Budget Truck Rental Reviews

Once I got the truck and got everything loaded, I started off on my long drive. I was driving through the Appalachian mountains when it started to get dark. I turned my lights on and to my surprise they did not work. The lights were so dim that I could not see anything. I had to sweat out the rest of the drive only able to see two feet in front of me. When I called to notify the company I was met with a very unprofessional and angry employees. This is the worst company in America and maybe even the world. I would suggest paying the extra money for a different company. Believe me you will not regret it.

I told this person I wouldn't be using Budget at that price. I ended up just loading what I could into my car & leaving the rest. When I look at my card statement I see a $50 "no show fee" from Budget. I'm like what the hell? The system spit out my reservation multiple time @ $303. When I checked my email Budget somehow CONFIRMED one of the reservations @ $303 that it told me to contact customer service on & I was charged a no show fee. I see this as a form of fraud as I wasn't expecting an email/confirmation for that $303 charge that wasn't avail. at that price.

Upon arriving to the other location, the staff was rude and unprofessional, equipment was out of stock and cost increased. When I tried to get the prices placed in writing on the date of reserving the truck, I was told I had to contact customer service myself. In speaking with a rep I found out the location rep was responsible for making the call. Customer Service authorized equipment and inconvenient refunds and claimed the case will be noted. I was instructed to call in after returning the rental truck and any rep will be able to process the refunds. I contacted customer service, and to no surprise, I was given the run-around. Notes could not be found, and when I requested contact information for upper management the rep claimed not to have the information. I submitted a customer experience/situation claim but I will not hold my breath as I expect no change in the company's service.

I started work in Morgantown two weeks before I actual moved. So the day before the move, the plan was for my driver and I to fly back to Chicago, pick up the truck at 9 am the next morning, get the truck loaded by 1-2 PM and hit the road. Then, while we were waiting on our plane back to Chicago, I got a call from the location saying they might not have a truck until 11 am the next morning. I explained my situation and said that I really needed the truck at 9 am so my movers wouldn’t have to reschedule. She said she would work on it. In the meantime I made two calls to Budget customer service and they escalated the issue to an Chicago Inventory Management. I waited until the next morning when I woke up at 7 and still had no word from anyone.

I called the location back and the man simply told me they were CLOSED!!! For the day because the manager had an emergency and they had ZERO trucks. My response was promptly “WTF!?” So I called customer service back again explaining the new issue and the man escalated the issue directly to the inventory management manager. I get a call about a half hour later (it is now 9 am, my originally scheduled pickup time) from the inventory manager himself. He asks “Is this Jonathan?” I say “Yes” and he says “We’ve cancelled your truck reservation.” My immediate response was “Excuse me? You don’t even know my situation and you cancel my truck outright instead of rebooking for this weekend?!” He says “Yeah, we don’t have to talk to you.” My final response was “You’re a **!” and I hung up.

Long story short, I had to go to Milwaukee on an Amtrak train with my driver an hour later to pick up a Penske truck for almost twice the amount of the Budget truck rental since it was the day of the move. My movers were kind enough to work with me so I got the Penske truck loaded at about 6 Pm and we had to stay at a hotel near Indianapolis and are on the road as I type this. Moral of the story: Don’t use these **! They don’t care about you! They just want your money. In fact, I believe they should be boycotted and put out of business so the decent truck companies like Penske can take their market share.

I told him we drove from Az to Ca to pick up some furniture. What did he expect us to do now. I asked him when a truck would be returned as we were there until Monday, there was still hope. Nope, he said the people who had the truck decided not to return it until Wednesday (which was my return date). Went back to my sisters and called Corporate Office. Received a call from Corporate this is four hours after what was supposed to be a 9 AM pickup, (after our help had left). When they did call back our help had left so we were stuck. No apologies, these people could have cared less. I will never use these idiots again.

Now we have to make another trip and find another rental company because these people are incompetent. They couldn't take the time to call and say, "Hey there is an issue with your truck.." Not a dam word... Never again. I then get a call around 4PM asking when I was going to pick up my trailer from someplace I never heard of. Just unbelievable.

I called multiple times to document exactly where the trailer was located and I was told I would be able to contact customer service at the end of our move for a refund. We got to St. Louis, MO and broke down once again. This time, the truck wouldn't start. I called Roadside Assistance and waited three hours for a mechanic. He was able to start the truck, but told us the starter was faulty and if we turned the truck off, we likely wouldn't be able to start it again. We luckily made it to our location without any more problems. Every time I called customer service or Roadside Assistance, I was on hold from anywhere between thirty minutes to over an hour. There were two occasions where I was on hold for over an hour, only for someone to pick the phone up and then immediately hang up without saying anything.

After we dropped our truck off, I called customer service to get a refund for the trailer, since we were not able to use it. I didn't inquire about them refunding us for the truck even though it broke down, I didn't inquire about the extra gas we had to spend driving our car unexpectedly, I didn't inquire about the extra hotel costs we were forced to have because these delays gave us an entire extra day on the road, I didn't inquire about the extra money we had to spend in food - just the trailer. I was told I would have to wait a week or two because there was an open investigation on the trailer we left behind for damages (the tire that blew). I was told once the investigation was complete, they would notify us if we would acquire ADDITIONAL FEES for the equipment.

I waited and called multiple times, only to be told they were not able to help me. I then put in a dispute with my credit card company because I was not getting anywhere with Budget. I called Budget during the dispute only to be told they were no longer able to talk to me until the dispute ended. They told me if I ended the dispute, they would further assist me with a refund. The dispute ended with my card (it was ruled in their favor) so I called Budget to try and resolve the issues again. I was put on hold many times, I was transferred from person to person, I was given many different number to call, but ultimately, I was told because my credit card ruled in their favor, they will no longer look into refunding us. I am completely appalled by the lack of customer service and the horrible quality of their products. I will never rent from Budget again.

This long story is more for my benefit, but those that are curious: I made my reservation 3 weeks ago, and the day before I am scheduled to move I call the pick-up location to confirm we are all set, only to be informed that they do not have the truck I need. I'm instructed to call their customer service line to have them look through their inventory of available trucks in my area. Customer Service (CS) apparently doesn't have access to the "inventory" - it's all managed by the mysterious "inventory manager" that is only allowed to contact you, not you contact them. CS apologizes for my inconvenience, informed me my matter will be "escalated" and they will call me back within 15 minutes or 2 hours.

I call CS back 15 minutes before the 2 hour mark because I'm starting to get antsy, and wanted to know the status. CS informs me: "You still have 15 minutes left to await a call back from our inventory manager, if you don't receive a call, then you can call us back to check on the status." I ask why can I not be directed to the "inventory manager" now, it's only 15 minutes, as well as how does it make any sense for me to call customer service back, only to have the SAME conversation? Admittedly, I am terse and frustrated at this point, so my tone is not so sweet, but instead of understanding from the CS rep, I am getting attitude in response to my questions.

My questions are valid: where is my ticket? Why can't I speak with the "inventory manager" (or whomever) to get a realistic understanding of if I can get the truck I need? Why do they not have information on if my ticket is even being worked on? I will NEVER use Budget again for a truck rental purely based on their internal operations not being transparent or well understood, but also because their "bedside manner" for customer's needs not being met is grossly underwhelming.

I called service who told me the truck is available now 3 hours away the next day, a 6 hour round trip, and a $30 discount. Then, we get the truck on the road 3 hours and it breaks down. We had to wait hours for someone to come out and fix it. Because of this delay we asked that we drop the truck off later in the day to accommodate for the break down delay, they said no, they would charge $85 plus "additional fees". I will never do business with this company again. I don't see how this company is still allowed to do business after all of the customers they have completely screwed over. So, I'm out hundreds for movers and lost work. I wouldn't wish my worst enemy to have to speak to this company.

We proceeded to call the place we rented the truck AA Party and Tent Rental in Ft Worth and they told us we’d have to call Budget roadside assistance. We immediately called RSA at 4 pm to explain what we found and that it was too dangerous to transport this trailer anywhere and we’d like a new trailer (this took 30 mins total because their constant holds were long). They told us they’d call us back shortly with an ETA on something.. by 6 pm we hadn’t heard a word back so we called to check and they STILL had no answer for us but told us since everyone closed at 6 pm it was even harder to find a trailer or part. In the meantime I called customer service 'cause we should’ve been on the road at 3 pm and no one had a sense of urgency or sympathy for their unmaintained trailer!

I spoke with a gentleman who had such a thriving accent. I didn’t get his name but he incredibly rude to me about me being upset and saying I had to pay over $600 for the bundle but $120 for just a trailer that should’ve never been on the lot to rent and that we’ve been waiting hours for help and he basically said, "Don’t know what to tell you!" So I asked for a supervisor and he put me on a 1 minute hold up .This disconnect my line!! My husband called back very upset and got the rep Max ID #** who was very kind and apologized for our treatment and experience. He then placed ya on the phone with supervisor Marco ID #** who further showed great service and told us we would be refunded for the trailer once the truck was returned at our final destination and GAVE us his ID # and name so we could get back into contact with him for any further help.

After that we received a call from Budget RSA saying, "Sorry we can’t help you till tomorrow" on a part which was crazy to us because we explained at 4 pm we turned in our apartment keys and had no place to go! We had been sitting outside in our cars with 3 cats waiting for assistance WAY before a 6 pm closing time and BUDGET couldn’t get us a part in 2 hrs before close. They told my husband “well you’ll just have to get yourselves a hotel room.” HOW DISGUSTING!! No sympathy for their faulty trailer that should have never been out to rent! We then asked for a supervisor and we got Pam who refused to give us an ID number. Kept RUDELY speaking over my husband that was trying to explain our situation and she kept repeating “Sorry everyone. Closed at 6. Nothing we can do.” I can’t even describe the nastiness this woman had.

When we asked for her info she said “I'm the only Pam here. They’ll know who you’re talking about” in a sarcastic tone. We ended up having to pay over $100 to find a pet friendly hotel and told Budget we wanted a new trailer the next day and that we would call as soon as they open to get the process going. We spoke to them at 730 am the next day and by 830 am they still hadn’t found a solution. Finally at 915 am they told us our request for a whole new trailer was denied and that they would send out a mechanic with a part that would be to our old apartment (where the trailer sat) before 10 am. Sadly the mechanic (Joe) wasn’t there until around 11:15 am but he was incredibly nice and fixed the trailer and couldn’t believe we were even rented out this trailer to begin with. By the time he left we connected the trailer and had to pull up the car onto the trailer in an absolute rainstorm so we were soaking wet. This didn’t help our situation!

We then are on road for about an hour when I noticed (I was driving behind our truck) that bolts were flying from the trailer and I then saw the back left wheel to the trailer in a completely wobble! I called my husband immediately and we had to make an emergency stop on the side of the highway in the middle of nowhere. (Imagine has we not caught the damage on the trailer hitch!!) We then proceeded to wait on the side of the road from 12:45 pm to 5:15 pm with 3 cats in our car in the middle of a storm waiting for RSA meanwhile customer service pretended they didn’t know who Marco and Max were when we called and asked for them and then we have been promised TWICE now to hear back from Josh the supervisors, supervisor and we have yet to hear anything.

They sent Joe all the way out to us to fix the tire hub and he was disgusted yet again with the trailer we were given! The own mechanic!! He said they clearly have neglected to inspect and repair all this old damage. Budget put our life in danger multiple times and no one cares to call us back or show sympathy! We had to cut our trip short into Houston to stay with my family because my cats got very carsick from the stress and were throwing up. :( PLEASE do not rent from Budget. This has been the biggest mistake of our lives renting with them. We are a military family and we have been treated with such disrespect and carelessness and it shows in the photos we have!! BUDGET STILL WONT CONTACT ME and at this point will be speaking with every social media site and legal team.

The following morning my helper showed up and we began to load the truck. It wasn't long before we noticed the left rear of the truck showing signs that the truck tires were looking like they were low on-air pressure. My helper looked at the tires and kicked the tire on the inside and said “you have a flat tire”. Therefore, only one of the tires was holding all the weight on the left rear. The flat tire was not detected until weight was applied, thus more than likely, this was flat when rented and did not go flat on the 12-mile trip to my home. After learning the inside tire was flat, we called the help line with Budget Truck Rental and they said they would have someone out to fix the tire within about an hour. A repair truck from Bridgestone arrived and confirmed that the inside tire was flat.

At no time during the conversations with Budget Truck Rental hotline were we told that we would be responsible for this cost. We just thought that Budget Truck Rental was making good on a maintenance item. If we had known that Budget Truck Rental was going to charge us for this tire replacement, I would have done more to document the event including pictures of the truck and flat tire, which was replaced. Perhaps not telling us until after the truck was returned was intentional.

When the tire work was completed, we were on our way, and the trip went as planned and in a few days we returned the truck and trailer to a location in Bradenton Florida. The truck then was checked for damage by a Budget Truck Rental agent and there was none other than what was originally noted. To our surprise, about 2 weeks later, we received a letter from Sedgwick indicating that we owe Budget Truck Rental $358.03 for the damage to the truck which was for a new tire and labor and a $50.00 administration fee. We found it unreal that they would try to stick us with the cost of a brand-new tire in exchange for a flat worn out tire. When we called Budget Truck Rental about this letter, they said they couldn't help us, that the matter was already being handled by Sedgwick and it was out of their hands.

After a few calls to Sedgwick, it was clear that they were trying to make a case that we damaged the truck even though the truck probably had a flat tire when I picked it up, as there was no appearance to detect, since the outside tire was supporting the weight of an empty truck. Sedgwick continued to say that our contract states we are responsible for any damage to the truck and I explained that a flat tire is not damage and that it was something that should have been taken care of with truck maintenance. The final call was made by my wife because I was getting too upset and have health issues. There was no resolve, but they no longer hounded us.

Now again, to our surprise, we get a letter dated April 20th from Viking Client Services who now is the debt collector for Budget Truck Rental. We sent them a letter certified stating why we didn't think this was a damage issue, as much as it was a maintenance issue, and I haven't received anything back from them yet. My guess is they will do everything they can to bully us paying this claim. Since we now have these claims from Budget Truck Rental I decided to check online to see if there are others with complaints similar to ours, and amazingly there are hundreds of complaints against Budget Truck Rental, many like the one that we experienced. I firmly believe that Budget Truck Rental puts trucks out that are not safe with the idea that when something breaks or wears out it will be in the hands of one of their customers who they will assess the cost for repairs.

This is outrageous and it needs to be addressed before people die by taking out a truck with maintenance issues. Had I not noticed the low tire on the left which turned to be one tire flat, the trip could have been disastrous having only one tire on the left rear side. If this tire would have blown out, I might not be here to tell this story. I hope that this matter can be resolved, and further people can be protected from this unethical business practice by Budget Truck Rental.

Finally got truck unloaded, filled the tank as far as I could, cleaned the cab, swept the truck, folded the blankets, drove a couple of blocks to the facility she in her same rude way told me it wasn't full enough. The only thing I could have done to prevent this was push the truck back. So she charged me a filling fee. Which I went out of my way to try to prevent. The gauge said full. She said not full enough. That's the way I picked it up. I didn't understand but couldn't do anything. Then she refused to check the rest of the truck. Back, materials rented so I'm sure I'm going to get charged again because I believe she's crooked and a scammer. Never again. I'll stick to U-Haul.

When I asked if I could trade it in on another vehicle, I was informed that this was my only option – take it or leave it. I had to take it. The truck had almost 200,000 miles on it and it obviously had no shocks left as every rut in the road sent bone jarring jolts through my body. And when I finally got on the highway and had to go at posted speeds of 65-75 mph, it was also obvious the transmission was on its way out. I live in the mountains so a 6% uphill grade was almost comical as the poor vehicle struggled, going into overdrive and almost sending me through the windshield when it shifted out of overdrive.

When I returned the truck I made sure to fill it with gas and the gauge read “full” when I left it after hours. The next day when I called to make sure all was well, I was informed that the gas was low and I would be charged for that ($30) and the gas. When I argued the point, I was instructed to take it up with customer service and given their number. I also mentioned the condition of the vehicle and the response was “yea, we’ve heard about that several times before – you should report that to customer service.”

So I called customer service about the gas charges and was told I had to take it up with the company that had rented me the vehicle – classic runaround. But finally, after much time and finagling, I got the $30 fee waived. I then looked at my credit card to see what the actual charge had been only to find I had also been charged $50 for a “no show” on another reservation that I never made! $50!!! When I spoke with another customer service person I explained that I never had another reservation and that I had picked up and returned a truck already. I was told the fee could not be waived until I had the reservation number. As I never made the reservation, I did not have a number. Duh!

Finally it was discovered that an incorrect telephone number had triggered the mistake and my money was duly refunded. And by the way, when I mentioned the condition of the vehicle, it was completely ignored. Their concern for the safety and well-being of their customers is apparently only reserved for what is in our wallets. I am glad I used a credit card and not a bank debit card so I could have recourse had it not worked out. I felt that my card was just being debited right and left carte blanche. There was never any definitive pricing up front so the final bill was always a mystery. I was just to leave my card number with the rental company and they would charge it as they saw fit.

My questions are these? Why isn’t that vehicle retired or relegated to local moves only? And why was I supposed to report it to customer service – isn’t that the rental company’s job? Why didn’t someone contact me about the gas to give me the option of filling it myself before just charging me the fee? It was obvious from my return paperwork that I thought it was full. And now some other poor person is trying to deal with the same vehicle and the same sketchy rental company and customer service. If I could note a zero rating I would. I’ll never rent a Budget vehicle of any kind again. Fool me once…

A few days go by and I noticed I have bites all over me. They keep getting worse and we have a exterminator come by to check out the problem and sure enough it is BED BUGS!!!! He confirmed they had to have came from the moving truck. Which I'm not shocked. It being in the state it was when we got it should have been a huge red flag for us. Customer service says they can't do anything because I agreed on the $60.00 compensation. This is the worst experience I have ever had with a moving company by far.

The Roadside assistance lady asked us for some code on the keypad. My boyfriend gave her the number on the keypad but she insisted that the number was wrong so I took the phone and gave her the same number and she kept saying the number was wrong so my brother in law read the number to her as well but she still insisted that the number was wrong. So I offered to gave her my conformation number but she refused to help us and she started saying my boyfriend was being loud with her so she handoff on us.

At this point I'm angry and frustrated. Now we have to start over. Long matter short two hours later my boyfriend got a roadside assistance lady on the line that told us she was sending somebody to help. We waited later on in the evening before we had somebody came and fixed the tire but he couldn't do anything about the speed that was consuming more gas. We left to continue our trip. The next day the tire on the driver side busted and take away the gas cap. Now we're fighting to get control of the truck to save our lives and the rest of the drivers on the highway at this moment. We finally stopped and called those fools and explained our situation to them.

OMG This time around the wait was longer than before. They got somebody to come in the night. The guy came and told us that he can't do anything with the truck at that point. He asked us to manage with the truck and followed him 10 miles back to his garage so he could used his bigger machine which we did. He fixed the tire and told us that he couldn't do nothing much about the gas tank cap so he put some ring around it and taught us how to use it. We had to put plastic around the mouth because we were spending too much on gas.

Only for us to reach by the grace of God and returned their truck to the designated area and their saleswoman had the nerve to call my phone talking about I'll have to pay for the gas cap. After making me to spent thousand plus just on gas and making us suffer for days and I also paid for insurance as well. This is the worst company I've ever dealt with. Please don't rent from Budget. Is there any way we could sue this company? Could somebody please give me a answer.

While that was happening, I called where we rented it from and they told me that they couldn’t do anything for us and I would have to call Roadside Assistance. So, I called them and waited ten minutes to even speak to someone. When I finally got someone on the line, she told me she would send someone out to take a look, I told her that we would be needing a new truck since this one wouldn’t even move. She told us that they have to look at it first and hung up abruptly. We waited on the side of the exit for 2 hours before I got a call that a tow truck was coming to get us. During this time my husband was trying to call customer service line but after 30 minutes on hold he gave up. The tow showed up about 40 minutes later. He asked us where we wanted to tow it to.

I called Roadside Assistance once again to find out where they wanted it towed. After 15 minutes on hold before we actually got to speak to representative, she told us we would have to tow to a hotel since their offices are now closed. This is three hours or so after our initial incident. I asked if they were going to pay for that and she said I would have to submit a receipt afterward. While the conversation was still going on, she hung up on me. The tow driver was still wondering where to tow it to, we told him to tow it to budget. We had to pay a $400 tow! We didn’t think it was smart to tow it to a hotel with all our belongings in it and no lock.

We also didn’t want to have to tow it twice. We didn’t want to stay in a hotel. We didn’t plan any overnight bags since we planned to be at our destination before needing that stuff. We get to budget right next to a Uhaul that was still open, so we went and rented a Uhaul, and switched all our belongings at 8:30 at night after the sun had already set. Uhaul was amazing, they priced matched and gave us a better deal that what we got in Budget and reassured us of their policies were something to happen with the truck. Budget had awful customer service! Absolutely no policies in place to deal with this whole disaster! This was one of the worst experiences I have ever had happen to me and I just want to help someone else avoid this whole disaster! DON’T USE BUDGET!

As I was leaving I asked which truck was mine and he said I would find it, "It's the only 16 footer out there." When I looked, they were all backed in so I guess it was up to me to find it on my own. At this point I was late, had six people waiting for me. When I got in the cab it was dirty, had food and trash and broken glass on the seats and floor. The truck had 90,000+ miles and was the roughest riding suspension - the shocks had to be original equipment - laughed at the "cushion ride" claim on the side of the truck. I could feel every bump like I was riding without tires. Worse rental truck I have ever had. Some items were damaged in transit. When I returned the truck he asked me to toss him the keys, never came out to see if it was fine and I left. Rude, unprofessional, I could go on but you get the picture. A total disaster. The corporate office offered me a $40 credit, like when you get a free dessert from a horrible meal. Losers.

The owner proceeds to let me know that he is not responsible for the truck. What!!! We have to call the budget hotline to have a tow truck dispatched. Another 2 1/2 hours go by. In the meantime, my son, daughter-in-law, their belongings and pets have been stranded for 8 hours. They finally tow the truck and then inform my son that they cannot get another truck until the next day. Are you kidding. We are in Virginia with our grandchildren, whom have no extra clothes, toiletries or personal items. It takes them most of the next day to reload another truck with their belongings before my son can even attempt to leave fo Virginia.

Finally they get to Virginia 36 hours from their original eta. We begin unloading the truck to find that the truck had profusely leaked rainwater onto most of their items, some of the things were broken in the transfer from one truck to another. I called customer service so many times to only be told “we are sorry for your inconvenience “. We rented the truck for 3 days, Thursday-Saturday. Only used it 1/2 Friday and had to have it back on Saturday morning by 12. We get to the drop off place in Roanoke by 11:15 to find no one there. What???

So I call the number in the door, the owner answered to say he closed early. I told him that according to our contract and his business hours, he was scheduled to be open until 12. I explained we had to have the truck back so we could settle everything up. My husband and I were scheduled to leave Saturday, but that didn’t happen. The owner of the drop off place told me that he could close any damn time he pleased. Omygosh. Needless to say, don’t ever rent from Budget.

We were shown to our truck, which too, was filthy inside and covered in long white dog hairs, all over the seat/floor/and dashboard. The gentleman gave us Lysol wipes to wipe it down. He then showed us how to “jimmy” the key into the ignition because “sometimes it acts funny”. I had no choice but to take the vehicle since the movers were set to come and I was moving from NJ to another state that same morning.

We got the truck to my apartment (which is like a 3 min drive from the location) and it was loaded up by the movers. As soon as we got back in the truck, the low tire pressure light was on, we went to a gas station to put air in the tire, but that did not work, so we drove back to the location. The gentleman was not there so I called roadside assistance, they came like an hour and a half later and changed the tire, which put us 2 hrs behind schedule for our long 6 hr drive.

I paid nearly $1,000.00 for that rental and when I called customer service to let them know of my terrible experience all they offered was a measly $60.00 refund, when I asked for the claim to be escalated the guy stated at most he could offer $100.00, I stated that was unacceptable and he transferred me to a "supervisor" that was useless and refused to assist me any further or provide information for anyone else, he kept stating "There is no one else, I am the only one. This is all I'm offering you". I'm reading all of these reviews and I notice this is standard crappy "business as usual" for Budget Truck. Ridiculous! Worst company ever. DO NOT RENT FROM THEM!

I am stressed out and I regularly see doctor. I can't sleep nights. I have all documentation and police report to prove that I was victim of fraud. Please help me. I need to resolve this issue. My name is Erkin ** and my call back number is ** and my email address is **. I've been talking to my attorney and there is a possibility to take legal actions because I have emotional condition and all this effects to my well being. Please I'm begging. Someone help me. I'm willing to pay this just I want it to disappear.

We ended up staying in the hotel, Saturday and Sunday evening because finally Sunday about 2pm they said they finally had approval from the Supervisor and would need to find a truck from Inventory then they could replace the truck. By then it was Monday before we got the truck and it was at 1:30pm. Remember we needed to unload the 12ft and re-load (16ft) what they brought us, not a 12 ft. So the movers to assist did not arrive until hour later and we we're not able to leave until 4:30pm that Monday, March 18th. Understand the original contract said the truck was due back to be dropped off on Monday, the 18th at 9 am. However the truck was broke and no replacement yet. I constantly called to find out when it would be due back since it was delayed because of being down.

They said to just drop off when you're done. Therefore, dropped off on Wednesday morning and that resulted in an additional $222.80 for BEING LATE!! WTF- SERIOUSLY?? So I called to dispute that they were giving me refund of that because the late was not my fault, however I was trying to dispute the TOTAL charges, the charges I paid was $318.30 to rent and then late charges of two days, then hotel etc. THIS IS VERY BAD BAD BUSINESS- I've spoken to level 2 Supervisor and they have no "CUSTOMER SERVICE" for anyone in any situation! F- Budget~!

I call and submit my comments and they indicated they would take care of me and they rely purely on customer complaints of their vehicles because they do not actually do mechanical checks of them. They offered a 10% discount which was garbage and here we are. Budget does not perform maintenance on their vehicles unless someone goes through the near death experience and lets them know their vehicle is unsafe. Budget wants your money, doesn't a rats about your safety. The other thing that’s absolutely absurd is these guys had the audacity to tell me they rented this truck out already. Someone is going to get hurt with the Budget mentality. DO NOT RENT FROM BUDGET.

He told me he was only delivering the message and could not do anything about it. I told him that I would like to speak to a manager or supervisor. He said there was no one there but he would call his manager and inform him of the situation. I called back a little less than a hour later at 5:13pm to see if the manager was back in the office since he had not called me yet. The same person I spoke to said he had not returned but that he would call and text him to make sure he got the message about my truck not being here on time the next day. I called back at 6:01pm and was told again that the message was given to whoever it was needed to be given to but I did not get a phone call.

I finally called the Budget National Reservation Hotline around 7:03pm since the local office had already closed to try and get this resolved. I spoke with a Reyna ** who was singularly unhelpful. I fully explained the situation to her and she said that there was a truck available in Sun City which is only 129 miles away through some of the heaviest traffic in the U.S. I told her that this would not be ok and something else needed to be done. She told me that I would have to contact the office where I was going to pick up the truck (the one that was already closed), and speak to the manager (the one who had not called me back as of almost 3 hours now) and have him try and do something.

I asked her if she had the manager's personal cell or home number to get in touch with him and she said no. I then asked her that the only way to resolve this was to call a branch that was already closed, and speak to a manager whose number I did not have and that she could not give me, that this was the way to fix this to which she said yes. Well to my credit I kept my cool after this Catch-22/Kafkaesque answer I got. The only bright spot about this whole mess was a Budget worker named Fabricio who called about a 8:16am Tuesday morning and said they would have a truck ready at 11:00am. He told me he felt badly about a customer being treated this way and somehow he was able to come up with a truck.

This is after I had already called the movers to change the time and get charged a penalty for "cancelling". I was able to finally pick up the truck but I have to say the amount of stress and trouble I had to go through to cancel then get my movers back, plus the delay in start time for me to get on the road to Georgia was unbelievable (half a travel day). This was definitely one of the worst cases of customer service I have ever encountered with a nationwide business such as yours. I will definitely not be recommending Budget to any family or friends and will definitely be going out of my way to tell them my horror story with your company.

What can we do to help resolve the situation?: Give Fabricio a raise or a promotion. I don't know how to resolve this as I've never run into a situation like this before. I would think paying for the "cancellation" fee or refunding some of the cost of the truck would go a long way in helping this situation. Quite honestly, I can't remember the last time I have been this angry with a company. Who calls the day prior to tell someone that their moving truck will be 6 hours late?! I haven't even done my Yelp review yet as I will be turning in the truck Tuesday the 12th.

On Feb 22, 2019 I came in to pick up the truck and carrier. Inspecting the truck and carrier I told the gentleman that the tire on the driver’s side back was bald spots and he stated that the other tire on that same side front also had a bald tire spot. He looked and stated that the tires where special heavy duty with extra tire so there was no need to worry. I stated to him that we were going across the states to GA and once again he stated that no worries that we wouldn’t have any issues.

They did fix the lights on the trailer due to the fact that the running lights weren’t working. He checked the car to make sure it was secure and I asked about the chain in the back. He stated it wasn’t needed and it was secure. I asked him about the other trailer and he stated if I was going to California that he would let me take it. It had a slow leak tire. Again, I asked about the tires and he assured me that they were special tires and NO WORRIES.

On Feb 24, 2019 appx 5:03pm after I stopped for gas and inspected the truck and trailer that I found that the 2 driver side tires where displaying metal. When I called and gave the information, I also stated to her that it was freezing weather and that I had my elderly mother so we needed help as soon as possible. All information was given and she was transferring me to customer service when we got disconnected. We finally got a call hours later saying that repair would be out 90 minutes. They finally came and I was told when he looked at time called was 7:46pm. They finally arrived and was finished after 10pm.

Turned on and off the truck due to the fact that on low it was so hot and when you turned it off it was immediately freezing. My mother who is elderly got sick. The next day went to fill and once again had metal showing on the other side. Called and again was down for hours. Both Good Year repair guys said that carrier should have not been left off the yard.

Both stated that the trailer would have not passed inspection and was surprised that your company knew that the tires were bald that would even allow it out. I asked them about what your employee said about being special tires. He said that there was no such thing and that you would of known that. Both companies stated the exact same thing. I left messages and was told someone would get back to me and no one did ever call back. I am accusing you of misrepresentation, failing to keep your equipment safe for public use. Violation of state laws and public safety. Please file a complaint with DMV in your state, Consumer affairs with the state and federal government. This company needs to investigated.

After exchanging a few words with the clerk I left... As I walked out she asked me if I wanted to cancel my reservation… Really? While driving home I passed a U-Haul Truck Rental. I stopped in and 10 minutes later drove off in a 10-foot box van, the same type I ordered from Budget. This my second experience with Budget, one worse than the other. My advice... let the buyer beware, Budget is the absolute worst.

My wife went out and asked her, "Could you please take time to take care of us?" and she answered, "No! I won't." as she hugged and kissed the "customers" ahead of us, before they drove off in a small moving truck. When she finally came back in, after a total of 40 minutes of waiting, I presented her with my reservation information. She then said, "I don't have a vehicle for you." I asked if she had a larger vehicle we could use at the same price, as is stated in the Budget Terms and Conditions. She said, "That [expletive] ain’t gonna happen!." (There were a 12 foot, 2 16 foot and 1 24 foot trucks in the parking lot.)

My wife asked, "So you don't have a vehicle for us, but a 'walk in' could get one?" The agent responded, "So, I guess minding your own business isn't a thing anymore?" My wife asked, "Isn't good customer service a thing?" The agent responded, "I hate dealing with people when they're little [expletive] like you! You need to get your [expletive] out of here right now!" I told her, "I'm not leaving here without a vehicle!” She then dialed 911 and reported that there were 'trespassers on her property'!! She told the police that she had a "family emergency" and had to close the office, but "these people just won't listen!" She started taking photos of my wife, yelling, "This will be in the police report!" So, my wife took a picture of her! (attached)

She went on raving, calling us names using foul and insulting language. I called Budget Customer Service number to report what was happening. The Customer Service agent said he would find us another vehicle in the area at the same price as the one I reserved, in accordance with the Terms and Conditions of the agreement. But later stated that there were no vehicles available in the entire Hampton Roads region! The police arrived, and told us that the agent was within her rights to tell us to leave. So, we exited the building, but stayed in the parking lot, and waited for 20 minutes. She did not leave the building! I escalated my complaint to corporate "Customer Service”, who did not respond.

I finally had to call them, I asked for a written apology, and a free one-time rental as compensation. The response was, "I'm sincerely sorry. This should not have happened. But I don’t think you understand that we do not guarantee availability of trucks, we will not send you any form of correspondence, and we do not offer any form of consolation, or compensation to dissatisfied customers." Repeated over and over and over, a little louder each time.

Once I left the shop I discovered the headlight was burnt out, the defrost didn't work, the windshield wipers were shot and the cab leaked water from all of the rain I had to drive through. When I called customer service to complain they offered me $50.00 to compensate me. They told me that since I didn't call roadside assistance and wait for them to come and fix things that should never have been an issue in the first place. They couldn't do anything further. I thought U-Haul was bad but Budget is actually worse. I would not recommend renting from them unless you have a lot of time to waste and you don't mind driving junk.

Truck is still in snowbank now - 10 days later. They said I could call their tow dept and they would pull it out of snowbank but we would STILL have to drive it to the facility - where the tow truck comes from. They swapped trucks - gave me one with bald tires - and expect us to drive it without chains in snow and ice. VERY STUPID PEOPLE AT THIS COMPANY. Now will file small claims and consumer protection papers. They might have screwed all of these other people on here but not me.

Spoke to a man that said only Fernando can assist. Told me to call him tomorrow. I said, "Leave him a message to call me." He did not call so I left another voice mail. Still no call. I called again and Fernando actually answered! Fernando when I finally got him on the phone said first it was empty, then said no 3/4 full. Then said he put in 8 gallons. He did no such thing. I have receipt. Asked if he had cameras, he says yes, I said check it for someone stealing the fuel.

I told him, "You need to refund me my money." He said he can. I need to call the 800 number. He is not able to reverse charges. On my word really. What a run around. This is plain fraudulent and very bad customer service. I called the number. They say they can give me $40. I said no I want all of it refunded. He said I have to call the store and put me on hold. Came back. No answer, "I am sorry. You have to go to the store." I said, "No you need to get my card credited." In the end he said I need to email this email. I expect a reply within 48 hours max.

In the meantime I have filed a dispute on my American Express. I will also be sure to rate your service as well as the location and budget as a whole online. These ratings are used to determine services we all seek. The originating store had an ok one but I will post this there as well as it is a Budget issue!!! I am very upset that your customer service people do so little and leave it to the customer when clearly there is an issue with your location employees! Shut them down!!

Called Roadside Assistance at 7:30 am on the 14th of January. They stated they were unaware we had not been helped. They did send a man out who suggested that the fleet had several mechanical issues. He was not able to repair the truck and would call for a tow. I called Roadside Assistance back and they said they would have a truck delivered within an hour. At 12:45 pm we received confirmation that a truck would be delivered in approximately 2 1/2 hours. Keep in mind we are past the return deadline at this point. I was assured there would be no extra charges for late return on the 15th of January by customer service. The truck finally arrived at 6:00 pm on the 15th of January. We made it back to Maine with the final load at 11:30 pm.

I had to call out from work on the 14th due to the breakdown. My rate of pay lost for the day was 187.00. I had to make two trips from Massachusetts which had I been rented to correct size truck would not have happened. I had to make arrangements to get the truck back by 9:45 am on the 16th to a location 30 minutes away from me. The whole thing became a nightmare.

Luckily, while we are standing at the door evaluating our options, the operator comes cruising in and says we are lucky he got in early this morning, he usually does not get there until 9:00 AM. He says, "What are you doing here?" We show him our email reservation. He says, "I do not know anything about that and we do not have any trucks available". He goes and checks his "system" and swears there are no reservations on his "system". We show him both confirmation emails, he is sorry, he says he knows nothing about the reservation. So we go away with no truck. Luckily U-Haul had one truck left that morning and they could help us out. And for a finishing touch, 3 days later I get a $50 charge on my credit card from, guess who, Budget Truck Rental, for a "No Show" charge. Outrageous!

I checked the lights and found the parking lights and running lights to not be functioning. My wife went inside to address the agent and her response was, "What do you want me to do?" She called a maintenance man named Nelson and he proceeded to tell us that it was normal that this is not a commercial truck and there are no lights. I have rented many trucks so I knew it was wrong. Then the left fender on the car dolly was hanging by 1 bolt. Nelson told us that it would be ok. After getting tired and losing time and a phone call to customer service, we headed home to load.

I called customer service after I arrived home and they told me there is a problem with the lights and they connected me to roadside assistance. They sent us a company at 10 o'clock that night. They did find that there was an electrical problem and it was repaired. We now had running lights and parking lights. But we were delayed from leaving due to waiting for roadside assistance.

The next day (10/30/2018) when I went to load the car on the dolly all the tires were extremely low and one tire was to point of almost flat. I called customer service and it took roadside service 3 hours to come out. Upon inspection there was an issue with the tire and it was replaced. Also upon inspection the tires on the truck and trailer were 10-15lbs. low.

We finally were able to leave and head to Vancouver, Wa. While riding through Georgia in the rain, the passenger side windshield wiper arm literally fell off. Fortunately I was able to immediately exit the highway and pull in a gas station. I called roadside assistance and 2 hours later both wipers were replaced and I was back on the road.

Maintenance seems to be lacking heavily with your company. It is posted very clearly in the cab of the truck that the truck is to be serviced every 6000 miles. Well this truck upon me taking the vehicle had 110,000 miles. The last time the truck was serviced was 102,000 miles. If your trucks were being serviced properly the issues that I encountered would or may not have happened. All of these issues are Safety Issues. I am concerned that safety is not important to your company. I feel as though you put my wife and I in danger.

I called about the headlights because of the poor vision at night. The lights are very yellow. The visibility at night was beyond unsafe. Roadside assistance had someone come out and adjust them. That did not fix the issue. Headlights over a period of time get old and lose their brightness. These headlights were so old it was frightening at times. I called Budget again in New Mexico and they set up for a company to come out. Well the company that called me was rude and told me that they weren't coming out to replace them. And they never did.

Finally after arriving in Washington and unloading, apparently the front right corner of the truck was leaking and my dining room table (wood) was soaking wet and damaged. I filed a claim about that. I would think that all vehicles should be cleaned. The inside of the cab was so nasty and dirty, it makes me wonder how you guys can send out a vehicle like that. And then it was ants everywhere in the cab. I had to purchase Raid in order to get rid of them. I have attached a picture of the towels that I used to clean the inside of the cab. The towels were new when I started.

In closing, Budget made this move just horrible. From the terrible customer service, to the safety issues, to just the lack of customer concern. I have been told that I will be compensated for all these issues. What I don't understand is that you guys take your money instantly after the completion of the reservation but have the nerve to tell me to wait 5-7 days for a response. I think that is unfair. I think your lack of concern for the customer is very evident. Budget put my wife and I through a terrible move. I have used you guys many times and won't ever use your company again. I am asking for a substantial refund. I believe in all fairness that I deserve that for what your company put us through. Put yourself in our shoes as customers. I look forward to your response.

Fast forward to when I have the truck... the smell in the truck is BEYOND awful. I firmly believe it is the worst thing I have ever smelled. It was like a mix of mildew, diapers and a dead animal. The odor attached itself to EVERYTHING in the back of the truck, as well as the cab, which I was driving in for about 25 hours! One can imagine how frustrating this was, especially considering my circumstances.

I alerted Budget's Customer Service division as soon as the smell become too much to bear, and they put a note into the account. When I arrived at my destination, the smell was too potent on some of my items (especially clothing) and I had to throw several things out, which is a clear loss of money due to Budget not maintaining their equipment.

On top of all this, I returned the truck a DAY EARLY in my destination city, and was told there would be an extra charge for that of about $100. I did not understand and they said they were adding the fee for the last minute change. I explained that doesn't make sense, as my initially planned drop off location was not open on the day I returned the truck (Saturday) and wouldn't be open until Monday. I did not want to leave the key in a drop box, as I needed to explain to an employee the smell and show them. I called customer service immediately after drop-off to get compensation. I was unable to until "the reservation was closed". I called seven more times and they said every time that the reservation was not closed.

When my reservation was FINALLY closed on Wednesday (four days after drop off), I was able to discuss compensation options with Customer Service. I expected at least 50% considering the terrible conditions and loss of property. They offered $25. That amount doesn't even pay for 2 hours worth of gas. It was less than 5% of my total cost for the truck. I politely asked several times to multiple levels within customer service for a refund of the bogus $100 fee they stuck on me and ideally a little bit of money to replace my lost property. Their customer service managers were EXTREMELY curt and even after explaining my diagnosis, were extremely apathetic. At one point they said "After giving your situation extreme consideration, we do not believe any compensation over $50 is legitimate". They said that. To a cancer patient whose life they made miserable and whose property they ruined.

I am writing this review to hopefully persuade everyone reading to NEVER use Budget. I don't want to grandstand, but no one deserves that level of apathy and rudeness, let alone one going through cancer treatment. Budget will never see another cent from me, and with the way they treat their customers, I can only pray they go out of business.

After I get the truck towed to our storage facility we had to rent a U-Haul truck to get our remaining stuff from our home. While at our storage facility I parked both trucks back to back so no one would get into either truck to steal our stuff. Budget then had our U-Haul truck towed out of their way even though it was not in their way whatsoever and ended up doing over $15,000 worth of damage to our personal property inside the U-Haul truck and has never even tried to contact me. I have left multiple multiple multiple messages and no one has ever contacted me and they always give me some kind of running around every time I call their office. This is been going on for 6 months and I'm fed up then to top it all off when we got our bill they charged over $1,400 for a truck we never used and deducted from our bank account without our permission.

Oh and tire pressure light was on the whole ride. Refueling was triple what I had expected to pay-I have made the same trip with Uhaul and Penske four times before-but the truck has over 120k miles so I guess I should have seen that coming. Drop off location was incorrect. Found out when I went to an empty building and called their customer service. Then when I expressed all my grievances to an employee and asked for a supervisor, the rep was rude and said no one was available.

After driving all way from Asheville NC to Rossville GA. realized that I had no tail lights, no brake lights or turn signal on right rear. I called customer service to request money back on insurance since I was NEVER told that I could decline it. I signed the insurance paper with the understanding that I had no choice. The manager at customer service said because I signed it accepting the insurance. That they would not refund my money. I told him the only reason I signed was because I was told I had to.

I told him that I knew the phone call was being recorded & that I felt they owed me the insurance back, after all they had lied to me just to get me to take the insurance. I told him I was also recording the conversation. He said he didn't authorize me to record & hung up on me... If they was truthful & not deceiving & lying to sell their insurance...he would have cared about being recorded. SO RENTERS BEWARE. Budget should not even get a 1 star review.

I send the following demand back to the third party budget contracts with which explains our situation in more detail: "We take exception to the forwarded documentation of claim by your firm and further reserve our right to an equitable adjustment to recover cost incurred but not limited to loss of moving expenses, loss of equipment rental time, loss of beneficial use of rented equipment, and further considerations as allowed by laws of the State of Florida. So glad you contacted me. I was contemplating what we should do about the defective tire that blew out on interstate I-75 causing a delay in our travels and aforementioned losses incurred by my family. As indicated to you on the phone we only made it out of Naples Florida about 80 miles and the defective tire provided by Budget shredded to pieces nearly causing a multi-car pile up, as stated we barely made it off the travel lane where we sat for 2 hours inches from truck traffic.

Your firm is basing the subject claim on a tire repair bill as no one from Budget in Waynesville has any issue or has incurred any cost or cost of inspection, in other words the receiving Budget facility did not incur any inspection concerns. You do know it was a faulty tire that blew out on the interstate and that my disabled wife was forced to sit in the tow vehicle for two hours, she cannot walk, was unable to use a restroom or move out of harm's way. She was emotionally affected by this defective equipment failure which we shall address as our claim progresses. Please have your client retract this claim and order an immediate inspection and recertification of all vehicles currently leaving the Naples Florida operation. Your client in Naples deemed this vehicle safe to operate by signature and allowed the vehicle to leave the facility with defective equipment."

After talking with their roadside assistance "hotline", I had no way to believe that Budget was going to be able to get me a new truck in a reasonable amount of time late on a Friday in the middle of an area that was not largely populated. Wait 1 or 2 days or take the matter into my own hands? Fortunately a Home Depot was in the previous town 10 miles away and they rent Penske trucks. After a $40 Uber ride and Home Depot stays open until 8:00 PM, they had an identical truck for rent (with less than 20,000 miles to boot). Problem: It was over double the amount I had already paid Budget. You have to pay it.

I wrote to Budget and they would reimburse me for the amount of the Budget truck rented in Dallas. They would not reimburse me for the more expensive truck I was required to rent because their equipment was old and faulty. I eventually wrote the CEO of Budget / Avis group. I never had the courtesy of a reply email, call or letter. So, two issues with Budget: A: Old equipment being put on the road to consumers that faces the risk of failure on customers, B: Poor customer experience to try and make things right with the customer. I will always share my experience with Budget and only rent from them as a last, last resort.

Upon arriving to the pickup location, we felt pressured to purchase the insurance on the truck. It was not struck to my attention that it was a good idea until our review of the truck and our walk around. The truck right from the start was beat up pretty good, more than your typical rental truck and nothing like I have seen before. The rear was bent, support bars were busted, the license plate was also missing, only a small corner still attached. There was mud caked all over the steps and fuel tank area, the cargo are was filthy! Not dirty, but downright filthy! There was a puncture through the cargo wall to the outside. The cargo door rail was also busted! We did not have much of a choice given our time frame etc.

When I got into the cab it got even worse. The interior smelled awful, it looked like something literally exploded in the cab, stains all over the headliner, the seats, dash, floors, door panels were nasty! The steering wheel was sticky and the console was held together with tape!!! Upon arriving to our location we started to unload the truck come to find out the cargo lights did not work, so it was very dangerous for us trying to unload with no lights, the load shifted as the truck rides rough, so it was very scary trying to ensure neither of us got hurt and unloaded safely. We only had a 277 mile trip to make, the fuel said over 440 miles till empty. We stopped at 194 miles to put fuel in $60 worth, did not even give us a half tank. We drove the other 80 miles and put $40 more in the tank, the fuel cut off at the pump as if it was full. Upon getting back on the road it showed only 3/4 of a tank.

I was furious! Our card was maxed for our daily allowance with our personal bank, we could not put the last quarter tank in upon drop off. Today We just got a charge for $82?! For what I am guessing the be the 1/4 tank. The turn in contract shows the fuel level on pickup and fuel level on drop off and they were very close to the same mark. We did our part, we took the insurance, we put the fuel in, and the whole time it was fighting against us. There must be a way Budget Truck can make this right. It was unacceptable the condition of the truck they rented to us. I even took it upon my self to ask for someone to contact us on our contract during the turn in.

There was mud caked all over the steps and fuel tank area, the cargo area was filthy! Not dirty, but downright filthy! There was a puncture through the cargo wall to the outside. The cargo door rail was also busted! We did not have much of a choice given our time frame etc. When I got into the cab it got even worse. The interior smelled awful, it looked like something literally exploded in the cab, stains all over the headliner, the seats, dash, floors, door panels were nasty! The steering wheel was sticky and the console was held together with tape!!! Upon arriving to our location we started to unload the truck. Come to find out the cargo lights did not work, so it was very dangerous for us trying to unload with no lights, the load shifted as the truck rides rough, so it was very scary trying to ensure neither of us got hurt and unloaded safely.

We only had a 277 mile trip to make, the fuel said over 440 miles till empty. We stopped at 194 miles to put fuel in $60 worth, did not even give us a half tank. We drove the other 80 miles and put $40 more in the tank, the fuel cut off at the pump as if it was full. Upon getting back on the road it showed only 3/4 of a tank. I was furious! Our card was maxed for our daily allowance with our personal bank, we could not put the last quarter tank in upon drop off.

Today we just got a charge for $82?! For what? I am guessing the be the 1/4 tank. The turn in contract shows the fuel level on pickup and fuel level on drop off and they were very close to the same mark. We did our part, we took the insurance, we put the fuel in, and the whole time it was fighting against us. There must be a way Budget Truck can make this right. It was unacceptable the condition of the truck they rented to us. I even took it upon myself to ask for someone to contact us on our contract during the turn in.

An hour later I still hadn't heard anything. I had friends and family scheduled to help move that day and couldn't wait around all day. Tried calling several times, but kept getting a message that all the Representatives were busy and to call back later. Finally got a callback, and was told they're sorry, but they didn't have a truck. I asked about getting the deposit back and they said it was only charged to my account after picking up the truck. Wish I had checked these reviews before renting from Budget as I see this is a common occurrence with them. Won't be renting from them again. Fortunately U-Haul had a truck available last minute even though it cost more money. Had to rent a smaller truck and make two trips because that's all they had available. Really disappointed in Budget.

On Thursday I called again, this time to ask if I could have the truck keys picked up earlier in the day and return for the truck after hours to avoid cutting into my work schedule. I do not recall the name of the man I spoke with, but he was very short and rude. In an angry tone he informed me that the truck needs to leave the lot with me when I pick-up the keys. I understand that, rules are rules but there's no need to be nasty about it.

Friday comes around and I leave work early knowing that I will have a 45 minute drive to Lodi, NJ as a result of their previous inventory issue. I arrive at the designated location at 5:11 only to be told by Kim that there is no truck available for me and that someone should have called me. No one called me! There was a truck sitting on the lot just like the one I reserved. When I asked if I could take that truck she informed me it was reserved for someone else for the following day. I told her this was unacceptable and that it needed to be resolved because I need a truck and have a reservation. Kim stated she would contact her manager to see what could be done. In the 40 minutes I stood there watching her click away on the computer, I thought she was trying to resolve the problem at hand. Little did I know, SHE DID NOTHING.

After standing that long with my mother and disabled son I asked her for a follow-up since I knew the office was closing. All she had to say was there is no truck available and I could call the 1-800 number to speak with inventory. I was astounded and not in a good way. I asked again that she give me the truck parked in the lot, and yet again she refused because first she stated I could have it for a few hours and need to bring it back before Saturday morning (It was now almost 6pm on Friday), then her story switched to I cannot have it at all because it needs to be serviced after hours and then given to someone else.

How is it that I made a reservation which was first changed to a pick-up location 45 minutes from my house resulting in me losing work time, paying tolls, and using up gas to drive all the way down there and back to NY. How is it that my reservation was then not honored, but someone else's reservation for the following day was set in stone and could not be moved. To make matters worse, no form of assistance or reasonable accommodation or attempts of were made. She offered me a van that wouldn't even fit my couch. That is useless! I am a single mother with a disabled child, I am scheduled to move tomorrow morning at 9am (friends took off from work to help me), I have to be out of the house otherwise I lose my $1,800 security deposit, I lost work hours to pick-up my reserved truck from a location that was arranged by Budget's inventory manager, and I DID NOT get a truck.

I am 13 hours away from needing to move since I am moving over an hour away from my current home, and I do not have a truck. Friends changed their entire schedules to help me and my son. This process was stressful enough on its own, but this is ridiculous. I am infuriated and disappointed beyond words. I am not a cryer and this company has managed to bring me to the level of tears. When I called their 1-800 number I was told that they "apologize for the inconvenience". INCONVENIENCE?!? This is not an inconvenience, this is a disaster! I was told the best they could do is send a request to inventory to call me regarding the issue and it could be anywhere from 15 minutes to the following day at 10 am.

It is now nearing 9pm on Friday and NOTHING! I did not receive a call at any point in the day or previous days informing me that my truck will not be available. Instead I received 6 confirmation emails. When I mentioned this to customer service I was told they cannot confirm a truck will be available, they can only confirm the price and that it's written in the fine print. This is the worst rental company I have ever come across. I am disgusted with the way they handle (or in this case don't handle) over-booking issues, customers, etc. There is no customer service, only disappointment, frustration, and loss of money. I was supposed to have a moving truck over three hours ago and I have nothing. Budget is a disgrace and I will NEVER work with this company again and strongly urge others to avoid them at all costs.

This forced their system to charge me for two days instead of one. After 3 hours of being on the phone, the only solution offered was for me to rent the truck for two days and then call next week and request one day be reimbursed. Even though my original reservation was for only one day. I am currently serving active duty in the US Air Force and me and my fellow service members move frequently. At this current moment I would not recommend any service member to ever do business with Budget Truck Rental after my experience today.

Then, after returning the truck to this Knoxville location, I was told customer service would help me and compensate me within 3 business days. I called customer service, they said 5-7 business days. It's now been 11 days and I've heard nothing!! I was just transferred from person to person for an hour until I heard from an answering machine they were closed. BUDGET HAS BEEN A TOTAL NIGHTMARE. Negligent to the damage their truck could have caused. Terrible customer service and they keep lying to me. They say they want to take care of their customers and I keep being assured that I'll be reimbursed, but then I hear nothing back from them. What a terrible, dishonest company.

already was happening with this truck. When I returned the truck the man at the counter said he could not do anything and to call customer service after 48 hours so that the rental would be in their system. He did say he was going to take the truck out of service and have it checked out but he saw that the check engine light was on and suggested that maybe it was an electrical problem.

This was very important to us and reassuring because if someone else drove this truck and was harmed or hurt someone else we'd have to live with it. He also said he was not going to have me sign the credit receipt due to these problems. Since then we were offered only $30 for our terrifying experience, then $39, and they weren't going to give a dime more back. We knew we should have taken pictures or video's but when you're in a situation like that you don't think of those things. We just wanted to get back safely and in one piece for our Grandson to be born the following day. This horrible business must think that getting $230 is worth the bad press they will get. I'm wondering if the corporate office ever hears the complaints, or cares, if so how do they sleep at night. Like I said go somewhere else, clearly they don't care about your safety! I gave this shady operation 1 star because I couldn't give it zero.

We found out a few hours into our drive that the tow dolly they gave us was defective. One of the wheel straps was broken, which meant we had to stop every two hours to re-strap the wheel. What was supposed to be a 15 hour drive took well over 20. And worse, my car slipped through the defective straps, denting my door, potentially damaging the underside of my car, and causing us to wait two hours for roadside assistance to help us remove the car from the trailer.

While this was all bad enough, I have to say that my experience with customer service was worse. I spent hours on the phone with a representative, only to be offered $20 for my inconvenience. This person was rude, unhelpful, and unable to understand the story I was communicating. After weeks of speaking with other customer service representatives, they increased the offer to $125. Considering I paid over $900 to rent their defective equipment, and to drive 3 hours just to pick up equipment that they failed to reserve, I find this amount entirely insufficient. Aside from my terrible moving experience, I have now spent hours on the phone with customer service and filing insurance claims to get my car fixed. (I purchased tow insurance but Budget is, unsurprisingly, making the claims process as difficult as possible.) In short, moving is stressful enough; don't add to your stress by using Budget.

I called Budget customer service and after a series of questions were answered I was told that I would receive a call within 15 minutes about another truck. One of the questions asked was about how far would I drive for another truck. I specifically said 10 miles and that I WOULD NOT go to Claremore, which would have been about a 30 minute drive. I received a call about an hour later saying that they had made a reservation in Claremore!!! We ended up renting with Penske and will NEVER, EVER even attempt a rental with Budget ever again.

The yoke burst from its frame and fell on the hwy. We had to spend 2 nights in Barstow, have our contents moved to a different truck & waited on Budget to find us a new truck for 6 hours. Was on the phone for hours trying to get in touch with towing & talking with Budget Customer Service. I was given the runaround with customer service again and again; telling me that I needed to talk someone else. IT WAS A FREAKING NIGHTMARE. I will NEVER use Budget Truck Rental ever again!!!

I was 1100 miles (18 hours) from home, and this guy strong armed me into picking an "optional" coverage that I didn't want nor need, to rent the truck. I spoke with the truck rental manager Morgan ** at the Las Vegas store, and explained the situation. She stated I was correct, in not having to have the optional coverage. Morgan stated that she would be filing a complaint about the situation, and she has heard many complaints about the Dallas dealers. I called customer service on 8-10, and was told to call back the next day. I called again on 8-11, and spoke with an agent, then I requested to speak to a supervisor. The supervisor Angel offered me a $30 inconvenience credit. I am not looking for a $30 credit, I want to be refunded the $275 optional coverage that I was forced to take. In order for the dealer to give me the truck that I rented.

Then I wake up a couple days later to find out they overdrafted my account $50 for a no-show when I actually DID show up and told them to cancel my reservation and they agreed without any additional fee so I threw a fit trying to contact them. Took me forever. Couldn't find my reservation number. Got on the phone with Gabriel who was a complete ** and did not help me at all. Finally got on the phone with a nice lady named Mary who helped refund the amount but it will still be five to seven business days until I will get it and I will have to pay overdraft fees!!! Do not rent a truck from them! 20% discount is not worth it. Go to U-Haul. They are amazing!!!

There was no walkthrough of the previous damage or a note taken about how disgusting the interior was. The guy on the phone simply told me that because I had paid the outrageous $100 insurance fee that I wouldn't be responsible for anything. (I'm curious as to what happens to those that don't buy the insurance and there are previous dents all over the truck...) The guy then texted me a picture of the computer screen with my rental information. I should have known from this that my experience was going to be awful.

During the drive to my location we drove through a rainstorm where my dad (the driver) was drenched in the cab of the truck from a very obvious leak. When we arrived to the destination and started pulling out my items, both my couch and mattress (which were positioned towards the front of the truck near the cab) were soaking wet and had obvious stains. We took pictures of the couch but were unable to take a picture of the mattress since it was white. However, you could squeeze water out of the mattress and even when we had it rested on the back of the truck trying to determine what to do with it, it left a huge puddle behind.

I contacted the claims department (assuming that I would need to meet with someone in person to look at the damage) and was told I would hear back within 48-52 hours. I did not hear back from them until an entire week later which at that point, I no longer had immediate access to the couch and mattress. When the woman from claims finally called me and I explained the situation to her, she told me that they would likely not be able to do anything about my items without pictures (I did have just the picture of the couch). I explained to her how impossible it would be to take a picture of the mattress being as it is white the water was not visible however, to the touch it was very evident there had been water damage. If I had met with a claims person in person (which clearly this company avoids any in person interaction) then they would have been able to feel the water damage. She ended the conversation by "disconnecting the phone call."

In email, I told her just to proceed with the claim with just the couch since that is the only thing I had photo evidence of and I just received word that the claim could not be processed because the truck had been inspected and there was no leak. I am not sure how this could ever be possible being as that my dad was soaking wet from the drive and I have picture evidence of the couch receiving water damage. Moral of the story is I will NEVER do business with this company again and I highly recommend you stay away as well unless you want to deal with awful customer service and potential damage to your items.

I was so done and hung up. Lady from Fulton Ave calls. Says they have our truck and it was transferred to them??? I picked up truck and we have it loaded. Go to shut everything then this ** happens, hydraulic lift gate stops working. I call Budget roadside on hold for 2 1/2 hours, transferred to person to person, hung up on, put on hold, customer service comes on 45 mins later, "Hello who you holding for," puts me on hold again after demanding supervisor and it still continues! Waiting 4 hours, stranded with two minors and a one week old infant. I was told I would be contacted with roadside assistant and hour later still nothing. I can't wait to write corporate!

First night we land in Monroe, Louisiana when we got up to head out we noticed the trailers right wheel is flat and so I call Budget. I am informed that they have a roadside service and we need to contact them to get the tire fixed. Over 1 hour passes and a few calls later and we are told that there are others before us and they will get to us. 3 hours later the repairman comes and replaces the tire. What set me off was that Budget was the next exit over from where we were and it took 3 hours to get someone to fix the right tire. So we finally get on the road and we are 58 miles east of El Paso, Texas and I hear this loud sound look in the back and I can see smoke, lots of smoke so I pull over and as I get out my sister yells out there is a fire on the auto trailer.

She grabs all the water we had and she goes over to put out the fire on the trailer hauling my 2018 Jeep Wrangler. This time it looks as though the left tire on the auto trailer has been torn and caused by a blown tire. We are 78 miles from the Arizona border heading west on I-10 and 58 miles from El Paso, Tx., and the reason I know this to be fact is I was literally parked under mile marker 78 west bound. Anyway so I call Budget again and again I am told I need to get ahold of their roadside service. Now when we called the first time I was told it would be approx 40 minutes but I then started thinking about the first truck I originally was to pick up and the engine light being on and then the flat tire yesterday so I thought this is some sort of sign.

I decided to look at all the tires on the truck that was pulling my car and the 2 front tires were completely bald and one was showing tread, so I called them and said they needed to replace those as well. They told me it would be over an hour before they would get to me and the previous call I was told 40 minutes. It was not until 3 hours later that the repairman came and he fixed the 2 front tires. He then told me he could not fix the left tire because even thought the tire was popped it was in fact the axle that snapped and caught fire. Now it is 104 degrees and My sister, my dog and myself are extremely hot. We both were suffering headaches due to the heat in the desert and it took 3 hours to get to us. So when the repairman said he couldn't fix the axle we are told to wait with the truck so that nothing happens to their truck.

We again call Budget and the roadside service and again we are told multiple wait times. I said I felt we had priority over other callers due to the fact we had already waited 3 hours and the issue still had not been fixed. One time we called and they hadn't even called it in to dispatch after we made several calls. We were told we had to get back in line and wait our turn. Now by this time I am livid, boiling with rage and have a headache and my dog is vomiting because of the heat. Finally someone came out again and it was another 3 hours in the desert. 6 hours in total in 104 degrees in the desert. The man that came finally towed my car and told me to drive the truck and trailer to El Paso and I was even angrier because we were less than 58 miles from El Paso and they thought of their trucks verses human life or that of an animal.

So we get to another motel in El Paso and the tow service tells me and my sister that he will be back later that night or the next morning with another trailer and we can be on our way. We have really bad headaches and now diarrhea and we go to bed and the next morning the tow service guy calls and tells us that Budget decided to have the auto trailer welded back together and when it was fixed they would bring it to us so that we can leave. So I called around and found another Budget rental with 10 miles and they had a replacement trailer and all I had to do is call Budget and let them know. I call and they tell me that they will not approve that trailer and that they will fix the one that snapped and I would have to take that. I told them absolutely not! That would never happen after all that had occurred with this trailer.

So I had to rent another trailer to be delivered so that the tow service that Budget uses could properly hook it up and we could be on our way. We finally made it into Arizona and I called to talk with them over all that has transpired and I felt refunds/compensation should be offered. I was told they would give me $250 off the truck and pay 1 trailer $99. I told them that was an insult and that they thought more of their truck and little to none on life. I paid over $4,000 plus and they felt that 2 lives and an animal was only worth $350. I also will post this on Facebook and ask everyone to share because all they care about is money and nothing more.

So drove with one good light to see. Placed strap on car tire on dolly because it came off again. Started down road and turned on air conditioner no air. It's 90+ outside. Pulled sun visor to cover eyes from sun and it fell off and hit me in the head. Drove 1200 miles with windows open and received a sunburn face. Got home and realized the strap holding my brand new car was completely gone from dolly. Contacted customer service and their reply $ 200.00 off $1400.00 rental of a 1/2 functional truck and $ 106 for dolly. I told them no this was a nightmare and I believe 1/2 refund is appropriate. They refused. They do not maintain their trucks. Also I had to buy windshield wiper fluid because there was none in the truck. If you rent you need to be aware they don't care. You are on your own.

So we contacted the “emergency” number that indicates to “contact in case of emergency/life or death situations” that we received upon booking, and we got a pre-recorded message stating that they are “closed for the day, contact us during normal work hours.” This is a disgrace, and strike number two. We contacted the police and they completed a report. We finally got a hold of someone from Budget, whom was spewing policy, saying that there’s nothing that this company can do for us because it’s “after work hours,” and told us to ask the police to contact a tow truck driver. (Strike number three).

The police did contact a local towing company, and to add salt to the wound, there was absolutely no hotels/Airbnb’s available within a two hundred mile radius. The kind empathetic police lady contacted someone she knew locally in a small town in Idaho called “Rupert,” and got us a room. She was an angel. We were literally going to ask the police if we could stay in their jail overnight because it was either that, pay over a thousand dollars for a taxi, or stay on the median next to the freeway in the middle of nowhere with our kitties.

That was yesterday night. This morning, while speaking to a Budget representative, she told us that they will get another truck, have professional movers move our stuff from that truck that this company gave us in order to play with our/other civilians’ lives or serious bodily injury, and that the truck will come to us by 4:00 PM today with our stuff inside. We booked hotels, movers, and other appointments after we received this information that Budget “assured” us would take place. We contacted Budget around 5:30 pm today, and we’re told that no one had moved anything, and that now the truck won’t be ready until tomorrow.

We had to purchase clothing, food, toiletries, cat supplies, amongst other things because our stuff is in that truck that Budget promised they conducted preventative maintenance on. We had to cancel our hotel stay, purchase yet another hotel stay here in the middle of nowhere Idaho, cancel our movers, book movers for the week me which is an additional $145 fee, and we had to literally change our apartment lease due to this, which costs money, that goes without saying. Budget Truck Rentals have lied to us more than this administration, and we’ve suffered physically, psychologically, and monetary wise. This all actually happened and is 100% truthful. I cannot comprehend how this company is still in business.

I received a response from ["CS rep 1st name only given"] 7-23-18 that I am hoping you have access to after I have made calls, emailed, and then filled out an online form. I want you to be aware of how a customer (since 1997) feels now as the result of his response so that you may better train individuals in the future. First off, insinuating that we lied about not having any AC for a 1,000 mile trip with no apology was insulting, at best. The claim it had not been reported is, in fact inaccurate (reported on the 8th to both the mechanic and the dispatcher when the truck would not start that, "maybe it is a short related to the AC that has not been working either").

The mechanic (who was a really good guy) informed us that the reason for the delay in repair was due to "not receiving approval" hours upon hours after the initial call. Being broken down in the fuel aisle at a truck stop in the middle of the night with pets and teenage girls left us with no other safe option than waiting over 8 hours in a hotel; to hear that the only reason it will not be refunded is due to an arbitrary definition of "overnight," still remains unbelievable to me. The repetitive mention of how "well-maintained" and dependable the fleet is was a further slap in the face for people who drove through the hottest states in the country with no AC during the month of July and broke down in a truck stop only 5 hours from destination (then to find out the time lapsed was because the poor mechanic could not get approval to do his job to fix the problem).

Further offending me, by saying that "we would not offer a full refund..." when that was not what I asked for. I asked for what was absolutely and completely right by refunding our hotel expenses and discounting the rental for not having AC; which I will add would not have been at a loss for Budget because we even turned the truck in two days early. To be honest, your customer service representative sounded more like he was trying to avoid a lawsuit than do what was right. The disingenuous response only made me even more disappointed in the experience. Especially after figuring in the company (even if my hotel had been refunded) still would have come out ahead due to the fact the truck was turned in early to be paid for a second time by another customer.

My request was anything but unreasonable and I have to say I am sadly surprised by the lack of empathy in the response to our situation. Hopefully he never has to travel over a 1,000 miles with children, pets, everything he owns, and after driving for 13 hours with no AC be left at a truck stop, not knowing what to do because no one will approve repairs.

Furthermore, upon trying to submit this form I tried the only number in "CS rep 1st name only given" email, my confirmation number, and a combination of both only to repeatedly not be able to use any of them which means I have to again contact someone to even submit this response. Also, we were told by the mechanic the batteries shorted due to improper grounding of a recently installed alternator-"well-maintained," "dependable" trucks. The unnecessary stress to everyone (including pets) was exacerbated when we found out Budget did not make it right, as I kept telling everyone they would. After 21 years of using Budget-will never use again.

Three weeks later I received a bill for $341.32 for replacing the trailer's tire. I called stating that I purchased a waiver to cover any damages, however I was told that this was not covered. I asked customer service if a headlight, radio, light or A/C stop working am I responsible too? No answer was given, just that I'm responsible for the tire because it seems that a nail caused the damage. I have pictures that there was no tire left only the rim, so how they determined that it was a nail driving on the highway that caused the tire to blow. I'm taking legal action against Budget, they should provide the customer with well maintained truck for the safety of the customers. Never use them again.

WOW. What do you know... The guy has a 26 foot truck parked on the side lot. WTF? Why? Why would he say he didnt have a truck, couldnt get a truck, would not go to GA to get a truck and had called all over FL and no one had a truck? And then 24 hours later HAS a truck parked on his lot? I ended up having to pay more than 100.00 MORE for the truck I got because BUDGET is just wrong!!! Seriously. I will never...and I mean not ever, use Budget for anything again. Not trucks, not cars, not anything. This is the worst service I have ever experienced in my entire life. Is the system that flawed that you didnt know there would be a truck there for me? Anyone considering Budget for their truck needs... Please go to Penske. They will bend over backward to get you what you need and make sure you have it when and where you need it.

Further, my refund was promised on 7-3-2018 and still no credit to my bank account. Finally, the support staff on the telephone line were rude!! He was confused because there were two confirmation numbers associated with my reservation because of the 16' promised truck and the 12' provided truck. I had to repeatedly explain this, talk about frustrating! Then, he took the position that I wasn't entitled to a refund because "at least [I] had a truck". Because of Budget I had to pay friends to move the larger items in their truck which inconvenienced them and cost me more money. Then it didn't have a ramp so I had to pay a few men from the neighborhood to come pick up the heavy stuff since I couldn't use the Dolly to roll the heavy items into the truck BECAUSE it was so small it didn't have a ramp. One thing after another this company! And, now I have to chase down my refund.

The manager never called me. And the original lady I spoke with never offered an apology even after I mentioned that I was picking up a hospital bed for my husband. I immediately filed a complaint to Budget online asking for help and I needed a truck as they promised and about 5 or 6 days later I get an email saying that by the time they received my complaint it was too late to get me a truck for the day I had needed it.

The "manager" said they had no one to come get it and that I'd have to do it... So I called roadside assistance to see if they could maybe fix it (which you would think the store would recommend that). The guy came out. Repaired the trailer and I had him check everything else too... And mentioned this particular budget is known for this crap... So the next day we headed out... drove 16hrs and somewhere in the middle of Oregon, the trailer axle breaks.

Call roadside assistance AGAIN and had to wait 2 hours for someone to find us. I called them back to tell them I had 2 dogs in the car and we needed to go, I took my car off the car trailer and we left, with roadsides permission of course... Had to leave my car in Portland, OR until I could go back to get it. So now I had to spend gas money on it, and gas money to go back to Portland and then back to Seattle in 2 vehicles... This was a trip from hell from the very moment I picked up the truck.

This is June 29th... when the lease on our old apartment expires on June 30th, and municipal street parking permits/spaces had already been paid for and secured for the day of the move. I called the gas station back, and they said they were informed by Budget that there were no trucks available for the weekend. I then called Budget, and they half-heartedly apologized and looked into their system confirming there were no available trucks at all... in the entire state of NJ!! Unbelievable! They said an inventory "specialist" would contact me between 15 minutes and 2 hours.

Six hours later and the "specialist" finally calls and also offers a half-heartedly apology and saying he checked the entire region and no trucks were currently available... but there were a few in their shop waiting on parts for repairs... and that one might be available by the end of the day or early morning. Yeah... right. Stay away from Budget, I will be telling AARP to remove them for the reasons stated throughout this thread.

At least I was able to find a locally owned and operated truck rental place about 50 miles away who was able to accommodate me. Three cheers for Justin's Rentals in Hamilton NJ!! The cost will be a bit more, especially with the further mileage, but what does one do when a supposed "reputable" truck rental company pulls off a stunt like they did with me (and so many others in this thread). Lesson learned... STAY AWAY from Budget Truck Rental at ALL costs. I'd like to give them a negative star if I could.

I tried to contact customer service and of course it is outsourced and they said the soonest somebody could get back with me is within 2 hours. That's ludicrous. When I'm already on my way to pick up a truck that now I learn isn't even available. No one was even apologetic or understanding and of course you can't get ahold of anyone in the corporate office. I hope these people go out of business for the way they treat others. Please let me know if someone knows how somebody in corporate can be reached.

I'm sure that's true, but I've rented a truck and trailer from U-Haul 3 times in the past 3 years and have not had this issue, always had the truck and trailer I had reserved available, and without them making me feel like they were doing me a big favor by providing me with the equipment I reserved. U-Haul probably keeps a larger inventory of trailers so that it's not an issue. The short of it is, if you are flexible on days and you're ok with having uncertainty about whether you'll actually get the equipment you need, then Budget is cheaper. For me, I have learned my lesson and next time I will just pay more through U-Haul so I don't have the headache. I won't be using Budget Truck Rental again.

In the morning after being on hold for 30 mins we did finally get to talk to someone who took our information and said they would get back to us. An hour after that we get an automated call that glitched and didn't play the whole message but heard that a technician would be to us in an hour so we headed back to our truck. An hour and a half later no one was still there. When we finally got a hold of someone they said the technician was going to met us at our hotel (We had never told them where we were staying) and about 30-45 mins after that he finally showed up.

Over the phone we had told the technician which belt on the truck had broke but when he showed up he came with nothing, looked at the truck for about 5 mins, left again to go get the belt we had already told him had broke. Finally he came back and fixed our truck. When we finally got to the end of our trip, a day late, and tried to talk to someone we were told that we would have to call customer service to complain (and probably be on hold for another hour or two...no thank you). SO, just know Budget might be cheaper but it comes at a cost of time, sanity, and safety. Choose another company especially if you are moving a long distance.

After arriving at our destination, we unloaded the truck and then they remembered to tell me about the tire and we looked at it. It was not low, the tire was blown on the outer wall. I called their emergency service and waited 2 hours for assistance. Tire was changed and I returned truck to rental location where I picked it up. They are now charging me with this fee (tire, change, roadside assistance) on a tire that may have had issues prior to my renting it. The tire was last "looked at" March 6, 2018 (3 months prior to me renting) and had renters prior to me. There may not have been documented damage as it was not noticed but there is no way to prove that I was responsible for a blown tire, which may have had defaults prior to my renting. There was NO damage to the vehicle whatsoever and they are trying to charge me for the tire and other fees. My safety in driving this truck was at risk as well and now they want me to pay for their maintenance. Sorry!

We were to pick up our truck at 9am from the Weyers Cave, VA airport on Thursday June 21. They did not have a truck ready. I then changed the reservation time to 11 am thinking that would give them enough to do their job. Boy was I wrong. Got there at 11am had to wait 30 minutes just to be acknowledged and helped. Then waited additional time as the truck was still not ready and they had no idea what I needed. The counter lady had to go out with a man and unload all the previous blankets and rental needs from the previous renter. They also had to then go get the car tow dolly hooked up. The truck was dirty and nasty and was not cleaned out from the previous renter. I should have realized from the beginning how bad budget customer service and rental was and walked away before this nightmare started.

We got home loaded up the truck and left the following day Friday morning June 22. We had the car hooked up behind the truck for being towed to Michigan from Virginia. The tow haul switch did not work. This caused a major stress on the engine and had the truck guzzling down extra gas and rpms running at 4000 almost the entire trip. Even the smallest hill we were topped speed of 40mph. An hour into our trip the check engine light came on and remained on the rest of the trip. I called roadside assistance to inform them but they hung up on the call 2 different times so I gave up. I talked to customer service and they informed me they couldn’t do anything for me until after I completed my rental. Wow great customer service. NOT!

Then our 8 hour trip turned into a 12 hour trip because the gas nozzle tube on the truck is broken and it takes 20 minutes to put gas into the truck as you have to constantly readjust the pump nozzle because it keeps shutting off and stating it is full so the only way to get gas in was by holding it at the tip and having gas splash out as you attempt to fill the truck. Reminding you again that the gas was using double the amount it should because it was overworking itself since the check engine light was on. Oh and then with customer service yeah they all SUCK. Everyone refuses to help you and states they can’t do anything for ya. So what’s the point of having a customer service department?

Yesterday I talked to a lady in customer service that obviously doesn’t know what customer service means. They stated she couldn’t get in contact with the drop off location at 3pm but they are open until 5pm so she stated she would keep trying for me to call back after a while to verify everything. Needless to say she didn’t do what she said she was going to so when I called back at 730pm and talked to a guy he stated, "Oh the office is closed and I can’t verify anything." ARE YOU KIDDING ME? No one can do their job. You had 4 1/2 hours to get the information and update the reservation and didn’t. WOW YOU'RE AWESOME! NOT! Once again fail on your end!

Needless to say I will be posting this information and rental experience on every website and rating experience found. I will be happy to pay for the car dolly because that actually performed like it is guaranteed and I had no issues with it. I am requesting half my rental back so I will pay $200.00 for the rental and I am requesting you refund the other $212.93 for this complete nightmare.

Also the place where I returned the truck disregarding all the information I left on the note and put another individual in the truck knowing there are issues with the truck that is endangering someone’s well being. Completely NOT okay! THANK GOD he stated it was only a local rental and not going a far distance or towing anything. You should change your voice message when you call to, "WELCOME TO BUDGET WHERE WE REFUSE TO PROVIDE ANY CUSTOMER SERVICE AND YOUR PROBLEMS ARE NOT OURS!" I hope to find that you are willing to do the right thing and try to make this nightmare end on a good note. Thanks.

I called Budget back (it was 10am at this point), and again they transferred me to 5 different people and no help. They said they were "expediting" my call and I would hear from someone sooner than 2 hours (spoiler alert- expediting meant we will call you in 4 hours). I was fed up so I went to U-Haul and got great customer service and the truck I needed. I was supposed to pick up my Budget truck at 8am and they never even called to try and get me a truck until 2pm that day. I was already unpacking at the new house by then. Save your time and sanity and go with a different company. I assure you it'll be worth it.

Once the request was processed, we had a window between 15 minutes to 2 hours for them to call us just to let us know if they have a truck available. I asked what happened if they didn’t have a truck after waiting for a call for up to 2 hours and he said they would have to call another location. Well that game could go on all day! So I looked into the competitor's rates, that being U-Haul. And even though the cost was more expensive, I went ahead and reserved a truck with U-Haul.

I’m very upset with my experience because I was looking forward to having a truck on a certain day at a certain time and I had that in mind for 2 weeks; to literally as I’m walking out my door to go pick up the truck being told it was now unavailable. My whole moving day was off schedule and started off very frustrating. The night before, the amount and types of rental trucks should be verified and the customers should be notified instead of being blindsided less than an hour before! I will not be looking at Budget again for any moving help in the future.

Corporate only wants to reimburse me for the dolly I didn’t ask for and the cleaning of the truck. Out of the $313.00 they charged my credit card they are only willing to give me $80 back. This is my first time renting from this company and absolutely my last. I will not recommend them to anyone in the future. If only they had given me the equipment I reserved in advance and had product knowledge to inform me on I would have been able to make my trip as planned with my vehicle in tow.

When we turned in the truck here in Rolla, we told them about the problem so no one would undergo this. So now, nearly a year later, we get a bill for this amount to fix a flat. $50 of that goes to the claims company for administration. We called our drop off location here in town, who told us to call the company's 800 number. Did, couldn't help. Instead, was told to email the corporate office, that there was no phone number. So am emailing this. To bill us nearly a year later and for a nail in the tire after we had literally just driven such a short distance from the rental location? And for this amount of money?

First, after an hour, two kind tow-truck members from an outside company come to help via Budget Rental’s request. They assess that the truck has water in the Diesel Exhaust Fluid line, and will not work. I explain that we have a tired baby, reserved movers for the next day to help unpack, and that my wife needs to be at the hospital the day after to start her career. The tow-truck drivers explain the situation to Avis Budget, and offer to tow the truck the remaining 8 hours, and then repair it. Avis Budget Rentals refuses, instead saying they’ll send a replacement truck, but give no E.T.A. The tow-truck drivers explain on our behalf that everything we packed for the last few days will need to be taken out of our 26 foot truck to a new one in the current torrential downpour. Avis Budget Rental doesn’t care. The tow-truck men apologize on Avis Budget Rental’s behalf and let me know there’s nothing they can do.

I call Avis Budget Rental, begging them to help. I’m told by the Customer Service rep., “I’ve been working here for some time. We aren’t going to tow the truck to your new home. You’ll wait and we will contact you when we have replacement.” I ask to speak to a manager, and after a significant wait, am told there’s no manager in the rep’s building. The rep. says she can send me to Customer Service somewhere else, but when she transfers me, I’m hung up on. I call back. No one seems to care, telling me to hang tight. I wait two hours, then three hours. I call Customer Service and Roadside.

I’m told they are still working on finding a replacement truck for me. I ask how will we move all of the tightly placed boxes, roped up furniture and other valuables. The new rep. seems to get mad at me for asking and says, “We have movers that do this for a living. You’ll be fine Sir.” I’m told I’ll get updates. I get one call. When I return it, no one knows who called me, and has no new updates. I call the office of where I rented the truck. They say sorry and that I should “really try to fight to get a discount once we get the truck back to our destination.” Finally, nearly 24 hours goes by, and here I am in a hotel, hoping someone will get back to me, while fearing that I’ll have to pay for canceled movers, and that my wife will possibly get in trouble with her new job because Avis Budget leaves us here in the middle of nowhere, with no resolution.

The moral of the story is don’t be like me. I’m still staring at my phone, hoping for more calls. I’ve made dozens, only to reach dead end after dead end. I can’t speak to managers, there’s no updates, and I’m always just told they're working on it. After the hotel meals, and other expenses, Will our possessions be damaged or even moved for that matter? Who knows. I’ll be left with nothing but a hard lesson. NEVER GIVE BUSINESS TO AVIS BUDGET RENTAL. Please, learn from one disgusted, abandoned customer left to die.

This same anger and frustration was expressed by the 3 other Budget truck rental locations I contacted that morning. Every single location showed that a 16 foot truck was available online – but when I called them, they had NO trucks of any size. The only reason I was able to rent a truck from your Norwalk, CT location was because the dispatcher was kind enough to call me back when she got an unexpected cancellation. I needed a 16-foot truck. I had made the measurements and knew exactly what I needed. Now I must travel 6 HOURS RT to pick up these few items, forcing me to lose another day at work and to spend additional time and money, all because of Budget’s faulty reservation system. AVOID BUDGET AT ALL COSTS!!!

The office staff finally arrived at 9:00 AM and stated they had no trucks and that one 16 ft. the truck was scheduled to arrive in one hour. All other customers including myself would not be able to get a truck! We had several people helping us move that day so it was fortunate I was able to secure a 15 ft. U-Haul rental nearby. My experience with U-Haul was excellent vs. my experience with Budget which was worse than terrible. I have requested that Budget reimburse me for the rental cost from U-Haul of a 15' truck for $218.00. I will update this review if I am reimbursed although I consider this unlikely. My advice to potential Budget Truck Rental customers is to avoid this company.

Because a reservation is not a guarantee of service, it's simply a preference and if I had looked up and read the terms of service that is available on their website 24/7 I would have known that. The foreign booking agent that I reserved the trucks through on the phone never told me any of that. His accent was so thick that I couldn't even understand what he was saying. I reserved the trucks three weeks in advance and according to Steve, that was not enough notice to secure the trucks nor was it long enough to do anything to compensate us for the inconvenience. Budget is by far the worst customer service interaction that I have ever had and I will do everything in my power to be sure that my family is compensated for the now 8 hour late start we are getting on loading our trucks to move my family tomorrow. U-Haul went out of their way and tracked down two trucks for us and even matched Budget's rate to ensure that we got where we needed to go.

Possibly hoping they might be able to pick the truck up a little sooner, my son and husband arrived a little before 9. Andrew, the owner’s son, didn't even get there until 9:40!!! That was not acceptable and other people had been there as well and left. After he finally arrived, they were told that the truck was gassed up and ready to go, so while my husband was filling out the paperwork, my 25-year-old son went to look at the truck and IMMEDIATELY saw that both front tires were in horrible shape with the right one having a large gash!!! The truck was dirty, (Coke spills on the center console, filthy floorboard, streaked windshield). My son immediately saw the tire problem! Why had it not been taken care of beforehand? It had been at the rental dealership since Thursday (3/08) according to the owner when I called.

Finally, after some conversation, it was agreed that Budget would replace one tire, but not both! And... my son and husband had to take care of the tire replacement situation themselves. They were told to take the truck to a nearby Goodyear dealership in order for the tire to be replaced. Unfortunately, the dealership didn't have it in stock and one of their workers had to go to a different dealership across town to get the tire. It took over 3 hours for him to return with the new tire. In the meantime, my son and husband are waiting at the dealership, as the truck is their only transportation. Then after the dealership finally received the new tire, they didn’t see to it that the tire change gets done immediately so my husband and son were not given ANY priority of getting the tire put on the truck and ended up having to wait another 2 hrs!

My husband even had to go to the back and find two employees not doing anything and certainly not working to change the tire on the Budget Rental truck. My husband was also told that the dealership customers had priority over the Budget Rental truck. It was 2:30 when they finally left the dealership. The other front tire should have been replaced as well because it was almost as bad (according to the tire dealership) but Andrew at the Budget Rental would not approve it to be replaced. He didn't even want to approve the first one either. Andrew also forgot to put in the 12 pads they were promised, so another delay was created by having to return to pick them up.

After receiving some wrong direction to where the rental truck was to be loaded, my husband and son didn’t get out on the road to Florida until 4:30 in the afternoon for a trip that should have begun at 10:30. Both tires should have been checked and replaced and ALL of this should have been taken care of BEFORE the truck was picked up... but NOTHING had been done!!! My son spotted the bad tires immediately upon inspecting the truck. AGAIN, this all should have been taken care of BEFORE Saturday!!!

By the time the tire was changed, a trip BACK to the rental store to get the pads that were left out of the truck by Andrew, and finding the correct way to get to the destination (Andrew also gave wrong directions) to load the truck, it was 4:30 pm before getting out on the road instead of 10:30 as planned. An appointment had been made months before in Trenton Florida at 8:00 am on Monday, March 12th. That appointment could not be changed, so in order to make our destination (1,200 miles) my son and husband had to drive until 4:00 a.m. to make the first stop in Nashville, which was halfway. Hotel reservations had already been made and by that time a 48-hour cancellation notice was impossible.

The drive was absolutely dangerous!!! The lights on the truck were so dim that even on bright you could hardly see the road ahead. The second tire (which should have also been replaced) was old, weathered and the tire had horrible flat spots that made the trip so bumpy you could hardly stay in your seat. This truck, in this condition, should have NEVER been allowed on the road, much less at night. The day from HELL was not over, because then the engine light came on about midnight, in the middle of nowhere.

Roadside assistance was called... My husband was put on hold for at least 45 minutes and then lost service. Thank goodness they didn’t break down in the middle of the night! Probably if they had, no one would have been there to help! Along with the truck being so noisy, and bumpy, it was discovered that there was also a huge uncovered hole behind the passenger seat, right above the exhaust pipe, and by the muffler. They had to stop and buy Duct Tape to cover it. Again that hole should have been found and fixed before picking up the truck during the inspection that Andrew said he did.

Finally, after the long grueling hours of noise and bumps getting to Florida, the second tire had gotten so bad and weather cracked that they had to find a Goodyear dealership. They told them that the tire was old and weather cracked and should be changed and confirmed that the tire would not be road worthy for the long trip home to Abilene, TX. Unfortunately, they did not have a tire… So they drove from Gainesville, Florida to the destination in Trenton Florida (about 40 miles) and called roadside assistance on the tire.

After being questioned rudely over the phone and being told that it was not guaranteed that anyone would show up, a very nice roadside assistance guy came to their aid and replaced the tire. The guy was astonished that the tire had made the 1200 mile trip because it was so worn, and had so many flat spots. He said the tire should have been changed before getting out on the road back in Kansas City. This was exactly what Andrew was told at the Platte City rental, but he would not approve for it to be changed and therefore put my family in a very dangerous situation!!!

The trip home from Florida back to Abilene was a little better as far as the tire goes, but then there was an issue with the DEFT gauge. It began to indicate that it was empty about every 25 to 30 miles, although it was full, but they had to overfill the Deft tank in order to trick the sensor into realizing it was full. This was done numerous times, as the deft level would get to a certain point, about every 30 miles and then start to lose power... they would have to stop, fill up the tank in order to proceed on the way.

This was absolutely a trip from HELL. The truck was so loud that ear protection had to be worn. The truck was so underpowered, it would not go above 60 mph with it floor boarded and on ANY incline it would not accelerate at all but would lose even more power!!! There were many highway miles that the trucks power would only be around 45- 50 mph. The truck was not overloaded; in fact, the max weight in the truck bed was only around 500 lbs. This has been a horrible experience and have only been offered an $80 refund. The trip as $1,200 not counting the extra time on the roads, and the extra hotels nor the extra DEFT we had to buy!

I stated I would clearly pay for the repair but not the replacement of the tire and the a reasonable service call, but not 2 hours of after hours service when the expected time to be at my site was 8:39 and they showed up after 11 pm. This is an extortion act between the rental truck "Budget" and the service that they used "Pomp's Tire Service". I am not and would not recommend "Budget Truck Rental" to anyone now or in the future.

They start to load and within an hour it becomes clear that this truck is definitely too small. I call Budget and they don't have a larger truck (the next size up is a 26' truck). They keep insisting the 16' truck will work. I had paid my crew $250 at this point. I called Penske and they immediately got me into a 26' truck within 15 minutes (I could have used a 22' or 20' truck, but I couldn't be picky at that point). I returned the Budget truck and they issued a full refund, but this gaffe cost me a lot of money. The truck had to be unloaded and then re-loaded into the Penske truck. Budget is NOT designed for long distance travel and falsely advertises to compensate for their missing middle sized truck (they only carry 12', 16' and 26' trucks). Never ever again.

They told me I had to drive the truck to a service garage for the repair the next day, again delaying our trip and putting us further behind schedule. We researched the location and found out it was someone's home and not a garage. I called Budget R/A and they insisted that is where we had to go. We drove to the address we were given and yes it was in a residential neighborhood... NO GARAGE. My phone rang and it was the service tech who drove to our motel. He gave us instructions as to where to meet at some parking lot of an abandoned mall.

We met the tech at the mall parking lot and he spent the next 2 1/2 hours trying to get the truck lights working. He found several bare wires that had been rubbing or melted wires causing shorts and blown fuses. He was able to get the marker lights working and ONE headlight. I talked to the service tech and he got the call from Budget at around 8 PM the night before, but was told to NOT service the truck until the next morning. He said he was willing to come out the night before to work on the truck, but Budget didn't want to pay the additional cost of a nighttime service call. If we had been stranded on the side of the road they would have sent someone out. So much for being responsible.

After making our contact with Roadside Assistance we started receiving robo-calls from Budget inquiring about the truck and if it had been repaired. We received automated calls at 11:05 PM, 12:52 AM, 2:36 AM, 4:17 AM, 6:05 AM and at 7:37 AM. Our appointment was scheduled for 8 AM the next morning. Again we had to wait until light so we could drive.

I called Budget about an extension to our lease, if necessary, to get to our destination and unload the truck, but they said "NO" because they couldn't verify that there was a problem with the truck. I have to say my experience with Budget's Roadside Assistance was not deserving of 1 star. There were other issues like no washer fluid, and the back and forth passing the buck between the pick up point and drop off location as to which party was responsible for any additional issues. If or when I have another move I will remember my experience with Budget Truck Rentals.

Communication skills were poor at best. They told me to call Budget to resolve the issue. You guys are Budget Rental! Do something to resolve. After 45 minutes of getting nowhere, we made another reservation with U-Haul. They were fantastic by the way. Budget has horrible customer service, not just this location, but the whole customer service center. It's unbelievable that they also don't know inventory levels at other locations. THEY HAVE NO CENTRALIZED SYSTEMS TO SUPPORT THAT INFO. What century are you guys in? You have to wait for a call back from an "Inventory Adviser" to get that info which takes anywhere from 15 min. to 2 hours for the callback, seriously? Don't waste your time with this company.

When we started the vehicle it looked like it was slightly above 3/4 tank, so we tried to fill it again. And then one more time for good measure. All three times it would take no more gas. We figured, at this point, that the gas gauge was wonky and we wouldn't have to worry since the tank wouldn't accept any more gas. Lo and behold, we were charged $45 for a gas and gas fee yesterday relating to the rental. When we called customer service, they informed us it was a valid charge because the location had to put gas in the truck. We explained what happened, and they said the best they could do would be to refund the $30 fee.

Knowing we did nothing wrong, we requested the situation be escalated. That escalation ended up with a denial too. Thereafter, we stopped into the Evanston location and the man had absolutely ZERO empathy for our situation. He even admitted the gas pumps at that station were probably "bad" (not sure what that means, but ok) but that he had to put a little bit of gas in it, "had" to charge the fee, and he wouldn't do anything for us. He even went so far as to literally say, "you did nothing wrong, but I'm still going to charge you." He said this more than once.

It wasn't even the fact that the situation went sideways. We own up to the fact that we could have come in the following day when they were open since the gas gauge looked weird. But to smugly say something like that, without an ounce of regard to customer service or basic human decency, struck a nerve. And now customer service won't refund the fee they previously offered since they escalated it. And the tier 2 people they escalated it to said it's out of their hands and they "consider the matter closed." Avoid doing business with this soulless corporate machine at all costs - they won't hesitate to rape you for every penny they can get (with a smug smile, no less).

Meanwhile I have an overdrawn account accruing fees and late bills accruing fees and zero resolution from Budget for their mistake. Not only was it inconvenient, but it's placing my financial life in jeopardy. I also do not appreciate being treated so negatively when I address customer service staff patiently and professionally, even while attempting to rectify Budget's own very grievous mistake. I will not rent from Budget and especially this location ever again.

Friday morning, with the truck loaded, we noticed the same tire was low, so we stopped to put more air in it. My second clue. Once we were driving on I-75 N. luckily we noticed the tire was low. I called roadside service. By the way, your phone tree is quite challenging. They directed us to a Goodyear in Tampa. These folks replaced the tire that was low along with the rim. They mentioned it was the rim that was the problem. Anyway, now on our way once again on I-75 N. for about 40 miles, I noticed a young boy sticking his head out the window pointing to our trailer. Now the left rear tire completely blew on the trailer. We pulled off to the right side of the road and called Budget Roadside service again. We waited on the side of I-75 for 2 hours - this is unacceptable!! Budget kept us trapped in an unsafe area, on the side of one of the busiest highways in the country for 2 hours, after renting us an unsafe vehicle/trailer!

Once service arrived, he only had 1 tire, so he replaced the bad one. As he was fixing this tire, he noticed a huge nail in yet a different tire! He followed us to the next exit where he called Budget and said he could take care of this tire but it would be at least 2 more hours. At this point, we had been on the road since 8 am and almost 8 hours later we are only 2.5 hours out of town - because Budget rented us an unsafe trailer!! Instead of waiting another 2 hours, I paid a local tire company to replace this one so we could get on the road. This customer service is completely unacceptable! DO NOT RENT FROM BUDGET!!! You will be frustrated and angry!

He was not able to fix the truck, and left. I again called roadside assistance and after another hold was told that they could not send a tow truck until the mechanic "dis-positioned" the call. It was an additional 2 1/2 hours (and multiple phone calls) in 35 degree weather before a tow truck showed up. I was on the side of a busy interstate in 35 degree weather, with all of our possessions, unable to start the truck to keep warm. When Budget EVENTUALLY towed the truck (and myself) to a safe place, they did not have a solution for us. We needed to get a hotel room for the night, and pay for it ourselves. (We are fortunate we could pay for it - those who couldn't would have had to sleep in the truck in 30 degree weather).

After multiple calls to customer service AND roadside assistance we were told that we would have to wait until 6am when the "inventory" office opened - this was a LIE- "inventory" as we found out didn't open until 9am. Sometime AFTER 10:30am they told us that a truck was being towed from Naperville, IL (where we came from!) - it would take 3 1/2 hours to get the truck there. They were going to hire people to move ALL of our things from 1 26" truck to another so we could continue our trip. I had to explain to them that towing the broke down truck to our destination would be cost effective for THEM and time saving for us - Again I helped save them money- it cost me 24 hours and time missed at work - and they charged my CC for the full price. ALL phone calls were initiated by us NOT them. They offered reimbursement for hotel and food and $100 off the bill. for loss of 24 hours and loss of work.

4 hours later a mechanic finally shows up and was unable to fix the issue. We now have called Budget numerous times without any response to possibly getting another truck or fixing our issues for hours. WE BEGGED THEM TO HELP US! We were now forced to go to another truck rental company. We then had to wait another 4 hours for a tow truck so a total of 8 hours... UNBELIEVABLE... Mind you we are responsible for the truck until it is out of our possession but all they were concerned about was if our stuff was out of it...

Budget says they take pride in offering well maintained reliable vehicles and says they strive to go the extra mile to give customers a positive service. I was offered none of the above. Fast forward to trying to contact customer service for a refund of some sort and all they want to give me is 20 percent of the truck rental *only the truck* (not including what we paid for insurance and road side assistance) which doesn't even cover the cost of forcing me to go to another truck rental company. Nor does it cover the cost of the suffering we went through. DO NOT USE BUDGET. You will be extremely disappointed.

Now I'll have to train my hubby to do a proper pre-trip (safety wise) and refuse the truck and we'll go somewhere else for a truck. People check the safety of your truck for major defects ask a truck driver to know what to check, I don't give a ** about the oil or coolant let it seize up or overheat they WILL have to take it off the road. That's the only way we will get rid of these unsafe junk. If tires are bald before you bring it back to make sure they won't rent it to another poor soul, run over a nail they will scrap the tire for sure. Enough already of this **. Oh and I've sent the pictures to the MTO here and my next step they are going to the USDOT.

Budget offered us no solution, and hung up on us during the phone call. Perhaps our frustrated speech was an inconvenience to the less than helpful representative. Someone eventually called back 2 hours later, to offer us a truck that was 2 hours away from our house - we would have to go pick it up ourselves. We were again hung up on when we said it is not possible for us to drop everything and drive with our toddler and infant 2 hours away. We were able to reserve a truck with another, more professional and reliable company, but at a premium cost due to the last minute nature of the reservation. No one from Budget has apologized or offered any type of viable solution for this breastfeeding mother. Save your frustration and dont waste your money on a company that doesnt care about people.

Now, we still waiting on the side of the highway and Goodyear technicians are gone. The Budget technician states we need a new trailer and it will take another 2-3 hours. I decide to call Budget CSR to inform him about the incident and to see if we can keep the truck for another down due to the setback, my wife and I had to call out from work today because we won't make it to the destination we headed to on time. The CSR stated' "There is nothing we can do about it." Really, it's because of you (Budget) we had a setback. Your company should have never given us a bad trailer and should have inspected it. Now, we're out of the Budget Truck Rental fee, gas for the truck and my car, the trailer fee, lost wages and time, you can't accompany us an extra day. Never again will we rent from Budget. When we finally get this trailer we're done with Budget.

Three of the trucks were currently reserved (including my reservation) indicating that there were plenty of trucks available to fulfill my reservation. The manager who called me back was courteous, but could offer me no more help other than waiting to call Lakeland Rentals in the morning, or cancelling my reservation to try to find me another truck at a different location with the possibility that a truck wasn't available. Needless to say I cancelled my reservation with Budget and found a different rental company for my move. I would NOT recommend a Budget truck rental to anyone.

The area in which we were broke down was remote, so there was no place that we could use the restroom, get water, etc. The two hours passed with no mechanic. We called roadside assistance again and they put us on hold. When the customer service agent came back on she stated that the mechanic was running late due to a snowstorm. There was no snow in the Phoenix area and has not been for years. The mechanic arrived an hour late and proceeded to look at the vehicle. It took another hour to finally diagnose the issue as a blown engine and it would have to be towed. The mechanic informed roadside assistance that he was unable to complete the repair and that the truck would have to be towed.

The mechanic told us that roadside assistance should be calling us. The mechanic left and 1/2 hour later we received a call from roadside assistance telling us that they would tow the truck to our final destination and would drop it off. We told roadside assistance that they were NOT going to dump a broken down truck at our new apartment as there was no parking that could accommodate it. Our plan was prior to the truck blowing the engine was to arrive in Phoenix to be met by our friends to unload the trailer and return it. We were told that they had to bring it to our final destination. We once again told them that it was not acceptable, as there was no place to park a truck. We were then asked "how were we going to unload it in the first place if there was no parking?"

We explained that with a running truck, we would have been able to move it if other tenants needed to move their vehicles from a parking space. We asked if the vehicle could be towed into a secure budget lot and they could bring in a transfer crew in and transfer our belongings to another truck. The supervisor stated that they could have the truck tow it into Tempe Arizona, but could not promise that a crew could transfer our items to a new truck. The supervisor dispatched a tow truck from Phoenix, which would take 2 hours to arrive. At 6:45 PM a tow truck arrived. We took our vehicle that was on the tow dolly off and drove into Phoenix. We arrived in Phoenix at 8:30 PM

During this whole ordeal there seemed to be absolutely no sense of urgency on the part of roadside assistance. We explained to them that we were in the middle of nowhere with snow on the ground and no heat as when we turned the truck on exhaust would pour into our truck. We had no food, water or access to restrooms. We had our two small dogs with us as well. I am diabetic and my husband has cardiac issues and for us to be stranded on the side of the road from 10:00 AM - 6:45 PM is completely unacceptable. We were even told that we should have stayed on the major highway, because it may have been quicker. The route we took is the route we had to take to reach our destination. During the conversations with roadside assistance, all we heard is, “No, we can't do that.”

I am asking for a full refund of what we paid for the truck and reimbursement for the movers that we had to hire to assist us with moving our belongings into our apartment, as we had made arrangements with friends to move us on Sunday, but they would not be available during the week as they have to work. I have attached a copy of the invoice. When I called customer service, they said that they would refund only $120.00. This will not be acceptable at all.

Funny thing is that all the noise that the truck made as soon as we started our trip was gone after the tire was replaced. From what I read, that means that the retreaded tire was already faulty before we even got in the truck. Now Budget says that their faulty tire is our fault and is considered damage to their vehicle and so we have to pay the entire bill which is over $500.00. What a scam - making us pay for a top quality tire to replace the cheap faulty one they sent us off with that nearly got us killed. Your life is truly in jeopardy with anything rented from these folks and it is shocking that Budget lends their name to this operation. Shame on you, Budget!

But I call Budget and sit on hold for 10 minutes before I get a person. When I do, I am told I will be refunded $180 dollars once my reservation is closed so he would put notes in the system and I need to call back again...instead of them just doing it. Why on earth couldn't they just give me the refund then? So I call back the next day and the woman who answers (after 15 minutes) tells me (after being put on hold 2x) that there are no notes in the system and she could give me $105.

Well that wasn't going to work so I demanded the $180 which is the difference between the two truck prices and she refused again. She told me "the rate doesn't exist anymore" despite the fact that I was looking at the website right then and there. I told her I needed to talk to her supervisor and was put on hold...again. When I finally get the supervisor and told him the situation, he put me on hold AGAIN! Then he told me the rate doesn't exist and that I couldn't get the $180. I told him he was being absurd and that I was looking at the rate and he needs to compensate me the $180. Finally he agreed. I honestly don't have a lot of faith that I'll get that money on my card again. This is the worst company to work with. Spend the extra money to get a Uhaul or something else because this crap company will do nothing but try to take your money and give you the wrong sized trucks. Waste of my time.

The people I spoke with were rude and not helpful at all, and just keep giving you the runaround. So I asked if they had another size available and they said, "No." I am like wow really, so in all of Sacramento you have absolutely not one available truck. I think that misquoted the price and do not want to honor it, that's what I believe is the reason for all of this. They lost a customer and I will tell everyone I know and work with and I work at the united states post office. I will tell all the people I deliver mail to and work with about there bad practices.

Thank god I happen to have a car here to get home - and that I have some flexibility with the move-out date. I can't imagine the mess I'd be in if I was in a normal situation and had to be out before the first of the month; it would be an absolute disaster. All I can do at this point is never use Budget again. The only advice I can give is whatever you do, DO NOT use Budget for your move.

I then scoured the website and my email to see where it was notated that this was a policy. I found nothing in the terms and conditions nor did I see anything in my email. I used the car for a total of two days, I am even willing to say three days along with the discount code through USAA bank as I am in the military. I understand returning a rental early may encounter fees but 422 dollars for a three day rental seems to be a bit much. And to not have a disclaimer to those who choose to prepay is unfair and just wrong. Had I known this fact I would never have rented from them. Beware that if you prepay online you will NOT GET ANY MONEY BACK IF YOU RETURN EARLY. I had no way of knowing how the process would take. I am being penalize for wanting to save 40 dollars to ease a already bad situation. Shame on you Budget Rental.

Everyone passed it on as the other's fault or responsibility. In addition, the truck had a faulty transmission with intermittent difficulties with power. It also had bad window wipers. Had to weather 2 storms. I asked at the time of rental if they had gone over everything to ensure working as I was traveling 4 days. They stated they had. Then asked if I contacted roadside. When would I have the time for this and make deadlines. Oh, that's right I didn't as they informed me I had a 5 pm return time and not the 9 am.

After returning the truck I then had to call customer service a total of 6 times in which they told me all they are sorry for my inconvenience but all they can give me is the money they held from my credit card and $40. And if I was not satisfied I should email corporate. After waiting 5 days with no reply from corporate I called back customer service and they confirmed that their corporate office agreed with the same money back that was held from my credit card plus $40. Keep in mind the money that was held on my card without argument needed to be refunded because I paid with a credit card not a debit card. DO NOT RENT ANYTHING FROM THIS COMPANY! Pay the extra money for another company. It will save you the headache and frustration and increase your safety on the road.

Also, they never contacted me to let me know that they intended to charge my card for the $29 and they provided no receipt or email notification of the charge. The only way that I know that they did it was from checking my credit card receipt. Budget Truck has lost my both business and the business of everyone that I will share this story with over a measly $29. And I do intend to tell everyone that I know what an incredibly horrible experience that I had with Budget Truck and how completely unreasonable both their employees and customer service policies are.

There is no such person at Budget and I found out that calling customer service or roadside will require a lot of patience and waiting on hold. This was a diesel so we thought maybe we needed DEF fluid, but this particular model did not use DEF. Customer service was more concerned about making this convenient for them and not so concerned about my time or convenience. I had help scheduled to meet me to unload our truck so time was becoming an issue. Approximately 4 hours short of our destination the truck had slowed to 30 MPH on the highway and had no power. Once again I was on hold trying to get roadside or someone who could help fix this issue. While on hold I googled the symptoms and found a procedure to clear out the exhaust filter or a purge is what it was called. This process took about 40 min and was completed by the time I was taken off hold.

Keep in mind that I am on the side of Hwy 25 North in the middle of nowhere with two small children, the complete content of my home, and it is now dark. After the purge the truck did start and we were slowly on the Hwy again, but it did not last. After a couple miles the warning light came on again and I had to pull over and repeat the process. Once on the road again, 2 more miles and the truck shut down and was unable to start. We had to leave the truck on the side of the road and get a ride to a hotel. This is about the time we should have been to our final destination. About 4 hrs short. It appears Budget customer service and their roadside are two different entities and every call required me to repeat what I considered to be an excessive amount of information after being on hold for an average of 20 min each time. Convenient for Budget, not so much for my family.

Now I have a full 26’ truck that doesn’t run with a car in tow sitting at a tow lot the next day. We are exhausted and are facing options of unloading this truck at a tow lot and transferring it to a different truck, leaving the truck to be repaired and getting it later, or having the truck towed, but on Sunday there was no one to provide answers or options. We decided have some family help us unload a few things to help us sleep in our new home so we left most everything and we made the final trek to our new place and meet with the keyholder to the home. We had to purchase some small-wares to get by. On Monday the decision was made to tow the truck and we had the truck and unloaded by Thursday the 17th and I had to unload without the help I had scheduled and around my job. Once again I was exhausted. I found that I am really not as young as I used to be.

Now this whole time Budget is telling me that I am responsible for this truck, but they left this truck in my yard for a week after it was unloaded before they came to get it. I had to store their truck for them and they made me responsible for it. I’m pretty sure the tow lots Budget uses does not store these trucks for free and it was just expected of me? By this time I have spent hours on the phone trying to get answers, scheduling, and now closing this rental. I call to try to close this rental and they tell me they cannot until I turn in the truck. Really? The drive shaft is dropped in my yard and when the picked it up, it went to a shop to be fixed. I still don’t know if this has been closed out and this is 10/03/17.

I have no idea how these people stay in business. I have seen the other complaints online and I can’t imagine why anyone would ever use these guys. I know the temptation of cheap rental trucks is strong, but you are really rolling the dice if you rent from Budget. I use a rental truck on occasion as we are a family that moves more than most and our hobbies require it at times, but Budget got the last dollar from me that they will ever get. This issue is still ongoing and I’m not about to let this go as me and my family went through a lot of discomfort and to this day the customer service reps I have talked to do not even express any form of apology for renting me a truck that was defective or for what they put us through. They seem defensive like they are protecting their wallet. Unbelievable! This is the first rant I have ever done. Not my thing, but these guys have gone above and beyond.

1st 26ft truck ramp would not come out totally. 2nd 26ft truck did not have ramp. 3rd 26ft truck another ramp that would not come out at all. Owner tried to call around and son/I went to lunch. Came back-nothing available. What a waste of time. Never again. Went to nearest Home Depot and rented a Penske truck. In/out in 10 minutes. Just terrible. You make reservation months in advance and get verification and email reminder to find out my truck is not there. Wasted over 3 hours of my time. Stick to rental cars. Bet the renters who returned broken ramps got charged and then never fix item just ship to different dealer. Joke.

I asked if despite my moving truck being ripped out from under me if I could still use the moving blankets and dolly I'd reserved as well and guess what I was told... that I can only use those if I rent a car or truck along with it. WTF!? I DID have a rental to go with those things and you lost it you idiots!!! This has completely ** with my moving day. I am telling everyone I know about this horrible experience and customer service, and given the poor reviews this location has online, I hope it gets shut down. UNBELIEVABLE.

We had just gotten beyond Waterbury, CT approx 1 hr away from home when the truck had a yellow triangle light go off advising engine service needed*. We pulled off the exit 17s and went to the closest gas station. We called the number on the budget truck and I was transferred to a Fleet Service Company which advised us it would be an hour from the time we called. They took very little information. 1.5 hours later I called back and they advised me the driver was looking for us on the highway even though I had told them we had gotten off an exit and pulled into a gas station.

Budget connected the phone three ways so I could give the mechanic the proper information. The mechanic showed up approximately 45 minutes after that. After looking at the vehicle he advised us he took care of the issue and reset the codes and we should be ok. We started on the way again and two exits later the light came back on and advised the same thing as noted above.

We have been in stop-and-go traffic and thought maybe it was overheating. (Yellow triangle with words stating engine service needed*) We decided to eat first to see if that helped. The light was still on after an hour. We then called the Fleet facility again and they advised us they would get the mechanic right back. I spoke with a supervisor there who advised me that the mechanic should be doing a "re-gen" on the truck. Another hour and a half later we still did not see anyone. I called back to confirm they had the right address since they weren't really listening previously. It was now getting dark and starting to rain. About an hour later the same mechanic as prior came back & checked the vehicle again. I explained that the company advised they should be doing a re-gen. He explained what it was and told my husband we could do it.

I thought that was odd because Budget told us he would do it. He advised we must be on a hard surface not near any grass because it could take approximately an hour and get very hot. He did not do it for us even though we were in a parking lot. My husband asked if it was safe to drive. He confirmed and stated as long as the red engine stop light does not come on we are good to go. He did advise something mechanical was done on it 2000 miles prior. The vehicle was still sounding rough and it was dark and raining so we had to take a hotel after driving an additional hour.

The next day we were on the road by 9 a.m.! We drove about 3 hours and stopped for lunch. Every time we started the engine a big puff of smoke would come out. We continued on about 2 hours when the RED engine light came on. We again pulled off an exit and I called Budget. I advise them exactly where we were in Virginia. EXIT 213A off of 81S. They advised due to the remote area it could take an hour and a half. After 2 hours waiting for the mechanic and with two very upset and scared children I called Budget again and spoke to Will. I asked him to get me on a three way call with the mechanics so I can advise where I am. He advised he is not allowed to do that and he would call me back.

About 20 minutes later I finally received the call. As Will began to tell me it was going to be a while I asked him for a manager and he connected me with Jim **. At this point I was very upset because I was advised it would be another hour before anybody could come. It was dark and we were on a rural road with nothing around us but at a bottom of an exit ramp. I asked Jim for his last name and he refused to give it to me. I explained to him I was very upset and had two children who were very upset and that they needed to call the tow truck company and find out when they will be here. He advised me there was some delay due to issues on the highway and the tow truck driver would be there in 30 minutes.

By this time it was dark out so I was very upset and the manager was rude. This caused me to cry and my daughter and son to have anxiety/panic attacks. The mechanic Gary called back and came. He was fantastic. He advised he was only called 10 minutes prior by the fleet company. Unfortunately he advised us we should never have driven this truck because service should have been done on it for the issue of the leaking oil a long time prior. There were 57 issues that he could see that have been "cleared" by prior mechanics. He advised us not to drive this vehicle any further except to get it to a truck stop down the road.

We had to get another hotel but because of it being the weekend of the eclipse and a big travel weekend for college students all the local hotels were booked. We had to go 30 minutes back north to Lexington Virginia. We ended up having to have the 26-foot Rental Truck towed from the Pilot truck stop in VA all the way to Cornelius, NC. That was four and a half hours away. There was damage done to my furniture due to the truck swinging back and forth. It was a horrible experience for my children and my family. I would recommend to stay away from Budget and also make sure to get any mechanical records reviewed prior to your long trip.

Picking up the truck was great. They tell you it's an easy ride, walk you around the truck to verify past scratches, dents, or any other issues from past rentals marking down on paper for you to show the drop off team when you arrive at your destination. They will ask if you are familiar with diesel fuel, if you are not then they will explain. They also tell you when dropping off you must fill the tank since you are leaving with a full tank, you arrive with a full tank or they will charge you for not filling. Fair enough right?

Before arriving to destination, I did just what they said. I filled the tank. I arrive at the drop off 3 minutes before closing (not intended but) and the worker was locking the door and said, "I'm closed. Come back tomorrow." OK nice customer service but whatever... Return the next morning hoping he had his coffee and doughnut to be a little more pleasant, I meet someone different and give him the keys and paperwork and he goes to check the truck. He comes back and said, "Everything looks good but you did not fill the tank." I respond, "Yes I did. I filled it and I have the receipt to prove it. The gauge says full." The employee states, "I can not see the gas in the tank and we do not go by the gauge..." I'm sorry what!!!

First off when picking up this truck, I was not shown the gas in the tank! Second are you kidding me really!! The employee then stated, "If you do not fill up we will charge you $30 for just taking the truck to a station and whatever the TOP OFF is." Well I refuse to do this and called corporate. Corporate states, "We have your back and will reimburse you of any charges." So in other words Budget, you don't mind that your centers charge your customers wrongfully but you "have our back."

Sorry Budget but that is a pathetic way to run a business and hope for positive feedback. Not only will I post on Facebook and other media, but have shared my story with so many. I hope others will read and find a better company that is proud of their company and the consumers who keep the consumers wanting to return, rather than a company that doesn't mind their consumers having to be upset, call corporate, to say you're getting screwed but we have your back!

I asked to speak with a supervisor and he said he was one. When I asked how Budget could stay in business when they can pull the rug from under the feet of their customers like this, he just hung up. I then went online to cancel my reservation, as he didn't do it. Very, very shoddy company. Never renting a car again from them again either.

Lady was quite rude and not helpful at all. She would not tell me how I get at least get a rough quote instead of wasting my time being transferred around to find someone to help me. I have to say Uhaul has a much more user friendly website that shows EXACTLY what you will be paying, the customer service is more knowledgeable and it's just easier to deal with them. Very disappointed, I've been told Budget is a better deal, but I suppose that's only if you can get ahold of someone who can actually help you. Would not recommend using them.

The roadside assistance provide me with the best service and assistance, I honestly give them "5 stars" for their performance. It took approximately 1 hour before a mechanic went to my location and diagnose the problem. When the mechanic arrived, he inspected the truck and concluded the transmission is broken. Also forgot to mention my alignment went to ** when I lost power, I had to keep the steering wheel at the 10 o'clock just to drive straight. The mechanic told me they are going to have to call back Budget to figure out the next plan of action. Roadside assistance called me back within 30min to tell me it's going to be a while, because they are coordinating to see if they are replacing the truck or towing me.

I waited for an additional 2 hours, and no phone call. So I call the 24-7, 1-800 number for Budget customer service and to my surprise they are close. Why are you going to print a customer service number on the pamphlet stating 24-7, and not be available 24-7? Moving on, roadside assistance called and gave me a 2 hour ETA for my tow. At approximately 0030 (12:30am) 1AUG17 the tow truck arrived, and tow me the rest of the way. I didn't arrive to my destination until 0200 (2:00am) 1AUG17.

Finally at approximately 1300 (1:00pm) 1AUG17, I called customer service, and after 30 min of waiting for someone to pick up I told them the whole story. Not once they apologize nor shown compassion to my situation. They couldn't answer my question, and they wanted me to be the liaison for everyone. They wanted me to call both dispatchers, roadside assistance, the towing company, and deal with them on my own. After being stranded for approximately 7 hours, you want me the customer to do your job of customer service to coordinate between departments? NO, that's your Job! I called customer service again, and this time I wanted to speak to a Manager, so I waited and additional 30 min, when the manager answered the phone he was very defensive. Why the hostility, you are supposed to provide courtesy regardless of how angry a customer may be, which I wasn't.

I just wanted to know why do I have to do all the leg work, and how am I going to be compensated or refunded. He then told me I must close my contract first before I can be "partially compensated" by returning the truck back. So I empty my truck with all my household goods, and close my contract. I called customer service so I can get compensated or refunded, and all they compensated was $80 credit back to my card out of a $1000 rental amount, this is unacceptable. Because of the breakdown, I was stranded with my family in an unsafe environment for 7 hours, pitch black, kids hungry and thirsty. I wasn't able to arrive on time to get the keys to my home, which cause me and my family to stay at a hotel at 2am, causing unexpected out of pocket expense, plus the additional hours I put in for temporary working for Budget as a liaison between departments, because apparently Customer Service can communicate with other departments.

In addition to the madness, I got of hold of someone in roadside assistance, and asked them if it's common for dispatchers to emphasize roadside assistance like how my dispatcher told me, they told "No, it is not common and lately this year we been having dispatchers sending broken Trucks out for rent." To finish this review, Budget can't send me a copy of the report, so I can show my employer; because apparently their systems aren't capable of emailing or sending any kind of verification. I guess I'll have to get back on the phone verify all security questions and then put the phone on speaker so my employer can hear and verify this happened to me. I will not be using this rental company for any services, nor recommend Budget to anyone to use. I will advise all service members getting ready to PCS not to go with Budget, you run the risk of breaking down.

As you might expect, this news placed me and my family in a serious financial dilemma in that we had already secured 3 paid movers to assist us with our move. Since this fiasco, I've repeatedly attempted to contact Budget for some understanding about their policy of last minute cancellations. I've received no response to my multiple requests. My recommendation is simple - do not ever use Budget or Avis! Very Disappointed!

When I called customer service, they offered me 15% off and refunded me for the blankets I never received. I got a total of 74.00 back. WOW. Thanks guys. That did not even cover my gas. I'm grateful I arrived in one piece, even though my nerves were pretty frazzled as I kept worrying I was going to lose my brakes completely. I told them to NOT rent the truck again to anyone else, as it was unethical to rent that truck to anyone because of safety issues. With this ** company, I wouldn't be surprised if they did. My truck number was 401573 and if anyone rents that truck in the next week and ends up with a blown out tire or no brakes, here's your proof that I tried to help and prevent a future accident. Budget Truck Rental give you a budget truck. I should have paid more for the peace of mind in the 11 hours of travel I had on the road. It was not worth the savings.

I rented a 16' truck with a car carrier because I had two cars. We had a blow out on the road because of some faulty equipment. The mud flap, which is made out of metal, had rolled into the tire and blew it out. We had to stay on the side of the road in Oklahoma for about 2 hours until a guy came to fix our tire. We also had to stay an extra night at a hotel. I had to call customer service about this issue and had to stay on hold for about 40 minutes until I finally got someone. He told me that he will transfer me over to a guy that will help me with the issue and then he hung up. I then had to wait an additional 40 minutes to finally get someone again. He told me he would give me the price for the car carrier back. Got that back, everything was ok. I did not ask for the hotel fee that I had to spend because of Budget's faulty equipment, I was just glad that I finally got to talk to somebody about this problem.

The next time I had to get a budget truck, it was to move closer to my new apartment. I just got a 16' truck. I reserved it 2 days in advance. I get to the place where I was supposed to pick it up and there is no available truck for me. The guy there tells me that there is a budget truck store nearby that I can get the truck from, about a 15-minute drive. In my head, I was thinking "here we go again" but I kept sane. We get to the new place and the guy told us that because we are getting this truck, it is “putting him in a bad spot” because we are getting this truck from him. We did the walk around and everything that I thought was noted on the discrepancy paper. We got the truck on a Friday and had to return it on a Sunday.

We finally get to our apartment and started unloading our belongs into the apartment, mind you that it is Friday when we started. My fiancé and I had a lot of stuff to unload so we figure that since it is only Friday, we would start unloading again that next day, Saturday. We started again Saturday and notice that all the things that was in the back of the truck was soaked. Our sofa was soaked and damaged and non-replaceable things was too (Pictures, military documents, treasured items, etc). It had rained overnight and there was a hole at the top of the truck. At this point, I am outraged and my fiancé ended up calling someone at customer service.

Once again, about an hour long wait time to finally talk to someone. The guy over the phone told her that we are sorry and will give you a full refund and that he will note it in his comments for the next person to look at. I paid almost 200 dollars for everything. We ended up dropping the truck back Saturday at around 6 or 7 pm. Mind you that we had until Sunday at 8:30 am to return the truck. We get there and called back to make sure everything is correct. We talked to a new guy over the phone about our refund. He told us that he had no record of a refund noted in the comments under my name! He then quickly put it down to his notes and told us to call back on Monday to process everything. My fiancé called back on Monday and this guy at customer service, once again, DID. NOT. HAVE. ANYTHING. NOTED. ABOUT. A. REFUND.

At this point, my fiancé and I are both mad and ask to speak to a supervisor. The supervisor, Steven, gets on the phone and we told him everything that has happened in the last few days. He told me that he is very sorry about our things being damaged and that he will offer us 15 dollars... FIFTEEN DOLLARS FOR EVERYTHING THAT HAS HAPPENED?!? I then got on the phone and told us that the guy that we spoke to over the phone offered us a full refund. He told me that he does not see anything like that in his records. The most he said that he can give us is 15 dollars. I told him, "After putting us through all of this, we will take it" and he said, "Good."

Few days has passed and I check my credit card balance. They charged us a no show for returning a truck hours before it had to. I called customer service once again and the lady on the had told me “Wow, how could this have happened?” I told her “Your guess is as good as mine” She then told me, "No worries, the money will be back on my card within 5 to 7 business days." She told me "thanks for choosing Budget truck" and then I told her, "never again."

I called where they picked it up asked to talk to a manager. She says she is name is Lisa. She is the one that gave them the truck and she says she checked the lights and they were fine. I asked them if she was there alone and they said yes. Unless she is Gumby and can press the brake pedal and see if they lights are working she is good. I told her they need to be compensated because they lost a day and the workers who were here to load the truck. Needless to say we loaded the truck, loaded the car on the trailer and lights didn't work! So my son and my daughter's husband had to go get a fuse and fix what the guy said he fixed. Now they are driving and it's raining and it's pouring in the truck! Sad that you pay all that money for crappy equipment and customer service. He needs to be back on base and basically has to drive straight thru in order to be back and unload. Never ever use Budget!

Until today July 25th 2017, I HAVE NOT YET RECEIVED a refund of the cash, because the return location does not take nor handle cash. They say I have to get a check from Corporate. I have not yet received this well needed refund as I was 3 hours late starting our move, it cost me much more out of pocket because of the late start and was not able to return to Ft. Lauderdale until 2 am in the morning to care for my 81 year old mother. That is not a very good first impression of Budget and so I am of the opinion that I should have stayed with U-Haul despite the more money that this would have cost me. The reason for this note is not to threaten, but to inform, so that Budget can take necessary steps to improve their customer service. Incidentally, the truck tended to pull to the right as it seems to have been out of alignment.

Beginning yesterday afternoon, and continuing through this afternoon, I called the drop off location with nobody answering. I have been on the phone three times with customer service, and they too have had no luck in getting someone to answer the phone at the drop off location. It has been over 24 hours since we dropped off this vehicle, and I still do not have my final bill. I will never rent from Budget/Avis ever again.