PODS Reviews

Knowing we had to be in our new place before arranging the shipment, we made it across the country and entered Canada August 25, calling immediately to have our pod shipped to us. They couldn't schedule it to leave North Carolina until 9 days later, September 3. Their policy for international moves states that they cannot give you a date at which to expect your container to arrive, so we're told to contact them if we haven't heard in two weeks. Two weeks fly by, and, after calling customer service, calling the local warehouse, and emailing special services, I am told that it had just left Virginia, on its way to Washington state, where it would then wait again.

At this point, I have been charged another month's rent for their delays in shipping. Another two weeks goes by, and I have to reach out again to check status, at which point I am told they needed to hear from logistics a precise location of the pod. Days later, I have yet to hear a precise location, a remote estimation of when I can expect anything, and will likely have to go through all the hoops to find anyone with any information to talk to. I've been in an empty apartment for over a month, cold temperatures are setting in, and I'm considering whether I have to purchase things I already own just because of this company's incompetence.

Throughout the week we called to 1) find out what happened - we were told the delivery team tried to call us and no one answered, so they thought we weren't home and 2) rescheduled - for today. It took over seven (7)! calls to reschedule. Well, today we called again because yet again, no one showed up. After an hour on hold and about 30 minutes with an agent, we find out that according to their notes on our account, the delivery team claims they called us - lies - and emailed us - more lies - to tell us that they won't deliver to us and they are now charging a storage fee. So they won't give us a refund for failing to do the job we hired them to do and they want us to pay them more money?!

I asked for a supervisor and was told their phone system doesn't allow for transferring to a supervisor. What is that? That's asinine. What poor customer service. The agent again tried to reach out to the local storage center by phone and oh look, the phone number doesn't work again. Surprise surprise. Then she gave us the address for the PODS Storage Center because the only thing we can do to get our stuff is to schedule a time to go get our stuff. This means we have to rent a UHAUL - if I wanted to rent a UHAUL, I would've done that in the first place - drive an hour away, empty the pod, drive back home, empty the uhaul, drive it back to the uhaul center. ALL OF THE THINGS I WANTED TO AVOID BY HIRING PODS TO SHIP THE POD FROM THE OLD HOUSE TO THE NEW HOUSE!!

The reason we have to do this is, supposedly, at some point this past week, a team member drove by our house and assessed that it was "too difficult to access the property". More lies. First of all, no one called, no one emailed, no one knocked on my door. If they had, I would've shown them exactly where they could park the pod. If they had called me after they came by with their decision, I would've told them about our neighbors who have had multiple pods in our development over the years. One neighbor had a pod in the community parking lot all summer. Another had a pod on one of the common lawns for a weekend.

They could, you know, just put it in front of our house, what a concept! I also have written permission from management to rope off a section of the shared parking lot adjacent to our house, since we thought that might be easier for the delivery team (I'm so thoughtful), as it allows for more maneuverability. I actually had set up a large area for the POD and the delivery truck for TWO DAYS waiting for this pod. All they had to do was call me, email me, text me, knock on the door, etc and I would've shown them the multiple options available to them to help them help us. But no one called, emailed, or showed up. So now we have to go get our POD, which they won't let us do for another two weeks or so, AND they're charging us a fee while the POD is in their storage center.

Here's what I think actually happened: Either PODS Storage Center Romulus lost our pod and is trying to cover this up, or their driver doesn't feel like driving on Saturdays. Either way, they canceled on us twice and came up with some false story about our "difficult to access" street that full-size delivery trucks drive down daily with no problems.

Complaining on the phone gets you nowhere because all they can do is call the Romulus center with their phone number that doesn't work. Complaining on social media gets you nowhere because they set up a chatbot to handle communications. It's not a real person. Do I have to email President & CEO Kathryn V. Marinello in order to get my POD after this company has had it for nearly two months? So if you're reading this and considering using PODS for your move - DON'T. Use someone else.

I finally completed all documents on 8/27 and was told the delivery date to Ontario, CA will be 9/15. I checked their website next day and found out that I needed to complete another document required by CA - Spotted Lanternfly declaration which caused another delay from 9/15 to 9/18. Again, they failed to notify me accordingly. After many long waiting times of talking to their customer services department, they finally told me the delivery date will be 9/18 without any confirmation. I was charged with container pickup fee of $149.77 and another month of container rental fee which was $315.45.

In my view, it is PODS' operational error for not notify me about the filing of all needed documents in a timely manner. They called me and texted me about delivery container to my house and texted me about container pickup from my house and charged me shipping fee. Why couldn't they call and text me about filing all needed documents as they did when they pick up my container.

We flew to Ontario, CA on 8/26 expected PODS container to be delivered on 8/31. We have been living in an empty house without furniture, pots and pans. My experiences in dealing with PODS have been disappointed and devastating. They failed to notify me about filing all needed documents which cause 18 days of delay so they can charge me with another month of rental fee - $315.00. Yes, PODS is a budget moving company in terms of costs. But I ended paying much more expenses because of 19 days of serious delay. Not to mention, how much stress I suffered.

I explained what the representative to me, upon my initial order. I was told that I was misinformed and there is nothing that can be done in adding the insurance. When looking back on my account it was stated to me that I never declined the insurance so why wasn't it added? I asked to speak to a supervisor. After making 5 phone calls, no success. Now I have no insurance protection on my belonging because Pods representative made an error.

She kept yelling and screaming at me to get my name. She said if I don't give it she'll track me down and cancel my order completely. She kept threatening me so I hung up the phone. I figured out the gate situation and called again half an hour afterwards hoping to speak with someone else. Same lady again. She started screaming at me and repeating "what's your name?". I told her I'm only calling to make sure she didn't cancel and that I took care of everything but she'd not listen. She didn't listen to anything and kept yelling "What's your name? What's your name? What's your name?". I told her I am not comfortable giving my name since she's threatened me to cancel my order. I told her I don't need anything from her. But she kept asking "What's your name" and kept threatening that if I don't give my name she'll track me down to make sure my order is cancelled and not delivered.

I kept telling her "Please, I don't need anything, just leave me alone" but nope. She kept asking my name again and again and again at least 100 times. She didn't let me speak even one word without repeatedly asking for my name. After all the stress of the move, I had to deal with this and not know if our furniture will be delivered back. Luckily driver called me right when we were talking and I told him to not listen to anyone and just keep driving. I've never dealt with such a person in my life before. Never got yelled so much and threatened so many times in a row and not knowing what she'll do. I even held off on this review until the POD was picked up so she won't try to cancel our pickup to get me charged another month of fees. I was referring PODs to all my friends before but now all I'm telling them is run away for your life!

After days of no communication, we get a notification that our pods has been updated and our pod is in Phoenix and has not even left the warehouse. Customer service at this point is ignoring our emails. Finally, the pods website updates to be scheduled to be delivered end of this month on the 23rd. In case you didn't know pods has a monthly storage fee, so we are being charged this fee due to their mess up. Still no communication, the last thing we heard from their "Customer Advocate" Nicole is she will be on vacation until the 3rd. The 3rd passed, and we email her again and we get an automatic message saying she will be on vacation until the 7th.

Zero communication, our pod is "scheduled" for the 23rd and picked up 3 days later which won't work either. We are being charged the monthly fee, and don't even know if it actually will be delivered. Do I take off work? Do I hire movers for this date? I will be sharing this horror story all over so that people never do business with these people again. PODS needs to be put out of business, going on 2 months without our stuff.

There is a lack of procedural knowledge, lack of scheduling ability, a complete disregard of customers based upon lack of schedule adherence, lack of communication, lack of follow through, lack of understanding, lack of proper escalation process while employees are working from home, lack of communication between local stores/drivers and customer service, lack of consistency between employees, lack of customer service skills, lack of first time resolution, the list goes on. PODS did not honor the terms of our agreement.

What an awful experience. We could have been sued by the new home owner as it affected his moving and where he could put his truck. Legally, we were supposed to be completely out and off the property. I contacted Pods about this and have been given the runaround for 2 months. The reply is always, "your complaint is being reviewed by management". I doubt it. Go with any other storage pod provider. I will never use this service again or recommend to anyone.

I got an email at 5:30 PM MST time (8:30 PM EST) from PODS, informing us that our drop off date had been updated. I then went to the website, which told us just a couple hours earlier that our pod was still arriving that day, and saw that our pod was now set to be delivered on 7/28!! You can imagine our dismay, with a house we are paying rent for but can’t live in, two young toddlers without toys or a place to call home in a new place, and just a couple of outfits each. We immediately tried to call them, but it was after office hours, so no one could talk to us. We stayed at a hotel that night, and called them first thing the next morning. Since it was Saturday, there were people answering phones but they couldn’t do anything for us or answer any questions, and advised us to call on Monday.

We stayed at the hotel one more night and then booked an Airbnb for a few days so that we could figure out what to do and so that we would have somewhere to work (we both work from home). We called on Monday, and were told that our pod was sitting in Georgia!!! Two thousand miles away from its destination!! Apparently the truck “broke down” and they were waiting for a new truck to pick it up. Trucks break down, things happen, we totally get that and are very understanding. But for them not to tell us that happened is appalling!!!! Those are our entire home of possessions, and it is just criminal for them to keep that information from us until after it was supposed to be delivered! They were extremely insensitive to our dilemma, and it took a LOT of phone calls to finally get someone to say that we may get some of our expenses reimbursed if we submit receipts of things needed.

We then spent many hours going around to stores in our new city with our children so that we could get the bare necessities to live in our house that we were paying for. We submitted receipts for meals bought when we weren’t in our house and bare essentials that were in our pod (cooking tools, bedding, diapers, a couple small toys, a few clothing items, etc), as well as air mattresses and the hotel/Airbnb charges. The people at PODS replied that they would reimburse us $564.17. !!!! Like that even came close to covering our expenses!!! That didn’t even cover the cost of staying at the hotel and Airbnb!!! We tried to fight that- for weeks- because the woman we were assigned to would not answer or return our calls many days. But in the end, that was all they were willing to do and they sent us a confidentiality agreement to accept the money and keep silent about any complaints with PODS.

The agreement- which we did not sign- would have forced us to remove any negative reviews from anywhere on the internet and not speak negatively about our experience. This bribery is disgusting and the whole experience was horrendous. A bunch of our furniture and items in boxes that were toward the front of the pod were broken, including a thick, solid wood work bench and dining room table, so the driver must have stopped short, causing a lot of damage. The woman we were talking to said that we could go through their customer service department to try to get some reimbursement for those, but without receipts (who keeps receipts for things they bought years ago??!), it’s unlikely that we would get anything. The whole thing was a nightmare, and I am flabbergasted that they are still in business, with the way they treat their customers.

Meanwhile, I was never reached out for follow ups or confirmation. The container just sit in the storage location for 7 days. I mean, how many more days it will be delayed if I didn’t call to inquiry today?? And of course, “no error” on their side, it was because we sent back a form 1 day late. And what’s funny is the transition fee is already charged to my credit card even though the container is sitting in their storage location! Their operation and logistics system is messed up. Everyone, please read my review first before you make your decision of choosing PODS.

I now have a dedicated person in their corporate office dealing with my account and still no resolution. I have left other reviews and they respond with please email us so we can look into it. I do that and keep calling and zero resolution. These are fake charges. By them. Admitted by them they are fake. But yet they cant get rid of them. Absolutely an incompetent company. I should have just hired movers and next time I will. This is a headache you don't need while trying to move as well.

I waited on hold and a new person came on the line, didn't know who Sidney was and said there was no way to get the call returned to Sidney. She informed me that the repositioning couldn't be done. I asked to speak with someone who could make it happen. I was transferred to a person who said she was a "2nd tier" representative. I told her my request and she placed me on hold for about 10 minutes, at which point I was disconnected. This is ridiculous.

After reading several negative reviews on this site I am now seriously concerned about what is ultimately going to happen. We have already paid them almost $600 and I'm afraid this whole order is going to go sideways. This repositioning should be a simple fix; if they can't arrange this I'm concerned how the rest of this will go. I'm researching consumer authorities now to see what protection I can arrange so this company cannot take our money and further screw up our order or lose our belongings.

It all when down hill from there. I was informed at that time that (for some unknown reason) my container delivery was scheduled for the following week of 7/26/21! Obviously this is a disaster since we were scheduled to leave Ohio on 7/24/21, two days before my container was scheduled to arrive! Working with customer service, they we able to cram in an earlier delivery of 7/14/21 but wouldn't be able to adjust the final delivery window of 8/13/21. Yes, my family and I have been sleeping on air mattresses for two whole weeks. Not to mention, I now had to rent a U-Haul to transport necessary items since my pod was now pushed back.

Because of their mistake, the customer service rep had offered a possible discount (sounds great right?) and created an "incident report" which is then followed up by their internal incident department within 72 hours. I thought that was great and absolutely made me feel better about the scenario. I was also assured I would not be charged any further until the incident report was sorted out. No one called.

Weeks go by, I finally have enough spare time (because moving across county is super stressful and time consuming) to call them only to be extremely disappointed. Turns out customer service agent #1 failed to "fill out the incident report correctly" and never made it past go. But don't worry, customer service agent #2 is on the case! She assured me the incident report would be completed correctly this time and someone would surely call me within 72 hours! Then the call dropped... Fast forward 72 hours, no one called, again.

Frustrated I call again and speak with customer service agent #3. Agent #3 was a bit more transparent in her approach. She told me they will ALWAYS take your money, regardless of incident report existing, and there is no way to stop them processing the payments. Okay, fair, but what about the incident report? Why has no one contacted me? Well, as it turns out, agent #2 never asked for a compensation amount? Turns out she didn't process it correctly either. It's okay though, agent #3 filled in a compensation amount and reassured me I will be contacted within 72 hours.

72 hours later, no phone call. At this point I am extremely unhappy but I press on with yet another phone call. This time I talk to agent #4, who was seemingly nice, but couldn't provide any new information that I haven't already heard. He apologized, updated my incident report, and promised me someone would call within 72 hours. Guess what...No. Phone. Call.

Enter agent #5. She tells me the exact information all the previous agents have told me and was able to provide me with the name of someone who, without a doubt, would be calling me before his shift ended that very day. I was actually excited! I'll finally get to speak with someone who can remedy my issue! I finally felt some relief from this headache. The day goes by and... NO ONE CALLED ME!

I am currently on the phone with agent #6 who is an absolute delight to speak with and was able to connect me to Benjamin **'s direct line (apparently he's my customer advocate). I've not left Benjamin a message, we'll see if he calls me back. There have also been other issues with PODS that directly affected my family and I, but I simply cannot type any longer. Okay PODS, ball's in your court...

On Aug 6th PODs overcharges me $300, and again no response from PODs on how they will correct this issue. So they charged me for dropping this POD on July 28th (POD wasn't there) and charged me again when they finally dropped it off on Aug. 6th. Getting anyone to help is an impossible task..."this is our busy season" or "this is being investigated"...RIGHT!

I have since cancelled my credit card they charge and will be holding their PODs hostage until a resolution is reached. This is ridiculous and this shouldn't be so complicated...if you are considering PODs, stay away, hire a professional moving company or go with UHaul Boxes. Do your research and read the reviews (wish I would have done that before I went with PODS).

Three business days may not sound like a lot but for a customer who used a moving service where that moving service physically lost the customer's belongings for 10 days, not having someone return a phone call or email for over 2.5 weeks and then once it's brought to the attention of the company, it's still an additional three days is unacceptable. This is deeply disappointing, emotionally disturbing, and a failure of a company who prides themselves on providing excellent customer service. My advice to anyone using PODs...don't use them. If you do...keep detailed records.

Original review: Working with PODs has been the worst experience I've had with any company (this includes cell phone companies). For readers, I'm an officer in the military w/20+ years of experience (lots of moves). PODs says they value open communication and transparency. From our experience not everyone in the company shares these same values. In fact, our experience has been the exact opposite.

We had to pull every bit of information from PODs agents, delivery people, weight tickets…Frankly any piece of information about our belongings we’ve had to beg to find out. The information that we did get was often incorrect, late, or unreliable. For example, we were told by the size of our home that we would only need two 16 foot PODs. I acknowledge that it all depends on the size of the furniture. However, we don’t have “large” furniture or a lot of pieces. In reality our belongings did not fit into two PODs and we had to rent a moving truck, hire another team to load it, and drive it halfway across the U.S. and hire someone to unload it.

I based all my logistical decisions on the company’s ability to deliver on the contracted date and time window that was previously agreed upon. I had to take ownership of a home without beds, cookware, and other basic necessities (toiletry items for example). The below timeline was one I provided to a customer service rep after I received her initial email (21 July). I responded the same day and as of 4 Aug, haven't heard back from her (I've emailed and called numerous times).

TIMELINE: Mid June initial contact w/PODs to book 2 x 16 ft PODs (at the advice of agent). Drop off, 8 July 2021, paid third party company through your website to pack and load on 9 July 2021. Pick up was 10 July 2021 with confirmation that PODs would be delivered on 20 July 2021. Friday, 16 July 2021 our account was “under maintenance” and we were unable to see any updates from our account. Phone calls w/PODs personnel revealed that the location of our PODs was unknown. Saturday, 17 July 2021 we called again and spoke to a POD point of contact. No updates. Our account was “under maintenance”. Told to call back but they would take notes. Sunday, 18 July 2021 we called again and spoke to a POD point of contact. No updates. Our account was “under maintenance”. Told to call back.

Monday, 19 July 2021 we called again and spoke to a POD point of contact. The agent assisting us tried to get in touch w/ the local agent. The agent could not confirm our PODs were there but said the local representative would call us back later that day. Monday, 19 July 2021 received a call from a PODs local rep. She confirmed both PODs were being delivered on 20 July 21 (hooray). We told her our situation and that we thought they didn’t know where the PODs were. She confirmed that the PODs were in the local area and they would in fact be delivered!

Monday, 19 July 2021. We received a call from a different agent telling us the PODs were NOT in the local area. They were in fact had never left our original location! The earliest the PODs could be delivered was now 29 July 2021. This date was 9 days past the original, confirmed, contracted delivery date. Tuesday, 20 July 2021 PODs agent called to tell us a specialist would be contacting us and that compensation would be forthcoming.

In summary, you can see after the PODs were picked up from my house, no one in the company knew what happened to them. They were lost for essentially 10 days. You’ll also notice if you review the timeline again that we had one agent in tell us our belongings would be delivered and then the very same day we had another agent call and tell us the PODs hadn’t even left our original location! How can a company be so disorganized (decentralization is one thing for a business but not being able to know where the customer’s belongings are is failure). I will NEVER use PODs again, I don't recommend them for anyone.

If PODS does not make this right and honor the quote provided, this company will forever be considered one of the most deceptive companies I’ve ever dealt with. I am sorry I trusted the quote. I was also forced to be on auto pay. I looked over the rental agreement when it was received, but pricing isn’t listed in the rental agreement (part of the deception). Since I was on autopay I didn’t realize the amount I was being charged until it was too late.

Please please do your due diligence before signing with this company. They do upload invoices to your account, so if you do decide to take what I can only consider a huge risk, be prepared to review your invoices ASAP! I feel so deceived. I thought I was contracting with a reputable company. Wish I’d read the reviews here first. At this point, if PODS makes this right, I will adjust this review. To be fair, maybe the person who provided the quote was just one bad actor and this issue isn’t systemic. I've been waiting for two over two weeks for PODS to "review the documentation." There is no way it should take that long to review documentation.

On July 22 in the evening we called PODS customer service to change our move date from August 4 to August 3, 2021. This being about 12 days ahead of time, we were well in advance of the "7 days in advance" window that the website recommends. However, all of the drivers were already booked and scheduled as far as the PODS customer service had the ability to see. We explained that our original move date no longer works for us because we will be trespassing on the property after closing and selling the property.

The customer service rep was polite and told us that that she was putting in a request for the local facilities manager to approve the new date. She left us with the understanding that it was common for people in our situation to have PODS schedule directly with the facilities manager something that would work for us. She told us that the local facilities manager will contact us within 24 to 48 hours with scheduling information for the new date. During this conversation and the subsequent conversations we had tried to be as flexible as possible:

-We offered (and subsequently incurred) to absorb extra cost to get permission to be on the new property and extend our insurance (which we are buying to go into effect early) so PODS would not have to schedule more than one day of drivers.

The first time we called, we were reassured and we were not alarmed until we did not hear anything or receive any email from the local facilities manager. When we called -alarmingly- we learned that our account was locked that apparently the request was never sent to the facilities manager and that we actually have to wait even longer because more days have gone by and more schedules have been filled up. A side note, this lock on our account - to my understanding - was due to a coding problem and caused the account to be locked and it was with a special handling team. They said somebody from the special handling team could contact me within 48 hours. And they said the issue should be resolved by the end of the day and they were working on it. 7 days out it is still not operational and I still have had no communication with the special handling team. Below is what we have from them:

"I am sorry for the lock. It is not to lock you out, but to lock the order so we do not modify it. There is an error within the computer code that is not allowing us to make changes as we normally do." It took several hours and 7 days of calls but we have a VERBAL that August 3rd is approved at the warehouse. A major concern is that no one--up to and including the PODS Customer Service Supervisor--is willing to put this in writing. The website also does not reflect the promised August 3rd Date. Absolutely everyone refuses to give us this confirmation in writing and our account is still mysteriously locked.

This lack of written confirmation alarms us because we were told that the local facilities manager can still deny us even if the corporate side approves us. And a string of broken promises leads to the next frustrating call: each time we are told that the local facilities manager will contact us within three days it has not happened. Those times include July 22, July 26, And July 29. So when customer service says it is approved I am still scared that we are not being heard. Another point of extreme concern is that we are categorically refused an avenue to communicate directly with a decision maker.

-We were refused the ability to talk directly with a local facilities manager.

Our account online reflects NONE of the changes we are verbally assured have been communicated. All of the above illustrates the way PODS does business. I have never worked with a reputable company that refused my requests directly with a person who will be handling the needs on my property. I have never worked with a reputable company that refused to put in writing what they agreed to do. I do not believe PODS is working in an ethical, above-board way, and we haven't even gotten to the billing.

Now we have a string of emails to and from the "customer service" email for PODS that tell us the request has gone into the facilities, and that the facilities will get back to us in 3 days. In 3 days it is Monday and Tuesday is when we need these moved. Now we are treated as if we are being unreasonable because they are telling us what we want to hear. But in point of fact we have no eyes at all on the communication with the local facilities manager and have been denied before since we have never received confirmation from the local facilities manager.

The time that has been wasted because we now have to chase this confirmation and lack of certainty is beyond distressing. And because our account is locked we don’t know even if the status changes have been correctly applied. Not sure if the reader has selected PODS, or already made their decision. Personal recommendation, from our experience, is to run for the hills away from PODS.

Upon calling customer service (dubious at best-- and totally useless in reality), she said, "well, I called the facility in MN and nobody is there. You can just wait, or I can reschedule for another day -- but I cannot guarantee times." In the interim, we hired movers to arrive a solid 24 hours after the last PODS arrival...but there will be no PODS to empty, and we will be out nearly a grand. My frustration goes beyond words that I can type. This company charges an exorbitant amount of money to move containers across the country, park them poorly, and treat customers with little to no respect.

To move our home from Europe to Asia costs only $2000 more and that included packers, appropriate handling and loading, and exact times for arrival and departure. No offer from customer service to offer remuneration for lost money from a lack of delivery or reliability and no empathy to demonstrate that they have souls. In fact, they CHARGED my account for the day they were late ($146)!!!! I created an incident report, and they ghosted me. I know many people wrote in anger, but I write this review in calm earnestness: do NOT trust reviews found on sites where they can be vetted and censored. PODS will rob you, destroy your belongings, invoke unnecessary stress, and make YOU pay for their ineptitude! PODS better believe that I am doing the Lord's work by spreading how terrible and unreliable and overpriced they are. Horrible. CARRY YOUR HOME ON YOUR BACKS, it will ARRIVE SAFER AND FASTER!!!!

Original Review: July 19, 2021

I am in the process of using PODS for moving from Los Angeles to Portland and will update my experience as I go. The initial drop-off of the empty POD and pick-up of the packed POD went very smoothly and easily. The trouble began when I started asking about the delivery of our POD to Portland, OR. If you are using PODS for a move greater than 50 miles be aware that you are required to schedule the move of the POD to a new storage facility. I expected that they would move the POD from the storage facility in California to the one in Oregon as soon as possible. I was wrong, I needed to schedule that delivery as well. When I called to speak to customer service on July 8th, they said the earliest they could deliver the POD to Oregon was August 5th. Even though, the previous rep said they would be able to deliver it by August 1st.

This rep advised that I should always try and schedule the deliveries at least 7 days in advance. When I told her I was scheduling three weeks in advance she offered to put in a request for an earlier delivery, on July 15th. She advised me that the request would be accepted or denied within 24 hours. Lucky for me, it was accepted and my POD arrived in Oregon on July 19th. When I attempted to schedule the delivery of the POD to our new address in Portland (I was told it could not be scheduled until we had our new address) on July 14th, I was told the earliest they could deliver the POD to Portland was August 7th and the earliest they could pick up the empty POD was August 14th. Which, conveniently falls three days after a new billing month for storage begins. An extra $300 charge that I had not anticipated.

I asked the rep to put in a request for earlier delivery and pick-up days, which she did, and told me it would be accepted within three days. Three days later my delivery and pick-up days are still August 7th and 14th. I called again to see if I should submit new requests and this rep said that the company that would be moving the POD would call me no later than 6pm the day before delivery if they are able to drop the POD off at an earlier date. I feel as though I was misled by multiple reps and the website itself which advises scheduling your delivery with at least 7 days notice. In my experience with PODS you need at least 21 days of notice and sometimes as much as 30 days. I believe that PODS has stretched itself too thin in an attempt to reap as much profit as possible. They have sacrificed the ability to deliver on their promises and for that reason I will not be using their service again and would advise others to avoid them as well.

Next, our POD was supposed to be picked up on July 14. We got a call the morning of the 14th and the driver stated he was in route to pick up the POD, when he got there he was unable to do it due to traffic; however, he assured me they were sending a different crew out later in the day to pick the POD up. This did not happen. PODS never showed up to get the POD and did not communicate any of this to us. Our house changed possession on July 15th and when the new owner showed up - they were not happy about the POD still being in the driveway. After multiple calls with PODS explaining the situation, we were told they would get there when they get there. Overall, it was a very stressful day and minimal communication or responsibility taken on the part of PODS.

I filed an incident report and was suppose to get a call back within 72 hours and it's been over a week. They charged my credit card an additional moving fee that I had already paid in FULL! This is way too much money to be treated this way. They are a multimillion dollar company all over the United States and I can't reach a supervisor or anyone to handle this. It's gut wrenching to know that they have everything I own and I'm being treated like a piece of trash.

Trying to get this figured out with their customer service has been exhausting - each time you get stuck with a new rep, who gives you a different runaround, and then it's up to YOU to follow up. And each call takes 30 to 60+ minutes of waiting. They strung me along for a while thinking we could get our POD delivered since it was only 20 minutes outside of their zone (and I mean 20 minutes of easy highway driving, no back roads or anything), but recently I was told my only option would be to go to the warehouse and empty my things from the POD myself. Which defeats the whole purpose of using PODS in the first place.

I find it shocking and disappointing that in a housing market as turbulent as this, PODS has zero flexibility or concern for their customers. I understand needing to draw their delivery lines somewhere, but after giving them thousands of dollars being treated like this is truly unacceptable. Moving is already stressful enough, so leave PODS out of the equation for your own sanity!

I had explained that I start work in the medical field on July 1 and could not be available for a July 3 delivery. Furthermore, I explained that I and family members from out of state had made travel plans around the original June 26 (now June 29) delivery. Today when I log into my PODS account, my POD is still scheduled to be delivered July 3, despite the promise that it would be delivered June 29. I am now 45 minutes into yet another hold with the national office with no hope of a resolution. I have never dealt with worse or more dysfunctional customer service.

Original Review: June 18, 2021

My POD pickup was moved 5 days out, really leaving me in a lurch. I planned my move around the dates arranged on the phone with their representative. Nothing was done to try to rectify the situation.I spent hours on hold and with 3 different representatives who gave no resolution other than to say there was little they had the power to do unapologetically. This company has caused me tons of stress.

Without my knowledge or consent, my original order was cancelled, and a new order was placed for a 16ft pod. Upon this new order, I was then charged again for the monthly storage fee, the shipping fee, as well as the fee for the drop off at my new location. However this additional charge was almost double what I originally had agreed to pay in my initial order (almost $4,000). So now I have been charged almost $6,000, for services I am not receiving, and no refund in sight.

I have attempted to contact customer service multiple times. I had one very helpful customer service agent who helped put in a pricing dispute for amounts that I have been charged. Every time I call customer service now, I am transferred to my "pricing dispute agent". Every time I am transferred the call goes to voicemail, and when I have requested that my "pricing dispute agent" call me via the customer service number, I am told that he will reach out within 24-48 business hours. I have not received any calls. I don't even know if this pricing dispute agent exists.

I just want my money back, as $6,000 is a significant amount of money for a 24 year old, and far more than I would have ever agreed to pay for this move. PODS advertises themselves as the simple solution to moving, but I would beware that it is not simple nor worth the hassle, headache, money or time you will spend trying to reconcile everything they do wrong.

Here's the full story: In May of 2021 we moved from FL to NC. Pods.com picked dropped off the container at the scheduled time, and picked up our full container after we packed it with zero issues. This is where the positive ends, and the nightmare begins. Pods.com was supposed to deliver our stuff on June 1st, and they missed their re-delivery window with no explanation. I had to call 4 times and wait on hold for 30-45 minutes each time, and nobody could tell me anything until 4 hours later. Meanwhile, we had movers waiting to unpack and they were waiting at our house for 3 hours. I had to pay for their time.

Next, they scheduled my re-delivery for an entire 14 days LATER with zero explanation or recourse. This was all done without my consent or any conversation beforehand. Third, their automated system hung up on me after waiting on hold, sometimes for 45+ minutes. Picture sitting in your driveway with movers that you're paying to wait with you and sitting on hold waiting for an updated delivery time, only to get hung up on over and over again. By the way, I had full bars and perfect cell reception, so it was their system that caused the issues. Fourth, when I finally did talk to someone, they promised I would be reimbursed for the expenses incurred from their mistakes. However, I have called multiple times to try and file a claim for the extra time we had to live in a hotel and the stuff we had to buy as a result of their failure to fulfill on their promise.

This company supposedly caters to military families. I'm a veteran and I have never been treated so poorly by any company before. This ordeal has cost us thousands of dollars due to their failure to deliver. The emotional stress has been the biggest cost. The culture of this company must be horrible, because the vast majority of representatives I spoke with after the sale was made were aloof, dispassionate or downright rude. You can look up their core values and just completely invert them to get some idea of what your experience will be if anything goes wrong.

My advice to anyone considering Pods.com - look elsewhere. Consider paying professional movers, renting a truck, or other options... any option EXCEPT this company. P.S. No doubt they will have someone respond to this comment offering to rectify the situation. Based on what I've learned from others who've had similar experiences, this is for optics only and there is little probability they will follow through on any sort of resolution.

Dealing with customer service proved useless as my “incident” was turned over to another employee for “review”. After a short phone call then a biased finding, I was basically told this was my fault. Now they are trying to charge me for an extra month of rent because of the month delay. This is stealing. As far as speaking with anyone of importance, after emailing the CEO out of desperation, we were reminded how insignificant we are to them by being ignored.

There was never any communication that since the COMPANY moved our POD...we would have to pay additional fees to transfer to another PODS Storage company? On our invoices it said it was in Oregon the entire time when that was not true. I opened up an IR to get some answers and get the POD moved to the correct storage facility WITHOUT charging me. I did this on mid-April. It took over a week for it to be "assigned" and the associate reached out to me April 27th. I still have not heard back from her.

Because I will not pay this company any additional money in storage fees while they try to figure ** out, I had to take matters into my own hands. We ended up renting a UHaul, hiring movers to pack from PODS to UHaul truck, and then drove the UHaul ourselves to our new house. Seriously. Do not use this joke of a company.

Here I am, writing this review at 6am the day of pick up because none of what PODS told me was true. My POD was dropped off yesterday morning at 8am. The driver was so nice but told me PODS does this all the time where they tell people they can drop off PODS in our driveway but there is just no way when you see the machine they need to drop it off. He told me to call PODS and ask why they never told me I needed a permit because I needed a permit to have it on the street overnight. I called PODS yesterday and used their call back service because the wait time was over 30 minutes. They said they would call back on an 855 area code number. That was 22 hours ago and I haven’t received a call back. I found the permit and got it on my own.

But the worst thing that has happened, at 6pm yesterday they emailed me that my POD would be picked up between 8:45am to 11:45am.... Our movers were supposed to come that day between 9am and 10am. I contact PODS by using their online live chat because I still haven’t received a call back. They tell me in the live chat they can’t change times of pick up. It’s a department of transportation rule and they are sorry the PODS woman I spoke to on the phone told me I would have an afternoon pick up time. That she was wrong. They can’t help it but they could pick up my POD in 2 weeks because that’s the next available pick up time.

I was so frustrated and overwhelmed because moving across the country is already stressful but now I needed to get all our stuff in the POD that night. Thankfully we have wonderful friends that dropped everything on a Tuesday to move everything into our POD in the dark because you don’t get notified of your pick up time until after 6pm.

With all that being done, not only did I pay an unexpected $75 for a permit, I also obviously have to pay my movers that were supposed to be here at 9am today $350. It’s not their fault, it’s PODS for allowing their people to say anything to customers so they will use their service. Even though everything they said to me wasn’t true.

I really hope our belongings get to our destination 1,800 miles away safely. I’ve paid thousands of dollars now to a company that does not care about them and I’m just letting you know my experience so you can make an informed decision. If PODS cared, they would refund me my POD delivery fees because they flat out lied to me as a customer to buy their product. But they won’t even call me back so I doubt there will be any repayment for the extra $425 I spent due to their false promises.

Original Review: May 19, 2021

The worst transportation company I've ever seen. The container left in front of our house was not taken on the scheduled date. We have moved from the house and the daily rental fee is charged for the container standing in front of the door. We have been trying to get it again for 1 week, but the customer who is on the phone is so incompetent and rude. They give us a pick-up date 20 days later, it has been raining continuously for two days in Houston, the container has taken rain water and for 2 more weeks my items will be waiting in front of a house where I have not moved with the container. It is very difficult to get containers in a few days.

I've been tired of calling the customer service every day since May 15 and not reaching a result. I wanted a manager or corporates number from the customer service, but they do not even know it or they want to give it, I will complain to whatever it is necessary. I never recommend. This company is a big disappointment for me.

After it was finally delivered I realized they had not scheduled a pick up date so I, again, called customer service. Although the POD was empty the day after it was delivered it sat in my driveway for over three weeks. The only contact is customer service rep who have no authority to do anything but read the script in front of them. No supervisor to escalate issues to. After multiple calls to customer service and two disputes opened I still received no communication from PODS. However, when I posted a negative review online I received an immediate response from PODS. Interesting...

I was told my issues would be reviewed and I would receive a response within 30 days. I did indeed receive a response that my complaint was not valid. PODS only addressed one of the reported issues. There was no avenue for me to take to further escalate my complaints. Hence, a second negative review. I had researched PODS prior to my move but apparently did not find the massive number of negative reviews. Whatever I saved in funds I more than paid for with extreme inconvenience. If you decide to engage PODS be prepared for hit or miss customer service and no communication. You will need to manage them and know that PODS controls the entire process without consideration for the customer.

Once repacked container was delivered, since it had a new lock, we could not access to assess any damage. It took multiple phone calls and emails to track down the key which eventually was overnight shipped since it was left in Texas. Nobody thought to send the key to us until after we had to ask multiple times for it. Then when we were ready to file the insurance claim, all my emails were left unanswered. It took sending a message through the contact us page on their website to get a response about the insurance claim.

All said and done, we lost over $8000 in furniture, clothes, toys, and household goods. The policy is an actual value cost, not replacement cost so depreciation is in play. Ultimately we were only compensated for about half of that. I completely understand that the policy is for actual cost, just know this going in. I don't remember reading this in the contract but I have gone into their website multiple times to review my contract and that is the one part of the website I can't get to work. I can view invoices but cannot review the contract.

Overall, the experience was good. We went with PODS because they have a system that lifts and sets the PODS without tilting. I also understand that they cannot control everything around them during transport. But they dropped the container loading it in their yard before transporting it to NC. That was well within their control and something they should at least own up to instead of pawning off the responsibility of doing the job they were hired to do. We had what I would call normal wear and tear on the undamaged pods, that's why you wrap and protect. Which we did. Not in a million years would I have expected them to drop it and then not have a system in place to cover damages that were entirely within their realm of responsibility. While we were compensated, just know it's not for replacement cost.

We still haven’t received our property and apparently it isn’t even in MA, where we moved. Never use this company. They have even figured out a way to not be accountable through federal interstate regulation by having a third party cross the state lines for them, so you have little recourse if you never see your stuff again. By the way, customer service will allow you no contact with their logistics team to find out where your POD is or has been. Customer service claims they will contact them for you, but you have to call them back if you want to find out any info they obtained. Read more at: **.

We’ve just been ripped off $1800.00 dollars. I have to now find a mover to get our stuff out of the POD sitting in a warehouse in Roanoke and take it on to Beckley. We’re going to have to unload the Pod in our driveway, so they can come get it and then we’ll have to figure out how we get the rest of our stuff from Virginia to Beckley. I believe we are due a full refund. Moving is hard enough without having your stuff stranded and then be charged for it by a jive company.

If you're considering using PODs, I recommend looking into other similar options. PODs customer service is the worst I've ever experienced with any company, their phone line (which is the only way to contact them to get a resolution since email support refers you to phone support) is a call center that doesn't have the ability to resolve issues. They can only forward the complaints to a "specialist" who you will never hear from.

After being unable to get assistance over the phone, I filed a BBB complaint on 11/19/20 and did not receive a response until 12/23/2020, which was a canned response of read your contract. 33 days waiting for a response while I've just moved and don't have a bed, winter clothes, TV, or any of my personal belongings, telling me to read my contract and the "specialist" couldn't even reach out to me personally.

During the 34 day period that I waited, I continued to contact phone support and after a week of telling me to call back within X days if I don't get a response, I was finally given an email to my specialist. I emailed the specialist on 12/16/2020 (and received no response) and again on 12/18/2020 to follow up (and again received no response). PODs has made it clear that customer service IS NOT their priority, if you want to avoid a company that will move your personal belongings across the country and then ghosts you for 30+ days while you are stressed about not having any of your belongings I recommend avoiding PODs.

By far the biggest hassle, most stressful move I've EVER experienced with horrible customer support and no regard for customer issues.

After finally receiving my pod all of my items are damaged from being moved across the country twice and I've had to pay well over 4,000 for this "service" I highly recommend you DO NOT use Pods! Their support refuses to offer any forms of support or assistance. I would hate for anyone else to have to go through this stressful experience I've went through.

Original Review: Dec. 23, 2020

We got our POD, opened it and it was covered in gas and oil stains, delaying our moving process. They bring another POD without any apology, assurance that they check PODS between customers (uhm, hello bed bugs, a pandemic... clearly no cleaning protocol) then double charged us. So now we have $754.00 in charges just for parking this thing in our driveway. We haven't even moved it yet. And they even included a "rushed delivery" charge for the second charge to add to it. Dear God... Just get a U-Haul. At this point I just want them to take it back and we will unload our stuff out of it and get a freaking U-Haul. In addition, their online interface is terrible and we couldn't even schedule for it to be moved via their interface.

Our driveway is HUGE! We have a 3-car garage, basketball court, additional area for another parking space, and a lead-in ramp area that serves as the entrance from the street. After a lot of discussion (where he continued to be incredibly condescending) I finally got my husband on the phone. He told him to just place it in the nearest corner and the PODs guy agreed to put it there. But guess what? He left it CROOKED! You're telling me he couldn't just align it to the existing borders of the parking area? He dumped it there because he was rude!

THEN I called PODs customer service and they said they DO NOT charge $150 to change the direction of the POD and apologized for this nuts' behavior. They were going to schedule someone more professional and more skilled to reposition it, but we got disconnected. I waited an hour, nobody called back, so I called back again. Yes, I had to reiterate the entire situation. This gal said the exact same thing, never should have threatened to charge me $150! So they were going to have someone come out and reposition it, but then she put me on hold again for at least another 30 minutes. Keep in mind, I've been on the phone now for an hour with the first person, and another hour and 20 minutes with the second person.

When she finally returned, she said they would do it, they would not be able to guarantee they could move it (which I understood, but just wanted them to try), and that she would send a message to billing to SEE if they MIGHT remove the repositioning fee. I'm like..."TRY"??? What do you mean TRY? You'll remove the fee because the first nut was rude and couldn't do his job!

By then I was completely over it. I told them that I had planned on using the POD as an extra storage unit and paying the monthly fee, but now...just come pick up your hunk o' junk! Oh, and because of how this guy dumped the POD, the inside contents (that had been tied down) had come LOOSE and nearly knocked the wall out. It was a HUGE drill press and I'm quite sure they would not have said the driver was in any way culpable.

3) If #2 doesn't work, see advice #1 above!

To be clear, the area hat we were first looking at was farther outside the service area than the place we chose. We are between two PODS facilities and only fifteen miles outside of the service area. The home has easy access and plenty of room to deliver. The customer service is VERY hard to deal with and you have no direct contact with the facilities. You can call or email customer service people, but getting responses is excruciatingly slow. That is incredibly frustrating when all your belongings are basically held captive.

Citibank claims regulations protect PODS ability to charge ANY AMOUNT UP TO YOUR CREDIT LIMIT NO MATTER WHAT FOR!!!! They could have shipped my containers to Alaska and charged my MC to the limit all without my consent/even my said explicit DENIAL OF AUTHORIZATION for delivery charges that had tripled since the original quote...and they claim I have NO RECOURSE because I willingly gave them my account number to auto pay the monthly rental. Understand that the banks will not protect you. There were monthly over-charges, no compensation for their outrageous errors of delivering a Pod to the wrong location, or a leaking POD, continuing rental charges even beyond completion...I could go on and on. THE HOME OFFICE WORKERS ARE NOT TRUSTWORTHY. AVOID, AVOID, AVOID. Just find another way.

I must be able to access these items before Dec 8, because the POD contains documents I must submit to the State of Florida for my driver's license, FL title, and FL car registration. If I don't obtain these documents, I'll be in violation of the law, because I will have been in FL for 30 days. I'll also be penalized with a large fine, according to a police officer who lives in my apt. complex. Though I'm very very unhappy with the moving crew which represents a PODS Preferred Moving company, I'm very happy with your PODs driver, today.

One problem I had was that I needed a different phone number to be used at the arrival city. I didn’t see where I could add another number in my online account. I asked customer service to add the number. But, I didn’t see the added number on my up dated documents. Since I didn’t see the change, I had to change the primary account number to the receiving city phone number. I generally had good experience with PODS customer service. The wait time was a little long.

Now, PODS have changed their minds and state that the original facility will not deliver to my home unless I have the PODS containers moved to another PODS facility (which is over 35 miles from the original facility) and have them deliver. When I complained about this via multiple phone calls, PODS emailed and said that a customer advocate in their customer service department will help. However, this person has her out of office message on her email for weeks and she cannot answer her phone for "unforeseen circumstances". This has dragged on for weeks, with PODS continuing to collect monthly rental fees. It has been over a month and I still do not have any response from PODS regarding the delivery of my containers. Potential customers need to be aware of PODS business practices and think twice before engaging with them.

When I called them on that day to come and pick up the pod they refused, which ended up costing me another full month, $269. They told me they would pick it up on Monday. However, I moved into a condo complex and a snowstorm was predicted for Saturday. The manager of the complex told me I had to get the Pod out of there right away or they would have it towed. I called Pods and relayed that message to them. Because they didn't want the Pod towed, they came and picked it up and added another $100 fee. As far as the convenience, there are other companies out there who do the same thing, and will prorate the charges by the day.

Today I called and was told that it was not picked up because I said it wasn't empty and I was out of town!! An utter lie that now I have to deny. They have re-booked me for a 10/31 pick up. That is 2 weeks past original date. I have nowhere to park and am about to be fined by HOA. I have been accused of lying and there is no one to escalate a complaint to beyond one against driver which has a 3 day response time. Beware of paying for a POD. They take your money knowing they are way overbooked and weeks behind.

The day after my pod(s) were supposed to be here I got a call saying my pod was still in Minneapolis. They had apparently loaded the wrong pod to Portland (so some other schmuck pod customer is probably wondering why, too). Should be able to deliver IN 10 DAYS! How wish Amazon would buy out Pods so it could actually operate with 2020s technology instead of whatever messed up system they use. I paid a huge fee for cross-country transit and am appalled at the inefficiency. I thought I was being smart and economical to buy into the hype Pod says about itself. Moving is crazy-making enough without dealing with a business as poorly run as this. Rent a U-Haul and move it yourself- you'll be sure to know where your precious things are.

I received a call from PODS the day before delivery letting me know they would miss our delivery date and at that time could not offer a new delivery date. Not only do my son and I have conditions that are triggered by stress, our computers were in the POD unit and we are both in Online College programs. My new term started on August 25th. My son's new term started on August 26th. Now, this was a serious problem. I made several contact attempts, calling three times and chatting twice. I was so angry. No one could give me an updated delivery date. I explained to them that I had exhausted my budget and our only option at this point was to sleep on the floor in our new apartment. They were unconcerned. I explained to them that we were already behind in our online classes. Again, they were unconcerned.

My autoimmune illness was triggered and I am still dealing with my issues, constant pain in my joints, overall chronic body aches, dry, burning eyes, Kidney problems, and more. My son experienced several days where he was constantly having a seizure. He does not have grand mal seizure but "absent seizures" where he will just be looking into space or fall to the ground. He hit his head many times. Finally, I got a call saying our POD would be delivered on 8/28. I explained to the customer service representative that I was happy to hear that because we were sleeping on the floor and just wanted our stuff back. His response was "Sometimes sleeping on the floor is good for you." Unbelievable.

On August 28th, I got a call saying they would not be delivering our stuff after all that day. They would have to reschedule and would let me know as soon as they had a date. At this point, my son and I are both behind on our classes with no idea of when our stuff will arrive. At this point, I told the customer service agent, I wanted to be compensated due to their breach of contract. She then gave me a number and said someone would contact me. On the evening of August 28th, I received a call stating our POD would be delivered on August 29th. At this point, I did not believe them. However, I was pleasantly surprised when the POD showed up that morning. I also received an email from Lyle at PODS about my compensation claim. I have responded to him three times now and am still waiting for a response! I will be contacting an attorney if I don't hear back by Friday.

After the POD arrived, I had to schedule help to unload it for the THIRD time. Once it arrived, I was not as healthy has I had been before, so could not do as much to unload it. I am still suffering from the flare that this fiasco induced. My son's seizures have subsided a great deal, so I am grateful for that. If you are considering using PODS for your move, I would rethink the situation. I only used them because I have three dogs that I had to move with us and could not manage driving a U-Haul and have all three dogs in the front seat with my son and myself. So, all of our belongings went in the POD and we put down the back seat of my Trax and created a place for them and our travel bags. If I had it to do over again, I would find another way. I am very disappointed and unless I hear from them by Friday, will be contacting my attorney. Save yourself the headache.

Disregarding my actual winner's action when I finally got to speak to somebody, THIS WAS THE WORST CUSTOMER SERVICE VOICEMAIL SYSTEM I HAVE EVER HAD THE DISPLEASURE TO INTERACT WITH. I could find no email I could feedback directly to the to the company on and there's no mention of the company's performance in the survey. Your mileage may vary.

Original Review: In July 2020 I over paid $500 as of October I am still trying to get the refund of $310. On top of which when I went through my statement I found a charge of $300 which they can’t tell me why there was a charge so at this point I have to take them to small claims court... I have been trying for three months and no one can give any answers.

After our POD had been “in transit” for 3 weeks (when they originally estimated it would take 9-11 days), someone from PODS finally called us with an update to let us know our stuff is “delayed.” They now claim it is due to the wild fires, and that they can’t tell us even what state our POD is in (It is not lost, they just don’t know where it is), and they won’t give us an estimate of when it will come, whether that is weeks or months. They also say they can do nothing to help make up for this, despite us now starting new jobs without work clothes, and living without furniture indefinitely. Definitely would never use this company again for an international move, and have no idea when our POD will arrive.

Original review: I am trying again to post a review of my PODS experience. My early post was not used and I am not sure why not. I believe people need to know that they make mistakes and contacting them and hearing from them is an issue. Our POD container was placed improperly in spite of pictures we sent to them of the area we were working with before it was delivered. We couldn't use the POD as planned because it wasn't level. They came back to reposition it, but said it couldn't be changed so they propped it up with bricks. We were charged for the repositioning but were not told there would be a charge. We asked for a discount because of the inconvenience and they agreed to a $50 refund, but took the money out of our account instead of refunding it to us. These two mistakes were corrected recently after my sending letters and calling them.

We were incorrectly charged an extra month when we weren't keeping it for an extra month. This charge was also refunded to us after time on the phone and online. We were not able to use the container as we had planned because it wasn't level and caused problems with stacking items inside. It was a terrible experience and I would never do it again.

At 8AM that morning (9/21/2020) a PODS worker called me. I made it clear to her not to attempt to charge my account. She stated that the unit was scheduled to be delivered that morning. I made it clear to her the unit was to be delivered no earlier than 9/23/2020. She claimed she fixed the problem and fixed the schedule. Moments later I received email confirmation that she fixed the problem. Then PODS tried to take money from my account again but my bank again blocked them. I went on PODS web site and canceled the whole thing, then received email confirmation of the cancellation. The morning of 9/22/2020, PODS hit my bank again! On the PODS site I verified the delivery was canceled, yet on the morning of 9/23/2020 PODS tried to hit my bank again. After almost an hour on the phone with them on the morning of 9/23/2020, they now assure me they will stop hitting my bank with fraudulent charges.

Now let us fast-forward to today, 9/12/20, delivery day, which was a NIGHTMARE, thanks to PODS poor customer service. Today my POD was not delivered until 3:15ish and by the time the POD was dropped and ready for use, it was 3:30ish. Completely unacceptable! I was informed I would be contacted by the driver when he/she was 30 minutes out. However, I received a call when the driver was 13 minutes out, at 3:02pm. Again, completely unacceptable!

My movers were in place and ready to move, but think how much money I could have saved if the POD was delivered on the earlier end. Instead, my movers waited around, waiting on a POD, which was probably for the best since I would have only been able to call them when the POD was 13 minutes out, instead of 30 minutes. That was definitely a saving grace on my behalf for having them already there, despite your promise as a company to keep your word and have the POD delivered on the earlier end. Needless to say, I was able to load my belongings in the POD with LESS movers due to the POD being delivered so LATE! The POD was picked up at 6:15pm as I stayed to ensure it was picked up due to the poor customer service I received. As you can see, I was NOT given a 4 hour minimum as I was told. 3:30pm-6:15pm is NOT 4 hours!!

Prior to the POD being delivered I called customer service 4x's to check on the status. The first time, the specialist was no help, said it was "in route". The second time, the specialist tried to help by calling the warehouse, but we got disconnected, and he never called back. I called back the third time, was on hold for an astronomical amount of time and when the phone finally began to ring, it just rang and no one picked up. I finally called a fourth time and spoke with a nice specialist by the name of Crystal who tried to assist me and stated my POD should have been delivered earlier since it was same-day pick-up and that I was allotted a 4-hour minimum to load.

While speaking with her the POD driver called and later pulled up to deliver the POD. While Crystal was on the phone, she informed me to ask the driver if he was the one picking it up and when would he be back. Crystal heard the entire conversation. I asked the driver about the late delivery since it was same-day pick-up and he said that customer service etc. are a bunch of IDIOTS and do not know what they are doing. NOT VERY CUSTOMER SERVICE-LIKE! He said he had additional stops but would be the one picking it up.

During my call with Crystal, I filed a DISPUTE. I am requesting my $75 be refunded as well as 40% off the total invoice. I am completely dissatisfied with your company's customer service (except Crystal). PODS made my move today extremely difficult, stressful and costly. I hope this matter can be rectified in a timely manner as I look forward to speaking with you.

On Tuesday 9/1, After not hearing from anyone on that morning, We again called and they said "yup it will be done today". They said we would be receiving a call from the driver shortly. When no call came, we called AGAIN. They reassured us it was happening that day. NO ONE CAME AGAIN. So we TEXT Chatted AGAIN, who assured us that it would be Fixed first thing Wednesday morning!

On Wednesday morning we called at 8am again. Again they claimed it would be picked up first thing. As of 11:30am it has not been.... So if you are keeping track that is 6 calls and 2 text conversations, to pick up a pod that is 4 days late. The new owners of my house can't unload because the POD is stuck in the way. I feel horrible!!!! 4 DAYS of working around this POD!!!! All my belongings are protected by a bike lock, unsecured well I am miles away. PLEASE KEEP THIS IN MIND.

On a side note, I underestimated the amount of PODs I would need. PODs were unable to accommodate my request for additional POD on short notice. ****I called U-HAUL who was able to delivery their boxes on short notice!! They also called the next day to make I was finished packing before picking up! They picked up as SCHEDULED!!!! ****Also note that U-Haul gives free Furniture pads and blankets with their pod/Boxes. Because I spent the better part of 4 days complaining now I fear for the care safety of my belongings!! Just wished I would have worked with U-Haul along.

3) The driver damaged my driveway, I put in a claim a month ago, I even sent pictures and no one has replied back. I have called and emailed 4 times, remind you I had to be on hold every time for over 18 minutes, I AM NOT A HAPPY CUSTOMER!!!

I still do not know why I was charged $160 that day. My husband and I talked to three different customer service reps and financial department people that day and none of them could explain the double charges. Looking through paperwork, trying to figure out what the mystery charges were from, I noticed that our container was not insured. My husband called PODS for the fifth time that day and requested insurance on the contents of the POD. The rep said it would be $54 so we paid them that. The Order document comes in, I look at it, and they’ve put insurance on the container only, not the contents.

Husband calls them back for the 6th time. The rep, again, gives him the run around and says everything is covered. Husband tells me this after business hours the day before the container ships. I look at Orders and nothing is changed. I notice that by “covered” the incompetent rep meant that it’s covered by their flat $10,000 coverage. I have single items in that container worth more than $10,000. “Why would I want your container insured but not my contents???” That’s what I want to scream at the poor, forlorn customer service reps at PODS. Oh! My POD was shipped yesterday. I was told three times that I could see the estimated delivery date today online. NOPE. Can I call customer service and ask them? NOPE. I just want to know when my stuff will get here beyond “a week or two”.

Some of the people I spoke to were good and then there was those few that had no idea what they were doing! I can safely say I have spent more time on hold with this company that anyone should ever have to!! I have spent so much money with them. I feel like I should have some stock with them!! If you're doing a simple move go for it but if you have issues with closing dates changing and life changing which sometime happens!!! Go with a different company!! Moving is stressful enough without all the issues!!! I say Charles needs a big raise and this company needs to relocate or properly train a good portion of their staff!!! NEVER AGAIN!!

On July 4th weekend I receive an email my "issue" is at the resolution department? Well it is now July 16, 2020 and my resolution person is on vacation? Get this, when I called PODs for a status I was told my next months rent is due and if I do not want to incur extra fees I had to pay for a full months rent? This company is a joke and will not use again. AVOID!!!! Signed, Can I please have my belongings back

The 1st customer service rep had the audacity to act as though it was my fault the idiot driver left it in the middle of my driveway because I was not there when the driver arrived TWO HOURS PAST THE LATEST TIME ESTIMATED. But wait!! Yep, there's more. The 2nd customer "service" rep informed me that I will just have to wait to have it moved until Monday, July 6th because tomorrow is a holiday. So I have been on the phone now with a neighbor asking to park in her driveway as well as allowing the folks packing me to park in her drive and consequently disrupt her July 4th celebration. I hope everyone at Pods Moving & Storage in Greenville has a Happy 4th. Thanks for ruining mine.

Update: I finally reached Daniel **. **Customer Advocacy Specialist in The Office of the Executives in Florida on Monday afternoon, July 6th. After an exhausting conversation with him explaining how blocking access to my home had caused stress and undue delay in packing, I finally asked that they refund my money and pick up the POD. He agreed to refund the rental amount, but had to check with others in The Office of the Executives in order to refund the delivery fee. I guess they thought my situation was worthy and refunded all.

Listen up, though! That's not all folks! When I said to get it out of my driveway TODAY or at the latest by TOMORROW, July 7th, first thing, he had the audacity to say that they could not come pick up until Wednesday, July 8th because they have schedules to keep. Laughable!! Where was their schedule when they dumped a POD at the top of my driveway TWO hours past their proposed three hour window of delivery? Daniel proceeded to tell me the driver had attempted to call me, but because I did not answer, he chose to drop it at the top leaving us NO access. Daniel attempted to place blame on me that I did not answer TWO hours past the designated time of delivery. Yet I had waited the THREE HOUR time frame of delivery. The call came from an Indiana number, btw.

No amount of angst for me convinced Daniel to get the POD moved ASAP. On Monday after my conversation with Daniel night, it occurred to me that with a refund I was no longer in a contract. I called again to the PODS customer service number. I use the term customer service for them lightly. I then informed them that the POD was now illegally parked blocking my driveway because I had NO contract....monies were refunded per the emails I received from Daniel. My home had been held hostage long enough by their container. I asked that it be removed FIRST THING Tuesday morning, July 7th, or I would have it towed. Of course, you guessed it!! The Rep said it was scheduled to be moved on Wednesday, July 8th....and yes, they have SCHEDULES!!

I persisted that it was now an illegally parked POD at the top of my driveway and I would have it towed if not removed FIRST thing Tuesday morning. Tuesday morning, it was removed by PODS. Tuesday afternoon, Mobile Attic delivered an even larger unit than the one from PODS Moving & Storage. The Mobile Attic was placed at the BOTTOM OF OUR DRIVEWAY AT THE EXACT SPOT THAT PODS SAID THEY COULD NOT PLACE THEIR UNIT. I was given the driver's NAME AND PHONE NUMBER to save in order that I would know the number. The stress we were under to complete our move by July 10th to close on our house caused by PODS Moving & Storage was almost criminal. BUYER BEWARE!!

Needless to say the customer service team was unable to fix the issue or get me to their supervisor (wouldn't take my call for some reason). The POD was delivered 3 days later by a driver who was WILLING to go out on their day off to drop the POD off. The drivers during drop off and pick ups were amazing and super friendly. The were quick and very professional. All in all the experience with PODS was disappointing because no one in customer service could help me. I was unable to change my plane flight, so I left my pregnant wife and brother to load the POD alone. Please triple check your POD drop off and pick up date weeks before the actual date. Very disappointed in customer service, scheduling, resolving of issues, neglect from any type of management for help and attention to detail on behalf of PODS.

The parking lot had 4 pods, none of which were mine. We went to the front door of the facility and our name was on the list for access that day. However, when I called the dispatch number on the door, the person we talked to (Steve) confirmed that the Pod was not there. He suggested that we call the 1800 number and he would do his best on his end to locate the pod. He never called me back and I could not reach him again after attempting to call the dispatch number about 5 times for about 4 hours.

I called the 1800 number and talked with another agent for about an hour or so. He said that the Pod shows that it's there, but it was never checked in. He was unable to call the logistics team because he doesn't have a number for it, so I had to wait until he sent an email and they responded back to him. 3-4 hours later another agent called me letting me know that I would not be able to access my pod until the 28th. The agent couldn't give me any more details other than they did not know where my Pod was and that it should arrive on the 28th. On May 27th I received my first contact from Pods "Customer Advocacy-Customer Resolution Specialist". I posted pretty much exactly what I posted above.

3 hours later they responded saying they will need to investigate the issue further. After not hearing anything for about 2 weeks, I sent a follow up email on June 9th. They responded back a few hours later with a phone call. They asked for itemized expenses. Saying that they would compensate me $100 per day max and for any additional expenses. So I added up $500, $100 for a blow up mattress from Costco, and some food expenses totally around $900. So I promptly sent that over to them explaining that those are just losses I can add up on receipts which didn't include not being able to work for a few days, starting a lease at an empty apartment, canceling on a moving company who luckily didn't charge us, and risking going out in the peak of the pandemic.

So I felt $900 was super reasonable. Again no contact until June 23rd, so I emailed them again. On June 25th they contacted me telling me they would call me on the 26th. I just talked to them today 6/26/2020 and they said the most they can do was $500. I understand things happen as we are all human. However, I don't understand how after confirming multiple times that our personal belongings that we entrusted to Pods could not arrive on time. Even with this being the case, why were we not informed the day before we arrived at the facility on 5/23 that our pod did not arrive. I find it pretty unacceptable that when we arrived on the 23rd our name was printed on a list on the door of the Pods facility knowing that it wasn't even there. So all in all this whole thing has been a huge mess.

I don't understand how a company who essentially is a logistics company could make such a gross mistake. I counted on Pods to champion my move and provide accurate timelines for a coordinated move. When in fact I mostly received misguided and disjointed communication necessary to facilitate a coordinated move. The lack of communicate not only wasted the time to plan a move, but also sit at a location for hours in limbo, effectively wasting the whole day. Even after all that I figured an agent could at least let me know where my pod was or talk to someone who could help. However, the agent had no idea or any way to find out where the pod was and instead only had an email to request information for the logistics team. All to find out someone made a huge mistake and that I'd somehow get some sort of remedy from someone in an email days later.

This whole thing leaves me feeling like Pods does not care at all about its customers. It lacks the ability communicate not just with its customers, but with each other. There is definitely a lack of coordination and thoroughness within the internal processes of the company. Which currently all adds up to poor customer service leaving me feel really mistreated and a total loss of all confidence in the company.

There is no reason why a logistics company who is coordinating the move of person property should tell the customer they have no idea where their stuff is and that the best we can do is email you in days with someone who can shed light on the situation. So I told them that $500 wasn't worth signing an NDA and would rather share this information with the world so other people don't have to deal with this company.

I asked to speak with a supervisor above Angel and she had no care in the world. She actually said there’s nothing she can do and said the conversation was over and hung up on us. I can’t believe a company can continue bring successful doing people this way. There’s even reviews of people saying they purposely don’t pick up from your driveway in time either so they can charge you for another month. I’ve never experienced such deceit in all my life.

Original Review: If you are desperate, then contract with them as long as you don't care if your items get damaged. We moved from Long Island to Texas. We had professional packers pack our items with blankets and boxes around the corner, very tight so there was NO shifting possible. PODS must have "dropped" the container after it left our house because all our dining room furniture (worth about $10K) was damaged.

We took insurance because of the long haul; HOWEVER, when it came to putting in the claim, they would not give us a penny. Here is the fine print: It has to be an "explosion, fire, lightning, riot; weight of Ice, 'falling object off of their roof,' collapse of their building." So what are the chances of that & everything else is off the table. Do Not Take the insurance. We were disappointed that we paid $49 per container each month when it did not protect anything. We feel the insurance was misrepresented when their representative said it was a good idea to take it. What a ripoff.

Finally after multiple emails to corporate Nathan ** emailed me and asked for photos and info. When my daughter was home to help me we opened it up, pulled it all out and took photos. I provided everything they asked for. I requested a refund as the storage provided was not secure as promised and payment for replacement and repair of the damaged items. They began stringing me along for months saying It was under review, then that the pod had been rented so they couldn’t look at it - not my fault as they had my claim before they picked it up. Today I received yet another email saying the claim was still under review because the pod was still rented out. I complained in a return email and got an instant response saying my claim was denied. This is no way to do business.