American Van Lines Reviews

We were relocating, but it wasn't job-related then we did some research on the internet on moving companies and American Van Lines seemed to have the best reviews. The woman whom we spoke with when we first called to set up our move was very good. We did the itemizing ourselves and it went very well. The moving coordinator was on top of things and kept us advised on when they'll be showing up, and they showed up exactly when they said they would. The movers were awesome, very friendly and professional, and did a very good job. I'd use American Van Lines again in a heartbeat.

Best experience moving I've ever had. Accurate price quote by phone, great sales rep (Awan), great team of movers (Eddie, Mookie, and Chris), attentive follow up (Victor). As dreadful as moving days are, the collective effort of the entire team made it easy and a pleasure.

The salesperson, Johnny **, and the shipping coordinator, Kimberly **, were very friendly and professional throughout the process. My initial contact was with Johnny, but all subsequent contacts were with Kimberly and she was very helpful. The things were picked up on Dec 22 and I was given a 3 week time period for delivery. At first, I was a bit worried as I didn't get an exact delivery date until the end of the 3 week period. Then, I was given a delivery date and name of the driver. The items were delivered a week later than the original date, but MBM Moving Services gave me a decent discount on the price to compensate for the inconvenience. All the items arrived in good condition and the driver and his helper were very friendly and courteous. Throughout this process, Kim kept in touch with me and she has been a pleasure to work with.

Everything from my move went very smoothly. All of my furniture was taken care of and arrived with no damages. The delivery ended up being on one of the first possible days of the delivery window, which was very nice so we were not without our bed, couches, etc for very long. The price was maybe a bit higher than some other quotes I received, but the level of service seems worth it.

Great job. Brian was a pleasure to work with. I would deff recommend this company to everyone I know. Thank you.

My move went as smooth as it possibly could have. They gave me a time frame for pick up and delivery from the first call and easily made it. Movers were nice and sociable, and management maintained constant contact with me. I will use again.

We retired and moved south. We used American Van Lines, and there were no problems in setting up our move. It was pretty seamless. The moving crew was wonderful, very friendly, courteous, and very careful with our belongings. The only issue we had was that initially we were told that there would be a two to three day spread from the time that the movers left our house until they arrived at our new house in North Carolina, which is about a 13 hour drive, and that we were going to have a little swing time to overnight somewhere, and do half of our trip. But that did not happen.

My experience with American Van Lines went well. There’s still a bit of confusion over boxes, but it wasn’t a big issue.

The 2 men were very nice and did a great job.

Great moving company. They packed up all my stuff really fast without damage. The people that were packing everything were very polite and knew what they were doing. The moving coordinator informed me whenever the truck was getting close or if something happened and made sure that my day was okay with me. I moved from Minnesota to FL and it was a great price for what they did. I didn't have a lot of stuff, but they weighed a lot like weight lifting equipment and tools. It was like two tons of stuff and I live alone. If you're thinking about getting a moving company get this one especially if you live in the Midwest.

Gloria, the moving coordinator, was amazing! We were going from California to Boston and I was very concerned about price and logistics. I contacted many companies for quotes and she was the fastest to get back to me and was also very thorough. On the day of the move, the moving crew was very nice and pleasant. There were only two of them so it took a long time for loading. We were moving from our home to a storage unit and then they were going to load it from our home and then had some load from the storage unit. We had two places where they were picking up and it felt like an all day thing, but they were being thorough.

I relocated out of state and so I went online and found American Van Lines. The moving coordinator was very professional and the moving consultant as well as the moving crew, were all great. It was all very positive and I would use them again.

I found American Van Lines online and I was really happy with the service. I’m going through a divorce and my move was out of state. Everything was great and easy from the moving coordinator to the crew that had a good sense of humor. I really enjoyed them. They were really helpful and were very respectful of all my furniture and there were no problems with moving.

I moved from IL to AZ and I could not be more pleased with AVL. From beginning to end they were up front on everything and fulfilled every expectation I had. They were the lowest price and very flexible with my pick up date. Thank you AVL.

The supervisor of the guy we spoke to at American Van Lines gave us a pretty good price. We did compare American Van Lines to United and Allied, and decided to go with American because they had a good and reasonable price. And overall, I was very satisfied with the people that came and loaded my stuff up north and the guys that unloaded it down here in Florida. Nothing was destroyed and missing. I would definitely recommend American Van Lines.

I have made several long distance moves. Now that I'm retired I decided to move from Florida to Nevada. I contacted American Van Lines in Florida for a quote. My very first contact with this company was so impressive they were professional and handled every aspect of my move with accuracy. The most impressive thing was their high level of contact with me every step of the way. They showed up on time and my final bill was actually less than was originally proposed, that speaks so highly of their level of integrity and the way they do business. My furniture was delivered in perfect condition and no broken items. If I ever move again I will be calling AVL.

Excellent move experience. The two men that moved me were very friendly and did an excellent job. They were very careful and everything arrived without any damage. I would definitely use them again.

I had the move done over the holidays and it was a little difficult getting them to give me a time commitment on when they'd deliver the stuff and I couldn't get ahold of anybody. American Van Lines got the delivery done on New Year's Day and they did a pretty good job, although the guys got delayed. My dad's moved to an assisted living facility and they're talking about coming in 10 'clock at night and I said, “That's not gonna work.” Then they're talking about going to Houston or San Antonio or some place and I said, “Look, I need you to get and unload this stuff. I suggest you all get a room for the night and I'll meet you first thing in the morning. We'll get it done.” So they checked with somebody and that's what ended up happening. I'm satisfied with my experience but it's been iffy and irritating.

I did an internet search for moving companies and picked three of them. I got three quotes and American Van Lines had the best price. But it was very difficult to get the moving coordinator, Marcus, to return my call. When I initially called I got an intake person who was very nice and after being frustrated not having him return my calls, I contacted the initial person and he got ahold of the man and asked him to return my calls.

The American Van Lines coordinator who assisted me for my move was excellent and I was happy with everything. The only problem that I had was that they moved everything except my dryer, my washer, a hutch and a dresser. I had to wait another two weeks for the washer and dryer. I think they should've chosen a better what to leave behind because obviously when I move in, I need a washer and dryer to wash clothes. Also, I had a mirror and they screwed the bolts in too far and it came through the wood on the front, so I had to putty it. Other than that, I had nothing damaged. American Van Lines have the best people. They were very cordial, helpful, and they went above and beyond the call of duty in North Carolina. My experience was great and I would tell everybody, even cost-prohibited, to go with American Van Lines.

A big thank you to Angie, Victor, the packers, the drivers who made my parents' move easy and stress-less. Ours was a partial move from to New York to Colorado. It couldn't have gone better. Everything was fast, friendly and efficient. Thank you all. We will definitely call American again!

My complaint has been resolved.

The guys arrived early for the job and were very efficient. Moved all the big stuff and I was pleased with the quality and professionalism on the job.

I needed to move because of some job purposes so I went online and found American Van Lines. I sent an email out and then the moving coordinator, John, responded through email. The crew and their productivity were pretty good. I'm happy with my experience.

Everyone at AVL was wonderful - the moving consultant and the movers - from start to finish. They did packing for us and it was really a good experience. I would recommend them.

American Van Lines was very professional. In past moves, movers have arrived and moved as quickly as possible to get you boxed, packed, and moved. American took their time and ensured nothing was damaged. The cost of this move was also the least expensive and very affordable.

Eddie, Phil and Milton were outstanding! They called to confirm their appointment and then called when they were on their way. They were considerate, diligent and courteous. I would recommend this company again.

For the most part, my experience with American Van Lines was okay. I didn't think the lady that I was supposed to work with was very good. We had to change the date. I called four times and every time, I always got a voice mail and sometimes I never got a callback or it'd be the next day. So I finally quit working with her and went with the guys that I originally worked with. The crew did well with the move.

No one from American Van Lines helped me plan the details of my move and I didn’t think highly of the people that I spoke to on the phone, but their crew was wonderful. Their productivity was very good, everything about the crew was great.

I would definitely recommend American Van Lines, but I will tell people to pay attention to make sure that certain things don't happen. The moving coordinator was very polite, congenial and helpful. He did the estimate over the phone by my request, moving room by room and me listing every single piece of furniture that was in the rooms so he could come up with an estimate. I appreciated all his help as he went out of his way to answer my questions to assist me. He asked me if I had time for someone to come out and do a walk-through estimate because we were moving a couple of days later and it’s surrounding the holiday. My husband and I both worked overtime because of the holiday and it was a very stressful situation.

I wanted to leave Florida because it was too hot and American Van Lines came up when I googled moving companies with the best customer experience. The consultant was good in helping me plan my move and the head of the moving crew was outstanding. The whole crew was helpful, friendly, efficient, and great in getting everything done. AVL gave me excellent service.

In general, I was very happy and satisfied with the service provided by American Van Lines. Their people were very kind, but unfortunately, I cannot use one of my beds because the people who did the movement bent my mattress so now it’s ruined. If they take care more of the furniture and that kind of things, it will be perfect. Other than that, their service was very punctual. I will totally recommend the company.

After speaking with a representative of American Van Lines, the company agreed to compensate me for any inconvenience. I'm satisfied that they were willing to reach out to me and rectify the situation.

Our first move with American Van Lines was back in 2002. The first contact that I had, shut it up. We had our second move with them when we had household goods transferred to a second home that we had purchased. This second contact was an airhead. The first time he called me, he was talking about somebody else, and did not even do any confirmation first. I told him, “That was not me. We’re not coming next week.” Later on, I told this same person, who has been my contact, that there was some damage. And he said, “Okay, I’ll send that form. You have 90 days to complete it.” And I’ve yet to see the form.

I looked online for a moving company to move all my husband's stuff away after getting a divorce and saw American Van Lines. They called me right away, went through my request for a cost estimate and gave me a price. I compared it with other places and they had the lowest price so I went with them. The coordinator answered every question and explained everything. She also kept calling to make sure everything was going okay. It was great. Victor from the moving crew was awesome and fun. I couldn't believe how quick they were in loading my stuff. They numbered everything and they asked me to record it which made moving a lot quicker.

I used American Van Lines once before when I moved because I needed more space. My interactions with my moving coordinator and the crew were good. The productivity of the crew was okay as well, I had no complaints.

I had a good experience with American Van Lines. Their moving coordinator was very good. He explained to me the government site that I could go on and compare. I was very happy with them. I will recommend them to a friend.

The moving coordinator from American Van Lines asked me what I had to move, then she gave me an estimate and a window for pick-up and delivery. The estimate was a little low but that's probably because I had more stuff than most people who live in the size of the apartment that I had. The guy on the truck who called the shots was outstanding; he hired local people on both ends. Up in New Jersey, he hired some good professionals, and down here, he had to get some people off of Craigslist who weren't movers, but they didn't ruin anything. Everything got packed up, moved, and unpacked without anything getting broken or lost. These guys were great.

The packers and movers were very personable and efficient. They packed our furniture on 12/30 and it arrived on 1/12. Rhett, the driver who delivered our furniture had some vehicle issues on Sunday, 1/10, when our furniture was expected but he called and made us aware of it. He explained his situation and gave us another estimated delivery date. Rhett was very friendly and helpful with getting our furniture in place and assembled.

I told AVL's moving coordinator over the phone the type of stuff I wanted to be moved and he gave me a full space of the rent. It also went great with the consultant who helped us plan our move. Also, the crew were very personable and professional. They came in and walked through the home. We asked them all the questions that we had about the protection of the floors and our moving from one house to the another. The crew answered all of our questions and we felt very comfortable with them.

We received a phone call from A.V.L. customer service manager, Yesenia. She apologized and she worked with us to make things right with our move.

American Van Lines was top notch. Everything was right on the ball and kept me informed the whole time. The movers and the drivers for the trucks were very professional and very quick. They showed up with five guys to move the house and they wrapped everything up, brought it all downstairs and they had it done in two hours. And then when I got the delivery, my stuff went directly into storage. There was a driver and a helper, and they had the truck unloaded within 90 minutes. I don't have any complaints about them at all.

My overall experience with American Van Lines was good. The people that came were very nice and treated my stuff very well but the broker was not entirely honest.

Excellent services and delivery. Crew needs to be commended.

The moving coordinator and delivery team were both very helpful, nice, polite and professional. I'd recommend American Van Lines.

The move went very well, and nothing was damaged. The mover stuck to the original move quote and there were no add-ons. The only glitch happened when they were 2 hours late for the delivery. This was because one of the movers never showed up, and they were stopped at the weigh-in for being overweight. The first was something totally out of their control (you can't really prevent a worker from showing up if he doesn't want to). The other was their fault, they estimated the weight wrong. I think they were fined, but they did not pass the penalty on to us. Some companies may have tried to do that. All-in-all, everyone was great to deal with. Polite, honest and careful with our belongings and house.

I had a very good experience with American Van Lines overall. I was in a big hurry so I didn't bother for a while when they delivered. I'd recommend them. They're very good.

I had a wonderful experience with American Van Lines when I moved into a townhouse. My husband looked them up and saw that they were pretty good. The crew was good, very professional, they got the work done and it was fast. The moving consultant and the moving coordinator were good as well.

They are very good. I'd recommend American Van Lines.

I needed to move due to work and AVL was very helpful. I had a good experience with them. Their customer service was good and everything was accurate and on time. I would recommend them.

I was very pleased with my move. The company was in communication with me the whole time. The van arrived when it was supposed to and the guys were respectful of all my belongings. The guys who came were very friendly and nice to me. My apartment is in a walk up apartment, and I'm in a new city where I don't know anyone. So I needed them to help me by doing the heavy lifting for me. They did a really great job and got everything done really quickly, especially for how many stairs were involved. The one downside was some of their comments made me feel guilty about living in the walk up. I know it's a tough job, and I understand them wishing there was an elevator, but I'm pretty sensitive about hiring people to do things for me. I felt that some of the complaining was a little unprofessional, even though it was done in a lighthearted way. But overall, I had a really positive moving experience and highly recommend this company.

I had a great experience with American Van Lines. They were professional, courteous, and personable. They notified us in advance of when they were coming and they were on time. They kept us updated and flexible. We brought everything that we had moved. Everything was awesome, that's why I have already recommended them to a friend of mine.

American Van Lines was six hours late and when they got to me, they were not exactly enthusiastic about completing the move. But they finally got around getting it done.

We had to move out of state, and my moving coordinator was very nice and professional. The crew was great as well.

I was initially worried about this move because the moving van arrived late and there was only two movers, however they finished by the end of the day. Upon arrival in Texas the move went really well.

Our experience with this moving company was excellent. Our selling agent recommended them and they did everything they said they would. The movers were very professional and considerate. We would recommend them to anyone who needs state to state moving.

The guys arrived early and worked till the job was done. They were very polite and handle our stuff with care. Would highly recommend to anyone who asks.

The crew that came for the move was very pleasant and they answered all my questions. They stacked everything neatly in the garage where we told them to put it. After, however, there were a couple of boo-boos on them—scratches and dents—but it’s probably because of the move. A couple of items were damaged but that’s fine, they’re tolerable. They also did the best on wrapping up the important items.

The crew were pleasant, helpful and moved things around as we needed them. My moving coordinator was able to answer all of my questions and provide a good rate as well.

I had to move because of a change of job. The first point of contact with American Van Lines was excellent. The woman who originally opened up the order and gave me the pricing was absolutely top-notch and super professional. However, the person who they eventually handed it off to was a pretty dim bulb. He handled everything on time but he didn't seem to get it all fundamentally. Speaking to him on the phone was like talking to someone that was not quite all there. But there was no issue with the flow of the work so I was very pleased with that. The crew was fantastic, friendly and professional. They packed, and were in and out of the house. The online reviews I've read about them were true. They were so unlike anybody else I've ever dealt with.

Dave from American Van Lines stayed in contact with me. They terminated the original agent that they were working with and made a strong effort trying to resolve my complaint. They also gave me a $1,000 dollar refund.

American Van Lines called after I signed up to get a quote online. They gave me a quote over the phone and via email as well. I called them back and set up the appointment. Everything was fine, and they did a great job.

The employees who made the pickup were very efficient and courteous. They were polite, efficient and helpful. It was difficult to get an update and definite delivery date so kinda complicated setting up a receiver at final destination. BUT Employees who made delivery, AGAIN were very efficient and courteous and for that reason I would recommend and use them to handle my family memory possessions. Thank you Good People for future. Nice people who do a good responsible job.

I moved to another place because of my new job. Johnny, the moving consultant, was good, very knowledgeable, very consultative and not trying to push. He was very consultative and we talked about what I needed and what they offered. Victor, my moving coordinator, was pretty good, easy to get a hold of and usually had the information that I needed pretty much right at hand. So once the salesperson got everything set up, then we were gone. It worked out quite nicely. Johnny, the moving consultant, was good, very knowledgeable, very consultative and not trying to push. He was very consultative and we talked about what I needed and what they offered.

They were great. Very pleased.

Our experience with American Van Lines has been really good. Things went as planned and I didn't find any problems in the way they handled the items. The people who came in explained the process and what needs to happen. There was a delay of an hour or so but it's not really a delay. I would recommend them to a friend.

There were several disconnects between the driver, dispatcher, and getting the information to me. In Connecticut, two windows of pickup were missed. In Florida three days of windows were missed for delivery. The lack of communication cost me an additional $600.00 in pay that could have been earned that I denied based on a time frame that did not happen for delivery.

The movers were wonderful, professional, courteous and helpful. I had a small flood and they very gracious working around the clean up.

Absolutely could not have had a better experience. Had to move my 95 year old mother's estate from NC to GA. The crew packed and moved a 1200 sq. ft apt with 60 years of collecting and never throwing anything away. From start to finish was less than 4 hours. The next day the unloading took less than 2 hours. There was absolutely no damage. I was extremely fortunate in choosing American Van Lines.

The move from Raleigh, NC to Irving, TX. We received our things on time as promised by them. Our coordinator Ms. Barbara was updating the progress every step of the way. Would recommend it to our friends.

American Van Lines was recommended to me by somebody that used them. The moving coordinator was very friendly and everything was good except I filed a complaint about a part that was missing and they said they were going to reach out to me after the holidays and nobody did. I still have my dresser drawer apart.

I looked on the internet and American Van Lines was the best rated moving company I could find. The moving coordinator, Marcus, was very good, easy to get ahold of and answered all my questions. The guys who picked my stuff in Tulsa were very good. There was a little miscommunication about the extent of what they needed to do but once they found that out, they dealt with it just fine.

The American Van Lines people were very nice, worked correctly and very quickly. I love them.

I had a great experience with American Van Lines. I’m very pleased with the quote the moving coordinator gave me and with their follow-up, calling me after the move to see how the moving went, and to find out if I needed anything while I was packing. Also, they provided me with boxes and tape. The crew during the pickup was fantastic as well. They had a system in place. One person did the wrapping, another person did the loading, and another stacked everything in the truck. It was very efficient. They worked very quickly, neatly, and carefully. Nothing was broken.

The team who moved us were very good. They made our move very very carefree. They knew what to do and they did it. We felt comfortable with their experience.

All I have to say is THANK YOU. American Van Lines did an excellent job, specially Kimberly ** my moving coordinator. She was very courteous, professional, friendly and hard-working! I would most definitely refer others to their service. I appreciated the information she was able to give over the phone, to develop a preliminary price quote. For the moving date, they worked very efficiently. However, in the midst of their hard work, they were also very cautious with my furniture and other belongings. They worked very well as a team. I would wholeheartedly refer others to their service. Once again, thank you so much AMERICAN VAN LINES.

A lot of the interactions I had with the American Van Lines dispatcher was fun and the crew was pleasant to be around.

This is the second time I have used MBM and this was another great experience. The movers, Jeremy, Ricky, Mike arrived on time and took very good care of our belongings. The customer service rep John ** was always reachable. I will definitely recommend MBM to friends.

Hi, I would recommend AVL. I've been doing a lot of movings in my life (more than I would like) and this was the first one that I truly was happy from end-to-end. Everything was ok... I'm pleased with the service and the price I paid.

Resolved.

Everything was great with American Van Lines. The price wasn't necessarily the lowest but I had a good experience talking to the representative on the phone. Then they called ahead of time to tell me when they were gonna be coming. When the guys got there to do the move, everyone was wonderful. They told me what they were gonna do and they did it. We got everything done in time and everyone was very nice and pleasant.

I got an estimate from American Van Lines and they met that estimate to my satisfaction.

I could not have asked for a better moving experience. I received proactive calls and emails about when my movers would arrive and they called me the day before to notify me of the two-hour window. They were on time and very helpful. They worked hard, fast, and were careful with my belongings.

I'd recommend American Van Lines. They came when they said they were going to come, and the crew was courteous. It worked out fine. The moving coordinator was a really nice guy and very helpful. I didn't have any problems with the moving consultant, but on the other end, my sister kept calling to ask for information and the woman never returned the calls. She was very upset with her.

I had a very good experience with American Van Lines. I would recommend them to anyone.

I had to move because of a job so I hired American Van Lines. The move is about 50 miles. The moving consultant was great, handled everything promptly and nicely. The crew was very cooperative. I asked questions and was able to answer things at the same time and everything was good. They were very fast and they got everything done in less time than they expected.

The guys who moved me were several hours late due to the earlier job running long. It was New Year's Eve, rainy and dark. They were tired but they got the move completed in the scheduled amount of time. They were very friendly and handled the pressure well.

Unfortunately the day we were to move didn't happen, they ended up being too busy, so we lost having our cable service hooked up. Then, your company called back and said have to come the NEXT DAY! Fortunately we had a place to stay the extra night and had to bring all our personal stuff back with us. We had everything in the new apartment. The next morning when the truck arrived, we have to say we were pleased with the men. They had a tough job, because of the size and weight of our furniture, but, they were successful, with no problems.

This was by far the easiest and least stressful move I have been involved with and I have moved over a dozen times in my life. Everyone I dealt with was professional, helpful and friendly. Not a whole minute passed from the time I hit the "Enter" key on the website and my phone ringing with AVL calling. The representative easily set up the move and the cost was very reasonable (it was half the cost of another quote I got). My personal customer service lady called me immediately to let me know she would answer any questions or address any concerns I might have throughout the entire moving process. She called me several times to make sure everything was going as expected, even after the move. The movers were awesome. Overall I am extremely happy with the job everyone did and would highly recommend AVL to family and friends.

Movers were nice, friendly and helpful and made moving very easy and stress free.

The movers on both ends were courteous and patient. They went the extra mile to facilitate us. Marcus our expeditor followed the move from inception to drop off with very caring scheduling that fitted our needs. He even called after the move in to check if we were satisfied which we were--yes, we would use and recommend American Van Lines.

Good company. We would use this company again. Very professional.

The movers were professional, fast and friendly. I didn't have to do anything but vacuum after the move. I would definitely recommend using them.

Resolved.

I was satisfied with the service that we received from the company and the quick response to our questions and comments. The crew arrived at 9am and start moving things with no issues and no problems. We were able to complete the move and delivery to the new place in time with no problems as of now. We are still unpacking boxes so it is hard to say that nothing broke but so far we are happy with the experience and services provided by the company and the crew. Great job!

I was pleasantly surprised by the end of the experience. The driver was very experienced and pleasant. They revealed many rules and costs on the day of the move--bad. Dealing with a big company was frustrating. Marcus was helpful.

The moving coordinator and moving consultant from American Van Lines were very helpful. The moving crew moved quickly and was trying to be as accommodating as possible. They were organized and there was virtually nothing broken or scratched. Those were my biggest concerns going into it. I've never used a moving company before, I always did it by myself but they did a better job than I would have done.

I needed a moving company to move my household goods from a vacation home in NV to our home in MI. I had no idea who to hire, but a couple of reviews online convinced me to try American Van Lines. The crew that picked up our load in NV were very good about making sure that everything would make it home. When it was delivered, it was as good as when it left NV. If I have any more moves, I would not hesitate to use them again.

American Van Lines brought some items that I explicitly told them not to bring and it was a big problem. I wasn’t happy about it but they compensated me for it on the weight. They took the unwanted items off the bill. Additionally, they could do better with the quotation. They quoted me but were really iffy about weight and just gave me an estimate. I showed them everything and they were supposed to gather the weight from that which of course exceeded beyond that quite a bit. The moving guys were good though and I was satisfied. The chest wasn’t damaged. Maybe a nick on one of the things but life is life. Overall, it wasn’t bad but it wasn’t the best experience.

It was mostly a pleasant experience. However it would behoove American Van Lines to provide better estimates as the final price was almost 50 percent more than the estimated price. Many people would consider this price gouging and a shady practice.

Overall, a good dependable company to handle your move. Friendly customer service, and took the time to answer all my questions. All my items arrived within the dates given and in good condition. The only negative I have would be the communication could have been better as the delivery date approached. Ended up wasting a day and a half because the driver had travel problems but didn't post an update. Other than that, they kept me informed and were very professional. The rates were a little more than I hoped but in the end, it was well worth it. Satisfied customer here!

UPDATE: My husband and I both received phone calls from American Van Line's Customer Service Manager, Yesenia. She apologized and worked diligently to make things right.

Movers were very nice and professional. Very well coordinated with management from the beginning. They delivered all my belongings on the agreed date and helped putting all back together and in place. In general, I'm very happy with American Van Lines moving services.

Delivered when estimated. All items arrived undamaged. A bit pricey but well worth the price!

The initial American Van Lines representative that I spoke with was consistent. He fulfilled all my requests. He was very good with the estimate and there were no changes after he quoted me an amount.

I was happy with the scheduling, the accuracy of the quote I was given, and the work of the movers.

The moving consultant of American Van Lines did a good job. Their moving crew took care of everything too. Everything came in good shape. The only problem that we had was that it seemed like it was a week longer than when it should've been but we managed okay. I guess they were loading and had more to pick up on the way down so our wait was extended out about five days longer than expected. But we'll definitely use them again.

I had to move long distance out of state by choice for work. The actual movers were great, but it was weird that in order to get my business, I was lied to about American Van Lines not being a broker in the beginning. The salesperson assured me several times that American Van Lines was not a broker, but they are. On the day of the move, these people from a different company are at my place. There was a lot of confusion on how they should be paid. The person that did the actual moving lost money as I would have paid American Van Lines instead of him directly for his portion of the deal. I had no idea that American Van Lines took the deposit, kept it for themselves, and only paid the mover the amount at the end. So the mover only made 50% of the deal when American Van Lines didn't do anything except give them jobs. I don't think I would use American Van Lines again because of that.

I was pleased with American Van Lines' moving coordinator and their consultant. The crew wrapped the furniture and moved it in a shorter amount of time than was allotted. They did a good job and I already have recommended them to a friend.

I want to start out by saying I hardly write reviews especially negative ones. But I need to make people aware of what I went through with this moving company. We contacted several moving companies and read reviews for each of the moving companies. The best review were for American Van Lines. We like the fact that they said they DO NOT outsource the moving to other companies. We had very specific dates that we had to move out by, we gave them a 2-3 day window of course.

The movers from came later so that wasn't good. We had to wait about 30 to 45 minutes before they came. However, the moving part was fine. So overall, my experience with American Van Lines was good.

American Van Lines is an amazing company. I heard about them from a friend of a friend, used them for my move and would recommend them.

The movers were professional and took their time to wrap everything properly. Communication could have been better in regards to length of move. Driver told me to call dispatch, dispatch told me to ask driver when load would be delivered.

The service of American Van Lines was great. Their moving consultant was really great and was always able to answer the questions. We work on the schedule together and the number of items. The estimate was pretty accurate as well. Recommended.

I had an overall great experience with American Van Lines about six months ago. They were a good group that were all very friendly and worked quickly. There were no damages.

My boss’ cousin told us about American Van Lines. Their moving coordinator was really nice and helped me a lot. Also, my interactions with the crew during and on the day of the move was really smooth - they were very helpful. Everything went really well.

I have used American Van Lines in the past but the first time I heard about them was when they used to be MVM. They did a wonderful job.

The moving coordinator was great and the crew during the move were fine. However, their consultant who helped me plan all the details of my move was not so great. She was tough to reach and didn't really give me a lot of ideas about the times that the movers were coming to my house.

American Van Lines' moving consultants who helped us were good. The same guys that moved us down were going to move us back. They were very nice to us and that’s the reason why we committed to them. Their moving crew were very accommodating, courteous and good. I liked them. I hope it would be the same once they send them back to pick us up. They were really nice. These guys were a lot of fun to be around and I told them, “When we come back in the spring, we’re going to call you guys.” We love American Van Lines.

Moving with American Van Lines was pleasant, except for one thing—they were not able to move this one item, even though I had made it very clear to them how heavy it was. I expected them to be prepared to move that, but now this item is still stuck in New Jersey. But other than that, they were fine.

The man that booked both my daughter’s move and our move was great. The drivers were punctual and damage was minimal. Over the years, we have moved 15 times with the military with a sergeant standing there, making sure that they were doing a good job, and American Van was even better than that. They were great, and we've used them twice.

There was a little confusion with the job between the moving coordinator and the crew. And, they were giving me two different stories where the moving coordinator said I quoted everything and the crew was telling another thing. So I said to the moving crew that he has to take that up with the people from the office. But I didn't really make any changes so I guess he did take it up with the company. Other than that, everything went fine. On the day of the move, the crews were efficient and fast. I have no complaints with them, but better communication internally would be good.

I was happy with my movers. The driver (Aldo) contacted me prior to arrival (which was suppose to be at 2 pm). He arrived at 1 pm and was thorough in explaining how he was going to work. He kept us informed as they worked each room and even showed me how he was packing some items. Upon delivery very efficient and helpful. They made every attempt to assist with the correct placement of furniture. I would recommend to a friend.

I had a great experience with American Van Lines. Their staff were very good and helpful. Their truck drivers were great, too. I would definitely recommend them to a friend.

Everything was great & Raphael & the guys all did an excellent job. Brian ** was also very helpful.

We had a good experience with American Van Lines. The only thing was that I have one little piece that was missing off of an old piece of furniture we had. We got to looking for this after we moved in and couldn't find it. I called them and they looked around, but they couldn't find it either. But other than that, there was no problem. They did a good job and the guys were great. As a matter of fact, they pushed us to get things done, which was unusual.

I moved from Niagara Falls, New York to Southport, North Carolina. My things needed to be moved into a storage unit. And then a month later I unpacked the storage unit. I was very pleased with the men from American Van Lines that came to pick the furniture up and the way that they packed it. There were three challenging items and I didn't get them right away. Unfortunately, they somehow misplaced the storage unit number and put my materials in a smaller storage unit. This happened during the Fourth of July so there weren't people at the unit that could've helped them out.

I've used American Van Lines three times. If I can afford it, every time I move I'll always use them. They're the most fabulous moving company I've ever dealt with. The last time I moved, I requested the three guys that moved me the time before (MBM Moving out of Greensboro) and the company granted that wish. Those three guys are like family to me. I can't say enough good stuff about that company. We also became friends with the guy that followed up with me, Jason. Based on my overall experience with them, I would recommend them to a friend.

The team sent by American was awesome. Everything happened as expected, no surprises. The movers were great - handled everything efficiently and with all due care. They took care of everything. I don't have a single complaint. I would definitely use this company again.

Our overall experience with American Van Lines was wonderful. I moved so many different times recently. I made a big move to Tampa from Clearwater. I did a local move and I got American Van Lines for the other move too. Also, I had them when we moved into a condo, which we're not used to living in. When we moved in, the manager of the condo said he wished everyone was this professional.

This was my first time hiring movers and I have to say that I am 100% satisfied with the experience. From the initial quote to the move itself, very satisfied. I would definitely recommend to friends/family! And I plan to use AVL again as well!

My issue has been resolved concerning my hand cart. I had a pleasant experience over all with my long distance move.

I had a very good experience with American Van Lines. I liked their drivers - they were very helpful and they did well. I'm very satisfied.

All in all, my move with American Van Lines itself was fine. I loved the guys and the way they took care of things, but the time frame was a little iffy. The moving coordinator was very good. The crew of three fellows that came to move me was awesome too, and they packed everything very carefully. However, since I was widowed I just had part of a load. When I signed to get it they said, “Well, because you’re not a full load it could be about three days. Just let us know when you can accept.“ Which is fine, I understand that because I’m not a full load so I probably have to share it with one or two other families. I had to have my furniture stored until I got my home in Kansas but when the time to accept actually came, they said, “No, it could be up to three weeks that you have to wait for your furniture.” I was never told that upfront or I wouldn’t have waited three weeks. That's where the downside came.

Brian ** was our first point of contact. He brought over boxes for us to pack and quotes us a flat rate for ship, which was approximately $1500 less than a competitor. On moving day, the three movers came early and were very fast and very organized when it came to moving everything onto the truck. They quickly brought the boxes into our new residences and then left. It was a wonderful experience - by far the smoothest experience of our whole moving process. I would highly recommend American Van Lines to anyone who needs movers. Professional, quick, thorough, gentle, and strong.

I had a friend who did a painless cross-country move from Virginia to California so I asked them, "Who did you use?" and he said, "American. Don't use anybody else." I inquired into some other local moving company and it turned out that American was the best and I had a couple other referrals as well. The best part of my move was when I had to make some revisions in the address because I entered them wrong. The consultant helped me set up the whole thing, answered my questions, persuaded me and boosted my confidence. He called me back and stayed in touch with me afterwards. The packing and unloading crew were fantastic. I showed them what was going and what was staying and they were incredibly fast and gentle with my things. They gave me advice on how to move some of the things around once they got here. That was the easiest moving experience that I could have imagined and if I move again, I would not hesitate to call them.

Dependable, on time, efficient, helpful, worked together to get the job done, polite. After they completed the job they asked if there was anything else they could do for us.

I had a very good experience using American Van Lines. The guys were diligent in helping me. I'm a single woman that's had several spine surgeries so they were very kind. Our timing was terrible because they had to drive out of the way to get to a weigh station. Late getting to the house and then late leaving but they stayed until everything was absolutely done. They were great and I would recommend them to a friend.

My move could not have gone any smoother. From the sales visit to the pickup and delivery of my property, everyone was professional and courteous. Overall I rate American as the best moving experience I have EVER had.

I will totally use American Van Lines again. They were fantastic and excellent. The two guys that packed up my stuff were absolutely incredible and fabulous. Nothing was broken. And the guys that unloaded the truck here were also brilliant. I've actually recommended them a bunch of times to other people because it was a seamless and perfect experience. I couldn't believe it.

American Van Lines called me and has attempted to make it right. In this day and age, you don't see that a lot. I would give American Van Lines 5 stars. Thanks!

I had a nice experience. Very pleasant, professional guys showed up on both ends of the move and the office personnel were also knowledgeable and communicated very well.

I had a job change so I needed to move and moving with American Van Lines was probably the most professional move I ever had. Their moving coordinator was excellent and my experience with their moving consultant was very good and he was very prompt and responsive. In addition, the moving crew were very professional, they kept working, and did a thorough job of wrapping everything so it was also a good experience.

I needed someplace who could do storage and move me. I had to store stuff through for about three months. So I looked online and went with American Van Lines and the whole experience was very good. I would recommend them to a friend.

American Van Lines operated well. My only issue was that they came a little late and didn’t call me. It was a struggle to find out where they were and when they would arrive, but once they got into the work, everything was great.

American Van Lines was fantastic! I've known about them when I went to the Better Business Bureau website and looked at movers with great ratings. The moving coordinator I spoke with when I initially called in did a great job; he went through everything thoroughly and answered all my questions. The moving consultant who helped me plan all the details of my move was fantastic. The moving crew was also fantastic; they worked super hard with us, and they were on top of everything. They went above and beyond. My only issue is that I had to reach out to several different people. We had a couple of items that were damaged, which happens when moving, and I had to call four different phone numbers before I finally got a resolution and process for the damages. I'd recommend them.

The people from American Van Lines were very nice. It was one of those situations where it had to be out of there quickly and they sent the truck, and then moved the next day. They were wonderful, and they worked very hard with me. They made it easier for me as they were on time, and they did what they had to do.

Our overall experience with American Van Lines would have been great until November 22nd or somewhere shortly thereafter. We have discovered that there was a box that did not get onto our load.

Our move with American Van Lines initially went very well. We were able to come up with a date and got payment figured out. However, it concerns me when they said we're going to deal with the move all in one day and that has not been my experience. Moreover, on the day of our move, their crew were a couple of hours late and that was not good because I had expressed that they needed to start at 9 a.m. so that they'd be able to complete on time. That did put us in a bit of a situation later on. In summary, there was a lot of damage. We've moved a lot of times and we definitely had the most damage with this move which surprised me because they didn't have to move the stuff more than just putting it on the truck and then taking it out so I was expecting less damage.

American Van Lines' moving coordinator was extremely accommodating. He and his assistant were wonderful, very helpful and prompt in responses to my questions. The moving driver was very professional, well-experienced and efficient. Packers were efficient, fast, polite and professional too. On the day of our move, there was very little space left in the back of the truck so the mattresses, box-springs and my two leather club chairs were stacked on the back end. Four men forced the load in to be able to literally close the doors. I don't know if it was in that process that some damage occurred to some artworks that they specially packed for me as well as four of our furniture pieces, but it's very probable. It did result in quite a claim. I moved 15 times and this was the most damage I've ever had in a move but Baker Insurance took care of it. From the service and the quote I got from them that I felt that was reasonable, I would recommend them.