AmeriSafe Van Lines Reviews

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About AmeriSafe Van Lines

AmeriSafe Van Lines is a family-owned and operated company with over 40 years of combined experience in the moving industry. It offers full-service moving solutions including packing, storage and a wide range of moving supplies. AmeriSafe also transports specialty items, like grand pianos. The team provides free, no-obligation quotes and works to ensure you get the best value for your move.

Pros
  • Auto transport services
  • International and long-distance moves
  • Instant, accurate quotes
  • Packing, unpacking and secure storage solutions
Cons
  • No in-home estimates currently offered
  • Local moves may be priced higher than competitors

AmeriSafe Van Lines Reviews

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    How do I know I can trust these reviews about AmeriSafe Van Lines?
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    Page 7 Reviews 835 - 1035
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    PriceMoversStaff

    Reviewed July 30, 2024

    AmeriSafe was a little expensive. I had two moves with them and one was from Connecticut to Florida. The service was good but I didn't really get to speak to the driver until he showed up.

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    Customer ServiceMoversQuote AccuracyMaintenancePackingStaff

    Reviewed July 30, 2024

    The reps at AmeriSafe were friendly on the phone and they made it easy to set up the move. We were moving from our two-bedroom apartment to our three-bedroom home and it was a seamless transition. They booked me for half of one of their standard trucks. They came in and started packing the place up. They did a walkthrough and double-checked everything. They were productive as well. I thought it was gonna take longer but it seemed like they didn't stop working. For the most part, I had a good experience.

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    Customer ServicePriceMoversQuote AccuracyRates

    Reviewed July 30, 2024

    Setting up the move easy and the move went well. AmeriSafe offered really good service on the phone and they told me what they were gonna do. We paid the deposit and when the movers showed up, they went around and they looked at the list that we provided to AmeriSafe. They made sure everything was correct and they loaded the truck. It took a little longer to get to Oregon than what they told us, though. They told us it was gonna be 7 to 12 days and it took about 15 to 16 days before we got delivered. Also, the price changed a little but it was not too bad. We expected it because my wife added a whole bunch of stuff on. Everything got here in one piece. I always hear these horror stories about moving and I didn't have anything horrible other than that my furniture got delayed. I would definitely recommend AmeriSafe to someone.

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    Jamal increased rating by 4 stars.
    Customer ServiceTechPriceMoversQuote AccuracyPunctuality & SpeedDamageRefunds & PayoutsMaintenance
    After a positive interaction with AmeriSafe Van Lines, Jamal increased their star rating on July 30, 2024.

    Updated review: July 30, 2024

    Amerisafe reached out and provided a full refund.

    Original Review: July 29, 2024

    All caps so you see before using. If you ignore my review I strongly advise not using your debit card. You can't dispute a debit card charge. This was my experience with these guys. I called a month in advanced for a move date and made a 600 dollar deposit. They made it sound really good, well when the moving date arrived I was informed anytime between 0800 and 1 pm. Well 12:30 rolled around. I called Amerisafe and was met with attitude. 1 pm rolled around. I called again and was met with attitude that the mover would be in contact shortly, 3:30 pm no contact. 4:00 pm movers call and say they are 30 min away. 5:00 pm they call and say they went to the wrong address and they would be at my home in 45 min. 6:10 pm I call and they say, "Sorry. We will be there by 8pm."

    I called Amerisafe and was told the movers would come. 9pm comes around and 1 guy showed up in crocks.... Physically unable to do the move. He quoted me a additional 1600 on top of the 600 dollar deposit, but since I had to be out the home that night I was unable to wait for them to show up the following day. When I emailed Amerisafe for a refund due to the contract being broken on their end they said it's not possible since 72 hours since my deposit was made has passed.. But because of the issues I was having they would refund 300.. It's been 65 days with no refund. I have filed a charge back on my cc for the fraudulent charge. Rude, liars, conmen. Horrible service.

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    Richard increased rating by 3 stars.
    CoveragePriceMoversQuote AccuracyStaffBilling
    After a positive interaction with AmeriSafe Van Lines, Richard increased their star rating on Aug. 2, 2024.

    Updated review: Aug. 2, 2024

    A resolution was achieved.

    Original Review: July 29, 2024

    Our quote for a one bedroom apt move was reasonable. To assist with the revisions I sent photos of the items to be moved. Payment was a third upfront with the rest at pick up and delivery with money orders, as required. Biggest surprise on moving day was that the actual cost was 53% higher than quoted!!! I was livid! Apparently AmeriSafe did not adjust the revised weights including a couple "oversized items" that increased the cost. So at the last minute we had to scramble to get money orders to cover the delivery. How unprofessional and unnecessary!! I will never use or recommend this company!! Safe yourself the same aggravation and find a better mover!!!

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    Customer ServicePunctuality & SpeedDamage

    Reviewed July 29, 2024

    They moved my whole house across state lines. Setting up was super easy and they didn’t need much direction at all. It was a Seamless operation. Unloaded the whole truck very fast and efficiently. Didn’t scratch any furniture. They are Hard workers with a great attitude. I Would easily recommend them for anyone moving. Thanks!

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    Customer ServiceContract & TermsPriceMoversQuote AccuracyPackingBillingHonesty & Transparency

    Reviewed July 28, 2024

    Like so many others… DO NOT USE this horribly shady company. I booked a move from FL to MO. I was told max cost 4000. I have an already packed storage unit for a 1 bedroom apartment. Amerisafe told me that Friday was my moving day and that Saturday was backup for inclement weather. I was also told that I would be called Thursday with the approximate time for movers to arrive. No one contacted me on Thursday so I called them. Was told, "Your move is Saturday and someone will call you Friday."

    By 5PM Friday, no one had called so I had to call them again. Was told that the movers would arrive between 2 and 6 to a storage unit. Then when the movers there they are in a Budget truck. They are a private moving company subcontracted by United Movers. Leo, from United Movers calls me and tells me before even having 1/4 of my stuff loaded that my move is going to cost me $5660. Then he tells me that I am going to be charged 4% credit card fee if I can’t Zelle the amount to him. On top of this…my move is not finished until almost 10 PM on Saturday and Leo tells me that I need to be in Missouri on Monday to receive delivery of my household goods.

    I am basically threatened that if I can’t be in Missouri on Monday that my stuff will be unloaded and placed in an undisclosed third-party storage and he has the right to hold my stuff up to twenty days. He can’t guarantee the date of delivery. It could be Thursday, Friday, or maybe Saturday. When I tried to contact Amerisafe they never returned my call. Save your money and arrange your own move. Amerisafe and United Movers are HORRIBLE. The actual independent mover was great and was caught in this scheme as well. I wish I would have researched better and found my own moving company. I simply paid two extra companies to lie to me just to get my business and then not do the things they promised!

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    Customer ServiceTechPriceMoversQuote AccuracyStaff

    Reviewed July 26, 2024

    I wish I had done my research on this company. They give you a lowball quote and then it’s 3x more when the contracted movers arrive! They know you’re stuck at that point. Rude and unprofessional!! They are a broker and then subcontract the work. They will say anything to get your money. When I asked to speak with a manager to share my complaints, I was told no and hung up on. Learn from my mistake and do not trust them!

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    Customer ServiceMoversStaff

    Reviewed July 25, 2024

    The movers picked up our items 2 days ago from MA to MD arrived on time. We asked them to deliver on the 25th that is today and they made it happened. They called us 30 minutes prior to arrival, they put everything where need to go and did an Amazing jobs assembling all our furniture, couldn't be more happier. Very very polite and courteous. Thank you for both the broker and moving company for excellence move.

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    Mika increased rating by 3 stars.
    Customer ServicePriceQuote AccuracyPunctuality & SpeedPackingTimelinessSales Tactics
    After a positive interaction with AmeriSafe Van Lines, Mika increased their star rating on July 29, 2024.

    Updated review: July 29, 2024

    Update: My stuff did arrive within the most recent time frame given to me. After writing this review the company reached out to provide me with a definite day when my stuff arrived. Like during pick-up, delivery went well. My stuff was delivered efficiently and all in good condition.

    Original Review: July 25, 2024

    This was my first time using a moving service, and I’m very disappointed with AmeriSafe’s service. I moved from PA to MA. The pick-up and packing was all fine but they kept pushing back the arrival time frame. The first time I called and got the quote, they said that it would take 4 days at most, so I packed accordingly. Then I don’t hear literally anything for days after my pick-up so I call to check in. They then say it’ll be 7 days at most from my pick-up. I waited 3 days and then called again when I still heard nothing. This time they told me it would probably be 10 days from my pick up and that my stuff hadn’t even been loaded yet. There were no delays or apologies given.

    I’ve never used a moving service before so I’m not sure if this sort of time frame is standard (although from talking to other people I don’t think it is for the distance I’m traveling). What I’m most annoyed by is the awful communication. Why wasn’t I given an accurate time frame originally? I would have packed differently if I knew I’d have to go this long without everything I packed. Every time I’ve called I’ve been told a later time frame than previously.

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    PriceMoversPackingStaffHonesty & Transparency

    Reviewed July 24, 2024

    AmeriSafe moving services surpasses all comparable moving services companies! Steve was my salesman he booked my move from NJ to FL. The guys came right on time and did fabulous work. We had couple items more and packing and they didn’t charge extra, no hidden fees. Very efficient and professional guys. Will definitely recommend AmeriSafe to friends and family!!!

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    PriceMoversPunctuality & SpeedBilling

    Reviewed July 24, 2024

    This company took advantage of an 82 year old with dementia. She hired them just by googling “good moving company” not knowing they are out of Florida - she is in Arkansas. Made her put 7k down payment and a total of 14k to move a 2 bedroom across town. When we the family found out and tried to cancel over 30 days before the scheduled move, the company refused to give back deposit. Horrible experience and likely just scammers. Local movers charged her $1600.

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    TechStaff

    Reviewed July 23, 2024

    A terrible experience overall. Hired them to move my one bedroom condo from San Diego to Minneapolis. I was told at the time I signed the paperwork that my stuff would be arriving in 7-10 business days from pickup. That was on June 28th and it’s now July 23rd and I still don’t have an ETA for when it’s coming. They just blame everything on the 3rd parties they contract with. It’s been almost a month since they picked up my stuff and I’ve been living on an air mattress because of it and NO ONE cares.

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    PriceMoversQuote AccuracyPackingStaffRates

    Reviewed July 23, 2024

    We moving from Byfield, MA to Centerville, MD and we booked with AmeriSafe to do the move. Movers came on time and did the walkthrough and notice that packing for my job wasn't there even after they told us it was going to be included. The movers helped us to get it done and helped us with the price. Movers did great job. Very professional.

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    MoversDamagePackingTimeliness

    Reviewed July 23, 2024

    Only one piece of furniture was protected by wrapping in blanket. My grandmother’s dresser was damaged. I requested all furniture be loaded in the truck FIRST. Mover told me there was enough room and loaded the garage first. Not enough room on the truck to put all the furniture! Boxes were delivered to wrong place even though every box and tote container was labeled…. kitchen, bathroom, garage, basement etc. I spent half of the next day putting boxes where the movers should have put them. I had to rent a truck to move the rest of the furniture.

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    PriceMoversStaff

    Reviewed July 22, 2024

    I am moving from Massachusetts to North Carolina and hired Amerisafe to do my move. The movers were extremely helpful and professional. Everything was smooth and at ease. We need to utilize some more space and they were accommodative without charging me extra. If you are looking for a seamless and stress less experience I would highly recommend this service. A great service by Amerisafe and Amex.

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    Customer ServiceSales & MarketingPriceQuote AccuracyPunctuality & SpeedStaff

    Reviewed July 21, 2024

    I used AmeriSafe to move a relatively small amount of items from Pittsburgh to Phoenix. Everything felt on the up and up but it’s been almost a month and I still do not have my stuff. They said they can’t check on the weekends but to call them on Monday. This is terrifying. I don’t have much in this world but what I do have was loaded into their truck and I am afraid I’ll never see it again.

    I’m so sad/mad/resolved that I’m going to take whoever I need to to court and I will try to get some justice for everyone on this thread who said they were scammed. Luckily, I have a fantastic attorney who has experience taking down big operations like AmeriSafe. Given the wait time, cost of purchasing new items since my stuff did not arrive, and all the money I gave them throughout the process, I hope to shut them down for good.

    I’ll come back and let y’all know if there’s a potential class-action lawsuit here. At least we’d get some compensation for the heartache and personal violations of this company. Or maybe my stuff will ACTUALLY arrive this week. I’m not holding my breath but if they are checking reviews, I hope they know to give me my stuff or they are going to be put out of business. This is ridiculous.

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    Customer ServicePriceQuote AccuracyPunctuality & SpeedStaff

    Reviewed July 20, 2024

    Amerisafe , Moe, Will wowwww. Superb job. They're so fast and so kind and I appreciate everything they've done. I am 78 years old and I could not have done this move without their help. I highly recommend them to EVERYONE. Thank you Will & Moe & Cobra van lines. From the quote I've received over the phone to the customer service representative helped me every step of the way they have made my Kansas City moving stress disappear.

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    Customer ServiceCoverageTechPriceMoversQuote AccuracyPunctuality & SpeedDamageMaintenancePackingStaffRatesTransparencyTimelinessInsurance

    Reviewed July 20, 2024

    Let me begin by saying that I usually do not make reviews, but I felt a deep need to warn other folks! My first encounter with Amerisafe was spectacular! I worked with an amazing representative named Colin who was so patient, knowledgeable, and kind several months before I moved. Once my moving date became closer I made very few changes to my inventory that resulted in an immediate charge of over $1,000 same day. Warning: have your inventory items correct the day of your quote because if not you will be expected to pay any changes same day! This was an understandable requirement so I continued to persist with this company.

    Also, once you sign the contract you are bound to this company. The issues arose with the delivery company that they contract. This was a cross country move. In the picture provided you can see the first image of a mover standing in front of a shattered large round glass fixture that was used for a painting piece. When I received word (not from the movers) but from a friend in the area who was monitoring my move that they shattered my glass fixture, I contacted the movers. I was told that they were going to throw my item in the dumpster because “it couldn’t fit on their truck anyway.” How could it be possible that an inventory item “couldn’t fit on their truck”? As I was in a different state from my items I asked for them to deliver it to me broken, the answer was no. This is the first issue I experienced.

    I then reached out to the representative that I had such a great relationship with in the beginning, Colin, through voicemail and email at least 5x. I received no response to this day. All he did was take my money and figuratively left me to the wolves. Next, I called customer service about the break of my items they informed me that I would have to wait until my inventory was received before they could rectify the issue. This was understandable at the time so I agreed. After a week of not hearing an updates about my items I called the delivery company who stated that I should have heard back days ago. I then called Amerisafe customer service who told me it was out of their hands. Oh! Another situation that occurred prior to the mover breaking my items was that they could not initially begin moving my items due to Amerisafe not communicating with their agency regarding the up-to-date inventory (perhaps that’s why they didn’t have enough room on their truck).

    After about two and a half weeks of having none of my items, I finally received a call that my items were en route. Now, when I worked with Colin l, I gave him a specific day that I would like to receive my items because I would be moving into my home by that date so it was necessary that I had my furniture (at least a bed) around the date given. When I mentioned this to Amerisafe customer service I was told the date I gave was more of a suggestion rather than the timeline that they would attempt for me to receive my items. Nevertheless, I continued to persist.

    My items finally arrived in the state I was in and the movers worked really diligently. I am a grateful to them. However, pictured in the next two pictures you can see that I received only a portion of my headboard and a broken bookshelf. I also had to ask the driver for other items that he said were not tagged so they were unsure who they belonged to. I also was asked to confirm that several items were mine again, due to their faulty tagging system. Next, I thanked the brilliant delivery team for their time (they truly were personable and polite). Now that I received my items I had to do a thorough inspection. Reminder: I moved my home across the country. So this inspection took some time.

    Once I reviewed my items I documented the big items that I received broken and those that were thrown into the dumpster, which I never received. I contacted Amerisafe whom for whatever reason was unsure of the logistics in how to rectify these issues. I explained that I had moving insurance and they did not know if they should take the claim or if my insurance should. I asked them to take the claim anyway (I have no idea what happened to this claim to this day). I then contacted my insurance (who by the way was provided as a contractor through Amerisafe) and they explained that the only way to file a claim was online. This was possible but I really wanted to work with a person through this process rather than push paper. Nevertheless, I filed the claim and then received emails from 3 different representatives all who had different business names.

    For instance, I knew I worked with Amerisafe but I’m assuming they contract out for a lot of things so I Received emails from representatives of different companies I’m assuming Amerisafe shared my claim with. I truly have no idea as this was never communicated to me. In addition, I’m very concerned that all of these individuals somehow had access to my contact information and moving information when I never heard of them. I only signed a contract with Amerisafe explicitly. To conclude this very detailed review of my personal experience and warning of anyone who reads this to not use this company for any move. My claim was denied. I was told I responded 2 days after it was supposedly due. This is interesting because the process to even submit a claim was unclear and I needed time to review my items.

    So, all in all I paid over 5k to receive or never receive 3 big items (headboard, bookshelf, glass fixture) damaged. Several other items like bowls, etc. damaged. A few boxes I actually never received containing miscellaneous items. I paid to never be in contact with the first representative, have my information be dispersed to several other companies I never heard of, the process of my claim being unclear and denied while I have proof of my items being damaged, a timeline that was ensured to me only to never happen, and a no other follow-up by Amerisafe with whom I trusted with my items.

    If you do choose Amerisafe, I hope and pray that your experience is much better than mine. I would not recommend this company and truly encourage you to have them document the claim process prior to you signing the contract as well as give you more information on how long between your items being picked up, en route, and delivered to you is a realistic timeline. If you read this whole review, you are thoroughly informed. I encourage you to not let my experience fall on deaf ears.

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    PriceMoversQuote AccuracyStaffRatesTransparency

    Reviewed July 20, 2024

    The team was professional, well-organized, and very courteous. All this at transparent and competitive price, aligned with the estimate. I definitely recommend AmeriSafe and I will use them again for my future moves!

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    Customer ServiceCoverageTechSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedDamagePackingStaffTransparencyCommunicationTimeliness

    Reviewed July 19, 2024

    Amerisafe is one of the worst, and least customer-centric, companies I have ever worked with. We spent over $12K to move from Dallas, TX to Knoxville, TN and were promised “white glove” service from end to end. In fact, the company initially underbid us (leading to headache and additional costs later), the packing was inconsistent and haphazard, the carrier was non-communicative and missed several promised delivery dates with no explanation, and customer service was largely unhelpful, curt, and in some cases, outright rude.

    Initial Bid: Amerisafe took inventory over the phone, which surprised and concerned me from the start. But I decided to trust that “the professionals” could give an accurate estimate this way (Big mistake). Reading the contract later, I apparently “waived my right” to an in-person inventory, which no one ever discussed with me. The way they managed this meant that the movers arrived with too small of a truck and not enough packing supplies. I ended up going out and buying more supplies the day of the move. I also paid an additional $900 over the initial estimate for the extra square footage.

    Packing and loading: Amerisafe hired SD&J moving, which hired day laborers to pack the house (so, sub-sub-contractors…typically not a great way to manage quality). While two of the packers were conscientious and careful with our belongings, the half dozen or so others that showed up were not. Poor packing led to damage that could have been prevented, including a gash in our $4,000 piano, despite me asking them directly if they had something to cover it when I saw them loading it uncovered…which they ultimately did not do. (The contract did state that they would cover all furniture with packing blankets. They did not do that). Several other items were damaged due to poor packing, and our couches and a recliner also came with dirt and mud all along one side, which took over an hour to clean.

    Also, despite agreeing to pay to move the extra goods the day of the move, the packers left the job half-done, leaving me to pack the rest of the house and move it to the garage by myself, since we had cleaners coming the next morning and needed the house clear. I communicated this to the packers before they left, but they made it clear that was not their problem.

    Transportation and unloading: The day of the move, the SD&J driver said our belongings would be delivered in 2-5 days. A week and a few messages to the dispatch manager later, I reached out to Amerisafe customer service and was told that, given the distance, the carrier actually had 2-14 days to deliver. I guess I should have read the fine print rather than trust the driver knew what he was talking about. Fine, partly my fault for being trusting.

    We received a partial delivery a few days later. But despite it not being a full delivery, we were told we had to pay in full “or they would take it all back and put it in storage” (Yes, threats.). We hesitantly paid and were told the second truck had already left and would arrive the next day. Another week later with no communication from the dispatch manager (despite more attempts), I called Amerisafe customer service again and was put off again. It has now been more than a month since our initial availability date for the delivery and we are still without the second load, despite paying in full.

    At this point, SD&J has promised and failed to deliver more than 5 times. In the meantime, we are without dressers with our children’s clothing, half of our master bed (meaning we’ve been sleeping on the floor this entire time), storage shelving needed to organize our things, and several other items. We have no idea where our belongings are or when they will arrive.

    Customer service: My interactions with customer service have not been a highlight. I will admit to losing my patience on one of the calls where the agent was particularly dismissive and rude. However, my experiences have made it abundantly clear that I am not a priority. Rather than fight for me, or even show empathy, I have been given excuses and told numerous times what the carrier is “legally” allowed to do. In one call, to excuse the dispatch manager for disregarding my messages (after failing to deliver), I was literally told “it’s not unexpected that they wouldn’t respond to [my] calls or texts if they don’t have an update.” My question is, how on earth could they not have an update, when they have missed multiple deliveries? They can’t even tell me where my stuff is or what is causing the constant delays.

    Overall, it seems that customers mean nothing to either Amerisafe or SD&J. In my experience, all they care about is making the sale and getting their money. Once they had that, all semblance of service, professionalism, and integrity have flown out the window. If I knew a few months ago what I know now, I would definitely have selected a different company.

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    Customer ServiceMoversPackingStaff

    Reviewed July 19, 2024

    I contacted Amerisafe moving services to perform an interstate move of my three bedroom. I couldn’t be more satisfied with the service they provided. They sent me a company called Amex and the guys were extremely professional and friendly. They handled my furniture with care. I been here for 40 years and had a lot of things to move. I would suggest them to anyone and couldn’t be more pleased with their service!!!

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    Sales & MarketingPriceMoversStaff

    Reviewed July 18, 2024

    If I could leave zero stars I would. Carefully review their cancellation policy before using this company. It is a scam. My 82 year old grandma with dementia hired this company without our family’s knowledge, and put down a deposit of over $7000. The total was going to be over $14,000!! For a small distance within our state, and a small house. My grandma did not understand that she was hiring out of state movers. By the time I realized her error, I tried to help her get it cancelled. They only gave her back $1400 of her $7000 deposit, even though we tried to cancel WEEKS in advance. When I explained to Kris (in charge of cancellation) of her situation, he was not at all understanding and said they wouldn’t change their policy for anyone. So they basically got $6000 out of my grandma for no services rendered at all. I am not one to complain, this is the first negative review I have written in my life. I’m disgusted with this company.

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    Customer ServiceSales & MarketingPriceMoversQuote AccuracyStaffRatesHonesty & Transparency

    Reviewed July 16, 2024

    I have been helping my family contact movers to get a variety of quotes (we have been burned by previous movers being dishonest). It was my first time doing something like this and I tried to be as polite as possible because I want the best possible outcome for my family. I spoke with Sam, who was very professional at the start and asked legitimately helpful questions. He then offered the best rate we had been quoted for, if I was willing to pull the trigger immediately. I informed him I was not the final decision maker, and was just collecting quotes to compare, to make it easier for my family.

    I may have said something upsetting to him, but he immediately switched his time and said I was being disrespectful and could go along with scam companies and that were not a good match. Before I could respond or ask what I had done wrong (so I could avoid it in the future) he hung up. I was legitimately stunned, I’ve rarely ever had such an abrupt change from a salesperson. He then had the audacity to send me a quote with an adjusted rate much higher than the one offered. Overall I found this interaction to be a very poor reflection of a company. I am new to this process and did everything I could to provide accurate information to my situation. He was amicable and very straightforward until the final rate, where it felt like he was trying to strong arm me into a snap decision. I’ve seen great reviews, but at least in my experience they were very rude.

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    Customer ServiceMoversPunctuality & SpeedDamagePackingStaffTransparencyCommunicationTimeliness

    Reviewed July 16, 2024

    About 2 months ago used Amerisafe Moving for my move from New Jersey to Pennsylvania, with All Points Moving as the carrier, and I have to say, it was a fantastic experience! The crew was incredibly efficient and handled everything with care right from the start. They packed up all my furniture and boxes expertly, ensuring nothing was damaged during the journey. The movers were punctual, arriving exactly when they said they would, and they completed the move smoothly and ahead of schedule. Throughout the entire process, both the broker and All Points Moving provided excellent communication, keeping me informed every step of the way. This level of transparency really gave me peace of mind during what could have been a stressful time.

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    Customer ServiceMoversPunctuality & SpeedDamagePackingStaffTransparency

    Reviewed July 16, 2024

    I recently used Amerisafe for my relocation from Connecticut to Texas and I couldn't be more impressed with their service. From the initial consultation to the final delivery, everything was handled with professionalism and care. The team arrived right on time and efficiently packed all my belongings, ensuring everything was secure and well-protected. What stood out most was their attention to detail and the respect they showed for my possessions. They handled fragile items with extra care and ensured that nothing was damaged during transit. Communication was excellent throughout the process, with updates on the status of my move and quick responses to any questions I had.

    Upon delivery, everything was unpacked with the same level of care and attention. They even helped set up furniture and ensured I was completely satisfied before leaving. The entire experience was smooth and stress-free, thanks to their experienced and friendly team. I highly recommend these guys to anyone looking to move. Amerisafe moving services exceed my expectations. All my fears of bad movers are behind me! I recommend them with 5+++++ stars!

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    paul increased rating by 2 stars.
    Customer ServicePriceQuote AccuracyPunctuality & SpeedRates
    After a positive interaction with AmeriSafe Van Lines, paul increased their star rating on July 16, 2024.

    Updated review: July 16, 2024

    The company reached out to us and we had a positive communication. The problem is resolved, so we updated the rating to 4 stars!

    Original Review: July 16, 2024

    We had a long distance moving. From the media, we contacted AmeriSafe that we realized later is a broker company. After giving us an over the phone estimation and charging the deposit they then dispatch a moving company to us. We got Sleepless Driving company that loaded our stuff with much more cf. (You have to watch their uploading your stuff carefully!) They then redid their own estimation of the price based on loaded cf. plus other fees like shuttle on delivery etc. and charged us two third more than the original price!!!

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    Ken increased rating by 3 stars.
    Customer ServiceDamageStaffRates
    After a positive interaction with AmeriSafe Van Lines, Ken increased their star rating on July 20, 2024.

    Updated review: July 20, 2024

    AmeriSafe contacted me and was very sympathetic and help me resolve my issues. I will consider using them again in the future.

    Original Review: July 15, 2024

    If I could rate this company, a zero I absolutely would. Not only did they not deliver my furniture on time they destroyed several pieces, scratched up more, somehow lost a king size mattress, my leaf blower was missing, my piggy bank was probably about $50 and it was missing and they managed to smash my 55 inch TV to where I was in operable, they are very rude and cooperative and unprofessional. I would advise not to use a broker and to go straight to a moving company. You don’t know who’s going to be picking your furniture up, a different person delivers them and a different truck. Therefore, they’re putting it in a storage unit before it gets to you and three different people Are touch your furniture at each drop. Please rethink before using a broker.

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    PriceQuote AccuracyPunctuality & SpeedDamageMaintenancePacking

    Reviewed July 14, 2024

    They were sufferers with delicate things and wrapped everything well. Nothing was broken on one or the other move. Correspondence was perfect. They showed up on time for the two maneuvers and promptly started working rapidly once given introductory bearings. The costs are incredibly aggressive. I would enthusiastically suggest them.

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    MoversDamagePackingStaff

    Reviewed July 13, 2024

    I was very pleased with the AmeriSafe Movers who moved my apartment today. They were very professional as well as careful with my belongings. I appreciated that they took great care in wrapping my furniture. It is a rough job, but they did it very well. 5 stars!!! I would definitely recommend them to someone else.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedStaffRates

    Reviewed July 13, 2024

    As far as movers, they are quick and efficient. However be warned that the initial price you may have discussed with the representative will be way different than the price initially stated. Make sure to have your expenses in line because you may have to pay an additional 2 to 3 grand extra for the true fees. Customer service is great but again, they should stick to their initial prices and not bring in a completely different price day of pickups. Aside from that, the movers themselves are like I said quick and efficient.

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    Jeanne increased rating by 3 stars.
    Customer ServiceContract & TermsPriceMoversQuote AccuracyStaff
    After a positive interaction with AmeriSafe Van Lines, Jeanne increased their star rating on July 15, 2024.

    Updated review: July 15, 2024

    Company reached out and issue was resolved happily to my great satisfaction.

    Original Review: July 12, 2024

    I would NEVER recommend this company EVER. While the office staff was cordial and pleasant the "boots of the ground staff were most certainly NOT"!!!! 1) On pick up the lead guy told me "we don't like moves like your they're just not big enough"!!!! We don't make enough money. 2) Also on pick up he told me the customers usually tip the workers which I had every intention of doing (this is not my first cross country move). BUT GET THIS he told me "I should get a bigger tip because I have more work to do....paperwork etc. So I deserve more".

    3) And finally when the driver called to arrange DELIVERY he was rude and surly absolutely impossible to deal with. His accent was so thick, he was not understandable and he demanded not request BUT DEMANDED I make sure he could back his truck in to unload. He was rude and surly and acted in no manner consistent to professional demeanor. I WILL NEVER USED THEM AGAIN. I have done cross country moves 4 times now and one of them was to Hawaii and all involved A vintage vehicle AS WELL and was never treated so shabbily until now....A WORD TO THE WISE... USE ANOTHER COMPANY. I am a senior citizen with 3 crushed vertebrae and a compressed nerve and while my move wasn't the most expensive it still cost me over $13,000. DO NOT USE AMERISAFE OR OCEAN MOVING A COMPANY THEY PARTNER WITH

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    TechSales & MarketingPriceMoversStaff

    Reviewed July 11, 2024

    Very bad service...they abandoned you after you signed the contract, especially with this representative Emmett **... They contracted with a mover who tried to scam us and made us pay more money, when we reached out to Amerisafe and Emmett for help; they just took side with the mover.

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    MoversPackingStaff

    Reviewed July 11, 2024

    I recently used AmeriSafe for my move, they are a broker company. And they sent me Arena Van lines to move me, and I couldn’t be more pleased with their service. From start to finish, they exceeded my expectations. The team was incredibly professional, handling the packing and loading with great care. They arrived on time and worked diligently, ensuring that everything was securely packed and ready for transport. Their attention to detail and commitment to customer satisfaction truly set them apart. If you’re looking for a reliable and trustworthy moving company, I highly recommend AmeriSafe. They made a potentially stressful process seamless and stress-free.

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    Refunds & Payouts

    Reviewed July 10, 2024

    Not refunded full deposit because not a moving company just a broker. Too many reviews about bad services. I'm out 1290+ now. Please research as they kept money and didn't do a dang thing. Month out for the move.

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    Sales & MarketingPriceMoversQuote AccuracyDamageBillingRatesHonesty & Transparency

    Reviewed July 10, 2024

    If you can read this, DO NOT BOOK THIS COMPANY! This company will scam you, lie to you, and overcharge. They will misrepresent themselves as a moving company, quote you a great price just to get business, take inventory, then triple the price. These people are money hungry, they do not communicate, they only want money and will leave you high and dry with a large bill. These people will charge you long haul delivery fee even if the unit is five doors from the elevator. These people are dishonest. Save yourself the heartache and the extra money. This company utilized three different companies to deliver my things 30+ days from Maryland to Indiana. I REPEAT, “GO SOMEWHERE ELSE!” The movers damaged my belongings and walls. They will pay!

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    Punctuality & SpeedDamagePackingStaff

    Reviewed July 8, 2024

    This past spring, after careful consideration and comparison of multiple companies, I decided to hired AmeriSafe moving services after my boss stepped in and tipped the scales, promising me that I would not regret my decision. These folks have assisted 3 of my colleagues in the last year and not a single family could find a complaint with the service. April 28th, my family’s entire 2000 square foot home was packed and loaded, room by room, with meticulous care, consideration and attention to detail. A week later our things were delivered in Florida safe and sound to our new home, properly unloaded as labeled and discussed. Not a single negative incident, resulting in another highly satisfied customer. Thank you so much for smooth move!!!

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    Customer ServiceTechSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedRates

    Reviewed July 8, 2024

    Please remember the following: The company named Amerisafe we hired for our move was a complete disaster. They initially quoted us $3000 with a percentage down to reserve the move. When we tried to list the items for our small two-room apartment, the boss stopped us, saying it was unnecessary to continue. This should have been a red flag.

    Afterwards, we received calls from the different, contracted movers, and they even came on the wrong date. When they saw our items, they insisted that there was too much stuff and no room for it. They then had the audacity to inform us that the price was going to be doubled, just a day before the scheduled move. This was clearly an attempt to scam more money from us. When we called out Amerisafe’s unethical behavior, the boss and managers refused to speak with us. We did not use their services and disputed the $917 deposit. This company engages in deceptive practices and should be avoided at all costs.

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    Chai increased rating by 3 stars.
    Customer ServiceMoversPunctuality & SpeedStaff
    After a positive interaction with AmeriSafe Van Lines, Chai increased their star rating on July 17, 2024.

    Updated review: July 17, 2024

    Aidan reached out to me and resolved my issues and provided much needed clarify in regards to my move. Hopefully, it should be here soon.

    Original Review: July 8, 2024

    I had a move scheduled with Amerisafe on 6/27/24. While the company they brokered out to, Cobra Vanlines, was fine and professional, Amerisafe hasn't been nearly as such. I provided the earliest available delivery date of 7/1/2024 and told if I didn't receive my things within a week of that date then to call them. So, I called today saying that I understand the holiday and busy season meant it might be closer to two weeks and I'd just like to know. Amerisafe customer service told me they "couldn't get a hold of the carrier" and when I expressed that wasn't reassuring, they said they would call me back once they had more information.

    After a couple of hours of radio silence, I reached out again and got a nasty customer service agent who told me I need to read the paperwork next time and that my carrier has 30 days from the date of available delivery to get my things to me. Now, I'm being told the truck to get my things isn't even there and won't be until this weekend and to wait until Monday or Tuesday of next week before calling again. I don't mind waiting, but the lack of clarity and communication is concerning and they don't seem to understand or care about that.

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    Sales & MarketingStaffFollow-Through

    Reviewed July 8, 2024

    When it comes to a review, if I could give a negative star, I would they oversell and under promise I was told with confidence we would have the best service white glove treatment, not have to move anything and it was the complete opposite. I understand that Amerisafe is a broker, but be responsible for the people that you broker out. They discarded all of our product all of our all of our belongings, you people are moving lives and you cannot care less. Worse company ever. We move every six years and we have never experienced such slack on follow through understanding. They are just a scam just like all moving companies. DO NOT USE.

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    Customer ServiceMoversQuote AccuracyDamageStaffTimeliness

    Reviewed July 7, 2024

    Provided exceptional moving services for my recent relocation. Their team was professional, efficient, and careful with my belongings. Communication was excellent, and they completed the move within the estimated time. I highly recommend them for an stress-free moving experience. Thank you S and DJ Moving

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    MoversPackingStaff

    Reviewed July 6, 2024

    I booked a job a with AmeriSafe Moving that had All Points Moving as my carrier and had an amazing experience! To start off they came with 3 guys who were able to handle every aspect of the move from start to finish. They handled every large item and box with care and were able to answer every question I had, overall super professional and I’ll be referring them to anyone else I know that will be moving.

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    Punctuality & SpeedStaff

    Reviewed July 5, 2024

    I scheduled a move from New York to New Jersey. I cleared out my storage locker and moved it to the basement of my house. The service was prompt and thorough, no issues and I am a happy customer. Thanks very much to AMEX Moving and Storage, as well as Amerisafe, for a good move.

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    Customer ServiceTechPriceMoversQuote AccuracyStaffRates

    Reviewed July 5, 2024

    The agent will sell you whatever you want over the phone but it won’t match up to the contract. They quote you over the phone but then when the actual movers come, it’s suddenly double the size, which means double the price. In the contract they have all sorts of nickel and dime “extra costs” like if you have more than 7 stairs - there is a stair fee. And the customer service people are the worst! You can be in the middle of a sentence and they just put you on hold. I would never use them again.

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    Movers

    Reviewed July 3, 2024

    I'm glad to say that now I have moved from Seattle to Portland, and during this time I have worked alongside Stephen, Jillian, Kris, and Veronica. They have a good sense of how to act and I was not worried as they taught their ways. Not only my moving was a positive one, but their sincere and highly reliable service also created a separate history in my mind. I am really quite pleased with the service and certainly would consider this business as the primary option for my moving at my next place.

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    MoversPunctuality & SpeedStaff

    Reviewed July 3, 2024

    Alex was quite helpful to us, and Dominic was super good, too! They arrived and worked hard to accommodate our needs for the move. The crew was friendly and efficient, and when I needed questions answered, they were all quick to find them for me. Our people will be at our new residence in the morning! We appreciate all their efforts to help us in this huge move!!

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    Customer ServiceTechPriceQuote AccuracyDamageMaintenanceStaffRatesTimelinessHonesty & Transparency

    Reviewed July 2, 2024

    On April 21, 2024, I hired the AmeriSafe Moving Services who contracts with other companies and assigned us to a company called All Points Moving and Storage. AmeriSafe never told me there would be another company moving her belongings. My daughter was moving to Florida and she need her possessions moved.

    I specifically told them that my daughter would be in Florida on May 12th and we wanted the items to arrive then or the next day. I called several times to make sure the items would be there because she would be in an empty apartment with no clothing or furniture and she was starting a new job on May 14th. They kept telling me not to worry everything will work out.

    On May 9th, All Points Moving and Storage came to pick up the items and they asked for $881. They then informed me I would have to pay an additional $881 was the items arrived in Florida. I paid AmeriSafe $1205.42. Plus on the day of pickup, AmeriSafe said they wanted an additional $200. So, I ended up paying $2967.00 when I was told it would be $$2068.00. All Points said, AmeriSafe should have not charged me the extra $200.

    Finally, on May 20th, at 8:10 pm, the items were delivered. It took them 11 days. My daughter was in an empty apartment with no bed, tv, furniture, clothing, etc. When I called they told me the men are not able to drive more than 500 miles a day (the trip was 1219 miles). When I told him I was never told about the mileage and using another company for the moving. He then said very sarcastically, “Well now you know”. They were nasty and very unprofessional. They should have arrived on May 12th. Because of this, she was not able to start work until June 7th, when the next training class was being held. She lost out on 3 1/2 weeks of pay. One man arrived at 8:10 pm to remove all the items from the truck.

    A brand new bedroom set that had just been purchased the month before the move was damaged, and several small household items broken. On the top of the dresser is a hole and is cracked. When my daughter called them on May 21st, they lied and said the furniture had been delivered a week earlier on May 13th. After arguing with them they wanted her to get a price on repairs. The furniture was purchased in NY, that store doesn’t have any locations in Florida. But we did send a photo of the damage to the NY store and they said it can not be repaired. I will never recommend AmeriSafe Moving to anyone. They made this move so more stressful than it already was.

    AmeriSafe Moving Services
    4731 W Atlantic Ave.
    Ste14
    Delray Beach, Florida 33445

    855-967-0102

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    PriceMoversQuote AccuracyPunctuality & SpeedStaffRates

    Reviewed July 2, 2024

    Joe and Mark did such a fantastic job with my items. They were very punctual and friendly. I would use this company again and recommend it to everyone. Their prices were very competitive and I just can’t say enough about the service and the level of dedication. These men have to do a craft. Job well done! I know

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    MoversStaffRates

    Reviewed July 2, 2024

    Fully satisfied with a service of Amerisafe. Totally can recommend for everyone who's searching moving company. I had many changes during the move and really appreciate whole team to be so patient. You can see the interest of company to satisfy their customer's needs.

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    Punctuality & Speed

    Reviewed July 2, 2024

    The day of the move can be completely terrifying. But moving with Ameisafe made it better. They took the initiative instead of waiting for things to happen. No matter what came up, they had solutions. Their bold and strategic thinking made my move a pleasant event.

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    Customer ServiceSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedStaffTimeliness

    Reviewed July 2, 2024

    SCAM SCAM SCAM Alert! I spoke to a guy named Leo and he sent me a quote via email. He tried to bully me into immediately signing the paperwork. He said if I didn't sign it he would take off the 2k credit he gave me. I told him I had to wait on another quote. He got angry and was relentless about trying to make me sign. I told him they were scammers. BTW they are only brokers out of Florida. Leo sent me these text messages, "Thanks for wasting my time", "Aren't you embarrassed for spending someone's time, them offering you everything that you need, doing you a facetime and then not doing business with them. You're moving in 30 days not 6 months" "Plus the other company should've provided you a quote the same day not a week later. What kind of scammer is that calling us a scammer. Please have a good day. We do not want to service your route anymore. Good luck with your moving needs."

    I am astonished at how unprofessional these people are. When I called the manager he said he didn't want to hear the complaint as it was 9:20 in the morning and his only focus was bringing in money. They also wanted 50% upfront. You know you will never see that money again. This company is horrible and should be pushed out of business.

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    Customer ServicePunctuality & SpeedTransparency

    Reviewed July 2, 2024

    positive experience with AmeriSafe

    I used AmeriSafe for my recent move because of the positive reviews online. There were a few hiccups in the process, but AmeriSafe customer service was able to resolve all of them quickly. Overall positive experience.

    Updated 7/9/2024

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    MoversDamageStaff

    Reviewed July 2, 2024

    I recently relocated from New Jersey to Charlotte NC and was in need of moving company. I reached out to AmeriSafe moving services and couldn’t have been happier with the service I got. From start to finish, everyone was professional, responsive and able to get me taken care of right away. My movers, Malvin and his team are were awesome. Super friendly and more importantly super careful with all of my furniture and managed to get some heavy items up a tricky staircase without any dings in the walls! 100% will be using them again and recommend them to all my friends and family!!

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    Jermaine increased rating by 4 stars.
    Customer ServiceContract & TermsPriceMoversQuote AccuracyPackingStaffHonesty & Transparency
    After a positive interaction with AmeriSafe Van Lines, Jermaine increased their star rating on July 3, 2024.

    Updated review: July 3, 2024

    AmeriSafe has reached out and resolved my case.

    Original Review: July 2, 2024

    Multiples things wrong here: They show up and didn't stack our items to the maximum height. Instead they moved our items out further to the edge and said the quote was off and they had to use 200 more cubic space which cost us an additional $1,000. They also lost several of our boxes during transportation and haven't responded to any claims. This business should be criminal. James will sweet talk you and their employees will lie. Please don't use this service.

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    PriceMoversQuote AccuracyPackingStaff

    Reviewed July 1, 2024

    Very efficient and polite. Handled the furniture with care. The movers came on time. The cost was a more than anticipated. Movers did good care while moving and loading the items. They were very clear in explaining in the process.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedDamagePackingStaff

    Reviewed July 1, 2024

    From the moment I placed the call for a quote (moving from NY TO FL) The attentiveness from Jason and the staff was superb!! The day of the move the crew showed up and in less than three hours had everything packed and organized in the truck from my one bedroom apartment. They are very pleasant and professional and they sure know what they are doing, A week later I received my furniture and again Raymond and his crew were spectacular. Not one item was damaged in the transportation of my furniture and they assembled and put everything where I wanted it. I cannot say enough about how the process and experience was working with AmeriSafe Moving Services!!! great job!!!! I am still in contact with them as I consider them family. Great overall experience!!!!

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    Desmond increased rating by 4 stars.
    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedStaffRates
    After a positive interaction with AmeriSafe Van Lines, Desmond increased their star rating on July 5, 2024.

    Updated review: July 5, 2024

    AmeriSafe was nice enough to reach out and help resolve the matters surrounding my recent move. Thank you.

    Original Review: July 1, 2024

    I am extremely unsatisfied with AmeriSafe Moving Services. They grossly underquoted the price of my move. When the movers came to move my furniture and gave me their quote (which was more than double what I was originally quoted) The AmeriSafe Moving Services dispatcher/ customer services representative did little to nothing to help make the situation better. The price of the move would have been better had I gone directly through the moving company as opposed to going through a third party broker. AmeriSafe basically gave me a false moving quote to get my service and then charge me hefty scheduling fee. Anyone reading this review, please know that AmeriSafe Moving Services are crooks. Do not hire a moving company through a third party broker. Instead just work with the moving company directly.

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    MoversPunctuality & SpeedDamagePackingStaff

    Reviewed July 1, 2024

    My roommate and I had to leave our rent house quickly due to a pipe bursting and the need for significant repairs in the home as a result. It was a huge help to have Cobra Van Lines. Mohamed, Will, and Ra did an awesome job. They were all careful and very thorough in packing our things. As soon as they started packing and I saw how detailed they were, I felt as though all my things would be in good shape. They were also personable, professionals in dealing with us (the tenants) and our landlord. I would recommend them to others! Overall, a great experience.

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    Lisa increased rating by 4 stars.
    Customer ServiceTechPriceMoversQuote AccuracyPunctuality & SpeedDamageMaintenanceStaff
    After a positive interaction with AmeriSafe Van Lines, Lisa increased their star rating on July 8, 2024.

    Updated review: July 8, 2024

    I worked with Aidan at Amerisafe to make things right.

    Original Review: July 1, 2024

    When I first called to book my move I was impressed with the estimate I was given for a one bedroom to move across the country. They were responsive to my questions and helpful. Fast forward to the actual movers arriving, who by the way, don't work for Amerisafe, I ended up paying DOUBLE for my move because apparently Amerisafe quotes everyone the minimum 350 cubic feet to lock you into the deal, and have completely WRONG estimates of what each inventory item would measure in the truck. At that point, my things were in the truck and I had no choice but to pay. Once my stuff arrived, there were multiple items that were broken and the movers said it wasn't their problem because they are just contractors so they did nothing about it. I do not recommend using them - they aren't an actual moving company, they are just a middle man.

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    MoversPackingStaff

    Reviewed July 1, 2024

    Wonderful service. They were very friendly and attentive to details. All packing was professionally done. Denys crew was very thoughtful and really handled the move with great care. Everything was delivered and assembled well. Thank you!

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    Customer ServicePriceMoversQuote AccuracyStaffRates

    Reviewed June 30, 2024

    Great company, I found them through this platform and I'm so happy I made the right choice, Frankie my representative was very upfront about everything and their pricing was very reasonable compering to other companies, Stephan from customer service was very communicative during the process. Thank you guys for making our move so easy. I will definitely recommend you guys,.

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    MoversPunctuality & SpeedPackingStaff

    Reviewed June 30, 2024

    Joseph was really helpful in getting everything organized and set up. He made it very easy and explained everything to me well. And when Moe and Cobra Vanlines came to pick everything up they were quick and packed everything up nicely. They were professional and communicated very well with what to expect about the experience.

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    MoversPackingStaff

    Reviewed June 30, 2024

    Both Alex’s and Zack were very efficient and helpful when they came. They even helped us take the couch and very heavy dresser down the the garbage area. They had all of their own equipment to get oue stuff to its final destination.

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    Customer ServiceTechPriceQuote AccuracyHonesty & Transparency

    Reviewed June 29, 2024

    From start to finish moving with Amerisafe was a horrible experience and I’m sorry I ever trusted them with my move. I got a quote over the phone and listed all of my items, yes every single item. They sent me a quote, I paid the deposit, they show up and do a walk thru and all of the sudden my estimate doubles! This company lied to me over the phone when I first called them. The salesman assured me they would not go over the estimate but when I called them they made fun of me for not reading the full contract which basically says they can do whatever they want. Make sure you get a real person doing a live walkthrough or you will regret it. Do not use this company. They contract out but said they don’t. They also broke my elliptical.

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    Customer ServiceMoversPunctuality & SpeedPackingStaff

    Reviewed June 29, 2024

    Francisco and his associates arrived in a timely manner and called before arrival. Francisco was very polite and professional. Pickup was done in 1/2 an hour! And they took special care of my belongings and retaped all my boxes. They were amazing and fast! I will use this service again if necessary! Thank you!

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    MoversStaff

    Reviewed June 29, 2024

    Amerisafe send me the most professional people to do the job which is iMovers LLC. I’m very happy with the Amerisafe. They send me this very professionally group. Thank you everyone. I’m so happy with the move. I will recommend them to anyone in future. They were on time, very courteous, easy to deal with, very understanding crew.

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    MoversPunctuality & SpeedPackingStaff

    Reviewed June 29, 2024

    All Point Movers were incredible!!!!! They were very nice, gave excellent notice before they arrived, polite, and the hardest working movers I've ever seen. They very quickly and carefully packed everything out and got it in the truck with ease. Best moving experience ever.

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    Punctuality & SpeedDamagePackingStaff

    Reviewed June 29, 2024

    Alex and KR were great moving service and very careful with the boxes and furniture! They followed procedures and took their time to do it right so that everything was taken care of. Would definitely recommend them in the future!

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    Staff

    Reviewed June 29, 2024

    Done an excellent job the time they arrived until now, which is time for them to leave. Any question I had had the answer. Anything I asked him to do they did for me. They are two very well-trained people and I would recommend their company because of them. Thank you very much for all the hard work. I would use them again.

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    Matthew increased rating by 3 stars.
    Customer ServiceQuote AccuracyMaintenance
    After a positive interaction with AmeriSafe Van Lines, Matthew increased their star rating on July 5, 2024.

    Updated review: July 5, 2024

    An Amerisafe reached out to me and an agreement on a couple of items, which caused the 1 star rating, were settled resulting in an ungraded response from 1 to 4 stars.

    Original Review: June 28, 2024

    This company has the absolute worst customer service and untimeliness of the delivery of the customers' belongings I have ever experienced. They are certifiably rude on the phone and will not work with you at all when they exceed the projected number of days your belongings are supposed to be delivered per their delivery table. They use loose contractual wording such as estimated and approximately avoiding accountability. Guaranteed, if the shoe were on the other foot and it was their belongings they would be just as irate. 0 Stars!

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    Customer ServiceSales & MarketingPriceMoversQuote AccuracyDamageStaffHonesty & Transparency

    Reviewed June 28, 2024

    DO NOT USE THIS COMPANY! Absolutely the worst experience of my life. They are slick salespeople that's for sure. Promise to be there for you the entire time. Lie. Promise you won't have to pay more than quoted. Lie. They take your money, broker your move to disreputable movers who completely destroyed all my belongings, held my goods hostage for more money. When you call this company for help, they could care less. They got paid. You are on your own.

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    MoversStaff

    Reviewed June 28, 2024

    Moving is so stressful but this company made it seamless and stress free. I didn’t have to worry about a thing! The drivers were so attentive to my things! I am so happy to have chose them for this move. I would recommend them to anyone!!

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    Sales & MarketingPriceQuote AccuracyPunctuality & SpeedStaffRates

    Reviewed June 28, 2024

    Horrible people. Promised delivery and pickup dates to assisted living. Came a day late and now say delivery up to 2 weeks from pickup and then doubled the price based on footsteps. Nobody lives within 75 feet of the side walk. All bait and switch from what sales rep said and what actually happens.

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    MoversPackingStaff

    Reviewed June 28, 2024

    These guys did a fantastic job. They were hard working and professional and courteous and patient with our needs and items. They wrapped items carefully and delivered all items safely and efficiently. Jeff, Randy, and Roland were kind to our children and parents. Several items were heavy, but delivered without complaint or any issue. Highest possible recommendation. Give these guys a raise!

    Dr. Ryan C. **

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    Staff

    Reviewed June 28, 2024

    What a wonderful experience we had with AmeriSafe Moving! From start to finish, the process was effortless. Moving day went extremely smoothly & I truly appreciate the care, expertise & time that was given to me and my family!

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    MoversPunctuality & SpeedStaff

    Reviewed June 27, 2024

    I have never hired movers before and was apprehensive and nervous moreso about the move in complete, but Antonio and his team were absolute rock stars!!!! They were so incredibly fast and efficient but thorough. I literally couldn't be happier with this service.

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    Customer ServiceTechPriceMoversQuote AccuracyPackingStaffRatesDamage Prevention

    Reviewed June 27, 2024

    Frank with AmeriSafe Moving services was great to work with. We spent about a hour on the phone doing a complete inventory to make sure the quote was accurate. The price was very fair compared to the other ones I was getting. On the move day the 2 movers that came out were very professional and efficient. They wrapped all my furniture with pads and shrink wrapped it. They transported everything from Ohio to Illinois in 2 days. I would highly recommend this company if you’re moving. Thanks AmeriSafe

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    Customer ServicePriceMoversQuote AccuracyDamageStaffRatesTimeliness

    Reviewed June 27, 2024

    We move from Chicago to TX, 3 months before the move we contacted Amerisafe Moving, they helped us a lot with the move and linked us with best quality movers. Move was done right, we received our furniture within days, no damages, price was not the cheapest on the market but it was worth it, thank you amerisafe

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    TechSales & MarketingPriceMoversQuote AccuracyStaffRates

    Reviewed June 27, 2024

    The moving teams from the brokered company (Home & Office Movers) did an excellent job taking care of our items at pickup and dropoff, and the rate secured by AmeriSafe was very competitive. So from a job perspective, overall very well done. However, as a first-time mover there was a bit of anxiety about the process because several AmeriSafe contacts were frequently unavailable and occasionally made you feel like you were a burden to them. I was rushed through the initial contract signing by a sales rep. AmeriSafe reps also frequently told us that our ~200 mile move would be a one day job, which was not the case, and there were sometimes delays. I think you run into more logistical hurdles by using a moving broker, but the price may override those problems if you have some level of time flexibility.

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    Customer ServiceMoversPunctuality & SpeedPackingStaff

    Reviewed June 26, 2024

    I called in Amerisafe for a move from NJ to MA and they did an amazing job, they were able to work with me on the dates that I have selected, the representative on the phone was able to walk me thru the whole process on what needs to happen and what will happen. The crew that they sent were amazing, they went over everything with me and took extra care of all my items, they wrapped everything and took their time doing it. Thank you all for an amazing job

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    Punctuality & SpeedStaff

    Reviewed June 26, 2024

    I'm greatly delighted with this company for their professionalism, care for my belongings, quick service, and explaining everything in detail of my move from Arizona to Texas. Keep up the great work!!

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    MoversDamageStaff

    Reviewed June 26, 2024

    I used this company to move from MA to FL and it was amazing. The movers were exceptional and professional. Their dispatch office made me feel very assured of my belongings being delivered correctly. No damages, no missing items, and it was beautifully unpacked in my new apartment in FL. Will definitely be recommending this company to family and friends.

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    Customer ServiceSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedDamageRefunds & PayoutsPackingStaffBillingTransparencyCommunicationHonesty & Transparency

    Reviewed June 26, 2024

    This is a scam. List of grievances with AmeriSafe are as follows.

    1. When we signed on with Robert, he promised us that packing services were included and that it did not matter if we had one couch or two. He also made the inventory list different from what I had told him to make the estimate cheaper so that I would sign on. He told us we could cancel for full deposit return up until 72 hours of our move when in reality it was 72 hours from signing the bill of lading. He also told us we would get our stuff within 7 days which everyone else we talked to told us it could take two weeks. He then started ghosting us when we tried to get ahold of him.

    2. Despite me telling him multiple times when we wanted to move, he never put our move date on the account, I had to call customer service to get it on the account. The same thing happened when we tried to schedule the pick up for our car.

    3. Customer service representatives have been rude every time I have called. They cut me off multiple times and hung up on me several times. Especially when I was trying to explain my frustrations of communication with them.

    4. When we updated the inventory list to what we had initially said and added the packing services Robert promised us, it doubled our move cost and no attempts were made to honor what Robert had promised us.

    5. We were supposed to get call 24 hours before the move date and we never got a call or voicemail or email. Customer service said they tried to reach us multiple times saturday and sunday (move was scheduled for sunday or monday) but my phone and email show no evidence of them trying to contact us. In the event that my phone didn't notify me of a missed call, I would have expected more than one attempt to contact me or at the very least a voicemail or email. The odds of ALL of my tech dropping all of their attempts at communication (where I have previously not missed a single call, are next to 0). Service rep was rude when I tried to explain that I had no record of them calling and I wanted to cancel my move. After saying multiple times she didn't understand why we wanted to cancel (despite me explaining every time she said that) she hung up without saying anything.

    6. I got a call 10 minutes after she hung up from some other guy who asked me again if I wanted to cancel and I said yes. When I called after reaching my destination to list out my grievances, I was told that my move was never canceled. When she asked why I wanted to cancel, she cut me off as I was explaining my situation. She finally sent me a link so I could cancel my move but refused to listen to anything else I had to say after that was completed.

    I don't understand how a company can stand by employees who blatantly lie to their customers just to get a sign on. I also don't understand how any of the customer service reps can call themselves customer service when they refuse to listen to me when I try to explain why I am frustrated and hang up on you without warning. It should be noted that in all of my phone conversations I was polite and cordial but to the point. I never raised my voice or cursed or called anyone anything other than ma'am and sir.

    It seemed to me that they simply didn't want to listen to my grievances about how my move was being handled. I don't know why I have to call at least twice to get anything done with this company. This company is clearly a scam which starts at the recruiting process where they deliberately lie about the services provided and purposely make the inventory list incorrect so that they can give you a really low estimate. They then don't communicate until it is too late to get your deposit back and any attempts you make to communicate with them are not helpful.

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    MoversPunctuality & SpeedDamageStaff

    Reviewed June 26, 2024

    What can I say about this company. Only that they were prompt, professional, hardest working men I have ever met. They were extremely careful with our home items. They did so much for us in one day. Moving our four bedrooms home. The quality & professionalism just outstanding! My husband and I were extremely happy with all they did for us. They went above and beyond and protecting our floors, the carpet, the doorways. They are at the top of our list when we need them again. You cannot go wrong using this company. Moving is very stressful but AmeriSafe made sure that all went great. Very hard to find a company that really care about their customers but this company definitely care and they make sure to provide a stress free move. Will definitely use again & recommend them to all friends and family.

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    PriceMoversQuote AccuracyPunctuality & SpeedDamagePackingStaffRates

    Reviewed June 26, 2024

    I was referred to AmeriSafe Moving Services from a friend of mine to help with my move from Arizona to Tennessee. They were amazing. Not only were they nice and friendly but also very courteous. They helped me pack up my stuff so none of it got damaged. Very reasonable priced and on time for the delivery in Tennessee. Thank you AmeriSafe Moving Services for such a quick and safe move of my stuff.

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    MoversPackingStaff

    Reviewed June 26, 2024

    Peace of mind while moving, convenience, and good service were my highlights when Amerisafe took over the moving process. imoverLLC and Frank team did an amazing job packing my whole apartment with care.

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    CoveragePriceMoversQuote AccuracyStaffRates

    Reviewed June 26, 2024

    I moved with this company about a month ago from PA-TX. The initial person that I booked with was very helpful and communicated with me throughout the process. They found a carrier for me that was able to meet my building requirements for the certificate of insurance. This was the most tough part of the move because I have canceled on movers previously. Any who, the company that moved me (Sleepless Movers) were able to accommodate my additional items. The price was decent and I’m looking forward to working with these companies in the future.

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    MoversPacking

    Reviewed June 26, 2024

    It was 1st time I used a mover... sleepless movers was sent by Amerisafe to pick my household goods from NYC to Miami. 4 guys loaded and all the furniture was wrapped professionally in Miami. 2 guys came and made the unloading easy... I’ll used them again. Thanks, Amerisafe.

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    Movers

    Reviewed June 26, 2024

    Had a last second move, very nervous but after I saw Jeff and his guys at Source 1 protecting my furniture my anxiety level calm down. My first time moving with a company instead of doing it myself, should have done it this way all along. AmeriSafe.

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    Customer ServiceCoveragePriceMoversQuote AccuracyDamagePackingStaffRatesTransparency

    Reviewed June 26, 2024

    Here's the updated review: "I was thoroughly impressed with Amerisafe Moving Company! From the initial quote to the final delivery, their team provided exceptional service. They expertly handled our long-distance move from New Jersey to North Carolina, covering over 500 miles. The movers were professional, efficient, and careful with our belongings, wrapping our furniture with care and loading everything with precision. The driver kept us updated on the status of our move, and the customer service team was always available to answer our questions. The prices were reasonable, and the value was outstanding. We highly recommend Amerisafe Moving Company for any moving needs, especially for long-distance moves like ours from NJ to NC. They truly made our relocation stress-free!"

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    MoversPunctuality & SpeedPackingStaff

    Reviewed June 26, 2024

    Emil and Laziz were rockstars helping me with my move. Very hot day, lots of boxes and bulky furniture. Really grateful for all of their help. They were friendly, fast, and really efficient!! Would hire them again!

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    Customer ServiceMoversQuote AccuracyPunctuality & SpeedStaff

    Reviewed June 26, 2024

    Sure, here’s a 5-star review for Amerisafe: I recently had the pleasure of working with Amerisafe, and I am thoroughly impressed with their exceptional service. From the initial consultation to the final implementation, every step was handled with utmost professionalism and attention to detail. The team at Amerisafe is knowledgeable, responsive, and truly cares about their clients' needs. They took the time to understand our specific requirements and provided tailored solutions that exceeded our expectations. Their expertise in safety and risk management is unparalleled, and it was evident that they are industry leaders. Communication throughout the process was seamless. Any questions or concerns we had were promptly addressed, and their proactive approach ensured that we were always informed and confident in the decisions being made.

    The quality of their products and services is top-notch. We feel more secure and better prepared to handle any potential risks, thanks to Amerisafe. Their commitment to excellence and customer satisfaction is truly commendable. I highly recommend Amerisafe to any business looking for reliable and effective safety solutions. They have earned our trust and respect, and we look forward to continuing our partnership with them.

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    MoversDamagePackingStaff

    Reviewed June 26, 2024

    This is the best moving experience that I ever had!!! Amerisafe did amazing job, very professional movers, packed all my furnitures, my stuff arrived in Charlotte NC without any damages or scratches! Highly recommended!!! Thank you Amerisafe!

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    MoversPackingStaff

    Reviewed June 25, 2024

    Stefan and Tyler were great! They were super accommodating to our needs and took great care with our personal belongings. They had to deal with some rough conditions during the packing, but were very friendly and patient with us. All in all a great experience. :)

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    Customer ServiceContract & TermsPriceMoversPacking

    Reviewed June 23, 2024

    BEWARE and STAY AWAY from this company. This company never revealed that they did not provide the moving themselves. A second company Jackson Movers showed up to the house to pack up, and stated only a mattress could be loaded (that the frame and pillows does not equate to a bed listed as pick up). The moving company charged extra fees because Amerisafe stated that items checked off is not the same as items being picked up. So the fee went from $550 left to pay to $900. All items were loaded on the truck and taken.

    They then called us about some tariffs added (such as additional fees for any steps after 10 steps $7.30 for each step, 100 feet from the truck, and many other fees). The day of delivery we then get a call from Jackson Movers stating that they can't deliver our items because of a trucking issue. They had to remove our items from the truck it was loaded, and put it on a Semi Truck. They then told us it was a $400 shuttle fee. Then told us they can't deliver our belonging if we do not pay the additional fees. They are crooks and liars and should have never booked with them.

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    Customer ServicePriceQuote AccuracyRefunds & PayoutsHonesty & Transparency

    Reviewed June 21, 2024

    Buyer beware! This is a sham service. They will not give you an honest quote for services. So the day before you move someone will call and tell you adequate space for all your has not been calculated and you will have to pay thousands more. You've already paid them thousands in deposit so you feel stuck and agree to the higher costs. Then the truck gets there and tells you there isn't enough space on the order and now you have to pay thousands more. My move went from $8500 approximate to about $14000. The day of move it went up to $22000. Plus we were lied to by every person we spoke to. Of course you want to cancel but you are now out of the cancellation window and you are out $8000 in deposits that Amerisafe will not refund- imagine that!

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    Customer ServiceContract & TermsTechSales & MarketingMoversRefunds & PayoutsStaff

    Reviewed June 20, 2024

    Their sales rep will sweet talk you into signing a great deal, and then the beyond terrible and rude customer service will be absolutely unhelpful. I canceled my household good shipment and car shipment after realizing how terrible they are, and they only canceled my home move. When someone came to pick up my car and I called them saying I had canceled it, they said they never canceled it and took 0 responsibility for their mistake. Said I had to deal with the car pick up company who they assigned to my job. I had paid for an enclosed car shipment (which is also in my agreement), and they contracted the trucking company to do an open shipment.

    When I called to discuss this- same thing. They said they can't do anything EVEN THOUGH IT STATES ENCLOSED SHIPPING ON MY FREAKING AGREEMENT. The "customer service "guy said "you're not getting a refund. It's not happening." This company is a total scam. Please save yourself money and more importantly peace of mind during moving and go with someone else.

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    Verified purchase
    Joel increased rating by 3 stars.
    Customer ServiceTechPriceMoversQuote AccuracyPackingBilling
    After a positive interaction with AmeriSafe Van Lines, Joel increased their star rating on July 11, 2024.

    Updated review: July 11, 2024

    AmeriSafe reached out and resolved the issues identified in my prior review. They advocated for me with the actual moving company and were able to refund some of the excess charges.

    Original Review: June 19, 2024

    Amerisafe immediately brokered out the moving to a third party who was terrible. Costs were added by the actual movers that we were not discussed with Amerisafe or on their contract, such as extra wrapping, etc. When we called to try to get this corrected with AMerisafe, they said since we already signed the Bill of Lading with the actual movers, there was nothing they could do. They basically want to have nothing further to do with you after the goods are picked up. They kept saying you have to talk to the actual movers. DO NOT USE this broker. They take no responsibility for anything. Contract directly with actual movers or a more reputable broker.

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    Hillary increased rating by 3 stars.
    Customer ServiceTechSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedRefunds & PayoutsPackingStaff
    After a positive interaction with AmeriSafe Van Lines, Hillary increased their star rating on July 26, 2024.

    Updated review: July 26, 2024

    I have updated this review because the company has agreed to refund a portion of the overage I was charged and take corrective action to ensure better customer outcomes in the future.

    Original Review: June 18, 2024

    We had a five-bedroom house and moved from Georgia to Virginia. I booked our move two months prior to the moving date with Conor. At that time, I explained I didn’t want any surprises when the movers arrived and told him we had a large house with a lot of items. I paid for the largest truck available to ensure there would be enough space - I also booked car transport through this company. Conor, the salesperson, promised he would be there for any needs and that I would not encounter any trouble.

    The complete opposite happened; a few weeks before the move, I started contacting Conor about the car transport, but he totally ignored me. Eventually, someone else at the company explained they had a three-day window and would not pick up our cars until Sunday, but we were moving on Thursday. So I had to pay top dollar with another (reliable) car transport company to ensure our cars would arrive when we did.

    On moving day, the mover didn’t show up until 4:00 pm, even though Conor promised they would be there in the morning. Then the movers started their scam, up-charging me for items like extra boxes and glass coffee tables, even though Conor told me not to worry about those details as I had a large truck reserved. Of course, he would not answer my calls, and one of his coworkers said I should have read the fine print in the contract better. Ultimately, I ended up being forced to pay 20% more than what I was quoted. The movers also arrived in Virginia a day late, and this was supposed to be Amerisafe’s best team. My experience with Amerisafe was horrible and expensive on every level. My advice is never to work with a broker and to avoid this company completely.

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    MoversPunctuality & SpeedPackingStaff

    Reviewed June 18, 2024

    I recently hired AmeriSafe moving services for my relocation, and I must say I am thoroughly impressed with the service they provided. I was very concerned at first as they are moving broker but I did the right choice. They sent me A carrier with great reviews. The team arrived promptly at the scheduled time, ready to work. They wasted no time in loading up my belongings, showcasing their speed and expertise in the moving process. What stood out to me the most was their attention to detail when it came to protecting my furniture. Every piece was meticulously wrapped and secured to ensure its safety. I can confidently say that Amerisafe lives up to their name. I highly recommend them. Thank you to the team for a job well done!

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    Customer ServiceSales & MarketingPriceMoversQuote Accuracy

    Reviewed June 17, 2024

    DO NOT USE THIS MOVING SERVICE. They ARE NOT a moving company. They will broker your move with a clown college of movers who WILL NOT CONTACT YOU and will show up to your house DEMANDING MORE MONEY THAN YOU WERE QUOTED. I cannot emphasize enough. DO NOT CALL, TEXT or EMAIL AMERISAFE. IT IS A SCAM.

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    Emma increased rating by 3 stars.
    Customer ServicePriceMoversQuote AccuracyPunctuality & Speed
    After a positive interaction with AmeriSafe Van Lines, Emma increased their star rating on July 8, 2024.

    Updated review: July 8, 2024

    After a negative experience and posting a one star review, the company reached out to me and worked to get me a small refund so that I was able to feel better about the experience. Even though there were some issues, customer service reaching out was able to let me feel like things were resolved and the company worked in good faith.

    Original Review: June 17, 2024

    Terrible, terrible, terrible!! Literally use ANYONE else! Ended up being $1000 more than I was quoted and movers were over 24 hrs late for pickup. When I called they said there was nothing they could do and that movers were allowed to be 7 days late!! This 7 day rule wasn’t in any of the emails or phone calls I received. Customer service is extremely rude. When I called to complain they hung up on me. After that they refused to answer any of my phone calls. The company that actually did the moving was fine - Citi perennial van lines. Call them or a mover directly instead of going through America’s bull.

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    Lena increased rating by 4 stars.
    Customer ServiceTechPriceMoversQuote AccuracyPackingBillingRates
    After a positive interaction with AmeriSafe Van Lines, Lena increased their star rating on July 10, 2024.

    Updated review: July 10, 2024

    We were able to contact AmeriSafe about the issues we had with the carrier. Customer service was able to guide us through their solutions. While the motor carrier remains a problem, we are happy with the help AmeriSafe was able to give us afterward. Some advice: call the broker the day of the move if anything was to happen. It will save a lot of headache!

    Original Review: June 17, 2024

    This is not a moving company to begin with. This is a broker company that hires someone with a truck to move your stuff. We got stuck with a rude team that complained about the amount of work from the very beginning and told us that "we had more stuff than estimated". However, we were not given a quote for the real price until AFTER our stuff was packed and on the truck. In the evening, we were charged almost three times the quotes amount, which is, when you move, a significant amount of money.

    The "pre-payment" we made was not a pre payment at all, it was an additional cost to "lock in the rate per cubic feet". However, the contract displayed this as "buyer deposit", and to this day it is unclear where this - almost a 1.000 dollars - money went to, or why it was so high. Money is due in cash. With the price hike 3 times as much as originally expected, of course we didn't have that just sitting around. By the way the movers treated our things, we are very concerned about the state of our belongings. We foresee that this will become much more of a headache when finding out how much breakage we have.

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    Customer ServiceSales & MarketingBilling

    Reviewed June 16, 2024

    WARNING. Stay as far away from this company as possible, they are the worst, phone woman rude, WARNING they find any reason to up your bill and screw you over, they use Irreputable companies to assist in their scam, BBB stamp anyone can get for $500, look it up. WARNING.

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    Packing

    Reviewed June 14, 2024

    Over this was a superb encounter and I would suggest them. This was our most memorable experience utilizing a moving organization. We sold our home in May and we recruited this company. From start to finish these folks were proficient, wonderful, and ensured our things were very much gotten and ALL AROUND WRAPPED. They set up back the outfitting, place it in the rooms it have a spot. They even eliminated the garbage with them.

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    Customer ServiceSales & MarketingPriceMoversPunctuality & SpeedDamageRefunds & PayoutsPackingTransparencyHonesty & TransparencySales Tactics

    Reviewed June 10, 2024

    Updated on 07/18/2024: I spoke with Aidan at Ameristafe Moving. She was very pleasant and listened to my concerns. Unfortunately, we are not able to get any reimbursement for all the damage and loss we encountered while using this company and the horrible subcontractors Arena Van Lines. Aidan did reach out to Arena Van Lines on our behalf without much change in the outcome.

    I had contacted Amerisafe numerous times in the past without any offers of compensation. Once I started writing reviews, this review in particular, I received a response. In order to receive any compensation, they required that I update my review to a 4 or 5 star. Which I was willing to do as long as I could remain honest in my review. This was not acceptable and they refused to compensate me for the damages or reimburse the money paid to them for the services they did not adequately deliver. More money was lost using this company than going with the more expensive options out there. They will keep charging you more money with every interaction and you are at their mercy.

    Original Review: Never use this company. High pressure sales, low bid, subcontracted movers. Total nightmare. Was assured they had a climate controlled warehouse with no rodents. Big lie! Our belongings came late, damaged and with the rodents droppings all over and in the packing material. See their Facebook Page with all the bad reviews and pictures. They will bombard you with phone calls and then when you need to talk and have a problem, no one will talk to you. Can't stress enough how horrible this company is.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedDamageOnline & AppMaintenanceStaffRatesTimelinessHonesty & Transparency

    Reviewed June 7, 2024

    I could give 0 stars, I would. Please spare yourself a worse headache than moving already is if you hire these thiefs. First, my mistake not realizing they provide "moving services" so they are brokers meaning you are hiring them to hire someone you don't know to move your things, rip you off and treat you so poorly that we were appalled. The first 1 lady in customer service was the nastiest, most unprofessional person I've ever spoken to. She was condescending, rude and hung up on me when I questioned the binding fee to which her answer was "basically for hiring us". What? She refused to put a supervisor on the phone 'cause she was one! Again, what? The 4 people that followed were the same, lack of empathy and no accountability for crappy service! The last man I spoke to asked me to send an email to him about my complaint and when I said, "Will the owner see this?" He said, "probably not". Again, what's going there?

    The price is ridiculous and there is no break down that makes sense. They did not say anything about the actual moving co. until the day before when it was too late. We paid our deposit w a c.c. but then the moving co not AmeriSafe said they needed cash or check. Who does that anymore? We didn't have either and it was Sunday! We did not get our stuff the same day because of this so we had to sleep on the floor. The only positive experience for us was the moving guys Johnny and his crew were nice. We basically spent over 6k to be treated with no professionalism or respect, and a truck. I later found out Two Men and a Truck would do it for half the price. My bad for not being more thorough but moving is difficult enough without businesses like this taking advantage of people during difficult times. It's shameful. Their website lies about their values, they have none.

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    Customer ServiceTechMoversDamageStaffResolution

    Reviewed June 7, 2024

    I would not recommend this company to anyone. The customer service is beyond awful, the representatives are rude especially once the move has happened. They broke a piece of furniture, scratched up my floor and stairs over two weeks ago and still haven’t addressed the issue. Every time I call to address the issue I am met with one rude and disrespectful person after another. The lead guy on the move was arrogant and acted as if he was doing me a favor, ridiculous. The actual guys that moved the furniture were nice and super hardworking. They really need to start their own business. Do Not use this company for anything unless you are a glutton for punishment, stress and drama.

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    Customer ServiceMoversPunctuality & SpeedRates

    Reviewed June 6, 2024

    My later move had a few hiccups and they obliged my concerns even around the same time. I utilized AmeriSafe Moving two times and the twice they moved so fast and proficiently! I was so appreciative they assisted me with my move. They offered a sensible rate and gave me tips for my move. They coordinated the movers, made sense of the process, and showed restraint in responding to my inquiries. The movers were really superb and taken the action LESS DISTRESSING with their merry demeanor even toward the finish of the normal business day! I would suggest!

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    MoversPackingStaffBilling

    Reviewed June 1, 2024

    The men were excellent, nice, and helpful! I know they will deliver the items with care. They helped with the payment information and were very professional. I recommend these men for a long distance or short move.

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    Customer ServiceMoversStaff

    Reviewed June 1, 2024

    Professional, neat, took care with all my items. Would use them again without question. Went above and beyond to make sure my move and items were safe and secure. Great communication through the entire process. Highly recommend!

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    Customer ServiceMoversStaff

    Reviewed May 31, 2024

    Leo **, Senior Moving Coordinator, was amazing to work with. He was very knowledgeable and addressed my concerns in a professional manner. He made the reservation process seamless. He responded to my questions or messages in a timely manner.

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    Steph increased rating by 4 stars.
    Customer ServicePunctuality & SpeedStaff
    After a positive interaction with AmeriSafe Van Lines, Steph increased their star rating on July 8, 2024.

    Updated review: July 8, 2024

    Update: I got through the move with no problem and Amerisafe actually reached out to me which I was not expecting. They were really nice and I appreciated them looking into the issue.

    Original Review: May 29, 2024

    I haven’t even gotten to the move yet and I already regret using them. Pushed and steamrolled. They threw out a bunch of info on the phone really fast that was super important to know/have in writing. I called customer service and got probably one of the rudest people I have ever spoken to. I used to work as a supervisor in customer service so I know you need to be nice and patient, but this person was just beyond rude and ready to fight telling me they recorded their call and I’m wrong. I had to Karen and beg to talk to anyone else for help and then they put me on hold and hung up. It’s been a nightmare.

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    Shannon increased rating by 4 stars.
    Customer ServiceSales & MarketingPunctuality & SpeedDamageRefunds & PayoutsMaintenanceStaffTimeliness
    After a positive interaction with AmeriSafe Van Lines, Shannon increased their star rating on July 8, 2024.

    Updated review: July 8, 2024

    They reached out to me and fixed the issue, thank you!

    Original Review: May 29, 2024

    Do not use this moving company. The sales rep was super pushy and very rude, even though I agreed to work with them. I booked a move with the understanding of a full refund if I canceled within 72 hours. I then canceled same day and was told the refund would take 10 days to process. I called every day to check the status and was told to wait. They didn't process the refund until after my 72-hour window despite me informing them via email and text that I wanted to cancel and they kept all of my money. They are super shady and obviously did this on purpose to keep my money. They also have bad reviews all over the internet of misplacing and breaking items so I would use literally anyone else.

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    MoversPunctuality & SpeedStaff

    Reviewed May 28, 2024

    Professional, fast, hard working!! This is a huge move for our family (Texas to Wyoming) and they gave us peace of mind and really got all our stuff loaded and even went to the storage unit. I highly recommend for all your moving needs. Yruy Denis are the best team! Thank you.

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    Alex increased rating by 4 stars.
    Customer ServiceTechSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedStaffBillingRatesTransparency
    After a positive interaction with AmeriSafe Van Lines, Alex increased their star rating on July 8, 2024.

    Updated review: July 8, 2024

    AmeriSafe reached out to me and worked out a resolution that solved this issue.

    Original Review: May 27, 2024

    I scheduled a move from Cary, NC to Lewisville, TX with Amerisafe in April for a move in May. From the moment my goods were picked up, I realized that Amerisafe is a scam, and every interaction with customer service following has only confirmed that. My goods were picked up on May 15 by two Hispanic men who had to use Google translator to communicate with us. The two men were 4 hours late to pick up, and because of this, I was unable to be there, but my fiancée and her mother were. We were quoted $2700 for 510 cu. ft. of space on the truck. By the time the truck was loaded, the movers said “You took up 1,100 cubic ft but we’re going to give you a great deal and only charge you for 900!” This is a common tactic- we are going to increase the price and give you a discount on that, and it’s still going to be far more than the original quote.

    I have a 950 sq ft apartment and threw away my couch and table prior to moving - it is impossible that we could have taken even 900 cubic feet, yet that is what they said and caused our quote to increase from $2,700 to $4,400. When I called Amerisafe customer service, I was told that they would not help because it is now in the hands of the moving company that they set up, PRIOR TO THE BILL OF LADING BEING SIGNED, and customer service hung up on me and proceeded to send me to voicemail every consecutive call after.

    If you hear that Cobra Van Lines will be touching your stuff at any point, run the opposite direction. It has now been 12 days with no word on where our stuff is, and neither Amerisafe nor Cobra has been able to provide an update. Amerisafe is a scam of a company that does not provide any sort of actual or accurate estimates, and they simply charge you thousands to do no more than put you in contact with an actual moving company. Don’t use them unless you want to begin a series of events leading to you waiting weeks for your things to arrive for double the price you were quoted.

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    Alethea increased rating by 3 stars.
    Customer ServiceTechSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedRefunds & PayoutsPackingStaffBillingRatesTransparencyTimeliness
    After a positive interaction with AmeriSafe Van Lines, Alethea increased their star rating on July 15, 2024.

    Updated review: July 15, 2024

    AmeriSafe did reach out and try to track me down after leaving this review to offer a compensation from them and the moving company of $300 each. I appreciate this acknowledgement and it is a help. Though, the 4,000 discrepancy in estimate v.s. final total is still frustrating. - I will say, If you use AmeriSafe, please note that you CAN call them if there is a difference in final price and they can possibly renegotiate. (I was unaware of this.)

    Original Review: May 27, 2024

    I think it is important that I leave a review about my experience with this company in hopes that other people might avoid it and thus avoid the trouble that I have had. Number one Amerisafe is Not a moving company but a broker. This Means that you will not be working directly with them as they are not the movers but they will find a moving company to help you. The person that I originally spoke with at the very beginning. Assured me that he would personally oversee the packing of my large house for my large family and that it would be over 2 d and that there would be 2 trucks and that I could pay with credit card. And then on delivery with venmo. That payment option was key as my bank was far away because I had not had a chance to switch banks since my last move.

    A couple of days before the move I received a call that the movers would be coming on thursday even though the original plan that I was told was that they would come wednesday and thursday. That's fine, I figured we'll still get it done. Then I get another call from someone else To go over the inventory and count out all the boxes And pieces of furniture. I double checked with this person about the credit card and then venmo option and they affirmed it. The day before the move I received a call that I would have to pay in cash or banker's-check for pick up and drop off. Of course, I was not at all prepared for that and had I known ahead of time, I could have driven all the way to my bank and got a banker's check - However the day before the move was not enough time. I called AmeriSafe and after some back and forth, they said they would somehow make an exception. Great.

    Day of the move, I check this plan again with the gentleman who was in charge of the moving team. He seemed confused And explained that was not How things were usually done. He was very kind though and contacted his company to check on the situation. He then came back and said the credit card and venmo plan would work. Great. Then I take him through all the rooms and explain that I recently updated the inventory list. At the end of the tour I noted that there was only one truck and I had originally been told there would be two since it was such a large move. He Very kindly contacted his company and put in a request for an extra truck.

    Before the mover's actually Started, we did another Walk through and this time he wrote out an estimate of cubic feet needed, going piece by piece. At that time he told me it was likely a overestimation and gave me a quote. But, by the time they were done, it was more space needed and ended up being a much higher price than I was quoted when I first booked with AmeriSafe. And, there were still some things left over, so my parents graciously helped by renting a uhaul trailer and we stuffed as much as we could in our van along with our family of 7 while my parents got the rest.

    We finally drove to our new location. I had been told since the beginning that it would be next day delivery- not so. Apparently because I was using a c.c., the delivery had to be after the c.c. was processed. Fine. Except that when I offered to pay at pick up I was told the company would contact me. They never did. So after a long drive I called the next day to ask about payment and delivery. I get transferred to billing, no one picks up. I attempt calling several more times. No luck all day. So we spend a second night sleeping in sleeping bags on the floor.

    Now it's Saturday, I try calling again in the morning, leave another message. Then, later that afternoon I finally get a callback. I have to pay the entire rest of the moving cost on the credit card....OK, well, now I had to move around funds since I'd been saving $ in my bank account and hadn't paid the c.c. entirely so I'd have $ in the bank for a venmo transaction. So, I put that $ toward paying off the c.c. so I have the space to put the entire move cost on that card. Well, it's Saturday now, they try to run the card but apparently it hasn't been updated with my payment of the c.c. bill yet. So, we spend a third night on the floor.

    Sunday, the moving company tries the card again. Nope ...because it's Sunday and still hasn't updated. So I'm told delivery cannot be Monday, because they'd need payment the day before. So, now, we are set to spend a 4th night on the floor, no tables or chairs or cooking things. I have now been told that Assuming the c.c. is finally updated and goes through tomorrow (Monday) - the *earliest* they could schedule drop off is Tuesday...maybe.

    This move has cost almost double other moves, I know it's a longer move than I've previously done but it's been a similar amount of stuff. I would have never gone with AmeriSafe if I'd known how much it'd cost and how long we'd be without our stuff. At this point I'm livid. And have spent a lot of money on things like towels, camp chairs and extra clothes. I expressed my frustration to an AmeriSafe rep and mentioned that I thought I should get a discount since this has been so vastly different from what I was originally told and has forced us to camp out in our new home.... I was told they'd try but probably nothing would come of it....Never got a call back. DO NOT EVER USE AMERISAFE, EVER.

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    Customer ServicePriceMoversQuote AccuracyDamageMaintenancePackingStaffRates

    Reviewed May 26, 2024

    AmeriSafe—despite generally good reviews—is not on the consumer's side. It was through them that I was put with COBRA VAN LINES, without question the most thugish, criminal enterprise I've ever dealt with moving. From the get-go they treated my things like garbage, they upped the price dramatically after they had it. They didn't deliver on the date and wouldn't tell me when or where my things were—until the last minute, then demanded a time 14 hours away (7AM) when the building does not allow deliveries. When my building made concessions and staff available to help me, the driver didn't show up at his designated time and he didn't call. When we called him he said he was 3-4 hours away.

    When he got close he said his truck couldn't make it up the hill (a similar truck had done so the day before). He said he'd put my things in storage or call upon a shuttle service, all of which he was about to charge me an additional $650-$2000 dollars. Only by the grace of my community did I get my things, many broken. AmeriSafe is at the root of the problem, connecting consumers to Cobra Van Lines. BE WARNED!

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    MoversBilling

    Reviewed May 26, 2024

    We moved from Dallas to Austin last month. We paid a deposit and were not informed that they'd be subcontracting another company, which in turn did not tell us, until the day of, that they only accepted cash or money order. We were also under the impression the movers would move our stuff the day of (Saturday). But no, they (the subcontracted company) essentially held our possessions hostage until payment went through (Monday). This was the single most stressful ordeal of my life and I'm not exaggerating.

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    MoversStaff

    Reviewed May 25, 2024

    Everything was done efficiently and safely. They were friendly and professional. They arrived on time and were very knowledgeable about the move. There was no wasted energy with non-essential items. Highly satisfied.

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    MoversPunctuality & SpeedDamageMaintenancePackingStaff

    Reviewed May 22, 2024

    The movers were knowledgeable and very courteous. They went about packing and wrapping larger items in a systematic and efficient manor. I would highly recommend this team - Denis and Uriy. They took minimum breaks in order to complete the job quickly.

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    Customer ServiceSales & MarketingMoversRefunds & PayoutsPackingStaffBillingTimelinessHonesty & Transparency

    Reviewed May 21, 2024

    WORST COMPANY EVER!! Rude staff and they lie to you. Not once was it disclosed that I was going to be sharing a moving truck with OTHERS!! Telling me I needed to put a bag over my bed because your stuff is with others what does this make you think of because I immediately thought… BED BUGS?!? Not only that they never disclosed that it was not same day moving pick up and drop off for a 300 mile move. I was told WEEKS after that I would not receive my items from anywhere between 2-10 days??!! EXCUSE ME?? When I canceled my services for being misled they also kept my down payment. GIVE ME A FULL REFUND DEPOSIT AND STOP SCAMMING PEOPLE. IF I COULD GIVE NO STARS I WOULD. Also, Heidi if you’re reading this learn how to speak to customers and don’t be so rude. You get zero stars also.

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    MoversDamageStaff

    Reviewed May 20, 2024

    Movers were extremely careful with my furniture and placed it where I asked. They were also nice and very professional. They were nice and very friendly. I would recommend using them again. They are very hard workers, courteous and didn’t stop until I was satisfied.

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    Customer ServiceTechPriceMoversDamagePacking

    Reviewed May 18, 2024

    ***DON’T USE THIS COMPANY. I can't put into words how poor my experience with this company was. They contracted movers from a company called 5 Diamond Moving Company. After settling and agreeing on a total amount of $3175.4 for the move with AmeriSafe, {$988 as a deposit and pay the difference of $2187.40 at drop off}. 5 Diamond charged me $158.40 for fuel on the contract but I ended up being charged a total of $475.20 by the end of the move on fuel alone. The 'movers' proceeded to charge me upon pick up an extra $1800.70 and $838.90 at drop off because they couldn’t fit the 18 wheeler and had to rent a Uhaul truck or refused to move my things. The second mover was able to fit his 18 wheeler in so that was a waste of money. I paid close to $5000 in total when it should’ve been only 2187.40.

    The company destroyed almost all of my things AND DIDN’T EVEN APOLOGIZE FOR IT. Some of the items that were destroyed was right in front of me and nothing was said. They lost parts of a queen bed, left behind a patio table with two chairs that came back with the center gone, dining table which came back with a huge scratch on it. They lost a few boxes of expensive items and legal paperwork. I wish I was making this up... Do yourself a favor and DON’T WASTE your time or risk your assets with this company.

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    Staff

    Reviewed May 15, 2024

    I found Leo from AmeriSafe to be impatient, pushy, condescending and patronizing. When I shared my impression with him, he then proceeded to tell me that he didn't need my business and that he was doing me a favor. My entire exchange with him was unpleasant and unsettling and for certain unprofessional.

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    PriceMoversPunctuality & SpeedDamagePackingStaff

    Reviewed May 11, 2024

    Amazing, on time!! Very professional and kind. No damage to anything. Very quick to pack and unload. Very friendly and accurate. They are worth the move!!! Asked where we wanted thing placed and took care of it with no questions!

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    MoversPunctuality & Speed

    Reviewed May 10, 2024

    Jury & Denis showed up and hit the ground running! These two guys worked hard and fast and did the work of 4-5 people! I highly recommend them and could not have done this move without them! From the ** family, we thank you for everything!!!

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    Customer ServiceSales & MarketingQuote Accuracy

    Reviewed May 8, 2024

    This company is a scam! I moved from Ohio to Nevada. It's been a month and no one has called me to tell me where my stuff is! I have had to call almost every day to finally get a straight answer and I don't even trust that! I feel they have stolen my items or have lost them!

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    MoversPunctuality & SpeedDamagePackingStaff

    Reviewed May 8, 2024

    The guys did a fantastic job, they were very careful and wrapped every item over and over to protect it in the truck! I highly recommend them. They worked hard for 10 hrs straight and had a large crew to get it done quickly.

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    Holly increased rating by 3 stars.
    Customer ServicePriceQuote AccuracyStaff
    After a positive interaction with AmeriSafe Van Lines, Holly increased their star rating on July 9, 2024.

    Updated review: July 9, 2024

    A representative from AmeriSafe reached out to me to apologize for how I had been treated and assured me of the steps they were taking to reach resolution. They made it clear that what happened was not ok, and had not gone unnoticed by them, and that it was against their values as a company. I appreciate the time and dedication of the customer service team to investigate and to make amends.

    Original Review: May 6, 2024

    DO NOT USE. Leo contacted me by calling me twice in succession after being sent to voicemail the first time (I couldn’t talk on the phone and I don’t answer unknown numbers regardless). Instead of leaving a voicemail, he called again. Understandable if not annoying. Then he texted, which I prefer. I asked for the discussion to be had over text so I have it in writing and can respond as I have time. He said it’s against company policy to provide quotes over text. (I’ve had at least two other companies accommodate this.)

    I replied saying that it sounds like this wouldn’t work out. From there, he became incredibly rude and condescending, saying things like, “Ok goodluck. I don't think you have ever moved state to state before. If you have you would know we actually need to do a virtual.” And it got worse from there. After I called him out on it, his response was, “sorry you feel that way,” and then continued to be condescending. I blocked his number and am shocked at the utter lack of professionalism displayed. If this is how he starts his customer relations, I dread to know what he would be like further down the road.

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    TechMoversPackingStaffHonesty & Transparency

    Reviewed May 5, 2024

    The movers contracted by AmeriSafe were efficient, helpful and courteous! Vanguard was the moving company. Very good service. Packed everything carefully. Very honest about the expected arrival date. Thank you!

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    Customer ServiceTechPriceMoversDamagePacking

    Reviewed May 2, 2024

    I can't put into words how poor my experience with this company was. They contracted movers from a company called Vanguard Lines LLC. After setting and agreeing on a total amount for the move with AmeriSafe, the 'movers' proceeded to charge me upon pick up and drop off or refused to move my things. When I refused during drop-off, they left my things on the sidewalk and I had to carry everything up to my place myself... The company destroyed almost all of my things and lost a box of expensive items and bags. After the incident, AmeriSafe essentially provided hush money of about $200 to drop it and leave them alone. I wish I was making this up... Do yourself a favor and don't waste your time or risk your assets with this company.

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    Customer ServiceTechSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedPackingStaffBillingRates

    Reviewed May 1, 2024

    Don't go anywhere near this company. But you didn't take my word for it. Forbes magazine did an exposé on these so-called moving company brokers. They give you a bid based on a FaceTime inspection of rooms and furniture and then raise it by 50% when there's nothing you can do about it because you're entire houses boxed up. That's what happened to us! 10 PM on a Friday night they finally finish loading the truck and he brings the contract and our $11,000 bid turned into an $18,200 bill. What the hell can I do at that point? All my goods are sitting on their truck. What a scam!

    They also are a front for horrible moving companies like Cobra Van Lines. This is a company that's only been in business eight years and I assume probably was sued out of existence under another name before then. Their reviews are the worst I've ever seen for a company and no one would ever hire them based on that. However they hide under the guise of AmeriSafe Moving Services who tells you they work with all of the best moving companies to get the best price - part 2 of the scam!

    This was absolutely the worst moving company ever. For instance, when they delivered my goods which was nearly 3 weeks late while we had to rent a place to stay waiting for our furniture, was told I have $6200 in cash to give the driver when he pulled up or nothing would come off the truck. This was the final portion of our bill from $11,000 bid to $18,200. I repeat, do not go near this company! Just one of the major lines and don't think you're going to save money with these scam artists.

    I completed a report with the state attorney's office for the state of Florida and I also filled out a report complaint to the transportation authority but nothing will probably come of that. They employ phony review companies that are complete bull crap. Hundreds of reviews and a 9.5 score? What a joke. If you don't recognize who is doing the so-called reviewing and collecting the information you know it's a scam online to fool you. Someday someone is going to visit them in South Florida. Including the snotty people who reportedly offer customer service.

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    MoversStaff

    Reviewed May 1, 2024

    Emilio and his partner did an outstanding job. They were here on time and Emilio gave me an accurate amount of items that was in the apartment. Therefore it made me realize how much items I had, thank you so much guys

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    Customer ServiceMoversRefunds & PayoutsHonesty & Transparency

    Reviewed May 1, 2024

    ** Thank you Amerisafe for sending Bristol moving to move us. They did great job and they were honest, respectful and very efficient. They also have a very good customer service. And they give us a gift card at the end. :)

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    Customer ServiceSales & MarketingMoversStaff

    Reviewed April 25, 2024

    I contacted AmeriSafe Moving Services (AMS) regarding a cross-country move from Dublin, CA to Hollywood, Fl in October '23. The sales agent (Conor **) was very deceptive & only concerned about getting a sale/commission. Never mentioned that they subcontracted their furniture delivery services. #1 - Fed me a lot of false truths such as, my delivery date being 7-10 days top, #2 - Informed me he would be available for any concerns/questions, but was never reachable & did not return or answer my calls, stated that all furniture that was disassembled would be reassembled in the room of my choice....

    When my furniture arrived the delivery guy informed me that he was ONLY obligated to assemble my bedroom & kitchen furniture?? In addition to Conor's deceitful pitch, another employee (James) in the logistics department (Inventory) was extremely rude & unprofessional. I strongly recommend that if you decide to hire AmeriSafe Moving Services, please do your due diligence and get everything you discuss with them in writing!

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    Taft increased rating by 2 stars.
    Customer ServiceContract & TermsPriceMoversQuote AccuracyPunctuality & SpeedPackingRates
    After a positive interaction with AmeriSafe Van Lines, Taft increased their star rating on July 9, 2024.

    Updated review: July 9, 2024

    After speaking with Aiden in Consumer Affairs. The issue I had previously been resolved to my satisfaction.

    Original Review: April 24, 2024

    Price was more than double what was quoted. They were good at matching the competitive price. When the movers got to my place a day later after 3 pm. I tried to call Amerisafe to discuss and I was told that no quote for moving could be exact. I wasn’t asking to be exact. I was asking to be reasonable. I think you should estimate High for a customer and if it comes in lower, no one is disappointed. However, if you quote someone a lower price and it comes in more than double what was quoted someone’s gonna be pissed.

    I was quoted $1422 Before the movers came and after they got there, they told me it would cost me over $3100. I understood that the price may go up a little because I had called previously to let them know. I was adding some more boxes. Not furniture but boxes. That’s how my price initially went up from 1300 and something dollars to 1422. We tried to call back and let them know we were adding some wardrobe boxes but was told, "Oh did that can be adjusted when the movers get there." If they would’ve told us beforehand, what the adjusted amount would be we may have left them off. However, that was not the case.

    We were expected to pay an additional $1800 on top of the $1422 quoted in which American had already gotten their $500 off the top. The company “We the best movers” the Moving company they hired out of St. Louis, Missouri were the ones that we end up negotiating a flat rate fee for moving our furniture out of state. We didn’t have to pay an additional $1800 however we did have to pay an additional $900-$1000 before they would agree to haul our things. Smh!

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    deborah increased rating by 1 star.
    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedStaffBillingRatesHonesty & Transparency
    After a positive interaction with AmeriSafe Van Lines, deborah increased their star rating on June 5, 2024.

    Updated review: June 5, 2024

    The company paid me for some damages to belongings and home.

    Original Review: April 18, 2024

    From the moment we first talked TO AMERISAFE MOVERS we were lied to. They promised us everything we asked for. We wanted to be the only home on the truck from NY to NEBRASKA where we were moving to our “NEWLY BUILT HOME“, my car would be free of charge, our goods would arrive in 3-4 days etc etc. We were Quoted a price below other Companies and went over our belongings on the phone. AMERISAFE never made it clear after that another company would take over, after we signed (What a mistake).

    They never attempted to FaceTime, like other companies or send a rep to assess our small ranch home’s furnishings. 5 days before the move we got a phone call and were Raised from the original ten thousand plus quote another 4700 for no reason. Same belongings. But that’s not all, the “moving company” assigned to us US PRIME. If you can call them that, arrived on the DAY OF the move. DEMETRI the boss abruptly told us we were to tip each of his men at least 100$ + food per day before the work got started, and I use the term work loosely. They were pigs. Demetri added another 7 thousand to our bill which now more than DOUBLED our original price to over 20,000.00, but told us we could cancel DAY OF if we chose “SERIOUSLY!”

    From then on it’s been a total nightmare. They lied about us being the only home on the truck, told us the truck driver broke down in PA 3 days later when he was still in New York (PA isn’t on the way to NE) and after a heated conversation, where they threatened to take 10-14 days finally arrived after 7. The car carrier wanted cash upon arrival to get home.

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    Customer ServicePriceQuote AccuracyPunctuality & SpeedRefunds & PayoutsRates

    Reviewed April 17, 2024

    If you place any value on your belongings and money, run as far away and as fast as you can from AmeriSafe Moving!! Here is my experience, they were 24 hours late, to which I was shocked to see a company I have never had conversations with. Come to find out my move was double brokered (which is highly illegal). Then shockingly, the price I was quoted went from $5,000 to $10,000. I told them they were fired. Then the owner of one of the other companies that were double brokered called me and threatened to meet me at my house they were moving me to. After informing Amerisafe about the 24 hours late, threats of violence, and being informed of the illegal double brokered load, and the price doubling from quote, they still refuse to refund the deposit. Learn from every one else's mistakes, and hire only reputable companies.

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    Customer ServiceSales & MarketingMoversPunctuality & SpeedFollow-Through

    Reviewed April 15, 2024

    I have not at all used a mover assistance formerly. I have to say after doing analysis and choosing this organization was the good decision. Effortlessly, all three were very experienced. They realize what they were doing and promptly. None of them ever make a complaint of how hard the work was and they FUNCTION AS A TEAM to get the move done in the deadline the owner said it would take. Acknowledge to the owner because he delivered as advertised. I would definitely will be calling them for my next move.

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    Anusha increased rating by 2 stars.
    Contract & TermsPriceQuote AccuracyPunctuality & SpeedBilling
    After a positive interaction with AmeriSafe Van Lines, Anusha increased their star rating on July 10, 2024.

    Updated review: July 10, 2024

    Amerisafe has reached out to me to resolve the issue.

    Original Review: April 9, 2024

    Amerisafe Moving Services is just a broker. They quoted incorrectly and never communicated this or that it would be a longer delivery time as the carrier would have to wait until the truck was full, or the 6% credit card fee but the most unhelpful was that they would only accept specific payment methods (cash, Postal money order or Zelle) for the last balance due! As a company that does not deal with cash, it is extremely inconvenient. Will not recommend using them!

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    Customer ServiceMoversPacking

    Reviewed April 9, 2024

    They had the right tools, knowledge and strength needed. I picked AmeriSafe Moving a second time because I required a free-standing electric fireplace with mantle kit put together and I am so happy that I called them! The kit NEEDED two men TO TRANSFER the boxes upstairs and to get together. I also had 4 large, heavy, area rugs to be convey upstairs and some heavy, inconvenient furniture to be moved so that the rugs could go underneath. As at all times, the guys worked vigorously, were very uncomplaining and determined to get everything right just the way I wish for. They give assistance to set everything back to right and finalized within the allocated time! I can not recommend this business high as much as necessary.

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    MoversPunctuality & SpeedPackingStaff

    Reviewed April 8, 2024

    I have not at any time used a moving company before and after have experience with AmeriSafe Moving, I feel contrite about not make use of them before. They made it SO untroubled and saved me a lot of stress (both physical and mental). Everyone was immensely professional and cooperative throughout the complete process. I was very impressed with the SAFE KEEPING that the movers used when packing, relocating and unpacking my items. I would assuredly recommend using them and I will be utilize them any time I move in the later time.

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    MoversDamagePacking

    Reviewed April 8, 2024

    These fellow were unbelievable! We had a very conscientious crew of six pack our belongings into 3 enormous trucks and transport them to our new home with reference to an hour away. They be in working order for fourteen hours and I didn't hear a one complaint. They were careful with our possessions, they had great point of view, and they were just complete nice guys. Regardless of the hot weather and the physical labor, they were honking and laughing throughout the entire job. I genuinely enjoyed having them around. I hope to never move again, but I will definitely recommend these guys to all my friends and family!

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    MoversRates

    Reviewed April 7, 2024

    I got a get the initial segment of the day confirming that they were coming. These movers completely mean to do what needs to be done! Got to the new house and they got everything in and set up capably! This company did anything that could be viewed as suitable a mover should do. They SHOWED UP ALRIGHT when they said they would and got to moving. Right away in any way shape or form, our goods and machines were pull together. Safely and securely without any incident. Especially interested with these movers and would recommend them to anyone that needs movers! Extraordinary correspondence, engaged and mindful gathering.

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    CoverageMoversPunctuality & SpeedStaff

    Reviewed April 6, 2024

    I was exceptionally influence that every one of the representatives wore veils in spite of the intensity and uneasiness I am sure they made. Concerning booking the appointment, their whole framework to do so is unbelievably productive. Beginning to end, extraordinary experience. The crew from AmeriSafe Moving were great. I've never recently employed a relocation company, and AmeriSafe was the best first insight. The representatives were extremely deferential of me and MY ASSETS, and I was astonished by how much consideration they took in enclosing my furniture by plastic, covers, and so on. Well disposed, Convenient, Delicate loading and unloading. I can not suggest this help enough.

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    Customer ServiceMoversPunctuality & SpeedDamagePackingRatesTimeliness

    Reviewed April 6, 2024

    I likewise reserved a moving date that was only two days away. I not long ago asked about the moving services for AmeriSafe Moving. I was offered an extraordinary rate that I acknowledged. The individual who picked up the telephone was extremely careful and clear in how the job would function. The group of movers showed up exactly on schedule. In the first place, they generally presented themselves, then, at that point, began to wrap and move the entirety of our furnishings and things productively and with extraordinary consideration.

    Clearly this group was extremely capable. They likewise offered gracious support, magnificent correspondence and were NOT DIFFICULT TO WORK WITH. One could see that they partook in their work and the organization of their collaborators. I was unable to be more content with our moving experience. They are "Genius" which is an extreme supplement. I strongly recommend them to anybody. Thank you kindly.

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    Brett increased rating by 3 stars.
    Customer ServiceContract & TermsTechPriceMoversQuote AccuracyPackingStaffTransparencyHonesty & TransparencyProfessionalism
    After a positive interaction with AmeriSafe Van Lines, Brett increased their star rating on July 25, 2024.

    Updated review: July 25, 2024

    Company reach out and resolved all issues. Thanks you.

    Original Review: April 5, 2024

    Amerisafe moving company is horrible. I set up my move with Conor and he was nothing but promises. Turns out he lied about everything especially the delivery date promised. The move cost me $4000 more than what Conor promised. Once the movers show up to your door, you're screwed. You have no option to go with another company since it's the day of the move. He said the house would be loaded on two box trucks on Thursday in Colorado and the same two trucks would drive to Texas and unload on Sunday. 4 days total.

    Once the movers showed up, they said they take the box trucks to a warehouse in Denver, and then it gets loaded on a semi truck with other customers. The delivery date could be anywhere up to 30 days! I was told 4 days in total and my belongings wouldn't be moved on and off trucks over and over again. They then told me that the semi would deliver my belonging sometime over the next 30 days. I explained that I had a long driveway and a semi truck would not be able to get down to the house. They said it would by an extra $2000 to unload it in Texas on box trucks. Again, I was told the original two box trucks would be driving to Texas. I had to pay another $2000 charge in order to keep the original two trucks and keep my Sunday delivery window. They call it a "Premium delivery charge". So my move was an extra unexpected $4000 on top of the already $13000. Amerisafe then contracts out with a different moving company for the trucks and labor.

    This is were the issue happens. Amerisafe promises the customer something that the movers can't deliver. Again, you are screwed when all this happens the day of the move. I called Conor to get an explanation when the movers showed up, and he passed me along to a customer service rep. He said to call him anytime and he'd be there for me. He then blocked my call. I was heated with the customer service rep and explaining how unfair this was, and she hung up on me. I hope people read this and never do business with Amerisafe. I hope Amerisafe realizes that they have a representative (Conor, from Florida) that outright lies to their customers.

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    Rebekah increased rating by 4 stars.
    Customer ServiceMoversPunctuality & SpeedMaintenanceStaffBillingRatesHonesty & TransparencyProfessionalism
    After a positive interaction with AmeriSafe Van Lines, Rebekah increased their star rating on July 10, 2024.

    Updated review: July 10, 2024

    Had someone from their department call and discuss the problem that my husband and I had gone through. Very friendly and understanding and helped resolve all the issues that we had faced during the move.

    Original Review: April 4, 2024

    DO NOT GO WITH THEM!!! Where to begin with everything!! First they hired out a moving company with 1.1 star ratings. When it came time to move the guys got there with no issues but said our credit card was declined. I called our bank and saw it was never ran so when I called the moving company they said they were withholding our stuff until they received payment. I called Amerisafe and told them to which they said I needed to WIRE THE COMPANY MONEY. I explained the company they chose is not even running our card and it is something they need to fix.

    After I threatened to sue the company our card was finally ran. Then the moving company lied and said our items were on its way to us but we stuck air tags to track our stuff and saw it never moved. I again call Amerisafe and they said that I was correct that it has not moved but that they legally have 14-21 days to move our stuff. When I had signed and paid they told me it would be there within 4-7 days. I again call Amerisafe and they said “what do you want us to do about it? This is the moving company’s fault.”

    Later our stuff finally gets here and they send two illegal workers to bring our stuff. The issue is we told both parties we are living on base and that they will need a background check to get on and they said it would be no problem. Well one guy was able to get on and I called Amerisafe again to explain what is happening. Some lady calls me back to say “sorry we can’t do anything.” And when I explained there’s no way one person can move our couch and piano alone she told me that it’s too early for my attitude and that she was getting her kids ready for school and that I needed to be kind. Never did I cuss or yell at her but instead told her to do her job that we hired them for and she yelled at me and hung up. DO NOT GO WITH THESE PEOPLE. THEY ARE BEYOND USLESS AND KEEP NO PAPER TRAIL OF ANYTHING!!!!

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    E increased rating by 3 stars.
    TechPriceMoversQuote Accuracy
    After a positive interaction with AmeriSafe Van Lines, E increased their star rating on Aug. 2, 2024.

    Updated review: Aug. 2, 2024

    The company reached out to help rectify our issues.

    Original Review: April 2, 2024

    DO NOT USE THIS COMPANY FOR YOUR MOVE!! This is not a moving company but a broker go between for the real movers. The movers informed us how Amerisafe purposely underestimates the space needed for your move so that it can charge more when you run out of space. The allocation is based on the furniture in your home and does not take into account the number of rooms in the home or the amount of things you're taking.

    The window given for the movers was 12-4 pm and they didn't arrive until 7 pm for a 3+hour move. The truck wasn't unpacked until 2 a.m. in a residential neighborhood. When we complained, we were reminded that this was in the moving window and that a contract had been signed. There was not enough space and about $1,000 more was asked for to complete the move. When we decided to not pay this awful company anything more, items were actually taken off the moving truck! We had to rent our own truck to finish our move. This company is a con in every way. STAY AWAY!!!

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    TechMovers

    Reviewed April 1, 2024

    Interactions with AmeriSafe went fine. However, they contract out the actual moving to subcontractors. They used I Movers from NJ for our move, and lost two tables, broke a mirror, and a plate. They claimed they looked in their warehouse, and could not find them. How do you lose two whole tables? Find out how will do the actual move for you, and if it is I Movers, run far away. Amerisafe knows full well that I Movers are terrible, they have rock-bottom reviews. So I blame Amerisafe for continuing to use an incompetent mover.

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    Customer ServiceCoverageTechPriceMoversQuote AccuracyRates

    Reviewed March 31, 2024

    Amerisafe is a broker. When the actual moving company arrives it is another company. They charged an additional $4600, not the remaining balance. The initial $2200 I paid was a total waste. I was told delivery would be on the third day after pickup, so arrived in that state the night before the third day to be ready for movers to unload. Nothing was as I was told by Colin at Amerisafe. I could get no answers afterwards and no contact from Colin. My delivery took 21 days to arrive and I was in another state with nothing. Anyone I got on the phone said the opposite of what I had been told, that that is the normal period for delivery and claimed no one would have told me 3-5 days.

    The entire experience was horrible and cost twice what my original contract said. Their customer service is only good before you actually get to the pick-up date and when they’re trying to get your contract. This company should not be allowed to do business. Also access expires to view your documents and you can no longer get to docusign receipts that show anything, only generic emails with no pricing or inventory information.

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    Customer ServicePriceMoversStaff

    Reviewed March 28, 2024

    AmeriSafe Moving made an appearance to move my stuff from FL to CA for me for an out of state move. This team was on time, and truly adept at imparting. I had everything all set for them, so they took care of all that by working proficiently. Took them not exactly the base to get everything stacked. They were proficient, and amiable. The individual I booked my move with on the telephone was straight forward about the valuing, and educated me concerning the charge including the movement. I ended up paying everything that I was said to I would pay. Thank you AmeriSafe Moving!

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    Customer ServiceMoversStaffRates

    Reviewed March 28, 2024

    They are superb with follow-up and determine. AmeriSafe Moving is experienced and the administrator staff are without question the best. They are opportune, responsive, expert and quality-driven. The best gives over. These movers took the bull by the horns and achieved a marvelous yet unwieldy undertaking in moving us and they did it without occurrence. The pride they take in guaranteeing the client is happy with the help and execution goes far. We have a great deal of specially crafted and weighty furniture that isn't very mover cordial, yet they had the option to deal with it like nothing else. The uprightness, morals, and veritable concern they have for guaranteeing the moving experience is first rate.

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    PriceMoversQuote AccuracyDamageStaff

    Reviewed March 28, 2024

    I got a bring in the first part of the day affirming that they were coming. They appeared ok when they said they would and got to moving! Got to the new house and they got everything in and set up proficiently! These movers FULLY INTEND to take care of business! This company did whatever might be considered appropriate a mover ought to do. In a matter of moments by any stretch of the imagination, our furnishings and machines were stacked up securely and safely with no episodes. Exceptionally intrigued with these movers and would prescribe them to anybody that needs movers! Great correspondence, fair cost, focused and cautious group.

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    MoversPacking

    Reviewed March 25, 2024

    I am an understudy who moved from a one story home, to a two story home. Give assistance me to moved last Friday. They were altogether perfect and rapid. They conveyed our boxes up the steps no difficulty, were exceptionally polite, and bundled everything up happily in the truck. There were no harms to our hardware and everything was perfect! However, on the off chance that you need an incredible and simple move, you would need to do your part. If it is not too much trouble, be prepared for the move in date, and have everything packed and prepared, do not anticipate that they should pack for you! I would utilize their relocation services once more.

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    Verified purchase
    Customer ServiceTechPriceMoversQuote AccuracyDamagePackingStaffRates

    Reviewed March 25, 2024

    When I called and spoke to AmeriSafe, their original point of contact, Jeremy, was very courteous and credible. He listened to my needs and would answer my phone calls when I called him. He didn't seem to be a hustler. He told me my concerns would be met and my furniture and belongings would be taken care of. He originally gave me a $7,000 quote. I realized that required a lot of packing on my part and I was moving alone, so I couldn't do that. But that being said, I could have a seamless transition from moving to Florida to Minnesota. But it was horrible. After I talked to the initial point of contact and was transferred to someone else in dispatch, it was a blur.

    They send all these contracts online. They have you review them and sign off on them. I did to the best of my ability. But after that, I felt I lost total control of the move and had to fight for information. After I realized that I probably needed more help with packing than what I thought, I called them back. They made me do another walkthrough inventory. I already told them how many boxes I had packed. What started out as a $7,000 quote ended up being a $14,000 quote. When I told them I needed more boxes packed, that was when they upped my price. But they didn't pack that many boxes for me, except for my kitchen and my china cabinet. I packed 90% of my own boxes.

    I thought I was getting a medium-sized truck that was equal to a medium-sized U-Haul. All of a sudden, I needed to be on a full semi. Why did my belongings belong on a full semi when moving down there from Minnesota to Florida, we were able to get a medium-sized U-Haul? Sure enough, a full semi showed up at my door, and they loaded, packed and went away. It was only after that that I understood that there would be at least two other homes included on the semi. That gave me angst because that was one of my concerns when I first reached out to Jeremy, that I didn't want to lose any of my stuff or have it be mixed up with anybody else's family. But when the semi came, the supervisor assured me that each customer's goods were being separated by a partition.

    We wanted to make sure when my goods would be delivered to the house so we can make sure we were there and ready for them. It took about a couple days to get an answer and when I got an answer, they said, “Your goods are in a depot in Chicago. They're trying to find somebody to move them from Chicago to Minneapolis.” That didn't make me feel very good ‘cause I didn't know my goods were gonna be stored in some depot in Chicago. No one explained that to me. Finally, they told me that we would receive our goods after 5:00 p.m. on a certain day. We were ready for them. When the truck came, it was again one of those medium-sized U-Hauls that I was supposed to get in the first place. It wasn't even a marked truck. It had no mention of any moving company. The guys were young and unkempt. One of them even left their flip-flops in my driveway after it was done.

    As I continued to go through my furniture, my lamp was busted. There's a piece of furniture that I've yet to repair. There was a marble table that was busted. I had a round claw foot dining room table that was busted too. I had another side table that had a big wood chip taken out of it. I could tell my things were handled with disregard. I was so disgusted and felt so disrespected. When I first called AmeriSafe, they were under a different name. When I called them back, that was when they started answering AmeriSafe. That was sketchy even from the beginning. If I ever do have to move again, I'd rather hire total strangers to load up my truck and have a family member drive a U-Haul ‘cause then you have control and you know your stuff isn't being loaded and unloaded and scratched and dropped.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 24, 2024

    They were very nice and knowledgeable. But they told me they'd be there one day and it was a day later. It was a fiasco. It took them a week to get my furniture here. I wouldn't use them again.

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    MoversPunctuality & SpeedPackingStaff

    Reviewed March 23, 2024

    I as of late needed to move my 85yr old mother from FL to New York City. Team were outright heroes! They showed up at the very time they said they would, and immediately began their interaction. They carefully wrapped all of the furniture to ensure the things were all appropriately secured. They were really good to my mom and were patient and understanding. They had the option to pack all the furnishings and boxes rapidly and cautiously. They showed up on time and immediately unloaded and worked with my mom to guarantee the position was precisely however she would prefer.

    I sincerely can't express an adequate number of about these guys. Moving is upsetting, yet utilizing AmeriSafe Moving Services eliminated any pressure connected with moving furnishings and pressing. It is elusive great individuals, and harder to track down Incredible individuals. In the event that you are moving use AmeriSafe Moving Services. They are totally Perfect!

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    PriceMoversQuote AccuracyRates

    Reviewed March 22, 2024

    Great service for sending things. The crew moved all the equipment efficiently. I had a good experience with this company. The group arrived on time. I would recommend the company and the guys to anyone who needs their services (the prices are also very reasonable).

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    Verified purchase
    PriceMovers

    Reviewed March 22, 2024

    AmeriSafe brought too small of a truck so they couldn’t take everything. They left my stuff that was in the storage unit and took the legs off of the grand piano and told me they weren't going to put them back on. I told them that I was going to sue them if they didn't because I paid extra for that. They said the charge was going to be $7,000 to move from Georgia to South Florida and when they got down here, they refused to take anything off the truck and said they were going to put it in the storage unit and I couldn't have it. They wouldn't take my furniture into the house until I paid them an extra $5,000. They held my furniture hostage. The guy who was in charge of it also wanted me to tip him after they got the stuff off. He also wouldn't pay the people who he had working for them for whatever reason. He told them if they wanted a tip, they should come see me. I was a widow and I was taken advantage of.

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    Verified purchase
    PriceMoversQuote AccuracyPunctuality & SpeedDamageMaintenanceStaffRatesTransparency

    Reviewed March 21, 2024

    I moved from Florida up here to Maryland, and I gave AmeriSafe all the information. Their rep gave a general price and said that they'd have to update it when somebody got here. When the movers came here, they almost doubled the price. It became about $5,000 more and at that time, I didn't have much choice. Aside from that, they got to my apartment somewhere around 9 o'clock at night and they didn't finish getting everything out of the apartment until 2:00 in the morning. They said the delay was because they had problems somewhere else.

    But the move was supposed to be in the morning, then they changed it, and they changed it again. Then they switched the date. They did a lot of things that just didn't make sense. In the end, they got my stuff up to my new place at the time they said they would. But everything was so late that it was almost moot at that point. Also, I missed some stuff and some stuff was broken. I would never use them again and I couldn't recommend them.

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    Verified purchase
    TechPriceQuote AccuracyPunctuality & SpeedPackingStaff

    Reviewed March 21, 2024

    AmeriSafe picked me up from Georgia and moved me to Indiana. It took three weeks, and my experience was terrible. On moving day, they came and packed my stuff up, then they held on to my stuff. They said my check bounced, which it didn't. They didn't put my check in the bank. They tried to deposit on an app and my bank would not do it because it was over $5,000. I told them the money was in there. About four days later, they went to the bank and they finally got me moved. It was a nightmare. I didn't even know when I was gonna get my stuff. I finally got it on October 31.

    AmeriSafe didn't give me a quote, and I ended up paying about $7,000 for all this. I overpaid and lost all kinds of stuff. They lost the dining chair and a box with my pots, pans, and some coffee cups. They also messed up a lot of my stuff. I have a 100-year-old secretary that they broke and messed up. I even had to have my coffee table and tables redone because they messed them up as well. The whole situation was horrible, and I've got a suit against them. Stay away from them. I didn't read the reviews before I used them, but then I went back and read them, and so did my daughter. Everything I've read on their reviews has been bad.

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    Verified purchase
    Customer ServicePriceMoversQuote AccuracyDamageStaffHonesty & Transparency

    Reviewed March 21, 2024

    The rep, Dean, was very nice and always friendly, but everything AmeriSafe told me was a lie. They didn't make the move, and they didn't tell me ahead of time that it was gonna be subcontracted. The quote they gave me was significantly better than two other quotes that I got, but when the company that made the move showed up, they almost tripled the amount that was originally quoted. By that time, the house was sold and we needed to get out.

    The company that moved me made some fairly significant damage. I called AmeriSafe, and they said, "We will talk with them.” I filled out a form for the moving company and sent pictures, but that was back in the beginning of December. We've written off the loss because we haven't heard anything from anybody. I just took all the phone numbers off my phone.

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    Verified purchase
    Customer ServiceContract & TermsTechPriceMoversQuote AccuracyDamagePackingStaff

    Reviewed March 21, 2024

    I wished somebody came out and looked at what I had instead of doing everything over the phone because what I was quoted originally was not what I paid at the end. It was almost twice as much when I went through and explained to everybody exactly what I had because of the cubic feet of space that I took up. The quote was done over the phone. So I walked through my house, room by room, and described all the furniture. It was almost the entire house packed up. But when I got the quote via email, I noticed a lot of things were missing off of the quote.

    I called back Amerisafe and they said, "Well, it's gonna be more," and that was that. Also, sometimes I tried to call back and nobody would answer the phone. But the guys from United were very helpful and useful. The only thing is that they did not put back together the furniture that they disassembled. It was supposed to be the agreement on it, but that didn't happen. I have a disabled wife and moving into a house and doing everything made things a little more difficult.

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    Verified purchase
    PriceMoversQuote AccuracyPackingBillingRates

    Reviewed March 21, 2024

    Everything was wrong about the estimates. The end price was a surprise to me. But we had to move and I just paid the bill. I'm not blaming Amerisafe. I was just mentally out of the whole process as far as the move went. We did our own packing and they just moved stuff here, and with the cost of the move, I was very dissatisfied with the whole thing. It was way overpriced. But there was nothing wrong with the movers. They did their job.

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    Verified purchase
    PriceMoversQuote AccuracyDamageMaintenanceRates

    Reviewed March 21, 2024

    I went over my stuff with the guy and he gave me a price. By the time we got it all done, the price doubled. That upset me a little bit because I kept telling him what I had, and then I told him I had a four-bedroom house with a four-car garage. He quoted me a price of a 24-foot moving truck, like a U-Haul. I told him that was not enough. But other than that, the pickup crew was great. They just loaded and unloaded. They were good dudes. I have a piece of glass that was broken, but that was not bad for all the stuff that they moved.

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    Verified purchase
    Customer ServiceCoverageSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedDamageStaff

    Reviewed March 21, 2024

    I would not recommend Patrick who is the sales guy to anyone going forward. They didn't show up on time. Then another person showed up. I didn't know what happened to the other guy. They were supposed to deliver on a certain date but they were a week late. They moved us on the 24th of October. My expectation was they were gonna deliver on the 30th of October. My wife and I flew up here. We waited and kept calling but didn't hear from anybody. I thought my furniture was stolen and sold. We were flying back and forth and I spent in hotel rooms. They said they had two weeks and were gonna deliver on the 7th of November.

    The day they showed up to unload up here in Tennessee, only one worker showed up. I ended up helping them do some of the move. I was paying over $12,000 and moving my own furniture because the workers didn't show up. The movers did what they could, but they didn't have any help. I felt sorry for them. They started in the morning and didn't get done till 10 o'clock at night.

    I had some damage and filled out a claim back in November. It's now March, but I’m still trying to get that claim. That's been a nightmare. It's been approved, but I can't get any further. I keep making a phone call to the company that's handling the insurance. It's the worst experience I've ever had. I'm very frustrated. People didn't return calls. I called Patrick and disguised myself as wanting to get an order in. I told him he wouldn't call me and he told me it was not his job. He was upset with me. It also cost a lot more than I thought. When the guy gave me the quote, he went room by room and told me exactly what the cost was going to be. But when the guy showed up he told me it was gonna be a couple more $1,000. I would not recommend Amerisafe to anyone.

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    PriceMoversQuote AccuracyStaff

    Reviewed March 19, 2024

    I'm very satisfied with how everything went with my move, start to finish. Everybody we interacted with was proficient and kind. Our agent was open and checked in with us consistently. He did all that he could to ensure we were informed each step regarding the way. He was steady and consoling during our first out-of-state move. Our movers were phenomenal. They were amicable and proficient, making us entirely agreeable that our possessions were good to go. Our things showed up rapidly and in great condition and at an excellent cost. I have been recommending AmeriSafe Moving to everybody I know and would utilize them once more assuming I move from here on out. I value AmeriSafe Moving being an company with respectability that aided during an upsetting, chaotic time in our lives.

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    MoversDamageMaintenancePacking

    Reviewed March 17, 2024

    I moved starting with one apartment then onto the next. Every unit was on the second floor. These two movers worked really hard packing and moving all my weighty boxes and furniture. They utilized their own moving supplies and boxes. They additionally have their own company truck where they would put my furnishings and possessions securely and safely. My property was all intact and nothing was broken. I'm happy I had the option to have the assistance of AmeriSafe Moving.

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    PriceQuote AccuracyPacking

    Reviewed March 17, 2024

    Had a brilliant experience with AmeriSafe Moving. I moved a ton and had encountered people deliberately fooling around to over pack stuff and earn more money particularly when you recruit them per hr. or on the other hand charging for stairs, gas, truck and so on. They accompanied boxes, wraps tapes to pack stuff and had basic straightforward cost. They immediately packed stuff without wasting time and stacked it rapidly in the truck. They came on time, did extraordinary work and were effective and hassle free. I would hire them without a doubt in the event that I needed to move once more.

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    Verified purchase
    Customer ServiceContract & TermsSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedDamageMaintenancePackingStaffRates

    Reviewed March 16, 2024

    I called AmeriSafe Moving to check. The prices seemed competitive. The quote was by FaceTime and I didn't articulate clearly. The young gentleman that helped me was not forthcoming. So, my initial charge didn't include everything I asked for. By the time I thought I had what I asked for, my price had more than doubled. It was the most expensive mistake I've made in a few years. I asked for a total turnkey move. When I called back later to check on everything just to confirm, I found out we had to add packing. So, that made it more than double. They didn't tell me the moving company I would get until I g0t them and my moving company was a couple of guys in three U-Haul trucks.

    We left our original location and we would be here for 24 to 48 hours, and the furniture would arrive, which was fine. I stayed in a hotel, I did my closing, and I could get my appliances in. Not so. I got here on Monday and my furniture came on Friday. I'm glad they didn't touch it again because I don't have the heart to see what else is broken. Things were labeled, hall or entryway, and I found bathroom towels in it. It was not necessary to be that bad. They were nice and we did not mistreat anybody. We tipped them and thanked them.

    The movers were pleasant and didn't horse around. They took a break to eat some lunch, but they worked very hard. I got the feeling once I unpacked from my nightmare boxes that had silk flower arrangements on the bottom, dumped dresser drawers on top of that, pillows on top of that in the hangup clothes box with all my hangup clothes around it. They put MacKenzie-Childs porcelain loose in a box, porcelain lamp shades loose in a box with some things on it, unwrapped a brand-new comforter to wrap a lamp in it that I was gonna give as a gift. That was another loss.

    They had not done that type of move before. I had a lot of china and crystal that I needed very carefully wrapped. Most of that came through okay. But to the detriment of everything, I don't have a piece of wood furniture that doesn't have a brand-new scratch on it. And I have one of those mirrored nightstands, the furniture is all mirror thing, and I have to throw it away. The movers were not equipped to do it.

    I had so much broken, scratched, indented stuff from my move that I couldn't even begin to list it. But their agreement was 60 cents a pound. If they smashed a silk flower arrangement, that's 60 cents to them. I called AmeriSafe back and couldn't get any help. That original person I talked to was no longer available. He's there. The number would ring through, I would leave a message and they would shoot back my ear where I signed the sales agreement. That would be the only response. I would never recommend it. I don't even wanna hear their name. It's still not over because I'm still unpacking because I don't have the heart to look at much. I would never do it again. If I have to move again, I would just pay the price for a professional group.

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    PriceMoversQuote AccuracyPunctuality & SpeedStaff

    Reviewed March 16, 2024

    Suggest THIS COMPANY!! You will love it!! Don't terrified of less reviews!! I'm truly amazed at how proficient they are. Two movers showed up on time, and the final cost is sensible. The two of them work hard so you don't have to stress over time-wasting. We rent for 2 hours to move 1b1b apartment, however as a matter of fact, they complete the process of moving everything in 1 hour and 45 mins. We will not consider any other company later on and will recommend them to our friends. Thank you for making our new home simple.

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    CoverageDamagePackingStaff

    Reviewed March 16, 2024

    I have utilized AmeriSafe Moving two times to move my things. They are decent and make an thorough job in moving. They take great consideration of the furniture by wrapping it with covers and plastic. I entrusted them with the delicate things at my place and they moved it securely with practically no damage. They are on time and take care of business quicker with only two men. I could move my whole 1 bed condo in around 3 hours. They are truly reasonable for the assistance they give. I strongly suggest them!

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    Customer ServicePunctuality & SpeedTransparencyTimeliness

    Reviewed March 15, 2024

    We’re late by 6 hours to pick up furniture. Told us they were going directly to our destination. My husband got up early the next morning to make the 8 hour trip since they said they were bringing furniture the next day. Never came until 3 days later. Never called us to update us and would not return our numerous calls to them. Lost parts of our furniture. They loaded it on one truck but furniture was moved onto another truck when it finally arrived. Lost important parts of our furniture and broke other pieces. Would never use them again. Nobody should.

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    Morgan increased rating by 2 stars.
    Customer ServicePricePunctuality & SpeedHonesty & Transparency
    After a positive interaction with AmeriSafe Van Lines, Morgan increased their star rating on July 11, 2024.

    Updated review: July 11, 2024

    I spoke with an Amerisafe rep and she was able to give me some money in return and we did come to a better solution. I appreciate the effort to make the change.

    Original Review: March 15, 2024

    This is the WORST HIRE I'VE EVER HAD. I was told my things would arrive three days after pickup and it took a MONTH. I lived with no clothes or furniture for a month because they lied to me about when it would be driven to my destination. When I scheduled the move they knew the building I was moving into and I told them I could book the elevator. Now my things are supposed to arrive tomorrow and they are charging me an extra $350 dollars for a shuttle because they are claiming the semi cannot fit on my street. IF THEY KNEW MY BUILDING WHY WOULDN'T THEY SAY ANYTHING THE FIRST PHONE CALL. Also I will add they are trying to charge me an elevator fee to bring my things to my apartment. THE WORST MOVING COMPANY EVER AND I WILL NEVER EVER USE THEM AGAIN.

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    Customer ServiceTechPriceMoversQuote AccuracyPacking

    Reviewed March 15, 2024

    Much thanks to you to these team for a simple move. In reading some of the reviews, the cost could have transformed from the estimate however that has something I have seen with others movers as they can increase relying upon the ultimate result. I had called different movers who either never got back to me or gave me an estimate via telephone without emerging to see what was to be moved. All costs were well above what AmeriSafe Moving ended up to be. They came out that very day I called for an estimate and sent me numbers rapidly. Calls or messages were addressed speedily. The movers packed every one of my things well and rapidly. I had 2 drop offs which they navigated well the day after pickup. I wouldn't hesitate to refer this company to other people or use them for future moves.

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    Reviewed March 15, 2024

    I needed to move a few large weighty things including a gun safe and in light of reviews hired AmeriSafe Moving. They gave me a sensible quote via telephone and put it down on the calendar and time to do the move. They approached the day of the transition to tell me when their truck would be in site. Crew arrived right as expected. These guys were extremely cautious in removing the safe from the wardrobe and moving it out. They were strong moving all pieces effectively and securely. Everything was unloaded at two unique areas and put where I really wanted them. I need to make reference to that they really reduced the cost upon completion since they said it went simpler than anticipated. Well that is true genuineness. I would highly suggest this group for any move because of extraordinary correspondence, quickness, productivity, and the incredible consideration they take in the genuine move. It was a 5 star move. Many thanks.

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    Reviewed March 13, 2024

    I can confidently say that AmeriSafe Moving exceeded all of my expectations. From the very beginning, their team displayed a high level of professionalism and dedication to providing top-notch service. Moving can be an incredibly stressful experience, but they made the entire process smooth and seamless. AmeriSafe Moving team arrived promptly on moving day and wasted no time in getting to work. They handled all of my belongings with care and attention to detail, ensuring that everything arrived at my new home safely and without any damage. Throughout the entire process, communication was excellent.

    The team at AmeriSafe Moving kept me informed every step of the way, providing regular updates and answering any questions or concerns that I had. What truly stood out to me was their commitment to customer satisfaction. They went above and beyond to ensure that I was completely satisfied with their service, and they were willing to go the extra mile to accommodate any special requests that I had. Their professionalism, attention to detail, and commitment to customer satisfaction make them stand out from the crowd. If you're in need of a reliable and trustworthy moving company, look no further than AmeriSafe Moving. Thank you to the entire team for making my relocation experience a positive one.

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    Reviewed March 13, 2024

    Moving across the country is no small feat, but AmeriSafe Moving made it seem effortless. Their team arrived punctually and handled my belongings with care, ensuring everything arrived at my new home without a scratch. Despite the distance and logistical challenges, they navigated through different states and adhered to strict timelines with precision. Communication throughout the entire process was exceptional. They provided regular updates, addressed any concerns promptly, and kept me informed every step of the way.

    What truly impressed me was their unwavering dedication to customer satisfaction. They went above and beyond to accommodate my specific needs and preferences, making the relocation process smooth and stress-free. In conclusion, I highly recommend AmeriSafe Moving for anyone planning a long-distance move.

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    Reviewed March 11, 2024

    SCAMMED! They gave me a quote. I listed EVERYTHING in my 3 bedroom home. I even listed an extra amount of boxes. They gave a amazing qoute and I paid the 800 dollar deposit! 4 days later I get a call to confirm our inventory. Supposedly they didn't list half of what I told them and the price doubled! Then when I canceled they state they are keeping the deposit! Or at least 80% percent of the deposit. Then they call this morning and offer to take amount off that route. (Not that much off) as if I could trust them! Stay Away!

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    Reviewed March 11, 2024

    Pick-up was great. The movers were timely and they did everything nicely. They handled everything for us. Delivery was also easy and when we expected. I have no complaints about pick-up or delivery. The only thing that we were disappointed in was the price increases 'cause it was not what I was expecting. I was quoted a number, and the week before when they did the final inventory check, the number increased, then when the movers arrived, it increased yet again. It was more money than we were originally expecting to pay from the first quote. Other than that, everything was good. I would recommend AmeriSafe Moving to people, but I would also warn them that the price is gonna change.

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    Reviewed March 10, 2024

    We had to move quickly because our house sold and in a day. We needed someone who could come give us a quote to see if we could get out before closing. We were closing in three weeks. AmeriSafe Moving Services was the only one who could get there within a week to give me information. They said they could have us out of there on time. The people who came to pack and move us were exceptional. There was a team of nine guys. They showed up and got my entire house packed in one day. I was very concerned because I thought it would be a two-day job. And it was my understanding that the moving company gave me two days. We were closing on the 28th, and they were supposed to come on the 29th but the 30th is what they said.

    The driver called on the 28th. It was after closing. I asked, "When are the people coming to pack?" He said, "They're coming on the 30th." I went, "This is a two-day job. There is no way you're gonna get this done in a day." He said, "We were scheduled to be there either the 29th or the 30th. I'll be there on the 30th at 7 o'clock. Are you ready?" I said, "I'm more than ready."

    When he showed up, he told me himself, "This is a two-day job. As soon as I pulled up in front of your house, I knew we should have been here yesterday packing." I said, "I thought that's what was happening. So, I'm, real confused." But he assured me that, "I have a team of seven people coming. We will get you out of here today." We had to be out of the house on the 30th. So, I was worried. And they were there for 12 hours. But they got it done and did a great job.

    Whatever quote that you got for moving, double it. Because AmeriSafe would underestimate the quote, which is what happened to us. When the guy from AmeriSafe called me back, he had my house listing up in front of him. It didn't leave anything out. The photographer that came and did the pictures of my house was phenomenal and did a great job. And you could see every inch of every room. I tried to tell him to not underestimate the amount of items in my house. I said every cabinet, every closet, everything that I had was very organized and full of items. I'm an organized person and I moved many times. And every time someone came to estimate how much I had to move, they have always underestimated.

    When the driver came and saw how much stuff had to be packed and moved, my price almost doubled from what they told me. I was upset about that. That was the only thing that I was upset about with this whole move and with AmeriSafe they grossly underestimated how much I had to move and what it was would cost me.

    Bringing my items to me, the delivery after we moved, was a much better experience with AmeriSafe than coming to pack my house. But they still gave me misinformation on how much it would cost. I knew exactly what the price was supposed to be and what I would owe the driver when he came to deliver my things. And when AmeriSafe gave me the estimate, I said, "That is not correct. You're almost $3,000 short. I know that's not correct." And had to have a certified check. They wanted me to have money orders, but there was no way I could do a postal money order for the amount of money they talked about. That was ridiculous.

    The company agreed to let me do a cashier's check. But I said, "That's not right." My service rep with AmeriSafe was good. She everything she could to get everything right and make sure this was correct. She said, "Let me contact the mover. Let me check with them and I will get a bill of lading." She did. The next day, she emailed me the bill of lading which had the amount that the AmeriSafe rep told me it was would be. I called her again and said, "I assure you, this is not correct. And I cannot have any surprises when they come to deliver my stuff. I have to get a cashier's check from the bank."

    She said, "What do you think is wrong with it?" I said, "First of all, you don't have the storage amount on there. My stuff's in storage and I'm gonna owe a month's worth of storage. And that's not on there. Plus, the amount that you're showing on the bill of lading is not the amount that I was told when they picked up my stuff. That is not the amount that I was told I would owe them on delivery." She said, "Let me check into this again." And she did. She didn't get back to me on that. And it wasn't until they gave me a delivery date that the mover, the driver, whatever they call these people, that company sent me an email their self with the amount that I would owe and the delivery timeframe, the window of days that they would be at my house. And it was like a three-day window. And the amount that they sent me was correct.

    It was exactly the amount that I was told that I would owe. And it was more than a $3,000 difference. So there was some confusion on how much we owed these people. And when they asked for a cashier's check or money order, you gotta get that right. They have to get the numbers right. Because they're not gonna pull my stuff off that truck if I don't have the right amount of money to pay them. And that's a problem. That is a major problem. That is the only problem that I have with these people. The only problem was not getting the dollar amounts right.

    It's a shock to your system when someone shows up to pack your house and put your whole household on a truck and drive off with it. And when they show up, they're telling you that the price is almost double what you were expecting to pay. Because you have to either pay them cash or a money order or a cashier's check. And to give that, it has to be right. The amount has to be right. I didn't have cash on hand to pay them an extra $6,000 when they showed up at my door.

    It was a bad situation the whole morning for several hours before they started. But they went ahead and started packing stuff while we tried to get it taken care of. But the driver of the truck was exceptional with working with AmeriSafe and his company to try and get this corrected and get it as close to the number that it needed to what I was told as possible. But it still ended up costing me 4,000 more than what it was supposed to. And they allow me to use a credit card and did not charge me the percentage fee that they did. Because it was the only way they would get their money. You can't tell me something and tell me, "You owe us 6,000 more. We need it today." I was mad.

    The driver took pictures of the damage that we could see. There's a lot that we couldn't see because everything had to be unwrapped. But the obvious pieces, he took pictures of. But as I started bringing my furniture in and putting my furniture in place, I noticed a lot more damage. Almost every piece had either a big chunk of wood out of it, or a corner that has been smashed. I have 30 days to file a claim. I'm not sure how to do that. I have to go back online, but I'm still unpacking boxes.

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    Reviewed March 10, 2024

    My experience with AmeriSafe Moving Services has not been the best. What they told me to begin with was a far cry from what I wound up costing me. And they like to deal in cash. That way, I have no recourse. I still have a 6-foot Werner step ladder that's missing, and I called them and they blew me off. Once they got my money, they could give a crap less. So if you're thinking of dealing with them, I would double think that.

    I wound up talking to the guy on the phone, “It's only gonna cost you this amount of money, $3,000. But if you sign up today, I'll knock $500 off.” That sounded good. And the next time that I talked to them, “It looks like you have more stuff than what we thought. So that's gonna cost you another $1,000.” The guy came with the truck to pick it up, and he said, “I can't load all that stuff on there for that amount of money. It's gonna cost you X amount of dollars more.” And they wanted X amount of dollars to unload it at my house. So if you're thinking of using them to move, get a local mover in your area, wherever you live that they could come out and look at your stuff and you could get a written estimate.

    The guy on the phone said, “Tell me what you got.” “Okay. I got a king size bed. I got a queen size bed. I got two dressers. I got a dining room table with six chairs. I got a sofa so big, and I got TVs.” They listed everything. And on their website, they sent me a sheet and I could fill it out. I could go through the house with this piece of paper rather than trying to remember all the stuff when on the phone. I could go through my house and list all the stuff I got. So, they knew what I got and it was this. “Crap. We need more money.” Once they got into me, once they were into me for a couple thousand bucks, what am I gonna do? I either keep playing the game or take it as a loss.

    The movers came the day I asked them to move. They said, “I would be there on Tuesday or Wednesday.” I could understand weather because we moved in November. I said, “Pick it up on March 12th.” Just as a rough thing. “And I want you to deliver it on March 19th.” “That's no problem. That'll be just fine.” All of a sudden, they picked all this stuff up, came March 19th and I said, “Where's my stuff?” “Put that in a warehouse and we don't move it to your area until we got a full load.” Never told me that, though. I waited there, I didn't have anything. I didn't have any of my furniture. I didn't have any of your clothes. If I were you, I'd make a hundred trips with my car rather than use AmeriSafe.

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    Reviewed March 10, 2024

    My mother left her house, had it sold in a week, and had to be out in 30 days. So, I had to schedule the move quickly. I went through the process with AmeriSafe with my camera, walking through the house and showing every closet, the basement and downstairs. And they gave me a quote. The front end was great other than the rep didn't calculate enough truck. The video didn't work well because they couldn't get everything on the truck and I had to be out of the house the next morning. Nobody was there but me. Everyone else had already left for the destination. I had to rent a U-Haul trailer and load and fill the trailer up by myself in pouring rain. Some of it was very heavy and adrenaline was the only thing that helped me get stuff loaded.

    I could tell that the truck wasn't gonna hold it all. The crew offered to send another truck but they said they would have to come and be there the next day, which I had to be out of the house. They said that it would be two weeks before the truck comes out so I couldn't do that. Based on my experience, I would get it in writing upfront that everything would be loaded and I would overestimate how much truck is needed. I moved several times and I fully expected a big 18-wheeler, but it was a box truck that pulled up.

    One other thing was that I was not clear that it wouldn't be an AmeriSafe crew. It was a freelance contractor who showed up to move me, which was why they wanted their money first. They had tattoos all over their necks and foreheads, and if I hadn't been there with my 81-year-old mother, she would have been very intimidated. They couldn't speak English. I have nothing against that but somebody needs to be able to translate. I paid a premium so I should have gotten everything I paid for and I didn't. They didn't set up some of the TVs. They took them apart but when they got here, they said they don’t put them back together and I was left to assemble the TV stands myself.

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    Reviewed March 10, 2024

    We had a big house and my boyfriend's parents are in their late 70s, and we had a discussion and did a video thing with the guys from AmeriSafe on the phone and had a price. I understand some things were added and prices went up, but even knowing how big the house is, the guys still showed up late in the afternoon and started packing late and had my boyfriend's parents up. They had to go down the street and stay with friends. We had to take their dog and go out to our house. We were very disappointed in that. The guys worked and packed the house all night through the next morning at 4:00 AM. You don't do that with people. Then, they couldn't fit everything that they needed. They were supposed to get something out of a storage unit and they didn't. So, it's still here in Alabama. We'll deal with that so of course, the price will go up for some things and it was aggravating.

    My biggest thing was I called because I was very upset that they should have known they should not start in the afternoon. Nobody's just going to leave movers or people in one's house. I thought AmeriSafe would have done something or given us something. They didn't do anything. Otherwise, the guys that were there were nice. They were just doing what they were told. The main thing with AmeriSafe was scheduling the timing and being more upfront about the cost. They should overestimate instead of underestimating to be more realistic about the cost.

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    Reviewed March 10, 2024

    I gave AmeriSafe Moving Services a call and talked to a central dispatch and they were located somewhere around West Palm Beach. We requested them to do all of the packing and moving. We did not want to get involved. We are senior citizens and didn't feel like we were physically able. We did not lift a finger. All we had to do was tell them what was going and they did the rest. We told them where to put the furniture, they put it there and it has been there since. The only thing we had to do was to unpack the boxes. We didn't expect them to do that. But as far as the heavy furniture is concerned, mattresses, everything was handled by them. They handled everything like professionals.

    I could not speak higher of our guy. He was out of Raleigh, North Carolina, and he was a true professional. When they told us that they would be somewhere at a certain time, they were. They knew what they were doing. They got to work, were very careful, and banged it out in record time. Everything was accounted for. There was nothing lost. However, they were expensive. That move cost us $13,000. But by the same token, they did everything. They provided all of the boxes, tape, labor, trucks, everything from A to Z. If you could afford it and wanted somebody reputable and reliable, go for it.

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    Reviewed March 10, 2024

    Updated on 07/21/2024: We had a disappointing move experience last November and wrote a negative review at the time. Recently Amerisafe reached out to us with an apology and an accommodation for our experience. We accepted and appreciated the gesture.

    Original Review: The AmeriSafe representative I worked with was very nice, but the move was a disaster. I didn't realize that AmeriSafe is just a broker. All they do is subcontract everything. I had a whole house move across country and the actual moving day went okay. They knew what the contents of the house were. They priced it based on that. We even did the pictures. But when they came, I didn't realize that it was just a staging truck and that they were gonna take it to a semi someplace else. When they came, the truck was too small. They had to go load that. They disappeared for a long time to unload it. When they came back, they had to load the rest of the stuff. It started out fairly well and professionally. By the time of delivery, it had turned into a disaster that cost me a lot of money because of all the damaged furniture.

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    Reviewed March 10, 2024

    My experience with AmeriSafe was not very good. I was very displeased. I tried to call the guy who did the delivery and he said that everything was okay when he left everything here. But that was a lie because nobody was able to get back into the house after they dropped the stuff off. I had an $8,000 John Deere riding lawnmower and they stole it. They loaded it back up on their truck and the neighbors saw them do it. Everything they delivered was messed up. They had boxes that said fragile and they had heavy stuff stacked on top of it. I reached out to AmeriSafe and they said I had no insurance and I’m tough out of luck. I paid $13,000 and I thought I had insurance. If someone can help me out, I would appreciate that. I can't even afford to get another lawn mower.

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    Reviewed March 9, 2024

    My experience with AmeriSafe Moving was exceptional from start to finish. Their team arrived punctually, ready to tackle the challenges of my move with professionalism and efficiency. Despite encountering unexpected obstacles, such as narrow doorways and tight staircases, they remained composed and found creative solutions to ensure the safety of my belongings. Communication throughout the process was outstanding, with regular updates and clear instructions provided. What impressed me most was their genuine dedication to customer satisfaction; they went above and beyond to accommodate my needs and ensure a smooth transition. Thanks to their expertise and attention to detail, my move was stress-free and seamless. I highly recommend AmeriSafe Moving to anyone.

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    Reviewed March 9, 2024

    BEWARE! Don’t even THINK about going with this company. Before you know it you will be steamrolled by a gentleman named Conor who will fill your head with figures and commitments that won’t prove true! Our quote ended up costing us double - many of his assurances were NOT true - we are still missing items from our move and AmeriSafe would rather pay you off with “hush money.” We requested a refund for all our frustrations and their deceptive business dealings. They offered $500 and for us sign a document to keep silent. I would rather forfeit $500 and save ANYONE from experiencing what we have gone through. DON’T DO IT - keep looking.

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    Reviewed March 8, 2024

    I recently hired AmeriSafe Moving for my relocation, and I must say, I am incredibly impressed with their service. From the start, their team demonstrated professionalism and capability. They handled my possessions with utmost care, ensuring everything arrived at my new home safely. Despite facing challenges such as narrow staircases and heavy furniture, they navigated them skillfully.

    Communication throughout the moving process was excellent, providing reassurance during a stressful time. What truly stood out was their dedication to customer satisfaction; they promptly addressed any concerns I had and ensured a smooth move. Moreover, their pricing was fair and transparent, with NO HIDDEN COSTS. Overall, AmeriSafe Moving exceeded my expectations, and I wholeheartedly recommend them to anyone in need of reliable and efficient movers.

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    Reviewed Feb. 24, 2024

    This company is simply scam artist and this ended up being the most costly move ever! We moved everything except the heavy furniture. So, the video quote should be accurate since they were able to see everything that needed to be moved. They cover themselves by stating if you add any items the price might go up. When the movers did arrive, the price increased by 25% and we did not add a single item! There is nothing you can do since they already had your down payment, and your plans are to move out that day. They give you the impression the move will take a few days, but it was 25 days for us. When you call, they will just say they have 30 business days before you can file a complaint.

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    Jeffrey increased rating by 3 stars.
    Customer ServiceStaff
    After a positive interaction with AmeriSafe Van Lines, Jeffrey increased their star rating on July 12, 2024.

    Updated review: July 12, 2024

    Resolved. Kyle was corrected.

    Original Review: Feb. 22, 2024

    Kyle told me I wasted his time and hung up. Called him back and he said: "I tried to help you and you wasted my time" and hung up again. Customer service apologized and spoke about retraining. He was not sorry at all.

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    Deborah increased rating by 3 stars.
    Customer ServicePriceQuote AccuracyStaffHonesty & Transparency
    After a positive interaction with AmeriSafe Van Lines, Deborah increased their star rating on July 22, 2024.

    Updated review: July 22, 2024

    After several months, I am happy to report that AmeriSafe reached out with a sincere apology and resolution. I find the attention from their customer service representative, understanding and professional. I will upgrade their service to 4 stars.

    Original Review: Feb. 16, 2024

    This company and the sub-contracted company they hired, Cobra Van Lines has no integrity. Not only did they charge almost 3 times the quote, they outright lied about when delivery would be made. After speaking with their rude customer representative at Cobra regarding delivery that could take up to “30 days” after being promised it would be there in two weeks, I asked to be notified well in advance because I had to go back to Wyoming for cancer treatment on the 13th. They call me the morning of the 14th and said they would be delivering the following morning and I am 1700 miles away.

    I ask them to work with me and oh they would for an enormous fee per day. Not only that after picking up my belongings in a rented Budget van, they placed it on an 18 wheeler, just to tell me they could not get the 18 up my drive so I had to pay extra for them to unload my belongings once again and put on a U-haul truck. I asked how did they know that they could not get up my drive and she stated we googled my address. Why didn’t they do that in the beginning and just be honest and upfront about the extra charge?! They also did not put back together furniture that they took apart. I WOULD NOT RECOMMEND THIS COMPANY OR THEIR SUB COMPANY COBRA VANLINES. I will be filing a complaint with the Better Business Bureau in Florida where the home office is as well as in Wyoming and Georgia. Do yourself a favor and rent your own moving van and do it yourself.

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    Reviewed Feb. 15, 2024

    I first contacted AmeriSafe Moving Services when I was in the middle of selling my home, buying a home, retiring from federal service, and finding a new job. The salesman on the phone "Colin", assured me that he was going to get me the best price for my move and was going to work with me. We reviewed my inventory, and after the initial quote, of $18,000 dollars, I said that it was too high, and I was going to check around. He said "hold on, let me work with it for a minute".

    When I asked if they had a military discount, or a disabled veteran discount (I am 100%), he stated that the company has a long history of working with the military, and that his boss was former military, and loved to take care of our vets. He then put me on hold, and when he came back on the phone, he told me that his boss approved a waiver of a certain fee and a discount that brought my total down to $14,000. They would need a deposit NOW to hold that price, and I would pay $3,871 at pickup and another $3,871 at delivery. During his sales pitch he never identified his company as a moving broker, in fact, during his sales pitch he stated "WE are going to give you the white glove service, WE will come in and pack everything, load it up, and upon delivery WE will unpack it the same way." So, I put the deposit down. I was falsely led to believe that AmeriSafe was the company performing my move.

    On February 13th I received an email from AmeriSafe stating that Pro Quality (sic) was assigned to my move, and to have a certified check for $3,871 dollars made out in their name. So, I did. This is the first time I heard that Pro Quality Relocation Services was performing my move. On February 14th, Pro Quality showed up at my door - with two trucks. and as the crew started packing my belongings, the crew chief told me that they miscalculated my packing materials by a lot. He rang up a new estimate, demanding that I pay over $7,000 dollars for them to move my household goods, and that they were going to have to bring in another truck (which was already outside).

    I can totally understand being off by 10%, as these are supposed to be professional movers, and I would have gladly accepted that. But to be off by more than 43%, even after I removed a couch, a treadmill, and a 6 ft BBQ smoker from my original inventory list, prior to them starting, I knew I was scammed. And when I complained about it to AmeriSafe, they told me that I could stop the move, but I would lose my deposit, and I would have to start over with another mover. I start my new job in Texas on 26 February, and don't have the time, or money to do that. They were basically extorting the money out of me.

    I have a suspicion that both companies, Amerisafe, and Pro Quality Relocation Services, are part of an overall bigger scam. AmeriSafe purposely underestimates the cost of your move, and then Pro Quality Relocation Services swoops in to do the extorting at the last minute. If Pro Quality Relocation Services didn't know what they were getting into, how did they show up with just the right amount of packing materials and two trucks.

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    Reviewed Jan. 27, 2024

    AmeriSafe Moving's team displayed a remarkable combination of courtesy and skill throughout our move. Each member was not only skilled in their tasks but also courteous and attentive to our specific needs. Their friendly demeanor made the entire process pleasant, and their expertise instilled confidence in the handling of our belongings. Choosing AmeriSafe Moving ensures a positive and customer-focused experience.

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    Reviewed Jan. 23, 2024

    AmeriSafe Moving Services provided a seamless moving experience, backed by exceptional customer service. The sales and marketing team ensured clarity in contract terms and pricing. Movers were punctual, efficient, and handled the entire process with professionalism. Quote accuracy was evident, with no surprises in the final cost. If you prioritize outstanding customer service and a stress-free move, AmeriSafe Moving Services is the right choice.

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    Reviewed Jan. 21, 2024

    Please don’t use Amerisafe. They are beautifully crafted at the art of deception. This moving broker is horrible. They lie and then don’t answer phone calls. Remember the good reviews you see are produced by the company.

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    Reviewed Jan. 15, 2024

    Updated on 05/21/2024: I would not use them ever again. Upon arrival a piece of furniture was damaged. I submitted a claim. As of this date (4 months now) I have not received any communication. The guys that picked up and delivered the property were kind and explained that they are hired to do the job by Amerisafe. That is all. If I could give no stars I would! Honesty goes a long way.

    Original Review: The movers from Pennsylvania were very kind and let us know upfront about the cost of the move. The deliverers were kind as well. This was our first experience moving long distance and doing business with a broker. We were quoted one price on the phone and told differently when time came to load the truck. I specifically asked the telephone rep if the price he stated was all that we would be paying. He said yes. I was unaware of a broker versus dealing directly with movers. Being upfront and honest about pricing goes a long way when looking for recommendations.

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    AmeriSafe Van Lines
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    nwmoving.com

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