PODS Reviews

On Wednesday, August 3rd, I checked my PODS account to see if my account reflected the POD being in transit. My account showed: "Next transport scheduled for: Not Scheduled." I started an online customer service chat to inquire about the discrepancy. The agent reassured me that despite what shows up on the online portal, the POD was successfully scheduled for transfer on August 3rd.

As I have an AirTag in the POD, I am able to track its location, and today, August 4th, I can see that it has not moved. I called customer service again and was told that the POD has NOT been scheduled for transfer. I explained that that is not possible, given my prior conversations with customer service regarding the transfer date of August 3rd. The agent reviewed the records and then admitted that although "a form" was submitted by a customer service agent to request the transfer on August 3rd, the transfer did not occur, and that the POD remains in Michigan.

This is unacceptable for a service people rely on to relocate their livelihoods. Had I not followed up, I think it is safe to assume that the transfer of the POD would have been even further delayed. I explained to the customer service agent that I am worried that even at this point, having followed up twice, the POD may still not be successfully scheduled for transfer. Her response was that "hopefully" it will all go according to plan. Clearly, even the PODS customer service agents lack confidence in the reliability of their service.

Aside from this major issue, there have been many other hiccups that have made working with PODS a tedious and anxiety-provoking process. 1) At the end of my initial phone call to PODS to place an order, I was accidentally transferred to another department in which I spoke to another agent who determined that several aspects of the order process were not completed according to protocol. It seems the agent I placed the order with was focused on sealing the deal, rather than ensuring that the customer was well-informed.

2) When placing a call to customer service to reschedule delivery of my POD to the apartment I was moving out of in Michigan, the agent said I would receive a confirmation email and that the updated delivery date would be reflected in my account. Neither happened. I called again a few days later and spoke to a different agent who had to again process the reschedule. At that point, I finally did receive a confirmation email and my online account was updated. 3) I ordered a storage lock to be delivered with my POD. It was not delivered, and I had to call to request a refund.

We ordered the PODS with a customer service representative over the phone explaining that we did not know exactly where in the city we would be moving yet. She was understanding, and asked for an approximate zip code. Our stuff would be stored in Montgomery, AL until we were ready to have it delivered to our new home. Normally, Dothan would be out of the delivery radius, but we were assured that PODS waived that distance for military members.

When we scheduled delivery, we were sent an email a few days later saying it was denied. We called customer service to find out that the Montgomery, AL supervisor made that decision, and there was nothing they could do. Our new address is two blocks into a different zip code than the zip we originally furnished PODS (this is not a large city, and many places in the original zip code are farther from Montgomery than our new address). The Montgomery office explained to the customer service representative that the new zip code gets serviced by the Columbus, GA PODS facility.

Customer service would not transfer us to speak with the person making that decision or provide us any contact information for them; they have the information, but they aren't allowed to give it out. When we asked to speak to a supervisor, we were told, "They are just going to tell you the same thing I did." We were given the option of just picking up our stuff in Montgomery (two hour drive away). When we said that was not acceptable, they said we could pay to have it moved to Columbus, GA and request a delivery to Dothan, AL from that office. We said we did not think it fair for us to pay for the move from Montgomery to Columbus, and the service representative put in a pricing dispute in their system. We offered to pay extra for the two blocks into a different zip code, but there was nothing they could do. The decision is completely in the hands of the local center that we cannot contact to plead our case!!!

It is cost saving to the company and us to simply deliver our goods from Montgomery. They will not do it, because of an arbitrary line that we were never told about until scheduling our delivery. We were very open with PODS about our situation, and they made promises to support us specifically because we were a military family. Had I known that the rules were going to change, I would have moved the stuff into storage to Dothan. Although the solution is simple, it seems that PODS preys on the military families who use their service and hold all of their belongings as a ransom.

I called and they told me the rep lied and that was okay with the company. He had notes about our call, but he never moved the delivery date. He even noted he told me he would move it but didn't move it. He lied so I would stop holding for a manager and get off the phone. PODS basically told me that he lied, and they would file an internal complaint but that is it and I would still need to wait the additional 20 days to get my stuff. There nothing else they can do I would just have to wait until they get around to delivering my stuff. Hopefully I'll get it sometime this month. Don't use pods it cost about $1000 more in shipping cost to move to TX and they have horrible customer service. Find another company and save yourself a lot of money and stress.

A simple $11,000 move ended up costing more, frustrating me to no end, and overall giving me an extremely bad experience. Having said that, most of the people I dealt with at PODS were good (drivers and customer service reps on the phone) with a couple of notable exceptions; however, I would NEVER use them again and I would recommend that nobody ever use them.

When I scheduled my delivery date, I was told that the container would arrive in Fresno around 7/5-7/7 and that it couldn’t be delivered until 7/20, which was scheduled at that time. The agent I spoke with told me that I would be able to access the container locally in Fresno before the 20th at the storage warehouse. I arrived in Fresno on 7/9, assuming that my container would have arrived before me and that I would be able to access my belongings at the warehouse. I spoke with several agents between 7/7-7/11, and no one was willing to help me figure out where the container was. Finally, around 7/11, an agent was finally able to contact someone and updated me that my container was still in New Jersey.

From then until 7/20, I waited patiently assuming that the scheduled delivery date would be honored. I spoke with an agent on 7/18 to verify that my POD would be delivered to my home on 7/20, and scheduled for it to be picked up on 7/27. Because I had confirmed this on the 18th, I didn’t check back on the 19th, although I was concerned when I did not receive an email or phone call confirming my delivery window. I called on the morning of the 20th to confirm the delivery, and the agent informed me that the delivery was moved to the 25th without me being informed. Please note that there are never any updates on the website for me to follow. The only available information is that I last had access to the container on 6/30 (see attached photo).

The agent on 7/20 told me that my container had arrived in Fresno, and scheduled for me to have access to my container on the 21st, 22nd, and 23rd so that I could collect my belongings as soon as possible. I drove to the Fresno storage facility on 7/21 around 9:30 am, and the office was closed. I spoke with David, the manager, who told me that I was not on his schedule and that he would be back in about 1 hour. I called him back around 11 am to confirm that my container was ready for me to access my POD. He checked his system and called me back, informing me that my container has not yet arrived in Fresno, but that it should arrive in the next few days.

I tried to contact multiple agents to determine the actual location of my container and made several requests for a superior or manager to call me back, but received no assistance, no remorse, no calls back, and no information. At this point, I still have no idea where my container is. The first reasonable agent in weeks - 7/23, Jason - was at least apologetic and remorseful but has yet still not been able to locate the container. He noted that several emails had been sent on my behalf of the logistics team, but none have returned with the location of the container.

Not one person has offered compensation for the amount of time, money, and lost days without my belongings. The customer service agents are overwhelmed, rude, and honestly don’t have access to vital information that the customer requires. There is zero visibility, and no accountability, which is frustrating for a company that “prides” itself on keeping “ their things safe and secure during a time of transition” (quoted from their website). My experience with PODS has been terrible, painful, and frustrating.

Was charged the higher amount anyway, then a week later another higher amount was charged. Called to ask what was going on and found out they refused to ship 1 of my pods. They claim wrong type of pod. They then a week later (without my knowledge or notification) decided to ship the other pod. Told them no that is a mistake and they said they would take care of it. After another 2 weeks still did not see a refund on erroneous charges. Called again and found out they finished shipping the CA pod to Idaho. The 2cd Idaho pod still is not shipped. Would have to "wait" for investigation. Order was in March 2022. It is now July 2022 and I still cannot access my stuff. Pods are not where I have paid for them to be. Multiple charges on my credit card for services I did not order. Still no one will help or call back from Pods. Seems like Pods is making a felonious money grab right before going out of business.

Delivery Schedule – They had provided maximum promised date Timing of July 14 (for re-delivery at destination) when I made my booking. On July 12, I received email that says, "Make some space for your container and driver will message you for exact time schedule for re-delivery on July 14." Based on their email, I booked moving helpers that would unload the container. Now on July 13 afternoon, I get an email that my delivery date has been changed to July 19. Now when I call customer service team, they are not able to provide any surety that it will be re-delivered on July 19.

So on the very last moment they shifted my delivery date by 5 days and screwed up all my plans causing a lot of inconvenience and hardship for me and my family. Also wasted money in cancelling helping team for unload and all other plans I had scheduled. PODS is not able to keep track of delivery schedule until the last moment and make your life completely uncertain.

Cost – When I booked PODS, I was getting lots of cheaper options to move my stuff but I went with PODS with higher quote assuming they would be on time and keep my stuff safe. All that never happened and instead I have been facing extreme inconvenience now since they are not ready to deliver my container. All the extra money I put for booking PODS is wasted now. This is the MOST PATHETIC company I have ever seen.

Customer Service – ZERO customer service. You can call them, chat with them but no one will help you for anything. The complete customer service team is so insensitive since they have no answers and no resolutions for your complaints. I have been calling PODS every day since July 13 wasting at least 1 hour daily on call with them explaining everything again from ground zero and no one would help for anything. They always mention that a Specialist is assigned to your case and they will call back and no one over calls me back.

Called them on July 13, they mentioned someone would call me in 24 hours – No one called me back. Called them on July 14, now they mention someone would call me in 48 hours – No one called me back. Called them again on July 15, now they say someone would call me within 1 week. This kind of Customer Service is completely ridiculous and very frustrating.

Tracking – So when I call customer service team, they do not have any whereabouts of where my container is exactly. Every time they would simply mention that it is in transit or they would mention that it is between source and destination. This feels like going back to stone age when you are not even able to track your own containers. The most funny part is when the guy who delivered the container initially at source very confidently said that “You know you can do real time tracking of your container and just call the customer service”. Their own guys are providing false-information about tracking which do not even exists. I am afraid that they have lost my container since they have no answer where my container is located currently.

Payments – They deducted final payment from my credit card on July 14 and then I had to call and chase them to revert my final payment since they were not delivering on July 14. Overall, they keep charging your card without your consent once they have your credit card information. You have to fight back a lot for incorrect payments that they keep on putting on your credit card.

Long story short – This is the MOST PATHETIC and CORRUPT company you will ever come across. People working there are INSENSITIVE and would never help you once they have taken your money. Do not trust them for your valuables and for moving. PODS is FRAUD and is a complete nightmare!!!

Most calls are for two-plus hours, and I am told that someone will work on the "issue", or I am transferred to collections, where they also say they will work on the issue. Now, I have even been locked out of my PODS online account! The person I am currently communicating with via email, Corinne **, (she won't return my actual telephone calls) has inadvertently admitted in writing that the PODS were sent in error, but also recently said basically "too bad, the contract says that once PODS are shipped I have to pay, period".

The problem is that the company illegally added the replacement PODS to my existing order without my required online consent and confirmation. This is when I began being locked out of my online account. As of 16 July 2022, I still do not have my belongings. PODS tries to project themselves as a very friendly company for active and retired military members. However, as a Vet myself I can honestly say that my experience with PODS has been one of the worst and most dishonest I have ever encountered!

I have contacted Chat Support which could not guarantee anything & said there was nothing scheduled. Today I called the call center. They were to call Storage at Rocky Point NC (that's where they say my POD is) to see what is going on. Was disconnected once. Called back. Placed on hold again then was told that they spoke to the manager at Rocky Point NC. I asked for the manager's name, which she did not want to give so off the top of her head she called him Sam & they will see how to get me my POD & call me. No surprise to me that no one called, rescheduled or delivered my POD. I placed my trust in PODS to keep the arrangement that was made. That was my mistake. I have had nothing but additional stress & aggravation & the run around.

I read several poor reviews re: their customer service and how they don't support those they leave stranded and decided to order a new mattress as a precaution. IT IS NOW JULY 14. Not a single person from PODS has reached out to me to discuss my situation other than to reschedule my delivery. I have called every day and continue to sleep on an unprotected mattress on the floor. This service is horrific (Note - a few customer service agents were empathetic and tried to help and don't deserve this review (Jillian **, Jenny, Emily come to mind).

Some very basic costs to me as a result of the missed delivery window: - I took a day off to receive my POD on July 5. - Have had to board my dog every day given that I cannot work from home (literally nowhere to sit or work). - Purchased towels, blankets, comforters (stuff I already had), and can't cook, sit or lay down, or enjoy my new apartment. - Visitors were scheduled to arrive this week from California and had to cancel plans. - Above all this, PODS charged me an extra monthly storage fee of $450 from July 12- August 12. - The frustration from HOURS spent on the phone trying to get answers.

I don't understand how a $650+ Million revenue company can have only one dedicated Fork Lift for arguably the largest distribution center in the North East. Baffling. I will leave hope that I do get my stuff and that I will have a resolution befitting of my experience but given how poorly they have handled this situation, I am not optimistic. If you've experienced similar please feel free to reach out or like. More people need to be alerted to the possibility that they too may have a similar fate should they choose PODS.

When I tried to at least find out the day before the pick-up if I would be AM or PM the customer service person was again rude borderline unprofessional and not helpful in any way. Very condescending and when I asked to speak to a supervisor I was put on hold for over 30 minutes until I finally hung up, which I guess was the goal. They will not get any business from me ever again.

We were then told the pod could be picked up 5 days later, then in the same phone call, it was changed to 7 days later. The pick up person came on the 7th day and said he couldn't get the pod out of the driveway and it should never have been put there. I explained that I had delayed the construction crew one week and that I could no longer delay beginning the project. Pods told me that the local facility "guaranteed" pick up before 9 AM tomorrow when the crew arrives (and needs to park in the driveway and have access to the property). I just got an email that says they are arriving between 3:15 and 6:15PM.

This experience has been the worst ever. The pod has been delayed arriving across the country 3 times now. I honestly have no idea if they are ever going to get it. Of course by the time the email arrived, they are closed. Every person we have spoken to tells us something different. I would advise caution when using this company. It has been very frustrating and their mistakes are costing us time and money.

Instead of fighting with them to no avail I opted to just purchase another empty weight ticket on the back side of my move and eat another $59. I paid for it, they added it to my order, came and picked up my empty POD from my home, and now it has been over a week and PODs still WILL NOT PROVIDE me with an empty weight ticket. Call after call after call with PODs and nothing. They (PODS) acknowledge I've paid for an empty weight ticket twice now but the call operators have ZERO power to fix any issues. Every telephone call or email results in a statement "you will hear back from us within 72 hours", but no one ever calls and nothing is ever resolved.

As of now, I cannot make my military move claim because PODs WILL NOT provide me with an empty weight ticket which is the only weight ticket they should be able to easily provide me with. All they have to do is weigh a POD, put my name on the ticket and send me the weight ticket. But yet it's like I'm asking them to solve world hunger. If you're a PODs employee reading this, look it up, my customer ID number is #**. If you're military wanting to do a PPM (or DITY) move stay away, you will end up losing money you cannot get returned out of seemingly sheer incompetence.

Following that, the PODS was picked up. After it was picked up, we were, 4 days later, charged a monthly charge for it. Upon speaking with "customer service", they finally, after more HOURS agreed to refund us for the pending charge, but said they couldn't refund it immediately and it would be 7-10 days. Interesting as they had no problem processing the pending charge. Do NOT trust them with your money, NEVER use the automatic payment option, and BEWARE. This company is horrible. They stole our money. DO NOT USE.

Fast forward a few days, my pod is filled AND picked up by the company. I then get a random email saying "Thank you for contacting us about your order. As you requested, your order has been updated." I never requested a change and thought that was odd - when I log in, it says my rental agreement needs to be signed. I assume this is just a mistake in their system and they were maybe updating that it was picked up and hit a wrong button. An hour later (which I don't see until the next day), I get an email (from an outbox that you cannot reply to and there is no contact info with) saying my ORDER HAS BEEN CANCELLED, WHILE THEY HAVE MY POD AND ALL OF MY THINGS CURRENTLY IN THEIR WAREHOUSE. I scramble to get on the phone with customer service and they tell me I'm missing my rental agreement and make me RE-SIGN the documents I already submitted a week ago.

Because of this mistake on THEIR end, my pod delivery is now pushed to 6/9. Annoying, but not the end of the world. I drive down to Nashville on 6/4, expecting my things to be there 5 days later. Apparently, on my drive, I received another cryptic email with the EXACT same language that my requested change has been made. I don't see the email until I'm settled 2 days later. I log in, and what do I see? My deliver date has now moved to JUNE 21ST, 2 WEEKS AFTER IT WAS ORIGINALLY SUPPOSED TO BE DELIVERED. I received no phone call. No explanation. No NOTHING.

I, yet again, call customer service only to be told, "Sorry, nothing we can do, and we don't have any notes in your account as to why this happened." They finally submit a deliver dispute and I'm told someone will call me in 48-72 hours. Long story short, I try calling later that week and every time the timeframe for someone to get back to me extends until it's 7-10 business days. As of about a week and a half later, I still had not gotten a single person reaching out to me or trying to help.

I finally call again another few days later and was told someone has been assigned to my case and should be reaching out. I get asked to be sent to her phone, I of course get her voicemail and leave a message. Suddenly, 10 minutes later I have an email from her that they're currently looking into the case but it could take UP TO 30 OR MORE DAYS to have any kind of compensation figured out. She asks for any receipts of items I had to buy while I was missing all of my things, which I did not save (my mistake for sure) but now need to try and look up in all of my online accounts.

I finally get my pod delivered on 6/21. I didn't book the pick-up date because I was not certain they wouldn't move this date again, so once I get the delivery timeframe, I log in to book the final pick-up of my pod. The soonest availability they have is 2 weeks later... past the 1 month retainer I'm given as part of this horrendous process. I book the date but call customer service AGAIN to ensure I will NOT be charged the extra month because I would have been within the month had they not pushed my delivery 2 weeks. I'm told I will not be charged.

Well.... As of this morning, I was charged another $250 on top of the already paid $2100, and they are still not picking up my pod until 7/6. I called and left a voicemail with the woman who is supposed to be handling my account this morning and have not heard anything. I am angry and tired and frustrated, and this has been the single worst experience working with a company that I have ever had. I will never do business with them again and highly recommend you all do the same. They lie on their website with the reviews and they take advantage of people across the country. Please consider using literally any other moving company.

Overall extremely disappointed in the delay and the failure to communicate with me regarding the delivery of my POD and the fact that the shipping date was not set even though I needed the POD delivered ASAP and since I am renting the POD for over a month I would have the opportunity to schedule a redelivery date to a final address if necessary (which it ultimately wasn't). The customer resolution specialist said that this "matter is closed, effective immediately. The conclusion is non-negotiable." Overall, extremely displeased and left with a sour taste in my mouth. DO NOT RECOMMEND.

I then confirm with the agent that the destination delivery date given to me multiple times previously is still accurate. The agent tells me that all of the previous agents were ‘mistaken’ and the transit will take 11 days longer than I’d been assured of numerous times previously. I’ve already gotten permits and movers for the original dates. I tell the agent this is unacceptable and I need to speak to a manager and he hangs up on me! The last two days have been truly the worst experience I’ve had with a company. Beware, it is a complete bait and switch. They clearly overpromise and, at least in my experience so far, very much so under deliver. At this point I have no idea when I’ll see my belongings or if I’ll have the permits and movers aligned, and PODS appears that they couldn’t care less.

My main issue was with the delivery to our new house. I read on their website to call ahead 7 days in advance of delivery date which I felt was fair and actually pretty quick. I was proactive and went online and tried to schedule for around the date I needed them (7/1), the system said online was unavailable and I had to call... Ok then... So I called a couple times ahead of the 7/1 date (at this point we're around 2 weeks or so from when I needed them) but was on hold for a very long time and had other obligations so I had to end the call because I figured I was still ahead of schedule so within a day of knowing our for sure take possession date for our new house, I called and set it up for a week from then (7/1). I was told soonest they can get them here was 3-4 weeks from the date I called.

Biggest reason we need them ASAP is that my wife and I are expecting and currently staying in a very small 1-bedroom extended stay hotel in town (and not a very nice one at that due to rent expenses). We have a 5-yo to so this will be our second so imagine 3 people in a one bedroom for another 3-4 weeks... We just found out we have to essentially pay another month's worth of rent here at a crazy amount of about $2,700.00/month, plus probably extra fee for PODS storage which for (2) 16' and an 8' is not cheap. Not to mention, we are overshooting my wife's due date! Lovely. I expressed my concerns to the customer service rep and she said to call back the next day and get logistics involved to see if they can push up the date any.

I called the next day and I was able to get another good service rep. I want to say that while my overall review reflects my PODS experience as a whole, their service department was impressive and every service person I talked to gets a 5-star review in my book. They all seemed really care about our family and I genuinely felt they were trying their hardest for us given our situation only to be limited by PODS logistics/delivery teams. Anyway, on with the saga...I called the person and she got it moved up to 2 weeks for us.

Better than 3-4 weeks, absolutely. Although still not the 7-days as I figured on originally and causing logistical nightmares for us (and un-needed emotional stress for my very pregnant wife) involving timelines with our new baby, hence my 2-star review (I gave 2 as opposed to one because of the awesome customer service reps I had the pleasure of speaking with). Still more $$$ for rent at the extended stay, too. TBD on if PODS is going to charge for extra storage past 7/1.

Honestly, I think PODS has taken on too much and chosen extra profits via more customers at the sacrifice of clear communication and 5-star logistics handling. At the end of the day, I would've gone another way and absolutely paid more to get it here when I needed it. It could be COVID, they could be short-staffed due to government unemployment hand-outs like everyone else it. I get it, it's hit everyone - it's weird times right now and will be for a while I'm sure... But I can't give a 5-star review with this experience. I even offered to grease some palms with a 4-figure payment to get it here sooner but that was a no go, too.

I will be honest again, if it pushed us a week and the baby wasn't a factor in this, I would absolutely give another star but short of our date being pushed out further or losing our stuff entirely, this is basically the worst thing I can think of happening with PODS. I mean, the biggest area for them to make their brownie points is on-time drop-off and pick-up.

I went back to try to find where I read the 7-day notice statement and it looks like it was changed to an open-ended call/schedule ASAP statement which is unacceptable in my opinion. A person has enough to deal with when moving different states, ASAP does not work as there are too many dates, decisions, finances, & locations in flux already and people call PODS for easy, not for more difficult and more question marks. For example, I knew my possession date a week before we take possession, we all have to roll with the punches here. Anyway, I'll keep this review updated (if it's possible as this is my first review) as the saga continues.

Then I got a text that they were coming and they didn't show up. The chat customer service rep denied a text ever got sent even though I'm looking at it right now. I had to chat to get a pickup scheduled many days after they were supposed to show up (even though that was much later than they said they would). And all of this charging me more fees for renting the pod because we were keeping it longer than expected when they wouldn't; show up when they said they would. Using a GPS tracker in the pod didn't help because they would say it was in one city or en route but I could see that just wasn't true. Oh, and they leaked oil or hydraulic fluid all over our new house's driveway. What's less than 0/5 stars?

6/7- Went online to schedule pick up on both containers on 6/14 to be stored at local facility, redelivered on 6/17 at our new address and final pick up of both empty containers at new address for 6/20. Containers needed to be off our old property by 6/14 as we were closing on that property at 8am on 6/15. Online website allowed me to schedule one container but was giving an error when trying to schedule the other. Called customer service. They were getting the same error as well. They had to write a manual report and send it to the local facility to get it picked up. Was informed that I would see the pick up reflected online in 24 hours and was ensured it was scheduled for 6/14. 6/9- Nothing showing online for dates. Wrote a bad Yelp review. Was given a email address to email my concerns to, in which I did

6/10- Received an email back from customer satisfaction asking for acct numbers and order number in which they were provided. She replied back stating that a senior resolution team was reviewing the account and would be in touch once they familiarized themselves with the account. 6/13- Sent another email to cust sat asking about an update on when someone would be in touch about our account- no reply back.

6/14- Both containers were scheduled to be moved on 6/14 as we were closing on that property at 8am on 6/15. ETA on both containers reflected 2pm-545 pm on 6/14 for pick up. They called around 545pm and stated they were about 5 minutes out. Then called and said a second truck was 15 minutes out. First container was loaded and taken off the property. They called back and stated that the 2nd container was not going to be picked up as scheduled, but would be picked up first thing on 6/15. I called customer service the evening of 6/14, they ensured me that it would be picked up as promised first thing in the morning as the property was no longer ours after 8am.

6/15- I called customer service in the afternoon to get an ETA on the pick up of the container left at our old address and spoke with customer satisfaction. Was informed that it was not picked up and was scheduled for pick up on 6/16. This was an extremely horrible situation all around. I was yelled at by the new owners of our old address as they were unable to get their moving truck into the driveway as the container was still there blocking access to unload their belongings. He assured me he made a report and both containers would be delivered on 6/17 and final pick up of both containers on 6/20.

6/16- Receive a call from the local facility from the manager stating they are confused of what was going on with our containers. Explained to him that one container was still at our old address and the other container was being stored at his facility. That both needed to be re-delivered on 6/17 at our new address and both containers final pick up on 6/20 at our new address. He said he would have the container picked up at our old address and dropped off on 6/16, to avoid any more confusion. He assured me that everything was in order for final pick up 6/20 of both containers. That container was dropped off later that afternoon. We were charged a rush fee for them delivering the container that was not picked up on time.

The PODS truck broke down and would not go into gear in front of our house and our neighbors house. The truck was blocking driveways for several hours. I had to meet my new neighbors by being screamed at over PODS yet again. They could not get out of their driveway and had to cancel an appointment they had. 6/20- Come home from work and see one container picked up and one still in our driveway- Both not picked up as promised

6/21- The container was still there in the morning . I remembered bed I had the local managers number from the previous week, called at left him a message asking when the container would be picked up. He returned my phone call and informed me he was off 6/20 and was not aware that both containers needed to be picked up and they did not schedule the other container for final pick up. I reminded him about our conversation on 6/16 and the assurance he gave me. I then informed him that it needed to be off my driveway by the time we get home from work at 530pm, if that means paying someone overtime to remove the container. He said he can pick it up tomorrow but highly doubted it would be today as he would not be allowing overtime to do this. So, yet again PODS missed a deadline- 2 days after we were ensured that both containers would be picked up.

Since choosing PODS for our moving and storage needs, it has caused unnecessary stress in our life on top of the stress of moving homes. We have spent countless hours while at work; calling and sending unnecessary emails due to the lack of miscommunication between corporate and the local facility and not to mention the many missed deadlines. We have been more than patient waiting for someone one to contact us regarding how the issues we had over the last month with PODS will be rectified. My suggestion is to find another company to use. We do not want other consumers to face the issues we have had over the past month. As of today we still have not heard from PODS on how they will be resolving this issue.

On June 14th I received an email explaining that my POD was never picked up on June 4th but rather on June 14th. There is no explanation as to why this happened, there are no apologies, and there is no compensation. This has been the worst nightmare of my life as I arrived at my new place on the 18th with none of my furniture, cooking appliances, or even a mattress to sleep on. The new estimated arrival is June 29th; this means that I have to spend 11 days without any of my stuff because PODS confused June 4th for June 14th.

I have spent at least 4 hours on the phone with PODS representatives who have only been able to document the case, offer 100$ for compensation, and promise me that some financial representative will reach out. It has been 6 days since my case has been deemed “high priority for compensation” however I am still to receive a call from them. Bear in mind that there have been 3 instances in which I have called and still no one has reached out to me with a solution to the matter.

Let’s not add all the extra purchases I had to incur for the last few days to not live in an empty apartment plus all the meals that I have to purchase as I have no cooking appliances with me whatsoever. In summary, an investment of 5k in PODS is equal to weeks of misery, stress, lack of accountability, and incurring in purchases you were not expecting. I highly suggest to whoever is considering using them to not trust this company at all. Making mistakes of such magnitude is completely unacceptable, and worse than that is having no accountability whatsoever for the customers whose lives are on the line for such mistakes.

I filed a claim with PODS but learned they 'Never' pay claims when damage is done to contents. The people I spoke with notifying them of the issue were helpful, but the person in the department that made the determination had me take lots of photos, fill out extended forms, hours of work, then sent me a contract before my claim would be determined that said I would never talk about the determination when PODS determined my claim. Horrible experience, said I should have purchased the insurance initially, but never offered it back then. Why have me go through all that when there is no chance of getting any compensation. Just tell us, "NO!"

The first drop of containers at our CO house was seamless and all appeared to be going well. After the containers were loaded and days before our move in on 5/28, we received a call indicating that the PODs could not be dropped off and picked up on 5/28 despite what the sales rep indicated. In fact, we would need to split the PODs (1 on 5/28 and the other on 6/2) and sign up for “City Service” at significantly more cost to us. Without a choice, we scheduled the PODS for those days.

On 5/28, the delivery was significantly delayed having our movers stand around for 3 hours at $200 an hour cost to us. Supposed to arrive at 12:30 and showed up at 3:30 due to “truck issues.” I would note that the driver was very nice and apologetic. On 6/2 delivery, we were also delayed and had to hire additional help to help us unload at $200 an hour (total cost of $1,000) given that our initial movers were fully booked for that day.

We were charged for moving PODs around to accommodate the “City Service” and two additional $700 fees for what I can only assume is also part of “City Service” (something we did not request and were not told upfront that it was necessary). Requested a credit back for all charges related to “City Service” and a credit of $600 related to the idle time that our movers had to wait around due to “truck issues”--did not ask for the additional cost of movers on subsequent day. After dispute was logged, PODs completely ghosted us and we proceeded to dispute several charges with credit card company (nothing has been credited back so far). Be careful about low cost teaser.

Now we are relegated to having to rent double the size of moving truck, hire people to unload the POD back into the house while we pack up the rest of the house, and pay twice as much for labor to move the POD contents into the larger truck. Their misinformation - for which they take no responsibility - doubled the cost of our move and the amount of effort required. For a family with two children and a bed-ridden wife, this has caused a great deal of added stress - while the whole point of getting a POD was to reduce the stress of this move. I would never recommend PODS to anyone, and am considering suing the company for False or Misleading Representations under the Competition Act.

I will now have to pay to reschedule my helpers and continue sleeping on an airbed with back problems as well as not having many items that I need. I understand that they are short-handed, but I scheduled this months ago and feel that I should have priority over someone who scheduled their delivery more recently. I am going to report them to the Better Business Bureau and will definitely not be leaving a good review. When I called after the first reschedule to see if there was any way that they could get it to me sooner, the agent wasn't very polite. When they said they would check on it and call me back, they never did. I am beyond frustrated with this company. Needless to say, I will never use them again or recommend them to anyone.

Pods also charges a monthly storage fee. Even with their operational failures to fulfill the service they sold, they don't even offer to waive that fee. Summary: they charge over $3000 for a service they cannot fulfill due to overbooking beyond their capacity, charge you for the excess time they keep your belongings, and leave us paying additional $$$$ rent for an empty new apartment plus daily hotel fees while we wait for our pod redelivery.

I talked to the sales guy who said there would be a 5 day transit time between my place in Arizona, to the new place in Oklahoma. It wasn't the cheapest option (~$3500), but it was the quickest, and that's why I chose PODS. They delivered the pod on time. I packed up my things, and called to schedule the pick up and redelivery to my new home in Oklahoma. That's when they told me it would take 19 days in transit, not 5 like I purchased.

1. The customer service representative I scheduled the redelivery with said they would call me back with more information about the redelivery delay after they talk to the Logistics team, AND THEN NEVER CALLED ME BACK.

2. The supervisor I discussed the prior incident with said they would get in touch with the Logistics team and give me a callback, AND THEN NEVER CALLED ME BACK.

3. I called back and talked to another customer service representative that was actually helpful, and advised me that NONE OF THE PEOPLE (including a supervisor) THAT I TALKED TO ACTUALLY SCHEDULED MY REDELIVERY. So we scheduled the redelivery, and I was transferred to a supervisor.

4. The supervisor explained to me that part of the delay was due to mandatory days off for long-distance driving union, for the memorial day holiday. The long-distance drivers were given May 27th, through June 1st as off days. My Pod was picked up May 20th, my expected delivery date to the house was May 25th. If it was delayed by a day and transit was 6 days, that would still have my pod at the storage facility in Oklahoma before the "Long Distance Drivers Union" was off for their gigantic holiday, if that's even really a thing.

After shining a light on that bull-stuffing, they offered to create an incident report, so that the incident resolution team could work with me on my experience. She also stated that it was too late to call the storage facility, and that it was closed. Then asked me to call back and talk to a specific supervisor the next morning, who she emailed details of my experience.

5. I called back the next morning. After describing my situation, the agent transferred me back into the call queue, because they didn't want to deal with me. Another customer service representative answered, reverified my account, I redescribed my situation, they tried to call the storage center. No change to delivery, then I requested to speak with the specific supervisor I was told to contact anyway.

6. That supervisor didn't take my call, so a different supervisor took the call and called the storage center. The storage center wouldn't schedule a delivery any sooner and said that I should be first pick, if someone canceled their delivery. This supervisor offered to not charge me for June's rent of the pod as a way to smooth things over. It was the best he could do, and I graciously declined, because if the service had been performed, I wouldn't even need the month of June. This supervisor made another incident report.

7. Only 1 of the incident reports have been followed up on by their incident resolution team, and at that, it was only a "I've been assigned your ticket, I'll be in touch soon." email, and that was 7 days ago.

Luckily, I got the pod delivered 5 days earlier than the estimated 19 days, because they did have a cancelation, and the storage center called me to schedule it. I've spent ~6-7 hours on the phone with this company's customer service team. I spent about a week in my new house without any of my furniture or appliances or most of my clothes, and you know, everything I would normally have that was packed into the sardine can, and yet no real reimbursement offer has been made at this time.

It's 110F in the sun and I'm certain it would destroy everything inside. Sooo, I called customer service and they tried to pin it on me. They hire some sort of nightclub sounding bouncers that just go Ohhhh reaaaallly? Hmmmm.. Lol. I said don't try to bully me around this scam and he hung up. I used the chat and got them to refund. Apparently it will be picked up within 24h now. Hilarious business model. What exactly is the point here? Yes, I will rent a UHaul and do it myself now.. Yes, you should too if you want to do it 'quick'.. Hipsters in stock photo scenes should use these. But people living in reality should not, unless you can give or take a few weeks.

I have not be able to view my account online since January 2022. I have spoken to numerous customer service agents, tier two customer service agents, the billing department, and the assistant at the originating city. For the last two months the originating city pods management where my pods are stored has promised I would contacted by upper level management to correct the overcharges for storage for POD 4 and to address the charges for PODs 5 and 6. I am now ready go send PODs 5 snd 6 to my new destination city but still cannot my account online. Please please POD simply honor our original contract and have a senior level manager contact me directly ASAP to let me know you are doing that. If you had responded to me via phone earlier and not ignored my requests the past several months I would not have had to resort to this negative social media posting.

The final POD was to be picked up 31 May and again 1-3 timeframe. I received an email stating to make room for the DROP OFF. Again, I call the customer service and verified they were picking up and not dropping off. As you can see this is a cluster from the start. I was told by I would get a credit of $100 back but have yet to see or hear anything from PODs. I thought this would be cheaper but cost me more in the long run. I would rate them a 0.

Original Review: May 31, 2022

I used PODS to help my parents move from DE to FL 2 years ago. That experience was great. I chose to use PODS for myself moving from FL to CA based on that experience. The drop off and pick up at our apartment in FL went smoothly. I made the original reservation 3 months prior and changed the initial delivery date to our apartment. All good. I felt that the communication was great. As soon as they picked it up, I received no further updates. On one call after pickup the rep told me it was departing FL on the 17th with a delivery date no later than June 1st. I received no updates after that. I called today May 31st to change my delivery to June 3rd. The rep today told me today that the POD is still in transit with a delivery date no later than June 8th (what is that worth if they told me no later than June 1st already?).

IMO it would be professional business practice to give a customer an update to this date change. We have received no notification of this 7 day later dated change. When I used PODS 2 years ago I could understand the explanations of the customer service reps. The reps I have spoken to recently are very robotic and I was informed today that I would be unable to speak with a supervisor or manager because they are currently busy doing paperwork in the office. This is really nerve wracking when everything you own is in a box on the freeway somewhere between FL & CA and you have no confidence from customer service when and if it will arrive. I will give an update to this review upon delivery.

I asked the young lady I was conversing with to speak to her supervisor but whoever her supervisor is would not speak with me, poor example of leadership. I was also told that “We will not withdraw money from your account until we drop off the first container, then when we pick up and drop off the second container.” Well guess what, they have already taken out over half of the total cost! $698 on Sunday, before delivery of the first container and $1990 on Wednesday, seems excessive for one container that I can’t get picked up. I’m sure PODS has positive attributes. I am only relating my experiences with PODS up to this point, hopefully the other container gets dropped off and the full one gets picked up Friday. Wish me luck!

Emails sent to me by representative addresses won't let you correspond with them. Finally, got rep who seems to be working on it. She says warehouse manager still won't deliver. I don't know if they are franchises and get to decide. She won't give me manager #. Supposedly no shop phone. It's been 3 weeks past move in date. Don't have mattress. Told wife to retain lawyer. Spoke with realtors who help to sell our house and buy new. To tell all clientele. Going to go to Facebook after this is resolved. Hopefully save people from going thru same horror!

The agent on the phone guaranteed our POD would be delivered by 10am Wednesday, in time for our movers to help us loading it, she said we had her word and provided us with her direct line in case there were any issues. Needless to say, on the rescheduled delivery day, we never got an update, ETA, or any other information regarding our POD or any indication that it was on its way. Customer service agents claimed they were unable to contact any of their drivers. We were unable to reach anyone at PODS or receive a callback, including the agent who provided us with her direct line. At this point, the movers had moved ALL of our apartment furniture onto the front lawn so they could load it into the POD upon its arrival - but still no POD in sight.

When we were finally able to make a contingency plan with U-Haul around 11:30am (1.5hrs past the scheduled delivery), we received a call from PODS that our truck allegedly broke down (again?!) and they couldn't tell us when or if it would be delivered. The cherry on top of this whole situation was the rude customer service agent who tried to charge us for a same-day cancellation and who told us "it's not a good idea to book movers on the same day the POD is supposed to show up". No Kidding! That's why we booked it for Monday. DO NOT USE THIS COMPANY. This was the worst experience I ever had with moving in my entire life.

Original Review: May 18, 2022

I am very upset with the poor service and communication with PODS. I put in my service order on 04.10.22 and had everything scheduled for delivery for my final destination of 05.20.22. It is now 05.18.22 and I received an email stating that the shipping center does not deliver on Fridays so my delivery is rescheduled for 05.26.22!!! Literally 2 days before I am supposed to receive my belongings and this should have been know the day I scheduled on 04.10.22.

I called PODS and received no help at all! "Sorry there is nothing we can do"! This is so wrong on so many levels. I paid for a service and I could have chosen a variety of other companies but I chose PODS and wasted my time and money. This is unacceptable and poorly administered on PODS' end and I get no help in return. I want to be refunded a portion of the service as I paid for a date I am not getting. My dad had to cancel his flight as he was flying in 05.19.22 to help me unpack and get moved. This has been the worst decision and experience and I can say, unless I am compensated, I will never be using this service as it cannot be trusted and has no integrity. Lack of customer appreciation and ownership. I should not have to "deal" with something that I paid good money for!

I did some research and called the local storage facility (which is apparently “not allowed” per PODs reps). The local storage facility ironed it out and got it delivered that day (about a week late). BUT WAIT, PODs also double charged us for both PODs, costing us an additional ~$9000. We’ve called to get a refund but still haven’t been refunded. Finally, earlier in the process PODs mentioned they’d try to get a refund for the POD delivery they botched, but they haven’t done that either. My family and I highly recommend using a different company.

I file a BBB and attorney General complaint they won't respond. They are a grade F- after paying over 6,000 they just kept steeling payments. I closed all my accounts and I no longer have any debit cards because of these thieves. I used PACKRAT and self storage in the past and should have again if I knew they would rip me off in the end trying to save money they actually cost way more. 30 minute holds for rude worthless customers service. I only use prepaid visa now and honestly don't even feel safe leaving money in a bank anymore since it's so easy for these thieves to do unauthorized charges. VERY BAD COMPANY that hates their customers. I requested all the recorded call as I plan to file a civil suit against these clowns

The cust. service number is lip service only. I have been told multiple times they would "escalate " this issue and I would get a call back within 24-48 hours. HA! 3 weeks later and NO communications. My loss is over 5k and they have done nothing to help, & of course they charged my credit card in full and refuse to even refund the rental. My formal living room and dining room furniture was all ruined because their unit leaked and leaked very badly! Their driver who picked up the pod even verified the water was in it the day of pick up. I am so angry at their lack of help, service or offer of any type of compensation for my furniture loss due to their equipment failure. DO NOT rent from them! They refuse to make it right, or even call back when they promise. Complete failure as a company!

My dispute was placed in January. I continue to be promised a call back by the end of the day. Many apologizes have been made by employees in tier 2 who are not allowed to talk directly to Customer Advocacy Specialist or supervisor by phone. They can only send an email or message by computer and wait for a respond telling them to fill out an incident report. I am frustrated, emotionally and mentally. I want a resolution with the return of my money being placed back into my banking account. I am a sick senior citizen with life threatening health issues, and I don’t deserve to be ignored nor my health conditions taken for granted.

On 5/1, I could see my container still unmoved, but PODS did not alert me to any issues. I did not receive a 3-hour delivery window the day before redelivery as promised by PODS. On 5/2, I could see the container still unmoved. I called PODS at approximately 7:00am MDT and was told the container would arrive by noon (physically impossible). By noon, the container was still in Salina without any correspondence from PODS. I called support again and was told that they still believed the container would deliver by afternoon. I made them aware that GPS showed me the container unmoved 400 miles away and asked for an explanation.

The support agent called the storage manager (Jeff Veith) and was given the same explanation. The manager refused to inquire about the container or its lack of movement. When pressing the agent to ask for detail, the storage manager hung up and stopped answering. After some pushback, the agent finally escalated the issue. Several hours later, a representative from logistics called to tell me the truck carrying my container had broken down on 4/30 and that I wouldn’t receive my container until 5/6. This confirmed their earlier lie about the container delivering on-time. At this point, I still have no container and have not been compensated for the expenses accrued while we wait for our belongings. Furthermore, the container is still unmoved and unlikely to arrive by 5/6 - meaning I’ll have to repeat this process.

Movers arrived on 7/8/21 and advised me that one 16 foot POD would NOT hold all of our furniture and boxes. I contacted the PODS customer service line to order a second POD to be available at the Chino Hills facility. I was told by the representative that there were no PODS available there or at any other facility until August 2021. I advised the rep that I originally ordered only one POD based on the advice and representations of other POD agents and that I was moving out of state the following day and needed a POD immediately. I was told again that there was no POD available until the following month. The movers agreed to pack my stuff and fill the one POD and store the rest of my belongings until a second POD was available.

As the movers were loading the truck they asked how late the facility was open. I advised them that based on the Chino Hills CA facility website, until 7:00 pm. The mover was surprised so I went back on the website and showed him that it said 7:00 pm. As we were driving to the Chino Hills facility to load up the POD, I called PODS customer service (because no number was provided to contact the facility directly) to confirm that it was open until 7:00 PM. I was told that the facility closed at 3:00 and was currently closed! I could not believe it!

I was required to make arrangements with the moving company to take my belongings to their Los Angeles facility and store them until they could take my stuff to the Chino Hills facility and load the POD. I not only had to pay for the movers time to drive to LA, unload the truck, reload the truck two days later, drive to the PODs facility and load the POD but also pay $1000 to store my belongings in two storage units for 2 days! This additional expense all because PODS had incorrect information on its website.

To try and save some money, I contacted PODS customer service again to locate a PODS facility closer to the moving company. I arranged to have my stuff taken to Compton instead of Chino Hills. Much to my surprise, I was told they had two 16 foot PODS available immediately (this after I was told by a rep that there were none available until August.) I reserved the 2 PODS but when I tried to schedule a new transport date to Portland, I was told I couldn’t until the PODs were loaded. I advised the PODS rep that I had scheduled a transport date when I first ordered the POD but she repeated that I couldn’t do it until the PODS were loaded. Once I confirmed they were loaded I could call again to schedule a transport date.

I should also mention that when I ordered the second POD, the cost was much higher. I was told that fuel prices had increased. However, had the two representatives I initially spoke to given me the proper recommendation, I could have reserved two PODS at the lower cost. The PODS were loaded around 7/12/21. I thereafter contacted PODS customer service to schedule a transport date. I was told by the PODS rep that I could/should have scheduled the transport date when I ordered the PODS. I advised the rep that I tried to but was told that I couldn’t until I had confirmed they were loaded. This was incorrect

I filed a grievance for the incorrect information concerning the number of PODS needed and for the misinformation concerning hours of operation on the Chino Hills facility website. I was advised that the grievance was denied, in part, because there was nothing on the Compton website that said the facility was open until 7:00. I responded to the denial explaining that the facts on which my grievance was denied were incorrect. Most significantly was the fact that the incorrect information was not contained on the Compton website but the Chino Hills website. I provided screenshots of the website to verify the misinformation. I never received a response. I followed up and my grievance was purportedly “reconsidered “. It was again denied for the same reason. All efforts to get a further response from PODS went unanswered.

I now have to rent a UHaul, drive 1 hour and half away (not where I initially requested but that where they stored pod), unload pod into UHaul, drive it to new residence and unload, take UHaul back. When you contract with Pods the redelivery is included in price you pay, if you don't or can't redeliver then you should issue a credit to consumer for not having to anything. I requested a credit to offset having to rent a UHaul and travel and was told they can't and won't do that. Do yourselves a favor, if you do not know the exact location you are moving to, don't use Pods. They do not service all areas in the same state so beware. They also do not try to assist in these matters. I have yet to hear from someone that even cares!

The delivery date had arrived, and the delivery driver was a little inexperienced and could not follow the simple instructions that I had given. Not only did she drop the container backwards from my request, but she drove the truck through my yard and left large tire ruts in the grass. Had she followed the delivery instructions, she never would have touched the yard.

Now, moving to the bigger problem I am facing. I can't get PODS to come and pick up the container that has been empty for over a week. I have now called them 6 times where nobody is able to get the pickup scheduled or provide me with any type of a confirmation date. Today I spoke with an agent who put in another request for the pickup and stated that there was no guarantee at this time. He assisted me much further than the previous five agents that I spoke with, especially the two that hung up on me. So, I am now in holding pattern to see if the container will be picked up or if I have to find a way to get it moved because I have construction equipment this upcoming week in which the container will be very much in the way.

During my conversations with the agents, I have asked numerous times to speak with a manager and was told that the managers do not take phone calls. I was also told that my account was in triage (whatever that means). I then asked for the telephone number for the Goodlettsville location to try and schedule the pickup with them because the agents have not been able to get a response. Yet another roadblock I have stumbled upon. My next course of action is to stop into the Goodlettsville facility and speak with them face to face. I am not sure of what to do going forward but am planning on putting a stop payment on my credit card and disputing the charges, having the container removed by calling the sheriff's department, and contacting the Better Business Bureau. If anyone has any further advice, please let me know!

I have been unwilling to do so until they resolve other matters related to my situation so now they have my belongings, they’re still trying to charge me for storage and I’m being told for almost 2 weeks now that they’re reviewing my case. This has been an absolute terrible situation for me and my family and they’re not motivated to correct it seemingly. If you are looking to move, please save yourself a great deal of frustration and find someone else.

I explained to the agent that my bank account had been compromised and the payment could not be issued to the card that I paid with. She assured me that the refund could be placed on my new card and that it would take at least 3 -5 business days to receive my refund. I asked several times if she was sure and each time she reassured that the refund would be placed on my new card. That phone call took place on 3/31/2022 and on today 4/6/2022 almost a week later and now I am being told that I have to wait for a check to be issued.

My scheduled move is on 4/8/2022 and my mail has already been forwarded to my new address, 1700 miles away. When asked if my check could be over-nighted due to the negligence of Pods representatives, I was told that they are doing all that they can do. In the meantime, I'm stuck in a state and soon-to-be homeless with a small child. Beware of the run-around, long wait times and incompetent agents and breach of contract when scheduling your move with PODS Moving and Storage!

He called me on a Saturday morning at 7:30 am after I having two months of no sleep because he was not smart enough to follow his GPS. PS the pickup location was in a very public area. What annoyed me was his rudeness because as I don’t normally pick up calls that early he called 5-6 times until I picked up then he YELLED INTO THE PHONE IN HIS HILLBILLY VOICE “I CAN'T FIND MY POD”? I cursed him off and hung up on him and immediately looked out the window and he was outside! **

Anyway besides the rude hillbilly what happened after is why I would never use another POD again. I am renting and lived in the apt without furniture for 7 weeks with no bugs. I NEVER had an issue with Roaches in my life in all my places I lived but once I got my stuff off of the POD into my apartment I was infested. I haven’t slept much since as I was woken every couple of hours by something? and I realized what it was… I had the mgmt company spray but the guy that comes has no purpose to rid the apt of bugs cause now he has a weekly guaranteed spray job. I have put boric acid down and I hear the guy upstairs vacuuming every day now so the problem has traveled to him.

I know this isn’t going away and I want to move again but I don’t want to take them with me. I am thinking about paying a professional to come in and do a deep spray so I can move. Currently, I don’t use the living room as that is where I have sighted them. I am concerned that my beautiful leather couch is for the garbage now as I am sure that is where they have infested. And yes I know they travel and they have most likely done it at night when I sleep. I have moved many times in my life and rented many moving trucks but they have never resulted in this!! Grossly disgusted and I will NEVER RENT ANOTHER POD AGAIN IN MY LIFE!!!

Original Review: We hired PODS to move our belongings from CA to TX. We've been charged approximately three thousand dollars more than our initial quote. We originally had them scheduled to be delivered in TX on 3/18/22. Our delivery date was rescheduled by PODS for 3/25/22. We were charged $547 for an additional month on 3/19. (How convenient). The day before our first two PODS were to be delivered, 3/24/22, we found out we needed to pay an additional $506 delivery fee that we knew nothing about or the PODS would not be delivered. We will have paid approximately $3000 more than the initial quote. Our billing is in dispute, however we have had to pay all invoices that they charge or they won't deliver our belongings in their PODS.

I called a few weeks later to check on status of the refund and they were going in circles. I was referred to customer relation specialist (his name is Kismet **); he ignored my phone calls and email – until billing dept. Intervened. This person failed to properly read through all notes in the system or the email I sent to him he did not comprehend my request. Which were the (1) credit I was told I will be receiving and on top of that that (2) additional charge of $303.07 for a 2nd month of storage. He proposed we provide receipts of the expenses we had when the POD was delayed, and he “may consider” compensation. He said nothing about the refund or the erroneous charge.

We emailed him last month. He is silent again. This company had greatly disappointed me, they only care about money and once they have collected this, they will ignore you. We just want our money back like we were promised and the removal of the unknown additional charge. We are planning on filing legal action – this is in the works.

Original Review: March 3, 2022

Our POD was set to be delivered between 10:30am-1:30pm. 1:30 rolled around and there was no sign of it, so I chatted customer service. The woman I chatted with said she put in a request to the driver to contact me and I would hear from them shortly and if I didn't, to contact them back. 30 minutes later, no word from the driver, so I contacted her back and simply stated that I had not heard from the driver yet. She said "Please be patient. The POD will arrive." and disconnected the chat.

An hour or so later, my partner and I called in to speak directly with someone. He put us on hold, called the shipping center, and then said the POD would arrive in 45 minutes. We asked if he knew why there was a delay and he said no, and we asked if there was any way we could have the driver's number and he said no. We did not press either of us those — and just asked him what we should do if the POD did not show up, and he repeated that he spoke to them and that it would arrive in 45 minutes, and then he said that the center had already reached out to us (which they had not).

Despite starting to understandably feel irritable, we were calm, we were not accusatory or disrespectful, we merely said to him that no, they had not reached out to us and then started to explain that the other woman we had chatted with said we would get a call but we had not, so we would call again in 45 minutes if the POD did not arrive, and he did not say another word — just hung up on us mid-sentence.

This place is ridiculous. It is NOT too much to ask as a customer (especially a customer who's had to spend thousands of dollars on this service) that if there is a delay, we're simply made aware of it, and not hung up on just for asking for more information. We were not chewing them out at all, even though they HOURS late and super flaky — we were just asking for updates, info, confirmation, and had to experience two people being rude and disconnecting from us without reason. I thought I liked this service up until today...Definitely wouldn't recommend it ever again.

The storage did seem high and I asked if that was something that fluctuated ever and I was told possibly, call back some time and ask. Ok. I was also told that the transport rate fluctuated a lot and that winter was the best season to do a long distance move because the transport price could drop up to $1,000. Ok, great. So, I filed away this information for later. August of 2020 is when I first had my POD picked up and moved into storage.

I ended up keeping my things in storage for longer than I'd originally thought - the pandemic really threw my life into a tailspin and it wasn't until November of 2021 that I knew where I was moving to. I called PODS in early December 2021 to get a transport quote. After a lot of confusion with the sales people I was speaking with, it turned out that my order was initially set up as a local move. Weird, ok. I told them I didn't know why that was the case because it was never going to be a local move but was assured it didn't really make a difference, they just needed to update my order to long distance. Then, I get my transport quote and it was just as high as the price I was quoted in the summer when I was told that it would drop in the winter, which was frustrating. So, they transfer me to a tier 2 customer service agent who gives me an incident report number and says someone will contact me after they review my case.

About a week after this 'incident report' was filed, I got a past due notice on my account which was also weird because I have been doing automatic payment since the first payment a year and a half ago. So, I look into my account and see the transactions and realize it's really confusing in there. The numbers shifted a few times and I was charged a few random monthly charges that I wasn't clear on. So, I call again to speak with someone just to clarify - also, I see that now that my order is set up as long distance, the storage monthly rate dropped by about $80. Again, weird, since I was assured that there would be no difference with the local vs. long distance order.

After being left on hold and transferred to a handful of people who could not explain my account to me, I was given another incident report number and transferred around. Finally I was on the phone with someone in accounts (maybe?) who had no interest in speaking with me and when I literally begged her not to transfer me again, looked into my account and tried to explain why the number shifted so many times, something to do with taxes. Ok, not clear at all, but she tried and she was nice. Still no answers on why the storage rate dropped when the order moved to long distance. I was also told that someone would call me regarding the original incident report.

Because this last round of trying to get any answers from PODS was so painful, I wasn't in a hurry to call back. Cut to February 2022, still no call from customer service about the incident report that was filed on my behalf, and at this point, I have an address to deliver the POD to. So I call again, hoping to speak with someone who can explain my account to me (I did the math and it seems I've been overcharged by over $1,000) and I also need to schedule my transport. I'm sent to the voicemail of "my advocate" who gave me that original incident report number. He doesn't pick up, obviously, so I leave a message. Still nothing and so I call back for his email, send a quick note asking for clarity and wait.

A couple days later, I get an email from him without even acknowledging the charges in question. Just a quick email about the transport price. I emailed back immediately about the overcharges and he writes back asking how I got that number... ok, so I write back immediately (all of this would have been SO much easier if he had just picked up the phone to call me??) and I break it all down for him and ask for an explanation. That was a week ago, still no response. I've left a couple messages, still nothing. I'm not trying to make some huge deal over this, but I need an answer to this issue before I can book my transport. At this point, I'm questioning how to move everything to another company because trying to talk to anyone at this company makes me want to pull my hair out! What is happening over there?? If I could go back in time, I would NEVER have used PODS.

We called on 2.20.22 to verify what time we could access the container the following morning only to learn that it had NOT SHIPPED from Chicago. We called 4-5 times on that day and each time were hung up on (and have been hung up on each time since) and reps refused to connect us with a manager even though it was made clear this was an emergency due to the critical items in our container. No one provided answers or support, each said something different, each put us on hold then dropped the call. Every. Single. Time. I asked for a manager, for expedited delivery and for compensation. They said an 'escalation' person would call us but that never happened.

We called back on 2.21.22 and again were refused when asked to verify our ship date and to speak to a manager. On 2.23.22 we called again and this time they claimed the escalation contact reached out to us by phone and email however WE HAD NO EMAIL OR MISSED CALLS. The rep claimed to be looking at the email but said they couldn't forward. I demanded to speak to a manager and they said they'd call within 72 hours and I said that wasn't acceptable I needed answers now. I was placed on hold and to no surprise was hung up on. Also I was charged $550 dollars on 2.23.22 and they could NOT explain that either.

PODS basically stole my belongings, it has been 23 days and counting and I have been living out of what I packed in a backpack for work and personal events, sleeping on a floor and have had to delay visitors. PODS does not care and they PURPOSELY set policies to prevent being accountability. At no point has anyone above a service rep called and our calls are consistently hung on which guaranteed is an internal policy. Now they are taking money from me illegally with no explanation.

All of our belongings, including medicines we'll need beyond our car trip across country, are unavailable. You can't even escalate to a supervisor, they are too busy dealing with other screwups (that isn't a good sign). On top of that, they double-charged my account over $14K without even a notice. These people are criminally incompetent, and need to be investigated by a federal agency. Seeing all the similar complaints from other customers, it sounds like there are grounds for a class action suit.

I waited 31 minutes before I reached "Bri" who informed me that I would receive the ETA between 6pm and 9pm. I thanked her for the information but was confused since everything PODS sent me said it would be after 6pm. 9pm came and went and I still did not have an ETA for my POD delivery. I called customer service again and waited a brief 21 minutes and to my surprise "Bri" picked up the phone. I told her I did not receive an ETA and she said she would check and put me on a brief hold which she never came back from. I waited 47 minutes until I finally hung up.

I then called to cancel my order and to my surprise I was told my order was cancelled at 9:46pm. I asked who canceled the order and the rep told me there were not any notes on the account and was unsure of how it was cancelled. A side note if you call to add a POD onto your order you will receive service in under 30 seconds but if you need help with your existing order best of luck to you. I would not recommend PODS to anyone as there was no communication and I was lied to by customer service and wasted hours of my time. I am now scrambling to find another option since I have a new job to start in a few short weeks. STAY AWAY FROM PODS!!!

The folks we worked with were clear about the pick up fee, however did not mention that there was a $300 processing fee and that they don't pro-rate. It just felt sneaky and a bit sketchy, so unfortunately while the concept and ease of PODS is fantastic, the lack of honesty is off-putting. We did receive a small credit for the processing fee, which was nice of the representative to do. In the future if needed, we will go with a different container service no question. We will make sure to ask upfront about pro-rating and processing fees so there is no surprise. Best of luck to you if you do go with PODS - just make sure to ask all the questions!

My POD ended up leaving before I could finish loading. I have NOT had access to my account to track and see any details about my order due to some sort of technical issues that they have STILL NOT RESOLVED 2 weeks later. Now I am having to call daily and wait on hold 30 + minutes for updates only to be told different information EVERY TIME. Nobody knows the exact location of my POD or when it will be delivered. I am so frustrated and anxious as all of my items could potentially be lost. I would absolutely NEVER use this company again nor would I recommend anyone else do so. I would give 0 stars if I could.

On 2/4 I went to the airport where I prepared to take the redeye flight back to my house and it was in the airport I saw the notice that PODs cancelled the 2/5 delivery. They said a new reschedule email would follow. The website was down (if you actually try to log in and it is still down as of 2/7 when I am writing this), and PODs had disconnected their phone for the night so there was no way of contacting anyone. There was no point in making the 5 hour flight and I left the airport. In doing so, I lost the value of the flight (it was a cancellation hours before takeoff inside the 24 hour window so there was no credit I could recover). I also lost the 3 day prepaid parking of $96 and Hertz charges 70% of the car rental if you cancel (if you no-show they charge you 100%). So essentially I was out hundreds of dollars and my house listing had to be delayed.

The next day, Saturday 2/5, I contacted PODs and requested a 10% discount. Each of the two PODs was a little over $4000. A 10% discount being $400 would have covered all the cost lost (At least I was able to turn my return trip into a credit because it was outside the 24 hour window but still lost $200 for the flight out, and $200 for Hertz + parking). I offered to submit the receipts to prove the situation and I thought it was a reasonable ask for the effort of salvaging the deal.

PODs absolutely refused citing weather. They would not come to any agreement at all and only offered a cancellation for full refund. I asked them if they were sure they wanted to go this route as it was a small ask for all the trouble I was going through especially being in line to give them over $8000 in roughly a month time but they were steadfast.

I accepted the cancellation and was told the refund would be applied to my account in 3-5 business days. (I should have recognized a red flag but I did not when I received no email confirmation). I subsequently made arrangements with Packrats, at least they were answering their phones. Same cost for a container. I thought this was the end of my dealing with PODs but then I just received an email confirmation stating the POD would be delivered on my driveway between 8am and 11am 2/8! The POD rep flat out lied! they never cancelled the order as they stated, PODs arranged a new date automatically without consulting me, no one called "24 hours" ahead of time to alert me that they did this and the website still throws error 500 when you try to log into it so I could not confirm the cancellation (or view that they put in a rescheduled delivery) even to this moment.

The only option left to me was to file a charge back on my credit card! Failure to provide the service as agreed. Watch out! This company is a total scam! They flat out LIE. Their customer service is horrid. Their website is totally down if you actually try to log into the account once you make an order, and you are ** if your arrangements with them are impacted by weather. They will do absolutely nothing to help you in any way despite what it may cost you. They put you in a position where you have to make extra effort with the credit card company to resolve the fraud they spew.

I was finally able to get through to a live person on February 5th to reschedule the delivery. The agent told me it would be delivered February 7th & I should receive an email the evening of February 6th giving me the 3-hour window within which my POD should be delivered on February 7th. Just woke up in the middle of the night & checked my email. NO EMAIL FROM PODS. I called the customer service number and they're closed. However, I was able to use the automated phone system to check the estimated delivery date & time. When I put in my Customer ID #, once again, it said my POD was scheduled for delivery on February 4th which was 3 days ago. I called the automated system again and put in my phone number. This time it said I did not have a POD scheduled for delivery or pickup. Now I have to wait until 8:00 a.m. EST to call back when Customer Service is open and I can talk to a representative.

At this point, I'm wondering if I should even bother since I can't seem to get my POD delivered regardless of what I do. I have a deadline by which I need to vacate my house but I can't get a POD delivered in order to load my belongings. I also hired someone to help me organize & pack but we are at a standstill because I can't get the POD delivered. I am totally exasperated! If I can't get this delivery issue resolved TODAY, I will probably cancel my order and go with another moving company. To date, this is THE WORST EXPERIENCE I'VE EVER HAD WITH A MOVING COMPANY!

We arrived in Nashville on the Sunday, the 16th before our POD was scheduled to arrive on Tuesday the 18th. We stayed at an Airbnb and scheduled movers for Wednesday the 19th to give the POD all day Tuesday to arrive. On Monday we looked at our online dashboard to find that the POD delivery date had not updated, and when we called customer service we were told they did not know where it was or when it would arrive, but they knew it wouldn’t be there on Tuesday.

Several calls later to literally the worst customer service people ever, on Tuesday we were told it would arrive Friday so we booked another Airbnb and rescheduled our moving crew to Saturday. On Thursday our PODS dashboard was updated to Friday afternoon and we went to the apartment to wait. It did not show up on Friday and once again PODS customer service did not know where it was or when it would arrive. We spent the night on an air mattress in our empty apartment, and canceled the moving crew again.

On Saturday my husband went to the Nashville PODS hub in person and spoke with the manager, Kenny. Kenny was very helpful but was not able to tell when the POD would arrive and once again calls to customer service had no result. The POD finally came into the hub on Saturday January 22nd in the afternoon and Kenny delivered it himself. Our moving crew could not come out on Saturday since we had canceled, and they had another job.

Our original quote showed that PODs would pick up the container on Monday, so my husband called them to move our pick up date to give us time to reschedule the moving crew to Monday. Once again, PODS customer service proved to be nonexistent. They refused to move our date by even 24 hours, and said they would be by to pick up our POD at 6:30 am on Monday, even though they dropped the POD off 5 days late and on a Saturday when we could not get a moving crew on Sunday.

In fact, while my husband was trying to reason with the customer service person, we were told that we were driving down his call metrics (the amount of time he spends with one customer, which affects his bonus) by arguing something they would not change. He also told us that if he were another customer service rep he would have hung up on us by now.

Sunday morning my husband and I woke up and began moving things ourselves. We are on the second floor of the apartment complex and had to take furniture upstairs, which we could not do alone. After much effort and pain, we got a crew out to help us get the heavy items upstairs in the afternoon. The stress and money we expended on an already stressful and pricey move was exacerbated tenfold by the ineptitude and carelessness of the PODS company.

So, we pack two 16 foot PODS and move across the country. Last week I tried to set up the drop to our new home on their website and kept getting an error. That’s weird, so I called in. I was told that our area was not in service, and they’d need to reach out to the local location where our PODS are being stored. Someone was going to reach back out to me in 48-72 hours. After 3 days I didn’t hear anything, so I dropped an email to PODS customer service. This time I received a response that my request had been denied. Their solution? Drag yourself down to the storage center, unload your PODS, and transport it up at my expense.

I explained to the agent that our new home is literally 1.4 miles from the city line – a 3-minute drive. Later I also confirmed that I can have them deliver to the original zip code to addresses 10 miles / 20 minutes FURTHER than just driving to my new home. I called back to an agent who is extremely helpful and helped me file a normal complaint. I told her everything as I stated above and provided her all the reference addresses I found, and even offered to send over screen shots to aid in overturning the decision. Again, told to wait another 48-72 hours but this time given a case number. 78 hours later, call them and as you guessed it, no updates to my case. Agent assured me that someone would call me before the end of day (today) and alias, no call.

After $9500, a trip across the USA, and one manager’s unwillingness to spend 6 additional roundtrip minutes of the driver’s time (which is STILL 20 minutes less than it could be) to drive across the city line has turned my ability to get my personal belongings upside down. Not to mention what was turning out to be a positive experience with PODS to be a completely negative one, exacerbated by the inability to follow up on a customer’s concern. So here my family lies. A mere few days away from moving into our new home and no way to get our personal belongs. One can only hope that the manager at our local PODS grows a heart and does the right thing. There’s still the opportunity to literally go the extra (1.5) mile for your customer.

Original Review: Jan. 14, 2022

My partner and I scheduled a pod for our move across the country in November 2021. The initial Saturday pod drop off was a no-show. We spent multiple hours on the phone getting through to customer service who first told us the driver would: arrive in 45 minutes, then arrive in 2 hours, and then that the driver would not arrive. When we were finally told the driver wouldn’t come at all (no explanation), we were told to reschedule. However nothing could be scheduled until the following Monday, and as a result it would take almost an additional week for our belongings to arrive on the other side of the country.

This incurred many additional costs including penalties from canceling our movers last minute, needing to take multiple additional days off work to deal with the issue, and needing to figure out where to stay for an additional week on the other side of our move before our belongings arrived (not easy with both a dog and cat in tow).

I submitted a customer service ticket in mid-November and was assigned a “Customer Advocacy Specialist” a few days later requesting more information. When I sent the info I received an auto-generated message that they were looking into it. That was Nov 22. Since then I have followed up politely four separate times. Like everywhere, I’m sure their teams are overwhelmed/understaffed, etc. But to hear nothing for 2 months now feels like an attitude of “never respond and eventually the customer will give up.” Based on this experience I really couldn’t recommend them.

We request a rush since we’re in a new home in a new state without any belongings, and the soonest they can have the POD to us is 10 additional days. In asking for any kind of reimbursement due to the expenses we’ve now had to incur waiting on our furniture and belongings (I can only sleep on an air mattress for so long!), they set up a case for their finance department. That was over three weeks ago, and they have been completely unresponsive to our multiple follow ups. At this point all we can do is laugh at the irony of POD’s mission statement: “We pride ourselves on providing the ultimate level of customer service. We deliver what we promise.”

Third day the POD is due to arrive I get no phone call about delivery and the POD eventually shows up but really late outside of the time estimate. It also was only delivered at all because we called asking where it was at the end of the estimate and surprise it hadn't even left. I again had people to help and now again have had to reschedule. Another 150 bucks. But now it gets worse.

Fourth the pod door is totally jammed. I didn't pack it that badly and there's not really much by the door that could jam it so that means it must have been really shaken up... I'm scared to see inside but I can't. For 2 days now we've been trying to get help to get it open. We found out one driver lied to his manager and told him he helped us this morning as scheduled.... he didn't. Then we were told the manager would call us personally to get help.... he didn't. Then we were told a driver would call us today when coming over.... it's now 8pm, no call.

So I have a POD I can't get into and help coming tomorrow at 2pm to unload it. I have new scheduled help tomorrow morning but I'll be shocked if anyone shows... so I have no choice tomorrow other than to get.... creative. I can't wait for this nightmare to be over and will never be using PODs again. Bad service is one thing but you cross by the line when you lie to us over and over again.

I will never use PODS again and I'm baffled by reviews saying good customer service when it's impossible therefore must be bogus entries by PODS affiliates. I can only pray at this point that the delivery arrives so we may get my sick mother's belongings to her as she's been living out of 2 bags since 12/15/21. Order placed 12/08/21 #**.

I called customer service who informed me that they were slammed busy and had to reschedule my drop off for 2 weeks in the future. Are these people kidding me!!?? And of course now the sales rep is ghosting me and not replying to my emails. This company is not reliable at all. They have no problem taking your money though. In addition to the monthly fee they automatically set you up for the 'optional' $10/month insurance and then side slam you with a $280 delivery fee and a $280 pick up fee.

Filled out the form online and there was no communication that the form had been accepted, leading me to fill it out multiple times, only to have to call in to find out it was accepted. It’s impossible to plan the unload. I can’t see detailed tracking information. I recently injured myself and have to hire movers to do it. How in the hell am I supposed to do that when I can’t even know my final delivery day? This has been a disgusting experience and I want some of my money back.

Finally a day later someone emailed and called me to complete a ‘loss form’ and told me an investigation would take place for my damages. It would take at least 30-days. Meanwhile, I have had to try to clean and replace what I could. How do you clean mold and mildew out of your entire living room set? Mattresses? Clothing in a suitcase? In cloth bags? Your Cherish memories in a hope-chest that can’t be replaced?

The second reason we were given was that we didn't give a specific shipping address when we booked. I find it hard to believe that a specific address adds 16 days to delivery. We're not moving to some lost civilization you can only find on some ancient map you need deciphered. It's in the same town we said it was going to be. 16 days!? Customer service has zero concern either. They were pretty inconsiderate and short. They did nothing to try to help. In fact, they tried to charged us for an extra month because of this delay. It all feels like some shady scheme to get more money from us. We will never use this company again. Moving is stressful already. Now my kids will be in an empty house for weeks.

We were told our pod would available to access by 9am, and when I got there our pod was stacked 3 high and not accessible. I then had to wait on customer service, and was told a driver would be dispatched but they could not give me an ETA. A driver didn’t show up until 12pm, so I had to sit and wait 3 hours while on the clock with U-Haul charging us. I have reached out 6 times now, each time being told someone will call me back. No one has called. Worst customer service I’ve ever experience. In addition to that, charges have continued showing up on our credit card from pods.

Original Review: I was told that the largest container 8 X 16 is equivalent to a 10 x 15 storage unit....That was what customer service told me but the movers I used, recommended by PODs, said they do not know what they are talking about so I had to get an additional container which they conveniently did not have the 8 ft so I had to get another 12 ft. which was only $10/mo less....It was a total rip off and the misrepresentation was appalling that and zero integrity with this company. They even had the nerve to charge me for a container move due to their stupid driver putting it in the wrong place but get this the driver NEVER CAME BACK TO MOVE THE POD....Yet I was charged a replacement fee. They did credit me back but only after I called and yelled at them.

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I don't do negative reviews, but after two horrible experiences with PODS, I figured it was time to share and warn people to stay away. We initially used PODS a few years ago to move from one location to another and there were major problems all along the way. Initially we called PODS because we were unsure if all of our stuff would fit into the 16 ft POD. The man we spoke with reassured us the 16 ft POD (the largest one they have) was more than enough room for us after explaining to him the contents of our house. Moving day comes, and GUESS WHAT... it's too small. PODS said it's not their fault, and we have to eat the cost of another moving truck.

Moving in day comes, PODS was extremely late delivering the POD. No contact from our driver whatsoever. We had to call them 3 times to figure out where our truck was. When they tell you the 2-3 hour window... completely disregard that. They were about 5 hours past that for us. They also dropped it off in the wrong spot (in front of our neighbor's house in the city). Our neighbor called PODS to complain, who told her "they could easily move it and would note that on your neighbor's account." When we called... of course, they had no record of that complaint, and said there was no way they could move it, and wouldn't be able to be back to pick it up for days. The final icing on the cake? They continued to charge us for the POD in subsequent months (an "accounting error") even though it was picked up and not in our possession.

Now, in Aug 2021, we decided to use PODS again to use it as a storage unit to get the garage floor redone. No move, so we thought we were safe. Nope. The guy showed up late to drop it off, and when dropping the POD, they were incredibly rough and ruined our driveway. When we told the delivery guy (Z?) he dented the driveway in multiple spots, all he said was that it wasn't his problem. We asked what to do about it, and he told us to call corporate to complain. Please AVOID PODS. There's a competitor in our area and we should have gone with them.

The night before our pod was supposed to be delivered in LA, I hadn't received an email with the estimated arrival, so I called customer service to get that information. It was only then, 10 days after our pod with all of our earthly belongings was taken from us in DC, that I learned that our container HADN'T EVEN LEFT DC YET.

When moving to CA, the state requires incoming residents to sign forms certifying that they are not bringing any invasive species into the state with them. One of these forms, for the Gypsy Moth, was in my PODS customer portal and I filled it out several weeks in advance of the move. What I didn't know was that there was a second form for a Spotted Lanternfly that I also had to fill out. When I told the customer service associate that I had never heard of or seen this form and it was not available in my customer portal, I was told that I should have received it in my email. When I checked my email, I found exactly one email from PODS regarding the Spotted Lanternfly that was sent to my junk mail - none of my other PODS emails went to junk.

There are a few frustrating things here - the first is that this form wasn't listed in my customer portal like all of the other forms for no apparent reason. I was in the middle of a very stressful cross-country move and assumed that if some of the required forms were in the portal, all of them would be. I certainly wasn't checking my junk mail for *critical* forms like this one. The other frustrating thing is that at no point did anyone from PODS bother to reach out to me regarding the issues with my order. My pod was sitting in a warehouse in DC for 10 days while it should have been en route to CA, and I did not receive a single email or call to alert me of the issue.

Once I found out about the issue, I immediately requested that PODS expedite my order to get it to me in CA as soon as possible. Infuriatingly, this was something that the company was entirely unable and unwilling to do. I spoke to several customer service representatives, including a supervisor, who all basically told me that there was no recourse and that PODS would take no responsibility for the issue and that the earliest my pod could be delivered was October 26 - 17 days after the originally scheduled delivery date.

This meant that my partner and I had to figure out how to live and work out of our new unfurnished house with only the suitcases we brought with us for two and half weeks. We had to purchase an air mattress, bedding, cookware, toiletries, and eat most of our meals at restaurants, which were all expenses that we would not have incurred if PODS had done their job. Not to mention the mental and emotional toll it took on us to be in a new home in a new state after an 8 day road trip without any of our belongings.

When our pod was finally delivered on the 26th, we immediately began a dispute process to attempt to recoup the money that we had to pay for our unexpected extra expenses, plus some of the $3,000 that we had paid to this company with the understanding that they would deliver our items in a timely manner.

It has now been more than 3 weeks since we started the dispute process and we have not heard a peep from the "advocate" who was assigned to our case. We have called customer service half a dozen times and left our "advocate" several phone messages. The customer service department who answers the phones on the main line apparently has no ability to escalate complaints like ours or assign new representatives to our case, and no one in the disputes department will communicate with us, so for now it appears that we are at a dead end. Avoid this service at all costs.

I called back furious that they had come on my property uninvited and picked up this unsecured load that included two very heavy couches. The driver returned and when I opened it up it was a complete disaster. I spent the next 6 hrs talking with about 15 different customer service reps trying to be put in touch with a manager unsuccessfully. I got the complete runaround. There is nowhere to find a number for one online either... I imagine by design. 4 days later I finally recieved a call from 2 different managers. Neither had any power to help me through.

All I wanted was another pod delivered to fit the items I could no longer fit because of the disaster and now getting to a time crunch for our move. Complete stress now. Over the next couple days I called a few more times trying to get my situation escalated because we were running out of time. I finally heard from one of the two "managers" I had previously spoken with only to be told that the manager of Canada who chose not to speak with me personally would not be doing anything to help us in this disaster his company created for us. Now I will be forced to spend extra money we don't have to get a U-Haul truck and drive it myself. Absolutely the worst company with zero respect for the customer and doesn't rectify problem their company caused. I will never ever use this company again. Beware!!

IF PODs had been honest up front that they don't deliver outside a hub's area, then this wouldn't have been an issue. But now it's an issue because PODs is filled with liars who only want your money regardless of how you are lied to. They "understand your frustration" but do not understand this frustration. What a terrible company.

We paid $298/month for storing an 8x8x16. That same space in storage locally is $125. Do your research. The convenience of PODs is not worth the huge cost. The same $1500 transfer fee for PODs to transport this 8x8x16 to a place where we have to rent another truck to pick up from is THREE TIMES the cost of using a U-Haul and doing this myself from the original point-of-origin to the actual address I am moving. I will never use PODs again or give them a favorable review with anyone who asks. PODs had their chance and they chose to make it harder on us. What a joke. Don't use PODs. This is my best advice.

When I called to confirm the re-delivery date, had the customer service rep said a simple "hey, we have X card on file, is this okay to charge that $2200 to?" It would've made the process significantly less frustration. I know what it states in the contract but a simple reminder or check in since it had been a while since I signed the contract would've been appreciated. I also confused the delivery date with the transportation date so when I called to put it on a different card, it was too late because I had already been charged from the transportation date, not the delivery date.

Knowing we had to be in our new place before arranging the shipment, we made it across the country and entered Canada August 25, calling immediately to have our pod shipped to us. They couldn't schedule it to leave North Carolina until 9 days later, September 3. Their policy for international moves states that they cannot give you a date at which to expect your container to arrive, so we're told to contact them if we haven't heard in two weeks. Two weeks fly by, and, after calling customer service, calling the local warehouse, and emailing special services, I am told that it had just left Virginia, on its way to Washington state, where it would then wait again.

At this point, I have been charged another month's rent for their delays in shipping. Another two weeks goes by, and I have to reach out again to check status, at which point I am told they needed to hear from logistics a precise location of the pod. Days later, I have yet to hear a precise location, a remote estimation of when I can expect anything, and will likely have to go through all the hoops to find anyone with any information to talk to. I've been in an empty apartment for over a month, cold temperatures are setting in, and I'm considering whether I have to purchase things I already own just because of this company's incompetence.

Throughout the week we called to 1) find out what happened - we were told the delivery team tried to call us and no one answered, so they thought we weren't home and 2) rescheduled - for today. It took over seven (7)! calls to reschedule. Well, today we called again because yet again, no one showed up. After an hour on hold and about 30 minutes with an agent, we find out that according to their notes on our account, the delivery team claims they called us - lies - and emailed us - more lies - to tell us that they won't deliver to us and they are now charging a storage fee. So they won't give us a refund for failing to do the job we hired them to do and they want us to pay them more money?!

I asked for a supervisor and was told their phone system doesn't allow for transferring to a supervisor. What is that? That's asinine. What poor customer service. The agent again tried to reach out to the local storage center by phone and oh look, the phone number doesn't work again. Surprise surprise. Then she gave us the address for the PODS Storage Center because the only thing we can do to get our stuff is to schedule a time to go get our stuff. This means we have to rent a UHAUL - if I wanted to rent a UHAUL, I would've done that in the first place - drive an hour away, empty the pod, drive back home, empty the uhaul, drive it back to the uhaul center. ALL OF THE THINGS I WANTED TO AVOID BY HIRING PODS TO SHIP THE POD FROM THE OLD HOUSE TO THE NEW HOUSE!!

The reason we have to do this is, supposedly, at some point this past week, a team member drove by our house and assessed that it was "too difficult to access the property". More lies. First of all, no one called, no one emailed, no one knocked on my door. If they had, I would've shown them exactly where they could park the pod. If they had called me after they came by with their decision, I would've told them about our neighbors who have had multiple pods in our development over the years. One neighbor had a pod in the community parking lot all summer. Another had a pod on one of the common lawns for a weekend.

They could, you know, just put it in front of our house, what a concept! I also have written permission from management to rope off a section of the shared parking lot adjacent to our house, since we thought that might be easier for the delivery team (I'm so thoughtful), as it allows for more maneuverability. I actually had set up a large area for the POD and the delivery truck for TWO DAYS waiting for this pod. All they had to do was call me, email me, text me, knock on the door, etc and I would've shown them the multiple options available to them to help them help us. But no one called, emailed, or showed up. So now we have to go get our POD, which they won't let us do for another two weeks or so, AND they're charging us a fee while the POD is in their storage center.

Here's what I think actually happened: Either PODS Storage Center Romulus lost our pod and is trying to cover this up, or their driver doesn't feel like driving on Saturdays. Either way, they canceled on us twice and came up with some false story about our "difficult to access" street that full-size delivery trucks drive down daily with no problems.

Complaining on the phone gets you nowhere because all they can do is call the Romulus center with their phone number that doesn't work. Complaining on social media gets you nowhere because they set up a chatbot to handle communications. It's not a real person. Do I have to email President & CEO Kathryn V. Marinello in order to get my POD after this company has had it for nearly two months? So if you're reading this and considering using PODS for your move - DON'T. Use someone else.

I finally completed all documents on 8/27 and was told the delivery date to Ontario, CA will be 9/15. I checked their website next day and found out that I needed to complete another document required by CA - Spotted Lanternfly declaration which caused another delay from 9/15 to 9/18. Again, they failed to notify me accordingly. After many long waiting times of talking to their customer services department, they finally told me the delivery date will be 9/18 without any confirmation. I was charged with container pickup fee of $149.77 and another month of container rental fee which was $315.45.

In my view, it is PODS' operational error for not notify me about the filing of all needed documents in a timely manner. They called me and texted me about delivery container to my house and texted me about container pickup from my house and charged me shipping fee. Why couldn't they call and text me about filing all needed documents as they did when they pick up my container.

We flew to Ontario, CA on 8/26 expected PODS container to be delivered on 8/31. We have been living in an empty house without furniture, pots and pans. My experiences in dealing with PODS have been disappointed and devastating. They failed to notify me about filing all needed documents which cause 18 days of delay so they can charge me with another month of rental fee - $315.00. Yes, PODS is a budget moving company in terms of costs. But I ended paying much more expenses because of 19 days of serious delay. Not to mention, how much stress I suffered.

I explained what the representative to me, upon my initial order. I was told that I was misinformed and there is nothing that can be done in adding the insurance. When looking back on my account it was stated to me that I never declined the insurance so why wasn't it added? I asked to speak to a supervisor. After making 5 phone calls, no success. Now I have no insurance protection on my belonging because Pods representative made an error.

She kept yelling and screaming at me to get my name. She said if I don't give it she'll track me down and cancel my order completely. She kept threatening me so I hung up the phone. I figured out the gate situation and called again half an hour afterwards hoping to speak with someone else. Same lady again. She started screaming at me and repeating "what's your name?". I told her I'm only calling to make sure she didn't cancel and that I took care of everything but she'd not listen. She didn't listen to anything and kept yelling "What's your name? What's your name? What's your name?". I told her I am not comfortable giving my name since she's threatened me to cancel my order. I told her I don't need anything from her. But she kept asking "What's your name" and kept threatening that if I don't give my name she'll track me down to make sure my order is cancelled and not delivered.

I kept telling her "Please, I don't need anything, just leave me alone" but nope. She kept asking my name again and again and again at least 100 times. She didn't let me speak even one word without repeatedly asking for my name. After all the stress of the move, I had to deal with this and not know if our furniture will be delivered back. Luckily driver called me right when we were talking and I told him to not listen to anyone and just keep driving. I've never dealt with such a person in my life before. Never got yelled so much and threatened so many times in a row and not knowing what she'll do. I even held off on this review until the POD was picked up so she won't try to cancel our pickup to get me charged another month of fees. I was referring PODs to all my friends before but now all I'm telling them is run away for your life!

After days of no communication, we get a notification that our pods has been updated and our pod is in Phoenix and has not even left the warehouse. Customer service at this point is ignoring our emails. Finally, the pods website updates to be scheduled to be delivered end of this month on the 23rd. In case you didn't know pods has a monthly storage fee, so we are being charged this fee due to their mess up. Still no communication, the last thing we heard from their "Customer Advocate" Nicole is she will be on vacation until the 3rd. The 3rd passed, and we email her again and we get an automatic message saying she will be on vacation until the 7th.

Zero communication, our pod is "scheduled" for the 23rd and picked up 3 days later which won't work either. We are being charged the monthly fee, and don't even know if it actually will be delivered. Do I take off work? Do I hire movers for this date? I will be sharing this horror story all over so that people never do business with these people again. PODS needs to be put out of business, going on 2 months without our stuff.

There is a lack of procedural knowledge, lack of scheduling ability, a complete disregard of customers based upon lack of schedule adherence, lack of communication, lack of follow through, lack of understanding, lack of proper escalation process while employees are working from home, lack of communication between local stores/drivers and customer service, lack of consistency between employees, lack of customer service skills, lack of first time resolution, the list goes on. PODS did not honor the terms of our agreement.

What an awful experience. We could have been sued by the new home owner as it affected his moving and where he could put his truck. Legally, we were supposed to be completely out and off the property. I contacted Pods about this and have been given the runaround for 2 months. The reply is always, "your complaint is being reviewed by management". I doubt it. Go with any other storage pod provider. I will never use this service again or recommend to anyone.

I got an email at 5:30 PM MST time (8:30 PM EST) from PODS, informing us that our drop off date had been updated. I then went to the website, which told us just a couple hours earlier that our pod was still arriving that day, and saw that our pod was now set to be delivered on 7/28!! You can imagine our dismay, with a house we are paying rent for but can’t live in, two young toddlers without toys or a place to call home in a new place, and just a couple of outfits each. We immediately tried to call them, but it was after office hours, so no one could talk to us. We stayed at a hotel that night, and called them first thing the next morning. Since it was Saturday, there were people answering phones but they couldn’t do anything for us or answer any questions, and advised us to call on Monday.

We stayed at the hotel one more night and then booked an Airbnb for a few days so that we could figure out what to do and so that we would have somewhere to work (we both work from home). We called on Monday, and were told that our pod was sitting in Georgia!!! Two thousand miles away from its destination!! Apparently the truck “broke down” and they were waiting for a new truck to pick it up. Trucks break down, things happen, we totally get that and are very understanding. But for them not to tell us that happened is appalling!!!! Those are our entire home of possessions, and it is just criminal for them to keep that information from us until after it was supposed to be delivered! They were extremely insensitive to our dilemma, and it took a LOT of phone calls to finally get someone to say that we may get some of our expenses reimbursed if we submit receipts of things needed.

We then spent many hours going around to stores in our new city with our children so that we could get the bare necessities to live in our house that we were paying for. We submitted receipts for meals bought when we weren’t in our house and bare essentials that were in our pod (cooking tools, bedding, diapers, a couple small toys, a few clothing items, etc), as well as air mattresses and the hotel/Airbnb charges. The people at PODS replied that they would reimburse us $564.17. !!!! Like that even came close to covering our expenses!!! That didn’t even cover the cost of staying at the hotel and Airbnb!!! We tried to fight that- for weeks- because the woman we were assigned to would not answer or return our calls many days. But in the end, that was all they were willing to do and they sent us a confidentiality agreement to accept the money and keep silent about any complaints with PODS.

The agreement- which we did not sign- would have forced us to remove any negative reviews from anywhere on the internet and not speak negatively about our experience. This bribery is disgusting and the whole experience was horrendous. A bunch of our furniture and items in boxes that were toward the front of the pod were broken, including a thick, solid wood work bench and dining room table, so the driver must have stopped short, causing a lot of damage. The woman we were talking to said that we could go through their customer service department to try to get some reimbursement for those, but without receipts (who keeps receipts for things they bought years ago??!), it’s unlikely that we would get anything. The whole thing was a nightmare, and I am flabbergasted that they are still in business, with the way they treat their customers.

Meanwhile, I was never reached out for follow ups or confirmation. The container just sit in the storage location for 7 days. I mean, how many more days it will be delayed if I didn’t call to inquiry today?? And of course, “no error” on their side, it was because we sent back a form 1 day late. And what’s funny is the transition fee is already charged to my credit card even though the container is sitting in their storage location! Their operation and logistics system is messed up. Everyone, please read my review first before you make your decision of choosing PODS.

I now have a dedicated person in their corporate office dealing with my account and still no resolution. I have left other reviews and they respond with please email us so we can look into it. I do that and keep calling and zero resolution. These are fake charges. By them. Admitted by them they are fake. But yet they cant get rid of them. Absolutely an incompetent company. I should have just hired movers and next time I will. This is a headache you don't need while trying to move as well.

I waited on hold and a new person came on the line, didn't know who Sidney was and said there was no way to get the call returned to Sidney. She informed me that the repositioning couldn't be done. I asked to speak with someone who could make it happen. I was transferred to a person who said she was a "2nd tier" representative. I told her my request and she placed me on hold for about 10 minutes, at which point I was disconnected. This is ridiculous.

After reading several negative reviews on this site I am now seriously concerned about what is ultimately going to happen. We have already paid them almost $600 and I'm afraid this whole order is going to go sideways. This repositioning should be a simple fix; if they can't arrange this I'm concerned how the rest of this will go. I'm researching consumer authorities now to see what protection I can arrange so this company cannot take our money and further screw up our order or lose our belongings.

It all when down hill from there. I was informed at that time that (for some unknown reason) my container delivery was scheduled for the following week of 7/26/21! Obviously this is a disaster since we were scheduled to leave Ohio on 7/24/21, two days before my container was scheduled to arrive! Working with customer service, they we able to cram in an earlier delivery of 7/14/21 but wouldn't be able to adjust the final delivery window of 8/13/21. Yes, my family and I have been sleeping on air mattresses for two whole weeks. Not to mention, I now had to rent a U-Haul to transport necessary items since my pod was now pushed back.

Because of their mistake, the customer service rep had offered a possible discount (sounds great right?) and created an "incident report" which is then followed up by their internal incident department within 72 hours. I thought that was great and absolutely made me feel better about the scenario. I was also assured I would not be charged any further until the incident report was sorted out. No one called.

Weeks go by, I finally have enough spare time (because moving across county is super stressful and time consuming) to call them only to be extremely disappointed. Turns out customer service agent #1 failed to "fill out the incident report correctly" and never made it past go. But don't worry, customer service agent #2 is on the case! She assured me the incident report would be completed correctly this time and someone would surely call me within 72 hours! Then the call dropped... Fast forward 72 hours, no one called, again.

Frustrated I call again and speak with customer service agent #3. Agent #3 was a bit more transparent in her approach. She told me they will ALWAYS take your money, regardless of incident report existing, and there is no way to stop them processing the payments. Okay, fair, but what about the incident report? Why has no one contacted me? Well, as it turns out, agent #2 never asked for a compensation amount? Turns out she didn't process it correctly either. It's okay though, agent #3 filled in a compensation amount and reassured me I will be contacted within 72 hours.

72 hours later, no phone call. At this point I am extremely unhappy but I press on with yet another phone call. This time I talk to agent #4, who was seemingly nice, but couldn't provide any new information that I haven't already heard. He apologized, updated my incident report, and promised me someone would call within 72 hours. Guess what...No. Phone. Call.

Enter agent #5. She tells me the exact information all the previous agents have told me and was able to provide me with the name of someone who, without a doubt, would be calling me before his shift ended that very day. I was actually excited! I'll finally get to speak with someone who can remedy my issue! I finally felt some relief from this headache. The day goes by and... NO ONE CALLED ME!

I am currently on the phone with agent #6 who is an absolute delight to speak with and was able to connect me to Benjamin **'s direct line (apparently he's my customer advocate). I've not left Benjamin a message, we'll see if he calls me back. There have also been other issues with PODS that directly affected my family and I, but I simply cannot type any longer. Okay PODS, ball's in your court...

On Aug 6th PODs overcharges me $300, and again no response from PODs on how they will correct this issue. So they charged me for dropping this POD on July 28th (POD wasn't there) and charged me again when they finally dropped it off on Aug. 6th. Getting anyone to help is an impossible task..."this is our busy season" or "this is being investigated"...RIGHT!

I have since cancelled my credit card they charge and will be holding their PODs hostage until a resolution is reached. This is ridiculous and this shouldn't be so complicated...if you are considering PODs, stay away, hire a professional moving company or go with UHaul Boxes. Do your research and read the reviews (wish I would have done that before I went with PODS).

Three business days may not sound like a lot but for a customer who used a moving service where that moving service physically lost the customer's belongings for 10 days, not having someone return a phone call or email for over 2.5 weeks and then once it's brought to the attention of the company, it's still an additional three days is unacceptable. This is deeply disappointing, emotionally disturbing, and a failure of a company who prides themselves on providing excellent customer service. My advice to anyone using PODs...don't use them. If you do...keep detailed records.

Original review: Working with PODs has been the worst experience I've had with any company (this includes cell phone companies). For readers, I'm an officer in the military w/20+ years of experience (lots of moves). PODs says they value open communication and transparency. From our experience not everyone in the company shares these same values. In fact, our experience has been the exact opposite.

We had to pull every bit of information from PODs agents, delivery people, weight tickets…Frankly any piece of information about our belongings we’ve had to beg to find out. The information that we did get was often incorrect, late, or unreliable. For example, we were told by the size of our home that we would only need two 16 foot PODs. I acknowledge that it all depends on the size of the furniture. However, we don’t have “large” furniture or a lot of pieces. In reality our belongings did not fit into two PODs and we had to rent a moving truck, hire another team to load it, and drive it halfway across the U.S. and hire someone to unload it.

I based all my logistical decisions on the company’s ability to deliver on the contracted date and time window that was previously agreed upon. I had to take ownership of a home without beds, cookware, and other basic necessities (toiletry items for example). The below timeline was one I provided to a customer service rep after I received her initial email (21 July). I responded the same day and as of 4 Aug, haven't heard back from her (I've emailed and called numerous times).

TIMELINE: Mid June initial contact w/PODs to book 2 x 16 ft PODs (at the advice of agent). Drop off, 8 July 2021, paid third party company through your website to pack and load on 9 July 2021. Pick up was 10 July 2021 with confirmation that PODs would be delivered on 20 July 2021. Friday, 16 July 2021 our account was “under maintenance” and we were unable to see any updates from our account. Phone calls w/PODs personnel revealed that the location of our PODs was unknown. Saturday, 17 July 2021 we called again and spoke to a POD point of contact. No updates. Our account was “under maintenance”. Told to call back but they would take notes. Sunday, 18 July 2021 we called again and spoke to a POD point of contact. No updates. Our account was “under maintenance”. Told to call back.

Monday, 19 July 2021 we called again and spoke to a POD point of contact. The agent assisting us tried to get in touch w/ the local agent. The agent could not confirm our PODs were there but said the local representative would call us back later that day. Monday, 19 July 2021 received a call from a PODs local rep. She confirmed both PODs were being delivered on 20 July 21 (hooray). We told her our situation and that we thought they didn’t know where the PODs were. She confirmed that the PODs were in the local area and they would in fact be delivered!

Monday, 19 July 2021. We received a call from a different agent telling us the PODs were NOT in the local area. They were in fact had never left our original location! The earliest the PODs could be delivered was now 29 July 2021. This date was 9 days past the original, confirmed, contracted delivery date. Tuesday, 20 July 2021 PODs agent called to tell us a specialist would be contacting us and that compensation would be forthcoming.

In summary, you can see after the PODs were picked up from my house, no one in the company knew what happened to them. They were lost for essentially 10 days. You’ll also notice if you review the timeline again that we had one agent in tell us our belongings would be delivered and then the very same day we had another agent call and tell us the PODs hadn’t even left our original location! How can a company be so disorganized (decentralization is one thing for a business but not being able to know where the customer’s belongings are is failure). I will NEVER use PODs again, I don't recommend them for anyone.