Budget Truck Rental Reviews

I was quoted one price and the day before I was to pick up the truck someone called with another price that was higher than the original quote. I can called the truck and made reservations with U-Haul and the price was about a $99 difference, but the day I went to get the truck from U-Haul I tried to use my debit card and there was no money on it because Budget took the payment even though I cancelled the day before. I was promised by a Budget customer service person that my money would be refunded within an hour. It’s now Saturday and I still have not been refunded my money. I’m over it.

On the day of my scheduled truck rental, I arrived at the Budget pickup location at approximately 9:00 a.m. for my 10:00 a.m. reservation. The location had no visible Budget signage or identifying information, making it difficult to confirm I was at the correct business. Additionally, the business hours listed on the website indicated the location opened at 8:00 a.m.; however, no employee was present when I arrived. An employee did not arrive until approximately 9:47 a.m. After accessing my reservation, she informed me that the truck and equipment I had reserved had not yet been returned by the previous customer and that she had no idea when, or if, it would become available.

I reserved a cargo van 3 months ago. I received a confirmation of my reserve 3 days before pickup. The night before pickup, I received an email that there are no cargo vans available at 8:30 a.m. “but maybe they’ll have one later in the a.m”. No offer of alternate location or truck. I responded that I have to pick up at 8:30 as I hired moving helpers to start at 9:30. And I had less than 3 days to move my daughter fr Boston to Missouri. The email response from the office was he was “just the messenger and can’t help if there’s no van”.

Had a reservation for a truck three weeks in advance of the move for a job transfer. After having paid for private storage and coordinated for the out-of-state relocation, Budget informed me while we were in full swing packing less than 24 hours from the truck pickup time that there was no truck. Customer Service said they would look for me the truck and transport trailer, but it would take an additional two hours of time I did not have to find one. They then wanted to know how far I was willing to drive to get the "found" truck. I asked if I would get a discount for the additional time and travel. I was told that would be discussed AFTER the move was completed.

Avoid. I reserved a 12' moving truck from Budget and had a confirmation number. After flying from Ohio to Georgia to begin our move, Budget calls me on the morning of truck pick up to let me know there are no trucks available. Again, AVOID!

Be Careful with this company. Budget truck rental "reservations" are done online. You will be asked for your personal and financial card info in order to receive a confirmation # NOT a reservation #. The Budget Online Reservation systems confirms your alleged pick up and drop off times and amount owed. You are not billed at this time. Kicker is there is a system failure where there is no internal communications in place confirming there is actually a truck available.

Id Budget at all costs. One day before a move from Nashville to Charleston, they tell me they have no trucks, and the truck I reserved has a mechanical. Promised me they would call me back once they located a truck. No call back. Worst customer service. Avoid Avoid Avoid Budget truck rental at all costs. U-Haul answered my call, was cheaper, and had trucks available.

I will never ever use or recommend Budget Truck Rental of ANY LOCATION in the United States of America ever again. This was my 2nd attempt to give them a try. I guess the 1st lesson wasn't hard enough. Well, here we go..... So, we reserved a 12-foot truck on April 15, 2026, for pick-up on June 19, 2026 from Budget Truck Rental of Bird Road at 6796 SW 40th Street, Miami, FL 33155.

I would rate as zero if it was possible. We used the 16 ft truck for moving interstate. The cabin and cargo has a lot holes and on the way we got soaked. The USB place was fake and inside of it was nothing so you cannot listen or use your map as your phone cannot be charged. Nowadays there is no gate on the toll ways so cameras capture it and then budget truck will send you many times higher bill than expected which in our case they charge us $100 for just tolls. Be aware that you cannot return the truck after hours in 90% of their places. If you reserve the car cargo they do not even know how to connect the trailer to the truck.

I rented from them and they took the truck on purpose then told me that I had to get a new contract if I wanted another truck. To mention that the very first contract with them I went thru 6 trucks that were damaged and no one wanted to accountability for that contract after that one was taken because of budgets screw up. I do not suggest going thru them because your either gonna get your truck taken from you or you gonna get a damaged truck. Who knows. But don’t go thru them. And don’t go thru Charlie’s auto repair because he will treat like you shit about your truck and no one will have a conversation with about treating customers poorly when they are putting money in YOUR pocket. Here’s to my lawsuit starting.

My daughter was moving out of Cincinnati in May. She had reserved a Budget truck on May 7 with confirmation. She received a call less than 24 hours before she was going to move out saying that they did not have a truck for her. WTF? My wife called and the lack of care and professional out of the Cincinnati office was beyond pathetic. The people that day in office- May 25th could have cared less about our situation. They were very rude, had no desire to help figure out this issue, and said there were no rentals with a 60 mile area.

DON'T RENT AT NAPERVILLE BUDGET location. I reserved a 26 ft moving truck from Budget Truck Rental almost TWO MONTHS in advance on 4/5 for a scheduled pickup on 5/28 at the Naperville location. I received a reservation confirmation immediately after booking, so naturally I relied on Budget to honor the reservation for my move. However, on 5/26 around 4 pam— just ONE DAY before pickup — the local office at 1115 E Ogden Ave, Naperville, IL called me and informed me that they had NO trucks available at all, including 26 ft trucks, because they had “sold out everything.” No prior email notification. No alternative solution. No compensation. Only a reservation number and being placed on a “search list,” with a promise of a callback within 15 minutes to 2 hours. After waiting with no callback, I contacted them again.

Horrible experience. Do not use Budget Truck Rental Wesley Chapel. I reserved a Cargo Van from Budget Truck Rental Wesley Chapel in advance and guaranteed it with a credit card. On moving day, they did not have the vehicle even though my reservation was received and guaranteed. Horrible service from Greg who seemed like he needed to anything but help waiting customers. He was pulling up cars and helping an associate while customers were waiting.

I made my reservation with Budget online for a pickup date of May 25th at the Horn Lake, Mississippi location. Upon arriving, the location was completely closed. I immediately contacted customer service and was informed that all Budget locations were closed. This was extremely frustrating, especially since I had already called the location beforehand to verify they would be open due to the holiday on the 25th, and I was specifically told they would be operating.

Made the reservation online, traveled to the location just to be told there are no more trucks. And their system is glitching and still showing as available. Waste of time and a huge inconvenience!! So frustrating!!

Robbery, why are you forcing 14 rentals. I decide how many days I want.

First, I would like to applaud the rep at the Linden NJ location for trying to be helpful and recognizing this is an ongoing issue with Budget. Moving truck secured for 5/21/26 six weeks ago. Called this am on a whim to say we were a half hour delayed for the 8am pickup, rep at Linden did not even have the reservation. Luckily, we had not yet crossed the bridge, but this truck was the major cog in a move that should be happening tomorrow morning across many state lines. Rep tried to throw a net to various dealers within a 40-mile radius, no truck in any size available.

Reserved a 12’ moving truck, and was given the option to waive the insurance (since I have my own). Got to the location to pick up the truck, and we were given a van. They promised it had the same space, despite their website explanation being different. Vans are cheaper than trucks and the price should have been reduced to reflect that. Instead, the price increased by nearly double when they said we had to take the insurance (at $60 per day for a 4 day rental). Their justification was that because it is a commercial vehicle, WE must pay for the commercial insurance. Very difficult to BUDGET for a move when they give a smaller vehicle for the same price, and then tack on twice as much for insurance you shouldn’t have to have.

I rented a truck for one way from Bronx, NY to NH to move my son home from college. I was quoted $202 for the rental. When I arrived to pick it up, I was charged and additional fee for insurance and gas of $175. The truck was dirty, the side step was missing. I returned the truck a day early. 3 days later I was charged $129 additional, for what I do not know. But ill never rent through Budget again.

We setup a rental truck with this company online and printed all the paperwork that we received and drove 1.5 hrs. to pick it up. Once we were there, we were told that we needed to purchase insurance at an extra $541.00. We had researched the best prices, etc. This meant the truck rental would end up being the highest price out of price matching with U-Haul and Penski Trucks. Wasted our gas going 1.5 hrs. to pick up a truck. We canceled and went with Penski and paid $200 less and did not have to pay any extra for insurance. No hidden fees and was provided with a bigger truck (16 ft instead of a 12ft). Which did mean we had to drive another 2 hrs. the other direction to get the Penski truck. Never again will I use Budget. They do not tell you all the extra $$ for insurance. Our insurance covered us but then the Budget clerk said they would have to speak to our insurance company, and it was a Sunday on Mother's Day.

I rented a truck from Budget two weeks ago. I called to confirm the night before because my son and I were flying out, specifically to get our furniture out of a storage unit. The first call I received was two minutes out of Newark airport to let me know that the truck was no longer available. I didn't blame the rental agent. But they said they would find me something as big or bigger than the 15' that I originally rented. After four hours, I receive a call from another agent saying "I don't have any vehicles for you, what do you want from me?" That was not the answer I was looking for. I paid to have my son and I fly up and they're best. Solution was to find another truck rental company? I wound up renting from U-Haul and paid twice as much. Because it was the last minute, for a smaller truck. I wouldn't rent from these people if they were in the last trucking company on earth.

I rented a 16" truck from Budget in Washington DC in March 2025 for a move to Chicago. No issues, I would have given them 3-4 stars for that one. I had to move again within Chicago in April 2026, so I reserved another 16' truck from the same Chicago location where I dropped off the first truck a year earlier. They called me the night before to tell me they didn't have a 16' truck, something about, "Corporate didn't send us one." They "would be glad" to rent me a 12' truck. I needed (and had reserved) a 16' truck, not a 12' truck. So now I had to make two trips which messed up the schedule of myself and those who had agreed to help me. Not sure if the "normal" Budget experience was the one from last year or this year, but I'd much rather spend more money knowing I get what I reserve.

Terrible!!! They take your money off your card even if everything is complete. Run!!!

Booked a 16 foot truck with Budget in Framingham MA for tomorrow. They called today (the day before) to say they only had smaller trucks. We call back and they say the have no trucks. Nice job screwing your customer!

They call me the night before my move and tell me that the truck I reserved 2 weeks ago is not there and to call the customer service line for any questions.

DO NOT RENT FROM THIS COMPANY!! We were told twice that we would be given a refund for any un-used days - that was a bold face lie! The front end customer server rep and the office where we dropped the truck both told us to expect a refund, so when I called customer service they said, "Oh no that's not correct, read the contract!" So we are out $250 additional dollars! For days we didn't use! We are a military family and that $250 dollars isn't something we have laying around after a move! Tell your friends and family - we are!

🚨 WARNING: Do NOT rent from this company. 🚨 This was one of the worst customer service experiences I have ever had. First, I was pressured into purchasing the most expensive insurance option, which almost doubled the cost of my rental. The pricing structure felt extremely misleading and full of hidden fees. Then the real nightmare started. The truck broke down and left me stranded on the side of the expressway for OVER 8 HOURS waiting for assistance. Because of this delay, I missed the movers I had already scheduled and prepaid, costing me another $300 out of pocket. When I finally returned the truck, I filled the gas tank at the drop-off location (which was literally a gas station) and somehow still got charged for fuel anyway.

**⭐️⭐️⭐️⭐️⭐️ 5-Star Review**. I had an outstanding experience with **Wanda and Tiffany** at the Budget Rent a Truck location in **Jacksonville, FL 32216**. These ladies went **above and beyond** to accommodate us from start to finish. Their customer service was exceptional, the truck was **clean and ready to go**, and the overall cost was **very reasonable**. I highly recommend this location — especially Wanda and Tiffany — to anyone needing a reliable rental truck and excellent service. I will definitely continue to use their services in the future.

I drove an adjustable bed only, no headboard or nightstands from Las Vegas to Vista California between 7:30 PM and what ended up being 2:00 AM in February due to a transmission that kept overheating. I was given a truck that prompted me 3 times on my drive that the transmission was overheating and to pull over and let idle to cool down. I should’ve been home by midnight and instead after pulling over 3 times it was almost 2:00 AM. Upon calling customer service, they had nothing to offer but an apology. It was my problem that I didn’t call Budget roadside assistance for help. I can’t imagine they’d have a timely solution at midnight in the middle of the desert between Las Vegas and Southern California. I’ll never use Budget truck rental ever again. They gave me a truck instead of a cargo van which is what I rented, the truck stunk and had no Bluetooth as well as was mechanically unfit for its purpose.

One of the worst moves I've ever had. The rental was scheduled for 10 am pickup. It didn't arrive until 1. The truck had been in a wreck, so it was dinged up and gas mileage was horrendous. I called to explain that I had men waiting for 2 1/2 hours due to their negligence, and they gave me a refund of $68 on an $800 truck rental. Will never use them again EVER!!!!

Worst in every aspect:

Consumer beware! Our family sold our CA home and relocating out of state. I reserved a truck for the day we were to move out. Reservation was made and confirmed weeks in advance (I have the confirmation/reservation number). On the morning of our move, I went to Budget to pick up our 26-foot box truck, but it was rented out. In fact, the entire fleet was rented out to AMAZON! The guy behind the desk said, oh it's Black Friday today and Amazon is our #1 customer, and they needed for trucks due to Black Friday. I said, but I have a reservation and I called early this week to confirm. We have to be out of our house at 5pm tonight so the new buyers can move in. I am a customer too! how can you help me? He said, and I quote; "I can't help you; Amazon took all of our trucks. They are a very important customer!" Suffice to say, we were run over by Budget! Never again!

Budget truck rental charged an additional $1253 to my 93 year old mom’s credit card after the contract amount was already paid. They claimed the truck was driven EXACTLY 2000 miles (not 2018 or 1958, but EXACTLY 2000) and charged for extra miles we didn’t drive (contract was for slightly over 900 miles). It’s around 900 miles from Camp Verde, AZ to Longmont, CO. In addition, two truck numbers were recorded in our records (we only received one truck). CROOKS! We’re still fighting for my 93 yr old mom’s $1253. Two weeks later we rented a Penske to make the same trip - easy peasy, no surprise charges.

My wife and I recently moved about 2,000 miles from Utah to South Carolina. We chose Budget Truck Rental because the price for a 26-foot truck was significantly lower than U-Haul or Penske. We quickly learned why Budget's price is so low: you get what you pay for, or in our case, less.

I had a confirmation for a cargo van one way rental. We drove an hour to pick it up and they didn't have it. I talked to a supervisor and he said there were none around anywhere. I called customer service and they couldn't do anything. It caused a lot of problems with my move. They offered $250 for another company. But no one rents them one way. So we ended up getting one that had to be returned 12 hours away. Double the gas, time, etc. When I called them they refused to give us the $250.00.

Be careful when you make a reservation with Budget truck rentals, they give you reservations and confirmations then email you the day before to tell you no truck is available anywhere in the area, the reservation was from Hagerstown Maryland to Florida, with someone flying up there to move someone back to Florida, so last second flight cancellations had to be made and another rental agency was hired.

Rented a 12 ft truck online and received my confirmation and a follow up reminder email. Received a text about 20 hours before my pickup time, simply saying - "Don't have what you reserved, good luck." This seems to be a running theme with Budget. They take the reservation - but they can't keep the reservation. If you are reading this: Don't risk using them. Should have read the reviews first. I didn't.

I made a reservation on Thursday for a Friday pick-up. I found a better price with U-Haul and canceled my reservation at 2 pm the same day. Friday morning I get a 150$ hold. When I have a cancellation email and confirmation number. I call, they give me BS that the system does that sometimes. After runaround, they reversed the 150 charge. This morning I look at my bank and they tried to charge me 150$ no show charge... How do I no show for a canceled reservation? This alone I will never go through Budget.

This has been one of the most awful moving situations I have ever been a part of. I reserved a 16 foot truck quoted at $106. When I arrive to pick up my truck rental, they told me that I had a 12 foot truck reservation and if I wanted a 16 foot truck, it would be $700. The guy inside told me there was nothing you can do about the price and recommended me calling the customer Budget service line. I took the 12 foot truck. I ended up having to make 4 to 5 extra trips in my car wasting about six extra hours of time. I called afterwards as when I picked up the truck. Customer service told me to call back after the reservation was completed to receive some sort of compensation. They offered me $10 back on a total of $143 transaction.

We were extremely frustrated with the condescending and rude manners of the person we spoke with this morning at the A1 Enterprises Inc. in Omaha, NE. We canceled and hung up when he remarked that I was talking over him while saying a truck wouldn't be ready until the afternoon anyway. This was 40min. before the pick up time and we were en route to pick it up. He told me most people would have called to check beforehand. I tried to tell him I received a confirmation email so felt no need to call prior to coming to get it. Not a good look for a company. We will never use again.