North American Van Lines Reviews

Really? Then why the hell would I move a broken computer and add the weight? So I went back and forth with them and they would not lift a damn finger so I ended the fight there. Almost 2 years after the move, I finally am moving into a house and I went to my storage units and how my units were packed was criminal. Not only that but a standing light was broken and glass all over the floor. The best of all? A 55 INCH TV WAS MISSING! YES, YOU READ THAT CORRECTLY! No one has had access to my storage units and I watched every move the other movers made.

In addition, my headboard was chipped in 2 places, 1 entertainment center was chipped and there was a leg missing. Boxes were smashed from how they stacked things. Other smaller things were broken. I wouldn't have this lousy company move my worst enemy. And what was the point of having extra insurance? The real bite in the ** is there's nothing I can do about any of this and if you think for a moment NAVL will do anything. Forget it. Bunch of weasels! Almost $12000 to move plus the insurance and this is what you get. Do not hire these idiots.

Subsequently, they did not reimburse me for these items during my appeal. I waited over 3 months and did not have my issue resolved. I had over $2,000 in damage that I never got back. The customer service was poor. I would not recommend their service to anyone under any circumstances. They should not be allowed to continue a business as such. Anyone who is thinking about using this service should reach out to me if they have any further questions. Read more at: **

Here is the fraud!!! Mr. ** knew we were packing the shipment ourselves. The guys who loaded the items told our neighbor Sue that they rarely saw such a professional organized job of packing !!! Yet when we submitted our claim we were told North American will not pay for items packed by us. Mr. ** knew when he sold us the upgraded policy that was the case!! As well when we at first declined the offer he told my wife a couple of horror stories to change our mind. He also bragged that they do a large volume of VETERAN business. Well thanks a lot for my service, HUH??? Do not use these people, guess that's why with well over 200 reviews they barely got 1 out of 5 stars!!!

They also took apart some of my exercise equipment (elliptical). The parts were not packed with the elliptical, and cannot be found. Now not only do I have to purchase new parts, but I have to have a specialist come put it back together because I don't know what's missing! On top of the $10K I paid them, they cost me $3 - $5K in broken, damaged or lost stuff. What a crock! How are they even acknowledged by the Better Business Bureau? DO NOT use North American in Denver, CO!! They are just awful!

Loading took 3 DAYS instead of 1 like they said having to sleep on the couch the second night and at a friends house the last night because they had packed my bed and couch before they realized they had run out of space in the truck and we had to wait for yet another day for a different truck and making me almost miss my flight to Georgia. My stuff arrived to destination 5 days later which would've been great if they would've bother to coordinate with the crew in Atlanta, but they didn't have a crew available so we had to spend a whole week in hotels (not just me this time but with my husband and three children that had driven here) while my stuff sat in a warehouse.

When they unloaded things started to come out damaged, broken, with no stickers so it was impossible to know at the end of a very long day if items the items in the inventory missing were really missing or not tagged and especially when we realized that they had removed items out of the truck when they realized that not everything was going to fit in the one truck but never changed their inventory!!

But the WORST was when they told us they didn't have the weight ticket that shows how much the truck weighed once loaded with our stuff. We contracted the package called PRICELOCK which meant that they charge you for certain amount of pounds that they estimate as they walk around your home telling you not to worry if they go over on their estimate because if it ends up weighing less they will refund you the difference BUT if it goes over you don't have to pay any more money. Well...after a couple of weeks of waiting to see the weight ticket to settle the refund, they informed us that THEY NEVER WEIGHED THE TRUCK. I mean they drove across the USA but not once weighed the truck?? So they have to reconstruct the weight (based on a screwed up inventory remember?) and they would let us know.

After several weeks I got an email stating that North American corporate office had come up with a magic number right around my estimated weight and when I asked to see how they had come up with that number they very rudely declined and told me they didn't have to. All I could do was to take their word that that is how much my load weighed. No questions asked!!! I tried to call anyone that I could think of, leaving messages and getting NO ANSWERS from Lile or North American. After paying more than $27,000 I feel almost scammed, as I paid a lot of money for terrible service, unprofessional and uncaring service and for a fee that they have failed to prove was due to them. Learn from my mistake! DO NOT USE THIS COMPANY!!!

On packing day which we had said we didn’t need a lot of help with, they waste a whole day by sending a crew of 3 out to pack a few pictures, lamps and a mirror, which they grossly underfill some of which end up breaking during the transport. Then on moving day your “certified” crew arrives different from the packers and which apparently involves calling an extra person the morning of, who none of the others had met. This “certified individual” then shows up and proceeds to play and joke around, extending the move for several more hours than it should have taken.

The driver (who doesn’t work for Neighbors Moving or AVL) feels the estimate is way under at 7k lbs, thinks it's more like 10-12k, and files a protest. They then wait and do no loading work until 45 minutes are up to give the company time to get there to argue, they never show, so they load and tell me “someone will be responsible” if the weight is over the estimate. The crew then proceeds to make a “slide” out of our dish pack (Fragile this side up) boxes with the lamps, dishes, etc DOWN THE STAIRS, then SLIDE the remainder of the boxes down the boxes, bumping and tumbling along the way. I have pictures to document this. They turned our set of expensive dishes in a obvious UHAUL Dish pack box on its side and treated our stuff like garbage most of the day. The driver disassembled much more than I thought was necessary including our bicycles, a shoe rack and other small items.

Once they left, the final weight ended up around 8500 lbs. I firmly told the company that I was not going to pay anything above their “not to exceed estimate”, and paid by credit card in case there was a problem. Upon arrival, (2 days earlier than the estimate because of cancellations with bad weather which was nice) another local crew was hired to unload. They did a great job unloading and handled our things with care. The driver put our things back together in a somewhat haphazard fashion and I even had to insist several times when he had assembled a shoe rack incorrectly, he seemed annoyed that I wanted it done correctly and also wanted to not assemble other things he had taken apart. They refused to reassemble a bed that I had taken apart myself prior to their arrival because they had not taken it apart. You’re welcome apparently.

I was instructed to note damaged boxes or items on the checklist as they arrived and I noted several things that were damaged, including the leg to a nightstand broken off, another shoe rack that was broken, a wooden (particle board) file cabinet that was completely destroyed when it was lifted completely full onto a loaders back in WA, a blender, several glass pieces and dishes that were part of the “slide” and several pictures that were packed by the company in WA.

After this horrible experience overall, I was surprised to get a call from the driver a week or so after I left a review in an email at the company’s request. He was upset about the negative review and how it would affect him and was rather confrontational and unprofessional. I told him he was ultimately responsible for any actions of his crew which he blamed and said he never saw the slide, which means he was not supervising adequately.

I filed a damage report and let me tell you, DON’T BOTHER. Opt out of the insurance. If the truck caught on fire they would probably say that it was your fault and they don’t cover PBO. Read the fine print, if you pack anything it's “PBO” and “we don’t cover PBO”. Actually that is nowhere in the fine print I could find, they just tell you that afterwards. Even the items damaged that were packed by the company, because we didn’t note the boxes were damaged on the inventory and they weren’t just the items inside (you could hear the glass broken in the box) when they were unloaded they wouldn’t cover that, so despite having a 0 deductible they covered NOTHING that was damaged/broken by their negligence and denied the whole claim.

In the end we spent almost 12k to have our things mishandled, broken and be harassed by a contractor, who didn’t supervise the other contractors who treated our things like garbage. Don’t be fooled, the only thing “official” about American Van Lines is the sticker on the side of the truck. Avoid them at all costs, next time we are hiring our own local crew and loading a POD. Half the cost and none of the headaches.

Fuller ripped everything apart and used extra large boxes that cost me an extra $1,176.25, a total of $15,561. My grandmother’s art deco marble topped cabinet from the 1920s. There was a lot of family history to this furniture. It is 1.5” thick by 5x3 ft beveled edge marble cabinet and the cabinet doors are now scratched from Fuller movers. I paid $500 to have this piece crated, they didn't do it. So many things were smashed in their boxes, don't ever use this company.

The day the driver arrived he wanted me to sign the papers that everything was here. I refused and he grabbed the papers and put my initials on the paper! Now they tell me I cannot prove that I did not have things as my initials are on the paper! We lost so many items and I do not know what was on that fourth sheet. They told me I should have called the day it happened but it was a Sunday and no one would have answered. This is wrong! I am really upset about losing the Danish items. There were my heritage. They did not care and would not back up what I said. Do not use them! cannot believe a company would behave in this manner. How can they lose items like that. I believe they were stolen!

When everything arrived in CO, they unloaded into a storage unit. Which was on all of my documentation, I specifically called to ask if I needed to open the boxes, or do anything special for claims, as I was worried about broken things. They assured me, on the phone, as I was unloading into a storage unit that I had 9 months to file claims. I specifically asked if I needed to open boxes, or claim at the time of drop off, and if I needed to do it while the movers were there. They said no, I had 9 months to claim, and just to keep the pink copy, and write damaged items on that, and submit claim within 9 months.

Over the next couple months, I sorted through everything. Broken bed, Broken dresser. 2 broken guitars that were NOT EVEN BOXED UP! Just thrown in! When I went to claim, I was told none of my claims would be covered as it's not their responsibility after it's dropped off in a storage unit because it could get damaged in storage afterwards. I explained to them, and showed them email interactions that proved that I specifically asked about these things, and they didn't care.

I asked them what I was supposed to do, as going through every single item while the drivers were there would take days... the response I continued to get was "Read your contract". Then... I also asked, "Ok, what if you dropped everything off at my house, could it also get damaged there?" They said, "Yes, so you have to file your claims at the time of drop off". Then I asked... "Well, then when exactly does your 9 month claim policy work? Because there isn't a single scenario where you can claim any other time besides at the time of delivery." "Read your contract".

So, word of warning.... nothing can be claimed unless it is photographed, and claimed at the moment of delivery. So... be sure to make the drivers stay as long as you need to look through every single box, and examine every single item you have. Even if it takes weeks, apparently that is the ONLY way you're going to receive anything on a claim. Beware, they will lie, and tell you it's fine, you can claim in 9 months, fill out pink sheet, etc. It's all a lie. Read the contract, do not allow them to leave until you've gone through everything. Terrible, Terrible, Terrible.

The truck arrived without enough space because they underestimated my household goods. I had the option of living in an empty house for 6 weeks and miss work or sign a blank inventory sheet after going step by step and agreeing on what needed to be packed. Of course, items behind so I had to wait an additional two months to get the second shipment, only to find they didn’t pack everything AGAIN. So now, they tell me there’s nothing they can do, I just lose what they didn’t pack. They left the house full of trash, boxes etc. The answer from customer service is “I understand where your point, get a lawyer if you want.” This is the first negative comment I have ever made online against any company…I’m going to place this in as many places as I can…completely unacceptable and devoid of any integrity.

The woman told me I needed to sign something. I told her I needed my glasses. She told me I didn't, that it only said they dropped off my stuff. After that they took off fast. We looked in the driveway and they were gone. They had brought my two grandfather clocks in the house and two couches, everything else was left in the driveway, with packing still on. My leather couch was torn and punctured, a leather bar stool was torn, and a sleigh bed had a crack in it. They had already charged my charge card before I received anything, and charged an additional charge saying the weight was over what they had estimated. Now, they are silent. No explanations, no answers, nothing.

The driver's plan was to unload both big and small truck and re-load big truck with our stuff so we would get it all at once, but COMPANY would not let him. Needless to say, here we are 8 days later after initial delivery and still do not have rest of our things. At no time did anyone from company reach out to us with any update let alone an apology. The driver did keep in touch with us as to his arrival. When I called today to find out status, was told a driver would pick up in Las Vegas tomorrow but was not given an actual delivery date. She suggested I call North American Van Lines Customer Service. I did that and was told they were unaware of any problem with the move, no one had contacted them about any issue but did apologize and then said, in essence, they had nothing to do with it as they contracted out to Capitol. Terrible service all the way around.

At first, when we met with the Relocation Sales Consultant, Ron **, we were quite optimistic. He understood we had bad experiences in the past with other companies and guaranteed us that everything would go well. It is what he didn't tell us that, in retrospect, led to many of our issues. We agreed to a nearly $10,000 move and signed a contract. One piece of advice - these contracts are utterly useless. You have almost no rights and no control. They in no way are a legitimate contract. Buyer beware!!!

The loading of our stuff in Whitesboro went quite well and the actual movers were quite professional. They arrived on time, treated everything with care, and were polite, respectful, and worked very hard on a hot day. The only concern we had was that the driver who picked up our stuff let us know he would not be the driver to deliver our items to us in Miami. He still set they would meet the delivery window time, but it would be a different driver. Though this seemed unusual to us - never in our previous moves did one driver pick-up and one driver deliver - but since everything went well so far we trusted them. Lesson learned: no matter how wonderful the actual movers are, NEVER trust a moving company. One hand is not working in tandem with the other hand.

Then the disaster began. As we drove down to Miami we waited about five days since our items had been picked up from a call from Greater Syracuse Moving telling us the actual day of delivery. We finally called and they said they did not know yet and to call back after the weekend. This was a dance for a number of days and then they finally provided us with the date... BUT... only 2/3 of our stuff was going to be delivered. This made absolutely no sense to us. In numerous calls and emails to Ron ** and Move Coordinator, Melissa **, we learned that when our stuff arrived after being picked up at our previous home in New York it was moved off the truck and into storage. Then it was moved to a new truck that would be taking it down to Miami, but they ran out of room on that truck. SO THEY LEFT 1/3 OF OUR ITEMS BEHIND.

Did they call us to let us know this, not a chance! They were never forthcoming with information, and in fact, I do not believe they ever initiated a phone call to us. In addition to learning we would not receive all of our stuff on the same day, we learned they did not know when the other 1/3 of our items would ever be delivered. They said they would let us know when they knew, but it would be past the delivery window we agreed upon when we signed the contract. Again, the contract means nothing. You have no rights, even though they provide you with a nice brochure telling you what your rights are supposedly.

The first 2/3 of our stuff arrives. The movers were good and they worked hard. But a number of items were damaged. Many of our boxes were damaged and most of the wardrobes had caved in sides or the top. Clearly, our items were not treated with care. They had let us know that the items left behind in Syracuse were "not important" as they included mostly outdoor furniture. Not true. Our beds were missing. Our dining room table was missing. Important boxes were missing. And important electronic items were missing.

We still had no information on when the rest of our stuff would arrive. Finally, after repeated calls and emails we learned that a new truck had been assigned and would delivery our remaining stuff on July 4th - holiday. Plans had to be canceled. More importantly, since it was a holiday our pets couldn't be placed in boarding so we had to secure them in a bedroom all day when the movers were here. Not at all an ideal situation.

So we finally had our stuff but numerous items were damaged - the dining room table, a bookshelf, 2 dressers, and a chair. This doesn't include the damaged boxes and wardrobes. Despite insurances over the phone and through email that we would be able to make claims for the late arrival and damages, in the end, we received $252 for damages and $0 for 1/3 of our stuff being delayed by more than a week. $252 refund on a nearly $10,000 moves is absolutely absurd. But as I said before, we had no recourse. So I turn to the Internet to share these facts so that future families do not have to deal with this corrupt and incompetent company. Lessons learned: The contract is meaningless. The delivery window means nothing. They will not treat your stuff with care. They will keep you in the dark as much as possible.

Several weeks after the delivery, I received two additional cartons that were delivered to someone else in error. There are still at least two or three missing. I am now being told that maybe I didn’t look carefully in all the cartons. This type of comment is insulting and professional. My claim which totaled $1600 seemed to only be valued at $210. That’s disgusting. I have moved five times within the last 25 years and have never had as horrible an experience as this one.

As the window began to close and not hearing anything we contacted Beltmann and were told they had heard nothing from North American except no driver was available. We continued to call and eventually asked for a North American #. At that time we were told there was a driver shortage and there was no known date our belongings would arrive. It is important to note that their recording touts how many trucks and drivers they have "just waiting to deliver". At the end of our window we were told that we could stay in a hotel and they would cover the cost and give us $50 a day for incidentals - by the way; this doesn't include clothing. We explained that we had a dog with us and a home we were staying in, and paying for, so why would be move to a hotel? We would still have the same problems - no food, nothing to cook with, no furniture and no way to wash our clothing.

They told us we could go purchase an air mattress to sleep on (already had one - because we prepared) and that we could provide receipts for incidentals like shampoo and meals out that they would reimburse at a later date. After 2 days of contacting and speaking with a representative, we requested a supervisor and explained the situation again - more forcefully and with greater frustration. She had the audacity to ask why we hadn't prepared for a situation like this! I asked why they hadn't prepared to have a driver ready to deliver my belongings and eventually got $500 without receipts so that we could purchase some other items to continue to stay in our home until our belongings arrived. Fourteen days after loading and 12 days after taking possession of our new home - eating all meals out, going to a laundromat, sitting on the floor, and sleeping on an air mattress PART of our belongings arrived.

It was at this time, that we found out all of our belongings had been taken to a warehouse, off-loaded, unwrapped from the moving blankets and left to sit (free for anyone to go through) for 14 days. Prior to coming to us a company from TX went to the warehouse, re-wrapped our furniture and loaded a portion of it onto another truck. This was a box truck - not the semi that had North American plastered on the side of it that came and loaded us 14 days prior. Again, these were nice men that took precautions not to damage our new home. They worked tirelessly to offload before heading to FL to load another family. These men had no idea when our other items would arrive. It was at this time we discovered that my husband's motorcycle had a broken piece on the handlebar. (No one could say exactly when the piece was broken). We also discovered that one of the things missing was the container with our washer and dryer hookups.

We had to purchase new hoses and vents to avoid another trip to the Laundromat. All of my husband's clothing (except what he had packed for the 7 day window) was also left behind. After a weekend, we contacted North American Van Lines AGAIN regarding the lost of our items. They had no idea anything had been left behind and told us they would have to check on it. Not a word for 2 more days. When WE reached out AGAIN we had to leave a message. Finally after another week, we were notified our items would arrive the following day. The crate they were enclosed in was bashed in one one side. Inside this crate was the missing hoses for the washer and dryer, a large box of my husband's clothing and some items. One of those was a ride on John Deere tractor that had belonged to our son when he was small. It was made of metal.

This had been broken along the axel and the center seam along the top of the tractor was split open due to heavy items being stacked on top of it. We expected some things to be broken, however, a metal ride-on toy was not what we were thinking. The lack of transparency at how our items would be handled (loaded, offloaded, unwrapped, left sitting, re-wrapped and reloaded), the missed window of delivery, the poor communication from North American regarding lack of drivers, that they were not going to make the window for delivery and the difficulty we had to go through to received compensation for the lack of contract completion is the why we will NEVER use this company again. I would tell anyone that asks to NEVER use this company.

After the four cancellations of the pickup I implored the representatives to personally follow up on my contract, but this did not happen and I was told whatever needed to be said to get me off the phone as quick as possible. Lastly, despite all the mistakes and delays on their part they refused to offer delay compensation on a technicality, which gave me absolutely no recompense in my dispute or an incentive for them to actually do a better job.

They reimbursed me ZERO. Even though I added the additional insurance with a cost of $100 to the move. They will downgrade the value on your broken items, then claim the reimbursement didn’t reach the $500 deductible. On the missing items, you have to notice the missing items, and make that claim with the movers delivering your items. In my case that would be opening 70 plus boxes while they are being delivered to your home, and then notice what is missing. Who is able to do that while directing the move team where to put all your boxes. If you use North American Van Lines...don’t give yourself an added headache on top of an already stressful experience. I will never use them again, and encourage anyone moving not to use them. I’d go with a United Van Lines if I could make this choice again.

Then we had to start the claims process which was horrible. The claim adjusters' job seems to be to avoid paying replacement value claims. They have a bunch of schemes. One was to find a cheap knock-off of something we owned and only offer us the price of that. Another was to claim that our possessions were old and had depreciated (their 'tariff', the regulatory document that governs interstate transport, states that depreciation is not a factor for replacement value). Yet another was to claim that there's a low limit on damages for self-packed boxes (the tariff does have a limit, but it's $2500 or higher depending on box size). Ultimately we had to file a lawsuit to recover. That's what it took to recover the full amount due to us.

We reassured her that everything would be okay because we had the insurance and had a set time to go through things. If something was missing or damaged, it would be okay. Fast forward some months...still within the time limit allowed, we filed our claim. Most things were good, but when it came to our Grande Piano... (insert rage) I had it professionally packed before the move to storage. I was present when it was packaged initially and when it was opened at my new house. What we opened was not how it was when it went into storage. Nobody is owning up to how that happened... And now there are parts missing and it is damaged! Damage that cannot be repaired! Plus the board and straps and roller that were our property for moving the piano are gone.

So if we need to move the piano again in the future, we're out those things too! It's still a functioning piano, but I will never let something that valuable be touched by such poor quality customer service people. Our delivery to our house was on October 31st, 2017. Today is February 22nd, 2019 and we got our final denial for our claim. When everything was filed within the given time, pictures, receipts, estimates for missing parts, Lawyers... It was not enough. We've been through the whole process now and I'm just stunned. How? What?... Crooks! The next step is going to court. No headaches??? I encourage everyone who moves to skip looking into North American. DON'T USE NORTH AMERICAN!

The move was set to take place on 1/4/2019. On the morning of the 1/4/2019 the driver and van arrived at approximately 9:00 a.m. as predetermined and scheduled. We had taken every step we could to be ready and in position for the move. After about 30 minutes of walking around, the driver informed us that he could not make the turn into our street and informed us the move would not take place. Gasperson informed us that they would be sending a new driver and truck, but it would not take place until the next day. An entire day was wasted, and we have a tight work schedule on the other end in Oklahoma. We had no choice but to accept it.

On the afternoon of January 4, 2019, another driver and helper showed up unexpected and informed us that he would be executing the move the following day, January 5, 2019, and that he would have no issues making the turn onto our street. This was puzzling to us. We were informed that the previous driver was an ongoing issue and would not be used in the future. Kaleb had been to our home, seen the street in question, and quoted the move based on what he had seen. When the driver wouldn’t make the turn, Ms. ** called and said they would have to shuttle the items to the truck and that would be an extra charge. We told her that Kaleb had quoted the move and that there was never any mention of having to shuttle items back and forth.

Kaleb called a few minutes later and said unfortunately they would have to charge us for the shuttle and we told him, in no uncertain terms, that he had quoted the move, no mention of shuttling and that they would have to find a way to deal with their driver not making the turn. This is when we were informed that another driver would be coming the next day, January 5, 2019, and would load our items.

At approximately noon on January 4, 2019, I received a call from Kaleb ** informing me that they would not be packing or moving lamps, lamp shades or pictures unless we paid them approximately $1,300.00. Of course, we refused and said we would pack them ourselves. We went to Home Depot and purchased an additional $157.57 of packing materials to pack these items. We packed the items. A little while later, we received another call from Audra ** informing us that it would not be $1,300.00 but $2,500.00 to pack those items. I told her we were packing them ourselves. There was no further discussion. We are not clear how the price went from $1,300.00 to $2,500.00 in two hours.

On Saturday, January 5th the truck arrived at approximately 9:30 a.m. The truck made the turn easily into the street and parked in front of the house. There were only three workers. One of the scheduled workers simply did not show. We had to listen to them complain about it all throughout the day. Two of the workers seemed to be moving and one that was just placing stickers on items to be moved. They were clearly understaffed for this move. We continued the packing and loading process throughout the day. It was moving at a snail’s pace as there were essentially only two workers moving and loading. Based on our inventory, Gasperson should have provided at least 4-5 workers. This did not occur.

At approximately, 6:15 p.m., one of the workers informed the foreman, “Billy” that he was leaving as he had issue with his girlfriend. They are now down to two tired workers. At this point, it is now dark and the truck they are loading has no exterior lighting and no interior lighting, which I know is clearly a NHTSA violation of marking a parked commercial vehicle. Also, the movers can no longer see inside the truck. They were using cell phones to see. It was ridiculous, dangerous and very unprofessional.

As if it could not get any worse, it got worse. Ms. ** made a call to “Billy” informing him that our truck and belongings would be returned to the Gasperson facility where it would be unloaded and reloaded onto the original truck and driver that could not make the turn on Friday. They were not going to simply exchange trailers but were, in fact, going to unload the entire truck and reload and repack it again. They did not have our permission to do this. We have never heard of such a ridiculous waste of not only their time but ours as well.

It is now approaching 11:00 p.m. They have been at the house for over 14 hours and are still not finished. We have packed the lamp bases, shades and pictures. They were inspected by “Billy” and approved by him. He said they were fine and could be moved as packed by us. At this point in the move, they are just throwing our belongings on the truck. There is clearly no structure or organization to what they are doing.

We then had to leave for Oklahoma at near midnight to drive all night, as we had pressing work on Monday morning.

On January 9, 2019, the driver moving our items to Oklahoma, the original driver that wouldn’t make the turn into our street in North Carolina, called and said he had a flat tire and wouldn’t be arriving until January 10, 2019. Again, this is an extra day moving our items into our new home. This driver has now cost us two extra days, one in North Carolina and one in Oklahoma.

On Thursday, January 10, 2019 the North American truck, with the original driver who would not make the turn into our street in Hendersonville, arrived. Ms. ** told Mrs. ** she would not use this driver because of the issues he had not making the turn, but he is the one that delivered our items in Oklahoma. There were at least 6 workers unloading our belongings. They were actually too fast as they were just dropping boxes everywhere as they indicated they had another job to do that day. We found many broken items as we began to unpack. This is the result of them not only dropping the boxes everywhere but loading and unloading our items twice.

As if this could not get worse, it got worse. Gasperson, at the direction of **, took it upon herself to defy my order and repacked our pictures that had been approved by “Billy”, the mover, and then proceeded to charge our credit card $1,340.05!! She did not have our permission whatsoever to do this. This is clearly credit card fraud.

We have disputed the charge with the credit card company and will most likely pursue this matter in small claims court. We have filed complaints with the Asheville and Hendersonville Better Business Bureaus, with North American and with the consumer watch programs at Channels 13, 7 and 4. We are asking for an apology and at least a credit of the $1,340.05. I also think we are entitled to some compensation for wasting our time. We would not recommend this company to anyone. They were unprofessional and unethical in their business dealings. They clearly underestimated the inventory to move as Kaleb clearly admitted to. They tried to make up for their mistake by underhandedly charging us for services we did not approve. Ms. ** never took responsibility for any of the issues and said that North American was responsible and not her company.

I follow him out and ask what I did wrong as all I am trying to do is get an estimate. His response was to tell me, “Half the ** you say you are not taking, you will take. I’ll bet you $100, no $500.” Then raises his hand and says, “Get a U-Haul, I won’t even move you” and storms off and drives away. Wow. I think the tipping point was when we were in the garage and I wasn’t taking the air compressor or the toolbox (the tools are already at our new home). Guess he owns a “we move it all or we move nothing” company. Might not be the place to go if you are downsizing. In any event I am happy that he has so much business that he can be short with customers and speak with the kind of language he did with me.

The damage to the leather recliner alone, was at least that amount. I emailed a detailed list of the damages to the claim department disputing their low ball analysis of the claim. The response I received back was they will file my dispute in my claims file and no further action would be made. This was my 10th move over the years and the first time with North American. Bottom line... when comparing companies for a move, also research their damage claims record.

The main company is SIRVA which owns all the others companies involved -- Beltmann, North American, Allied. etc... claims department denied claims saying I broke all my own stuff. It was a horrible life changing experience and I never got back my missing items, only more bills attempting extortion as a "permanent storage customer." Attorney Generals of 3 states have open cases. They DO TAKE ADVANTAGE OF OLDER SENIORS -- WOMEN --- SINGLE WOMEN --- AND I ALSO HAVE A DISABILITY. The trifecta for criminals who are practiced in the art of deception. I fell twice trying to move my own boxes into my house. There is so much more to tell, but you get the picture.

If you hire North American or any of its affiliates, you will be ripped off. I hope it is not as devastating as my move. Their slogan: NO MOVE MATTERS. And beware of people like IAN ** --- a slick lying salesman. Oh, and they did not use lot # stickers, but vandalized my property by writing lot numbers all over things with permanent black marker. That's what $11,000 buys you in a North American move. Ruination.

The driver arrived a little late but he was friendly and his helpers were careful and efficient. But soon the problems began to mount. His truck was already 2/3 full which made it clear to me that my belongings would not fit. at the end of the day the truck was full and there was still a portion of my furnishings left behind. I contacted the move coordinator and she assured me that a truck would be there in the morning, however, my travel plans, including flights and hotel rooms, needed to be changed.

The truck showed up late after two calls to the company and as it was raining and I was slightly upset they quickly loaded a shuttle truck with no inventory and left. I then discovered an amount of my items again left behind. The move coordinator called with payment questions and tried to run a credit card # I gave them earlier which created an issue because I had not transferred the required funds as I told I would be billed AFTER my belongings arrived. I called the company and the manager advised me that the estimate of the weight was a little shy of the real weight and it would cost me a little more. What followed could be described as extortion, his estimate was off by 70%!!! I asked how this was possible? Didn't get a reasonable answer. Only a demand for a cashier's check before any items were unloaded. To say I was upset was a gross understatement.

To make a long story short, the move cost me 70% more than quoted and the overflow load of my belongings arrived 10 days after it was loaded at my home in GA. To account for the inaccurate estimate, I was told it was partly my fault! How outrageous. I would not recommend North American to my worst enemy, no one deserves to be treated like my family was. These people should be ashamed of themselves!

We put in a claim and after 2 months the company refunded $90.00 for my jewelry box and $48.00 for my grandfather clock really!!! $48.00 for a grandfather clock. We are in our 60s and this company takes advantage of the elderly. They must get paid money to rip off old people. Whatever you do don’t use this company. They do not stand by what they promote. And the claims company they oh my heavens… Stay away from them. Cindy was NO help, she was very rude, no empathy or compassion. All she could say is this is what you signed for. I asked for her supervisor. Her manager Margie said the same thing that Cindy. It was like they both were just reading a script; they must get incentives for turning down claims!! The claims company is a scam. Horrible Experience. Run don’t walk away from this company. I will Never use them again and Never Recommend them to anyone!!!

I had the most frustrating experience in my life with this moving company, where Katy ** was the person handling my move. If you see an email from Katy **, run away as far as possible. Because of her mistakes in handling my cross-border move, I received my furniture/stuffs 35 days late. As a result, I had to buy all necessary stuffs/furniture/kitchen items that cost me $1000+ to live these 35 days. Not only that, they held my stuffs hostage unless I pay them extra money for their own mistakes, so I ended up paying $200 extra besides receiving my stuffs 35 days late and incurring additional $1000+ on my own.

Further, the psychological and emotional trauma they subjected me to was insane. Katy was incompetent and extremely rude. Besides she will blame you for mistakes she makes and won't hesitate to make false statements one after another. The company Phillips will protect her without giving any consideration to the customer's side of the story. I basically begged to them several times to give my case to somebody else other than Katy as I had lost confidence and trust in her. But they did not.

In short, neither I nor any person I know of ever had such a frustrating, humiliating, and traumatic experience with any company in buying any type of service in my life. I am deeply suspicious of the good google reviews for this company. If my experiences were anything to go by, they should receive zero rating (or minus rating if that were possible).

Driver arrives in OH but it's only him and one other guy. No way they can unload and carry all my heavy things -- 3 story house. There were 6 guys in CA loading and it took nearly all day. When I questioned driver, he got VERY ANGRY. I couldn't reach Andy's since it was 6 am PST. Called NA Van Lines locally said they couldn't help. Up to Andy's or driver to hire more people. So for 3 hours my husband who had just had surgery and my 72 yr old father are trying to help unload. Meanwhile the driver is refusing to carry any boxes upstairs, which of course is to be included in what I paid! Now Andy's is open and they REFUSE, yes REFUSE to do anything, instead pointing responsibility to the driver for hiring more people.

But I didn't pick this driver! Andy's contracted with this driver! I contracted with NA Van Lines, who dispatched my move to Andy's! So everyone washed their hands of responsibility. The driver got extremely hostile because I called Andy's and "told on him". So now he threatens to leave right then with all my items still on his truck. Yes that's right, he threatened to "steal" all my items unless I called back Andy's and "lied" to them and told them everything was fine. It wasn't! He was refusing to carry any boxes upstairs or downstairs, just putting everything in my living room and he was throwing boxes around and not being careful with our things. My dad wanted to call the cops the guy was getting so hostile but I was afraid he'd take off and steal my belongings.

Finally 2 other kids showed up to help, because the OH local NA Van Lines movers understood my stress and decided to help. They were about 18 or 19 but if it weren't for them I don't know what would have happened. They carried all the items upstairs, downstairs and put our beds together as was supposed to happen. There were 4 boxes not checked off the inventory list but driver wouldn't let us look for them on truck. Also couldn't find couch legs and he broke our recliner and broke the footboard on our bed. Driver started getting very hostile and physical toward my dad again who wanted to look for the items in the truck and threatened to take off driving and lock my dad in the truck.

I called Andy's again. Again they said nothing they could do. Really? So I had to give up on the 4 boxes and hope nothing real valuable was in them. I reported this problem to the owner. Nothing. I reported this issue to N A Van Lines. Nothing. Well guess what was in one of those boxes. My wedding dress. For 27 years I've had that wedding dress and it's survived 3 previous moves. They ruined the dreams of my daughters wearing portions of dress or veil when they get married. Now it's lost forever. Once again neither Andy's nor NA Van Lines would do anything about it. Shameful company. Do not ever use this company or North American Van Lines. They accept zero responsibility for the dangerous reprehensible actions of people doing your move.

When I asked Bria to transfer to Supervisor she gave me the next team of command person (Linda) which could not help me. They agreed to pay for my hotel of up to $100 per night and only 50% of restaurant food only which I need to fill out a form with copies of receipts from Aug. 1. My husband and I are in our upper 70s and have a handicap adult daughter and our small dog all cooped up in a one room hotel. We are in dire need of our medical equipment which is still in storage at A-Turner Moving & Storage in Gainesville, NC. I have told them that many times and they do not care. This is the poorest services I have ever had. PLEASE DO NOT CONSIDER THIS COMPANY FOR MOVING.

We have moved many times before but never had such a bad experience and poor customer service (previous moves were through employers). Packing was horrible and done by inexperienced staff. They did not protect the heavy furniture. They reimbursed us after several months for small broken items but not for the dining table. They are saying they are not liable for the crack as it is weather related, even though it cracked during the move. They even sold us insurance and still will not reimburse us. People who came to deliver the stuff were shocked to see how the stuff was packed and handled. All the boxes were damaged and torn. We have photos to show their packing and how they handled our stuff. If you see North American Moving company, run in the opposite direction as fast as you can.

Still not convinced, here are top 10 reasons for avoiding North American Moving Company's moving and relocation services: Poor and rude customer service, Late delivery and no notification, poor packing and handling of your prized possessions, damaged items, no accountability of the damages (though you will get very creative excuses), big delays in processing your claim (person told me that there is big delay to be fair to all customers - meaning that the justification is that they mistreat everyone.), expensive, unprofessional staff (they will hire 3rd party contractors and hourly people and send them for your move), lots of headache in dealing with them and did I already say what a nightmare? Good luck with your move.

And because they brought an outsourced third-party moving company they try to mark all of our furniture is damaged. They cover themselves because they knew they were damaged transferring it multiple times, and when confronting the only man they sent to the house when he did not send movers did not send packers or anything or anybody they promised. They then got became hostile and he actually threatened my wife when we asked them to leave before calling the police and then they won. Charged us money for going to the third-party contractor pizza moving that they call to my house not us.

On the day of my move, three men showed up, the driver, his helper, and one local man from the Ferree office as the facilitator. He was very helpful and kept things moving and organized. The driver asked to look at everything I had before he started. He immediately started complaining, and my stomach went into knots. I am a single mom, and I always know by experience this was going to be a bad day, and I realized the driver kept looking around asking where my husband was and I told him it was just me. Whenever I get asked that, it is never good, as from experience people take advantage of me, as I am a nice person by nature, and they think I’m a sucker and they think they can take advantage of me since I’m single and especially a WOMAN!!!

He started saying I had too many boxes, etc. I told him I had no idea what he meant, and this is the number of boxes I always have, and that when the estimator came out I showed him everything, and I had actually decided to leave a few pieces of furniture that were included in my move, so my load was less. He went on and on and said it was going to take up too much space. He started stressing me out all morning, as he continued to complain the entire time. I thought what I have gotten myself in to. John the facilitator told me to not worry about it, that I did not have too many boxes, and the driver was just being rude, and all was good. He said some drivers get picky about the space on their trucks. I thought as a paying customer, this should not happen, with getting berated the entire time they were loading me. I did nothing to deserve that. I had even made homemade cookies and coffee for them.

I had packed all my own boxes, and I watched them take everything out of my home and load everything into the truck, I want to be perfectly clear on this. The driver told me it would take about 2 weeks to arrive to the West Coast as he had five more families to load in different cities and then deliver their household belongings to their new homes and then he would be to me. They arrived 15 days later. When the driver came in before he started unloading, he gave me the paperwork, and told me most people don’t check every box, and there was no need to check every box, and it would take way to long, and he had to get on the road for his next trip so not to worry about it. I said ok? Hesitantly??? I was gracious as I always am and asked if they had lunch, they said no, and I went and got them lunch.

I started unpacking, with working full time I did the majority of unpacking over the next two weekends. I did start looking during the week in the evenings for the things I needed, such as: my coffee maker, dishes, towels, etc. To no avail, I could not find what I needed. I just chalked it up to the home I rented was much smaller therefore, I couldn’t get to all my things, as it was pretty cramped. I just gave up and figured when I got to those boxes I would be fine. I finished unpacking a few days ago, and I actually felt like I was in a dream, a fog, as I just walked from room to room, and in circles in my living room, talking to myself, as I thought, where is my coffee machine, where are my towels, where is my Cuisinart, where are my lamps, where is my jewelry, my makeup, paintings, and on, and on, and on.

I went to my iPad and looked up all my pictures of my home and realized all the things that were missing that were out, not in cabinets and closets. If I listed everything that is missing, stolen, it would take another two pages, and to be honest, I haven’t even been able to fully wrap my head around it yet, nor have I fully been able to finish my list of everything that is gone. The worst is, I lost my parents over 20 years ago, and a lot of their things are now gone, things that can never be replaced. I’m devasted, I feel so violated, I’m still in shock. Who would do such a thing. I had two binders of family recipes that were my mother's, grandmother's and aunt, that I will never be able to replace. I can never give these recipes to my children, much less make these recipes ever again.

I am dumbfounded. I actually realized when I unpacked a few boxes that they had been unpacked and repacked with items that I would have never packed together nor did I pack together, and even a few bins that I did not own, but in them were my items thrown in them. This is a total nightmare, and I pray this never happens to anyone else. I called Ferree Movers the very next morning, and spoke with Tom **, the owner, and he was very callous, and told me, to call the 1-800 number to North American Van Lines, it is an automated number and it will tell me to go to their website and to fill out the Domestic Claims Forms. I told him I had already looked into that last night, and that form is for each individual item that is missing, and it’s going to take me hours and hours I do not have to fill everything out. And what do I get back? .60 cents on the pound, that doesn’t even cover anything… (It’s a joke.) He could have cared less.

I replied with, "That’s it." He said, "Yep." I was in even more shock, that he didn’t care, nor wanted to spend any more time with me on the phone than necessary. He did ask me did I open up all the boxes, I wanted to scream, as I told him if I hadn’t of opened all the boxes I wouldn’t be calling. And that anything of value was missing. He could have cared less. What kind of business is this? They say they have been in business since 1929, and are a full service moving specialists, and professional. They say we have a professional driver development program that puts Ferree Movers drivers through a detailed qualification process, including hands-on safety and customer service training. Our drivers are respectful of both you and your possession.

None of this was to be true in my move, from the day they loaded me to now. The lack of professionalism, the lack of respect, the asking me if I had unpacked everything? I am not missing an item or two, or a box or two. I am missing all my high-ticket items of my entire home, paintings, dishes, cooking gadgets, my Nespresso machine, medicine, makeup, all my jewelry, my perfume bottles, my Christmas presents from my family, my birthday presents, etc., etc. I have gone to the police two nights ago and have filed a police report. DO NOT USE FERREE MOVERS… DO NOT, UNLESS YOU DO NOT CARE ABOUT YOUR THINGS…

I do not think it is fair that my rate was changed due to the driver refusing to do so, or lack of driving experience. This caused North American to hire a shuttle truck which was more money. Here's the kicker, sign for the shuttle fees or we will not deliver the goods! North American really ties your hands and leaves you in a bind. After all was said and done, I owed an add'l $789.91 on top of the original quote. Truly unfair and nothing more than an add-on sale. I am now hearing that this happens frequently with North American, who refuses to work with me on this issue. Moving is stressful enough and customer service goes a long way.

I called and emailed Hoover The Mover on the morning of 7/31 (notice that I called Hoover The Mover, not them notifying me) for an approximate delivery time. I was informed that not only that our belongings were not being delivered on 7/31 (as stated in writing), but the delay was going to be a week! Our new delivery date had been set for 8/7/17.

I had to find new accommodations, hotel room, since I was only booked through 7/31/17. Due to a music festival in Allentown/Bethlehem, finding a hotel room was not an easy task. Once we found a suitable hotel to stay I was informed by Tad ** of the need to be compensated for our additional costs for hotel/meals for this very long delay. Please note his response included; “the driver being filled out” (don’t know what that means or do I care), “Since I had to supply the crew to pick your goods and bring them back to our warehouse, I am already in the hole in this process. I have no ability to compensate you for the additional days will have in the hotel”.

Again, a delay of this length, and not of my doing and, is far from my concern about Hoover The Mover’s expenses to “warehouse” my belongings. These explanations are not only unsatisfactory, but lack the professionalism I expected from a ‘National’ moving company was as well. In addition I was also informed that North American Van Lines would only reimburse me for two days and 50% of my meal expenses gave me with a sense of being treated unfairly or with respect and concern.

Move-in day, 8/7; the driver and crew were joined by an adolescent boy who was bringing some of our belongings into our home! He was observed by my wife dragging an expensive and ornate coat rack along the ground (which was wet and muddy due to the raining conditions of the day)! When my wife asked the driver who the person was/is he told her it was his son. She asked for the driver to stop allowing his son to transport our belongings, but also to keep him clear of the other movers and out of our home (we did contact Hoover The Mover to inform them of this intolerable situation and they ensured us that they will contact the driver to inform him the child is not part of the crew). That lasted about an hour when the child was seen bringing additional belongings into the house. That was after he was outside jumping in puddles.

As if this weren’t enough and to make matters even worse… When the driver received our certified check for $5556.76, which Christina ** – Hoover The Mover seemed more concerned about than the status of the move, the driver (truck) hit the power line to the property! The power was out for 48 hours and affected 3 properties. We now have a house of belongings that we could not properly itemize and/or check for further damage and couldn’t reside in our home due to the downed power line. Add that to having to book two additional nights in a hotel... Again! Additional hotel stays now totaling 8 nights. We also have filled out a ‘Loss and Damaged’ form for several items, our furniture in particular, was severely damaged and two items didn’t make it because it was “destroyed” (per the driver's words) in shipment.

This has been a horrible experience and I expect to speak with a manager regarding this matter. I contracted with Hoover The Mover/North American Van Lines for relocation with specifics dates and received in writing that my belongings would be delivery on the date agreed. Did was not done… For this reason I expect FULL compensation for my hotel costs and meals from 8/1 through 8/8/17.

#2. On July 27 movers arrived. Packed 1st truck tightly but had to wait 3 hours for second truck. We received written confirmation that our belongings would be delivered on 7/31. Which was in the 5 day delivery window. Were notified Monday 7/31 the written date of delivery, that our belongings would not reach us until August 7th. When the movers did arrive we realized the driver's young son was bringing in to our house some of our items. The movers dropped a piece of our furniture right in front of the house on the sidewalk and heavily damaged it. (I witnessed this). Some of the movers were working hard but needed a lot of direction as to where to place things. Other movers did a very sloppy job moving things into our house. The driver's son was outside jumping in puddles and then would come into the house.

Many of our boxes marked fragile are busted and there is damage to many items. We took photographs of the damaged items for verification as they were brought into the house. My Husband began new job on August 1 reason for 7/31 written confirmation of delivery. Although we anticipated the possibility of a one day late arrival, we booked a hotel for 7/31. Latest move in date 8/1. Due to local events hotels were booked and had to find suitable hotel that we were not anticipating to pay for. We had to stay in a hotel for 7 additional days and pay for our meals. To make matters worse the driver tore down the power lines with his truck upon leaving the property and caused the power to be out for 48 hours keeping us once again in a hotel for 2 more days.

Through many moves in our lifetime this has been by far the worst moving nightmare we have ever experienced. I suffer from Multiple Sclerosis and the undue stress this burden has put upon me has been extreme and difficult, as well as the financial burden we have suffered from this move. We expect full and complete refund of hotels/meals (10 days) and compensation for our lost and damaged belongings.

The day of moving was chaos, but I won't even go into that. I contacted them about all this and all they did was send a form to be filled out... and part of what we were required to do is get the repairs done OURSELVES (!) and send them the bill. Years ago when I moved and used a local company, all I did was place a call and they immediately replaced the couple of things that had been broken. No questions asked. I wish this option had been available to me this time! The bottom line is DO NOT EVER call North American Van Lines when you need a mover!

They refuse to pay for my lost wages due to taking time off work when my furniture finally arrived and for meeting the claims persons. Corporate won't talk to you but handles everything through email and eventually said it was my fault and the fault of the local move coordinator. Another very interesting thing is that the weight of the load came out to be exactly the weight of the "guaranteed not to exceed" cost. They said that every so often they estimate the weight exactly. I can not recommend North American or Allied Van Lines or A-1 Freeman moving and storage. The service was not worth the amount they charged and would not consider a reduction in fees. Instead they offered me a dinner card for my troubles and said they will learn from my experience. I am very frustrated with the level of stress they added to an already stressful move.

I was already in Boston, my things in route. By the time my stuff arrived, I was missing everything from clothes to bow and arrows. My grandmother's old antique furniture had been dismantled as if someone was looking for secret compartments. Broken glass filled my boxes, missing portraits, damaged portraits, it's taking me 3 months to think about.

Christmas remnants gone! Papers rummaged through. Jewelry gone. To top it off, I was given items that did not belong to me, like a vacuum, trash bin, etc. I cried sooo hard and so many days. I even blamed my adult kids who talked me into moving close to them. I contacted the moving company and was not even given an apology. I am estimating $20,000 in loses. For an overpriced band of thieves.

So I told him the delivery need to be a day earlier, he said that he would make arrangement with his supervisors (dispatch) to reschedule. However, the end result were that they said I refused the shipment, they have it to another shipper and I was charged an additional $1200.00. The shipment was still within the designated timeframe. When following up with the North American Van Lines corporate and the agent in Davenport, IA, they both said it was up to the other part to correct the issue. Then North American Van Lines corporate said it was my mix-up and there was nothing they could do. So, I know I will never use them again and do not recommend anyone using them.

Our moving experience was the worst long distance move of our previous six long distance moves. Although we are now settled in our new home, I still can’t get over it. I continue to find many new small dents and chips all over our furniture. The communication with our local contact and with our driver was horrible. Our contract gave a wide range of delivery dates. We asked our local contact for a more specific date, but he didn’t know. He reassured us our goods would arrive within the dates on the contract because the company was obligated to meet the contract time frame. As we approached the later of these dates, again we contacted the local office to find out the date of delivery. Again our contact replied that he did not know, but he said he would ask the truck driver to contact us with the date. Finally with no word from the truck driver, we called the national office. No one could tell us when the truck would arrive.

Finally, the driver called to let us know he would bring our load on the day after the last contract date. It was an incredibly frustrating, aggravating experience. Our load was packed into a truck with several other long distance deliveries. My husband clearly admonished the movers to be careful of our living room coffee table which has a very fragile wood base. When the truck was unloaded, he saw it crammed in with the rest of our furniture. The wooden base was twisted and broken, heartbreaking to see. Our high end bicycles were taken apart and delivered to us in pieces.

Box Number 1 was not delivered and never found. It contained the hardware for our master bed frame, the decorative key for our living room buffet, and the hardware for another bedroom mirror. The day our load arrived, the movers were unable to set up our king master bed. They left its mattress and two box springs standing in the master bedroom with the bed frame scattered in pieces on the floor. What a fiasco! The truck driver apologized, but off he went with his crew – the master bed in disarray, and our bicycles in pieces in the garage.

Without an operational bed, my husband was frantic. He immediately called the claims department and was simply told to file a claim. After a heated telephone exchange with my husband, the claims person agreed to contact a local repair person to try to arrange for immediate help. In the meantime, my husband found temporary hardware (after an exhaustive search) at Home Depot to put the bed together. Later the following week, the local repair person ordered the needed permanent hardware and put the bed together.

Our claims experience was dismal as well. We filed a claim, but our North American contact was confused and unresponsive. Had we not called and complained, our bicycles might still be in pieces in our garage. My husband was handling the claim but became totally disgusted with his Email messages and telephone treatment. A month later I told him I’d call to try to get our bicycles assembled before our granddaughter came to visit. My husband was so irate that I was worried about his blood pressure spiking if he dealt with the North American claims representative one more time.

Throughout the entire frustrating process, most North American employees took no responsibility. No one was accountable. Most of our calls were met with a “That’s not my area.” response, or “There’s nothing I can do.” We were incredulous. The one bright spot in the whole process was the local repair person. He was kind and completed our reported repairs in a timely fashion. Unfortunately, the careless treatment of our furniture left many issues - small nicks and scratches. And the key the local repair person fashioned for our buffet was not as aesthetically pleasing as the original key. I would never recommend North American Movers. A discount mover would be far more careful and competent than this company. Our experience with North American Movers was abysmal. STAY AWAY!

An hour later their representative called to "get the other side of the story" according to the driver, we had "too nice of things" he didn't feel he could move, felt too rushed and didn't expect to have to "pack" anything... Really? I flew in to prepare for this move from TEXAS TO NEVADA. I paid for 10,000lbs and am stuck with NO MOVERS. At the best they could send someone out next week to "pack me". I've never been so shocked about anything, ever as much as this. Now what? I am demanding a full refund and will let everyone I know DO NOT HIRE NORTH AMERICAN VAN LINES.

When they finally did show up, they denied all my missing boxes and broken pieces after we had paid for full replacement value on all our belongings. They said everything was accounted for and the broken pieces were not their problem or responsibility. The only thing they fixed was my broken China hutch door handle. The person they sent to do estimate was either unskilled or had no idea how much our furniture weighed or they just lied and said we owed them $9000 instead of $6500. I complained to the person who did the investigation that this was their fault and she basically laughed at me and said "we are not paying you for the crushed Tiffany lamp, Waterford crystal pieces, your Nook, or any of the lost sunglasses in the lost boxes." DO NOT USE EITHER COMPANY, we signed with North American but Allied showed up.

They ripped us off and now I'm sure the two men driving the truck stole our boxes that were clearly marked with items inside that would be easy to resell and had no careful care of the boxes marked "FRAGILE PUT ON TOP, DO NOT STACK BOXES ON TOP". You will get ripped and your stuff will be stolen or broken with no recourse and if Candi is your investigator you will be lied to about her contacting you in a timely manner, it will be your fault even after she found out she had the wrong phone numbers. This was the worst experience of my life!

It was over 2 hours later she showed up, re-did the estimate and came up with the same thing. Everything was indeed packed except for my glass top table and marble top to my end tables. I was never told those had to be crated. The driver was worthless... He didn't lift a finger. The female smashed her finger and they finally got someone else in about 2:00 to help. They were there for 12 hours loading me! I didn't have a big load, I was moving from a 3,300sf home to a 1,300sf home and had given away my desks, a kings size bed, couch, chair, ottoman, coffee table and more! My load was about 4,600lbs and cost me over $5,000.00!

When they delivered in Florida, the driver wanted his money before he would take anything off the truck. That should have raised a red flag. They were bringing things in faster than I could keep up with them. After they left, they came back twice with things they hadn't unloaded. A crystal chandelier for one thing. Once I got through everything I noticed things were missing. A House of Waterford crystal bowl for one thing ($1,300.00) and at least 2 boxes... One from the garage (had my hammers in it) and one from the kitchen (had all the items I was using up until move day).

I submitted a claim and just received my denial. I called but they would not budge... "You signed off on the paperwork that you received everything." DO NOT USE THIS COMPANY! They are incompetent and crooks! I have moved many, many, many times... Twice across country, interstate as well as locally. Never have I ever had a move as bad as this one or been treated like a lackey as this company treats you. AGAIN... DO NOT USE THIS COMPANY!

When the movers arrived to load the truck, they collected my 60% of that payment, then proceed to tell me that I had way more cubic feet than what was estimated... Twice as much, so that the cost was another $1900. Mind you, they had already collected a significant payment and had two other people packing up my belongings. Many of the items I gave for the estimate were not on the estimate the driver brought with him. None the less, I still didn't have twice as much boxes and furniture to move than what I had originally told them. I feel like I was deliberately lied to about the initial estimate just to get the contract. In the end, the final cost was probably comparable to other moving companies... It was the unprofessional, sneaky way they went about it.

When NAVL arrived with my belongings, many of my carefully packed boxes were crushed, plastic bins crushed, floor lamps bent, tape residue on all furniture. I am still sorting through it all. Of course, they wouldn't even complete the job until I paid them the balance due with cash or postal money BEFORE they unload the truck, so you have no leverage. Miserable and frustrating! It was the worst moving experience I have every had. DO NOT USE North American Van Lines!

I had all boxes labeled on all 4 sides with room and exact items inside. They separated all my items, put them in new boxes, and labeled them all misc garage (because they were stored in garage, but not garage items), not kitchen, living room etc. Add to that the fact they separated all my items that were together - like my china was now in at least 8-10 different boxes, with dirty garage items packed on top. Outdoor speakers, outdoor dirty garden shovels, gloves and other dirty items were packed in same boxes with china, dishes, food items, pots and pans and spices. My spices in glass bottles were thrown on top of 4 different boxes, unwrapped, while my unbreakable plastic cups were wrapped individually in 4 to 6 pieces of wrap each. There were many glass fragile items just placed randomly unwrapped, while other non-breakable items were overwrapped.

All tables, shelves, baker's racks, beds, and such were all disassembled by both movers and 3rd party to make room on truck. My son's bed was irreparably damaged. My kitchen table and bedroom set were missing all the hardware, so they had to go buy it from a hardware store to reassemble. I asked the Florida movers to reassemble all my shelves and they took apart in Illinois, and they said it wasn't their responsibility. The third party also said it wasn't the responsibility but eventually received confirmation to be able to put them back together after waiting 2 hours. My kitchen refrigerator which is not even a year old (was $2300) is missing parts and the doors are crooked, even though they took the doors off and stored them separately, the hardware was missing. Additionally when they brought my refrigerator in the entire interior was covered in black mold. I had to clean everything with mass amounts of bleach.

I am still unloading boxes, and have to go through every box in the garage to try to find the rest of my China and the rest of my kitchen products and electrics, because they did not reliably label the boxes with kitchen on them - they all say miscellaneous garage. Additionally they reused the boxes that I had packed with different items in them and never changed the writing on them. So I think I'm opening kitchen items and it is Garage items, shed items, among other things. We did not have a choice with this mover as it was paid for through my husband's employer. They have caused so much extra stress and extra work for us, and I am just frustrated with the irresponsible packing.

Upon waiting for the truck to arrive in Florida for delivery, the movers were four hours late because no one had loaded the truck for them in the morning. By the end of the day they just started dumping all the boxes in my garage so that they could get out in a more timely manner. These guys packing in Illinois seriously must have had no common sense, as I was just totally grossed out finding garage and shed items mixed in with my dishes and food products. My husband's tools were packed with my pots, pans, and china. My coffee roaster and espresso maker were labeled garage tools.

It took one week to find my underwear and intimates, because it was labeled garage. It is almost like they repacked my Kitchen products in a box and decided to fill the rest of the room on top with whatever they could put in there. When they found my pre-packed boxes of kitchen items they should have kept those similar items together. Kitchen stuff with kitchen stuff, garage with garage, tools with tools, etc. Not these guys. Outdoor security cameras were on top of fragile china.

I would NEVER recommend this company unless you enjoy additional stress and guessing where to find your stuff in very poorly labeled boxes. I now have to go through every single box, including things that were meant to just be stored, to find all my missing items. The one star is for the astronomical wasteful amount of paper they used to pack around many things to keep them from breaking. This has been an awful ordeal, and we are not even halfway unloaded.

Interesting that they don't tell you right up front that if they're late on delivering you aren't entitled to get some type of reasonable compensation. Their pledge first doc states you will but then there are all these notes that I guess overrule it! It's unfortunate that this is the practice of this company and its agent. The customer service manager wouldn't even call to discuss! Wouldn't recommend to anyone based on their record with us of poor performance and poor customer service!

I questioned this procedure and was told, again, no problem. The problem was that one very expensive mid-century modern extruded aluminum table base had to be put in the sleeper cab. There was not enough room for wheel barrow, wood and metal outdoor bench, various garden tools, vacuum... These items had to be left behind and could not be recovered because of contractual matters with the new owners.

When the movers reached the destination and began the unloading, there were only 2 men. According to the driver they tried to get another, but he never showed. In the process of unloading, the aluminum table base was destroyed. A heavy box from above fell on it and broke it in half. An antique oak end table was deeply gouged, picture boxes were destroyed, plastic totes were broken, etc. Although practically all the boxes were marked as to what room they were to be taken into, all the boxes, save a very few, were just stacked in rows in the 3 car garage and left there. The outside temperature was only 110 degrees. Some of the furniture did make it into the proper rooms.

I feel the driver and loader were not doing a professional job. I feel they were too interested in making as much money as they could and do only what they absolutely had to do. And I honestly believe that the original bill of loading was falsified. No notes were made as each piece was loaded all the notations were made ex-post-facto and were many lines of duplication. All in all, we should have had two gorillas and a truck move us.

At this point, my stuff is still sitting in Missouri and I'm in South Carolina with nothing but an air mattress, a pan, 10 days worth of clothes, and a roll of toilet paper. My items are then loaded onto the new driver's truck on Tuesday (I've now gone just over two weeks without my stuff) and is expected to be here by Friday. Since my stuff was supposed to be here no later than the day they loaded my stuff onto the new truck, they were will to give me an "inconvenience pay" of a whopping $100, because that's going to solve all my problems. I then get a call on Thursday - the three week marker, and they tell me that they've spoken to the driver and that they were wondering if it would be acceptable if my stuff is delivered between the 5th and 7th of July (making it just over 3 weeks without anything).

I told them that was unacceptable. I need my items. I need interview clothes. I need a way to lock my dog up so I can leave the house so I can actually go to interviews. I cannot do any of that until I have my belongings. Apparently, that means nothing. Today is July 5th, lo and behold, my stuff has finally arrived. According to the driver/movers, my stuff was loaded, weighed, unloaded into a warehouse, loaded, driven to South Carolina, unloaded into another warehouse where it sat for SEVERAL DAYS, and then loaded onto the truck this morning, and delivered. With the stuff being moved that much, a lot of my things went missing and are damaged.

The moving guys also screwed up my walls, chipped paint, put dents in my floor. They tried to claim they didn't do any of it, but here's the catch, it's a new construction home. It was completed one week before I moved in. I'm the first one to live in it. I've been living on an air mattress. I physically have had nothing heavier than myself on these floors. Overall, I'm missing an Armour that had several hundred dollars worth of jewelry in it, I'm missing a box of clothes, I'm missing about half my bed, and I'm missing the footboard of another bed. My floors are damaged, my walls are damaged, and so is my couch, my dresser, and several other items. I can't stress how awful of an experience this has been. No one has been helpful, no one seems to care.

I've had to talk to two women, Bre - dealing with the delivery itself and Donna - dealing with the "reimbursement" of $100. They both have done nothing for me. They both keep brushing me off and they both are as useless as your drivers. I just want you all to know who is working for you. Even if they are all through different departments - State Fair Moving & Storage, SIRVA, and North American Van Lines. Every single department has been **. I want my stuff that's damaged replaced, I want my walls repaired, and I want my floors fixed, but no one seems to be capable of that and I would love to get in contact with someone who can. Thanks.

It was more miserable than just the actually items and disregard for the care of getting them to us. It was the attitude of some of, not all, but more than the good movers. We had one whose attitude was that of a disgruntled friend who was roped into helping us move for pizza and beer, one that was so loud, and if I was an actual trained medical professional would diagnose as, hopped up on some type of street drug (perhaps **), and one that explained the bookkeeping problems of the company, at great length... Over two days, that was the cause for the delay in us getting our shipment on time. All of this I probably would have just brushed of and forgotten had it not been for the tiny little check I received from the powers that be at the corporate office.

Obviously, the trickle down effect has finally reached the seemingly miserable employees and, therefore, the consumers. I would strongly discourage anyone... everyone, from using this company. We've moved many, many times, both locally and across the country, and have never had such an horrible experience. The local college kids trying to make money over the summer did a far superior job!! Run. Find ANY other company, but DON'T USE NORTH AMERICAN VAN LINES!!!

On the moving day, FIRST the moving guys told me I have more items compared with the moving list!!! I told them that the guy at North Carolina said I can put more items because I am far away from the minimum. But they still called their MIAMI office and charged me $100 for the additional item and $54 for a box to put my item! So that is $154 dollar more for that day, and the total came to $1,154! They also asked me $500 on that day, and still $454 remaining!

SECOND, after waiting for 8 days, MIAMI office told me that my items finally arrived Michigan. But this time they said the last $455 (yes right, one dollar more) is cash or post office money order only!!! I said North Carolina guy told me that all payments can be paid by credit card, but they just didn't admit it and told me only cash or post office money order! Maybe they know that their services are so terrible and people will dispute it!

THIRD and also MOST IMPORTANT. My items arrived at Michigan on 4/9/2017 morning. The very first thing they do was to charge me $75 more. And it was also cash only, I had to drive to bank to get some cash!!! The reason was that there are 14 steps to get to my room, but only first 10 steps are free!!! No one told me this before and I even didn't know where were their charging standard! Finally when they began to unload my items from their truck, I'm totally shocked. Because I found ALL items that can't be packed in the box are BROKEN!!! Even my stable and durable suitcase is broken!!! Also, the base of my office chair, which is made by very very firm steel, has been bended!!! I don't even know how could they bend such a firm steel!

They also ruined my both two bedsides table, my 3 drawer cart, a lot of storage boxes, my dining plates (carefully package in the box), even my cufflinks!!! Also, the moving boxes are broken when arrived!!! I took pictures for those broken items, and I can upload them! However, they just said they were not responsible for those damages!!! In conclusion, I paid $1,230 total for this nightmare. I chose this company because they offer me the cheapest original price, $1,000. But at last I paid $230 more for those kind of terrible services, and even didn't include the value of those broken items! Now this final price is much more expensive than other companies!!!

The driver came in and loaded. Now mind you all of our furniture and household were pretty much brand new. He notated every single item to be scratched, marred, soiled, etc. etc. One thing he loaded but never put on our inventory list was a wardrobe cabinet. Probably because he damaged it beyond repair before he left in the truck. When it got here it was destroyed, yet not on the inventory list. He just said they won't pay for that. Now the driver was from Atlas Van Lines which North American is a parent company from what I understand.

When we got to our new location for the unload the driver was already here with many boxes sitting in the driveway. We unlocked the doors and opened the garage and all hell broke loose. The two guys just wheeled the boxes and furniture into the house without giving us an opportunity to check any boxes off or to go through inventory. That was a MISTAKE!!! After they were all done he brings in papers for me to sign, pointing at each page, sign here, sign here, sign here... etc. etc. Little did I know he checked off everything as received not us.

He unloaded our washer (brand new) and said it was dented like that when he loaded it. No sir it wasn't. But then he takes off the top and tries to fix it. Well if he didn't damage why try to fix? Dryer had scratches all over it. He denied denting and said he marked it as such. Well yes he did, but after the fact. My original paperwork did not have the same codes on that he showed me on the delivery documents. "Trust me" he says... I don't think so.

Numerous things were damaged. Numerous things were missing and not delivered. I filed a claim with North American and they sent a check for the damaged items claimed, but are refusing to pay anything on the missing items. Why, because they say I signed the papers for receiving everything even though we didn't check anything off. What is a consumer supposed to do? The driver put the pages in front of me and said sign here and here. They never allowed us to check items off.

They asked how we knew we were missing items then. I told them we took each tag off the box/item that it had, and crossed each item off the list that he left with us with a different slash/color. We know we are missing specific items like bedding and towels, a camera, etc. etc. but we don't know everything we are missing. We only look for something and realize we don't have it. So we have no new comforter set that I bought back home for our new location, only one pillow, half a set of sheets with only one pillow case and the bottom sheet - no top sheet or second pillow case to go with the comforter set which had matching pillows as well.

They said they did a search of the stops and traced it the best they could and cannot find our items and because I signed those paper documents they will not take responsibility for them. It's all on the consumer. We can file an arbitration which will cost us $300 or get an attorney. This is crazy!!! This driver more than likely knows where our stuff is. He was in a hurry to unload our belongings and get on his way. Which he did, and let us holding the bag. He knew what he was doing. He knew he should have offered us the opportunity to check all these boxes and items off, but he did not. This is the company's responsibility and the driver's. We can't help that they can't find our stuff. But we don't have it and they should be reimbursing us for the value we've put on the items.

We would never use North American Van Lines for a move again. We would never recommend them to anyone either. We would rather hire someone to come in and pack and load a U-Haul truck than to hire a moving company again or if we hired one, it would be double checked and rechecked before they loaded and unloaded. We are very frustrated at the way our move and claim was handled. Beware people when you are moving! Do not let any company unload your things without checking them off or you will end up on the short end of the stick. To replace everything we have lost that we know of is surmountable in dollars and cents. The claim for missing items valued is almost $4K. What is a little guy to do with big companies like this? Sit back and take it? We'll do everything we can to let people know not to use North American Van Lines.

The claims people talk down to you like you are nothing. You're just a number in their many filed claims for damage/loss as was indicated to me via email. We will be proceeding further with this. We think this is their fault and even if they can't locate our stuff (perhaps another customer got it or perhaps it was stolen/sold/given away) we are missing items. The driver even had me sign another person's papers, yet this is all on us. That person had orange stickers and we had blue/yellow/red but no orange. The company just dismissed that. So if a piece of paper can be a mistake, losing our belongs is a bigger mistake. Don't use North American Van Lines!!!

They asked if I wanted them to continue (I had no choice, I was closing in 2 days and had to move). I agreed. At approx. 5 o'clock they said they were tired because of doing a move late into the evening the day before and left. The next day they continued to load and then informed me that the truck was full and they needed to transfer some items to a larger truck, they left and after a few hours returned to complete the loading. I was given a bill that was more than doubled the original quote (over $10,000), I blew my top. I asked to talk to the manager (Thomas) and asked how can this be? He said I went over my cubic feet, I countered that I was misrepresented with a fictitious quote and I proceeded to write "under protest" on the packing documents.

Thomas was told of this and had called me to tell me If I didn't remove "under protest" he would instruct his workers to unload, I had no choice. They did not meet the original delivery date. After numerous phone calls they said they would arrive at my house on Sunday, late morning or early afternoon, they arrived around 9 o'clock or 10 o'clock in the evening. Two men arrive with the truck. A passerby asked if they need help and proceeded to unload. I notice the individual was intoxicated and told the driver I don't want him on my property, they asked him to leave. Shortly thereafter four other individuals arrived (that were associated with the moving company) and started unloading.

I notice there were no hand trucks for the large items and asked about it. They said they would lift and carry the items, but I saw the truck stager drag some items and showed him finishing on the bottoms being scraped off. I also noticed a number of boxes were crushed and or mangled and pointed that to him as well (took pictures). It is now about 2 o'clock in the morning and all items were not put together. I told them I had enough and said I would put them together for them to leave. The next day I started to unpack and found numerous items damaged and or completely destroyed. I sent a letter with a list asking for claim forms and the proper procedure to file claims. I have not heard anything to date.

They delivered on a Saturday so no one available to talk to at the time of delivery. This company was subcontracted by North American Van Lines, so be careful! I wish I could post pictures to show the damage. I would hate to see someone else experience the same. Moving can be quite upsetting in itself, without damage to your precious cargo. I am in the process of submitting my claim to North American Van Lines so cannot comment on their handling of claims. Just stay away from this company if you can!

I was crying. It was very late and I was exhausted. I told him I wanted to call Grant whom I'd been dealing with through this whole thing the next day and that that should be fair enough and to let me sleep. He said No I had to pay in full, not even just pay the 60% require by law, not 100%. I'm supposed to pay the remaining 40% upon delivery. He kept texting me for 3 hours late into the night past 1 am threatening me in texts that I kept. I kept texting saying he was harassing me and this was not professional and that I was trying to sleep and to please stop. It didn't stop.

Even Mario the kind mover said they would most likely adjust my cost and I would never wind up paying $7,500 because that is quite absurd to go from $1300 to $1700 to $7,500!! He said I paid $4.50 per sq unit not $6.50 and the they would adjust that later, that my extra cost over the $1700 I already paid would be $2850 so total would be just under $5,000. It's STILL absurdly over my quote and horrifying to be treated this way but better and MUCH more reasonable than $7500!! Mario was nice, told me to get some sleep, he knew it was a long emotional day for me but Yair's harassing messages kept me awake.

The next day after everything was calmer, I spoke with Grant explaining all this and he said he agreed that this was crazy and that he'd try to speak with Yair about only charging me the $4.50 per sq. unit because that is what I signed and that going from $1700 to even that price of $5,000 is huge. Hours go by, I'm stressed about my stuff because Yair's threats are that he'll just dump my stuff!! Everything I own! I didn't hear from anyone until the next day, Grant said Yair didn't 'like' me so he didn't want to help me and give me that price. I tried calling Yair stating we should have a calm professional conversation so I could get Some money to him but not the total. He has all my belongings I have in this world including $1700 of my money.

He actually started the what could have been a normal pleasant conversation with another threat in an angry tone! He actually said he was one inch away from not allowing me to pay anything and dumping my stuff in a storage somewhere charging me storage fees for as long as he wanted and man power charges which would exceed $3,000!!! I asked him why he was doing this and why he just leads with threats when all I wanted was the routing #'s to put the wire transfer through for part of it so I could start me drive to FL which was scheduled for yesterday! He started shouting at me over the phone so I hung up. There was no communicating with a mad person.

My husband then called, whom I'm divorcing! And even he thought this absurd enough to help me! Yair supposedly gave him the routing number for the wire transfer for partial payment of the difference of the $7,500 which was $1530 because I already paid $ 1700. He didn't give enough numbers for the use transfer nor did he give the proper info to make the transfer which contains and address that matches as well as an account number. He texted me if I didn't make the transfer that day, which was yesterday, Saturday the 21st, he would do the above threat.

I contacted my uncle to help and my uncle left several messages with Yair to get the correct info yesterday and today but he is refusing to respond to any calls or texts and is keeping everything I own hostage and charging me storage fees that were not necessary if he gave me the proper info needed for the transfer yesterday when I asked. He said he would contact me via email, he doesn't have my email. I've received nothing. I messaged him last night and yesterday trying to off the transfer, nothing. I contacted Grant to contact his boss to get me the info, nothing. I called the 1-888 number yesterday and today leaving messages that I needed help because nobody is contacting me and I need to move! I can't leave the state until I know where my stuff is and what is going on!! Nobody has returned any messages!

I called another #, another office # I presume and got Grant on the phone toys. I told him I just wanted my stuff redelivered BACK to my house, that this is all a nightmare! She said they gave me options to pay but didn't so I lose. First of all, I lose what??! MY STUFF??!!! 2nd, I was calling and messaging all day the last few days actually begging for the correct info to do the wire transfer because I was scared about all my stuff, they refused to give it to me so what is going on??!! THIS COMPANY IS A HUGE SCAM! they are holding all my belongings hostage and will not contact me and I have to delay my move staying in a hotel until I can get it solved! How can any of this be legal??? How can they treat someone like this and steal all my stuff?? I'm beyond horrified! This is a living nightmare! I've contacted 3 news stations and movers help hotline, next is the POLICE!!! Jennifer, horrified consumer robbed by this company!

Needless to say, my experience was terrible when I hired this company to move my household goods from NC to GA back in August. At this point, be wary of any companies that begin with "North America" or "North American" because unfortunately the scam companies are hard to tell apart from the legitimate ones. Good luck.

It is now October 5th and no household goods delivered. My husband has sciatica so badly he cannot stand up from sleeping on an inflatable mattress. Tracy **. in customer service said I told her I was going to dispute the charge for the move and had the booking agent call my husband at work demanding a cashier's check for the move. (Passive Aggressive manipulative behavior) What I told her is that if we did not get a delivery I was going to charge a bed and I expected NAVL to pay for it if they could not deliver the bed we owned that had been riding in a truck for 18 days. If she had an issue with my conversation with her, she should have called me. However, she chose the manipulative route having another agent call to interrupt my husband at work, who just forwarded the voice mail to me.

I finally called the President of combined NAVL and Allied and left a message on his complaint line. They agreed to take our credit card as we had contracted and are promising a delivery tomorrow. No compensation offered for a shipment 10 plus days overdue. Nobody holds employees responsible for bad service and communication. DO not use this company. Put your belongings in a POD and ship it that way. Never again!

Updated on October 7, 2016: After missing their delivery window by 10 days North American Van Lines (NAVL)/Allied Van Lines finally delivered our shipment. It took a call to the president of Allied Van Lines Customer escalation line to get my shipment delivered. There was no communication from NAVL informing us when our delivery would arrive. All information we obtained was a result of calling the NAVL customer service number. Every call resulted in a different story. Our delivery window ended September 26. When the driver picked up our load on September 19 in Ayer, MA he told the agent that our goods would never be delivered on time. The NAVL agent in Ayer, MA told us this driver did not return phone calls and had poor customer service. She was right.

On September 27th after not hearing a word about our shipment I started calling Customer service. I got a different story every day I called. On Sept 27th I was told my delivery would arrive October 1. On Sept 28th I was told that the truck was broken down since September 22 and the driver never called in to report this. (Where is the dispatcher in this situation?) I was then told my shipment would arrive on October 5.

Next call I was told my shipment would arrive October 6 or 7. On October 5 I called the president of Allied Van Lines (the driver worked for Coleman Allied Van Lines Valparaiso, Florida) customer escalation number. I told them that my husband had sciatica from sleeping on an inflatable mattress. He could not stand up straight. It was painful to look at him. He was physically miserable and was having difficulty at his job because he was trying to arrange time off work to be home when the shipment arrived and the date was constantly changing.

I called the Allied's president's customer escalation line and told them I was buying a bed and expected them to pay for it. I couldn't keep getting lied to about a delivery date. Their response was they told me I would not be able to pay for the move with my credit card because they were afraid I would dispute the charge. (Seems to me that this might be something that happens to them often as I said nothing about disputing a charge, but I liked the idea).

Well on October 6 the truck arrived. The first wardrobe boxes off the truck were crushed and about half their original height. The driver told me he had 3 deliveries and I just needed to check things off fast as he called off the numbers. I said, "No my items have been riding around on your truck for 18 days, they are badly damaged and I am documenting every damaged item." The inside of the delivery van was a mess. Furniture pads were thrown in heaps, people's possessions were helter skelter, different shipments items were commingled and as evidenced by different colored tags on the items placed next to each other, items were not secured and looked like they had bounced around as the truck went down the road.

Let me interject that my husband, years ago, was a driver for Allied Van Lines and his father (my father-in-law) was the General Manager at Allied in Milwaukee. When my husband packs a load, it does not look like this. Things are secured, padded and boxes securely loaded, pads not in use are neatly folded and stacked, and the van is clean and orderly. This van looked nothing like what I would expect of a professional mover and my items reflected this. This was a small move for us with only about 130 items in the shipment. Forty-two boxes/wardrobes were crushed, dented and damaged. The driver brought me a grey zippered bag full of Christmas wreaths and decorations. It was not mine. I refused it. He brought me a box of someone's lovingly folded and cared for christening gowns. They were not mine and the box did not have a moving sticker on it. I refused the box.

I was brought someone's cactus pot with gardening equipment inside, it was not mine. I refused that also. I hope the folks who own these items get them. The price they charge is above industry standard and I expected above average service for the price. NAVL says it will track your shipment and let you know where it is. Not true. I believe the "game" being played is when you have a smaller shipment the Van line waits until it has several going to the same area and then delivers to increase profits. Your shipment gets picked up and then gets to ride around the country until they have several shipments to your area.

They say they have a broken down truck so that allows them to wiggle out of their agreement to deliver on time, but they do not provide the customer with any documentation that the truck was off the road. No professional organization has a truck off the road for 8 days. A rental truck is found or a shipment is loaded on another truck. If a truck is broken, does not the customer deserve a call? This organization does not pass the smell test. Do NOT use. I sincerely hope the family who owns the christening gowns gets them back.

When the agent came out to estimate our move, he reassured us 6+ times that our items would arrive on August 9th (the day our housing is available on base). We spoke about that being the latest we could formally move in because my husband had to return to duty immediately - you know, because he doesn't want to go to jail. He continued on about the professional nature of your company and how quickly we would be moved out of our home by his guys. We were told a big team would be there to assure the safety of our items. He reassured us of a pickup date (the 2nd) and we called back to confirm within the time constraints he gave us.

All the sudden, he says he made a mistake and has to move us on the 4th. Normally, this wouldn't be an issue - but my husband is in the Army and has to call his commander and extend his leave (not a great way to start that relationship). $4000 is a lot of money, and we were told that your actual company with your actual truck with actual employees would be the ones in control of our move. We were reassured that our things would arrive on time and not to stress about that part of the move and to enjoy a short vacation. Awesome. I trusted him, unfortunately.

Then arrived August 4th (pick up day). The driver (her name included in the information below) repeated a delivery day of the 9th multiple times. I then was surprised to learn that she doesn't actually work for you at all and isn't even particularly licensed to drive it. She owns that truck, independently operates it, does side jobs while having property in her truck, and *literally* scotch taped a sign with your logo on the door (which I only noticed as they were pulling away). She found out only 30 minutes prior to her arriving that she was even assigned our shipment and had no idea what she was picking up or delivering until she saw our paperwork. That should've been my sign, but being Army - we have to arrive when his leave is up and were left no other choice.

The big team ended up being a gentleman and a teenage boy. The entire team arrived an hour and a half after they claimed they would. Both dropped numerous boxes off of the loading ramp (marked fragile with the correct stickers) and loaded things that were marked with Do Not Load signs, which my husband and I had to crawl back in through the items to retrieve. This included our clothing for the journey, medicine for my daughters heart condition, and a box of aerosol items that was meant for our personal car (as obviously, they cannot go in the truck).

As they disembarked, they said "we'll see you on the 9th." Perfect. On we went towards Ft. Belvoir. I set aside my worries temporarily. The past two days, we have been trying to confirm a time the truck was arriving. When we finally got someone on the phone today, we were told that they never assure a date for moving and our items WERE STILL IN KANSAS CITY. They were loaded A WEEK AGO. They then informed us that they would probably arrive on or around the 15th. Therefore, unless we spend a ridiculous amount of money to stay in a hotel until then, my family (including a 3-year old child) has no bed to sleep in, no toys to play with, no furniture, no personal items to cook actual non-road food. Had we known this, we would NEVER have paid almost $4000 to have our items be held for 2 weeks in a hot van somewhere in Kansas City (as per CS rep).

Every single one of my toiletry items will have been destroyed (I would've brought them with me if I had known how long they'd be sitting - and yes, a week makes a huge difference). My husband has none of his uniforms/shoes/items for work - which we would've obviously packed in our travel items if we had known there was a week window. He cannot extend his leave any further (we now have surpassed the leave he would get to spent Christmas with our families - devastating), so because of multiple lies and misleading/non-communicating agents, we will spend an additional $1500 total on this move (we are staying in the cheapest hotel in the area at $89/night).

My family and I cannot live in an empty house for a week - particularly because my daughter has to sleep on an incline for her heart. Right now, we have her propped up in a hotel bathtub. THE AGENT KNEW THIS. Every morning, she wakes up and asks for home with tears in her eyes. It's devastating. In that truck is everything we own. Everything we've worked hard and saved for. Furniture we bought when we got married. A toy chest full of my daughter's things she painfully packed away. To be told they are STILL somewhere in Kansas City is unacceptable. To have a window of a week for a move without informing the customer is unacceptable and has NEVER happened in the 6+ times we've moved. There have been instances with weather where the drop off date fluctuated by 24 hours - that's doable. But now we are forced to spend even more money that the Army will not reimburse us for, because it's not their fault.

The customer service rep claimed it was a miscommunication between the agent and contractor and there was nothing she could do - we were flat out told multiple times that our items would arrive on the 9th and we would be constantly updated (we have never gotten a call from you since pick up a week ago and it took 36 hours to get a hold of someone on the phone with any idea where our items were). She acted like it was absurd to be able to give a customer even a day when their entire home is being delivered.

This cannot ever happen to anyone again. You cannot do this to families. I have never experienced a situation where it took 2 weeks to move a small house 13.5 hours east by one interstate. If well, it's somewhere in Kansas City is the remedy to this situation, I ethically have to submit this letter to the blacklisting committee on base. We have to remedy this situation because my daughter shouldn't have to sleep on a floor because of NAM's negligence and I cannot spend another second worrying about the state of my items. Yes, they are just things, but when you're at the mercy of the Army 24/7, it's all you have.

Prior to my move I was very specific that I could not move in until June 10th at the earliest, and they gave me a 5 day window with June 10th as Day 1. This was fine, until the mover here in NC, called and wanted to move me in on June 8th. I don't know why he had the impression that I could get in earlier. I insisted that the move happen on June 10th at the earliest, and it did. That morning they were prompt and it started well. About 1 hour into the unloading, one of the movers had to sit down due to dizziness, and inability to see due to his Hypertension and Diabetes. Long story short: In Maine, it took 2 movers and the driver to transfer all the furniture and boxes from two floors, steep narrow stairs, a cramped attic and a garage load the van and be off in about 5 hours. I was pleased. It took 3 movers, no driver, to unload the van walk straight on concrete (no stairs, no hill) into a first unit one level apartment, no attic, no garage, over 7.5 hours.

Also a half hour break in Maine meant 30 minutes, a half break here meant 80 minutes. After 30 minutes, I went out and started moving things in myself and they Sat on the van and watched me. Then to top it off, I noticed when they were leaving that my 6 ft. wood step ladder had not been delivered. They said it had. It had not, as there was nowhere to hide it in the apartment and it was not visible. He stated to check and make sure it wasn't still in the garage in Maine, and left. I checked with persons in Maine and there was not a ladder there, and it stated it had been loaded.

I filed a claim with the company, and described the statements given to me by the crew here, about checking back in Maine, and the company denied my claim, stating that the forms indicated it had been delivered. Needless to say, I will not be pursuing a further claim, as the minimum out of pocket for the consumer is $300 and the ladder is valued at approximately $125. Somewhere out there a North American Van Line Employee has a really nice, excellent condition, wood, 6 foot ladder that was a housewarming present from my parents 25 years ago.

"Jamie" (team leader from Des Moines, Iowa) allegedly took pictures -- but they were never sent or mentioned. One of his team was drunk and spoke rubbish questioning why the contents were being unloaded. The entire team left with 6 hours and what they would not unpack or put in the right rooms was dumped in the basement.

What's crap about them is that after seeing this, they took the liberty of packing up the loose stuff in their boxes and loading everything up. Then they told my mother-in-law (they didn't even think to call me, the guy paying) that they would be charging me for going upstairs, for their boxes, and for the remaining cubic feet. Came to around 3160.

When I found out, I was able to get it talked down to 2600. Not ONLY is this 2.5x what was quoted, but they waited until AFTER everything was loaded up. And come to find out, if I backed out there, I would still owe them 800 for him coming out and loading, then unloading. So before I know it, I'm 800 in even if I quit. So no, DO NOT go with these guys. They WILL rack up extra fees, and they will wait until they can already charge you labor before telling you.

I wish I knew whether I could swear in this review, because my words for them are fit for a sailor. The only reason I give them a 2 in customer service is that I was able to talk it down by that 500. Otherwise, there is nothing redeemable about these guys and they haven't even moved my stuff yet. This is just after they picked it up. I'm afraid to see what my stuff will be like when it gets here.

The Relocation Consultant will tell you everything and anything you want to hear to assure the sale. Their office, the drivers and the "trained" movers do not communicate well with each other about what was agreed upon in your contract and will attempt to extort additional handling charges on the day of the packing and moving. Call the office. Do not purchase the "Protection Plan" (insurance). It does not protect you or your household valuables. I had two dressers, a sofa table and a king size pillow top mattress damaged.

The value exceeding $4200.00 #NAVL reimbursed me for $400.00. They paid an "appearance allowance" on the case pieces and would not reimburse me for the king size pillow top mattress as I did not provide proper oversight to their "trained movers" therefore I was blamed for the mishandling of the mattress. I had 3 movers, using two different entrances of my home at the same time, and I did not see the mattress get folded. Apparently this is my fault according to their Claims Department. The movers at the pickup location did it right. The movers at the drop off location did not (More training with their movers is required).

Going back and forth with North American Van Lines claims department to receive a judgement; don't expect anything in a timely manner and assume it will be your fault. I am now beginning the long process of arbitration. Customer Service and Claims Department will find blame and fault with the homeowner. As a consumer, you want to be treated fairly. NORTH AMERICAN VAN LINES misrepresented the quality, the training and the professionalism of their services and employees.

They reimbursed us for some other minor breakages but what really happened was this. We had tools in our garage. A complete tool box, table saw and saw attachment for a table, pitch fork, 2 sanders, ladder, hedge clippers, rose pruners and other minor tools that we didn't think about until we needed them in the new house. Well they weren't on the original sheets so the packers D. ** and his gang must have walked off with them before the moving truck arrived. Of course we trusted them to tag everything and my husband did not babysit them. Alero Moving who NAVL contracted in Calgary denied any theft and wouldn't reimburse us.

As has been said in previous posts they are crooks. The lesson here is to review everything that is tagged before the moving truck arrives. Delay the moving truck if you have to. And of course their estimated weight conveniently went up when the final weight was done even though we purged a ton on heavy stuff after the estimate and before the move. How does that work? A friend recommended NAVL although it wasn't Alero Moving and I certainly will say stay away from Alero.

All our stuff was packed and labeled by me because if not would be a charge of $20 per item. After the now second deposit 60% of total bill he says he wants to charge us for supplies to wrap the stuff that was in quote to be wrapped and packed by movers. Didn't happen. So now back to the BS that Chris sold. Gave us a delivery date/mover gave an earlier moving date. I mentally stayed with the first date by Chris - not to get our hopes up. We pack up the car and summer road trip to get there before the moving truck which was only suppose to be several days. SO NOW 16 DAYS PAST DELIVERY DATE AND NO DELIVERY. We called last week and they said because of a Miami trucker strike. At no point did they call us to let us know of the delay.

Chris is nowhere to be found. Not answering phone. Dispatch said some time this week and trucker will call us to let us know when they are near. SO LET ME GET THIS STRAIGHT. YOU'RE OVER 16 DAYS LATE AND I HAVE TO WAIT FOR HIM TO DELIVER WAITING ON BATED BREATH. ARE YOU FREAKING KIDDING ME...THIS COMPANY ARE CRIMINALS. DO NOT USE THEM!!! And let see the condition of our stuff when we get it and let see if they try to add extra fees or storage fee...stuff that is not on the contract. No customer service, no communication, no nothing.

Even one of their own reps told me over the phone that they themselves are not doing a great job of being up front with their customers. Let's just say we needed to move on a certain date and after 3 days of rescheduling on our already tight schedule, they end up telling us they couldn't pick up our stuff due to us being not in the same "route" as their trucks and our $2,000 job was nothing compared to the $14,000 job they picked up. We are CUSTOMERS. They talked about the cost of gas - haha. Are they for real business owners?? Because true, good business owners will have already known the risk of the price of gas, etc, all associated risks of owning a MOVING business.

They PROMISED again and again they'd come and pick up our stuff, and PROMISED to send us confirmation emails, and PROMISED so many things. It was the most emotionally troubling time of our life - on top of all the emotions of moving to begin with. They did not come through, obviously. Be forewarned - it's best to try ABF! Or even the real North American! Not the North America Prime from Hollywood, Florida!!! PS: Though we were extremely courteous, we got hung up on. Got put on hold several times and a different person kept picking it up then putting us back on hold, then finally they hung up. Days of great customer service are over. Also...why is this company still in business? They can be sued on so many grounds, since they're not brokers.

Chain of events: Since March 17th I had been in contact with Amanda about my move the 'binding' quote of $2,500 which was provided was off from the final bill $4,000. That's too big a discrepancy to be considered reasonable. That is an overage of more than 50%. I was told it would not go up from $2,500 and to this day, have not been told why the cost went up so dramatically.

When I was told by Josh (lead guy with my move) that my move was going up so high and I tried to talk to Amanda, while the movers were in my apt., suddenly I was not allowed to talk with her. That's just bad business. He and I supposedly had developed a trustworthy relationship. I wanted to understand the staggering variance. Btw, Josh did not take any pictures, TV, a bed or box spring - all which were on my original estimate, however, this too have never been discussed with me. Wouldn't this reduce my bill? Josh's demeanor was sleazy. He told me that if 'I was good to him, he would be good to me.' What kind of behavior is that? In my book, shady, shady, shady. I gave him and his 2 guys each $100 for a total of $300 tip so that things would go well.

Josh also made me paid $400 for a long haul fee which was later waived. Thank You, but why was he even allowed to do that? WHAT IF I DID NOT HAVE THE $400? PLUS, I told N.A.M. that I lived in a Condo, in Unit 1908. Ugh, you think 'people' in the business would say, 'I think this guy lives on the 19th floor and the truck will be more than 75 ft away' or AT LEAST ASK. The Josh then told me he would remove the fuel cost. A LIE. Amanda's estimate already had that eliminated, approx. $400. This too was never addressed.

Lorene called on 5/26 and said that I could get a $750 deduction by paying a wire transfer of the entire balance, but I when I called back to double-check that, she outright said she did not make that offer. WHAT A SCAM??? Maybe it was another person, but the call was made to me. Why would I make this up? Own up N.A. M. At the last minute the day before my delivery, I was told that the $2,750 due could not be paid in cash and must be a Postal Money Order! I has just moved, had no idea where a Post Office was, but found one before they closed at 4 pm. Thought I was done. However, on 5/28, the driver Eli delivering my shipment said I could pay cash again, a different story and it's like they are not talking to each other.

This has been the worst experience of a move and I have moved with movers 4 times. Communication was weak and disorganized and I feel cheated, lied to and manipulated of the 20 or so calls I have had with at least 4-5 people. Only 4-5 of those conversations went well. The amount of what when wrong is out of alignment with what went right and I don't understand why N.A.M. cannot or refuses to see this.

Here is what went well: Josh and his crew moved everything out in 3 hours or so and everything was well wrapped and packed. Eli and his guy delivered my shipment on 5/28, on time and were friendly and efficient. Everything is accounted for. I gave Eli and his guy each $100 as well. Initial contact with Amanda and subsequent calls were great and I felt 'taken care of.' However, this was all negated. Gary, in management, tried to assuage my concerns/issues, but my issues were not fully addressed.

Finally I had to throw few things there and I ended up paying more than actual cost of items. I had to accept their short notice of delivery (had to compromise on apartment too) otherwise they said it takes more than 2 weeks. Don't believe these guys... I should have read the reviews before signing the contract with them. This is my first move and very bad experience. They will always try to charge you more than they quote.. be careful with these guys.

Now instead of half upfront (we paid $800) and half when delivered instead they increased the amount to $4,300. That is 3x the quote. Instead we get a call that they fired the driver and reduced it to $3,300. The dispatch manager at GREYBULL of Florida told me if I get the money he will ship it at their convenience and storage will be $300+ a month extra. So now we have no idea about where in Florida our things are. My mother-in-law is heartbroken because she doesn't think they will give her stuff back. You guys are lying to people and are inconsiderate people to play this trick on seniors and veterans. I would love to hear from the actual North American Van Lines. We just want her things back.

So we called and talked to Bridget who told us if we paid $3000 in cash put into North America van lines account they would deliver our furniture on the day they originally agree to. We received it three days late! They lost a beautiful 3' by 4' picture of a Florida beach, lost whole boxes of our things. They tore our couch, our 55" TV no longer works when they delivered it. After they package it, all the boxes were so damaged it was unreal. The day our furniture arrived I call and talked to Lorraine to complain and she told us to email her our complaints which we did. It's almost two weeks since we sent the email and still no answer.

He in turn went to his superiors at beltmann, needing money for home, beltmann told him they couldn't help him, but that they had him a full load going out and a full load coming back. But he needed money for home when he asked. Beware of this situation, my friend had to quit and go find work elsewhere to have money for home. Even if he would have ran the next load, by having a truck note, he would have still been in the hole. Hhg is one of the hardest driving jobs you can get, and to have a company not have your back, is ridiculous. Beware.

Now 9 months later still fighting them to either find our missing items or pay for replacement. Which also was promised if we bought the "good" expensive insurance instead of standard. Now that is turning out to be another lie! Because our items were so delayed they offered to pay 500 to pay us for expenses we had in that time frame. Well, after we sent receipts they aren't honoring that full amount either! Bottom line is they will tell you whatever is necessary to get you to sign and then turn their back on you and tell you it's all your fault once check is cashed. I recommend you go elsewhere for your moving needs!

This was North American Van Lines idea of an inventory control system. I do not believe North American Van Lines really believes this is a reliable system, but they used it to deny our claim of $24.00 based on our $.60 a pound insurance policy. In truth, after a most confusing unloading process with many missing stickers, we finally signed a form that we had received everything, unable to determine whether we really had everything but trusting we did.

As we unpacked, we found we were missing boxes of DVDs, dishware, art, and more. We felt robbed. However, this review is not based on our denied claim that would have been less than 10% of the value of our lost items. It is based on the silly inventory system that simply does not work and resulted in the loss of valuable and irreplaceable possessions. Using a sticker with stronger glue could damage furniture; however, such a sticker reserved for boxes may have prevented our loss or at least provided us the $24 to buy beer to drown our tears. We hope this review will provide fair warning to other customers that they might create their own inventory system as a backup to the professionals system and prevent others from the losses we experienced.

On April 12th, we got a call from the van lines operation manager informing us that since WE changed the delivery date, our shipment would not be delivered between the 18th and 28th. So here we sit with our goods, God knows where, without any recourse. If I don't pay I don't get my stuff. AS for the sales agent? Nothing. Nada. Zip. No aftersale support. Recommend to anyone looking to move... AVOID.

My CPU was wrapped in paper and was not even put into a box. No fragile labeling. Of course it was not working when it arrived in Madison. I was told by the insurance adjuster that I must prove that they damaged the computer. This is still pending and I may revise my rating if they get their act together, but I am dismayed that the packers put the code MCU, CU next to the computer, indicating that the condition and mechanical condition were unknown, never mind that the computer was in use in their presence up until the moment that they were ready to pack it.

Thankfully, I still had the packing material, so I could forward pictures of that along with pictures of the computer, which was a custom build, but it remains to be seen whether they will make good on their obligations. I am sorely disappointed and will not likely use NAVL again if this is the way they do business. If the insurance arm does not wish to cover household electronics, then that should be clearly stated in the brochure. If need be, I will retain my attorney, but I hope that SIRVA will realize that they do need to actually live up to their obligations. Not having my computer has affected my livelihood, so in my opinion, they owe me more than just the damage done to my computer. It makes no sense to screw over one's customer base.

To be clear, I don't mean that they did the obvious things like taking legs off of tables... I mean that they took the legs, then the brackets, then the mechanics, etc... again, core components. They did this with everything. This was not Ikea-style build-at-home furniture. Our furniture was not built to be taken apart -- we later discovered they had even disconnected joints that had been GLUED together during manufacturing. Each time we raised concern we were told this is the normal process of moving and they do it all the time without harm to any furniture, and that they were carefully cataloging all of the items and any pre-move damage so that we could easily be reimbursed for any damage that might ultimately come from the process.

Once everything was broken down into these core components, it was shoved, crammed, strapped, and otherwise forced into whatever space or gap could be manipulated (even if that space was incompatible with the shape or size of the item being mangled into it). Over and over we expressed our concerns to the driver and repeatedly requested another truck to come but always we were told that this was normal and all would be fine and all would be restored.

We were told the van loading would take less than 4 hours as our things were already packed prior to the van's arrival and the home size was modest (approx 2100 square feet, 3 bedroom, 2 bathroom). Ultimately this process of deconstruction and forcing took over 12 hours! During this time we had no safe/quiet place where my wife could nurse our newborn baby or where we could nap our 2-year old toddler. The whole family was exhausted and beyond stressed by the time the moving van finally pulled away at nearly 10pm that night.

Upon receiving and unloading our possessions in Seattle the reality of the damage became apparent. Even the 3rd party moving crew (hired by North American Van Lines to help the driver unload the truck) expressed to us their flabbergasted shock at the damage and disorganization of our possessions upon offload. The end result is that EVERY piece of our furniture has damage to it including dents, abrasions, cracks, bent metal, broken glass, missing parts, etc. Many of our boxed possessions also suffered damage due to the boxes being crushed into small spaces, or "fragile" stickers and similar being wholly ignored. The damage inflicted to our property was a direct result of systematic negligence.

After assessing the damages, we promptly filed a claim with North American Van Lines. The company admits fault in causing these damages but claims that we are limited to collect only $0.60 per POUND for damaged items. To put that into context, if they destroy a 55 inch TV that costs $1000 and weighs only 75 lbs, their maximum exposure is $45!!! The company cites contractual protection against any further exposure. Despite THOUSANDS in damages, the total compensation offered to us is under $400!!! The company acted negligently. My neighbors saw it, my family saw it, the 3rd party moving crew saw it, and the damage inflicted on my possessions is testament to it. Despite a good start, this experience was absolutely horrible. Avoid this company!!!

Then I proceeded to tell them that they might have youngish the truck to put the furniture in! I was told, it was my fault by one guy. Another cussed at me and threw a huge tape roll across my family and walked out? They were disgusting and disrespectful! When I told the manager, he said it was my fault for not supervising? Do you know how to load a truck? Anyway, it was the worst experience ever! I highly recommend any other company! This one is garbage!

I've been trying to have someone call me back about that fee, the damaged furniture, and the space my things took up in the truck. I measured it before the drivers left and it was over 100 cubic sq foot difference from what was on the contract. Two week later, and countless messages and I still have no resolution. I feel like I definitely got scammed and now I am left with a bunch of broken things. Stay away from these people!!! They have no respect for their customers!!!

A couple of recommendations: 1. Don't go with a company that won't give you first or last names of employees you are dealing with. 2. Don't base the price off the quote you are given. 3. Good luck getting in touch with anyone at the company. 4. Don't believe that they don't "subcontract" their movers. 5. Measure the space they tell you that you are taking up in the truck. 6. Read reviews from other people, I wish I would have!

How absurd is this, I mean I shouldve been told about this fact in advance. No one ever followed up or apologized for this. I was left calling everyday trying to find out the update. After delaying it for almost one month the agent offers me a compensation of $700 with proof of purchases. Which sounded good so I purchased the things that I needed and sent them the claim to get reimbursed. Thats another story... So once I sent the claim they deny it because I didnt purchase the things according to their likings. The agent TINA ** was so rude and derogatory saying I shouldve purchased stuff from target or walmart. She was so demeaning and unprofessional and said if I had an issue take it up to the supervisor LISA who would contact me... Which to this date she has never done so.

I HAVENT heard anything from LISA even after leaving several voice messages and asking her to call back so I can get the compensation that was previously promised. I will never use North American again since we are moving again next year. The unprofessionalism is beyond in this company. Even the driver who delivered my stuff said the same thing. I have few things thats broken and now Im preparing myself for another battle - to get the claims for those since I paid for full coverage insurance and Im very sure they are just going to deny the claims just so they dont have to pay up. We spent $4500 for a small move. Its better to get a more professional company like mayflower which we previously used once we moved from nj to st louis.

After truck was loaded driver states that there were some changes to quote. They charged me $45 for each item wrapped in cling wrap, $10 for each blanket used, 12 rolls of tape (though they only used 7, which was to secure blanket to furniture), plus though my items were less my footage increased from 350-460. They ended up padding the bill with over $1000 in extra charges. The driver also stated that their tip is 10% of the moving cost. Called the office and still waiting on a resolution. They told me they could remove $150 from the bill but that is unacceptable. Don't use this company. They are a total rip-off.

Their trace found nothing. Of course not because one of their "trusted" sub's took it home with him. Further, despite the delivery driver signing for the missing box, he was not held responsible for delivering it. North American's solution, a payout of $24. Despite having my own insurance to cover our missing item, NAVL's solution is **. They simply washed their hands of it and continue to contract with the same criminals who moved us. Find another mover or better yet, move yourself, at least you know your items will make it. Their stupid "High Value" declaration form can't be used unless your item is worth its weight in gold.

We had sold our house and had to be out by the weekend. We also ran out of boxes and asked the movers to sell us some. As we were strapped for time we had to have the movers help pack some of our belongings. Big mistake as they never asked what was to be packed or what we were taking in our truck. We had to rent, because they would not haul paint, ammo, guns, gun powder, etc.

I had emptied our safe and had a small box of jewelry that belonged to my wife's mother. As I intended to take with us on our truck it contained the jewelry, a small handgun and a 10 oz. bar of silver. Also with it were a antique ham radio. While I was elsewhere on our 6 acre property they came in and shoved the jewelry box and the radio in one of their boxes using two empty leather gun scabbards as packing.

Upon opening the box in AZ we found the damaged radio and the jewelry dumped all over the inside of the box. The small german pistol was missing and the silver bar was not in its shipping package. Hauled upside down in their truck the contents were treated like garbage along with many other items they packed. I should have realized what would happen after several of their day laborers complained about having to pack some of our stuff.

I can go on and on about the other stuff they broke and packed without wrapping or packing materials. We called NAVL and Lile Movers when we got to AZ and were told we had nine months to unpack and that we would find our other belongings as their people were not thieves. Not wanting to call anyone a thief we waited, and with what took 8 months. Upon submitting claim forms and photos, and receipts for approx. $2000 in damaged and missing items, we just received a check for $90 with no explanation. Well that's NOT acceptable and so, "Let the games Begin". I will post, **, talk, blog until I cost them business and you should too...

My mail box was also PULVERIZED by the truck! Later I learned that furniture, office printer, important papers and other items were hauled to St. Louis and placed in storage. Efforts to get my furniture back and be reimbursed for damage has been futile. Small Claims court here I come with approx. 12 witnesses, including the Allied driver and his two helpers under subpoena. Do yourself a favor and DO NOT hire Allied/North American.

Further, they actually accused us of lying to make a small monetary gain. On top of that, the company broke an expensive turn table due to improper packing and are at this time only willing to reimburse a fraction of the cost. North American Van Lines is by far the worst company I have ever dealt with and I urge anyone moving to NOT USE THIS COMPANY. They are shameless, disorganized, thieving, and irresponsible.

Consumers beware!! Do NOT let anything out of your sight! Movers/packers come in with several and it is impossible to keep an eye on each one of them by yourself. Install video cameras in every room and have your friends come to watch every move that each packer makes. I know my mother is still rolling in her grave over this... and I have to live with it forever.

In other words, the inventory sheet we had showing each item and box that they took from us, which identified items by a number placed on it, was useless. We would have to unpack every box to determine what we had and what was missing. We noted that along with four large items we knew were missing (sofa, table, TV set, bookcase) on the contract sheet when we signed for the delivery. When we unpacked the boxes over the next two weeks, we found that many of our household items and clothing were not included in what was delivered. Those boxes containing them were not delivered. The missing items eventually added up to over $4000 worth of things. Some things we did receive were broken but not a lot.

After much interaction with both NAVL and Von Paris which led nowhere (Von Paris wouldn't even return calls), NAVL told us that our problem was not with them but with Von Paris, because Von Paris stored the items and NAVL only moved them notwithstanding that Von Paris is a NAVL agent. Von Paris basically ignored us. So we appealed to American Moving and Storage Association because that is where the contract we signed said you went to appeal your case in arbitration. AMSA said that clearly NAVL was responsible and should not have been telling us it was Von Paris's problem.

We filed for arbitration at a cost of $300. That triggered a series of letters where NAVL's lawyers would deny they were responsible and we would provide more information to support our case. When all that ended, an arbitrator was assigned the case. Ultimately the arbitrator denied our claim for everything that was lost because he said we had packed the missing boxes ourselves and NAVL had no way of knowing what was in them. I guess that means that if the carrier packs the boxes, they note everything that's in them...every spoon, knife, box of Kleenex? I doubt that is the case.

Ironically, the arbitrator allowed our claim for the items that were broken. It seems to us that if anything should be denied it should be our claim for broken items because we had packed the boxes ourselves. Unfortunately the broken items only amounted to about $550 and the lost items that were denied amounted to over $4000. The entire process took 18 months and a lot of work to document the replacement cost of the missing items.

The lesson learned is that if you pack your own items or even if the Carrier packs them, take a picture of everything that is in every box and everything you give to the mover as you hand it to him because if he never delivers it, even if he says his system for keeping track of the things you gave him failed (the number stickers fell off), you are not going to get a nickel unless you can prove that you gave him those items. Otherwise if a mover takes a truckload of your things and never returns any of them, unless you have proof of each item you gave him...every knife, fork and spoon, you have no claim for reimbursement at least as far as this arbitration process goes. We hope we never have to move again but if we do, we will be a tough customer for any mover to deal with, and NAVL will not be among the movers we consider.

Their customer service specialist (David) is a rude piece of **. He does not hesitate to show how annoyed he is that I am calling to check on the shipment. He shows no empathy to my situation and does not even have the decency to apologize for the inconvenience his company caused me! I have no idea when I'll be able to get my furniture and the rest of my belongings. I wish everyone here who submitted a bad review can work me so we all sue this crooked dishonorable company.

July 10, 2015 Brian ** called and said a truck would load our belongings on July 16th. I called on the 16th and Mr. ** had call to find out where the truck was. I was told our stuff was loaded on the 17th and would arrive on the 20th between 9 and 11 AM. The driver called about 10 AM and said he had been delayed at the border of Washington and would be a couple of hours late. He arrived about 1:45 PM. He then told us that they were not able to get all of our belongings into his truck and another truck would bring the rest. July 29th the rest of our belongings are still in Stillwater, OK. Mr. ** will not return our calls. We have paid more $16,000 to North American Van Lines, which was more than $4,000 over the estimate. I NEED MY STUFF.

This company needs to learn what customer service is and treat their customers better. No one will return my calls. They don't seem to care that I had a friend set to come out to help me set up my new home and now my things will not be here. They don't care that they are inconveniencing me at all. How is a person supposed to live with no belongings. Had they been honest with me on the delivery date I would not have used their services. WORST COMPANY EVER. DO NOT USE THEM.

All of the items picked up by the driver in our Gulf Breeze storage unit arrived intact. Many items placed in storage were missing and/or damaged, as noted on claim forms submitted on 12/11/2014 and 12/15/2014. These items included all of the hardware for disassembled furniture. Our master bedroom set could not be assembled and was missing both a dresser and chest of drawers, resulting in living out of boxes and suitcases and sleeping on a mattress on the floor. Additional furniture items that were missing or unable to be assembled resulted in our inability to utilize the full benefits of our home.

This inconvenience continued for 98 days, until 03/11/2015 when the missing furniture was delivered. The ironic part of the entire delay was that the missing items had been in the storage facility in Pensacola, FL the entire time. Seems the label fell off the crate and nobody thought to check in the unlabelled crate. Although the missing items finally showed up, many items were damaged. Additionally, not only was there a severe inconvenience due to the missing and damaged furniture, many missing items, especially our granddaughters toys and other possessions that were missing, caused a great deal of emotional stress to a four year old girl.

During this entire process there was a completed lack of communication with NAVL regarding these problems. The last communication from ** in Claims was on 01/16/2015. I was never "posted" on any new info, and quite frankly, we were blindsided by a call from the delivery driver on the morning he delivered, stating he would arrive shortly, 56 days after I received my last communication from **. The next time I heard from NAVL was on 05/07/2015, 59 days later, when I received an email from ** stating that NAVL had been attempting to contact me. In a subsequent conversation it was noted by me that ** had never updated my contact info, after being informed of a change by me via an email. My attorney and I do have records of every email communication I have exchanged with NAVL.

That brings us to June 25, 2015, when in the course of multiple phone call transfers to numerous people at NAVL, I was informed that I must pay my invoice prior to my claims being processed. In view of this entire process I find that unconscionable. I have submitted a very reasonable claim of $100 per day for the 98 days of inconvenience and lack of utilization of our entire home due to NAVL's failure to meet their obligation to deliver our goods. Additionally, I have never received an invoice. To levy an ultimatum such as the one I received yesterday seems to be threatening and intimidating.

I would like to resolve this issue as soon as possible, but NAVL needs to realize that they bear the burden of this entire situation. Their offer of $6.95 per day for our inconvenience is indicative of their lack of professionalism. To simply say that this is the procedure they use does not cut it. There is always someone in an organization that can make an overriding decision to do the right thing for a customer.

However, the true irreplaceable catastrophe was the shattered glass of a very large framed 115 year old picture of my husband's grandmother when she was a child. Since the photo was so old it started to disintegrate without the protection of the glass and is now ruined. I am heartbroken. I noticed immediately that there was no glass and when I told the driver he said it was my responsibility to have packed it and I said that that was not the case for the artwork. He said to file a claim. Since I did not get insurance on the shipment that means I would be reimbursed 60 cents on the dollar. So why would I bother since the item is a priceless family heirloom. The claims people I spoke to were worthless and as I told them they make the process so cumbersome most people don't even bother and just pay out of pocket. I would most definitely NEVER recommend this moving company.

They also had the laziest loaders I've ever met. They didn't want to take the stuff down from the second floor to the first floor in the heat, and everything was pitched over the balcony on the second floor - mattresses, headboards, etc. When they delivered the furniture, I noticed damage, and he said they were well aware of it. He said that ** noted it at the storage facility. No worries. Just let them know and it would be fixed. Laughable. They had someone come look, and as soon as the man said he had to call them because it was more involved than he expected, they promptly sent me a note stating it was preexisting damage. Stay away! ** was very personable, but it was the move from purgatory with tears in mattresses etc.

The adjuster is nothing more than a North American Van Lines crony. 2 pieces were totally trashed, a mirror (specialty) was broken and no way to duplicate it and a 10,000.00 table was destroyed. Our reimbursement check was 600.00 and that was with us taking our insurance. Take your chances on another moving company and pray.

I have come to the conclusion that the moving industry in the USA is in terrible shape and the consumer is in peril. When my move didn't work out, I hired All State Van Lines to move me back to So Cal and they were even worse. I Hired NAVL because I wanted the best and it was a truly terrible experience. I think they are con men.

Now North American refuses to reimburse us for the things the movers stole. 2 wheel dolly, ext. ladder, scoop shovel, etc. They said we should have noticed they were missing because they were large items and not in boxes. When we were nice enough to help the movers unload things so they could get on the road sooner instead of sitting here, we got burned for not watching more closely. Nice people finish last. Would we recommend North American for anyone? HELL NO!! Bunch of thieving low lifers in our opinion. STAY AWAY from North American. Or don't sign ANY paperwork until you are 100% sure all your things are in your possession. If the driver demands you sign because he can't wait a week...tell em tough **!

They are offering me 225.00 because there is an auction that end long before I will ever see any money from them. I don't have the 225.00. Told them I didn't want their money, they could just replace the item... to which Charlene ** replied, "We don't operate that way." Maybe they should. They broke the item, they should replace it. I paid for 150,000.00 replacement value and my compensation check will be less than 260.00. The initial sale rep was very nice, the movers also, but not impressed with the packers and certainly not with SIRVA domestic claims... For this reason we will never use North American again.

Almost 8 hours later I am being told it will be another 250.00 dollars to pack up these items. I have talked with both the move manager and the Sales person John ** who did nothing but tell me sorry, sorry, sorry. I did not know that should have been included in the original quote that I signed the contract and that I should have checked it better but they can pack everything up for the additional 250.00 - the boxes to be moved on are the contract but not the packing of the boxes.

I have been in the Customer Service industry for 20 years and if your company screws something up which they admit they did you own the problem - not charge the customer another 250.00 dollars and say sorry. Other people after hearing I was using them told me that they would come back and try to add on charges. I did not believe them, stupid me. I will now have to take off time from work to go down to pack up the boxes to be ready for the move in two days. I will not recommend this company to anyone ever.

My parents lived in a high rise building and had to pay an additional fee for elevator time because the movers were 4 hours late. The Von Paris manager has promised to compensate my parents for this additional fee and it's two months later and we have yet to see the money. (Interesting that the move was charged and he refuses to credit my credit card with the fee.) The number of the shipment was written incorrectly on the bill of lading so I was unable to get an exact date of delivery for over a week.

I will say the movers in AZ who delivered the goods did an admirable job. The sales representative who gave me the quote in Baltimore is a Von Paris family member. He couldn't be reached at anytime during the entire fiasco as his voice mail didn't pick up. When I finally did get in touch with him he had the audacity to call me "dear". Obviously, he didn't check the invoice to see my correct last name. The manager, whom I have sent numerous emails, refuses to answer my calls. He has sent me a rude email saying a check is in the mail. (And pigs can fly!)

I would never recommend North American Van Lines to anyone whether they are moving around the corner or around the world. The service provided by Von Paris (who is part of their fleet) is horrible to say the least. They are not dependable and I find their dealings to be dishonest in that they don't follow through on what they promise (and I have emails stating what they promise). The Von Paris family members who started this business decades ago would turn in their graves to see just how poorly their namesake company is now performing. Bottom line...if you're moving to or from the Maryland area-DO NOT call Von Paris Moving and Storage.

We literally spent a sleepless night cleaning and arranging everything and then got on the plane for California. After I sent a letter directly to the president of the company I was contacted directly by the corporate mediators. There was never a letter from the company offering to pick up some expenses, or a note expressing their mistakes. We were simply pushed off to the corporate folks. To our minds this whole move, and its aftermath, were handled in a very unprofessional manner.

Although I had purchased full replacement insurance coverage from NAVL, all I got was delay, resistance and argument from its claim department. It claimed since the undelivered items had been packed by owner, they were not required to pay full replacement value. They failed, or chose not to recognize the difference between damaged items packed by owner versus items that were never delivered (and were most likely stolen while in their possession).

I tried to remain calm and asked her when they would be coming. She said she would get back to me, but it "should be Thursday or Friday". Thursday came and went and I called the movers upwards of ten times requesting to speak to my move manager, each time being told "she was on another call but would call me back". Other move managers were unable to help and I finally gave up, wondering if. Finally, Thursday night around 4pm she e-mailed me telling me the movers would be there the following day between 8-10 AM.

I took off another day of work, hoping this time the movers would actually make it. 10AM rolled around Friday morning, then 10:30, and I finally called her to see what was going on. She put me on hold again for 15 minutes, coming back to say "the movers were running behind because of traffic" and would be there between 11-12. 12pm came, then 12:30. I finally got a call from the movers at 1pm that they couldn't find a parking space and asked for my recommendation. The movers I had there were actually my only positive experience with NAVL, they were the only ones to apologize for the delay and act even a little bit embarrassed by the lack of communication. They packed up the apartment by 5pm and were on their way.

I spent the week driving out to Denver, a little nervous about being there without my stuff (I had a delivery window scheduled from 7/2-7/5). I called my move manager 7/1 to see what day the team was planning on delivering my stuff, so I could be sure to be home. "Oh," she said, without apologizing or explaining, "The operations team told me they're actually delivering your stuff on the 10th". And this change had apparently happened without anyone thinking to let me know.

After completely losing my temper with my move manager and getting no transparency over whether or not my stuff would actually arrive on the 10th, I started trying to get a better idea from the local moving company in Denver. They were equally as unhelpful, not able to give me a time or a date. I left countless messages for the move managers, the local company and even called the main NAVL line, and never got a call back. I finally called the local movers at 8am on 7/10, and heard the movers "should be there around one". Of course, they showed up at 10am. Long story short, terrible service, no communication, don't use them.

Our driver and his crew rested my piano on our driveway on the key side - not the hinge side where the piano board was - for over an hour. They attempted to jam a dolly under the front corners of the piano, so much that there were deep scratches to the tune of $250 that will never look perfect again even with repair. They rested it on that same side in our home while taking a break. The key lid would not seat properly and probably never will again because the metal that is seated in the wood to get it to sit correctly has warped from the pressure of the weight of the piano. Also, the crew in our point of origin did not label the pedal work pieces well, nor did they disassemble them correctly, so the crew on this side did not know how to reassemble it. Having a tuner come out and finish what the movers could not do - simply reassembling what they took apart - cost $125.

We had bad experience after bad experience with North American and I would never recommend them to a friend or even an enemy. But, should you choose to use them, and have a piano that you care about, don't let them touch it. It's just a horrible idea and your heart will ache that you believed them when they said they knew what they were doing - ignoring your warnings and doing damage. It's like a car. It'll never be the same. And it was totally avoidable. Just know that they are completely incompetent.

A month later by email, we were notified that the move would cost "a bit more" with an additional charge of $2004.55 or 40% more than the original estimate. I objected. We heard nothing from A & C for four months. They then 'adjusted' this additional charge to $1400.05 or 27% higher than the original estimate. I offered them $800, or 15% higher than the estimate - the customary high-end amount with binding estimates (this intrastate move was not a binding estimate). I pointed out that there was no storage, and no move of goods to Portland. Misty ** from 'credit and collections' acknowledged this but added on "additional valuation charges" and "a request for additional cartons" - a falsehood, for which they have no record of such requests. (The valuation charge is on the original invoice of 5/23. There is no record of any additional valuation and any additional cartons would have been requested by them in the packing. There were no additional items added after that inspection.)

A month later we received an email from Julian ** who had "reviewed all the correspondence and could find no error in the charges." He wanted me to call him on his cell phone. I offered to meet with him in my office. He refused, insisted I call him. I offered a second time, to meet him in Brunswick to discussed this and go over the emails from his company. He said "this was neither necessary nor possible." He was busy. I offered a third time. This time to go to Portland to his place of business, taking a half-day out of my own work week to do so. His response to this was to have a Small Claims Court notice sent to us. The notice included their claim that we changed the conditions of the move 'a few days before' (yes, five days before, and all changes in their favor), that we had requested 'additional valuation’ and 'additional cartons' - both not true, and for which they could give us no documentation.

We saw our lawyer. After reviewing this, he agreed they had no basis for this claim, but said that Small Claims Court was always a roll of the dice, that it was possible that we would find there an adverse decision, that I would have to appear possibly all day, and that the least expensive manner to get out of this was to send them a check by certified mail for the $1440.05. On his advice solely, and with great reluctance, I did so, and A & C cashed the check on 4/3/14. The court date was for 4/15. On advice of our lawyer, I contacted the clerk who told us A & C had not contacted them, had not dropped the claim. Per our legal advice, we went to the District Court the week before with a letter to the judge and the canceled check, to be put in our file. On the morning of 4/15 the clerk told me they had not heard from A & C, and that I should call them. I did so. They indicated they would dismiss the claim. They did not. Two weeks later we received notice from the District Court that since neither side in the dispute appeared, the claim was dismissed.

Allen & Coles clearly handled in an egregious manner, and others about to move should be warned to avoid them, especially the elderly, who fear court processes of any description, and especially with intrastate moves, where A & C are not bound by interstate federal law. Moreover, the use of Small Claims in lieu of meeting with us to discuss the matter may well be part of a scam; something I am now investigating. A business is permitted twelve such claims per year in the Small Claims Courts of Maine, and the number of such claims is a matter of public record. But I must go to the District Courts in person to learn of Allen & Coles' practices with Small Claims, which I shall do (and cancel patient appointments, lose time from my practice). If this is their common practice, my suspicion is that this is a scam on their part, and I will file it as such with the BBB.

My husband didn't know what he signed, he just looked in the truck & it was empty. We lost so much (they had two days to sift things), so much missing & so many antiques ripped & stained. Nothing but heated discussions to the main company in Ft. Wayne, IN. They did send a check for the items scratched & ripped, but I STILL have to spend money to have it repaired! I received nothing for everything missing because of my husband's signature. If only he wasn't rushed & we were able to mark off box numbers! Also everything in file cabinets were moved around & we had very important papers in them. Beware of this company!

When the appraiser came to verify and evaluate the loss, he stated that "they just didn't know what to do" about one of the damaged pieces and left it entirely up to us to find a way to get the piece restored. Eventually, that part of the claim was resolved. After the last of the boxes and containers were unpacked, we discovered that 4 fishing rods were missing and that loss was reported and a "supplemental" claim was filed. We were told a "trace" had been placed on the missing rods.

Five weeks later we were notified that the claim was being denied because we had not made note, at the time of delivery, that there was anything missing. When I questioned how it would be possible, short of keeping the driver in place until every single box had been unpacked would we ever know what, if anything, was missing. Their response... "Well, that's our policy" and "There is no way to prove the loss."

During all of this, I attempted to contact the agent, McWhite's. Finally, after the fourth attempt, I received a message that they couldn't discuss the matter since a claim had been filed. The whole experience with McWhite's and with North American has been totally unsatisfactory and I would urge, if considering a move, that other moving services be used.

On Sep 23, I went to Arnoff headquarters to talk to her and after 1 hour she finally conceived that it's her fault that she didn't notice us. Strangely she charged our credit card first and then she noticed us about the truck unavailability. Arnoff/North American didn't make any effort to accommodate our schedule and they showed an utter disregard for our schedule or for anything they promised. Arnoff employees didn't remember anything even with saved emails as proof.

Loading the goods the next day was a disappointment in the sense that some of the workers were on 'on the job training' and not very skilled in packing and moving goods (they didn't know how to correctly pack a Sony 32'' flat screen TV!!!). When mentioned the issue with the company the driver advised us: "Don't believe 50 % of what the office people tell you!" And this was coming from an Arnoff employee!

We were advised that the goods will be delivered within the 3-11 days window as per quote, probably on the 11 day. After a few days and many phone calls to the company (while they carefully avoided my wife's calls) we received news that the shipment will be delivered 2 days later than anticipated because of another truck issues. Trying to talk to Arnoff upper management was fruitless since nobody was available. North American wasn't helpful either. I asked the Arnoff employee via emails twice to send me the weight ticket for our goods and she didn't. I asked the driver to ask her and he did with the same result. That person was totally uncooperative and acted like she was fed up with us.

On Oct 01 we received news that the goods will be loaded and delivered to us on Friday Oct 04 2013. They were delivered via an old and decrepit truck with a leaking radiator and bold tires. The driver (an Allied driver) told us that he volunteered for the delivery. He was a nice person. His crew were totally unskilled in unloading furniture/boxes, etc. Please investigate the business practices of the company called Arnoff/North American. On Arnoff website they have 45 glowing reviews!!!!!! I logged a complaint with Better Business Bureau that went nowhere as the company considered it was business as usual. Please avoid North American at any cost. We had good experience with Allied, perhaps not perfect but nothing to complain.