AmeriSafe Van Lines Reviews

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About AmeriSafe Van Lines

AmeriSafe Van Lines is a family-owned and operated company with over 40 years of combined experience in the moving industry. It offers full-service moving solutions including packing, storage and a wide range of moving supplies. AmeriSafe also transports specialty items, like grand pianos. The team provides free, no-obligation quotes and works to ensure you get the best value for your move.

Pros
  • Auto transport services
  • International and long-distance moves
  • Instant, accurate quotes
  • Packing, unpacking and secure storage solutions
Cons
  • No in-home estimates currently offered
  • Local moves may be priced higher than competitors

AmeriSafe Van Lines Reviews

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    Page 5 Reviews 435 - 635
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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 10, 2025

    The Customer Service at Amerisafe, particularly Giovanni, the Customer Service Manager was exceptional. He helped us on our move with the claims process and was able to provide us with our settlement amount. He acted quickly on the resolution of our matter once he became aware of it, and it was quickly rectified..

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    MoversPunctuality & SpeedStaff

    Reviewed July 10, 2025

    The pick up crew was very professional and efficient. We had a lot of non standard items the we needed moved from our pottery business a well as all is our household goods. I recommend VRT Line for your moving needs! Fast service, and a quick move. It helped having a professional crew with a stressful move.

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    MoversPackingStaff

    Reviewed July 9, 2025

    The crew went to work immediately, were good natured and thoughtful, and completed packing and unpacking in record time. Items arrived in good condition. They made a stressful endeavor a ride in the park. I recommend them highly. They worked under hot and somewhat difficult conditions without a complaint and were always polite and professional.

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    Customer ServiceSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedDamageMaintenancePackingStaffRates

    Reviewed July 9, 2025

    This started off as a pleasant experience, sales and customer service we great at first. But once I paid the deposit and their local movers came to pick up my items, it went downhill fast. I understand that some pricing may change on pickup, but my quoted price of 950 dollars on pickup shot up to 2150. Price on delivery went from 950 to 1600. Aside from that, packing up my items went well enough. Once they were picked up, we headed off from California to Michigan. Our items were picked up on June 7th and I was told by Amerisafe that our shipment could even arrive before we got to Michigan on the 16th. This was... far from the case. I tried reaching out to Amerisafe and their local movers but neither company would respond to phone or email. I waited a month before I was told that our items had shipped out, and they had been sitting in a warehouse during that time.

    Once the items shipped out it took about a week for them to reach Michigan. On the day of delivery, a driver shows up with a hurt leg and tells me that his guys will be here in a few minutes. After about 15 minutes, one person shows up. Since the driver had a hurt leg, I had to help unload and move everything into my apartment. Tons of items were broken, which I can look past, that happens, but what I can't look past is them losing my mattress. The driver nor the company could tell me where it is at. I am waiting to see what they can do it about it.

    Overall, this experience has been terrible. I've had to move around for work quite a bit, I've moved from the US to Europe and back to the US, from Georgia to California, and then from California to Michigan and this move was the worst by far. Once Amerisafe gets your deposit and confirms with their local movers on a pickup date, good luck getting back in touch with them. Your mileage may vary, but good luck if you choose to work with this company.

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    Customer ServiceCoveragePriceMoversQuote AccuracyPunctuality & SpeedDamageMaintenancePackingStaffBillingRatesTransparencyTimelinessHonesty & Transparency

    Reviewed July 9, 2025

    Quote (Where the lies begin). I spoke with Michael Henry, he seemed knowledgeable, and it appeared he was trying to be as accurate as possible. It was important to me that I didn’t use just a broker. I wanted a true moving company and have the same team from beginning to end. He said, “oh you will work with me the whole time. I want you to like me at the end of all this.” Well after he got my down payment I never heard from him again.

    Dispatch Team – Pickup. Amerisafe requested I call 10 business days prior to my move to schedule pickup. When I called Michael to schedule this he was busy and told me he would call back. I followed up a couple of days later when I didn’t hear anything and he passed me to another person. This individual tried to charge me more “oh you are past the 10 day notice” however I informed them I called back within the timeframe and that it was they who didn’t get me scheduled they relented and said they would do pickup on the 23rd and 24th of March.

    Pickup (2 Days Late). 24 hours prior to pick up, I don’t hear anything. I called and they said that they won’t be able to be there until the 24th as their truck broke down. On the 23rd, Jillian with dispatch called and asked if they could come later that week. When I told her I must be out of the house by the 25th she assured me they could come then from 8:00 am to Noon. This didn’t seem like enough time, and she assured me they were aware this was a full pack and move. The 25th arrives but when no one arrives by 8:30 am I call to find out what is going on. They can’t locate the movers! I am in a panic as I am going to be screwed if I can’t get out of my house.

    Finally, at 10:00 am I got a call from the movers saying they will be there at 10:30. Miguel and his band of cigarette smoking miscreants finally arrived at 10:30 in a rented enterprise truck. I showed him the house, confirming everything on the inventory. He tried immediately to charge me more, saying he didn’t know of items until I pointed out the items listed on his sheet. He said however that his truck wouldn’t be big enough and he needed to get more boxes, and he didn’t bring everything and a team big enough to handle the move. When they began to pack, they took everything and put it in my driveway / front yard until they were ready. Furniture, boxes, art. Even my piano sat in my driveway baking under the Texas heat until they thought they were done and packed it. When they left at 6 pm, they left trash and packing material everywhere for me to pick up.

    Dispatch – Uncommunicative. During this time all I know is my belongings are on a large truck somewhere. I understand this means multiple stops. I know this takes time however, they wouldn’t give me any time frame. I waited 3 weeks past my delivery date for my things to arrive. Every time I called for an update all I would get were delays and not a clue when it will be there. One can only take “oh this weekend.” “Sometime next this week.” “The truck broke down” “Sometime in 3 to 5 days.” It’s when I finally threatened to report them to the Better Business Bureau and Federal Motor Carrier Safety Administration, they finally gave me a date.

    Delivery Team –Professional! I will say the only redemptive quality during this ordeal was my delivery team. I wish I had these guys from the beginning. They were communicative, on time, and respectful. If they saw anything wrong they pointed it out. In fact, they were getting frustrated by the poor packed job. They said “this packing job is terrible! You cannot see what anything is. Everything is in large boxes and not labeled! We cannot see if items are fragile, or heavy books. In fact they had to open the boxes to get an idea what they were. One of the movers said “You need to make a claim! This is unprofessional!”

    Unpacking Results (Violated). As I unpacked I saw the extent of the terrible packing from Miquel. I was horrified to see everything was packed in large boxes. Dishes didn’t go in dish saving boxes, My glasses didn’t go into glass saving boxes. Books were not in small boxes so they can be handled safely. My wardrobe was not put on rods in wardrobe boxes. These jerks packed everything I own in large boxes. Mixing and matching items together without care. Not bothering to label anything. Resulting in large boxes filled with books slamming down on china. Dishes being crushed, lamps broken, artwork damaged. Even when a wardrobe box was warranted, they just threw all my clothes into it.

    Resulting in clothes, dresses, suits all wrinkled and dirty as they put our shoes on top of them. Even hardware has been difficult to locate. Typically, all hardware used to put furniture together is in a “hardware box” so things can be easily found. It’s been months later and we still haven’t found everything resulting in furniture unusable.

    Insurance (Sleazy). Pay close attention to the small print. They have strict guidelines to prove your damage is real and what they will pay. You will pay almost $1000 to have their policy and pay an extra $1500 deductible to get anything. They will not email you your policy and it will be like pulling teeth to get information. In the end I only got $400 for my damaged property as you will only have 7 days from delivery to prove anything was damaged.

    Summary. They claim to be a #1 Broker. They are#1 in making you think they will take care of you. Don’t believe them. They don’t pack or move you. They hire out 3rd party second rate movers. Moving is stressful. I know things get broken and sometime things happen. However, this whole experience was frustrating. I felt I was taken advantage of, lied too, and manipulated by nothing more than thieving, lying, manipulative broker. The company I now work for has blacklisted them. AMERISAFE - TWO FACED, SLOW and UNRELIEABLE.

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    Customer ServiceMoversStaff

    Reviewed July 8, 2025

    Manny and his team did a great job; worked diligently until finished!. They were very courteous and despite the heat kept working until finished. Having only one helper made it harder to complete the job in a timely manner but they really worked hard and efficiently. When I had questions, they responded immediately!

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    Customer ServiceCoveragePriceMoversQuote AccuracyPackingStaffRatesDamage Prevention

    Reviewed July 7, 2025

    Highly recommend Amerisafe Moving! Great communication (we got a text letting us know when they would be here!), amazing attention to detail (they brought their own floor covering and wrapped the door frame with padding to protect it from dings!), reasonable price (it was as expected) and really nice guys. We will use them from now on for all of our moves!

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    Customer ServiceStaff

    Reviewed July 7, 2025

    Amerisafe Moving Services assisted me with my move last year. It was such a positive experience, that I reached out for them to help me again this year. They did not disappoint. My move coordinator, Eslam, was very proficient and kept great communication throughout the whole process. He did a fantastic job of taking care of all the details, making my move less stressful. I recommend Amerisafe Moving Services and will use them again in the future. Everything worked out so well.

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    MoversPunctuality & SpeedPackingStaff

    Reviewed July 6, 2025

    The crew came on time, were very fast, polite, and extremely helpful! They did a wonderful job! Scheduling was very east and convenient. I would definitely use Amerisafe again, especially when planning quick packing. Provided some boxes. Packed my mirror. Everything was great. They also helped me to dump my mattress.

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    Customer ServiceContract & TermsPriceQuote AccuracyPackingTimeliness

    Reviewed July 3, 2025

    I told them exactly what was in my apartment and they quoted me for 600 cubic feet. Actual was 1100 cubic feet!!! They put my boxes into big wardrobe boxes so they could charge me for 7 wardrobe boxes $175. The apartment distance charge was $100 per 75 feet. I am 280 feet from the moving truck. They charged me $900! That's $500 over!!! Then when they were supposed to deliver nobody came. I called the next day and they have no idea where my belongings are. For these reasons I am giving them 1 star.

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    PriceQuote AccuracyRates

    Reviewed July 1, 2025

    Overall job done very well. Was very pleased with the pick up. Cost was quite a bit more than the original estimate because of more items. Just didn't think price would have gone up that much. I could have used the extra 3000 it cost but it's done and don't have to worry about it.

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    Customer ServiceTechPriceMoversQuote AccuracyStaffCommunication

    Reviewed July 1, 2025

    Terrible experience, no communication. Their estimate was competitive until the movers got there and said it would cost over 30% more than estimate. They have unprofessional staff who are rude and unable to communicate clearly and provide any information. Their contracts are a hoax and they are just looking to take your money! DO NOT GO WITH AMERISAFE!

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    Quote Accuracy

    Reviewed July 1, 2025

    ABSOLUTELY TERRIBLE. STAY AWAY. I have been on top of them to get my stuff that was loaded onto a truck back on the 21st of June, with no estimated delivery date. I told them to get it here by the 30th which would have been well within the window but they didn't bother doing that. I am STILL without any of my stuff and they claim it could be up to 14 "business" days before the truck is even loaded and items shipped.

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    MoversDamagePackingStaff

    Reviewed June 30, 2025

    AJ and Zack helped me move. They are kind, considerate and very professional. They know their job and do it well. They are experienced, you can tell from their work flow. They were very thorough in their work, and also very sociable. They are hard workers, very patient and careful in the packing and loading.

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    Customer ServiceTechPriceMoversQuote AccuracyRefunds & PayoutsStaffBillingTimelinessHonesty & Transparency

    Reviewed June 30, 2025

    Do not use this company. Run, do not walk away. They give you a lower quote and answers all your questions with the answers they know you want to hear. All lies. After you sign the contract, the cost is forever changing. Every time I talked with them or the movers they assigned me, the cost went up. The day of the move the movers AmeriSafe outsourced me to showed up and demanded an additional $500 or the would not load my furniture and I would lose my deposit. We tried calling AmeriSafe but they were no help. They know they have you over a barrel and do not care. When my furniture arrived the next day, the moving company demanded an additional $400 or they would put my belongings into storage which I would have to pay for. The entire process seemed like an extortion racket. 

    The actually movers were Top Movers USA LLC. The 2 men that did the actual work were nice, but the people at their headquarters in Colorado weren't. They advised me that the truck would arrive the next afternoon/evening, but it arrived the next morning before I could drive down from my old residence and wanted to add another charge to my bill and would only accept money orders as payment. NEVER USE THEM. It took several phone conversations to get a bogus charge for an additional stop removed from the bill. Also, AmeriSafe is no help getting this resolved.

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    Customer ServiceMoversStaff

    Reviewed June 28, 2025

    The moving company has done a great loading job! Very professional and hardworking. The group hasn’t stopped and it is very hot! This has been a good experience so far. They have done a great job and hoping the rest of the move goes as smoothly. They also worked around two dogs. Very pleased with the service and thankful for great work and attitudes.

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    Customer ServiceStaff

    Reviewed June 27, 2025

    Anthony, Nate and Sean were fantastic from beginning to end. Very respectful, worked hard and went above and beyond to do everything we asked.

    They responded to all of our wishes no matter how difficult. They had to walk up and down a hill to our house to load the trunk and had to go up and down to the second floor carrying heavy items on both ends. I would highly recommend them.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedPackingHonesty & Transparency

    Reviewed June 27, 2025

    Whatever you do DO NOT...I repeat DO NOT use this company. If I could give negative stars this company would earn all of them! My move cost increased 3X... came to pick up my things over 7 hours late...three movers were going to show up but only two did, which meant I was packing the truck! My items were picked up May 20th and I am writing this review on June 27th and I still have ZERO idea or evidence my belongings are going to be moved to me. The "general manager" gave me his personal number when I canceled because I had a bad feeling about this company. He lied, as when I called about the move, he never replied to me, called me back, and then stopped taking my calls. I have never paid so much money to be dealing with so much incompetence. I have no hope I will ever see my belongings again.

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    Verified purchase
    suresh increased rating by 3 stars.
    Customer ServicePunctuality & SpeedPackingStaffTransparencyHonesty & Transparency
    After a positive interaction with AmeriSafe Van Lines, suresh increased their star rating on July 10, 2025.

    Updated review: July 10, 2025

    Resolved.

    Original Review: June 27, 2025

    Where do I even start? The agent strong-armed me into booking “right now” with a bullshit 7–10-day delivery promise. I never agreed to any fine print about a “10–14 day” window starting from some phantom “first available date.” Spoiler: that’s not from pickup—it’s from some random date they choose. Once they’ve got your stuff, they vanish. Claim they’re “just brokers” and the carrier can take up to 30 business days (that’s literally two months—excluding weekends and holidays!) to show up. Tracking? Don’t make me laugh. You’re flying blind.

    Three weeks in, I finally get a call: “Oh, you’ll have your boxes in 2–3 days.” Great news, right? On day three, I ring back—customer “care” snarls that I need to wait another 4–7 days, “it’s still in transit.” No apology, no explanation, just shifting timelines and zero accountability. If you enjoy being lied to, ignored, and living without your belongings for 60+ days, by all means book Amerisafe. If you’d rather actually have your things when you move, run—don’t walk—from this circus.

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    Muhammad increased rating by 4 stars.
    Sales & MarketingPriceQuote AccuracyRates
    After a positive interaction with AmeriSafe Van Lines, Muhammad increased their star rating on June 27, 2025.

    Updated review: June 27, 2025

    The owner Frank reached out to me directly and promised to make it right. He was very polite and promised to work on all reported issues and ensured me that he will ensure my grievances are addressed.

    Original Review: June 26, 2025

    Fraud - Fraud - Fraud. My worst ever experience. I think the good reviews here are fake. This company does not even deserve a ranking. Lost money and still without luggage. Overcharged by 2k and still have not received my stuff. Wish there was a zero star. Stay away from this company. They hook and bait you on the price and then keep increasing the price. They don't commit to delivery dates. The estimated price doubled and the shipping estimate has gone from 6 days to 21 days.

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    MoversPunctuality & SpeedPackingStaff

    Reviewed June 25, 2025

    The two guys did a great job, were friendly, professional and meticulous. They ensured all the furniture was wrapped well and they took their time to ensure that everything was taken on board the truck. We really appreciated their friendliness and great service. We will certainly look forward to using this company again after past issues we have experienced.

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    MoversDamagePackingStaff

    Reviewed June 19, 2025

    I just had my pickup for my cross country move from Colorado to Florida. My move is being completed by VRT Line. Jon and his crew are amazing!!! I was so nervous about the loading of my things and my move as a whole. Jon reassured me that they were going to take care of everything and I didn’t have to worry about a thing. He was absolutely correct! Jon and his crew were meticulous with wrapping my items, were very careful and efficient! They were so friendly and easy to work with. I couldn’t be happier with the crew. I am so impressed. I would highly recommend Jon with VRT Line to anyone moving. They are the best!

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    Shaival increased rating by 4 stars.
    Customer ServiceMovers
    After a positive interaction with AmeriSafe Van Lines, Shaival increased their star rating on June 26, 2025.

    Updated review: June 26, 2025

    I was promised the money I lost for breaking my lease.

    Original Review: June 18, 2025

    HORRIBLE! HORRIBLE! HORRIBLE! The worst movers I have used. I had to cancel my booking. The truck never showed up. I talked to customer service and they were very rude about it. They kept stalling me for 2 days and at the end of the third day they said the truck is still not time, I lost $300 because I overstayed my lease. Again, please DO NOT choose them as your movers unless you like getting in trouble.

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    PriceMoversQuote AccuracyStaffRates

    Reviewed June 17, 2025

    Hey everyone! So yes — I recently moved from California to Nevada, and let me tell you, it was amazing. These guys were total pros — smooth as silk, sharp as jewelers, and no price games. I’m seriously impressed. Everything arrived in perfect condition, like golden treasures. Highly recommend these awesome movers! Bye for now! 💁‍♀️✨

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    Customer ServiceMoversPunctuality & SpeedPackingStaffTimeliness

    Reviewed June 17, 2025

    Extremely truthful and great to work with! These crew stands beyond their work with clear communication and probity. Excellent moving support. I had a complex move with multiple stops and a move out of town and they treated everything with ease and elegance and regard. They put things together that they did not take apart. They treated everything professionally and worked their butts off all day with smiles on their faces. The movers packed up my entire things in one day. They had suitable equipment and staff for the move, and moved everything the next day. Everyone was courteous, efficient, very expert about carrying everything, organized things in their marking of the boxes. They were very manageable about placing furniture in the new home.

    AmeriSafe was a fantastic company in every step of the way. They were very friendly and fast movers from picking up my stuff. All the guys were proactive, well-informed and helpful movers. These guys made our journey so smooth. They were so nice and so professional. This company did extremely well on short time. We would highly recommend them.

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    PriceMoversQuote AccuracyStaffTransparency

    Reviewed June 16, 2025

    This moving team was very professional and understanding. They were very patience with us. Gary, the supervisor kept giving us updates on the cost of cubic feet. We truly appreciated Robert and Darrick expertises and hard work. We will recommend your company to all our family and friends. Signed another very mover.

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    CoverageMoversPunctuality & SpeedDamageMaintenancePackingStaffHonesty & Transparency

    Reviewed June 16, 2025

    We were pleased with the whole experience. Moving can be a very stressful thing but with the help of this team member from AmeriSafe that was extremely professional, efficient and friendly. Nothing was even lightly damaged or broken. They helped us quickly pack a heavy things that were not ready for them. They did great job.

    We acknowledge the hard work of them and delighted that our move went easily. They showed on time, great transmitter, professional and honest. Moving is difficult enough and they helped us through some of the challenging. They were honest, organized and quick movers. One of the guy also offered jokes and bearing up and down 3 flights of stairs with boxes. Both made the few hours amusing and offered extra observation to ensuring items in the pack cube were insured to perfection. They were available thorough out the process. They arrived promptly at the expected time. They brought the good materials, and went to work right away. They were well organized and hard working movers.

    They did an excellent job of filling up every square inch of the case without any wasted place. Every move I have had with AmeriSafe has been as congenial, conversational and reliable. Honestly, there is no grounds to look anywhere else! Absolutely we will recommend them.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedDamagePackingStaffRates

    Reviewed June 15, 2025

    Unbelievable service. The guys was super careful with my move while also being very prompt. They also had some fun while doing the move, so the energy was great. Price was also affordable. Very quick and hard working movers. This was perfect for our small home. We have used two times moves and we have been inspired both times. We had a great experience with them. We will never use another company. Team was extremely professional, helpful, and a joy to work with. All of our communication was fast and smooth.

    On the day of the move, the guys showed up early. They worked swiftly and thoroughly, getting all of our pack and furniture that was going into storage loaded into their truck and then helped move all the other objects to the respective apartment. On the day of the move, we were required to have 3 guys but ended up having 2 guys for the move, but the speed the 2 guys were rapid. They were wonderful guys who did all the moving for us and were very fast, powerful and made sure our stuff got to the new home safely. A super team who made the moving process much more simple.

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    Customer ServiceContract & TermsSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedDamageMaintenancePackingStaff

    Reviewed June 12, 2025

    Read the reviews posted outside of Amerisafe's website and sponsored marketing sites! We had a terrible experience. We shared the square footage of our house and talked through all furniture items with sales rep, Leo. He logged everything and kept repeating that we could trust him, that he has been doing this for a long time. We listed all furniture items and we asked how many additional boxes we could include (he said 100). Leo assured us that there was plenty of room on the truck and we would be the only items on the truck.

    We made the rookie mistake of signing the agreement without doing our due diligence. The actual movers showed up a day late with another load in the truck. They said Amerisafe didn't accurately reflect our load and then increased the cost by $6k - a 60% increase. They said it would take 5 hours to load. 20 hours later they were still loading and had left mattresses & furniture on our driveway overnight and stuff got wet. They then went to drop off the other load in their truck in another part of the Country before delivering our stuff five days after the original delivery date. Many of our boxes were smashed and broken due to being loaded for a week. It was quite frankly a nightmare.

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    Customer ServiceTechSales & MarketingMoversQuote AccuracyStaffTimeliness

    Reviewed June 9, 2025

    My wife and I went with Amerisafe Moving Services because they were recommended by USAA. Otherwise I would not have chosen them. Initially Brandon and Leo were helpful. They answered our questions, provided "supposed" discounts on our move from PA to TX. Made us feel reassured about our decision. However, we get to TX on the confirmation day and we call the company they contracted our move too and the truck with all our household goods is still sitting in a warehouse in Maryland with no sense of urgency when it will be on the road. This has created unnecessary financial issues since my wife and I had to spend close to $3k to buy stuff that should've been in TX. We have tried on numerous occasions to contact both Brandon and Leo, but no response at all. Ended paying double the amount that was agreed upon. The worse damn company!! Not Veteran supportive.

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    MoversPunctuality & SpeedPackingStaff

    Reviewed June 7, 2025

    These guys were so great, nice and friendly, very efficient and quick!. The whole process was easy. I would definitely hire them again. The team Packed everything securely. They were able to put the chalk on the very narrow driveway and got the job done at the end of the day.

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    Customer ServiceTechPriceMoversQuote AccuracyPackingStaffTimeliness

    Reviewed June 5, 2025

    I was quoted based on 350cf which was based on my description of items and number of boxes. I was charged for a higher cf amount by the contracted carrier which is fine if that is what the correct load size. I spoke to customer service and sent a video of load. No response, 3 unanswered emails. I subsequently called with my concern about the carrier demanding cash only upon final delivery. Customer Service was glib and unhelpful and I was told "read your contract". Driver arrived and demanded cash to be paid before he would unload. Bottom line HORRIBLE customer service and paid 55% more than original contract.

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    Customer ServiceSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedRefunds & PayoutsPackingStaffRatesTransparencyHonesty & Transparency

    Reviewed June 5, 2025

    TL;DR get labor-only movers and a U-haul if you see this in time. NOT Amerisafe. Three weeks ago, after accepting a job offer in another city, I started planning to move 100 miles away. After calling around to a few different moving companies and getting outrageously expensive (to me, at least) quotes, I found Amerisafe. I spoke to one of their salesmen who was professional and helpful. What stuck with me was how he said, "I'm sure you want this to be the last call you have to make, so I'll see how close we can get to the price you're looking for." I told him my budget, and he worked with me until we came to a number that sounded reasonable--i.e., giving a discount for having my own TV box and mattress bag, and another discount for being flexible on the exact date, etc. It seemed like a very thorough, informative call.

    I looked over the quote sheet, which reflected the number he told me. And then I made a mistake: I paid a 33% deposit before looking up the reviews online, something I make a point to never do. I'm not sure what it was about this time--this sales guy was good, that's all I can say. He told me as long as there wasn't a grand piano or something like that I hadn't mentioned, everything would go smoothly. I got off the call feeling like a weight had been lifted off.

    Fast forward to yesterday, 2 days before the move. I got a call from "Quality Assurance" and was asked to go over my items again. I quickly realized the original sales guy had not included an exhaustive list of my things in my quote, and by the end of that call the price had nearly doubled. For reference, we added my bed frame, a couple of living room chairs, and a cat tree. Boom, price doubled.

    I told the guy the new price completely changed things for me, and that honestly I felt like I'd been scammed, since the deposit was also non-refundable. He said he understood and he would talk to his managers. I did see they had taken a little bit off of the updated quote as a "manager's discount," but my trust in the company was gone. What was stopping them from just adding another $1000 if none of these quotes were binding?

    That was when I started looking around online and realized Amerisafe is famous for holding people's things hostage, jacking prices way up at the last second (when it's "too late" to hire other movers), and adding on surprise fees. My favorite is the Facebook group specifically for people who have been scammed by this company.

    So suddenly I had a choice: walk away and lose my 33% deposit, or stick with them, pay WAY more, and hope they don't continue to add on crazy amounts of money. The latter was too risky to be financially feasible, so I went with the former. They did agree to refund me a small portion of my deposit...in exchange for agreeing in writing not to sue. That's a good sign, right?

    Here's what I wish I would have done 3 weeks ago instead of blowing that deposit money:

    1) Reserve a U-haul.
    2) Look at labor-only movers on U-haul's website. I originally found Amerisafe on a different site (Angie's List, I want to say, but I could be wrong), so I wouldn't trust just any of them, but at least on U-haul's you can see their reviews, and most of their hourly rates are very reasonable.
    3) Hire local labor-only movers to load up your U-haul at your current home.

    4) Hire local labor-only movers to unload your U-haul at your destination.

    Luckily I was able to arrange all this last minute...for cheaper than Amerisafe's original quote. Even if the movers were to go way over the time. Even with the U-haul mileage from driving 200 miles round trip. Even arranging it all the day before the move. Hopefully this helps someone not make the same mistake I did. Good luck, moving is stressful enough as is without getting scammed by these companies!

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    Nick increased rating by 4 stars.
    Customer ServiceCoverageTechPriceQuote AccuracyPunctuality & SpeedRefunds & PayoutsStaffRatesTransparencyHonesty & Transparency
    After a positive interaction with AmeriSafe Van Lines, Nick increased their star rating on June 4, 2025.

    Updated review: June 4, 2025

    I was able to work with Frank and we were able to come to an agreeable conclusion. They were more than willing to work with me to resolve the issue at hand.

    Original Review: June 2, 2025

    AMS Moving displays a series of issues involving false promises, unprofessional conduct, and deceptive practices:

    1. Inaccurate Estimates & Price Increases: On 9Jan25, I spoke with Mark to schedule my move from CA to CO. We agreed on a binding estimate. However, on 31Mar25, Steven contacted me, stating that the cu. ft. of my shipment had doubled, requiring an additional $5,000 deposit, bringing the total to over $8,700. Even though I provided measurements and listed all items to be moved.

    2. Failure to Honor Delivery Promises: I was promised our own truck and a direct move with delivery in 4-7 days. Pickup occurred on 1Apr25, but my belongings were not delivered until 18Apr25—17 days later. This forced me to change flight plans and use additional days of military leave that I was saving to be able to spend them with my wife and daughter for this coming Christmas.

    3. False Info About the Move Process: Despite being promised a direct move, my belongings were unloaded into a warehouse and stored until a full truck was ready to depart. Research revealed many customers had similar experiences.

    4. Confusion About the Deposit: Initially told my deposit would cover moving costs but later discovered from the moving company that was a lie.

    5. Lacking Customer Service: After the move, I couldn't reach Mark or Steven. Aiden, who claimed to have listened to my calls, couldn't provide any useful info. Eventually, Aiden offered me $1,000 as "relief," which turned out to be a settlement offer that required me to accept the terms and not pursue any legal action. As of 5/12/25 the offer changed to $2,000. This offer was clearly intended to silence me rather than resolve the issues at hand.

    6. Refusal to Address Concerns: When I raised issues, I was told AMS wouldn't be responsible until 30 days after delivery.

    - Specific Complaints:

    1. Substantial Price Increase: I was charged a significant price increase the day before pick-up, a practice that I have read is common with Amerisafe (as seen in various online reviews).
    2. Direct Move Promises: Amerisafe failed to deliver on their promise of a direct move, instead storing my belongings in a warehouse.
    3. Failed Delivery Date: Amerisafe's failure to deliver within the promised 4-7 days timeframe was a significant inconvenience.
    4. No-Show Car Hauler: The contracted car hauler was a no-show and canceled the transport altogether.

    5. Deposit Confusion: I was misled about the purpose of the "deposit," which I believed would be held for the moving company but instead was not allocated appropriately.

    - Resolution Sought: I am requesting that Amerisafe Moving Services take the following actions to resolve my complaint:

    1. A half refund of the $8,700 deposit, as the services provided were far below expectations, and I was misled at every stage of the process.
    2. Compensation for the inconvenience caused by the delayed delivery and the failure to adhere to their promises of a direct move.
    3. An official acknowledgment of the poor service provided and steps taken to ensure future customers are not subjected to similar experiences.

    4. A public commitment to improve their business practices, particularly regarding customer communication, honesty, and the transparency of their pricing structure.

    AMS has failed to meet expectations, and I feel misled throughout the entire process. -- Complaints can also be filed with the DOT at **.

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    Customer ServiceContract & TermsTechSales & MarketingPriceMoversQuote AccuracyRefunds & PayoutsStaffRates

    Reviewed June 2, 2025

    In the beginning of May 2025, my husband and I were in the process of moving from California to Georgia and we were looking for movers. We saw an ad on Google for AmeriSafe so, we decided to try this company out. We called and spoke to a young salesperson by the name of Jacob. We told him what we needed. He asked for the size of our place. We had a one bedroom, one bath apartment. We also had furniture in a storage unit that we needed them to pick up. We explained this to Jacob that we needed the storage things picked up as well Item by item. He told us from what we had in both spaces our total was around $3700. We paid 50% upfront.

    The day the movers came to pick up our things, the driver came with a truck that was 1/4 full. So, he did not have enough room to move all of our things. Plus, AmeriSafe quoted us on half of the room we needed to move all of our things. I called AmeriSafe while the movers were there to speak with them about the problem. The young man I had on the phone kept cutting me off and talking over me where I had to stop him and explain that I do not talk over people and he was not going to continue to talk over me. I explained that I called because we had a problem and what they put on our item list did not include ex. our entire bed. It just included the mattress that was all. I had to explain to him that if someone says they have a bed why would they not include the entire bed.

    The bottom line they would not help us. They ended up charging us an extra $2400 on top of what we were already quoted from our contract and started paying for. We were at the end of our leasing agreement and had no other choice but to have the movers move our things out. AmeriSafe did not try to help us at all. We had to leave our stuff in the storage and still paid more than what we were originally quoted and signed a contract for. So, we have to go back to California to get the rest of our things. Before the movers started moving our furniture from our place, I called back to Amerisafe to try and speak to someone else and once again they said it was nothing they could do. They were rude and talked like they did not care we were having issues.

    These people charge by cu. Inches for pricing so Amerisafe did not make sure with all that we told them that they gave the movers the correct amount of space (cu inches) on the contract to move all our things. Worse experience in my life!!! No help from the brokers of listening or trying to help us with this problem of having to pay an additional $2400. Please if you guys care about making sure you have good quality services, brokers that cares about your things, attentive to your concerns, work with you when issues arise, DO NOT choose AmeriSafe!! That company as I were told is veteran own. My husband is a retired disabled veteran. They did us wrong!! The owner needs to really re-evaluate the type of people they hire to serve their clients. It was the worst. Find another one to move you!!!!

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    MoversStaff

    Reviewed June 2, 2025

    Anthony and his team were outstanding. Anthony communicated effectively throughout the process at pickup and delivery. He and his team made the moving experience worry free. They made sure we were happy with the results and we were. The attention to detail was excellent. I would recommend Anthony and his team to anyone who has a need for a long distance move. They are true professionals.

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    CoveragePriceMoversQuote AccuracyPunctuality & SpeedDamagePackingStaffRatesValue

    Reviewed June 1, 2025

    A really high level of expertness. They were impressively organized but also careful when shifting and wrapping my items. They capably disassembled and reassembled my things with conscientious care, using covering and wire to protect all my things. When we arrived at the new place, they always asking me about where I wanted to put back my things and they also arrange all my items in new particular area. They have everything done within 2 hours. We were very satisfied with this company. Just a while ago we moved one bedroom home nearby. The team came on time and complete their job quickly, about in 4 hours. Our things was incomplete and reunite quickly without problems. The value for money is excellent. They have affordable pricing. They are kind people to work with. We would highly recommend their services.

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    Customer ServiceSales & MarketingPriceMoversQuote Accuracy

    Reviewed May 31, 2025

    Amerisafe is scam company. They quoted me 2 different quotes, their mover they brokered out showed up over 3 hours past the time they were slotted to show up, and wanted to charge us $2,000 more. I called amerisafe, and the girl on the phone was rude, I explained to her I was a veteran, retired military and she questioned whether I was a veteran because I was upset. That just made me more upset. They need to be investigated by the Florida attorney general, I plan to report them to every agency, state and federal. This cannot stand. Avoid at ALL costs!!!

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    PriceMoversQuote AccuracyDamageStaff

    Reviewed May 31, 2025

    AmeriSafe Moving Company truly exceeded my expectations! From the initial quote to the final delivery, their team was incredibly professional, efficient, and careful with all of my belongings. The movers arrived on time, worked tirelessly, and were very polite. Everything arrived safely and without a scratch. I highly recommend AmeriSafe for a stress-free and reliable moving experience!

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    Customer ServiceTechSales & MarketingPriceQuote AccuracyStaff

    Reviewed May 29, 2025

    If I could give 0 or negative stars I would. They are not a trustworthy company. They are brokers not an actual moving company. I was told by one representative that he would be with me from start to finish. The day before my move a different person called for a list of inventory. It became a new contract vs adding to the existing. It basically doubled the cost. It is a scam!!!! Find a local company and you will have a better experience and save a lot of money.

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    Customer ServiceSales & MarketingPriceQuote AccuracyStaff

    Reviewed May 29, 2025

    I called to get a quote and information. And after a lengthy call with the sales rep I Was transferred to Nick. He was pushy and arrogant. When I said I could not book today and I needed to talk with my husband he told me I was wasting his time and he hung up one me.

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    Customer ServiceQuote AccuracyPunctuality & Speed

    Reviewed May 28, 2025

    Submitted information for an estimate and they called my girlfriend immediately. Had high hopes with fast customer service and then the man said she was wasting his time, got aggressive, and called her “honey.” He said they were fully booked until August, and said we have to schedule in advance. She clarified we’re planning a move next year, and he said she was wasting time and asked how it made sense. At this point we hung up the phone. Don’t recommend doing business with a sexist company who treats people with such a condescending attitude.

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    MoversPunctuality & SpeedPackingStaff

    Reviewed May 28, 2025

    Very friendly and fast. Awesome workers. Would love to have them bring my stuff when I get to Florida. I highly them. They are awesome on getting everything packed and ready to go. Thank you for all the work they saved me on packing.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedPackingStaffRates

    Reviewed May 28, 2025

    I had a great experience with AmeriSafe Moving Company. The team was professional, punctual, and handled all of my belongings with care. They made the entire moving process smooth and stress-free. Communication was clear from start to finish, and the pricing was fair. I highly recommend them for any move!

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    MoversQuote AccuracyPunctuality & SpeedPacking

    Reviewed May 26, 2025

    The movers arrived on site when they said they would be, they got my things wrapped up and loaded pretty fast, they told me what they were planning to do, communicated anything they needed from me, they answered my questions about the move, and they stayed fairly close to the estimate I was given.

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    PriceMoversQuote Accuracy

    Reviewed May 26, 2025

    I was given a reasonable quote that was TRIPLED by the aptly named Sleepless movers once my belongings were on the truck. I had to rush to get both a certified check for more than 5000 PLUS more than $600 in CASH. I was stunned. Don't even think about hiring these people.

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    Customer ServiceSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedDamageMaintenancePackingStaffHonesty & Transparency

    Reviewed May 24, 2025

    I have requested a quote in the beginning of March, their customer center called in 5 minutes, asked for all of the items I need to move. We went through the list couple of times and then I got the quote according to estimated cubic feet my belongings will use. They have scheduled the moving date and I started packing. ILYA and Alex were my movers, they arrived on time and wrapped my TV in a box and furniture in blankets. They were so gentle and professional. They loaded the truck and showed me how much space it took. I am so glad everything is clear with no bait and switch or hidden fees. After couple of days dispatch contacted me and scheduled delivery day in Texas. In a week big semi truck arrived at my new place and 2 other guys (driver and his helper) unloaded everything and nothing was broken. I got such a smooth experience with AMERISAFE. Definitely recommend.

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    MoversPunctuality & SpeedDamagePackingStaff

    Reviewed May 22, 2025

    Everything was wonderful!! Tair, Arsen and Umid were very helpful, quick, and polite!!!! Everything was very efficient and they were very careful with all our things!!! They wrapped my grandmother's china cabinet very carefully as well as the bed and tables!! We had an additional pickup site and they kindly came there as well!! I would recommend AmericanExpress to everyone.

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    Customer ServicePriceMoversQuote AccuracyRates

    Reviewed May 22, 2025

    I would not recommend AmeriSafe Moving Services to anyone. I have left numerous voicemails with never a return call, inaccurate pricing, not being upfront with the customer by telling them what the deposit is when the movers get here.

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    Chase increased rating by 2 stars.
    Customer ServiceSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedDamageRefunds & PayoutsStaffTransparencyHonesty & Transparency
    After a positive interaction with AmeriSafe Van Lines, Chase increased their star rating on May 22, 2025.

    Updated review: May 22, 2025

    Company is willing to work with you. Operations department is helpful. Driver at pickup was nice.

    Original Review: May 20, 2025

    Updated on 05/27/2025: More to add - DO NOT USE THIS COMPANY!! They are not the movers. They are the broker and will lie just to make the sale. The movers picked up my stuff on the 5/14. Amerisafe assured me that all my stuff would be delivered on 5/19. It is now 5/27 and I still do not have my items. Each time I call in a get a different answer on when my items will be delivered. This morning I call and a manager tells me my stuff will be here today or tomorrow at the latest. Tells me the driver will be calling me in 20mins. An hour and a half later I had to call to get an update. They then tell me it will be 1-3 days before I get it. Finally the driver calls me and tells me it could be 4 days. Trying to tell me the truck is broke down in Reno and it’s a Penske truck. I have spent over $2300 dollars and still do not have an actual answer on when my stuff will arrive. Be cautious the customer service line is rude and will not help. I have had to call in every day in order to get an update.

    Updated on 05/26/2025: Again another review because I continued to get played. So Amerisafe is a broiler not the movers. They picked up my items on 5/14. I set my deliver date to 5/19. I was never told it could take longer. It is now the 5/26 and I still do not have my items. Each time I call in I get told something different. On 5/20 I left a bad review. I got a call the following day asking me to change my review and I would get a $300 refund. And was assured someone would be calling me in 1-3 days. It is now day number 5 and I have had to call twice and I am still not getting a for sure answer on when my stuff will get here. DO NOT USE THIS COMPANY. And I will bet that they try to up charge me at delivery.

    Original Review: Do not use. They lie about delivery. All the staff have told me something completely different each time I call. Management is unhelpful and rude. I have paid 2300 dollars for my stuff and still don’t have it and still don’t have an estimated date of when I will get my stuff.

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    Customer ServiceCoveragePriceMoversQuote AccuracyPunctuality & SpeedDamageMaintenancePackingStaffBillingRates

    Reviewed May 17, 2025

    We moved from Wyoming to North Carolina in February 2025. We needed to change moving companies about 4 weeks prior to our move. From the beginning with AmeriSafe, different individuals shared different information about what types of moving trucks would move us, how much weight our items would be, the price of the move, etc.. It seemed very disjointed and then the broker for the move, No Borders Moving & Storage got involved. Lorenzo, the owner, disagreed with what AmeriSafe had told us. I took videos of what we had already packed and what they needed to pack and move. He was coming himself to supervise the move, or so he told us. We soon learned that much of what he said was not true. We had to change the moving date due to a WY snowstorm. The movers who arrived wrapped our furniture carefully and appeared to be knowledgeable.

    Upon the movers arrival, we had 8 different texts and calls from Amerisafe and No Borders concerning the 3rd payment. The two companies, AmeriSafe and No Borders did not seem to communicate well. The movers showed up the following day to continue packing but 3 hours later than they planned. They worked until after 10 PM and didn't appear sure of what to take. The "shuttle" truck was packed full. So, the mover left some items in the barn and did not load them. When our furniture arrived in NC they again used a shuttle. Arriving at 8:30PM, the movers worked until 3 AM. They wanted to return again at 10 PM the next evening and we rescheduled for the following morning. They asked us to sign the billing of lading after the first load arrived and we didn't sign every sheet as not everything arrived.

    We had antique furniture glass broken, many dishes broken, etc. I took pictures, filled out the paperwork and responded to United insurance. Involving many missing and broken items, United Insurance responded that I had submitted the paperwork past the deadline. I showed them texts from the movers which verified that they brought the last load two days later. No Borders supposedly disagreed and said that all of our furniture was delivered two days prior. Gaby, from the insurance company, refused to budge and denied our claim. The last mover had no paperwork and only had some of our last shipment. We were never able to find our barn tools, 2 vacuum cleaners, yard tools, and several kitchen boxes. They vanished.

    I worked with AmeriSafe to finalize our payment with No Borders and discuss the insurance denial which they refused to mediate and then AmeriSafe handed us off to No Borders. Please be aware that they (No Borders) do not want any forms of payment that can be refuted or recovered. No Borders has the following entities that they use: Lodestone Logistics, SSCTech, and No Borders. They text and call and harass, threaten and pressure you. Do not trust that they will handle your items well or try to find them, if they go missing. Buyer be aware when you are using moving companies that are brokering your move! It was a terrible experience!

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    Customer ServicePriceQuote AccuracyPunctuality & SpeedRates

    Reviewed May 16, 2025

    Horrible company. Starts off good, then they get you after setting a price. Moving company hired was a joke and broke stuff. They took advance of elderly. Tried to contact and email them 3 times and never got a response. So I contact the moving company directly, got email back saying sorry maybe it was miscommunication. They moving truck was 3 days late, charged more and then want to hold your stuff hostage until you pay them to release the stuff. Do not use Amerisafe or D and H Express Moving ever.

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    MoversDamagePackingStaff

    Reviewed May 14, 2025

    Noel and Ahmed carefully and efficiently wrapped and loaded our furniture. They handled our boxes with the same care. They were in and out for this process in about 4 hours. Delivery to our new place was just as efficient. I had packed some boxes pretty heavy which did crush down a couple boxes a bit but nothing was damaged. Hard working crew.

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    Sales & MarketingPriceMoversQuote AccuracyPackingStaff

    Reviewed May 13, 2025

    I recently reached out to several movers for quotes on moving from Alabama to Florida. After receiving multiple quotes with a wide variety of costs, I selected Amerisafe Moving Services based on their initial estimate. Unfortunately, this has evolved to one of the worst decisions in my life. My initial quote was just under $2,000.00. It has now reached nearly $5,600.00. This is by far the worst case of "bait and switch" I have ever experienced.

    It has become very clear this company's morals and ethics revolve around quoting whatever is necessary to obtain their commission and damn the customer. This was an interstate move and they quoted 50 small moving boxes, 1 small 2 cushion couch, 1 small dresser drawer, and 2 small TV stands. They never informed me to purchase TV boxes instead of paying extra to have them packed. I could go on and on in regards to the unethical and unprofessional practices this company has put us through. However, my best recommendation to others considering moving is run, don't walk away from this company.

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    Customer ServiceSales & MarketingPriceQuote AccuracyPunctuality & SpeedPackingStaffRates

    Reviewed May 13, 2025

    I SO regret booking through this BROKER! The sales agent painted a wonderful picture of how wonderful it would all be. I had such a HARD time and many, many issues with the company they sub-contracted with (Pack and Load Moving & Storage. I ended having to pay $2000 MORE than my quoted price before they would give me my belongings. They were 1 day late for pick up and took them 12 days to deliver my things! Amerisafe did NOTHING to intervene. They never picked up my call or responded to my e-mails when I pleaded for their help. Losers!! Don't ever book with this broker!

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    Customer ServiceTechSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedDamageStaffRates

    Reviewed May 12, 2025

    Amerisafe is not a moving company. They are a broker. They quote you a price and take their third and then they are basically done with you. They then reserve a local mover for you. The movers they hired for me didn't exist on any internet search. Upon arrival the company quoted us twice what Amerisafe had agreed as the finished price. I of course called Amerisafe and was told I needed to speak to my salesperson Michael. He did not answer that call or respond to any further calls.

    The movers said that brokers do that all the time. So what do you do at this point? We had to move and so agreed to the new price that has to be paid in cash or venmo (nothing fishy there). They damaged some of our furniture and lost the legs for our couch. Again Amerisafe was unresponsive and of course I couldn't call the actual movers because the company doesn't exist. To top the lot they couldn't fit all of our stuff in the truck even though it was actually less than we had told Amerisafe! Two days later we had stairhoppers come for our "second" move. They were friendly, quick and incredibly professional. I hope you heed this warning and stay away from Amerisafe or any other third party vendor.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & Speed

    Reviewed May 10, 2025

    Everything about the moving experience was so relieving. Doing the quote and getting things scheduled, great and easy. Communication regarding pickup was so well, I never had any questions about where the movers were at, time it would take. The 2 gentleman that actually moved all my stuff did everything so quick and efficiently, it was done way before I thought it would be. When I move down the road, I’ll be calling back to use them again.

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    MoversPunctuality & SpeedPackingStaff

    Reviewed May 1, 2025

    Movers were very professional, extremely fast, did excellent work. They were very easy to work with, on top of everything. They wrapped all my belongings super well. I am very impressed. This is my first move of long distance and they make it super easy, was very concerned in the beginning but after this amazing crew got to my house all my fear disappear.

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    Customer ServiceTechSales & MarketingMoversPunctuality & SpeedPackingStaffHonesty & Transparency

    Reviewed April 30, 2025

    DO NOT USE THIS COMPANY - FRAUDULENT! They are a broker and contract with local companies and literally wash their hands of any issues. I contracted with this company to move my 80-year-old/handicapped mother from Denver to Delaware. The sales rep, Emmet, assured me they were able to handle a senior move and we would be well taken care of. He also told me the delivery would take 3-5 days from pickup and that the driver would keep us informed every step of the way. NONE OF THIS HAPPENED. I should have canceled the day the pack team showed up with 2 ** individuals who couldn't speak a word of English making packing and labeling boxes very difficult.

    After 1 week of not hearing anything, I followed up with the contracted delivery company (VRT) and they promised me a delivery over the weekend. Never happened, they literally lied to me. Then, my mom gets text saying that they are going to show up on 4/30, and we still haven't heard from them. I have called Amerisafe (NW Moving) and all they do is apologize but don't offer any real help. I had to hunt down the owner of the company myself and he is going to "call me back." Meanwhile, over 2 weeks later, we still don't have her stuff and are becoming increasingly worried. I am going to report this company to the Attorney General of Florida and post as many reviews as I possibly can. STAY FAR AWAY FROM THIS COMPANY.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedDamagePackingStaff

    Reviewed April 30, 2025

    I called AmeriSafe Moving Services to get a quote for a move from CT to VA and John helped me with the process. He was very good of explaining me the whole process, I didn’t know that I needed to list every item that we going to move but he helped me and I am happy to had him as my salesman. Movers came on time very punctual and super professional. They packed everything well and were very careful worth my items. 2 days later we received our belongings in VA. We will definitely recommend to everyone. Super happy with the movers!!

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    MoversDamagePackingStaff

    Reviewed April 28, 2025

    Highly Highly recommend!! Great workers! They wrapped everything carefully and took care of my items with care. So nothing would get damaged!! They were nice and polite. They answered all the questions I asked. Job very well done!! They communicated well with when they would be arriving. Best movers ever!!

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    Customer ServiceSales & Marketing

    Reviewed April 24, 2025

    We did not go ahead and hire this company because Leo, who is the sales person was rude, pushy, and obnoxious. Would not recommend this company at all. End of the call he told us that we wasted his time.

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    MoversStaff

    Reviewed April 23, 2025

    Clinton and Joseph were professional and very helpful with the move they made. Everything was secure. Also very friendly which made the move so much better. They were a great help, on time and text me to know where they were giving me ETA. Great service.

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    Customer ServiceMoversPunctuality & SpeedStaff

    Reviewed April 22, 2025

    Excellent service from start to finish, SUPERB!! From my frost conversion with Emmet to their customer service I was very pleased, they explained the whole process as I had lots of questions. Movers were fast and efficient, very quick and professional. If I ever move again I will definitely use AmeriSafe moving services to 10/10 👍🏼👍🏼.

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    Customer ServiceCoverageSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedPackingRatesFollow-Through

    Reviewed April 18, 2025

    I worked with AmeriSafe to plan an in-state move. I was quoted a total price based on the size of my home and estimated belongings and because they could complete a one-day move with morning pick up. A couple days before my move, I had a call with the AmeriSafe coordinator to confirm my items. There were a few additions and a few eliminations-- The coordinator called it a wash. On move day, the "movers" showed up a couple of hours late, with fewer movers than they said the day prior and were late to my house due to a sensor issue in their truck. I had to call to find out where they were-- No one called me. They showed up with a rented U-Haul truck and immediately looked at my items and said there was more cubic feet than on the invoice (he had a different invoice than I did) and will cost an additional $477.00. Fastest math I've ever seen. Pretty sure I was covering the cost of their U-Haul rental.

    We were already behind by about 4 hours, and I expressly said I wanted to avoid driving/moving at night given there was limited lighting at the new place. My items barely took up 1/2 of the truck and I was the only move on that truck. They basically held my items and my time hostage until I paid. At delivery, it was not the white glove service as advertised-- They wouldn't take the wrapping/tape, etc. because they had to drop the U-Haul off and left all boxes in the living room. The movers even commented about the process: "That's what you get for working with a broker". Unbelievable.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedPackingStaffCommunication

    Reviewed April 16, 2025

    Plan: Depart ID and drive to AZ April 2nd at 6am in my personal vehicle to attend father's funeral then drive to TX, April 8th. I Was not able to drive my vehicle to AZ because the moving truck never showed up on April 1st. That forced me to buy a last minute plane ticket to fly to AZ then fly back to ID to meet the moving truck. I was told the moving truck will be there at 8am April 9th. Truck showed up at 2pm. They finished packing everything around 1 or 2 am. I was never given a revised estimate after the employees looked what needed to be moved. They ran out of packing material and didn't notify me until I asked why isn't this closet and the rest of the bathroom packed? I had to purchase my own materials the following morning to complete the packing and load everything leftover in my vehicle.

    After providing me the new and surprising total amount for their "services", they told me they only accept cashier check, check, money order. All I had was a CC at 2am. Employee had to call his boss to notify him I wanted to pay with CC. I was unaware there was gonna be a 4% CC charge. They wanted an employee to take photos of my CC on his personal cell phone to send to his boss.

    Original Estimated Arrival of movingtruck: Mar31 - Apr1. I was notified the moving truck will arrive Apr1 by 4pm. Truck did not arrive. I called The movers approx 415pm. Movers were unaware and didn't know where the truck was. I called the AmeriSafe to notify them of the issue, they said they'd call me back. Approx 430pm, I received a phone call from the AmeriSafe notifying me the truck won't be able to make it because it broke down in Utah a few hours ago. Bought plane ticket, last minute. Rescheduled moving truck to be at my home at 8am April 9th. Moving truck showed up at 2pm

    Called AmeriSafe to notify them of the issues I faced. They said they'd call me back. They never did, after a few days. Called again but they were closed. Spoke to an operator. Operator took my message and said I'd get a call back in a few minutes. I received the phone call back in a few minutes and explained the situation to the lady. She said she'll leave a message with the managers and one of them will call me back.

    Several days passed and I never received a call. I called the AmeriSafe again and finally spoke with Daniel a service manager. He was extremely rude, continuously talked over me, interrupted me, even had the audacity to poke of me serving in the military. I eventually had to hang up on him. He called back a few minutes later, I told him he had been incredibly rude and I can no longer talk to him. The automated system says all calls are recorded. I hope so! This is when I decided to seek legal counsel.

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    Customer ServiceSales & MarketingPriceMoversQuote AccuracyDamageStaffTransparency

    Reviewed April 10, 2025

    Whatever you do, do not select this moving company. I was given an original quote which was low. I expected that close to our move date, we would review and revise, which we did. We provided every item we were putting on the truck and paid the updated higher quote. This was fine, we expected it. Then, when the movers arrived they wanted another $3500. We were stuck - What do you do when they are in your driveway and you have to move? AmeriSafe uses other companies to move, in this case they selected No Borders. When I called to complain about the cost, I was put in touch with Giovanni (customer service) who proceeded to tell me it was my fault, that we added things to the move not on the record/quote. He was rude, condescending, and could have cared less about my concern.

    Since then, I have also been in contact with our sales person, Josh because the movers did damage to our house. They scratched the wood floors and heavily damaged two walls which required sheetrock repair. I have talked to No Borders, who asked me to "prove" the movers did it. Back to Josh who sent me to Giovanni who again could have cared less and was the same condescending jerk that I spoke to originally. So I overpaid by $3500 - And they left my house we had ready to go on the market damaged with no compensation, we just had the floors redone and they left a deep scratch on the stairs. Worst company I have ever done business with. My recommendation is stay away, you will regret hiring them.

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    Customer ServiceContract & TermsSales & MarketingPriceMoversQuote AccuracyDamageStaffRates

    Reviewed April 9, 2025

    DO NOT USE AMERISAFE… They are not Movers, but brokers.. Then they assign your moving to what seems like day workers with very little or no experience in moving… Please hear me… It is the biggest scam.. They gave me a quote over the phone, almost double in price when the came to my home the day of move…. I would have cancelled, but was now stuck because I would have lost my very large deposit.. They are only nice; until they get your deposit… Then the non/caring, don’t give a damn attitude.. They also do not care for your furniture… I had lots of damage… This company is a nightmare… Use a company that actually does the moving… You don’t need a broker or a middle man… I thought my actual move would cost me about $5,000… It cost me more like $10,000 when they were finished with me… Very sad… Do Not Use Them.

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    Customer ServicePriceQuote AccuracyPunctuality & SpeedDamageRefunds & PayoutsTransparency

    Reviewed April 7, 2025

    Updated on 07/28/2025: This is an update from a previous review 1 star review. I was contacted by this company regarding the review. I foolishly thought to reimburse me for damaged items and services not provided. However, they offered me $300 to change my review to a 5 star. I said yes and to send the money first, they said no lololol. This unethical company needs to be avoided.

    Original Review: They will ask for a list of items to be moved, when the company they outsource you to arrive they work in cubic feet which creates confusion and a huge increase in cost. We were given 2 pick up days, despite living out of state, and they refused to clarify an actual date until the day before pick up. We were told delivery 2-5 days.... We said one day was impossible for us but were reassured they would work with us... That work around was having items delivered 3 weeks later. The men delivering refused to assemble the beds.... One spoke no English and the other just a few words so communication was difficult. Customer service is worthless and hostile... I was told by Anthony that he didn't like ** people or their accents and that he could say anything he liked as no calls are actually recorded. A truly appalling experience.

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    Reviewed April 6, 2025

    Nothing went right. Was given two different pick-up times: the first was 3 pm, the second was between 9-11 am. Crew arrived at 3:45pm. Wasted the day trying to figure out where they were and when they were coming. Lead guy made a lot of excuses though the two other guys were quick and efficient. My sister and I ended up having to help move furniture. Price ended up being more than double initially quoted. Would never want to use this company again.

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    MoversPackingStaff

    Reviewed April 3, 2025

    Everything was top notch and efficient. I would highly recommend them for the care they took and the highly profession way they performed our move from the packing of our house in Cary to the unpacking in South Florida. I liked that it was the same team doing both jobs.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedStaffBilling

    Reviewed March 30, 2025

    I want to share my experience with Amerisafe Moving Services to help others avoid the same nightmare. The initial quote changed several times during the move, but the emailed quotes came as links that expired, making it impossible to reference their original terms. They arrived a day late, failed to apply a payment that had cleared, and ultimately refused to unload any belongings at the new house. This was particularly distressing for my elderly parents, especially since my father is battling stage 4 cancer. The movers fought with them and wouldn’t even unload the bed from the truck.

    Communication was nearly impossible; calls to the office went unanswered, and there were no callbacks. We had to involve the police to file a complaint, and my parents ended up in a hotel without a bed to sleep in. Despite my efforts to be hospitable, including buying food for the movers, they took advantage of the situation. We filed complaints with both the police and adult protective services. Please think twice before using Amerisafe Moving Services —Don't let them take advantage of you or your loved ones.

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    Reviewed March 26, 2025

    Foreman and crew are good at understanding the situation and getting to work wrapping everything and caring for all things great and small. Very professional. Price didn’t change so I am very appreciative of that. So far very happy and feeling good. Very grateful for the quick and professional service. Would recommend AmeriSafe for friends and family!!

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    Customer ServiceMoversDamagePackingStaff

    Reviewed March 25, 2025

    Of a high standard experience with this team. They were coherent, experienced and wonderful communication. Our move was not an easy one, but they managed it nicely. They maneuvered our things with care, nothing was damaged and they took extra measures to make sure our items would be manage with great effort. Thanks for making my move so smooth and uncomplicated. They are terrific. Definitely I would distinctly recommended.

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    MoversPunctuality & SpeedPackingStaffDamage Prevention

    Reviewed March 25, 2025

    They came for the walk through was thoughtful, active and on time. It was a wonderful experience. They provide with lots of tips for making the move painless and explained everything. On Moving day crew worked so quick, the truck was packed in one hour and this included wrapping, padding and boxing everything with anxiously. They were courteous and friendly guys. They asked where things should be put and happily moved things many times until the position was where I liked. Highly suggested.

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    MoversPackingStaff

    Reviewed March 25, 2025

    This was breathtaking to work with, they answered all of my queries. Our recent moving experience with this company was really fantastic. We did not have a lot of materials to move and had a low budget. They were able to problem solve creatively to able my needs. They were highly communicative throughout the move. They arrived on time, conversable, professional and expose attention to detail when packing items. Overall, I would exceptionally recommend this business.

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    Reviewed March 23, 2025

    Movers came right on time. The crew were very knowledgeable and working diligently. They took great care of our furniture, super professional and friendly. They were flexible and no hidden fee. They honored our original price although we had extra items and packing to take. We appreciate very much for their excellent service and their professionalism. High recommend!!

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    PriceMoversQuote AccuracyPackingStaff

    Reviewed March 23, 2025

    I would recommend AmeriSafe movers, they gave me a reasonable quote. Donny and Abzal were very professional. My items reached my final destination in good condition. Initially they did not come with boxes but they were able to purchase some and pack my belongings. I was moving to a 3rd floor and no elevators they were accommodative. Thank you.

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    Emily increased rating by 4 stars.
    Customer ServicePriceMoversQuote AccuracyStaffRates
    After a positive interaction with AmeriSafe Van Lines, Emily increased their star rating on March 24, 2025.

    Updated review: March 24, 2025

    They did reach out to make things right and stated they do not conduct business the way I was handled and will be addressing the issue quickly. This did ease my mind but I will still be taking my business elsewhere. I'm glad they did reach out, that does show they are monitoring things which makes me feel better.

    Original Review: March 23, 2025

    I entered info online trying to see if I could get a quote or find the prices. They immediately started to blow my phone up with texts and calls nonstop. When I told the agent I didn't want any more calls he continued to call me over and over after I kept hanging up on him and blocking the number. He would call from other numbers. Then he decided to get very threatening, cursing me out and telling me he was going to post my cell number everywhere possible so other companies would call me nonstop. I asked for his name and his supervisor's name, he refused to give me any info and calling me foul names. I told him I would report the company to the BBB and would write a Google review and he just escalated with threats. Their staff is apparently not trained or monitored well at all and they are very money hungry.

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    Customer ServiceMoversPackingStaff

    Reviewed March 22, 2025

    Movers were professional, courteous, and friendly. Customer service was top tier. Movers handled the furniture with care and wrapped each piece individually for safe travel. Very friendly and accommodating. Upon delivery they continued handling furniture with care and exceeded my expectations by putting all the furniture all back together in the rooms that we designated. Highly recommend.💯

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    Customer ServiceMoversQuote AccuracyPunctuality & SpeedDamageStaff

    Reviewed March 22, 2025

    Our experience with Robert and his team was exceptionally positive. From the very beginning, they demonstrated a high level of professionalism, punctuality, and courtesy. Robert arrived exactly on time, which immediately made a great impression. He and his team worked efficiently and carefully, paying close attention to every detail.

    During the loading and delivery process, they were extremely cautious, ensuring that nothing was scratched or damaged. Every item was meticulously counted and properly placed, which reflected their responsible approach. It was evident that they have extensive experience in this field and genuinely care about the safety of their clients' belongings.

    Moreover, all communication with them was pleasant and straightforward. They answered questions, clarified details, and did everything possible to make the process smooth. This created an atmosphere of trust and confidence, knowing that our belongings were in good hands. I sincerely appreciate Robert and his team for their professionalism, hard work, and attentiveness. It was an excellent experience, and I would not hesitate to recommend their services to anyone looking for a high-quality and reliable moving service.

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    MoversStaff

    Reviewed March 17, 2025

    Isaiah and Xavier were fantastic. They are 2 of the nicest people I have ever met. They were professional and very pleasant to talk to. If I ever move again I would request them. They took care of the move like I was part of their family. I would recommend them to a friend or family member.

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    MoversDamageStaff

    Reviewed March 17, 2025

    We utilized them to move two bedrooms value of stuff from a storage unit to an apartment not far away. The crew was professional, adequate, careful, and well behaved across the move. They knew what they were doing and brought along the necessary materials. The office is also very flexible and helpful. I am consistently doubtful of inflated reviews, but I genuinely have nothing bad to say here. I would highly suggest this company to anyone. It was money well spent on peace of mind.

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    Customer ServicePriceQuote AccuracyStaffHonesty & Transparency

    Reviewed March 14, 2025

    Avoid at all costs. They are very pleasant when trying to get you as a customer, however, this all changes as soon as you pay. There are many hidden fees that you do not learn about until moving day. Customer service was very poor. The customer service representative I spoke with became very defensive and raised her voice throughout the conversation. Overall, wish I would have avoided this company from the start.

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    MoversStaff

    Reviewed March 14, 2025

    VRT guys were awesome! I’m moving across country and have a LOT of stuff! I also have two upright antique pianos and antique carved wood furniture and lots of glass. What could be more of a test than that?! They did an excellent jobs, were very helpful and friendly and efficient. Highly recommend!

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    MoversStaff

    Reviewed March 12, 2025

    I had a fantastic experience with Amex Moving Company and AmeriSafe Moving Services! They were right on time, courteous, and professional throughout the entire process. They handled my belongings with great care and went above and beyond to ensure everything went smoothly. I truly appreciate their hard work and attention to detail. I’ll definitely be using them again in the future! Highly recommend!

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    Reviewed March 11, 2025

    Excellent client contact. Professional and courteous. Careful to explain the costs. Led crew well and all seemed to be handled well. Used a ton of blankets to protect the valuables. Everyone was thoughtful, quiet, courteous. Highly recommend to any friend. From original contact woth Andrew Williams through the many phones calls and questions… everyone was helpful.

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    MoversPunctuality & SpeedDamagePackingStaff

    Reviewed March 11, 2025

    I recently programme a move with them. This team is superb. From the start, they were very communicative. On the morning of the move, they were quick and professional. They stuffed my apartment with care and consideration and I was happy that no items were damaged or engrave during the move. They truly had a system in-place for the transporting of the apartment, the loading and unloading of the truck. I would tremendously recommend them.

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    C increased rating by 3 stars.
    Customer ServiceContract & TermsPriceMoversQuote AccuracyPunctuality & SpeedStaffRatesHonesty & Transparency
    After a positive interaction with AmeriSafe Van Lines, C increased their star rating on March 10, 2025.

    Updated review: March 10, 2025

    Received a call back from Amerisafe consumer services who did rectify my issue and provided compensation for the correct amounts!!

    Original Review: March 10, 2025

    Horrible horrible horrible. Please do not ever use this company again. All they do is lieee and provide false info. Just told my bestfriend to cancel his move with them too and thank god he is within the 72 hours. This company first tells you You can leave clothes inside the drawers and only clothes. The movers arrived. That was a lie too. They also lie and tell you you will have the same moving company and pick up and drop off…. Lie number 2 - they will not be the same people or drivers at drop off. 3. They lie and put extra things on your inventory and then when they call for the QUALITY check correct your price send an invoice and then the MOVERS will STILL charge you the higher amount because Amerisafe will purposely wait till the moving company has already been dispatched to call which at that point forcing you to stay in a higher rate.

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    Customer ServiceStaff

    Reviewed March 8, 2025

    From start to finish this was a great company to work with, they had great communication every step of the process. They were caring and understanding with a stressful process that moving is. If you are looking for a long distance or local move I would, without hesitation highly recommend using them!!

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    Reviewed March 5, 2025

    Do not use AmeriSafe. They are only a broker and while the estimate, done over the phone, looked good, it was thrown out the window when the mover AmeriSafe chose repriced the day of pickup. The mover, Cobra Van Lines, reprice was thousands more than the original estimate and calls to AmeriSafe were totally unhelpful as they said the final pricing was really up to the mover. Cobra Van Lines then stored our items for several months while we looked for a home purchase and when the our belongings finally arrived cross country we had dozens and dozens of boxes crushed/ dropped and items broken, including 3 large screen TVs.

    After 5 months and $1000s in losses, Cobra Van Lines said they would compensate us only for $280 in damages even though it was their negligence. Cobra said they would not conpensate us for any item we personally packed. In all this time AmeriSafe said they had NO role in the process and damage compensation was up to the mover. Never work through a broker like AmeriSafe and beware of 3rd rate movers like Cobra Van Lines.

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    Reviewed March 5, 2025

    Bristol Movers provided exceptional service when I needed to relocate. The movers were friendly, respectful, and efficient. They worked quickly and carefully, ensuring nothing was damaged in the process. Their customer service was top-notch, and I appreciated how easy it was to schedule my move. The price was fair for the high-quality service I received. I couldn’t be happier with my decision to hire them. Thanks to AmeriSafe for sending them over.

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    MoversPackingStaff

    Reviewed March 5, 2025

    Vlad and his team did a very professional job with the packing and loading for my move. They did not arrive as soon as I expected, but this was apparently due to miscommunication. I was very impressed with Vlad’s ability to manage his team and he packed my paintings and Piano carefully. I would use Vlad again, he did an excellent job and was very accommodating.

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    Customer ServiceSales & MarketingMoversQuote AccuracyPackingStaff

    Reviewed March 4, 2025

    I called in to get an estimate to move long distance from NH to VA. Bruce was my sales person. He was good to work with. Very easy to worked with. Movers called head a time to let me know they are on the way. They are very efficient, very professional. They did amazing job wrapping my belongings. I am very impressed by their excellent job. Will recommend AmeriSafe to all 👍👍.

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    PriceMoversPunctuality & SpeedPacking

    Reviewed March 3, 2025

    Contacted the company several weeks before my move and the company was great contacting me to make sure everything was good to go. They showed up on time packed everything in my storage unit and quickly moved everything to my new house. We had 3 flights of stairs and the movers didn't charge me extra for it. I Highly recommended for your next move!

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    Customer ServicePricePunctuality & SpeedCommunication

    Reviewed March 3, 2025

    So far it has been disastrous from the beginning. The time windows for pickup and delivery were not properly communicated. My pickup was delayed and fortunately I had my realtor available to be in the house in FL since I had to drive up to WV. Now I'm waiting for my furniture and was told that they have a 21 day window from my 1st day available. Sitting in an empty house and waiting for my stuff I received a call today that my furniture will arrive Wednesday or Thursday while I have to be at work. I was also told if I can't be there, I'll be charged extra for rescheduling my delivery. I'm disappointed about their time management and the lack of communication. I would not book them again.

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    Movers

    Reviewed March 2, 2025

    Daniel and Benjamin were great! Had some issues with the company but the movers were great. Amerisafe worked with me well. The contacts at Movers Without Borders were a bit hard to deal with. Not sure if I would use them again.

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    MoversPunctuality & SpeedPackingStaff

    Reviewed March 2, 2025

    ROBERT and his crew did a wonderful job. They were very efficient, fast, and courteous. I would highly recommend them. The crew did an excellent job of wrapping up furniture and packing up fragile items. Robert was very knowledgeable and managed his team well. There was no conflict among his team.

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    Reviewed March 1, 2025

    I contact AmeriSafe Moving Services to get a moving estimate and John was my salesperson he was good. Kept very good communication with me and kept me informed about the outcome in process. The process was transparent. No changes. Movers came on time. Check everything. I had more boxes than anticipated but they kept the same price with no additional. Movers very professional economics with their time. Super friendly. Highly recommended AmeriSafe moving services!

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    MoversPunctuality & SpeedStaff

    Reviewed Feb. 27, 2025

    Excellence experience with the movers - they were early, very efficient, and caring in handling of items. Vlad was exceptional and very pleasant to work with. He made the process so easy and comforting for what can typically be stressful. Thank you so much for your time and efforts by your team.

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    PriceMoversQuote AccuracyPunctuality & SpeedStaffRatesHonesty & Transparency

    Reviewed Feb. 26, 2025

    They were very fast yet accurate! I worked with them for a local move from to Albany this past Monday. The moving team was seriously nice, reflective, and kind! They were all laugh and full of energy when they pulled up in the truck at 7 am! What I love about these guys is their honest pricing and sprint. There is a base price and an hourly rate at a two-hour minimum. This acknowledge me to precisely estimate how much my 1BD move would be priced at based on my amount of goods and my moving length.

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    Reviewed Feb. 26, 2025

    Significant availability and very quick to react via email. Truthful and effortless with rates too. Moving day was very smooth, the team came on time and super nice. Crew were really went above and beyond -- mainly when dragging an enormous couch up 4 flights of stairs. Primarily it looked like it was not going to fit up the stairwell and I did have to merchandise my couch, but they carry on and somehow found a way to make it occur! Unbelievable work, and they saved me the inconvenience and cost of selling/buying one more couch. Big appreciation to these guys.

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    Reviewed Feb. 26, 2025

    This is not a moving company. They subcontract you out to a company. The company they gave our property to were terrible. The price was higher than quoted, boxes crushed in the truck and boxes missing. Don’t use them!!!

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    Reviewed Feb. 25, 2025

    I can not consider honest I did not give in my review! We utilized the them last month. We are moving again and I undeniably have not considered using any other else. They were quick and handled with care. They were pleasant and careful and I saw a team that operate well together. Moving 4 adult sized people who have lived in a place for years to the other side of contra costa is not going to be economical, but the prices were coherent and even beat some of the other places that I knew would not have taken such good care of our goods.

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    Reviewed Feb. 23, 2025

    I am VERRRRY DISSATISFIED!!! They asked me what items I was taking and gave me a quote. I had to move the day we had scheduled. When they got there they started telling me it was by cubicle square feet. So the price tripled!!!! I was in a bind and had to be out. I was crying. I just went through a divorce and very low on money. They are crooks, stole from me and a scam!!!!

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    Reviewed Feb. 23, 2025

    I recently used Amerisafe, and I’m extremely satisfied! Their team is professional, punctual, and highly efficient. We picked up a client’s belongings from an apartment, and everything went smoothly and quickly. The movers carefully packed and transported everything without any damage. Excellent service, friendly staff, and reasonable prices. I highly recommend Amerisafe to anyone looking for a reliable and professional moving company!

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    PriceMoversQuote AccuracyStaffHonesty & Transparency

    Reviewed Feb. 20, 2025

    The one thing I find hard to believe is that none of the movers seem to take my estimate seriously. Based on my last move. I get reactions rapidly and completely. I chose them based on a combination of availability, cost and distance from their location to the move site. They were very meticulous about everything and I found them to be very accurate. The one thing that was hard for me to estimate was the number of hours required for the total move. In the end it did not matter because they moved me in less than two hours. Their minimum charge was for three hours. I viewed them to be professional and honest. I would highly recommended.

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    Reviewed Feb. 20, 2025

    I had an excellent experience with AmeriSafe Moving when relocating from Los Angeles to Arizona. The team was professional, punctual, and extremely careful with my belongings. From packing to unloading, everything was handled with great attention to detail. All my items arrived on time and in perfect condition. Their communication was clear, and the entire process was stress-free. If you’re looking for a reliable and efficient moving company, I highly recommend them!

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    Craig increased rating by 4 stars.
    Customer ServicePriceQuote AccuracyRefunds & PayoutsPackingRates
    After a positive interaction with AmeriSafe Van Lines, Craig increased their star rating on Feb. 22, 2025.

    Updated review: Feb. 22, 2025

    I talked to Human Resources department and they were able to resolve the differences we had about my move from Riverview Fl. to Jacksonville FL. I am pleased to say that I’m very satisfied with AmeriSafe and the way they handled our differences. I would strongly recommend AmeriSafe for any move that you may have. Thanks, AmeriSafe!

    Original Review: Feb. 18, 2025

    I’m very disappointed in the quotes I received from Amerisafe. I was given a quote for moving from Riverview Fl to Savannah GA of1,935$. I told him what I needed to be pick up. I also sent him pictures of the furniture I needed picked up. I also mentioned I had approximately thirty boxes. After I traveled to Savannah GA for three days I decided against the move. I informed Michael of this. He said "no problem". He never reduced the price. In talking to Steven ** he itemized my furniture and things and came up with approximately four thousand dollars for the move to Jacksonville. I was aghast, had I forgot to mention two thousand dollars worth of furniture!?

    I reviewed my inventory and no I had only left a few things off! I called another company and gave them my list and they came up with only an estimate of 710 cf. Compared to your estimate of 1000 cf. plus A big discrepancy. I don’t think it’s fair for you not to offer me a refund!! Four thousand dollars from Riverview FL. to Jacksonville FL. Three and a half hour trip!!? A bit much don’t you think!!?

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    Reviewed Feb. 18, 2025

    We used Amerisafe for a recent move from NY to NM. We were quoted 4k by Yaniv ** and after they loaded all of our belongings they gave us a $7k bill. Not only that, but they refused to take the items out of the truck and pressured my girlfriend, who was by herself, to sign off on the quote. When I expressed my frustrations they simply told me that "we can take it to court if that's the road you want to take". DO NOT use this company or the Sleepless Movers they sold the job to. I can not explain my anger and frustration enough and I have contacted attorneys to represent my case. Please save yourself the heartache and disappointment.

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    Reviewed Feb. 17, 2025

    Dealing with AMERI-SAFE has been one of the worst experiences if my life. They haven't even started packing and my STRESS LEVELS IS A 20 OUT OF 10. I wish I could give a negative rating. The customer service team is disorganized, rude, and dismissive. DO NOT HIRE THEM. They lie during the sales process & once they get your money they treat you like trash.

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    MoversPunctuality & Speed

    Reviewed Feb. 13, 2025

    I reached out to Mark with an inquiry for a pretty quick upcoming move. He gave me exactly what I was asking for without any hassle. Everything was efficient, and precise. I had been dreading trying to set up this move but he made it easy. I will definitely recommend him to my family and clients with their upcoming moves. Thank you Mark.

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    Customer ServiceMoversStaff

    Reviewed Feb. 13, 2025

    From start to finish this company was great to work with. The customer service was super helpful. Movers came right on time very professional and very hard working. They made sure that our belonging were well protected. I had a very bad experience last year with another company but AmeriSafe is the company to go with, they really care for their customers. I will make sure to recommend them to all my friends and family!

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    Customer ServiceCoveragePriceMoversQuote AccuracyDamageMaintenancePackingRatesTimelinessInsurance

    Reviewed Feb. 11, 2025

    Hired AmeriSafe 12/5/2024. They never divulged that they were outsourcing the move Told me I was in good hands as the person I spoke to had 12 years in the business. He told me not to buy extra insurance as I was adequately covered. Told me cushions and pillows could go in heavy garbage bags, but when movers showed up, they said no and charged me 3 times the price of boxes. 90% of the move was boxes and a few furniture pieces that they wrapped in moving blankets. Their estimate was for boxes 16x12x12 and mine were 9x12x12, so I felt we were over-estimating. The actual would take place at pick up. MY FEE WENT UP FROM $2975. to the actual of $7656.12!! Since this is the day of pickup you are stuck. My items were transferred to at least two different movers. It was taking longer than promised verbally and I called the dispatcher who said he couldn’t find me in his system. I felt my items were lost and I’d never get them.

    Ten days after the expected date, they arrived and moved the items in. The next day I started to unpack, it looked like my items were in an accident. Furniture in pieces, boxes were broken and smashed and items inside were destroyed. THIS WAS HEARTBREAKING. Not to mention a FINANCIAL NIGHTMARE. I have moved @ 8 times in my life, twice internationally, and I've NEVER had any issues. THIS WAS A TERRIBLE EXPERIENCE.

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    Customer ServiceContract & TermsTechPriceMoversQuote AccuracyDamagePacking

    Reviewed Feb. 9, 2025

    AmeriSafe Moving Company is NOT your mover. They are a middleman and connect you to a mover. I went to North Carolina in October 2024 to pack my elderly mother and move her to Arizona. The movers seemed great. Looked like they packed everything up good and were very polite. There were a LOT of added on fees we didn't expect and the size of our shipment was over what was expected so that cost us a lot as well. I can accept all that due to my lack of reading every word of very fine print in the emailed contract. What I can't accept is the fact that it took over a month for them to get her stuff to Arizona and not only that but they butchered her stuff. Most of her furniture was damaged. Boxes clearly repacked and valuable items missing. Old family heirloom antiques just gone. Irreplaceable.

    I have called AmeriSafe and the actual moving company many, many times since December 2024 and all I get are promises to email a claim form or my name and number being taking so the "manager" can call me back. No one ever calls back and no claim form ever makes it to my inbox. The customer service phone people are clearly working from home because you can hear babies and dogs barking in the background. And these poor folks are clearly woken up from a nap when you call them. NEVER use this company.

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    MoversPackingStaff

    Reviewed Feb. 9, 2025

    Cesar and his team arrived perfectly on time and were very helpful and kind to our family. They took care of every single item and made sure everything was packed up for us, and even locked up our home for us so we could get going on our trip to our new house. I highly recommend this company because of Cesar and his team. Thanks guys!

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    Contract & TermsPriceMoversQuote AccuracyPunctuality & SpeedDamagePackingStaffHonesty & Transparency

    Reviewed Feb. 8, 2025

    I booked a move from Cincinnati to Milwauke. Profesional quote of $2400 for.one bedroom apartment. 2nd tier company shows up with Penske truck starts charging me for small truck, length of walk, I have 1500 sf of stuff. My apartment not the big. Nobody at AmeriSafe helps to negotiate on my behalf. Showed up in Milwaukee 1 week later with no notice after repeated attempts to Amerisafe. Furniture damaged. Boxes damaged. $4600 dollars taken hostage and refuted by this dishonest company. Fill out paperwork for damages. 2nd tier mover out of business. Get $200 dollars with damages exceeding $1000. Stay away and don't trust their fake reviews. Most unprofessional and dishonest company!!!

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    Customer ServiceMoversPunctuality & SpeedPackingStaff

    Reviewed Feb. 7, 2025

    The crew arrived promptly on time, they called me within half an hour of arrival. The gentlemen were very polite, thorough, professional and accommodating. Their workmanship was very meticulous. They took the time to carefully wrapped and protect all my furniture. I am happy I will be getting my delivery early tomorrow morning too.

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    MoversDamagePackingStaffDamage Prevention

    Reviewed Feb. 7, 2025

    Friendly and approachable. Diligently worked thru the job. Thanks to Amerisafe that they’re sent great team from Anapa Moving. Guys were respectful and careful with my belongings. I’ll recommend them to my friends! Hope to see the same team on a delivery location. They packed all the furniture with pads. Put my glass in a carton. By looking at how they worked, I’m positive that my stuff is safe.

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    Customer ServiceCoverageTechSales & MarketingPriceQuote AccuracyPunctuality & SpeedDamageMaintenancePackingStaff

    Reviewed Feb. 4, 2025

    I am writing this review based on my experience with Amerisafe brokerage. Mark **, a representative for Amerisafe, a moving broker highly recommended Seventh Generation moving company. I was given a quote by Mark ** of $31,788.46 of which they required a deposit of $13,785.00. No one came out to survey my household, it was all done verbally and a questionnaire to fill out about what was in each room. I was very uncomfortable with this and I told Mark ** this more than once and he reassured me that this is how it is done and not to worry that he would be sending a large truck and Seventh Generation would take good care of my move. He was quite the salesman.

    My move was scheduled for a 2-day pack-out process. They showed up on the 1st day with 1 large truck and 8 packers. There was no organization or information given to me as to which rooms and how this swarm of 8 people would be doing the packing. This was the most chaotic thing ever. The way they were packing things was like it was their first time doing this. Several times I stopped them, asked them to be more careful and they seemed annoyed by me which was very unsettling.

    Later this first day I was told that they would need to bring in 2 more trucks and that they wanted to do the entire pack out in 1 day. They had already called in several more packers and I was not given a choice which was so overwhelming since I was not ready to have my entire home put in boxes. At the end of the day, they told me that my new cost would be $48,691.47 which almost gave me a heart attack but then they had already packed my entire home. What was I to do? Shame on them! I really feel that I was backed into a corner at that late hour and did not know what to do. Mark **, the broker, kept telling me that if there were any problems to contact him and he would handle. He failed this miserably because he keeps passing all this on to someone else who is not qualified to make decisions or help resolve any of the problems.

    When they arrived in Florida with my items there were only 2 trucks. They had taken the additional 2 trucks they brought in at my California home, taken them to a location and repacked things into a 2nd large truck. Looking at the invoice, they charged me $7,215. for packing materials and $10,375. for the estimate which I feel is bogus since they totally underestimated the quote. What I got out of all this was more than 80 items that were broken, scratched, and dented along with missing items including jewelry.

    For the damaged items and losses, they have made an offer of $321 compensation. It’s an embarrassing amount with the way my move was handled, and that amount does not even cover the 6 Crystal Waterford goblets that were demolished in the move. No matter how many phone calls, emails, and texts I have sent out to the broker, Mark ** @Amerisafe, he has chosen not to contact me directly to help resolve these problems of which when making this sale he said he would do. I feel I have been abandoned by this company. I feel that Mark ** and Amerisafe sold the job, got their money with no respect for me the client nor taking any responsibility for all of my household items that they destroyed in the move. I am 78-year-old widow and I feel that I have been taken advantage of. Buyer beware – I wish someone had warned me about Amerisafe.

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    Sales & MarketingMoversPunctuality & SpeedStaff

    Reviewed Feb. 3, 2025

    John **. John was extremely helpful, extremely fast and professional. He was supposed to have help show up and no one showed for the pick up to help him.. but that did not stop him doing everything by himself. He did receive help on drop off, only one other person.. Also John traveled through a snow storm to make it to the drop off on time.. John was by far an amazing person to have move me and my family. Usually when I was in the military it was a team of 5 people to move me and my family.. With John he did everything by himself. He deserves a promotion and a raise. Date of experience: February 02.

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    PriceMoversQuote AccuracyStaffRates

    Reviewed Feb. 2, 2025

    They were accessible when I required them, and the pricing was competitive. A friend recommended this company and I am happy I move with them. I got the same crew accompany, who went above and beyond for moving my stuff and getting each item setup at my new room. Admire your help during what can straightforwardly be a stressful time.

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    MoversPackingStaff

    Reviewed Feb. 1, 2025

    John and his crew from Amerisafe/Anapa were super helpful with our move from an apartment to a new home in a different state. They handled our furniture and boxes with care and efficiency and answered all of our questions. I would definitely hire them again for future moves. They did a great job!

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    MoversPackingStaffHonesty & Transparency

    Reviewed Feb. 1, 2025

    Arrived on-time and completed walk thru very efficiently. Upfront and honest about packing materials that would be needed. Every mover was very experienced and friendly. This is my first time using a moving company. Would highly recommend to anyone looking for a long distance move!! I Hope to get same service in Florida.

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    MoversStaff

    Reviewed Jan. 30, 2025

    After being in my home for 40+ years I am new moving closer to my family and these guys are making the move so easy. Movers were easy to get along with, professional and doing a fantastic job. They are the BEST of the BEST. I can’t thank them enough. Will highly recommend to everyone.

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    Joshua increased rating by 3 stars.
    Sales & MarketingStaff
    After a positive interaction with AmeriSafe Van Lines, Joshua increased their star rating on Jan. 29, 2025.

    Updated review: Jan. 29, 2025

    Got a call from Frank from Amerisafe who has done his best to make it right. I'm grateful for the attention to my personal move. Says a lot to me that I'm treated like a person and not a check. So for that I will give credit where it's due.

    Original Review: Jan. 29, 2025

    This is nothing but a scam. It's a low ball over to then fee you to death on pick up and then again at drop off. If you ask questions you'll get different answers from every rep in the office. I would advise to not use broker companies and hire the actual moving companies. At least then you'll know exactly what you're getting into.

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    Customer ServiceMoversPackingStaff

    Reviewed Jan. 29, 2025

    Movers called me 30 minutes prior to arrival, got right on time, got right to work. Very professional and efficient. Workers were very skilled and they knew what they doing. They made sure everything was safe packed and loaded the truck professionally. I am sure will get the same service in SC. Highly recommended. 😀

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    PriceMoversQuote AccuracyPackingStaffRates

    Reviewed Jan. 29, 2025

    They are able to assist me moving on a short notification. It is an appreciable moving experience. One of my fellow worker recommended the this company to me. The price is comparatively reasonable. The service is highly professional. They got big boxes to hold all of my small carton to make the move more productive. I will really choose them again next time.

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    MoversPunctuality & SpeedPackingStaff

    Reviewed Jan. 27, 2025

    Thank so much for AmeriSafe. My best experience in moving. Guys was super fast, friendly. Took awesome care of my belonging. Pack all fragile items. I would recommend this moving company to all my friends. Thank you so much. Everything was great. And of course I will move with you again 100%.

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    Sales & MarketingPriceQuote AccuracyDamagePackingStaffRates

    Reviewed Jan. 27, 2025

    I researched moving companies for a move from Massachusetts to New Jersey. Amerisafe came up as a good choice. Upon speaking with Bruce I was quoted $6,000. He used photos from the sale of our home to help with pricing. The only items he could not see was what was in our attic. I do feel he seriously underestimated the number of boxes we would need to pack up the house. After packing up everything I did a box count and it ended up being double what he estimated. So the cost also doubled.

    I was stuck at that point as it was two days before the moving company was to show up and the closing on our home. It turns out they out source the move to another company Amex. Amex shows up on moving day and says the job is bigger than expected and wants to charge us 16,000. I was stunned. Said that was too much. After a little negotiating we settled on 14,500 as I really had no choice at this point. So what I can tell you is to be very careful with your estimate. Everything sounds very reasonable with the first quote but they seem to suck you in and then get you in a position where you're stuck and the price goes up and up.

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    MoversPunctuality & SpeedDamageStaff

    Reviewed Jan. 26, 2025

    Efficient, professional and respectful. Very nice and careful with job done. Arrived early and ready to go. Thank you for sending us professional team! They did really great job, was fast, friendly, professional also. I will recommend them to all my friends. My best experience ever! Moving company took care of all my belongings! They came at time too!

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    Staff

    Reviewed Jan. 24, 2025

    Unfortunately I was not able to use your services. My brother stepped up and said he was going to move me. I just wanted to say Frank ** from AmeriSafe was very accommodating, very personable, and informative. If in the future I do need a moving company or I can recommend you to somebody, it will be because of Mr **.

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    CoveragePacking

    Reviewed Jan. 17, 2025

    Certain individuals invest wholeheartedly in their work and in their client assistance. This is one such organization. This is a superb organization. It is a family worked organization as the name proposes. They securely packed everything in covers and plastic wrap. According to plan they set up back all furniture. They were extremely proficient.

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    MoversPunctuality & SpeedStaff

    Reviewed Jan. 16, 2025

    Movers came right on time, they did the walkthrough and started working right away. Team were very quick and efficient. Super professional. They kept me informed during the process. Workers were polite and pleasant to work with and they worked very well together. It’s was very stress free experience. Highly recommend to all!

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    MoversPunctuality & SpeedPackingStaff

    Reviewed Jan. 14, 2025

    Movers came on time and gave us 30 minutes' notice. Packed everything to our liking. The movers were very pleasant and personable. This is our first time moving long distance. They helped us with a very stressful situation. They were definitely quick as it goes right on a truck to SC. Highly recommend to all!

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    Customer ServiceTechPriceMoversQuote AccuracyDamageMaintenancePackingStaff

    Reviewed Jan. 12, 2025

    I booked a move from CO to OK thinking that I was using a reputable company. Once the broker gets your deposit ($1200 on an $2650 move) and gets your signature on what appears to be a fair, detailed, and professional estimate… they are no longer involved in your move. After that, all bets are off and your nightmare begins!!! Your move is passed off to a logistics company. Every aspect of your move falls apart, from the date of pickup, to additional costs, to the date of delivery!!

    I have moved across states 3 times without incident. A move that was supposed to cost $2650 ended up costing $6500!! My belongings were delivered 21 days after the agreed upon date (after a dozen calls trying to get a confirmed date) and you will be asked for a cashier's check before the truck is unloaded. I moved very little furniture, and the boxes that were moved were crushed and most containers cracked and broken! It was disgusting… complete negligence!! And the original broker that arranged my move… phone number no longer in service!! And the customer service for AmeriSafe… not their problem. When trying to track down delivery on my items, I was told that I “should have read the fine print” on my contract. Do not use this company!!!

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    Customer ServiceSales & MarketingPriceMoversQuote AccuracyPackingStaffBillingHonesty & Transparency

    Reviewed Jan. 12, 2025

    I had a terrible experience with Amerisafe Moving Company, and I feel compelled to warn others. They misrepresented themselves during the sales process, making it seem like they were the moving company when, in fact, they are just brokers. They outsourced my move to a fraudulent, unprofessional third-party company, leading to a nightmare from start to finish.

    Initially, I was quoted $3,618, but the day before the move, the cost was inflated to $4,619 simply because I added six extra boxes. The original quote included four wardrobe boxes, but the movers ended up using over a dozen—most of which weren’t even for clothes. This felt like a deliberate attempt to hike up the charges.

    When it came time to pay, they insisted on cash, Venmo, or Zelle, which was highly unprofessional. I asked if I could pay with my debit card, and they informed me there would be a 5% fee, and I’d need to fill out a credit card authorization form and provide a copy of my driver’s license and credit card. This invasive request felt unsafe, so I paid via Zelle instead. However, due to my credit union’s transfer limits, I couldn’t complete the payment in one go.

    On delivery day, the issues worsened. The movers arrived close to midnight and demanded full payment before even starting to unload. I questioned why I’d pay before the job was done, but they claimed it was “policy.” This time, they refused any form of debit payment altogether. With my bank closed, I was stuck scrambling to make the payment. They essentially held our belongings hostage until we could make it work. Meanwhile, one of the movers blasted music in our home as if it was a party. Completely unprofessional. Amerisafe’s customer service was no better—rude and condescending when I called for help. Once they have your money, they couldn’t care less about you. DO NOT HIRE THIS COMPANY! Save yourself the frustration, financial exploitation, and disrespect. Amerisafe is the epitome of bad business practices.

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    Methajit increased rating by 4 stars.
    Customer ServicePriceMoversPunctuality & SpeedRefunds & PayoutsStaff
    After a positive interaction with AmeriSafe Van Lines, Methajit increased their star rating on July 11, 2025.

    Updated review: July 11, 2025

    Amerisafe recently reached out to follow up on my experience, and I’ve since learned that the 5 Diamond Star company has been removed from their carrier network. I’ve updated my review accordingly, as I now recognize Amerisafe took responsibility for addressing my concerns.

    Original Review: Jan. 11, 2025

    Poor coordination. My car was delivered 5 days earlier, and the household stuff was delivered 12 days later than the expected delivery date. This company is a broker, not a mover, so it is supposed to coordinate the work order, pick-up date, delivery date, etc, with the local movers of their choice, but it did not do anything it should. The dispatch department is awful, rude, and not helping anything. I don't know what they are doing, actually. The truck driver even needed to call me and ask me for my address. It was unbelievable. The 5 Diamond Moving Company, which was the local company they assigned to me, was equally awful. Rude and not proficient in English. I asked them for the receipt for the $480 extra charge I paid for the stairs, but they could not provide me with the receipt.

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    Customer ServiceSales & MarketingMoversQuote AccuracyStaff

    Reviewed Jan. 10, 2025

    I am moving from NYC to Oregon after living in the city for 40 years. Communication with the salesperson was good also Bruce was very nice. Movers came on time, great Communication, super professional and courteous. They took very good care of my belongings and I have so much trust with them. They are amazing and will recommend them to everyone!!

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    Customer ServiceTechPriceMoversQuote AccuracyPunctuality & SpeedDamageRefunds & PayoutsRates

    Reviewed Jan. 9, 2025

    I spoke with Andrew regarding a quote to move from Virginia to Atlanta. He beat a competitor's price in order to get me moved within the timeframe requested. On the day of the move the movers were late and refused to complete the job because Andrew wrote information in the contract that was absolutely not true. He tailored the quote to fit the cost to beat their competitors. The movers walked around and spoke in a different language to others on the phone while doing very little work. Then they quoted me 3 times the amount in order to complete the job. I requested that they cancel which was within the 72 hour window because this was not a company that I would entrust my belongings with and the movers refuse to complete the job.

    The movers stole (recorded on the Storage video) my four-wheel dolley in the process. I spoke with someone from the company (which the call was recorded) and she advised me that they would refund me a portion of the cost. I submitted the cancellation form and almost 3 weeks later nothing. If you are looking for integrity during your move, please do not go with this company! Fraud at best. I will be reporting this to the BBB as well. Not only did they not complete the job but I had to pay an additional $200 for the storage for two days. If you receive a call from Andrew (sure he will change his name) Run.. This company is a rip off! Run as fast you can.

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    TechSales & MarketingPriceMoversQuote Accuracy

    Reviewed Jan. 3, 2025

    Booked with Amerisafe, signed a great contract then right before our move we had to increase how much stuff we had and got a new quote with contract for 2.5x's as much a originally quoted for. The guy said "It would only be that much if you take up the whole 2nd truck and you won't, you will only get charged for what you use". Turns out Amerisafe contracts with another company to do the moving and they said we have to pay the full amount. Book with someone else to not get scammed.

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    Customer ServiceCoverageTechPriceMoversPunctuality & SpeedDamageStaffBillingRatesTransparencyHonesty & Transparency

    Reviewed Jan. 2, 2025

    Date: July 2024. Move: FL to NJ. I cannot emphasize this enough… Do NOT use AmeriSafe Moving company for your long distance move. The company is run by in-compassionate, incompetent, borderline criminals who do not care about you, your valuables, or your situation. They only want your money and once the contract is signed good luck getting in touch with anyone who cares to help you or be held accountable for any issues along the way. They are actually third-party brokers, but this isn't clear until the move-out date when you will discover a different moving company is actually in charge of the pickup and drop off.

    Nevertheless, they have no interest in actually brokering or mediating the move and will disappear once the first payment is made. Our movers showed up 2 days late for the pickup but Amerisafe didn’t even try to contact the moving company when asked about updates. Their response on the phone when no one showed up for 2 days straight was “what am I supposed to do if the movers aren't there…" "It's not our job…” To spare the rest of the rant, the movers they hired did a terrible job, damaged 80% of our goods, and charged $2700 extra in unexpected fees and payments despite being told our $$$$ invoice would cover the entire move…. All cash btw, no cards accepted. In summary, this company should be investigated, litigated, and shut down.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedStaffRates

    Reviewed Jan. 1, 2025

    The person who helped me over the phone was very professional and personable. He helped guide me through the process and answer tried all my questions. When the day came the movers were very prompt and courteous helping us navigate through the process. They were very upfront about pricing. Highly recommend AmeriSafe moving services!!

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    CoverageDamagePackingStaffInsurance

    Reviewed Dec. 25, 2024

    Upon delivery from NY to CA, we found items missing, rifled thru, torn boxes. They were in possession of our items and now close to 5k of missing electronics were stolen. Police report done and investigation in progress. The owner said to just file an insurance claim. They don't care about you or your belongings. We are a military family and this is unacceptable business practice. Lawsuit option being researched.

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    MoversPackingStaff

    Reviewed Dec. 23, 2024

    Leo at AmeriSafe Moving Services was great to work with, he set up the move in no time. Movers were very professional, pleasant and cooperative. Outstanding service. Amazing service all around. They wrapped everything professionally. I am so pleased with the service. I love those guys and will recommend to everyone. ❤️

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    MoversPunctuality & SpeedDamagePackingStaff

    Reviewed Dec. 22, 2024

    Movers showed right on time, they made the truck to fit on a very small st in NY. I can’t believe how strong are those guys and quickly cleaned up the house. Very professional, everything is wrapped so well they protected our furnitures like it’s their own. They took everything out with no damages. Those guys are AMAZING, we love them. The best moving experience!!

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    Customer ServicePriceMoversQuote AccuracyStaffRates

    Reviewed Dec. 21, 2024

    From the first phone call to Amerisafe Moving Services I very pleased with the service. They gave me a quote to move from MD to DE. The excellent service I was received by the movers is outstanding. I had more space but the movers helped me and kept the price the same. Very professional, great attitude, always with a smile on their face. Those guys are the BEST. Will recommend to everyone. Thank you again. Great team.

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    Customer ServiceSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedPackingStaff

    Reviewed Dec. 20, 2024

    First time moving after 10 years and I called AmeriSafe moving services to get quote. Emmet was my sale person and he was good to work with. It was little issue with the delivery date that was promised but the movers helping me and I will get it quick, they gave a trailer they will load right away. Movers was very professional wrapped everything to perfection. I will recommend them to everyone!!

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    Gail increased rating by 4 stars.
    Sales & MarketingPriceQuote AccuracyRefunds & PayoutsBillingRates
    After a positive interaction with AmeriSafe Van Lines, Gail increased their star rating on July 10, 2025.

    Updated review: July 10, 2025

    Today I received a call asking if they could do anything to satisfy me since I was not happy with the initial meeting. I have agreed to a check from them for part of the money that I feel like they owe me. So I am changing my review to a 5 star

    Original Review: Dec. 19, 2024

    This company scammed me out of more than $800. They hired a sub to do the actual move. They quoted $1,577.70 with a $500 deposit plus $300 for changing the move date. When the sub got to the house he claimed that I had more stuff than the quote. So he added $800 to the quote. Before they would unload at new home I had to pay the $1977.70. The sub did not get everything so I had to find someone else to get remainder. The final bill of lading showed a moving price of $1977.70 with $800 prepaids from Customer, Move total $1977.70. If you do the math you can see I paid $2,777.70. When I asked for a refund I was told that this was the costs of my move and I was not owed a refund. I am not looking into legal resources.

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    Customer ServiceCoveragePriceMoversQuote AccuracyPunctuality & SpeedDamageRefunds & PayoutsMaintenanceStaffBillingRatesCommunicationTimelinessHonesty & Transparency

    Reviewed Dec. 19, 2024

    Let me preface this by saying that no review I can give this company would ever possibly bad enough to make up for my experience with them. A month ago we hired Amerisafe and after quoting a price stated the only payment option was to break it down into three. We paid the first payment on booking and the second when they arrived to pick up our stuff and were supposed to then take the final payment when the drivers were on their way.

    The last two payments bounced due to our bank account being locked for suspicious transactions in multiple states due to relocating by car. Amerisafe never informed us of the payment bounce until we called 2 weeks later to get an ETA. They were rude and threatening to auction our belongings even though we got them paid the next day once the bank account was sorted out. They weren’t paid for two weeks because we were never notified by phone or email that there was an issue and they had originally told us it could take up to 2 weeks for delivery, hence us waiting 2 weeks to call. For context: my mother is 70 and all but hearing impaired with memory issues, I am disabled and my son is ASD level 2 and these people have all of our worldly belongings plus my son’s Christmas presents. We do not even have clothes and we really don’t have the money to buy new clothes.

    It has now been over 2 further weeks since then, when a week ago we were told our things were being loaded onto the van and we would be called for an ETA. We have not received a call and we have checked in every few days to be given the same excuse. Furthermore, their female contact in New Jersey was rude & condescending and told me there was nothing I could do about it because I would never be able to afford legal representation. I reported her to higher ups, but her attitude and condescending rudeness continues to be an issue. As of the call today, we are still being given the runaround and told we will be called with an ETA. As of the call today despite being incredibly rude to disabled women on the phone for no apparent reason, she is still employed.

    We have taken the first steps towards legal action against this company and I recommend avoiding them at all costs unless you want to gamble with the possibility that they will put you through hell during an already stressful life event as moving states. Merry Christmas I guess? It certainly won’t be for us since you have our presents plus everything else we own. This broker doesn’t even know where our stuff is, they lie continually, and they cover up for other people who are lying and being incredibly unethical. Go with literally anyone else. No photo included as I likely will never see my belongings including things that cannot be replaced again.

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    DamageStaff

    Reviewed Dec. 18, 2024

    Jonathan ** and Benjamín did an amazing job at moving all our things into our new place! In a timely manner as well! Nothing damaged and everything neatly put where we wanted. Everything we had is here.

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    PriceMoversQuote AccuracyPunctuality & SpeedDamagePackingStaffRatesHonesty & Transparency

    Reviewed Dec. 17, 2024

    I recently used AmeriSafe Moving services for my move, and I couldn’t be happier with the experience. From start to finish, their team was professional, efficient, and careful with my belongings. The pricing was very reasonable—truly one of the most affordable options I found—and there were no hidden fees. The movers arrived on time, worked quickly, and handled everything with care. I highly recommend them to anyone looking for a stress-free and budget-friendly move.

    Thank you, AmeriSafe Moving services, for making my move so smooth and affordable!

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    Customer ServiceSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedRefunds & PayoutsStaffRatesHonesty & Transparency

    Reviewed Dec. 16, 2024

    This company and its employee's are complete frauds. They said they were the actual mover not a broker. WRONG, THEY LIED TO US, THEY ARE ONLY A BROKER NOT A MOVING COMPANY. The company that showed up to move us, was a completely different company. They gave us a hard and fast maximum cost for the move. WHEN THE ACTUAL MOVER ARRIVED, THE PRICE FOR THE MOVE WENT FROM $9,350.00 TO $14,000.00. They said the personal property would be taken directly from the home to our new home and it would not be off loaded into a warehouse then onto a larger truck. THEY LIED AGAIN, THE ACTUAL MOVER SAID THE ONLY WAY THEY MAKE A LONG DISTANCE MOVE IS TO TRANSFER THE ITEMS TO ANOTHER LARGER TRUCK.

    We gave them a $3800.00 deposit, when the other mover showed up and gave us the NEW HIGHER price, we sent them away, and cancelled the move. When we cancelled with AmeriSafe, they said they would only refund us $1,000.00. This appears to be a planned strategy to defraud Americans out of money. It's a clear scam. HEADS-UP AmeriSafe is connected to a company called NATIONWIDE MOVE MANAGEMENT, LLC and NW MANAGEMENT SERVICES, LLC.

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    Customer ServiceMoversPackingStaff

    Reviewed Dec. 16, 2024

    Movers called 30 minutes prior to arrival, they came right on time. They went above and beyond helping me. They wrapped everything super well. They are professional, efficient and friendly. Also customer service was very great to work with. Absolutely will recommend AmeriSafe Moving Services to everyone looking for a great move!!

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    Customer ServiceSales & MarketingPriceMoversPunctuality & SpeedStaffFollow-Through

    Reviewed Dec. 12, 2024

    Beware! Not a moving company! These are brokers so they take their cut then send criminals to your house and won’t take your calls. Andrew promised me my stuff to arrive in 3 days. Movers show up 6 hours early then once they leave say my stuff will go truck to truck for weeks and maybe will make it to my house. But if I pay over $5000 cash which is extortion it will be at my house as promised. Amerisafe wouldn’t even pick up the phone as I’m sure they saw my phone number and don’t care because they already have your money. And now you are left to try to negotiate with criminal who have all of your belongings on a truck going to no where. Total scam. They should be arrested. Find a moving company and book directly. Don’t go through this nightmare.

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    MoversPunctuality & SpeedPackingStaff

    Reviewed Dec. 11, 2024

    Bilal and Jay just loaded up my apartment to move to Colorado. Both gentlemen were friendly and helpful. Packed and loaded my belongings quickly and with care. They have really helped me out. I would definitely use them again and recommend them to anyone who has things to move. They definitely reduced my stress. Thank you.

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    MoversPackingStaff

    Reviewed Dec. 11, 2024

    This company is great. The movers were courteous, kind. Took great care of our furniture as if it was their own. Wrapped, taped and loaded. They have an awesome team. They work very well together and I would recommend this company for any move. Long move or a short move. They were awesome.

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    Customer ServiceSales & MarketingPriceMoversQuote AccuracyRates

    Reviewed Dec. 11, 2024

    I do not recommend AmeriSafe at all. We received their estimate and verified it twice with their QA department. When the mover came, the price he gave us was double the price of Amerisafe’s estimate. I can reasonably see the price being a little higher than their estimate, but double the price is ridiculous. When I called Amerisafe’s Customer Service Department to ask about this, they were very unpleasant. The original Salesman who did my estimate wouldn’t take my calls. This bait and switch is very disappointing. I would not recommend them.

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    Customer ServiceSales & MarketingPriceQuote AccuracyDamagePackingStaffHonesty & Transparency

    Reviewed Dec. 11, 2024

    BEWARE! This company is a hands-off broker. They will take their portion of the sale, mislead the customer into false expectations, and then route your calls to another company when you call to speak with anyone about issues that arise. I was quoted $4K for a 2 bedroom 850sq ft house move from CO to SC. On the day of the move after the truck was loaded, I was informed the new total was $11K. I was told the loading would take 4-6 hours, it took 10.5. I was offered 30% off the total of my move, I accepted the offer, and was then denied the discount.

    Andrew ** cannot be trusted, he lies, manipulates, degrades, and tricks customers. Andrew will also not take any responsibility for his lies or his involvement in the deception that his customers receive from him. I was also promised to receive my goods 5 calendar days after loading. I am 6 months pregnant and made the drive within 3 days to be available at the new house because I was told there would be more fees if I wasn't ready by day 5. Well, it took 30 calendar days for the goods to arrive, damaged, mistreated, and with over 25 boxes missing! The advice I was given by customer service was to be patient and figure out how I would survive for a month without the goods. If you use Amerisafe, don't be shocked when they treat you the same or worse than they did to me.

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    PriceMoversQuote AccuracyDamageMaintenanceRates

    Reviewed Dec. 11, 2024

    One of the least stressful moves I have ever had; would absolutely recommend these guys. I hired them on a approximately short notice and was very attentive. I had some very fragile mirrors that they were able to protect and move without breaking. The price was also the most competitive of the offers I received.

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    MoversPunctuality & SpeedDamagePackingStaff

    Reviewed Dec. 11, 2024

    They were so easy to deal with from start to end! I hired AmeriSafe for my recent move. They provided a COI quickly, and be in contact with me every step of the way. The guys who did the move were so nice & friendly! They took the time to show me any damaged spots on my furniture ahead of time, and packed everything with great care. They did my complete move in less than an hour door to door!! If I ever move again I did be sure to use them, and I highly recommend them to anyone.

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    Customer ServiceSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedDamageRefunds & PayoutsPackingStaff

    Reviewed Dec. 7, 2024

    June 23, 2024 8:45 am. Antonio from Seventh Generation tried to hold my furniture for ransom of an additional $1,000 though I’d already paid them over $5,169. Thank god for the North Lauderdale, Florida police department. At first I thought My Furniture was STOLEN. My delivery was missing. When they finally showed up they tried to charge me $1,000 for redelivery when they didn’t show up on Wednesday as their driver communicated at 8:39 a.m. I was connected with Seventh Generation through Amerisafe Moving. When they arrived May 30th, they had a kid name “Bryan” leading them with no maturity. (A police officer placed a parking ticket on his car, he turned to me and stated, “you’re going to pay for this since this is your move. I approached the police officer to explain they are there to move me out. The police officer approached Brian to ask how long he’ll be. Brian walked away from the officer)

    Amerisafe does not disclose who will be showing up at your home to move you beforehand therefore I was unable to review Seventh Generation moving and storage Prior to arrival. Once they arrived I quickly got on Google to view their reviews. Seventh Generation reviews were so terrible that I panicked and called Amerisafe STAT. To clean up the mess Amerisafe was raving on about them and stating to ignore the reviews. Due to the lack of time and being blindsided, I had to move forward with Seventh Generation.

    Brian then walked into my apartment and of course Brian from Seventh Generation wanted to charge me more than Amerisafe quoted me. I flew in from the east coast and had to be out my apartment by the 31st. Because they knew my back was up against the wall they took full advantage. I paid Seventh generation $5169 compared to $2821.81 quoted by Amerisafe. I had to leave half my stuff behind including TWO queens beds.

    Fast forward June 19th I spoke to the delivery person stating he was 4 hours away at 8:39 am. Then at 2 pm he stated he was 1 hour away. Then at 4 pm he stated he was in Orlando and would not be delivering my furniture on Wednesday June 19th. I called Amarisafe who also couldn’t clear things up. Thursday June 20th I called the delivery guy from Seventh generation again and he replied that someone else would be delivering my furniture either today or tomorrow. I then decided to eliminate the middleman Amerisafe and googled Seventh Generation phone number. I called Seventh Generation moving 4 times alternating numbers. I could NOT get Seventh Generation on the phone no matter what number I dialed. I was stuck leaving voicemails. Even with the sales department.

    Late evening June 20th I receive a call from a different driver from Seventh Generation stating my furniture will arrive June 21st at 10 a.m. Around 11 a.m I speak to Antonio who tells me I have to pay an additional $1,000 re delivery or the truck would be leaving with my stuff though I’ve already paid them $5,169. The drivers had two bank checks of $1682.32 a total of $3,364.64 I’m their hands. They were ready to take off with my stuff for $1,000 of I didn’t call NLPD.

    90 percent of my furniture is glass which is why I paid Seventh Generation an additional fee to wrap and package my fragile items. After finally having seventh generation remove my stuff off the truck, I was left with a souvenir of a shattered china cabinet, that I purchased for $1500, glass coffee table that I purchased $1000, glass end table for $1000 and a 40 inch television for $300. I filed a claim with Anthem Claims Management who offered me $142 total. AmeriSafe are crooks who hired crooks like themselves seventh generation to screw me over.

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    PriceMoversQuote AccuracyPackingStaffRates

    Reviewed Dec. 4, 2024

    We recently had the pleasure of working with Brandon ** at AmeriSafe. We needed to move 10-15 garment boxes from California to Nevada. I reached out to Amerisafe because the quotes we received from our local movers were very high (over $3,000 for boxes). Brandon's quote was about 50% less than the other quotes. We were hesitant to use a broker at first, but Brandon calmed our concerns. Our experience with Brandon was excellent: first, there was no adjustment to the price quoted. Second, Brandon was always available for our questions along the way, even on weekends. The pick up and delivery were handled exactly as agreed upon (delivery was up to 7 days after pick-up, which is what we agreed to and which occurred). And lastly, our items were delivered in perfect condition. Thank you Brandon.

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    MoversPacking

    Reviewed Dec. 3, 2024

    Roman and his team were very conscientious. They took the time to carefully pack and protect our belongings, and address our specialty items. This is my 5th cross country move and so far the best experience with the least amount of stress. They even took the time to lessen the stress on our pets.

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    Ashley increased rating by 4 stars.
    PriceQuote AccuracyPunctuality & SpeedRatesHonesty & Transparency
    After a positive interaction with AmeriSafe Van Lines, Ashley increased their star rating on Dec. 3, 2024.

    Updated review: Dec. 3, 2024

    Received follow up call regarding partial refund and to rectify the situation. Situation had been rectified and customer satisfied. Good job fixing situation. Overall satisfied with outcome. Hoping for better exchange in the future.

    Original Review: Dec. 2, 2024

    Do not use Amerisafe for your moving needs. They provide you with an estimate or final quote but when they arrive they provide you with another price. Their prices are not based on the items you have but based on cubic feet of space there is on the truck. So in my case I am moving 790 square foot apartment onto a truck however the space available on the truck that estimate is for is much lower (305 cubic feet). The estimated price is not reflective of the true value of the cubic footage which is misleading and dishonest. They arrived over an hour late and made this move very expensive. It went from being estimated price of $2,075 to $2,800. That is a 20% mark up.

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    Summer increased rating by 3 stars.
    Customer ServicePriceMoversStaffTransparencyHonesty & Transparency
    After a positive interaction with AmeriSafe Van Lines, Summer increased their star rating.

    Reviewed Nov. 26, 2024

    Updated on 07/12/2025: AmeriSafe called recently and spoke with me about my experience. They informed me some changes had been made to improve their service experience. I was heard by the representative I spoke with. My concerns were addressed. The situation was corrected. I am confident that AmeriSafe is the right movers for me in the future.

    Original Review: I was told at pickup my stuff would arrive over the coming weekend. It didn’t. I called the following Monday and was given policy, citing a 21 day delivery window. I called back the following Monday again and was cited policy again then told there was nothing that could or would be done. I’ve been sleeping on an air mattress for 11 days and have to do it for 10 more. All of my cookware and furniture is sitting in a warehouse somewhere. I have nothing to sit on and no way to cook Thanksgiving dinner. Also, tons of hidden fees. They’ll charge you sixty cents per foot they have to walk to your door, seventy five dollars per flight of stairs, and $125 for using an elevator. The last time I called, I was told it’s the consumer’s fault for not reading the fine print first. No accountability or compassion present from their customer service.

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    Customer ServiceTechPriceMoversQuote AccuracyPunctuality & SpeedPackingStaff

    Reviewed Nov. 26, 2024

    After a Google search AmeriSafe Moving Services came out with great reviews and I called them right away to get a moving quote from NY to NC. Emmet was good in answering all my questions. Giovanny at customer service was great. He put me in ease about my move. He promised I was going to be happy and he was total right. Movers came early and I was very happy about that. They packed everything so well, they were amazing by the job they did. Super professional and friendly. Will definitely recommend AmeriSafe to everyone especially the movers. They were AMAZING!!!

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    PriceQuote AccuracyPunctuality & SpeedDamageRefunds & Payouts

    Reviewed Nov. 26, 2024

    DO NOT USE THIS COMPANY. We received a quote from them. They assigned us Vanguard Moving Services, who came a day early, double charged us from the original quote from Amerisafe, damaged our furniture, and charged us for things that weren't provided. No refunds from either company. Don't believe their quote. You have no recourse once you give them a deposit.

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    PriceMoversQuote AccuracyPunctuality & SpeedStaff

    Reviewed Nov. 26, 2024

    On the heels of a move just now with the crew from AmeriSafe Moving. They moved 2 studios into our 2 bed in about an hour. We are absolutely pleased by the speed, service, and how professional all the movers were. I have zero complaints and I was not able to find a cost that came close to their estimate. Phenomenal move, highly recommend this company.

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    MoversPackingStaff

    Reviewed Nov. 25, 2024

    Movers were great listener to all my concerns. The came right on time very professional and polite. The way they wrapped my furniture amazed me. These guys are the best way to go if you want your furniture moved properly. This guys go with them. Book them no question ask. I absolutely recommend this company to all my friends and family!!!

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    Belle increased rating by 4 stars.
    Customer ServiceTech
    After a positive interaction with AmeriSafe Van Lines, Belle increased their star rating on July 17, 2025.

    Updated review: July 17, 2025

    Well, I received a call from a representative name Andy and I am so glad that they called. I’m glad that this company has made some changes within the company and was very eager to resolve my issue. This has changed my perspective about company and definitely give them a thumbs up for caring about their consumers. I would definitely reach out to them now if I ever need moving services in the future. Much appreciated and thank you for caring.

    Original Review: Nov. 25, 2024

    DO NOT USE THIS COMPANY TO MOVE!!! I canceled my move date within the timeframe. I signed the Cancellation link they sent. They provided no service to me. They showed my bank the contract, but Failed to submit my cancellation. They said they were trying to contact me, but when I kept calling No one was answering the phones. They are a Fraud and rude.

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    TechSales & MarketingPriceMoversQuote Accuracy

    Reviewed Nov. 25, 2024

    Do not use this company!! They are brokers and contract horrible moving companies that don't have big moving trucks! I got an oversized van pulling a haul....my original quote was $3000 and it ended up costing my almost $6000!!!!! True Movers was the contracted company and they scammed me by saying their trucks were too big to get into my parking lot for pick up and too big to get to my storage unit for drop off....my storage unit has a large gate no trees and a wide driveway so that was a joke about the big truck...I ended up with the same oversized van with haul!! they charged me $1600 in transfer fees saying they had to transfer my furniture from the van and dhal to a bigger truck and then back to the van and haul....I definitely have doubts on that.

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    Customer ServiceMoversPunctuality & SpeedStaff

    Reviewed Nov. 24, 2024

    My impromptu move was rescued by Roman my driver. Originally I was going to move myself in a rental truck. His patience with the customer and considerate care of my belongings were excellent.. They were able to accommodate me with short notice.. I am so pleased that I made that phone call. Thank you... Perfectly Fast Moving.

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    Customer ServicePriceMoversQuote AccuracyPackingStaffRatesHonesty & Transparency

    Reviewed Nov. 23, 2024

    I called AmeriSafe Moving Services to get a quote to move from RI to FL and Kyle was my salesman. He was very good and helpful. Answered all questions. Movers came on time then check the storage unit. We had little packing and they were very helpful and kept my price the same, no hidden fee!! I highly recommend AmeriSafe Moving Services to all!!!

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    Staff

    Reviewed Nov. 23, 2024

    Alex and Yuri of Anapa Moving Inc. were excellent. Very organized, kind, dependable, and explained everything patiently and in great detail. I feel comfortable, knowing my personal items are in good care.

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    MoversStaff

    Reviewed Nov. 22, 2024

    Best moving company by far!!! They helped you to get the best carrier and they help you every step of the way. They assured me I will have a great moving experience and they definitely stands by their word!! The movers that came to pick our belongings were very professional and they did an amazing job. I absolutely will recommend AmeriSafe Moving Services to everyone looking for excellent service.

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    PriceMoversQuote AccuracyDamagePackingStaff

    Reviewed Nov. 22, 2024

    I involved their administration for my move that was around 300 miles. They were responsive, reliable, cautious with boxes and my furnishings and I truly valued their administration. I would recommend recruiting them to move. Their costs were likewise fair which is something extraordinary. Much thanks to you.

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    Customer ServiceMoversPackingStaff

    Reviewed Nov. 21, 2024

    Great experience. Movers called 45 minutes prior to arrival. They arrived on time as they said. The movers wrapped everything efficiently and secure all my belongings. They were very professional and courteous. I am very impressed by their excellent work and their dedication to the job. I will definitely recommend to all!!

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    Customer ServiceDamagePackingTransparencyHonesty & Transparency

    Reviewed Nov. 21, 2024

    Updated on 07/12/2025: I wrote a review on AmeriSafe back when they were supposed to deliver all of our items in October 2024. We moved from Utah to Virginia. If I could give them a negative number I would. With that said, we were made to pay our remaining balance even before the consider unloading our belongings. We were given copies of all the items they removed from our home in Utah. When they delivered it to Virginia our TV"s, Computer screens, clothing and quite a few furniture pieces were missing. Not only that there where boxes that were crushed. I'm going to skip all of what I could say. I was told that I'd have to file claim by Taelor ** and Kyle **. After many emails and phone conversations nothing was ever fixed or done.

    Today, July 12, 2025, out of nowhere I get a call from 561-808-2260 a person that said they're following up on my review post from 2024. She said, "AmeriSafe started a new division which contacts customers who had bad experiences." She stated that the courier that damaged and never delivered all of our items was removed from their list of transporters." She said she was authorized to give me $300.00 dollars if I would be willing to amend my review. I told her if you're giving me the money then just send it no strings attached. $300 doesn't replace our items. When I said no to changing my review she apologized again and that was the end of the discussion. What nerve to try and buy me off. I would never recommend AmeriSafe. Run....

    Original Review: This was a mistake choosing them. Promises were made by Kyle and Taelor that did not happen. When my property finally arrived boxes and TVs were missing or damaged. "RUN FROM THEM." Go local. Lies!,

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    TechMoversStaff

    Reviewed Nov. 19, 2024

    This is a broker company working with movers and they are extremely considerate and responsible and answer questions. Moving company as well was professional, responsible and sincere about wanting to protect property. Our property is going to storage and we are hopeful that it will come out of storage as well as it came out of our home. So far I would recommend AmeriSafe Moving Services to all!!

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    MoversPunctuality & SpeedDamageMaintenanceStaffTimeliness

    Reviewed Nov. 17, 2024

    Guys came to pick up location on time, worked very fast, listened carefully to my instructions. The next day truck came to FL to unload, on time worked very efficiently, moved furniture around multiple times as I asked, very satisfied. Nothing was broken, excellent experience all the way around, would highly recommend, thank you.

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    Customer ServiceSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedDamageMaintenancePackingStaffRates

    Reviewed Nov. 16, 2024

    One of the best experiences with movers I've had. They responded quickly when I reached out for a quote, and were very reasonably priced, Jimmy was awesome!! Veronica at customer service was very helpful. She helped me to understand the process and I felt very comfortable. Day of the movers arrived early and they were very fast and polite. I moved from the top floor of a three story walk-up apartment to a house. They had my items loaded in 2 hours, despite the multiple flights of stairs, and had them unloaded at my new place within 3 days. The team handled my items with care and nothing was broken during the move. You hear so much horrible stories how people get scammed and I was very nervous but I am super happy I chose AmeriSafe Moving Services. I will definitely recommend them to everyone looking for reputable company 10/10.

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    Movers

    Reviewed Nov. 16, 2024

    Love EMG. I have relocated with these movers multiple times now and they are exceptional. Always came on time, super well regulated. I first moved with them years ago when they were much smaller and the operation has grown but they have not lost their courage. Highly recommend movers!

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    MoversPunctuality & SpeedPackingStaff

    Reviewed Nov. 15, 2024

    You are in righteous hands with them!! Trouble-free, professional and rapid move. Let me absolutely say they did an beyond belief job overall and went above my expectations in terms of pace, efficiency and expertise. Even though our studio was larger than look forward to, and they had to work longer than schedule, they were polite and moved everything we had to Centennial, CO even all the loose bits we did not have time to pack. They showed up on time and in spite of the fact that they had some trouble finding parking they begin promptly and within few minutes had vacate most of the apartment.

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    R. increased rating by 4 stars.
    Customer ServiceTechPriceMoversQuote AccuracyPunctuality & SpeedPackingStaffBillingRatesFollow-ThroughHonesty & Transparency
    After a positive interaction with AmeriSafe Van Lines, R. increased their star rating on Nov. 15, 2024.

    Updated review: Nov. 15, 2024

    After hearing what happened to me, Todd called to apologize and offered to do what Andrew promised - to write the addendum to my estimate to protect me from being overcharged. That said, between yesterday and today the price went up so I decided to go with another broker since they are going to use the same carrier (truck company) anyway and that broker already provided an addendum, but Todd was willing to fix the mishap including compensation for my time. Given how quickly he responded, I can see there are good people at AmeriSafe with integrity; ask for Todd!

    Original Review: Nov. 15, 2024

    I have been soliciting bids from several companies for an upcoming move. In the process, I have realized that all the brokers and several of the carriers (the actual movers/trucks that accept broker bids) have mixed to bad reviews. You call one and they warn you about the others and vice versa. Andrew at AmeriSafe called me many times, and I told him the things I was learning about the loopholes in contracts that let the movers screw you over last minute, such as charging you:

    1) for weight even though you aren’t present to verify it (though you can ask to be present or at least get weight tickets… but tickets don’t matter much if they lie), 2) for taking extra space (either at pickup or “mid-move”… as if boxes get larger, including for space that is left empty on top of a short stack of boxes or above items that can’t be stacked, but apparently that’s illegal now I’m told) so MEASURE YOUR BOXES TO KNOW CUBIC FEET, 3) for changing inventory (but I’m told that only matters if it expands the cubic feet or is a bulky item that is hard to move like a piano or leaves the driver with an inaccurate list, so finalize 5 days’ prior — you can’t sneak in an extra box!), and 4) for added services including the driver deciding they can’t make it to your house without a shuttle ($1 more per cubic foot), or for not emptying plastic drawers (although several companies said the empty drawer rule applies to heavy furniture, not light plastic furniture), etc.

    I contacted several companies and moved forward in more detail with three, including AmeriSafe. Two were willing to write an addendum to the Bill of Lading (which the carrier must honor) to state that I would only be charged for additional cubic feet, not weight or change in inventory unless a change in inventory affected cubic feet or added a bulky item. They also connected me directly with their carrier to confirm accessibility at both my pickup and drop off addresses to ensure I would not be charged a shuttle fee, since streets are smaller in my area but I could do a workaround with enough notice.

    Andrew at AmeriSafe said he would do the same. He texted me, “I will put anything in your contract you want.” But then he sent me nothing despite me outlining these items. When I asked him again, including to work on it and get it to me so I could sign, he said, “Type it up and I will copy and paste it into the contract.” So, I wrote it up and emailed and texted it to him. Then he responded, “That is too much. I wish you the best” and dropped me cold. He didn’t honor his word.

    I think I dodged a bullet since I don’t want a broker that isn’t willing to put in writing the verbal and text-based promises he makes to protect a client from becoming one of the BBB or State Attorney General horror stories. Nor do I want one that is only responsive to get me to sign but otherwise ignores my request for an addendum for days and then dishonors his word before we even sign. He led me on and never followed through. Further, he said other things to try to get me to sign like how terrible the other companies were that I was considering and that his company has been around 27 years although BBB says 4. He also said they didn’t recently have any licensing change, which SafeShip pointed out to me, but FMCSA has a note that AmeriSafe did — downgraded from a carrier to just a broker.

    What AmeriSafe has going for them is a good carrier — Amex Moving. But you should skip the middleman and go directly to them and avoid the lies and false promises. You won’t get as good a starting price since brokers negotiate by sending multiple jobs to the carriers and you are only a job of 1, but you also won’t get the surprise inflation as long as you do your due diligence. (Another carrier worth considering is Perfectly Fast Moving; unfortunately Google shows mostly brokers in their results so you won’t see these names otherwise.)

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    MoversPunctuality & SpeedPackingStaff

    Reviewed Nov. 14, 2024

    The movers were very courteous and professional. They wrapped everything well and made quick work of moving all of my items. They even went above and beyond getting a couch upstairs! They took the railing off the stairs so it would fit and then put it back on. Very hard workers! I would definitely recommend this company.

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    Customer ServiceStaff

    Reviewed Nov. 14, 2024

    My husband called and within the first 30 seconds of talking to someone was told, “It sounds like you won’t be able to afford our service.” My husband has an accent so he was judged on the way he sounded instead of actual facts. The customer representative was extremely belittling the entire time my husband spoke with him. By the end of the call my husband was told we should just sell everything in our home. When my husband tried to thank him for his time, he was rudely hung up on. I will never use this service and the representative should be fired.

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    PriceMoversQuote AccuracyPunctuality & SpeedStaffRates

    Reviewed Nov. 14, 2024

    AmeriSafe Moving was timely and worked hard from begin to end from San Mateo, CA to FL. It was a huge ease to be met with movers that worked quickly and orderly. It was a very busy day and they complete on time so we would not be charged for additional or extra time. We paid the price they initially quoted for us. They handled our stuff with great care. No surprises on fees! Huge be grateful to you for helping our move go smoothly!

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    Customer ServicePriceMoversQuote AccuracyDamageMaintenancePackingStaffRates

    Reviewed Nov. 12, 2024

    I contacted Amerisafe to help me move for PA to MD. I spoke with Leo. If he answers hang up! He gave me an estimate of 1526.20. I told him the furniture I had and that I had a storage unit and I gave him the size. I did not have the number of boxes but that didn’t seem to bother him. He estimated 400 sq ft but did not tell me my estimate was based on square footage. He assured me all my belongings would be moved.

    When quality control called we went over everything and I told him I had a pinball machine and he said it might be a few hundred more. I was upset but agreed reluctantly. When the movers showed up it was not Amerisafe, it was I Movers LLC. The supervisor came in and said it won’t fit in the truck he had. He did another estimate and it was $4,000 more than I was quoted. And they did not take cashier checks but cash! So I had to cash in the cashier check Leo said I needed and get cash. 2 of the movers did not speak English so putting stickers saying fragile on the boxes didn’t matter. One book case and a desk were broken beyond repair.

    I called to complain and Leo hung up on me. I got his supervisor and he was sympathetic. Promised to call when he got the paperwork. I finally had to call and got Andrew in customer service. He reviewed the paperwork and said the cost was justified and he couldn’t do anything. Make sure you get an accurate estimate from them or you will be stuck paying a lot more. They also do not come to your house to give you an accurate estimate, “they don’t do that”. Find someone better. I could have moved myself with hired help for about the same price as the estimate. Thought I was getting a good deal but I didn’t!!!

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    PriceQuote AccuracyPunctuality & SpeedDamage

    Reviewed Nov. 12, 2024

    Know that the company is cash as it were. They were proficient, deferential without a solitary scratch or chip in any of my possessions. I moved from IL to NY recently and this group made a remarkable showing. Had a 8 am beginning time and completed before early afternoon. Would prescribe if getting serious furniture across the city. Certainly worth the cost.

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    MoversPunctuality & SpeedPackingStaff

    Reviewed Nov. 11, 2024

    This has never occur different movers we have booked, they normally give you a four hour window and most times I have found they come at the last hour. This was a especially unexpected treat since we had the option to get an early advantage. Movers were really well disposed and accommodating all along, and they were extremely quick! They had our one room furniture and boxes stuffed in about only 1 hour and were quickly out and about. They took care of everything with great consideration making a point to box and wrap all that should have been secured. While setting up the new place, they asked where we needed all that and did not mind if I switched my mind, which was really overall quite adaptable of them. Our entire move required somewhere around 3 hours all out. This was the best moving experience from Massena, NY to Washington, DC we have ever had and we will book this group in the future! 10/10 recommended!

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    Customer ServiceMoversPunctuality & SpeedDamageMaintenancePackingStaff

    Reviewed Nov. 10, 2024

    Exceptionally professional, top-notch hauler. They were very expressive about arrival time and called me ~45 minutes before they arrived to let me know their exact arrival time. He was very attentive about our moving needs, moving as quickly as feasible while taking time to meticulously wrap our precious items. My wife and I were so have an impact on by how efficiently they wrapped our furniture in blankets/plastic and disassembled/reassembled furniture as necessary. Despite their lightning speed, nothing was broken!

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    MoversValue

    Reviewed Nov. 9, 2024

    I had utilized them last year to move from the FL to AZ and they were so extraordinary I used them again this year when I make a move out into my own location. The most efficient moving company I have always used and the best value. This team were so rapid and wore masks the entire time. They kept all my things safe (and dry! even though it was raining the whole time) and planned to take apart my furniture, move it and put it all back together again in just under 2 hours. I advocate them to all my friends when they need movers in the city. Optimistically I would not have to move again soon but if I do I will undoubtedly use them!

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    Customer ServicePriceQuote AccuracyDamagePackingStaff

    Reviewed Nov. 9, 2024

    Please be careful of using this company. This is a broker company, not a moving company. They do over-the-phone quotes and do not send anyone to your home to do the estimate. We moved an 1800 sqft home, 3 bedroom 2 bath house, and they only provided a 26 ft truck, which ended up being too small and we had to rent an additional Uhaul truck. They took 11 hours to load us up, and 6 hours to unload. Despite being thorough with their loading, wrapping all furniture, the move was ill-conceived and I would not recommend this company to anyone.

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    Customer ServicePriceMoversQuote AccuracyPackingStaff

    Reviewed Nov. 8, 2024

    They were so considerate, supportive, kind, and expert. They came on time and were so staggeringly supportive. I can not suggest them enough. They carried each of my weighty boxes out of my room rapidly and stacked up the truck. They brought every one of the cases up to my new room and assisted me with arranging my room set-up. They even returned after we called 30 minutes after they left to dispose of a work area I wound up not having space for. The cost is likewise perfect - particularly contrasted with different movers. I am moving again from FL to NYC in 2 months and will utilize them in the future!

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    MoversDamageStaff

    Reviewed Nov. 7, 2024

    Tony and his team were professional, pleasant to work with, provided us an excellent, on time, and damage free move. I've moved multiple times in my corporate life and this one was the best I've ever experienced. I highly recommend Tony and his team to anyone making a move. If I move again, I will only use Tony and his team.

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    Customer ServiceTechPriceMoversQuote Accuracy

    Reviewed Nov. 6, 2024

    Very disappointed. They gave me a quote for 900 cubic feet after going through a pretty detailed inventory list then the actual contracted moving guys gave me a quote for 1500 cubic ft. Doubled my dollar amount. They said it happens 9 times out of 10. How is that allowed? Amerisafe customer service said it is completely justifiable!

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    PriceMoversQuote AccuracyPackingStaff

    Reviewed Nov. 4, 2024

    Great service from the beginning of getting a quote to the movers at pick up. Movers showed up on the time. They said they were very professional. Very courteous & super friendly. They started working right away. Packed everything to perfection. I felt so comfortable with them in my home. If I ever moved again I am definitely going to use this great company. Thank you AmeriSafe moving services for great service. 10/10!!!

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    PriceMoversQuote AccuracyPunctuality & SpeedPackingStaffTimeliness

    Reviewed Nov. 2, 2024

    Alec from AmeriSafe Moving Service helped me to book my move from State College, PA to Berlin, MD. Process was very smooth and easy to work with. Movers came time. Got right to work. Were very experienced. Very hard workers and fast and efficient. We had to special packing. They need to be done that wasn’t on my original estimate but the movers accommodate me and waive all charges, also very important to me I wanted same day delivery and they drived 300 miles to get it done. Highly recommend to all!!!

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    PriceMoversQuote AccuracyPackingStaffRates

    Reviewed Oct. 31, 2024

    After living in Hampton, NH for 34 years we decided got health reasons to move close to family in MA. We chosen AmeriSafe Moving Services to help us with the move, everyone we dealt with were extremely helpful and easy to work with. Movers came right on time. We had more items and packing materials but they kept the price the same. I must days they are excellent to work with. Very hard working and professional. I am super please with the services received and I will make sure to tell everyone to use AmeriSafe Moving Service for any moving needs!!! Thank you.

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    AmeriSafe Van Lines Company Information

    Company Name:
    AmeriSafe Van Lines
    Website:
    nwmoving.com

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