North American Van Lines Reviews
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About North American Van Lines
North American Van Lines provides quotes for local, long-distance and international moves, with pricing options that include both binding and nonbinding estimates. The company provides services that can help residential moves and corporate relocations go smoothly, including packing, unpacking, storage and furniture assembly. It has over 500 agents nationwide and provides shipment tracking so customers can check the status of their move in real time.
- Offers guaranteed pricing based on quotes
- Provides satellite-based, real-time tracking
- Well-rated moving crews
- Requires phone and email consent to get a quote
- No finalized pricing without in-home estimate
- Some complaints about lack of discounts
- A few conflict resolution complaints
Featured Reviews
North American Van Lines move types
North American Van Lines handles a variety of moves, including residential and military relocations. It supports local, long-distance and international moves, offering tailored services for different needs. North American Van Lines offers corporate relocations, including moves for hospitals, offices and industrial facilities. The company also provides auto transport for vehicles within the U.S.
North American Van Lines services
There is a wide range of services and products from North American Van Lines that allow you to customize your move to meet your needs.
Packing and unpacking
North American Van Lines offers three packing options: self-packing, full-service packing and fragile-only packing. Your packing plan can also be customized to accommodate specialty or high-value items, including furniture, artwork and family heirlooms.
You can buy moving supplies like wardrobe boxes and dish barrels if you plan to pack yourself, but if you choose packing or unpacking services, those materials are included.
Storage
North American Van Lines provides climate-controlled storage options for local and long-distance moves. The company’s network of facilities across the U.S. and Canada offers short- and long-term storage solutions for both residential and commercial moves.
Loading and unloading
Movers with North American Van Lines are instructed to load the truck strategically in order to prevent shifting and damage during transport. Upon arrival, they will unload your belongings and, upon request, place items in specific areas of your new home.
You can also opt into additional services, like unpacking and debris removal. The company offers furniture and appliance setup. Additional cleaning services are available to prepare your new home before moving in.
Full-value protection
Standard released-value protection covers 60 cents per pound per damaged item at no extra charge. You can upgrade to full-value protection, also called full replacement value, which bases coverage on a valuation of $6 per pound with a minimum shipment value of $6,000. The mover’s maximum liability is calculated by multiplying the shipment weight by $6. For example, a 10,000-pound shipment would have a maximum liability of $60,000.
Estimated cost of full-value protection
| Shipment weight | Estimated cost (5% to 6% of weight) |
|---|---|
| 2,000 lbs | $100 to $120 |
| 5,000 lbs | $250 to $300 |
| 7,400 lbs | $370 to $444 |
| 10,000 lbs | $500 to $600 |
If an item is lost or damaged, the mover may reimburse you for its current value, replace it with a similar item or repair it when possible.
As of publishing, this kind of coverage at North American Van Lines typically costs 5% to 6% of the shipment's total weight. A 10,000-pound move would cost about $500 to $600 for full-value protection. If an item is lost or damaged, the mover may reimburse you for its current value, replace it with a similar item or repair it, when possible.
Corporate relocation data and research
North American Van Lines performs research about business moves in partnership with Corporate Relocation Today and publishes key findings about relocation trends, talent acquisition challenges and program management strategies on its website. You can download complete studies and white papers by filling out a form on the company’s site.
» LEARN: Is moving insurance worth it?
North American Van Lines cost
Average moves range from about $800 for local relocations to more than $17,000 for large cross-country moves, according to sample pricing on the company’s website. North American Van Lines offers both binding and nonbinding quotes, with an option to request customized pricing structures.
Pricing structure
North American Van Lines offers several pricing structures to match different needs:
- Bottom-line pricing provides a guaranteed total cost.
- Not-to-exceed pricing means that the final cost won’t exceed the quoted price, but it might be lower.
- Customized pricing includes additional services for a tailored moving experience.
Binding vs. nonbinding quotes
Some pricing structures at North American Van Lines are binding, and some are not.
| Pricing type | Type of estimate | How it works |
|---|---|---|
| Bottom-line pricing | Binding | Price guaranteed as long as the details of your move stay the same |
| Not-to-exceed pricing | Binding | Final cost won’t go over the quote, but it could be lower |
| Customized pricing | Partially binding | Guaranteed cost for parts of the move; final bill based on weight and added services |
Pricing that is binding requires an in-home or virtual survey. Licensed movers must indicate whether a quote is binding or nonbinding in the written estimate. If you’re not sure whether you’ve received a binding or nonbinding estimate, read your quote carefully before signing.
Cost by type of move
Here are the company’s average costs according to each type of move:
| Type of move | Average cost | Cost range |
|---|---|---|
| Local move | $1,450 | $800 to $2,500 |
| Long-distance move | $3,400 | $2,200 to $10,500 |
| Cross-country move | $7,650 | $4,400 to $17,000 |
Cost by distance and home size
Here’s some sample pricing from North American Van Lines to give you a sense of how estimates can vary according to mileage and number of bedrooms:
| Length of move | 1-bedroom apartment | 2– to 3-bedroom house | 4- to 5-bedroom house |
|---|---|---|---|
| 150 miles | $1,800 to $3,000 | $5,500 to $7,500 | $10,500 to $13,900 |
| Over 400 miles | $2,200 to $3,500 | $6,700 to $9,250 | $12,900 to $16,900 |
Discounts
Members of some groups, including The Senior Citizens League, Union Plus and Veterans Advantage, may qualify for a discount on local or long-distance moves with North American Van Lines.
North American Van Lines FAQ
Where is North American Van Lines available?
North American Van Lines is available in all 50 states, Canada and over 130 other countries.
Can I track my move with North American Van Lines?
Yes, North American Van Lines utilizes satellite technology that lets the company see where your belongings are at any time. You can track the status of your shipments on the company’s website.
Do I need to complete an in-house estimate with North American Van Lines?
Yes, to receive an accurate moving quote, you’ll need to complete an in-house estimate. The company offers a virtual survey that’s similar to a video call experience. As you use your phone camera to walk the agent through the house, they’ll work to determine the total weight of your belongings, the layout of your home, access points and more. This information helps your moving consultant make an accurate estimate.
How long does it take to get a moving quote from North American Van Lines?
You can get a free instant quote online that’ll give you a rough price for your move. However, your consultant won’t offer an official moving quote until you complete a home survey. The company recommends getting quotes about six weeks before your move.
What does a binding vs. nonbinding estimate mean with North American Van Lines?
North American Van Lines offers three pricing structures, some of which are binding and some are not.
Bottom-line pricing is binding, meaning your total cost is guaranteed as long as your move details stay the same. Not-to-exceed pricing is also binding, but your final cost could be lower if the move ends up costing less than the price you were quoted. Customized pricing is partially binding — some services are guaranteed, while others are billed based on the final weight or work completed.
How do I file a damage claim with North American Van Lines?
You can file a damage claim with North American Van Lines by filling out a form on the website. At the bottom of the page, click “Domestic Claims Form” under “Customer Support.” From there, you can submit your claim online or choose to send it by email or snail mail.
What’s the delivery timeline for a move with North American Van Lines?
Those who book long-distance moves with North American Van Lines usually see their items delivered between 10 and 14 days.
Moving timelines can vary quite a bit based on distance, weather and traffic. Local moves usually take just one to two days, depending on the size of the home and crew availability.
Is North American Van Lines worth it?
North American Van Lines may be worth considering if you prioritize a positive experience with your moving crew since the company received high ratings in this area. However, if discounts or customer service are more important to you, this company might not be the best option since ConsumerAffairs reviewers gave the company low marks in these areas.
While the company's pricing is comparable to average moving costs, customers didn't have positive feedback for the number of discounts that were available. Some reviewers also mentioned negative experiences with customer service, especially in terms of conflict resolution. If these two factors are important to you, it might be worth exploring other options.
North American Van Lines Reviews
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Reviewed May 8, 2026
Terrible experience. They sent us two guys when it was supposed to be four. They showed up a day early then came back the scheduled day at 6am and didn’t leave until after 10:30pm. Then for the delivery day they again only had two guys and didn’t finish until after 10:30. They were two ** and the driver didn’t even speak English. Super unprofessional.
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Reviewed April 17, 2026
We recently hired North American to move us from NV to MO. At the last minute, North American informed us that a different company, Atlas Transfer, was going to be handling the delivery of our items to MO. The out-of-state delivery crew was in a big rush to beat the traffic back home and as a result rushed through the delivery of our items, resulting in damage to several pieces of furniture. They also failed to reassemble several items. After our move, even with our well-supported facts, the claims adjuster was very dismissive and uncaring and did not resolve the claims to our satisfaction. It's clear that this company doesn't honor their obligations and places no value in preserving a customer's goodwill. Based on this experience, we would NOT recommend using North American Van Lines.
Reviewed April 6, 2026
I hired North American Van Lines to deliver my goods from Florida to Nova Scotia, Canada. They arrives in terrible shape. The clothing was thrown in boxes not hung up in wardrobe boxes. My shoes were thrown in a box with other things piled on top so they were marked and damaged. I had to throw them in the trash. Some of my appliances would not work after paying for their shipping. A total disaster. They would do nothing for me. I did not receive any reimbursement. My Blender & power washer would not work. I could have bought everything new with the price they charged me to move; almost $7,000. US.
Reviewed March 28, 2026
HORRIBLE. I don't have space to detail everything but they "lost" a lot of my property, including a 60" TV. A lot of my furniture was disassembled and only pieces returned, nothing in its entirety making the pieces worthless, boxes and plastic totes were delivered crushed in with damaged items. My toaster oven/air flyer actually has a shoe tread mark on the side where it was stepped on and crushed in. The company denied my claim because I can't prove I had any missing property or that their employees were responsible for the damage in the photos.
Reviewed Feb. 13, 2026
Female representative was very rude over the phone! She needs a training on how to speak with potential clients over the phone. Second I am glad I saw how this company does not value its clients prior to moving forward, if they could not even effectively communicate with me over the phone! And this came referred as a company who works with veterans I think not and will definitiely not recommend to anyone I know!
Reviewed Jan. 25, 2026
This company destroyed, broke, and stole our possessions from Ma to Florida and charged a fortune. Long story short, the home fell thru and we had to put everything in storage. Standing outside the store unit... could not check all bins and possessions in a driveway on 100 degree day. Had to sign for it when done.....(First problem) Stored for 3 months and received broken and missing items. Paid for items moved to be tossed in trash. Call company and they said, "You signed for it and that's the end... If we find your missing bins, we will let you know...." Never heard back from them... Totally screwed. Lost Thousands!!!! Beware 2022 year, Devastated. Take the $14 Thousand they charged us and buy yourself new items.... Totally Screwed...Beware.
Reviewed Jan. 5, 2026
If I could give 0 stars, I absolutely would! This has been by far the worst moving experience I have ever had. After my move, I had damaged furniture, including two beds that were disassembled by the company and never properly reassembled or repaired, making them unusable. I also had two boxes delivered completely soaked/wet, which is unacceptable. I sent countless emails and made multiple calls trying to resolve the damage through their claims department. Communication was extremely poor, and after months of delays, I ultimately received a denial based on technical excuses instead of a real solution.
To make matters worse, after all of this back-and-forth, I received an email stating that the claims representative I had been communicating with had left the company, leaving me with no continuity, no resolution, and even more wasted time. I should not have to file complaints with the BBB and federal transportation authorities just to get a moving company to take responsibility for damage they caused. Save yourself the stress. I would never use this company again.
Reviewed Dec. 20, 2025
If only I could give less than a star. Moving from Surprise. The packer Lonnie and daughter showed up about 7:30am and left at 9:00am and didn’t finish packing. They just up and left leaving behind packing materials. They didn’t pack all our breakable items. Very unprofessional and condescending towards my daughter who is autistic and had a seizure during the packing because of all the stress. Of course being a Saturday no one is around to get help and bring a crew to finish packing.
Don’t use Lonnie’s crew at Beltman North American movers. Worst experience ever. We are a long distance move and the day isn’t even over. The driver of the moving truck helped with packing before loading everything onto his trailer. We bought him a pizza for helping when it’s not even his job! We won’t receive our furnishings until after Christmas. You can be sure we will complain and go after the company if anything if broken! 😡 I don’t have a receipt yet because this is just the beginning of the moving process and it’s costing us close to $10,000.00! NEVER AGAIN!
Reviewed Dec. 18, 2025
The two people worked very hard to properly wrap and load our belongings. The delivery likely could have used a third person to assist with heavy items. The hallway going upstairs will need to be painted, their are marks, dings and scratches the entire way up and the corners of walls will need to be filled and painted.
Reviewed Dec. 17, 2025
The person, Elizabeth **, who did the move estimate was very helpful and honest and recommended ways to keep costs down and provided great service by answering all my questions and keeping me updated on the steps in the process. I will use this company again due to her great service and honesty. She saved me time and money and will recommend this company to everyone.
North American Van Lines Company Information
- Company Name:
- North American Van Lines
- Website:
- www.northamerican.com
