PODS Reviews

Our experience w PODS started out fine. We had a 16ft container for 4.5 years w/out issue. Unfortunately, that ended when we scheduled our long-distance delivery. What followed was communication failures, unresponsiveness, & schedule breakdowns that caused stress, financial loss, and unnecessary hardship during a time when we were already caring for elderly loved ones. We coordinated our move with PODS and were told we’d receive a call the day before with a delivery window. Instead, we received a notice that the delivery was canceled due to non-payment despite our account having been auto-charged just 5 days earlier for the monthly fee. The new charge had no clear explanation.

Great company with outstanding customer service..!! Just knowing PODS had me covered from start to finish and I definitely would recommend PODS to family & friends..!! That’s why PODS is #1 to me for moving & storage all my furniture & items that are very important to me..!! Thanks again for everything….!! D. **

I ordered 2 - 16ft pods. Both were picked up and dropped at my new house within a few days. The first pod went seamlessly. First let me say if you have a pod picked up and a new dropped on the same day, the company DOES NOT take this into consideration when scheduling. I have no idea why. Makes no sense. So the guy with the new pod shows up hours before the guy to pick up the existing one. Luckily this guy was very nice and ended up switching them out for me and did a great job! However, at the new house I have a pod I’ve emptied and waiting for my 2nd one. Same day. They scheduled the same guy to pick up that was dropping off and he didn’t realize until he was on the way and called me. He sounded irritated (understandably) because pods.com doesn’t know how to coordinate their scheduling. But it is not my fault. He said “I’ll figure it out”. He showed up with an empty truck. Took the old pod and left.

My sister used PODS and told me about them, so that's how I heard of them. The booking process was somewhat easy, and they were available. I ended up booking a large size pod to use for my move. It was clean and sturdy.

We've seen PODS around and thought we'd give it a try. We just called, made a reservation. They dropped it off. We packed it. They came, picked it up, and they delivered it on time. Every other day, we heard from them, and when it was time to drop off and pick up. And in between, they always confirmed before they did anything, which was excellent. With PODS, you don't have the issues that you have with movers. You can pack it yourself. The price isn't bad. And you know that they're going to pick up and deliver. We're very pleased.

DO NOT USE PODS MOVING AND STORAGE COMPANY. I have made several cross country moves and have dealt with all kinds of issues while making those moves. Not once have I had the SEVERE problems that I experienced with Pods and perhaps even more importantly, not once have I received such horrible, condescending and manipulative customer service in my life while trying to rectify these issues. I say this as someone who has gone through many negative experiences with different companies yet has never written a negative review for a moving/storage company because I understand that things happen and people make mistakes. However, I feel compelled to alert consumers who may be looking into using Pods as a service of my experience so they can choose a different company that has some semblance of respect for their customers.

I needed a pod while we were renovating our house, so I booked with PODS. The booking process was really easy. It was a few questions, and we got through it real quick.

Pods was very reasonable with their prices. Customer service was very helpful & friendly. Our First driver was Les, who dropped of the POD, Les was very informative and friendly. Lamont was able to answer our questions about the pick up of the POD once we were ready to have it shipped. Rick was the driver who dropped off the POD at the final location. Our POD traveled from Daytona Beach, Florida all the way to Buffalo, NY.. Overall I would give them Five of five stars. I was very pleased with them and would highly recommend to anyone who is planning a move.

I've used PODS to store our furniture and clothes for a move. It rain and the POD got flooded and destroyed thousands of dollars in furniture and clothes. Went through the POD insurance process and was decline. When it was PODs' fault because our POD storage was housed by PODS. It was not on our property but PODS' property and they declined our claim. I will never use these people for anything ever. Because if you're going to store my stuff on your premises and it gets flooded how can you decline the claim when it was the fault of the PODS and how it was built!

There was a remodel that was going on, and a move that my mom was moving in, and there were a lot of stuff in the garage that needed to move out. PODS worked out well. I set the service online and then I ended up needing to change the date. So, I decided to call in person to make sure that it was not going to get charged. Communicating with them worked out well, and the pickup and delivery was good. It was a good experience overall, but it seems expensive to me. I would not be able to afford to do that again anytime soon.

I had no problem with PODS’ pickup and delivery. I use them for both moving and storage. My wife said their website was fine.

I got PODS for Moving. It was good, and I don't think I had any problems. The communication with them was excellent. I was notified before they came, probably a day or two days before.

The telephone booking of service was tedious because the representative was hard to understand. Delivery and pick up of the empty POD and the delivery of the packed POD was great... Incident free and staff very professional. Redelivery charge was not clear since this was not explained at the time of the booking. As a matter of fact, I had to call for an explanation after seeing the charge on my credit card invoice.

This company does not have transparency in pricing. We booked five containers with a 30% discount for a move from Georgia to Tennessee, only to be told that there was an additional transportation fee of $1,700 per container when we scheduled the containers for delivery and that no discount applies to this fee. This was way more than I could have gotten movers along with a truck, and those movers would have unloaded our containers. They did not arrive when they said they would and they did not pick up when they said they would, causing multiple issues for us. I would never do business with this company again.

Awesome communication throughout the process. Pickup and delivery drivers were awesome. Used PODS to move from California to Texas. Don't understand why it took 10 days to deliver the pod and would be nice if the service was a bit cheaper.... But it's a done deal now and I'm satisfied.

I was told I had to rent the pod for a whole month even though I only needed it for a week so I had it delivered earlier than I needed it. It’s sat here for maybe a week and a half before I open the door for the first time to discover that the interior was soaking wet due to recent rains. I called pods immediately telling them that it was not usable and that it was leaking. At which time they informed me that there was no guarantee that they would not leak. We were leaving town to have our floors refinished, and we’re not comfortable putting our belongings inside of a pod that was not guaranteed to leak and the rain forecast for the next four days.

I was very satisfied with my experience using PODS for my moving needs. There are two major areas with room for improvement however. 1) Is the storage and transportation costs are excessive. My storage needs turned out to be longer than anticipated and consumed more $ than ever anticipated . Also since I was paying monthly rent, the transportations costs were very expensive. 2) The system of not knowing until the evening before when a pod will be delivered or picked up makes it very difficult to manage labor to load and unload the pods. I suggest PODS adding labor availability to their service.

We recently moved into a temporary office while construction was being completed on our new space. PODS delivered a storage container directly to our new location, and we were able to load everything we needed to store quickly and easily. Having the container in the parking lot made our move-in process smooth and efficient.

The RI delivery and pick up driver was amazing, he was knowledgeable and patient and let my kids enjoy watching him with Podzilla. The ME driver was also friendly and did his best to get the POD as close to the house within the parameters of power lines, etc. The salesperson who set up our account was par for a salesperson. I did feel his follow up on questions later on was lacking or dismissed. Overall the experience went as expected, minus the very sticky spot in the back of our POD that made for interesting placement to create a flat wall. I do wish the sale of 30% off would have been honored since we had the POD while the sale ran.

We used PODS to move from MN to TX and it was easy and affordable. The drivers were always friendly and on time. I would highly recommend PODS for local or long distance moves! Great experience all around! Would definitely use again if needed! Thank you very much for everything!

The delivery driver was on time, helpful in determining placement, professional, friendly and took the time to review how to use the POD. The pickup driver was in time, addressed a concern I had. He was very professional and friendly. I really appreciated their assistance and timeliness. I would use PODS again!

PODs gave me excellent service from start to finish. The prices cannot be beat, anytime I called them I received exceptional customer service. They are prompt with what I expected. They put my POD where it was convenient for me to open my POD, they called before to ensure the time was convenient. Thank you.

I utilized a pod while moving temporarily while work was being done at my house. They did a wonderful job and delivered on everything they said they would do. I would highly recommend them to anyone for a short term or long term need. The professionalism and service were top notch.

I received on time delivery with a very friendly and professional driver / delivery person who was very caring and precise regarding the placement of the POD on our property. The POD that we received was very clean equipment. Retrieval was the same as the delivery. I will recommend PODs to everyone I know that needs temporary storage services at their residence. I will use PODs again every time the extra storage need arises.

Everyone was great, from the phone folks to the drivers / Podzilla operators. Even the website was easy and accurate to use. I only wish the company worked with me upfront to help pay for my service but I managed to work things out. But, FABS!

PODS was easy to interact with online, on occasional phone call and the service personnel were pleasant and professional. The service terms were flexible and all our belongings arrived intact. We could not be happier with this move. We interacted with customer service to confirm and move dates but most was done on the easy to use website.

Very happy with the experience with PODS. Will recommend to anyone who is moving. The staff was very cordial and helpful. Drop off, pickup, shipping and unloading were all according to schedule. No delays through a journey more than a thousand miles. PODS made moving across states seamless and effortless for a very competitive price. Hats off, keep up the good work!!

Great price! It was easy to use the app to change days. Driver was professional and friendly. The pick ups and drop offs were on time and the pod was placed correctly. The inside was clean, and easy to pack. It’s bigger inside than it looks from the outside. Great value!

I moved from Hawaii to Florida. I got estimates from full service movers and was shocked at how much it cost. I got a quote from PODS and I was much happier. I had to pack and load it myself, but hey, if it arrived broke, it was my fault. Everything arrived as scheduled. I couldn’t be happier. Their Customer Service was on point.

I had a POD for moving from Argyle, TX to Yucca Valley, Ca, I was escaping my husband while he was out of town. The service I had was amazing and heartfelt. Everyone from customer service to the drivers were incredible and to caring to my situation. I highly recommend PODS! Thank you for taking care of me during a hard time in my life!

Delivery of POD was great although neighbours complained that they could have moved it a bit further up the driveway. Access to POD was convenient although the doors were a bit difficult to open at times for someone with limited strength. Very easy to pack and very little shifted while it was being transported to new location. Pickup driver was friendly, courteous and on time. I would definitely recommend this way of moving house to people as it is convenient to your own time schedule to pack.

Matt delivered and picked up our POD rental using the Podzilla. He was extremely professional and competent. The POD made storage convenient and accessible. The POD was clean and certainly secure. My experience overall was what a this is a great organization, from booking, delivery, payments and pick up. I highly recommend using PODS.

PODS was great from start to finish. The delivery and pickup of the POD at source and destination was right on time as scheduled. Communications throughout the move were timely and helpful. The videos on packing the POD were very helpful and the drivers were terrific in helping with placement.

This is the third time we have used PODS to facilitate our moves (over a period of 16 years). The first two times we also used storage. In all cases we were very satisfied with the experience. Drivers were always on time, very professional and skilled with their duties. Our stuff arrived sane and sound with minimal shifting and no damage. What I like best about using a pod is that it allows for more leisurely loading and unloading. Pack what you need last and unpack it first and take your time to put the rest in as you have time and space.

We recently relocated from Georgia to Florida. We used Pods each step along the way, including storage in Georgia before our final destination. It cost us around $13,000 but easily would’ve been greater than $20,000 had we done it the traditional way. Each step along the way was well communicated and Pods delivered on their promise for showing up in a timely fashion each time. Cannot recommend them enough, and this is the second relocation where we have used them. Hope to never relocate again, but if we do, Pods will be a part of that equation.

The driver did not call me to advise the folks moving out to move their moving truck out of the driveway and just took my pod to a facility. I called customer service and it was pointless as they were all in the Philippines and could do nothing to help me. They then charged me extra for all of this…. I would go with a local moving company or U-Haul. PODS customer service is horrible and not US based.

1st POD was delivered and picked up as promised. 2nd POD was scheduled to arrive on June 2. Later that day PODS calls and says driver is ill and my 2nd POD will be delivered on June 3. Waited all day June 3 and no communication from PODS at all. So started calling Customer Support around 4:30 pm east coast local tome. After being on phone until 7:47 pm nothing was resolved. Call center outside US said they could NIT reach anybody at HQ or in my area Wash DC. The agent, Francine, promised to escalate and call me back first thing June 4th before 10 am my time. Now my online record said 2nd POD would be delivered June 6. I called in again, reached Fernando in the Off Shore call center, and was forwarded to the HQ office in Clearwater FL. The phone rang and I was sent to Voicemail. I left detailed message. No response.

I went with PODS because they had the best price. I looked it up online, and had a coupon that I was able to use. The customer service was good, and they were really efficient and on time for both the delivery and the pickup. However, there was a little confusion with the final pickup after everything was unpacked from the pod.

We used PODS for moving and storage because they offered a better price. Booking online was easy, and they delivered and picked it up on time.

I had four PODS in the last two months. And the guys in Tyler were the sweetest people ever. Customer service was great. The people who delivered the PODs were the nicest guys ever. Even for another state, they were great, and when I had to go to the facility in Maryland, the staff there were also very nice. I have nothing but good things to say about it considering I used quite a few of them. It was a good experience.

I used PODS before when I moved here, and it was fine. That's why I used it again. But this time was not good.

I used PODS for a cross-country move, and it was a perfectly fine experience for what we needed. I talked with a lady on the phone and didn’t have any problems getting everything set up. We had a 16 x 8 pod, which was enough for us. They dropped it off, we filled it up, and they picked it up. It got to the location with no issues. We unpacked, they came and picked up the empty pod, and we were good.

I was a valued customer since 11/2020. Never late! Moving to Princeton and they couldn’t an accommodate the move so I scheduled to be delivered where I was living, rented a U-haul to clear it out and drive back to Princeton. I requested delivery the earliest time and they gave me a 8 am to 10 am window. Said they’d notify me the night before. Window changed from 1:30 to 3:30 then at 6 AM the day of the move they changed it again from 3:30 to 6:30. Put me on the last delivery for the day.. They tried to charge me for a full month. Then told me I was over the seven days so they had to charge me at least a half a month rent, but I requested the pod be delivered on a Friday which was the 30th. That would’ve been the third day from the billing cycle and they could not accommodate that so that was on them not me.

Other people I know use PODS so when I was in an emergency situation, I called. I was told I had to move out ASAP because there was mold in my place, and I was getting sick. I was having brain fog issues that I couldn't even do the request online. My brothers had locked the pod but when I went back to put something in I didn't lock it right. We had to get a different lock put on. But it worked out.

PODS said their home base was in Florida instead of overseas, so I went with them. Customer service was great during phone calls and follow-ups, and we changed the date a couple of times. They were all really good. I’m going to recommend them to someone I know.

I was doing a renovation and I needed an extra space to put some furniture in. I initially went on PODS’ website to get some basic info. And then I called and just made a reservation. They were able to give me a quote really quickly. I was able to set up a reservation. Everything came out smoothly once they scheduled the delivery. Drop off was pretty easy, and then pickup was just as much. It was very hands-off. I'd recommend family and friends to use PODS. It was a pretty simple process for me. It would be the same for them too.

Seemed like a good idea but, 18 foot container, 21/2 months $14,000 dollars and I had to to hire a moving company (recommended by PODS) that uses homeless people to get my items to my house (they did 3,000 dollars worth of damage). So find a better alternative or just sell your stuff. Absolutely would not recommend.

Where do I begin? It took them 3 weeks to come pick up the Pod after delivery even though it was empty that same day. They said it was their busy season. We were inconvenienced as it was sitting on our driveway and we couldn't use our garage. On top of that they charged us another $306. After 3 calls a week apart talking to 3 different people who had to check with the "back office" they refused to refund me.

The only concern I have is with the door on my PODS unit. It was extremely difficult to push up. I had to get assistance from a neighbor to help me. Even the driver had to struggle with the door and he was a young guy. I am not sure if all the units are like the one I had but if they are PODS may want to consider a door that isn't so difficult to push up.

Customer service and online account management is exceptional. It’s expensive but the convenience of loading up the pod and having it delivered to our new home in a new state many, many months later made it worthwhile. Process was very easy from start to finish. Would definitely use Pods again.

PODS were delivered on time with professional drivers who were accurate in maneuvering the trucks and polite. They were on time and wanted to please the customer! I would recommend for any kind of service. Mine was moving from Texas to California. Upon arrival at my destination, I had to cancel the delivery date at the last minute and had to reschedule the delivery date. This was not a hassle and the change was implemented correctly.

My wife and I recently moved from SF Bay Area in California to southern North Carolina. We did this in two phases starting in the middle of March and ending in the first week of May. We started with 1 16’ pod and I went there to receive it along with a car that I shipped through one of POD’s recommended car carriers. I then Went back to complete our move with 2 more PODs. At both locations the POD crews were awesome with the delivery and pick ups being flawless. Scheduling was a breeze and the updates and reminders were fantastic. I made some adjustments along the way which was no problem. The Conway group was also fantastic. Very efficient company and the best value for moving on your own. Bravo POD company!

This is an excellent way to move. It's reliable, secure, and easy to use. The delivery drivers are helpful and professional. Items, if tied down as recommended, are delivered without issue. Updates on web site are mostly accurate. Sometimes a chat or call is helpful to get more up-to-date information.

Wonderful service, the whole experience was easy, quick and painless. The drivers were very nice and friendly too! I would definitely use this service again! I especially liked how easy the website was to navigate scheduling pickup and delivery was a breeze! The drivers were on time too, and very pleasant to deal with.

The franchise operation in Oxnard was superb. Excellent customer service, answered complex questions well. The PODS corporate operation was not very good. Overseas quality of the people answering phones very weak. Didn’t know geography, screwed up communications, and the website mismatched the closest storage location. Overall pleased, but I would not have been without the local people.

Great experience! We only needed storage for a few days. We appreciated the timely, no contact delivery and pickup. Both drivers were punctual and courteous. The unit was clean and moisture tight. Everyone we dealt with was helpful. We were impressed with the fair cost and ease of obtaining our unit.

When I signed up online there was a special offer. I checked and it did not apply. I called the next morning and was told they were sorry but the system already had my order entered. I called several different times when other offers appeared to no avail. I had this unit for a year. I asked again when I settled my bill at the final time….Rude and no answer. Most employees were very nice.

Had the best experience ever working with PODS Moving & Storage. Exceptional Customer Service, the most professional and friendly staff I've dealt with in a long time! Keep on doing what you're doing as I don't think you can be any better than you are!! Need references? Tell them to give me a call!

From drop off to pick up the experience was a good one. It was easy to book and emails kept up up to date on what to expect and when to expect it. Every staff member I spoke to was professional. The drivers were especially friendly and gave us clear instructions. It was also fun to watch Podzilla. We moved the POD from CT to AL.

We had the Pod for longer than we actually needed it for. It sat for about two weeks at our old house after it was loaded & again for 2/3 extra weeks at our new house after we'd opened it, unloaded it, cleaned it out & closed it up. Think they'd make more money if they had a faster turnaround as it wasn't necessary to have it setting for so long for us anyways. In fact, our grass was beginning to grow & it still shows signs as to where it set at! The people were awesome to deal with however! :)

I would highly recommend PODS for all your moving needs. Well oiled company! Delivery & drop off worked perfect. Pods were very clean and dry on inside of container. Will definitely use again if needed. From the time I ordered PODS, until the PODS were taken away from destination, everything well very smoothly.

From the original website contact to all the phone contacts I made to customer service to the reminders they send which are helpful but kept to a minimum and the two drivers who were very friendly and professional, this was nothing but an excellent experience and choice. If I have to move again (God forbid!) I will use PODS.

Deceptive, shady company in general. Scheduled a long-distance move without my authorization or notification and charged me close to $4000. Rescheduled delivery of "guaranteed dates" without my authorization or notification and charged me an additional month of storage....Twice. I was assured the permit to deliver container on city street was "obtained" and "authorized," and I was provided with a"record number." In actuality, no permit, no delivery. I was provided with misinformation on countless occasions, hung up on when trying to clarify misinformation, and one "representative" changed my email after said call.

They are not straightforward with the pricing. Very tricky process. You can get a quote only if call them and wait for at least 40 minutes to ask you so many questions and details and options in order to add more to the price. In the very end after you spend so many minutes waiting for the quote the offer is very pricey in comparison to other companies that you can go on their website and get a quote instantly. Very disappointed. It was a really bad customer experience.

Both my drop-off day and pick-up date had to be rescheduled, with one, not even being given 24 hours' notice. It was quite the inconvenience. I requested a discount for the inconvenience and was denied. Was on hold for over an hour trying to get some resolution.

We need pods for moving and storage, so I went with PODS because I liked the design of their pod. I really did my research, and I’m good with these things. The price was amazing compared to a storage facility where I would rent a space at another location, so it worked out. I could have it right in my driveway. I had a really excellent experience. Everything was positive.

The service was good all around. I had seen a lot of PODS advertisements, and it was the first one that came to mind. I booked the pod through a representative and it was a good and smooth transaction.

PODS is the best and most convenient way to move. I didn't wanna drive the 1,500 miles with the U-Haul and using PODS was cheaper, not having to fill up for gas and spend for meals and overnight stays in motels. We flew home in three hours, stress-free. All the people I dealt with were friendly, and I had good communication with them. They kept me updated on what was going on. I couldn’t have asked for a better experience. Going with PODS was the best decision I ever made. I was happy with what I paid, and they got the job done.

During the setup, all I did was call PODS and they asked me a bunch of questions about my needs and they estimated the number of pods I would need and the sizing. I didn't heed their advice when I should have because we ended up having to move a lot of stuff ourselves that would have fit in the pod that was the size that they told us.

Everyone I dealt with was professional and courteous. Shipment went perfectly and on schedule. Drivers were on time and complied with with requests for placement of Pod. Everything was in perfect condition upon delivery. I cannot say enough good things about the service I was provided. Thanks to everyone in making my move a smooth one.

I heard about PODS because a neighbor’s daughter used them for her move, so I just booked it online. It was fine and it worked. I liked that I could leave it stored right in my driveway. I didn’t have to have all my stuff carted away.

I couldn't recommend this company more. Everyone I worked with was incredibly kind, helpful, knowledgeable, and easy to talk to. I never felt pressured or overcharged. The process was incredibly easy. I was even able to extend my order for a few extra weeks to unpack slowly. I love this company, I will 100% use them again & recommend them to everyone! Thank you PODS!!

I am very aggravated and disappointed with the customer service I received from this company and the driver. On their website it strictly says a driver will contact you when delivering pod about placement details. I received no call when the driver arrived at my house, he just placed the pod wherever he wanted as he placed the container on our concrete which is not stable. It’s very concave and in the way of the remodeling construction crew. I asked for a driver to come back out to move the pod again and no one has responded back or made that happen. Also the driver when I called to speak with him about where he was said he had dropped off pod and was unable to place in grass where I requested as online it has the option to place on non-paved surface. Sounded like he wanted to get done and out of there as he did not care what happened.

I had an issue when I first started the process. I called and spoke to a very nice person. I wasn’t ready to go ahead with it right then but she did give me a quote. When I went to call back, I spoke to someone different. It was completely different, from the way you paid and the amount. I wasn’t happy with that so I hung up. I called back again another time and I got a person that was closer and easier to understand the third time. That’s why I went ahead with PODS and after that, everything went smoothly.

PODS is the most convenient way to move because they just drop the pod, you load it when you can, and you're not limited to this day and this time. The flip side is if you're not there, for example, when they delivered my pod, I wasn’t there, and even though I told the driver to push it way to the left of the drive so we can at least get one car into the garage, he was about two-thirds of the way over. But the pick-up driver was excellent. I was curious about how he loaded the thing with the PodZilla, and he was very open to showing it. Customer service is not the world's best. Just calling to schedule the delivery date took a 20-minute phone call. So, it's some good and some bad.

I am very impressed with the PODS services. Everyone was very helpful and informative. Everything was delivered with advance notice (Text & email) and on time! Delivery people were easy to work with to find best placement of PODs in the driveways of both the old and new house. I was very impressed with drivers in Chula ** and with Don **in OKC. I highly recommend and will definitely use them again. I rate 5 stars for people and delivery, but 4 stars for cost. I have found that anything leaving California is much, much more expensive than leaving any other state! (Too many of us fleeing CA?)

The customer service with PODS was great. I used the pod for moving and the interaction with the drivers were all good.

It was a good experience getting everything done, but the website should be more honest with its communications and what it can actually offer. I ordered the pod because it said I could get it delivered in two days. I needed to have it picked up in a week, and there was nothing there that said I needed to wait two weeks. So, I ended up on a bunch of phone calls to see if I could get it picked up sooner. The lady that I talked to at the local building was amazing. She was able to get the pod picked up, get it all scheduled and straightened out for me. They were here on time, and they were in constant communication with me. They brought it to my new place, and everything was great, until I started getting phone calls saying that I owe them a bunch of money for a pod that I don't have anymore.

I’ve seen PODS around for years. Then I happen to run across it on online, and I thought it was a good idea for moving. Setting up the pickup and delivery was perfect. The move was from Plymouth to Maple Grove, and it did not take long as it was from one suburb next to another. The cost was also reasonable and I was fine with it. They did it the day they were supposed to. I would do it again if I had to move again.

I researched several moving and storage companies, considered their availability and prices, and then chose PODS. The booking went fairly well. And I liked PODS because it was convenient. It was my boyfriend who interacted with the drivers, and he said that they were great.

Hired PODS to move from FL to TN. Did not have exact zip code but was told, "No problem. We will ship to TN and call us when ready." What was not said, but is buried in fine print is that they will determine if they will ship to the zip code. Which in my case they will not break the 50m radius (my house is 78m), mostly highway. 2 calls to out of country phone center and requests to talk to supervisor yielded no results. Their solution is, "Easy sir!!! Just get a moving van and come retrieve your stuff. Oh no. We won't pay for this but we'll make it easy for you to repack a 4 bedroom house into a moving truck."

I’ve used PODS to move my home from Midwest to the West Coast and so happy with their service. Everything is so easy to manage online. I have a couple last minute changes, the reps on the phone is really helpful as well. I would use them again for any moving in the future.

Overall I am happy with the experience, however the beginning wasn't without it's issues. Good stuff - POD was clean and spacious. Had plenty of room for my needs as the largest available container. It also had plenty of anchor points for bungee cords and strap downs to attach to. Once delivered it was picked up, moved to new location and removed when scheduled with notifications as to a time frame of pick up. Website is fairly easy to use to place orders.

The online process was easy and helpful. The delivery process was on time and seamless. The one delivery driver I met was very friendly and professional. The large pod that I rented was clean and none of my belongings were damaged during shipment. They kept me informed during the entire process.

I relocated from Albuquerque New Mexico to San Antonio Texas. The experience was Great until the final drop off in San Antonio. Instructions were given in advance on the placement of container. However, instructions were not followed and the container was placed several feet from the instructed location. I contacted PODS and after review of the instructions that had been given, I was assured that someone would come out to reposition the container and I would not incur a repositioning fee. I received an Invoice from Pods on 4-19-2025 which includes a reposition fee of $199 tax included, which is in dispute!!!

I was hesitant to use PODS for my move based on a few of my neighbor's experiences, but when they assured me upon booking that there was enough complimentary insurance to cover any damages that may occur, I decided to give them a try. Upon delivery, I watched the driver tilt the units at a 30-45 degree angle and then drop/slam it onto the ground. This resulted in damage to multiple items, including a very stout, dining room table. When I tried to file a claim with PODS, it was rejected by the claims manager because the damage wasn't caused basically by an "Act of God" such as a hurricane, lightning, etc. Do not use PODS. They mislead their customers, damage your items, and leave you in the wind.

Great customer service, such as today when "Josh" picked up our empty POD in Roseville, Minnesota. Great communications and friendly, professional service. This was the completion of a two POD delivery (from Washington state to Minnesota); this POD was delivered to our Minnesota home and we emptied it and Josh picked it up today. The second POD is being stored at the PODs facility in Minnesota.

Excellent teamwork and coordination from the phone representatives to the drivers!!! And a special shoutout to my driver down in Southwest Florida “Tontae” who was great!!! He was sociably friendly, accommodating, knowledgeable, and professional throughout!!! And even for an intentionally ignorant old dinosaur, like myself, found your internet service easily approachable, and accessibly easy.

PODS is always on site within the time frame scheduled; both delivery and pick-up drivers are well versed (talented) in positioning and retrieving the PODS container. Both the delivery and pick-up drivers were informative and courteous, careful and professional in their dealings with me. Would not hesitate using PODS in the future or recommending their services.

PODS was by far the easiest and best moving experience I have ever had. I have moved cross country several times and highly recommend PODS to anyone that wants to achieve a seamless transition. The customer service was fantastic, and the drivers were so communicative and accommodating. No delays, no hidden fees, just a flawless move.

I initially contacted PODS to attain a moving estimate that I compared with several other moving company services. I thought I received a great value with my military discount. My problem started when PODS scheduling claimed they could not deliver my two 16 foot PODS the same day. So, I had to incur an additional expense waiting another day. I just sold my house, so I was in a short time window to get packed and out of the house. What I noticed was the condition of one PODS container was rusted and needed the PODS sign replaced. It did not provide me with a great "first impression." However, on the receiving end I was thoroughly impressed with your PODS drivers who took exceptional care in delivering my two PODS and retrieving them. I was so moved that I wrote an excellent review.

Everything went well with my move. POD showed up on time. POD was clean and door worked well. The only complaint was I had to keep the POD in my driveway for a week when I emptied it. I had it emptied the day after it arrived and Lakeland Fl Pods only picks up and delivers in Sebring on Wednesdays. That makes it difficult in a condo community.

PODS made moving a breeze! Scheduling container drop-off and pick-up dates was easy, even when I had to make a change. I loaded my possessions at my own pace and secured everything in the container to my satisfaction. The drivers were friendly, punctual, and very helpful! If I decide to move again, I will do it using PODS.

I was renovating my home, and I had to live in it while that was being done. That was why the storage container was extra helpful because I was able to have everything right here. I could load things when I needed to, and I felt secure. I did not want to be away from my items, and I wanted the container on my property. I booked over the phone and it was not complicated. It was excellent. The drivers were perfectly fine. PODS explained everything, and the videos were very helpful. But, we all like lower prices. Overall, I couldn’t ask for better service, and it was the perfect fit for me for my needs.

I first heard about PODS because it’s all over the network, on television, and everywhere. I like the fact that they deliver the container and come to get it when we have it packed. I ordered two boxes, and I still have one left. I booked over the phone, and all of the customer service representatives were really magnificent people. Their punctuality is really good, and to me, punctuality is next to godliness.

Our move spanned over 6 months from packing our lives/belongings up in PA storing until our home was done in NC. Customer Service was very helpful and truthful about the process and the expense. The delivery and pick-up drivers were on time, friendly and respectful of our property. We always knew where the POD was with all our belongings. Now that it is unpacked and we are settled I am happy to share that NOTHING was damaged. This was a first for me so I can't speak if this was the best deal but honestly receiving all of my belongings back and just as I packed it, it was well worth to me.

I personally had an excellent experience in moving my personal belongings from Kentucky to North Carolina. It was a seamless move. I was given excellent service from both sides of the move. The employees that I had contact with were courteous and professional. Nothing was broken during the move. AAA++++

I found PODS to be a cheaper alternative for moving. The pickup went really well. The manager, Mike, on the pickup side was amazing. The customer service people are really helpful. I've also recommended PODS to my cousin.

Using PODS worked well for us and it was a wonderful experience. The guy who assisted us was great. He was good at explaining everything that all the numbers made sense and it worked out. Delivery and drop-off were perfect on both ends. The driver who dropped it off at our new location was fantastic. We’ve already told someone and they're using PODS too.

We used a PODS container to empty our garage so we could put in a new floor and paint it. We booked it over the phone and got a 16-foot container. They delivered it and picked it up after about two and a half weeks. For what we paid, it was a fair price.

This is my third experience with PODS, and I’ve loved every second of it. This time, I used them for an out-of-state move, and everything went just like it was supposed to. The delivery of the pod went flawlessly. They put it where I wanted to. And then they picked it up on time. 

I was having renovations done on my house, so we had to empty the top floor. I booked a storage unit from PODS online, and it was pretty easy. I got a text message from the driver when they were close, and it’s kind of tricky to get to my house because I live in the city. I just told him where to come, and he found it pretty easily.

I’m 65 years old and don’t have the ability to move myself. When I called PODS, the woman who answered the phone was extremely efficient and helpful. I used the moving service and the storage bins, and the guy who helped me move was very good. The ones that unloaded it in McDonough were perfect in every way. They were very efficient, organized, helpful, and in tune with what I asked for. Their price, however, was a little expensive, but sometimes, a girl needs to spend some money to get the job done.

We did a bunch of remodeling, so we needed to empty the place out and put our stuff in storage until we got the remodeling done. I was adding on to my detached garage, and all of my toolboxes and power tools were put in. It worked well with PODS, and pickup and deliver could not have been better. The price was fair too. I have no reservations about using them again.

Using Pods was the best thing we did to move. They were there when we needed them. You choose how long to fill pod and when to pick up and deliver. Couldn’t have asked for a more smoother move. Very reasonable pricing and the entire process was flawless. Unit was very clean and in perfect shape.

Using PODS made our move so much easier. We were given as much time as we needed to load and unload. We chose 3 days on both ends. Communication was easy. Ivan and Colt were polite and professional. Our belongings were stored from mid January through mid April and everything was the way we packed it. We highly recommend using PODS in your next move.

I would like to start with the staff. I talked to 3 different me. Steven picked up my pod. He was very kind and was a pleasure to work with. Not sure if the 2nd man was name Eastman. Super nice and as with Steven very professional. I don’t know the last man’s name but he also was a pleasure to work with.

The delivery was good without issue. The POD had been recently painted as the paint was wet when I opened the door and as such I got paint on myself, my clothes and my hands. I managed to clean the paint off of my hands but ruined my pants and shirt.

Drop off and pickup for me to fill my pod was excellent. Great communication. Only issue I had was scheduling delivery drop off and POD removal. Had to reschedule since there was a large gap between the two dates (2 weeks). I would recommend this service towards friends and family but I would ensure to inform them about delivery and pickup.

I had a great experience with PODS. Eric delivered my container and was incredibly helpful—when my door got stuck, he went out of his way to help me fix it. The service was smooth and the staff was friendly and professional. I would definitely recommend PODS to my friends and family!

PODS was great from the initial contact to schedule, to needing to reschedule due to family emergency to the drop off and pick up. Communication was above par and the staff incredibly friendly. I HIGHLY recommend PODS.

Service was better than expected - drop-off and pickup windows were accurate and the container itself was well maintained. Everyone I interacted with was friendly and professional. I particularly liked that PODS sorted the permit for placing the container in Denver, CO. I wish they were also able to do that in Austin, TX as that part of the move was a giant hassle. I felt pricing was fair (after discounts) and wish there was a monetary incentive for recommending PODS to friends.

I received a quote from PODS on December 11 with the cost of $2,436.22 for "Move and Discounted 1st Month Container Rental." That amount included the Transportation Mileage. I placed my order. The container was delivered on December 26, picked up on December 30, delivered to the destination on January 11, and picked up on January 16. Regardless of the stated and agreed-upon quote, on December 24, I was charged $2498.04 for the transportation. On January 1, 2025, I was charged $504.71, and on January 12, $99.66. I contacted customer service and asked for a legitimate credit of $624.51 (2498.04 - 1873.53), which was an extra charge for the transportation mileage. Nevertheless, I did not get my money back.

Many people use PODS in our neighborhood. The customer service was quite good. Scheduling the pod’s delivery to our house was easy by phone, and they picked it up the next day. The whole process was actually seamless, and the storage was easy to use. Everything went well.

I’ve used PODS for both storage and moving, and customer service is very good. The pickup and delivery were great, and I’ve had no problem.

PODS seemed like it was the most affordable one in our area that I can find. I booked online and the process was easy. I interacted with the driver who delivered it, and he was good. Everything was perfect inside the container, and we got everything out. So, I was moving from an apartment to a house. And so, I need storage for a few months until my house was completed. And so, nothing was wrong.

Everything went well with PODS, either with their representative or the drivers. I used them for moving and storage, and I got the 8 x 16 pod, which is big enough for me. They were a little pricey, but I didn’t have a choice.

My brother had used them previously, so we went with PODS to store our furniture until our new house was built. We got three 16-foot containers, which were the largest size they had.

PODS did a good job with scheduling but I was disappointed in their pricing. What I thought was my final bill paid up front did not include an additional $82 dollars for pick up. Their original quote did not include this, which I find to be a bit misleading. Read the fine print!

Awful experience and total… Awful experience and total misrepresentation - booked POD and cost was over $700. We scheduled delivery and attempted to schedule pick up, “the center it is being delivered does not pick up 5 days a week”. I explained that that was an issue and had them take an empty container back since they did not explain at time of booking that only certain days would be available for pickup. It is 2 months later and $100 refund is all they would issue - we will continue to battle and not recommend. Our daughter had issue with general service and competence when she tried to book as well.

Using PODS was a truly great decision. It was SO convenient having the POD right in our driveway - we could load and unload at our convenience and at times and durations of our choosing, with no need to drive anywhere, etc. The POD itself was clean and in great shape, and the gentlemen who helped us were very friendly and courteous. I will never move any other way again, and you shouldn't either!

Was initially told that the service would be performed at MY convenience and on MY timeline. Actuality is anything but! Delivery to my home was perfect. On the other end however, not at all. Moving approx 1300 miles away, I scheduled pickup for 5/22 to begin the journey to the final destination but the container can't be delivered until 6/2/25 (11 days from pick-up!!). I can drive my car the entire trip in 14 hours, WHY and HOW can it possibly take 11 DAYS!!! So, I'll be sleeping on the floor of my new home until they deliver my belongings to me..... How thrilled with this service do you think I'll be by then????

We ordered a pod and was told they deliver where we needed it to go. Now they will not deliver to the address we need stating the no longer service the area. We were lied to and will advise everyone to not use this company. Their advertising is false and a lie. NEVER USE THIS COMPANY.

The drivers were professional, courteous and did a good job.

I had scheduled my container delivery with PODS for April 26, 2025, and planned my entire move around this confirmed date. Throughout the day, PODS kept rescheduling my delivery without clear communication. At the end of the day, after waiting for hours, I received an email informing me that they would not deliver at all — and that it might take another 3 to 7 days to reschedule. This last-minute cancellation caused significant disruption, extra expenses for temporary accommodations, and major stress during an already difficult move.

Quoted $2700 for longest move, got pod, filled it and ready to go after a couple of months once my house sold, now they’re going to charge me over $4600. They advertise $1000 to $3000 for a long distant moving. Unloaded pod and got another long-distance mover for half the price. My one month payment had already gone through and because I was 13 days into that month and not “10 days” they wouldn’t refund the two weeks. They said the quote was only good for seven days, which I agreed upon, but it was obviously not saved. What a joke! A waste of your money and your time! Beware!!!

DO NOT USE THE COMPANY. Not clear about pricing and blame their errors on you and force you to foot the bill. You think they are until you store you pod and then when you go to move, the price to have the pod shipped it somehow costs twelve thousand dollars to ship my pod 1200 miles. I wish I was joking at the absurdity of this. They then blamed me for my account being listed as local even though when I initially got my quote, I was very clear that I would be moving long distance and needed to store my pod for a couple months. Because of this they said I had the wrong pod and that's why it was 12,000 dollars to ship.

I was having renovation on my home, needed some things moved out temporarily, and PODS was the most convenient way to do it. I started out online, but the website wasn't the easiest to maneuver, so I wound up doing it over the phone. The delivery went well, but I had problems with the pick-up, and I’m still in the middle of trying to solve payment on the pick-up issue. They were supposed to pick it up on a Friday, so it wouldn’t coincide with movers bringing the rest of my stuff in. They couldn’t do it and rescheduled it for Monday. The driver came by, there was a trash bin in front of the pod, he decided he couldn't pick up the pod and left. After a long conversation with the PODS people in Baton Rouge, they still came to pick up the pod when the movers were here. It worked out, but I was trying to avoid that.

My adult son, his baby mama, and their three-year-old had to move in here for a while. They brought all their stuff so I needed a place to put some of it. I used PODS due to availability and price. We got a pretty big pod. It was clean and sturdy. If there was a sticking point, it would have been the way the roller doors sometimes stuck from time to time. But it was really not a problem. You just recognize what's going on and give it a little nudge.

I used PODS for moving and storage. I had a previous company that I had arranged for long in advance, and they canceled at the very last second. I went to PODS and booked them over the phone. The customer service rep was excellent. They were able to accommodate me very quickly. I used a medium and a small pod. They had barely enough room, though. PODS is also not any more overpriced than anybody else, but everything is way overpriced.

I ordered two 16-foot PODS containers, and it was convenient because they could go in my front yard or my driveway. The website and ordering process were really nice and easy to use.

I chose PODS because it was convenient for my move. I fond that the 16 foot container was big enough or my needs. The drivers who picked up ang delivered my pod were fine. The one issue I ha was with the door mechanism. There's a roller mechanism and a corrugated door, and some of my stuff got jammed up in it, and we couldn't open the door. They need to really fix that mechanism.

I was remodeling out of my city and I wanted something that I could rely on. PODS seemed like the right answer. It seemed easy. It’s for when you're in need and you wanna do it fast and professionally. They had a really good website and setup. The communication was stellar too. The crew arrived two hours early, which was fine. I was four hours away. I wanted to be there because placement was so important because of our HOA rules. At the last minute, I decided to drive down the night before. It was good because they were there at 8:00. It would have been a disaster otherwise. They told me they were gonna be there at 10:00. In the end, it worked out really well.

My son used PODS. We needed the moving service so my wife did the booking with them over the phone. She didn’t complain about their customer service, so that had to be good. The movers did fine and I’m just grateful with the services provided. It was a great help.

I needed a storage container quickly to handle some garage overflow. I made all my arrangements via the PODS website, which was very straightforward. I liked the explicit instructions for preparing a drop zone in my driveway. I had rented a container from a competitor in 2017, so I knew the routine. A tow truck with a container on the back blocked my street to unload it. I thought it was efficient. Well, when PODZILLA showed up to deliver my container, I was really impressed!

We had great service with our pod from Portland to Spokane. We were kept informed about time of delivery and pickup. Great customer service. We did not worry about our things. They were in good hands. Thank you.

I have ordered a POD 3 times. Only one of the times have I been able to open and close the door at will. At other times the door hangs and I can’t open the POD. Otherwise I am happy with the PODS experience. Communication at every step is very good.

Delivered on time, as promised. Used extra care with my trees, driveway, and other obstacles. Always polite. Sent someone to assist when I was having difficulty operating the door. Picked up pod as promised, on time, which these days is pretty rare. I found loading it easier than a truck, because it’s at ground level, having it on the premises was great, and I took my time. I will definitely use PODS again!

I moved from California to Texas using PODS. Then, this February, I moved from Texas back to California using PODS. I loved PODS the first time , and I loved PODS even more the second time. Using PODS is much quicker than a traditional moving Van company. And scheduling was a breeze. Each time, the packing and unloading crews were absolutely exceptional. I highly recommend PODS for their professionalism and my peace of mind!

The devil is in the details and every sales rep that I spoke with never mentioned that the contract would not be prorated at termination. I was billed for a month storage fee only using 2-days. The coordination from CA was a nightmare with calls to several call centers in Puerto Rico, Philippines and no answer or call back when requesting to speak with a Supervisor. Yes, it is an alternative to a major moving company, but there is package deal short term v long term storage fees.

We moved from SC to Florida. PODS did everything that they said they would do. Always on time, very nice and professional and ALL of our treasures were deliver in perfect shape. If we ever move again we will definitely use Pods!!!! The agents from the first call to the last are exceptional and very knowledgeable.

Very pleased with the entire process. Everyone I spoke with was fantastic and would highly recommend Pods to all. It was very painless for me as I am 80 years old and the process was simple. All of my contents arrived safely and on schedule. I called when the Pods was unloaded and asked for removal. It was removed the next day, as we live where there is a HOA and the Pods was parked in ours and our neighbors driveway. That was extremely helpful.

The greatest accolades go to the people who brought the POD to our home for us to load and to the drivers who delivered the POD to its destination across country. All were professional yet friendly and helpful in answering questions relative to loading, etc. They arrived on time and were accommodating in every way, a delight to work with.

If there was a negative star rating these folks have earned it. To begin with, PODS expects you to use their online, text portal for everything. IF and WHEN you can talk to an actual person you will get a different quote each time. Beware of all the extra charges you will incur - because they are a plenty!! Oh, and the delivery dates are "estimated times" so beware! Our POD was supposed to be delivered 3/28 but wasn't delivered until 3/29. We had to rehire moving help at an outrageous price and PODS offered to pay $54. Laughable. My advice? RUN the other direction. We sent receipts, but of course PODS didn't accept them. They are not reputable and could care less about you or your move.

I needed PODS to deliver and pick up a POD at the home I’m leaving and deliver to a PODS storage facility 400 miles away. I will be living with relatives while I look for a new home in this area. But I need the storage nearby to get needed medical supplies for my disabled wife. Seems simple enough. The representative gave me to good a price. I actually argued with him that the $149 he was charging for the pick up and delivery to the storage 400 miles away was too low and remind him this was long distance. He repeatedly said that being it was the same state that was the price. So I didn’t shop around and locked in.

Everything from the initial drop off to the final pick up went smoothly. There was great communication (either emails or calls) letting me know when the POD was to be delivered or picked up. Not one thing was broken in the 3 months they had the POD. The drivers were polite and helpful. I would definitely use them again if needed.

I needed storage and chose PODS because it’s one I always hear about. I booked online, and the website was easy to use. I used a 12-foot container, which worked fine for my needs.

We’re happy with PODS. We needed their pod because we had a water problem in our family room. We booked it online and then spoke to someone on the phone who helped us through the rest of the process.

We had the very best experience using PODS! From the agent on the phone to the drivers that did the pick up and drop off. Outstanding communication and customer service. We would definitely recommend to friends and family. Thank you for the seamless process!!! Our best, The Haberle’s.