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AmeriSafe Van Lines Reviews

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Edited by: Liz Bingler
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Fact-checked by: Jon Bortin

About AmeriSafe Van Lines

AmeriSafe Van Lines is a full-service moving company available nationwide. It’s licensed as a carrier and a broker, meaning it will either handle your move directly or coordinate your move with a licensed company. It offers local, long-distance and interstate moving solutions, plus packing services, storage and moving supplies. It also transports specialty items, like grand pianos. AmeriSafe Van Lines is headquartered in Boynton Beach, Florida.

Visit amerisafemoving.com
Pros
  • Available nationwide
  • Auto transport services
  • Local and long-distance moves
  • Free online quotes
Cons
  • Doesn't offer in-home estimates

AmeriSafe Van Lines Reviews

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    How do I know I can trust these reviews about AmeriSafe Van Lines?
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    Page 6 Reviews 525 - 675
    PriceMoversQuote AccuracyDamageStaffBillingHonesty & Transparency

    Reviewed Sept. 8, 2025

    Horrible company that is a moving broker. They take no responsibility for their services. They lied to us about the total cost, payment options, and delivery date. Our property arrived smelling like sewage. The delivery driver said all the property at the storage smelled like that. Our property was damaged and we were only able to salvage some of our property by excessive cleaning. Some property had to be thrown away, because we were unable to get rid of the smell. DO NOT USE THIS COMPANY!!!

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    Customer ServiceTechPriceMoversQuote AccuracyDamageMaintenancePackingStaffRates

    Reviewed Sept. 6, 2025

    AmeriSafe is a company that will provide you with a very low quote, no matter how diligent you are about your inventory, and will then charge you thousands more in the end. The movers that they contracted to do my move were extremely unprofessional and frankly, made me very nervous. They were face timing and watching movies while they packed up my house. The day before pick, up the Amersafe representative,Steven, called and went through the exact same inventory I did with the original quoter Mark. Steven shook me down for an additional $1000.

    When the movers came to pick up, their foreman, went through the exact same inventory and wanted to Shake me down for $2000 more. I said no and went back and forth, and in the end only agreed to $900ish more. The truck left without any of my outdoor furniture and the mirror for my dresser. The foreman told me I didn’t need it. He also over counted boxes and inflated square footage. Totally not above board.

    When my furniture arrives at my new home there were two very nice delivery guys that had drives the truck and two local hired the company made. The local guys were high and smelled very strongly is ** which they took breaks to go smoke. They were not people you would feel comfortable having in your home. Multiple pieces of furniture arrived damaged as well as my vacuum cleaner. When I reached out to Amerisafe they do not take any accountability for any of the price gauging, the damaged items, or the experience. Their customer service rep Veronica made it very clear that this is all my problem and that the only thing she is willing to do is to facilitate reimbursement for the damaged items. She is extremely unhelpful. I am disgusted by my experience with Amerisafe and would never, ever use them or recommend them to anyone. I believe they took advantage of me and am going to pursue a legal course of action.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedDamagePackingStaffTransparency

    Reviewed Sept. 5, 2025

    I wish I could give zero stars. Avoid AmeriSafe at all costs if you’re looking for clear communication and a trustworthy moving experience. My partner and I moved from Washington to Oregon, and from the very beginning, there were major inconsistencies between AmeriSafe and the third-party movers they outsourced. On moving day, the movers were nearly six hours late. During that time, we had to repeatedly contact AmeriSafe for updates and they never once reached out to us proactively.

    Each time we called, we were told they’d contact the dispatcher and get back to us within an hour. That follow-up rarely happened, and when it did, the estimated arrival times kept shifting: first 1–2 hours, then 45 minutes, then 23 minutes, and finally 14 minutes. The movers eventually showed up, but only after constant pressure from us.

    When I asked for clarification during one of these calls, the AmeriSafe rep repeatedly interrupted me, insisted I was wrong, and defensively claimed they weren’t being negligent, despite the fact that I wasn’t accusing them of that. I was simply trying to get a straight answer about the movers’ arrival time because we had to keep rescheduling a cleaning crew.

    Once the movers arrived, it took them about four hours to load our one-bedroom, one-bathroom apartment. We clearly communicated the required delivery date and time in Oregon due to a work obligation. That date came and went with zero communication from AmeriSafe. Despite calling them multiple times, they said they couldn’t provide any delivery information.

    In the end, we only knew our belongings were on the move because we had placed an AirTag in one of the boxes. When the movers arrived, they demanded an extra fee due to stairs at the new place, despite the fact that we had already paid that surcharge twice. When we asked to see the truck to confirm our items were inside, they aggressively refused until we paid the extra fee. Upon delivery, nothing was unwrapped, they attempted to drop off items that weren’t ours, and several of our belongings were missing. In summary: AmeriSafe was disorganized, unprofessional, unresponsive, and untrustworthy. If you want a smooth, stress-free move, choose any other company.

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    william increased rating by 4 stars.
    Customer ServiceTechPriceMoversQuote AccuracyPunctuality & SpeedDamageRefunds & PayoutsPackingStaffBilling
    After a positive interaction with AmeriSafe Van Lines, william increased their star rating.

    Reviewed Sept. 5, 2025

    On 12-23-24, we paid Amerisafe Moving Services $822.00 and $1012 on 12-23-24 to initiate the move from Greenback, TN to Springfield, MO. You subcontracted the move to Perfectly Fast Moving (additional cost). They showed up on 12-29-24 to start the move. We had nothing but issues on the loading, transport to a warehouse in North Carolina and eventually a reload of our items and delivery three + weeks later (delivery on 01-21-25). End result was loss of items due to failure to load some of our items at the warehouse and/or thru theft.

    Quote from Amerisafe Customer Service, "AmeriSafe Moving Services is not responsible for any acts or omissions of the motor carrier or its employees or agents." Amerisafe has taken the liberty to subcontract Perfectly Fast Moving to make the move. Being we contracted Amerisafe and not Perfectly Fast Moving; therefore, Amerisafe should be responsible for Perfectly Fast Moving. Amerisafe included in the quote a $75.00 cost for Television shipping box, which was not provided and contributed to the damage to the lower left corner of the TV screen. Your service department has proposed what they consider a "courtesy" Payment of $400.00 for a settlement. Additionally, I asked for an added amount of $75.00 as reimbursement for the shipping container that was not provided. I stand by my counteroffer of $475.00 to agree to your release.

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    MoversPunctuality & SpeedPackingStaffFollow-Through

    Reviewed Sept. 4, 2025

    I had a great experience with Amerisafe for my move from Illinois to California. Everything was packed well and arrived safely. The team was quick, friendly, and professional, and they came right on time. Delivery was completed within 10 business days just as promised. I’m very satisfied and would definitely recommend Amerisafe to anyone planning a move!

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    Customer ServiceContract & TermsSales & MarketingPriceMoversQuote AccuracyRates

    Reviewed Sept. 3, 2025

    Be prepared, they will underbid to get your business, then call back a few days before your move and jack up the price under the guise of "quality assessment". The scam cost me $5000. It's a common issue with movers where they have your stuff, or hit you when you are vulnerable. Well, after sending a deposit. So you really have no recourse but to pay them more than their competition for the move. They are a broker, use shady advertisement tactics, such as online firms that get paid to put them on top of their ranking list. Don't be fooled. Do a simple Google search. Search BBB and you'll see.

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    Customer ServicePriceQuote AccuracyPacking

    Reviewed Sept. 3, 2025

    The cost was almost twice the quote. They have you over a barrel because you have to get your belongings moved. Lost many boxes and received boxes belonging to others. It was horrible. I read the trouble others had with filing a claim. It was a joke. I also called to report we had extra boxes not belonging to us and never was contacted with a way to return other people's belongings.

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    Contract & TermsPriceQuote AccuracyDamageRatesTransparency

    Reviewed Sept. 2, 2025

    After looking for a Moving company, we found the only one that does every aspect of the move is Mayflower, which did not fit our timeline. We went through Amerisafe. They were certainly eager to gain our business. Once we chose them, we had no transparency in regard to who would be moving, where our furniture would be stored, how much it would REALLY cost.. It was a nightmare. Raising prices, holding our furniture hostage until we paid in cash. Frankly if you can't get Mayflower, rent a pod and do it yourself. For a 4 bedroom house, moved 1/2 locally and 1/2 to Nevada. All in it cost us almost $27,000.00. They are slick so be careful.

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    PriceMoversQuote AccuracyStaffRatesHonesty & Transparency

    Reviewed Sept. 2, 2025

    ZAZA, Davis, Taylor, and Eddie were so incredibly helpful for my move. I requested to be moved from a storage unit into a 3rd floor apartment and they were able to do it in 2.5 hours, even with all of my huge furniture and in Florida. The guys were so friendly and easy to talk to. They also were open and honest about pricing and I believe it was so worth it. Thank You for Sending BRISTOL MOVING! 100% would use AMERISAFE again and will next time I decide to move!! Thanks again!!!

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    Customer ServiceTechMoversQuote AccuracyPunctuality & SpeedDamageRefunds & PayoutsPackingStaffRates

    Reviewed Sept. 2, 2025

    I was uncertain to appoint them given they did not do work via email nor provide purchase orders, but the reality that they picked up the phone each time I called and speedily acknowledge to text and video communication made up for it. We relocated a family of four from a 2200 square-foot house to a 350 square-foot house. They arrived on time for both the packing part and the move. We accomplish to three hours for excavating and when they were done with the first project they help out pack supplementary things in the home without twinkling an eye.

    Those gentleman are bewildering! Way distinctive than others. We required to move for remote, and practically every moving company we speak to go ahead giving high rates, even the ones who gave us sensible rates, there were some additional accusation for truck, gas, and even some of them implement tips for the employee. They did a tremendous job enclosing and protecting my furniture. I have moved in the past 10 years like six times, those crew transcend my presumption, and they were the best we have ever used so far. We desire we took some photos of their remarkable packing but were busy with the long move. We would commend them for sure, and we wish them the best.

    On move day, these guys worked sturdier than anyone I have ever seen. They never smacked an eye when I query them to be cautious with a unquestionable piece of furniture or double wrap an thing. When we went to unloading, they exercised quickly on a hot day going up and downstairs numerous times for six hours unswerving. They paid such consciousness to detail and even help out unroll carpets in my kids bedroom and make sure that they were superbly even and flat. They broke for lunch for only 30 minutes. We purchase pizza for the team and tipped extra. They are a happiness to deal with and will use again.

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    MoversPackingStaff

    Reviewed Aug. 31, 2025

    The team was efficient, friendly, kind, and took great care of me and my things. Jeff, Markell, Mike, Roland, and Donnie were all the best to have in my new house, putting my things together, sorting out my boxes and protected everything perfectly. I would definitely use them again!!! They packed all my things better than I ever would have and everything arrived in good shape.

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    MoversStaffHonesty & Transparency

    Reviewed Aug. 31, 2025

    I recently moved from Florida to Arizona and honestly didn’t even know where to start. From the very beginning, Leo, my moving coordinator, guided me through the entire process and made everything stress-free. He kept me informed and made sure I felt comfortable every step of the way. When moving day came, Sami and his crew were absolutely amazing. They were professional, efficient, and handled all of my belongings with so much care. Everything arrived safely, and the team went above and beyond to make sure I was settled. Amerisafe made what could have been a very stressful cross-country move smooth and worry-free. I can’t thank Leo, Sami, and the entire crew enough. I highly recommend them to anyone planning a big move!

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    Customer ServicePriceMoversQuote AccuracyRatesHonesty & Transparency

    Reviewed Aug. 31, 2025

    The broker was super awesome BUT everything was a lie. Guaranteed move to my location by 09/05. Won't be here until at least 09/14. Price for cubic feet was $1500 more than I was told and agreed. The movers they sent were rude. I asked them if we should palletize and the broker AmeriSafe said yes. We ended up having to tear it all off pallets. Ended up cancelling all my other moves with them and buying a semi trailer to load myself.

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    MoversPunctuality & SpeedStaff

    Reviewed Aug. 30, 2025

    The AMERISAFE team did an excellent and efficient job! I had a very last minute move and they were able to schedule me for a great time slot and the movers were timely in moving all of the items that I had. Many Many thanks for Sending BRISTOL MOVING! I would definitely recommend them for future use and I will definitely keep them in mind for any move in the future!

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    MoversDamageStaff

    Reviewed Aug. 30, 2025

    Rushmore and Amerisafe Moving Companies did an excellent job moving my belongings across the country. Everything arrived safely and in perfect condition. The team was professional, careful, and easy to communicate with throughout the entire process. I highly recommend them for a reliable and stress-free long-distance move. Thank you again Amerisafe and Rushmore!

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    Customer ServiceMoversPunctuality & SpeedDamagePackingStaff

    Reviewed Aug. 30, 2025

    The crew at iMovers went the extra mile to make sure everything was thoroughly wrapped and protected from damage during transit. They were very courteous and made sure everything was handled with great care. Due to mechanical issues they arrived a little late. Communication with the timing of their arrival could improve some.

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    Sales & MarketingMoversStaff

    Reviewed Aug. 30, 2025

    Though the sales experience was a bit rough at times the moving guys wanted us happy so we can’t complain. There was miscommunications with whom would be delivering our stuff but we understand they are busy. When we do it again we’ll shop some more but may very well end up with the company.

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    PriceQuote Accuracy

    Reviewed Aug. 30, 2025

    Never sent someone to estimate quantity of items to be moved. Of course, when they show up, the estimated space is wrong. They then charged over 5000.00 and still did not fit all items in truck. They are a disaster, do not use them.

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    Verified purchase
    Bipin increased rating by 2 stars.
    Customer ServiceTechPriceQuote AccuracyRates
    After a positive interaction with AmeriSafe Van Lines, Bipin increased their star rating on Sept. 4, 2025.

    Updated review: Sept. 4, 2025

    Issue resolved. Compensation was made.

    Original Review: Aug. 29, 2025

    Very bad experience. My items were stolen and lost, they selectively chose branded products like Rayban, Versace and Beats. Also, they keep changing prices for the deal. The service providers are so mean over phone! If someone is reading this comment please don't make the mistake of choosing Amerisafe. I wish I could do zero stars!

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    Customer ServiceMoversQuote AccuracyPunctuality & SpeedStaff

    Reviewed Aug. 29, 2025

    I highly recommend International Van Lines! Everything was very easy to arrange and the estimate and communication was quick and clear. David was my mover and he was right on time, super friendly and hard working. They took great care of every piece of furniture, disassembled and reassembled several items and handled everything with the utmost professionalism.

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    PriceMoversQuote AccuracyPunctuality & SpeedPackingDamage Prevention

    Reviewed Aug. 29, 2025

    I had them encounter me at my storehouse unit. After giving them the code and unloose the unit, they went to work. I was able to drive additional box truck of items to the station and get commenced. There is a unquestionable peace of mind significant that competent workers are handling the largest and most difficult of the work behind the scenes while you Managed multiple tasks elsewhere. When I first spotted the inside of their packed 26' truck, it was majestic. Everything was fasten down, shrink wrapped, padded, and subdivided. I look at my 10' truck pack job and it was marginally better than a immateriality. That alone was previously adding value for the cost. I craved to contribute, so I managed the small truck concurrently. They were strong, quick, and had clever tricks to treating awkward and heavy things that I had not considered.

    A satisfactory review should have at least anything to criticize practical, so I will keep it brief. I had come back from a trip to the smaller truck and observed that one of the movers was in the bathroom. It is not that I minded this, just that there was no soap or towels in there, so he would have besides not washed his hands or inadequately washed them. Had he asked, I would have happily handed over the supplies needed.

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    Customer ServiceMoversPunctuality & SpeedPackingStaff

    Reviewed Aug. 28, 2025

    AMERISAFE Moving Services were amazing — fast, reasonable, and super efficient! The crew had excellent customer service, wrapped everything with care, and made the whole process easy and Painless. They were friendly, professional, and went above and beyond to make sure everything was perfect. I’m very happy with their service and will definitely use them again. Highly recommend them to family, friends, and anyone needing great movers! THANK you AMERISAFE for Sending Bristol Moving!!!

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    MoversPackingStaff

    Reviewed Aug. 27, 2025

    I hired Amerisafe for me and my family to move us and they went above and beyond with our move, they hired IMovers to do the move for us, we got a crew of 3 that were able to wrap everything and pack in one day and get us on the road for our move, delivery was as smooth as well with the crew installing everything back to each room we told them to. Thank you guys for an amazing service.

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    TechMoversPackingStaff

    Reviewed Aug. 27, 2025

    AmeriSafe/Sleepless Movers company guys were very efficient & gentle with packing and moving my things, all my boxes came back intact. The packaging was flawless, I’d highly recommend it for whoever is moving. Letting the guys pack my things was huge help at stressful times. The delivery was faster than the expected date. Thank you AmeriSafe!!!

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    Staff

    Reviewed Aug. 27, 2025

    I was recently contacted by Amerisafe regarding my move, I was a bit hesitant at first but they explained everything to me and guided me in the right direction. They hired IMovers llc to do the move and boy they did such great work. Both companies worked together and were able to get everything to me and help me move in.

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    MoversQuote AccuracyDamagePackingStaffDamage Prevention

    Reviewed Aug. 27, 2025

    Thank you Amerisafe and Rushmore! Such a smooth experience! Jillian was was very nice and helpful with the estimate and everything came with no surprises.

    Upon the pick up guys were very polite, also they were very careful with my furniture and our family heirloom I asked to pack extremely well. All the glass was wrapped in paper and bubble wrap and everything was delivered safely. Also upon the delivery I asked to bring some of the stuff to the storage and and Kelly and John did a great job stacking my boxes right to the ceiling. Extremely satisfied! Will definitely recommend.

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    Customer ServiceTechSales & MarketingPriceMoversQuote AccuracyDamagePackingRates

    Reviewed Aug. 27, 2025

    I’m sorry to write a negative review, but I really don’t have a choice. I’ll try to be concise. In the initial phone call, I was quoted a price considerably lower than any other bid I had received. When I questioned whether the bid could be accurate, I was assured that if it was higher it would only be a minimal increase. I was told that I could be assured of a one day window for the moving truck to arrive.

    When that day came, we received a phone call shortly before noon telling us that they couldn’t make it that day. Needless to say, when you have a closing date on a house sale and are depending on precise planning, this was a major blow! Another blow: As the movers were taking inventory after arrival (2 showed up when I was told there would be 3 or 4… AND neither of them could communicate in English) I received another call telling us our moving cost would be considerably higher than what was quoted (almost $6000 higher!) as our cu ft was much higher than estimated. This left us with a choice of paying our agreed upon bid, but leaving a considerable amount of our furniture unpacked (thus not being able to make our closing date the following morning), or paying the additional thousands and having them continue.

    There were multiple other issues such as packing a hand rail that was removed from a staircase to give more room for hauling furniture, then calling movers multiple times to find out how to get it back (I’ve received no return call or follow up from them on this issue). The overall experience was VERY unsettling and disappointing (and EXPENSIVE). BE CAUTIOUS WHEN CONTRACTING WITH THIS COMPANY!

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    MoversPunctuality & SpeedDamageStaff

    Reviewed Aug. 23, 2025

    The moving team was absolutely incredible! They were fast, efficient, and so careful with everything. Not only did they get the job done quickly, but they also made the whole process stress-free for me. On top of that, they were just genuinely good people—professional, kind, and easy to work with. I couldn’t have asked for a better moving experience. Highly recommend!

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    Sales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedStaffRates

    Reviewed Aug. 21, 2025

    Absolutely horrible experience. They lowball the prices and severely underestimate the space needed. Leo is just a salesperson who wants you to sign and pay as fast as possible. Once you pay they are done with you and send you to a third party. Ralph said he has 40 years experience and underestimated the space needed by 750 cubic feet. That was double the estimate and at over $4 a cubic foot was $2800 more than initial proposal. Was never able to speak to them after the movers came and items were not dropped off until 17 days later. Was supposed to be 3-5 business days. Items were off loaded and stored, then reloaded and delivered. Absolutely no accountability and are merely a middleman to the third party. Third party is not affiliated so they try to request more money once they arrive.

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    Customer ServiceContract & TermsTechSales & MarketingPriceMoversQuote AccuracyDamageRefunds & PayoutsMaintenancePackingStaffTimelinessHonesty & Transparency

    Reviewed Aug. 20, 2025

    Absolute scam. I was flat out lied to several times by two different employees: Leo and Giovani. Leo was the first person I spoke to. He told me my items would be delivered the next day. When I called back for a check in, Giovani told me it was 3-10 days and that Leo doesn’t work there anymore. Leo absolutely still works there, as two different customer service reps told me. My initial estimate was $2800. I did not move a lot of furniture, only a king size mattress, a frame that was taken apart and a few end tables, but I did have a decent amount of boxes and bins. I ended up getting a three seater couch, so I contacted AmeriSafe to let them know. I also realized I hadn’t let them know about a patio chair, a couple folding chairs, a vacuum and mop. It was my first move, and I didn’t realize I had to itemize every single item that wasn’t in a box. Adding those few items and some extra boxes and bins cost me an additional $2,000!!!!

    He told me that if I didn’t use as many bins and boxes as stated, I would be refunded. I should’ve known better. I was absolutely NOT refunded. I had 95% of my items already packed. I only left the tv, armoire and every day dishes. I will admit that they did an excellent job wrapping my 65” tv and armoire, but they did a HORRIBLE job on my kitchen items. They packed my dishes with a bunch of other random items. 9 out of 12 bowls were broken in multiple pieces. My glass measuring cups were in shards. I can’t even fathom the amount of throwing around of my items that caused this. Every single one of my cardboard boxes were smushed on arrival. They had one company pick up/pack my items. Then, unbeknownst to me, another company took over. No one communicated any of this to me.

    I had an airtag in my armoire, and I saw my items sitting at the same location in Illinois for 5 days, then move to another city in Illinois for an additional 6 days (I moved from IL to TN). My items were finally delivered to me 12 days after pickup in an 18 wheeler. I saw the amount of space that was allotted for my items, and it was ridiculously small. THAT is why all of my boxes were smushed. They even managed to break the lids of three of my sterlite plastic bins. Basically, they charge a ridiculous amount of money then contract the cheapest company who takes ZERO care of your items. DO NOT TRUST THIS COMPANY.

    Honestly, I partially blame myself. If I had done better research, I would’ve seen the sketchy reviews for this company. I wanted to go with a smaller company, as I didn’t have a huge move. It seemed silly to use a major company that would cost so much more. Joke’s on me, as I ended up paying more than I would’ve with a reputable company. For reference, I moved out of a 780 square foot apartment. $5,000 for 780 square feet with minimal furniture and damage to multiple items. I’m just happy I packed up most of my items, or I sudden to think what the rest of my items would’ve looked like!

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    Customer ServicePriceMoversPunctuality & SpeedPackingStaffTransparencyHonesty & Transparency

    Reviewed Aug. 20, 2025

    If I could give zero stars, I would. I called Amerisafe to help my elderly grandma mid July to move from Colorado to Texas. Every expectation set was not met at all. We paid a deposit the day we booked. They called back a few days later before the arrival to say it was going to be an addition $4,000. We hired them to pack, move, unload, and transport a vehicle. I let them know of everything up front. They didn’t show up to pick up the car on the promised day, so we waited. The movers came and acted like they’ve never packed anything in their lives. They sent two guys for a whole truck load worth, one left at one point during the day to get extra materials and was gone a few hours, and when they finally finished, it was after 10pm.

    The transit for the vehicle never showed. We had to remove that from the invoice and hire someone else because now at this point, her items were in transit, she made it to Texas, and her car was still in Colorado. They packed and picked up her stuff the week of 7/14 (on either that Monday or Tuesday), and it is now 8/20 and they STILL do not have an update of where her things are. My grandma was so stressed from this move, being told it was $10K to pack, move, and deliver her items that she unfortunately passed away a couple weeks ago.

    I have still been reaching out to get an eta and their excuse was that there wasn’t a date set on the paperwork which is a lie. I specifically told each person I talked to (it was a process) that this is a delicate situation and needed her things here asap. As of today, her things are being considered lost/stolen. My family is absolutely distraught. Family heirlooms, and her general things will never get to be kept or seen by her family ever again. Do not, I repeat, do NOT hire them. That would be a mistake. I would never wish this upon anyone.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedDamageCommunication

    Reviewed Aug. 18, 2025

    Amerisafe is very fast to get you a inexpensive quote. However, it was not an accurate quote as we received an upcharge at pick up and at delivery. We started with a quote near $2000 and end result was over $4000. Be very careful if you choose to go with this company. Once we had paid, it was very difficult to get in touch with. We were only able to get in touch with the dispatch who we felt had no control of when the movers would pick up and when we would get delivery. Both had delays, pick up was 5 hours and the delivery was 2 days. A real lack of communication and promises not met.

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    TechPriceMoversQuote AccuracyPunctuality & SpeedPackingStaff

    Reviewed Aug. 18, 2025

    One or two months back I needed to relocated to Sunnyvale, they gave the best estimate among five other local moving companies I look over, so I progressed with them. On the day it was superb straightforward, I had a lot of objects with me, including furniture and weighty desks. The two nobleman came over right on time, and empty my older apartment located on 4th floor within 1.5 hours, for differentiation I used a different moving service ~3 years ago, and they took ~7 hours of time to empty 2 people goods from a second floor apartment, while I was trying to deconstruct bed, wrap up the cushion and help to move objects.

    I think we hit a mild traffic, but they permitted down almost as quick as me, not much detain, I have perceive some movers would try to spend extended time for driving in order to charge more. My new location is on second floor and it does not have an escalator, and they had to walk for some good interval from where it positioned to the stair. I was envisage given it is absolutely stairs it would take prolonged to move all goods up, but hypothesize what, they complete moving and get together my bed in less than 1 hour. They could comfortably take lengthy time and that would quite be sensible, but they did not do that. No unplanned fees I required to pay on the day, every single thing was as clear and look forward to as when they distributed the estimate. I did say very specialized service and would certainly go with them again next time.

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    Contract & TermsTechSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedRefunds & PayoutsStaffRatesTimeliness

    Reviewed Aug. 17, 2025

    This is a scam. You have to pay a large fee for them to schedule the move. The movers are independent contractors, some of whom speak very poor English. Several we encountered were from Ukraine and had not been in the US long. Amerisafe does a low ball estimate and says the driver may adjust the estimate as needed. You have to pay the pick up team separately once all your stuff is loaded and they want cash.

    The pick up driver tells me it will be twice as much as originally estimated and I have to pay him since he has all my stuff loaded on his truck. So I pay him and he assures me it will be at our destination the next day. They disappear for three days and finally show up at about 4:30PM on the third day. Then they want the same double price we paid earlier to unload our stuff + $100 extra for expenses. They hold your stuff hostage and they want to be paid in cash. They didn't finish until 2:30 AM the next morning. This is the worst move we have ever had. Not sure if the movers are even here legally. Do not use these people!

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    Stan increased rating by 4 stars.
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    After a positive interaction with AmeriSafe Van Lines, Stan increased their star rating on Aug. 15, 2025.

    Updated review: Aug. 15, 2025

    Amerisafe Moving reached out and was very instrumental in resolving our misunderstanding to my satisfaction.

    Original Review: Aug. 14, 2025

    Had an estimate for a move from nj to va. Spoke with a Brian from company and formulated a estimate from a list if items that I provided. Brian gave me a estimate that I thought was fair and sent to my phone a contract and I paid a down payment of 1100. Went home to reread what the estimate said and I noticed he quoted me a cubic ft allowance of 470. I immediately call Brian back to inform him his numbers were wrong and wanted to cancel. He verbally went over the inventory and said everything was good. He said that he was bring a 26 ft truck and that with his experience everything will fit.

    I double checked my count and a few days later someone called me and asked if I have any additional items. I wanted to be honest and said that there would be like another 25 boxes. He said it would be an additional 600.Following day the subcontracted moving company came and said that the estimate is going up an additional 3500. Call Brian my contact and told him the story and sent me to his customer service where I had no choice but to cancel. They said they would refund me the 607 but I would lose 1100.

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    MoversDamagePackingStaff

    Reviewed Aug. 13, 2025

    VRT line moving did a great job with pickup and loading all of our items. They were very careful and attentive to everything and made sure to wrap items to keep them safe. Very friendly and helpful. Thank you. It was a hot day and they kept working very hard during the heat and remained happy and friendly. Our team was Arsen, Mohammed and Derek.

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    Customer ServiceMoversDamageRefunds & PayoutsPacking

    Reviewed Aug. 13, 2025

    This move was about as painless as it could get. From the start communication was great. I had packing and moving booked and everyone was on time, and if any delays came about, I was always contacted. Since we were moving into an apartment, we had a short window to get the job done, & they got it done easily. We had zero breakage or damage. AMERISAFE isn't the cheapest option, but they are reasonable enough and you get what you pay for. The only negative that caught us off guard was the "suggested" tip amount: 10% of the total amount PER MOVER, and there were 4! Anyway, we were satisfied and would recommend AMERISAFE!

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    Customer ServiceMoversPunctuality & SpeedStaff

    Reviewed Aug. 12, 2025

    We were having a hard time finding the perfect company to move our things. I had an appointment set with another company and did not feel very comfortable after booking the appointment and did more research and found AMERISAFE Moving Services. From the moment we called and spoke to the nice lady on the phone to the day they came in the cold snow and moved all of our things we had a FANTASTIC experience. All the movers were great and very good at what they do. We would DEFINITELY hire them again and would recommend them to anyone. Would give them a 15 out of 10 if I could. AMERISAFE MOVING SERVICES!! :)

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    MoversStaff

    Reviewed Aug. 12, 2025

    We had the good fortune to work with ZAZA, Chad, Eslam, and Amer today with our move. These guys went above and beyond to ensure that everything was done professionally. They were polite, focused, creative, and friendly. Far and away the best moving/packing experience that we've ever had. Thanks for Sending Bristol Moving! FANTASTIC!

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    Reviewed Aug. 7, 2025

    Run away as fast as you can. Unethical company. Will require a deposit based on a quote and then day before scheduled move will call and increase (almost double) the price. Unfortunately, you will be held to the deposit with no refund even though they changed the terms at last minute. They do not own equipment and do not have moving employees. STAY AWAY.

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    Reviewed Aug. 6, 2025

    What a wonderful company. We decided on AMERISAFE MOVING SERVICES based on good reviews and they far exceeded our expectations. They were on time, the crew were really nice thoughtful guys, and very careful with our furniture. We used both the online estimation system and over the phone the representative. The actuals came in a bit under the estimate and worth every penny. AMERISAFE prices are competitive for sure. NOTE: Be sure to tip the boys generously. They really do a good job.

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    Reviewed Aug. 5, 2025

    I was not pleased at all with America’s moving services. My conversation with the salesperson was factual with the items I wanted shipped. The movers came to pick up my items and I was told that the price given to me was under and it would cost me an additional 1500 dollars. At that point I had no other options this was a move from Massachusetts to Florida not to mention I would lose my deposit. My bill of lading stated estimated delivery time 2 to 10 days. That is so false. I just received my furniture today and it has been 25 days. In addition I had to spend more money because I didn’t have any of my items. I probably would have decided to sell all my furniture and buy new if I had all the facts to begin with.

    This review does not have anything to do with the actual movers. The guys that picked up my items and delivered them were professional and did a good job. I would not recommend using Amerisafe. I feel I was placed in a bad position by the poor estimate and apparently after reading other reviews this happens quite frequently.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedDamagePackingStaff

    Reviewed Aug. 5, 2025

    We needed complete service so added packing and additional precautions. Moving was awesome. They were fantastic, responsive and simple movers. The packing team came one time in advance even. The movers were very efficient people. When they arrived at the new place, the unloading and loading went smoothly. We really regarded the quality and professionalism of them. The entire team was very careful in their entire process. The process from the quote to the packing and the move were perfect.

    Everything came in good condition. They were so fast and efficient movers. We always got quick responses and care from them. Everything was in excellent condition after the move. We would highly recommend them. The movers was efficient and hardworking. They were very polite and professional. Their whole team was nice, and they completed their work with good quality. We would like to acknowledge this company for their wonderful work and attention to detail during the moving process. Their booking and organizing part was easy. I'm so grateful to everyone who took part in our move. Recommended.

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    Customer ServiceMoversPunctuality & SpeedStaffProfessionalism

    Reviewed Aug. 4, 2025

    If you're not sure who to hire for your move - this is the company. I've moved probably a dozen times and this was the first time I hired a moving company. Best decision I've made in a long time. Dealt with ZAZA on the phone who walked me through the process and was incredibly helpful, friendly and professional throughout the entire transaction. Chad was our team lead and he brought Eslam, Amer and Eddie along to complete the move. The team was great to work with and completed the move super quick. They loaded my 1bdr apt, my girlfriend's 1bdr apt and unloaded everything into our new place in just 4.5 hours (local move). This was BY FAR the easiest move I've ever done thanks to AMERISAFE MOVING SERVICES.

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    Customer ServiceMoversPackingStaff

    Reviewed Aug. 3, 2025

    The movers were. GREAT!! They worked their behinds off, helped where needed, stayed busy, VERY POLITE ALL THREE OF THEM. Excellent packers. Just special all the way around. Thanks guys. Marshall, thanks for staying in close contact while hung up in traffic. You could tell they take pride in their work and enjoyed what they were doing.

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    MoversDamage

    Reviewed Aug. 3, 2025

    Did a great job moving my very heavy piano. We’re very careful and moved it smoothly from the house. Would give 5 stars if possible. Please uses them for your move and you will not be disappointed. They were so polite and made me comfortable with the entire move and coming into my home. Please hire them pretty pretty please.

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    Tae increased rating by 4 stars.
    Customer ServiceSales & MarketingPriceMoversQuote AccuracyRefunds & PayoutsPackingStaffRatesTransparencyHonesty & Transparency
    After a positive interaction with AmeriSafe Van Lines, Tae increased their star rating on Aug. 27, 2025.

    Updated review: Aug. 27, 2025

    Aidan from Amerisafe reached out to me about my concern. She was very understandable and truly wanted to help fix the situation. Although they couldn’t credit me back the additional space I was forced to pay for she was able to credit me back the excessive fee for the packing charges. I appreciate her honesty and her willing to help.

    Original Review: Aug. 2, 2025

    I am completely unhappy with my experience using AmeriSafe Moving Services and would not recommend them to anyone. What started as a seemingly reasonable quote turned into a nightmare — after picking up my belongings, the price doubled. Despite giving a clear and detailed list of my items, the AmeriSafe representative assured me that 700 cubic feet would be enough. When the movers arrived, they claimed I actually needed 1,100 cubic feet. I was also told not to worry about miscellaneous items, but the movers insisted that everything needed to be boxed — and then charged me $400 for boxes. Those boxes also took up significant space, adding more cost.

    The communication between AmeriSafe and the moving company was terrible. It was clear they weren’t on the same page. I called AmeriSafe multiple times to express my concerns and was hung up on twice. When I finally spoke to someone, they were dismissive and told me there was nothing they could do. This company feels like a scam — they were only interested in getting my money, not in providing honest or professional service. I will never use AmeriSafe or any moving broker again. Do yourself a favor: look elsewhere for a reputable, transparent moving company that stands by their quotes and treats customers with respect.

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    Reviewed Aug. 2, 2025

    We hired this company to move our mother's 2-bed apartment from ID to MN. The quote was $4500. We were told to pay half with a credit card and $2250 in cash at pickup and $2250 in cash at drop off. We thought this was poor practice but we were in a time constraint, so we went forward. The pickup date given was Sat/Sun. The truck arrived on Monday. We were given, I believe $50 off for the late show. The day they picked up, they wanted an additional $2200 in cash to the $2250 already required. Everything was already loaded. What were we to do?

    They said it was because of space. AND, we had to pay that same amount at dropoff too. What if we hadn't had that cash? The final cost was over $9,000. Plus they added $200 at dropoff because of a hallway in her apartment building. When we were working with the office to get the quote, we were told 7-10 for arrival. Well, 10 days came and went. We started calling. The office then told us up to 21 days. Why were we told 7-10? We continued to ask where the truck was because the website states truck tracking. The office hung up on us twice, wouldn't/couldn't tell us where the truck was, and then quit taking our calls until we called a different number.

    Finally day 20, the truck shows up. The driver was extremely rude to my mom and my sister. He even made the comment after walking into my mom's apartment, "Ew, you **, you want everything so big." He constantly yelled at the movers in front of my family, making them feel horribly uncomfortable. Now, I'll tell you the worst of this story. We were moving our mother because her husband just passed away from cancer/dementia after she cared for him at home until the end. She should not have to have had this horrible experience. I do want to say that the movers, the actual guys on both ends who wrapped, carried, and loaded the boxes/furniture were amazing. These were guys who just do this as side jobs. They were the hard workers and we sure appreciated them.

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    Julie increased rating by 3 stars.
    Sales & MarketingPriceMoversQuote AccuracyRatesHonesty & Transparency
    After a positive interaction with AmeriSafe Van Lines, Julie increased their star rating on Aug. 27, 2025.

    Updated review: Aug. 27, 2025

    Amerisafe worked with me to resolve my issues and made amends.

    Original Review: Aug. 2, 2025

    This company does not give honest information when talking with the sales team. I gave a very detailed list of my belongings but the cost was almost double the original estimate. The full price changes as they are loading the truck. I also was not aware that the transit can take up to 3 weeks which I didn’t learn until the movers arrived with paperwork. It took 3 1/2 weeks to get my furniture and I was forced to buy an unnecessary bed and recliner for my 91 year old mother. The move was not in anyway relaxing or stress free. It was frustrating and expensive.

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    Suman increased rating by 2 stars.
    Customer ServiceContract & TermsTechSales & MarketingPriceMoversQuote AccuracyRefunds & PayoutsStaffTransparencyHonesty & Transparency
    After a positive interaction with AmeriSafe Van Lines, Suman increased their star rating on Aug. 29, 2025.

    Updated review: Aug. 29, 2025

    Amerisafe’s customer relations representative reached out to me and was kind enough to listen to my story of frustration. She acknowledged the challenges I went through and agreed to reimburse me for the extra physical and financial burden I faced. I truly appreciate this thoughtful act of courtesy from the company.

    Original Review: Aug. 1, 2025

    This company deserves negative stars. I’m a physician who understands business and contracts—and I have never encountered a more unprofessional, deceptive, and fraudulent operation than Amerisafe Moving Services and their partner company MSN Logistics/Best Quality Movers based in Illinois. Here’s how they scammed me:

    • I contacted Amerisafe months in advance for a long-distance move from Michigan to California. They quoted me $2,500 and guaranteed delivery in 5–7 days. I accepted in good faith.

    • On moving day, a completely different company showed up, demanding hundreds in extra fees for things that were never mentioned—elevator use, walking distance to my unit, and a made-up “carrying fee.”

    • I tried contacting Amerisafe for help—no one picked up. I was cornered into paying $150 out of pocket just to get my things on the truck.

    • Then they tried to charge another $400 claiming I exceeded the cubic footage, despite me calculating and proving I was within the contract. Only then did they back off—clearly testing to see what they could get away with.

    It got worse:

    • On day 7, I called Amerisafe—they told me to contact the movers directly. MSN Logistics then claimed delivery could take 7–21 business days, not calendar days, which was never disclosed beforehand.
    • I never once received an update or courtesy call. I had to beg and chase down the driver’s number, who barely spoke and hung up every time I called.
    • On day 24, they called demanding $450 more for a “shuttle service”—something I was never told about. When I protested, they basically said “pay or you don’t get your stuff.”

    • Amerisafe had completely washed their hands of it, saying their job was just to “arrange” the move. They took their cut and vanished.

    Let’s be clear: AMERISAFE IS NOT A MOVING COMPANY. They are a shady broker who farms your move out to untrustworthy carriers and leaves you on your own. MSN Logistics/Best Quality Movers were just as unethical, manipulative, and disrespectful—rude on the phone, money-hungry, and dishonest at every step. This whole experience was mentally exhausting and emotionally draining. These people are not professionals—they are scammers exploiting customers through bait-and-switch tactics, hidden fees, and outright lies.

    Final warning: 🚨 DO NOT USE AMERISAFE OR MSN LOGISTICS. They are predatory companies with no accountability, zero customer service, and a business model based on extortion. Avoid them like the plague.

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    Reviewed Aug. 1, 2025

    Amerisafe is fascist in its ideology. Unprofessional in their service, disrespectful to their customers, outright arrogant, and money hungry. I was taken aback by their inability to pay attention to the details I provided them with. I was very clear and even provided a video walk-through of all Items that were to be moved to Texas. I was underquoted by the initial salesperson. Then came the quality assurance person, who was trying to overquote me, in his language, just in case, clause. He even videotapes this footage from his phone. This is where it gets interesting because they will masterfully use this contact against you as an intimidating factor. After all, it's their contact. It all started in Orlando, Florida. Before I booked with the quality assurance guy, I was told I was going to need two 26-foot trucks because the first estimate, the salesperson had underestimated the cubic footage.

    The first day of the pickup was a disaster right out of the gate. They showed up with two U-Haul trucks. I knew right away it was going to be a long day. After trying to reason with the dispatcher and getting nowhere, I asked for a manager. Keep in mind, they showed up with U-Haul trucks and a U-Haul hand truck. The crew was at a minimum of one and a half hours late. You could only imagine the stress, but it gets worse. After long debates, they finally agreed to send a Penske box truck. When it shows up at the scene of the pickup spot. Nobody was trying to load anything. So, I asked the question, why can't we start loading the truck. The manager told me I was being rude, and he's instructing the crew to leave, and I couldn't get my money back.

    Now, I am getting stressed and having anxiety from all this foolishness. Moments after the dictator spoke, one of the crew members was trying to calm my anxiety and frustration and told me the reason was that they had another person freight onboard. This is after I was told I was going to have a dedicated truck(s) for my move to Texas. It kept getting worse. After all, I now had to pay for two more days of pro-rated rent because I did not get out at the appropriate move-out time. Add in the Lyft cost and anticipated days off without pay from my job I just started.

    I told them all this news, but they didn't care about me; all they wanted was their money. I can't chronicle every detail in this format, but it gets even worse on the other end in Texas. The freight was offloaded in Orlando onto another tractor-trailer without any communication, causing more delays in getting our household goods. There was no organization, stuff everywhere. I say this because this is critical to the relocation. On the frontend, my wife and I packed most things, boxed up most of the business equipment, and staged them by the pickup doors, instructed them to the order of pickup so that they will be rolled out according to the order of pickup. The offload in Texas was just as messy.

    The driver of the tractor-trailer arrived late again. No lift gate. Again, no proper tools! Here is where it is getting more interesting, as we (my wife and I are noticing damaged goods. Now we are inspecting everything, because we are talking about a lot of money. I got a call from the manager saying he is ordering the crew to leave because we are taking up too much time offloading, and the driver has another stop. Mind you, we are supposed to have a dedicated truck. Now, my anxiety is getting worse.

    Here is the climax of it all: the manager again tells the crew to get everything off the truck and go. I said to him. So, this is how you are going to handle this, my stuff is all over my front lawn and drive way and I quote him here, saying that is the way it is. And lastly, I had to be admitted to the ER, and I got a call from a senior officer. I picked up the phone and told him I would call him back because I am in the hospital. I hung up the phone because he was being rude and disrespectful. He calls me back and tells him in a voicemail, he did not appreciate me hanging up on him. The arrogance of mind to try and minimize me and what I went through with his company while in the hospital. Thanks for listening, and movers beware of this company...They will scam you and try to take your money. Avoid using them and stay away from brokers! Especially this one. Ask the question directly: Are you a Broker or a Direct carrier? They have to tell you.

    David S.

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    Customer ServiceSales & MarketingPriceMoversQuote AccuracyDamageMaintenancePackingBilling

    Reviewed July 31, 2025

    Under no circumstances should you use this company. My experience was a nightmare. First, the sales guy was very pushy and his promises and initial quote were way off. The final cost was over 3x what he quoted. When I booked the date, they called the day before and told me it would be another day. I had flown down for the agreed day and couldn’t change my plans. Two times when I called, the person could not find any record of my account. They then pawned me off to another company who did a horrible job packing my things. Glass and fragile things put in the same box as metal with no wrapping.

    Most boxes falling apart before they were used. Most boxes unlabeled. They packed up things I had told them to leave. Then, my stuff sat in a warehouse for two weeks. They would not give me any estimate of the arrival. I was notified the morning of that they were on their way and required cash payment to unload. When they were unloading, they put boxes upside down, scratched my walls, and just dumped things. As I unpacked I found lots of broken glass, things that were folded and broken in half to fit into a box, one leg of my great grandmother's chaise broken off; a leg of an ottoman torn out and missing; so many things bent and mangled. I have been trying to get them to give me the form to make a claim for damages, but they have not sent it. It is a crime how they treated me and my belongings.

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    Reviewed July 30, 2025

    The initial rep, QA rep, and dispatcher were knowledgeable and professional. The movers who picked up and dropped off were careful with my things. The warehouse handling in between damaged many pieces of furniture and crushed several boxes. I was insured through my renter's policy, but my claim would not have reached the deductible. The price for the move from Florida to South Carolina went up considerably after finalizing inventory with the quality assurance rep (from $3300 to $4500). Overall, the move got done but I am disappointed in how rough they were with my things.

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    MoversPackingStaff

    Reviewed July 27, 2025

    The team that was used in Kimberly Idaho were fantastic.... Showed up on time; professional; considerate; helpful; high quality; and left with everything in place. Cleaned up trash and packing material. Would use again and recommend to others. Very patient, and willing to solve problems that surface during move in. Had all the tools and skill needed to move in and assembly. Also offered advice on resources and services which might be needed in the future. Good communicators and friendly to work with.

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    MoversPackingStaff

    Reviewed July 27, 2025

    Very helpful and worked timely. They were very professional. Handled my objects with care. Arsen explained fees that arose very nicely. They chose to deliver my stuff and belongings at a good time of day. Tair and Umid worked very hard. They were very nice. They worked until the job was done. These are nice people.

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    Customer ServiceMoversPunctuality & SpeedPackingStaffTransparencyCommunication

    Reviewed July 23, 2025

    Boris and team were very friendly and very professional. Treated stuff with care. Packed and wrapped stuff appropriately. Nice guys, nice truck. Called ahead and were here on time. Would definitely use them again. Packing was done quickly and efficiently. Not expecting any problems during the transportation either. Will update if there are problems.

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    Reviewed July 23, 2025

    ZAZA, Amer, and Eddie were great. Super efficient, friendly, and respectful. Communicated well during the move to make sure they met our needs. No damage to any of our property. Overall, company is fairly priced with no hidden fees. Thank you AMERISAFE for sending Bristol moving. Would highly recommend the company for any moving needs and would definitely use them for future moves.

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    Reviewed July 23, 2025

    My wife and I chose AmeriSafe for full moving services from Illinois to North Carolina in June 2025. We did have some issues with the pricing structure which was very confusing because they broker the move, and it ended up being more expensive than expected, but some of that was due to our own inaccurate initial inventory. However, Stephen ** was able to help us come to an agreement after some negotiation and resolved our issues to our satisfaction. Because of his work, I would be willing to recommend AmeriSafe. Their brokered mover Best Price also did a great job packing our belongings.

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    PackingStaff

    Reviewed July 22, 2025

    Boris & Artur were excellent in helping me pack up & move to another state. I was amazed at how efficiently they worked and how organized they were. I would highly recommend them and their company to anyone. They left my place clean and undamaged and didn’t forget anything. I hope I have the opportunity to work with them again in the future. It was hot, hard work and they handled it very well. My place had more than one floor so their work involved a lot of stairs.

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    Customer ServiceContract & TermsTechSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedRefunds & PayoutsPackingStaff

    Reviewed July 21, 2025

    On June 22nd, 2025, we waited outside the second pickup location listed on our contract and binding estimate for the movers to meet us. It was a five minute drive away from the apartment they just took our first load from. We still had plenty of room (approximately 258 cubic feet left), more than enough to accommodate all of the items in our second pickup. The movers never showed up. After calling multiple numbers we finally reached the carrier provided by Amerisafe. They told us that they would not pick up our items unless we paid more money. We called the police immediately as we felt a crime was being committed against us. We had to vacate our apartment and storage locker the next morning and leave the state. The movers were supposed to come the day before. We were left totally helpless and were in fear we would never see our belongings again.

    I texted the CEO that night. I found his number on a Facebook page called "People Scammed By Amerisafe Moving" (a page Amerisafe ceo has since become the admin of. Now, the long history of complaints on that page have been removed.) On the Facebook page, the ceo promised to make things right with former customers who claimed to have been "scammed" by his company. In the text to me, the ceo assured me "I'll do all I can first thing".

    Instead, the ceo had his representatives "handle" me. However, instead of making the situation right, they made it worse. The representative claimed that we had already used 700 of our 758 cubic feet "due to not being able to further stack on top of your items" (evidence in email). This became demonstrably false when our delivery truck arrived. They had reloaded our items and had efficiently stacked the load, item on top of item, and the cubic footage could be clearly assessed at approximately 500 cubic feet (photo and video evidence)

    The representative of Amerisafe also claimed that we knew the movers would not arrive at the second location. This too is demonstrably false. There are dispatch phone recordings along with 911 records that prove this to be false. When I told the Amerisafe representative this evidence was readily available she refused to acknowledge it and told me it will have to be a case of "he said she said" (evidence in legally recorded phone call). There is absolutely no reason we would not want the movers to pick up and move all of our items as, the situation this put us in, is personally and financially catastrophic.

    To make matters worse, when our items arrived, our documents box, containing personal information including tax documents and social security information, had the tape removed, the papers inside had been shuffled around, and the box had been retaped with different packing tape than we had used. This is noted on our inventory list provided by the carrier, we have uninterrupted video evidence of the delivery of the file box, as well as photos of the file box at the beginning of the move.

    Because of what happened to us at pickup, and after researching the ceo and complaints against the company, I knew we had to protect ourselves. We video recorded the entire delivery, including the condition of our personal files box. We also preemptively contacted our local police department requesting they be on standby. We reiterated the details of the pick up to both the pick up and delivery locations local police departments. Amerisafe has not met our requirements of resolution and ignored our last email request. They offered us a refund of 58 cubic feet, $100 and asked us to sign mutual release agreement. This has cost us over $5000 on top of the $5316 paid to them and their carrier. We still don’t have our items left behind.

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    Reviewed July 21, 2025

    We had the bad luck to have to move during peak season, but this was the worst move I’ve had in 15 years of military and private moves across the country. The in-home estimate was completely inaccurate, relying on the customer to provide accurate square footage, the movers were 3 days late, putting our travel plans and move-out costs in jeopardy, there was no customer service. Even when our truck broke down, AmeriSafe just told us that ‘that’s moving’ and we had to spend the extra for hotel stays, rescheduling loading dock fees and permissions, and had to pay extra for them to use an elevator.

    There were extra fees for the distance to and from the elevator, extra fees for the shuttle at our home destination all of which had to be paid in cash, even when we didn’t know how much that extra fee would end up being. The actual movers were great, but the brokerage just left us feeling taken advantage of, used, and helpless waiting for our things. We moved 5 hours away and it took 3 weeks to get our things, even after the brokerage sold us the service as if it would just be a few days. We lost thousands of dollars on this move. Please, just move yourself. Don’t rely on a brokerage and don’t believe the quotes. Our quote was for $3100 and we came in at $6000 (including travel/fees, replacement goods). The movers themselves were great. Our things came through fine. We should have just hired them directly.

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    Leon increased rating by 3 stars.
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    After a positive interaction with AmeriSafe Van Lines, Leon increased their star rating on Oct. 17, 2025.

    Updated review: Oct. 17, 2025

    Amerisafe reaached out to make a better resolution.

    Original Review: July 21, 2025

    DO NOT USE THIS COMPANY - attempted theft and extortion. Amerisafe sent 1 guy and a teenage kid with no equipment in a rental truck to my move. Bill changed twice before truck was loaded - fine, we approved $2490. After the truck was loaded he attempted to add an additional $600 or he wouldn't drive the truck. 25 minutes of arguing later, the truck departed. Truck was to overnight in their secure facility as the move was over 300 miles and to be delivered Sunday. Truck shows up Saturday night and he tells my wife to pay the extra $600 or he will leave with our belongings. When I asked him politely to not smoke in the bed of the truck with my mothers belongings, I was told to shut up - it's his truck. He claimed to own the truck but it was labeled as a Hertz rental truck (with the accompanying tags and instructions).

    Luckily my wife nor my sister allowed themselves to be physically intimidated into paying an additional $600. She argued with him long enough for me to have made it down from Dallas and get their. I resolved the price with him 3 times and each time I was not present he attempted to intimidate my wife and sister into paying extra for the move. After speaking with Amerisafe I was told they are the mercy of the movers to send them information for an investigation. DO NOT USE THIS COMPANY.

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    TechSales & MarketingPriceQuote AccuracyDamageStaffBilling

    Reviewed July 21, 2025

    So, I am pretty sure I am right in the middle of being scammed by Amerisafe and their carrier. Shame on me, I did not realize that they were a broker or even that brokers like this exist. The sketchy firm they've contracted to do my small move is supposed to come today and pick up my stuff, but they won't tell me when they will deliver it, and even worse--although Amerisafe told me I could pay by credit card--they want cash. I've no doubt they will tack on a pile of fake charges by the time it gets to my house. Fortunately, it's mainly inexpensive furniture and I've already removed anything that I care about.

    I just thought that rather than get rid of the stuff I have here and buy new, it would be better just to move it. It may not we worth it, though, if they try to rip me off at destination, which I fully expect. Should my possession arrive in a timely manner and the balance is as quoted, I will return here and say so. Don't use this firm. Find a real moving company. Amerisafe is apparently in cahoots with scammers.

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    Reviewed July 19, 2025

    AmeriSafe Moving Services did an amazing job! The team was professional, on time, and handled everything with great care. I highly recommend them for a stress-free and smooth moving experience! The crew was very professional and handled our furniture with care. Would recommend again. They were very organized, wrapped all fragile items securely, and made sure nothing was damaged during the move. The foreman was friendly and kept me updated throughout the process. It was clear that they had experience and took pride in their work. Even large furniture and tricky corners weren’t a problem for them. They worked efficiently and with great teamwork. I will definitely use their services again in the future and recommend them to anyone looking for reliable movers!

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    Customer ServiceTechPriceMoversQuote AccuracyDamageStaffRates

    Reviewed July 18, 2025

    Attention Consumers: AmeriSafe Moving Services, Boynton Beach, Florida is the WORST moving brokerage company because of unprofessional customer service, contract language changed without notification, deceptive business practices, management that won’t return phone calls after numerous messages were left, damage to moved items, missing items, deceptive dates of delivery and overall disrespect for the consumer as a whole. The movers themselves (hardworking gentlemen from Best Price Moving were very courteous, professional and respectful). The auto transport driver (Dimitry from Black Trucking LLC) was extremely thorough, courteous and very kind. We will never recommend AmeriSafe Moving Services. They give the moving business a very bad name.

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    MoversStaff

    Reviewed July 16, 2025

    The crew was very cooperative and helpful. The delivery and assembly went very well. The. Few helped position heavy pieces to the location needed. Also, Sleep number bed assembly can be difficult. Jimmy was very helpful in following my instructions to complete the reassembly. Jimmy’s crew was respectful and helpful in ensuring all of my needs were met.

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    MoversPunctuality & SpeedPacking

    Reviewed July 15, 2025

    They were very efficient and fast when it came to moving. I worked with Arden ** and Umid and they were great when working with all the items in need of transport. Did arrive slightly later than anticipated but was packed and ready to ship the items in timely manner!

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    Customer ServiceMoversStaff

    Reviewed July 14, 2025

    ZaZa were helpful! Today Eddie and Chad took care of my move from one zip code to another, and they were my superheroes- lifting what I couldn’t and doing it all with a great attitude and efficiency. Amerisafe Moving (recommend from Bristol Moving) will move you across town or across the country. I appreciate their level of service and attention. Really great people!

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    Reviewed July 11, 2025

    I had a fantastic experience with AmeriSafe. The team was punctual, professional, and incredibly efficient. They handled all my belongings with care and made sure everything arrived safely at my new home. The pricing was fair, and there were no hidden fees. Moving is usually stressful, but they made the process smooth and hassle-free. I highly recommend them to anyone looking for reliable and friendly movers.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 10, 2025

    The Customer Service at Amerisafe, particularly Giovanni, the Customer Service Manager was exceptional. He helped us on our move with the claims process and was able to provide us with our settlement amount. He acted quickly on the resolution of our matter once he became aware of it, and it was quickly rectified..

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    MoversPunctuality & SpeedStaff

    Reviewed July 10, 2025

    The pick up crew was very professional and efficient. We had a lot of non standard items the we needed moved from our pottery business a well as all is our household goods. I recommend VRT Line for your moving needs! Fast service, and a quick move. It helped having a professional crew with a stressful move.

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    MoversPackingStaff

    Reviewed July 9, 2025

    The crew went to work immediately, were good natured and thoughtful, and completed packing and unpacking in record time. Items arrived in good condition. They made a stressful endeavor a ride in the park. I recommend them highly. They worked under hot and somewhat difficult conditions without a complaint and were always polite and professional.

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    Reviewed July 9, 2025

    This started off as a pleasant experience, sales and customer service we great at first. But once I paid the deposit and their local movers came to pick up my items, it went downhill fast. I understand that some pricing may change on pickup, but my quoted price of 950 dollars on pickup shot up to 2150. Price on delivery went from 950 to 1600. Aside from that, packing up my items went well enough. Once they were picked up, we headed off from California to Michigan. Our items were picked up on June 7th and I was told by Amerisafe that our shipment could even arrive before we got to Michigan on the 16th. This was... far from the case. I tried reaching out to Amerisafe and their local movers but neither company would respond to phone or email. I waited a month before I was told that our items had shipped out, and they had been sitting in a warehouse during that time.

    Once the items shipped out it took about a week for them to reach Michigan. On the day of delivery, a driver shows up with a hurt leg and tells me that his guys will be here in a few minutes. After about 15 minutes, one person shows up. Since the driver had a hurt leg, I had to help unload and move everything into my apartment. Tons of items were broken, which I can look past, that happens, but what I can't look past is them losing my mattress. The driver nor the company could tell me where it is at. I am waiting to see what they can do it about it.

    Overall, this experience has been terrible. I've had to move around for work quite a bit, I've moved from the US to Europe and back to the US, from Georgia to California, and then from California to Michigan and this move was the worst by far. Once Amerisafe gets your deposit and confirms with their local movers on a pickup date, good luck getting back in touch with them. Your mileage may vary, but good luck if you choose to work with this company.

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    Reviewed July 9, 2025

    Quote (Where the lies begin). I spoke with Michael Henry, he seemed knowledgeable, and it appeared he was trying to be as accurate as possible. It was important to me that I didn’t use just a broker. I wanted a true moving company and have the same team from beginning to end. He said, “oh you will work with me the whole time. I want you to like me at the end of all this.” Well after he got my down payment I never heard from him again.

    Dispatch Team – Pickup. Amerisafe requested I call 10 business days prior to my move to schedule pickup. When I called Michael to schedule this he was busy and told me he would call back. I followed up a couple of days later when I didn’t hear anything and he passed me to another person. This individual tried to charge me more “oh you are past the 10 day notice” however I informed them I called back within the timeframe and that it was they who didn’t get me scheduled they relented and said they would do pickup on the 23rd and 24th of March.

    Pickup (2 Days Late). 24 hours prior to pick up, I don’t hear anything. I called and they said that they won’t be able to be there until the 24th as their truck broke down. On the 23rd, Jillian with dispatch called and asked if they could come later that week. When I told her I must be out of the house by the 25th she assured me they could come then from 8:00 am to Noon. This didn’t seem like enough time, and she assured me they were aware this was a full pack and move. The 25th arrives but when no one arrives by 8:30 am I call to find out what is going on. They can’t locate the movers! I am in a panic as I am going to be screwed if I can’t get out of my house.

    Finally, at 10:00 am I got a call from the movers saying they will be there at 10:30. Miguel and his band of cigarette smoking miscreants finally arrived at 10:30 in a rented enterprise truck. I showed him the house, confirming everything on the inventory. He tried immediately to charge me more, saying he didn’t know of items until I pointed out the items listed on his sheet. He said however that his truck wouldn’t be big enough and he needed to get more boxes, and he didn’t bring everything and a team big enough to handle the move. When they began to pack, they took everything and put it in my driveway / front yard until they were ready. Furniture, boxes, art. Even my piano sat in my driveway baking under the Texas heat until they thought they were done and packed it. When they left at 6 pm, they left trash and packing material everywhere for me to pick up.

    Dispatch – Uncommunicative. During this time all I know is my belongings are on a large truck somewhere. I understand this means multiple stops. I know this takes time however, they wouldn’t give me any time frame. I waited 3 weeks past my delivery date for my things to arrive. Every time I called for an update all I would get were delays and not a clue when it will be there. One can only take “oh this weekend.” “Sometime next this week.” “The truck broke down” “Sometime in 3 to 5 days.” It’s when I finally threatened to report them to the Better Business Bureau and Federal Motor Carrier Safety Administration, they finally gave me a date.

    Delivery Team –Professional! I will say the only redemptive quality during this ordeal was my delivery team. I wish I had these guys from the beginning. They were communicative, on time, and respectful. If they saw anything wrong they pointed it out. In fact, they were getting frustrated by the poor packed job. They said “this packing job is terrible! You cannot see what anything is. Everything is in large boxes and not labeled! We cannot see if items are fragile, or heavy books. In fact they had to open the boxes to get an idea what they were. One of the movers said “You need to make a claim! This is unprofessional!”

    Unpacking Results (Violated). As I unpacked I saw the extent of the terrible packing from Miquel. I was horrified to see everything was packed in large boxes. Dishes didn’t go in dish saving boxes, My glasses didn’t go into glass saving boxes. Books were not in small boxes so they can be handled safely. My wardrobe was not put on rods in wardrobe boxes. These jerks packed everything I own in large boxes. Mixing and matching items together without care. Not bothering to label anything. Resulting in large boxes filled with books slamming down on china. Dishes being crushed, lamps broken, artwork damaged. Even when a wardrobe box was warranted, they just threw all my clothes into it.

    Resulting in clothes, dresses, suits all wrinkled and dirty as they put our shoes on top of them. Even hardware has been difficult to locate. Typically, all hardware used to put furniture together is in a “hardware box” so things can be easily found. It’s been months later and we still haven’t found everything resulting in furniture unusable.

    Insurance (Sleazy). Pay close attention to the small print. They have strict guidelines to prove your damage is real and what they will pay. You will pay almost $1000 to have their policy and pay an extra $1500 deductible to get anything. They will not email you your policy and it will be like pulling teeth to get information. In the end I only got $400 for my damaged property as you will only have 7 days from delivery to prove anything was damaged.

    Summary. They claim to be a #1 Broker. They are#1 in making you think they will take care of you. Don’t believe them. They don’t pack or move you. They hire out 3rd party second rate movers. Moving is stressful. I know things get broken and sometime things happen. However, this whole experience was frustrating. I felt I was taken advantage of, lied too, and manipulated by nothing more than thieving, lying, manipulative broker. The company I now work for has blacklisted them. AMERISAFE - TWO FACED, SLOW and UNRELIEABLE.

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    Reviewed July 8, 2025

    Manny and his team did a great job; worked diligently until finished!. They were very courteous and despite the heat kept working until finished. Having only one helper made it harder to complete the job in a timely manner but they really worked hard and efficiently. When I had questions, they responded immediately!

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    Customer ServiceCoveragePriceMoversQuote AccuracyPackingStaffRatesDamage Prevention

    Reviewed July 7, 2025

    Highly recommend Amerisafe Moving! Great communication (we got a text letting us know when they would be here!), amazing attention to detail (they brought their own floor covering and wrapped the door frame with padding to protect it from dings!), reasonable price (it was as expected) and really nice guys. We will use them from now on for all of our moves!

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    Customer ServiceStaff

    Reviewed July 7, 2025

    Amerisafe Moving Services assisted me with my move last year. It was such a positive experience, that I reached out for them to help me again this year. They did not disappoint. My move coordinator, Eslam, was very proficient and kept great communication throughout the whole process. He did a fantastic job of taking care of all the details, making my move less stressful. I recommend Amerisafe Moving Services and will use them again in the future. Everything worked out so well.

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    MoversPunctuality & SpeedPackingStaff

    Reviewed July 6, 2025

    The crew came on time, were very fast, polite, and extremely helpful! They did a wonderful job! Scheduling was very east and convenient. I would definitely use Amerisafe again, especially when planning quick packing. Provided some boxes. Packed my mirror. Everything was great. They also helped me to dump my mattress.

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    Customer ServiceContract & TermsPriceQuote AccuracyPackingTimeliness

    Reviewed July 3, 2025

    I told them exactly what was in my apartment and they quoted me for 600 cubic feet. Actual was 1100 cubic feet!!! They put my boxes into big wardrobe boxes so they could charge me for 7 wardrobe boxes $175. The apartment distance charge was $100 per 75 feet. I am 280 feet from the moving truck. They charged me $900! That's $500 over!!! Then when they were supposed to deliver nobody came. I called the next day and they have no idea where my belongings are. For these reasons I am giving them 1 star.

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    Reviewed July 1, 2025

    Overall job done very well. Was very pleased with the pick up. Cost was quite a bit more than the original estimate because of more items. Just didn't think price would have gone up that much. I could have used the extra 3000 it cost but it's done and don't have to worry about it.

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    Customer ServiceTechPriceMoversQuote AccuracyStaffCommunication

    Reviewed July 1, 2025

    Terrible experience, no communication. Their estimate was competitive until the movers got there and said it would cost over 30% more than estimate. They have unprofessional staff who are rude and unable to communicate clearly and provide any information. Their contracts are a hoax and they are just looking to take your money! DO NOT GO WITH AMERISAFE!

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    Quote Accuracy

    Reviewed July 1, 2025

    ABSOLUTELY TERRIBLE. STAY AWAY. I have been on top of them to get my stuff that was loaded onto a truck back on the 21st of June, with no estimated delivery date. I told them to get it here by the 30th which would have been well within the window but they didn't bother doing that. I am STILL without any of my stuff and they claim it could be up to 14 "business" days before the truck is even loaded and items shipped.

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    MoversDamagePackingStaff

    Reviewed June 30, 2025

    AJ and Zack helped me move. They are kind, considerate and very professional. They know their job and do it well. They are experienced, you can tell from their work flow. They were very thorough in their work, and also very sociable. They are hard workers, very patient and careful in the packing and loading.

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    Customer ServiceTechPriceMoversQuote AccuracyRefunds & PayoutsStaffBillingTimelinessHonesty & Transparency

    Reviewed June 30, 2025

    Do not use this company. Run, do not walk away. They give you a lower quote and answers all your questions with the answers they know you want to hear. All lies. After you sign the contract, the cost is forever changing. Every time I talked with them or the movers they assigned me, the cost went up. The day of the move the movers AmeriSafe outsourced me to showed up and demanded an additional $500 or the would not load my furniture and I would lose my deposit. We tried calling AmeriSafe but they were no help. They know they have you over a barrel and do not care. When my furniture arrived the next day, the moving company demanded an additional $400 or they would put my belongings into storage which I would have to pay for. The entire process seemed like an extortion racket. 

    The actually movers were Top Movers USA LLC. The 2 men that did the actual work were nice, but the people at their headquarters in Colorado weren't. They advised me that the truck would arrive the next afternoon/evening, but it arrived the next morning before I could drive down from my old residence and wanted to add another charge to my bill and would only accept money orders as payment. NEVER USE THEM. It took several phone conversations to get a bogus charge for an additional stop removed from the bill. Also, AmeriSafe is no help getting this resolved.

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    Customer ServiceMoversStaff

    Reviewed June 28, 2025

    The moving company has done a great loading job! Very professional and hardworking. The group hasn’t stopped and it is very hot! This has been a good experience so far. They have done a great job and hoping the rest of the move goes as smoothly. They also worked around two dogs. Very pleased with the service and thankful for great work and attitudes.

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    Customer ServiceStaff

    Reviewed June 27, 2025

    Anthony, Nate and Sean were fantastic from beginning to end. Very respectful, worked hard and went above and beyond to do everything we asked.

    They responded to all of our wishes no matter how difficult. They had to walk up and down a hill to our house to load the trunk and had to go up and down to the second floor carrying heavy items on both ends. I would highly recommend them.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedPackingHonesty & Transparency

    Reviewed June 27, 2025

    Whatever you do DO NOT...I repeat DO NOT use this company. If I could give negative stars this company would earn all of them! My move cost increased 3X... came to pick up my things over 7 hours late...three movers were going to show up but only two did, which meant I was packing the truck! My items were picked up May 20th and I am writing this review on June 27th and I still have ZERO idea or evidence my belongings are going to be moved to me. The "general manager" gave me his personal number when I canceled because I had a bad feeling about this company. He lied, as when I called about the move, he never replied to me, called me back, and then stopped taking my calls. I have never paid so much money to be dealing with so much incompetence. I have no hope I will ever see my belongings again.

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    suresh increased rating by 3 stars.
    Customer ServicePunctuality & SpeedPackingStaffTransparencyHonesty & Transparency
    After a positive interaction with AmeriSafe Van Lines, suresh increased their star rating on July 10, 2025.

    Updated review: July 10, 2025

    Resolved.

    Original Review: June 27, 2025

    Where do I even start? The agent strong-armed me into booking “right now” with a bullshit 7–10-day delivery promise. I never agreed to any fine print about a “10–14 day” window starting from some phantom “first available date.” Spoiler: that’s not from pickup—it’s from some random date they choose. Once they’ve got your stuff, they vanish. Claim they’re “just brokers” and the carrier can take up to 30 business days (that’s literally two months—excluding weekends and holidays!) to show up. Tracking? Don’t make me laugh. You’re flying blind.

    Three weeks in, I finally get a call: “Oh, you’ll have your boxes in 2–3 days.” Great news, right? On day three, I ring back—customer “care” snarls that I need to wait another 4–7 days, “it’s still in transit.” No apology, no explanation, just shifting timelines and zero accountability. If you enjoy being lied to, ignored, and living without your belongings for 60+ days, by all means book Amerisafe. If you’d rather actually have your things when you move, run—don’t walk—from this circus.

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    Muhammad increased rating by 4 stars.
    Sales & MarketingPriceQuote AccuracyRates
    After a positive interaction with AmeriSafe Van Lines, Muhammad increased their star rating on June 27, 2025.

    Updated review: June 27, 2025

    The owner Frank reached out to me directly and promised to make it right. He was very polite and promised to work on all reported issues and ensured me that he will ensure my grievances are addressed.

    Original Review: June 26, 2025

    Fraud - Fraud - Fraud. My worst ever experience. I think the good reviews here are fake. This company does not even deserve a ranking. Lost money and still without luggage. Overcharged by 2k and still have not received my stuff. Wish there was a zero star. Stay away from this company. They hook and bait you on the price and then keep increasing the price. They don't commit to delivery dates. The estimated price doubled and the shipping estimate has gone from 6 days to 21 days.

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    MoversPunctuality & SpeedPackingStaff

    Reviewed June 25, 2025

    The two guys did a great job, were friendly, professional and meticulous. They ensured all the furniture was wrapped well and they took their time to ensure that everything was taken on board the truck. We really appreciated their friendliness and great service. We will certainly look forward to using this company again after past issues we have experienced.

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    MoversDamagePackingStaff

    Reviewed June 19, 2025

    I just had my pickup for my cross country move from Colorado to Florida. My move is being completed by VRT Line. Jon and his crew are amazing!!! I was so nervous about the loading of my things and my move as a whole. Jon reassured me that they were going to take care of everything and I didn’t have to worry about a thing. He was absolutely correct! Jon and his crew were meticulous with wrapping my items, were very careful and efficient! They were so friendly and easy to work with. I couldn’t be happier with the crew. I am so impressed. I would highly recommend Jon with VRT Line to anyone moving. They are the best!

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    Shaival increased rating by 4 stars.
    Customer ServiceMovers
    After a positive interaction with AmeriSafe Van Lines, Shaival increased their star rating on June 26, 2025.

    Updated review: June 26, 2025

    I was promised the money I lost for breaking my lease.

    Original Review: June 18, 2025

    HORRIBLE! HORRIBLE! HORRIBLE! The worst movers I have used. I had to cancel my booking. The truck never showed up. I talked to customer service and they were very rude about it. They kept stalling me for 2 days and at the end of the third day they said the truck is still not time, I lost $300 because I overstayed my lease. Again, please DO NOT choose them as your movers unless you like getting in trouble.

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    Reviewed June 17, 2025

    Hey everyone! So yes — I recently moved from California to Nevada, and let me tell you, it was amazing. These guys were total pros — smooth as silk, sharp as jewelers, and no price games. I’m seriously impressed. Everything arrived in perfect condition, like golden treasures. Highly recommend these awesome movers! Bye for now! 💁‍♀️✨

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    Customer ServiceMoversPunctuality & SpeedPackingStaffTimeliness

    Reviewed June 17, 2025

    Extremely truthful and great to work with! These crew stands beyond their work with clear communication and probity. Excellent moving support. I had a complex move with multiple stops and a move out of town and they treated everything with ease and elegance and regard. They put things together that they did not take apart. They treated everything professionally and worked their butts off all day with smiles on their faces. The movers packed up my entire things in one day. They had suitable equipment and staff for the move, and moved everything the next day. Everyone was courteous, efficient, very expert about carrying everything, organized things in their marking of the boxes. They were very manageable about placing furniture in the new home.

    AmeriSafe was a fantastic company in every step of the way. They were very friendly and fast movers from picking up my stuff. All the guys were proactive, well-informed and helpful movers. These guys made our journey so smooth. They were so nice and so professional. This company did extremely well on short time. We would highly recommend them.

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    Reviewed June 16, 2025

    This moving team was very professional and understanding. They were very patience with us. Gary, the supervisor kept giving us updates on the cost of cubic feet. We truly appreciated Robert and Darrick expertises and hard work. We will recommend your company to all our family and friends. Signed another very mover.

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    Reviewed June 16, 2025

    We were pleased with the whole experience. Moving can be a very stressful thing but with the help of this team member from AmeriSafe that was extremely professional, efficient and friendly. Nothing was even lightly damaged or broken. They helped us quickly pack a heavy things that were not ready for them. They did great job.

    We acknowledge the hard work of them and delighted that our move went easily. They showed on time, great transmitter, professional and honest. Moving is difficult enough and they helped us through some of the challenging. They were honest, organized and quick movers. One of the guy also offered jokes and bearing up and down 3 flights of stairs with boxes. Both made the few hours amusing and offered extra observation to ensuring items in the pack cube were insured to perfection. They were available thorough out the process. They arrived promptly at the expected time. They brought the good materials, and went to work right away. They were well organized and hard working movers.

    They did an excellent job of filling up every square inch of the case without any wasted place. Every move I have had with AmeriSafe has been as congenial, conversational and reliable. Honestly, there is no grounds to look anywhere else! Absolutely we will recommend them.

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    Reviewed June 15, 2025

    Unbelievable service. The guys was super careful with my move while also being very prompt. They also had some fun while doing the move, so the energy was great. Price was also affordable. Very quick and hard working movers. This was perfect for our small home. We have used two times moves and we have been inspired both times. We had a great experience with them. We will never use another company. Team was extremely professional, helpful, and a joy to work with. All of our communication was fast and smooth.

    On the day of the move, the guys showed up early. They worked swiftly and thoroughly, getting all of our pack and furniture that was going into storage loaded into their truck and then helped move all the other objects to the respective apartment. On the day of the move, we were required to have 3 guys but ended up having 2 guys for the move, but the speed the 2 guys were rapid. They were wonderful guys who did all the moving for us and were very fast, powerful and made sure our stuff got to the new home safely. A super team who made the moving process much more simple.

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    Customer ServiceContract & TermsSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedDamageMaintenancePackingStaff

    Reviewed June 12, 2025

    Read the reviews posted outside of Amerisafe's website and sponsored marketing sites! We had a terrible experience. We shared the square footage of our house and talked through all furniture items with sales rep, Leo. He logged everything and kept repeating that we could trust him, that he has been doing this for a long time. We listed all furniture items and we asked how many additional boxes we could include (he said 100). Leo assured us that there was plenty of room on the truck and we would be the only items on the truck.

    We made the rookie mistake of signing the agreement without doing our due diligence. The actual movers showed up a day late with another load in the truck. They said Amerisafe didn't accurately reflect our load and then increased the cost by $6k - a 60% increase. They said it would take 5 hours to load. 20 hours later they were still loading and had left mattresses & furniture on our driveway overnight and stuff got wet. They then went to drop off the other load in their truck in another part of the Country before delivering our stuff five days after the original delivery date. Many of our boxes were smashed and broken due to being loaded for a week. It was quite frankly a nightmare.

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    Reviewed June 9, 2025

    My wife and I went with Amerisafe Moving Services because they were recommended by USAA. Otherwise I would not have chosen them. Initially Brandon and Leo were helpful. They answered our questions, provided "supposed" discounts on our move from PA to TX. Made us feel reassured about our decision. However, we get to TX on the confirmation day and we call the company they contracted our move too and the truck with all our household goods is still sitting in a warehouse in Maryland with no sense of urgency when it will be on the road. This has created unnecessary financial issues since my wife and I had to spend close to $3k to buy stuff that should've been in TX. We have tried on numerous occasions to contact both Brandon and Leo, but no response at all. Ended paying double the amount that was agreed upon. The worse damn company!! Not Veteran supportive.

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    MoversPunctuality & SpeedPackingStaff

    Reviewed June 7, 2025

    These guys were so great, nice and friendly, very efficient and quick!. The whole process was easy. I would definitely hire them again. The team Packed everything securely. They were able to put the chalk on the very narrow driveway and got the job done at the end of the day.

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    Customer ServiceTechPriceMoversQuote AccuracyPackingStaffTimeliness

    Reviewed June 5, 2025

    I was quoted based on 350cf which was based on my description of items and number of boxes. I was charged for a higher cf amount by the contracted carrier which is fine if that is what the correct load size. I spoke to customer service and sent a video of load. No response, 3 unanswered emails. I subsequently called with my concern about the carrier demanding cash only upon final delivery. Customer Service was glib and unhelpful and I was told "read your contract". Driver arrived and demanded cash to be paid before he would unload. Bottom line HORRIBLE customer service and paid 55% more than original contract.

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    Customer ServiceSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedRefunds & PayoutsPackingStaffRatesTransparencyHonesty & Transparency

    Reviewed June 5, 2025

    TL;DR get labor-only movers and a U-haul if you see this in time. NOT Amerisafe. Three weeks ago, after accepting a job offer in another city, I started planning to move 100 miles away. After calling around to a few different moving companies and getting outrageously expensive (to me, at least) quotes, I found Amerisafe. I spoke to one of their salesmen who was professional and helpful. What stuck with me was how he said, "I'm sure you want this to be the last call you have to make, so I'll see how close we can get to the price you're looking for." I told him my budget, and he worked with me until we came to a number that sounded reasonable--i.e., giving a discount for having my own TV box and mattress bag, and another discount for being flexible on the exact date, etc. It seemed like a very thorough, informative call.

    I looked over the quote sheet, which reflected the number he told me. And then I made a mistake: I paid a 33% deposit before looking up the reviews online, something I make a point to never do. I'm not sure what it was about this time--this sales guy was good, that's all I can say. He told me as long as there wasn't a grand piano or something like that I hadn't mentioned, everything would go smoothly. I got off the call feeling like a weight had been lifted off.

    Fast forward to yesterday, 2 days before the move. I got a call from "Quality Assurance" and was asked to go over my items again. I quickly realized the original sales guy had not included an exhaustive list of my things in my quote, and by the end of that call the price had nearly doubled. For reference, we added my bed frame, a couple of living room chairs, and a cat tree. Boom, price doubled.

    I told the guy the new price completely changed things for me, and that honestly I felt like I'd been scammed, since the deposit was also non-refundable. He said he understood and he would talk to his managers. I did see they had taken a little bit off of the updated quote as a "manager's discount," but my trust in the company was gone. What was stopping them from just adding another $1000 if none of these quotes were binding?

    That was when I started looking around online and realized Amerisafe is famous for holding people's things hostage, jacking prices way up at the last second (when it's "too late" to hire other movers), and adding on surprise fees. My favorite is the Facebook group specifically for people who have been scammed by this company.

    So suddenly I had a choice: walk away and lose my 33% deposit, or stick with them, pay WAY more, and hope they don't continue to add on crazy amounts of money. The latter was too risky to be financially feasible, so I went with the former. They did agree to refund me a small portion of my deposit...in exchange for agreeing in writing not to sue. That's a good sign, right?

    Here's what I wish I would have done 3 weeks ago instead of blowing that deposit money:

    1) Reserve a U-haul.
    2) Look at labor-only movers on U-haul's website. I originally found Amerisafe on a different site (Angie's List, I want to say, but I could be wrong), so I wouldn't trust just any of them, but at least on U-haul's you can see their reviews, and most of their hourly rates are very reasonable.
    3) Hire local labor-only movers to load up your U-haul at your current home.

    4) Hire local labor-only movers to unload your U-haul at your destination.

    Luckily I was able to arrange all this last minute...for cheaper than Amerisafe's original quote. Even if the movers were to go way over the time. Even with the U-haul mileage from driving 200 miles round trip. Even arranging it all the day before the move. Hopefully this helps someone not make the same mistake I did. Good luck, moving is stressful enough as is without getting scammed by these companies!

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    Nick increased rating by 4 stars.
    Customer ServiceCoverageTechPriceQuote AccuracyPunctuality & SpeedRefunds & PayoutsStaffRatesTransparencyHonesty & Transparency
    After a positive interaction with AmeriSafe Van Lines, Nick increased their star rating on June 4, 2025.

    Updated review: June 4, 2025

    I was able to work with Frank and we were able to come to an agreeable conclusion. They were more than willing to work with me to resolve the issue at hand.

    Original Review: June 2, 2025

    AMS Moving displays a series of issues involving false promises, unprofessional conduct, and deceptive practices:

    1. Inaccurate Estimates & Price Increases: On 9Jan25, I spoke with Mark to schedule my move from CA to CO. We agreed on a binding estimate. However, on 31Mar25, Steven contacted me, stating that the cu. ft. of my shipment had doubled, requiring an additional $5,000 deposit, bringing the total to over $8,700. Even though I provided measurements and listed all items to be moved.

    2. Failure to Honor Delivery Promises: I was promised our own truck and a direct move with delivery in 4-7 days. Pickup occurred on 1Apr25, but my belongings were not delivered until 18Apr25—17 days later. This forced me to change flight plans and use additional days of military leave that I was saving to be able to spend them with my wife and daughter for this coming Christmas.

    3. False Info About the Move Process: Despite being promised a direct move, my belongings were unloaded into a warehouse and stored until a full truck was ready to depart. Research revealed many customers had similar experiences.

    4. Confusion About the Deposit: Initially told my deposit would cover moving costs but later discovered from the moving company that was a lie.

    5. Lacking Customer Service: After the move, I couldn't reach Mark or Steven. Aiden, who claimed to have listened to my calls, couldn't provide any useful info. Eventually, Aiden offered me $1,000 as "relief," which turned out to be a settlement offer that required me to accept the terms and not pursue any legal action. As of 5/12/25 the offer changed to $2,000. This offer was clearly intended to silence me rather than resolve the issues at hand.

    6. Refusal to Address Concerns: When I raised issues, I was told AMS wouldn't be responsible until 30 days after delivery.

    - Specific Complaints:

    1. Substantial Price Increase: I was charged a significant price increase the day before pick-up, a practice that I have read is common with Amerisafe (as seen in various online reviews).
    2. Direct Move Promises: Amerisafe failed to deliver on their promise of a direct move, instead storing my belongings in a warehouse.
    3. Failed Delivery Date: Amerisafe's failure to deliver within the promised 4-7 days timeframe was a significant inconvenience.
    4. No-Show Car Hauler: The contracted car hauler was a no-show and canceled the transport altogether.

    5. Deposit Confusion: I was misled about the purpose of the "deposit," which I believed would be held for the moving company but instead was not allocated appropriately.

    - Resolution Sought: I am requesting that Amerisafe Moving Services take the following actions to resolve my complaint:

    1. A half refund of the $8,700 deposit, as the services provided were far below expectations, and I was misled at every stage of the process.
    2. Compensation for the inconvenience caused by the delayed delivery and the failure to adhere to their promises of a direct move.
    3. An official acknowledgment of the poor service provided and steps taken to ensure future customers are not subjected to similar experiences.

    4. A public commitment to improve their business practices, particularly regarding customer communication, honesty, and the transparency of their pricing structure.

    AMS has failed to meet expectations, and I feel misled throughout the entire process. -- Complaints can also be filed with the DOT at **.

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    Customer ServiceContract & TermsTechSales & MarketingPriceMoversQuote AccuracyRefunds & PayoutsStaffRates

    Reviewed June 2, 2025

    In the beginning of May 2025, my husband and I were in the process of moving from California to Georgia and we were looking for movers. We saw an ad on Google for AmeriSafe so, we decided to try this company out. We called and spoke to a young salesperson by the name of Jacob. We told him what we needed. He asked for the size of our place. We had a one bedroom, one bath apartment. We also had furniture in a storage unit that we needed them to pick up. We explained this to Jacob that we needed the storage things picked up as well Item by item. He told us from what we had in both spaces our total was around $3700. We paid 50% upfront.

    The day the movers came to pick up our things, the driver came with a truck that was 1/4 full. So, he did not have enough room to move all of our things. Plus, AmeriSafe quoted us on half of the room we needed to move all of our things. I called AmeriSafe while the movers were there to speak with them about the problem. The young man I had on the phone kept cutting me off and talking over me where I had to stop him and explain that I do not talk over people and he was not going to continue to talk over me. I explained that I called because we had a problem and what they put on our item list did not include ex. our entire bed. It just included the mattress that was all. I had to explain to him that if someone says they have a bed why would they not include the entire bed.

    The bottom line they would not help us. They ended up charging us an extra $2400 on top of what we were already quoted from our contract and started paying for. We were at the end of our leasing agreement and had no other choice but to have the movers move our things out. AmeriSafe did not try to help us at all. We had to leave our stuff in the storage and still paid more than what we were originally quoted and signed a contract for. So, we have to go back to California to get the rest of our things. Before the movers started moving our furniture from our place, I called back to Amerisafe to try and speak to someone else and once again they said it was nothing they could do. They were rude and talked like they did not care we were having issues.

    These people charge by cu. Inches for pricing so Amerisafe did not make sure with all that we told them that they gave the movers the correct amount of space (cu inches) on the contract to move all our things. Worse experience in my life!!! No help from the brokers of listening or trying to help us with this problem of having to pay an additional $2400. Please if you guys care about making sure you have good quality services, brokers that cares about your things, attentive to your concerns, work with you when issues arise, DO NOT choose AmeriSafe!! That company as I were told is veteran own. My husband is a retired disabled veteran. They did us wrong!! The owner needs to really re-evaluate the type of people they hire to serve their clients. It was the worst. Find another one to move you!!!!

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    MoversStaff

    Reviewed June 2, 2025

    Anthony and his team were outstanding. Anthony communicated effectively throughout the process at pickup and delivery. He and his team made the moving experience worry free. They made sure we were happy with the results and we were. The attention to detail was excellent. I would recommend Anthony and his team to anyone who has a need for a long distance move. They are true professionals.

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    CoveragePriceMoversQuote AccuracyPunctuality & SpeedDamagePackingStaffRatesValue

    Reviewed June 1, 2025

    A really high level of expertness. They were impressively organized but also careful when shifting and wrapping my items. They capably disassembled and reassembled my things with conscientious care, using covering and wire to protect all my things. When we arrived at the new place, they always asking me about where I wanted to put back my things and they also arrange all my items in new particular area. They have everything done within 2 hours. We were very satisfied with this company. Just a while ago we moved one bedroom home nearby. The team came on time and complete their job quickly, about in 4 hours. Our things was incomplete and reunite quickly without problems. The value for money is excellent. They have affordable pricing. They are kind people to work with. We would highly recommend their services.

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    Customer ServiceSales & MarketingPriceMoversQuote Accuracy

    Reviewed May 31, 2025

    Amerisafe is scam company. They quoted me 2 different quotes, their mover they brokered out showed up over 3 hours past the time they were slotted to show up, and wanted to charge us $2,000 more. I called amerisafe, and the girl on the phone was rude, I explained to her I was a veteran, retired military and she questioned whether I was a veteran because I was upset. That just made me more upset. They need to be investigated by the Florida attorney general, I plan to report them to every agency, state and federal. This cannot stand. Avoid at ALL costs!!!

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    PriceMoversQuote AccuracyDamageStaff

    Reviewed May 31, 2025

    AmeriSafe Moving Company truly exceeded my expectations! From the initial quote to the final delivery, their team was incredibly professional, efficient, and careful with all of my belongings. The movers arrived on time, worked tirelessly, and were very polite. Everything arrived safely and without a scratch. I highly recommend AmeriSafe for a stress-free and reliable moving experience!

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    Customer ServiceTechSales & MarketingPriceQuote AccuracyStaff

    Reviewed May 29, 2025

    If I could give 0 or negative stars I would. They are not a trustworthy company. They are brokers not an actual moving company. I was told by one representative that he would be with me from start to finish. The day before my move a different person called for a list of inventory. It became a new contract vs adding to the existing. It basically doubled the cost. It is a scam!!!! Find a local company and you will have a better experience and save a lot of money.

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    Customer ServiceSales & MarketingPriceQuote AccuracyStaff

    Reviewed May 29, 2025

    I called to get a quote and information. And after a lengthy call with the sales rep I Was transferred to Nick. He was pushy and arrogant. When I said I could not book today and I needed to talk with my husband he told me I was wasting his time and he hung up one me.

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    Customer ServiceQuote AccuracyPunctuality & Speed

    Reviewed May 28, 2025

    Submitted information for an estimate and they called my girlfriend immediately. Had high hopes with fast customer service and then the man said she was wasting his time, got aggressive, and called her “honey.” He said they were fully booked until August, and said we have to schedule in advance. She clarified we’re planning a move next year, and he said she was wasting time and asked how it made sense. At this point we hung up the phone. Don’t recommend doing business with a sexist company who treats people with such a condescending attitude.

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    MoversPunctuality & SpeedPackingStaff

    Reviewed May 28, 2025

    Very friendly and fast. Awesome workers. Would love to have them bring my stuff when I get to Florida. I highly them. They are awesome on getting everything packed and ready to go. Thank you for all the work they saved me on packing.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedPackingStaffRates

    Reviewed May 28, 2025

    I had a great experience with AmeriSafe Moving Company. The team was professional, punctual, and handled all of my belongings with care. They made the entire moving process smooth and stress-free. Communication was clear from start to finish, and the pricing was fair. I highly recommend them for any move!

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    MoversQuote AccuracyPunctuality & SpeedPacking

    Reviewed May 26, 2025

    The movers arrived on site when they said they would be, they got my things wrapped up and loaded pretty fast, they told me what they were planning to do, communicated anything they needed from me, they answered my questions about the move, and they stayed fairly close to the estimate I was given.

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    PriceMoversQuote Accuracy

    Reviewed May 26, 2025

    I was given a reasonable quote that was TRIPLED by the aptly named Sleepless movers once my belongings were on the truck. I had to rush to get both a certified check for more than 5000 PLUS more than $600 in CASH. I was stunned. Don't even think about hiring these people.

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    Customer ServiceSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedDamageMaintenancePackingStaffHonesty & Transparency

    Reviewed May 24, 2025

    I have requested a quote in the beginning of March, their customer center called in 5 minutes, asked for all of the items I need to move. We went through the list couple of times and then I got the quote according to estimated cubic feet my belongings will use. They have scheduled the moving date and I started packing. ILYA and Alex were my movers, they arrived on time and wrapped my TV in a box and furniture in blankets. They were so gentle and professional. They loaded the truck and showed me how much space it took. I am so glad everything is clear with no bait and switch or hidden fees. After couple of days dispatch contacted me and scheduled delivery day in Texas. In a week big semi truck arrived at my new place and 2 other guys (driver and his helper) unloaded everything and nothing was broken. I got such a smooth experience with AMERISAFE. Definitely recommend.

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    MoversPunctuality & SpeedDamagePackingStaff

    Reviewed May 22, 2025

    Everything was wonderful!! Tair, Arsen and Umid were very helpful, quick, and polite!!!! Everything was very efficient and they were very careful with all our things!!! They wrapped my grandmother's china cabinet very carefully as well as the bed and tables!! We had an additional pickup site and they kindly came there as well!! I would recommend AmericanExpress to everyone.

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    Customer ServicePriceMoversQuote AccuracyRates

    Reviewed May 22, 2025

    I would not recommend AmeriSafe Moving Services to anyone. I have left numerous voicemails with never a return call, inaccurate pricing, not being upfront with the customer by telling them what the deposit is when the movers get here.

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    Chase increased rating by 2 stars.
    Customer ServiceSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedDamageRefunds & PayoutsStaffTransparencyHonesty & Transparency
    After a positive interaction with AmeriSafe Van Lines, Chase increased their star rating on May 22, 2025.

    Updated review: May 22, 2025

    Company is willing to work with you. Operations department is helpful. Driver at pickup was nice.

    Original Review: May 20, 2025

    Updated on 05/27/2025: More to add - DO NOT USE THIS COMPANY!! They are not the movers. They are the broker and will lie just to make the sale. The movers picked up my stuff on the 5/14. Amerisafe assured me that all my stuff would be delivered on 5/19. It is now 5/27 and I still do not have my items. Each time I call in a get a different answer on when my items will be delivered. This morning I call and a manager tells me my stuff will be here today or tomorrow at the latest. Tells me the driver will be calling me in 20mins. An hour and a half later I had to call to get an update. They then tell me it will be 1-3 days before I get it. Finally the driver calls me and tells me it could be 4 days. Trying to tell me the truck is broke down in Reno and it’s a Penske truck. I have spent over $2300 dollars and still do not have an actual answer on when my stuff will arrive. Be cautious the customer service line is rude and will not help. I have had to call in every day in order to get an update.

    Updated on 05/26/2025: Again another review because I continued to get played. So Amerisafe is a broiler not the movers. They picked up my items on 5/14. I set my deliver date to 5/19. I was never told it could take longer. It is now the 5/26 and I still do not have my items. Each time I call in I get told something different. On 5/20 I left a bad review. I got a call the following day asking me to change my review and I would get a $300 refund. And was assured someone would be calling me in 1-3 days. It is now day number 5 and I have had to call twice and I am still not getting a for sure answer on when my stuff will get here. DO NOT USE THIS COMPANY. And I will bet that they try to up charge me at delivery.

    Original Review: Do not use. They lie about delivery. All the staff have told me something completely different each time I call. Management is unhelpful and rude. I have paid 2300 dollars for my stuff and still don’t have it and still don’t have an estimated date of when I will get my stuff.

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    Customer ServiceCoveragePriceMoversQuote AccuracyPunctuality & SpeedDamageMaintenancePackingStaffBillingRates

    Reviewed May 17, 2025

    We moved from Wyoming to North Carolina in February 2025. We needed to change moving companies about 4 weeks prior to our move. From the beginning with AmeriSafe, different individuals shared different information about what types of moving trucks would move us, how much weight our items would be, the price of the move, etc.. It seemed very disjointed and then the broker for the move, No Borders Moving & Storage got involved. Lorenzo, the owner, disagreed with what AmeriSafe had told us. I took videos of what we had already packed and what they needed to pack and move. He was coming himself to supervise the move, or so he told us. We soon learned that much of what he said was not true. We had to change the moving date due to a WY snowstorm. The movers who arrived wrapped our furniture carefully and appeared to be knowledgeable.

    Upon the movers arrival, we had 8 different texts and calls from Amerisafe and No Borders concerning the 3rd payment. The two companies, AmeriSafe and No Borders did not seem to communicate well. The movers showed up the following day to continue packing but 3 hours later than they planned. They worked until after 10 PM and didn't appear sure of what to take. The "shuttle" truck was packed full. So, the mover left some items in the barn and did not load them. When our furniture arrived in NC they again used a shuttle. Arriving at 8:30PM, the movers worked until 3 AM. They wanted to return again at 10 PM the next evening and we rescheduled for the following morning. They asked us to sign the billing of lading after the first load arrived and we didn't sign every sheet as not everything arrived.

    We had antique furniture glass broken, many dishes broken, etc. I took pictures, filled out the paperwork and responded to United insurance. Involving many missing and broken items, United Insurance responded that I had submitted the paperwork past the deadline. I showed them texts from the movers which verified that they brought the last load two days later. No Borders supposedly disagreed and said that all of our furniture was delivered two days prior. Gaby, from the insurance company, refused to budge and denied our claim. The last mover had no paperwork and only had some of our last shipment. We were never able to find our barn tools, 2 vacuum cleaners, yard tools, and several kitchen boxes. They vanished.

    I worked with AmeriSafe to finalize our payment with No Borders and discuss the insurance denial which they refused to mediate and then AmeriSafe handed us off to No Borders. Please be aware that they (No Borders) do not want any forms of payment that can be refuted or recovered. No Borders has the following entities that they use: Lodestone Logistics, SSCTech, and No Borders. They text and call and harass, threaten and pressure you. Do not trust that they will handle your items well or try to find them, if they go missing. Buyer be aware when you are using moving companies that are brokering your move! It was a terrible experience!

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    Customer ServicePriceQuote AccuracyPunctuality & SpeedRates

    Reviewed May 16, 2025

    Horrible company. Starts off good, then they get you after setting a price. Moving company hired was a joke and broke stuff. They took advance of elderly. Tried to contact and email them 3 times and never got a response. So I contact the moving company directly, got email back saying sorry maybe it was miscommunication. They moving truck was 3 days late, charged more and then want to hold your stuff hostage until you pay them to release the stuff. Do not use Amerisafe or D and H Express Moving ever.

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    MoversDamagePackingStaff

    Reviewed May 14, 2025

    Noel and Ahmed carefully and efficiently wrapped and loaded our furniture. They handled our boxes with the same care. They were in and out for this process in about 4 hours. Delivery to our new place was just as efficient. I had packed some boxes pretty heavy which did crush down a couple boxes a bit but nothing was damaged. Hard working crew.

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    Sales & MarketingPriceMoversQuote AccuracyPackingStaff

    Reviewed May 13, 2025

    I recently reached out to several movers for quotes on moving from Alabama to Florida. After receiving multiple quotes with a wide variety of costs, I selected Amerisafe Moving Services based on their initial estimate. Unfortunately, this has evolved to one of the worst decisions in my life. My initial quote was just under $2,000.00. It has now reached nearly $5,600.00. This is by far the worst case of "bait and switch" I have ever experienced.

    It has become very clear this company's morals and ethics revolve around quoting whatever is necessary to obtain their commission and damn the customer. This was an interstate move and they quoted 50 small moving boxes, 1 small 2 cushion couch, 1 small dresser drawer, and 2 small TV stands. They never informed me to purchase TV boxes instead of paying extra to have them packed. I could go on and on in regards to the unethical and unprofessional practices this company has put us through. However, my best recommendation to others considering moving is run, don't walk away from this company.

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    Customer ServiceSales & MarketingPriceQuote AccuracyPunctuality & SpeedPackingStaffRates

    Reviewed May 13, 2025

    I SO regret booking through this BROKER! The sales agent painted a wonderful picture of how wonderful it would all be. I had such a HARD time and many, many issues with the company they sub-contracted with (Pack and Load Moving & Storage. I ended having to pay $2000 MORE than my quoted price before they would give me my belongings. They were 1 day late for pick up and took them 12 days to deliver my things! Amerisafe did NOTHING to intervene. They never picked up my call or responded to my e-mails when I pleaded for their help. Losers!! Don't ever book with this broker!

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    Customer ServiceTechSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedDamageStaffRates

    Reviewed May 12, 2025

    Amerisafe is not a moving company. They are a broker. They quote you a price and take their third and then they are basically done with you. They then reserve a local mover for you. The movers they hired for me didn't exist on any internet search. Upon arrival the company quoted us twice what Amerisafe had agreed as the finished price. I of course called Amerisafe and was told I needed to speak to my salesperson Michael. He did not answer that call or respond to any further calls.

    The movers said that brokers do that all the time. So what do you do at this point? We had to move and so agreed to the new price that has to be paid in cash or venmo (nothing fishy there). They damaged some of our furniture and lost the legs for our couch. Again Amerisafe was unresponsive and of course I couldn't call the actual movers because the company doesn't exist. To top the lot they couldn't fit all of our stuff in the truck even though it was actually less than we had told Amerisafe! Two days later we had stairhoppers come for our "second" move. They were friendly, quick and incredibly professional. I hope you heed this warning and stay away from Amerisafe or any other third party vendor.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & Speed

    Reviewed May 10, 2025

    Everything about the moving experience was so relieving. Doing the quote and getting things scheduled, great and easy. Communication regarding pickup was so well, I never had any questions about where the movers were at, time it would take. The 2 gentleman that actually moved all my stuff did everything so quick and efficiently, it was done way before I thought it would be. When I move down the road, I’ll be calling back to use them again.

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    MoversPunctuality & SpeedPackingStaff

    Reviewed May 1, 2025

    Movers were very professional, extremely fast, did excellent work. They were very easy to work with, on top of everything. They wrapped all my belongings super well. I am very impressed. This is my first move of long distance and they make it super easy, was very concerned in the beginning but after this amazing crew got to my house all my fear disappear.

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    Customer ServiceTechSales & MarketingMoversPunctuality & SpeedPackingStaffHonesty & Transparency

    Reviewed April 30, 2025

    DO NOT USE THIS COMPANY - FRAUDULENT! They are a broker and contract with local companies and literally wash their hands of any issues. I contracted with this company to move my 80-year-old/handicapped mother from Denver to Delaware. The sales rep, Emmet, assured me they were able to handle a senior move and we would be well taken care of. He also told me the delivery would take 3-5 days from pickup and that the driver would keep us informed every step of the way. NONE OF THIS HAPPENED. I should have canceled the day the pack team showed up with 2 ** individuals who couldn't speak a word of English making packing and labeling boxes very difficult.

    After 1 week of not hearing anything, I followed up with the contracted delivery company (VRT) and they promised me a delivery over the weekend. Never happened, they literally lied to me. Then, my mom gets text saying that they are going to show up on 4/30, and we still haven't heard from them. I have called Amerisafe (NW Moving) and all they do is apologize but don't offer any real help. I had to hunt down the owner of the company myself and he is going to "call me back." Meanwhile, over 2 weeks later, we still don't have her stuff and are becoming increasingly worried. I am going to report this company to the Attorney General of Florida and post as many reviews as I possibly can. STAY FAR AWAY FROM THIS COMPANY.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedDamagePackingStaff

    Reviewed April 30, 2025

    I called AmeriSafe Moving Services to get a quote for a move from CT to VA and John helped me with the process. He was very good of explaining me the whole process, I didn’t know that I needed to list every item that we going to move but he helped me and I am happy to had him as my salesman. Movers came on time very punctual and super professional. They packed everything well and were very careful worth my items. 2 days later we received our belongings in VA. We will definitely recommend to everyone. Super happy with the movers!!

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    MoversDamagePackingStaff

    Reviewed April 28, 2025

    Highly Highly recommend!! Great workers! They wrapped everything carefully and took care of my items with care. So nothing would get damaged!! They were nice and polite. They answered all the questions I asked. Job very well done!! They communicated well with when they would be arriving. Best movers ever!!

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    Customer ServiceSales & Marketing

    Reviewed April 24, 2025

    We did not go ahead and hire this company because Leo, who is the sales person was rude, pushy, and obnoxious. Would not recommend this company at all. End of the call he told us that we wasted his time.

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    MoversStaff

    Reviewed April 23, 2025

    Clinton and Joseph were professional and very helpful with the move they made. Everything was secure. Also very friendly which made the move so much better. They were a great help, on time and text me to know where they were giving me ETA. Great service.

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    Customer ServiceMoversPunctuality & SpeedStaff

    Reviewed April 22, 2025

    Excellent service from start to finish, SUPERB!! From my frost conversion with Emmet to their customer service I was very pleased, they explained the whole process as I had lots of questions. Movers were fast and efficient, very quick and professional. If I ever move again I will definitely use AmeriSafe moving services to 10/10 👍🏼👍🏼.

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    Customer ServiceCoverageSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedPackingRatesFollow-Through

    Reviewed April 18, 2025

    I worked with AmeriSafe to plan an in-state move. I was quoted a total price based on the size of my home and estimated belongings and because they could complete a one-day move with morning pick up. A couple days before my move, I had a call with the AmeriSafe coordinator to confirm my items. There were a few additions and a few eliminations-- The coordinator called it a wash. On move day, the "movers" showed up a couple of hours late, with fewer movers than they said the day prior and were late to my house due to a sensor issue in their truck. I had to call to find out where they were-- No one called me. They showed up with a rented U-Haul truck and immediately looked at my items and said there was more cubic feet than on the invoice (he had a different invoice than I did) and will cost an additional $477.00. Fastest math I've ever seen. Pretty sure I was covering the cost of their U-Haul rental.

    We were already behind by about 4 hours, and I expressly said I wanted to avoid driving/moving at night given there was limited lighting at the new place. My items barely took up 1/2 of the truck and I was the only move on that truck. They basically held my items and my time hostage until I paid. At delivery, it was not the white glove service as advertised-- They wouldn't take the wrapping/tape, etc. because they had to drop the U-Haul off and left all boxes in the living room. The movers even commented about the process: "That's what you get for working with a broker". Unbelievable.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedPackingStaffCommunication

    Reviewed April 16, 2025

    Plan: Depart ID and drive to AZ April 2nd at 6am in my personal vehicle to attend father's funeral then drive to TX, April 8th. I Was not able to drive my vehicle to AZ because the moving truck never showed up on April 1st. That forced me to buy a last minute plane ticket to fly to AZ then fly back to ID to meet the moving truck. I was told the moving truck will be there at 8am April 9th. Truck showed up at 2pm. They finished packing everything around 1 or 2 am. I was never given a revised estimate after the employees looked what needed to be moved. They ran out of packing material and didn't notify me until I asked why isn't this closet and the rest of the bathroom packed? I had to purchase my own materials the following morning to complete the packing and load everything leftover in my vehicle.

    After providing me the new and surprising total amount for their "services", they told me they only accept cashier check, check, money order. All I had was a CC at 2am. Employee had to call his boss to notify him I wanted to pay with CC. I was unaware there was gonna be a 4% CC charge. They wanted an employee to take photos of my CC on his personal cell phone to send to his boss.

    Original Estimated Arrival of movingtruck: Mar31 - Apr1. I was notified the moving truck will arrive Apr1 by 4pm. Truck did not arrive. I called The movers approx 415pm. Movers were unaware and didn't know where the truck was. I called the AmeriSafe to notify them of the issue, they said they'd call me back. Approx 430pm, I received a phone call from the AmeriSafe notifying me the truck won't be able to make it because it broke down in Utah a few hours ago. Bought plane ticket, last minute. Rescheduled moving truck to be at my home at 8am April 9th. Moving truck showed up at 2pm

    Called AmeriSafe to notify them of the issues I faced. They said they'd call me back. They never did, after a few days. Called again but they were closed. Spoke to an operator. Operator took my message and said I'd get a call back in a few minutes. I received the phone call back in a few minutes and explained the situation to the lady. She said she'll leave a message with the managers and one of them will call me back.

    Several days passed and I never received a call. I called the AmeriSafe again and finally spoke with Daniel a service manager. He was extremely rude, continuously talked over me, interrupted me, even had the audacity to poke of me serving in the military. I eventually had to hang up on him. He called back a few minutes later, I told him he had been incredibly rude and I can no longer talk to him. The automated system says all calls are recorded. I hope so! This is when I decided to seek legal counsel.

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    Customer ServiceSales & MarketingPriceMoversQuote AccuracyDamageStaffTransparency

    Reviewed April 10, 2025

    Whatever you do, do not select this moving company. I was given an original quote which was low. I expected that close to our move date, we would review and revise, which we did. We provided every item we were putting on the truck and paid the updated higher quote. This was fine, we expected it. Then, when the movers arrived they wanted another $3500. We were stuck - What do you do when they are in your driveway and you have to move? AmeriSafe uses other companies to move, in this case they selected No Borders. When I called to complain about the cost, I was put in touch with Giovanni (customer service) who proceeded to tell me it was my fault, that we added things to the move not on the record/quote. He was rude, condescending, and could have cared less about my concern.

    Since then, I have also been in contact with our sales person, Josh because the movers did damage to our house. They scratched the wood floors and heavily damaged two walls which required sheetrock repair. I have talked to No Borders, who asked me to "prove" the movers did it. Back to Josh who sent me to Giovanni who again could have cared less and was the same condescending jerk that I spoke to originally. So I overpaid by $3500 - And they left my house we had ready to go on the market damaged with no compensation, we just had the floors redone and they left a deep scratch on the stairs. Worst company I have ever done business with. My recommendation is stay away, you will regret hiring them.

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    Customer ServiceContract & TermsSales & MarketingPriceMoversQuote AccuracyDamageStaffRates

    Reviewed April 9, 2025

    DO NOT USE AMERISAFE… They are not Movers, but brokers.. Then they assign your moving to what seems like day workers with very little or no experience in moving… Please hear me… It is the biggest scam.. They gave me a quote over the phone, almost double in price when the came to my home the day of move…. I would have cancelled, but was now stuck because I would have lost my very large deposit.. They are only nice; until they get your deposit… Then the non/caring, don’t give a damn attitude.. They also do not care for your furniture… I had lots of damage… This company is a nightmare… Use a company that actually does the moving… You don’t need a broker or a middle man… I thought my actual move would cost me about $5,000… It cost me more like $10,000 when they were finished with me… Very sad… Do Not Use Them.

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    Customer ServicePriceQuote AccuracyPunctuality & SpeedDamageRefunds & PayoutsTransparency

    Reviewed April 7, 2025

    Updated on 07/28/2025: This is an update from a previous review 1 star review. I was contacted by this company regarding the review. I foolishly thought to reimburse me for damaged items and services not provided. However, they offered me $300 to change my review to a 5 star. I said yes and to send the money first, they said no lololol. This unethical company needs to be avoided.

    Original Review: They will ask for a list of items to be moved, when the company they outsource you to arrive they work in cubic feet which creates confusion and a huge increase in cost. We were given 2 pick up days, despite living out of state, and they refused to clarify an actual date until the day before pick up. We were told delivery 2-5 days.... We said one day was impossible for us but were reassured they would work with us... That work around was having items delivered 3 weeks later. The men delivering refused to assemble the beds.... One spoke no English and the other just a few words so communication was difficult. Customer service is worthless and hostile... I was told by Anthony that he didn't like ** people or their accents and that he could say anything he liked as no calls are actually recorded. A truly appalling experience.

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    PriceMoversQuote AccuracyPunctuality & SpeedStaffRates

    Reviewed April 6, 2025

    Nothing went right. Was given two different pick-up times: the first was 3 pm, the second was between 9-11 am. Crew arrived at 3:45pm. Wasted the day trying to figure out where they were and when they were coming. Lead guy made a lot of excuses though the two other guys were quick and efficient. My sister and I ended up having to help move furniture. Price ended up being more than double initially quoted. Would never want to use this company again.

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    MoversPackingStaff

    Reviewed April 3, 2025

    Everything was top notch and efficient. I would highly recommend them for the care they took and the highly profession way they performed our move from the packing of our house in Cary to the unpacking in South Florida. I liked that it was the same team doing both jobs.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedStaffBilling

    Reviewed March 30, 2025

    I want to share my experience with Amerisafe Moving Services to help others avoid the same nightmare. The initial quote changed several times during the move, but the emailed quotes came as links that expired, making it impossible to reference their original terms. They arrived a day late, failed to apply a payment that had cleared, and ultimately refused to unload any belongings at the new house. This was particularly distressing for my elderly parents, especially since my father is battling stage 4 cancer. The movers fought with them and wouldn’t even unload the bed from the truck.

    Communication was nearly impossible; calls to the office went unanswered, and there were no callbacks. We had to involve the police to file a complaint, and my parents ended up in a hotel without a bed to sleep in. Despite my efforts to be hospitable, including buying food for the movers, they took advantage of the situation. We filed complaints with both the police and adult protective services. Please think twice before using Amerisafe Moving Services —Don't let them take advantage of you or your loved ones.

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    PriceMoversQuote AccuracyPunctuality & SpeedPackingStaffRates

    Reviewed March 26, 2025

    Foreman and crew are good at understanding the situation and getting to work wrapping everything and caring for all things great and small. Very professional. Price didn’t change so I am very appreciative of that. So far very happy and feeling good. Very grateful for the quick and professional service. Would recommend AmeriSafe for friends and family!!

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    Customer ServiceMoversDamagePackingStaff

    Reviewed March 25, 2025

    Of a high standard experience with this team. They were coherent, experienced and wonderful communication. Our move was not an easy one, but they managed it nicely. They maneuvered our things with care, nothing was damaged and they took extra measures to make sure our items would be manage with great effort. Thanks for making my move so smooth and uncomplicated. They are terrific. Definitely I would distinctly recommended.

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    MoversPunctuality & SpeedPackingStaffDamage Prevention

    Reviewed March 25, 2025

    They came for the walk through was thoughtful, active and on time. It was a wonderful experience. They provide with lots of tips for making the move painless and explained everything. On Moving day crew worked so quick, the truck was packed in one hour and this included wrapping, padding and boxing everything with anxiously. They were courteous and friendly guys. They asked where things should be put and happily moved things many times until the position was where I liked. Highly suggested.

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    MoversPackingStaff

    Reviewed March 25, 2025

    This was breathtaking to work with, they answered all of my queries. Our recent moving experience with this company was really fantastic. We did not have a lot of materials to move and had a low budget. They were able to problem solve creatively to able my needs. They were highly communicative throughout the move. They arrived on time, conversable, professional and expose attention to detail when packing items. Overall, I would exceptionally recommend this business.

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    PriceMoversQuote AccuracyPackingStaffRatesHonesty & Transparency

    Reviewed March 23, 2025

    Movers came right on time. The crew were very knowledgeable and working diligently. They took great care of our furniture, super professional and friendly. They were flexible and no hidden fee. They honored our original price although we had extra items and packing to take. We appreciate very much for their excellent service and their professionalism. High recommend!!

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    PriceMoversQuote AccuracyPackingStaff

    Reviewed March 23, 2025

    I would recommend AmeriSafe movers, they gave me a reasonable quote. Donny and Abzal were very professional. My items reached my final destination in good condition. Initially they did not come with boxes but they were able to purchase some and pack my belongings. I was moving to a 3rd floor and no elevators they were accommodative. Thank you.

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    Emily increased rating by 4 stars.
    Customer ServicePriceMoversQuote AccuracyStaffRates
    After a positive interaction with AmeriSafe Van Lines, Emily increased their star rating on March 24, 2025.

    Updated review: March 24, 2025

    They did reach out to make things right and stated they do not conduct business the way I was handled and will be addressing the issue quickly. This did ease my mind but I will still be taking my business elsewhere. I'm glad they did reach out, that does show they are monitoring things which makes me feel better.

    Original Review: March 23, 2025

    I entered info online trying to see if I could get a quote or find the prices. They immediately started to blow my phone up with texts and calls nonstop. When I told the agent I didn't want any more calls he continued to call me over and over after I kept hanging up on him and blocking the number. He would call from other numbers. Then he decided to get very threatening, cursing me out and telling me he was going to post my cell number everywhere possible so other companies would call me nonstop. I asked for his name and his supervisor's name, he refused to give me any info and calling me foul names. I told him I would report the company to the BBB and would write a Google review and he just escalated with threats. Their staff is apparently not trained or monitored well at all and they are very money hungry.

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    Customer ServiceMoversPackingStaff

    Reviewed March 22, 2025

    Movers were professional, courteous, and friendly. Customer service was top tier. Movers handled the furniture with care and wrapped each piece individually for safe travel. Very friendly and accommodating. Upon delivery they continued handling furniture with care and exceeded my expectations by putting all the furniture all back together in the rooms that we designated. Highly recommend.💯

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    Customer ServiceMoversQuote AccuracyPunctuality & SpeedDamageStaff

    Reviewed March 22, 2025

    Our experience with Robert and his team was exceptionally positive. From the very beginning, they demonstrated a high level of professionalism, punctuality, and courtesy. Robert arrived exactly on time, which immediately made a great impression. He and his team worked efficiently and carefully, paying close attention to every detail.

    During the loading and delivery process, they were extremely cautious, ensuring that nothing was scratched or damaged. Every item was meticulously counted and properly placed, which reflected their responsible approach. It was evident that they have extensive experience in this field and genuinely care about the safety of their clients' belongings.

    Moreover, all communication with them was pleasant and straightforward. They answered questions, clarified details, and did everything possible to make the process smooth. This created an atmosphere of trust and confidence, knowing that our belongings were in good hands. I sincerely appreciate Robert and his team for their professionalism, hard work, and attentiveness. It was an excellent experience, and I would not hesitate to recommend their services to anyone looking for a high-quality and reliable moving service.

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    AmeriSafe Van Lines Company Information

    Company Name:
    AmeriSafe Van Lines
    Website:
    amerisafemoving.com