New Start Relocation Reviews

Thank you so much for your continued trust and support! The fact that you’ve chosen Hugo and his crew for three different moves means so much to us. We’re thrilled to hear that they continue to provide the punctual, efficient, and professional service you’ve come to expect.

There is no greater compliment than a returning customer who recommends us to friends and family. We truly appreciate your loyalty to New Start Relocation and will make sure Hugo and his crew hear your kind words.

Thank you again for choosing us time and time again!

— New Start Relocation Team

Thank you for your glowing review! We're delighted to hear that Matt and his team have continually impressed you with their exceptional service. It's fantastic that they've been able to successfully meet your needs, whether managing multiple locations swiftly or accommodating your setup requests. We appreciate your high recommendation and your trust in sharing our name with others. We're here whenever you need us, and we look forward to helping again.

Thank you for sharing your positive experiences with us! We're thrilled to hear Oscar and his crew consistently handle your moves with care, speed, and affordability. Your endorsement and continued trust mean the world to us. If there's anything we can do to enhance your future moves, please let us know. We look forward to assisting you whenever moving needs arise!

Dear AS,

Thank you for taking the time to share your feedback. We sincerely regret that you were dissatisfied with your moving experience.

New Start Relocation takes allegations regarding service quality, damaged items, or missing belongings very seriously. We understand how upsetting these concerns can be and appreciate the opportunity to address them.

Regarding your pricing concerns, the estimate provided prior to your move was based on the inventory and services disclosed at the time of booking. Any additional charges assessed at pickup or delivery would have been based on the actual services performed or accessorial services required under the carrier's tariff, and would have been documented on the shipping paperwork.

With respect to your concerns regarding the delivery crew, vehicle, assembly of furniture, and the condition of your belongings, New Start Relocation has documented your concerns and forwarded them to the delivering carrier for review. As a transportation broker, New Start Relocation does not employ the delivery crew or control the carrier's operational procedures.

If you believe items were damaged or missing during transit, you may file a cargo claim with the delivering carrier. The claims process is the appropriate avenue for investigating allegations of loss or damage, including any missing items. Once the claim has been reviewed and a determination has been made, New Start Relocation will also review your account for any additional goodwill consideration, if appropriate.

We regret that your experience did not meet your expectations and appreciate your feedback, as it helps us evaluate the performance of the carriers within our network.

We wish you the best moving forward.

Sincerely,

Thank you for your kind words and for choosing our services during your move. We're thrilled to hear that Matt and his crew made the process effortless for you. It's wonderful to be part of your transition into a new home, ensuring everything ran smoothly. Should you need assistance in the future, we'll be ready to provide the same professional and friendly service. Enjoy your new home!

Dear Lins,

Thank you for sharing your feedback. We are sorry to hear that you were dissatisfied with your moving experience.

New Start Relocation strives to provide accurate estimates based on the inventory and information provided at the time of booking. If the inventory or services required at pickup differ from the original estimate, the final transportation charges may increase to reflect the actual volume of the shipment and the services performed by the carrier.

We also understand your frustration regarding the delivery timeline. While estimated delivery dates are provided as a guideline, interstate moves are subject to logistical factors that may affect transit times. The delivery schedule is governed by the terms of the signed agreement and applicable transportation regulations.

We regret that your experience did not meet your expectations. If there are any outstanding concerns that have not already been addressed, we encourage you to contact our Customer Service Department so we can review your account and determine whether any additional assistance is appropriate.

Thank you for your feedback.

Thank you for sharing your wonderful experience! We're delighted to hear that our team's professionalism and reliability made your move easy and efficient. Ensuring effective communication has always been a priority, and completing your move within such a short time reflects our commitment to excellence. We truly appreciate your eagerness to use our services again and look forward to assisting you in the future. If there's anything more we can do for you, please feel free to reach out.

The intent of the goodwill offer was to resolve your concerns—not to require or purchase a favorable review. The proposed reimbursement was part of a good-faith settlement discussion intended to bring the matter to a mutually agreeable resolution.

Despite that, New Start Relocation processed and issued the $600.00 refund on July 8, 2026, the same day your review remained unedited. The refund was issued in good faith and was not conditioned upon you changing your review after it was processed.

We regret that your experience did not meet your expectations. While we respect every customer's right to share their opinion, we also believe it is important that the facts surrounding the resolution process are accurately represented. We appreciate your feedback and wish you the very best.

Dear Matthew,

Thank you for taking the time to share your feedback. We regret that your moving experience did not meet your expectations.

New Start Relocation has remained in communication with you throughout your move and has responded to your emails, telephone calls, and Better Business Bureau complaint. Your concerns have been reviewed by management, and a formal response is being prepared through the BBB process, where each of the issues you have raised will be addressed in detail.

Regarding your estimate, the pricing provided prior to your move was based on the inventory disclosed during the estimating process. Prior to pickup, a Quality Assurance representative conducted a review of your inventory and estimate. Upon arrival, the carrier prepared the final inventory based on the items presented for shipment, and you elected not to ship certain items after the revised charges were explained. Those items remained at the origin by your decision.

With respect to the delivery timeline, interstate shipments are transported in accordance with the governing transportation documents and applicable federal regulations. While estimated delivery dates may be discussed during the booking process, they are estimates only and are not guaranteed delivery dates. We acknowledge that your shipment experienced a delay and understand the inconvenience this caused. As previously communicated, your shipment has been scheduled for loading, and we expect delivery to occur shortly.

We also acknowledge your concerns regarding communication. Our records reflect that multiple members of our Customer Service team have been in contact with you throughout your move to provide updates as information became available from the carrier.

New Start Relocation values customer feedback and takes all complaints seriously. Because your concerns are currently being addressed through the Better Business Bureau, we believe that forum is the appropriate venue to provide a comprehensive response supported by the account documentation.

We appreciate your patience and look forward to bringing your move to a successful conclusion.

Sincerely,

We're delighted to hear about your outstanding experience with New Start Relocation! Thank you for your kind words and appreciation for our quick service and careful handling of your furniture, including the piano. It's thrilling to know that our team exceeded your expectations at every step, from pricing to delivery time. Your trust and future use of our service are truly valued. We look forward to supporting your next move with the same excellent service!

We're disappointed to hear about your experience with our services. It’s important to us that all customers feel respected and understood, and we're sorry this wasn't the case during your interaction. We are committed to reviewing this situation internally and addressing the misinformation you received, particularly regarding ability to supply necessary moving requests without personal transportation accommodations. Additionally, we understand the confusion related to the quote. Rest assured, we aim to resolve these matters efficiently. Please contact our customer service team for further assistance.

We're sincerely sorry for the experience you described. We value transparency and regret the discrepancies you faced with your quote. Such communication is not representative of our standards. We aim to clarify differences internally and offer solutions for any unresolved matters you've encountered. As you’re disputing charges independently, we're eager to make this right and facilitate your alternate arrangements seamlessly. Feel free to contact us directly so we can address this constructively.

Thank you for your cheerful review! We're delighted to know that Matt, Joseph, and Oscar made your move seamless and pleasant. It's our goal to surpass expectations with politeness and professionalism, and it's rewarding to hear this from satisfied customers like you. We appreciate your trust in us and look forward to assisting with any of your future moving needs. Enjoy your new home!

Thank you for your wonderful feedback! We're delighted to hear about your positive interaction with Matt and his supportive assistance during your move planning. Even though you chose to manage the move independently, it's rewarding to know his help was invaluable. Your time affirming our team's worth is greatly appreciated. Should your moving plans change in the future, we'd be thrilled to help ensure a stress-free experience. Please let us know whenever you need us.

After reviewing your file, we would like to clarify several points regarding your move.

The initial estimate was based solely on the inventory provided at the time of booking. As part of our standard Quality Assurance process, a pre-move inventory verification was completed prior to dispatch. During that review, additional items that were not included in the original estimate were identified, resulting in a revised estimate. When the assigned carrier arrived on the day of pickup, an additional physical inspection of the household goods determined that the actual shipment volume exceeded the revised estimate, which is why the final cubic footage increased.

Regarding packing services, the carrier was advised of the services authorized for your move. Any changes or additional services required at pickup are evaluated by the carrier based on the actual conditions at the residence.

With respect to scheduling, the dates selected during the reservation process represent the requested pickup window and are not guaranteed delivery or same-day move dates. Interstate household moves are scheduled based on route planning, carrier availability, and federal transportation regulations. While every effort is made to accommodate customer preferences, circumstances may require scheduling adjustments.

We appreciate your acknowledgment that the motor carrier's crew provided quality service. New Start Relocation remains committed to improving the customer experience and values all feedback received. We regret that your move did not meet your expectations and wish you the very best in your new home.

Thank you for taking the time to share your feedback.

We sincerely apologize that your initial interaction with New Start Relocation did not meet your expectations. Providing courteous and professional customer service is important to us, and we regret that your experience left you with a negative impression.

Our quoting process requires a conversation with a moving coordinator to ensure that we gather an accurate inventory and provide the most reliable estimate possible. While we understand that some customers prefer to communicate by text, a phone consultation is typically necessary to avoid misunderstandings and inaccurate pricing.

That said, there is never an expectation that a customer should feel dismissed or disrespected. If any communication from our representative came across as unprofessional or sarcastic, we sincerely apologize. That is not the level of service we strive to provide.

We appreciate your feedback, as it allows us to review our customer interactions internally and reinforce the importance of respectful and professional communication. Although we did not have the opportunity to earn your business, we wish you the best with your upcoming move.

Thank you for sharing your wonderful experience with us! We're thrilled to hear our team provided punctual, hardworking, and professional service during your move. It's truly rewarding to know we've delivered such a positive experience, especially under challenging conditions. Your high recommendation means a lot to us, and we're eager to assist with future moves. Thank you for choosing New Start Relocation!

Thank you for taking the time to share your feedback. We are sorry to hear that you were dissatisfied with your experience.

After reviewing your account, we would like to clarify several aspects of the reservation process.

The estimate provided at the time of booking was based on the inventory and information disclosed during your conversation with your moving coordinator. Prior to dispatch, New Start Relocation's Quality Assurance department conducted a verification review to confirm the inventory and provide you with an opportunity to add, remove, or revise items before the move. This step is designed to ensure the estimate accurately reflects the services requested.

When the carrier arrived on the day of pickup, a physical inspection of the household goods determined that the actual volume of the shipment substantially exceeded the inventory reflected on the estimate. Carriers are required to base their pricing on the actual items and space required to transport the shipment. As a result, the revised charges were based on the shipment presented at pickup rather than the original estimated inventory.

Regarding your comment about White Glove Service, any services included in your estimate are identified in your signed moving documents. Additional charges are only assessed when the inventory or services required differ from what was originally quoted.

We understand that unexpected pricing changes can be frustrating, and we regret that your experience did not meet your expectations. New Start Relocation remains committed to conducting thorough inventory reviews and providing customers with the opportunity to verify their inventory prior to dispatch. We appreciate your feedback and wish you the very best.

Thank you for taking the time to share your feedback. We sincerely apologize that your moving experience did not meet your expectations and regret the frustration and inconvenience you experienced throughout your relocation.

New Start Relocation strives to provide accurate estimates based on the inventory provided during the booking process. If the inventory or services required at pickup differ from the original estimate, the carrier may prepare a revised estimate reflecting the actual volume of the shipment and any additional services required.

We also understand your disappointment regarding the delivery timeline. While interstate deliveries are subject to logistical factors and estimated delivery dates cannot be guaranteed, we recognize that delays can be stressful and apologize for the inconvenience.

Regarding your concerns about damaged items, New Start Relocation has already provided you with the carrier's claims information so that you may submit a claim for the reported damages. The claims process allows the carrier to investigate and evaluate any loss or damage that may have occurred during transit.

We understand that you intend to file a complaint with the Better Business Bureau. New Start Relocation will fully cooperate with that process and provide all relevant documentation pertaining to your move.

We appreciate your feedback and thank you for giving us the opportunity to address your concerns.

Sincerely,

Thank you for your glowing feedback! We are delighted to hear that Madison and Nick provided such a professional and efficient service during your move. Their dedication to getting everything unloaded quickly and safely matches our commitment to customer satisfaction. We appreciate you choosing our team to make your move seamless and exciting. Should you ever need help again, we'll be here to assist. Enjoy settling into your new place!

Thank you for taking the time to share your feedback. We are sorry to hear that you were dissatisfied with your experience.

After reviewing your account, we respectfully disagree with the characterization of the events described in your review.

The estimate provided at the time of booking was based on the inventory that was documented during the reservation process. As part of our standard procedures, every customer participates in a Quality Assurance review prior to dispatch. During this review, the inventory is read back item by item, customers are given the opportunity to add, remove, or revise items, and the estimated pricing is updated if necessary to reflect the actual shipment.

New Start Relocation does not intentionally understate inventories or use "bait and switch" pricing practices. Any changes to an estimate occur when the inventory or services required differ from those reflected on the original estimate. The revised estimate provided prior to your scheduled pickup was based on the inventory confirmed during your Quality Assurance review.

Our cancellation policy, including the applicable refund terms, is disclosed in the signed reservation documents before a customer completes the booking. Customers are encouraged to carefully review these documents and ask questions before signing.

We understand that receiving a revised estimate can be frustrating, particularly when additional inventory results in increased transportation costs. However, our goal is to ensure that the estimate accurately reflects the household goods to be transported so there are no unexpected issues on moving day.

While we regret that we were unable to earn your confidence, we appreciate your feedback and wish you the very best.

Thank you so much for sharing your positive feedback. We're delighted to know that our team handled your belongings with the utmost care. Your satisfaction with our services means a lot to us. We look forward to assisting you again in the future, should you need our services.

Thank you for sharing your outstanding experience! We are thrilled to know that our team exceeded your expectations by arriving early and carefully managing your move with speed and respect for your property. Your acknowledgment of their efforts to maintain a scratch-free environment is greatly appreciated. We are glad to have contributed to a smooth move for you. We look forward to serving you in the future for any moving needs.

Thank you for sharing your delightful experience and trust in reclining recommending us to your parents. We're thrilled to hear our team exceeded your expectations with their timing, politeness, and care—Madison's extra effort, like changing out your dryer cord, exemplifies our dedication to exceptional service. Your appreciation is invaluable to us. We look forward to assisting with future needs, always ensuring a seamless process!

Thank you for sharing your experience! We're thrilled our team could facilitate a successful piano move promptly and professionally. It's wonderful to hear everything went smoothly with Madison and the crew overseeing the process. We appreciate your commendation and look forward to assisting with any future needs. It was our pleasure to provide good service at a fair price!

Dear Mr. McMakin,

Thank you for taking the time to share your feedback.

First and foremost, we extend our sincere condolences to you and your family for your loss. We understand that planning a move during such a difficult time can be especially challenging, and we are sorry for the additional stress this situation has caused.

New Start Relocation reviewed your concerns regarding the cancellation of your move and the terms of your reservation. As outlined in the signed agreement, cancellations made outside of the contractual cancellation period are subject to the terms and conditions of the agreement. While we understand that you disagree with the outcome, our decision was based on the contract governing your reservation.

We also understand your concerns regarding the information provided during the booking process. New Start Relocation has reviewed the available documentation associated with your account as part of its evaluation.

Our records reflect that we have remained in communication with you regarding your refund request and have worked in good faith to review your concerns. Should any additional information become available that materially affects our review, we will gladly evaluate it.

Again, we offer our sincere condolences and appreciate the opportunity to review your concerns.

Sincerely,

Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your experience did not meet your expectations.

We also recognize the challenges you described in your review and understand that moving under difficult personal circumstances can be especially stressful.

After reviewing your account, we respectfully disagree with the characterization that New Start Relocation engaged in deceptive or dishonest business practices. The initial estimate was prepared using the inventory and information available during the reservation process. As part of our standard procedure, every customer participates in a Quality Assurance review before dispatch to verify the inventory, make any necessary additions or corrections, and ensure the estimate accurately reflects the services requested.

When additional inventory or services are identified during this verification process, a revised estimate may be necessary to accurately reflect the shipment. Customers are under no obligation to proceed if they do not agree with the revised estimate.

Regarding your deposit, all refund and cancellation terms are outlined in the reservation agreement provided before booking. Any request for a refund is reviewed in accordance with the terms of the signed agreement.

While we regret that we were unable to meet your expectations, New Start Relocation remains committed to treating every customer with professionalism and respect. We appreciate your feedback and wish you and your family all the best.

Thank you for sharing this glowing review! We're delighted to hear Madison, Oscar, and Scott’s efficiency and meticulous approach made your move hassle-free. It's fantastic to be part of a seamless transition. Your trust in recommending New Start Relocation is immensely appreciated! We'll be here ready to help whenever you need us.

Thank you for sharing your exceptional experience! We’re delighted to hear that Madison, Matt, and Danny delivered a professional and careful moving service, ensuring your satisfaction with the utmost care in handling your belongings. Their respectfulness and dedication to meeting your needs exemplify our commitment to high-quality service. We're thrilled to have made your move a positive experience and look forward to being your choice in any future moving needs. Enjoy settling into your new place!

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Thank you so much for taking the time to share your experience and for trusting New Start Relocation with your move to Boynton Beach.

We are delighted to hear that Madison, Joseph, Matt and his crew, and Oscar provided you with the level of service you deserved. Our team works hard to ensure every move is handled with professionalism, care, and attention to detail, so it's wonderful to know they made such a positive impression.

Your kind words and recognition mean a great deal to our team. We will be sure to share your compliments with everyone involved—they will truly appreciate the acknowledgment.

Thank you again for choosing New Start Relocation. We wish you many happy years in your new home and appreciate your recommendation.

Thank you for sharing your exceptional experience with Matt and his team! We're delighted to hear that they provided a smooth and professional move, especially after twenty years of collecting memories in your first home. Recommending us means the world, and we'll be more than happy to lend our reliable services again. Please feel free to reach out if there's anything more we can assist with. Our team looks forward to supporting future moves and easing those nerve-wracking transitions!

Thank you for sharing your wonderful experience! It's great to hear that we could facilitate your parents' move from Florida to Texas seamlessly. Our team is committed to providing responsive and courteous service, and we're thrilled that we surpass your expectations. Your gratitude is appreciated and reinforces our dedication to being the best moving specialists out there. We are always here to assist you in the future for any of your moving needs!

Thank you for your wonderful review and for choosing New Start Relocation for your move!

We are thrilled to hear that Scott, Joseph, Matt, Oscar, Hugo, and Danny made your moving experience such a positive one. Our team takes great pride in working together to provide professional service, clear communication, and exceptional care throughout every move, so it's rewarding to know their efforts made a lasting impression.

We truly appreciate your recommendation and your kind recognition of our team. Your feedback will be shared with everyone you mentioned—they will be grateful to know their hard work was appreciated.

Thank you again for trusting New Start Relocation. We wish you all the best in your new home and look forward to assisting you with any future moving needs.

Thank you for the stellar feedback! We're delighted to hear that Matt and his team not only met but exceeded your expectations with their friendly service and meticulous care for your belongings. It's wonderful knowing you've found our pricing just as satisfactory as our service. Your recommendation is a great compliment, and we look forward to providing the same exceptional experience in any future needs.

Thank you for sharing your wonderful experiences with Oscar and his team. We're delighted to hear about their professionalism and impressive problem-solving skills, especially with challenging tasks. It's a joy to know Oscar managed the moves so seamlessly for your household and commercial needs. We appreciate your kind words and trust in us, and we look forward to assisting with any of your future moving projects!

Thank you for sharing your positive experience with New Start Relocation. We are delighted that our team demonstrated politeness and completed your move efficiently. We sincerely apologize for the scratched table top and appreciate your understanding as we strive to address these issues promptly. Hugo’s responsiveness in resolving the matter reflects our commitment to customer satisfaction. We value your recommendation and look forward to providing excellent service for any future needs you might have.

Thank you for sharing your positive experience with us! We're delighted to hear that Oscar and Matt provided timely and professional service, making your move straightforward and stress-free. Clear communication regarding timing and pricing is our priority, and we're glad we met your expectations. It's wonderful to know you'll choose us again. We appreciate your trust and look forward to working with you in the future!

Thank you for taking the time to share your feedback. We are sorry to hear that your moving experience did not meet your expectations.

After reviewing your account, we would like to clarify several aspects of the estimating process.

The estimate provided during the reservation process was based on the inventory and information available at the time of booking, including the information gathered during the consultations. Prior to dispatch, New Start Relocation conducts a Quality Assurance review to verify the inventory and provide customers with an opportunity to add, remove, or revise items before the move.

On the day of pickup, the assigned carrier is required to perform a physical inspection of the shipment to verify the actual inventory, services required, and access conditions. If the shipment presented for pickup differs substantially from the inventory reflected on the estimate, or if additional services are required, the carrier is obligated to prepare a revised estimate based on the actual conditions.

New Start Relocation does not condone unexpected or unjustified charges, and when concerns arise on moving day, our team works directly with the customer and the carrier to review the inventory, pricing, and any accessorial services to determine whether the revised charges are accurate.

We understand how stressful and frustrating pricing discrepancies can be, particularly on the day of a scheduled move. We regret that we were unable to meet your expectations and appreciate you taking the time to share your experience.