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2x Buyer's Choice Award Winner

PODS Reviews

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About PODS

PODS pioneered portable moving and storage in 1998, offering a simpler and more flexible way to move for more than 25 years. Today, with over seven million moves, PODS provides residential and commercial moving and storage services in the U.S., Canada and the UK. Whether you're moving internationally or across town, PODS likely has a solution for your relocation.

Visit www.pods.com
Pros
  • Flexible moving and storage rentals
  • Affordable options
  • No driving required
Cons
  • Unavailable in some states

PODS Reviews

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    3 featured reviews
    How do I know I can trust these reviews about PODS Moving & Storage?
    • 4,943,548 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 15 Reviews 1875 - 2025
    Verified purchase
    MoversQuote AccuracyStaffRates

    Reviewed Oct. 4, 2024

    In the beginning, they were supposed to give me a 25% off, but that didn't happen. When they dropped off the pod, it was supposed to be 16x8. But when I did the measurement, it wasn't 16x8. It was 15.5x7.5. But still, it was in my best interest to use PODS. The driver in Florida was nice. He asked me where did I want it, and he dropped it off exactly. He gave me the lock and key. He showed me how to lift it up and close it and lock it. So that was a plus because I couldn't do it. Then the driver that picked it up made sure everything was locked and secured. He had me double check everything, which I did, and that was the end of that. I also had a great experience with the person who dropped off the pod in Virginia. She also picked it up and she was very professional. She was very patient and helpful. I couldn't lift it up and close it. So she was helpful at both times.

    Thanks for your vote!
    PODS
    Response from PODS

    Appreciate your five-star review, Anjanette! Thank you!

    Verified purchase
    Customer ServiceMoversPunctuality & SpeedOnline & AppMaintenanceStaff

    Reviewed Oct. 4, 2024

    Every single driver that picked up and dropped off the pod that I dealt with was super nice and helpful. One of them even went the extra mile to assist me in flipping the pod around the other way because it was misinterpreted when I first set up the appointment. I set up the appointment via the online chat on their website. When you do it through there, they ask you which way you want it facing. But if you don't know if your house is south or north or the direction, it's sometimes difficult to explain.

    The chat function of their website is good. It did have a lot of issues at times where I would try to log in and it would state, "Come back later. It's not working," kind of thing, which was a little frustrating. They say 24 hours before your pod's coming and they also state a time window. But there was one time along the process when they didn't give me that time window until the day of. But otherwise, it was fine. I'd recommend PODS if you need something for a quick storage idea or in their house, even if they're not moving and they just want something outside in the driveway. But even in cross country moves, it went fine for me.

    Thanks for your vote!
    PODS
    Response from PODS

    Hi, John! We're grateful for your kind words and your choice to share your experience with PODS. Thank you!

    Verified purchase
    Customer ServiceTechPriceMoversQuote AccuracyOnline & AppPackingStaffRates

    Reviewed Oct. 4, 2024

    I first contracted with 1-800-PACK-RAT and three days before the move, they didn't confirm that they had a container available. They said they didn't know if they had it or not. So, I canceled with them. They offered 400 less than the price that PODS gave me but at the end, I realized that PODS would be the best option for me. Their price was good and with them, I didn’t have to drive the truck, so it was great. I called their support, then the lady put out the dates and I received the quote. Everything was as expected and it was good.

    I got the 16 feet container and I could put all my stuff inside it. The drivers were friendly and they called 20 minutes before picking up the container and before delivery. But when the container was moving from Florida to Massachusetts, there was no information on their website. I called three times asking for confirmation and they said the container was moving. There was a problem on the website and they were trying to add this information there. This is a feature they requested through the developers to add it to the website. But they confirmed it and that was the important thing for me.

    Thanks for your vote!
    PODS
    Response from PODS

    We recognize you have many choices when it comes to moving and storing your belongings, Lucas, and we're incredibly grateful you chose PODS! It was a pleasure working together with you!

    Verified purchase
    Customer ServicePriceMoversQuote AccuracyStaffRates

    Reviewed Oct. 4, 2024

    I had a 12-foot pod delivered to my house to store some things I had while we had some renovation done, and the driver was very professional and nice. The price was good too. I didn't think it was overpriced, and the customer service is excellent as well. The reps were very friendly and good to work with.

    Thanks for your vote!
    PODS
    Response from PODS

    Hi, Clifford! This is what we love hearing! We’re grateful for your decision to choose PODS!

    Verified purchase
    Contract & TermsPriceMoversQuote AccuracyRefunds & PayoutsStaffRates

    Reviewed Oct. 4, 2024

    We needed storage 'cause we were getting a new house and putting it in the same spot. I booked the biggest pod online, and I wish there was a bigger-sized pod or I could visually see it better to understand how big it is. I had some technical issues, because when I was clicking the yard to show pictures, the pictures did not come up. So, I just eyeballed it. I don't even know what picture I clicked. I've got a good experience overall, though. We were able to get most of our stuff in there. If I would have been the one stacking and Tetrising it in there, it would have been fine.

    The delivery was easy, but I wish the delivery driver would have listened to me. I have a big yard and I told him, "Hey, you can drive through the yard." He didn't and ended up ten-point turning right over where our water line is, so then we got a leak and we had to pay for that to get fixed. That was a couple $100. The pickup was easy as well. I wasn't home and I didn't even know they picked it up. That was great. However, I wasn't aware of the pickup charge. I thought it was all included in that main 300-something dollar price, then we got another charge for $100 to pick it up. All in all, I'd consider using PODS again, and I'd definitely recommend it to a friend. I'd tell them to use it.

    Thanks for your vote!
    PODS
    Response from PODS

    Hi, Mary! Thank you for your feedback and for sharing your experience. We appreciate your insights and will use them to continue improving our services. If you'd like to discuss this further. Please email socialmedia@pods.com with your customer ID so we can review your account and assist you accordingly.

    Verified purchase
    MoversStaff

    Reviewed Oct. 4, 2024

    I needed a storage service while our house was being renovated. I went with PODS because the pod was located in my own property and I had access to it. I booked online and both the driver who delivered the pod and the person who collected it were both extremely qualified, professional, and friendly. I couldn't have asked for better service. The pod was clean too. I've no issues with it at all.

    Thanks for your vote!
    PODS
    Response from PODS

    Hi, Eileen! We’re happy that you're pleased with your service from PODS and look forward to doing business with you in the future. Thanks for the great review.

    Verified purchase
    Customer ServiceMoversPunctuality & SpeedStaffEase of Use

    Reviewed Oct. 4, 2024

    I needed something quick to get started with the move when I didn't know when the closing of escrow was gonna be and PODS also offered storage, which other people don't offer. However, the online site is very difficult to navigate a lot of times. I started it that way, then I ended up finishing it on the phone with a representative. The rep was very courteous and they handled the problem quickly.

    Sometimes the texts are a little annoying because they come in, then I'm getting an email too. The text says, “Refer to your email.” They could just tell me on the text. They should do one or the other, but not both. Another thing is that technically, everybody checks their email once or twice a day, so it’s redundant to get all of it. At least in my case, it was because sometimes when I got the text, I had already seen it on email. I don't know if there are other companies that are just as redundant, but other than that, it was a good experience. I shouldn't have to move again, but I'd recommend PODS to somebody else.

    Thanks for your vote!
    PODS
    Response from PODS

    Thank you for sharing your feedback and experience with us, Kathleen. We truly appreciate your recommendation!

    Verified purchase
    Customer ServiceTechPriceMoversQuote AccuracyPunctuality & SpeedStaffRates

    Reviewed Oct. 4, 2024

    I love everything about Pods. The ease of pick up and delivery. The very kind and efficient phone reps. The drop off serviceman and pick up service. Very helpful, very knowledgeable and pleasant gentlemen. The ease of making appointments. They were here exactly when they said they would be. No drama, no fuss. I would definitely use again if needed. I highly, highly recommend. Pods also recommended the moving company which were excellent. And I needed moving blankets, used a Pods related Company. Delivery time was excellent, prices were reasonable. I definitely recommend. I was satisfied in every aspect of every transaction with Pods. Do not use a Company that does the same thing but is not Pods. You will be disappointed.

    Thanks for your vote!
    PODS
    Response from PODS

    Hi, Diana! This is what we love hearing! We’re grateful for your decision to choose PODS!

    Verified purchase
    Customer Service

    Reviewed Oct. 3, 2024

    I spoke to a person from PODS. Customer service was fine. I had a little trouble setting it up online, so I had to call because I wasn't sure if I had it right on that website. They took my call, dealt with my issue, and they got me set up. It all worked out for me, and I might tell others they might wanna investigate using PODS themselves.

    Thanks for your vote!
    PODS
    Response from PODS

    Thanks for this review, Anna!

    Verified purchase
    MoversStaff

    Reviewed Oct. 3, 2024

    I got a storage unit from PODS and they delivered it to one place, picked it up and brought it. They took it back and kept it for me for several months then redelivered it and picked it up from that location. I had excellent interaction with the drivers. The first time, I wasn't around when it was dropped off and when they picked it up either. But the other time, I was there both times because it was at my house.

    Thanks for your vote!
    PODS
    Response from PODS

    Hi, Jennifer! We're grateful for your kind words and your choice to share your experience with PODS. Thank you!

    Verified purchase
    Price

    Reviewed Oct. 3, 2024

    PODS was very affordable and everything was done in a timely manner. The pods were perfect when they arrived. It was a pleasant experience. I would use them again though hopefully, I don't have to.

    Thanks for your vote!
    PODS
    Response from PODS

    Your five-star review means a lot to us, Joanna! Thank you!

    Verified purchase
    Contract & TermsPunctuality & SpeedStaff

    Reviewed Oct. 3, 2024

    I booked a 16 foot container from PODS. My experience was flawless. They were informative. We didn't have any issues whatsoever. I was very pleased. Due to the fact that it was 2,020 miles away, we did have to wait because it was such a distance, but we knew that in advance when we made the arrangements that it was gonna take a while for a pod to get here because we moved from Ohio to Las Vegas.

    Thanks for your vote!
    PODS
    Response from PODS

    Thanks for sharing this with us, James! We appreciate you!

    Verified purchase
    MoversStaff

    Reviewed Oct. 3, 2024

    As we were checking all of our options, PODS seemed to fit the best for what our needs were. The drivers did an excellent job. There were three of them that I met. All were very professional, answered all my questions, and were very helpful. PODS did a very good job and they communicated how things were gonna work each step of the way so that I knew what to expect. There was nothing out of the ordinary that happened. So, it was all ran very smoothly.

    Thanks for your vote!
    PODS
    Response from PODS

    Thanks for the awesome review, Theresa! We work hard to meet expectations such as yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

    Verified purchase
    MoversQuote AccuracyPunctuality & SpeedDamageMaintenancePackingStaff

    Reviewed Oct. 3, 2024

    Great service- from the booking moment to the drivers... Best of all, you do the packing yourself and you are given enough time, so you don't have to rush. I wished PODS had a choice of a bigger size box than the 16 footer. It's tough to estimate what size and how much you can fit in those boxes, so you'll end up ordering an extra one. However, you don't need to drive a U-Haul track yourself or hire a trucking company that may break half of your stuff and deliver it a month later. The timing here is the key! Great deal.

    Thanks for your vote!
    PODS
    Response from PODS

    We get so much joy from serving customers like you, Philip! Thank you for trusting us with your move!

    Verified purchase
    TechPriceMoversQuote AccuracyStaff

    Reviewed Oct. 3, 2024

    We only ended up doing storage with PODS. We were considering moving, but the cost was a little bit above budget. We used the pod for three weeks of storage. The experience was all very streamlined. They did a great job taking care of us. They made it very seamless. It was great every step of the way even to the point of where we had four different drivers. They came out with the truck, one to drop it off, to pick it up, and then when they brought it back in. Each time, the driver came and spoke to me because they had concerns about having to get into the grass a little bit, the truck, which I appreciated. It was no issue touching the grass, but I appreciated at least that they were respectful enough to wanna bring it to my attention that it was a concern of theirs. I was impressed.

    The pod was adequate for what we needed. We were trying to stage our house to sell it. We didn't have a lot. I appreciated that they had a smaller pod size to fit our needs specifically. I would definitely recommend PODS. However, we would have liked to have done it all in one go. But the cost was expensive. We moved 300 miles and it was gonna take them seven days to get our stuff up here, which seemed extensive for a trip that I made in six hours. But, that was the only qualm.

    Thanks for your vote!
    PODS
    Response from PODS

    Thank you for choosing PODS, Nathan! We appreciate you!

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Oct. 3, 2024

    We rented a pod and had it picked up from our home and then delivered a few months later to another home. I called over the phone and everything was good.

    Thanks for your vote!
    PODS
    Response from PODS

    We're happy we could help, Bridgette! Thank you so much for choosing PODS!

    Verified purchase
    Customer ServicePriceMoversQuote AccuracyDamageMaintenancePackingStaff

    Reviewed Oct. 3, 2024

    I started the process with PODS online. Once I received the quote, I called them. Every one of the drivers was great. Our experience was very positive. I was concerned about the packing once I got it filled up. But when it was delivered, everything was intact. It was almost like they flew it down on a helicopter. We had a really big curio cabinet in there with a bunch of glass on it. I was like, "I know it's gonna be broken. Something's gonna be broken." But not a thing was broken. I was amazed with how everything came through. It was pretty impressive.

    Thanks for your vote!
    PODS
    Response from PODS

    We're honored you chose PODS for your moving and storage needs, Dave! It was a pleasure working with you. Let's team up again in the future!

    Verified purchase
    Customer ServicePriceCommunication

    Reviewed Oct. 3, 2024

    I was moving initially with PODs, but I ended up using the storage as well. They were more affordable compared to the options that I had. I called over the phone and they were great. I had to use the website and it was good too. I got the large container. It was clean and nice. I was impressed. It was kept up well for something that's used for storing and moving. They did well. I wasn't there either time, picking up or dropping off. But they called ahead of time. It was great. I had no problems at all.

    Thanks for your vote!
    PODS
    Response from PODS

    We recognize you have many choices when it comes to moving and storing your belongings, Jambreem, and we're incredibly grateful you chose PODS! It was a pleasure working together with you! Let's do it again soon!

    Verified purchase
    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedDamageMaintenanceStaffBillingRates

    Reviewed Oct. 3, 2024

    We used PODS for moving and a short time of storage. We liked their price. Also, all the materials that we were moving stayed in one unit until we unpacked it when we got to South Carolina. We moved from Minnesota to South Carolina. We booked a 16-footer container. It's just it could have been a little bit bigger. We had one driver that dropped it off and he was awesome. He went over a whole bunch of stuff with us, things to look for, and made sure that when the pod was delivered to us down here in South Carolina that we try and get the back door open before the driver left in case he had to pick it up and jiggle it a little bit so that the door could open in case the load shifted at all or not. So, he was extremely helpful that way. The driver that came and picked it up after it got loaded was really great, too.

    The time that we closed down the house down here went over a certain point, and we had it for two days longer. We got it delivered on the 28th because we closed on the house on the 27th. But then on the 26th, they started billing for the next month, which we were told about, but it was only two days. It would be nice if PODS would do something more retroactive and maybe a week instead of four weeks of uselessness that money went that I could have used elsewhere for other things, especially moving and having to buy new furniture. PODS was not flexible. So, that part brought my rating way down.

    Also, the container was stored in Conway most of the time, and the gentleman that delivered it to us here in South Carolina was not helpful in any way, shape, or form. My son and I were here when he dropped it off and the door would not open. It maybe opened about eight inches and then it got stuck. It's on a roller-like thing, and a piece of furniture got moved and shifted during transport. I asked him to lift it up and wiggle it. He said, "Oh, we don't wiggle it." "Well, that first guy told me they can angle it so that it kind of goes to the front a little bit." He said, "We can jiggle it some to get it to try and break free and then set it back down."

    He set it back down. My son asked him to lift it up, "Let's give it one more try." He said, "No. Call customer service." He said that twice and just blew us off and took the crane part of it, put it back on his truck, and took off. I called on that and talked to about three different people. So, that tarnished it a little bit, too, for the experience of having a driver that had no customer service skills at all. Then, it was only two days later and they charge us the full month.

    Thanks for your vote!
    PODS
    Response from PODS

    Thank you for providing us with your feedback, William. It's always good to hear what's important to our customers so we can adjust our services accordingly. We'll be sure to share your thoughts with our team.

    Verified purchase
    Customer ServiceMoversStaff

    Reviewed Oct. 3, 2024

    We rented a large pod from PODS. We shipped out of state. I booked over the phone. All of the reps were great. The driver was very pleasant too.

    Thanks for your vote!
    PODS
    Response from PODS

    Cue the music, Nick! We're doing a happy dance! Thank you so much for sharing this! We love serving our customers!

    Verified purchase
    MoversStaff

    Reviewed Oct. 3, 2024

    PODS was great. They were on time. They brought the pod, picked it up and brought it to our new house and picked it up. Everything was in great condition. They were very personable. The driver had this big frame-looking thing. It moves the pod around, picks it up, and puts it on. We talked a little bit, and he was super nice and friendly, and everything was great. I've used PODS in the past, and it was the same thing. I’d recommend them to anyone that's moving anything or needing to store something in between moves. It was our dilemma. We had a little time in between selling a house and buying a house. So, it was perfect to keep a whole bunch of stuff in and know exactly where it was and had easy access to it if we needed something else. So, it really worked out well for us.

    Thanks for your vote!
    PODS
    Response from PODS

    We recognize you have many choices when it comes to moving and storing your belongings, Bartley, and we're incredibly grateful you chose PODS! It was a pleasure working together with you! Let's do it again soon!

    Verified purchase
    Customer ServiceMoversRefunds & PayoutsStaff

    Reviewed Oct. 3, 2024

    When the driver dropped off the pod, it was pleasant. However, when he picked up the pod, no one was here, so he just did whatever and made the biggest mess in our yard. He tore the grass and the side of the driveway. When I complained, PODS responded to my email and said, “Send pictures.” I sent the pictures, but they refused to do anything. They said, “No. We can't pay for anything.” That was not a good response. Overall, it worked out, but at the end it wasn't a great experience.

    Thanks for your vote!
    PODS
    Response from PODS

    Thank you, Essie, for taking the time to share your experience. Mind if we connect to get a better understanding? We'd love to hear from you, so please email socialmedia@pods.com with your customer ID.

    Verified purchase
    Customer ServiceTechMoversStaff

    Reviewed Oct. 3, 2024

    I had friends that had used PODS. I called them because I had questions. If I tried and did anything online, it was always nonhuman. It was a very easy setup and takeaway when they came and both drivers were very nice. However, I could not open and close the pod. I had to get my neighbor to come over and do it when we needed to get into it. It has that roller-type thing and I think there was something that would catch on it. And the handle that you grab hold of, the recessed handle, was small. I couldn't get my hand in far enough or if it came out a bit, something I could grab ahold of. It was difficult to open. Maybe they need to have two handles instead of one in the center, closer to where the roller stuff is. But I had plenty of room, the pod was clean when I got it, and it was clean when it left.

    Thanks for your vote!
    PODS
    Response from PODS

    We appreciate you taking the time to spread the word about your satisfaction with the level of service PODS provided, Janice. Thank you!

    Verified purchase
    Customer ServicePriceMoversQuote AccuracyStaffRates

    Reviewed Oct. 3, 2024

    I did a price comparison and talked to some other folks who used PODS. So, I ended up going with PODS. They made the most sense at the time. Their price was comparable if we used one of the main brand movers. I booked regular container services over the phone and my interactions with the reps were good for the most part. They followed up to make sure that the pods were delivered and got picked up. The drivers were good too. They shipped my goods from point A to point B.

    Thanks for your vote!
    PODS
    Response from PODS

    We’re happy that you're pleased with your service from PODS, Jeffrey, and look forward to supporting your moving and storage needs again in the future. Thanks for the great review.

    Verified purchase
    Customer ServiceDamageStaff

    Reviewed Oct. 3, 2024

    We ordered the 12 ft container from PODS and we loaded it in Maryland. We stored it for over a year, then we had it delivered at our new home in South Carolina. We did everything they asked us to and they did everything we hoped they would. We simply made sure that they could get in and that there was nothing blocking during delivery. There were some issues with trying to find our pod. They knew which warehouse it was in but the warehouse wasn't responding. So that took a little time and coordination, and there was some back and forth there. But other than that, it got ironed out and they helped. Our stuff was in good shape when it arrived and we haven't unpacked everything yet, but there was no damage. It seemed like our pod was kept in a climate controlled area, so it was all handled well and I appreciate that. I would tell people how it went for us.

    Thanks for your vote!
    PODS
    Response from PODS

    We appreciate you taking the time to spread the word about your awesome experience, Julie. We have your back when you need us again!

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 2, 2024

    I booked with PODS over the phone. The rep was good. I spoke to him over the phone once. Overall, it was a good experience.

    Thanks for your vote!
    PODS
    Response from PODS

    Thanks for putting a smile on our face, John! Glad we could help!

    Verified purchase
    Customer ServiceSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedDamageStaff

    Reviewed Oct. 2, 2024

    The website wasn't too clear and I wanted more clarification about what I was getting into. So I called PODS to verify. I wasn't sure what size I needed and the first person that I called said, "Book both. Book the large and the medium one. And then you can cancel whatever, later on, if you choose that you want just one of them." So, that was what we did. The website could do a little bit of rejiggering in terms of making it a little easier to cancel your pods, so you can do it yourself instead of calling up just to double check on things. But otherwise, everybody I talked to was super nice and clear, and very friendly. I wasn't talked into getting X, Y, Z packages more than I needed to. There were no big differences between the small, medium, and large pods. But it was less expensive than doing the scam method of hiring a company to do that for you. It was also less expensive because none of your stuff went missing.

    For pickup and drop-off, the gentleman called in advance. They came at the earlier end of the time slot that we were given. Then they called about a half an hour in advance to say, "Hey, we're on our way. I just wanna make you aware." That was really nice because it's nice to get a heads-up, at any point in time. It was amazing. It was almost theatrical. The person coming and then they maneuver this big old truck in a way. They do all of this rejiggering of the machine to get the pod itself nice and snuggled up to the curb. It happened within the span of 10 and 15 minutes. It was a great experience.

    Thanks for your vote!
    PODS
    Response from PODS

    We're honored you chose PODS for your moving and storage needs, Lisa! It was a pleasure working with you. Let's team up again in the future!

    Verified purchase
    MoversPunctuality & SpeedStaffTimeliness

    Reviewed Oct. 2, 2024

    Fantastic all the way through!!! From the day they picked up to the day they dropped off. I even hired movers through PODS to help unload the next day when the PODS arrived. I would recommend this to everyone. The Local PODS storage area was very close to my new house so when I was ready to schedule the drop off it was perfect. I would not hesitate to use PODS again.

    Thanks for your vote!
    PODS
    Response from PODS

    Thanks for sharing this with us, Peter! We appreciate you!

    Verified purchase
    Customer ServicePriceMoversQuote AccuracyStaff

    Reviewed Oct. 2, 2024

    I was referred by a sister-in-law to PODS and I used them for moving and storing my furniture. The cost was high, but it was worth it. When I booked over the phone, the rep was wonderful. The drivers were very knowledgeable and helpful. They placed the pod where I wanted it placed. The driver that brought the pod to my current location was wonderful as well. Before he left, he asked us to open the trailer door. There was an item that was stuck. He worked hard in moving the item that was blocking the door from opening.

    Thanks for your vote!
    PODS
    Response from PODS

    Thanks for sharing your experience with us, Donna! This is a great review!

    Verified purchase
    Sales & MarketingMoversStaff

    Reviewed Oct. 2, 2024

    My cousin did PODS when he moved from New York to Texas, and he had a good experience. I used them as well for moving. I booked a 16-footer and my experience booking online was good. The drivers did a fantastic job. The only one thing was there were a couple of agents I had a hard time understanding. I had some things where I would get a discount but I couldn't understand them.

    Thanks for your vote!
    PODS
    Response from PODS

    Your recommendation is invaluable to us, Darrin. Thanks for spreading the word!

    Verified purchase
    Customer ServiceTechPunctuality & SpeedMaintenanceTimeliness

    Reviewed Oct. 2, 2024

    The delivery and pick up of POD was fine. My issue is the door would not roll up properly. My neighbor in Chicago had considerable trouble getting the door to roll up. I called the main office about the defective door and was told someone came out and got it opened. I remained home waiting for this person. He never rang my doorbell, my phone showed only my calls to PODS for a time frame. It was a horrible experience.

    Thanks for your vote!
    PODS
    Response from PODS

    We appreciate you taking the time to share your feedback, JoAnn. We certainly don’t like to see this. If you’d like to chat, please email socialmedia@pods.com with your customer ID so we can take a look.

    Verified purchase

    Reviewed Oct. 2, 2024

    Dustin went above and beyond to explain the service, set up, and deliver the container. He even inspected the destination beforehand to ensure the container would fit. The container was clean and exactly the size we needed. It was delivered to both locations on time as expected. The container was picked up on time after the service ended. I recommend PODS to anyone moving or needing temporary storage.

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    PODS
    Response from PODS

    Kudos to Dustin! And thank you, Ranae, for acknowledging their commitment to delivering exceptional customer care! We're looking forward to working with you again soon!

    Verified purchase

    Reviewed Oct. 2, 2024

    Very pleased with all departments for this order. As it turned out our plans changed and we didn’t use the POD. We will definitely recommend and use PODS if we have a move in the future. PODS moved us from Washington to Oregon 15 years ago and did a great job.

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    PODS
    Response from PODS

    We recognize you have many choices when it comes to moving and storing your belongings, Verna, and we're incredibly grateful you chose PODS! It was a pleasure working together with you! Let's do it again soon!

    Verified purchase
    PriceQuote AccuracyStaff

    Reviewed Oct. 2, 2024

    This was my 2nd time utilizing a POD for moving and it was seamless! I moved from PA to NH and kept my POD in storage for about 9 months. The contents were in perfect shape and the delivery/pickup was amazing, considering that we are located on a narrow dirt road! The cost was similar to a moving service, but with more flexibility. I WOULD DO IT AGAIN!

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    PODS
    Response from PODS

    We’re glad to hear it, Diana! Thank you for stopping by!

    Verified purchase
    Customer ServiceMoversStaff

    Reviewed Oct. 2, 2024

    I had the best experience with PODS. Everything felt really seamless and I called the helpline multiple times needing to make sure things were input properly when I changed dates and they were so helpful too. Talking to a real person really matters to me for customer service so I appreciated that. 10/10 would recommend PODS.

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    PODS
    Response from PODS

    Teamwork makes the dream work! Thanks for the shout-out, Caitlin!

    Verified purchase
    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedStaffCommunication

    Reviewed Oct. 2, 2024

    From the quote to the final delivery, PODS was polite, professional, and punctual. The initial delivery was easy to complete and set up with the driver calling ahead to verify that everything was prepared. The delivery went off without an issue. With the transport and the delivery, it was effortless and was able to offload all of my keepsakes and pick it up without any interruptions. I would definitely use again to move.

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    PODS
    Response from PODS

    We're ecstatic hearing we hit it out of the park for you, Brian! Thank you for your fantastic review! We can’t wait to share it with the rest of our team!

    Verified purchase
    MoversPunctuality & SpeedStaff

    Reviewed Oct. 2, 2024

    I rented a PODS for one month to reorganize my home. The delivery was 100% GREAT! HOWEVER, I heartily recommend being prepared for having your PODS picked up the day before the "window" they give you. My pickup driver arrived 2 hours early (8am for a 10-2 "window") and I was not ready. The PODS was empty but I had left my padlock on to prevent any mischief to it. All in all, it was a very good experience, and I will recommend to my friends/family and order from them again if needed.

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    PODS
    Response from PODS

    We appreciate you taking the time to spread the word about your awesome experience, Bonita. We have your back when you need us again!

    Verified purchase
    Customer ServiceSales & MarketingPriceMoversQuote AccuracyEase of UseRates

    Reviewed Oct. 2, 2024

    I HIGHLY RECOMMEND PODS! I have used PODS twice now and when storage for moving is required, I will use them again! Got a great sale price, wonderful customer service & assistance, easy to use website, the POD was clean & the delivery & pickup were on time & efficient. PODS was the best decision I made for my move. Couldn't ask for more!

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    PODS
    Response from PODS

    We appreciate you taking the time to spread the word about your satisfaction with the level of service PODS provided, Sue. Thank you!

    Verified purchase
    Customer ServiceMoversPunctuality & SpeedStaff

    Reviewed Oct. 2, 2024

    We had an excellent experience with using PODS to move our home furnishings from Jacksonville to Wellington, Florida. The scheduling was very precise from beginning to end, even though we had to change the dates and times often. The customer service was excellent; Every phase of our move was well directed, from delivery of our POD, loading with helpers, pick-up and then delivery to a new home in a new city. They even held our POD in a local air conditioned facility until we knew where we were moving, and then gave us another list of helpers to hire to unload there. Their delivery times for each part of the process were very reliable. I must also compliment the HireAHelper movers. They were incredible in loading and unloading our home furnishings. I wholeheartedly recommend using PODS for your next move, no matter how big or small or how far. This company is a well oiled machine!

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    PODS
    Response from PODS

    Thank YOU for choosing PODS and sharing this wonderful review with us, Marcy. We count ourselves lucky for customers like you!

    Verified purchase
    Customer ServicePriceMoversQuote AccuracyStaffRates

    Reviewed Oct. 2, 2024

    My Wife and I had a Climate Controlled PODS container for 5 years from Florida. We intended on having it 1 year. The POD was clean and the pick up and delivery was on time and very helpful. Customer service was very good but a little confusing near the end. If there was a negative, it was the significant price increase during the rental time. Otherwise, I was very happy with the PODS Service.

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    PODS
    Response from PODS

    We’re happy that you're pleased with your service from PODS, Robert, and look forward to supporting your moving and storage needs again in the future. Thank you again for choosing PODS!

    Verified purchase
    MoversStaff

    Reviewed Oct. 2, 2024

    Used two PODS to facilitate moving furniture and belongings from northern California to southern California. The process of delivering, picking up, storing, delivering and picking up of the PODS was perfect. The drivers were timely, professional and attentive to my POD drop off location request. Would definitely refer to friends and use again.

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    PODS
    Response from PODS

    Big shout-out to our team! Thank you, Lance, for recognizing their dedication to exceptional customer care. Looking forward to working with you again in the future!

    Verified purchase
    Customer ServiceContract & TermsMoversStaff

    Reviewed Oct. 2, 2024

    The entire process went smoothly despite my need to change some dates. Very courteous, respectful and helpful. Suggest a hard copy of arrangement be given customer at initial drop off in case phone access impaired, including emergency contact number. Only drawback was that the door had a “catch” in it requiring some jiggling to get it open. Will use PODS again if needed.

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    PODS
    Response from PODS

    We're honored you chose PODS for your moving and storage needs, Wendy! It was a pleasure working with you. Let's team up again in the future!

    Verified purchase
    MoversPunctuality & SpeedDamageTimeliness

    Reviewed Oct. 2, 2024

    The two gentlemen that delivered and picked up the pod were very cordial and nice. I found out the first time that I needed to schedule in advance, not the next day and be prepared. There was very little damage to any items, more just moved around, however the POD was not full, so probably too much room to move around.

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    PODS
    Response from PODS

    Aren’t our drivers amazing?! We’re so grateful for them, and we’re always happy to hear when customers experience how amazing they are too! Thanks for the kind review, Connie!

    Verified purchase
    PriceMoversQuote AccuracyStaffRates

    Reviewed Oct. 2, 2024

    Hired PODS (Large Container) to move our granddaughter cross-country. From the delivery, loading, transport, temp. storage and unloading in Texas - the experience was fantastic! Everyone was extremely professional and timely. The pricing and their good reputation provided peace of mind. Highly recommend this company for your next move!

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    PODS
    Response from PODS

    Thanks for sharing your experience with us, Ruth! This is a great review!

    Verified purchase
    Customer ServicePriceQuote AccuracyPackingRatesTimeliness

    Reviewed Oct. 2, 2024

    I booked over the phone, then from there, I could make changes online afterwards if I needed to. I did two pods, the packers and unpackers and the car shipper, and I was pleased. We always act crazy when it comes to money, but PODS' price was lots better than some that I read. Plus, I got to put my own stuff in the pods, lock them up, and that's what came to me. It all arrived and I didn't have to worry about anybody, layovers and people going through my stuff. I didn't have to count how many boxes I was putting in the truck, and I liked that part. I didn't have to worry about being overweight with the furniture. Yes, I had to watch what I put in the truck, but that's normal with anything else. It was good.

    My house was already packed, and the packers came. When the pods got here, the unloaders came and took it off. I did that twice ‘cause I had two pods. The people that picked up the pods were great. Even the car shipper was great. My car shipped and was here the next day. They get kudos from me. Everything was great, and I will recommend PODS any time. I enjoyed the move. It was to my liking and it was better than other ways that I've heard people talk about as well.

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    PODS
    Response from PODS

    Hi, Chiquita! We're grateful for your kind words and your choice to share your experience with PODS. Thank you!

    Verified purchase

    Reviewed Oct. 2, 2024

    I used PODS a long time ago and it worked out very well. It happened the same way recently when I moved my daughter from one location to another. Everything was good.

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    PODS
    Response from PODS

    We get so much joy from serving customers like you, Todd! Thank you for trusting us with your move!

    Verified purchase
    Customer ServiceMoversPunctuality & SpeedStaffTimeliness

    Reviewed Oct. 2, 2024

    I called a guy to move furniture and since it was out of state, he connected me to PODS. I worked with them online and over the phone, and it was fine both ways. I got the smallest pod, which measures 12 x 12, since I only had to move items. The guy loaded it for me and he ended up moving it for me from Florida to Boston. It arrived on schedule and the guy helped me unload it. I was very happy.

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    PODS
    Response from PODS

    Hi, Diane! Navigating a move can be overwhelming, so we're grateful to have been able to make your move a bit smoother for you!

    MoversPunctuality & SpeedStaff

    Reviewed Sept. 30, 2024

    PODS service is amazing. We moved from US to Canada and it's the best option to move in North America. Scheduled pickup drop off was on time and hassle-free. In Canada Mississauga Center the Kulvir delivered the POD and picked it up. He was on time and very professional. Amazed with the service. We Highly recommend PODS.

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    PODS
    Response from PODS

    Hi, Barun! We appreciate you taking the time to spread the word about your satisfaction with the level of service PODS provided. Thank you!

    Customer ServiceTechDamageRefunds & PayoutsMaintenanceHonesty & Transparency

    Reviewed Sept. 26, 2024

    Horrible. Lie. MICE property damage. Start to process. Refuse to pay for damages despite liability and common decency. They deliver and pick up and lie about when broken door lock. MICE GALORE. RUDE and stupid corporate. Stay away and read the contract carefully. Requested arbitration ignored. Just want their money.

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    PODS
    Response from PODS

    We appreciate you taking the time to share your feedback, Deborah. It'll be shared with the appropriate teams.

    Verified purchase
    Customer ServiceMoversPunctuality & SpeedDamageMaintenancePackingStaff

    Reviewed Sept. 26, 2024

    I used PODS 20 years ago and I liked them. I called them recently to move us and the experience was okay. I just noticed this time I had broken items in my pod, but that could have been the way I packed them or could be the impact of lifting it and bringing it to me. Aside from that, the size they brought us initially was too small. They picked it up immediately then two days later, they brought the correct size that we needed. So, I appreciated that. We kept it for seven days then they picked it up. We paid rent on that pod for a good eight months, then we finally got it delivered to our destination.

    But I had a problem with one of their customer service people because for some reason, they kept changing my delivery date. I was calling them to find out why and I had a very rude person. As a matter of fact, I reported her. I told PODS that that call with her was very confusing and that she was not very helpful. The person who helped me explained why my date had changed because I wasn't given the correct instructions on how to set a delivery date. Overall, I would use PODS again.

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    PODS
    Response from PODS

    Hi, Tonya! Thank you for your feedback and for sharing your experience. We appreciate your insights and will use them to continue improving our services. If there's anything specific you'd like us to address, please feel free to reach out directly.

    Verified purchase
    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedDamagePackingStaff

    Reviewed Sept. 26, 2024

    I looked at having people come in and pack, and since we were not necessarily taking a lot of stuff with us to our new home, we thought that going with PODS would be more cost-efficient for us to pack it ourselves and load the pod. It was tough though. Even if we thought we weren't taking a lot, we still filled the pod to the rim. So, people might wanna really consider that professionals know how to pack things better than the average Joe. If someone had a lot of stuff, having to get multiple PODS could get expensive really quick, but for our purposes, the value was absolutely great.

    The customer service reps were very helpful. We were all over the place when trying to plan this thing and they wrote it and modified it every time. It was a very pleasant experience. Another thing is we had a very tight driveway that was very hard to work with. We had a power line that was really close to where the gentleman shouldn't have been trying to load the pod, but he was super careful and got it in there and told me this is as far back as he could get it. He was a super nice guy and didn't ruin the driveway. They dropped it off and they even responded. We told them we packed the pod quicker than we thought we would and they came and got it early for us.

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    PODS
    Response from PODS

    Hi, Keith! We’re happy that you're pleased with your service from PODS and look forward to doing business with you in the future. Thanks for the great review.

    Verified purchase
    Customer ServicePriceMoversPunctuality & SpeedStaffRates

    Reviewed Sept. 26, 2024

    I had to move out of one house weeks before I could move into the next so I was in limbo fir a while. A regular mover from point A to point B didn't work out for me because those guys were telling me that I needed to rent a warehouse for a month. And then, they'd moved from one house to the warehouse, and move from the warehouse to the new house. It was too much trouble and too expensive, whereas PODS does that for you. You load your stuff up, and they pick it up and warehouse it until you're ready for it. Then, they bring it to you. I talked to somebody on the phone from down in Florida where their home office is, and the customer service people were great. The drivers texted the day before and when they were on their way. They were all friendly and did a great job moving the pods around.

    I had two pods dropped off, two picked up, the same two dropped off again and then picked up. So out of the eight instances, I probably met five different drivers and they were all good. It was a unique situation that one house sold faster than we were ready and the newer house wasn't available until it was almost three weeks later. If it were up to me, I would rather just have somebody pick my stuff up, drive it to the new place and drop it off. But that wasn't available to me. And once you get past that, unless you use a third party to help move your stuff, you're on your own. They drop the pod off. You have to load it. And then when they bring it by, you have to unload it. So you have to be ready to do that type of labor yourself. PODS will give you some third parties if you're interested. But they don't offer the manpower to help load them. So that's just another step if you need it.

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    PODS
    Response from PODS

    Hi, David! We appreciate you taking the time to spread the word about your satisfaction with the level of service PODS provided. Thank you!

    Verified purchase
    DamageTransparency

    Reviewed Sept. 25, 2024

    The last gentleman that we had that moved the pod from the storage place to our final location was totally wonderful. He was one of the best persons we've ever had. He was transparent. He was cautious of where he was putting it. He wanted to make sure our driveway was set before he put it up. It was good service. 100% use PODS.

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    PODS
    Response from PODS

    Hi, Keely! We’re happy that you're pleased with your service from PODS and look forward to doing business with you in the future. Thanks for the great review.

    Verified purchase
    CoverageSales & MarketingPriceQuote AccuracyBillingRates

    Reviewed Sept. 25, 2024

    We relocated here from New Hampshire in 2005. Our house wasn't ready, so we knew we would have to put stuff in storage, and rather than move it and put it somewhere and have to move it out, at that time, we read about PODS, so we had stuff in storage for almost a year. Here we ended up by filling a fun pod and we ran out of space, so I had to order another smaller pod. When the house was ready, we had both pods moved here and took our time emptying them. The pods were clean and sturdy.

    PODS made me a monthly rental price. How long would I have in storage at the time, with the house not being ready. The home person told me how long it would be. When PODS asked me, I simply told them. I didn't realize I got a discount. When the house was ready sooner than I thought, I got an extra fee based upon what it would have been if I would keep the stuff insured for a shorter period of time. I didn't like that experience. I thought it was nickel and diming. Maybe they told me at the beginning, but when moving, people got much going on, I didn't give it another thought. Suddenly, to get this extra $900 bill at the end, I wondered, “Oh, gee! What the heck is going on here?” I was very unhappy with that. But if people are moving and wherever they're moving to won't be ready for a while, I’d tell them, “PODS is the perfect solution in my mind, because you're not moving twice."

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    PODS
    Response from PODS

    Hi, Gaile! We appreciate you taking the time to spread the word about your awesome experience. We have your back when you need us again!

    Verified purchase
    Customer ServiceMoversMaintenanceStaff

    Reviewed Sept. 25, 2024

    We had a pod delivered to our residence and we used it for storage for a week and then, the reps came and picked it up. The customer service from PODS was very good. They responded to my telephone call and set up a date. They delivered in a timely manner. But when they did, they struck a post. It was a brand-new driver and she felt awful. But they removed it when we asked them to do so in a timely manner too. I got a bid to fix the post and they sent me a check. So, I'm perfectly happy.

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    PODS
    Response from PODS

    Hi, John! Thanks for the awesome review! We work hard to meet expectations such as yours, and we’re happy to hear we hit the mark for you. Come back and see us soon

    Verified purchase
    Customer ServiceMoversStaff

    Reviewed Sept. 25, 2024

    Extremely frustrated with our experience. Customer service is very difficult to get a hold of someone who actually seems to know what they are doing. We lost out on money due to a driver deciding they didn't feel like picking up our container. We had already hired help to unload only to be told 2 hours after our container should have been dropped off that it wasn't coming that day. Very frustrated.

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    PODS
    Response from PODS

    Hi, Katie. We’re disappointed to see this. We encourage you to send us an email at socialmedia@pods.com with your customer ID and additional details so we may best assist.

    Verified purchase
    Customer ServiceContract & TermsMoversPackingStaffRates

    Reviewed Sept. 25, 2024

    I was moving from Virginia across the country to California and didn't wanna have to pay the fees associated with the formal mover, so I went with PODS for the self-pack option. I submitted the original interest online, then most of the arrangements were made over the phone. The process was a bit rushed, but there was nothing disappointing about it. However, I went with the smallest container possible. It was deemed that the one that I had would be more than large enough, but it was packed to the brim by the time I was done. I didn't have a lot of furniture, but I had a lot of stuff and I regret not getting a bigger pod.

    The drivers were fantastic. They were the best part of the whole experience. They were very informative, kind and timely. The gentleman who ended up dropping off the pod in California spent all this extra time trying to get the door open when it got jammed. He was super positive about the whole thing even with the fact that he was doing it in the middle of a heat wave. He was amazing. Still, I'd tell people to go with a pod that's a little larger than they think they would need and to pay attention to the packing instructions in terms of making sure the door doesn't get blocked.

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    PODS
    Response from PODS

    We're honored you chose PODS for your moving and storage needs, Lauren! It was a pleasure working with you. Let's team up again in the future!

    Verified purchase

    Reviewed Sept. 24, 2024

    Recently used PODS during a move. Love the convenience. Drop off and pickup at first location were great. Drop off at destination did not follow directions on facing which made unload way more difficult and time consuming. Also for destination the dates available were much more restrictive so making changes had to be done well in advance (inconvenient).

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    PODS
    Response from PODS

    Lisa, we know you have many options when it comes to moving and storing your belongings, and we’re incredibly grateful you chose PODS! We truly appreciate you taking the time to share your feedback, which will be passed along to the appropriate teams as we work to continuously improve the customer experience

    Verified purchase
    Customer ServiceMoversStaffFollow-Through

    Reviewed Sept. 20, 2024

    Very professional employees. Every time I called and spoke to an employee, they were courteous and answered all questions. They followed through on all requests. The drivers that picked up and delivered the Pods were wonderful. They were very helpful, placed the Pods exactly where I needed them. We moved out of State, and they made the move a lot easier.

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    PODS
    Response from PODS

    Your five-star review means a lot to us, Leo! Thank you!

    Verified purchase
    Customer ServiceMoversDamageStaff

    Reviewed Sept. 20, 2024

    Happy customer. My pod was at my house when they said and delivered without any problems. Great customer service!!!! Both drivers were super friendly and very careful when delivery and picking up. Thanks

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    PODS
    Response from PODS

    Aren’t our drivers amazing?! We’re so grateful for them, and we’re always happy to hear when customers experience how amazing they are too! Thanks for the kind review, Kelli!

    Verified purchase
    PriceMoversQuote AccuracyPunctuality & SpeedDamageMaintenancePackingRates

    Reviewed Sept. 20, 2024

    I've never used a moving company in my life even though I've moved 5 times in my adult life, 2 of those between states. In my most recent move I didn't want to use one again. I decided to try PODS and am glad I did. I could pack my things the way I wanted them, and I could load them how I saw fit into the POD. Using PODs I didn't have to worry about when a moving company could fit me into their schedule, and also didn't have to have a bunch of moving guys going through my stuff or not packing it safely. AND, I didn't have to drive a huge rental truck for hours to my new home.

    Drop off and pickup of the PODs was fast, and they showed up a week later at my new home (400+ miles away). Nothing was broken and unloading was done at my pace, again, not defined by a moving company's schedule. I did not do any price comparisons between moving companies and PODs, and felt I spent a lot on the PODS, but it gave me the moving experience I wanted and that I could control. I am glad it's the way I decided to go.

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    PODS
    Response from PODS

    Hi, Scott! We appreciate you taking the time to spread the word about your satisfaction with the level of service PODS provided. Thank you!

    Verified purchase
    MoversPackingStaff

    Reviewed Sept. 20, 2024

    Our two PODs were picked up on the day and time specified and this was the easiest part of our interstate move. Everything arrived perfectly intact. We used tie downs inside to hold stacks of boxes in place and not one thing moved! The drivers were all courteous and friendly and answered a couple of questions. I only wish that the movers we used for major furniture pieces were as good since they lost items and gouged wood furniture. We highly recommend PODs to anyone.

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    PODS
    Response from PODS

    We're honored you chose PODS for your moving and storage needs, Annette! It was a pleasure working with you. Let's team up again in the future!

    Verified purchase
    Customer ServicePriceMoversQuote AccuracyDamagePackingStaffCommunicationProfessionalism

    Reviewed Sept. 20, 2024

    Poor communication by the coordinator, Casey who provide any information beyond cost and associated timeline. She didn’t explain the process, address questions I had, or offer helpful information like…items will be bounced around as the POD will be loaded on and off a truck and into and out of storage, or I would have stood right by the door to the POD when it was being loaded…. Because, what I had were 2 guys who took 2.5 hours to pack 3 pieces of furniture and dumped my Ethan Allen bed frame and a 55” tv in the middle of the POD with no packing. Both were terribly damaged, despite packer assurance that they would pack anything that I hadn’t already packed.

    I called the supervisor who responded to my initial survey and she said that the packers literally did NOT do as I described. She then said that I could submit a claim, but how could I prove that they caused damage when another company did the unloading. It was crazy…. She was completely confrontational and aggressive. The driver who picked up and the driver who dropped off were awesome; both were professional, asked specific questions to ensure placement and pointed about important details, like the number on the outside of the POD being my reference etc. Ultimately I had an awful experience, but that was 99.9% due to Pack & Load.

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    PODS
    Response from PODS

    Hi, Laura. PODS is not directly affiliated with any movers/labor providers that you contract to load/unload your container. We recommend reaching out to them directly for assistance. We’re sure they can help you file a claim.

    Verified purchase
    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedStaff

    Reviewed Sept. 20, 2024

    PODS was everything we needed, a chance to fill the right size (large) PODS on our schedule, have it removed and stored safely until we needed it, and delivered where we needed. When we moved we had a stopping place with family but no idea of our permanent home or how long it would take to deal with all the frustrations that come with that. PODS was our one secure haven for our belongings, as flexible as we needed, which was VERY! And at a cost well justified by how complicated everything else turned out to be. Your staff was helpful and informative, whether on the phone or behind the wheel. While I hope never to move again, if I do you'll be on the top of our list. Thanks.

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    PODS
    Response from PODS

    We’re grateful for customers like YOU! Thanks, Heather!

    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 20, 2024

    I was very hesitant on using PODS after reading all the negative reviews and horror stories. Booking was easy. Pod was delivered with no issues and on the date we wanted. Pod was very clean on the inside. Pick up, transport out of state and delivery to new location went perfectly. The only minor problem we had is when it came time for them to pick up the emptied pod. Once you schedule your pickup date, there’s no way to change it. We emptied the pod so much sooner than expected so it had to sit on the driveway for a whole week. Wasn’t a big issue. We moved at the height of moving season so we understood. Will use again if we ever need to move out of state.

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    PODS
    Response from PODS

    Appreciate your five-star review, Diana! Thank you!

    Verified purchase
    PriceDamageRefunds & PayoutsMaintenance

    Reviewed Sept. 20, 2024

    Your moving services were the worst I have ever experienced. I had a large, 8000 Fr home and your people pull up in broken down van with his wife. He went to homeless shelter and hired a bunch of drug addicted people and my beautiful furniture was damaged, glass broken on and on. I had 4 days to move and had no options but to allow them to move. He ask for more money and said y'all don’t pay him enough. I have damaged furniture and no repose from y'all. Absolutely a nightmare. The pods and people that brought and picked up pods was very good. Your moving service a nightmare and your lack of responsibility is criminal.

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    PODS
    Response from PODS

    Hi, Jannje. PODS is not directly affiliated with any movers/labor providers that you contract to load/unload your container. We recommend reaching out to them directly for assistance. We’re sure they can help you file a claim.

    Verified purchase
    Customer ServiceSales & MarketingPriceQuote AccuracyPunctuality & SpeedStaff

    Reviewed Sept. 20, 2024

    If you get a quote using a coupon code, and then come back later to finish up the deal, the coupon code doesn't always stay. I learned that the hard way. Seems to me like a good customer service rep would figure out a way to apply it instead of saying it's not technologically impossible.

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    PODS
    Response from PODS

    Hi Danelle! We aim for transparency in our pricing, and all charges are outlined in your order confirmation. You can view this document by logging into your account at MyPODS.com. We appreciate you sharing your feedback, and we'll ensure it is passed along to the appropriate teams as we continuously work to improve the customer experience

    Verified purchase
    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedStaffRates

    Reviewed Sept. 20, 2024

    PODS has exceptional customer service. They are upfront with pricing and there were no hidden costs. They arrived when they said they would and delivered on time. I would definitely use them again. They had excellent communication with their customers. I had a small problem opening the door when they first delivered because the contents shifted. The driver returned promptly and assisted me.

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    PODS
    Response from PODS

    We get so much joy from serving customers like you, Peter! Thank you for trusting us with your move!

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    MoversStaff

    Reviewed Sept. 17, 2024

    Just recently moved to Tulsa from Phoenix and for my storage and moving purposes I decided to invest in a PODS storage unit. This was my first big move out of state and utilizing a service like this. I lived in an apartment and notified management that I would be receiving a POD storage unit, as I needed to reserve 2-3 spaces for the POD to get dropped off. Both drivers for the drop off and pickup were very responsive. And I love that I have the option to ship my container anytime when I am ready.

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    PODS
    Response from PODS

    Aren’t our drivers amazing?! We’re so grateful for them, and we’re always happy to hear when customers experience how amazing they are too! Thanks for the kind review, Taylor!

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    MoversPunctuality & SpeedPacking

    Reviewed Sept. 17, 2024

    I had 2 issues. The first POD was delivered very late and the movers could not wait - they had to come back at a later time. When the POD was delivered to my new address it was filed with moths. I had to throw out 2 rugs and moths were in every box I had. I thought the POD was in a climate controlled area. Using the PODS was convenient.

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    PODS
    Response from PODS

    Hi, Diane. We certainly don’t like to see this. If you’d like to chat, please email socialmedia@pods.com with your customer ID and additional details.

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    Customer ServiceMoversStaff

    Reviewed Sept. 16, 2024

    Upon dropping off our unit in Cuyahoga Falls, we were told by the driver that our POD would be in Naples, FL on the 29th of June. After not seeing it move for almost a week (we had an airpod in it), I called customer service. I was shocked to learn I had to initiate the movement of the unit by calling. I was then told it would not arrive until AFTER our month deadline. The agent was able to get an extension. Our POD spent several non-moving days in truck stops exposed to all the elements after the agent "expedited" the delivery. In the end, everything came through fine and the drop-off driver was extremely helpful! He stayed to ensure we could open it (which we couldn't since the contents had shifted), rehooked everything back up again and the tilted the unit so could open it. His service was exceptional!

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    PODS
    Response from PODS

    Hi, Jane! Thanks for taking the time to leave a review. Your input is important to us as we strive to provide the best possible service. We're always looking for ways to improve, and your feedback helps us do that. Thank you for choosing PODS!

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    MoversStaffTransparency

    Reviewed Sept. 15, 2024

    We rented a POD for 7 months. It was delivered when arranged. It was clean. It has a semi transparent top which allows a lot of light in which was very helpful. When we were finished they picked it up the day we requested. Hassle free experience. I recommend them. I had a positive experience.

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    PODS
    Response from PODS

    We get so much joy from serving customers like you, Peter! Thank you for trusting us with your move!

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    Customer ServiceMoversQuote AccuracyPunctuality & SpeedStaffBilling

    Reviewed Sept. 15, 2024

    We needed storage and moving. We didn't know where we were gonna land after our last place. We had some interstitial time when we didn't know what it was gonna be exactly. We needed a place where we could store our stuff that we trusted. We had a bad experience with a moving company. We heard good things about PODS, and I had used them for a move-in. So we chose PODS to do our moving because we knew that they would do a good job for us.

    Every time I reached out to their customer service, it was stellar. One of the reasons that we didn't go with the moving company we used previously is because their customer service was atrocious. So this was a welcome difference. They were in the know and they knew what was happening. At one point, they wanted to put me on my payment out a couple of days. Because of the limits on my debit card, I had to have it happen that day. They stayed on the phone with me and made sure it went through. And they weren't upset with me. They just rolled with the punches and did what customer service agents should do.

    The drivers were all very courteous and helpful. We had difficulty in getting a driver into the place when they were dropping off our empty container. They said, "We'll wait until you get it clear." It was great. We were at seminary and there were a lot of people moving away at the same time. And we said, "You should use PODS. They're great."

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    PODS
    Response from PODS

    Hi, Jay! We're grateful for your kind words and your choice to share your experience with PODS. Thank you!

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    MoversStaff

    Reviewed Sept. 14, 2024

    PODS delivered a pod to my location. I kept it for a length of time, and then they came and picked it up. They were convenient. I booked the pod online. It worked well. The driver was very professional. He said, "Where do you want it?" He placed it where I requested it. When he picked it up, the experience was very professional as well. There were no bad interactions at all.

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    PODS
    Response from PODS

    Hi, Terry! Glad we could assist you! We're here whenever you need us!

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    Customer ServiceSales & MarketingStaff

    Reviewed Sept. 14, 2024

    My friend saw PODS advertised, so we checked that out because I needed to store my things for about six weeks. Instead of using just a regular moving company back and forth, I figured it was one less transfer of belongings. I booked over the phone and the reps were great. They gave me their personal phone number so that I could get ahold of them if I had any questions or needed anything. It worked very well.

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    PODS
    Response from PODS

    We recognize you have many choices when it comes to moving and storing your belongings, Cheryl, and we're incredibly grateful you chose PODS! It was a pleasure working together with you! Let's do it again soon!

    Verified purchase
    Customer ServiceMoversQuote AccuracyStaffTimeliness

    Reviewed Sept. 14, 2024

    I had a good experience with PODS. I went down to their store and the process was very easy. I got two pods, and they were in good shape. The drivers were also very helpful. They called me when they were on their way and gave me an estimated time of arrival, then they put the pods where I wanted them. It was the same thing when they came to pick them up.

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    PODS
    Response from PODS

    Big shout-out to our team! Thank you, Sam, for recognizing their dedication to exceptional customer care. Looking forward to working with you again in the future!

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    Customer ServiceMoversPunctuality & SpeedStaffTimeliness

    Reviewed Sept. 14, 2024

    I booked the pod over the phone, but the booking was wrong so I changed it online. I got the large one and I also booked someone to help me load it. Everyone was very nice. The driver was great. I asked him to put it as close to one side of the driveway and he did his very best to do that. I filled the pod up the next day and they transported it two days later. I just wish there was one in between the small pod and the large pod.

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    PODS
    Response from PODS

    We're honored you chose PODS for your moving and storage needs, Lynda! It was a pleasure working with you. Let's team up again in the future!

    Verified purchase

    Reviewed Sept. 13, 2024

    I used PODS twice. I moved my mom from Florida in July. And I moved my stuff from my house, stored it in the pod for a bit in my driveway, and moved it to my new house in October of last year. It was great. I told a couple of people to use PODS.

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    PODS
    Response from PODS

    Reviews like this are why we do it. We’re so happy to have been able to come alongside you on this journey, Tracy. We’re here to help if you ever have to move again!

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedStaffRates

    Reviewed Sept. 13, 2024

    PODS was the one that friends and co-workers kept recommending the most and it was an easy one. The person over the phone explained the fees and scheduling very clearly. He also allowed me to ask any questions or have him clarify anything that was not clear for me or any doubts that I may have with the service. The experience with the drivers was very good. I received a phone call when they were on the way to drop off and pick up. If it wasn't a phone call, it was a text message. They were very accurate when they estimated the time of arrival and it was very nice to be able to communicate with a person at real time.

    Overall, it was a very positive experience. I like the way the company is being run. It's very personable and nothing is hidden. You can always call and speak with a person. The employees are very knowledgeable, either the driver or the person over the phone doing the booking or if we have any questions about an existing booking. The prices were also very reasonable, especially for my move. It was across the country and what I paid versus what I had seen in other companies was very affordable for the normal hard-working American.

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    PODS
    Response from PODS

    Thanks for sharing your experience with us, Juliana! This is a great review!

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    TechPriceQuote AccuracyPunctuality & SpeedDamageStaffRates

    Reviewed Sept. 13, 2024

    We had a bad leak in the house so we had to rip out several rooms. We had to store our furniture out of the way while they repaired everything. There was no way I could move stuff to an outside storage place and PODS delivered the pod to the house and picked it back up. I got the largest pod as I wanted to be safe on having enough room. There was extra room if I had to go in and move around to get something I needed. It was great.

    As soon as I ordered the pickup, they came. I went back online and let them know I was finished. They came a day later and got it. We made sure everything was out and I loved not having to be at home. I didn't have to be there or meet them, which saved me a lot because I work. I was happy with the price that I paid as well. The only thing I had trouble with was I could not lift the door. But it was just me and the upper body strength. I had to get somebody else to help me. They offered to come out, but somebody else told me they had a pod before.

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    PODS
    Response from PODS

    Our team loves seeing this! Thanks for the review, Robin!

    Verified purchase
    Customer ServiceMoversQuote AccuracyPackingStaff

    Reviewed Sept. 13, 2024

    This is the second time we’ve used PODS and it’s for a moving service from a residential home from Austin to Conroe. I got an estimate online and it was super easy. Then, I followed up via phone. The customer service was fantastic. I like the convenience and not having to load and unload twice. We had five pods, a U-Haul trailer, two car loads and one flat bed a weekend before. I should have purged more before I moved, but I didn't have that luxury. But everything went exactly as planned. People should do it. PODS is more efficient and economical, if you can't afford to have somebody do all your packing and unpacking for you.

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    PODS
    Response from PODS

    We recognize you have many choices when it comes to moving and storing your belongings, Terri, and we're incredibly grateful you chose PODS! It was a pleasure working together with you! Let's do it again soon!

    Verified purchase
    Customer ServiceMoversStaff

    Reviewed Sept. 13, 2024

    I needed a pod container and third-party labor to unload the container once it got to the destination, and I wanted somebody that I could rely on. I don't know if I could have saved $500 to go with another company, but I wanted the track record. I went with PODS, and after my first call, I liked the customer service guy that I talked with. I went from the West Coast to the East Coast, and when people go across country, they only offer a 16-footer. It ended up being what I needed, and the drivers who dropped the pod off and picked it up at each location were awesome.

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    PODS
    Response from PODS

    Hi, Mike! We’re delighted to hear about your experience! Thanks so much for sharing!

    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 13, 2024

    I booked an 8 x 10 pod online, which was about the right size for what I needed. It was easy to schedule the time and date of when I needed the pod, and it was just as easy to schedule the pick-up. PODS basically moved me from one house to another, and it was much easier compared to traditional moving. Loading and unloading the pod and then having them move it was a very easy task, and it made it more convenient for me. Everything was good.

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    PODS
    Response from PODS

    Hi, Dwayne! Thanks for the awesome review! We work hard to meet expectations such as yours, and we’re happy to hear we hit the mark for you. Come back and see us soon

    Verified purchase
    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedStaffRates

    Reviewed Sept. 13, 2024

    We liked the pricing of PODS and when we booked over the phone, their rep was good. We also had no issues with the drivers and things went smoothly. I wish they had been a little quicker in terms of their timing for delivering the pod. But we worked it out and they were quicker than the other companies.

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    PODS
    Response from PODS

    Thank you for choosing PODS for your move, Anne!

    Verified purchase

    Reviewed Sept. 13, 2024

    PODS was convenient to use. They would store the container for us and we didn't have to rent a trailer or pull anything. We moved to Colorado, so it was a long way. But everything went perfectly with PODS and they were right on time.

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    PODS
    Response from PODS

    Hi, Shanna! We’re happy that you're pleased with your service from PODS and look forward to doing business with you in the future. Thanks for the great review.

    Verified purchase
    PriceDamageMaintenancePackingStaffBilling

    Reviewed Sept. 13, 2024

    The young lady that we met with at the PODS office in Arizona was extremely knowledgeable and the booking process was very easy. We had to have everything moved over to Delaware and that went fairly well, too. The gentleman that packed our pod did an amazing job. We had a billing issue where they tried to charge us more money than they were supposed to, but other than that, it was a fairly good experience. We didn't have any damaged items that we've seen so far, though we're not done unpacking. We got a 16-footer and a 12-footer, and both of them seemed fairly sturdy. The things that I thought would break did not, so we're pleased with that because we've heard other stories where that's not the case. It has a lot to do with the person that packed the items.

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    PODS
    Response from PODS

    We recognize you have many choices when it comes to moving and storing your belongings, Edwin, and we're incredibly grateful you chose PODS!

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    Customer ServiceContract & TermsTechPriceMoversQuote AccuracyPackingStaffRates

    Reviewed Sept. 13, 2024

    I used PODS before when I lived in California and I decided to use them again when I moved from Maryland to Virginia. I made a call to them, then I got a representative and we went off everything together. I told him what I wanted and when I wanted it, and he gave me the prices. Once we agreed on it, we made a contract. I found that the a pod don't hold as much as they said it would, so I opted for the largest one. I got the 16-foot pod since I was moving from a one-bedroom but I had a lot of large furniture and boxes. Good thing I did, because I needed it.

    When the driver came, we talked about where he was going to put the pod and I told him how I wanted it to be fronted so that we could easily get to it. So, he did that. But I was supposed to have a lock that PODS charged me for and he didn't have it. He gave me some plastic ties to lock it up until I could get a lock for the pod. So, I had to go out and buy one which I was not too happy about. But PODs credited my account for the amount of the lock.

    The pod was completely clean, well together, and sturdy. Then PODS recommended some people to load it, so I went through that site and got some loaders who came and loaded it up for me. I had the pod for two days when they originally dropped it. Then they picked it up when they said they would and they dropped it off when they said they would. I had it for four days before they picked it back up, which was good because we unloaded it ourselves. And they picked it back up on time.

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    PODS
    Response from PODS

    Thanks for sharing your experience, Mary! We have your back if you need us again.

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    PriceMoversQuote Accuracy

    Reviewed Sept. 13, 2024

    We had to put our stuff into storage but had had a bad experience on movers so we decided to do it ourselves and used PODS. Everything they said happened, whether it was time-wise or cost-wise. They were great right from the start to the end, and I'd use them again.

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    PODS
    Response from PODS

    Hi, Jimmie! We’re delighted to hear about your experience! Thanks so much for sharing!

    Verified purchase
    Customer ServiceSales & MarketingMoversStaff

    Reviewed Sept. 13, 2024

    We moved our stuff as part of a military move, and we had to call from online because it wouldn't let me do the military discount. The rep was great. He was very nice and answered all my questions. The drivers were great as well. We got the largest container they have and it was good for what we used it for. We would have needed a couple more, but we ended up getting a U-Haul truck.

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    PODS
    Response from PODS

    We recognize you have many choices when it comes to moving and storing your belongings, Ashley, and we're incredibly grateful you chose PODS! It was a pleasure working together with you! Let's do it again soon!

    Verified purchase
    Customer ServicePriceQuote AccuracyPunctuality & SpeedStaffRates

    Reviewed Sept. 12, 2024

    My PODS experience was very good from initial phone contact, to the pickup of the container when I was done with it. Everyone that I spoke with knew exactly what i was requesting, and the delivery/pickup experience was quick and flawless. The prices were reasonable, and the container quality and cleanliness was excellent.

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    PODS
    Response from PODS

    Hi, Randall! We’re happy that you're pleased with your service from PODS and look forward to doing business with you in the future. Thanks for the great review.

    Verified purchase
    Sales & MarketingPriceMoversRefunds & PayoutsStaffBilling

    Reviewed Sept. 12, 2024

    I had to change my pick-up date and that was easy to do. However, I wish the pod was cheaper. The longer I have it, and if I pay my bill on time, I get an X amount of discount because it is pricey. Some incentives of that sort would be good. Other than that, everything went smoothly. The drivers were polite and professional.

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    PODS
    Response from PODS

    We recognize you have many choices when it comes to moving and storing your belongings, Suzanne, and we're incredibly grateful you chose PODS! It was a pleasure working together with you! Let's do it again soon!

    Verified purchase
    Customer ServicePriceMoversQuote AccuracyStaffRates

    Reviewed Sept. 12, 2024

    We were planning a move from Texas to New York and wanted to take the path of least resistance. Planning that kind of move is a lot of stress and can be a logistical nightmare. I did some research into long-distance movers and landed on PODS. They had a great timeframe, system, and their price was very fair. Everything went off without a hitch. The real deciding factor was that they move people to NYC all the time and have something called "city service" which plans around New York's regulations about moving. PODS moves people to New York and takes a lot of hassle out of it. I had to call a couple of times to change arrival dates and they always worked with me. Their customer service people are very kind and patient. If I ever do a big move like that again (hopefully not) I will be using PODs again.

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    PODS
    Response from PODS

    Hi, Cody! This is what we love hearing! We’re grateful for your decision to choose PODS!

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    Staff

    Reviewed Sept. 12, 2024

    Delivery and pickup were always on time! Alex was our PODS specialist for all deliveries and the final pickup. He was great! Masterfully drove the truck and expertly placed the POD with PODZILLA. It was wonderful to watch. He was also very nice. Everything we loaded arrived at the new house in great condition. I have recommended PODS to other folks who are moving and I will continue to do so. Thank you!

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    PODS
    Response from PODS

    Big shout-out to our team! Thank you, Emily, for recognizing their dedication to exceptional customer care. Looking forward to working with you again in the future!

    Verified purchase
    Sales & MarketingPricePunctuality & SpeedStaffTransparency

    Reviewed Sept. 12, 2024

    A friend used PODS in the past and she recommend me the service. The pod was a little expensive, but the company tried to help me with a bit of a discount. I accepted that because of the quality of the service. Everything was very fast and transparent, and I didn't have any issue related to my booking experience. They have Spanish assistance as well. They helped me very well, and I understood everything very clearly. The pod was good enough too. Everything was as I expected to be.

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    PODS
    Response from PODS

    Hi, Alan! We appreciate you taking the time to spread the word about your satisfaction with the level of service PODS provided. Thank you!

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    Customer ServiceMoversPunctuality & SpeedStaff

    Reviewed Sept. 12, 2024

    We had a great representative to initially schedule our move. The delivery and pickup driver in Indiana was efficient and knowledgeable. The communication in Hawaii was great. Every time we called with questions they were answered and adjustments were made to help us have a smoother transition. The Representative in Hawaii was extremely helpful. The driver in Hawaii was also efficient and helpful.

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    PODS
    Response from PODS

    We're honored you chose PODS for your moving and storage needs, Gracie! It was a pleasure working with you. Let's team up again in the future!

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    MoversStaff

    Reviewed Sept. 12, 2024

    Everything went well in my experience with PODS. They were very nice and professional. The driver was lovely and nice, too.

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    PODS
    Response from PODS

    Thanks for sharing your experience with us, Brenda! This is a great review!

    Verified purchase

    Reviewed Sept. 12, 2024

    I have rented a pod for the last two years for a summertime church picnic. I have been more than pleased with the ordering process the delivery and the ease to change the date of pick up when needed. Thank you very much.

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    PODS
    Response from PODS

    Hi, Mary! Glad we could assist you! We're here whenever you need us!

    Verified purchase
    Customer ServiceMoversPackingStaff

    Reviewed Sept. 12, 2024

    PODS' service was excellent! Drop off and pick up employees were great! Communication and office staff were courteous and helpful. Pod was clean and everything worked correctly. Easy to pack with ample tie off points for ratchet straps to keep the load from shifting in transit. Everything arrived intact. Thank you!

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    PODS
    Response from PODS

    Hi, Nick! We're grateful for your kind words and your choice to share your experience with PODS. Thank you!

    Verified purchase
    Customer ServicePriceMoversStaff

    Reviewed Sept. 12, 2024

    **Please note. I charge $20.00 for feedback or service reviews.** My experience with PODS from the first time I talked to them over the phone had always been positive and up-lifting. They are true problem solvers. I had moved 8 time before using the rigid big name national movers. However, PODS were very flexible, more professional and always gave choices that would solve my problems for the least expensive way. Every time I needed to talk to some one at PODS I got through. Their communications with me and my wife were terrific. I have been recommending PODS ever since. As a matter of fact I have recommended PODS to people who were not moving. Several people have taken my advice and are experiencing exactly what I did…. CONFIDENCE that my belongings were safe and would arrive exactly on time when promised.

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    PODS
    Response from PODS

    We're honored you chose PODS for your moving and storage needs, Alben! It was a pleasure working with you. Let's team up again in the future!

    Verified purchase
    Customer ServiceMoversStaff

    Reviewed Sept. 11, 2024

    PODS did a great job in providing a storage container when I remodeled my garage. The container was placed in a very convenient location although it took extra effort on the part of the driver. Every effort was made to satisfy my needs. Phone dialogue was appropriate and timely. I was very happy with the whole process from beginning to end. It was all handled by phone or Internet.

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    PODS
    Response from PODS

    Five-star service for a five-star customer like you, Alexander! Thank you!

    Customer ServicePriceMoversPunctuality & SpeedRefunds & PayoutsStaffCommunicationTimeliness

    Reviewed Sept. 11, 2024

    I used PODS to move from Maine to Oregon, expecting a smooth process. However, the experience was marred by errors on their part. Initially, PODS had to cancel and redo my order when I tried to add my boyfriend to the account, though they assured me it wouldn't affect anything. While driving across the country, I noticed PODS attempted to charge $1,248.78 over the agreed amount. I was advised to pay it and get a refund later, which was problematic given my situation. Upon arriving in Oregon, I confirmed twice with PODs that my POD would be available on 8/20. However, the day rolled came and I went to the facility to get my things with a UHaul that I rented only to be told it was still in Maine with no prior communication. As a result of taking off work on Tuesday 8/20, we were unable to take another day off work, so we were not able to access the pod until Saturday.

    8/31 - 11 days after the agreed upon service. My POD containing all of my belongings arrived a week later without warning, leading to the spending of additional funds in order to sustain myself. Expenses for items that we required but did not have access to because they were in the PODs had to be purchased. While this is going on, I received verbal confirmation that my card on file would not be charged for the additional month of storage ($321.96). I was told that there was a hold on my card so no money would be taken out. They ended up charging me the next day. I escalated the situation. They decided to settle this dispute without reaching out to me for any information that would have been helpful in a mutual resolution.

    I was offered $525 for the errors on PODs end regarding the shipping delay, and $321.95 for the month of extra storage. This amount is insufficient considering the $5,316 total I paid for PODS' services which were not rendered. I have now found out they closed my case with no communication or resolution. I still have yet to get any sort of resolution or refund. Today, I received a call that they are not willing to do anything higher than $525 for a refund. I gave up and accepted as it's like talking to a brick wall.

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    PODS
    Response from PODS

    Let’s find a resolution to this, Krista! Please email us at socialmedia@pods.com with your customer ID so we can work toward this.

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 11, 2024

    From FL to RI, pickup and delivery, and customer service, PODS did an amazing job. They saved me a lot of money. Customer service was always there, even when I changed plans a million times. I highly recommend PODS. Hopefully I'm not moving again, but if I did, I would use PODS.

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    PODS
    Response from PODS

    We appreciate you taking the time to spread the word about your satisfaction with the level of service PODS provided. Thank you for the recommendation, Shelley!

    Verified purchase

    Reviewed Sept. 11, 2024

    Your delivery and pick up fees seem excessive, especially considering the rental fee itself. I was also not happy with the last minute change in the pick up date. It created additional work for me to constantly go check on the shed (which was at one of our parks)....

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    PODS
    Response from PODS

    Hi, Fred. We'd like to connect with you to learn more and address your concerns right away. Can you please email socialmedia@pods.com with your customer ID?

    Verified purchase
    Customer ServiceMoversDamagePackingStaff

    Reviewed Sept. 11, 2024

    PODS was such a great experience moving our business that I have family now using them to move across country. The overall experience was near perfect. The initial setup was long and tedious and at times hard to understand the caller as she was in another country. But she made sure we were setup properly. The other downside was that we had a brief hiccup on re delivery setup (for a moment we believed our new town was undeliverable to so that was stressful but it worked out just fine). NOTHING was damaged and due to how we packed, NOTHING shifted at all.

    I was nervous as we had some hefty equipment in there and moving it across country is nerve wracking but I would do it all over again using PODs. The drivers in AZ called every step of the way upping drop off and pickup. I greatly appreciated that. In PA, I didn’t receive a single call so we had to keep an eye out as it wasn’t being delivered to our home and we needed to follow strict rules for street parking. It worked out but I would had appreciated a call upon drop off. But overall, again, it was a great experience and smooth sailing.

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    PODS
    Response from PODS

    Hi, Bailey! We appreciate you taking the time to share your feedback. It'll be shared with the appropriate teams to evaluate as we continue to improve the customer experience. Thanks for choosing PODS!

    Verified purchase
    Customer ServicePrice

    Reviewed Sept. 11, 2024

    PODS served all of our needs. Delivery and pickup went fairly seamlessly, especially considering the difficulty of our drop off/ pick up location. Customer service was fine throughout the entire process, although a little curt at times. Containers were clean and sturdy, overall very high quality and stored our expensive inventory safely and securely throughout our few months renting the POD storage container.

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    PODS
    Response from PODS

    We get so much joy from serving customers like you, Scott! Thank you for trusting us with your move!

    Verified purchase
    PriceQuote AccuracyPunctuality & Speed

    Reviewed Sept. 11, 2024

    Drop off and delivery was easy and convenient. I was upset that my original quote was not honored only 4 days later. My new quote was $1000 more. I was able to talk with a supervisor and brought it dish a couple hundred dollars but not back to my original quote. I have recommended other companies to friends and relatives because of this unethical charging practice.

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    PODS
    Response from PODS

    Hi, Jason. Quotes are good for 7 days. Similar to housing or airfares, rates are based on the current market. Also, using different dates or ZIP codes can affect pricing. We appreciate you taking the time to share your feedback. It'll be shared with the appropriate teams to evaluate as we continue to improve the customer experience.

    Verified purchase
    Packing

    Reviewed Sept. 11, 2024

    The POD was dropped off and picked up in a timely fashion. It was clean and did serve the purpose. We were doing remodeling and it handled furniture and boxes. The POD was not affected by rain. When we were done they came the day after we emptied it. In both the delivery and pick up, we arranged to do it while no one was home. No problems at all.

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    PODS
    Response from PODS

    Appreciate your five-star review, Chuck! Thank you!

    Verified purchase
    Customer ServiceMoversStaff

    Reviewed Sept. 11, 2024

    I couldn't be happier with my International PODS experience!!! It was made very ease and explained throughout the coarse of the experience. From the people helping me over the phone on both sides of the boarder and all the drivers of all the Podzillas especially Tony in Canada!!! They clearly loved their jobs working at PODS. Congrats on great staff!!!

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    PODS
    Response from PODS

    We're honored you chose PODS for your moving and storage needs, Barry! It was a pleasure working with you. Let's team up again in the future!

    Verified purchase
    MoversDamageStaff

    Reviewed Sept. 11, 2024

    We used PODS to move us from NJ to Fla. Flawless experience and everything went according to plan. Drivers were perfect in dropping off and picking up in NJ as well as in Florida. Very professional and careful placing the POD down in my driveway at both location. On time. Highly recommend PODS!

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    PODS
    Response from PODS

    Hi, Marty! This is what we love hearing! We’re grateful for your decision to choose PODS!

    Verified purchase
    Customer ServiceMoversStaff

    Reviewed Sept. 11, 2024

    I was so impressed with the delivery and pick up and the level of professionalism from the driver. I have a narrow street and they were amazing getting the pod in and out of my driveway. It was easy to adjust my pick up day and time as needed as my remodel completion date was uncertain. Delivery and pick up was on time and communication was excellent.

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    PODS
    Response from PODS

    We get so much joy from serving customers like you, Jessica! Thank you for trusting us with your move!

    Verified purchase
    PriceMoversStaff

    Reviewed Sept. 11, 2024

    PODS made it really easy to have my pod dropped off and picked up and re-dropped off and picked up. The guy that came to drop it off when it was full at my new house was in and out in like 10 minutes. The other pick up and delivery I wasn’t even home for so they made it even easier there when the guy came and dropped off the full pot at my new house. He even checked the door to make sure nothing shifted and it had shifted against the door so he picked up one side of the pod and kind of shook it a little bit to get everything off of the door, very professional, very easy and not terribly expensive!

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    PODS
    Response from PODS

    We recognize you have many choices when it comes to moving and storing your belongings, Taylor, and we're incredibly grateful you chose PODS! It was a pleasure working together with you! Let's do it again soon!

    Verified purchase
    Customer ServicePriceMoversQuote Accuracy

    Reviewed Sept. 11, 2024

    I was charged more than quoted and when I emailed to ask what the extra charges were they could not explain the extra charges to me. They asked me to email them the information that was in their portal then would not answer me back via email. The guys picking up and delivering were great.

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    PODS
    Response from PODS

    Rachel, we strive to do better than this. Please email socialmedia@pods.com with your customer ID and additional details so we can learn more about your experience and best assist.

    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed Sept. 10, 2024

    I saw an ad on TV that PODS had a deal going on. And that deal made them have a better value than anybody else. I found it a bit confusing to do what I needed to online. So, I ended up calling. Everybody that I worked with who showed up to pick up and drop off the pods were great and did everything they could in their power to make sure the experience was good. Everything fit perfectly.

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    PODS
    Response from PODS

    We get so much joy from serving customers like you, Christopher! Thank you for trusting us with your move!

    Verified purchase
    Customer ServicePriceMoversQuote AccuracyStaffTimeliness

    Reviewed Sept. 10, 2024

    In 2020, we used PODS to move from Texas to Arizona and part of the reason was we weren't going to unload immediately when we got there. We had different thoughts. We knew it would be three months. We'd heard about PODS and seen them and I've even known people that had used PODS in some of their competition. So, I called them up and it was a great experience all the way. We decided to move back to Texas from Arizona and we weren't gonna have three months this time. We couldn't just get a regular mover and load our stuff because they want you there the next day when they're ready to unload because they want the stuff off their truck. So we called PODS again and reached out to them over the internet. And again, for the most part, it was a good experience as it was the first time though it was a lot more expensive this time since 2020.

    You have access to your stuff but it costs you. So, you better be ready to put your stuff in the container and leave it there until you're ready to get it. You don't wanna be getting in and out of it all the time like you could a storage unit that you rent locally. I'm anti-storage units. But if I needed to have stuff where I could get in and out, then I would have to go with a storage unit, not PODS, because the process of getting into and out of a pod after you've loaded it is a hassle.

    Both in Arizona and here in Texas, you have to call their 800 number to do anything. If you could talk to a local dispatcher, it would give you a better sense of feeling that you're being taken care of, everything is gonna flow and that they're gonna be there when they should. In Phoenix where we were, PODS had a local dispatcher that's deciding where the guys go. If you could talk to that person, it would be a better experience. But the fact that you can't talk to that person is a small negative.

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    PODS
    Response from PODS

    Reviews like this are why we do it, Ron. We’re so happy to have been able to come alongside you on this journey. We’re here to help if you ever have to move again!

    Verified purchase
    MoversStaff

    Reviewed Sept. 10, 2024

    Somebody else booked PODS for us but I've heard of them before. So, there was no problem. The best part was when I ordered the container, they were there. The drivers were great and it was an excellent experience.

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    PODS
    Response from PODS

    We’re grateful for customers like YOU! Thanks, Crane!

    Verified purchase
    Customer ServiceMoversStaffProfessionalism

    Reviewed Sept. 10, 2024

    PODS is reliable. They picked up from Oklahoma City and brought the pod to Wheaton, Maryland. I had to depend on their team to help walk me through what I needed to do, and it was very easy. Whoever worked with me helped me to figure out ahead of time when the pod needed to be dropped off and for me to use it how long I needed it there. All the dates and times were met. The drivers were great as well. They communicated with me and called to let me know when they were close on both the front end and the back end. It was a great experience and I would recommend PODS to anybody. I would do it again if I needed to.

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    PODS
    Response from PODS

    We're honored you chose PODS for your moving and storage needs, Andrea! It was a pleasure working with you. Let's team up again in the future!

    Verified purchase
    Customer ServicePriceQuote AccuracyPunctuality & SpeedStaffRates

    Reviewed Sept. 10, 2024

    We liked the service that we had previously with PODS and we felt secure. We also compared prices which was a biggie. We liked what they offered and the follow-up as far as helpers to move and unpack us. We had changed some dates and ended up talking to a representative. They helped schedule it because I was having difficulty in putting in the dates and confirming stuff online. They worked through the process and did it all for me until we got what we wanted. The pods are awesome. It gives more movability in driveways than other companies. PODS has been outstanding every time we've used them.

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    PODS
    Response from PODS

    Hi, Ronald! Thanks for the awesome review! We work hard to meet expectations such as yours, and we’re happy to hear we hit the mark for you. Come back and see us soon!

    Customer ServiceMoversStaffHonesty & Transparency

    Reviewed Sept. 6, 2024

    This is the worst company. The customer service people are rude and not helpful. They lie about their service and how things work. I found them to be incompetent and reading from a script so they could not answer questions that were not scripted for them. I will NEVER use them again - beware of fine print and their customer service lack of knowledge

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    PODS
    Response from PODS

    Gina, we're disappointed to read you've had this type of experience. We want to be able to have this looked into further. Please email socialmedia@pods.com with your customer ID so we may best assist.

    Verified purchase
    PriceQuote AccuracyStaffRates

    Reviewed Sept. 5, 2024

    The whole PODS experience was great! They were timely from pick up to drop off and it was easy to ask questions and get informative answers. We were dreading the Uhaul timeline and the ‘a la caret’ pricing at pods let us relax and take our time. PODS is a very slick way to move. 100% would recommend using PODS.

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    PODS
    Response from PODS

    Hi, Scott! We’re happy that you're pleased with your service from PODS and look forward to doing business with you in the future. Thanks for the great review.

    Sales & MarketingPricePunctuality & SpeedStaff

    Reviewed Sept. 5, 2024

    Overpriced for starters. You will not receive your delivery on time as scheduled. You will speak to 100 representatives and they all will give you a different answer. Don’t waste your time or money. I feel like I got scammed but you live and learn.

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    PODS
    Response from PODS

    We appreciate you taking the time to share your feedback, Ronmar. We certainly don’t like to see this. If you’d like to chat, please email socialmedia@pods.com with your customer ID and additional details.

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 29, 2024

    I needed temporary storage and I got a pod from PODS. I got the largest that was available, and it was good. I booked it over the phone. Their rep was great. When they brought the pod, they put it where I requested it. My experience was fine.

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    PODS
    Response from PODS

    Hi, Bill! This is what we love hearing! We’re grateful for your decision to choose PODS!

    Verified purchase
    Customer ServiceMoversStaff

    Reviewed Aug. 28, 2024

    I would highly recommend PODS. They are an elite company. Their customer service was perfect. Each person I talked to was knowledgeable and friendly. Each time you have a pickup or delivery, you are notified in plenty of time. I would use them again without hesitation. Them again without hesitation.

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    PODS
    Response from PODS

    We get so much joy from serving customers like you, Terri! Thank you for trusting us with your move!

    CoveragePriceMoversQuote AccuracyPunctuality & SpeedStaff

    Reviewed Aug. 28, 2024

    Pods provided a good alternative to traditional diy moves thru truck rental and full service movers. The three size containers are not all available for long distance moves. Only large and small can be used for long distance. The pros, the ease and flexibility of scheduling drop off and pick up, having a month of storage included that can be used during loading, or en route to new location if the new place is not available immediately, avoiding additional unloading and loading issues. Some of the cons, all sizes quoted are external dimensions, and for larger households, the internal dimension, translated into available cubic ft of space needs to be carefully looked at, especially given that not all the space can be effectively used. Other cons is that you can change the schedules only before four days of already set date. So late changes are difficult to accomplish.

    This especially becomes challenging given, the availability of moving help sometimes can be hard to confirm. The door design on pods is a bit finicky… they can get stuck making them difficult to open or close, even with empty container. Once loaded, one needs to be very diligent in strapping items down, as during pickup and drop off, pod can be tilted and if items move, which it did on one of two large pods we had to rent, it becomes difficult to open the rolling up style doors with internal brackets and door protrusions that can get stuck against the shifted items. Finally, there are lots of details to pay attention to, like the pick up, and drop off location, and availability of space to place and load containers. We found late in the game about need for city permits as the drop off location driveway and street were narrow and had to put up no parking signs that cost additional $s. We rented the pods and were lucky to make the logistics work.

    Customer reps were very helpful, and the company that provided the permits and signs, some many positives there, however, given many details, upfront research is needed. Flexibility exit, but costs could also go up quick, if you need to go from one pod to more… the estimates on moving costs are off by significant amount, as inflation must have also affected this industry. So do the comparison shopping, and know the details on drop off, one month rental, the transport, insurance, loading help, and the size and number of pods you need as well as, whether you need a permit at loading, unloading locations. Many items affecting your total cost as well as logistics to be managed.

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    PODS
    Response from PODS

    Thank you for your feedback and for sharing your experience. We appreciate your insights and will use them to continue improving our services. If there's anything specific you'd like us to address, please feel free to reach out directly.

    Profile pic of the author.
    Breann increased rating by 2 stars.
    Customer ServicePricePunctuality & SpeedStaffBillingTimeliness
    After a positive interaction with PODS, Breann increased their star rating on Sept. 16, 2024.

    Updated review: Sept. 16, 2024

    A US based PODS representative graciously took over my case after seeing this post and helped resolve it in a timely and satisfactory manner. Thank you!

    Original Review: Aug. 28, 2024

    Pods services started off great but ended horribly and I am still fighting them to this day. I called to schedule the drop off of my two pods and was told by the representative the new total for the delivery, $628.50. What she failed to tell me was she created a new city to city move as well as extend my monthly rental. Upon logging into my account the next day I was charged $1128 & $516, as well as the $628.50. This totaled $1600 in charges I was not made aware of nor did I approve.

    I have been emailing Pods since this happened as well as file a dispute with them, my credit card company and the BBB. They have been unwilling to provide me the proof I need to win my case, which is the transcript of the phone conversation I had with the pods representative to book my drop off. If they provided it, they would lose their case so of course the logical thing is to ignore me or tell me only an attorney can request the script. I have asked for proof of this policy but am met with silence. I am still fighting this fight. $1600 may not be a lot to some people, but it is a dramatic hit to my family. I beg you, find anyone else to use other than Pods. They will just screw you over in the end.

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    PODS
    Response from PODS

    Hi, Breann! Thank you for connecting with us and providing us the opportunity to resolve your concerns. We appreciate you!

    Customer ServiceCoverageMoversDamagePackingStaff

    Reviewed Aug. 28, 2024

    Every went fine until I tried to get my pod delivered. Driver said he cannot drop it in the street in the Jacksonville market even though I had it planned with customer service. I can rent a U-Haul and unload it at the facility. Got New driveway and would void warranty. I said bring it. Showed up with 2 forklift holes in the side and water inside. He said they would put it out of service when they picked it up. 2 items were damaged so I made a claim. Their insurance denied it saying that I didn’t pack it properly ( I did- had everything tied and covered and stacked well) And there was no sign that they were at fault. Really? I sent a bunch of pictures, guess they didn’t even look at them. Wonder if everyone gets the same response? I recommend going with any other company.

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    PODS
    Response from PODS

    We understand how frustrating this is, Brett. Please send us an email at socialmedia@pods.com with your customer ID. We want to assist right away.

    Customer ServiceStaff

    Reviewed Aug. 27, 2024

    Unprofessional, do not use. I booked a PODS reservation and then had to cancel. What a run-a-round I was put in. Transferred to multiple people and continued put on hold. I had to call numerous times to final get it cancelled. SHADY way to do business.

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    PODS
    Response from PODS

    Linda, we strive to do better than this. Please email socialmedia@pods.com with your customer ID and additional details so we can learn more about your experience and best assist.

    Verified purchase
    PriceMoversStaffProfessionalism

    Reviewed Aug. 26, 2024

    I've used PODS' services for close to three years. They are more expensive, but there's a reason for that. I had some items in storage at their facility. I like that it was a mobile type of setup. They delivered to our house, and I needed some time to load it. I was moving and didn't necessarily need it delivered at that time, but I didn't need to put it in an accessible storage place. So, I didn't need access to my storage. I needed to put it there for a period of time and then get it back. So, they provided the convenience for what I needed it for.

    Their reps were great. The people who came and delivered and picked up the container were extremely professional. It's scary having one of them picked up and delivered from your house because they're on this gigantic hydraulics but they all explained what they were doing. They were very professional, very competent, and made sure everything was assessed prior to delivery and drop-off to be sure that the location could accommodate it. It was a great workflow and a great process.

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    PODS
    Response from PODS

    Hi, Robin! Wow, thank you for this wonderful review! We put a lot of effort into ensuring every customer leaves satisfied, and we're so pleased to have met your expectations. Thanks again!

    Verified purchase
    TechMovers

    Reviewed Aug. 26, 2024

    I was renovating my house and needed to remove the furniture. I needed to have a place to keep new stuff that had been ordered and were coming in until the contractors were ready for it. I gauged everything in terms of what would be kept in the pod and for how long. They asked me where the pod would sit and if there were any obstructions.

    The pod was delivered in the time that PODS said it would be delivered. It was clean and they dropped it off in the perfect location. I was thinking it needed to be flipped around, not facing the backyard. But the guy delivered it with the door facing the backyard, which turned out to be perfect because I was having my kitchen renovated so going in the back was the way for it to be. The size was perfect. When everything was in it, it was full but not overloaded. When the work was over, I was not sure they were gonna be able to pick it up, but that worked out too. I would recommend others to use PODS. I used another company a couple of years back, and it was okay but this time with PODS, everything went so smoothly and exactly the way I would have wanted it to be.

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    PODS
    Response from PODS

    Appreciate your five-star review, Ken! Thank you!

    Verified purchase
    Customer ServiceTechPriceQuote AccuracyPackingRates

    Reviewed Aug. 26, 2024

    Looking on online, PODS came out expensive and we had questions. When we called on the phone, it still was a little expensive. We said we'd think about it and they kept making us a deal. We finally came out with a way to do it that wasn't too much more than U-Haul. They worked with us on the price and how to sign up for it to get the best deal. Even though it was a little more, the convenience was worthwhile. I was very impressed with the PODZILLA, which is the little self-contained crane that gets the pod off the truck and puts it right where we want it. They did a great job putting the pod where we wanted it. We didn't get everything in but comparing it to a U-Haul, it was gonna be a lot easier because we had a few days to pack and a few days to unpack it.

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    PODS
    Response from PODS

    We're honored you chose PODS for your moving and storage needs, Chris! It was a pleasure working with you. Let's team up again in the future!

    Verified purchase
    Customer ServiceContract & TermsMoversPunctuality & SpeedPackingStaff

    Reviewed Aug. 26, 2024

    We had my stuff moved from Houston up here to the Olympic Peninsula in Washington State. I had storage down in Houston, and I was talking to the guy down there about various ways of moving stuff. He suggested PODS. I went to one of the three warehouses in Houston, met the manager there and spoke with him. Then I called PODS and made the arrangements.

    I didn't know exactly what my address was gonna be up here. When I made the arrangement, it had to come to PODS' Tacoma warehouse. When I found out what my address was going to be, which is 100 miles away from the Tacoma warehouse, I was able to get in touch with the manager of the Tacoma warehouse who then proceeded to tell me that he could ship it from his warehouse to my location. Prior to that time, whoever the young lady was that I was making the arrangements with was unaware that that was possible. She told me that it couldn't be done so I drove up here and brought my motor home to where I'm located thinking that I had to get a U-Haul truck to get down to the Tacoma warehouse and move it myself, which was not true.

    When I talked with the manager there at the Tacoma warehouse, he was very nice. He comes up here periodically and he could schedule me with that kind of a move, and it worked out perfectly. They brought it up here to the U-Haul location which has climate controlled storage. I hired a couple of guys help me get the stuff out of the pod and into the U-Haul storage then PODS had people come to pick the pod up the next morning. Everything worked out very well.

    The only mishap that occurred was I filled it halfway and bought these straps with the ratchet on them to tighten it. I realized after I put everything in there that the clips that you put it around that are welded across the corners of the pod were behind the boxes. We had to pull our stuff back out in order for me to get the straps on properly. But that was on me, not on PODS. They were excellent. Everything got shipped all the way up here and I don't think anything moved very much. I was quite pleased with what took place.

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    PODS
    Response from PODS

    Hi, Victor! We recognize the challenges that come with moving, and we're happy to have been able to provide some relief during this transition for you!

    Verified purchase
    PriceMoversDamageMaintenancePackingStaffTimeliness

    Reviewed Aug. 25, 2024

    I had PODS deliver three pods and move them across the state of Florida from Melbourne to the Largo area, and the gentleman who helped me set up was very helpful. The only snag was they couldn't change things around for me. The closing of the house I bought in Largo was delayed by a day and the movers were supposed to deliver the last pod that had the furniture that next day. It had to be changed but they couldn't accommodate me because they couldn't change drivers.

    The following week, I got pod number 1 and then, they took that away, and then pod number 2. Finally, at the end of the week, after they were supposed to do it, I got the one with the furniture. Otherwise, they were very efficient. I only had one piece of furniture broken and it was probably not their fault. It was maybe the way it was packed and the piece of furniture itself. But they were very nice and knowledgeable, and it was a good service. It wasn’t cheap but it was cheaper than what a moving company would have been.

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    PODS
    Response from PODS

    We appreciate you for choosing PODS, Carol!

    Verified purchase
    Customer ServicePriceQuote Accuracy

    Reviewed Aug. 25, 2024

    We like the ease of getting online with PODS and seeing the calendar. It's also easy to book. You can select the size you want. We've done it so often now that I know. I'm able to let them know exactly where it's to be placed, and they're really good about following your directions or they'll call me if they have any questions when they drop off. They're also good at dealing with whatever my issue is. Their cost is in line with what others charge. Sometimes they tack on different types of fees. But we've always had a good experience. We definitely would recommend PODS.

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    PODS
    Response from PODS

    We get so much joy from serving customers like you, Shawnee! Thank you for trusting us with your move!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Aug. 24, 2024

    I needed PODS to ship some furniture to Florida for me from Vancouver, Washington. Everything went fine. But people should make sure they got the information on when the furniture was gonna be delivered. Because they were good at dropping the pod off and getting a load and picking it up. I was never given a day for the delivery. When I called, I would just get pushed out and pushed out. PODS is cheaper than a regular moving company. But I would definitely ask them more questions than I had asked. I'd get something pinned down a little bit better, at least, an understanding of when I was gonna get the furniture.

    When I set it up, I talked to somebody that took the order and got all that stuff together. But when I called back later on to find out when I was gonna get the delivery, I talked to somebody else. My stuff sat down, and I believe it was Orlando, for about two weeks before they could schedule the delivery for me. I was already living here at the house with nothing.

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    PODS
    Response from PODS

    Hi, Craig! We appreciate you taking the time to share your feedback. It'll be shared with the appropriate teams to evaluate as we continue to improve the customer experience.

    Verified purchase
    MoversDamagePackingStaffDamage Prevention

    Reviewed Aug. 24, 2024

    The PODS rep was friendly, looked for deals, informative, and didn't take long. The integrity of the container was fine. There wasn't enough latches to secure stuff. There could be more. I got some stuff that was damaged, which I expected because it was going across country. And with how PODS move them, stuff would get jostled around a bit. The nature of how pods containers are moved, it could be problematic. So some stuff got damaged but nothing horrible. It was to be expected.

    Nothing got catastrophically damaged. Just scuffs on furniture, even though I got them in furniture pads and packed them as well as I could. The constant rubbing from the drives and from the transportation ate right through the furniture pads, all the way down to the fabric on the couch. I had a table that was also wrapped up well, but scuff through everything and ended up sanding the corner of the table a bit. And a grandfather clock and one of the rods broke in it. But the alternative was not taking it at all because it was a huge move. Overall, I was happy enough. I didn't complain to PODS about it.

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    PODS
    Response from PODS

    Hi, Cassidy! We recognize the challenges that come with moving, and we're happy to have been able to provide some relief during this transition for you!

    Verified purchase
    Customer ServiceTransparency

    Reviewed Aug. 24, 2024

    PODS got the pod in front of my house and then delivered it to the place where I moved. I did the booking online and it didn’t take long. You write in your info and they give you a call. They take your info and then, they create the account. After that, you can see the updates of your pod from the website by yourself. My pod fits perfectly and I’m happy about the quality. If I move, I'll use PODS again.

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    PODS
    Response from PODS

    Hi, Ananta! Moving isn't the easiest thing to do, so we're excited to hear we helped make the transition to your new home as simple as possible. Thank you for choosing PODS!

    Verified purchase
    Customer ServiceCoverageMoversStaffInsurance

    Reviewed Aug. 24, 2024

    We rented a pod because we had an emergency here with an insurance claim and used it for temporary storage. I booked it over the phone. The rep was extraordinarily helpful. He was as knowledgeable and helpful as anybody I've dealt with in the last several years conducting business over the phone. The delivery person and the pick-up person were superb. They got it done effectively and efficiently, no muss, no fuss, and politely. As bad as the experience was with the challenge at the home, our interaction with all the people associated with PODS was superb. The only challenge we had was one of my youngsters bent a key and broke it off. So, the key on the lock that we had purchased might have been stronger. But it was a simple fix. I was able to use a screwdriver and get it out.

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    PODS
    Response from PODS

    Hi, Michael! We work hard to meet expectations such as yours, and we’re happy to hear we hit the mark for you. Come back and see us soon.

    Verified purchase
    Customer ServiceDamagePacking

    Reviewed Aug. 24, 2024

    I inquired about PODS online and live chatted with somebody then a coordinator called me. He was wonderful. I video chatted with him and we went through our stuff, what we had in the garage, in the living room, and in the different rooms. He was able to tell us what our size should be for what we needed to pack. He gave me all the information that I needed and booked the date. When we moved up the date at one point, I had a good point of contact. The pod was dropped off exactly when we asked it to be, and it was picked up exactly when they said it would be.

    The pod was clean. We bought a bunch of plastic bins from Costco instead of cardboard boxes. My husband had researched it and it was one of those things where you don't want things to be moving around, especially with that long of a trip because we went from Colorado to Florida. We brought a little bit of furniture, a freezer and 30 bins. They stacked up nicely, so we were able to tie them off in the pod. When we got here, nothing had shifted, and we didn't have any damage. It was the easiest way to move, especially for a cross-country one.

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    PODS
    Response from PODS

    We get so much joy from serving customers like you, Jessica! Thank you for trusting us with your move!

    Verified purchase
    MoversStaff

    Reviewed Aug. 24, 2024

    I was moving from California to Texas and considering getting a U-Haul trailer. But I'm kind of up there in years. I was looking at moving companies and PODS was the best bet because I didn't have that much stuff. The pickup and delivery were very flawless. The drivers were very accommodating, courteous and friendly. Professional is the best word for them. I would recommend PODS to anybody. For me particularly, it worked out great. I had a small one and it was just what I needed.

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    PODS
    Response from PODS

    Thank you for the recommendation, John!

    Verified purchase
    Movers

    Reviewed Aug. 24, 2024

    I had a very good experience with PODS. I moved from one state to another. I got a pod up in New York, and they delivered it down here in South Carolina. I had to move the date twice, and they accommodated me. The crew was very good, pleasant, polite and they contacted me. The first guy had to move the door because it was facing the wrong direction. He moved it for me when he got there. Everything was great.

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    PODS
    Response from PODS

    Thank you, Nicole, for sharing your positive feedback!

    Verified purchase

    Reviewed Aug. 24, 2024

    Everything went well in my experience with PODS. They dropped it off when I wasn't there. But they placed it where we told them to. It went fine.

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    PODS
    Response from PODS

    Hi, Megan! Glad we could assist you! We're here whenever you need us!

    Verified purchase
    PriceMoversQuote AccuracyStaffRates

    Reviewed Aug. 24, 2024

    I had an awesome experience with PODS. They were there when they said they would be there. When they told me they were gonna drop my stuff off, it was like, "Can we get it sooner?" They were able to get a delivery date sooner. The pickup was good. I wish the size of the pod had been a little bit bigger. But the price was reasonable. They were friendly, too and I highly recommend them.

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    PODS
    Response from PODS

    We're honored you chose PODS for your moving and storage needs, Sherry! It was a pleasure working with you. Let's team up again in the future!

    Verified purchase
    Customer ServicePriceMoversStaffProfessionalism

    Reviewed Aug. 23, 2024

    PODS was more affordable than the other pod container businesses. Also, the booking experience was easy. I did everything online. But the pickup times were confusing. They would say they would email me the time, but when that time came, it would be different. That was perturbing. But the driver interactions were great. He explained how to install the pod, how to pick it up, and how the machine worked.

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    PODS
    Response from PODS

    We appreciate you for choosing PODS, Michael!

    Verified purchase
    Customer ServiceMoversStaff

    Reviewed Aug. 23, 2024

    I booked with PODS over the phone. It's more complicated than signing up for a lot of things. But considering the logistics of a pod transport, it made sense. I checked the website. Made sure things are progressing. I got a call from the pod delivery driver when they were close. It worked well.

    Thanks for your vote!
    PODS
    Response from PODS

    Teamwork makes the dream work! Thanks for the shout-out, Maxwell!

    Verified purchase
    Customer ServiceMoversPunctuality & SpeedStaffSales Tactics

    Reviewed Aug. 23, 2024

    Everything related to PODS was so great! We had numerous schedule changes that were outside of our control (the sellers of the house we were buying kept pushing our closing date) and PODS staff were so understanding and helpful in making sure our household goods were safe and available when we needed them! Everyone was so friendly and easy to work with. Quick response times too!

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    PODS
    Response from PODS

    Hi, Kara! Our team is exceptional! We’re so glad you got to witness that too!

    Verified purchase
    PriceDamagePacking

    Reviewed Aug. 22, 2024

    I had an okay experience with PODS. It was very expensive. There was some rodent damage to a couple of items. It was very convenient to have the drop off and pickup feature. They hold a decent number of boxes and items. It was nice that a POD could hold the weight of my safe.

    Thanks for your vote!
    PODS
    Response from PODS

    Thank you, Lisa, for taking the time to share your experience. Mind if we connect to get a better understanding? We'd love to hear from you, so please email socialmedia@pods.com with your customer ID.

    Verified purchase
    Customer ServiceMoversPunctuality & SpeedPackingStaff

    Reviewed Aug. 22, 2024

    When I moved from MD to CA, I had to wait a long time between packing up my belongings and having them arrive in CA because my apartment in CA was being built and was not finished. I called PODS for a container and they brought one out to my MD home shortly. I filled it up and left it in the yard for a while as I had to wait to have it moved because the new apartment was not finished. I finally asked if they could move it out of that yard and store it somewhere for a while, and I left the house and personally moved to CA where I stayed with my daughter.

    PODS moved the container to FL promptly and stored it there for almost 2 months. When the apartment was finally finished, just before Christmas, I asked PODS to deliver it to my new home on December 22, and they did so. My requests were promptly attended to and I was so impressed with the dexterity that the drivers had in moving such a large and bulky object as the PODS container. The people I spoke with on the phone were easy to understand and attended to my requests promptly. I would recommend PODS to anyone who has to move or needs to store things for a while.

    Thanks for your vote!
    PODS
    Response from PODS

    There are so many moving parts with it comes to moving. Literally. We're thrilled that we could make it a little less challenging for you! We appreciate you, Mary!

    Verified purchase
    PriceMoversQuote AccuracyStaffRates

    Reviewed Aug. 22, 2024

    The price, delivery and pickup were great! I highly recommend PODS to anyone in need of temporary storage when moving! This was the first we had used them and I would use them again if needed in the future. The drivers for both the deliveries and pickups were friendly and helpful. I feel that PODS is a great company to work with and reliable and trustworthy. Definitely a Five Star company to me.

    Thanks for your vote!
    PODS
    Response from PODS

    Aren’t our drivers amazing?! We’re so grateful for them, and we’re always happy to hear when customers experience how amazing they are too! Thanks for the kind review, Debra!

    Verified purchase
    MoversStaff

    Reviewed Aug. 21, 2024

    The pickup of the POD was not the best. The delivery at the drop off location was awesome. The delivery female driver backed up perfectly up the hill. The pickup man made ruts in the grass off the roadside while driving forward out of the property. It tore up the grass and the side of the road.

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    PODS
    Response from PODS

    Thank you, Karen, for taking the time to share your experience. Mind if we connect to get a better understanding? We'd love to hear from you, so please email socialmedia@pods.com with your customer ID.

    Verified purchase
    PriceMoversQuote AccuracyStaffRates

    Reviewed Aug. 21, 2024

    If I ever move again I would definitely use Pods again. Held everything they said it would. Drivers were great and always on time and tell everyone to use them if they plan on moving. Very reasonably priced compared to other moving companies which were outrageous for moving 55 miles.

    Thanks for your vote!
    PODS
    Response from PODS

    We just love working with customers like you, Curtis! Thank you so much for the great feedback and super review.

    Verified purchase
    MoversStaff

    Reviewed Aug. 21, 2024

    All of the men that delivered my pod and picked up my pod were very courteous and friendly! I wish I could remember the name of the man that delivered it in Slidell for me because he even turned it around when my son told me I should’ve done it differently! Good guy. ☺️ He didn’t mind!!

    Thanks for your vote!
    PODS
    Response from PODS

    Big shout-out to our team! Thank you, Eileen, for recognizing their dedication to exceptional customer care. Looking forward to working with you again in the future!

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    PODS Company Information

    Social media:
    Company Name:
    PODS Moving & Storage
    Company Type:
    Private
    Year Founded:
    1998
    Address:
    13535 Feather Sound Dr
    City:
    Clearwater
    State/Province:
    FL
    Postal Code:
    33762
    Country:
    United States
    Website:
    www.pods.com

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