Budget Truck Rental Reviews

Reservation cancelled with less than 24 hours of notice. Customer service is unhelpful and unsympathetic. When you're moving, do yourself a favour and book with U-haul who can actually manage to honour their reservations.

Horrible- reservation in 5/28 for cargo van pickup on 5/12 at Hickory location. Seemed odd no vans in lot as I arrived. Went in and desk agent had no clue about a van rental. Stated I had email confirmation and multiple emails, the latest on the morning of 6/12! Agent stated that they do not even see the reservation! WTH. Agent calls manager and hands me the phone number- manager states that I am not guaranteed the vehicle I reserve and can take the 16’ truck. Will not work for the job I need. What a joke. Guess that’s why it’s called BUDGET!

Horrible, do not use!! I had my cargo van confirmed with multiple confirmations unitl 4 pm on Thurs. for a Friday morning pick-up I am told that they don't have my vehicle and to call customer service. I spoke to a customer service rep and Lucy, a Level 2 Supervisor, for an hour and all they would do was follow the standard process of putting in a request to inventory despite the urgency of needing the truck as reserved the next morning. As it was the end of the day I asked if they don't get back to me on the evening as I am moving out the next morning what to do and the Supervisor said to call customer service back. So I waited and called back, got passed around to 3 different people, hung up on while I was on hold, and had to wait another 30 min. to just get through to just cancel.

My experience with Budget Truck Rentals was very warming and extremely helpful. My original reservation was with U-Haul but when I arrived to the U-Haul site, the truck wasn't available, although the reservation was made. Being familiar with Budget, I headed to the nearest location and ended up at 9232 West Sahara Avenue, Las Vegas Nevada, 89117. I explained the inconvenient mishap that occurred with U-Haul and Budget went above and beyond to make my day that much better.

5/6/25 Terrible Experience with Budget Truck Rental – They should not be in business by the poor rental experience I had (no choice) to endure. Summary… Drive 700 miles (approx. 13 hours total) from Rock Hill, SC to Bonita Springs, FL in 85+ degrees heat with a Budget Moving Truck with NO A/C and zero NO resolution from Budget Truck Rental. Truck Pickup – 12pm EST at Buck’s Refrigeration in Rock Hill, SC on Mon April 21st. Truck Return – 1030am EST at Bonita Beach Storage in Bonita Springs, FL on Thurs April 24th.

Horrible experience. Made a reservation for moving truck. Went to pick up and after MORNING of the move (after waiting on an employee for 15 minutes) was told "corporate did not send truck to location".... Luckily, U-Haul was across the street and was able to recovery from that mistake pretty quickly. Fast forward, I now have a $150.00 charge I have been trying unsuccessfully to get them to resolve. Contacted my bank to resolve this issue. My experience with Budget has been an absolute NIGHTMARE. Will never even consider using this company again.

I booked a Budget rental truck through USAA perks, expecting better service and accountability, but I was seriously let down. As advised by Budget rental truck customer services, I paid for an extra day just in case, but I ended up returning the truck a full 24 hours early. Despite not using the truck for that extra day, Budget refused to reimburse me.

Will never utilize this service for truck rental. WHAT A NIGHTMARE. HEADACHE. WASTE OF TIME! Had so many issues. I probably wasted 6 hours of my life talking to incompetent people on the phone. Customer service and response to issues is terrible, and people have no idea what they are talking about. They can't even make sense of their own receipts/invoices. The people actually in the store for check in/drop off are also incompetent and seem like they'd rather be dead than work at Budget. Yikes. Warning. Caution. Stay away.

Rented a truck that turns out had a leaky roof which after they sent someone out to correct leaked more not to mention the, several other issues that popped up as my husband was driving. I was uncomfortable with him driving it more than he had to so called for a tow to come get. Budget charged 2 extra days despite the tow company picking it up on time. The 1800 is useless and very rude. you are far better off paying a bit more and going with UHAUL or someone else as Budget doesn't even try to make the situation right.

EZ Rental Depot INC. EZ Rental Depot INC., Carrollton, Tx. Budget truck rental horror show. The middle aged white guy who works in the office is a nut case, potentially dangerous. He was hostile the second we walked in (we are two women in our 50s). And his incredibly rude hard sell to upsell me on insurance that I didn't need was unbelievable. I told him I don't want/need anymore insurance (I already paid Budget $400 for insurance) and he snapped and said if I didn't cooperate he would cancel my reservation. I again said no. Then told me to get out, that my reservation was cancelled, that "it's [his] store and [he] can refuse service to anyone for any reason".

Horrible place. Don't go through them, they tell you you're going to get your deposit back and you don't, they have fees that aren't listed or told to you before renting. They convinced us to rent through them saying we would get $150 deposit back and they lied. They are scammers and rip offs. 0 stars. Employees are not helpful and rude, and lie just like the company, the trucks drive like crap, horrible company. Do not rent from them. We could of drove our car the 100 miles back and forth 10x to get all our stuff out of storage and it would of still been cheaper than this place. You will be disappointed with the service you receive. I would recommend anyone other than these people. Con artist.

I made a reservation for a moving truck Sun Feb 23rd, 2025 at 7:00am for a 10am pick up for the same day. Their website and mobile app would not let me select a return date for Mon Feb 24th, 2025. I called online customer support and they could not help me correct the reservation. They said I had to call the local office and they have me their phone number. The number online support gave me was not a valid number and the phone number would not go through. I called online support Sunday several times on the day of the rental to figure out a way to contact the local business to confirm they were open and to confirm they had the truck size I reserved and to correct the drop off date. No one could help me!

Reserved a 26’ moving truck a week in advance only to have Budget send an email (not even a phone call) and cancel the morning we were to pick it up! Their comment was “a reservation is not a guarantee”. They offered to find a truck at another location but couldn’t guarantee it. Had to scramble to find another truck at the last minute. U-Haul to the rescue! Never will rent anything from Budget ever again! Poor customer service and not dependable.

HORRIBLE STAY AWAY!!!! I reserved a moving truck 6 weeks in advance before my move date. They called me the day before pickup to verify my reservation and that the truck was at the location. I go to pick it up the next day, the people working had NO clue I was picking up a truck and they had NONE that worked. 4 were sitting in the lot broken. All they did was look me in the face and say “oops, sorry”. Talk about UNPROFESSIONALISM. AIN'T NO OOPS IM SORRY!!! I reserved this SIX WEEKS in advance. Nobody helped. I called 5 different customer service lines, NOBODY CARED OR HELPED. They don’t have any more trucks at any locations near me and said ooops sorry. I move tomorrow. No oops I’m sorry. FIX IT?!?

"Not good" does not begin to describe our experience and one star is more generous than I would like to be. Our situation has eerie parallels to the other two on this site. We reserved our truck (cargo van in this case) two days prior to needing it. We were supposed to drive two and a half hours to pick up the vehicle near Des Moines and then I would drive it back to Omaha while my wife drove our Jeep back.

If I could give zero stars I would. We moved from Utah to Colorado. Rented the truck. Loaded it and headed to Colorado. As we started our drive I noticed the wind coming from the window the seal must be bad. Then noticed the exhaust smell in the cab. Still drove it cause we just wanted to get there. After unloading the truck my son in law drove the truck to return it for me. Only cause I ended up with an ear infection from that wind coming from the window. A head cold and hard to breathe from the exhaust my dog is not feeling good either. Called customer service a couple days later. They are trying to give me 15% which is about $55. I told them not to insult me. That I wanted 50% of the rental to at least cover my medication I have had to get. Horrible company. Only rented here cause it was cheaper than U-Haul. Never have had an issue with uhaul.

Terrible experience with Budget. I reserved a 16' truck on October 22nd and on November 19th they called me to tell they don't have a 16' truck for me claiming the window was smashed. They said they had a 26' truck but it was 2 hours away from my location. I accepted the deal. Today November 20th they called again and said they don't have a truck available. I had my move planned months ahead and was counting on this truck. How can a company operate like this? They are terrible at inventory planning and it is not fair to consumers. I will write a complaint to the Better Business Bureau about this company and the way they operate.

Absolutely one of the worse experience I have ever had renting a truck. Avoid Budget at ALL COSTS! This company is rife with hidden charges. Their trucks are poor quality and poorly maintained. Their customer service is downright awful.

Reserved a van online but when I went to pick it up I was told there were no vans available. I called a different Budget place and was told, "Yes there is a van right here on the lot available now." I immediately went to pick it up and there was no van... In desperation, I rented a truck (which I didn't want because of height restrictions on my route) but soon found out that the transmission was going with periodic very hard clunks and gear slippage. I ended up getting a hotel for a night so that I wouldn't risk a breakdown at night. Had to take expensive toll roads due to height restrictions on route. The radio would turn off whenever I hit a bump.

Awful customer service and pricing. We ended up going with Penske as their customer service and pricing was far better. I cancelled our reservation 24 hours prior to our pickup and was charged $150. I would recommend anyone else!

My reservation was cancelled the day before my move. I was left with no truck to move. This is unacceptable bad business, my reservation was made a week prior to my move, now I am stuck with no way to get another truck,

Do not rent from Budget. I was warned not to but did anyhow, because it was less in price. That was 11 days ago. My move is in two days and they called me today to tell me that they did not have a truck available. That is only because I went in yesterday to confirm it would be ready and the desk clerk said there were no trucks. He did not know what they would do, but he would call me back by the end of the day. That did not happen. This is for a whole house move and I have several helpers scheduled plus appointments where I am going. After talking to several Budget employees, I was left high and dry with no truck. I was very lucky to get a truck rented from Uhaul at the last minute. Moral of this story is DO NOT RENT FROM BUDGET!!! If you do, Good Luck.

Rented a 16' Budget Truck to move my daughter across the country to Colorado from North Carolina. At checkout, I examined tires, asked about road worthiness (it was an older vehicle), and was reassured the service had just been completed. Was reassured I could use key drop in Colorado drop location for Sunday drop off, 3 days away.

This is the worst company ever. They charged me for a truck rental when I never received a confirmation number or email verification that the reservation went through and when I called to see what the issue was the rep told me she didn't see one so it didn't go thru... as I go on thru my weekend not thinking about them Monday morning I was charged 150 for something I was told I didn't even have by their representative.... now they are acting as if they are entitled to my funds and they are giving me a hard time getting my money back. I would stay clear of this company. They have scammish behavior.

WORST COMPANY EVER!!! Reserved a more than a week in advance and was told basically "we're sorry we don't have the truck you reserved and can't help you." Am making it my personal my personal mission to warn everyone and anyone NOT to do business with your organization. Have never been treated so callously as if my business didn't matter nor my daughter's moving situation. The attendant just kept saying "I don't know, I haven't been here a few days." Do they even realize the business they are in is customer related?? Based on my experience I would shout, "NO!!!!"

I reserved a truck for a move I was given confirmation and received several emails thru the weeky truck would be ready!!! At 9pm the night before my move I get a text my truck is unavailable. I had to wait until next morning to call, was suppose to get call back from supervisor within 2 hours, no call back, I called again. They told me I would be getting a call back to give me alternative, no call back at all. I had to hire a mover, cost me so much money since it was last minute. Do not rent anything from this company. They are not dependable and don't care about their customers. They deserve no stars.

I set up a reservation with Budget a couple weeks before my move. They called me at 4pm the day before to say someone extended their reservation and they don't have a truck for me....at any location in the Twin Cities. He said they have business accounts and they extended their rental 5 days. You are required to provide payment information in case you don't give proper notice of cancellation but they had no problem cancelling. Luckily I am moving the 26th and not last day of the month. So I was able to get a U-haul but it was double the price. I will never rent from Budget again.

If I could rate this company with zero stars I would. I booked a reservation for 2 rental trucks 1 month before my move. The day of the reservation we arrived at the pick up location I was informed that they had no trucks available and no one would help us find a solution. They said their reservations only reserve the price not the equipment. After 3 days of trying to find something they just canceled my entire reservation. I tried to start a new reservation and was told the earliest they could do a reservation was almost 4 weeks out. I was moving 1500 miles, people had flown in to help me and had return flights from the new city. I had 3 days to get out of my place and leave. I had to rent a storage unit for my things move with what we could take.

With no prior notification I was told 5 minutes away from picking up the truck with my “confirmed reservation “ that no truck was available. I was sent 30 miles away to another location by the surly manager. When I arrived at my destination and attempted to return the truck I was directed to drive another 35 miles away to another location. This despite having confirmed pick up and drop off locations. Customer service and accurate reservations apparently do not play a role in Budget (Avis) rentals. This will be the last time I use this rental company.

Confirmed a truck rental three weeks ago. Walked in to the rental office this morning for my 9:00 pick up time only to be told they have no trucks. The manager said “someone” was supposed to email me yesterday to tell me. I didn’t get any email, no phone call, not even a text message. Did anyone care? Nope. I had people hired to load the truck on this end, and people hired to unload the truck when I reached my destination. Totally unacceptable. Drove two miles down the road to UHaul and they treated me like I was the greatest customer ever! DON'T TRUST BUDGET. THEY WILL LEAVE YOU HANGING AND DON'T CARE!!!!

I rented a cargo van 2-3 weeks in advance only to get a phone call the day before that there were no cargo vans available. I could get a free upgrade to a truck but I did not want a truck since I was the one who was going to drive it and did not want to drive a truck. I could see if the van was rented the day before but they had ample time to get a van in. Very disappointed.

If I could do negative stars, I would. It's obvious that Budget doesn't care about their customers. After an awful check in process which took close to an hour for a four hour rental, including two computer restarts, not to mention a DOT MATRIX printer, I returned the moving van to find out that the odometer was broken. When I called Budget to express my concerns and request a partial refund, I was first told I would get 5% off the rental price for a WHOPPING $1.50. After four conversations, and after an hour, I was finally offered a 15% refund of the entire amount. When I asked do a survey of my experience, I was informed they don't provide that and I understand why. I will NEVER rent a car, a truck, a van, or a wheelbarrow from Budget again. Get with the 21st century, Budget and provide your customers with a seamless check in and drop off experience!

My experience with Budget Truck was extremely disappointing. I had pre-booked a vehicle, only to be told upon arrival that there were no available trucks. When I inquired about availability for the next day and asked if I could check with nearby locations, the staff instructed me to contact the corporate office myself. After calling the corporate office and being told they would get back to me within 1-2 hours, I never received any follow-up. Furthermore, their customer service was abysmal. Instead of addressing the issue, they spent at least 10 minutes trying to aggressively sell me additional insurance, which felt more like coercion than assistance. To make matters worse, they charged my credit card $150 without mentioning it beforehand.

Rented a 9ft moving van from Pt Charlotte FL. WORST VEHICLE EVER!! Van was in accidents and never repaired (although you're REQUIRED to pay for insurance!!). The side sliding door was inoperable, but didn't figure that out until we realized we couldn't get my pet out!!! Had to call for service. We then had to repack van to allow pet to ride by back doors. No heat or ac back there!!! This company makes you pay for insurance, then pockets money rather than repairing!! We should have realized issues with door when overhead lights wouldn't go out for about an hour (timing out). Service call for that was never answered. Research of Ford transits stated this could be an issue with make/model. Nope..after 2nd service call lights went out immediately. WORST EXPERIENCE EVER. RUN FAR AND FAST. DO NOT RENT!!! Going to share this everywhere I can!!!!

I rented a truck and no longer needed it. So I went to cancel and the site would not let me cancel. Nowhere on my confirmation page does it say cancel within 48hrs. You have to click around to find that. To me, that's deceptive business practices to increase their shrinking numbers. I call and they wouldn't even help. They charged me 75.00 more than the rental. They know the policy is hidden and hope that people don't cancel in time. Thanks God for credit card protections. Don't use this service, they are scum, preying on **. I don't really like U-haul but they are better than this company. Don't give them your hard-earned money. This company doesn't deserve our money.

I reserved a 12 ft moving truck through Budget Truck Rental, online, for 11/10/23. I was given a confirmation # of **. U-Haul has the truck rental business pretty well locked up in Muncie Indiana where I live, so I tried to help out the little business, even though the pick up point was a 40 minute drive away. On 11/10 I called the business where I was told to pick up the truck about 3 hours early to ensure all was in order before I made the 40 minute drive. The business was "Checkered Flag Inc." at 1010 E 53rd st in Anderson IN. The man who answered the phone said he had no truck for me. He said Budget had come and collected all of his trucks for a big customer and he had absolutely nothing. I called Budget customer service, told them the story and they said they would find me a truck and call me back.

They knew that they did not have inventory and still let me register for a truck. Drove forty minutes to pick it up and the guy at the counter laughed. Please call the pick up location before you drive over and waste your time, better yet, call a different company, I know I will. Penske for now on. At least they tell you if they have a truck!

They put my life at risk by renting me a truck that they were fully aware had problems and they did not disclose this to me. And they charge a way higher price than they say in the description and they kept my deposit for no reason.

No rating - this was an absolute awful truck rental. I drove from NJ to CA. The guy at Budget in Wilmington, DE never did a truck inspection. When I mentioned the tire pressure light was on, he said he just filled them. Also, no handtruck at their location - had to drive an extra 30 minutes for it. When I got home, it needed oil, coolant and the tire pressure light was flashing (all tires should have been at 80 PSI - they were below 50PSI..). For 2 days it sounded like a jackhammer above our heads.

It’s not often I pen a blistering review for a company, but Budget Truck Rental has indeed outdone themselves. If one was to design a masterclass in how NOT to conduct a business, Budget would surely take the top prize. From the outset, their art of deception takes center stage. They lure you in with alluring online quotes, only to double the price when you're about to seal the deal. But that's just the tip of the iceberg. The real pièce de résistance is their fraudulent claim of their trucks being "commercial vehicles." This assertion is not only ludicrously false under NM statute but is also blatantly exposed by the simple fact that you don't need a commercial driver's license to rent one of their vehicles. So why this fabricated claim? To force you into purchasing their damage waiver. A brazen attempt at gouging unsuspecting customers.

I made two reservations at Budget over the weekend. The night before a representative called to inform me that, despite my reservation, there was no truck available. I then asked what about my second reservation. He said, still no trucks available. They still charged me a no-show fee even though they told me there was no truck for me.

I picked up the truck in Queens, NY. The price quotes on the confirmation email was $1721.95. The Budget employee charged me $2072.70. He didn't explain the price difference. The truck was old and filthy. After loading the truck and driving for about forty minutes the AC failed. I called customer service and was given an appointment the next day to get it fixed. The trip to the repair shop and the "repair " took until late afternoon. Less than twenty-four hours later the AC failed again. Contacting customer service took hours. The next morning a repair shop began repairs. A part was needed and the AC was fixed around midafternoon. The check engine light was on. The mechanics were troubleshooting the problem for more than an hour.

I reserved a truck online to pick up at 5 pm for their Ankeny, Iowa location. The day of, Budget Truck informed me that I must go to a different location, 10 miles out of the way, and they would not waive the extra mileage that would count against my trip. I arrived at the new location in Des Moines at 4:55, 5 minutes prior to my pick-up time. Upon arrival, no one was there to help me. I tried calling their location's number and Budget Trucks' main help number, and I received no answer for 15 minutes. Once I was finally able to get on the phone with someone, they informed me that I would not be able to get a moving truck for a couple of hours and that I would have to drive to an even further location (that would still count against my mileage). I was forced to find another moving truck (which was basically impossible) for the next day. All in all, we canceled the reservation, but I would never go to this place again.

I needed a truck to relocate my office from Phoenix to Los Angeles. I made a reservation about a week to ten days before I needed the truck. Late the day before I received a telephone call that the truck was not available, but that I could get one in Northern Arizona. This is going to cost me between $5,000 and $7,500, because I have people assisting me and they have to fly to Arizona. I would not recommend that you ever use Budget for a truck rental.

I've rented trucks from Budget Truck every year since 2017, to include earlier this year. However, when I went to pick up a truck for a recent rental, the location had no record of my reservation. I found out later that Budget Truck had changed the location and pick-up date without even telling me! On top of that, they charged me a $75 no-show fee, which they later refunded. Unfortunately, Budget Truck can no longer be relied upon.

Rented a Budget 16-foot truck. Check engine light was on when I picked it up. Representative said the catalytic converter was recently changed and the check engine light was on but the truck was fine. I loaded the truck proceeded by my first destination, unloaded, and started on my way to 2nd destination when all dashboard lights came on (oil, battery, etc.), engine cut out and there was no use of steering brakes, etc. Turned truck off, turned back on, proceeded to drive and happened again about 1/2 mile down the road. I pulled over, called roadside assistance via Budget, waiting three hours for a mechanic who determined that the issue was due to an off market catalytic converter that was installed. He also said the loud noise was a leaking exhaust despite the fact the truck said "quiet cab" on the door. It was 7 pm and we were far from home so we found a place to stay and called at 8 am next morning.

Picked up Truck and Dolly on the 1st of July. Once on the road, specifically the freeway we noticed excessive cab noise. Sounded like warm air flowing into cab and only increased with the speed of the truck. Although I recall specifically written on door “Quiet Cab" After pulling over, we tracked the excessive noise to a damaged, cracked and bent front cab corner where the passenger could clearly look over their right shoulder behind their seat and clearly see the road surface below while driving. Approximate 1 inch wide tear in sheet metal about 9 inches long.

Made a reservation for a 16' truck 2 months ago. Moving daughters from Columbus to Cleveland. On driving down Saturday morning to pick up truck (10:30am), received a call from local pickup place (Hilliard, OH.) saying they didn't have any truck. Nothing they could do. Told me to call customer service. Felt like I was in a Seinfeld episode. They know how to TAKE a reservation, just not HOLD the reservation.

I would DEFINITELY discourage ANYONE from renting from them. THEY ARE NOT GOVERNED BY CORPORATE BUDGET, as they are part of an individually franchised group. Thus, customer support that one would expect from a reputable company like Budget isn't available. Recently, I rented a truck for the weekend. When I returned the vehicle, the young woman at the counter checked everything on the vehicle and informed me that the truck smelled like cigarette smoke. This was a shock, I'm not a smoker and am actually highly asthmatic and acutely aware of the smell of smoke. I explained this to her but she really didn't seem to care, she just said that she called her manager and he told her to charge me $450 for smoking in the truck. I asked her if her manager was present on site to verify the issue, and she confirmed that he wasn't. I asked her to unlock the vehicle so that I could photograph the interior to demonstrate the cleanliness of it.

A very well planned out moving trip started out perfectly, our pre-scheduled 20’ Box Van and Car Trailer was ready as promised by Budget Truck Rentals in Santa Fe Springs California. We got loaded in less than 4 hours, and made it approximately 60 miles down the road, before the Car Trailer wheels caught on fire. Not an expert; but I believe the surge brakes locked. Called the Emergency HotLine, we waited 3 hours for Budget to pick-up the completely trashed Car Trailer and after 30+ hours for a replacement Car Trailer along the side of the road. After many, many calls to Budget; it was apparent that Budget did not have or would not get us a replacement Car Trailer. Absolutely Unbelievable!

We reserved a moving van to pick up on 3/29 in Murfreesboro TN to head to Texas. Online the price was $454. When we added roadside assistance and insurance it came to $649. When we pick it up it’s now $781 something about we needed a different insurance. I should have checked to see if the other one was taken off first. The shifting of prices was ridiculous to me but we were on a schedule so had to live with it. We get the van and once we pack it and start to head out we get in the seats and realize this strong fishy trash dump smell in the front. Still, on a schedule we use air fresheners we had to try to help and NOTHING helped. 13 hours we had to endure this.

This company is complete trash!!! I get a call from Budget not even a day and a half before we're supposed to move from Minnesota to Wisconsin to tell me that the truck I reserved 2 weeks prior isn't available!! What?!? I asked the guy who called me to help me find another truck and he told me to call customer service. Really?! I called customer service and they said all they could do is make a request to the Inventory Manager. Seriously?!

We need to move some furnitures from our old place in Cincinnati to a place near Chicago. We made a reservation of small truck from Budget online a week in advance and select this Sharonvill station to pick the truck. We arranged workers to load and unload the furniture at specified hours. We came down to Cincinnati and stayed in a hotel the night before. However, when we went the station to pick up our reserved truck at the specified hour (8 am on April 15, 2023), we were told there was no truck for us.

Your van (truck rental service) was leased to me and the rear doors fling open while driving the speed limit on highway. Dangerous, costly and scary. The rep was rude before the leased vehicle left the lot and he spent time trying to clear the dash sensor by using the left button on steering wheel with me UNAWARE what he was clearing from the dashboard. I soon learned when the truck, YOUR HUGE VAN flung open the rear doors while en route to my drop off destination of my apt contents. My unload team had minimal to do. Let’s just say because my BELONGINGS were FLUNG OUT WHILE IN MOTION and I then was informed that Budget would not get me safely back to my car by swapping this MALFUNCTIONING van for a rent a car instead. It’s Avis’s car and you would have to pay for a rental or drive the HUGE VAN back yourself.

I would give no stars if possible. My family (1 year old girl, wife, dog and cat) and I rented a 26ft Budget truck for pick up on the 26th of March 2023. We set off from CA to CO the night of the 28th with plans to be there the night of the 29th. We broke down in Wellington AZ at around 1am and had to get a motel room. A "mechanic" came out and let it run for an hour while he sat in a chair across the street waiting to clear a code. We got back on the road later around noon. We then broke down AGAIN close to Sunflower AZ, on the side of a mountain where budget left my family and I stranded from 5:30pm to 2am. The tow truck driver informed us they were not made aware we had a toddler in the car and it was made to seem like a non emergency. We had to be towed back to Phoenix AZ because budget truck rental said they had nothing to do if we were towed further to Payson AZ.

8 am at Avis/Budget in El Paso, Tx. on North Mesa Street, the representative seemed under the influence while I was picking up truck. The truck was noted with some exterior damage in the beginning. During the drive, I realized it had a bad tire, bad windshield wipers, and the ignition key was faulty. At my first gas up I realized there was also no gas cap. The damage to the exterior noted at checkout let water in the compartment ruining my mattresses. The truck never made it to my final destination and I was stranded for a day. I had to unload my stuff to take it another way. Terrible truck rental company. In the end, Budget Truck Rental offered No reimbursement.

We rented a 16ft box truck to move from Tennessee to Ohio. The truck leaked on my head for 8 hours, the truck would sway so much I could not drive more than 55, we had to unload and check for water damage while on the interstate and when we talked to customer services reps., they all had different excuses, rules or the famous “ there is nothing we can do”. I was told by the cashier in Springfield Ohio that I did not have to fill the tank because the truck was being decommissioned, they later charged me $135. Save yourself the stress, money and lies and use another company.

I was trying to rent a 26' truck from three different Budget locations in NJ (Bayonne, Lyndhurst and Matawan). The Bayonne one didn’t have any trucks EVEN though I placed a reservation in advance. The one in Lyndhurst, where I was sent by the Bayonne employee on the same day, told me I was on a DO-NOT-RENT list. After spending 2 hrs on the phone with budget and after I was already at home in a different state, the company rep told me it was a Budget's mistake and if I still needed a truck, I could go back (drive 1 hr one way) and rent one. Ridiculous! Of course, I didn’t return to that pathetic "establishment". In two days, I gave them the last chance and went to their Matawan location. The rusty truck that they had for me was about 20 years old with cracked windshield, bare tires and extremely worn out in general. It is simply dangerous to ride in it. I am now seeking reimbursement for my wasted time and money I spent on workers, who were waiting for me at home to help load the truck.

They changed the location of my pick up to way out of my way and refused to help me out in any way. They would not even give me a minor discount. It was a waste of time and gas money. I should have known better than to use Budget because my sister-in-law rented a truck from there and it broke down in her driveway before we even got on the road. The customer service was extremely unhelpful and unsympathetic. Terrible experience.

Even though Budget rents a 12 foot truck online, don't expect to get one. I had a 12 foot truck reserved over a month in advance, and when I went to pickup, it wasn't available. Hard to believe, but in a large city like Dallas there were no 12 foot trucks within 100 miles. So, I unfortunately got stuck with a 16 foot truck that was less efficient for my 1220 mile trip. I complained to their customer service about the the additional cost I had for less fuel efficiency. They gave me a $100 refund. If you need a small box truck do not rent from Budget. It's a trick to get your business, and are most likely not available. They hold back all their small box trucks for commercial customers like FEDEX or UPS, especially during the holiday season. Much better to rent a small truck from U-Haul, and they give a $50 refund if truck is not available. That fact that Budget doesn't allow reviews on their website says a lot.

I reserved a 12 foot truck today. My mom has been put into an assisted living facility in New Braunfels and we were going to her house in Floydada today to get some of my things. I called last night to see if I could pay for my rental in cash. I was told yes. We got there this morning and I was informed that as of October 1st, they no longer accept cash. So I went to Walgreens on Avenue Q and I put the cash on a debit card. Went back out to Budget and my card was declined. I was told that it had to be a debit card that was associated with a bank. So I pulled the cash from that debit card and I put it on a debit card that is through a bank. I was told that they would accept it. That was also declined. So I told them to cancel my reservation.

Something told me to re-confirm my confirmation number with the local Kent, WA location that I had made 2 weeks ago for a 16-foot box truck. Lo and behold I was told that although I was given a confirmation number and quote that it did not mean that there would be a truck available to move my elderly mother into Assisted Living 2 days from now. Say What? The gal I spoke with was non-committal and dispassionate that any truck in any size could be confirmed on the day that I had "reserved". Luckily and with faith I actually found a truck immediately with another rental company that could actually confirm the equipment for me. I will never call Budget again for anything! If there was a rating with zero stars I would have rated them at that level.

I attempted to rent a truck from this company 45 days ahead of my move. I go to the location to pick the truck up and they say they don’t have any trucks available. They said call customer service and they will be able to find one in the area easily. Customer service tells me they don’t have any in the entire state of Minnesota available. They also said budget is not responsible for having them available…. I just hung up on them. Do Not use this crappy business.

Filthy, loud truck, broken hand truck, check engine light on,. Nasty worker at desk. Still trying to get refunded. Do not ever use them. Horrible getting thru to headquarters. They charge $50 for insurance which is ridiculous.

Rented a 16’ Budget truck in Canton, OH, and drove it to Durham, NC (9.5 hrs). The truck was filthy. Chewed gum in door handle well, used surgical mask on floor, windows filthy, and cab smelled incredibly bad. No iPhone charging port; no amenities whatsoever. Truck body was dented and tires were worn. The crazy thing is Budget truck rental cost was only a small amount less than other options, yet every Penske, U-Haul, and Ryder truck I saw on my drive looked like new. The rental experience is another story and is something I will address separately with BBB.

Before you rent from them, just be aware that they do not put customers first. For one, I reserved my budget truck about a month in advance, then when I was randomly reviewing my order one day, the reservation was gone. When I called they said they my reservation was cancelled because someone else needed the truck. What does that even mean?? Also I would have NEVER known that I wasn't going to have my truck if I hadn't randomly checked the reservation and then called. But my main complaint is in regards to all the water damage that basically ruined half of my things. There were leaks all throughout the truck so when it rained, the water ended up damaging my mattress, box spring, clothes, rugs, etc.

If I could give them 0 star for Customer Service I would. The truck itself drove fine and we got to where we needed to be just fine. However, I was told at the Utah location that if I bring the truck back before it was due, we would get a refund. The drive to our new home was 12.5 hours. It took 30 min to unload and if the drop off location was open until 10:30pm, we would've brought it back. However, we settled with bringing it back the next day because the minimum they offer was 4 days and we would still bring it back way before the due date. We bring it back and ask for the refund and the lady said we would have to call customer service because they don't deal with that there. I call customer service and after being on hold for 15 minutes, they tell me that they couldn't get ahold of the Utah location, possibly because it was Memorial Day weekend but if I kept my receipts for gas and such, she's sure that I could get my refund.

I made a reservation online several weeks ago for a 26' truck and car trailer in CO. I then get an E-mail out of the blue yesterday telling me that my reservation has been canceled without any explanation with only 10 days left before my move. I called the 800 number at the bottom of the E-mail only to get someone who barely speaks English to tell me that they canceled the reservation because they cannot find a truck??? You have 10 days to go and weeks to prepare. Where are all your trucks. So I am left out in the cold with no truck after I already made airline reservations to fly in and pick up the truck and book movers. So mad and aggravated. This is worst treatment than U-haul. Don't ever rent from Budget! They clearly do not care about their customers and have no clue how to run a company!

I have been trying to get a 26ft box truck with a lift gate for several weeks. I flew out to Ohio with the little bit of money I had to pick up my truck that was confirmed by you guys. When I got to the location they told me they haven’t seen a truck in weeks. I had to use the money to pick up the truck to fly back home. You guys have no idea how much you have cost me. It is not right what you have done I am drowning in bills and even faster now because I was trying to pick up a truck that was never there to begin with. I do understand there is a shortage of equipment but I was willing to travel anywhere in the country to pick it up in good faith you guys made that reservation with an actual truck being there. I can’t get to a supervisor because you guys are terrible with customer service. I need to speak to somebody about this matter this is not right and you guys can’t keep doing this.

I made a full confirmed reservation with Budget Truck Rental approximately one month in advance of needing a 16' moving truck and a trailer to carry a car across. Approximately 23 hours prior pick up I got a call from the local rental office telling me that they did not have a trailer for me! I called the national office and they said they would look for a trailer, but that it would be "difficult" to get a driver to deliver a trailer and then have to drive back to their own offices... About 2 hours later I was told that there were no trailers available within 150 miles and that basically I was up the creek without a paddle and could call one of their competitors. Penske got my a truck and trailer that afternoon! In my book Budget Truck Rental is not going to follow through and they certainly don't care about service!

Renter beware. We made our rental reservation months in advance, only to be warned by the person at the pick up location that Budget is notorious for allowing rental reservations through their corporate site and not having any logistical expertise on delivering the truck to that location. If the business owner at the pick up location wouldn't have warned us we would not have had a moving truck. I can't stress how important it is to find another truck company to protect yourself from this situation. Budget needs to change their system here...very unprofessional.

If I could give this company one star, I would. Worst experience ever & a total waste of money. My boyfriend & I rented a truck and trailer 5 months ago & are still dealing with customer service. Upon picking up the truck/trailer, the engine light was on (worker said it was fine & there was no other truck to rent so we had to go with it). The worker kept telling us to get insurance (kinda weird how pushy they were being as if they knew the trailer would have issues).

Never trust this company. I had booked a truck for Saturday 12, 2002 to be picked up from New Jersey, Elizabeth. On Friday 11, a few minutes before the end of working day, they called to tell me that they won't have a truck for me. No excuses, no explanations. They recommended calling Budget Truck rental to find a solution. I did, and a guy (mumbling) told me that someone would call me within 2 hours. No one ever called me. In the meantime prices have gone through the roof. I was trying to find another car through their website but the map was not working for mobiles. STAY AWAY.

I cannot stress this statement enough: DO NOT USE BUDGET. We RESERVED two vehicles two weeks before our move; one 16 ft for furniture and whatnot, and a cargo van for our small animals. When we arrived, we were told that they needed to substitute a 12 ft truck for the van which was not acceptable. We NEEDED the van for our small animals and their cages. We turned down the 12 ft van, and ended up borrowing a small van from a friend. We were using a credit card to get the 16 ft truck, and were STILL charged a deposit. To date, that deposit has NOT been returned to us, even though "customer service" claims otherwise. Due to the fact that we did not get the vehicle we RESERVED, several of our pets lost their lives during the trip.

I only rated it one because zero was not an option! I rented truck #**a couple of weeks ago to move furniture from Illinois to Alabama. It cost me a fortune to rent this truck $1265. I started my trip down I-65, and I noticed the check engine light popped up for a second time. The first time, was when I got the truck and I had a Budget mechanic drive to my house to fix it. This truck had 180k miles on it! Anyways, as I started driving south, I noticed that the suspension was horrible! I was not able to control the vehicle very well when driving around left turns or over bumps. I am guessing there were issues with the struts, ball joints, sway bar links or all of the above. I had to drive 40-45mph just to make sure I did not crash on the highway! It was horrible.

If I could give this company zero stars I would. I had a reservation for 4 weeks and 2 hours before my pick-up time, they cancel my reservation through an e-mail with no explanation. When trying to call the location, they blew me off and told me to call customer service. Customer service told me 2 hours to try and find something comparable with NO DISCOUNTS. This means I would have to incur extra costs because they didn't check inventory. So now I have a moving crew, a packed house, and no truck. Went with U-Haul and was able to get a last min truck for cheaper. DON'T BOTHER WITH THIS COMPANY. It's really not worth the anxiety on moving day.

If it's a distance based rental then I should have been refunded my extra day. Also being that I brought it back early you can rent out the beat up truck again and make more money. If it's distance based I shouldn't have had to choose dates. I think I would spend extra money and go to your competition next time.

I reserved a truck well in advance, about a month and a half in advance. I am moving from Phoenix to Texas. They called me a day and a half before I am scheduled to pick the truck up to let me know that my reservation will need to be cancelled. I am a single mother on a budget so this hurt me. I had to find a different truck with a competitor and they offered to pay $250. There is no amount of money that will cover the emotional anguish I experienced. Also $250 does not cover the different. I had to reserve a smaller 10 foot truck instead of 16 ft, which will not be enough room for all of my belongings.

This is the second time I've rented a Budget Truck during the COVID-19 pandemic. As if that's not enough stress, both times I received a dirty truck, with the remnants from the last customer to clean up before I could utilize my own rental time. Add going to the pick-up location and the truck not being available at the reserved/validated time. I had a mover with me who was tied now also tied up for an extra 1.5 hours, sitting in his hot pick-up truck in a hot parking lot waiting for Budget (Corporate/Representatives) to rectify the situation. I was told it could take up to 2 hrs to receive a call back. I stayed at the site telling Budget this was their problem, that I reserved a truck, gave up my Visa Debit card to lock in the same and even got reminder emails up until the morning of the truck rental.

If I could give 0 stars I would. Please be warned about the terrible customer service and vehicle from Budget Truck Rental in North Attleboro, MA. Upon arriving, I noticed a very dented cargo van parked ON THE GRASS and hoped it was not the one I had reserved months in advance from a move from Massachusetts to Florida, but it was.

We had to bring some boxes from Detroit area to Vancouver, WA. We booked a cargo van with Budget Truck Rental - Avis company, flew from Portland, went to pick up the van we had booked. When we reached what they call Dealer Location in Monroe, MI we were given a damaged van that appeared to be a minor dented back and side that would not impact the performance. But when we started driving for over 100 miles from the rental place, we had to turn the air conditioning on. The air conditioning was not working - not cooling at all. We were in the middle so to speak, after loading the boxes, did not want to go back, could not go back, called their customer service, were told we will be compensated at the end of the rental. After we returned the van at Vancouver, we called the customer service, were put on hold for over 1 hour, still no response. I would perhaps never rent anything from Budget in future. Very insensitive management.

The truck was dirty and full of someone’s pet hair. When You’re paying 1500$ for a truck your things should at least not come out gross and dirty and covered in pet hair when you own no pets. The cab was also dirty with pet hair, which flew in my face when I rolled the windows down, sticky spots on the dash and trash and cereal under the seats.

We chose to pick up the reserved 16 ft truck from the closest location to home or a long move from NC to TX. Ended up at a musty smelling gas station with only 1 clerk working. Clerk completed some paperwork then essentially handed me the key to check out the truck myself. First thing I noticed were the tires, they looked old and worn with lots of rust on rim. Once I got in the truck, I noticed dirty and torn seats - not cool. The truck looked pretty old too. Immediately upon starting the truck, the check engine light illuminated and stayed on while I checked AC, mileage and gas. No way would I rent this vehicle!

I rented a moving truck from this place and I was dropping off the truck in Miami. The trip was horrible. The truck was overheated. I paid for the full insurance package. I called so many time to the road side assistance and they never answered. I SPEND 23 HOUR FROM ATLANTA TO MIAMI IN THIS MOVING TRUCK. I never had any response from Budget. I've called they say that some supervisor will contact me but I haven't received any call and I have been on the line for more than one hour. They charged me $1000 for this "service". DO NOT RENT FROM BUDGET.

Never use Budget Truck Rental! I made a reservation for a 12 foot truck about a month before my move. Because I was moving from Los Angeles, CA to UT, it was very expensive (over $1,200). When I showed up to pick up my truck I was informed that they didn't have any 12 foot trucks and that all they had were vans. They had my reservation in the computer but they said there was nothing that they could do because they didn't have any trucks. They said that if I would have read all the fine print that it didn't actually say that they would have the type of truck that I had reserved when I showed up. Apparently, a "reservation" is not actually a reservation for this company.

I wanted to post this to hopefully save others from going through what we have been going through. We have been stranded in Barstow, California for three days. We rented the largest Budget truck in northern California for our move to Texas. We picked it up and it broke down in Barstow, before we reached our first stop. Initially the service was terrific. They had a mechanic out for review by 8 AM the next morning. The truck had to be taken to their shop pending approval from budget for the parts and labor to fix the truck. There is literally no communication and every time we call the fleet department for budget we are told that they have no update because budget has not approved the repairs. This is after being on hold for 30 minutes to an hour.

Budget Truck Rental trucks are the worst I've ever seen. I rented a one way truck from Phoenix to Louisville and the check engine light came on and off the whole trip, the exhaust fell off several times, the came on and off the whole, a loud banging sound from the top of the truck and the windshield wipers scratched the windshield they were so bad. And Budget could care less. I was also supposed to get my deposit back at drop off and they decided they could only mail me a check. Customer service blew me off several times and roadside assistance would never answer the phone. Horrible, horrible company! Don't find out the hard way.

I've rented moving vehicles multiple times and this was the worst experience. I got a confirmation email for the reservation 48 hours beforehand. I called the local office to see if I could pick up slightly earlier and was told there weren't any trucks available. When asked how to address this I got a snarky "Budget doesn't guarantee truck rentals". This is for a cross country move within 48 hours of rental time.

We’ve never dealt with a more incompetent business. We rented a 26’ moving truck for today to move from Kentucky to North Carolina. The only Budget truck available was over an hour away. Imagine our surprise when we’re supposed to leave to pick the truck up, we get a call saying they don’t have a 26’ but a 16’ available. She said we should’ve gotten a phone call or email from Budget. We received no contact from them whatsoever.

I recently rented a truck to move my mother in law to another state. I got a reservation from Budget Truck Rental, and another truck company. I ended up booking with a different truck company so I ended up cancelling the reservation with Budget literally less than 2 hours after I booked it and even got a confirmation email of cancellation. I received a voicemail from the office I was supposed to pick up the Budget truck asking me where I was, and when I was going to pick up the truck as there is a $75 dollar cancellation charge for no shows. I called the woman back and explained to her that I cancelled the reservation 2 hours after I booked it and have a confirmation email of cancellation. She said she cancelled it and I should get no fee. Lo and behold, the $75 dollar fee showed up on my credit card 2 days later.

The worst customer service ever! 1st off, I get to the location for my rental and they hand me a questionnaire full of insurance coverage questions that there is no way anyone would know the answers to. Since I was on a time constraint as most people are, I had no way to answer these questions. So, they gave me no choice but to pay for their $60 insurance. When I get the truck, it was missing its front end and was absolutely filthy inside! The customer service is even worse than the truck was. When I told them of the problems they were rude and snarky. They are only concerned with their bottom line, not making customers happy. Heck! It wouldn't have even taken that much to make me happy, just not giving me a broken down truck and doubling the cost of rental once I'm actually at the pick-up place.

I reserved a moving truck on April 1, 2021. For a move on May 28, 2021. I received a email from budget that my moving truck is cancelled today May 20, 2021. 8 days before the move. No trucks available is the reason for cancelled. It now cost me $2500 more because of their bad management. I am a disabled senior on a limited income. The price difference will take me a year to make up. All they will do is give me a $150 credit. I have to use another company and pay the bill then email budget. btr-customerservice@avisbudget.com. What a way to treat your customers. Take a long hard look before you use this company.

This company needs to be held accountable for it's actions. When you try to kill people it usually lands you in prison, but when it's a company doing the deed apparently it's perfectly fine. This is my account of what happened to my family at their hands. Budget isn't a great company at all. They rented us a truck that was a piece of garbage that should have been taken off the road. When the lady we rented from did a walk around with us she assured us there were no issues aside from a dent on the right door. She lied...smaller issues included the lock being broke on the right door, to random other things broke throughout. The door rattled when we drove and I had to worry about the door coming open in the middle of the interstate, the wheel would stick making it impossible to stay in the center of the road, and if you were not careful the truck would drift almost getting us into an accident several times.

We picked up the truck with a car hauler for a move from MN to CA. We left the pickup area and got on the hwy. I pulled behind my brother who was driving and noticed one of the 4 trailer tires was flat. We pulled over and were able to continue because it was a double axel trailer and there was no weight on it yet. We continued home and tried to call Budget but were just passed around to different numbers and finally gave up and took the tire in to get fixed ourselves. When we went to load his car on the trailer one of the tire straps was knotted up. We spent over an hour trying to unknot it.

I rented a truck and trailer on Friday 4/30/21 from Iowa. Got to Indy and the trailer rear tire broke off at 65 miles a hour on the freeway and went sideways which almost caused the trailer with my vehicle to flip and flipping the truck and almost killing me. Was left on the freeway for 3 hours almost getting hit several times. The police came and sat with me but had to leave for emergencies. The mechanic arrived 3 hours later and said that the trailer should have never been on the road and it was complete neglect from Budget Truck Rental. There was significant damage to the trailer tire wheel that broke off that was caused over a long period of time. All the tires on the trailer were missing lugnuts. The tire that broke off and the tires next to it had the lugnuts installed backwards which also caused them to be loose.

I tried to contact customer service to transfer my pick up location because the original dealer didn't have the equipment I need. They were hard to get ahold of, and they didn't return my phone calls.

We rented a truck to move from Orlando to Maine in middle of March. Reserved the truck in February online to pick up in Old Town Kissimmee (one of their options) close to where we were visiting. Got the confirmation and everything. A few days before our pickup an email was sent to us (which we didn't see because we were traveling) that the location had been moved to Davenport even further away. Various times trying to call customer service. I finally spoke to a foreign person and they told me that an inventory manager was going to call me in 15 minutes. Never got a call.

Rented a 12’ truck in San Antonio to drive to Trinidad, CO. The truck had major front end issues causing the truck to fishtail for 14 hours. Add wind and I was using both lanes. In addition, the AC didn’t work. The truck is extremely dangerous and a lessor skilled driver will get killed in that thing. 10 miles into the trip I called about the truck. He said we can bring another truck but you’ll have to unload and reload....on the side of the road. That was clearly not an option. When I reached out to corporate after the trip for some discount, I was offered $10! This was the worst rental I have ever been part of and the customer service is NON EXISTENT. Go to another rental place for sure.

When you go to book your rental reservation, they sure make it look inexpensive. Then you go in to pick up your truck and all the hidden fees are told. We went to drop off the truck about 10 minutes before the 2:00 deadline, and they were already closed. The sign said to put the keys in the envelope and leave in box. There were no envelopes so we left the truck and I came back in the morning.

I reserved a truck at Budget Truck of Fairborn, OH for 14 Feb 2021 (Confirmation **). When I arrived, the truck was not available and the agent referred me to customer service. Customer service could not answer why there was no truck available, and why no one informed me of the issue before I arrived. When asked about the Terms and Conditions, the customer service agent (Colleen) hung up on me! I returned the call and asked to speak to a supervisor.

Rented a 12 ft truck to move my daughter across country, pick up was a joke. Guy wasn't pleasant and had zero customer service skills. 1st truck he tried to give me was super old and in bad shape. I went back in and asked for a better truck. He was less than thrilled about having to do that and the 2nd truck turned out just as bad.... Drove fine but that was only positive. It was a few years newer BUT, very dirty inside including trash and a soda bottle. Burn marks all up the window seals, cracked dash display and had to of been at least a year since it got wiped down on the inside.

Budget Rental Truck was the WORST EVER vehicle rental experience of my life. Was given a 26' truck instead of the 16' I reserved because they couldn't get to the 16' truck. It was DISGUSTINGLY FILTHY, and the low coolant light was on. I added coolant. It broke down in Manhattan after being loaded. I'd purchased the roadside assistance, when a mechanic showed up 2 hours later -- then two hours later, said I was good to go. While parked overnight the truck horn went off at 3 am and won't stop until I pounded on the steering wheel. It did the same thing at 4:30 am. More poundings.

I made a 10am reservation (**) Monday night (01-25-2021) for a cargo van. I went to the location at 9:45am Tuesday and was told they do not have Vans at that location. I called 800-455-1332 and spoke with a Robert who said he was documenting my complaint and assured me it would be escalated to the manager who would find me a truck within 2 hours and call me back. I never received that call and the opportunity which I needed the van passed. Then I find my card is charged $75 for a $57 rental. If you need a truck rented for something important do not reserve with Budget Truck Rental. I am very, very, very disappointed with this transaction and how it was handled. I will never try to rent a truck from Budget Truck Rental ever again.

We rented a 16' truck to move my son from a 2 bedroom apartment to a 3 bedroom townhouse. We requested hand trucks and furniture pads. The hand trucks in particular were essential as he was moving from a 3rd floor apartment, no elevators. When we went to pick up the truck, we were informed they did not have hand trucks but furniture pads were no problem. I asked why nobody informed me they didn't have hand trucks so that we could've arranged to get these elsewhere. Was advised that the reservation was made through corporate, which is really a non answer.

I recently moved from Pennsylvania to North Carolina and rented a truck from Budget to make the move. The day before my move, Budget informed me that the truck I reserved was not available and, on such short notice, I was forced to use a smaller truck. The reduction in overall truck capacity made it necessary for me to put things in storage as I could not get everything on the smaller truck. The vehicle had clearly not been serviced recently. There was no wiper fluid and the air pressure in the tires was low enough to trigger the low-pressure indicator on the dash. I took care of that issue myself.

If I could give less than 1 star I would. My SO and I are moving across states and we placed a reservation for a 12-foot truck in early November 2020. Two days before pick-up in Mid-December 2020, I received an email stating that my reservation had been cancelled. I called the customer service number and they said that it was within their rights to cancel reservations when there is no availability. I would recommend not ever renting from Budget Truck. Our move is two days away from the time that our reservation was cancelled so now we have to scramble to find another rental service that doesn't break the bank.

On March 16, 2020 I reserved a truck to be picked up no later than 5:00 p.m. EST on April 29th. I received an email confirming my reservation. On April 29th at approximately 1:00 p.m. EST I received a voicemail from a Budget representative advising that they did not have a truck for me to pick up. I called the telephone number that was provided and spoke with a Customer Service Representative. I explained the issue and was told that an email would be sent to the District Manager to call me within two hours. The two hours came and went and I did not receive a call from the District Manager as promised.

All I needed was a quote. I got schooled and given the longest speech ever because they asked me to guess a quote. Things like “Be realistic”... Is not what I asked for... Kind of rude. Then took 10 minutes to release the numbers., just to say $2,500 - $3,000. Yea, No thank you. After I said, "Well you’re the most expensive, from the quotes I received," he hung up so fast. Um excuse me? Yea, get better customer service when you're charging those rates.

** You didn’t have my truck!!! I had a effin' deadline and your pos person told me it wasn’t their fault… After he told me Budget often overbooks on purpose…you pieces of **!! Budget rental sucks!!! You rented a truck with cockroaches already in it according to the customer I heard with my own two ears. Take the hold off of my credit card account you effin' morons. Wtf is wrong with you people?!? The pos rep did tell me there was a problem. But no apology for effin' up my moving day!!! Obviously you people don’t have clue to know what it’s like to be without a truck when you have 12 workers… you effin' morons!!!! Btw… Your POS rep called me a MOTHER ** while hiding behind a door. My mama just died. He really, really, really should not have said that… Que sera sera!

I recently rented a moving truck from the Rogers, MN location. The staff were aloof. Upon returning the male, Moua, went outside alone to "inspect" the truck. He told me to wait inside. I later found out why, he dented the truck so I would have to pay for damages because I did not pay extra for their "insurance" when most auto policies cover moving trucks. None of the numbers made any sense as to what I was being charged. He made me sign a Tow Rider stating that it was to "report an accident" to their insurance company. U-Haul may cost more but they are more than worth it compared to this place. I contacted my insurance company and they said not to pay this place anymore money until they have looked at the vehicle to see the true extent of the damages. The rental place refused to give me any paperwork since I was questioning things.

I rented a truck at the Jimmy Carter location for 1pm on Sunday. When we arrived the location was closed. We contacted customer service and they said it could take up to 2 hours for someone to contact me. We needed this truck and had packers coming at 3pm. I contacted the Marietta location and she said they had a truck and would close at 2pm. I told her I was on my way and might be a few minutes late. She said she would not wait past 2pm. I drove about 80 miles per hour to get to the location just before they closed. The rep there was very rude and didn't want to have to rent the truck. She then gave us the dirtiest vehicle I have ever been in. It was old and filthy. No way to charge my phone. The driver side door didn't lock and there was dirt everywhere. It smelled so bad we had to spray with ozium to be able to drive it.

They Cancelled my reservation and we're moving tomorrow. It really puts a dent in our operation. I would not recommend this company to a friend. Why would you make me go through the process of putting my information online and then cancel it. The name of the Business represents it perfectly. So do the rest of the reviews.

On 06/03/20, I was moving a friend from Las Vegas to Oklahoma. Our lives were put in danger and we literally could have DIED because of the incompetence of Budget Truck Rentals. For the lack of following the maintenance check procedures on multiple occasions during this trip. May 26th, 2020, I made an online reservation; When we arrived we were told that they were bringing our truck around to the front. A few minutes later, we were told out truck had mechanical issues and they were getting another truck but this 2nd truck had no working A/C. (Was 110* in Las Vegas). So here, I’ll ask for the first time, "Why was there no inspection done on these trucks ahead of time? Is that not your policy, to inspect the safety and reliability of a truck before letting a customer get into it to drive it?" So now we were told we had to drive across town; 25 minutes away to pick up another truck from another location.

The truck had a full tank of gas but not the other stuff. We had to fill that and then were told we were a 1/2 a gallon shy of gas so we’re charged even more. The large hole in top got most everything at the front of the truck soaked. Doesn’t seem like y’all care about your customers as much as you should. The other stuff other than fuel had 1.5 I. It the guys aid that would be plenary but no way. It just didn't seem like we should rent from y’all because of all the little things that they slap you in the face with. No one was willing to work with us or help so although it got us to our destination we need a company to help dry out all our living room furniture and hope the antics will not be ruined. Best of luck to your company and we will be in touch. We hope no one else has subpar service like we did!

Our appt was at 9 am in Lebanon Tennessee... The dealer didn’t show until 9:30... Truck was fine EXCEPT air conditioner kept going from cold to just a warm/cool... The car hauler WAS CRAP!!! The jack was broke...only 1 cable... When truck/trailer was returned in Denton TX, we were yelled at & told the hauler should’ve never been issued out!!!!

Booked truck and movers months ahead, was called 2 days before and told my truck would not be available. They would move my reservation to a few days later (after movers have left, cleaners left, lease was up). The guy admitted they knew days before that this truck would not be available and the reason... Because of COVID, Budget has not been doing proper maintenance on their trucks. Booked another company, will never be using them again. They don't honor their reservations and clearly have unsafe practices.

Rented a truck for 4.5 hours. They place a hold on your debit account of 150.00. After returning the truck at the required time my bill was $53.16. They withdrew 150.00 out of my account and told me it will take 3-5 days for refund. That is thief! I believe they place your money in a interest bearing account for days! Never again..UHaul never has done that! Budget says it's their policy.???

To be honest, Budget was so bad I created an account just to leave a review. I booked reservations about over a month ago and got a confirmation email. I called 2 days before the move to add something to reservation, and they said my booking wasn't confirmed. After they dug deeper, they realized it was their mistake and admit as much and said they would escalate this to the manager, and I would get a call back in at least 2 hours, but everything should be all set. I received no call in 4 hours, so I call back. It is the same routine accusing me of messing up and realizing it was their mistake, escalating it to the manager and telling me I will get a call in the next 2 hours. 3 hours go by, and no call. I call back. This time they apologize and tell me they will escalate this to the highest level. I was weary and told them the situation before, and they promise I will get a call.

I'm 40 years old and a very active consumer, this my 1st bad review ever! No matter what you do STAY AWAY from this company. Never dealt with a combination of worse human beings. I honestly don't know how they get any return business.

I placed a reservation online for a truck the same day. I called the location to confirm, who informed me no trucks were available. We went to another company for a truck that day, but Budget still charged $75 for "no-show" even though were were basically told not to come because no product was available. Customer Service insisted that this was a legitimate charge because customers are responsible for canceling a reservation, even if they can't be fulfilled. What a joke!

Truck was dirty. Windshield wipers marginal. I was traveling to another state and had to return to another location. The location was closed.... Company has not updated website. They asked that I drive 30 minutes to a different location. Then said if I called afterwards they "will see" about compensation. When I said this means I won't be able to return truck by deadline, they "will see" about not charging for additional days. Can't anyone there make a decision for a customer?!

I rented a Budget truck from Bucks refrigeration in Rock hill and it was not clean and smelled like a cigarette factory inside. The ramp wouldn't come out unless someone got under the truck and pushed up on the end while the person at the back pulled it out. I let the person know when I returned the truck. I will never use this company again.

Budget Rental Truck was the WORST EVER rental truck experience of my life. Was given a 26' truck instead of the 16' I reserved because they couldn't get to the 16'truck. It was DISGUSTINGLY FILTHY, and since we are in the middle of a pandemic, I paid for cleaning supplies to sanitize it. It broke down within 50 miles of leaving the pick-up location. I'd purchased the roadside assistance, so was "delighted" when a mechanic showed up 3 hours later -- then two hours later, said I was good to go. The truck broke down AGAIN, approx 50 miles later. Again, roadside assistance showed up hours later -- at roughly 3 am... Could not get the truck running. Truck was swapped out the next day... AGAIN, sterilized a filthy truck... I can go on and on... because this was not the end of the horror show, but the experience was terrible, and I will never rent from Budget again, and their customer service folks are super sweet, and totally unhelpful!

We rented a truck to drive from VA to TX. I feel like it would have been nice to be warned that their trucks don't have cruise control. But I KNOW it is unacceptable to rent trucks that have cabs that aren't watertight. We know that they were aware of the problem because once the rain started pouring in, my husband tried to stuff a shirt in to stop the water from coming in and found paper towels that someone else had already put there. Clearly someone else had discovered this problem previously.

I rented a 12' truck from Illinois to move to Philadelphia in May 24. It was the worst experience ever. After driving for 6 hrs the back tire blown out right after entering Pennsylvania. I was very lucky that two truck drivers perfectly controlled their vehicles otherwise I could not write this review now. I could have been dead now. I feel very lucky that I am still alive. Please do not trust this rental company and do not rent from trucks from Budget. I spend more than 7 hours on the side of the road at 95 F. In addition, a Hyundai sedan has damaged as well, and come back to me after 2 hrs that I was waiting for road assistance. His vehicle damaged because the relic (the outer shell of the tire) hit his vehicle and he stopped by to claim about the damage. I was really stressed and did not know what to do.

I rented a truck to take one across country. We ran into rain on the way - the truck leaked really bad - to the point we had to stop over and over to dry off - the defroster didn't work and had to keep wiping the inside of the windshield just to see the road. Clothes were soaking wet - furniture was wet because it leaked in the back also. I called customer care to make them aware of this situation. Upon arrival to drop truck off was treated horrible and told the leaking truck was not their problem. I called back to customer care a few days later. They told me I was lying about the truck leaking...

We made a reservation for a 12 foot truck on a Saturday to move our daughter. We got to Budget Rental in Bohemia - South Shore Radiator. The gentleman there says we don't have a truck. I asked when he knew it. He said Monday. This was Saturday. I asked why didn't anyone call us. He said he tried to reach someone in the home office and they did not answer. He had a van we had to use. It did not fit our furniture and we had to make 3 trips and could not complete the move.

Go with Penske...you get what you pay for!! We broke down halfway through our trip in Kansas City and I got stuck paying for two nights at a hotel. We literally waited on roadside for 47 hours just to locate a truck to switch us. They do not care about the customer at all. If I would have been short on cash they told me to sleep in the truck!! This is the biggest joke ever. I am still in this nightmare...hopefully I will make it home soon. I asked for a regional management phone # or email and they refused to give me any info. Do not rent from this company!!!!

I made a reservation on May 11 and received a confirmation number. I showed up on time to the specific location on my reservation May 13th. They did not have the truck or any other moving trucks at their location (except one that was out of service). They sent me to a different location that put me behind by two hours. The new location could not retrieve my original reservation so a new contract was made. I was charged a no show fee of $75. What a joke! Now I have to call customer service and explain to get refund. Budget should pay me $75 for an inconvenience fee.

I would give 0 stars if available. I rented a truck for my trip from TX to CA. Within 5 hours, my truck broke down 2x and left me stranded in the middle of TX for 2 days. Customer service is slow to respond and added to the delay. I incurred an additional $1k of expenses and Budget won't respond to my requests. If you need to rent a truck, use any other company than Budget. I will never use this company ever again.

I will never rent from Budget again! They charge a $150 deposit upon pickup then on return they charge the full rental amount; in my case it was $179.03. It takes 5-7 days for the deposit to be returned. Since I bought the insurance there is no reason to do this. An additional charge of $29.03 should have been applied. They also charge a $10 after hours drop off. WTAF??? The location I rented from is open 9-1 on Saturday. What other option is there??? Do the the math on this scam. Budget makes you think you are getting a good deal but with all the additional fees it ends up being more. I will stick with U-HAUL. Big mistake to try Budget. I have definitely learned my lesson.

Had a reservation for a truck, tow dolly and furniture pads. On the Thursday before I was to pick up truck on Saturday they left me a voicemail that they didn't have a tow dolly. Got there Saturday, the truck was filthy, no pads either, lazy counter guy suggested I go across town and pick them up, really? There was a huge dent on front of truck, I took video of it, it was marked on contract. A month later I get an email where they want to charge me for the damage on the truck. I had to fly back from Albuquerque to Madison via O'hare during the Covid virus so I could pick up my car. I incurred extra expense and also unwanted exposure to possible infection. Not a happy experience.

NEVER USE BUDGET!! BEWARE! I made an online reservation over a week before my moving date, got a confirmation and everyday after got emails trying to upsell me: hire a handy helper; buy blankets, rent a dolly. BUT when I showed up on the confirmed date & time, the entire location was fenced in & with 2 padlocks. No one was there. I called & called & called & could hear the phone ringing. I honked & honked. Nothing. I called the main 800 # & was told all I could do was reserve at another location which was an hour away from me round trip. How is this possible in todays fast-paced computer-driven world?! Shame on you budget! I needed a truck to move my 81 year old mother instead had to make multiple trips in my car. Terrible terrible company.

I had to move my elderly mom and handicapped sister, who is bed bound, from Mims, Fl to Cocoa, Fl. I reserved a truck a week in advance. When I got to the office with my daughter, the manager at the Budget Rental place was very rude because I had brought my mom's credit card to rent the truck and he said we couldn’t rent the truck! My mom can’t drive a 26 foot truck. So I had to call my mom on the phone and tell her we couldn’t get the truck. She said, "What are we gonna do?" So I walked outside to the car and I asked my mom, I said, "Send me the money on the cash app to rent the truck so, I could put it on my visa debit card!"

Stay away if you want to keep your hard owned money. Rented a truck and had to cancel the same day due to some unforeseen circumstances. They still charged me $75 3 days later and when I called they only refunded me half of that amount because it's their policy. Well your policy just made your company lose another customer. I myself am a business owner and such a policy is just ridiculous. I never even went to the office to pick up any truck because I did cancel and even received an email stating that it was canceled. Avoid any headaches with this company and find a small business owner who cares about their customers.

I recently moved to Wisconsin from South Carolina and needed a truck to get all my furniture. I usually use U-Haul and never had any problems, but I saw Budget was priced lower for my trip. When I went to go pick up my truck the guy was doing a walk around at the truck before handing me the keys, and I noticed the rear tires were completely bald. So he took me to another truck, did a walk around, but failed to see the left tail light was hanging out. He wrote it down and I turned on the truck and saw the "Engine Check" light was on. I pointed it out to him and he said "It's okay. We do maintenance on our trucks and check the fluids. All of our trucks run good!". So he convinced me it was ok to make the 16 and a half hour ride up to Wisconsin.

We recently did a move with a Budget Rental Truck and upon receiving the truck there was noticeable damage to the back to include the bumper being broken off the truck and sway bar, the ramp was jammed so far in the truck that it couldn't be removed, the license plate was broken off and Zip tied back into place, and the head light on the front of the truck was out. The appliance dolly we received couldn't be used either since the tie strap was almost torn off. I ended up having to take the truck in right away to get the headlight fixed but they wouldn't fix anything else since it would take too long and they were "busy."

I had rented a truck from Budget Truck Rental. I get there and they had no trucks at that location. They knew about it the night before. Decided it was not important enough for me to know this. Hired helpers through their website while making the reservations. Not having the truck there, I had to go 30 minutes out of my way to get a truck. Cost me an extra hours with the helpers as they were there on time and I was chasing down a truck. Hours on the door stated 6pm close. Got there same day to drop off truck and they were closed already. Customer service is useless. Could not drop off truck and cost me even more in mileage.

Rented a truck on 12/6 to move on 12/26. On 12/23 the rental place (not Budget but a lot they do business with) called to say there’s no truck for 12/26. In fact he hasn’t seen a Budget truck for 3 weeks because they rented them all for Amazon, FedEx, and UPS for Christmas deliveries. If they knew they wouldn’t have any trucks why in the world would they agree to rent one, take credit card information, and send a confirmation email. Perhaps telling the truth would help. And if it hadn’t been for the non-budget employee calling me I would have shown up many miles away to find no truck.

Typically I would say my experience was ok but due to the fact I was charged a 30 dollar refuel fee even though I went to the gas station and filled the truck up to where the pump clicked it done. I was told you don’t go past when it clicks. Apparently it took another 20 to bring it to full. I don’t mind paying that but the 30 on top is ridiculous. Also when I dropped it off the place was closed. It took 29 mins to get the truck to shut down. The lights wouldn’t go off. I won’t go there again.

I reserved Budget Rental Truck two weeks in advance. I received an email stating that my reservation was ready. The day I went to pick up the truck with my mom, I came to the pickup location and there was no truck. I called customer service, and they attempted to locate another truck. After calling back hour after hour, I was told that that I would receive a call early the next morning, the day of my move. I received a call, and was told the nearest truck was two hours away one way in Chicago (I am moving from Milwaukee). There may be another truck closer by later that day.

Awful experience....go with Penske (so much better). My truck was not available for some reason the morning that I needed it (after making a reservation). They sent me out of the way to pick up another, but then charged me twice as much (no one can tell me why). The truck was awful...headlights barely worked (dangerous), radio didn't work....loud. It was a deathtrap. Poor customer service....this company should be out of business.

I moved from upstate New York to Utah. The local U-Haul didn't have available equipment so I had to use Budget. Budget cost $700+ dollars more than Uhaul would have (in total I paid about $3600 for the rental - without hiring any movers). Expensive! During the cross-country move I had a concern about the truck and called the help number listed in the paperwork. There was no answer. Unresponsive!

I looked at reviews here before and was worried but it was almost $1,000 cheaper than another company so I took a chance. Picking up the truck was no problem. The truck only had like 7k miles so there were no issues. I just think that when it works out great, who is going to take the time to leave a positive review, almost nobody. But if there are problems then everybody jumps to leave the review. That's normal of course, just keep that in mind though ;). One review said they don't guarantee the reservation. That would be concerning, so maybe I got lucky. If I use them again I will ask them if this is true.

I will never again use Budget Truck Rental for my business rental needs. I made reservations for 5 trucks to rent for a month. I gave them my payment information and she gave me 5 reservation numbers. The following day, I confirmed with the local representative, who confirmed that the reservations were in there and that they would have the trucks when I needed them. I called again the next week to again confirm, and the representative told me not to keep calling and that they would have the trucks when I needed them. I called the day before I was supposed to pick the trucks up and they said there were no trucks for me. I called the customer service number and the lady was extremely rude. I tried explaining my dilemma, and she kept speaking over me.

I went online 11/8/19 and rented a 16' truck for pick up 11/16/19. On 11/15/19 less than 24 hours before my scheduled pick up.. I received call from dealer that there was not a truck available. He advised he was just a lot for pick up and drop off any arrangements go thru Budget. I called Budget customer service and was told a manager would call me within 2 hrs. 3 hours later no call back. I called again and 1 hr later I received a call that I could have a 12' truck if I drove from Charlotte to Winston Salem which would have been 86 miles and 1 hr and 45 minutes away. Otherwise they would just cancel my reservation. Just like that.

Budget rental trucks does NOT guarantee your reservation. I found a 16' rental for half the cost by detouring to get my truck. I made the reservation the 5th for 15th. They cancelled today the 14th through email the NIGHT I leave to drive and get the truck. They gave me 1 option of cover in $250 for a rental elsewhere when that won't even remotely make up for the cost elsewhere. We found that truck for 428 and 250 for the lowest local truck will still cost me at least half a grand more IF there is one available because even a week ago was difficult to locate a truck. Budgets excuse? "Our truck reservations aren't guaranteed."

Budget rent a truck is the worst of the. I had a confirmation booked order since Wednesday of this week. Today I went to pick up the truck on the Saturday at 8 in the morning as detailed in the instructions. When I got to the location the lines were horrific. We saw one truck outside of the parking lot thinking oh boy that's our truck. Although it appear to be bigger than what we had ordered. We had personally scheduled people to help us move today. Well that went out the window. Besides spending an hour in line when we got to the counter the young lady said, "Truck. Oh I don't know about trucks. We'll have to find somebody that knows about trucks. Wait here." 20 minutes later some guy shows up who is running back and forth. We had seen him and says, "Truck. We don't have a truck. We haven't had trucks in months. The one that's outside in our lot hasn't worked in months." Awful. Yes you heard me correctly. Hasn't worked in months.

Tried to overcharge us for an entire extra day because we forgot to take a lock off of the truck that they didn’t even inspect until the next day. My husband responded promptly and addressed the issue when they called. They provided us with NO RECEIPT or itemized list of any issues. They took it upon themselves to charge us extra without any authorization or Notification. I had to call the 800 number TWICE to request my own receipt after days. When I tried to address the issue with the store, the man was rude, coming up with false stories/accusations. Claiming all kinds of off the wall things aside from the face that he didn’t inspect his own truck, provide notification or receipts. Customer service reps were just as rude and unhelpful and it took me 3 calls within an hour to get to a supervisor. Absolutely ridiculous and terrible company. Out to scam money for you. STAY AWAY from the Preston rd- Dallas location for sure.

If I could give no stars to Budget I would. I had the worst experience of my life with Budget and I am still going through this nightmare almost two months later. First of all, they gave me a car dolly with bald tires and a nail in the tire. They actually let it off their property. I had to get the roadside assistance before I even started moving and the tire guy was actually surprised that they let the dolly go with such a bad tire. Second, the seat was broken exposing the bar underneath the driver's seat and they put a blanket on the seat to remedy the problem. I drove 24hrs with a bar on my backside. I was in serious pain for the next week.

Worst experience of my life. I would never recommend this company. I booked my truck a month and half prior to my move and they called me 2 days before to tell me they were cancelling my reservation because they can't get a truck. When I was given the corporate phone number they took my information and told me one of the inventory managers would be giving me a call back within 15 minutes to 2 hours. I waited two and a half hours and never received a call back. I called them again and was transfer to a supervisor. They informed me that I would get a call from an inventory manager, and someone would call me back, her name was Tonya.

So we have to move from NJ to MD and they are suppose to come at 9:00 am to load 1 bedroom appt things, instead they came at 2:00 and that too after 5 phone calls. Movers are lazy and took 2 hours to load 1 bedroom items. Due to their delay we can't reach MD on time and have to unload next day. These People put $200 extra on our credit card asking for overnight stay which we refuse as it's their fault being late. So we carry on the unloading next day. Now after 2 days we came to know that our card is charged $200 extra. These people have no respect for time. They made you pay more. Incompetent untrustful company. Beware of them.

"BUDGET", SAYS NO ONE! I made a reservation in March for a 12 foot truck rental. I took a five hour bus ride to pick up the RESERVED rental. Upon arrival, Budget offered me a 26 ft, it was only truck on the lot. I was going to attempt it on the mountain roads I would need to navigate but being a small women, I could not reach the pedals. Stuck in Albany in nasty bus station on the phone for hours trying to resolve the issue. I was told I needed to cancel the reservation and make a new one to get a 12 ft truck. I did as instructed. Waited for a call back for an hour. In between I was still calling to troubleshoot, I knew I was being given inaccurate information. I was told to save my receipts and I would be reimbursed by two separate customer service representatives.

One of the worst experiences of my life. Next time I’ll definitely pay the difference for a Uhaul or even a Penske truck. First of all, I booked the reservation nearly 2 months in advance using the main website for a move from PA to GA. Come the day of my pickup (Sunday October 13), I realize the place I’m supposed to pick up the truck from isn’t even OPEN on Sundays. So why did the site allow me to book it on a Sunday!?!

Worst experience ever and never have gone back to Budget since then. Since we move every year, they lost $$$ from repeat business. They are a horrible company and should not be in business. Here is what happened: I reserved a 12 feet truck over 6 weeks in advance of my move. Made my reservations over the web on 10/11/2016, and received an email confirmation. A few days before my move I received another email confirming my reservation. I placed a call into Budget Truck Rental on Monday, Nov. 21, 2016 to confirm truck availability. Made all the necessary arrangements including movers, airfare, hotel, and car rental. I flew in from Houston, TX to Phoenix, AZ to begin the move on Friday, Nov. 25, 2016. I was utterly shocked and stunned that my move was made surrounded with the availability of a truck and Larry from Budget contacted me 2 1/2 hours before that Budget didn’t have a truck and there was nothing he can do about it.

I rented a Budget Truck to move across the country. Paid for it with my card and was charged 150 dollars on top of my rental price to use my card. When it came time to refund my 150 they refused by saying I turned the truck in late. Now they continue to try to charge me more money for a toll I never had. DO NOT DO BUSINESS WITH THESE CROOKS. The truck I received was extremely dirty and was not a quiet ride cab as advertised on the truck. They are liars and scam artist.

Reserved a truck for 10/1 move. Went to pick it up at 10, no one there (overslept). Also, NO TRUCK. Budget said the reservation does not guarantee you a truck, it only guarantees you the price. Called their 800#, talked to Steve in their Escalation Department who said there was nothing that can be done - no trucks available. Their team would call me if they can locate one. No call, no truck, nothing. Two days later BUDGET CHARGES ME $75 FOR FAILURE TO PICK UP THE TRUCK THEY DIDN'T HAVE! Just run away from this company.

Then I received an email stating that no truck will be available on the reservation date (Sept 28). I called the Customer Service number provided in the email to confirm the status of the truck. I was told that I will receive a call from an Inventory Manager to update me. I received a call on Friday (Sept 27) stating that the pick-up location has been moved to Foster City at a later time, 11:30 am. Saturday came and I called the Customer service again to assure that there will be a truck for me to pick up. However, I was told that the truck is at Foster City but my pick up location is still at Palo Alto. I was told again that I will receive a call-back from an Inventory Manager to confirm. 10:00 came and did not receive any call.

Wanted to help my mother in law move, so we called Budget to schedule a truck reservation. The appointment was successfully made, or so we thought. We arrived at the Budget Truck Rental facility in Tampa, FL on N Dale Mabry Hwy. where we had made the reservation to pick up the truck. We told them we were there to pick up the truck and their words were “we don’t have any available today”. So they suggested we call customer service and see if there was another Budget facility we can go to get the truck we reserved.

I have moved many times and usually use U-Haul. This time I chose Budget because they offered an unlimited mileage package. Big mistake. I reserved a 12-ft truck and when I got to the office I received a 16-ft truck. Way too big for the amount of stuff I was moving. But according to Mike in Inver Grove Heights MN, they do this ALL THE TIME. And if I'd like, he said, I could always cancel it. Funny guy. I received the truck at 3/4 full of gas and when I returned it that way, I was charged $50 for them to fill it up, even though I didn't receive it that way. Still fighting that one. I continue to have charges from Budget show up on my debit card without notice or explanation.

Truck could not be driven faster than 50 mile per hour because the left front tire wobbled and caused the truck to shift left to right making a 5.5 hour trip last 10.5 hours. Also the ramp would not lock in so we had to load the truck without it making it a nightmare. I contacted Budget and was told I would be giving some refund after I drop off the truck and to call back. So I do that and call back and now Budget says all they will do is file a complaint against the store that rented me a bad truck. Well that's not good enough.

Beware! We had reserved a truck months in advance from Budget for our daughters college move. The day before our move date, we received a call from Budget telling us that there were no trucks available at the location where we reserved the truck. We were told that the inventory manager in Colorado would assist us in securing a truck from another location close in proximity. We received a call from the inventory manager, who I found out later his name was Sergio, who rudely told us there are no trucks available. I was somewhat startled by his tone since there was not any prior discussions with him. I asked for his name, and he refused to provide it, when I pressed him more, Sergio hung up on me.

Try to pick up my Truck for a move 9/13/19. NO Truck available. I had called the location the day before for directions and they said nothing regarding No Truck available. The location said to call reservations, I did and after being transferred twice was told a manager would call me back within 2 hours. Two hours passed and nothing. I call UHAUL and for $40 more than budget was charging rented a truck. Very Lucky they had one. Would never book with Budget Truck Rental again!

Hi, my name is Jeremy. I rented a moving truck on 8/31 from the Cornelius NC location in which I was told I could return the truck on 9/3 by their representative. Instead I returned the truck to the Concord, NC location around 6-7pm on the same day of 8/31. Since the extra space storage facility was closed I was told there is a dropbox beside the facility, Concord Shops (gas station) in which I went in and was told to put the keys outside in the box. I was not given any receipt in which I spoke with the owner who informed me that I should have received one. When I asked about surveillance cameras (from the storage facility next door) to prove I parked the truck and returned keys on 8/31, I couldn't get any help on that end.

Red flags started immediately. We had an appointment to pick up our truck at 1300 and we’re on a tight schedule. While there were multiple people in the building, apparently only one person could rent us the truck and trailer, and he was at lunch and wouldn’t be back until after 1330. We were finally able to rent the truck at 1500. During check out and explanation of charges, he said he hadn’t known about how bad the extra charges were if you brought the truck back late without calling. Upon damage inspection, there were a number of large scratches all around the the truck. The trailer wheel hubs were bent and cracked, but didn’t spear to be touching the tires.

I reserved a truck to move my son to college three weeks in advance and received my confirmation. I was to pick up the truck at 4:00. At 1:20 they left a voicemail on my phone stating that "unfortunately" the truck that I had reserved was not going to be available. "Hopefully" one of their competitors would be able to help me. There was never an apology, never an offer for assistance, never an offer of compensation. They did leave me the customer service number. As I was left to scramble for a truck at the last minute during one of the biggest college move in weekends in the Midwest, I did not call them at the time. I was able to book a truck with one of their competitors.

My 13 year old daughter, 3 parrots and 2 cats were driving from Indiana to South Florida. At 05:30am on August 4th we noted smoke from the trailer. The truck wouldn’t go above 35 or stay running. We could not run the AC for longer than 5 minute intervals as the service engine light was on and the truck would shut off. The first service guy was from Goodyear, left us an empty tire and said he ‘didn’t know how’ to change tires. He arrived at 9am despite the promise from Budget of help by 7am. Budget kept promising someone would come help in a ‘half hour.’ It was 88 degrees. We had no water as we drank what we had. Budget knew we had no water, were in a truck that wouldn’t run, and had animals.

Thanks for cancelling my reservation (after the pick up time) and not even having the courtesy to let me know you didn't have a truck. You cost me $300 in moving fees, $45 in Uber fees, and a ton of stress as I will miss the closing on my house now. Horrible customer service at all levels - your service is even lower than "budget". I will tell everyone how horrible my experience with Budget has been. Whoever sets your customer service policies should experience this service first hand as I cannot think of a way that you can have handled my situation worse.

I received a call the night before my reservation to inform me my location did not have a truck for me and to call the 800 number so they could find me a truck. I called right away and was told the person who takes care of that was gone for the night and would call me in the morning. I was suppose to pick up my truck in the morning. I reserved a truck at another Budget location to cover my bases, I didn't want to wait until morning to see if I could get a truck. I went to pick up the truck from my second reservation and they didn't have a truck either. It is still 2 hours after my pick up time was scheduled and I still have not received a call from Budget?! How can I have 2 reservations, but NO TRUCK. I am very disappointed and upset from the lack of service Budget gave me. I would say the 4.4 star review from Google is not accurate. I would recommend any truck company over Budget. I will probably use UHAUL from now on.

I rented a truck to move my daughter to her new job. On the day of pick up I called to confirm my rental. They informed me that it was cancelled and no one could explain who cancelled it and why. It took me over and hour to get in touch with customer service and they just told me that I would have to find another truck. They said they would call me back and never did. I had people waiting to help with this move. Everyone's plans were changed and Budget did not care at all that this was cancelled. Luckily U-Haul had a truck to rent and a decent rate with good customer service. Very poor customer service and I will never rent from them again!

Rented a truck from Budget that ran crappy, was dirty inside and out and was infested with ANTS!!! We were charged $200 for one way and they gave us NO break on price. Not only that, they are trying to charge me $75 for non cancellation claiming I had two truck reservations which is simply Not true!

I made a reservation a one way unlimited truck for August 3 for 10am. I went to pick up my truck. The location they gave did not even rent trucks. I had to ride and find another location. By the time custom service called back they said they had another location but it closed closing at noon. That gave me 25 minutes to travel to a place that was 43 minutes away. I found another location that was closed in my city and when to the my original location and told them they had a truck. They got the keys from the other location and rented me the truck. I returned the truck and they only refunded $26 of my $150 deposit. I called customer service that day August 6 and they said they fixed the problem and it would take 3-5 days.

We had a pick up at 9am on August 4th. I called about us getting late to pick up. No one answers the call at the location. I called customer service and they also did not receive answer from the location. We went to the location and waited around 2 hours to get someone at front desk. The guy was simply roaming near the area. And this guy is the worst person to be at that place. The rudest person I have ever met. He disagreed with all the things. The truck that we got was full of mosquitoes as the spillage from the last customer was never cleaned. My fiance got sick with the driving whole time with the insects inside the truck. Also we tried to clean it but being a long time it didn't came out completely. I always will prefer other company if this matter is not taken carefully and somebody considers customer's health as a priority.

Reserved a truck a month in advance to do a one-way move from Chicago to Madison. Got multiple emails resending my confirmation number, as well as, times and place reminders for the truck pickup. The night before the move and 30 minutes before the offices closed, I was called and told that there would be no truck available for my move the next morning and to call the 800 number for assistance. They said that the person who was supposed to drop-off the truck at my pickup location had brought the truck to a different state. From that night into the next morning/afternoon, I called back and forth 7 plus times, waited nearly 8 hours because I had to wait for the Inventory Manager.

On May 21st, my son and I arrived at the rental location in Denville, NJ at the hardware store to pick up a previously reserved 26' box truck for a one-day rental. We needed to be in the Boston area that day for a pickup and back that evening. Our time was not flexible. The gentleman(?) at the location nonchalantly stated that a 26' truck had not come in and that he couldn't help us. That in fact, he hadn't been expecting a 26' truck to come in at all. He only had one smaller truck that was not adequate for our needs. I asked why I wasn't contacted so that we could have made other arrangements and he said that's not the way it works. He frankly didn't care what our situation was.

2 hours into my 9 hour journey truck breaks down due to the DEF tank being empty. Waited 3 hours for repair truck to show up and fill tank which SHOULD have been filled when I picked truck up. Lost my $100 deposit on hotel due to late arrival and had to spend another 100 on another hotel. Oh and also discovered A/C did not work, and turn signals also did not work!!! Contacted Budget and they offered a paltry $160 refund on a POS truck which cost over 1000. A very stressful and emotional move made even worse due to poorly maintained truck and poor customer service. Never again will I rent from Budget and will tell EVERYONE I know about my shameful experience.

Reservation for a 16' truck, one-way move from Pennsylvania to Missouri was made in May for a July 30th move. We arrived at Budget several hours early only to learn that there was no truck available. The clerk directed us to call the 1-800 number, which we did. It's been four hours and still no truck and no information as to whether we will have a truck today at all. Budget's utter incompetence will likely cost us the movers we scheduled to load/unload the truck, delay our 10 hour drive significantly, and waste our time. A courtesy call in advance to inform me of the possible delay could have saved me tremendous stress, money, and time. Budget in the Pittsburgh area should be ashamed of its outrageous mismanagement. DO NOT RENT FROM THIS COMPANY.

Between problems with trucks not being available at pick when reserved far in advance or having to change pick up locations due to availability the day before pick up and a broken seat that made the 1000 mile move terribly uncomfortable, I already had made up my mind not to rent from them again. That was before a damage claim of $1200! I am not a diesel vehicle driver, I didn’t know what def was and it was never explained to me. You would think this would be covered somewhere because I am sure a lot of people renting those vehicles are not aware of it. Before we reached our destination a light came indicating that we needed to refill the def tank. So we stopped at a filling station, selected a def pump and filled it. Turns out to wasn’t def, it was diesel, and now we have to pay to have the tank emptied and cleaned out.

I wish I could give negative 5 stars. I reserved a truck from Budget weeks before my move. I arrived at 8 am when the website said they were open and when my reservation was to begin, but they weren't open. They finally showed up and told me they didn't open until 9, and that was the best thing about my reservation. Then they told me they didn't have my truck because the person who was supposed to turn in the truck the night before asked to keep it another day. They said they left me a voice mail message but I opened my phone and showed them I did not receive a message. Maybe they dialed wrong but they certainly didn't call me. I was told I would have to call customer service.

I reserved a truck a couple of days prior to pick up. Address on confirmation was a residential address. Tried the telephone number for the pickup location, but no answer. Check Mapquest to another location in the same town. When I arrived there the telephone on window was the same, but there were no trucks and location looked like it was closed for a very long time. Called customer service but CSR said it looks like no trucks are available in other locations (this was a Sunday), but will have manager call within 2 hours. Needless to say I canceled the reservation, since they are very unreliable. Every time I deal with Budget Truck it is always a negative. No matter what state or location I have gone to.

I reserved a truck as well as moving help. They charged me the mover fee the day before the move, emailed me saying everything was set, and then cancelled the truck reservation! What am I supposed to do with the movers who have been already paid? Totally unreliable. Never again.

I took possession of a rented truck on Saturday, 20 July 2019 at 11:52 am. I drove the vehicle to my home, six (6) miles away from rental office, and parked it in my driveway. At approximately 5:00 pm I opened the cargo area of the truck to begin loading my household goods (furniture, mattresses and boxes.) I then discovered that rain water had entered into the cargo area from rain which had been falling continuously for about 2 hours prior. The rain had entered from an apparent leak in the roof of the truck. The water/wet cargo bed created a potential hazard to the household goods I was about to move. As a result, I decided against loading my items on a wet floor in the truck.

Worse experience in my life. 7 hour ride on a vibrating truck. It has the thick winter tire on right side and regular tire on the left when cause truck to vibrate as one wheel was smaller than the other. This company trucks might be good for in city move but don’t rent if you are driving more than an hour. This is the third time I book with this company and twice, there was a leakage all over the place. This time they replace the second hand tire which is not the same size.

I rented a Budget truck for a one way move in April 2019. When I returned the truck I filled the truck up like I was supposed to. I kept the receipt about 4 days. Later I looked at my account. Budget charged me $63.00 so when I called them up to find out why I was told from the woman that it was for gas. I told her I had my receipt and would send it to her. She said it doesn't matter if I have it or not. I always have used Penske truck rental In the past. I used Budget this one and only time because a friend worked there and vouched for the company. I will never use Budget again. I would advise no one to ever use Budget by the looks of their reviews. They SUCK.

The adventure began the evening of Friday June 7th, 2019 from McKinney, Texas. After over 11 straight hours of driving, the Budget Rental Truck we had been assigned, started showing signs of overheating, by way of the temperature gauge going higher than what the normal temp had been showing thus far. As a precaution, we decided to pull into the nearest gas station to let it rest. In addition, instead of having any issues stop us in the middle of the desert, we decided to stay the night in Albuquerque, New Mexico.

I made a reservation to pick up a truck in Orange City Florida (Avis/Budget) on 7/6 at 9:30am. At 10:30 I called to tell them I'd had car trouble and would be very late (close to 4pm) and I was calling to make sure they knew so they didn't think I wasn't coming. Woman I spoke to said, "ok." We arrived at 3:30pm and saw no trucks. When we asked her she said your reservation was for 9:30. I told her but I called and was told, "ok." She denied talking to me. I cannot be positive it was her but based on her voice I think it was. Either way, whoever was at the desk told me it was fine. She proceeded to hand me a paper with a customer service number and refused to try to help find a truck. We had driven 12 hours to get here and were only in town for one day to get the stuff. She NEVER even apologized.

We reserved a truck 5 days prior to needing it. We called an hour before in hopes it would be ready only to find out they didn't have a truck for us and were not going to have a truck. They were not even sure if they could get one in the next 24 hours. If we didn't call we would have driven there to pick up our reserved truck. That would not have gone well. Upon speaking with the manager he didn't care, he didn't apologize, he offered no remorse for the situation. Luckily we were able to secure a truck with a different company. Unfortunately for us it was 5 hours after the time we scheduled to pick this one up. NEVER AGAIN will they get the opportunity from us.

Horrible experience. No trucks were available in spite of having a confirmed reservation. The so called customer service line provided no assistance. When a “supervisor” called hours later, she told me she “was not going to discuss any inconvenience I had” and then hung up on me. Please save yourself the trouble and potential major disruption to your moving plans by avoiding this company like the plague unless you want to be patronized and insulted if you have a legitimate complaint. Budget obviously could care less about their customers.