HireAHelper Reviews

Hire A Helper is refusing to do only $100.00 for our bad experience. They dropped a $2500.00 TV and put it on the truck like nothing happened. We lost the TV as well as other pieces due to how the truck was loaded. The TV was only a year old as was furniture. I have receipts. Some furniture was taken off in pieces. I am showing some pics here. This is what we went thru with them.

Shady company... HireAHelper states that they provide complementary damage protection at $.60 per pound. I paid an extra $47.99 for the "move protection fee" and they still maintain they are only responsible to pay out $.60 per pound so don't pay for the "move protection fee". In addition, in order to get the meager payout they require you to sign a release that amongst other things requires you to "refrain from making negative, critical, or disparaging commentary, written or spoken, regarding HireAHelper LLC and its officers, directors, agents, and corporate affiliates." I suspect this is why they are rated so highly.

These guys were great. They went above and beyond to pack everything up thoroughly and carefully. I was moving cross-country so I really appreciated how meticulous they were. I would definitely hire them again.

Do NOT USE!! Items were broken, scratched and stained from rust water in truck. Hire a helper won’t pay for any damages or respond on the phone. I only receive air generated emails. They refuse to help in any way even with insurance.

I have not only missing items but broken items as well. The drawer to my son’s desk is in pieces. I have photos of proof. I am missing a box of expensive shoes which included a brand new pair of Ugg boots that cost $170 plus tax. The screws for my son’s bed are missing as well. I had to go purchase new screws at Lowe’s.

My furniture was packed horribly without thought or care. Several items are scratched and broken. Only 2 dressers made it safely. They shoved the bicycle into the kitchen table. Dropped a cedar chest. Packed the metal bed frame into the tv screen.

This is a warning not to use Hire A Helper. They contracted negligent movers who did not wrap and blanket several pieces of nice furniture prior to packing it into a Pod. In short, their response was that I should have supervised the entire move. The damage did not happen in transit. There is additional structural damage to which I had to submit TWO estimates for repairs, and then they will only pay half now and half later...expecting me to front the payment. Don't be fooled by the great sales people... If you have a claim it will be a nightmare. Hire your moving company directly! NOTE: This site will not let me add any more pictures; but if you saw the way they packed the PODs you would never use them.

We used HireAHelper for our move. It seemed great but once we arrived at our new home, it was discovered how poorly the crew packed our truck. They did not put ANY of our bed frames or rails together, no parts in baggies, nothing. It was a nightmare trying to figure out which rails & parts went to which bed. They also did not wrap a lot that should have been wrapped & results in A LOT of items being scratched, damaged or completely broken. Our $2k+ outdoor dining table was scratched up so badly, there is metal showing through every single one of our 6 chairs & table. I went to file a claim with HireAHelper & they said they could not offer me anything because we used U-Pack through ABF Freight which is considered a freight truck, not a moving truck apparently & voids any claims. They also verbally told me that 1 dozen moving blankets & 2 reams of plastic wrap should be good for our size move.

"You placed an order for LOADING SERVICES with Golden Movers LLC in Mansfield, TX on Thu, Jul 11, 2024. You confirmed that the order needed to be CANCELED, however, the cancellation was requested within 24 hours of the scheduled Arrival Window. Per the Cancellation Policy in your Order Confirmation:" Cancellations. I do have to speak with a company who tried to scam me with two guys without tools and car for a moving job. I was cancel a few second after I talk to them. Your company never gave a refund until I made a dispute with my bank. When I called your company you said you will send the refund between 3 to 5 days. It were a liar.

If you could rate this company a zero I would!!!! My experience with this moving company was nothing short of a nightmare filled with lies and deception. They recommended through PODS. But my experience was absolutely the worst!!! Roaches could hire people move your things more professionally. I was given an estimate for 2 hours of labor cost 750.00 and fees and was charged for 4 hours 1400.00. I called them to voice my concerns about the third party company and they brushed me off. Both laborers that were sent to my home took 20 minute poop breaks and I was charged for the time that each of them took for their much needed bathroom reprieves. The had no comment other than to tell me to reach out to the company.