Great American Moving System Reviews

Great American's service wasn't good because when I talked to them, they gave me a quote and they said, “This is the total that you're gonna get.” But the week before we moved, we had a call from the broker and told us that, “This is how much you're gonna pay again.” So, I told them that the amount that Great American mentioned and that was the amount that I was gonna pay. They said, “No, you have to pay extra.” So I had to remove a lot of items because it was the last minute and it was a lot of worth. I had to leave furniture and a very expensive coffee table in the garbage because I had to pay a lot and I couldn't afford it. So I wasn't satisfied at all. It was a very bad experience.

We walked through the estimate over the phone. They provided an estimate to me and then offered a deduction if I signed within a certain amount of time. So that leveraged me to make a decision pretty quickly. But I wish I knew early on that Great American is just a broker and they are going to hire some other entity as a moving company that worked contractually for them. That contract with them is not completely evident. It is possible that that contract was buried in a pile of documents, and I could have seen the contract between them and their broker. But I had an estimate in the contract with Great American, and there was definitely a little bit of confusion about what should have been included and not been included when the movers arrived.

Great American Moving System was the one that contacted me first. And I liked what they did. I had a great experience with them. We did the packing ourselves. But when they got there, they said, “We probably need to put some tape on this.” So, they made sure that everything was taped up well, and that everything would move properly. When the driver called, first, we had set a date. And they said, “You have to have an alternate date.” So, we put in one. Through email and text, we had set a firm time and date for the alternate date. And that would be in the morning. On the date, the driver called me 5:00 in the afternoon and said that he would be there 7:30.

The person from Great American Moving System that I worked with was honest with the information. He gave a clear estimate of my moving items in terms of the cubic feet. The crew that came in identified the number of cubic feet a little more than what was estimated. I asked them for a roundup of the price, so I was initially asked to pay 2,500. I was able to negotiate to them for 2,600. There was a half hour discussion with them regarding that, but after that, it was all seamless. They did a good job of packing all my items. Two delivery guys came and they were able to do everything. I'm happy with that work as well. The outer box that contained the fragile items was broken so I was worried. But the items were okay.

Overall, I’m not satisfied. Half of my bins, two nightstands and three folding chairs. Those who packed this up in Kentucky were a little fishy because it was a father-and-son operation, and the father kept yelling at his son to do things while he was out on his phone. So, I'm not impressed with the packers. The crew brought an 18-wheeler. The driver would be able to get in at the driveway cover, but he proclaimed that he couldn't. The other direction he could have went is he could have back in. But he declined to do that, so I had to rent a U-Haul so they could pack that up. And when I got to my destination at the storage locker, I had to hire movers because I couldn't move the stuff myself. I feel I would be entitled to a reimbursement for the U-Haul and in items that are missing. I wouldn't recommend Great American Moving System to move.