Follow Us
North American Van Lines
North American Van Lines
AUTHORIZED PARTNER

North American Van Lines

 4.0/5 (835 ratings)
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
Saved
North American Van Lines

About North American Van Lines

North American Van Lines offers local, long-distance and international moves for residential, corporate and military clients. The company makes moves to all 50 states. Common additional services include packing and unpacking, temporary storage and furniture disassembly. North American Van Lines partners with more than 500 local moving companies.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Pros

  • Corporate relocations
  • Shipment tracking
  • Instant quote estimate

Cons

  • Potentially pricey

Bottom Line

North American Van Lines completes every type of move. Its fast quote feature is handy, but consumer reviews point out shortcomings like tardy movers and mishandled or broken items.

Top North American Van Lines Reviews

Why Trust ConsumerAffairs
How do I know I can trust these reviews about North American Van Lines?
  • 3,524,584 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Rated with 5 stars

The crew was very courteous in packing everything up. The crew in Atlanta was just as professional as the CA one. My stuff was delivered within the time frame they gave me and I w...

Read full review
profile pic of the author
Rated with 5 stars
Verified

The North American Agent in OKC was fantastic. They were on time and efficient. The guys that were packing and loading were hustling. They placed pads on all of our doorways and c...

Read full review

About North American Van Lines

North American Van Lines is a large moving company with 500 local agents in the United States. The company handles domestic and international moves for everything from small homes to large companies. Customers who want a less stressful relocation can opt for premium services like full packing, temporary storage and furniture assembly and disassembly.

North American Van Lines cost

A two-bedroom, 700-mile summer move with North American Van Lines costs about $5,000. Smaller, local moves cost at least $600, but additional services, such as packing, increase the total price. We like that North American Van Lines provides instant quote estimates on its website. Prospective customers must enter basic information, including pickup and drop-off locations, home size and amount of belongings for transport, before seeing the estimated cost.

We requested sample moving costs from Chicago to Atlanta for a two-bedroom home. We planned the move three months in advance for a Saturday in the summer, which is peak moving season.

Estimated costs to move from Chicago to Atlanta

Amount of household itemsEstimated price range
Less than average$4,250 - $4,950
Average$4,950 - $5,600
More than average$5,700+

North American Van Lines moving services

North American Van Lines completes the following types of moves:

  • Household moves: These moves are available for all residence sizes from studio apartments to multibedroom houses.
  • Corporate relocation: North American Van Lines moves companies and their employees domestically or abroad.
  • Long-distance move: The company handles cross-country and interstate moves. Plan ahead for a cheaper, smoother move. North American Van Lines includes free stretch wrapping for furniture.
  • International moving: International moving quotes are available on the company's website.

North American Van Lines includes loading and unloading services, basic liability coverage and shipment tracking free with every move. It also offers premium services that cost extra but make moving easier. These options include:

  • Packing: Choose from full-service, fragile-only or partial packing assistance.
  • Temporary storage: When your move-in and move-out dates don’t align, temporary storage is a convenient solution.
  • Installation and assembly: Movers disassemble, assemble and install furniture and appliances.
  • Specialty items: Pianos, antiques and other heavy or fragile items need extra care.
  • Full valuation coverage: A step up from basic coverage, full valuation coverage offers far more protection if goods are damaged or lost during a move.

North American Van Lines FAQ

Can I track my move with North American Van Lines?
Yes. The company has a 24/7 online tracking feature.
How can I submit a claim with North American Van Lines?
Submit a claim through the company's website or by calling North American Van Lines directly.
Do I need an in-home estimate with North American Van Lines?
Yes. North American Van Lines requires an in-home estimate before giving a final quote. Its initial online estimate is just a guide, not a final calculation.
How long does an in-home estimate take?
An in-home estimate usually takes about 20 minutes, but it depends on the size of your residence. Use this time to ask any questions you have.

Is North American Van Lines worth it?

We like that North American Van Lines handles almost any type of move from residential to commercial and domestic to international. North American Van Lines offers a pleasant, hassle-free experience for some, but it’s hard to ignore dozens of reviews that mention tardiness, broken items and general dissatisfaction. It’s crucial to note that experiences vary based on the local agent. It’s worth getting a quote from North American Van Lines, but make sure to compare it with other companies before making a final decision.

North American Van Lines Reviews

Sort: Top reviews
Filter by: Any

A link has directed you to this review. Its location on this page may change next time you visit.

How do I know I can trust these reviews about North American Van Lines?
How do I know I can trust these reviews about North American Van Lines?
  • 3,524,584 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 5
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 6, 2021

I was so happy with the two movers Reebe sent for my move. The main guy was Antonio ** who was absolutely professional and knew what he was doing. His friend was awesome too. Don’t remember his name. I had a huge China cabinet and a dresser my friend gave me. She lives in Lake Forest and I live in Winfield. Movers showed up in Lake Forest were very respectful and took proper care of their hardwood floor and took the China cabinet apart properly. Very prompt. Arrived at my house in Winfield. Movers were courteous and respectful. Reassembled China cabinet properly and moved dresser upstairs and reassembled. Everything was wrapped in quilted pads with stretch wrap around. No damage can occur.

Highly recommend Reebe movers out of Franklin Park, IL Yes for a local move with two men and few furniture. It was worth every penny to have it done correctly with no damage. They arrived in 24 ft box truck. I’m very happy. Thank you Antonio and Reebe movers for an efficient well orchestrated move. Linda from Winfield.

2 people found this review helpful

Not sure how to choose?

Get buying tips about Moving Companies delivered to your inbox.

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: April 27, 2021

    Ben gave us a pretty accurate estimate & told us what we could expect from N. American. Packer was very efficient and did a good job. John, the driver, and his son were also very efficient. Everything was delivered in good condition with only one small mar on a furniture leg. Everyone was very friendly, polite, & helpful with the exception of Jennifer **, the move coordinator. Unanswered phone messages and emails was very frustrating for us since our condominium required advance notice of the move-out date. Jennifer finally gave us a date just before packers were to come & we never heard from her again. Wish we had a better communicator for our move coordinator. However, overall a good experience & we would recommend North American to others.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 24, 2021

    I was very nervous about selecting the right moving company during my recent move from NJ to FL. North American Van Lines quoted the best price so I was even more nervous they would service as promised. From the very beginning, they followed up consistently. The driver (Brad **) and crew showed up early on moving day and delivery day, they got right to work and never complained about anything. They were professional and friendly. Lisa, my coordinator called while they were there to check in to make sure everything was going well. Lisa also called many times to make sure I received calls from the driver regarding timing and see if I had any questions or concerns. All in all, North American Van Lines was terrific. Honestly, I can't think of one thing to complain about.

    5 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 22, 2021

    North American Van Lines (University Moving) did a good job with an interstate move I had. Julie from Client Services followed up regularly with updates on arrival times and making sure everything was going smoothly. The movers made sure everything was properly moved out and into my new place. Only thing that came up was some minor scratch marks on the wall from the movers moving the dresser mirror, but luckily that mostly came out with some soap and water. What I liked most was that payment via cashiers or certified check didn’t have to be made until delivery. This was nice, because some moving companies require a deposit up front. Recommend people consider this company in doing an out of state move.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 19, 2021

    I recently coordinated a move for my parents with the DeHaven’s team from NC to GA. I have personally moved 10 times in the past 20 years and I can say with total confidence that this was the most professional and well executed move I have ever received. They provided my parents exceptional service for the first phone call to get an estimate, to the last box being moved into the new home. They provide fair pricing for packaging, loading, storage and delivery! They took such care packing every item, moving and loading and delivery and setup. We literally could not find the smallest amount of damage on a single item. Not one. Remarkable! The crews were so curious and professional on both ends of the move. I just cannot say enough for how well they took care of my parents and their things. I truly appreciated this respect and service. I will never move again without DeHaven’s! Thank you all!

    7 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 4, 2022

    Ferree Movers did an excellent job moving my parents from Indiana to Illinois. The movers were thoughtful and accommodating in every way. I would highly recommend them if you are planning a move. The service was exceptional. The time they took to pack and load was also quite efficient.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 1, 2022

    I was assured our furniture would be blanket-wrapped and our items would be go directly from the truck to the container. Truck arrived outside of the contracted delivery date. Container was unprofessionally packed (furniture and boxes mixed together). Boxes were smashed and retaped. Furniture was broken. Boxes were missing. Almost all of the furniture was damaged as it was NOT wrapped.

    The claims process was terrible. I made a claim online and did not hear anything for over 6 weeks. The furniture repair person contacted me to arrange for inspection and repair. Still no word from No. American Van Lines. When I called, I was told to follow the process. I was never informed of a process or timeline. Very rude. I asked for the contact information for the person handling the claim which they refused to give me. Over a month goes by and I get an email offering $1005 settlement. Not close to the amount of damage done. No discussion, no empathy, nothing. I offered more information, they upped it by $105. There is no way to appeal as the claims are outsourced and there is no contact information for corporate. Traumatic and frustrating.

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 29, 2021

    Everyone was great, had a few things break but that was all. The guys were great who picked up our items and the same with the guys who delivered. Only have a couple of complaints and that is the salesmen said our CC would not be charged till after we received our furniture but it was charged after they picked up the furniture. Also should of been told plastic bins were no good to move in, only store things in. Otherwise we had no problem.

    Thank you,

    Jon and Francine

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 26, 2021

    Excellent move. Pick up was done efficiently. The guys packed my furniture expertly and were very friendly and knowledgeable. Delivery was quick & everything was intact. Furniture was placed as I asked & beds assembled. Overall I could not have asked for a better company!

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 21, 2021

    I moved with L&J over the summer. My move coordinators said it was the busiest time of the year. I would never have known. My phone calls text messages and emails were always returned quickly. My move was great. The communication was great from the moment of booking until after delivery. I would definitely recommend L&J.

    Be the first one to find this review helpful
    Loading more reviews...

    North American Van Lines Company Information

    Company Name:
    North American Van Lines
    Website:
    www.northamerican.com