HireAHelper Reviews

I had a very disappointing experience using HireAHelper and feel it is important to share the details so that others can make an informed decision. The first moving company I booked through the platform failed to respond to appointment confirmations, requiring me to find a replacement mover. The second company that I hired demonstrated a lack of professionalism and care, which resulted in significant damage to my household belongings. During the move, one of the crew repeatedly asked for items from my home, packed the trailer improperly by placing clearly marked fragile items at the bottom of the load, and stood on a light-colored couch, causing damage that could easily have been avoided. I provided more than enough moving blankets for the furniture, most of which were not used.

I called them to help with a move by unloading my 12" POD container, picking up several large appliances from my home and a queen sized bed plus additional boxes, and moving them all to my new home. They booked a 16" truck for all of this and it already had someone else's belongings in it when it arrived to the PODS location. I had to leave back several large appliances and then hire a different mover and pay even more money for them to move said appliances. This company did nothing to help at all but offer a $75 credit (that was less than .015% of the cost of the move). I would never call this company to help with my move ever again. They don't care about the customer at all.

We used Hire A Helper. Brad called a couple of times and each time had a different story. We are moving long distance and need everything loaded into pods. For some reason when Brad called back he thought we had a Uhaul. Then when he arrived he said we would have extra room in each pod. After dealing with his arrogance of being the best mover(which he is a hard worker, but not the best I've seen), at the end he said we should have a uhaul as a backup. For a professional mover, I'm surprised to say the least that we went from one extreme to the other. They were supposed to have 2 people for 3 hours, and they had 3 people for 7 hours. Most of this was because of all of the smoke breaks and the fact that Brad had to micromanage two great helpers.

My experience was less than pleasant. On moving day, the helpers were on time. Within the first 30 minutes of the move, I felt like one of the workers was moving slowly but I didn’t question it. He asked shortly after to use my restroom. I agreed, of course, so he apparently wasn’t feeling well (that could’ve been why he was moving slowly or not) because he was in the restroom for an hour and a half doing #2.

It snowed. The truck company didn't have the truck because it snowed. The snowball effect was that I had to cancel the movers as well with less than 48 hours notice. It wasn't my fault that the trucking company didn't have the truck. It wasn't my fault that it snowed. But HireAHelper already charged my card!!! I have to pay a fee to switch moving dates or I get charged because I have a job and can't call during business hours early enough to cancel or I get charged the entire moving fee to cancel the job! The movers don't answer the phone because they are moving. HireAHelper doesn't pay the movers for the cancellation. They pocket the fee for being a middle man. This isn't right!

I hired Chris Moving through HireAHelper only to notice the scent of ** as soon as they walked up. I had been outside unloading the POD for awhile so I knew the scent was coming from them as I did not smell it until they arrived. The scent also went away when they left. The only things I needed help with was a couple larger items that went upstairs that I could not handle myself.

Save yourself the grief of using these folks. They will break your belongings and then blame you. They loaded heavier boxes and furniture on top of lighter items in cardboard boxes. Then insult you with a damage offer.

Think hard before hiring! We did PODS and they recommended HireAHelper. Two people showed and supposedly handled our property with care. NOT. They put a king mattress in front of a mess of heavy and fragile boxes so we wouldn't know. Crushed boxes, dented file cabinet, antique cabinet wood veneer missing on bottom, etc. We had bought insurance and they said we had to have known when it was packed. Really? Do not use them in Atlanta. In Ventura, they are great!

Avoid like the plague. Used this service for a recent move with Rat Pack moving containers. Rat Pack referred me to Hire A Helper to hire people to load and unload my containers for an August, 2025 move from NJ to FL. In Florida 3 men showed up in an Uber. When they were getting towards the end one young guy asked for a garbage bag. I noticed him tying it up and said not to as I would put more paper in the bag. He said he would do it and I said no I would do it. He was being a little too insistent. I took the bag from him, it was one of the large black construction bags. I put the bag away and waited till they left.

By far the worst movers I have ever experienced in my life! These are scammers! I booked movers through their services and customer service it’s terrible. The movers showed up 2 hours late and even when I explicitly explained to them that I needed my furniture protected, the older man that assisted in the mover disregarded everything and loaded furniture inside the truck with no plastic protection. They also left items behind and refused to load them into the truck and I have been dealing with the aftermath ever since. I do not recommend these services in the future and not worth the price.

Deceptive moving companies. Just book a reputable local moving company directly, as the quote they provide will not be what you actually pay. The moving companies will do whatever they can to make a sale, but customer service is seriously lacking, even after not showing up on time. The movers also scoffed at the tip I provided and demanded more.

Have not had the unloading as of this review but the loading was absolutely the best that I could have asked for. The lead person communicated and was absolutely the best that we could ask for. I hope the unload is as good but so far the POD group and the Hire A Helper have been great.

The worst experience ever! I thought they would be good after Penske told me they were 5 star review on Google! I didn’t look into it. My husband and I were in a hurry to move out of our house so we booked them without reading any reviews. I’m here today to let people know. Do not use this company unless you like your stuff broken, and they will blame you when their employees are the ones that brake your belongings! Basically they disassembled a full sectional down to nothing and we have no way to put it back together and they will not take any credibility for it saying they will just let their movers know for the future!

HireAHelper is a complete grift of a "scheduling" vendor. They trick you into an "estimate" but if you overestimate the time and labor needed, they'll steal that overestimated total from you too. It's all your responsibility to estimate correctly.. otherwise they'll force you into the extra charges you agreed to... though it's a dirty trick. Always read the fine print with these types.

Hire A Helper - movers damaged every single piece of furniture and used less than 5 packing blankets when packing up an entire large POD and 26’ U-Haul. We provided over 30 packing blankets as well as comforters, heavy duty cardboard boxes, packing plastic wrap, hundreds of feet in visqueen (heavy duty plastic), bubble wrap, ratchet straps and bungee cords. They used none of it. They were over 2 hrs late and damaged not only my front porch, but also every single piece of furniture. Instead of using the protective materials they just threw them into the POD and truck and now refuse to take responsibility for their inability to do the job they were hired for.

The movers into my pod broke two pieces of antique furniture because they didn’t take the drawers out. They were rushing to get done within an hour. I paid for two hours. On the other end, a guy referred by HireaHelper was shady. Changed his name to his phone number. I tried to call the initial number he called me from. It went nowhere. The one guy who was at the pod also tried to call him with no answer. The second mover guy went to the store, that guy never came back. Ghosted us.

My experience with HireAHelper was absolutely terrible. When the two movers finally arrived—over an hour late—they didn’t even know who they were supposed to help. They were about to assist the wrong person until I had to speak up and direct them myself. That was the first red flag. They showed up in a small car with no tools, no equipment, and no supplies— completely unprepared for any issues that might arise. It was clear they weren’t professionals, just two guys thrown into the job without any coordination or care.

Most expensive "help" I've ever received. Planned a move from NC to IL. We rented a truck and vehicle tow, only to arrive for pickup to discover that the tow was not available. Consequently, we had to procure another moving truck & tow, which meant our departure was delayed. We contacted Hire-A-Helper to advise that we would be about two hours late, to which the mover advised that was fine. At no point was it mentioned that there was a cutoff time for service that day. About an hour later I received a call from the broker advising that our help had to be rescheduled. The initial cost for two local helpers, unloading only, for two hours (the minimum required to book) was $319. The fee to reschedule the move to the next day was $90. Ultimately I paid $420 for less than 1-hour of move assistance. This is a service I would never use again, and if I did, definitely not through a broker where the communication is inconsistent with the movers.

Do not book through them. You can use their platform to search local movers and then call and book directly with the local movers. Do not go through them. Most movers are insured but they are not. They only give you $.60 per pound on the item damaged.

THESE "HIREAHELPER LLC" Hire movers through the USA with the money you pay. You think these movers will have the "BEST INTEREST IN CUSTOMERS". this is not my case. I had "American Movers" and it was awesome at first with professionalism and integrity to the company. BUTTT my TV was dropped by one of the movers and I lost over $550 dollars due to this movers from their site not indicating that TVs need to be boxed but getting an email from the insurance rep saying it does.

This service was recommended by 1-800-Pack-Rat, a pod company, to assist in my move with third party movers to load and unload the POD. I hired their services for $278 for the from destination load and $256 for the to destination unload. The first inkling of issues was when I tried several times and unsuccessfully to communicate with the company scheduled for the loading. After two days and with a little over a week left to load and experiencing the lack of communication, I cancelled and found a different company to do the work. I decided to keep the unloading appointment. Using Pack-Rat was a mistake and keeping Hire a Helper (HAH) compounded the mistake. The first problem was that Pack-Rat failed to keep their promised and paid for delivery time. The delivery time was 8:30 and I scheduled the helper crew for that time. The delivery was not done till 10:30 am which essentially exhausted the time allocated for the helpers work.

Do not hire this company! They will scam you to book more hours than they know you will need and will not refund you for unused time. They had me hire for 3 hours and the movers showed up for 45 mins. They also will not compensate anything if the moving company they contract breaks all of your furniture and mishandles everything. This company is a huge scam and please look at reddit stories before believing any good reviews.

Hired these thieving clowns to help me relocate to an apartment on a Federal Installation. Supposed to arrive between 10 am and- 11 am. “Mover” showed up at front gate at 11:10 am and was refused entry because he wasn’t a legal person. He was denied access because this company does not vet the people they use. Now I know why they require prepayment. Thieves are billing me full amount for cancellation. What cancellation, your illegal migrant was refused entry and never showed up. Do NOT use these thieving, conning clowns. Booked them through DMVMovers. Entire operation is a scam with paid for reviews. If you see this number, run. 202.556.3688. Looks like I’ll be seeing these clowns in court.

UPDATE 4/12/25. A representative of Hire-A-Helper did respond to my review and did explain that we were not informed of the service provider's policy so in good faith, they did issue us a refund of the unused hour. We received the refund within a day or 2 of their response to our review. For that reason, I am upgrading my review from 1 star to 3 stars.

Updated on 04/03/2025: Nothing has improved our rating! I would still advise do not hire this company. The email to respond to Hire a Helper is not legitimate. They will not let email go thru to customerservice@hah.com. Keep getting notified delivery incomplete, recipient server did not accept our requests to connect.! Also when you call the 800-995-5003 it goes right to leave a msg they will call back. That never happens! When you send out mail to the address the Better Business Bureau has on file for them it comes back not a legitimate address. DO NOT USE ANYONE UNDER THE HIRE A HELPER LOGO...Its will be a nightmare. I will post any updates if they become available. We will still take this to the next level that our attorney advises.

Shady company... HireAHelper states that they provide complementary damage protection at $.60 per pound. I paid an extra $47.99 for the "move protection fee" and they still maintain they are only responsible to pay out $.60 per pound so don't pay for the "move protection fee". In addition, in order to get the meager payout they require you to sign a release that amongst other things requires you to "refrain from making negative, critical, or disparaging commentary, written or spoken, regarding HireAHelper LLC and its officers, directors, agents, and corporate affiliates." I suspect this is why they are rated so highly.

These guys were great. They went above and beyond to pack everything up thoroughly and carefully. I was moving cross-country so I really appreciated how meticulous they were. I would definitely hire them again.

Do NOT USE!! Items were broken, scratched and stained from rust water in truck. Hire a helper won’t pay for any damages or respond on the phone. I only receive air generated emails. They refuse to help in any way even with insurance.

I have not only missing items but broken items as well. The drawer to my son’s desk is in pieces. I have photos of proof. I am missing a box of expensive shoes which included a brand new pair of Ugg boots that cost $170 plus tax. The screws for my son’s bed are missing as well. I had to go purchase new screws at Lowe’s.

My furniture was packed horribly without thought or care. Several items are scratched and broken. Only 2 dressers made it safely. They shoved the bicycle into the kitchen table. Dropped a cedar chest. Packed the metal bed frame into the tv screen.

This is a warning not to use Hire A Helper. They contracted negligent movers who did not wrap and blanket several pieces of nice furniture prior to packing it into a Pod. In short, their response was that I should have supervised the entire move. The damage did not happen in transit. There is additional structural damage to which I had to submit TWO estimates for repairs, and then they will only pay half now and half later...expecting me to front the payment. Don't be fooled by the great sales people... If you have a claim it will be a nightmare. Hire your moving company directly! NOTE: This site will not let me add any more pictures; but if you saw the way they packed the PODs you would never use them.

We used HireAHelper for our move. It seemed great but once we arrived at our new home, it was discovered how poorly the crew packed our truck. They did not put ANY of our bed frames or rails together, no parts in baggies, nothing. It was a nightmare trying to figure out which rails & parts went to which bed. They also did not wrap a lot that should have been wrapped & results in A LOT of items being scratched, damaged or completely broken. Our $2k+ outdoor dining table was scratched up so badly, there is metal showing through every single one of our 6 chairs & table. I went to file a claim with HireAHelper & they said they could not offer me anything because we used U-Pack through ABF Freight which is considered a freight truck, not a moving truck apparently & voids any claims. They also verbally told me that 1 dozen moving blankets & 2 reams of plastic wrap should be good for our size move.

"You placed an order for LOADING SERVICES with Golden Movers LLC in Mansfield, TX on Thu, Jul 11, 2024. You confirmed that the order needed to be CANCELED, however, the cancellation was requested within 24 hours of the scheduled Arrival Window. Per the Cancellation Policy in your Order Confirmation:" Cancellations. I do have to speak with a company who tried to scam me with two guys without tools and car for a moving job. I was cancel a few second after I talk to them. Your company never gave a refund until I made a dispute with my bank. When I called your company you said you will send the refund between 3 to 5 days. It were a liar.

If you could rate this company a zero I would!!!! My experience with this moving company was nothing short of a nightmare filled with lies and deception. They recommended through PODS. But my experience was absolutely the worst!!! Roaches could hire people move your things more professionally. I was given an estimate for 2 hours of labor cost 750.00 and fees and was charged for 4 hours 1400.00. I called them to voice my concerns about the third party company and they brushed me off. Both laborers that were sent to my home took 20 minute poop breaks and I was charged for the time that each of them took for their much needed bathroom reprieves. The had no comment other than to tell me to reach out to the company.

Beware of this company! Their policies are against you if you do happen to have damage come from improper packing like I did. Truck was packed like a bunch of toddlers did the job. I filed a claim and they had a gazillion and one reason to not compensate me for the damage. I used blankets, but apparently not enough. I had to use a freight trailer, but apparently that's not covered. I did a cross country move, which took longer than 10 days. And they had the audacity to say I took too long to file a claim. Then to top it all off they offered $75 for the over $3,000 of damages. What a joke

This company is absolutely criminal. They charge a flat fee which is normal for a moving company. However; if you prepay for additional time outside of the flat fee they don’t refund the money. They also make you communicate directly with the subcontracted company. Even though they are the ones accepting payment. It’s modern day robbery with no repercussions. It’s not worth my time to go after a company for a few hundred dollars, but do yourself a favor, hire direct and put this company in the trash where they belong.

I've contacted these people three separate occasions. I have left several reviews and no one will contact me. They broke a $2,000 vase, many small dish items, my Vizio TV 55 in shattered, they shattered my antique table that had glass on it. All because they packed it incorrectly and were in a hurry and were throwing my things everywhere in that truck. When I arrived in Texas from Salt Lake even the two movers that helped me unload couldn't believe how the truck looked. They did a horrible job and I tip them each $100 and had to pay $300 to have expensive items ruined with no one to return my messages. You guys should be ashamed of yourselves.

The pricing for additional hours is misleading. Default booking is displayed as 2 movers for 2 hours, with $ fee per additional hour. Additional hour fee looks reasonable but is actually billed per mover per hour, i.e. double the rate displayed. Our $260 for 2 movers, 2 hours quickly became $500 with an additional hour. We booked the top recommended choice with tons of great reviews. The company was poor in communication. Coordinator said movers would come with a hand truck, but they arrived with nothing. The movers were inefficient, worked at a leisurely pace, and became annoyed when I assisted. Two professional movers took 3 hours to load a small NYC 1BR into a POD, of which my wife and I unloaded at our destination within 1 hour.

Dishonest moving company with most likely paid-for/fake reviews on other sites. The person over the phone tried to insist that I needed 4 movers to load up a 6x12 trailer for a 1-bedroom apartment, which is absurd. I declined and told them it was a 2-man job. They called back about 10 minutes later and said they could do the move with 3 movers. Needless to say, these people are trying to con you into handing over your hard-earned money.

THIS COMPANY IS CRIMINAL! So to start off, the sales woman gave me a quote on the phone for $325, then said, "Oh sorry. Actually it's $480." .. When I asked why she said because she needs to hire “Professional movers”, when I pushed the issue and asked, "Aren’t they all professional movers," she changed it again and said, "Oh I actually found another for $445." .. She then proceeded to tell me that she is scheduling 3 hours and if I need more time it’s an extra $120 an hour. Then the movers get here, they are amazing, it took them exactly 2 hours.