PODS Reviews

Dustin went above and beyond to explain the service, set up, and deliver the container. He even inspected the destination beforehand to ensure the container would fit. The container was clean and exactly the size we needed. It was delivered to both locations on time as expected. The container was picked up on time after the service ended. I recommend PODS to anyone moving or needing temporary storage.

Very pleased with all departments for this order. As it turned out our plans changed and we didn’t use the POD. We will definitely recommend and use PODS if we have a move in the future. PODS moved us from Washington to Oregon 15 years ago and did a great job.

This was my 2nd time utilizing a POD for moving and it was seamless! I moved from PA to NH and kept my POD in storage for about 9 months. The contents were in perfect shape and the delivery/pickup was amazing, considering that we are located on a narrow dirt road! The cost was similar to a moving service, but with more flexibility. I WOULD DO IT AGAIN!

I had the best experience with PODS. Everything felt really seamless and I called the helpline multiple times needing to make sure things were input properly when I changed dates and they were so helpful too. Talking to a real person really matters to me for customer service so I appreciated that. 10/10 would recommend PODS.

From the quote to the final delivery, PODS was polite, professional, and punctual. The initial delivery was easy to complete and set up with the driver calling ahead to verify that everything was prepared. The delivery went off without an issue. With the transport and the delivery, it was effortless and was able to offload all of my keepsakes and pick it up without any interruptions. I would definitely use again to move.

I rented a PODS for one month to reorganize my home. The delivery was 100% GREAT! HOWEVER, I heartily recommend being prepared for having your PODS picked up the day before the "window" they give you. My pickup driver arrived 2 hours early (8am for a 10-2 "window") and I was not ready. The PODS was empty but I had left my padlock on to prevent any mischief to it. All in all, it was a very good experience, and I will recommend to my friends/family and order from them again if needed.

I HIGHLY RECOMMEND PODS! I have used PODS twice now and when storage for moving is required, I will use them again! Got a great sale price, wonderful customer service & assistance, easy to use website, the POD was clean & the delivery & pickup were on time & efficient. PODS was the best decision I made for my move. Couldn't ask for more!

We had an excellent experience with using PODS to move our home furnishings from Jacksonville to Wellington, Florida. The scheduling was very precise from beginning to end, even though we had to change the dates and times often. The customer service was excellent; Every phase of our move was well directed, from delivery of our POD, loading with helpers, pick-up and then delivery to a new home in a new city. They even held our POD in a local air conditioned facility until we knew where we were moving, and then gave us another list of helpers to hire to unload there. Their delivery times for each part of the process were very reliable. I must also compliment the HireAHelper movers. They were incredible in loading and unloading our home furnishings. I wholeheartedly recommend using PODS for your next move, no matter how big or small or how far. This company is a well oiled machine!

My Wife and I had a Climate Controlled PODS container for 5 years from Florida. We intended on having it 1 year. The POD was clean and the pick up and delivery was on time and very helpful. Customer service was very good but a little confusing near the end. If there was a negative, it was the significant price increase during the rental time. Otherwise, I was very happy with the PODS Service.

Used two PODS to facilitate moving furniture and belongings from northern California to southern California. The process of delivering, picking up, storing, delivering and picking up of the PODS was perfect. The drivers were timely, professional and attentive to my POD drop off location request. Would definitely refer to friends and use again.

The entire process went smoothly despite my need to change some dates. Very courteous, respectful and helpful. Suggest a hard copy of arrangement be given customer at initial drop off in case phone access impaired, including emergency contact number. Only drawback was that the door had a “catch” in it requiring some jiggling to get it open. Will use PODS again if needed.

The two gentlemen that delivered and picked up the pod were very cordial and nice. I found out the first time that I needed to schedule in advance, not the next day and be prepared. There was very little damage to any items, more just moved around, however the POD was not full, so probably too much room to move around.

Hired PODS (Large Container) to move our granddaughter cross-country. From the delivery, loading, transport, temp. storage and unloading in Texas - the experience was fantastic! Everyone was extremely professional and timely. The pricing and their good reputation provided peace of mind. Highly recommend this company for your next move!

I booked over the phone, then from there, I could make changes online afterwards if I needed to. I did two pods, the packers and unpackers and the car shipper, and I was pleased. We always act crazy when it comes to money, but PODS' price was lots better than some that I read. Plus, I got to put my own stuff in the pods, lock them up, and that's what came to me. It all arrived and I didn't have to worry about anybody, layovers and people going through my stuff. I didn't have to count how many boxes I was putting in the truck, and I liked that part. I didn't have to worry about being overweight with the furniture. Yes, I had to watch what I put in the truck, but that's normal with anything else. It was good.

I used PODS a long time ago and it worked out very well. It happened the same way recently when I moved my daughter from one location to another. Everything was good.

I called a guy to move furniture and since it was out of state, he connected me to PODS. I worked with them online and over the phone, and it was fine both ways. I got the smallest pod, which measures 12 x 12, since I only had to move items. The guy loaded it for me and he ended up moving it for me from Florida to Boston. It arrived on schedule and the guy helped me unload it. I was very happy.

PODS service is amazing. We moved from US to Canada and it's the best option to move in North America. Scheduled pickup drop off was on time and hassle-free. In Canada Mississauga Center the Kulvir delivered the POD and picked it up. He was on time and very professional. Amazed with the service. We Highly recommend PODS.

Horrible. Lie. MICE property damage. Start to process. Refuse to pay for damages despite liability and common decency. They deliver and pick up and lie about when broken door lock. MICE GALORE. RUDE and stupid corporate. Stay away and read the contract carefully. Requested arbitration ignored. Just want their money.

I used PODS 20 years ago and I liked them. I called them recently to move us and the experience was okay. I just noticed this time I had broken items in my pod, but that could have been the way I packed them or could be the impact of lifting it and bringing it to me. Aside from that, the size they brought us initially was too small. They picked it up immediately then two days later, they brought the correct size that we needed. So, I appreciated that. We kept it for seven days then they picked it up. We paid rent on that pod for a good eight months, then we finally got it delivered to our destination.

I looked at having people come in and pack, and since we were not necessarily taking a lot of stuff with us to our new home, we thought that going with PODS would be more cost-efficient for us to pack it ourselves and load the pod. It was tough though. Even if we thought we weren't taking a lot, we still filled the pod to the rim. So, people might wanna really consider that professionals know how to pack things better than the average Joe. If someone had a lot of stuff, having to get multiple PODS could get expensive really quick, but for our purposes, the value was absolutely great.

I had to move out of one house weeks before I could move into the next so I was in limbo fir a while. A regular mover from point A to point B didn't work out for me because those guys were telling me that I needed to rent a warehouse for a month. And then, they'd moved from one house to the warehouse, and move from the warehouse to the new house. It was too much trouble and too expensive, whereas PODS does that for you. You load your stuff up, and they pick it up and warehouse it until you're ready for it. Then, they bring it to you. I talked to somebody on the phone from down in Florida where their home office is, and the customer service people were great. The drivers texted the day before and when they were on their way. They were all friendly and did a great job moving the pods around.

The last gentleman that we had that moved the pod from the storage place to our final location was totally wonderful. He was one of the best persons we've ever had. He was transparent. He was cautious of where he was putting it. He wanted to make sure our driveway was set before he put it up. It was good service. 100% use PODS.

We relocated here from New Hampshire in 2005. Our house wasn't ready, so we knew we would have to put stuff in storage, and rather than move it and put it somewhere and have to move it out, at that time, we read about PODS, so we had stuff in storage for almost a year. Here we ended up by filling a fun pod and we ran out of space, so I had to order another smaller pod. When the house was ready, we had both pods moved here and took our time emptying them. The pods were clean and sturdy.

We had a pod delivered to our residence and we used it for storage for a week and then, the reps came and picked it up. The customer service from PODS was very good. They responded to my telephone call and set up a date. They delivered in a timely manner. But when they did, they struck a post. It was a brand-new driver and she felt awful. But they removed it when we asked them to do so in a timely manner too. I got a bid to fix the post and they sent me a check. So, I'm perfectly happy.

Extremely frustrated with our experience. Customer service is very difficult to get a hold of someone who actually seems to know what they are doing. We lost out on money due to a driver deciding they didn't feel like picking up our container. We had already hired help to unload only to be told 2 hours after our container should have been dropped off that it wasn't coming that day. Very frustrated.

I was moving from Virginia across the country to California and didn't wanna have to pay the fees associated with the formal mover, so I went with PODS for the self-pack option. I submitted the original interest online, then most of the arrangements were made over the phone. The process was a bit rushed, but there was nothing disappointing about it. However, I went with the smallest container possible. It was deemed that the one that I had would be more than large enough, but it was packed to the brim by the time I was done. I didn't have a lot of furniture, but I had a lot of stuff and I regret not getting a bigger pod.

Recently used PODS during a move. Love the convenience. Drop off and pickup at first location were great. Drop off at destination did not follow directions on facing which made unload way more difficult and time consuming. Also for destination the dates available were much more restrictive so making changes had to be done well in advance (inconvenient).

Very professional employees. Every time I called and spoke to an employee, they were courteous and answered all questions. They followed through on all requests. The drivers that picked up and delivered the Pods were wonderful. They were very helpful, placed the Pods exactly where I needed them. We moved out of State, and they made the move a lot easier.

Happy customer. My pod was at my house when they said and delivered without any problems. Great customer service!!!! Both drivers were super friendly and very careful when delivery and picking up. Thanks

I've never used a moving company in my life even though I've moved 5 times in my adult life, 2 of those between states. In my most recent move I didn't want to use one again. I decided to try PODS and am glad I did. I could pack my things the way I wanted them, and I could load them how I saw fit into the POD. Using PODs I didn't have to worry about when a moving company could fit me into their schedule, and also didn't have to have a bunch of moving guys going through my stuff or not packing it safely. AND, I didn't have to drive a huge rental truck for hours to my new home.

Our two PODs were picked up on the day and time specified and this was the easiest part of our interstate move. Everything arrived perfectly intact. We used tie downs inside to hold stacks of boxes in place and not one thing moved! The drivers were all courteous and friendly and answered a couple of questions. I only wish that the movers we used for major furniture pieces were as good since they lost items and gouged wood furniture. We highly recommend PODs to anyone.

Poor communication by the coordinator, Casey who provide any information beyond cost and associated timeline. She didn’t explain the process, address questions I had, or offer helpful information like…items will be bounced around as the POD will be loaded on and off a truck and into and out of storage, or I would have stood right by the door to the POD when it was being loaded…. Because, what I had were 2 guys who took 2.5 hours to pack 3 pieces of furniture and dumped my Ethan Allen bed frame and a 55” tv in the middle of the POD with no packing. Both were terribly damaged, despite packer assurance that they would pack anything that I hadn’t already packed.

PODS was everything we needed, a chance to fill the right size (large) PODS on our schedule, have it removed and stored safely until we needed it, and delivered where we needed. When we moved we had a stopping place with family but no idea of our permanent home or how long it would take to deal with all the frustrations that come with that. PODS was our one secure haven for our belongings, as flexible as we needed, which was VERY! And at a cost well justified by how complicated everything else turned out to be. Your staff was helpful and informative, whether on the phone or behind the wheel. While I hope never to move again, if I do you'll be on the top of our list. Thanks.

I was very hesitant on using PODS after reading all the negative reviews and horror stories. Booking was easy. Pod was delivered with no issues and on the date we wanted. Pod was very clean on the inside. Pick up, transport out of state and delivery to new location went perfectly. The only minor problem we had is when it came time for them to pick up the emptied pod. Once you schedule your pickup date, there’s no way to change it. We emptied the pod so much sooner than expected so it had to sit on the driveway for a whole week. Wasn’t a big issue. We moved at the height of moving season so we understood. Will use again if we ever need to move out of state.

Your moving services were the worst I have ever experienced. I had a large, 8000 Fr home and your people pull up in broken down van with his wife. He went to homeless shelter and hired a bunch of drug addicted people and my beautiful furniture was damaged, glass broken on and on. I had 4 days to move and had no options but to allow them to move. He ask for more money and said y'all don’t pay him enough. I have damaged furniture and no repose from y'all. Absolutely a nightmare. The pods and people that brought and picked up pods was very good. Your moving service a nightmare and your lack of responsibility is criminal.

If you get a quote using a coupon code, and then come back later to finish up the deal, the coupon code doesn't always stay. I learned that the hard way. Seems to me like a good customer service rep would figure out a way to apply it instead of saying it's not technologically impossible.

PODS has exceptional customer service. They are upfront with pricing and there were no hidden costs. They arrived when they said they would and delivered on time. I would definitely use them again. They had excellent communication with their customers. I had a small problem opening the door when they first delivered because the contents shifted. The driver returned promptly and assisted me.

Just recently moved to Tulsa from Phoenix and for my storage and moving purposes I decided to invest in a PODS storage unit. This was my first big move out of state and utilizing a service like this. I lived in an apartment and notified management that I would be receiving a POD storage unit, as I needed to reserve 2-3 spaces for the POD to get dropped off. Both drivers for the drop off and pickup were very responsive. And I love that I have the option to ship my container anytime when I am ready.

I had 2 issues. The first POD was delivered very late and the movers could not wait - they had to come back at a later time. When the POD was delivered to my new address it was filed with moths. I had to throw out 2 rugs and moths were in every box I had. I thought the POD was in a climate controlled area. Using the PODS was convenient.

Upon dropping off our unit in Cuyahoga Falls, we were told by the driver that our POD would be in Naples, FL on the 29th of June. After not seeing it move for almost a week (we had an airpod in it), I called customer service. I was shocked to learn I had to initiate the movement of the unit by calling. I was then told it would not arrive until AFTER our month deadline. The agent was able to get an extension. Our POD spent several non-moving days in truck stops exposed to all the elements after the agent "expedited" the delivery. In the end, everything came through fine and the drop-off driver was extremely helpful! He stayed to ensure we could open it (which we couldn't since the contents had shifted), rehooked everything back up again and the tilted the unit so could open it. His service was exceptional!

We rented a POD for 7 months. It was delivered when arranged. It was clean. It has a semi transparent top which allows a lot of light in which was very helpful. When we were finished they picked it up the day we requested. Hassle free experience. I recommend them. I had a positive experience.

We needed storage and moving. We didn't know where we were gonna land after our last place. We had some interstitial time when we didn't know what it was gonna be exactly. We needed a place where we could store our stuff that we trusted. We had a bad experience with a moving company. We heard good things about PODS, and I had used them for a move-in. So we chose PODS to do our moving because we knew that they would do a good job for us.

PODS delivered a pod to my location. I kept it for a length of time, and then they came and picked it up. They were convenient. I booked the pod online. It worked well. The driver was very professional. He said, "Where do you want it?" He placed it where I requested it. When he picked it up, the experience was very professional as well. There were no bad interactions at all.

My friend saw PODS advertised, so we checked that out because I needed to store my things for about six weeks. Instead of using just a regular moving company back and forth, I figured it was one less transfer of belongings. I booked over the phone and the reps were great. They gave me their personal phone number so that I could get ahold of them if I had any questions or needed anything. It worked very well.

I had a good experience with PODS. I went down to their store and the process was very easy. I got two pods, and they were in good shape. The drivers were also very helpful. They called me when they were on their way and gave me an estimated time of arrival, then they put the pods where I wanted them. It was the same thing when they came to pick them up.

I booked the pod over the phone, but the booking was wrong so I changed it online. I got the large one and I also booked someone to help me load it. Everyone was very nice. The driver was great. I asked him to put it as close to one side of the driveway and he did his very best to do that. I filled the pod up the next day and they transported it two days later. I just wish there was one in between the small pod and the large pod.

I used PODS twice. I moved my mom from Florida in July. And I moved my stuff from my house, stored it in the pod for a bit in my driveway, and moved it to my new house in October of last year. It was great. I told a couple of people to use PODS.

PODS was the one that friends and co-workers kept recommending the most and it was an easy one. The person over the phone explained the fees and scheduling very clearly. He also allowed me to ask any questions or have him clarify anything that was not clear for me or any doubts that I may have with the service. The experience with the drivers was very good. I received a phone call when they were on the way to drop off and pick up. If it wasn't a phone call, it was a text message. They were very accurate when they estimated the time of arrival and it was very nice to be able to communicate with a person at real time.

We had a bad leak in the house so we had to rip out several rooms. We had to store our furniture out of the way while they repaired everything. There was no way I could move stuff to an outside storage place and PODS delivered the pod to the house and picked it back up. I got the largest pod as I wanted to be safe on having enough room. There was extra room if I had to go in and move around to get something I needed. It was great.

This is the second time we’ve used PODS and it’s for a moving service from a residential home from Austin to Conroe. I got an estimate online and it was super easy. Then, I followed up via phone. The customer service was fantastic. I like the convenience and not having to load and unload twice. We had five pods, a U-Haul trailer, two car loads and one flat bed a weekend before. I should have purged more before I moved, but I didn't have that luxury. But everything went exactly as planned. People should do it. PODS is more efficient and economical, if you can't afford to have somebody do all your packing and unpacking for you.

I needed a pod container and third-party labor to unload the container once it got to the destination, and I wanted somebody that I could rely on. I don't know if I could have saved $500 to go with another company, but I wanted the track record. I went with PODS, and after my first call, I liked the customer service guy that I talked with. I went from the West Coast to the East Coast, and when people go across country, they only offer a 16-footer. It ended up being what I needed, and the drivers who dropped the pod off and picked it up at each location were awesome.

I booked an 8 x 10 pod online, which was about the right size for what I needed. It was easy to schedule the time and date of when I needed the pod, and it was just as easy to schedule the pick-up. PODS basically moved me from one house to another, and it was much easier compared to traditional moving. Loading and unloading the pod and then having them move it was a very easy task, and it made it more convenient for me. Everything was good.

We liked the pricing of PODS and when we booked over the phone, their rep was good. We also had no issues with the drivers and things went smoothly. I wish they had been a little quicker in terms of their timing for delivering the pod. But we worked it out and they were quicker than the other companies.

PODS was convenient to use. They would store the container for us and we didn't have to rent a trailer or pull anything. We moved to Colorado, so it was a long way. But everything went perfectly with PODS and they were right on time.

The young lady that we met with at the PODS office in Arizona was extremely knowledgeable and the booking process was very easy. We had to have everything moved over to Delaware and that went fairly well, too. The gentleman that packed our pod did an amazing job. We had a billing issue where they tried to charge us more money than they were supposed to, but other than that, it was a fairly good experience. We didn't have any damaged items that we've seen so far, though we're not done unpacking. We got a 16-footer and a 12-footer, and both of them seemed fairly sturdy. The things that I thought would break did not, so we're pleased with that because we've heard other stories where that's not the case. It has a lot to do with the person that packed the items.

I used PODS before when I lived in California and I decided to use them again when I moved from Maryland to Virginia. I made a call to them, then I got a representative and we went off everything together. I told him what I wanted and when I wanted it, and he gave me the prices. Once we agreed on it, we made a contract. I found that the a pod don't hold as much as they said it would, so I opted for the largest one. I got the 16-foot pod since I was moving from a one-bedroom but I had a lot of large furniture and boxes. Good thing I did, because I needed it.

We had to put our stuff into storage but had had a bad experience on movers so we decided to do it ourselves and used PODS. Everything they said happened, whether it was time-wise or cost-wise. They were great right from the start to the end, and I'd use them again.

We moved our stuff as part of a military move, and we had to call from online because it wouldn't let me do the military discount. The rep was great. He was very nice and answered all my questions. The drivers were great as well. We got the largest container they have and it was good for what we used it for. We would have needed a couple more, but we ended up getting a U-Haul truck.

My PODS experience was very good from initial phone contact, to the pickup of the container when I was done with it. Everyone that I spoke with knew exactly what i was requesting, and the delivery/pickup experience was quick and flawless. The prices were reasonable, and the container quality and cleanliness was excellent.

I had to change my pick-up date and that was easy to do. However, I wish the pod was cheaper. The longer I have it, and if I pay my bill on time, I get an X amount of discount because it is pricey. Some incentives of that sort would be good. Other than that, everything went smoothly. The drivers were polite and professional.

We were planning a move from Texas to New York and wanted to take the path of least resistance. Planning that kind of move is a lot of stress and can be a logistical nightmare. I did some research into long-distance movers and landed on PODS. They had a great timeframe, system, and their price was very fair. Everything went off without a hitch. The real deciding factor was that they move people to NYC all the time and have something called "city service" which plans around New York's regulations about moving. PODS moves people to New York and takes a lot of hassle out of it. I had to call a couple of times to change arrival dates and they always worked with me. Their customer service people are very kind and patient. If I ever do a big move like that again (hopefully not) I will be using PODs again.

Delivery and pickup were always on time! Alex was our PODS specialist for all deliveries and the final pickup. He was great! Masterfully drove the truck and expertly placed the POD with PODZILLA. It was wonderful to watch. He was also very nice. Everything we loaded arrived at the new house in great condition. I have recommended PODS to other folks who are moving and I will continue to do so. Thank you!

A friend used PODS in the past and she recommend me the service. The pod was a little expensive, but the company tried to help me with a bit of a discount. I accepted that because of the quality of the service. Everything was very fast and transparent, and I didn't have any issue related to my booking experience. They have Spanish assistance as well. They helped me very well, and I understood everything very clearly. The pod was good enough too. Everything was as I expected to be.

We had a great representative to initially schedule our move. The delivery and pickup driver in Indiana was efficient and knowledgeable. The communication in Hawaii was great. Every time we called with questions they were answered and adjustments were made to help us have a smoother transition. The Representative in Hawaii was extremely helpful. The driver in Hawaii was also efficient and helpful.

Everything went well in my experience with PODS. They were very nice and professional. The driver was lovely and nice, too.

I have rented a pod for the last two years for a summertime church picnic. I have been more than pleased with the ordering process the delivery and the ease to change the date of pick up when needed. Thank you very much.

PODS' service was excellent! Drop off and pick up employees were great! Communication and office staff were courteous and helpful. Pod was clean and everything worked correctly. Easy to pack with ample tie off points for ratchet straps to keep the load from shifting in transit. Everything arrived intact. Thank you!

**Please note. I charge $20.00 for feedback or service reviews.** My experience with PODS from the first time I talked to them over the phone had always been positive and up-lifting. They are true problem solvers. I had moved 8 time before using the rigid big name national movers. However, PODS were very flexible, more professional and always gave choices that would solve my problems for the least expensive way. Every time I needed to talk to some one at PODS I got through. Their communications with me and my wife were terrific. I have been recommending PODS ever since. As a matter of fact I have recommended PODS to people who were not moving. Several people have taken my advice and are experiencing exactly what I did…. CONFIDENCE that my belongings were safe and would arrive exactly on time when promised.

PODS did a great job in providing a storage container when I remodeled my garage. The container was placed in a very convenient location although it took extra effort on the part of the driver. Every effort was made to satisfy my needs. Phone dialogue was appropriate and timely. I was very happy with the whole process from beginning to end. It was all handled by phone or Internet.

I used PODS to move from Maine to Oregon, expecting a smooth process. However, the experience was marred by errors on their part. Initially, PODS had to cancel and redo my order when I tried to add my boyfriend to the account, though they assured me it wouldn't affect anything. While driving across the country, I noticed PODS attempted to charge $1,248.78 over the agreed amount. I was advised to pay it and get a refund later, which was problematic given my situation. Upon arriving in Oregon, I confirmed twice with PODs that my POD would be available on 8/20. However, the day rolled came and I went to the facility to get my things with a UHaul that I rented only to be told it was still in Maine with no prior communication. As a result of taking off work on Tuesday 8/20, we were unable to take another day off work, so we were not able to access the pod until Saturday.

From FL to RI, pickup and delivery, and customer service, PODS did an amazing job. They saved me a lot of money. Customer service was always there, even when I changed plans a million times. I highly recommend PODS. Hopefully I'm not moving again, but if I did, I would use PODS.

Your delivery and pick up fees seem excessive, especially considering the rental fee itself. I was also not happy with the last minute change in the pick up date. It created additional work for me to constantly go check on the shed (which was at one of our parks)....

PODS was such a great experience moving our business that I have family now using them to move across country. The overall experience was near perfect. The initial setup was long and tedious and at times hard to understand the caller as she was in another country. But she made sure we were setup properly. The other downside was that we had a brief hiccup on re delivery setup (for a moment we believed our new town was undeliverable to so that was stressful but it worked out just fine). NOTHING was damaged and due to how we packed, NOTHING shifted at all.

PODS served all of our needs. Delivery and pickup went fairly seamlessly, especially considering the difficulty of our drop off/ pick up location. Customer service was fine throughout the entire process, although a little curt at times. Containers were clean and sturdy, overall very high quality and stored our expensive inventory safely and securely throughout our few months renting the POD storage container.

Drop off and delivery was easy and convenient. I was upset that my original quote was not honored only 4 days later. My new quote was $1000 more. I was able to talk with a supervisor and brought it dish a couple hundred dollars but not back to my original quote. I have recommended other companies to friends and relatives because of this unethical charging practice.

The POD was dropped off and picked up in a timely fashion. It was clean and did serve the purpose. We were doing remodeling and it handled furniture and boxes. The POD was not affected by rain. When we were done they came the day after we emptied it. In both the delivery and pick up, we arranged to do it while no one was home. No problems at all.

I couldn't be happier with my International PODS experience!!! It was made very ease and explained throughout the coarse of the experience. From the people helping me over the phone on both sides of the boarder and all the drivers of all the Podzillas especially Tony in Canada!!! They clearly loved their jobs working at PODS. Congrats on great staff!!!

We used PODS to move us from NJ to Fla. Flawless experience and everything went according to plan. Drivers were perfect in dropping off and picking up in NJ as well as in Florida. Very professional and careful placing the POD down in my driveway at both location. On time. Highly recommend PODS!

I was so impressed with the delivery and pick up and the level of professionalism from the driver. I have a narrow street and they were amazing getting the pod in and out of my driveway. It was easy to adjust my pick up day and time as needed as my remodel completion date was uncertain. Delivery and pick up was on time and communication was excellent.

PODS made it really easy to have my pod dropped off and picked up and re-dropped off and picked up. The guy that came to drop it off when it was full at my new house was in and out in like 10 minutes. The other pick up and delivery I wasn’t even home for so they made it even easier there when the guy came and dropped off the full pot at my new house. He even checked the door to make sure nothing shifted and it had shifted against the door so he picked up one side of the pod and kind of shook it a little bit to get everything off of the door, very professional, very easy and not terribly expensive!

I was charged more than quoted and when I emailed to ask what the extra charges were they could not explain the extra charges to me. They asked me to email them the information that was in their portal then would not answer me back via email. The guys picking up and delivering were great.

I saw an ad on TV that PODS had a deal going on. And that deal made them have a better value than anybody else. I found it a bit confusing to do what I needed to online. So, I ended up calling. Everybody that I worked with who showed up to pick up and drop off the pods were great and did everything they could in their power to make sure the experience was good. Everything fit perfectly.

In 2020, we used PODS to move from Texas to Arizona and part of the reason was we weren't going to unload immediately when we got there. We had different thoughts. We knew it would be three months. We'd heard about PODS and seen them and I've even known people that had used PODS in some of their competition. So, I called them up and it was a great experience all the way. We decided to move back to Texas from Arizona and we weren't gonna have three months this time. We couldn't just get a regular mover and load our stuff because they want you there the next day when they're ready to unload because they want the stuff off their truck. So we called PODS again and reached out to them over the internet. And again, for the most part, it was a good experience as it was the first time though it was a lot more expensive this time since 2020.

Somebody else booked PODS for us but I've heard of them before. So, there was no problem. The best part was when I ordered the container, they were there. The drivers were great and it was an excellent experience.

PODS is reliable. They picked up from Oklahoma City and brought the pod to Wheaton, Maryland. I had to depend on their team to help walk me through what I needed to do, and it was very easy. Whoever worked with me helped me to figure out ahead of time when the pod needed to be dropped off and for me to use it how long I needed it there. All the dates and times were met. The drivers were great as well. They communicated with me and called to let me know when they were close on both the front end and the back end. It was a great experience and I would recommend PODS to anybody. I would do it again if I needed to.

We liked the service that we had previously with PODS and we felt secure. We also compared prices which was a biggie. We liked what they offered and the follow-up as far as helpers to move and unpack us. We had changed some dates and ended up talking to a representative. They helped schedule it because I was having difficulty in putting in the dates and confirming stuff online. They worked through the process and did it all for me until we got what we wanted. The pods are awesome. It gives more movability in driveways than other companies. PODS has been outstanding every time we've used them.

This is the worst company. The customer service people are rude and not helpful. They lie about their service and how things work. I found them to be incompetent and reading from a script so they could not answer questions that were not scripted for them. I will NEVER use them again - beware of fine print and their customer service lack of knowledge

The whole PODS experience was great! They were timely from pick up to drop off and it was easy to ask questions and get informative answers. We were dreading the Uhaul timeline and the ‘a la caret’ pricing at pods let us relax and take our time. PODS is a very slick way to move. 100% would recommend using PODS.

Overpriced for starters. You will not receive your delivery on time as scheduled. You will speak to 100 representatives and they all will give you a different answer. Don’t waste your time or money. I feel like I got scammed but you live and learn.

I needed temporary storage and I got a pod from PODS. I got the largest that was available, and it was good. I booked it over the phone. Their rep was great. When they brought the pod, they put it where I requested it. My experience was fine.

I would highly recommend PODS. They are an elite company. Their customer service was perfect. Each person I talked to was knowledgeable and friendly. Each time you have a pickup or delivery, you are notified in plenty of time. I would use them again without hesitation. Them again without hesitation.

Pods provided a good alternative to traditional diy moves thru truck rental and full service movers. The three size containers are not all available for long distance moves. Only large and small can be used for long distance. The pros, the ease and flexibility of scheduling drop off and pick up, having a month of storage included that can be used during loading, or en route to new location if the new place is not available immediately, avoiding additional unloading and loading issues. Some of the cons, all sizes quoted are external dimensions, and for larger households, the internal dimension, translated into available cubic ft of space needs to be carefully looked at, especially given that not all the space can be effectively used. Other cons is that you can change the schedules only before four days of already set date. So late changes are difficult to accomplish.

A US based PODS representative graciously took over my case after seeing this post and helped resolve it in a timely and satisfactory manner. Thank you!

Every went fine until I tried to get my pod delivered. Driver said he cannot drop it in the street in the Jacksonville market even though I had it planned with customer service. I can rent a U-Haul and unload it at the facility. Got New driveway and would void warranty. I said bring it. Showed up with 2 forklift holes in the side and water inside. He said they would put it out of service when they picked it up. 2 items were damaged so I made a claim. Their insurance denied it saying that I didn’t pack it properly ( I did- had everything tied and covered and stacked well) And there was no sign that they were at fault. Really? I sent a bunch of pictures, guess they didn’t even look at them. Wonder if everyone gets the same response? I recommend going with any other company.

Unprofessional, do not use. I booked a PODS reservation and then had to cancel. What a run-a-round I was put in. Transferred to multiple people and continued put on hold. I had to call numerous times to final get it cancelled. SHADY way to do business.

I've used PODS' services for close to three years. They are more expensive, but there's a reason for that. I had some items in storage at their facility. I like that it was a mobile type of setup. They delivered to our house, and I needed some time to load it. I was moving and didn't necessarily need it delivered at that time, but I didn't need to put it in an accessible storage place. So, I didn't need access to my storage. I needed to put it there for a period of time and then get it back. So, they provided the convenience for what I needed it for.

I was renovating my house and needed to remove the furniture. I needed to have a place to keep new stuff that had been ordered and were coming in until the contractors were ready for it. I gauged everything in terms of what would be kept in the pod and for how long. They asked me where the pod would sit and if there were any obstructions.

Looking on online, PODS came out expensive and we had questions. When we called on the phone, it still was a little expensive. We said we'd think about it and they kept making us a deal. We finally came out with a way to do it that wasn't too much more than U-Haul. They worked with us on the price and how to sign up for it to get the best deal. Even though it was a little more, the convenience was worthwhile. I was very impressed with the PODZILLA, which is the little self-contained crane that gets the pod off the truck and puts it right where we want it. They did a great job putting the pod where we wanted it. We didn't get everything in but comparing it to a U-Haul, it was gonna be a lot easier because we had a few days to pack and a few days to unpack it.

We had my stuff moved from Houston up here to the Olympic Peninsula in Washington State. I had storage down in Houston, and I was talking to the guy down there about various ways of moving stuff. He suggested PODS. I went to one of the three warehouses in Houston, met the manager there and spoke with him. Then I called PODS and made the arrangements.

I had PODS deliver three pods and move them across the state of Florida from Melbourne to the Largo area, and the gentleman who helped me set up was very helpful. The only snag was they couldn't change things around for me. The closing of the house I bought in Largo was delayed by a day and the movers were supposed to deliver the last pod that had the furniture that next day. It had to be changed but they couldn't accommodate me because they couldn't change drivers.

We like the ease of getting online with PODS and seeing the calendar. It's also easy to book. You can select the size you want. We've done it so often now that I know. I'm able to let them know exactly where it's to be placed, and they're really good about following your directions or they'll call me if they have any questions when they drop off. They're also good at dealing with whatever my issue is. Their cost is in line with what others charge. Sometimes they tack on different types of fees. But we've always had a good experience. We definitely would recommend PODS.

I needed PODS to ship some furniture to Florida for me from Vancouver, Washington. Everything went fine. But people should make sure they got the information on when the furniture was gonna be delivered. Because they were good at dropping the pod off and getting a load and picking it up. I was never given a day for the delivery. When I called, I would just get pushed out and pushed out. PODS is cheaper than a regular moving company. But I would definitely ask them more questions than I had asked. I'd get something pinned down a little bit better, at least, an understanding of when I was gonna get the furniture.

The PODS rep was friendly, looked for deals, informative, and didn't take long. The integrity of the container was fine. There wasn't enough latches to secure stuff. There could be more. I got some stuff that was damaged, which I expected because it was going across country. And with how PODS move them, stuff would get jostled around a bit. The nature of how pods containers are moved, it could be problematic. So some stuff got damaged but nothing horrible. It was to be expected.

PODS got the pod in front of my house and then delivered it to the place where I moved. I did the booking online and it didn’t take long. You write in your info and they give you a call. They take your info and then, they create the account. After that, you can see the updates of your pod from the website by yourself. My pod fits perfectly and I’m happy about the quality. If I move, I'll use PODS again.

We rented a pod because we had an emergency here with an insurance claim and used it for temporary storage. I booked it over the phone. The rep was extraordinarily helpful. He was as knowledgeable and helpful as anybody I've dealt with in the last several years conducting business over the phone. The delivery person and the pick-up person were superb. They got it done effectively and efficiently, no muss, no fuss, and politely. As bad as the experience was with the challenge at the home, our interaction with all the people associated with PODS was superb. The only challenge we had was one of my youngsters bent a key and broke it off. So, the key on the lock that we had purchased might have been stronger. But it was a simple fix. I was able to use a screwdriver and get it out.

I inquired about PODS online and live chatted with somebody then a coordinator called me. He was wonderful. I video chatted with him and we went through our stuff, what we had in the garage, in the living room, and in the different rooms. He was able to tell us what our size should be for what we needed to pack. He gave me all the information that I needed and booked the date. When we moved up the date at one point, I had a good point of contact. The pod was dropped off exactly when we asked it to be, and it was picked up exactly when they said it would be.

I was moving from California to Texas and considering getting a U-Haul trailer. But I'm kind of up there in years. I was looking at moving companies and PODS was the best bet because I didn't have that much stuff. The pickup and delivery were very flawless. The drivers were very accommodating, courteous and friendly. Professional is the best word for them. I would recommend PODS to anybody. For me particularly, it worked out great. I had a small one and it was just what I needed.

I had a very good experience with PODS. I moved from one state to another. I got a pod up in New York, and they delivered it down here in South Carolina. I had to move the date twice, and they accommodated me. The crew was very good, pleasant, polite and they contacted me. The first guy had to move the door because it was facing the wrong direction. He moved it for me when he got there. Everything was great.

Everything went well in my experience with PODS. They dropped it off when I wasn't there. But they placed it where we told them to. It went fine.

I had an awesome experience with PODS. They were there when they said they would be there. When they told me they were gonna drop my stuff off, it was like, "Can we get it sooner?" They were able to get a delivery date sooner. The pickup was good. I wish the size of the pod had been a little bit bigger. But the price was reasonable. They were friendly, too and I highly recommend them.

PODS was more affordable than the other pod container businesses. Also, the booking experience was easy. I did everything online. But the pickup times were confusing. They would say they would email me the time, but when that time came, it would be different. That was perturbing. But the driver interactions were great. He explained how to install the pod, how to pick it up, and how the machine worked.

I booked with PODS over the phone. It's more complicated than signing up for a lot of things. But considering the logistics of a pod transport, it made sense. I checked the website. Made sure things are progressing. I got a call from the pod delivery driver when they were close. It worked well.

Everything related to PODS was so great! We had numerous schedule changes that were outside of our control (the sellers of the house we were buying kept pushing our closing date) and PODS staff were so understanding and helpful in making sure our household goods were safe and available when we needed them! Everyone was so friendly and easy to work with. Quick response times too!

I had an okay experience with PODS. It was very expensive. There was some rodent damage to a couple of items. It was very convenient to have the drop off and pickup feature. They hold a decent number of boxes and items. It was nice that a POD could hold the weight of my safe.

When I moved from MD to CA, I had to wait a long time between packing up my belongings and having them arrive in CA because my apartment in CA was being built and was not finished. I called PODS for a container and they brought one out to my MD home shortly. I filled it up and left it in the yard for a while as I had to wait to have it moved because the new apartment was not finished. I finally asked if they could move it out of that yard and store it somewhere for a while, and I left the house and personally moved to CA where I stayed with my daughter.

The price, delivery and pickup were great! I highly recommend PODS to anyone in need of temporary storage when moving! This was the first we had used them and I would use them again if needed in the future. The drivers for both the deliveries and pickups were friendly and helpful. I feel that PODS is a great company to work with and reliable and trustworthy. Definitely a Five Star company to me.

The pickup of the POD was not the best. The delivery at the drop off location was awesome. The delivery female driver backed up perfectly up the hill. The pickup man made ruts in the grass off the roadside while driving forward out of the property. It tore up the grass and the side of the road.

If I ever move again I would definitely use Pods again. Held everything they said it would. Drivers were great and always on time and tell everyone to use them if they plan on moving. Very reasonably priced compared to other moving companies which were outrageous for moving 55 miles.

All of the men that delivered my pod and picked up my pod were very courteous and friendly! I wish I could remember the name of the man that delivered it in Slidell for me because he even turned it around when my son told me I should’ve done it differently! Good guy. ☺️ He didn’t mind!!

Worst customer service. They cancelled my order after dialing an incorrect number and being told no one ordered a pod. They didn't try any alternate numbers that were listed. We called their customer service in Philippines. No help, no accountability and all they offered was the same discount/promo that I had already applied. They gaslit my wife and I. This company is horrendous, would gladly pay more for a company that respects their customers and their time. Never again.

I arranged for a POD to be dropped off and then taken to storage to help stage my house in Port Hope, ON in order to stage and sell. Military discount was appreciated. POD was dropped off on time. Pickup went well and POD was taken to storage. House was subsequently sold and POD dropped off again for movers to pack. Again it was on time and as expected. Driver was same all the way through. He was polite, courteous and helpful. Service was excellent, would absolutely recommend to others and would use again.

The telephone process was atrocious. Spent what felt like hours, trying to re-invent the wheel. Your people are unable to support their clients because of the terrible information systems and processes that PODS has established. Not planning on doing any more business with PODS.

I’m not sure where these positive reviews have come from, but this company is a SCAM. Not only did they charge me hidden fees I was never made aware of; but they kept my POD at a holding facility for weeks so they could charge me extra in ‘rent’. When I was finally able to get my POD delivered, they delivered the wrong POD. Said they would have the right POD delivered that day but never did. Tried to contact anyone on multiple levels to find out where it was, however no one was able to get an answer or call me back. Still don’t know where my things are, and may never see them at this point.

Beware - Pods does not pro-rate ANYTHING. We paid for storage of our pods until we had closed on our new house. Storage for 2 pods was over $800 per month. We had them delivered in the middle of the month which should have resulted in a $400 prorate refund, but they kept the money for the whole month. I'm sorry I did business with a company that has policies like this.

On 7/10/24 I confirmed an order with PODS based on an estimate of $4,943.75 to include initial drop off, transfer of PODS, storage for 1 month, and final delivery. On 7/23/24, I spoke to a PODS representative to change my final drop off destination. The distance from my home to the original destination I was quoted for was 604.1 miles (589.3 miles from start to original PODS storage facility + 14.8 miles from PODS storage facility to final drop off = 604.1 total mileage). The updated PODS destination was 601.5 miles from my start location + 14.1 miles from updated PODS location to new home = 615.6 total miles) - an overall 11.5 mile difference/increase. This change was requested on 7/23/24 and I received zero indication that my original estimate would not be honored, zero communication was given regarding a cost increase, no updated costs were promulgated to me or authorized by me.

I’ve had an absolutely horrendous experience with PODS, and I feel compelled to warn others about their unreliable service and unacceptable handling of my belongings.

I rented two 16ft boxes for my family move from Virgina to Florida. Everything went extremely smooth and both boxes were transported and delivered as promised. All of my items were delivered and received in Florida in the same condition as when we packed them in Virginia. We were worried things would have been damaged in the box handling and transport stages but we were impressed when everything arrived with no damage.

We had a wonderful employee from PODs. (Tim) come and deliver our large POD plus help us with our small POD to make sure that we could open the door. And Tim came back to pick up our large POD once we were ready. Great customer care.

From start to finish it was a great experience. The lady I spoke to when I called was great. Explained everything and we booked. I did call around after I booked because I could cancel and they were the best price. They came out as promised right on time. He was great. He also explained what we needed to do and the best way to pack. The next guy at pick up again explained what we could expect when dropped off and how to open when delivered. When delivered again great guy. Explained the best way to open and it was put right where we needed it to be done. Pick up as promised without a problem again on time and again a very nice guy. Each person was polite, professional, helpful and loved their job. It was a great experience. Hopefully we will not have to move again but if we do I will not hesitate to call PODS.

My pods experience was 50/50. The good: the initial drop off person was highly professional and gave me excellent tips. The company stuck to all the schedules without issue. The pod was a secure storage method. The bad: When I placed the order, the person taking it should have advised me to order a second pod when I reviewed my belongings. He then steered me to a moving company that was terrible. Finally, when they picked up the pod at my new home the guy tore my Internet line, didn’t tell us, and wound the wires and hid them behind a bush. I also didn’t sign anything. He left in a hurry.

Had a pod dropped off for 10 days. Loaded and then stored for 3weeks and then dropped off at the new place and throughout the process was pleased with the service. Moved from the city to a rural location and things went well even thou there was a minor hitch in finding my new address.

We were moving from outside of Buffalo, New York to Boston, Massachusetts area. We needed to move our household belongings and wanted to do the loading ourselves but didn't wanna be doing the driving. I looked online about what the general cost was like on PODS and saw positive reviews for it. I then started the process of setting up the move. At some point, I was told to call customer service who went through the process with me and set everything up. The rep did a great job on it. We did the initial booking and I had access to an online system where I could go in, set and confirm dates. They set up the delivery time on the website. They had to schedule pod numbers and we'd set up the day we wanted it delivered. Then PODS let us know what the delivery time was. There was some level of choice. You could say you need one of these delivery windows, and they'd show up and unload the pod.

The process with PODS was excellent. The lady that answered my call was knowledgeable and helpful. She understood my needs. Even when I had to extend the pods, she gave me a price right then. I should have gotten the bigger pod because my house is bigger, but the one I got worked as well. I had dealt with PODS before and it's convenient for me to have them in my driveway without them going anywhere else. When I had a pod delivered before, I talked to the guy and I had him put it closer to the garage door. The second time, I didn't have to deal with the driver at all because I was at work. He just dropped it off. I wish it was put closer to the garage door but other than that, it was fine. We had a storm and it rained so much that the water stood on the outside. But it never got inside on my furniture. I'd tell others to go for PODS. I've had people that have asked me about my experience with PODS and I had nothing bad to say about them.

This was my first time using PODS, and I wasn't sure how it would go. But the customer service from PODS was helpful and they were knowledgeable in terms of what they could and could not tell me. I was pleasantly surprised. I price-compared PODS with a trucking company. I knew I didn't need a full truck. 3,000 square feet is the minimum that you can do a partial shipment on a truck. So, PODS suited my needs better and was a bit more financially nice to me. I ended up getting a 14-foot, but I could have gone with the 8-foot because I had a lot of space left. I spoke with PODS extensively as to what I would take and not. But I am spatially challenged. And it didn't seem to me that the 8-foot would take what I would take with me. One got dropped off and I started packing it. It was, “I could have gone smaller.”

I needed my stuff in storage for a year and a half and I didn't wanna go to a public storage. I went with PODS and the booking was fine. I talked to someone personally and they took all my information. The pickup and drop-off were wonderful and the pod was clean. I'd tell others to use them instead of storage places.

We were building a house in another city and didn't have an exact move in date. We had sold our previous home and had to be out, so PODS' storage was the perfect solution! Everyone we dealt with was very professional and helpful. I would definitely use them again if needed.

We used PODS when we moved our son into an apartment in New York. The calling and talking were easy but I would get follow-up emails or statuses which were not accurate so then I'd have to call the guy again and tell him, "Why does it say this when you told me that?"

I had a positive experience with PODS. The drivers were excellent, both in Maryland and on the California side. I was able to meet three out of the four drivers. The destination is a difficult place to get to. It requires going eight miles up a single lane road then another two miles on a dirt road. But the two drivers that did that did it excellently and were very professional. All my belongings were in good shape just as I had packed them so I was quite pleased with the service PODS provided.

I really enjoyed working with PODS. I booked with them over the phone and everybody that I spoke to was very good. I got the biggest pod that they have and I had a lot of stuff, so it was a little small for me. But it worked out and the items were safe inside. Also, the drivers were on time all the time. I called them and they called me a day before they were delivering.

When we needed storage and moving services, PODS was convenient to use. I booked online, which was pretty easy, and I got the biggest size that they have. Then I got the email confirmation and the drivers contacted me. Everything went very smoothly and on schedule. We had our stuff in storage for about six years then we moved it from that location to Hallandale Beach. I highly recommend PODS.

The delivery went smoothly. I would recommend going with PODS.

The quality of the pod was great. We would have liked for it to cost less. But I also checked Zippy Shell. Their prices were comparable, if not, a little lower. But I also liked the PODS container better than Zippy Shell'a. PODS was square while Zippy Shell was somewhat rounded and smaller.

We chose PODS because of the convenience of having the pod delivered right to our driveway and we have the ability to pack it ourselves and then have it delivered to our new home when we got there. We rented a pod and loaded it ourselves. It was moved up from North Carolina to New York for us. It was stored in a warehouse and it was secured and taken care of. When we got here, we contacted PODS and they put us in line with a group of several contractors that could unload it. We picked one and they did a great job. If I had known that there were people like that available, I would have had my whole move done with PODS. I've already recommended them to anybody that I know that's moving.

We have used PODS for 2 moves now and we couldn't be happier with their competitive pricing, efficiency, professionalism, flexibility, responsive customer service and outstanding individuals who delivered and picked up our PODS. We have recommended PODS so many of our military friends and we will definitely use them for our next move.

I was supposed to have a pick up Saturday. They called and they had problems. That was ok. They said it would be Tuesday between 12 to 3. I was supposed to take someone to dr after 3. No one came. Got a call at 6 pm saying been moved again. Please call **.

Very unhappy with PODS. We got a quote for one price and was charged another price. The quote baited us into using them, and then they switched the pricing. The way they wrote the quote was misleading.

Easiest way to move! Trying to set it all up on the phone took awhile, over an hour, but I was very pleased with how great using PODS was. Had it delivered, picked up and dropped off at my new house 2 weeks later. So convenient. I’d use PODS again.

Friendly and careful drivers on pickup and drop off at the new destination. Phone staff helped maneuver some last minute changes/adjustments while still trying to get the best price for me. Driver at destination had to maneuver on a small townhouse driveway. Was careful to place it without sacrificing anything around it. Well done!

The process was as expected. The drivers were VERY nice and I appreciated their attitudes of servitude. I wish the pods could have been delivered to my new home faster and the price was high, otherwise I was pleased with the level of service provided.

I was happy with the whole experience, the scheduling, the on time performance of the pickup and delivery. The drivers were informative and pleasant. The POD was clean and sturdy. But, I was given the wrong weight limit and it cost me so much more, because I sent the POD out only 1/2 loaded. I could have put another 4000 lbs in it and not be over.

Twice we booked online, and twice we did it via phone. We had an issue with the phone booking. We were traveling, and there was a communication issue, but it wasn't a huge deal. It was just the amount we were being told we were gonna pay was different than what we thought we were gonna pay. There was also a communication issue on when we needed the pod, but it was rectified. We got in touch with PODS and they took care of it right away. Besides that, we just took delivery of our fourth pod, transporting from New Jersey to Florida. All the pods have been delivered when they said they were gonna be here and in good, clean condition. If a person doesn't mind packing and taking care of stuff like putting stuff on board and moving it, PODS is a great way to move. It's cost effective.

The whole experience was great! Scheduling was very easy. Every person I dealt with at PODS was very professional and courteous. The drivers were amazing and it was so fun to watch the POD load and unload. I had a minor issue with the door jamming on delivery. When I called in a customer service rep was going to come out and personally help resolve it… Ended up not being necessary though. Highly recommend!

The process was incredibly simple. I made the call, they told me the price, we made a delivery appointment. We made space for the POD and made sure the area was clear as directed, and watching it arrive was actually fun! We needed the pod a few more weeks than plan, so we rescheduled our pickup time. It all worked fabulously. I loved the responsiveness of the person who took up my order. The convenience of a web account to use after that was nice. The directions and videos provided were accurate and made it easy to know what to expect. They were upfront on the costs - monthly cost, even for a partial month, plus a drop off and pickup fee. They didn't hide anything, which was something I appreciated.

We used PODS for temporary storage of some furniture while we were staging our home for sale, and moving to our new home. The service worked exactly as advertised. There was clear communication from the service and the driver about drop-off and pick-up times. We appreciated being able to provide our own lock for the POD. After storage, there was no problem getting the POD delivered to our new address, and our furniture was fine -- no damage.

Setting up the POD along with delivery and storage were seamless. Customer service on the army side was excellent in the beginning. There were hiccups with delivery. Trouble getting appropriate weight tickets for the military. Rats got into the storage container. Pickup after delivery was confirmed and nobody showed on 2 different occasions (without notifying me).

Everything went well, the people I initially talked to were great and helping me understand the process. The guy that brought the pod was great. Very personable and caring and gave me all the information I asked. Showed me how to close the door on the pod. Gave me other ideas about how to pack my things. The pickup was on time, and the drop off was also. They were running a little bit late but they contacted me to let me know.