PODS Reviews

PODS worked well except we ordered it online and somehow didn’t see which way the door was going to open in our driveway and when it arrived the door was going to be up against the fence. The driver was nice enough to find an empty lot and switch the direction of the door. Be careful when ordering online. No one calls to confirm your order.

Our move from California to Maine was better than I could have imagined it could be. From my first encounter as I made the initial arrangements to the pick up of our empty POD every contact, encounter along the way was easy and reassuring. Communication was timely and precise. People friendly and professional. We used a recommended company for loading which worked out well. Our possessions made it across country in perfect condition. We wholeheartedly recommend PODS for moving with ease.

We were very pleased with the service we received and employees. The employees were professional and friendly. We will recommend PODS to our friends. We had the POD for several months. We were pleased with how easy it was to extend our rental of the POD. The service was prompt and efficient.

We were renting the storage unit for a nonprofit and PODS has a very good policy in terms of nonprofits. The pod was easy to load in terms of how low it was to the ground, and it seemed quite sufficient. They picked it up on time. PODS was always very helpful. The person who arranged the pickups and drop-offs, and we had several, was always very accommodating. We appreciated their service.

They tell you one price when you sign the contract, then when you want them to deliver your stuff, they ask you to pay 4 times more than what you were supposed to pay. They just hold your belongings as hostage. Run from them. Do yourself a fever and never hire them. They are running a fraud.

Omg it was so quick and easy! They picked up at the old house, stored my things, and brought to the new, no fuss, no muss! Picked up the container when done! I’m not moving for a while, hopefully, never moving again, but if I would, I would definitely use you guys again. I do have some friends that are moving and I will definitely recommend.

The whole experience was was beautiful, right on time picked up on time, delivered on time and satisfied with all the operations of this job. If there was anything I needed just call the operators and it was there to answer any questions I had and also to change times for me when things didn’t work out on my end so I was very pleased with this company. If I have to recommend any moving service, it would definitely be PODS. Very happy with their service, if I had any questions I called back and there was always three different people I talk to and each and everyone was very pleasant. Yes, this is a company I would highly recommend not only for their services, but also for their personal attitude and company attitude.

JUST THE SIMPLE TRUTH! PODS was the first place I called when we were downsizing and moving an hour away. After using a company affiliated with them to load it due to my disability and move it to the new location where it was unloaded onsite by family we had the container about two weeks. There was an issue with getting it delivered to the new place at the time we needed it to be so it would be placed in the right location. It was just dropped at an inconvenient place which caused a major dispute. In addition all-in-all it cost us around $2,000 by PODS.

My POD has been picked up in FL so it hasn’t been delivered to its destination yet. I will be able to make a better assessment when it arrives. But, so far, all is well. The last time we used PODS we had a good experience with the exception of having a table ruined.

The booking process with PODS was okay, but it was a little difficult getting through to them at times. We had to reach out to them when we needed to settle it up and have them deliver it finally. We were in storage for about 15 months. The 16 feet container we got met our needs. We stored household goods. We were having a house built and it wasn't gonna be ready for a while. Cost was a little high. We had to pay $375 a month to store it and it was $6,000 to move it. We paid them a fair sum of money. The driver was great both during pick up and delivery. They showed up when they said they were going to. They delivered on time. They put it where we needed it. The driver even made sure that we get the door open before he left.

Every facet of the experience was wonderful except one. We even told neighbors what a pleasant experience it was and recommended PODS to our friends and neighbors. However when it came to honoring the price we were quoted, you told us we were misquoted...which cost us an extra $800. Not even a mention of discounts. We will never use PODs again.

I had 3 containers delivered and picked up all on different days. I had an overall good experience with the quality of containers. They did drop a really old one off that was made of wood and just had screw in eye bolts for tie downs. After a phone call I was able to get it switched out for one of the steel and fiberglass ones. Minor inconvenience but ended well.

My daughter moved from St Petersburg, FL to San Rafael, CA and everything went very smoothly and as planned. Excellent communication and punctuality. The only surprise was that delivery days in San Rafael were not 5 days/week so we had to rent the POD for another month because delivery was not available on the move in date at the rental home.

What was most impressive to me was that they were right on time for pick up and delivery. Communication was great and they showed up in the delivery/pick up window on both ends of the move. The drivers were polite. It’s easy these days to hire moving labor so finding loaders and unloaders wasn’t a problem. I’ll use PODS again if I ever move.

I shopped online and then, I contacted a rep before I made the decision to rent with PODS. The folks at the other end of the phone were always very cordial and professional, and seemed to take care of whatever I needed whenever I contacted them. Overall, it was a little expensive but it was a very good experience. Out of the three units I rented, one was newer and a little bit nicer. The one that was a little older was okay. The one that was a half unit got compromised somewhere along the line but other than that, they held up well and everything inside remained intact. The drivers were very friendly. They called me in advance, answered any questions that I had and seemed very efficient and qualified of what they were doing. It's amazing the work that they do with those machines.

We incurred over $2100 in damages, using PODs and a recommended vendor, Pack and Load, and no one is taking accountability for the damages... Don't stand behind Pack and Load, because based on your evaluation packing and loading were the issues and they did a horrific job. This has lead us to rate both PODs and Pack and Load as unacceptable vendors for people to use. Additionally we spent several thousands of dollars for this move... I wouldn't.

Our pick up and drop off of our pod was smooth, we loved the service the pod provided for us. However, the customer service when you call the main number to PODS needs a lot of work. It’s difficult getting a person and then the customer service reps aren’t knowledgeable on any billing information and told us double misinformation.

PODS were recommended to us by a friend and I'm so glad because it perfectly met our need. We sold our house and had to move to temporary housing while we looked for a new home to buy, and it took longer than what we first thought. PODS was the perfect solution for us, and I have recommended it to some of my friends now for their situations.

Great service and a great product. I would definitely recommend for renovation or moving. We used ours for renovations and it was perfect because we could load it at our own speed. If I ever move again I will use PODS because it can be loaded at your leisure. They also provide tips on how to load if you are using it for moving purposes.

The delivery was exactly on time and placed where I asked. The pick up was done while my street was being paved and he did a fantastic job. I considered canceling my storage space and keeping the pod because the pod was the same size and much cheaper. Scheduling the delivery and pick up was very simple. I’d recommend using them.

I first used PODS in 2004 and 20 years ago the experience was fantastic; which is why I decided to use them again last year. The experience was acceptable but not as great as the original experience. On delivery of pod from old house to new house the POD was placed in a different place than I had asked to be placed.

EVERYONE that works here is so friendly and helpful, and it's so easy to get a hold of support/important information. PODS made my experience of moving across the country approximately 99% less stressful. I am forever grateful that I found PODS, and would most definitely use them again or recommend them to anyone! THANK YOU PODS. <3

My experience with PODS was excellent, easy and quick. Coordination with the team was streamlined and coordination between delivery>pickup>storage>delivery was extremely easy. My only negative feedback is PODS do not drop off or pickup on the weekends, I understand this is to avoid the busy nature during the weekend; however, despite this small concern I would still utilize again.

I was looking for a box-type thing to ship stuff cross country after my grandma died since we were taking some stuff out of her house. I found PODS online and I liked the size and rates of their pods. I also liked the long-term storage possibility. Booking with them was pretty easy. The agent that I worked with was helpful and friendly. I got the 16-foot pod and it was plenty big. We put more stuff than we needed to in it. The driver who picked it up was courteous and we had no problem with him. We ended up having it for almost a year and a half. We didn't have it at our place, but we had it in the storage facility. I got emails from them as monthly updates and I wish that it had been a little less expensive to store the pod. We autopaid via credit card and I thought the monthly rate was going to be 280, but it ended up being a little bit over $300.

We were moving from Pennsylvania to South Carolina and we wanted someone that could take our materials. We loaded it up over a period of two weeks and everything worked out fine and delivered timely. The PODS drivers had some challenging areas to get in and out of and they did a great job.

If you need a storage, you can call PODS. I had the pod for two years and everything worked great. I emailed PODS and told them to come get the container, and they did it the next day. Everything went well.

I had the POD delivered in November and had it till Feb. 6. It was a great experience and I would do it again if needed. They were here in time for both pick up and drop off, POD was clean and it was the best thing ever. It was a much better idea than renting a storage garage because I was able to put the furniture and whatever else out my front door and into the POD. I probably could have used a bigger size but we were able to arrange my furniture and boxes inside the POD. When I n Debi wouldn't be able to have the unit emptied out when I said, I was able to go online and easily reschedule the date.

I had a good experience with PODS. The reps I worked with were very professional, on point and knowledgeable. They helped me with the size.

PODS was wonderful. We sold our house and we had to be out in 30 days. So, I was in a major problem with where I was going to put all my items and how I was going to store them. When I did some research, I found out about PODS, the size of the pod, how they could deliver it to my house, they could put it in storage, and they would be more than glad to bring it to wherever I needed them to deliver it to. Their services were outstanding. I booked with them online and it was the easiest think I ever had to deal with in my life.

PODS stored my furniture and stuff for me for about two years. Booking the pod was a pretty simple process. They delivered the pod to my apartment, and then I packed up my stuff. It was pretty cool. When I received my pod and everything in it, it was just like when I put it in there. So I was shocked on that. Everything was in good shape. Everything was just what I needed. It was very convenient.

We had a great experience with our Pods customer service from the phone call to the delivery man. It served our needs greatly by our home. It was secure and safe in our yard. It held up to some pretty strong storms that we had during the time we had the POD.

We've used PODS in moving a whole bunch of stuff, and we used them again this time to move a small amount. The service was very good, everything was on time, and nothing was broken. I booked with them online and over the phone. The website was fairly easy to use and the representatives seemed to be very knowledgeable. Everything was made clear and I had no trouble with them. Every time I called, it was quickly answered.

Their website was very user-friendly. The container was very neat. The drop-off was excellent but bringing it to the new site was kind of mediocre. But picking it up again was very good. It all went very well and there were no surprises.

PODS showed up when they were supposed to show up, they worked with us, they put the pods where we asked them to put them, and it worked. I had two storage pods that I used. I was very pleased with PODS.

When it came time for us to move from Tennessee back home to Texas and we did some comparison shopping, we found PODS was the most affordable and they were gonna be able to do what we wanted to do. They could hold our belongings until we had our house built and have it delivered. As far as the booking process, I just called them up on the phone, talked to them, and they did everything over the phone. I had tried to do it online, but there was an issue with the area where we were gonna be living, and the system wasn't showing that they were authorized to deliver there. So, I had to call and talk to somebody. There was a little bit of wait for somebody to get on the phone, but it was easy and they handled everything for me.

I used a portable storage unit from PODS after the hurricane to store my things while my house was being rebuilt. It was the most convenient to keep it in the driveway. I booked with PODS online. It was super easy. The girl who dropped it off was super nice. It was a good experience. PODS was easy to use.

PODS was accurate and on time. Taking time to update me every step of the way. Their charges were exactly what they quoted. Every employee I spoke with was courteous, kind and knew their job well and very professional!! It was just a great experience all the way around!! I would recommend them to anyone I know!! Thank you for a job well done!!

Moved from northern NY to southern NC. Called PODS on the recommendation of a friend. Had two pods delivered one month prior to moving date. Filled the PODS at my leisure and had them picked up and stored for two months while the new house was being constructed. After the closing, I had the PODS delivered to our new home. We unloaded them and both were picked up. It was simple to order the PODS and relatively inexpensive, especially compared to a moving company. They also offered helpers, which we did not require. For do it yourselfers, you can't beat PODS when moving.

I retired in December, and, after 30+ years in Indiana, moved home to SC. I got several moving quotes, and PODS was significantly less than moving companies. I was a little hesitant in the beginning, but I’m now a PODS fan. I loved having the luxury of more than a week to load and more than a week to unload the two PODS I used. Drivers were punctual, courteous, and helpful. I don’t plan on EVER moving again, but I wouldn’t hesitate to use PODS again!

I would recommend everybody that has to move from one state to another to choose the Pods Moving Company. Everybody I talked and worked with was helpful, friendly and always took the time to explain when I had a question or needed to change the date more than once. Also what was important … the price was right. I have told many people … when you have to move … choose PODS.

Wife & I had to coordinate a move & didn't know the duration. Rates were reasonable - Service was great with clear communication - Everything arrived in the stored condition. We were pleased with our service so much that we recommended to parents for their upcoming move & they have been pleased so far as well.

The process was easier than I thought it would be. I made a few mistakes online and customer service fixed it with no problems. Pods also had the best prices available. Did take away a star due to the fact that our Pod did leak and damage a few items.

I had an amazing, seamless move from PA to CO. For the most stressful part of my life, I could not have asked for something better. Nothing even moved an inch because of how we packed it. I would never do anything else again for such a large move. Thank you for making one thing easy during my transition.

Everything was great from start to finish. I had a few changes along the way and the techs handled it terrific. All phone calls never any issues. They understood all my concerns and issues and discussed with me the plan along the way. I would definitely recommend!!! Prices were competitive and billing is as you go which was perfect so you don’t lay out all Money at once …. Delivery and pick up Flawless…

It's not cheap - but it's cheaper than using a moving company and in today's living times it fits most people's moving requirements. I didn't want to bring a whole houseful of furniture: some was junk and some were pieces that I didn't have an emotional tie to. We got a small pod. It was delivered when they said it would be. We had the choice of loading ourselves or hiring workers to assist. PODS had a list of people we could use. They assisted tremendously.

Really pleased with my PODS experience. They delivered on time and were quick to handle my request to extend the rental time. Will call on them again....no doubt. Used the POD for a Garage clean out project. It worked very well. Despite a few rain showers, everything was kept dry and safe. Also took advantage of their military discount.

We needed 2 of the large containers to get our move done. Every step of the way things ran smoothly with Pods. They called and emailed days before delivery/ pick up. Containers showed up on time and in good shape. One particle board cubbyhole thing got banged up but that’s a better percentage than pro movers we’ve used in the past. Would recommend to anyone moving long distance.

I feel that I was overcharged, drop off and pickup charges when the POD was delivered. This was not explained when the POD was ordered. I was charged for storage, even though you only deliver once a week where we live. I felt that the customer service was good. The delivery drivers were kind and professional.

What a great experience. Delivered on time, clean and in good condition. Delivery man explained process which was fascinating to watch. The storage space saved our sanity during a renovation of our 2nd floor. Easy to schedule pickup and couldn't be happier. Would use it again if need arises. It was during the snowy season and no leaks or damage to contents. No damage to our driveway. Did have to trim an overhanging tree but the pruning didn't take away from the shape. I would recommend this company.

Great service from beginning to end, everyone was professional and pleasant. I would def recommend PODS to all. Price is fair and the customer service is absolutely fantastic. I would use them again for sure. The best feature is being able to hold your belongings in a secure facility until you're ready to have them delivered.

Outstanding in every way, the drivers were helpful and professional. My delivery was on time and although the two pods were delayed because of maintenance issues I was informed and not charged for for the extra time. I have moved more than most being a 30 year career army officer. And of all my do it yourself moves this was the best!

Mother died, wanted to take furniture from Austin area to Los Angeles. They delivered as promised, recommended companies to help both pack, unpack, load and unload the unit. It was slightly more expensive that driving a U-Haul, but worth it. It was easy, I'll do it again should the need ever arise.

PODS LIES. BEWARE. We subscribed to three storage containers from PODS, two large and one small. For over 22 months, we paid for their services for a total of over 18,000.00 dollars. When we initially called to hire their services, we were told that "PODS delivers everywhere in the United States," this was a lie that multiple agents have clearly been trained to propagate. However, PODS does not deliver on this promise or "everywhere in the U.S.," for that matter. Initially, we obtained the containers in El Paso, Texas, and told the sales rep that we would need our belongings stored long-term as we did not know where in the U.S. we would be buying our home. After almost two years, we finally purchased our home, and when it came time to have our PODS delivered, we were told that our containers would not be delivered to our home in New Mexico.

I rented a container for a month for a friend who was moving across state lines and scheduled to have it picked up. I thought all was good until a sheriff showed up at my family's door saying PODS went to repossess the container and it wasn't there so they were filing charges for theft! I was in disbelief. Not only have they continued charging me monthly rent but now they are saying I stole their container. I am beyond furious. When I called PODS to get a better understanding they said they did not pick up the POD. So not only is all my friend's things missing but so is the container and now they are trying to send me to jail. This is absolutely unacceptable. Do not rent from this company. They will destroy your life and make false allegations. If I could give this company a negative amount of stars then I would.

Heard about Pods thru family and friends but was still leery of using them. Because of time constraints we decided Pods were best. So many issues with selling the house in NC and buying the house in ME. PODS was the only smooth part of the move. Everyone involved was fantastic. They kept in touch about delivery and pick up. A+ in customer service, which is rare these days. Highly recommend PODS.

I called them to get a quote 06/23, they talked me into giving them my credit card info and set up container delivery. I called to cancel 09/18 and they talked me into rescheduling. I thought it was all tentative and for sure I never thought I had an "order" with them. 01/25 they delivered three containers to a house I no longer owned and now they want charge me over $1000 in cancellation fees. I am old and they use deceptive practices. They will not even remove my credit card number from their files. They are playing games with me and I feel helpless. Not sure what I can do. HELP.

Pods changed the date of delivery without notifying me in any way. I asked for a discount and was denied. The only reason they aren't getting zero stars is that it's not an option. I'm not using them again and would not recommend them.

First Pod went O-K and was on my driveway on my new home. The Pod stayed on the driveway a long time. Second Pod did not go well. The POD was again on my new driveway about 5 days but when it was picked up empty I was left with tire marks and 2 large spots of rust. Pods would not come back to get rid of the rust. I was originally asked if I will accept about $2000.00 and I said yes. PODS then requested Picturer's and Finally told they will do anything at all. Informed me I instructed PODS to be on my driveway.

The ONLY reason this company recd (1) star because that necessary to post review. PODS moved container from moving state without consent/permission. A tracking device was in storage unit so I was aware of POD location. When I asked PODS where was unit, I was told Salisbury, Maryland when in fact unit was in Baltimore, MD. Location issue went on for a month or more. I continued to be in state I was moving from over 1000 miles away from POD. Then PODS started hitting my credit card for unauthorized charges, finally resolved that issue. POD location continues to be issues. Over 15 calls to PODS with complaints. PODS issued me a check for $2200 due to ongoing issues with account. I deposit check, a few days later I receive letter and email from bank stating PODS stopped payment on check.

First problem was I ordered blankets and they did not come. Second the labor company they suggested was late and didn't bring tape. When they delivered the pod the guy tore up my yard. Then they didn't come because of rain, next day didn't come because the truck broke down, the follow day they came but that driver didn't want to tear up my yard and refused to take it. I told him that is fine but don't charge me for it. Next day they charged my account for another month's rent.

I was renovating my house and had three Pods I had requested to store my belongings in two offsite one on site. Noticed that I was being overbilled by $50 a month on one of the pods because they were billing me as if it was on their site and it was not, it’s in my driveway. Six months later I still do not have the credit that they told me they would issue for the overbilling for five months and in the meantime they are now trying to charge me more money when they have not even issued a credit of $520 and they’re trying to charge my card for $360 for what I do not know. They give you a point of contact person by email that never check her email or response to you. When you try to call on the phone you can understand what they’re saying or they just tell you that the bill is correct and they put you in collections and lock your account online and now you have no idea what they’re charging your card for. They do not issue credits like they say they’re going to. They overbill. It’s horrible.

I ordered a 18' POD for storage to ready a house to go on the market. On the "Container Delivery Checklist" it specifically states that you need 12' of width and 15' of height for container delivery. When the driver arrived he said it won't fit because he needs 20' of width. He never even got out of the truck to measure it! I told him to leave and I would cancel. When I called to cancel and explained the situation they told me it is the driver's discretion. Why have the checklist? They called the location and they said they would send another driver three days later.

I’ll keep it short. After providing my driveway dimensions I was told by PODS sales rep that they could deliver four large containers no problem. Three days before my scheduled delivery I was told they could only deliver two containers due to the size of my driveway. The delivery was scheduled many weeks before. In addition to letting me down on the number of containers I was next informed that because they had no drivers available it would be another 13 days before they could deliver the other two containers! This in the middle of a far away out of state move. Their customer service is a joke, with every person you talk to telling you a different story. Their phone lines cut you off in the middle of calls constantly, and I suspect you are talking to the Philippines. No one calls you back. In short, a terrible experience and I would recommend in the strongest terms to stay away from this company!

The forklift chain slipped causing the forklift to slam into a work vehicle causing massive damage. The driver said he told someone that something wasn't right with it, but used it anyway. PODS is refusing to pay for a rental vehicle and is placing the burden of taking care of this on the vehicle owner who is a contractor that relies on this vehicle for work. This forklift could have hurt or killed someone! If you want subpar service, ghost charges, vehicle damage, and possible physical injury - this company is for you.

They lied on their Promise to take care of my items while being transported. A lot of my items in the pods were damaged and never got compensated for my broken items. We have emailed and made plenty of phone calls and have not gotten any responses from anyone. We will continue to give bad reviews until we get reimbursed from our damaged items.

Yet it was not reflected on my final statement. I called and Customer Service Agent #2 said they would request a refund. No one notified me of any decision, and it was not shown on my account, so I called again, and was informed that only partial pro-rated amount was issued, only partial from Customer Service Agent #3.

DO NOT USE!! AVOID AT ALL COSTS, no matter how appealing the service is the customer service teams aren't capable of helping you once they screw your order up. Let me be clear, when THEY screw your order up, not you. I paid PODS $2k to move me, they happily took my money and my POD after confirming my move dates/times multiple times leading to the pickup. The day after they come take my POD, they call me in the morning and say they have cancelled my move altogether and won't reschedule it until I fill out forms. Well, I already filled the forms out a week prior and multiple times to be sure...but the PODS website doesn't work and didn't accept the forms. So their answer is just cancel my move. I had to spend 8 hours that day talking to 15 different people in customer service, 20 emails sending forms back and forth, supervisors involved, multiple people hung up on me, I cried multiple times, etc and I still have no resolution.

Be Aware that if you order another Pod not on the SAME DAy as the 1st one, IT WILL COST MORE. After 8 phone calls and 13 emails, they refuse to tell me sorry or professionally and legitimately the reason it was $300 more just because it was not on the same day. That's not all that happened. The headquarters are in Tampa Fl and I couldn't get anyone from that location to assist me because they had to evacuate due to Hurricane threats. I've lived in South East Fl 40 years and understand that process more than most. So I ended up speaking to the answering service across the pond and the csr was terrible.

We were told by a customer service representative that we could order a second PODs and only have to pay for the delivery and pickup if we didn't end up using that PODs in our move. Then after it was delivered we were told that that isn't the case and that we'd have to pay for the full month's storage of the POD even though we didn't use it, approximately $3500. For our main POD that we used to move across the country, we confirmed the delivery date before we moved and then while we were trying to confirm the delivery the day prior, we found out that the delivery date was never updated in their system and we would have to wait several additional days. PODs needs to do better.

I ordered a POD on November 9th and it was delivered on November 11th as promised. Delivery was uneventful! Driver was wonderful. I prepaid for a month rental. I called today because I was able to secure an apartment and will not need the POD as long as anticipated. I was informed that not only would I have to pay the pick up fee, but I would not be refunded for the days I did not use the POD.

I ordered two POD containers, which were both delivered timely. I provided the SAME pickup dates for both containers 11/6/2023, as the property is a rental and they could NOT remain on the property after my move out date. Without notification one of the PODS was rescheduled for PICK up well after my move out date from my unit, which mean it would have to stay on the property and I would be charged a HUGE fine from the HOA and required to pay RENT on the property I no longer occupied. After escalating to have a POD supervisor or higher address the discrepancy they were able to schedule a pick up date for 7 days after my move out date. I submitted an inquiry to have my issue investigated and NEVER received a response until 11/28/23, stating the case has been resolved and closed.

We used four PODs for a major move: 2 for household and 2 small ones for the office. The people who delivered the PODs were great. Good service. PODs advertises that you have the lock and your things won't be bothered==it is a scam. OR they don't realize that they have very dishonest people somewhere between pickup and delivery. My husband wondered how many different locks and keys they have, as well as how hard it would be to pick a lock, because... Our things that were carefully loaded by professionals were loosely tied and the PODs were no longer full.

I ordered a 16' container to be placed on the right-side of a double driveway. (A diagram was a part of the order). I was told by customer service that no one needed to be home. When we returned home that evening the driver had placed the container in the middle of the driveway blocking access to the garage. Customer service sent the driver to reposition the container the following day and charged me $105.93. Why? It was the driver's fault. When I complained they said, "placement of the container was the discretion of the driver". How? I will NEVER USE PODS AGAIN!! I want them to reimburse to me the $105.93.

Where to start. I looked into PODS because I did not have housing set up. They offered to deliver it early. I ASKED PRIOR TO DELIVERY would it adjust anything on my account, and was told no. Lie #1. The POD was advertised to fit roughly under 1200 sq ft of house. Their biggest one fits closer to 950, maybe 1000. I had to get rid of so much furniture. Lie #2. It started my billing cycle and I had to had it read for pick up sooner. I was told to have it shipped within the month to the new location, per the process. When I called to pay to have it shipped to the state I was told AFTER they processed the payment that they could have waited to ship and they could have just stored it there. Overall from start to finish PODS has been a headache and a thorn in my side. I wanted hassle free and got all the hassle. Would not recommend.

One star because they did end up moving our stuff from Hawaii to Colorado, otherwise I would give them a big fat ZERO. They were terrible at communicating. I called their customer service line MULTIPLE times with 30 minute holds to confirm that my shipment had arrived (because online it said it had) and I was told at least 3 times that it had not yet arrived. Come to find out it HAD arrived and they billed me $800 for storage claiming that I never scheduled a time to deliver. How am I supposed to know to do that when I've spoken to your service rep and they never suggested I do so in addition to LYING and giving me the wrong information about my container?!

Using PODs to move has been one of the worst experiences. The scheduled date and times does not mean anything when working with this company to move. I had a POD scheduled multiple weeks in advanced on a certain date. The company changed the dates last minute without giving even a moment of notice or even without notifying me. This company is completely UNRELIABLE, UNDEPENDABLE, and UNTRUSTWORTHY. If anyone is even THINKING about using this company for moving notice DO NOT DO IT.

My wife and I rented a pod for a move. We were told to hat the pickup fee, when it was empty, was over $300. Highly disappointed. We were never told this. It has leaks, that damaged some of the boxes. We will never rent a Pod again

I had a disappointing experience with PODS when I requested their service to move my belongings from one location to another. After receiving a quote and providing all the necessary details, including both addresses, I expected a smooth and stress-free move. However, after loading my belongings into the POD and paying for the service, I encountered several issues. PODS refused to deliver the POD to the final destination and suggested that I pick up my belongings at their storage center, presenting this as the only alternative. Unfortunately, this was far from an 'amazing choice.'

I waited to make any kind of review or complaint because of the way this company practices business. Both separate quotes I received originally included redelivery of the pods and everything went very smoothly at first. The drivers were kind and accommodating. But when it was time to have the pods redelivered, Pods told me I had to pay for redelivery. Pods basically extorted me for nearly twice as much as the original quotes combined. And the second pod wasn’t delivered for 5 days after scheduled originally. It was beyond disappointing and it’s generally a horrific thing to do to a family considering the circumstances.

Driver Joe was helpful, kind and thoughtful! He brought my two PODS to my rental on Nov 1 and 2. Christina at customer service was truly helpful and kind and reachable. Would highly recommend PODS to anyone for storage and travel needs! They were on time and went beyond expectations. Thank you!

Don’t get desperate in using PODS for moving. You will regret it in the end, this company has bad reviews with ever customers, take notice to Pods replies to your complaints. They are the same answer. Call the 1-800…. Sorry. Biggest rip off.

We had a wonderful experience from start to finish. I would recommend PODS to anyone. Each person we met with during the experience was nice and personable. Thank you so much, The PODS delivery was right on time. They texted and told me they would be here in 35 minutes and they were right on time.

The whole process has been great - timely drop offs and pick ups both moving out as well as moving in - good communication throughout - pricing very fair!!! Would highly recommend to anyone able to move themselves. The drivers were very polite and willing to place the containers exactly how we asked them to be.

Especially if you plan a long distance move with storage. Billing errors are frequent and calls to customer service involve 20 - 30 minute waits while they look over your account. Several times a customer rep acknowledged an error was made, even processed a review and was told a credit was being issued. When credit wasn’t received another rep said it was not approved and the charges were accurate. I spoke with almost a dozen reps and each one told me something different. They duplicate and overcharge and you will never receive a refund as they politely mislead and misrepresent what you will be charged. They decline all disputes from your credit card and provide statements that make the charges look legitimate. At the end I could have bought new stuff for the price I ended up paying.

I have paid PODS for YEARS religiously every month for storage. They have received at least four times the value of what is in that POD. Auto pay every month. About three months ago, I lost my card and usually the bank will still auto pay. Our economy is terrible. Everyone is struggling. I have been homeless for the past year but paying for this POD religiously without fail for years. It has been very expensive and difficult to get into a place. I finally have and it cost so much to do.

This is the 2nd time I have used PODS, the first time was no issue at all. This time was a totally different story from a pod with bolts sticking up through the floor to a 2 day delay in pickup that they could not explain why. After numerous phone calls to pods they just show they could not care less for their customers. Maybe because their customer service reps are based in the Philippines. The pod was 2 days late in delivery because of their mistake and I was told they can refund 75 dollars a day for a total of 150 dollars on a service I paid 3,500 dollars for. At one point they could only tell me my pod was in transit but not where for 7 days!! I will never use pods again or recommend them to anyone!!!! Update: Emailed my Customer ID to the generic response and of course heard from NO ONE!!!

I want to start by saying my initial delivery and pickup was seamless. I conducted a military move from San Diego, CA to LA, CA. After my POD was picked up from San Diego I actually followed the driver to the weigh station, as I had to weigh my own truck and trailer, and physically saw him get weighed. I requested my POD be transported from San Diego to LA immediately. My account reflected the delivery from San Diego to the Compton facility as requested. After a month in storage, I found a place and was ready to arrange delivery. I was unable to request a delivery date online. It took 2 days before I was able to get an agent on the phone. I arranged a date, and was told to wait for the delivery timeframe 24 hours prior. That never came. It took another full day to get anyone on the phone. I was then told that my POD was still in San Diego, and lo and behold, my account now no longer reflected the transport documented a month ago.

Don't use PODS! My experience is that it starts out well then goes to heck. PODS gave a reasonable quote moving from Washington State to NY and dropped off the POD. Delivery driver's tire pushed out a 4 foot high retaining wall in my driveway. He didn't report it. You cannot contact the local facility. You can only call the national line and receive platitudes and empty promises. Seems their customer service mantra is delay, delay, and delay and keep charging for rental, rental, and rental while box remains unused and damage issue remains unresolved. Not good when selling your house. I don't want to get my lawyer involved but that appears to be my only recourse. Don't use PODS!

I was told a delivery time, waited all morning, didn’t come 'til almost 4pm. They were supposed to pick it up on October 5 between 2:30pm and 5:30 pm, but at 3:15pm I got a message that they aren’t picking up until the next day, same timeframe. I live in an apartment complex and they didn’t park it in th right place when they delivered it, so now it’s taking up 3 rows of parking in front of our building. I will never use this company again. Since it was late in delivery I ask them to waive the delivery fee, but they said the time they gave was not a guarantee. Enough is enough! I am not happy!

If I could rate this company less than 1 star I would. And based on all the other reviews in the last few months for this company I’d say they deserve 0 stars all around! My husband and I booked a move with them through an agent. We were told our pod would be delivered to our new destination state the 24th of September. It was picked up from our home at the time the 18th of September. We arrived in our new state on the 22nd and after days had gone by and multiple attempts to call pods we were informed our pod was still sitting in our prior home state and told that the agent that we booked with never entered a pick up date and that it was never discussed (which is untrue because we based our moving date and new rental date move in around this).

We retained PODS to move and store our guards from our home in Dallas Texas. We knew that it would be some months or years before we would settle on a new place and PODS stored the unit. We were assured that they had coverage coast to coast and city to city. When we settled in Brownwood Texas we were advised that it was an area, they did not service and that we were required to continue to pay storage even though they could not deliver the pod. Our only option was to, at our own cost, have the pod removed from storage, unloaded into our own moving truck and taken to our new home. It was the exact opposite of what was promised us at the outset. In addition, no person with decision-making authority will accept a call or reply to an email. We are constantly referred only to their credit department which is in the business of collecting money, not customer service.

I was told at the beginning of the sales process that I could provide dates and locations for the entire move and everything would be scheduled. That is not the truth. Once they made the sale, they then informed me I had to book pickup (which took 6 days) and transport to another city (2 weeks? REALLY) as well as delivery separately. I should have rented a container from a shipping company and arranged everything myself. What a nightmare. For my troubles they credited me $100 (whoopee!!!). This is a rental scam as nothing can be delivered anywhere in less than a month. I would not recommend PODs to anyone unless you like doing all the work while still paying the provider. They are a logistics provider who can't get logistics right. Very disappointing.

Avoid this company at all costs! They operate illegally and could not care any less about customers and frankly they prey on whoever falls victim to using their services. It's a scam company. I was quoted and paid for 2 months of a pod but what they don't tell you is that these pods are illegal and when the bylaw officer comes by and gives a citation and orders it to be removed Pods WILL NOT REMOVE IT. They will not come back to pick up the pod and THEY WILL CHARGE YOU FOR ADDITIONAL MONTHS. Pods refused to comply with the bylaw order to remove the pod and yes they still kept charging me for the pod that they refused to remove and sent it to collections to attempt to bully and scam the money out of me. I spent 5+ hours on the phone trying to get them to pick it up.

I should preface by saying I personally have not used PODS, but after our experience with them I never will and will advise everyone I know to avoid them. We spent a week and a half trying to have one of their containers removed from our driveway after closing on our house. It was impossible to reach the local facility and every call to the corporate number we were given conflicting information or told it would be “picked up within 24 hours.” (This happened 3 separate times.) At one point we were even told the container owner was deceased. We had our real estate agent and the seller’s agent also reaching out. Our agent went as far as emailing the CEO Kathy Marinello who essentially blamed us for the seller being shady with a rather snarky response.

When I first setup my account with Pods in May 2023. I was given one price of what the remaining balance would be for the transport of my items to my new apartment. Then when I called in September 2023 to have them deliver my items the price was a extremely huge difference. I was told it would be a balance left of 500.00 back in May. Then in September I was told it would cost me over 2k to have it delivered and once delivered to the Pods location in the state I moved to. I would have to pay again another 200.00 just for them to deliver it to my place on top of the 2k they charge me to even have them deliver to the state I am currently in. I would not recommend them to anyone because of the misleading. Prior to setting this all up in May I asked them how much this was all going to cost from start to end so I would know how much it would all cost me.

PODS should limit itself to what it can best manage--local storage needs. I've been a PODS customer for four years and in three different states: NY, Oregon, and now--maybe, if they get it right -- California. Between online chat and telephone customer service, I spent thirty minutes on the phone submitting an order, which PODS confirmed by email: Deliver the container to California, make it accessible for unloading on September 14th. Three days after submitting the order I received PODS generated email message confirming additional changes I requested.

I booked my pod in July for a delivery date in September. I had movers booked for a few days after, the day of the delivery, no one showed up. When I reached out to Pods they told me to wait until 9pm, still no one showed up. I was then told it wouldn't be delivered for another 3 days (came EOD on that 3rd day might I add, you would think I would at least be first on the delivery schedule, but no). I was not given a reason as to why it never showed up. I have since been told I would be getting a refund of around $400 for my troubles, given that I had to then pay more for the movers I had scheduled (DAYS after the pod was supposed to arrive). I submitted my claim starting 9/2. On 9/5 I was told someone would call me that week with an update once someone 'reviews' my expected refund. It is now 9/11, and I was told today it could take another 3-7 business days, but they would do their best to 'expedite my case to the case manager'. I have reached out to the point of contact, and heard absolutely nothing in return.

Pods overcharged me for their error on switching drivers' location on the amount of time allowed and their customer service is near impossible to connect return after you order the service and refuse to work with you to resolve issues.

We lived in an apartment complex and were looking for short-term off-site storage solutions to accommodate an upcoming move. Because we lived in an apartment complex and were moving out of said apartment complex on July 15th, we called PODS to put our belongings in a storage container and take said storage container immediately to warehouse storage. As soon as you move out of an apartment complex, all of your belongings must be removed from the premises. This is why we called PODS to understand the cost of warehouse off-site storage. We knew that we would be living in temporary housing for a few months, and would need our belongings stored in a POD offsite at a POD warehouse as soon as we moved out of the apartment complex were were living in.

Pods is very easy to use, you call them up and you select your preferred size. In my case they had three sizes when we were looking back in January of 2023. They had only two sizes available the 7 x 7 x 8 and then the really really big one. We knew we had sold most of our stuff and we did not want to move an entire household, so for us we chose the 7 x 7 x 8. So with that we contacted them, we scheduled them for the drop off and then we packed it up. It took us longer to Pack it than to unpack it because it was very strategic with how we were going to make so much fit in such a small enclosure and then we scheduled a pick up. They stored it for us for the duration.

In life you never say never but I WILL NEVER EVER USE PODS AGAIN EVEN IF I HAVE TO CARRY MY GOODS. The worst possible company, if I can give them a negative review I would. Please read their contract very carefully, especially when it comes to the rights of the driver. The company doesn't have anything in US, all they have CEO and legal team in Clearwater, FL, everything else is overseas.

This corporation is completely out of touch with local communities. They assured me a pick up date when my month was up, however, local offices were not able to meet my deadline (again, not their fault). The corporation took an entire NEW month rental fee from my bank account. 10 PODS!!! This was approximately $2,000!! Snatched out! After I had confirmed a pick up date! Calling out Jaarren **. I called, I confirmed, I did due diligence and was denied reasonable workability for the situation. You can reach Jaarenn here: **. You are not a reliable company when you are unable to workaround local offices and/or blame the customer for the insufficient communications. Total and complete waste management. Again, HARVEY **. PLEASE inquire as to how you can snatch money from a personal account. Charging someone a full month for a three day delay because of corporate misconduct.

Contractor ordered a container to be delivered to my house on July 23rd. They finished their work and I decided I needed to rent it an additional month. I contacted PODS customer service and they said no problem that I could continue to rent the POD, for me to just open a new account and I gave the POD number. I called back to confirm and after 40 min wait on the phone. I explained the situation and was making sure I would not receive a new container delivery. Just keep the existing one. He hung up on me and then cancelled my order!!! The contractor called me and said he got a contract from POD to sign over his account to me. He said he had other clients and didn’t want the account signed over. I said I understood and the POD assured me that he didn’t have to and it would be billed in my name next time.

I do NOT recommend this moving/storage service to anyone! Especially if you are planning to move cross country/cross border (US <> Canada) - STAY AWAY. It took me several calls to their customer support team to understand what was going on with my order. I had to get passed along at least 5-6 times in 1 phone call to talk to someone who knows how to help me.

If I could give them less than 1 star I would! PODS dropped a container that leaked when it rained. I was moving out of the house that we sold. I discovered the leak two days before the movers were scheduled. I had to quickly pivot and rent a storage unit. After filing a claim with Pods customer service, I was supposed to receive an email with details on how to request a refund. It has been 5 days and no email. I called them today, and the customer service agent said her computer froze and could help me. When I tried to log into my account, I now get an error message saying there are multiple accounts using my email and I cannot log in. THE BOTTOM LINE: you have to pay in advance - NEVER USE PODS. This company is a scam.

I used them for an out of state move in April. When I was ready for them to be delivered to my new home August, 3 the online scheduling stopped working after I got the first POD scheduled. I tried calling customer service and would be on hold for an hour. Did multiple online chats over a few week trying to get verification that my PODS would be delivered August 3, 2023. Sometimes they would hang up on me. My account only had my billing information but had lost all history of my pods delivery etc.

First time using PODS to move my family from PA to FL. Quick to deliver Aug 14 and take our money! Got told earliest they can pick up is Sept 2, I called and asked for a sooner date since we close on our house in PA is Aug 23, they called the manager in middletown PA and he says yes won’t be a problem we will pick the POD up Aug 24 then the next day get told sorry denied! Get told Sept 2 they can pick up is the earliest and delivery will be Sept 13... So now my family and I will leave Aug 23 with the POD still in the driveway of new homeowners. Drive down to a new house in FL with no furniture or even their own beds. Sure you rent by the month but it takes them More than half a month just to pick the POD back up and deliver it. What an awful experience this company should be shut down!

I have been working with PODS for about a month trying to get quotes that I understand. I have spent literally hours on the phone. When I first placed the order, I was able to speak with someone who gave me so many details that I truly got lost. Then when I saw the quote it took me hours to convert it into something that I semi-understood then when I tried to get explanations it was impossible. I waited on the phone. I used their call me back when it is my turn in the queue. Nothing worked. I never ever received a callback. If they are this difficult to work with when I am trying to get setup imagine what it will be like if I have an issue during the move process. NO THANK YOU.

I rented a unit for 30 days. I was expecting to pack it and have it moved within the 30 day window and now my daughter's apartment isn't ready. I called Pods to request a daily fee or a courtesy of 4 days without an additional monthly fee of $209. I was told they could extend three days free, but not the 4th day and I would be charged a half month storage fee. An extra 24 hours would cost me $109. This is ludicrous. An extra 24 hours. This company is ripping people off and have no consideration for their customers at all.

We have had a terrible experience with PODS! The delivery was satisfactory, but the pick-up has been awful. First, the first opportunity to schedule a pick-up was nearly three weeks away. Then they only picked up one of the two pods we rented. I immediately called and was assured we would not be charged for another month when they could not pick up the pod within the 30-day rental window. Yet we were charged anyway, and our dispute to refund the charges was declined. I just called again and the automated system indicated that the call-back time is 2 hours. No doubt from other displeased customers.

Wouldn’t put large pod out front as said it wouldn’t fit but could drive car past it. Fine. Customer service a joke!! Offshored to Philippines. Cannot comprehend anything! No help. Just piss you off. Couldn’t get smaller pods here in time so have to change to U-Haul which is what I should have done. Want to charge me cancellation fee!!! Appalling!!

Rented POD. Delivered. With recommendation from PODS' hired company to pack it. They were great. They were almost done and found an ant nest inside the pod. Had to stop packing and treat the ants and the delay cost me more money because they bill by time. Then it rained. Just out of curiosity I went out to make sure it wasn’t leaking. It was leaking. My cardboard boxes were wet. Had to get new boxes and repack them. Not knowing where the leak was coming from I had to by myself unload the entire 16 foot POD. I had paid over $800 to have it packed. Three phone calls of waiting over 45 minutes each time I talked to a representative who said they would refund my money. Well they refunded a portion but I am still waiting for over $1000.00 No response from PODS.

I ordered PODS for my move from PA to NC. I thought this would be the most convenient for such a big move. They delivered one POD and not our second POD. Both were to be delivered the same day. They refused to refund any of our money. I made a dispute and it was denied because my POD was “expedited” we didn’t receive until 8 days later. This POD has all the much need tools and tool boxes for repair to our new home. I couldn’t get anyone on the phone to assist me.

6/24/2023 on the phone 2 ½ HOURS with Stephanie. We had 2 PODS originating from Georgia to Texas last year ($7,367) delivered after storing for 12 months at $419 per month ($5,028). We are ready to have our items delivered. Stephanie failed to advised of 6/25/2023 $341 fuel and transport fee. ONLY told us it would be $149 per container to deliver (TOTAL $298). We woke up SURPRISED at 5am 6/25 with notifications of attempted credit card charges $1,126, $775, $477, $341 and $298!! Ulysses 6/25/2023, he tried really hard to assist, provided a little info but not accurate $198.44, $142.96, $149, $149. Since the billing department is closed on Sunday, he said we would get a callback Monday (of course this didn’t happen). TOTAL= $639.44

I never write reviews, especially neg. ones. HOWEVER, the worst experience I’ve ever had! Where to begin? MANY hrs. of phone calls, 1.5 weeks late, multiple wrong charges, no follow-up. DO NOT USE!!!!

We ordered a pod to be dropped off on a Saturday, so we can load boxes and extra furniture into it so we can get professional photos of our home to and put it on the market the following Monday. This was crucial because we found a house, one we loved, and needed our home sold and our contract with the new home had a very strict timeline. Come Saturday, after drop off window started AND we already put all our boxes for a family of 7 into two rooms by the ground door, we received a call that we will not receive our pod that day but on Tuesday due to an “emergency”. Again, Monday was supposed to be photos and Tuesday was supposed to be our open house.

Worst experience ever. After booking 3 pods initially and 2 now in storage all going to the same zipcode that I originally booked. I tried to move the 3rd pod to a different date and was told they no longer service the zipcode I am moving to. You hold for more than 30 minutes to get a rep on the phone, then they put you on hold another 30 minutes and no answers. I do not have answers about my 2 in storage and they cancelled my 3rd. Now the contents insurance I was told was required, and after paying $50 each month for 7 months was not charged on my last invoice, so did someone with pods cancel it? I will never use Pods again. Read all reviews.. I wish I had...

The monthly fee is $330.22. I paid this amount for April 25th, May 22nd, and June 26th for storage - each for one month AHEAD! I AM DUE a REFUND since I was charged for almost an entire month ahead, after the POD was delivered! Essentially - I PAID for storage thru till July 26th! I am owed a partial refund for the majority of the month - but they claim that I have to pay ahead and the cycle already began by 3 days!

The only time I was able to make contact with this company was the initial reservation. I emailed, called, chatted a dozen times over several days waiting on hold for an hour each time and never exchanged one word in response to my request to reschedule delivery dates. Their web and phone was also entirely out of service in the days before my move. They keep sending auto emails about my impending delivery. This cannot be a coincidence. I believe it is a deliberate shady business practice. You can’t just offer a product you need a support structure. If I am charged for anything, I will take them to small claims/contact my credit card company.

I actually can’t even justify giving one star. Attempting to coordinate a major move with a need for confirmation or change in order within a timely period is not realistic, reliable or convenient. You MUST resort to e-mail “customer support “ (LOL) because online cannot support making changes and online “Chat” is “unavailable”-ALL the time; phone support puts you in a minimum of 1/2 wait queue, only to then tell you to leave a number and they will call back-tomorrow. Email is met with a message that your e-mail went to a bulk e-mail and will not get noticed/responded to immediately. After many attempts to make an order change I finally cancelled my order. I can't imagine what it would be like to contact PODS to discuss any issues like delays on pickup or delivery, or worst case scenario, my POD was lost or things got broken. I made much more reliable arrangements.

If you respect your time, money and need a convenience, go somewhere else. My stuff is in a container in their storage. I requested container delivery on June 9th and until now it hasn’t even left the storage. Follow up on June 26th. Filed a complaint through customer service and was supposed to receive a call. After more than a week, no one called, reached to them again to hear that there is no record of my complaint or call request. Requested one more, still nothing. And all this time, container hasn't moved an inch. They are super nice when you place an order though, but that's where their service ends. Starting a legal action against this company. Will keep you posted.

Horrible, but first, the drivers were awesome, both in Fl. and Tn. The PODS system is the worst, my container was left 2 hrs from start location for 3 weeks, charged an extra month due to their fault...

I am beyond frustrated with my PODS experience. In addition to the fact that it is virtually impossible to have contact with an actual agent (though plenty seem to be available when booking), every single aspect of this experience has been terrible. I received an email at 6:18 pm informing me that my service window to pick up my POD is tomorrow between 7:30 and 10:30 am. I had already called in earlier today to request a later service window before I was assigned this one. The agent with whom I (miraculously) spoke sent an email on my behalf requesting a later time. My reasons for requesting a later time are below:

I moved from Washington State to Florida November 2022. They charge us storage when we had finished our move they also charged my ATM card without my authorization for over $700.00. I tried to get this all taken care of and they could never give me someone that could give me and answer but they did call me and ask for more money. I looked at their billing and my bank account then the dates of the PODS from start to delivery and I showed after paying me back my $740.55 they owed me $813.68 for services charged for that I never used due to transportation and PODS scheduling Errors. Don't ever use this company. They will make a young poor couple even poorer. They will try to hide in loophole and time to fight them in court to get your money back.

We contracted PODS to move to AZ from OR. We scheduled the initial delivery and pickup from our old home and delivery to our new home at the same time within the required timeframe. The day before delivery we get an email stating our delivery was delayed by two weeks, this is while we're driving to our new home. The POD was delivered to the local AZ facility the day after it was supposed to be delivered, after calling multiple times per day with 2.5 hour wait times to speak with someone they moved the delivery date to one week late, even though the POD was at their facility and a delivery truck came to our address, empty, to pickup the previous owner's POD a week late. The local AZ facility refused to move up the pod for delivery even though the driver was returning the residence again later that day, again, empty.

Very disappointed in the way they handled Storage.., The delivery person called and said he would be here, he dropped off my Pod, and went into his truck.. I tried to open the gate. It was jammed.. The driver was just down the street... I immediately called the driver to come back to help and look at the gate.. And he did not pick up the phone.. I kept redialing and redialing, he never picked up.. I had to call the 800 number and was on hold for 40 mins.. By the time I got someone on the phone to call the storage place...the Storage Place was closed and no one was available to help me..

Extremely Disappointed and Misled by PODS' Incompetence and Broken Promises. I am writing this review with utmost frustration and disappointment regarding my recent experience with PODS. I had high hopes for a smooth and stress-free move, but instead, I was subjected to a series of miscommunications, broken promises, and financial losses. It is disheartening to see a company that claims to provide a comprehensive moving experience fail so miserably in delivering on its commitments. From the very beginning, PODS promised to team up with me and personalize the moving process based on my specific needs. They boasted about their dedicated crew that goes above and beyond to ensure customer satisfaction. However, my experience with them was nothing short of a nightmare.

When PODS picked up their containers they damaged my carport, failed to report it, then denied responsibility. My driveway is quite large, with parking for six cars. The damage is quite high up on the carport, in a place only PODS loading vehicle would reach. In my experience this is not a reputable firm.

I am making a long distance move. I ordered 1 16' POD and 3 Relocubes from UPACK. I sold my house and moved out. UPACK delivered as promised and smoothly picked up the items as in the contract. My realtor is now being contacted continuously by the homebuyer who is LIVID because the 16' POD is still in the front yard. It was scheduled to be picked up Friday ~ it is now Monday.

Updated on 7/5/2023: I submitted a review to Consumer Affairs on June 12, 2023 about erroneous charges on my credit card by PODS. I received an email from Social Media indicating that I would be contacted by a PODS representative. I spoke to someone in the Accounts Receivable department who said there was no money owed to me. I asked to speak to someone else about the charges on my credit card and was put through to an Associate Senior Customer Resolution person who said she was not the correct person to speak to. She put me on hold for the Accounts Receivable Department and my call was dropped.

The extended wait times on hold and poor communication.. resulting in charges to the wrong account/person with additional charges etc… It’s been a MESS!! My mother's pod is set to be delivered on June 15th in Illinois and as positive as I’m trying to be I am majorly concerned about things not going smooth especially after reading all of these horrible reviews. Yikes!! This company needs to get it together! I will be back to update how things went!!

Do not, do not and I mean do not make a reservation with this company and give them your credit card information!!!! I ordered a POD to be delivered on July 1, 2023 while they delivered on the POD on June 1, 2023 they Did not contact me to confirm the delivery date just pulled up on June 1 and dropped the POD off and charged my credit card. I did dispute the transaction with POD, they denied my dispute and told me that it was my fault. Today is June 6, 2023 and the POD are is still out in the parking lot blocking my neighbors' parking spaces. I will never do business with this company again.

We reserve delivery of the container 3 weeks prior to our need. Not only the delivery never happened, no one had a decency to call back and try to help. Very unpredictable, unprofessional company. They make their own schedule and don't care how they affect customers' needs. Our delivery was cancelled 30 min before, even so we were promised that they will be coming for sure. I will NEVER recommend this company to anyone. Absolutely nothing but but HORROR!!!!

Container was in storage in the PODS warehouse. Containers rental date was on the 7th of the month. Container was requested to be picked up before the rental date on the 30th of the previous month. PODS said they could not pickup till the 11th which was after the rental date because of their Holiday hours. PODS charged me another months rent since it was after the rental date even though the pickup was because of PODS Scheduling. I would be cautious of PODS Billing and Scheduling practices and policies.

We rented 2 PODS back in 2021. We went to the facility several times and confirmed not just our belongings but the whole pod was molded. There were claims created several times, we took pictures and videos, and emailed them to claims adjuster Alex ** back in March of 2022. I’ve called every month afterwards and no response. The claim was submitted to an insurance agency and that information came from customer service. I’ve since been transferred to a third party claim adjuster who have no record of my claim. We needed items for my wife who gave birth in July of 2022. We’ve since replaced and had to go without. Please do the right thing and help us resolve this!

We contested a $350 charge because PODS left their pod out for longer than needed. They froze my pods account and sent the $350 to a collection agency, so I had no choice but to pay the $350. It has taken several phone calls, lasting up to 1 hour each, to remove the freeze so they can tell the collections agency the account is already paid. It should have never been sent to collections in the first place!!! The total charge was $5,000+ (for a cross country move) and they sent it to collections over $350. NOT TRUSTWORTHY.

We had a horrendous time with this company with our move last June. Most of that is resolved (took many months), so I am not going to go into that. When we had so many things go wrong in using this company, my husband finally got a hold of a corporate individual, who promptly promised us $450.00 dollars for all the trouble we went through. I have the individual’s name and claim number. Another employee verified that the claim was still pending (mind you, it has been a year) and several times, I was told that someone would call back with the status of the claim. I have never received a call back. This is unacceptable. This company promises you the moon, but in my case, never delivered.

We booked PODs for a move from Missouri to Alberta. Initially, we charged the wrong amount and called PODS, and this was rectified. Next, we received a call from PODS to inform us that the driver was on their way to pick up the POD from our original location. However, the date needed to be corrected (they mistakingly wrote the wrong pickup date), and we had to rectify this on the phone. However, PODS apologized and finalized the correct pick-up date (which was already finalized and paid for months before).

I received a quote from PODS. I booked the POD for 1 month as I was doing renovation work in home. POD never moved from driveway. When reviewing charges I find I was over charged from quote by $16 for pick-up and over charged $16 for delivery. After calling support, I was told quote base on zip code not address. My zip code is only 2-3 miles in any direction from my address. How in the heck can the justify changing the quote and overcharging my card without letting me know!

I’ve had nothing but problems, delays, and frustration. I was offered a significant discount due to all the poor communication and missteps. I called to have the POD delivered to my new place and of course the amount stated when I called to arrange the delivery was not the discounted amount. I’ve emailed the supervisor 3 times this week that quoted the discount and can’t get a response. Why is it so difficult for this company to do what is right and fair by honoring their agreements and following through?!?

I clicked on 1 star only because I have to. Everything was great until it was time to have my household goods redelivered to me. Be prepared for hidden fees. I am paying about $650 more for redelivery than I thought. Their customer service will not work with me.

This company is a completely scam so be warned and don’t trust them with your stuff! They quadrupled the cost of the quote mid move (without anything changing on my end), they delayed our delivery of our unit by one week forcing us to get a hotel, and they refuse to let you talk to any supervisors, instead they force you to put in an “incident report” that conveniently never gets reviewed.

I have been trying to get my Mother in law's stuff from Iowa to her new apartment in California. This has been THE MOST FRUSTRATING COMPANY I HAVE EVER DEALT WITH. I have made so many calls, gave them document on document. Sent them 4 Gypsy Moth certs with every address they asked for. Got hung up on twice. I can go on and on. again, THERE ARE OTHER SERVICES OUT THERE. THIS ONE IS VERY BAD AND DEFINITELY SHOULD NOT BE IN BUSINESS. I also think you are calling an outsourced call center as well which I would not care if they actually knew what they were doing.

PODs are great when you have a flexible schedule. But be careful of surprise bills. They are not clear with the costs and do not let you know that additional bills are coming. They charge you for the drop off and then the pickup at your old address. Then you are charged for the pickup at your new address. I had my items stored for 3 weeks ($465.00 for two PODs) and then paid to have them delivered to my new house, and then paid to have them picked up again. It would have cost less to have a moving company come, load the truck, and store the items, and then deliver. If you are storing and have more than one POD, you should look elsewhere. By the way, I said the same thing on my POD review on Facebook and they deleted it.

DO NOT USE PODS. THIS COMPANY IS A FRAUD/SCAM. I signed a contract with PODS, paying far above the competitor's price because I thought this was a reputable company. Little did I know, everything would go wrong and they would lie, steal, and breach the contract we signed together. On top of this, their customer service is rude- even after admitting they made a mistake.

I filled out the form for a price quote online, only to find you have to still call to talk to an agent for a quote, which they still only email to you. What is the point of filling out the info online, only to be forced to call to provide that info again, for it to be emailed to you to the address on file? From there, the prices were outrageous (we received easy quotes from several other companies). It got worse when I questioned the 11 itemized charges for one pod move (none of which were even fuel related).

Ok I have used PODS on a few moves and no problem at all. So why do I give it a 2 rating? They have VERY limited service zip codes, some states not at all. Why be a mover when you shortchange folks as to where they can move using you? Isn't the point of a mover to move someone wherever they need to go? Not with a container mover like PODS! Strictly limited to pretty much close to an interstate. They need to up their ante totally. Either just be a storage facility or a real moving company.

As you can see from the rating and reviews, PODS is a TERRIBLE way to go! I am in the middle of a massive relocation right now. 4 Bedroom, 2 Bathroom house in Dallas, moving to Alabama, about 650 miles. I wound up packing 5 Pods. The first two units they delivered to my house did not have a cage like container inside the enclosed Pod, but the last three did. I thought they made a mistake sending these cages to me, but they said that when you are doing a long distance move to an area they do not serve directly, they use another company to complete the move, so the cages have to be transferred to a different container. OK, so I packed the first two thinking that I was packing a unit I had full and complete usage of.

I was very optimistic about using PODS for my upcoming long distance move. However about month prior to arrival, I called to downgrade my container from a 16 ft to an 8ft. Tell me why my 16ft container was going to cost me $2100.00 and the 8ft was going to be $2300.00. That's absurd. So I tried to price dispute and they acted like this was normal. I got them to lower the cost of the 8ft to $2000 which I settled on EVEN THOUGH I was originally quoted for $1692.00. This ordeal took almost 2 hours on the phone to fix speaking to someone in India.

The company resolved this issue by refunding a majority of the extra they charged above quote. 3 star because it took over a month and should never have happened but their customer support was good once they got involved.

The POD has been sitting since the first hurricane last summer, and the contents were completely ruined by a flood. None of it was covered by FEMA. Then we were hit by another hurricane and again no response from PODs. They refused to come removing even though I was forced to move out of my rental and now the landlord is threatening to charge me for removal of the POD. PODs customer service is terrible, hold times insane and I was told FEMA needed to remove it. Worse they charged me monthly for it being flooded after natural disaster in which I lost the contents of my life.