PODS Reviews

I called PODS moving and storage in June of 2019 to get an estimate on shipping part of my household goods to my next Duty location. I got two or three different quotes because of different sizes of PODS containers. The first representative I spoke with was very knowledgeable, gave me different ideas and different ways of moving my items. This was the only positive aspect of dealing with this company.

After speaking with them initially I never received any emails in regards to my price quote and even made sure to check my spam folder, but it never came in, until I called and spoke to someone else. However, I had to have a new quote and received a different price from what I was initially quoted just a few days prior. I then called them back within 10 days of my initial reservation quote to have my PODS delivered. This representative realized was paying for my delivery to my house in Louisiana, weight tickets, pickup and delivery to my new location in Maryland.

Although I did not have a new address I gave my gaining military base's address so they would be able to deliver it to the right servicing center. I knew I would not be staying on the installation, but within the servicing center's 20 mile radius. He informed me they could not deliver to Maryland until I had an actual physical address and would need to stay in Louisiana until I could call back and give them the new address. He also assured me this would be cheaper since I was moving during a peak in the moving season and August rates would go down. He informed me that the reason was due to area concerns and district rules. Even though I informed him multiple times I would be within the 20 mile radius of the main center servicing the military base I was going to.

After speaking with this representative I scheduled and, at the new price, paid for the drop off and had my PODS delivered on July 3, with a pickup of July 9. I will say the delivery driver was awesome and so far the only positive experience. I began loading my PODS that day, July 3, and was notified by the military I could not leave the original day planned, July 9. I called on July 5, before the close of business, and contacted a representative to reschedule my pickup from July 9, to July 10. This representative confirmed with me that my order was rescheduled for July 10, and there would not be charge for the reschedule. On Sunday July 7, (Sunday) at 11 p.m., I received an automated phone call and email stating that my PODS was would you to be picked up July 9, at 9 a.m.

I immediately called to find out what was going on, but it was after the close of business, and looked online and my date had never been changed from the original pickup date of July 9, to the new date of July 10, even though I had confirmed the change with the representative. I finally got in touch with a representative first thing in the morning July 8, (Monday), and they told me that the order had never been updated or changed and that they would change it. The representative tried to charge me a fee for the reschedule since it was less than the 24 hours’ notice. Fortunately I had who and when I spoke with on July 5, and speaking with a Tier 2 they agreed to reschedule without charging me a fee since it was their fault the order was not updated.

It was at this point I probably should have unloaded my stuff and told them to take their PODS back and I would have figured it out with a moving van or another company (UHF, who was cheaper) because this was just the start of my issues with this company. I called in August once I had secured a new house and tried to have it delivered. The representative tried to make me pay for the weight tickets I already paid for, and gave me an even higher price than what was initially quoted to me in July, and there was no available dates within the next two weeks. Now due to the new price I could not afford to have it delivered to my next house. At no point in time did they tell me I could have it delivered to the Elkridge Maryland facility and at least my stuff would be in state.

Since July my stuff has been sitting in Louisiana because I could not afford to pay due to the slow processing time of the military reimbursement of travel. What also made it difficult to budget for was the constantly changing price, in which they kept trying to make me pay for the weight tickets, for them to have it delivered to the new address. Finally after multiple attempts and multiple representatives changing their lines and quotes, a new representative informed me I could have it moved to Maryland without having to have it moved to my house. With all of the changing quotes I never received any email of the quotes even after asking multiple representatives to send it to me and a more than a few got rude and agitated when confronted about the lack of information or constantly changing information.

Finally Dec. 9, at 9 a.m. EST, I called to get a quote to see how much it was going to cost to get my PODS transported to Maryland, so could pay to have it transported. I received my quote and the representative asked why I hadn’t shipped before then. I told her the so far experience and she informed me the company did nothing wrong and tried to help me out by saving me money on transportation cost. When I explained the misrepresentation and misinformation from the different representatives, she informed me that she was a Tier 2 Supervisor and she had all of the correct information and no one from the company had done anything wrong. I still haven’t received the quote from that exchange. I told her I would call back later to confirm the order. I called back two hours later to confirm and to pay the quote to have my PODS started on its on its journey to Maryland.

When I called representative could not find my account through my phone number, email or name, and was informed I would have to have the customer service number or PODS number. I informed them I had spoken with someone, who lauded they were a Tier 2 Supervisor, and they had been able to pull up my information just two hours prior. Since I did not have the information handy, since I was driving, I would have to call back again with the information. I found my information and called back within 30 minutes and that representative still could not find my information by phone, name or email. I gave the representative my customer number and they located an account. I verified my pin but the name on the account was not mine but a Tom **.

I was able to correctly answer the challenge questions and even verify my credit card's last four numbers. … He informed me the representative, the one who lauded about being a Tier 2 Supervisor, had overwritten my personal information with someone else’s. I found it extremely humorous that the person I'd spoke to at 9 a.m. told me multiple times they were a supervisor and my problems were not an issue of PODS, that I was the one that was causing all the problems.

The representative who got my account straightened back out, after spending over an hour on the phone, he apologized for the error and would get my PODS on the way and verified my credit card information and scheduled my PODS to be shipped on Dec. 10, which would arrive in Maryland Dec. 17, and redelivered to me on Dec. 18. I checked with that customer representative multiple times to make sure I didn't need anything else and everything was good.

On Monday Dec. 9, I received an email that my account was not ready to be shipped that I needed to call customer service and update my payment. They had used an old credit card on file, even after I had updated my credit card information. It was supposed to be paid and shipped on the 10th. I called back to another representative and they got everything adjusted and of course they didn't tell me there were more fees in this than what I was told on Friday so again I get another fee and it's going to cost me more money than what was told on Dec. 6.

By now, I really do not trust this company or any of the representatives because of the conflicting information. So Dec. 12, I logged into the PODS system to check on the status of my PODS to see its status. It showed it was still in Louisiana, that it was supposed to have been shipped Dec. 10, and that still not shipped. I called and spoke to representative and I asked if it shipped. The representative told me it shipped Dec. 12, and I confirmed three times to ensure he did say Dec. 12, and each time he confirmed that it was shipped on Dec. 12. When I asked why it wasn't shipped Dec. 10, which is what the agreement was he changed his information that it was shipped on Dec. 10, and it was actually in transit on Dec. 12th and it would be to the Maryland location on Dec. 17, and delivered to the address on Dec. 18.

When I confronted him about his error he told me that I needed to log out of the system log and back in, which I did while I was on the phone with him, yet it still said it was sitting in Louisiana and he told me that my information was wrong and the website was wrong. I confirmed one last final time that it was in transit. I hung up and called back five minutes later and spoke to a different area because I have been using the military representatives instead of the regular customer service representatives because this was a military move.

After being on hold for about 5 minutes I finally got in touch with the representative for residential orders and she informs me that it has been shipped on Dec. 10, and it is in transit and when I asked to verify again one last final time because at this point I do not trust this company, and explain my concern over what the other representative said, and she begins making excuses for the previous representative and making excuses for him as he was saying it was 12 because of month. When I asked her why it hasn't reflected or updated online, she said the system doesn't work that way and unfortunately they can't update that it's in transit or anything on the system and she tries to confirm with me and tries to tell me that everything is okay. "Your PODS will be in Maryland on Dec. 17, and will be delivered to your home on Dec. 18."

I have no faith in this company and absolutely none in its representatives. They continually change information from representative to representative, change prices fluidly, no communication. Nothing is annotated in customers notes. I tried to bring my concerns to any of the management and magically every representative I spoke with here seems to be Tier 2 supervisor. I do not feel like any of my concerns have been addressed, because if I've had these concerns and from reviews online, social media, Better Business Bureau and Google, I feel like others should know before they have a same or worse experience. I went with PODS thinking since they have containers on military bases through AAFES, that I would be spending less than having the military ship my stuff and I could take the care of my items more than the low-bid movers the military hires.

Our original quote for a 16ft container was 2100$+, and We thought we would save a bit of money by changing our reservation to a smaller POD, so I called and got the price for the smaller POD at 1700$+. Our family gave us a few additional items to bring with us on our move, so I called to change it back to the larger pod and the price was 2800$+!!!! So much for "LOCKED IN" prices!! Why did I bother giving them my credit card information if the quote was not set in stone like they said it would be!? We will be cancelling our order due to these dishonest business practices. VERY DISAPPOINTED!!

6.) I patiently wait, the refund finally goes through but it wasn’t the full amount! I had to call again. Another mistake from their billing department. They accidentally kept some of the “insurance” charges from the damaged container, but they would work to resolve and refund me the full amount. Still waiting. 7.) After so much frustration from error after error, I call to cancel my container. It has been 2 weeks of dealing with them, but I decided that I cannot deal with such incompetent people. Well, they charge my account again for a pick up fee although they haven’t pick up the container.

Be careful. Do not give them access to your checking account. They will wipe it out and it takes over a week to get a refund (of course, after you have spent countless hours calling them). The company lacks communication within their workers. None seems to communicate. Phone operators, delivered department and billing department do not work as a team. They are all confused and don’t know what is going on. Terrible experience. Super frustrating. They wasted my precious time (countless hours on the phone and on waiting for their container). They left me without money for the week due to their billing mistake. I am still waiting for some money that they stole from me. The company lacks communication, organization, customer service, and competence!

Original Review: Jan. 8, 2020

Be aware that if they charge you an incorrect amount... normally in their favor... it will take up to 30 days to resolve. It is virtually impossible to have contact with any level of personnel in the Resolution Department. Pretty poor situation. Either this company has a lot of Disputes to address or they are significantly under staffed. Too bad as our experience with the other departments and drivers has been great. This experience has really degraded our opinion of PODs.

Then I was asked when I'd need to have the Pod delivered to load and when I said I'd need it within a few days the representative literally gave me attitude, scoffed and said "Uh ma'am that won't be possible. We need a lead time of 6 WEEKS. May I ask why you would plan your move across the country so last minute?" This was appalling to me because there are so many reasons why a sudden move could be very personal and there's no reason to be asking that question, and a 6 week lead time is terrible. Someone could get a job offer and give a 2-week notice and move immediately after.

Only a stupid customer service representative would give a potential customer attitude. Only a stupid company would flip their lack of flexibility (6 week lead time) onto the potential customer to make them feel bad. Before I called Pods I got a quote (very easily) from U-Haul U-Box containers and found that I could have one delivered to me within 2 days. Going with that and will never use Pods.

I make the drive to the state I’m moving to. Miss the call from the driver at 7am on the day of the delivery. Even though my road is paved, my driveway is paved, and this has been indicated- he thinks it’s not. Because he’s looked at some maps online. This is in my voicemail. By 8:30 am I calling back. I am expecting delivery today from 8-11am. I call multiple times with no answer. So I call the toll free line, turns out my belongings have never left the storage facility. And some arguing back and forth about whether my road is paved- I am ANGRY. I feel like I’m being called a liar, and told it will be an extra charge if my road is gravel.

I’m told it will be 4pm today and my pod will be here. I get another call later in the day and now it’s going to be ANOTHER FOUR DAYS before my belongings are here. My pod auto-renews another month of rent around that time. It will be three weeks since my pod left the house. Glad I packed 2 suitcases of clothes. If you use this company, be prepared to not have your belongings when you expect. I had movers lined up to help me unpack this weekend, and now it's coming in the middle of the week. I wish I had paid a little more for better service from another company.

* Pompano, Florida to Naples, Florida -- They wanted to charge me $676.72 which is over two-thirds the cost to ship to Brandon, Florida. This is also a much further distance.

When you think you are getting a reasonable rate with convenience, what you are actually getting is a company that will hold your possessions hostage before you pay their excessive redelivery fee. Finally, their website is completely broken and buggy. The redelivery form did not accept my deliver address despite the form being submitted successfully. I was forced to call and confirm my deliver address and cross my fingers. So much for peace of mind. In short, do not use this sad excuse of a company.

I received an email on Dec 11th saying they have sent my refund, however, it came from an unmonitored address with the name Catherine **. When I called in on Dec 13th and asked who was Catherine **, the rep said "she didn't know". I was then told that they no longer have my refund and to check with my bank. My bank has no record of the refund on my account. It should not be this difficult to get my money back, when it was super easy for them to debit my account from the start. I will never attempt to use this company again and as a Realtor, I will NEVER recommend them to any of my clients.

2. The delivery to SoCal was delayed and re-scheduled so many times we lost count. PODS said it was due to bad weather but we drove from Oregon to SoCal during the same time that the PODS unit was supposed to be in transit and the weather was sunny and clear the entire time. The weather continued to be PODS' excuse for later and later delivery, despite great weather the entire time.

3. PODS' excuse for late (and constantly changing) delivery is that they are only responsible for local pickup and delivery; they are not responsible for transportation between cities. As a result, they take zero responsibility for on-time delivery!! In the end, we saw a $100 credit on our account. Not nearly adequate compensation for the stress, delays, and many long phone calls trying to sort out all the problems!

A day later there was another 150$ charge on my account. I immediately went back to scouring my PODS account page in search of the original invoice. But again it was nowhere to be found. Then I contacted customer service, explained my situation, and eagerly awaited an explanation. Well guess what... The customer service rep says, "No sir your original quote is on your account page." I chuckle to myself, because little does she know I just got off my account and it wasn't there. So I log in on my desktop and guess what. There's a bright and shiny rental agreement that looks absolutely nothing like anything I was ever sent before. It definitely wasn't on my page 10 minutes ago before I contacted customer service with my concerns.

I'm ashamed to say that I investigate scams and frauds for a living, and this is the first time I have been the one that got scammed. But here we are with lessons learned. If you are going to use this company make sure you print, screenshot, or whatever so that you have your original quote and agreement. I thought this was a trustworthy company, and I wouldn't have to be so cautious. But here I am paying over $600 for a container that moved 6 miles from our old house to the new one, and that we had for less than a month.

On 12/04/19 I called the service center to confirm delivery details and make sure there was no delay forecasted. We live in sunny California, no adverse weather conditions and this was a 70 mile move. It should have been easy. On 12/05/19 we arrive at our new home and no pod has been delivered. I called the service center immediately and was informed that they did not have a delivery address. How did they lose the delivery address when I just spoke with them the day before? I don't know. The customer service rep. was rude and blamed me for the missing pod. The company had been provided with the correct pickup and drop off locations and I had been in communication with them to confirm all aspects of our order. How am I the bad guy? The rep. was derogatory to the point where I was in tears.

In addition to being insulting and refusing to admit to any fault with their company, the customer service rep. acted like she was doing me a favor by providing me with a new delivery date of 12/10/19, five days after our scheduled date. I've no idea if they will actually show up or not, but our whole life was in that pod. We have two small children and an empty house with everyone on the floor. We will be on the floor for the next five days. When I explained my concern to the customer service rep. and requested that our pod be delivered as soon as possible I was laughed at.

I will be posting our experience here, on YELP, BBB, public forums, in my local community, and with a local attorney until our situation is resolved. I don't know what else to do. I feel like they're holding our life hostage and I just want our family to have their beds back. We could have rented a truck for half the price and we would have our family settled appropriately and our things back in our own possession. Using this company was such a huge mistake and ruined what should have been an amazing life event for our children. We can't remove the memory and the experience they have had just breaks my heart. DON'T USE PODS.

We asked if we could have a relative assist us in collecting our property (as we could not drop everything and fly across the country ourselves) and they said NO only my husband whose name is on the account could claim the property. Several “supervisors” confirmed to us that this was our only option. They then froze us out of our online account so we can no longer access and records or knowledge of our account. We were eventually were passed to the legal department to a lady named Lorraine ** who said she would give us a grace period of a few months so we could figure out how to travel to CA and move our property ourselves. We have just phoned to arrange the move and have been told by yet another “supervisor” that we were never given said grace period and we owe PODS 800+ dollars. We are still frozen out of our account!!

Now they say that we CAN have a relative help us move... We could have arranged this in September and have been done with this whole mess. To date we have paid PODS 14k and received THE WORST customer experience of our lives!!! They never call you back, they are incredibly rude, they tell you a different story every time, they will not correspond in writing so there is no evidence of what confirmations or information they give you. The amount of misinformation is staggering. For example at some point a representative told me that the reason my POD would not be delivered is because they had in the computer that either me or my husband had died and they needed a death certificate to release our property. They have zero accountability to their customers. I honestly do not know how this business has not been shut down by a class action lawsuit. Now we must come up with more money and we still do not have our property back!

I will not ever use this service, I will not suggest anyone use this and I will go out of my way and make it known on every review site and anyone I ever speak to that Pods customer service and the way that this situation was handle was horrendous. Mouth to mouth is the best advertisement that any business can get and they won't be getting it from me!

WHO DO YOU THINKS GOING TO PAY FOR THIS???? PODS is the most unprofessional company and shouldn't even have a license to do this. If you're smart, you'll stay as far away from these people as you can even if the price is 30% more, it will be worth you paying. I can tell you story after story about lies I caught them in, phone calls not being returned, horrible customer service. I work for a huge construction company that pays this company millions of dollars a year but not anymore after this since I know the president really good and told him everything I've been through and we will be changing companies starting January 1, 2020. Please do your homework if you're thinking about using these people, Google PODS reviews, that speaks for itself!!!! One pissed off EX CUSTOMER!!!

On the night before my Pod is due to arrive I get an automated call telling me our Pod will arrive between 7am and 10 am. That's fine, I understand they can't get more detailed than a three hour window. We play musical cars and get the driveway cleared out and even had our neighbors who park on the street move their car in order to give the Pod driver lots of room to maneuver since we had the biggest Pod container, 16 feet. We get up early. We move all our cars. Our neighbor's car. We wait. 10 am comes and goes. No phone call, no email. No nothing. Eventually 5 pm comes...it's getting dark. No Pod, no phone call, no update. No nothing. About 7 pm I call the main number in Florida and tell them no one showed up all day. They just said that they'd reschedule it for the next day. No explanation, no apology.

Two weeks later we're ready to have this god-forsaken company come and get their empty Pod. They scheduled it for the next day and said that I would get an automated call later that night telling me the three-hour window in which they would arrive. That's right, you guessed it. No phone call. No email. No nothing. Again, I have no idea if we'll have to wake up at the crack of dawn to move vehicles and ask neighbors to move their cars from the street near our driveway. The next morning I get on the chat with the unhelpful "JR" employee. I said "I was told we would be given a three hour window or arrival and we've heard nothing." His brilliant and oh-so-unhelpful answers was "You were supposed to get an automated call last night." I said "I know I SHOULD have gotten a call, but I DIDN'T and that's the problem." He only said "Our driver will call you when he's 30 minutes away."

I said that's not helpful as we had a lot of vehicles to move and get ready and since we were asking neighbors to move their cars that's not something we wanted to do and then have their cars be moved somewhere else for 8 freaking hours ahead of time. He then said "Make sure the Pod is empty and unlocked." In other words, complete ignores my previous sentence (in chat) and doesn't want to deal with me because he has no answers for me.

The Pod itself is fine and I have no complaints about the Pod. However, if you want someone with an IQ of at least 85 to help arrange delivery, pick-up, drop-offs, etc., then do not deal with this horrible company. Especially for the exorbitant amount of money they charge for their service. They don't ever seem to know what they are talking about, and worse, they simply don't care. You will pull your hair out dealing with the mental midgets. Choose another company.

When I called on Sunday, November 3rd to request a new container, we were told that we would have to wait until Wednesday, November 6th before a replacement container could be dropped off. After going back and forth with the 'customer service' representative she was able to schedule a replacement container to be dropped off on Monday, November 4th (the day we had originally scheduled to have the loaded container picked up and sent on its way to Novi, MI).

The following day we signed-in to our PODS account (which we had setup with AutoPay using our debit card) and noticed that there was now a random pending charge for $369.99. I immediately called and spoke with a 'Customer Service' representative who assured me multiple times that we would NOT be charged the $369.99 and that we had nothing to worry about. The next day $369.99 was removed from our account by PODS. Not only were we Three days behind schedule at this point, but we had now had $369.99 stolen from us by PODS.

After looking at our latest PODS invoice it was very clear where the $369.99 charge came from. When the person created the order to replace the original leaking container they charged us for another 30 days of storage and another delivery fee. When calling to inquire about the charge and speaking to multiple different 'Customer Service' representatives, we received a different answer from each person. One of them told us that she did not see any charge for that amount on our account, another stated that she simply did not know why we were charged $369.99 and was not able to provide any explanation. The final person I spoke with argued with me that everything was as it should be due to the fact that our PODS account balance was $0. After about 20 minutes of explaining she finally realized that she was incorrect and that PODS had indeed made a mistake by charging us the $369.99.

We were then informed that it would be 7-10 days before the money would be refunded to our account. Being that we were about to drive across the country and we were now missing a huge chunk of the money we planned on using to prepare to do so, I insisted the money be refunded sooner. This simple request took 5-6 phone calls, hours of my time and Four days to complete. Once the money was refunded to our account on November 7th, we were able to complete the purchases needed and prepare for the drive from Portland, OR to Novi, MI. The loaded container was picked up on November 7th and redelivered to us in Novi, MI on November 19th with no further issues.

I now have a claim in with PODS asking for a $1000.00 refund for two days of work my wife missed as a Vice President with a new company. Between the unusable product that PODS first provided and the unauthorized removal of $369.99 from our bank account, we missed a total of Five days of work. I feel that asking for $1000.00 is more than fair considering the $2500.00 in lost wages and the fact that PODS essentially tried to steal $369.99 from us. Having spoken with roughly 20 different 'Customer Service' representatives throughout this process, (each of which less helpful and more confused than the last) I believe with full confidence that PODS would not have refunded the money had we not brought it to their attention. Even then, we had to fight to get it refunded.

At this point we are being offered $462.68 by Lorraine **, who is a Customer Advocacy Supervisor – Customer Resolution Specialists. In her email she states "it is because we understand the situation so well that we respectfully deny your requested counter to increase the offer." She then goes on to state "Due to the unforeseen 2-day delay from 11/1/19 to 11/4/19." How can PODS possibly claim to understand the situation so well and at the same time not understand that from the 1st to the 4th is more than a 2-day delay?? At this point I am still waiting on a phone call from Lorraine **, which I first requested 5 days ago and then again 2 days ago. I am not sure how companies like PODS are able to get away with providing such poor customer service. Until we are able to reach a fair resolution, I would not recommend using PODS to anyone.

Original Review: Nov. 27, 2019

I'm absolutely disappointed with the Pods service. They came to drop the the container and picked it up on time. But they also charge me extra $73 for repositioning the container even though I specifically mention it in my order to leave it facing the garage doors in my house. When the container came it was placed facing the street but I asked the driver to reposition it as it was put in the order. The driver didn't say anything about extra fees either before repositioning the container. I called customer service but it seems like they just want to find a reason not to return the money for the service I initially asked in my order and for the mistake they did but I was was charged. If you're about to use Pods service be aware of hidden fees.

The cancellation policy after a POD is delivered is not clearly explained in the terms of the agreement. The customer service rep I spoke with to dispute the charges said "I had three days to cancel the service once the POD was delivered. Since they are open 7 days a week this three days includes both Saturday and Sunday". I called on Saturday, they were closed. I then called on Sunday and the representative said I would only be charged for delivery and possible pick up. POD subsequently charged my account $529.73 for a POD that was never used. According to the team lead representative today he is unable to remove the charges and I would need to speak to Customer Advocacy to get services not received removed from my final bill.

Today proved it. The driver who brought the container to our new house didn't bother to follow the driving instructions (we are on a military installation and the instructions stated that he needed to go to a certain gate). When he called me to say that he wasn't able to get on post, I explained to him what he would have to do, and he became whiny and belligerent. When he got to our new house, he was rude, unprofessional, disrespectful, and completely unwilling to accommodate our instructions for the placement of the container. All he was concerned about was how fast he could drop it and get on to his next job.

The "Customer Service" representative I spoke with on the phone provided no assistance whatsoever. He SAID that he tried to call the "management" at the location our service originated from, but conveniently no one answered. That was the extent of his so-called "customer service". The most ridiculous part of all this is that PODS will not do anything to correct the mistake THEIR driver made unless we pay an additional fee. The only information I have on the driver is that his first name is Mike (wouldn't give his last name). The cell phone he called me from is **. The truck he was driving is registered under PODS Enterprises LLC, USDOT #1397252 (Ryder #**), with New York license plate #**. I can state absolutely and unequivocally that I DO NOT recommend PODS. Save your money. You'll get better service if you rent a U-Haul truck.

PODS customer services is unhelpful and actually rude via chat service. Pointed us to the agreement and said that was the situation, offering to put us on a waiting list. Assuming you, as we, want your service within a reasonable amount of time and need your possessions, you should not use PODS. I've used them before, but will not again. They have competitors, and these competitors would have to be awful to not be better than PODS. Avoid them as the customer is not their priority.

Called Pods 3 times staring on Nov. 7th requesting that they pick up their Pod on Monday Nov.11th. I was told each time that it would be processed and that they would be calling to verify the new pick up day. Never once received any follow up! This company is terrible! Can't even speak to a supervisor! Now they are telling me that there isn't anything that they can do to get this Pod out of my driveway. Stay away from this very poor customer service company. All they do is lie to you! Their customer service reps will do nothing to help you! I don't recommend this company!

We had to drive to the PODS facility the next morning and demand someone deliver it that day so we could unload it. It arrived that afternoon so at this point we have lost a day and a half of moving time. We checked into a hotel for three nights since they had cost us over a day and we didn't have time to get everything unloaded and beds put together. I filed a complaint and asked for reimbursement for the hotel nights. It took PODS over 3 months to "look into" the matter and they decided that since it was behind one day on delivery they were only going to reimburse for one day of the hotel stay. Apparently our lost day and a half and the multiple phone calls and emails about this aren't worth anything. It shows that PODS doesn't care about their customers and once they have your money they can do whatever they want with your possessions.

We had movers hired for the day of delivery and that is when it all goes downhill. The Pod is delivered and although we had wanted it to be placed at the end of the driveway where it is flat the driver said he had to place it on top of the driveway. My husband tried again for the grass at the bottom of the driveway but was told that they can only be placed on asphalt. Ok it’s plopped on the top of the driveway on a decent slant downhill. First mistake was that we did not try to open the container while the driver is there... When we realized the door was stuck shut it was too late.

We called. I spoke to a manager and basically was told too bad nothing they can do until tomorrow. I asked, "Don’t you make sure the door opens upon drop off," and I was told nope not their responsibility. So now we have to cancel the movers, pay a mover fee and wait until the next day. The next day a driver comes. Shifts the container....nothing. Can’t open the door. Another driver has to come and try. Finally the door is open but they place the container in the center of the driveway so now you can’t access the parking spot. So they need to move the container again.

When the movers finally come they realize we have damage inside to a great number of items. Mostly to the things secured to the perimeter. A Chunk off a dresser, cracked headboard, hole in the new couch that was wrapped and double covered, cracked tv that was packed but had a hole through the box. The list list goes on. We immediately contact customer service. We were told by customer service that we must have not packed it correctly. Really that is the response (not great customer service). I ask for a supervisor who is helpful and tells me to do a claim, take pictures and it should be covered.

I file a claim and it is declined bc they don’t cover damage that occurs during transit. I argue and say that I think the damage happened due to mishandling of the Pod. Why did I buy insurance? The joke is that the first page of the insurance states “extra protection peace of mind”. The ad goes on to state that pods requires customers to maintain insurance on their property etc. The frustrating part is that the pick up driver when he listened to my situation tells me not to worry, "Pods will help you."

Again I call customer service speak to a supervisor (I got a floor leader) and ask about compensation for the delivery/transit fee because I am dissatisfied with the service/experience that I received. This man was horrible! Forty two minutes of wasting my time. The answer is no. He even had the nerve to basically say I’m lucky that they did not charge me a relocation fee when they had to reposition the container to open the door.

During the first five minutes I even asked if this is something that they can do (give a discount on the charges). Instead of saying no- he needed to tell me I must of packed the Pod incorrectly. I must not have secured things properly etc. I asked to speak to someone else and he said he has the same authority that a supervisor has? On that note have a great day. I’m calling my credit card to dispute the charges. Thank you Pods for making my moving experience horrible! Good customer service could have gone a long way in this situation. Next time I will pay double and hire movers!

So they took our money for something that they never delivered, and when I brought it up they told us they'd "look into it". 3 months later, no joke, 3 months later they finally came back to me (only after complaining on social media a lot) that they were willing to give me my own money back...as long as I signed a release stating that they did nothing wrong, I had to remove all of my previous reviews, and it would then be illegal for me to post a final review publicly. Well - Guess what's worth more to me than $240? Telling other people just how shady this organization is. You expect with a moving company that you'll experience some issues - Really, not kidding, don't touch this one with a 100 foot pole. If you have one slight problem along the way, the BEST response you'll get is "hey, there's really nothing we can do. our hands are tied."

They tried to make me sign a non-disclosure form that they wanted me to fill out in order to give me my own money back for a service that was never provided. They not only want me to no longer post reviews, they insist that I remove all previous reviews as well - as if this never happened, making it illegal for me to tell others about what a terrible service this is. What. A. Scam.

However, they didn't give us a time for the welder to show up. We need that, considering we're in a time crunch. So we called customer service, and were told they would leave an email the factory and call them. We never got a response. Ever. We called them EIGHT times. They repeated the same company line. And we got nothing in return. We asked for a supervisor. The standard line was that there was nobody on the floor we could talk to.

Finally, on Saturday, someone got back to us, and a welder showed up to fix the metal rod, thankfully. And PODs promised to pick up the pod on Monday. So we moved back the delivery of our dumpster by a day, to Tuesday. Of course, the POD was not picked up on Monday. Now we have a POD and a dumpster outside our house. We have zero faith our POD will be picked up any time soon, and we have no confidence that our valuables will be taken care of. We are now left to find an alternative solution, hire movers AGAIN, and repeat the process while going through a house remodel. A simple reply and answer would have been helpful to calm our nerves. But there was radio silence from their part. Their customer service agents were trying to be helpful, but by the fourth or fifth call, it was obvious they were being patronizing and just passing the buck.

Original review: Their actual moving services while not the cheapest are ok, however be aware. They use the contract (you are forced to sign if you use them) as an excuse to do whatever damage they need to to deliver or pick up their equipment. I had a single 16 foot POD delivered to a new home in Texas. After instructing the driver where to place my POD, the driver dropped the POD and then drove off.

Subsequently, I realized the driver had drove his loading equipment some 6 to 7 ft off the edge of newly poured concrete driveway (apparently to load it back on his truck). When I called for pickup of the POD after emptying it, their own driver refused to pick it up because the first guy who dropped it damaged the driveway and the guy picking it up said he would only do more damage. The damage was one thing but it was their customer service agent that reviewed my claim that really stands out and why you should avoid using them at all costs. Surprise if they didn't deny my claim and then offered me $250 for my inconvenience. The guy didn't even respond back when I counter offered to $500 just to make it all go away.

So now I'm planning on escalating the matter to recover the full $1,800 it will take to fix the driveway. Totally unprofessional, disrespectful for your property and will hide behind a contract you're forced to sign to even use them. Won't ever used them again and have already saved a couple of friends the headaches caused by them. Hope you heed the warning!

My last option was to rent a U-Haul, driver up to Bensenville, IL. (where the POD is stored) and transfer the load myself and drive it back to my place. I’m upset because there was NO mention about areas they would not we able to deliver to when I arranged to the POD initially. Now I get to unload and reload and unload again, plus the cost of a U-Haul.

I have now reached out to one of the 3 other competitors in the Raleigh Durham area to see if my quote is still valid (which was even cheaper but I decided to go with the “trusted” POD brand and pay the extra). Save yourselves the money in the Raleigh Durham area, bc this has totally screwed up my scheduled bc of something THEY did and there is absolutely no willingness to even try to investigate or make it right. Terrible customer service!!!

I had to call my bank several times due to over-draft charges. When I called PODS again the agent "Ali" told me I was rude and flat out hung up on me!! I have never had such an experience with any company in my whole life! I'm furious. I'm going to call one more, ask for a manager. If they don't fix this, I'm taking them to Small Claims Court. In my view they have made fraudulent charges on purpose and have refused to refund my money.

I repeatedly asked to speak to a supervisor and she refused to transfer me, until I demanded to speak to one because she was not helping me. She wan't empathetic, understanding, or accommodating, she was basically telling me it's my fault and there was no one to complain to because those are the rules! Dave, her Supervisor, couldn't help me either but at least he has customer service skills! Someone has got to take accountability for this issue. I'm out $824 and will be in a new home with NOTHING for a week.

Original Review: Oct. 10, 2019

PODS was unable to complete my move. The initial delivery of the POD was placed in the wrong location in my complex, after may conversations and phone calls I was told that I would be charged a fee to move the unit to the correct location by the morning when my movers were arriving. Luckly I got ahold of the local manager and the unit got moved in the morning. After that the unit was supposed to be picked up that evening and I called the manager and he said due to the relocation that morning the unit will be picked up tomorrow morning. I found out later while I was in Europe that the unit never got picked up because my apartment complex manager called me and was very unhappy that the POD was still in their lot.

I called PODs in a panic and they offered no apologies and the soonest that they could schedule a pickup was 3 days later. I begged them to expedite the process because the POD had been neglected and the apartment complex was not happy. I was also doing this at 1 am in Norway because I was no longer in the country. I then had to call PODS multiple times because they did not pickup the unit until almost 3 weeks after the the scheduled pickup. I received no credit or anything on my account for the time that the unit was not stored in the PODS secure facility.

I finally got an address on 10/7/2019 for the final delivery 4 hours south of the PODS facility where my unit has been stored and called them on 10/8 to schedule drop off. There is no information online on time that they need you to schedule drop off so I thought over a week is decent notice. I was told that the earliest the container can be there is 10/17 which is that day that I start work. I asked for them to try and get it there by at least 10/16 and asked and offered any solution or fees that need to happen to get it there within 8 days of notice. I was continuously told No and that there are no options for them to complete this order in time.

I am now stuck paying over $3000 for movers to go to the Pods facility, unload the unit that they loaded into a moving truck and drive my stuff 4 hours down south so I can begin work on time. I was offered no compensation for the issues I have had with PODS, I was offered no apologies and I will never use them or let anyone else use them that I can help.

Moving Day: The next day comes around and we got up early to begin the process of loading the remainder of the stuff into the POD. When I walked into the POD, I immediately noticed that there was water on the inside of it, and all over some of our belongings. I looked around and to my surprise found a giant crack in the roof of the container. I immediately got on the phone and called the customer service line, panicked on what to do. Our belongings were wet and damaged.

When the customer service department assisted me, they told me that they were unable to schedule a replacement POD to be delivered that day, but could deliver one to us the next day (which was our pick-up day). I said that this didn't work for us, and they called and said unfortunately there wasn't anything they could do. The agent tried to offer me a $25 refund so that I could do buy a tarp and some string to protect the unit. I insisted and they said they would call me back with a solution.

This first phone conversation lasted 1.5 hours. 2 hours go by and still no phone call back, so I called again, and the customer service agent said they would call the local shop again and ask for an update. After being on the phone for another hour to 1.5 hours, they said they could send a driver to repair the unit temporarily. This is 3 hours wasted of my time on my moving day which means we couldn't start loading our POD until after 1 PM because of all the delays because we weren't sure what was happening. The driver was apologetic, in fact, the only apology we received, and said that this cracked roof was unacceptable and they should have done a better job of inspecting the unit. He even admitted it was their fault.

I immediately called PODS back asking for a refund of my service and for them to compensate on my damaged property and they said they would submit a claim and another department handles this. I was supposed to receive a phone call within 72 hours, and that didn't happen. I called again and spoke to another customer service agent and asked them if they would provide me an update on my claim, and she said that no claims were submitted for me. She proceeded to file a claim and told me I would hear from them in 72 hours.

Fast forward a few days and I receive an email from Alex ** (Customer Advocacy - Office of Executives) and he says he will be my agent and to provide him with the necessary pictures of the damage for them to do their assessment. I emailed him back immediately on 8/26/2019. He said he would review them and get back to me shortly. The week of September 5, I still hadn't heard from them, so I called them for an update. Alex advises me that someone else wanted my case and took the case from him. I asked the reasoning and he didn't provide one.

Shortly thereafter, I receive a phone call from Horesia ** (Customer Advocacy - Office of Executives) stating she had a resolution for my case and to give her a call. I called her back on 9/5/2019 and she asked me if I was looking to receive a refund on the service utilized along with compensation for my damaged property. I stated yes. She said okay, so after reviewing the photos and the evidence, she could not proceed forward with refunding my service because I continued to use their service. She said she could either offer me 50% of what I paid to PODs so far ($300) or replace my damaged items.

I went on to tell her that I didn't agree with this estimate and that she should reconsider. She told me this was the final decision. I said, "Why can I not get both a refund and compensation." She stated that I continued to use their service. I tried to tell her that I couldn't find a rental company to get a different mode of moving. She said that they provided me an option, and it just didn't work for my needs.

I said I would like to speak to a supervisor, and she told me that there is no one else I would be talking to and that she didn't have a manager. I told her I needed to discuss things with an attorney and she said, "Great, have them contact me, I'd love to talk to them." After filing a complaint against her, her supervisor, Christian ** calls me and tells me that what she offered me was fair. I said I disagreed and he said he would send me a form to fill out so that he could re-evaluate. That form was never sent to me, and I still don't have a resolution. This company is AWFUL!

This made the entire day a nightmare for me and added an incredible amount of stress (as well as cancellation fees for movers, costs of the original movers, and the costs of the second set of movers). The manager of the location called to tell me his driver screwed up while the driver blamed it on the manager. I didn’t receive a single phone call about the screw up-I had to initiate every piece of communication. This was absolutely not the service I expected with the amount of money I had to pay to have my items delivered. I could not be more disappointed. Avoid this company at all costs.

However after days of waiting this careless company went ahead and charge the wrong account and card number, did not even pay attention to the card that had been verified to charge and left my mother with nothing. No money in her bank for first and last month rent and still no belongings. She called them to explain and their answer was.... "Yea we’re really sorry about that." ARE YOU KIDDING ME! This is absolutely not acceptable and they need to overnight her a refund check ASAP. Please, before you do business with these people do some research. This is not the first horrible review they have received and it won’t be the last.

No one in their right mind would ever choose to do that. On top of the over 7k we paid them, we were down another 1400 for the second company. They offered us a small $200 goodwill gesture which doesn’t nearly cover the extra costs they forced us into. Pods is a nightmare to deal with and I wouldn’t suggest anyone use them to save money or stress, because you won’t.

I have been dealing with the company for some kind of resolution for their mistake in scheduling for 3 weeks now and all they could do for me was a $50 goodwill customer credit. There was no supervisor I could speak to. I had so many issues on both ends of this move. They were rude (representative yelled at me on the phone, no exaggeration), forgot my lock that was ordered, forgot to note the container number they dropped off, damaged my items, and on top of that didn't do proper scheduling for the service they charged extra for. All in all I would gladly pay the extra money it costs to deal with professionals and actually have a moving company that makes things less stressful for me. I have moved many times but this was the first time I tried PODS and trust me, you would rather get a U-haul and move it yourself than deal with this company and their terrible customer service.

The week we were moving (about 3-4 days before), went to the bank to change the address, phone numbers on all bank cards, credit/bank account on Chase, the lady that helped me said, "You have a $498 chg. already from PODs." I thought it was a down payment, so I did not think anything about it. Anyway, the POD came day scheduled, we loaded up in 1 day (1 16 ft POD), moving into a senior facility, so did not move much, from area zip 92692 to 83616, for the total price of $3209 (in $3200 bracket). We did not need storage at all, sooner the better. So all the receiving of POD/delivery POD was all fine, but when they charged the $3209, which I paid immediately or came directly on my charge account.

I did not pay the extra $498, and when they sent the paper saying we had the POD container a week before we actually had it and they had delivered it 2 plus weeks after we actually had it as was promised 7-9 day after pick up, that was May 6, we had it and were charging us for storage/delivery to May 25. I was furious, how could that be, so I declined payment, and still fighting with the bank, because that is just dishonest and I call it fraud, (they had auto pay from me because I trusted them to be honest to the price I was given). I use auto pay frequently, now I will NEVER do that again, just because I am honest, other people aren't have found out.

2) Scheduled re-delivery of our 3rd pod before they'd picked up the empty 2nd pod. This would have meant the 3rd pod would be sitting in the street blocking access since it couldn't fit in the driveway behind the 2nd pod that hadn't been picked up yet. It took 45 min on the phone with 3 people before anyone could understand the problem. Then, they said if they cancelled the 3rd pod re-delivery would be delayed by up to 10 days. They finally figured it out and did the re-delivery after picking up the empty #2 pod, but never let us know that so the movers were waiting to hear when to come and we lost a day waiting.

3) Billed for an additional 15 days on each of 3 containers even though we'd only gone over the month's storage by 1 day on each. 4) Was told service fee included delivery of the pod, removal and storage for a month at a PODS location, and re-delivery. Was later charged $85.19 ea for 3 pods ($255.57 total) for re-delivery that was supposed to be included in the fee. 5) The MOST HORRIBLE customer service ever! Nasty comments, not helpful, argumentative.

We go to our closing and a pod is delivered while we are at closing, so I was not there to be able to confirm Pod 1 being delivered. When we get to the house, I see that Pod 2 was delivered. I immediately call customer service and the initial person worked with me to see when Pod 1 could correctly be delivered. He said the calendar was RED and that it would be almost a week.

I had him escalate to a manager (Nicky) who was very unsympathetic as to the fact that all the things you need for night 1 are in Pod 1. I suggested to her I would rent a U-Haul and drive to the facility (45 minutes) and that they can load it up. At first she said yes and I figured we had a back-up plan and at the same time she was waiting to hear back from the manager at the location as to when they can deliver Pod 1 hopefully sooner than a week. She calls back and says they would not be able to deliver it for another 2 days and at the same time she said they only move pods and are not "movers" so they would not load the U-Haul. This after I was very clear 3 times confirming they would load it up and she confirmed. All they offered was $100 to cover any costs associated with the U-Haul (before she changed her plan on packing it).

Additionally, when I told her that the pick-up driver asked me which to deliver first and that he numbered the tags, she said that the drivers do not do that and how would they know which one would be delivered 1st since they would not be making the delivery. In other words, I now had a customer service manager calling me a liar 2 times. In desperation I drove to the facility to speak with someone and luckily the manager was still there at the end of the day. He took pity on us and understood the corporation messed up (not acknowledged by Nicky). He gave me his personal cell phone number and asked me to text him that night and that he would let me know at what time the next morning he will deliver the correct Pod. I texted him and he let me know the time. I thanked him then and again after the delivery. He told me to contact him if there were any questions or issues.

The branch manager (Middletown, PA) should be highly commended for great customer satisfaction as opposed to the customer service manager (Nicky located in FL). I would not recommend PODS to anyone. You would have thought that Nicky/Pods would have at least offered up to cover hotel and a per diem for food until Pod 1 could be delivered -- nothing. Terrible customer service from those that are supposed to be providing the customer service.

They said it would come on Saturday, so we waited. We ended up spending hours on the phone with the call center to figure out why it hadn't come and it was already hours after the window given. We had not heard at all from the driver this time. We found out that again, the driver had stopped by, and decided not to drop our POD off AGAIN. They said it was something about how the space we had reserved (our two car open driveway) was not good enough, ignoring the fact that we live on a private road with PLENTY of space to put the POD anywhere else near to the home.

We ended up driving to the local storage facility in Des Moines, WA because they would not pick up the phone for hours, and as we pulled up, two employees who were sitting in the front of the store, saw us, got up, and bolted. We saw one of them literally running away from us. HIGHLY AVOID this place. I agree with what others have said, save yourself the grief, stress, and money. We ended up having to hire movers to go with us to the storage facility on Tuesday to unload our stuff. It's so deeply ironic because in the storage facility there are all of these posters that talk about being great in customer satisfaction. And, that was just not my experience at all.

So I had to find a remote lot to store the pods as the apartment st wouldn’t let the PODS stay there for a week. It cost me $1300 to get the pods delivered to a lot 2 blocks away and an extra $1500 to have to load a truck to go two blocks to unload. I spoke/emailed to everyone from the CEO to the Operator. It was take it or leave it regardless of what I was told. Now they didn’t pick up the POD a week later as I was promised and are trying to charge me an extra months rent. This company will do anything to take money from their customers. Stay away. As a business person I did everything in my power to try to resolve this.

I called PODS customer service immediately. They were so very rude, no one said they were sorry and I was bounced around multiple times. The last guy said it would take 2 business days to get any call back. Many days later some terrible claims rep. named Whitney ** (still no apology) said that they wont pay for the damage as the agreement states the driveway must have structural integrity. I asked SEVERAL times for her to define that. She COULD NOT! It's a SCAM!!!

We sent a letter from an attorney informing them that they need to pay for the damage. She said she would get back to us. In the meantime another PODS driver came and picked UP the POD for transport and when HE saw the damage made by the first POD driver, he stated "Wow> How did the guy do that damage? He must have been the "new guy"." UNREAL!!!! Today we heard back from the infamous Whitney ** via email, who stated:

"PODS has completed its investigation of your claim. Please see the review findings below.

We understand that you have referenced Section 14 below, stating Ms. **’s property met all of PODS requirements, however that is not the case. The driveway was not able to maintain its structural integrity or sustain the weight and size of the Unit, delivery truck and related equipment. Furthermore, the container was placed midafternoon, during the hottest portion of the day and asphalt driveways can soften during these periods.

Nonetheless, PODS completed a full review of the incident with the location's market. PODS placed the container in an area pursuant to Ms. **’s instructions. Our investigation has established that the damages to the driveway were caused by normal operation of the unit, delivery truck, and related equipment. We found no mishandling and no other cause of loss was identified.

Based on the above, we respectfully deny your claim and request for compensation. With receipt of this email, PODS considers this matter closed."

LISTEN...NEVER EVER use PODS. The reviews are TERRIBLE and I wish I had read them before hiring them. Do yourself a FAVOR!!

I will never use this company again. They are a complete ripoff and unreliable. The customer service was the worst I’ve experienced. They made no offers to reimburse me for the inconvenience or offer any discount. They couldn’t care less. I’ve filed a formal complaint with the Better Business Bureau. With all of the terrible reviews on Google, I’m thinking joint class action lawsuit. Anyone else interested?

We were then told it would be early the next morning. Nine the next morning we saw no-one so called again. Was told they would put an emergency request in. Two hours and no word so we called again. The answer was they didn’t know when they could come out. We used a car jack to get the POD open enough that someone could crawl in and move the shifted stuff around and open it the rest of the way. We did not hear from PODS again until the day they were scheduled to pick up the container. They were definitely not helpful. I will think twice about using them again. We did get out belongings moved. The price was reasonable but the customer service was shoddy.

Customer Service is so beyond rude, one lady was without a doubt clueless. I asked for a Supervisor, and after been put on hold for almost 15 min, she sent me to "Lead". He was worse!!!! He kept talking and talking and I tuned him out. After about 10-12 minutes, I asked him, "Are still talking?" And then I asked for a supervisor 30 minutes ago? He tried so hard to be condescending but clearly he hadn't had enough experience. After about 45 minutes later, I finally got a Supervisor, and man let me tell you, she was by far the worse Supervisor in the history of Supervisors. I mean, how do people like that get jobs in Customer Service. Those individuals should be the ones who monitor and recorded conversations for marketing and training purposes. Unbelievable. Never again.

I called again today and stated what I was looking to do... store my belongings with PODS for 7 months, then move my contents across country. I had questions about the process, was asking about the cost to move across country and the cost to store my items for 7 months, but the agent wasn’t interested in answering (and didn’t) any of my questions, because I wasn’t willing to make a reservation at that moment. He pretty much hung up on me. I don’t know if I’m just unlucky to get the same jerk twice in 3 months or if that’s PODS business model, but I don’t need to be condescended to by some unprofessional guy just wanting to make a sale. I give up.

There’s a ton of competitors that offer the same services—U-Haul, ABF, etc., etc.. Too bad PODS doesn’t screen or train their agents properly. I wonder how many others have had this same experience? If they act this way upon first contact with a potential customer, I can only imagine how things go once they get your business. Time to go somewhere else. If I could give them no stars I would.

We attempted to contact PODS on Tuesday & Wednesday but they never answered the phone and no calls were returned. On Thursday we called but said we were a new Customer and we were finally able to talk to a person. The lesson here is they are happy to talk to new, potential Customers but refuse to talk to existing Customers, probably because they know their service is terrible. After a very long conversation, they finally agreed to refund our $500 deposit, but they refused to refund the $250 we had to pay the loaders. I whole heartily recommend you NEVER EVER use this company. They are liars and thieves. Moving is a stressful situation in itself, you don't need the added aggravation of an unprofessional, unreliable and dishonest company such as PODS.

The customer service representative then says it’s my fault for not signing a street waiver. So, this being the first time I’ve heard of a street waiver, I let her know that at no point in time did anyone mention anything about a street waiver. I then go on to hang up and go meet with the painters who are cleaning the rubber burnout marks from the drive. Once I realize the pod is blocking any possibility of parking of the four vehicles that need to be at the house, I call back and ask if they can move the pod late on the 22nd. The separate customer service representative agrees to try, puts me on hold then when I hear back from her, she says she has a date on the 22nd but, cannot guarantee the pickup time.

Since my movers are coming on the 22nd I told her that that’s not acceptable, she then goes on to blame me for telling her the 22nd was a good date. I again explained that I said specifically late on the 22nd so I can actually move the things stored in the pod out of the pod. I didn’t tell her just to try to move it out on the 24th, after much ado, she says she can’t guarantee that either and can’t reach her moving division. I then explained again, I’m not asking for a refund, I’m not asking for an apology for the rubber burnout marks in my driveway, I’m not asking for an apology for them blocking the painters from cleaning the brand new driveway, I’m not even asking for an apology for them blaming me for their mistake.

Finally, she calls them back after again I suggested instead of talking to me, she called that I didn’t tell her just to try to move it out on the 24th. After much ado, she says she can’t guarantee that either and can’t reach her moving division. I then explained again, I’m not asking for a refund, I’m not asking for an apology for the rubber burnout marks in my driveway, I’m not asking for an apology for them blocking the painters from cleaning the brand new driveway, I’m not even asking for an apology for them blaming me for their mistake. Finally, she calls them back after again I suggested instead of talking to me, she called them moving decision again and they finally agreed to remove the pod on the 24th. Overall, would not ever use pods again, would most definitely not recommend anyone use their service.

Well needless to say I paid it, then a day later I get charge the storage fee for it being stored for 4 days before it is going to be put on the truck to travel. I was livid!!!! So now my total so far has been $3,000 for 1 container, so I call them and the rep tells me it is due to not scheduling the delivery before the 12th of July! I was like, "What?" and ask to speak to a supervisor, she says, "I have one but you cannot to them. You have to speak to customer service." I said fine. Well they were no better. Instead they give a lousy credit and then tell me when the container delivered I am gonna have pay another $142. Ughhhh! So yeah neverrrrr everrr again and I will report this to the military. Shame on you because they do use your service and would be deeply appalled knowing you treat their service in a such a manner!!! You deserve a zero rating, the military moving companies we use do not charge what you do and provide 5+ star service!!!!

Customer service does nothing to help! It was all documented clearly in the records that they needed to do this upfront. We actually had problems with the same issue on the front end of the move but they did remedy it in Florida that same day. Here in Ca they told me I’d have to wait another week to get my pod even though it was their mistake! I spoke to 6 people from 7am on about this and no one called me back to tell me what was going on or remedied the situation. They were coming to pick up a small pod the next day and I asked that they deliver the big pod then but they refused!! They are holding my furniture hostage!! We have no beds or clothes for my kids that come this weekend! TERRIBLE SERVICE! Waiting a month to get my furniture and belongings is ridiculous!!

When we call to finalize the drop-off location and deliver date, they surprise us by telling us it will actually take two and a half weeks for the POD to arrive!! So we have to camp out in our new home across the country with what little we can fit in our van for the drive across and another week and a half, while I start work at a new job and my wife and three little kids have to just get by.

I called them and tried to find some other solution. Even if they could get the container to a larger city faster and I will do the driving and get my own truck and load and unload it to get it to our home faster would be better than waiting 10 extra days. The woman on the phone was COMPLETELY unhelpful. I was googling her own company's shipping yards to look for alternatives because she would not do it! She was asking me for the addresses to her company's shipping centers! Multiple times! And the answer was the same, no matter what, it would take 8-10 business days to get the container across the country and then several more days to get it to our home.

We'll, we make it, the day of arrival comes and we get the three hour window scheduled. The window passes and the container isn't here yet. We find out at the window got rescheduled for the afternoon...and by the end of that window, it's still not here. At the end of the day, around 5pm, (we were wondering if we are going to get it at all!!) The driver calls and says he's 20 minutes away and Is real rude and impatient with ME on the phone because I can't understand what he's asking me about his own truck and which way the door will face on his truck. Just point the door of the container at the house.

We unload the POD, relieved to see our stuff, and then call back the next day to have them come pick it up. It is taking up both our parking spots and we have to park down the street. They tell me they won't pick it up for over another week. Oh man. This company is crazy at how good they are at being unhelpful and slow. And then try to leave a review for them anywhere where people will actually read it and all you can find are doctored review pages and links that don't work. As all our friends and family have been excited for us and this move, we've had to tell them what our experience with PODS has been and we get lots of similar stories from others. And as we meet new people here, we're telling them the same thing and hearing the same things.

Upon learning this I was frustrated but came to an agreement that the pod would be delivered on a different date. This came via email from a representative. The pod was not delivered on that date and when I called a different representative informed me that the date was incorrectly changed. Strike two. At this point I was fed up and asked to receive some sort of discount for the issues and was told no. I then asked to speak to a supervisor and was told "absolutely not". When I asked why not the representative's response was "because I said so". I've had some poor experiences with businesses before and I could get past the miscues but I have NEVER in my life dealt with representatives that treat their customers so poorly. Truly unbelievable.

The POD was picked up when I was at work. When I arrived home I discovered that the driver had dropped the POD on my air conditioning condenser, crushing it beyond repair and causing nearly $4,000 worth of damage. Neither PODS nor the driver called to tell me about it. I called PODS yet again and was told that the driver had filed an incident report, and I would hear back from someone in "about 30 days". Since that was obviously an unacceptable answer, I had to file a claim with my homeowner's insurance company, who, thankfully, processed the claim quickly. I'm now trying to get my $500 deductible back from PODS, and that's going about as well as all of my experiences with them so far. My advice--STAY AWAY.

This is not in their contract or part of the quote. I made sure to ask what it would cost to bring our items back if the sale on our house fell through. I was told it would be the same cost as shipping to AZ. I feel we should get a refund of a portion of the fees for the misrepresentation of the contract and their quote. Do not trust this company. They are not what they represent and they respond to complaints by giving a credit and then charging double what they should or even when there is no reason for the charge. We have paid over $3,000 than what we were quoted.

I decided to check today on the pod site to see if anything had been done and I now have been charged three times for the pod!!! I don’t have this kind of money as I’m a disabled senior on social security and my daughter put the pod on her credit card which she cannot afford to pay. Right now there is over $1500 in charges for two pods that I cancelled prior to the 48 hours. Do not use this company. If I could give zero stars I would.

What PODS doesn't tell you is that you are absolutely at its mercy regarding when they will deliver your containers back to you. After they took my PODS away, I called to schedule the delivery date for my move-in date on my new house. That's when I learned that the earliest they would deliver my containers to me was two weeks AFTER my move in date. Imagine learning that every single piece of property you own is being held hostage in a far away storage center for two weeks. I had family and movers all lined up and ready to move on my new move-in date, but there was going to be no containers with no items to actually move. So now, its a bare empty house for two weeks. PODS customer service was completely unsympathetic and refused to do anything to assist.

Their suggestion was that I rent a moving truck, come to the storage facility and transfer all of the contents from the containers to the truck. So after already paying PODS close to a $1,000, I've received zero benefit from the contract and I'm back to doing what I was trying to avoid in the first place, paying for a moving truck and having to move all of my contents three times. For less than half the expense, I could have just rented a truck from the start, moved my contents into my own storage locker, and then moved my contents from storage to my new house. I learned my lesson that anytime you hand over all of your valuable possessions to a third party, you take a huge risk because you're losing control over when and how you can access those possessions. Don't trust PODS. Not a reputable company.

My complaint was the door would not open. I was told this is a common problem. I asked why then did the driver who dropped it off not verify with us. We were able to get into the pod as we were outside as the pod was dropped off. No one had an answer for my question. Instead they said the driver would have to come back 2 days later and an extra 100 plus $ charge. I received an email stating the driver would be back from 745 to 1045. The driver did not show up. I called and was disconnected. I called again and got a rep that said I should receive a call within a few mins but did not. I called an hour later and was told the driver was calling the wrong # to verify we were home? He finally showed up an opened the door in seconds. Waste of my day and money.

The PODS were empty and ready for pickup on April 19th. I do not recall when they said the pickup time would be. It did not matter to me because they were empty and I did not have to be around for pickup. I got a call from a driver saying they would be picking them up later in the evening. I told the driver it was fine. I then got a call later in the evening from a different driver saying “my dispatcher told me it is too late to pick-up tonight”. He advised me to call and get the new time the next day, which I did. The customer service agent told me they did not have anything available until April 23rd. I told them that was not acceptable. I asked them to please get them sooner than that as they were in front of my two neighbors’ homes. They told me they would make a note. If you check your notes, I called everyday asking them to please come get them. They did not pick them up until April 23rd.

Now I have a charge on my credit card for $218.00 for ½ months rental on each POD. I should be credited the $218.00 I was charged for the ½ month rental fee. I have been told they will not credit it back to me because they were not picked up until April 23rd. I scheduled this to be picked up on April 19th. It is not my fault that they did not pick them up until April 23rd!! I am furious. I have called numerous times. Nobody listens. They just keep telling me since they were not picked up until April 23rd I have to pay ½ month rental fee. I have tried to explain this was PODS fault they were not picked up until April 23rd, not ours. I was told I would be contacted by a manager in the customer service department. That was weeks ago, still nothing!

My husband calls, gets the runaround (put on hold, multiple excuses, etc) and tells these people that it HAS to be moved bc we will get fined for having it there with no permit. They have the audacity to tell him it can't be picked up until June 1st! Excuse me?! Today is may 29... So now not so nice me calls bc I am livid. I was informed by the customer service person I spoke with that bc it's after 5pm, no one at the dispatch places is answering and that it can't be picked up today, but will be picked up "ASAP". It is now 9:34pm and this ** is still blocking my street. So help me, if I get fined, heads are going to roll. If it isn't picked up by tomorrow, I will have this thing towed and pods will have to get their crap back. NEVER use this awful, inept, worthless company for anything.

That night we never received a call with our 3 hour delivery window as we had previously and were promised. The morning of the re-scheduled delivery I called and PODS still didn’t know the delivery time as they use a 3rd party delivery company. I was told to call back in 30 mins to ask again. When I called back I was told between 10am and 1pm. At 1:15 pm there was still no delivery and no call. I once again called PODS to see what was going on and the first associate told me the delivery company was out of drivers and didn’t know when they would deliver. I asked for a supervisor and after being placed on hold for 5 or more mins the associate took me off hold and then the phone disconnected.

I called back to speak with another associate and he told me the same thing the first associate had told me and exactly what I told him when he answered my call. I asked 3 times for a supervisor before finally speaking with Rachel. When Rachel got on the phone she did not have a pleasant attitude and sounded as though I was inconveniencing her. She insisted on calling the delivery company again even though I had just been told they don’t have drivers available. She put me on hold for another 5 plus mins before coming back to tell me she couldn’t get ahold of the delivery company but “they will deliver ASAP”. At the time of this review, I am still waiting on delivery and PODS has no idea when that will happen. I would highly advise against using PODS and their 3rd party delivery system. They have no control or visibility to deliveries and can not offer any assistance. They are unwilling to find any resolution whatsoever.

So the agreement was made. A cost of about $3000 dollars. The POD was delivered to my house in NY, loaded and sent down to TN. But, once it arrived in TN, the delivery driver told my wife he could not transverse up my driveway. My wife told him that the agent on the phone had guaranteed that the POD could be delivered atop the driveway. The driver said he could not and dropped the POD container on the street at the bottom of my driveway.

I had to obtain a pickup truck, unload the POD's contents onto the truck and drive up my driveway, unload and repeat this process countless times, for several hours. At the fine age of 60 years old. I made a complaint to PODS, received contact from an agent that dealt with complaints. We told her the entire story, waited on a response and got a statement that the delivery placement is the final decision of the delivery driver. PODS stated that although the booking agent was wrong, (at statement made by a PODS supervisor) the policy of PODS delivery rests with the driver.

The point being, that no matter what the live agent tells you, guaranteed, promised, it can be overridden by the driver. We would have not booked PODS if the initial agent hadn't guaranteed delivery up our driveway. We would have hired a moving company, so they would have done the heavy lifting up my driveway, instead of my wife and I. PODS would not give us any substantial compensation for the way our delivery was handled. They will not take responsibility for the error in delivery. I am frustrated with PODS, will never use them again, and will tell all that will listen, on how they treat their customers.

Anyway, I just agreed to pay the one delivery fee then a few days later they charged me again. I called and talked to someone who agreed that was incorrect and reversed the charge. Only to find out they charged me again the next day. I will never use pods again. Very deceptive business practices and their customer service is terrible. I wasted so much time arguing with them on the phone over this. So frustrating.

The business model and profit is all about not advising the customer ahead of time when the automatic payment will be withdrawn. So the customer is in the position to have to deal with your bank for incorrect billing and having to have to accept or fight for the discrepancies. Their leveling delivery where is very effectively in the right hands of an experienced driver. If not it's like anything else I can go wrong that's being shipped.

Later that week, received an email telling me that the delivery date could not be met and a deliver date of December 21st was set. I received a text message from POD’s the 20th stating that the POD would be delivered to our storage unit for unloading between the hours of 6:30-9:30 am on Friday the 21st. We were at the storage at 6:00 am and waited until 10:00 and no POD. At that time, we left the storage and drove back to the hotel. Arriving back, we received a phone call from the manager of our storage unit to tell us that the POD was being delivered and the POD employee had told him that they were late because the “POD had been dropped in the yard and they had decided not to deliver, but then changed their minds and decided to bring it over at a later time.”

We called the moving company who had agreed to help us unload and told them the POD was delivered and could they still meet us at storage to unload? No problem. We drove back to storage. Upon arrival, we could see that the door to the POD was bashed in and there would be difficulty in getting the door open. FYI. Took pics of the bashed door. Movers had experience with POD since they were referred to us by an email from POD. Young men worked and worked with the door but were not able to raise it.

I started calling POD headquarters and spoke with several “customer service” employees but they offered no service for us. I asked where the POD was delivered from and they said their headquarters for Scottsdale area was Chandler, Arizona. I asked for the phone number hoping I could call and have them help us to get the POD opened. No one answered any of my phone calls at the Chandler location. We were disappointed and did not know really what to do, in that, it was Christmas time and all our family decorations and gifts were in the POD. Throughout the day, I kept in contact with the moving company we had hired to help us unload, since no one at POD headquarters called or did anything to help with the damaged door.

How we were ever going to get our things out of the POD? The moving company representative told me she would call Chandler and talk with them because she felt badly for us and she might be able to get Chandler to place POD in their yard, open the damaged door, and then we could have our things unloaded before the Holidays. We received a phone call from the moving lady the next morning, Saturday the Dec 22nd. She said she had been in contact with Chandler and they had agreed to have the POD opened at 12 noon.

We drove to Chandler and the door was removed and we were able to unload all of our things. Had we not paid to have the contents packed professionally; I am sure there would have been damage due to the report from the POD delivery guy “that the POD was dropped in the yard and the damage to the door was from that event.” After the holidays, I contacted POD. Asked for reimbursement for the $140 we had paid for their delivery. Botched delivery that cost us time and money and anxiety for several days. Also, the moving company had quoted $225 for unloading an 8’ x 16’ POD and because of all the delay and issues for them the bill was now $570.

POD headquarters did nothing. Had no offer other than to argue that they delivered the POD and we had our things and they were done with our order. I contacted my credit card with Chase to dispute. Filed reports, talked with Dispute Dept for several weeks. Told them we had pictures of the damaged door, manager at storage confirming that the POD had been dropped, and damaged upon delivery.

The dispute department said POD told them all was okay and there was no indication that anything other than excellent service had been given to us. We will not let this stay. We plan to file complaints with the Better Business Bureau and will go to Small Claims Court to address the complete dishonesty, lack of concern or responsibility POD has shown throughout this ordeal.

Another dishonest tactic they use is charging your credit card twice for delivery and then when you call about the extra (double) charge they quickly tell you they know they made a mistake and will credit your account immediately. Reversal of duplicate charge took 7 days to correct. Maybe, they were having some financial issues and decided to charge up on those cards they had on file? I know this tactic is unlawful but they were not interested in that fact when I complained to them about it. Worthless company.

At 4:45, I called to find out if there was an update on the ETA and they told me that there was a delay, but that I was the next stop for the driver. At 7:05 pm, I got a call from someone — not clear if it was the driver or the office — telling me that they were “not allowed entry” into Chestnut Hill with a big truck. I said that is ridiculous, Chestnut Hill is a town, of course trucks are allowed. He said he was told by “corporate” in Norwood that the only way I could maintain my POD order was to somehow get my stuff to them in Norwood. Impossible of course; if I had a vehicle large enough to pack my stuff, I would move myself. The man said there was no other way and that we would need to cancel the order.

I called the office and spoke to a very snarky woman who told me that there is an ordinance against large trucks on my particular street, and that I received a call so what’s the problem. I explained to that I could’ve directed the driver to the parking area and avoid the street altogether, but he never said it was my street, he said “Chestnut Hill.” She said “you must live in a gated community and he wasn’t allowed entry.” I assured her not only is it not a gated property, but that they work with PODS on a regular basis, there are PODS here all the time. She said since the order is already canceled I’m out of luck, and my money will be refunded. I began to panic, and I asked her, “what am I supposed to do — three guys from Moving Staffers are coming here tomorrow to load up the container — I have to move by 4/30, can I get a container tomorrow?”

She said they had no available containers, there’s nothing else she can do, thank you, goodbye. So here I sit, in my completely packed up apartment, it’s after hours so I can’t even start making calls to figure out how/when/who until morning. I’m really pissed off. I think PODS should pay for my move, once that is scheduled. I plan to call their corporate headquarters as well as file a formal complaint with the attorney general’s office.

Rita did not show any concern for my plight. Having just sold my home, the new owners can’t move into the house because the POD is in the way! Rita also said the soonest she could get someone out there was Wednesday. UNACCEPTABLE!!!! Does no one in this company understand that the buyers can’t get in the home they just bought?? I told her my next step is to call John Koch, to which she replied, “who’s that?” Still waiting for her manager to call me back.... Going on hour # 2. I will NEVER use this company again!!! Buyer Beware!!!

Oh BTW they are right on time charging your credit card before they even deliver PODS. Is it not the responsibility of the customer service rep to ask one final time if the I would like to schedule the transport date or if I would want them to store and ship at a later date. A customer is already stressed enough with all the details of moving but now we are supposed to be responsible for the job that you went to the experts for??!! So I had to stay in hotel for an extra 10 days and lost all of my frozen food because my final POD contained my bed and my freezer. But it's all my fault and they take no responsibility for it. DON'T USE this company unless you want to be told to bend over so they can use "sand paper" on you as they screw you. HORRIBLE HORRIBLE HORRIBLE company. I would drive my own stuff piece by piece before I would ever use them or recommend them to anyone ever again. Save your money and use a reputable moving company.

3. It has been sitting in front of my house for a whole year.

I've called the company and they said if there is no ordinance they don't have to move it so they won't. So basically as long as it's LEGAL, it's ok. "PODS. If the city doesn't care, why should you."

Now, we are being told that we needed to reschedule delivery at that time which no one told us. We are supposed to be moving into our rental house that we have already paid first months rent on 4/8/19 and are being told our POD won't be here until the 4/16/19. We of course have already been charged for their services totaling $3300 but they of course don't seem to care about making things right because they already have their money. Trust me people. DO NOT USE THEM.

Come on PODS, I know you are right and I am wrong. Of course the thousands of people who call you everyday are wrong. I just wish we had your intelligence. PLEASE DONT USE THIS COMPANY. HORRIBLE HORRIBLE. Seriously, it was so important I not be billed until my insurance payment came in. But they billed me and screwed up everything up.

I sent 2 videos to PODS. Their response was that I did not buy their content insurance and suggested I could use my homeowner's insurance or accept their offer of $300 along with a release. I informed them that I got an $800 estimates for refinishing the bed frame. Why should I have to buy their insurance or use my insurance to cover their defective product. The insurance is only good for burglary, fire, storm, flooding or any other act of God. In those instances I'm covered with my homeowners. This company does not stand by their product as a means of storing items for protection from theft or the elements even when the damages are a result of their defective product!!

So I had to load my POD 3 days after calling, from the busy roadway in front of my house. I did in fact dodge a car or two, but never fear Nicole at PODS made sure to tell me that I would receive no compensation for the inconvenience, oddly enough, I do not remember asking for any. Now the POD gets to my new city, do you think this crap company calls to say, "hey your POD is early, would you, like it sooner?" Nope, I call and and find it out it's been there 2 days, and had I called a day earlier, I could've had it delivered before the weekend. So I and my 8 year old, sat there without our stuff, at least 3 days longer than necessary. PODs sucks, I will do all I can to make sure no one I know or meet, ever uses them.

So I called to reschedule and speak to a supervisor. My son has been told to ask for compensation for the mix up. The supervisor, TaShonda, refused to speak with me!!! Needless to say I am not going to go with PODS and will not recommend them... ever. I will fly back this summer and drive a truck with my things. I transferred the money back into my savings account, but my son is still getting calls, from them, because of "issues" with my account. Everytime I go and need to buy a new something, that I could have had (from my things in storage), if PODS was a more professional company, I get irritated, yet again. Bottom line, DON'T GO WITH PODS!!!

Two weeks went by without a call. I called again... Got the same voice mail and waited yet again. When I did finally get a call back (which went to my voice mail) it was the same number on PODS billing statement... Sooo I continued to call for months and months asking questions like, if the pod is more than 2 years old do I own it? I asked because mine is an older model and the newer ones were on other properties that I had seen in passing. All said no... But still no one could access my account. I was told I should just pay it because many months had gone by, I replied "how can I pay for something that I have no idea what I owe because every time a random bill is sent it says "0" balance, you owe nothing at this time???

So several months ago after much back and forth I finally got a bill for $400-ish dollars, and called and got a live person that could access my account!!! I was told that. I asked to verify the amount and she said that was an incorrect bill that I actually owed something closer to $4000!!! I literally screamed "WHAT!!! ARE YOU SERIOUS!!!" I went on to explain my dilemma and was told there is nothing that she can do and that I need to pay this ASAP or face further charges! I told her the pod is empty and that I refuse to pay a dime because of their horrible accounting system, total lack of customer service and their billing department seems to be in a state of a complete cluster **! I received several emails telling me my belongings would be auctioned off if I didn't pay the outstanding balance! Ummmm I have the pod, so how can you auction off anything???

I have now received an email alerting me of legal actions being taken up against me!!! I am absolutely appalled and disgusted by this company! I am going to counter sue them on the grounds of insufficient notification of billing and lack of customer service… And the ceiling broke on my pod and damaged half of my belongings. So consumer beware! DO NOT USE THIS COMPANY! Just find a reputable storage facility.

Obviously whomever had been in there had taken a lot of time to go through everything. They ended up stealing 4 duffle bags full of clothes, shoes and handbags. I had insurance on the contents. The worst part is when I called PODS to file a claim they directed me to a voicemail. Which I never heard back from. After calling 3 more times and getting directed to the same voicemail I took it to Twitter. I got a response and then someone finally reached out to me. Services were not rendered so I disputed my claim. They wouldn't provide me any answers so I disputed it with my credit card company. Now they are demanding payment and refusing to move forward my insurance claim unless I pay them for the storage fee.

After this happened to me I started looking online. This has happened to MANY people. Lock replaced, content stolen, zero reaction from PODS. This company is a FRAUD. They are a bunch of crooks. The one thing they say they do is provide secure storage for your contents. They DEFINITELY do not do this. They take your money and then when something goes wrong they treat you terribly. Threatening to send my claim to collections. After all of my things were stolen. Big company against a civilian.

The drivers in the Everett, WA area are completely unprofessional, rude, and irritable. I never got an apology from the driver or his manager. My new home turned out to be a Town Home next to a green belt. There would have been plenty of space on the road or at the green belt to park our pod next to our townhome. But because our driveway was very small they refused to park it. They did not even bother to tell me or research beforehand that the city would not allow them to park on the street. They expected me to know this. Instead they drive all the way up there and say they can park it on most streets when that is inaccurate.

The day before our move got there and I tried calling the delivery guy three times to help decide where to park our POD so we could have our movers unload it the next day. The rude man who obviously hates his job and women as he kept hanging up on me and said he would figure it out. So I assumed it would be taken care of and not like I'm going to expect him to call me or want to call the rude man back. So I work on some projects and don't hear my phone ring. I get a voice message saying he is taking it back to the warehouse because we don't have a driveway.

Frantic I call him back and like a baby he says I didn't answer the phone. Well girl, I tried calling and talking to you three times to figure out what to do and you hung up. He claimed the city wouldn't allow him to park on the street which I understand, but what about the green belt? There was plenty of space. He said he didn't want to block the driveway across from us. The POD wouldn't have and the house was vacant, up for sale. I called the corporate office and had to nag them to say they would give him a talking to. It cost us an extra $440 dollars to have our movers come out a second day to unload the POD in Everett, bring it to our new home, and unload it again into our house.

So what should have been one day of moving turned into two. I complained to PODs about this and they refused any kind of compensation and made lame excuses, and blamed me for not sending them photos. Not impressed! It did not save us any money. We should have gotten a storage unit and a U-Haul truck. It would have cost the same amount without the drama.

As we were unloading our belongings into our new place we noticed standing water all over our furniture inside the pod. For a while, we thought something exploded inside a box. Unfortunately, we found the 4 foot crack in the plastic top. We moved during monsoon season and who knows how much water was let into the unit while being transported down to AZ. All of our belongings were destroyed and had black mold covering most areas.

Luckily, we paid for extra personal belonging insurance but had to wait 9 weeks to receive our reimbursement check. It was a horrible customer experience and we wouldn't wish that stress upon anyone! PODS will not refund us any of the transport money we paid for their service and charged us before the pod was dropped off at the final destination so we had no way of knowing it was damaged. DO NOT GIVE THEM YOUR SERVICE! It's not worth the hassle and having your belongings destroyed.

Fast forward to today, 12/22/2018. My wife and I are sitting on two cardboard boxes that we had in the back of my truck that we drove across country to California. The 16' x 8' POD that houses-- well, our house-- was due to arrive at 7:30 AM this morning and we were excited to unpack and put up our Christmas tree. Turns out it is over six hours away in Northern California- one of the contacts that had input our new address into the system accidentally used "Ave" instead of "Lane", and additionally used a zip code that happened to be closer to San Fransisco than San Clemente.

After the very compassionate delivery driver that I had on the phone so eloquently put: "Sorry man, this is a big **-up. I think you gotta call Brandan". So call Brandan I did. Brandan is a dispatcher of some sort that works at the facility where my POD was wrongly delivered to. He wasn't much in the mood for talking, but he at least told me that he couldn't do anything and I should just call up headquarters because they were the only ones that could "ACTUALLY do anything".

Headquarters, at least, had some answers. Their answer was that I should immediately pay another $1,794.00 (down from $1802.00 with that sweet military discount applied) so that the container could be shipped to the proper address- you know, the one I originally gave them. The women that was quoting us seemed genuinely upset that this was happening, but it was hard to not be frustrated with her on the phone since she happened to be the bearer of bad news. I eventually was talking to a supervisor named Christian. They did agree to review all of the phone conversations leading up to the error to find fault in either myself or themselves. This review however will take up to five business days. I can wait to pay them, but if I want my stuff and I do pay, I am taking responsibility for all charges.

Yes that is right, looks like my family who has no family or friends in this area seeing as we just MOVED ACROSS THE COUNTRY will apparently be sitting on these boxes eating a nice take-out meal for Christmas. The earliest they can possibly get us the container is January 2nd, 2019, so I guess New Year's will be a little underwhelming this year.

Hey man, I can roll with the punches and I do plan on fighting this with every asset I have at my disposal, but please be wary. A company that is not even attempting to work with you in this kind of situation probably is not one you should trust with something so important to you and your family. I'm sure there are plenty of other reputable moving companies that can offer you far superior service and that wouldn't in good conscience leave you in such a predicament with such little effort to rectify it. It can always be worse, but man this SUCKS! I wish you all a Merry Christmas & God Bless!

I called PODS. They must train all of their “customer service” people to be rude. They told me I was lying about the charges I was told I would be paying and I was charged the non-paved surface fee because I scheduled the re-delivery of the POD on their website. These people are ludicrous. Since they fraudulently placed charges on my credit card, I contacted my credit card company. They promptly opened a dispute, and told me they were placing a temporary credit on my account until the dispute can be resolved.

Funny thing is each time I speak to my credit card company about PODS they say, "We hear that a lot about PODS." For the past month PODS has been sending me threatening emails and letters that they are sending my account to a collection agency for non-payment. I have tried speaking with various “customer service” people at PODS, but they are all extremely rude and tell me I am lying. Kind of weird as I know what my paved driveway looks like, I know what I was told when I ordered the POD as I wrote down everything and repeated it multiple times to the sales guy.

In the past 2 weeks I have spoken to the same billing “manager” as they keep calling with their threatening message of collections. After each call with PODS I call my credit card company for an update. They advise the charges are still in dispute, they are waiting for PODS to contact them as they are being unresponsive, and they should not be threatening me with collections. Today PODS called to threaten collections. I told them I have not heard from my credit card company about a resolution.

They said they won the dispute and if I do not make an immediate payment before the end of this month they are sending my account to collections. I told them I would be calling my credit card company and they said they would call me back in 30 minutes. Again my credit card company told me the charges were still in dispute with no resolution because PODS has not responded to them. Then the credit card company made a really good point. If PODS had won the dispute the temporary credit they placed on my account for PODS fraudulent charges of $157.48 would have been removed and I would see the charges on my next credit card bill.

The credit card company told me I was the 3rd customer they have spoken with today involving PODS and they are threatening collections hoping to scare me into paying them. Another good point, if I were to cave to PODS' threats and if I lose the dispute PODS will be paid by the credit card company when they remove the temporary credit. Please do not, DO NOT use PODS, you will end up being scammed!!!

So, that means that if their systems are not up and running, you, the customer, are basically screwed. No emergency backup plan having employees stay online to help the PAYING customer until the computer system is working again! Really? I needed to verify that the FOUR Pods that I have paid thousands of dollars for will be available for on site self loading. I was forced to go this route because there was a shortage of drivers at the facility; and therefore, they couldn't bring a POD to my house to be unloaded, picked it up the same day and another one dropped off on the same day to continue unloading.

I was forced to hire a moving company who would have to go to their pod storage site, unload the pods onto a truck; then unload the pods at my house. It will take at least two trips to do all that is needed to do. All I had to do today was verify that the site manager would have all four pods sitting on the lot for this. Simple right? Nope - not when you are dealing with this company. The customer service rep - whom I was very polite to - hung up the phone on me because I said that PODS management should have had a back up plan in place in the event that the computer system went down. There is no way - across the Entire country that they can even contact a site, via a phone call, for example to accommodate the paying customer to ensure that everything is in place.

If their computer system is screwed up - so are you, the paying customer. It becomes your problem, once again, to work around PODS incompetency, but boy, are they quick enough to charge your credit card! I should have known better. When I originally ordered one of the pods, the site manager never bothered scanning in one of the large pods with my furniture in it. There was NO record. Luckily I had written down the pod storage number and was able to provide Pods with this so my stuff could be tracked. So the saga continues.

Don't know if I will encounter any problems tomorrow when my movers show up; but I would never ever recommend using PODS for moving anything - not even around the block. You're better off hiring people who have professionalism, friendly customer service, and the ability to handle internal emergencies. This definitely isn't what PODS.COM is all about. Stay away unless you want to pop ** and watch the money drain out of your wallet into their money pit with no help on their end.

So after I found out that they were not going to deliver my pod on the 6 day of refund period I said I would just get my things out of my pod and not have it delivered. Well then I was told it's 5 day grace period to get refund. How convenient. When I asked to speak to a supervisor I was repeatedly told there was nothing anyone could do. Basically, "We screwed you... too bad."

In addition I had called this particular day three times and was hung up on each time I was put on hold. The last CSR rep who refused to get a supervisor told me it was satellites that drop my call as the customer service people never hang up on people. I asked why don't they call me back since they verified my phone number. He says they are too busy. Really. Whatever happen to customer service? I have choice. I am getting my stuff out of my pod today and contacting my bank to refund me my $260.

Additionally, their scheduling and delivery department is a mess. Call centers have no idea where the drivers, or your unit, is. Could be solved with a simple scanner method like the postal service uses. They dropped off our POD at the wrong time and place in our complex, then blamed me for not setting aside 3 spots at the right place. How can I set aside spots if you are coming at the wrong time? Said they couldn't come back and move it for another week, even though the pick up date is sooner. How does that work?? Terrible organization, unclear, predatory billing, and a few very rude customer service reps makes for an awful experience. Never again.

When it did arrive at the distribution center, I received notice Thursday night that it would be there at 8:30 am Saturday morning and that I needed a permit. I was also told that because of how far away my building is from the distribution center, that they only deliver three days a week and that my POD would be in the street for 4 days because they wouldn't be picking it up until the following Tuesday. Fortunately I managed to get to city hall the next day to get the 4 day permit and was also able to secure moving help for the next day to help move some of the heavier furniture out of the POD.

Saturday rolls around and no one shows up. When I call customer service I am told that they are still coming but there is a delay and that they will call when they are 30 min out. This happens a few more times. Around 4:00 pm the national distribution center in Florida calls me to tell me that there is a delay overall and they won't be coming and they need to reschedule.

She tells me all service windows are optional and the next available date for delivery is about 10 days later and that I will need to get a new permit. When I explain that this isn't okay I get put on hold several more times before she tells me that she has been told that they can't deliver to my location at all because the director at the distribution center has decided (without visiting my location or speaking to the city who reviewed the specifications and granted my permit) that they can't park the POD there. She suggests that I drive to the distribution center (over an hour away) to get the important items.

At this point I was furious so I called the customer service line (not the same as the people at the national distribution center) and was told that the drivers are still required to meet you on site in person to see the permit and inspect the site before saying the pod can't be placed there. I told her that my building was new and that the city told me the loading zone spot I have to use isn't on older maps but is there (they confirmed it and the parking space number). Had anyone just called me or come out to the site in person I would have been able to verify this. Instead, I was told the distribution center unilaterally decided the POD couldn't be placed and without even contacting me just didn't show up.

Customer service has been trying to work with me to get an earlier date for delivery (before the 10 days) but this was the only weekend date and I don't have time off during work to be there to show them the permit (which is complicating things). I also have had to pay cancelation fees on the movers and have to pay time and half for getting moving help after 5:00 pm (weekend rates are cheaper). PODS is going to cover the cost of a new permit but I still don't know how I am going to get there during work to pick it up.

I honestly have had to spend more money than expected because I don't have any of my belongings (I travelled with enough for a couple weeks, not more than a month) and at the end of the day really think it would have been a lot cheaper to go with someone else. I know this is a long post but I hope it is helpful to someone else. I haven't even had the chance to see what condition my items in the POD are in and at this point I don't even want to think about it...

I then finally coughed up the money to just pay it so we can get our furniture and they reimburse us later and they apparently did not disclose information to us on the call so the day my container is suppose to ship it now can’t because a rental agreement was not done which we had no idea about. I had to call back in and reschedule another date which is a week after I wanted the container. Now I am waiting for a manager to call us and apparently that takes days too. This experience had been horrible and I will NEVER put my stuff in another one of their containers. Lesson Learned!

They will not pick it up unless the October 2018 is paid in full and the pick up fee. I don't have power of attorney over her finances yet but is willing to pay for this out of my pocket. I have managed to pay her mortgage this month and had to fly from out of state to come to Arkansas to take care of her and her finances. If she had died would they have left the PODS unit in her driveway to continue to charge her monthly and a pick fee? We are not trying to avoid paying, we just can't pay it by Friday, November 9, 2018. If this is not paid and/or picked up by Friday, November 9, 2018, she will be charged for another month on November 10, 2018. People don't plan on having strokes or heart attacks or death. It just happens and this is one of those cases that it just happened. There were no warning signs.

The unit remained in place for a period of 7 months while my home underwent a renovation. On pick up, I informed the driver that many of the items I stored in the unit were wet and covered with mold. He looked inside and outside the POD and pointed out all of the places where leaking had occurred; he said they would need to be repaired and told me that I should contact customer service. I did as he suggested and sent along photos documenting the damage to my property. More than 2 months later, I received an email declining my claim and taking no responsibility for the damaged unit they rented me. Do not use PODS if you care about your personal property while it is in the care. I feel sorry for whatever customer ended up being stuck with the same leaky, old storage unit that was rented to me. PODS is no more than a slum landlord and I will make sure that everyone I know never makes the mistake of using them.

We were very concerned about the delivery of the POD, because our new inner city neighborhood had a high crime rating on Trulia and folks I'd talked to said they'd heard of people's belongings being stolen out of moving trucks and PODS there in the past. So it was absolutely non-negotiable that we move our stuff out the same day that the POD was delivered. The day before our move, we were given a delivery window for the POD, from 11-2pm. We asked (pleaded!) with the person on the phone to make a request for a delivery as early as possible so we could move everything out before dark. I left my work early, and arrived by 1:45 that day to help with the move, and to my dismay, my husband and I spent the next THREE HOURS on the phone with three or four different POD CS employees trying to figure out where our container was and trying to get someone to help us.

That three hour window was really what ruined the experience for us. One CS person told us that we would receive a full refund for our delivery costs (about $140) due to our poor experience, and they sent it over for approval. But the next person we talked to, the manager of PODS in our city, said he wouldn't approve the refund because he "didn't have the authority" to do so. When we called the main CS line back, they said he did have the authority and passed us back to him. The manager was incredibly rude to my husband on the phone, and we finally gave up and called CS and were told then to file a complaint through their system. In the meantime, it was 5pm and our POD still hadn't showed up, I had given up three hours of billable work time, and we'd pushed back our movers' arrival time a half dozen times.

Finally, our POD showed up, over 3 hours outside the window, and I watched in HORROR as the POD driver used the machine to hammer the container from the side into place on the street. Every time it clanged against the side of the container I heard the sound of things crashing inside against the walls! I took a video of this as proof of how awful it was. Finally the driver left, after giving us his POD business card guaranteeing "complete satisfaction" and we began scrambling to get everything inside moved before dark. Thankfully, because we had friends who are professional packers help us pack the POD, nothing was broken, but if we had just packed it ourselves I'm sure things would have been destroyed given how the driver banged against the container.

The next morning, there was graffiti all over the POD and someone had tampered with our lock (so we were relieved we'd made the decision we did about moving everything out same day). A MONTH later, we heard back from PODS CS saying they don't guarantee delivery of a POD during the drop off window and they tell customers not to schedule movers for the same day as delivery - so they would not be refunding us and weren't going to be able to do anything for us.

We asked about the business card we'd received, and the CS person told us she didn't know of any drivers handing out business cards and PODS wasn't responsible for the guarantee that was written on the card! We just couldn't believe how rude she was to us, and how unhelpful she was in helping us to resolve our problem. Even my husband (as someone who works in CS and gets a lot of complaints) said it was the absolute worst customer service experience he has ever had.

She then comes back to tell me my pod had in-fact not been transported yet It is still in another state! I said okay. Well how come I did not receive a call when my things did not ship? She had no answer, I said where is my stuff and when am I getting it? She says, "Oh it's being transported today so you won't receive it until 10/20." It was 10/17, I am sitting in an empty house with two kids and none of our belongings, they tell me they will create a incident report and someone will contact me. I don't believe it. I know things happen but the lack of communication is awful. Why was I not notified that my things had not left another state? They had from Friday to Wednesday to call me but they did not, I am extremely dissatisfied and I will never use them again or recommend them. I hope my things actually show up.

We then was told that they will see what they can do and they will call back within the day... no call back ever happened and it made us feel like we have been robbed. So now we are forced to call the local police department to file a theft report on Pods and most likely legal actions. I am now left with my girlfriend crying and stressed with all of our furniture and her family history and childhood photos gone and still have to pay them monthly for three Pods till this issue is resolved.

We never had a chance to pack up the rest of our household goods because the POD driver came at 10.30. With all the stress of moving, I had to quickly find a storage unit and find a U-Haul to move the rest of our stuff. We are moving to another state, so this is huge and now we have to move twice. This has caused more stress, more money and more time because they care more about their scheduling than their customers. DO NOT USE. Read the rest of the reviews. All bad. I will never use them again and I will never recommend this company to anyone.