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PODS Reviews

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About PODS

PODS pioneered portable moving and storage in 1998, offering a simpler and more flexible way to move for more than 25 years. Today, with over seven million moves, PODS provides residential and commercial moving and storage services in the U.S., Canada and the UK. Whether you're moving internationally or across town, PODS likely has a solution for your relocation.

Pros
  • Flexible moving and storage rentals
  • Affordable options
  • No driving required
Cons
  • Unavailable in some states

PODS Reviews

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    Page 18 Reviews 3045 - 3245
    Customer ServiceMoversPunctuality & Speed

    Reviewed May 15, 2018

    We should have never disregarded all of the bad reviews we saw on this Company and have learned our lesson the hard way. At their attempt to deliver the POD to our residence, our neighbor's car parked in their own driveway prevented the drop-off. The neighbor was to arrive home in under an hour, but after multiple holds, we were told that they were unwilling to come back later that day or the following morning prior to the movers arriving. We were told that a charge of $109 would be incurred only to see that this morning our bank account was hit with a charge of $301! Two emails have been sent to PODS Customer Service with no responses. This Company is a complete disgrace; I am not sure how they have not been shut down. I do want to mention that UHAUL is the way to go. They came through for us and we are greatly appreciative.

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    Customer ServiceMovers

    Reviewed May 15, 2018

    I have some friends who had used PODS and they had been very happy with the whole setup. I booked a 16-foot PODS container over the phone and the rep was great. He was very helpful, knowledgeable, efficient, and polite. The container was very nice and almost looked brand new. It was clean inside, there were no dents on the outside and the door worked fine. It was enough for the boxes I had since there wasn't any furniture picked up. I moved it from New Haven, Connecticut to Englewood, Florida where I stored it for 10 months and then I was able to move it from there to my final destination which is in Bradenton, Florida. Everything was accessible and easy to get to, and everything was great. Everybody was also really very helpful. My experience was absolutely perfect from day 1 to the final drop-off.

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    Customer ServicePriceMovers

    Reviewed May 15, 2018

    Moving companies only have trucks and I didn’t want to walk up a ramp because I’m 80 years old. With PODS, I didn’t have to do that. I booked them online which was easy to do and then, they called me. I had to call them back and change the pick-up date because they took longer than what I expected. They said they would be here at a certain time and the guy called before he came. I was having my garage floor redone so, I just had PODS set the 16-foot container in my driveway and moved everything out of my garage. Then, they moved everything back in. It was absolutely full and I’m glad they didn’t have a 12-footer since I was going to get that but they didn’t have one to deliver. It wasn’t that expensive and it was exactly what I needed to do what I had to do.They did a good job and I had a great experience with the whole thing.

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    Customer ServiceMoversDamage

    Reviewed May 15, 2018

    We did a long-distance move and we rented two 16-foot pods as well as an 8-foot pod, then had them delivered 1400 miles away. Initially, I did a little bit of research then one of our neighbors had used PODS when they moved in to our old neighborhood in Minnesota and spoke highly of their experience. That was a pretty good endorsement and that was the thing that really swayed me to go with PODS.

    Since it was a long-distance move, I wanted to have some help in getting things lined up and I had questions. I wanted to understand how it worked so I made a call to book the pods. Their reps were real helpful and everybody was very kind. Every question I had was answered without hesitation and it all came true. The PODS corporate culture was really positive. When the pods were delivered, everything was as promised, too. Every four feet of each container had a set of tie-downs and as I loaded them, I layered things in and used the tie-downs, then I went to the next four feet and so on. One of the people I talked to on the phone explained all that to me and it was so easy.

    Also, every doggone one of the drivers was courteous, clean, tidy, and was not questionable-looking. They were also well-spoken, so professional, and careful, especially at the delivery. The ground was kinda wet from the spring rain and snow fall and they were very careful not to go off onto the grass and leave divots. They took their time and made sure that the machine stayed a block from our driveway until they set the pods down. That meant a lot to me.

    All in all, the whole process was so smooth. We were frantically trying to get things moved and get ourselves relocated and it helped that we got the courtesy call as well as the call 30 minutes to an hour before actual arrival. So, PODS' process was well-orchestrated and I’d be happy to tell anybody who'd ask me how we did it. I would tell them that with PODS, they're not gonna be disappointed by anything.

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    Movers

    Reviewed May 15, 2018

    I was moving from one house to the next and PODS was able to give me the flexibility I needed, because I had to do the move in two stages. I had to move stuff out of the house I was living in and put that in the storage. Then I did some updating and after I had gotten ready to move to the new house, we had gotten a second container to get the stuff there. I had two drivers in Moraga and then two different guys here in Auburn. They were all very professional and knew what they were doing.

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    Customer Service

    Reviewed May 14, 2018

    We had our stuff in storage for eight months, so it was a long period of service. I booked PODS over the phone and interacting with the rep was all good. We used a size 12 container and we probably should have gotten a bigger one, but we were in-between and it worked out fine. The container was in perfect condition. Also, both the driver that dropped it off and the one that picked it up and redelivered it were good.

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    Customer ServiceQuote Accuracy

    Reviewed May 14, 2018

    I needed both moving and storing services. I booked a pod unit with PODS over the phone. I tried to do it online, but the days I needed weren't available, so I had to call them and that was pleasant. I'm glad I called because, even though the online schedule that I wanted was filled up, the rep told me to call every morning if he got that schedule opened. He had it opened in two days and it worked out perfectly.

    We got the biggest container that they had, the 16-foot one, but it was still small for our needs. The stuff that we had to store and move was way more than I expected, so I had to still get two more storage units. The pod units that they delivered were in good condition. I was home when the man dropped them off and he put them exactly where I wanted them, and he told me that I had to go online and see how to load them up.

    The driver that picked up the pod units was here before I got here, and he checked them out and made sure that everything was okay. Then I considered paying for another month because I needed to have the pod unit filled up, but I couldn’t since it was backed all the way up. Instead of paying for another month, they worked me in so I got the pod unit filled up and I didn’t have to pay extra money. The whole company felt my pain and they made sure they did all they could do for me.

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    Customer ServicePriceMoversDamage

    Reviewed May 14, 2018

    We’ve used PODS before for a local move that we needed temporary storage for. We were really happy with the customer service and the quality of the pods that's why we wanted to use PODS again for our move. We rented two pods and had them relocated from New Mexico to Nevada. I booked two 16-foot containers over the phone. The interaction with the rep went very smoothly. Also, the rep and the drivers were very pleasant and professional.

    The pods appeared to be somewhat newer. I’ve seen some of the older ones but these ones were immaculate. The move went perfectly. PODS has always been great. I've used United before and my stuff got broken whereas PODS would do just one load and unload and nobody opens my stuff. I would tell others that although PODS might be a little more expensive, it's worth it.

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    Reviewed May 14, 2018

    Booking a PODS container online was smooth and easy. The representative was on the money and had told me what it would cost me and how it would be delivered. I requested for the smallest size and I put at least one room in it. The container was clean and it looked like it was new. I had pleasant interactions with the driver who picked up and dropped it off. He told me what he needed, particularly spaces needed to drop it off, and everything went smooth. And where I live, it was easy for me to get up and down the steps and have the pod sitting right there. The whole experience was fine and I have no regrets. Also, I'd recommend PODS to a friend.

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    Customer ServicePunctuality & Speed

    Reviewed May 13, 2018

    We were looking for moving and storage services and since PODS does both and we didn't know what kind of timeframe we were looking at on the closing for the house, we thought that they were the best option. I booked everything over the phone and the rep was knowledgeable and helpful. I got two 16-foot containers but I exchanged one for a 12. Both came in good condition. However, I ended up with a little more leftover than I originally thought. The customer service called in a timely manner, kept me up to date on the dates and everything, and made sure that I didn't have any changes that I need to make. Everything then got to me in time. I've already recommended PODS several times.

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    PriceMovers

    Reviewed May 13, 2018

    PODS seemed like it was the easiest one among a couple of other companies I looked at. Dealing with their reps went well, but they didn’t wanna mess up and were overly thorough. They repeated everything 100 times to make sure it was clear so it almost dragged out and they always read back everything I said. The two 16-foot containers seemed fine, but I could’ve used three. I ended up getting U-Haul to get the whole last load with me, which was fine since I needed the stuff sooner. Everything worked smoothly like it was supposed to and I was satisfied with my experience with PODS, though I wished they were a little cheaper.

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    Customer ServiceMovers

    Reviewed May 13, 2018

    PODS' headquarters is close to the house so I went with them for temporary storage as we were renovating the house. I booked them via the internet. The 16-foot box I used was sufficient for what I needed. PODS provided a very good service as well. It was convenient and very practical too. PODS was also very accommodating when I needed to change out the dates for a couple of times and I had to get blankets. And every time I had a conversation with them, they were okay. Both the dropping and picking up drivers were very polite and professional as well.

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    Customer ServiceMoversPunctuality & Speed

    Reviewed May 13, 2018

    PODS was great. I moved and I liked the convenience of using them. They could leave the pod while I loaded it. I only had one bad situation when I was scheduling the container to be picked up. When they were coming to pick it up, I had already made an arrangement for the movers to be there, for PODS to pick it up after my movers left. When I got the call of the timeframe that it was gonna be set, it wasn't the right timeframe. When I called, the lady was really rude to me and told me I didn't have any other choice and to deal with it.

    I asked to speak with the manager and she said that's what she was giving me. I kept insisting and she said that she was sorry and I didn't have any other choice, and I don't get to change it. I asked for a manager again and she hung up on me. I was at work so, it was hard to go through that and it was over an hour fight over the phone. I got another representative and they were trying to figure it out. Finally, a manager called me and said, "No problem. We're good." When the driver got there, I told him what happened, and he said that they were never like that. I told him the manager needs to follow up on whoever handled that phone call. Other than that, everything else was great. The manager was amazing and the drivers were polite and very respectful of the stuff. They have very great customer service. I would use them again.

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    Customer ServicePriceMovers

    Reviewed May 13, 2018

    PODS was expensive, but it was worth it. We booked them over the phone and had them for two months of storage and moving, and they were very professional. The reps were good and their drivers were very nice. The container was clean and sturdy and we jammed that big container full. It was a wonderful experience and I was very happy.

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    Customer ServiceMoversDamagePacking

    Reviewed May 12, 2018

    We had to transport some cabinets and they needed to be stored before because the house was being renovated so we went with PODS. I looked it up online for sizes but they wouldn’t give me prices so I had to call. The reps were good but when we needed to change something, they couldn't accommodate us. The cabinets were not quite ready to be shipped. There were a few items still not done and we requested for them to come and pick it up the next day but they refused. They said they couldn’t do it for another two weeks. But they were good overall. They went through that horrible winter and nothing was damaged. It was really packed nicely and there was no water leakage or anything like that. I would recommend PODS.

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    PriceQuote Accuracy

    Reviewed May 12, 2018

    PODS guaranteed they could get here faster than the other company. We booked online and their website navigation was good. And when the actual unit arrived, it was very good too. Overall, PODS was easy to use. We also thought the price was fair and everything went according to our plan. We are satisfied with them.

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    Customer Service

    Reviewed May 12, 2018

    We were moving from our old place of business to the new place. We had a one-month waiting period, so we kept our things in storage for a month. With PODS, it was convenient to be able to have a container delivered, fill it up, then have it redelivered to a new location without having to empty it. It's not like storing in a storage unit where we have to rent a truck, fill the truck, fill the storage unit, remove the stuff from the storage unit, and fill the truck, so it's less manipulation of our furniture and it saves a step.

    At first I booked online with PODS, but I wasn't certain and I preferred to talk to somebody and make sure that all the instructions were clear and we were in the right page. The reps were considerate of my needs and I was able to get understood. We got the biggest container that they had, which is 16' x 16' x 8', and it was in good condition when it was delivered. It was full capacity but it worked. We also had insurance, so I was not concerned.

    The reps followed up with me the day prior to delivery and pickup. I had the pod unit delivered at a time that I wasn’t on-site, but my instructions were respected. The pod unit was deposited where we had agreed it would be and it was picked up and delivered in a timely manner The pod unit was supposed to be picked up on an Easter Monday, but the pickup couldn’t happen then, so the driver did it very early on Tuesday. The only thing I can say that went a bit wrong was that I was billed an additional month, but PODS corrected it. I had to call Customer Service to have the excess charge credited and that was taken care of.

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    Punctuality & Speed

    Reviewed May 12, 2018

    I’ve used PODS in the past and it was a good, quick service. We were doing a household renovation and I booked with PODS online. I had a 20 foot container put in my front yard and it was in perfect condition. PODS was very responsive and the driver that picked up the container was very friendly and professional. Our experience was fine and I’d use them again.

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    Punctuality & Speed

    Reviewed May 11, 2018

    When it was time to deliver my pod to my location The Delivery Agent was very helpful. My driveway was too steep to deliver the pod so they placed it halfway on the sidewalk and half way on the street. The Delivery Agent was concerned about the local municipalities since we were blocking the street. The movers were late so that Delivery Agent actually helps me unload three quarters of the Pod before the movers arrived. He then waited while the movers finished unloading the Pod and took the pot away so that I could avoid a fine from the local municipality. This isn't the kind of service you get every day. I would definitely recommend PODS to anyone.

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    MoversPacking

    Reviewed May 11, 2018

    I got PODS to store and move my stuff thinking it would be a simpler thing to do than to transport everything into someplace else. I simply booked the service online and requested for the 16-foot container. And it was great. It was slick, clean as a whistle, put right where we could get to it easily, and we packed it pretty good. Also, I was very happy with both the drivers that came to pick up and drop off the container.

    When they picked it up, it was out in the country so it's not exactly an easy place to put something, but the fellow put it in the very best place possible. He was very accommodating. He tried a couple of different things and finally got it to work. And then when they came to deliver it to us, the place is a new construction and our landscaping had not been finished and the driveway had not been paved. But they still did everything. Just with good humor. And truly, I was impressed with the way they treated me. So I have already recommended it to friends who were in a similar situation. And if I were to move again, this is what I'd do.

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    Movers

    Reviewed May 11, 2018

    My mother's house got flooded last August so we moved what was salvaged out while we remodeled the house. I did a little online research since I wasn't familiar with PODS but I've had friends who used them before so I went with them. I did everything online and the process was simple. You set up an account and put your credit card information in. Then you tell them when, and you can even diagram how the pod is to be positioned and where it's supposed to be positioned. They will then email you with a delivery time.

    While we got the 16-foot container and filled it up, it's unfortunate that there wasn't a whole lot to put in it since the 3800 square foot home was much flooded out on the first floor. On the other hand, all the drivers were great. They were professional and courteous. There was a little confusion on the diagramming for the initial delivery but the driver took care of it and got the pod repositioned. All in all, I would recommend PODS. It's simple to use and it's straightforward.

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    Customer ServiceMovers

    Reviewed May 11, 2018

    We had a lot of stuff and we didn’t have a final address for a little while so we needed PODS' storage option. We booked their biggest container over the phone and that process was great. Everything was easy and explained properly. But we didn't have ample room in the pod so we had to rent a moving truck. Other than that, PODS' drivers were professional and courteous. They made a stressful situation very easy-peasy and in the end, everything worked out.

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    Customer ServicePriceQuote AccuracyDamage

    Reviewed May 11, 2018

    Don't worry about trying anybody else but PODS. I needed to store all I had for a month and move, and PODS was the most affordable. I got a starting quote online by filling in my information then somebody would call me or I'd call them to finish it off. It would be nice if I could get a quote online without having to call somebody. I'm not great on the phone and doing it online would make my life easy instead of having my number out there and having a bunch of people call Nonetheless, the 16-foot container I got was like brand new. Also, my grandmother said that the driver was nice and did a great job. My truck had broken down so I couldn't move it and when the same driver who dropped the container came to pick it up, he only had a slit to work with. But he ended up getting out with no problems. So, everything was smooth.

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    Reviewed May 10, 2018

    Everything was excellent with PODS. I needed a container dropped off and picked up, and they did exactly that. I booked it over the phone then monitored it online. I would use PODS again and recommend them.

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    Customer ServiceMovers

    Reviewed May 10, 2018

    My friend had used PODS to move and said it was really great, so we decided to use them too. I booked a pod over the phone and the first person I spoke to was pretty bad, seemed really confused, and kept delaying the conversation. He heard the phone ring on my spot and asked if it was his phone ringing or mine, and it was very weird. However, the next person I spoke to was great. She was very helpful. She offered me deals, gave me all the information I needed, and it all worked out. The 16-foot container was perfect and everyone who delivered and picked it up was really nice. They called before they got here and were able to put it exactly where we needed it to be. They were very friendly too.

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    Movers

    Reviewed May 10, 2018

    I had used PACK-RAT coming from Boiling Springs to Garner. They let me down because I had a freezer full of food that I had plugged in, in Boiling Springs. They were supposed to pick it up and deliver it so I could plug the freezer back in. Instead, they took it to the yard and said they'd deliver another day. The freezer was 24-cubic feet and full of food so one can imagine how much money that food was worth.

    This time around, I needed PODS to drive a 16-foot container off in my yard to North Carolina so we could load it there. I booked the pod online and their website was really user-friendly. The people who dropped the POD were really friendly and considerate. They did everything I asked them to do. They sort of had the pod in the driveway and I asked them to move it over a little bit. They did so and leveled it up. When they dropped it off in North Carolina, their delivery guy was just as friendly. When I got the pod, it was all in good condition. PODS hires the right people. If people don't go with PODS, they're making a mistake.

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    Customer ServicePunctuality & Speed

    Reviewed May 10, 2018

    I needed a container to store things for a few weeks before we move and chose PODS because we wanna start packing early. I booked their biggest container over the phone and we still need a trailer but our house is pretty big. The rep I spoke with was super helpful and nice. However, the interaction I had with him was extremely lengthy which took 40 minutes. He was talking really slow and there were a ton of questions. It was really frustrating. I have small kids and don't have much time. Other than that, I had an excellent dealing with the drivers that dropped off and picked up the pod. We were super pleased with the experience. PODS was convenient and super helpful.

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    Price

    Reviewed May 9, 2018

    We had to move cross country and my car didn’t work so we used PODS for the convenience. Booking PODS, which I did online, was easy. They have a very friendly and easy to do website and it worked great. We had two of the largest PODS and the containers were in good shape and clean. We used the PODS to store furniture and they transported them to us. The drivers who picked up and dropped the containers were super friendly and did their job very well. PODS is a great thing to do but it's overall expensive.

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    Customer ServicePunctuality & Speed

    Reviewed May 9, 2018

    I used PODS for temporary storage for about three days, and it turned out to be a good and real convenient experience. Booking the service online was simple. I just went on there and told them what I needed as far as one or two pods and then the size. And then I scheduled the date and time. However, my schedule changed and I had to make adjustments to my booking but it was difficult for me to figure out how to change my schedule on their webpage. So, I had to call and just do it with them over the phone. And so, that aspect of their web design could be something that they could look at.

    I got their largest container which is a 16-ft one, and I could’ve used something that was a couple of feet longer, but it worked out. I was able to fit in there about three rooms. The container I got wasn’t brand new, and it was one of their older models but it suited the purpose. And I had a good experience as well with both the drivers that dropped and took the pods.

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    Movers

    Reviewed May 9, 2018

    We were remodeling our kitchen and our living room so we needed a month-long storage for our furniture. We found PODS online and they were competitively priced in the local out of Ocala in Florida. We booked the service online, which was very easy, and requested for their biggest container that can fit in the driveway. We ended up with the 16-footer and it was probably overkill, but I'd rather have overkill. The guy that dropped it off was fantastic and he knew exactly how to get it where we wanted it and drove it well. The guy who picked it up wasn’t as creative, but we got it. I've recommended PODS around the area for that kind of thing.

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    MoversPunctuality & Speed

    Reviewed May 9, 2018

    PODS could do both the moving and the storage for me and using them would be easier than having to load and unload. So, I decided to hire them. I looked online but I ultimately called someone to get my questions answered. I had an issue in understanding the permits that were needed but other than that, everything went really smoothly. I used two different containers, one was from DC to Denver and the other was from Macon, Georgia to Denver. The one that was going out of state was bigger because they didn't use the smaller ones for that. Both pods ended up at the same place at the same time and the drivers were great. They were very willing to work with whatever situation they happened upon when they came to pick up the pods. If there were curves or trees that I was concerned about, they knew how to work around them. All in all, using PODS is the best way if you need to move and store stuff for a while.

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    Customer Service

    Reviewed May 8, 2018

    PODS canceled my reservation the day of delivery. I booked it 3 weeks ahead of time and was issued a window for the unit to be delivered. An hour past the window closed I called and was information PODS could not provide a unit because of the Memphis office management. I did not have enough time to find a replacement.

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    Customer ServiceMovers

    Reviewed May 8, 2018

    I used PODS for moving and storage and it was easier than other moving and storage options because I was allowed to load the POD over a period of time instead of having to load it in one day. I booked it online and the only problem that I ran into was when they called back to confirm that some of the information that they gave me was not complete. I requested for the 16-foot container and it was in good condition. The drivers were very courteous and accommodating as far as where we wanted it and when we wanted it picked up. PODS did a very good job and I was very pleased. I would recommend them.

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    Customer Service

    Reviewed May 8, 2018

    I booked PODS over the phone for a move and the experience with them was absolutely terrific. I love them. If I ever move again or anyone I know, they are the only way to go.

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    Customer Service

    Reviewed May 8, 2018

    I used PODS five years ago when I moved into my new house, so when I remodeled the house, I called them again. I got the form online first and then booked a pod over the phone. It was so easy. The lady on the other line got all my information, explained to me the dimensions and how and when to drop it, and in one call, everything was set up and ready to go. I got a nice and clean 8-by-16 pod that was a bit skinny but 16-feet long, and I used it for three months. The inconvenience was when it was driven to and dropped at the driveway, the driveway wasn't wide enough, not only for the container but also for the size of the equipment. Also, the driver never dropped it in the place I wanted. Next time, they need to tell the old people that come out with this kind of appointment to drop it, that they need to have this and that dimensions. Other than that, everything was okay.

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    Sales & Marketing

    Reviewed May 7, 2018

    I got a recommendation for PODS and we thought it might be a good option since I had two weeks to get moved out of the house before we closed. I'm a duty military and I was moving from off-base to on-base. I was gonna use PODS to help move my stuff myself. I went online and then I called as well. I made the final say on everything through the phone. Everything was as advertised. The pod itself was fine when I got it. However, the military ended up covering the move so I had the pod for about a week and then I returned it because I didn't need it. Since I didn't have it for more than a week, they gave me my money back, which I really appreciated. Overall, I had a good experience with PODS. I'd recommend them.

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    Reviewed May 7, 2018

    We rented a storage unit before I moved from my old place to our new place. I booked PODS online and their process was straightforward. I requested for a decent sized container and it was big enough for all my needs. The container was fine although I could tell that part of the outside had been used before as there were some dings. The driver was very good and my experience was what I expected it to be.

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    Customer ServicePriceMoversQuote Accuracy

    Reviewed May 7, 2018

    I used the storage service from PODS. I went online to get a quote, and then I called to sign up and get it going. The reps were very helpful and recommended me the size I needed for what house size I had. They were very friendly and knowledgeable as well. I had to change my pick-up date and they made it really easy. They gave me an extension for an extra last day that I didn’t use. They were also very nice on the phone. They said if I have any questions, I could just give them a call.

    I had the 16 foot container and it was clean inside. It wasn’t beat up but you could tell it had been used. I could’ve used a bigger one because there were a few little things I couldn’t get in it, but other than that, it wasn’t too bad. PODS transported the container from one state to another. I like the convenience of the container being put in my driveway and my ability to take my time to load it. PODS brought the container to my house when they said they were going to. They also came and got it when they said they were going to. And you don’t have to be there when they drop the container off. You load it when you need to.

    The cost was pretty comparable to having to move everything to a rental truck then to the storage, or have a moving company move you. It wasn’t cheap, but it was way more convenient and it worked out great for me. I had to pay the longer I had it, but I didn’t feel stressed about having to get it done in a certain time since I could just take my time. PODS even has very good references online on how to load it and how to make sure you weigh it just to be sure it’s correct. It was overall a good experience and I would use them again for sure. I’ve also recommended them to other people.

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    Reviewed May 7, 2018

    I needed PODS' service for moving. I've used them before and I had good luck with them. I looked things up online then I called them over the phone and booked the service. I requested an 18-foot container and it was what I needed for that time. The dealing I had with their driver was good, both at the drop-off and the pick-up. I would recommend PODS and tell my friends that my move worked out fine.

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    PriceMoversQuote Accuracy

    Reviewed May 6, 2018

    PODS gave me the option to have my stuff on the premises of my new house. It was very easy to get a quick quote and book the pod online. The 16-foot container was the perfect size and it worked just right. But I didn't know how watertight it was, so I opened it numerous times to make sure that it was not leaking, but everything was perfectly fine. Their drivers were very friendly and pleasant people to be around. They delivered the pod to my old house and then they would pass it up and moved it to the new house and left it there until we finished the new house. And then, they came and picked it up when we had it emptied out. And if I needed a service like that again, I would give PODS a call.

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    Customer ServiceMoversPunctuality & Speed

    Reviewed May 6, 2018

    I was doing a bit of remodeling in the house and redoing some floors. I needed to put some furniture and stuff in a storage onsite for a couple of months until I got what I needed done. I was looking at PODS and seeing if they were in our town. I didn’t wanna have to haul it toward them. I wanted something definitely onsite. I called PODS and they were very helpful, efficient and I loved the way the whole process works so, I went with them. I got a normal-sized container which was perfect. I fitted everything I could get in there and it was slam-full when I was done. I like the design of it where the top is clear where I could see in as long as the sun was shining.

    The drivers were very friendly, professional and they made sure that I put the container in the place where I needed it. They called me before they showed up like I asked them to and they let me know when they were gonna be there because I live in a rural area and it was hard to find my place. On the other hand, I didn’t like the prorate where if went one day over the month, I'd get charged for the whole month instead of prorating it at the end. It kept me on my toes and made sure I had to get it done, unloaded and ready to pick up in time. I thought that there would have been a bit more flexibility on the time. I could recommend at least cut that month in half where you could get out of it within a two-week deal instead of waiting a whole month. Other than that, I had a really good experience with PODS.

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    Movers

    Reviewed May 6, 2018

    We used a middle-sized container from PODS a year and a half ago when we moved into the house and didn’t know where we were gonna put some of the stuff. And we kept the container for another month until we found a home. The second time we used PODS was last December for five months of storage because we were remodeling the kitchen and we had to move everything out of the kitchen and the living room. We stored them in a full-size container and we had more than adequate space so I could move around in it if I needed something. However, the containers looked cheesy and I was surprised that they were just plywood with plastic on the outside. But both times, they were weatherproof and there was nothing else I could ask for. The drivers were great, very professional, helpful and answered my questions. I had a positive experience with PODS and they were priced competitively too.

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    Customer ServicePrice

    Reviewed May 6, 2018

    I booked PODS' service over the phone and the rep was very professional, polite and attentive. Plus I liked their price. I requested for the biggest container and my husband was the one who received it and loaded it. It suited all my needs.

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    Customer Service

    Reviewed May 5, 2018

    I booked PODS by phone and the rep was very good. I needed storage and I got what I needed. I got the size 16 container and it was in good, clean condition. But I keep getting emails for follow-ups, and that's one reason to never go to PODS again. I like my business to be done and I don’t need follow-ups. But overall I'd recommend them.

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    PriceQuote Accuracy

    Reviewed May 5, 2018

    We used PODS about eight years ago when we moved from New York to Florida. It was perfect and it worked out great. Then we moved from Florida to Arizona and we used them again. We booked the pod online and we also spoke with their rep. Their service was great. We got the 16-foot container and we thought that we were gonna have enough room but we didn't. We ended up leaving something behind but it wasn't a big deal.

    PODS is the best. When we had someone come to our house and give us an estimate to have a truck and drive it out here, it cost twice as much as what we paid PODS. So, their price was so much better. Then there was an issue when we weren’t able to move into our house right away after we got here. So we had to store our stuff on the pod. If we had gotten a truck to drive us here, we would have had to have our things unloaded into storage somewhere, then load them back up again in the truck and unload them here at the house, which would have cost us a fortune. So, I was thrilled with PODS and using them has worked out the best for us.

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    Price

    Reviewed May 5, 2018

    I used PODS to move and had them drop off a pod, rented it for two months and had them move it to my new location. I got two of the biggest containers and they were clean. The move was significantly cheaper than Cubeit and it went great.

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    Customer ServiceMoversPunctuality & Speed

    Reviewed May 5, 2018

    We were moving from Illinois to Florida and got PODS seeing that their customer service was the absolute best. They're very accommodating. I started booking the pod online, and then I called them and had them bring two containers as we were packing two houses up. They were supposed to bring both of the containers to Florida, and I ended up changing it. So, they brought one one day and one the next day, and they were completely fine with that. They dropped them off and picked them up in a timely manner. They were awesome. It was a very stressful, last-minute move. We came down here in the beginning of March, my boyfriend had a job interview and he got the job. We had to move within 30 days. I would recommend them to anybody and everybody. Their customer service is the best customer service I've ever had to deal with. They're all very friendly people and I would hire them again if I need to.

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    DamagePacking

    Reviewed May 4, 2018

    We hired PODS to house our belongings short term while repairs were being done to our home. We were told that the pod would be in a climate controlled warehouse. We purchased the content protection insurance. We requested they return our pod to our driveway after 2 1/2 months. We discovered water in the pod. It ruined our Sleep Number mattress, several boxes of books - moldy, some clothes - moldy. Contacted PODS to report the claim. End result - they could not determine how water got in therefore they would not cover it. The "contents protection insurance" is so filled with loopholes. They don't cover mold and water damage? How did this even happen? DO NOT use this company!

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedDamage

    Reviewed May 4, 2018

    I had a wonderful experience with PODS and I highly recommend their service. There were about three neighbors of mine who have recently moved or are in the process of remodeling that have also rented PODS and we’re all very happy with it. Every aspect of their service is superb, the cost, the ease of doing it, bringing it and taking it away. I had bought another home and it wasn’t ready to have us move in yet because we were having it remodeled so I only moved temporarily and the ability to get into the pod if I had to was also a nice feature. Their website is very good as well.

    I just turned 69 years old and I don’t do moving very well anymore so we looked at a storage area which meant we had to load it, bring it down, put it in, pick it up and all that transportation crossed back and forth. However it was much easier to have the pod delivered right to the house. I booked with PODS over the phone and my interactions with their representative were great. I had a 16-foot pod and he said that it’s $109 for deliver. He followed up and made sure that I got everything that I needed. Then the reminders that they were coming were very helpful. The container was very clean, very sturdy, nice and white and bright. The size was perfect for my needs. We loaded it with the help of some friends. And then it was picked up and then it was in a safe, secure place. I didn’t need to worry about it. I called and had it redelivered at our convenience. The ease of the service is amazing.

    The only thing I would have done differently is when we loaded things. My furniture is pine which is a very soft wood and we put them towards the outside so when the furniture shifted a little bit, I got a few little dents in the furniture. However it didn’t have anything to do with the construction of the pod or the way that it was handled. They should remind people that they do need furniture blankets to cover their furniture when it’s in there. It’s not that anything is gonna get on their furniture, but things shift. It’s a container so they wanna protect things. Also load it the way you’re going to unload it.

    The interactions I had with the drivers who dropped off and picked up my containers were both very good. They were very polite and they called when they were about 15 minutes out to let us know that they were coming. They arrived on time and were very courteous. The neighbors all came out because we just love the machine that picks up, puts down and moves things around. The lifting mechanism was amazing and they had one guy who was gonna do all this so we were fascinated with it. We unloaded and had everything in the house in 45 minutes. Someone did follow-up to make sure everything was okay and if they got there on time. I was happy as a clam and I couldn’t ask for anything better.

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    Customer Service

    Reviewed May 4, 2018

    I had a wonderful experience with PODS. I was having a home built and needed somewhere to store my stuff. I’m single and didn’t have a lot of people to help me move and I went with PODS for the convenience. I booked a pod online and it was easy. I received a phone call and an email for confirmation, and the people were courteous. I had two 16-foot containers that were clean. The one driver that brought and picked them up was very friendly. I’ve already recommended PODS.

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    Customer ServiceMoversPunctuality & Speed

    Reviewed May 4, 2018

    PODS was lower to the ground, easier to move into, and they would leave it at my location. I booked them over the phone and their reps were pleasant, answered all the questions, and left me without any wondering. I got everything roughly I needed online. The 16-footer container I rented was clean and was just as I expected it, though I wished it was bigger. I loaded the unit up, and then they moved it to my current location and I stored it for several months and got it unloaded.

    I used online to have them pick it up and their site was easy to understand. I just moved the mouse around, clicked, and we were done. Both drivers were very courteous and nice, and they were on time. I put some stuff close to the container and I took my forklift and shoved it over a little bit so we can give it to the driver. PODS was very customer-oriented and pleasant, and our experience had been very good.

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    Customer ServicePunctuality & Speed

    Reviewed May 4, 2018

    We had the PODS unit at our house for nine months, and then they picked up and moved it to our new location. The driver was on time, knowledgeable, respectful and very easy to work with. He called ahead of time before the scheduled pick-up and gave us an hour to 45-minute notice before he arrived. He was very punctual. We got the size 12 container and it was great. It was absolutely clean. It was a great experience.

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    Sales & MarketingPriceMoversQuote AccuracyPunctuality & Speed

    Reviewed May 3, 2018

    I would have given them 0 if I could have! First they were supposed to deliver early morning, they didn't, I finally got the pod at 10. 2nd - the largest pod supposedly holds 4 rms, nope not even close. You would be lucky to get three rooms in, I only had a 1 bedroom condo to move! And I couldn't get a coffee table and my bed in. 3rd. They charged me 353. for this plus one month of storage at their facility in Melbourne FL. 4th I went to set up the delivery for my new place in Homosassa (2 hrs) due west of here. I would have to pay a delivery charge of 199.00, ok, fine, and then I would have to pay a transfer fee from their storage facility in Melbourne to the storage facility in Ocala (4 hrs north of here) of 689!

    Now this quote of 689 is different from the quote of 618 in less than an hour. Remember the 353. Storage fee that I already had paid, now they wanted me to pay an additional 23. for the month of storage, something that she still never explained. So now I've rented a truck, hired more movers, have to drive back across the state, and they still charged me another 106.99 because they stated that because I didn't keep my stuff in their facility long enough, I have to pay another fee for the original delivery. I feel this is a scam in the moving business and these ppl are highly unethical. They are not recommended at all, a simple move has cost me hundreds more than if I just rented a truck from U-haul!

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    Customer Service

    Reviewed May 3, 2018

    We were moving from one house down the street to another house. We booked with PODS over the phone and had an excellent interaction with the rep. We requested for the 25 foot container which was perfect for our needs. It was at its purest when we got it but the door was very hard to shut as it was bent. I was able to close it eventually, but not totally. The driver was very nice both times when he went and picked up the pod and when he served it. Everything about working with PODS was excellent except for the return which was terrible. We couldn’t find the number and my wife talked to someone before we finally got PODS to come pick up the container. It took several days for them to pick it up but when I ordered it, it was fine.

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    MoversPunctuality & Speed

    Reviewed May 3, 2018

    I'm moving cross-country so I needed some containers from PODS. PODS was convenient for us. We could pack it at our own speed and put things in so that we could assure that they would arrive safely. We didn't have to wait on a driver to pick it up and deliver it across the country. We booked online and was able to speak to the reps. They were great. We had questions and we made some changes to our scheduled appointment and delivery and pick up days and they were easily changed through the reps. Also, the size of the container was perfect. The drivers were also professional, very courteous, respectful of my property and knew exactly what they were doing. They did what they were supposed to do.

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    Reviewed May 3, 2018

    We relocated and needed storing services. We had already moved and we couldn't do a lot of consolidating. There was work that still needed to be done to my home where I reside now. I did not want to take the things that I had to another location or have these on hand and have everything be cluttered. We could have storage onsite with PODS and it seemed better or safer to have the pod unit there. This way, I could take out anything that I needed and put it where it needed to be. So, we got in touch with PODS and the reps were very informative and efficient when we booked the pod unit. We requested a 10' x 10' container.

    When it arrived, the container was in good shape. We also purchased one of their keys and locks for the storage unit and then made everything more secure, and I felt more secure. But the only thing that I didn't care for was that the older gentleman that delivered the pod unit didn't exactly put it where I requested and he gave me a bit of a hard time, but maybe he just didn't understand. Other than that, everything was great and I would recommend PODS.

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    Customer ServiceMoversDamage

    Reviewed May 2, 2018

    I did some shopping around and I heard good things about PODS. I prefer to do things over the phone but after I got everything set up and I had a password, then I did everything pretty much online. There are times when the website is very difficult to use when you want a specific answer. But when you call the service number, they always give you an answer. They're very helpful when you call them, though sometimes you have to wait a long time if they're busy. We moved to a very rural place 17 miles from the nearest city and then a good hour from any place that PODS would come from, and it had very sandy soil. There were very specific things that I needed the driver to know so that they didn't get stuck and there was no way to answer that other than through a person.

    There were two moves within 10 months of each other. We got the largest container and it was adequate for our needs. The first container going out was one they said was older and it had wood strut in it. Comparing it to the newer one 10 months later, the older one was much better because with the wooden strut, they had put screws in the ceiling. My husband's really good with tying ropes and we made webs between the section, but with the newer one, you couldn't do that. You couldn't go up to the ceiling. Also, the older one was easier to use and it seemed more substantial. The newer one had dents in it and I actually had to get the person to tell me to stand on the handle and jump on it to get it to go down and I didn't want to do that. It was truly the only way to get the door down.

    All of the drivers were wonderful. They were super people and they handled the move very well. The two people that handled it on sandy soil were amazing. They were very careful and they did a very good job. Also, both managers in Tucson and Savannah made personal contact with me and they were very helpful. In Tucson, I didn't have a phase where they could lower the pod onto the property, so I had to go and get it with a rental truck. But there was nobody in that big facility, and I had to call the service center and then they sent somebody. Overall I was pleased with both moves and PODS handled my things beautifully. I'd recommend them.

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    Customer ServicePriceMoversPunctuality & SpeedDamage

    Reviewed May 2, 2018

    I needed storage and moving services, and PODS had competitive prices and services. But in the end, I chose them for their solid metal container. The containers from other companies were a combination of wood and cloth. The U-Haul one was a little bit more fabricated and I was concerned about it 'cause my stuff is heavy. Since this was gonna store more of my valuable stuff, I wanted it to be entirely metal or relatively close to metal. PODS’ container looked very clean and professional. It looked like my stuff would be safe in there.

    Their website was one that you could understand, and I had great ease of use. I started the inquiry online then someone contacted me and the rest of the transaction was by phone. The guy had worked for the company for a while and was very knowledgeable. He answered all my questions and he tried to tell me what would happen, how it would happen and what my best options were. So I found the telephone experience to be valuable. It’s different talking to someone about a product or a service you’re not familiar with than trying to read about it online. So the phone contact was better for me.

    The 16-foot container was just a little bit smaller. I rented an 8-foot U-Haul and used about 4 feet of that so I needed a 20-foot container but the 16 was the right size for fitting in the driveway and it did get most of my stuff. Both drivers who dropped the container off and picked it up were very knowledgeable and pleasant. My driveway had a little bit of an angle and the first guy was very skillful. it. It was a little bit of a spectacle. He was also informative. He explained what he was doing and how he was doing it.

    I moved a four-bedroom house in this 16-foot pod and I had it stocked floor to ceiling, wall to wall. There wasn’t another inch of space in the pod and I did my best to tie things down but I was worried about things shifting inside. When the pod arrived, nothing had shifted or broken. The guy who delivered it did a great job then three days later, he picked up the pod. I knew he was coming so I was waiting for him and when he showed up, I thanked him. I had a great experience with PODS and I would recommend them. I also used one of the three moving helper services that they recommended to help unload the pod. They moved my stuff up the stairs and put the heavy stuff. They did a great job too.

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    Customer ServiceMoversPacking

    Reviewed May 2, 2018

    I needed moving and storage services and I chose PODS because of the convenience and flexibility of the situation I was in. Initially, I booked the pod over the phone, but I booked an additional pod later online. Everything about the online part was great but the response time on their website was very lagging. I requested for three 16 x 8 x 8 containers, although I originally started with two 16 x 8 x 8. I packed one of them too much, so I had to distribute it to another pod. It would have been nice to have a better education on how to pack the pod prior to packing. But the containers were all clean and well-kept.

    I have nothing but good things to say about PODS. I had a complicated move with multiple logistics and PODS was awesome. I had a great experience. All of the drivers were amazing. They all contacted me prior and gave me perfect estimation times of arrival. I have already recommended PODS to other people in my organization that had to move.

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    Customer ServiceMovers

    Reviewed May 2, 2018

    The house we’re selling was in Connecticut and I'm here in Pittsburgh. I needed a storage so I booked PODS online and they followed up with me over the phone. I had no idea what it was gonna be all about but doing it long distance I had no choice. The guy I dealt with asked me what I needed to put in it and I explained everything. He said that I had the right size of the container. I was scared that the pod wasn't gonna fit in the driveway because it's lined with the Belgian block, like stone on the edges. He went on Google Earth for me, looked and said that it looked fine and it was. He was fantastic and there was plenty of room. The container got delivered and it was in perfect condition and spotless. Then, we had to get our own lock.

    The driver called to tell me that he was coming to get the container. What I thought was really nice was when the guy was dropping the pod off, he had some little, thin branches that hanging over the driveway. He had clipped them and he called me to tell me that he broke a couple of branches. I said that I was happy to have free tree trimming and I said "Thank you." He could have just left but what he did was so nice. I didn't need to rent a truck to lock the stuff to a storage unit. I was able to keep it in a pod while we did painting. And then we were able to unload everything out of the pod. I would highly recommend PODS to anyone else.

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    Customer Service

    Reviewed May 2, 2018

    The representative was very helpful when I initially booked with PODS over the phone. Then I made the arrangements for the pick-up and delivery service online. I showed the driver where to put the container then he backed right in there and put in down. I got a 16-footer storage container for two or three rooms. But there was no furniture. It was all boxes and equipment. The container was excellent and clean. It looked like it was well-maintained and solid. There were no water leaks either. I had it for a month before moving in. Then we had it moved to the new home and we had it for another twenty-some days after that. PODS has a well-known name and if I had to do it all over again, I’d use them again.

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    Punctuality & Speed

    Reviewed May 1, 2018

    I had a great experience with PODS. I booked them online and over the phone for on-site pickup and storage, as well as drop-off. I got their biggest container and they were timely. I would recommend them to a friend.

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    PriceMovers

    Reviewed May 1, 2018

    I had to have PODS store my belongings for a while. They had a storage facility which was advertised as climate-controlled and this meant a lot to me because my living room furniture was a bit expensive. I booked them through their 1800 number and speaking with their rep was great. Everybody was really nice and helpful. They asked me what I had to store in order to decide whatever I needed. I ended up getting the largest container. It was adequate for what I needed and I felt satisfied once all my things were in there. I was impressed with their drivers too. They were super good, knew what they were doing and were in and out in a matter of minutes.

    They stored my things in Grand Rapids. At one time, I was a bit confused about my payments and didn't think I was getting charged, so I talked to them and they assured me that my pod was not lost. I was a nervous wreck, but everything turned out okay. I would recommend PODS over anybody else because it's so convenient. All you have to do is walk out the door and get what you need. You can also take whatever time you need to unload and load it and be done with it.

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    Customer Service

    Reviewed May 1, 2018

    There was a minor flood in my house and initially, I got an insurance-paid, large storage pod. Then since the work could not be completed within the time the insurance was done with their efforts, I rented a smaller pod on my own. Both pods were excellent. My interactions with the PODS reps on the telephone were excellent. Also, the gentleman that delivered the second smaller pod was very generous with his time. The pod came delivered backwards and he managed to turn the whole thing around in a small space and put it the way I needed it. I would tell a friend to go for PODS.

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    Customer ServiceMovers

    Reviewed April 30, 2018

    PODS is a great service. I was in the midst of moving. I sold my house and needed to store some things until I bought a new house six months later. I got a decent-sized container from PODS where I could fit a bed, a couch and other things. I also had a climate controlled storage unit where I did like beds, but I utliized my pod for furniture and bigger things because the luxury of simply having them delivered right to my door was a nice action, instead of having to repack things and move them. I couldn't pass that up. The reps were great, very easy to talk to, easy to understand and everything got set up. When I got my pod delivered, it was supposed to come with a lock, but it did not. I got charged for a lock and I called and told them that I didn't receive a lock. The charge was taken right off like so, that's great.

    The drivers were nice, too. At both times, they gave me a heads up on maneuvering the pod into the driveway. I appreciate them for letting me know and not simply doing it. Also, it was about 7:00 AM and I was down to the wire trying to get the stuff in the pod. The guy was already picking it up and he helped me with the strap so, that was really nice.

    On the other hand, the misconception that I had up to prior to utilizing PODS was that they had to store the unit on their property. When I found out that they did not have to do that, that's when it became ultimately that there was no reason why I would not do it. I would recommend to PODS to include that in their advertising. Other than that, I was telling one of my customers about PODS the other day that it was the best thing I did. She is moving somewhere far and for PODS to deliver the pods there, it's cheaper than for her to get a moving vehicle. I would recommend PODS to anybody.

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    Customer ServiceMovers

    Reviewed April 30, 2018

    I was doing a cross-country move, so I searched online for a company and went with PODS for the name recognition. I booked over the phone, got the smallest container and their team was efficient. I also referred a friend to them then he used them and that was good.

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    Movers

    Reviewed April 30, 2018

    I needed services for moving and I thought I’d try something different. I kept seeing PODS around and it was a very elegant solution to what I was hoping to achieve. Instead of renting a U-Haul and having to drive that cross country, PODS did that for me and I just drove a car and it worked out all right. The representative I dealt with was very helpful and knowledgeable. They were quite thorough and I was very impressed by that. The sizing of the container was good for what I was looking for and it was very adequate.

    I had a very good experience with their drivers as well. They were quite attentive and exercised a lot of care with my blinds. However, as awesome as it was, the PODZILLA does not fit everywhere else and there was a limitation to what we can do with that, especially if the loading dock wasn’t as high as I'd want it to be. Other than that, the experience was perfect.

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    MoversDamagePacking

    Reviewed April 29, 2018

    Having moved more than 20 times without breaking a glass. I thought I'd give myself a break and use PODS...huge mistake. They destroyed my furniture and blamed it on my packing... I will never trust another franchise...private movers only.

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    Punctuality & Speed

    Reviewed April 29, 2018

    I chose PODS because of convenience. I then got a quote online and confirmed it over the phone. The 16-foot container I got was clean. Everything was smooth. I didn't have any complaints. And while I had a good interaction with the driver, I had a problem when they dropped the container. However, they quickly brought another truck and managed to fix the problem midday. It wasn't a big deal since it wasn't a pickup. Other than that, everything was good. I was billed as planned.

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    Customer ServicePricePunctuality & Speed

    Reviewed April 29, 2018

    I had a wonderful experience with PODS. I was remodeling and pulling up all the floors, so we had to move the furniture in our driveway. I called Mobile Mini and they were so expensive. I told them I didn’t want to buy the pod. I just wanted to rent it, so they hung up. I compared and knew that PODS had a good reputation, so I went with them. They were very good and followed up quickly via email. When they gave me this wide time frame which didn’t work for me, I called and the rep tightened it up for me which I really appreciated. He and the construction people came all at the same time and the guy delivering the pod stood back and let me do my thing first before taking over. Everything was great. From the gentleman on the phone, to the gentleman that brought the pod there and the gentleman that picked it up, it was perfect. I highly recommend PODS.

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    PriceQuote Accuracy

    Reviewed April 29, 2018

    I was moving from Virginia to New Mexico but I was pressed for dates and everybody else wanted a two-week lead time. I called PODS and they dropped the pod when I wanted it, picked it up when I needed it and then delivered it when I wanted it at the other end. The driver was great too. I moved into a three-bedroom house and I’ve basically filled out two rooms and a kitchen. But I’m in the military and I had a lot of stuff. I brought all my stuff and some sports stuff, then my family is bringing the rest.

    When I was booking the 16-foot container, I started online and then I did it over the phone. I used PODS for one-day storage and for moving. The inside of the container was perfect. The outside was a little bumped and banged up but that was okay ‘cause there were no leaks. But the cost was a little bit high because I ended up having to buy labor. I booked PODS' suggested people. I would tell others to try and get them down on the price. But I paid for convenience and I got exactly what I wanted so I didn’t mind. I also got charged $2100 twice but PODS refunded it.

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    Customer ServiceMoversPunctuality & SpeedPacking

    Reviewed April 29, 2018

    We had a pod for moving as we were building a house so we used the pod while the house is being built. I liked that PODS was gonna be on temperature controlled place and it could be dropped off at our house when we're ready to pack and unpack it. I started booking the pod online and I finished it on the phone. PODS website could have been a little more user-friendly. I wasn't able to schedule the drop off when I was ready to get my stuff back online. I couldn't figure it out so that was why I called. I had questions and then when I had to drop it off, I had questions too because our house didn't have an address and I needed to make sure that it was gonna go to the right place. Their representatives were very helpful.

    The container I requested was the middle one and it was in good condition. PODS customer service scheduled the pickup for two days after they originally dropped it off. We weren't around and they picked it up. When the driver dropped it off, I was around and that they were very helpful. And when I dropped it off at our new house, we asked them to put it in a different place than what I requested and they were helpful with that as well. Everything was good. PODS was great overall and I would recommend it to somebody else.

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    Customer ServiceMovers

    Reviewed April 28, 2018

    My son and daughter-in-law used PODS when they moved and they were very happy so I used them too. I was moving to Michigan but PODS does not deliver there. I was going to use another moving company but their pod was much smaller so I booked with PODS online instead. When I got around the booking I called and they were very helpful and courteous. They brought the 12 footer pod and it was perfect, clean and in great shape. I filled it up and they got it out of the house while I listed the house. They moved it to their storage and brought it back for the movers to move it.

    The driver was very friendly, very helpful and excellent and moving the container was the coolest thing. They put the pod exactly where I wanted it with a mechanism they used. It was just great. I like PODS. They came when they said they were gonna come and I didn't have to be there. The payment was easy too. They had my credit card number and charged it. It's an easy way to do stuff. I would have used them for a lot more if they're able to service my area.

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    Movers

    Reviewed April 28, 2018

    We wanted to pack up and move some of our things ourselves when we moved. So we then got a container from PODS delivered because they were familiar to us from other friends who had used them and they had worked wonderfully for them. I called to book the container and the lady I spoke to was an older gal, which suited me since I'm older and we hit it off. The 16-foot container came in good condition. It was delivered by PODZILLA and I stood out there and watched the whole time. I was fascinated with the technology. The container could have been a bit smaller but we were happy with it. We were able to bungee everything down and cover it so it wouldn’t be running around while we’d be driving.

    I had three drivers and they were great. They were very polite and very efficient. It was a great experience. Also, I had the container for several days. They told me that if they delivered it in the morning and we got it emptied, they would come back and pick it up that afternoon. That worked perfectly for us because we're moving into a community of senior citizens and they don’t like you to have things out overnight. I would absolutely recommend PODS. They're the way to go. If you wanna do some of this yourself, be sure you got your things packed and stored the right way, then you don’t have to worry.

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    Customer ServicePunctuality & SpeedDamage

    Reviewed April 28, 2018

    PODS was a good solution for us. We needed to move part of our stuff and it’s complicated. I called PODS and talked to somebody to arrange everything, and the rep was very helpful and she was great. The 16-foot container itself was fine and clean inside. It was raining the day we unloaded it and the corners were getting a little wet. And nothing got damaged by any stretch of the imagination, but the container needed a little extra caulking.

    The driver for the original empty pod drop off was awesome. He was very nice and we had fun chatting. I was sick when it got picked up and then when it got delivered to our new house in New York, I wasn’t there. But everybody seemed to be fine and I didn’t have to do any follow-up. PODS served what we needed and did what we needed it to do, and everything went great. They gave me time to load it up on my schedule, and then it got delivered in a week, and we unloaded it lickety-split before the end of the month.

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    Reviewed April 27, 2018

    We were trying to move four people at the same time and there's a period where some of us were out of town so we needed to keep the container for three days or so to accommodate everyone's schedule. I booked online a 16-foot pod because we could keep it for 30 days without incurring additional charges. Everything was well executed and it worked for us. Everything was well stored. I'd definitely recommend them and I would be happy to.

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    MoversPunctuality & Speed

    Reviewed April 27, 2018

    PODS' web portal was so easy to use for booking. I requested for the larger size of container that they have and it was perfect for my moving and storage needs. It also looked great and was very clean when it came. The drivers were great too. They explained to us what was going on with the whole process and we even got to watch them do it which was fun. We went through the standard of having them drop it off and then pick it up later at the new address. Everything worked as expected. PODS is very reliable and I've already recommended them to a couple of people.

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    Customer ServiceContract & Terms

    Reviewed April 27, 2018

    I needed a container for moving and PODS was the best option for me to use at my leisure. It was also flexible. I booked my pod over the phone and the rep who helped me was delightful. I had some hiccups and PODS worked with me well on the closing of my house. The dates and things changed and they were able to keep it within my one-month rental agreement. Everything worked out great. The container I requested was the big one and it was the correct size for my needs. It was clean, shiny and relatively new when I received it. The driver who dropped my container asked me where I wanted it and it happened without a hitch. I had a good experience and it worked for me. PODS is a good outfit and I’d use them again if I need it.

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    Punctuality & Speed

    Reviewed April 26, 2018

    PODS is the storage company I've heard of the most, and having them bring the container to my house was a big help. I booked online and it was straightforward. The container was a little dusty but it was in good shape. The drivers dropped it off and picked up while we were out working or in the morning, and it was delivered right where I wanted it. I scheduled the pickup and it all went pretty smoothly. I'd tell others that it's a good idea to go ahead and use PODS.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & Speed

    Reviewed April 26, 2018

    I have seen PODS in my neighborhood frequently. I liked the name brand and the logo on the pods themselves. We did the booking over the phone, and the representatives were excellent. We had two units delivered to our house to our house, and then they were picked up. Then they were picked up from the nearest environmental storage, and then redelivered. The whole process took about three months.

    We got the 16 foot pod which was in my driveway, and the 12 was on the street. The only problem I had was not a PODS problem, but according to the city where I live, the pods were only allowed to be on the street for a certain number of days. We had an ice storm around that time which kind of delayed it so I got a warning notice. I made sure that when I had the pods redelivered and the movers unpack them, that I was mindful of that time limit. I live in a kind of a cul-de-sac and my driveway has about a 30-degree incline and the drivers were excellent.

    However, we had difficulty selecting movers and the people to pack the pods, and we were referred by another company. We were given several choices and unfortunately, I chose the wrong choice. And it was unfortunately based on price and it weren’t a pleasant outcome. Getting the movers in and getting the pods delivered was being done at -2 degrees and with three inches of water in the house so we didn’t expect miracles. I wish PODS had given us some recommendations for local movers to choose from. Other than that, I would tell friends that PODS is dependable and they follow through. We were always notified throughout the process when the pods were coming and the scheduling was accurate and on time. From a confident standpoint, I would definitely use them again.

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    Customer Service

    Reviewed April 26, 2018

    We rented a storage unit from PODS to stay on our property and the experience was great. I started booking a pod online and ended up talking to somebody. The rep was personable and incredibly helpful, and we had a lovely conversation. When we got the 16-foot container, it was absolutely clean. We put everything we wanted in and although we didn’t have a lot of extra space, it was a perfect fit. The container suited its purpose and was sturdy as well. Also, talking to the driver was fine. In fact, he thought the instructions I gave for where I thought the unit would be placed wouldn’t work well, and so we had a conversation and agreed on a different strategy. I would highly recommend them PODS.

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    Movers

    Reviewed April 25, 2018

    It turned out that the truck sank in the mud and there was nowhere to leave the POD. But the company refunded all my money without me even requesting a refund and the representative was always courteous and professional. I am moving to an apartment and eventually buying a house in a couple of years. I wouldn't hesitate to use PODS to move from the apartment to the next house. I think they treated me fairly.

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    Reviewed April 25, 2018

    PODS is a great company. I booked them for moving and their reps were perfect. I requested a 7 x 7 container and it was the ideal size that I needed. Also it looked almost brand new. I've recommended them to others. PODS is a great way to go.

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    Customer ServiceMovers

    Reviewed April 25, 2018

    One of my partner's co-workers has friends who used PODS before. I used PODS for the convenience that they just put the container in your place. The storage was to hold my belongings for a couple of months because I relocated from a state. I booked over the phone with a rep and it was excellent. They were very experienced and very knowledgeable. They were very patient with me and explained everything I needed to know. They asked me what I was planning to put in the container and they suggested the large container which was the correct size to meet my needs.

    Then I needed another container besides the first one and a small one. But I only got the large one and I didn't get any small one. Still, the container was excellent and the driver who picked it up was a very nice person. I called PODS again after the container was picked up to make sure that everything was done and nothing else was needed. As a whole, I experienced a very good customer service from the first call to the end.

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    Reviewed April 25, 2018

    I booked PODS over the phone to be used for both storing and moving. They're convenient and they had good reviews too. Everything was fine and normal with my interactions with the reps and drivers whom I dealt with. The container was good as expected. Overall, it was a pretty straightforward experience. I would use PODS again and if my friends would ask about them, I would tell to go for it.

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    Customer ServicePriceQuote Accuracy

    Reviewed April 24, 2018

    I had a positive experience with PODS. We were moving from one house to another house, but we were storing stuff in the meantime. I looked online and there was no other good option but PODS. I also had a talk with one of my coworkers and they used PODS in the past and they loved it. So, that was a big selling point as well. I called the first rep and then we talked it over. And then I called back again because I wasn’t sure initially that I would use PODS. I had a good experience with the person on the phone. Thereafter, I used the website and the chat feature. Their website was easy to navigate and I had no issues with pod positioning, the length of time. The container was clean and it was good for me. I was able to touch base with the driver. They called me and I would call them back. And I had the same driver for both the pick-up and the drop-off. They were very friendly and the price was neat as well. So, it worked out really good.

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    Customer ServicePunctuality & Speed

    Reviewed April 24, 2018

    I have used PODS when I moved previously. I booked them again and this time, I went online and logged into my account. I got one of the bigger containers for moving and storage. When their reps placed my pod in the wrong direction, I called them and asked if they could come back and turn the pod. Talking to them was wonderful. The drivers who came out to pick up the pod were very responsive, quick and pleasant too. PODS is just top-notch all the way around. Both times I've used them, I had no problems. I had a great experience with them online, through the phone conversations, and even customer support during billing. It was very easy and self-explanatory.

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    Customer ServiceMoversDamagePacking

    Reviewed April 24, 2018

    With PODS, we could pack at home and into a container and it would be stored in a climate-controlled warehouse as opposed to having a moving company come, move it into a warehouse, move it back into a truck, and bringing it back out to the house. I booked PODS online and in about a half hour, they said I could have one in about three weeks because this happened during hurricane Harvey. Then, I got a phone call about 35 minutes later from the local company here in Corpus Christi saying they just happen to have one available and would I like them to bring it up. I answered yes so that afternoon, I had the pod and we started packing. We had to do a lot of work before we packed stuff but we got it all done. They came and took it to the warehouse and it stayed there until we were ready for it.

    We got the 12-foot pod which was the one that was available. We had one room upstairs that was not damaged and whatever we couldn't put in the pod, I was gonna move up there. But it worked out and we didn't have to. We were able to send everything from the first floor in that pod. Also, it was nice and clean and when we got the 24 blankets that came with it. We had to clean some of the furniture because it had been damaged. We let it sit for about a week just to make sure that we weren't gonna have another problem, we put it into the pod, and they took it away. The drivers were all very professional, nice, and helpful. I was very pleased with them all and I have recommended PODS.

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    Customer ServiceMovers

    Reviewed April 23, 2018

    We were moving from Florida back to Ohio and we didn't want to rent a truck and go through all of that. ABF had a similar type of deal, but I researched PODS on the internet and they had glowing endorsements. I called and talked to their reps, and everybody was upbeat. I'm retired now and I've got a bad disposition, and their people were at least friendly and helpful on the face of it. We got the biggest pod that they had, and though I wish I had a bigger one, it fitted our needs. It was also clean and neat. The guys that both delivered it to our home in Florida and picked it up there were kids compared to me and they were wonderful to deal with. You tell them what you want and they jump through hoops to get it done for you.

    We had a little bit of a problem once we got to Ohio. The pod was supposed to be delivered on a particular date and the thing fell through with the house. It was just a matter of timing. I called them up and told them, "Please don't deliver it on this date. There's not gonna be anybody there." And the guy that I talked to said, "That's no problem. You're already paid up 'till the end of the month so let us know when you want it." Everything that they told me they were gonna do, they did. I couldn't give PODS anything but a thumbs up.

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    Customer ServicePriceMoversPunctuality & Speed

    Reviewed April 23, 2018

    I've used PODS twice over the last 10 years and I used it for storing my furniture when I was moving. I preferred that I could control where my furniture was and no one else could get access to it. I've heard horror stories through other moving companies with theft and exchanging lower grade furniture if it's not stated just right, and I've had friends who had personal experiences like that with large moving companies. I booked my pods over the phone and I had a good dealing with their rep. There was clear communication. They gave me the pricing and I got what I asked for. The dates and the times were perfect. I requested a 12 and a 16 footer container. They were very clean and in great condition. Their drivers were very accommodating and courteous. They put it exactly where and how we wanted them. The pickup and delivery were on time and then the pricing was reasonable. Everything went well and I would recommend PODS.

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    Customer ServiceMovers

    Reviewed April 23, 2018

    I used PODS for storage. I was more familiar with them than other companies since I hear about them more than other providers in terms of marketing so I went their route. I booked two containers over the phone and the experience was great. Then I made a change online. Both came in good condition. I called in again to extend the date and the experience was the same. Very helpful.

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    Customer ServicePrice

    Reviewed April 22, 2018

    We were doing a job a little far away and we needed to store our equipment so we got PODS. I chose them because they had a reasonable price. I booked online and their guys helped me edit my booking on the phone. Their website was pretty easy. Their driver gave me a call to let me know that they were on their way.

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    Packing

    Reviewed April 22, 2018

    I had an extremely awesome experience with PODS. I've been using them and I needed their service for moving and storing at the same time. Another company suggested them and I'm glad I used PODS 'cause it was on-time and very convenient. As opposed to me tick tacking and going to another property, PODS went straight into my parking stall and I was able to pack and move into it.

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    MoversPunctuality & SpeedDamagePacking

    Reviewed April 22, 2018

    Booking PODS online was easy. We requested a pod to be in the alley of our old house. That alley was tight but the man from PODS was so patient. He got the pod on the crooked side so that whoever came in after him could get it out easier. It was great and there wasn’t any other way he could’ve done it. I got to move boxes in whenever I could and it was nice to be able to have something like that because I didn’t want to rent a storage unit. The pod was just big enough and it was everything I thought it would be. I had my own lock and it was easy to lock it up at night. I knew all my stuff was secure. Also, the delivery guys were extremely nice and polite. They came on time, delivered it, picked it up and took it to the new house which was only about six miles from our old house. It was a neat experience. I will always use PODS.

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    Customer ServicePriceMoversPunctuality & Speed

    Reviewed April 21, 2018

    I was moving from one house to another and the other house was not going to be ready right away, so I needed to put things in a storage place at just one time. And then a friend told me about PODS and it was a great solution. I booked with them online and it was easy to figure out. I always do all the stuff online. I had a question, so I called them, and they told me I’d change my schedule because it was something I could do online, so they did it for me right away.

    I got a 12-ft container and it was clean, durable and in a very great condition. Both drivers were also very nice. My container was going to be delivered around 7 AM and so the driver called me very early but my phone wasn’t on. So, when I found out his message, I had to rush to call and tell him to wait because I had to tell him where to put the container. That was the second time it was delivered and he said, "No. We already delivered here." But I told him to wait for me because I had to tell him exactly where to put it. So he waited for me and when I got there, of course he put it on the wrong side because he didn't know. But he just moved it and everything was great.

    But I have a little thing with PODS when I got my bill. The storage took 30 days but they charged me extra. And the statement, "Storage in our location" in their website wasn't clear. I really thought that the storage period starts after they pick up the container from the driveway and put it in their storage. They said no, and it starts from the time they deliver the container. But I said to them that the container was in my driveway for three days, so it wasn’t in the storage. So their count for storage days was 31 days. They charged me extra storage for one day. But we were able to figure it out and they refunded me that money. So, everything was good.

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    Customer ServiceMovers

    Reviewed April 21, 2018

    I needed moving and storage services and I chose PODS because I've used them a couple of years ago. I booked online and got a follow-up call and email. The online booking experience was fine. I requested for the 16-foot container and it was clean. The drivers were fine and friendly. We live in a gated community so I had to call them in and they notified me when they were coming to pick up the pod. I would recommend PODS.

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    Reviewed April 21, 2018

    PODS does climate-controlled storage and moves to the new locations. We got one 12-foot and four 16-foot containers from them which came fairly clean, undamaged and in pretty good shape. The driver was very good and pleasant too. I'd recommend PODS to friends.

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    Customer ServiceMovers

    Reviewed April 20, 2018

    We hired PODS during our move because of their service over the phone. I booked over the phone and I spoke with three or four different people and they were excellent. I got a 16-footer container and it was right to the edge. There was no extra room there but it was clean. And the drivers were all excellent. Everyone seems to be professional and the timing of it was terrific. The whole experience was very satisfying.

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    Customer ServicePriceMoversPunctuality & Speed

    Reviewed April 20, 2018

    When I moved across the country the first time, I swore I'd never do that again by myself. We went online and compared all the choices that we had. I reached out through the website, got the number and called. PODS had a good price and also, the size of the pod and the delivery time were what we needed. I went back and set up the account online. Everything was done verbally over the phone. Once all that was done and settled, I went online and set up my log-in and my account. I would be able to see everything from there. The reps were very good, helpful and explained everything very well. When I had questions, they were able to answer them in a concise way so I could understand it.

    We got a container that was like two or three bedrooms. It was very clean and didn't smell so I was okay with putting my stuff in it. At one-point, I was saying to my husband we needed to order another one and see how fast they could get it here because there's no way it's all going to fit, but we had some amazing puzzle people. And there's always a bit of room at the end that's got odd spaces and they were able to get it all in.

    With the dispatch, there was a bit of confusion as to where I wanted it dropped off and they went to the wrong place. The guy called me and said he didn't see anybody because I had told him that I would be there and so, he called and I said it was the wrong place. I gave him the address again. Nevertheless, the drivers were very good and were very professional. We have never seen them how they got the PODS off the truck so I was videotaping it on my phone so my kids could see how it works. It was a neat thing to see. The guy was very understanding, jovial and we had a good interaction.

    We had to use a storage center for climate control which PODS doesn't offer. After they dropped the pod off at the final destination and we unloaded, they came back, picked it up quickly. The drop off was really good. I told some people who were talking about moving and storing that if they want to do it themselves, PODS did a great job for me and I didn't have any problems with them.

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    Sales & MarketingMovers

    Reviewed April 20, 2018

    I needed moving services from PODS. I saw their advertisement on television and it looked like they fitted what I needed. The representatives were very professional and I'm well-satisfied with them. I initially booked with PODS on the phone. I asked for their largest container and it was big enough for all of my things. Everything was perfect. It was fine, clean, and ready to go. Everybody that I dealt with there, including the drivers, were very professional and nice. I was very satisfied with PODS.

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    Customer ServicePriceMoversPunctuality & Speed

    Reviewed April 19, 2018

    I needed storage services and PODS was a name I had heard before so I started looking. I checked on pricing and I had heard that they were reliable. I booked online and it was very easy to do. All I did was log on to the website, register my information, and decide what size of the pod I wanted. I got an email saying that they had received my order and everything was on schedule. I requested for the 16-footer and it was in good condition. There were no dents on it and it was great. We weren’t home when they delivered it but the guy who delivered the container called in advance and let us know they were coming and gave us instruction how much room they would need. So, it was all set and ready for them to drop the pod. The same thing when they picked it up, we were ready for them to come and get it and store it for us, so everything worked really smoothly.

    When we had the pod dropped to unload, the customer service reps were very professional about it. The driver was really nice and very accommodating. We were just moving in and there was a tree that was hanging over the driveway where we were trying to put the pod in. He had to do a bit of creative maneuvering, but he got it in there without damaging the tree or the pod. He did a great job and I was impressed.

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    Movers

    Reviewed April 19, 2018

    I booked PODS over the phone for their moving and storage services. The rep was professional and courteous, and it was good talking to him. The customer support was there. I requested a 16-foot container and it was clean and in good shape when I got it. The drivers dropped it off at one house and then delivered to the other house and picked it up. Everything went well. They did what they said they were gonna do and it was a good experience. It's really convenient with PODS because you won't need to load and unload at a storage unit since everything would be brought right to your door. I'd do it again.

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    Customer ServiceMovers

    Reviewed April 19, 2018

    We’ve used PODS before and had a really good experience. We went with them again and booked over the phone because for what we were trying to do, the online booking would not allow us to actually complete the process. Both people I spoke to were very knowledgeable about the PODS’ process and what had to be done. They even reminded us that at the place we were moving to, there’s a law in place about how long you can have a pod sitting on the street.

    We got two 16-foot pods and they are two different types. One of our pods was the older timber frame type and the other one was the newer metal frame type. There were good features in both of them. The metal frame one is really nice, but the tie down positions are different because of the way the framing is set up. I like the old tied down position better.

    The driver was an artist. He was great. There was a dumpster enclosure at one end of the parking lot in Chicago where we moved from. It was difficult to maneuver in and out but he managed to get the pod close to where wanted it, although not exactly. I figured we just have to live with that, but he said to hang on. Then he used the truck itself to hold the pod into place sideways, in a way that I didn’t even know they could do. He said that the metal plate on top of the PODZILLA frame is used to push it, which was cool. He got it exactly where I wanted it to be despite it being complicated. And he maneuvered it around all the parked cars. It was very artistically done.

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    Damage

    Reviewed April 18, 2018

    I booked with PODS online and it was easy. I had two of the big pods. I said that’s what I needed but they said I needed another one, so we had to get a 7-foot container as well. When the containers were unloaded at the house, I was impressed because a guy was sweeping them out. I had brand-new furniture in my kitchen, my dining room, and my living room, and I had a wardrobe. I told them over and over that wardrobe was heavy. But it was so scratched and damaged, and so were my nightstands. My wardrobe was awful and needs to be totally refinished. I had a substantial hole punched in my new leather chair too. I had a new bunk bed and a whole chunk of wood is gone. My furniture was so destroyed.

    I filed a complaint and after I filled out the stupid form and sent them about 15 pictures, they mostly said, “You can get $250.” I still can’t find all of my stuff and I had to watch it stolen. It was the people that loaded it but I didn’t report that. I know I’m not going to get any money back and $250 is nothing with all the damage but my hope is that PODS will document that and not hire those two guys again. For some reason, they had to take the pods to the pod place in Garland and put my stuff into different containers. So, it could also be the people that unloaded my stuff and put them into the pods in Garland. I don’t have a problem with PODS but I think it was with the hired helpers. And I also said I need three guys and they only sent two. Still, PODS did everything they said they were going to do. My stuff was picked up and delivered when they said.

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    Reviewed April 18, 2018

    I used PODS a long time ago. More recently, I booked them over the phone for a moving service. My whole experience with the PODS representative was good and everything was perfect. The driver was great too. I’d tell a friend to give PODS a call and that it's good.

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    Customer ServiceMovers

    Reviewed April 18, 2018

    I hired PODS for moving and storage. I started booking online and I couldn’t really get my questions all answered so I ended up calling. The persons I talked to over the phone were very helpful and the container I got was big and clean. Plus the driver was very pleasant. We had a container dropped off and picked up and then dropped off again and picked up. So all those four times, we weren’t always around when they came but they always called and let us know that they were coming. Everything was good. They didn’t have any problems. I would recommend them. Plus they were very reasonable price-wise.

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    Customer ServicePriceMovers

    Reviewed April 17, 2018

    I booked PODS over the phone and their rep was a little pushy but okay. I liked their price and I requested for the largest container they had. I had more stuff that I can put in but it was good. The container was clean. Also, their drivers were excellent. They put the container right where I wanted without a problem. Last month though, I find out that I was charged again for some unknown reason and I had called and they said they'd get back to me. The problem was taken care of but I don’t know why they started charging me again. There was no feedback on that.

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    Customer ServiceMoversDamage

    Reviewed April 17, 2018

    The PODS rep was very nice and helpful. I was moving from California to Idaho and we got the 7-foot container which was a perfect fit for everything that we needed. When we had to get back to PODS because the apartment complex would not let the pod stay as long as we wanted it to, they went out of their way for us to accommodate the apartment complex. The drivers were very sweet and nice. They always called and let us know where they were at and showed up when they said they would. Nothing really got broken. Everything was perfect and I would recommend this company.

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    Customer ServicePunctuality & Speed

    Reviewed April 17, 2018

    I've used PODS for moving and storage. I got their big sized container and I received it in good condition. It was clean and sturdy. The driver who picked up my container was on time. He was great. Thereafter, I called them to reschedule the delivery because I had to keep it in storage for a while.

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    PriceMovers

    Reviewed April 16, 2018

    I needed storage services so I called PODS. I went with them because the pod could come to me and I could fill it up and then they could take it away. The people who I talked to were very accommodating. Also, the guy who owns or runs it and then the man that dropped them off were very nice. I had to go out a few times and anytime that I needed to get something out of the pod, they would bring and get it right away. They were very thoughtful in which way the door should open so it'd be easier for me to work. PODS was convenient. I would also love to use them for moving but they're so expensive. Still, the storage was a no-brainer if you got a lot of stuff.

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    Customer ServiceMoversDamage

    Reviewed April 16, 2018

    I was going through a divorce and I haven’t found a place to stay yet. Using PODS for the storage was convenient because I didn’t know where I was going to be living. Moreover, they gave me a free pick-up and delivery, which was good. I booked over the phone first and the rep was good. Then I was able to make adjustments online. The one that came and picked the pod up was really nice, very thorough, and knowledgeable. The one that dropped it off and put the pod in the driveway with my stuff was also very knowledgeable.

    It was that time of the year where it was all soggy. My grass was torn up on one side, but there was snow on the ground and I didn’t see. Now that the snow is off, I noticed that there are tire prints in the grass. The driver told me that was going to happen and he used those grates that keep the tires from digging in. He also told me to make sure I told the other driver to use it too. The driver that dropped the pod off used it because it was so messy and the driveway was so little. They couldn’t get down really close because of the tree. Both of the guys that I met were very concerned about that and made sure they didn’t do any damage to the tree.

    My bank card didn’t go through. I didn’t know I went over the mileage and I received a call from customer service telling me that I owe $53. They had tried to take the money out of my card, but they weren’t able to. That caught me off guard, but it might have been me. I asked her to send me an email and she was good at getting the issue resolved. I’m hoping I would never have to move again, but if I do, I’m sure I’ll probably use PODS again.

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    Customer Service

    Reviewed April 15, 2018

    My experience with PODS was all good and I would tell a friend who might ask about them to just go right ahead. PODS was the first storage or moving company that we thought of and we didn't feel like checking around. I booked them over the phone, but we might have started online and the rep called. My interaction with the PODS rep was very good and I requested a big 16-foot container. The container was clean and although I could see wear and tear, it was fine. And I felt quite comfortable putting my belongings in the storage. The drivers who picked up the container called before he delivered it telling me he was going to deliver it. And then when he dropped it off, he called to say he accidentally put it on the incorrect side. But it was actually better where he put it so it was totally fine. We had the pod for about a month and then they picked it up.

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    Customer ServiceMovers

    Reviewed April 15, 2018

    I needed storing and moving services and to do what we wanted to do, there weren’t many options. We're a bookstore and we had a special event that was not in the store. It was in a square in the city and we had to receive the books inside the pod because there were a ton of them. We've used PODS before and had a good experience with them in the past. They have good rates. The PODS people moved the pod to the square for the event and then back to the store, so we can reconcile. Then we emptied the pod, and then they shipped it back. The event had weird hours, so we booked the pods online a little, then we had to talk to somebody to confirm and go through the channels because we were not in the normal timeframe with deliveries.

    The representatives were okay but not great. We got multiple answers from different people. We were promised things in February which didn't happen. They promised us that moving would be at certain times. Then the day before the event, they said that they never promised anything and that they’ve never done it before. But they’ve done it 10 years in a row, so they were completely lying. The guy that did it that time was the same guy that has done it every time and after a whole bunch of issues, he said to our face that they’ve never done it before, so we were very unhappy about that. PODS backed the guy and they said that they don’t make promises even though they made a promise. They always have made a promise. Maybe we were a special instance, but they said that they don’t do what they always do. We called the CEO and he went in over their heads and got it done. We shouldn’t have had to do that.

    We used a large container that filled up a parking space. Their containers are all in good condition and what we had was a new one. The drivers were good overall, except the owner-operator, the local guy that dispatches, who was giving us the attitude that time. But he came around at the end and he was nice about it. But he was making claims that weren't true and making promises and then breaking them. It was a lot of work to get it done and it was dramatic because we had an event that weekend. We had to call the city of Savannah and get special permits at midnight the day before because they changed everything. It was inconvenient for a lot of people.

    The owner-operator called and he said that he was going to do it for us that time. He sounded like he was being forced to do it. He could’ve just done it. We had to complain so much, but he was okay in the end though. Unfortunately, we're going to use them again because no one else does it. We called several other places, but they don’t move. They just drop off to store and they don’t pick up the things when they're full.

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    Customer ServiceMoversPunctuality & Speed

    Reviewed April 15, 2018

    We chose PODS so that we didn’t have to unpack once we got to the new location. We wanted to pack and unpack at our convenience versus having the moving truck show up. I booked over the phone and the person was helpful. Once we got the first pod, he gave us the recommendation that the 7-footer was not going to be adequate and that we had to order another 16-footer. We ended up with two 16-footers and they were in good condition. They arrived very quickly and we placed them wherever we wanted. The drivers were very friendly and helpful. They tried to do as much as they could with the space we had. They'd say, “We'll be there between 10:00 and 2:00,” but they were always there at the early end of the timeframe.

    However, we got a little conflicting information. Since we had two pods that were delivered different dates, the first time PODS called, I asked them if I could receive pod 1 or pod 2. They said, “It doesn’t matter as long as you get one returned by such and such dates.” But when I asked it the second time, they said, “No. You have to have pod 1 returned first and pod 2 would have to come after pod 1 unless you wanted to pay for another month.” I didn’t really want to do that, but it worked out okay.

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    Customer Service

    Reviewed April 15, 2018

    I rented the biggest POD to store stuff when I moved twice. It was sturdy, clean and handy. I booked it up online, but I was also talking to somebody. Then, they gave me the local number because they picked up from my area. Their reps were very, very good on the phone. Overall, my experience has been very good.

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    PriceMoversQuote AccuracyPacking

    Reviewed April 15, 2018

    We were relocating from South Carolina to Missouri. We knew that there was going to be a minimum of a three months gap before we would need our belongings again because the house was not gonna be ready until then. A moving company just doesn't have that type of capability at this time without having your items unpacked then repacked while you're not present. So with that we got PODS which we have used before. The cost of having a moving company move us would have been almost $10,000. With PODS it was a 10th of the cost.

    I booked online then I called to confirm everything over the phone. The container was massive. They had me try the door and gave me a few helpful tips as far as how to pack it. The driver put it where I wanted it, how I wanted it located so that I could still maintain the use of my driveway. If I hadn't known that somebody else had used it before me, I would think it was a brand new pod. I was able to pack it and I had full accessibility to it. They kept it in Charlotte where I could locate it. If I ever needed it, it was available to me. Then, when I was ready for it to be forwarded to Missouri, it was within 30 minutes of the home in Missouri. It just made it easy all the way around. They also provided labor to offload my things.

    PODS was so accommodating and gracious. The last month that I had them I only had the pod five days so they refunded me the month. That was a very nice thing and nobody told me about that in advance. When I called to the pick-up the pods, the young girl on the phone told me that instead of getting it on a Tuesday, if they got in there on Monday I would be refunded the whole month's charge. Everything went so smoothly that we really didn't have any problems at all.

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    Reviewed April 14, 2018

    We were doing both the moving and storing services from PODS. We've tried other companies before and I have seen PODS on the internet and it seemed like a better idea to me to try them out. With the storage included and somebody else coming and picking up the storage unit, instead of me having to drive a truck around, it was more appealing to me. I booked with them online and navigating thru their website was easy. It was very user-friendly, easy to get around, and I could book everything there. I didn't have to contact anybody other than talk to the driver. Everything went very smooth, from start to finish. The container was in great condition when it arrived and the drivers were awesome. The experience with PODS was good. I would use them again and would recommend it to friends.

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    Customer ServiceMoversPacking

    Reviewed April 14, 2018

    We were moving so we had a storage unit for a couple of months with PODS. We chose them due to their reputation and the convenience of them dropping it off at the house and picking it back up. I booked online then one of their reps reached out via phone. The online experience was easy. They even had a place where I could tell them what direction I wanted the pod facing. The representatives were awesome. We requested for the 16-foot long container and it was a good size. It was packed to the hill, but it was good and we got everything in there. The drivers were awesome as well. They always called in advance and they said they were on their way out here. They always let me know that they got it picked up. Not only was the experience good, but the manager of the local location called me afterwards and checked in. He specifically called me and asked how things went and if they did well. PODS is a 5-star company as far as I’m concerned.

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    Customer ServicePriceMoversQuote Accuracy

    Reviewed April 14, 2018

    We were getting our garage fixed up with some additional storage so we needed to clear the garage in order for that construction to happen. We shopped around and PODS was the most economical based on everything that needed to be done. I also looked at PACK-RAT, but there was something that made PODS easier to do than other services. While the cost was comparable, PODS was a little less and a little easier to set up.

    We booked PODS online and their online site was fairly easy to use. We requested for the midsized container. It wasn't the tiniest but it wasn't the biggest one either and it was the perfect size for everything that we needed. Everything was in tiptop shape. It was clean and it was easy to understand how to use. We had our own lock and it was cool. We weren't home when they picked it up or dropped off but it was great. I really appreciated that we didn't have to be home while it was dropped off or picked up because we're working and that makes it difficult. In terms of using it for onsite storage, PODS was great as well. However, they accidentally charged us for an additional month, so I called them and the reps were able to waive that and it was easy.

    Overall I would tell others that if they were looking to have an additional spot for their stuff while their storage space got worked on, PODS is easy and cost-efficient. Initially, part of my hope was that we could rent it for less than a month, but it turned out that a month was what we needed. Others can rent it month by month and it turns out that usually, that's what they need.

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    Customer Service

    Reviewed April 14, 2018

    I was fixing the house and I needed some stuff put into a pod. I booked PODS over the phone and my interaction with their rep was fine. The container that I got was fine too.

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    Customer ServiceMoversPunctuality & Speed

    Reviewed April 14, 2018

    I had a good experience with PODS. I chose them for they had the most convenience over other companies. I started my booking online but I ended up doing it over the phone. Still, the pods were very good. We got two 16 feet containers and it was enough for our accommodation. One of the doors had a little bit of trouble with the lock but once the delivery guy came he was able to get it to close. Their drivers were very communicative and helpful. They've let me know ahead of time when they were going to arrive and when they were coming to pick up. The only thing I would think would just be the delivery time as far as location to location. We were moving and have to wait for a week to get our next one when we were only two hours away. That was kind of funny but all they said was they had to have five business days between pick up and delivery to those locations.

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    Customer ServiceMoversPunctuality & Speed

    Reviewed April 13, 2018

    I like PODS and I didn't bother looking around. I booked online and over the phone as I called and confirmed things, and they were very receptive and they responded quickly. Their service was nice, clean and impressive. I happened to be there when the drivers picked the containers up and dropped them off. They were polite, professional and did a good job. They lined everything up and put it where I wanted it. However, I had a little glitch as far as understanding the billing and they were supposed to get back to me on that. I was billed for a couple of things that I didn’t order. But overall, I'm very pleased with them. I'd never used this service before but I've already recommended to other people.

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    Customer ServicePacking

    Reviewed April 13, 2018

    It wasn’t a long move and I needed the extra time to pack up the house and PODS was recommended to me. I did the reservation online and ended up talking to a customer service rep first since I had to move. The closing was a moving target so I called at one point and I had a very good experience with that person. PODS dropped the container off, I put stuff in, they moved it and I unpacked it. It was a good experience.

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    Price

    Reviewed April 13, 2018

    I used PODS for storage which I booked online. Their online booking was not difficult. And since it wasn't difficult for me, it would be a piece of cake for everybody else. I had them deliver the pod in my house while I was doing some construction so I could move stuff around in the house and then not have to move everything from the bedrooms out to the dens so that we could still function. I had it at the house for eight months.

    The way they delivered it was pretty cool and neat. The guy, just one person, lifted the pod up, put it over and rolled it into place. The container was in a decent condition when we received it. It didn’t leak and it didn’t have any holes in it. And that was all I cared about. It had a good appearance and it has PODS written all over it. But it might have been better if it was camouflage so nobody could see it. Also, locking the pod was a little bit difficult. It needed some pressure and tapping with a hammer and it went right into place. It was also expensive but it worked for me and it served its purpose. If I ever had to do it again, I would do the same thing. I would absolutely recommend PODS to a friend.

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    Reviewed April 13, 2018

    I got PODS for moving and storage. I chose them over other companies because it's convenient. Their website was pretty easy to use. You can order online in a couple of clicks. I requested for a 16-foot container and it was fine for what we needed. It was brand new and clean when it arrived. My items were secured inside.

    Their driver was good but they parked it too close to the house. They said they couldn’t move it because there was a car parked on the side and that they were busy and were shorthanded. Nevertheless, I would recommend PODS.

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    Punctuality & Speed

    Reviewed April 13, 2018

    I needed the use of a storage container and with PODS, I like the ease of delivery of the pod to my location and their pick-up service when I was done. The process was very well-organized and efficient. I looked online to see how much we should pay. And I spoke to an individual when I was ready to go. He ordered it all up and they delivered it on time, on the day they said they would. When it was time for me to empty the pod out and to arrange for its pick-up once it was empty, that worked like a charm. I ended up having it on my premises for three months and then it disappeared when it was supposed to. It worked perfectly.

    The reps were all fine, and everything worked like clockwork. The container had some marks on the outside but it was fine. It was clean on the inside and it was perfectly secured with my lock on it. It was perfectly suited to the purpose. I would use PODS again for the same kind of purpose if it ever arose. And if anybody had a similar need, then I'd tell them it worked for me.

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    Customer Service

    Reviewed April 12, 2018

    I needed storage services and PODS' prices were better than other companies, so I booked their services. I tried booking online after I finished over the phone and their claims rep was professional. I got their 12-foot container and it was clean.

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    Customer Service

    Reviewed April 12, 2018

    I needed to move from Ohio to Texas and PODS was cheaper than doing it with U-Haul. I booked PODS online but went over the phone so that I could guarantee everything. Their rep was able to answer all my questions. We got the largest container, and I was rushed to get things into it because my husband had already moved down here so I was loading everything by myself. But it was my own fault because I was still trying to live in the house and pack. The drivers were fine. The one when we got in Texas had an easier time with our pod than the guy in Ohio because we were living on a busy street. So traffic was an issue for the guy in Ohio. But with the guy in Texas, we live in a cul-de-sac so it was nothing and everything moved fine.

    I went to the storage facility in Ohio one other time after the pod was down there after I’d gotten everything done to add more stuff to it and that was okay. The only thing that I didn’t like was that there was nobody out there and I wasn’t told that. I didn’t know where my pod was until I happened to look at the pod that was sitting there for me to find that it had my name on it. Still, I would recommend PODS. I actually recommended them to a person who was moving from Ohio to Las Vegas and she used PODS for that.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedPacking

    Reviewed April 12, 2018

    I went online but PODS called to give me a quote for a move from California to Tennessee. The first price they quoted me was about $800 higher than the truck and then I hemmed and hawed about it so they lowered their price about $400. So, it was a good experience and I had no problem with the representatives. They answered all my questions and they told me when they were going to drop it off in my house in California, when they were going to pick it up and when it was going to be delivered to Tennessee. In Tennessee, they delivered it to a holding area and delivered it when I was ready to have it delivered so everything went real well.

    The 16-foot container I requested was in good condition and at first, we didn’t think we would fill it but we did. I’m not fully moved in yet because I haven’t retired yet so I’m going to rent a U-Haul trailer and haul the rest since there’s not much left. The guy who dropped the container off was helpful and told me how to pack or how to tie things down with the tie straps and stuff. The pick-up and delivery guys were nice and friendly. When I was done unloading it here in Tennessee. I called them up and told them they could pick it up and they said okay. I finished on a Friday but obviously, it's too late in the day to come back and get it. So the next Monday, they picked it up.

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    Reviewed April 12, 2018

    I had to move to a new place, and there was a five-day difference between the date we sold the house and the date the new one would be ready. I heard from my friend that with PODS, we could move and could even store for months so that was really good. I did the booking on the phone and got a clean large size pod. I had sold some of my things and the pod's size was enough for whatever things were left. The rep I talked to was very good. Because it was my first time, he explained everything to me very well. We also had no problems after we used the pod. Everything was smooth. I really liked PODS' service. For my first time, I'm satisfied. I've already told my friends about them.

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    Movers

    Reviewed April 12, 2018

    We were moving from one location to another and we needed our stuff stored until our house was built. My husband did a little bit of research and decided that PODS' price and service were what we were looking for so he gave them a call. PODS dropped off a pod at our home. Their reps treated us well and we didn't have any issues with them at all. Their delivery people were polite. We walked out to see them and to say hello. The container didn't look dirty to me and we put our own lock on it. We got what we needed from them and everybody was professional. We would recommend PODS and I'd tell my friends to give them a call and see whether or not they're suitable for their needs.

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    Customer ServiceMovers

    Reviewed April 11, 2018

    I needed a POD to make a move. I had a girlfriend that had just used them and I had a really small house so PODS seemed like a good answer for us. I booked them over the phone and the rep gave me all the pricing and how it worked and I picked out what I wanted. She was very knowledgeable. I got the largest POD. When I opened the thing up in the overhead door, it was just an empty hardwood floor. The drivers did a really good job of getting it out of here. We were in a really busy street so they had to get two guys out here to do it because someone has to stop the traffic while they back out. PODS called to make sure that everything was ready to pick up and that everything was fine. They were really good.

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    Movers

    Reviewed April 11, 2018

    We had the storage service from PODS as well as the actual pod. We loaded up the pod and had it stored at their facility for a month. I booked online and then it was verified via phone call. The reps did well. The storage unit was clean and I felt secure that everything was good with it. The people who delivered and picked up the pod were all very professional, friendly, and helpful. So, it certainly helped with the experience. PODS is a safe, secure and convenient storage that makes it easy not to have to rent a truck or to worry about storage facilities. I had used PODS in the past, too, and so I went back to them.

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    MoversPunctuality & Speed

    Reviewed April 11, 2018

    I had used PODS before and it was a pretty good experience then, so it made choosing them over other companies easy. We booked online this time and it was very simple to navigate their website. Also, we needed PODS' storing services and the container size we got worked out perfectly. I had a couple patch-ups on the container, but overall, it was in great condition when it was delivered. The driver was very friendly when he was dropping it off and we worked together on how to get it leveled a little bit. But he was a good guy. He was on time and he did a good job. There was no big deal cleaning the container out and having them pick it up without anybody. PODS was just very convenient. This has been my second time using PODS and both times were very good.

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    Customer ServiceMovers

    Reviewed April 11, 2018

    We went with PODS because of the one-month rental and the flexibility of not having to do things all at once. I tried to book them online and their website was user-friendly, but I had questions so I had to call on the phone and the rep was very polite. I tried to book it before my end month and something happened with the system. The computer didn't book it for that day and I had to have a refund for the recurring charges. But I didn't have to argue over it. It was easy and I got refunded right away. The 16 footer we got was big for what we had and we didn't even fill it, but it looked brand-new. Both of the drivers that picked up and dropped off were very nice. We even had a small chat while they were loading it up. It was a pleasant experience and I would recommend PODS.

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    Customer ServiceMovers

    Reviewed April 11, 2018

    We needed somewhere to store our goods because we really didn’t know for sure where we were going to when we moved and where our goods were going to go. We booked PODS over the phone and online and their rep was very helpful and our interaction was very positive. The online experience was very straightforward as well. The containers were very clean, in very good shape and watertight. Also, all the drivers were very professional and helpful. The driver that dropped everything off at the final destination was exceptional. We had a series of POD deliveries so we constantly kept requesting him because he was an excellent representative of the company. With PODS, it was everything it was supposed to be and everything worked out fine.

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    Customer Service

    Reviewed April 10, 2018

    We needed services from PODS both for moving and storing. I booked the services over the phone and the reps I dealt with were great. I dealt with the PODS rep who was in Florida when I set the account up and then I dealt with the local people from then on. My experience with PODS was good and I would highly recommend them.

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    Reviewed April 10, 2018

    We needed a container for moving and storage and we didn't wanna pack the truck twice. We wanted to just pack it once and have it delivered to the new place. My husband booked PODS online. We got a 16-foot and it was absolutely perfect. We fit everything and it was sturdy and clean. The driver was great. It amazed me how he got the pod off the truck but I saw the machine and that was cool. We would recommend PODS although I would like to have the option of adding some straps to strap down a mattress or a dresser.

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    Customer ServiceMovers

    Reviewed April 10, 2018

    I got PODS for temporary storage. It’s the only one I knew that had container that you could park in the street for temporary storage. I booked the storage over the phone and the reps did what they’re supposed to do. I got the biggest storage and it was clean. Plus both drivers were very nice. When I called to have the pods picked up, the guy had to change the original plan and he did that. And that was fine. We’ve used PODS a couple times and we’ve been happy every time we’ve used them. PODS is a good thing to use. I’ve used them only twice but when I needed them, they were there.

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    Customer ServicePunctuality & Speed

    Reviewed April 10, 2018

    I was trying to move from my residence to another but I would not be able to move out and move in without having to store something. PODS was portable because it's not locked in place, and it made moving much easier. I don't have to carry the pod over to a storage facility and put it in and then go get it and load it up again and take it to where I need it. I booked PODS over the phone and the reps were very helpful, kind, and polite.

    The driver remembered me when he came to pick up the pod and move it to the house that I was moving into. He was very nice and very much on time. I got either a 12-foot or a 16-foot container and the size was just perfect. The container was nice and clean. I wanted to put Diatomaceous Earth in first so that mice would not decide they would live there with half of my stuff in it. It is not poisonous and cockroaches don't like it, so I use it. Post-move, customer service canceled my automatic payment. Overall, my experience with PODS for moving and storing was very good and I have recommended them.

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    Customer Service

    Reviewed April 10, 2018

    We needed moving and storage services and with PODS, we loaded our stuff as I wanted to load it. I went online and then they contacted me. The representative was great. I liked the way she talked and the way she always responded whenever I had a question. Also, both drivers were informative and they answered anything I asked them. Communication was great with everybody. They explained to me what they were doing.

    I got the largest container and I had enough room for some of my stuff. I thought I was going to be able to store everything in there but I couldn't. The one I had was sufficient, but I had a lot of other stuff and I still had to get a storage unit because I didn’t get everything out when I moved back here. Also, I had to contact customer service because I didn’t know the difference in what the pay was. I thought everything was included because I was trying to get it before the month was up and still had to pay the amount, and I didn’t get it before that month came in. And then, I found out that even though they took out for that month, I also had to pay when they brought it back. They explained it and I understood it, but I didn’t like it. Still, I would recommend PODS.

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    Contract & Terms

    Reviewed April 9, 2018

    The worst service I’ve experienced in my 61 years. I scheduled a move from Tulare, CA to Athens, TN. PODS delivered the container to my Calif home as scheduled on 3/16, and picked it up, loaded on 3/23. On 4/4 when I contacted PODS to inquire why I hadn’t been contacted about the TN delivery my loaded POD was still setting in Fresno, CA being stored, it was never a storage agreement. They can now deliver to TN on 4/17, and I will have to have unloaded by 4/20 for no additional storage fees, but I return to Calif on 4/11. PODS had notified me they will review the incident in the next 30 days. I’ve advised POD they will give us until 4/30 with no fees as it will be only my daughter and son-in-law now and he is already working. They should have been gracious enough to offer that without me demanding it. DO NOT USE PODS for a move.

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    PricePunctuality & Speed

    Reviewed April 9, 2018

    I needed a storage container for a renovation and googled PODS and the price was right. Booking them online was pretty easy and simple. I got the 16-foot container and it was in a very clean condition when I got it. I wasn't there when the driver picked that up but it was pretty easy. I scheduled it, they came in and was gone. They absolutely met the expected timeframe. I'd recommend PODS.

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    Customer ServicePriceMoversQuote AccuracyPacking

    Reviewed April 9, 2018

    I called PODS to get quotes and then I also did some research online. I also had to call to get my PIN reactivated because I forget or lose it. PODS was able to go where we needed to and they have the best price for an out-of-state move. We went from Maryland to Ohio. The reps who I spoke with were professional. I never had any issues with not getting the information I needed. I had originally requested a smaller container but they're more for an out-of-state move. It's better that I had the big one because I still had to leave stuff behind. The pod I got looked brand new. However, I was a little worried because it didn't seem like there were any straps in there but I was able to make it work. It looks like a spider web of ropes in the house.

    Also, they were exactly there when they said they were gonna be there and the same thing with the drop-off. The drivers were helpful as well. They made sure you put the mattresses in at the very end because we've had issues where it's being shipped. They gave us lots of nice tips to help us get them all packed. When we moved, we didn't have a location where it was going. It was easy to call them and let them know when we were actually ready. It was nice to be able to have it just stored and open-ended as we were moving without a house to go to yet. It could just be stored in Ohio but not necessarily have an exact place where it needed to be dropped off yet. We just told them when and where and that made it easy. We'll definitely use them again.

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    Customer Service

    Reviewed April 9, 2018

    I was needing moving and storage services and I saw PODS on Google. So, I called them and told them what I needed. They told me that they had certain sizes. I got three of their biggest containers, 8 x 16, and they were all clean. The drivers were professionals, and their customer service reps were good.

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    Movers

    Reviewed April 9, 2018

    We used the PODS service back in February to temporarily store some things so we could get floors redone. I booked them over the phone. They were pretty polite. PODS was pretty helpful and got what we needed to do out of the way. It was really convenient and if something were to happen, we would use them again.

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    Customer Service

    Reviewed April 9, 2018

    My PODS experience was awesome all the way around from the first time I called them. We were moving out of our house and into a new house which wasn't going to be quite ready, so we had a pod delivered, then stored it on site and then redelivered to our new house. We got the middle-sized pod which we booked online, and their website was definitely good. The container's condition and cleanliness were excellent as well. I saw the PODS drivers three times and they were very friendly and knowledgeable.

    The only thing was when I called PODS because I needed the city ordinance, I talked to a rep about the delivery of the pod to our new house. The guy was very friendly and told me that according to the City of Sparks ordinance, I could store a pod on the street for 48 hours. However, when I called back, the lady I was able to talk to was not as friendly as the first rep and she told me otherwise. She said that I probably had to put the pod on my driveway because the ordinance says that I couldn't store it. I had confirmed the ordinance again in another way and we could keep it on there for 48 hours. I called back one other time and I talked to somebody else who said, "Yeah. It says right here. You can keep it there for 48 hours." Overall, I would highly recommend PODS and I'd use them again in a heartbeat. It was very convenient.

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    Movers

    Reviewed April 8, 2018

    We needed services both for moving and storing and I see PODS everywhere around here. The PODS reps were awesome and the actual movers I have used twice were excellent. I hired movers in order to load up my pod and the pod was then picked up and they kept it at one of their facilities. And when I was ready to move into my new home, they came and dropped it off, and I had movers empty it. The container looked exactly the same as when I stored it. The locks and the tag that they put on it were still intact. I would highly recommend PODS. It's very convenient that they bring the pod to me to load it up and when I'm ready to unload it.

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    MoversPacking

    Reviewed April 8, 2018

    I was moving and I didn't want to drive because I had to fly over to get stuff packed up. Using PODS was a matter of convenience, so I called them and looked for some direction in terms of how big of a unit I needed. They were helpful with that, but I wish I could have gotten a bigger one. I wasn't there when they delivered the container to Texas but when it arrived, it was on backwards, so their warehouse worker dropped it in the middle of the street, turned it around, picked it up and delivered it. Then, he helped me make sure that I could get the door opened since it was tightly packed.

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    Customer ServiceMovers

    Reviewed April 8, 2018

    PODS was the only company that I knew of that drops off the storage container. Also, you could just have it as long as you needed it, then store it, then drop it off again. So I got the largest one and had it delivered to Florida and loaded it. I got the largest container but it wasn't big enough. Some of my stuff went to my mom's pod. Nonetheless, it was fine and in good condition. The pod got transported to Tennessee and then we unloaded it. It was stored at Tennessee for about a month.

    All the drivers were patient and great. And, the customer service on the calls was wonderful. I had to call a number of times because we changed dates and we needed an extra pod and they were all wonderful. However, I had one problem. We read the tips and tricks on the website for how to pack but when the container arrived, it was so hard to open. We bungee cord everything in and there was just a mattress there, but the bungees got caught on the door.

    Because the door wouldn't roll down, you hold it down. But then when you try to hold the door up, the big fat roll that happens as the door rolls up gets caught on chair legs. There should be something that would reinforce customers that they could not stuff the container past a certain point and that the bungees would get caught on the side clips.

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    MoversPunctuality & Speed

    Reviewed April 8, 2018

    PODS was good. I saw a lot of people use it and it was convenient. I needed them for storage and it was in my driveway -- it was the 7-foot one. It was decent, clean, and usable. I booked online and the website was easy to use. I also called them because I did have a question about my address. The person who dropped it off did it really early. He and the other guy were all nice. I also had problems with my HOA and so the PODS people were helpful with that.

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    PriceMoversPunctuality & Speed

    Reviewed April 8, 2018

    I was moving from Pennsylvania to Virginia and I had seen PODS' advertisements. And the concept sounded good for what I was needing to do. I needed something that I could move stuff and load stuff because I didn’t have much help. I needed to set my own pace on that and load the stuff that was not as important plus furniture.

    And then as I would be moving out then I would get a U-Haul and put the rest of the stuff in that, and come on down, and then meet both down here and unload them. And that was exactly what happened with PODS. I did hire some people that they recommended or off in the website and they came out and did an outstanding job loading it up. And then we came down and my son-in-law had some friends down here. I was fortunate that I had five guys over helping me. And so we unloaded the whole thing very quickly in one day. And then, I already had a prearranged schedule for them to come out and pick up the pod which they did.

    I got the size 16 container. I wish it could have been another 8 feet longer but it was in perfect shape. It was clean. The door worked well. And the driver gave me a very helpful hand. One of the things that I had in there was a bedroom suite and he said to put the mattress, the last thing in. That way when the load shifts, I'd have some cushion to push back to get the door open.

    Both the drivers who delivered and picked up the pods were very good. I enjoyed talking with them and they were very proficient and professional. They got in, got their job and left. Everything was good. The whole thing cost me about $2,000. If you're prepared to spend that much money and have a house full of stuff go for it. Whoever invented PODS had a great idea.

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    Customer ServiceMovers

    Reviewed April 8, 2018

    I needed a storage container for renovation and using PODS was the easiest option. I booked it over the phone and the rep was really nice. She knew what she was talking about. We had a 16-foot pod unit, which was clean inside and out, delivered to our driveway. The drivers were really nice and knowledgeable also. All of our stuff were nice and dry after the rains and they were actually how we put it in there. I would tell my friends to definitely do it with PODS.

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    Customer Service

    Reviewed April 7, 2018

    My mom had passed away so we were getting the things out of her apartment that we wanted to keep and left her things until we had someplace to store everything. I went online and booked a 16-foot container with PODS. Their website was great and the container was fine. It was clean and I didn't have any problems or concerns with it. My husband was curious to see how they loaded and unloaded the pod which was neat. It was very good. They called on their way over and when they were coming to pick it up. We also liked the fact that we can keep the stuff here at home and typically back and forth to a storage unit. And it was a month to where we can get things organized and decide where things are gonna go and that's a good thing. Overall, we've had a great experience with PODS.

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    Movers

    Reviewed April 7, 2018

    PODS' website was really easy to use when I made my booking online. The 16-foot pod arrived in good condition and all the PODS guys we interacted with were excellent. The gentleman who dropped the pod off explained how to keep it locked it up and keep it safe, and he told me the best way to pack it. He asked me if I needed any extra supplies and answered any questions that I had. I kept the pod for about three weeks and then we moved. So there was a moving guy who picked it up and dropped it off. He made sure he put it in the right place, double-checked with me and my husband to make sure everything was all right. And then, the final guy who picked up it was awesome. He walked around with my husband, inspected it, picked it up and went on their way. I would recommend PODS.

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    Customer ServicePunctuality & Speed

    Reviewed April 7, 2018

    We needed onsite storage for a limited time so we booked a container from PODS over the phone. The rep I talked to was nice and it was a really fast interaction. The container's condition was good and we were able to use it just fine. The driver was very cooperative and he let me know if there was anything wrong. Everything went well with my experience with PODS and the only time we had to contact their customer service after using the pod was for pick-up. I'd definitely recommend them.

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    Customer ServiceMoversDamage

    Reviewed April 7, 2018

    I had moved and PODS stored the furniture for a couple of months. I figured it was easier to do it myself than pay someone to do it, and then PODS stored my things and just delivered it. Booking with them online and on the phone were both very reasonable and easy to do. I picked the biggest pod they had and I had two of them. They were clean and in good shape. PODS was good and nothing was damaged at all. I’ll tell friends to use them.

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    Customer ServiceMoversPunctuality & Speed

    Reviewed April 7, 2018

    We used PODS for storing and moving, and they were great. We weren't sure exactly when we were moving and with PODS, we could pack the pod ourselves then have it shipped when we were ready. I booked over the phone and everybody in their customer service department was very pleasant to speak with, helpful and very friendly. They answered all of my questions and helped with everything. We had four of their large shipping containers and the drivers were really good too. They were very courteous and pleasant. There was one in California that was late but they were very helpful and they did a good job. I'd tell anyone interested to definitely use them.

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    Price

    Reviewed April 6, 2018

    This company is the worst. They don’t tell you prices in full! They misjudge how much can fit into a container causing you to have to order another one for an additional $1700. They forgot to send my second container and then still charged me for the monthly storage even though it wasn’t even sent. They make NO concessions to their customers and are completely inflexible! It is a FORTUNE! Do not use them!! Ever!

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    Customer ServiceContract & TermsMoversPunctuality & Speed

    Reviewed April 6, 2018

    I needed a container picked up, delivered, and stored. My buddy used PODS many years ago and was very happy with them. When I booked with PODS, it was a mix of online and over the phone because the online was a little confusing at that time. So I called them and I got the 16-foot container. It suited our needs just fine. Everything got put in the container and it sealed back up, so it was pretty easy. The customer service reps were great and fantastic. The driver who picked it up was awesome. They called beforehand and told me what time they were dropping it off. They were great to work with and very professional. They worked with me about where we wanted it, and they were prompt and timely.

    The only complaint I have is paying for the month no matter if you have it delivered two or 28 days after you make the payment. Five days after we made the payment for the month, we still got charged the $90 for the month and the delivery fee. But that was not a big deal. I would put that on me for not reading the whole contract and just made some assumptions.

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    Movers

    Reviewed April 6, 2018

    I was moving and storing and I set up PODS' services over the phone. In the past, we've moved where we sold the house and then didn’t have the new house available for a few months. So, we had to move everything in the storage and then back out. With PODS, it was easier moving our stuff once in the storage and then unloading it. Everybody at PODS was very nice. We had to put a big house and we did two of the biggest containers they had. The containers were excellent.

    The drivers were great. I even sat and talked to one driver for quite a while. The pickup was pretty much when they were going to bill me, but when we were able to finally get into the new place, they told me there was a five-day grace period because otherwise, I was going to be scheduled the sooner. But I just left the payment on the same date and they refunded my money right away. I would definitely recommend PODS to anyone.

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    Customer ServicePriceMoversPunctuality & Speed

    Reviewed April 6, 2018

    I liked PODS' price and they had a storage depot down here where I live. I booked them online but then I went over the phone because I had a couple of issues with what I was looking at. The lady on the phone was fantastic. She was direct to the point and had everything upfront about pricing. There were no hidden charges and she was pretty quick with all that stuff. I requested the 16-foot container but I actually thought that I could fit it in the 7, so I used the 7. I had to leave some stuff behind. The 16-footer was too big and I really wanted a 12-foot container, but they wouldn’t ship it across the state.

    The drivers were on time with the pickup and delivery and they were really nice guys. They were also courteous to me. I liked the way they acted and the way they took care of my property at home and my property here. I've told people to use PODS over anybody else because their pricing is really fair and honest, and it's cheaper than PACK-RAT. They're the best way to move from state to state or within the state because of the time period that you have compared to moving as a portion of a big 18-wheel truck. I had a couple of different options that I thought about, but in the end, PODS was the way to go.

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    Customer ServiceMoversPacking

    Reviewed April 6, 2018

    I like the fact that I could pack by myself so I used PODS for both storage and moving across the country. I booked over the phone and the interaction with the reps was wonderful. They were very professional, knowledgeable and friendly. I got the biggest pod, which was the perfect size and it was really clean when I first got it. The driver was a little upset though because I wanted it facing the house instead of facing the garage, but he accommodated it. The only problem was when I moved out to San Diego, there was no place to park the pod so I ended up getting a budget rent a car and emptying the pod at the PODS place. Nevertheless, it was a really good experience.

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    Customer ServicePacking

    Reviewed April 6, 2018

    I was visiting my son in Houston, Texas when my move was confirmed that I would be making it to Colorado. My son recommended PODS and he said that was the way that all of his friends had been going and that I should call. I was really pleased not only with the thoroughness of the phone call, I was also able to do everything over the phone including finding a date for my exact move. The gentleman that I dealt with on the phone said that people usually book these four months out. I called him at the end of January and it was three weeks later that I had a pod delivered to my house in North Carolina so it was very timely. And in my situation that was really great because things like this happen sometimes.

    The people at PODS were also polite and they communicated well with me. It was very convenient for me to have the pod there to pack at my convenience. However, they drove off the day that they picked up the pod empty at my destination and they drove off with the rented blankets that I had rented from another company. I called PODS about it the next day because I didn't get the message that they were coming to pick it up at the particular time they did. So, I hadn't had time to go out and get the two-dozen moving blankets.

    I was supposed to have returned those to the rental place and now the rental place has been bugging me to pay for them. I rented them but I was supposed to return them and I never heard back from PODS. That was about eight weeks ago. It was sometime towards the end of February that I called and I would have been more diligent about following up about it but I have never heard back from the rental place. That was a piece of unfinished business that PODS needed to communicate back with me about either they couldn't find the blankets or something.

    But I would recommend PODS. I have been telling people that it was how I moved and how convenient it was to be able to pack it myself and to pack it in stages instead of tripping over boxes in the house that you packed and waiting for a moving person to come on the move day. It was much less stressful and we were satisfied with PODS.

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    Customer ServiceMovers

    Reviewed April 6, 2018

    I needed both moving and storage and I went with PODS for the fact that they would go where I needed them to go. Booking over the phone was nice because they could guide me through some of my questions, whereas online, I was having to try to figure the size all by myself. I got two 16s and they were fine and clean. The drivers gave me a half-hour warning and then a few minutes' warning, and it was both by text and by phone. They were great, and they worked with me ‘cause when we went to drop the containers here in Missouri, there wasn’t room for them the way I had ordered them. It was a good experience and I would do it again. PODS was helpful and they're a professional organization.

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    Reviewed April 5, 2018

    My PODS experience was wonderful. I started online and I ended up talking with one of their representative from Florida. It was a good interaction. They seemed to be quite up on it. I used a 12 footer container to move. It was well made and the driver made sure that it was level and it was easy to access, to enter and close down. He found me where I was and he found me where I had moved to.

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    PriceMoversQuote Accuracy

    Reviewed April 5, 2018

    If you need a pickup and storage, use PODS. They’re very good and everything in my experience was positive. I looked online first and then I talked to them on the phone. The representative was pretty good and the cost was reasonable. My experience in the drop-off was good too. The driver put the container where I wanted it. I got the biggest size to use for storage and everything fit.

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    Customer ServiceMovers

    Reviewed April 5, 2018

    We moved from one house to another. I used google and found PODS. They were convenient because the move was going to be done in Hawaii. I called them and their reps were very helpful. We used the medium-sized container, which could fit four beds. I received a call before they came over to deliver it and then when they were coming to pick it up when we were done. In addition, they were nice and kind. PODS met all my needs and I'd tell friends that they should inquire about using the service of PODS.

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    Reviewed April 5, 2018

    The mobility part of PODS is pretty cool. I got their 16-foot container for storage at 200 a month. The container looked good and it was clean when I received it. But I wished it was bigger. We set a time and they called prior to the pick up. PODS was helpful and the drivers who picked up the container were nice.

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    Customer ServicePacking

    Reviewed April 5, 2018

    The date of my exact move wasn't 100%. And with PODS, I could take my time in packing and loading. I called on the phone to book, and the representative at PODS was fine. I requested for a 16-foot container, which I thought was going to be enough because it was the largest size. But it ended not being, so I needed just a little more. I had a shed and then I reordered a small one. I stored them at my house for almost a month. The container was clean on the inside. The top part though had a little poop there. I also got a little worried because we had a little snow in the course of that and a little water got in. I piled four bags of clothes close to the top to pack it as much as I could. And when I unloaded my clothes in the bag, there were three bags that were wet. Other than that, everything worked out as I thought it would. And the driver was very pleasant, too.

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    Reviewed April 4, 2018

    I did a move for a three to four bedroom house. I like the convenience of PODS and we had people that have done it before so I used them. I booked online and that process was really easy, it didn't take very long. And the pod was in good condition when I received it. I'd tell others to do their move with PODS too.

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    Customer ServiceSales & MarketingPriceMoversQuote AccuracyPunctuality & Speed

    Reviewed April 4, 2018

    We were familiar with the name PODS and we rented a pod from them. We went with the big 16-foot, five-room container. We kept it for about three months and then I needed it moved to a new location. I did all the booking online. It was very simple and accurate. They came when they said they would come and they charged me what they said they would charge.

    Someone from PODS called and they wanted to bring the pod a day early, which turned out to be fantastic. So I got a call from the office as the drivers always called to confirm when they were coming. I got email and texts about next appointments and things that I had booked, but mostly, my phone contact was just confirmation. I had great interactions with those drivers. They were friendly and they did what they said they were going to do. It was a tight squeeze at one place, yet nobody was complaining about it. They were very conscientious workers.

    PODS is doing a great job. Now, when people move and they say, “How did you do it?” I'd say, “I used PODS. I was very happy.” That’s advertising they can't buy. If PODS keeps doing a good job, they’ll get word of mouth. PODS is recognizable enough if you drive around. Their logo is very simple, and it catches your eye when you're driving around and see who's using them. PODS is on the right track. However, they're not terribly affordable to everybody. They have the name recognition but I probably could have paid a little less. But I was handling 30 years worth of my stuff so I wanted to make sure that the container was in good shape. That may not be what everyone else can do but certainly for the service we got, and I knew up front what it was going to cost me, I was very satisfied. PODS might be out of your price range but if you can swing it they're worth it.

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    Reviewed April 4, 2018

    I got PODS for storage and it was easy to use. But the door of the pod didn't work very well. It wasn't shutting and it was hard to lock. I had to hammer it. But the driver was a good guy and overall I was satisfied with everything.

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    Customer ServiceMoversPunctuality & Speed

    Reviewed April 4, 2018

    We rented a POD in Texas and it was delivered there and we overtime, filled it up and moved to Tennessee and unloaded it. PODS had two sizes available and we got the larger one. It was clean and sturdy. The belongings were protected and I didn’t see any evidence of rain or moisture getting in. I was happy with it and the guys were good about being on time on the day they picked it up both in Texas and delivered in Tennessee. It stayed in the Tennessee property for about a month, then they came and got it but they came when we asked them. The interaction with the drivers was good. They called ahead of time and they were there when they said they would be.

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    Customer ServicePriceMoversQuote Accuracy

    Reviewed April 4, 2018

    I have a dispute filed against PODS with my bank. There was supposed to be a 10% discount offered when we initiated the contract in January. And at the end, they didn't give it. And I had spoken with many people over many calls and many hours and got a call back in February from a supervisor assuring me the 10% would be applied. And after several calls, and getting the supervisor, another 30 days went by and I still got the full charge, in fact, even higher. So there was no 10% discount. It was really bad.

    I was moving and I checked into PODS. Their ad caught my eye and two of our neighbors had used it, too. I tried to book with PODS online and it said it wouldn't look up my quote. And then at the end of all of it, they told me I had to call in. We ordered the largest container first, and then we ordered the second smaller one for a later date. I would've liked the bigger one to be a little bit bigger. But it wasn't horrible and it was clean. And also, the driver was uniformed and very polite and was very mindful of where they were driving and placing it. The service was good overall, but the phone part was not so good and the billing went awry.

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    Contract & TermsPriceMovers

    Reviewed April 3, 2018

    I started booking with PODS online and then I did it via phone. They had me accept their terms online and then you can also get in and change pick up and delivery date there. You don't have to be on hold. With PODS, there is the ease of not having to do anything. I rented the unit when moving and we just had to fill it. They did everything as far as dropping it off, picking it up and moving it. I would definitely recommend them to a friend.

    I got the biggest container they had and it worked fine for us. We didn't have a whole lot of extra space to be worried about our stuff moving around. They were really nice too. The weather did not play in our favor as far as the pick-up but they didn't charge me for them not being able to pick up because of the soft ground. The guy who came to drop it off at the new house was also very nice. The experience was extremely convenient and as far as the money, it would have been the same as getting a U-Haul and then having to drive it back.

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    Customer Service

    Reviewed April 3, 2018

    I had such a wonderful experience with PODS. I was having some work done on my home and I wanted the convenience of the pod being dropped off at my house and keeping everything close in my driveway. I booked this 12-foot pod online and it was extremely easy. I was provided a quote beforehand so I knew exactly how much the cost associated was gonna be with the delivery and then monthly. Everything was laid out and very easy to follow.

    When the pod arrived, it was in great shape. I had it in my driveway for two months and it bore the elements extremely well. There was no leaking and all my contents were fine. The driver had also placed the container at a very safe spot and it wasn't too close to the roof. The driver was excellent too, and the communication was great. We actually had a U-Haul in the driveway at the time of the drop-off so my husband spoke to the driver to let him know that my husband would move it out. The pick-up was seamless too. I placed the order and they picked it up. I would never even have known the pod was there. If I ever need storage in the future, I would definitely return to PODS.

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    Movers

    Reviewed April 3, 2018

    We used PODS before and we were happy with their service. We used them again when we were moving and I booked the pod online. There were a couple things that were a little confusing like how to do the placement and move that around. I thought I could drag it and click but it wasn’t like that. I just had to pick one of the three. Other than that, everything was fine. They were very user friendly and we really appreciated their service.

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    Reviewed April 3, 2018

    We’re doing a home renovation so I needed a pod for about month. I’m in real estate and a couple of my clients have used PODS and really enjoyed it. So I went with PODS. We got a 16-foot container and it was clean and ready to go. Terry, the gentleman who delivered it was super nice and I really enjoyed speaking with him. He was awesome and easy going and we talked about other stuff as well. I would definitely use PODS again. They met their timelines when they were gonna deliver and pick up.

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    Customer ServiceMovers

    Reviewed April 3, 2018

    We looked up PODS on the internet and it had some really good reviews so we booked for both moving and storage. I could not book online the date that I wanted it in Boise, so I had to call the 800 number. They said at that time there was something wrong with the website. A PODS rep was able to help and they took care of it. They asked me when I wanted the pod moved to Boise and I gave them a date, and everything was great. And when the pod was delivered, I had somebody call me and say that they're an hour away and they wanted to let me know that they were going to be dropping off. The pod was there a day before my husband and I got there the last time.

    When I initially called to have them deliver it, they asked me how long I needed it. I said it would probably be three to four days, they gave us three and that was about right. When they came, they were really good and everything was neat and perfect. The way we initially got it was exactly the way he left the pod. We're going to need another pod and I was going to call to find out if I could get some sort of discount seeing how this will be the second one that I've booked. I had a really great experience using PODS and I've told family members and friends how convenient it was.

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    Punctuality & SpeedDamage

    Reviewed April 2, 2018

    When I needed to move, PODS came in with a good recommendation. A friend of ours used PODS two years ago and didn’t have any problems. I went online and booked a 16-foot container and we had it while we moved from Pennsylvania down to South-West Florida. It was the perfect size for us and it was clean. It also looked watertight and there was nothing to indicate that it was going to leak rain. The driver did a great job. He was very cautious, thorough and very concerned about how he was going to bring the container in and where he was going to drop it. It was excellent dealing with him. Plus, everything was right on schedule. We drove down and it was in the driveway when we got there, exactly when it was supposed to be. Nothing inside was damaged in the least. Everything worked out perfectly.

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    Customer ServiceMoversPunctuality & Speed

    Reviewed April 2, 2018

    I booked my pod online and it was very convenient to order stuff. I got an email and a call afterwards to verify that my order was correct and their customer service

    pretty much answered my questions. I got a 16-foot container that was in real good condition and filled it up. Everything came at the time we wanted it and pick-up times were exact, so it was easy to do. The drivers were great. They called me when they were 30 minutes out going to the house during delivery and they put the pod exactly where we wanted it. If anyone asked about PODS, I would tell them that as far as storage, they would be the people to call.

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    Customer ServiceMovers

    Reviewed April 2, 2018

    I called a very good friend that works up in Seattle and I went with PODS because of him. I booked PODS over the phone and I had outstanding communications with Kim, their rep here in St. Petersburg, Tampa. I got the 16-foot storage container and it was clean, sturdy, very well-maintained and there were no leaks. The guys that dropped it off and picked it up were very nice and communicative. They seemed to enjoy their job. In fact, both of them said they enjoy working for PODS.

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    Customer ServiceMovers

    Reviewed April 2, 2018

    We went with PODS for the convenience and we did both storage and moving with them. I started the booking process online and then, when I needed to make some changes to our scheduling, I did that over the phone. The reps that I spoke with were great and we got two of their biggest-size containers. We did not fill up the second one completely, so we probably could have saved down on that. But the containers were good and fairly clean. One was a little cleaner than the other but they were both satisfactory. The drivers were great and very professional and they would always call and make sure that we knew that they were on their way. Everything was good and we had no problems whatsoever. I would recommend PODS.

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    Customer ServiceMoversPunctuality & Speed

    Reviewed April 2, 2018

    My son-in-law had an experience with PODS when he moved into the same area that I was moving into. I also went online, checked out some services, and I decided that PODS was who I wanted to go with. I called them and everything was explained very nicely. I booked a large pod and it was in great condition when I got it. It stayed that way even through the storage and when I had them move it about three or four times so I could get things out of it as I moved into an apartment temporarily.

    Then I made the final move and when they landed the pod at its destination, it was contorted a little. I didn't know the exact reason why but it was very difficult to open and close the door. After I unloaded it, everything went back to normal. Then, when their rep came out to pick up the pod, it was pouring. But he had all the right equipment so he could proceed with it and everything went well. All in all, the deliveries and pick ups were very crisp and on time. My experience with PODS was what I expected and I was very satisfied with the results. I would recommend them.

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    Customer ServicePricePunctuality & Speed

    Reviewed April 1, 2018

    PODS had the best price and it was very easy booking the moving and storage services online. I got the biggest container but I underestimated the things I have and I could have used two. When they picked the container up, they called to tell me they were coming. Then during the delivery, the driver called me to ask if he could put the container somewhere else because he was afraid he'd hurt the newly poured driveway, which was nice. PODS made the experience quick and easy and it's well worth a couple of extra bucks to only have to move stuff once as opposed to multiple times.

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    Customer Service

    Reviewed April 1, 2018

    We've used PODS for storage. I’ve seen them multiple times in my area so I felt comfortable with them. Moreover, I've never heard anything negative about them. I booked over the phone and the rep was really good. We stored three rooms: a living room, a dining room, and a family room. Based on what I needed, she recommended a container and it was the perfect size. Moreover, it was clean. I was very particular and it didn't bug me looking at it in my driveway for a few months. It was a smooth transaction after the pickup. The rep prorated it. We turned it in two days into the next billing thing, and they didn't make us pay for that month. I would encourage friends to use PODS.

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    MoversDamage

    Reviewed April 1, 2018

    We got a storage from PODS to store our household items while we were having our house built. All I had to do is load our stuff once and then PODS would take it away, hold it for us and then bring it back to our residence. That was the easiest and most cost-effective way we could do it. It was so much nicer than having to unload it into a storage and go to your storage and unload it and let it set there for two or three months or how long you need it there and then have to load it back up. Our things were taken care of perfectly by PODS. Nothing was damaged.

    I went online to book but then I end up calling and talking to somebody because we had to change dates. They were was awesome. It all worked out just perfect. The people were here when they were supposed to be here to bring it, to take it and to bring it back to us so it worked great. We got 16 footer container. We needed a larger one but we end up just getting a small storage to put garage items then. We could have done like maybe two smaller ones instead of a single large one. But it was nice and clean. Everything was awesome. Plus the drivers who picked up the container was so nice and worked with us to put it exactly where we wanted it. I'll definitely use PODS again and would recommend it.

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    Customer Service

    Reviewed April 1, 2018

    I went with PODS for the convenience of their delivery and the fact that they could store it at the final destination. I started online and then they called me on the phone to confirm everything. The rep was wonderful and very helpful. We got their largest size container and though we needed something bigger, it was good. The driver that dropped it off was really nice. He explained everything and told me about the video on how to secure all of the packages inside. He was very pleasant to work with.

    We moved my mother from one place to another and we were trying to figure out where she was going to move to. We had to reschedule, and I talked to PODS about being able to bring it to a condo and leaving it. We finally decided to put it into a storage unit, and because they couldn’t leave it overnight at the storage place, we went ahead and picked everything up from the storage place and unloaded it there into a truck. But every time we called and spoke to anybody, they were very easy to work with. I would totally recommend using PODS for anything.

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    Movers

    Reviewed April 1, 2018

    I needed storage then moving services and somebody said, "Oh, you're gonna need a pod." That was what I did and I was lucky to get PODS. My experience was very good and I would recommend them. I looked them up online initially and then I called the number. My interactions with their representatives were very good, easy and friendly. They were also very thorough. They told me how I could do it and what to expect, and it went away they said. The 16-foot pod was big enough but I found a little leak in the back corner on the left when it rained. It wasn't an issue though because what got damp was something that I could wash and dry. That aside, the drivers were absolutely wonderful. I was amazed at how the pod was off-loaded then loaded on again and driven down to Florida, off-loaded and put exactly where I wanted it. Both of them were friendly and very skilled.

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    Movers

    Reviewed March 31, 2018

    PODS brought the container and put it where we wanted and leveled it up and then, they came and got it when we were finished with it. We had two different guys and they were both knowledgeable and knew what they were doing. They operated the equipment very well and took it away. We got the 16-foot container, and we filled it up. It didn’t leak and it was clean. We had a great experience with PODS. They’re reliable. And I'd tell my friends to call them.

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    Customer ServicePriceMovers

    Reviewed March 31, 2018

    The quotes that we received from PODS were very reasonable and the communication was excellent and we really appreciated that. We had a single container and it looks great. The drivers were very courteous and sweet. We have two young girls and one of them especially was very interested and the drivers let us stand back and watch. They did a good job. They treated us like people and that was really important and we’re grateful for them for doing that.

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    PriceDamage

    Reviewed March 31, 2018

    I moved my mother into assisted living after she had some medical issues and mental problems. I needed her in some place where she was taken care of because she wasn't eating, getting up, getting dressed or bathing. At that time, I needed something to put all the things she didn't want to get rid of. My mom's condo had been sold so I emptied a lot of her stuff into my garage as there was no other place in my home. PODS was the first company that came to mind. A friend of mine had used a pod to move from Baltimore to Seattle a number of years ago and she was very pleased with the company.

    So, I looked up PODS online and called them. Their representatives were fine but unfortunately, they didn't have the smallest pod available. I wanted to get a smaller one but I was under time constraints. I needed to finish emptying my mom's condo so I didn't have time to wait for the smallest pod to become available. Still, the representatives were very helpful and they explained everything. However, they didn't explain the pickup fee and the fact that they would not be refunding the last half of the month if I would be having the stuff picked up and moved out in the middle of the month. Despite this, I needed the pod and I was in a hurry. I ended up with the seven-foot pod. Had I had the smaller pod, I could have packed it a little tighter. And so, my mom's stuff was spread out all over the floor of the container. I stacked the boxes against the back wall but the whole middle part of the pod was open. I could pull the snow blower or lawn mower into it. The pod was really too big and I didn't need the extra three feet.

    The drivers who dropped off the container and picked it up were great. We're back a driveway from the street and we share the driveway with four other houses. We all have an emergency turnaround area off that driveway. That's where I had the POD parked, where it wasn't blocking the garages. The drop-off guy kept maneuvering until he had it in as tight as he could get but still get his equipment out. On the other hand, the pickup driver came, got the pod and left. I heard him outside and saw the truck but didn't see him so we didn't have any contact.

    However, I didn't get the pod emptied as quickly as I would have liked to. After I got the pod, my mom was still alive for two years plus. Then, after she passed, I had the pod emptied within 6 months. So, it was almost three years worth of keeping her stuff and paying for the storage. At $160 a month, PODS service was a little costly. Over the course of three years, I paid for three PODS to be built. There was also a pick-up fee and a drop-off on top of the $160. I cannot help it that I live in Catonsville and that PODS place is in White Marsh. That added another $100 to the total bill over three years. Moreover, I paid for the entire last month but even though I had the pod picked up and moved out in the middle of the month, I didn't get a rebate of that payment.

    I advise people to figure out how long you're going to need the pod. I can get a 12 by 12 storage unit for $20 a month and I climate controlled one for $50 a month. I could have kept my mom's stuff in that type of unit for 10 years with what I paid for the pods. Still, using it was very worthwhile. It was my fault that I had it so long and lost that much money.

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    Customer ServiceMoversPunctuality & Speed

    Reviewed March 31, 2018

    PODS made it easy transitioning from selling a home and buying one, which is always challenging to get done. I liked the convenience and that I could select the date when the pod would be dropped off, picked up, and redelivered to the new house. I booked it over the internet and I had some significant issues with their online platform. Their system wasn’t working so I ended up having to talk to somebody in person. But I also had issues when I talked to them on the phone as somehow the wires got crossed. The pod was set to be dropped off and picked up a couple days after I booked it since we were in escrow and we had to move out of our home. But when I called them to double check the pick-up date, the lady was told me that it was never scheduled that way.

    Apparently, when I did the order online, the person didn’t put that in that they needed to pick the pod back up. Instead, they put that in that it was being stored on site. So, I had to call back and tell them that that was incorrect. I would not have scheduled that because we needed to be out of the house in four days. In the end, they were able to pick it up. Then, there was an issue again where I had to call them once more and file another complaint because they messed up the pick-up date. They couldn’t pick up the pod on the day that I needed them to pick it up and that they couldn't do it until the following month. So they billed me for a second month. But they gave me a claim number and told me they were going to reimburse me for the double charge. Right now, we moved into a new house, it’s super hectic, and I don’t know if they credited me the $400. If they didn’t, then I’ve got another large issue with them.

    Other than that, the container was clean and great. The driver was also on time, professional, and really good. We had an overhanging tree in the neighborhood that we lived in in Sacramento and he was able to navigate that. He didn't mess up the house, the driveway, or the landscape. All-in-all, everything worked out. Whenever you have people involved, there can be errors. But the ones I encountered was more on the computer and scheduling side.

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    Reviewed March 31, 2018

    We got one of PODS’ storage boxes to move from State to State. I liked the convenience of it so I booked online and the process was easy. I got the biggest container and it was clean. Everything was good.

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    Customer ServiceMoversPacking

    Reviewed March 30, 2018

    I used PODS because it's a cute name and I have seen other people using them. They do a good job of making them look nice and they're typically very clean-looking boxes. When it was time, I called and took it from there. We had the pod for 11 months. We moved and we put about half of our stuff in a pod and we took the other half to a place that we rented for 11 months while our new house was being built. And when the house was built and finished, PODS delivered the container to the driveway and we took it from there. The follow-up and timeliness were good. Everything went very smoothly. The container seemed to be very sturdy and very good in all respects.

    However, I had a problem getting the door to roll up when it was delivered the second time for unloading purposes. They delivered it and we didn’t even bother to try and open the door, but the guy had left and I couldn’t get it open. It would go up about a foot and a half and just stop. But I forgot that there was something hanging it up and we got that taken care of.

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    Customer ServiceMoversPunctuality & SpeedDamage

    Reviewed March 30, 2018

    We were moving a long distance and I had hired movers but they weren’t able to get everything that I needed to move. They were bad movers. And so I hired PODS to get the rest of the stuff from my house to move it from Boston to Georgia. The whole process was incredibly simple and easy, and based on what the movers were like, I was worried that the pod thing would go as twirly as the movers did, but it was the exact opposite, so everything was great. When I called PODS to pick the pod up to move it down to Georgia, they were on time and everything was incredibly accurate. The people I dealt with and talked to were incredibly professional and very nice. Also, when I had questions, I called and spoke to somebody and they were good about calling me back and reminding me of certain things both by e-mail and by a phone call. I really appreciate that because, in the process of moving, we didn’t have internet for a little bit.

    The pod that we got was big enough to put all my stuff in. I was concerned about it first because I had to put a treadmill in there and an elliptical machine and a bunch of other stuff. I wasn't sure it was going to be big enough but I didn’t really have much of a choice. We got the seven-foot pod. And I was able to put everything in there without any issues at all. As a matter of fact, when everything got to our place in Georgia, I just kept my fingers crossed because our movers lost and broke a lot of stuff and when we used PODS, nothing was broken. Everything looked just like it was when I put it in there so I was very pleased. If I was ever going to do anything again for either storage or moving, I would definitely use PODS. And I would highly recommend it.

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    Customer ServiceDamage

    Reviewed March 30, 2018

    We needed to put items in storage for a couple of months while we planned our move and Herman booked PODS online. He ended up speaking to a rep but it was fine. We used a large and a small container but we should have used two large ones instead as we ran out of space. I didn't know they were going to be stacking the items, but the moving company explained that it was supposed to be that way. We were concerned about things getting damaged on the move, but we only had some minor things that were damaged. We followed up with the customer service for the second container and they accommodated us the best they could. Overall, we had a good experience with PODS. If we have to do it again, we probably would and I would tell friends that using PODS is a good idea.

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    Customer ServiceMovers

    Reviewed March 29, 2018

    I did some home renovation and someone recommended PODS to me. I needed them to bring me a storage container to store in things after I booked it online. The booking process was smooth since I looked it up and followed the instructions when I went online and contacted them. I got a mid-size container, which was enough for about 3 rooms of furniture. That was great. After they had come and I have finished using the container, I called them to pick it up and the customer service was all right. The drivers who came out and picked it were nice and very proficient. However, PODS was supposed to send me some refund but they have not followed-up on what they said. So, other than tracking them and keeping up with what they say because it may not necessarily be true, PODS was good in taking care of my needs.

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    Movers

    Reviewed March 29, 2018

    I needed to do both moving and storage and PODS seemed to have a better reputation. I did everything online and the process seemed pretty streamlined. It wasn't anything too difficult to navigate, and it was user-friendly and intuitive. We requested the three to four room sized container and it was perfect. It was also in great condition. The drivers were both very nice, courteous, kind and personable. Overall, it was a great experience and it made our move incredibly efficient and simplified.

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    PODS Company Information

    Social media:
    Company Name:
    PODS Moving & Storage
    Company Type:
    Private
    Year Founded:
    1998
    Address:
    13535 Feather Sound Dr
    City:
    Clearwater
    State/Province:
    FL
    Postal Code:
    33762
    Country:
    United States
    Website:
    www.pods.com

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