North American Van Lines Reviews
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About North American Van Lines
North American Van Lines offers packing, storage, auto transport and other moving services nationwide. Founded in 1933 and headquartered in Fort Wayne, Indiana, it’s one of the oldest full-service moving companies in the U.S. North American Van Lines is generally a better fit for large or cross-country moves than for small local moves, where independent movers or truck rentals may be more affordable.
Visit www.northamerican.com- Nationwide and international service
- Transparent pricing estimates online
- Real-time shipment tracking
- Dedicated moving coordinators
- Service quality varies by local agent
- Home survey may be required for binding quotes
- Customer reports of damaged and missing items
Helpful Reviews
How North American Van Lines works
North American Van Lines works by partnering with more than 500 local agent locations across North America to provide packing, loading and delivery services in their markets, rather than handling every move directly. It’s owned by Sirva, a global moving services company, which also owns Allied Van Lines. It’s available in all 50 states, and it offers local, long-distance, international and corporate moves.
While your move is backed by a national brand, the crews handling your belongings will likely be employees of a local North American Van Lines agent. Because of this, service quality can vary by location. It can be worth researching the agents in your area before booking. You can click “Find an Agent” at the bottom of its website to find agents near your ZIP code, which you can then research online.
When vetting local agents, look for:
- A company website with clear contact and location information
- U.S. Department of Transportation (USDOT) and motor carrier (MC) numbers
- Online reviews about services and customer experience
- Typical costs for services or additional services
You can talk to your North American Van Lines agent before booking if you’re unsure about any of the above.
North American Van Lines moving services
North American Van Lines offers moving services such as packing, loading, storage, vehicle shipping and international relocation support. You can also book additional services, like unpacking, debris removal, furniture and appliance setup, and cleaning. The company recommends booking most moves two to three months in advance.
Packing and unpacking
North American Van Lines offers full-service packing and fragile-only packing. Your packing plan can be customized to accommodate specialty or high-value items, including furniture, artwork and family heirlooms. You can buy moving supplies like wardrobe boxes and dish barrels if you plan to pack yourself. If you choose packing or unpacking services, those materials are included.
Loading and unloading
North American Van Lines states that its movers are trained to load and unload trucks strategically to prevent shifting and damage during transport. When its movers arrive, they can place items in specific areas of your new home if requested.
Storage
North American Van Lines provides climate-controlled storage options for local and long-distance moves. The company’s network of facilities across the U.S. and Canada offers short- and long-term storage solutions for both residential and commercial moves.
North American Van Lines cost
North American Van Lines’s costs typically range from about $400 to $3,000 for a local move and $1,800 to $16,900 for a long-distance move, according to cost estimates on its website. Costs vary based on the distance of your move, the size of your shipment and any additional services you choose.
While North American Van Lines claims to not charge hidden fees, quoted costs may change if you end up having more items to move than you initially disclosed or if the moving truck has to park farther away from your home. This is common in the moving industry.
Getting a quote
You can get a free instant quote online to estimate the cost of your move. However, you’ll generally need to complete an in-home virtual survey to get an official quote. During the survey, a moving consultant will evaluate the size of your shipment and any factors that could affect pricing.
Cost by type of move
North American Van Lines lists average costs and typical cost ranges for different types of moves on its website.
| Type of move | Average cost | Typical cost range |
|---|---|---|
| Local move | $1,650 | $400 to $3,000 |
| Long-distance move | $6,250 | $1,800 to $16,900 |
| Cross-country move | $8,650 | $4,500 to $18,000 |
Cost by distance and home size
North American Van Lines also shows how moving costs can increase with both distance and home size.
| Mileage | 1-bedroom apartment | 2- to 3-bedroom home | 4- to 5-bedroom home |
|---|---|---|---|
| 150 miles | $1,800 to $3,000 | $5,500 to $7,500 | $10,500 to $13,900 |
| Over 400 miles | $2,200 to $3,500 | $6,700 to $9,250 | $12,900 to $18,000 |
Cost reported by customers
Carolyn, a reviewer from Canada, said North American Van Lines charged $7,000 to move their belongings from Florida to Nova Scotia, Canada. On the higher end, Judy, a reviewer from Florida, said they spent $14,000 moving from Massachusetts to Florida.
North American Van Lines moving insurance
As required by law, North American Van Lines offers two types of moving insurance: released-value protection and full-value protection. Released-value protection is included with all moves at no extra cost, while full-value protection costs extra.
- Released-value protection: Coverage is limited to 60 cents per pound per item. For example, if a 50-pound table is damaged, the maximum reimbursement would be $30.
- Full-value protection: This is based on a minimum valuation of $6 per pound, with a minimum shipment value of $6,000. If an item is lost or damaged, North American Van Lines may repair it, replace it with a similar item or reimburse you for its value. With full-value protection, you could receive $300 for the same damaged 50-pound table.
Valuation coverage is technically not a type of insurance. If you want liability insurance, you’ll need to purchase a policy from the mover you hire or a third-party provider. This type of moving insurance will cover the full cost of losses or damages up to the insurance amount you purchase. You can also check your home insurance policy to see if it already includes moving insurance.
Estimated cost of full-value protection
Full-value protection typically costs 5% to 6% of the shipment’s valuation. For example, a 10,000-pound shipment would have a maximum valuation of $60,000 and full-value protection would cost about $500 to $600.
| Shipment weight | Estimated cost |
|---|---|
| 2,000 pounds | $100 to $120 |
| 5,000 pounds | $250 to $300 |
| 7,400 pounds | $370 to $444 |
| 10,000 pounds | $500 to $600 |
North American Van Lines claims process
North American Van Lines’s claims process starts with filling out a damage claim form online through Sirva, its parent company. North American Van Lines gives you up to nine months to file after a domestic interstate move, 30 days after an international move, and 90 days if you move within the state of Texas.
How to file a claim
You can file a claim online via Sirva's customer portal, located under “Customer Support” on the North American Van Lines website, or by mail or fax. To facilitate a smoother claims process, North American Van Lines suggests you follow these steps:
- Interstate movers are legally required to supply you with an inventory list of your belongings. When the truck is unloaded at your destination, check off each item on your copy of this list as it comes off the truck, noting whether anything is missing or damaged.
- Write down any issues on the bill of lading or other delivery paperwork.
- Walk through the property with the driver and document any damage to the structure, such as scratched woodwork or dented walls.
- Take multiple, clear photos to document any damage. Don’t throw away damaged items; an inspection may be required later, especially for high-value items.
- Make sure to file the claim before the deadline. Include photos, descriptions of any damage and proof of the lost or damaged items’ value.
- Keep all of your paperwork, such as the inventory list, bill of lading and receipts.
North American Van Lines notes that most claims are resolved within a month, although complex cases can take longer. To check on the status of a claim, you can call or email the company.
What customers say about the claims process
On our site, many customers have expressed frustration with how North American Van Lines handles claims.
“North American Van Lines, through its agent ShoreView Moving & Storage, turned my interstate move into a disaster,” said Patrick, a reviewer from Florida. “Numerous valuable belongings are missing, and other items arrived damaged. The claims process has been just as troubling. Rather than addressing serious errors, omissions, missing property, and documented service failures as a whole, the company has repeatedly narrowed the matter to a routine damage inspection and shifted responsibility from one person to another.”
Holly, a reviewer from Nevada, reported extensive damage and missing items, but their claim was denied.
“[They] ‘lost’ a lot of my property, including a 60" TV,” Holly said. “A lot of my furniture was disassembled and only pieces [were] returned [.] [...] The company denied my claim because I can't prove I had any missing property or that their employees were responsible for the damage in the photos.”
North American Van Lines FAQ
Is North American Van Lines a broker?
No — North American Van Lines is a carrier, not a broker, which means it remains responsible for your shipment even though it works with a network of local agents. It’s licensed as a carrier with the Federal Motor Carrier Safety Administration (FMCSA) and its USDOT number is 070851. Its MC identification number is MC-107012.
Is North American Van Lines a reputable moving company?
North American Van Lines holds FMCSA and USDOT licensing and has operated since 1933. However, customer reviews on ConsumerAffairs are mixed. Some reviewers have praised the company’s movers for being professional, efficient and careful, while others report issues such as damaged or missing items, delivery delays and difficulties with the claims process.
Does North American Van Lines offer discounts?
North American Van Lines and its local agents offer discounts for some customers, including members of Disabled American Veterans, the Senior Citizens League and Union Plus. However, the company doesn’t promote any specific discounts on its website, so it’s best to call to confirm current availability.
What’s the delivery timeline for a move with North American Van Lines?
The delivery timeline for a move with North American Van Lines varies depending on the distance, weather and traffic, though most long-distance moves can be delivered within 10 to 14 days. Interstate moves typically take two to five business days.
How does North American Van Lines handle damaged or lost items?
North American Van Lines handles damaged or lost items by requesting that customers file a claim online through Sirva, its parent company, as soon as possible after delivery. Domestic move claims must be filed within nine months of delivery, international move claims within 30 day and moves inside the state of Texas only within 90 days.
Still have questions?
Is North American Van Lines worth it?
North American Van Lines may be worth it if you’re planning a long-distance, interstate or international move and want access to services like packing, storage and vehicle shipping. The company has decades of experience, nationwide coverage and binding quote options.
However, North American Van Lines may not be the best fit if you’re looking for the lowest-cost mover or highly consistent service across every location. While many customer reviews on our site are positive, experiences can vary depending on the local agent handling the move. Some customers have reported issues with claims, damaged items and delivery delays.
For example, Jo, a reviewer from Colorado, reported thousands of dollars worth of damage, along with missing items.
“We moved from Florida to Colorado,” Jo said. “Everything was supposed to stay wrapped during the four month storage. It was not. [...] The company didn't reimburse us for all the damage and proof of missing books and other items. We incurred thousands and thousands of dollars lost from the disastrous service.”
Before booking, it’s best to compare at least three quotes from different moving companies. You should also review your local North American Van Lines agent(s) online and make sure you understand your valuation coverage and insurance options.
North American Van Lines Reviews
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Reviewed Oct. 18, 2026
We moved from Utah to Oklahoma. Here's what happened, in numbers: 1 day late departure, blamed on a “broken down” truck. 100% of the estimate demanded upfront by wire transfer before they'd load a single box — a policy that conveniently strips you of leverage before anything goes wrong. 1 truck promised. 2 trucks and 3 separate moves delivered. It took 5 weeks from initial loading to final delivery. Every problem got redirected to “independent contractors.” Redman disclaimed responsibility for the driver, and the destination crew — supplied by a local staffing agency with apparently zero moving experience — dropped and broke a long list of our belongings.
3 months later, here's what's still unresolved: $2,500 — a frame TV that worked when it left Utah and was dead on arrival. Their own “specialist” packed it in a box labeled “this side up” on two opposite sides, so it sat upside down in our garage for 6 weeks. Claims says there's no visible damage, so they won't pay — despite us paying extra for specialist packing. $500 offered for a gouged hardwood floor, gouged baseboards, and a chunk missing from a wall — nowhere near repair cost. The claims coordinator wants before/after photos we don't have, because we'd just bought the house we were moving into.
1 rug and 1 bottle of whiskey — taken by the movers in front of our driver, who watched them load it into their own car. The movers claimed we said they could have it. We didn't. Claims still wants “proof” it's missing. 1 air hockey table — disassembled by the movers and never reassembled. Redman blames the movers; the movers say it needs a specialist. It's still in pieces. 1 mirror — still crated in our garage. We refused to sign a liability waiver to have it loaded, so Redman rushed in a specialist to crate it. Now they say uncrating it is our problem. 1 destroyed electrical outlet — run over by the box truck used to shuttle our belongings from the truck to the house. Claims wants a “before” picture to prove it wasn’t damaged prior to the move, even though the “after” pictures show fresh tire tracks the day of the move.
Nothing about this move was organized, and nothing about the aftermath has been handled professionally. Pay a little more and go with a different company. This is an actual photo taken right after our move of a North American Van Lines semi on I-35 in Oklahoma - not AI-generated or enhanced.
Reviewed Oct. 5, 2026
Worked with Sterling Moving and Storage out of Connecticut... To be clear, this review is based on my communications with the post move damage claims process. I submitted the necessary forms and was told in writing, a claim would be paid. After thinking two months was enough time, I was told my claim was denied but did not explain why. The actual labor of pick up and delivery was outstanding. Crew was both personable and professional.
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Reviewed Sept. 29, 2026
This is the worst moving company, we moved across country and selected this company, big mistake. The estimator came to our house, looked at all our items to be moved, gave us a price and what I thought was helpful information, it was not. - We told him we're packing ourselves, he did not tell us that their insurance would not cover claims of damaged or lost items if the moving company didn’t pack it themselves, were told to mark boxes and “fragile, glass, handle with care, etc.“.
- The movers were 3 hours late.
- I was informed that our items would be stored close to our new location, they were not, more on this later.
Day of delivery of my items
- Driver was an hour late.
- His help was not employees of the company but day laborers.
- My boxes were crushed and personal, unreplaceable items were damaged.
- Items are missing.
- Furniture was damaged.
When the driver asked me to sign for delivery I refused because I don’t know what is damaged, missing etc. The driver signed that items were delivered and that I had 90 days to submit an insurance claim. I called my moving coordinator and got here VM, throughout the day I tried contacting her, and left 3-4 message. I later tried another contact and learned that my coordinator was on vacation, unprofessional not to have an “out of office” message. I submitted a claim online, including pictures of the broken items and crushed boxes and a list of missing item. I was told an adjustor would contact us in 10-15 business days.
Twelve days after I submitted my claim, I receive an email telling me an adjustor was assigned to my claim and included was her contact info. I waited a few days before reaching out to my adjustor, via email and I received a response saying that my claim was denied because I elected not to pay movers to pack my items, they call it PBO (packed by owner). Packing does not contribute to crushed boxes, missing items or damaged furniture, yet Sterling/North American Van Lines refuses pay my claim, I lost items that were listed on the manifest, furniture was damaged and many children keepsakes were destroyed. DON’T use this lying, cheating company.
Reviewed Sept. 25, 2026
From my first phone call to the final cross country delivery, every person on the team was courteous and professional. I would definitely use North American Van Lines again, and highly recommend them.
Than you Karen. We are glad you had a great move.
Reviewed Sept. 18, 2026
It was a horrible experience. The sales agent who came to our house was good but everything he told us was opposite of the way our move when from beginning to end. There are too many problems and issues to write! We have moved 5 times and this was the very worst experience. Would not recommend them to anyone.
Reviewed Sept. 10, 2026
If I could provide zero stars I would. We moved from Florida to Colorado. Everything was supposed to stay wrapped during the four month storage. It was not. We were provided a specific delivery date and it was almost two weeks late. All of the expensive Pottery Barn upholstered furniture was filthy and the fabric was wrinkled with stretched out fabric leaving waves and ripples which cannot be repaired. New queen mattress delivered soaking wet with disgusting stains. Mud packed on the wheels of two desk chairs. Over 30 drawer knobs on nightstands and dresser were broken, as if they piled furniture on top of the drawer pulls, meaning the furniture was stored on its backside. They did not deliver over 50 cookbooks plus many other boxes of items. Damaged bookcases can't be repaired.
Impossible to pull off the inventory tag on every single item brought into the house with 4-5 guys carrying furniture and boxes throughout the house. The company didn't reimburse us for all the damage and proof of missing books and other items. We incurred thousands and thousands of dollars lost from the disastrous service.
Reviewed Aug. 14, 2026
I had a very frustrating experience with North American Van Lines. My consultant, Dustan, was difficult to reach and dismissive when I raised concerns about my move. Communication was poor throughout the process, and I did not feel that my concerns were taken seriously or handled professionally. He also failed to clearly communicate the proper packing requirements for my belongings to the movers, which created additional problems during the move. For something as stressful and expensive as an interstate move, I expected much better communication, organization, and customer service.
Reviewed Aug. 9, 2026
We recently use the North American Van Lines to move from Up State New York to San Antonio, Texas, included using a closed vehicle container to transport 1 car. There is only 1 way to say this: Excellent, Excellent, Excellent!!!! From evaluating our needs to the delivery of our home goods including the car were done in a very professional and friendly manner. Of course, we would use these services again!!!
Reviewed July 27, 2026
North American Van Lines, through its agent ShoreView Moving & Storage, turned my interstate move into a disaster. The crew rushed, disregarded instructions, packed items they were specifically told not to pack, used my own packing materials, and produced vague and inaccurate inventory records. Numerous valuable belongings are missing, and other items arrived damaged.
The claims process has been just as troubling. Rather than addressing serious errors, omissions, missing property, and documented service failures as a whole, the company has repeatedly narrowed the matter to a routine damage inspection and shifted responsibility from one person to another. Substantive questions have gone unanswered while delays continue.
This was not simply accidental transit damage. It was a breakdown in performance, documentation, accountability, and claims handling from beginning to end. Based on my experience, I would never entrust North American Van Lines or ShoreView Moving & Storage with another move—and I strongly recommend that others do not either.
Reviewed June 20, 2026
This is an ongoing nightmare. Despite an in depth in home visit to catalog our things and while they are loading the truck they explain that there will be a significant cost increase because their estimator error. NAVL told us that the truck had only a small load and would easily fit all of our possessions. When the truck arrived it was already 2/3 full and they could only load about half of our belongings.
Items were then loaded into the local movers truck and we were told that they would be placed in a NAVL truck and be delivered to our new home out of state at the same time on 06/01/26 by the contract. The local movers were unable to fit all of our belongings in their truck and this we were forced to ack my truck and also rent a U-haul trailer. We had to give many things away as we couldn't bring it all with us.
When the first NAVL truck left they insisted on payment which had ballooned to 29,257.13. Only the original half arrived on the agreed date. It took almost a week for them to admit that our things had not even left the local warehouse as they were unable to find another driver. 10 days later they said that our belongings would be picked up; they weren't. Numerous calls throughout this time were not returned and promised information was never obtained. Finally a regional manager told us our items would be picked up and shipped. We received a call on the delivery date from the company asking if the driver had arrived; he had not. It took 2 days to locate him still in the Pacific Northwest and not in Arizona where now live.
Complaints to NAVL returned a response that our belongings will likely not be delivered until July. That is more than a month after the agreed date! My wife and I are almost 70 years old, sleeping on mattresses on the floor, we have none of our bedding, pillows, cookware, utensils, and there is not a table or any chairs in the house. After paying a huge price we still have no real idea when our things might arrive. Take your business elsewhere. This has been the worst sort of Clown show. DO NOT USE NAVL!!
Reviewed June 19, 2026
First of all, we got quotes from United and also Allied and am so regretful I didn't go with one of them instead of NORTH AMERICAN. We moved from Orange County CA to Utah and we needed a 9ft tall 400 lb Timothy Oulton Infinity mirror crated by a third party crating company. On move day they did show up on time including the crate company and then the choas begun, the crating situation turned into a 2 hour fiasco and the movers had to take our $12,000 mirror downstairs to the parking structure to have it crated because the crate company isn't allowed to "move" anything, so while it was moved downstairs, there was zero liability on our item until crate company took over in the parking area, in which the crated item sat laying down in the parking lot for 8 hours!
Furthermore, the movers did not finish packing until 10:30pm with an 8am start time. The moving truck had another persons move at the front of the truck and ours took up the back half of the truck, seeing that the truck was full at the end and with a delivery date estimate of between June 10 - 16th and it being a 12 hour drive, we expected our stuff to arrive more on the earlier date, but they came on the 17th (a day past deadline) and our things had been moved inside the truck and they crammed another load at the end of thetrlck, so or stuff was shoved into the middle. They crushed boxes, broke totes, turned things upside down and sideways damaging many items, they disassembled EVERYTHING and did not tape nuts, bolts and screws to its piece and lost them.
On the day of packing, there were initially 3 movers, then 2 left midday and 2 more guys showed up. On day of delivery in Utah, the driver was the same and 2 guys from Utah showed up and unpacked everything in a huge rush and finished in 4 hours, but put things wherever they wanted and when the driver was driving away, he stopped his truck and got out to give me 40 bolts to my massive dining room table ... Wow! After they left we started noticing all the damaged, broken and missing items. I reached out to North American Van Lines relocation associate with my complaints and she came back with the usual sorry and claim form.
Upon reading all the bad reviews and denial of all claims, I am seeing a pattern here with this company...ZERO ACCOUNTABILITY! What a joke and what a shame. We could have bought a 24ft trailer and had it loaded and towed to Utah for the price we paid for this unprofessional move, I'm so bummed about this terrible experience and so regretful for choosing North American Van Lines. Please if you are considering hiring a moving company, try to figure out something different instead of supporting these bad businesses that are overcharging for low quality service.
Reviewed June 13, 2026
Arrived at 3pm the date of my move from GA to SC. Threw my dishes around like hot potatoes. Did not properly pack personal items in garage - wind chimes were thrown in boxes with shovels for example. Improperly staffed our move. Did not provide copies of inventory lists upon load. Improperly stacked and damaged items during unload into self-storage. Total disregard for our property.
Reviewed June 13, 2026
The entire move went very smoothly. The driver was exceptionally polite, caring, and responsive. Helpers on both ends of the move were also polite, helpful, and responsive. The entire move went very well.
Reviewed May 24, 2026
We experienced a nightmare dealing with this organization. Due to them insisting that we either pay extra for a full truck which was about a few K’s short, they failed to complete the signed contract. We didn’t find out the truck wasn’t coming four days before our closing. We had to scramble to find another carrier for a large cross country move. Because of their greed we had had to pay extra money and stress. Do not deal with this company.
Reviewed May 8, 2026
Terrible experience. They sent us two guys when it was supposed to be four. They showed up a day early then came back the scheduled day at 6am and didn’t leave until after 10:30pm. Then for the delivery day they again only had two guys and didn’t finish until after 10:30. They were two ** and the driver didn’t even speak English. Super unprofessional.
Reviewed April 17, 2026
We recently hired North American to move us from NV to MO. At the last minute, North American informed us that a different company, Atlas Transfer, was going to be handling the delivery of our items to MO. The out-of-state delivery crew was in a big rush to beat the traffic back home and as a result rushed through the delivery of our items, resulting in damage to several pieces of furniture. They also failed to reassemble several items. After our move, even with our well-supported facts, the claims adjuster was very dismissive and uncaring and did not resolve the claims to our satisfaction. It's clear that this company doesn't honor their obligations and places no value in preserving a customer's goodwill. Based on this experience, we would NOT recommend using North American Van Lines.
Reviewed April 6, 2026
I hired North American Van Lines to deliver my goods from Florida to Nova Scotia, Canada. They arrives in terrible shape. The clothing was thrown in boxes not hung up in wardrobe boxes. My shoes were thrown in a box with other things piled on top so they were marked and damaged. I had to throw them in the trash. Some of my appliances would not work after paying for their shipping. A total disaster. They would do nothing for me. I did not receive any reimbursement. My Blender & power washer would not work. I could have bought everything new with the price they charged me to move; almost $7,000. US.
Reviewed March 28, 2026
HORRIBLE. I don't have space to detail everything but they "lost" a lot of my property, including a 60" TV. A lot of my furniture was disassembled and only pieces returned, nothing in its entirety making the pieces worthless, boxes and plastic totes were delivered crushed in with damaged items. My toaster oven/air flyer actually has a shoe tread mark on the side where it was stepped on and crushed in. The company denied my claim because I can't prove I had any missing property or that their employees were responsible for the damage in the photos.
Reviewed Feb. 13, 2026
Female representative was very rude over the phone! She needs a training on how to speak with potential clients over the phone. Second I am glad I saw how this company does not value its clients prior to moving forward, if they could not even effectively communicate with me over the phone! And this came referred as a company who works with veterans I think not and will definitiely not recommend to anyone I know!
Reviewed Jan. 25, 2026
This company destroyed, broke, and stole our possessions from Ma to Florida and charged a fortune. Long story short, the home fell thru and we had to put everything in storage. Standing outside the store unit... could not check all bins and possessions in a driveway on 100 degree day. Had to sign for it when done.....(First problem) Stored for 3 months and received broken and missing items. Paid for items moved to be tossed in trash. Call company and they said, "You signed for it and that's the end... If we find your missing bins, we will let you know...." Never heard back from them... Totally screwed. Lost Thousands!!!! Beware 2022 year, Devastated. Take the $14 Thousand they charged us and buy yourself new items.... Totally Screwed...Beware.
Reviewed Jan. 5, 2026
If I could give 0 stars, I absolutely would! This has been by far the worst moving experience I have ever had. After my move, I had damaged furniture, including two beds that were disassembled by the company and never properly reassembled or repaired, making them unusable. I also had two boxes delivered completely soaked/wet, which is unacceptable. I sent countless emails and made multiple calls trying to resolve the damage through their claims department. Communication was extremely poor, and after months of delays, I ultimately received a denial based on technical excuses instead of a real solution.
To make matters worse, after all of this back-and-forth, I received an email stating that the claims representative I had been communicating with had left the company, leaving me with no continuity, no resolution, and even more wasted time. I should not have to file complaints with the BBB and federal transportation authorities just to get a moving company to take responsibility for damage they caused. Save yourself the stress. I would never use this company again.
Reviewed Dec. 20, 2025
If only I could give less than a star. Moving from Surprise. The packer Lonnie and daughter showed up about 7:30am and left at 9:00am and didn’t finish packing. They just up and left leaving behind packing materials. They didn’t pack all our breakable items. Very unprofessional and condescending towards my daughter who is autistic and had a seizure during the packing because of all the stress. Of course being a Saturday no one is around to get help and bring a crew to finish packing.
Don’t use Lonnie’s crew at Beltman North American movers. Worst experience ever. We are a long distance move and the day isn’t even over. The driver of the moving truck helped with packing before loading everything onto his trailer. We bought him a pizza for helping when it’s not even his job! We won’t receive our furnishings until after Christmas. You can be sure we will complain and go after the company if anything if broken! 😡 I don’t have a receipt yet because this is just the beginning of the moving process and it’s costing us close to $10,000.00! NEVER AGAIN!
Reviewed Dec. 18, 2025
The two people worked very hard to properly wrap and load our belongings. The delivery likely could have used a third person to assist with heavy items. The hallway going upstairs will need to be painted, their are marks, dings and scratches the entire way up and the corners of walls will need to be filled and painted.
Reviewed Dec. 17, 2025
The person, Elizabeth **, who did the move estimate was very helpful and honest and recommended ways to keep costs down and provided great service by answering all my questions and keeping me updated on the steps in the process. I will use this company again due to her great service and honesty. She saved me time and money and will recommend this company to everyone.
Reviewed Nov. 22, 2025
I cannot say enough good things about my cross country move. You made it easy. Every employee I encountered deserves recognition from packing to moving into my new home. Organized, honest, thoughtful of the consumers needs, excellent communication at every step, & efficient. I never once worried my stuff would not arrive in a timely manner or be safe.
Reviewed Oct. 30, 2025
They were on time and did a very good job. They packed very well and I was well pleased. They were very good unloading. Overall the service was better than I expected and I rate them as top-notch. I would recommend them to anybody who would ask me. Great job.
Reviewed Oct. 14, 2025
North American Van Lines out of Farmington Hills, Michigan, were amazing to work with. The virtual walkthrough was easy, the representatives were easy to contact, and our driver was great. The crews that helped us load up in Michigan were personable and went above and beyond, as did the crew that unloaded us in Maryland. All around one of the easiest moves I've ever had.
Reviewed Oct. 10, 2025
Lisa ** was very, very helpful in making my move less stressful, and she helped me made it much organized. Thanks! Keith ** and his men were awesome and very helpful. They worked extremely hard in getting everything to me with nothing broken or lost. Excellent... Thanks!
Reviewed Oct. 2, 2025
Our move with North American was wonderful from start to finish! Hall Moving and Storage on Long Island provided an easy and convenient virtual walk-through beforehand and estimated and honored their quote, packed everything up neatly and professionally and delivered our belongings on time. Cruz delivered all of our stuff in Atlanta and was extremely helpful in putting everything where we requested with such a great attitude!! It gave us piece of mind knowing that we were going with a nationally recognized moving company like North American.
Reviewed Sept. 4, 2025
The driver Fernando and the crew in both locations were good/nice/respectful/non argumentative. Fernando went out of his way to accommodate our needs, explaining and ensuring to calm down our anxieties. Truck arrived on time, loading took bit shorter than quoted. The belongings arrived a day later then quoted. There was truck issue we were told. Unloading took less time then quoted, all good, also nice crew. As we are going through the boxes we found some broken some damaged items, but nothing we would scream about. NA Line representative told us we got 9 months to file a claim for damaged goods. Our sales rep Megan was nice, came twice to re count and to re adjust the price to our satisfaction. We had a problem with crating, apparently crating people were not crating according to our agreement with NA. Altogether, not as bad as some online stories we read about other people' experiences.
Reviewed Sept. 1, 2025
Our driver made our move from North Carolina to Arizona a pleasant experience. Heber was cheerful, on time, careful and thorough. He hired excellent helpers at both ends of the move and kept his eye on every detail. The North American company came to our house to give us an estimate for the move and were always available for any questions, concerns.
Reviewed Aug. 24, 2025
North American Van Lines, Saunier Moving and Storage, Bluestar Move Management. Cross country move for $12000. Repeatedly changed the dates of our move. Delivered our goods on the wrong day. Forced us to pay additional money out of pocket to fix the issue for which we have not been reimbursed. Neither moving company acknowledged any wrong doing and in fact blamed us.
We have a series of phone calls, texts, and emails indicating the agreed upon dates and price. Furthermore, these communications note these companies had robust internal communication errors leading to the problems with our move. Additionally, our point of contact was unreachable during this process and we were given no other individual to communicate with. We paid a large fee for horrendous service from start to finish.
Reviewed Aug. 24, 2025
I felt that the whole process went smoothly with no hiccups, the price I was quoted was the price I paid, the driver kept me informed all the way and my belongings were delivered on time and in good condition. Happy to recommend to others who are planning to move. CA to MS.
Reviewed July 22, 2025
I moved from Az to Pa on April 2. The driver logged in all the stuff and my mistake was allowing him to do. I signed all the logs. My other mistake. The drivers was unable to bring the moving truck to my house so they hired U-haul trucks. It took me weeks to unpack. I was missing all my deceased husband military papers, his camera. All my capri pants mostly new, 12/14 pairs. Filed claims for missing stuff, was denied because I sign the logs. First I was overwhelmed. Over 150 boxes plus furniture. They should have checked the uhaul guys, someone stole my stuff.
Reviewed July 16, 2025
WORST MOVE EVER — And It’s Still Not Over. This has been, without question, the worst moving experience we’ve ever had. When Jonathan from Ray the Mover (North American Van Lines) came to give us an estimate on June 12th, we walked him through every room. We carefully explained that this was a relocation for our parents—both in their mid-to-late 70s—moving from Southwest Florida to Tennessee. My father is recovering from a recent stroke, and our top priority was minimizing stress for them.
We told Jonathan about a prior bad experience with a local mover who showed up late and began demanding extra fees. So, we made it crystal clear: no surprises, no hidden fees. Jonathan reassured us that with North American being a long-standing, reputable company, everything would go smoothly. He promised the move would be completed before the 4th of July, and that their belongings would take up roughly two-thirds of the trailer—easy to fill and ship quickly. We emphasized—multiple times—that the driveway at the destination was steep with a sharp turn, and we begged him to note this clearly for the delivery driver. Jonathan repeatedly told us this was “not uncommon” and he’d make sure it was communicated.
Spoiler: It wasn’t. The loading day went fine. But then things spiraled. As the July 4th holiday approached, my parents checked in on the delivery status and were told their belongings couldn’t be found in the warehouse. Panic set in. After several frantic calls, the warehouse miraculously “found” the shipment, but confirmed delivery would now happen after the holiday.
Then came another shocker: just days before the new delivery date, we received an email saying only a partial delivery would be made due to an “overage.” This was completely baffling—Jonathan had told us we were using just 2/3 of a trailer! Apparently, their truck had more freight than expected and only half of our parents’ belongings would be coming. Eventually, a driver messaged to say he’d be delivering between 8–10am. But the next morning, he texted saying he was too sick to deliver. This last-minute cancellation forced my parents to cancel a pre-scheduled flight back to Florida for an oncology appointment, losing the entire cost of their tickets.
The following day, the truck finally arrived—and got stuck. The driver claimed he had no idea about the steep driveway. He ended up backing off the edge, damaging retaining walls, tearing up outdoor lighting and power cables, and leaving black tire marks up the entire concrete driveway. To make matters worse, no one will return our calls—not the salesman, not the warehouse manager. And while we’ve been told the rest of the shipment is “scheduled,” we have zero confidence in that actually happening.
It’s now been six weeks since we were told this would be a “quick two-week” move. It has cost our family peace of mind, damaged property, missed medical care, and the last shred of trust we had in professional movers. If you’re reading reviews and thinking about hiring Ray the Mover (North American Van Lines)—RUN. You’ll get better service from someone holding a “Will Work for Food” sign at a stoplight. Worst move ever. And it’s still not over. Worst move Ever
This was and still is the worst moving experience ever. When Jonathan from Ray the Mover (North American Van lines) came out to give the estimate on June 12th, we walked him around each room for him to count and record all the items. We explained that this was our mid to late seventies parents that were moving from SW Florida to Tennessee and my father is recovering from a recent stroke. We explained the had a small local mover show up a day late and then started saying everything is extra. When we asked how soon could they make the move he said they were busy this time of year but he was very confident they would have all their belongings before the 4th of July holiday. He said this would be 2/3 of the trailer and it would be easy to fill the balance and get it shipped to Tennessee.
We decided to go with North American because they are one of the largest moving companies with decades of experience. We explained to Jonathan that we were helping our parents because they didn’t need any more unnecessary stress. We asked him to make sure that there would be no extra fees. We explained that the driveway at the destination was very steep with a sharp turn multiple times and please make sure there was a note for the driver. We may have got on his nerves a little by explaining that the driver needs to know and we did not want any extra charges after they realized the house was inaccessible to the big trailer. He assured us every time this was not uncommon and he would make sure there driver was aware. They did come and load everything as promised.
As the holiday approached, my parents called to check the delivery status and were told they couldn’t find their belongings at the warehouse. So my parents started calling the warehouse in Tennessee to find out they didn’t have any record that they were supposed to receive my parents' belongings. Now my parents are more stressed out than ever panicking about the whole situation. The next day Ray the Movers warehouse people said it was found. They then said they had a date scheduled. Obviously after the holiday. Then a couple days before the scheduled ship date, they sent an email the we would only be getting a partial delivery as we had an overage.
We were confused and stressed even more after Jonathan said we only had 2/3 of a full trailer. My parents were very confused. Apparently they had a truck that was filled more than expected and only half of our parents belonging would fit and it would be scheduled at a later date. Finally a driver sent ma a message that he would be delivered the following morning between 8-10am. The next morning at about 10 the driver messaged that he was very ill and could not deliver. My parents were supposed to fly back to Florida for an oncology appointment and had to cancel the flight at last minute so they lost any chance at a refund because of this delay. They did show up the following morning and drive right down the driveway and got stuck.
The driver said there was no mention of any issues with the driveway. He backed off of the edge of the driveway tearing up the retaining stones, the lighting and the power cables from spinning the tires over them. There are black marks all the way up the concrete driveway from spinning the wheels. The salesman and the warehouse manager will not return our calls at this point. The final shipment is supposed to be scheduled but we are not sure that really means we are getting the delivery. It has now been approximately 6 weeks after the super friendly salesman said that two weeks should be no problem at all. If you are reading reviews trying to make a decision on whether to use Ray the Mover (North American van lines)…. Run. I would go hire people at stop lights saying will work for food and expect better service than we have received. WORST MOVE EVER…, and it’s still not complete
Reviewed July 10, 2025
I moved from Colorado to North Carolina. I had the move coordinator (Liz) schedule a move with zero communication with me on a Friday with a Monday pickup. I didn't even have a house under contract yet. With help from their Vice President, he moved me under a move coordinator in Iowa. She fixed the issues but the VP said if I ran into any further issues, to contact him. Of course I had issues and left him 3 voicemails about 3 different issues with no return phone call.
If the movers could unassembled an item, they did. They didn't assemble everything and some items they didn't want to try to fit in the house so they still sit in my garage today. Not everything is unpacked but so far, 2 lamps are broken, a 3rd one I glued back together. Much of my oak furniture is splintered. One mover in North Carolina yelled at me because I couldn't understand his heavy, broken English accent. If you hire these folks, record all phone calls and get as much as you can in writing. In the end, they will change the price of your move. And remember, they will break things. That is what the managing mover told me. It's to be expected. Also, complaints about the Denver staff were told to me. The more gossip I heard, the more I lost faith in this company.
Reviewed July 5, 2025
Moved on May. Upon receipt tv would not turn on and desk and table chipped. Response for claims both denied. Customer service concerned with closing complaints not servicing customer. We have moved 12 times, never using North America Van Lines again.
Reviewed June 25, 2025
My wife contacted AVL two months ago. She signed a contract and paid the cost for the move up front to move a bed, couch, kitchen table and some personal belongings that were already packed up nicely in boxes for shipment from Virginia Beach to Michigan. Among these materials were special medical devices and equipment to treat a serious illness that she has. After numerous phone calls, emails, begging, pleading we are still living now for 7 weeks without any furniture and sleeping on air mattresses. My wife's medical condition is deteriorating. This has been a nightmare. No one seems to know anything or even cares to help us now that they have our money. Please I am begging someone with any human compassion to help us!
Reviewed May 12, 2025
5 stars from me, great crews on both ends and Christy and Daniel were exceptional. Everything went as planned. 5 stars from me, great crews on both ends and Christy and Daniel were exceptional. Everything went as planned. 5 stars from me, great crews on both ends and Christy and Daniel were exceptional. Everything went as planned.
Reviewed May 11, 2025
Excellent customer service. Honest with pricing unlike brokers. Courteous and careful handlers and driver. David ** was really great. Our coffee table got chipped but I have filed a claim. Great company. Great service. In the past we had a horrible experience with a broker from Florida so this was a pleasant surprise.
North American Van Lines Company Information
- Company Name:
- North American Van Lines
- Address:
- 101 E. Washington Blvd., Ste. 1100
- City:
- Fort Wayne
- State/Province:
- IN
- Postal Code:
- 46801
- Country:
- United States
- Website:
- www.northamerican.com
