North American Van Lines
AUTHORIZED PARTNER

North American Van Lines

 3.9/5 (294 ratings)
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
Saved
North American Van Lines

About North American Van Lines

North American Van Lines offers local, long-distance and international moves for residential, corporate and military clients. The company makes moves to all 50 states. Common additional services include packing and unpacking, temporary storage and furniture disassembly. North American Van Lines partners with more than 500 local moving companies.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Pros

  • Corporate relocations
  • Shipment tracking
  • Instant quote estimate

Cons

  • Potentially pricey

Bottom Line

North American Van Lines completes every type of move. Its fast quote feature is handy, but consumer reviews point out shortcomings like tardy movers and mishandled or broken items.

Top North American Van Lines Reviews

Why Trust ConsumerAffairs
How do I know I can trust these reviews about North American Van Lines?
  • 4,011,174 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Rated with 5 stars

The crew was very courteous in packing everything up. The crew in Atlanta was just as professional as the CA one. My stuff was delivered within the time frame they gave me and I w...

Read full review
profile pic of the author
Rated with 5 stars
Verified

The North American Agent in OKC was fantastic. They were on time and efficient. The guys that were packing and loading were hustling. They placed pads on all of our doorways and c...

Read full review

About North American Van Lines

North American Van Lines is a large moving company with 500 local agents in the United States. The company handles domestic and international moves for everything from small homes to large companies. Customers who want a less stressful relocation can opt for premium services like full packing, temporary storage and furniture assembly and disassembly.

North American Van Lines cost

A two-bedroom, 700-mile summer move with North American Van Lines costs about $5,000. Smaller, local moves cost at least $600, but additional services, such as packing, increase the total price. We like that North American Van Lines provides instant quote estimates on its website. Prospective customers must enter basic information, including pickup and drop-off locations, home size and amount of belongings for transport, before seeing the estimated cost.

We requested sample moving costs from Chicago to Atlanta for a two-bedroom home. We planned the move three months in advance for a Saturday in the summer, which is peak moving season.

Estimated costs to move from Chicago to Atlanta

Amount of household itemsEstimated price range
Less than average$4,250 - $4,950
Average$4,950 - $5,600
More than average$5,700+

North American Van Lines moving services

North American Van Lines completes the following types of moves:

  • Household moves: These moves are available for all residence sizes from studio apartments to multibedroom houses.
  • Corporate relocation: North American Van Lines moves companies and their employees domestically or abroad.
  • Long-distance move: The company handles cross-country and interstate moves. Plan ahead for a cheaper, smoother move. North American Van Lines includes free stretch wrapping for furniture.
  • International moving: International moving quotes are available on the company's website.

North American Van Lines includes loading and unloading services, basic liability coverage and shipment tracking free with every move. It also offers premium services that cost extra but make moving easier. These options include:

  • Packing: Choose from full-service, fragile-only or partial packing assistance.
  • Temporary storage: When your move-in and move-out dates don’t align, temporary storage is a convenient solution.
  • Installation and assembly: Movers disassemble, assemble and install furniture and appliances.
  • Specialty items: Pianos, antiques and other heavy or fragile items need extra care.
  • Full valuation coverage: A step up from basic coverage, full valuation coverage offers far more protection if goods are damaged or lost during a move.

North American Van Lines FAQ

Can I track my move with North American Van Lines?
Yes. The company has a 24/7 online tracking feature.
How can I submit a claim with North American Van Lines?
Submit a claim through the company's website or by calling North American Van Lines directly.
Do I need an in-home estimate with North American Van Lines?
Yes. North American Van Lines requires an in-home estimate before giving a final quote. Its initial online estimate is just a guide, not a final calculation.
How long does an in-home estimate take?
An in-home estimate usually takes about 20 minutes, but it depends on the size of your residence. Use this time to ask any questions you have.

Is North American Van Lines worth it?

We like that North American Van Lines handles almost any type of move from residential to commercial and domestic to international. North American Van Lines offers a pleasant, hassle-free experience for some, but it’s hard to ignore dozens of reviews that mention tardiness, broken items and general dissatisfaction. It’s crucial to note that experiences vary based on the local agent. It’s worth getting a quote from North American Van Lines, but make sure to compare it with other companies before making a final decision.

North American Van Lines Reviews

Top reviews
  • Top reviews
  • Recent
  • Oldest
  • Most helpful
Any
  • Any
  • Rated with 5 stars
  • Rated with 4 stars
  • Rated with 3 stars
  • Rated with 2 stars
  • Rated with 1 star

A link has directed you to this review. Its location on this page may change next time you visit.

How do I know I can trust these reviews about North American Van Lines?
How do I know I can trust these reviews about North American Van Lines?
  • 4,011,174 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 5
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Sept. 17, 2022

This was my first experience with a large national moving company. North American gave us the best price for our move by quite a large margin compared to three other estimates. Overall the move went smoothly. Our Move Coordinator, Quylie **, deserves special praise. She is simply outstanding and provided great customer support from start to finish. However, our Sleep Number bed was damaged during the move, despite the fact that we paid a separate fee to have it crated and uncrated properly. As a result, we had to sleep on the couch for a week until the matter got resolved. Also, the company that was contracted to move our car was not easy to communicate with. They picked up and delivered on time, but communication with customers is not their strong point. I would suggest that North American consider using another company to move cars.

2 people found this review helpful

Not sure how to choose?

Get buying tips about Moving Companies delivered to your inbox.

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 9, 2022

    We have a great experience with North American Van Lines with our recent interstate move. We had quotes from 4 other companies and North American gave us the best price. They also provided us a month storage for free. The movers did a great job moving our stuff in and out of the house without any damage and made sure they put the stuff where we wanted to be. They also moved our grand piano safely. The moving coordinator was also helpful. He was able to coordinate the date we asked to deliver our stuff. The movers came on time and they were all very friendly people. Overall, great experience!

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 12, 2022

    Oh my goodness!!! Where to even begin!!! The entire experience with Ward North American has been nothing short of exceptional! Our sales rep Jaden was a delight. We had several other companies give us quotes for moving, but the attitude and knowledge and forwardness of Jaden was just absolutely perfect for us. We ended up going with them the same day Jaden was out to give us a quote! From then on everything continued to excel. We were always kept updated which is exactly what we needed. A day or so before the moving day we were able to speak with the gentleman who would handle the packing and delivery of the moving items. Can I give over ten stars for that experience??

    Truly Randy ** gave the best customer service experience I have ever had!! He was thorough. Nothing was left out. He was honest and answered any and all questions immediately. He was always available at any moment you needed. He was such a breath of fresh air! He was professional but at the same time very personable. He did whatever he could to try to make any situation the best it could be! He would try different approaches to make things work. It really felt like we had a family member moving us. I mean truly, if we ever move again I want him to move us! Just the overall approach he took, and how he and his team were Rockstars with packing the truck and taking very good care of our stuff.

    Moving is absolutely stressful! But his attitude and bright personality just made things so much better. He took a lot of stress off which is always a positive! I honestly feel like I cannot say enough wonderful things about Randy and his team, and just the whole experience. I hope I don't move again any time soon, but I can garuntee that the next move we make will be with Ward North American and I am absolutely positively requesting Randy ** and his team! Truly, hands down, an amazing experience for such a stressful event. Thank you Randy and Jaden for such a wonderful and smooth process!! I cannot say how much I truly appreciate all of it! I definitely recommend Ward North American to anybody looking to move a good distance.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 8, 2022

    This was the first time ever using a moving company. So I was nervous. Contacted maybe too many companies, however, North American/ Class Pays was amazing. They were friendly and professional from the beginning to end. Andrew did a virtual tour of home and quoted accurately within 20 lbs of items. Pam, the logistics coordinator was always on top of everything and checking to make sure everything was alright and the drivers were doing what they are supposed to be doing. Brian, Melanie, Jade, and Keith were friendly, professional, and efficient with the loading and loading of all of our stuff. I felt our stuff was in good hands the entire time. I don’t really want to move again, but know I will at some point. I will go back with them if I can.

    5 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 24, 2022

    I was satisfied the way Beltmann group with North American Van Lines packed and shipped our furnitures and belongings from their storage facility all the way to California once we were able to moved in to our new house. My appreciation to Pete ** our agent to Maddie ** whose always there to pick up the phone or email me back with any questions and concerns. Also thank you to Sergio and his staff and to Leo and his group for. Making this interstate move a very pleasant and relaxing experience for my family. I would highly recommend this company. They’re great moving company to worked with. To all of you Thank you so much!!!!

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 23, 2022

    I have a 5 star rating because I know it goes towards the driver and he was great. Had everything packed by Moda Moving and couldn’t be less satisfied with the job they did. Boxes were not labeled as to what room they came from. Wardrobe boxes were not used correctly. No clothes were hung in them. Clothes and other items were just stuffed in the boxes. Multiple things were broke in the move. Moda Movers are awful!

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 22, 2022

    I used North American Van Lines to move from California to Idaho. It cost approximately $22,000. They didn't arrive when scheduled. Also they damaged a wall while moving furniture. I filed a claim. After documenting everything through photos. I waited for two months to hear from them and my claim was denied because they said the mover didn't indicate that any damage had occurred even though we refused to sign the paperwork due to the damage. Never use North American! They are unreliable and dishonest.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 18, 2022

    North American completed our move in an excellent manner. All staff members were great to work with. The movers were professional, customer friendly and cared for the furniture and the homes, ascertaining that no damage was done to the furniture or home. I would highly recommend North American.

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 16, 2022

    Good work, OK communication, recommended. Moved from Seattle to NYC. Storage for a week or so. Movers good at both ends. Wished we used the boxes from your company, the ones from Home Depot are weak. Price per pound so our original estimate went up due to the extra weight which I underestimated.

    Be the first one to find this review helpful
    Rated with 2 stars
    Verified Reviewer Verified Buyer
    Original review: July 30, 2022

    Packers were poorly trained. When finished there were still kitchen drawers left full and no boxes left for loaders to use to pack tvs and mattresses. My pendulum clock I had for 40 years was broken because the packer did not know the proper way to pack the clock. She failed to remove the pendulum and just crammed paper in bending both the pendulum and movements making the clock inoperable. The day of the move, loaders were at my house at 8 but the driver did not get there until after 11 putting us hours late. The driver never called on pick up day nor deliver day to advise me of an arrival time. Nor did he apologize for being so late for pick up. Also the boxes for the mattresses and tvs had to be sent out separately and did not arrive until about 3 pm. It made me have to drive well after dark in order to be in at my new house for delivery. I try to avoid driving at night, but all the delays primarily caused by the driver required it.

    Be the first one to find this review helpful
    Loading more reviews...

    North American Van Lines Company Information

    Company Name:
    North American Van Lines
    Website:
    www.northamerican.com