
New Start Relocation Reviews
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About New Start Relocation
New Start Relocation (USDOT #3545015) specializes in long-distance moving and offers full-service packing options. The company is licensed, bonded and insured, and it’s family-owned and -operated. It doesn’t provide pricing online, but you can request a free quote by filling out a form on its website or by calling.
Visit newstartrelocation.com- Free estimates
- 24-hour customer support
- Fair pricing on long-distance moves
- Unclear service area
- No in-home estimates
- Local moves can be pricey
New Start Relocation Reviews
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Reviewed Oct. 10, 2024
New Start Relocation (aka Eagle Moving Group) is by far the worst moving company I’ve ever dealt with. When I scheduled the movers over a week ahead of time, they said it would be same day pickup and delivery scheduled for the 3rd. I even called and ran my plan by them for making sure I’d have enough time to drop off the keys and deal with the cat so that they wouldn’t get to the new place before me. On the 2nd, they called and rescheduled the pickup from the 8am-12pm window on the 3rd to the 10am-2pm window on the 4th. They showed up an hour late and doubled the quote. Then I found out they were not doing same day pick up and delivery. They said it’ll take 1-8 business days while standing in my living room. We didn’t finish packing the truck until 7pm and I didn’t get to the new place until 12:30 am.
On Tuesday, after multiple calls we were finally given an ETA. We were told the truck will be packed Today (10/10) and that we were the first delivery of the day. Then today I called at 9am to verify they would be here today. They verified it. Then it started getting closer to noon and I hadn’t heard anything, called again. Now it’s only being loaded today, but dropped off Sunday. Then I get an email saying it’s not being loaded today but Sunday and delivered Monday. I had today off during my first week of work because of this. I’ve now lost a day of pay due to these people. And when I call to speak to a supervisor, “shockingly” none are available despite telling multiple people to have one call me starting at 9am this morning. Then my boyfriend calls one time and magically there’s a supervisor available.
Now they’re saying it won’t be delivered Monday but an appointment will be set up within 48 hours of when the truck is packed. I didn’t find out that they wouldn’t be here today until almost 2pm. I could have gone to work if I was given the correct information to begin with. Long story short, do not hire Eagle Moving Group or any of their related businesses to move your stuff because they are completely untrustworthy and will renege on everything they say throughout the entire process.
Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet expectations. We understand how frustrating it can be when pricing changes unexpectedly, and we take concerns about transparency and communication very seriously.
Our goal is to provide accurate estimates and clear information upfront, and we apologize that this was not your experience. We will review this feedback internally to improve our quoting and communication processes moving forward.
Reviewed Oct. 8, 2024
We didn't end up using their actual moving services, but the customer service they provided during the process was great. Gianna was so kind and helped walk me through the estimates, and Ashley tried to facilitate a last-minute change request for us. I would recommend their customer service to other people.
Thank you so much for sharing your experience. We’re glad we could provide clear communication and transparency, and we’re happy the refund process was handled smoothly for you.
We’re also glad to hear you found our estimates and pricing reasonable for a long-distance move. Thank you for your kind words and recommendation — we truly appreciate it and wish you all the best in your new city!
Reviewed Oct. 4, 2024
Started on a Thursday with quote, gave deposit but on Friday due to other circumstances needed to ask for a refund and they processed everything quickly. Each person that I talked to from the quote process to the cancellation process was great, they were thorough with all the information I needed and processed everything quickly.
Reviewed Oct. 3, 2024
Great customer service! Zach was very persistent and thorough in getting me the best rate for my move! While we didn’t end up using them due to my husband’s employer taking over and managing our move, I appreciate how thorough they were and it was definitely the best rate that I found and included door to door service, packing, 30 day storage, and much more. I would definitely contact them again for other moves.

Reviewed Oct. 1, 2024
Do not use New Start Relocation. They quoted us one fee and when the movers arrived, it was three times as much AND there was not enough space for our items. We told the broker what we had for our move from NC to New Orleans and they assured us there was space. When the movers came, there was barely space for half of our items so we still need to get the rest from NC on our own. Initially quoted $2600 but we ended up paying almost $7000!! We were told our items would arrive in 4 days. On the day before “arrival” I called New Start and a VERY rude associate told us it could be longer and that it was on the contract (NOT explained prior!!). We found the number for the movers and they told us it would not be until some time in October! They picked up September 19th! One of the worst experiences we’ve ever had! Wish I could give 0 stars!
Thank you for sharing your experience. We’re truly sorry to hear about the significant issues you encountered, including unexpected price increases, limited space, delayed delivery, and poor communication. We understand how stressful and frustrating this must have been, especially when you were relying on a clear timeline and accurate quote.
We take concerns about transparency, quoting accuracy, and communication very seriously. While we strive to provide accurate estimates and clear expectations upfront, we clearly fell short in your case.
Please contact our team directly so we can review your move and see what we can do to help.
Thank you for bringing this to our attention.
Reviewed Sept. 23, 2024
Scott and everyone at customer service were incredible. They communicated and did whatever they could to help me out. I talked to many moving companies and none were even remotely close to what they provided. Other companies clearly were only trying to get us to pay the most as possible and the people at New Start Relocation listened and did whatever they could to make it work for both parties. 10/10.
Thank you so much for sharing your experience and for the incredible review. We’re thrilled to hear that our customer service team was able to support you, communicate clearly, and help make your move work within your needs.
We pride ourselves on being transparent and fair, and we truly appreciate you recognizing that. Thank you for trusting us and for the 10/10 rating — we’re always here if you need us again in the future!
Reviewed Sept. 20, 2024
Yailyn ** aka Ashley is the only reason we didn't cancel our move. She is exceptional at her job, listens without interruption, communicates clearly, apologetic, took ownership and didn't take our explanations personal. She is the silver lining during a very stressful time. Ashley should be promoted to CS Supervisor to train and develop the rest of the team to her skill level.
Thank you so much for sharing your experience. We’re thrilled to hear that our customer service team was able to support you during a stressful time and help keep your move on track.
We truly appreciate your kind words about the level of care, communication, and ownership you received. Feedback like this means a lot to us, and we’re grateful for the opportunity to assist you.
Thank you again for your trust and recommendation — we’re always here if you need us in the future!

Updated review: Sept. 19, 2024
Update - updating this to a four star because I was contacted by their customer affairs department who agreed to issue me a refund of the $515 deposit.
Original Review: Sept. 8, 2024
This was a terrible experience. Scott was the rep who signed us up over the telephone, asked questions about size of apartment etc, finalized the move for 1312$. Asked if I should send pictures of furniture etc and was told no all is good, day of move they show up - start adding things like - we have to catch an elevator the apartment is further away from truck than we cover, you got 350 cubic feet of truck space and you need 150 more. This will add fuel costs and all of a sudden the cost went up by 900$. I asked them to leave, I was threatened that they would charge my credit card. Please do not use their services because the companies they do business with are not vetted. Newstart told me it’s an estimate and you can pay more. So they cannot be trusted,

Reviewed Sept. 8, 2024
Eagle Moving Group is dishonest and a scam. I was quoted a price and then upon pick up they told me I owed an additional $2600. I did not pay it and ended up leaving some of my things behind I still paid additional 1000 with only taking half of my things. It has been three weeks and I still do not have my things. I received a call tonight saying they will be here tomorrow night (I was told I would get 2 days notice). I was given a balance that I would owe upon delivery and now I am told I owe 800 more and that they only accept cash. Eagle moving does not return phone calls or emails in a timely fashion. It takes multiple calls before they even return your calls. I filed a complaint with the BBB and they never responded to my complaint. Do not use this company! It has been a complete nightmare for me.
Reviewed Aug. 29, 2024
New start relocation has been great to work with. They offered a great move and communication. Great customer service. Make me feel comfortable about my move. Explain everything to me and the time told was just right. Highly recommended.
Thank you so much for sharing your experience! We’re thrilled to hear that our team was able to provide clear communication and great customer service throughout your move.
It means a lot to know we helped you feel comfortable and confident during the process, and that everything went according to the timeline. Thank you for the recommendation — we truly appreciate your trust in us!
Reviewed Aug. 29, 2024
Don’t use this company. I booked with Eagle Moving Group and was told what it would cost to move from Mississippi to Texas. Once the movers arrived they said it would cost twice what was on my original estimate. Said it would take about a week to get my stuff delivered once they left. I had no communication with them. I called and would leave messages and nothing. After weeks I finally got my stuff BROKEN. I have called the claims department and no one answers I have sent emails and nothing. So please do your homework before booking with this company. THEY SUCK and scam people out of their hard earned money.
Reviewed Aug. 21, 2024
I just want to commend two employees for their kindness. Kent was extremely helpful. He explained in detail everything I needed to know about my move. More than that, he answered all of my many, many questions. He was considerate and friendly and made me feel important as a customer. Julia was polite and kind. It was obvious that her priority was to help me and it was clear that she enjoyed helping people. It was a pleasure to talk to her. Both of these employees made me feel very special.
Thank you so much for taking the time to share your experience. We’re thrilled to hear that our team was able to provide such helpful, friendly, and attentive service.
We truly appreciate your kind words and are glad that our team made you feel supported and valued throughout the process. Thank you for recognizing the effort and care our staff puts into every move — it means a lot to us.
Reviewed Aug. 16, 2024
Do not use Eagle Moving Group. We called eagle moving group and got an estimate for moving from Oklahoma to Denver. When the movers arrived it was a different company that contracts with eagle moving group and they took 10 minutes to look around and then said it was going to be 3 times the amount estimate. They stated that we were going to take up more space than what was estimated. I had measured every piece of furniture and had fewer boxes than what was on the estimate. I even offered to remove items and them just take the furniture and the specified number of boxes listed in the estimate and they still refused to reduce the estimate. Now we are stuck tracking down a Uhaul and asking friends and family to help us load the truck, I have no idea how we are going to unload the truck once we get to Denver.
Thank you for sharing your experience. We’re sorry to hear that your move did not go as expected and that you encountered unexpected price increases and service issues. We understand how stressful and frustrating this situation must have been, especially after taking the time to measure your belongings and prepare accordingly.
We take concerns about quoting accuracy, subcontractor performance, and communication very seriously. While we strive to provide clear expectations and accurate estimates, we regret that we fell short in your case.
Thank you for bringing this to our attention. We will review your feedback internally as part of our ongoing efforts to improve our processes and ensure a better customer experience moving forward.

Original Review: Aug. 15, 2024
I received a quote from Eagle Moving for a cross country move. I was very specific with the number of boxes, bins, descriptions, and measurements and photos of our large and unusual items. They gave a quote. I accepted the terms of the shipment. Then they did a bait and switch. I did not receive the service that I was promised. They broke many things. It took way longer than was expected. Poor communication. Wanted to charge me a flight of steps for every six steps. For my damaged items they offered me $.10 per pound. That covers nothing. Stay away because even though they seem great upfront, they change everything and leave you stuck with using them anyways because it is your moving day when you find out about all of the changes.
Thank you for sharing your feedback. We’re sorry your experience did not meet expectations and understand how frustrating it can be when communication, timing, and pricing change during a move.
Long-distance moves can involve multiple parties, and our goal is to provide accurate estimates and clear communication from start to finish. We take concerns about pricing changes, service expectations, and damage seriously, and we encourage customers to document any issues at the time of service so they can be addressed through the proper channels.
We appreciate your feedback and will use it to improve our processes moving forward.
Reviewed Aug. 8, 2024
This is a scam. They quote a price in the contract then add on more charges day of the move. Go to another company. These are not honest people. It's an argument trying to get back the required deposit. They don't make a full refund either.
Reviewed Aug. 3, 2024
They flat out lied to me about my delivery date. I have no clothes, cooking utensils and they inform me it could be up to 3 weeks before I get my delivery. I was told my delivery date was the next day. Do not under any circumstances use this company.
Reviewed Aug. 3, 2024
I'll make a long story short as possible. They arrived 1 day early. Wanted an extra $2000 when I had a firm quote. They delivered 13 days late after the promise date. This was a move from mn to az . Half of our belongings were damaged beyond repair including 2 big screen tvs, 3 pictures, originals. Countless dishes and accessories. One antique oak table was smashed into 6 pieces. Upon delivery they asked for another $1000. They have a lot of guts. After pickup there was no one to take our calls. I hope this company and everyone in it rots in hell.
Thank you for sharing your experience. We are truly sorry to hear about the significant delays, unexpected charges, and damage to your belongings. This is not the level of service we aim to provide, and we understand how upsetting and stressful this situation must have been.
We take concerns regarding pricing transparency, delivery timelines, and claims very seriously. We also regret that you were unable to reach our team after pickup, as consistent communication is a priority.
Thank you for bringing this to our attention. We will review your feedback internally and work to improve our processes moving forward.
Reviewed July 25, 2024
WORST COMPANY- STAY AWAY. Quoted us over the phone, told us they could assure they’d be to our new home the day of our move in date, we gave a deposit of $2,000. Then they showed up the day of the move and said it would actually take 9-21 days to get to us- that possibility was NEVER DISCUSSED on the phone. Their customer service then said absolutely ZERO REFUND- they were rude and adamant about that. To expedite and extra charge us it would going to double our quoted amount. So we fired them and lost 2k and have to come up with a new plan to move now that our home is all packed up.
Reviewed July 17, 2024
Stay away from this fraudulent company!! I used this company to move from Tennessee to Massachusetts and they absolutely took advantage of me. First off, they are not the movers, they will sell your contract to a third party who will charge you a whole new fees on the day of your move. Eagle Moving Group would give you a low quote to make you go with them but be warned!! This quote would not cover even half of your household move. They ask at the initial phase how many beds you have and other big items you have but they will intentionally give you a low quote.
You will find this out on your moving day when you have no choice but to pay what the third party is charging you. This happened to me and I am on a mission to get this fraudulent company out of business. I had to leave my elliptical behind because the third party that Eagle Moving Group sold my contract to was trying to charge me for each and every inch of the little truck they came with. At the end, most of our stuff were either thrown away or stolen by the third party or Eagle Moving Group.
I was given a quote of $6,000 by Eagle Moving company which I paid but when the third-party movers came they refused to move anything saying my stuff was more than expected so I was forced to pay $4,800 in addition. Altogether my move cost me $10,800 also my things were taken. Eagle Moving Group has one of the worst customer service. They were rude especially one of them called Daniel. He asked me not to write a negative review because he new I was unhappy with everything they did to me. Stay away from this company or you will be sorry!!
Reviewed July 14, 2024
Horrible experience. They are just moving brokers and not the actual movers. They gave us many fake promises and once we gave them the first part of the payment they completely ghosted us. They promised everything within 3 days and it took 16 days. Was supposed to cost $6.7k and ended up costing $11k despite my wife walking through each and everything we had for 1.5 hours on the phone. I almost never write reviews but we lost so many hours or sleep and so much money in this that I wanted to share our experience.
Thank you for sharing your experience. We’re truly sorry to hear that your move did not meet expectations, especially given the significant delays and cost increases you experienced. We understand how stressful and disruptive this must have been, particularly when you were relying on clear communication and accurate estimates.
We take concerns about transparency, pricing, and delivery timelines very seriously. We strive to provide reliable service and clear expectations throughout the moving process, and we regret that we fell short in your case.
Thank you for bringing this to our attention.
Reviewed June 25, 2024
We hired Eagle Moving Group who contracted our cross country move to Moving Wise Services. Our movers were scheduled to show up and did not show up until 3 days later. Upon arrival, the movers' truck was completely full of trash, and they smelled of marijuana. The team of 3 movers were not aware of the package we had bought with Eagle Moving Group. They had not been informed that we had agreed to a full packing and moving service, but they got to work. Over the course of the next several hours, paint was spilled on the floor and tracked throughout the house, items were left behind and we had to correct them after they had gotten the truck packed, I found my compound bow to be broken and their lunch and packaging trash left around and inside of the house.
Upon completion of the job, Mike, the foreman, told my husband that it would be twice as much as what we originally agreed to. Mike said that the amount allotted on the truck was not enough for the number of items we had. We had given larger numbers and bigger items (such as a riding lawn mower, which we do not have) in order to account for more space on the truck and over estimate what we would need. He said we were now being charged for moving materials, packing, and even more space on the truck, despite already having agreed to that in the original price.
With everything packed, we were able to come to a compromise even though it was not what we originally agreed to. One month later our items arrived. We arranged for them to be stored while we waited to close on our house. The items that arrived were mostly broken, water damaged, dented, or just outright completely falling apart. Keep in mind beds, bookshelves, couch, every single picture frame we had, filing cabinet, decorations, dresser, chairs, tables, books, clothes, lamps, you name it, it was damaged. I accepted some things would be damaged in the move, but the sheer numbers and size of things damaged from a "professional" moving company is shocking.
Thank you for sharing your experience. We are truly sorry to hear about the delays, communication breakdowns, and damage you experienced during your move. This is not the level of service we strive to provide, and we understand how frustrating and stressful this situation must have been.
We take concerns regarding subcontractor performance, pricing transparency, and claims very seriously. While we work with a network of moving providers, we remain responsible for ensuring that every move is handled professionally and that expectations are clearly communicated. We regret that we fell short in your case.
Thank you for bringing this to our attention. We will review your feedback internally as part of our ongoing efforts to improve our processes and ensure a better customer experience moving forward.
Reviewed June 3, 2024
If you have a choice, go with someone else, but not Eagle Moving Group. The Subcontractor who did the pickup for my Move had different information than I had shared with the broker. The broker's Volume calculation was not accurate at all. The Subcontractor calculated more than double what the Eagle did. In that case, Eagle's phone support had been a nightmare. Eagle Moving Group does not offer reasonable service. Stay away from them!!!
Reviewed May 13, 2024
Do not use Eagle Moving Group. They have a complex scam of 1) Begins with the "nice young man" who is about to be a new Dad (whom you can't get ahold of after the "hook is set" - he even "upped the original quote because people always under estimate"). 2) Coming in with a low quote, that even gets "verified" before the actual movers come in, 3) Quote comes from the moving company day of 40% higher than original quote. They didn't show up with the actual truck, but a Penske rental, so no verification of how much space is getting used. 4) You never get to talk to the same person. They keep shuffling you around "they're on the phone", "they're out today"....RUN AWAY!!!! AND, they clearly paid their ratings.
Reviewed May 13, 2024
Please stay from Eagle Moving Group. They totally ruined my move by promising a certain price and on the day of the move they doubled it which was completely out of my price range. They also did not return the $1300 deposit that I gave for this move. If you're looking for an honest and clear moving company, please look elsewhere.
Reviewed May 7, 2024
I'm selling two homes in the same cul-de-sac and we're moving out to Washington State. The Eagle Moving representative that I talked with, we went through each house room by room and I told him what was in it. He was very thorough. He definitely knew what he was talking about. He was a senior rep for the company. He also gave me discounts for being military and for being a senior. So that helped. I have followed up with him and we're more or less on track.
Thank you so much for sharing your experience. We’re glad our representative was able to walk through each home thoroughly and provide clear guidance throughout the process.
We’re also happy to hear that our team was able to offer discounts and support during your move, and that everything is on track. Thank you for your trust and for choosing us — we’re here for you every step of the way and wish you a smooth transition to Washington State.
Reviewed May 7, 2024
We did the inventory and quote over the phone with the rep from Eagle Moving Group. I told her what I had and asked her the average amount of boxes people tend to need. Her knowledge level about the process was high. I set up my move with them where they're going to be pack everything up, take my stuff, and unpack it at the new location.
Thank you for sharing your experience and for choosing us for your move. We’re glad to hear our team was knowledgeable and able to walk you through the process clearly. It’s great to know you felt confident setting up a full-service move with us. We appreciate your trust and look forward to helping make your move as smooth as possible.
Reviewed May 4, 2024
They did an excellent job. I hired them in a very short notice and were able to accommodate us right away. Movers were very professional, on time and even gave me a month of storage for free. Everything went smoothly. Though I recommend, moving companies should send someone to measure up the stuff to be moved. Customer service was good and explained everything properly.
Thank you so much for sharing your experience! We’re glad we could accommodate your move on short notice and that everything went smoothly.
We truly appreciate your kind words about our team’s professionalism, punctuality, and customer service. We’re also happy to hear the storage solution was helpful.
Thank you for the feedback about measuring items — we’re always looking to improve our process and will take this into consideration.
Thank you for recommending us — we truly appreciate your trust and are here if you need us again in the future!
Reviewed May 2, 2024
The team of movers for both pickup and drop off were amazing. The packing was very well done, all items arrived with no damage. The men were personable and profession, pleasant, polite and they worked quickly and carefully. They seem to all get along. During this stressful out of state move, they made things go perfectly. They showed up on time, called ahead of arrival, everything went according to plan. My estimate was accurate and the website was easy to use. Look no further - Eagle Movers run a great operation and hire the best movers!!
Thank you so much for sharing your experience! We’re thrilled to hear that your out-of-state move went smoothly and that our team provided professional, careful, and efficient service from start to finish.
We truly appreciate your kind words about our packing, communication, and overall process. It means a lot to know that everything arrived safely and that the experience was stress-free during such a big move.
Thank you for the recommendation — we’re grateful for your trust and are always here if you need us again in the future!
Reviewed April 30, 2024
Eagle Moving Group is the worse moving company, they charge me 1800 then when they got to the house they charge me an additional charge of 2000 for packaging up my stuff, they leave half of my stuff in my house, they are scammer and thieves. I I would not recommend them to my worst enemy.
Reviewed April 25, 2024
I like their price and convenience. We got a quote and it was a good experience.
Thank you for your feedback. We’re glad to hear you found our pricing and convenience to be a positive experience. We appreciate your business and are happy we could help make your move easier.

Updated review: Aug. 20, 2024
I have had communications with this company and all issues identified in my previous review have been corrected. I recommend this company for future moves.
Original Review: April 11, 2024
This move was for my son's household effects. He was relocating from Atlanta, GA to Orlando, FL. I called Eagle Moving Group to get a quote and Jake ** provided me a budgetary quote based upon the information I provided him. That quote was for $2,006.40. I paid a down payment in the amount of $996.00 on March 11, 2024 using our VISA credit card. Subsequent to that payment our son provided Jake ** and updated estimate of the household effects to be moved and Jake ** provide us a revised quote on 3 April 2024. The revised quoted price had escalated from $2,000.40 to $3,657.04 an increase that was justified by the revised estimate of household effects. Jake ** requested that we pay an additional $800.00 based upon the revised quote that Jake ** provided on 3 April 2024. The movers arrived on 5 April 2024 and our son paid $1,181.00 prior to any work starting. He paid the $1,181.00 on his Credit Card.
The household effects were delivered to his apartment in Orlando, FL today the 10th of April and he paid $1,297.00. We were quite surprised at the following price increases: 1) That we were charged a 3% CC fee on on all payments prior to 10 April 2024 without being notified that we would incur those expenses. 2) The final cost of this move was $4,274.00. That was an increase of $616.96 over the revised quote provided on 3 April 2024. Overall, I guess I am responsible for this fiasco, as I failed to do sufficient research on Eagle Moving Group.
After the fact, I researched their reviews and I certainly am not the only client that has been terribly disappointed with Eagle Moving Group. I did not realize that Eagle Moving Group was a brokerage firm. Not a moving company that only subcontracts the move to other companies. I can assure everyone that under no circumstances that I would consider using Eagle Moving Group for any possible future move. Eagle Moving Group did not provide any services other than a very preliminary estimate which was totally useless and then subcontracting the move to other vendors.

Updated review: Aug. 22, 2024
It is my pleasure to update and improve my rating of this company. On 4/9/24 I submitted a very honest and detailed review of "Eagle Moving Group". Just two days ago I received a call from a very warm agent named Julia, informing me that the company has been undergoing many changes, and they will now reimburse me for my loss. This is an equitable solution, and I am happy to revise my review to one of complete satisfaction and give 5 stars! Thank you, Julia. If I ever move again, I will be sure to call you to arrange the relocation process.
Original Review: April 9, 2024
This company promised much and delivered little. I was told the movers would arrive on a specific morning; they did not show until long after dark. They taped everything up and ruined several items by tapping too tightly. They left a mess - 12 empty spools from all the tape that was used. When I arrived at my new home, several items were broken, several items were missing, and I received an item that was not mine. I have been trying to return the expensive bed frame and have my items found, to no avail. I have called, emailed, and texted multiple times. The first call I made the girl was super nice and told me to text her a picture of the frame, which I did. Have not heard from her since. I explained that I was not overly concerned about any of the broken items, but there was one missing item that was important to me and that was all I wanted.
Each time I call I am given the runaround, placed on hold for very long periods, and have even been shamed by one employee after he gave me a bogus website and I told him it was not real. Just now, I was on hold again – 35+ minutes and counting. I was told I would be placed "on a brief hold". Finally, someone came on and told me she was from “Cross Country Movers”, and when I told her the problem (I promise I stayed cool and calm with no yelling or cursing) - she hung up on me. I would be happy for a reimbursement so I could replace what was lost but cannot even get information for that process. Once before I was on hold for 45 minutes and was disconnected by them. Honestly, I would not hire this company with your money.
Reviewed April 7, 2024
Do yourself a favor and pay for a local or nationally known moving company. The salesperson I dealt with was Nick. After initial payment he stopped answering the phone. Customer service is closed Friday to Sunday. Day 5 of not having any furniture. They are a 3rd party contractor that uses INSTAMOVER. Another worthless company.
Reviewed April 5, 2024
Do not!!! Do not!!! Do not use this company. Movers came to my home and hit a car and left and told their employer I canceled. Which was a complete lie. They refused to come back and I had to find new movers last minute. Total horror movie. Their excuse was I had too much stuff and I refused to pay. Lies on top of lies!! Do not book with this company. Then their operation manager Moshe ** had a nerve to email me to tell me their employees did nothing wrong and that I'm lying!! Instead of saying "I'm sorry for my employees' actions." This company are liars. Do not book with them.

Reviewed April 2, 2024
Eagle Moving Group was the best moving company we have employed to date and we will involve them for our future moving requirements as a whole. From the front office to the assessor to the moving team, everybody was PROFICIENT and MINDFUL of our necessities. Our movers-all blew away taking our action as calm as could really be expected. They worked rapidly and productively, and I could have requested them to do nothing contrastingly or better. They truly dealt with our effects and treated us with the highest regard. They are an A+ movers!! Much thanks to you!
Thank you so much for sharing your experience! We’re thrilled to hear that our entire team—from the front office to the moving crew—provided professional, efficient, and respectful service throughout your move.
We truly appreciate your kind words and are glad we could help make your move feel calm and organized. Thank you for the A+ rating and for choosing us — we look forward to helping with your future moves!
Reviewed March 27, 2024
Eagle Moving refuses to abide by the contract and refund me for the space not used. As specifically stated in the contract, "If load is less than 1786 cubic feet, once done loading, price will go down by binding rate of $2.70." Only 1,000 feet was used. Moving truck arrived two hours late. When the truck was opened, it appeared it had been involved in a roll over. (This was only a 200 mile move.) Of the seven pieces of expensive furniture, only two came through unscathed. Four were smashed and destroyed. I had to lay the furniture out like they do with airplane crashes to set the pieces out to identify them. No apologies for destroying my furniture, but they were insistent on getting paid before I could even determine the extent of the damage. I would have been better off to have burned the items in my front yard and avoided the moving fees and aggravation.
Thank you for sharing your experience. We are truly sorry to hear about the significant issues you encountered, including the delay, damage to your belongings, and concerns regarding contract terms and pricing. This is not the level of service we aim to provide, and we understand how frustrating and upsetting this must have been.
We take concerns about contract compliance, pricing accuracy, and claims very seriously. We also regret that you felt pressured to pay before being able to fully assess the damage.
Thank you for bringing this to our attention. We will review your feedback internally as part of our ongoing efforts to improve our processes and ensure a better customer experience moving forward.
Reviewed March 19, 2024
I contracted with Eagle Moving Group to move my son from Upstate NY back to Ohio when he left the Army. Their quote was wrong by several hundred dollars (and I stuck to the packing list exactly), and they were very difficult to get a call-back from. When the actual movers arrived, it was a different company. The drivers didn't understand English very well, and did not communicate much (Just shrugging off comments and questions). The same with the drop-off drivers. Since they required a fairly substantial deposit (that turned out to be non-refundable) I had to deal with them. They also forgot to provide weight slips as I had asked for multiple times.
Thank you for taking the time to share your experience. We understand how frustrating it can be when a move does not go as smoothly as expected, especially during an important transition such as your son’s relocation.
Eagle Moving Group operates as a licensed moving coordinator (broker). While we assist with estimates, scheduling, and coordination, the motor carrier assigned to the move performs the physical pickup and delivery, which is why a different company handled the transportation. Carrier assignment and driver staffing are disclosed in the agreement and are standard within the interstate moving industry.
All estimates are based on the inventory and details provided at the time of booking. Final charges are determined by the carrier based on the actual shipment and services required at pickup. We regret that the estimate did not align with the final cost and that communication did not meet your expectations.
Regarding weight tickets, carriers are responsible for generating and providing official weight documentation upon request. We encourage customers to contact our customer service team so we can assist in obtaining any missing paperwork directly from the carrier.
We appreciate your feedback, as it helps us identify areas where communication and follow-up can be improved. Should you wish to discuss your account further, our customer service department remains available to assist.
Sincerely,Customer Service Team
Eagle Moving Group
Reviewed March 17, 2024
We utilized Eagle Moving for a local move last week and we were extremely happy. There wasn't a lot of stuff so it was moderately simple and they let our daughter utilize a few closets for her garments and, surprisingly, dismantled two beds. We really wanted an large armoire and ruler bed moved out of our own home to our garage and I called them. It was a minimum one hour charge yet was the best money spent not doing this without anyone else's help. Will suggest!
Thank you so much for sharing your experience! We’re glad we could help make your local move easier and that our team was able to assist with the extra tasks like disassembling beds and moving large furniture.
We’re happy to hear the service was worth the cost and that you were pleased with the outcome. Thank you for recommending us — we truly appreciate your trust and are always here if you need help again in the future!
Reviewed March 17, 2024
I have moved on many times yet the team of Eagle Moving were without a doubt my top favorites. I had a new back physical issue and these men of honor were exceptionally understanding and supportive and moved things to my vehicle too. They were well mannered, opportune and treated my classical furniture with care. They actually look at in and asked questions to ensure proper position and request. Before the move, the owners rushed to answer and planning was simple. All estimates were made sense of quite well and they resolved every one of my questions. I needed to have every one of my things moved to storage as in the middle between properties yet I have proactively booked Eagle Moving for my move into my new property. I enthusiastically recommend this Eagle Moving for all your moving requirements!
Thank you so much for sharing your experience and for the heartfelt recommendation. We’re truly glad our team could support you during a challenging time and help make your move easier and safer for you.
It means a lot to hear that our crew treated your furniture with care and that our communication and planning helped you feel confident throughout the process. We’re honored to be your top choice and look forward to helping with your next move.
Reviewed March 17, 2024
This company is not difficult to plan with and keep you by and by updated in the interim. Pricing is sensible and their assessments were exceptionally precise. Movers are productive, were exceptionally cautious with my few antiques and dismantled/reassembled my huge king bedframe and antique dining table easily. They are both polite, ask more than once how to situate furniture and are likewise extremely charming to visit with. I would highly suggest Eagle Moving Group!
Thank you so much for sharing your experience! We’re glad to hear that our team made the process easy to plan, kept you updated, and provided accurate pricing.
We truly appreciate your kind words about our movers’ professionalism and care, especially with your antiques and large furniture. It’s great to know they were both efficient and respectful throughout the move.
Thank you for recommending us — we truly appreciate your trust and are always here if you need us again in the future!
Reviewed March 16, 2024
I had a fantastic experience with Eagle Moving Group for my significant distance moving from FL to CA. They are entirely dependable and cautious. They wrapped all televisions, mirrors and glasses furniture with blankets and other enormous furniture with plastic wrap. They showed up on time, sooner than the planned time. I was amazed to the point that two man can move every one of the three rooms furniture and over 20 major boxes. They are so proficient and fast and the cost is truly sensible. It was the most lowest I have at any point cited. I truly value their focused and will prescribe to my friends as a whole and families!
Thank you so much for sharing your experience! We’re thrilled to hear that your long-distance move from Florida to California went smoothly and that our team provided reliable, careful, and efficient service.
We truly appreciate your kind words about our packing and protection, punctuality, and affordability. It means a lot to know we were able to exceed your expectations.
Thank you for recommending us to your friends and family — we’re grateful for your trust and are always here if you need us again in the future!
Reviewed March 16, 2024
I strongly suggest Eagle Moving Group since they have assisted me with moving twice over the most recent couple of weeks. What I truly like about them is their responsive correspondence and willingness to pay attention to feedback and make a move on it. Whenever I first moved with them I gave some feedback in regards to the mover effectiveness and they promptly gave me a partial discount to justify the expense appropriately. What's more, the second time I move with them, I could see the extraordinary enhancement for mover productivity and they moved everything way quicker than anticipated.
They additionally gave incredible adaptability to accommodate my timetable since we didn't know when my fiancé would show up, however they made it work perfectly as the movers showed up right when our truck left. The movers are additionally exceptionally pleasant and be extremely careful with our furnishings, I truly delighted in working with them and will hire them in the future and recommend to my friends going forward!
Thank you so much for sharing your experience and for trusting us with your move—twice! We’re glad we were able to respond quickly to your feedback and make adjustments to improve the service.
We’re also happy to hear that our team provided the flexibility you needed and that the movers were professional, careful, and efficient. Thank you for recommending us and for your continued support. We look forward to helping you again in the future!
Reviewed March 16, 2024
I wanted a moving organization soon. This moving company addressed my call speedily and sent me the statement immediately. They accompanied a assistant, an exceptionally huge moving truck and was extremely proficient in wrapping up the furnishings. My home is two story, rooms are higher up. He assisted in completing the feasting with staying, three rooms including beds inside half day and was careful with my property. I was extremely dazzled with their proficiency and opportune reaction. Much thanks to you Eagle Moving for all your assistance. You had been a lifeline to my expecting to move all the furniture inside short notification. In the event that I want a moving company once more, I most certainly will hire them.
Thank you so much for sharing your experience! We’re thrilled to hear that our team was able to respond quickly and provide efficient, careful service on short notice.
We truly appreciate your kind words about our professionalism, speed, and care for your belongings. It means a lot to know we were able to make your move easier during a busy time.
Thank you for choosing Eagle Moving — we’re grateful for your trust and are always here if you need us again in the future!
Reviewed March 15, 2024
I highly suggest these movers. They were fast and effective. We moved from FL to CA in a multi day move, and the owner was engaged with each step of the cycle. His team was dedicated and extremely cautious. They wrapped all huge wood decorations, large numbers of which contained mirrors. No things were broken, scratched, or imprinted. He personally dismantled and wrapped the room dock and reassembled it at the opposite end. He also wrapped a great deal of different goods. Their pricing was entirely sensible. In the event that you are searching for a quality mover, you deserve to basically contact this mover.
Thank you so much for sharing your experience! We’re thrilled to hear that your long-distance move from Florida to California went smoothly and that our team provided careful, professional, and attentive service throughout the process.
We truly appreciate your kind words about our packing and protection, especially with large wood pieces and mirrors, as well as our attention to detail with disassembly and reassembly. It means a lot to know everything arrived safely and without damage.
Thank you for recommending us and for recognizing our fair pricing — we truly appreciate your trust and are always here if you need us again in the future!
Reviewed March 11, 2024
My recent relocation was nothing short of exceptional. Moving from FL to CA was a significant undertaking, but Eagle Moving made the process smooth and stress-free. Throughout the entire process, communication was outstanding. They kept me informed every step of the way, from the initial planning stages to the final delivery of my belongings in CA. Despite the long distance and logistical challenges involved in interstate moving, their team handled everything with ease and efficiency. I cannot recommend Eagle Moving highly enough to anyone planning a move.
Thank you so much for your kind review and for trusting us with your move from Florida to California. We’re thrilled to hear that our team was able to make the process smooth and stress-free, and that our communication met your expectations throughout the journey. Long-distance moves can be complex, so it means a lot to know you felt supported every step of the way.
We also appreciate the private feedback and are glad we could help coordinate your delivery timing and provide transparent pricing. Thank you for recommending Eagle Moving — we truly value your trust and are always here to help with any future moves.
Reviewed March 7, 2024
They carefully itemized every single item I had and quoted me $3,000. When the mover showed up, they added $2,000 to the price or refused to move me. The box count was only 28 when I had told them it would be 40. I even called them before the move to ask what size box they counted as “a box.” I was told Home Depot medium. I told them I was using at least 15 large and was told that was fine because I had so many fewer in total. They tried to tell me my moved “weighed” more than the phone estimate and as I sat there all packed up and near tears, they threatened to leave unless I signed paperwork saying I would pay $2,000 more. I had no choice but to pay this. Absolute bait and switch! I want my $2,000 they scammed me out of back!!!
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations, especially regarding pricing and communication. We understand how stressful moves can be, and we apologize for the frustration this caused.
We take concerns like these seriously and are always working to improve our processes to prevent issues like this from happening.
Thank you for your feedback,
Reviewed Feb. 15, 2024
A very nice moving company did excellent work, earning five stars. This is the second time I've engaged them for a move, and I'm quite pleased. The relocation crew handled everything from start to finish. Throughout the transfer, they demonstrated professionalism and attention to detail. They carefully packed and loaded my possessions, making sure that everything was safe for the road ahead. Throughout the journey, they provided me with all updates and information. I could not be happier with the outcome.
Thank you so much for sharing your experience and for trusting us with your move—twice! We’re thrilled to hear that our team provided professional, attentive service from start to finish.
It means a lot to know that you felt supported throughout the process and that your belongings arrived safely. Thank you for your continued trust and the five-star rating — we truly appreciate it and look forward to helping you again in the future!
Reviewed Jan. 31, 2024
The most recent workplace relocation by Eagle Moving Group served as an example of their professionalism and effectiveness. The crew from Eagle Moving Group demonstrated a deep understanding of the unique challenges associated with moving an office. Everything they did demonstrated their meticulousness, from disassembling and packing office furniture to carefully handling fragile computer equipment.
What sets Eagle Moving Group apart is their commitment to minimising business disruption throughout the transfer. The office equipment moved with ease allowed us to swiftly start up again at our new location. If you're looking for a partner who can manage the challenges of office relocating and ensure a smooth transfer, Eagle relocating Group is the ideal choice.
Thank you so much for sharing your experience! We’re thrilled to hear that our team was able to support your office relocation with professionalism and care.
We understand how important it is to minimize downtime during a business move, and we’re glad our crew was able to handle your furniture and equipment efficiently while keeping everything protected.
Thank you for the recommendation — we truly appreciate your trust and are always here if you need us for future moves or office relocations.
Reviewed Jan. 26, 2024
This is a long review, so if you want the gist... When you call around, companies will say to be careful. Moving companies will promise the world and under deliver - This company does EXACTLY THAT. STAY AWAY FROM THIS COMPANY, DO NOT USE THEM. IT'S NOT WORTH IT. On October 9, 2023 we got in contact with Eagle Moving to facilitate our move from California to Texas. We spoke with Nick G, he consulted with us on what our needs were, what was moving in our house, the distance of the move, etc. We spoke with other moving companies and found out that for a move this large, most companies will fill a moving truck then unload, reload and then transport to the final destination.
Lie #1 - He assured us that Eagle Moving does not do that and our shipment would go straight to Texas. When the movers showed up on January 10, 2024, they told us the truck would arrive in Las Vegas, they would unload and reload into a new truck.
Lie #2 - He told us we would be getting 6 movers the initial day and atleast 5-6 arrival day. The day they showed up we had 3 movers. The delivery day we only had 2 delivery drivers.
Lie #3 - He told us we could leave light items in the dressers. The movers told us to take EVERYTHING out of the drawers, this isnt a big deal. However, the movers took apart some of our furniture and we are still missing shelves, our bed frame was damaged.
Lie #4 - Nov 20, we told him we would be taking solar panels & batteries and asked if this would be an issue, he said no problem - We were charged an additional $1,000 for him saying it would be no issue and no problem.
Lie #5 - During the consultation and over the entire 3 months we discussed with Nick how we had wine that needed to be moved. He NEVER told us that THE MOVERS DON'T MOVE LIQUIDS... We told him how many cases of wine would be moved and how many wine fridges. This became a major issue on our LAST DAY in the house.
Our items arrived damaged, some items missing, we received extra charges even though we discussed everything with Nick PRIOR. 2 business days prior to our move Nick VANISHED. No responses. He promised during our move he would be our contact and readily available. When I called the company to complain and get help, I was assisted by Jaime & Caelum. Caelum was EXTREMELY condescending. We had movers at our house and it was our last day in the house and as I was explaining everything and asking for someone to call us back for assistance, he condescendingly said "we appreciate all feedback and I'll make sure to pass this message along". His tone alone suggested that he didn't care and it wasn't his problem. We were told multiple times that we would get a call back and NEVER received a call.
This company got our stuff moved but are the definition of promising the world and delivering our stuff damaged & making sure to get extra money out of you. A move half way across the country is hard enough, its sad that a company like this couldn't possibly care any less about their customers.
Thank you for sharing your experience. We’re truly sorry to hear that your move did not go as expected and that you encountered multiple issues with communication, scheduling, and service. We understand how stressful a long-distance move is, and we take concerns about damage, missing items, and additional charges very seriously.
We are reviewing the details of your move and the points you raised regarding labor, shipment handling, and the items discussed prior to the move. We also apologize for any lack of follow-up and responsiveness you experienced during the process. We will be reaching out to address your concerns and to review any documentation you may have regarding your shipment.
Reviewed Jan. 24, 2024
All the people I dealt with very customer centric. The sales, QA, customer service and movers. Lessons learned and shared: The estimate was way off by 100%. The move was sold at $5k and is costing over $11k. This is the price the movers gave me after packing and loading. Also Eagle Movers was not the moving company. It was Relo out of Birmingham. The good news is that I now have knowledge of how the pieces and parts fit together.
Thank you for taking the time to share your experience and for acknowledging the customer-focused service you received from our team. We’re glad we could be helpful and provide support throughout the process.
We also understand your concern regarding the estimate versus the final cost. Estimates are based on the information provided during the initial walkthrough, and final pricing can change when the actual inventory, packing needs, and labor requirements differ from the original estimate. We apologize for any frustration this caused and for any lack of clarity around the carrier used. While we coordinate with trusted partners, we understand how important it is for customers to know who will be handling their move.
We appreciate your feedback and the lessons you shared. It’s our goal to improve transparency and communication so customers feel more confident throughout the process.
Reviewed Jan. 21, 2024
Please see my review of the poor service I received on other review platforms and BBB. This moving company is a broker and does not actually perform any moves. I received no assistance from customer service who were actually rude and told me that they would not call their subcontractor. Made the mistake of paying the deposit. Be sure not pay the deposit until they send you the bill of lading and you have coordinated with the subcontractor. Your deposit is basically a broker's fee so once they have your money they will not answer calls or emails. Very questionable business practices. Also, insist on an in person inventory and not the virtual review. They will quote the square footage very low. Whatever they quote as the square footage, you need to double it and then ask for the price. That will give you an idea of how much they will try to increase the price once they have your belongings on their truck.
Also, avoid at all cost having then store your belongings overnight. Try to complete the move on the same day as pickup if possible. They estimated my 4 bedroom, 3 car garage with a basement would fit on one truck. The day of the move they told me I was out of space and need to purchase another truck which doubled the cost. Both Eagle Moving and the local mover performed an inventory and determined the total square footage so how can they both be off by an entire truck load. Either they are the worst Moving company or they intentionally quoted a low square footage and price because they knew they would increase the price later. I refused the extra charges and the local movers got upset. That is when I knew this was a scam.
I called Eagle Moving and they were no help. In the end they only moved one truck load and left me with half the house. No apology, no help from customer service. Worst moving experience. I wish they were just honest like other moving companies. Also, the 4-5 star reviews for this company are questionable since they do not have any movers and subcontract all the work.
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations and that you encountered issues with pricing, communication, and service coordination. We take concerns about inventory accuracy, scheduling, and customer support seriously and are reviewing the details of your move.
We understand how frustrating it is when expectations are not met, especially during a long-distance move. We are reviewing your file and will follow up to address your concerns and clarify what occurred. Thank you for bringing this to our attention.
Reviewed Jan. 12, 2024
We had a HORRIBLE experience with this company. We were in communication months in advance for our move from Charlotte to Houston, where they quoted us at $2200 with the inventory list we provided. It was mostly boxes and only a few lightweight furniture items. We even threw out the couch, bed frame, entertainment unit, dining set and other large furniture items to make the move lighter. Keep in mind, it was a first floor 2 br apartment, no elevators were used and no packing or disassembly was required.
A few days prior to moving day we added 30 extra boxes from a storage unit, which we notified them about. After they loaded up the truck they stated those extra boxes would bring our new total to 8,219 DOLLARS! How does 30 boxes equate to an extra $6,019? We were left no choice but to pay it and was told delivery would take 2-3 days. Our stuff didn’t end up getting to Houston till 2 WEEKS later. Customer service said the price increase was unusual and the billing department would get back to us. We still have heard nothing back after calling multiple times.
Thank you for sharing your experience. We’re sorry to hear that your move did not go as planned and that you experienced a significant increase in cost and a delay in delivery. We understand how stressful moving can be, especially when timelines and pricing change unexpectedly.
We take concerns about billing, communication, and delivery timelines very seriously. We are reviewing the details of your move and the inventory provided to understand what caused the increase. We also apologize for the lack of follow-up from our team. We will be reaching out to address your concerns and provide clarification on the charges and delivery timeline.
Reviewed Jan. 11, 2024
Their service was excellent, and I highly recommend them. Without ever picking up the phone, I was able to get an estimate, choose a moving date, and receive written confirmation of both. Making a reservation was simple, and it was clear that they cared about our needs.
Thank you so much for sharing your experience! We’re thrilled to hear that the process was simple and seamless, from getting an estimate to confirming your moving date.
It means a lot to know that our team was able to make the process easy and that you felt supported throughout. Thank you for recommending us — we truly appreciate your trust and are always here if you need us again!

Reviewed Jan. 4, 2024
I sold the property and found an apartment in a different city because I wanted a change of scenery. The proficiency of the movers ensured a smooth transition. All the things arrived safely and nothing was damaged during the move.
Thank you for sharing your experience! We’re glad to hear your move went smoothly and that everything arrived safely and without damage.
It means a lot to know our team could help make your transition to a new city easier. Thank you for choosing us — we truly appreciate your trust and are always here if you need us again in the future!
Updated review: Aug. 23, 2024
A representative from the company contacted me, as it seems they are under new management, to apologize for the experience I had under previous management. The company offered a partial refund as a solution to the awful experience I had undergone. I shared what I remembered. She then asked if I did not mind being placed on hold to speak with the billing department. I was placed on hold and she returned and shared what they could offer for my horrible experience.
It would have been great if it was more, however, I'm grateful for the follow-up. I pray, that under new management, people will receive the great service and customer service one deserves when undergoing such a stressful event.
Original Review: Jan. 3, 2024
This is a brokerage company, which means they get the job and bid it out to other companies. I'm sure the least expensive bidder wins. I spoke with Nicholas **. We went through my inventory process. He asked about totes, bags and boxes. I provided him with the number of everything. Upon moving day, I received a call stating they cannot deliver my bags, which was discussed during our call. Nicholas never asked or provided any information about the bags, except how many I had. I was informed they would not be delivering them, unless I paid an additional $25 per box, which I declined. I called and spoke with several people on the customer service line asking for a partial refund due to all my items not being delivered. They kept putting me off. The last person I spoke with told me they were working on it and I would hear from someone the next day. Here we are days later and I have not heard anything from anyone.
I contacted the carrier they used, 'Home and Office Movers' and they were rude as well and trying to get more money upon pick and delivery. They told me my items were heavy and it would be an additional $75 for them to bring them in. I live on the first floor. I informed them I'm not paying another dime and to bring my items in my home. Some of my totes were damaged along with other items, which means they don't secure or care about your items. A box was wet and I went through it to find broken class and it was packed and marked fragile. He told me he didn't have time for this. I continued searching until I found it. I paid the companies a large sum of money to deliver my things just as I left them.
Reviewed Jan. 2, 2024
Boy oh boy, quite literally had the experience of a lifetime with this fine company! My long-distance move went without a hitch and all my stuff arrived in perfect shape to me. I cannot say enough good things about them!
Thank you so much for sharing your experience! We’re thrilled to hear your long-distance move went smoothly and that everything arrived safely and on time.
We truly appreciate your kind words and are grateful for the opportunity to help make your move stress-free. Thank you for choosing us — we’re always here if you need us again in the future!
Reviewed Jan. 1, 2024
Felt proud to choose and employ these relocation specialists for the most important relocation of my life; during the wedding mess, it was really hard to send my stuff safely to home. Not just the furniture and clothing but the artwork, sculptures, diaries, important books from the shelf and what not were to be shifted. I appreciate their care for my stuff and hard work.
Thank you so much for sharing your experience and for trusting us with such an important move. We’re honored to have been a part of your transition during such a meaningful time in your life.
We’re glad our team could handle your belongings with care and ensure everything arrived safely, especially your artwork, sculptures, and personal items. Thank you for recognizing our effort and for choosing us — we truly appreciate your trust.
Reviewed Dec. 19, 2023
Absolutely appalling service. Promised to deliver as per our agreed schedule but utterly failed. The packaging was reckless, and they mishandled my items resulting in many damaged belongings. Would not recommend this company to anyone! What a disaster! Inconsistent timing, lack of communication, and appalling customer service from Eagle Moving Group. Many items got lost in the move and when I tried to address the situation, the company showed complete lack of responsibility. Very disappointing!
Reviewed Nov. 18, 2023
Sale representative was quick to promise things that were not provided. Wanted down payment in a check or money order instead of credit card (so no recourse to get your money back). The driver arrived late and with a greater cost vs the original estimate. Such as mattress bags $136. Extra boxes @$1800, additional cost for bulky items. (Mind you many items became bulky.) Said my items would be taken to a hub. Unloaded and reloaded 2-10 days then later stated 5-15 days -which was never originally agreed upon. Only after I call their service department the driver Promised they would load, drive and unload, BUT only if I wanted to pay $4000 more and they could load, drive and deliver and unpack. (Which is what I was originally told would happen in my initial conversation with the sales representative- included in the original estimate).
I would need a bigger truck because my items wouldn’t fit in the one they brought. Driver said he had to leave because he was at my house too long even though he arrived after the scheduled window time. Company only offered $1000 Of my $7400. Back with the remaining Deposit held as a lifetime credit to use in the future and that was only if I signed off that I wouldn’t seek more money back. Horrible experience, misrepresentation on what they would do and they totally took advantage of a single woman. Do not allow them to touch or load anything!
We’re very sorry to hear that your move did not go as expected and that you experienced multiple issues with pricing, communication, and service expectations. We understand how stressful moving can be, especially when details change on moving day.
We take concerns about billing, scheduling, and service commitments seriously. We are reviewing the details of your move and the charges applied, including the inventory, delivery timeline, and payment terms. We will follow up to clarify the situation and work toward a resolution. Thank you for sharing your feedback.
Reviewed Nov. 7, 2023
This company baits clients to give a huge deposit in promise of a reasonable moving experience. people are being scammed left and right please read Yelp and Google reviews. They are a broker not an actual mover and they will send someone that will charge you a ton more or you lose your deposit...unless you are willing to take half if you promise not to write a review. Super scam. Please beware of this company and if you have been scammed by them please contact us **.

Reviewed Nov. 7, 2023
Recently, I received a best service from Eagle Moving Group. It's been a pleasure to use its services and I have to say, they totally exceeded my expectations. From the moment I contacted them, their team was incredibly honest and transparent about their pricing and services. They provided a detailed breakdown of all costs and there were no hidden fees or surprises along the way. I was particularly impressed with their ability to make promises and deliver on them. They handled my luggage carefully and made sure they arrived at my new place in perfect condition. In addition, their responsiveness throughout the process was commendable. They answered all my questions quickly and kept me informed every step of the way. I recommend Eagle Moving Group for anyone in need of a reliable and professional moving company. I highly recommend it.
Thank you so much for sharing your experience! We’re thrilled to hear that our team was able to provide honest, transparent pricing and deliver on our promises.
We truly appreciate your kind words about our responsiveness and care for your belongings. It means a lot to know everything arrived safely and that you felt supported throughout the process.
Thank you for recommending us — we’re grateful for your trust and are always here if you need us again in the future!
Reviewed Oct. 25, 2023
We were so impressed with Eagle Moving Group. The whole process from start to finish was seamless. The movers arrived on time, worked quickly but carefully, and made sure all of our items were packed securely. I highly recommend using this company for your next move.
Thank you so much for sharing your experience! We’re thrilled to hear that your move was seamless from start to finish and that our team provided timely, careful, and efficient service.
We truly appreciate your recommendation — it means a lot to know we were able to make your move easier. Thank you for trusting us, and we’re always here if you need us again in the future!
Reviewed Oct. 18, 2023
The entire shifting and packing process went swimmingly. The movers were experienced and punctual; packing my crockery and crystal decors was a biggie, but with the exceptional packing materials and techniques, they all made it safely to the new home.
Thank you for sharing your experience! We’re glad to hear that your packing and moving process went smoothly and that our team handled your fragile items with care.
It means a lot to know that everything arrived safely and that our packing materials and techniques helped protect your belongings. Thank you for choosing us — we truly appreciate your trust and are always here if you need us again in the future!
Reviewed Oct. 17, 2023
We were unable to continue with our moving plans and were past our grace period. After a little negotiating we were able to get a complete refund of our deposit. Thank goodness for keeping all messages between us and our representative. To all. Be sure you READ all the contract before signing any of the documents.
Thank you for sharing your experience. We’re glad we were able to work with you and issue a full refund after you were unable to continue with your move. We appreciate you highlighting the importance of keeping all communication records and reviewing the contract thoroughly before signing.
Our team strives to be fair and responsive when plans change, and we’re always here to help customers navigate the process. Thank you again for your feedback.
Reviewed Oct. 15, 2023
I have moved back and forth across the country several times without incident - nothing lost, stolen, or broken. This move from Florida to Tennessee was the move from hell. Eagle Moving referred me to Moving Wise Services. There are so many issues I hardly know where to start except to say the issues began with the load out. The movers began with breaking and damaging things before they got on the truck. One man turned over a table to remove the legs without checking if the tile inserts on the top were attached. They all crashed onto the tile floor breaking all but one. I had to request they clean up the mess! This same man did not lift anything; he dragged furniture across the floors.
When I initially contacted Eagle Moving, I stated that I did not want my goods loaded, unloaded and reloaded to another truck. I was assured that would not happen. That was a lie. I also made it abundantly clear that while the majority of the move was boxes, the furniture items were mainly vintage or antique pieces that require special handling. I watched in horror as antique pieces were dragged across the floor prior to being wrapped and loaded. My goods were going to storage in Tennessee because my house was being renovated and was uninhabitable. I met the truck driver at the storage facility. The driver demanded cash rather than the cashier's check I had been told to provide. I brought cash as requested. The driver insisted that I sign that my goods had been received in good order prior to even opening the truck. I had no idea if my things were on the truck. The driver was rude and made me feel anxious.
As the truck was being unloaded I took pictures of several boxes that were crushed or had large holes in then. A box with china had a large hole in the top of it. A box with lamp shades was crushed. A box with framed pictures had a hole punched in it. A wardrobe box had the metal hanger literally folded in half. How does that happen!! I contacted Eagle Moving and they told me to contact Moving Wise. I called and left messages several times and sent messages through their system online. I have never received any response from Moving Wise. My goods are still in storage and will be for a few more months while the renovation continues, so I am unable to open the boxes and truly assess the damage. I will never use Eagle Moving services nor Moving Wise again. This was a disaster!
Thank you for sharing your experience. We are truly sorry to hear about the damage and stress you encountered during your move. We understand how upsetting it is when belongings—especially vintage or antique items—are not handled with the care they deserve.
We take concerns about handling, communication, and service commitments very seriously. We are reviewing the details of your move and the notes regarding the inventory, packing, and delivery process. We also understand the frustration of not receiving a timely response from the moving team. We will be reaching out to address your concerns and to discuss the best way to support you while your items remain in storage.
Reviewed Sept. 28, 2023
This company (Broker) writes low ball estimates by intentionally putting in incorrect cubic feet so as to secure your business and they don’t pay attention to your inventory list either. You then find out on moving day how far off the estimate it is and in order to get your things moved by this bootleg moving company in a U-Haul truck, you have to pay thousands of dollars more. They committed to moving 26 items/74 pieces from Florida - NY for $2,795.00. On August 4, 2023, the original estimate given to me for this amount and I paid them a 50% down payment or $1159.00. My cubic feet was mis-calculated by an astounding 1000cf thus increasing my estimate by an additional $4783!
I was forced to place my move on hold as the movers were not willing to just move what I had paid for or should I say what my move was estimated at. They literally walked off the job stating they were not about to sift through my ** to find 531cf of stuff. When I went to reinstate my move, I called and advised them I want to just move 531cf that I was estimated at. I will make sure the items to be moved are ready for the mover. They then dropped another bomb on me and said the cost to reinstate my move is $1,435.60 which would bring my moving cost now to $9,013.60! At this point, I saw right through this company and the scam they were trying to conduct on me. That cubic feet calculation was too huge to be an accidental error.
I had to pay airfare, hotel expenses and for a rental car to meet these movers in Florida. Needless to say, the move did not take place, as I was not paying another red cent to these thieves! This has been one of the most stressful things I have had to experience. I am disabled and travel is not comfortable for me. It was a total disaster to fly from NY to FL only to return home with nothing done.
This company cannot be trusted and should not be in business. It is the end of September and I am at square one. They have not acknowledged the mistake they made, nor have they tried to work with me to resolve this. Every time I talk to them it seems they are conveniently able to add more expenses to the estimate. After reviewing this company’s profile on the BBB, there are literally 207 complaints in last 3 years and 75 complaints in last 12 months. The company has been open for only 2 years. This is not a good look and they should not be allowed to operate business this way. I want a full refund of my deposit.
We’re very sorry to hear that your experience was stressful and did not meet your expectations. We take concerns about pricing, inventory, and communication very seriously.
We are reviewing the details of your move and the calculations involved, and we will follow up to address your concerns regarding the estimate and the deposit. We understand how frustrating it is to travel for a move that does not occur, and we apologize for the inconvenience this has caused. Thank you for bringing this to our attention.
Reviewed Sept. 27, 2023
Best rate of all moving companies I checked in my area. The company booked very quickly and went above and beyond to accommodate my needs, and the movers themselves were great and conscientious of the time I had to move!
Thank you so much for sharing your experience! We’re glad we could offer a competitive rate and accommodate your needs quickly.
It means a lot to hear that our team was conscientious and respectful of your timeline. Thank you for choosing us — we truly appreciate your trust and are always here if you need us again in the future!
Reviewed Sept. 19, 2023
I wanted to like this company. I did a lot of research with various carriers and after speaking three times on the phone with their sales rep, I felt confident that they would do a good job. My move is not complicated - from CA to CO. Over the phone, I was told the move would take 3-5 days. Nobody ever said anything about the time of the move starting from your "first available date" - so keep that in mind when you are telling your mover about your availability. When the actual shipper arrived, they told me 7-14 days. Whether it's business days or just days, still unclear to me. It has been over three weeks since my things were picked up and nobody knows when my things will arrive. It's been 17 days since my first available date.
Also, be sure to double check the contracted rate of weight. When the movers (Blue Lion) showed up, they had a rate that was a full $2.50/cf higher than the one I had in my contract. This would have made my overage several thousands dollar more than expected. Additionally, the company Eagle hired to move my things left an item that is on my inventory list at my old home. When I called Blue Lion to tell them this, they were nonplussed and unconcerned. I'm already annoyed at the claim form I haven't even submitted yet.
Each time I call Blue Lion, they make up some other nonsense. Like apparently this upcoming weekend they had it noted I am out of town. So that might delay my shipment longer. WTF. I never said I was out of town this weekend. They also had my first available date wrong. It was very clear in all documentation what it was supposed to be. Their record keeping sucks. My things are still in a warehouse in CA. Eagle has done nothing to help except tell me that contractually they have 30 days (business days? regular days? who knows) to deliver my things.
My biggest frustration is that they were not upfront in the three separate, lengthy conversations I had with them about just how this move would go. They contracted out a very unprofessional and unorganized mover. I would have made decisions differently had I been told upfront what I should expect. Now the weather is changing, I don't have many needed items for my work, and I'm losing faith that of the things they did pick up, more items will be lost. It makes me so upset.
I needed the full picture upfront in order to be prepared. I was told just what they wanted to sell me so that I would sign with them. I'm very disappointed and at this point anxious because there is no update still. Eagle is probably a fair group - not great but not terrible. There is usually someone to take your call, but nothing they can really do to help. But who they work with are charlatans - at least in CA. So decide for yourself if that's worth the risk.
Eagle Moving Group is a licensed moving coordinator (broker). While we assist with estimates, scheduling, and communication, the assigned motor carrier performs the physical pickup and delivery and operates within federally regulated delivery windows. The timeframes discussed during booking are estimates only and are based on the First Available Delivery Date (FADD) provided by the customer. Delivery may occur at any point within the carrier’s assigned window, depending on routing, distance, and logistics. We regret that this distinction did not feel clearly communicated.
Regarding pricing, all estimates are based on the inventory and details provided prior to booking. Final rates and volume are confirmed by the carrier at pickup, and any discrepancies between contracted rates and carrier paperwork should be reviewed immediately so they can be corrected before loading proceeds. We encourage customers to contact our customer service team right away in those situations so we can assist in resolving them in real time.
With respect to the item left behind, carriers are responsible for loading, inventory accuracy, and delivery of all listed items. We understand how frustrating this can be and recommend submitting a written notice so the carrier can address the matter appropriately through their claims or resolution process. Our team remains available to assist with follow-up and coordination as needed.
We regret that your experience has been frustrating and appreciate you bringing these concerns to our attention. Feedback like yours helps us continue improving communication and expectation-setting throughout the moving process.
Sincerely,Customer Service Team
Eagle Moving Group
Reviewed Sept. 18, 2023
The group arrived on schedule and took excellent care of all of my possessions, making sure they were packed securely and safely. They even assisted me in taking apart my bed so I could reassemble it at my new residence.
Thank you for sharing your experience! We’re glad our team was able to arrive on time and take care of your belongings with careful packing and handling.
We’re also happy we could assist with disassembling your bed and making your move easier. Thank you for choosing us — we truly appreciate your trust and are always here if you need us again in the future!
Reviewed Sept. 14, 2023
These guys worked hard and took care with my stuff. They wrapped, protected and taking care of all our things. They showed them what all was going and staying. They took apart all our bedroom sets and reassembled at the new house. I'll loved how they cared for our times and valuables with care. I would highly recommend them.
Thank you so much for sharing your experience! We’re glad our team was able to take great care of your belongings and protect everything during the move.
We’re also happy we could assist with disassembling and reassembling your bedroom sets, and that the process felt smooth and well-organized for you. Thank you for recommending us — we truly appreciate your trust and are always here if you need us again in the future!

Reviewed Sept. 13, 2023
Our entire property, including some very huge and heavy antique pieces, was moved by professional movers from Eagle Moving Group. We were able to relocate stress-free because of their professionalism and reasonable rates (we paid exactly what was agreed upon in the estimate). We also used their packaging service to make sure nothing was damage in transit. Congratulations for your success!
Thank you so much for sharing your experience! We’re thrilled to hear that our team was able to handle your move professionally and that everything arrived safely, especially your large antique pieces.
We’re also glad to hear that our pricing was clear and accurate, and that our packing service provided the protection you needed. Thank you for your kind words and congratulations — we truly appreciate your trust and are always here if you need us again in the future!
Reviewed Sept. 11, 2023
The Eagle Moving Group careful handling of my priceless piano put me at ease. I was astounded by their ability to defend it while still making it more digestible. The piano was just as pristine when it was returned as when it had been delivered.
Thank you so much for sharing your experience! We’re glad we could provide the care and protection needed for your piano and help make the move feel stress-free.
It means a lot to hear that your piano arrived in perfect condition and that our team was able to handle it safely and efficiently. Thank you for trusting us — we truly appreciate it and are always here if you need us again in the future!

Reviewed Sept. 6, 2023
My every anticipation was surpassed by this business. I have a lot to be thankful for because of you. You guys are really sweet and careful with my stuff. Thank you, Eagle Moving Group For Such A easy move.
Thank you so much for your kind words! We’re thrilled to hear that we exceeded your expectations and that your move was easy and stress-free.
It means a lot to know our team handled your belongings with care and that you felt supported throughout the process. Thank you for choosing Eagle Moving Group — we truly appreciate your trust and are always here if you need us again in the future!
Reviewed Sept. 5, 2023
I am pleased with this moving crew. They always picked up the phone when I called to ask them anything before I moved. I was relocating from a house to a flat and an art studio, going from one place to two. I had to reconsider some of the goods I had planned to bring because I needed more room for them, and both places had a lot of stairs. In addition to moving everything cheerfully and cheerfully, they also complied with my suggestions regarding what should go into my areas first, etc.
Thank you so much for sharing your experience! We’re glad our team was able to stay accessible and responsive throughout the process, and that we could help coordinate a move from one home into two locations.
We truly appreciate your kind words about our flexibility, communication, and willingness to follow your instructions to ensure everything went smoothly. Thank you for trusting us — we’re always here if you need moving help again in the future!
Reviewed Sept. 4, 2023
The movers arrived on time and worked quickly and carefully to protect our stuff. Their good attitude and hard labour kept the mood upbeat all day. The service was reasonably priced, considering the scope of the project and their level of commitment to it.
Thank you so much for sharing your experience! We’re glad our team arrived on time and handled your belongings carefully while maintaining a positive and professional attitude throughout the day.
We also appreciate your feedback about our pricing and commitment to the job. Thank you for choosing us — we truly appreciate your trust and are always here if you need us again in the future!
Reviewed Aug. 24, 2023
Pickup of goods was great, Delivery was horrible. Main issue is 11 missing boxes never returned. Some boxes opened, rummaged through and retaped. Other boxes opened but not retaped. Boxes damaged, items broken and soiled (wet), How did they get wet? No rain! Mattress wet and cover torn. Failed to provide 24 hour advance notice of delivery. Two teenage movers with ankle monitors. Is this legal? Should have been advised prior to their arrival. Inconsistent payment process caused additional hardship. Claim filed with no response from company. Deliberate and intentional damages. Do not do business with them!
Thank you for sharing your experience. We’re sorry to hear that delivery did not meet expectations and that your belongings arrived damaged or missing. We take concerns about missing items, damaged goods, and communication very seriously.
We are reviewing the details of your move and the claim you filed. We understand how frustrating it is when items arrive wet, opened, or damaged, and we apologize for the hardship this has caused. We will follow up to ensure your claim is reviewed and to provide clarity on next steps.
Reviewed Aug. 20, 2023
These guys made my son's move from a 1 bedroom apartment in Cambridge, MA to our home in Harpswell, ME a breeze. We were so nervous about whether they would be able to navigate the tiny one-way Cambridge streets but they did it without a problem. The 3 movers easily moved boxes and furniture from the third floor in very bad heat and never complained. They assured us throughout the move that everything was fine -- which is what we really needed to hear! Everything was moved carefully and quickly. I definitely would recommend them!
Thank you so much for sharing your experience! We’re glad our team was able to handle the challenging Cambridge streets and the third-floor move in difficult heat.
We truly appreciate your kind words about our crew’s professionalism, care, and reassurance throughout the process. It means a lot to know everything arrived safely and quickly.
Thank you for recommending us — we’re grateful for your trust and are always here if you need us again in the future!
Reviewed Aug. 19, 2023
The moving crew knocked it out of the park! Hats off to them for treating my furniture and gadgets like precious gems. And the way they handled everything while unloading. Their mad skills officially bowl me over. Seriously, they deserve a standing ovation!
Thank you so much for your amazing review! We’re thrilled to hear our team handled your furniture and belongings with such care and professionalism.
It means a lot to know you were impressed with their skill and that the unloading process went smoothly. Thank you for your kind words and for choosing us — we truly appreciate your trust and are always here if you need us again in the future!
Reviewed Aug. 16, 2023
I was told 4-7 business days to deliver my belongings. It's been 12 days, and they say they might have a delivery date at the end of the week. I moved out of my house a month early to get unpacked at the second house, a waste of a month of my life and a month's rent. I'm not sure if I'll ever see my things again.
We’re very sorry to hear about the delay and the stress this has caused. We understand how difficult it is to be without your belongings, especially after planning around a specific delivery window.
We take delivery timeline concerns seriously and are reviewing your shipment to determine the cause of the delay and to provide an updated delivery estimate. We will follow up to share more information and work toward a resolution. Thank you for your feedback.
Reviewed Aug. 16, 2023
While Eagle Moving Group may not be the cheapest moving company, they are undoubtedly the best. Their realistic and achievable plans, superior vans, and the comfort of knowing that you are in capable hands are worth paying a little extra for.
Thank you so much for sharing your experience and kind words! We’re glad to hear that our team provided a reliable, well-planned, and professional moving experience.
We truly appreciate you recognizing the value in our service and the confidence it brings during a move. Thank you for choosing us — we’re grateful for your trust and are always here if you need us again in the future!
Reviewed Aug. 16, 2023
When it came to moving our bookshelf, Eagle Moving Group wasted no time. The crew expertly navigated the narrow hallways of our old apartment building and safely delivered the item to our new location in record time.
Thank you for sharing your experience! We’re glad our team was able to navigate the tight hallways and safely move your bookshelf to your new location quickly and efficiently.
It means a lot to know we could help make your move easier. Thank you for choosing us — we truly appreciate your trust and are always here if you need us again in the future!
Reviewed Aug. 10, 2023
Nothing was broken on either end, and the movers worked efficiently. The whole crew was kind and fun to be around, and they did a great job packing and moving our belongings. Will used them again in future moving needs!!
Thank you so much for sharing your positive experience! We’re glad to hear the crew was efficient, friendly, and handled your belongings with care. It means a lot to us that you would use our services again. We appreciate your trust and look forward to helping you with any future moves.
Reviewed Aug. 9, 2023
James was an absolute linguist. He was easy to get in touch with via phone during the lockdown, and his tone was consistently upbeat. The movers did a fantastic job, and everyone on the crew behaved professionally and made an honest effort to help. Simply said, they improved upon the prior movers in every way.
Thank you so much for sharing your experience. We’re glad to hear our team was responsive, professional, and made your move easier—especially during such a challenging time. It’s wonderful to know the crew exceeded your expectations. We truly appreciate your feedback and look forward to helping you again in the future.
Reviewed Aug. 4, 2023
Eagle Moving Group was a fantastic decision. Their team was on time, well-prepared, and worked diligently throughout the move. They took care of our fragile items and handled them with caution. The communication was smooth, and they even offered some useful packing tips. Highly recommend!
Thank you so much for your kind words! We’re glad to hear the team arrived on time, handled your fragile items carefully, and made the process smooth and stress-free. We truly appreciate the recommendation and are happy we could help. Please don’t hesitate to reach out if you need moving support in the future!
Reviewed Aug. 3, 2023
How my first experience at Eagle Moving Group unfolded surpassed all my expectations! My possessions arrived on time and were not damaged! Couldn’t have asked for more! Will used them again in future moving needs!!
Thank you so much for sharing your experience! We’re thrilled to hear everything arrived on time and in great condition. It means a lot that you’d choose us again for future moves. We truly appreciate your trust and look forward to helping you whenever you need us.
Reviewed July 30, 2023
The moment Eagle Moving Group showed up to give an estimate, I knew I had found the right moving company. They were personable and efficient. They truly took the stress out of my move. The crew have been friendlier and more helpful. Highly recommend if looking for movers. Thanks a lot.
Thank you so much for your kind words! We’re glad to hear the estimate process and the move itself were stress-free for you. It’s great to know the team was personable, efficient, and helpful throughout. We truly appreciate the recommendation and are happy we could assist. Thank you again!
Reviewed July 26, 2023
The Eagle Moving Group staff has been great to collaborate with. Everyone I came into contact with at the organization was helpful and kind from the moment I walked through the door until the day of the move. This is a highly recommended service.
Thank you for sharing your experience! We’re glad our team could make the process smooth and supportive from start to finish. It’s wonderful to hear you felt well taken care of, and we truly appreciate your recommendation.
Reviewed July 23, 2023
The process was seamless. Eagle Moving Group came to my home in Vegas to assess my needs. Gave me a competitive quote. Established date and time. Showed up on time as promised, with a whole crew to pack, wrap, load and ship my whole home of products to Kansas City, Missouri. Everyone was very clean, professional and hard working. Arrived with NOTHING DAMAGED OR MISSING. Unloaded, unpacked, cleaned up, took all debris, got paid, thanked me for my business and left. Easy process. Very happy. I will refer him to all i know from residential to commercial. Very seamless process. Thank you Eagle Moving Group!
Thank you so much for taking the time to share your experience! We’re thrilled to hear the move went smoothly from start to finish and that everything arrived safely. Our team takes pride in providing reliable service, and we truly appreciate your referral and kind words. It was a pleasure working with you!
Reviewed July 21, 2023
It was obvious that the movers knew how to lift things safely. The movers' expertise and preparedness were readily apparent throughout the process. They anticipated hurdles and took decisive action to overcome them, resulting in a smooth and efficient relocation.
Thank you for sharing your experience! We’re glad our team’s expertise and preparation made your move smooth and efficient. We strive to anticipate challenges and handle them proactively, and we appreciate you recognizing that. It was a pleasure working with you!
Reviewed July 16, 2023
Eagle Moving is a call center. Once you commit, you'll never hear from the again. Our stuff was loaded into a 28ft truck and driven to a warehouse in Las Vegas. Then it came to us the first week of June in AL. Some items were broken, one leg on the dining room table was scared, but the big problem is that we have report 8 boxes missing. I'm sure will call again this week. If people get to read this they can make up their own minds.
Thank you for your feedback. We’re sorry to hear your experience did not meet expectations. Our team takes every concern seriously and we want to make this right.
Please contact our claims department directly so we can review the missing items and damaged furniture. We’ll need to verify the inventory and documentation to resolve this as quickly as possible.
We appreciate the opportunity to address this and will follow up as soon as we hear from you.
Reviewed July 14, 2023
Eagle Moving Group provides fantastic service! They were really sympathetic and worked with us to the letter despite the fact that we had a lot of difficulties switching over from our old renters to the new ones and had to postpone our move-in date four times. Within two hours, pick up at the previous location and deliver to the new location! The entire team was present! Thank you very much for easing the tension in such a difficult circumstance.
hank you for the kind words. We’re happy we could assist and accommodate the changes during your move. It was a pleasure working with you, and we wish you the best in your new home.
Reviewed July 14, 2023
They are really good movers. The majority of the hard lifting and furniture assembly was handled. Although they earned breaks, the boys continued to work hard and were kind and helpful. In the same state, everything was delivered. It was fantastic to be free of moving-related anxiety during this hectic period. For their assistance, I am grateful.
Thank you for your kind words! We’re so glad we could help make your move easier and less stressful. Our team works hard to provide smooth, reliable service, and it means a lot to hear that we made a difference during a hectic time.
Reviewed July 8, 2023
I was very pleased with the service we received from Eagle Moving Group. They were hired to move one of our offices into a new office space. They answered the phone the first time I called, set up an appointment to meet at a time that was convenient for me in order to quote the job, arrived on time for that meeting, provided a prompt quote, and kept in good communication until the day of the move. On a moving day, the guys arrived on time and were very pleasant and efficient. Thanks again,
Thank you for your kind feedback! We’re glad our team was able to provide prompt, reliable service from start to finish. We appreciate your trust in us for your office move and are happy everything went smoothly.
Reviewed July 5, 2023
These guys just leave me wordless with their consistency and commitment! Third time utilizing their services and every time it has went a breeze! Utterly thankful to them for always easing things for me! I highly recommend them!
Thank you for your continued trust in us! We’re honored to have supported you through three moves, and we’re glad each one went smoothly. Your recommendation means a lot to us!
Reviewed July 4, 2023
Very pleased with the high-caliber service that was given to me by Eagle Moving Group! Their qualified staff as well as their equally skilled movers are a match made in heaven and this dynamic duo is destined to provide you with the absolute best!
Thank you for your kind words! We’re thrilled to hear you were pleased with our service. Our team works hard to provide top-quality support, and we’re grateful you recognized their effort. We appreciate your feedback and recommendation!
Reviewed June 29, 2023
Their rep asked me about the furniture in each room. He gave me an open move date so that when I found my home in Owensboro, they would be able to schedule within a seven-day period. The movers made the assessment and made any adjustments to the bill that needed to be made. The moving crew was very organized and they took pride in what they did. I did not feel like I was in their way even though I was sitting there waiting for them to move everything. I felt like I was a part of their team. They put everything where I asked them to put them. I recommend Eagle Moving.
Thank you for sharing your experience! We’re glad our team could provide flexibility with your move date and make the process smooth and stress-free. It means a lot to hear that you felt included and supported throughout the move. We truly appreciate your recommendation!
Reviewed June 26, 2023
The movers' professionalism was evident in every aspect of their work. They meticulously labeled each box, making unpacking and organizing a breeze. Their swift and systematic approach showcased their expertise in efficiently loading and unloading the truck. Additionally, they seamlessly navigated narrow hallways and staircases, demonstrating their exceptional spatial awareness.
Thank you for the detailed feedback! We’re glad our team’s organization and care made unpacking easier for you. It’s great to hear our crew handled the move efficiently and navigated tight spaces smoothly. We appreciate your kind words and are happy we could provide a positive experience.
Reviewed June 22, 2023
The staff worked diligently to complete the task on schedule and under budget, and even unloaded the truck in the rain without damaging our merchandise. It means a lot to me, so thank you very much guys!!
Thank you for sharing your experience! We’re glad our team was able to complete the move on schedule and under budget. It’s especially great to hear they handled the unloading in the rain without any damage. We truly appreciate your kind words!
Reviewed June 21, 2023
They accomplish their goals in a timely and expert manner. We hired them to help with my mom's move, and we're using them again now to split up our own household's relocation into two chunks. I won't hire anyone else because they're that good. They make it seem so easy, and the entire procedure appears to be completely stress-free.
Thank you so much for the kind words! We’re glad we could make your mom’s move smooth, and we’re honored you’re trusting us again for your own relocation. It means a lot to know you felt the process was stress-free. We look forward to helping again!
Reviewed June 16, 2023
I learned a lot from my conversations with David and Jack. The movers really went above and above when it came to protecting my bedroom set from dust and dents by individually wrapping each piece. Best service.
Thank you for sharing your experience! We’re glad David and Jack were able to help, and we’re especially proud of our crew for taking extra care to protect your bedroom set. We appreciate your kind words and are happy to have provided the best service.
Reviewed June 6, 2023
I would like to give crew from Eagle Moving five stars for sure. Thanks to the masters of the moving company, and thanks to the boss for his personal professional and friendly service. It has been raining for the past few days, and these guys braved the rain to help me move. But at that time, my king size bed in the master bedroom, I forgot where to put the disassembled screws. After moving, the movers could not assemble them. The next day, I found the screws and quickly called the owner of this company, who arrived to my house in the rain after work at night to help me assemble the bed. The owner of this company has a very good working attitude and is in a hurry. I am very impressed with this move.
Thank you so much for the 5-star review! We truly appreciate your kind words. Our crew works hard, especially in tough weather, and we’re glad they were able to help you move safely despite the rain.
We’re also happy the owner was able to come back and assist with the bed assembly. Going the extra mile for our customers is something we take pride in. Thank you again for trusting Eagle Moving!
Reviewed June 2, 2023
I didn't realize that Eagle Moving was a broker and I ended up paying thousands of dollars more than I would have normally. They take a hefty fee in order to find other small movers to coordinate and move with. But their personal service and the subcontractor they used was great. I was told on the phone that if we had to move our closing date, they would store our stuff for 30 days for free, which was not the case, and that was not the case contractually. But if I had taken the time to read the document rather than sign with them on the phone, I probably would have caught that. So, that's not necessarily their fault.
The communication between Eagle Moving and their sub was sometimes confusing. But once we got that all worked out, the subcontractor and I worked together directly and it was great. The move was from Central Louisiana to Jacksonville, Florida and they could have done it in one day, but we didn't have a direct move scheduled. It was supposed to be on hold for a few days and then, we meet him here.
Thank you for taking the time to share your experience. We’re glad to hear that our subcontractor provided great service and that your move was ultimately handled well.
We’d like to clarify that Eagle Moving operates as a relocation service that coordinates with trusted carrier partners to handle long-distance moves. While this allows us to match customers with the best available resources, it can sometimes create confusion when coordination and communication occur between multiple parties. We appreciate your feedback and will continue improving how we communicate roles and responsibilities upfront.
We also apologize for any misunderstanding regarding storage. Our goal is to provide clear expectations in every estimate and contract, and we encourage customers to review the terms carefully. We understand that move timing changes can be stressful, and we’re always happy to discuss storage options when needed.
Thank you again for your feedback and for working with us through the coordination process. We’re glad everything came together in the end.
Reviewed June 2, 2023
We went through the contents of the house. They gave me two dates for the move based on what I wanted and told me they would let me know the Friday before to confirm. Then, they called the Wednesday before to make sure they get a more accurate inventory after I was done packing. The one complaint I had was that I didn't get the call on Friday to confirm the move on Monday. They're closed over the weekend so there was no way to find out if they were coming Monday or not which is a little more nerve-wracking than I would have preferred. I had to be ready Monday morning, even though I didn't know if they were coming, which is frustrating. Other than that, everything else was great. The movers did well handling my things.
Thank you for taking the time to share your experience. We’re glad to hear that the move went smoothly overall and that our team handled your belongings with care.
We also appreciate your feedback about the confirmation call. We understand how stressful it can be not knowing for sure whether the crew is coming, especially when you’re preparing for a move. We apologize for the inconvenience and will work to improve our scheduling communication so customers have clearer confirmation before the move date.
Thank you again for your feedback and for choosing us.
Reviewed June 2, 2023
The guy that I contacted was supposed to make sure everything ran great. I called him back the same day and then as the move came up, I could never get in contact with him again. But the guy that moved me was superb. He was a real gentleman and great guy. He took care of it. But I didn't realize that I was throwing $2,000 away by having Eagle book me. I could have called him, and he could’ve done it for 4,000 instead of 6,000. But the quote that Eagle ended up giving me was okay. I volunteered to give the guy that did the move an extra $1,000 because he had to make two trips to get this job done. Eagle totally underestimated the size of the shop. I'll probably never use Eagle again. I would really appreciated them giving me the real truth about what was happening but they didn't. I didn't realize that Eagle was simply a booking company. I didn't know they weren't real movers.
Thank you for taking the time to share your experience and for recognizing the professionalism of the driver who handled your move. We’re glad to hear that the carrier provided excellent service and took care of your shipment.
We understand your frustration regarding communication and expectations. Eagle Moving Group operates as a licensed moving coordinator (broker), which means we arrange and coordinate moves with licensed motor carriers rather than performing the physical move ourselves. This distinction is outlined in the agreement, and we regret that it was not clearer at the outset.
All estimates are based on the information available at the time of booking, including the inventory details provided. When the actual shipment—such as a shop or workspace—exceeds the estimated size, additional space and trips may be required by the carrier, which can affect the final cost. We regret that the scope of the shipment did not align more closely with the original estimate and that this led to frustration.
We appreciate your feedback regarding communication and transparency, as it helps us improve how we explain the process and set expectations. While we understand your decision not to use our services again, we thank you for sharing your experience and for acknowledging the efforts of the carrier who completed the move.
Reviewed June 2, 2023
The sales rep for Eagle gave me a quote and I told him I'd call him back because I was gonna take a couple of other estimates. He ended up being not necessarily the cheapest. But being insured and bonded, I figured that Eagle was the way to go. It wasn't that much more, so I called him back and went with Eagle. I went over the inventory list with Josh before the movers came. We estimated about 30 boxes, which ended up being 35 boxes.
The movers were very friendly and professional. They got it done. However, the 26-foot box truck wasn't big enough because we have king size bed and a lot of big furniture. They ended up running out of room in the truck. So I'm here now back in my Columbia house with a U-Haul trailer to get all the other stuff that I couldn't get in the truck because we had filled it up. That's kind of a bummer. But it is what it is. They did the best that they could do with what they had.
As far as moving the furniture, they scratched up the floor by the front door. But it's not that bad. It's not a deal breaker when we go to sell the house. But it is unfortunate that you see it as soon as you walk in the front door. Other than that, they were careful throughout the whole house. They did the delivery all in one day. It was amazing. They worked until 10 that night. They were exhausted. I bought them dinner, which was like a tip for them, and they were appreciative.
Thank you for taking the time to share your experience. We’re glad you chose us for the peace of mind of working with a bonded and insured company, and we appreciate your trust. We’re also happy to hear our team was friendly and professional, and that the delivery was completed in one day.
We apologize for the inconvenience caused by the truck size issue and the floor scratch. We appreciate your feedback and will continue working to improve our planning and communication for future moves.
Thank you again for sharing your review.
Reviewed June 1, 2023
I needed special handling for my fragile antique furniture. Since the Eagle Moving Group took such great care, everything made it to its destination unscathed. Nothing was broken. Will used them again in future moving needs!!
Thank you for sharing your experience! We’re glad to hear your antique furniture arrived safely and intact. Our team takes special care with fragile and valuable items, and we’re happy it showed. We appreciate your trust and look forward to helping with your future moves.
Reviewed May 31, 2023
I was first concerned about Eagle Moving Group relocation service pricing. However, as their employees attended to every minor detail of the relocation process, all of my concerns were allayed. The money spent on them is absolutely worthwhile!
Thank you for your honest feedback. We understand that pricing is a major concern when choosing a mover, and we’re glad our team was able to earn your trust through careful attention to detail. We truly appreciate your business and are happy to hear the experience was worth it.
Reviewed May 30, 2023
For my recent relocation, I hired Eagle Moving Group, and they were fantastic. Amazingly, they managed to get many large items down nine flights of stairs, across a narrow bridge between two terraces, and inside the building. There were no issues, and the relocation came without a hitch. Since nothing ever goes as planned around here, please know that you have my full support. To be totally transparent, I want to say that I have no financial interest in Eagle Moving Group and am only happy to recommend them.
Thank you for sharing your experience. We’re glad our team was able to handle the challenging stairs and tight access with no issues. We truly appreciate your recommendation and are happy we could help make your move smooth.
Reviewed May 28, 2023
Do not use this company! They quoted us one price, and then days prior to our move the price more than doubled. They lied, and stole our money! They also said if I didn’t use up the total cu ft they said I paid for that I would get money back, and that never happened. This company should not be on your website. They are not a moving company, they are simply sub-contracting you out to the lowest bidder and then pocket the rest of your money.
We’re sorry to hear you had a negative experience. Our pricing is based on the information available at the time of the estimate, and any changes are only made if the actual volume differs from what was provided. We always aim to be transparent and fair with all customers.
Reviewed May 25, 2023
I do not recommend using Eagle Moving Group. They low ball their estimates of volume based on your inventory to get you to sign on to their services and then when they show up (and they don't show up- a subcontractor does), they hit you with a big increase in costs. In our case the cost doubled. Based on our inventory they estimated 508 cubic feet- in hindsight that was a crazy estimate for volume- how does even a couch, bed and dresser fit in 508 cubic feet? I do no think in volumes and had to trust their numbers- big mistake!!
They came in on move day with 900 cubic feet and our cost doubled- surprise surprise! Their estimate of services document also offered a cost for storage of the items past 30 days of 0.50 cents per cubic foot and then their subcontractor on the day of the move said his cost was $1.00/cubic foot. When I spoke with Eagle Moving Group, they said the bill of lading by the subcontractor supersedes their estimate and therefore that is what you have to pay. This felt like a bait and switch move and it felt very unethical. DO NOT USE THIS MOVING COMPANY!
We’re sorry to hear you were disappointed with your move. Estimates are based on the inventory provided at the time of booking, and adjustments are only made when the actual volume or services differ from that information. We aim to provide accurate and transparent pricing, and we regret that your experience did not meet those expectations.
Reviewed May 14, 2023
Moving team worked nonstop from beginning to end. All aspects of the job - wrapping, boxing, loading, unloading and placing in the new house as directed- - were performed efficiently and excellently without any damage. The team leader coordinated the team efforts effectively and respectively while doing his share of the lifting. I wholeheartedly recommend Eagle Moving Group and this moving team.
We appreciate your review and are glad the move went smoothly. Our team takes pride in careful wrapping, secure loading, and proper placement in the new home. Thank you for recognizing the crew’s coordination and effort—your recommendation means a lot to us.
Reviewed May 5, 2023
This company are just scam artists. Complete and utter waste of time and money. They "estimate" your move, which I gave them every single item on my inventory list down to the very last box and associated sizes, and they estimated my move at about 1100cuft. The QA call to go over final inventory, I removed over 200cuft of items, which would have left me with about $1700 credit. I sold many things in order to ensure I was within my estimate. The guys get here and they can't take several items, want to charge another $1200 to take A MIRROR. On top of the $1700 I am not getting back because even after taking off 200cuft of stuff they still came in around 1100cuft. I LOATHE this company- do not use them. I will be glad when this is all behind me. It isn't even OVER YET either. Pay the extra money and hire a real moving company, not these clowns.
Thank you for sharing your feedback. We understand how stressful moving can be, especially when estimates and final charges don’t align. We strive for accuracy and fairness in every move, and we’re sorry you felt let down.
We take concerns like this seriously and would like to review your situation to ensure everything was handled correctly. We appreciate you taking the time to share your experience.
Reviewed May 3, 2023
They lost our couch and bed headboard. Didn’t bother trying to locate them for us. Now we are out the cost of the furniture and on top of that the additional $2,000 we paid to have those two items moved. Thanks a lot.
We’re very sorry to hear about this and understand how frustrating it must be. We take missing items seriously and regret that we were unable to resolve this. Thank you for sharing your feedback.
Reviewed April 29, 2023
This operation is a broker. They have no trucks of their own. They give you a quote, charge a hefty deposit. Then the fun begins. A subcontracted moving company takes your stuff. Upon delivery to your new home these movers, who got NONE of the money from your deposit because that all went to Eagle demand more money or else they keep and auction off your stuff.
We’re sorry to hear about this experience. As a broker, we connect customers with licensed moving carriers and do not operate our own trucks or control the actions of subcontracted companies. We take feedback seriously and regret that your move did not go smoothly.

Reviewed April 20, 2023
I hired Eagle Moving based on their great positive reviews and I was not disappointed at all! They came exactly on time and were ready to go. They handled all of my items with great care and everything arrived excellently. The group of three gentleman that assist my move were courteous and hard workers. One of my smaller boxes, which I had not yet noticed was missing, by chance got left behind on their truck and they took it upon themselves to hand deliver it to my house without me even query. I have heard horror stories from friends about movers, but these guys are the real deal. They really went above and beyond for me and that is hard to find these days. I would recommend them to anyone looking for movers in the area, can't say enough good things about them!
Thank you so much for your kind words! We’re thrilled to hear that our team arrived on time, handled your items with care, and went above and beyond to return your missing box. We truly appreciate your recommendation and are glad we could make your move a positive experience.

Reviewed April 15, 2023
Eagle Moving Group was top notch this weekend for my move from FL to MD. My wife and I have a lot of goods and new furniture, we spent weeks packing for the move. The crew arrived on time and got to work right away, systematically moving through the home and packing the truck to the very brim. Everything arrived perfect and with zero damage. Pleased with the service and happy to pay the price which was a deal as well. Shopped around some but in the future if I need to move anything I know who to call.
Thank you for the kind review! We’re glad to hear the crew arrived on time and handled your move from FL to MD smoothly. It’s great to know everything arrived safely and that you felt the value was worth it. We appreciate your trust and look forward to helping you again in the future.

Reviewed April 15, 2023
I recently moved and reach several movers including Eagle Moving for estimates. I decided on Eagle Moving due to quick response and availability during the time frame I wished to move. The complete process from contacting them, setting up a move date and the actual process for the move was so smooth and easy. I have used many other movers before but this company was top notch. The movers were quick, polite and were very careful with all of my goods. It was a tough 2nd floor move and not once did these guys complain. They were highly professional. I would absolutely use them again and I highly recommend them if you are looking for a best moving company at a fair price.
Thank you for the kind words and detailed review! We’re glad our team could make the process smooth and easy from start to finish. It’s great to hear the crew was professional, careful, and efficient—especially on a tough 2nd-floor move. We truly appreciate your recommendation and look forward to helping you again in the future.
Reviewed April 5, 2023
Called just to see what a moving company might charge to move my meme. I had just moved her here 7 months ago so I wanted one big semi or two small trucks. Daniel said, "Two small trucks would be the same price as a semi." I said, "That is fine" then we went back and forth on price. He filled out my inventory and my fault I trusted him to fill out correctly to make sure I had two trucks like he said.
They took our money then said it was for one truck, complete scammers and liars!!! Daniel don't know his last name. Michael ** manager was very rude. Said, "Daniel would never do that." Would not give me his last name and another employee Suzy ** called claims. She did not work for Eagle Moving Group but sent me two emails with her name and their logo. Then when I tried to call her back, she never answered. Long story short STAY AWAY. SCAMMERS.
We’re sorry to hear that your experience did not reflect the level of service we aim to provide. We strive for transparency and accurate communication throughout the quoting process. We take allegations of misrepresentation seriously and appreciate the feedback.
Reviewed April 2, 2023
Hello, thank you for reading my review. When I first contacted Eagle Moving they were very polite and convincing that their company is the perfect choice for moving out of state. I was happy, recommend them to all my friends and made the first payment which was about 50%. Regardless I let them know from the beginning that I might have to move a day or two earlier when I phoned back to discuss pick up date immediately the tone of voice of the person that first initiated my contract was different, not welcome anymore. It made me feel that I am a burden and I am bothering him.
I was always under the impression that Eagle Moving will be the moving my personal belongings until few days prior when I found out that will be another company coming to pick up my belongings. I went over multiple times with Eagle Moving letting them know the full description of my furniture and they did not mentioned the extra charge necessary for certain furniture items. The staff of the company that picked up my belongings, charged me extra, destroyed many of my products and keep saying that I should've gone straight to them. At the delivery it was another company that brought my items to my place which tried to fix the damaged bed frame and the other things, they also took pictures of damaged items but did not hear from them either. The only reason I am giving two stars is because the customer service listened to my complaint even though they did not do anything about to help me.
Thank you for taking the time to share your experience and for explaining your concerns in detail. We’re sorry to hear that parts of your move were frustrating and did not meet your expectations.
Eagle Moving Group is a licensed moving coordinator (broker). While we assist with estimates, scheduling, and coordination, the physical pickup, transport, and delivery of household goods are performed by licensed motor carriers. We regret that this distinction was not as clear as it should have been prior to your move.
All estimates are prepared based on the inventory information provided at the time of booking. Additional charges may be assessed by the carrier at pickup if items require special handling or if the scope of the shipment differs from what was originally listed. We understand how upsetting it can be when unexpected charges or damages occur and regret that this experience felt overwhelming.
We are also sorry that communication during the process felt inconsistent or unwelcoming. That is not the standard of service we strive to provide. While carriers are responsible for handling damage claims and on-site conditions, our customer service team does take feedback seriously and works to listen and assist wherever possible.
We appreciate you bringing these concerns to our attention, as they help us improve communication, transparency, and expectation-setting for future customers.
Sincerely,Customer Service Team
Eagle Moving Group
Reviewed March 26, 2023
Upfront, clear pricing and was very informative. It was even a time where I was trying to get them to come earlier and he was accommodating though that plan didn't work out on my end. These movers showed up to empty my apartment on time and completed the move within the four hours. They moved my goods with care and also assembled my bed together. I really didn't have a lot, I just had heavy goods that I couldn't lift. I am excited to have worked with these guys. Though I'm not sure I will stay in this apartment longer than a year and when it's time to move I will be calling this company again!! Thank you!!
Thank you for the wonderful review! We’re glad our team could accommodate your schedule and provide clear, upfront pricing. It’s great to hear the movers arrived on time, worked efficiently, and took care of your belongings — including assembling your bed. We appreciate your trust and look forward to helping you again whenever you need us.
Reviewed March 26, 2023
Highly professional movers and to the point. Arrived a little late but that's traffic for you. They got to work right away and were crushing it. Super quick. I could not have asked for better movers. No problems, no headaches, just good service. I have their number saved in case I need these guys again. I won't use any other company as long as these guys are in business. Thank you!!! Me and my room-mate appreciate everything!
Thank you so much for the kind words! We’re glad our team was able to make your move quick and stress-free. We appreciate your patience with the traffic and are grateful for your trust. Thank you again — we’re here anytime you need us.
Reviewed March 24, 2023
I highly recommend Eagle Moving Group. They were highly flexible and communication was very easy throughout the process. They showed up on time and skillfully got the job done. They were very careful with our things. I felt like the final pricing was very fair. I would definitely use their services again in the future. They were always available via text and answered any questions we had. Thanks for the great job.
Thank you for the kind review! We’re glad to hear our team was flexible, communicative, and careful with your belongings. It’s great to know you felt the pricing was fair and that the process was smooth. We appreciate your recommendation and look forward to helping you again in the future.

Reviewed March 21, 2023
I am out of state for work, so I was very concerned about this move, but they were able to coordinate everything for me superbly, in moving my mom. They wrapped and packed up, and left the original condo neat and clean. Then they got everything loaded into the new apartment in a very timely fashion. Even after they were done, they stayed and helped my 80 year old mom get stuff squared away, including opening boxes to assist her in finding her meds. I wish I could give them more than 5 stars! My mom had nothing but good things to say about the Eagle Moving crew, as well as all the administrative/billing staff.
Thank you for the wonderful review. We’re glad we could help coordinate everything smoothly and provide the extra care your mom needed during her move. It means a lot to hear that our crew and administrative team made a positive impression. We appreciate your trust and are always here to help whenever you need us.
Reviewed March 17, 2023
I was really nervous about hiring movers for the first time, but we had an amazing experience with Eagle Moving Group. They were on time, professional, courteous and went above and beyond for us. The price was exactly as advertised and everything was in great condition and they were fast! They knew what they were doing for sure and I will definitely use them again.
Thank you for the kind review! We’re so glad we could make your first moving experience a positive one. It means a lot to hear that our team was professional, punctual, and careful with your belongings. We appreciate your trust and look forward to helping you again in the future.
Reviewed March 10, 2023
Our estimate was way off on number of boxes. They estimated about 30 boxes. We needed over 70. As a result we had to leave a few thousand dollars worth of stuff because the truck was full. The movers (Dann moving) offloaded our stuff into storage where about a third of it got wet. Several books are destroyed. Many boxes were destroyed and I'm just going I don't get mold on anything. They damaged our treadmill, buffet, kids toy kitchen and several things inside of boxes (toaster, Swiffer mop, totes, etc)... They (Dann moving) were also not responsive and actually stopped taking my calls. All I wanted to know was when to expect my things. They kept giving a date and time then not showing up.
I have several damaged items, but since it's insured at $0.60/lbs...I might only get $100 for my trouble when I have several thousand dollars worth of items that are damaged. If I had to do it again I would definitely use someone else.
We’re sorry to hear about your experience and understand how frustrating this was. As a broker, we connect customers with licensed moving carriers and do not operate the trucks or control the carrier’s schedule. We also do not handle or determine insurance coverage. We take feedback seriously and regret that your move did not meet expectations.
Reviewed March 10, 2023
Eagle Moving gave us a very fair estimate & the day of the move, the price didn't change. The moving team was very respectful & careful. Moving day, each employee introduced themselves & shook our hands, which I believe was highly professional and friendly. Everyone of them is doing something, team work at its first-class. They were wonderfully careful with every piece of our belongings. When it came time to unloading, the same care went into it. Every piece of furniture, they asked where it should go & after it was placed down, if I didn't like it, they were more than willing to change it around. These guys were a joy to work with, especially during such a stressful time.
Thank you for the wonderful review! We’re glad to hear our team was respectful, careful, and professional throughout the move. It means a lot that you noticed the teamwork and attention to detail, especially during such a stressful time. We truly appreciate your kind words and are happy we could make the process easier for you.
Reviewed March 10, 2023
I recently had the pleasure of using Eagle Moving for a 10-mile move from the 25th floor of a high rise condo to the 11th floor of a condo. Much to my good surprise, this team came at precisely 9:00 am, as agreed. In spite of the rain, oppressive humidity, the continuous waiting for elevators, and a nearly one block walk to and from my old condo's loading dock, these three great movers were unfailingly polite and highly professional. They did an immaculate job of wrapping and moving my furniture, treating it all as if it was their own. Not a single item was broken in anyway. In addition, they were diligent in cleaning up after themselves, which I certainly acknowledged and I'm sure my old and new neighbors did as well. Highly recommended.
Thank you for the wonderful review! We’re glad our team was able to deliver on time and provide professional, careful service despite the challenging conditions. It means a lot to hear that everything arrived safely and that our crew left both locations clean. We appreciate your recommendation and are happy we could make your move go smoothly.
Reviewed March 6, 2023
I realize I chose the right moving company from the start. Communication was great throughout the process! I had to change the moving date at the last minute and they did it with no problem. Moving from the second floor without any elevator is a hard task but they made it happen! They packed all my furniture with plastic wrap for protection and had a whole system of organization as we were moving our things to 2 different locations. They worked very hard for 5 hours with no issues. I would suggest this moving to anyone.
Thank you for the wonderful review! We’re glad we could make the process smooth and accommodate your last-minute date change. It’s great to hear our team handled the second-floor move without an elevator and kept everything organized and protected. We appreciate your recommendation and are happy we could help.
Reviewed March 4, 2023
After doing some brief research, I gave Eagle Moving a shot based on their pricing. Their customer service was friendly and helpful to a point - but they didn't mention that the work would be subbed out, and I was nickel and dimed by the subbed vendor for items that weren't discussed with Eagle. I was charged over $1500 more than I was quoted by Eagle. I knew there would be some additional charges, but wasn't expecting a 30-40% increase. Pretty disappointed by the lack of transparency.
Thank you for sharing your experience with Eagle Moving. We appreciate your feedback and are sorry to hear that your experience fell short of your expectations surrounding transparency and cost communication.
It is important to us that our customers are fully informed about all aspects of their service, including subcontracting to other vendors, which includes clear instructions about any additional costs prior to commitment. We regret any misunderstanding that may have occurred in this collaboration, and understand how frustrating unexpected fees can be.
To ensure we address your concerns effectively, we encourage you to contact us directly. Our team is available to discuss these details further and assist in mending any breakdowns in our service that you experienced. We appreciate you drawing our attention to thes
Reviewed Feb. 19, 2023
My belongings never made it to my home. I contacted quality assurance and was ignored. They claim that the movers they send you come highly vetted, yet the movers they sent me spoke next to no English and acted in an incredibly strange/sketchy behavior. Absolutely pathetic showing from a company that claims to put customer interests first. Never move through this company, as you will get scammed/robbed.
We’re sorry to hear that your experience did not reflect the level of service we aim to provide. We partner with licensed carriers and take vetting seriously. We regret that this move did not meet your expectations and appreciate your feedback.
Reviewed Feb. 19, 2023
Ok so far but too early to evaluate until after the move. Shane was very professional in preparing the contract, Hopefully, things will be just as good after the completion of the move. I hope the end result will be cause of consumer's recommendation.
Thank you for your feedback. We’re glad Shane provided professional support during the contract process and that the move was completed.
Our goal is to deliver the same level of professionalism and communication throughout the entire process, and we appreciate your patience and trust. We hope the final result met your expectations and that you would feel comfortable recommending us to others.
If you have any questions or concerns, please don’t hesitate to reach out.
Reviewed Feb. 17, 2023
This is definitely the go-to company for any moving labor needs. They are extremely professional, organized, and reliable; always arriving on time and getting the job done right. My family and I have used them multiple times to move and every time we received top-notch service. If you're looking for excellent moving labor services, this is the way to go!
Thank you so much for your continued trust and support. We’re thrilled to hear that our team has consistently delivered professional, organized, and reliable service for you and your family. It means a lot to us that you’ve chosen us multiple times, and we truly appreciate your recommendation. We look forward to helping you again whenever you need us!
Reviewed Feb. 15, 2023
I was so super impressed with this Eagle Moving Group! Not only was their end cost was reasonable, but they were highly professional and perfectionists. They came early to get their equipment set up and started the move absolutely on time. All of them were really smart about how they packed everything in the truck and worked very quickly. I highly suggest these highly professional movers.
Thank you for the amazing review! We’re glad to hear our team was punctual, professional, and efficient throughout your move. It means a lot that you noticed the care we took in packing the truck. We appreciate your recommendation and are happy we could make your move a smooth experience.
Reviewed Feb. 11, 2023
Excellent value and efficient move - the loading and unloading process was quick and the items were well protected. They were honest, reliable and hard working. Good communication throughout, would use Eagle moving group again. I would recommend them highly for all kind of moving needs.
Thank you for the kind review! We’re glad to hear the move was efficient and that your items arrived well protected. We appreciate your trust and recommendation, and we’d be happy to help again anytime.
Reviewed Feb. 9, 2023
We had everything in storage units so they knew exactly how much cubic footage stuff we had. They were able to plan their trucks accordingly for that. We had family meet them at the storage units and then they loaded from the storage units and brought the stuff down to us. However, they showed up the first day with a truck that was too small to pick it all up in. So they came back a second day with another truck to pick everything up. That truck then went from Colorado to Indianapolis and unloaded and put all of our stuff outside while they unloaded that truck to load somebody else's stuff in the front of the truck, and then put our stuff back on the truck until they ran out of room.
We got two trucks on the first day. The first one was all us. The second one was partially us. Then a week later, we got a third truck that had more of our stuff on it. We're still filing a claim because we didn't even get all of our stuff. It was left out in Indianapolis somewhere. The drivers answered questions and tried to take care of us. They tried their best to solve things. But they were telling us, “This is how it is. This is what's going to happen.” They were very forthright and honest with us. They told us exactly what we're going to expect in the near future.
We started out thinking this was going to be very good. Our person at Eagle was knowledgeable and explained the process. Eagle laid it out, planned it out and told us what was going to happen. They were upfront and told us what was gonna go on. It was the subcontractors that did a horrible job in the move itself. The kids who delivered to us literally said, “All I do is take stuff to people that's been left out. And if you don't get it now, you're not getting it. We're done with you.” He was very honest about what to do. They weren't trying to hide that they didn't deliver anything. They weren't trying to hide this broken stuff. They just didn't care. We were fortunate. We only have a few thousand dollars worth of damage. The people who were in the trailer in front of us on that third truck coming in had major damage to their products. We were loading our stuff off the tail end of the truck. We could see they had all their bedroom dressers had been broken.
We’re sorry to hear about this experience. As a broker, we connect customers with licensed moving carriers and do not operate our own trucks or control the actions of subcontracted carriers. We understand how frustrating and stressful this situation is and we take feedback like this seriously.
Reviewed Feb. 6, 2023
I recently used Eagle Moving Group for a long distance move and they were incredible! They were so thorough when it came to packing my items, taking the extra time to make sure everything was secure and nothing got damaged. The movers were very friendly and professional throughout the entire process. I would definitely recommend Eagle Moving Group if you're looking for reliable movers!
Thank you so much for your kind review! We’re thrilled to hear that our team provided thorough packing and careful handling throughout your long-distance move. It’s great to know that you found our crew friendly and professional, and we truly appreciate your recommendation. Thank you for choosing Eagle Moving Group — we’re always here to help with any future moves.
Reviewed Jan. 31, 2023
The first contact I had from Jeff seemed to be truly honest and kind. He sent contract to me. We went over it. Someone different contacted me, told me I owed more funds due to that space that wasn't counted for my furniture. I said that couldn't be so because we took off a sectional couch that was to be moved but we gave it to a neighbor. I was charge $1532.72 more for the move the which was over $2800. The people that I dealt with after Jeff, was rude, ornery, ugly and totally unprofessional. Once they bought the furniture 5 days late... they broke a wooden piece off a bed, did NOT screw the mirrors to the dressers or tighten the screws in on the beds. I hate that I used them for our moving service and or trusted them. Please check BBB and other references before hiring them, listen to me "Don't hire them!!!" Eagle Moving company is awful!!!! Do not choose them. What a waste of money.
We’re sorry to hear your experience did not meet expectations. As a broker, we connect customers with licensed moving carriers and do not operate our own trucks or control carrier pricing, scheduling, or handling. We take feedback seriously and regret that your move did not go smoothly.
Reviewed Jan. 28, 2023
We did not move because of my husband who had to have surgery and is homebound. They were really bad about that. They didn't return calls and it was a disaster. The reps kept saying that, “If you move again, you can put this towards that.” But why would I use them when they treated me that way? There was a refund but it was pitiful.
We’re sorry to hear about your experience and understand how stressful this situation was. As a broker, we connect customers with licensed moving carriers and do not control carrier communications or scheduling. We take feedback seriously and regret that your experience did not meet expectations.
Reviewed Jan. 28, 2023
Initially, the rep was very good. He kept calling back until I signed the contract. When I needed to change the moving date, I called and left messages. But I got no response whatsoever. I ended up calling the carrier and I changed the dates with them.
Thank you for sharing your feedback. We’re sorry to hear that communication during your date-change request did not meet expectations.
We understand how important timely responses are, especially when plans need to be adjusted. While Eagle Moving Group works to coordinate updates between customers and assigned carriers, we regret that you felt you had to contact the carrier directly to make changes. That is not the experience we aim to provide.
Your feedback regarding follow-up and responsiveness has been noted and will be shared internally to help improve our communication processes moving forward. We appreciate you taking the time to bring this to our attention.
Sincerely,Customer Service Team
Eagle Moving Group
Reviewed Jan. 28, 2023
We talked to their rep Kent online and he made me feel comfortable that we would get the service we were requesting. We gave them the dates that we needed it and listed the items that were going to be moved. They were very good about that. In the end, I didn't like that we waited 14 days to get our furniture. That was distressing.
The company that loaded the truck said that they would try to get someone to come down with it because it was a long-distance move. They loaded the truck, and then unloaded it in the warehouse, and then loaded our things into a semi, and the driver worked his way down Texas. I was able to get the truck driver's number and he gave me a couple of dates they would be here. That didn't happen so we had to communicate and keep up. But they were very good at communicating.
The handling of our items went well. There was a box that was crushed and my mattress was wet. But that was fine. The mattress was wet only in one corner and I got it dried out and sanitized. However, we were charged more than what we thought. They said I had more weight and so they added $1,900 on. I tried to explain that I took things off and I said that this is what it was. But if they hit me with $1,900 a couple of days before they are going to load, what can I do?
Thank you for taking the time to share your feedback. We’re glad our representative was able to make you feel comfortable and that the overall handling of your belongings went well. We also appreciate you noting that communication was strong during the move.
We regret the stress caused by the extended delivery timeline and understand how frustrating it is to wait 14 days for your furniture. Long-distance moves can involve multiple transfer points and carrier scheduling, which sometimes extends delivery windows, but we agree that better clarity and expectation-setting should have been provided.
Regarding the additional charges, long-distance moves are often priced based on final weight and inventory. We understand it’s difficult when the final total differs from the original estimate, especially when adjustments were made prior to loading. We always aim to provide accurate estimates, and we apologize for the inconvenience caused by the last-minute change.
We’re grateful your items arrived safely and appreciate your feedback as it helps us improve our communication and quoting process.
Reviewed Jan. 27, 2023
I couldn't have been more pleased with Eagle moving group. They spent time with me before my move going over all the aspects of the move, explained what packaging material would be supplied and how everything would be wrapped and padded to protect my belongings during the move. The day of the move went very smoothly. I had three very hard working men who did not dilly dally one bit to drive up the bill since I paid by the amount of time it took for the move. I ended up getting back a nice amount since I chose to move more myself that we anticipated. I would highly recommend this company!
Thank you for the wonderful review! We’re glad we could clearly explain the process and provide the protection needed for your belongings. It’s great to hear the move went smoothly and that our team worked efficiently. We truly appreciate your recommendation and are happy we could help.
Reviewed Jan. 27, 2023
I finished studies and moved to my home. My experience with Eagle Moving was excellent. Best customer service. They offered full packing and unpacking service but I only used them to move my items. Crew go out their way to be friendly and cooperative. I had a few pictures I was worried about, but these guys made sure it is protected, they even repackaged it. I most certainly recommend this company to anyone looking for a reliable moving service for a fair price.
Thank you for the wonderful review! We’re glad we could help make your move smooth and that our team took extra care with your belongings. It means a lot to hear you found our customer service excellent. We appreciate your recommendation and wish you all the best in your new home.
Reviewed Jan. 25, 2023
I recently used Eagle Moving for a short move last week. Throughout the process they were very communicative, very quick responding to emails and outlining the services available. They answered all my questions on time and ensured that there was very well coordination. On the move date, the crew arrived on time and were very nice and friendly guys. Movers protected the floors and walls and unloaded large truck quickly. Thank you.
Thank you for the wonderful review! We’re glad our team was able to communicate clearly and coordinate everything smoothly. It’s great to hear the crew arrived on time and took care to protect your floors and walls. We appreciate your trust and are happy we could help.
Reviewed Jan. 24, 2023
We had a great experience! I used them because out of all the quotes I received theirs was the most reasonable but with that low price you really do get great service. We used Eagle Moving for packing and a long distance move. They were all amazing movers. My sales agent, was very informative. He answered all my queries. Booking process was easy and after I received my confirmation I started packing my boxes. Movers protected floors and walls and unloaded large truck quickly. Thank you! You are really a great guys!
Thank you for the wonderful review! We’re glad our pricing and service met your expectations, and that our team provided great care throughout your move. It’s great to hear the booking process was easy and that our sales agent was helpful. We truly appreciate your kind words and are happy we could assist you.
Reviewed Jan. 20, 2023
I recently used Eagle Moving Group to move my family and I was incredibly impressed with their service. The team was extremely professional, hardworking, and extremely organized. They took great care of our furniture and belongings while also being mindful of our time constraints. Overall, we had an excellent experience working with Eagle Moving Group and I wouldn't hesitate to recommend them to anyone looking for a reliable moving company.
Thank you for the wonderful review! We’re glad our team could provide a professional and organized moving experience while respecting your time constraints. It means a lot to hear that your belongings were well cared for. We truly appreciate your recommendation and are happy we could help.
Reviewed Jan. 17, 2023
The movers were friendly and professional, and the crew worked quickly and efficiently. They took great care to ensure that all of my belongings were packed safely and securely. Additionally, the company was very accommodating when I needed to change the date of my move at the last minute. I would highly recommend Eagle Moving Group to anyone looking for a reliable and stress-free moving experience.
Thank you for the wonderful review! We’re glad our team could provide a reliable and stress-free moving experience, and that we were able to accommodate your last-minute date change. It means a lot to hear your belongings were handled with care. We truly appreciate your recommendation and are happy we could help.
Reviewed Jan. 16, 2023
I recently used Eagle Moving Group for a move from my home in Florida to my new home in California. The experience was nothing short of amazing. The staff was friendly, professional, and courteous throughout the entire process. They arrived on time and took great care of my belongings. They even provided me with blankets to protect my furniture from scratches during the move. Everything arrived in one piece and on time. I would highly recommend Eagle Moving Group to anyone who needs a reliable and trustworthy moving company.
Thank you for the wonderful review! We’re glad our team could provide a smooth and reliable long-distance move from Florida to California. It means a lot to hear that your belongings arrived safely and that our staff provided professional, courteous service. We truly appreciate your recommendation and are happy we could help.
Reviewed Dec. 17, 2022
Eagle Moving saved my day today. Helped get a crew to my apartment on last minute notice. All of them were very friendly, professional, careful and fast. I am SO THANKFUL FOR THE LAST MINUTE HELP OUT and the professional service. I want to use them for future office moves for my company and surely for my personal moves. Thank you guys!
Thank you for the amazing review! We’re glad we could help on short notice and that our team provided professional, careful, and fast service. We truly appreciate your trust and look forward to helping with your future personal and office moves.
Reviewed Dec. 16, 2022
I've used Eagle Moving Group for a few of my recent moves and I'm very happy with their service. The packing service was excellent, the movers were friendly and professional. Definitely recommend Nationwide Moving Services if you are in the market for moving services.
Thank you for the kind review! We’re glad to hear our packing service and movers met your expectations. We truly appreciate your continued trust and recommendation. We look forward to helping you again in the future.
Reviewed Dec. 16, 2022
Arrived right on time as quoted, and got to work straight away. They work very hard! They are super careful with your furniture other goods and will cover and bubble wrap everything that needs to be handled carefully. They were so funny and polite, REAL PLEASURE TO DEAL WITH. I talked to them on the phone to ask about pricing and book the move, and he was very polite, friendly and sent me an estimate in no time at all. I ended up paying entirely he had quoted. And the price is definitely very reasonable. Recommended for smooth and inexpensive moves!
Thank you for the wonderful review! We’re glad our team arrived on time and made your move smooth and stress-free. It’s great to hear that our crew was careful, friendly, and efficient, and that the pricing met your expectations. We truly appreciate your recommendation and are happy we could help.
New Start Relocation Company Information
- Company Name:
- New Start Relocation
- Address:
- 2500 Quantum Lakes Drive #203
- City:
- Boynton Beach
- State/Province:
- FL
- Postal Code:
- 33426
- Country:
- United States
- Website:
- newstartrelocation.com
