North American Van Lines Reviews
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About North American Van Lines Reviews
For over 80 years, North American Van Lines has offered clients predictable pricing for local, long-distance and international moves. The company provides plenty of services to help residential moves and corporate relocations go smoothly, including packing, unpacking, storage and furniture assembly. It also sells various moving boxes and supplies. It has over 500 agents nationwide and tracking so clients can check their move’s status.
Pros & Cons
Pros
- Offers a guaranteed price based on quote
- Uses satellites to give a real-time location
- Available in all 50 states and beyond
Cons
- Must consent to marketing to get quote
Bottom Line
North American Van Lines uses experienced movers from around the country to help households and businesses move. It offers free ballpark estimates online and virtual home surveys for more detailed quotes. The company handles many types of moves, including international and corporate relocations.
Featured Reviews
I contracted North American to move me to Florida and I have to say they were very professional and courteous. … I would say they are beyond good. They were on track from day one ...
Read full reviewObtaining a quote was easy and fast. However … our point of contact the moving consultant was not helpful and did not respond to our inquiries in a timely manner or at all. The pa...
Read full reviewNorth American Van Lines move types
North American Van Lines provides local, long-distance and international moves for households and corporations. Here’s a look at its move types in more detail:
- Local: Whether you’re moving across the street or a couple of towns over, the company can help get your belongings to your new home.
- Long-distance: North American Van Lines is authorized to handle interstate moves. Customers get a personal consultant to walk them through each step of the moving process. In addition, free stretch-wrapping services help protect your upholstered belongings.
- International: The company has a significant global presence, operating in over 130 countries. It provides customers with customs information and tips for what to bring and not bring to different countries.
- Corporate: North American Van Lines offers moving and relocation services for businesses and employees. It provides on-site coordination, 24/7 shipment tracking, disposal and donation services, transition planning and several other services to ensure a streamlined moving process.
North American Van Lines services
By offering several different levels of service and various moving products, North American Van Lines makes it simple for you to customize your move to meet your needs. The company offers the following:
Packing and storage services
The company has three options for packing your current home. You can do it yourself, have your movers do it or opt to pack everything but fragile items yourself. North American Van Lines should have the containers you need to pack everything you own. There are options for wardrobe boxes and dish-pack barrels, and the company has stretch wrap to protect your furniture.
The company can also help arrange the rental of a climate-controlled storage space if it’ll be a while before you move into your new home.
Loading and unloading
The movers will load the truck properly to ensure nothing shifts and breaks during transport. North American Van Lines also unpacks the truck at your new home — and you can tell the team where to put each box. As a part of this service, you can also opt for unpacking and debris removal.
Installation and assembly
If you want help setting up your furniture and appliances, your relocation specialist can help arrange for this help. You can also ask about cleaning services to ensure your new home is ready for you.
Full-value protection
Like most moving companies, North American Van Lines offers released-value replacement coverage at no charge. This level of coverage pays 60 cents per pound per damaged item. If you want to get the full value replaced, you’ll need to purchase additional coverage.
North American Van Lines cost
The company offers free ballpark quotes online. To get one, you’ll need to provide some basic information about your move, including:
- The size of your house
- Where you’re moving from
- Where you’re moving to
- When you plan on moving
- Your name, phone number and email address
Once you get a basic quote, a moving consultant will contact you for more information, including a virtual home estimate survey. You’ll get a formal quote for moving when you provide this information.
You can decide if you want bottom-line pricing or not-to-exceed pricing. Bottom-line pricing means you’ll get a guaranteed price based on your personalized quote. Not-to-exceed pricing means your actual moving expenses may be less — but not more — than quoted.
The company also offers customized pricing for those who hire the company for additional moving services. Your moving consultant can walk you through your options so you can decide which is best.
The North American Van Lines website has a few example prices listed. For a more accurate quote for your specific move, contact the company for a quote.
| House size | Weight of belongings | Distance to travel | Average price |
|---|---|---|---|
| 1-bedroom apartment | 2,000 pounds | 200 miles | $1,500 |
| 1-bedroom apartment | 2,000 pounds | 1,000 miles | $4,500 |
| 2- to 3-bedroom house | 5,000 pounds | 200 miles | $2,700 |
| 2- to 3-bedroom house | 5,000 pounds | 1,000 miles | $7,000 |
| 2- to 3-bedroom house | 7,400 pounds | 200 miles | $3,800 |
| 2- to 3-bedroom house | 7,400 pounds | 1,000 miles | $5,300+ |
Discounts
Members of some groups, including The Senior Citizens League, Union Plus and Veterans Advantage, may qualify for a discount on local or long-distance moves with North American Van Lines.
North American Van Lines FAQ
Where is North American Van Lines available?
North American Van Lines is available in all 50 states, Canada and over 130 other countries.
Can I track my move with North American Van Lines?
Yes, North American Van Lines utilizes satellite technology that lets the company see where your belongings are at any time. You can track the status of your shipments on the company’s website.
Do I need to complete an in-house estimate with North American Van Lines?
Yes, to receive an accurate moving quote, you’ll need to complete an in-house estimate. The company offers a virtual survey that’s similar to a video call experience. As you use your phone camera to walk the agent through the house, they’ll work to determine the total weight of your belongings, the layout of your home, access points and more. This information helps your moving consultant make an accurate estimate.
How long does it take to get a moving quote from North American Van Lines?
You can get a free instant quote online that’ll give you a rough price for your move. However, your consultant won’t offer an official moving quote until you complete a home survey. The company recommends getting quotes about six weeks before your move.
Is North American Van Lines worth it?
North American Van Lines integrates technology to help clients track their belongings, lists its MC and USDOT numbers clearly on its website and provides a Quality Mover Award for agents who meet particular standards.
It could be a good choice if you want a customized moving experience. The company provides instant quotes on the website, but you have to agree to receive phone calls to get the quote — and then an agent has to complete a home visit to give you a more accurate, detailed estimate.
North American Van Lines Reviews
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Reviewed Sept. 18, 2023
The move itself went very well except for timing issues. Our driver Zac was excellent, knowledgeable, careful with our furnishings, and very pleasant to work with. His helpers were also very good. However, some packing was to take place on Tuesday of our move week with the load on Wednesday. Zac showed up on Tuesday in an 18-wheeler to begin the load. We weren’t quite ready. Also, he was to give us a firm delivery date on the load date. He said Saturday. He hedged a little but later assured us that a Mr. ** (Apparently the chief at Cord North American) said that Saturday would be fine. We cancelled our extra nights of hotel reservations at our destination. The next morning, near the start of our long drive, Zac called to say the delivery would not be until Monday. We had to rebook a hotel for two nights at an extra cost of about $200.
In fairness to Zac, the original weight estimate of our load was too high by about 30%, which seems extreme. That meant the truck had some spare room at the back. Cord North American found an opportunity to fill the truck with another customer’s goods, which had to be unloaded before ours. It was difficult to get that explanation out of Cord management, however, none of whom seemed to want to accept accountability. In all, we were very pleased with the performance of the driver and crew, though mistakes were made by Cord in the weight estimate and in communicating a realistic expectation for delivery.
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Reviewed Aug. 14, 2023
Great Experience overall, Ian Roberts was a friendly, accommodating and a helpful advocate. Your driver was on time and efficient. The only issue we had was with your pack. The Packers packed boxes way to heavy, causing many of them to tear in transit and were very heavy to move around the new house. Labeling of box location could have been much better and packing done in more boxes to make them lighter to deal with. I would not recommend using these packers again.
Reviewed May 16, 2023
I cannot say enough positive things about North American Van Lines/University Moving & Storage - I was worried about such a big move from Ohio to Texas but all my worries faded completely with the professionalism shown me from the staff at North American. Blake was so thorough and quite accurate as to the cost of my move. Freida was my coordinator and was wonderfully patient with me and my many questions. Nick was the trucker and his expertise was evident when he delivered my belongings on time and in perfect condition. Prior to my move, I had gotten 4 quotes - of these, Blake seemed the most confident in his estimate and in North American, as a company, to deliver top-quality service. He was right. Thank you to Blake, Freida, and Nick for such a great experience.
Reviewed March 15, 2023
The move - from my very first contact with Donna ** - was effortless on my part. Julie ** was wonderful with the business part. She answered all my questions over many phone calls graciously and she always had time for me. The driver, packers and loaders - Brandon, Paul, Brock - were efficient, fast, and all my belongings and furniture came fine. Nothing was broken. Brandon even gave me hints on how to go about unpacking all the boxes. These guys were friendly and personable. All in all, I would recommend this North American Van Lines agency to everyone!
Reviewed Oct. 22, 2022
Honestly I was a little hesitant hiring this company after reading a couple of reviews about missing items. However, doing one’s own due diligence is all it takes to realize that this is an excellent enterprise. Beginning with appointment to do remote survey, to the interaction with my move consultant Anthony **, on to the moving day and delivery, the experience was smooth and very pleasant. The moving crew Jose and his son were fantastic, extremely attentive to our need and took special care loading our belongings and the delivery crew in Georgia was just as competent, professional and courteous. We are so pleased with the service provided by North American Moving Services/Hall Lane and would definitely recommend them to anyone needing moving service.
Reviewed Sept. 15, 2023
North American was contracted through Beltmann Relocation Group and, in our case, North American contracted its driver and the driver contracted the movers. We had a very good experience moving from AZ to WY. The driver was great and the movers he used in AZ were excellent. They wrapped every piece of furniture in moving blankets and plastic wrap. To save money, we didn’t use their packers and I’d been packing slowly for months, even before putting the house on the market. The insurance was affordable, so we chose the no deductible option. Our load arrived within the week but in a different trailer. We were told and made aware our load would be moved from the trailer used to pick up our belongings in AZ to another before arriving in Cheyenne.
Our driver arrived 2 hours before the movers, because they had not been contacted by the driver’s scheduler prior to that day, and had to drive up from Denver. They were admittedly high and in a hurry as they hadn’t expected to work on a Sunday, ripping through the plastic wrap with box cutters hastily. They managed to gouge and scratch my dresser, but we didn’t find any damage to any other furniture items. Since we were moving from our snowbird home to our primary, we had the movers stack the boxes in our garage so we could take our time unpacking and finding a proper space for everything.
Eleven days later, we discovered a small box containing my bocce ball set was missing and immediately contacted our K.V., our representative at Beltmann, to file a claim for that and the damage to the dresser. She was going to see if she could locate the missing box. We didn’t hear anything from her for almost 30 days, so I reached out to her and she referred me to CO., a representative at Sirva, which I assumed is the insurance company, and I filled out the appropriate form to report our claim.
We received notice from Sirva that the dresser would be fixed but the missing item was not covered because we didn’t report it missing the day of the move, despite the fact that the claim form says you have up to nine (9) months to file a claim. Explaining why we didn’t discover it missing sooner, I was informed my husband signed off on the inventory sheet even though we didn’t mark off the “bingo card checklist.” I explained we were not given that sheet to inventory and that the driver presented it to my husband as he was about to leave, only asking that he sign it. I appealed this decision and was referred to W.L., another person at Beltmann, or Sirva, or North American, because at this point I’m not sure which entity I’m dealing with, and then W.L. referred me to M.L, whom, we assumed, had the final say. Finally in August we received a letter from M.L. explaining:
“It appears this item would have been packed in a pack by owner carton. I do not see this item listed on the inventory separately. Carrier personnel were not involved in packing items into the cartons and we have no knowledge of the contents of the cartons or the value of the contents,” and for that reason they would only allow us a MAXIMUM of $150.00. The cost to replace the bocce ball set is $254.06. So, I guess, when one reason to deny coverage fails, you make up another. I don’t understand how who packed what would make a difference. Like, would they know which box contained what items AND THE VALUE OF EACH if they contracted someone to pack our belongings? I asked M.L. and this is the reply I got, “As I indicated previously, the carrier has no knowledge of the contents or value of the contents of a packed by owner carton.”
And for that reason, as a “goodwill gesture,” North American issued us another check to bring the amount up to the cost of the bocce ball, minus tax and shipping. I reminded M.L. that a goodwill gesture would have been to pay the claim in full in a timely manner. This took 7 months, several phone calls, a two page appeal letter, and 20+ emails. In conclusion, is the very affordable insurance worth the time and aggravation it took to receive compensation for the lost item? I suppose if you have the wherewithal to take on fighting for what’s due, then YES! But is it right that you have to fight for a service you’ve paid for? NOPE! If North American feels that strongly about paying out a little over $200, I feel for those who have suffered much more in losses or damages.
Reviewed Aug. 22, 2023
The crew was professional, dependable and courteous, both at the origin point and at the final destination. The salesman and office staff at George Moving company were also very professional and helpful. And Paul ** was quick to reply to any questions I had throughout the process. I have recommended your company to friends.
Reviewed Aug. 22, 2023
When you box anything yourself, proper labelling as "Fragile" or "This side Up" mean absolutely nothing to this company. If you pack anything of high value yourself - you are better off moving it yourself! Don't pay for the extra insurance. If they damage it - they will deny the damage claim without asking for photos because the "customer packed the item". I guess basic reading is not a requirement for good service. I will NOT be recommending this company to anyone - ever.
Reviewed Aug. 14, 2023
I am a very unhappy, frustrated, and disappointed customer of North American Van Lines. I wish I had visited this site before booking North American Van lines for our move from Kansas to Texas in May, 2023. Based on the reviews here, I would never have utilized them, and I will never utilize them again!... When signed a moving contact, I bought up to $40,000 insurance for my stuffs and North American Van Lines representative, Greg **, at ** told me I would get full price for any item lost or damage.
North American Van Lines never gave a contract which had North American Van Lines representative, Greg ** signature until I requested. But when they emailed a copy of contract which never had a moving registration number. When moving truck coming, Carlos, driver and his helper move stuffs to my house and put everywhere without tallying, nobody can check or count. Carlos, driver asked me to sign paperwork and said: "Go ahead to sign and if something missed you had 60 days to file a claim and get paid back." After I unpacked all boxes and found out there were a lot of stuffs lost and damaged which cost thousands of dollars to buy them. I called to file a claim and they asked me a moving registration number which they never gave me (blank). This was an unusual event. I was denied to pay all stuffs lost and damaged. If you don't want your stuffs lost or stolen... then do not hire North American Van Lines for moving.
Thank you for reaching out. We're sorry your move did not meet expectations. Please go here to select the appropriate claims process https://www.northamerican.com/moving-resources/forms/domestic-claims-form
Reviewed Aug. 6, 2023
Ivan’s wife amazing. I think that’s her name or should be. She’s amazing. James and dispatch are also on top of their game. I would recommend this company and my back doesn’t even hurt. North American Van Lines is top notch and earn every dime. I was amazed when Ivan and his wife showed up Sunday am at 0700 as they promised. North American is good for their word. Just amazing.
North American Van Lines Company Information
- Company Name:
- North American Van Lines
- Website:
- www.northamerican.com