AmeriSafe Van Lines Reviews

Original Review: July 29, 2024

All caps so you see before using. If you ignore my review I strongly advise not using your debit card. You can't dispute a debit card charge. This was my experience with these guys. I called a month in advanced for a move date and made a 600 dollar deposit. They made it sound really good, well when the moving date arrived I was informed anytime between 0800 and 1 pm. Well 12:30 rolled around. I called Amerisafe and was met with attitude. 1 pm rolled around. I called again and was met with attitude that the mover would be in contact shortly, 3:30 pm no contact. 4:00 pm movers call and say they are 30 min away. 5:00 pm they call and say they went to the wrong address and they would be at my home in 45 min. 6:10 pm I call and they say, "Sorry. We will be there by 8pm."

I called Amerisafe and was told the movers would come. 9pm comes around and 1 guy showed up in crocks.... Physically unable to do the move. He quoted me a additional 1600 on top of the 600 dollar deposit, but since I had to be out the home that night I was unable to wait for them to show up the following day. When I emailed Amerisafe for a refund due to the contract being broken on their end they said it's not possible since 72 hours since my deposit was made has passed.. But because of the issues I was having they would refund 300.. It's been 65 days with no refund. I have filed a charge back on my cc for the fraudulent charge. Rude, liars, conmen. Horrible service.

Original Review: July 29, 2024

Our quote for a one bedroom apt move was reasonable. To assist with the revisions I sent photos of the items to be moved. Payment was a third upfront with the rest at pick up and delivery with money orders, as required. Biggest surprise on moving day was that the actual cost was 53% higher than quoted!!! I was livid! Apparently AmeriSafe did not adjust the revised weights including a couple "oversized items" that increased the cost. So at the last minute we had to scramble to get money orders to cover the delivery. How unprofessional and unnecessary!! I will never use or recommend this company!! Safe yourself the same aggravation and find a better mover!!!

By 5PM Friday, no one had called so I had to call them again. Was told that the movers would arrive between 2 and 6 to a storage unit. Then when the movers there they are in a Budget truck. They are a private moving company subcontracted by United Movers. Leo, from United Movers calls me and tells me before even having 1/4 of my stuff loaded that my move is going to cost me $5660. Then he tells me that I am going to be charged 4% credit card fee if I can’t Zelle the amount to him. On top of this…my move is not finished until almost 10 PM on Saturday and Leo tells me that I need to be in Missouri on Monday to receive delivery of my household goods.

I am basically threatened that if I can’t be in Missouri on Monday that my stuff will be unloaded and placed in an undisclosed third-party storage and he has the right to hold my stuff up to twenty days. He can’t guarantee the date of delivery. It could be Thursday, Friday, or maybe Saturday. When I tried to contact Amerisafe they never returned my call. Save your money and arrange your own move. Amerisafe and United Movers are HORRIBLE. The actual independent mover was great and was caught in this scheme as well. I wish I would have researched better and found my own moving company. I simply paid two extra companies to lie to me just to get my business and then not do the things they promised!

Original Review: July 25, 2024

This was my first time using a moving service, and I’m very disappointed with AmeriSafe’s service. I moved from PA to MA. The pick-up and packing was all fine but they kept pushing back the arrival time frame. The first time I called and got the quote, they said that it would take 4 days at most, so I packed accordingly. Then I don’t hear literally anything for days after my pick-up so I call to check in. They then say it’ll be 7 days at most from my pick-up. I waited 3 days and then called again when I still heard nothing. This time they told me it would probably be 10 days from my pick up and that my stuff hadn’t even been loaded yet. There were no delays or apologies given.

I’ve never used a moving service before so I’m not sure if this sort of time frame is standard (although from talking to other people I don’t think it is for the distance I’m traveling). What I’m most annoyed by is the awful communication. Why wasn’t I given an accurate time frame originally? I would have packed differently if I knew I’d have to go this long without everything I packed. Every time I’ve called I’ve been told a later time frame than previously.

I’m so sad/mad/resolved that I’m going to take whoever I need to to court and I will try to get some justice for everyone on this thread who said they were scammed. Luckily, I have a fantastic attorney who has experience taking down big operations like AmeriSafe. Given the wait time, cost of purchasing new items since my stuff did not arrive, and all the money I gave them throughout the process, I hope to shut them down for good.

I’ll come back and let y’all know if there’s a potential class-action lawsuit here. At least we’d get some compensation for the heartache and personal violations of this company. Or maybe my stuff will ACTUALLY arrive this week. I’m not holding my breath but if they are checking reviews, I hope they know to give me my stuff or they are going to be put out of business. This is ridiculous.

Also, once you sign the contract you are bound to this company. The issues arose with the delivery company that they contract. This was a cross country move. In the picture provided you can see the first image of a mover standing in front of a shattered large round glass fixture that was used for a painting piece. When I received word (not from the movers) but from a friend in the area who was monitoring my move that they shattered my glass fixture, I contacted the movers. I was told that they were going to throw my item in the dumpster because “it couldn’t fit on their truck anyway.” How could it be possible that an inventory item “couldn’t fit on their truck”? As I was in a different state from my items I asked for them to deliver it to me broken, the answer was no. This is the first issue I experienced.

I then reached out to the representative that I had such a great relationship with in the beginning, Colin, through voicemail and email at least 5x. I received no response to this day. All he did was take my money and figuratively left me to the wolves. Next, I called customer service about the break of my items they informed me that I would have to wait until my inventory was received before they could rectify the issue. This was understandable at the time so I agreed. After a week of not hearing an updates about my items I called the delivery company who stated that I should have heard back days ago. I then called Amerisafe customer service who told me it was out of their hands. Oh! Another situation that occurred prior to the mover breaking my items was that they could not initially begin moving my items due to Amerisafe not communicating with their agency regarding the up-to-date inventory (perhaps that’s why they didn’t have enough room on their truck).

After about two and a half weeks of having none of my items, I finally received a call that my items were en route. Now, when I worked with Colin l, I gave him a specific day that I would like to receive my items because I would be moving into my home by that date so it was necessary that I had my furniture (at least a bed) around the date given. When I mentioned this to Amerisafe customer service I was told the date I gave was more of a suggestion rather than the timeline that they would attempt for me to receive my items. Nevertheless, I continued to persist.

My items finally arrived in the state I was in and the movers worked really diligently. I am a grateful to them. However, pictured in the next two pictures you can see that I received only a portion of my headboard and a broken bookshelf. I also had to ask the driver for other items that he said were not tagged so they were unsure who they belonged to. I also was asked to confirm that several items were mine again, due to their faulty tagging system. Next, I thanked the brilliant delivery team for their time (they truly were personable and polite). Now that I received my items I had to do a thorough inspection. Reminder: I moved my home across the country. So this inspection took some time.

Once I reviewed my items I documented the big items that I received broken and those that were thrown into the dumpster, which I never received. I contacted Amerisafe whom for whatever reason was unsure of the logistics in how to rectify these issues. I explained that I had moving insurance and they did not know if they should take the claim or if my insurance should. I asked them to take the claim anyway (I have no idea what happened to this claim to this day). I then contacted my insurance (who by the way was provided as a contractor through Amerisafe) and they explained that the only way to file a claim was online. This was possible but I really wanted to work with a person through this process rather than push paper. Nevertheless, I filed the claim and then received emails from 3 different representatives all who had different business names.

For instance, I knew I worked with Amerisafe but I’m assuming they contract out for a lot of things so I Received emails from representatives of different companies I’m assuming Amerisafe shared my claim with. I truly have no idea as this was never communicated to me. In addition, I’m very concerned that all of these individuals somehow had access to my contact information and moving information when I never heard of them. I only signed a contract with Amerisafe explicitly. To conclude this very detailed review of my personal experience and warning of anyone who reads this to not use this company for any move. My claim was denied. I was told I responded 2 days after it was supposedly due. This is interesting because the process to even submit a claim was unclear and I needed time to review my items.

So, all in all I paid over 5k to receive or never receive 3 big items (headboard, bookshelf, glass fixture) damaged. Several other items like bowls, etc. damaged. A few boxes I actually never received containing miscellaneous items. I paid to never be in contact with the first representative, have my information be dispersed to several other companies I never heard of, the process of my claim being unclear and denied while I have proof of my items being damaged, a timeline that was ensured to me only to never happen, and a no other follow-up by Amerisafe with whom I trusted with my items.

If you do choose Amerisafe, I hope and pray that your experience is much better than mine. I would not recommend this company and truly encourage you to have them document the claim process prior to you signing the contract as well as give you more information on how long between your items being picked up, en route, and delivered to you is a realistic timeline. If you read this whole review, you are thoroughly informed. I encourage you to not let my experience fall on deaf ears.

Initial Bid: Amerisafe took inventory over the phone, which surprised and concerned me from the start. But I decided to trust that “the professionals” could give an accurate estimate this way (Big mistake). Reading the contract later, I apparently “waived my right” to an in-person inventory, which no one ever discussed with me. The way they managed this meant that the movers arrived with too small of a truck and not enough packing supplies. I ended up going out and buying more supplies the day of the move. I also paid an additional $900 over the initial estimate for the extra square footage.

Packing and loading: Amerisafe hired SD&J moving, which hired day laborers to pack the house (so, sub-sub-contractors…typically not a great way to manage quality). While two of the packers were conscientious and careful with our belongings, the half dozen or so others that showed up were not. Poor packing led to damage that could have been prevented, including a gash in our $4,000 piano, despite me asking them directly if they had something to cover it when I saw them loading it uncovered…which they ultimately did not do. (The contract did state that they would cover all furniture with packing blankets. They did not do that). Several other items were damaged due to poor packing, and our couches and a recliner also came with dirt and mud all along one side, which took over an hour to clean.

Also, despite agreeing to pay to move the extra goods the day of the move, the packers left the job half-done, leaving me to pack the rest of the house and move it to the garage by myself, since we had cleaners coming the next morning and needed the house clear. I communicated this to the packers before they left, but they made it clear that was not their problem.

Transportation and unloading: The day of the move, the SD&J driver said our belongings would be delivered in 2-5 days. A week and a few messages to the dispatch manager later, I reached out to Amerisafe customer service and was told that, given the distance, the carrier actually had 2-14 days to deliver. I guess I should have read the fine print rather than trust the driver knew what he was talking about. Fine, partly my fault for being trusting.

We received a partial delivery a few days later. But despite it not being a full delivery, we were told we had to pay in full “or they would take it all back and put it in storage” (Yes, threats.). We hesitantly paid and were told the second truck had already left and would arrive the next day. Another week later with no communication from the dispatch manager (despite more attempts), I called Amerisafe customer service again and was put off again. It has now been more than a month since our initial availability date for the delivery and we are still without the second load, despite paying in full.

At this point, SD&J has promised and failed to deliver more than 5 times. In the meantime, we are without dressers with our children’s clothing, half of our master bed (meaning we’ve been sleeping on the floor this entire time), storage shelving needed to organize our things, and several other items. We have no idea where our belongings are or when they will arrive.

Customer service: My interactions with customer service have not been a highlight. I will admit to losing my patience on one of the calls where the agent was particularly dismissive and rude. However, my experiences have made it abundantly clear that I am not a priority. Rather than fight for me, or even show empathy, I have been given excuses and told numerous times what the carrier is “legally” allowed to do. In one call, to excuse the dispatch manager for disregarding my messages (after failing to deliver), I was literally told “it’s not unexpected that they wouldn’t respond to [my] calls or texts if they don’t have an update.” My question is, how on earth could they not have an update, when they have missed multiple deliveries? They can’t even tell me where my stuff is or what is causing the constant delays.

Overall, it seems that customers mean nothing to either Amerisafe or SD&J. In my experience, all they care about is making the sale and getting their money. Once they had that, all semblance of service, professionalism, and integrity have flown out the window. If I knew a few months ago what I know now, I would definitely have selected a different company.

I may have said something upsetting to him, but he immediately switched his time and said I was being disrespectful and could go along with scam companies and that were not a good match. Before I could respond or ask what I had done wrong (so I could avoid it in the future) he hung up. I was legitimately stunned, I’ve rarely ever had such an abrupt change from a salesperson. He then had the audacity to send me a quote with an adjusted rate much higher than the one offered. Overall I found this interaction to be a very poor reflection of a company. I am new to this process and did everything I could to provide accurate information to my situation. He was amicable and very straightforward until the final rate, where it felt like he was trying to strong arm me into a snap decision. I’ve seen great reviews, but at least in my experience they were very rude.

Upon delivery, everything was unpacked with the same level of care and attention. They even helped set up furniture and ensured I was completely satisfied before leaving. The entire experience was smooth and stress-free, thanks to their experienced and friendly team. I highly recommend these guys to anyone looking to move. Amerisafe moving services exceed my expectations. All my fears of bad movers are behind me! I recommend them with 5+++++ stars!

Original Review: July 16, 2024

We had a long distance moving. From the media, we contacted AmeriSafe that we realized later is a broker company. After giving us an over the phone estimation and charging the deposit they then dispatch a moving company to us. We got Sleepless Driving company that loaded our stuff with much more cf. (You have to watch their uploading your stuff carefully!) They then redid their own estimation of the price based on loaded cf. plus other fees like shuttle on delivery etc. and charged us two third more than the original price!!!

Original Review: July 15, 2024

If I could rate this company, a zero I absolutely would. Not only did they not deliver my furniture on time they destroyed several pieces, scratched up more, somehow lost a king size mattress, my leaf blower was missing, my piggy bank was probably about $50 and it was missing and they managed to smash my 55 inch TV to where I was in operable, they are very rude and cooperative and unprofessional. I would advise not to use a broker and to go straight to a moving company. You don’t know who’s going to be picking your furniture up, a different person delivers them and a different truck. Therefore, they’re putting it in a storage unit before it gets to you and three different people Are touch your furniture at each drop. Please rethink before using a broker.

Original Review: July 12, 2024

I would NEVER recommend this company EVER. While the office staff was cordial and pleasant the "boots of the ground staff were most certainly NOT"!!!! 1) On pick up the lead guy told me "we don't like moves like your they're just not big enough"!!!! We don't make enough money. 2) Also on pick up he told me the customers usually tip the workers which I had every intention of doing (this is not my first cross country move). BUT GET THIS he told me "I should get a bigger tip because I have more work to do....paperwork etc. So I deserve more".

3) And finally when the driver called to arrange DELIVERY he was rude and surly absolutely impossible to deal with. His accent was so thick, he was not understandable and he demanded not request BUT DEMANDED I make sure he could back his truck in to unload. He was rude and surly and acted in no manner consistent to professional demeanor. I WILL NEVER USED THEM AGAIN. I have done cross country moves 4 times now and one of them was to Hawaii and all involved A vintage vehicle AS WELL and was never treated so shabbily until now....A WORD TO THE WISE... USE ANOTHER COMPANY. I am a senior citizen with 3 crushed vertebrae and a compressed nerve and while my move wasn't the most expensive it still cost me over $13,000. DO NOT USE AMERISAFE OR OCEAN MOVING A COMPANY THEY PARTNER WITH

Afterwards, we received calls from the different, contracted movers, and they even came on the wrong date. When they saw our items, they insisted that there was too much stuff and no room for it. They then had the audacity to inform us that the price was going to be doubled, just a day before the scheduled move. This was clearly an attempt to scam more money from us. When we called out Amerisafe’s unethical behavior, the boss and managers refused to speak with us. We did not use their services and disputed the $917 deposit. This company engages in deceptive practices and should be avoided at all costs.

Original Review: July 8, 2024

I had a move scheduled with Amerisafe on 6/27/24. While the company they brokered out to, Cobra Vanlines, was fine and professional, Amerisafe hasn't been nearly as such. I provided the earliest available delivery date of 7/1/2024 and told if I didn't receive my things within a week of that date then to call them. So, I called today saying that I understand the holiday and busy season meant it might be closer to two weeks and I'd just like to know. Amerisafe customer service told me they "couldn't get a hold of the carrier" and when I expressed that wasn't reassuring, they said they would call me back once they had more information.

After a couple of hours of radio silence, I reached out again and got a nasty customer service agent who told me I need to read the paperwork next time and that my carrier has 30 days from the date of available delivery to get my things to me. Now, I'm being told the truck to get my things isn't even there and won't be until this weekend and to wait until Monday or Tuesday of next week before calling again. I don't mind waiting, but the lack of clarity and communication is concerning and they don't seem to understand or care about that.

I specifically told them that my daughter would be in Florida on May 12th and we wanted the items to arrive then or the next day. I called several times to make sure the items would be there because she would be in an empty apartment with no clothing or furniture and she was starting a new job on May 14th. They kept telling me not to worry everything will work out.

On May 9th, All Points Moving and Storage came to pick up the items and they asked for $881. They then informed me I would have to pay an additional $881 was the items arrived in Florida. I paid AmeriSafe $1205.42. Plus on the day of pickup, AmeriSafe said they wanted an additional $200. So, I ended up paying $2967.00 when I was told it would be $$2068.00. All Points said, AmeriSafe should have not charged me the extra $200.

Finally, on May 20th, at 8:10 pm, the items were delivered. It took them 11 days. My daughter was in an empty apartment with no bed, tv, furniture, clothing, etc. When I called they told me the men are not able to drive more than 500 miles a day (the trip was 1219 miles). When I told him I was never told about the mileage and using another company for the moving. He then said very sarcastically, “Well now you know”. They were nasty and very unprofessional. They should have arrived on May 12th. Because of this, she was not able to start work until June 7th, when the next training class was being held. She lost out on 3 1/2 weeks of pay. One man arrived at 8:10 pm to remove all the items from the truck.

A brand new bedroom set that had just been purchased the month before the move was damaged, and several small household items broken. On the top of the dresser is a hole and is cracked. When my daughter called them on May 21st, they lied and said the furniture had been delivered a week earlier on May 13th. After arguing with them they wanted her to get a price on repairs. The furniture was purchased in NY, that store doesn’t have any locations in Florida. But we did send a photo of the damage to the NY store and they said it can not be repaired. I will never recommend AmeriSafe Moving to anyone. They made this move so more stressful than it already was.

855-967-0102

I am astonished at how unprofessional these people are. When I called the manager he said he didn't want to hear the complaint as it was 9:20 in the morning and his only focus was bringing in money. They also wanted 50% upfront. You know you will never see that money again. This company is horrible and should be pushed out of business.

Updated 7/9/2024

Original Review: July 2, 2024

Multiples things wrong here: They show up and didn't stack our items to the maximum height. Instead they moved our items out further to the edge and said the quote was off and they had to use 200 more cubic space which cost us an additional $1,000. They also lost several of our boxes during transportation and haven't responded to any claims. This business should be criminal. James will sweet talk you and their employees will lie. Please don't use this service.

Original Review: July 1, 2024

I am extremely unsatisfied with AmeriSafe Moving Services. They grossly underquoted the price of my move. When the movers came to move my furniture and gave me their quote (which was more than double what I was originally quoted) The AmeriSafe Moving Services dispatcher/ customer services representative did little to nothing to help make the situation better. The price of the move would have been better had I gone directly through the moving company as opposed to going through a third party broker. AmeriSafe basically gave me a false moving quote to get my service and then charge me hefty scheduling fee. Anyone reading this review, please know that AmeriSafe Moving Services are crooks. Do not hire a moving company through a third party broker. Instead just work with the moving company directly.

Original Review: July 1, 2024

When I first called to book my move I was impressed with the estimate I was given for a one bedroom to move across the country. They were responsive to my questions and helpful. Fast forward to the actual movers arriving, who by the way, don't work for Amerisafe, I ended up paying DOUBLE for my move because apparently Amerisafe quotes everyone the minimum 350 cubic feet to lock you into the deal, and have completely WRONG estimates of what each inventory item would measure in the truck. At that point, my things were in the truck and I had no choice but to pay. Once my stuff arrived, there were multiple items that were broken and the movers said it wasn't their problem because they are just contractors so they did nothing about it. I do not recommend using them - they aren't an actual moving company, they are just a middle man.

Original Review: June 28, 2024

This company has the absolute worst customer service and untimeliness of the delivery of the customers' belongings I have ever experienced. They are certifiably rude on the phone and will not work with you at all when they exceed the projected number of days your belongings are supposed to be delivered per their delivery table. They use loose contractual wording such as estimated and approximately avoiding accountability. Guaranteed, if the shoe were on the other foot and it was their belongings they would be just as irate. 0 Stars!

Dr. Ryan C. **

1. When we signed on with Robert, he promised us that packing services were included and that it did not matter if we had one couch or two. He also made the inventory list different from what I had told him to make the estimate cheaper so that I would sign on. He told us we could cancel for full deposit return up until 72 hours of our move when in reality it was 72 hours from signing the bill of lading. He also told us we would get our stuff within 7 days which everyone else we talked to told us it could take two weeks. He then started ghosting us when we tried to get ahold of him.

2. Despite me telling him multiple times when we wanted to move, he never put our move date on the account, I had to call customer service to get it on the account. The same thing happened when we tried to schedule the pick up for our car.

3. Customer service representatives have been rude every time I have called. They cut me off multiple times and hung up on me several times. Especially when I was trying to explain my frustrations of communication with them.

4. When we updated the inventory list to what we had initially said and added the packing services Robert promised us, it doubled our move cost and no attempts were made to honor what Robert had promised us.

5. We were supposed to get call 24 hours before the move date and we never got a call or voicemail or email. Customer service said they tried to reach us multiple times saturday and sunday (move was scheduled for sunday or monday) but my phone and email show no evidence of them trying to contact us. In the event that my phone didn't notify me of a missed call, I would have expected more than one attempt to contact me or at the very least a voicemail or email. The odds of ALL of my tech dropping all of their attempts at communication (where I have previously not missed a single call, are next to 0). Service rep was rude when I tried to explain that I had no record of them calling and I wanted to cancel my move. After saying multiple times she didn't understand why we wanted to cancel (despite me explaining every time she said that) she hung up without saying anything.

6. I got a call 10 minutes after she hung up from some other guy who asked me again if I wanted to cancel and I said yes. When I called after reaching my destination to list out my grievances, I was told that my move was never canceled. When she asked why I wanted to cancel, she cut me off as I was explaining my situation. She finally sent me a link so I could cancel my move but refused to listen to anything else I had to say after that was completed.

I don't understand how a company can stand by employees who blatantly lie to their customers just to get a sign on. I also don't understand how any of the customer service reps can call themselves customer service when they refuse to listen to me when I try to explain why I am frustrated and hang up on you without warning. It should be noted that in all of my phone conversations I was polite and cordial but to the point. I never raised my voice or cursed or called anyone anything other than ma'am and sir.

It seemed to me that they simply didn't want to listen to my grievances about how my move was being handled. I don't know why I have to call at least twice to get anything done with this company. This company is clearly a scam which starts at the recruiting process where they deliberately lie about the services provided and purposely make the inventory list incorrect so that they can give you a really low estimate. They then don't communicate until it is too late to get your deposit back and any attempts you make to communicate with them are not helpful.

The quality of their products and services is top-notch. We feel more secure and better prepared to handle any potential risks, thanks to Amerisafe. Their commitment to excellence and customer satisfaction is truly commendable. I highly recommend Amerisafe to any business looking for reliable and effective safety solutions. They have earned our trust and respect, and we look forward to continuing our partnership with them.

They then called us about some tariffs added (such as additional fees for any steps after 10 steps $7.30 for each step, 100 feet from the truck, and many other fees). The day of delivery we then get a call from Jackson Movers stating that they can't deliver our items because of a trucking issue. They had to remove our items from the truck it was loaded, and put it on a Semi Truck. They then told us it was a $400 shuttle fee. Then told us they can't deliver our belonging if we do not pay the additional fees. They are crooks and liars and should have never booked with them.

When I called to discuss this- same thing. They said they can't do anything EVEN THOUGH IT STATES ENCLOSED SHIPPING ON MY FREAKING AGREEMENT. The "customer service "guy said "you're not getting a refund. It's not happening." This company is a total scam. Please save yourself money and more importantly peace of mind during moving and go with someone else.

Original Review: June 19, 2024

Amerisafe immediately brokered out the moving to a third party who was terrible. Costs were added by the actual movers that we were not discussed with Amerisafe or on their contract, such as extra wrapping, etc. When we called to try to get this corrected with AMerisafe, they said since we already signed the Bill of Lading with the actual movers, there was nothing they could do. They basically want to have nothing further to do with you after the goods are picked up. They kept saying you have to talk to the actual movers. DO NOT USE this broker. They take no responsibility for anything. Contract directly with actual movers or a more reputable broker.

Original Review: June 18, 2024

We had a five-bedroom house and moved from Georgia to Virginia. I booked our move two months prior to the moving date with Conor. At that time, I explained I didn’t want any surprises when the movers arrived and told him we had a large house with a lot of items. I paid for the largest truck available to ensure there would be enough space - I also booked car transport through this company. Conor, the salesperson, promised he would be there for any needs and that I would not encounter any trouble.

The complete opposite happened; a few weeks before the move, I started contacting Conor about the car transport, but he totally ignored me. Eventually, someone else at the company explained they had a three-day window and would not pick up our cars until Sunday, but we were moving on Thursday. So I had to pay top dollar with another (reliable) car transport company to ensure our cars would arrive when we did.

On moving day, the mover didn’t show up until 4:00 pm, even though Conor promised they would be there in the morning. Then the movers started their scam, up-charging me for items like extra boxes and glass coffee tables, even though Conor told me not to worry about those details as I had a large truck reserved. Of course, he would not answer my calls, and one of his coworkers said I should have read the fine print in the contract better. Ultimately, I ended up being forced to pay 20% more than what I was quoted. The movers also arrived in Virginia a day late, and this was supposed to be Amerisafe’s best team. My experience with Amerisafe was horrible and expensive on every level. My advice is never to work with a broker and to avoid this company completely.

Original Review: June 17, 2024

Terrible, terrible, terrible!! Literally use ANYONE else! Ended up being $1000 more than I was quoted and movers were over 24 hrs late for pickup. When I called they said there was nothing they could do and that movers were allowed to be 7 days late!! This 7 day rule wasn’t in any of the emails or phone calls I received. Customer service is extremely rude. When I called to complain they hung up on me. After that they refused to answer any of my phone calls. The company that actually did the moving was fine - Citi perennial van lines. Call them or a mover directly instead of going through America’s bull.

Original Review: June 17, 2024

This is not a moving company to begin with. This is a broker company that hires someone with a truck to move your stuff. We got stuck with a rude team that complained about the amount of work from the very beginning and told us that "we had more stuff than estimated". However, we were not given a quote for the real price until AFTER our stuff was packed and on the truck. In the evening, we were charged almost three times the quotes amount, which is, when you move, a significant amount of money.

The "pre-payment" we made was not a pre payment at all, it was an additional cost to "lock in the rate per cubic feet". However, the contract displayed this as "buyer deposit", and to this day it is unclear where this - almost a 1.000 dollars - money went to, or why it was so high. Money is due in cash. With the price hike 3 times as much as originally expected, of course we didn't have that just sitting around. By the way the movers treated our things, we are very concerned about the state of our belongings. We foresee that this will become much more of a headache when finding out how much breakage we have.

I had contacted Amerisafe numerous times in the past without any offers of compensation. Once I started writing reviews, this review in particular, I received a response. In order to receive any compensation, they required that I update my review to a 4 or 5 star. Which I was willing to do as long as I could remain honest in my review. This was not acceptable and they refused to compensate me for the damages or reimburse the money paid to them for the services they did not adequately deliver. More money was lost using this company than going with the more expensive options out there. They will keep charging you more money with every interaction and you are at their mercy.

Original Review: Never use this company. High pressure sales, low bid, subcontracted movers. Total nightmare. Was assured they had a climate controlled warehouse with no rodents. Big lie! Our belongings came late, damaged and with the rodents droppings all over and in the packing material. See their Facebook Page with all the bad reviews and pictures. They will bombard you with phone calls and then when you need to talk and have a problem, no one will talk to you. Can't stress enough how horrible this company is.

The price is ridiculous and there is no break down that makes sense. They did not say anything about the actual moving co. until the day before when it was too late. We paid our deposit w a c.c. but then the moving co not AmeriSafe said they needed cash or check. Who does that anymore? We didn't have either and it was Sunday! We did not get our stuff the same day because of this so we had to sleep on the floor. The only positive experience for us was the moving guys Johnny and his crew were nice. We basically spent over 6k to be treated with no professionalism or respect, and a truck. I later found out Two Men and a Truck would do it for half the price. My bad for not being more thorough but moving is difficult enough without businesses like this taking advantage of people during difficult times. It's shameful. Their website lies about their values, they have none.

Original Review: May 29, 2024

I haven’t even gotten to the move yet and I already regret using them. Pushed and steamrolled. They threw out a bunch of info on the phone really fast that was super important to know/have in writing. I called customer service and got probably one of the rudest people I have ever spoken to. I used to work as a supervisor in customer service so I know you need to be nice and patient, but this person was just beyond rude and ready to fight telling me they recorded their call and I’m wrong. I had to Karen and beg to talk to anyone else for help and then they put me on hold and hung up. It’s been a nightmare.

Original Review: May 29, 2024

Do not use this moving company. The sales rep was super pushy and very rude, even though I agreed to work with them. I booked a move with the understanding of a full refund if I canceled within 72 hours. I then canceled same day and was told the refund would take 10 days to process. I called every day to check the status and was told to wait. They didn't process the refund until after my 72-hour window despite me informing them via email and text that I wanted to cancel and they kept all of my money. They are super shady and obviously did this on purpose to keep my money. They also have bad reviews all over the internet of misplacing and breaking items so I would use literally anyone else.

Original Review: May 27, 2024

I scheduled a move from Cary, NC to Lewisville, TX with Amerisafe in April for a move in May. From the moment my goods were picked up, I realized that Amerisafe is a scam, and every interaction with customer service following has only confirmed that. My goods were picked up on May 15 by two Hispanic men who had to use Google translator to communicate with us. The two men were 4 hours late to pick up, and because of this, I was unable to be there, but my fiancée and her mother were. We were quoted $2700 for 510 cu. ft. of space on the truck. By the time the truck was loaded, the movers said “You took up 1,100 cubic ft but we’re going to give you a great deal and only charge you for 900!” This is a common tactic- we are going to increase the price and give you a discount on that, and it’s still going to be far more than the original quote.

I have a 950 sq ft apartment and threw away my couch and table prior to moving - it is impossible that we could have taken even 900 cubic feet, yet that is what they said and caused our quote to increase from $2,700 to $4,400. When I called Amerisafe customer service, I was told that they would not help because it is now in the hands of the moving company that they set up, PRIOR TO THE BILL OF LADING BEING SIGNED, and customer service hung up on me and proceeded to send me to voicemail every consecutive call after.

If you hear that Cobra Van Lines will be touching your stuff at any point, run the opposite direction. It has now been 12 days with no word on where our stuff is, and neither Amerisafe nor Cobra has been able to provide an update. Amerisafe is a scam of a company that does not provide any sort of actual or accurate estimates, and they simply charge you thousands to do no more than put you in contact with an actual moving company. Don’t use them unless you want to begin a series of events leading to you waiting weeks for your things to arrive for double the price you were quoted.

Original Review: May 27, 2024

I think it is important that I leave a review about my experience with this company in hopes that other people might avoid it and thus avoid the trouble that I have had. Number one Amerisafe is Not a moving company but a broker. This Means that you will not be working directly with them as they are not the movers but they will find a moving company to help you. The person that I originally spoke with at the very beginning. Assured me that he would personally oversee the packing of my large house for my large family and that it would be over 2 d and that there would be 2 trucks and that I could pay with credit card. And then on delivery with venmo. That payment option was key as my bank was far away because I had not had a chance to switch banks since my last move.

A couple of days before the move I received a call that the movers would be coming on thursday even though the original plan that I was told was that they would come wednesday and thursday. That's fine, I figured we'll still get it done. Then I get another call from someone else To go over the inventory and count out all the boxes And pieces of furniture. I double checked with this person about the credit card and then venmo option and they affirmed it. The day before the move I received a call that I would have to pay in cash or banker's-check for pick up and drop off. Of course, I was not at all prepared for that and had I known ahead of time, I could have driven all the way to my bank and got a banker's check - However the day before the move was not enough time. I called AmeriSafe and after some back and forth, they said they would somehow make an exception. Great.

Day of the move, I check this plan again with the gentleman who was in charge of the moving team. He seemed confused And explained that was not How things were usually done. He was very kind though and contacted his company to check on the situation. He then came back and said the credit card and venmo plan would work. Great. Then I take him through all the rooms and explain that I recently updated the inventory list. At the end of the tour I noted that there was only one truck and I had originally been told there would be two since it was such a large move. He Very kindly contacted his company and put in a request for an extra truck.

Before the mover's actually Started, we did another Walk through and this time he wrote out an estimate of cubic feet needed, going piece by piece. At that time he told me it was likely a overestimation and gave me a quote. But, by the time they were done, it was more space needed and ended up being a much higher price than I was quoted when I first booked with AmeriSafe. And, there were still some things left over, so my parents graciously helped by renting a uhaul trailer and we stuffed as much as we could in our van along with our family of 7 while my parents got the rest.

We finally drove to our new location. I had been told since the beginning that it would be next day delivery- not so. Apparently because I was using a c.c., the delivery had to be after the c.c. was processed. Fine. Except that when I offered to pay at pick up I was told the company would contact me. They never did. So after a long drive I called the next day to ask about payment and delivery. I get transferred to billing, no one picks up. I attempt calling several more times. No luck all day. So we spend a second night sleeping in sleeping bags on the floor.

Now it's Saturday, I try calling again in the morning, leave another message. Then, later that afternoon I finally get a callback. I have to pay the entire rest of the moving cost on the credit card....OK, well, now I had to move around funds since I'd been saving $ in my bank account and hadn't paid the c.c. entirely so I'd have $ in the bank for a venmo transaction. So, I put that $ toward paying off the c.c. so I have the space to put the entire move cost on that card. Well, it's Saturday now, they try to run the card but apparently it hasn't been updated with my payment of the c.c. bill yet. So, we spend a third night on the floor.

Sunday, the moving company tries the card again. Nope ...because it's Sunday and still hasn't updated. So I'm told delivery cannot be Monday, because they'd need payment the day before. So, now, we are set to spend a 4th night on the floor, no tables or chairs or cooking things. I have now been told that Assuming the c.c. is finally updated and goes through tomorrow (Monday) - the *earliest* they could schedule drop off is Tuesday...maybe.

This move has cost almost double other moves, I know it's a longer move than I've previously done but it's been a similar amount of stuff. I would have never gone with AmeriSafe if I'd known how much it'd cost and how long we'd be without our stuff. At this point I'm livid. And have spent a lot of money on things like towels, camp chairs and extra clothes. I expressed my frustration to an AmeriSafe rep and mentioned that I thought I should get a discount since this has been so vastly different from what I was originally told and has forced us to camp out in our new home.... I was told they'd try but probably nothing would come of it....Never got a call back. DO NOT EVER USE AMERISAFE, EVER.

When he got close he said his truck couldn't make it up the hill (a similar truck had done so the day before). He said he'd put my things in storage or call upon a shuttle service, all of which he was about to charge me an additional $650-$2000 dollars. Only by the grace of my community did I get my things, many broken. AmeriSafe is at the root of the problem, connecting consumers to Cobra Van Lines. BE WARNED!

The company destroyed almost all of my things AND DIDN’T EVEN APOLOGIZE FOR IT. Some of the items that were destroyed was right in front of me and nothing was said. They lost parts of a queen bed, left behind a patio table with two chairs that came back with the center gone, dining table which came back with a huge scratch on it. They lost a few boxes of expensive items and legal paperwork. I wish I was making this up... Do yourself a favor and DON’T WASTE your time or risk your assets with this company.

Original Review: May 6, 2024

DO NOT USE. Leo contacted me by calling me twice in succession after being sent to voicemail the first time (I couldn’t talk on the phone and I don’t answer unknown numbers regardless). Instead of leaving a voicemail, he called again. Understandable if not annoying. Then he texted, which I prefer. I asked for the discussion to be had over text so I have it in writing and can respond as I have time. He said it’s against company policy to provide quotes over text. (I’ve had at least two other companies accommodate this.)

I replied saying that it sounds like this wouldn’t work out. From there, he became incredibly rude and condescending, saying things like, “Ok goodluck. I don't think you have ever moved state to state before. If you have you would know we actually need to do a virtual.” And it got worse from there. After I called him out on it, his response was, “sorry you feel that way,” and then continued to be condescending. I blocked his number and am shocked at the utter lack of professionalism displayed. If this is how he starts his customer relations, I dread to know what he would be like further down the road.

They also are a front for horrible moving companies like Cobra Van Lines. This is a company that's only been in business eight years and I assume probably was sued out of existence under another name before then. Their reviews are the worst I've ever seen for a company and no one would ever hire them based on that. However they hide under the guise of AmeriSafe Moving Services who tells you they work with all of the best moving companies to get the best price - part 2 of the scam!

This was absolutely the worst moving company ever. For instance, when they delivered my goods which was nearly 3 weeks late while we had to rent a place to stay waiting for our furniture, was told I have $6200 in cash to give the driver when he pulled up or nothing would come off the truck. This was the final portion of our bill from $11,000 bid to $18,200. I repeat, do not go near this company! Just one of the major lines and don't think you're going to save money with these scam artists.

I completed a report with the state attorney's office for the state of Florida and I also filled out a report complaint to the transportation authority but nothing will probably come of that. They employ phony review companies that are complete bull crap. Hundreds of reviews and a 9.5 score? What a joke. If you don't recognize who is doing the so-called reviewing and collecting the information you know it's a scam online to fool you. Someday someone is going to visit them in South Florida. Including the snotty people who reportedly offer customer service.

When my furniture arrived the delivery guy informed me that he was ONLY obligated to assemble my bedroom & kitchen furniture?? In addition to Conor's deceitful pitch, another employee (James) in the logistics department (Inventory) was extremely rude & unprofessional. I strongly recommend that if you decide to hire AmeriSafe Moving Services, please do your due diligence and get everything you discuss with them in writing!

Original Review: April 24, 2024

Price was more than double what was quoted. They were good at matching the competitive price. When the movers got to my place a day later after 3 pm. I tried to call Amerisafe to discuss and I was told that no quote for moving could be exact. I wasn’t asking to be exact. I was asking to be reasonable. I think you should estimate High for a customer and if it comes in lower, no one is disappointed. However, if you quote someone a lower price and it comes in more than double what was quoted someone’s gonna be pissed.

I was quoted $1422 Before the movers came and after they got there, they told me it would cost me over $3100. I understood that the price may go up a little because I had called previously to let them know. I was adding some more boxes. Not furniture but boxes. That’s how my price initially went up from 1300 and something dollars to 1422. We tried to call back and let them know we were adding some wardrobe boxes but was told, "Oh did that can be adjusted when the movers get there." If they would’ve told us beforehand, what the adjusted amount would be we may have left them off. However, that was not the case.

We were expected to pay an additional $1800 on top of the $1422 quoted in which American had already gotten their $500 off the top. The company “We the best movers” the Moving company they hired out of St. Louis, Missouri were the ones that we end up negotiating a flat rate fee for moving our furniture out of state. We didn’t have to pay an additional $1800 however we did have to pay an additional $900-$1000 before they would agree to haul our things. Smh!

Original Review: April 18, 2024

From the moment we first talked TO AMERISAFE MOVERS we were lied to. They promised us everything we asked for. We wanted to be the only home on the truck from NY to NEBRASKA where we were moving to our “NEWLY BUILT HOME“, my car would be free of charge, our goods would arrive in 3-4 days etc etc. We were Quoted a price below other Companies and went over our belongings on the phone. AMERISAFE never made it clear after that another company would take over, after we signed (What a mistake).

They never attempted to FaceTime, like other companies or send a rep to assess our small ranch home’s furnishings. 5 days before the move we got a phone call and were Raised from the original ten thousand plus quote another 4700 for no reason. Same belongings. But that’s not all, the “moving company” assigned to us US PRIME. If you can call them that, arrived on the DAY OF the move. DEMETRI the boss abruptly told us we were to tip each of his men at least 100$ + food per day before the work got started, and I use the term work loosely. They were pigs. Demetri added another 7 thousand to our bill which now more than DOUBLED our original price to over 20,000.00, but told us we could cancel DAY OF if we chose “SERIOUSLY!”

From then on it’s been a total nightmare. They lied about us being the only home on the truck, told us the truck driver broke down in PA 3 days later when he was still in New York (PA isn’t on the way to NE) and after a heated conversation, where they threatened to take 10-14 days finally arrived after 7. The car carrier wanted cash upon arrival to get home.

Original Review: April 9, 2024

Amerisafe Moving Services is just a broker. They quoted incorrectly and never communicated this or that it would be a longer delivery time as the carrier would have to wait until the truck was full, or the 6% credit card fee but the most unhelpful was that they would only accept specific payment methods (cash, Postal money order or Zelle) for the last balance due! As a company that does not deal with cash, it is extremely inconvenient. Will not recommend using them!

Clearly this group was extremely capable. They likewise offered gracious support, magnificent correspondence and were NOT DIFFICULT TO WORK WITH. One could see that they partook in their work and the organization of their collaborators. I was unable to be more content with our moving experience. They are "Genius" which is an extreme supplement. I strongly recommend them to anybody. Thank you kindly.

Original Review: April 5, 2024

Amerisafe moving company is horrible. I set up my move with Conor and he was nothing but promises. Turns out he lied about everything especially the delivery date promised. The move cost me $4000 more than what Conor promised. Once the movers show up to your door, you're screwed. You have no option to go with another company since it's the day of the move. He said the house would be loaded on two box trucks on Thursday in Colorado and the same two trucks would drive to Texas and unload on Sunday. 4 days total.

Once the movers showed up, they said they take the box trucks to a warehouse in Denver, and then it gets loaded on a semi truck with other customers. The delivery date could be anywhere up to 30 days! I was told 4 days in total and my belongings wouldn't be moved on and off trucks over and over again. They then told me that the semi would deliver my belonging sometime over the next 30 days. I explained that I had a long driveway and a semi truck would not be able to get down to the house. They said it would by an extra $2000 to unload it in Texas on box trucks. Again, I was told the original two box trucks would be driving to Texas. I had to pay another $2000 charge in order to keep the original two trucks and keep my Sunday delivery window. They call it a "Premium delivery charge". So my move was an extra unexpected $4000 on top of the already $13000. Amerisafe then contracts out with a different moving company for the trucks and labor.

This is were the issue happens. Amerisafe promises the customer something that the movers can't deliver. Again, you are screwed when all this happens the day of the move. I called Conor to get an explanation when the movers showed up, and he passed me along to a customer service rep. He said to call him anytime and he'd be there for me. He then blocked my call. I was heated with the customer service rep and explaining how unfair this was, and she hung up on me. I hope people read this and never do business with Amerisafe. I hope Amerisafe realizes that they have a representative (Conor, from Florida) that outright lies to their customers.

Original Review: April 4, 2024

DO NOT GO WITH THEM!!! Where to begin with everything!! First they hired out a moving company with 1.1 star ratings. When it came time to move the guys got there with no issues but said our credit card was declined. I called our bank and saw it was never ran so when I called the moving company they said they were withholding our stuff until they received payment. I called Amerisafe and told them to which they said I needed to WIRE THE COMPANY MONEY. I explained the company they chose is not even running our card and it is something they need to fix.

After I threatened to sue the company our card was finally ran. Then the moving company lied and said our items were on its way to us but we stuck air tags to track our stuff and saw it never moved. I again call Amerisafe and they said that I was correct that it has not moved but that they legally have 14-21 days to move our stuff. When I had signed and paid they told me it would be there within 4-7 days. I again call Amerisafe and they said “what do you want us to do about it? This is the moving company’s fault.”

Later our stuff finally gets here and they send two illegal workers to bring our stuff. The issue is we told both parties we are living on base and that they will need a background check to get on and they said it would be no problem. Well one guy was able to get on and I called Amerisafe again to explain what is happening. Some lady calls me back to say “sorry we can’t do anything.” And when I explained there’s no way one person can move our couch and piano alone she told me that it’s too early for my attitude and that she was getting her kids ready for school and that I needed to be kind. Never did I cuss or yell at her but instead told her to do her job that we hired them for and she yelled at me and hung up. DO NOT GO WITH THESE PEOPLE. THEY ARE BEYOND USLESS AND KEEP NO PAPER TRAIL OF ANYTHING!!!!

Original Review: April 2, 2024

DO NOT USE THIS COMPANY FOR YOUR MOVE!! This is not a moving company but a broker go between for the real movers. The movers informed us how Amerisafe purposely underestimates the space needed for your move so that it can charge more when you run out of space. The allocation is based on the furniture in your home and does not take into account the number of rooms in the home or the amount of things you're taking.

The window given for the movers was 12-4 pm and they didn't arrive until 7 pm for a 3+hour move. The truck wasn't unpacked until 2 a.m. in a residential neighborhood. When we complained, we were reminded that this was in the moving window and that a contract had been signed. There was not enough space and about $1,000 more was asked for to complete the move. When we decided to not pay this awful company anything more, items were actually taken off the moving truck! We had to rent our own truck to finish our move. This company is a con in every way. STAY AWAY!!!

The entire experience was horrible and cost twice what my original contract said. Their customer service is only good before you actually get to the pick-up date and when they’re trying to get your contract. This company should not be allowed to do business. Also access expires to view your documents and you can no longer get to docusign receipts that show anything, only generic emails with no pricing or inventory information.