AmeriSafe Van Lines Reviews

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About AmeriSafe Van Lines

AmeriSafe Van Lines is a family-owned and operated company with over 40 years of combined experience in the moving industry. It offers full-service moving solutions including packing, storage and a wide range of moving supplies. AmeriSafe also transports specialty items, like grand pianos. The team provides free, no-obligation quotes and works to ensure you get the best value for your move.

Pros
  • Auto transport services
  • International and long-distance moves
  • Instant, accurate quotes
  • Packing, unpacking and secure storage solutions
Cons
  • No in-home estimates currently offered
  • Local moves may be priced higher than competitors

AmeriSafe Van Lines Reviews

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    2 featured reviews
    How do I know I can trust these reviews about AmeriSafe Van Lines?
    • 4,913,341 reviews on ConsumerAffairs are verified.
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    Page 9 Reviews 1235 - 1435
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 29, 2022

    They were on time and worked extremely quickly. They took great care to transport my items carefully and we’re happy to work with me on a difficult move with challenging parking, and tight doorways. I’m very happy with them and will absolutely recommend them in the future!

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    Verified purchase
    MoversQuote AccuracyStaff

    Reviewed Nov. 29, 2022

    I used Nationwide Moving Services for a move in a county. The team was terrific! The entire move was very professional, and went smoothly. They all worked really well together, and I think that their teamwork contributed to the move being completed in less time than estimated (and under the "not to exceed" amount). I would hire them again.

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    Verified purchase
    MoversPunctuality & SpeedPacking

    Reviewed Nov. 29, 2022

    We had to sort all of the items by destination, and the crew got it 100% correct, so when we got to each place, the unload was super-fast, and we didn't have to re-organize anything! I'd find it hard to believe that any other team of movers could do the job faster than they did. The 3-person crew was in perpetual motion, working as a team to simultaneously (un)pack/wrap and lift as necessary, which saved a lot of time compared to having two people.

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    Verified purchase
    MoversPackingStaff

    Reviewed Nov. 29, 2022

    They were an amazing team. Very professional. All of my furniture was carefully wrapped with moving blankets. Everything was tied down securely in the truck. They completed the job 2 hours earlier than expected. Five stars. I will use them again in the future.

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    Verified purchase
    PriceMoversQuote AccuracyPunctuality & SpeedStaffRates

    Reviewed Nov. 29, 2022

    Great service, and very fast! We hired 3 movers for our 2 bedroom 2nd floor apartment and were able to move to a new home within 5 hours. The three guys were assigned for our move, and they were extremely friendly and helpful! Prices were also very affordable.

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    Verified purchase
    Customer ServicePriceMoversQuote AccuracyStaff

    Reviewed Nov. 27, 2022

    My experience was great starting with my first call. She gave me a quote and was extremely polite and explained everything thoroughly. The day before my move I got a call from Rebecca to confirm everything and she was just as polite and thorough as Steffi. The day of the move I worked with Luis and his crew. They were just as polite and very efficient in moving my belongings. I was very impressed, this was my first time using a moving company and I will be using them again in future moves. I highly recommend them.

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    AmeriSafe Van Lines
    Response from AmeriSafe Van Lines

    Thank you veronica for the great review. We are happy your long distance move went very well.

    nationwide moving services

    Verified purchase
    MoversQuote AccuracyPunctuality & SpeedStaffTimeliness

    Reviewed Nov. 27, 2022

    They were able to move me on short notice in the peak of moving season when every other company I contacted was giving me the runaround. They were fast, courteous and completely professional - they even showed up early for the job and completed it under their estimated time frame. This company was a lifesaver. They made what might otherwise have been a very hectic, stressful experience a total breeze.

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    AmeriSafe Van Lines
    Response from AmeriSafe Van Lines

    Melissa we are happy nationwide moving was able to make your move less stressful. Thank you for the review

    Verified purchase
    Movers

    Reviewed Nov. 27, 2022

    Fabulous service!!! The boys that moved us were awesome, there was nothing too hard for these guys. The place I moved into was on the second floor and the stairs were difficult but they got my furniture easily with smiles and laughter. I have no problem using this company again if I have to move and highly recommend them.

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    AmeriSafe Van Lines
    Response from AmeriSafe Van Lines

    Thank you Marisa for the awesome review, yes moving sometimes can get difficult with stairs but that is what we are here for.

    Nationwide moving services

    Verified purchase
    Customer ServiceMoversPunctuality & SpeedStaff

    Reviewed Nov. 27, 2022

    This is a well run and efficient company. The staff is very professional and customers are well taken care of. They followed up a few days before the scheduled move to confirm we were all on track with the move, this was a nice touch. The movers came on time and the move went smoothly from beginning to end.

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    AmeriSafe Van Lines
    Response from AmeriSafe Van Lines

    Edward, thank you for the positive review.

    Verified purchase
    PriceMoversQuote AccuracyDamagePackingStaffRatesTransparency

    Reviewed Nov. 27, 2022

    I highly recommend these movers. They were on time, professional and careful the entire move. Our furniture was carefully wrapped and well cared for. Pricing was transparent and up front, no surprises at the end. We could not have asked for a better experience.

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    AmeriSafe Van Lines
    Response from AmeriSafe Van Lines

    Melanie, thank you we stride hard to make sure all of our customers happy.

    Verified purchase
    Customer ServiceQuote AccuracyDamage

    Reviewed Nov. 27, 2022

    From the time I called for an estimate to the actual move everyone gave exceptional service. Definitely a 5 star company. They gave first class service and were very careful with all of my furniture. They were a pleasure to work with and highly recommend them for your move.

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    AmeriSafe Van Lines
    Response from AmeriSafe Van Lines

    Tracy, your long distance move went very well. We are thankful for your great words. If there is anything else we can do for you please dont hesitate to call.

    Nationwide moving services

    Verified purchase

    Reviewed Nov. 27, 2022

    The folks from this company delivered our stuff on a Sunday morning which was awesome. They worked really hard in 95 degree heat and got everything done and assembled before 4 PM. They did a great job overall and we are very pleased with the service. I would highly recommend them to others.

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    AmeriSafe Van Lines
    Response from AmeriSafe Van Lines

    Mary, your local move went great. Thank you for the postive review.

    Verified purchase
    MoversStaff

    Reviewed Nov. 27, 2022

    They were absolutely amazing. They were professional, polite and got the job done not only speedily, but without any trouble and everything was done perfectly. They went over and beyond my expectations and would absolutely use Nationwide Moving Services again and again and would recommend them to everyone I know. Great job everyone!!! Thank you.

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    AmeriSafe Van Lines
    Response from AmeriSafe Van Lines

    Sonya, Thank you for your great review. You are an awesome customer if you ever need help with any of your moving needs please give us a call.

    TechDamage

    Reviewed Nov. 19, 2022

    Move subcontracted to Nova Relocation and half the items were never delivered. Several items that were delivered were damaged. We contracted with Nationwide Moving Services and didn't know that they were just brokers who subcontract the actual moving and you don't get any choice on who they subcontract to.

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    Verified purchase
    Customer ServiceMoversPunctuality & SpeedStaff

    Reviewed Nov. 18, 2022

    Excellent team all round, great start to finish experience! I was very pleased with the quick response to my inquiry about having some items shipped to the west. They not only came within a couple of days of my first phone call, but actually arrived 1 hour earlier than he said! His assistants were also friendly and efficient. My time was stressful and emotional, and these men helped take some of that worry away. Thank you!

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    AmeriSafe Van Lines
    Response from AmeriSafe Van Lines

    Michelle, Nationwide moving is happy to hear we help you with all of your moving needs.

    Verified purchase
    CoverageMoversDamageMaintenancePackingStaff

    Reviewed Nov. 18, 2022

    I was really scared to lose items. Everything was there on time, nothing was missing! I had a few small plates broken but I am the one who wraps them, so use a lot of newspaper or bubble pack cause it does happen. They are not to blame. His team and himself helped me to reinstall and fix a few items like my bicycle, table legs removed. These people work very hard!! Thank you.

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    AmeriSafe Van Lines
    Response from AmeriSafe Van Lines

    Maria, Nationwide is happy to hear your long distance move went well, The moving company we assigned to move you did inform us on how well you treated the guys. Its nice to hear that some customers respect the movers.

    Verified purchase
    Customer ServicePriceMoversPunctuality & SpeedPackingStaff

    Reviewed Nov. 16, 2022

    This is my second moving experience and I just want to say- the guys are absolutely amazing. The process of booking is very easy, they reply quickly, explain everything and don't charge you any extra fees on top. I didn't want to pack the kitchen by myself, so guys made it really fast, used a lot of paper and packing materials so nothing broke. The team was very professional

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    AmeriSafe Van Lines
    Response from AmeriSafe Van Lines

    Chris, it was a pleasure with your cross country move, the guys who serviced your move said you were a very easy and accomdating customer. Thank you

    Nationwide moving services

    www.nwmoving.com

    Verified purchase
    DamagePackingStaffDamage Prevention

    Reviewed Nov. 13, 2022

    We have moved 10 times and purchased 8 homes, all in different states. Our moving day was the easiest that we have ever had. All of our furniture was wrapped in padded blankets and taped. In fact, our realtor came by the house and was amazed at the care that was taken. She had just had a client who moved locally whose furniture wasn't wrapped. That person had several pieces of furniture badly damaged.

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    AmeriSafe Van Lines
    Response from AmeriSafe Van Lines

    Harry, Thank you for the great review.

    Nationwide moving services

    www.nwmovimng.com

    Verified purchase
    MoversPackingStaffTransparency

    Reviewed Nov. 13, 2022

    The people are great. Very friendly, and helpful. I had such a great experience with this company during my move. Of course, there's always something when you pack and move from one place to another, but for me, everything was smooth, on-time, expected updates and continued support throughout.

    Thanks for your vote!
    AmeriSafe Van Lines
    Response from AmeriSafe Van Lines

    Amy, your nationwide move was a little tough, but as we promised we were able to deliver. Thank you for the amazing review.

    Nationwide moving services

    Verified purchase
    PriceMoversPunctuality & SpeedPackingStaff

    Reviewed Oct. 28, 2022

    I was trying to find a moving company who will help me to move my 5 bedrooms home fast and not very expensive. I’ve hired Nationwide Moving Services. Crew of 4 men packed and loaded the truck within 9 hours, it was unbelievable, I thought it would take 2 days minimum. So they moved me earlier than I expected. It was great.

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    AmeriSafe Van Lines
    Response from AmeriSafe Van Lines

    Alyessa, yes you did express you needed this move done quickly. We are happy we were able to accomodate your moving needs.

    Nationwide moving services

    www.nwmoving.com

    Verified purchase
    MoversPunctuality & SpeedStaffResolution

    Reviewed Oct. 28, 2022

    Punctual, precise, direct, and helpful. Very professional company, without a doubt. Look forward to doing more business in the future. Spectacular movers! The crew did an excellent job with my contentious move from my ex's house. He handled the situation perfectly. He and his crew worked fast, hard and efficiently. I highly recommend.

    Thanks for your vote!
    AmeriSafe Van Lines
    Response from AmeriSafe Van Lines

    Elijah, Thank you for the positive review

    Verified purchase
    Customer ServicePriceMoversPunctuality & SpeedPackingStaff

    Reviewed Oct. 27, 2022

    This is my second moving experience and I just want to say- the guys are absolutely amazing. The process of booking is very easy, they reply quickly, explain everything and don't charge you any extra fees on top. I didn't want to pack the kitchen by myself, so guys made it really fast, used a lot of paper and packing materials so nothing broke. The team was very professional.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedDamageStaffRates

    Reviewed Oct. 27, 2022

    I was searching for a reliable movers. No complaints to the workers, did it relatively fast (it's kind of a long distance) and very careful, which is the most important thing for me. Moving company. Movers, which helped me to move my stuff. I recommend them, their prices are reasonable, they provided me a discount which I was so happy to get.

    Thanks for your vote!
    AmeriSafe Van Lines
    Response from AmeriSafe Van Lines

    Thank you Aliea for the postive review

    Nationwide moving services

    www.nwmoving.com

    Verified purchase
    Contract & TermsPriceQuote AccuracyRates

    Reviewed Oct. 26, 2022

    The simplest action we have ever taken. Even though I made my request extremely last minute, they were still able to accommodate our transfer. Very reasonably priced (doing it ourselves would have cost us more) and very trustworthy. We are utterly pleased with our experience and heartily endorse it.

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    AmeriSafe Van Lines
    Response from AmeriSafe Van Lines

    Michael, thank you for the postive review. Nationwide moving is very happy to hear we were able to help your move with your last minute request.

    Verified purchase
    PriceQuote Accuracy

    Reviewed Oct. 26, 2022

    Additionally, it was under budget both when we first received quotes and again when we moved. explained the quotation to me in simple terms so that I could grasp it, and his level of expertise was enormous. Overall, it should have been a very trying moment, both financially and in terms of workload. The beginning of a new life and new journeys! I'm really grateful to them.

    Thanks for your vote!
    AmeriSafe Van Lines
    Response from AmeriSafe Van Lines

    David, we are happy your cross country move went well, we do apologize about the pricing. Please dont hesitate to call us in the future if you ever need any other moving services.

    Verified purchase
    MoversPackingStaff

    Reviewed Oct. 26, 2022

    My elderly mother needed to be moved, and every step of the process—from planning the booking to packing and moving—went without a hitch. The packing staff did an excellent job, and they were really attentive and went above and beyond to make sure mum was delighted with everything.

    Thanks for your vote!
    AmeriSafe Van Lines
    Response from AmeriSafe Van Lines

    Roger, Nationwide moving services is happy to hear we were able to move your mother.We will let our packers know they did a great job packing your mothers goods.

    Verified purchase
    Customer ServicePriceQuote AccuracyPunctuality & SpeedDamageStaffTimeliness

    Reviewed Oct. 23, 2022

    The quotation was fairly accurate, the service and communication were excellent, and the pick-up and drop-off were prompt and on schedule. We appreciate careful treatment of our belongings, timely delivery of everything, and a charming attitude. We appreciate quite considerate responses to all of our inquiries.

    Thanks for your vote!
    AmeriSafe Van Lines
    Response from AmeriSafe Van Lines

    Judy, it is always a pleasure having you as a repeat customer, we will get your pricing eventually perfect =). Happy to hear your nationwide move went well. - Nationwide Moving services

    https://nwmoving.com/

    Verified purchase
    MoversPunctuality & SpeedStaff

    Reviewed Oct. 23, 2022

    Could not be more pleased. Everything went as planned; the drivers and loaders were punctual and pleasant to work with. They arrived earlier than expected and at the time they had promised. This was made quite easy for her by everyone, including the schedulers and the drivers. Thank you and congratulations!

    Thanks for your vote!
    AmeriSafe Van Lines
    Response from AmeriSafe Van Lines

    Tracy Philips, we are happy our moving crew did a good job for you.

    Nationwide moving services

    https://nwmoving.com/

    Verified purchase
    Customer ServicePriceQuote AccuracyPunctuality & SpeedDamageStaffTimeliness

    Reviewed Oct. 23, 2022

    The quotation was fairly accurate, the service and communication were excellent, and the pick-up and drop-off were prompt and on schedule. We appreciate careful treatment of our belongings, timely delivery of everything, and a charming attitude. We appreciate quite considerate responses to all of our inquiries.

    Thanks for your vote!
    AmeriSafe Van Lines
    Response from AmeriSafe Van Lines

    Amanda Cerny, Thank you for the postive feed back on your moving services.

    Nationwide moving services

    https://nwmoving.com/

    Verified purchase
    Customer ServiceMoversPunctuality & SpeedPackingStaffTimeliness

    Reviewed Oct. 23, 2022

    Excellent, swiftly responding to all of our inquiries, and assisting us in planning our move. Our furniture was securely wrapped by the moving team, which was led by a driver, and delivered to its destination quickly and on schedule. I'd use this business once more.

    Thanks for your vote!
    AmeriSafe Van Lines
    Response from AmeriSafe Van Lines

    Miliya Jordan, we are glad to hear your move went well. Thank you for the positive review.

    Nationwide Moving services

    https://www.nwmoving.com

    Verified purchase
    MoversPunctuality & SpeedStaff

    Reviewed Oct. 23, 2022

    Could not be more pleased. Everything went as planned; the drivers and loaders were punctual and pleasant to work with. They arrived earlier than expected and at the time they had promised. This was made quite easy for her by everyone, including the schedulers and the drivers. Thank you and congratulations!

    Thanks for your vote!
    AmeriSafe Van Lines
    Response from AmeriSafe Van Lines

    Thank you Lana, we try our hardest to make sure our workers do the best possible work possible.

    Nationwide Moving services

    www.nwmoving.com

    Verified purchase
    MoversPunctuality & SpeedPackingStaff

    Reviewed Oct. 23, 2022

    Everything went according to schedule, and all of my belongings arrived on time and in full. The teams that assisted me with packing, removing, etc. and the teams that assisted with unpacking and re-installing it may have been the greatest I've ever encountered.

    Thanks for your vote!
    AmeriSafe Van Lines
    Response from AmeriSafe Van Lines

    Angela, thank you for the most amazing review. We are so happy to hear our move was the greatest service you recieved. We will let your moving coordinator Leo know how good your move went.

    Nationwide moving services

    www.nwmoving.com

    Verified purchase
    PriceMoversQuote AccuracyDamageStaffRates

    Reviewed Oct. 19, 2022

    I felt the employees handled the material (items) a bit rough. Someone should keep a vigilant watch/monitor the activity. At the destination location we noticed minor nicks and dents to the door frame and floor. The pricing is reasonable. Highly Recommended.

    Thanks for your vote!
    AmeriSafe Van Lines
    Response from AmeriSafe Van Lines
    Nona Johns,

    Thank you

    Verified purchase
    Customer ServiceCoveragePriceQuote AccuracyStaffBillingRates

    Reviewed Oct. 18, 2022

    Moving is great! They help you find the best rate by comparing many different companies for you - You don't have to call all of them! Moved handles the booking, payment, and has answers to all my moving questions. Best of all it doesn't cost you anything. (I thought they would charge more to cover their expenses but when I called some of the moving companies I got quotes from they wanted more than through Moved) I would definitely use Moved again.

    Thanks for your vote!
    AmeriSafe Van Lines
    Response from AmeriSafe Van Lines
    Joannie Schroeder

    Thank you very much for the awesome review.

    Verified purchase
    MoversQuote Accuracy

    Reviewed Oct. 18, 2022

    At our new home, the personnel they hired not only made sure that things were in the correct rooms, but also carefully placed furniture in sensible locations. Once it was inside the house, we hardly ever had to move anything. Although I hope I never need movers again, I would definitely trust Nationwide Moving Services with any upcoming moves and would strongly recommend them.

    Thanks for your vote!
    AmeriSafe Van Lines
    Response from AmeriSafe Van Lines

    Buck Abernathy, thank you for the great review and feedback

    Nationwide moving services

    www.nwmoving.com

    Verified purchase
    MoversStaff

    Reviewed Oct. 16, 2022

    This company was so efficient in everything. I am very pleased with their assistance with my move overseas. They were on time and very professional. The coordinator was professional too and accurate. My move was easy with this company. I would recommend this company to everyone.

    Thanks for your vote!
    AmeriSafe Van Lines
    Response from AmeriSafe Van Lines

    Proffesor Lowe, we are so happy to hear we were able to meet your expecations. Thank you for your wonderful words

    Nationwide moving services

    www.nwmoving.com

    Verified purchase
    Customer ServiceSales & MarketingPriceQuote AccuracyPunctuality & SpeedStaff

    Reviewed Oct. 15, 2022

    Great company. Easy move from beginning to end. My salesperson guided me every step of the way and made a very stressful situation very pleasant. They answered all my emails quickly. No other place I called for quotes gave me all the information provided. I highly recommend it.

    Thanks for your vote!
    AmeriSafe Van Lines
    Response from AmeriSafe Van Lines

    Thank you for the postive review

    Nationwide Moving services

    www.nwmoving.com

    Profile pic of the author.

    Reviewed Oct. 14, 2022

    They went above and beyond for the drop off and really facilitated our moving process. They deserve praise for their kindness and assistance given that our family had had a death the previous night. We'd suggest them to everyone!

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    AmeriSafe Van Lines
    Response from AmeriSafe Van Lines

    Teresa, Thank you for the awesome review Nationwide Moving Services is happy to hear we were able to offer you great moving services.

    Verified purchase
    Customer ServiceMoversPunctuality & SpeedPackingStaff

    Reviewed Oct. 13, 2022

    They arrived within the stated window of time, and I quickly spoke with them about the items that needed to be moved so they could decide how to best load the van. They have excellent communication skills and are very professional. They performed a terrific job making sure all of my belongings were secure, and packing and unpacking went much faster than I had anticipated, using bungee cords and blankets as necessary.

    Thanks for your vote!
    AmeriSafe Van Lines
    Response from AmeriSafe Van Lines

    Thank you, we are happy to hear Nationwide Moving services did an outstanding service on your long distance move.

    Customer ServiceContract & TermsPriceMoversQuote AccuracyPunctuality & SpeedDamageRefunds & PayoutsMaintenancePackingStaffRatesResolutionTimelinessDamage Prevention

    Reviewed Oct. 8, 2022

    DO. NOT. USE. THIS. COMPANY. I wish I read the reviews before booking this company. They completely destroyed everything of mine, cost me thousands of extra dollars, were extremely late and to top it off were made up of some of the rudest staff I’ve ever met. First, the salesman Hamilton promises you the world at a certain price and makes you feel like everything is going to be fine. After you are booked, he is IMPOSSIBLE to get ahold of. He took weeks to answer me back on simple questions and I had to escalate to his boss several times – who also did absolutely nothing.

    First, I was promised a quote that was half of what I was charged in the end. I understand there are add-ons, but no one ever discussed with me upfront about the additional charges. They took almost 8 weeks to get my stuff shipped out when I was promised 10 days. When it arrived, the staff demanded I pay an extra $3,000 or my stuff would essentially be held hostage. It had to be cash or through Venmo which is super sketch and impossible to reimburse. The manager was SO rude yelling at me and I could not believe it.

    Once they started unloading my stuff, I noticed almost every single thing was damaged, broken, or missing. I have about $6,000 worth of damages – two TVs completely broken, bed frame, mirror, my desk was in 10-12 pieces completely broken, lamp, my dresser and all the knobs, laundry drying rack, nightstands – pretty much everything. I had things missing too – shelves and two boxes. No one was helpful with trying to find out where these items could have been. The way everything arrived was like a child packaged it. The TVs had no padding, duct tape was on everything which ripped off the top of every surface, huge dents in my furniture.

    I had to push back my family vacation because they were so late with delivering my items. I’ve had to buy everything new after spending so much money on this delivery service. There has been no remorse or help AT ALL from the team. I can’t even believe these kind of people exist in the service industry. It is sickening and this has definitely been a traumatizing experience. I am going to move everything on my own moving forward because this was so absurd, so expensive, and so devastating. DO NOT USE THESE GUYS!!!!

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    AmeriSafe Van Lines
    Response from AmeriSafe Van Lines

    Kelly, Nationwide is very sorry your move did not go as planned. If you have not filed a claim with the carriers insurance please call our customer service dept someone will be able to help you file a claim against the carrier for any damages you have.

    Verified purchase
    Customer ServicePriceDamagePacking

    Reviewed Sept. 26, 2022

    Nationwide Moving Services is the worst moving service company. They drop some of my stuff in Colorado and I was moving to NYC. They have misplaced a box of personal documents, ottoman, damaged bedside light and I can't get through to them by emails, phone calls and text messages. They've basically disappeared from the surface of the earth and they charged me extra. I'm talking to an attorney to see what my options are. I don't think they deserve a star but I could not post without giving them one.

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    AmeriSafe Van Lines
    Response from AmeriSafe Van Lines

    Nationwide is very sorry to hear, you did not have a good experience with our company. If you have any other questions please dont hesitate to call our customer service dept.

    Verified purchase
    MoversStaff

    Reviewed Sept. 15, 2022

    Very good experience this far. Our actual move has not taken place yet, but if it's as good as the negotiations for the pick-up, I am really looking forward to it. The employee was polite and quite patient with us as we did our prep for the move.

    Thanks for your vote!
    AmeriSafe Van Lines
    Response from AmeriSafe Van Lines

    Kevin, are are very happy Nationwide moving services was able to help you with your long distance move. If you need any other help please dont hesitate to call.

    Customer ServiceTechSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedDamageMaintenancePackingStaffTimeliness

    Reviewed Sept. 9, 2022

    AVOID THIS COMPANY AT ALL COSTS! SCAM ARTISTS. I WISH I WOULD HAVE READ THESE BEFORE BOOKING! Zero stars but it made me pick one to post. I have NEVER dealt with such a sleazy, scamming company in all my life and looking at other reviews I'm not the only one with this story. I have already filed a complaint with the BBB but in the meanwhile I don't want anyone to have to go through what my husband and I have.

    The original estimate was quoted at 551 cubic ft after confirming number/size of items on 3 separate calls and multiple emails. On the day of the move we were charged an additional 600cubic ft and we were told about this once all of our items were already on the truck. We paid DOUBLE from the original quote. We immediately called customer service to complain (while the movers were still there, but this was Sunday so no one actually to speak to) and were told that a note would be made on our account about it and someone would contact us the next day. Mind you we were then stuck with the contracted company (beware you won't get the nationwide movers you think you're booking) and our whole lives on their truck already at this point.

    The photos attached are of the truck once completely loaded and it was much less than even half way full, for a truck that could hold 1600cubic feet total packed to the brim. We lived in a completely furnished house so had very few items. We also had additional charges of $400 for "bulky" items listed as our peloton bike. However, this peloton bike was on our original estimate so the movers the day of took the liberty to call this a bulky item and charge more. When we spoke to the supervisor of Nationwide she claimed "well they come in different sizes", we all know they absolutely do not.

    There were also multiple broken items which included; the base of our flat screen TV (the mover chose to not remove the legs prior to wrapping with tape so broke the leg in half before even leaving our bedroom), our large armoire they chose to flip/roll to move instead of picking it up and slammed it down on its side on a downhill two steps down from our porch to the concrete driveway cracking one of the legs, 4 wine glasses we had just gotten as wedding gifts, and the framing of a painting.

    The most upsetting event that occurred during our move. One of the movers was SMOKING IN OUR TRUCK WITH ALL OF OUR THINGS, which has resulted in our clothes and couch reeking of smoke. We are not a smoking household and it was completely disrespectful of our items. Finally, we were charged an additional $1000 dollars for an expedited move on the morning of our move, which as you can clearly see from the emails from a nationwide employee, Brandon states this was included in the estimate--we had confirmed this on 3 separate occasions with him and another employee who helped with the estimate.

    We contacted customer service on Monday 8/29 after not receiving the call we were supposed to from the previous day and they stated they could see the notation on our account and they would have a supervisor give us a call that day. Multiple days went by, no call. We called again and the secretary stated the supervisor was swamped with calls and she would leave a post it note but that we would receive a call by end of business day. Eight days later we finally spoke to a supervisor, Aidan, who we sent all of our pictures and information to.

    Two days later she tells us that we signed the paperwork and she can tell nothing by the photos we sent and Brandon "shouldn't have told us that it was included in the quote" but again there was nothing she could do about it. After yelling on the phone saying the only person higher than her was the owner of the company and she doesn't know what we expect her to do about it because she wasn't there and "it is what it is" she said she could offer us $200 HOWEVER this is with the caveat that we would require signing a waiver to not enforce legal action for what occurred, otherwise we should seek legal counsel against the contracted carrier.

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    AmeriSafe Van Lines
    Response from AmeriSafe Van Lines

    Maggie, we are very sorry you did not have a good experience with our movers. You can call our customer service dept to go over any prices and explanations

    TechSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedPackingHonesty & Transparency

    Reviewed Aug. 25, 2022

    FALSE ADVERTISEMENT TO FOOL CUSTOMERS TO SIGN A CONTRACT. I booked Nationwide for a long distance (within the state) move. They lied since day 1. Collin ** (Senior Moving Coordinator) gave me a quote but didn't add the number of boxes that I mentioned AND told me, "Oh that's fine we don't need to add the boxes because you're under the max number of boxes" AND confirmed in writing that it will take 3 days for stuff to be delivered. Close to the move date I found out that I will be charged extra for all the boxes that I had clearly mentioned while booking and the actual movers confirmed it will take minimum 7 days (WOW). I wouldn't have signed a contract if I knew it will take that many days.

    On the day of the move, movers showed up 2 hours late and after loading half the truck told me "Oh, you got the wrong size estimate from Nationwide. It will be 2.5 times the size and double the money". They literally tried to charge me $5400 after loading half the truck instead of $2700 (signed quote given by Nationwide). I had a few extra items which I agreed to pay extra for, but, the mover was persistent that Nationwide gave me the incorrect size estimate and I would have to pay double or else they will just leave my stuff on the street. WOW like really WOW. I cancelled the contract and they refused to return my deposit. Definitely stay away from this company.

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    Response from AmeriSafe Van Lines

    Ankur, we are sorry the delivery dates did not meet the windows you were looking for. Nationwide moving services try to accomodate all customers request.

    Customer ServiceTechSales & MarketingMoversStaff

    Reviewed July 26, 2022

    Leo the broker had access to our house via Zillow because it is on sale. We pointed out all furniture items that we planned on taking and when the trucking company came to pick up our stuff we were told that the broker did not reserve enough room on the truck for all of our stuff. We had to pay them extra money and still could not take everything. Also Leo provided his direct number and said that we could contact him with any questions etc. however that was not true. After the move was booked he said that he could no longer assist. Supervisor was also not helpful. Customer service Kathy was very kind and helpful. I would not use this company again.

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    AmeriSafe Van Lines
    Response from AmeriSafe Van Lines

    Margarit, Nationwide moving is sorry to hear we did not have enough room reserved on the truck for you cross country move. We are happy to hear kathy was able to be helpful.

    Reviewed May 15, 2011

    I have contracted with Nationwide Moving Services to move my furniture from Marina, California to Longview, Texas. My moving date was scheduled for May 10. This date was confirmed. My contact driver's name is Mr. ****. He has changed my moving dates from May 10 to 11, 12, 13 and 14. Today, he is telling me that the movers will be at my apartment on Sunday, May 15. I have paid Nationwide Moving Services a cashier's check in the amount of $2,498.08. When they quoted me this fee, I was told it would include everything and I would not have to pay anymore money.

    Mr. **** referred me to another driver that I could not understand a word that he was saying. Because of these changes, I also had to pay for extra days to live in my apartment, change my train ticket twice and will need to live in a hotel for two days. My train leaves for Longview, Texas on Sunday at 1:20 am. I cannot leave until Wednesday or Friday. Also, Mr. **** told me to leave my furniture in my apartment and that they would pick it up and deliver it to my home. My reply was a "No, No!” I would like for an attorney to contact me on this matter.

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    AmeriSafe Van Lines Company Information

    Company Name:
    AmeriSafe Van Lines
    Website:
    nwmoving.com