Allied Van Lines Reviews

In fact, we had actually donated several items and had less to move overall. Larry was well aware that we were going out of the country the next day and had to move our things on that particular day. He strong-armed us, saying "you have 10 minutes to make a decision before we unload the truck and you can find another moving company that will charge you 3x-4x for a same day move, if you can even find one."

We later found out that this is a common scam Larry and his General Manager at Coleman are known for. Larry quotes low prices initially as a guarantee to bait customers, and then changes the price on the move day when most people have no choice but to pay the higher price. It took the movers from 9:30am-7pm to move a one bedroom apartment, and they would disappear for several hours at a time with no explanation. Many of our things arrived damaged. We tried working with Allied to get our money back after the fact, but they stopped responding to our case. Our advice: find another company. This one is a scam.

My furniture was to be delivered between 8/13/15 and 8/29/15. I had to repeatedly call Allied with concerns & questions about the location of my goods. They could not locate them. They said the truck would be here on 8/29, then changed it because they couldn't locate the truck. Finally delivered on 9/1. I had most of my furniture delivered to my apt but some was delivered to a nearby storage unit. These items were wrapped up for storage. After discovering my apt furniture was badly scraped up, I found 2 pieces in storage were also damaged. Only 2 pieces out of 9 large pieces were not damaged.

A restoration co said 2 pieces would have to be taken to their shop to be completely redone; they'd need an entire day in my apt to repair the other items. Allied is offering me $1335 to repair 3 items. They will not reimburse me for the storage items, even though they charged me for the extra stop. They said I could have damaged my furniture while in the storage unit. I plan to pursue this further. One storage unit has been in my family since the early 1950s.

The movers didn't arrive until March 24th, which greatly inconvenienced us, because I had to buy a futon, a TV, and an air mattress to sleep on, while waiting. The boxes from UPS arrived damaged. One large one was torn from top to bottom and most of the contents were missing, including a brand new Bose stereo worth $900, and all my kitchen cutlery, and all the things that were in my kitchen drawers, such as knives, gadgets, electric can opener, utensils, etc. It cost me almost $2,000 to replace the lost items, which wouldn't have gotten lost or stolen if Allied Van Lines had shipped them!

I feel I should have been compensated for my losses. At the time, I didn't pursue them, because my husband became very ill, and passed away a few weeks later. I was in shock and suffered severe depression, so I never got around to filing a claim. And now, due to financial hardship, I am moving back to the East Coast, and I pray this move will be a lot smoother, and not cost me so much. I would never hire, nor recommend Allied Van Lines ever again!

Regarding the delivery date, we understand that moving companies provide ranges especially considering all of the factors with traffic and weather that may occur with a cross-country move. The day before delivery, they typically tell you it will arrive on the next day so that you can plan for it. When that day came, we had not heard anything from them. I called up the agent directly, since they didn't call, and after multiple calls, I finally got a response. They said they didn't know and that I should call the truck directly. First, as an "agent" isn't that part of their job and why we are paying them? Second, I understand that it helps to have the truck driver's number to coordinate with them directly. The problem, we felt like we had to do all of that legwork and coordination, and, for part of the time, the driver couldn't respond because of cell reception problems and because you're not suppose to be on the cell phone while driving.

Finally, I got a hold of the driver who informed us that they wouldn't be able to deliver until the next day. Although this was not the driver's fault, we were livid! We ended up having to find a hotel room at the last minute that would accept a pet we had with us, which was a bit of a challenge. I contacted their customer service line, and they deferred the problem down to the agent, which must be a convenient way for them to avoid the problem. I finally talk to the agent's manager, and she basically made it sound like we were the problem and unreasonable in suggesting that we expected them to deliver on the day that they said, and later on to cover the damage and lost or stolen property that they were responsible for covering.

The poor judgment of our agent, the rude and unprofessional behavior of her boss and the company in general showed a clear sign for their lack of coordination, inability to do the job, difficulties contacting and receiving response, and for simply not caring. Moving is a big deal for a family and good reliable customer service is essential. We understand that things come up, but not answering the phone or following up is unacceptable in any industry, and probably more so with a moving business since they basically are transporting everything we own.

With all of the moving companies out there, don't be fooled by Federal Gateway Moving or Allied. They low ball their prices to lure you in, but you will regret it. The experience horrible and made us anxious. If you want to avoid the pain that myself along with other reviewers who have had similar experiences, go with another moving company that gets better reviews and has a better reputation even if it costs a little bit more. In the end, you'll be happier, your belongings will be in better hands, and you'll sleep better than we did.

They used my toilet without asking permission and loaded everything up and it just barely fit. Jose the driver was nice but on the delivery date with was when they said they would get to Star Idaho, he showed up with two great movers. They unloaded everything and all was good till I found out a whole box of pillows are missing along with four of the knobs to my China cabinets that went missing. Jose offered to pay for the four knobs but his California movers said "we had them," but wrong "nope we don't have them," called Jose but no answer, will put a claim in on the missing box, of course they are closed now. My husband did the survey without asking my opinion of these movers. Don't think I would use them again, and in all the other complaints the sales guys was nice and his car broke down the day he was supposed to come the first time.

We have 4 wood items severely damaged. A washer with multiple dents and scratches, a grill was destroyed and a ladder was stolen. They sent an 80 year old man to take pictures of the issues (If matters were not worse, they sent a letter with his phone number to do repairs). That was a joke. This guy was not able to bend to take pictures, then had to use the restroom. Really? Do not use this company. Do not purchase the insurance. It is a joke. The insurance is through Allied Van Lines, Inc. Consumers do not need to be treated as stupid individuals.

He then explained the multiple benefits of having Allied move our family to Washington State. He explained that our belongings would be moved and safely secured and stowed in an Allied van until we were ready for our belongings to be delivered. He went on to express how we needed to watch out for other companies, as they will repack your belongings into multiple vans along the move in order to minimize transportation cost on the moving company. Steve expressed my belongings would be packed into the Van Lines at my home and not repacked as other companies do.

On June 18th I was contacted by Collin from Beverly Hills Transfer and Storage, an Allied vendor. He arrived at my home that same day to view our home and belongings. He took multiple pictures of our belongings, boxes, and made an inventory of your home's contents. Shortly after I received an estimate of approx.17,000lbs of belongings, which I expressed was lower than the previous estimates that we received from other vendors of 20-21,000 lbs. I was assured by Allied that this was an accurate estimate as the other companies that we spoke with likely over padded the weight in an effort to overcharge us. Ultimately the weight would be confirmed once the Van Lines was packed and weighed at a weight station.

June 25th 2015, we were scheduled to have the movers arrive at our home in CA to pack our belongings. That morning at 8am I received a call from Beverly Hills Transfer and Storage that the brakes went out on their trailer that was scheduled to come to our home, I was told that another 53ft trailer would be at our home to move our belongings. Later that morning a 48ft trailer arrived with a broken liftgate. I asked the driver why they sent a smaller trailer, as we needed the larger size; I was told that it was a 53ft trailer. Throughout the day, I didn't think the trailer was large enough. I then measured the trailer and I asked why he stated it was a 53 when it was a much smaller 48ft trailer. His reply was "I didn't think you knew your trailers."

Due to the company arriving with the wrong trailer size our belongings didn't all fit into the smaller trailer, the 48ft trailer is shorter in length and height and narrower in width. The movers attempted to also place some of our belongings into a 14ft truck that some of the additional employees arrived in. Still our garage had many items that didn't fit. Beverly Hills Transfer and Storage arrived the next morning with multiple vault units and completed our move. During the move Beverly Hills Transfer and Storage packed our 3 flat screens TVs, our king size bed, many large pictures and mirrors, and disassembled all furniture and removed out fridge including water lines and washer and dryer. I was told that everything that was taken apart or removed would be reassembled and reinstalled in our new home when our belongings were to arrive.

Many of our large pictures and mirrors were already wrapped in our personal moving pads, Beverly Hills Transfer and Storage utilized our moving pads and supplies and stated that we would receive everything as originally packed by them at our new home in WA. We had a back bedroom that we had several boxes, unpacked clothes and personal item in, we told the driver and other crew members that this room inset to be gone in as the times in that room would be packed with us in our personal vehicle for the move.

Later that day we noticed that many boxes were removed from that room. I immediately went out to the crew loading the van and asked where those boxes were. I was told that they were already packed in the truck and there was no way for them to be removed. The driver stated they were unwilling to unpack the entire truck to remove those items; I was then reassured that everything would be safe. Items they packed that shouldn't have were my husband's work computer and DJI Drone. These are fragile and temperature sensitive items. We were reassured multiple times that our belongings would arrive safely.

The week of July 15th 2015 I notified Jamie at Western Van and Storage of our new address in WA and our belongings were then arranged to be delivered to our new home on July 24th. I asked about how our belongings would be arriving and was told that everything would be in one shipment. That our belongings had to be re-packed multiple times. Everything was removed from the 48ft van to a 53ft van, the contents of that 14ft trailer were put in a vault then added to the 53ft van, and the contents of the 3 vaults were also unloaded and re-loaded into the 53ft van. At this point this is the 2nd and 3rd time our belongings are being re-packed. We were assured by Jamie at Western Van and Storage that our belongings were being well taken care of with the multiple re-packing and re-loading of our personal belongings.

In arranging this transition, communication was non-existent on the part of Jamie and Western Van and Storage, I was given 3 different possible delivery dates and none of which was confirmed. I called and emailed with no return calls except from my relocation coordinator thru my employer. She was able to confirm on July 23rd that Western Van and Storage would be arriving the following morning. No calls from the truck driver that evening or in the morning of delivery confirming times etc. I live in a HOA master planned community and I expressed the parking limitations. Jamie explained they are professionals and utilize Google maps etc. to make necessary parking and deliveries.

July 24th approx. 9am Burt with Western Van and Storage/Allied Van Lines arrived at our new home with our belongings. He arrived in a 53ft van as well as a 14ft Penske Truck with our belongings. Burt explained that he was pulled over in WA state by the Highway patrol who stated he had an axle that was overweight so he had to call his wife from Auburn and have her rent a Penske truck and drive down to the WA and Oregon border and unpack some of our belongings into that truck to reduce weight on one of his axles. He explained that it was over 100 degrees as him and his wife were re-packing our belongings in the side of the road in WA. He stated how they rushed intruder to get us our belongings. This is now the 4th or 5th time our belongings are being re-packed.

Burt also stated that when he arrived in CA at Beverly Hills Transfer and Storage facility that he was the one who had to unload our belongings from the 48ft trailer and the multiple vault units. He expressed he was pissed that it was so hot and he hardly had any help except from a few foreign workers that had no experience in moving. He repeated over and over how he had to move our stuff and take additional furniture apart by himself. I asked him at that time about our moving pads and supplies that were used by Beverly Hills Transfer and Storage and he rudely stated he didn't know anything about that and all moving pads and supplies are proprietary to each individual moving truck, that everything was left with Beverly Hills Transfer and Storage and he used his own pads and supplies.

Burt then gave me 2 bingo like sheets and explained as they bring boxes off the trucks I will be given a number to mark off these sheets. I did my best with this but it was very difficult as most of the time multiple people were calling off numbers and asking me where it goes at the same time. I explained that I couldn't mark numbers then open a box and then give proper directions at that speed. Boxes were stacked and placed incorrectly throughout my home and garage because Burt kept yelling at the other workers to hurry up that he had a job he had to get to in Chicago the next day.

At the time of delivery several items could not be assembled as Burt told me that the hardware had been lost, misplaced or damaged. He told me to contact Jamie with Western Van and Storage to make further arrangements to have our furniture assembled. Burt told us that our bed couldn't be assembled as it was missing hardware and broken. Burt had one of his crew members unbox and install our Master bedroom TV that was installed backwards and missing its power cord. He had his wife assemble our living room TV that was installed backwards with its screws stripped. We were told by Burt that another company would arrive to set up our fridge; no one has ever called or is yet to show up.

I have multiple pages of damages that were caused by Western Van and Storage/Allied movers and I have had an adjuster (RON) from Town and Country at my home twice to take pictures. At this time little has been done to take care of our claim. I have included the list of damaged items for review. We also have 20-30 boxes that are unaccounted for. When our belongings arrived, so did someone else's belongings. I informed Burt the driver that this particular tote didn't belong to me and he stated it was mine and had to be mine.

I then opened the tote and saw the UCLA diploma with a graduation year of 1980 and explained that wasn't my name nor did I graduate in 1980, that was the year I was born. He then put the tote back on the truck. It's a situation like this that makes me uncomfortable and uneasy with so many unaccounted boxes. Burt also explained that he had to take apart one of our shelving units and took the hardware home but promised to bring it the next morning. That never happened. So I now have a broken unassembled shelving unit with no hardware.

I spoke with Jamie the afternoon of July 24th and I was assured that all items that were damaged would be taken care of and were fully covered by their insurance company. Our belongings were so badly packed into our garage making it unsafe to attempt re-packing and unloading that Jamie sent out 2 gentlemen from Western Van and Storage to re-pack our garage and assist with relocating furniture and boxes as Burt, the original truck driver, rushed his crew thru our move as previously stated because he needed to get to Chicago by the next morning for another job.

I have since been contacted by Mira from Allied's claims services and she had been my primary contact. Her and Ron from Town and Country have been assigned to my claim. Ron is the adjuster who has come to my home twice to take pictures of the damages and report back to Allied claim services. At this time limited responsibility has been taken on the part of Allied and I am left with broken and badly damaged belongings. Due to the damages to our televisions, we have been repeatedly asked who packed our televisions. As stated above, all TVs, beds, furniture, and large mirrors were packed by Allied.

Our Cal king mattress was transported incorrectly and is now bulging out one side; I have ready and listed moving standards as well as manufacture standards. I was told by Allied's Claims department that it's not possible to damage a mattress in a 1200 mile move, to send her something from the MFG. Showing damage could be caused in a move with incorrect mattress placement.

At this moment this is what Allied Representative has stated: "I have reviewed your claim and details of your move to Washington State. The information below is the claim damaged items that the repair services reported transit-related damaged. Allied receive this report and the drivers can not be chargeback for items not confirmed by the our local repair services as transit related, mechanical items condition unknown. I can not charge back the drivers also, unless their external damage.I am sorry that you disagree with the settlement of some of the items, but I hope you understand our position in this matter." At this time Allied isn't taken accountability for the damages they have caused. The insurance department is blaming the adjuster and the adjuster is blaming the insurance representative.

I STILL have not received the rest of my shipment. Now they say my load is too small and no one wants to bother with it. I WANT MY THINGS!!! It has now been a month that I have lived in my new house without sheets, the rail, connector for my couch (why did they even take it apart?), cooking items, clothes, my son's TV, the cord for my TV, keepsakes, etc.

We were given a delivery window and so we planned to have our children in a summer camp during this week so we could unpack in peace. Coleman knew about our closing date for our new home and our desired move-in dates 4 months in advance. One week prior to our expected delivery date I called and they could not tell me when the truck was going to be on the way. 2 days prior to the expected delivery date they told me that everything was on schedule for a Monday delivery. Monday they told me it would be Tuesday. Tuesday they told me it would be Friday. When I complained to the receptionist she transferred me to the "guy in the warehouse" and he told me that the truck wasn't even in Nebraska and he had no idea when the delivery would be made. When I questioned the receptionist she said "just because your stuff is on the truck, doesn't mean we know when it is going to be delivered".

When I then spoke to the manager he informed me that the moving truck had actually broken down in another state and that was why it was going to be the end of the week. Had they simply called me and been direct about the unfortunate truck breakdown I probably would have been more understanding, but the fact that I had to go through 3 people to find out what was really going on was very frustrating.

Thursday came and the manager called me and very apologetically told me that the broken down truck was waiting for a part to come in and NOW their other truck had broken down. He then told me that they only have 2 trucks, so we were stuck. When our things finally arrived the team to unload was on time, however one of the men clearly smelled like marijuana (this smell was clearly present again after he came back from his lunch break). I will say the men were friendly and polite. One frustrating aspect of the unpacking was that the driver gave us the inventory list to check off items as they came into the house, so rather than being able to supervise inside we were stuck at the door with 2 clipboards trying to find the stickers on each item with the numbers as they came in.

By the afternoon it was clear that these guys were ready to go home whether the job was done or not. They did not put together one of our tables and refused to put together our treadmill when we asked, stating, "we didn't take it apart, so we can't put it together." The driver instructed us to called the local Allied branch in Lexington and "they would send someone out". My son's headboard was not attached to his bed - just propped against the wall. The most disturbing thing is that the children's bunk bed was put together using the wrong hardware and because of this they did not have enough screws so the top bunk was left unattached (just balanced) on the bottom bunk and it was completely unsafe, at risk for collapsing on a sleeping child below. We did not realize this until the next day.

Lastly, our sleeper sofa was destroyed. The wooden frame was fractured, the fabric stained and the spring mechanism for the bed was broken with springs missing. There were other smaller less valuable items broken, but I understand this is the risk of a move and largely unavoidable. In summary: Poor local customer service. Unresponsive to complaints. Very poor communication regarding the timing of our delivery. Although I hope the intention was not to deliberately deceive, I felt like we were being lied to about the trucks being broken down. Why not just come out and tell me? I get it, things happen, just be honest.

Delivery men left bunk bed damaged and unsafe due to incorrect screws being used. Sleeper sofa destroyed. I have filed a claim and am waiting to hear back. Late delivery (11 days after we expected it was to arrive). I have tried to call the national Allied company multiple times and have not received any meaningful response from them. Not even a simple apology. I take it back - they did offer a $50 compensation for the late delivery. In total, our move cost right around $16,000. Groan, I had hoped for better service. Please do not choose Allied for your move.

This is how they packed my 8 lamps: the three movers, unknown to me, put two glass lamp shades in my household recycle bin atop plastic bottles and yes both glass lamp shades broke in the 1625 mile journey to Texas; I was told they would provide the packing materials for the lamps. On moving day, the movers had one box, (I was charged $75 to pack the lamps) so they brought one box and put two glass lamp shades, two fabric lampshades, a small study lamp, and one lamp base in this box with no packing, no cushion, nothing. And yes, all the items were crushed and the two glass lamp shades broke en route to Texas.

Three lamp bases were placed in one of the boxes that I had purchased from Home Depot (I was emphatically told by Courtney **, the woman who was the contact person assigned to my move that their company under no circumstances is allowed to use any packing materials other than their own.) The three movers that came to my home didn't get that memo. The lamp bases were thrown in this Home Depot moving box hastily taped together, and yes, all three bases are broken. I don't know how this happened, but an antique floor lamp base was also broken. So, I have no lamps.

In addition I was charged for a wardrobe box to pack my two guitars. The movers brought the wardrobe box on moving day. When my belongings arrived to Texas the guitars were not in this wardrobe box that I was clearly charged for. In addition, I had guitar music in one of the pockets of the guitar cases. At some point, someone, one of the movers, or somebody at their warehouse, removed the guitar music and stuffed it in the recycle bin with two glass lampshades to use as packing material. I discovered this as well when my belongings arrived to Texas. This company also damaged beyond repair my grandmother's antique late 20's deco china cabinet. It was in excellent condition and they managed to crack the veneer off the bottom of the cabinet.

This company also lost the small items box that contained the washers for my kitchen table and the pegs for my adjustable bookshelves. I had to call Courtney ** and Rick the manager in Maryland and demand that the movers in Texas reassemble my kitchen table rather than leave the table top and four legs lying on the floor. The three movers in Texas found some washers somewhere on their truck.

The movers lost one of my bookcases. And I have not heard anything about it or heard back regarding it though I made the claim of it being lost on the same day the movers arrived, August 5. This company damaged my desk as well. One box of linens was broken open and everything inside has black streaks on it including two allergy encasements that were specially purchased through a medical supply company.

I was really naive. I didn't watch the three movers that came to my home in Maryland, but trusted them to do their job. That was a big mistake. I was closing on the house two days later and was cleaning each room as they finished so I didn't see the insane things these people did with the lamps, or that they removed my guitars from that wardrobe box that I was charged for. They probably gave to another customer and charged them too making a nice profit. I hate to admit that I prepaid and was charge over $6000 for this fiasco. The claims paperwork I filed is over six pages in length.

I have a case number, but the woman who is assigned to my case, does not like communication. Her name is Sheilia **. She did assign a restoration company which has never returned my phone calls. So, I am in a 940 square foot apartment, having moved from a house, with a pile of broken lamps stacked up near my front door, waiting for this non communicative restoration company to contact me to determine just how they all broke. I have no book cases, a broken desk and can't believe that ConsumerAffairs and the BBB say nice things about this company. I have numerous pictures, but this website will not allow me to submit them because this review will then exceed capacity for documentation. Note: This website requires that I give at least one star. This company deserves none.

Upon arrival to our new home, the driver was in a hurry and basically forced me to sign off on everything because he was in a hurry to get to San Diego. In the midst of this move, many of our things are missing and I have no idea how we can get them back. The amount of items lost is well over $1000, and that does not include the damaged items. I was so hoping that we would have had a relaxing move, but honestly, from start to finish, it was extraordinarily stressful. I would never recommend this company after what we have been through.

It has now been two weeks since the second delivery and the chair is still missing. I had chosen Allied because they did a good job moving a grand piano before. Well, even if something had happened to the piano, it could be fixed. But a missing chair cannot be fixed. Allied has the exorbitant amount of money they charged me, but I am missing an irreplaceable chair. And Allied is showing absolutely no concern about the loss. The agent's name is Reliable Van & Storage Company of Elizabeth, NJ. They are anything but reliable.

They were insulting to me, the customer, and got into several loud and crude arguments with Ali, the driver. I asked Ali to call Kevin, my Allied/Schick agent and get it resolved, and he said he didn't care about Kevin, he is just a stupid salesman. And besides, Ali noted that he technically works for Berger, and not Allied or Schick, and therefore it was up to me to handle the problem. The packers refused to pack the glass on the curio cabinet, and refused to pack the grandfather clock as indicated in the contract. When I showed the packers the contract, they refused to read it, and said they do not take orders from Allied, Schick or drivers since they are independent. I asked them to call Kevin my agent, and they refused saying that they don't work for Kevin, and that, Kevin and his father can go to hell. They later relented and reached a compromise with Kevin and the driver.

The packers, and Ali were asked to specifically wrap and box the antique wicker tea cart , and they refused. It was later damaged in transit and is ruined. I had specifically addressed this with Kevin at the onsite inventory visit, and later with Ali, the driver, and they both assured me that this would be protected properly. Ali, the driver, in our initial meeting said that he was not responsible for the loading job, and that he had no supervision responsibility for the loaders or the Packers. This was to be one of the main reasons why we had much of the trouble at loading and unloading time. More on Ali throughout…

The Bingo sheet. He laughed at the bingo (household goods descriptive inventory) and treated it with disdain. I doubt it was done accurately, or thoroughly. On the unload, he ignored the bingo sheet completely, and refused to keep track of the items, but merely checked them all off at one time and demanded that I sign it, and even argued harshly that he didn't want to write down the damaged goods, which I did partially on the worst items, much to his anger.

5. Choice to drive on an unmaintained road. No one properly informed me when the unload was going to take place, and it was just luck that I was present for the move. Ali did call me when he was 15 minutes away, to ask for the off ramp, which I gave him specifically. Instead, he chose to take a shortcut on an unmaintained dirt one-lane fire road through the forest. The road had approximately 30 hoopdeedoos (closely spaced ups and downs of road elevation about 10 feet high), as well as many potholes up to a foot deep that even a small truck would have difficulty avoiding.

The road also had long stretches of washboard surface. It was there that all my belongings were subject to constant jostling, pounding bumps and potholes. It was a wonder the whole truck and trailer didn't get stuck. My belongings were certainly abused unnecessarily, and I consider this to be wanton negligence, and beyond coverage by the insurance. At least 30 boxes were crushed.

Ali arrived about 9am to unload, and immediately started to loudly complain about the driveway. He blamed me for the fact that the driveway was not good enough for his rig, and that he needed to get a shuttle truck. I was never at any time asked to describe the driveway, not am I qualified to do that anyway since I have never operated a large moving van and do not know anything about their driveway issues.

Insufficient workmen for the job. At 10:30 am, the shuttle truck was on site, and three local workmen (two experienced, and one first time guy with NO TRAINING WHATSOEVER for unloading. Ali only worked part time because he spent a significant amount of time on his cell phone doing business. So, we had two professional movers, and a trainee, and a part time driver to do the unloading. No unpackers had been called, and of course, Ali confirmed that he doesn't unpack packers work or crates. He only helps the movers.

As of this date, the crates and some of the company packed items are waiting to be unpacked according to our contract. I told him that we needed more people, and he said that wasn't his responsibility, even though now we had significantly more to do since the shuttle took much more time for the unloading process. He refused to exert any supervision on the loaders, claiming that they did not work for him. Leaderless, the workmen proceeded on a lazy pace. To summarize, there were a number of reasons that we only partially completed the move at 11:30 pm that night.

Ali decided that he did not have the equipment to move the piano, nor did he have the time since it was already 11:30 pm, so I reluctantly agreed to put in in the garage. Kevin has promised to help with this one, and I am waiting for Allied to send people that could move it; along with the packer to uncrate the rest of my belongings.

The fight with my neighbors incidents. After about 2 hours of actual loading, the workmen started to rebel (remember mostly unsupervised), saying they couldn't work without food. So I was extorted to buy them lunch. Giving Ali money to go buy lunch. Since he couldn't get the workmen to provide their car, he had to borrow my car. I reluctantly let him borrow it. On his return, he exceeded the speed limit for the neighborhood which is 20 MPH and upon his arrival was racing at 40 or 50Mph (neighbors said 90, but probably exaggerated). The road is dusty, and raised large clouds of dust.

Angry, my neighbors came out of his house to remind him of the speed limit. Ali and the rest of the workman got into a crude and aggressive verbal fight that bordered on a fist fight. All the workman were taunting the neighbor. I broke it up. Even as the neighbor was walking away, the workmen continued to taunt him led by Ali. VERY UNPROFESSIONAL. Later the man returned with two buddies to make good the fight instigated by your Allied Ali and the workmen. Luckily, my lady neighbor next door, whom I had recently met for the first time, came out and diffused the altercation.

Broken and damaged items through negligence. Antique end table - table leg broken off. House entry deck was damaged by dragging the Master Bedroom dresser. I requested that Ali use a blanket as protection, but they refused. As a result, the Master Bedroom dresser was also damaged on the bottom of the leg and on the top surface corner. Picture and glass were smashed when a leg from a piece furniture jammed through its protective box and packing material due to bad loading or the rough ride through the unmaintained road. Antique Chair decorative front brace was smashed into several pieces. I am still unpacking boxes, many that are crushed by the rough ride and sloppy packing, that may reveal other damaged goods due to reckless driving on a bad road chosen by the driver.

An inspector came to my house in Arizona and after inspecting the damage told me that he could fix the speaker himself in his home workshop and that Allied would not reimburse me for the dishes that were part of a new 16-pc set that is no longer made. I notified credit card's fraud department for assistance; however, my card had been charged and the company paid. But they did report my concern to Allied & Bailey. Allied then denied any type of reimbursement. The agent in Colorado Springs also told me via telephone that my goods actually weighed approximately 8000 pounds and I would be receiving the costs difference. As of today, July 2, 2015, I have received neither reimbursement for damaged items, overcharged moving costs, etc.

What kind of service is that? We have even tried calling the corporate headquarters of Allied Van Lines and all we get are people's voicemails. We leave a message but no one ever calls back. We tried the online tracking service and all it says is that there is no information either on the status or the location of their shipment. Since June 3, my elderly parents in their 80's have been living in an empty apartment in their new retirement community with just a bed and folding table and chairs that were lent to them. They spent almost $8,000 to move their household and they still have nothing. What is going on here?

Had to search and find the only storage unit in Philadelphia nearby with Easter Sunday hours and have the delivery there. Cost me over $800 to have it delivered to me from the storage unit by another mover. Bailey's would not take responsibility as they said the driver told them he offered me a Saturday delivery time, which he did not. I talked to the driver on Saturday and he was in Columbia MD making a delivery. Poor service and dishonest driver.

I went back and forth explaining this is a wood table, expensive table and a filler would not only fall out but it wasn't acceptable. After going back and forth getting nowhere, I asked for a managers contact info. I received ** phone number, left several messages but never got a response, emailed ** back and asked for someone over ** because she didn't return any of my calls.....no response. It's been over 6 months I have no choice but to involve a lawyer and BBB.

I wish my son didn't fix the chair, we saved them money but we were having company over and didn't want my guest sitting on a ripped chair. Allied wants a cheap fix on expensive furniture - how nice of them...customer service is awful, you will fight to have repairs done....not worth the headaches. The year before, I moved with United Moving. Although they damaged my furniture they fixed everything with no arguments. Don't make the same mistake I did, FIND A RESPONSIBLE COMPANY TO MOVE YOU. ALLIED WILL, ONE, LEAVE YOU FRUSTRATED AND UPSET EVERY TIME YOU LOOK AT YOUR DAMAGED GOODS.

The driver of the second truck who had to come and get our belongings was awesome. His name was ** , and he could not have been kinder or better at his job. He was running late due to traffic but called to let me know what his new arrival time was, and then called again to assure me he was on his way. Everything was accounted for in our shipment.

Back to the original incompetent first driver who took longer than projected to get to our house. He could only find one person to help him unload our shipment and, according to that guy, it's because the driver refused to pay a fair rate. He locked his keys in the running moving truck. The "list" of items that he was supposed to have on his truck was actually blank pages and when I questioned why he didn't have the list of items, he told me that "they didn't do it that way" (even though the other driver had) and assured me that "nothing was missing". When I pointed out the obvious - how could he know if nothing is missing when there is no list of item - he just kept repeating that nothing was missing. In fact, I am missing at least one box of Christmas ornaments that date back decades in my family and my husband's family and include things that our children made that can never be replaced.

Even though they told me I had a year to file a claim, they are telling me now that once I signed the papers, even though there was no list of items on them, I was effectively saying I had gotten everything - even though I complained about this very problem to the person from Allied customer service who called after the driver left to ask how everything had gone. I was told then that I had a year to file a claim but now they're denying it.

The incompetent driver also attempted to carry my eight-drawer dresser up my driveway himself - until the bum knee he admitted having gave out and he dropped our dresser, breaking it beyond repair. He also scratched furniture that he dropped while carrying it. I realize I didn't lose as much as some, but when you're losing something that's literally irreplaceable and a company that's responsible isn't even willing to offer an apology, it's just not right. PS If anyone that got the wrong boxes in their shipment comes across boxes labeled "** - Christmas Ornaments", I will gladly reimburse you to ship them to me!!!

I am still furious about this. Allied has never taken responsibility, and when I fought this with my credit card Allied had the audacity to claim it was a legit charge, my credit card company even claims they forged my signature on a document! I am still to this day fighting this with my credit card company as I refuse to pay for this fraudulent charge. I will be seeking legal action as well against Allied Van Lines. BEWARE! DO NOT USE ALLIED.

Then I was missing a wardrobe box with all my dressy & expensive dresses. I was unpacking clothes last. I started to call Allied when our driver called to say he had the wardrobe box.. Thank goodness. They lost an entire box with all my silverware and brand new expensive steak knives and can opener. The box was full. Customers relations said no to my claim. I complained to the manager. They sent $80. That didn't cover even the steak knives! I would never recommend Allied.

As we started unpacking we left the garage items for last which were packed by the company. We were missing items so I filed a complaint. Again they can do nothing, and what is sad is 2 of my missing shovels belonged to my father that passed away in 1997. My advice to all is if you do use this company (your first mistake) just make sure that you unpack ALL of your items before they leave. Obviously with the liars and thieves that they have working for them, checking the empty truck is not enough.

This was damage inflicted by their employees, which was deliberate. I had straps on the desk, and they were missing when delivered. Several other items were damaged, but their insurance carrier stated that it was "under the $500 deductible." I purchased the insurance for damage or in transit, but not for intentional negligent damage inflicted by their employees. Their general liability insurance policy should be brought into play, but they refuse to provide this information. Don't use this company. They are dishonest, and feel that they can damage anything as long as it's under the deductible. Sad attitude of a company that I put my trust in.

Second, they put our items in storage for a brief period of time, and a number of boxes turned up missing when it came time for delivery. Surprise, surprise, these were far and away the most valuable boxes in the move, with items that were very valuable and very difficult to replace, insurance or not. Go check out other review sites and you'll see that this is their M.O. -- charge you double the estimate while they steal your stuff. I contacted Allied Van Lines and explained the situation in detail since Astro Moving is an Allied agent, and have heard nothing back as of yet. After seeing the number of 1 star reviews here and elsewhere, I doubt I'll be hearing anything, period.

We discussed the items and actually, my 3rd bedroom doesn't even have bedroom furniture in it. No dining set, china cabinet, in all honesty, I am probably below the average weight for a 3 bedroom family. I am single, as well. After this, the Official Allied Van Lines quote was for $3,810.65. I got ONE call from Allied dispatch office in Fort Wayne, Indiana because there seemed to be a dispute on whether they could come and pick up my items from storage at 2pm. She said, "I will call you back." I NEVER heard a word from Allied since.

After my stuff was loaded on January 27th 2015, this Brent ** disappeared even after I emailed and phoned. The driver too, didn't send inventory as he promised. Then the shocker email from some Tina ** (at Ace Moving & Storage, Allied Van Lines mover) who I never heard of in my life, "Hi Mark, I have the total for your move in the amount of $6072.71. Are you paying me via Visa or MasterCard ..."

This was after my stuff was enroute and in Kansas City. I wrote, called several times to Brent, Tina after receiving this: NOTHING. Everybody disappeared. I on Feb 1st still have NOTHING in writing other than that Allied Van Lines estimate of $3810.65. NO INVOICE, NO INVENTORY, NOTHING. Had a team of lawyers review my situation and recommended litigation which I am now preparing for after doing some "preliminary work" suggested by my attorney.

However, the shipment arrived in 2 shipments, the 2nd one 10 days after the first. They had misjudged the size of the shipment and had to split the move. When the shipment arrived, I noticed, as this took the boxes off the truck, that none of my arrows on the boxes were followed. There was a few things damaged; one of which was an artificial tree of which I had for many years, purchased in Hawaii. This tree had been moved at least 6 times with problems. However, this time, the tree was shipped on its side, snapping it in half (valued $350+). An inexpensive bookcase was broken in 3 pieces (value $50), some minor scratches on a brand new night stand and an original art piece of which I doubled wrapped in bubble wrap and packed with clothes in a box, but the box was crushed and the art piece was broken into 3 pieces, unrepairable.

At first, the Allied people seemed sympathetic and helpful, but months past causing me to keep prodding them to engage in my claim. Finally, after 2 months, they responded, they discounted everything to be below the $500 deductible and I got NOTHING! I even paid more for enhanced insurance coverage, but that didn't fall under this 'situation'. Needless to say, I was not at all happy with this. What a two-faced organization, but I suppose they all are. If you plan to use them, ensure you get a $0 deductible damage agreement.

There were a few items that they had to pack for me. I sent a family member there to supervise the move. She watched them pack up a flat screen television. This item arrived broken, which we did not discover until it was plugged in (the screen was shattered). I made a claim to replace it and they refuse to honor it because they cannot confirm the crew packed it. Of course they won't admit to that!! Now, months after the delivery, they want pictures of the broken set which we disposed of. All this over $250.

Secondly, they accepted my business without having ANY line of sight as to when my stuff would be delivered. I picked this company because of the 4-14 day delivery window I was quoted. After a week of no word, I called the company to check on the status. Turns out, they didn't have a driver to take my shipment and weren't sure when they would be able to get one. My delivery is now planned for a month after the pick up and two weeks after the promised (and contracted) date. The company will also not provide compensation for the delay because my shipment is too small. Save yourself the hassle and the time and pay for a moving company that will do it right and on time.

Upon arrival, had no crew to help. We had to hire some guys to get our belongings off the truck on the first day. Second day brought two more helpers. So many people moving in so many directions made monitoring the activity impossible. The tagging and numbering system is an absolute joke. Driver’s wife sleeping in the middle of our new living room while all of the activity swirled around her. Delivered bed and furniture belonging to the "other people" to our location. Some things broken, some things missing. Contacted Allied. Allied's response? Not worth mentioning. Bottom line? A costly and frustrating experience. Spend your money elsewhere. DO NOT HIRE THESE GUYS.

On the move-in side: I call this our first "dump and run." For the first hour or two of the move-in I was asked where I wanted boxes. At some point, the movers simply began to place them where they wanted them to be, with approximately 1/4 of them landing in the garage. Plastic was not removed from furniture and a bed was only reassembled after I requested it. I took pictures to show friends, certain that no one had ever experienced such a haphazard move. The movers seriously piled furnishings, with no thought for who would have to organize and build said items.

They claimed to be unable to move our sofa into the family room and could not get our queen-sized box spring up the stairs to the bedroom. By this point in the move I realized that this was as good as it was going to get and gave up. I had already called Alex's offices to complain about the mess the packers made of things and received a weak, "Sorry about that" from them. I knew that I was on my own when it came to the move-in crew. We ended up buying a smaller sofa for the family room and a split box spring for the bedroom.

It is now weeks later and we have unpacked every single box in the move. Not only was our new entertainment center damaged (the movers suspected that it happened in storage), but the planters my husband has spent years collecting were piled on top of each other with nothing to cushion them and broken. Many boxes simply vanished, such as those containing kitchen items like cookie sheets. The worst for me though is the loss of a print we acquired many years ago and had professionally framed. It has gone everywhere with us, and while it is only a material item, it reminds me of a time when a loved one was there helping us pick it out.

I suspect the reason we went with Alex is because they seemed competent and were certainly friendly. That was a mistake. Several times during the move-in I asked the mover if he had run across a particular item. By this time I think they were as tired of me as I was of them. The mover actually said to me twice, "Why don't you ask your husband where it is? He probably packed it." A) He would never had spoken to me that way if my husband had been there, and B) it was a company-packed job. If I heard him say "it's not our fault" one more time I might have screamed. How could nothing have been their fault?

And so it is, we have spent every day since the move carrying boxes from one side of the house to another, trying to make sense of their identification method and feeling frustrated by how long it is taking us to unpack. Although all the boxes have now been opened, we estimate that we are one to two weeks away from having things placed where they belong and knowing exactly how much we lost in the move. I can say this is the first time I have ever failed to tip movers. This is also the last time we would ever consider using this company. If you are looking for movers, do yourself a favor and ask friends and colleagues for their recommendations. A nice presentation and friendly staff is not enough to protect your valuables (or time). I will never think "well, how bad could it be?" again. Now I know how bad a move can be.

UPDATE: We have been in our home for approximately six weeks. The company still has not located our belongings and have kept us hanging. We have replaced necessary items, such as plates, coffee mugs, and cookie sheets. We are trying to gather prices on the art they lost in order to budget for replacement. We have called a number of times, hoping to hear that they have found our things. The one call we received from the claims investigator left us cold and give us little reason to believe that this company has any respect for their customers.

There is so much more to this story and it is so upsetting, but nobody will help you with anything! The whole move from Idaho to MI the driver was on the phone with his wife, talking about court cases, and custody etc, the other guy was doing things he shouldn't have! The list goes on! NEVER, NEVER even consider using Allied, we used them in the past in 2008, we knew the locals, that move was fine. This one however was a nightmare, and we will win this even if we have to take them to COURT! We paid over $7,600 to move us and this is the treatment we received. And nobody cares from the top of the ladder to the bottom! Period.

After further conversation, I surrendered and agreed to his late pick up because we had no other choice at this point. A day later rolls around, not only was the company over 36 hours late, they came at 10:00 at night! They were rude, unprofessional and ignorant. They said that the move would now be over $1800.00, even though I listed all the items and we agreed on a $900.00 price. Once again, desperate, they took our stuff in a RYDER truck, not even a interstate truck and hauled it away. If this could not get worse, OH IT DOES! They ship the furniture and it was damaged and chipped!!!!! SO now, they were rude on the phone, late and rude during pick up, charged double, and ruined our furniture. This is unbelievable and I have already contacted the company manager, the BBB and plan on writing reviews on every website possible. PLEASE for your own sanity and wallet DO NOT USE THIS COMPANY I beg you. You will regret it.

It was over a month later before they delivered our stuff. Allied uses independent OTR truckers and they do not want to go until they are completely full. I noticed we were missing 2 boxes and a tv. I called with the drivers still in town. The Baileys rep called the driver who said those items had been repacked into bigger boxes. I went through all containers and called back an hour later stating the items were still missing. So I had to file a claim. I kept calling and emailing every week, for 6 weeks to see if anyone had found our stuff. I was told the investigation was ongoing and they would get back to me. They just sent me a letter stating I signed for everything therefore it is my responsibility.

If a moving company who lost my possessions during a move isn't responsible Who is. I'm not sure what else I could have done to not have this happen. To be fair Bailey Moving and Storage tried to help me out whenever I called because Allied refused to communicate with me. I would suggest Baileys for in town moves. But DO NOT use Allied.

Then, I found the wheel of an antique tea cart completely broken off, and missing - completely GONE - nowhere to be found anywhere. It wasn't just that is was broken, but they completely lost it as well. They also managed to break the leg of a rocking chair, and scrape up a dining room table top. The kicker, when I called to inquire as to where things stood with my claim, was the attitude of the claims representative. Guess it is my own fault that I thought highly enough of their company to not take the maximum amount of coverage possible to have these items moved to me. She could have given a rat's behind about what her company did to my belongings, and essentially told me I was screwed. Believe me, I am not done with them yet.

Word to the wise - if you chose to use them, you better take the maximum coverage they offer or you may find yourself out of luck, just as I did. Funny thing is, I had another moving company move my entire household across the country last year, and not a single item was broken or lost in the process... I think that speaks for itself.

The morning of 9/26 a truck showed up and they started to pack our goods. At 2pm on 9/26, after the truck was loaded Allied called to inform us that our goods would be packed onto the truck and unpacked into their warehouse in Phoenix until another truck could be scheduled. There were no options presented to us and Allied essentially TOLD us what was going to happen.

On Saturday 10/01 a Customer Service Rep from Allied called to advise that our goods would be loaded into a SINGLE truck on Tuesday 9/30 and delivered to us on Friday 10/3. On Thursday 10/2 I called Allied to confirm that the truck was coming the following day and the Customer Service Rep says "Ohhhhh NO, I don't even want to tell you this but I don't even see a driver assigned to your load." Several calls and email later to both Allied and Olympian Moving I find out that the truck is CURRENTLY being loaded in Phoenix. TWO days late and NO ONE CALLED US to advise.

Sunday 10/5.... I get a call from the driver who says they'll be arriving at our house between Noon-2pm on Monday. "OH....and did they tell you that I wasn't able to get all of your stuff on my truck?" Again....no communication whatsoever about the situation. As of 10am I have left a voicemail and sent an email asking for additional information as to where the second truck is and when it is supposed to be here. NO RESPONSE. Zero. Absolutely no communication at all.

Allied is resting on the fact that they provide a "Service Delivery Guarantee" in which they give you a 7 day interval in which to expect your goods to be delivered. (Our delivery window was between 9/30 and 10/6). IF they show up today they will have met their guarantee on only HALF of my goods. At the 11th hour. Every expectation they have provided to us has failed. They've also advised that they don't give refunds or discounts. $3,700 dollars paid to Allied and the experience has been an absolute nightmare. I am FRIGHTENED to see what the shape of my goods are in once they get here after being loaded/unloaded/loaded and unloaded time and again.

I have asked for help via Allied's Facebook page, made complaints, called every number I can find, provided my phone number and email address for someone to call me and have still not gotten any relief. I have moved from NY to AZ and at twice the distance it didn't take nearly as long for my goods to arrive. Do yourself a favor and rent a POD. It will save you a ton of anxiety and irritation. This company is a bunch of thieves.

Long story short, after waiting four weeks I was told the claim was rejected because I had not included a "written exception" indicating damage done on the receipt I signed at the end of the delivery. Even after explaining that the driver admitted responsibility and told me to call Allied's claims line, and made no indication that I needed to write out damage on the receipt, the claims agent refused to make any exception to my case. This comes after our goods arrived more than two weeks after originally estimated. I will never use Allied (or North American) Van Lines again, and I will go out of my way to share my story with anybody I know who is considering a long distance move.

Once they left I became more aware of what was missing, as it turned out they had packed a few of my roommates items (snowboard, children's toys and a bookshelf). I also realized that during the loading, they used a dolly to move items and ran over my sliding glass door track and broken the bottom track. The door was unable to close. I notified the company, and they sent the driver Gilbert back. He then proceeded to yell at me about the items that were mistakenly loaded, as if it were my fault. He told me he could not return them, and they were packed too far into the truck. I then showed him the door, and he proceeded to take pictures of the damage. I was told by the company, Belen Bresno, that I needed to file a claim for the damages to get reimbursed, but it would be no problem.

I had gotten settled in after the move and decided a month and a half later to file that claim for the broken sliding glass door. The claim was denied 3 days later. The claim representative stated that, they are not denying the damage was done, but that they didn't do it. What a bunch of crap. I didn't move my own stuff with a dolly over a vinyl door track wth!! She said she had spoken to the driver and he denied the damage. I also signed off the inventory list, which I came to find out, needs to have the damage written on it at time of unloading and loading; otherwise your claims go nowhere. The claims representative said that since I didn't list the damage on the inventory list, then there is no way they can have evidence that any damage was done. Except I didn't see the damage until I had signed and attempted to close the door.

I was not able to be there during the unloading, since my flight didn't leave till the following day, so the landlord's son and other tenant showed them in. They told me later that the movers had locked themselves out of the house and needed to get in so they kicked the door and broke the dead bolt lock. I noticed this too, but the landlord fixed it, at no charge to me, but told me later how the lock had been broken.

So needless to say I am out not only almost 6 grand for the move, but an additional $1300 for the replacement of the sliding glass door, and additional shipping costs to mail my roommate's stuff that wasn't supposed to be moved in the first place. I would have been better off moving myself. I repeat DO NOT USE THIS COMPANY. You will be out loads of money and be left bitter and with a significantly lighter pocket book. They are unprofessional, liars, and will do anything to get out of paying a claim.

Thanks to my wife we got insurance but Allied is making the insurance claim process another headache. As if we didn't suffer enough during the unloading, Allied is complicating things. Apparently you have to notify about the missing items at the time of delivery. Why then do we get 9 months to file a claim and how do we know items are missing without unpacking? Movers also managed to break my laptop and our electric water warmer + dispenser no longer dispenses water. Allied thinks that breaking my laptop and losing all my files is no big deal and is refusing to reimburse the cost of laptop and the costs I have to incur for recovering my files. Also since there are no visible damages to the dispenser it is supposedly not Allied's fault. If you are moving long distance, you are better off selling your stuff and buying it in the new city instead of using Allied.

After talking with 3 diff reps, and a promise to have a supervisor call me they emailed me a 4th denial of my claim. I feel like this company is totally dishonest, and did not treat me fair! I was kind, and they screwed me!!! I will never use them to move again!!!

The people who delivered our belongings, however, were two different gentleman. They were not the guys who loaded our stuff. They gave us a call on July 2nd to let us know that our stuff would be delivered on July 8th (2 weeks after loading and the last day of the delivery estimate they gave us). These guys, Charlie (driver) and Sterling seemed really nice at first. They were, however, a little annoyed that our apartment was nowhere near the service elevator, which made the move difficult for them. I can understand that, but it was out of my control. By the end of unloading, they were exhausted and still had to assemble my furniture and unpack of the glass items and TV that had been packaged in St. Louis. They were so tired, they had lost their patience completely.

Sterling had a difficult time assembling our bed. He didn't even know how to begin, so my husband had to help him orient and place the side rails properly. My husband then had to leave, and Sterling was left by himself to assemble. He had no idea what he was doing. He placed the stripped crews back in the bed frame, but after 30 minutes, he gave up on assembling the bed. There were pieces of hardware belonging to the bed that he didn't know what to do with. He said he didn't feel he could assemble the bed properly. When he went out to the living room to tell the driver, Charlie, that they needed to get a 3rd party company to assemble the bed, Charlie (the driver) was INCREDIBLY RUDE. He repeatedly kept yelling that it was NOT his problem, that my bed was "not normal" and "weird" and that it was my fault for buying a weird bed and the furniture company's fault for manufacturing a "not normal, weird bed".

When I confronted him about his rude behavior, his response was,"Wow" and "Ma'am, this is NOT a normal bed". When I asked him about Allied sending a 3rd party company coming to assemble the bed (as mentioned by Sterling), Charlie immediately snaps at me and says, "That's NOT my problem. I don't assemble. We move things from point A to point B. Call your salesman, that's not my problem. There's nothing I can do. That's a weird bed. Where did you buy that bed anyways?" I was LIVID that he felt that he could belittle me for having a "weird bed" and push off responsibility for assembling the bed on the "salesman" just because he felt it was "too complicated" for him. There was NO APOLOGY whatsoever from either of these guys. When I contacted my move coordinator, Gail, I was asked to fill out a Claim Form. The Claim Form will not make up for the fact that I was treated with such disrespect by the driver, who repeatedly tells me it is "not his problem" to assemble my furniture.

I spoke to a Claims/Customer Service representative, Tonya, who is the ONLY person who gave me somewhat of an apology for the situation. However, we did not receive any promises of getting money back and we probably won't receive any money back. We paid $3,000 for a move I was not satisfied with at all. Since we really could not wait several months for someone to assemble our bed, my husband went ahead and assembled it WITH NO PROBLEMS at all! Those guys were just too tired to even try to figure out how to assemble it. Shame on them. I cannot believe they got away with their behavior.

When we contacted Allied they had us complete forms, put in a trace for our missing boxes, take pictures, find receipts, and indicated that a review process was being undertaken. This took 90 days to complete. At the end they determined that we had signed off for all boxes, they could not find anything, we had not saved the broken items for them to review (although photos were provided), and that they were not liable. After many phone calls and emails they have given us $175. Horrible customer care. They have offered arbitration and my expense. No one should use this company.

This was our third professional move. The other two companies we used the first two times managed to get our stuff to the intended location(s) even in the midst of complicated circumstances. All Points packing crew mislabelled boxes for storage, carelessly threw jewelry, clothes, toys, home decor items into boxes, and incorrectly took things apart and put them back together. The packing crew did not finishing packing and did not return to finish. On the day the truck arrived with the moving crew there were still items to pack. The moving crew said multiple times on site that the packing crew did not do a good job.

Our greatest concern, however, was the two men who served as the packing crew for our move. Because we were moving into a temporary residence for 6 months and space was limited, most of our goods were being put into temporary storage. That said, we were very clear with the packing crew that approximately 1/4 of our possessions would need to be packed and marked separately to be delivered to the residence. Before we moved, we spent hours on end going through our possessions and ensuring that we had tagged everything that needed to be packed separately from everything else.

We did a walk-through with the two gentlemen who did the packing when they arrived and explained this to them. We were onsite all day and checked in with them throughout the day to make sure they understood which items needed to be packed for the residence. This was of great importance to us, as we have three young daughters (ages 9, 6, and 2). This move was very difficult for them, but we promised that they would be able to pick just a handful of things from their bedrooms that they could move to the residence.

After they chose these things, they were set aside (in one bedroom) and marked with bright purple tags. This was part of our process to help them say "goodbye" to their old rooms/home and prepare for their new one. I specifically, showed the man packing that room the exact items to be packed for the residence. He nodded at me and flippantly said, "I know ma'am," while he was continuing to wear his ear buds and listening to music.

Well, when our things arrived at the residence, these special toys and art supplies and books did not make it to the residence. A box arrived that was labelled toys and books but the box was full of shoes (that were not supposed to be at the residence). Instead, the toys and books are now in a 10 X 20 storage unit filled to the brim... no doubt mislabelled as well. To find these things, we would need a moving company to take everything out, allow us to go through all the boxes, repack and restore the boxes back in the storage unit.

We asked All Points to help us remedy this situation because it was their employees' fault that we had boxes marked toys and books but we had ZERO toys and books for three girls living for 6 months in a temporary residence. All Points told us their employees said they did their jobs correctly... because why would any employee have any incentive to lie about their own poor job performance? (Sarcasm font needed.) Their employees flat out lied about the fact that we changed our minds about items during the packing process. This is not true and should be clear since, again, they labelled boxes "toys and books - residence" but filled them with shoes and clothes.

We didn't ask them to send someone out to put the bed back together that was incorrectly assembled. We didn't ask them to dry clean all our clothes that were thrown in with home decor items, shoes, etc. We didn't ask them to replace jewelry that was broken because it was thrown into a box and tangled together. We asked them to somehow help out little girls get their toys back or replacements... the very toys they ask me about once a day. In fact, just this morning one of my daughters began crying before school because each child in her class was to bring a toy that started with the letter S... My daughter has no toys to bring.

Their response to our concerns has been slow and dismissive. Their mission statement, "Be a shining light by stewarding provision and profits to do good works for our employees and their families, the local community, the church and the many we touch in our quest to serve people with our high quality relocation services," is laughable. Of course, now I am finding all kinds of poor reviews about this company on Yelp and other places. Oh how I wish we had found these reviews before. If you read this one I urge you to move on to another company. We will be moving again soon, and we will not now or ever be using any Allied Agent again.

When we finally arrived in Florida we were horrified by the damage to the furniture and all the crushed boxes. While unpacking the boxes we came upon numerous broken items. Heirloom items and antiques that cannot be replaced, and lots of other items. We could not believe how much damage there was! They trashed a trunk, a glass cabinet and an end table. THEY packed those items. They assembled the whole bedroom set wrong, with screws coming through to the front of the mirror on the dresser! THEY disassembled and packed it. They gauged a china cabinet, a bar cabinet and a glass cabinet. 4 cartons are still missing! I alerted Allied right away and send in my claim.

Well, the registered letter came back a couple of weeks later, address not known. I got the address from the claims form. I called them: they MOVED! I finally got a reply after re-sending. It was a pitiful amount they reimbursed. The explanation was that we packed the boxes ourselves and the furniture was not "completely" destroyed. Damages were noted by our property manager: "Glass door broken, bottom damaged", "side pieces broken" and "Bottom fell out". I asked them to send somebody to inspect the trashed furniture, which they ignored. They claim they "only" lost 2 boxes and 2 were "missing numbers", but I HAVE the numbers of those 2 missing boxes and actually 4 boxes are missing. I send them a crap-load of photos of crushed boxes, their reply: "there is no proof".

The Lead Claims Analyst explained to me about the crushed boxes: " this is generally due to the cartons not packed tightly enough and the cartons not being substantial enough to withstand stacking in the truck during transport". Funny, I paid almost $400.00 for cartons and packing material from "Bay Shore Moving" (Allied), assuming they are better quality! So they sell their customer's cartons they know they won't hold up? We also have witnesses to how we packed our boxes. They WERE packed tightly enough. Plus, how would she know? My mistake was that I did not check consumer affair's reviews! If I could I would give them a -5 stars! It is unbelievable a company like this is still in business. Obviously they do not care about the customer, only the money. Well, I will let my friends know and there are a few that will be moving soon. The social media is a great place to get one's point across!

We filed a claim and were told that because we packed the items, they were not covered. We were also told that they do not carry insurance for the items they haul, they back charge the person doing the hauling. They denied all claims, and to make things worse, even if they did pay, because of the insurance option, they would've paid her $24.00 for $400.00 lamp. Now I realize that is the insurance we chose and that's our fault, however, the handling of her goods was a disgrace. We now have a mouse problem in her home and the customer service department had the nerve to tell me my mother packed them herself. I guess we got the boxes wet too and packed those as well. We are planning another move in 2 years of her home and ours and you can bet I would NEVER use or recommend this company to anyone.

I completed the form. I know it takes some time to process, so I gave it a couple of weekend. Nothing. I called to make sure the claim was entered properly. It was, but no answer. I have called several times and have received no sense of urgency. It has now been over two months!!!!! They have ZERO concern for the customer!!!! I doubt I will ever hear anything from them. All I can do now is spread the word so other people aren't treated the same way. When considering a moving company, don't walk past this company, RUN!!!!

At that time stuff was being loaded to the top but they were more concerned about getting their ramps back to the store as they had to also go into the back of the smaller truck. They had used the ramps to load a golf cart onto the semi trailer. Now imagine this. The house is vacant and lamps, etc. are gone and it is pitch black and they ask me to do a tour to make sure everything was out of the house and yard. Who do they expect that I could see that in those conditions? Long and short of it is they left stuff behind and now I am told I signed a release, so tough not their problem. To compound that they took the smaller truck back and off loaded our merchandise or at least some of it and we had 3 trucks arrive in Florida and the last was again in the dark to unload.

I am not sure exactly what I can do about it but intend to find out as this is absolutely ridiculous and will not give this company any consideration and advise others to be very careful when you utilize their services. Do not ever sign a release when you are in conditions that you cannot determine if everything has been packed and moved. Hopefully I do not have to ever move again but should that occur it will be strictly in the daylight no matter what the drivers say. They can come back when it is light.

When they were trying to gain our business, we were told the General Manager had approved for them to do the move directly from Omaha to St. Louis with only our stuff on the truck so off the bat this was not what was agreed to. We told them that we didn't know and it was up to them but we didn't want them to get 1/2 way through loading and realize they didn't have enough room and have to start over so they ended up going to get a small truck making them over an hour late. When they showed up two of the three movers were clearly angry that they had to make the trip to exchange trucks and continued to take it out on us the remainder of the time. It took them 8 hours to load our stuff (we were in a townhome).

The same exact items moved just a year ago took the other company's movers only 4. They spent several of those hours complaining and arguing. The one mover was respectful and had a great attitude but the other two were horrible to deal with. They yelled at me in front of my toddler because we had clothes in the drawers of our dressers (because their sales rep told us to leave them in the drawers) and anytime I asked a question, I was met with eye rolling and an angry sarcastic response. We were argued with several times - it was beyond stressful and uncomfortable. They refused to wrap any of our furniture items before moving them out of the home and dragged them downstairs, across concrete, banged them into walls and dropped them on concrete only to then leave them laying out in the lawn on wet grass. All but maybe 2 pieces of furniture arrived without damage. Our oldest piece of furniture is 5 years old. We worked hard to buy nice furniture and it is all scratched, chipped and stained now.

Additionally, a new ladder went MIA from the time they loaded it to when they unloaded it. The truck had a hole in the roof that the delivery guys said they noticed when they opened the truck to unload - they said they could see the sky from inside the truck. Well it poured the whole 8 plus hours they drove here so many items are water damaged including a month-old table and chairs and some fabric items like a couch. When the guys decided they were done loading (because the truck was smaller than needed and they couldn't cram everything in it), the two rude men got in without saying a word to us. The nicer of the three did say good bye and they left.

We took another 45 minutes trying to rearrange our full cars to accommodate the items they left - which were right by the door and out in the lawn where they put them so I know they didn't miss them on accident. The 3 movers that drove our stuff here and unloaded were fantastic - they really do deserve credit. They were kind and professional and they had a rough drive in bad storms. They worked together as a team and took extreme care with our items. We didn't plan on tipping the movers after the initial experience but we did tip the delivery guys because they earned it!

HOWEVER, the arrival of our items was delayed 4 times. Nothing extreme like by days or anything and for completely understandable reasons, but the issue lies with Jessica the "customer service" person. She told us over and over and over again she would call us back and every single time after an hour or more passed from when she said she would call or when the movers were due to arrive, we were having to hound her again to get answers. There is no excuse for not following up with your customers especially when you know there are issues with their service. In the final call, we expressed how upset we were with how things were handled and how ourselves and our belongings were treated and asked to have a manager contact us. She said she would call us back before 5pm that day and have the General Manager also call us to resolve the matter.

It has been almost 3 weeks since then with NO return call. I have called and e-mailed the General Manager several times. I have also sent 3 e-mails to our sales rep asking for his help in getting us in contact and he has replied promptly each time letting me know he forwarded my messages on. Finally, we received an e-mail from the GM Tom's assistant with a link to the claims info. It appears our request to discuss this are being blatantly ignored. We tried to fill out the claim info and the site is not functioning properly so we haven't been able to. Our biggest issue is that other than the damage by the leak in the truck, all of the damage was done in front of us and another witness by the movers when they dragged stuff over concrete and put holes in the walls taking stuff out. I would never ever refer this company because of the General Manager, Customer Service and the two movers who loaded our stuff. We now have a house of damaged furniture and can't seem to get anyone to assist in resolving the matter.

There are missing items and the whole moving experience was a nightmare. The driver of the truck stalled me for a week regarding his arrival and did nothing but complain when he got here. He was extremely rude. His two helpers worked very hard and were very nice but he was horrible to deal with and never showed me a receipt with weight to justify the cost, etc. I would NEVER recommend Allied again. The original person who signed me up never responded to me once he had the contract even though I called him repeatedly. He definitely had some sort of problem. All in all, a terrible experience and I feel I was taken advantage of because I am a widow, etc.

This really seems like a scam. My your driver, maybe he was the one who caused the damage and lied to my wife about how to claim the damage. I'm sure this is not the way Allied company does business by cheating customer out of their damage insurance. I do have photos of the furniture taken the day they picked the load up with no damage and when you dropped it off it was damaged, so it was done in your care. Your motto on your brochure says "RELAX we carry the Load." I guess other customers would like to know that they will have to worry when you carry the load!!!!! Now they tell me because it was moved into a mini storage the insurance was null-and-void & I have no claim.

Being a woman, he is bullying me and I cannot get anywhere with him. I doubt that I will be able to recover my new patio set that Allied left on my back deck as Walt told me that the neighbor said that I had given that set to her. I told Walt that I had a text from her to prove him wrong, but he refuses to help me to get the patio set brought here to me saying that it is between me and my neighbor. Walt has upset me from the very beginning because of his lying and bullying me. I cannot deal with that man on any level. Any help that anyone can give to me would be greatly appreciated.

When they made their delivery, I had many missing boxes and more damaged furniture than I can describe here. I also paid them to disassemble a massive commercial gym and reassemble it in Utah. They lost all the bolts and nuts. They delivered a massive pile of rubble where it still sits today because they won't come and put it back together. The gym equipment was $30k and now I must pay to join a monthly gym. I have enclosed a photo of a small portion of the mess they left in the basement. I purchased the full insurance and it is worthless. They have paid for nothing.

I filled out the claim form and made a detailed Excel chart of everything. I also took pictures of everything. Don't use this company - this was the worst experience of my life. The forms they make you fill out screw you out of any recourse. You can't refute the charge on your credit card because there is some kind of federal guideline about movers. They have themselves covered completely and the insurance does nothing. I can't get them to do anything.

Later, the agent called stating that there was now no room for the car. But Allied would have the car transported by their Allied affiliate. At that point, we made it clear that we wanted the car transported in an enclosed vehicle. It became clear that evasive responses were given. We clearly stated that if the car was not shipped enclosed, we should get a partial refund from the $1400 quoted. It was learned later that the reason there was not room for the car was that another party's goods (going to St.Louis) were being shipped with our goods. To us, this was a "Bait & Switch" scenario.

My phone calls were unanswered nor returned by this agent or her supervisor. Stonewalling had begun. The agent must have felt free to ignore us and hide behind a binding order. Right after I tried contact by phone once, a friend using her cell phone got right through to the agent. The friend repeated tour complaint and got the agent to promise to call us. That never happened. We had to leave for Illinois as our Arizona home was sold and closing occurred. The car was transported by open carrier and was delivered at night covered with road dirt, snow and ice. There was no way then to properly inspect for damage.

Beware: Never, ever agree to anything verbally when moving. Always get every detail in writing. We likely will never use Allied Van Lines again.

Luckily, he did not encounter any bad weather along the way. But had he been delayed by Allied just one more day, he would have encountered bad weather in Midland, TX. He is still sitting in Tempe on January 11th without his things. The driver now is apparently stuck in Dallas and it is going to be a couple of more days. From reading other reviews, if and when his things arrive, I am wondering whether it will be everything and in what condition he will find them. Never using Allied Van Lines again.

Getting back to the toolbox, Lenny put other items in this box other than what was originally in the box when they packed in the moving van. Apparently, he felt the need to get back at me for something. When I arrived in Kansas, I couldn't put all of my furniture together because the pieces were missing (in other unmarked boxes and in the kitchen trashcan). I also found later that Lenny had marked one of my boxes with Deva. Apparently, he thought I was a diva or something and that was probably one of the reasons that he treated me so poorly. Unfortunately, the ignorant, obnoxious man can't even spell diva correctly! I did write a formal complaint to Allied and was reimbursed for the items this driver damaged. However, they were never going to be able to fix the extra stress this driver, Lenny, caused me. I am not sure if they reprimanded this driver or what. But in my opinion from the awful experience, he should have been fired immediately.

Do not use Allied Van Lines ever! I used United Van Lines when I moved back to San Francisco. I have used them before also. I have never had any issues with United Van Lines. The drivers are always very nice and do a great job. Obviously, I got a completely substandard driver, Lenny, with Allied Van Lines. Just to give everyone a heads-up, I know he is headquartered in NY and he seems to like to come to San Francisco. I have a theory about that, but I won't go into that!

Anyway, I found a nice home and contracted Allied to move me again. They apparently judged who I was on where I was living. They didn't wrap some of my belongings; many things were damaged, which I didn't see until they were gone. One of them made a comment when we reached my new home, "I can't believe you lived in that other place!" Anyway, because of the rental I lived in, they assumed my stuff was junk and I was probably on welfare or just hopeless, so they treated my things as such! Allied moved me several times and always with respect and care, but this time they had absolutely no respect or care. I did purchase insurance, but how do you prove the damage, so I'll just chalk it up as a learning lesson on both my sister and Allied's part. Why either would do that to anyone is a mystery! I guess my advice to Allied would be not to judge people, sometimes circumstances aren't as they seem!

Hysterical, I immediately called Allied headquarters and the woman on the phone was annoyed that I called with no interest in helping me. She then directed me to their website which wouldn't even allow me to submit my claim. Every time I tried to add my missing property, it just flipped to the main website. It's been two weeks and I still have not been able to file my claim. I did call the police the day I started to unpack my belongings. They lost/stole a box of my fiancé’s clothing. The person who came to my house named Nick instructed me to put all my shoes at the bottom of my hanging clothes boxes which all were opened. Six Louis Vuitton purses were also packed in the missing boxes. They broke my computer desk and taped the draws closed. I can't get the sticky off from the tape. Clothes and suits went missing such as i.e. Taharri, Hugo Boss, True Religion, Diane Von Furstenberg dress.

My nightstands no longer are balanced due to them mistreating them. The legs to my desk went missing. I had the driver look for them and he couldn't find them. We later found them in a box wrapped in their blue blankets in a box they emptied out and used them as weight replacement. They also had stickers with numbers on them that the woman said she accounted for them on her sheet. I don't know how that was possible as they were in a box and not even the driver or the guys unloading could find them. They lost my son's box spring that she also accounted for which never arrived that day. I contacted the driver and somehow the box spring appeared the next day with a different color sticker and number than was assigned to me. I only chose Allied as they had been around for a long time. I took pictures when I realized what had happened. I wish I would have taken them from when I first started to unpack. It's completely unbelievable how violated I feel. I was not given the chance to go through my things or even account for them.

The driver's assistant that no one can tell me who she is had me sign a paper stating that they put holes in my wall. She was really good at keeping my attention from reading the paperwork further and told me they were in a hurry as they were running behind and had to leave. As of today, I still haven't been able to file my claim with allied, other than some woman making a note (supposedly) the day I called hysterically which I doubt that even happened. Do not ever use these people/company. Not only are they thieves, but they don't care and they lie about their estimates. I also asked for a re-weighing of my property when my stuff arrived in Austin before and after they delivered my property and the numbers did not match. I can't get anyone to give me a straight answer. Now I have a pile of heavy blue blankets that obviously weigh more than my missing shoes.

So I guess I paid them to steal from me and overcharge me for excess weight. Where are my rights and how can these people be allowed to operate this way? They can't replace my belongings and my property. I want legal action and not their arbitration. When I contacted an attorney friend, he also said that some years ago, he had to take them to court for broken china as well.

I had to go out of town for a month and a week and returned thinking this would be figured out and all I got was, “We are still trying to figure out what to do about your IKEA cabinet and we can’t start until October 1.” Then I was told if I went to headquarters, it would just take longer. One important thing: it took less than a minute for them to hit my charge card up for $16,000.00 for the move and it is taking them months to address the damage. This is the worst service I have ever experienced. Now they are suggesting a pay off - naturally lower, I am sure, than it would take to replace and some things cannot be replaced.

I never received a call and couldn't reach the agent myself, so we were ready at 8AM and we waited and waited. Finally, at 1PM, I got a call that they were just about to leave their office in El Paso (which is about an hour away). When the crew did arrive, they began loading the truck. I personally packed 100 boxes, but as agreed, left some 100+ year old china, silver and crystal, which were family heirlooms for the "professional to pack." The crew was one disk pack short, so they "made" a box and promised that it would be immediately transferred to a proper disk pack in El Paso. A few days later, after traveling to New York, the customer service agent emailed to say it looked like the scheduled delivery would be a few days after the delivery window.

A few days turned into more than a week with little explanation. It seemed that my grandmother's belongings were sitting in a warehouse in El Paso waiting for a driver. This was the first I heard that warehousing would even be an option. 10 days after the delivery window closed, most of the items arrived. To my horror, pieces of my grandmother's antique furniture were brought inside. Out of 17 pieces of furniture, 8 were severely damaged. Once the belongings were inside, the driver quickly went about "repairing" items with glue and a nail gun. These improper repairs have devalued the antiques even more than the original damage in some cases. Interestingly, the one box that was missing when the driver arrived to pick up the load was a six month old flat screen TV that was in its original box. Everyone I've talked to at Allied seemed puzzled when I asked if someone is looking for it. They seemed content that I can just add it to the claim.

The condition of the boxes themselves was horrible, sides bashed in, holes that looked like they had been through a terrible journey. Thankfully, my packing skills are good and I can report nothing broken from the 100 boxes I packed. The three boxes the movers packed - broken crystal, broken microwave handle, which was placed in the disk pack on top of the wrapped crystal, horrible job. From what I've seen online, Allied is very experienced with claims, but I don't have high hopes for that process. Do not use Allied, you will regret it!

Unfortunately, Allied dispassionately denied all claims and directed me to arbitration if I felt that strongly about my position - arbitration that I would have undoubtedly had to pay for myself. They denied my claims because I did not list that these items were missing at the time of delivery of said items. Now, dear reader, how was I supposed to know that such items were missing until all boxes were unpacked? Exactly, but Allied has taken the absurd stance that I should have opened (and inspected) all items at the time of delivery, while the delivery personnel sat stoically by for hours upon hours while this mundane process unfolded.

Whatever, if you want your belongings to arrive late and be missing and/or damaged, and then not have a customer-centric approach to a reasonable solution to any such anomalies that should arise, then this is the company that you should employ for your next move. Otherwise, look for someone else to move your belongings, because Allied is an unprofessional cluster that has no business handling anyone's items.

My request was to have all moved in one truck and within the stated five-day transport. I had several weeks to prepare and packed all personal items myself, the only packing that was needed entailed wrapping of furniture and a few wall hangings. I was told on the day of the move that the driver was not able to 'crate' my motorcycle as I was told would happen by Allied. The bike was padded and strapped inside the truck. The driver took great pride with his services and assured me he was a premiere driver with an excellent record.

I also was told the week of the move that my car would have to be sent on a separate car hauler for the trip. Both of these were contradictory to my original request and Allied's confident commitment. Days into the trip, I received a call from the driver informing me he had a mechanical breakdown which will result in a several day delay.

I had to make arrangements with my work schedule around the Easter Holiday weekend and the receipt had to be delayed until Easter Monday (a full 10 days after the original ship). My possessions were unloaded into a storage unit which did not require and furniture set-up or unpacking, due to the delay nor was the second stop required as originally arranged. During the 10-day wait, no one from Allied could tell me where my car was or when it would be delivered. It took several calls and I finally received a call from a car hauler driver informing me of all the difficulties he was having with all the different cars that he had to continue to pick up and drop off as he crossed the country. My car finally arrived two weeks later, with a further one day delay at the last minute the planned day of delivery.

I have emailed the customer service agent I was dealing with twice since the final delivery. Allied offered to pay my additional car rental fee and provided a $50 gift card as a token of apology for inconvenience. My major issue is that in addition to the $10,500 quoted price, which was considered high and overestimated and a refund would be provided after the move was finalized (I packed 90% of my possessions), I was told there was an additional 10% fee charged the day of the move to cover any incident expenses during the trip.

I was told that I would be reimbursed within 60 days of the move for any overcharge. I received an insulting and ridiculous reimbursement to my credit card in the amount of $3.94! I was charged the full amount plus 10% (over $11,500+). I have attempted twice to acquire a copy of a final bill and an itemized list of any additional expenses that were incurred during the move. I have received nothing. However, I have paid an extremely high price for a simple move. Allied's claim to premiere customer service is only valid regarding their fees and lip service. They place a lot of energy into their public relations and marketing of a 'perceived' high customer satisfaction company.

I had to repeatedly call to find out when my furniture was going to be picked up. He finally called on the 19th and said he'd be there in ten minutes. They were supposed to be there at 8:30. I was told the day before when I called my move coordinator at the Newport News office but they didn't show up until 8:55 am and on arrival, they came in, looked at my furniture to see what I had and proceeded to go sit outside in the truck for half an hour. I have witnesses. My father and the management at the apartments, but eventually, they finally got me loaded and on their way. So I cleaned my apartment and gave management my keys and headed for Cordova, Tennessee because I was told I had a window of days of which my furniture would be delivered according to the signed contract of April 21, 2012 through May 2, 2012.

I arrived at Cordova, Tennessee about 3.00 pm on the 20th of April in view of maybe my furniture being delivered on the 21st or May 2. Well, the 21st came and went, no call, no furniture, but I still had till May 2 in which they promised it would be delivered. I called several times to find out if they had a date and time picked out yet because May 2 was approaching and I had no news whatsoever what was happening. So I called a few times and was told by my coordinator, Ms. Shannon or Sheryl at Newport News Allied headquarters, that my furniture was being picked up that Friday and that it never left Newport News, Virginia and they had it in storage.

That was around Wednesday, April 25th, days before May 2, 2012. I was told my furniture was going to be picked up that Friday, April 27th and could possibly be delivered Saturday or Monday. I called again on April 27th and spoke to Mr. Adam ** Sr. the father of the Adam ** Jr. who came to my house. He also told me my furniture was not picked up and still in storage but was scheduled to be picked up. Needless to say, and to make a long story short, my furniture was not delivered until May 14, 2012 much too far past the signed contract date of April 21- May 2, 2012.

I felt I should have been compensated for all the time I waited and false dates and pickup stories they gave me, my sitting here all this time with no furniture or clothes and making me pay full price of $1,842.31 for completely bad service and breached contract and on arrival of my furniture on Monday, May 14th, 2012, I was told they would not unload my furniture unless I paid them first. They had my furniture who knows where for all this time and wanted me to pay and they would not give me a receipt. I called the police; he verified my contract was severely breached and they told him they weren't going to give me a receipt of payment. So I was advised by both officers not to pay Allied any cash and make a complaint and take you to claims court.

It was a civil matter and my contract was totally breached by Allied because they read it themselves. Allied has a code of ethics they claim they live by, to deliver on time and uphold to. I was treated like a second class citizen who had to pay first class price. Allied even charged me more than their competitors for the same move but I chose Allied because you seem more reputable and closer to my house in Virginia.

Would you allow a moving company to treat your father or mother this way and pay through the nose for less than honorable service? Allied didn't keep their end of the contract, did to me as they pleased and made me pay like I was getting first class treatment. It was not and is not very fair contract work I was given, according to our signed and agreed contract. Your own employees agreed I was not given fair treatment in Newport News, VA and those I spoke to on phone. One employee at the customer complaint for Allied who said she was a supervisor was upfront and very nasty on the phone with me because I felt I was being taken advantage of. I think her name was Karen ** who said she was customer service supervisor. If this is the Allied who brags about how good their service is, I don't see.

I would like a response before May 28th. I feel I've been a patient and courteous customer on disability and my fiance and I were taken terrible advantage of by Allied Movers. Note: I have friends who are waiting and watching the outcome of this complaint to Allied Management. We have friends who move a lot and this would be a bad stain on Allied Movers' promise to deliver.

The driver told me someone would be out in the next couple of days to fix the mirror. I called the office and Judy told me that they can't do anything for us. It is not their problem. The mirror was attached when they arrived at my home in Chicago and not on in Florida. I called corporate and was told I can't expect them to make certain every shipment arrives completely without incident and in the same condition it was picked up in. If it is not their responsibility, then we can't imagine whose responsibility it is. This was the reason we hired someone to move us. As we went through boxes, we discovered boxes missing but because we did not mark off each box as it came in the door, we can't claim it.

I set up the delivery with my handyman, who I pay an hourly salary and gas costs for helping me, and we discussed the conversation that was told to me by both drivers that they would be arriving on Friday of the next week and they had repeated his cell phone number as a contact if they need to get in touch with him at this point on and to call me only if there was an emergency! Friday arrived. My handyman lives 40 minutes away from my home and he arrived to my home at 8:00 am. I received a phone call from him at 11:30 am telling me, "Well, they aren't here and they aren't coming today!" When I just called them apparently, I woke up the husband and I asked them where they were and why weren't they here. The husband responded, "Well, you mean this isn't Thursday. I thought this was Thursday not Friday and I guess we'll be there tomorrow!"

I was livid! I immediately contacted Stuart Moving Services and spoke to John. I told him the situation and discussed what had just taken place and I added that these drivers didn't even call either one of us! He said he would call them and then call me back. When John returned my call a few minutes later, he said, "No, Ms. **, you were mistaken. You see, the drivers have to go by the guidelines of the DOT and they had expired the limit of driving hours they could drive and that's why they didn't arrive!" Of course, I couldn't believe my ears! "How could their story change in 20 minutes, John? This isn't right," I said. "Someone is going to have to pay for my handyman's fees for this morning and it shouldn't have to be me! His bill is $220 for his time and gasoline to and from his home in Nicholasville!"

John said that, "There isn't anything we can do here but I'll give you customer service for Allied and you can file a complaint. Remember, I hired/contracted his company! Consumer Services took the complaint and called back three weeks and said, "I don't have the answer you're looking for Ms. **. Since the date the husband gave you wasn't in writing, there can be no relief to your claim!"

This man carried two bedside tables off the truck, one on top of the other, with one tumbling to the driveway. There was only my aunt to check off items and I was trying to direct 4 men at once, making impossible to evaluate all items before they left. I had even purchased pizza for them at $50 which the head driver refused to let them eat because they were in a hurry. I had a broken dining room chair, broken piano leg, broken laundry cart, torn sofa and scratched and crunched furniture. I had paid extra to protect an antique organ, which they had only put one layer of shrink wrap around the middle. They crunched the stair banisters, knocked a chunk out of a wall and the front door edge. The latter things were denied in the claim. I had expected replacement cost.

Unfortunately, I did not realize that both the $.60/lbs and replacement cost were cancelled on the contract. Of course, they only would pay on the $.60/lbs. I also had an item missing that was not well-identified on the list when picked up. The only thing I am missing is tools. Since I could not identify all the tools missing and got a set as an award on my VISA, I only filed a claim for the nearly new Ryobi cordless drill for which they gave me $27. Of course, the check they sent me will not cover the repair costs. The lady in the claims department spoke like an automaton. There was no apology offered for the inconvenience I suffered and the damage done to my new home or my belongings. Unfortunately, every person I have talked to has had a bad experience with damaged or stolen items, no matter what the moving company. If at all possible, don't put things in storage and get your buddies to help you load up a truck or two and drive them yourself. Don't use Allied!

They also damaged our home, but stacked boxes in front of the damage so my wife, who was toting our 10-month old, could not see the damage before the driver left. Even with insurance paid, claim was denied! We later found items that we thought to be missing in another box in the garage. We immediately contacted Allied to notify them these items were found. However, as we had reported one item as missing, they say that as we found it in another box the damage is not covered by insurance as it was reported as missing prior, claim denied.

I would have to ask, would you expect to find a remote control helicopter and clothing from inside the house to be packed with car parts in the garage? We did not and tried to correct the documentation when discovered. Even for the clothing that was not reported as missing prior! Claim denied! The claims adjuster requested inspection of the found items and newly discovered damaged items, but then refused to inspect them on two occasions to the home. Later, stating they had seen them and you guessed it, claim denied!

Allied and especially Andrews Moving is bating clients into purchasing insurance coverage, especially when the control all of the packing, collecting thousands for the coverage and then denying all coverage. They refuse to discuss anything on the phone and in fact refuse to give phone numbers. All has to be done via email or letter. All with the same reply, claim denied!

Due to the fact that there were three other households of furniture on the truck when ours was picked up, there was not enough room for several boxes that were transferred from Indio to their warehouse. To be picked up by another driver and to be delivered a week after our original shipment arrived.

On the 5th of January we got a call from the other driver wanting to deliver our boxes. He said he would arrive at 1:00pm. At 2:00pm, we got a call from the driver saying he would be delayed and would arrive before 5:00pm. 5:00pm came and went and no driver. Another call came in to my husband’s cell phone asking for directions to our home. The calls continued one after another as the driver was lost. He had no navigation as required by Allied Van Lines and he was lost.

At after 10:00 pm the truck arrived and I cannot tell you how the truck looked, dirty and smashed in all over from various accidents, etc. The driver wanted to do was unload the boxes and leave. They started taking the boxes off the truck one after another smashed in, some even smashed so bad that they had big holes in them. It was a disaster waiting to happen.

The helper even dropped a large mirror in a box in the street and we found broken pieces the next morning with wood from the frame in the street. The biggest disaster was a box of very expensive Llardro very carefully packed that was in a box that was smashed in half. Almost everything in the box was broken. We valued it at more than $5,000.00.

We were devastated to say the least and filed a claim with Allied Van Lines. Due to the fact that we did not take extra insurance we have been offered .60 cents a pound. Not only did this second driver destroy very expensive items of our belongings, but was able to work for Allied Van Lines with a truck that looked as if belonged in a salvage yard trucks in that condition are not to be driven for Allied Van Lines and no navigation as required by Allied Van Lines.

Their claims department does not care about their responsibility in providing trucks that are clean and presentable with navigation. This is what we signed up for and the above mentioned is what we got. All they care about is that you took our extra insurance so their drivers and helpers can destroy people’s personal property.

I filed a claim with Allied that was then transferred from Federal Gateway in St. Louis to Citizens Transfer and Storage in Tucson. Citizens Transfer and Storage sent me an e-mail saying the shotgun was signed for at the destination and the dolly was not included on the inventory, so they were not going to pay anything for these items. I paid insurance to cover this type of situation and then the claim is summarily dismissed with the accusation that I am basically not telling the truth about the missing items.

I expected better service from a major company than just taking the easy way out by saying we signed the inventory forms, therefore there can be no claim. I don't think there was even an effort by Allied to find the missing items. It appears my entire situation was dismissed and they hid behind the paperwork as the excuse for not giving the claim any credence. Taking that position on a customer complaint does not represent good customer service. I would never use Allied or any of their local gents in the future.

Allied offering us $24.00 is not ok despite what the "industry standard is.” And they had the audacity to hope I will consider using their services again in the future, which I think is the most ridiculous thing I have ever heard. Why would I go back and use the services of a company that stole my property, offered me nothing in return and did not hold anyone accountable for it?

Are these types of people out on a work release program? Did the driver pick them up from a local corner store, or are they actual qualified movers? If I were a a customer, I would wonder about the quality of work and care these types of people would have with your belongings when moving. If someone doesn't care about their job enough to even look like they are part of a team, then are they?

I have called daily and was told last week our stuff would be loaded on the 12th and received on the 18th. I called on the 12th and was told that truck was filled and we have to wait for another truck. I am beyond frustrated! We have waited 3 weeks and 4 days so far with no end in site. Please keep in mind they were paid over $4300.00 to deliver our household. I just can’t believe they have taken this long! I am considering calling our local TV station as they have consumer advocates there that may be able to get answers for us. I have offered to let another company pick up our things if they want to pay them!

After I week, I called to get a status on my shipment and discovered that my stuff was sitting in a warehouse in Albuquerque. When I asked why, they said that they were looking for a driver. Apparently, the two weeks after I signed the contract prior to picking up my belongings were not enough time to find a driver. After that initial phone call, it took them another week to find a driver.

It has now been three weeks since they packed up and loaded my belongings and I still have not been scheduled for delivery. After repeated calls by me and posts on their Facebook page, I finally have some answer. Half of my belongings is in a warehouse about 50 miles from where I am living. They are hoping that the other half should be delivered. Then it is up to the local contracted moving company to deliver my stuff. I am fairly certain that not all my belongings have made it to Oregon if they split it between two trucks. It is a one-bedroom apartment that I was told would share a truck, not be split between two trucks.

Allied is the most unprofessional company. They say "relax we carry the load". That is a crock, this is the most stressful thing I have been through. I believe the only reason why I have gotten information from Customer Service is because of my diligence in contacting them. If I hadn't called, my stuff may still be sitting in a warehouse.

When the contents were offloaded to storage, there was no reconciliation that everything was delivered so that when it came out of storage, many items were missing. When my goods were finally delivered, 5 people were taking it all over the house so there was no way to keep track of what was being unloaded. I then filed a claim with Allied but they have refused any responsibility because I didn't make a list before the movers left. They also will do nothing about the stolen ring.

I paid them over $14,000 for this move and now to replace the stolen, missing and damaged items will cost me at least another $20,000. Don't ever use this company. When I complained at one point about what they were doing with my furniture, the driver told me if I didn't like it to file a claim; he clearly didn't care and he knew they would never honor the claim. And all of this doesn't begin to address the profanity laced rap music that one of the movers insisted on playing the whole time he was in my house.

The packers were horrific - a service that was supposed to save me time - cost me time. They put unrelated items together, and disassembled items and lost crucial parts (including my baby grand piano). They outright stole items, and same thing. They do this through the intricate dance of alternate trucks and changed shipping schedules to con the customer. My original estimator underestimated my items and accused me of having a secret storage unit that I brought items out of! They were rude, unprofessional, and suspect. Never hire them for any service - completely not trustworthy.

They will not pay anything for my missing items because the driver had me sign the paper and the company says I signed saying all was there. The driver and movers skipped a step by not having me check off every item that was tagged because it was a holiday weekend and they all didn't give a care about my life and move. So, the company says I signed my rights away. Lovely, isn't it. These movers knew they weren't having me check off every item, which gave them carte blanche to steal.

I contacted Allied by phone last year and asked if they had a "lost and found" storage for items not delivered, and was told that after a certain time, it would be impossible to ever find them. What really devastates me is that I never recalled being contacted by Allied that they couldn't deliver the boxes (for whatever reason) to the storage unit. My heart is broken knowing that my daughters' baby photos are gone. I wonder if they were just tossed into a dumpster by the movers? The albums weren't worth thousands of dollars, but they were a part of me. By treating them so carelessly, the movers destroyed part of my life.

I paid close to $900.00 for insurance to pay full replacement value. A claim of $1,300.00 was submitted for damaged goods. Allied paid $50.00 to replace two garbage cans. They sent the rest of the claim to their agent in Tucson to pay. There has been no response from Allied since August 2011.

This move could not have been more stressful, made so by unprofessional and uncaring scam artists. Run away as fast as you can! Do not contract with Allied Van Lines or any of its agents.

When I filed the delay and damage claims to customer service, they refused to pay as they promised and I had to write to them again. The packers and drivers pressured me to sign the bill of lading with wrong information on them and told me that I could file claims to customer service if I had any problems. I trusted them and signed the paper. After I filed the claims, the customer service refused to accept the liabilities. I had horrible experience and incurred a large bill to deal with the bed bugs problems. Now, I am evaluating the option to sue them and/or go to Dispute Settlement program and report to Better Business Bureau.

Even before I had my stuff delivered, I had the hardest time getting through to talk to a real person to schedule my delivery date. The dispatch and the central office gave me two different price quotes and they took my stuff without letting me know. Also, I had to call and e-mail them continuously to find that out.

Even more significantly, they lost two items which could be understood as a human mistake. However, the bigger problem is that they never found it for me. Honestly, I doubt that they even looked to find my items. They never called me back and I had to call them continuously over the period of 2 months to track the items. After trying for 2 months, all they told me was that they could not locate them and I had to file a claim.

The agents in claims department were very rude and were not at all interested in finding the lost items for me. They never even apologized for what happened. The only nice person whom I dealt with was the one who came to my house to give me an estimate. Of course, he/she will be nice to you because they wanted you to move with them. As soon as you hire them, everyone else you deal with afterwards is rude and not at all interested in good service.

Overall, it was a terrible, terrible experience moving with them. If you care about your items and more importantly your sanity, do not even consider moving with them for a fraction of a second.

They called three hours before they should have arrived and began packing. They made up a story about the California police that they took their truck under ground for 24 hours and called the California State Police which don't do any such thing.

I called the company back and informed them of the Police's answer and the company made up another story then said that the truck wouldn't be there for possibly two or three more days. We were on a schedule; it was a cross-country move from Oregon to Florida. Our stuff was packed, the house cleaned, we were waiting and the excuses kept coming.

After listening to story after story, we cancelled their services. It was obvious that they were not going to get the job done and that it is being outsourced and they were trying to wash their hands of any responsibility. I went online and saw the litany of bad reviews and I immediately cancelled their services and called U-Haul. We drove ourselves and were guaranteed that our possessions were safe.

I have never seen the likes of lying and being so irresponsible by any company, much less one I should be able to trust to be timely and move my possessions responsibly. Again, stay away from this company. I would post a zero for this company's performance if this site would let me. They did nothing but lie.

Simonik charged my credit card for the full amount ($5,025.00) 19 days prior to the move. I went to their office to see why they had to have my money that far in advance. By charging the card when they did, they tied up my card so I was virtually unable to use it. I encountered expenses of approximately $7000-$8000 connected with the move (other than the $5025), but could not use the card and the cash back bonuses it offered.

When I went to the office, I was told I was going to speak with Mr. Pippin. When I asked who he was, the receptionist told me he was one of the owners. It turns out this was a lie and told it to me just to pacify me and make me think I was talking to someone of importance. Mr. Pippin admitted they charged the card too early and said he would credit the card, then charge it again prior to the move. It took the better part of two weeks to credit the card, then they charged it again two days later, basically nullifying my use of the card. When I complained to Mr. Pippin, he just said that it was costing him money to do this, completely ignoring the fact it was Simonik's fault originally, as well as ignoring any financial inconvenience that I suffered.

The move was estimated at 16,000 pounds. When I asked the driver in Richmond what the weight was, he said he hadn't got an empty weight yet, but estimated the load at 13,000 pounds. One has to ask why he hadn't got an empty weight before picking up my goods.

Expecting a refund but not hearing from Simonik after the move, I called their office to inquire as to the status of my refund. I talked with Susan, who had to get back to me. When she did, she said the weight was 16,100 pounds and therefore, there would be no refund. I told her the driver estimated the weight at 13,000 pounds. She said she would have a computer-generated inventory done and get back to me. After hearing nothing for three days, I called Susan. She said she would look into it and get back to me. When she did, she came up with a third figure of 16,700 pounds, stating I had a lot of books. I said I only had two boxes of books, upon which she replied she meant bookcases.

So Simonik has given me three different numbers, with no offer to prove anyone of them factual through paperwork. I believe Simonik has participated in unethical, if not illegal, behavior by charging my card early and not offering any proof as to the real weight of my goods. Every decision seems to be in their favor. I will be sending a copy of this letter to the Department of Transportation and the Interstate Commerce Commission in hopes that this unethical and illegal behavior can be stopped.

On the contract, it was written that the belongings would be delivered in Minot between the 19th-22nd of September. I had arrived in Minot and had planned to go on vacation on the 23rd, until I started my new job. When the items hadn't shown up by noon on the 22nd, I contacted Morse Moving. I found that they hadn't sent my belongings because they have a sick driver. I then contacted Allied customer service. I was originally told that the dates on the contract was just a guideline. They said that they weren't able to ship my belongings because another shipment that was supposed to go on the truck was larger than they estimated. I contacted Mr. ** via legal consul. At that point, he stated that because I was having my belongings shipped to a storage facility, they were not required to ship my belongings to me. And he stated that I misunderstood the contract. After that, he hung up on us. I then recontacted Allied corporate office. I spoke with a woman Char who stated that she was a supervisor. I was told that she would take care of everything. Currently, it is the 26th of September and I have yet to hear from them as to when I can expect to receive my belongings. I would definitely not use their service again as they are completely unreliable.

They told us that we could not buy additional insurance because we had already accepted the quote, so now for over $3,000.00 of musical equipment we get .60 cents around for it, also if you do happen to disregard this and use Allied, be careful of Coleman if they are used for a carrier, they are terrible, very unprofessional and had no idea what they were doing, so it's up to you but I highly recommend not using them. Also from our experience with them, they will never call you back or try to help you in any way; this is from our experience only not made up or fictionalized. Anyway, like Jack Webb used to say "just the facts." We made this mistake and are just passing it along hoping to save other people from having to go through what we did and lose some valuable and irreplaceable parts of your lives.

I sued in small claims court for damages, aggravation, court costs, etc. Allied fought most of the way but didn't show up on the last court date so I won by default. I finally got a check from them six months from the move date for the amount that I sued them for. If you are stuck with having to use Allied or any of their affiliates, get the additional insurance. If you have to sue them, do it and make sure you go to all the court dates. If you can, do not use Allied Van Lines. If anything is damaged in the shipment, you are in for a hassle. Their customer relationship is nonexistent.

Then we called our salesman Bob ** twice. Well, it's a week since we called, and he still hasn't returned our call. There was a huge grease stain on our white loveseat which we marked on the receiving sheet. No one has contacted us from this office. The head dispatcher's name is Jose. He also said he would call us back last week. You guessed it, no phone call. I had a very good experience with Allied moving from Greenville, SC to Long Island, but Long Island to Minneapolis was a nightmare. Unfortunately, this experience has soured me on Allied Moving as a whole. I wouldn't take a chance with them again.

Approximately 12 hours before they finally delivered my goods, I was called by Allied to tell me that due to the narrowness of my street they had to transfer my goods to a shuttle truck for delivery, and that there would be an extra $600 fee for this. Although buried in the fine print of the estimate was a line that shuttle fees could cost extra, this was never verbally discussed with me at the time of the initial estimate, and there was never a written or verbal statement to inform me that the shuttle fees could be as high as $600. Allied also claimed that there is no way for them to determine in advance if a shuttle will be required. I find this hard to believe since I can go on Google Earth on my home laptop and determine the width of any street in the US within minutes. Obviously, they prefer to hide these fees and spring them on you at the last minute when you have no choice but to pay if you want to get your goods back from them.

I contacted them; arranged for a pickup to between June 27-29, with delivery to be between July 7 and July 10. I took vacation time and flew to Indianapolis.When I got there, they said "it was a busy time" and changed the pickup to between June 29 - July 2nd. I called each day starting June 29 to finalize the pickup time. I received no reply until July 1st. I was told that they could be there on July 7th, well after I was due to fly out.

They said they could have someone there on Saturday (July 2), but it would cost me an additional $400. Needless to say I was a bit livid. They arranged to pick it up, and waived the fee after I complained vociferously. I was then told that the delivery would be between July 13th and July 17th.

I travelled for work, and I had to arrange to work from home for that week. I did so and nothing showed up. No updates came from Allied.

I got a call July 22nd that they would be there on July 30th. This was unfortunate as both my wife and I would be out of town that day. I requested that they delay delivery until the following Monday since they were already two weeks late. I was told that the delay would cost me an additional $300 dollars.

I will be filing a complaint with the BBB.

My family and I left on the 16th, moving to Pottstown, PA. We were told our belongings would arrive between the dates of July 18-22. We called on the 22nd and the date was changed to the 28th.We received a call and were told the date was changed to the 29th. We received a message yesterday that it was now changed to the 30th. We paid for my daughter and grandchildren to follow us to help up pack our belongings. My son-in-law is flying in to help us also. They have to leave on the 30th to get back to work.

All said and done, our belongings are in Indianapolis, IN. We are in Pottstown, PA; we still have nothing to sleep on, eat on, no clothes and nothing to cook with.

Allied said they put us up in a mid-range hotel paying only 50 percent, or give us up to $700.00 in purchases on air mattresses, linens, cookware, silverware, possibly card table and chairs. But you have to have the money up front to buy; if they approve it, they will cut a check up to $700 within 10 business days. We do not have the money to go out, and buy the things we need; so, we are sleeping on the floor--not so good for old people!

I would never recommend Allied to anyone!

We actually were in the process of having our hardwood floors refinished, so the table and three legs were put in our garage until the floors cured. When we moved the table back inside, my husband felt something sharp poking out through the moving blankets that covered the top. He realized that the movers had screwed the screws back into the table without the legs on (seemingly to ensure the screws did not get lost). The problem is, without the legs on, the screws were too long and the movers screwed them all the way up through the top of the table. My husband has photos of the table in various states before the table was unwrapped, as he unwrapped it, showing the screws sticking up through the top of the table, and close-ups of the damage.

There are 12 screw holes in the top of my table. As it is a one-of-a-kind vintage piece, there is no way to replace the table. I paid $695 for the table in 2001 and still have the very faded receipt to prove this. I am very displeased with the way my claim has been handled. Allied has very little interest in hearing my side of the story. Despite noting that I had pictures of the damage, Allied never asked to see this evidence. Instead, the claims investigator denied my claim by saying it was noted on the inventory that the table was "cover by shipper," and that the driver denied removing the legs. Yes, it is true that the table was wrapped in moving blankets by us, but we did not remove the legs. The movers did. So obviously, there is an integrity issue here with Allied's personnel.

Also, there is no mention of the three legs on the inventory sheet. Each item is supposed to be noted and assigned a number. The table was delivered in four pieces. It therefore should have inventory numbers for the top and the three separate legs. What does this mean? A. The paperwork is flawed. B. At some point the table was disassembled, and it obviously was not done by us prior to the move as there should then have been four separate inventory numbers. Huh.

They are saying it's the power company's fault. It's been 2 1/2 weeks and still no word on getting my power back on. Plus, they say they won't pay me for my living expenses because people have been kind enough to open their houses to me. I've been bouncing around between 5 people's houses. Loss of electricity. Damage to residence. Loss of food and use of my residence. High cell phone bill from trying to call around and get someone to take me seriously.

When I asked for her insurance information to file a claim, she refused (isn't this illegal). While finally, several months later Robert ** contacted me to say he needed 5 business days to research and would contact me. Guess what? The day he promised he'd contact me has come and gone despite my repeated attempts to contact him. I filed a claim with my homeowners insurance. I can only assume the $470, it'll cost is needed much more by Mills Van Lines than it is by me.

It's a shame, a nationwide mover is refusing to even discuss the matter with me (especially given the small amounts we're talking about) Not sure I'd trust them with my household goods. I've been moved 5 times professionally and never had an issue with a damage claim, not sure I'd expect the same to happen with Mills as a result of my experience with them.

When moving day came around and the people were supposed to come over to pack our belongings, they did not show up on time. I had to call and ask why they were not at my condo. I was told there was a scheduling error and that Bailey's would pack everything up (estimated at 6,000 lbs) the next day and load it up the same day. There were two things going on. 1) Bailey's did not want to pay a crew to drive from Colorado Springs to Pueblo to pack on one day and pick everything up the next day--it would have cost them more money. 2) Bailey's has it written into each contract what "normal" times are for working and anything outside of those normal times is considered overtime and is charged to the customer--regardless of a guaranteed contract or not (this in itself is a joke).

I threatened Bailey's with Breach of Contract clause and that they could re negotiate the contract if they wanted to for substantially less. Needless to say, they did send 2 people. When the packers got there, I was informed I had to take my glass desk apart. I informed the packer that I did not work for Bailey's and that if I took it apart and did any damage to the desk, their company would be held liable and that my version of taking my desk apart would be with a hammer so I could have a new desk. I did not take my desk apart--someone from Bailey's did.

Receiving household goods: My wife was present the day our stuff arrived. It appeared to be in one piece, however, there was not weight to the shipment. As required by law all shipments going interstate are to be weighed. The driver had no clue as to what I was talking about and "Sunshine" back in Colorado Springs needs to have a customer service attitude check.

When the movers came, my wife verified that all the boxes loaded came, however they did not have her sign for the shipment. This is actually required by law to have a signature as to who received the goods. My wife was never given a copy of anything except a general bill of lading. Which in it specifies that if any furniture item is not in the condition it was when turned over to Allied Van Lines or its associate it was considered damaged. Several pieces of furniture had glass items that had to be removed prior to shipping. These items were not put back together. Also the movers told my wife that debris pick up is at an additional fee. This last part is correct, however I already paid for debris pick up. The people who dropped off our shipment obviously tried pulling the wool over my wife's eyes. I have filed a BBB complaint against Bailey's and will be filing a suit in small claims court against Baileys as well for Breach of Contract.

As this happened over state lines and involved more than one person that is considered Enterprise Corruption, breach of contract and grand larceny by false promise/false contract/deception. All three are considered felonies (fraud) in the eyes of the state of Colorado. If the state is willing to pursue a consumer complaint against Bailey's it could and should be in the form of violations of the RICO Act.

Now Allied has sent a check for $60 stating that was all I was due as I did not have excess insurance. I have moved a number of times and never had any damage. I always buy the optional insurance and I thought I had it. At all prior moves when the van arrived to pick up goods the driver asked if I wanted insurance and I stated yes and paid with bill. Allied made me come to office and sign contract a few days before move and provided on contract a written estimate. He asked me to initial a few small lines and sign form.

Now they state I declined insurance. I want to file small claims against local agent and Allied corporate. I have searched the Internet and nowhere does show where corporate office is or a phone number so I can get proper address and name for agent for service of process. Can you help me with getting the address? Thank you.

After the move to SC was completed (4/2/2010), Mr. ** charged my credit card the full cost of the estimate. No adjustment for the 2,000 lbs of items he did not move was made. Other than his movers ruining an expensive bedroom set, he has made no attempt to answer my emails to honor his promise to make the necessary adjustment to compensate me for work he/his company did not perform. I estimate (conservatively) Mr. **, Federal Van Lines, Allied Van Lines, overcharged me by $500.

He went over the estimate and briefly touched upon the additional coverage available for an added cost. I decided not to purchase additional coverage because he had convinced me that their movers were so great. The day of the move the guys arrived and started packing the wood furniture with blankets and shrink wrapping the upholstered furniture and wrapping pictures with thick brown paper. During the move two 3-gallon clay pots were shattered, a large glass frame was broken, two framed pictures were broken and a $350 ceiling fan had one of the blades completely broken off. The guys assured me that the company would fix the fan when they realized they had broken it. I didn't find the broken pictures until after I unwrapped them and the pots weren't a huge deal.

Upon calling Coleman/Allied I was told to call the insurance company to file a claim, which I did and left a message. They never returned my call, so I called them back and was sent the forms to fill-out. Upon submitting the form I was told they would reimburse me $14 for the $467 of items that were ruined during the move. I told them that was unacceptable and they said I could go through the appeals process; however, the fee to appeal is $450. What sense would that make?

I called the moving office directly and spoke to the manager who was rude and basically told me they weren't liable and I didn't purchase the additional coverage so there was nothing that could be done. I told him the movers informed me that it would be fixed and he said they have no idea what coverage you have so that is not accurate. I said I tipped the movers based on their comment that the broken items would be fixed because they were nice guys. I told him if they weren't going to fix the items I wanted the extra money I paid, the tip, reimbursed to me. He laughed and said I'm not going to do that. So basically I am OL with broken items that cannot be repaired and will have to be replaced. This company is horrible and their customer service is a joke. I will never use their services again and would tell anyone considering them for a move to go with someone, anyone else!

Due to the size of our home, there was an overage on the truck for all our items. I was told during the estimate by Tracy that my glass dining room table should be crated and it would cost $250.00. I chose not to crate it at the time of the estimate. When the carrier (Mark) saw the glass set, he recommended that I crate the table to avoid damage. I agreed and then later was quoted a price of $425.00 - a big difference. I called Tracy to try to reach him, left a message, and once again, there’s no return call. On delivery day, Mark called to express that he would not be able to deliver our first shipment due to the fact that no one gave him a delivery cost. I had the business card of one of the movers named William. I called William and explained our problem. He was on a weekend vacation but took the time to make calls to help us. William was wonderful and got the sales rep April to call on Sunday with the cost of delivery. Mark arrived and had two professional young men who did a wonderful job unloading our items with no damage to our town home.

Our second delivery was on September 1. We had a totally different experience with the carrier and his movers. From the arrival at my door, I sensed it would be different. The carrier name was Carneal **. The movers did not seem capable to physically move our furniture. We had a big screen television that after a 10 minute observation by my husband, he had to help them get it in our home. My husband had to help the movers with our sectional sofa also. I am of course upset that after paying over $4000.00, my husband had to do manual labor to assist "professional" movers. I feared if he was not home that the movers would have been incapable to complete the job. I looked out of my window and photographed the carrier, Mr. **, asleep in the truck while the 2 movers were unloading. I was of course shocked, and disgusted with what I saw as total non-professionalism in doing a job that my husband had no business doing. Damage was done to my walls, and railing of our home. I did a damage report with Mr. **. There was confusion due to the fact that our TV stands were disassembled in Michigan and had to be reassembled. The mover grumbled over the fact that they did not take it apart, and had no idea how to assemble the stands. With my persistence my TV stand were assembled.

After my experience with this 2-shipment move, I would not use Allied for future moves. Needless to say for the promises that were made, a lot were broken. There was no excellent customer service and no precautions taken on the second delivery to protect our carpets. I will write letters to the executives of Allied to hopefully prevent customers from experiencing service that we received.

Does anyone see something wrong with this equation? Allied Van Lines must be held responsible for any and all agents carrying their name. Following a website investigation, I was devastated to realize Simonik employs criminals. How dare you put me at risk? How dare you Allied put your name on Simonik without investigating and easily doing a background check on line as I did. Shame, shame, shame on you for knowingly placing the public in jeopardy and taking their money also! Shame!

I became concerned and called Simonik Transportation and was directed by the receptionist, Kathy, to Robert ** who proceeded to scream obscenities which, by the way, I have recorded. Robert ** is a bigot and also enjoys abusing women. I spoke to the corporate office of Allied Van Lines and was promised my money back via FedEx. I have not received my money. I contacted the corporate office again. Of course, they are ever so nice and like to refer me to another representative.

I just want to say this time, Simonik took on the wrong person. I will dig my heels in and not rest until your criminal company is out of business. And as for Allied Van Lines, do you not conduct a background check on your affiliates prior to taking them on and bearing your name? What kind of idiots are you to put the general public in harm? Have you gone online recently and read the devastating complaints? Do any of you care? Shame on you! And I mean all of you who are employed by this uncaring corporation.

While unloading our belongings, employees from Bailey's commented on the poor handling of our items by the Allied truck driver and his assistant. They also mentioned there were many items on the inventory list that were not unloaded at the storage facility. After the unload was complete, we reviewed the "customer check-off sheet," finding several items damaged and missing. Amongst the missing were over 1000 music CDs and approximately 110 DVDs. The DVDs were in a box marked accordingly. The CDs were in 2 carrying cases with a capacity of 530 each. Coincidentally, the boxes containing all of the plastic cases for the respective CDs were also missing.

A police report was filed with the police department that serves our current area, but the police department that covers the Allied agent in Overland, MO would not take the report over the phone. A claim for the damaged and missing items was filed with Allied. After doing a "trace," Allied advised us they could not find our belongings and sent us a check in the amount of $191.61. They state this is the amount they are liable for in accordance with the basic coverage of 60 cents per pound per article. I did not agree to this basic coverage according to the contract. I did not write "60 cents per pound" as indicated on the contract near the signature line. I also did not elect to purchase the "full value coverage," which was $769. This is an obvious case of theft and not lost or damaged items.

Three packers arrived and insisted that our house was a two-day packing job and not a one-day packing job as negotiated. A male packer was not packing at first and was presumed to be a supervisor and only when he began working was it clear that he was a packer. The packers demanded lunch from my wife and insinuated that the job would not be done that day unless she provided lunch. The packers left one object in every drawer, one item in every closet, and one item on every shelf in the house. This was obviously deliberate, highly unprofessional, and extremely rude. It became clear that they needed to be constantly supervised. My mother there to take care of our 1-year-old baby would then have to pull double duty and supervise the packers and take care of our child.

While the driver was professional (thankfully) the movers in Williamsburg spent much of the time arguing with the driver about how to load objects on the truck. The packers had to return a second day to finish packing and caused a substantial delay in loading the truck. The loading process then stretched late into the evening instead of ending in the middle of the afternoon. Due to this delay, I had to rebook my wife on a new flight to Oklahoma and leave our established ticket unused. The mover who arrived with our shipment of belongings that did not fit on the first truck (another story) came alone and had no workers with him.

Due to the packers' carelessness, items were broken including shadow boxes, one of which was carelessly placed in a box of bathroom articles, not a picture box. Another was placed by packers in a box marked Magazine Holders? If you care about your belongings and you want to work with professionals, don't ever work with these folks.

A week or so later, I received a call from Cassandra ** of Allied and had what can only be described as the worst, most insulting customer service encounter of my entire life! From the moment she picked-up the phone, she was rude, argumentative, and dismissive. She flat out denied my claim but failed to clearly explain why. She said that since we hadn't signed anything saying the items were broken at the time they were delivered to the storage unit, that Allied has no liability. When I pointed out that we couldn't have known they were broken at that time since they were boxed up, she then said that Allied had no liability because the items could have been broken when my husband and I moved them to the house. I said I wanted to dispute the decision and she said a letter would be sent telling me how to do that. I asked - again and loudly - for a clear explanation of why we were being denied. She became defensive and even ruder. Ultimately, she hung up on me.

My experience with Allied was positive up until that point. However, I will NEVER use Allied again and will make a point of discouraging all of my friends (who move frequently) to avoid Allied like the plague. I left a message at Allied's general customer service voicemail asking for the contact information for Ms **'s supervisor so that I can make a specific and direct complaint. I'll also be filing a complaint with the BBB. I am in customer service myself, and the treatment I received was unforgivable. I don't have the claim in front of me, but I lost 3 stoneware bread baskets totaling approx $144 and two table lamps totaling approx $125.

We had Allied pack our house for a move from San Antonio, to Iowa. Once we unpacked all 80 boxes, we noticed items missing. In 1 box, the inventory listed a Boise Radio, DVD player and a home security camera. The only thing in the box was the Boise Radio. My husband's military dog tags, with his SS# on them were stolen, and many more items. The claims department did pay me $125.00 (which I won't cash) for 1 box that was missing. Big deal. Deloris says, I should have listed the missing items on the checkoff list. The only way to do that would be unpack each box and time of delivery. Give me a break. She says they will not pay for the missing items. Well, we will see how they will pay. I have contacted the BBB, the president of Sirva (Allied), and my insurance company.

The shipment remained at A-1 Daniel while Blocker and Allied Van Lines argued about who was responsible for the costs of the storage at A-1 Daniel. On September 25, Vickie from Allied Van Lines Customer Service called me to inform me that Allied considered that the cost of storage (at that point $625) was the responsibility of the customer, i.e., me. The next day, I called A-1 Daniel to inform them that under protest I would be paying the full amount due ($625) and would they please arrange delivery date with my daughter. On August 1, the delivery was made and my credit card was charged for that amount. I contacted my credit card company (Chase) and put under dispute the amount of the charge by Allied Van Lines ($1460.77). I consider that the $625 I paid to A-1 Daniel is the responsibility of Allied.

I spoke to Cassandra from Allied in the Claims department and she had an attitude as soon as I tried to explain to her what happened. She claims that since I let my driver hook up my washer the driver wasn't responsible. I don't know why she even brought that up because I am not filing a claim because my washer was not hooked up right I filed a claim for my cracked washer lid and that's it. Then she responded back to me about who packed all my belongings and I said I did but that has nothing to do with my packing it's the guy who loaded my truck he did it. I dealt with his rudeness because I just went thru a divorce and I didn't want to cause any waves with my move....a $200 claim that I filed.

When they arrived at my apartment in Missouri I went out and got them Gatorade and then I bought them lunch and before they left even though the one guy was a jerk I gave all three guys a tip. I thougth Allied would be alot nicer about filing a claim I couldn't unpack all my boxes while the movers were there because it would have taken another whole day to unpack and see what was damaged. I filed this claim within a week after I saw what was damaged. As I read all the other complaints I guess my complaint is nothing compared to the others but it is just the point. I will never have Allied move me again and I will file a complaint with the BBB in Houston, Texas.

verything seemed to be going as planned, the packers showed up on August 20 and did their job, the movers came on August 21, 2008 and were slow but got everything loaded onto the truck. The truck was a few hours late arriving on the 23rd of August but the driver had called to say they would be. Our belongings, including the car were off loaded. Many boxes were left in the garage. It took nearly a week to get everything unpacked.

During this time I discovered that I was missing several pieces of gold jewelry and over $200 in rolled coin. I was so concerned about protecting our credit that it never occured to me someone would take the time to scour several trinket boxes and my piggy bank for valuables. I was asked by Krystle at Reebie to file a formal Police Report with the City of Elk Grove, CA (where we moved from), and to submit the report number with a claim to Allied Corp. I spoke with Victor at Elk Grove PD who wanted me to put a claim in on my homeowners insurance (no!), and asked that I put everything in writing and fax it to him.

I not only faxed a detailed written itemization but I sent drawings of the stolen rings because they are very distinct. I even attached these documents and e-mailed them to Jessica, Victor's supervisor at Elk Grove PD. I still do not have a police report.

Meanwhile; I have tried to file a claim with Allied using their online claim form. It does not accept the information I input and shuts down deleting everything I have entered. After multiple tries each day, three days in a row I got very angry and frustrated. This must be how Allied gets around paying claims resulting from their thieving employees.

I am out $200 cash in rolled coin and $2,015.00 in gold and gemstone jewelry.

Then, some of the paintings had been banged with nails to crate them, and as a result they were sitting in puddles of gold leaf and pieces of the frames. There were other things damaged and broken, but Pierce said their inspector did not think it was from moving. This inspector came, took photographs and said that some of the things had their value destroyed, even if he repaired them, and Pierce said he did not say that. Who is lying? The inspector is evidently a local and he even saw the marks on the white carpeted steps caused by the glued down plastic the movers used. He said to to get someone in to clean them, but since Pierce denies any of this, I have no inclination to do anything. She offered $1,000 as a good will offering, saying that they deny any liability. That would not even pay to have the gold leaf repaired on two of the pictures, let along pay for the broken items.

I actually saw the women knock an antique student lampshade against another, and broke pieces out of it, but they did not send the pieces for me to glue. That is true of other things also, like a Waterford marmalade jar that was intact on the dining room table, plus an antique pipe box that had a piece of wood missing from the bottom (the inspector told me that he could fix it but the value would be lost, and Pierce said he did not say that, and it goes on and one.

Needless to say, Allied is not a good word in this house, and all of my friends and family are shocked. It was suggested that I go to a gallery to get quotes for repairs, which I did, but Pierce just ignored that, and cut the cost of fixing the items in half. That is adjusting? To me it is robbery. She totally ignored the other things. The Bayshore Movers, who sold us the policy, have been very nice and tried to be helpful, but it seem that Pierce is the person denying everything. She also said that they spoke with their moving people who had no knowledge of any missing things. That, too, is ridiculous. I also DID send in a claim before the time was up, and Bayshore ( the people who sold us the policy)knows it.

I figure that the breakage and damage, plus the damage to the wall to wall white carpeting on the steps, would be easily $5,000.

I visibly from 20 feet inspected the van with all doors opened and saw what appeared to be an empty van. My new tenant the day before shared with me that she gave most of her furniture to Goodwill in Tennessee-was to buy new to fit into the l,300 square foot unit-she rented. At approx. 7:20 p.m. I left the other unit (attached unit to hers), and saw the tenant on her rear patio entertaining the crew with cups, plates like dinner? Again on the drive were the same two pieces of furniture and same two boxes. I returned home same address at approx. 9:10p.m. to discover same empty looking truck, with only two different boxes on the drive and the crew milling about two open doors.

I had to enter the property from where I parked in front of the neighbor's house via the neighbor's yard-through a hedge over onto my drive each time. This time I spoke the crew (did not id themselves-neither did I) When are you going to move that [expletive] van, you are blocking my neighbor's driveway as well, I don't own that property. (I did not share with them, but my neighbor is a Army doctor who works 24/7 at the army base on call when soldiers return from Iraq or wherever. The reply from a crew member was I don't like your attitude to which I did not reply but went in my unit.

The tenants unit has l/2 of a big covered (attached to house) car-port as well as wide covered porch. None of these additional areas were ever used by the movers. Only the drive approach. I opened my front door approximately 4 times during remainder of the night, and finally at 12:00 a.m. I was able to move my auto to my car-port. Movers helped the tenant late into the night unpack each box as they brought it into the house? Now that Allied emerged from Bankruptcy May.'08, maybe they can find the resources to train their drivers.

Well they loaded a recliner ontop of my T.v. as they were moving the recliner, they dropped it ontop of my 52' HD t.v and ontop of my sony 27' t.v. it busted the mirror inside of my HD t.v and split the screen. They cracked the backside of the 27' off also shaddering the mirrors inside of that one as well..they took photos of both sets and told us to throw them away.

They weren't available for the second move in June since it was the busiest week of the year for Allied. I wasn't prepared to be impressed by a second team but they did it. Tommy and his crew were exhausted from having put in about 55 hours that week already by the time my move came but you would have never been able to tell. Again, professional, friendly, cautious and efficient. I wouldn't hesitate to hire them again.

we have yet to see our furniture that was promised a mont ago. They have split up our items on two different dates and trucks and the dates keep changing.

They jammed and crammed our stuff and fell very short of the room needed to load us properly which totally jepardized all our items!! They even packed some of our things on top of the outside of an extra container because they again did not have enough room to safely haul our items!!

They arrived as scheduled but was not the date we wanted! We wanted to have it there on April 3rd, 2008 but because of this other client they put on our trailer they were going to deliver them first in Georgia then come back up to us in North carolina! They started to unload us and were called by their dispather to hurry up because they had another load back in N.J. to be picked up and if they were late it would go to someone else instead! At that point they just started to stuff our items all over the place not where they were labelled to go and also failed to place the furniture in the rooms properly and did not put all the things together they took apart when they loaded us up!

Not one single piece of furniture was spared by their totally un-professional hands!! Our home also sustained mutiple damages to walls and door/doorways!! All boxes were properly labelled fragike and this end up but every one was ignored to the point where I found an 80 pound safe on top of a box with lamps and vases clearly again marked fragile!! Now we are sending them at the corp offices of Allied Van Lines a a complete letter about this chain of events which caused all our important items to be damaged or totally destroyed!! It is yet to be shown just how fast they will have someone come out to see the damages??

The individual was allowed to continue unloading my belongings despite my complaints. Allied never offered to reimburse me, provide a partial refund, or even to discipline the truck driver for his unacceptable behavior toward me and my property. I will never do business with Allied again and I want to warn others not to do the same.

No damage was done. I called the sheriff because of the abusive behavior and I took over the Allied representative's work, telling him to leave my property

Out of a bike and vacuum, and full of frustration with this useless company.

He was just one of many moving companies that I called for an estimate to move my daughter back to Michigan, but Allied wasn't the cheapest; and because of the problem I had previously, I didn't want to use their company again. Mr. Abbink assured me through many phone calls, all would go smoothly, and the price quote would not vary. What he quoted me, would not change once the goods were delivered. The driver was a Mr. Ken Lavallee who picked up the load. What a wonderful man this guy is! Allied is so lucky to have him and especially the young man that helps him, (his name I can't remember), but they both were so professional, courteous and treated my daughter's meager things as if they were packing their personal items. When the load reached my home in Michigan, the same thing. My husband is still laughing at the message Mr. Lavallee even delivered for me. (Imagine a truck driver saying, "I love you! Oh, and send money!") What we paid for was exactly what we were quoted, no surprises. Mr. Abbink, Salesman from ABC Moving in Phoenix, Mr. Lavalle, the driver, and his young helper, were the only surprises. It was so refreshing to have these three men go beyond just doing their job! Everything went smoothly, thanks to the three of them!

It has been eight months since the move. We have not received a penny for our damaged and lost furniture even though we bought $125,000.00 insurance. DO NOT USE THIS COMPANY. We are being forced to hire an attorney and will need to file suit to be compensated. Also, if you read various articles on the Internet, it appears as if they are involved in some sort of bankruptcy. Even more reason not to use them as they may be lawsuit-proof.

We have not been able to enjoy our new home as our furniture looks as though it has been involved in some sort of natural disaster. We did have beautiful, expensive, one-of-a-kind furniture; most of it is not replaceable.

I lost everything I own. Furniture, clothes, collectibles--not to mention my entire portfolio of work and a ton of computer equipment (I'm a designer, and lost all my backed up work on hard drives and DVDs) plus about 15 years of books, comic books, 500 DVD movies, and miscellaneous collectible designer toys. I fortunately have a renter's insurance policy that will provide total coverage up to $25,000, but the mover's insurance is only paying $18,500. My renter's policy will cover an additional $6,500 to meet the full $25,000, although I went through and itemized my inventory of everything and found out that I had roughly $35,000+ of stuff, based off memory alone. The only things I have left are my car, which was moved cross-country by a separate carrier, 3-4 suitcases worth of clothes I was able to bring with me on the plane, and a laptop. In addition, I have been strung along with the hope of something surviving in a box that I have been told off-and-on that may or may not have survived, and am VERY unhappy about the whole ordeal.

When our furniture finally arrived there was so much damaged, it was just gut wrenching. As they were unloading they would drop items and boxes, they would run down the truck ramp with boxes on a dolley and not even slow down when they made the turn at the bottom, throwing boxes everywhere. They were totally unprepaired for moving heavy items, which I have many.

They moved several items in the house, banging walls and entry ways, but when they moved a gun safe in they crushed the threshold of the main door and broke several floor tiles and all they could say was a remark about "the safe being heavy". At this point my wife and I stopped them from bringing things into the house and we had them put everything in the garage and told them that we would move it in by ourselves.

Allied makes you pay them before they will even start to unload, they make you sign the bill of lading and inventory sheets before any condition is seen, unless it is not boxed, and get huffy with you if you want to slow down their process by inspecting items or noting damage. The experience was completely frustrating, Allied employees were totally unprofessional, and made me lose faith in any long time name brand companies.

I recently obtained a quote from Allied Van Lines sub-agent Beverly Hill Transfer & Storage to move from San Diego to Maryland. I have a relatively small move of less than 2,500 lbs. They were going to charge me $6,073.87 and then discounted with the American Legion discount of 55% which brought it down to $2,672.50.

I already obtained other estimates from other leading companies and the most was $1920.00. So I obtained another estimate from Allied Van Lines under a different name to check them out. They gave me an estimate for up to 2,500 lbs. in the range of $1,900-$2,300. So the discounted price that I ended up with the first time was actually HIGHER than a regular estimate with NO discount. I think they are total scammers and take advantage of and discriminate against veterans and veteran dependents that can benefit from the American Legion discount. Totally unethical to say the least.

I suggest that we as Americans and American Veterans should sue this company for the amount above what should of been reasonably charged, and receive the actual discount as we are entitled to!

We feel that they are scamming us because the new amount owed is within dollars of the original amount quoted to us. I am writing this complaint for my senior parents who are totally confused by this. The original contract with the company cannot be found as I am sure my parents thought they were through with the company. So we have no idea what their rights are in this case.

I no longer have about 25 percent of my belongings since they were broken, damaged or lost. The stress of this problem is wearing on me.

Our refrigerator was scratched all up on the front. They told us the refridgerator wasen't even on the item list!? We received a check for 41.00 to cover all the damage. Why did we even take out the insurance? We were very disappointed in the whole moving process. The same thing happed to some friends of ours. So is this commom to spend 5000.00 on a move and then just get slapped in the face?

On the 5th, when the second truck didn't arrive we contacted the company. They did some research and found that the items would be here on the 11th. On Jan 11, 2006, when the truck didn't arrive we again contacted the trucking company and in doing more research they finally told me that my things are still in Florida. They said they will try to get them to me and hope that it will be here on on or about the 24th of Jan.

They charged us for the full amount and are unwilling to give me a discount for the amount of time we have to wait and have been paid for a service that we have not received. We can not put our furniture together nor can we fully set up our house.

On August 2, 2005, the Allied moving van arrived at our new home. We had an inventory sheet handed to us and were told to mark off the boxes as the movers brought them into the house. We had boxes with no green inventory tags on them and we received items that were ours that were not on the inventory sheet. We wound up missing seven boxes. There are two TV sets, our Dell computer screen, hard drive, one HP 10C color printer, one HP 7410 color printer/fax/copier/scanner (all in One unit) and miscellaneous items such as perfume, pins and medals I received from a youth organization as a young man and a knife given to me by my grandfather that cannot be replaced and miscellaneous toiletries and garage items.

I packed the computer and printers in their original boxes and these boxes were placed in storage boxes by Steve one of the packers/movers. We told the movers that there were boxes missing and they told us to contact Allied as soon as possible and it would be taken care of and that was what we did. We have filed a police report with the city of Manteca and the city of Vallejo. We tried to talk to Kendra Barajas and John Andrews at the moving company and none of our calls were returned.

They were exactly on time during the loading and early for unloading. the driver (jeff) called us several different times to let us know where he was with our belongings along the way. The truck was filled with only our stuff and driven to our new home the next day and emptied so I felt no need to check off inventory numbers upon delivery. Our kids and even our dogs got along fine with the driver. Everything was done flawlessly, not even a scratch......even though we had large heavy furniture.

I can't imagine moving again with any other DRIVER. after reading all of these horrible stories about moving, i realize how lucky i am. BUT people have to realize there are bad apples in every moving company, it is pure luck on who arrives at your house to move you.

When our goods were finally delivered to Kansas it appeared no-one had bothered to secure the truck. Items were scattered about and broke some could not even make it off the truck in one piece. 5 or 6 things were noted as damaged at the time, and a claim was filed within 3-4 days. Several items were denied on the claim that were noted as damaged as they were taken off the truck. In addition 2 childrens banks were stolen, and somehow their state quarters collection boards made it into a box but none of the quarters did. Allied has continued to demand payment in full even while continuing to deny claims and have horrible investigation and support.

We moved into a three story house. The movers got boxes from the middle level to the basement level by pushing them down the steps. When they smashed a newly installed drain pan for the washer instead of offering an apology when confronted the guys said "make a claim".

I am forced to sleep on the floor in an empty house. I have no dishes, silverware, etc. These people have possession of everything I own and are refusing to cooperate and deliver my items.

To start we were not given the inventory list to check the items coming off the truck. The truck that took 9 hours to load took 1 1/2 hours to unload.During the unloading of the truck one of the workers came into the garage with a lage electric key board and I noticed that the sticker was blue and not red like our color stickers were. I told him that it didnt belong to us. He proceeded to walk back to the truck and tell the others " well looks like we have a free key board".

After the truck was unloaded we noticed that our new big screen TV was crushed. I informed the driver, he documented the TV and was gone before I knew it. Then we noticed that about 20 boxes were missing. The odd thing was that the boxes that were missing, was not glassware or clothing it was stereo equiptment, DVD players, stereo speakers, DVD movies, Fax Machines and the list goes on.

We immediately called Allied and they called the driver and he told them that he delivered everything that was loaded in California. We then proceeded to file a claim according to the process Allied told us to. Approximately 45 days later we receive a letter from GIna Frustaci stating that we would receive a check for $900.00 for the big screen TV but they wre not going to pay out on any thing else. I was even told by Gina " how do I know what is on your claim is even missing" and that Allied doesnt sell insurance.

Then my wife spoke with a Carol on the Presidential Task Force and my wife was told "even if you file a claim it doesnt mean we have to pay it".

I recently hired them to transport TWO bikes, and I would have been much better off hauling them myself. Not five miles from the point of pick-up, at a second stop, and already my Electra Glide and '63 XLCH had substantial damage. The bikes had not been tied down properly, nor padded adequately. Loose furniture had smashed into the front of one bike; the other was wedged against the inside of the truck with its front clutch lever jammed into the strap hardware.

The movers thought it surprising that I didn't want my 4' x 8' paintings stacked up on top of the motorcycles!! 32 years in motorcycling and I have found one of a motorcyclist's worst nightmares and the worst handling of bikes I have seen I have seen. To top it off, I received late word (after complaining) that they "forgot" to add in a special charge to my bill, and that the shipment will be 2 days later than promised.

One of the bikes will be very hard to find parts for; both of them are my pride and joy, and worth a substantial sum. Unbelievable that after working so hard to identify a mover that could safely handle a motorcycle, that I would have to agonize over their lack of professionalism.

I now have an ulcer, I'm up all hours of the night stewing over how I was treated. Lost 4 months of prime riding. Have a motorcycle that is a pile of junk now. I can't ride it or sell it. It was in great shape before the move, now it's sitting in a garage useless. Please call me, I want to go after them.