
PODS Reviews
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About PODS
PODS pioneered portable moving and storage in 1998, offering a simpler and more flexible way to move for more than 25 years. Today, with over seven million moves, PODS provides residential and commercial moving and storage services in the U.S., Canada and the UK. Whether you're moving internationally or across town, PODS likely has a solution for your relocation.
- Flexible moving and storage rentals
- Affordable options
- No driving required
- Unavailable in some states
PODS Reviews
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Reviewed Feb. 7, 2018
I sold a house and moved into an apartment temporarily. I would've had to move everything on a truck to a storage area and hire guys three or four different times to do all those different stuff but it was a hassle. With PODS, although it could have been a little more expensive, it was easy and convenient. I load everything up in there and then they store it until I'm ready to unload it in my new place. When I booked with them, I started out online, and the website was clear and easy. Everything could have been handled online. I just had a couple of questions that’s why I called them and they were knowledgeable and explained everything well. They also called me to find out how everything went. Everything was very professional and easy with the drivers as well and the 16 foot container I got was crammed full. I would say to others to definitely use them.
Reviewed Feb. 7, 2018
I didn’t know when I was going to move and I needed to be able to take my time for packing so going with PODS made it more convenient for me. I booked the storage online and it was easy and simple to do. I told them the days and the size and then I reserved it. I had the 16-foot storage and it was in a good shape. Also, I could stack all the way up so, that was nice. Then, I had it moved to the storage pod and moved to the new house. The drivers were very nice and they called beforehand. I felt comfortable.
It was a good experience but if it was less expensive, it would have been easier. You get charged for them to come out there, by the month, and for them to move it again. If I had known exactly when I was going to move, it might have been better for me to pack in my garage and have the moving company move it. But I had it for more than one month so that added another $100. I should have been a little bit more prepared and it would have been physically easy to swallow. But it was fine. Everything costs money and I'm just frugal.
Reviewed Feb. 7, 2018
My house got flooded so I was looking at storing for two months. I've seen PODS at the other houses so I thought of going with them. I booked online and the process was fine. I went, looked up online and then I picked up the unit I wanted and scheduled the time for it to be delivered. I got the 12-foot container, the one that would hold three rooms. However, I messed up with what I put in the system so I called them and they corrected it for me.
PODS did exactly what I needed them to do. Their container held the stuff that I didn’t want in the garage because sometimes when it rains around our house, water gets in my garage. On the other hand, the guy that brought the container out was wonderful. He picked up the container, unloaded it and left. It was a very fast process and since I wasn’t living here, I didn’t have to spend a lot of time.
Overall, I like that I didn’t have to worry about anything. I ordered the container, it was delivered and when I got ready for their guy to pick it up, I went online and gave him a date. I'd tell others to definitely use PODS. For me, of all the things that happened after we got flooded, storing with PODS was the least of my worries and was the easiest of all.
Reviewed Feb. 7, 2018
I was moving into the house but before I can move in, I had to do a lot of renovation on it and I needed about four months of storage. I've used PODS before and I liked them so I used them again. I would recommend them too. Booking with them online was easy. I got the biggest size and everything was good. It was clean, sturdy, empty and leak-free. The guy who picked it up was also communicative and pleasant. He was very good.
Updated review: Feb. 15, 2018
I'd like to say that PODS company has manned up and did the right thing with my claim.
Original Review: Feb. 6, 2018
PEOPLE BEWARE!!!! I had rented two PODS for a duration of approx 5 months from this company July to December 2017 until we took possession of our new home in the GTA of Ontario. We opened our first POD and there was no problem!! We opened our 2nd POD and all I can say was OMG. I was floored with the amount of mice feces in this POD and Urine markings all over our stuff. I'm talking mattresses, blankets, pillows, clothing, chairs, benches etc... pictures I have would make you want to get sick to your stomach, it was quite disturbing. We have a child with special needs who is visually impaired and has Cerebral Palsy. As 2 of the three mattresses were damaged as my other set of mattresses were in POD #1 we ended up giving my special needs child the mattress to sleep on and my wife and I along with our other boy have been sleeping on the coaches for the last 45 days or so.
Keep in mind this all happened on DEC 16 2017 and we are now at FEB 6 2018. Claims department everything was going ok for now. Filled out all the paperwork needed, sent in all the photos requested of all the damaged property. Emails were going back and forth. They mentioned it could take up to 30 days to complete my claim. So it was, ok the couch it is for the next 30 days until the claim is done. 30 Days had passed and I didn't hear from the claims person I was in contact with. Called several times from Ontario to Florida (H.O) and left a message to call me back. No Call back ever was made. Called to speak to a Supervisor, Not Available but an email was sent to the supervisor by the customer service rep I was talking to. NEVER rec'd an email from the supervisor.
BUT on FEB 3 2018 I did rec'd an email from my original claims person that now my claim may not be paid out as the Territory Manager claims there is no rodent infestation at the Mississauga Ontario warehouse and that further investigation is needed before they decide if my claim is valid or not. The day of the delivery the PODS driver took photos of the infestation of my POD and his words were "Don't worry PODS will take care of everything". He took samples of the feces to take back to give to the pest control company that takes care of the Mississauga warehouse. Said he was taking the samples to his supervisor. My total damages exceeds $6000 in my property damages and I paid in excess of $3000 in storage costs to keep my property safe from the elements of what is so called temperature controlled environment.
We have been sleeping on couches since December 16 2017. I have a child with special needs and we went from waiting for approval of my claim to now my claim may not be paid for at all. Well I have news PODS Company. I have notified Consumer Help CP24 NEWS, Global News- Consumer SOS and CTV News Consumer Help and will be forwarding all the photographs taken along with the Driver's name and warehouse supervisor's name unless my claim is reviewed and processed. If I don't get an answer I will be definitely handing all the information over to the NEWS STATIONS to expose this big Storage Company call PODS. I am tired of consumers not speaking up and unfortunately for you I am speaking up and speaking up in a big way and will not stop.
Reviewed Feb. 6, 2018
We just got one of the PODS delivered and we used it for eight months for storage. The few times I called their representatives they’re all good. They were knowledgeable, pleasant to talk to and very nice. The driver was nice to talk to too. The pod was clean and in good shape when we got it.
Reviewed Feb. 6, 2018
I was moving and I chose PODS because of the convenience since I had a friend that did it. I thought it would work on this one pretty easy. I booked pods over the phone and the their reps were very friendly and informative. I got a 16x8 container and it was in good condition. No issues whatsoever and it was also clean. The drivers were on their way when they have called me. When they were ready to pick it up, they called me as well and they were very friendly. It was overall excellent. If I'd have to move again, I would use PODS again. They take all the frustration out of moving and driving to the location. It's better to use PODS because you don’t have to worry about traffic and stuff like that. They're on time, so I had no issues with that.
Reviewed Feb. 6, 2018
I had used PODS previously for my properties and I continue to use them since, basically, they're convenient. I mainly book with them online and the user interface on the website is easy to use. I usually go with the largest container, the 16’ X 8’, and my belongings are safe in their containers. The drivers have always been flexible and I've had no issues with them. I've always had them put the pod unit in a very complicated area, which wasn't normal to ask them to do, and yet they still did it. PODS has been great, reliable, and easy to work with.
Reviewed Feb. 5, 2018
I’m under a time constraint and we need to get a lot done and have it stored. We then used PODS and the rate is good but more expensive. But I didn’t have any problem with them. Over the phone, when I booked with them, they're really good. 16-ft was the biggest they had and I needed a bigger one. I had to get two and the containers were good.
The drivers were the delivery people. The last one was very impressive. The first one just wanted to drop it off. He parked close to where I want it ‘cause he couldn’t get it exactly how I want it, but it’s no big deal. I’d probably recommend PODS and I’d tell others if they’re under time constraint like I was, it was the best thing to do. I had to declutter, and then, I had to be out by a certain time and close the same day. So, I had all my stuff in the PODS ready to go. So, it worked out great for me, the way it happened. And they were very efficient as far as the time they told me they were picking it up.
Reviewed Feb. 5, 2018
My girlfriend and I both moved using the PODS service. We looked into the pricing of using U-Haul and the price was a wash. And with PODS, we didn't have to deal with the stress of driving a vehicle we're not familiar with. We went to get a quote and then called to book. The rep I spoke to asked me some basic questions, gave me an estimate, and told me to call him with any changes if I could think of any and schedule the dates and time.
We rented a 16-foot pod and they took it from Minnesota to Seattle and delivered it to the place. It was quite easy and it also gave us more access time-wise to the thing that we were loading. Also, the container was in good quality and it was the perfect size for us. We filled it to the brim and there were no leftover items. PODS seemed like they're cost-effective at least for moving across the country, seemed quite professional and they treated our belongings well. Our experience is about as seamless as we get for me.
Reviewed Feb. 5, 2018
My daughter had used PODS and she recommended them. They were also cheaper than hiring a mover. With the schedule I was on, it was convenient. The rep was pleasant. She gave me everything I needed as far as timelines, scheduling and pricing. I got two 16 foot containers, and I had to leave a few things behind because it wasn't enough for a third one. They were in good shape, they looked sturdy and I could tell that they weren't getting water in them. PODS also had good videos on their site on how to pack them.
The drivers that dropped off the pods and picked them up were pros. They were good at what they did. The only hiccup we had was we moved over the Christmas holiday, so we had to have the pods picked up a little sooner than what we wanted to just so they would make it in time. We left before Christmas, and we closed on our new home a couple days after Christmas. When they said the pods were going to be delivered in one day, it actually was delivered two days later. We got one pod and then two days later, we got the next one. We thought we were going to get them both on the same day, but it was no big deal and it worked out. I highly recommend PODS. I hope I don’t have to move ever again but if I do, I would definitely go that route again.
Reviewed Feb. 4, 2018
I was moving from my house in California to Oregon. I've heard good things about PODS. I didn't want to go with a moving company because of the bad stories I've heard about them. I have a friend that used movers and they ain't great. They'd have one custom saucer and she has a lawsuit against them right now. But with PODS, it was great. I packed my own and they were great help to me in what to do and how to handle everything. It couldn't have worked better. Fortunately, I had family to help me pack. My husband died. And so, I had to go right down and sell a house and empty it out. My family came down there and they filled the pod for me to the brim. We closed it up with my lock. You have to use your own lock.
Everything was done on email. PODS just told me what they were going to do, when they were going to come, when they were going to pick up, and when they were going to deliver. It was exactly what they said. They picked it up right when they said they would and they delivered it when they said they would. And they picked it up again when they said they would. I'm impressed with their system because it's not phoning back and forth and, "Oh, you haven't come. Where are you?" They were prompt and efficient. I was amazed.
Everything came perfectly. No damage. They dropped the pod flat on your driveway. And then, they have to come in with this big apparatus and pick it up. These guys from PODS are amazing. I said to one of them, "How long did it take you to learn how to do this?" And he said, "It took me a few tries." But he said, "I've done this for years." Moreover, the pod was extremely clean. When we got it, there were no debris in it, no junk, nothing. It was great. If you have help in packing and unpacking, PODS is the only way to go. PODS was fabulous. Absolutely great. I couldn't ask for a better experience. I would use them again.
Reviewed Feb. 3, 2018
We put most of our household furniture and some clothing into PODS storage in Ottawa in late 2014. We were in the process of building our home and so our items were left in storage for over 2 years. When we unloaded all our furniture and clothing, we were shocked to find that all our furniture had a black greasy film on it (I assume from all the diesel, petrol vehicles that they constantly use to move containers around, so we had to get rid of items that didn't clean up (upholstered beds, etc. as it was impossible to get rid of the film)).
We also discovered that they had a mice infiltration and our clothes were eaten or soiled by the mice. This was the worst, as much of the stored clothing was our special items, wedding dresses, prom dresses, etc. clothing we were sentimental to us. This was a terrible experience and not so much as an apology and no talk of recompense, even though they had made over $7,000 from storing our furniture. So we paid PODS to destroy our treasured possessions. DON'T GO TO PODS unless it is garden tools or something that can not be destroyed.
Reviewed Feb. 3, 2018
We used one of PODS' units for storage for almost two months. I used PODS in the past and it worked well. So, we called them again this year. Their representative treated me very well, and the unit I got was clean and great. And the drivers who picked up and dropped it off were wonderful and they did a good job. I'd recommend PODS.
Reviewed Feb. 2, 2018
We booked PODS over the phone and they had very good customer service. We had a 16 foot container and a seven foot one, both good quality. The driver that dropped off and picked up from Minnesota was very friendly and nice to work with. However, PODS is a bit on the pricier side and I would have probably gone with a national mover if we didn't need the storage. But otherwise, all the interactions were very positive and they were very easy to work with.
Reviewed Feb. 2, 2018
My son had a tree fall through their house when a tornado came through and they had to use PODS while their house was being rebuilt. So I knew about them, and the ease and convenience of getting them in. I rented a storage locker from them and had it brought to the home, left in the driveway, and used it for storage during a remodel. It fitted my driveway and it didn’t go anywhere. Plus, I could load and unload it at my convenience. Their driver was excellent, too. He put the pod right where I wanted it on the edge of the drive out of the way. We could still get around it and it was perfect. I got their 12 by 20 container and it had plenty of room. It worked out real good and they did a great job. The billing was easy, too, and I put it on my credit card. Then they scheduled to come out and got the pod back.
I did everything online which took me a little bit but it was not that hard. I just had to pay attention to what I was clicking on. When I tried to change the pickup date to a sooner date, their website wouldn’t let me do that once I picked the pickup date and blocked me out on that. But it wasn't really an issue. They still came and picked up the pod on the schedule date that I ticked on there. They could have come and got it two days sooner, but the driver told me they were coming to pick it up for me and taking it right over to another customer. So, it worked out well for them, too. I'd recommend PODS. I was in customer service for 21 years so I know what good customer service is like and they fulfilled my requirement.
Reviewed Feb. 2, 2018
I had an amazing experience with PODS. My son had used Rat Pack and didn’t like them so I looked online and then I called PODS. I talked to a lovely lady who really gave me a lot of options and was very informative. I got a 12-foot container that was fine and was able to fit all except my outside furniture, which I gave away. I talked with the guy who brought the container the first time and he was extremely nice. The container was stored for 4 months before it was delivered and the guy who picked it up was, again, very polite and nice. PODS picked up and brought the container back when they said they were going to, and everything was wonderful. Then, I talked my friend into using PODS and she also had a very good experience.
Reviewed Feb. 1, 2018
I booked PODS primarily for the size of their unit. I did the booking online with the confirmation then they communicated before they picked up because of a complication. There were some questions about the location where I wanted the pod to be delivered. But overall, I had a good experience with them. I packed up my belongings and put them in storage for six months then they delivered it and I had it unloaded.
Reviewed Feb. 1, 2018
I tried booking PODS online but it kept kicking me out. I would hit the last procedure then it would start over again. But it actually captured what I was trying to do. I called them and they were able to pull up the information and tell me that it was captured. They took care of my issue immediately. They were delightful and I felt very comfortable. I got the medium container and when the driver came, he was training somebody on how to drop the pod off. They were very nice, polite and helpful. The only thing that I thought was interesting was after we set an approximate date, there was no follow-up as a reminder that my pod was still there or whether I knew that somebody had my stuff. That aside, it was a great experience. They were reasonable, efficient and very professional.
Reviewed Feb. 1, 2018
I was moving from Atlanta, Georgia to Upstate New York. I used PODS for a moving container and a little bit storage because of the quality of their container. They were very sturdy. Nothing was breaking through that thing. It's very clean, too. I originally booked online at first and then I had a booking through the phone. Their website was all right. The only thing that was a little bit confusing was when my order was actually delivered to the storage facility in Syracuse, New York. I couldn’t actually see that it was delivered there and it just like automatically took the order away. It just said I had no existing orders.
Every time I called everybody was so nice, friendly and helpful and they got me answers rather quickly. I feel like I got passed through like an actual person rather quickly. Their drivers were also friendly. I was really blown away by the customer service. I would definitely recommend PODS over anything else. I had a good experience. It was very easy and convenient and everything arrived when it was supposed to.
Reviewed Feb. 1, 2018
We were going to be without a house for a while. And so, we were trying to figure out a way to store without having to move it more than one. I originally went online to book with PODS and then the date just kept on changing, so we called them afterward to make the appointment. I loved the way that PODS works. However, I didn’t realize that you had to have an appointment to pick it back up. I told the guy that dropped the pod off that I needed it picked up by tomorrow or the next day because they were going to pull the place out where we put the pod. So, when I called down there and told their reps that the pod was ready to be picked up, they said, “We don’t have anything to be able to pick anything up for two weeks.” Apparently, the guy turned around. So, I talked to the head of sales down there but he didn’t seem to be a very good salesman because he just said, “Oh, yeah. I'm sorry. There's just nothing I can do about it.”
I called around until I got a hold of the truck driver that originally dropped the pod off and turned around. He called in and said, “This guy wants it picked up and he would have it filled up already. Do you mind if I just go by and pick it up.” And their reps told him, “Yes.” So, their driver actually took care of it more than anybody else. The driver was an older guy and he probably has done it for a while but it's good to have good people like that working for you. We had a 16 feet container. We got rid of a lot of stuff and we basically filled it with the stuff that we needed to go so it was big enough. Overall, PODS is great and I would recommend them. It's a good way to store and it works out really well. I wouldn’t use a pod if I was moving from one place to the other. But if you needed to have your stuff stored for a while, that's where they really shine.
Reviewed Jan. 31, 2018
I didn’t know the name of any other storage or moving companies so I went with PODS. We started booking over the phone and their reps were good. There was only one container size but it was the size that we needed, so it was fine. I only met the last people who dropped off my pod because we were never there when they were doing the move, but it was fine. They've been attentive to us when we were telling them where to put our things. I would highly recommend PODS.
Reviewed Jan. 31, 2018
PODS helped me with storage and then they moved the pods to our new home. The fact that we were able to put our stuff in storage and we didn't have to reload our truck and empty it again was the benefit I got from PODS and it was worth it. I called and talked with their representative and they were very friendly and helpful. We had requested for 12' and 16' containers and their driver who picked it up was very friendly too. We were watching him how he unloaded then reloaded the units. We had never seen it before, so we were intrigued by it. He was very nice and accommodating. It worked out and was convenient for us. It saved a lot of work as far as having to reload a moving truck and then unload it. The fact that the pods when delivered were sitting on the ground, which made it easy for us to unload and bring stuff into the house rather than going up a ramp. PODS made the second move very easy for us.
Reviewed Jan. 31, 2018
We had a very positive experience with PODS and we should be using them for all of our moves. We were in the middle of moving and we had to get all my junk out of the house so we could show the house. PODS had what I needed, had a fair price and seemed more user-friendly. I booked a container over the phone and then I had to reschedule my delivery date. The representatives were nice and helpful. They also shared with me that I could do it online if I needed to, but I didn’t need to. And, we weren’t sure yet where we were moving to but they were really tolerant of all that. The container was delivered when I needed it and it was the size I needed. It filled my driveway and I was surprised that they could lift it, even with everything in it, up on the truck. It was really amazing how it works. Also, the delivery driver was very polite and made sure of where we wanted the container. He didn’t hid anything and he put it exactly where we needed it.
Reviewed Jan. 30, 2018
Booking PODS online was really easy. I just picked the type of bus that I want and then looked for a schedule date. I got the largest one and they called to tell me when they were going to be there. They also asked to diagram out where I wanted it and that's where they put it. Using PODS was far easier than figuring out a rental truck and moving things multiple times.
Reviewed Jan. 30, 2018
I had a storm knock a tree down and it damaged my garage. I talked to the people at my insurance company and said I was going to call PODS. They said okay so after I checked everything online, I called PODS. They did so much advertisement that they came right to my mind. I told the gentleman on the phone what I needed and he told me what I should get. I had to move everything out of the garage and put it in the pod that they delivered to my driveway. I got the medium sized container which was white and had PODS on it. It was clean and my things were very safe in it. The gentleman that came and delivered it was the same guy that picked it up. He was very professional. The billing went great, too. I kept the pod for a couple of weeks. Then, after I got my garage fixed, I moved everything back in the garage. I recommended PODS to a couple of my friends that needed some short-term storage.
Reviewed Jan. 29, 2018
I looked on the internet and there were a couple of moving and storage companies. I’ve heard about PODS and read about them. I've also seen their containers and thought that PODS was a good idea. So I called them and the reps I talked to were very nice. I got two of their biggest containers since we were moving two houses. If they had a bigger one, I would have had to get that one, too. But for what I needed, the pods I got were the correct size. The ones I got were in good condition, very clean, and weren't scratched up.
The drivers who dropped off and picked up the pods were both excellent. They were very nice and they made sure that they laid down the things in the grass when they got ready to roll the things up. Then they picked up everything and made sure they put the pods the way I wanted and where I wanted them in the driveway. I would use PODS again. They were convenient to use and they were punctual. They always notified me when they were coming and when they were going to pick up the pods. I could also schedule with them about any time.
Reviewed Jan. 29, 2018
We were going to have a delay between moving out of our house until we could get into the apartment and a friend mentioned PODS. I looked up information online and I called in to make sure I was doing everything right. The container worked out perfect and it was exactly what we needed. Also, the drivers were very courteous and nice. I got an email that said they would come between two hours and in the phone call, it left a message that it was going to be a different time. It ended up not being an issue since we were here and ready for them to come. It was a great experience.
Reviewed Jan. 29, 2018
I checked around and PODS seemed to be the best. I used the pod for storage and my belongings were safe. Their reps were very, very knowledgeable and they treated me very well. They helped me get the right size of container I needed. The drivers were very courteous as well. They explained to me what they were going to do and I needed to make sure they had enough room to get it in and out. If I need it again, PODS is who I'm going to call. I would also tell others to go with them because they're great to work with and very knowledgeable and I didn’t have a care in the world.
Reviewed Jan. 29, 2018
PODS could take my stuff where I needed it to go in the end. I used both their moving and storage services and booked over the phone. The representative I spoke with was extremely helpful, very thorough, and the communication was very clear. The drivers were very nice, and my experience was awesome. I would do it again in a heartbeat.
Reviewed Jan. 28, 2018
PODS' price is very reasonable and they really fit our needs well. I booked a service online and it was very easy. Their site was very upfront, simple and very user-friendly. We stored our stuff in their pod at our house and then they transported it to our new house. Burt, the guy who picked it up and dropped it off the first time, was so nice about telling me exactly what was going to happen and showing me how it works.
My son and husband packed our stuff in and it didn’t move one single place. My husband said that he really liked loading it because it was all on one level, which isn’t that way with a lot of the moving companies and moving trucks that you rent. They have the ramps and it's not nearly as convenient as what it was with them, but it made the loading so much easier. It was a great experience and I would definitely recommend them to other people who needed that kind of service. Their service was outstanding.
Reviewed Jan. 28, 2018
Seeing the PODS name all over the place, I figured it must be a good company because there were a lot of people using it. I started booking with them online and progressed into making a phone call because I wasn’t really able to easily do it online. I spoke to excellent customer service people and got their smaller sized pod which worked out very well. It was really a surprise because when I first got it on the driveway, I didn't think it was all going to fit. But it did with little room to spare. I had a really good experience. Everything that I packed into my pod, got there safe and sound. There was no problem so I would highly recommend PODS.
Reviewed Jan. 28, 2018
I moved from one state and had my things in storage for three months prior to moving into a home in the other state. PODS was the one that I knew the most about over the years and I did some comparison with other companies, but I ended up going straight to PODS anyway. I booked two 16 footer containers over the phone and the ones I got were brand new and clean. The reps I talked to were very good and informative. And their drivers were thorough in doing their jobs. They picked up the pods and let me know what was going to happen to them before it happened. They're pretty much the best company out there.
Reviewed Jan. 28, 2018
I priced several storing or moving companies and PODS was close and had a little better feel to everything. They had the metal containers with the door compared to U-Haul that had wooden ones. I've also been aware of the name PODS because I've seen it about. I booked with them over the phone and the agent I talked to was very helpful. It got complicated though as I had things come up where we had to make changes and I had to call in to make the changes because I wasn't able to make them online. We used the medium-sized containers and everything went smoothly with their drivers. It was an overall good experience and I would recommend PODS to anybody who's looking.
Reviewed Jan. 27, 2018
We relocated and used PODS for the moving of our possessions. We liked the flexibility that they offered and booking with them was comfortable and straightforward. My interaction with the PODS rep was friendly and succinct. The container was clean. I absolutely filled it to the brim. Everything showed up and nothing broke. I also had a good interaction with them when the pod was delivered. The guy asked, “Where do you want it? I'm going to make sure it's going to be good for you and for the people living around the area.” He was very cognizant about the sizing and the impact it was going to make on the neighbors. Everything worked just as it was supposed to, so I'm real happy. If we have to relocate again, we'll probably use the service again.
Reviewed Jan. 27, 2018
People in my neighborhood used PODS so I figured they were reputable. I called when for my moving and storage needs and their reps set everything up for me. They explained everything to me and told me what I could and couldn’t do because of San Diego’s rules on pods. It worked out all great and I have no complaints about them. They got here when they said they would. We probably could have used a bigger container though. But the two units we rented were big enough. Also, I wish they let us know how much time they were going to need for delivery. Having our stuff in storage and having a house redone, we didn’t know exactly when. And in an area like Palm Springs, there is only a certain day they deliver. Other than those, I have recommended PODS twice.
Reviewed Jan. 27, 2018
I've known about PODS for a long time. We had to move, so I went online, found their number and called them. We had our stuff in storage for six to seven months with them. I used two 16-footers and they were clean and in good shape. At some point, we had to trade a smaller container for a larger container, and it all went very smoothly. Also, I loved the drivers. The first guy explained to me exactly what was going to happen. He brought the containers up with him from where he was, and dropped them off. And then, he came back the very next morning to get them off my street. When we got here and had the containers delivered, the second guy was just as nice. Our house is in a new development, so we're not even on GPS. So, he had to call and ask us where to come, and it all worked out. Everything was dropped off on time.
Reviewed Jan. 27, 2018
We were selling two houses and buying a new house, and we had to get out of our houses. We closed down our other house so, while we're looking at what would be the best possibility, a friend said to us they had used PODS. So, we went online, found the number and looked it up. After looking at all their options, we called the number to speak to a customer service person to try to get their detail about the process and they were excellent.
We ordered one 8 x 16 ft container, had it delivered, we filled it, called, and they came and picked it up and put it in storage. We ordered a second 16-footer, which they delivered, and then we filled that, and then we put that in storage too. And then, we closed down our home, but we were homeless for two weeks. So, when we were able to close on our other house, we called and say to them, "Okay. Deliver one and we're going to empty that," and then we called them and they picked that one up. And then, we made arrangements to bring the second one, emptied that one, and then called them to pick it up.
That was an excellent experience because the numbers were on the side identifying the containers and we were able to say, "We want the second one delivered first." And then, the first one delivered afterward. It's great that they gave us an option on what container to go. Also, we thought that the pod would sit in a parking lot and they would stack them, but they explained to us that that the pods were actually put inside a building so they won't be snowed on and rained on. That was really, really great. In fact, we felt so secure knowing that our valuables, our furniture, were secured.
Their drivers were excellent and they really knew what they were doing. They would call me on my cell phone or text me and they'd say, "I'm going to be on my way. I'll be there in 20 minutes." And it was 20-minutes. They came, I met them outside and they shook my hand, greeted me, and they said, "Thank you for selecting PODS." I really appreciated that they went over the directions and they put it exactly where I wanted it. It was perfect. Also, they went over how to open up the lock on the door, how to secure things inside the container and they gave me some tips on how to put things in there to make the most of it. I can't say highly enough about their professionalism and customer service skills.
To me, when you get good service, I like to tip people. So when I was about to give them a tip, they said, "Oh, no. You don't have to. This is our job." So, great job on all the drivers who dropped the pods off, picked them up, put them in storage. I moved 18 miles from where I live and I had no problem. They found the location and did the same thing again. I met them outside, went through about how they were going to place it in the driveway. My wife and I were so impressed. If we ever move again, we would certainly use PODS. They were just fantastic. I sure hope that company never goes out of business. They made our transition and moving to our beautiful four-bedroom colonial absolutely wonderful. And I was amazed that nothing was broken, everything was in great shape. Thank you very much for quality and excellent customer service skills.
Reviewed Jan. 26, 2018
I moved and my house wasn’t ready, so PODS stored my things for me. I looked at other companies and they were a lot more expensive so I went with PODS. I did it all online. I had a couple of questions along the way, so I called and got answers right away, and I was perfectly satisfied. Whenever we were having a transfer of the pod, like when they came to pick it up when I had it packed, the gentleman driving the truck would call and schedule the night before and come get it the next day. It was all very painless so I'm very happy. The driver was awesome and perfect. They made sure that it was placed in the right way and that it was where I wanted it. I got the biggest container which was a 16 footer. But I could have used a bigger one. Instead of doing two or three, which was going to get expensive, I stored in a local facility storage unit. We ended up putting all of the heavy furniture in the pod so that it goes out door-to-door, which worked out beautifully.
The only thing that I would recommend is to have more tie down spaces inside the pod. There were only four little hooks to tie ropes to and I just felt that wasn't enough at all. They need to have those things wind up all over the place. For what we were putting in there, it seemed skimpy that there were only four eyeholes to tie ropes through. Other than that, the experience I had was fine.
Reviewed Jan. 26, 2018
My sister-in-law told us about PODS and she had had a good experience with them. We liked the cost and we didn't know where we're going to be moving. My husband did the booking online. We stored our belongings for about five months with them then they moved us to Denver. When we got to Denver, we had one pod delivered and it was delivered the next day. They came and picked it up afterward.
It was a good program. They were very open with their communication and the local delivery people let us know when they were coming and left us messages that they were on their way. They were reliable and were always on time. Originally we had three pods that were 16 feet. They brought one back to where we were staying in El Paso and we unloaded it and downsized to two pods for the move to Colorado. The containers were in good shape and nothing was damaged so that was good. We also had no problems placing the pod since luckily, we had a driveway that fit it. I would highly recommend PODS.
Reviewed Jan. 26, 2018
I've used PODS before and I've been satisfied with their service. I booked again and needed them to deliver a pod, pick it up, deliver it again, and pick it up once more. I started booking online then I did it over the phone. I got their largest container and the drivers who picked it up were all great. They were also timely and efficient in moving my pod. All in all, it was very easy to move that way.
Reviewed Jan. 26, 2018
I used PODS before and when I moved out, I stored my furniture with them for about a week then I moved into a new home. I had an excellent experience. The reps were really helpful and it went very well with their drivers too. I ended up with two of their 16-foot containers. And when I had to change a couple of dates, they worked with me.
Reviewed Jan. 25, 2018
I moved from a high-rise downtown up to the suburbs. I booked with PODS over the phone and the reps I spoke with were delightful. They came and parked one container by my old place. It sat there for a few days. It was loaded up. Then it arrived at my new place. It was a very pleasant and positive experience. The container is mobile and it's reasonably secure. It has this very interesting pickup and delivery system that requires this fairly adroit and skilled person. I wouldn’t want to have his job to pick those things up. It'd be easy to screw up if you had bad hand-eye coordination. PODS is a marvelous 21st century way of moving. Overall, they were efficient and reasonably priced plus they keep their word.
Reviewed Jan. 25, 2018
I was moving and I needed the storage space and I wanted to be able to pack my stuff up at my own without necessarily paying for the time it took. I did some research online, and then I ended up calling PODS to confirm the reservation. My interactions with their customer service went well. They offered me a promotion that I hadn’t been aware of, which was great. The promotion that they had offered was contingent on me using three months, and I ended up using just shy of three months. But they ended up waiving the third month delivery fee. I didn’t meet any of their drivers in person, but I received phone calls whenever they were coming to pick up or deliver. And those were all positive as well. One called to say that he had trouble navigating like some power line and he wanted to let me know so that I could let future drivers know. That was good to hear.
But, overall, I was really pleased with the service. Everything was on time and reliable and easy to change. And in general, the communication was really good.
Reviewed Jan. 25, 2018
Every time I move, I use PODS. It’s convenient and all of my stuff is safe. I’ve booked mostly online and it's easy, but a couple of times I’ve had to call because I wanted to clarify something. Their reps treat me very well and they answer my questions. I recently used a smaller container ‘cause I only had a couple of rooms of furniture, but I had plenty of room left over. The drivers are all very friendly and they know what they’re doing. The last place where they delivered had tight corners and they were really good about parking it exactly where I needed it. PODS is the way to go and I wouldn’t trust another company.
Reviewed Jan. 25, 2018
I needed PODS for moving so I booked everything online and set it all up, and a representative confirmed everything. I instructed their rep to drop the pods off and pick it up on a certain date and drop it off at our new house. Their reps were excellent across the board. However, the 12-foot container that I got was a little too small but I insisted on that because I thought it would work. I had good interactions with their drivers however, they cannot deliver to the city of Martinsburg, the city where I bought a house. Naturally, I was concerned about that and I had to call the police department to make sure it was okay to park out on a city street.
But when the driver came to pick up my items at my old house, I said, "Listen. It's going to be tight. Let me show you." And I was really worried about it. I was kind of excited that he wouldn't be able to get close enough to the curb because it was a high traffic area. And then, he just said, "I put this thing everywhere. Don't you worry about it." Still, I was worried but when I showed up at the old house, it was there and it was in a perfect spot. I was pleasantly surprised. He was a real pro. Overall, it was a painless procedure.
Reviewed Jan. 24, 2018
I had used PODS when I moved from Philadelphia to Little Rock and they were excellent. I used them again when I moved 370 miles from Little Rock, Arkansas to St. Louis, Missouri. I booked over the phone and the representative I dealt with was very friendly and helpful. We got everything together when I had to make a small change. I just called her back and everything was fine. I needed a 16 and a medium container but they didn’t have a medium anymore, so I used their smaller one. They were both in excellent condition and we had no problems at all. They put an identifier on the lock so if the seal was broken, I'd know somebody got into it between the time it left me and the time I got it back. Also, the drivers were very polite. They came in and put the containers where I needed them. If I suggested something that probably wouldn’t work, they were very knowledgeable saying they couldn't move it to that side and they explained why.
Reviewed Jan. 24, 2018
We sold our home but we didn't have another house to move into. We had a gap of about a couple of weeks in between them. Bekins came out and gave me a quote. But because to store it was just sky-high, I didn't even consider them. My real estate agent told me about PODS and they worked so well for us. It all went really smoothly with their reps and we didn't have any issues. We got the biggest pod but it wasn't near enough so a couple of days later, we got another one. The pods were in good shape and were clean. The PODS team picked all our stuff, stored it and when we got the new place, delivered the pod to it. I was amazed that when we got the stuff back out, nothing got broken nor shifted. I thought it was just for sure because I packed it myself and didn't do a great job.
The drivers were all friendly too and the process so fun to watch because it was quite a procedure, the way it works. Also every driver we got seemed friendly and happy. Everybody was on time per the time schedule they gave us. PODS' service is great. In fact, they recommended Tuxedo Moving to take off all the things on this side and they were really good, too. They were connected with PODS so I was happy for that referral from them. The only thing I had an issue with was PODS' email said I could change things on the internet like to reschedule delivery and pick-up. But the website didn't allow me to do that so I had to call every time. It wasn't a big deal though. And it may have been because I was trying to do it after-hours.
Reviewed Jan. 24, 2018
I used PODS a couple of years ago and it was pretty easy to get a container. I had one again in my driveway while I was doing a remodeling job and I had plenty of room for them to put it on site. The prices went up quite a bit from the last time I used them, but both times have worked out for me. I booked the most recent one over the phone and the reps I spoke with when I initially set it up and when I called to have it taken away were both great. I got the larger pod and my stuff were safe in it. The only thing was, towards the end, it was really hard to slide the lock mechanism because it was so rusted. I used one of the big locks that they request when you have storage, like a SheerGuard, and they needed to just use a smaller lock because I couldn’t get in and open the pod.
Reviewed Jan. 24, 2018
PODS helped me with moving and storage. Our son moved from California to Nebraska and when I was researching, PODS stood out as being the best move. We didn’t go to U-Haul because they charge by the mileage and we weren’t sure about the container size, etc. However, PODS' advertising was a bit misleading at that time. It said moving from one place to another place, but you have to be within a 50-mile radius of a PODS service center, which he wasn’t. So, we had to rent a 10-feet truck and drive it to where he was going to be living. That was the only downfall we saw but our move was entirely different because we stayed within a 50-mile radius.
Regardless if the container that we got was the correct size or not, we were told we could only rent the big containers, the 16 footer because those are the ones that went out of state. The drivers were great. They were there within the timeframe that they said they would. They called ahead of time and said, "We're coming to drop off the pod." And then, when they picked it up at our previous location, they called and said, "We're coming to pick it up. You don’t necessarily have to be there. But if you are, that's okay." And both times, I was there. Then when we had it delivered, we scheduled for one day, and then we called and said, "Could they do it on this day instead?", and they were able to. They were even able to come and pick it up earlier than what we had originally asked them. Everybody was really very professional about it.
All my items were all there and they were fine. We had tied down everything really well so it was good. They really haven't shifted at all. PODS' advantage is the convenience of not having an unsightly storage bin sitting in your yard if you are moving or having your house redone. If you do need to store, you just put your stuff in a pod, and then it gets stored wherever you need it. It costs to put it into the storage but that's much easier, especially if you have a small area to work with. So far, we've been very pleased and I definitely would recommend PODS to anybody.
Reviewed Jan. 23, 2018
We were storing and renovating. And PODS could bring the container here. I did the booking online but then had to call, too, and the representative I spoke with was fine. Our experience with PODS was super easy, and I'd recommend them.
Reviewed Jan. 23, 2018
We had two pods delivered, and then picked up, and stored for a few months and then delivered back. Pods provided the service we needed because we needed some storage time at a local storage facility. They worked out for us. We decided they were the best choice to go for that service. Their reps were real helpful and got everything situated. The pods were good containers. They were clean and they were what I needed.
The drivers were good. They called in advance and were on time. One driver had a hard time delivering the PODS because the machine that moved the pod broke down in the middle of the delivery. So he had to kind of drive it away. But it worked out. He was able to take care of it. I talked to him when he came back to pick them up and he said they got the unit replaced. It was all good. It was what I expected it to be. Everything went well and came through. If you're looking to store your items and move things around town, Pods is a good way to call about doing it. I'd recommend PODS.
Reviewed Jan. 23, 2018
I like the whole idea of PODS and it's a very nice system. I booked one small 8x8x7 pod online to be used for a move and it was easy to do. A big empty box came, which we were supposed to fill, and it was in fine shape. We were very happy with the experience.
Reviewed Jan. 23, 2018
PODS was recommended so I called them when I needed storage services. I got multiple containers, 16-foot pods, and they were appropriate for my needs. And when I needed adjustments because the amount that I paid would not have been used up and I needed my payment to be prorated, which they did, their service was exceptional. I was very happy with PODS and I would have no problems using them again or recommending them to anybody.
Reviewed Jan. 23, 2018
I had a trailer that I had to empty out and put in a pod so I can tear it down and put another one in its place. PODS moved all of the stuff that was in the pod back into the new trailer and I have one small pod left, the 12 by 12. When I called PODS, their reps were very nice and the young lady that delivered the pod was very informative. The young man that delivered the other POD was the same and the man that came and picked up the big pod and transferred the small pod to another location in my yard did the job very quickly and safely.
The only thing I didn’t care about was that I had to pay an extra fee to move the one POD over to another location since I was paying a monthly fee anyway. I’ve been with PODS for I think six months to almost a year with the two pods. One was all filled up and the one was moved out of the front yard and to the backyard a little bit so I won’t be staring at it all the time while I’m on the porch. I didn’t think I should pay anything. That didn’t make any sense to me because either I paid it or they wouldn't move it. I had a fairly decent experience except for that one incident. People better make sure where they set a pod so they don’t have to pay extra to move it.
Reviewed Jan. 22, 2018
Although I have no complaints about the POD unit itself, it did make moving easier... I do have a major complaint about their customer service. My POD delivery was delayed due to snow... This I understand completely but I had to have my POD packed and moved that coming Wednesday which is why I scheduled it Saturday prior to give me the time to load it at my leisure. But since they don't work on Sundays and Monday was a holiday I was left with one day to load it. I asked if they could then make sure that it is delivered in the morning since I had work, and I needed to make sure they had room... All they could do was "request" a time. THIS is my main issue with them... They are not willing to work with you at all.
The moving out went fine even though I had to have all my stuff loaded in one night...but then settlement came up and I needed to make sure the POD wouldn't be delivered to the house until AFTER my settlement... Again they could NOT promise a time, not even around about time. All they could do is "request" which of course means nothing! The main reason people would need PODS is to move from one house to another and this most time requires a lot of planning and scheduling... PODS caused me TONS of stress in this area. Yes all worked out but not with lack of added stress that I did already have from purchasing a house in the first place. I do not recommend them since they don't seem to want to work with you at all. Everything seems to be at THEIR convenience and not yours.
Reviewed Jan. 22, 2018
I started with PODS online and it was fairly easy. I also had to get over the phone and the reps were excellent. I used a good-sized container though it could have been twice its size. I live out in the country and I had a building go down, so I stuck everything that could get wet in the container.
Reviewed Jan. 22, 2018
PODS was convenient. I moved three times within a month. At that time, I wasn’t physically ready to do the moving truck again. I talked to PODS customer service over the phone and everybody from PODS was great. I got a 16 footer unit and then they delivered it, loaded it, stored it for about three days, then they came and picked it up.
I was originally going with the smallest unit then the representative informed me that that’s pretty much only good for a dorm room and listed off the furniture that would actually fit inside that. The unit I got was clean. There were no debris, residue, or anything left from a previous move. Everything looked good and in good shape. The driver was awesome, very friendly, and very accommodating. PODS always made sure that they called to let me know that they were on their way because that was a big deal for me. I was going between different properties. They kept in touch really well.
The only complaint that I had about PODS was the actual pod itself. The door mechanism and the locking mechanism was really hard to do by myself. I'm pretty strong but I've had a really hard time opening and closing that door by myself. You need two people to do it. One person to stand on the door to make sure that it was closed enough in order to get the lock in the hole. To do that by yourself was extremely hard and frustrating and just not something that you need to do when you're in the middle of being stressed out. I was really concerned in the area that I was in that I was going to get broken into had I not been able to lock it myself.I definitely would recommend PODS and I plan on using it again. I had no idea that there was even an option for cross country move. Had I known about PODS, I could have saved myself 10 grand and also had I known that it was possible to use it across Canada, PODS would have been my first choice.
Reviewed Jan. 22, 2018
When I looked on the internet, there was like a chat show and PODS called me back immediately. The next day, different moving companies started calling, but I decided to go with PODS because their customer service was awesome. I’ve never seen a customer service quite like that before, so it was great. The booking process over the phone went great. I was a little concerned about everything concerning the move, but their reps put my mind at ease, and the original gal took care of everything for me. Everybody was so polite every single time I called, so it was a nice experience. I got the middle-size container and it really worked out perfectly. I had some gentlemen pack my belongings so that it’d fit very well and I felt safe. I spoke with the driver that dropped the pod off initially, and he was incredible. I was really pleased with that. I would recommend the company.
Reviewed Jan. 22, 2018
PODS had a better cost, and we could load their pod and take as long as we wanted to load or unload. It was very easy to book online. Because I thought there was only one size, I ended up getting two containers. But the drivers were great and they were definitely polite and responsive.
Reviewed Jan. 21, 2018
I had used PODS before and they gave me a reasonable rate. Although, it would have been nice if they'd given a senior discount. I booked for a mid-sized storage over the phone, and the reps I dealt with were good. The driver who picked up the container was very efficient. There were some trees in the way and he took care not to damage them. One thing I did notice, however, was that the base of the unit was wood, and some of the nails were poking up, so to me, it's a tripping hazard. So, I just taped it down with a lot of heavy tapes so it wouldn't catch the shoe. It would be nice if they could make sure the nails weren't sticking up with the base. It came clean and it was nice that it has the hanging lots for the clothes hangers, which was a nice feature. I also like the fact that they had all the little information posted inside about what to do with spiders and stuff as it was a nice tip. I would recommend them. I had priced out some other units
Reviewed Jan. 21, 2018
I am very pleased with the service that I got and the whole experience with Pods. It was my second time using them. We were doing a construction project. I needed to get all my content on my garage emptied. That’s what I put in the pod. Booking a pod, returning or asking for the container to come back for me to empty were very simple and easy.
There were two different drivers and both were very nice, friendly and jovial. They would talk and had a good disposition. They definitely were very good at handling equipment. I had the container brought in to my driveway, which is fairly narrow and it's limited on both sides by wooden posts. They knew exactly what to do. There was no damage ever done to my property. At no time was anything at risk. They put it exactly where I wanted it and picked it up both times. I'm very pleased with the way they brought the container here, and took it back, and brought it back for me to empty.
The whole thing was very nice. The container was not new. You could tell that it had been used, but it was clean and in good condition. There were no rattles or whatnot. The wood inside was in good condition. The anchors were there. I was happy with the whole thing. It's one of the few things in my whole construction project that went smooth. I already have recommended Pods to a friend.
Reviewed Jan. 21, 2018
I booked with PODS over the phone and their reps were very nice and very helpful. I got the biggest container, the 16 feet, and I felt that I had the correct size. The first time they gave us a pod, it was damaged, so I called them back and they did bring a brand new one out. There was too much of stuff, but my kids helped me and we just put them at their house until I needed them. PODS did a great job, and everything worked out great. I was very pleased with them, and I would recommend them. If I had to move again, I would also do the same thing.
Reviewed Jan. 21, 2018
We used PODS for moving and then we had our things stored for a few days. Our container wasn't that big but it took everything that we were going to take to our new place. The drivers were nice guys and they told me all about how the pod worked. They put it out on our driveway and it was good where they put it. We tied a lot of our stuff down and everything came in one piece.
Reviewed Jan. 21, 2018
I looked up PODS online but booked it over the phone. I knew that it wouldn't be super cheap, but it was reasonably priced. The rep kept things real simple and easy for me to understand. I'm more of a phone person, but I used the website as a reference like if I needed to go check on something, and it was easy. The container was clean and secure. Also, the drivers were very good and I really liked them. I would recommend PODS and I have recommended it to others. If I ever need to move, they're the ones I'll use.
Reviewed Jan. 20, 2018
I’ve used PODS for moving and storage, and they were a delight to deal with. I’ve seen them in a lot of places, so I was more familiar with them than any other company. I initially didn’t want to use a storage company and liked the idea of the mobility, which actually worked out in my benefit. I had a 16-foot pod delivered to my house, and the driver who delivered it, as well as the one who picked it up were both extremely polite. They called me ahead of the delivery to let me know that they were coming and said that I didn’t need to be there. They kept me posted, and they put the pod exactly where it was supposed to go. It went very well.
The container was clean, and it didn’t leak. It was what I expected. I had to contact them again to change my plan from having it sit on my driveway to going into storage for a couple of months. PODS is pretty straightforward, they have lots of communication, and their pricing was competitive. I’ve had a pretty great experience with them, and I would definitely use them again if I needed to move or put some things in storage.
Reviewed Jan. 20, 2018
Booking with Pods worked really well. They dropped off a pod for a month. They came and picked it up. The whole process was outstanding. The driver was awesome. He was the same guy that dropped and picked it up. He was very knowledgeable and professional. He said he'd been doing it for a long time. It was nice that it was more than just a job to him. It was something that he kind of owned. In that regard, it was nice because it could have been anybody that dropped something off. I read some reviews online, and some things were good and some things were bad. But with Pods it was good, the driver knew what he was doing. I also had a good experience with their customer service.
Reviewed Jan. 20, 2018
I was moving into a new house and PODS delivered the 16-foot container in a timely fashion. They had to deliver it to my driveway because I wasn't able to move my furniture into the house. They barely had a 24-hour notice, but they delivered it. I paid them with a credit card. The agreement was that for as long as I had the pod in my driveway, they would use my credit card to pay the monthly fee. I agreed to that, and they did that. When I called to have the container removed, they were here within two hours of the time they said they would be here, and I had absolutely no problem with them. It was a very good experience. I would definitely use PODS again.
Reviewed Jan. 20, 2018
We had a one-time deal with PODS when we had a thing at our condominium development. We booked a container over the phone and their customer service reps were okay. We got the size 20 containers and they were good.
Reviewed Jan. 19, 2018
We got flooded in Hurricane Harvey, and we needed some storage for furniture while we remodeled the house. My wife booked the biggest container from PODS. The container was in good shape. It didn't leak and it was exactly what we needed. Then we had it set in one spot until PODS picked it up. And the driver was great. He picked it up with the little loader thing, then he got it on the truck and got right out.
Reviewed Jan. 19, 2018
I like PODS' size of the unit available in correlation with cost. I looked at a few others and a lot of the other competitors had smaller units, and I would need multiple units. PODS was easy and affordable so I booked online. Their website was very easy. I was able to schedule my deliveries and pickups and see my cost. The container that I got was the 16 footer. It was clean and functioning and there were plenty of high-down areas. I feel that the size was good for us. I had a three bedroom and two bathrooms in a 16,000 square foot house. We also had a storage unit that we were using for some other stuff, so we didn't have to load our entire home in the pod. The driver called and let us know they were coming both times and put it exactly where we wanted it. They were very nice and professional. I'm happy with the experience, overall.
Reviewed Jan. 19, 2018
We had used PODS before for a move. This time we rented a pod for storage for eight months because we were doing a remodel. Working with their reps went really well. We got their largest container which looked new. Everybody who was there to pick up the pod was friendly and courteous.
Reviewed Jan. 19, 2018
The moving service PODS offered from Pennsylvania to Florida was more reasonable. We booked their 16 feet pod in October and we moved at the end of November. We could have used a bigger pod because we still had about a half to three-quarters worth of stuff that was still back where we moved from in storage. But they said that was the biggest pod they had. It was clean and pretty sturdy though. We moved before the drivers picked up the pod at the house we moved from but I was sure they got the pod on time and we got it down here on-time as well. They were excellent and very nice. Most everybody I talked to online was pleasant.
I had a good experience with PODS until I found a broken item, an antique Gone with The Wind lamp. The bottom globe was not broke but the top globe was. I looked online and there wasn't anything to really replace it. And the one that came close to the pattern I have is $190. I initiated contact three weeks ago when we started to unpack stuff. I called right away but I couldn't seem to get a hold of a certain claim department girl down at PODS to ask her what do.
She sent me a claim form via email and I printed it out. But I didn't send it back yet and I've been calling because I have questions. I can't really fix the lamp the way it's supposed to be fixed because they don't make the antique globes anymore. And I want to know if PODS would cover it even if it's not a complete match. I talked to a lady yesterday and she said the girl that handled it was off that day and she sent me over to voicemail to leave a message. She also told me that she would also tell her in the morning. That was the second call I made. I told her that I left a message the last time. And as of today, I have yet to hear from anybody. Other than that, I was satisfied.
Reviewed Jan. 19, 2018
I needed pods for us to store some items while we were doing some renovations or clean-ups after a flood. It's two different locations. My experience with the rep has been positive all around. Whatever they said in regards to pricing, delivery, pick-up and location, and everything worked out great. We had the 12-, 16- and the 7-foot containers. I like how they were built. I like how clean they were, and of course, we made sure they came back clean. We had them for a long period of time, so they went through a couple of seasons. And they seemed to do just fine like the materials weren’t damaged. We kept some of them for months. The drivers were very courteous. It was a unique way how they unloaded and loaded, and they didn’t mind me watching them work.
Customer service also kept in touch every step of the way. They communicated with me, "The truck is on its way", "The truck is there", “Your pod has been picked up”. So, it was kind of nice to understand the progression of the process. I definitely would recommend it to other individuals for that storage choice, and I would call again if I ever needed that service.
Reviewed Jan. 18, 2018
PODS has the flexibility and ability to readily store. I booked 4 of their eight by sixteen containers over the phone and the representatives were very good. They were very helpful especially the first person I talked to who helped me figure out how many I needed. I let them talk me down on the amount and I probably needed one more than I really got. With the 4 pods, I had one delivered early and the other 3 were in storage. The containers were all in really good shape. In fact, I had professional movers helped me with the loading and one of them commented on what good shape the pod was in.
I dealt with the local PODS people and dispatches both in California and in Texas, and they were wonderful and the most helpful of all. When I called them to have the other 3 released from California and sent down to Texas, the gentleman I spoke to was really helpful. Because I had ordered them over time, I told them I wanted to make sure that I didn’t have one shift to a new month because we did in the wrong order and he knew right away what I meant. So, we had to bounce around to get the dates right.
There was also one case where my mover cancelled on me so I called in to the Round Rock facility and they were real good about letting me adjust the delivery date so that I didn’t have to pay any penalties. They worked real close with me to coordinate the delivery of the pod and when I was going to have my crew because I was in a unique and crucial situation. I was renting in a community with strict HOAs and I couldn’t keep the pod more than one night. Then the drivers, except for one, were all very good and capable. That one exception delivered a couple of times and in one case I told him I couldn’t get the door open. He said that he had to move his truck and he’d be back, but he got in the truck and drove off. Other than that, everyone else was great. I had recommended PODS to a friend but he didn’t use them as he felt they were too expensive. Still, PODS is ideal for amount of control I had over the moving experience.
Reviewed Jan. 18, 2018
PODS helped me with a move. I booked them over the phone and got the smaller container, a seven-foot on height. I'd tell others to make sure that their association lets them take the pod into their driveway. Other than that, I'd recommend them.
Reviewed Jan. 18, 2018
I see PODS everywhere so I figured that since everyone else is doing it, there must be something in it for me. I did a lot of research online, then I called an agent and did things mostly over the phone which was excellent. I was hoping for a smaller container, but then they told me that because of the distance of my move, there was only one option that was going to work for me. So, it was good to know up front.
There was one hiccup when the PODS container got delivered. It went from California to Florida, and my timeframe for getting into the house and receiving it was very tight. When I got there, we'd determined that where I wanted it was not going to work because my driveway was too narrow. And then, there was this policy where the driver wasn't allowed to leave it on the street. So, he showed up, saw that the driveway was not going to work and then left. I had a couple conversations with him on the phone but at the time, I was traveling across the country and I just had a neighbor that was trying to manage it for me. From the sound of it, the driver was frustrated and said, "I don't have time for this. I'm going to go and put it at the storage facility."
I rescheduled a drop off for when I was going to be present. And then, as soon as that driver came by, the same issue came up. But I was able to talk to the regional manager up in Jacksonville, and he was very accommodating. He said, "We can drop it off and we can reschedule this as a drop and pick up on the same day." In that case, the rule of not having it on the street was a little more lax. So, I scheduled movers through the PODS' link to show up when the pod showed up and I had that thing emptied in two hours and they picked it up. It was a pain for them, too. Other than that one little hiccup, I would definitely use PODS again. I liked the humanness of connecting with people. Plus the service was tremendous from start to finish.
Reviewed Jan. 18, 2018
I needed a service for moving and got PODS based on name recognition. I initially booked online, but I also spoke to them over the phone. I got the small container and it was in excellent condition. I did not speak with the driver that picked it up, but the driver that delivered it was great. I would highly recommend PODS.
Reviewed Jan. 17, 2018
I went with Pods because of their reputation and they’re pretty well-known especially in our area. I’ve always heard good things about them. I called a local guy, Jeff, first and got some information. He told me that online is pretty simple. So after I talked to him initially, I did most of it online. He was very helpful all through it. I had called him a few other times with some other questions and he was always very available and had a lot of information. I moved in and stored for about 15 days or so, and then moved again. Everything was great with them.
Reviewed Jan. 17, 2018
I’ve used PODS before so I went with them again. Everything was fine working with their representative. The only issue that I had with the drivers was that nobody came when they said they were coming, both when they picked it up initially, when they dropped it off here at the site, and when they picked it up from the site. They were all early when they initially dropped it off at my old house to load it up, and when they brought it over to the new house to unload it.
Reviewed Jan. 17, 2018
I booked online with PODS as I needed a driveway storage during a remodel. I called in with a question or two, but everything was very smooth. The reps were friendly and really easy to understand. The driver was here when she said she would be. I came out and watched the process, and it was very interesting and nice. Also, the billing was good. We changed the pickup date since we didn’t get everything set inside the house on time, and even on short notice, they were very agreeable to it.
Reviewed Jan. 17, 2018
I leased a pod so I could move from my house to a senior place. There was a little lag in the move because of the house sale, so I had PODS deliver a pod so I could load the stuff up. Moving companies charge a lot of money and PODS' cost is a little higher than most storage places, but the appeal was only having to load and unload once. Plus the container they have will definitely protect your stuff as long as you pack it right. I had to change the delivery date a few times, but I did that online and it was very simple. I watched the driver unload and it was a lot of fun. They were extremely careful with the water meter and all the stuff close to the driveway, and they made sure that they got it as far over as they could without being dangerous.
Reviewed Jan. 17, 2018
Comparing the pricing versus using a U-Haul and driving as far as I would have to, it was more cost effective for me to go with PODS. I checked out the sizes online, but when I did the actual booking, I called because I wanted to get verification and the price quotes. The reps were very courteous and helpful. It was a wonderful experience and I'm glad I went with them. I got the smallest container and when I'd seen it, I was surprised how much I could get in it. It was very clean and sturdy. For as much as I'm sure they're used, it wasn't damaged and it was very well taken care of.
Also, I really enjoyed my interactions with the driver. I called to see if I could get a tracking on the container so that I could know where it was at, and everything was right on schedule. It was very entertaining to me to watch them maneuver it down the driveway, in the driveway and then place it exactly where I wanted it. He explained everything to me and told me if I wasn't happy with where he had it, he would move it. PODS exceeded my expectations and I'm very pleased.
Reviewed Jan. 17, 2018
I was living in Connecticut and selling my house, and I had some things that I wanted to move to San Diego because my wife moved out here the year before. We did it with movers last year and it wasn’t a good experience. My wife suggested PODS and we looked it up. It seemed reasonable, so we booked the pods. I booked over the phone, but the online site was fine. I used it to check up on a couple of things. I had to use it for some kind of gypsy moth declaration that I had to sign, but the people that I spoke to on the phone were very helpful and professional.
I got a seven by seven by eight feet container and it was perfect. We managed to fill it right up, and everything arrived intact and there was nothing broken. It was very well-handled. It was clean when we got it, and it was clean when it left. The two drivers that I met in Connecticut really knew what they were doing. They were professional and courteous. I didn't meet the fellow here because I wasn’t home when he dropped it off, but my wife met him and she spoke highly of him. They brought the container when they said they would, they picked it up when they said they would and they dropped it off in good condition. It took a couple of extra days, but it was no big deal because I was in no rush anyway. Overall, it was a good experience. If I were to move a similar amount of things again, I would certainly consider PODS for that job.
Reviewed Jan. 16, 2018
We have had a good word about PODS before. Also their price was reasonable. We had them move a crate from Massachusetts to Nevada. The first time we talked to them, I gave up ‘cause I wasn’t really going anywhere but the second time was really good. We needed more space but the size of the unit we had made us make some good decisions ourselves. The drivers were pleasant. They asked questions and wanted to make sure everything was okay. We had an issue when they got here. We couldn’t open the door. It’s been shifted so much and so, the driver was really helping me trying to move things behind the door to open it. I just hope they improve their online system because it said you can get a quote when you go on there, and you can’t get a quote.
Reviewed Jan. 16, 2018
We were remodeling our house and we had to empty rooms so we needed storing and we didn't want to take all the items to the storage shed. I have seen the PODS containers so I went with them. The pod came to our house and it looked brand new, and we didn't have to go take it to a storage unit. Our drop off experience was fantastic. When the driver came and got the pod, we looked out and the next thing I knew it was gone. However, the pod could not go where we wanted it to go and the driver had to go someplace and take it off, turn it around on his foot so that he could put it where it could go. It was a perfect experience for me. We like the fact that it was on-site and we did not have to drag our stuff to a storage
Reviewed Jan. 16, 2018
I previously moved two times, one to Maryland and then back to Illinois, it was a round trip that was about two months apart, and then four years ago, I moved to Georgia and then moved back to Springfield, Illinois. A friend of mine, prior to all of these, had moved from Kansas City to St. Louis and had used PODS, and she highly recommended it. Her stuff all arrived intact, and it wound up being cost-effective for her. So, based on her recommendation, when I was looking to move to Maryland, I priced out several of the drive-it-yourself trucks and PODS and found PODS to be such a load lightener for me. They handle everything. I could hire packers and unpackers through PODS, get local recommendations on both ends, and it wound up being a very effective way to move. I was very happy, and I’ve made each move since then using PODS.
My booking has been a combination of both online and through the phone. So far, I had great results and I knew it was going to be not just cost saving, but energy and effort saving, because they handled everything. And my load has never shifted, I’ve never had damages, I’ve never had broken furniture and I’ve never had crushed boxes.
My first container was smaller, but since then, I've been getting the 16 feet one. The first time, I downsized quite a bit when I moved out to Maryland to be with my family. I left some stuff in local storage that didn’t know whether I was going to bring it later or not. If I had stayed in Maryland, there would have been a second pod, but my son was getting out of the army. It was during government shutdown wherein his contractor job went away, our housing went away so I went back to Illinois. It was a sudden round trip but PODS have helped me be flexible. My stuff was still in a pod in storage out in Delaware when I made the decision to come back to Illinois. So without ever unpacking, I just returned the pod back to point of origin, and I unpacked.
I like that PODS reps are accommodating with things that are both planned and unplanned because they will move your stuff to a place of storage for an indefinite period of time. You get to decide when you’re ready for whatever. I have had the occasion to speak to each of their reps and I’ve never met people who are more accommodating. They explain the process to you and make sure that all your questions get answered. They were very careful about making sure that the pod isn’t damaged on the outside and your stuff isn’t damaged on the inside. They were careful how they load it, keep it level, and they don’t tip it or tilt it.
It has been an amazing blessing to have PODS be my moving company. I would have others seriously consider getting whatever right size container meets their needs, or more than one if necessary, and let PODS move the stuff, keep it intact and have it arrive safely and in great condition. I'd let others deal with their awesome people who are very accommodating on the phone. Every time I needed to call PODS, I have never ever talked to anybody who wasn’t going to the end’s extreme to meet my needs immediately.
Reviewed Jan. 16, 2018
I had a favorable experience with PODS. I used to do a job years back where we always used PODS. And since I used to use their services, I used them again for storage 2 months ago. We needed a storage unit at a job site for a short period of time and so I booked a container online. PODS is not expensive and they come and then leave when they're supposed to.
Reviewed Jan. 15, 2018
There were some people saying that booking a container with PODS was a good way to go because you could have your time to load it up. When you need it, you'd have your things stored in another place. Sometimes storage could be a problem, too, but we didn’t have the house right away, so it was convenient for us to have it stored. Initially, we got information about PODS online, then once we received whatever we needed, we made the call and spoke to someone. We wrote down whatever the fellow had said and later on, we called them to say that we wanted a pod delivered.
We got the 16 by 8 by 8 unit and the one they gave us was a little old. We were in New York and we got the pod delivered to the driveway. From there, we went down south. Our understanding was it would be stored in New York but it didn't seem that way when we got the billing. At any rate, when we bought our house and we were ready for the pod, we got in touch with PODS and told them where to deliver it. We had good interactions with the driver who picked it up and he told us the way to put the container both in the other state where we were from and this state where we're living now. We knew that PODS gave a whole month’s time to be able to leisurely put everything in the container but we didn't have that liberty because we were a little bit rushed when we had to leave. Other than that, we had a good experience with PODS.
Reviewed Jan. 15, 2018
My experience with PODS was all positive. I had them for temporary storage when we did renovation for convenience of pick-up and delivery. It was really easy to navigate their website. Plus their rep was efficient. He cut to the chase - got a price, got a quote, availability and scheduled. I got a large container and it was clean and nice. Those are a very tight squeeze and to get it is a great challenge but the drivers did a great job putting it down.
Reviewed Jan. 15, 2018
I availed of moving and storage services from PODS. I started booking online and finished over the phone. Everything’s worked out with my interaction with the rep. Drivers came in while I was at work and everything went great.
Reviewed Jan. 15, 2018
We needed a rental pod to be used for storage on site for a few months while we were moving. I've seen PODS around, and using their container and having it delivered to my place seemed easy. I booked online and the process was straightforward with no issues. It was a very simple system to pick a day and set it up that way. I got a 16-foot container, which was very nice. The whole experience was seamless and I would do it again if I had a need for that.
Reviewed Jan. 14, 2018
I had to clean out my parents’ house and I didn’t need a great, big moving company. A realtor in Sanibel recommended PODS, who was going to store my stuff for me. I could do it at my leisure, which was real convenient and it fit what I needed. The rep was very understanding, thorough and he was very empathetic to my situation. And then, the gentleman who came to the house in Sanibel was just as wonderful.
I got the smallest container I could get, going from state to state. We were not there when the driver came to pick it up, but the communication was great. However, I did not like that I could only get into the pod Monday through Friday, 8:00 to 3:00. At the location, you had to call 24 hours in advance and they would bring the pod forward. It was only from 8:00 to 3:00, and then on Saturday, it was 8:00 to 12:00. That was not real convenient, but we managed. I would definitely recommend PODS to anyone else who is in a similar situation. It was a good experience.
Reviewed Jan. 14, 2018
I found the PODS website relatively simple but it was not always performing. So I had called to get some questions answered. Around the scheduling aspect of it. It was just always slow or didn’t show the correct dates. But dealing with their reps has been awesome at the start and great at the end as well. They’re just very kind. They took their time and they were patient. I got the 12' x 8' x 8' and it was perfect size.
The driver who dropped off the container was a little surly but he did the job fine. The guy who picked it up was a really nice guy, did a great job and was courteous and kind. The service was flawless. I would definitely recommend the service. I think it was a great value. It was nice and easy. And when I looked at the alternatives of renting trucks and finding storage and all the times I’d have to move back and forth PODS was definitely a great solution.
Reviewed Jan. 14, 2018
I used PODS for their transport and storage services, and my experience was great. It made it easier to have someone drop the pod off for me. I could load it at my own time. I wound up booking with PODS on the phone, and their representatives were great and helpful. The actual drivers who picked up and delivered the pod were very good. And they called right before they got here, which was good. They were quick and they left the pod where we asked them. I got the large 16-feet pod. And for the most part, I had to put stuff away in other places and a 20-footer would be good, but they didn't have that. The pod that I got was clean and secure, though. I would use PODS again, and I'd tell my friends that they were easy and convenient to use.
Reviewed Jan. 14, 2018
We had the pod delivered here with the intentions of filling it up and then having it moved to a second home that we have. We ended up keeping it because we were doing some remodeling here. And so, we filled it up and we had all new flooring put into our home. Then we emptied it ourselves and took things, and did not have them move it to the other location. But PODS did exactly what they said and it was wonderful. I called them, and they were responsive. The pickup was fantastic as well. It was a cold day and the driver was trying to get in the driveway without going into our grass because it was so wet, and he was amazing. My grandkids and I watched him from the window, and he waved to the kids. He was awesome. We had fun watching him pick it up. I would highly recommend them to anybody else.
Reviewed Jan. 13, 2018
I used 2 16-foot PODS in storage for about a year. I set it all up online and it was fairly easy to sign on and schedule pick up and delivery. I talked to them on the phone on a number of occasions because their appointment windows were 3 hours. And, on a couple of moves, I had tight deadlines of hiring movers, and the placement of the PODS at locations was critical.
It was very difficult to obtain accurate information via phone when calling PODS. The reps were courteous and tried to be helpful, but there’s a company script that they have to adhere to: "We can’t guarantee any specific time that the driver’s going to show up." We get a call within half an hour of them arriving and that’s as good as they could get. However, I had one phone call and I was flat out lied to about that window. The guy claimed that the truck was going to be there in 20 minutes. He was just trying to get me off the phone. But there was no recourse or any way to track that, so that was the only disappointment.
Reviewed Jan. 13, 2018
We needed to pick up some of our belongings from a moving company in Massachusetts and transport them down to a storage facility in Florida. We looked at moving companies' pricing and we also looked at U-Haul. It seemed a lot more logical to use PODS and besides the pain of a U-Haul, the pricing of PODS was more attractive. Since we did all the research on the phone to understand what went on, we also booked the 16-foot container over the phone. The PODS container seemed very efficient and it has more space compared to U-Haul's 15-foot. In reality, U-Haul's wasn't a full 15-foot because it went over the cab and so one loses space on it.
During the delivery of the container, whoever the driver was, he did a great job putting it exactly as I wanted and it was exactly the most efficient way for it to be loaded. Then the driver who dropped the pod off in Florida did an excellent job, was very friendly and put it exactly what we wanted to do. Everyone with PODS who I spoke to was cooperative and helpful, and it was a good experience.
Reviewed Jan. 13, 2018
I needed a container set at my house. I heard some favorable comments on PODS so I booked one with them over the phone. Their rep I talked to was great to deal with. I got the largest pod they had and it was clean when I got it. Then I loaded stuff in it and left it there for several months before they moved it to my new location. Initially, I wanted it picked up on a Friday but they said they couldn't pick it up until several days later. But that would have put me into another month of billing so their rep said that they'd have to charge me for half a month. I said it wouldn't have been reasonable because it was not my fault they were overbooked.
The next day, I called again and reached someone else who took care of it. They did not bill me for half a month and even gave me credit. When their driver came, he was really nice and it took him less than an hour to move my pod. Overall, PODS was very good. They did what they said they would do and in a timely manner.
Reviewed Jan. 13, 2018
I got PODS for moving and storage. Their reputation led me to choose them over others. I got the 16 and 12, and the drivers were very friendly, timely, and made sure that they put the pods exactly where I wanted them.
Reviewed Jan. 12, 2018
We were moving a bunch of stuff from our house to our daughter's house. We were going to drive it and then rent a vehicle because it kept being more. But then, we decided to just load it into a pod and have it delivered. We felt so smug and smart and we were very happy with our decision. I had a friend that had a pod near driveway. And our son had used PODS some years back when he moved from one place to another.
Ordering the pod, I called a guy in Florida who was really nice and thorough. Things were really easy, clear and so straightforward and we thought it was perfect. So, he gave me some numbers that I wrote down and then, I got an email after that. I requested for the smallest one which was nice and sturdy. One of the items that we were going to deliver was my daughter's wedding dress. At first, she was like, "No, no, no. That is not going inside the pod." I'm like, "Okay. You can pick it up whenever you want. It will be here." By the time we got the pod all loaded, she said to put the dress in and so we did, along with her other clothes.
The guy loaded our stuff in and was very nice to explain all the little hooks inside. He told me that we should run the ropes around inside like a spider web to hold everything down. We delivered all our stuff and still had all this extra room. We just kept loading more things in there. It was maybe a third to a half full by the time we got everything in there. The way it was delivered was very cool as well. He parked in the middle of the street and then he lifted the pod up in the air, pulled the car away and drove over. He asked me where I wanted it and was just put at the driveway. It was all extremely easy. Overall, it was great experience and I'd highly recommended them.
Reviewed Jan. 12, 2018
I booked PODS online and the site was very self-explanatory. I got the biggest container that they had, though I probably could have used something bigger. We ended up using a friend of mine's truck and it took three more loads, but it was good because it gave us the ability to do it slowly over. The drivers were all great and very helpful. They were very friendly, they would listen to us and they came out to do stuff without a word or phrase. They brought the container straight to the house and I didn't have to worry about any of that. I've already told people about PODS, and my husband has already recommended them too.
Reviewed Jan. 12, 2018
My daughter used PODS when she moved down here from New York. And once before, I used them, too. They were good so I like them. I recently used both their moving and storing services. First, they moved me from Port St. Lucie. And I put my stuff in storage in St. Lucie. Then, I took my stuff out of storage and brought it over here in Tampa. I did the booking over the phone, and their representatives were excellent. The guy who took the initial call that I made took care of me when I was in Port St. Lucie had everything set up for me. I really liked him. I booked a large container and it came in pretty good condition. And the staff and people that put it together for me was excellent. The delivery driver who picked up the pod was right on time and very professional. Everything PODS did for me was first class. I'd tell my friends that they got to give them a call.
Reviewed Jan. 12, 2018
For the convenience, I used PODS' service for moving and storage. I had a good experience navigating through their website, and everybody was great, very helpful and professional when I called. I got one of the larger containers and it was appropriate, sturdy and durable. Also, the drivers who came were both great.
Reviewed Jan. 11, 2018
My son had one and a half months of waiting till they could get into their new house and they stored things in the pods. And then PODS took the containers and stored them for my son and then brought them out to the new house. I booked everything on the phone because I’m too scared to do things online and their reps were very good. We changed dates, we changed times and they were real accommodating.
Both drivers during pick and delivery were very good. Everything was perfect. They called me from their cells and when they said they’d be there before 8:00 they’d be there before 8:00 or whatever the time was. They gave me like a window and we had no problems. They brought a little padlock and didn’t have any problems at all. They just put them in the driveway and waited on the side like we asked them to. Everything worked out great.
Reviewed Jan. 11, 2018
My experience with PODS was fine, and the delivery was on the date we agreed to. The person who brought it was very helpful. They picked it up on the timeframe we wanted, and it was delivered when we wanted at the new location. We also have used them before and we haven't had any problems with them. Since I was having problems booking online, I had to do it by phone and the rep I dealt with was helpful. But, then, when I was checking my account, I could get online and do that, so I'm not sure what the issue was. I got a 12-foot container, and it had been worn out, but it was not problematic. We locked it. The drivers were fine, and their pricing is ok but it could be better. It was higher than what we anticipated when it was all said and done. But, we were anticipating a short stay and between construction and everything else, it ended up being longer than we expected. Nevertheless, I like the convenience in using it.
Reviewed Jan. 11, 2018
We were going out of state and went with PODS based on people that have recommended them. I did everything online and the website was very user-friendly. I can chat with people about any question and I love that. We had gone to Manchester to see the pods before we ordered one, ‘cause we weren’t sure size-wise. The gentleman there was really good. He walked us around and showed us the inside, so it helped us make our decision. We went with the big one, which was good ‘cause we had everything in. The cost was quite reasonable considering the move, and the pod we got was in really good condition.
Also, the drivers were great and I can’t say enough about them. They were really sociable and engaging. I felt bad about the kid that came and picked up the pod and it rained. He got wet but he had a good attitude about it. The whole setup was unique, but they called me and they arrived when they said they would. I was going back to work, so I really needed to get the pod, get it emptied and have a couple of days before I actually started work. We also went from New Hampshire to South Carolina and stored it for a few months as well. Everybody was really good about it. We were very happy with everything. There was nothing they said they would do that they didn’t do. We’ll definitely use PODS again and we highly recommend them.
Reviewed Jan. 10, 2018
When I needed both moving and storage, PODS was the only one willing to do it. I booked it over the phone and the reps I dealt with were great and they did what I asked. I got three 16-foot container and the drivers who picked them up were all polite and knowledgeable. PODS is fabulous.
Reviewed Jan. 10, 2018
I needed PODS both for moving and storage. My daughter had used them before and she told me about it. I started online, but I couldn’t get finished there. I got to a point where I couldn’t go any further and I couldn’t submit. When I called, I told the girl about that. Everybody, including the driver, was very nice and helpful. I got the 16, but I needed a bigger one and I did not know then that they have one. Still, I’d recommend them.
Reviewed Jan. 10, 2018
I didn’t want to afford the movers coming across the country, so we looked into U-Haul trucks or pods but decided to go with PODS. We booked over the phone and all of the reps were very helpful. The first one talked to us about how much he had to move and about what we would need. He was on the ball with him asking about what we had furniture-wise, 'cause he told us we'd need two bigger pods. He was right, so it worked out real well. There was one time we didn’t get a phone call, but we got an email telling us when the pods were going to be picked up. We used two of their big storage pods to move from Illinois to Virginia. The first pod was an older model ‘cause the inside was plywood, but it was all clean and didn’t smell. The second one we got was more like a fiber glass type, but it was also clean.
With the delivery guys in Illinois and here in Virginia, everybody was on time and they were all very nice. What we were most surprised with was we figured there’d be some shifting, but we had everything packed and tied down. And it was like everything was back in the same spot. We only had one minor piece that was a little damaged, but that was our fault with the way it was packed. The only thing they didn’t tell us, and I wish they did, was that they don’t deliver or pick up on a Friday, Saturday and Sunday. It didn't matter much, but that would’ve been nice to know. Overall I wouldn’t be afraid to do it again. Our neighbor also used PODS coming from Texas, and they were happy as well.
Reviewed Jan. 10, 2018
I used three 16-foot containers from PODS. It took a while for me to move into this other house down south of San Jose in Gilroy so I was in an extended stay and PODS took the containers to their Milpitas Facility and housed on there until I was ready. I finally got into Gilroy and they were right on it. Every time the guys dropped the containers, it was perfect. I did have one container with PACK-RAT but they're terrible and I'll never use nor recommend them.
I like the PODS much better. They are hands-on when it comes to taking care of stuff. Everybody in PODS was chill, professional, and they seemed to ask the right questions. The drivers were excellent too. They know what is going on. My only complaint is their container's flimsy doors. They're like fiberglass and it seemed like a few stuff was pressing against the door and I don't even know how it got like that. It's been how things could shift that they're only taking them off in the area and then placing them on the truck. There's nothing horizontal about where the bulk of the stuff inside would shift.
Reviewed Jan. 9, 2018
I needed a storage, a moving pod and the storage for a couple of weeks after. Based on PODS advertisement and word of mouth from other friends that have used them, I went with them too and booked with them online. It was very easy to get a quote and to figure out the whole process. Their rep was very professional, very helpful and answered my questions. I got the seven feet pod and everything was very well safe inside. The driver was also very helpful in explaining what the process was. It seems like a very big electronic Tonka toy the way that the PODZilla just lifts it up and the way the pod came on the trailer. The way the pod maneuvered in tight little spaces, both at the point of picking it up as well as dropping it off at the apartment complex parking lot, was very helpful.
Reviewed Jan. 9, 2018
I was moving from Virginia to Kentucky and the price of PODS was good and I always see them advertise so I gave them a try. I booked online and everything was just like fast work. Plus the drivers were nice, friendly and cooperative.
Reviewed Jan. 9, 2018
Everything was really nice and we were really glad we went through PODS. I booked with them online and it was easy. I got a 16-foot container and it was very clean and I appreciated that. We stored them for a month and then we moved - it was not very far away as it was just a short distance. When we went to where it was being stored, we felt good about it being very secure. We had the same driver both times and he was very cordial and nice. When they said they were going to be there, they were there. So, it was prompt and easy. Keep up the good work.
Reviewed Jan. 8, 2018
The container sat in California for two weeks when it was supposed to be shipped to Arizona. When the order was placed I entered a delivery/pickup zip code in California and a delivery zip code in Arizona. I was told the pod would be picked up, taken to a warehouse overnight, then shipped to the destination the following day. I called after a couple of weeks as I hadn't heard anything about the status. Turns out you have to SPECIFICALLY ask for the pod to be shipped. I don't remember reading anything about that. I had faith about what I was told.
Then they scheduled the pod for shipment on 12/15, with delivery on 12/22. I called on 12/28 as I hadn't heard anything about the status. After spending 30+ minutes on the phone, the best I could get was they had sent an email to Logistics for status. I chatted with an agent today, 1/8, and they still hadn't heard back from Logistics. I wanted to escalate this issue, so I called the main number, and miraculously they got a response that the POD would be delivered tomorrow, 1/9. I asked why I should believe that, and said I would call back tomorrow to verify it has been received. I warn anyone who is thinking about using this service to read the 1000s of reviews, mostly negative, before scheduling. My initial experience was great but little did I know that I would spend hours on the phone and spend needless time worrying. Buyer beware!
Reviewed Jan. 8, 2018
We priced the other companies the way you can bring stuff and store it and we liked the price point for PODS, and the fact that it was going to be sitting right in my driveway just made it much better for us. Our consideration was mostly price, but the convenience was definitely number two. I had PODS drop off one of their 20-foot containers and I kept it for about three years during a long construction project. And then, they came and picked it up when I gave them a call. Their process was really simple and I'm very happy with them.
Their reps were great and the delivery guy put the pod in a place that I didn't think he'd be able to fit it so I was really happy with him. The pick-up guy was just as friendly. The pod was in great condition, there was nothing wrong with it. However, there was a billing snafu, but it ended up being us jumping the gun because we had it picked up two or three days into the next billing cycle. Their rep emailed me and said she was going to refund me the price of the monthly charge. When we looked at our statement, we saw that we had gotten billed. But it was a couple of hours later when they put the credit on and we didn't see it. I've told somebody to definitely use PODS because I know there's a couple of other storage places out there. PODS' process was really easy and I have no complaints at all.
Reviewed Jan. 8, 2018
We needed the temporary storage of our household goods. We used PODS for the ease of access and use and somebody recommended it. We booked online and it worked really smoothly. I booked it at night and the next morning they were on the phone. We got a 12-foot pod. It wasn’t brand new but it was nice and clean and that’s all that really counts.
The drivers were all really good. They showed up on time. They parked the container as close to where I wanted that they could get it and they didn’t even mess. They were easy to work with both times. They called to make sure that everything was okay right after the final pick up and take away. I’m really satisfied with the service. It worked really good. I already have recommended it to a friend.
Reviewed Jan. 8, 2018
We were wanting to pack some things up that we didn’t have to have movers move. We booked a container online with PODS and they stored it for us for a very short amount of time. I talked to one of the people that delivered the pod and they were very friendly and very informative. It was a very easy transaction and we’ve told several people it’s the way to go.
Reviewed Jan. 8, 2018
I was moving from one house to another so I needed the moving pod for storage. We heard about PODS and we decided to go with them. Everything was done online and their website was very easy to navigate. I got the bigger container, the 16-foot long and it went perfectly. It came in good shape and everything seemed tight. There were a couple of drivers and they were all really nice, helpful and quick. They contacted me when they were on the way and everybody was efficient. Overall, I'm impressed with them. Everything was timely and easy to deal with. It was a good experience and I definitely will recommend them to friends or family or whoever is going to move.
Reviewed Jan. 7, 2018
I rented a seven-foot unit, for mostly boxes, and they transported it from Kentucky to Florida. I booked it online then I called and talked to someone. They were helpful and we didn't have any problem. Nothing was broken, too. I would recommend them
Reviewed Jan. 7, 2018
I booked PODS over the phone and it was great. We did not have a final destination at the time and we didn't want to double-handle our goods, but the rep got me everything I needed. The two containers that we got were in excellent condition, and they almost looked brand new. Also, all of the drivers that we had were helpful, nice and did their job. They would call me to tell me when they were going to drop by. If they came by and they were the same driver bringing the container next, they'd tell me what they were going to do and that they'd be back in this amount of time. So, the local regions were great and I've had a really good experience. However, I would have liked to have been able to do more managing of my account online in terms of changing dates or checking the status, rather than have to call in every time. They're available all the time, but it's misleading if they have a website that makes it seem like you can manage it.
Reviewed Jan. 7, 2018
I was going back in the house. I had seen PODS before in somebody's place and I got the phone number down and I called. I like their price, it was cheaper and I like the convenience of knowing that it's going to be locked and nobody can get in or put anybody else's stuff in there. It was a safety feature of knowing about my own padlock. But what I like most is that I was in control of my own stuff. So, I got the smallest pod from them. I packed everything up, they came and arrived on time, and took the pod away. I loved watching them put the pod in place.
In Naples, I had to call them because I was having some problems getting into the condo. I asked if I can have time and they said "No problem. You just call us." I got in the condo and since I'm in a new association I said, "Only one day, don't worry about it." And the pod came in early and it came in nice. Their reps were very caring about my stuff and everything was good. Nothing was broken and everything was fine. It's a great company, in every end and in every aspect. Their pod was clean and nice. The experience was wonderful and it was just what I expected. I had recommended them to a neighbor upstairs.
Reviewed Jan. 7, 2018
I used two of PODS' 8 feet x 8 feet x 16 feet containers to move from one area to another. I booked them over the phone and their reps were very nice, very reasonable, and kept me updated. The drivers either texted or called me to let me know they were coming. When they picked up the pods, they asked me if I would move my car out of the driveway so that they wouldn’t damage it, just in case.
Reviewed Jan. 6, 2018
I was moving then and I initially went with U-Haul but their units were too small so I got two pods from PODS and they were both in excellent condition. I ended up storing one of their pods for a good while on my property. The driver that delivered them was the same one that picked them up and moved them to the new house. He was very conscientious and he could not have been better. The reps I spoke with were fine too. I could not have been more pleased with PODS. I'd tell others that if they're going to pack stuff themselves and have it moved, PODS is the way to go.
Reviewed Jan. 6, 2018
We had the possibility of moving out of state and didn’t have a reliable means of delivering over our state line except for PODS, so we decided to go with them. We wanted to have a company that could move our storage stuff to wherever we were going. Sometimes, the zip codes were out of the area for people. Booking the pods was pretty good, although it might have been a little bit easier to have something to determine which kind of pod to use for how many rooms you have. But overall, it was pretty easy compared to moving trucks.
They sent out two different kinds of pods and I preferred one over the other. The two pods were both in good condition. My only concern was that one of them appeared to be much older, but it was still functional. It was the same idea, just older design. They were both ready to move in. There were no issues with having to prepare anything before I started to move stuff into it. Overall, I was pretty impressed with the whole thing.
The delivery drivers were really good with the pods placement, and keeping them where we had to decide to put them, both at drop off and at delivery. They were also pretty good about letting me know when they were going to be there. Moreover, the customer service reps did a great job with doing the online thing. The only weird thing was they had to get a second pod later on. I ordered one pod, and then like ten days later, I had to order a second one, and there was a little bit of confusion about having to put both pods on different delivery dates. But other than that, it was good. It was a really good experience, I’d probably use them again if I had to move a great distance again.
Reviewed Jan. 6, 2018
We were moving from Texas to New Mexico and we needed to be able to store our things as well as move because we were renovating our home in New Mexico and didn’t know how long that was going to take. And I didn’t want to have to pack everything up, put it in the storage unit and then go back and get it and bring it back here. So the PODS were ideal for what we needed.
I booked online and it was really easy. All you do is pick your dates and time when you want the unit to arrive and you don’t even have to be there which was great because I was at work at that time and so they just delivered everything then they came and picked it up when we needed everything to be picked up and moved. We had two 16-foot containers and it was clean. The drivers were polite and they just said “Okay, we’re going to pick them up now and transport them.” Then they said that the units were going to go to the local storage area and then from there they’d be shipped out to New Mexico.
The only issue that we had was with the packers that we had hired to load the PODS for us because some of the boxes were squished pretty bad and some things were broken. But overall it was a good experience. If anyone ever needed it I would recommend to any of our friends who were going to be moving - that PODS was really convenient and easy and we had a great experience with it.
Reviewed Jan. 5, 2018
I had a small amount of stuff to ship and I was able to pack it myself with PODS. I also liked their price and the ability to have control from end to end was important. I got a container delivered and had it shipped from Houston to New York. It was stored in New York then delivered to two locations in Manhattan. I called them initially and discussed the pricing with their rep. I had some questions about what would need to happen for delivery in Manhattan because they couldn’t just slam this thing down on the street. Then, I booked it. The 12 foot container that I got was a rectangular box with various places to attach on ropes or tie-downs. It was clean and in good repair.
Their drivers were very good and the delivery was very quick. We originally specified delivery in front of the house but that would have been impossible because there were some live oaks there and the pod wouldn’t have fit. We figured out that it would fit in the driveway and that's where their guy put it. Both guys did a great job in terms of bringing the pod to both locations. They were both professional and friendly.
I’d use PODS again if I was going to do it again. I would also recommend it to my friends with a caveat that they should make sure that they know what they're doing about packing the thing. Everything has to be fully secured and they need to absolutely buy tie-downs and blankets. They should also understand that it's the nature of moving that stuff will shake around while moving across the country. And this was echoed by the guy who delivered our stuff.
Reviewed Jan. 5, 2018
Our realtor recommended PODS as a way to reduce the cost of our move as we were moving in town about five miles just on the road, a different house on a different piece of property. We used the storage because our intention originally was to pack one pod and get as much stuff in it as we could, store it for a month and then have movers come unpack and do everything else. However, our closing ended up being delayed and our mover actually had to bring our stuff back to the same house. So it was a disaster not because of the movers but because of what happened with the closing. And so, we ended up getting two more pods and packing them ourselves and we ended up moving all of our stuff with the pod. And so we did use the storage.
We had a great experience with their reps. When you call their 1-800 call center, you can't talk to the people that worked for your pod location. The call center does all the scheduling but the local pod people will call you the day before to let you know what time they're going to be there. The PODS rep was excellent to work with because when we actually did close, we were in a time crunch and he made sure that our pod got there. He rearranged things to make sure that we have pick up and delivery when we needed it.
I got three of their largest container and they were clean. I was concerned at first about things breaking as they picked it up and set it down but we had nothing broken nor damaged. It would be helpful though to be able to schedule with the people who were actually in your area rather than having to call into a call center just because they would cut out. Some of the time when I needed a specific time I had to call the call center and then they had to pass the message along to the manager and then he called me back. Nonetheless, I've recommended them to some other people we know that are moving.
Reviewed Jan. 5, 2018
We were replacing all the floors in the house and needed storage. I contacted PODS and set up our delivery date with the pod. I booked over the phone and the reps were courteous. I watched the pod arrive and coordinated with the driver to the exact location where I wanted the pod. They put it within inches of where we agreed, he locked it and off he went. I appreciate both of the drivers. It was fascinating to watch the skill that they used to maneuver the pod around and get it off and back on to the truck. Plus the lock they provided was an excellent type.
I preceded them to begin loading it up with the stuff that we were going to have to make room for the flooring replacement in the house. Eventually, the floors were replaced and we began to downsize what was in the house and what was in the storage pod. When we emptied the pod, I contacted the people again, set up a recovery date, they came, picked it up and I got my driveway back. It was a very pleasant experience and I'm completely satisfied. If I ran across anybody who's anticipating doing something like my wife and I did, I'd recommend that they contact PODS.
Reviewed Jan. 5, 2018
I was moving to Florida from Tennessee, and I needed a place to store my stuff from the time my house was sold, to the time I was ready to move. So, it seemed to be the best scenario to use PODS. I called them and talked to somebody, and their people were great. I have never had as much communication with anybody than I’ve had with those guys. They were on top of everything, and if I had to change something, or rearrange a schedule, they were easy to do. It was a pretty good experience, and I have nothing bad to say about it. Everything was good. They even called to follow up and see if I was happy. The drivers that picked up and dropped off the container were also very friendly, nice, and knowledgeable. I would recommend PODS. In fact, I have already recommended them to a friend who’s moving.
Reviewed Jan. 5, 2018
I availed of their moving service and a 16-foot container, which was perfect. When it rained a lot, it didn't leak at all. PODS has an online management of their account, and when I was arranging the move with them, I talked to a rep on the phone. It was on my birthday, so I asked for a special delivery time, and they were amazing. So, I was happy with that. The carrier driver was also good. It was actually the one part of the move that went very very smoothly. I'd recommend them.
Reviewed Jan. 4, 2018
We liked PODS' reputation, and we used their moving and storage services. We booked with them over the phone, and the representative was very good, professional, and courteous. We got the eight by sixteen feet pod and it was clean and sturdy. Another foot would have been nice but we managed to cram our things in there. We left some things behind but it was fine. We still have to sell stuff when we got here, so we downsized more than we thought we were going to do. The driver was excellent. He explained to me what he was doing and he was a nice kid. It was a perfect experience. And they did everything they said they were going to do. And I got my things safely. There were some scratches but it was because of the way it was packed not because of how they handled it.
Reviewed Jan. 4, 2018
PODS was on schedule and our experience with them was pleasant. The pod was in my yard and it served its purpose. It did what they said it was going to do.
Reviewed Jan. 4, 2018
My experience with PODS was good. We used both their storage and their hauling across the country. We rented one large pod and partway through the move, it was clear that it was not going to be able to go so we needed another one. When they picked up the first one, they dropped off the second one. They got it from Memphis Tennessee down to here in Melbourne Florida all on schedule. Their reps were all very nice and very professional. One guy got a little rattled. He had an accident with the truck and it pulled the oil line loose and the oil spilled all over the place. When you backed under the legs that picked up the box, there are some hoses that hang down and he caught one of those hoses with the edge of his truck and tore it. But, at the end of the day, it cleaned up all right and no harm was done. They sent another truck over to come and get the legs.
We ultimately put our stuff into a storage room which was air-conditioned and less expensive per month. The same guy brought the two different boxes out that we can unload in the storage room. PODS has a good service. They're very flexible and they can organize things and even store stuff or move stuff or bring an empty trailer. They got all kinds of options they could give you. I'm 71 years old and this may be my last self-move. Some of those things got off a little heavy on the old leg. I have a king size bed and the box spring come in two pieces. But the mattress is in one piece and the mattress was a ton.
Reviewed Jan. 4, 2018
I found PODS' information online but I booked a container with them over the phone. Their website was pretty good but I preferred talking to real people. I needed a pod for moving and storage and I liked their price. I got the large one that they had and when it arrived, it was terrible. I thought it would be better but it had a whole mess of cracks and they could see it on the side. But I couldn't wait until another one showed up so I was stuck with it. I also told PODS that my stuff got wet in it.
Other than that, their driver was excellent. The guy that dropped the pod off was the same guy that picked it up 24 hours later. He wanted me to call them afterward to tell them about his service so he gave me their number. But I tried that three different hours at a time and I couldn't get into the service at all. I rented the pod for two months, then I had it for two days longer than when needed it. I moved to Florida and they put the pod over Fort Myers. I was looking to buy a house and when I bought the one that I wanted, I had PODS come over and drop the pod off in front of it. My wife and I started fixing our things at 2:00 o’ clock in the morning and we emptied the pod by 9:00 o’clock at night. Then they came over the next day to pick it up.
Reviewed Jan. 4, 2018
We had two of the larger containers from PODS as we needed a long-term storage. Everything worked out as expected. I called the customer service line and they did the scheduling for the delivery and then the pick up and redelivery. The reps were very friendly and very helpful. They were also very flexible because we had to make adjustments to the time a couple of times. It was a really good experience. It worked out really well for us because we were moving into a temporary space while our house was being built.
Reviewed Jan. 3, 2018
Everybody I talked to at PODS was very easy going. They were very helpful and they basically got us the best deal with what we had to have done. They dropped us off a pod, we stored our stuff in it, and then they delivered it to our new house. It was an easy process. After we rented out the pod and we had loaded up, I heard from other people that they had containers that were dirty and they had animals in it, but the pod we got was clean and it looked brand new. The drivers who picked up and dropped off the container were awesome. Each one of them was very nice and very appreciative. Also, PODS was good at calling and letting us know that everything was coming.
Reviewed Jan. 3, 2018
PODS has not proven to be a customer service oriented company, and has cost us thousands of dollars in a move that has already been chaotic. We ordered two POD containers in August of 2017. The first POD was dropped off and picked up in a timely manner. The second one sat in our driveway for over two weeks, when it was scheduled to be picked up within two days. Fast forward to December of 2017 when we received the PODS at our new location. We unloaded the refrigerator and it was covered in mold/mildew and tiny bugs infested the interior and unreachable places. Please know the refrigerator was cleaned thoroughly prior to placing in the POD, making us believe the extreme New Orleans temperature was the culprit. Which is WHY we chose a company that provides climate control... NOT to sit in our driveway for over two weeks.
To clarify, we had already moved out of the house to a new state because of jobs, and was unaware that the container had not been picked up until family member informed us. After contacting PODS asking for help to purchase a new refrigerator, as we felt this was caused by PODS' mistake. They refused and said this was a chance we, the consumer took in storing a refrigerator. This is absurd. Had PODS picked up the unit when scheduled, I would not blame the company, however, this is not the case. In addition, we lost further funds because Pods made no distinction in the two units' invoices. My husband's, relocation company could not reimburse for both containers, because to them, it appeared to be the same unit.
Reviewed Jan. 3, 2018
I got one of PODS' largest storage container and it was delivered for me at my residence. I had it for several months then I called them and they came picked it up. It was convenient and I had great interaction with the drivers.
Reviewed Jan. 3, 2018
We were refinishing our garage floor and everything needed to come out. I called PODS initially to find out where they were located and the closest place to where we were. Their reps were very clear and right to the point. The driver put the pod exactly where we asked him to. We stored our stuff in our pod, finished the floor and put our stuff back in. It was quick and easy. I was satisfied and I'll use them again.
Reviewed Jan. 2, 2018
We needed to move and store some stuff, and some other friends of ours who had lived in Maryland as we did, referred PODS. So, we booked with them over the phone, and they were very helpful and nice. We requested two containers, one 16-foot, and a 7-foot, and they were clean and in good condition. We were in the house for over 30 years, so we accumulated a lot of stuff. By getting a big and a little pod forced us to get rid of a lot of stuff we had that we didn’t need to keep. Both containers were packed from floor to ceiling, so it worked out well that way. The drivers, both on the pick up and the drop off were very nice, helpful, and on time. We ended up having the pods in storage longer than we wanted because we had to wait for the house to be built.
Overall, we had a good experience. The only concern we’ve had was that some of the furniture were scratched because they scraped against some of the other furniture that was in there. The guys that came down to pack them only had paper blankets, which did not protect the furniture as opposed to using regular moving blankets. I understand that the packing people don’t work for PODS, and they are only referred to, but I would highly recommend that PODS tell their customers that they are referring the packers, and to tell them not to let them use paper blankets. They should have the packers bring regular moving blankets even if they’d have to pay extra. Other than that, I would absolutely recommend PODS.
Reviewed Jan. 2, 2018
PODS offered the size of the container that I needed. I was moving and I needed the biggest one and I got their 8'x 8'x 16' pod, which I booked online. Their website was easy to navigate and it was clear. The pod was in good condition when it arrived, and it was clean. The drivers were all very nice, very polite, and very accommodating. I was here when they picked the container up. And I was at the other end when they delivered it. And it was fine on both ends. They were very good at putting the pod where I wanted it.
Using PODS was very straightforward and very good. And they were competitively priced. However, I've been involved with two PODS. I had one that was already finished delivered and I'm filling up the second one now. And even though it's the same size pod and the same distance because it's the same pickup and drop off points, the second pod costs significantly less. The person that I spoke with on the phone let me know that the rental was by the month. And if I had no net, I would have finished everything with the first pod in less than a month. So, that part wasn't so clear, but it was fine. And even with that, the move was very good and nothing got damaged. It always scares me that when the pod is moved, things might shift around and I might have a problem opening the door, but it hasn't happened yet.
Reviewed Jan. 2, 2018
I saw a PODS container from a neighbor and asked him where he got it. He was happy with the service and I said, “I’m going to do that, too.” I got the name of the company off the container and found them online and went from there. I’ve rented from PODS twice and I’m renting a third one that I've already reserved for March. We are moving stuff from Florida to Minnesota and rather than use a trailer, we’re using the pods. The containers that we've had were clean and almost like new.
Their reps have been terrific all three times that I've talked to them. They brought the pods when they’re supposed to and I loaded them and sent them to Minnesota. I gave them the date that I wanted them to deliver and everything went literally perfect. There was no damage to any of the stuff inside. I’m a happy customer and I'd recommend them.
Reviewed Jan. 1, 2018
Using PODS was the most economical for us and we felt more comfortable packing it ourselves. We got a one-pod trailer and storage from them and they were always very polite. Everything worked out great. I had a good experience with them and we'll use them in the future if we need to.
Reviewed Jan. 1, 2018
I was doing a complete move and I called PODS to book their 7 footer container. Their rep answered all my questions, found out what I needed and when I needed it, then delivered. It was pretty good. They stored the pod for a week until they had to deliver it to me and they delivered on time. And when I opened the pod, everything was in perfect condition. I had a great experience and I would recommend PODS to a friend or to someone who's moving.
Reviewed Jan. 1, 2018
PODS had me being able to have a moving truck in my yard while I moved. It was convenient. Booking the container online was user-friendly and I didn't run into any problems. It gave me a confirmation, sent me reminders, and all the billing was also online so I knew exactly what I was paying and when I was going to pay. I got the standard container but the only thing that bothered me was that there was a little slide thing that you slide over and then put your lock into and there should have been two of them to make sure it was secure. One of them was broken. Other than that, I got a call from the drivers prior to them arriving and they were very friendly and helpful. They also clarified where I wanted the pod and then when it was there, he called again to triple check that it was exactly where I said I wanted it to be.
Reviewed Dec. 31, 2017
I booked the 16-foot pod online then the driver called me before he traveled and picked it up. I would needed time, but they dropped it off where I wanted it to be. And they picked up without any issues. I had very minimal contact with the driver, but everything was smooth and professional. The cost of the unit is fair. But the cost to have it dropped off and picked up increased the price a lot. But that’s understood because of they need to have truck and a driver and carry it out and travel. If someone really needs something like that, I highly recommend PODS. But if someone wants to look for storage, there may be other options.
Reviewed Dec. 31, 2017
Someone asked me to get a pod for storage. Getting one was a short-term solution thing and it was easy keeping the pod on site. I did the booking with PODS over the phone, and I spoke with a professional, courteous, and helpful representative. But then when I needed to reach out to the actual location that was supplying us with the pod, I had a problem getting the person because it was going back to the US where they are located, and I found that a little frustrating. The pod was perfect for what we needed. And it was clean and seemed fine to me. We had a few issues that happened a couple of times where a driver came, didn't have access to the spot and left. But the two drivers I interacted with were awesome.
Reviewed Dec. 31, 2017
PODS was fantastic. I didn't bother comparing them with others. I got the 16' container which took care of everything I needed. Everything was great. I'm happy and with any luck, I won't need them anymore.
Reviewed Dec. 30, 2017
PODS brought the unit the day they were supposed to. We had set up for it to stay there for five days for us to load up. I had my help show up and we had it loaded by that evening and we wedged every little nook and cranny with something. There was no airspace left at all in it and we hung one of those moisture things in the back of it. And when we shut the back door, we had a mattress we saved for last and we had the door roll up on the inside. As we pulled the door down, we were pushing the mattress up and got it in there and it was wedged tight.
It was in storage for two or three months. They delivered it the day we asked them to. They were right on time, and the driver helped me open the door. It took a little bit to get the door open because having it so tight and everything in there was just exactly the way we packed it. There was no smell. There was no moisture. It was perfect. Everything was just good as it was. We could bring it right in to the house and use it. Nothing got broken and everything was excellent. my experience was about as good as it possibly could be and I would do it again with them in a heartbeat if I was moving again.
Reviewed Dec. 30, 2017
PODS was great. I needed their storage service and I booked their largest container online. I could use a bigger one but that was not possible. Then I called to verify my order. Booking with them was easy and things worked out. Then their drivers came and dropped the pod off. They knew exactly what to do. I had to keep the pod for several more months than I had planned but that wasn't their fault. Since I was automatically billed every 13th and I set the pickup on the 17th, I called to see if there was any way they could pick it up without billing me for an extra month. They said didn't do that so I was billed for the last month even though I wasn't supposed to be and they just credited it. PODS addressed everything I needed and I have recommended them.
Reviewed Dec. 30, 2017
I needed two of the big PODS and I did fill them. I feel my things are safe using them and they arrived here with no damage too. The only issue I had was the scheduling because as soon as they were delivered, we unloaded them within 24 hours, but it was two weeks or so before they could pick them up. I called and asked if they could pick it up earlier and they checked and there was just nobody who could do it but overall their staff was courteous and professional.
Reviewed Dec. 29, 2017
Back in July 2017, PODS dropped a container with my household goods at their Seattle warehouse from what they estimated was 8 feet. It landed on a short side, and then got flipped by their personnel to the roof side, pretty much destroying all the furniture inside. They refused to pay the well-documented damaged estimated at over $18,000, which were then paid in full by my home insurance, MetLife. This is the worst company to deal with that I have ever come across as a customer.
Reviewed Dec. 29, 2017
I rented a storage container and had it brought here by PODS. I got the biggest one, which is what they had to go cross-country. They were the most convenient and had relatively low price compared with other companies. Any interaction I had was excellent. They were courteous and helpful. When I have asked them to change the pick-up time, they did and it was great. The drivers were wonderful, too. The container was absolutely clean and sturdy. We had it moved from Rhode Island to Central Florida, Ocala. Then, two or three weeks after it arrived, I went down and checked it out, and everything was perfect. Nothing had moved or shifted, and everything was just like I had it when I packed it. They had it waiting for me. PODS was a perfect choice and I'm very pleased with the complete process.
Reviewed Dec. 29, 2017
We were moving but not into our house for two months so we needed storage. We were looking at the options that we had for storage and moving and we realized using a storage we would have to move our stuff into there and then out again. So that would involve two big moves on my husband and I and so we did a research. With PODS we put it in and then it gets taken away and then we take it out and we realized it was half the amount of work so we chose it.
We booked it over the phone and every time I called it’s been easy and very informative. We had the largest size and we used two of them. It was full and we could have used maybe a half of a third but we made it work. It would be nice if they have a 20 feet long container but that’s okay. The first one we got was in great shape. But the latch at the top of the second pod was broken so it was a little bit tricky to open and close. We brought it to the attention of the gentleman who delivered the pods and we told him about it just because we didn’t want to get charged for it because it was broken when it arrived. He said not to worry about it so we didn’t and nothing came of it so that worked fine.
We have a lot of musical instruments and we were concerned about the wellbeing of those with temperatures and issues like that during the time it was being stored so we put those in alternate arrangements. The driver was also fantastic. It was the same guy every time and he was really thorough and very helpful. Everything was great. The only hiccup that happened was that in our new house they couldn’t put it in our driveway because it was on quite a hill and there is a tree that blocked the truck from being able to lift it up and drop it.
But the drivers actually were awesome and said that they could put it sort of half on the curb and half on the road if we just put boards under it on the road part to level it. They pulled out a bunch of boards that they had and we had a couple of boards that were in our garage and we made it work. It was awesome. We didn’t want it taking a big chunk of the street. Bad way to make new neighbors to block the road next to their home so we figured, “Uh-oh.” So they were really quick to problem-solve it. That time there was a gentleman that was with the regular driver that we had, kind of like a helper. I don’t know if he was training him or not but the two of them were very helpful that time.
Reviewed Dec. 29, 2017
We were moving from Colorado and I needed a storage facility because we were moving into a temporary housing until our house was ready. I didn’t want to unload and then have to reload another truck and then have it delivered. With PODS, I got my stuff loaded in the pods and then they delivered it right to our house. The containers were sturdy and the one thing I really liked about these pods was that they were clean inside and temperature-controlled. We had some artwork and a little furniture there that we didn’t want to be sitting outside in North Carolina in the summer. Dealing with PODS was perfectly fine. Everything went smoothly and I got deliveries scheduled properly. It was also easy to place my order and track it. I booked online but then I had to make some changes, and I had to call in to do that and the rep was very helpful. I would use them again.
Reviewed Dec. 29, 2017
We got a small container from PODS and the cost made us choose them. I had a good experience with the website, but I ended up talking with somebody to make sure I got the right container and size. I really wanted a container that's a little bit bigger, but they don’t ship that one overseas. We had to go with the smaller container, but it worked perfectly. Whenever they pulled it off the boat, they put a hole through and damaged the container. But the driver who delivered it and picked it up was amazing and super cool, and spent time with my kids showing them how he took it on and off and talked about how he used his remote. They got to watch the whole process of him putting it in place, and he was really patient. We recommended PODS to the lady who just moved from a town home right next to us. She used them and loved them, too.
Reviewed Dec. 29, 2017
I got a storage from PODS for a non-profit event. We’ve used them in the past, and they actually donated the pod for this year's event. We just used it for one night. It’s large, white, and it was super clean. The driver dropped it off a little late. But he was very nice and apologized for being late.
Reviewed Dec. 28, 2017
We ordered a POD unit online back at the end of April, 2016. We spoke to a customer service rep about the unit and what we could expect. We were told that the unit would not allow damage to our property from the outside elements as we were not sure how long we would need this to store our belongings. Our house sold in November of the same year so the majority of our home was not packed into the unit until November of 2016. Our new home would not be ready for us to move into until December of 2017.
The week before Christmas we started to unload our items to find that we had mold and mildew all over most of the stuff in the boxes and our household furniture. Our extremely expensive couch and recliners that was cleaned a few months before we stored it in the pod are now filthy and damaged by the sun. I have still not been able to take most of the items out of the POD because I am trying to clean mold and mildew from most of it. The sun also damaged clothes and coats that were stored in the POD as well.
I called and filed a claim with PODS and was told I would be contacted by email after the Holidays. Within two days we received a called from a representative from PODS corporate office in Raleigh and was told that we should have expected the sun to damage these items. We repeatedly asked if we should have an expectation of any type of damage and were told no. We paid way more than I would have paid for a regular storage unit and PODS refuses to help us with the replacement of the damaged items.
The customer service that we have received from this company has been terrible. When we first moved the POD from our home that was sold the driver caused damage to the yard and again caused damage to the yard when it was moved the second time. Both times I was told that the POD would be picked straight up as to cause minimal shifting of the items inside.
However, both times it was moved I watched as the POD leaned dangerously to one side causing everything in the POD to shift and blankets that were covering the items inside must have moved because they apparently were no longer covering our furniture. PODS will not help any customer that apparently has received damage to major items in these units. We are still trying to remove the rest of the items from this unit so I can get this unit out of our yard. I will also be filing complaints with the Better Business Bureau and other agencies as this should not happen to anyone else.
Reviewed Dec. 28, 2017
We had PODS deliver two containers and had them stored for a couple of weeks. It was convenient. It was easy booking one of the pods online but there was an issue the second time so we had to call them. Everyone was really nice, answered our questions, and were helpful. The carrier drivers showed us tricks with the door and told us how to pack the containers so that none of our stuff gets damaged. I would recommend them.
Reviewed Dec. 28, 2017
I liked PODS' price so I went with them and then I booked over the phone. Most of their reps were nice, but a little bit misleading. The first time when I got my pod, $10,000 was included. Then I upped it to fit $20,000 because he said it would be about $15 a month but it turned out to be $69 a month and I'm not happy about that. Then the second time I called when I returned my first pod, it was within a five-day grace period. I was supposed to get the whole month back, but I only got $90 back.
James, the driver I saw in Florida was friendly, helpful, full of information and he's a nice guy. I saw him when he picked up the pod, delivered, and picked up three times. I had two 16-foot PODS for moving and storage. The container was fine. Nothing was broken although there were a few things scratched, everything came in good shape and on time. However, they should have told me that the payment would be automatically deducted from my credit card on a regular basis. I didn't understand that they were doing that. It took all my options off the table. Overall, they were reliable but it was hard to open the PODS. There should be some kind of gate that opens left to right inside the pod so that nothing locks the door when it falls forward. It took an hour to open each door each time.
Reviewed Dec. 28, 2017
I liked the pricing of PODS. I booked a 12-foot container from them over the phone and used it for storage and then we had to move. The container was almost as long as our driveway. It was in good shape, clean and there were no holes. However, I had a problem with the metal piece that I have to slide over to go and slide before I lock it. I had to wiggle it around. Other than that, their reps were friendly, helpful, and answered all my questions. When the container was picked up, the driver was nice and friendly. The billing went okay and I wasn't charged more than I was told. It was a convenient experience all in all.
Reviewed Dec. 28, 2017
I was storing something temporarily when my house was being renovated inside so I rented a container from PODS. They are the only company that I know of that actually brings the container to our driveway. I called them at one point to be clear on what I was doing or what they offered and then I completed the booking online. The rep was very helpful. The driver called when they were coming to deliver it. He delivered it and it was there when I got home. The same happened when they came to pick container up. It was really amazing because the container was placed exactly how I asked them to do it. It was also clean and not banged up. PODS makes it very easy. It was very painless for a painful situation that I was going through. It was very accommodating and I appreciated that.
Reviewed Dec. 28, 2017
When I think of self-moving, I think of PODS. Talking to their rep when booking the pod was fine. She was pretty patient with me. However, I ran into a little bit of trouble booking the size of the container. I told the rep that I had a three-bedroom house but I didn't have a ton of furniture, but there was a lot of garage furniture. She said that most people get the largest which is 16 by 16. It didn’t dawn on me what the size of 16 by 16 was because I was thinking of the other company that I had used which was a semi-trailer.
When the pod came, I said to the driver, “Is this the biggest one? This is not going to work.” It was like half of a semi-trailer. He said, “This will hold.” He went through the house and he said, “It’s just how you pack.” So I thought we’d be okay. But as it turned out, we couldn’t get another pod because they were all out being used. I had made a few phone calls to Jeff, the manager of the Kansas City part of PODS, and he couldn’t be nicer trying to help me out with getting another pod which we couldn’t. So we filled it as full as we could and sent it to storage. And because we had to be out of the house by the next day, we rented one of those self-storage units for the rest of our stuff. But the pod was wonderful and there weren't any issues.
Reviewed Dec. 27, 2017
We used the moving services of PODS as I had a friend who had used it in the past. I originally booked it online, but when I called to have them pick it up they couldn’t because there's the problem of hurricane in Florida. They were going to charge me for another month. So, then I just used it to move a couple of times more. The unit we got was a container with a rolling door. All of the drivers were great. They did a great job, were very attentive and friendly. If I have any complaints, it’s with the central office in Florida. I wish they had had local offices, because when they had the hurricane and everything was closed, we couldn’t do anything.
Reviewed Dec. 27, 2017
I had to move and rented two 8'x8'x16' containers from PODS. I didn’t see other companies that even came close to what PODS was offering. I moved 60 miles away from where I was so it kept me from having to run down, dump the load off, and go back. It saved me a lot of time and a lot of gas. The pods I got were both in good shape. There was an old one and one newer design. I like the new design better because it had better hooks in it. I stuffed them both and still had stuff to move. But it was just a matter of overlapping and moving into my new place and having my stuff ready. I could’ve maybe used four of them.
Booking the containers online was pretty cut and dried. It was simple compared to other things I’ve tried to do online. Their website was easy to navigate but I still had to call them because of address issues and I got it all confirmed online. The drivers were all great, very courteous, and willing to work with me. I had to put my containers inside my shop building so it was a little bit tricky getting them in and out of there. The only thing was that they picked them up about the same time that the next month’s rent was due, and I had to call them and head that off. But I’ve told several people that if I have to move again, which I hope I don’t, I’ll do it the same way because it was pretty handy not having to load and unload.
Reviewed Dec. 27, 2017
PODS is very convenient and affordable. Because of the time frame of our move, I didn't want to rent a storage unit to where I had to unload everything then load it back up and move a few times. I wanted to put our stuff in the storage pod container and then have it done one time. I talked to somebody from PODS over the phone and he gave me a lot of information. Everything went fine and was good.
I requested for PODS' biggest container and it looked brand new when it arrived. When they described the size of the container, it says on the website that the biggest is 8x8x16 which fits a three-room house. The house I moved out of was a three-bedroom house and the container would not have fit my full house if I hadn't gotten rid of quite a few large items like my washer, dryer, couch, and a few bedroom items. We got rid of a lot of stuff but we still got the pod unit to a 100% full. So, they should be more specific on the size of house that the container would fit. Other than that, the drivers were all very nice and great. They took care of the container and gave me full information. And today, I called to make sure that the charges for the second month were taken off, which they were and it's great. I was done with the container within a month's time since I had a five-day grace period when I moved to a different state.
Reviewed Dec. 27, 2017
We had sold our house and we were moving to an apartment temporarily. We didn’t want to move twice, like move to a storage and then move out of a storage. So, I searched for PODS online. Their site was user-friendly and we got the largest container size. It was the right size for us and it was very clean and sturdy. And the driver called me to let me know they were on their way. It was a good experience overall.
Reviewed Dec. 27, 2017
I hired PODS for storage since I’ve used them before. My daughter booked the 16-foot pod online and it was clean. Plus their drivers were very, very nice. If I need the service again I'll be sure to call them.
Reviewed Dec. 26, 2017
We rented a pod from PODS when we were in a process of moving and they delivered it. There were similar services available but PODS seemed like the most reasonably priced and they were able to do the drop-off and the pick-up according to our schedule. We filled it up over a few days, and they picked it up and took it to a new location for us. And then, after we emptied the pod, they came and picked it up. The drivers were great. The folks that dropped the pod off did a great job and the lady who brought it to our new place and the person who eventually picked it up did a good job as well.
We were moving about 36,000 pounds of stuff and it was a local move for about 60 miles. We also hired an actual moving company to come and move our stuff. But we had to surrender possession of the house we sold at the closing. That type of move can’t be accomplished the first half of the day. And so, what we needed to do was we needed to get the pod, fill it up with things that we knew that we were going to need in between when the moving company would come and get the rest of our stuff and when they would deliver it to the new house. But there was only one issue that I thought they should address.
PODS told us that they could pick the pod up after it was filled up and then they could deliver it to the new residence on the same day. When we told the folks at PODS what we were planning to do and that we needed an eight by eight by sixteen pods and when the driver dropped it at our house, they said, “What you need to do is you need to make sure you pack this and fill it up and make sure it’s packed tight. So that when we’re transporting it, you don’t have shifting of things that are inside.” We did exactly as we were instructed and filled that pod up. We had it for a week and a half before our movers came to get the rest of our stuff. During that time period, I could take my time filling that pod up. I packed it tight and packed it with some things that were fairly heavy. And at no time was I ever told that there was any weight limit on the pod.
We were going to have it picked up on the day of the closing and the day before the pod was scheduled to be picked up, we had it pretty much filled up and the only thing that we were going to have left that day on our property was that filled up pod. I called PODS just to confirm that they were coming the next morning and they were going to drop it at the new house on the same day. The representative at PODS that I talked to said, “Make sure that the total weight doesn’t exceed 4,400 pounds. The pod itself weighs 2,000 pounds, and the total weight can’t exceed 4,400 pounds." I said, “Whoa, that means I can only put 2,400 pounds in this. I can put 2,400 pounds in the bed of my pickup truck."
I said that would be a problem because if they come and this thing weighs over 4,400 pounds, then I’m not going to have any way to unload these stuff because my movers have already picked up everything else and the movers are not going to be here that day. I said, “I’m going to need for you to reschedule to come and pick this up the same day that my movers were going to be here. So if I do have to unload something out of this pod, the movers can take it in the truck that they’re loading with our other stuff.” That required the PODS people to come while my movers were there with two 36 foot trucks so my movers had to move the trucks out so the PODS people could get in there to get the pod. But when the PODS person came to get the pod, they never weighed it. They just picked it up and took it, and I’m guaranteeing you that pod weighed 10,000 pounds.
When I asked them about why didn’t they tell me that there was a weight limit, their answer was, “Well, we run into these issues so seldom. We’re not required to tell you that.” Then we went online to look if there was anything about a weight limit. And online, the PODS website said that the weight limit is 7,200 pounds. So, it was totally inconsistent with what the person on the phone told me. I was not sure 7,200 pounds would have been adequate for what I actually had in the pod. I just think that they needed to have it very clear if there was a weight limit.
This was all corporate stuff and there was a disconnect. My concern was that if the drivers picked up an overloaded pod, because nobody ever told them or nobody ever told the people who are renting the pod that you could overload it, and they had an accident, I’m afraid those drivers would be counted as responsible by PODS. That’s not fair because it doesn’t even seem like the drivers were even concerned about the weight limit. Also, if there's a weight limit, how in the heck is the consumer supposed to know if they reached their weight limit? But overall, all of my contacts with PODS were professional and they were efficient with what they did. They were careful, they put the pod right where I asked them to put it and they picked it up when I told them to come and get it.
Reviewed Dec. 26, 2017
PODS is an excellent service. I used one of their small containers for storage while I was having some work done in my house. I booked it online and then someone called me to finish it up. The representative was professional. The pod was adequate and in good shape. I wasn't there when they picked it up, but I was there when they dropped it off and everything was done according to specs. I also had used PODS a couple of years ago. And everything has always gone fine when I've worked with PODS. I've always been pleased with their service.
Reviewed Dec. 26, 2017
I got PODS by recommendation of previous consumers. I booked it online originally and then I had to make multiple changes and I did those by phone. The representatives were alright except they gave me incorrect information on how to pay which I later found out was incorrect. They told me it had to be paid by credit card and that was the only way and when I went and looked, otherwise, that was untrue. I could have paid by check because I didn’t want to give my my credit card.
But all of the drivers and delivery people were excellent. They couldn’t have been nicer. There were no directions on the pod on how to lock it and it ended up that it really wasn’t locked until the person came to pick it up and showed me how to do that. I suggest they put a sticker on the pod over the lock piece to tell the consumer.
Reviewed Dec. 26, 2017
My basement was flooded by the hurricane. It's a furnished basement and we had a bunch of furniture moved outside so the repair work could be done. But we needed to get them out of the weather so I got PODS for storage. The agent took a while to answer when I booked over the phone but other than that, everything was good and he was friendly. I got the smallest container and the size was more than enough. It was clean and the sturdiness was good. When the container was dropped off, we had so much crap in the driveway but the driver was really good about trying to weave in and out to get the container where we needed it. All in all, PODS is a good service and a good value for the dollar. It was cheaper doing it that way than hiring a moving and storage company to come pick up the stuff, take it to a storage unit and then have it brought back. I'd recommend PODS, especially if you have some temporary storage needs.
Reviewed Dec. 26, 2017
We've used PODS years ago. When had the pods, we picked them up ready for the month and so we didn't have any issues. So when we decided to use move again, we used them again. We booked with PODS online but we also spoke with a representative because we had to change the dates from the day we originally had to be delivered back to the new place. The rep was good and got the job done. They did exactly what we asked them and it was a good experience. We had a 16-foot and a 7-foot sized containers and I had them store some stuff for five months. The drivers were very kind, nice and helpful. They picked it up from the old house and they dropped them off in the new place, exactly the way it was planned.
The only complaint that I have is that there’s no reimbursement and prorate rates. We had our PODS delivered on the 31st and they charged me for the whole month for both pods and also for the delivery of the pods. They said it was in the contract but we never bothered reading that portion of it. Otherwise, we’ve never gone with them because it's ridiculous to pay for a whole month when we had the thing dropped off two days into the month. I paid $500 for two days and $186 for delivery so that was a lot of money for a delivery. I will not recommend them even though we had a good storage experience. Everything was running so smooth but they ruined it at the end.
Reviewed Dec. 25, 2017
I had a two-month delay between filling my house and getting into the new one as it was still under construction. I booked a 16-foot container online and booking was flawless. I also dealt with their reps on the phone and they were always very professional. PODS delivered the pod and I filled it up. The container was clean, sturdy and the drawer worked fine. I like the option that they have a light ceiling so I could see things and that was helpful. Then they took the pod away, brought it back and picked it up when it was empty. I also requested some blankets.
Online, I looked up at how to load the pod and how to put the criss-cross ropes in. We did not do the criss-cross because the people that packed did it so tight. But my things shifted. I had a heck of a time getting the door open after it was delivered. I ended up cutting and opening the boxes, taking things out, pulling the remaining part of the box out and eventually worked my way up so that the door could get open. Still, it all worked out very well and I would recommend PODS. They were efficient and my belongings were safe.
Reviewed Dec. 25, 2017
PODS was very competitive in their pricing and the more I push them, the lower it became. So, they were willing to negotiate. I needed them to take some stuff from Long Island to Virginia. I booked one container and I did on the phone. The person who got everything set up for me was fantastic. And everything was on time and the amount they promised was what I ended up paying.
PODS' customer service level was great, but there’s one thing they need to change though. They need to give the customer what time and what date the pod is going to be delivered on the receiving end. I had the pod to be delivered to a storage warehouse. They told me they would get there at seven AM. I made it clear to them that the warehouse didn’t open until nine. And they said if the drivers were there early and they couldn’t get in, then they were going to send and drive it back, and bill me. But I said, “You’re going to get there at nine o’clock like I asked you to.” And they did but they should give me some sense of when I could expect them. They really need to be a little bit more flexible in letting the customer select the time as opposed to the customer being dictated to.
The drivers were terrific. They dropped the pod off in my driveway in such a way that was very close to the garage and it could be easier for me. And it was in a spot that I specifically wanted to get on. It was fantastic and there was no property damage. On the other end in Virginia, the gentleman dropped it exactly where I needed in the storage warehouse. I'd tell my friends to use PODS but push them on the price and they will end up dropping it.
Reviewed Dec. 25, 2017
My daughter and son-in-law used PODS and I've heard good things about them. And so, I like them. We didn't use them last time we moved, but we thought we'd use them this time and we were very well satisfied. We had a pod delivered to one house and a week later, we had them delivered to another house. I booked the 16-foot container over the phone and my interaction with their rep was perfect. He told me everything I need to know and the cost. And then, he sent me an email with all the details that they have in writing.
The driver, when he brought the container to the first house, was very professional. He protected the lawn and everything went perfectly. The container was clean but we had a miscommunication on our pads but that was okay. My son-in-law had a bunch of pads and the driver had some pads too so it came out fine. We had to reschedule one time for the delivery on the new house, but that was not their fault. Still, they took care of it. Plus, they did a good job packing everything.
Reviewed Dec. 25, 2017
I used PODS to move from one home to another home. It was cheaper and it offered me to have it longer than other companies. I got the biggest container and it was clean and durable. We had a big rainstorm come here and it didn’t leak. Also the representative of PODS was very friendly. We even actually got off topic that we started talking about personal things.
The driver was really nice. He told us the whole process of it picking it up and before he drove away he said, “Thank you and have a good day.” They described the process to me as the dropping off and then what I needed to do as far as putting stuff in it. They told me I needed to provide the lot for the pod to be dropped off and picked up which I did. And then they told me when they would come and pick it up.
Reviewed Dec. 25, 2017
I’m in custom home building and I’ve used PODS before with our customers. We had two 10x20 pods that were brought to our house we moved out of and then we built a new house and had the pods brought back out. They were perfect for what we were doing. One of them looked like it was brand-new and one was like it had been around a little while, but they had plenty of hooks for me to tie everything down and keep them from falling over.
We booked the pods online because it’s just too long of a drawn-out process to do it over the phone. It is a lot easier to do it online but the website got a few glitches in it. The last time I had my pods, PODS had them in storage and I was trying to get them delivered back out to my new address but the website wouldn’t let me reschedule. I ended up having to call and wait around 40 minutes on the phone and straightened out. I’ve told PODS about it but I didn’t know what they did about it.
I dealt with about four different drivers through the whole process and three out of four were perfect. The guy that dropped off the containers did really good but the guy that picked them up was a little sloppy. He ran through my yard and messed it up a little bit. He was trying to stay on the driveway but he kind of ran off and made a rut. He might have been new and acted like he was a little inexperienced. They also needed to start checking for hydraulic leaks because they leaked a little hydraulic fluid on my driveway which I pressure-washed immediately. But all in all, I was very happy with what happened. It’s an easy way to move and I didn't have to handle things twice. I liked it.
Reviewed Dec. 24, 2017
I started booking PODS' moving and storage services online but I ended up having to speak to a rep. I had trouble getting a hold of them at first. It was after the hurricane hit, so I took a dare to be able to make sure that the order was going to go through and they were great. I got the 16-foot container. It definitely met our needs and I would tell others to check PODS out. But the online experience could use some improvement. They wanted to make sure that everything was done right, and a lot of times it’s better to interact to a human. But it was a good experience. I had family members that had used PODS who turned out to be not just having a great price, but it was also super easy to get set-up. Everything was there on-time and everything was gone when it’s supposed to be. I’ll do it again.
Reviewed Dec. 24, 2017
I live in Nevada and I moved from Washington State. I had a 30-foot RV storage from the house before I left and I needed to get storage and moving services for the stuff I had in there. I did a lot of research on both PODS and U-Pak, and between the two, I saw a lot of negative references to PODS. I also saw a lot of people talking about the price discrepancy saying that PODS was expensive, and from what I could tell, PODS didn’t seem to have the length of the container that I thought I'd need. So judging from the reviews, I went with U-Pak. I got on to their online website, reserved two of their containers, got a confirmation number and paid in advance with a credit card. Then I set up my airfare to Nevada as well as my rental car.
When I got to Washing State two days before U-Pak was supposed to deliver the container, I called to confirm and the lady that I spoke to said that they didn't have any containers for me. I told her I already had a confirmation from their website and she said that that didn't matter. It was high moving season and even if they had containers for me, they didn't have trucks to move them. I told her I didn't care about what their issue was. I flew out there from Nevada and I needed the containers there. She she couldn't just make them appear and that was unfortunate. We went back and forth for awhile and she started getting snippier. She said there was nothing they could do and that their website wasn't foolproof. I told her they needed to fall back and make sure that it was perfect because this wasn't anything that I took lightly. Then she hung up on me.
So, two days before I was expected to move, I called up PODS. They couldn't magically make containers appear out of their butts either, but they got them and they set it up. The guy I spoke to was really polite and very professional. He said they couldn't get a container out there to me the day after I called them but they could on the following day or the day after. He also said that they would try to get it there early. I told them the size was a problem, too, and he said they had a 15-foot that’ll probably do it depending on how much stuff I had. My 30-foot RV storage was loosely packed and about three quarters way full, so I ordered the container.
On the day they of the move, I waited out there for the entire day because I didn’t know what was going to show up. They said they would come anywhere between 7:00 am until 4:00, then their guy didn’t show up until 6:00. But he called me and said there was traffic and apparently, the container was being transported back to Nevada and he wasn’t familiar with Spokane. The storage area was in a really tricky spot and he apologized. He was the nicest guy ever and he got everything set up for me. He made sure everything was okay and I couldn’t ask for a better customer service individual. He was good at what he did.
I started packing all the stuff that night and got it done. I got everything into the container pretty tightly packed. Then PODS came in and picked it up on Saturday morning, which was a concern for the people at the storage because there were RVs moving through there. But we cleared it all up with the owner of the storage, so everything worked out good. I also ended up running an 8-foot U-Haul that took some remaining additional stuff and it got taken here to Nevada. I stored it for a month because I was renovating the house here and they brought and dropped it off.
PODS had perfect customer service and I couldn’t complain. And their pod was less than half the cost of a U-Pak container. I was on Facebook and there was a U-Pak advertisement on there, so I went and wrote one hell of a write up with an opening sentence saying do not use this company and do not walk away, run. Somebody from U-Pak came in there, said they were sorry I had a poor experience, and that they were glad that their competitor was able to take care of me. What a great promotional ad for PODS on their own ad.
Reviewed Dec. 24, 2017
PODS built a name. I got a pod for storage from them when I was redoing the house. The young man who delivered the pod was very helpful and really excellent. I had a 12-foot pod and it was what I wanted. It served the purpose. I had it for a month and I sent it back. I'm very satisfied with PODS and I'd recommend them. And although it was expensive, I had a good experience.
Reviewed Dec. 24, 2017
We used PODS two years ago and we were very pleased. We were also fortunate that we had a friend who had worked for a moving company so he was able to help us load and pack up our pod, and that was probably what made the biggest difference as far as getting our things in one piece. We like having to load the pod ourselves and I think it was probably less expensive for that route. The rep on the phone when we were booking the pod was excellent and I was very impressed with him. He seemed to really care and gave me suggestions on what to do and gave us pointers on where would be best to place the container. He sounded so sincere and very helpful. He offered his number to contact him directly if there’s any problem. The drivers were all very good and we enjoy watching them do their job and to see how one person can do all that. It's a good way to go.
Reviewed Dec. 24, 2017
I recommend PODS. We had them before and we’re very happy with the way the guys handled the stuff. How they put it back on the bed of the truck and try to very minimum movement. They’re all nice guys and they’ll try to do a good job. Experience was good except one time my credit card had a new number and when something didn’t go through I told the person at PODS my credit card number had changed. The person took it down but he didn't change it. I got this notification that the payment wasn’t accepted and there was a minimal charge. I talked to a supervisor, and she was very good and she said that shouldn’t happened and made it go through. Recently we moved from Florida to Pennsylvania and we stored a little bit for a little period of time. As compared to the very first year we used pods when we moved to Florida, these pods were all updated. I had a rubberized floor instead of the plywood, which was much better and the hooks were good.
Reviewed Dec. 23, 2017
I set up service with PODS online for a 16-foot container and their website is easy to navigate. I spoke to some folks on the telephone as well and they were great, like family. PODS has a very competitive price and is a convenient moving service to use. They were able to pick up my household goods, move them to the location where I was relocating, and then store them until I was ready to move in to my new place. Also, they offer connections with local movers to load and unload the containers so I didn't have to figure that out myself. The drivers were terrific and a few minutes early on all four times, because I had pick up and delivery twice on each end of my move. If I were to move again, I would absolutely use PODS. It's a terrific service and others should use them, too.
Reviewed Dec. 23, 2017
I did some price check and PODS was the right choice for our move. We booked over the phone and their rep was fantastic. She told me everything I needed to know. The unit was brand new and we were the first ones to use it. It was in an excellent shape. The driver called before he came and told us about the locks and make sure we locked it and make sure we had the key. He was excellent.
Reviewed Dec. 23, 2017
I had two pods delivered and then stored for a little while and then we delivered to another house. The containers were clean. I booked them on the phone. PODS' website was a little confusing to me and I work on computers a lot so it’s not that I’m not techie. But their reps were very professional and helpful. The first carrier driver was very professional, too. He did everything by the book. I was very pleased. I did one pod and then I did another few weeks later. I would use them again.
Reviewed Dec. 23, 2017
We sold our house and so we had to get out. We put everything in the pods and stored it in PODS' warehouse till we had the new house built. Then they brought them over here and we moved in. The biggest thing was that there wouldn’t be multiple handling of my household stuff. I put them in a pod and I put a lock on it. When I got it back, I took my lock off and nothing had been touched. Also, their website was very good. There was a couple of occasions where I had to use the chat function and that was excellent. The one that helped me with scheduling the delivery of the pods to the house we’re moving out of was very helpful, and the one that helped me reschedule bringing the pods over to the new house was helpful as well.
We got two 16-footers and they were very nice. One of my concerns was leaking, and the pods got their test because we had some big rain showers while we were loading things up and they stayed dry. The drivers were very conscientious. They scheduled the delivery of the two back to back so there wasn’t any delay. They made sure they positioned down the driveway so that the doors would open properly, not one interfering with the other. It was the same thing when they brought them over because at the house we moved out of, the driveway was wide enough to put the two pods side by side. But the new house, they had to be put end to end. So they went to great lengths. They had to drive a little bit on the newly-sided lawn and so they used their maps so that they wouldn’t disturb the grass too much. They’re very good. I had never done a move like this before where I was handling everything, and PODS was really great.
Reviewed Dec. 23, 2017
PODS had the size and the price that we needed when we were moving across the country. It was perfect. I booked online and then got the stuff through phone. The first rep that I talked to seemed not to know what he was doing. But once we got set up in the system, everything went really well and we had a guy who knew everything. I really like the way they called, and they let me know what was going on and everything went according to plan. PODS would be the way to move. We’d do it again if we had to.
Reviewed Dec. 22, 2017
I got PODS because of the convenience of being able to load it myself. I don’t like the way other people load and destroy stuff. So I want to be picky and take care of my own equipment and my own furniture. When you rent a rental truck you got to get it done in one day -- load it, drive it, unload it but with PODS we have more time and their price is better than the moving companies.
I had a storage pod for about four years and before that I’ve used their service different ways. We had moved from North Carolina to Alabama and had them just do the whole thing. And then I had some stuff in storage since I’ve used all of it. I booked through phone and online. Their website is good but I think there’s a little bit of lag. Sometimes you need just a little more clarification on things. You’re not quite able to get exactly what you wanted if it’s not just the standard. More communication is needed just to verify things and it’s a little hard to get through.
But once I get the representative they’re great. Sometimes it’s just getting to somebody that is frustrating. Recently I got the larger pod -- the 16 foot one and it was very sturdy. But I was a little disappointed with the one that was in storage for four years. What it reminded me of was that there’s just a fire somewhere and that we have to settle in. And so I’m not quite sure what happened but I was a little disappointed from that aspect. The smoky stuff was on the inside, on my stuff and I’ve had to clean them off. I’ve had to throw away some pillows and fabrics that was not covered. If I had it in a box or bag it’s fine. So I just took care of it and cleaned up and then moved on. But otherwise I’ve never had any complaints.
The drivers were great every time. They just seemed to be very personable, helpful, and just really conscientious. PODS is a great, great opportunity to get your stuff moved and it is a good company. I think they do things well. There’s always more things for improvement at every company but in general I would recommend them to anybody and I have. It's a good way to go and it’s convenient. It’s good price for what you’re getting.
Reviewed Dec. 22, 2017
PODS has been a wonderful experience. I've had storage units with them for several years and we just moved to a new place, so I had the first of the pods sent over. They got a good reputation and the prices were decent. The pods themselves were very sturdy. I looked at U-Haul’s stuff and it looked crampy. PODS has these little boxes they call them and I like the idea that I wasn’t on the clock having to rush to load or unload it. Drop it off or fill it in when you get the energy and time. Once it's time, they come pick it up and then you reverse the process on the other end.
I use their chat function on their website. To me that’s about the same as on the phone. I wouldn’t have to do it by myself. I called in, I tell them what I want, the rep says, “Okay.” They set it up for me. The drivers are professional, too. They know their stuff and handle the equipment very well. They didn’t run the stuff into the house. They dropped it right where I told them to drop it. They showed up when they were supposed to, did their job, and left.
They've got a very slick operation and they’ve got is all over the country. We've used them in Virginia, in Wisconsin, and I've got a storage unit in Michigan. I'm getting ready to transfer into a pod in that way. With a pod, you go to wherever you're going. When you're ready for it, you call them up or go online and say I would like it delivered. Give them about 10 days and say, "I like it delivered on Tuesday, the 4th" and they’ll say okay. You got a four-hour window, too. They’ll ask if you want it facing in or out or any placement thing they need to know about where to put your stuff. Also, if you want to leave it there for a week or if you want to have a moving crew waiting there when they arrive, it's not a problem.
I'll also always move now in the winter. It's half the price of what you pay in the summer. If you ever have to move and use PODS, get them from November to February if possible. You get a much better deal because nobody wants to move their stuff in the middle of the cold. Everybody moves over the summer, so higher demand, higher price. I got it literally for about half what I've been quoted for moving it one summer.
One of the things I liked is the units themselves are actually stored inside a warehouse, climate controlled and on three-storey-high steel frames. They slide them into place and away it goes. It's not like you put your stuff in a shipping container and it sits out on somebody’s back lot. I would highly recommend PODS. Everything came out perfect with nothing broken or moldy, and no mouse or rat problems. I've never had such an easy move in my entire life. I will never do it any other way. I definitely let everybody know. I'm singing their praises left, right, and center.
Reviewed Dec. 22, 2017
We were remodeling some stuff in our house and had to move out some furniture. I booked a pod over the phone and the rep that I spoke to knew everything. We got the big container and the driver was terrific. He gave us his number so we could just call him directly. He picked it up and delivered it exactly when he said he would. He was awesome. PODS was professional and it was all good.
Reviewed Dec. 22, 2017
I like the concept of PODS and our move went well. The PODS agent was very helpful. He took care of the issues. We got the larger container and it was clean. Plus it was sturdy. Even the driver was fascinated on how they move that container in and out. When he first delivered it we didn't even know he's there. He happened to put it just in the right spot since my car was in the drive. I'm very happy with PODS and I would be pleased to recommend it to people.
Reviewed Dec. 22, 2017
We rented a 16-foot container from PODS and we're moving in from Dousman to Oconomowoc. Never did PODS before, but I don’t want to do movers. We ended up using PODS and the U-Haul truck because it was enough for big stuff. I booked online, and then I updated everything via my phone. But their website was a little dodgy. When I was trying to schedule the pick-up, I don't know if PODS were having downtime, but the website was hanging a lot, and I had to do it two or three times before that worked. But it was no big deal.
Also, it would be awesome if they had a bigger container. I did not want to do two because even though you get a little bit of a discount with two, now you got two giant things sitting in the driveway. The way we planned it is we had 15 days to load it, and then we moved on the 15th day, and then we have 15 days to unload it. But what really happened is we had 15 days to load it, we moved the one day, and then we emptied it all that same day. So, we didn't really need it that long. And I was not rushing. I had the pod filled within four days.
The guy who picked up the container was cool. We were watching him do it. He went really slow with his goods, because obviously, there's a whole bunch of stuff in there. He was definitely an experienced guy. In fact, I already recommended them. Someone I worked with just sold their house and are thinking about going through PODS. I told them it was a good idea.
Reviewed Dec. 21, 2017
PODS did a great job and we're very happy with our experience. We moved from one house to another and we used their moving services. Their price was good. And we got a pod that fits the driveway and it was all good. The drivers were really nice and very professional. I'd recommend PODS.
Reviewed Dec. 21, 2017
We purchased a new house and we rented the largest pod from PODS and had it moved from our house, where we put all our belongings then, and they stored it and they moved it to our new house. The biggest pod was the right one. We came very close in completely filling it up, which we squeezed every little square foot that we possibly could in there. It definitely provided the right amount of space and it was clean.
The representative I talked to on the phone during booking was very detailed in gathering my information, was very upfront with all the information and data that I needed, and made it very easy. The drivers came in, they gave us a date and time which they met those specifications, and there weren’t any delays or coming very early. It was a really simple process to which it was completed. I was really pleased. There’s definitely a need for this type of service.
Reviewed Dec. 21, 2017
I needed a container for home personal use to store my furniture and belongings while I did construction in my house. I've seen PODS before in my development because others used their containers that said PODS.com. I read up on them and found that they were going to deliver door-to-door. That's the most convenient thing for me so I chose to use their services. When I called customer service on how to have an appointment, purchase and have delivered a pod, the explanation was I had to speak to someone first and give all my financial information, then I got to go to their website and do all my transactions through it. I know everything is on the web today but I'm more of a people person. As a consumer, I feel more comfortable with a person than always going through a website and being a little bit hesitant of pushing the wrong button on a computer screen.
But their website was self-explanatory on things except on how to get the pod removed from my house. I had to call up customer service and have them explain to me a little bit more in detail. Their scheduling calendar did not make any logical sense for the day that I needed it scheduled. They were only two miles away but they told me that they only had one driver and the pickup had to be scheduled four days away. But they compensated me for my frustration. They were very understanding that their website did not have the convenience of the next day or the following day to be picked up when my scheduling of financial will be over the limit.
They jumped through hoops to make me happy and the agent who helped me out was very sweet. She even sent me a text message saying that the account has been reimbursed, that I wouldn't get another bill for the inconvenience, and to text her back if I had any further questions. That was great interaction instead of getting a bill after I did my thing and I finding out that they charged me.
When the pod was delivered, the driver called ahead of time that he was about half an hour away. He brought it into the driveway as if he was maneuvering a drone. It was a work of art the way he did the whole thing. The container that I got was almost the size of a full driveway and it was more than enough for my needs. If it was a little bit bigger, I could have camped out in it.
The pod was also immaculately clean when I got it. It kept all my belongings protected, there was no moisture and in the end, and there was no damage. But it heat up inside there and that was understandable since it was very hot outside. Then, when the other guy came in to take the pod off my driveway, he did it without damaging anything. This guy knew exactly how to use their equipment and it was like a beautiful ballet the way he lifted up the pod and put it back on the truck. His politeness, too, was phenomenal. Overall, the people that represent 2-10, from their drivers to the person that spoke to me that was affiliated with their location in my area of Suffolk County, were outstanding.
Reviewed Dec. 21, 2017
We used PODS for storage here at the house. I booked online and it wasn't too bad at all. I wound up getting the 16-footer which was adequate and it served its purpose. It was easy to use and it was clean when I got it. The guy that brought it took off the truck, set it where I wanted it and he went on his way. It didn’t take very long to do it and it worked out real well.
Reviewed Dec. 21, 2017
We used PODS for storage while we were moving. They were the cheapest and it was really easy booking online. I just put in my dates and the 16-foot container was dropped off when I wanted it to be. It looked like a big warehouse container. The doors were easy to open and close. It had areas that you could hook bungees and tie stuff down on the inside. It was very sturdy and as long as you stack it correctly, then everything will be safe. We had a lot of fragile stuff and we didn't have one broken item there. So if you take care of putting it in there, they will take care of not dumping it over and breaking it. We had a very good experience.
Reviewed Dec. 20, 2017
PODS advertise well. We knew about them and got them when we moved. The container we got was in good shape and clean, and our belongings inside were fine. The driver who picked up the pod was very straightforward. He was ex-military so he handled himself well and was very personable as well. He did a good job and made sure he didn’t tear up my yard while he explained to me because I wanted the pod a little bit further in a particular direction and he said he could do that but something might happen, so I was glad we didn’t do what I wanted him to do.
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