PODS Reviews

I used the largest pod since we moved from a three-bedroom house. But we didn't take any living room or dining room furniture. We took one bedroom and two little cabinets, then we had boxes. They delivered a pod then we packed it and they transported it. PODS was very helpful and secure. They wouldn't even take my credit card. I had to be transferred over to an automated thing, then I had to use passwords every time I called them.

When I needed to move, PODS was the first place I went to. I used one of the large moving pods from New York to South Carolina. When the pod arrived, I was fine with it. But when I completed the move and was unloading it, I realized that some of the cross braces inside came unsecured. The nails that held it in place came out so they all shifted. Only a few of my things got a little bit damaged but I was surprised that the supports gave way. But I'd still recommend PODS to friends. I would provide the phone number for the person I worked with. Her name is Ivy and she's down in the Florida office. She was great.

We needed to move and we weren't sure where or when we were gonna move. My wife and I are middle-aged and the thought of trying to pack all of our stuff into a moving truck in a single day was something we couldn't physically or mentally handle. I had seen a commercial for PODS, where they would drop off a container at your house and you could pack it at your leisure. Since it was a local move across town, I figured it would be the way to go. I got on their website and we saw the prices were affordable and we could take our time packing it right. That's the route we went and it worked beautifully.

I liked PODS' price. Also, the website was very user-friendly. The container was clean, the right size, and easily accessible. When PODS picked it up and delivered it to our new location a week later, everything was in the same place it was when it left our driveway of our old home. They delivered it to our old home the date and time that they said they would be there. They picked it up from our old home the date and time that we had arranged. And they delivered it to our new location the date and time that I had arranged online after we moved in. It was amazing how they maneuvered their vehicle with the container on the back of it. It's 16 foot. And we live in neighborhoods. Everything was done perfectly. I have recommended them to several other people that I have talked to, that if they need just for a remodel or storage purpose or they're moving, I highly recommend PODS.

We had a great experience with PODS. The delivery and pickup were perfect. I did it online and when it got complicated because we had to store some things on the east coast while we were still on the west coast, I got on the phone with them. They were super helpful on the phone and made it very simple. They knew exactly what we needed and how to make it happen. Everything was excellent but I was little shocked at how much it was gonna cost to get us over here. The service is ridiculously expensive. They were saying there was a 20% discount but it cost over $20,000 to get our stuff from the west coast to the east coast then it costs $300 per pod per month for storage, and we had three pods. But they were willing to do everything staggered, which was super helpful. At the beginning, we only needed one then we needed two. We didn't have to pay for all of them until we started using them.

I've used PODS for a couple of different moves. I wanted an alternative to traditional moving companies because I had horrible experience with that type of a move and I heard about the concept of PODS and then called and booked it. The first time I used them was when I moved from New York down to Florida. It was a 2021 pick-up and 2022 delivery. Then, I just used them moving back to New York from Florida.

I needed temporary storage and moving. I got the smallest size pod and it was in fine condition. Go ahead and do it if it suits the need.

The person who scheduled the pickup and drop-off was easy to communicate with and easy to reach back when I had questions. The drivers each contacted us before pickup and before drop-off. They came right at the time when they said they were going to. They worked around whatever you would say and situations on the driveway. They were very easy to work with.

I used them for a move out of state and they did storage. I booked the PODS online and then they helped me over the phone with some issues. We went over the issues and got them solved. It was pretty easy. We got the largest container size and we got everything in there that we needed. It was clean and it was easy to get in and out of. Also, the drivers were great and everything was on the spot with the billing. I only had one broken item and that was a very thin vase and that's fine. I would use them again.

I needed pods for a couple of months because I had flood damage in my house. I got two smaller pods and they were excellent. They're clean, they don't leak, and your personal items will not get damaged in them. Also, the delivery person was the same person that picked up and he was absolutely wonderful.

We needed temporary storage as we did a renovation and the first company that came to mind was PODS! We did explore competitors but the experience with PODS over the phone and online was well received. Over the phone the PODS staff member used Google Maps to ensure that our selected POD would fit and where on the driveway it would fit. Delivery day and pick-up were easy. Our POD was clean and easy to use!

Wonderful experience using a pod. It arrived with notification on schedule. Work was completed quicker having all the furniture removed. Pick was on done on an earlier date with no problem. Very professional. The only bad thing is that I had to pay for a 30 day rental and only used for 7 days. Otherwise everything went smooth.

My experience with PODS was excellent. They were very professional and courteous. The process was very easy. Once I had it set up, their website was great to track where things were and to make changes. It all went very smoothly.

I've seen other companies, like MYBOX, but when I was looking to get a rental, PODS was the first one that popped into my head. Their price didn't seem egregious. It was a great value, and I didn't even have to shop around. It was super easy to go online and book as well. The platform was very user-friendly, and I had no issues at all. It was very clear and concise and I got a follow-up phone call or email to confirm the time and date of the drop-off. It might have taken me all of 5 to 10 minutes from start to finish.

I moved from one end of the state to the other. Mileage-wise, it was about 700 miles, and all the delivery people and the drivers were super exceptionally cool people. I was really impressed with their customer service all the way around. All in all, my experience with PODS was excellent from start to finish. I would use them again in a minute.

My experience with Pods was amazing, everything went just as I was told from pickup to delivery. I am one very satisfied customer!!! I would recommend this company to anyone planning to make a move whether it is a short or long distance.

PODS arrived as scheduled. Contact with individual doing transport of the pod was accurate on arrival time. Had to contact pods several times. There was issues as far as billing which I was charged for as to something that wasn't in my control but pods issue... Wasn't too happy with being charged for something that was out of my control.

We have used PODS for two moves now. Once for a move a couple hours away and another for a move 700 miles away. In both instances, PODS made the move smooth and our stuff arrived in great condition. I highly recommend PODS whether you are just making space for some renovations or moving across the country.

I used PODS for my international move (Canada to the US). It was a great value for the money, and the customer support for my questions was fantastic. The only minor issue is that the online portal did not have any useful info for international moves, so I had to rely on calling frequently to confirm details. Example: I changed moving dates and would still get confirmation emails that a truck was coming; this is an issue with their system on international moves.

Great experience from my first phone call to drop off at my new location there is nothing that could have gone any better. On top of that the cost is better than moving companies and I knew where my belongings were all the time. I will definitely use them again.

The whole experience was mostly good. The pricing and charges was another thing. My 30 day ended on Sunday and they try to charge me an extra month because they would need to pick it up on Monday. The charges are not clear, at the end I figured out that there was a charge for dropping off the POD, a charge for the time left at our place and then a charge to pick it up. As if you had the option not to have them pick it up.

Our experience moving & storing our belongings was perfect. PODS is the only way to move and the best way. Thank you PODS. We are recommending our brother and sister in law Billy & Carol **. They will be using you soon. Thank you. They live in Marlboro NY and moving to N. Carolina.

in the process of moving, PODS really made things much much easier. I took out a lot of household furniture and other things that made the house too crowded. They came exactly when they said they were going to come and brought it back exactly when I asked them to. It was a fantastic convenience and a great help in the moving process.

PODS was amazing. I used them twice with different size units. Pickups and drop offs were at the times I needed and days I needed. They were also able to place the pods in a construction area within 2 parking spots. Also, friendly and customer service was easy to understand and available.

Having the pod sitting in our driveway allowed us to pack a little bit each day and move it out as we had time. Saved us a lot of time and money with the professional movers for the big, difficult stuff. I also got to play a big real life game of Tetris. The drivers that moved the POD around were very experienced and did a great job maneuvering the very large loading vehicle. I was very impressed!

PODS guided me from start to finish. PODS offered help when no other company would! Customer service asked me what size pod I needed. I asked what are sizes do they have. They told me the sizes. I told them I don't think I need a large one. I chose the small container. They asked when I wanted the POD delivered. I told them the date. I asked how much it was going to cost me. I was told how much it would cost me for the large container.

The POD was used store everything in our garage so that we could get the floor coated. It proved to be the perfect solution for temporary storage. It could be positioned close to the garage on the driveway which made moving our garage contents very easy. It is possible to lock the container, but you will need to provide the lock. Delivery and Pick-up of the POD was done within the time indicated.

Our experience with Pods was smooth! Only 1 small hiccup with final pick up being delayed a day. I truly hope I never have to move again, but I will certainly recommend Pods to friends and family! And the discount for my veteran husband was a bonus. Thank you for helping make a very stressful time a little less stressful!

We contacted POD to move our household goods from Texas to Florida and once we agreed on dates we got ready for their arrival. The first POD (8x16) arrived on time and we started to fill it. We decided we did not need the second 8x16 and downsized to the 8x8 which was fine. It arrived and we loaded it. They arrived on time to pick up and delivered on time in Florida. We are very happy with the drivers and service. Thank you.

I Followed all of the packing instructions and strapped things down in sections and everything arrived just as I packed it. Each Pods driver was on time and there were no extra costs or hidden fees. It’s also fun to watch podzilla. All of the neighbors got a kick out of it too!

Although the Drop and Pick in Savannah was very timely, my experience with Drop and Pick from the Suwanee location was not timely when I needed the Pod deliveries or pickups. My understanding is there are not enough employees at that location. The delays cost me additional storage fees. The drivers were very courteous and professional when dropping and picking Units.

We were extremely pleased with our Pods experience.. Customer service was very thorough in setting Our expectations. Delivery was very timely, pick up of empty pod took longer than expected but that was the only slight negative we experienced. We moved from Connecticut to Florida and the pod Arrived when expected and in very good condition, we felt with the price and logistics this was by far our best option for a move. It worked out well for us to take the time we needed to load the pod (we rented the largest).

There was a pricing issue when I had to reschedule, but through my persistence it was resolved. The representative wanted to assess me an extra month rental even though the time period, ie number of days did not change.

I sold my house and moved to temporary accommodations for four months, when I found a new home 20 miles away PODS wouldn’t move my container, because they told me it was out of the service area…. I paid a premium in monthly storage compared to local storage in order to prevent me from moving twice. If I knew that I was restricted to certain areas I wouldn’t have used the service in the first place.

If I can give them 0 stars I would. I will never use PODS again. It's been a nightmare from start. I moved from Florida to Texas. Paid them for the first transactions to transport my stuff to texas. 5 days later they went into my account again and took the fees again. When I called to ask why was I being charged a second time they say oh it was a computer error so an error taking out an extra $714.00. No, I don't think so, mind you I already paid $2900 for the transporting and then the first $714. Ok my money go back into my account. I check my account again. Here it is. They took $224 out of my bank account.

My PODs experience was stressful and the service was very disappointing. They give you a 3 hour delivery “window” to plan around. They only estimate when they will deliver, giving themselves 3 hours of wiggle room. I needed 2 large pods delivered to my storage unit on July 1, 2024. I live out of state and booked a 2-night stay at a local hotel to take care of this matter. The manager at the storage facility reluctantly agreed to let me have the pods delivered to my storage unit on my promise that both pods would be removed that same day, as they would be blocking access to two other storage units. I paid PODs an extra $430.84 for this service. The two delivery “windows” were that morning. The first one was delivered around 8:30am and the second one was delivered around 10:30am.

We were very happy using PODS for both long term storage and shipping our household goods. The drivers were very prompt and made sure to place the PODs exactly where requested. There was no damage to any of our items. We also had easy access to our POD while it was in their warehouse. The only drawback was it took a while for them to schedule our drop off & pick up because they are so busy!

Horrible experience! Delivery was fine but when it was time to terminate my service, it was a mess. I wish I would have thoroughly done my research because terminating services has been the same for most of PODS customers. If you have money to give away, rent from PODS because they will purposely delay pickup just to charge you an additional month because as their policy states... they do NOT prorate and for whatever reason they can cancel or delay (yes, at their discretion) pick up and they can charge you that monthly fee plus pick-up charges.

PODS does the climate-controlled storage. Most of the reps were nice. But I faced some issues with getting different information from the various reps throughout my experience. It was around scheduling and getting my pod delivered to my final address. where we went back and forth. I ended up sorting it out. But I would get one version from somebody and told something else from someone else and I would call back. I got different versions of how to move my pod to the right place. That was the most hectic and chaotic part that PODS could improve upon. But the drivers for drop-off and pick-up were both great. They stuck to their windows.

PODS was great. I would do it again. I tried doing it online but I found it easier to call them. And I spoke to someone over the phone and it was much better that way. The rep was able to offer me better deals. And he gave me better pricing than I would have got if I was online. They were cheaper. And as far as the storage goes, it was convenient to have at a location right here where I am. Online, they have the little gimmick thing that I could tell them what they would take and it fits it in. But I went over it with him and he also agreed that I just needed the smallest one.

I ordered PODS right before a kitchen remodel. We had a water leak in our house and we were without a kitchen for two years. I was in a dispute with the insurance company who refused to give us enough money to do the repairs to the kitchen and the master bathroom. After waiting a year and a half, I decided to bite the bullet and get a pod here and keep things in the driveway so we could access things from the kitchen. PODS cost quite a bit but my things were safely stored. With all the rains that we had this last winter, nothing got wet. I had a large pod put in the driveway and the guys were so expert, both coming into the driveway and leaving. It was impressive. They came when they said they would and the fee to pick stuff up was reasonable. I would use them again. I had a very favorable experience and they were professional and did what they said.

I started the booking online and finished it on the phone. I requested for the smallest pod that they had and used it for transporting items from one end of the country to the other. We rented it for a few weeks to do that. Their drivers are some of the friendliest people. They were very happy to do their job and they were very helpful. They called before they got here and let us know they were on their way.

I was contacting different moving companies and the prices were outrageous. My Mom had a friend that moved and used PODS so my Mom suggested me calling PODS. I did, and the customer service rep was so professional, answered all my questions. They delivered everything they promised at an affordable price. I moved from Florida to Rhode Island. None of my items were damaged. They picked up when they say they would and they delivered when they say they would. Reliable, trustworthy company.

I got the largest container that they have and the quality was good. I used their services to store some furniture. Everything was good. But PODS charges you for the lot. They should provide a lot for that with the amount that they got. Regardless of the size of the container, they should give the lot for free. Also, they need to get bigger containers.

I called the PODS number and told them what I needed, and the gal that answered the phone was very helpful and got it all set up for me. She was willing to help no matter what. My move wasn't gonna just be a pickup here and drop-off there. I had to store it, and I had certain days, and she worked with me fabulously. I had received a couple of estimates from all-service moving companies who would come in and pack everything up for me and move it, so I was shocked at that amount of price that they were giving me. It was like $3,500 and it was awful. So, I was very happy with the pricing that I got from PODS. That's why my kids said, “No, mom. Just go with PODS. We can help you move.”

This was a total debacle from the first day. I ordered a pod and had it delivered; tried to set up a day for them to pick it up but they didn’t have days available to come move it to the new house. We called them multiple times to try and find a resolution. They simply did not have enough drivers to do the job they set out to do. Our things arrived at our new house 2 1/2 weeks after we closed, meaning our stuff sat on someone else’s property for a long period of time. Because of the delay in picking up the pod, we were forced to pay a second month's rent for the pod. This is an absolutely terrible business experience and I would not recommend this company to anyone.

It was easy with PODS and the price was good. I had a pod put in my driveway. I was doing some remodeling and it held my belongings until I was done with it. Then, I left one of my most prized possessions inside and luckily, the driver went and checked. He found it for me and he was awesome and went above and beyond. I had a very great experience with PODS and I would recommend them.

Terrible experience!!! Hidden fees and messed up booking software! To add to this what was quoted to me was $615 and I’m now paying $1,300 due to hidden and not clearly disclosed fees. Also I booked and confirmed POD return for July 12 as I do not want to pay for another rental month (which is July 14) and the day before the pick up, the date changed to 22 July and no one in customer service can assist me! Now I have to block my credit card so I don’t get charged another $615 on the 14th. Moving is already hectic and stressful and PODS just made it intensely worse. Never again!

Pods was the perfect solution for our overseas move. We needed to start packing our home without renting an offsite storage service. Pods dropped right on our driveway and we were able to start packing and labeling our home items. As soon as the overseas container was dropped off, we had an excellent system of transferring the items from the house, to Pods, to the container. I hope one day Pods does overseas transport because the one we had to use was horrible. Thank you for making our Big move easy.

I had a military family member needing help moving his stuff across country, so I called PODS. I talked to the technical support, Drew, then the one in sales and billing, Ken. They were both great and very helpful. They were very nice to deal with and what they said was exactly what happened. Everything was explained perfectly and the process was easy. The pod went all the way from Ohio to Seattle, Washington and once they took it away, they shipped it in a couple days. And it was there a week later. I highly recommended PODS and I would use them again in a instant. It's the best way to move. You touch your own stuff, you pack it in there, then they come and get it.

I ordered a pod because of my situation and I regret everything about it! They didn’t honor their contract price, they disregarded my coupon that I had presented and after charging me $901 for 48 total days of storage with 2 pick ups and 2 deliveries. I tried to use the 25% off but the CSR stated he had a better deal —- after all was said and done. With their “regular price” the total would have come out to $814.00 for the two months — with the coupon price it would have been $610 and change…. I am not asking for all my money I’m asking to honor the deal — they refused and closed my case… Do NoT trust or use this company unless you have a lot of money and just don’t care where it goes… would have been cheaper to hire 2 movers and a storage unit!

We moved a shipload of household furniture from Arizona to Boston and I needed to store the furniture for four months. A friend of mine told me that if I was gonna move things cross-country, PODS is the most economical way to do it and everything went wonderfully. I talked with somebody when I first set up an account and the rep asked me all the right questions. We got the right thing lined up and she told me exactly what to expect and what to do. Also, it was easy to change pickup and delivery dates online. They were very careful about letting me know timetables and dates and they provided options for moving crews that I could hire. I'd recommend them to anybody. They were really incredibly efficient and the price was so wonderful compared to a moving company moving cross-country. And storing for five months, you can't beat the price.

We liked PODS’ reputation and booking a pod with them online was very straightforward. We used a single pod to do a household contents move and it was very weather-resistant. But the roof was very rough. It had a stucco-type finish, which was probably required because of the way the pods were made. But as a user, it would have been nice if that was smooth.

The overall service was OK, in regards to booking, delivery and picking up the POD. But they are a bit misleading when they say airconditioned space. A lot of the items came back with mold. Obviously ruined. I won't be using PODS again for this reason. Items included books, shoes, clothing, etc.

US Service Members Beware: I am a US military service member and got 2 year overseas orders. We had Pods pick up our stuff in SC and it was stored there as well. We paid $490 a month. Upon return to the states they are charging us an additional $1500 to move the pod from SC to NC. Nowhere in the contract communicates that it will cost that much to move it, only that some long distance delivery fees will apply. I could imagine if we were moving to CA or TX. When talking to customer service they blamed me for not know where I was going after my overseas orders had been completed and said there was nothing they could do. I hate it when companies take advantage of service members and this is what it seems to me.

My experience with PODS was generally pleasant. The gentleman was personable. The pricing was high but everything's high right now. I used the smallest pod and filled up every ounce of space that I could in it.

PODS’ pricing was better than renting a Ryder truck once it was all finished and I didn't have to worry about driving. Plus, it was more convenient. I started booking online and I then talked to the reps from PODS on the phone. Everybody I talked to was great. You call through each phase, to deliver the pod, to get the pod picked up, to have the pod shipped and to have the pod delivered to your new home. And each one, you call and set up an appointment and have it all done. Everything went smoothly. We got one large pod and we thought it was gonna be small, but everything fit. It was perfect.

We rented a POD for much, much longer than we had originally intended. There were two scheduled pick-ups that needed to be changed and rescheduled last minute - no problems at all, the process was simple and quick. The delivery and pick-up was problem-free, and we live in a very rural area, making the maneuvering somewhat challenging - but again, no problems and absolutely no complaints. While we definitely hope that we won’t have a future need for this kind of storage, we would absolutely use PODs again. Thank you, PODS.

All the interactions I had with PODS employees was good. Everyone was professional and they knew what they were speaking about. The driver that delivered the pod and the one that picked it up were both professional, professionally dressed and very well mannered. I could not have hoped for a better experience.

We have been a customer since 22. Overall moving experience has been great. Had 5 containers in storage for 2+ years. Was surprised that we didn’t get a larger discount due to our storage duration, when we had a pod delivered, etc. We would recommend PODS to others for sure, delivery guys were amazing.

Pods performed as they projected. Explained the procedures clearly deliveries and pickups were at the time they projected. My goods arrived safe and sound on the day they had said. I had no problems. Workers' words were polite and considerate. I would recommend them again.

Sold one house and bought another, but there was three weeks in between moving in and moving out. Using PODS was the perfect solution - load once (at my pace and convenience), store at their air conditioned warehouse (so no storage unit to deal with) until ready to move on, and then unpack once! The whole process from beginning to end was quick, easy, and accurate. I would definitely use PODS again and recommend them to anyone!

The last 16 ft Pod I rented was falling apart. Patches all over. Bolts missing. Very few hooks for straps. Roof looked like it was about to fall off. Unsightly sitting in my community. This pod should have been scrapped. It was poor advertisement for anyone who saw it. Mentioned it to the driver, and he said that was what he was given to deliver.

I can't say enough about the PODS service... They were prompt in dropping off the POD in the Poconos and right on time with drop off and pickup in Orlando. Both drivers were very professional and asked where I would like it dropped. Best $2,500 I have ever spent... The furniture, clothes and boxes were exactly as we loaded them, nothing moved, nothing was broken. The Customer Service was very polite & helpful also, they actually told me which size I needed and they were correct to the last box, lol.

Overall good experience. Customer service lied to me in our first conversation about everything in my house. I explained that I have a fully furnished 3 bedroom house, included the square footage. Customer service assured me that one pod would be plenty. I was told I only needed one large pod. I needed 2 large. When I called back to order another pod, they were very helpful and gave me a good discount. They recommended a good list of packing companies. PODS can be a few thousand dollars less than a moving company if you pack and load on your own.

I ordered a POD online just a couple of days after Hurricane Ian destroyed our community & home. The website was easy to navigate, explained what to expect accurately, & options were ideal. The drop off &, ultimately, the pickup/return, was as promised & placement instructions were followed as noted on the order. Payments were made online so everything was easy & convenient. The POD option was a major help to us- a relief for onsite storage for the past 21 months while our community & home were being cleaned up & rebuilt. I would use this option again & have recommended PODS to everyone. Thank you!

Very kind, professional and ready to help. They were prompt, on time and respected what you needed. Equipment was clean and secure. Didn't mind it if you had questions. I would definitely use them again if needed to. Would definitely refer to friends, family and anyone needing storage at a affordable price.

Started out great, pod was delivered as stated on date stated. Then when it was time to pick up pod unit and start its journey to another state the pickup time was delayed twice that day then finally cancelled. So we were leaving the next day to fly to MA and the pod didn't get picked up for 2 days later than originally scheduled. So that meant the delivery to new location was going to be 2 days later than planned. The problem was needed possessions were in the pod so was inconvenienced without much needed stuff 2 day longer than was originally told it would arrive. The delivery man and pick up man were extra nice and very professional. I think the communication between drivers and customers needs to be improved. It left a lot to be desired.

I highly recommend PODS. I've used them twice now and both times they were awesome! They arrived when they said they would. I even hired people that they recommended to unload my POD and these people were awesome as well. I will use them again IF I ever move again!!

My experience with the POD team was seamless from delivery to pick up and delivery at our new location. The drivers were professional and excellent at locating the POD in the driveway in the location that we wanted. Would definitely recommend as all aspects of this experience were easy to navigate.

PODS was excellent to deal with. The booking of the Pod was very simple. The agent was knowledgeable of the delivery site. They were obviously using a Google Map type app to know the locations. The agent as pleasant cheerful and comforting. PODS delivered a clean POD on time and picked up on time for both the delivering - pickup - redelivery & repickup. The delivery guys were great to work with. Great care was taken to place the container as conveniently as possible to still allow us good access to our home. Overall awesome service. I’d highly recommend PODS to anyone moving or needing their items safely stored on their own site or stored away at a POD depot. PODS provided good and reasonable flexibility with the definition of the number of days we had the POD at our home and for while it was in Storage.

I used two PODS to move from Maryland to Texas. The process was easy to order and they answered all my questions when placing my initial order. The delivery was a very easy process as was the pickup. I stored the PODS with them for several months before having them delivered to my Texas home. The delivery and pick up to my Texas home was a very easy process. I was not even home when the PODS were picked up in Texas. Over PODS made the process was very easy and comfortable considering moving is normally a difficult process. Thanks for making it easier to move.

Great employees and great service. PODS tech is very nice. Easy and fast drop off and pickup. Container was enough to help with my home project. Would use again. Price was good. Not great. I believe pick up fee and drop off should be a lower amount. Everything was good.

Overall very good experience. Very well priced and can pack basically anything in the pod, no additional cost, which is definitely a factor in my decision to use them. Customer service can be difficult at times. Called multiple times to double check that order was received and stated there was multiple orders under my name. During the moving process contacted customer service and was given multiple different answers. The gentleman that came to my house to drop off and pick up the pad were awesome. Took very good care of my property so I had nothing to worry about. I would definitely use PODS again.

We were preparing to move and PODS allowed us to: A. Remove extra furniture to improve real estate listing and showings, B. Allowed us to load boxes/items over several days rather than in one time frame and C. Only load/unload items once versus a storage unit or friend’s shed. Communication was great from the emails, phone calls, and in-person messages.

I will recommend PODS to everyone I know, they are not only friendly but know their business, received our container the way we packed it! The way they handled the container from delivery of and pick up to deliver from SW Florida all the way to Long Beach, California. We were able to drive our own car without worrying about driving a moving truck and pulling our car, nor did we need to worry about our belongings, we had bought our own lock but when the container was delivered we discovered the lock was too big, the driver went into his truck and got a new lock at no extra charge, if that’s not going above and beyond, I don’t know what is.

I definitely loved using the pod. It was convenient and I didn’t realize how easy it would be to do a remodeling job with a pod in my own driveway. I was able to do it slowly, take out items myself with a help of a friend. I have originally hired Help, but they didn’t show up so I was able to just take out things slowly, even though I am older. I was also able to go back in and get items out. I can’t recommend using this company enough and will also use them definitely if I ever moved..

This is a Very Good service. I was impressed with the Quick delivery and Quick set up. Also very quick pickup when I was finished with the unit.. Clean storage. Very Convenient to use.. I will use this service again if I have a need. Everyone should consider using this service. Thank you.

We have used PODS service twice within the last 5-6 years. My recent use was a 3 year contract. I felt the price was fair and service was excellent. The container was clean and stable, the delivery person was extremely helpful working with the rules on my condo complex and respectful of the property. Smooth delivery and return when needed within the window of time promised. I recommend them to all who need this type of service. I especially enjoyed watching "Podzilla" in action.

My wife and I had to move rather suddenly from Richmond VA USA back to Edmonton AB Canada. PODS was incredible with their customer service and assistance in all the paperwork required. We are truly happy with all the service and with the move. Every person we talked to there was so helpful.

I received a quote online from an overseas person. The initial quote increased and then eventually decreased with a discount for the smallest pod to be shipped from the Fort Myers, FL, area to the Phoenix area with the hiring of a loader in Florida. The Pod was delivered on time in Florida and the loaders arrived on time and did an excellent job. The Pod was picked up and transported to the Phoenix area as agreed with no issues. As the pod was being moved my credit card was charged accordingly. It was only after the total move was made that I realized I was OVERCHARGED approximately $150.00 above the internet quoted price. I called PODS and they turned down my claim for the overcharge. MY ADVICE: USE PODS BUT GET A WRITTEN QUOTE OVER A VERBAL QUOTE OR YOU COULD BE OVERCHARGED!

They were to be at my house at noon but didn’t arrive until 6 PM. I finally called and was told they were delayed at the previous customer. When they arrived they had been smoking some kind of pot and they didn’t load the container right and they damaged several pieces of furniture and two class lamps were broken. Very disappointed with PODS THIS TIME. I will not recommend them.

Horrendous. Decided to give me a PODS with a soft plastic roof, stacked other PODS on top therefore broke, causes water damage and cracks in most of my things. Customer advocacy department is a nightmare to get a hold off, no updates on where pods was or delivery time. Customer service won’t help because I have to deal with customer advocacy department.

I wish I could give 0 stars. They completely screwed us over. We reserved our pod several months in advance to move across the country. They came to deliver the pod and apparently some power lines that hung over our driveway were slightly too low, so they just left and canceled our pod. They didn't even attempt to find another solution, despite us showing them another spot they could put it. They just canceled it immediately. We called to try to get them to deliver it again to another spot nearby, but they said too bad it was already canceled, and the soonest they could deliver it was a week later. Which was after our scheduled flights (also scheduled months ahead of time) and after we had to be out of our apartment. Absolutely unacceptable customer service, don't risk your move by booking with them.

We absolutely loved our experience using PODS. The only issue was the labor they recommend. We used the "Most Experienced" labor force they listed. The labor was terrible. Couldn't fit 1 small 1 bedroom 760sq ft house in the largest PODS container. They didn't use the supplied ratchet straps. And it took them 11 hours to pack the above house and a 20x24' garage, which they didn't get everything loaded into its own large POD. Then they left before the job was done, leaving us with an extra 2200 mile trip to return to gather the rest of our stuff. Not to mention storing it for a month and the hassles that come with that. Also broken items that had heavy stuff packed on top of them even with a walk through and marked boxes. Really wish PODS had their own labor force and/or vetted their outsourced labor better.

Used pods for multiple moves. First was Florida to Arizona and then recently from Arizona to Colorado. I wish I could remember all the names but every single person I spoke with either on the phone or in person during delivery was amazing and a pleasure to speak to. They handled everything well and I was confident through out the process. Thank you.

I would highly recommend PODS. The customer service was always friendly and helpful. They made booking the services so much easier. They alerted us in plenty of time when the POD was arriving and when they would be picking it up. The drivers were amazing and very helpful. I would definitely use PODS again. Thank you.

The Pod itself is what it is-a cube with a rolling door. No issues with that. However, we ordered the POD for store some office furniture while we renovate. We were asked our business hours, which we told them Mon-Fri 6:00am-5:00 BUT because we park our trucks in the yard when our employees return, we need to have the POD delivered before 3:00pm, that noon would be best. We then receive an email confirming delivery between 1:30-4:30. So that’s when it becomes frustrating. Trying to call them and get through their “vetting” process. First it’s all automated, so you have to listen to all the options before you are placed on hold for what seems like hours but really is about 15-20 minutes. Only to be told to “hold on” and another 10-15 minutes goes by and then an agent says, "Ok, we’re canceling the 1:30-4:30 appointment and scheduling you in for 12:30pm."

James at Pods was very nice on the phone every time I called. Even if I had to leave a message he called back with in the hour. All of the delivery drivers was nice and concerned even they had to move the pod around. Always called before they showed up even they were picking up. I like the way they put a seal on each pod with the last name on it.

The Pods company was great. No harassing calls. Very helpful when I had to keep the pod longer than planned. Dropped the pod off at the new home and back to pick up when needed. Was clean and held most all of my home enough to make my home easier to sell.

If you're looking for a stress-free moving experience, look no further than PODS. From start to finish, their communication was top-notch, keeping me informed every step of the way. Their team of professionals handled everything with utmost care and expertise. What truly sets PODS apart is their punctuality. The PODS container arrived precisely when promised, and the pickup and delivery were carried out with military-like precision. Not a single item was mishandled or damaged, thanks to the meticulous attention to detail from their well-trained staff. PODS takes the hassle out of moving, allowing you to pack and load at your own pace. Their transparent pricing and no hidden fees make budgeting a breeze. I cannot recommend PODS highly enough for their exceptional service and commitment to customer satisfaction. Moving has never been easier or more streamlined!

We used PODS to store personal belongings/furniture while selling our current home and moving into another. The sale closing timing was delayed and the move was already underway. PODS delivered quickly and the driver/rep was professional and helped with recommendations. We loaded, stored and unloaded our goods when the closing took place allowing for the move in. Much easier and efficient than renting a storage site. Pick up went as planned.

Working with PODS was a great experience. We needed to pack up my mother's house and bring some of her belongings north. It was easy to set up the deliver of the POD to her house. It arrived on time for us to pack and load. Several days later, they picked up the POD, trucked it north, and stored it until the winter weather broke and we could get it delivered to be unloaded. It took a week for them to return and remove the POD. I would have been happier to get it out of the driveway in less time as we could not use the driveway or get the car out of the garage. All in all, it was a great experience, and we would use them again. The costs were reasonable. They did exactly what we needed them to do, were easy to work with, and continued to stay in contact with us.

Quick and easy drop off and pick up. I needed a pod to store my shop in while I renovated my shop this year. It handled all my shop Tools and storage in my shop. It kept all my tools and equipment clean and dry. I recommend PODS for any kind of work that you need to store items onsite or off. Thank you. January through March 2024.

Pods performed well with the shipping of the container and arriving on time. What they didn’t do was honor a 20% coupon that I had and not only did they not accept the coupon they charged me more to ship to Florida then for me to ship from Florida to New York. It was 40% more to ship from New York to Florida then to go the other way, which is price gouging because they can. I would never use pods again in the future based on their price structure.

I needed a place to store my home while I moved away for several months. My belongings were kept safe and dry the entire time without worry or concern. Affordable and easy to retrieve. PODS offered incredible customer service at a very fair price. I would not hesitate to use them again. Highly recommend.

Our experience with PODS was great. Booking was easy. I did it online. The site wouldn't let me change from one pod to two, but I called and they were super friendly and helpful. We had two large containers. They weren't enough, but it wasn't anybody's fault but our own. The movers estimated and it was close. I had to get a small rental space for some excess things. Otherwise, it was perfect. The delivery and the drop-off were flawless. The cost for storage was expensive compared to others, but you pay for quality.

I'm using PODS for storage and they were good. I live in Oklahoma and I'm a 100% disabled vet, so I'm tax exempt. It's just I couldn't get through their head that I shouldn't be paying sales tax on the top. It's almost indifferent. The person who came to set it up was outstanding. The manager over there is outstanding. The guy that came and picked the pod up was good. It was on a Saturday. You could tell he had a plate full because he was in a hurry. Overall, the local people were great. They were nicer over in Florida. They were respectful. We had a communication problem, but it's all right. I would recommend them any time. I will use them again if I need to.

I was very satisfied with the ease of things. They definitely exceeded my expectations. I Wish there was an international service available. Also the pricing was fair and convenient, It was definitely worth every penny. I will most definitely use again in the future. Hopefully pricing remains fair. I Really should have considered PODS from the beginning.

The POD itself is excellent but it is hard to get a total cost invoice from customer service for insurance reasons. The agent did not provide good service and blamed it on his computer. I would definitely use the service again and tell people to do the same. The POD delivery was really excellent and it worked well.

I moved from San Diego California to High Point, North Carolina and I have to say by far PODS was absolutely amazing. Saved me over $10,000 going with them versus a traditional moving company. All my belongings arrived undamaged the customer service and the delivery men were absolutely amazing and friendly. I highly recommend them and would do it all over again.

We decided to move to a warmer climate and contacted a realtor with the understanding we weren’t ready to show just yet. Another realtor in the office had a client that very much wanted to purchase in our neighborhood. Long story short, we sold before we had a new home so Pods was a great solution to get everything packed at our convenience and have them store our possessions until we were ready.

The Pods were delivered on time at my old home, but I was told from the description of a 3 bedroom home to only order one large pod, it turned out NOT to be enough. We packed everything very well as per instructions. Then we ordered 2 small ones because one small one wouldn't have been enough. So I spent more $$$ than expected. It would have been better if the employee at PODS would have suggested 2 large pods. Then it was delivered to my new address very nicely. The locks I bought from you with a key, had an issue but we finally opened them.

We had a great experience all around from customer service to cross country shipping of the pod. PODS gave us plenty of notifications and the pod shipped so fast! We would definitely use PODS again if we ever need to. It was worry free, all of the contents arrived safe and sound, and we were able to plan things based on our timeline.

Very happy with the whole PODS experience, I would definitely use pods again and I have told all my friends and relatives to use pods instead of a u haul. Price was a little expensive but I would go across country any other way. Should be a little cheaper, but I am a satisfied user of pods.

We needed to clear out our home for selling but couldn't bring our items to our new home yet so this perfect to have in our driveway till it was time for it to be picked up. The communication was amazing for drop off and pickup/drop off. Both drivers were incredibly kind and friendly! Our pickup driver took amazing care in picking up the Pod and getting it all ready for its trip! I watched the whole thing and was shocked at the attention he took! Every part of this experience was great and eased so much of our stress!

The only thing that was annoying was the $137 pickup fee wasn't in the original. That is because, if I have the pod for longer, I would be charged more. Because PODS would give me a price, and I would have to add on $137 to get the total price if I wanted it for a month. I had to pay attention to all of the prices so I knew the total price versus what seemed to be the total price, but it wasn't the total price because I compared PODS versus U-Haul. Other than that, the reps were all very nice. And it was easy to change the date of when I wanted to pick up or drop off. It could be dropped off or picked up without me home, which is lovely. That billing was easy. I would recommend the experience.

PODS was a good company to work with. I used one of the medium-sized storage containers and the price was competitive. But they can always do better.

PODS is amazing and I had a great experience. I would recommend them any day.

My husband was clearing out his brother's house and moving some of the stuff to where we live in New York. So, he went to PODS and filled an 8 x 10 pod. It worked very smoothly and it was great. Also, the machine is an amazing structure that pulls the pod up and onto the truck and then becomes part of the truck.

PODS was the most economical way to make the move and we rented a pod. You're able to set the date for them to drop off the pods and pick them up. The movers moved it from Illinois to North Carolina. Then, they dropped it off at our house in North Carolina. It was a positive experience.

The options that PODS had were plenty and I just had to visually determine what size I needed for all the furniture. The quality of the pod was wonderful and it was a fantastic experience. PODS was easy, dependable and reliable. I would highly recommend people to use them at least as a storage container.

The container wasn't brand new but it was in good condition - clean, no dents, no dings. My items were delivered perfect. Nothing was broken. The service ain't cheap though.

In April of this year, I used PODS's smallest pod to move. It was fine for what I needed but you have to be able to gauge your stuff and know how to freight load a 3D space, understand vibration and what you're putting in there so that there's no damage to your stuff on the other side. Depending on what season it is, there's no climate control on those things. But in a world of bad customer service, PODS was excellent. They always answer their phone quickly with a human who knows exactly what's going on. As long as you know your account number, you can get very succinct information. Compared to their web tools, I have better time on the phone with them.

My experience was great. I was moving to a temporary location then I was gonna move later out of state to a permanent location. By being able to have the pod there in my front yard, we were able to, at leisure, put everything in. We did not have to involve a whole lot of other people and make multiple trips to some place to drop stuff off. When we got everything in, we called PODS, and they picked the pod up. We went to our temporary location and didn't have to worry about the pod in a safe location. Once we got to our permanent location, we called PODS and they delivered it.

PODS fulfilled the need that we had and the process was very smooth. I simply called and made a schedule to have the pod delivered after we discussed cost and for how long we would need the item stored. We had one minor snag in one of the phone calls though. I encountered a representative who didn't speak very good English. But the person was very kind and we worked through it. I had at first ordered a small pod but my husband said it wouldn't be big enough. We changed it to a larger one and, as it turned out, we could have gone with the smaller one. It looked like it had been used, but it was in good shape. It was delivered promptly, and they kept it. When the time came for us to have it returned, they brought it promptly and everything was perfect. The price was very appropriate as well. I will use them to move to my next home.

The website was extremely easy to use. PODS is more expensive than your typical self-storage units. But the price is made up for the fact that they deliver and pick up from your location so it's reasonably priced. They performed as expected and I would use them again.

We rented a storage unit from PODS and used it for two years. The prices started out okay, but they were going up as we went along and I wasn't aware of the charge at the end to pick it up. Other than that, I would recommend them. They are very nice people and deliver everything on time. They were very careful of where they put it down and when they took it away, they were very careful as well.

Excellent service. Good and fair prices, timely delivery and pickup, and very professional and helpful on the phone. Automatic billing was also right on time and correct. I have used them in the past and would definitely use them again and also refer to family and friends. Delivery person was also friendly and helpful.

Dear PODS, Subject: Formal Complaint Regarding Unresolved Refund and Collection Issue. I am writing to express my deep dissatisfaction and frustration with the service I have received from PODS. This letter outlines the series of events that have led to my complaint and the subsequent emotional and financial distress caused by your company. On April 20, 2024, I returned the PODS unit to your facility. Despite the return, I was charged for services that were never provided. When I contacted your customer service to request a refund, my request was ignored until my spouse and I took to social media to voice our concerns. Only then did I receive a response promising two refund cheques. However, these cheques did not cover the total amount charged.

My favorite part of the experience was the communication. Each time we made an adjustment, an agent meticulously and patiently explained every detail. He was very thorough so we knew every price, date, etc. When the POD was delivered or retrieved, there was a 30-40 advance call so we could be prepared. They accommodated our varying drop off locales.

Communication for appointment was handled in a courteous and professional manner. The delivery of the POD was timely and the driver was courteous and informative. The placement of POD was perfect and very interesting to watch. The POD was in good shape and did a good job of protecting our furniture. POD pickup was equally good.

Original employee who handled my order was polite and knowledgeable. Pod was scheduled, driver called to confirm delivery and placement and delivered on time. Unit was clean and in good working condition. Order for pick up went just a smoothly. Pick-up was scheduled and driver pick-up in window given. Would recommend and use again.

I recently had a frustrating experience with PODS. The first pod we received smelled like mothballs, so we rejected it, which delayed our packing by four days while waiting for a new one. Although I was told it would take 10 days for our pod to arrive, both pods sat in the warehouse for four days before leaving. They would have been behind schedule, but I noticed the delay and called to expedite them.

Made a difficult move as easy as possible. They were very punctual and user friendly. When we unpacked the POD, there was no damage to any boxes or furniture. And it was very reasonably priced and automatically billed and paid online. I would recommend this to everyone I know.

I reserved a PODS container to arrive weeks ago on Saturday. It did not show up!!!! They did not even call me. I called them three times during the day to ask when the container was coming. Up until my last call they were telling me that it was on its way and then they told me that the driver had difficulty in finding my place so I gave them more precise directions. Still, nobody showed up! The driver never called me, so I do not believe that they sent my container. During my last call at 9 pm, they finally confessed that my container was not coming and it would come on Wednesday earliest as they do not work on Sundays and they did not work on Monday as it was Memorial Day!!!

I am using PODS for the first time. The booking of a 16 foot unit seemed easy enough. I booked this request over a week in advance. A confirmation of my order was sent to my email a few days prior to scheduled drop off. The PODS website is suppose to provide updates of the ETA for the drop. I never saw any updates reflect time of any estimated drop off. I made a call to the PODS company and spoke with a live agent. I was then told that a driver is en route. Waited for a few hours and called again for the website had no ETA updates. The live agent stated that the driver should be arriving by 3:45PM. That time came and gone. I made a third call and again spoke to a live agent and discovered that a route to drop off the unit did not appear to be active in the system. As a result, the agent rescheduled me for a Monday drop off in the event the POD never showed up previously scheduled. This is not okay!

I know I had a difficult location to drop the POD off at the house I was selling. The driver definitely did his best to place it as close to the front of the house as possible. Dropping the POD off at the new location was an easier task for him. Also the company worked with me as I had to change dates around to deal with the closings. Everything went extremely well.

Overall service and availability were excellent. A person answered the phone every time I called and gave me the answers to my questions. Truck drivers each time were helpful, polite, and professional and most importantly safe. I would recommend to anyone and comment that the overall value of my experience was excellent. This was the first time I used PODS for a move. And, it was the longest distance ever - Ft Myers, FL to Sun City West, AZ!!

I have used PODS for two moves. Overall, it is a good option for loading, storing and delivering your household goods. The only downsides are having to work around their schedule since they don’t transfer pods every day and secondly, it is easy to get the door stuck during transfer and not easy to find the problem and get access to it.

We had two pods and there were two drivers on each end so there was a total of four drivers. Three of them were good but one of them was a mess. The base got detached on one of the pods so they had to take that out of service. When they move the pod, Podzilla is the machine that picks it up and puts it on the truck. The driver raised the pod with the Podzilla and kept trying to back underneath it, but the bottom of the pod was on the ground, so he couldn't get the truck to go over the bump. It had some height to it. He kept accelerating hard and digging a hole in the ground with the pliers. I told him to stop and just move the pod out. He did that four times and was doing ramming speed, trying to bump over the part versus moving the pod. It was already hooked up to the Podzilla and it dug a big hole. And the guy that dropped it didn't have a problem. I would never use PODS again. The price was actually higher than quoted by $400.

I was moving across country and PODS was recommended by a friend so I thought it would be a good idea to use them. I started my booking online and it was easy. I booked the smallest container and it was perfect. The condition was good and the delivery was great. They gave me a timeframe and the guy was there within that timeframe. He took it off the thing and set it up. Everything was perfect with PODS and I would recommend them. It's so convenient and it's worth it.

We moved from Florida to Columbus, Ohio. Everything went very well. Pod was delivered to our Florida House on time. Pods notified us when is was coming. We called them to pick it up also on time. Very good driver both ways! They stored the Pod close to the place we were building so when we needed it was delivered. Nice thing was it was stored inside as we need to store it for forty five days. When we opened the Pod everything was in place and as we had packed it.

It was easy to order the pod and plan for drop off/pick up. Selinda was the driver for drop off and for our transfer, she was excellent! There were a few issues with selecting a date and I had to call in for assistance but customer service made the process easy.

I used PODS this spring. It was very easy to order and get dropped off. Scheduling pick up was very easy to do as well all through the website. The only issue I had. I needed the unit a couple more days longer than the month I had originally booked. They have no way to prorate the unit 1 day or 30.. Same price? Seems that since you pay for delivery and pickup you should be able to pay for partial months?.

Our belongings were transported from Georgia to New York using PODS for storage over a 12-month period before final delivery to our new location. This was our second time utilizing PODS, and we found the service to be efficient, cost-effective, and satisfactory. The customer service provided was excellent, and the delivery drivers were professional. We would definitely consider using PODS again for any future moves.

I believe PODS was really useful to have to help us with our move keeping our stuff in storage while we needed it. It kept stuff by our house and we can load it anytime. We need it and then get it transferred onto the next place. It’s a good service to have. I also thought customer service was very helpful.

We were doing a kitchen remodel & needed a place to store our furniture. We were able to do everything online. They were very easy to deal with, POD was the perfect size for what we needed, the door was easy to open and close. We'd definitely use them again.

When called to drop box at 7530 hart drive. And was told would need 124. And a lil over so. Left 125$ with brothers law when they dropped. Then took a 124 dollars and a lil bit for final payment. And brothers law heard someone say a heck of a tip. When he gave them the money I was told that was to be last payment.

It is always refreshing to have a company done exactly as needed in the situation. I had to move my dad's house to my new home. It was a cross state move. I called PODS and they were able.to set everything up. My family loaded the pod and I unloaded it at the new location. We even had to store it for a short time before we were ready and the facilitated that as well. It was a wonderful experience.

Everything was good with PODS. I like the convenience of using them. They brought the pod right away and I had it till I didn't need it anymore.

PODS is a good company and very reliable. Booking with them online was easy and they delivered the pod easily as well. I didn't have to be home. Everybody communicated well. They talked us through how to pack all our stuff and how to close the door. The only thing was when I requested it to be picked up, they didn't have any dates available before my ending date so I had to pay double. They said that because it fell after the month, I had to repay it.

We rented a pod, kept it in our driveway and used it for storage until some renovation work was finished. We were very pleased with the experience. Everything went smoothly. We had prior experience with PODS and would use them again.

I was very satisfied with PODS. We booked a 16 foot pod, which is biggest they've got, and there was quite a bit of room inside. I've told many friends that they should use PODS.

If someone needs to move something, they can trust PODS. We booked the biggest pod they have, and it was very good. Delivery was a good experience too.

The only thing we took a little bit of an issue with was we thought we were getting an 8 x 8 container, but it was 7 x 7 feet. The delivery man said that that was just how they are now. He said they don't actually have 8 x 8, and that they're 7 x 7. But the delivery guys were really great. They were really good at driving and parking the pod and putting it on my property. All in all, PODS is convenient and affordable, and it's easy to book one. We've already recommended them to neighbors that we see when we're out walking.

I had a wonderful experience with PODS. It was very professional. They kept us up to date on every move from moving from one site to another and when it arrived at its next stop. They were right on time with the pickups and drop-offs. I was very impressed. Also, their website was very good and very easy to use. I made an initial call to set everything up, but after that, we just used the website because everything was updated right away.

Pods is great if you know exactly what you need. If you have a pod for 3 days and change your mind, you are stuck paying the whole month. They are not flexible whatsoever, you pay the whole month no matter what. Moving is stressful enough, I wish they were more understanding. I had no problem paying for the time I had it, just wished partial refunds were an option. Customer service is lacking.

I needed somewhere to store my items while I build a new home and booking with PODS was relatively simple. They reached out to make sure everything was good and most of the time, I didn't have to talk to a call center. Their emails were sufficient and very well written. The website had everything listed and let me know exactly when things were going on. Also, the drivers were good. They called me when they were nearby to make sure that everything was good.

My experience with PODS was positive and easy. The driver said he was busy because they were shorthanded. But he was very nice. The container was clean too. We would use them again if we need to.