North American Van Lines Reviews

This company destroyed, broke, and stole our possessions from Ma to Florida and charged a fortune. Long story short, the home fell thru and we had to put everything in storage. Standing outside the store unit... could not check all bins and possessions in a driveway on 100 degree day. Had to sign for it when done.....(First problem) Stored for 3 months and received broken and missing items. Paid for items moved to be tossed in trash. Call company and they said, "You signed for it and that's the end... If we find your missing bins, we will let you know...." Never heard back from them... Totally screwed. Lost Thousands!!!! Beware 2022 year, Devastated. Take the $14 Thousand they charged us and buy yourself new items.... Totally Screwed...Beware.

If I could give 0 stars, I absolutely would! This has been by far the worst moving experience I have ever had. After my move, I had damaged furniture, including two beds that were disassembled by the company and never properly reassembled or repaired, making them unusable. I also had two boxes delivered completely soaked/wet, which is unacceptable. I sent countless emails and made multiple calls trying to resolve the damage through their claims department. Communication was extremely poor, and after months of delays, I ultimately received a denial based on technical excuses instead of a real solution.

If only I could give less than a star. Moving from Surprise. The packer Lonnie and daughter showed up about 7:30am and left at 9:00am and didn’t finish packing. They just up and left leaving behind packing materials. They didn’t pack all our breakable items. Very unprofessional and condescending towards my daughter who is autistic and had a seizure during the packing because of all the stress. Of course being a Saturday no one is around to get help and bring a crew to finish packing.

The two people worked very hard to properly wrap and load our belongings. The delivery likely could have used a third person to assist with heavy items. The hallway going upstairs will need to be painted, their are marks, dings and scratches the entire way up and the corners of walls will need to be filled and painted.

The person, Elizabeth **, who did the move estimate was very helpful and honest and recommended ways to keep costs down and provided great service by answering all my questions and keeping me updated on the steps in the process. I will use this company again due to her great service and honesty. She saved me time and money and will recommend this company to everyone.

I cannot say enough good things about my cross country move. You made it easy. Every employee I encountered deserves recognition from packing to moving into my new home. Organized, honest, thoughtful of the consumers needs, excellent communication at every step, & efficient. I never once worried my stuff would not arrive in a timely manner or be safe.

They were on time and did a very good job. They packed very well and I was well pleased. They were very good unloading. Overall the service was better than I expected and I rate them as top-notch. I would recommend them to anybody who would ask me. Great job.

North American Van Lines out of Farmington Hills, Michigan, were amazing to work with. The virtual walkthrough was easy, the representatives were easy to contact, and our driver was great. The crews that helped us load up in Michigan were personable and went above and beyond, as did the crew that unloaded us in Maryland. All around one of the easiest moves I've ever had.

Lisa ** was very, very helpful in making my move less stressful, and she helped me made it much organized. Thanks! Keith ** and his men were awesome and very helpful. They worked extremely hard in getting everything to me with nothing broken or lost. Excellent... Thanks!

Our move with North American was wonderful from start to finish! Hall Moving and Storage on Long Island provided an easy and convenient virtual walk-through beforehand and estimated and honored their quote, packed everything up neatly and professionally and delivered our belongings on time. Cruz delivered all of our stuff in Atlanta and was extremely helpful in putting everything where we requested with such a great attitude!! It gave us piece of mind knowing that we were going with a nationally recognized moving company like North American.

The driver Fernando and the crew in both locations were good/nice/respectful/non argumentative. Fernando went out of his way to accommodate our needs, explaining and ensuring to calm down our anxieties. Truck arrived on time, loading took bit shorter than quoted. The belongings arrived a day later then quoted. There was truck issue we were told. Unloading took less time then quoted, all good, also nice crew. As we are going through the boxes we found some broken some damaged items, but nothing we would scream about. NA Line representative told us we got 9 months to file a claim for damaged goods. Our sales rep Megan was nice, came twice to re count and to re adjust the price to our satisfaction. We had a problem with crating, apparently crating people were not crating according to our agreement with NA. Altogether, not as bad as some online stories we read about other people' experiences.

Our driver made our move from North Carolina to Arizona a pleasant experience. Heber was cheerful, on time, careful and thorough. He hired excellent helpers at both ends of the move and kept his eye on every detail. The North American company came to our house to give us an estimate for the move and were always available for any questions, concerns.

North American Van Lines, Saunier Moving and Storage, Bluestar Move Management. Cross country move for $12000. Repeatedly changed the dates of our move. Delivered our goods on the wrong day. Forced us to pay additional money out of pocket to fix the issue for which we have not been reimbursed. Neither moving company acknowledged any wrong doing and in fact blamed us.

I felt that the whole process went smoothly with no hiccups, the price I was quoted was the price I paid, the driver kept me informed all the way and my belongings were delivered on time and in good condition. Happy to recommend to others who are planning to move. CA to MS.

I moved from Az to Pa on April 2. The driver logged in all the stuff and my mistake was allowing him to do. I signed all the logs. My other mistake. The drivers was unable to bring the moving truck to my house so they hired U-haul trucks. It took me weeks to unpack. I was missing all my deceased husband military papers, his camera. All my capri pants mostly new, 12/14 pairs. Filed claims for missing stuff, was denied because I sign the logs. First I was overwhelmed. Over 150 boxes plus furniture. They should have checked the uhaul guys, someone stole my stuff.

WORST MOVE EVER — And It’s Still Not Over. This has been, without question, the worst moving experience we’ve ever had. When Jonathan from Ray the Mover (North American Van Lines) came to give us an estimate on June 12th, we walked him through every room. We carefully explained that this was a relocation for our parents—both in their mid-to-late 70s—moving from Southwest Florida to Tennessee. My father is recovering from a recent stroke, and our top priority was minimizing stress for them.

I moved from Colorado to North Carolina. I had the move coordinator (Liz) schedule a move with zero communication with me on a Friday with a Monday pickup. I didn't even have a house under contract yet. With help from their Vice President, he moved me under a move coordinator in Iowa. She fixed the issues but the VP said if I ran into any further issues, to contact him. Of course I had issues and left him 3 voicemails about 3 different issues with no return phone call.

Moved on May. Upon receipt tv would not turn on and desk and table chipped. Response for claims both denied. Customer service concerned with closing complaints not servicing customer. We have moved 12 times, never using North America Van Lines again.

My wife contacted AVL two months ago. She signed a contract and paid the cost for the move up front to move a bed, couch, kitchen table and some personal belongings that were already packed up nicely in boxes for shipment from Virginia Beach to Michigan. Among these materials were special medical devices and equipment to treat a serious illness that she has. After numerous phone calls, emails, begging, pleading we are still living now for 7 weeks without any furniture and sleeping on air mattresses. My wife's medical condition is deteriorating. This has been a nightmare. No one seems to know anything or even cares to help us now that they have our money. Please I am begging someone with any human compassion to help us!

5 stars from me, great crews on both ends and Christy and Daniel were exceptional. Everything went as planned. 5 stars from me, great crews on both ends and Christy and Daniel were exceptional. Everything went as planned. 5 stars from me, great crews on both ends and Christy and Daniel were exceptional. Everything went as planned.

Excellent customer service. Honest with pricing unlike brokers. Courteous and careful handlers and driver. David ** was really great. Our coffee table got chipped but I have filed a claim. Great company. Great service. In the past we had a horrible experience with a broker from Florida so this was a pleasant surprise.

Dave ** out of Tallahassee was our driver and supervisor. We had a full pack and move for an our home from upstate NY to Ohio. Dave had a good and conscientious crew. Our belongings were handled with care and things arrived in good shape. Many delicate items and all were well packed.

We decided to move to Texas and we had David come out and give us a quote. The price was reasonable and the service was excellent. Nothing missing and nothing broken. They also had used boxes we used for free to pack some stuff we wanted to pack. The driver Bobby was great and he arrived at the new location at the date and time he said he would be there.

Everyone that I interfaced with throughout the process, from the quote to the destination delivery, were professional and positive. Everyone seemed honestly concerned about how we felt during and after the move. I primarily interacted with Mark, Angie and Luis. ALL did their best to make sure we had as good experience as this kind of move could be.

From the moment we called for a quote to the moment the movers arrived everything was seamless. The quote to move our belongings from Texas to California was reasonable and fair. The movers on both ends of the move were professional and handled everything with care. I would highly recommend people to use North American for their moves- We could not be happier with their service.

North American Van Lines/A Turner Moving & Storage, is the best moving company that I have ever worked with. Due to un-forseen emergency circumstances I had change the date of our move the day before the move. A Turner Moving & Storage was extremely helpful in postponing our move and then rescheduling the move when we could finally travel. This allowed us to arrive in Arizona and visit with our son a few days before he was deployed overseas. Ian ** at North American seemed to work well with the whole staff there and he was awesome to work with, we keep each other updated of all circumstances. I cannot say enough great things about A Turner Moving & Storage in Gainesville, Florida.

We made it clear to your Sales Representative upfront what our exact dates were for loading, packing and unloading at our new home. He left us with a written estimate that specified those exact dates and we accepted the estimate. On the date your crew arrived we were told that they had to pack and load everything that day even though we had specified packing on Day 1 and loading on Day 2. That cost us a night at a hotel.

North American Van Lines lost a plastic storage bin which contained our wedding albums. They use a dumb** system to number each item instead of a barcode, the four different people are unloading your stuff & calling out numbers. Just a sick joke. Do no use North American or Allied Van Lines to move your belongings unless you want them to get lost!!

The Driver (Marlon) was terrific along with the Packers at both sites in New Jersey and the Guys in California. Lisa ** was on top of all of our Moves. Made sure the cars and move went well. All were a pleasure to work with. At our age it was extremely nice too. Professional people who know how to take the worry out of a cross country move.

Inadequate packing of breakables in cartons, unpadded furniture in the van, and a 15,000 mile transport resulted in a lot of broken items upon receipt and unpacking. Ninety percent, yes 90% of the breakage was denied. Why? Because this entire household was off loaded for 1 month temporary storage at a "privately-owned" storage facility. 1 month later, Two Men & A Truck picked up and delivered our household goods exactly 1 mile from the storage facility and identified broken and stained items. NAVL only paid for an 1923 sewing machine, broken upon loading at the point of origin. This is typical of "corporate greed". This is our 17th move and never have we been cheated and ripped off as has NAVL done.