AmeriSafe Van Lines Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
+1 more
About AmeriSafe Van Lines
AmeriSafe Van Lines is a family-owned and operated company with over 40 years of combined experience in the moving industry. It offers full-service moving solutions including packing, storage and a wide range of moving supplies. AmeriSafe also transports specialty items, like grand pianos. The team provides free, no-obligation quotes and works to ensure you get the best value for your move.
- Auto transport services
- International and long-distance moves
- Instant, accurate quotes
- Packing, unpacking and secure storage solutions
- No in-home estimates currently offered
- Local moves may be priced higher than competitors
AmeriSafe Van Lines Reviews
Filter by Rating
- (798)
- (60)
- (26)
- (18)
- (256)
Popular Mentions
- 4,880,885 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Top reviews
- Top reviews
- Recent
- Oldest
- Most helpful
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,880,885 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Oct. 31, 2024
Would Totally suggest this company. They took an exceptionally upsetting interaction and made it simple. Everything was unquestionably smooth with my move from FL to IL, from my initial call to booking the move, to movers dropping everything off at the last objective. Everybody was inconceivably useful and informative en route also. The movers were on time, quick, too and mindful and proficient. AmeriSafe Moving is seriously evaluated and no games or tricks like I have encountered somewhere else. I will utilize them in the future and recommending to my companions in general and family, and colleagues.
Reviewed Oct. 29, 2024
They were very easy to work with. Helpful and friendly. They did their best to make sure they didn’t charge me more than was necessary. They managed to move all my belongings safely and securely in quite an impressive amount of time.
Reviewed Oct. 29, 2024
Excellent service provided by Chris. Provided a quote much faster than other companies and Price was much better than those companies which is why I booked with Amerisafe Moving Services. Movers showed up on time and took great care in handling my items. The movers did not charge me extra for packing even though some items were loose. Thank you.
Reviewed Oct. 29, 2024
They organized our 2 bedroom apt move in 3 hours, plus everything. This team was respectful and efficient. They were even kind enough to take down curtain rods and a cabinet for us, which was above and beyond. We have a baby, which makes moving all that more difficult, but these guys knocked it out and were friendly and quick. They were super cost-effective and there were no extra fees. (A friend of mine had a nightmare storyline where the movers demanded more money before releasing her boxes--this was the total opposite.) Also! They even showed up early, which was a bonus! Prompt, quick, efficient, friendly, and inexpensive--well worth it! Do yourself a kindness and book these guys for any move.
Reviewed Oct. 28, 2024
I reached out to AmeriSafe Moving Services to help me to move from NY to TX from a military base and Leo helped me to book my move. He was great. Process was quick. Team were excellent to work with. They were very fun and super professional. They packed everything very well and efficient!! My team leader look like he was 30 years old and when he told me he is 50 years I was shocked and I had to pick up my jaw of the floor. He is the best I ever worked with and especially moving from an army post this was the best moving experience!!! Highly recommend AmeriSafe Moving Services to all my friends and family as they are using great moving company.
Reviewed Oct. 28, 2024
This company is a SCAM. DO NOT USE THEM. They will give you a low quote to get your business and then when the time movers come it will cost you more. I worked with Brandon and he removed all my outdoor patio items to get the quote down without my knowledge. Then they would not stand by the original quote and wanted to change me more. They will do anything to scam you for your money. DO NOT USE THEM!!! I would not even give them one star, but you have to give them some kind of rating.
Reviewed Oct. 28, 2024
I am very grateful to the guys for helping me move my stuff, they did everything very quickly, arrived on time, were very polite and careful with my stuff. This is my first time to have such a good experience. Rudy ** and Alexei were super professional and packed all my stuff to the highest level, I am confident in the safety of my belongings. Thank you very much to everyone.
Reviewed Oct. 27, 2024
This was a great group of guys. They showed up on time. They were done packing the truck when they said they would be. They showed up at the storage unit when they said they would be there. They packed everything perfectly. They completed the storage unit so that I can access it when necessary and did it in an extremely timely manner. I even had another U-Haul that I needed to take some stuff to the house and they move that stuff from the truck into the other U-Haul I had. Highly recommended.
Reviewed Oct. 26, 2024
I had recently booked Amerisafe broker services and Cobra Van Lines moving company for my interstate move and they were great. They were patient with all my questions and they helped me with the packing as well. They offer a better price. They keep you updated throughout the process. I would recommend them for your next move.
Updated review: July 10, 2025
They reached out and informed me they had dropped the carrier out of their network. Expressed regret that the situation occurred.
Original Review: Oct. 23, 2024
The price came in 40% higher than the estimate. Estimate shows 65 CUFT total for mattress and box spring but actual mover said 75 CUFT each is standard for the industry. Boxes came with holes in them and half were upside down. Delivery showed up at 8:30 pm by himself to unload including love seat and sofas. Told him to get help and come back in the morning.
Reviewed Oct. 21, 2024
Updated on 10/30/2024: Good Morning. Here is the second half of my review about how I was taken advantage of by this company. On 10/29/2024 I received a call from customer service for AmerSafe moving company, asking me if I could talk about my review I posted a couple of weeks ago about my unprofessional experience with this company.
I started letting her know why I wrote my review and she told me what they could do about my review. She told me that the company is more into state-to-state moves and I told her that they should have told me that, then I would have gotten a new company, but they did not say anything. Then she opened her mouth to say that the company would like to give me back half of my deposit, but only if I rewrite my review on Consumer Affairs to make it look positive. I told her, "so you called me to bribe me to get some of my money back." I told her, "That will not happen because your company robbed me and took advantage of me." Again, I want to say it to all the readers out there, who do not use this company, because they say one thing and do something different.
Original: My name is Kavin ** and I book my move with AmeriSafe Moving Services. I was suppose to move from Coppell, TX to Longwood, FL. They told me it would cost me $1,800 for the following items (two 3 seat couch, two lounge three seat chair patio and one small chair patio furniture, 5 boxes, TV furniture, one 75 inch TV, one 55 inch TV, King size bed and no mattress, 7 pictures, round coffee table). Then I called to let them know I will not be moving to Florida, but will be moving to Dallas, TX, which is 19 miles from Coppell. I told them that I will not have any boxes, no pictures, but will have one mattress and one box springs.
They called me the day before to make sure there is no change and I told them what they will pick up and the man on the phone told me that when the guys come to pick up they will make the adjustment to the rate. The guy came to pick up and he told me it is a binding contract and it do not matter how far you are going or how many pieces you have. I have to say If anyone reads this, please do not use this company, because they say one thing and do something totally different. They rip me off and I am going to make it know not to use this moving company.

Updated review: Nov. 27, 2024
The company did try to resolve the issue with a lot of the missing items. They show empathy and I do appreciate that the manager did reach out as soon as she seen my review to help me and assist me with a solution on any of the missing items, I appreciate her for reaching out, and I appreciate them for trying to find some of a solution for me.
Original Review: Oct. 20, 2024
I want to update this on your end. The company did show empathy for what was lost in missing in My Home and provided an incentive for my pain and suffering.
Reviewed Oct. 20, 2024
Rudy, Dmitry, Akhmat and Iliya, the best moving team. Thank you guys for best service! Moving to another state. The movers worked very efficiently and professionally. They took a good care of our things- each piece of furniture was wrapped and handled carefully. I would definitely recommend this company/ team! Elena
Reviewed Oct. 18, 2024
We moving from MD to Frankford, DE and the excellent. The movers was super professional, polite and super hard working. They came & right away started to clear the storage unit then continue to the home to get the rest of the truck, we had a full truck with lots of items. They kept the price the same even though we had more items. I really appreciate them so much and my boyfriend will be moving soon also and we are definitely going to call AmeriSafe Moving Services to help us with his move. I highly recommend them to everyone!!!
Reviewed Oct. 18, 2024
This company was a pleasure to work with. This is our first time using them for a move. They are punctual, detail oriented and thorough. We never have to worry about our belongings as they pack every single item with care. They come prepared and handle even the biggest moves without any complaints. We would definitely recommend them to anyone moving. They make moving easy.
Reviewed Oct. 16, 2024
Whatever you do DO NOT USE THIS COMPANY!! They tell you sooo many things and make promises they have no intention of keeping, and then hide behind their "contract" to avoid any responsibility for the unnecessary stress and inconvenience they throw at you by NOT COMPLYING with their statements which are a verbal contract and legally enforceabel.
I set my move up with over 3-weeks lead time for pick up and delivery, yet I had to argue with this idiots constantly just to get confirmation over things they stated in emails and over the phone. THEN they contracted with IMoversLLC in New Jersey who again did not comply with the stated agreements. AVOID IMoversLLC at all costs as well. They are completely unprofessional and need to be shut down along with this bogus moving organization.
After threatening a lawsuit, and paying 78% of the bill, these guys magically found a way to meet my previously agreed upon delivery date, and today I found out that that won't happen exactly. Nope, now I have to wait an additional two-days which is costing me $$ for having to stay in hotels while they get their jollies jerking me around. Worst company I've ever dealt with. Do yourself a favor and use PODS or a nationally recognized moving company. BTW, I'm a vet and they treated me like dirt. If I could rate them below a "1" I would.
Reviewed Oct. 16, 2024
Amerisafe and Cobra Van Lines team arrived, professional and equipped, they saw everything that had to be taken, in the middle of everything I told them about the death of my husband that those things are very important to me, those are my husband memories, the Cobra team began to pack everything nice and protected, this team has a beautiful charisma. They made me laugh while they packed everything, making me forget how painful it was to lose my husband, once the work was finished everything was well wrapped, I thanked them for their excellent work. Thanks to Cobra Van Lines and their team, they made this move an easy day for me, from my heart I thank them, highly recommended.
Reviewed Oct. 10, 2024
Thank you Amerisafe Moving Services and Cobra Van Lines. Miguel and crew arrived promptly and were very professional and courteous. Could not have asked for better service. They were timely and worked quickly. Any questions were answered. Could not have asked for better service! I will recommend to all friends and family.
Reviewed Oct. 9, 2024
After searching online for a reputable moving company I founded AmeriSafe Moving Services. Everyone was very polite and courteous. The movers are very very professional, polite and super kind. They took care of my belongings and loaded the truck very nice and neat. They were on time. Everyone had a uniform and I felt so happy to have them helping me with the move. After hearing so bad stories about moving companies I feel so blessed to have an excellent moving experience. Those guys are awesome. I will highly recommend to everyone looking to move long distance to go with AmeriSafe Moving Services. They really strand behind their word!! Great service.

Reviewed Oct. 8, 2024
This turning into a nightmare! No response from the moving company! They put our furniture and etc. other items in storage. Afraid we won’t ever see them again. No response for 3 days. First we could understand they were coming and would be there in a couple of days. Now no one answers. And now who do we call for an answer! If they lost our stuff just say so! But let us know what is happening! Is that too much to ask?
Reviewed Oct. 6, 2024
Andrew my rep with AmeriSafe Moving Services did an excellent job explaining the whole process, he was always available for all my questions. Everyone at customer service were very helpful throughout the all process. AmeriSafe sent us an EXCELLENT TEAM to do our move. The movers were very professional, efficient and super knowledgeable. They worked quickly but they were very careful with all my items. They are AMAZING I must say. I am SUPER HAPPY with their excellent work. Those guys are heroes. We loved them. Thank you so much for excellent work and will definitely recommend AmeriSafe moving services to all our friends & family!!
Reviewed Oct. 6, 2024
The service was great!! Very fast moving process and arrived on time! Made sure all my boxes were taped shut and safe. Had multiple people help to make the move faster. They had extra supplies as well. It was really really good and they kept it all very very very very clean.
Reviewed Oct. 4, 2024
Cobra Van Lines, Dany and his team did a great job for our AmeriSafe move, job ** packing in space was nicely done. They were curious and professional in their service. We moved some furniture and lots of boxes. But somehow they made it work in the space they had available.
Reviewed Oct. 3, 2024
Professional, fast and friendly. This was a wonderful experience and the guys were on time, packed everything really well and were very careful. They left everything clean and done. I’m very thankful for their work. I’d hired them again for their service and tell my friends to hire them too.
Reviewed Oct. 3, 2024
Alex and Rus from the company that moved my things were fantastic! They were careful, efficient and very well organised. They put everything where I asked and were very polite and friendly. I would definitely use them again and highly recommend them. Just a GREAT moving experience and well within my budget. VERY HAPPY! Thank you.
Reviewed Oct. 2, 2024
The man who made my move was very efficient and helpful. This made my move much easier. I had some very heavy pieces of furniture that he handled with ease. I don't remember his name but it was for order number **. Thank you for all the help Janice **
Reviewed Oct. 1, 2024
The crew that AmeriSafe Moving Services sent us were very professional, courteous & patient with a first time mover. The price was great. No hidden fee. I didn’t know what to expect for first time moving but the experience with the movers was excellent and pleasant. Kendry his team were excellent to work with and I will definitely recommend AmeriSafe Moving to anyone!!
Reviewed Sept. 30, 2024
I signed up with AmeriSafe Moving Services within 20 minutes. The estimate was given over the phone by Alex based upon the information I gave him. Afterwards I had to revised the items I was shipping because I had more than I initially realized. New estimate was giving and when the movers arrived I was slightly over but they honored the original estimate and they also going to deliver my goods the next day as promised. Originally I was scared as I heard bad stories on other movers but this experience matched my greatest expectations. I want to thank AmeriSafe for job well done and will definitely recommend them to anyone!!
Reviewed Sept. 30, 2024
This company is a complete and utter scam. DO NOT LET THEM LIE TO YOU AS THEY ARE NOT A MOVING COMPANY AND SUBCONTRACT THE MOVE TO OTHER COMPANIES which leaves you in the dark on everything. Lies upon lies and our cost continues to go up. We were abundantly clear that we wanted our stuff in its own truck and was promised by DEAN that our stuff would be shipped in its own truck numerous times. We told DEAN that we would be in Texas on a specific date and was assured our stuff would arrive then, next thing you know we arrive in Texas and I get a call letting me know our stuff is 2 weeks out, like who in the hell would set someone's stuff to arrive 2 weeks after they get to their home????
We have tried to contact DEAN on numerous occasions however he is nowhere to be found, once we paid our initial deposit of $6,000 he was always unavailable and we to this day have never heard back from him on anything. We got shuffled around to others and 1 rep even hung up on my wife... Our total is now up to roughly $15k and counting AND MY WIFE AND I PACKED 95% of our stuff ourselves even though we paid for a full pack and haul. I cannot express how violated we are feeling as moving in of itself is stressful and we have spent a ton of money with these folks only to be let down and lied to.
Reviewed Sept. 29, 2024
Coordination from AmeriSafe Moving Services to the movers was flawless. Movers were prompt and on time, very importantly our personal items were packed professionally with bubble wrap, moving blankets and shrink wrapped making sure we will get it in a perfect condition in FL. The team are super professional and friendly. I highly recommend AmeriSafe moving services to all your moving services. Great service.
Reviewed Sept. 28, 2024
Mark my salesman at AmeriSafe Moving Services was great, super helpful & knowledgeable. He ease all my worries about the moving process from NY to Easley, SC. Movers came right in the time frame that was provided, very nice, fast & efficient and very very respectful with my belongings. We moving lots of items and the way they took care of it is outstanding. I will absolutely will recommend AmeriSafe to any and everyone looking for long distance moving. 10/10 all the way.
Reviewed Sept. 28, 2024
Misquoted my move costs by 100%. I could not believe that the resulting cost was 2x the estimate. They only did this so they could be competitive, and in the end they were the least competitive option. To add insult to injury, when I called Leo to let him know of their error, they hung up on me. Their sales tactics are aggressive, misleading and unconscionable. They put so much pressure on me to sign that day, even though I insisted on getting other options. Do not use this company.
Reviewed Sept. 28, 2024
Thank you Amerisafe Moving services for having Cobra van lines doing such a great job. Miguel’s crew were friendly and efficient doing all my services and wrapping my furniture nice and properly. I will recommend Cobra and amerisafe to all my friends. Miguel was patient to explain everything and also they did an amazing job. I’m happy They get such of good crew.
Reviewed Sept. 28, 2024
AmeriSafe moving services is a great company to work with, I was recommended to them by another moving company that moved my mom to FL and did excellent work. Emmet set up everything very smoothly and quickly. Movers came did excellent job protecting all my belongings, they are the BEST. I will always use them. Thank you again to AmeriSafe for setting up the move for us, will keep recommending to all our friends and family. ❤️
Reviewed Sept. 28, 2024
Professional and upfront. Very clear about service and pricing. Great job packing and making sure that items are safe and secure. I had an excellent experience working with Dan and the team. I appreciate their help during my move. It made an exhausting and time consuming time very easy and manageable. I would recommend this to a friend or family member.
Reviewed Sept. 27, 2024
Amerisafe and Cobra van lines They did a very good job, very kind, very courteous. They packed everything at a timely manner. I would recommend them to anybody. All they do is stay focus on the job to the guy that done did it a great job. They did a really really really really great job.
Reviewed Sept. 27, 2024
We relocation to FL and we had AmeriSafe helping us with the move. When movers came to our home we had a lot of more items, but the movers helped us to pack all our items and helped up with the price. I am very satisfied with their service as they are very professional and efficient with their work. I am very amazed with their worked they provided as they don’t stop for a minute. I appreciate the help, I couldn’t do it without those guys.
Reviewed Sept. 27, 2024
The crew at Cobra Van Lines made our moving experience a great one. They had to move us during hurricane Helen which came with its own challenges but the crew kept us updated while navigating through the storm. When they showed up they were prepared and did a quick and thorough job. I would definitely use them again when I need to make another move.
Reviewed Sept. 26, 2024
I worked with Cobra Vanlines and did they a good job making it a quick and easy move in. They moved all the stuff with delicate care and got the job done well! I highly recommend anyone else to use Cobra Vanlines for their move in needs. As they did a very good job at preparing the move in for us and made sure everything was taken care of.
Reviewed Sept. 26, 2024
My experience with this company was everything I hope it would be at the end of the day, the price did not change, the Customer service was great, definitely plan on using this company again. Thank you
Reviewed Sept. 26, 2024
AmeriSafe Moving Services is the best moving company by far. They set up the move for my mother from Saratoga Spring, NY to Waterford, CT and I must say the service was excellent from pick up to the delivery in CT all in the same day. The team are super friendly, super efficient & super professional! They were very careful with our items and not a single item was damaged. They conducted themselves professionally, without any misbehavior, maintaining a calm atmosphere. Overall, I would highly recommend AmeriSafe for anyone looking for an stress-free and efficient moving experience!
Reviewed Sept. 25, 2024
I am very happy with the service I received from AmeriSafe Moving Services, and Cobra Van Lines, the trucking company they hired. Andrew, and Miguel and the crew were amazing. I got screwed over by another moving company, and they rerouted to get me taken care of. They didn't have to do what they did, but they got me taken care of. Fantastic service. I will definitely recommend them to anyone else planning a move, as well as using them again if I ever move long distance again.
Reviewed Sept. 25, 2024
Professional and quick moving and packing. Explained everything well, and took great care of my items. Would use this service again. I would recommend using this crew and company again to all my friends and family. Arrived on time and worked quickly. Packed unusual items well. The people were curious and professional in packing and moving the items needed.
Reviewed Sept. 24, 2024
I was impressed with the effort made to keep us informed about expected arrival time and anticipated departure. The men that did the packing were polite and kind about explaining the procedure. This was very reassuring. We are in our late seventies and this move has been stressful. It is a relief to feel our belongings are in competent hands. Thank you.
Reviewed Sept. 24, 2024
After living in NJ for over 28 years we decided to move to DE to be near our Daughter. I found Amerisafe Moving Services online and went through the process to book our move. My sale was very great and professional. He set it up and I was very happy. Movers came right on time explaining the process and started to work right away. They packed all our belongings very efficiently and cleaned everything after they were done. Very very professional and efficient. I am very grateful to have this company move me. I will definitely recommend to everyone.
Reviewed Sept. 22, 2024
Between America’s and Cobra van lines. The workers were very kind and professional. They were particularly nice to my 90-year-old mother. They all did an excellent job. I will recommend them to anyone who needs help moving to a new location, it was a great experience. I love them.
Reviewed Sept. 21, 2024
I found AmeriSafe moving services online and called and spoke to Brandon, he was great and his communication level was very good, we felt very comfortable with him and we booked our move to AR right away. This is our first time moving cross country and I was very nervous about it but when movers came I felt in ease. They worked very efficiently and wrapped all our furniture to perfection. Highly recommend to all. They are the BEST!!
Reviewed Sept. 20, 2024
We relocating from NY to GA and we found Amerisafe online. Jhone was out salesman and he was very nice and professional, he set up everything very quick. This is my first time moving cross country and I am happy I chosen this company. Movers came on time and packed everything professionally and efficient and I am super satisfied. Highly recommend to anyone. My mom is moving next week and we are going to request the same movers ❤️.
Reviewed Sept. 20, 2024
Alec was amazing at AmeriSafe. The organization process was smooth and he was extremely reactive and gave me a great price. When the mover arrived they were courteous, professional, and friendly. They wrapped everything beautifully. I’ve moved 22 times and this is the best move so far. I highly recommend them to anyone looking for the best company.
Reviewed Sept. 19, 2024
Amerisafe is a SCAM. Slick salesman never mentioned they were a broker not a mover. THEY ARE NOT MOVERS. Day of move the movers came gave us a quote. Never mentioning this quote was incomplete. Second day of move They loaded a truck. After they completed which they actually still left some items … they gave us another quote. I did not agree to this. My elderly mother was there and signed….. after I was made aware the total cost was 15k over the original estimate I requested they release my items. They told me only if I pay 13k ALEC FROM AMERISAFE THEN BLOCKED US.
Reviewed Sept. 18, 2024
Walter and Isiah were real professional, they definitely made me feel more than comfortable about the job, and the experience was great overall. Walter was able to explain everything very well and was able to also help out with the price due to me having more stuff than I thought.
Reviewed Sept. 18, 2024
Guys did a great job. Top notch crew. Alex and crew were on time and worked hard. Pleasant. Actually did a split move so we're here 2 times and both times very pleased with them. From the pickup to the 1st delivery in Ohio everything went smoothly. Would highly recommend.!!! Even the neighbors were impressed.
Reviewed Sept. 18, 2024
An Absolute Nightmare with AmeriSafe Moving Company. I cannot express how infuriated and disgusted I am with the appalling service provided by AmeriSafe Moving Company during our move from Georgia to California. What was supposed to be a straightforward relocation turned into a relentless ordeal that drained us financially, emotionally, and physically.
Deceptive Pricing and Hidden Fees. Initially, we were quoted $2,500 for our move—a figure that seemed suspiciously low compared to an $18,000 quote from another company. We should have trusted our instincts. After updating our inventory list, the price inexplicably jumped to $5,000. While we anticipated some increase, we were blindsided when the foreman arrived and declared the actual cost would be $9,000. This astronomical hike came without warning, forcing us to scramble for funds we didn't have. It's clear AmeriSafe engages in bait-and-switch tactics, luring customers with low estimates before inflating costs when it's too late to back out.
Unprofessional and Unreliable Movers. Without any prior notice, we discovered that AmeriSafe had outsourced our move to a brokered company—a fact never disclosed to us. The movers arrived with a truck too small to hold our belongings, delaying our departure and causing me to reschedule with my new employer. Their lack of preparedness was not just inconvenient; it was utterly unprofessional.
Abysmal Customer Service and Communication. After waiting four agonizing weeks, we received a vague call promising delivery in "3-6 days." The movers eventually showed up unannounced on the seventh day with a massive semi-truck, blocking our residential street and attracting the attention of the police. Common sense dictates that a semi-truck isn't suitable for most neighborhoods, but apparently, AmeriSafe lacks both foresight and logistical competence.
To add insult to injury, we were ambushed with an additional $1,200 fee for a shuttle service since the semi-truck couldn't access our home. This outrageous charge was never mentioned beforehand. When we reached out for clarification, both AmeriSafe and the brokered company dismissed our concerns and were shockingly rude. The dispatcher even had the audacity to yell at my wife, who was alone with our three-month-old baby, causing her immense stress and emotional distress.
Damaged Belongings and Incomplete Service. Upon finally receiving our items, we were appalled to find our boxes crushed, mishandled, and carelessly dumped throughout our home. Fragile items were not respected despite clear labeling, one of our safes was damaged beyond use, and the movers even knocked over our TV in front of us. To top it all off, despite disassembling our bed during pickup, the movers refused to reassemble it, leaving my pregnant wife with scoliosis to sleep uncomfortably after weeks without a proper bed.
A Warning to Potential Customers. AmeriSafe Moving Company operates with a blatant disregard for customer satisfaction, honesty, and professionalism. Their practices are deceitful, their communication is appalling, and their service is nothing short of disgraceful. We were left $10,500 poorer, emotionally exhausted, and feeling utterly violated by this entire experience.
Final Thoughts. It's unacceptable for a company to treat its customers with such contempt. We demand immediate action to rectify these issues, including a formal apology and appropriate compensation for the undue stress, additional costs, and damages incurred. AmeriSafe Moving Company needs to reevaluate its business practices immediately. We hope this review serves as a stark warning to anyone considering using AmeriSafe Moving Company. Don't make the same mistake we did—steer clear of this company at all costs.
Reviewed Sept. 17, 2024
Before committing any funds to Amerisafe be forewarned that they will only refund your money at 20 cents on the dollar rate. Their estimate means nothing because the actual mover will conduct their own calculation and in my case demanded an additional 6 thousand dollars. You can’t refuse to pay because Amerisafe will only refund 20% of your down payment which in my case was 8 thousand dollars. I don’t recommend this company to my worst enemy.
Reviewed Sept. 17, 2024
Service was excellent and wrapped tightly in a timely manner. Only small concern was a misunderstanding on pricing, $200 for packaging that I thought was included but was sorted fine. Otherwise was excellent and professional. Van arrived on the earlier of the 2 listed days; and in the morning. All items were treated with care.
Reviewed Sept. 15, 2024
Have you ever moved in a sophisticated way? If not try AmeriSafe. This company will leave up to your best expectations. From the first call all went great no complaints. Movers were very polite and efficient, they were careful with the job that they doing. Team were Very responsive and kept me informed throughout the process. Will definitely recommend to everyone.

Reviewed Sept. 15, 2024
Updated on 09/28/2024: I wrote a review here on 9/15/24 so that consumers would be aware that this company will lie to you about its policies and its ability to move you on an certain day and then scam you and say “your stuff will take 7 days to arrive” and “you will be notified of your move date THE DAY BEFORE” (how could that possibly be good for anyone?). Someone named adrient responded to my post and said they want to try and make it right. They offered $300 to change my original post. They bribed me to lie on their behalf. I responded and said that if they refund the entire amount that the swindled out of me in an unethical way - I would change my review to reflect that they made it right in the end. Shame on this company.
Original review: Liars. I was lied to and coerced into paying a deposit before even receiving the contract. Nothing they stated in the initial phone call was legit. "You can cancel at any time up to 7 days before your move day." "If you don't pay now you'll lose out on the deal." "We can move on that specific date." A couple weeks later, on a whim, I googled this company and read waaaaaay too many reviews about people having to pay twice as much on moving day, when you have no other choice because you have to be out of your home.
I also read that people didn't get their stuff at all, that it was broken and that they had to pay even more at times. One lady got one box back and everything was broken. I immediately asked for a refund and they refused. After many many phone calls where I was hung up on and treated disrespectfully. I was able to get a measly 500 back out of 2400. I tried to get the money back from credit card company but because of the contract which was signed thinking that what they said on the phone was the real policy, I was unable to. I just gave my information about this company to the US Moving Protection Corporation. If this has happened to you. Complain here: **
Reviewed Sept. 14, 2024
Amerisafe and Cobra Van Lines provided great service! I was notified in advance of location and proximity to my house. Staff were friendly, courteous, professional and caring. They talked to me about each step of service that would be given. I appreciate the care they took with my belongings, and safe handling. I would hire them again! Thank you.
Reviewed Sept. 12, 2024
Majdi was incredibly helpful and easy to work with and offered to help us build anything we needed help with. Was super understanding of our living situation (on an Army base) and communicated well - felt very comfortable with our stuff being with him. Worked for us and did what he could to make our move easy!
Reviewed Sept. 12, 2024
My experience with AmeriSafe was great, from initial conversations with Jimmy to customer service was excellent. Jimmy was awesome to work with, was very patient with me and explained me all the process. Movers called me 1/2 an hour prior to arrival they did the initial walkthrough and notice I had more items than anticipated but they worked with me and I am very happy with the price. I couldn’t have asked for a better moving experience. The team was very patient and professional and I felt very comfortable with them in my home. I would strongly recommend AmeriSafe for anyone considering a long distance move. AmeriSafe definitely stand up for the name ❤️.
Reviewed Sept. 12, 2024
All workers were excellent. Excellent job with me. He was the leader. Will and Kevin were also helpful. Cobra Van Lines is a excellent company. The guys were very careful with my furniture and very pleasant to speak with and professional. Very can do attitude and clean. They were the best movers. I'm very very impressed. I would highly recommend.
Reviewed Sept. 12, 2024
From start to finish my experience was great! My coordinator was helpful and patient. The men who came to pack up my belongings were nice and respectful. This company was all around professional and I would highly recommend using them.
Reviewed Sept. 12, 2024
I was given false information. Broker CLAIMED you are veteran owned and veteran run. LIE to get my down payment. I was given the run around. When I would call, no one would answer. NO one came to lay eyes on the items and an underestimate was given. It cost me more. I was not fully informed by YOU.
Reviewed Sept. 11, 2024
Months ago, I started quoting different moving companies. After so much searching, I decided on the company Amerisafe and Cobra Van lines. The budget was the lowest, the references received were very good, so I hired them, after the experience I can say which was the best decision, the responsibility, the treatment and the care of my belongings made me feel very satisfied with their service, I recommend.
Reviewed Sept. 11, 2024
A few months ago, I started looking at prices from moving companies and decided on Amerisafe and Cobra Van Lines. Their prices are the best. The treatment I received from the moving staff was excellent. They took care of and transported my belongings as if they were theirs. All the items arrived in good condition at my destination, New Mexico to California. In short, if I need this service again, I will hire them again. 100% recommendable and trustworthy.
Reviewed Sept. 11, 2024
Beware, this company will intentional provide a misleading quote to secure your business, only to raise it (in my case more than double it from $~$5k to ~$12k on the day of the move!!!!) This is an absolute fraudulent business practice. Additionally, they require a deposit of 50% upfront, which they will not refund if you cancel after you realize you’ve been scammed. This company is a scam and no one should fall for it like I did unfortunately. I welcome someone from Consumer Affairs or anyone else to reach out to me.
Reviewed Sept. 11, 2024
I recently used AmeriSafe Moving Company for my move, and I have to say, they made the whole process so much easier than I expected! Right from the start, their customer service team was super helpful and friendly, answering all my questions and guiding me through what to expect. On moving day, the crew showed up right on time, which I really appreciated. They were polite, efficient, and handled all my stuff with care — you could tell they knew what they were doing. They worked quickly but didn’t rush, making sure everything was packed securely. I was a bit worried about a few fragile items, but everything arrived at my new place in perfect condition! What really stood out to me was how stress-free the whole experience was. Moving can be such a headache, but AmeriSafe really took the edge off. If you're looking for a moving company that’s reliable, professional, and just plain good at what they do, I’d definitely recommend giving AmeriSafe a call.
Reviewed Sept. 10, 2024
Here's my honest experience. This is not a knock to the actual laborers. This is a review of headquarters, sales, customer service, and dispatch...who were communicating badly and rudely along the entire way. This is for a long distance move from Illinois to Virginia. Booking the move: Bait and switch. I do not know if their sales reps are in-house or a lead generation service, but as a professional marketer myself, I can say with certainty that the experience I was sold was not reflective of how it all went down. Robert ** utilized techniques to distract me from getting all the way through my inventory, and then a good portion of it was missing on the estimate, even after going over it several times.
He assured me that I wouldn't find a better quote elsewhere...which was indeed true. But that's because they do not account for the size of your furniture, and they do not inform you that the actual movers who pick up your stuff will upcharge you BY A LOT to repack your things. I was told that it will take 2-3 days usually for a long distance move under 1000 miles. My move was 800 miles, so we estimated 3 days, thinking it was a safe bet. I was also told that Robert would be my main contact and that if I had questions during the move, I could reach out. I was literally unable to get him to respond to me once the contract was signed. Basically, never heard from him again. I even called back the week before my move because I was concerned that not all my items were included and paid a lot more to include more inventory.
Bottom line.....they'll quote you an estimate that seems lower than competitors but be prepared to pay at least double on the day of your move. Heed my advice: Go ahead and pay a moving company directly and pay the larger fee... Do not use this broker. They will bait you with lower costs... But it'll end up costing the same, if not more, but bad communication.
Moving Day: Illinois Movers ended up being who they contracted to manage my move. Day of, the foreman walked through my home and demanded an additional $5,000 on the spot, which effectively doubled the cost of my move. They also brought too small of a truck, even for the inventory that was DEFINITELY on the list. So they had to get a 2nd truck. They charged me $2,300 literally just in packing supplies. Boxes and tape. And regardless of the fact that I was using brand new moving boxes, and told the people who did my estimate that I had loose items (large children's toys, bikes, etc)... They never informed me that these would need to be repacked. They took my small boxes and stacked them inside big boxes.
I called AmeriSafe immediately, who up until this moment had been somewhat kind to me. They would not answer or call back. Illinois movers were about to leave after about 20-30 minutes of me attempting to speak to Amerisafe, so I finally had to give in and write a $5000 check on the spot or they were going to leave. It left me no time to get a new mover, and my house was selling the next day so I had no choice. When I finally spoke to someone, half of my move was already over, and the snarky customer service girl basically threw it all back in my face and made it all my fault for "being dishonest about my inventory." She also accused me of not reading my contract and wouldn't even bother to show an ounce of care, concern or empathy. When I asked about the arrival date of my things, I was estimated 3-7 days. Even though I was originally told by Amerisafe sales...2-3 days.
En Route: Little did I know (again, horrific communication all around), Illinois Movers ALSO subcontracts and has no control over when my things will arrive. So, I show up at the new house 3 days later as planned.... I'd received no communication whatsoever about delivery times, so I called Amerisafe back and the same snarky girl from customer service now quotes to me 14 days. Then later said up to 21 days! Still, no empathy or care for the service and miscommunications. And when I told her what I was originally told, she gaslit me and said that they wouldn't have told me no such thing.
So then I called Illinois movers... And another guy says, "well legally we have up till 30 days." He provided no information on the location of my stuff and just told me that I'll get a phone call the day before, but he can't tell me how long it will take. This went on for about 5 more days. No new information...just snark between both Amerisafe and Illinois Movers.
Surprise Sub-Contractor #3!: FINALLY, I received a text from a random number I've never seen before. A nice young guy says he'll be doing my move the next day. (This is 6 days after I THOUGHT I'd be receiving my belongings). He tells me that will ONLY accept cash, zelle, or postal money order. I found that to be extremely sketchy and strange, but I let it go because he claimed that he gets scammed a lot. Mind you...this is the first time I'm finding out that my stuff is no longer in the hands of Illinois Movers but ANOTHER subcontracted moving company. I let that go...because at this point I'm exhausted and upset. This whole time I was staying with family with me, my 2 year old, and my cat....which was 2.5 hours away...because I couldn't stay in the new house with no supplies or place to sleep. So I drive out to the new house and as soon as I arrive that afternoon, I get another text from the guy saying he won't make it and he has rescheduled my move to the following day.
Day 7 Final Delivery: I'm waiting for the moving truck. I'm in the house. Then suddenly 2 strange cars pull up in my driveway. I walk out to ask if I can help them, and they say they're from CRAIGSLIST. CRAIGSLIST, guys. It turns out that the sub-contracted mover that Illinois Movers hired, was literally just 1 little guy with a huge truck. And this guy put an ad out for movers to help...and he used CRAIGSLIST. And he sent them pictures of my house. He shows up 30 minutes later.... I give him cash...and they do the job. By this point I'm exhausted, and I feel betrayed. And I also feel extremely unsafe that random NON-PROFESSIONAL grown men know where I live and have photos of my house on their phone. I felt like my belongings were held hostage. Do not use AmeriSafe. My nightmare is over... But it feels icky and awful having gone through this.
Reviewed Sept. 10, 2024
Preparing to move cross country had been very stressful. With the superb help, knowledge, advice and customer service of my agent Andrew ** this is a major aspect of this move that I have complete confidence in. In the future, if needed, I will move with them again and recommend to anyone moving near or far.

Reviewed Sept. 9, 2024
Our move was initially quoted at 1.3K (no living room furniture being moved, no dining table). We literally had boxes, wash and dryer, our two desks, and our bedroom furniture. They arrived LATE on 8/23 our move date…3 hours late to be exact. The movers then stated it would be $4K to move… And also stated they needed more space in the truck which was full with other peoples things. They got to work and finished at 5-6 PM that day. The movers themselves were nice and go to work but very chatty which I believe made it take longer. We had already packed everything up. They just had to take apart our bed. Should have been an easy quick move.
Fast forward to now 9/9… I have had to call numerous times to get an update and never getting an answer on when my stuff will arrive. We had asked for delivery a week after our move out day 8/30… They laughed at that. Cool, whatever, but now it’s 9/9 and my stuff is still in WA not en-route and they are saying MAYBE this week. This whole experience has been a literal nightmare from the price, to how they had our stuff loaded like Tetris in the truck, to now sitting waiting with no date on when our things will arrive. I’m giving this a 3 stars because while Amerisafe hasn’t helped much they have tried to be nice and polite. Once my things arrive I will update but as of right now I’d never recommend. My initial move from TX to WA my stuff came promptly. Now coming home my stuff is being held hostage with no idea when it will arrive. Sitting in an empty house for 2 weeks already is QUITE DEPRESSING and adds to the stress.

Updated review: Sept. 9, 2024
Customer relations reach and offered to refund my deposit in full.
Original Review: Sept. 9, 2024
Do not book your moving service with this company. A filing with the & BBB, Attorney General Office. My request for a walk through was documented as not interested & the day of my move a revised estimate was provided nearly three time the initial estimate. I called the company moving / billing supervisor and was told only $150 of my funds would be returned, I was not eligible for a full refund.
Reviewed Sept. 9, 2024
Having acquired the services of this company, Amerisafe, was the best decision I could have made. They were very careful with the objects, and kind, and the experience was incredible, the journey from Kansas to Colorado was very comfortable, 100% recommended for moving, with the confidence that the company provides.
Reviewed Sept. 8, 2024
They were amazing, had great attitudes, and explained everything very well!! Great team!! I would definitely recommend to all my friends! They were very nice to my dogs and gentle with my furniture!!! Daniel explained my estimate to me very well and went through my quote in thorough detail. I did not even need to call customer service because of how knowledgeable the team was on everything.
Reviewed Sept. 7, 2024
I did my move with Cobra and, Amerisafe send it us. This move been weren't be easy for us without their help. Thanks Amerisafe and Cobra to help me out with my move. They really took care about my stuff. Highly recommended. Thanks again guys.
Reviewed Sept. 7, 2024
This is not a real moving company; it's a broker company. Please, please stay away from them. They called me, and the representative convinced me to pay a deposit based on a very low estimate of 900 cubic feet, with a total charge of over $5,200. When it came time to load my items, they sent a different company—Best Quality Movers. This company re-estimated and determined I needed 1,400 cubic feet. When I called to address the issue, they told me there was nothing they could do and I had to pay the additional $2,000. They never refunded the difference.
Unfortunately, I had no choice but to pay the extra $2,000 because I didn’t have time to find a reliable moving company. To make matters worse, when Best Quality Movers delivered my items, the majority of them were broken, resulting in a total loss of over $4,000. When I reported the damage, they sent me to a HelpDesk, and after more than three months, they compensated me with just $125. It was the worst experience, and I absolutely do not recommend them.
Reviewed Sept. 6, 2024
These guys are a scam. They broke two TVs cost 7.5 K dollar and they run away from claiming insurance Bring us any information in general. They have multiple answers For any question you have. It doesn’t matter who’s packed. There is no insurance because they don’t want to. They like only to get paid and then don’t like to take responsibility for their job Or contractors because they don’t have workers. No one in this office knows who is the owner or who should I contact in case my stuff got broken. Don’t pay them a penny, you’re going to regret. I’m talking about the TVs only. I don’t start talking about the table, the minibar and my sound bars. They also always promise you everything so you can hang up because they need to keep scam other people.
Reviewed Sept. 6, 2024
The actual movers were great. AmeriSafe ripped us off. Gave a completely inaccurate estimate and I was supposed to receive a call back from a supervisor but never got a call. If we weren’t on a deadline to move I would’ve told them to kick rocks. Avoid using at all costs unless you wanna get ripped off.
Reviewed Sept. 5, 2024
Long-distance and interstate moving can be confusing and stressful, but I was fortunate to have outstanding customer care from Geovany. He went above and beyond to partner with me on my move and to ensure that all my questions and concerns were addressed competently and timely.
Reviewed Sept. 5, 2024
Great company to work with, Our experience with AmeriSafe moving services was nothing short of exceptional. From the initial quote up to the final delivery of our belongings, their service was top-notch. Price was competitive with the other companies. Customer service was outstanding throughout the entire process. The moving crew was friendly, responsive and always willing to go the extra mile to ensure that we were satisfied with the service provided. They made our long distance move a stress-free experience, highly recommended.
Reviewed Sept. 5, 2024
Awful deceptive crooks. They made our cross country move a total nightmare. Stay away! They showed up over a day late & took forever then charged way over the estimate & took weeks to deliver our property when they told us it would be much sooner. They over promise & under deliver.
Reviewed Sept. 3, 2024
My mother in law is moving from New Jersey to North Carolina and we reached out to several movers for quotes and their expert advice. After speaking with several companies we settled on Ameri Safe who had a reasonable quote and some great advice. They contacted us several times prior to the move to check on things and to make sure we were ready. On the day of the move, the movers were prompt and during the walk through realized that there was more than we thought. We worked through the differences and they were excellent through the pack out process.
Updated review: Sept. 9, 2024
The company reached out and offered a financial settlement which we agreed upon.
Original Review: Sept. 3, 2024
Updated on 10/07/2024: Horrible company and terrible moving experience. Made a financial offer for me to change my review. Then they never paid the settlement. And now they’re nowhere to be found. I just today realized something else that they lost in my move last December. It never ends.
Original Review: I have moved several times in my 84 years. From the first time as newly weds when we fit all our early belongings in our car, to many years later with a household of five and enough belongings to fill a large moving van. This last move was somewhere in the middle and it was a nightmare. All I can advise is that no one should do business with this company.
They farm your job out to fly-by-night moving companies that take your money and are never heard from again after they move your belongings. They broke things, lost things and refused to accept any phone calls or responsibility. They were literally in the wind. I am still discovering things that went missing. As far as I can tell, they lost 3 boxes. They also broke and otherwise damaged items which they have never acknowledged. They don’t usually answer their phone. The one time someone (accidentally, I’m sure) answered the phone they took my information, promised to call me back then they hung up. I never heard from them again. NEVER HIRE AMERISAFE.
Reviewed Sept. 2, 2024
This is my first time moving long distance after living in CT for over 65 years. I was looking for a reputable moving company and I found AmeriSafe Moving services, I am very happy that I found them. They explained everything to me and they promised me that everything will go fine. They were total right, movers came on time did the walkthrough and noticed that we have additional items and packing materials but they worked with me and gave me a great price. I am so grateful to have this great company and excellent movers, very professional and efficient. I will definitely recommend AmeriSafe to anyone looking for a great company ❤️❤️.
Reviewed Sept. 2, 2024
Avoid AmeriSafe Moving Services at all costs. Sam **, their dishonest representative, will lure you in with a low quote, repeatedly assuring you that it's all-inclusive with no hidden fees. No matter how many times you ask, they’ll insist there are no extra charges. But when the movers arrive—often just a day before your move—you’ll be blindsided by a surprise "binding fee," which is simply their commission, pocketed under the guise of a down payment. This fee is never disclosed in any paperwork or contracts until it’s too late, leaving you with no choice but to pay under duress.
Despite packing most of our items ourselves, our final bill skyrocketed from $7,800 to $15,000. They even blocked access to our original documents, but I have text messages proving Sam is a bald-faced liar, confirming in writing that the $7,800 was supposed to be all-inclusive. Yet, the movers presented new documents and charges we never agreed to. AmeriSafe has perfected the art of exploiting people during one of the most stressful times in their lives. Don’t fall victim to their deceit. Avoid this company at all cost. I work for one of the biggest Law Firms and Ca. They will be hearing from me for sure. *See the text messages from Sam **...
Reviewed Sept. 1, 2024
First time moving cross country and reach out to Amerisafe Moving Services to help us. They were very quick in responding to our inquiry, Jimmy was good in helping us get all set up. Movers arrived on time for pickup. Upon arrival they started the process of emptying out both units. They were very meticulous ensuring our items and furniture will arrive damage free. They going to make sure we get it on time in FL as we going to be there only for couple of days. Highly recommend AmeriSafe to anyone. 10/10.
Reviewed Aug. 31, 2024
I reach out to AmeriSafe to move us from state to state. Things got very miscommunicated with the moving dates and the inventory but the movers were able to accommodate us to the best of their abilities which we really appreciate it because moving is never fun but those guys did it right. They were able to wrapped and load very efficiently and carefully. Thank you AmeriSafe to send us a great company!!
Reviewed Aug. 31, 2024
I was a bit concerned from the beginning, but they alleviated my worries by performing their very best service. The pickup and delivery personnel are absolutely outstanding, kind, and very courteous. If you’re looking for hardworking professionals who will deliver your goods safely, I can’t recommend them highly enough. I’m incredibly impressed—thank you so much for providing such superior service.
Reviewed Aug. 31, 2024
Great experience with the moving team. Smooth experience, they helped with all the boxes and even the things which were additional were accommodated very easily. Excellent explanations for the entire process and they worked with us on price. The time it will take to get to our destination is pretty quick as well including the extra stop in the middle to pick up some things. Would recommend AmeriSafe for the next move!
Reviewed Aug. 30, 2024
We recently used Amerisafe for cross country move from NJ to Michigan and couldn’t be happier with their service. From beginning to end the entire process was seamless and stress free thanks to their professionalism & attention to detail. Veronica at customer service was great and our salesman Lio did good job giving us accurate quote. Overall we highly recommend AmeriSafe to anyone looking for great company for their long distance move. ❤️❤️
Reviewed Aug. 29, 2024
After 20 years living in beautiful Morristown, NJ we decided to move to Bogart, GA. We contacted AmeriSafe to find us the movers for what we believe will be are forever home. 20 years of memories furniture, dishes and our dog were cared for by the movers Amex. We are stunned by what we have accumulated and the gentle hands with which they are touching our things. We really appreciate the team who are working very hard to make our delivery date as we ask for. I would work with this companies anytime.
Reviewed Aug. 29, 2024
I want to start by saying that I never leave reviews (I have maybe left 1 before), but our moving experience was so terrible that I want others to be warned. My fiance and I recently hired Amerisafe to handle our move from North Carolina to Louisiana. My fiance and dad both spoke to the Amerisafe employee, Jimmy, (I'm honestly not sure what his job title is), and reported he was very nice and helpful. So we hired them and that's when things changed.
We had received an estimate, which was below our budget, and we wanted to add on for the movers to do the majority of the packing. The estimate was updated, but it was not clear what the cost breakdown was, despite us asking several times. I asked to be included on a call with Jimmy and his demeanor was dismissive and unhelpful. I really wanted to just get an idea if there was a chance we could go over our budget, but was made to feel like my questions were ridiculous. It's unclear if it's because we had already paid the deposit or if it's because I'm a woman.
Fast-forward to the moving day. This is when we found out that Amerisafe contracts actual moving companies because Exceptional Moving is the company that showed up. They tell us that they will be at the house at 9 (confirmed the night before). They don't show up until 3:30 PM. The boss, Eddie, hired 2 young men to help with the move since he was going to be arriving so much later than originally stated. His communication must have been as poor with these workers as it was with us, because they were also upset about the delay.
Apparently the workers were on the verge of quitting as soon as the truck showed up, but instead Eddie fired them. I would have been understanding if the workers quit but to fire workers when you are already hours behind is a hot-headed and nonsense way to manage business. So now we have 2 men to pack our entire house. Thankfully we had been packing ourselves and ended up packing at least half, if not the majority of the house, ourselves.
The men work until about 10:30 that night and then leave and say they will finish up in the morning. They say that they will be at the house at 7-8, they arrived at around 9:30. When they finish packing, Eddie comes in and tells us we've gone over the estimated cubic feet. He tells us we owe an additional $600+. We try to explain respectfully that the moving experience has not been positive up to this point. Eddie gets defensive at this, gaslighting us and telling us that he's a fair man but that we have to pay. He allowed us to pay "what we could," and we settled on $300. Obviously we had to pay as all of our things were on the truck and he is the one moving our things cross-country.
The whole thing felt like a shakedown. We pay and they get on the road at around 2:30 PM. Initially, we had expected our things to be packed and to be on the road early the next morning. Because they finished late, we decided to stay until the next morning (in an empty house) since we would be driving 11 hours in our own cars and unable to stop since we had our large dog.
I will say that the rest of the move was better. Our things arrived 2 days later. The truck arrived on time. The only negative thing I have to say is that the glass of a large antique picture had broken and the picture was damaged. I expected things to be damaged in the move, the problem was that the picture was placed inside so that the damage was concealed and no one disclosed it to us. When we reached out to Eddie about the damage, we did not get a reply. Damage otherwise was minimal, including some chips in an antique hope chest and a brick on the threshold broken by the moving dolly, but apparently nothing that would be covered by the insurance we purchased.
I called Jimmy a few weeks after the move to discuss our experience. I left him a message and allowed him up to 5 days to get back to me. When he didn't, I called again. It was immediately clear that he was not giving me his full attention as he was talking to people in the background. I asked if it was a good time to discuss the move or if we needed to schedule another time. He told me that he was able to talk. I explained the situation to him, stating that I wanted to discuss and give him a chance to explain things before I went to leave a review online.
After hearing everything, he tells me that I did not have a bad experience because the move did not take 2 weeks and multiple things were not broken. If this is Amerisafe's standards, that is very sad. In fact, I told him so and he told me that I must not have experience with movers. He told me that I must not have been too upset about the experience if I had waited several weeks to call. I obviously don't owe him any explanations but did say that I had other things going on in my life and that I was just getting the chance to call. He did say sorry that the movers were a little late (when in fact they delayed our move several days), however the apology was not sincere.
Jimmy was rude, unapologetic, and defensive the whole discussion. He repeatedly cut me off and spoke over me. In the end, he hung up on me when I asked him not to cut me off. Worst customer service I have ever experienced. I am not leaving the review "to get things off my chest and make myself feel better," as Jimmy suggested, but rather so that others do not hire this company.

Reviewed Aug. 29, 2024
I was a bit concerned from the beginning but, they alleviated my worries by performing their very best service and the pickup/delivery personnel are absolutely outstanding and kind and very courteous so if you're looking for an outstanding and kind and courteous hard working who will deliver your goods kindly and safely again, I can't recommend highly enough, I'm incredibly impressed, thank you so much for providing such a superior service.
Reviewed Aug. 28, 2024
We arranged for Amerisafe (a moving broker, which we were not told at first) to set up our move from Oklahoma to Colorado in April of this year. Initially, we were very pleased, as we were guaranteed a 26-foot truck for ourselves, one that would not be weighed but was part of a deal. We were able to specify exactly what days we wanted for pickup and delivery. Pickup in Oklahoma went smoothly (SDJ Movers) but on the day of delivery, the truck did not arrive. On calling the company, they apologized and said the truck would arrive the next day. Apparently the truck never left OK when it should have.
On arrival in Colorado, the driver and one other person showed up to unload the truck. During the transport, our dining room table, 3 years old and valued at $1000, fell off the truck ramp and split in half. In addition, a storage cabinet, full of items, never made it. Because of the type of truck we received, items were not individually tagged, so it was impossible to know what exactly was missing. We filed a claim, which we had been assured would take care of everything. When all was said and done, the company came back with a $70 offer. This was in May and we still have not received any compensation. We no longer want to deal with this problem. A word to the wise, never use a broker to set up a long move like this. Nothing is guaranteed and we are very disappointed as the whole process seemed like a win-win situation for us.
Reviewed Aug. 27, 2024
Tony and his associate provided exceptional service with both my loading and unloading. He pointed out damage on my furniture from a prior mover before packaging that I was unaware of. I was disappointed that my last movers hid their damage from me. Moving is stressful on a good day. Tony quickly removed my stress with his calming, reassuring words. I was beyond fortunate to have such attentive and considerate movers!

Reviewed Aug. 27, 2024
AmeriSafe is a broker so you don’t know who will be your mover. The original quote is not firm. We paid significantly more than quoted after everything was packed. The supplemental insurance from UMIS is a scam. You have to file within 7 days of delivery. I was verbally told I had 6 months to file. The mover they sent was Ocean Moving and Storage. They were the worst packers ever. We have items broken and damaged because there was no packing in the box. The photos attached are a small sample of how poorly our goods were packed. Save yourself the stress and tears - Get a firm fixed quote from a real mover. Don’t make my mistake.
Reviewed Aug. 27, 2024
Although this move has (so far) gone fairly smoothly, there are a few issues that we need to comment on: the pre-move inventory and estimate was rushed and very inaccurate. “Leo” really wanted to make the sale. One day prior to moving day both the inventory and cost had to be redone; it ended up costing us twice the original estimate. We would have not committed to you at the final price but 1 day prior to move our options were extremely limited.
Your estimate of transit time is likely wrong. You repeatedly stated “2 weeks “; the actual movers scoffed at this (“they always say that”) and told us it would be closer to 30 days. We were told twice (twice!!) that any unused boxes/packing materials would be credited back to us. After load out, the customer service rep declined to avail us with this. Honestly, if we ever move again it will likely not be arranged through you. The actual moving company (Cobra Vanlines) was quick, efficient, courteous, and professional. They are not the problem. Your brokerage and administration is the problem.
Reviewed Aug. 26, 2024
Updated on 09/07/2024: This is an update to a previous review. Our furniture was picked on August 4 and it is now September 7 and our furniture has still not been delivered. I keep getting the run around when I call. Been getting different days told to me for the last week and a half for our delivery date. If it wasn’t for me calling there would be zero communication. This company is very dishonest. They will tell you nothing but lies. I was told I would have my furniture in 4 days and here I am 30+ days from the day they picked up our furniture. They did offered me $1000 off my $25000 move price. Which is also $4200 more than my original bid. Stay clear this place is a joke!!!!
Original review: Do not use them. I would give zero stars if I could. They have a whole bait and switch approach. The estimate is nowhere close to what you'll be charged, mine had $5200 added and that was even after I told them we were leaving behind the washer, dryer and refrigerator. And they already have your stuff so you can't do anything but agree.
They showed up on our moving day at 5:30PM and were there until 2:00 AM. They were supposed to be at the house at 09:00 AM. It has now been 22 days since they have picked up our furniture and we keep getting the runaround on what day our stuff will leave to be delivered to our house. This move is costing us just under 30K and there has been zero communication with us on when our furniture will be delivered. To top this off my sales person Joseph ** at AmeriSafe told me since I was paying for a full truck it would get loaded and then go straight to Texas where we moved to. As soon as he received his deposit he was radio silence. Would not answer emails, text, calls, nothing! Stay away from this moving company. Absolutely terrible customer service and a bunch of dishonest people that work here.
Reviewed Aug. 26, 2024
Do not use this company!!! We set up an initial quote for an upcoming move, but did not have a specific move date. The sales staff informed us that the quoted price is locked in, but when we gave them the actual move date, they increased their rate and charged and extra $400+ charge. Since they changed the condition of the terms, we cancelled. They provided absolutely no services to me and refused to return my full refund of almost $1,500. It is a dishonest company. How can they justify keeping $1,500 for zero services rendered?
Reviewed Aug. 26, 2024
The professional moving crew that packed our belongings was led by Denys ** and they did a very good job. Nothing was lost or damaged when the truck was unloaded 650 miles away. Denys was very good at keeping us informed of progress during the 2-day packing/loading process. I would recommend AmeriSafe Moving Services and US Prime Moving Services after this great experience.
Reviewed Aug. 26, 2024
Don’t call AmeriSafe Moving because they are brokers, not a moving company. Andrew ** (may not be a real name) is a scammer because nothing is liable after leaving a big deposit. They hired two scamming movers, True Way and Home&Office who tried to trick me to charge as much as they can. A truck driver from True Way Demanded high tips, although it was the worst experience ever. I ended up filed a police report but I learned that they probably have numerous companies with different names. Don’t deal with this scammer for putting you in misery.
Reviewed Aug. 24, 2024
Moving from one state to another and they made it very safe and reasonable. We chose AneriSafe to help us with the move. Emmett was great helping to set everything up. Movers came early. They need to wait for me as I came on a flight. They did the walk through and notice that we needed more space. They worked with me to keep it affordable and I am very satisfied. In the situation I am right now moving is very stressful and those guys made it for me. Thank you so much. Highly recommended.
Reviewed Aug. 23, 2024
If I could give 10 stars I would. There were two crews, the crew that moved my furniture from CT and the crew that delivered it to Florida. Both crews went above and beyond to care for my things. Not a scratch on my furniture. All of the movers were pleasant and knowledgeable. I’ve moved a lot. This move was the most stress free ever.
Reviewed Aug. 23, 2024
I was looking to move out of state and AmeriSafe was on it and helpful right from the start. They were able to help pack up and ship my items to my new home and everyone was very kind and helpful - every step of that way. The turnaround time from pick up to drop off was only a week - which was also really nice.
Reviewed Aug. 22, 2024
I am relocating for my job from Newark, DE to Charlotte, NC and I reach out to AmeriSafe to help me with the move. Leo was my salesman, He was very professional from start to finish. He answered all my questions and explained to me about bulky fee. Originally I booked with a different company and when they came to my house they tripled my price. I told them to leave right away and then called AmeriSafe. Movers came right on time. Did the walked through and notice that we had extra packing on space but they didn't charge me and kept the price the same as the one AmeriSafe provided me. They were very professional and efficient. I feel very grateful and blessed that I choose this company. Highly recommend to everyone.
Updated review: Aug. 27, 2024
Customer support did reach out to me quickly and helped resolve most of the issues. I do like their responsiveness.
Original Review: Aug. 22, 2024
AmeriSafe picked up my partial load on either July 7th. They were efficient in loading the goods and seemingly wrapped things well. There was a small desk which they said they had to take apart and pack that. I gave them a target date to deliver on July 21. On August 6th, I was told that the furniture would likely arrive on the 14th or 15th. I then book return travel on the 17th. They missed that date and I had to travel leaving my wife to receive the furniture. The moving distance was 2016 miles which should have given a delivery date of between 8 and 21 days. The furniture was not delivered until August 20 which is 44 days after pickup. Two standing floor lamps were loss and not delivered. The desk was put together in some fashion but looks terrible. One box which was marked fragile because of glassware was crushed.
Reviewed Aug. 22, 2024
I was thoroughly impressed with AmeriSafe Moving Services during my interstate move. The communication was on point, and the customer service team kept me updated throughout. Kerry and his team showed up right on time, managed the same-day move effortlessly, and packed everything with great care. Their friendly and professional approach made the entire experience smooth and stress-free. I’m very grateful for their excellent service.
Reviewed Aug. 22, 2024
Very responsive admin team and office when I had questions. They were very helpful movers. They Did a great job wrapping. I had more stuff than planned so price went up but very professional. Movers were very careful and knew what they were doing. Helpful with storage plans too.
Reviewed Aug. 22, 2024
I am moving to Fernandina Beach, FL and needed moving services and I called AmeriSafe moving services to help us with the move. Everything was fine sale person was polite and help me to set it up. Originally when I got the estimate they gave me the quote and 10 days prior I called to update and price went up, that is the only think that I didn't understood. The movers change the window one time but they made it and did excellent service Wappingers everything. I am very impressed with Amex team. I am happy now that they here and get the job done. They made it right for us.
Reviewed Aug. 22, 2024
I was moving a distance of about 500 miles, and the first mover only took the furniture (and charged a small fortune for it). That left all of the boxes and small items, which we piled 4' high in the garage. Not wanting to deal with renting a truck and driving myself, I called AmeriSafe. They quoted me a fair price, and the moving truck showed up right on time. It only took an hour and a half to load the truck and do the paperwork. The crew were efficient and professional, and I was pleased to get everything loaded and get on the road in good time.
Reviewed Aug. 21, 2024
AmeriSafe Movers gave me a great time moving my things. The quote is accurate, with no hidden charges. The team was right on time and finished the job fast, while taking care of my things to avoid any damage. The packing was done with great care, and the customer service was great too, they were always available. The movers were polite and skilled, which made the whole process easy for me. I would advise anyone who needs a fast and easy move to use AmeriSafe Movers. I am very happy with their service.
Reviewed Aug. 21, 2024
Over 10k in damages, 25 days past the first delivery date and half of our items are still missing. Amerisafe keeps ignoring us and pushing any complaints off. They are a blood-sucking brokerage with no respect for their clients.
Reviewed Aug. 21, 2024
AmeriSafe was a pleasure to work with. Kevin's assistance with a problem we faced was invaluable, and the customer service throughout was exceptional. I would definitely choose AmeriSafe again for any future moves. The attention and care I received were truly outstanding.
Reviewed Aug. 21, 2024
I had an outstanding experience with AmeriSafe Moving Services. Their customer service was top-notch, and Kevin, in particular, was incredibly helpful in resolving an issue we encountered. The entire process was smooth, and I wouldn't hesitate to use their services again in the future. The level of customer care was superb.
Reviewed Aug. 21, 2024
Sales guy full of promises and assurances, multiple calls (diff person each time) validating info, giving same assurances.. Loading day all is fine till it wasn't. No call that day as promised with delivery time for next day. 6 days later after calling every day, being told each time will be called by end of day with a delivery date, a random call from a someone who won't give his name that he is on way driving overnight.. So I let my son (now alone since my return home was last week) meet a no name person with no communication from this broker? And now states moving it in alone? 1 person? Have to give him cash without seeing it is even all there? Already threatening to charge more for parking too far when not even there? Customer service line and supposed managers refuse to give any info.
Reviewed Aug. 21, 2024
After living in MD for over 17 year we decided to move to Milton, FL as we retired. We called AmeriSafe after finding online with good rating, through every step of promises was kept and we were very happy with the service. The movers called me 1 hour prior to arrival time, estimate on arrival was right on point. They started working and wrapped all the furniture and did a full pack service and what I really liked that their boxes has their name on it, very professional and organized. Henry and team were very friendly, efficient and helpful. I am happy that I choose Amerisafe and Amex to do our move. Will definitely recommend to anyone.
Reviewed Aug. 20, 2024
I had to move from IL to CA due to family situation. I look up for moving company and found AmeriSafe. They recommend me Cobra Van Lines. Gio and Juan showed up on time to pick up everything and then a week later its was send with tractor trail. We are so happy we found Amerisafe that found Cobra Van Lines. This guys are great. We are super happy with all the services.
Reviewed Aug. 20, 2024
$756 added to my fees by the pickup/delivery company that AmeriSafe Moving contracted for my move. I contacted both your company and the pickup/delivery regarding my overcharge. The other company reviewed my situation immediately and refunded $300 to my credit card. I heard nothing from AmeriSafe until today when a customer service representative called to ask about my experience. I told her the same as above… overcharged $756 from your original bill. She offered $200 upfront if I would sign a disclosure OR she could reach out to Management and see if they would refund more. I asked for Management review. Right… she called back and said the offer was now $100. Would you be satisfied with less offer from Management?... I. Am. Not. A. Happy. Customer!…
Reviewed Aug. 19, 2024
Booked through Amerisafe. Process was fast and easy. Crew workers came right on time and ready to work. They are very professional. Everything was handled with care. All staff were friendly and willing to help and pack everything with care. Thank you Amex and Amerisafe. If we ever had to move again we would and will definitely recommend to friends and family.
Reviewed Aug. 19, 2024
Interstate move - I reached out to Amerisafe. Very timely communication. Customer service were good. They called me to give me an update on the time of my move. Amex moving crew showed up exactly on time. Accommodated same day move. Very careful and efficient packing. Super friendly. Kendry and team were awesome and made the moving process painless.
Reviewed Aug. 18, 2024
Great experience with Imad, always responsive and hard working. It was a heavy move during this heat, but they stood up to the challenge. Highly recommend Imad and his team. Would definitely use them again, hopefully I don’t have to but you never know.
Reviewed Aug. 18, 2024
Amerisafe was wonderful to work with. Excellent customer service. We worked with Kevin and he was very helpful with an issue we had. I would definitely use them again in the future. The customer service I received was superb.
Reviewed Aug. 17, 2024
I called Amerisafe to help me with my move to AZ after living in Binghamton for 52 years. Experience was good with Chris and Conner. Movers came right on time, they called me 30 minutes prior to arrival. They did an amazing job, efficient, professional and pleasant. We had more items and also more packing and they helped with the price that I am so happy. My son will be moving to Arizona also and we definitely use Amerisafe so they can send us AMEX as they explained me that if we want to rebook we must call Amerisafe. Thank you so much.
Reviewed Aug. 17, 2024
Ivan with his team did a great job, they were awesome. They made sure everything on its places as I asked to do it. On of our sofa gave them some hard time but they took the door of and made sure it went through the kitchen. So now it's on its place and I am happy about it.
Reviewed Aug. 16, 2024
This company did not make it clear that they are brokers, not the actual moving company. They sent out an unrecognized, and unprofessional moving company which was a day late, and separated belongings in different trucks/moving companies. The insurance purchased is almost nonuseable since the small details in the contract make it so you can’t claim, and are limited grossly per item. Total fraud. They demand cash/check, so that you have no recourse, and hold your belongings hostage once they have unsafely loaded your belongings. Run from this company.
Reviewed Aug. 15, 2024
I am moving from Clifon, NJ to Davenport, FL after living in NJ for 50 years. I hired AmeriSafe moving services to help me with this move.. I was very nervous in the beginning as this is my first long distance move but I am so thrilled with their services. The honored the date I wanted and packed 3 fragile for no charge.. No hidden fee. AMEX movers are so professional, kind and friendly. Wrapped everything like it was their own furniture. This was definitely smooth and very satisfied. Thank you so much Amerisafe and Amex.
Reviewed Aug. 14, 2024
Very helpful. Glad they were here. The move from Maryland to Ohio was a long one. We chose not to use the storage but they accommodated us to deliver to another facility. The movers were respectful. They wrapped all furniture. Excellent movers and professional. Thank you very much America’s and AMEX the best.
Reviewed Aug. 14, 2024
I had such a positive experience with my We the Best crew on packing and loading all of my possessions in order to transport them from Nebraska to SC. After 30 some years of accumulating ‘stuff’, not once during the time that Dan and his fellow worker (I apologize that I did not write down that young man’s name) were packing and loading from 9:15 – 2:45 did they ever make me feel anything but positive about what they needed to do! If they had a question, they asked and when I asked a question, they answered and made me feel like they were available for whatever I needed to get my possessions where they need to be. I also appreciate Kate for sharing with me all of the moving information/schedule/process. Kate also was available at any time for me to call or text her with any questions. I would recommend We the Best for anyone’s packing and loading needs either locally or across the country! The crew that I worked with ROCK!!!
Reviewed Aug. 14, 2024
We moved from NY to PA with AmeriSafe. Service was excellent from start to finish. They picked up everything yesterday and today I am receiving my items (400 miles). They accommodate next day delivery as per my request and I am thrilled to have used them. Professional, efficient and pleasant. If you are looking for long distance move please go with Amerisafe you not going to regret it. AMEX was our carrier. Outstanding service. Thank you so much for everything.
Reviewed Aug. 12, 2024
If I could give this company zero stars I would. The majority of our items were damaged or lost! The icing in the cake - to get money back for our items they want a signed statement saying we will not talk poorly of them.
Reviewed Aug. 12, 2024
I called him just to see if I could get a quote from them and they kept pounding me. Darren was one of the people and so I thought you know I'll give him a try and all I got was to run around. I could never get back in touch with Darren. I kept getting this bad and then I had a cobra Van lines contact me and pick up my stuff and I still haven't seen my stuff. It's been over a week now and it's only 1600 miles and so where is my stuff. Can't get ahold of anybody to get a any type of update as to where everything is. They were shoddy at picking my stuff up and they didn't do a good job. I would never ever recommend this company.
Reviewed Aug. 12, 2024
I am extremely happy I found this company AmeriSafe moving services. We moving from Bronx, Nay to Bethel Park, PA. I had called a few other companies and they weren’t willing to do the things I needed done. The entire team from the customer service reps to the movers themselves, demonstrated a high level of professionalism and genuine care throughout the entire process. I am writing this review while they are working as I am so happy to see the work. We have so many items, that it not on the papers but they helping me and I wanted to get my items tomorrow (nest day) in PA 350 miles and they going to do it for me. I am blessed to have this experience as there is so much bad stories in this moving industry. Highly recommended.
Reviewed Aug. 12, 2024
As a native New Yorker of 60 years recently retired I decided to move to Florida and choose to work with AmeriSafe. After checking their ConsumerAffairs website we were feeling comfortable. Movers came very early packed everything, they were very professional, efficient and prompt. Javier and team were just amazing. They took the stress away from me and made moving process painless. Thank you for both Ameri safe and AMEX. Highly recommended. ❤️
Reviewed Aug. 11, 2024
We used AmeriSafe Moving Services for state to state move of 600 miles. They picked up and wrapped up everything. There were a couple dings and dents, but that's normal when you're moving. They were good movers. They were a little expensive but the rep my wife worked with was really nice. We had one issue where we didn't understand something but he was there to help us with it.
Reviewed Aug. 10, 2024
I reach out to to Amerisafe to help me with my long distance move from Connecticut to Florida. Everything went well from start to finish. Movers were wonderful and quick. I am happy I chose Amerisafe as there is lots of bad companies out there that don’t care but they definitely do same as their name. Choose Amerisafe is choosing peace of mind. Highly recommend.
Reviewed Aug. 9, 2024
AmeriSafe is a good company. They called an hour before the move. I thought they would have called a little earlier, but they gave us an hour timeframe. Then they arrived and picked us up. They explained to us what needed to be packed. We have TVs and some fragile items. My girlfriend has plates she didn't pack because we didn't have enough time and we were wondering if they could help us. They charged us more money, but they did it.
Reviewed Aug. 8, 2024
Amerisafe emailed me an inventory list which I filled out and then I emailed it back to them. Once they received my email, they called me up with a price. It was a pretty reasonable price so agreed to it and then they emailed me the contract and I signed it. The mover showed up around 10:30 a.m. It was a small move. It was just a two-bedroom. There were two guys and the driver. The driver kind of sat in the cab. He didn't do much. But the two workers wrapped up all the furniture. I had everything packed for them, so all they had to do was just the furniture. So they wrapped everything up for me and loaded it. Then the next day, I was in Grand Rapids. Amerisafe is a good moving company. They have very polite movers. If you need to move in a jiff, give them a ring.
Reviewed Aug. 8, 2024
I found AmeriSafe online and I called them. They gave me a price, we went through it and I agreed. They gave me one of the carriers in their network. AmeriSafe is a good company. Leo, the person I worked with, helped me out with the move. He explained a lot to me to make the move go.
Reviewed Aug. 8, 2024
AmeriSafe Moving Services had good reviews. I called them and the salesman was very nice and knowledgeable. He went through the list of items in my house and then gave me a quote. I told him I'd call him back and I talked it over with my wife. I got one other quote and it was cheaper but I liked AmeriSafe better. They had a bit better reviews and I liked the carrier they gave me. We decided to go with it and it was a good experience.
Updated review: Aug. 13, 2024
Amerisafe has reached out to me and assured me that my account would be credited with the money that I paid to them for my deposit.
Original Review: Aug. 8, 2024
I hired Amerisafe to move my mother’s furniture from Browndeer, Wisconsin to Illinois. 3 days later had a change of mind. Spoke to 2 people whom I cannot name. It took 4 days and no one still got back to me. On the 5th day they acknowledged my request and said they would transfer me to the office that handles this request. On the 12th I filled out the application online. But still charged my credit card 500.00. Now they are saying and have sent fictitious paperwork to the credit card co saying that I made the request after the allowed time. One other moving co. Warned me about their unscrupulous practices, I wish I had listened. Do not use this moving company. They are scammers and a sham.
Reviewed Aug. 7, 2024
Moving from Syosset, NY to Miami Florida. We choose AmeriSafe for our long distance move, the best choice we did. From first call to the day of our move excellent service. Movers came right on time, very professional, efficient and great performance. I am amazed by their work. I moved couple of times but never had such a great movers. The way they wrapped all our furniture is outstanding and amazing. Thank you so much for both AmeriSafe & Amex. Keep up the great work guys.

Updated review: Aug. 9, 2024
AmeriSafe reached out after hearing about my experience and were able to get me a partial refund for the long walk fee that Jackson Movers charged. Jackson Movers still have not given me an ETA for my things. I feel better about my experience with AmeriSafe, but I would still recommend others to stay away from Jackson Movers.
Original Review: Aug. 7, 2024
My experience with AmeriSafe has been so negative that I'm writing my first ever review to warn others to stay away. I hired AmeriSafe (who contracted Jackson Movers in Texas) to pick up my furniture in Houston, store them until I find a place to live in Denver, and then deliver them. First off, they charged me a $1000 "long walk fee" on top of an initial quote of $1800 for my move. So off the bat, I paid >50% more than they quoted. Of course they also added ~$600 for extra items outside the original quote.
I gave Jackson Movers a delivery address on August 1, and they told me that within 24-48 hours they would give me an ETA for delivery. Jackson Movers told me yesterday that my furniture was being loaded on a truck, but when I called again today, they told me that my furniture is only now being loaded on the truck. Either they lied yesterday or it took two days to load a truck with a small 1-bedroom apartment worth of furniture. Now on August 7, I am still waiting for an ETA on when my furniture will arrive in Denver.
I've paid over $4,000 including storage fees (they quoted $175/mo but charged $230/mo) and I've had to buy work clothes at thrift stores this week because all of my clothes are still at the Jackson Movers storage facility in Texas. And I still don't know when my delivery will arrive. I would never again use AmeriSafe and I hope for your sake that you don't either.

Reviewed Aug. 7, 2024
If I could do a -10 review I would. From the original quote to final quote, it landed up being close to 16k. They did not wrap or pack anything or number ANYTHING. The first movers were best clean and polite, very timely. The second set of movers, were planned, but we had to delay by one day. They charged us $1600 dollars! Even though the booker of the move said it was a free storage for 30 days. We rescheduled for the following Monday. They ghosted us. Plain disappeared. The driver was in contact with my husband confirming the move in time, then stopped responding. THEY NEVER SHOWED UP! Finally they showed up. A day later. To early to move in d/t HOA rules. They were made aware of move in times, multiple times.
Our property appeared to have been stored outside or in a very wet environment. Steak furniture was destroyed, black mold. Multiple (around 15 items were destroyed past repair) Heirlooms, pots and pans. I found boxes crushed, sat on, footprints kick marks, The topper was they had broken open a box with lingerie in it. Something was done unpleasantly to them, I had to toss them out.
They were THROWING boxes in our condo, getting angry because their command of English was negligible. We had divided our move to go to storage and condo. Boxes were mixed up and a mess was made. They disappeared for hours with the delivery to our storage garage. They did not set up furniture per contract. They ripped up the freight elevator, ripped up the wall. Gouges and scratches on the walls. 2 high end bike destroyed by trying to wedge them in the truck. They used my bike handle to put out their cigarettes so burnt plastic on a expensive bike. I could go on for days.... AVOID SDG or SGD movers. Disrespectful, rude, dirty, confrontational and big time scammers and liars.
Reviewed Aug. 7, 2024
My family is moving from Connecticut to North Carolina and we choose Amerisafe Moving Services and right away they knew everything they were doing. We didn’t have to worry about anything. Through the entire day Amex was being very kind and answering all our questions. They made the process very easy for us and packed all our things very carefully. All the workers were very quick and efficient. Thank you for your service.
Updated review: Aug. 14, 2024
Aiden, customer service supervisor, reached out and was very concerned with the outcome of my move. I was offered a partial refund and made note of the fact that it was the moving company, not AmeriSafe, that fell short on the job.
Original Review: Aug. 7, 2024
Terrible experience! Amerisafe brokered my move to Sleepless Movers. They arrived 3+ hours late and immediately doubled the price! They then told me there was not enough room on the truck for what had been agreed upon as the basis of my estimate. They had multiple peoples’ moves in one truck. Amerisafe provided an estimate that included 45 boxes/bins and one full room of furniture. Mover took only a portion of them and broke items in at least 2 containers. I contacted Amerisafe and was told a customer service supervisor would contact me - no contact! Buyer beware! Brokers are not movers! How I wish I knew that!
Reviewed Aug. 5, 2024
We used Amerisafe when we moved from California to Illinois. We were hoping it was gonna be a little cheaper, but it was expensive. We packed all the boxes and and they did all the furniture and the loading which took them half a day. They arrived in the time frame that they estimated which was 2 weeks. The leg was broken on one of the chairs but other than that everything was good. Amerisafe is a good service. They called me when they needed to and if I had any questions, they answered it.

Reviewed Aug. 5, 2024
Updated on 08/10/2024: Put it to 4 stars, agreement was 600 back on card, how long will that take?
Original Review: Stay away, terrible company. Moving from MN to AZ, guy told me it would be 4,600 and no more. After them and the moving co they hired, ended up being 9,000 dollars. They added for everything, AVOID!!!
Reviewed Aug. 5, 2024
We had some difficulty with communication with Amerisafe. They did not inform us that they were a broker company that sourced their movers out. This was our first out of state move (Virginia to Maryland) so we did not know all the questions to ask. They would only answer very specific questions and were somewhat vague in their answers when it came to the actual moving company. Therefore, we did not know much information about the move until the day or two before.
We did end up having to pay more than the estimate since it was not asked to specify the size of boxes /totes. The number was correct with all the furniture, just the cubic footage was estimated less. We also were not told that pick up had to be paid via cash to ensure a quicker delivery. The forms we signed and the questions we asked, we were told we could pay via cashiers check. This caused us to have to go out the day of the move to go and get cash. We would not recommend Amerisafe. We would however recommend the moving company that moved us (Home and Office Movers located in Sykesville Maryland). They did a great job on both pick up and delivery. All of our stuff made it to our house not broken. They were very efficient on both pickup and delivery and made sure we knew what was happening. Their communication was good.
Reviewed Aug. 4, 2024
We moving from Centereach, NY to Simpsonville, SC and AmeriSafe helped us with the move. The moving company AMEX came on time very professional wrapped the furniture as needed. They answered all my questions and they already have a truck to load out items to SC (very fast delivery). I must says that the crew were very friendly and efficient. Highly recommended to anyone thank you Amerisafe for helping us to find a great moving company!!

Updated review: Aug. 12, 2024
Company reached out and helped resolve the issues I had.
Original Review: Aug. 4, 2024
I’m hoping people are reading this BEFORE signing a contract with Amerisafe. RUN away now and don’t look back! This is a scam and turned our move into a complete nightmare! The number one thing I didn’t realize was that they are a broker. Not a moving company. They advertise as a moving company. They are not. They can contract your move to ANY moving company they want and you will have no say in it. In my case they contracted Five Diamond Movers in Las Vegas for our move from AZ to SD. As soon as I was made aware of who they hired to do the move I looked them up and saw the worst reviews I ever saw! I immediately called Colin at Amerisafe (who was quick to take my money but was useless after that) and he dismissed my concerns all together.
At that point I was stuck and hoped for the best. At time of booking I confirmed that the delivery could be received the week of July 20th, Colin said that wouldn’t be an issue. July 20th came and went and each time I called to get an update on the delivery I was told they’d be leaving Las Vegas “within 24 hours”. Each time turned out to be a blatant lie. I called Colin, who then began ignoring all my calls and emails, so I got another Amerisafe rep named Chris. Another one who blatantly lied about delivery options and then denied he ever said that when called out on it. The movers finally arrived on August 3rd. One mover. He informed my son that the helper (hired off Craigslist) would be arriving by noon. Never showed up.
My son called Five Diamond Movers and asked what could be done about this. My son was willing to help empty the truck but we wanted compensation. At least the amount that they were going to pay the Craigslist helper! He shouldn’t be required to do the work that we paid for! Five Diamond refused to compensate us so I called Amerisafe. They were USELESS. They said “nothing they could do if the helper didn’t show up”. No sympathy. No compensation from them either. How did either company think that one mover could carry a couch up the three flights of stairs by himself?!! We were afraid they’d leave with his stuff so my son assisted just to get his stuff out of their possession.
If Amerisafe wants to contract with the worst companies then they have to expect bad reviews. This is a clear reflection on them! The estimate they give at time of booking is a joke. The moving company can dispute it as being too low and raise it AFTER your stuff is loaded into the truck! Which happened with us. In that case you have no choice but to agree to it. The stuff is being held hostage at that point! I will be reporting Amerisafe to the BBB. They need to be held accountable for this horrible experience. And reading the other reviews I see I’m not the only one! Don’t be the next victim of their scam business.
Reviewed Aug. 4, 2024
So much stress, so many doubts, so scared and heard many nightmares but this was a blessing and worth every penny and much more. AmeriSafe walked me through every moment step by step and honest all the way. The Amex moving came in and finished the blessing completely. Worked like machines and were respectful at all times. Recommend, recommend, recommendation, 10stars plus!
Reviewed Aug. 2, 2024
AmeriSafe Moving is the most lying, cheating company that is allowed to do business. They give you one quote then when they get your belongings loaded they tell you it is going to be twice the amount that they quoted you. They charge you fees upfront that they will not refund. Then you -have to wait approximately 17-30 days to get your belongings even though you paid extra for them to deliver your belongings same day. When you get your belongs, if you get them, they will be damaged or lost. You file a claim with them and they only want to give you .60 cents a pound. They tell you that you should have paid the 500.00 insurance fee that they want. This is all after they quoted you 2300.00 but charge over 5 grand for the move. DO NOT use this company. If you make the mistake of doing so, report them to every agency that you can. They are con artists. They also have morons working for them.
Reviewed Aug. 2, 2024
We hired AmeriSafe to help us move from CT to MA. Everything was great. Movers came and did the walk through and it was missing items on the inventory and we had packing and long carry but they didn't charge us extra. The kept the price as the original quote. They were very professional and efficient. I must thanks AmeriSafe to send us AMEX. Highly recommend. Thanks again Amex and AmeriSafe.
Reviewed Aug. 2, 2024
Vlad and Issaac from Vangaurd Lines LLC did a really great job packing and moving our household belongings. We ended up having more stuff than we had originally thought and they adjusted accordingly and packed our stuff perfectly into the truck. I feel that they took care of our belongings and would definitely recommend this team.

Updated review: Aug. 2, 2024
The move itself was stressful, and I had some issues with the carriers but the company quickly resolved the issues and made me feel heard. I feel comfortable recommending them knowing that my issue will never happen to another person again.
Original Review: Aug. 2, 2024
I was given a delivery date, and it was not met. The delivery date and time changed daily, and the day they finally arrived they were extremely late. When I called to dispute a charge for something that was out of my control, I was yelled at. I would not recommend this company to my worst enemy.
Reviewed Aug. 1, 2024
The moving company Amerisafe set us up with was amazing! They were very professional, efficient and went above and beyond to make our moving process as simple and smooth as it could be. We were moving my 80+ year old parents to another state and they were so kind and the movers were so compassionate as they packed up their belongings. The entire moving process went so well and it was all organized in a week’s time.
Reviewed Aug. 1, 2024
This review is for Sara in the customer service department. She has been communicative and provided friendly support for me throughout this entire process. They are lucky to have someone as focused on creating a positive experience for the customer as her.
Reviewed Aug. 1, 2024
I can’t thank AmeriSafe enough for the help they provided throughout my relocation from PA to FL. The crew they sent was kind, courteous, and well trained. Hopefully this will be my forever home but if not, I know just who to call.
Reviewed July 31, 2024
We moving from Shelton,CT to Hampton, VA and we reached out to AmeriSafe to help us with our move. Everything went great from initial quote, customer service were great keeping me posted when movers will come. The 3 guys came in time and did the walk though, it was a lot of items that was not on the original quote but the movers helped us and got it done for us and price was good. I was amazed how quick their service was. They were very professional and friendly & efficient. I would definitely work with them again. Those guys are super stars. I am happy I chose AmeriSafe as my broker because they sent us a great moving company AMEX!!!
Reviewed July 31, 2024
Geovany was really professional, offering above and beyond service. He was extremely friendly, easy to build rapport with. He was really proactive in asking probing questions to give the best service he could. He was really quick and efficient. He deserves a raise
Reviewed July 31, 2024
This review is for Bristol Moving & Storage, the phenomenal movers that AmeriSafe set me up with. Zaza was the most personable, responsible, communicative moving maestro I’ve ever worked with. Great guy who is committed to making his customers happy.
Reviewed July 31, 2024
So glad I came across this company before my move! They were extremely helpful and made the move from Florida to California as seamless as possible. Thank you so much for making such a stressful thing tolerable!
Reviewed July 31, 2024
The professionals from Pro Quality Relocation that packed our home for our move from Tennessee to Florida did an amazing job. Care in packing, handling, loading and inventory were handled professionally and exceeded our expectations. The team worked late into the early morning hours to get us packed loaded and out so that the new owners could move in going well beyond expectations. They worked until 2:00am to get this done without hesitation. An unrelated pricing issue with Amerisafe is still pending resolution.
Reviewed July 31, 2024
This has been the best experience of all my relocations. The packing of all our china that is more to my wife then my game room made it cross country. Most importantly it all arrived in a timely manner. Thank you AmeriSafe for my making my new wife happy.. Happy wife happy life. As they say…
Reviewed July 31, 2024
Moved from Fl-WA and the movers did an excellent job. They packed my belongings with great care and got my things delivered quickly even though I moved over 3,000 miles. Amerisafe staff was always helpful and friendly. Thanks guys!
Reviewed July 31, 2024
I recently had the pleasure of working with AmeriSafe Moving for my recent relocation, and I absolutely cannot recommend them highly enough! From start to finish, they made what is typically a stressful experience feel like a breeze. Their communication was fantastic. The team was prompt in responding to my inquiries and provided clear information about the moving process, pricing, and what to expect. I felt informed and confident every step of the way, which is so important when planning to move.
On my moving day I was generally impressed by the professionalism and efficiency of the crew. They arrived right on time equipped with all the necessary tools and packing materials. The team members were friendly respectful and went above and beyond to take care of my belongings. It was evident that they took great pride in their work, handling everything with care and ensuring that nothing was damaged during the process.
What really stood out to me, was their ability to make the whole experience enjoyable. They maintained a positive attitude, even when faced with the challenges that inevitably came up with our move. Their energy was contagious, which helped my nerves and made the day feel less daunting. If you are looking for a reliable, friendly, professional, moving company look no further than AneriSafe Moving. I won’t hesitate to recommend them to friends and family, and I will certainly be calling them again for any future moves.
Reviewed July 31, 2024
The movers arrived on time and were well-prepared for the job. They took great care in handling our belongings, wrapping and securing everything properly to prevent damage during transit. The team worked quickly and efficiently, making sure to pack everything with care. Throughout the move, the AmeriSafe Moving team was communicative and kept us informed every step of the way. They provided regular updates on the status of our belongings and were always available to answer any questions or concerns we had.
The delivery of our items was also handled with care and precision. The team took the time to unload and unpack everything, placing items in the designated rooms as we had requested. They were respectful of our new home and left the space clean and tidy. Overall, we had a fantastic experience with AmeriSafe Moving. Their attention to detail, professionalism, and commitment to customer satisfaction made our interstate move stress-free and easy. We highly recommend AmeriSafe Moving to anyone looking for a reliable and trustworthy moving company.
Reviewed July 31, 2024
I used this company for my move from NJ to Florida and had the best experience. Picked up on time, packed up some things last minute for me. These guys were so kind, helpful and super efficient. When they delivered again on time to my home in Florida same excellent service. I highly recommend this crew!
Reviewed July 31, 2024
I had a terrible experience with AmeriSafe. On the day of my move, I discovered numerous additional charges, such as for long distances. Even though I had paid an extra fee for living on the fifth floor, it was insufficient, and I would have had to pay an additional $1,000 to transport my belongings to the truck. They provide an initial estimate that seems reasonable, making you believe it will stay that way until they arrive at your home and assess various factors that cause the cost to double.
The salesperson mentioned that I could cancel within three days, which is reiterated in the contract multiple times, but in the fine print, you find out that even if you cancel within the timeframe, you won't get your money back—only a credit. The customer service is awful; they hang up when you report issues. The supervisor who attended to me was arrogant, never apologized for what was happening, and blamed me as if I were supposed to understand all the intricacies of moving and foresee the extra charges. It was a nightmare! I lost a $2,000 deposit, was mistreated, and incurred various losses for not being able to move my belongings out of the apartment.
Reviewed July 31, 2024
Used AmeriSafe to find me a reputable mover in my area. Always skeptical because I've had horrible experiences in the past with stolen and broken items or just putting stuff wherever and leaving it. They found 500-Move for me and I couldn’t be happier! They were the company that my household was transferred to in Arizona and they showed up when they said they would be here, unloaded an entire 4-bedroom house in less than 4 hours and even put my bed back together for me and unwrapped all my furniture for me. I barely had to lift a finger other than to point to where to put something. Great experience and I would use again!
Reviewed July 31, 2024
I recently moved from Miami, Florida up to Blacksburg, Virginia. It was a great relief to have such professional movers who took care of all the hassle that comes with moving. From the moment they walked in they showed nothing but care for all of my furniture ensuring that everything was packed safely. The delivery guys were splendid as well. They made sure everything was placed exactly as my wife and I wanted it. Throughout the whole process, Amerisafe was great and always available to answer any of our questions, they had amazing customer service. Overall, I can not recommend this company enough!
Reviewed July 31, 2024
The staff were so knowledgeable and eager to help me move from Florida to New York. Communication was prompt, and any questions and issues I had were quickly addressed by the team. Could not recommend enough!
Reviewed July 31, 2024
I had such a great experience with AmeriSafe Moving Services! From the moment they arrived, it was clear we were in good hands. The movers were on time, friendly, and handled our stuff with care. They worked quickly but made sure everything was packed securely and arrived in perfect condition. Moving can be so stressful, but they made
Reviewed July 31, 2024
AmeriSafe Moving Services made our move so much easier! The team was not only on time but super friendly and professional. They handled our stuff with great care, packing everything securely and efficiently. They made what could have been a stressful day completely stress-free. I couldn't have asked for a better experience and would highly recommend them to anyone. Five stars for sure!
Reviewed July 30, 2024
We moved from New Jersey to South Carolina. AmeriSafe was good. They quoted me over the phone. They gave me a price, and they scheduled one of their carriers to show up and pick me up. They picked me up on the time and they delivered me. It was a good move.
Updated review: July 30, 2024
They reached out immediately to resolve the issue!
Original Review: July 30, 2024
I was looking for a company to help with a move. These guys called me. Went through the whole process of lining out what we needed moved, the rep got really upset that I wouldn’t pay a deposit first without him sending me the estimate. I told him I would look it over and discuss with my husband. He literally said no he’s not going to do that because he’s not going to let me shop around. One it’s my choice if I hire you. Two I’m not agreeing to anything without seeing the fine print. Thee what are you hiding that you take a deposit first then send over the paperwork? Anyways don’t go with these shady companies that don’t let you read over the paperwork before signing and then hang up on you.
Reviewed July 30, 2024
I was in a pinch and had to move in a rush so I didn’t have too many choices having to move with just a few days notice. I was quoted a certain amount for a long haul move & immediately after the pickup company arrived, I was told it’d be $1200 more than previously quoted. I obviously don’t have much of a choice but to pay. Then, as I’m currently awaiting my arrival, my driver calls me and says it’s just him and he’ll be delivering ALL of my stuff alone. I told him I didn’t think it was possible for him to move my stuff alone, as the new place has quite a few flights of stairs. I also don’t want this move to take the entire day, I’ve just never heard of one person moving an entire house alone.
When I expressed this concern he said, “No worries. We’ll just hire help from Craigslist.” This is absolutely unacceptable. I’m a woman and will be in the house alone, I absolutely do not feel comfortable with random men from Craigslist in my house OR touching my stuff. I was appalled that he said that to me. Also, I imagine this would be an additional charge to me. They never asked if I have stairs or an elevator at my drop off location, so I expected to be charged additionally for this upon drop off as well. Really, really frustrated, avoid this company.
Reviewed July 30, 2024
Wow, what a great experience with the broker and the moving company. AmeriSafe sent us AMEX to do our move from Bronx, NY to Florida. Guys came right on time and wrapped all my furniture with moving blankets and shrink wrap. I move before and had bad experience but those guys definitely exceeded my expectations. Highly recommend!!!
Reviewed July 30, 2024
I went online and filled something out, and one of AmeriSafe’s reps gave me a call. We went through some of the details of what I was moving and from where to where. They gave me a price and it was a little higher than I was planning on paying. But they assured me that they had a couple of departments if I ever needed anything and they would help me through with the entire move. A couple of normal things happened during the move and with some furniture but it’s expected. AmeriSafe did a good move so I was happy with the service. Connor, the person I worked with, was good too.
Reviewed July 30, 2024
AmeriSafe was a little expensive. I had two moves with them and one was from Connecticut to Florida. The service was good but I didn't really get to speak to the driver until he showed up.
Reviewed July 30, 2024
The reps at AmeriSafe were friendly on the phone and they made it easy to set up the move. We were moving from our two-bedroom apartment to our three-bedroom home and it was a seamless transition. They booked me for half of one of their standard trucks. They came in and started packing the place up. They did a walkthrough and double-checked everything. They were productive as well. I thought it was gonna take longer but it seemed like they didn't stop working. For the most part, I had a good experience.
Reviewed July 30, 2024
Setting up the move easy and the move went well. AmeriSafe offered really good service on the phone and they told me what they were gonna do. We paid the deposit and when the movers showed up, they went around and they looked at the list that we provided to AmeriSafe. They made sure everything was correct and they loaded the truck. It took a little longer to get to Oregon than what they told us, though. They told us it was gonna be 7 to 12 days and it took about 15 to 16 days before we got delivered. Also, the price changed a little but it was not too bad. We expected it because my wife added a whole bunch of stuff on. Everything got here in one piece. I always hear these horror stories about moving and I didn't have anything horrible other than that my furniture got delayed. I would definitely recommend AmeriSafe to someone.

Updated review: July 30, 2024
Amerisafe reached out and provided a full refund.
Original Review: July 29, 2024
All caps so you see before using. If you ignore my review I strongly advise not using your debit card. You can't dispute a debit card charge. This was my experience with these guys. I called a month in advanced for a move date and made a 600 dollar deposit. They made it sound really good, well when the moving date arrived I was informed anytime between 0800 and 1 pm. Well 12:30 rolled around. I called Amerisafe and was met with attitude. 1 pm rolled around. I called again and was met with attitude that the mover would be in contact shortly, 3:30 pm no contact. 4:00 pm movers call and say they are 30 min away. 5:00 pm they call and say they went to the wrong address and they would be at my home in 45 min. 6:10 pm I call and they say, "Sorry. We will be there by 8pm."
I called Amerisafe and was told the movers would come. 9pm comes around and 1 guy showed up in crocks.... Physically unable to do the move. He quoted me a additional 1600 on top of the 600 dollar deposit, but since I had to be out the home that night I was unable to wait for them to show up the following day. When I emailed Amerisafe for a refund due to the contract being broken on their end they said it's not possible since 72 hours since my deposit was made has passed.. But because of the issues I was having they would refund 300.. It's been 65 days with no refund. I have filed a charge back on my cc for the fraudulent charge. Rude, liars, conmen. Horrible service.
Updated review: Aug. 2, 2024
A resolution was achieved.
Original Review: July 29, 2024
Our quote for a one bedroom apt move was reasonable. To assist with the revisions I sent photos of the items to be moved. Payment was a third upfront with the rest at pick up and delivery with money orders, as required. Biggest surprise on moving day was that the actual cost was 53% higher than quoted!!! I was livid! Apparently AmeriSafe did not adjust the revised weights including a couple "oversized items" that increased the cost. So at the last minute we had to scramble to get money orders to cover the delivery. How unprofessional and unnecessary!! I will never use or recommend this company!! Safe yourself the same aggravation and find a better mover!!!
Reviewed July 29, 2024
They moved my whole house across state lines. Setting up was super easy and they didn’t need much direction at all. It was a Seamless operation. Unloaded the whole truck very fast and efficiently. Didn’t scratch any furniture. They are Hard workers with a great attitude. I Would easily recommend them for anyone moving. Thanks!
Reviewed July 28, 2024
Like so many others… DO NOT USE this horribly shady company. I booked a move from FL to MO. I was told max cost 4000. I have an already packed storage unit for a 1 bedroom apartment. Amerisafe told me that Friday was my moving day and that Saturday was backup for inclement weather. I was also told that I would be called Thursday with the approximate time for movers to arrive. No one contacted me on Thursday so I called them. Was told, "Your move is Saturday and someone will call you Friday."
By 5PM Friday, no one had called so I had to call them again. Was told that the movers would arrive between 2 and 6 to a storage unit. Then when the movers there they are in a Budget truck. They are a private moving company subcontracted by United Movers. Leo, from United Movers calls me and tells me before even having 1/4 of my stuff loaded that my move is going to cost me $5660. Then he tells me that I am going to be charged 4% credit card fee if I can’t Zelle the amount to him. On top of this…my move is not finished until almost 10 PM on Saturday and Leo tells me that I need to be in Missouri on Monday to receive delivery of my household goods.
I am basically threatened that if I can’t be in Missouri on Monday that my stuff will be unloaded and placed in an undisclosed third-party storage and he has the right to hold my stuff up to twenty days. He can’t guarantee the date of delivery. It could be Thursday, Friday, or maybe Saturday. When I tried to contact Amerisafe they never returned my call. Save your money and arrange your own move. Amerisafe and United Movers are HORRIBLE. The actual independent mover was great and was caught in this scheme as well. I wish I would have researched better and found my own moving company. I simply paid two extra companies to lie to me just to get my business and then not do the things they promised!

Reviewed July 26, 2024
I wish I had done my research on this company. They give you a lowball quote and then it’s 3x more when the contracted movers arrive! They know you’re stuck at that point. Rude and unprofessional!! They are a broker and then subcontract the work. They will say anything to get your money. When I asked to speak with a manager to share my complaints, I was told no and hung up on. Learn from my mistake and do not trust them!
Reviewed July 25, 2024
The movers picked up our items 2 days ago from MA to MD arrived on time. We asked them to deliver on the 25th that is today and they made it happened. They called us 30 minutes prior to arrival, they put everything where need to go and did an Amazing jobs assembling all our furniture, couldn't be more happier. Very very polite and courteous. Thank you for both the broker and moving company for excellence move.
Updated review: July 29, 2024
Update: My stuff did arrive within the most recent time frame given to me. After writing this review the company reached out to provide me with a definite day when my stuff arrived. Like during pick-up, delivery went well. My stuff was delivered efficiently and all in good condition.
Original Review: July 25, 2024
This was my first time using a moving service, and I’m very disappointed with AmeriSafe’s service. I moved from PA to MA. The pick-up and packing was all fine but they kept pushing back the arrival time frame. The first time I called and got the quote, they said that it would take 4 days at most, so I packed accordingly. Then I don’t hear literally anything for days after my pick-up so I call to check in. They then say it’ll be 7 days at most from my pick-up. I waited 3 days and then called again when I still heard nothing. This time they told me it would probably be 10 days from my pick up and that my stuff hadn’t even been loaded yet. There were no delays or apologies given.
I’ve never used a moving service before so I’m not sure if this sort of time frame is standard (although from talking to other people I don’t think it is for the distance I’m traveling). What I’m most annoyed by is the awful communication. Why wasn’t I given an accurate time frame originally? I would have packed differently if I knew I’d have to go this long without everything I packed. Every time I’ve called I’ve been told a later time frame than previously.
Reviewed July 24, 2024
AmeriSafe moving services surpasses all comparable moving services companies! Steve was my salesman he booked my move from NJ to FL. The guys came right on time and did fabulous work. We had couple items more and packing and they didn’t charge extra, no hidden fees. Very efficient and professional guys. Will definitely recommend AmeriSafe to friends and family!!!
Reviewed July 24, 2024
This company took advantage of an 82 year old with dementia. She hired them just by googling “good moving company” not knowing they are out of Florida - she is in Arkansas. Made her put 7k down payment and a total of 14k to move a 2 bedroom across town. When we the family found out and tried to cancel over 30 days before the scheduled move, the company refused to give back deposit. Horrible experience and likely just scammers. Local movers charged her $1600.
Reviewed July 23, 2024
A terrible experience overall. Hired them to move my one bedroom condo from San Diego to Minneapolis. I was told at the time I signed the paperwork that my stuff would be arriving in 7-10 business days from pickup. That was on June 28th and it’s now July 23rd and I still don’t have an ETA for when it’s coming. They just blame everything on the 3rd parties they contract with. It’s been almost a month since they picked up my stuff and I’ve been living on an air mattress because of it and NO ONE cares.
Reviewed July 23, 2024
We moving from Byfield, MA to Centerville, MD and we booked with AmeriSafe to do the move. Movers came on time and did the walkthrough and notice that packing for my job wasn't there even after they told us it was going to be included. The movers helped us to get it done and helped us with the price. Movers did great job. Very professional.
Reviewed July 23, 2024
Only one piece of furniture was protected by wrapping in blanket. My grandmother’s dresser was damaged. I requested all furniture be loaded in the truck FIRST. Mover told me there was enough room and loaded the garage first. Not enough room on the truck to put all the furniture! Boxes were delivered to wrong place even though every box and tote container was labeled…. kitchen, bathroom, garage, basement etc. I spent half of the next day putting boxes where the movers should have put them. I had to rent a truck to move the rest of the furniture.
Reviewed July 22, 2024
I am moving from Massachusetts to North Carolina and hired Amerisafe to do my move. The movers were extremely helpful and professional. Everything was smooth and at ease. We need to utilize some more space and they were accommodative without charging me extra. If you are looking for a seamless and stress less experience I would highly recommend this service. A great service by Amerisafe and Amex.
Reviewed July 21, 2024
I used AmeriSafe to move a relatively small amount of items from Pittsburgh to Phoenix. Everything felt on the up and up but it’s been almost a month and I still do not have my stuff. They said they can’t check on the weekends but to call them on Monday. This is terrifying. I don’t have much in this world but what I do have was loaded into their truck and I am afraid I’ll never see it again.
I’m so sad/mad/resolved that I’m going to take whoever I need to to court and I will try to get some justice for everyone on this thread who said they were scammed. Luckily, I have a fantastic attorney who has experience taking down big operations like AmeriSafe. Given the wait time, cost of purchasing new items since my stuff did not arrive, and all the money I gave them throughout the process, I hope to shut them down for good.
I’ll come back and let y’all know if there’s a potential class-action lawsuit here. At least we’d get some compensation for the heartache and personal violations of this company. Or maybe my stuff will ACTUALLY arrive this week. I’m not holding my breath but if they are checking reviews, I hope they know to give me my stuff or they are going to be put out of business. This is ridiculous.
Reviewed July 20, 2024
Amerisafe , Moe, Will wowwww. Superb job. They're so fast and so kind and I appreciate everything they've done. I am 78 years old and I could not have done this move without their help. I highly recommend them to EVERYONE. Thank you Will & Moe & Cobra van lines. From the quote I've received over the phone to the customer service representative helped me every step of the way they have made my Kansas City moving stress disappear.
Reviewed July 20, 2024
Let me begin by saying that I usually do not make reviews, but I felt a deep need to warn other folks! My first encounter with Amerisafe was spectacular! I worked with an amazing representative named Colin who was so patient, knowledgeable, and kind several months before I moved. Once my moving date became closer I made very few changes to my inventory that resulted in an immediate charge of over $1,000 same day. Warning: have your inventory items correct the day of your quote because if not you will be expected to pay any changes same day! This was an understandable requirement so I continued to persist with this company.
Also, once you sign the contract you are bound to this company. The issues arose with the delivery company that they contract. This was a cross country move. In the picture provided you can see the first image of a mover standing in front of a shattered large round glass fixture that was used for a painting piece. When I received word (not from the movers) but from a friend in the area who was monitoring my move that they shattered my glass fixture, I contacted the movers. I was told that they were going to throw my item in the dumpster because “it couldn’t fit on their truck anyway.” How could it be possible that an inventory item “couldn’t fit on their truck”? As I was in a different state from my items I asked for them to deliver it to me broken, the answer was no. This is the first issue I experienced.
I then reached out to the representative that I had such a great relationship with in the beginning, Colin, through voicemail and email at least 5x. I received no response to this day. All he did was take my money and figuratively left me to the wolves. Next, I called customer service about the break of my items they informed me that I would have to wait until my inventory was received before they could rectify the issue. This was understandable at the time so I agreed. After a week of not hearing an updates about my items I called the delivery company who stated that I should have heard back days ago. I then called Amerisafe customer service who told me it was out of their hands. Oh! Another situation that occurred prior to the mover breaking my items was that they could not initially begin moving my items due to Amerisafe not communicating with their agency regarding the up-to-date inventory (perhaps that’s why they didn’t have enough room on their truck).
After about two and a half weeks of having none of my items, I finally received a call that my items were en route. Now, when I worked with Colin l, I gave him a specific day that I would like to receive my items because I would be moving into my home by that date so it was necessary that I had my furniture (at least a bed) around the date given. When I mentioned this to Amerisafe customer service I was told the date I gave was more of a suggestion rather than the timeline that they would attempt for me to receive my items. Nevertheless, I continued to persist.
My items finally arrived in the state I was in and the movers worked really diligently. I am a grateful to them. However, pictured in the next two pictures you can see that I received only a portion of my headboard and a broken bookshelf. I also had to ask the driver for other items that he said were not tagged so they were unsure who they belonged to. I also was asked to confirm that several items were mine again, due to their faulty tagging system. Next, I thanked the brilliant delivery team for their time (they truly were personable and polite). Now that I received my items I had to do a thorough inspection. Reminder: I moved my home across the country. So this inspection took some time.
Once I reviewed my items I documented the big items that I received broken and those that were thrown into the dumpster, which I never received. I contacted Amerisafe whom for whatever reason was unsure of the logistics in how to rectify these issues. I explained that I had moving insurance and they did not know if they should take the claim or if my insurance should. I asked them to take the claim anyway (I have no idea what happened to this claim to this day). I then contacted my insurance (who by the way was provided as a contractor through Amerisafe) and they explained that the only way to file a claim was online. This was possible but I really wanted to work with a person through this process rather than push paper. Nevertheless, I filed the claim and then received emails from 3 different representatives all who had different business names.
For instance, I knew I worked with Amerisafe but I’m assuming they contract out for a lot of things so I Received emails from representatives of different companies I’m assuming Amerisafe shared my claim with. I truly have no idea as this was never communicated to me. In addition, I’m very concerned that all of these individuals somehow had access to my contact information and moving information when I never heard of them. I only signed a contract with Amerisafe explicitly. To conclude this very detailed review of my personal experience and warning of anyone who reads this to not use this company for any move. My claim was denied. I was told I responded 2 days after it was supposedly due. This is interesting because the process to even submit a claim was unclear and I needed time to review my items.
So, all in all I paid over 5k to receive or never receive 3 big items (headboard, bookshelf, glass fixture) damaged. Several other items like bowls, etc. damaged. A few boxes I actually never received containing miscellaneous items. I paid to never be in contact with the first representative, have my information be dispersed to several other companies I never heard of, the process of my claim being unclear and denied while I have proof of my items being damaged, a timeline that was ensured to me only to never happen, and a no other follow-up by Amerisafe with whom I trusted with my items.
If you do choose Amerisafe, I hope and pray that your experience is much better than mine. I would not recommend this company and truly encourage you to have them document the claim process prior to you signing the contract as well as give you more information on how long between your items being picked up, en route, and delivered to you is a realistic timeline. If you read this whole review, you are thoroughly informed. I encourage you to not let my experience fall on deaf ears.
Reviewed July 20, 2024
The team was professional, well-organized, and very courteous. All this at transparent and competitive price, aligned with the estimate. I definitely recommend AmeriSafe and I will use them again for my future moves!

Reviewed July 19, 2024
Amerisafe is one of the worst, and least customer-centric, companies I have ever worked with. We spent over $12K to move from Dallas, TX to Knoxville, TN and were promised “white glove” service from end to end. In fact, the company initially underbid us (leading to headache and additional costs later), the packing was inconsistent and haphazard, the carrier was non-communicative and missed several promised delivery dates with no explanation, and customer service was largely unhelpful, curt, and in some cases, outright rude.
Initial Bid: Amerisafe took inventory over the phone, which surprised and concerned me from the start. But I decided to trust that “the professionals” could give an accurate estimate this way (Big mistake). Reading the contract later, I apparently “waived my right” to an in-person inventory, which no one ever discussed with me. The way they managed this meant that the movers arrived with too small of a truck and not enough packing supplies. I ended up going out and buying more supplies the day of the move. I also paid an additional $900 over the initial estimate for the extra square footage.
Packing and loading: Amerisafe hired SD&J moving, which hired day laborers to pack the house (so, sub-sub-contractors…typically not a great way to manage quality). While two of the packers were conscientious and careful with our belongings, the half dozen or so others that showed up were not. Poor packing led to damage that could have been prevented, including a gash in our $4,000 piano, despite me asking them directly if they had something to cover it when I saw them loading it uncovered…which they ultimately did not do. (The contract did state that they would cover all furniture with packing blankets. They did not do that). Several other items were damaged due to poor packing, and our couches and a recliner also came with dirt and mud all along one side, which took over an hour to clean.
Also, despite agreeing to pay to move the extra goods the day of the move, the packers left the job half-done, leaving me to pack the rest of the house and move it to the garage by myself, since we had cleaners coming the next morning and needed the house clear. I communicated this to the packers before they left, but they made it clear that was not their problem.
Transportation and unloading: The day of the move, the SD&J driver said our belongings would be delivered in 2-5 days. A week and a few messages to the dispatch manager later, I reached out to Amerisafe customer service and was told that, given the distance, the carrier actually had 2-14 days to deliver. I guess I should have read the fine print rather than trust the driver knew what he was talking about. Fine, partly my fault for being trusting.
We received a partial delivery a few days later. But despite it not being a full delivery, we were told we had to pay in full “or they would take it all back and put it in storage” (Yes, threats.). We hesitantly paid and were told the second truck had already left and would arrive the next day. Another week later with no communication from the dispatch manager (despite more attempts), I called Amerisafe customer service again and was put off again. It has now been more than a month since our initial availability date for the delivery and we are still without the second load, despite paying in full.
At this point, SD&J has promised and failed to deliver more than 5 times. In the meantime, we are without dressers with our children’s clothing, half of our master bed (meaning we’ve been sleeping on the floor this entire time), storage shelving needed to organize our things, and several other items. We have no idea where our belongings are or when they will arrive.
Customer service: My interactions with customer service have not been a highlight. I will admit to losing my patience on one of the calls where the agent was particularly dismissive and rude. However, my experiences have made it abundantly clear that I am not a priority. Rather than fight for me, or even show empathy, I have been given excuses and told numerous times what the carrier is “legally” allowed to do. In one call, to excuse the dispatch manager for disregarding my messages (after failing to deliver), I was literally told “it’s not unexpected that they wouldn’t respond to [my] calls or texts if they don’t have an update.” My question is, how on earth could they not have an update, when they have missed multiple deliveries? They can’t even tell me where my stuff is or what is causing the constant delays.
Overall, it seems that customers mean nothing to either Amerisafe or SD&J. In my experience, all they care about is making the sale and getting their money. Once they had that, all semblance of service, professionalism, and integrity have flown out the window. If I knew a few months ago what I know now, I would definitely have selected a different company.
Reviewed July 19, 2024
I contacted Amerisafe moving services to perform an interstate move of my three bedroom. I couldn’t be more satisfied with the service they provided. They sent me a company called Amex and the guys were extremely professional and friendly. They handled my furniture with care. I been here for 40 years and had a lot of things to move. I would suggest them to anyone and couldn’t be more pleased with their service!!!
AmeriSafe Van Lines Company Information
- Company Name:
- AmeriSafe Van Lines
- Website:
- nwmoving.com
Media


