North American Van Lines

I cannot say enough positive things about North American Van Lines/University Moving & Storage - I was worried about such a big move from Ohio to Texas but all my worries faded completely with the professionalism shown me from the staff at North American. Blake was so thorough and quite accurate as to the cost of my move. Freida was my coordinator and was wonderfully patient with me and my many questions. Nick was the trucker and his expertise was evident when he delivered my belongings on time and in perfect condition. Prior to my move, I had gotten 4 quotes - of these, Blake seemed the most confident in his estimate and in North American, as a company, to deliver top-quality service. He was right. Thank you to Blake, Freida, and Nick for such a great experience.

The move - from my very first contact with Donna ** - was effortless on my part. Julie ** was wonderful with the business part. She answered all my questions over many phone calls graciously and she always had time for me. The driver, packers and loaders - Brandon, Paul, Brock - were efficient, fast, and all my belongings and furniture came fine. Nothing was broken. Brandon even gave me hints on how to go about unpacking all the boxes. These guys were friendly and personable. All in all, I would recommend this North American Van Lines agency to everyone!

Honestly I was a little hesitant hiring this company after reading a couple of reviews about missing items. However, doing one’s own due diligence is all it takes to realize that this is an excellent enterprise. Beginning with appointment to do remote survey, to the interaction with my move consultant Anthony **, on to the moving day and delivery, the experience was smooth and very pleasant. The moving crew Jose and his son were fantastic, extremely attentive to our need and took special care loading our belongings and the delivery crew in Georgia was just as competent, professional and courteous. We are so pleased with the service provided by North American Moving Services/Hall Lane and would definitely recommend them to anyone needing moving service.

This was my first experience with a large national moving company. North American gave us the best price for our move by quite a large margin compared to three other estimates. Overall the move went smoothly. Our Move Coordinator, Quylie **, deserves special praise. She is simply outstanding and provided great customer support from start to finish. However, our Sleep Number bed was damaged during the move, despite the fact that we paid a separate fee to have it crated and uncrated properly. As a result, we had to sleep on the couch for a week until the matter got resolved. Also, the company that was contracted to move our car was not easy to communicate with. They picked up and delivered on time, but communication with customers is not their strong point. I would suggest that North American consider using another company to move cars.

We have a great experience with North American Van Lines with our recent interstate move. We had quotes from 4 other companies and North American gave us the best price. They also provided us a month storage for free. The movers did a great job moving our stuff in and out of the house without any damage and made sure they put the stuff where we wanted to be. They also moved our grand piano safely. The moving coordinator was also helpful. He was able to coordinate the date we asked to deliver our stuff. The movers came on time and they were all very friendly people. Overall, great experience!

Very disappointed in the drop off procedure. And that's exactly what they did. The bed in the master bedroom was literally dropped off. They failed to put the planks under the mattress. My husband who is not a big man by any stretch of the imagination got into bed and the bed collapsed in the middle of the night. He went down. We are elderly and I strongly feel they just dropped boxes off and couldn't wait to get job done. This was a disaster! Boxes were clearly marked basement, etc left anywhere. But the worst part was the bed.

A-1 Freeman and the Puma crew were the absolute best. Juan the lead and driver made sure that we knew everything step by step. I cannot recommend this driver or team enough. We felt we were in excellent hands all the way from packing to loading to delivery and unloading. Juan kept in touch the whole way. Made our move much easier than expected. You have a good group in this team. Karen and Ray.

The move went well. Able and his team were awesome. They are trustworthy and professional with their work. Very hard working guys! Lennon was also very accommodating in scheduling every step of the way. We had a closing fall thru and Lennon was patient and profession in trying to accommodating. The movers, Able and his team were also caring while moving about getting any dirt on the floor or anything. Everything went so well!

The mover and his helpers were very professional. The helpers just damaged a bike when putting it together so they probably need more training in that. Otherwise, I'm well satisfied with their work and would recommend them to future clients.

We are very pleased with our across country moving experience. Second time we have used North American Van Lines. All personnel we worked with were very professional, efficient and thorough. They took great care packing artwork and other valuable items. The price charged was fair and reasonable. We would definitely use them again if the need arises.