PODS Reviews

Dennis 6/27/2023 NO HELP. Lindsey 6/27/2023 NO HELP, NEVER called me as requested only emails which were copy/pastes of her previous emails. I decided to forward her ALL 34 email PODS randomly sent even in the middle of the night regarding invoice, balances and declined card notifications because I blocked them from attempting anymore charges after the 6 incorrect attempts. Over the next 2 days 13 more emails (forwarded those to her as well) 47 emails in 4 days!!

Rick 6/29/20/23, at first seemed a bit annoyed that I was calling, shared quite a bit of insight with the process by explaining the location of our PODS was in the Austin region and had to be transferred to San Antonio region and this meant new charges and pro-rated rental fees for new location even though the PODS would not be there more than 2 days!! So, we paid $477.93 on the phone with him, for PODS 42 miles to the next city, this did not include the $341 fuel and transportation cost or the $298 final delivery fee to our home!!

Jasmine 7/5/2023 in billing informed me that our container delivery had been cancelled due to $344.41 payment not being made because I requested a correct invoice and after the 6 times of being billed and attempted to be charged incorrectly PODS finally decided once the invoice was correct to not auto take the payment and instead cancelled our 7/10 delivery!! Ness 7/5/2023 paid $341 and given a NEW delivery date of 7/12/2023

Delivery Day 7/12/2023, We had 2 PODS (16ft & 8ft) first driver came with 8ft we have a 2-car garage and driveway but property is on a corner lot with a stop sign. Driver wanted to block the street or ruin the lawn, absolutely not! Plus, not compliant with HOA, asked when would the 16ft be delivered that way we could hurry and empty the first POD and they could pick it up since it would empty. Driver was not confident it would be removed. HE was the same driver and he did pick up the empty when delivering the full! OVERALL, a NIGHTMARE!! Take notes, be specific with quotes, billing and payment expectations because we received inconsistent and inaccurate information throughout the process. The funny part is, PODS had the nerve to ask for a survey and review!! REALLY?? Ha-Ha-Ha LOL

After stating that we could lose our new house because we wouldn’t be able to keep to our contracted timeline because we can’t have photos and open houses with boxes pulled into two rooms they still made no effort to try to fix the situation or offer any compensation. We have now lost that house, Monday after not being able to go live with our homes listing, and have to decide if our house should stay on the market while we try to, and hope to, find another house suitable quickly or take it off and cancel the pod to be delivered on Tuesday. We are not at all happy in the lack of consideration for a service that was promised and that this lack has also forfeited us a house that has been hard to find in the current market. I DO NOT RECOMMEND.

Secondly, I was trying to reach someone, via messages, online chats and phone calls with no avail, since 6/26, to request same-day pick up, but NO ONE EVER answers or relies! They LIED and said that my request for same-day pick up was “denied” - yet NO ONE has submitted proof that someone spoke to me or even replied to my countless emails. Thirdly, the driver did NOT show up within the time given to me (10:45-1:55) and my laborers waited there for over an hour, which I paid $150 for them for that hour!

To top it off, the driver did NOT call me to let me know he would be late - after 2 pm, (I have the call date and time stamped in my phone record) so there was no time to let the laborers know not to come! I requested for them to Please re-do a more thoughtful Investigation before they shut down a paying customer. I have asked them to be fair about the above valid complaints and give me back what is legally owed to me! (Thousands of dollars given to PODS for such services, since March 2023) and customer service treated me like crap - 'til this day- I have had no response from a supervisor- customer service simply closed the case and is keeping my money illegally!

Though my POD was delivered yesterday morning, I was not able to begin loading my it until today because the door would not open. I had to get my movers to help me jimmy it to open today. Further, when the POD was dropped off, no lock was provided, though it was part of my order. The driver simply told me that he did not have any, so I had to go buy my own. When I FINALLY entered the pod, it was filthy, so I had to have it cleaned. Through all of this nonsense, I have spent an absurd amount of time on hold trying to speak to someone. When I finally got through to an agent via chat this evening, I was disconnected. I am so disappointed with every aspect of this this experience. My POD cannot be picked up between 7:30 and 10:30 am tomorrow as my movers have to return to finish loading at noon. Because of the issues with the POD, they got started late and had to leave to go to their next job.

It is quite frankly appalling that I am paying $4300 for such service. Plenty of agents available on the phone to book then literally hour-long waits for customer service once a reservation is made. Again, for $4300, my POD should have opened easily and been clean. Further, the lock that was a part of my order should have been provided. I am now apprehensive that the rest of my experience will be a nightmare. Providing functional, clean PODS and having customer service agents available is literally the BARE MINIMUM one should expect from this business.

3. Can't get ahold of anyone-on hold sev. hrs or no answer.

I had to go and stay at a friend's house.. Cause I had nothing.. It was all in the pod. I don't understand why a storage place that works for a cross-country moving company would close at 5pm and NO ONE is available to help you. No one... Not even the Customer service person... And with all that they refuse to credit me the extra month storage for my inconvenience. I was only 1 day passed the grace period. I will never use them again..

First and foremost, the cancellation of the delivery of my belongings was a significant blow. Not only did this delay my plans, but it also caused me substantial financial losses. I had to rearrange my schedule, pay additional fees for essential life needs, and suffer the inconvenience of being without my belongings for an extended period. PODS' failure to honor their commitment has left me feeling misled and deceived.

Furthermore, despite numerous attempts to resolve the issue directly with the company, I have been met with a complete lack of satisfactory resolution. Their customer service representatives were unhelpful and seemed indifferent to my concerns. They quickly passed the blame onto external factors, making it clear that they did not intend to take responsibility for their mistakes. This lack of accountability only added insult to injury.

The frustration I experienced throughout this ordeal cannot be overstated. Moving is already stressful and overwhelming, and PODS only amplified my difficulties. Their false claims and empty promises have shattered my trust in their services, and I strongly caution anyone considering using PODS to think twice before entrusting them with their belongings.

In conclusion, my experience with PODS was an utter disaster. They failed to deliver on their promises, causing me financial losses, inconveniences, and immense frustration. Their lack of accountability and disregard for customer satisfaction is deeply disappointing. I would NOT recommend PODS to anyone seeking a reliable and trustworthy moving service. Save yourself the trouble and seek out a more reputable and competent company.

Upon reviewing my banking, it certainly was quickly billed to my account for almost $3000 which was due upon pickup. I called, was put on hold for over an hour ~ I chose the "call me back" option twice. Both times I was told to hold on while they check on things, only to be hung up on. I wonder how long it will remain in the yard and continue to upset the homebuyer? I called the bank to dispute the charge. It may be my only recourse to try and light a fire under them to pick up the POD. Not even sure how the rest of the transaction will go. I can tell you, though, I definitely DO NOT recommend them and would NEVER use this poor excuse for a moving company again. BEWARE

I started the arduous process of getting through to a live PODS staff person and was again told I was not over charged. I again asked to speak to someone willing to go through my PODS statements and explain the errors I found. I spoke to someone who again said there were not in a position to help, but were willing to listen to my dispute and located someone that I could speak.

On June 13, 2024 a person from Accounts Receivable left a message on my old phone number which I did not receive informing me that I received two credit on my credit card, one in the amount of $211.88 (overcharge on April 27, 2023) and in the amount of $24.67, AFTER BEING TOLD REPEATEDLY ON JUNE 12, 2023 THAT NOTHING WAS OWED TO ME. I learned of this when again calling PODS seeking information and being told that someone left a message for me. I repeated that I received no message and when they checked they learned that the message was not left on my new phone number. I reiterated that the credited amounts did not equal the amounts I was overcharged and spoke with a different accounts receivable person on June 14, 2023 who agreed to submit a dispute on my behalf.

On June 26, 2023 twelve days had passed since her promise and I had not received any information. She informed me per the email below that nothing had been done. If I had not brought this to her attention she would not have resubmitted my dispute to another team. It is July 5, 2023 and I am still awaiting a response from PODS. As an aside I requested that my credit card file a dispute, which they did but only for the last 120 days. They determined that I have been overcharged by PODS in the amount of $466,70 for the months of February and March 2023. I do not recommend using PODS unless you want to spend your time chasing after them to get back money they erroneously charged your credit card.

On Mon, Jun 26, 2023 at 1:18PM wrote:

Thank you!

Original review: I had an excellent experience moving from the USA to Canada with PODS in 2006. I used them in 2022-2023 to move from the USA to Canada and it has been a nightmare. Every Invoices are full of errors. It is impossible to get through to them on the phone. When I am successful the rep says yes she sees the errors but I have to speak to someone in Accounting and she will send them a message to call me. They have never called me.

I asked for the contact information of the CEO of the company to send my complaint in writing. They refused to provide it, indicating I have to deal with Customer Service who have never contacted me as promised. They finally sent an email asking for my PIN. I sent a detailed email that took days to prepare identifying every error and received no response. I tried sending another email and the message was that it did not transmit because they get too many emails. I am owed a significant amount of money and do not know how to get them to talk to me. I do not recommend using PODS based on my experience. My POD was delivered on November 26, 2022 and redelivered on April 28, 2023. I have spent months attempting to communicate with PODS.

Weeks later, we continue to wait on a phone call or any form of communication from PODS that our items are ready. We have been living without clothes, furniture, and basic necessities this entire time. Our last interaction with customer service (4/19) took 80 minutes, only to be informed that a supervisor would call us back in 3-5 days.

We have multiple Apple Air Tags in our POD and have tracked the move. At one point, our POD stayed in the exact location (Spokane, WA) for eight days. When we called PODS, we were informed that the POD was at the border waiting. Last time I checked, Spokane was not a border city for Canada. This level of deceit further contributes to our continued issue that we still do not have possession of any of our items, and we are awaiting a supervisor to call us.

If you ask for a supervisor, they send you to a voicemail. Mr James R. M. on the customer advocacy team hasn’t responded to an email to me in over 2 weeks since trying to dispute these issues. If they can leave you on hold and refuse to let you talk to management for that long it’s a huge red flag. Stay away from this company. They will literally hold your stuff for ransom.

The best advise I can give to you that is reading this review, DON'T EVEN CONSIDER THIS COMPANY!!!! And yes, I am a legit person. Customer ID ** Order #**. There is literally no excuse to cause an 80 year old woman to have to stress over getting her stuff that she was overcharged on and did I mention, they charged our credit card twice and tried to cover it up. We had to find the error on our statement which tells you how long we have been dealing with these con people!

First and foremost, after paying $5k to book my POD I got an email AFTER THE POD WAS ALREADY IN TRANSIT ACROSS THE COUNTRY saying they will not be able to deliver my POD outside of my apartment due to "safety reasons" - even though all measurements/requirements were met AND I received a right of way permit from the city of Columbus (explicitly saying they could place a POD in said space). The email I received from PODS Columbus was simply rude and cited no actual "safety reasons" at all. The General Manager made an arbitrary call with no actual evidence, going against what POD lists as requirements on their website and city permits/law. Lie #1 from PODS.

After this initial issue, I filed an incident report with PODS corporate which took about 5 hours, talking to 10 different people. I was told they would reach back out to me in 24-72 hours, which you guessed it, NEVER Happened. Lie #2 from PODS. I tried to follow up with them every day but no one could give me an answer or even treat me with respect.

The cherry on top was, a few days later I received another call saying my POD was going to be delayed 4 days due to weather conditions in Geary, Oklahoma. I looked up the weather in Geary, Oklahoma from the past few days and current... there have been no weather issues AT ALL. Lie #3 from PODS. In the midst of all of this, I am paying for an apartment - which I can't move into because I don't have my things. I paid for a U-haul and movers after learning that they could not deliver my POD to my unit after confirming MULTIPLE TIMES that my container would be there BEFORE the day I was scheduled to self unload. PODS stole $5k from me (plus all additional expenses such as uhaul, movers, rent, etc). And they will probably do the same to you. STAY AWAY FROM PODS.

The agent was incredibly rude, condescending, and got angry at me when I mentioned that the prices I received elsewhere were much lower. She basically screamed at me that I didn’t understand the moving business, and that their transparency made them the best in the business. Transparency in their numerous itemized charges for one move? Yes. Decent customer service? Absolutely not. I would never trust them with my belongings, and this representative’s lack of respect and courtesy in a simple customer request alone was enough for me to never look at or recommend PODS again.

I also complained that the cages inside the Pods in my final three units were smaller then, since they fit inside a Pod container - and I was told, "No, the cage is the same size as the first two Pods which were delivered to you." But when the Pods I packed arrived at their facility, they claimed they had to use two additional Pods to hold all my stuff, and they are charging ME for THEIR error!!! So now I have to pay multiple thousands of dollars more for a mistake I had nothing to do with. Now mind you, IF the two Pods initially delivered could hold the same volume of merchandise as the cages could, as I was told, why then would it take two additional Pods to pack up the stuff from my first two Pods into new wire cage units?

Lie 1. - Same size as original Pods. Lie 2 - You lock the Pod and you alone have a key, so no one else can access your Pod until it is delivered at your location. WRONG! My first two Pods were indeed broken into so they could transfer my property!!! How will I even know if anything was not stolen while they transferred goods? They were not supposed to access my units at all, according to them. But because they failed to send me the first two units with cages inside, they have added TWO UNITS to my total, which they are now charging me for! Not only to store, but to move. So now the cost of this move has gone up 40% through no fault of my own and they are holding my stuff hostage saying that if I won't pay for the extra two units, then I will have to go to their facility and pick up my stuff! Can you imagine???

ALSO - one of the wire cage units they brought me could not even be locked as the little tiny hole you would put a lock through could only accommodate a LUGGAE LOCK, which is a joke! I had to rig up something with three different padlocks just to try and secure that one unit!!! (See pics) I was supposed to be paying about $13,000 for five Pods to be picked up, moved, and delivered in AL. Now I am looking at closer to $20,000!!! DO NOT TRUST THESE PEOPLE, FOLKS!!! You will regret it! Half the stuff they tell you is bologna.

You will NOT be the only person to have access to your Pod. They will break in if they desire to do so and tamper with your stuff and then charge you tons more for units you did not initially agree to. It was THEIR MISTAKE, but they are forcing me to pay for their mistake!!! I am sharing this on every Pod profile I can find as I am not sure which exact office I dealt with and this is a general issue related to the manner with which Pods conducts its business, and not just an issue with one local office or location.

Then I find out after they email me the confirmation, that they placed the order for my original container AND ORDERED A SECOND ONE TO BE DELIVERED 3 DAYS FROM NOW. Horrible. Absolutely horrible. I wasted so much of my time trying to fix this in hopes PODS would own up to the mistake and honor the original quote. Their "compensation" was to include an additional 5% off the 10% they gave me just for placing an order. Unacceptable and I do not advise anyone use PODS. I have cancelled my order and am using U-Haul to move which is significantly cheaper. Thanks for reading.

Original Review: Feb. 12, 2023

I received a verbal quote and accepted that while authorizing the container to be dropped off in two days. Once the container was dropped off, I was charged twice what I'd been quoted and began an Escalation with PODS' Dispute Team. I was never contacted by the person responsible for the dispute, ** - Instead they continued to charge me at a rate I had not accepted or confirmed. The continued charges forced me to use their services and it has now been one month since I began the dispute, with absolutely no contact from the dispute representative or refund of my money.

Further, I was NEVER notified the delivery was cancelled. Had I not placed the call 01/27/23 requesting the change to delivery placement I never would have known the order was cancelled. On that call, 01/27/23, I requested escalation to a manager, only to be told no one was available, so was offered an incident # and promised a call back within 24-48 hours which did not occur. I requested to be refunded for the delivery given failure to deliver/notify me (or reschedule) and was denied.

Following this incident I was assigned a "Customer Advocates Specialist" 01/31/23 via email. This Advocate asked me to document the situation, which I did same day. As of 02/11/23 I have yet to receive a response/update on the situation. I've now been billed for 33 months of storage, $2,335.12 for a delivery that did not occur, no response to the situation nor even confirmation if my Pod is lost or damaged (this is what I'm starting to suspect after reading other reviews). This is nothing less than complete failure to deliver contracted services, possible fraud and the worst customer service experience ever. As a result of lack of response, I've resorted to a BBB Complaint and will report to local authorities next. Don't ever use Pods.

We get to California and I order the 16 foot pod. The guy tells me it will 2 weeks for my pod to be delivered. It does not take 2 weeks to get from Alabama to California. Anyway, they called the other day and was like my account was past due. I asked for what? They say they are trying to charge me the storage fee on the 16 foot pod that is on its way over her.

Mind you they want me to pay for a whole 30 days of storage for something that will only be in the POD for 5 days. I told him that I ordered this POD 2 weeks ago. You guys are the reason why it is still in storage. I said he would escalate my claim and someone would call me back. Guess what no one has called me back. And they still haven't scheduled my delivery either. I will never use this company again. To me I feel like the whole thing is a scam. They 2 weeks to deliver it so they can charge another months of rent. Cause it only took me 3 days to drive over here I know it doesn't take them 2 weeks.

I have used them 3 other times and was planning to use them when I moved to Fla. Where is the courtesy and doing what's right anymore? The POD was never used. But if I went over a few days into the second month, they would waive that monthly charge!? Just another place that doesn't care about their customers. It's all about the old mighty dollar! I will never use them again, Their loss is the competitor's win! $439.61 for 5 days if you counted today the day I call for the pick up. All I got was a "computer response being read". No real customer service. Go elsewhere.

I asked for a refund and they said the customer service team would reach back out in 7-10 business days (after we would have to be out money for a hotel for the delayed pod arrival). They also said they would upload documentation of the conversation on my online account which they never did. This company is super shady and still comparably priced with other movers. If you can go with another company, I highly recommend it. It will save you many, many headaches and thousands of dollars.

Original Review: Jan. 18, 2023

I had 3 pods delivered for a move. After loading them they were stored at a facility and I called pods multiple times to confirm all the proper steps to getting them picked up as to only be charged for 1 month of storage. After $1500 of spend I was very irritated to find that I was charged another $560 for an entire second month of storage. I followed all their steps. They provided me with an incident and I was told over an entire month and multiple calls that they were going to resolve.

I had a case manager and everything and he stopped responding. Each time I called the service number they said they would leave him a message. I would still not get a response and then if I pushed for a manager they would always tell me (3 times) that he would get back within 24 hours and that was the best they could do. He finally returned my email and said he needed 3-5 business days for a resolution. We are on day 8 and still nothing. I called and am right back at the beginning. This is an erroneous charge and is now over 45 days past due for resolution. I am extremely dissatisfied with their service, their hard to navigate departments and their ability to resolve problems within. I would have been better off renting a Uhaul and keeping the truck for 30 days. This supposed low cost solution is a nightmare and I would recommend everyone stay away!

We called, again and were told they could not "find our street." There was no phone call from the driver. We were then asked by PODS customer service to send us a "Pin Drop" in an email to them. A simple Google search of our address would have given both their driver and customer service the exact location. We then sent the email, called PODS Customer Service and told "it takes about an hour for emails to come through" so they STILL could not confirm if there would be a delivery. We were also told we would get a credit, but that has also been MIA... Maybe it's with our POD.

Don't even bother trying to file a complaint or claim, they make you jump through hoops to file the report and then auto-respond with a generic script via email that doesn't address any of your unique complaints and states they're not responsible. Harry ** is particularly terrible, he completely ignored my concerns and would not address the use of their team's offensive language (even after sharing that my brother has down syndrome). RUN! DO NOT USE PODS!

The original delivery date I got was Oct 11th, the day before I received a call saying my pod was still sitting in California, due to a technical error, it never left California. So it would be another 2 weeks before it got to my new home. I was 7.5 months pregnant at the time. They told me to keep my receipts, due to all the costs incurred by their errors, and I would hear from someone. I told them I couldn’t sleep on the floor at almost 8 months pregnant, and I needed to prepare the baby’s room, and I’m a single mom, so was doing all of this alone. They created another file. I got an initial email from a James **, I have emailed and called him countless times with no response. Then they had the audacity of charging me a $169 rescheduled delivery fee for the delivery that THEY rescheduled due to their “technical error”.

I called and spoke to a representative. They promised that that would be refunded due to it being their system that caused the reschedule, it was not requested from my end. Again, that never happened. I received another invoice from one of their representatives saying I should have been refunded $359, she had it recorded on her end, my credit card company never received it. Honestly they are shady crooks that have open access to your credit cards and will just keep charging you. Please stay away. It caused me so much stress, that I so so regret ever using them. I wish I just hired a truck and some movers. Never again, and this is a fair warning to whoever reads this.

$1,079 total

$230 drop-off charge

$696 move charge

$153 pick-up charge (includes the additional lock purchase)

The representative said I would receive a follow-up email about pricing, confirmation, and our agreement. I trusted her; she is the PODS representative, after all. I thought I had a successful call, but from what I know now, it was not. When the drop-off (container) date was approaching, I noticed that I had not received anything from PODS, so I called to confirm the information. They confirmed. Following my first follow-up, I called several times to inquire about the agreement because I had not received anything from PODS. I began to worry as anyone would. Then after the four representatives and the fourth time confirming the information, she asked me to verify my email address, which turned out to be incorrect. I provided her with the correct spelling of it. However, this was AFTER the container was picked up.

So, at this point, I still needed to sign a written agreement and receive a confirmation on pricing. I saw a charge on my debit card on November 24, 2022, for $514.84. Following that charge, I received an email from svcPowerFlowDec stating that my debit card was declined for $2595.32 on several occasions from 12/09/22 - 12/15/22. I understand that I owe $564.16, NOT $2595.32. Why is PODS trying to charge $2595.32? I'm disappointed with how everything has been going with PODS. I reached out to PODS for an easy-moving solution; instead, it has been a nightmare. I want to pay the balance due ($564.16), but I can't until my dispute is resolved.

Next day I go to look and the credit was never issued. I had to again, wait on the phone to be told we will see it on the account in 72 hours... Well why wouldn't someone tell me that in the first place? Lastly, I was told that the repair guy would have an estimated time window on the website the night before he comes. There still is not an estimated time, I just chatted AGAIN and was told between 9:45pm to 1:45pm. I had to take a half day today to stay home for the POD guy and I have yet to hear from him. Just all around frustrated, and if the move wasn't cross country I would have just told them to refund me and pick the stupid thing up.

PODS called me one day before the delivery of the container to the final destination to tell me that I was going to be delayed for a whole week this really screwed us all during thanksgiving week we had to sleep on the floor and cancel our thanksgiving plans (our family was going to fly in). They also told us that a compensation representative was going to reach out to us and nothing happened, I have been calling every 3 days and I get the same response that someone will be reaching out... Please stay away from PODS, it could really mess up your plans!

Customer service agents have no information and every time we call them we are told it will take 2 - 4 weeks. We are undergoing tremendous mental and economic hardship due to this huge delay of service and there is no light in sight on when we will get our stuff. My order# is **. I sincerely request all higher authorities in PODS to look into this matter at the earliest and pay your top attention and help me get my stuff back.

Original Review: Dec. 2, 2022

I had a very stressful experience with PODS and currently disputing the additional charges of $520. This company failed to deliver my furniture scheduled on 10/31/22. I had to wait for a month to get my furniture on 11/30/22 delivered from North Carolina to California. This messed up my plan and causes a lot of inconveniences for me. We needed the furniture to use. I also had to hire people to help me unload the furniture. If only they delivered on the schedule date, I had family members to help me with unloading the furniture for free.

They also changed the same day delivery and pick up date on 11/30/22 of the container of no charge and changed it to be overnight to 12/1/22 without my permission and charged me another storage fee of $259. They did it purposely to either charge me a storage fee of $259 for overnight or additional fee of $699 for the same day delivery and pick up.

I only received this update on 11/29/22 via email one day prior to the scheduled date. This is very upsetting and causes me tremendous stress. However, I was able to get a city permit to have it parked overnight outside on the street since it's not possible to park on the driveway overnight since I lived in an HOA community. They were well aware of my situation and I got a city permit for the container to avoid the fee of $699. However, they still charged me that fee deducting $179 for me which totals to be $520.

I had disputed this charges and emailed Ms. Felicia ** on 12/1/22 yet she never responded back to me. I also message customer support services twice to remove that fee yet they never reply back. I have a pending charge on my credit card of $520. This is unacceptable. This is an unethical business practice and someone needs to put a stop to this big corporation taking advantage of customers. I will never use PODs again and please stay away from them. Horrible experience overall. Poor customer services and very unprofessional and unreliable. If I can give them a zero review. I would.

Original Review: These are the most unethical people to work with. And good luck trying to communicate with them. They hide behind an AI system that guarantees you will get no human, only a voicemail that will never be returned or a standardized email response. Here is my story: I had called PODS May 12th, and spoke with “Samantha” to schedule the re-delivery of the POD containing all my possessions for May 31st. This was a recorded conversation. For some reason she never scheduled the re-deliver. She did however discuss with me the six days of transit time needed and that is how we chose the day after Memorial Day. I had hired Movers to assist the unloading of the POD, and I had booked non-refundable flights to and from Florida.

At the Airport Friday, May 27th, where the PODS website still shows my re-delivery for June 6th I am able to reach a Supervisor at PODS by the name of “Chris”. After explaining my dilemma, he is determined to help me. He puts me on hold, then comes back on the line to tell me he is unable to change the date of the delivery from June 6th. When I tell him I am returning to New York June 6th, he says “I listened to the recording of the conversation you had with Samantha and I cannot explain why it was never scheduled”, at that point he says, the best he can do is offer me a refund. I told him I did not want a refund, I wanted my belongings.

I am on my way to Florida with no hope of getting my POD delivered before I return to New York. After many more attempts to get the date changed, I am assigned a “Customer Resolution Specialist”, her name is Lindsey **. She is not reachable but she does send out formatted template response email. I have given her all this information and every response I get is we are going to “investigate” your claim. On June 8th I again explain to her that everything she needs for her investigation is located on the recording of the conversation with “Samantha” on May 12th and with “Chris” on May 27th. On June 21st, Lindsey informs me she has still not completed the review and investigation. On August 19th I send her an email explaining that it has been 2 months. I get an automated reply she is out of the office and she will get back to me when she returns August 22nd. She never does get back to me.

After calling PODS to follow up, the representative tells me Lindsey did not get back to me because she did not know she was supposed to. The FBI solves murders faster than Lindsey listens to two recordings. I then tell the representative that this is unacceptable and I need to speak with Lindsey’s Manager. He tells me he can send her manager an email but I cannot speak with her. That afternoon September 26th, Lindsey sends me the exact same form letter she sent me in June, asking for the same information I have already provided her. It has become obvious that PODS has no intention of doing anything to resolve this. Since I have suffered this experience I hope you do not have to.

Update: Both Pods have been gone for a month now, since the end of Sept. I was charged another rental fee for Oct so I called and complained. That was taken care of but I was then charged again for Nov. I called Pods and they corrected the charge a week later. Talk about not adhering to a contract!!! An apology would be appreciated. I am surprised they didn't charge me to correct their errors.

This is how PODS responded after multiple attempts to resolve the matter. "Thank you for your patience in this matter. In regards to providing a resolution, we will need two formal estimates. We cannot just refund a portion of the cost paid for the service to resolve this matter". I had previously responded that "We do not know who to contact to address oil stains on our driveway let alone get two estimates." I did provide estimates of what it might cost to reseal the driveway or where a service call usually starts.

Why are they leaving this in the hands of a paying customer to fix this? At this point we have lost several hours of our time after paying $2,000 to transport one container 90 miles and store it for a few weeks. PODS failed to properly maintain its equipment, has underspent on its customer service dept. and we believe we should be compensated for the damage and our time lost. Overall, we are really disappointed with the PODS experience and they need to do better on multiple fronts. It would also be nice for them to do the right thing and get back to us so we can settle the matter.

That’s not all. We unloaded all of the molded items ON TIME and they refused to come pick up the empty PODS on July 21st. After hours of calling and my “locked and error-ridden” account, I finally got through to a rep that scheduled it for an AUGUST 11th pick-up! Now PODS is constantly harassing me to pay over $1600 for the “extra time” the PODS were on my property! This is a complete nightmare. I’ve called and emailed for 4 months. It has consumed my daily schedule. I reported this to the BBB, the response from PODS is that they will look into it. I went to Twitter, again looking into it. Saw this site and thought I’d try to report it here as well. Legal advice and action seems to be my only option.

I have had two incidents opened with this company and each time they confirm that it has been opened for my full complaint, but 100 days later I find out they opened both for a small fraction of what I asked. After 100 days of "investigation and review," they have come back to me with a false narrative of what happened and are claiming I decided willingly to not have them deliver the container to my house and I wanted to go to their storage facility for pick-up. Why would I pay them $2,900+ if I wanted to move the items to my doorstep myself?! Lies! This company is full of lying and incompetence.

We were confused about that but began to say that was an issue. Hours on the phone and #1,500 later we were able to get our PODS. We continually talked to Customer Service and basically, they said that is the way it is. We don't feel we should be charged for the extra shipping because we were misled but they said we had to file a claim and they would listen to the tapes and see what I said. Will see how truthful they are. I will say their drivers, and location supervisor were all nice but they had no ability to help.

I contacted Pods on telephone 09/20/2022. The rep had poor English, seemed confused, and after changing dates tells me the price increased, as the quotes change day to day!!!! So literally they could charge any amount and had my card info, I became anxiety ridden and panicked, I asked her how long would my items be in transit. She said 8 days!!!! It takes 8 hours to get from here to Alabama, no way possible would it take 8 days, I asked her for a supervisor 10 times, 10 times she still does not get me to supervisor, I cancelled my order and had to go to bank to change my account. She refused to delete my credit card from their records!!! Do not use.

2) I woke up early to load my mattress. No one came between 7:30 and 10:30 a.m. I had to be out of the house for most of the day, but my parents were there. They texted me at around 6:30 p.m. that no one had come to pick up the pod yet. I was still out. You can imagine how upset I was that this was happening again: I was tired from not sleeping enough due to the late arrival and supposedly early pick-up, and now it was evening time, and the pod was still at the house.

3) I started calling PODS and, after speaking with a few people who were unable to resolve the issue (they said that no one was picking up the phone at the warehouse), I noticed on my Pods account that someone had changed my pick-up date to three days later without my consent. Note: Where I lived, the driveway isn't large enough for the pod, so I had to get a permit from the city for the pod to be on the street. I lived on a busy, urban street, so I wanted the pod to be on the street for as little time as possible. Further, the city does not even allow moving vehicles to be parked in a spot for more than 5 days. This was also during the weekend, meaning that there was no one I could call at City Hall to extend the permit. In addition, the new pick-up date would mean that the pod would have had to have been there for 6 days. You can see that this was a big problem.

4) I spoke with many people the evening of Day 2. One person even told me that my new pick up date was as is, and they couldn't do anything. I explained over and over that this change was made without my consent and that the pod simply could not stay that long. To add insult to injury, I noticed that someone had changed the spelling of my first name. How does this even happen when I am the one to enter my own personal information while creating the Pods account? I decided then that I no longer trusted the Pods company. I decided to take all my belongings out of the pod, put them back in my house, cancel the entire request, and request a full refund, including the permit I had to get from the city.

5) Pods customer service was about to close that night (still Day 1); I was finally told that there was nothing they could do that night or the next day, since it was going to be Sunday and the warehouse would be closed. I was angry because the pod would be outside our home without a permit, after all the calls I'd made. But there was nothing I could personally do, and I told the customer service representative that if I got a fine, Pods would have to pay for it as well.

6) I called on Monday and insisted that someone pick up the pod that day, no excuses. Finally someone did pick it up later that day. 7) I followed up on my request for a refund, and someone said they had submitted a request. But it turned out that this person didn't actually submit a formal request because I never received a claim number. When I called to follow up a few days later, the new customer service representative I spoke with submitted the request and gave me a claim number.

Someone from customer service finally wrote. A refund for the PODS payment was issued (after I followed up several days later, again). I am still waiting for the city permit refund. I've written to the customer service agent several times more, with no response. This was a negative experience. I understand that we're still in a pandemic, and that Pods is likely training a lot of new workers. At the same time, my experience was a series of mishap after mishap: the service that I needed was not being provided and I lost all trust in your company.

They had no record of the multiple conversations we did have record of. Because we recorded the calls. We also have text verification as well. They had no record of that either. After much yelling and frustration, they said they would get the unit and contact us when it is back in storage. This was a week ago and I have yet to receive an ounce of communication from this trash organization. Seriously, don't trust these idiots with your stuff. We're planning on pursuing litigation if this doesn't resolve.

Our move is unique moving from a rural property needing 3 PODS, one for the house, one for the shop and one for the barn, not your normal move. In July of 2022 we closed on a property in Southern Oklahoma 72 miles north of our old home, or 1 hour and 15 minutes north for some people. I contacted PODS requesting delivery of the POD containing our household items only. I was informed that my new zip code 74723 is in a non-delivery area for PODS. How can this be. PODS is a nationwide moving & storage company? My new home is off of HWY 70 in Southern Oklahoma. very accessible from anywhere.

Our 3 PODS are being stored at a PODS facility in McKinney, TX which is 82 miles south of our new home and off of interstate 75 a major highway in the United States. I made 2 lengthy and in-depth phone calls with PODS Customer service trying to resolve my issue. Will get into customer service later in this document. I even contacted via LinkedIn the CEO of PODS Kathryn Marinello looking for any kind of assistance, no response in over a week!!!

So for the last 6 months I’ve been paying almost $700.00 per month for storage of my belongings (3 PODS) under the guise that they would be delivered to my new home as per the PODS business model. This is not the case so this Friday August 26, 2022 I’m having the POD with my household belongings delivered back to my old home in North Texas (the new owner said that would be OK) so I can rent a U-Haul Truck $250.00+ Saturday August 27, 2022 and cross deck my belongings from the POD into a U-Haul truck and take them to my new home. I’m 66 years old and a US Navy veteran and if it weren’t for the help of good friends and family I don’t know what my wife and I would do. PODS is a lying and deceptive company with their WEB page littered with false and miss-leading statements. Here are just a few from their WEB page.

1. No Delivery Address Necessary: PODs is perfect for moves when you haven’t quite figured out where you’re going to live yet. Whether you’re starting a new job ASAP and still need time to look for a place, or your new home is being renovated before you move in, are built in storage options make it easy to store your stuff with us until you’re ready for it.

2. Uncertain or Complex Moves: Sure about your closing date but unsure about your move-in date? No need to stress you’ve got your PODS personal moving and storage team here to help with built in storage and flexible scheduling. Whether you need more time looking for a new home or are finishing up home renovations after a long distance move, we’ll deliver your essentials to a temporary apartment in your new city and store the rest at a secure storage center nearby.

3. Cross-Country and Cross Boarder Moving Made Easy: Portable containers are ideal for long distance moves or moving across the country for a job, especially if you haven’t quite figured out your final house. That’s because storage is built into every move, so you can take your time finding a new place. We can even move you to Canada we’re cross boarder experts too.

4. When to store with PODS vs. Self-Storage Units: During your move store your things when you’ve sold your house but you’re still looking for the next. Or, if you’re in college or the military and move a lot, you can keep some stuff in storage until life becomes more settled. Just load your container and we’ll drive it to one of our secure facility for a long as you like. Store in your old city, your new city, or anywhere in between.

PODS Customer Service: As stated above I had two lengthy and in-depth call with PODS customer service stating my case and was never given an explanation why they will not deliver to my new zip code 74723, 82 miles north of their storage facility in McKinney, TX. Off Interstate 75. I spoke with 2 individuals one named Chris and one named Fred. After almost an hour call with Fred I demanded to be transferred to a supervisor. I was connected to a lady in Canada which I don’t recall her name. All this person could do was apologize, it was so bad at one point in the call I asked her to quit apologizing and do something. I asked to be connected with her manager, supervisor or director and was basically told this was as far as I was getting with PODS, PERIOD!! I have a major issue and it stops with a level one supervisor, UNACCEPTABLE!! How does this happen, more deception from PODS Moving & Storage?

A friend of mine recently retired of May 2022 in California and moved to Paris, TX. Based off of my recommendation I had him contact PODS for his move from Reedley, Ca. 93654 to Paris, TX. 75462 A POD was delivered to his California home and moved to Paris, TX without issue, but if you enter the zip code 93654 starting location and deliver location 75462, 75462 is a NON-DELIVERABLE zip code within the PODS WEB site??? How can this be when my belongings are 82 miles away and they can’t delivery but they can deliver to a NON-DELIVERABLE zip code 1700 miles away?

Based off of PODS business model with the understanding that my belonging would be delivered to my new home what did I need PODS for knowing what I know now? I would have been better off renting a mini-storage unit for $200.00 per month. Over the last 6 month I’ve spent $4700.00 storing my belonging for what. I’ll spend over $600.00 renting U-Haul trucks and asking friends for help to recover my belonging (3 PODS) from a company that is full of lies and deception. Every chance I have I’ll be basting PODS on every WEB site I can find telling the same story I’ve shared today. Disgusted!!!

My experience so far: I've had a pods account for 8 or 9 months now. For the last 3 months I have received emails letting me know my payment was overdue. When I called to find out why, I was told the credit card they have on file for me had expired. Now I use this card almost every day for all my purchases, whether online or in person. I assure you this card has not expired. So for 3 months now I have spent what adds up to several hours online talking or chatting to many people, each of who assured me they would resolve the problem. For the last 3 months I have the unpleasant experience of using your phone and chat system, trying to work around the following:

- Several of your agents could barely be heard, even with the volume of my phone turned all the way up. Had to ask over and over again if they could speak up or turn up their mike volume or something. At the same time, when put on hold (over and over) the music playing in the background was painfully loud and distorted.

- Transferred to several people each time, with a very long wait at the beginning and a very long wait each time I was transferred.

- Each time I was told I was being transferred to someone who could (supposedly) help me, I was instead just routed out to a call center to start over again.

- The last "agent" could barely enter the info on my credit card. I had to repeat over and over. It was painful.

NONE of your agents was able to do anything except waste my time (this is probably about 10 on the phone and 5 on your chat line, except for the last person, who solved the problem in about 45 seconds! She said it was just a simple little problem! Why wasn't I put through to this person the first time around, 3 months ago. Why can't you give me the phone number of someone so I can call direct instead of going around and around at your call center, always starting from scratch again each time? Why couldn't anyone else fix that little problem? Why am I so angry about the way I was treated?

Why can I not recommend your company to anyone, even though the "storage" part of the process seems to work? Why am I leaving several bad reviews with different websites as well as yours? I just wanted to pay my bill! If you really want to improve your customer service, have someone call me. It's just too damn frustrating and wasteful of my time to try and call anyone at your company.

We close on our house in a couple days and may not be able to keep our commitment to be out of the house because PODS can't keep their commitment. We have zero confidence in a single customer service agent that we've spoken to. Each has told us a different story and no one has kept their word. We will never use PODS again, we will make sure everyone knows about our experience and we will be hiring an attorney to recoup damages.

PODS denied that any damage had occurred during shipping. This is the second time we have used PODS. The first time the gate was also stuck closed, we figured this was on us for not securing and placing the load correctly. This time we isolated the loads at least a foot away from the lift gates and used a system of bungies and boards to keep the load from shifting. These PODS must go through a brutal trip because items are always shifted severely on every POD we have ever loaded. We will not be using them again, just not worth it.

Obviously, since I am moving out of the house I am packing, cleaning, trying to make rounds of goodbyes as I pack my kids' life up and move them. Time slipped by and I didn’t realize that they had yet to call me and set up that delivery or even get an address from me. I called them this past Thursday, Aug 11 on my cross-country drive to find out my pod is just sitting in Des Moines, WA. No one called. Not too big of a deal but slightly disconcerting.

What was a big deal, is the fact that I was told that they do not service the area that I’m moving to. I wasn’t even told that this was a possibility. Their suggestion was for me to finish my drive cross country, unload a U-Haul trailer that I have, then somehow take my three kids that have been trapped in a car for a week, up to Des Moines, which is an hour away, one way. To unpack my stuff with my kids and load it into a trailer, and drive back. Just extending my rental with U-Haul, spending more on gas, spending more hours in a car, when the whole purpose of me using your service was that it was a door-to-door delivery and I wouldn’t have to deal with this headache after driving cross-country.

They then suggested that I submit a request to see if they would be willing to drop off in my area and said the request would take up to 72 hours to decide. I explain my situation, that my husband is active duty, that I’m moving across country by myself with three kids and don’t have the time energy or resources to make multiple trips up to Des Moines to pick up my stuff.

Less than 24 hours later I had a response back saying that they were not going to deliver my stuff and that I needed to call and set up an alternative. I was able to find a family friend who would be willing to let them drop the pod off at his property. His house is literally 12 minutes from the location I need it dropped off at. I don’t understand how they are willing to drop it off at that location, but my ZIP Code which is 12 minutes away from his house is not an option. A point that I made when filing my initial request for reconsideration. It is literally seven more minutes up the highway and then five minutes off on a country road.

So now, not only do I not get my stuff to my house, the week I’m starting my trainings for my new job and unpacking, but now I’m being charged a delivery fee, because they’re delivering it somewhere close, just not where I need it. And now I have to pay out-of-pocket to have someone load my pod up on a trailer and drive it to 12 minutes to my house so I can unload it all and then load the pod back up onto a trailer and drive it back to the property so it can be picked up in a week. And now, at this point, I’ve also gone past a month, so now I get to pay an additional month fee of storage while I figure this mess out. When it has just been sitting in Washington state.

At this point, I’ve paid over $4000 for their service and dealt with more headaches and stress than if I had just rented a large U-Haul trailer, loaded it up myself, got a flatbed for my vehicle and just drove across the country with my stuff. It would have been significantly cheaper, even if I added in the cost of flying my kids directly to Washington State. I expected better out of this company and won’t be using it again.

On Wednesday, August 3rd, I checked my PODS account to see if my account reflected the POD being in transit. My account showed: "Next transport scheduled for: Not Scheduled." I started an online customer service chat to inquire about the discrepancy. The agent reassured me that despite what shows up on the online portal, the POD was successfully scheduled for transfer on August 3rd.

As I have an AirTag in the POD, I am able to track its location, and today, August 4th, I can see that it has not moved. I called customer service again and was told that the POD has NOT been scheduled for transfer. I explained that that is not possible, given my prior conversations with customer service regarding the transfer date of August 3rd. The agent reviewed the records and then admitted that although "a form" was submitted by a customer service agent to request the transfer on August 3rd, the transfer did not occur, and that the POD remains in Michigan.

This is unacceptable for a service people rely on to relocate their livelihoods. Had I not followed up, I think it is safe to assume that the transfer of the POD would have been even further delayed. I explained to the customer service agent that I am worried that even at this point, having followed up twice, the POD may still not be successfully scheduled for transfer. Her response was that "hopefully" it will all go according to plan. Clearly, even the PODS customer service agents lack confidence in the reliability of their service.

Aside from this major issue, there have been many other hiccups that have made working with PODS a tedious and anxiety-provoking process. 1) At the end of my initial phone call to PODS to place an order, I was accidentally transferred to another department in which I spoke to another agent who determined that several aspects of the order process were not completed according to protocol. It seems the agent I placed the order with was focused on sealing the deal, rather than ensuring that the customer was well-informed.

2) When placing a call to customer service to reschedule delivery of my POD to the apartment I was moving out of in Michigan, the agent said I would receive a confirmation email and that the updated delivery date would be reflected in my account. Neither happened. I called again a few days later and spoke to a different agent who had to again process the reschedule. At that point, I finally did receive a confirmation email and my online account was updated. 3) I ordered a storage lock to be delivered with my POD. It was not delivered, and I had to call to request a refund.

We ordered the PODS with a customer service representative over the phone explaining that we did not know exactly where in the city we would be moving yet. She was understanding, and asked for an approximate zip code. Our stuff would be stored in Montgomery, AL until we were ready to have it delivered to our new home. Normally, Dothan would be out of the delivery radius, but we were assured that PODS waived that distance for military members.

When we scheduled delivery, we were sent an email a few days later saying it was denied. We called customer service to find out that the Montgomery, AL supervisor made that decision, and there was nothing they could do. Our new address is two blocks into a different zip code than the zip we originally furnished PODS (this is not a large city, and many places in the original zip code are farther from Montgomery than our new address). The Montgomery office explained to the customer service representative that the new zip code gets serviced by the Columbus, GA PODS facility.

Customer service would not transfer us to speak with the person making that decision or provide us any contact information for them; they have the information, but they aren't allowed to give it out. When we asked to speak to a supervisor, we were told, "They are just going to tell you the same thing I did." We were given the option of just picking up our stuff in Montgomery (two hour drive away). When we said that was not acceptable, they said we could pay to have it moved to Columbus, GA and request a delivery to Dothan, AL from that office. We said we did not think it fair for us to pay for the move from Montgomery to Columbus, and the service representative put in a pricing dispute in their system. We offered to pay extra for the two blocks into a different zip code, but there was nothing they could do. The decision is completely in the hands of the local center that we cannot contact to plead our case!!!

It is cost saving to the company and us to simply deliver our goods from Montgomery. They will not do it, because of an arbitrary line that we were never told about until scheduling our delivery. We were very open with PODS about our situation, and they made promises to support us specifically because we were a military family. Had I known that the rules were going to change, I would have moved the stuff into storage to Dothan. Although the solution is simple, it seems that PODS preys on the military families who use their service and hold all of their belongings as a ransom.

I called and they told me the rep lied and that was okay with the company. He had notes about our call, but he never moved the delivery date. He even noted he told me he would move it but didn't move it. He lied so I would stop holding for a manager and get off the phone. PODS basically told me that he lied, and they would file an internal complaint but that is it and I would still need to wait the additional 20 days to get my stuff. There nothing else they can do I would just have to wait until they get around to delivering my stuff. Hopefully I'll get it sometime this month. Don't use pods it cost about $1000 more in shipping cost to move to TX and they have horrible customer service. Find another company and save yourself a lot of money and stress.

A simple $11,000 move ended up costing more, frustrating me to no end, and overall giving me an extremely bad experience. Having said that, most of the people I dealt with at PODS were good (drivers and customer service reps on the phone) with a couple of notable exceptions; however, I would NEVER use them again and I would recommend that nobody ever use them.

When I scheduled my delivery date, I was told that the container would arrive in Fresno around 7/5-7/7 and that it couldn’t be delivered until 7/20, which was scheduled at that time. The agent I spoke with told me that I would be able to access the container locally in Fresno before the 20th at the storage warehouse. I arrived in Fresno on 7/9, assuming that my container would have arrived before me and that I would be able to access my belongings at the warehouse. I spoke with several agents between 7/7-7/11, and no one was willing to help me figure out where the container was. Finally, around 7/11, an agent was finally able to contact someone and updated me that my container was still in New Jersey.

From then until 7/20, I waited patiently assuming that the scheduled delivery date would be honored. I spoke with an agent on 7/18 to verify that my POD would be delivered to my home on 7/20, and scheduled for it to be picked up on 7/27. Because I had confirmed this on the 18th, I didn’t check back on the 19th, although I was concerned when I did not receive an email or phone call confirming my delivery window. I called on the morning of the 20th to confirm the delivery, and the agent informed me that the delivery was moved to the 25th without me being informed. Please note that there are never any updates on the website for me to follow. The only available information is that I last had access to the container on 6/30 (see attached photo).

The agent on 7/20 told me that my container had arrived in Fresno, and scheduled for me to have access to my container on the 21st, 22nd, and 23rd so that I could collect my belongings as soon as possible. I drove to the Fresno storage facility on 7/21 around 9:30 am, and the office was closed. I spoke with David, the manager, who told me that I was not on his schedule and that he would be back in about 1 hour. I called him back around 11 am to confirm that my container was ready for me to access my POD. He checked his system and called me back, informing me that my container has not yet arrived in Fresno, but that it should arrive in the next few days.

I tried to contact multiple agents to determine the actual location of my container and made several requests for a superior or manager to call me back, but received no assistance, no remorse, no calls back, and no information. At this point, I still have no idea where my container is. The first reasonable agent in weeks - 7/23, Jason - was at least apologetic and remorseful but has yet still not been able to locate the container. He noted that several emails had been sent on my behalf of the logistics team, but none have returned with the location of the container.

Not one person has offered compensation for the amount of time, money, and lost days without my belongings. The customer service agents are overwhelmed, rude, and honestly don’t have access to vital information that the customer requires. There is zero visibility, and no accountability, which is frustrating for a company that “prides” itself on keeping “ their things safe and secure during a time of transition” (quoted from their website). My experience with PODS has been terrible, painful, and frustrating.

Was charged the higher amount anyway, then a week later another higher amount was charged. Called to ask what was going on and found out they refused to ship 1 of my pods. They claim wrong type of pod. They then a week later (without my knowledge or notification) decided to ship the other pod. Told them no that is a mistake and they said they would take care of it. After another 2 weeks still did not see a refund on erroneous charges. Called again and found out they finished shipping the CA pod to Idaho. The 2cd Idaho pod still is not shipped. Would have to "wait" for investigation. Order was in March 2022. It is now July 2022 and I still cannot access my stuff. Pods are not where I have paid for them to be. Multiple charges on my credit card for services I did not order. Still no one will help or call back from Pods. Seems like Pods is making a felonious money grab right before going out of business.

Delivery Schedule – They had provided maximum promised date Timing of July 14 (for re-delivery at destination) when I made my booking. On July 12, I received email that says, "Make some space for your container and driver will message you for exact time schedule for re-delivery on July 14." Based on their email, I booked moving helpers that would unload the container. Now on July 13 afternoon, I get an email that my delivery date has been changed to July 19. Now when I call customer service team, they are not able to provide any surety that it will be re-delivered on July 19.

So on the very last moment they shifted my delivery date by 5 days and screwed up all my plans causing a lot of inconvenience and hardship for me and my family. Also wasted money in cancelling helping team for unload and all other plans I had scheduled. PODS is not able to keep track of delivery schedule until the last moment and make your life completely uncertain.

Cost – When I booked PODS, I was getting lots of cheaper options to move my stuff but I went with PODS with higher quote assuming they would be on time and keep my stuff safe. All that never happened and instead I have been facing extreme inconvenience now since they are not ready to deliver my container. All the extra money I put for booking PODS is wasted now. This is the MOST PATHETIC company I have ever seen.

Customer Service – ZERO customer service. You can call them, chat with them but no one will help you for anything. The complete customer service team is so insensitive since they have no answers and no resolutions for your complaints. I have been calling PODS every day since July 13 wasting at least 1 hour daily on call with them explaining everything again from ground zero and no one would help for anything. They always mention that a Specialist is assigned to your case and they will call back and no one over calls me back.

Called them on July 13, they mentioned someone would call me in 24 hours – No one called me back. Called them on July 14, now they mention someone would call me in 48 hours – No one called me back. Called them again on July 15, now they say someone would call me within 1 week. This kind of Customer Service is completely ridiculous and very frustrating.

Tracking – So when I call customer service team, they do not have any whereabouts of where my container is exactly. Every time they would simply mention that it is in transit or they would mention that it is between source and destination. This feels like going back to stone age when you are not even able to track your own containers. The most funny part is when the guy who delivered the container initially at source very confidently said that “You know you can do real time tracking of your container and just call the customer service”. Their own guys are providing false-information about tracking which do not even exists. I am afraid that they have lost my container since they have no answer where my container is located currently.

Payments – They deducted final payment from my credit card on July 14 and then I had to call and chase them to revert my final payment since they were not delivering on July 14. Overall, they keep charging your card without your consent once they have your credit card information. You have to fight back a lot for incorrect payments that they keep on putting on your credit card.

Long story short – This is the MOST PATHETIC and CORRUPT company you will ever come across. People working there are INSENSITIVE and would never help you once they have taken your money. Do not trust them for your valuables and for moving. PODS is FRAUD and is a complete nightmare!!!

Most calls are for two-plus hours, and I am told that someone will work on the "issue", or I am transferred to collections, where they also say they will work on the issue. Now, I have even been locked out of my PODS online account! The person I am currently communicating with via email, Corinne **, (she won't return my actual telephone calls) has inadvertently admitted in writing that the PODS were sent in error, but also recently said basically "too bad, the contract says that once PODS are shipped I have to pay, period".

The problem is that the company illegally added the replacement PODS to my existing order without my required online consent and confirmation. This is when I began being locked out of my online account. As of 16 July 2022, I still do not have my belongings. PODS tries to project themselves as a very friendly company for active and retired military members. However, as a Vet myself I can honestly say that my experience with PODS has been one of the worst and most dishonest I have ever encountered!

I have contacted Chat Support which could not guarantee anything & said there was nothing scheduled. Today I called the call center. They were to call Storage at Rocky Point NC (that's where they say my POD is) to see what is going on. Was disconnected once. Called back. Placed on hold again then was told that they spoke to the manager at Rocky Point NC. I asked for the manager's name, which she did not want to give so off the top of her head she called him Sam & they will see how to get me my POD & call me. No surprise to me that no one called, rescheduled or delivered my POD. I placed my trust in PODS to keep the arrangement that was made. That was my mistake. I have had nothing but additional stress & aggravation & the run around.

I read several poor reviews re: their customer service and how they don't support those they leave stranded and decided to order a new mattress as a precaution. IT IS NOW JULY 14. Not a single person from PODS has reached out to me to discuss my situation other than to reschedule my delivery. I have called every day and continue to sleep on an unprotected mattress on the floor. This service is horrific (Note - a few customer service agents were empathetic and tried to help and don't deserve this review (Jillian **, Jenny, Emily come to mind).

Some very basic costs to me as a result of the missed delivery window: - I took a day off to receive my POD on July 5. - Have had to board my dog every day given that I cannot work from home (literally nowhere to sit or work). - Purchased towels, blankets, comforters (stuff I already had), and can't cook, sit or lay down, or enjoy my new apartment. - Visitors were scheduled to arrive this week from California and had to cancel plans. - Above all this, PODS charged me an extra monthly storage fee of $450 from July 12- August 12. - The frustration from HOURS spent on the phone trying to get answers.

I don't understand how a $650+ Million revenue company can have only one dedicated Fork Lift for arguably the largest distribution center in the North East. Baffling. I will leave hope that I do get my stuff and that I will have a resolution befitting of my experience but given how poorly they have handled this situation, I am not optimistic. If you've experienced similar please feel free to reach out or like. More people need to be alerted to the possibility that they too may have a similar fate should they choose PODS.

When I tried to at least find out the day before the pick-up if I would be AM or PM the customer service person was again rude borderline unprofessional and not helpful in any way. Very condescending and when I asked to speak to a supervisor I was put on hold for over 30 minutes until I finally hung up, which I guess was the goal. They will not get any business from me ever again.

We were then told the pod could be picked up 5 days later, then in the same phone call, it was changed to 7 days later. The pick up person came on the 7th day and said he couldn't get the pod out of the driveway and it should never have been put there. I explained that I had delayed the construction crew one week and that I could no longer delay beginning the project. Pods told me that the local facility "guaranteed" pick up before 9 AM tomorrow when the crew arrives (and needs to park in the driveway and have access to the property). I just got an email that says they are arriving between 3:15 and 6:15PM.

This experience has been the worst ever. The pod has been delayed arriving across the country 3 times now. I honestly have no idea if they are ever going to get it. Of course by the time the email arrived, they are closed. Every person we have spoken to tells us something different. I would advise caution when using this company. It has been very frustrating and their mistakes are costing us time and money.

Instead of fighting with them to no avail I opted to just purchase another empty weight ticket on the back side of my move and eat another $59. I paid for it, they added it to my order, came and picked up my empty POD from my home, and now it has been over a week and PODs still WILL NOT PROVIDE me with an empty weight ticket. Call after call after call with PODs and nothing. They (PODS) acknowledge I've paid for an empty weight ticket twice now but the call operators have ZERO power to fix any issues. Every telephone call or email results in a statement "you will hear back from us within 72 hours", but no one ever calls and nothing is ever resolved.

As of now, I cannot make my military move claim because PODs WILL NOT provide me with an empty weight ticket which is the only weight ticket they should be able to easily provide me with. All they have to do is weigh a POD, put my name on the ticket and send me the weight ticket. But yet it's like I'm asking them to solve world hunger. If you're a PODs employee reading this, look it up, my customer ID number is #**. If you're military wanting to do a PPM (or DITY) move stay away, you will end up losing money you cannot get returned out of seemingly sheer incompetence.

Following that, the PODS was picked up. After it was picked up, we were, 4 days later, charged a monthly charge for it. Upon speaking with "customer service", they finally, after more HOURS agreed to refund us for the pending charge, but said they couldn't refund it immediately and it would be 7-10 days. Interesting as they had no problem processing the pending charge. Do NOT trust them with your money, NEVER use the automatic payment option, and BEWARE. This company is horrible. They stole our money. DO NOT USE.

Fast forward a few days, my pod is filled AND picked up by the company. I then get a random email saying "Thank you for contacting us about your order. As you requested, your order has been updated." I never requested a change and thought that was odd - when I log in, it says my rental agreement needs to be signed. I assume this is just a mistake in their system and they were maybe updating that it was picked up and hit a wrong button. An hour later (which I don't see until the next day), I get an email (from an outbox that you cannot reply to and there is no contact info with) saying my ORDER HAS BEEN CANCELLED, WHILE THEY HAVE MY POD AND ALL OF MY THINGS CURRENTLY IN THEIR WAREHOUSE. I scramble to get on the phone with customer service and they tell me I'm missing my rental agreement and make me RE-SIGN the documents I already submitted a week ago.

Because of this mistake on THEIR end, my pod delivery is now pushed to 6/9. Annoying, but not the end of the world. I drive down to Nashville on 6/4, expecting my things to be there 5 days later. Apparently, on my drive, I received another cryptic email with the EXACT same language that my requested change has been made. I don't see the email until I'm settled 2 days later. I log in, and what do I see? My deliver date has now moved to JUNE 21ST, 2 WEEKS AFTER IT WAS ORIGINALLY SUPPOSED TO BE DELIVERED. I received no phone call. No explanation. No NOTHING.

I, yet again, call customer service only to be told, "Sorry, nothing we can do, and we don't have any notes in your account as to why this happened." They finally submit a deliver dispute and I'm told someone will call me in 48-72 hours. Long story short, I try calling later that week and every time the timeframe for someone to get back to me extends until it's 7-10 business days. As of about a week and a half later, I still had not gotten a single person reaching out to me or trying to help.

I finally call again another few days later and was told someone has been assigned to my case and should be reaching out. I get asked to be sent to her phone, I of course get her voicemail and leave a message. Suddenly, 10 minutes later I have an email from her that they're currently looking into the case but it could take UP TO 30 OR MORE DAYS to have any kind of compensation figured out. She asks for any receipts of items I had to buy while I was missing all of my things, which I did not save (my mistake for sure) but now need to try and look up in all of my online accounts.

I finally get my pod delivered on 6/21. I didn't book the pick-up date because I was not certain they wouldn't move this date again, so once I get the delivery timeframe, I log in to book the final pick-up of my pod. The soonest availability they have is 2 weeks later... past the 1 month retainer I'm given as part of this horrendous process. I book the date but call customer service AGAIN to ensure I will NOT be charged the extra month because I would have been within the month had they not pushed my delivery 2 weeks. I'm told I will not be charged.

Well.... As of this morning, I was charged another $250 on top of the already paid $2100, and they are still not picking up my pod until 7/6. I called and left a voicemail with the woman who is supposed to be handling my account this morning and have not heard anything. I am angry and tired and frustrated, and this has been the single worst experience working with a company that I have ever had. I will never do business with them again and highly recommend you all do the same. They lie on their website with the reviews and they take advantage of people across the country. Please consider using literally any other moving company.

Overall extremely disappointed in the delay and the failure to communicate with me regarding the delivery of my POD and the fact that the shipping date was not set even though I needed the POD delivered ASAP and since I am renting the POD for over a month I would have the opportunity to schedule a redelivery date to a final address if necessary (which it ultimately wasn't). The customer resolution specialist said that this "matter is closed, effective immediately. The conclusion is non-negotiable." Overall, extremely displeased and left with a sour taste in my mouth. DO NOT RECOMMEND.

I then confirm with the agent that the destination delivery date given to me multiple times previously is still accurate. The agent tells me that all of the previous agents were ‘mistaken’ and the transit will take 11 days longer than I’d been assured of numerous times previously. I’ve already gotten permits and movers for the original dates. I tell the agent this is unacceptable and I need to speak to a manager and he hangs up on me! The last two days have been truly the worst experience I’ve had with a company. Beware, it is a complete bait and switch. They clearly overpromise and, at least in my experience so far, very much so under deliver. At this point I have no idea when I’ll see my belongings or if I’ll have the permits and movers aligned, and PODS appears that they couldn’t care less.

My main issue was with the delivery to our new house. I read on their website to call ahead 7 days in advance of delivery date which I felt was fair and actually pretty quick. I was proactive and went online and tried to schedule for around the date I needed them (7/1), the system said online was unavailable and I had to call... Ok then... So I called a couple times ahead of the 7/1 date (at this point we're around 2 weeks or so from when I needed them) but was on hold for a very long time and had other obligations so I had to end the call because I figured I was still ahead of schedule so within a day of knowing our for sure take possession date for our new house, I called and set it up for a week from then (7/1). I was told soonest they can get them here was 3-4 weeks from the date I called.

Biggest reason we need them ASAP is that my wife and I are expecting and currently staying in a very small 1-bedroom extended stay hotel in town (and not a very nice one at that due to rent expenses). We have a 5-yo to so this will be our second so imagine 3 people in a one bedroom for another 3-4 weeks... We just found out we have to essentially pay another month's worth of rent here at a crazy amount of about $2,700.00/month, plus probably extra fee for PODS storage which for (2) 16' and an 8' is not cheap. Not to mention, we are overshooting my wife's due date! Lovely. I expressed my concerns to the customer service rep and she said to call back the next day and get logistics involved to see if they can push up the date any.

I called the next day and I was able to get another good service rep. I want to say that while my overall review reflects my PODS experience as a whole, their service department was impressive and every service person I talked to gets a 5-star review in my book. They all seemed really care about our family and I genuinely felt they were trying their hardest for us given our situation only to be limited by PODS logistics/delivery teams. Anyway, on with the saga...I called the person and she got it moved up to 2 weeks for us.

Better than 3-4 weeks, absolutely. Although still not the 7-days as I figured on originally and causing logistical nightmares for us (and un-needed emotional stress for my very pregnant wife) involving timelines with our new baby, hence my 2-star review (I gave 2 as opposed to one because of the awesome customer service reps I had the pleasure of speaking with). Still more $$$ for rent at the extended stay, too. TBD on if PODS is going to charge for extra storage past 7/1.

Honestly, I think PODS has taken on too much and chosen extra profits via more customers at the sacrifice of clear communication and 5-star logistics handling. At the end of the day, I would've gone another way and absolutely paid more to get it here when I needed it. It could be COVID, they could be short-staffed due to government unemployment hand-outs like everyone else it. I get it, it's hit everyone - it's weird times right now and will be for a while I'm sure... But I can't give a 5-star review with this experience. I even offered to grease some palms with a 4-figure payment to get it here sooner but that was a no go, too.

I will be honest again, if it pushed us a week and the baby wasn't a factor in this, I would absolutely give another star but short of our date being pushed out further or losing our stuff entirely, this is basically the worst thing I can think of happening with PODS. I mean, the biggest area for them to make their brownie points is on-time drop-off and pick-up.

I went back to try to find where I read the 7-day notice statement and it looks like it was changed to an open-ended call/schedule ASAP statement which is unacceptable in my opinion. A person has enough to deal with when moving different states, ASAP does not work as there are too many dates, decisions, finances, & locations in flux already and people call PODS for easy, not for more difficult and more question marks. For example, I knew my possession date a week before we take possession, we all have to roll with the punches here. Anyway, I'll keep this review updated (if it's possible as this is my first review) as the saga continues.

Then I got a text that they were coming and they didn't show up. The chat customer service rep denied a text ever got sent even though I'm looking at it right now. I had to chat to get a pickup scheduled many days after they were supposed to show up (even though that was much later than they said they would). And all of this charging me more fees for renting the pod because we were keeping it longer than expected when they wouldn't; show up when they said they would. Using a GPS tracker in the pod didn't help because they would say it was in one city or en route but I could see that just wasn't true. Oh, and they leaked oil or hydraulic fluid all over our new house's driveway. What's less than 0/5 stars?

6/7- Went online to schedule pick up on both containers on 6/14 to be stored at local facility, redelivered on 6/17 at our new address and final pick up of both empty containers at new address for 6/20. Containers needed to be off our old property by 6/14 as we were closing on that property at 8am on 6/15. Online website allowed me to schedule one container but was giving an error when trying to schedule the other. Called customer service. They were getting the same error as well. They had to write a manual report and send it to the local facility to get it picked up. Was informed that I would see the pick up reflected online in 24 hours and was ensured it was scheduled for 6/14. 6/9- Nothing showing online for dates. Wrote a bad Yelp review. Was given a email address to email my concerns to, in which I did

6/10- Received an email back from customer satisfaction asking for acct numbers and order number in which they were provided. She replied back stating that a senior resolution team was reviewing the account and would be in touch once they familiarized themselves with the account. 6/13- Sent another email to cust sat asking about an update on when someone would be in touch about our account- no reply back.

6/14- Both containers were scheduled to be moved on 6/14 as we were closing on that property at 8am on 6/15. ETA on both containers reflected 2pm-545 pm on 6/14 for pick up. They called around 545pm and stated they were about 5 minutes out. Then called and said a second truck was 15 minutes out. First container was loaded and taken off the property. They called back and stated that the 2nd container was not going to be picked up as scheduled, but would be picked up first thing on 6/15. I called customer service the evening of 6/14, they ensured me that it would be picked up as promised first thing in the morning as the property was no longer ours after 8am.

6/15- I called customer service in the afternoon to get an ETA on the pick up of the container left at our old address and spoke with customer satisfaction. Was informed that it was not picked up and was scheduled for pick up on 6/16. This was an extremely horrible situation all around. I was yelled at by the new owners of our old address as they were unable to get their moving truck into the driveway as the container was still there blocking access to unload their belongings. He assured me he made a report and both containers would be delivered on 6/17 and final pick up of both containers on 6/20.

6/16- Receive a call from the local facility from the manager stating they are confused of what was going on with our containers. Explained to him that one container was still at our old address and the other container was being stored at his facility. That both needed to be re-delivered on 6/17 at our new address and both containers final pick up on 6/20 at our new address. He said he would have the container picked up at our old address and dropped off on 6/16, to avoid any more confusion. He assured me that everything was in order for final pick up 6/20 of both containers. That container was dropped off later that afternoon. We were charged a rush fee for them delivering the container that was not picked up on time.

The PODS truck broke down and would not go into gear in front of our house and our neighbors house. The truck was blocking driveways for several hours. I had to meet my new neighbors by being screamed at over PODS yet again. They could not get out of their driveway and had to cancel an appointment they had. 6/20- Come home from work and see one container picked up and one still in our driveway- Both not picked up as promised

6/21- The container was still there in the morning . I remembered bed I had the local managers number from the previous week, called at left him a message asking when the container would be picked up. He returned my phone call and informed me he was off 6/20 and was not aware that both containers needed to be picked up and they did not schedule the other container for final pick up. I reminded him about our conversation on 6/16 and the assurance he gave me. I then informed him that it needed to be off my driveway by the time we get home from work at 530pm, if that means paying someone overtime to remove the container. He said he can pick it up tomorrow but highly doubted it would be today as he would not be allowing overtime to do this. So, yet again PODS missed a deadline- 2 days after we were ensured that both containers would be picked up.

Since choosing PODS for our moving and storage needs, it has caused unnecessary stress in our life on top of the stress of moving homes. We have spent countless hours while at work; calling and sending unnecessary emails due to the lack of miscommunication between corporate and the local facility and not to mention the many missed deadlines. We have been more than patient waiting for someone one to contact us regarding how the issues we had over the last month with PODS will be rectified. My suggestion is to find another company to use. We do not want other consumers to face the issues we have had over the past month. As of today we still have not heard from PODS on how they will be resolving this issue.

On June 14th I received an email explaining that my POD was never picked up on June 4th but rather on June 14th. There is no explanation as to why this happened, there are no apologies, and there is no compensation. This has been the worst nightmare of my life as I arrived at my new place on the 18th with none of my furniture, cooking appliances, or even a mattress to sleep on. The new estimated arrival is June 29th; this means that I have to spend 11 days without any of my stuff because PODS confused June 4th for June 14th.

I have spent at least 4 hours on the phone with PODS representatives who have only been able to document the case, offer 100$ for compensation, and promise me that some financial representative will reach out. It has been 6 days since my case has been deemed “high priority for compensation” however I am still to receive a call from them. Bear in mind that there have been 3 instances in which I have called and still no one has reached out to me with a solution to the matter.

Let’s not add all the extra purchases I had to incur for the last few days to not live in an empty apartment plus all the meals that I have to purchase as I have no cooking appliances with me whatsoever. In summary, an investment of 5k in PODS is equal to weeks of misery, stress, lack of accountability, and incurring in purchases you were not expecting. I highly suggest to whoever is considering using them to not trust this company at all. Making mistakes of such magnitude is completely unacceptable, and worse than that is having no accountability whatsoever for the customers whose lives are on the line for such mistakes.

I filed a claim with PODS but learned they 'Never' pay claims when damage is done to contents. The people I spoke with notifying them of the issue were helpful, but the person in the department that made the determination had me take lots of photos, fill out extended forms, hours of work, then sent me a contract before my claim would be determined that said I would never talk about the determination when PODS determined my claim. Horrible experience, said I should have purchased the insurance initially, but never offered it back then. Why have me go through all that when there is no chance of getting any compensation. Just tell us, "NO!"

The first drop of containers at our CO house was seamless and all appeared to be going well. After the containers were loaded and days before our move in on 5/28, we received a call indicating that the PODs could not be dropped off and picked up on 5/28 despite what the sales rep indicated. In fact, we would need to split the PODs (1 on 5/28 and the other on 6/2) and sign up for “City Service” at significantly more cost to us. Without a choice, we scheduled the PODS for those days.

On 5/28, the delivery was significantly delayed having our movers stand around for 3 hours at $200 an hour cost to us. Supposed to arrive at 12:30 and showed up at 3:30 due to “truck issues.” I would note that the driver was very nice and apologetic. On 6/2 delivery, we were also delayed and had to hire additional help to help us unload at $200 an hour (total cost of $1,000) given that our initial movers were fully booked for that day.

We were charged for moving PODs around to accommodate the “City Service” and two additional $700 fees for what I can only assume is also part of “City Service” (something we did not request and were not told upfront that it was necessary). Requested a credit back for all charges related to “City Service” and a credit of $600 related to the idle time that our movers had to wait around due to “truck issues”--did not ask for the additional cost of movers on subsequent day. After dispute was logged, PODs completely ghosted us and we proceeded to dispute several charges with credit card company (nothing has been credited back so far). Be careful about low cost teaser.

Now we are relegated to having to rent double the size of moving truck, hire people to unload the POD back into the house while we pack up the rest of the house, and pay twice as much for labor to move the POD contents into the larger truck. Their misinformation - for which they take no responsibility - doubled the cost of our move and the amount of effort required. For a family with two children and a bed-ridden wife, this has caused a great deal of added stress - while the whole point of getting a POD was to reduce the stress of this move. I would never recommend PODS to anyone, and am considering suing the company for False or Misleading Representations under the Competition Act.

I will now have to pay to reschedule my helpers and continue sleeping on an airbed with back problems as well as not having many items that I need. I understand that they are short-handed, but I scheduled this months ago and feel that I should have priority over someone who scheduled their delivery more recently. I am going to report them to the Better Business Bureau and will definitely not be leaving a good review. When I called after the first reschedule to see if there was any way that they could get it to me sooner, the agent wasn't very polite. When they said they would check on it and call me back, they never did. I am beyond frustrated with this company. Needless to say, I will never use them again or recommend them to anyone.

Pods also charges a monthly storage fee. Even with their operational failures to fulfill the service they sold, they don't even offer to waive that fee. Summary: they charge over $3000 for a service they cannot fulfill due to overbooking beyond their capacity, charge you for the excess time they keep your belongings, and leave us paying additional $$$$ rent for an empty new apartment plus daily hotel fees while we wait for our pod redelivery.

I talked to the sales guy who said there would be a 5 day transit time between my place in Arizona, to the new place in Oklahoma. It wasn't the cheapest option (~$3500), but it was the quickest, and that's why I chose PODS. They delivered the pod on time. I packed up my things, and called to schedule the pick up and redelivery to my new home in Oklahoma. That's when they told me it would take 19 days in transit, not 5 like I purchased.

1. The customer service representative I scheduled the redelivery with said they would call me back with more information about the redelivery delay after they talk to the Logistics team, AND THEN NEVER CALLED ME BACK.

2. The supervisor I discussed the prior incident with said they would get in touch with the Logistics team and give me a callback, AND THEN NEVER CALLED ME BACK.

3. I called back and talked to another customer service representative that was actually helpful, and advised me that NONE OF THE PEOPLE (including a supervisor) THAT I TALKED TO ACTUALLY SCHEDULED MY REDELIVERY. So we scheduled the redelivery, and I was transferred to a supervisor.

4. The supervisor explained to me that part of the delay was due to mandatory days off for long-distance driving union, for the memorial day holiday. The long-distance drivers were given May 27th, through June 1st as off days. My Pod was picked up May 20th, my expected delivery date to the house was May 25th. If it was delayed by a day and transit was 6 days, that would still have my pod at the storage facility in Oklahoma before the "Long Distance Drivers Union" was off for their gigantic holiday, if that's even really a thing.

After shining a light on that bull-stuffing, they offered to create an incident report, so that the incident resolution team could work with me on my experience. She also stated that it was too late to call the storage facility, and that it was closed. Then asked me to call back and talk to a specific supervisor the next morning, who she emailed details of my experience.

5. I called back the next morning. After describing my situation, the agent transferred me back into the call queue, because they didn't want to deal with me. Another customer service representative answered, reverified my account, I redescribed my situation, they tried to call the storage center. No change to delivery, then I requested to speak with the specific supervisor I was told to contact anyway.

6. That supervisor didn't take my call, so a different supervisor took the call and called the storage center. The storage center wouldn't schedule a delivery any sooner and said that I should be first pick, if someone canceled their delivery. This supervisor offered to not charge me for June's rent of the pod as a way to smooth things over. It was the best he could do, and I graciously declined, because if the service had been performed, I wouldn't even need the month of June. This supervisor made another incident report.

7. Only 1 of the incident reports have been followed up on by their incident resolution team, and at that, it was only a "I've been assigned your ticket, I'll be in touch soon." email, and that was 7 days ago.

Luckily, I got the pod delivered 5 days earlier than the estimated 19 days, because they did have a cancelation, and the storage center called me to schedule it. I've spent ~6-7 hours on the phone with this company's customer service team. I spent about a week in my new house without any of my furniture or appliances or most of my clothes, and you know, everything I would normally have that was packed into the sardine can, and yet no real reimbursement offer has been made at this time.

It's 110F in the sun and I'm certain it would destroy everything inside. Sooo, I called customer service and they tried to pin it on me. They hire some sort of nightclub sounding bouncers that just go Ohhhh reaaaallly? Hmmmm.. Lol. I said don't try to bully me around this scam and he hung up. I used the chat and got them to refund. Apparently it will be picked up within 24h now. Hilarious business model. What exactly is the point here? Yes, I will rent a UHaul and do it myself now.. Yes, you should too if you want to do it 'quick'.. Hipsters in stock photo scenes should use these. But people living in reality should not, unless you can give or take a few weeks.

I have not be able to view my account online since January 2022. I have spoken to numerous customer service agents, tier two customer service agents, the billing department, and the assistant at the originating city. For the last two months the originating city pods management where my pods are stored has promised I would contacted by upper level management to correct the overcharges for storage for POD 4 and to address the charges for PODs 5 and 6. I am now ready go send PODs 5 snd 6 to my new destination city but still cannot my account online. Please please POD simply honor our original contract and have a senior level manager contact me directly ASAP to let me know you are doing that. If you had responded to me via phone earlier and not ignored my requests the past several months I would not have had to resort to this negative social media posting.

The final POD was to be picked up 31 May and again 1-3 timeframe. I received an email stating to make room for the DROP OFF. Again, I call the customer service and verified they were picking up and not dropping off. As you can see this is a cluster from the start. I was told by I would get a credit of $100 back but have yet to see or hear anything from PODs. I thought this would be cheaper but cost me more in the long run. I would rate them a 0.

Original Review: May 31, 2022

I used PODS to help my parents move from DE to FL 2 years ago. That experience was great. I chose to use PODS for myself moving from FL to CA based on that experience. The drop off and pick up at our apartment in FL went smoothly. I made the original reservation 3 months prior and changed the initial delivery date to our apartment. All good. I felt that the communication was great. As soon as they picked it up, I received no further updates. On one call after pickup the rep told me it was departing FL on the 17th with a delivery date no later than June 1st. I received no updates after that. I called today May 31st to change my delivery to June 3rd. The rep today told me today that the POD is still in transit with a delivery date no later than June 8th (what is that worth if they told me no later than June 1st already?).

IMO it would be professional business practice to give a customer an update to this date change. We have received no notification of this 7 day later dated change. When I used PODS 2 years ago I could understand the explanations of the customer service reps. The reps I have spoken to recently are very robotic and I was informed today that I would be unable to speak with a supervisor or manager because they are currently busy doing paperwork in the office. This is really nerve wracking when everything you own is in a box on the freeway somewhere between FL & CA and you have no confidence from customer service when and if it will arrive. I will give an update to this review upon delivery.

I asked the young lady I was conversing with to speak to her supervisor but whoever her supervisor is would not speak with me, poor example of leadership. I was also told that “We will not withdraw money from your account until we drop off the first container, then when we pick up and drop off the second container.” Well guess what, they have already taken out over half of the total cost! $698 on Sunday, before delivery of the first container and $1990 on Wednesday, seems excessive for one container that I can’t get picked up. I’m sure PODS has positive attributes. I am only relating my experiences with PODS up to this point, hopefully the other container gets dropped off and the full one gets picked up Friday. Wish me luck!

Emails sent to me by representative addresses won't let you correspond with them. Finally, got rep who seems to be working on it. She says warehouse manager still won't deliver. I don't know if they are franchises and get to decide. She won't give me manager #. Supposedly no shop phone. It's been 3 weeks past move in date. Don't have mattress. Told wife to retain lawyer. Spoke with realtors who help to sell our house and buy new. To tell all clientele. Going to go to Facebook after this is resolved. Hopefully save people from going thru same horror!

The agent on the phone guaranteed our POD would be delivered by 10am Wednesday, in time for our movers to help us loading it, she said we had her word and provided us with her direct line in case there were any issues. Needless to say, on the rescheduled delivery day, we never got an update, ETA, or any other information regarding our POD or any indication that it was on its way. Customer service agents claimed they were unable to contact any of their drivers. We were unable to reach anyone at PODS or receive a callback, including the agent who provided us with her direct line. At this point, the movers had moved ALL of our apartment furniture onto the front lawn so they could load it into the POD upon its arrival - but still no POD in sight.

When we were finally able to make a contingency plan with U-Haul around 11:30am (1.5hrs past the scheduled delivery), we received a call from PODS that our truck allegedly broke down (again?!) and they couldn't tell us when or if it would be delivered. The cherry on top of this whole situation was the rude customer service agent who tried to charge us for a same-day cancellation and who told us "it's not a good idea to book movers on the same day the POD is supposed to show up". No Kidding! That's why we booked it for Monday. DO NOT USE THIS COMPANY. This was the worst experience I ever had with moving in my entire life.

Original Review: May 18, 2022

I am very upset with the poor service and communication with PODS. I put in my service order on 04.10.22 and had everything scheduled for delivery for my final destination of 05.20.22. It is now 05.18.22 and I received an email stating that the shipping center does not deliver on Fridays so my delivery is rescheduled for 05.26.22!!! Literally 2 days before I am supposed to receive my belongings and this should have been know the day I scheduled on 04.10.22.

I called PODS and received no help at all! "Sorry there is nothing we can do"! This is so wrong on so many levels. I paid for a service and I could have chosen a variety of other companies but I chose PODS and wasted my time and money. This is unacceptable and poorly administered on PODS' end and I get no help in return. I want to be refunded a portion of the service as I paid for a date I am not getting. My dad had to cancel his flight as he was flying in 05.19.22 to help me unpack and get moved. This has been the worst decision and experience and I can say, unless I am compensated, I will never be using this service as it cannot be trusted and has no integrity. Lack of customer appreciation and ownership. I should not have to "deal" with something that I paid good money for!