New Start Relocation Reviews

I was so pleased with my experience with Jonathan. He was very professional, knowledgeable and straightforward. He picked up and delivered as promised, all my goods were delivered in perfect condition. My move from FL to Hackensack NJ went very smoothly and I had no issues whatsoever..I will definitely be recommending your company.

You want to worst experience in your entire life. Here they are. Took a month and a two days to get from NY to FL. I kid you not, they ignored all of our calls and messages. Broke an electric recliner and a black refurbished cabinet (then taped it together and said nothing) and lost two tubs in delivery. You know what they give you 60 cents per pound. And they don’t even do that. Then charged 350 extra when they got here saying they had to move it from one truck to another. Guess what it gets better, 75 dollar per 8 steps. Not included. Ooo I can do ya one better, none of them speak English and they can’t properly pack a truck leaving a bunch of empty space everywhere.

Nicholas and the team at NewStart Relocation were awesome. From the first phone call to delivery day, everything was handled with care and professionalism. The movers worked quickly but didn't rush anything, making sure my fragile items were well protected. I'm beyond impressed with how smooth everything was.

April 28, 2025. I will apologize for the length of the review but the details are important. I don’t want this company to rebut anything and make a reader doubt my claim – which they WILL do. I received a quote from Michael and Daniel for approx. $1800.00 (which they later reduced to $1500.00 to help me out - LOL) for my move from KY to MS. I was hesitant to pay for movers as I never have paid anyone to move me but I needed the help this time and trusted this company to move me. That was a mistake. I gave them the list of items I needed moved which consisted of furniture (a couch, TV stand, outdoor furniture, etc. and approx. 30 medium sized boxes). When I received the bill of lading it listed all of my items but then had 353 CF on the bill of lading. I called several times to confirm this was enough room for all of the items listed and was assured that they would take ALL of the items from the bill of lading whether it was more than 353 CF or not.

Didn't know what I was getting into hiring a moving company since I never had before but it was a good decision on my part. Jonathan made the whole process was quick and easy. My items were delivered in the window I needed which was huge for me. If I move again I will use New Start Relocation.

Moved the family from the suburbs of Nashville to northwest Chicago, seamless experience the whole way through. Easy to work with and schedule. Movers were professional and clean in the home. Nothing damaged through the whole process. Recommended to my in laws who are making the move to Florida, would definitely use again.

This guy tries to execute my payment without authorization with me first, very unprofessional, be careful with this company, they are not clear at all, they tried to steal my deposit, thanks to the man out stairs, they could not process my payment because my bank did not recognize the charge. Very bad business, be careful with (HUGO) **.

We contracted with New Start Relocation, but with some concerns we read from other customers. They indicated they had a contract for one price and when the truckers showed up the price went up. Our estimate was for about $1800. When the truckers got here, the price increased to $3800. Because of our concerns, we had sent the agent multiple pictures of the boxes and lumber that was to be moved. The agent said he got everything confirmed with his boss, that the estimate was now a solid number. So we sent New Start about $700. They will not ship our load for the original agreed on price and will not return our $700 deposit. Based on my feelings, this company does this type of "business" regularly. Trying to reason with them is impossible and they use all the tactics of a shady, non reputable business. I would never ever recommend using this company unless you plan to lose your Money.

Got a decent estimate for a move from Fort Lauderdale to Montana. Two days prior to my scheduled pick-up time, I was called and told my estimate was twice the quote from Scott **, a lying sack of crap who gave me the first estimate. So, I trashed some stuff and made it lighter with less cubic ft. They picked up on time, on April 2. Rosenberg told me, when asked, that the delivery would happen 7 to 10 days after pick-up. It is now April 21, and my stuff is still in a storage locker in Ft. Lauderdale, and they can't give me a time for delivery. Contract says that they have 20-21 days to fulfill the contract. Customer service is useless, so look elsewhere for a moving company, unless you like headaches, time wasting, and blood pressure spikes! And... they were recommended by someone I knew.... This is a horrible company, and I am sorry for choosing them! Not a review writer either....

The team showed up right on time and got straight to work. I lived in a 4th-floor walk up, but they handled it with no problems at all quick, efficient, and totally professional. I really appreciated their effort and how smoothly everything went. The price was very reasonable. They were a day late for delivery but besides that it was a great experience overall.

Terrible customer service. Pricing unclear. Movers who delivered my furniture broke bed frame and dining table leg. Did not deliver or lost items. Paid for assembly. Nothing assembled. Just drove away!

Moving with New Start was pretty straightforward. Booking was simple, and they answered all my questions patiently. What stood out was how careful they were with our furniture, we`ve had bad experiences before, so this was a relief. Delivery was actually a bit earlier than scheduled. Totally worth it.

Really, the part that hurts worst about dealing with East West Movers LLC (dba New Start Relocation) is how upset my dad would be if he realized that I took their word about their services and didn’t read the contract thoroughly. I needed to move my mom, who is suffering from dementia, from Oklahoma to Colorado. My mom was moving from a 2-bedroom apartment, so I didn’t expect it to cost too much, but was prepared to pay a few thousand for the move.

Definitely a good moving experience. Thank you.

**Summary of Issues:**

The company was taken over by a new management team. The new team reached out to me to discuss the mess created by the previous team. The new team understood what happened and made some plans to improve the service in the future. I hope things will go in the right direction for future services.

Had the worst moving experience ever with New Start. The movers they matched me with behaved as if they have never moved an apt before. The moving company had one small hand truck for an apartment move. It was one guy and a second person he hired. The one guy was in flip flops. Unprofessional start to finish. The person who picked up my stuff was different t than who dropped it off. Contract was photocopied. Wanted to raise the price over $1800 so I left a lot of my stuff and had done a move 9 months previous with way more items for less. I ended up paying $900 more than initial quote and have multiple damaged and lost items. Do NOT TRUST New Start to pair you with reputable movers!

Friendly, helpful, speedy. I had some confusion over the billing process but after the owners of the shipping company and the brokerage took time to call me and we went line for line we got it all worked out and we were all happy. The movers not only packed us out but also water proofed our items with plastic wrap and ensured everything had the hardware secured to the items.

The crew worked quickly and handled all of my possessions with care. Everything was in flawless condition and arrived on time. It was a stress free & easy process. Without a doubt, I would use it again! Fantastic experience moving! ❤️

We urgently need help. We hired a broker to assist with our move, and the experience has been a nightmare. They gave us a contract with a set price, then changed it without warning. It’s been two weeks, and we still haven’t received our belongings—despite the contract clearly stating delivery would happen within 1–2 business days. They’ve ignored the terms of the agreement, misled us, and are refusing to take any responsibility. This situation is completely unacceptable and needs to be addressed immediately.

🚨 WARNING: Do Not Use New Start Relocation / Eagle Moving Group Inc. 🚨 I was deceived out of $1,782.54 by this company for a move that never even happened. On March 3, 2025, I received a binding estimate of $3,661.42 after a detailed conversation with their rep, Nate **. After finding out I was a veteran, he played the "I'm a veteran too, brother" card! I paid nearly half up front. I was told the quote would only change if I added more items—which I didn’t. Then the bait-and-switch began.

The fact that this is promoted as a Veteran owned company makes this experience much worse; I expected better. Once the sale is made your move if transferred to an actual moving company to execute. Although you’re told all packing materials, blankets etc. are included that is absolutely false and the movers won’t take anything without extra “cash” on the spot. The sales company will fall back on some loose contract language that leaves some items at the shippers discretion and that’s where they get you. I lost more than $1500 worth of personal belongings because I refused to be hustled and pressured by these guys on moving day.

We totally fell for the sales pitch of the cheap quote based on a full walk-through with Gianna, we were given a 7 day timeframe for moving, a story about how they only move 2 families at a time. it all seemed to be great. What we didn’t realize was they subcontract the actual moving out to another company – Jackson‘s movers – who arrived and then told us the quote was too low and literally doubled the quote to &15,000. We had no choice because we were set to move with flights booked so we had to go with it. They also charged us for packing a boxes.

Updated on 09/19/2025: After 5+ months a lady calls to offer $175 refund from the $3000 it costed me. I had to get my own Uhaul and hire my own people after waiting DAYS and DAYS for my things. My entire home left at Walmart parking lot. Keep the $175. And your bribe for 5 stars. THEY AREN'T WORTH IT! PLEASE LISTEN **** They will swindle you!!!

I called around to shop for quotes on a cross country move, I am in the very beginning stages and I want to make sure I know what I’m getting into. I got a quote from New Start Relocation and while they were reasonably priced, when I started to consider the others costs I am going to have (redo floors in my house before we rent it out, deposit on new place to live for starters)

If I could give this company zero stars I would. Initially I had the best communication with multiple people. First person was my first estimate. No problem, totally fair price and we moved forward. Second person I talked to solidified my updated estimate. The price definitely increased due to the amount of boxes we weren't sure we were going to have. OK no problem, the price increase was also totally acceptable. Then I was told that I would be paying 3 dollars a cubic foot. So the only variable we had was the box count. Which we could expect roughly $10 a box if the count wasn't exact on pick up. In our 2 estimates we made a deposit on each.

This group was the hardest working nicest crew that we could of asked for. They grinded from dusk until dawn and made the day extremely smooth. Moving is not fun but these guys made it simple and easy. If we move again, we will be using them. Will recommend to others as well. Great crew.

Updated on 09/15/2025: If I could give New Start Relocation zero stars, I would. My original complaint earlier this year detailed the blatant dishonesty and manipulative behavior of Jonathan, who should never have been allowed anywhere near customers. He quoted one price, then changed it after the contract was signed, invented policies on the fly, and flat-out lied about what was included. When challenged, he deflected, gaslit, or denied ever making those promises. It was a masterclass in unprofessionalism, and it turned an already stressful move into a nightmare.

I recently had the pleasure of speaking with Christian and the experience was outstanding. Christian was incredibly personable, friendly, and kind, making me feel like I'd known him for years. His exceptional communication skills and warm demeanor made our conversation very enjoyable and easy. Although I ultimately decided not to use the company's services due to various reasons, my interaction with Christian was undoubtedly positive. I understood his disappointment when I informed him of my decision to cancel. I truly hope Christian continues to thrive in his role and receives all the opportunities for growth and development. His customer skills significantly enhance the company's reputation, leaving a lasting and positive impression on customers.

My husband and I were moving from NC to TN. We had never used a moving company to move states so didn’t know what to expect price wise. We first scheduled with a local company we had used before and trusted. I contacted them in January for a March move. Two weeks before the move I reached out to confirm everything and they said the dates we wanted were not available. They had originally quoted $13,000 for 2 trucks. He said all our stuff could fit in one but would be over the weight limit so we would have to do 2. Although it was a lot we trusted them as movers so were ok with paying that. When they said they couldn’t do those dates I panicked and started emailing other companies to get quotes. New Start Relocation called me and started a quote for me. I didn’t know they were brokers. The quote they gave was just under $6000 for one truck.

Daniel low balled our quote. Told us it was a solid estimate for the move. New Start is a Broker service for moving companies. We ended up spending $6,000 more than New Relocations “solid” quote. Save yourself money by going directly to a moving company.

DO NOT USE THEM! AKA Eagle Movers Group. They are moving brokers (DON'T MOVE ANYTHING). They contract with Moving Companies to move you. ADDED COSTS when using a moving broker. Go directly to a moving company and cut out these Scam Artists. They charged me a binding estimate fee $$8,190.00 plus a charge for 2434 @2.80 a cu. ft. of $6,815.20. When the movers they contracted arrived the cubic feet went up to 3525 cu.ft. for $9,870.00 and would not load me unless I paid them.

They are cheaters and have no ethics. They will give wrong estimates just to phish you around. Then they collaborate with goon movers who will charge 3 times your initial estimates on the pick up and delivery date.

Alex and Juan were on time. Very courteous fast workers. Items meticulously packed and loaded. Great care was taken and working around the house. Very friendly to my dogs and they like them. Will recommend Anapa Moving Inc and New Start Relocation! This is my 9th move and it went very calmly and without nerves. This is very important.

This review is as of 3/14/2025. I will update as need, we contracted with this company to move from California to Georgia. They provided good customer service once they got the money. Upon the mover arriving at the pickup location, they requested an additional 345.00 stating the apartment was too far from the elevator. That was red flag #1. They did the move out on February 22, 2025. To date, we still haven't received our items. I have to constantly call this company to get an update. If I had to do it all over, I would have chosen a different company. Customer service is critical in any business. Focusing on what you can do instead of what you can't do is what makes the difference. This company should remember that good and bad customer service interactions affect brand loyalty. More people will tell about a bad experience than a good one.

I already had a moving with Alex and George. Very friendly, hard workers and very clean. Nice people. I will recommend this company to everyone! It’s my best experience forever! I hope my next move will again with New Start Relocation! Anapa Moving is very good carrier. We will recommend this company to everybody too!

I recently did a move with New Start from Fairview NJ to Ohio and new start sent me East West Movers to do the move for me, both company did great. They were able to move me within my estimate and on the time that I wanted. I would definitely hire them again. Thank you all for what you did for me and my family.

I didn't end up using their services for moving. With that being said I can't say enough about their customer service, It was top notch! The person that assisted me was Ivan, I called him Ivan the great because he was so helpful, went above and beyond. He was able to help me find a discount with my AARP! I had no issues getting my refund. In the future if I should need assistance with moving I will definitely be in contact with them again and would recommend this company!

Scam and sketchy business. DO NOT WORK WITH THEM!

I recently hired New Start for my move from New York to Florida and New Start sent East West Movers, everything was explained correctly and the delivery came right on time when I wanted it. Overall I had a great experience and would recommend both companies for family and friends. Thank you all for your hard work.

I have never in my life written an online review but feel the need to write this one. In summary, I am begging, imploring, PLEADING with anyone reading this to NEVER USE THIS COMPANY. I felt defrauded, lied to, deceived to and outright disrespected once being dumb enough to agree to use this moving company. I was provided a quote to move my 2BR apartment of ~$4.8k from NYC to Arkansas. It is important to note that this quote was based on a 20 min FaceTime with the sales rep where I opened every door, cabinet, walked through every room and described in detail to ensure they saw everything we needed to move. When the "quality assurance" individual called to ensure there would be no cost overruns on the day of the move, they forced me to pay another $500 because, based on the description I provided of everything we needed to move, some items were not appropriately described. Frustrating, but whatever.

DO NOT WORK WITH THIS COMPANY! Horrible communication, very rude, inconsiderate and will charge you more than quoted after you sign the contract and put your down payment. Stand clear from this company!

Customer service is terrible. Lost my $875 deposit because I will not give the another penny to this company after how I was treated. I had to reschedule 2 days before move due to the sudden death of my mother in law. I could not give the $400 right then to switch dates because my husband was literally flying to deal with the death of his mom. I asked for Suzy and was told she was busy… Then Suzy became available to answer not let me speak and scream at me and hung up on me after refusing to let me speak to a manager or owner telling me they are too busy to deal with a customer when running a multi million dollar company.

Jacob was amazing. He walked us through every step of the process and explained all the details. He was quick with answers and anything he didn't know he found answers almost immediately. He was fun and friendly. He took a lot of stress of moving off of us. We highly recommend New Start Relocation.

I had a fantastic experience with this moving company! The crew arrived on time and handled everything with professionalism and care. They worked efficiently, ensuring all my belongings were safely packed and transported. If you’re planning to move, I highly recommend them to anyone looking for a reliable and skilled moving team. You can be sure that your belongings will be in safe hands, and the entire process will be smooth and stress-free.

The team was on time, friendly, and very professional. They handled my things with care and made sure everything was packed and moved safely. The whole process was smooth and stress-free. The movers worked quickly but carefully, and nothing was damaged. I really appreciate their hard work and great attitude.

I recently hired New Start Relocation to help me with moving my household goods, and I couldn’t be more impressed! From the very first phone call, their customer service was friendly, knowledgeable, and quick to answer all my questions. On moving day, the crew arrived on time and ready to work. They were incredibly professional, efficient, and handled all of my belongings with great care. They took the time to carefully wrap and protect fragile items, ensuring everything arrived in perfect condition. I was also impressed with how well they communicated throughout the process, keeping me updated on the progress of the move. They worked swiftly without compromising on the quality of service, making the whole experience stress-free.

STAY AWAY FROM THEM!!!! They talked me with nice words and enticed me with sweet words, but their customer service was horrible. The movers came in the morning. Worst estimation. They gave me initial price of 3400 something but after the mover came, and gave me the price 6600!!!! Liars!!!!

I believe in giving credit where it’s due. I didn’t expect a call six months later from upper management with an apology, but that’s exactly what happened. Lily was incredibly professional and understanding. She showed that this company does have integrity—something that was seriously lacking in my experience with the customer service department. Lily and her team took the time to fully investigate my complaint, addressed every concern, and ultimately made things right. Credit where it’s due—thank you, Lily.

New Start Relocation has reached out and we had a conversation around the issues I had during my move. I appreciate that they have actually showed concern over my issues and responded.

The movers were courteous, on time, took great care moving my items from my apartment to the truck and did an amazing job moving my things. I would use them again and I would recommend them to anyone who needed to hire a moving company. The were upfront and transparent about the cost, called me to confirm and follow up on the details of my move.

Great service. Fast, efficient, friendly. Made the move easy! Had my storage locker packed and on the truck in a minimal time. Very helpful and provided tips on the best way to pack for protecting my items. Guys was super fast and professional! I’ll recommend them!!! My best experience in moving! Thank you so much!

I booked this company to assist my 16 yr old son and I with a small move one way 400 miles. I was quoted a price and lied to about a base rate price. I was told by the sweet polite Cristian man that I never heard from again this: told, "Oh it’s one way and a small move so your total cost will be discounted and reasonable." That is absolutely not the case. I was told my total cost was 1750 and usually a flat rate of 2000 is charged but since I was being flexible and they wanted to help due to the loss of family member they were going to make it a smooth stress free move. Another lie! Employee was nice during initial contact and reservation then when I gave my inventory they wanted another couple hundred dollars and I was told there is no such thing as a base rate price. Another lie I was told during booking them. Then they said, "Oh if you’re flexible with dates you will get a better rate." LIE!!!

We went with New Start Relocation because they were the best priced movers from California to Texas. We had our sales rep. Michael put in a clause that if our home did not sell in California that our deposit would be fully refundable in the quote / contract that we signed. It just so happened that our move did not happen and when we went to cancel per our agreement the billing department said we could only get a credit. This was the opposite of what all the representatives I had spoke to told us and the way the clause in our agreement was written.

Do not move with this company. I’m currently in the middle of a move from Oklahoma to Georgia and the whole process has been a total disaster. The commercial girl, Gianna, promised that could be done in 2 business days, which of course it was a lie as part of aggressive selling tactics. Now my things are on the move. I was promised it would be delivered 5 days after the pick up and today I was informed (because I’ve been insisting calling) in a week. Also they charged me $2,000 more right before starting the pick up. Overall it’s a shady and untruthful company, and very rude.

Never use this company! The estimate was way off & the movers they contracted were racist & slow moving. What should have been four hours turn into six. They were swearing & taking trash in Spanish the whole time.

Although I had a difficult experience, dealing with last-minute fees, my experience with Juan ** was amazing from start to finish. He was helpful, personable, efficient, and thorough. He was patient and ensuring all items were removed to their correct rooms and did so graciously and considerately. He put together all of our furniture, extremely quickly with no instructions and insured everything was placed, and its proper place. My experience with Juan ** was the highlight of my move..

Both Johnathan and David were very friendly and efficient during the whole process, but they were also very careful while handling my things. They kept me updated throughout the whole process on how things were going and what to expect upon delivery. Would definitely recommend to a friend in need of movers

The move safe relocation company did mess up some things and there was lots of confusion in the beginning of the move but the movers Johnathan and David were absolutely amazing and went above and beyond and I truly appreciate all their hard work. I would call no borders and have Johnathan and David move me again as they were very professional and did exactly what I wanted. No questions. Ty guys so much for everything!!!

I received a call from this company wanting to right the wrong so to speak. They wanted me to share what they could do better next time. I did and the person I spoke with was very kind and considerate of my feelings. I appreciate her willingness to talk, listen and work on being a better company for its customers.

The actual movers were fantastic — professional, efficient, and took great care of my belongings. They made the stressful process of moving much easier, and I can’t say enough good things about the crew on the ground.

This is not a reputable company. Only a handful of people that work at this company. The owner does not take calls and the staff if trained to bait and switch clients and then blame the client after they go over and confirm all information and the details. Then say you didn't read the fine print in the contract. I was quoted to move two 10FT X 10FT storage units from Florida to Texas and then told I had more than expected and they upcharged me $1100.00 at the time of pick up. There were only the same two storage units. They said there was more cubit feet. However the units were not full.

I could upload tons of texts, emails and voicemails indicating what a nightmare it was to work with this company. Paul **, broker at NSR (aka Eagle Moving Group), assured me everything would run smoothly during his sales pitch, including linking me to Perfectly Fast Moving as the actual moving guys. But the minute I signed on the dotted line, customer service was nonexistent. He was unreachable the day of my move when the guys showed up without straps or moving blankets and refused to take 30% of my stuff. He was unreachable after that, including his email once bouncing back but also never returning my calls or texts even after I submitted a complaint to NSR that they "escalated" for review. I never heard back from NSR at all in fact.

Very detailed company. They explained to me every single aspect of this move. They came on time, and handled the move very professionally. We will definitely use their services again in the future! Highly recommend. Love it! Amazing company and love what it stands for! Great team and great service. Thank you!

Updated on 01/27/2025: Continued issues with the scam of a company that is New Start Relocation. We're not even sure their business name is legitimate following a phone call and email from Frank D., who explained that he is a general manager. His email address is **. For our one move, we've now dealt with New Start Relocation, Eagle Moving Group, First Class Moving Services, and lastly MW Moving. Apparently our issues have been escalated to management, but our issues are far from resolved and appear to be getting worse and more complicated.

I am amazed that this company could receive a 5 rating. Our experience with them started with a very polite and professional agent. He gave us a quote based on what we believed we would have on a load. We called them when we realized that we had more than we expected to add on. Both Suzie and Noah stated that the extra would be minimal maybe an extra $200.00 at the most. Well that last contract we signed was double. Our house had sold and we had to continue to use them as the closing date was in 10 days. The moving truck came on the right day but 4 to 5 hours late. He finished the load then told us we had over 800 cf more than New Start had quoted. The price had doubled. If we did not pay he would unload our overage in our driveway. We had to pay by check.

We recently moved from the Bay Area in California to the central coast about 2.5 hours. Not a huge distance but a big move for us, and we needed to have everything stored for a couple of weeks so we were limited to movers that also had storage capabilities. When I spoke with Nicholas G I was impressed with how helpful he seemed and all the prior communication was great. We had a pod the was approximately 70% full they took that into consideration for our over all cubic feet of storage needed. Went through as much details as I could with what was in the house and how large the boxes we were using etc.

Booking the move was seamless as was the pickup. The delivery has been a disaster. My goods were promised within 17 days. On day 22 I received a call from the driver at 4:30pm that he would be here within 2 hours. I confirmed that he would accept Venmo as payment as the bank would close shortly. 30 minutes later he texted to say he’d be here the next day. I called to ask what time and he said 9-1. At 11:30 I texted to ask if he had an estimated time. He replied “no”. At 2:30 he called to say he’d would be 3 hours and could not accept Venmo.

I recently used New Start Relocation for my move from Tennessee to Kentucky, and I couldn’t be more satisfied with the experience. While it wasn’t a long-distance move, I still wanted to ensure my belongings were in good hands. New Start Relocation exceeded my expectations in every way. The team was professional, attentive, and took great care with my items—making sure everything was securely packed and transported. I was pleasantly surprised at how affordable the service was compared to other moving companies I had looked into. Not only was the price great, but the level of care and professionalism was top-notch. What really stood out to me was the clear communication. Every person I spoke to took the time to explain the process in detail, from the initial quote to the final delivery. I felt fully informed and confident throughout the entire move, which made a big difference.

On 12/28/2024, I obtained an estimate from Oscar ** (New Start representative) who was completely misleading. This company raised the cost of the move by almost double the price. This man did not mention the deposit was non-refundable. This man did not note the actual "size" of the items for which we ended up having to pay for more space. Everything about conducting business with this organization was terrible. The man that provided the quote became unresponsive.

My daughter and her family moved from Downington, PA to Charlotte, NC in July, 2024 and didn’t have much time to arrange for a mover. However, Kent ** was incredibly helpful in arranging for a great mover at a much lower price than was quoted by others. The movers did an amazing job wrapping each item very carefully and delivering everything without a single damaged or broken piece. We were very happy with the service and would call Kent again for any future moves.

New Start Relocation was great to work with, truly recommend! Ashley the manager helped me out every step of the way and found the Best resolution for me in my move from Texas to Florida. I never thought moving long distance would be so easy. Highly recommend, will be telling all friends and family.

So easy working with Nick A. at NSR. Took the stress out right of our move by communicating effectively and proving excellent service. Everything was laid out beforehand and went as planned. I can’t recommend these guys enough. Happy to be in our new home safe and sound with all of our belongings.

Great company to work with. Everything went smooth. Kent was amazing to deal with. Five plus stars from me to New Start Relocation. Moving is a stressful event but Kent and his team made everything easier. We already shared our good experience with New Start Relocation with our friends and family but I thought this company is worth writing a review.

They were excellent! Top quality. Can’t say enough nice things about the company. The move went seamlessly and always not the easiest of jobs. I would highly recommend New Start Relocation to anyone! Kent was a pleasure to work with!!! They were excellent! Top quality. Can’t say enough nice things about the company. The move went seamlessly and always not the easiest of jobs. I would highly recommend New Start Relocation to anyone! Kent was a pleasure to work with!!!

We had a great experience working with Kent. We’ve moved many times in the past with my husband’s prior military career, so we feel we’re experienced movers, but regardless, Kent made sure to remove the stress wherever he could. Very professional, careful and understanding of our needs. Thank you, Kent!

The entire process of moving my parents' home from Pennsylvania to Florida went quite smoothly and I would strongly recommend the services of New Start to my friends in similar situations. The process was explained clearly by Kent from the start, and things went well and without any surprises. My parents are delighted as well.

I recently hired New Start Relocation to move my niece out of a large home in Scranton, PA, to a three-story walk-up in New York City, a logistical nightmare. I called New Start Relocation for advice and spoke with Kent. Kent helped walk me through the entire job from start to finish. He was a godsend. The job went off without a hitch. I highly recommend them and will use them again in the future. Thank you, New Start Relocation.

I was very stressed about my recent move. I came across New Start Relocation online when searching for companies, and I am so glad I did! They walked me through the process from start to finish, explained everything that they do, and gave me a great rate for moving myself and my mom across country. I was hesitant because of all the horror stories I've read about moving, but they assured me that as long as I have what I said I did, I would have nothing to worry about. Once the movers showed up, they went right to work and packed our 2 bedroom apartment up in about 3 hours. It arrived in Chicago in one week's time, and everything was brought in, unwrapped, and looked great! I would definitely use them again and refer any family/friends to them on upcoming moves. Thank you again for making it a stress-free move!

When it came time to retire and make the big move from Massachusetts to the Florida Keys, I chose New Start Relocation, and I couldn’t be happier with the decision. From start to finish, their team was professional, efficient, and genuinely caring about making the process as stress-free as possible. They took great care with all my belongings, ensuring everything was securely packed and transported without a single scratch or issue. Their attention to detail, from the delicate packing of fragile items to their punctuality, was truly impressive.

I contacted New Start Relocation to help me with my move which was last minute notice due to unforeseen circumstances. I spoke to a few different companies but this company is the only one that seemed to be understanding to the situation and worked with me to keep the cost down. Everyone I spoke to were extremely helpful and made me feel comfortable through what is a scary process for those of us that have never moved out of state. I am grateful that I found New Start Relocation and I will make sure to refer friends and family to this company. I highly recommend this company. They truly are 5 stars.

My name is Mary, New Start Relocation is professional, knowledgeable, organized and I definitely recommend them to all my friends and family, everyone I know if you're moving! They can help with any size move you have! Make sure you call them the next time you're moving and refer them to all YOUR friends and family.

Had a great experience moving my wife, daughter and I down from PA to FL. The reps were very thorough going through my inventory and made sure I had more than enough space accounted for, so that we didn't run into any surprises. We spent over an hour on the phone as they asked multiple questions and helped me realize how much I forgot. It was a seamless booking process. Once they showed up with the three laborers, they took their time and made sure all of our belongings were packed properly and loaded neatly on the truck. Didn't take long for my items to arrive just the way they found it. I highly recommend and will be using New Start Relocation for any of my future moves! Thank you!!

My experience with New Start Relocation has been nothing but positive. I have referred new start relocation to my friend and family and I recommend them to you as well! Save yourself time and energy and call them today! They're professional and are able to help with any size move you may have.

Moving is never easy, but Oscar and his team made the process as smooth as possible. Their professionalism and attention to detail were outstanding. I highly recommend New Start Relocation for anyone in need of a moving company. I experienced exceptional service all around, and I give them five stars without a doubt!

I had the pleasure of working with Jay at New Start Recollection, and I can confidently say that his contributions have been outstanding. From the start, Jay displayed an exceptional work ethic and a positive attitude that made him an asset to the team. He consistently goes above and beyond to ensure projects are completed with precision and on time. His attention to detail is impressive, and he approaches each task with a high level of professionalism and dedication. Beyond his technical skills, Jay is a great communicator and collaborator, always willing to help others and share his expertise. His ability to stay organized and meet deadlines under pressure has been invaluable. It's clear that Jay is passionate about his work, and his commitment to excellence is evident in everything he does. New Start Recollection is fortunate to have him as part of their team.

I recently hired this moving company, and I couldn't be more impressed with the service! From start to finish, everything was handled professionally and efficiently. Oscar, in particular, went above and beyond to ensure that my move was smooth and stress-free. He was punctual, friendly, and worked tirelessly to carefully pack and transport all my belongings. I truly appreciate his attention to detail and dedication to making sure everything was in perfect condition when it arrived at my new home. If you're looking for a reliable and hardworking moving team, I highly recommend this company, especially if Oscar is part of the crew! Five stars all the way. Thank you Oscar **.

Moving can and is a stressful time for anyone, especially a large family. I have a family of 6, so to say it was challenging is an understatement. However when I found New Start Relocation and spoke to Jay I knew I was in good hands and chose the right company for my family of 6. Jay was very knowledgeable, extremely patient, very helpful and gave us a great quote! From the get go Jay was the right man for the task! I’m really glad we chose New Start Relocation and that Jay was there to help us through the process. Definitely use New Start Relocation for your next move and be sure to ask for Jay! He will not let you down.

Thank you to Jay and New Start Relocation for such care and professionalism. Jay took great care of us with our move. He was so understanding and kind. What a great person to represent your company you have in him. Would recommend New Start Relocation to my family and friends. Way to go Jay.

Jay with New Start Relocation was an expert and a true professional at handling our move from South Carolina to New Jersey. We were considering renting a truck for the move. I was amazed when Jay said he would get the move done for less money than if we rented a moving truck and true to his word saved us about $1,800! I would highly recommend using his service to anyone who is looking for a quality mover with an unbeatable price and first class service.

We all know how stressful and challenging a move can be, big or small. JAY at New Start Relocation made my family move easy and stress free. From start to finish he walked me through the process, couldn’t have done this without JAY!! I would highly recommend New Start Relocation to anyone who is looking to move or interviewing companies, my experience was GREAT.. seamless and stress free!!

Although polite and professional on the phone, do not expect high customer service. They never returned calls, mis-led and over promised for our moving experience. They are a moving broker and once they contract out your move they have little or no control (or concern) for your move proceeding efficiently. We were moving a whole household- full size moving van was supposed to be used. Contractors show up on day of move around noon with a box truck, and it was not for shuttling up to the van on main road. Indicate they will be taking loads to a storage facility. Not what we were told by New Start. The contractor staff seemed inexperienced, had no tools and had not even set up a nearby storage facility. A move out which should have been 1 day ran into 2+ days thereby delaying our departure.

Avetis reached out to me on Saturday regarding my review. From that point he was actively checking in on my delivery and responded very quickly to my emails. He never left me hanging and even though there were a couple hiccups he kept his word. I also learned a lot about how this interstate moving works.

My advice to anyone looking to move from state to state is to plan on being without your things for 2-4 weeks. I received most of my items. The only thing I haven’t been able to locate is the power cord to my bedroom tv which I ordered from Amazon along with the screws. I could very much have it but just haven’t located it and the legs to one side of my couch were stripped so I’ll have to look into having that fixed. But by working with Avetis he saw that I received my delivery through him.

Another thing I learned is that your first delivery date starts the clock on your delivery. I’m not sure if those who had a bad review received an opportunity to work with someone because of the review however I did. And I’m pleased that it became positive and my stress has been alleviated. Thank God!

I moved from New Jersey to Boca Raton, Florida and had a great experience with this Company. They were so friendly, on time and I didn’t have any issues with broken furniture as I’ve had with other companies I’ve used in the past. I Would definitely use them if I ever move again.

I had a great experience with NewStart Relocation. The team was on time, professional, and handled my belongings with care. They worked quickly but made sure everything was packed and moved safely. The pricing was clear with no surprises, and the whole process was smooth from start to finish. I highly recommend NewStart Relocation and would use them again for my next move!

New Start Relocation made my move fast and efficient. The experience was stress-free and affordable. Very friendly and professional team. They went above and beyond to ensure my move was seamless. We moved a lot of furniture and everything was wrapped and handled with care - no damage! Highly recommend. Thank you!

I recently had an exceptional moving experience with the movers, and I can't recommend them enough! From the initial consultation to the final unloading, the team was professional, punctual, and incredibly efficient. They ensured that nothing was damaged during the move. The crew worked tirelessly and exceeded my expectations with their attention to detail and respectful attitude. It turned what is usually a stressful event into a pleasant and seamless transition to a new state.

I was blown away by how great this moving company was. They were super organized and made sure every single one of my items was packed and transported safely. The movers were friendly, professional, and made me feel like my stuff was in good hands. I’ve moved a few times before, but this was by far the best experience I’ve had.

You may be tempted to use this company because of what they promise and what they quote you. THEY LIE TO YOUR FACE AND GET YOU WITH THE FINE PRINT! Seriously, I’ve never been lied to more or had a worse experience with any company in my entire life. One month after they loaded me up and told me that they would deliver in about 5 days, I still am in my new place with none of my things. For an entire month I’ve been sleeping on an air mattress. They do not return my calls and when I called today demanding information, they said that the dispatcher informed them that my order was delivered!

Great company! Movers were on time and efficient and handled all my furniture with care. Great communication and were super helpful with answering any questions regarding my move. Will happily refer them to friends and family and use again in the future. My furniture was delivered on time and in great condition.

Recently moved from New Jersey to Florida, and the experience was fantastic! The team was on time, prompt, and professional. All of my belongings were delivered in perfect condition, with nothing damaged or missing. They made the entire process stress-free. Highly recommend their services for a smooth and reliable move!

Using New Start Relocation has been a dream. I didnt know how much it would cost me and I was getting a wide range of prices from like 7 different companies. Finally I narrowed down to 2 and just went with my gut. Moving can be very stressful and having a 24 customer service line, as well as having my representative (Gianna) turned a stressful situation into a relaxing experience. If I ever need to relocate again I will 100% contact New start again.

These movers were awesome! They showed up on time, were super nice, and made sure all my stuff got to my new place without a scratch. Moving is usually so stressful, but they made it so easy—definitely recommending them to everyone! They were so fast. I was so grateful for their service.

Thank you Jacob for making this move happen for me and my family. You were patient and efficient. Your team made everything work given the small window I had. The delivery was great. My belongings were delivered in a timely manner, everything was complete and handled with care. Thanks again! I will be using them again if ever needed.

I had a great experience with New Start. From start to finish, they did a great job. Drivers and packers were great. They were courteous and professional and helpful. Customer service team was exceptional as well. They kept me informed the whole way. I highly recommend them. I give them 5 stars.

New Start Relocation exceeded my expectations with my move from Boca Raton, FL, to Beaver Falls, PA. The team was punctual, professional, and handled my belongings with great care. They made the entire process seamless, from packing up to delivering everything safely and on time. Their communication was excellent, and they ensured I felt confident every step of the way. I couldn’t have asked for a better moving experience—highly recommend their services for any move!

From start to finish the people at New Start Relocation came through during a stressful time. Had an unexpected relocation and got a fair price, great service from the carrier, and complete transparency from the moving company. My sales representative and customer service team was top-notch. Highly recommend to anyone looking for help with a moving relocation.

Hiring New Start Relocation was the best decision I ever made. I was debating a U-Haul. But after reading reviews about U-Haul trucks breaking down, or not being at the location when I needed it. I said forget it and I went with New Start. They put all my furniture back together and left the house spotless. If you are thinking of getting a mover do it!

I booked with a woman by the name of Melissa going from Houston Tx to West Palm Beach FL, their customer service team was on top of everything and Melissa helped me every step of the way! My items were delivered quicker than I expected and in good shape with the exception of 1 bowl which they provided me with the claims information immediately and have already filed. Thank you so much Melissa and team. Definitely will be using you again next year.

I found New Start Relocation on a list of movers we could choose from to perform our corporate move to have my company pay for the service. I spoke to a lady at the company that was very helpful and very informative. When the crew showed up for the move they were also very nice and gave me detailed paperwork to provide my boss to receive reimbursement. My quote was actually accurate and no surprises which was my biggest fear with movers. Definitely recommend this company.

Update on 08/01/2025 : This is an update on my original one star review of New Start Relocation that I posted on December 27th of 2024. I received a call from New Start a couple of weeks ago (Over six months after I had posted my original bad review!) Their representative named ** said that the owners of the company had read my review and wanted to make things right with me, so I would withdrawal my review. He said that they would be willing to offer some sort of compensation if I did.

I just felt so taken care of! My move was swift and easy. I was hesitant to use a moving company at first. Jacob walked me through the whole thing and got me a good rate. I'll definitely be going with New Start again. It's good to know there are good honest people out there. I will be recommending New Start to anyone looking to move.

The move went extremely well from the start to the finish. The team was prompt, efficient and careful. There were no problems or issues. It was completely smooth. I would definitely recommend this company and use them again in the future. They made the entire process stress and hassle free.

This company is what I would define as “questionable in ethics”. Sales reps that are kind until you don’t entertain their ideas who then turn rude and dismissive, deceptive fine print on their documents, uncooperative reps when you choose to cancel the reservation for moving. It required me notifying my bank and lawyer of this dispute to cancel the bank before New Start would take my request seriously and cancel my reservation. I was told “think on it a couple days” and that my choice to cancel “didn’t make any sense”. They actively hold out and won’t entertain contact or requests to cancels in hopes that you will miss the 72 hour window to cancel so all they have to provide is “credit” for their services and you won’t get your 800, 1K + $ reservation fee back.

I had a wonderful experience talking with Jake from Consumer Affairs. His warmth and enthusiasm is so inspiring. Talking to him felt very comforting and he is very knowledgeable with moving making it a breeze. I’m encouraged to share this because when someone is respectful and helpful it makes a difference because honest, happy, and loving energy is infectious!!!

I recently moved with New Start Relocation, and it was great. I was so nervous to move because it’s so stressful, but this process was very smooth and I did not have to worry about anything. The movers were really nice guys too. I would recommend them to any of my friends or coworkers. Hopefully I won’t be moving anytime soon, but if I do I’m just going to call New Start again.

Oscar was personable and knowledgeable & I was honored to have been able to have worked with him. He went above and beyond for me during such a stressful time and made it calm and pleasant. I would absolutely request him. Overall - I had an incredible experience with New Start Relocation. From the moment I booked my move to the final box being placed in my new home, everything went smoothly. The team was professional, punctual, and extremely careful with my belongings. They packed everything with such care, ensuring nothing got scratched or damaged.

I recently used New Start Relocation for my local move and I was extremely impressed with their professionalism and efficiency. The crew arrived on time, were very careful with my belongings, and worked quickly. They were also accommodating to my requests with a smile on their face the entire time. Moving can be overwhelming and stressful but New Start Relocation made the process fantastic and easy! I highly recommend them to anyone looking for a reliable and honest moving company! I look forward to working with them again.

Searching for moving companies is a lot. I received so many emails and phone calls but the one company that stuck out to me was New Start Relocation. The professionalism of my moving coordinator Gianna was far beyond the others. She was so nice and understood exactly what I needed. I was stressed, anxious, and lost in this process. Luckily I found a good company and Gianna arranged everything to perfection. I highly recommend.

I recently hired New Start Relocation for our move and couldn’t be more pleased with the service they provided. From start to finish, the team was reliable, professional, friendly and efficient. They made what could have been a stressful experience surprisingly smooth. The communication was great throughout, they kept us informed on the progress, making us feel at ease.

Move to Texas went smoothly. We had weeks of anxiety before deciding on New Start Relocation. Kent relieved our anxiety with the information and counseling he provided. The whole thing was painless. There was no damage to our items. All times were met. Thank you. Recommend New Start Relocation without any reservations.

Great experience from start to finish. Was our first time doing a big move. We relocated for work and this made the whole thing a lot easier. They packed and protected everything and brought into our new home. The guys doing the move were really nice and quick. Unloaded and assembled everything into the correct rooms and stacked boxes so they were easy to unpack. Couldn’t believe how efficient.

New Start Relocation handled my move from California to Florida flawlessly! From the initial consultation to the final delivery, their team was professional, reliable, and attentive to every detail. They carefully packed and transported my belongings, and everything arrived on time and in perfect condition. Their communication throughout the process kept me reassured and stress-free. Long-distance moves can be challenging, but they made it seem easy. I highly recommend New Start Relocation for anyone planning a big move!

I had such a great experience with New Start Relocation for my local move in Boynton Beach, Florida. They were super organized and made the whole process feel effortless. The movers were careful with my furniture, ensuring nothing was scratched or damaged, and they even helped me set up some items in my new place. Their professionalism and efficiency stood out, and their pricing was very fair. I’m so glad I chose them for my move—highly recommend!

New Start Relocation did an incredible job with my move from North Carolina to Florida! Their team was professional, hardworking, and made sure all my belongings were handled with care. From the initial planning to the final delivery, everything went smoothly, and they kept me updated every step of the way. All my items arrived safely and on time. I couldn’t have asked for a better moving experience—highly recommend!

Had a 20X10 storage unit FULL for transport to N.H., from Wimauma, FL. I told the exact truth about my load (mostly boxes: "homepack")....The rep did not see the load but called me a "liar" and said I had to stop lying about my load which they said was TWICE what I claimed!. That was of course false and Mr. ** was the one who said that and offered to keep my things on a truck for 3 months for 2 payments of $1800 each which was frightening, considering the amount of theft by illegals and others in that area of Florida!!. We had to cancel the down payment with our credit card company. I am a retired teacher and do NOT appreciate being called a liar. There are too many of these operating out of So. Fla. and all appear to be DISHONEST and should be shut down a.s.a.p..

Few things in life more stressful than moving. However, Jay at New Start Relocation made it so simple. Jay was helpful, professional and was able to work with our family’s budget. The company had excellent customer service and was very responsive! The movers were on time, very clean and courteous. I would high recommend them for your next move!

I moved from New York City to South Florida and had a great experience with New Start Relocation. Their original estimate was accurate, and they adhered to the time frame they gave me. I highly recommend booking well in advance of your move as you will save money doing so.

The move was smooth with no stress and Michael ** was kind and professional. He never made pushed and not make me feel rushed. Everything was as it should be. There were no damages. I would highly recommend them and if needed will use again in the future. Thank you for your services.

I book this company to do my move to Boston with Michael. While I had better quotes, Michael explained the difference in weight and cubic square feet quotes to me and I understood my price was much more binding in comparison. Good move, everything was as described. If I need to move again, I will let them give me another quote.

You hear all of these horror stories about moving cross country and I can personally say I was skeptical to hire the pros myself. My representative Michael ** took such an extensive inventory from me, he asked about items I never would have even thought about and offered services I never even knew existed! Our move from Maine to South Florida was flawless and getting the full white glove service made it effortless for us so all we had to worry about was loading up the kids and meeting the guys at our new home. I hope that this will be our forever home, but if we ever move again - I know who to call!

Nick was very helpful during the process. It a quick and easy process setting the dates up for my move. It all went smooth and the movers were very helpful. They were organized and easy to work with. Would recommend to anyone moving and would definitely use this company again!

Such a wonderful experience working with Nick G at New Start Relocation. He was easy to work with and listened to our needs. His team took excellent care in moving our belongings. The price of our move was reasonable and fair. Very pleased with the service provided. I highly recommend requesting Nick G for your next move.

I recently moved from Providence Rhode Island to the Boston area with New Start Relocation, and they were fantastic! Gianna, the agent who helped me, was so friendly and easy to work with. She stayed on top of everything and made the whole process super smooth. On moving day, the crew showed up right on time and got to work. They handled my stuff carefully and made sure everything was packed and loaded safely. When it all arrived, everything was in perfect shape. What I loved most was how nice and stress-free they made the whole experience. Moving is usually a headache, but they made it feel easy. The price was really fair, too. If you’re planning a move, I highly recommend New Start Relocation—and definitely ask for Gianna! They were awesome.

The truck called and let me know when they would arrive, they were on time and put covers on the floors so they would not scratch.. The men were polite and (of course I fed them!) they made great time! Delivery was exceptional! I will definitely be using New Start Relocation to move again (if I do) and I am giving their number to my friends!

We had the best experience with New Start - it was seamless from start to finish. They really helped make such a stressful life event so much easier and quickly answered all of our questions. A million times thank you to our rep and this service! Would definitely recommend to anyone planning their move.

New Start Relocation made my cross-country move from Oregon to Florida completely stress-free! The team was professional, punctual, and handled my belongings with great care. They communicated clearly throughout the process, and everything arrived on time and in perfect condition. Their efficiency and attention to detail exceeded my expectations. Highly recommend for a smooth, hassle-free move!

I was in a jam where I was traveling and my wife was left alone to take care of the packing. I spoke with the rep from New Start who told me he had everything covered. Let me tell you he didn’t let me down. The team came in packed the whole house. Got us to Delray in no time. I couldn’t have ask for a better company!

Working with New Start really saved me when it came to my recent move. Without the help of Gianna ** I would have been lost. She was there to answer questions in a quick manner and made sure I had everything I needed. Such a sweet and helpful person. Thanks again Gianna!!

I recently moved from Annapolis, Maryland to Akron, Ohio. Upon checking the cost of doing it myself and renting a U-Haul. I noticed that it would be easier for a moving company to do this. A sales representative from New Start Relocation reached out to me. Michael was very detailed and he really explained the entire process. After going through our inventory, he even added some packing. Under the circumstances, I was in this was very helpful as I could not make time to pack my entire house. Michael was very friendly and stayed with me throughout the entire entirety of the move. Any question I had, there he was. When the movers showed up, they loaded up the truck drove to Akron. And here we are. I highly recommend these professional movers for all of your moves. Not only was the customer service incredible but the move itself was seamless. THANK YOU NEW START.

If I could leave more than 5 stars I would. The moving team showed up very timely and were extremely courteous and helpful throughout this entire process. I was very nervous about moving out of state and New Start made the process very easy for me. They answered every question I had along the way which made the process much smoother for me. The movers that showed up packed everything in a timely manner. I received my items the day I was told I would as well. I would recommend this company to anyone I know that needs help moving out of state!

I used New Start Relocation to help move my son from Oklahoma to Washington. Under the circumstances that I was working with, stress was high. The Representative Gianna at New Start was completely understanding and walked me through the process. She quoted me a fair price that did not change and stayed with me throughout the entire move. Super satisfied with the move and my son is safe and sound with his items in his new apartment.

I found the price to be fair and competitive, and the service to be timely and professional. Most importantly for me, the process was made very easy and convenient by my rep. He helped me create a timeline for my move and prepare for the move day in a stress free manner.

Someone reached out to me and made things right.

There were a lot of of issue but them reaching out to make it better did make me feel better about this situation I had.

Horrible experience. We were told our quote was firm, should Not change. We sent pictures of all items, they said No Problem. We spoke with them 3 times prior to shipping days. The truck was 2.25 hours late. Upon arrival, the driver said it will cost more than what we were contracted for. The amount being just shy of 3 times the quoted amount. We sent them away. We provided pictures of all items to be shipped. We are being told we may Not get our $1200 deposit back because the truck showed up. We feel Scammed. And now, all our documents that were Texted have disappeared. They are Not returning our calls or messages.

Jonathan and Benjamin took very excellent care of my family’s furniture. They handled every part of the move with excellence and professionalism. From start to finish. They took so much stress off my hands! I am truly beyond satisfied with this service. I would highly recommend for your moving needs!

In very turbulent year with an uncertain relocation situation, I was able to secure onsite climatized storage arrangement for a reasonable price while figuring out my next professional moves. The customer service staff worked with me repeatedly, gave me great deals and discounts where they could and rose to the challenge regarding my holding needs. I will contact them first for my next move.

If I could provide a zero star rating I would. The initial sales representative was extremely professional with the personality of a car salesman. As a customer looking to move you provide all the details possible when working at creating an estimate. I was told my truck would be a 26 ft so there would be plenty of space to accommodate my items. The move was for a 2 bedroom apartment, 50 pieces to be exact. The movers showed up and immediate said there is not enough space to accommodate my furniture and I would need to pay an additional $1500. The estimate was $2600 with $1038.00 deposit.