Budget Truck Rental

Budget Truck Rental

 3.1/5 (2748 ratings)
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Our Buyers Guide Top Picks:

JK Moving Services

JK Moving Services

Get a Quote
Colonial Van Lines

Colonial Van Lines

Get a Quote
United Regions Van Lines

United Regions Van Lines

Get a Quote

About Budget Truck Rental

Budget Truck Rental offers individual and commercial moving services. The company provides rental trucks, packing supplies and moving services. It offers some discounts and is widely available. Renters can choose between a range of cargo vans, pick-up trucks and 12-foot to 26-foot trucks.

Find Moving Companies near you

    Overall Satisfaction Rating

    • 5 stars
    • 4 stars
    • 3 stars
    • 2 stars
    • 1 stars

    Top Budget Truck Rental Reviews

    How do I know I can trust these reviews about Budget Truck Rental?
    • 4,185,112 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on ConsumerAffairs.com please visit our FAQ.

    Rated with 5 stars
    Verified

    I rented a 16' truck from Budget a few weeks ago and received great customer service from all of the employees that I met. I picked up the truck the evening before my move, Linda ...

    Read full review
    Rated with 5 stars
    Verified

    Rented a 16 ft truck to move my mother from Indiana to Georgia. Other than the line at the pickup being long, everything else was just as good as expected. Truck was clean and ran...

    Read full review

    What is Budget Truck Rental?

    Budget Truck Rental is a moving truck company that caters to individual and commercial clients. It operates nationwide with more than 1,600 company-owned and dealer locations. You can choose between cargo vans, pick-up trucks and 12- to 16-foot trucks, depending on how much you need to transport. All the trucks in its fleet have automatic transmissions, power steering and power brakes, making them easy to operate. Many also come with walk ramps or liftgates.

    You can also rent towing equipment, hand trucks and furniture pads from Budget and get packing, loading and unloading assistance from its partner company HireAHelper. Budget also offers protection plans for its rental trucks, which include supplemental liability insurance and roadside assistance. It provides discounted fees for AARP members, military veterans, students, members of the Bar Association, EMTs, firefighters and police officers.

    Budget Truck Rental services

    Budget Truck Rental has thousands of locations around the country. You can make a reservation online, on the phone or in person. To get a quote and finalize your reservation, you’ll need to determine when you need the truck, where you’ll pick it up and drop it off and what size vehicle you need. Budget offers traditional trucks measuring 12, 16, 24 and 26 feet long. For smaller moves, you can rent a cargo van or pick-up truck.

    Budget also rents out its trucks for light commercial use, offers towing equipment like car carriers and tow dollies, sells packing supplies and rents out hand trucks and furniture pads. You can also opt to get packing, loading and unloading assistance from HireAHelper.

    Budget Truck Rental prices

    Budget Truck Rental’s rates vary depending on the type of move. Its prices include a flat daily charge for the truck rental, per-mile fees, gas, taxes and fees. It also requires a $150 refundable deposit. The per-mile fee can range from $0.60 to $1.00, and the daily truck cost can vary from $19.99 to $49.99 or more.

    You can also add liability coverage, but this will increase the price. Budget also charges no-show fees and late-return fees. Your cost will depend on where you’re moving from and to, when you need the truck, truck size and any extra services you desire. Its weekday rental prices are generally cheaper than weekend rates.

    Budget Truck Rental FAQ

    Are Budget trucks reliable?

    Yes, Budget’s trucks are reliable. All its locations perform 10-point inspections on the equipment before each rental. The company maintains its equipment regularly, purchases new trucks annually and retires older vehicles. If something does go wrong, the company offers 24/7 roadside assistance.

    Does Budget Truck Rental take debit cards?

    Yes, Budget accepts payment by debit card. You can pay with debit at the time of the reservation and when you return the truck. If you use a debit card, the deposit amount will appear in your account as a hold.

    What do I need to rent a truck from Budget?

    To rent a Budget truck, you need a valid driver’s license and a credit or debit card. On the day of your reservation, you must present your license and a second valid form of ID. This can be a credit/debit card, valid passport, Social Security card, U.S. military ID card, employer-issued photo ID, a current utility bill or a pay stub.

    Where is Budget Truck Rental available?

    Budget Truck Rental has over 1,600 locations in the U.S. You can use its location finder to find the closest rental facility.

    Is Budget Truck Rental good?

    Budget Truck Rental offers rental trucks, moving services and packing supplies for individuals and commercial customers. For those taking on a DIY move, this is an ideal service. The company has thousands of locations around the country, and it’s generally affordable for local moves. However, its fees can add up quickly, especially if you’re planning a long-distance or multiday move, and insurance coverage and roadside assistance come at an extra cost.

    Budget Truck Rental Reviews

    Recent
    • Recent
    • Oldest
    • Most helpful
    Any
    • Any
    • Rated with 5 stars
    • Rated with 4 stars
    • Rated with 3 stars
    • Rated with 2 stars
    • Rated with 1 star

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Budget Truck Rental?
    • 4,185,112 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on ConsumerAffairs.com please visit our FAQ.

    Page 1 Reviews 0 - 10
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 13, 2023

    They changed the location of my pick up to way out of my way and refused to help me out in any way. They would not even give me a minor discount. It was a waste of time and gas money. I should have known better than to use Budget because my sister-in-law rented a truck from there and it broke down in her driveway before we even got on the road. The customer service was extremely unhelpful and unsympathetic. Terrible experience.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 17, 2022

    Even though Budget rents a 12 foot truck online, don't expect to get one. I had a 12 foot truck reserved over a month in advance, and when I went to pickup, it wasn't available. Hard to believe, but in a large city like Dallas there were no 12 foot trucks within 100 miles. So, I unfortunately got stuck with a 16 foot truck that was less efficient for my 1220 mile trip. I complained to their customer service about the the additional cost I had for less fuel efficiency. They gave me a $100 refund. If you need a small box truck do not rent from Budget. It's a trick to get your business, and are most likely not available. They hold back all their small box trucks for commercial customers like FEDEX or UPS, especially during the holiday season. Much better to rent a small truck from U-Haul, and they give a $50 refund if truck is not available. That fact that Budget doesn't allow reviews on their website says a lot.

    Be the first one to find this review helpful

    Not sure how to choose?

    Get buying tips about Moving Companies delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 9, 2022

      I reserved a 12 foot truck today. My mom has been put into an assisted living facility in New Braunfels and we were going to her house in Floydada today to get some of my things. I called last night to see if I could pay for my rental in cash. I was told yes. We got there this morning and I was informed that as of October 1st, they no longer accept cash. So I went to Walgreens on Avenue Q and I put the cash on a debit card. Went back out to Budget and my card was declined. I was told that it had to be a debit card that was associated with a bank. So I pulled the cash from that debit card and I put it on a debit card that is through a bank. I was told that they would accept it. That was also declined. So I told them to cancel my reservation.

      Now I won't be able to get anything that I want out of my mom's house thanks to Budget because my brother will probably throw my stuff away. I'm already furious with him for not informing me that they were moving my mom to New Braunfels until everything was said and done. As a single mom with low income, I chose Budget because it was cheaper. But it was a nightmare, wasting lots of gas and time running around trying to find a way that they would accept my payment for the truck but they would never accept it. So I gave up after wasting about 2 hours trying to get the stupid truck.

      2 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 2, 2022

      Something told me to re-confirm my confirmation number with the local Kent, WA location that I had made 2 weeks ago for a 16-foot box truck. Lo and behold I was told that although I was given a confirmation number and quote that it did not mean that there would be a truck available to move my elderly mother into Assisted Living 2 days from now. Say What? The gal I spoke with was non-committal and dispassionate that any truck in any size could be confirmed on the day that I had "reserved". Luckily and with faith I actually found a truck immediately with another rental company that could actually confirm the equipment for me. I will never call Budget again for anything! If there was a rating with zero stars I would have rated them at that level.

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: July 29, 2022

      I attempted to rent a truck from this company 45 days ahead of my move. I go to the location to pick the truck up and they say they don’t have any trucks available. They said call customer service and they will be able to find one in the area easily. Customer service tells me they don’t have any in the entire state of Minnesota available. They also said budget is not responsible for having them available…. I just hung up on them. Do Not use this crappy business.

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: July 28, 2022

      Filthy, loud truck, broken hand truck, check engine light on,. Nasty worker at desk. Still trying to get refunded. Do not ever use them. Horrible getting thru to headquarters. They charge $50 for insurance which is ridiculous.

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: July 24, 2022

      Rented a 16’ Budget truck in Canton, OH, and drove it to Durham, NC (9.5 hrs). The truck was filthy. Chewed gum in door handle well, used surgical mask on floor, windows filthy, and cab smelled incredibly bad. No iPhone charging port; no amenities whatsoever. Truck body was dented and tires were worn. The crazy thing is Budget truck rental cost was only a small amount less than other options, yet every Penske, U-Haul, and Ryder truck I saw on my drive looked like new. The rental experience is another story and is something I will address separately with BBB.

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: July 11, 2022

      Before you rent from them, just be aware that they do not put customers first. For one, I reserved my budget truck about a month in advance, then when I was randomly reviewing my order one day, the reservation was gone. When I called they said they my reservation was cancelled because someone else needed the truck. What does that even mean?? Also I would have NEVER known that I wasn't going to have my truck if I hadn't randomly checked the reservation and then called. But my main complaint is in regards to all the water damage that basically ruined half of my things. There were leaks all throughout the truck so when it rained, the water ended up damaging my mattress, box spring, clothes, rugs, etc.

      When I called I explained that I did not pay for the insurance, but they assured me that regardless of this, I would be eligible for compensation due to the fact that the truck was not secure. I mean it's one thing if my stuff got stolen, but the damage to my stuff was 100% due to their truck having holes and not being up to standard with what they claim.

      Anyways they send me on this wild goose chase to submit a claim which takes foreverrrr. Then, 15 business days later, we receive a letter saying we don't qualify for any compensation because we didn't opt in for the insurance. Why did they make me waste hours of my life filling out forms and emailing people just to tell me what I already knew and explained to them from the very beginning?? All this to say, I understand that I didn't get the insurance, but given that all the damage to my things was solely due to defects in the vehicle, I am disappointed that they have led me on just to tell me a month later that they aren't going to help me at all.

      2 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: June 10, 2022

      If I could give them 0 star for Customer Service I would. The truck itself drove fine and we got to where we needed to be just fine. However, I was told at the Utah location that if I bring the truck back before it was due, we would get a refund. The drive to our new home was 12.5 hours. It took 30 min to unload and if the drop off location was open until 10:30pm, we would've brought it back. However, we settled with bringing it back the next day because the minimum they offer was 4 days and we would still bring it back way before the due date. We bring it back and ask for the refund and the lady said we would have to call customer service because they don't deal with that there. I call customer service and after being on hold for 15 minutes, they tell me that they couldn't get ahold of the Utah location, possibly because it was Memorial Day weekend but if I kept my receipts for gas and such, she's sure that I could get my refund.

      Fast forward to Tuesday and they tell me they don't do refunds. I ask for a supervisor, they said they'll call me within 24-48 hours. I wait Wednesday, and still no call. Thursday comes and I directly ask for a supervisor and I wait on hold for 45 minutes and finally get someone. They tell me that they'll have to send a request to the Utah location since they told me about the refund there and once they hear back from Utah location, they will let me know. Fast forward to Tuesday, (I wanted to give them a couple of days to actually call me before I call them but that didn't happen) and the rep said that they should have an update by Wednesday. I wait Wednesday and Thursday and still no call.

      I call them Friday (today) and I was told that the request was denied. I'm incredibly frustrated because I wasted my time and energy, calling them for almost 3 weeks now waiting for a resolution that would satisfy both parties. I understand that I wasn't going to get the full refund but I was told by 2 people that I would at least get something. If they offered a 2-day minimum for the truck, we would've taken it because it didn't take us long to get to our destination and unload. The customer service representative had the nerve to tell me that she didn't have a supervisor today when I asked for one and suggested I call back tomorrow. Um no. I'm out a LOT of money and I'm just annoyed at the lack of compromise with the company.

      If they don't do refunds, then why would I be told that? I feel that I've been very patient and gave them the benefit of the doubt every time I've called them but every time, I've had to wait on hold for 30-40 min and rehearse to them my situation. Very frustrating and disappointing end to our experience with Budget. I suggest looking at all the rental truck options before settling for them.

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: June 8, 2022

      I made a reservation online several weeks ago for a 26' truck and car trailer in CO. I then get an E-mail out of the blue yesterday telling me that my reservation has been canceled without any explanation with only 10 days left before my move. I called the 800 number at the bottom of the E-mail only to get someone who barely speaks English to tell me that they canceled the reservation because they cannot find a truck??? You have 10 days to go and weeks to prepare. Where are all your trucks. So I am left out in the cold with no truck after I already made airline reservations to fly in and pick up the truck and book movers. So mad and aggravated. This is worst treatment than U-haul. Don't ever rent from Budget! They clearly do not care about their customers and have no clue how to run a company!

      Be the first one to find this review helpful

      Quick and easy. Get matched with a Moving partner.

        Loading more reviews...

        Budget Truck Rental Company Information

        Company Name:
        Budget Truck Rental
        Website:
        www.budgettruck.com

        Check out our buyers guide top picks

        Our Buyers Guide Top Picks:

        JK Moving Services

        JK Moving Services

        Get a Quote
        Colonial Van Lines

        Colonial Van Lines

        Get a Quote
        United Regions Van Lines

        United Regions Van Lines

        Get a Quote