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HireAHelper Reviews

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About HireAHelper

HireAHelper is an online marketplace that helps people book movers in all 50 states. Decide what services you need help with, enter your dates and locations, and get quotes from at least two prescreened movers. According to its website, HireAHelper has facilitated over 1 million moves and partners with more than 1,700 vetted movers.

Visit www.hireahelper.com
Pros
  • Instant quotes and booking online
  • $1,000 of damage coverage included
  • Free cancellation with 48-hour notice
Cons
  • Packing not always available
  • No 24-hour customer service
  • Service quality varies by partner moving company

HireAHelper Reviews

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    How do I know I can trust these reviews about HireAHelper?
    • 4,972,959 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 2 Reviews 40 - 80
    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedStaffBillingRatesHonesty & Transparency

    Reviewed June 25, 2022

    The pricing for additional hours is misleading. Default booking is displayed as 2 movers for 2 hours, with $ fee per additional hour. Additional hour fee looks reasonable but is actually billed per mover per hour, i.e. double the rate displayed. Our $260 for 2 movers, 2 hours quickly became $500 with an additional hour. We booked the top recommended choice with tons of great reviews. The company was poor in communication. Coordinator said movers would come with a hand truck, but they arrived with nothing. The movers were inefficient, worked at a leisurely pace, and became annoyed when I assisted. Two professional movers took 3 hours to load a small NYC 1BR into a POD, of which my wife and I unloaded at our destination within 1 hour.

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    Customer ServiceMoversPunctuality & SpeedHonesty & Transparency

    Reviewed Feb. 12, 2022

    Dishonest moving company with most likely paid-for/fake reviews on other sites. The person over the phone tried to insist that I needed 4 movers to load up a 6x12 trailer for a 1-bedroom apartment, which is absurd. I declined and told them it was a 2-man job. They called back about 10 minutes later and said they could do the move with 3 movers. Needless to say, these people are trying to con you into handing over your hard-earned money.

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    Customer ServiceSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed July 29, 2021

    THIS COMPANY IS CRIMINAL! So to start off, the sales woman gave me a quote on the phone for $325, then said, "Oh sorry. Actually it's $480." .. When I asked why she said because she needs to hire “Professional movers”, when I pushed the issue and asked, "Aren’t they all professional movers," she changed it again and said, "Oh I actually found another for $445." .. She then proceeded to tell me that she is scheduling 3 hours and if I need more time it’s an extra $120 an hour. Then the movers get here, they are amazing, it took them exactly 2 hours.

    After the move was done, I went online to give them a nice review and that's when I noticed my bill (my mistake for not checking this sooner) .. Their minimum is for 2 hours and the sales woman added an extra hour for $120. She didn’t ask me if I wanted the extra hour. She didn’t give me an option. She just decided for herself to charge me an extra $120 for an hour that I didn’t need knowing that I would not be able to get it refunded and knowing that if the movers went over the minimum they could have added the extra hour then. I called customer service to explain the mistake and they refuse to refund. I have clear proof from my security camera that the movers were only here for 2 hours and that their minimum is only 2 hours. DO NOT USE HIRE A HELPER!!!! Such a scam. Just call the movers directly, I highly recommend Crocs Movers, they were great.

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    HireAHelper Company Information

    Company Name:
    HireAHelper
    Website:
    www.hireahelper.com