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North American Van Lines Reviews

2.4
533 reviews
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By: Lorraine Roberte
+2 more
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Edited by: Liz Bingler
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Fact-checked by: Jon Bortin

About North American Van Lines

North American Van Lines was founded in 1933, making it one of the oldest full-service moving companies in the U.S. It offers packing, storage, auto transport and other moving services nationwide. It’s generally a better fit for large or cross-country moves than for small local moves, where independent movers or truck rentals may be more affordable. North American Van Lines is headquartered in Fort Wayne, Indiana.

Visit www.northamerican.com
Pros
  • Nationwide and international service
  • Transparent pricing estimates online
  • Real-time shipment tracking
  • Dedicated moving coordinators
  • Available nationwide
Cons
  • Service quality varies by local agent
  • Home survey may be required for binding quotes
  • Customer reports of damaged and missing items

North American Van Lines Reviews

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    Reviewed June 29, 2005

    I moved from CA to MO and my stuff was picked up on 6-20-05 and the delivery was promised between 6-27-05 and 7-01-05. Now I am being told that it will not be delivered till 7-6-05. I am suppose to be working from home, I will not have my files, computer in time after my vacation ends on 7-1 and there will be loss of revenue, I also have two children that need refrigerated food and milk.

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    Reviewed June 15, 2005

    We were packed on June 11, 2005 with and agreed upon delivery date of June 16-18th at our new home in Englewood, CO. We were told the van would be in transit on Monday, June 14th for delivery closer to the 16th. However, the scheduled driver that NA had lined up, suddenly became unavailable. We are being continually told that until a driver comes through the San Diego area and agrees to move our belongings, that no delivery date can be given to us.

    So, all we can do is sit and wait. They have claimed that we will be reimbursed for certain limited expenses, but they will fall well short of actual and realistic expenses. We have nowhere to turn and are receiving absolutely no help from the company.

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    Reviewed May 18, 2005

    My goods were loaded into a moving truck on 4/14/05 in San Clemente, CA headed for New Brunswick, Canada. I flew to New Brunswick on 4/18. The agreed delivery date for my goods and furniture was 4/19 - 5/3/05. As of 5/2, I had not heard from anyone from North American Van Lines. I called them and they stated that the goods were still in California and they had no idea when they would be shipped. They stated that they would call me back with details.

    After several days, I still had not heard from the moving company, so I called back and was given the same answer: the goods were still in California and were not yet scheduled to be shipped. As of today, my shipment is 15 days past the end of the delivery window and I have not yet received word from North American on its status.

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    North American Van Lines Company Information

    Company Name:
    North American Van Lines
    Address:
    101 E. Washington Blvd., Ste. 1100
    City:
    Fort Wayne
    State/Province:
    IN
    Postal Code:
    46801
    Website:
    www.northamerican.com
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