Budget Truck Rental

Budget Truck Rental

 3.1/5 (2757 reviews)

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Overall Rating3.1 out of 5
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About Budget Truck Rental

Budget Truck Rental offers individual and commercial moving services. The company provides rental trucks, packing supplies and moving services. It offers some discounts and is widely available. Renters can choose between a range of cargo vans, pick-up trucks and 12-foot to 26-foot trucks.

    Top Budget Truck Rental Reviews


    I rented a 16' truck from Budget a few weeks ago and received great customer service from all of the employees that I met. I picked up the truck the evening before my move, Linda ...

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    Rented a 16 ft truck to move my mother from Indiana to Georgia. Other than the line at the pickup being long, everything else was just as good as expected. Truck was clean and ran...

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    What is Budget Truck Rental?

    Budget Truck Rental is a moving truck company that caters to individual and commercial clients. It operates nationwide with more than 1,600 company-owned and dealer locations. You can choose between cargo vans, pick-up trucks and 12- to 16-foot trucks, depending on how much you need to transport. All the trucks in its fleet have automatic transmissions, power steering and power brakes, making them easy to operate. Many also come with walk ramps or liftgates.

    You can also rent towing equipment, hand trucks and furniture pads from Budget and get packing, loading and unloading assistance from its partner company HireAHelper. Budget also offers protection plans for its rental trucks, which include supplemental liability insurance and roadside assistance. It provides discounted fees for AARP members, military veterans, students, members of the Bar Association, EMTs, firefighters and police officers.

    Budget Truck Rental services

    Budget Truck Rental has thousands of locations around the country. You can make a reservation online, on the phone or in person. To get a quote and finalize your reservation, you’ll need to determine when you need the truck, where you’ll pick it up and drop it off and what size vehicle you need. Budget offers traditional trucks measuring 12, 16, 24 and 26 feet long. For smaller moves, you can rent a cargo van or pick-up truck.

    Budget also rents out its trucks for light commercial use, offers towing equipment like car carriers and tow dollies, sells packing supplies and rents out hand trucks and furniture pads. You can also opt to get packing, loading and unloading assistance from HireAHelper.

    Budget Truck Rental prices

    Budget Truck Rental’s rates vary depending on the type of move. Its prices include a flat daily charge for the truck rental, per-mile fees, gas, taxes and fees. It also requires a $150 refundable deposit. The per-mile fee can range from $0.60 to $1.00, and the daily truck cost can vary from $19.99 to $49.99 or more.

    You can also add liability coverage, but this will increase the price. Budget also charges no-show fees and late-return fees. Your cost will depend on where you’re moving from and to, when you need the truck, truck size and any extra services you desire. Its weekday rental prices are generally cheaper than weekend rates.

    Budget Truck Rental FAQ

    Are Budget trucks reliable?

    Yes, Budget’s trucks are reliable. All its locations perform 10-point inspections on the equipment before each rental. The company maintains its equipment regularly, purchases new trucks annually and retires older vehicles. If something does go wrong, the company offers 24/7 roadside assistance.

    Does Budget Truck Rental take debit cards?

    Yes, Budget accepts payment by debit card. You can pay with debit at the time of the reservation and when you return the truck. If you use a debit card, the deposit amount will appear in your account as a hold.

    What do I need to rent a truck from Budget?

    To rent a Budget truck, you need a valid driver’s license and a credit or debit card. On the day of your reservation, you must present your license and a second valid form of ID. This can be a credit/debit card, valid passport, Social Security card, U.S. military ID card, employer-issued photo ID, a current utility bill or a pay stub.

    Where is Budget Truck Rental available?

    Budget Truck Rental has over 1,600 locations in the U.S. You can use its location finder to find the closest rental facility.

    Is Budget Truck Rental good?

    Budget Truck Rental offers rental trucks, moving services and packing supplies for individuals and commercial customers. For those taking on a DIY move, this is an ideal service. The company has thousands of locations around the country, and it’s generally affordable for local moves. However, its fees can add up quickly, especially if you’re planning a long-distance or multiday move, and insurance coverage and roadside assistance come at an extra cost.

    Budget Truck Rental Reviews

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    Page 1 Reviews 0 - 10
    Verified Reviewer
    Original review: May 9, 2023

    A very well planned out moving trip started out perfectly, our pre-scheduled 20’ Box Van and Car Trailer was ready as promised by Budget Truck Rentals in Santa Fe Springs California. We got loaded in less than 4 hours, and made it approximately 60 miles down the road, before the Car Trailer wheels caught on fire. Not an expert; but I believe the surge brakes locked. Called the Emergency HotLine, we waited 3 hours for Budget to pick-up the completely trashed Car Trailer and after 30+ hours for a replacement Car Trailer along the side of the road. After many, many calls to Budget; it was apparent that Budget did not have or would not get us a replacement Car Trailer. Absolutely Unbelievable!

    We could wait no longer so we found a reasonably safe place to store the car and resumed our trip to Texas. We are now faced with the additional expense of hiring a private transport company to move our car to Texas. I think the Budget needs to test their process from a customer's perspective, very very bad, never again for us.

    2 people found this review helpful
    Verified Reviewer
    Original review: April 23, 2023

    We reserved a moving van to pick up on 3/29 in Murfreesboro TN to head to Texas. Online the price was $454. When we added roadside assistance and insurance it came to $649. When we pick it up it’s now $781 something about we needed a different insurance. I should have checked to see if the other one was taken off first. The shifting of prices was ridiculous to me but we were on a schedule so had to live with it. We get the van and once we pack it and start to head out we get in the seats and realize this strong fishy trash dump smell in the front. Still, on a schedule we use air fresheners we had to try to help and NOTHING helped. 13 hours we had to endure this.

    The day we turned it in we made sure to fill the tank where it was when we received it. 2 days later my account gets charged $47. I immediately called them about this charge. Their claim was I didn’t return it on full. Are you kidding me!!! I most certainly filled the tank up at a gas station right across from drop off location. This company finds whatever way possible to scam money from you, their vehicles are disgusting, customer service is low quality and their vehicles aren’t worth the headache. Go elsewhere to rent any type of vehicle from Budget. I don’t even know how this company is still up and running. SHUT IT DOWN! Only gave a star because they force you to to be able to leave a review.

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      Verified Reviewer
      Original review: April 21, 2023

      This company is complete trash!!! I get a call from Budget not even a day and a half before we're supposed to move from Minnesota to Wisconsin to tell me that the truck I reserved 2 weeks prior isn't available!! What?!? I asked the guy who called me to help me find another truck and he told me to call customer service. Really?! I called customer service and they said all they could do is make a request to the Inventory Manager. Seriously?!

      The inventory manager named Sergio was beyond unprofessional and insulting and when I asked for his employee number he canceled my reservation without my authorization and pretty much told me to go figure it out. Called numerous times before being connected to a supervisor who justified the actions of the inventory manager!!! Not one person I spoke to even tried to help me with the issue. I was forced to stop working so I could find another truck rental that charged me a lot more because it was a last-minute reservation! Disgusting people that work for Budget. Disgusting customer service!!! Disgusting company!!!

      2 people found this review helpful
      Verified Reviewer
      Original review: April 16, 2023

      The Budget Truck Rental at Reading Rd in Sharonville Ohio DOES NOT HONORS YOUR ONLINE RESERVATION and has no concept of breaching contract.

      We need to move some furnitures from our old place in Cincinnati to a place near Chicago. We made a reservation of small truck from Budget online a week in advance and select this Sharonvill station to pick the truck. We arranged workers to load and unload the furniture at specified hours. We came down to Cincinnati and stayed in a hotel the night before. However, when we went the station to pick up our reserved truck at the specified hour (8 am on April 15, 2023), we were told there was no truck for us.

      I saw 3 small tucks and 3 vans on the lot and asked if we can jut take one of them. The ** girl working there said those were reserved for Amazon and there is nothing she can do about our reservation. I understand that Amazon is big customer but It just simply wrong for Budget to breach “contract” with little customer in order to honor big customer reservation. We talked Budget customer service over the phone. The lady offer a bigger truck available 50 miles away. We do not have time for that and we are not comfortable to drive bigger truck. I told the lady that I recorded the conversation and take photos of the available trucks on the lot. She accused us of declining her offer and just hang up the phone. It cost us about $2000 for loss of wage, hired labor and expense. What should we do? Any help will be greatly appreciated for little guys like us to fight this UNFAIR PRACTICE by BUDGET

      2 people found this review helpful
      Verified Reviewer
      Original review: April 13, 2023

      Your van (truck rental service) was leased to me and the rear doors fling open while driving the speed limit on highway. Dangerous, costly and scary. The rep was rude before the leased vehicle left the lot and he spent time trying to clear the dash sensor by using the left button on steering wheel with me UNAWARE what he was clearing from the dashboard. I soon learned when the truck, YOUR HUGE VAN flung open the rear doors while en route to my drop off destination of my apt contents. My unload team had minimal to do. Let’s just say because my BELONGINGS were FLUNG OUT WHILE IN MOTION and I then was informed that Budget would not get me safely back to my car by swapping this MALFUNCTIONING van for a rent a car instead. It’s Avis’s car and you would have to pay for a rental or drive the HUGE VAN back yourself.

      You not only have no way to reach 800- for TRUCK rentals because the people on the other end deal with car rentals only, but I was forced to drive it back 2 hours with the same outcome. Upon arrival, the leasing guy continued to mouth at me and refused to take ACCOUNTABILITY and DENIED what he was doing when he CLEARED or attempted to- the sensor on the van's dash. He was belligerent and refused to check me out at all and walked out of the office. The guy smelled of marijuana, you do need to do a random drug test on the guy at 40 St N and 66 St immediately! He put the $225 deposit back in my card and threatened to charge me for not putting the gas back to half a tank. I do have my RECEIPT showing I did BUY THE GAS before returning it!!!

      He also stated I used more miles!!! He was charging me for the extra trip to a location in Ocala where they were contacted by him and was adamant they could not get me into a car safely as well. Then to the airport where both trips were a moot point because neither location wanted to receive a MALFUNCTIONING VAN that led me to drive it back to the location of pick up. You will need to call me in this IMMEDIATELY as I am not HAPPY with the fact I was FORCED to drive your VAN and no one at 800- customer service with many calls to them was for the truck rental dept. All attempted to transfer me and transfer me with each person being for BUDGET CAR RENTAL. I’m livid, am wiped and lost my items en route!!! I had hired a team to load it and a team to unload it on the receiving end, and they were done in minutes because MY PERSONAL BELONGINGS are in the HIGHWAY. Fix your VAN before you injure someone. Conf#**

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      Verified Reviewer Verified Buyer
      Original review: April 8, 2023

      I would give no stars if possible. My family (1 year old girl, wife, dog and cat) and I rented a 26ft Budget truck for pick up on the 26th of March 2023. We set off from CA to CO the night of the 28th with plans to be there the night of the 29th. We broke down in Wellington AZ at around 1am and had to get a motel room. A "mechanic" came out and let it run for an hour while he sat in a chair across the street waiting to clear a code. We got back on the road later around noon. We then broke down AGAIN close to Sunflower AZ, on the side of a mountain where budget left my family and I stranded from 5:30pm to 2am. The tow truck driver informed us they were not made aware we had a toddler in the car and it was made to seem like a non emergency. We had to be towed back to Phoenix AZ because budget truck rental said they had nothing to do if we were towed further to Payson AZ.

      We were towed back to Phoenix and had to get another hotel room (I was also getting extremely ill from stress and knowing I had a new job I had to start after this horrible experience). So the next mechanic changed all the filters and said we were good to go again. SO.. we hit the road from Phoenix and made it to Payson AZ where we broke down for the third time. And every time you call Budget Truck Rental customer service, it is like they have no clue who you are or what the situation is. They are completely robotic workers with total lack of empathy or any care whatsoever. You have to completely explain from start to finish every single new person you talk to at budget truck rental.

      So this time we had another mechanic come out to our next motel room in Payson AZ and he told budget truck rental at around 11pm that the engine is terrible and we need a new truck. Field service was not an option. So we had to get TWO nights again in Payson AZ before a "moving company" came and very sketchy, loaded all my belongings into a new truck delivered by a towing company. (The movers did not show up on time, about 11:30pm to be exact, were very rude and sketchy, and broke many of my things) So we didn't get back on the road until the 1st of April. (My truck is due on the 31st for drop off in Littleton CO, im still in AZ) So we get in extremely late to Pueblo CO where we have to get another motel room.

      We get to our destination on the 2nd of April very late in the day and I need to start work the very next day. Again, I can not emphasize how absolutely terrible customer service is for Budget Truck Rental. They simply do not care, they have the attitude of roadside bandits there to rob you for more money if your truck breaks down and you miss your drop off date. So I dropped off the truck a couple of days after I started work because we had to finish unloading and I was very busy onboarding for work and whatnot. Come to find out, they charged me a $940 late fee for not having the truck dropped off in Littleton CO on the 31st. When I was still in AZ because their terrible truck kept failing on me. And when I called to demand money back, the first guy offered me 3/4 of my late fee back, the second guy (who I was escalated to) offered me 1/2 of the late fee back. Absolute robbery, disgusting business.

      I would never recommend them or even consider going through them again. They are rude, uncaring, inconsiderate, will not accept any wrongdoing on their part, and left my family emotionally and financially drained after a move that was supposed to better our lives. I am furious with them. I will be seeing a representative of theirs in small claims soon.

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      Verified Reviewer
      Original review: March 13, 2023

      8 am at Avis/Budget in El Paso, Tx. on North Mesa Street, the representative seemed under the influence while I was picking up truck. The truck was noted with some exterior damage in the beginning. During the drive, I realized it had a bad tire, bad windshield wipers, and the ignition key was faulty. At my first gas up I realized there was also no gas cap. The damage to the exterior noted at checkout let water in the compartment ruining my mattresses. The truck never made it to my final destination and I was stranded for a day. I had to unload my stuff to take it another way. Terrible truck rental company. In the end, Budget Truck Rental offered No reimbursement.

      2 people found this review helpful
      Verified Reviewer
      Original review: March 8, 2023

      We rented a 16ft box truck to move from Tennessee to Ohio. The truck leaked on my head for 8 hours, the truck would sway so much I could not drive more than 55, we had to unload and check for water damage while on the interstate and when we talked to customer services reps., they all had different excuses, rules or the famous “ there is nothing we can do”. I was told by the cashier in Springfield Ohio that I did not have to fill the tank because the truck was being decommissioned, they later charged me $135. Save yourself the stress, money and lies and use another company.

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      Verified Reviewer
      Original review: Feb. 12, 2023

      I was trying to rent a 26' truck from three different Budget locations in NJ (Bayonne, Lyndhurst and Matawan). The Bayonne one didn’t have any trucks EVEN though I placed a reservation in advance. The one in Lyndhurst, where I was sent by the Bayonne employee on the same day, told me I was on a DO-NOT-RENT list. After spending 2 hrs on the phone with budget and after I was already at home in a different state, the company rep told me it was a Budget's mistake and if I still needed a truck, I could go back (drive 1 hr one way) and rent one. Ridiculous! Of course, I didn’t return to that pathetic "establishment". In two days, I gave them the last chance and went to their Matawan location. The rusty truck that they had for me was about 20 years old with cracked windshield, bare tires and extremely worn out in general. It is simply dangerous to ride in it. I am now seeking reimbursement for my wasted time and money I spent on workers, who were waiting for me at home to help load the truck.

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      Verified Reviewer
      Original review: Jan. 13, 2023

      They changed the location of my pick up to way out of my way and refused to help me out in any way. They would not even give me a minor discount. It was a waste of time and gas money. I should have known better than to use Budget because my sister-in-law rented a truck from there and it broke down in her driveway before we even got on the road. The customer service was extremely unhelpful and unsympathetic. Terrible experience.

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