PODS Reviews

My money was taken and all of my family’s belongings were packed on their unit, and they shipped the unit out to their storage center. After which, I sold my old home and purchased a new one in PA for a job transfer. I called to schedule my POD unit to be dropped off 9 days in advance. They then told me they don’t service the area where my new home is. A different storage center will have to pick up my unit from the storage center my unit is currently located. They will charge me more for this and the delivery has been delayed by over two weeks. Additionally, this delay carries me into a new billing cycle, so they’re charging me for another month of storage. And now my family and I must stay in a hotel for a week and a half while starting new jobs and our son starting his new school due to this outrageous and unbelievable delay for reasons that are still not clear to me.

I thought that PODS might be a good idea because of the flexibility aspect. I went online, set up the account and paid for two PODS. Set up a date for drop off. They advertise that you don’t have to be there. Big mistake if you aren’t because the drivers I interacted with left confused messages on my phone and because I’m at work they didn’t do anything as I instructed in the notes. Their website crashed for several days. The customer service was polite but had no ability to put notes in the computer to avoid further boring reliving of the event 10 more times. The customer service won’t transfer you to management until there is a screaming festival. They still owe me for a pod that was never delivered. They came a day early to remove a pod. Changed their mind and dropped it in the middle of my driveway. RUN!!! DON'T USE THIS MISRUN COMPANY!!!!

Moving from AL to TX. The crew in AL were helpful and gave great tips for packing and what to expect. The POD got moved to TX and there the service went down hill. The driver placed it with the door facing backwards, toward the fence, it saying he couldn’t turn it. After he left we tried to open the door and it would not budge. My husband was able to get it up a couple inches and the legs of a table shifted in the opening. We figured the items shifted during the move. Expected. Following guidance of PODS, we called customer support and explained the problem. They got hold of the area manager and said someone would be out that evening to help. After two hours of hearing nothing we called again.

This company should be sued, with their so many 1 star ratings. I was charged 200 for delivery to my location including the monthly rent. When the driver was unable to settle down the POD in the location indicated, they moved it to another location, which I was fine with, except 12 days later they charged me another $53 to move it to the new location, and that if I didn't pay by 3 pm, they were going to go pick it up and I would lose the rest of the month which I had already paid for.

We live in Olympia Washington area. When PODS came to pickup their Pod the driver lifted the container up to drain the water off, When he let it down the pod got hooked on my Basketball Goal and broke the hoop. When reported it to PODS and they had us send pictures. The RUDE Manger told us to file a claim with our Homeowner Insurance. We said, "No way." The RUDE Manger denied our claim. Make sure you watch them deliver and pickup because if your property get damaged and you don't have video to prove it, PODS will decline your claim. We will NEVER rent their Pod again.

Do not purchase through this company. They will quote you an estimated price for delivery whenever you may do so then when the time comes the price is off by $500. The company has no sympathy and will do whatever it takes to get their money despite customer satisfaction. Tell me how the delivery to Florida and the delivery to Ohio is the same price of $1000 when in fact my Pod is in Ohio and is only two hours from the destination.

They are lucky to get one star from me. I am only giving them 1 star so it shows up in the reviews.... I have called the PODS number to discuss storage and moving across the state twice now. Both times the call center agents were surly, unhelpful, rude, and interested only in pressuring you to “commit now, since prices are going up.” I was so taken aback with the condescending tone and pressure from the salesperson that I didn’t know what to do. I waited a few months and thought I’d try one more time—hopefully getting another agent who would at least be nice. No such luck.

We had a terrible experience with PODS. On delivery day, Monday, around 6pm they called to say the driver had timed out according to rules and the next possible day we could get one was Saturday. Why it wouldn’t be the next day is beyond me but they really didn’t seem to care. And there was no one to call locally to try figure it out. I’d never use them.

We scheduled a POD to be delivered on a Tuesday and scheduled two people to load the POD (thru the PODS' website) on Wednesday and then have the POD picked up on Thursday. The loaders showed up as promised and the truck to pick up the POD on Thursday also showed up as promised. The only problem was, the POD was never delivered.

I had a very good experience with PODS - they arrived at exactly the time they said they would, charged exactly what they told me when they told me, and everyone I spoke to (during 2 calls to their headquarters and in 2 different cities) was professional, courteous, and warm. I felt very cared for as a customer. There was a problem with the POD door opening when it was redelivered to me, and the delivery person stayed a whole hour, moving things around and squeezing inside the pod with his tools to make sure it would open properly for me. He really went above and beyond, even helping me carry some things to my door - thanks Craig! The only issue I had was that I'm moving during the summer, and redelivery dates and times filled up FAST - I would reserve your time earlier rather than later. Overall, I would certainly recommend them and would use them again.

So my POD was supposed to be placed in the street in front of my new house. The delivery driver called this morning and verified they would be delivering. So, I get there and instead of the POD being in the street, it’s in the middle of my driveway the painter crew was trying to clean. I look around and find a rubber “burnout” mark in the road and on the curb from the delivery. So, I call customer service and ask why the pod is in my driveway instead of on the street. The customer service representative reads my instructions from call notes verbatim, and reads where I specifically told him to place the part in the street with the front entrance facing the main roadway.

I rented a POD to de-clutter during painting. My POD flooded during a heavy storm damaging much of my stuff in there. When we looked more closely, we saw the roof of the pod was damaged and had been makeshift fixed. The POD was switched out and new POD was made totally differently presumably due to this issue. The company did some ridiculous investigation and said the POD did not leak and was not damaged even though it absolutely did and I have pictures of damaged ceiling and makeshift fix. Horrible company!! Sends out crappy damaged product and then does some ridiculous investigation that does not match reality to avoid compensation.

I got an email saying that in response to my request, my POD would not be picked up for 3 weeks after the contracted date. I never asked for this extension. When I called to complain, I was told, "Oh, we ran out of POD storage space in your area so your POD will sit in your driveway for 3 more weeks!" IOW, they expect us to provide free storage for them, while blocking our driveway. I can only imagine the bill I’d received if I had not emptied my POD for 3 weeks after I said I would.

I will never recommend this company to any family/friends. We are a military family and they are highly used by the military but the military will hear about our experience with them and how they gauged a military service for money. I wrote down our quote for 1 container to go from TX to TN and even received the same said quote via email, then I had to hold said containers in storage for couple of months. I paid the storage fee which mind was double the amount you would normally pay at a storage unit, when I set up the containers for transit to TN my original quote went up by $353. Rep tells me due to fuel increase charge. I was like, "What? Gas prices have not gone up. We live the same ma’am. They have not gone up. Food has!"

Terrible experience with PODS! Do NOT use!! I am still waiting for my third large pod to be delivered after three weeks of it getting cross country! They were supposed to pick up one large pod and deliver the second after having to wait weeks after it came across country. We had told PODs that they needed to pick up the first pod before delivering the next and they did the opposite, trying to deliver a 17 foot pod before picking up the other. We are in a homeowners situation and can not fit two pods in our driveway.

I received a call on Saturday from PODS. The rep told me my containers were not picked up on time, and thus would not be delivered to me on time, that they would in fact be delivered 8 days after the scheduled date. I called on Monday morning to inquire about compensation for the delay. This rep asked me how much money I wanted! Hey, PODS, it's up to you to OFFER me compensation for the delay. This rep could not even tell me where the PODS currently are because the situation has "not been assigned to a manager yet." I have to start working with an empty house and no appropriate work clothing -- and no time off now to unload the PODS whenever they do arrive. PODS, I expected better. I will share my negative experience with family and friends.

Very unhelpful, very slow, and not good at honoring commitments. We ordered a POD container to help us move from Utah to Virginia. We did a lot of research, got a lot of quotes and decided to pay extra for them as the recognized brand for shipping containers. They gave us a reasonable quote, told us it would take about a week to arrive, and we would have three days to load and unload at each end. Sounds great. We paid the deposit and got started on all of it.

I had 2 PODS delivered and they were supposed to be picked up at the same time which I called and confirmed. I don't know how but only 1 was scheduled for pick up and when I called the first lady was nice and tried to resolve the problem. The boy was extremely rude and not very helpful. Even making little smart remarks of my questions. Let's just say nothing changed and now my PODS are coming almost a week apart. I would never recommend PODS for anything nor will I ever use them again!! Pricing changes even though the girl said it wouldn't so I would check around before using PODS

A couple weeks before moving I set up a date to have a pod delivered. Upon payment I was told I didn't need to be home when the pod was delivered. I was at work and a car was in the driveway when the delivery guy showed up and he decided to leave because he wasn't comfortable putting it in the driveway with the other car there. That was strike one.

I had a POD delivered to my home in advance of listing my home for sale. It arrived on a Tuesday, and I wasn't able to start loading until Saturday. When I opened the POD that morning, I discovered that water had leaked in all around the base of the POD. Worse yet, black mold was present on the walls. Thankfully, I had not been storing anything in it. I called and explained the problem and asked for a full refund and POD pickup. After a LOT of hassle, they agreed, and I thought the problem was solved.

We received a quote that I wrote down. We were told that we had all the time we needed to load the POD. We ended up with 2 PODS. We sent them to AZ where we were going to move. We have been charged a different amount each month for rental fees, charged extra for no reason and we were charged double we were quoted on shipping the PODS to Arizona. The sale fell through on our house and can't move. Now they want $7,000 to return the PODS to Idaho and we have been charged 3 times in June for one POD. We have now paid for having to fly to AZ, rent a U-Haul truck, hire movers to move items from PODS to the U-Haul and charged extra from PODS for picking up our belongings.

We used PODS to move across country. 3200 was the total. Well first our drop off date wasn't met, no big deal. It came the next morning. After the driver left we went out and could not get the door open. I called and was told the soonest to get a tech out was the next day, so that's 2 days down w/out getting our stuff. The guy came out, couldn't get it open, said he has to cut the door off, but doesn't have the right equipment. If he could he would try and make it back out. He called 1 hour later, came out. He cut the door open but couldn't take it completely off, so he told us that we would have to hold open the door to unload the pod. Mind you the door is so heavy we could barely hold it open. If I could post pictures I would. Today I received an email from the complaint dept basically saying 'Oh well' and no refund was given. Awful company, will never use again.

Prior to my house selling, I did my research and chose PODS - the same day the pod was delivered, my house fell out of escrow. I called Pods and was told my money would be refunded ($502.10). However, that never happened. The following month my house sold again, I ordered pods again as the agent said they were in the process of refunding my money from the prior cancellation. However, before they could even deliver the pod, my house fell out of escrow again. They assured me my money would be refunded since it wasn’t even 2 hrs from the time I ordered this latest pod. They put me in touch with a customer service person by the name of Kimberly who emailed me to say that she would research my case and that it could take more than thirty days for a disposition.

This company is so full of it, they are all about just taking your money. I ordered my POD back in February for my move in July, I thought the price was good. A day before my POD is scheduled for delivery I receive an email about the width and height requirements and If I wanted to do street parking I would need a permit. I immediately canceled before they tried hitting me with a cancellation fee. The customer service rep never mentioned any of this information to me and prior to booking never looked at my house on a map. How do you wait until the day before a delivery at 4pm to tell a customer this important information.

Ordered a POD to be delivered across the country. The container arrived, I packed, they picked it up to ship it across the country. That's when the issue arose. They promised to deliver it on the 24th. When it didn't arrive, I called. They told me the next day. Same story the next day, and the next. It's supposed to arrive today. And now the next time I can get it delivered to my house is out another week. I doubt it will come today and quite frankly I find this entire process completely deceitful or incompetent. Had I known they could not deliver when promised I would never have used PODS.

I ordered two 16 foot PODS containers for a move, because I had a two-week gap between the closing of my old house and the closing of my new house. Theoretically, the idea of PODS is great. You load up the PODS at your own convenience, then PODS takes them away and stores them until you move into your new place, and PODS delivers the containers and you unload at your own convenience. The price for this convenience is pretty steep, but if it works out as planned, worth it.

Rip off! They all know about the problem with the right bottom lip of door but charge hundreds for driver to come back out and try to blame it on the way you pack the pod. Take a crowbar to the bottom right of door is all you really need to do. This company is corrupt! Kavonni in Reno, Nevada was beyond rude and truly lacked customer service skills. After requesting a supervisor over 20 times he transferred me to a male named Kelsie who was not a supervisor but an agent. This Kelsie was the only one I spoke with that night with proper CSS. Unfortunately, his hands were tied so I ended up talking to another Kelsi who was supposedly a supervisor in Playwater, Fl. She was also severely lacking CSS.

They lied to me and failed to show up! Twice the hassle to unload and use another truck. Never use PODs - they will let you down. I was told twice I would get a call back and they never called. Don’t be disappointed.

I have never done a negative review for a company but PODS has earned it! They made a bad recommendation on POD size and we were forced to get rid of numerous items that were valued over thousands of dollars and then when you call and try and escalate the situation to a manager to get resolution there is no management team just the same sales people blocking for each other. So nothing will ever be resolved. They take your money and leave you hanging regardless of the cost and liability to you as the customer.... There were too many bad interactions to record here other than be smart and STAY AWAY! Sincerely a victim of a bad company....

I ordered two PODs to move out of our home the last of May. Well we had no problem with the delivery or when the PODs were picked up and stored or delivered to the new house. I went on to their site and Scheduled them to pick both of the PODs up, well now I've been told that I scheduled one to be pick up and not the other and I'm going to be charged another $217 when we just paid over $400 two nights ago. This is wrong.

We had 2 PODS. They were in storage for a few months while we sold our home and purchased a new home. When I called to set up the date for drop-off of our 2 PODS to our new address, I set up the date for drop off of 4/17/2019 and pickup of emptied PODS on 4/19/2019. I was told by the representative that I had a 3 day window from the 18th (which is our monthly rental date) to avoid the monthly rental fee. I was told if I did not have the PODS picked up within my 3 day window I would be charged a ½ months rental on each POD. If you record your calls, you will hear the agent tell me this.

Do not use this rip-off company! We scheduled to have a pod delivered to our house as we are moving and this was supposed to make life easier...WRONG. My husband went out and measured our driveway and the alleyway as this thing needs enough room to maneuver. He speaks with someone from the company about the measurements and is assured it will be fine. So the pod gets delivered today and the inept delivery driver decides for whatever reason that he cannot put the pod in our back driveway and drops it on our street in front of our house. Not only is our street extremely small and tight on a normal day, now this stupid pod, which was placed a good 2 ft from the sidewalk is literally blocking half of the street!

I called roughly 5 weeks before we needed the PODS delivered to ensure timely delivery. The experience booking the PODS was pleasant enough and the price sounded good. The night before scheduled delivery, we received a call with a 3 hour window for the following day (11:15-2:15). I received a call the day of the scheduled delivery around noon telling me the PODS delivery was cancelled and rescheduled for two days later, the day we were moving. I told the associate that would not work and we needed it sooner or we’d need to make other arrangements. She was able to schedule for the next day.

I don't mind PODS was expensive option. However when I signed up I was told that when I am ready to have my POD shipped to its final destination, it would take a few days to process and a few days to transit. I called today 5/17 and was told on June 4th it process, and begin transit and would arrive on June 11th. Almost 30 days process. I am sure it is to extract another month rent from me. PODS you let me down. Never will I use your services, and I will be sure to tell everyone not to trust your company because of your unethical practices.

We use a pod put a 3 to 4 bedroom house on a move from Florida to California. They were very punctual with the dropped off and pick up of the POD. They stored our belongings for four months in California and dropped her off again in our new house once we got the house. The whole transaction was very transparent, the drivers called us with time frames for the deliveries and the invoices always were what we agreed upon.

We had called PODS regards moving from New York to Tennessee. My wife spoke to the booking agent and roughed out a deal. However, before the deal was made, my wife had reservations, as our driveway in Tennessee is very steep. The woman on the phone told my wife that the angle of the driveway was doable, as she was viewing my house via GPS and even complimented how beautiful the house looked. She guaranteed that PODS could deliver the container to the top of my driveway outside of my garage. My wife again questioned the ability to navigate up the driveway, and once again she was assured that it could absolutely be delivered up the driveway.

Very disappointed in my PODS experience. When I signed up I was not made aware that I was given some special promo pricing due when I called to have my pod delivered in was a little taken aback to find out that they were going to charge me more to delivery my pod than the closing of a month in storage. When I complained they agreed to only charge me a delivery charge to my new destination which they also didn't explain that if it's more than 20 miles they charge you. I thought they meant from my current home to the new home not from their pods facility.

The monthly fee after the first 30 days was completely misrepresented 2 more than double with my notes show that I was quoted. Pods added a $10 monthly fee for insurance of their pod without my approval. Their online sales person I put this first order in with recorded the information completely wrong. Left out the online discounts I didn't find out until the following morning. Pods use the wrong credit card and double billed us upfront. If your build for the insurance incorrectly go online and one page filing complaint with the insurance commissioner, in this case California which I'll be doing shortly. Often times the insurance commissioners will look at this as a tip of the iceberg and proceed with an investigation on a grander scale. My quote was for $75 a month sitting on my driveway and the build came through without notice and $159 plus the unapproved insurances.

Signed up with POD in La Quinta, Ca and all went well. They delivered the POD and we hired a local professional moving company to make sure POD was packed efficiently and effectively. The POD was taken to Riverside County storage until we could find a home in Scottsdale, Arizona. In early December, 2018, I called POD to let them know that we were ready for delivery. When we signed up with POD, they told me that a 48 hr. window was required in order for delivery to be successfully completed. A date of December 14th was set.

On February 15, 2019, I reserved a 16’ POD container for delivery at my Chestnut Hill, MA address on April 26, 2019. As of yesterday, 4/25, the delivery 3 hour time window was 12:45-3:45 pm. Because the parking area in back of my townhouse is confusing to get to based on the actual address of the house, I confirmed with the office this morning, that the driver would call me before heading over so I could explain how to get to the parking area. The office confirmed this with me, confirmed my phone number, etc. The rental management office issued a 2 night PODS parking authorization sign for me which would be affixed to the container.

These people are knuckle-dragging slugs. It is abundantly clear the "customer service" reps are temps with no experience. They are just phone operators. They do NOT return calls; they do NOT answer emails. They so thoroughly screwed up my delivery and pick up my move was delayed 5 days. Do NOT USE THIS COMPANY!!! IDIOTS!!! I am FURIOUS at PODS.

I ordered a pick up scheduled for Thursday, April 11... They called to delay due to snow. Friday, my driveway was not shoveled at 9:00 am. By 10:00 am, the guy I hired to shovel completed the job. PODS said they come back later that evening or by Saturday. Saturday came and went and no one came. Sunday... no one came. Monday, no one came... I called Monday afternoon to ask why it had not been picked up yet. All they said was, “we can schedule a pick up for Wednesday morning". I said, "That is not Good enough, let me speak to a Manager”. The Pods rep said she could only transfer me to a senior agent. She transferred me to ‘Rita’.

If I could give them a -10 where 0 is the lowest and 10 is the best they would definitely deserve negative 10. These people are absolute idiots, I ordered an extra POD two days before final pickup before transport across the country. I called back to let them know that I did need the extra POD and then find out it that because I didn't specifically tell them to ship with my other three PODS (even though they were all on the same order) that it was all my fault that they left one behind on the west coast.

We hired PODS to store and remove property from our residence to get it ready for sale. The loaded PODS trucks left driveway and tore off a portion of the roofing of our front porch. The damage exceeded $1500. No driver reported this damage. We learned of it from a handyman who was at house at the time. My husband filed a claim with pictures proving damage. This claim was denied and the reason for denial was that the PODS were parked where we designated. We are appalled that they could cause so much damage to our property without accepting responsibility!!!

Pod on one way street for A YEAR.

DO NOT use PODS. Horrible experience. They didn't place our POD correctly, didn't tell us that cars had to be parked a certain space away from the POD so couldn't pick it up. Told us it wasn't their responsibility to tell us this information. We had to call our neighbors while they were on vacation and go into their house and get the keys to move their car. Now, we are being told that since we rescheduled pick up which only happened because they told us we had to due to the car being in the way.

I set up my move. The guy told me a date that the first charge would take place. He was either wrong or lied about the date. But they charged me a day early, which overdrafted my account and incurred overdraft fees. Had it been the day he had said everything would have been fine. I cancelled the order and requested a refund, but now I am waiting on the the refund and then I have to get my bank to return the overdraft fees since PODS was not supposed to charge me yet. So I am waiting 5-10 business days to get back $920 for a service that I am not even using. They really need to employ people who know what they are talking about.

I attempted to reach someone to talk to for a quote, not sure what is going on in their Customer Service department. I submitted my information from their website, received an email to call... So I called, it was a Sunday & they were closed, okay fair enough. However the following morning I called the number provided on the email response & it was a ring no answer... 2nd attempt I got the persons VM for a call back. Well, seriously?? I called the main number in lieu of the extension number & spoke to a gentleman who asked if he could 'call' me back in a few minutes... lol... Incredible, if I can't even get someone interested enough to give me a quote, I am not interested enough to do business with them. Not sure they would be a credible company to give my money for services to... smh. Thanks, but no Thanks!

Worst experience with a company I have ever had in my life. They brought us the wrong container and double charged us for delivery. The container had a broken roof (right before rainy season) and graffiti all over it. We called to fix the double shipping charge and they didn't fix it. Then when we called back they said we never called. Scheduled a pickup shortly before the next month of service then called a few days prior to confirm (since they never sent a confirmation). They said we never called and that we had to pay for another month of service. Hands down the worst company I have ever had the misfortune to deal with. Customer service is horrible and yells at you when you don't agree with everything they say. Please please please stay away. If you don't believe my review look them up in Yelp.

I have used PODS before, in 2012, and had no problems. Not the same company. We are moving again, so I assumed my experience would be as good as the first time we used them. I set up all the dates and wrote it all down so I had it all in front of me. I went over and over and over with the first agent when I would be billed and when I had to call to change the drop off so I wouldn't be billed. None of that mattered because apparently I ordered both PODS be delivered on different days (bc I’m silly like that) of course I was billed early (why would I care if there was no money in my account?).

Absolute worse experience of my life!!! Was told a manager would call me back. Received an email stating my account would be reviewed within 30 days. Received another email after PODS were picked up with no resolution! Under no circumstances would I use this company again!

I rented a PODS to store our furniture for a home remodel. When we were finally done with the remodel and unpacked the POD, we found the side of our king size bed headboard damaged from water. I sent pictures to PODS with a claim. They said they would do their water test when the POD is returned. I decided to do my own water test just in case they "couldn't find any leaks". I sprayed water on the side of the POD and when I went inside to check for leaks, a steady stream of water was running between the floor boards and the wall of the POD. The gap was about 1/2".

I paid $1200 for storage now they are refusing to deliver my product to my new house because they don't service that zip code. It is only 60 miles from the facility. I used them in 2013 to move 350 miles but yet they would not deliver 60 miles. This company should not be in business.

I ordered my POD, and it was delivered, at first, I was mistaken in how it was to be positioned. I called to have it turned around and after 3 days, I found out that it would cost me 80 dollars to do so. So, I was mad and filed a complaint, 30 days later, Nicole gets back to me with the rundown of the conversation and I see that I did change my mind. I also see, that I said "put it as far in as you can," apparently that meant, just inside the driveway, which btw is 25 or so feet long and this is a 7 ft POD.

About a month ago on Saturday. I called up Pods and made an appointment for a 16 ft container. They never showed up or called. I hired help to help me move entire contents of the house. I made several calls to them, finally, a lady calls me back and stated that they could not make it down the street. After that next comment, I stated that, I have been waiting at the house all morning. Why couldn't someone have call me? She said they tried. BULL!!! She then asked me if I would like to reschedule!!! What!!! RESCHEDULE!!!! You just told me that you could not make it down the street!!! Does the street get wider on another day. My opinion! This company is a disgrace and unreliable. They closed the door on me. See, cell phones have 1 amazing feature!!! They recall internal and external phone calls. NONE! EMPTY! NEVER HAPPENED!!! All they would need to do is CALL. LIAR LIAR LIAR.

My move, planned in August was delayed. I ended up moving the end of December. With the passes in December, I flew in and planned on using a pod to move my items. My son was on a school break so we planned for the pod to be delivered and he could pack it. The delivery was rescheduled, I don't remember the reasoning. I called again to reschedule. After talking to my son, we agreed on 4:00 pm, so he could be finished with school (which had restarted). He gets an email that the pod will be delivered between 7:45 and 10:45 am. Number one he is in class until 9:30 and number 2 storage office hours start at 9. He gets a call or text (does it matter which?) at 8:35 am. REALLY?!?! I can see a 2 or 3 hour window, but 8?!?! And he's in class, he can't leave to go meet them.

Me and my wife rented a pod in 2016 in Hawaii... We paid almost 12,000$. We moved to Colorado... They sent an email saying they could not take any money out of my account. Come to find out they took 6000$ out. They shut me out of my Pods' account... And it is 2019. They are threatening to sue us???

3 years ago I rented a POD to keep on my property. Paying was fine and delivered timely invoices. Sometimes receiving Mail in my area is problematic. I missed two payments due to non-delivery of an invoice, payment was automatically deducted from my bank account which I didn't think I had agreed to in the contract... So next month comes and no bill. Second no bill… Third no bill... I called and was told they couldn't access my account. I asked for a manager and was told there wasn't one. I said that's impossible. I want to speak to a supervisor or a manager so that I can resolve any billing issues that they can't seem to access... I was sent into a supervisor’s voice mail and I left a detailed message.

I’m active duty military and was going to move overseas for three years, so we called Pods and they told us they were going to provide us the “military rate,” which was $222 a month for storage and a delivery fee of $99, which could be waived if within 100 miles of a Pods facility. We told Pods, once we return we have no idea Where we will be moving to. The agent said, “No problem, just $99 and we will deliver it.” Sounded like a great deal, so we rented one and the first one was covered in mold, so another was delivered. That should have been my first clue. So we placed our antiques inside of the Pod and off it went. Well the military canceled my orders a week before movement and my family had to move to Texas from Maryland. When we called Pods, six months later to retrieve our goods, they said it would now cost us more than $2,000 to get our stuff. This is not what we were told and from the looks of these reviews this happens routinely.

If I could give them zero I would. NEVER use this company. I moved my things into a storage unit using their recommended Pack and Load services (which is another disaster I won't get into here). My things were in storage for 1 month then moved to a new city. When I went to collect my things, the POD had been left on the side of the road, not in a "secure" location. My keys didn't work so I called to see if someone could help me. No response from Customer Service. There was no one onsite anywhere. Turns out the lock had been replaced. The movers had to bust open the storage unit. When we opened the door the storage unit had been completely ransacked. Every single box and duffle bag had been ripped open, contents thrown everywhere. My son's toys were all over the ground. His crib broken.

Not a problem when I placed my order. Just everything after that point. I had the pods for a little more than two months thanks to LOAN DEPOT but that is the subject of another review, they picked them up in Nov then tried to screw me out of another $350 in January. I called in about the charge and I kept getting "There isn't anyone here at this time to discuss the matter with you." REALLY?! So the call center is open but there is no one there in a position of authority to talk about my bill? I disputed the charge on my CC and my CC company sided with me.

PODS delayed my final shipment 4 days after I signed their contract. No one at PODS could explain why it was delayed, a manager, Shonda, told me she'd get back to me within 24 hours which she did not. I had to call and move up the initial delivery date 2 days and my wife had to take a day off work in order to load the POD and get it to our destination by the original agreed upon date. The day of the delivery the POD was more delivered more than 3 hours after the 9am-12pm delivery window so that day was basically wasted. This was an awful experience and has cost me time and money above and beyond my original contract and no one at PODS even attempted to fix the situation. Of course, they have not hesitated to pull money from my account on time though, it's been the only thing they've succeeded at so far.

PODS will charge additional fees they do not inform you about over the phone at the time of booking! If you don't mind being taken advantage of, use PODS. If unanticipated charges concern you, DO NOT USE THIS COMPANY!! My total delivery fee was supposed to be $973.49. They charged my cc for that fee 1/4/19. Out of nowhere, on 1/11/19 they charged my cc again for an additional amount of $335.58. When I called to inquire, I was told the extra charge was added for mileage. That was never mentioned when I confirmed the total for delivery of my belongings. Be aware PODS will charge you hundreds more than what they mention during your order, and there is nothing you can do about it. Trust me on this one!

My POD arrived and anything that had fabric or odor absorbing material was now infiltrated with the smell of mildew/mold. My wardrobe boxes now filled with moldy smelling clothes, all have to be dry cleaned since I can't use bleach on all these clothes. Couches were wrapped with black plastic which made the situation even worse. I happen to have a compromised immune system so this means I will be sick if I live with all this mold. I am so disappointed and disgusted.

December ‘18 I moved to condo complex w/ tandem parking. POD delivered w/o issue. Unfortunately POD can’t be removed with cars in tandem parking. No assistance or response from Senior CS or local staff. COMPANY VERY DIFFICULT TO WORK WITH!

I was selling my old home and needed to stage it for the sale. My realtor recommended PODS as our fake garage was filthy and no place to store our valuables. The only good things was the POD was very clean, it was delivered the day it was scheduled, and our stuff was safe. Now for the bad news. Unless you are moving from one house with a huge driveway to another house with a huge driveway do not rent form PODS! They will flat out give all sorts of lame excuses why they can't park your POD and won't deliver it.

We had our pod delivered and never thought to open it with everything going on with this quick move. We had family come over to help move to put furniture in storage. When we opened the pod it was muddy all over the floor. Of course we had snow that day so I had no hose to wash it out. I had to try and put plastic down on the floor so that my furniture won't get mud on it. It will be in storage like that for 3 months.

This company does not stand behind their service. Worst customer service I have ever encountered. My POD was suppose to ship on September 20th, (which they billed me for) to their holding facility nearest my destination. I was told I would have access to my belongings. On October 2nd I called to have POD sent to final destination only to find out it never left original destination. To make a long story short, they wanted to charge me for expedited service, did not want to accept responsibility for their error and offered me a "customer care credit" of some ridiculous amount like 250.00. We paid approx. 3200.00 for this service plus added expenses of a hotel for an additional week that we did not have our stuff. I cannot encourage anyone who reads this enough, to please use another company!

Dec.4th I made arrangements to have POD taken out of storage and deliver to my home Jan. 2nd. I got a confirmation email and text that it would be delivered by 9:30 a.m. this morning. It is now 6:40 p.m. I have called 2 times and keep being told logistics have been notified and "they" are only a call center. Don't even consider PODS, they collected $1283.00 to ship POD and no one can tell me where it is.

My husband and I moved from MN to AZ and decided to use PODS as our carrier. We would never recommend this company to anyone based upon our experience. In short, our storage unit was somehow cracked during transit from MN to AZ. The top is made out of plastic, so we are assuming when the loader came and placed it on the truck it was damaged. The crack was over 4 feet long and was not present when we loaded all of our personal belongings. The POD was then taken to a storage unit in MN for 3 weeks, transported down to AZ and stored for another 3 weeks before being delivered to our new home.

Hello all! I am an active duty military member and as some of you may or may not know am required to move frequently for my work. I recently had a change of station from Virginia to San Clemente, CA (Camp Pendleton, the largest Marine Corps base in the country). I elected to use PODS because it seemed like a flexible service that would allow us a large amount of time to pack our house up. When the POD was delivered, all seemed right. They promptly picked it up, too. With total transparency, I was quite happy with the services up to this point.

Do not use this company! They will rip you off! Read all of the various reviews. Unfortunately I have to give 1 star, otherwise I would give negative infinity for my bad experience. When I ordered the POD, I was given a price for the PODS delivery, pickup, transportation to the PODS storage, first month of rent, PODS re-delivery to my location, and final pick up. I was told what the monthly storage fee would be if I needed it stored for 2 months. I was told to schedule all pickup/delivery dates through their website. The only positive thing I can say about our PODS experience was the PODS drivers were great. I was shocked when I looked at my credit card bill then at their final invoice. I was charged an additional $157.48 and this included a non-paved surface fee. The funny thing is I took photos/video of all PODS delivery/pick up and everything is on a paved surface.

I thought, like many others, that PODS would be a simple way to move my belongings across county. In my case, from NJ to Florida. Boy it has been a true nightmare! Moving is stressful enough and if I could have given this company NO STARS I would have! Today, Dec. 18th - their computer systems have been down most of the day. I tried accessing online and via phone customer service and hit a brick wall. I've been told to keep calling back to ascertain when their systems would be up and running. And was also told that 10PM is when they close for the night with no way to find out any information until 8AM in the morning!

It sounds so simple, they drop off a box, you load it up, they deliver It and you unload it, right? How hard can that be? Well, my experience was terrible. I will never use this company again. Moving is hard enough as it is. Do yourself a favor, read the reviews and find another company. These guys will only make your life harder.

PODS was great for storage but once I requested it to be moved cross country it has been a headache from first call. Inconsistent information, delivery dates change, terrible customer service and when talking to the billing department the woman did not seem to know what she was talking about. Still no delivery of my POD and I have to wait for my credit card statement to see what they have done in regards to billing. Thumbs down for this company if you need a long distance move.

After a year of my property being stored in POD I requested for my pod delivered. Well my pod was stored 2 hours ago which was suppose to be in next town. However they didn't tell me nor did they realize it until the day before my pod was to be delivered. Apparently for them to deliver they needed to bring it to Lakeland FL before I could schedule my delivery. My pod was being stored in Daytona Beach FL. I couldn't get a straight answer as to why it couldn't go from Daytona to my house 116 miles away. I had been in contact with PODS customer service days prior as they would not deliver my pod until I paid the current month's rent of $260 then pay $106.49 for delivery. At no time in during the week was I told there was be issue delivering and I would be refunded my $260 if I had my pod delivered with 7 days of my payment due date.

Stored furniture from June 2014 to January 2017. 1 lock was open when received. Do not proceed with move. I was told I should have called the office to complain and taken picture of open lock. Unpacked my 2 PODS... Very excited after 2 1/2 years. Over time, I realized I was missing items here and there. Christmas time, as I searched for Christmas decorations, realized all decorations had been stolen including 8 foot tree, ornaments from 30 years. My possessions had been cherry picked. Everything of value was gone. I called and was told I needed to show photos of what was lost. Had I taken pictures of my possessions? Are you kidding me? I received the form letter from the very sorry executive at PODS. I gave up too easily. Never ever again. Violated.

My number one piece of advice would be to record conversations with them as soon as you start getting quotes. Their prices change erratically and without notice. My second piece of advice would be to pick a different company! They started charging us all sorts of service fees and rescheduling fees (none of which were true). I got them reversed, but it would really be best to never give them authorization to charge your account. I saw another comment on here about a class action lawsuit, and I think that's a great idea.

We had a move from Boston to SF and the PODS customer service provided us with horrible service. First, they provided us with wrong information on the price and then they continued changing the price without providing any information. The did not provide us with any invoice and charge the credit card multiple times, and each time we called the customer service they came up with a new number. They never provided us with a list of costs and charged us extra $1650. We still did not receive our stuff, and there is no clarification on why they charged us. Next time will definitely not use PODS. Very bad service, very irresponsible.

I used PODS for a cross country move (NY to WA) after doing a thorough review of my options. I chose them because they had the best overall review at the time and I thought would be the cheapest option. I wish I would have opted for traditional movers even if it cost a bit more. First, I had to get a permit for the POD to be placed on my street, which was fine but cost me about a $100 a day in NY. That wasn't an issue until the POD driver didn't show up when he was supposed to and I lost a full day. I was told I might have to reschedule but refused to have to pay for another days permit. I also have yet to receive my POD nearly a month after I've moved (despite the dates I was originally told). For over two weeks the status of the POD just said "in transit" and no one could tell me where it was or when it would be arriving.

I usually don’t write reviews, but after working in a customer service environment I feel that this experience needs to be heard. Me and my husband have been dealing with pods for 2 years now and when we first started everything was okay then we finally moved and decided to get our shipping container sent to us. At first I was quoted a fairly good price by one rep and when I called in that weekend the price jumped about 300 and some odd dollars. They put in an incident report assigning us to a case manager that never replies or calls us back after leaving a voicemail to see if the price can go back to what we were quoted the first time. I had numerous reps telling us that it doesn’t take long at all, but still haven’t heard anything.

My sister rented a PODS container to be delivered to her home to do some remodeling. She had a stroke and could not speak. So I called the PODS customer service who was very nice but when it came to the Little Rock location, they were not compassionate at all. I needed them to pick up the PODS which was in my sister's driveway. She is being brought home from rehabilitation via ambulance and needs the PODS container removed from her driveway in order for the ambulance to bring her home. She had missed her October 2018 payment because of the stroke and was not able to have her funds transferred in a timely manner. I asked could they pick up the PODS container and I would work out a plan to pay them within the next two weeks for the delinquent payment but the Little Rock owner said no.

It would be difficult to overstate how poor my experience with Pods was, both from delivery of the storage unit to the follow up after I documented the damage my belongings suffered as a result of the leaking unit they rented me. First, despite a detailed conversation with their representative in Florida who took the time to review satellite images of the proposed location of the POD, the driver on delivery told me the location would not work. He went on to say that the people in sales are not informed about conditions on the ground. This turned out to be correct. Fortunately, after the driver was on the verge of leaving without depositing the unit (an experience he said was not uncommon), we found an alternate site. All good.

My husband works in customer service (CS), so I don't like to write bad CS reviews. Unfortunately our experience with PODS this last month has me vowing never to use them ever again, and to spread the word about how our experience demonstrates how the company simply doesn't care about their customer experience! The pick up and storage legs of the POD experience were relatively smooth. The first misinformation we got from PODS happened we called to scheduled the drop off, and they told us that for an extra $100 we could schedule a guaranteed drop off in the morning. But when my husband called back to reserve the morning drop off, he was told by a different CS person that it was no longer possible to do.

We scheduled delivery of three 16 foot PODS to our family home after damage following Hurricane Michael. The delivery of the first 2 PODS was earlier than expected which was wonderful considering our circumstances. Our experience with the delivery was exceptional. Rory was the BEST!!! He was polite, kind, and courteous. He dropped off one POD then went to pick up another one and returned as he promised with the other one. During difficult times not everyone can be counted on to do what they say they will do. Thanks to the PODS team but especially to Rory who went out of his way to help us.

Got “locked out of POD” and they don’t care. "Oh we will send someone out tomorrow." Wasting the whole day because of their 3 hr windows so my poor movers are on standby. Every time I call and speak to a representative they know nothing, they’re prompted to feed you the same nonsense responses that tell you nothing. They have no idea where their drivers are or where on route they are. They all tell you different responses when you call too. One told me no later than 215 pm someone would be here. Now they said 345 pm. When I asked what happens when a door can’t be opened, they said they don’t know. They only work in call center. How’s helpful is that. They hire a bunch of morons to answer calls that know nothing about what their company actually does. They could care less if your belongings arrive on time or in one piece. I hate PODS and I’ll never move with them again.

They were very nice and helpful when I order my 5 PODS, however, when it came time to redeliver back the pods, the pricing doubled. What they promised is not what they charged, there is all kinds of extra charges. There is absolutely no customer service, there is no one you can speak with that will look into the matter and take responsibility. Please do not, DO NOT use PODS, you will end up paying double what they quoted and feel totally cheated like myself!!!

PODS told me they were going to deliver the POD to Wilmington DE and it would be delivered within a couple days of when I call to have it delivered. They did not deliver it to Wilmington DE. Instead they kept it in the South and it took 11 days and many phone calls to get it delivered to where it needed to be. I would not use this company again. Also the customer service was terrible.

Ordering the pod was easy and receiving empty pod was simple. When it came time to have the pod transported and delivered is where the problems started. I had set a time and date to be transported on a Friday and redelivered to my new address on Wednesday. Wednesday comes and husband takes the day off to receive the pod but no phone call to say when pod will come. I call the company. First rep says oh yes it should be there at 7:45 am. It was 7 am already. I said okay great. 8:45 still no pod, okay I call back. The lady then tells me oh hold on one moment, I knew something was wrong.

We decided to use Pods to move all of our furniture, Paintings, TVs, family history/diary/ nonreplaceable photos and so so much more. We ordered one (7) foot Pod and two (16) foot Pods which was dropped off one at a time on different days which went perfect. We are moving from (California Upland to Kerrville Texas). Long story short everything was going great till today when we called to pay for the monthly pay for 3 Pods and to give date and new address in (Kerrville Texas) for the Pods to be delivered to the new address. Well, they told us after billing us for 3 Pods being one 7 foot and two 16 foot Pods that they only have two pods on record and a third does not exist that we have to give them the container # because they don't keep file numbers on record of containers. I explained that we have thousands of dollars and our whole life is in the so-called lost 16 foot Pod container.

Their website states, “All the time you want... No deadlines. Moving and storage the way you need it done... Flexibility.” None of this is true. Their so called “scheduling” is to their benefit, not the customers. I requested a late pickup, around 5.30 pm, two weeks prior to our move. The night before, I received an email stating they would pick up between noon and 3 pm. I called that morning to see if they could come later... And while I was holding, a voice message stated that they were coming between 9.15 and noon! This was totally unacceptable. They changed the time on me without any phone call or email. I was shocked, extremely upset, stressed and angry.

I have moved 19 times in my life and this was BY FAR the worst experience ever. The door to the pod would not open once it arrived at our new home and the solution they came up with was to tilt the POD on a 45 degree angle and shake the pod on the lift. Subsequently every single piece of furniture and pieces of art that we own is either scratched, dented or fully destroyed. Their response is to file a claim with their insurance which has turned out to be completely NON-RESPONSIVE. Save yourself the heartache and DO NOT USE THIS COMPANY.

My items were severely damaged in shipment (and I am a 20-year collector) and the insurance is bogus. They accepted zero responsibility. Just skip dealing with this service - which is too bad - it could have been something special.

Needed to be out of my apartment on a Sunday so I ordered the Pod for Thursday. My Window of delivery was 12-3 pm. I had three movers there and we waited and waited. Finally called at 3:30 - told me they would send an email and call back in an hour. Called back at 4:30 and he said our driver ran out of hours so the delivery would be rescheduled. Was anyone going to contact me if I hadn’t reached out to know about this?

I wanted to reschedule, but couldn't do that online. I called customer service and had to wait, because "we're experiencing high call volumes, your call is very important to us..." Forgot about it. I wanted to cancel the service, but could not online. So I had to wait on the phone, etc.

I was having my basement cleared for fumigation and needed storage space for salvaged items. The contractor ordered a Pod to be dropped off in my driveway. The contractor wasn't present when the Pod arrived and the driver backed the pod into the branches of a tree, tearing off several large limbs that ended up laying on top of the Pod still partially attached to the tree. I notified Pods, sent pictures and included a quote from a local tree service for $225 for proper removal of limbs and subsequent removal of debris off site. Pods denied the claim as their "inspector" saw no evidence of negligence on the part of the driver and referred me to the small print in the rental contract.

Ordered a POD for our move from TN to ME. The drop off of the POD was fine but fell apart when we moved to Maine. They only have one location in the state and they do not service the whole state, and in my case they don't service my area. So now I have to rent a U-Haul and move the contents from the POD to it then unload it again at our new home. Not just that but you have to call and schedule a time so they can make your POD available...

For every person considering renting a pod please read this. My name is David ** and I live in Texas. I am a contractor and have been for many years. About three years ago I was contracted to remodel a home in Wylie Texas after a huge hailstorm. I was working directly with State Farm and the homeowner. So we Decided to rent a pod from PODS and everything seemed fine. Well the homeowner moved their furniture and several other items inside the pod, locked it and that was that. Fast forward three months later I finished the job. Complete remodel on home and the homeowner opens the Pod and come to find out that the Pod had been leaking for three months and everything inside was ruined.

I called to have my POD delivered before I was charged for another month. I was told that they did not have delivery dates available for a week but that my account would not be charged since it was become they did not have availability. I was then charged for another month anyway. I made multiple phone calls and sent multiple emails in order to get my money refunded. I have been told twice now that it would be refunded in five business days. That was two weeks ago and I still haven’t seen it.

I am happy to say that my issues with the Pods company has been resolved. After contacting the proper people the company came up with a resolution to my stressful move. I do want to thank Consumer Affairs for helping me springboard this resolution with the Pods company.

RIP OFF! Do not use this company. I gave the rep the items I needed to move. I was told the storage bin would handle 3 to 4 rooms. They Lied. I had a professional service tell me that the only items the pod would handle was my bedroom set. I called to return the pod 2 days later. I paid over 2,700.00. The pod company only returned 1,550.00. They charged me for delivery, monthly storage, and misc fees. They stole over 1,200.00 of my money for a service I couldn’t use!

We moved from GA to NJ and took 2 PODS containers. The experience in GA was good but in NJ it is very terrible. The first container was delivered but the door didn't open. I was told someone will come and help after 10 days and the system automatically moved the delivery date after 15 days. After doing various things, we were able to open the door after 3 days. There was not enough space for the second container in the driveway and it was delivered and had to returned (PODS charged me for this). Now one container is going to sit in the driveway idle and it will be there for more than 1 week. Called PODS customer service multiple times and I get the same answer. We reached out to the local storage unit and they didn't respond. Find a different container service other than PODS. Their billing is also very unpredictable. All of a sudden you see charges on your card without any prior notice.

I used PODS to move from California to Wisconsin. I spent over $4000 in delivery fees, transportation fees and storage fees. I chose PODs with the hope that their customer service would be superior to other companies. However, after my POD was delivered at my final address I was given one more additional fee - a repositioning fee. I called customer service to request more information, and they said that this was charged when the driver had to return and move the POD, which had not happened. I opened an incident and after two weeks of radio silence, I was told that the fee was accurate and there was nothing they could do about it. After spending thousands of dollars on this service, they could not resist adding just one more charge for a service I had not requested or received. Save your money and go with a different company with a little more ethical backbone.

I would have given 4 Stars until the final delivery happened. During the time of renting and storing at the Longwood Facility was great, each time we needed access, the facility did a great job of bringing it out and staging it; no damage to any of my items. BUT WAIT FOR IT... now it's time to finalize your rental and have it delivered; delivery to your residence is set Thursday delivery window 3:15-5:15... BOOM, at 4:00 the Manager calls and says they can't make it, so I already took half day off from work Thursday "lost time". So he says, "We can be there Friday morning between 6-7:00 am" and I said “well I need this POD picked up Monday” and he said "To help us out he will pick it up for you on Saturday". NO NEED to call Customer Service, he says "we will handle it." So my Husband and I killed ourselves all day Friday and Saturday morning.

The worst company that I have ever worked with! I am a very patient guy but I lost my cool spending 5 hours on phone with PODS for delivery and then pick up. I called them more than 10 times and they still failed to deliver my container on time, putting so much stress on me. The next day I had to find their local office and drive and sit there for 2 hours to get a driver to deliver my container. the container pick up was even worse, their driver could not find the container that they had delivered to me and my landlord was threatening me to tow the container for a week! The communication between the corporate and local offices is so poor that your message will never get to the local office. I will never work with PODS again.

Without a doubt, the worst experience I've ever had with any company in my life. They made multiple mistakes, ranging from the fairly trivial (not including the padlock and moving blankets I ordered with the pod) to far more serious. For brevity's sake, I'll focus on the most aggravating of these mistakes, which is still in the process of being resolved.

PODS gave me a way off estimated time when the driver is going to be there, and according to them our pod was not ready. I couldn't even handle any situation because the driver was there right after location manager's heads up phone call, which an hour turns into 5-10 minutes. The Customer Care-Violet ** was being inconsiderate and not able to listen to their customers, and she would not allow me to speak to the manager because she said she can handle the case. It was very unfair as I want to be there and their ETA or lead up phone call was all off.

Man, what can I say, this company is the worst. They promised dates of delivery they couldn't meet. Customer service was horrendous. They damaged my property and denied ownership and even denied my claim even though I had pictures and proof. They respond to my reviews saying we want to make it right and they don't. If you don't want to go through hell, do not use this company!

In the past the service was decent, however this past move the customer service representative have repeatedly told us we were due a refund, but that was never processed. Each representative says something different which is why the refund is owed. There is no consistency. They misrepresent everything they say. When we called back to discuss why we had not seen the credit back to our account they told us that we were not getting it. Additionally when asked to speak with a manager we were continuously denied. The person in billing stated that he has access to managers via instant messaging and then said he was not able to contact them via IM.

After an inspection of my property, the VP of Houston found the issues and has agreed to assist with the proper repairs. It takes a solid company to step up and make things right, even if the fault may not have been their own. Thank you for stepping up and making a customer for life.

We had a very large problem with the pickup from the house we sold - two months ago. Now, our delivery date was scheduled for 7/20/18, however, lovely PODS says they misplaced my container and won't give me a delivery day. I'm out money to movers. I'm living in a house with none of my stuff for God knows how long. PODS literally can't even function as a company. Customer service is on a tiny leash and given no authority to escalate situations. The real problem is these storage locations. Customer service called the storage manager 10ish times on 7/20 (move day) and no one answered. Customer service calls the storage manager today (Saturday 7/21), and the storage manager responds with, "it was stored at the wrong location"... How is that the customer's problem PODS? Fix your mistakes PODS...

DO NOT ORDER A POD if you'd actually like to move on time. I had my confirmation call last night that my POD would arrive between 5-8 pm tonight. Cancelled my plans and sat home, waiting. During the time that I waited I received an email that my delivery had been updated and I should check "My Documents" to see the change. Once I opened it they had postponed my delivery of my POD by 6 days and the delivery to my final destination by 12 days!!! Imagine, sitting in your brand new home with nothing for 12 days after you've just moved your family across the country!

Stay away from this disreputable service company. They delivered a POD to my driveway in August of 2017 for storage of my possessions for the winter months while I was undergoing a home renovation. Upon delivery, their delivery machine broke and spilled hydraulic fluid all over my driveway. They told me that with time the oil stains would disappear and promised to take care of the damage it caused to my interlocking bricks and asphalt. At their urging I agreed that we would review the damage in the spring when they came to remove the POD.

Our POD was never delivered despite receiving a confirmation the day before with our delivery window. 15 min after our arrival window ended, we called the company only to be told that because 3 drivers called out they would have to postpone the delivery of our POD by 4 days. We never received a call or email to inform us that our POD could not be delivered as scheduled. We only learned of this delay when we called them after waiting for 3 hours for them to show. We had movers scheduled the next morning to help us load the POD as well as movers scheduled and a permit on the other end. Despite talking to supervisors, managers, etc. they said there was nothing that they could do and the earliest they could drop off the container was 4 days later. We were closing on our house and delaying the move by 4 days was not an option.

Do not use this service. They made a mess to our family. The customer service is not accurate and they don't accommodate the needs to have our stuff back and delivered when we need it. When they delivered the container the door was stuck. We were paying hourly to a company to send two workers to do the unloading. We had to send them back. We spoke with a reckless customer service representative that was covering PODS by saying that they are not responsible for items that aren't secured.

Pod cost me $3300 to move from CT to Florida. Delivered 8 hrs late. No calls. No explanation. They want to give me $50. Told them to keep it and spend it on customer service. Rent a truck... 1200. Would have been cheaper and quicker. 1st window for delivery was 8 am, second window was 11 am... each with a 3 hr window... NO calls from them. I called at 2 pm they said I'd get a call any minute. 5pm... JUST NOT VERY RELIABLE AND VERY POOR CUSTOMER SERVICE.

I called to schedule an order for PODS on specific dates to correspond with an upcoming move. I will note that the POD arrived at my old home on the day, and within the three-hour window of the scheduled appointment. Driver was very nice and they dropped the POD off perfectly. Two days later (as planned and per appointment) they picked up the POD. All things perfect at this point. Now comes the pain...

Let's see. Where do I begin with this horrible experience. I guess I'll start from the beginning. I had scheduled with PODS to move 65 miles away which is not considered long distance. Anything over 80 miles is. They dropped off my pod without calling me two hours ahead like they told me they would. I gave them Specific Instructions on where to drop it off and they dropped it off at the complete wrong spot. I had to call them back and stay on hold for 45 minutes to have somebody come back and pick it up and move it a week later.

The expense and stress of moving cross country can be a nightmare but PODS was the best solution and we had such a great experience with them. I will always move with PODS now. It's so easy & you don't have to worry about driving a giant truck and towing a car. Excellent company, & excellent customer service! Highly recommend!

Our pod was late being delivered. No problem. Now we’ve packed it and had a pickup time set. It didn’t get picked up on the day they said. It still isn’t picked up. I called customer service and they had no clue what happened. Now it’s the 4th of July, with our stuff sitting on someone else’s property, and there has been no communication other than me reaching out to talk to them. I would not recommend them as a company. They are not keeping their word and not communicating. And no desire to make it right apparently.

Do not use this company. I had a reservation made on June 18th, it was confirmed via email. 2 days before the scheduled delivery, PODS send another email, confirming the delivery day of June 28, anytime after 7 am. *Day of * - Thursday, June 28, I call the Customer Service line, they confirm, should be there between 12-3 pm, 330 pm, NO POD delivery. I'm going to skip the other calls to the driver and customer service line that we made from 11 am, since clearly they were not able to stand up to their reservation and agreement.

Like other reviewers, I chose PODS because I thought they had a better reputation to protect. HA! I'm moving cross-country, so it's ridiculously difficult to get all the pieces to line up. My pod was supposed to arrive today, which I DESPERATELY need -- I have movers scheduled to unload it -- but they can't tell me whether it will arrive today (or ever?) or where it is or whether it ever actually arrived in my new home state. They tell me no one is picking up the phone in the local storage office, so they'll "send an email." (Yeah, I'm sure they'll jump right on the email!) I asked why they have so little information, and they explained that the local office is "locally owned." Great. Maybe the guy decided to take a little vacay, while I'm left holding the bag. (Which is all I'm holding, as all my stuff is in the pod in an unknown location.) This is exactly what I was hoping to avoid with movers, and why I chose PODS. HA!

I picked the more expensive PODS over U-Pack and other competitors because I believed they had a better reputation. The location of my pod said my original state for weeks before the delivery date. When I called the customer service rep to verify that it is in the correct city and would be delivered tomorrow, she said yes. Literally TWO MINUTES later I get a call from a different rep that said the exact opposite.

I scheduled a pod delivery to our townhouse for storage for an upcoming project. I got the confirmation time and was told no one needed to be there. The phone call from the driver said he was on the way and would call if there was any problem. I didn’t receive a call so I thought I was in the clear. The container was not placed in one parking space like it was supposed to be but in both of our only parking spaces. We are already paying for storage of a car for this project so we now have no place to park. Customer service said they couldn’t move it until Monday. I asked what I was supposed to do until then and why didn’t the driver call me when he couldn’t place the container where it was contracted to go.

If you don't want to read the whole story at least read the bullets below. -Terrible customer service. -On hold for hours. -Clueless employees. Stay far away from PODS! Why, you ask? Read my experience below! The Story: PODS definitely had the market on this product. We here without a house for 3 weeks due to the closing dates not lining up. We figured PODS would be the best bet since the price is reasonable and you only load everything into the POD once. They deliver it to where you need, and simply unload it. Easy, right? Wrong!

I've rented a Pod for the last 14 months and thought it was the best thing ever until about 15 minutes ago. I need to have it moved to my new home about 45 miles away and I was told that they are so sorry, but they don't service my destination zip code. Seriously? Why do they advertise cross country moving convenience if they don't even move them across a county? The customer service rep told me that I have to remove my belongings from the unit and find another way to move them. I can then pay them $100 to remove my empty container.

PODS started out great, the employee that helped me schedule my pod was kind and informative, unfortunately she was a liar. The employee explained the process as follows: Have the pod delivered at your address (pay for delivery). You are charged a monthly fee. Schedule and pay for pickup, 24-48 hours needed. Pod will be stored at a delivery center for 24 hours. Pod will be delivered at house before final return. I assumed I would need to give at least 5 days notice based on the above transaction.

Tried to get information regarding pricing for a move. Was quoted 3 different prices by 3 different representatives. Was then sent a total of 4 emails confirming my "reservation." When I called to confirm, I was told "Oh, they should have told you we have nothing available for the next month" despite my having confirmed the date with them 3 times. Even after that, I am STILL getting emails.

PODS was exactly what I needed, since I didn't have an exact move in date yet. It took a few family members to help with furniture but as things were carefully piled up and up, it was a tad precarious trying to get things organized at the top. The move went smoothly, the men who move these pods are well trained and the guys I had were courteous and careful. The pods are "easy to break into because the metal isn't super strong and I recall mine had a hole in it. I don't plan on moving again, but I would do a pod again. It just makes things easier.

Nightmare experience with PODS. I contacted them for my elderly aunt to get her moved from Denver to Ft Collins. I didn't have an exact address but was told they would just fill that in when we were ready to move. The next month I called with the new address and they said they didn't deliver. I had everything lined up and had to cancel, and incur about $1000 in extra charges setting up a new company to go unload the pod and move the items. When I submitted a complaint I was sent an email saying she would follow up with a resolution. I never heard back and they just charged me again!

I called PODS a month before our move from Idaho to Nevada. It seemed like a great solution because we would have a couple of weeks to load our belongings & then have about a week to unload. We closed on our new home a day early & I called PODS to try to reschedule our delivery date. They could not advance the date, and told me it would be delivered as scheduled. The very next day I was informed it would be delivered up to six days later! When I called Customer Care, I was told nothing could be done, it was “logistics.”

We were moving stuff out of the house and were on a time schedule. We got a container from UNITS and they stored the furniture in the new house that we bought that we would be re-using. I also researched PODS online, called them, and got a representative. I could set my account up online but they walked me through how to do that and that was good. I booked two 12 foot pods and had them stored in their climate controlled facility.

I know people who have used PODS and I know someone that works for them as well. I called PODS and they were available. I got a 16 feet container and it was perfect, clean and in good shape. Two people came. There was a guy who was actually training another guy, and he was really good. Kinda had got them into a tight spot but he was polite and did exactly what I asked him to do with no gripes and no problems. I kept the pod and moved it to a new location for a week and then unloaded it. From start to finish, PODS was good. I had to change up a few things midstream and that was not a problem either. They showed up when they said they were going to, did exactly what they were gonna do and I'm a 100% satisfied with what they did.

I was redoing my garage and I needed a container to put everything in there and then move everything back. Nobody offered anything I could find that's big enough for that except for PODS. Also considering their price, I went with them. I called their main office and requested for an 8 by 12 container. The driver who dropped it off was very cooperative. He put the container exactly where I wanted it to be. It was very clean and looked fairly new. I filled it up and it was the right size. The fellow who picked it up was very friendly as well. I'd highly recommend PODS.

PODS did storage and moving for us. We liked their price and we had confidence in in them in the handling of our goods. I booked with them over the phone and it was straightforward. Sometimes the communication was a little difficult. I had to ask a number of times questions to get everything squared away and make sure I understood. Nevertheless, I was able to get the information I needed. I got two 16-foot containers and they were well swept out. The drivers were very professional and courteous, and they knew what they were doing. PODS is a great value and we were confident and were pleased with the way that the whole process was handled. We'd use them again and others ought to use them.

I booked the biggest container from PODS over the phone and scheduled the pick-up date and the rep I talked to was very nice and helpful. When the drivers came, they called. They were very prompt so I had no problems with them at all. The container was spacious, dry, and was fine.

We saw other people using PODS and so we had a pod delivered to us which we utilized to store our furniture and things until we moved to a new house. We initially did the booking over the phone once and then booked the delivery online. I had a very pleasant interaction with the person on the phone. They were informative and they provided me with information I needed as well as helped us through the process very easily. The online process was very user-friendly too. We got a size 8x12 pod and we squeezed things in. I had more stuff that I didn't take so I would've needed a bigger one had I taken everything. The pod fit fine and it was solid, in good shape, and without water damage. Plus, both the drivers who picked it up and dropped it off did a great job. Using PODS has been easy, efficient, and purposeful.

I got a quote online from PODS for my moving and storage needs and then called them to figure out what my options were. Their rep was super nice and told me what they were. However, the guy who called me back after a couple of days to see where I was at with my decision was pushy. He was almost lying to me too because the lady told me in the beginning that my quote was good for many days, but he told me I should do it that time or I'm gonna lose my price. He was trying to sell me too hard and it just didn't feel good. I didn’t wanna deal with that person, so I called back and got another lady who was great.

We were doing a home renovation and had to move all our furniture out into the container that we got from PODS. It was really neat to have it delivered to the house, put our stuff in there, and get anything out we needed. Also, I didn't have to drive and I had a crate to get something. We booked it online which was pretty easy to do. I also called them when we got ready to be done and everything was well taken care of. They even called and gave us the time when the pod was gonna be delivered and when it was gonna be picked up.

PODS customer service David was able to resolve the issue the next day and have the POD picked up in 4 days and therefore avoiding any additional charges and was excellent... very professional and did take the time to contact me and let me know that issue has been resolved and all would be fine.

Whenever I contact them, I look for their pod pick-up and delivery rental services. I had a very good experience when I booked them online. PODS’ customer service has always been very, very good and their drivers and I had an excellent interaction. The container I got was the 16-foot and it was the correct size for my needs. Its shape was perfectly great. I'm a fourth-time customer and a very pleased one. PODS has extreme reliability and the level of information is wonderful. They do what they say the way that they're supposed to do it. And you don't have to second guess them at all.

One of our friends had used PODS' service in Pittsburgh and we were impressed with the way they did the move for him. So, when we moved from Pennsylvania to Las Vegas and needed moving service, we booked a pods unit with PODS over the phone and that was completely painless. We got the biggest container they have and for our move and it was very good and just the size that we needed. All the people at PODS that helped us, the driver that delivered the container, and the driver that picked it up were so nice. One time, the delivery was not so clear and we spoke with a rep, and it was arranged so quickly. We returned the pod unit a bit sooner because we were able to empty it a bit earlier, and the driver came right away to pick it up. We were out at the time, but the driver told us that we didn't have to be home and he'd pick it up, and everything went so smoothly. From beginning to end, the service of PODS was excellent.

I use PODS for the condo I lived in for some storage for a while. My property’s being renovated and PODS was security locked and everything was clean. I thought to go with them again when I move. I needed PODS for moving and storing and setting up the service with them was very easy. I got the middle-sized container, the one for two to three bedrooms. The pod was clean when it arrived. The delivery driver was very kind and very considerate and put it where I needed it. I lost a TV in the move but it’s just there around in the pod. I recommend PODS to all of my friends and my family if they ever need to move.

We moved across country and the empty pods will still be sitting in our driveway 2 weeks later. My handicapped Mother is having to be shuttled from the street up a long driveway 150 feet to the house. They said that the person handling our area was out of the country and didn't leave anyone in charge of the business while they were gone. To add insult to injury, because of the delay in picking up the 2 pods they now want to charge us another month of storage. Their business practice is despicable and we should not have to suffer because of the unprofessional behavior of the people they choose to service their units.

I had to move so fast and called this one company. But it was very expensive for them to move and store my stuff. And I wasn’t going to store it. Then I had gotten into a jam. I had to tell my cousin to find PODS online and she said to go with them. And so I did. I was happy with the person I talked to. He was just very accommodating, friendly and professional. Plus, the people who moved the pod were great. I had to change and move some stuff around and they were willing to do whatever I needed. They were very friendly and polite too. The container I had gotten worked perfectly with what I needed it for. I had a lot of furniture from my old house that wouldn't fit in my new house and I had to have somewhere to put it. I'd tell others to definitely use PODS.

PODS's pricing was cheaper than that of the other companies and their reps were very helpful too. My experience with them was excellent. I booked the pods over the phone and requested for two big containers and one small one. The condition of the pods was very good when they arrived. The drivers were very helpful, very nice and on time as well.

The reviews of PODS I saw online made me end up with them. I also like that the structures were very solid so if they were traveling in an inclement weather, they would hold up. I called PODS and booked a container. The reps were helpful and we were able to place the order easily and it went smoothly. I had picked the size of the container and they confirmed that what I picked was adequate. And it was big for my needs. The drivers were wonderful, helpful and very nice as well. They showed up on time and I got calls ahead of time letting me know when they were in the vicinity. PODS did a great job. If I moved again, I would definitely utilize their services. It was a big relief. I've recommended PODS to others.

We were doing a home remodel and the pod stayed in our driveway for the entire time. This was my first interaction with PODS so I have started the process online then I still had some questions so I called and they completed my reservation over the phone. The person I spoke to was very helpful and very kind. We got the 16-foot pod and it could have been bigger but we got what we could for the money. There were a couple of things that we looked at and the price per foot, PODS was the cheapest. We could have gotten two for the price that we were gonna get on other ones but we just used the garage in addition to the pod. We moved stuff out of our house while they did the remodel and then moved stuff back in. The pod was in excellent shape. It was used but it was clean. Also, it rained during the time that it was in the driveway and there were no leaks.

I needed PODS for moving and storing. PODS was a secure and a good decision. I booked them over the phone and the first time I spoke with the reps, it was okay. But the other times that I spoke with them, they seemed confused about the billing part of it. My mother was double billed but it was resolved with a return to my mother’s account. They were able to make everything right, however, they didn't reimburse the overdraft fees, which was $100.

I had a good experience using PODS for their moving service. I needed my things stored before I get it back. I booked a 16-foot container online and it was in a clean and in good condition when I received it. Also, their rep called to tell me when it was gonna come.

Because of the dynamic of my move where I needed to get out of one house before the next house was ready, I decided to go with PODS for moving and storage. I booked their service online and requested for a 16-foot container. It came in clean and in good shape. Everything was fine with the driver as well. He was on time and he placed the container where I wanted and even gave his input to what he thought was the best place on the location of the driveway to the house. Then, I had to call PODS because I ordered a lock and it wasn't the lock that I thought I was getting. The driver took it back with him and the credit department reversed the charge on my card.

I shopped for other companies and PODS is more competitive. They had the best pricing and I priced out their competitor 1-800-PACK-RAT. I used PODS for moving, both transportation and storage. I called to place the order and everything was fine. They did everywhere else except they didn’t meet my expectations on the scheduling for delivery on the other end. But the drivers that picked up the 16-foot container were all fine and I'm satisfied with the service.

I needed help with storage and I used PODS because I can have their container at my house. I booked a 7x7 container online and when it was dropped off, the delivery guy knocked on the door and confirmed where I wanted it. PODS is convenient and easy.

I booked PODS over the phone and we called back a couple of times as I was checking around. Overall, they were good to speak with and once I got the appointment, it was better. It was kind of a complex move and PODS was just more convenient in the long run for us. It was a little pricey though. But when we got the 7-foot container, it was clean. I had a very positive interaction with the drivers as well. The local one here was very friendly and explained the whole process since I was curious about it. He was informative and the one on the other end was very supportive and pleasing so I had no complaints.

I was going to a rural area. SMARTBOX doesn't service that area, while PODS does. I booked them over the phone for moving and storage and the rep was wonderful. She took care of my fears and told me I wasn't crazy for the way I was doing it. I asked for a 7-foot container. When it was delivered, it was in good condition. It was also the right size for my needs. The drivers were great and very professional too. It was a great experience with PODS.

I used PODS for pick-up, delivery and storage services. I didn't feel like driving a truck this time around and my only other option was to use them. I called them and booked the 16-foot container. The container was sturdy, clean and bright and its size was decent. And it was convenient for me with the container being right at my driveway initially. I like that it was at ground level, so that made it easier to come in and go on and off the truck ramp. The interaction with the reps was good too. And the delivery person had my lock so I was quite pleased.

I contracted with PODS to deliver on a specific date. I explained the arrival date was important because I had to purchase airfare and hire unpackers within a specific time. PODS assured my delivery date. One day after pick-up they canceled my shipment without explanation. The Pod won’t be delivered for more than a week after I have to return home. They offer no remuneration for my out of pocket expenses and I have to pay rental until I can return to unpack the Pod.

I had a big move from Nevada to Kahului, Hawaii and I used PODS since I liked the idea that I could pack up myself and put my own locks on it. I was not moving anything illegal but I liked that I was the only one with the key. PODS was the most reasonable as far as the price too. Also, the reviews that I read about them were very good. I started the process with them online then I made phone contact with them. That was very easy. I got their 16-foot container which was the biggest that they had. But I got rid of way more stuff than I really needed to because the container ended up being a little bit too big. It was fine though.

I booked the pod online, and it was pretty easy to do. We could've used the bigger one but we made it work. The drivers were both very friendly. PODS was great and we were very, very satisfied. Hopefully, I'll never need PODS again, but if I do, l would use them.

We've used PODS twice now for moving. I'm the researcher. I pulled out everybody's best quote and PODS have the best. The only thing different was that the other movers would pack everything for you. With PODS, you had to pack it yourself. But what's a little bit of legwork compares to a couple of thousand dollars. So that was the reason we did it initially.

I had PODS deliver a pod and transport it from Nevada to Florida. And then from a house in Florida to a second place in Florida. They had very high satisfaction rating and after I did a lot of price comparing, they were the best value. I booked online and requested for their largest container. And though it was adequate, I thought it could be a bit bigger. I filled it up and still ended up not taking a bunch of stuff because I didn't have enough to get a second pod. But everything worked out fine.

I Moved from New York to North Carolina. My experience with PODS has been very frustrating. I have paid for delivery, on 5/14/2018. I paid PODS, $1,582.10 for delivery. I was told by Representative to call back that following Tuesday to make sure. Delivery was in route. I called Tuesday s/w Leo, who stated delivery was not schedule and Money was being returned to my account. On 5/17/2018, money was return. On 5/21/2018 PODS took out $2,046.14, which included transportation, the monthly storage fee of $310 and Transportation fee of $154.00. After paying, we received a call from PODS stating there was a delay in delivery. And I will be receiving my Container May 31. 10 days later. Yesterday I received apology letter, with a promise to refund money. Then this morning. I received email to call PODS. My card is declining for 154.00 dollars. I on the phone number with billing for almost 1 hour and still no resolution.

PODS is a well-known name and I was familiar with it. Someone who was helping me wanted to use PODS also so we went with them. The container was very clean and the doors worked. However, it was a little expensive but overall, our experience with them worked well. Everybody was very friendly, helpful and courteous as well.

Great customer service but they advertise that their 16 foot container can fit a 3-4 bedroom home inside of it. If I were to put 4 beds into it I would be lucky to get a few boxes in afterwards, not counting a single other piece of furniture from my home. Just call it like it is! A 1-2 bedroom container. I feel like I was ripped off and I wish I had done better research before I paid $479 for my falsely advertised POD.

PODS had all positive reviews online so I availed of their moving and storage services. I booked a 12-foot container over the phone and the agent was excellent. They were very professional and I was pleased with the whole dealings. The container was spotless too. The driver who came was very pleasant to talk to. I would and have recommended PODS to friends. They wanted to know if the driver picked the pod up on time and how clean it was.

I’ve used PODS before. This time, I booked them online for moving and storage. The booking experience was fine. My son and I looked at what I had left and he said that the 12-foot container would be okay, so that's what I booked. But, it was a little tight, so I just stored the few little things at my son’s house. I was well satisfied with the container, though. It was clean and in very good shape. The drivers who picked up the container were also very nice men. They were very polite and professional too.

I got moving and storage services from PODS and I chose them because there were very few other alternatives in my area. I booked with PODS over the phone and my interaction with the representative was outstanding. I asked for an 8' x 16' container and it was big enough for all of my needs because I had initially ordered two containers, then I cut back to one. When I got the container, its cleanliness was excellent. I had awesome dealings with both of the drivers. I'd tell a friend to definitely go with PODS.

I’ve used PODS before and recently, I booked a pod with them again. I started online then talked with somebody and their reps were great. I had a small 7-foot pod for a small apartment and had it picked up in Ohio and delivered to North Carolina. I also used it for storage for a week. It was a tight fit but it was clean and in good condition. The drivers were very polite and very efficient, too. Then, PODS ' reps called to make sure everything went well. So, it was a wonderful experience and I was a very satisfied person. So far, I’ve used PODS four times and I would do it again. I would recommend them to others as well.

I've talked to another company for a moving service and everything's the same with PODS. But, PODS is a bigger name and they marketed that they have a bigger storage unit. I called to book a container and their reps were good at what they do. I got the 16-foot pod which came in a fine condition. It's the biggest one they have yet it wasn't adequate for my things. I needed about four of those.

I booked PODS online for moving and storage and I appreciated that. I was also able to make adjustments on deliveries online. Then, when I had to change a date, I couldn’t do it online and someone from PODS did it for me manually. The container was fine and it was full. It's been perfect with their drivers as well. I would do it again.

The online booking process of PODS is perfect as well as the size of the container I got and my interactions with the representatives and drivers. I used PODS's service for container shipping to a relocation and everything was great.

I bought another house and we needed storage to keep our things. But I didn’t trust those places where you put your stuff in, so we got PODS for moving and they stored our things for four months. My husband booked with them and that was fast to do. We requested the big container and I put the contents of a two-floor house in there. The container that we got was in good condition. It was nice, clean and painted. The drivers that picked up the container both spoke Spanish and they were good to me.

I was moving and PODS was the first one I thought of doing that kind of business. I booked them over the phone and their customer service was pretty good. Their reps asked me where I wanted the container delivered, in what area in my driveway and if I wanted to do it facing a certain way. I got the 16-foot container which was the biggest one I could find. I had so much stuff. It was clean and I didn’t have any problems with it. The drivers got the container off and they came and picked it back up. Everything was on time, the interaction was smooth and I didn’t have to worry about anything.

We've seen PODS advertised but we were going to use Penske because we've done that before and we had no problems with that. But our time elements were kind of crazy and we thought we'd give PODS a try. We booked the container over the phone and their prices were comparable to what we expected. We had to change the moving days a couple of times but we had no problem at all. Working with their reps was really easy. We lived in a condo in Boca Ciega, Florida so parking was a problem. There were rules and regulations but we asked a couple of our neighbors if they'd mind it if we'd use their parking space and they said they wouldn't. We were very involved in our condo, so everybody knew us. Then, PODS picked everything up exactly as planned and it worked out great. Everything was also delivered up here in Redmond, Washington undamaged. We would recommend PODS any day.

We were constantly losing stuff before so I used PODS recently for moving. Their website was very user-friendly. I did a quote online and then I booked the service on the phone. Their rep was wonderful, kept me up to date and informed. We got the 15-foot container and it was perfect. I had one piece of breakage and that was because I threw it up on top so when the ledge broke, it was at the end. Overall, my experience was fabulous. I would recommend them and I’d use them again.

I heard that PODS is a good company and I booked their services for moving and storage over the phone. Their reps were polite and very helpful. I got a 16-foot container which was in great shape and clean inside, but it wasn't big enough. The driver that dropped off the container was excellent and we had a very friendly and interactive conversation.

I needed moving and storage services from PODS. I went with them for the convenience and the website as far as the information they had there. I asked for an estimate from PODS, then I got an email with a quote from them and it had the transport organizer's name on it. I called this gentleman and arranged everything with him. I got a 16-foot container. It fit everything in there and I had not much room to spare, so it worked out perfectly. The container's sturdiness was good. There were some leftover items in there from whoever had it previously, like broken pieces of furniture knobs, but nothing terrible. PODS did an excellent job of keeping me updated on how things were gonna go, when the container was gonna get there, and when they were gonna pick it up. The process was very smooth and, according to my wife, the driver that picked up the container was very friendly.

I needed services from PODS for moving and storage and PODS could sit there for a while where we wanted it to sit and that was the best. I booked their services over the phone and their customer service was good. Also, I had no issues with the drivers during delivery and pick-up. I requested a 16-foot container and it was in a fine condition.

I moved my things from one state and using PODS was a convenient thing to do. I went through the phone, talked to a representative and requested for the biggest size. Everything was excellent.

We were moving cross-country and had a good recommendation from our son, who had used PODS two years prior and was very happy with everything. Plus, the cost was made a little bit more reasonable since the company wasn’t moving us. I booked over the phone and the agent was wonderful. She walked me through the process and told me all the dates. It was very right on. And although there were a couple of changes that I had to make because of the dates, she took care of all of that. Everything was very smooth.

The convenience of my timetable made me go with PODS. I booked two 16-foot pods online and it was fine with the exception of trying to set up dates for drop-off and pickup. I experienced a huge amount of lag time and timing out processes so I didn’t know if my order went through. I had to go back in and do it again then they kinda locked me out. Other than that, the pods fit my needs and the drivers for the pickup and drop off were both outstanding. They called and asked me for directions and placed the pods exactly where I needed them. I would recommend PODS and tell others how satisfied I was with my experience.

PODS transported a small pod from New York to Ohio for me. they were fast to respond and their prices were reasonable. Also, their representatives were knowledgeable and friendly. The pod itself was clean and the driver was fantastic. When the container was picked up from the first Ohio location, it was in the middle of a downpour of rain, then they delivered to another place where there was also pouring rain. When they picked it up the final time to take it back to PODS, it was also raining. The drivers did a really good job as far as knowing exactly what they were doing. I am still waiting to be credited though and it has been weeks now. They picked the pod up and the day after, they charged me for the next month of storage fee. I’ve called twice and been told I was gonna be credited but I still haven’t received a credit on my credit card. Other than the fact that they still haven’t given me my refund, PODS did a good job.

PODS' reps were outstanding! But the container wasn't the greatest. It took on the water.

I knew PODS's name and I needed their storage services super quick, so I went with them. I booked with them over the phone and the rep was great. He took care of everything right away and quicker than I expected. The driver called to let me know that he was delivering the container. The container that I got was definitely clean and it was cleaner than I expected. It was sturdy as well and I was impressed with the way the inside was set up for hanging things and for storing, which was different from what I expected since I thought it would just be there. So, the container was really nice. I had an easy and great experience with PODS.

We used PODS for the convenience of the pod being delivered, which was awesome. They had a system to place the pod in a convenient place. And also, I did not have the means of any transportation to store it at any kind of storage facility, to load and unload and then do the reverse once the remodel was done. The movement of the furniture was also considered as to our immediate use. As to what we needed and what we needed to move out.

We needed to move and I called around, and it seemed like the prices were similar in terms of storage and moving. Also, we were having to move twice. We had to move into an apartment while we had our house built. So my other option was to move, take our things to a storage, unload it, go back to the storage, load it, bring it back out and unload it again. PODS came and delivered the containers and we hired a company they referred to load them. Then we loaded them to store them and they brought it back. The PODS drivers were good and the containers were clean. The only issue I had was we had a piece of furniture that broke and it wasn’t from loading because there was a mirror inside the unit that broke. It wasn’t even exposed to the outside, so it got dropped or was sat down really hard. When we filed a claim, they didn’t wanna pay for anything, and that was a little disappointing because I paid a crap-load for insurance.

I needed a pod to move my stuff. I had used PODS before. The rep who I spoke with was professional and nice. Also, it was seamless and easy. when I went online. I requested for a 16 foot container. The first driver was a little funny but the guy who dropped it off was not. There was a little lack of communication on their part as far as not having a proper respect for my time but from there on out, everything was very professional. We were dealing with a death in the family at the time they dropped the pod off in New York and the guy was very nice and respectful. I crammed everything as tighter as I could and everything arrived in one piece so I was really happy about that.

As a first-time user of PODS, it was a bit confusing trying to book online. I did it over the phone instead. Even when I needed something taken care of later on, it never took a long time to get through to anybody. Their representatives were always very nice and helpful as well. The two 16-foot containers I got were all that I needed for moving and storage. They were empty and clean too. I had them dropped off in the middle of the month but PODS bill for a whole month upfront. So they were supposed to credit us back for half a month and that didn’t happen at first. I called and within two days, the money was back in my account.

We were doing a personal move and PODS was the moving company that we heard of more. I booked the service over the phone and the rep I spoke with was very informative and polite. Their drivers were incredibly polite as well and they brought us a pod that's in perfect condition. Everyone was very helpful and it was a very smooth experience.

We were putting in some new flooring and we had to move the furniture out of the house. We had used PODS before and we were very happy with them. I started out booking with them online and ended up booking over the phone. The reps that I talked with were very reliable. I requested the largest container for residential use and it worked out perfectly for our needs. The container was in excellent condition when it was dropped off and I felt secure storing my stuff in it. Their drivers were very courteous and efficient. The pod unit really helped and I had a good experience with PODS.

We did a local move for about 5 miles. There was a gap between the closing date of our first and the new home, and we ordered two of the 16-foot pods and had them in storage for 10 days. Several years ago, we had a really bad experience with a similar kind of move where we had over $20000 in damage. So this time around, we ended up selling quite a bit of our furniture and so we thought that we might as well just go with PODS. I started booking the pods online but I kept getting these little error messages to call to book this particular need that I had. Apparently, they couldn’t handle it online where it wasn’t in storage for a whole month. I ended up having to call to finish up the reservation, but it was very quick. Once I explained that I really needed two weeks tops, the rep got it and just asked for the date, and we were done.

I needed to move stuff from Florida to New York. I didn't want to use U-Haul so I decided to go with PODS. I got their smallest container and the drivers were able to pick it up on time.

We were moving a grandfather clock from Northern California to Southern California. We've used PODS before, so we decided to use them again. I phoned them and we had a challenging rep. He was convinced that we needed a bigger facility than we asked for and was selling pretty hard on what seemed to be a more expensive option. So, he talked us into it. But when we went back and measured the clock, it was just bad advice. We ended up calling PODS back to change the container to what we originally thought we needed. Other than that, our experience with them was perfect. Their driver was great and very helpful, too.

We booked a pod for my father's stuff and they picked it up from his house. Then they stored it for almost a year and delivered it to his new home. They were the only one I knew who could provide such services so they were the ones I called. The rep I talked to took the address and my credit card number and the process was quick. Then, we had to reschedule and they did that for us with no problem. The whole thing was kind of fiasco for us but PODS made it easy. I've been to their website, too, and it was easy to use as well.

We moved across country and used PODS as they were cheaper and a bit more efficient than other options. Plus we didn’t have to drive it ourselves. I called them for a quote and booked the service at the same time. Their reps were helpful and got me what I needed. We got a 16-foot pod, which was about the right size, but we could've gone with one that's a bit bigger because there were a couple of things that we couldn’t take because we couldn’t fit it. Anyway, the container was sturdy and it was clean on the inside. Unfortunately, it was snowing outside when we were moving so we ended up making it a bit dirty on the bottom, just walking in and out. But the container was fine and we felt that our stuff are gonna be safe inside. We were very happy with it. And the guy that dropped off our pod initially was really great. We talked about different areas in the parking lot where we could put it and what the best decision was.

Company is a total rip-off! They will continue billing your CC until you cancel it. Your valuables will be destroyed, the insurance is fake and they charge you double what they quote. No way this company has the rating displayed here, go on any other site and read the complaints, they read like a broken record.

We chose between PODS and U-Haul specifically because we needed temporary storage while we were closing escrow on the purchase of a house. And we felt that PODS' containers were much sturdier. Although it was a little bit more, they offered a secure place to store the container while it was ready to be delivered to the new location. I did some research online but I had some more question so I ended up booking once I called the 800 number.

We were in Hurricane Harvey so while we had to do some renovations, we stored some things in our driveway. I got a quote from PODS online which was super easy then I called in. Booking the pod and scheduling the delivery and the pickup were very easy. We had a super nice driver too. He was very pleasant to work with. He called before he came and let us know, and it was definitely within the delivery window. Then we talked a little bit about Harvey because that had been keeping him busy. The 16-foot pod was perfect for us and it was in good condition.

I was storing and figured that PODS was a better storage company based on my search. I booked their services over the phone and the rep I spoke with was very professional, as well as the guy that came in the dropoff or pickup of the unit. Everything was good and my belongings were in excellent condition during the process. The people were all very nice. I had a great experience with PODS and I would recommend them highly.

I've used PODS before for moving and storing, and it was fine. We needed both moving and storing services and this is the second time that I've used them. I started in online to book with PODS, but then I called in and finished the booking over the phone. The reps were knowledgeable and they were very friendly and informative. They were able to answer my questions right away. I requested the 16-foot container which was the largest one that PODS had. When the container arrived, it was clean and in good condition, and it looked like it was newly bought. We filled it front to back and it was perfect for our needs. The driver who dropped off the pod unit was very friendly and he talked me through where he was gonna put it and how he had to do it. It was a great experience we had with PODS.