New Start Relocation Reviews

Thank you for your wonderful review! We're thrilled to hear how Jacob and Angela could facilitate such a positive moving experience for you, and it's fantastic that everything went smoothly from the initial quote to the delivery. Our team strives to surpass expectations and ensure no hidden surprises, so it's gratifying to know our packers handled your belongings with care. Your rating and the praise specifically for our service mean the world to us. Should you need anything else or choose us for future moves, we’ll be here to help. Thank you for choosing us for your moving needs!

We’re sorry to hear about your experience and understand how stressful this situation must have been. We take concerns about billing and refunds very seriously.

Our policy on deposits is outlined in the agreement, and we do work with customers on refund requests when circumstances change. We are reviewing the details of your account and will follow up to clarify the charges and ensure the correct refund process is completed.

Thank you for bringing this to our attention.

New Start Relocation has made multiple attempts to contact you by phone and email in an effort to discuss your concerns and work toward a fair resolution.

To date, we have not received a response. We would welcome the opportunity to speak with you and address any outstanding issues.

Please contact us at your earliest convenience so we may assist you further and attempt to resolve this matter.

Thank you for sharing your positive experience with us! We're thrilled to hear how Johnny and his team handled your belongings with such care and professionalism throughout your move. Our priority is always to provide a seamless service, even down to addressing any unlabeled boxes with thoughtfulness. Your feedback is invaluable to us, and we’re so pleased to have exceeded your expectations. If there’s anything else we can assist you with, please let us know. Thank you for choosing us for your moving needs!

Thank you for sharing your positive experience with us! We're thrilled that our team's transparency and thoroughness met your expectations from the very beginning of the process. At New Start, we pride ourselves on being forthright and reliable, ensuring we follow through on what we promise without cutting corners. We're delighted that working with us was a satisfying experience, and we truly appreciate your feedback. Should you ever require our services again, we’d be more than happy to assist. Thank you for choosing New Start!

Thank you for the great review! We’re so glad the communication stood out and everything arrived on time and in perfect condition. We truly appreciate you sharing your experience

Thank you for taking the time to share your experience! We're delighted to hear that the process was straightforward and reflected the estimate provided, with no hidden fees. It's great to know our driver was able to keep you updated, ensuring transparency despite the minor delay. Your feedback is much appreciated, and we're pleased you had a solid experience with us. We look forward to assisting you again in the future!

Thank you for sharing your fantastic experience with our moving team! We are thrilled to hear that Adam, Roma, and Nick delivered such careful, efficient, and kind service. Our priority is always to handle your belongings with meticulous attention, aid in assembly, and ensure services like junk removal are completed to your satisfaction. Your recommendation means the world to us, and we're glad to see we met your expectations. If there's anything else we can do for you in the future, please feel free to reach out. Thank you for choosing us for your moving needs!

Thank you for the great review! We’re so glad the communication stood out and everything arrived on time and in perfect condition. We truly appreciate you sharing your experience

Thank you for sharing your delightful experience with us! We are thrilled to hear that our team provided such friendly and careful service during your move. It's great to know they handled your glassware and artwork with precision, leaving everything in perfect shape. Ensuring a stress-free moving experience is always our goal, so we're gratified to have eased your worries during a busy week. Your feedback means a lot to us and reinforces the effort we put into making every move as smooth as possible. If there's anything else we can assist you with, please don't hesitate to reach out. We'd be delighted to help!

Thank you for the great review! We’re so glad the communication stood out and everything arrived on time and in perfect condition. We truly appreciate you sharing your experien

Thank you for sharing your positive experience! We're delighted to hear that the team provided prompt, courteous, and careful packing for your move. It's fantastic to know your items, including your mirror, bed, TV, and dresser, were wrapped securely and that our service has been hassle-free and affordable for you. We look forward to ensuring that your delivery goes just as smoothly, and we appreciate your working with us. If you need any further assistance as your moving process continues, feel free to reach out. Thank you for trusting us with your moving needs!

Thank you for sharing your amazing experience! We're thrilled to hear how effectively Frank and Mark assisted you during your move. It's wonderful to know that they were able to conduct your items down three flights smoothly and organize your belongings efficiently. We understand how stressful moving can be, and we're pleased that their professionalism provided a reassuring touch. Your recognition means a lot to our team. If there's anything more we can do for you, please let us know. Thank you once again for choosing our services!

Thank you for choosing our moving services and for providing your feedback! We understand the stress a move can bring, especially given the challenges you described, including your family's schedule and your husband's injury. Reaching out to different companies to find the right fit can be daunting, and we're glad you considered us. Our aim is always to ease the moving process for our customers. Should you have any specific experiences you wish to discuss further, or if there's anything additional we can assist you with, please feel free to get in touch. We look forward to serving your family's moving needs in future endeavours.

Thank you for sharing your positive experience with us! We are thrilled to hear that our junk disposal feature, alongside Rebecca's efficient service, met your expectations. It’s great to know that not only were we the most competitive option, but also swift in our response and service. Your satisfaction with how promptly we addressed your needs invigorates our team's commitment to delivering quality service. If there's anything else we can assist you with, please feel free to reach out. We appreciate you choosing New Start Relocation and look forward to assisting you again in the future!

Thank you for taking the time to share your amazing experience with us! We are thrilled to hear that your move from Georgia to Colorado went off without a hitch. Our team prides itself on punctuality, effective communication, and attention to detail, so we're delighted that they could exceed your expectations by keeping you informed throughout and meticulously handling your belongings. It's equally wonderful to hear how our team went above and beyond by helping with furniture reassembly. Your satisfaction is our highest priority, and we truly appreciate your feedback. If you ever need assistance in the future, we’re always here to help!

Thank you for sharing your uplifting experience with us! We are delighted to hear how smoothly your move from Denver to Tampa went and are thrilled our commitments to clear communication and reliable service stood out. From providing a fair and comprehensive quote to executing a seamless moving day, it’s wonderful to know our team cared for all your needs—right down to protecting your cherished belongings and maintaining the schedule. Your satisfaction is a top priority for us, and knowing we helped make such a significant relocation stress-free truly validates our efforts. We greatly appreciate your recommendation. If you're ever ready for another adventure, we would be honored to assist you and your family once again.

Mr Freeman's complaint was addressed and resolved directly with the customer. New Start Relocation and Mr Freeman came up with a fair resolution.

Thank you for sharing your exceptional experience! We're thrilled to hear that our team could help make your move from Connecticut to New York so seamless. It's great to know that the crew arrived promptly, packed up your apartment efficiently, and everything was delivered and reassembled on the same day. Your kind words of recommendation mean a lot to us. We always strive to exceed our customers' expectations, and your feedback reaffirms our commitment to exceptional service. Should you need any assistance in the future, we're here to help. Thank you for choosing us for your moving needs!

Thank you for sharing the lovely review. We're delighted to hear that Lawrence provided thorough and helpful service during such an important time as your out-of-state move from New York City to Ohio. We're thrilled you’re excited to work with us and please know we’re happy to offer military discounts. We appreciate the recognition of our home base in Florida, and we're equally eager to continue assisting you with your relocation. If there’s anything further you need, please don't hesitate to reach out. Your kind words motivate us to maintain top-notch service throughout your entire move!

Thank you for sharing such a glowing review of your experience! We’re delighted to hear that your move went smoothly, particularly appreciating the friendly and diligent service provided by Dan and Ryan. It’s wonderful to know that your belongings were delivered in a timely manner and that our team contributed to a positive moving experience for you. Your recommendation means a lot to us, and we’re here to assist should you need any further services. Thank you for choosing us for your moving needs!

Thank you for sharing your enthusiastic experience! We're delighted that the New Start Relocation team delivered such timely and efficient service during your move. It's wonderful to hear that you found our careful handling of every item reassuring. Exceeding expectations for our customers is always our top priority, and we're thrilled we could do just that for you. Should you have any further needs or questions, please feel free to reach out. Thank you for recommending us, and thank you for choosing New Start Relocation for your move!

Thank you so much for your kind words. We're thrilled to hear that Jacob was able to guide your family smoothly from Texas to California. It means a great deal to us that you trusted our services during such a big transition for you and your family. We hope you're all settling in well and are grateful for the opportunity to have been part of your journey. Please reach out if there's anything more we can do for you in the future!

Thank you for sharing your wonderful experience with us! We're delighted to hear that you chose New Start Relocation and that Toni impressed you with his responsiveness and reliability. It's fantastic to know that the team arrived on time and extended their professionalism by helping set up your internet and cable. Exceeding customer expectations and making your move as smooth as possible is our goal, and we're thrilled that you felt well supported during your transition. If there's anything else we can help you with, please don't hesitate to reach out. Thank you once again for trusting us with your moving needs!

Thank you for sharing your feedback. We take all customer concerns seriously and have completed a thorough review of this account.

New Start Relocation acts strictly as a licensed moving broker, and all transportation, packing, storage, and delivery services are performed by the motor carrier selected and contracted for the move. Final charges are based on the actual inventory and services performed at pickup, as outlined in the signed Order for Service and Bill of Lading, which are reviewed and acknowledged prior to loading.

At pickup, the carrier documented additional items and services beyond the original estimated inventory, which resulted in a revised cost that was presented before services continued. We understand pricing changes can be frustrating; however, adjustments are permitted under federal regulations when inventory differs from the estimate.

Regarding the allegations of forged signatures, hidden storage, and threats, we have no documentation or evidence supporting these claims. All paperwork on file reflects standard industry procedures and customer acknowledgment at the time of service.

As a courtesy and in good faith, storage was provided at no cost for a period of time, and we remained in communication attempting to assist despite the challenges encountered. Any claims for damages must be submitted directly to the carrier, who is legally responsible for handling and resolution.

New Start Relocation has made several attempts to contact you to come to a fair resolution, However you have stated there is nothing we can do to address the concerns you have mentioned.

We regret that this move did not meet your expectations and encourage you to contact our office directly if you wish to formally submit documentation so the matter can be reviewed further.

Thank you for taking the time to share your experience. We are sorry to hear that your move did not go as smoothly as planned and appreciate your feedback on the discrepancies in service. It’s important to us that our partner companies deliver consistent service, and we apologize for any confusion or inconvenience caused by the details on the moving company's paperwork and the change in pricing. We are committed to addressing these issues and improving our processes.

We understand how challenging moving can be, and it's our priority to ensure a seamless experience for our customers. Should you need any further assistance or wish to discuss your experience in more detail, please contact us directly so that we can rectify the situation to your satisfaction. Thank you for your honest feedbac

Thank you so much for sharing your positive experience with New Start Relocation. We're thrilled to hear that Lawrence provided professional and compassionate assistance during your father's urgent move. It's wonderful to know we could deliver his belongings promptly and uphold the quote expectations you had without compromise. We sincerely appreciate your understanding regarding the additional charges for packing, and we are always looking to improve communication on these aspects. Your endorsement is very meaningful, and we're glad to have delivered a service worthy of a repeat consideration. We look forward to assisting you again in the future, and thank you for choosing us.

Thank you for sharing your fantastic experience with us! We're delighted to hear that despite the heavy rain, everything was relocated with professionalism and efficiency. Our team's ability to stay on time and handle the extra scattering of items demonstrates our commitment to quality service even under challenging conditions. It’s equally pleasing to hear that our affordable rates have meet your expectations. We truly appreciate your feedback and hope to assist you with any future moving needs! Let us know if there's anything else we can help you with.

Thank you for your excellent review! We're thrilled to hear that our team made your move seamless by ensuring everything was wrapped securely, loaded quickly, and placed precisely to your specifications at your new place. Always maintaining transparency without any hidden fees or surprises and our ongoing communication are commitments we uphold in every job. Your kind words and recommendations are highly valued. Should you need our services again in the future, we'd be more than happy to assist. Thank you for choosing New Start Relocation!

Thank you for sharing your wonderful experience with New Start Relocation! It's delightful to hear that our team made your move stress-free and took care in wrapping and handling your belongings with precision. We are pleased that everything arrived safely, and you noticed the extra effort put into rearranging items at your new place. Our team strives for reliability and friendliness in all they do, and we are thrilled that manifested during your move. Should you need any services in the future or have more needs around your new home, don’t hesitate to reach out. Your appreciation is valued, along with the chance we had to assist you. Thank you for choosing New Start Relocation!

Thank you for the great review! We’re so glad the communication stood out and everything arrived on time and in perfect condition. We truly appreciate you sharing your experien

Thank you so much for sharing your wonderful experience with New Start Relocation! We’re delighted to hear that Jacob and the moving team provided exceptional, professional service during your last-minute move. Protecting your floors and furniture is a priority for us, and it's great to know our team's dedication to these details made a difference in your move. Your willingness to choose us again means the world to us. Should you require our services in the future, we'll be more than ready to assist. Thank you for choosing New Start Relocation!

Thank you for sharing your fantastic experience with New Start Relocation! We're thrilled to hear that the booking process was seamless and that our team handled your move with such care and efficiency. Making a potentially stressful day run smoothly is what we strive for, and we're delighted to know we made that possible for you. Your high recommendation speaks volumes, and we truly value your kind words. Should you need anything in the future regarding moves, please don't hesitate to reach out.

Thank you for the great review! We’re so glad the communication stood out and everything arrived on time and in perfect condition. We truly appreciate you sharing your experien

Thank you for sharing your feedback. We take all concerns seriously and have reviewed the details of your account.

New Start Relocation is a licensed moving broker, and while we assist with coordination and support, the physical moving services, pricing adjustments, and on-site decisions are handled by the motor carrier based on the actual inventory and services required at pickup. When inventory differs from what was originally disclosed, federal regulations allow for price adjustments, which are reviewed with the customer before services proceed.

We strongly dispute any claims that our team threatened to abandon property or acted unprofessionally. At no time does New Start Relocation authorize or condone such behavior, and we have no documentation supporting these allegations. Our records reflect ongoing communication and efforts to assist throughout the process.

Regarding reviews, we do not generate, manipulate, or post reviews on behalf of customers. All feedback—positive or negative—is submitted independently, and we welcome transparency across all review platforms.

We regret that your experience did not meet expectations and understand how stressful moving can be. Should you wish to provide documentation or formally address specific concerns, we encourage you to contact our office directly so the matter can be reviewed further.

Thank you for the great review! We’re so glad the communication stood out and everything arrived on time and in perfect condition. We truly appreciate you sharing your experien

Thank you so much for sharing your fantastic experience! We’re delighted to hear that our team’s commitment to service and transparency stood out during your move. Ensuring provision of accurate information and following through on our promises is important to us. We look forward to assisting with any future moving needs you may have!

We're delighted to hear about your positive experience with our moving services! It's wonderful to know that Carleigh provided prompt and polite assistance throughout the process, making your first experience with a moving company smooth and manageable. We also appreciate your feedback on the follow-up call, as we strive to ensure customer satisfaction at every step. Your intention to use our services again means a lot to us, and we look forward to serving you in the future. Thank you for choosing us for your move!

New Start Relocation has made multiple attempts to contact you by phone and email in an effort to discuss your concerns and work toward a fair resolution.

To date, we have not received a response. We would welcome the opportunity to speak with you and address any outstanding issues.

Please contact us at your earliest convenience so we may assist you further and attempt to resolve this matter.

Thank you for sharing your concerns. We understand how upsetting a moving experience can be when it does not meet expectations, and we take feedback like this seriously.

New Start Relocation is a licensed moving coordinator (broker). The physical pickup, transport, storage, and delivery of household goods are performed by the assigned, licensed motor carrier, which is also responsible for inventory records, documentation, handling, and delivery routing. Carriers may utilize consolidation routes or temporary storage facilities based on logistics and federal regulations, which can affect transit timing.

Delivery dates for interstate moves are provided as estimated windows, not guaranteed dates, and are dependent on routing, distance, and carrier scheduling. We regret if this was not communicated clearly and understand how unexpected delays can cause inconvenience and additional expenses.

Regarding pricing, all quotes are estimates based on the inventory and details provided prior to pickup. If the actual shipment size, services required, or conditions differ from what was originally estimated, the carrier is required to review revised charges with the customer before proceeding. Deposits do not lock in final carrier pricing.

Any claims involving missing or damaged items must be submitted directly to the motor carrier that handled the move, as they are responsible for inventory accuracy, handling, and documentation. While brokers cannot adjudicate claims, our customer service team can assist by providing carrier contact information and guidance on the claims process.

We regret that your experience felt frustrating and disappointing. Customers with unresolved concerns are encouraged to contact our customer service department directly so we can review the account details and assist where possible.

New Start Relocation

Thank you so much for sharing your wonderful experience with Carleigh! We are thrilled to know that her expertise and caring approach made such a positive impact during your first move with New Start Relocation. Ensuring communicative and personalized assistance is a top priority for us, and it’s fulfilling to hear that Carleigh succeeded in offering knowledgeable and supportive service. It's feedback like yours that inspires our team—and reflects why we take pride in the efforts we make daily. Thank you for highlighting Carleigh's contributions and for being a valued part of our community. We look forward to assisting you again in the future!

Thank you for your glowing review! We're delighted to hear about your fantastic experience with New Start Relocation. It’s wonderful that our team displayed efficiency and care with your belongings, providing the professional service you deserved. Carleigh will be thrilled to hear that her assistance made the scheduling process so smooth for you. Your recommendation means a lot to us, and we’re honored to have assisted you. Should you need any more help in the future, please don’t hesitate to reach out. Thank you for choosing us for your relocation needs!

Thank you for sharing your kind words! We're thrilled to hear how Carleigh went above and beyond to make your experience delightful. Providing outstanding customer service is what we strive for, and it's rewarding to know Carleigh's friendly and efficient assistance made your day smoother. Your feedback truly motivates us. We hope to have the pleasure of serving you again in the future.

Thank you for the great review! We’re so glad the communication stood out and everything arrived on time and in perfect condition. We truly appreciate you sharing your experien

Thank you for the stellar review! We're thrilled to hear that Yurri, Andrii N, Roman, and the rest of our team combined professionalism with efficiency to make your cross-country move a positive experience. We're glad you found the service both first-class and cost-effective. Your recommendation and satisfaction are our greatest rewards, and it's always fantastic to see our team’s dedication shine through. Should you need similar services in the future or have any further needs, please don't hesitate to contact us. Thank you once again for choosing us and recommending our team!

Thank you for your heartwarming feedback and glowing recommendation! We're thrilled to hear that our team made your moving experience smooth and as stress-free as possible. Our goal is to provide helpful and patient support throughout every step, and we're delighted that we could make your relocation easier for both you and your family. We truly appreciate your support and for choosing us for such an important move. Should you need any assistance in the future, we're always here to help.

Thank you for sharing such positive feedback! We're thrilled to hear about your exceptional experience and how Carleigh's friendly and informative assistance left such a profound impression. Your satisfaction with the helpful advice and support you received underlines our commitment to outstanding service. If you have any further questions or need assistance, we're always here to help. We appreciate you choosing us and look forward to serving you again in the future.

Thank you for your fantastic feedback! We're thrilled that Carleigh provided such outstanding customer service and was able to assist you so thoroughly with your moving needs. Making the moving process easier and seamless is exactly what we strive for, and it’s great to hear we had a noticeable impact on your experience. If you ever need any assistance in the future, we’d be more than happy to help. Thank you for choosing New Start Relocation!

Thank you for taking the time to share your wonderful experience with Carleigh! We're thrilled to hear that she was able to assist you so effectively and ease your concerns. Your recommendation to your friends means the world to us. We're delighted to hear you plan to continue using our services, and we are excited to support you in any future interactions. If you need anything else, don't hesitate to reach out. Looking forward to assisting you again in the future!

Thank you for sharing the detailed account of your moving experience with us! We're delighted to hear that our systemized inventory approach gave you peace of mind throughout your move, ensuring all your items, including your cherished lavender geodes, were safely transported and promptly unpacked.

We apologize for the earlier delays caused by overlapping schedules, and we understand the inconvenience it placed upon you. Please rest assured that we constantly strive to minimize such disruptions, and your feedback will help us improve our operations. Despite these setbacks, it's gratifying to know that our team went above and beyond to resolve any issues and were decision-makers focused on minimizing the impact on your moving experience.

Your trust in our resilience amid hiccups is sincerely appreciated, and we are thrilled to be your preferred choice for future moving needs thanks to the lasting impression our team has made on you. If there's anything else you need or input you'd like to add, do feel free to reach out. Thank you once again for choosing us and highlighting the distinguishing features of our service.

Thank you for sharing your wonderful experience! We're delighted to hear that our team's punctuality, friendliness, and communication elevated your move. It's great to know we met expectations by placing your items where you'd like and leaving the space tidy. Clearly explaining our processes ensures peace of mind — it's rewarding to hear that resonated with you. We look forward to assisting you in the future should you need our services again. Thanks for choosing to work with us!

Thank you for sharing your positive experience! We’re delighted to hear that Jacob helped make your move from Boston to South Florida both smooth and professional. His dedication to ensuring your ease and the flawless handling of the process reflect the standards we strive to uphold. We truly appreciate your feedback and your trust in our services. Should you ever need assistance in the future, please feel free to reach out. Thanks again for choosing us!

Thank you for sharing your excellent experience with New Start Relocation! We are delighted to hear that Jacob and the team delivered a seamless moving experience from start to finish. Your high recommendation is greatly appreciated, and we are thrilled that the care and professionalism throughout your process met your expectations. It's fantastic to know Jacob provided service that left such a positive impression. Whenever you need assistance moving again, we'd be happy to make the process just as smooth. Thank you for choosing New Start Relocation!

Thank you so much for your enthusiastic recommendation! We're thrilled to hear Jake and the team were able to provide you with such a seamless moving experience. It's our goal to eliminate the stress and make every step as easy as possible. We look forward to assisting you in the future whenever needed. If you have more projects on the horizon, don't hesitate to give us a call! Warm regards from our moving family to yours.

Thank you for sharing your delightful experience with us! We're thrilled to hear that our team exceeded your expectations with the swift delivery of your items and that you found them easy to work with. Meeting your delivery needs efficiently, even over the weekend, is part of our commitment to exceptional customer service. Your positive acknowledgment of our crew's punctuality and care in handling your belongings affirms our dedication to providing a seamless experience. We appreciate your trust in our services and look forward to assisting you with future shipments. Thank you for choosing us!

Thank you for taking the time to provide such a detailed account of your experience. We understand how stressful an interstate move can be, and we regret that your move did not meet your expectations.

New Start Relocation is a licensed moving coordinator (broker). Our role is to assist with booking, estimates, and coordination with the licensed motor carrier assigned to perform the physical pickup and delivery. The carrier is responsible for on-site assessments, loading, transportation, delivery logistics, and any accessorial charges applied at pickup or delivery.

All estimates provided prior to a move are based on the inventory and information available at the time of booking. Customers are encouraged to carefully review all documentation for accuracy, including box counts, additional pickup locations, and any special service requirements. If the actual shipment size, services required, or site conditions differ from what was originally estimated, the motor carrier may issue a revised estimate or change order, which must be reviewed and acknowledged prior to loading.

Regarding delivery access, shuttle services and equipment fees are determined by the carrier when a tractor-trailer cannot safely access the delivery location. These charges are assessed based on actual conditions at delivery and are disclosed within the carrier’s tariff and contract terms.

We regret that communication during your move felt unclear and that the process was frustrating. Any concerns involving documentation, inventory accuracy, additional charges, or damage claims must be addressed directly with the motor carrier, as they are the party responsible for the handling and transportation of your household goods. However, our customer service team remains available to help provide carrier contact information and assist with next steps where appropriate.

We take customer feedback seriously and encourage you to contact our office directly so the account can be reviewed in detail.

New Start Relocation

Thank you for sharing your wonderful experience with us! We are thrilled to hear that our team executed your move so flawlessly and met your high expectations. Your recommendation means a great deal, and it’s wonderful to know that we provided one of the best moving experiences for you. Should you need our services in the future, we would be glad to assist again. Thank you for choosing us and for spreading the word about the reliability and professionalism of our team!

New Start Relocation has made multiple attempts to contact you by phone and email in an effort to discuss your concerns and work toward a fair resolution.

To date, we have not received a response. We would welcome the opportunity to speak with you and address any outstanding issues.

Please contact us at your earliest convenience so we may assist you further and attempt to resolve this matter.

New Start Relocation has made multiple attempts to contact you by phone and email in an effort to discuss your concerns and work toward a fair resolution.

To date, we have not received a response. We would welcome the opportunity to speak with you and address any outstanding issues.

Please contact us at your earliest convenience so we may assist you further and attempt to resolve this matter.

Thank you for taking the time to share your detailed feedback. We understand how frustrating it can be when expectations around pricing, equipment, and communication do not align with the experience at pickup and delivery.

New Start Relocation is a licensed moving coordinator (broker). Our role is to assist with booking, estimates, and coordination with the licensed motor carrier assigned to perform the physical transportation. We regret if this distinction was not as clear as it should have been during the booking process.

All quotes provided are estimates based on the inventory and access information available at the time of reservation. Final charges are determined by the motor carrier at pickup based on the actual shipment size, required services, and site conditions. Additional fees, such as shuttle services, may apply when a tractor-trailer cannot safely access a residence or storage facility due to property restrictions or space limitations. These determinations are made by the carrier on-site based on actual circumstances.

We are also sorry to hear that your attempts to obtain clarification after pickup did not receive the timely response you expected. Communication is extremely important, and feedback like yours helps us improve follow-up and customer support throughout the moving process.

We appreciate you bringing these concerns to our attention and encourage you to contact our customer service department directly if you would like your account reviewed further.

New Start Relocation

New Start Relocation has made multiple attempts to contact you by phone and email in an effort to discuss your concerns and work toward a fair resolution.

To date, we have not received a response. We would welcome the opportunity to speak with you and address any outstanding issues.

Please contact us at your earliest convenience so we may assist you further and attempt to resolve this matter.

Thank you for sharing your excellent experience with our moving team! We’re thrilled to hear the movers’ professionalism and attention to detail made a positive impact on your move. It’s great that they were punctual and communicated effectively throughout the process. We’re delighted to know you're willing to work with us again in the future. Looking forward to assisting you with your moving needs again!

Thank you for such an inspiring review! We are delighted to hear how personalized and dedicated your experience was with our team. It’s wonderful that our movers could handle your delicate items with care and ensure a seamless moving process, adjusting effortlessly to your schedule. Hearing that their professionalism, attention to detail, and positive attitude made such an impact is exactly why we do what we do. We are particularly appreciative of your suggestion to friends and family, and assure you that we'll keep delivering the high standard of service you cherish. We’re here for any future needs and promise that those will mirror the experience you’ve come to expect. Thank you once again for your recommendation.

New Start Relocation has made multiple attempts to contact you by phone and email in an effort to discuss your concerns and work toward a fair resolution.

To date, we have not received a response. We would welcome the opportunity to speak with you and address any outstanding issues.

Please contact us at your earliest convenience so we may assist you further and attempt to resolve this matter.

Thank you for sharing your experience. We are truly sorry to hear that your mother’s move was stressful and did not meet expectations.

New Start Relocation is a licensed moving coordinator (broker). While we assist with scheduling, estimates, and coordination, the physical pickup, transport, and delivery are performed by the assigned motor carrier. Interstate moves are completed within an estimated delivery window based on routing, distance, and federal regulations, and we regret that the timing and communication during this process were not as clear or proactive as you deserved.

We are also very concerned to hear about the condition of the items upon delivery and the experience you described with the carrier’s driver. Damage to household goods is handled through the motor carrier’s claims process, as the carrier is responsible for loading, transportation, and delivery handling. Our customer service team can assist by providing the appropriate claims information and helping facilitate communication with the carrier.

We regret that this experience left you dissatisfied, and we encourage you to contact our office directly so we can review the account details and assist with next steps regarding the delivery concerns and any damage documentation.

New Start Relocation

Thank you for taking the time to share your concerns. We understand how stressful a move can be, and we regret that your experience was frustrating and did not meet your expectations.

New Start Relocation is a licensed moving coordinator (broker). Our role is to arrange and coordinate transportation with licensed motor carriers, and the physical pickup and delivery are performed by the assigned carrier. This relationship is disclosed in the agreement provided prior to booking. We regret if this distinction was not clear during your reservation process.

All deposits collected are applied toward coordination services and are governed by the cancellation and refund terms outlined in the signed contract. Additionally, all pricing provided in advance is an estimate based on the inventory and access information available at the time. Final charges are determined by the motor carrier at pickup based on the actual shipment size, required services, and site conditions.

Regarding equipment size, carriers may arrive with different vehicles depending on routing, consolidation, and logistical requirements. Charges are based on the measured space or services provided, not solely the truck’s exterior dimensions.

We are also sorry to hear that you experienced difficulty reaching a representative after booking. Communication is important to us, and feedback like yours helps us improve follow-up and customer support throughout the moving process.

We encourage you to contact our customer service department directly so we can review your account details, clarify the carrier assignment, and assist with any remaining questions regarding your move.

New Start Relocation

Thank you for bringing this situation to our attention. We sincerely apologize for the unsatisfactory interaction you experienced with our representative. We understand the importance of respectful and professional communication, particularly during a time that often involves significant changes and challenges.

Rest assured, we take your feedback seriously and are taking the necessary steps to address this behavior internally to ensure it does not happen to other valued customers. It’s always our goal to provide understanding and affordable moving services, and it's clear we missed the mark with you.

If there's anything further we can do to resolve your concerns or assist with your move, both now or in the future, please do not hesitate to reach out to us directly. Thank you

Thank you for taking the time to share your concerns. We are sorry to hear that your moving experience was so stressful and that you feel disappointed with the outcome.

New Start Relocation is a licensed moving coordinator (broker). Our role is to arrange interstate transportation with licensed and insured motor carriers, and the physical pickup, handling, storage, and delivery of household goods are performed by the assigned carrier. This relationship is disclosed in the agreement provided prior to booking. We regret if this process was not clearly understood at the outset.

Interstate moves are completed within federally regulated delivery windows based on routing, distance, and carrier scheduling. While estimated timeframes are discussed during booking to assist with planning, exact delivery dates cannot be guaranteed. We understand how disruptive delays can be, especially when essential household items are involved.

Regarding pricing, all quotes are estimates based on the inventory and services disclosed prior to pickup. If the actual shipment size, access conditions, or required services differ at pickup, the carrier may issue a revised estimate or change order that must be acknowledged before loading proceeds. Any concerns about unexpected charges should be reviewed directly with the carrier and documented in writing.

We take allegations of improper conduct very seriously, including any suggestion that a customer was pressured to leave a review. That is not consistent with our company standards. We encourage you to contact our customer service management team directly so the account, carrier documentation, and any damage or missing-item concerns can be formally reviewed. Claims for loss or damage must be submitted through the motor carrier’s claims process, as the carrier is responsible for handling and custody of the shipment.

We regret that this experience did not meet your expectations and remain available to assist in directing you to the appropriate next steps for resolution.

New Start Relocation

New Start Relocation has made multiple attempts to contact you by phone and email in an effort to discuss your concerns and work toward a fair resolution.

To date, we have not received a response. We would welcome the opportunity to speak with you and address any outstanding issues.

Please contact us at your earliest convenience so we may assist you further and attempt to resolve this matter.

Thank you for sharing your feedback. We understand how stressful it can be to plan a cross-country move, especially when costs and timelines change close to the scheduled pickup date.

New Start Relocation is a licensed moving coordinator (broker). All pricing provided at the time of booking is based on the inventory and details available at that stage and is disclosed as an estimate. If the shipment size, services required, or pickup conditions differ from what was originally quoted, the assigned motor carrier may issue revised charges prior to loading in accordance with the agreement.

Deposits and cancellation terms are governed by the contract that is signed at the time of reservation, including provisions regarding cancellations made within a short timeframe of the scheduled pickup date.

We regret that this experience caused frustration and that you felt dissatisfied with the process. Our team does make every effort to work with customers when changes arise, including reviewing accounts and exploring available options, but we understand that you chose to pursue an alternative arrangement.

We encourage you to contact our customer service department directly if you would like your account reviewed further or have additional questions regarding the terms of your reservation.

New Start Relocation

New Start Relocation has made multiple attempts to contact you by phone and email in an effort to discuss your concerns and work toward a fair resolution.

To date, we have not received a response. We would welcome the opportunity to speak with you and address any outstanding issues.

Please contact us at your earliest convenience so we may assist you further and attempt to resolve this matter.

Thank you for sharing your wonderful experience with New Start Relocation! We're thrilled to hear that our professional and friendly service greatly exceeded your expectations, especially given your past moving experiences. Providing exceptional service is our priority, and it's rewarding to know we oculated any apprehensions you had and delivered satisfactory assistance. If you ever need moving services again, we’ll be happy to help. Thank you for choosing New Start Relocation!

Thank you for sharing your concerns. We are sorry to hear that your move did not meet your expectations.

New Start Relocation is a licensed moving coordinator (broker). The physical pickup, transport, and delivery of household goods are performed by the assigned, licensed motor carrier. Final shipment volume and charges are determined by the carrier at pickup based on the actual space used and services required, and any revisions must be reviewed with the customer prior to loading.

Interstate deliveries operate within estimated delivery windows based on routing and federal regulations. We regret that you experienced a delay and understand how disruptive that can be.

Regarding damages, the motor carrier is responsible for handling, inventory, and delivery condition of household goods. Claims for loss or damage must be submitted directly through the carrier’s claims process, as brokers do not have custody of shipments or authority to deny a carrier claim. Our customer service team can assist by providing the appropriate carrier contact information and guidance on the next steps.

We take feedback seriously and encourage you to contact our office directly so we can review the account documentation, shipment measurements, and help direct you toward the proper resolution process.

New Start Relocation

Thank you so much for sharing your enthusiastic recommendation of VRT Line Moving! It's great to hear that our team approached your move with such professionalism and care, efficiently handling your belongings with meticulous attention. Keeping communication clear is paramount while moving, and we’re glad it helped facilitate the process seamlessly for you. Should you or your friends need our services in the future, we'd be delighted to assist once again. Thanks for choosing us and spreading the word; your recommendation truly means a lot!

Thank you for sharing your feedback. We understand how frustrating it can be when a move does not begin as expected, particularly when specialized equipment is required.

New Start Relocation is a licensed moving coordinator (broker). The physical pickup and transportation services are performed by the assigned motor carrier, including providing the appropriate loading equipment. We regret that the initial pickup attempt was unsuccessful due to equipment limitations.

Deposits collected at booking are applied toward coordination services and are governed by the cancellation and refund terms outlined in the signed agreement. Cancellations made after dispatch or within the contracted cancellation window may result in the deposit being non-refundable, as disclosed in the reservation documents.

We understand that customers may compare pricing across providers, and we regret that your experience led you to feel dissatisfied with the value and process. If you would like your account reviewed further, we encourage you to contact our customer service department directly so we can examine the pickup documentation and discuss any available next steps.

New Start Relocation

Thank you for taking the time to share your feedback. We understand how stressful it can be to plan a move on a budget, and we regret that your experience with the estimate process was frustrating.

All quotes provided during the booking stage are estimates, based on the inventory information available at the time of reservation. As part of our quality assurance process, accounts are reviewed again prior to dispatch to confirm item counts, shipment size, and service requirements. When the verified inventory differs significantly from what was originally listed, adjustments may be necessary to reflect the actual scope of the move.

We regret that you felt reassured the pricing would not change and understand why a substantial increase close to the move date would be disappointing. Transparency and clear communication are important to us, and feedback like yours helps us improve how expectations are explained throughout the quoting and verification process.

We appreciate you bringing these concerns to our attention and encourage you to contact our customer service team directly if you would like your account reviewed further.

New Start Relocation

We are thrilled to hear about your stress-free experience with our team! It is wonderful that they consistently maintained a friendly attitude while expertly handling your belongings with care. Ensuring your items' safety while wrapping and stacking them securely is a top priority for us. We're delighted to know that the entire experience lived up to your expectations for efficiency and amiability. Thank you for sharing your positive feedback. If we can assist with any future needs, don't hesitate to reach out. Thank you for choosing our services!

Thank you for sharing your concerns. We are sorry to hear that this experience has been frustrating and stressful.

New Start Relocation is a licensed moving coordinator (broker). The physical pickup and delivery of household goods are performed by an assigned, licensed motor carrier. This relationship is disclosed in the agreement provided at the time of booking, and we regret if this was not clearly understood during your reservation process.

All pricing provided in advance is based on the inventory information available at the time and is disclosed as an estimate. Final shipment volume and charges are determined by the motor carrier at pickup based on the actual space and services required. If the carrier determines the shipment exceeds the original estimate, revised charges must be reviewed prior to loading.

Regarding your deposit, deposits are governed by the cancellation and refund terms outlined in the signed agreement. We understand your concern, especially if you no longer have access to your email documentation. Our customer service team can assist in re-sending copies of your paperwork, including your Bill of Lading or estimate documents, and reviewing the status of your account.

We are also sorry to hear that you experienced difficulty reaching a representative. We encourage you to contact our main customer service line directly so management can review your file and ensure you receive the appropriate assistance moving forward.

New Start Relocation

Thank you so much for sharing your excellent experience with VRT Line Moving! We're delighted to hear that Arsen and Allen provided great service and made your move so effortless. It's fantastic to know that they were able to address your concerns and provide you with a smooth moving experience. We truly appreciate you highlighting their professionalism and dedication, and your high recommendation means a lot to us. Should you or someone you know need moving assistance in the future, we'd be more than happy to help. Thank you again for choosing VRT!

Thank you for sharing your positive experience! We're thrilled to hear that our team exceeded your expectations by providing careful, efficient, and communicative service. Knowing that your belongings arrived safely reinforces our commitment to treat each move with dedication and trustworthiness. Your feedback motivates us to continue delivering value beyond what is anticipated. Should you need our help in the future, we’re here and eager to assist. Thank you so much for choosing us!

Thank you for sharing your wonderful experience. It's fantastic to hear that Michael and his team met your shipping requirements carefully, while delivering professional and helpful service. We take pride in making the process efficiently suit every customer's needs and budget. Your satisfaction aligns with our commitment to quality service, and we greatly appreciate you recognizing their dedication. Should you have any future needs or questions, we're just a call away. Thanks for choosing us!

New Start Relocation has made multiple attempts to contact you by phone and email in an effort to discuss your concerns and work toward a fair resolution.

To date, we have not received a response. We would welcome the opportunity to speak with you and address any outstanding issues.

Please contact us at your earliest convenience so we may assist you further and attempt to resolve this matter.

Thank you for taking the time to share your experience. We understand how stressful and upsetting it can be when a move does not go as expected, especially when changes occur close to the scheduled pickup date.

New Start Relocation is a licensed moving coordinator (broker). The physical pickup, transportation, storage, and delivery of household goods are performed by the assigned motor carrier. Interstate moves may involve consolidation and warehouse transfers as part of carrier routing and logistics, which can affect transit timing and delivery scheduling.

All quotes provided at booking are estimates based on the inventory information available at the time. If the actual shipment size, box count, or services required differ from what was originally estimated, the motor carrier may issue revised charges prior to loading. These adjustments must be reviewed and acknowledged before the move proceeds.

Delivery is completed within an estimated delivery window governed by federal regulations and carrier scheduling. We regret that you have experienced delays and that communication has not met your expectations. Our customer service team remains available to assist in obtaining updated delivery information from the carrier and addressing any outstanding concerns.

We appreciate your feedback and encourage you to contact our office directly so your account can be reviewed in detail.

New Start Relocation

Thank you for sharing your concerns. We are truly sorry to hear how stressful and disruptive this experience has been for you and your family, especially with essential household items and work tools delayed in transit.

New Start Relocation is a licensed moving coordinator (broker). The physical pickup, transportation, and delivery of household goods are performed by the assigned, licensed motor carrier. All quotes provided prior to pickup are estimates based on the inventory information available at the time of booking. If the carrier determines at pickup that the actual shipment volume or required services exceed what was originally estimated, they may issue a revised estimate or change order that must be reviewed before loading proceeds.

Regarding delivery timing, interstate moves are completed within an estimated delivery window governed by federal regulations, carrier routing, and scheduling. While estimated transit times are discussed during booking, exact delivery dates cannot be guaranteed, and we regret that you have experienced delays and uncertainty.

We understand the seriousness of being without your belongings, and we encourage you to contact our customer service management team directly so we can obtain the most current delivery status from the carrier and assist with next steps as quickly as possible.

We regret that this move has caused such hardship and appreciate you bringing these concerns to our attention.

New Start Relocation

Thank you for taking the time to share your feedback. We understand how frustrating it can be when moving costs change close to pickup, especially when you are working within a lease deadline and have limited flexibility.

All quotes provided during the booking process—including virtual walkthroughs and follow-up calls—are estimates based on the inventory information available at the time. Prior to dispatch, accounts are reviewed again to verify shipment details, and the assigned motor carrier determines final volume and required services at pickup. If the actual shipment size or services differ from what was originally estimated, the carrier may issue revised charges that must be acknowledged before the move proceeds.

We appreciate your acknowledgment that the moving crew was professional, and we regret that the pricing adjustments left you feeling disappointed. Feedback like yours is important and helps us improve communication and transparency throughout the quoting and verification process.

If you would like your account reviewed further, we encourage you to contact our customer service department directly.

New Start Relocation

Thank you for sharing your positive moving experience with us! We’re thrilled to hear that our team's friendliness, efficiency, and punctuality made your moving day hassle-free. Our goal is to handle your belongings with care and ensure a smooth process from start to finish, so we are delighted that everything went according to plan. Your feedback reinforces our commitment to delivering exceptional service, and we truly appreciate it. If you ever require assistance again, we are ready to help. Thank you for choosing us for your move!

Thank you for sharing your fantastic experience with us! We’re delighted to hear that your first moving experience was so positive and stress-free. It's great to know that our team succeeded in being prompt and professional, explaining everything meticulously beforehand, and handling your belongings with care. Your high recommendation is truly appreciated and inspires us to continue offering outstanding service. If you need our assistance again, we’re here to help. Thank you once more for choosing us for your moving needs!

Thank you for taking the time to share your experience. We are sorry to hear that your move was so prolonged and frustrating, and we understand how upsetting it must have been to deal with delays, lack of communication, and property damage.

New Start Relocation is a licensed moving coordinator (broker). The physical pickup, handling, transportation, and delivery of household goods are performed by the assigned motor carrier. The carrier is also responsible for on-site conduct, delivery scheduling, and any claims related to property damage or household goods.

Interstate moves are completed within estimated delivery windows based on carrier routing and federal regulations, but we regret that your delivery was delayed far beyond what is acceptable and that you felt you were unable to obtain clear updates during that time.

Regarding the hardwood floor damage, claims involving property damage at pickup or delivery must be submitted directly through the motor carrier’s claims process, as they are the party responsible for handling and custody of the shipment. While brokers do not adjudicate claims, our team can assist customers with obtaining the appropriate carrier contact information and documentation needed for resolution.

We appreciate you bringing these concerns forward, as feedback like yours is taken seriously and helps reinforce the importance of accountability and communication throughout the moving process.

New Start Relocation

Thank you for sharing your joyful moving experience with us! We're delighted to hear that our movers impressed you with their professionalism while remaining friendly and approachable. It's fantastic that they ensured the move went smoothly by addressing all your questions and preferences, handling items with care, and delivering as promised. Your satisfaction with our services affirm our commitment to providing hassle-free and reliable relocations. If you ever need our assistance in the future, we would be thrilled to help. Thank you for choosing New Start Relocation!

Thank you for sharing your wonderful experience with us! We are thrilled to hear that our team of movers exemplified expertise and care in handling your belongings. Taking the time to wrap each piece and carefully arrange the boxes with padded protection for fragile items, reflects our commitment to providing exceptional service. We're delighted that the delivery was timely and stress-free. Your feedback is invaluable in continuing to offer the best possible relocation experience. Should you need assistance again, we're ready to help make your next move just as seamless. Thank you for trusting us with your move!

Thank you for sharing your positive experience with New Start Relocation! We are delighted to hear that Gianna provided the support you needed during a stressful situation, and we're pleased everything fell into place seamlessly for your move. Quick and efficient scheduling, along with smooth execution, are what we strive for. Your high recommendation is highly valued, and it reassures us that our efforts met your expectations. Should you need our services in the future, we are ready to assist. Thank you once again for choosing New Start Relocation!

Thank you for your positive feedback. Customer satisfaction is our #1 goal.

Thank you for sharing your concerns. We understand that a delayed or disputed moving experience can be extremely frustrating, and we take feedback of this nature seriously.

New Start Relocation is a licensed moving coordinator (broker) authorized by the FMCSA. Our role is to arrange interstate transportation with licensed motor carriers. The motor carrier is responsible for the physical pickup, inventory verification, handling, transit scheduling, and delivery of household goods, as well as any carrier-assessed charges reviewed at pickup or delivery.

All estimates are prepared based on the inventory and service details provided prior to dispatch. If the carrier determines at pickup that the shipment size, item count, or services required differ from what was originally estimated, they may present a revised estimate or change order that must be acknowledged prior to loading. Any billing disputes or delivery balance questions must be documented and addressed through the appropriate carrier and contractual resolution process.

We regret that you experienced communication concerns during your move. Our company does not condone unresponsiveness or improper conduct, and any allegations of misrepresentation or unauthorized charges are reviewed seriously when brought to management’s attention.

We encourage you to contact our customer service management team directly so your account documentation, carrier paperwork, and any written commitments can be reviewed in full. While we cannot litigate disputes in a public forum, we remain available to assist with directing customers toward the proper resolution channels.

New Start Relocation

Thank you for taking the time to share your wonderful experience! We're delighted to hear that our clear communication and transparent updates made your moving process seamless and worry-free. Our goal is to handle your belongings with utmost care, so knowing that everything arrived on time and without damage is incredibly gratifying. We appreciate your trust and recommendation, and we look forward to serving you again should you need our assistance in the future. Thank you once again for choosing us!

Thank you so much for your kind words and positive recommendation! We're delighted to hear that our team met your expectations by showing up on schedule, maintaining communication, and handling your belongings with the utmost care. It's wonderful to know everything arrived on time and in perfect condition. We pride ourselves on offering a dependable service, and your feedback reinforces this commitment. Should you or anyone you know need assistance in the future, we'd be more than happy to help. Thanks again for choosing our services!

Thank you for sharing your exceptional experience! We're delighted to hear that our crew made your moving journey professional, efficient, and friendly. It's wonderful to know they handled your fragile items with care and ensured timely delivery. Making moving less stressful is something we pride ourselves on, and it's gratifying to know we helped you feel at ease during the process. We highly value your feedback and look forward to serving you again in the future. Thank you for choosing us for your moving needs!

Thank you so much for sharing your positive experience with us! We are delighted to hear that the final bill matched the initial quote exactly, bringing you some peace of mind during the move. It's wonderful to know the movers operated with speed, care, and precision, all while sticking to our schedule. Your happiness with the price and service means a lot to us, and we're thrilled to have exceeded your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thanks for choosing us for your relocation needs!

Thank you for sharing your positive experience with us! We’re thrilled to hear that the team handled your move so efficiently and respectfully. Their attention to detail in organizing, labeling, and preserving the condition of your possessions reflects our commitment to quality service. It's rewarding to know everything ran smoothly and arrived in excellent condition. We truly appreciate your feedback and look forward to assisting you with any of your future needs!

Thank you for sharing your delightful experience! We're thrilled to hear that our movers exceeded your expectations by staying professional and punctual throughout the day. It's wonderful to know that your belongings arrived smoothly and on time. Your kind words motivate our team to continue delivering exceptional service, and we would be honored to assist with any future moving needs. Thanks once again for trusting us!

Thank you so much for sharing your wonderful experience with our movers! We’re thrilled to hear that our friendly and efficient team made your move seamless and stress-free. Knowing everything was packed with care and properly labeled to simplify your move truly delights us. Your positive review means the world to us, and we’re grateful for your trust. If you ever need assistance in the future, don’t hesitate to get in touch. Thanks for choosing our service!

Thank you for sharing your wonderful experience! We're delighted to hear that our team exceeded your expectations with their professionalism and efficiency. It’s fantastic that they even went above the task by assisting with arranging your furniture in your new home—ensuring nothing was broken and everything was timely. We truly appreciate your kind words and are delighted to know our service resonated with you. If you ever need assistance again, we’re more than happy to help. Thank you for choosing us!

Thank you for sharing such positive feedback about your moving experience. It's great to know that our team was able to provide you with a stress-free move through effective communication, careful handling, and quick service. Ensuring that the amount quoted is exactly as billed and that each of your belongings arrived safely is a top priority for us. Your high recommendation means a lot, and we look forward to assisting you with any future moving needs.

Thank you so much for your commendation! We're delighted to hear how pleased you are with our team's punctuality and efficiency, especially under last-minute circumstances. Ensuring your items arrive in perfect condition is a priority for us, and it's gratifying to know that our efforts met your expectations. If you find yourself needing assistance again in the future, we'd be more than happy to help. Thank you for choosing us for your moving needs!

Thank you for sharing such a positive experience with us! We are thrilled to hear that our team was able to turn your moving day into a stress-free experience through their calm, organized, and attentive approach. It's wonderful to know that they handled your fragile items with care and were able to position your heavy furniture exactly as requested. Your willingness to hire us again is the highest compliment, and we’re keen on continuing to deliver seamless moving experiences. We appreciate your kind words and look forward to assisting you with any future needs. Thanks once again for choosing us!

Thank you for sharing your experience with our moving service! We’re delighted to hear that our team impressed you with their systematic approach, careful handling, and teamwork. Ensuring that everything arrived intact while keeping promises is a cornerstone of our reliability, and we’re thrilled we could meet your expectations. Your satisfaction confirms we’re aligning with our goals of excellence. Should you require help in the future, we’re ready and looking forward to assisting. Thank you for choosing us!

Thank you for sharing your feedback. We understand how frustrating it can be when final costs differ from an initial estimate, and we appreciate the opportunity to clarify.

All quotes provided by New Start Relocation are estimates, based on the inventory and details provided at the time of booking. While we conduct detailed reviews—including verbal walkthroughs and virtual surveys—final pricing is ultimately determined by the actual volume and services required at pickup, which is assessed by the motor carrier on site.

Any increase in cost occurs only when the shipment size, inventory, or services differ from what was originally estimated, and carriers are required to review and confirm those changes directly with the customer before proceeding.

We value transparency and communication and regret that this experience did not meet your expectations. Our customer service team is available to review the account in detail and address any remaining questions or concerns.

Thank you for sharing your wonderful experience with our service and for highlighting Tair's effort. It’s fantastic to hear that he was timely, kept you updated, and provided solid assistance with packing and loading. Accuracy and transparency with no extra charges underpin our promise to customers, so it’s great to know that you experienced exactly that. We truly appreciate your high recommendation and are delighted to have made your move a smooth one. If you need any further assistance, do reach out—Tair and our whole team are always here to help!

Thank you so much for your kind words. We’re thrilled to hear our team exceeded your expectations under challenging weather conditions. Your acknowledgment of their professionalism means the world to us. It’s feedback like yours that motivates us to continue delivering impeccable service. If you need any assistance in the future, we’re here to help!

Thank you so much for your enthusiastic review! We're thrilled to hear that everything went perfectly with your interstate move and that our team exceeded your expectations with their communication and precision in handling your items. Your satisfaction means the world to us, and we look forward to assisting you with any future moves!

Thank you for your kind words! We’re delighted to hear that our team’s thorough and careful approach to handling your belongings made your move stress-free. Timely arrivals and close attention to detail are important to us, and we're glad we were able to exceed your expectations in these areas. Your positive feedback energizes our team to continue delivering exceptional service. If you ever need our services again, we’d love the opportunity to assist you!

Thank you for sharing your wonderful feedback! We are delighted to hear that our crew made your moving experience a positive one. Their friendly demeanor and dedication to protecting your belongings are values we uphold with pride. We're thrilled that everything went smoothly, and we hope to assist you again in the future should you require our services. Thank you for choosing us!

Thank you so much for your positive review! We're delighted to hear that our team’s punctuality, politeness, and efficiency met your expectations. Ensuring a smooth and easy move is our goal, and your feedback about the care we took with packing and the ease of the unloading process is truly motivating. We hope to assist you again whenever the need arises. Thank you for choosing us!

Thank you so much for sharing your positive experience! We're delighted to hear that our team provided a seamless service, from the simplicity of booking to the punctual arrival and careful handling of your items. It's gratifying to know the crew ensured your satisfaction with the placement of your belongings. Your feedback is immensely valuable to us, emphasizing our dedication to exceptional service. Should you need any assistance in the future, we're always here to help. Thank you for choosing us!

Thank you for taking the time to share your thoughtful experience with our service. We're delighted to hear that our team was punctual, communicative, and diligent in delivering a smooth and reliable move without any unwanted surprises. It’s wonderful to know that our commitment to caring service made a positive impression. Your words reinforcement The importance of consistent and dependable service. Should you ever need assistance again, we would be glad to provide our support. Thank you for your kind feedback and for entrusting us with your moving needs!

Thank you for sharing your excellent experience with us! We're thrilled to know that everything about your move was seamless. It's gratifying to hear that the team was prompt, thorough, and detail-oriented throughout the process. Your high recommendation is greatly appreciated and will certainly motivate our crew to keep up their excellent work. If you need assistance again in the future, be assured we’re here to help. Thank you for choosing us!

Thank you for taking the time to share your feedback. We understand how upsetting it can be when a moving experience does not go as expected, and we appreciate the opportunity to clarify several important points.

New Start Relocation is a licensed moving coordinator/broker, not the motor carrier performing the physical move. While we provide estimates based on the information available at the time of booking—including inventory reviews and follow-up confirmations—all pricing is ultimately determined by the actual volume and services required at pickup, which are assessed by the assigned carrier on site.

Estimates, including those labeled as binding, are based on the inventory list and scope of services provided prior to the move. If the actual shipment size, item count, or required services exceed what was listed or verified, carriers are legally required to revise pricing accordingly and review those changes with the customer before proceeding.

Brokers are not present at pickup, as disclosed in the agreement, and coordination is handled between the customer and the assigned carrier at that stage. While we strive to provide accurate guidance and responsive communication throughout the process, final charges are based on the carrier’s physical assessment at pickup.

We regret that this experience did not meet your expectations and encourage you to contact our customer service department directly so we can review your account in detail and address any remaining concerns.

Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our moving system well-organized and efficient from the moment our team arrived. It’s fantastic to know that the wrapping, labeling, and loading process contributed to a quick and easy unloading on your behalf. Providing an exceptional and seamless moving experience is our top priority, and your feedback is truly rewarding. We're grateful for the opportunity to serve you and look forward to being of assistance should you need us in the future. Thanks again for choosing our services!

Thank you for sharing your wonderful experience with us! We're thrilled to hear that our team arrived promptly and demonstrated professionalism and efficiency in handling your move. It's fantastic to know that everything was wrapped and labeled to your satisfaction, and the move was completed ahead of schedule. Your appreciation for the crew's politeness and ease to work with truly encourages us to consistently deliver excellent service. If you need any assistance in the future or have further feedback, please let us know. We look forward to the possibility of serving you again!

Thank you for taking the time to share your wonderful experience with us. We're thrilled to hear that our team was able to follow your instructions for handling your fragile boxes with such attention to detail and care. Ensuring that your items arrive safely without a single defect is a top priority for us, and we're glad we could meet your expectations. We truly appreciate your kind feedback and look forward to the opportunity to assist you in any future moves. If there's anything else you need, please don't hesitate to reach out.

Thank you for sharing your positive experience! We’re delighted to hear that your moving day felt effortless due to our team's organization and willingness to assist, even with the extra touch of rearranging your furniture. Your confidence in considering us for future moves means a lot. We value your feedback and look forward to providing you with seamless service whenever needed.

Thank you for sharing your concerns. We are sorry to hear how stressful this situation has been, especially with an important life event approaching.

New Start Relocation is a licensed moving coordinator (broker). The physical pickup, transport, storage, and delivery of household goods are performed by the assigned, licensed motor carrier. Final shipment volume and charges are determined by the carrier at pickup based on the actual space used. While estimates are prepared based on the information provided prior to booking, adjustments may occur if the shipment exceeds the original estimate.

Regarding delivery timing, interstate moves operate within estimated delivery windows based on routing, consolidation, and federal regulations. We regret that your delivery has taken longer than expected and understand how disruptive it is to be without essential items. Our team continues to follow up with the carrier to obtain updated delivery information, and we encourage you to contact our customer service management team directly so we can review your account and assist with next steps.

We appreciate you bringing these concerns to our attention and understand the urgency of your situation. Our goal is to help facilitate communication and resolution as quickly as possible.

New Start Relocation

Thank you for your wonderful feedback. We're glad to hear the movers maintained a positive attitude despite the elevator challenges, and ensured everything was placed exactly where you wanted. Commitment and high service levels are key priorities for our team, and your kind words are greatly appreciated. We’re delighted you had a good experience and look forward to assisting you again in the future if needs arise.

Thank you for taking the time to share your experience. We understand how distressing and overwhelming this situation has been, and we regret that your move did not meet expectations.

New Start Relocation is a licensed moving coordinator (broker). Our role is to assist with estimates and coordination, while the physical pickup, transportation, storage, and delivery of household goods are performed by the assigned, licensed motor carrier. The carrier is also responsible for on-site assessments, equipment requirements, routing decisions, and handling of items in transit.

All pricing provided prior to pickup is disclosed as an estimate, based on the inventory and access details available at the time of booking. If the carrier determines at pickup or delivery that the actual shipment size, required services, or site conditions differ from what was originally estimated, they may issue revised charges that must be reviewed and acknowledged before proceeding. Accessorial charges—such as shuttle services when a tractor-trailer cannot safely or legally access a location—are determined by the carrier based on conditions encountered on site.

Regarding delivery timing, interstate moves operate within federally regulated delivery windows, and shipments may be transferred between vehicles or facilities as part of carrier routing and consolidation. We regret that this process was not clearly understood and that it resulted in frustration and inconvenience.

We are also very concerned to hear about the condition of your items upon delivery and any missing property. Claims for loss, damage, or condition issues must be submitted directly through the motor carrier’s claims process, as the carrier has custody of the shipment. Our customer service team can assist by providing the appropriate carrier contact information and guidance on next steps.

We appreciate you bringing these concerns forward and encourage you to contact our customer service management team directly so the account documentation can be reviewed in detail.

New Start Relocation

Thank you for sharing your feedback. We are sorry to hear that your experience was frustrating and did not meet your expectations.

New Start Relocation is a licensed moving coordinator (broker). The physical pickup, handling, transportation, and delivery of household goods are performed by the assigned motor carrier. In many interstate moves, the pickup crew and delivery crew may not be the same team due to carrier routing, consolidation, and scheduling practices.

Regarding disassembly and reassembly, carriers may disassemble certain furniture or items as part of safe loading and transport. Reassembly services depend on the carrier’s policies and the services confirmed in the order for service. We regret if expectations around this were not clearly communicated.

All pricing provided prior to pickup is disclosed as an estimate based on the inventory and service details available at booking. If the carrier determines additional services or space are required at pickup, revised charges may be presented for acknowledgment before loading.

Delivery timelines are provided as estimated windows rather than guaranteed dates, based on federal regulations, distance, and carrier scheduling. We understand how disruptive delays or uncertainty can be and regret that this process did not feel clear.

We appreciate you bringing these concerns to our attention and encourage you to contact our customer service team directly if you would like your account reviewed further.

New Start Relocation

Thank you for taking the time to share your experience. We understand how unsettling and frustrating this situation must have been, and we take concerns of this nature seriously.

New Start Relocation is a licensed moving coordinator (broker). The physical packing, transportation, storage, and delivery of household goods are performed by the assigned, licensed motor carrier listed on the Interstate Bill of Lading. Carriers may utilize consolidation, temporary storage, warehouse handling, and different crews as part of their routing and logistics for interstate moves, which can result in multiple handling stages.

We are very concerned by your allegations regarding unprofessional conduct, inappropriate language, and payment-related instructions. New Start Relocation does not condone abusive behavior, coercion, threats, or improper payment practices. Any such conduct is the responsibility of the motor carrier and should be documented and addressed directly with the carrier and through the appropriate regulatory or claims channels. That said, we encourage customers to notify our management team so the carrier documentation and circumstances can be reviewed internally as well.

All pricing provided prior to pickup is disclosed as an estimate based on the inventory and service details available at the time of booking. If the carrier determines at pickup that the actual shipment size, services required, or conditions differ from what was originally estimated, revised charges may be presented for customer acknowledgment before proceeding.

We regret that communication during your move did not meet expectations and understand why this experience caused concern. Customers who wish to pursue formal complaints or claims may do so through the motor carrier listed on the Bill of Lading, the FMCSA, or the Better Business Bureau, and our team remains available to assist with providing documentation and carrier contact information as needed.

New Start Relocation

Thank you for taking the time to share your experience. We understand how stressful and upsetting this situation has been, and we regret that your move did not meet your expectations.

New Start Relocation is a licensed moving coordinator (broker). Our role is to assist with estimates and coordination, while the physical pickup, transportation, storage, and delivery of household goods are performed by the assigned, licensed motor carrier. The carrier is also responsible for inventory handling, warehouse storage, and delivery logistics.

All pricing provided prior to pickup is disclosed as an estimate, based on the inventory and service details available at the time of booking. If the actual shipment size, services required, or conditions differ at pickup, the motor carrier may issue revised charges that must be reviewed and acknowledged before loading proceeds. We regret that pricing adjustments on the day of pickup caused frustration, particularly in connection with group or promotional pricing expectations.

Regarding delivery timing, interstate moves operate within estimated delivery windows governed by federal regulations, carrier routing, and consolidation. We understand your concern regarding the time your shipment remained in storage and regret that communication during this period did not meet expectations.

We are also concerned to hear about missing and damaged items. Claims involving loss, damage, or condition issues must be submitted directly through the motor carrier’s claims process, as the carrier has custody of the shipment while in transit and storage. Our customer service team can assist by providing carrier contact information and guidance on how to initiate a formal claim.

We appreciate you bringing these concerns forward, as feedback like yours is taken seriously and helps reinforce the importance of transparency and communication throughout the moving process.

New Start Relocation

Thank you for letting us know how the team handled your move despite the challenging weather conditions. We’re pleased to hear they were able to protect your belongings with care and efficiency. It's fantastic that their use of blankets and plastic wrap ensured everything remained dry and secured during the process. Your appreciation of their extra effort is truly valued, and we are delighted that we could contribute to a successful and smooth moving experience for you. Should you need any assistance or services in the future, please feel free to reach out. Thank you once again!

Thank you so much for taking the time to share your experience with us! We’re delighted to hear that our team was not only fast but also highly attentive to every detail during your move. It’s wonderful to know that their effective communication helped make your transition as seamless and smooth as possible. Your satisfaction is our utmost priority, and it’s extremely gratifying to see our efforts reflected in your experience. If there’s anything more we can assist you with in the future, feel free to reach out. Thanks for choosing us for your moving needs!

Thank you for sharing your feedback. We understand that planning a move is stressful, especially when costs and expectations do not align, and we appreciate the opportunity to clarify.

New Start Relocation is a licensed moving coordinator (broker). Our role is to arrange transportation with licensed motor carriers, while the physical pickup and delivery are performed by the assigned carrier. This relationship, along with all estimate disclosures and cancellation terms, is provided in the agreement prior to booking.

All pricing discussed during the reservation and quality assurance process is provided as an estimate, based on the inventory and service details available at the time. Final charges are determined by the motor carrier at pickup based on the actual shipment size, services required, and site conditions. If the shipment exceeds the originally estimated volume or requires additional services, the carrier may present revised charges for acknowledgment before loading proceeds.

We regret that you felt dissatisfied with the estimate process and understand your decision to pursue an alternative provider. We also take concerns regarding professionalism seriously and encourage any customer with unresolved questions to contact our customer service management team directly so the account documentation can be reviewed.

New Start Relocation

Thank you for sharing your experience with us! We're thrilled to hear that your move was the best among the six in the last ten years. It's wonderful to know that our team's professionalism, organization, and helpfulness made the process stress-free for you. Providing a seamless and supportive moving experience is our goal, and your positive feedback affirms our efforts. Should you need assistance in the future or have any additional feedback, we'd love to hear from you. We hope to have the pleasure of serving you again!

Thank you for sharing your wonderful experience! We're thrilled to hear that the move was smooth and met all your expectations without any surprises. It's delightful to know that your furniture was carefully handled and arrived in perfect condition. Providing consistent and exceptional moving services is what we strive for, and your feedback is a testament to our team's dedication. We greatly appreciate your acknowledgment and are here to exceed your expectations again whenever you might need us in the future. Thank you for choosing us!

Thank you for sharing your fantastic experience with us! We're delighted to hear that our team’s timely arrival and efficient service made your move worry-free. It's especially wonderful that everything was delivered without a scratch, confirming their reliability. Your positive feedback about their friendliness truly reinforces our commitment to exceptional service. Should you need any assistance in the future, we'd be thrilled to serve you again. Thank you for trusting us with your move!

Thank you for your positive feedback. We wish you good luck in your new home!

Thank you for sharing your experience with us! We're delighted to hear that your move went smoothly and that our team was able to keep your belongings safe and on schedule throughout the process. Providing clear communication from start to finish is a priority for us, so we're glad to learn it was a highlight for you. If there's anything else we can assist you with as you settle into your new home, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future.

Thank you for your positive feedback and for sharing your experience! It’s fantastic to hear that our team demonstrated such attention to detail by labeling and placing everything correctly, making your move an enjoyable one. We're proud that they took the time to ensure all items went to the right rooms while remaining courteous and helpful. Creating a stress-free move for our customers is of utmost importance to us. Should you need any assistance in the future, we would be more than happy to help. Thank you for choosing our services!

Thank you for your positive feedback. We wish you the best in your new home.

Thank you for taking the time to share your detailed experience. We understand how frustrating and stressful it can be when expectations around pricing, timing, and communication do not align during a move.

New Start Relocation is a licensed moving coordinator (broker). Our role is to assist with estimates and coordination, while the physical pickup, transportation, and delivery are performed by the assigned motor carrier. Delivery timelines discussed during booking are estimates, not guarantees, and are subject to carrier routing, scheduling, and availability—particularly during peak moving periods. We regret if this distinction was not clearly communicated.

All pricing provided prior to dispatch is disclosed as an estimate based on the inventory details available at the time. Inventory reviews conducted before pickup are intended to reconcile item counts and volume; adjustments may occur if changes are made to the inventory list. Customers are encouraged to review all documentation carefully before proceeding.

Regarding deposits, cancellation and refund terms are governed by the signed agreement. In some cases, courtesy resolutions may be offered; however, New Start Relocation does not require customers to refrain from sharing their experience as a condition of doing business. We regret if any communication on this topic was misunderstood or felt inappropriate.

We appreciate you bringing these concerns forward and understand your decision to pursue an alternative solution. Feedback like yours is reviewed internally to improve communication and expectation-setting for future customers.

New Start Relocation

Thank you for sharing your wonderful experience with us! We’re delighted to know that everything about your move felt so straightforward and stress-free. Our goal is to provide fair quotes, timely service, and clear communication without the stress of hidden fees, so it’s great to hear that our team achieved that for you. Your high recommendation means the world to us. We appreciate your kind words and look forward to being your first call for any future moving needs. Thank you once again!

Thank you for sharing your delightful experience with New Start Relocation! We're thrilled to know that our team worked quickly and paid careful attention to detail by securely wrapping and double-checking your fragile items. Delivering your belongings just as they were before is exactly what we aim for. Your positive feedback is important to us, and we're overjoyed to have served you well. If you need anything else in the future, we're here to help. Thank you for choosing us for your moving journey!

Thank you for sharing your positive experience with us! We're delighted to hear that our team made your long-distance move feel manageable and everything arrived exactly as scheduled with no damage. Effective communication and fair pricing are cornerstones of our service, and it’s wonderful to know these met your expectations. Your satisfaction motivates us to continually aim for excellence. Should you ever need our moving services in the future, we’d be thrilled to assist you again. Thank you for choosing us!

Thank you so much for sharing your experience! We're delighted to hear how our team contributed to an upbeat and seamless service during your recent experience. It's wonderful to see that our crew maintained positivity, focus, and enthusiasm to meet your expectations. We truly value your satisfaction and are thrilled to know the experience left you happiest. Whenever you need us again, we'd be more than eager to assist. Thank you for placing your trust in our team!

Thank you for taking the time to share your feedback. We understand your concerns and appreciate the opportunity to clarify the moving coordination process.

New Start Relocation is a licensed moving coordinator (broker). While we assist with estimates, scheduling, and coordination, the motor carrier assigned to the move performs the physical pickup and delivery and determines final charges based on the actual conditions encountered on site.

Regarding pickup and delivery updates, timelines provided are estimates based on carrier availability and federal transit regulations. These windows may change due to logistics, traffic, weather, and routing factors, and updates are typically confirmed once the carrier is assigned.

With respect to stairs and long-distance carry, these charges are carrier-assessed accessorial fees that apply when conditions exceed standard thresholds (such as stair count or carry distance). These fees are outlined in the terms and conditions provided at booking and are determined by the carrier at delivery based on the actual site conditions. As brokers, we do not collect or retain these charges.

We regret if this information did not feel clearly communicated prior to your move. Our intention is always to provide transparency and help customers prepare for potential accessorial charges so there are no surprises at delivery.

If you would like us to review your account in more detail or assist with follow-up regarding your carrier, we encourage you to contact our customer service team directly so we can address any outstanding questions.

Thank you again for your feedback.

Thank you for taking the time to share your positive experience with us! We’re delighted to hear that our team went the extra mile in caring for your belongings, especially the fragile items. Ensuring that every item is padded and strapped with precision is a key part of our commitment to providing reliable and careful moving services. Your kind words are appreciated, and we’re honored to have earned your trust. Please don’t hesitate to reach out if you require assistance in the future—we look forward to making your next move just as confident and stress-free.