North American Van Lines Reviews
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About North American Van Lines
North American Van Lines is one of the oldest full-service moving companies in the U.S. Founded in 1933 and headquartered in Fort Wayne, Indiana, it offers packing, storage, auto transport and other moving services through a nationwide network of agents. North American Van Lines is generally a better fit for large or cross-country moves than for small local moves, where independent movers or truck rentals may be more affordable.
- Binding and not-to-exceed pricing
- Real-time shipment tracking
- Nationwide and international service
- Strong choice for long-distance moves
- Service quality varies by local agent
- Home survey required for binding quotes
- More expensive than some competitors
- Some complaints about claims and damages
Helpful Reviews
North American Van Lines move types
North American Van Lines handles a variety of moves, including residential and military relocations. It supports local, long-distance and international moves, offering tailored services for different needs. North American Van Lines offers corporate relocations, including moves for hospitals, offices and industrial facilities. The company also provides auto transport for vehicles within the U.S.
North American Van Lines services
There is a wide range of services and products from North American Van Lines that allow you to customize your move to meet your needs.
Packing and unpacking
North American Van Lines offers three packing options: self-packing, full-service packing and fragile-only packing. Your packing plan can also be customized to accommodate specialty or high-value items, including furniture, artwork and family heirlooms.
You can buy moving supplies like wardrobe boxes and dish barrels if you plan to pack yourself, but if you choose packing or unpacking services, those materials are included.
Storage
North American Van Lines provides climate-controlled storage options for local and long-distance moves. The company’s network of facilities across the U.S. and Canada offers short- and long-term storage solutions for both residential and commercial moves.
Loading and unloading
Movers with North American Van Lines are instructed to load the truck strategically in order to prevent shifting and damage during transport. Upon arrival, they will unload your belongings and, upon request, place items in specific areas of your new home.
You can also opt into additional services, like unpacking and debris removal. The company offers furniture and appliance setup. Additional cleaning services are available to prepare your new home before moving in.
Full-value protection
Standard released-value protection covers 60 cents per pound per damaged item at no extra charge. You can upgrade to full-value protection, also called full replacement value, which bases coverage on a valuation of $6 per pound with a minimum shipment value of $6,000. The mover’s maximum liability is calculated by multiplying the shipment weight by $6. For example, a 10,000-pound shipment would have a maximum liability of $60,000.
Estimated cost of full-value protection
| Shipment weight | Estimated cost (5% to 6% of weight) |
|---|---|
| 2,000 lbs | $100 to $120 |
| 5,000 lbs | $250 to $300 |
| 7,400 lbs | $370 to $444 |
| 10,000 lbs | $500 to $600 |
If an item is lost or damaged, the mover may reimburse you for its current value, replace it with a similar item or repair it when possible.
As of publishing, this kind of coverage at North American Van Lines typically costs 5% to 6% of the shipment's total weight. A 10,000-pound move would cost about $500 to $600 for full-value protection. If an item is lost or damaged, the mover may reimburse you for its current value, replace it with a similar item or repair it, when possible.
Corporate relocation data and research
North American Van Lines performs research about business moves in partnership with Corporate Relocation Today and publishes key findings about relocation trends, talent acquisition challenges and program management strategies on its website. You can download complete studies and white papers by filling out a form on the company’s site.
North American Van Lines cost
Average moves range from about $800 for local relocations to more than $17,000 for large cross-country moves, according to sample pricing on the company’s website. North American Van Lines offers both binding and nonbinding quotes, with an option to request customized pricing structures.
Pricing structure
North American Van Lines offers several pricing structures to match different needs:
- Bottom-line pricing provides a guaranteed total cost.
- Not-to-exceed pricing means that the final cost won’t exceed the quoted price, but it might be lower.
- Customized pricing includes additional services for a tailored moving experience.
Binding vs. nonbinding quotes
Some pricing structures at North American Van Lines are binding, and some are not.
| Pricing type | Type of estimate | How it works |
|---|---|---|
| Bottom-line pricing | Binding | Price guaranteed as long as the details of your move stay the same |
| Not-to-exceed pricing | Binding | Final cost won’t go over the quote, but it could be lower |
| Customized pricing | Partially binding | Guaranteed cost for parts of the move; final bill based on weight and added services |
Pricing that is binding requires an in-home or virtual survey. Licensed movers must indicate whether a quote is binding or nonbinding in the written estimate. If you’re not sure whether you’ve received a binding or nonbinding estimate, read your quote carefully before signing.
Cost by type of move
Here are the company’s average costs according to each type of move:
| Type of move | Average cost | Cost range |
|---|---|---|
| Local move | $1,450 | $800 to $2,500 |
| Long-distance move | $3,400 | $2,200 to $10,500 |
| Cross-country move | $7,650 | $4,400 to $17,000 |
Cost by distance and home size
Here’s some sample pricing from North American Van Lines to give you a sense of how estimates can vary according to mileage and number of bedrooms:
| Length of move | 1-bedroom apartment | 2– to 3-bedroom house | 4- to 5-bedroom house |
|---|---|---|---|
| 150 miles | $1,800 to $3,000 | $5,500 to $7,500 | $10,500 to $13,900 |
| Over 400 miles | $2,200 to $3,500 | $6,700 to $9,250 | $12,900 to $16,900 |
Discounts
Members of some groups, including The Senior Citizens League, Union Plus and Veterans Advantage, may qualify for a discount on local or long-distance moves with North American Van Lines.
North American Van Lines FAQ
Where is North American Van Lines available?
North American Van Lines is available in all 50 states, Canada and over 130 other countries.
Can I track my move with North American Van Lines?
Yes, North American Van Lines utilizes satellite technology that lets the company see where your belongings are at any time. You can track the status of your shipments on the company’s website.
Do I need to complete an in-house estimate with North American Van Lines?
Yes, to receive an accurate moving quote, you’ll need to complete an in-house estimate. The company offers a virtual survey that’s similar to a video call experience. As you use your phone camera to walk the agent through the house, they’ll work to determine the total weight of your belongings, the layout of your home, access points and more. This information helps your moving consultant make an accurate estimate.
How long does it take to get a moving quote from North American Van Lines?
You can get a free instant quote online that’ll give you a rough price for your move. However, your consultant won’t offer an official moving quote until you complete a home survey. The company recommends getting quotes about six weeks before your move.
What does a binding vs. nonbinding estimate mean with North American Van Lines?
North American Van Lines offers three pricing structures, some of which are binding and some are not.
Bottom-line pricing is binding, meaning your total cost is guaranteed as long as your move details stay the same. Not-to-exceed pricing is also binding, but your final cost could be lower if the move ends up costing less than the price you were quoted. Customized pricing is partially binding — some services are guaranteed, while others are billed based on the final weight or work completed.
How do I file a damage claim with North American Van Lines?
You can file a damage claim with North American Van Lines by filling out a form on the website. At the bottom of the page, click “Domestic Claims Form” under “Customer Support.” From there, you can submit your claim online or choose to send it by email or snail mail.
What’s the delivery timeline for a move with North American Van Lines?
Those who book long-distance moves with North American Van Lines usually see their items delivered between 10 and 14 days.
Moving timelines can vary quite a bit based on distance, weather and traffic. Local moves usually take just one to two days, depending on the size of the home and crew availability.
Still have questions?
Is North American Van Lines worth it?
North American Van Lines may be worth considering if you prioritize a positive experience with your moving crew since the company received high ratings in this area. However, if discounts or customer service are more important to you, this company might not be the best option since ConsumerAffairs reviewers gave the company low marks in these areas.
While the company's pricing is comparable to average moving costs, customers didn't have positive feedback for the number of discounts that were available. Some reviewers also mentioned negative experiences with customer service, especially in terms of conflict resolution. If these two factors are important to you, it might be worth exploring other options.
North American Van Lines Reviews
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Reviewed June 20, 2026
This is an ongoing nightmare. Despite an in depth in home visit to catalog our things and while they are loading the truck they explain that there will be a significant cost increase because their estimator error. NAVL told us that the truck had only a small load and would easily fit all of our possessions. When the truck arrived it was already 2/3 full and they could only load about half of our belongings.
Items were then loaded into the local movers truck and we were told that they would be placed in a NAVL truck and be delivered to our new home out of state at the same time on 06/01/26 by the contract. The local movers were unable to fit all of our belongings in their truck and this we were forced to ack my truck and also rent a U-haul trailer. We had to give many things away as we couldn't bring it all with us.
When the first NAVL truck left they insisted on payment which had ballooned to 29,257.13. Only the original half arrived on the agreed date. It took almost a week for them to admit that our things had not even left the local warehouse as they were unable to find another driver. 10 days later they said that our belongings would be picked up; they weren't. Numerous calls throughout this time were not returned and promised information was never obtained. Finally a regional manager told us our items would be picked up and shipped. We received a call on the delivery date from the company asking if the driver had arrived; he had not. It took 2 days to locate him still in the Pacific Northwest and not in Arizona where now live.
Complaints to NAVL returned a response that our belongings will likely not be delivered until July. That is more than a month after the agreed date! My wife and I are almost 70 years old, sleeping on mattresses on the floor, we have none of our bedding, pillows, cookware, utensils, and there is not a table or any chairs in the house. After paying a huge price we still have no real idea when our things might arrive. Take your business elsewhere. This has been the worst sort of Clown show. DO NOT USE NAVL!!
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Reviewed June 19, 2026
First of all, we got quotes from United and also Allied and am so regretful I didn't go with one of them instead of NORTH AMERICAN. We moved from Orange County CA to Utah and we needed a 9ft tall 400 lb Timothy Oulton Infinity mirror crated by a third party crating company. On move day they did show up on time including the crate company and then the choas begun, the crating situation turned into a 2 hour fiasco and the movers had to take our $12,000 mirror downstairs to the parking structure to have it crated because the crate company isn't allowed to "move" anything, so while it was moved downstairs, there was zero liability on our item until crate company took over in the parking area, in which the crated item sat laying down in the parking lot for 8 hours!
Furthermore, the movers did not finish packing until 10:30pm with an 8am start time. The moving truck had another persons move at the front of the truck and ours took up the back half of the truck, seeing that the truck was full at the end and with a delivery date estimate of between June 10 - 16th and it being a 12 hour drive, we expected our stuff to arrive more on the earlier date, but they came on the 17th (a day past deadline) and our things had been moved inside the truck and they crammed another load at the end of thetrlck, so or stuff was shoved into the middle. They crushed boxes, broke totes, turned things upside down and sideways damaging many items, they disassembled EVERYTHING and did not tape nuts, bolts and screws to its piece and lost them.
On the day of packing, there were initially 3 movers, then 2 left midday and 2 more guys showed up. On day of delivery in Utah, the driver was the same and 2 guys from Utah showed up and unpacked everything in a huge rush and finished in 4 hours, but put things wherever they wanted and when the driver was driving away, he stopped his truck and got out to give me 40 bolts to my massive dining room table ... Wow! After they left we started noticing all the damaged, broken and missing items. I reached out to North American Van Lines relocation associate with my complaints and she came back with the usual sorry and claim form.
Upon reading all the bad reviews and denial of all claims, I am seeing a pattern here with this company...ZERO ACCOUNTABILITY! What a joke and what a shame. We could have bought a 24ft trailer and had it loaded and towed to Utah for the price we paid for this unprofessional move, I'm so bummed about this terrible experience and so regretful for choosing North American Van Lines. Please if you are considering hiring a moving company, try to figure out something different instead of supporting these bad businesses that are overcharging for low quality service.
Reviewed June 13, 2026
Arrived at 3pm the date of my move from GA to SC. Threw my dishes around like hot potatoes. Did not properly pack personal items in garage - wind chimes were thrown in boxes with shovels for example. Improperly staffed our move. Did not provide copies of inventory lists upon load. Improperly stacked and damaged items during unload into self-storage. Total disregard for our property.
Reviewed June 13, 2026
The entire move went very smoothly. The driver was exceptionally polite, caring, and responsive. Helpers on both ends of the move were also polite, helpful, and responsive. The entire move went very well.
Reviewed May 24, 2026
We experienced a nightmare dealing with this organization. Due to them insisting that we either pay extra for a full truck which was about a few K’s short, they failed to complete the signed contract. We didn’t find out the truck wasn’t coming four days before our closing. We had to scramble to find another carrier for a large cross country move. Because of their greed we had had to pay extra money and stress. Do not deal with this company.
Reviewed May 8, 2026
Terrible experience. They sent us two guys when it was supposed to be four. They showed up a day early then came back the scheduled day at 6am and didn’t leave until after 10:30pm. Then for the delivery day they again only had two guys and didn’t finish until after 10:30. They were two ** and the driver didn’t even speak English. Super unprofessional.
Reviewed April 17, 2026
We recently hired North American to move us from NV to MO. At the last minute, North American informed us that a different company, Atlas Transfer, was going to be handling the delivery of our items to MO. The out-of-state delivery crew was in a big rush to beat the traffic back home and as a result rushed through the delivery of our items, resulting in damage to several pieces of furniture. They also failed to reassemble several items. After our move, even with our well-supported facts, the claims adjuster was very dismissive and uncaring and did not resolve the claims to our satisfaction. It's clear that this company doesn't honor their obligations and places no value in preserving a customer's goodwill. Based on this experience, we would NOT recommend using North American Van Lines.
Reviewed April 6, 2026
I hired North American Van Lines to deliver my goods from Florida to Nova Scotia, Canada. They arrives in terrible shape. The clothing was thrown in boxes not hung up in wardrobe boxes. My shoes were thrown in a box with other things piled on top so they were marked and damaged. I had to throw them in the trash. Some of my appliances would not work after paying for their shipping. A total disaster. They would do nothing for me. I did not receive any reimbursement. My Blender & power washer would not work. I could have bought everything new with the price they charged me to move; almost $7,000. US.
Reviewed March 28, 2026
HORRIBLE. I don't have space to detail everything but they "lost" a lot of my property, including a 60" TV. A lot of my furniture was disassembled and only pieces returned, nothing in its entirety making the pieces worthless, boxes and plastic totes were delivered crushed in with damaged items. My toaster oven/air flyer actually has a shoe tread mark on the side where it was stepped on and crushed in. The company denied my claim because I can't prove I had any missing property or that their employees were responsible for the damage in the photos.
Reviewed Feb. 13, 2026
Female representative was very rude over the phone! She needs a training on how to speak with potential clients over the phone. Second I am glad I saw how this company does not value its clients prior to moving forward, if they could not even effectively communicate with me over the phone! And this came referred as a company who works with veterans I think not and will definitiely not recommend to anyone I know!
North American Van Lines Company Information
- Company Name:
- North American Van Lines
- Website:
- www.northamerican.com
