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Budget Truck Rental

Budget Truck Rental
Overall Satisfaction Rating 2.60/5
  • 5 stars
    263
  • 4 stars
    355
  • 3 stars
    228
  • 2 stars
    39
  • 1 stars
    749
Based on 1,634 ratings submitted in the last year

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    Budget Truck Rental offers individual and commercial moving services. The company provides rental trucks, packing supplies and moving services. It offers some discounts and is widely available. Renters can choose between a range of cargo vans, pick-up trucks and 12-foot to 26-foot trucks.

    BOTTOM LINE

    Budget provides rental trucks, packing supplies and moving services. It’s widely available in the U.S. and is ideal for DIY movers. It might be an affordable option for local moves, but it can be expensive for long distances.

    PROS

    • Lots of locations
    • Discounts available
    • Range of trucks and services

    CONS

    • Insurance is an additional cost
    • Can be expensive

    Top Budget Truck Rental Reviews We Found

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    Rated with 5 stars
    Verified Reviewer

    I rented a 16' truck from Budget a few weeks ago and received great customer service from all of the employees that I met. I picked up the truck the evening before my move, Linda at the front desk was fast in getting me out the door and on my way!... They kept their word and were the best company...

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    Rated with 5 stars
    Verified Reviewer

    Rented a 16 ft truck to move my mother from Indiana to Georgia. Other than the line at the pickup being long, everything else was just as good as expected. Truck was clean and ran fine. I would recommend this service to others.

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      What is Budget Truck Rental?

      Budget Truck Rental is a moving truck company that caters to individual and commercial clients. It operates nationwide with more than 1,600 company-owned and dealer locations. You can choose between cargo vans, pick-up trucks and 12- to 16-foot trucks, depending on how much you need to transport. All the trucks in its fleet have automatic transmissions, power steering and power brakes, making them easy to operate. Many also come with walk ramps or liftgates.

      You can also rent towing equipment, hand trucks and furniture pads from Budget and get packing, loading and unloading assistance from its partner company HireAHelper. Budget also offers protection plans for its rental trucks, which include supplemental liability insurance and roadside assistance. It provides discounted fees for AARP members, military veterans, students, members of the Bar Association, EMTs, firefighters and police officers.

      Budget Truck Rental services

      Budget Truck Rental has thousands of locations around the country. You can make a reservation online, on the phone or in person. To get a quote and finalize your reservation, you’ll need to determine when you need the truck, where you’ll pick it up and drop it off and what size vehicle you need. Budget offers traditional trucks measuring 12, 16, 24 and 26 feet long. For smaller moves, you can rent a cargo van or pick-up truck.

      Budget also rents out its trucks for light commercial use, offers towing equipment like car carriers and tow dollies, sells packing supplies and rents out hand trucks and furniture pads. You can also opt to get packing, loading and unloading assistance from HireAHelper.

      Budget Truck Rental prices

      Budget Truck Rental’s rates vary depending on the type of move. Its prices include a flat daily charge for the truck rental, per-mile fees, gas, taxes and fees. It also requires a $150 refundable deposit. The per-mile fee can range from $0.60 to $1.00, and the daily truck cost can vary from $19.99 to $49.99 or more.

      You can also add liability coverage, but this will increase the price. Budget also charges no-show fees and late-return fees. Your cost will depend on where you’re moving from and to, when you need the truck, truck size and any extra services you desire. Its weekday rental prices are generally cheaper than weekend rates.

      Budget Truck Rental FAQ

      Are Budget trucks reliable?
      Yes, Budget’s trucks are reliable. All its locations perform 10-point inspections on the equipment before each rental. The company maintains its equipment regularly, purchases new trucks annually and retires older vehicles. If something does go wrong, the company offers 24/7 roadside assistance.
      Does Budget Truck Rental take debit cards?
      Yes, Budget accepts payment by debit card. You can pay with debit at the time of the reservation and when you return the truck. If you use a debit card, the deposit amount will appear in your account as a hold.
      What do I need to rent a truck from Budget?
      To rent a Budget truck, you need a valid driver’s license and a credit or debit card. On the day of your reservation, you must present your license and a second valid form of ID. This can be a credit/debit card, valid passport, Social Security card, U.S. military ID card, employer-issued photo ID, a current utility bill or a pay stub.
      Where is Budget Truck Rental available?
      Budget Truck Rental has over 1,600 locations in the U.S. You can use its location finder to find the closest rental facility.

      Is Budget Truck Rental good?

      Budget Truck Rental offers rental trucks, moving services and packing supplies for individuals and commercial customers. For those taking on a DIY move, this is an ideal service. The company has thousands of locations around the country, and it’s generally affordable for local moves. However, its fees can add up quickly, especially if you’re planning a long-distance or multiday move, and insurance coverage and roadside assistance come at an extra cost.

      Budget Truck Rental Reviews

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      How do I know I can trust these reviews about Budget Truck Rental?
      How do I know I can trust these reviews about Budget Truck Rental?
      • 2,887,809 reviews on ConsumerAffairs are verified.
      • We require contact information to ensure our reviewers are real.
      • We use intelligent software that helps us maintain the integrity of reviews.
      • Our moderators read all reviews to verify quality and helpfulness.

      For more information about reviews on ConsumerAffairs.com please visit our FAQ.

      Page 1 Reviews 0 - 10
      Rated with 2 stars
      Verified Reviewer
      Original review: Feb. 24, 2021

      When you go to book your rental reservation, they sure make it look inexpensive. Then you go in to pick up your truck and all the hidden fees are told. We went to drop off the truck about 10 minutes before the 2:00 deadline, and they were already closed. The sign said to put the keys in the envelope and leave in box. There were no envelopes so we left the truck and I came back in the morning.

      When I got there, they asked if I had filled up the truck, they didn't say that at the time of rental so I said I had not. They said they could fill it up (it was only used about 4 gallons), but that there was an additional $35.00 fee. She told me she would only charge me $10.00. I got my credit card statement, and looks like I was overcharged by about $40.00. When I called the office for an itemized list, she just verbally ran down the list, and it still didn't seem to add up. Also, they charged me $15.00 for the fee for the gas, not $10.00. I said ok, but I will NOT be using this company again, nor will I recommend it.

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      Rated with 1 star
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      Verified Reviewer Verified Buyer
      Original review: Feb. 15, 2021

      I reserved a truck at Budget Truck of Fairborn, OH for 14 Feb 2021 (Confirmation **). When I arrived, the truck was not available and the agent referred me to customer service. Customer service could not answer why there was no truck available, and why no one informed me of the issue before I arrived. When asked about the Terms and Conditions, the customer service agent (Colleen) hung up on me! I returned the call and asked to speak to a supervisor.

      The supervisor (Frank) couldn't answer my concerns either, and informed me that it was my fault because I reserved within 24 hours, and that it is "common knowledge" to book trucks more than 2 weeks in advance. He goes on to say that next time I call I should have a better attitude and that would create less problems. I received an email 2 hours later informing me that my reservation was changed to a location much farther away--I had no say in when/where the new pickup would take place. This experience was frustrating to say the least.

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        Rated with 1 star
        Verified Reviewer
        Original review: Feb. 12, 2021

        Rented a 12 ft truck to move my daughter across country, pick up was a joke. Guy wasn't pleasant and had zero customer service skills. 1st truck he tried to give me was super old and in bad shape. I went back in and asked for a better truck. He was less than thrilled about having to do that and the 2nd truck turned out just as bad.... Drove fine but that was only positive. It was a few years newer BUT, very dirty inside including trash and a soda bottle. Burn marks all up the window seals, cracked dash display and had to of been at least a year since it got wiped down on the inside.

        Got to the last day in the evening we entered MI where there was a snow storm. Wipers were barely functioning! Just smeared the windshield and I couldn't see. Stopped at next exit to clean the mess up and buy windshield solvent. It was bone dry!! Added the solvent and got back on the Eway. And....the solvent sprayers DIDN'T WORK!!!! I had to stop every few exits to clean my windshield at a gas station for over 250 miles! Took a ridiculous amount of time to get home due to this issue. The man at the Shields Blvd location should NOT be in customer service let alone be in charge of his own location, and I will be calling Budget to make a formal complaint.

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        Rated with 1 star
        Verified Reviewer
        Original review: Feb. 4, 2021

        Budget Rental Truck was the WORST EVER vehicle rental experience of my life. Was given a 26' truck instead of the 16' I reserved because they couldn't get to the 16' truck. It was DISGUSTINGLY FILTHY, and the low coolant light was on. I added coolant. It broke down in Manhattan after being loaded. I'd purchased the roadside assistance, when a mechanic showed up 2 hours later -- then two hours later, said I was good to go. While parked overnight the truck horn went off at 3 am and won't stop until I pounded on the steering wheel. It did the same thing at 4:30 am. More poundings.

        The truck broke down AGAIN, the next day. Again, roadside assistance showed up 6 hours later with another Truck the next day. Moved all the stuff into the replacement truck. The replacement truck had only one functional taillight. I called Budget for consideration after this debacle and they took $32 off my bill. Are they kidding!! The experience was dangerous and beyond terrible, I will never rent from Budget again and will tell anyone that will listen to stay away,

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        Rated with 1 star
        Verified Reviewer Verified Buyer
        Original review: Feb. 3, 2021

        I made a 10am reservation (**) Monday night (01-25-2021) for a cargo van. I went to the location at 9:45am Tuesday and was told they do not have Vans at that location. I called 800-455-1332 and spoke with a Robert who said he was documenting my complaint and assured me it would be escalated to the manager who would find me a truck within 2 hours and call me back. I never received that call and the opportunity which I needed the van passed. Then I find my card is charged $75 for a $57 rental. If you need a truck rented for something important do not reserve with Budget Truck Rental. I am very, very, very disappointed with this transaction and how it was handled. I will never try to rent a truck from Budget Truck Rental ever again.

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        Rated with 1 star
        Verified Reviewer
        Original review: Jan. 18, 2021

        We rented a 16' truck to move my son from a 2 bedroom apartment to a 3 bedroom townhouse. We requested hand trucks and furniture pads. The hand trucks in particular were essential as he was moving from a 3rd floor apartment, no elevators. When we went to pick up the truck, we were informed they did not have hand trucks but furniture pads were no problem. I asked why nobody informed me they didn't have hand trucks so that we could've arranged to get these elsewhere. Was advised that the reservation was made through corporate, which is really a non answer.

        Got the truck to our first destination, opened the back, no furniture pads. When I called to find out why, was told I should just go back to the location and I could get the furniture pads. Since I was 30 minutes away from the location, I asked if they could check to be sure they even had furniture pads. They checked (again, I was talking to corporate, wouldn't give me number to the local office) and, sure enough, no furniture pads. So, we got a moving truck with no furniture pads, no hand trucks. When I complained to corporate, they said I could get a credit for inconvenience when we returned the truck. I called this morning about the credit and was told that, since I already got the truck at a discount (I had a coupon), all they could offer was a $10 credit. Budget has lost a customer.

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        Rated with 1 star
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        Verified Reviewer
        Original review: Jan. 15, 2021

        I recently moved from Pennsylvania to North Carolina and rented a truck from Budget to make the move. The day before my move, Budget informed me that the truck I reserved was not available and, on such short notice, I was forced to use a smaller truck. The reduction in overall truck capacity made it necessary for me to put things in storage as I could not get everything on the smaller truck. The vehicle had clearly not been serviced recently. There was no wiper fluid and the air pressure in the tires was low enough to trigger the low-pressure indicator on the dash. I took care of that issue myself.

        When I went to return the truck in North Carolina I had great difficulty finding their facility. My GPS took me to an Avis/Budget facility but it was closed and had a For Sale sign on it. When I called the local number on my contract, it kept forwarding me to the National number where no one was able to assist me in locating the drop-off site. Finally, around 10 am, someone answered the local number. I was subsequently directed to leave the truck in a dirt lot along the perimeter of the local airport which was across the road from the abandoned facility. There was no signage and no other vehicle in the lot. I then was instructed to take the keys into the airport and drop them off at the Avis/Budget counter. I can’t believe a national company operates like this.

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        Rated with 1 star
        Verified Reviewer Verified Buyer
        Original review: Dec. 16, 2020

        If I could give less than 1 star I would. My SO and I are moving across states and we placed a reservation for a 12-foot truck in early November 2020. Two days before pick-up in Mid-December 2020, I received an email stating that my reservation had been cancelled. I called the customer service number and they said that it was within their rights to cancel reservations when there is no availability. I would recommend not ever renting from Budget Truck. Our move is two days away from the time that our reservation was cancelled so now we have to scramble to find another rental service that doesn't break the bank.

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        Rated with 1 star
        Verified Reviewer
        Original review: Nov. 14, 2020

        On March 16, 2020 I reserved a truck to be picked up no later than 5:00 p.m. EST on April 29th. I received an email confirming my reservation. On April 29th at approximately 1:00 p.m. EST I received a voicemail from a Budget representative advising that they did not have a truck for me to pick up. I called the telephone number that was provided and spoke with a Customer Service Representative. I explained the issue and was told that an email would be sent to the District Manager to call me within two hours. The two hours came and went and I did not receive a call from the District Manager as promised.

        I called again and spoke with another Customer Service Representative. Once again I explained the issue and advised that I did not receive a call from the District Manager as promised. I was told that an email would be sent flagged "ASAP' for someone to call me back. Again, I never received a follow-up call to the two messages that I had previously left. Seeing as I had movers scheduled to arrive at 9:00 a.m. EST the next morning I had to look into obtaining a truck from another source. Thankfully I was able to obtain a truck through Penske Trucking.

        During my first call with a Customer Service Representative she advised that if I had to get a truck from another company that Budget would reimburse me up to $250 of the base price of the rental. I have sent numerous emails providing documentation of the rental I had to get from Penske Trucking requesting a reimbursement for my charges. I have made numerous phone calls following up. It is November 13th, 2020 and I have yet to receive a reimbursement or a telephone call from a District Manager.

        The estimate I was provided by Budget was approximately $675. I wound up spending approximately $1,431 with Penske. My final cost was more than double what I had initially budgeted. While I did not expect to be reimbursed for my full cost with Penske I did expect to receive some reimbursement due to the fact that Budget failed to follow through on their contract that was in place for more than a month.

        How this company is still in business I do not know. The lack of customer service is atrocious! I can assure you that I will never use Budget Trucking or car rental EVER. I highly recommend Penske for all of your trucking needs. I will tell everyone I know that Budget is a disreputable company. I will also post a review on every online format that I can find touting the lack of professionalism of this company. WARNING!!! Do no use Budget ever...

        3 people found this review helpful
        Rated with 1 star
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        Verified Reviewer
        Original review: Oct. 16, 2020

        All I needed was a quote. I got schooled and given the longest speech ever because they asked me to guess a quote. Things like “Be realistic”... Is not what I asked for... Kind of rude. Then took 10 minutes to release the numbers., just to say $2,500 - $3,000. Yea, No thank you. After I said, "Well you’re the most expensive, from the quotes I received," he hung up so fast. Um excuse me? Yea, get better customer service when you're charging those rates.

        2 people found this review helpful

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          Budget Truck Rental Company Information

          Company Name:
          Budget Truck Rental
          Website:
          www.budgettruck.com