Great American Moving System Reviews

Great American Moving System was very efficient and it was a good price. It was a complicated move, because some of it went to California and some of it went to Boston, and it fell within our time line. Also, the crew was really nice and they did exactly what they said they would do.

I was nervous to go with a broker for a move. But those fears were unfounded thanks to William. He has been communicative and has followed through on everything. He is quick to get answers for me and is always available, which has made what is usually a stressful event much easier.

The move isn’t completed yet but so far I am very happy with how awesome Scott and William have been. They have been very helpful with the process and were able to accommodate a competitive move price that just made sense for what we have on to top of that the speedy time they offered to pick up is truly impressive and I’m definitely going to recommend to other friends moving across the country. Thank you guys!

I got the move done in a day. It was a whole penthouse apartment with two floors and lots of furniture. They handled everything and sent me the paperwork. Even the movers were able to explain everything that was going on the paperwork and the pricing. They got everything done quickly. Great American Moving Systems is insured so if anything breaks, they'll make sure to reimburse you for it.

Working with them was a good experience. The movers did a great job. They were very thorough. Nothing was damaged.

We didn't get a good response from anyone when our goods would ever arrive. My wife followed up every day. They told us four days but it took two weeks. The price that they told us over the phone was different from the one I paid in person. I needed to pay some extra cash but they didn't mention that on the phone. It was a bit hard because the bank which I have doesn't have a branch where I live. The goods wouldn't be delivered if the cash wasn't paid on time. Everything was a mess.

The actual mover is different from originally what Great American Moving System told me the mover would look like. And the move was different than I expected. They were a lower quality. Also, they kept changing the price and tried to negotiate and a bit of hassle. But overall, they're okay. They delivered as they promised. No damage.

They put everything in boxes for us. It took them longer than we expected, but otherwise, I got everything packed, moved, and brought to our new home with them all on the same day. I liked the quote from Great American. It was a little bit lower than what it turned out to be. But overall, it wasn't too bad.

I booked a move with Great American and all I can is WOW!!! They answered all my questions (because I had a million of course), were on time with pick up and drop, I’d use them again in a heartbeat!!! Thank you so much for making my move so easy on me!!!

So I normally really hate moving but these guys were incredibly professional and the process was so much better. The moving coordinator I dealt with his name was Dwane and he made the moving process much easier for me, he was very personable. The movers were so careful and patient and all my stuff was wrapped and kept safely.

Jonathan handled my move very professionally from start to finish. I never hired a professional mover before and was impressed with their customer service support as well as their professionalism when they showed up to my front door. The only reason this is a 4 star review is because they had a new employee on the job that day. He was a very nice young gentleman but it kind of slowed down the flow of things on my move day. The pricing was great and honest. Great company. Great staff. Highly recommend for anyone taking on a cross-country move for the first time.

Great American did a great job but the thing is I've received a couple of items damaged and I filed a claim and I'm waiting on that and it's taken forever. As far as the process of getting a quote and getting a schedule, the experience was good. They picked up the phone, they took my information, and they were there. The only thing that bothered me is we agreed on a price, and they came and packed everything, and they told me that I have to pay extra because the truck filled out. When they were coming the first time, I was assuming that it was supposed to be the full deal and I don't have to pay anything extra. That was what I told them on the phone. I told them I don't wanna pay anything extra. When my stuff was more, I had to pay the difference.

Great American has a little bit better reviews from what I saw, and the rate was average, so it wasn’t too high or too low. It was kind of where I felt it should be. We did an estimate over the phone, and then we did one inside. They had missed a couple of things, so I ended up having to come up with extra money. The reps weren’t much help. It was, “We're here. Let's pick everything up. Let's go.” It was a different crew that loaded up, and then they met because it was like an eight-hour drive. Then a secondary crew unloaded it. Overall, I got what I expected.

The gentleman from Great American Moving System that I contacted was great and gave me all the information. The day we moved, it was a blizzard and the dispatcher got unreasonable because we couldn't be there when she said we had to be. She said she would charge us extra for not being there. But as it turned out, she didn't. That dispatcher needs to have an attitude adjustment. There's only one person that can take care of a blizzard and that's God. I lodged a complaint, but I never heard anything from anybody.

I like the customer experience I had with Great American when I first reached out for a quote. The rep was extremely helpful and informative. For the most part, Great American made the process seamless. They gave me a very concise time window for pick-up. There were a couple of delays with the delivery, but it wasn't too bad. It was very well communicated every step of the way. It was the first time I had used movers, so I was a little bit nervous about that. But they were very good about clearly communicating all of what I should expect with the move. They were very cautious with a lot of my fragile items. They were very pleasant to work with. I wound up paying a little bit less than what I was originally quoted due to some furniture that I originally included in the quote but decided not to take with me.

I wasn't that happy with Great American. They didn't do the things that they said that they were gonna do. I got quoted one price. A couple of days later, they put me on the phone with someone else. They took the price higher. Then the person who came to pack me took my price up even higher. It took me over budget. I had no choice but pay it because they were gonna keep my stuff if I didn't.

I relocated from Irving, Texas to Phoenix, Arizona and moved my household goods, and the quote was around $2,500. First, a salesperson took my details and asked me for the inventory. Then it was passed on to another person with whom I had a detailed discussion about which location my current house was and the new, from and to, and which floor, how many stairs. Because that seemed to have some amount there. So, the quote was based on the distance and the cubic feet, and the estimated volume based on my inventory that they gave. The value protection is optional. After this quote, I was transferred to another department where they read out the conditions and ensured that I understood that. So it was detailed, which I liked.

They packed some stuff. But they left a lot of stuff that I had actually paid more money to make sure that it got packed. The movers were decent folk and they were nice fellows. My only gripe was that there were so many things that it became a negotiation on whether or not they were gonna put it on the truck. I told them, “Okay. I paid extra money so that this would be on the truck. And now you're telling me I can't put this on the truck. This is irritating." But there was nothing I could do. It seemed like the price kept going up and what I was getting offered was going down somehow. It was a little disappointing.

It got very confusing with Great American Moving System because the first person I spoke to on the phone was very cordial, explained things, and seemed to know how everything would play out and work so I had an idea in my mind. But then, every other time I heard from someone new or someone different, I kept getting conflicting information. It was a long-distance move and initially, I was told they would pick up and deliver on the same day. I made plans to take off from work to be there but after I spoke with someone else who called me and explained things, they said that it would not be delivered on the same day since it was a long-distance drive and that it would be several days later. I had to change stuff at work so I could replace that. But then a third person I spoke to said it would be the same day. I just took off from work and just planned to be there for a full week until I heard from them when they would show up.

Great American's service wasn't good because when I talked to them, they gave me a quote and they said, “This is the total that you're gonna get.” But the week before we moved, we had a call from the broker and told us that, “This is how much you're gonna pay again.” So, I told them that the amount that Great American mentioned and that was the amount that I was gonna pay. They said, “No, you have to pay extra.” So I had to remove a lot of items because it was the last minute and it was a lot of worth. I had to leave furniture and a very expensive coffee table in the garbage because I had to pay a lot and I couldn't afford it. So I wasn't satisfied at all. It was a very bad experience.

We walked through the estimate over the phone. They provided an estimate to me and then offered a deduction if I signed within a certain amount of time. So that leveraged me to make a decision pretty quickly. But I wish I knew early on that Great American is just a broker and they are going to hire some other entity as a moving company that worked contractually for them. That contract with them is not completely evident. It is possible that that contract was buried in a pile of documents, and I could have seen the contract between them and their broker. But I had an estimate in the contract with Great American, and there was definitely a little bit of confusion about what should have been included and not been included when the movers arrived.

Great American Moving System was the one that contacted me first. And I liked what they did. I had a great experience with them. We did the packing ourselves. But when they got there, they said, “We probably need to put some tape on this.” So, they made sure that everything was taped up well, and that everything would move properly. When the driver called, first, we had set a date. And they said, “You have to have an alternate date.” So, we put in one. Through email and text, we had set a firm time and date for the alternate date. And that would be in the morning. On the date, the driver called me 5:00 in the afternoon and said that he would be there 7:30.

The person from Great American Moving System that I worked with was honest with the information. He gave a clear estimate of my moving items in terms of the cubic feet. The crew that came in identified the number of cubic feet a little more than what was estimated. I asked them for a roundup of the price, so I was initially asked to pay 2,500. I was able to negotiate to them for 2,600. There was a half hour discussion with them regarding that, but after that, it was all seamless. They did a good job of packing all my items. Two delivery guys came and they were able to do everything. I'm happy with that work as well. The outer box that contained the fragile items was broken so I was worried. But the items were okay.

Overall, I’m not satisfied. Half of my bins, two nightstands and three folding chairs. Those who packed this up in Kentucky were a little fishy because it was a father-and-son operation, and the father kept yelling at his son to do things while he was out on his phone. So, I'm not impressed with the packers. The crew brought an 18-wheeler. The driver would be able to get in at the driveway cover, but he proclaimed that he couldn't. The other direction he could have went is he could have back in. But he declined to do that, so I had to rent a U-Haul so they could pack that up. And when I got to my destination at the storage locker, I had to hire movers because I couldn't move the stuff myself. I feel I would be entitled to a reimbursement for the U-Haul and in items that are missing. I wouldn't recommend Great American Moving System to move.