American Van Lines Reviews

After writing this review, Dave called to resolve the issues with the move. At this point, I consider the multiple issues resolved.

I found out about American Van Lines through a friend and my experience with them was very good. The moving crew was extremely polite and professional—they were excellent. They did a great job!

Everything with the move went great except that everything didn't fit on one truck because I had some big furniture. I tried to explain it to the guy but it would have been better if somebody came to the house to see what I had, rather than trying to explain it over the phone which was difficult to do. The three guys that actually did the move were excellent, helpful and did a great job for me. They took care of me and were very professional. They sent a second truck to pick up the rest of the stuff.

Jeremy and his loading crew were fantastic. They were able to accommodate all our needs. They were focused on the task at hand and completed the job in a very efficient manner. The unloading crew with Jeremy again the lead were just as efficient. Both crews were very interactive with us. I would definitely recommend them to anyone who is moving!! Couldn't have been more pleased.

I received a call to follow up on my previous complaint. They were very apologetic and understanding of my situation and offered a resolution to my issue.

American Van Lines has to be given a gold star because everybody in that group was perfect. They were wonderful and everybody in their system supported me at a time when my husband had just died and I was moving back to Florida. I would recommend them.

Our experience with American Van Lines was very good and I'm very happy with the result. They kept in touch with me regularly, so there were no surprises in terms of my call going to be picked up or dropped. We negotiated a price and a binding estimate and that is exactly what I paid.

This was a new crew from last year that serviced our event. Wade was great and for the most the team did an great job. However, we did have a complaint that the movers had gone into the VIP Hospitality Room and ate food that was not for them. I, as the commencement coordinator stopped two of the employees and told they were not supposed to be in there and certainly not eating the food. They responded they were told that they could. In speaking with Chris **, the Prop Master for the event and the person directing the crew for the day, he did not authorize them or give approval to eat the food. There were people in the VIP room who were upset. Room security alerted me that there were unauthorized individuals in the room. This is unacceptable. In the future, please note, we will not be providing food or refreshments for the crew. Please ask them to be prepared with their own snacks and beverages for the day.

American Van Lines was terrific. Their moving crew were professional, very timely, friendly and organized, and they moved a grand piano, too. It was great.

The gentleman who did the original deal with me was good. He helped me accommodate my situation with the changes. However, the logistics department was very lax. When it got to the day and time they gave me, they never showed up and no one responded back. It took me forever to find out that the person who contacted me about the moving date was not there anymore. They need to improve on the communications and what was going on. I've moved cross-countries and they were a lot simpler than dealing with American Van Lines. I wasn't totally happy with my experience with the logistics department. They did compensate me though. The driver was the one who really rocked it for me. He made things happen. He worked with me and helped me moving-wise.

The movers did a good job moving our household belongings from Greensboro to Belmont.

American Van Lines was referred by a colleague through another moving company. The moving coordinator was friendly and he was trying his best to figure out the date that would work for us. The conversation was definitely pleasant and I felt very comfortable with him. I just wish that they had more dates available that was closer to that date since we ended up having to reschedule a couple of times. On the day of the move, my husband was there. He totally felt like they did an amazing job. They were very hardworking and adaptable too.

Great service and customer relation. I had a slight issue with communication to the actual company delivering my stuff but they quickly responded and fixed the situation. I will definitely be using them again! Thanks American Van Lines! Kimberly is awesome BTW.

Very friendly and informative.

I heard about American Van Lines through work. Everything about the move went well, and the moving crew was very good.

American Van Lines has its good and bad points. The people that did the work were absolutely excellent and did a great job in transporting. There was a bit of confusion at the end because they were not able to bring their whole truck nearer which cost us additional. We moved into a condo so they had restrictions about the length of the vehicle as well as the times that they were allowed. So it turned out to be a double jeopardy because they couldn't move in on a weekend and the drivers had to park the truck, come back on a Monday and rent a smaller truck. It was an unexpected cost. If they cleared those things in advance, it would avoid a whole lot of confusion for folks.

The movers were kind, generous, and conscientious when they arrived to picked up my stuff. They were hardworking and personable and frankly made my move a total pleasure during the hours they were at my home. The gentleman I spoke to who was responsible for the final delivery was also very kind though we only spoke on the phone as they arrived 2 days early. Across the board the movers arrived early on both accounts and worked very efficiently. The representatives I spoke with on the phone were also very nice and helpful. Everything seems to have arrived in good shape. Thank you very much for your amazing service!

I have moved more than I care to remember but this move was the best. Both the pickup crew and the delivery crew were thorough, friendly and very competent. I did lose one floor lamp and am waiting for Victor to let me know if it was found but I would ask for these folks again if I ever move... Which I hope I never will. Thanks.

I had to do all of talking with American Van Lines over the phone because I wasn't in the state. I had a friend go and coordinate it all and they made it very easy for us to talk to them before the move. I talked to different people throughout the moving process but everybody was very kind, understanding and helpful. It was a very good and easy experience in general.

Could not have been a smoother more efficient move. Guys were great! Would definitely recommend this company anytime.

American Van Lines is quick and efficient, and it was I a positive experience with them.

I have never had a more excellent experience with a moving company. The moving crew (Mike D. and crew) showed genuine care and concern throughout the entire move process with the utmost professionalism. Without a doubt, this is the only company I will contact for future moves.

I dealt with Leslie **. She helped me make all the arrangements to make sure the crew was on time and prepared to do the job. She was always quick to assist whenever I called with any questions. I feel that she was very professional in all emails and phone calls. I have no complaints with her at all. The crew that I worked with were very mannerly and worked efficiently. They were a young crew and I feel that if they continue to work as they did with us they will continue to be very valuable to the company. We look forward to having MBM complete our next move.

We left Florida to move to California Our calls to American Van Lines were returned promptly. Communication was good between the consultant, the customer service person, and the delivery people. Both the pack up team and delivery team were professional, showed up and did as expected. They worked efficiently, cleanly, neatly and everything arrived intact. The entire move was much better than I expected hoped for with any moving company. People that do good work should be acknowledged, and they did a good job.

MBM / American have been proactive in resolving our issues. We have resolved the insurance claim with company. They have also taken corrective action and fired the employee that handled our move.

The move from Ga to NC - Everything moved okay.

The guys who helped were professional. I would use them again.

The crew doing the loading and unloading were very good. They took great care in packing everything and making sure all furniture was wrapped well. They were professional and respectful.

We are very satisfied with the overall move by the American Van Lines crews. The guys who picked up the furniture and other items were very courteous and professional. They moved some furniture back into the room we vacated, which we greatly appreciated. The guys who brought in the furniture here in NC were also very professional and helpful in moving some stuff in order to make room for the things we moved. We are very happy with this company.

The movers was very polite and had great customer service.

The process from the sales quote to the delivery went pretty well. The only downside was that the truck had a mechanical issue which delayed the delivery a week, but they were still within the time quoted for delivery.

I was very pleased with American Van Lines' service. Everybody there was on time and helpful. The moving coordinator called me often and worked on my schedule and what would be the best. Also, the moving consultant was very good and the crew that came out and did the actual move were exceptionally nice. They were most helpful and fabulous especially that I was all by myself and I’m an elderly person. That's why I recommended them to people who I know are thinking about moving.

My husband transferred his job so we used American Van Lines when moving. Their moving guys were efficient and were in and out in less than two hours. Everybody that we dealt with was pleasant, courteous and professional. I would recommend American Van Lines.

We moved because my wife got a new job. The moving coordinator who assisted with the purchase provided me with a good rate, and was able to answer all my questions. Everything went pretty smooth on the day of our move. I had no complaints, even though I've heard a lot of horror stories. On my end, there's a bit of a scheduling disaster, with the settlement date with the seller, the realtor. But they were accommodating, making last minute changes, pushing the delivery back a day, later than expected. All in all, I think the experience went pretty well. I would recommend them to a friend.

The movers were great had no issues, they went above and beyond, especially with the weather conditions the day of the move. Victor was very professional and kept in contact to make sure there was no issues, which was great! Definitely will use them again.

The moving coordinator was very professional and answered all my questions. Everything was good and things went smoothly. American Van Lines did a great job.

I used American Van Lines on a prior move, and used them again on a move back in February. We moved out of a rental apartment into a home, and everything went fine. The moving consultant who helped with all the details of the move, as well as the moving crew were also fine. I would recommend them.

My experience with American Van Lines was superior in every way - best price, best customer service, best movers and most efficient and timely delivery. I contacted three companies on Tuesday before Thanksgiving week, to move furniture that Saturday from Florida to Colorado. I called American Van Lines, PODs and Allied. PODs got back first with an electronic estimate, and I called their phone representative said "yes, we can deliver a POD and have availability Thanksgiving weekend. I called back PODs to schedule 12 hours later, and they said "oh no, we are three weeks out."

American Van Lines' coordinator was extremely helpful over the phone. It was a stressful time for me and everybody, but they all were fantastic. They took care of everything and they allowed me to breathe, which was nice.

My apartment was being renovated and I had to move to another so I used American Van Lines. I had a good experience with the moving consultant and the crew. I'm probably going to use them again around June because I'm moving to Florida. I'd definitely recommend them.

Overall, it was a good experience with American Van Lines. Their staff answered all my questions and queries, and were careful with my belongings.

Joseph, American Van Lines' fantastic and very helpful sales guy, worked with my nervousness and bad experiences in the past. He was able to work out a private, dedicated truck for me and brought the price down closer to my budget. Then two gentlemen came to load everything up - they were very careful with our stuff.

Having problems in one area of our move, my first survey was very negative toward one customer service representative. I must say that I was extremely impressed with the follow up from American Van Lines. I was contacted shortly after my survey by a customer service manager, then the owner himself. They showed me genuine concern about the problems we had and took care of it at both ends.

We moved a year ago and everything went fine with American Van Lines. They're nice people. I would recommend them to a friend.

I'd heard about American Van Lines before, and when I got ready to move I did a Google search and some homework and due diligence, calling to get the best rates and trying to see which service was going to have more pages to what my needs were. Their consultants spoke with me to get a general list of those things that needed to be moved and gave me an estimate as to how much time it would take, so the communication was extremely good. The movers arrived in a timely manner and did exactly what they were tasked with doing. They were extremely professional in their communication with me before and during the move, so they did a great job. I was extremely satisfied with their service and would most definitely recommend it to those who are currently planning to move.

We sold our old home and moved to a new home. We used American Van Lines and we had a good camaraderie with their moving coordinator and consultant. Their moving crew were very professional as well.

I came across American Van Lines when I went online to look for storage movers. On the day of the move, the crew seemed to be very careful and good. However they should've been trained a little bit about folding soft goods and packaging, but, overall, I was quite satisfied with them.

We were happy with American Van Lines. They were very upfront and forward, from the time the gentlemen came to set up the plans, and it worked well. The guys who did the moving were very careful and meticulous wrapping our furniture, so when we moved out of our storage unit that we’re in right now, we plan to call American Van Lines again. They were excellent.

American Van Lines did very good with moving our furniture. The guy on the phone was right on the money. He told me where to come, he got me some boxes, and gave me a price. Exactly what I'm looking and the price was right. The time they said they'd be there, they were right there. The two movers were great, too. They got the work done in an hour and a half.

For my experience with American Van Lines, I'd say out of 100%, I'd give them 90%. I had a decent experience with them, however there was only one negative thing. The only reason I went with them is they said they can move a safe that I had in my garage and that was the one thing they could not do, I had to do it myself.

My overall experience with American Van Lines has been good, and I’m happy with the service.

I called American Van Lines and the rep gave me a quote which I analyzed through the pricing structure. Then I called her again and said I agreed to the date and then she set it up. The crew was great, efficient, and got everything done ahead of schedule. I would go with them again.

My wife coordinated our move to Austin with the moving consultant from American Van Lines. However, it took 24 hours before the consultant got back to get some specifics in terms of the delivery dates. It is less than ideal but nothing too major. And on the date of our move, it was raining in Austin and it was nice because the moving crew didn't make a mess and they did a really good job with loading and unloading.

American Van Lines was recommended by one of our friends. The moving coordinator who assisted us was great. He was good and helpful, answered any questions, and gave us his extension so we could talk to him when we had to go through all the recordings and stuff. On the day of our move, we had good interactions with our moving crew and we like them a lot. The only thing we had a hard time with when they shipped our stuff was getting it delivered. It took about two weeks to contact people, so we kept calling our coordinator who helped us set up the move, and he was helpful in getting people moving on it. That was frustrating, but we were happy we had the coordinator for it.

I used American Van Lines - drivers were excellent. We had a problem with billing, but it was resolved. I would use them again!

With American Van Lines, everything was good up until right at the end. It was just a particular individual that I had to contact to find times and all kinds of stuff - wasn't the easiest individual to get a hold of. Other than that, the moving crew was excellent.

I used American Van Lines for my move from New York to Florida. Their consultant was very good in helping me plan the details and the moving coordinator assisted me well. And, their moving crew was excellent. They packed everything really well and took care of the items. I have used them a couple of months ago and they've always been very good on being on time, packing the house up, shipping it out and putting it back. I would recommend them to a friend.

The service was good.

My movers, Wade and JJ, were great. They were professional and efficient. My only issue was with the customer service department. They were slow and made me go through multiple hoops just to pay with a credit card. They also misplaced faxes I sent them.

I had an excellent experience with American Van Lines. I didn't claim it yet, but there was a gash in the corner of my fireplace, but they did really well. They were very helpful, handled the move beautifully and everything was delivered on time so I was very pleased.

I've used American Van Lines three times. Their moving coordinator during my most recent claim kept up-to-date with me on the delivery date, how everything was going, and he checked in on me afterwards. Their moving crew was also great. They were super-fast and did a lot more stuff than what we had thought they were going to do. They are awesome. If I have to move again, which I hope I don't, I will use them again for the fourth time.

I didn't have any problems with American Van Lines. Their moving consultant was great and he did a nice job. Their moving crew were good too. They never stopped moving. I would recommend them.

I was very happy with American Van Lines. The guys were fast, helpful, great and fabulous. They're probably the nicest people I ever dealt with as far as moving.

I had a very positive experience with American Van Lines. Peter, a very nice gentleman, came out and did the estimate. I was pleased with the estimate and the service. Moving crew were excellent! There were three gentlemen and it wasn't a large move, but I was moving out of county. It was a couple of hours away. They were on time, gentle, nothing broke and they took care of everything. They were really nice because I was moving into a home that was just built and the carpeting wasn't down so they accommodated everything in the area they had to accommodate. I was absolutely pleased. I've already recommended American Van Lines.

My boyfriend works for Guilford County and they get a discount when they use American Van Lines' service. Their staff were great and helpful and the moving crew was wonderful. However, the only complaint I have was that they didn't know until very late on the day before what time they would be at my house. That wasn't their fault, but it would've been a little helpful to know a little sooner.

The workers were wonderful - easy to work with and fun. They took great care of our belongings.

The team was friendly and helpful. I was moved out of my apartment in 2 hours! Now if I can get a date for my goods to arrive here in Mississippi I will be very happy. No idea if anything has broken yet, so I will stay with 4 stars for now.

The moving consultant was fine. However, I don't really know how it works when you're dealing with someone on the phone and then the movers come, they are like, "Oh yeah, you're gonna pay a lot more because you have more stuff than you said," which I didn't. I would recommend them to a friend for sure, but they need to figure it out because we're moving that house and we have boxes and the price magically became $2,000 more. That's a major thing and we probably won't use their company from now on and try to do it on our own.

The moving coordinator at American Van Lines was presentable, clear, and concise and I didn't feel he was being too pushy. There were a couple of bumps on the road but those things happen. Their drivers were very helpful and efficient too. There was a problem at the end where they had to physically take all the furniture off the truck and walk it down my driveway. And they didn't have to do that because that went against the contract, but they did it anyway and that was a huge help. I recommended them to my mother.

With the help of the moving consultant, planning the details of my move was pretty smooth. The crew that did the move was extremely good. American Van Lines did go above and beyond.

My father who lived in Connecticut passed away and I was responsible for setting up moves of my parents' stuff to my brother, sister, and myself - all of us living in different parts of the country. I was researching online about movers and calling people. I felt good when I talked to the people at American Van Lines so I hired them. I pretty much told them what I want to do and the consultant said they can do it. Their coordinator was great - kept me up-to-date about the projected times and if there were changes. I felt that the move was really well-handled. I'd never had anything like that done for me before, so that was great.

American Van Lines' moving coordinator quoted me a good figure. Meanwhile, I couldn’t have had a better experience with the moving crew. They came in, wrapped my stuff and took good care of it. They took it from house A to house B and they set what they took out back up. They made sure it was not damaged and had me verify it was not damaged. They were very cordial and respectful to the other people I had in the house helping me. I couldn’t have asked for a better moving group. I highly recommended them.

I am happy because American Van Lines comes on time and pick up my stuff. Now when I'll reach in NC, I would like to be more happy if they delivered my stuff on time.

I’ve used American Van Lines twice and the same moving coordinator assisted me both times in this area. He was an excellent communicator and everything was done exactly like he said it would be. Also, the moving crew on the day of my move was excellent. They’re very professional people.

Ahead of schedule and no damage. Good communication between dispatch, driver and I. Would use again, and will use again in near future.

I used AVL for a 30-mile move. Their moving consultant was more than detailed and helpful, while the moving crew was very productive. They finished the job within the estimated time. It was very good and satisfactory.

AVL was able to get my house (1,600 sq ft) moved (and partially packed) NY to GA with less than a week notice of my pickup date in which another vendor left me out to dry. They used a subcontractor to do the work, who were pleasant, efficient and accurate. Communication from the sub supplier could have been better, but AVL was top notch. AVL was honest about all charges and costs upfront and there were no surprises!

The coordinator was very friendly and good. The same goes with the consultant that went to my house to plan the details of my move. He was friendly and helpful. Plus, the moving crew was very quick and efficient. I have no complaints with American Van Lines.

I have a very good experience with American Van Lines. The movers themselves were very helpful. Rick and Tucker are really, really amazing. And the guy who had helped me through it all, Johnny who's based in Florida, was just very, very helpful through the whole process. He explained the entire process and what to expect, so it was great.

I would like to commend American Van Lines for going out of their way to make amends for a not so great moving experience. I was contacted by the president of the company and several members of his staff, they were focused on getting to the bottom of my previous negative review. I explained to them my situation and they went above and beyond my expectations to make things better. I was very impressed with how they handled the problem. American Van Lines gets two thumbs up from me and I will definitely give them another shot in the future, I would recommend them. Thanks American Van Lines.

Movers were on time and nothing was damaged. Very satisfied with this move.

Your boys work hard in a safe manner and fast.

I can't express how amazing and smoothly American Van Lines made this move! First, one word BERNIE. Bernie ** made this move AMAZING! We moved from DC to TX and only had a couple of weeks before my husband started his job. From the first moment when I talked to Bernie about our move he made me feel comfortable, didn't overpromise anything and explained the company. He was also very patient as my phone was acting up along with a crazy 2 1/2 yr old in the background.

The moving coordinator from American Van Lines was good and the moving crew was great. Also, the manager of the move was very impressive. He was helpful, resourceful, and was able to take care of everything. Although, the process of planning the move out one day and having a window is a little frustrating. Other than that, I'm happy with the service.

I used American Van Lines in January of last year and I just used them at the end of August and it's been totally different experiences. The first one was excellent. They were like cracker-jack, you could tell these worked together forever. And they shrink wrapped everything and they took care of everything. Everything was like clockwork and it was fabulous. The second time, it was double the price for exactly the same furniture because it was a different time of year. January was 1600 and then I paid 3500 to move in August and I wasn't happy about that but nothing I could do and I even said to them, "I'm a repeat customer."

American Van Lines was very good. They were careful, wrapped everything, and the guys were very, very attentive to everything. I'm very happy with them.

American Van Lines followed through with everything they said they would do. They arrived on time and safely transported our belongings without incident. The moving crew was the best! Extremely professional, friendly and accommodating. They worked nonstop both loading and unloading our possessions with utmost care. I highly recommend this group and if I ever move again American Van Lines will be the people I will call.

Our experience with American Van Lines ended well, but there were a few hiccups. They need to improve their scheduling and customer service since our delivery got rescheduled about four or five times. But that was the only downside. Our things were delivered intact and the moving crew, both at the source and destination, were great.

My wife's a real estate agent. She had done some advertising about the house being up for sale, then American Van Lines sent me an advertisement. They were excellent. They came in with a lock code. From the estimator to the movers, they were really good. They were quick and fast, too.

I switched States because of my job and found American Van Lines online as being one of the most highly recommended companies. The moving coordinator was always very responsive and present. He answered all the questions I had and was very reassuring. The moving crew were also very efficient and knowledgeable. It was the best American packing job I ever had done. It's just that the communication between all the parties wasn't. There were four people that I talked with - the movers directly and the moving company that managed the movers. Then I talked to someone who was organizing the time, letting me know sort of the status of the actual move and then the person who originally took my payment and created all the contract. There was confusion about who did what and how but I can understand that when you go through third parties.

I received a perfect service from American Van lines, however they changed the agreement on the price of the boxes. We had a lot of furniture and there was some misunderstanding regarding the size of the house, so in the end the price was a little bit more. Other than that, I’m happy with the service, and would advise them to be very sure about the quotation.

My experience with American Van Lines was good. They arranged for transportation of my belongings during my move from Ohio to Louisiana. There was some damage caused during the transportation, but American Van Lines is in the process of assessing the damage.

I was extremely pleased with the entire process for this move. Tim was extremely helpful as was my customer service rep. The two young men who came to move me were excellent. Arrived on time, packed everything in the truck in a short time and unloaded with everything in perfect shape. Not only were they excellent movers, but very polite and respectful young men. As a Senior Citizen, this means a great deal to me. Too often polite is missing. I could not have been more pleased with the service.

The moving consultants of American Van Lines were good, and the moving crew knew everything. Everything was timely and nothing got broken.

I was looking online when I found American Van Lines and got a quote. My experience with the moving consultant was good. I don't have any complaints. As for the moving crew, two of their guys were very professional and very cordial. They did everything I asked them to do. There was this other guy though, whom when I was telling them that I didn't want them all to break anything and that they needed to be careful, turned around and said, "you act like you don't trust us." I said, "you know, I've moved before and things get broken. And no, I don't trust that you're not going to break anything." And then he said something else. I think it was just his personality. He said something else and my answer to his next comment, which I don't remember, was, "if you don't want to be here, you need to leave before we get started." And he's like, "oh no, you know, I'm okay." So I said "okay". We started out like that and then it got better.

Tyrone and Adain did a great job. Wish they had come on first day of 3-day window. Wish they had been 4 people like these two.

The AVL moving crew was quick and thorough, but some things got broken because they weren't wrapped well enough. Meanwhile, the moving coordinator was very professional and took care of our furnishings well. I'm a happy customer.

The people who packed the stuff did a pretty good job packing and unpacking. Everything came out in good shape. I have one item that the bottom has been hit and I don't know how it happened. I also have one window cupboard, that the top has been slightly damaged. The paint has gone off but otherwise, there was nothing broken. The only thing that I was not satisfied with was the response from the lady who was in charge of the repacking, she was very difficult to get hold of. I've used American Van Lines many times when I was working for the airlines and I was moving from country to country. Every time the airline paid for it but this time it was me who paid for it. The important part of it was it worked out very well.

Movers were prompt, efficient, courteous, and professional. Would recommend this particular crew without hesitation.

Marcus was great throughout the whole move. He kept me informed of the process. My only complaint came from the drivers the day before my belongings arrived. They didn't show up when they said they were going to and then wanted to charge me extra to re-arrange the time. Thanks to Marcus, everything was resolved without incidence.

I've made a 300-mile move due to change of work. My experience with the people at American Van Lines from the moving consultant down to the crew was good. Their productivity was very good.

I got an advertisement in the mail box about American Van Lines and they were great. The moving consultant knew what he was talking about. The only complaint I have is that they forgot to put the center rail on my bed. I didn't realize it until I went to bed that night. Everything else went all right.

Good experience moving with American Van Lines. Their productivity is good but they're a little bit uncoordinated.

American Van Lines was good. The drivers were professional and knew what they were doing. We ended up with one broken cable; everything else is okay and we did not file a claim. The big issue that we had was I had called for a quote and they were too busy to come after they hounded me. So we went through it over the phone. And when the drivers came they said that they don't move anything in bags which nobody told me and that if I wanted them moved, I would have to either pay them for cash under the table or call back later for another quote. The move was seven or eight hundred, and we ended up giving them two hundred to move something that should have been included in the quote, and I'm sure they just kept it. It wasn't even a company policy.

I was not pleased using American Van Lines. When they moved the items, there were things that were damaged and lots of things that were broken. But they didn't bring some of the items that they were supposed to have gotten, that were mine, and these are still at the previous residence. And they brought with them to my new residence some of the things that belonged at the previous location and that don't belong to me. I made them aware of that and they were supposed to have made the effort to make the changes. The move took place in August and we're now in December, and it still has not taken place. The last time I talked to them, they were saying, "Oh, it's still gonna happen," and nothing has ever happened.

Everything went fine with the American Van Lines moving consultant we dealt with, and their crew was very good. The crew leader was excellent and he walked me through all the paperwork. Also, I was impressed when one of his helpers who came out of the bedroom told me that I left some money on the counter.

It was a very good experience with American Van Lines. I had a couple broken of broken items, but that's to be expected in a move. Everything, including the moving crew, was very good, excellent and right on target with the estimate.

I've been using American Van Lines for years and everything went on schedule perfectly during my move with them last July. I actually felt bad for them because it was very hot and they worked hard. They were so polite and nice. It was very helpful that their driver kept in touch, so I knew exactly what time to meet him. They were very efficient and on time.

I was very happy for the most part. I had only one piece of furniture that was damaged and that is because they screwed the mounting screws too far in and they came through the front of the wood. If it wasn't for that it would have been a perfect move. I can live with that! The only other problem was they could not deliver all the furniture at once. That would have been ok except the 4 pieces they could not deliver one was the dryer. I would have chosen a different piece. The washer was delivered and the dryer is kind of important so we could wash clothes. Just some constructive suggestions. The people I dealt with were all OUTSTANDING employees and did your company proud. I would recommend you to anyone who asks me if I know a GOOD moving company!

Moving is always stressful. Overall I was very pleased with American Van lines. The only frustration I had was some of the follow up from customer service on the exact time frame of pick up and delivery. Once the movers did arrive, they were amazing! Lexus, John and Patrick were the nicest guys and incredibly professional! If and when I move again, I will specify that I want them as my "moving team"!

I'd recommend American Van Lines. I had a couple of moving coordinators that I worked with and for the most part they were responsive when I asked them questions about delivery dates, they will just get the information needed and either call or e-mail me. The crew during my move was also very nice and I was pleased with them. They got done very quickly and nothing was damaged.

Overall it was a good experience. Movers showed up within the promised time and completed the job without delays considering only two people came instead of the three that were promised in the estimate. During unloading I only had a minor issue that was addressed right away.

We had a good experience moving with American Van Lines. Everything was on time and everybody did a nice job. We are missing a little bit of our Christmas display but we don't know if it was still on the truck or somehow it got misplaced. I like my interaction with their moving consultant. The moving guys were also good. The only problem that we had was the day was that when they load it up that the guy told me, "Give me a price." And I told him I wouldn't go with him, unless that was the exact price that I was gonna pay. I also told him that I was gonna call the cops if you didn't take my stuff back off or give me the same price. I paid for the original quoted price.

The movers show up at 10:30 on November 24. As soon as they arrived, we went over the contract documentation, and the energetic team of three movers started to protect all the furniture to be loaded in the truck. They worked carefully at very high speed avoiding any damage to the articles to be transported. We were pleasantly surprise of their professionalism completing this first step of their labor. Really we were amazed by having such kind of professional workers. They proceeded to load the truck and I inspected the loading operation and accommodation of the furniture to prevent any damage during its transportation to Riviera Beach.

I checked online for moving companies and American Van Lines got good ratings so I contacted them. Their consultant was very good and helpful. I enjoyed talking to him and we went through the move room by room. It was a rather difficult situation because the neighborhood streets were narrow so the driver had difficulty, but he was really good.

We are moving and I was looking for a moving company and I got an estimate from Bekins, then one from American Van Lines. And because American was so much cheaper, we went with them. The consultant was very good and the guys who helped on the day of the move were productive and they liked my dog.

I used American Van Lines last year and had a good experience even though the experts were giving timelines that are different than the actual ones. But, it was a good service and their people gave good support which made it a lot more easy.

I'm happy with my experience with American Van Lines. Their crew was fine, until it came time to pay. We had cash set out and they couldn’t take the cash for some reason. They couldn’t process the payment so it took me about three weeks to get the refund that they were going to give us on Monday.

I looked up a piano moving on the internet, and I might have called some local people, and they told me that I needed to call a moving company, and so I looked American Van Lines up that way. They were great and very efficient. They got there right at the appropriate time.

I went online and read reviews about all the different movers. American Van Lines was the only one that continued to correspond with me out of the ones I picked. I didn't have much response with the coordinator but the guy I exchanged emails with was fabulous. He’s the first contact I had through email and when I sent him an email if he could give me a call, he called me in five minutes. Our move was out of the ordinary because it was in two locations in two different towns that had to be picked up and I was very pleased with absolutely everything. I didn't have to be at the pickup in Wilson. They coordinated with the storage place and got everything out. We love the great people that we had and everything went like clockwork. I can't praise them enough. It has been worry free.

They were able to resolve my issue. One other thing that pains me right now is, this was before they delivered the goods and once they delivered, there was damage, so that is an issue I am dealing with now with them. But the issue I posted before, that has been resolved. They were able to compensate me by a couple hundred dollars, again, this all took place before my actual things got delivered to my house. But once it was delivered, I noticed that it was not packed properly initially so there was a lot of damage in there. Now it's on my part to go back and claim for the damaged goods.

Wonderful guys, the moving went very well.

The moving coordinator was very helpful. He walked me through the process and was all pushy on the quote but the quote was one of the best ones I've heard so I was happy to pursue American Van Lines. There's another lady who I only interacted with via email when she set up the date. They took care of everything. The moving crew was also great. I enjoyed them because they were helpful, polite, smooth and seemed like they were taking care of stuff. They had all the tools and boxes ready to go. I had packed myself, but there were a few awkward things that I didn't know how to pack and they were like, "Oh, don't worry about it", and they took care of it right away. It was a good experience overall.

Our pick up was on time, our estimate was accurate and the packing crew did an excellent job of carefully wrapping our items. The delivery was equally prompt and just as carefully executed. Nothing was broken, damaged or even scratched! We thought that this was remarkable task. We are appreciative of the work of Bernie **, Latoya, John, Lexis and Patrick during this stressful time in our lives.

I searched for moving companies and American Van Lines is the one that top rated on consumer reports. The moving coordinator who assisted me was good and he walked me through the process. He was very easily accessible whenever I need to make any kind of changes or kind of questions that will come up. And we were very confident with the information he told us because you don't meet the people until they come out there moving and it was a little scary but he was very good with it. He was also the moving consultant who helped me plan out the details of the move and he did a great job.

AVL's moving coordinator was wonderful and the moving consultant was perfect. We had a short notice and they helped us out when no one else could so we were very pleased. Furthermore, the moving crew were fine. Overall, I am very happy with American Van Lines.

I contracted the services of American Van Lines back in 2002 when I moved from New York to Florida. They were very good and overall my experience with them was fine.

I'm very happy with the drivers and the packers, but very dissatisfied with the coordinator and the estimator. Estimator was rude and overestimated dramatically the amount of furniture. I described to her that we had moved less than six months prior and I had the actual move ticket so I knew exactly the poundage that we had. She still had me go through the entire house and inventory it, and then she added all of that weight onto the ticket I already had, which increased the estimate by quite a bit. She added approximately 3000 pounds, so that was not a good way to start.

My overall experience using American Van Lines is excellent. The people that came in to do the move were just really, really good and really personable. They were moving my 90-year old dad who was still sleeping at that time. He went out of his way to get there early before my dad was up and it was perfect. He was quiet and it was good.

We moved out of the area so I googled moving companies in Broward County. We had a couple of bids, but American Van Lines were one of the few that actually came to the house and I appreciated that as others did it over the phone. The movers were very accommodating. I had them do some things at the house that we were moving to that I felt was sort of above and beyond and they were very kind in doing it. They're good.

use them again, but I would highly recommend them to friends, relatives and associates.

I got a new job so I have to move to a different place. The moving coordinator from American Van Lines was able and polite. The moving consultant who helped us plan the details of the move was also good, so everything went smoothly. The crew was professional and they packed up everything very quickly and carefully. Everything else was good, except for the way they handled my furniture. When they returned my stuff to me several days later, some of the furniture was damaged. I don't know what they do to my stuff during the trip because it seems like they've been kicking into it, so I wasn't very happy about it.

The process with American Van Lines was efficient. It took about as long as what we thought. They did a good job.

The guys were efficient, professional and courteous. They worked diligently to make my move a good experience. I would definitely use American Van Lines again and I would recommend my friend use you also.

The moving coordinator was very, very nice and helpful. He was great during the consultation going over the details of our move. The moving crew that came to our house are above and beyond. And because they were so good, my daughter just made a seven hour move from Raleigh, North Carolina to Knoxville, Tennessee and she also used AVL. That's been a month and she was just as pleased as I was.

I was quoted one price and then told it would be $200 more because of where the truck was coming from. Then another mover was sent for pick up! ADI was excellent and I have nothing but good things to say about them.

Paul **, our driver was professional and friendly. Moved from Massachusetts to the Villages in Fl. It was a better experience than I thought it would be. Would recommend AVL to others.

Dave, Jessie and Tyrone were hard working and courteous. Dave in particular managed the process and me like he was family and had my best interest at heart. I would highly recommend this particular team of guys and the company any time.

The ordering and scheduling was somewhat of an issue but once completed everything went smoothly. I would suggest that when using subcontractors that they understand it is important to communicate and not be more interested in potentially increasing the price. On the American side things went well.

I have nothing but praises for American Van Lines. Although it was not the cheapest option for us, the overwhelming number of satisfied customer reviews made us choose them. We are happy we did.

From the first contact with American Van lines and throughout the move, they kept me up to date on the progression of the move from schedule, pickup and delivery. The complete staff from sales to manager to the movers were very professional.

MBM is a professional moving service from the initial conversation, packing, and unloading at the new property. The services allowed me to focus on my new job, while MBM focused on getting me relocated with minimal pressure on me. The movers were friendly, yet professional. They did a great job packing and unloading, eliminating fear of damage to my property. Leslie was equally valuable. She was readily available to answer my questions and provide direction.

Very pleased with my entire experience. Marcus was extremely invaluable in this move. The two individuals that delivered my furniture were very polite and worked VERY HARD. I will definitely use American Van Lines again when we move from Florida next year.

I had gotten many estimates for my move from Brooklyn, NY to St. Pete, FL. American van lines was not the cheapest and I knew I wouldn't go for the cheapest. I went to their website and they have the best reviews of all moving companies. So that's when I hired them! They walked me through everything and I want to say they really held my hand in this devastating ordeal, from the office to the physically moving guys! They were all great! I was nervous and they never lost their cool with me. They understood how hard a move like this could be and were really understanding and comforting! They care! That's all that you need to make any move local or long distance! I talked to the office! I talked to the driver. I knew exactly where my stuff was at almost every given moment. Cooperation is key and they never minded all my calls! I would highly recommend American Van lines for all your moving needs!

I contracted with American but never heard from them after we signed. The job was done by Affordable Van Lines out of NJ. Communications with both American and Affordable was poor. Otherwise the move went well. The truck delivered all the items in good condition and the men doing the delivery were nice.

Things I'm happy about: Having watched the crew load and unload the truck, they treated my belongings with care and did an excellent and organized job of making sure the items were secure in the truck. The large items I did not pack myself and had them protect, and they did a great job. The driver and crews at both locations were hard workers and never once did I see any of them treat any of my items differently than I would have treated them myself.

Everything was outstanding. The movers were kind and helpful. They are patient and attentive to any request I had. I did not have a single thing damaged from my goods. The total delivery time took right at two weeks which was accurate from my quote. The price was fair and there were no hidden cost. I would recommend American for future use.

Somewhat expensive with moving a 600 sq ft apartment, but the service was very good, both in picking and delivery. The men who did the job were very good in taking care in not damaging anything.

I was hesitant in hiring a moving company because of all the terrible stories you hear, but I must say I was pleasantly surprised. 3 guys came, on-time within 30 minutes of the window. They worked tirelessly. In the end, when it came time to pay, I was waiting for the big "Sorry you had more stuff" story, "we had to charge you $200.00 more" but I paid EXACTLY what I was quoted. I used them for an office move and would definitely use them to move my household as well. We had a very good experience with them.

The move was good except the length of time it took for them to bring up my furniture from Florida. Over 24 days after first available date?