North American Van Lines Reviews

Worst moving experience ever. They have had our items for two weeks for a 15 hour move. They keep lying or pushing back dates and not returning phone calls or emails. Terrified we will never get our stuff and law enforcement will have to get involved.

I moved from Mobile, Ala.to Ruckersville, Va. The move was great. From Steve, the ladies in the office, the driver, his helper. All of them was very professional and very respectful. I would use North American to move me again if needed too. I would highly recommend North American to anyone needing to move.

Sterling Movers in CT sent 4 workers, 3 were background checked and were fine, the 4th was not checked. My diamond engagement ring and diamond wedding band were hidden under clothes in a closed closet. Three of the 4 movers were hard working and competent, the 4th not so much. After they left I went to pack the clothes in that closet for our trip to our new home in Texas. The rings were gone, but the ring case was there. I have filed a police report with the Ridgefield, CT police dept. I think we know who took them as he was complaining to my husband that "his girl" was pushing him for a ring. Of course he denies that he took them. I am distraught over this. I have advised the police, and the detective has told the likely perp, that if he returns the rings no charges will be pressed.

Recently we moved from Phoenix to Colorado, and used North American Van Lines. I have moved many times in my career as a contract engineer, this was a terrible experience. They "forgot" a deep freezer and some other unreplaceable items, and badly damaged several furniture items. In total, there was over $6,000 in missing and damaged items. They sent a guy from Michael's Restorations out and he looked at the damages, telling us he would repair the furniture damage - but we never heard from him again. Instead, about a week later, we received a check for $200 from the moving company.

BEWARE! - Would not use to move long distance! We used University Moving and Storage ("University") in West Chester (North American Van Lines ("NAVL")) to move from Cinti., OH to SC in Dec. 2023. Our experience was disastrous & the whole process (move, delivery & insurance claims) was full of deception & promises that were never fulfilled. 1st, Travis ** was our relocation consultant that was a great seller to gain our trust to move with them with promises that all our contents would be covered for damage selling us the MVP $0 deductible policy (more $$), the movers would take the utmost care with our belongings & the driver will be very responsible because if damage it comes out of the driver's pay. Travis earned our trust & unfortunately all that was told to us by Travis was not fulfilled or did not end up being true. We chose this mover even though was a higher bid among all our numerous bids - almost $10,000.

Worst move ever. Living room table broken in pieces, top of wall unit broken and chipped, 4 curio shelves lost, Rooms to go Recliner motor broken, 5 Lladro figurines lost, Lenox pieces missing, Heirloom Family recipe binder missed no (movers packed entire kitchen, bathroom tall cabinet loaded onto truck never made it to our house.) At all points our items were treated with zer respect. Items of great value - artwork shove into garage; awful!!!

The moving experience was excellent great people everything was on time. The reason this is four stars was because of the sales effort. Do not accept the not to exceed price because they over estimate the weight which ended costing me about $1,600 more than it should have been. Eddie, the excellent driver was also sad because he said he only gets paid for actual weight. I wonder who gets that extra money then. I felt taken advantage of on the sales side.

Our experience with North American Van Lines, specifically their subcontractor Robb Messer Moving, was an absolute nightmare from start to finish. We recently moved our family from Arizona to Illinois, and the level of incompetence and unprofessionalism we encountered was beyond belief. First and foremost, they lost several irreplaceable items. The box containing my daughter's clothes vanished without a trace, as well as a box filled with precious mementos from her school year. When we contacted them to report the missing items, Madeline **, the representative we dealt with, was not only dismissive but downright rude. She accused us of lying about the unloading process, adding insult to injury during an already stressful time.

I recently used North American Moving Services, and I couldn't be more pleased with the experience. From start to finish, the driver, customer service, and movers were absolutely awesome. The driver was punctual and professional, ensuring our belongings arrived on time and in perfect condition. Customer service was incredibly responsive and helpful, answering all our questions promptly and making the process smooth and stress-free. The movers were efficient, careful, and friendly, handling our items with the utmost care. I highly recommend North American Moving Services for a hassle-free move.

We hired them to move us from Ohio to Georgia. Scott the driver was always on time as were the rest of the crew. Everyone was friendly and courteous. We will definitely be using their services again for my mother’s move in the near future. They are a hard working team.

I was moving 5 hours away, North American told me movers would come between 1-3 pm on the day my lease was up. They came at 9:30 pm and I had to make that 5-hour drive at night and in a storm. The movers also decided to up my price by $1000 once everything was on the truck and I still do not have a date as to when I am getting my stuff. Customer service has been entirely unhelpful and does not care at all about how inconvenient this is. Do with that information what you will.

Stay away!!!! Our furniture was picked up Monday morning for a move from Ma to Fl. The crew that came was excellent. They told us the truck would be transferred in Boston and then on to Canton Ma. It was fine because we weren’t in a hurry for our belongings. Suddenly 5 days later at 4:45 pm we receive a call that over half our stuff is being left behind in Ma. Some subcontractor fly by nighter determined our furniture had mold and pollen on it. We just had a home inspection and their crew picked up everything without a problem. Did they leave our stuff outside, in a dirty warehouse or a dirty truck. So now we have to hire a lawyer to get our belongings back from these chiselers.

Used their service for an out of state move from AZ to CA. We gave them an initial list of items that we intend to move and did not add any more items to the list. The agent we worked with give an estimate of $5500 for the move. We packed in all items in totes and stacked them in the garage. The loading was done in less than 3 hours and got no issues with the packers and they did a good job. I was sent a $2200 bill on top of the estimate a day after the load was delivered. The reason being the weight was more than estimated. I work in the engineering field and typically +/- 5% is acceptable for estimates. Worst case 10% since the agent didn't do a in person review of the items.

I give them credit for their prompt response to my request for a quote. Unfortunately, that's where their performance peaked. After being told by the call center representative --who continued to butcher my last name after repeated corrections -- that NorthAmerican didn't have any agents in the area that could handle my move a mere 20 miles down the NYS Thruway, I left thoroughly disgusted. I give them a legacy star for the bang up job they did with my family's move in 2006. Evidently, much has changed in nearly 2 decades.

The initial steps of the moving process was very present, and the movers were helpful and professional. Unfortunately, one of my boxes was unaccounted for, and of course, it was the box with my most expensive computer equipment. I submitted a claim, and they told me there was nothing they could do. I don't know if the box was simply and honestly lost, or stolen, but it has certainly left me disappointed, and if I need to move again in the future, I do plan on using someone else. If anyone reading this review needs to use this company, I hope you have a better experience.

Professional, Competent and Respectful. Outperforming most if not all other Movers in the area. Due to the Communication, trustworthiness and integrity of Mr. Carlton **, ,President, Lambert Systems and His Staff, alone with Mr. Mike and His Team, As a Soldier it made the decision to transport my Household goods and POV with His Company a True Blessing and I would Highly recommend Lambert Movers.

My wife and I moved from the Phoenix area to Orange County, CA. Mark did the estimate for the move and he did an amazing job estimating the amount of boxes and supplies needed. Fabian (the mover/driver) did a great job moving the items into the house quickly and efficiently and safely. The two helpers he used were amazing! When moved to the Orange County area, Fabian and his helpers again moved efficiently and quickly. Also, they were able to get the items to fit in the storage safely.

We paid more than $10,000 to North American/Allied to move a 4-bedroom home out of state; we had a number of issues. First, the representative took very careful inventory of everything and yet the final weight came in above the estimate even though we eliminated a golf cart and moved an entire truck load of furniture and boxes ourselves. Next, the moving crew on the other end put many items in the wrong place even though each was clearly marked with the room where they belonged, so over the days we had to move things ourselves to where they should have been placed before even beginning to unpack.

Move went smoothly. Martin ** and crew worked efficiently and smoothly. All belongings were wrapped and handled carefully. Martin and men communicated well with the owner. Truck arrived promptly at destination and was unloaded without delay. Belongings were handled carefully and placed where directed. All were accounted for before van left. All in all the move went well.

I moved from Atlanta to Laredo TX. The salesman from North American Stone Mountain GA - Ian ** has lies to me repeatedly. He over promised and undelivered. He sat on vital emails from 3rd party vendors. I will NEVER recommend your company again. I have also NOT received a receipt from my AMEX transaction - close to 20 K. In my opinion Mr ** is the worst display of the company.

This company has been an absolute nightmare to deal with—easily my worst experience with any company. The sheer magnitude of misrepresentations and lack of client care goes beyond what I can convey here. Beware, they are truly awful! The sales rep conveniently omits crucial details in discussions and forgets to include essential items like boxes, unpacking options, and third-party service timelines in the quote. The final bill ended up being a staggering $3000 more than the original quote. To make matters worse, the company supervisor's level of concern and care was nothing short of rudeness. I strongly caution anyone reading this review against using this deceitful company that inflates prices, misrepresents services, and displays a shocking disregard for their clients. Steer clear at all costs!

The name has a great reputation for moving - problem is the sub-contracted labor has no right to be in this business. The movers threw our household goods into boxes, they used our clothes as packing material, they did not follow any direction and did not finish the pack-out. They dropped our flat-screen TV at least four times, jammed our clock in with a painting and knew they had bent the clock up. We called and the support was not existing.

We chose American Van Lines for our move from Central Florida to North Carolina and we are very glad we did. The entire process from the initial on-site visit, to the pickup and delivery of our furnishings, was very pleasant and without any issues. The entire staff and crew (Antoinette, Kim, Duane, Montana and Mo) were great to work with. Our driver, Duane kept in touch with us the entire time and was able to deliver our furnishings early (before Christmas) which was great.

I was under the assumption that the movers were going to pack the items, therefore I did not pack items that are in my garage. Furniture items were removed from the house into the garage, and outside furniture was moved to my driveway... NOTHING WAS PACKED... Nothing was loaded... Nothing was shipped to the new house. The furniture removed to the garage was not taken back into the house, I hope the cold weather does not destroy it! It was a total fiasco and grave disappointment. I called the company. Asked to have the furniture moved back into the house, said they would, so far no one has showed up... the very least they should have done is put it back into the house.

Hired them for out of state move. Salesperson came to my house to give me an estimate. Stated all employees go through training on how to pack and load the truck and are actual North American Van Lines employees. Stated if they packed items that break they would be responsible for the damages. I had them pack my lamp shades, umbrella stand, planter and a Disney tombstone Halloween decoration. All of which were crushed and broken. Company stated, "Sorry you picked the 60 cents a pound. Here is your $200." The Disney item alone is on average $500. They also have my husband's $500 weight set which they found in the truck several days after delivery. I have been trying to get them since July. They admit they have them but are doing nothing to get them back to us. They could ship them but that hasn’t happened. Very sad. The damage we received was all from their packing and handling.

We hired North American Van Lines to move from Pennsylvania to Minnesota after getting quotes from 5 other long distance movers. The quote was provided by Phil ** at L&J Moving and Storage in Pottstown, PA and is guaranteed to no more than the quote and will refund to client if the actual weight is less than estimated. On the moving date and delivery date, the moving coordinator (Dara **) texted me to check how thing was going and offered to help if anything goes wrong. When I need to delay delivery date due to unexpected factor, the company accommodated my request without additional cost.

No box for mattress, no boxes for lamps. Thank God the movers were resourceful and prepared lamp boxes. I was assured the mattress would be put in a box at the warehouse. It was not. I called our rep and she never returned my call. The moving men were terrific. The office staff not so good.

Worse move of my 40+ years of military service. Dara (Coordinator) should NOT be in customer service position. She left us hanging as to a crew showing up and if so when. Instead she stayed home and ignored our calls. The move crew showed up just before 7 pm and departed just before 11 pm. What kind of service is this? While they did a very good job packing up our goods the paperwork has mostly bins vice the contents written on the bins and boxes. Additionally, we were handcuffed all day as to when and if they would show. This put us one day behind schedule and again we could not go take care of moving concerns due to not knowing and we had to change reservations and such. Dara showed very little to no care of the situation and yet she was the coordinator. Spoke to her supervisor Gina and received the same lack of concern for handcuffing us a full day.

I do NOT recommend North American Van Lines, worst moving experience in my life. I was quoted $5700.00 after inventory for my move. 4 guys in a Penske truck show up from Southern Elite Van Lines. wanted $11500.00 for my move. Conducted themselves as if they never moved anyone before. Had to haggle all morning with the supervisor (MO) to bring the price down to $6000.00 they ended up moving about half my household items. Upon delivery once again they acted as if they had no clue as i had to instruct them to place the items inside the house- not the garage as they offered. Costly for me to rent U-Haul to retrieve left behind items. Nightmarish move to say the least, then they hit me up for a TIP! Everyone should be aware of this most unprofessional business conduct. LOOK ELSEWHERE. I will never do business with North American Van Lines/Southern Elite Van Lines in the future. Nor should you.

Lamp was broken and there has been no link or promised follow up for repair or replacement. Many items scuffed. Treasured table cracked. Help for driver not available until much later. Boxes marked fragile ignored. Ceramic figurines well packed have broken pieces. Walls dinged and scuffed. Pads from bottom of table and chairs missing.

A+ service. Edward was great as were the other two guys. Excellent customer service. Pickup was on time as was delivery of my furniture. There is not much more to say as I would highly recommend this company for your moving needs. My delivery was actually delivered earlier than I expected.

We chose North American for our relocation from Arizona to Texas. The entire process was easy from beginning to end. Everyone on the team communicated with us throughout the process, from the scheduled pick up to the scheduled delivery date. The driver was on time and the unloading crew were professional with handling our belongings, along with having a courteous demeanor. Very impressed with everyone on the team. We made the right decision choosing North American for our move.

On 9/11/23 we hired this company to move from NY to NC. They seemed nice and great on the phone at first. But, What was written in the contract did not happen. Josh said they don’t use third party companies and also said that the price is the price. It will not change. A third party company came out with a U-haul truck. That company also tried to tell us that we had to pay for boxes, and tape, and wrapping…and that it would cost $9,000 extra than what was quoted!!! After we already went room to room with a representative of North American Van. This 3rd party company also said they would give us a better deal if we disregarded North American's contract and sign an agreement with them! They were going behind North American's back and trying to get a deal out of us. Crazy!

The move itself went very well except for timing issues. Our driver Zac was excellent, knowledgeable, careful with our furnishings, and very pleasant to work with. His helpers were also very good. However, some packing was to take place on Tuesday of our move week with the load on Wednesday. Zac showed up on Tuesday in an 18-wheeler to begin the load. We weren’t quite ready. Also, he was to give us a firm delivery date on the load date. He said Saturday. He hedged a little but later assured us that a Mr. ** (Apparently the chief at Cord North American) said that Saturday would be fine. We cancelled our extra nights of hotel reservations at our destination. The next morning, near the start of our long drive, Zac called to say the delivery would not be until Monday. We had to rebook a hotel for two nights at an extra cost of about $200.

North American was contracted through Beltmann Relocation Group and, in our case, North American contracted its driver and the driver contracted the movers. We had a very good experience moving from AZ to WY. The driver was great and the movers he used in AZ were excellent. They wrapped every piece of furniture in moving blankets and plastic wrap. To save money, we didn’t use their packers and I’d been packing slowly for months, even before putting the house on the market. The insurance was affordable, so we chose the no deductible option. Our load arrived within the week but in a different trailer. We were told and made aware our load would be moved from the trailer used to pick up our belongings in AZ to another before arriving in Cheyenne.

The crew was professional, dependable and courteous, both at the origin point and at the final destination. The salesman and office staff at George Moving company were also very professional and helpful. And Paul ** was quick to reply to any questions I had throughout the process. I have recommended your company to friends.

When you box anything yourself, proper labelling as "Fragile" or "This side Up" mean absolutely nothing to this company. If you pack anything of high value yourself - you are better off moving it yourself! Don't pay for the extra insurance. If they damage it - they will deny the damage claim without asking for photos because the "customer packed the item". I guess basic reading is not a requirement for good service. I will NOT be recommending this company to anyone - ever.

Great Experience overall, Ian Roberts was a friendly, accommodating and a helpful advocate. Your driver was on time and efficient. The only issue we had was with your pack. The Packers packed boxes way to heavy, causing many of them to tear in transit and were very heavy to move around the new house. Labeling of box location could have been much better and packing done in more boxes to make them lighter to deal with. I would not recommend using these packers again.

I am a very unhappy, frustrated, and disappointed customer of North American Van Lines. I wish I had visited this site before booking North American Van lines for our move from Kansas to Texas in May, 2023. Based on the reviews here, I would never have utilized them, and I will never utilize them again!... When signed a moving contact, I bought up to $40,000 insurance for my stuffs and North American Van Lines representative, Greg **, at ** told me I would get full price for any item lost or damage.

Ivan’s wife amazing. I think that’s her name or should be. She’s amazing. James and dispatch are also on top of their game. I would recommend this company and my back doesn’t even hurt. North American Van Lines is top notch and earn every dime. I was amazed when Ivan and his wife showed up Sunday am at 0700 as they promised. North American is good for their word. Just amazing.

Many furniture items were damaged and some are missing entirely. I have someone else's table. Dining room glass table top was broken and several ceramic vases and a ceramic floor lamp was broken because it was improperly packed. Two table legs for dining room table are missing! I was told to pay private movers to unpack most of the items!

Great job at both ends! Very, very timely and even ahead of schedule even during the incredible heat and humidity. They listened very well and we’re not afraid to ask us very good specific questions about specific pieces of furniture or boxes for placement at destination. Driver Luis and crew were awesome. Scarlett ** on the logistical side communicated the planning very nicely. Pros in all respects.

Syd and Charles led a great team of movers in our recent transition from Massachusetts to Virginia. Syd was very communicative and organized the crew deftly. Charles was an incredible worker, packing and wrapping paintings and TVs, and disassembling and reassembling beds. We were very pleased with the process and service overall, especially as the load we had was larger than predicted.

STS Relocation as an Agent for North American Van Lines was below subpar in honoring its commitments to service, quality of communication, attention to detail, care for our belongings, and guarantees that staff would not be contracted employees. Every step of the way the experience was horrendous. Many of our most precious belongings were damaged, our boxes and furnishings were not properly inventoried, the contracted team of movers was disrespectful and unprofessional, and at a $20,000 move our expectations were not even close to being met. We would never recommend North American's services to anyone.

0 stars if I could for unprofessional staff and unethical billing process. Damaged furniture, personal property still sitting in a warehouse 2.5 weeks later from overflow truck…on and on. Owner of the company never returned calls. All communication concerning move and what to expect from a supposed “A+” company was completed false in my personal experience. Billed credit card without our authorization with an upcharge for packing we also did not authorize. Complete nightmare to say the least.

We contracted with North American Van Lines to move our belongings from the northwest Chicago suburbs to Fruita, a small town in western Colorado. If you hire these guys, I will guarantee they will be breaking many of your items. While North American wrapped the furniture, we packed all the boxes ourselves. We spent hundreds of dollars for moving boxes, bubble wrap and other packing materials to make sure our items arrived safely. When the boxes were moved from our house into the trailer, they were in perfect condition. It didn’t matter. Our items did not break because of the way they were packed in the boxes. They broke because of the way the boxes were loaded and crammed on the truck.

I hired N American to move us from CA to CO in April 2023. Halfway through loading I realized my wedding ring that I had placed in a cosmetic bag in my master bath with the door closed and a sign saying there is no packing in that room keep door closed was missing. The police searched the workers but could not find my ring. I had to endure watching them continue to load knowing one of two men who had access to my master bedroom was in possession of my ring. I was in and out watching progress as best I could. I have since learned one worker was on probation and had just been released from prison. I do not know what he served time for.

This company increased the price after a price lock contract was signed without any additional service requested or provided. We were then over charged before sending a price breakdown and they could not provide a credit back immediately to our card for the overcharge. They stated that we must wait for a check to be mailed after 45 days. They were three days past contract delivery date, and did not return calls, texts or emails when asked for an updated delivery after the expiration. Did not honor the daily late charge in contract. Truck was very poorly packed with several pieces of our furniture damaged. Lastly, sent only two people to unload a packed semi. In order for the truck to get finished within the day, we had to help unload and carry. This was 180 degree different experience than our last move with another national company.

Very disappointed in the drop off procedure. And that's exactly what they did. The bed in the master bedroom was literally dropped off. They failed to put the planks under the mattress. My husband who is not a big man by any stretch of the imagination got into bed and the bed collapsed in the middle of the night. He went down. We are elderly and I strongly feel they just dropped boxes off and couldn't wait to get job done. This was a disaster! Boxes were clearly marked basement, etc left anywhere. But the worst part was the bed.

I cannot say enough positive things about North American Van Lines/University Moving & Storage - I was worried about such a big move from Ohio to Texas but all my worries faded completely with the professionalism shown me from the staff at North American. Blake was so thorough and quite accurate as to the cost of my move. Freida was my coordinator and was wonderfully patient with me and my many questions. Nick was the trucker and his expertise was evident when he delivered my belongings on time and in perfect condition. Prior to my move, I had gotten 4 quotes - of these, Blake seemed the most confident in his estimate and in North American, as a company, to deliver top-quality service. He was right. Thank you to Blake, Freida, and Nick for such a great experience.

A-1 Freeman and the Puma crew were the absolute best. Juan the lead and driver made sure that we knew everything step by step. I cannot recommend this driver or team enough. We felt we were in excellent hands all the way from packing to loading to delivery and unloading. Juan kept in touch the whole way. Made our move much easier than expected. You have a good group in this team. Karen and Ray.

The move went well. Able and his team were awesome. They are trustworthy and professional with their work. Very hard working guys! Lennon was also very accommodating in scheduling every step of the way. We had a closing fall thru and Lennon was patient and profession in trying to accommodating. The movers, Able and his team were also caring while moving about getting any dirt on the floor or anything. Everything went so well!

The mover and his helpers were very professional. The helpers just damaged a bike when putting it together so they probably need more training in that. Otherwise, I'm well satisfied with their work and would recommend them to future clients.

We are very pleased with our across country moving experience. Second time we have used North American Van Lines. All personnel we worked with were very professional, efficient and thorough. They took great care packing artwork and other valuable items. The price charged was fair and reasonable. We would definitely use them again if the need arises.

Throughout my career, this was my 14th HHG move. It was far and away the poorest and most unprofessional move. The movers didn't create an on-site inventory and most goods didn't an inventory sticker at the destination. Damage was indicative of the lack of careful handling.

The move - from my very first contact with Donna ** - was effortless on my part. Julie ** was wonderful with the business part. She answered all my questions over many phone calls graciously and she always had time for me. The driver, packers and loaders - Brandon, Paul, Brock - were efficient, fast, and all my belongings and furniture came fine. Nothing was broken. Brandon even gave me hints on how to go about unpacking all the boxes. These guys were friendly and personable. All in all, I would recommend this North American Van Lines agency to everyone!

Similar items not packed together!,,,Dificult to get tv and computer operating with parts in different boxes. Driver not good at supervising work. Some items left behind at end of day. Packers left without packing everything. Packing crew needed more supervision.

I contracted North American to move me to Florida and I have to say thery were very professional and courteous. The gentle that moved my furniture were very careful in loading to the truck. I would say they are beyond good. They were on track from day one until delivery day. I would recommend them without hesitation. Great job. And thank you to the entire staff for such a good job. Teddy **.

The whole move went very smoothly, thanks to Kris at the front end and John our very professional, careful and personable mover. Highly recommend and would use them again without hesitation. All our belongings made it without problems or damage.

After they delivered the wrong household of items to my home it took them several days to locate my items. They ended up delivering it past the deadline date. Many containers were missing, several damaged items. Telling the drivers that I was missing a large painting that I North American packed they said no it disappeared for half an hour and came back with it but never came back with my missing containers. They said to contact STERLING Movers. They were useless, called corporate and it was a lot of paperwork to be filled out and they have up to four months to respond. Would never recommend this company.

Careful moving and wrapping, very professional. Delivery and installation of furniture. Careful not to mess or damage anything. Very polite. The office staff are efficient and did a visual analysis then wrote an estimate with a competitive price. Yes I would recommend to use this company and I would use them again.

I called to get estimates for intrastate move. I told him I was inquiring only as I did not have a specific moving date yet. Salesman then said he was hanging up. And that was it. No explanation given. I guess he wanted specific dates and specific address in the state I was moving in. No apologies given. Very odd behavior.

First of all, North American Van Lines hire local contract moving and storage companies, to negotiate their fees and make the moving arrangements. North American only handle the Customer Service and Claims Dept. I was directed to their contract company in Beltmann Group Stone Mountain GA. I. I suggest that you make sure everything the sales representative tell you in his bid is documented in the contract. Because they will use the contract to deny services promised. 1. I was told that my furniture would be picked up at 9am. It was not picked up until 6pm and was not loaded until 2am the next day. Due to double morning booking. 2. I was told my furniture would remain on the same moving truck. It was unloaded in Beltmann storage facility in GA for 9 days. 3. It was reloaded on another truck to bring to VA. 4. Most of my furniture was destroyed or damaged when it arrived due to the reloading on 2nd truck.

The team who came to load my move was professional, courteous, efficient, competent. The driver ensure that all processes were followed for all points off my move. I felt completely trusting that my move would be handled with care. It was.

Steve, the truck driver with North American was and is awesome. He runs a tight ship and got it all here when he said he would. Everything was ok and in good condition. Thank you Steve and crew!

The driver said there was a limited rooms for me since the previous customers overloaded. They took care the first part which has been delivered. The second part hasn’t arrived. We have no ideas where our items are right now. The contract delivery window is Jan 9 to Jan14 of 2023.

Great work by the crews on both ends of our move. The driver, Colin, was fantastic as well. The communication from the office and driver were constant and they were easy to reach. We also appreciated the in-person estimate to give us a more accurate price.

Went so smoothly and hassle free. Loved everything about my move. From the 1st call for a quote. Any questions I had before my move. Confirmation before they picked up. Then the night before calling to tell me I when they were coming. That day were there on time. So fast and efficient. Then when they arrived in TN told me when they would like to deliver. They delivered when they said they would. Just perfect.

Overall a good experience. The driver was on time at both ends. The crew that loaded was pretty good but could have taken more care to not stack heavier items on top of others. The same for the crew that unloaded.

Driver: Johnathan. Packer: Trevor. Experience was excellent. Very Professional. Very impressive. Excellent communication. Would recommend this team anytime. Communication with Boise AirVan office also clear and professional. Firms that Air/Van hired to crate and then ingrate artwork did an excellent job with no damage or issues. Would select North American when next moving. Price seemed reasonable and fair. Thermals arranged for auto transport which worked out perfectly.

Job was Done as promised. The scheduled packing took some doing to accomplish, but it got done just in time for the loading to take place. The long distance driver did a good job delivering right on schedule. Overall I would give the experience a B+.

The service was on-time, careful, and thorough. Both the loading time and the unloading time happened as scheduled. There were no delays. The members of the loading crew and the unloading crew were careful in handling all items. They made sure everything was loading and unloaded.

Complete fiasco from North American Van Lines out of Loveland Colorado. Darlene the coordinator has not been much help and the GM Scott is unwilling to return phone calls. Two weeks after a late deliveryI still have unassembled box spring, mattress, two sofas that are not usable or assembled, an electric recliner without a power pack they lost, broken lamp, broken BBQ grill. All I get from them is file a claim, that's going well as I have had a house with unusable items for two weeks. I'll keep you posted on the claim, customer service and what they promise does not happen.

On a move from Michigan to South Carolina, it started off on the wrong foot when the movers started moving furniture down 1 1/2 flights of stairs without wrapping it securely. They busted my husband's dresser bouncing it down the stairs on a dolly. Then the truck did not have enough room to load all our belongings. They only took a fraction of our furniture and we had to wait until the next day for the second truck to load the rest. Delayed our departure by 1 day.

Honestly I was a little hesitant hiring this company after reading a couple of reviews about missing items. However, doing one’s own due diligence is all it takes to realize that this is an excellent enterprise. Beginning with appointment to do remote survey, to the interaction with my move consultant Anthony **, on to the moving day and delivery, the experience was smooth and very pleasant. The moving crew Jose and his son were fantastic, extremely attentive to our need and took special care loading our belongings and the delivery crew in Georgia was just as competent, professional and courteous. We are so pleased with the service provided by North American Moving Services/Hall Lane and would definitely recommend them to anyone needing moving service.

North American, Allied & Atlas…. All under same umbrella…. Do not use!!! Their Insurance coverage protection is a scam!!! I had my inventory list and knew at delivery I was missing 5 boxes and my driver refused to sign, told me to call claims and claims said “they were sorry they could not locate boxes”. $30K worth of belongings and I had Max Value protection and I got $0 compensation!! Move your items yourself!!! Do not hire any of these companies… They all work together!! Unethical, failure to perform & breach of contact!!! Do not use!!!!

We regret utilizing Lile Moving & Storage company and North American Van Lines for our out-of-state move. These are a few of the issues we encountered: 1) Poor communication. *When we experienced shipping delays, we communicated with Lile Moving & Storage that we understood that these things can happen and our only request was that our point-of-contact keep us informed on updates. However, this did not happen and when we attempted to reach Lile Moving & Storage, they stopped answers our calls, voice messages and emails.

I have a 5 star rating because I know it goes towards the driver and he was great. Had everything packed by Moda Moving and couldn’t be less satisfied with the job they did. Boxes were not labeled as to what room they came from. Wardrobe boxes were not used correctly. No clothes were hung in them. Clothes and other items were just stuffed in the boxes. Multiple things were broke in the move. Moda Movers are awful!

This was my first experience with a large national moving company. North American gave us the best price for our move by quite a large margin compared to three other estimates. Overall the move went smoothly. Our Move Coordinator, Quylie **, deserves special praise. She is simply outstanding and provided great customer support from start to finish. However, our Sleep Number bed was damaged during the move, despite the fact that we paid a separate fee to have it crated and uncrated properly. As a result, we had to sleep on the couch for a week until the matter got resolved. Also, the company that was contracted to move our car was not easy to communicate with. They picked up and delivered on time, but communication with customers is not their strong point. I would suggest that North American consider using another company to move cars.

We have a great experience with North American Van Lines with our recent interstate move. We had quotes from 4 other companies and North American gave us the best price. They also provided us a month storage for free. The movers did a great job moving our stuff in and out of the house without any damage and made sure they put the stuff where we wanted to be. They also moved our grand piano safely. The moving coordinator was also helpful. He was able to coordinate the date we asked to deliver our stuff. The movers came on time and they were all very friendly people. Overall, great experience!

I used North American Van Lines to move from California to Idaho. It cost approximately $22,000. They didn't arrive when scheduled. Also they damaged a wall while moving furniture. I filed a claim. After documenting everything through photos. I waited for two months to hear from them and my claim was denied because they said the mover didn't indicate that any damage had occurred even though we refused to sign the paperwork due to the damage. Never use North American! They are unreliable and dishonest.

North American completed our move in an excellent manner. All staff members were great to work with. The movers were professional, customer friendly and cared for the furniture and the homes, ascertaining that no damage was done to the furniture or home. I would highly recommend North American.

Good work, OK communication, recommended. Moved from Seattle to NYC. Storage for a week or so. Movers good at both ends. Wished we used the boxes from your company, the ones from Home Depot are weak. Price per pound so our original estimate went up due to the extra weight which I underestimated.

Packers were poorly trained. When finished there were still kitchen drawers left full and no boxes left for loaders to use to pack tvs and mattresses. My pendulum clock I had for 40 years was broken because the packer did not know the proper way to pack the clock. She failed to remove the pendulum and just crammed paper in bending both the pendulum and movements making the clock inoperable. The day of the move, loaders were at my house at 8 but the driver did not get there until after 11 putting us hours late. The driver never called on pick up day nor deliver day to advise me of an arrival time. Nor did he apologize for being so late for pick up. Also the boxes for the mattresses and tvs had to be sent out separately and did not arrive until about 3 pm. It made me have to drive well after dark in order to be in at my new house for delivery. I try to avoid driving at night, but all the delays primarily caused by the driver required it.

We booked packing and transport with North American Van Lines for our move from the New England Area to the south. Obtaining a quote was easy and fast. However, after the contract was completed, our point of contact / the moving consultant was not helpful and did not respond to our inquiries in a timely manner or at all. The packing and pickup went smoothly. The relocation coordinator was much more efficient and responsive.

Initially things looked good. Booking was made, but a delivery date wasn't. We were told that we would get a delivery date on pick up day, but we didn't. The loading crew from Rainbow Movers consisted of 4 people were instructed to load all items marked with our name and address. Present during loading was my wife, parents and a police officer who was out of uniform.

We will soon be at the one year anniversary of our move from Atlanta to South Carolina. The sales person was great and made a lot of promises regarding the quality and attention we could expect. Unfortunately, we dealt with two different crews and when they delivered, my wife's treasured china cabinet was severely damaged. Even so, when I went to the truck to tip the guys following the completion of the move, I smelled drugs in the cab. I don't know what they were smoking, but they were planning to drive all the way back to Atlanta. Almost one year on, and our china cabinet has still not been repaired. I don't know why we bought insurance. We are now asking for replacement costs for the piece, but of course all we get is apologies that it is taking so long. I would never use them again. They cannot be trusted. Don't waste your money on insurance as it produces nothing following a problem. Better, avoid at all costs.

We moved across country from Oregon to Tennessee leaving mid January 2022. Where to begin? Two days after our items were loaded, our credit card was overcharged by almost $2,000. I was told by contact our refund was in process. We never received so charge remains contested. Our items were placed in storage twice (in OR and again in TN) without our consent and we were lied to being told things were “in transit” every time I called. I learned after the fact our items had been handled and moved 5 times.

There were several items not delivered on our move from Wisconsin to NJ. My emails are undeliverable to both of my contacts at United. I am looking for guidance/ resolution in this matter. I was loaded on 4/7/22 and the truck arrived in NJ on 4/16/22.

My experience was positive throughout the entire process. Gust and Lauren were easy to work with and very helpful. I valued their in-person visit to confirm estimate. I packed myself but movers did an excellent job at both pick up and drop off. They were on time, efficient, careful, respectful and friendly. I had a long distance delivery from CA to CO. Driver reached out to schedule delivery and was on time and within front end of delivery window. I am very satisfied with my decision and would use North American again.

The driver and moving teams on both ends were great, competent and extremely helpful. It had snowed the night before the truck was loaded in Holt and they shoveled the snow before loading. The driver, Andy, communicated with me throughout and arrived when he said he would.

Oh my goodness!!! Where to even begin!!! The entire experience with Ward North American has been nothing short of exceptional! Our sales rep Jaden was a delight. We had several other companies give us quotes for moving, but the attitude and knowledge and forwardness of Jaden was just absolutely perfect for us. We ended up going with them the same day Jaden was out to give us a quote! From then on everything continued to excel. We were always kept updated which is exactly what we needed. A day or so before the moving day we were able to speak with the gentleman who would handle the packing and delivery of the moving items. Can I give over ten stars for that experience??

This was the first time ever using a moving company. So I was nervous. Contacted maybe too many companies, however, North American/ Class Pays was amazing. They were friendly and professional from the beginning to end. Andrew did a virtual tour of home and quoted accurately within 20 lbs of items. Pam, the logistics coordinator was always on top of everything and checking to make sure everything was alright and the drivers were doing what they are supposed to be doing. Brian, Melanie, Jade, and Keith were friendly, professional, and efficient with the loading and loading of all of our stuff. I felt our stuff was in good hands the entire time. I don’t really want to move again, but know I will at some point. I will go back with them if I can.

Exceptional experience with The Moving Company. From the moving estimate to the last piece of furniture off the truck they handled everything expertly. I would definitely recommend them. Everyone we dealt with was friendly and professional. These folks know what they are doing. They were some of the hardest workers we have ever seen when it came to packing, loading and unloading. Nothing but praise for everyone. Special thanks to the van driver, Frank! Always calm and friendly. He went above and beyond for us and we are extremely grateful!

I was satisfied the way Beltmann group with North American Van Lines packed and shipped our furnitures and belongings from their storage facility all the way to California once we were able to moved in to our new house. My appreciation to Pete ** our agent to Maddie ** whose always there to pick up the phone or email me back with any questions and concerns. Also thank you to Sergio and his staff and to Leo and his group for. Making this interstate move a very pleasant and relaxing experience for my family. I would highly recommend this company. They’re great moving company to worked with. To all of you Thank you so much!!!!

I have moved cross country and locally several times and this was by far the best experience I have ever had.. Cannot say enough good thing about Ward North American from the estimate to delivery. No overcharge and no issues.

We went with North American Van Lines because we wanted specifically "professional" movers for our cross-country move. What we received were day laborers that had no idea what they were doing. They dragged our expensive leather sofa across the concrete, scratching the entire back. None of the movers had belts or straps. One mover hurt himself, one walked off the job because the pieces were too heavy. We gave all weights of our pieces which was not given to the driver.

Rainbow was a pleasure to work with from the efficiency and accuracy of the estimate to the care taken inventorying and loading. The actual bill was lower than the estimate. Final delivery was smooth without any issues. I highly recommend them.

When I spoke with Mike ** he listened to my concerns, asked questions, listed options and we devised a plan. He was patient, knowledgeable and considerate. Both he and Brenda **, who coordinated the move, called and kept me informed regarding every aspect of the move. They were able to answer my questions and address my concerns which made me confident I had chosen the right company. They are extremely personable and caring about the work they do.

Job very well done. The guys were fast and efficient. There were a lot of boxes and some pieces of furniture. But they handled it with ease. Handled the furniture delicately and provided good amount of padding. Overall, I highly recommend them.

The guys were professional, quick and efficient. They handled my items with care. When I needed an eta, the coordinator kept in contact with me and the truck to get me additional information, allowing me to run an errand and get back before the truck came.

Paul ** was our sales person and was very knowledgeable and easy to work with. The quote we received was very close to the actual cost. The moving team arrived on time and was very efficient in loading our belongings on the truck. Billy was the team leader and was excellent in managing the move. The truck arrived at our new home just 36 hours after the truck was loaded. Unloading took under five hours, due to Billy’s efficiency. He literally remembered each room our furniture had come from in our previous home. I highly recommend Sterling Moving and Storage. I would definitely use the company again.

The local agent wanted my boxes picked up by 12/9/21 so a road truck could pick them up on 12/16/21. THAT NEVER HAPPENED! She told me customers with items still in their home took priority! She never called me with updates. I had to call her! I called North American Van Lines and a representative called her. She clearly lied to him about the dates she gave me! It took 32 days for my boxes to be delivered! I've moved many, many times and this was my worst move ever!!!

Everything about my experience with Classic Moving and Storage in Eau Claire was great, from scheduling with the office to the care that the movers took with my belongings. Very professional! I highly recommend to anyone looking for a mover in the Eau Claire area.

EAMES LOUNGE CHAIR CUT INTO 2 HALVES. What a waste. All damaged since we called Allied (who we are familiar with because of military moves) but Allied sent our info to sister company North American Van Lines who then farmed it out to Valley Relocation. Valley Relocation did not treat this interstate move with the care and diligence we were promised even if we booked this since Nov. They forgot to schedule the craters and also changed plans at the last minute to crate and shrink wrap at their warehouse instead of our house In West Sacramento (no idea why as the move coordinator could not be reached. Don't know what else happened. No one could reach the driver who didn't show up to deliver. He showed up 6 days later. The sales person padded the budget with an additional $700-900 to have movers at delivery.

Megan, Oscar and their crew did a fantastic job. They showed up on time, they were fast, efficient and careful, both in loading and unloading. They were also very polite and considered our preferences. They Quickly solved any issues that came up. Thank you.

The move from CA to NV was a nightmare. We used NAVL as a 3rd party company through a local mover in CA that I'd used for local moves twice before. I trusted them and trusted that our belongings would arrive safely and intact. That didn't happen. We knew our move was going to be costly since interstate moves are based on weight as opposed to by the hour. So, we were prepared for that. We did save money by packing about 90% of our belongings and letting the mover pack the rest such as my husband's office and the kitchen. What we weren't prepared for was what we found after boxes were opened that had been packed by the movers. Nothing but an illogical, disorganized mess.

Ferree Movers did an excellent job moving my parents from Indiana to Illinois. The movers were thoughtful and accommodating in every way. I would highly recommend them if you are planning a move. The service was exceptional. The time they took to pack and load was also quite efficient.

I was assured our furniture would be blanket-wrapped and our items would be go directly from the truck to the container. Truck arrived outside of the contracted delivery date. Container was unprofessionally packed (furniture and boxes mixed together). Boxes were smashed and retaped. Furniture was broken. Boxes were missing. Almost all of the furniture was damaged as it was NOT wrapped.

Everyone was great, had a few things break but that was all. The guys were great who picked up our items and the same with the guys who delivered. Only have a couple of complaints and that is the salesmen said our CC would not be charged till after we received our furniture but it was charged after they picked up the furniture. Also should of been told plastic bins were no good to move in, only store things in. Otherwise we had no problem.

Excellent move. Pick up was done efficiently. The guys packed my furniture expertly and were very friendly and knowledgeable. Delivery was quick & everything was intact. Furniture was placed as I asked & beds assembled. Overall I could not have asked for a better company!

I moved with L&J over the summer. My move coordinators said it was the busiest time of the year. I would never have known. My phone calls text messages and emails were always returned quickly. My move was great. The communication was great from the moment of booking until after delivery. I would definitely recommend L&J.

My 55 inch television was broken during the move (cracked screen). Every piece of my brand new bedroom set was damaged. I submitted a claim 3 weeks ago and no one has gotten back to me. The movers themselves were very polite and helpful. I have used North American multiple times for multiple moves. I have always been happy and satisfied. I may rethink this next time I move. The claims service is not getting back to me on the damaged items.

The estimator provided a good description of the process. The 3 person crew arrived on schedule to move a two bedroom home. The moving crew was very professional, polite and efficient, followed my instructions and completed work faster than expected.

We have moved a great deal in our lives and this is by far the best move. The men did an outstanding job. They did as instructed and was super nice. We would give them a 5+ star. They were very responsible and caring.

Excellent service by Frank and Jeff. They were positive, consistent, and friendly. They were timely to complete all tasks and we appreciated how they were willing to assist with changes of equipment to be picked up and relocated. This is a good organization and open to be flexible to meet the needs of the customer.

Took twice the planned time yet job was still rushed. Packing was done poorly. Many items were damaged and I have just begun to unpack. Many boxes weren’t labeled at all. Almost impossible to track who packed what. Now I’m submitting feedback and the system won’t even accept it. What a totally unprofessional outfit. Disgusted.

The move was very organized, timely, and efficient. On top of that, the movers were incredibly nice and responsible with our stuff. I have used different moving companies before and have had some bad experience but these guys were great.

I’ve never moved across country and I had the best experience with this company. From the sales rep to the delivery driver, everyone was so nice, so helpful, went above and beyond. The people who packed my house had great attitudes and were very friendly. They enjoy what they do and it makes for such a positive atmosphere. The folks who unloaded the truck were just as great. They were quick and detailed. The driver was kind enough to arrive earlier than scheduled. All around, great experience.

Everyone from the person who quoted the job to the truck drive and crews who packed and loaded/unloaded our belongings were outstanding! They were professional, courteous and accommodating during the entire process. I would highly recommend this company to family and friends!

Best moving experience ever! This company has great communication, hard workers and are well organized! The delivery of our things was absolutely seamless. The workers were beyond helpful and careful with our things. We would definitely use this company again. If you are in the Jacksonville area, highly recommended this company!

The four people on my moving crew were prompt, efficient, courteous and professional. They handled moves to two separate locations smoothly and made the experience much less stressful than it could have been which was very much appreciated. There was a lot to keep track of and they all handled it well.

I submitted a request for my international move from Canada to USA in their website on 10/6/2021. I was told that agent would reach out to me. No one reached out to me. I followed up multiple times to hear different answers for the last 10 days or so. Now they are saying that since it is less than 10 days left they cannot help. Inferior Customer Service and no respect for customers. No follow up and fail to understand the pain of customers who are in bad situation due to them. PLEASE DO NOT TRUST THIS COMPANY.

Moved from Akron Ohio to Scottsdale Az. Came on time and did a very professional job of loading and packing our dining room furniture and 3 very large paintings. Excellent job. Delivery was as scheduled. Wish they put one of the dining room pieces back together it all in all. Very pleased with the job done.

This is a great moving company to work with. They communicated with me every step of the way, and always available to answer questions. The quote was accurate and very reasonable. Delivery was in the timeframe they promised. The driver called to let us know he was en route. Awesome!

Was good on setting up for loading out, move out day had a new guy so was like having to show guy how to. Took much longer than should have. Now delivery date was late. I don’t believe it should take 4 weeks to get refund back credited to card. Will say delivery guys Sanchez and Alex were great. Absolutely recommend them.

I was so glad to find AirVan. Scott ** was great in making us feel comfortable doing an estimate by coming to our house to see what we had. He was friendly and personable. Then we also had a great experience with the office and the movers. Wonderful communication. They were patient with our changing variables and schedule. The guys packing and moving and unloading were so nice and careful with our belongings. I would definitely use them again. Overall a trustworthy company and felt like we were taken care of so completely.

Rough, rushed careless, lots of broken art. Scratched leather, pottery. Missing slats for bed. Missing moving blankets that were mine. They unwrapped furniture at warehouse then loaded on his truck to deliver to me how do they expect to not damage stuff unwrapped?!

The overall move was delayed but good! However, I have 2 damaged items card table & a ripped off desk cabinet door (pics available). I cannot get the Boise/Meridian ID movers to respond! This was in the May/June timeframe. Driver excellent!

Vance and his team went above and beyond. They were on time, had excellent customer service, communicated about where our belongings went, and were very professional. We had several oversize items and a complex move schedule with several stops and they handled everything with white glove service. Thank you!

The guys who packed up and who met the van in Austin were very courteous and efficient… Manny the manager of the crew was extremely helpful and went above and beyond to accommodate me. I was told when I booked with Alex that the price was based on weight, and therefore I got rid of several very big heavy pieces but the cost did not go down at all. (Only complaint)

In August 2021 we moved from South Carolina to North Carolina. The crew was hardworking and positive. They picked up the load and delivered it a week later. They were very energetic and had a great working relationship within the team. We were amazed at their ability to move so many boxes and pieces of furniture in such a short time, especially in the summer heat! The only issue we felt could have improved was the communication on delivery times. We had other family members coming to help (driving a long distance) but we were uncertain when delivery would occur until the last minute.

Well for one, horrible communication. You have to call over and over because no one ever calls you back. Second, the fact that I'm getting this survey and I still haven't received my belongings is comical. It's now 13 days past the date I was told we would have it. Also, I received a bill for storage and they don't have it in that warehouse. I will never use this company again.

Eric and his crew were ultimate professionals and were very responsive when called upon. They went above and beyond to help with a few hiccups we experienced, not move related but sale of the house. I would recommend them to anyone who asks. Extremely positive experience. D.W.

I had a super great driver! Prompt, attentive, professional and careful. Could not have asked for anyone better! Even the staff brought in on both sides of my move were equally as great! They were just as respectful and cautious. I would recommend any of them over and over again!

Bill (Driver/Load Coordinator) was extremely organized from the household load on 8/9/2021 in Pittsburgh, to load delivery on 8/12 in St Augustine, FL. Crew was friendly & took extreme caution when packing & unpacking our household. There were no damages. Very happy I used North American Moving. Highly recommend.

NAVL earned my business because of generally positive reviews and their initial responsiveness in making the arrangements. However, I didn't ask enough questions about how the move would be conducted. The furniture pickup from my mother’s retirement home was very smooth and on schedule. The load then moved to a regional warehouse, where it was "containerized" and handed off to a third-party shipper for interstate transport. And that's where the problem began.

They were great. Even helped me place my Furniture. Handled a $40000 piano expertly. They moved quick and efficiently and kept to their price. Richie ** was very accurate in his estimate and was always one phone call away for questions. The call went right to his cell and not thru a computer.

The movers were all very pleasant however were not trained very well. Some of the pieces were heavy so movers asked for more help but were denied. These pieces were bounced down the steps. They also placed heavy boxes on boxes marked fragile ruining other items.

Avoid this company at all costs. They packed up my worldly possessions and charged me several thousand dollars with the contractual promise of an interstate delivery move. They missed the generous delivery window they agreed to. Then they moved the delivery window [within their own computer system] in an apparent attempt to avoid incurring late charges per their contract. They no longer return calls or emails and have stopped offering excuses. Again, avoid this company at all costs—it seems they literally cannot deliver. You do not want the headache they're giving me.

My experience with moving company was negative, grossly unprofessional & delayed… Upon final arrival-I had many items damaged, dismantled, & missing. Large items-mirrored dresser, Smart TV, 4 ft paintings, clothing, shoes. Multiple inquiries on my part-email phone calls - no response & resolve.

Great experience. Professional, experienced, fast and enjoyable. The packers were efficient and the movers were great. Would recommend Neutz moving company. You won’t go wrong with them. Call Erin for a quote. They are a great company to work with for all your moving needs.

Furniture move as downsizing. They had trouble with one large piece and I was ready to give up and just have them return to my other place. They figured it out and got it in. They were efficient and wrapped a my antique furniture well.

I was so happy with the two movers Reebe sent for my move. The main guy was Antonio ** who was absolutely professional and knew what he was doing. His friend was awesome too. Don’t remember his name. I had a huge China cabinet and a dresser my friend gave me. She lives in Lake Forest and I live in Winfield. Movers showed up in Lake Forest were very respectful and took proper care of their hardwood floor and took the China cabinet apart properly. Very prompt. Arrived at my house in Winfield. Movers were courteous and respectful. Reassembled China cabinet properly and moved dresser upstairs and reassembled. Everything was wrapped in quilted pads with stretch wrap around. No damage can occur.

I was extremely pleased with the way Juan ** and his co-worker wrapped and handled my sentimental furniture for its journey to California. They were both very friendly and engaging and great to work with. Their professionalism greatly exceeded my expectations.

The packers sent were two hours late, were ages 16, 20 and 80. No experience, no supervision. It was horrible. They did not know what they were doing. They followed no protocol. The few items they packed were broken, lost, unidentified, and never stickered. Unbeknownst to me several pieces of fine art were never packed. Just put on the truck. The driver, Brian, initially refused to load my stuff to move it because it was so horribly packed. He was a total ** too though. Never once apologized for the job his company did. Went off on how Covid isn't real, And other asinine totally unrelated political issues to my move.

The packing and loading in Greenville was not satisfactory for the amount of money we spent. We discovered at the unloading points that there were quite a few broken items- and it’s clearly from poor treatment of our items. I am really astounded to be honest. The last long distance move we did- with Allied - the only casualty was a melted candle. So, it is possible to pay someone to move you without breaking a bundle of stuff. I reached out to DeHavens to see how the could help, but have yet to hear back from the point of contact Jim **. I would be hesitant to go with North American based on this affiliate's poor service.

The team was prompt, professional and efficient. Easy to work with and they made the move easy. They treated my furniture and personal belongings with care and communicated very well. Would highly recommend for anyone that is looking for fast, easy and professional.

Move was done extremely well. The crew was pleasant, efficient and careful. Took less time than estimated. I would use this company again and also recommend it to friends. The whole process was very easy from the initial survey and estimate to the completion of the move.

I really appreciated the effort and communication given by Ward. Our driver Randy was honest and very thorough. We really liked working with him. Jennifer at the office was great. She called to make sure we were aware of what was going on and what to expect. Overall I’m extremely satisfied with their help.

Excellent notifications and support with questions. Pick up and delivery was professional and the movers were efficient and filled the storage area in a way there was access to the boxes and furniture. Would recommend this company to others. I have moved across the country several times and this was the best service from start to end.

From beginning to end I had a great experience using North American moving services. The only negative part was the company with breaking down and putting up the bed they were late both times. The movers, Jacob, Alex and the crew were kind, patient and helpful. Excellent service.

Move went very smooth. We worked with 2 groups Loaders & unloaded since this was a State to State move. Workers arrived on time, they were polite and professional. They treated our belongings gently and did the best they could to protect them.

I cannot find words that describe the outstanding service we received. Dalton was a remarkable supervisor/leader. He is a great asset to your organization. He should be considered for upward mobility. The pickup and delivery was outstanding. Unfortunately I can only remember two of Dalton’s crew. Tyler and Tylor were outstanding team members...as were the packing team. All Neighbor contacts from first to final contacts was outstanding communicators...We were never left in doubt. Thanks. Richard and Didda **. Ps. Five stars are insufficient

This was my second move with American Van Lines. I have been very happy with my experience with American. I have opted for the moving insurance both moves. I had some minor scratching on my wood dining table. I contacted American to ask that they repair the scratches. All I got from them was the run around and jumped through hoops. Long story short they would not repair the scratches, because they could not determine if they caused the damage. There was no notation from the movers of previous damage. If you are using them, save the money for the insurance, it is worthless. I am just lucky my damage was minor. I shudder to think how it would have been handled had all my furniture been destroyed. Take warning.

Very nice and they moved me with both heart care and speed, I will use them again. This was one of the best experiences I have had with movers. Will gladly recommend them to those I know. My thanks to them and I know a friend that watched them and will be using them as well.

I have written your firm on each stage of the move… from Mike’s estimating, Mr. ** loading, transporting and unloading and post arrival of the shipments. I can say in total, the whole process and goods arrival, which included three drop offs was nothing less than outstanding.

We had a few large items coming to our new home from my parents' home. The local office and then driver dealt well with the estimate, pick up on their side and communication and drop off here. The driver was delayed but we were kept up to date. Drop off was smooth and all arrived in good shape.

The truck and four men, Michael, Travis, Josh and Xavier arrived on time and proceeded to work carefully and steadily until the apartment and garden items were all loaded. Then they drove 1.5 hrs to my new home where they unloaded and placed everything by my direction. They were courteous, helpful and efficient. I could not be happier!

North American moving services (David Moving of Baton Rouge, LA) did a great job of moving all my furniture and boxes. They came to inventory the home items and provided an accurate binding estimate. Only thing I wished they would have have done differently is delivered my stuff early instead of making us wait 6 days but I understand it wasn’t possible due to bad weather. The overall moving experience was great. I would recommend North American Moving Services to anyone moving to another State or cross country. Thanks for a positive moving experience!

I was told by the salesman as soon as I called with an address, they were on their way. I called Mr. ** with an address, on the 26th of April, he said: the 2nd of May. When the 2nd arrived I called again. I was informed by Mr. ** I could expect delivery between the 12- 18 May. He also charged me an additional $300.00, because he failed to tell me May and June were their so called busiest months. Had he shipped the household items when I called, as he promised, the articles would have arrived BEFORE the busy months, and I would still have money in my pocket.

Mark was great with regard to guiding me thru the quote and then requoting me as it was a number of months later. I have to say that he is a true professional. Lisa was great in explaining everything with regards to insurance and the paperwork and the follow up. My hauler was Kenny and what a true professional and he treated my items as if they were his. Unfortunately some pieces did wind up damaged but it is being addressed. Overall this is a great company.

The group of employees who work at Baymeadows Moving in Jacksonville, FL are supreme at their work. They listen well and cared about our things as if they were their own. I recommend Baymeadows Moving to all who are relocating across country or anywhere. Thank you to all who helped us.

Where do I begin? The crew who picked up my items didn’t protect the floors at all, helped themselves to soda, and jammed exercise equipment which needed disassembly out of the door. At the delivery location, that crew stated the equipment should have been disassembled and couldn’t move multiple items down one flight of stairs. North American has been unresponsive and can’t explain why their own movers have told me that the pickup wasn’t managed properly. Customer service is a disservice. They’ll tell you that they need to do research and will call back but never do. Now, I’m stuck with items which are still wrapped, and North American is enjoying payment for their partial work. I’ve moved several times. This one was the worst and will make me reconsider moving again for the rest of my life.

Usually moving experiences are difficult for all parties: however, this service provided me with four of the best movers that I have ever experiences. I have moves almost 20 time in the last 50 years. These Movers were hard-working, with a great sense of humor and actually listened to me concerning the difficult, heavy antiques and large statues. These men made a difficult move appear easy. The move was so great that I would never hesitate to recommend Diamon & Bacorin to anyone.

David, our estimator was honest and fair.. The office staff were extremely helpful. Pickup and delivery were both on time and professionally handled. Our pick up driveway was steep and crooked and the driver maneuvered it well. I would use Lile van lines every time. They did very well.

Tina stayed in contact with us thru the entire move. The driver and movers were very respectful of our home and the move was flawless. The move to our new location was not ready to move in and we had to move our belongings to a storage rental. North American made the change and stored our possessions in the storage unit and packed the unit so well. We did not have to rent another storage unit saving us over 400 dollars a month. I would definitely use them again.

Our move went smooth and was handled very professionally. From initial contact to completion. We did have one issue. One of our large screen TVs no longer functioned properly. After reaching out and filing a claim. We are very satisfied with the communication and attention in resolving this matter. Thanks Mike and the Baymeadows movers customer support team. If you need a care free move. We recommend Baymeadows Moving and storage????

I chose to pack my own boxes when moving. However, the movers put furniture and heavy boxes on top of boxes that were marked fragile. I had broken items but my claim was declined because I packed my own boxes. So if you pack your own boxes evidently they just stack them any which way because they don’t have to reimburse you if anything is broken. I would not recommend this company.

Ben gave us a pretty accurate estimate & told us what we could expect from N. American. Packer was very efficient and did a good job. John, the driver, and his son were also very efficient. Everything was delivered in good condition with only one small mar on a furniture leg. Everyone was very friendly, polite, & helpful with the exception of Jennifer **, the move coordinator. Unanswered phone messages and emails was very frustrating for us since our condominium required advance notice of the move-out date. Jennifer finally gave us a date just before packers were to come & we never heard from her again. Wish we had a better communicator for our move coordinator. However, overall a good experience & we would recommend North American to others.

Our move was very smooth and professional. Loved all the people involved. Everything was on time and we were kept in the loop at all times. It was a stressful time and they made it much easier. Highly recommend to anyone!!!!

Outstanding, good, great, reliable service, great, responsive, on time, trust, honest, free, friendly, courteous staff, good job done well, worth it and will be there for you to get a chance for a tour and to get the money back in for a

Exceptional, awesome service! Ian and Tyric were very, very efficient with their time, very courteous and accomplished everything we asked for. Such great attitudes, even after hours of moving. We highly recommend Neighbors Moving to anyone who is moving. We love that they are military vet owned and operated.

I would recommend Riley Moving and Storage to everyone who asks. Jyl was great to work with and answered all my questions and was always in communication with me. Jamie and his crew were professional, neat, and fun! They made my move back to Minnesota a dream with no stress or worries for me!

The two men were on schedule, they called to tell me they were on the way. They removed a tv support on the wall, replaced a part in my bed that had fallen off previously. They could not have been kinder or more professional.

Have used this Co. for both moving (2 times) and at one time two years of storage. Have had no complaints. Broke one glass which they promptly replaced, even during storage. Found them to be friendly, helpful, knowledgeable and extremely professional and respectful. Would HIGHLY recommend for anyone needing to move and would use again if I needed to store or move anything

Great experience! Lamonz, Taurus, Jacob and Nathan did an excellent job moving my furniture and belongings safely to my new home! They were faced with unforeseen problems during the move but that didn’t stop them from getting job done. They were always positive and polite when they were talking to me. I knew it was harder for them but they never complained.

The crew that came to help moving our four bedroom house were hard working, experienced, descent, and truly helpful. They worked nonstop, no break! They disassembled, wrapped, and took every item to intended place with care. They respected public health recommended procedures regarding covid. The truck they came with was nice, hardwood floor, clean, and good looking. The whole thing looked sleek in a new neighborhood I moved to. They had all the tools, tapes, drapes, boxes, etc. I had my own boxes from last move. It was really worth it! Moved a 4 bedroom stuffed house from 8am to 2pm!! Like a magic!

Christi was wonderful to work with. The crew who picked up the piano were professional and extremely careful. To date excellent service. Piano is to arrive at destination next week. This is a special gift for my granddaughter. It is a priority that is treated with extreme care and arrive in top condition.

Very good service, very nice and very helpful crew. Did a great job and would highly recommend this crew and Reebie Moving Co. Took a lot of the stress of moving away. Also used them to pack us and highly, highly suggest using that service. Well worth the extra money and best decision I made.

I was very nervous about selecting the right moving company during my recent move from NJ to FL. North American Van Lines quoted the best price so I was even more nervous they would service as promised. From the very beginning, they followed up consistently. The driver (Brad **) and crew showed up early on moving day and delivery day, they got right to work and never complained about anything. They were professional and friendly. Lisa, my coordinator called while they were there to check in to make sure everything was going well. Lisa also called many times to make sure I received calls from the driver regarding timing and see if I had any questions or concerns. All in all, North American Van Lines was terrific. Honestly, I can't think of one thing to complain about.

Gary ** was very personable and always kept me up to date on the delivery timing from the initial start of the move to very end. Long distance movers should be compensated for their tireless journey and loading and unloading. Extremely hard work.

North American Van Lines (University Moving) did a good job with an interstate move I had. Julie from Client Services followed up regularly with updates on arrival times and making sure everything was going smoothly. The movers made sure everything was properly moved out and into my new place. Only thing that came up was some minor scratch marks on the wall from the movers moving the dresser mirror, but luckily that mostly came out with some soap and water. What I liked most was that payment via cashiers or certified check didn’t have to be made until delivery. This was nice, because some moving companies require a deposit up front. Recommend people consider this company in doing an out of state move.

I recently coordinated a move for my parents with the DeHaven’s team from NC to GA. I have personally moved 10 times in the past 20 years and I can say with total confidence that this was the most professional and well executed move I have ever received. They provided my parents exceptional service for the first phone call to get an estimate, to the last box being moved into the new home. They provide fair pricing for packaging, loading, storage and delivery! They took such care packing every item, moving and loading and delivery and setup. We literally could not find the smallest amount of damage on a single item. Not one. Remarkable! The crews were so curious and professional on both ends of the move. I just cannot say enough for how well they took care of my parents and their things. I truly appreciated this respect and service. I will never move again without DeHaven’s! Thank you all!

The delivery people seemed to have had no trouble finding the residence and stated that they had been in the area before, although it was a rural area. They were very professional, respectful and cordial. They arrived timely and within the time frame that was given. They brought item into room when they were asked and handled it with care.