Budget Truck Rental Reviews

DON'T RENT AT NAPERVILLE BUDGET location. I reserved a 26 ft moving truck from Budget Truck Rental almost TWO MONTHS in advance on 4/5 for a scheduled pickup on 5/28 at the Naperville location. I received a reservation confirmation immediately after booking, so naturally I relied on Budget to honor the reservation for my move. However, on 5/26 around 4 pam— just ONE DAY before pickup — the local office at 1115 E Ogden Ave, Naperville, IL called me and informed me that they had NO trucks available at all, including 26 ft trucks, because they had “sold out everything.” No prior email notification. No alternative solution. No compensation. Only a reservation number and being placed on a “search list,” with a promise of a callback within 15 minutes to 2 hours. After waiting with no callback, I contacted them again.

Horrible experience. Do not use Budget Truck Rental Wesley Chapel. I reserved a Cargo Van from Budget Truck Rental Wesley Chapel in advance and guaranteed it with a credit card. On moving day, they did not have the vehicle even though my reservation was received and guaranteed. Horrible service from Greg who seemed like he needed to anything but help waiting customers. He was pulling up cars and helping an associate while customers were waiting.

I made my reservation with Budget online for a pickup date of May 25th at the Horn Lake, Mississippi location. Upon arriving, the location was completely closed. I immediately contacted customer service and was informed that all Budget locations were closed. This was extremely frustrating, especially since I had already called the location beforehand to verify they would be open due to the holiday on the 25th, and I was specifically told they would be operating.

Made the reservation online, traveled to the location just to be told there are no more trucks. And their system is glitching and still showing as available. Waste of time and a huge inconvenience!! So frustrating!!

Robbery, why are you forcing 14 rentals. I decide how many days I want.

First, I would like to applaud the rep at the Linden NJ location for trying to be helpful and recognizing this is an ongoing issue with Budget. Moving truck secured for 5/21/26 six weeks ago. Called this am on a whim to say we were a half hour delayed for the 8am pickup, rep at Linden did not even have the reservation. Luckily, we had not yet crossed the bridge, but this truck was the major cog in a move that should be happening tomorrow morning across many state lines. Rep tried to throw a net to various dealers within a 40-mile radius, no truck in any size available.

Reserved a 12’ moving truck, and was given the option to waive the insurance (since I have my own). Got to the location to pick up the truck, and we were given a van. They promised it had the same space, despite their website explanation being different. Vans are cheaper than trucks and the price should have been reduced to reflect that. Instead, the price increased by nearly double when they said we had to take the insurance (at $60 per day for a 4 day rental). Their justification was that because it is a commercial vehicle, WE must pay for the commercial insurance. Very difficult to BUDGET for a move when they give a smaller vehicle for the same price, and then tack on twice as much for insurance you shouldn’t have to have.

I rented a truck for one way from Bronx, NY to NH to move my son home from college. I was quoted $202 for the rental. When I arrived to pick it up, I was charged and additional fee for insurance and gas of $175. The truck was dirty, the side step was missing. I returned the truck a day early. 3 days later I was charged $129 additional, for what I do not know. But ill never rent through Budget again.

We setup a rental truck with this company online and printed all the paperwork that we received and drove 1.5 hrs. to pick it up. Once we were there, we were told that we needed to purchase insurance at an extra $541.00. We had researched the best prices, etc. This meant the truck rental would end up being the highest price out of price matching with U-Haul and Penski Trucks. Wasted our gas going 1.5 hrs. to pick up a truck. We canceled and went with Penski and paid $200 less and did not have to pay any extra for insurance. No hidden fees and was provided with a bigger truck (16 ft instead of a 12ft). Which did mean we had to drive another 2 hrs. the other direction to get the Penski truck. Never again will I use Budget. They do not tell you all the extra $$ for insurance. Our insurance covered us but then the Budget clerk said they would have to speak to our insurance company, and it was a Sunday on Mother's Day.

I rented a truck from Budget two weeks ago. I called to confirm the night before because my son and I were flying out, specifically to get our furniture out of a storage unit. The first call I received was two minutes out of Newark airport to let me know that the truck was no longer available. I didn't blame the rental agent. But they said they would find me something as big or bigger than the 15' that I originally rented. After four hours, I receive a call from another agent saying "I don't have any vehicles for you, what do you want from me?" That was not the answer I was looking for. I paid to have my son and I fly up and they're best. Solution was to find another truck rental company? I wound up renting from U-Haul and paid twice as much. Because it was the last minute, for a smaller truck. I wouldn't rent from these people if they were in the last trucking company on earth.