Allied Van Lines Reviews

The packing crew lead by David was very good. What was scheduled to take two days took only one, and a short one at that. David was also very knowledgeable and professional. So we had a day to rest so to speak. The young man that Diane assigned to do the crating of the 13 glass items did a great job. He was all business and very efficient but friendly too. And best of all, nothing arrived chipped or broken.

That same morning the driver, Greg, and loading crew pulled into our street and by around 3:30 pm they were completely loaded and ready to go. out of about 120 boxes and all the furniture, only three items were damaged and they weren't worth talking about. Greg did a great job at arriving at our new home 2000 miles away on time.

The spoiler to the whole process was the last group we dealt with on the move. The local "white glove" unpackers did a great job in helping us unpack and put away for 7.5 hours with only a 15 minute lunch break. Great job ladies! When I placed the order for this service, I made sure to confirm that all the boxes and packing material would be taken away by the crew and included in the hourly rate for two workers. It's logical and normal to do this but I confirmed this on the phone when I places the order.

This confirmation was clearly made. But we were told at the end of a long day that we would be charged $150.00+/- for hauling away the boxes and packing paper. I spent $18,000.00 + and the local Allied entity, Best Moving, pulls this cheapo stunt. I know and several workers told me that Allied routinely reuses these materials whenever they can. That makes sense, what doesn't make sense is to have the entire really good experience spoiled by petty cheapness.

So instead of recommending Allied, I'll tell all my friends to watch out for Best Movers and make sure that the Allied people give everything to you in writing, even for the smallest component of the expenses. What could have been exceptional, was ruined for a $150 bucks. Perfect example of stepping over dollars for a few pennies.

When I was told the kitchen was done, there were still five drawers and a cabinet that hadn’t been packed and it was supposed to be “done.” It’s a good thing I went around checking because this crew clearly wasn’t paying attention or keeping track. Things were thrown into boxes with no organization whatsoever and numerous boxes were labeled as “miscellaneous.” Numerous dish packs were used for items that were not dishes or glassware. Those are the most expensive boxes and they were used without regard for cost. A riding saddle was put on top of a $7K bike. My husband instructed the crew to remove the saddle from the box because the bike could get damaged. They took it out in front of my husband and after he went back inside they put it back. The crew forgot about loading the items in the attic and it was already after 9 pm. None of those items had even been inventoried and by the time they finished it was after midnight.

The inventory stickers didn’t match the packing list. We are still missing numerous boxes and haven’t located them yet. This list can go on and on, but I think you get the gist of how our move went. Awful! Awful! Awful! We treated the packers and loaders very well with food and drink and they disrespected us by doing such a poor job! I haven’t been through all the boxes yet, but I’m keeping a running list of everything I’m finding and I’m just giving you all the highlights. After paying nearly $20,000 for our move and being so dissatisfied, I expect you to reimburse us some because the job was not done as it was supposed to be. We also expect you to reimburse us for the excess of expensive boxes like dish packs and wardrobe boxes used for items other than they were supposed to be.

The loaders were very good and exceedingly polite and attentive. I felt bad for them when the packers didn’t inventory the attic and they all had to work until midnight. My husband and I are beside ourselves for having hired Allied Coleman. It’s unfortunate that I have so much more bad to say than anything good and I absolutely will NOT recommend your company to any of my friends or family in Bluffton, SC. I will still have more to say as I continue discovering what’s in the boxes and it will take a good amount of time. This whole process has been time consuming and exasperating. I should hope somebody contacts us to let us know how all this will be remedied. I expect this company to do “the right thing” in this situation!

Maria

Joyce

Our estimated delivery was 3/2 - 3/10. We didn't get them till 3/14. On 3/14 we wait and wait and wait. I get a call from the mover saying he needs me to drive him to a Uhaul to get a truck because he can't drive his semi through town. I drive over to meet him and wait and wait and wait because he'd already left with someone else to get a truck. So that's a few hours of my life gone.

He shows up with the Uhaul. They need me there to separate the things going to storage and the things going to our apartment. So I help them out with that. I can see our things, all of our boxes were smashed, our dryer must have had something dropped on it because it was completely crushed from the top. It's already getting dark out. We finally make it to the apartment with our things. There are three movers and one of them can't go up and down the stairs. So I help them out and move just as many things as they do because I didn't want them moving our stuff all night.

Usually you hire movers because you don't want to move the stuff yourself but that wasn't the case here. I paid them so I could help them carry my stuff up. We finish unloading the truck and they leave but I have to meet them the next morning to take our stuff to storage. I meet them the next morning and help them unload the Uhaul. Then I have to drive them to the Uhaul to drop off the truck and drive them back to their semi.

We already know a bunch of stuff was damaged. We had a coffee table with holes in it, a mattress with holes in it, shoe racks that were completely demolished, a bookcase that had fallen apart, the dryer smashed up, water damage to our dining room table (we know the water came from the moving truck because our boxes were wet too), rust on my weights from the water, and parts of the treadmill broken. We take pictures of all these things and file the claims.

We filed the claims two days after the move along with the photos that they request. The broken shoe racks and bookcases were in a pile in our apartment and our kid kept getting into the garbage. We had junk guys coming so we decided to have them throw out the things that are completely broken. After waiting 6 weeks the claims adjuster finally sends out a guy to take photos for us. We already sent photos but apparently they don't trust our photos. He takes the photos of the busted dryer and treadmill in the storage unit too.

They don't cover anything we threw away. Apparently we need to keep a pile of garbage in our small apartment until they deign to take photos of them themselves. They did not cover the dryer or the treadmill because it went to storage and we needed to have the mover mark it as damaged on the report. We didn't know that so now we lost a dryer.

They did not cover the water damage on the table. Again, the mover needs to mark it as damaged. We didn't even see the water damage until the next morning! And in the chaos of a move are we really expected to see everything that's broken? They say we have 9 months to file claims, apparently everything needs to be spotted the day of the move. The move was a nightmare that lasted two days. It absolutely sucked seeing all of our boxes in the condition they were in. We could contest the claim with arbitration but that costs $300 just to start it. I will never be using Allied again and I'll be sure to let everyone I know not to use Allied.

It’s been 2 weeks and I still don’t know when I receive the balance. I left a important message to the salesman and call 2 more times and he never called back, Allied was the highest bid in moving and therefore I thought was the best. I will let everyone know how horrible this move was. The office thinks this is no big deal. At 66 years old it is difficult to put a heavy dining room table together and lift it up by yourself. Allied thinks this is no big deal so be it. I give them an F and will let everyone know this.

Diane

What was immediately clear was that they were bringing items into my home that weren't mine, and I'd have to tell them to take them back to the truck. What was not immediately clear was that they'd done the same careless job with my stuff at one point, as the center support for my bed was not installed- or present. Without that center support, a few of the wood slats cracked.

No big deal, I thought, since I had insurance. Their claims process is slow- way too slow to find anything that's lost. And, the value was less than my deductible. So, I'm left to find a new way for my bed to support my mattress. They're probably fine if you have enough to fill a truck, and you confirm that your stuff will stay on the same truck for the whole process. Otherwise, I would skip them.

Upon delivery of the first load, the driver and workers were careful with our belongings, but did not mark off the items that were coming off of the truck. The inventory copy that we were given and asked to sign was illegible, but they put the paper in your face and ask you to sign it so they could get paid. We were very grateful to have the first load, so we signed the copy. When the second load came, over two weeks later, they were much less careful, dropped a movie projector screen without apologies, ignored my request when I asked where the other two parts of our family Christmas tree was and hurried unpacking into our storage facility. We had to repack ALL of the contents properly, and found several things bashed in and fallen over because of poor packing.

After we actually moved into our new home and had the opportunity to take inventory of our belongings, we realized many MANY MANY MANY things were lost. I filed a claim and carefully attached receipts and dates of purchase, etc... We were denied any compensation because we signed the stupid paper that we couldn't read and were told only said they delivered the truckload. I would NEVER recommend this company. I called and tried to speak with several people, wrote letters and have been ignored. They sent us the cost of the broken movie screen and didn't care that they lost our memories. I am still finding items that they have lost and am sickened everyday that we were bamboozled. I want everyone to know not to believe these folks and MAKE SURE YOU CHECK EVERY SINGLE ITEM AND SIGN NOTHING!!!! I hope this helps save someone else from headache.

Difficulties became apparent later on. I had been advised by the local company, Santa Rosa Moving and Storage, that keeping the move in the winter months was advantageous for rates and for scheduling -- less chance of delay -- and that I should request delivery three weeks before the desired delivery date, Feb 1. I did manage to keep the long distance move in the winter, and called four weeks before the desired delivery date and was told someone would get back to me with schedule confirmation and paperwork. When I didn't hear anything for a week, I contacted them again. They said the move was set up for a delivery in the window Feb 1 to 4 and that I’d be given the final bill upon loading in Santa Rosa. I then made a lot of plans based on this time window. I also sent them information about the approach to the house in WA including an overhead from Google Earth so they would not be surprised by local conditions.

I was a little nervous about receiving a final bill after loading because of how messy it would be at that point if there were strange excess charges, so I asked for a final bill earlier and they complied. When I arranged to pay it, I first asked for a reassurance that delivery included reassembly of any disassembled items. I was assured that it did.

When I hadn’t heard anything by Feb 1, I called again and was told that “Oh, there’s going to be a delay. Our driver canceled. Now it’s sometime around the 10th.” The unexpected delay was a major inconvenience; however, the failure to even call me when they knew of the delay is unacceptable. I was able to extend my stay at a BnB a few days and decided to sleep in the empty house thereafter. This required buying a sleeping bag and a few household items, but I figured I’d probably use them later.

Eventually I received a phone call from a new driver who gave me a new delivery date of Feb 9 and to expect confirmation the afternoon of Feb 8. When I had not heard anything by the evening of the 8th, I called the driver’s number and he did confirm for the next morning. That morning a pair of guys showed up announcing themselves as the advance team. I mentioned to them that I had sent information about the house approach, including load limits of a small bridge and an overhead photo. Had they checked the load limits against the load? No. Would they now do that? They weren’t sure how. I suggested they call the driver, which they did.

Next the long moving van showed up in my driveway and couldn’t get past a turn in it. “We’ll have to get a smaller truck,” they said. A few hours later, a loaded small truck showed up and drove right across my front lawn then backed up onto it leaving large tire depressions. The unloading went quickly. Again, it was not possible to keep track of every item much less its condition; however, it became apparent quickly that certain disassembled items were not going to be successfully reassembled. By immediately complaining to the Santa Rosa office, I prevailed upon them to at least assemble my bed before they left, but two other items were not reassembled. One turned out to be impossible to reassemble after several attempts by different people; the other was missing hardware and pieces. When I attempted a claim later, I was told to go find replacement parts!

I discovered packing had been inventive. My carpenter’s level eventually turned up hiding like a golf club in my golf bag. A full salt shaker had been packed upside down at the top of one box, with the expected result. About half the boxes were mislabeled; evidently the packers couldn’t agree on which room was called what and didn’t bother asking me before labeling. Otherwise, packing turned out to have been safe enough.

When the delivery crew announced they were done, I asked what happened to my sofa and dining table. Huh?? A quick call to Santa Rosa confirmed that they’d been left in California, for reasons unknown. These two items eventually arrived two weeks later, with a moving crew that smashing a sofa leg into a door frame splitting it. Gouges in the dining table were discovered a few days later.

Currently I am in the middle of a claim adjustment process with Allied. I had decided to scale back my claims in advance to far below actual repair and replacement costs just to make the process more likely to be less aggravating and protracted. However, as of this writing, none of the individual modest claim components has yet been approved. As one example, the adjuster is telling me to go find replacement parts and do it myself, after I explained that I already spent hours trying to reassemble my art easel and shopping for missing parts. This is feeling like insult added to injury.

Overall, I’d say the long-distance coordination of Allied is lousy. The local move into storage in Santa Rosa was OK, except for the disassembly decisions and a few odd packing practices. Communication was poor – I repeatedly had to follow up and bug them when the time at which I had been led to expect communication passed. And the “advance team” having no clue of the information I had submitted specifically to help them was part of this pattern. The leaving behind of two major furniture items is not something that should happen after a company has almost a century of practice. The total experienced pain was magnified by moving during the pandemic and during winter months, which made my own logistics more critical. Allied is not responsible for these factors. I have tried to take this into account when putting together this objective summary.

We’ve dealt with our move coordinator in Reno, Kevin **, his boss, Dana, and corporate, Hailey. Every single one of them makes promises of updates and return phone calls, but nobody follows through. We are spending HOURS every day trying to track down our goods/get a definitive answer on when our goods will arrive. We believe a rental rig or alternate rig should be sent at this point. Part of the issue may be that we have fully paid in advance—WARNING to others if you choose to go with this company we strongly recommend payment on delivery as we feel we’ve been taken advantage of and have zero recourse (you can file a delay claim, but only AFTER you get your goods). So here we are in our new home without even a bed, pot, pan, or silverware to care for our kids.

Still have not received the extra items 3 months after the main shipment was delivered. 10k worth of damage done to furniture through water damage, mold and stacking of 2 and 3 person heavy lounges on the arms in the containers (breaking the arms). Insurance through them is terribly slow, taking 1 month to come and assess the boxes of mold affected items while we still had to store them at our house, then 3 months and still not resolving all the broken lounges. Don’t be impressed by the initial quote and professional appearance, everything soon falls apart.

In my kitchen I specially told the packer to pack a certain cabinet, that included all the pots and pans, to my surprise I only had the bottoms to all my pots. Well then unpacking clothes I had a few church suits, and some Jordan tennis shoes that came up missing, and some cable equipment. Man it was frightening. I had've had to pay for the equipment that was lost which would have cost me over $900. Man I talked to my consultant. We located all the everything. Someone had moved it to the other side with someone else's stuff. But glad that I knew the person they were shipping to otherwise I would've been up the creek

My things went into storage they broke stuff putting it in storage. Gave me the bill of lading. I paid in full with a cashier's check that was required. No credit cards or there was a fee. Then several months later some woman called me. Wanted another $213.00. Said the driver didn’t charge me enough but he gave me what the company charged. Decided after a month wasn’t worth the stress so paid over the phone with a credit card, amazingly no fee. Then a month later said I hadn’t so I had to send proof on my CC Bill I had plus the copy they had sent me that I had. That woman is no longer employed there and hasn’t been for over a year. By the way the driver retired not too long after my move. I Felt since I was a female and a widow I was taken advantage of. Never use Allied again.

Our stuff was picked up by a driver after a month and was on his truck for almost 2 weeks before we got it. This is where it gets really ugly. Furniture coming off the truck hadn't been wrapped. So we have scratches on tables and busted ends on 2 of the end tables. A tall vase was brought off the truck not wrapped at all but in pieces. They brought it in our house that way. We are missing rugs and a 12 foot ladder. Not done unpacking the overflow stuff, but I am sure we are missing other items as well. Avoid this company at all costs. The only positive I will say about this whole process is that the loaders were pretty quick. Another thing is keep a garbage bag around. Drink bottles, cigarette butts, food garbage, and packing materials seem to have gotten left behind for me to clean up.

Allied showed up the next day with a box truck (REALLY?!?). STILL unable to load everything. I needed to leave so I could meet the driver in Utah to let him in our house to unload. Again, after being reassured they get everything I left. About 3 hours into my drive to Utah I get a call from Dale ** who then tells me that I need to pay a third party to come take apart our weight gym. THIS WAS THE FIRST I HEARD OF THIS. (Remember he walked my house and SAW everything) So, I ended up paying $300 to a third party to come take apart the weight gym while I was driving. I felt taken advantage of because I was backed into a corner. Hire the company or they wouldn’t load the gym.

5 days later the first truck showed up in Utah. Took about 6 hours to unload. 2 guys to unload and driver were excellent. Didn’t realize UNTIL AFTER THEY LEFT that they left a mattress standing up in my garage. 2 beds arrived out of 5 so my kids slept on the floor. I had to go buy a mattress so my kids had something to sleep on. (I was reimbursed – because we bought the full coverage insurance).

15 days later the SECOND truck shows up. (My kids first day of school in a new state, new school, new friends – they should have been done before they got home from school, right?! NOPE!) Took 3 guys 10 HOURS to unload. The driver worked hard. The 1st guy acted like he didn’t know anything so I stood outside most of the time reading boxes to him. The 2nd guy slept on the front lawn for 6 hours! Yes, you read that right 6 hours! At 8 pm I made a call to corporate to complain. (I missed EVERYTHING great about my kid's FIRST day of school.) They claimed they couldn’t get a couch through the front door so they left it in the garage.

68 days later the THIRD truck showed up. Half my stuff looked like it was stored outside. (Even after being reassured that it was being kept in a climate-controlled storage unit in Houston). So, what was told to me that our stuff would arrive in 7-10 days took 68 days.…BUT, I had to pay in full the first day they loaded 1/4 stuff.

The people I dealt with lied continually about the status of our stuff, never answered or returned my calls, made promises that clearly, they never intended to keep. BUT WERE PAID IN FULL THE SAME DAY ¼ OF MY STUFF LEFT HOUSTON. I’ll spare you the long list of lies I was told by Dale ** and Angie and the few others that work in the Houston office.

This ALL could have been a delightful experience IF THEY WOULD HAVE SHOWED UP DAY 1 WITH AN EMPTY SEMI TRAILER. 3 loads and with each load different items were left in my garage claiming they couldn’t get it through the door. I had to hired a local moving company 3 TIMES to move items into my house. Things were damaged along the way. The company they hired to come out to fix broken, ripped or damaged items were great to work with. This was an awful experience, awful!! I wouldn’t use this company to move if it was gifted to me. Please save yourself the stress and heartache and HIRE a different company.

Our initial contact with Allied was quite pleasant with a reasonable quote and the promise of personal, hands on service and a pledge to be there throughout the move. Little did we realize that this pledge was to be at a distance… and not always accessible. The pack-out was scheduled and a team of three came to pack out a three bedroom house with garage in one day. They were subcontracted by Allied and started work at 10 in the morning to begin their work. They worked all day and as the evening approached, they were less careful and when we asked about certain things not being packed, they indicated that the loaders would do it the next day and that they would leave packing material to make that happen.

The next morning when the driver and the two loaders arrived, the first thing they did was to complain that the packers had neither packed everything they should have and the packing they did was inadequate. I have never seen loaders move so slow and be so inefficient in their loading. Once again, the driver also complained about the loaders. By the middle of the afternoon, it became evident that not all our belongings would fit on the truck and an overflow load was scheduled for pickup. Our contact person at Allied who pledged to be with us throughout this move was of little help and finally found someone to come later to pick up the rest of the load. The person who picked up the overflow saw it as an inconvenience to come and pick up the rest of my things and treated them so...(the most damage came from this partial shipment).

On the last possible day to deliver the household goods, the driver arrived with a new team to bring the load into the house. Once again, the driver complained about the previous loaders as the new team was taking things off the truck and as a result, we could see evident damage which we recorded. A few days later the overflow arrived, delivered by a different driver than the one who picked up in SC. These goods had been transferred to his truck as he was making a delivery to our area of FL. He complained about the previous driver and noted damages even before he picked up some of the items.

The result was that over $7000 in damages and allied covering $2700 of that. They damaged a painting and my Henkel Harris table as well as numerous other items. They also lost a Tunisian rug which they did not reimburse me with. Needless to say, it was a mess. Everyone is a subcontractor and everyone complained about the inadequacies of the other. Allied’s coordination and help was minimal and insufficient. There are better and more efficient moving companies.

Upon packing and moving items from our house, which was set to close two days after the movers came to place the items in the truck, Allied had significantly damaged two sections of my hardwood floor. Their movers also punched a hole in the ceiling. This all happened prior to my buyers coming through for their final walk-through. Unsurprisingly, the buyers were not happy. In addition, despite being on premises during the moving process, the movers never offered a final walk-through and just left. I looked around the house to find they had not moved all my items and had to call to have them return.

I promptly informed Allied of the damages done to the house, which jeopardized the sale of my house (a sale they knew about far in advance), and they proceeded to do nothing. No reliable communication. They didn't even pass along a claims form until days later. Trying to quickly remediate all the damage the movers did to the house prior to close was stressful, exhausting, and further ate into the proceeds we received, and this was just to keep the sale from falling through.

Next up, when we filed the claims form information, we didn't hear anything back for almost a week. And the only reason we heard anything back is because when we received our shipment, the majority of our items had been water damaged. Our couches were so damaged they left them. We only learned about the damage when the truck pulled up to our new, empty house and the movers told us about the damage.

No one knew how the water damage occurred, as it was not raining on the day of the move. No one knew what kind of water damaged the items or how long the items had been sitting, drenched, in the mystery water. We had a lot of pointing of fingers, but no real answers, and most of our earthly possessions were in a state of disrepair or were destroyed entirely. When we called Allied, they did not respond. It took us calling someone involved in their corporate move division to get the ball rolling, and only then did they respond with a lot of incompetence. Incompetence and pure negligence at every turn.

Almost a month out and we still have no mattresses to sleep on, nowhere to sit, no electronics that work, and most of our clothes and linens are in boxes that continue to mold in my new house. Their solution has been mostly to bring in assessors, which requires more time off work for either my husband or me to deal with, whose advice they promptly ignore.

I am so weary, depressed, and exhausted. Not to mention that the molding boxes, which I must keep so that these "assessors" may assess, trigger my allergies and cause coughing spells and a sore throat. I am unable to enjoy my new home. I am stressed beyond belief. This has been among the worst experiences of my life. I hope this story will spare you the trouble, sadness, stress, and inconvenience that my family has undergone in dealing with this company.

What I don’t understand is why would they pay for a couple of items that were broken of which they did not pack and not pay me for all of the items that were broken. That they did not pack...? Sounds like an excuse to not have to pay. They are trying to get over and it’s not right. They Should be held responsible for all the items broken and this is their way of getting out of having to pay the full amount... paying as less possible of course! I’ll never use them again.

I’m late on leaving the house. The contract was scheduled for a delivery by no later than the 28th of December. When the truck doesn’t show on the 28th they change the contract for Delivery on the 30th. When the truck doesn’t show on the 30th they changed the contract for delivery on the 3rd. When the truck doesn’t’ show up on the 3rd (it’s broken down on the road). They change the contract on me again for delivery on the 5th. (They have had my cargo for 2.5 weeks at this point.) I get the delivery and a few things are damage and the driver tells me that there is no proof that it was damaged in transit. 2 out of the 3 things that were damaged were packed by the company. I cannot collect on insurance.

I get a call on the 7th telling me that they lost my credit card information and I need to give it to them again so they can charge me for the delivery (the charge was supposed to be done 1 day prior to delivery but their office forgot to do it). I’m having a problem with my credit card because I just moved and changed addressed on every legal document I owed. The credit card was having an issue with double payments to vendors, so it was temporarily on hold while they resolve it. I get another call on the 9th (3 days later) saying that they were going to take my bill that was late of 4 days and send it to collections the following morning. 4 days and to collections? I couldn't believe it. This company was a nightmare to work with.

We moved from Los Alamos, NM to Eugene, OR. We were told our shipment could arrive within five days and that they would keep us updated along the way. We would have used this time to vacation along the way to Eugene, but because of the short deadline we skipped out on those opportunities to meet the truck. Ha! The truck did not arrive for three and a half weeks. No one could tell us where it went because, we later learned, they had subcontracted our move out, which I was told in the beginning, they would never do. They did not have communication with the sub contractors for about a week.

As we called and called while sleeping on the floor of our new rental, we were told they "didn't know where our stuff was." This seems hard to believe, but it happened. The man who I initially signed up with stopped taking my phone calls. He also went on vacation a day after we started our move and didn't bother to tell us that or give us another contact. That man was with ABQ Moving and Storage but was a spokesman for Allied.

The delivery drivers were very unprofessional. The pick up driver was supposed to bring us extra boxes and packing material. When I asked him what we were supposed to do since we didn't have these materials and he didn't bring them he said, it was "not his problem, he never received the message." He even griped about the pay and how he had to work so hard. We ended up packing things ourselves within furniture using our blankets and sheets as packing supplies. Three and a half weeks later, I was starting to think our stuff had been stolen. As it turned out, the sub contracting company drove our truck to Arizona and parked it for several weeks without notification or intention to deliver it within the delivery window of two weeks.

We did speak with Allied representatives at this point who said they thought this situation was absolutely horrible and were sorry. They were especially embarrassed when they couldn't tell us where our stuff was. The truck was finally driven and dropped off with another sub contractor who then brought it to our house. The captain of this crew was an old cranky father who continually belabored his staff. It was tiring to listen to him, to say the least. They moved very slowly. We started helping unpack the truck so that we would be done before they day was over. It was summer, so we had long days, but still, they were still at it as the sun was cresting over the horizon.

As they unpacked, they told us over and over what an awful job this was and that we should submit claims. They, too, complained about how little they were paid and how much they were expected to do. Surprisingly, despite the earthquake shattered appearance of the packed walls within the truck, we only lost one piece of furniture; a large wooden file cabinet. Another piece of furniture was damaged, but we fixed it ourselves. Other small things were broken.

I specifically hired this company to be professional. They were the most unprofessional of movers that we have ever seen. We have moved ten times in the past 17 years. We could have hired a bunch of college kids to do a much better job and have paid a fraction of the cost. We paid $10,168. No one called us to apologize. No one reached out at all after we moved in. We had to purchase air beds for four, towels, blankets, everything so that we could camp out on the floor of our rental. This was an absolute atrocity. It was beyond offensive on so many levels and made our lives for three weeks exhausting and demeaning. I actually think we could sue this company and win. Do not use Allied Van Lines. They are distrustful, disrespectful and incredibly unprofessional.

When they arrive, they tell you when the truck is being unloaded you need to check off the list of everything coming off the truck, what they don't say is that there are 4-5 people moving very quickly and you at the same time have to show them where things go in the house. It is almost impossible to check off every item as they are unloading. Long story short, Allied lost my entire golf set up, all of my clubs, shoes, balls, gloves, etc. It was very expensive. I did not realize this until a few weeks later though. When I called Allied they said, I had signed the papers when they left, so too bad. They basically said it was my fault that they lost my stuff. I tried taking a legal route but still they say too bad. Tldr: I hired Allied, they lost my stuff and took no responsibility.

I thoroughly inspected my apartment in Chicago after the Whalen packers left and it appeared that everything was packed. Due to the small size of my apartment, I did not micromanage the packers to see the level of detail they used when completing the inventory. I instructed them to not deflate my air mattress and provided them with the plugs to keep it inflated.

When my goods arrived in AZ, the mattress was deflated and they had a hard time inflating it. The owner/operator who delivered my goods admitted to deflating my air mattress, despite my instructions to Whalen not to do so. He also admitted to opening some of boxes to "make room in the truck." This was apparent when he knew actually what box to open to find dish soap to wash his hands. After spending four days unpacking, I was missing an air purifier that Whalen would have had to put in a wardrobe box. I can only conclude that the Whalen packers or the owner/operator who delivered my property stole my air purifier.

I filed a claim and the claim adjuster Cindy ** informed me via letter that "the carrier has no support on any of the move documents that any items went missing from the shipment based on the signed delivery documents. Therefore, we must decline carrier liability for the claimed missing air purifier. Our records indicate that you opted for a $500 deductible to cover your possessions during your move. As the deductible amount must be met prior to any check issuance, we would have subtracted the $500 from any settlement amount."

In addition to the blatant lying and lack of accountability of Whalen and Allied, I see a moral hazard here. My apartment in Chicago was too small for me to watch the packers so I had no way to confirm that they didn't take something. I also had no way to see that they were accurately listing every item they packed on the inventory. What is to stop Allied packers from not listing an item on the inventory (and many items they tagged were not specifically listed on the inventory) and then steal the item? What is to stop a packer or mover from stealing some items?

Does the $500 deductible for my insurance coverage apply to lost or stolen items? If the deductible applies for lost or stolen items, then it's pretty easy to see how small items could be stolen and then a claim adjuster would say it's not covered because it's within the deductible. That would be quite a scam, wouldn't it? I plan on filing a complaint with the Better Business Bureau and appropriate state authorities.

I am once again looking for a company to move long distance and reading reviews and see absolutely nothing has changed with Allied. These reviews and pictures are upsetting and should be to Allied Corporate. These people are not professional movers, they are 18-wheel truck drivers who hire local thugs for petty wages and you are going to suffer the consequences. You will not receive compensation for lost/missing items or damage. They did arrive as scheduled and deliver as scheduled but beyond that the move was a disaster with the breakage beginning while they packed. They just don't care about your household goods or hiring qualified people who have a vested interest in minimizing damage. Driver was polite and easy going but the thugs he hired to pack and load were scary and were fighting among themselves. Who needs that on a stressful moving day?

The driver was in such a hurry after the delivery that he quickly initialed the pages (about 10) and asked me to initial. I did not spend time going through all the rooms to check (my fault) but I doubt if the driver would have waited for me to do that. I should not have paid him until I went over the list in detail. I paid maximum insurance and little reimbursement. My item must be somewhere!! The workers did not speak English. The driver gave me his phone no. but never answered his calls and mailbox was full so could not leave msg. Such a disappointing experience...and costly.

They will charge you for supplies but it is a lie and they pretend they have integrity and are experts but they will bulldoze using electric drill screws through your high value $16K conference table legs and exclaim ‘it's all just junk anyway.’ They will not communicate with you and they do not communicate amongst themselves. They will dump your auto at some unknown towing company and you will pay to get it out at two weeks later. Every concern or frustration you experience while in their destructive greedy little paws will be met with a unanimously agreed upon story specifically designed around protecting themselves. It matters little that the Andy Warhol Museum is in Pittsburgh. They will mummify your $70K acrylic Warhol in their cheap tape and shove it in a badly damaged cardboard box. None of the boxes contain the items you packed.

They will take three hour super breaks because ‘they earned it.” You will not save money packing items yourself and doing so will only be multiplied with more confusion and stupidity because then every box arrives PBO (packed by owner.) giving them even more freedom to pulverize. Unidentified damaged destruction of boxes will complete the nightmare. A $5K ivory pagoda was reduced to a pulverized mass of dust. There will be no pre or post walkthroughs. If you think they will precisely itemize your property on an inventory list and sign it and then provide you a carbon copy think again. They will forge your 'statements' on their contracts because that gets them off the hook. Their website is a scam. No supplies, no signed contracts, no itemization on boxes marked with items. If they say they can't move something expect your property to be abandoned or destroyed. It doesn’t matter what you record or document or photograph the destruction.

Everything is deemed after the fact: in other words too little too late. Don't expect Sirva to acknowledge your claim or the truth. Whatever is gone forever stays gone. They represent Allied. Sirva will pass you around like a ping pong ball and defend their McNaughton/Shiveley franchise in west Pennsylvania to the end. You will never be in your jurisdiction, in the right place, at the right time regardless of the carnage perpetrated.

Now repeat after me: there will be no accountability or retribution. While head honchos are self-adulating themselves out the wazoo with awards, promotions, press, dinners, the stock exchange, and patting themselves on the back, here is what you can count on: in your shock, disgust, dismay, and trauma that begins to slowly sink in with each possession or the lack thereof they will have crowbarred, razored, broken, crushed, stolen, warehoused, and destroyed at whim and left a trail of carnage unimaginable for you to embrace at your destination in a blur of hell. And all because you, dear client. should have known better. I

After the horrendous move, with a multitude of damaged irreplaceable and costly items, missing money, expensive men’s colognes, and a prescribed CDS medication we then found that a “team leader” gets paid per job whether it takes a day or weeks and he pays his crew. This is why we experienced a very shoddy, rushed job (i.e. using a “cardboard ramp” sliding boxes and bins down Bilco steps onto a concrete floor). This with the “team leader” prompting the crew to “hurry up.” The “independent” appraiser came 08/20/2019 since our estimate of damages was over $10,000 and I await to hear what Allied has to say which may prompt our call to another appraiser and legal support. BTW, I was also informed by Allied that there is a $500.00 deductible even though they did the damages.

But if after you have reduced your belongings and filled an ENTIRE DUMPSTER’s with unnecessary and outdated items, taken all your old documents to a shredding service, because there is way too much for your home shredder; donated 5 large trash bags of clothing and hired a truck just to get saleable items to thrift shops and auctions, and made frantic, last minute calls to neighbors, relatives and friends who were buying or taking furniture and art that had not sold, your weight load is identical to the original estimate, you must have hired Clemmer Moving and Storage. They miraculously produced a weigh bill saying your scaled down belongings weighed on the day they were delivered, exactly the same as the rep’s estimate. (No reduction in price for it weighing less, but just as promised – no more.)

If you’d like to be enlightened by opinions the driver expresses about your goods, ask for ours…Ben. He told us frequently we had an awful lot of books and pictures. He pointed out we had too much when he ran out of his ‘extra’ boxes. (Luckily he had no trouble using ours, along with our tape.) He also reminded us what a fabulous job he and his crew were doing considering the difficulties our condo presented in getting all our many items from our door to their “inconveniently” parked truck. It’s true.

They had no trouble whisking away things we specifically told them we needed to take in our car. As my husband and I collected ourselves after the Clemmer crew of Allied Van Lines pulled away, those ‘excluded’ items were gone, not to be seen again for months. During that day, we passed from room to room trying to throw away items that were not only heavy, but not really needed in our new location. Miraculously, they showed up anyway upon delivery.

Our driver carefully assessed everything his workers took out to the truck and recorded his expert opinion of its condition, in code, on the “descriptive” inventory list. He informed us how small a percentage of his customers actually cared about the numbered stickers movers put on the furniture and boxes and their relation to the numbers on the “descriptive” list. When any of the stickers fell off the furniture and boxes, before they were out the door, he tried to calm us with the informed advice that it was really nothing to worry about. If you want a company that soothes your silly concerns, call Clemmer.

When the packing and loading by Clemmer Moving and Storage workers ran late because of our long condo hallway and the walk to his truck from the elevator, Ben urged us to hurry and sign his forms without troubling our eyes by reading them and assured us that he and his expertise would probably be bringing our things from storage in a few months and delivering them safe and sound. Not to worry.

And he was right! In a few months he was the one to deliver our things. The first of many surprises was the appearance of a very large leather cushion with a fabric back. It showed up in the same trip from the freight elevator and trip down another long hall (which the dispatcher [again] did not tell our beleaguered driver about) with two yellow table legs. They were thick and shaped in the Early American tradition. Our things are modern. I told him I had never seen them before, but the driver assured me they were mine, and that I should think about it and try to remember them. He was probably just helping us to recall our own items, but he finally gave in to our entreaties to take them away.

That day, just before all Clemmer’s men left we realized we were missing a floor lamp and our cocktail table that matched our end table. Ben wondered if we were sure. But he did reassure me that I could claim insurance on anything we could prove missing or damaged. One example: We had two floor lamps in our living room. They were both plugged into an outlet, operated from a wall switch. For 11 years, they sat untouched. They were out of reach of a vacuum cleaner and no one even had to lay a finger on them to light them. And yet they were marked, in code, as being “marred, contents and condition, unknown.” In fact, all 7 of our floor lamps were identically described. Such detailed care is hard to find these days.

Of the 6 that got delivered, 4 were leaning quite noticeably to the side or bent in the middle and a fifth one had an irretrievably broken bulb receptacle and shade. I got very good at reading the condition codes when looking carefully at the inventory sheets during our insurance claim process. But the Clemmer driver did not want to bother us with looking at codes during our stressful days of moving out and moving in. In fact, he tried to save us from trying to record the inventory numbers (if they were still affixed) from the boxes and furniture as they were carried in, because it was just “a useless waste of time. No one else does it.”

Condition codes make it difficult to prove damage when you make an insurance claim for your carefully cared for belongings if you sign the inventory sheets (saying you verify those condition codes) before the Allied Van Lines movers leave you for good. Just wait until you read how many of your things were st-stained, so-soiled or m-marred when you take the time to decode and apply those conditions to your tables and cabinets and even your mattresses. Ben told us they were late getting back to their base and urged us to sign quickly while regaling us with stories of his upcoming vacation and introducing the guy who unloaded the truck while others carried items in. After all, he was the Ben’s son and he came up just to meet you (before you handed out tips). They might as well have said, “Don’t think, just sign while we distract you.”

Back at the home office of Clemmer Moving and Storage weeks later, they were MORTIFIED that their employees were so unprofessional. To be helpful and “up to their usual highest standards,” they advised us to make our insurance claim as soon as possible. Did they mean well and want to help us get a settlement check quickly? No. We learned claiming too early can actually reduce your claim. Find out how long you have to assess your loss and/or full damage.

What we learned: 1) When asked to sign, write clearly on the inventory sheet that you have not yet checked the presence and condition of listed belongings and your signature is conditional. 2) Don’t make any claim in haste. 3) Unpack and inspect everything before making a claim. 4) Make lists. List what is damaged. List what is missing. Try to match everything to the number on the inventory sheet! This is mandatory information you will be asked for…the numbers on the sheet relating to your belongings! 5) Give yourself time to remember everything you had! The sculpture you got from the artist is not the first thing you look for in the early weeks of getting your new home in order. But then it’s missing. How about the heating pad and blood pressure cuff not often used from the back of your closet?

6) Get today’s replacement costs BEFORE you price your damaged or lost items in your claim. What you paid 10 or 15 years ago is not going to buy them today. 7) DO NOT clean or fix anything before the insurance adjuster comes to see them. Replace them or use them in their delivered condition, if you can, and wait for the insurance company to send their adjuster. If you can’t show the adjuster their condition when they arrived, you HAVE NO CLAIM. 8) Read reviews online!!!

Just as the people who owned the 2 yellow table legs and leather cushion must still wonder where they are, so are we wondering how we can have the glass from our coffee table and no table. Who has our sculpture? Why are our upholstered dining room chairs so filthy? Why did our mattress topper and mattress cover arrive torn, smeared with something black and still on the mattress, none of which were packaged? Where are the casters from our bed?

True to their promise, and against all odds, the crew from Clemmer/Allied actually did unload and deliver all 8000 of our pounds (which impressed upon us many times) in one day. We do believe the building manager who told us she saw our unwrapped floor lamps being thrown from one worker to the other as they rushed to unload the truck. (Bent poles? Scratched bases?)

After all, our things were moved from our condo to a storage facility. Then they were taken two months later from the storage facility and delivered to our new apartment in another state. Can you blame Allied Van Lines agent Clemmer Moving and Storage from Telford, PA for losing and damaging so many items that are taking us weeks and weeks and weeks to claim for, replace and have cleaned? Yes. So… If you enjoy shopping for endless hours online and more in stores, waiting days for deliveries, filling out pages of insurance forms and “chipping in” to buy items you used to own, call Clemmer. It’s an experience.

*All of my household items were packed over a course of 5 months - all items were disassembled and packed with care: no rush was taken in packing of any household goods. Household goods were told to be delivered between the 2nd and 14th of July. No word was given by call or email to me for updates, or status of my household goods. I had to email and call Shelly myself to find out anything on my goods. I had a delivery date of the 12th then the 14th, and then the 15th, and it changed again to the 17th of July.

The delivery of our household goods was a nightmare. Most boxes were crushed, damaged to include our new (less than a year old platinum beauty rest mattress). Our other mattress was ripped out of its protective bag, and folded in half. Most boxes were very detailed of contents and if glass, fragile, etc. over 100 + Boxes (60 documented on paper as delivery driver told me not to record on paperwork and to call company directly; which cause some to not be recorded) showed excessive handling, damage, and disregard for personal property. I spent the time to document, take pictures, and record on paper what was damaged. Some items like wife's grandmother's items were smashed to pieces and cannot be replaced, and have been hard to put a numerical value to.

On Sunday 7/21 I spent 4 hours submitting a very detailed description on items damaged, to include box number, description of box, item whether it was broken, smashed, scratched, dinged, box item number, color, size, style, and material description. I submitted the document and received an email about 5 emails of pictures received not of claim items.

After I have not heard anything for 8 days I had called and was told that my claim needs time to be reviewed. I was told who my claim rep was and that she would be getting ahold of me soon. I agreed and almost another week had passed till I called and had to get in contact with them by myself. I had a conversation with the individual and was told that there was excellent documentation, and pictures to back up my claim,they accepted responsibility for most items to include brand new dented tool box, both king size mattresses, my missing items (dolly, ladder, etc) stolen ? and would be finalizing this after it gets ran past the manager.

Another week goes by, I email asking for a status update and told they would reply to my email that they seen Friday (8/9/19) and reply to it by COB(Monday (8/12/19). It is Wednesday now (8/14/19) and I have received an email: "Mr. Ruby, While I appreciate the time and effort you went to to provide photos, I will still need to have our repair firm inspect the transit related damage and they will be contacting you for an appointment. The firm is "omitted" and should you need to contact them directly they can be reached at XXX-XXX-XXXX. Sincerely, "Omitted" Allied Claims Dept.- Wed 8/14/2019 5:51 AM"

The company is hard to get in contact with. I had then called Allied Van Lines again asking for a manager, as I have been more than patient and courteous. I spoke to Jill from the CEO branch Fort Wayne. Still no resolution to my claim. My advise is to go with a different company that does show care as allied motto is " the careful movers" V/r Richard **

Once my family’s belongings were picked up, I did not receive any information or updates as to where the van was for quite some time. The great service I had received up until pick up had disappeared once they had our belongings in their possession. No one was able to get a hold of the driver and no one knew where our belongs were. We later found out that our belongings were literally sitting in a warehouse for an entire week before the moving process began. I am a physician who already started working in Colorado. My wife is a nurse still working in Texas and we have a child. Allied Van Lines was less than apathetic to the fact that we lead very busy lives and need advance notice and coordination for the delivery of our stuff. Before I signed with Allied, they ensured that the guaranteed delivery date window was accurate and Allied would cover any cost incurred due to their fault of late delivery.

Our belongings arrived days and days after their guaranteed delivery date and we were informed that we would not be paid for the costs that were caused by their fault. They offered $100 for each day after the latest “guaranteed” date which is a fraction of a fraction of what I paid for their supposed professional and excellent service. By that point, I had began working and my family and I were sleeping on the floor of our home. My wife was scheduled to return back to Texas to start working again and our belongings were still not delivered. I was still working. My mother-in-law who had come with us to help us move in had to change her flight to a later date so that someone would be available to accept delivery.

Of course, Allied did not offer to cover any of those expenses. What’s worse is that they would not settle on a specific new date of delivery so we had to address this issue every single day and plan accordingly. Allied Van Lines did not even have the correct delivery date on delivery day. They had told me that our belongings would be delivered the next day and told my mother in law they would be delivered that day. Once the truck finally arrived at our house, they were not adequately prepared. They knew our home was on a small road and an 18-wheeler would not fit on that road. It was written in their notes. The delivery driver had no clue of this situation which delayed delivery hours while they scrambled to find a smaller truck to load everything onto to transport down the street.

Consequently, the movers were very rushed in placing our things. Furniture was placed in the incorrect room and some furniture had been haphazardly placed upside down or on its side. Even then, the disappointment still did not stop. Some items were broken and were placed in positions to hide that fact. I have only seen similar behavior by a child trying to foolishly hide their mistake. For example, a leg of a night stand was completely broken off. What Allied Van Lines did was place the nightstand in the closet of the bedroom and place the nightstand upside down so the legs were facing up. They then placed the leg back in its place resulting in it falling apart only after I moved it.

My wife and I talked to customer service many times and they were very rude to both of us. I can honestly say that I have not encountered such rude and apathetic customer service employees in my life. They made absolutely no attempt to ameliorate their many mistakes. They may have swindled me out of my money, but I have spoken to my hospital’s recruiting department who constantly has new physicians moving into the area and have advised them not to recommend and in fact, recommend against, Allied Van Lines. Similarly, I strongly encourage you to not use or at least strongly reconsider using Allied Van Lines for your next move.

The movers for the pickup showed up late, understaffed and unfit to the job: they just could not carry the boxes down the stairs (we lived on the 3rd floor) and I had to assist them, carrying myself about half of the boxes. They also did not bring enough wrapping material, ending up wrapping partly the furniture into paper, but promised that the furniture would get wrapped into moving blankets once they reached the warehouse and before departure to the destination. This was a lie since, at delivery, all furniture was wrapped in the exact same condition. Of course, most of them got damaged during transport.

We could also have a look inside the truck and it looked like all boxes had just been tossed around, definitely not piled up the way they should. About half of the boxes were upside down (and I can confirm that they were loaded upright during the pickup). Some items contained in the boxes got damaged as well. Even worse, our furniture and boxes were mixed up with another delivery, which made the delivery a pain since I had to confirm, one by one, which furniture was mine and which was not. In the end, we were missing an item, which got brought back to us about 2 weeks later.

We complained to the customer service but were not interested to file a claim for damages since none of our pieces of furniture were of real value. Getting some money back for replacing the damaged parts are not worth it, taking into account the troubles of driving to the store to get the parts, unassembling the furniture, then reassembling it. We asked for a partial refund that was denied without any discussion. Oh well, lesson learned.

We left everything in storage until we bought our house. When we finally emptied the storage unit into our garage, we found a lot of crushed boxes and totes with broken covers. What we didn't find was a brand new 4000 generator and two one of a kind antique painter ironing boards. When I put in a claim,for only the missing items--the Allied agent in Pa said we probably packed the broken totes wrong. I put in a claim within the nine months allowed but I was told the claim was denied because I did not check the items off as they came off the truck. The claim is not that much compared to the cost of the move. I would STRONGLY not recommend anybody use Allied Van Lines. They will not live up to their promise to take good of your property

Items that should have been moved twice were moved FOUR times. So many broken and crushed items totaling about $3000. With my purchased insurance, they refunded $250. Absurd. DO YOUR HOMEWORK. Don't use this company as they will lead you to believe that all will be taken care of since they have been in business so so many years, it speaks to the service. What a joke.

Allied tells me there were no stops except for one resident unload prior to us. When they packed on day one, the driver asked for me to pick up food which created an opportunity for theft. They also damaged all of my Derby hats and missing one my most expensive one. They failed to load the piano books into a box, when I received the bench, the antique bench had a very large crack in the leg and another small one. They were careless with the items. When they moved our brand new treadmill, they never wrapped it in blankets, I mentioned that the base alone is 500 lbs and would require body straps, they ignored my comment and dropped it twice breaking both ends of the tread.

I have moved 17 times since 1997 and have used packers many times and never once did I experience theft and damage. My luxury bag collection is precious to me and irreplaceable. Now we waiting for the insurance that we have that doesn't cover my total loss. The packers are definitely shady and I highly recommend that you do not use Allied/Coleman for your move. You will get robbed!!! They unloaded items and 5 photos that weren't ours during the move, see attached photos.

The driver noted on my paperwork that the "parts box" was missing. I had to pay for a flight to Las Vegas to look around my old house for the parts box and eventually found it. When I returned I emailed Allied asking for them to send their crew out to assemble the furniture THEY took apart and they refused. This is something they would have done when they delivered my stuff but now will not complete. I also asked for reimbursement for my flight I had to pay for to correct their mistake of leaving the parts box and again they refused. I don't think I am being unreasonable is what I am asking but their customer service is awful. DO NOT USE ALLIED.

The truck was in a hurry as they were already scheduled and this was an extra job that was holding them up. Items were packed and carted straight to truck. After the last boxes were loaded, my sister was trying to confirm the manifest...but the truck had already left! Flights were taken as planned and the delivery crew arrive within the requested window. Early on a broken lamp was noted. With no listing for the number of boxes or what was in them, we could not verify that everything arrived. The carrier insurance (we took the full policy) was contacted. They said we had a year to file any claims, so unpack as time allowed. My Mom's new space was approx 40% of what she had, so unpacking and finding space/places for things too several weeks. Multiple items were missing, but only one item (Stiffel lamp) was damaged.

Fast forwarding 8 MONTHS, we received a payment for the lamp that will not cover repair or replacement. The insurance agent told us we needed to count every box and itemize packed goods before the truck left. Now how was that to happened when you (Allied) forgot about our move? The crew was rushing to get out...we were not allowed on the truck...we tried to get an inventory but they had already left. Bottom line, she is out lost goods (my sister agreed to a modest sum much to my mother's disagreement just to get this ended), but Allied rejected the claims. My Mom got moved. It was costly, both the move and lost/damaged goods. I would not recommend Allied/Coleman. We have documented the entire process more thoroughly than this review and filed with the Better Business Bureau.

Then we had to start the claims process which was horrible. The claim adjusters' job seems to be to avoid paying replacement value claims. They have a bunch of schemes. One was to find a cheap knock-off of something we owned and only offer us the price of that. Another was to claim that our possessions were old and had depreciated (their 'tariff', the regulatory document that governs interstate transport, states that depreciation is not a factor for replacement value). Yet another was to claim that there's a low limit on damages for self-packed boxes (the tariff does have a limit, but it's $2500 or higher depending on box size). Ultimately we had to file a lawsuit to recover. That's what it took to recover the full amount due to us.

Original driver who is not qualified to work at a McDonalds finally took his semi trailer back to yard in Huntsville and picked up a local truck to finish loading. When returning to HSV with the "local" truck, it was evident that he had no help unloading it, as many of the boxes and items were damaged (we suspect that they were tossed off the truck, as the items were packed well and many dishes shattered). Unloading, the same driver still had no tools or dolleys, and we had a local safe mover handle the gun safes again. Completely inept. Driver stomping around acting like he was doing us a favor.

After numerous phone calls and misinformation from even Vice Presidents over the course of the next 27 days, we finally saw our "overflow" shipment arrive in a condition that was completely horrible. The overflow driver stated that the condition of the boxes received were damaged before he picked them up from the HSV warehouse. Yes, many items damaged, not finished fighting with claims for damages yet. If you can, avoid at all costs. The icing on the cake is the fact that this poor excuse for a company can't even process credit cards properly. The entire move was paid for in advance, but they failed to process one of the payments. This has resulted in several collection letters and phone calls. The final payment due to their error was made today, and I received notification of another fun certified letter coming in the mail today. Maybe I should have waited 27 more days to pay.

Several pieces missing and broken. This was on Dec. 3 2018 and after phone calls I still do not have a printed receipt, or paperwork to file a claim. The salesman talks and shows a beautiful picture but the follow-up, and work was terrible. I would recommend searching other companies' reviews before deciding on this Co. I thought Allied had a better reputation than to have it marred with such lousy workmanship. I would recommend to Allied corporate that they show all the employees the little beautiful book that the salesman uses to entice sales of their services, the employees are not following the sale protocol as promised in the presentation. And so far as my move coordinator she has totally forgotten how to follow up as promised when she first made contact with me.