Budget Truck Rental Reviews

They knew that they did not have inventory and still let me register for a truck. Drove forty minutes to pick it up and the guy at the counter laughed. Please call the pick up location before you drive over and waste your time, better yet, call a different company, I know I will. Penske for now on. At least they tell you if they have a truck!

They put my life at risk by renting me a truck that they were fully aware had problems and they did not disclose this to me. And they charge a way higher price than they say in the description and they kept my deposit for no reason.

No rating - this was an absolute awful truck rental. I drove from NJ to CA. The guy at Budget in Wilmington, DE never did a truck inspection. When I mentioned the tire pressure light was on, he said he just filled them. Also, no handtruck at their location - had to drive an extra 30 minutes for it. When I got home, it needed oil, coolant and the tire pressure light was flashing (all tires should have been at 80 PSI - they were below 50PSI..). For 2 days it sounded like a jackhammer above our heads.

It’s not often I pen a blistering review for a company, but Budget Truck Rental has indeed outdone themselves. If one was to design a masterclass in how NOT to conduct a business, Budget would surely take the top prize. From the outset, their art of deception takes center stage. They lure you in with alluring online quotes, only to double the price when you're about to seal the deal. But that's just the tip of the iceberg. The real pièce de résistance is their fraudulent claim of their trucks being "commercial vehicles." This assertion is not only ludicrously false under NM statute but is also blatantly exposed by the simple fact that you don't need a commercial driver's license to rent one of their vehicles. So why this fabricated claim? To force you into purchasing their damage waiver. A brazen attempt at gouging unsuspecting customers.

I made two reservations at Budget over the weekend. The night before a representative called to inform me that, despite my reservation, there was no truck available. I then asked what about my second reservation. He said, still no trucks available. They still charged me a no-show fee even though they told me there was no truck for me.

I picked up the truck in Queens, NY. The price quotes on the confirmation email was $1721.95. The Budget employee charged me $2072.70. He didn't explain the price difference. The truck was old and filthy. After loading the truck and driving for about forty minutes the AC failed. I called customer service and was given an appointment the next day to get it fixed. The trip to the repair shop and the "repair " took until late afternoon. Less than twenty-four hours later the AC failed again. Contacting customer service took hours. The next morning a repair shop began repairs. A part was needed and the AC was fixed around midafternoon. The check engine light was on. The mechanics were troubleshooting the problem for more than an hour.

I reserved a truck online to pick up at 5 pm for their Ankeny, Iowa location. The day of, Budget Truck informed me that I must go to a different location, 10 miles out of the way, and they would not waive the extra mileage that would count against my trip. I arrived at the new location in Des Moines at 4:55, 5 minutes prior to my pick-up time. Upon arrival, no one was there to help me. I tried calling their location's number and Budget Trucks' main help number, and I received no answer for 15 minutes. Once I was finally able to get on the phone with someone, they informed me that I would not be able to get a moving truck for a couple of hours and that I would have to drive to an even further location (that would still count against my mileage). I was forced to find another moving truck (which was basically impossible) for the next day. All in all, we canceled the reservation, but I would never go to this place again.

I needed a truck to relocate my office from Phoenix to Los Angeles. I made a reservation about a week to ten days before I needed the truck. Late the day before I received a telephone call that the truck was not available, but that I could get one in Northern Arizona. This is going to cost me between $5,000 and $7,500, because I have people assisting me and they have to fly to Arizona. I would not recommend that you ever use Budget for a truck rental.

I've rented trucks from Budget Truck every year since 2017, to include earlier this year. However, when I went to pick up a truck for a recent rental, the location had no record of my reservation. I found out later that Budget Truck had changed the location and pick-up date without even telling me! On top of that, they charged me a $75 no-show fee, which they later refunded. Unfortunately, Budget Truck can no longer be relied upon.

Rented a Budget 16-foot truck. Check engine light was on when I picked it up. Representative said the catalytic converter was recently changed and the check engine light was on but the truck was fine. I loaded the truck proceeded by my first destination, unloaded, and started on my way to 2nd destination when all dashboard lights came on (oil, battery, etc.), engine cut out and there was no use of steering brakes, etc. Turned truck off, turned back on, proceeded to drive and happened again about 1/2 mile down the road. I pulled over, called roadside assistance via Budget, waiting three hours for a mechanic who determined that the issue was due to an off market catalytic converter that was installed. He also said the loud noise was a leaking exhaust despite the fact the truck said "quiet cab" on the door. It was 7 pm and we were far from home so we found a place to stay and called at 8 am next morning.