HireAHelper Reviews

Updated on 04/03/2025: Nothing has improved our rating! I would still advise do not hire this company. The email to respond to Hire a Helper is not legitimate. They will not let email go thru to customerservice@hah.com. Keep getting notified delivery incomplete, recipient server did not accept our requests to connect.! Also when you call the 800-995-5003 it goes right to leave a msg they will call back. That never happens! When you send out mail to the address the Better Business Bureau has on file for them it comes back not a legitimate address. DO NOT USE ANYONE UNDER THE HIRE A HELPER LOGO...Its will be a nightmare. I will post any updates if they become available. We will still take this to the next level that our attorney advises.

Shady company... HireAHelper states that they provide complementary damage protection at $.60 per pound. I paid an extra $47.99 for the "move protection fee" and they still maintain they are only responsible to pay out $.60 per pound so don't pay for the "move protection fee". In addition, in order to get the meager payout they require you to sign a release that amongst other things requires you to "refrain from making negative, critical, or disparaging commentary, written or spoken, regarding HireAHelper LLC and its officers, directors, agents, and corporate affiliates." I suspect this is why they are rated so highly.

These guys were great. They went above and beyond to pack everything up thoroughly and carefully. I was moving cross-country so I really appreciated how meticulous they were. I would definitely hire them again.

Do NOT USE!! Items were broken, scratched and stained from rust water in truck. Hire a helper won’t pay for any damages or respond on the phone. I only receive air generated emails. They refuse to help in any way even with insurance.

I have not only missing items but broken items as well. The drawer to my son’s desk is in pieces. I have photos of proof. I am missing a box of expensive shoes which included a brand new pair of Ugg boots that cost $170 plus tax. The screws for my son’s bed are missing as well. I had to go purchase new screws at Lowe’s.

My furniture was packed horribly without thought or care. Several items are scratched and broken. Only 2 dressers made it safely. They shoved the bicycle into the kitchen table. Dropped a cedar chest. Packed the metal bed frame into the tv screen.

This is a warning not to use Hire A Helper. They contracted negligent movers who did not wrap and blanket several pieces of nice furniture prior to packing it into a Pod. In short, their response was that I should have supervised the entire move. The damage did not happen in transit. There is additional structural damage to which I had to submit TWO estimates for repairs, and then they will only pay half now and half later...expecting me to front the payment. Don't be fooled by the great sales people... If you have a claim it will be a nightmare. Hire your moving company directly! NOTE: This site will not let me add any more pictures; but if you saw the way they packed the PODs you would never use them.

We used HireAHelper for our move. It seemed great but once we arrived at our new home, it was discovered how poorly the crew packed our truck. They did not put ANY of our bed frames or rails together, no parts in baggies, nothing. It was a nightmare trying to figure out which rails & parts went to which bed. They also did not wrap a lot that should have been wrapped & results in A LOT of items being scratched, damaged or completely broken. Our $2k+ outdoor dining table was scratched up so badly, there is metal showing through every single one of our 6 chairs & table. I went to file a claim with HireAHelper & they said they could not offer me anything because we used U-Pack through ABF Freight which is considered a freight truck, not a moving truck apparently & voids any claims. They also verbally told me that 1 dozen moving blankets & 2 reams of plastic wrap should be good for our size move.

"You placed an order for LOADING SERVICES with Golden Movers LLC in Mansfield, TX on Thu, Jul 11, 2024. You confirmed that the order needed to be CANCELED, however, the cancellation was requested within 24 hours of the scheduled Arrival Window. Per the Cancellation Policy in your Order Confirmation:" Cancellations. I do have to speak with a company who tried to scam me with two guys without tools and car for a moving job. I was cancel a few second after I talk to them. Your company never gave a refund until I made a dispute with my bank. When I called your company you said you will send the refund between 3 to 5 days. It were a liar.

If you could rate this company a zero I would!!!! My experience with this moving company was nothing short of a nightmare filled with lies and deception. They recommended through PODS. But my experience was absolutely the worst!!! Roaches could hire people move your things more professionally. I was given an estimate for 2 hours of labor cost 750.00 and fees and was charged for 4 hours 1400.00. I called them to voice my concerns about the third party company and they brushed me off. Both laborers that were sent to my home took 20 minute poop breaks and I was charged for the time that each of them took for their much needed bathroom reprieves. The had no comment other than to tell me to reach out to the company.

Beware of this company! Their policies are against you if you do happen to have damage come from improper packing like I did. Truck was packed like a bunch of toddlers did the job. I filed a claim and they had a gazillion and one reason to not compensate me for the damage. I used blankets, but apparently not enough. I had to use a freight trailer, but apparently that's not covered. I did a cross country move, which took longer than 10 days. And they had the audacity to say I took too long to file a claim. Then to top it all off they offered $75 for the over $3,000 of damages. What a joke

This company is absolutely criminal. They charge a flat fee which is normal for a moving company. However; if you prepay for additional time outside of the flat fee they don’t refund the money. They also make you communicate directly with the subcontracted company. Even though they are the ones accepting payment. It’s modern day robbery with no repercussions. It’s not worth my time to go after a company for a few hundred dollars, but do yourself a favor, hire direct and put this company in the trash where they belong.

I've contacted these people three separate occasions. I have left several reviews and no one will contact me. They broke a $2,000 vase, many small dish items, my Vizio TV 55 in shattered, they shattered my antique table that had glass on it. All because they packed it incorrectly and were in a hurry and were throwing my things everywhere in that truck. When I arrived in Texas from Salt Lake even the two movers that helped me unload couldn't believe how the truck looked. They did a horrible job and I tip them each $100 and had to pay $300 to have expensive items ruined with no one to return my messages. You guys should be ashamed of yourselves.

The pricing for additional hours is misleading. Default booking is displayed as 2 movers for 2 hours, with $ fee per additional hour. Additional hour fee looks reasonable but is actually billed per mover per hour, i.e. double the rate displayed. Our $260 for 2 movers, 2 hours quickly became $500 with an additional hour. We booked the top recommended choice with tons of great reviews. The company was poor in communication. Coordinator said movers would come with a hand truck, but they arrived with nothing. The movers were inefficient, worked at a leisurely pace, and became annoyed when I assisted. Two professional movers took 3 hours to load a small NYC 1BR into a POD, of which my wife and I unloaded at our destination within 1 hour.

Dishonest moving company with most likely paid-for/fake reviews on other sites. The person over the phone tried to insist that I needed 4 movers to load up a 6x12 trailer for a 1-bedroom apartment, which is absurd. I declined and told them it was a 2-man job. They called back about 10 minutes later and said they could do the move with 3 movers. Needless to say, these people are trying to con you into handing over your hard-earned money.

THIS COMPANY IS CRIMINAL! So to start off, the sales woman gave me a quote on the phone for $325, then said, "Oh sorry. Actually it's $480." .. When I asked why she said because she needs to hire “Professional movers”, when I pushed the issue and asked, "Aren’t they all professional movers," she changed it again and said, "Oh I actually found another for $445." .. She then proceeded to tell me that she is scheduling 3 hours and if I need more time it’s an extra $120 an hour. Then the movers get here, they are amazing, it took them exactly 2 hours.