Great American Moving System Reviews

We were going from California to Nevada and they packed virtually everything that they said they'd pack. Everything was to my expectations and the crew was good -- just a little rash at some points. Some things were smashed and things were broken when we got them. Other than that, they got the job done relatively quick and easy from when we needed it. But they had a box that they had forgotten or probably sent to someone and then got back. The last time we spoke with one of the dispatchers, they said that they were gonna send it and they never got back to me.

I liked Great American Moving's price, but my experience was not wonderful. I took a bunch of stuff off because when the movers got there, they wanted more money to wrap the glass top and no one told me anything. It was $400 extra to wrap the glass when I was told all that was included. So, I took off a dining room table, end tables, and anything I had with glass, and they didn't take anything off the price. They showed up in a beat up truck. They wouldn't give me their driver's license. They put a hole in my door. It was a general aggravation. Then, they were supposed to come and then they didn't come.

Scheduling the move with Great American was not a problem and the communication was good. But I didn't like the change in the cost once we finished. It was horrible. I talked to the guy at the end of it and he wanted to charge me triple what the quote was. And he said it was because of the materials they used. He reduced it down to maybe $500 more than the quote. So, it seemed like he was trying to steal from me. I was pissed and I'll never use them again.

I like the communication that I had with Great American Moving as I was setting up the move. However, I didn't realize at the beginning that they were a broker and the people that they hired were awful. It was a company called Friends Moving. The contract price was good. But when the movers came, there were these extra fees that they added on. In the contract, it says that the movers can do that based on length that they have to haul, elevator fee, etc.

Great American Moving’s customer service was fine at the beginning. They told me what the charges would be after I explained to them everything. The rep spoke very nicely on the phone and sent a third party, Blackstone Movers. When they came to check, they started telling me there would be extras. I said that I told Great American this much is the stuff that we have, how many tables there are and even removed some of the stuff. They said okay. Then, we had a little bit of difficulty. So, it was a stressful time. At the last moment, I just told them that if they didn't want to take that stuff, they could leave it and we would try to adjust.

The person who called documented what was going to be packed and moved and gave a price that was good. It said it was a national firm that was insured. It was a two-stage move. One, the entire content which was all already packed out of my storage facility to the moving van, and then a baby grand piano from my condo, which was all to be moved from Florida to Connecticut. The crew did not need to pack anything other than the piano. It's my daughter's piano and it was something that was special to her. I wanted it done right. So I asked Great American if the movers would be people who were trained and could move a piano. They said, “Yes.” They brought two movers but they were not capable of moving the piano. I had to call a friend to help get the piano out of my condo into the truck. I found that very unprofessional.

I will never ever use Great American Moving or recommend it. I scheduled the move for Friday, and they said I had to have a backup day of a Saturday. A day before moving, I got a text saying, "See you Saturday." I said, "No, it's tomorrow." They said they'd get it figured out. They sent out a truck and two guys, but I was told I would get six people and two trucks. They hired people off Facebook ads and Craigslist to come to my home. They are unvetted third parties. We had to send home two of them because nobody trusted them to be around. I ended up getting 60,000 steps on my phone that day because with so few people, it was taking forever. I paid to get my piano moved to the second floor, but I had to stay downstairs because they couldn't move it. They didn't leave my house until 11:00 PM. I ended up paying another company $1,100 to take my piano upstairs.

Great American never came out to do a visual on what I was moving, but I sent them pictures of everything along with dimensions. They were packing the truck and they got about two-thirds full and said, “We've taken up the space already that was allocated for you, and we can either just leave the rest of the stuff here or you're gonna pay extra, and charge should be about almost 50% more to go.” I was moving that day. I couldn't just leave stuff there. I had to move, so I paid for it. They had me make out a list and I did, and I had two small changes to it at the very end. I got rid of something, and I had forgotten to add something. Some of the dimensions I gave them were reduced. I had a big five-shelf unit that I wasn't sure I was gonna be able to dismantle, and I was able to dismantle it so it was a whole lot less space. I feel like they took me for a lot.

Everything went well and as planned. The lady from Great American that talked to me was kind. She was a police officer and I was, too. So, that helped a bit. And I knew exactly when the movers were coming. The move was efficient. The movers made sure everything was wrapped up. So, it was very good. They left at six that night. And they spent the night in town. They were there at the house I rented until I found the house at 8 o'clock the next morning. They were a very friendly crew. They took their time. They visited with me. And I knew exactly what they were doing every time they took one of my precious pieces of furniture. I saw one big scratch mark on one of my end tables. I didn't see it when they were there. But no mirrors and TVs were broken. I had antiques and everything was in shape. Using Great American was expensive. I could have found somebody that was less expensive. But would have they taken the same care that these guys did?

I had a bad experience with Great American Moving System. In the contract, it is spelled out that with the bed frames that required assembly, the movers would complete that part, but they just dumped all the stuff on my living room and they left. I contacted the person who contacted me for the signing. I understand that he was saying that it was my fault because before they completed all the work, I signed it. That is why they left without completing the spelled-out requirement.

Great American Moving System was very efficient and it was a good price. It was a complicated move, because some of it went to California and some of it went to Boston, and it fell within our time line. Also, the crew was really nice and they did exactly what they said they would do.

I was nervous to go with a broker for a move. But those fears were unfounded thanks to William. He has been communicative and has followed through on everything. He is quick to get answers for me and is always available, which has made what is usually a stressful event much easier.

The move isn’t completed yet but so far I am very happy with how awesome Scott and William have been. They have been very helpful with the process and were able to accommodate a competitive move price that just made sense for what we have on to top of that the speedy time they offered to pick up is truly impressive and I’m definitely going to recommend to other friends moving across the country. Thank you guys!

I got the move done in a day. It was a whole penthouse apartment with two floors and lots of furniture. They handled everything and sent me the paperwork. Even the movers were able to explain everything that was going on the paperwork and the pricing. They got everything done quickly. Great American Moving Systems is insured so if anything breaks, they'll make sure to reimburse you for it.

Working with them was a good experience. The movers did a great job. They were very thorough. Nothing was damaged.

We didn't get a good response from anyone when our goods would ever arrive. My wife followed up every day. They told us four days but it took two weeks. The price that they told us over the phone was different from the one I paid in person. I needed to pay some extra cash but they didn't mention that on the phone. It was a bit hard because the bank which I have doesn't have a branch where I live. The goods wouldn't be delivered if the cash wasn't paid on time. Everything was a mess.

The actual mover is different from originally what Great American Moving System told me the mover would look like. And the move was different than I expected. They were a lower quality. Also, they kept changing the price and tried to negotiate and a bit of hassle. But overall, they're okay. They delivered as they promised. No damage.

They put everything in boxes for us. It took them longer than we expected, but otherwise, I got everything packed, moved, and brought to our new home with them all on the same day. I liked the quote from Great American. It was a little bit lower than what it turned out to be. But overall, it wasn't too bad.

I booked a move with Great American and all I can is WOW!!! They answered all my questions (because I had a million of course), were on time with pick up and drop, I’d use them again in a heartbeat!!! Thank you so much for making my move so easy on me!!!

So I normally really hate moving but these guys were incredibly professional and the process was so much better. The moving coordinator I dealt with his name was Dwane and he made the moving process much easier for me, he was very personable. The movers were so careful and patient and all my stuff was wrapped and kept safely.

Jonathan handled my move very professionally from start to finish. I never hired a professional mover before and was impressed with their customer service support as well as their professionalism when they showed up to my front door. The only reason this is a 4 star review is because they had a new employee on the job that day. He was a very nice young gentleman but it kind of slowed down the flow of things on my move day. The pricing was great and honest. Great company. Great staff. Highly recommend for anyone taking on a cross-country move for the first time.

Great American did a great job but the thing is I've received a couple of items damaged and I filed a claim and I'm waiting on that and it's taken forever. As far as the process of getting a quote and getting a schedule, the experience was good. They picked up the phone, they took my information, and they were there. The only thing that bothered me is we agreed on a price, and they came and packed everything, and they told me that I have to pay extra because the truck filled out. When they were coming the first time, I was assuming that it was supposed to be the full deal and I don't have to pay anything extra. That was what I told them on the phone. I told them I don't wanna pay anything extra. When my stuff was more, I had to pay the difference.

Great American has a little bit better reviews from what I saw, and the rate was average, so it wasn’t too high or too low. It was kind of where I felt it should be. We did an estimate over the phone, and then we did one inside. They had missed a couple of things, so I ended up having to come up with extra money. The reps weren’t much help. It was, “We're here. Let's pick everything up. Let's go.” It was a different crew that loaded up, and then they met because it was like an eight-hour drive. Then a secondary crew unloaded it. Overall, I got what I expected.

The gentleman from Great American Moving System that I contacted was great and gave me all the information. The day we moved, it was a blizzard and the dispatcher got unreasonable because we couldn't be there when she said we had to be. She said she would charge us extra for not being there. But as it turned out, she didn't. That dispatcher needs to have an attitude adjustment. There's only one person that can take care of a blizzard and that's God. I lodged a complaint, but I never heard anything from anybody.

I like the customer experience I had with Great American when I first reached out for a quote. The rep was extremely helpful and informative. For the most part, Great American made the process seamless. They gave me a very concise time window for pick-up. There were a couple of delays with the delivery, but it wasn't too bad. It was very well communicated every step of the way. It was the first time I had used movers, so I was a little bit nervous about that. But they were very good about clearly communicating all of what I should expect with the move. They were very cautious with a lot of my fragile items. They were very pleasant to work with. I wound up paying a little bit less than what I was originally quoted due to some furniture that I originally included in the quote but decided not to take with me.

I wasn't that happy with Great American. They didn't do the things that they said that they were gonna do. I got quoted one price. A couple of days later, they put me on the phone with someone else. They took the price higher. Then the person who came to pack me took my price up even higher. It took me over budget. I had no choice but pay it because they were gonna keep my stuff if I didn't.

I relocated from Irving, Texas to Phoenix, Arizona and moved my household goods, and the quote was around $2,500. First, a salesperson took my details and asked me for the inventory. Then it was passed on to another person with whom I had a detailed discussion about which location my current house was and the new, from and to, and which floor, how many stairs. Because that seemed to have some amount there. So, the quote was based on the distance and the cubic feet, and the estimated volume based on my inventory that they gave. The value protection is optional. After this quote, I was transferred to another department where they read out the conditions and ensured that I understood that. So it was detailed, which I liked.

They packed some stuff. But they left a lot of stuff that I had actually paid more money to make sure that it got packed. The movers were decent folk and they were nice fellows. My only gripe was that there were so many things that it became a negotiation on whether or not they were gonna put it on the truck. I told them, “Okay. I paid extra money so that this would be on the truck. And now you're telling me I can't put this on the truck. This is irritating." But there was nothing I could do. It seemed like the price kept going up and what I was getting offered was going down somehow. It was a little disappointing.

It got very confusing with Great American Moving System because the first person I spoke to on the phone was very cordial, explained things, and seemed to know how everything would play out and work so I had an idea in my mind. But then, every other time I heard from someone new or someone different, I kept getting conflicting information. It was a long-distance move and initially, I was told they would pick up and deliver on the same day. I made plans to take off from work to be there but after I spoke with someone else who called me and explained things, they said that it would not be delivered on the same day since it was a long-distance drive and that it would be several days later. I had to change stuff at work so I could replace that. But then a third person I spoke to said it would be the same day. I just took off from work and just planned to be there for a full week until I heard from them when they would show up.

Great American's service wasn't good because when I talked to them, they gave me a quote and they said, “This is the total that you're gonna get.” But the week before we moved, we had a call from the broker and told us that, “This is how much you're gonna pay again.” So, I told them that the amount that Great American mentioned and that was the amount that I was gonna pay. They said, “No, you have to pay extra.” So I had to remove a lot of items because it was the last minute and it was a lot of worth. I had to leave furniture and a very expensive coffee table in the garbage because I had to pay a lot and I couldn't afford it. So I wasn't satisfied at all. It was a very bad experience.