Great American Moving System Reviews

The moving crew was really pretty good, except that they must have put my mattress down in a puddle and then covered it with plastic because it was moldy when it finally got to me. Also, they managed to get tape on my custom-made leather sofa. So I still have to file that claim because to replace it will cost me at least $6,000. There's also one box that is missing.

My understanding was I was going to pay three quarters now and then pay the remainder of the balance at the pick-up. But one of their employees got robbed and shot so they had to change their guidelines and get the money before my items were delivered. They said I had to write a check, take a picture of it, and send it to them. So, I paid them in full. But then they said they didn't take checks. They gave me so many runaround.

One excuse was one of their trucks broke down. They sent the package directly through FedEx at no extra charge. They kept saying they would send me a shipping number or a tracking number, but I didn't receive that. I looked at their website and it kept saying “Temporarily Closed.” I was concerned if I was ever going to get my product. They told me it would be about three weeks max to receive my item. They were picked up on October 2nd. At one point, they told me my items were on the road. I called them back and they said my items are still in their warehouse in Florida and they're waiting for my payment. I was confused there as I paid in full and I got all the receipts. It was a weird situation.

The package ended up getting delivered by FedEx. By that time, they were over three weeks late. The items showed up at my doorstep and they were in a completely damaged box. One corner looked like it was picked up and dropped off of a 20-foot building. The corner was totally smashed in. I had very expensive bumpers for my car that were worth $4,000. They were creased and damaged. The bumpers were placed in a box that was too small, so they folded the bumpers. You’re not supposed to fold these types of bumpers. I figured Great American was not going to care so I didn't even bother calling them. They gave me so many excuses. Overall, the experience with Great American was quite awful and I will never use them again.

I told them I was not giving them more money. This was estimated by Great American movers and we needed to call their project manager. At that point, the driver called his owner and his owner lost his temper at me, speaking in Romanian. Then Great American had to step in because I told them that they had to talk to their movers.

The second half of my experience, however, was really bad. During the time of delivery, a few things were broken. The wheels of my whiteboard were broken. There were also a few issues with my standing desk which I fixed later on. The other thing was the movers were pretty late. They promised to come one day before on Saturday but they came on Sunday night at 12:00 midnight. They asked me to be available from 9:00 a.m. in the morning on Sunday. I came to my new house at 9:00 a.m. and I was just sitting on the floor until 12:00 because they said they were coming in three hours.

When I contacted them at 9:15 when they were not here as planned, they told me they were running behind schedule and they would be coming around 12:00. At 12:15, I again called them. They again told me the same thing, that they would be coming around 4:00 because they were running behind schedule. At 4:00, they told me the same thing. They ended up coming at night.

Money-wise, that was bad too because the carrier wanted cash. He was not very sure about transacting money through Zelle. Nobody carries $1,000 in today's time and there was also arranging $1,000 in the middle of the night. I asked the carrier if he had some services. After 15 minutes of conversation, he told me, “Okay. Let me try Venmo off my brother's phone.” We also had a discussion about him wanting cash for 15 minutes. Nobody informed us in advance they take cash. All in all, the delivery was not good. Try another service for now.

My stepmom was there for the pickup in New York and I was there during the delivery. The moving crew was very thorough in the way they wrapped and cared for the furniture. The delivery person was very conscientious and personable. He took good care, brought everything in, and set it up. We looked it over before the delivery person left. The items were exactly as would be expected when they were picked up. They had the dining set wrapped in blankets and was secure. It's a 100-year-old set that was my grandparents. They had some dents and dings but that was from all of us kids and even my dad's generation as we grew up using it.

The only problem with this delivery was the amount that I was quoted did not turn out to be correct at pickup and it turned into a nightmare. When the crew picked up the dining set and they got everything packaged up, they said it was a misquote and that the amount had doubled. By the time I spent most of the morning on the phone with Great American, with the dispatcher, with the guy who did the original quote, and with the boots on the ground drivers who were picking up the dining set, the price came back down where it was only maybe half again as much as what I was originally quoted.

They then texted me the Zelle number to send the payment to and they made typos in the Zelle. Once the payment went out, it could not be retrieved for two weeks, so my money was out there floating. That was a pretty big hiccup. That aside and looking over the month-long experience, the dining set was delivered on time, as promised, and was in good condition. The pickup crew and the delivery crew were polite and very thorough and did an excellent job.