Budget Truck Rental Reviews

Phillips Hwy Jax: Literally go anywhere elsewhere, I will not bore you with the specifics, but I will warn you that the team at this location are to be avoided. They are impolite, unhelpful, and downright disrespectful. They should be nowhere near customers whatsoever. This business is a sham and the owners should be ashamed of themselves. Do not waste any of your time and certainly none of your money with these clowns. Please heed my advice.

I had rented a Budget Truck Rental to get from Upstate, NY to Savannah, GA. When I arrived at my destination the 26' truck ramp was broken and could not attach to the back of the truck so we could not use the ramp to unload my belongings. I called the Service tech (After buying all of the insurance and roadside packages) and they showed up about 90 minutes later (not terrible). The tech was not able to fix the truck at my destination so he disconnected the ramp from the truck, so I was not able to make an additional stop and it was much more difficult to unload the truck.

I was given a truck that had a pre-existing rip in the roof of driver side. At one point I had to drive about 200 MI and pouring rain because there was no place that had covering plus I had to make it to our hotel reservation on time. I have been requesting a refund since August 4th 2026. Each time I have called and spoken to a new representative they offer me a higher amount. At first all I wanted was 50% but when I started to suspect their tactics, which was later confirmed by one of their representatives, I even lowered my expectations. Then come to find out each representative has a certain amount that they are authorized to offer.

I booked my truck rental online several days in advance of my move, thinking I'd covered all my bases. The day before my move, Budget called and told me my truck would not be available, but promised they'd find me another and call me back. That call never came. The next day, moving day, I still had no truck and no callback. I called customer service and was transferred from person to person, each one pointing the finger at someone else. Not one person took ownership of the issue.

STAY AWAY! BUYER BEWARE! We reserved a moving truck in both my son's name and in mine from the Apopka/Orlando location. He lived in FL and I in CT so he was picking it up to start packing and I was flying down 2 days later and would be the 1 driving it up to CT. My debit card I had used to reserve the truck had since been lost and hence deactivated in the interim. My son arrived to pick up the truck and they demanded he needed the form of payment used to secure the reservation. He explained the situation and they wouldn't budge.

--5 rating. Terrible customer service. The place I picked it up at was great but the Budget company was terrible, the truck was all beat up, the cab was filthy and smelled like wet dog. I ordered a 26' truck 3 weeks early to make sure I had that truck. 1 day before pickup Budget called the place I was told pick it up from and refused to get him a 26' truck. Only offered me a 16' truck then tried to screw me around by offering 2 16' trucks. For the price I paid for the 28' truck that price would have been enough to rent 3 16' trucks not 2. I would have to have another driver. I wound up having to take 1 16' truck when I ordered a 26' truck for a reason. I wound up having to have 2 minivans and a trailer to go as well inorder to get everything. I will never rent from those crooks again.

Here's a polished but firm review you could post: My experience with Budget Truck Rental was extremely disappointing and resulted in the loss of two full days of travel. The problems began when our truck developed transmission issues. We waited approximately four hours for roadside assistance, only to learn that the mechanic had been given incorrect information about both the truck and the problem. The mechanic who arrived spoke very little English, making communication difficult. Despite the transmission issue, we were told the truck was safe to drive. Less than an hour later, the exact same problem occurred again. We then waited another two hours for a second mechanic. This mechanic informed us that the transmission problem was a known issue throughout the fleet. At that point, I received a call and was told we would be towed to a hotel and that a replacement truck and loading crew would be available the next morning.

Budget Truck Rentals may be the lowest rental price, however you should be fully aware of the poor quality trucks and sub standard customer service. It started with their system not being able to recognize a modification to your pick-up and instead triggers a whole new reservation. This led to the system stating the truck I reserved was not available within a 15 mile radius. I called the reservations line and that individual also stated the location I was picking up my truck did not have the truck I reserved nearly a month prior. I was directed to call customer service when they opened to see how they may assist with this issue. This occurred on my pick-up date and further elevated the stress level. Thankfully the physical location contacted me when they opened to verify the truck was available and the reason why it was showing non-available since no one in reservations or customer service could understand.

I am absolutely beyond furious with this experience. This was one of the most unprofessional, disrespectful, and frustrating customer service interactions I have ever had. I reserved a truck three days in advance and showed up at my scheduled 10:00 AM pickup time, expecting the truck I had reserved to be ready and waiting. Instead, I was told there were no trucks available. So apparently a reservation with Budget means absolutely nothing. If you can't provide the equipment that was reserved days ahead of time, then why even allow customers to make reservations in the first place? The employee at the counter blamed upper management for not calling me before I arrived. She stated several times, "This place sucks, the management doesn't know what it is doing"

Never rent a truck from Budget Truck Rental. This company should be held accountable for what feels like outright fraud. We reserved a 26-foot truck for our out-of-state move two months in advance and received confirmation. A week before the move, we even went in person, and they verified the reservation and assured us the truck was secured. Then, just four days before our move date, they suddenly canceled the reservation, claiming there were no 26-foot trucks available within a 100-mile radius.

I was quoted one price and the day before I was to pick up the truck someone called with another price that was higher than the original quote. I can called the truck and made reservations with U-Haul and the price was about a $99 difference, but the day I went to get the truck from U-Haul I tried to use my debit card and there was no money on it because Budget took the payment even though I cancelled the day before. I was promised by a Budget customer service person that my money would be refunded within an hour. It’s now Saturday and I still have not been refunded my money. I’m over it.

On the day of my scheduled truck rental, I arrived at the Budget pickup location at approximately 9:00 a.m. for my 10:00 a.m. reservation. The location had no visible Budget signage or identifying information, making it difficult to confirm I was at the correct business. Additionally, the business hours listed on the website indicated the location opened at 8:00 a.m.; however, no employee was present when I arrived. An employee did not arrive until approximately 9:47 a.m. After accessing my reservation, she informed me that the truck and equipment I had reserved had not yet been returned by the previous customer and that she had no idea when, or if, it would become available.

I reserved a cargo van 3 months ago. I received a confirmation of my reserve 3 days before pickup. The night before pickup, I received an email that there are no cargo vans available at 8:30 a.m. “but maybe they’ll have one later in the a.m”. No offer of alternate location or truck. I responded that I have to pick up at 8:30 as I hired moving helpers to start at 9:30. And I had less than 3 days to move my daughter fr Boston to Missouri. The email response from the office was he was “just the messenger and can’t help if there’s no van”.

Had a reservation for a truck three weeks in advance of the move for a job transfer. After having paid for private storage and coordinated for the out-of-state relocation, Budget informed me while we were in full swing packing less than 24 hours from the truck pickup time that there was no truck. Customer Service said they would look for me the truck and transport trailer, but it would take an additional two hours of time I did not have to find one. They then wanted to know how far I was willing to drive to get the "found" truck. I asked if I would get a discount for the additional time and travel. I was told that would be discussed AFTER the move was completed.

Avoid. I reserved a 12' moving truck from Budget and had a confirmation number. After flying from Ohio to Georgia to begin our move, Budget calls me on the morning of truck pick up to let me know there are no trucks available. Again, AVOID!

Be Careful with this company. Budget truck rental "reservations" are done online. You will be asked for your personal and financial card info in order to receive a confirmation # NOT a reservation #. The Budget Online Reservation systems confirms your alleged pick up and drop off times and amount owed. You are not billed at this time. Kicker is there is a system failure where there is no internal communications in place confirming there is actually a truck available.

Id Budget at all costs. One day before a move from Nashville to Charleston, they tell me they have no trucks, and the truck I reserved has a mechanical. Promised me they would call me back once they located a truck. No call back. Worst customer service. Avoid Avoid Avoid Budget truck rental at all costs. U-Haul answered my call, was cheaper, and had trucks available.

I will never ever use or recommend Budget Truck Rental of ANY LOCATION in the United States of America ever again. This was my 2nd attempt to give them a try. I guess the 1st lesson wasn't hard enough. Well, here we go..... So, we reserved a 12-foot truck on April 15, 2026, for pick-up on June 19, 2026 from Budget Truck Rental of Bird Road at 6796 SW 40th Street, Miami, FL 33155.

I would rate as zero if it was possible. We used the 16 ft truck for moving interstate. The cabin and cargo has a lot holes and on the way we got soaked. The USB place was fake and inside of it was nothing so you cannot listen or use your map as your phone cannot be charged. Nowadays there is no gate on the toll ways so cameras capture it and then budget truck will send you many times higher bill than expected which in our case they charge us $100 for just tolls. Be aware that you cannot return the truck after hours in 90% of their places. If you reserve the car cargo they do not even know how to connect the trailer to the truck.

I rented from them and they took the truck on purpose then told me that I had to get a new contract if I wanted another truck. To mention that the very first contract with them I went thru 6 trucks that were damaged and no one wanted to accountability for that contract after that one was taken because of budgets screw up. I do not suggest going thru them because your either gonna get your truck taken from you or you gonna get a damaged truck. Who knows. But don’t go thru them. And don’t go thru Charlie’s auto repair because he will treat like you shit about your truck and no one will have a conversation with about treating customers poorly when they are putting money in YOUR pocket. Here’s to my lawsuit starting.

My daughter was moving out of Cincinnati in May. She had reserved a Budget truck on May 7 with confirmation. She received a call less than 24 hours before she was going to move out saying that they did not have a truck for her. WTF? My wife called and the lack of care and professional out of the Cincinnati office was beyond pathetic. The people that day in office- May 25th could have cared less about our situation. They were very rude, had no desire to help figure out this issue, and said there were no rentals with a 60 mile area.

DON'T RENT AT NAPERVILLE BUDGET location. I reserved a 26 ft moving truck from Budget Truck Rental almost TWO MONTHS in advance on 4/5 for a scheduled pickup on 5/28 at the Naperville location. I received a reservation confirmation immediately after booking, so naturally I relied on Budget to honor the reservation for my move. However, on 5/26 around 4 pam— just ONE DAY before pickup — the local office at 1115 E Ogden Ave, Naperville, IL called me and informed me that they had NO trucks available at all, including 26 ft trucks, because they had “sold out everything.” No prior email notification. No alternative solution. No compensation. Only a reservation number and being placed on a “search list,” with a promise of a callback within 15 minutes to 2 hours. After waiting with no callback, I contacted them again.

Horrible experience. Do not use Budget Truck Rental Wesley Chapel. I reserved a Cargo Van from Budget Truck Rental Wesley Chapel in advance and guaranteed it with a credit card. On moving day, they did not have the vehicle even though my reservation was received and guaranteed. Horrible service from Greg who seemed like he needed to anything but help waiting customers. He was pulling up cars and helping an associate while customers were waiting.

I made my reservation with Budget online for a pickup date of May 25th at the Horn Lake, Mississippi location. Upon arriving, the location was completely closed. I immediately contacted customer service and was informed that all Budget locations were closed. This was extremely frustrating, especially since I had already called the location beforehand to verify they would be open due to the holiday on the 25th, and I was specifically told they would be operating.

Made the reservation online, traveled to the location just to be told there are no more trucks. And their system is glitching and still showing as available. Waste of time and a huge inconvenience!! So frustrating!!

Robbery, why are you forcing 14 rentals. I decide how many days I want.

First, I would like to applaud the rep at the Linden NJ location for trying to be helpful and recognizing this is an ongoing issue with Budget. Moving truck secured for 5/21/26 six weeks ago. Called this am on a whim to say we were a half hour delayed for the 8am pickup, rep at Linden did not even have the reservation. Luckily, we had not yet crossed the bridge, but this truck was the major cog in a move that should be happening tomorrow morning across many state lines. Rep tried to throw a net to various dealers within a 40-mile radius, no truck in any size available.

Reserved a 12’ moving truck, and was given the option to waive the insurance (since I have my own). Got to the location to pick up the truck, and we were given a van. They promised it had the same space, despite their website explanation being different. Vans are cheaper than trucks and the price should have been reduced to reflect that. Instead, the price increased by nearly double when they said we had to take the insurance (at $60 per day for a 4 day rental). Their justification was that because it is a commercial vehicle, WE must pay for the commercial insurance. Very difficult to BUDGET for a move when they give a smaller vehicle for the same price, and then tack on twice as much for insurance you shouldn’t have to have.

I rented a truck for one way from Bronx, NY to NH to move my son home from college. I was quoted $202 for the rental. When I arrived to pick it up, I was charged and additional fee for insurance and gas of $175. The truck was dirty, the side step was missing. I returned the truck a day early. 3 days later I was charged $129 additional, for what I do not know. But ill never rent through Budget again.

We setup a rental truck with this company online and printed all the paperwork that we received and drove 1.5 hrs. to pick it up. Once we were there, we were told that we needed to purchase insurance at an extra $541.00. We had researched the best prices, etc. This meant the truck rental would end up being the highest price out of price matching with U-Haul and Penski Trucks. Wasted our gas going 1.5 hrs. to pick up a truck. We canceled and went with Penski and paid $200 less and did not have to pay any extra for insurance. No hidden fees and was provided with a bigger truck (16 ft instead of a 12ft). Which did mean we had to drive another 2 hrs. the other direction to get the Penski truck. Never again will I use Budget. They do not tell you all the extra $$ for insurance. Our insurance covered us but then the Budget clerk said they would have to speak to our insurance company, and it was a Sunday on Mother's Day.

I rented a truck from Budget two weeks ago. I called to confirm the night before because my son and I were flying out, specifically to get our furniture out of a storage unit. The first call I received was two minutes out of Newark airport to let me know that the truck was no longer available. I didn't blame the rental agent. But they said they would find me something as big or bigger than the 15' that I originally rented. After four hours, I receive a call from another agent saying "I don't have any vehicles for you, what do you want from me?" That was not the answer I was looking for. I paid to have my son and I fly up and they're best. Solution was to find another truck rental company? I wound up renting from U-Haul and paid twice as much. Because it was the last minute, for a smaller truck. I wouldn't rent from these people if they were in the last trucking company on earth.

I rented a 16" truck from Budget in Washington DC in March 2025 for a move to Chicago. No issues, I would have given them 3-4 stars for that one. I had to move again within Chicago in April 2026, so I reserved another 16' truck from the same Chicago location where I dropped off the first truck a year earlier. They called me the night before to tell me they didn't have a 16' truck, something about, "Corporate didn't send us one." They "would be glad" to rent me a 12' truck. I needed (and had reserved) a 16' truck, not a 12' truck. So now I had to make two trips which messed up the schedule of myself and those who had agreed to help me. Not sure if the "normal" Budget experience was the one from last year or this year, but I'd much rather spend more money knowing I get what I reserve.

Terrible!!! They take your money off your card even if everything is complete. Run!!!

Booked a 16 foot truck with Budget in Framingham MA for tomorrow. They called today (the day before) to say they only had smaller trucks. We call back and they say the have no trucks. Nice job screwing your customer!

They call me the night before my move and tell me that the truck I reserved 2 weeks ago is not there and to call the customer service line for any questions.

DO NOT RENT FROM THIS COMPANY!! We were told twice that we would be given a refund for any un-used days - that was a bold face lie! The front end customer server rep and the office where we dropped the truck both told us to expect a refund, so when I called customer service they said, "Oh no that's not correct, read the contract!" So we are out $250 additional dollars! For days we didn't use! We are a military family and that $250 dollars isn't something we have laying around after a move! Tell your friends and family - we are!

🚨 WARNING: Do NOT rent from this company. 🚨 This was one of the worst customer service experiences I have ever had. First, I was pressured into purchasing the most expensive insurance option, which almost doubled the cost of my rental. The pricing structure felt extremely misleading and full of hidden fees. Then the real nightmare started. The truck broke down and left me stranded on the side of the expressway for OVER 8 HOURS waiting for assistance. Because of this delay, I missed the movers I had already scheduled and prepaid, costing me another $300 out of pocket. When I finally returned the truck, I filled the gas tank at the drop-off location (which was literally a gas station) and somehow still got charged for fuel anyway.

**⭐️⭐️⭐️⭐️⭐️ 5-Star Review**. I had an outstanding experience with **Wanda and Tiffany** at the Budget Rent a Truck location in **Jacksonville, FL 32216**. These ladies went **above and beyond** to accommodate us from start to finish. Their customer service was exceptional, the truck was **clean and ready to go**, and the overall cost was **very reasonable**. I highly recommend this location — especially Wanda and Tiffany — to anyone needing a reliable rental truck and excellent service. I will definitely continue to use their services in the future.

I drove an adjustable bed only, no headboard or nightstands from Las Vegas to Vista California between 7:30 PM and what ended up being 2:00 AM in February due to a transmission that kept overheating. I was given a truck that prompted me 3 times on my drive that the transmission was overheating and to pull over and let idle to cool down. I should’ve been home by midnight and instead after pulling over 3 times it was almost 2:00 AM. Upon calling customer service, they had nothing to offer but an apology. It was my problem that I didn’t call Budget roadside assistance for help. I can’t imagine they’d have a timely solution at midnight in the middle of the desert between Las Vegas and Southern California. I’ll never use Budget truck rental ever again. They gave me a truck instead of a cargo van which is what I rented, the truck stunk and had no Bluetooth as well as was mechanically unfit for its purpose.

One of the worst moves I've ever had. The rental was scheduled for 10 am pickup. It didn't arrive until 1. The truck had been in a wreck, so it was dinged up and gas mileage was horrendous. I called to explain that I had men waiting for 2 1/2 hours due to their negligence, and they gave me a refund of $68 on an $800 truck rental. Will never use them again EVER!!!!