Allied Van Lines Reviews

When our furniture finally arrived there was so much damaged, it was just gut wrenching. As they were unloading they would drop items and boxes, they would run down the truck ramp with boxes on a dolley and not even slow down when they made the turn at the bottom, throwing boxes everywhere. They were totally unprepaired for moving heavy items, which I have many.

They moved several items in the house, banging walls and entry ways, but when they moved a gun safe in they crushed the threshold of the main door and broke several floor tiles and all they could say was a remark about "the safe being heavy". At this point my wife and I stopped them from bringing things into the house and we had them put everything in the garage and told them that we would move it in by ourselves.

Allied makes you pay them before they will even start to unload, they make you sign the bill of lading and inventory sheets before any condition is seen, unless it is not boxed, and get huffy with you if you want to slow down their process by inspecting items or noting damage. The experience was completely frustrating, Allied employees were totally unprofessional, and made me lose faith in any long time name brand companies.

I recently obtained a quote from Allied Van Lines sub-agent Beverly Hill Transfer & Storage to move from San Diego to Maryland. I have a relatively small move of less than 2,500 lbs. They were going to charge me $6,073.87 and then discounted with the American Legion discount of 55% which brought it down to $2,672.50.

I already obtained other estimates from other leading companies and the most was $1920.00. So I obtained another estimate from Allied Van Lines under a different name to check them out. They gave me an estimate for up to 2,500 lbs. in the range of $1,900-$2,300. So the discounted price that I ended up with the first time was actually HIGHER than a regular estimate with NO discount. I think they are total scammers and take advantage of and discriminate against veterans and veteran dependents that can benefit from the American Legion discount. Totally unethical to say the least.

I suggest that we as Americans and American Veterans should sue this company for the amount above what should of been reasonably charged, and receive the actual discount as we are entitled to!

We feel that they are scamming us because the new amount owed is within dollars of the original amount quoted to us. I am writing this complaint for my senior parents who are totally confused by this. The original contract with the company cannot be found as I am sure my parents thought they were through with the company. So we have no idea what their rights are in this case.

I no longer have about 25 percent of my belongings since they were broken, damaged or lost. The stress of this problem is wearing on me.

Our refrigerator was scratched all up on the front. They told us the refridgerator wasen't even on the item list!? We received a check for 41.00 to cover all the damage. Why did we even take out the insurance? We were very disappointed in the whole moving process. The same thing happed to some friends of ours. So is this commom to spend 5000.00 on a move and then just get slapped in the face?

On the 5th, when the second truck didn't arrive we contacted the company. They did some research and found that the items would be here on the 11th. On Jan 11, 2006, when the truck didn't arrive we again contacted the trucking company and in doing more research they finally told me that my things are still in Florida. They said they will try to get them to me and hope that it will be here on on or about the 24th of Jan.

They charged us for the full amount and are unwilling to give me a discount for the amount of time we have to wait and have been paid for a service that we have not received. We can not put our furniture together nor can we fully set up our house.

On August 2, 2005, the Allied moving van arrived at our new home. We had an inventory sheet handed to us and were told to mark off the boxes as the movers brought them into the house. We had boxes with no green inventory tags on them and we received items that were ours that were not on the inventory sheet. We wound up missing seven boxes. There are two TV sets, our Dell computer screen, hard drive, one HP 10C color printer, one HP 7410 color printer/fax/copier/scanner (all in One unit) and miscellaneous items such as perfume, pins and medals I received from a youth organization as a young man and a knife given to me by my grandfather that cannot be replaced and miscellaneous toiletries and garage items.

I packed the computer and printers in their original boxes and these boxes were placed in storage boxes by Steve one of the packers/movers. We told the movers that there were boxes missing and they told us to contact Allied as soon as possible and it would be taken care of and that was what we did. We have filed a police report with the city of Manteca and the city of Vallejo. We tried to talk to Kendra Barajas and John Andrews at the moving company and none of our calls were returned.

They were exactly on time during the loading and early for unloading. the driver (jeff) called us several different times to let us know where he was with our belongings along the way. The truck was filled with only our stuff and driven to our new home the next day and emptied so I felt no need to check off inventory numbers upon delivery. Our kids and even our dogs got along fine with the driver. Everything was done flawlessly, not even a scratch......even though we had large heavy furniture.

I can't imagine moving again with any other DRIVER. after reading all of these horrible stories about moving, i realize how lucky i am. BUT people have to realize there are bad apples in every moving company, it is pure luck on who arrives at your house to move you.

When our goods were finally delivered to Kansas it appeared no-one had bothered to secure the truck. Items were scattered about and broke some could not even make it off the truck in one piece. 5 or 6 things were noted as damaged at the time, and a claim was filed within 3-4 days. Several items were denied on the claim that were noted as damaged as they were taken off the truck. In addition 2 childrens banks were stolen, and somehow their state quarters collection boards made it into a box but none of the quarters did. Allied has continued to demand payment in full even while continuing to deny claims and have horrible investigation and support.

We moved into a three story house. The movers got boxes from the middle level to the basement level by pushing them down the steps. When they smashed a newly installed drain pan for the washer instead of offering an apology when confronted the guys said "make a claim".

I am forced to sleep on the floor in an empty house. I have no dishes, silverware, etc. These people have possession of everything I own and are refusing to cooperate and deliver my items.

To start we were not given the inventory list to check the items coming off the truck. The truck that took 9 hours to load took 1 1/2 hours to unload.During the unloading of the truck one of the workers came into the garage with a lage electric key board and I noticed that the sticker was blue and not red like our color stickers were. I told him that it didnt belong to us. He proceeded to walk back to the truck and tell the others " well looks like we have a free key board".

After the truck was unloaded we noticed that our new big screen TV was crushed. I informed the driver, he documented the TV and was gone before I knew it. Then we noticed that about 20 boxes were missing. The odd thing was that the boxes that were missing, was not glassware or clothing it was stereo equiptment, DVD players, stereo speakers, DVD movies, Fax Machines and the list goes on.

We immediately called Allied and they called the driver and he told them that he delivered everything that was loaded in California. We then proceeded to file a claim according to the process Allied told us to. Approximately 45 days later we receive a letter from GIna Frustaci stating that we would receive a check for $900.00 for the big screen TV but they wre not going to pay out on any thing else. I was even told by Gina " how do I know what is on your claim is even missing" and that Allied doesnt sell insurance.

Then my wife spoke with a Carol on the Presidential Task Force and my wife was told "even if you file a claim it doesnt mean we have to pay it".

I recently hired them to transport TWO bikes, and I would have been much better off hauling them myself. Not five miles from the point of pick-up, at a second stop, and already my Electra Glide and '63 XLCH had substantial damage. The bikes had not been tied down properly, nor padded adequately. Loose furniture had smashed into the front of one bike; the other was wedged against the inside of the truck with its front clutch lever jammed into the strap hardware.

The movers thought it surprising that I didn't want my 4' x 8' paintings stacked up on top of the motorcycles!! 32 years in motorcycling and I have found one of a motorcyclist's worst nightmares and the worst handling of bikes I have seen I have seen. To top it off, I received late word (after complaining) that they "forgot" to add in a special charge to my bill, and that the shipment will be 2 days later than promised.

One of the bikes will be very hard to find parts for; both of them are my pride and joy, and worth a substantial sum. Unbelievable that after working so hard to identify a mover that could safely handle a motorcycle, that I would have to agonize over their lack of professionalism.

I now have an ulcer, I'm up all hours of the night stewing over how I was treated. Lost 4 months of prime riding. Have a motorcycle that is a pile of junk now. I can't ride it or sell it. It was in great shape before the move, now it's sitting in a garage useless. Please call me, I want to go after them.

I had insurance. All claims have been resolved but two -- 9/24/99 claim for missing toolbox ($750) and 11/02/99 claim for broken pinball machine ($100). They refused both claims. I couldn't prove pinball machine worked before I moved and I couldn't prove I had a tool box.

I bought the insurance. I was ripped off. What are my rights? What can do?

This is what Small Claims Court is for.

I contacted the local agent to let them know how I could be reached. The next day the movers arrived without me being informed at all. I had not closed on my house so I could not take the shipment. If I had been given advance notice, I could have arranged a garage release to store everything in the garage. The driver claimed that he could not reach me because he only had a cell phone number. The local agent had not given him the other numbers where we could be reached and no msgs had been left.

Our stuff was put into storage for one day without our consent and we were told that we had to pay $629 to get our stuff delivered. Supposedly that was half the amount. They said that because of the problem that they would help us out and only charge us half. I am getting nowhere with their customer support and am more than willing to start legal actions.

All my physical belongings were held until I paid $629 for charges I do not owe.

The 12 yr old was trying to move my things, putting things all over the furniture. Since there was only one professional mover, it took hours (they left after 11pm), things were misdelivered (they couldn't see in the dark) and broken (both my items being moved and the screen door on the house).

They had to come back the next day when they realized that they delivered the wrong mattress. The driver did not have any data on how much my things weighed (yet I was paying by weight) and was forced to pay the estimated price (which the sales person told me tended to be higher). One month later, I still don't have any accurate info. They lost a box of photo albums, broke some items, etc.

I am filing a claim with all broken items, but doubt if I'll see my items or money.