Allied Van Lines Reviews

I am forced to sleep on the floor in an empty house. I have no dishes, silverware, etc. These people have possession of everything I own and are refusing to cooperate and deliver my items.

To start we were not given the inventory list to check the items coming off the truck. The truck that took 9 hours to load took 1 1/2 hours to unload.During the unloading of the truck one of the workers came into the garage with a lage electric key board and I noticed that the sticker was blue and not red like our color stickers were. I told him that it didnt belong to us. He proceeded to walk back to the truck and tell the others " well looks like we have a free key board".

After the truck was unloaded we noticed that our new big screen TV was crushed. I informed the driver, he documented the TV and was gone before I knew it. Then we noticed that about 20 boxes were missing. The odd thing was that the boxes that were missing, was not glassware or clothing it was stereo equiptment, DVD players, stereo speakers, DVD movies, Fax Machines and the list goes on.

We immediately called Allied and they called the driver and he told them that he delivered everything that was loaded in California. We then proceeded to file a claim according to the process Allied told us to. Approximately 45 days later we receive a letter from GIna Frustaci stating that we would receive a check for $900.00 for the big screen TV but they wre not going to pay out on any thing else. I was even told by Gina " how do I know what is on your claim is even missing" and that Allied doesnt sell insurance.

Then my wife spoke with a Carol on the Presidential Task Force and my wife was told "even if you file a claim it doesnt mean we have to pay it".

I recently hired them to transport TWO bikes, and I would have been much better off hauling them myself. Not five miles from the point of pick-up, at a second stop, and already my Electra Glide and '63 XLCH had substantial damage. The bikes had not been tied down properly, nor padded adequately. Loose furniture had smashed into the front of one bike; the other was wedged against the inside of the truck with its front clutch lever jammed into the strap hardware.

The movers thought it surprising that I didn't want my 4' x 8' paintings stacked up on top of the motorcycles!! 32 years in motorcycling and I have found one of a motorcyclist's worst nightmares and the worst handling of bikes I have seen I have seen. To top it off, I received late word (after complaining) that they "forgot" to add in a special charge to my bill, and that the shipment will be 2 days later than promised.

One of the bikes will be very hard to find parts for; both of them are my pride and joy, and worth a substantial sum. Unbelievable that after working so hard to identify a mover that could safely handle a motorcycle, that I would have to agonize over their lack of professionalism.

I now have an ulcer, I'm up all hours of the night stewing over how I was treated. Lost 4 months of prime riding. Have a motorcycle that is a pile of junk now. I can't ride it or sell it. It was in great shape before the move, now it's sitting in a garage useless. Please call me, I want to go after them.

I had insurance. All claims have been resolved but two -- 9/24/99 claim for missing toolbox ($750) and 11/02/99 claim for broken pinball machine ($100). They refused both claims. I couldn't prove pinball machine worked before I moved and I couldn't prove I had a tool box.

I bought the insurance. I was ripped off. What are my rights? What can do?

This is what Small Claims Court is for.

I contacted the local agent to let them know how I could be reached. The next day the movers arrived without me being informed at all. I had not closed on my house so I could not take the shipment. If I had been given advance notice, I could have arranged a garage release to store everything in the garage. The driver claimed that he could not reach me because he only had a cell phone number. The local agent had not given him the other numbers where we could be reached and no msgs had been left.

Our stuff was put into storage for one day without our consent and we were told that we had to pay $629 to get our stuff delivered. Supposedly that was half the amount. They said that because of the problem that they would help us out and only charge us half. I am getting nowhere with their customer support and am more than willing to start legal actions.

All my physical belongings were held until I paid $629 for charges I do not owe.

The 12 yr old was trying to move my things, putting things all over the furniture. Since there was only one professional mover, it took hours (they left after 11pm), things were misdelivered (they couldn't see in the dark) and broken (both my items being moved and the screen door on the house).

They had to come back the next day when they realized that they delivered the wrong mattress. The driver did not have any data on how much my things weighed (yet I was paying by weight) and was forced to pay the estimated price (which the sales person told me tended to be higher). One month later, I still don't have any accurate info. They lost a box of photo albums, broke some items, etc.

I am filing a claim with all broken items, but doubt if I'll see my items or money.