Allied Van Lines Reviews

They tore the lids off sterling silver tea service to bubble wrap and pack, Mies van der Rohe chair, leather destroyed. I had zero deductible insurance. Took time - submitted claim. Their reply, "You used 8 months. How do we know you did not do after." I sent pictures 3 days after move showing damages. 25 dollars for a Tiffany lamp base. That's fair, right??? NEVER, NEVER USE ALLIED VAN LINES - my claims were denied. THEY ARE LIARS!

When we called Allied they told us it would be here the next day. Well... two weeks later we have no information on the second truck. Allied says it is impossible to tell us when we will receive our belongings and we have no idea where they are. After speaking no less than 6 times with managerial reps we have been told we would receive a $500 discount and we would be reimbursed up to $300 for items we need to purchase (they can't deliver my belongings - what makes me think they're going to reimburse me money???). My husband's clothes, coats, boots, pots, pans, pantry items, bedding, towels, vacuum cleaner, toaster, coffee maker and microwave oven are on that truck. I have disputed my credit card payment and will withhold payment until my items are received. This was the most horrible decision we have made and advise you emphatically to look elsewhere!!!

Day of delivery we (once again) had two fantastic guys show up. Chris and Ronny. Fast, friendly and extremely efficient and personable. My husband had recommended Allied from previous moves he had, but I was skeptical and worried and had to tell him how RIGHT he was for his choice of moving companies. Thank you Allied for such an easy move with zero stress. Mr. and Mrs. James **.

They were completely disrespectful toward our home and privacy. They went into our kitchen and helped themselves to drinks, never asking for permission. They left our bathrooms a mess. It will take us days to clean up after them and have the house reasonably presentable for the new homeowners. When we told the movers that a certain piece of furniture came apart to be transported, they ignored us and insisted they couldn't move the piece, telling us "we should have sold it". We had to literally show them how to do their jobs, dismantle the item, and do the work ourselves. The truck came late and it took over 10 hours for them to do their job. They ignored our "FRAGILE" signs on our boxes and dumped them under heavy items. They banged into our walls and left dents. I can't help but feel insulted by this whole experience. NEVER work with this company.

I had FULL INSURANCE COVERAGE as well. I sent in claim just before the 9 month deadline. They declined nearly everything saying, "How do we know you did not do this after, you have been living with the furniture 9 months." I sent them the dates photos taken and email telling me to wait until the 9 months. They refused to do anything more, and to date the several items they admitted to having done, no reimbursement. DO NOT USE ALLIED VAN LINES. Still trying to escalate with Allied. There was over 20,000 in damage. They want to give me 2000.

I called Allied customer service this morning and the woman ended up hanging up on me when I was still talking. Every rep has been unapologetic, terse, and conveniently unaware of how to track our belongings or give us answers. Tomorrow is the last day you have to deliver our things before you start paying US. $14,000 is what we are paying for this move and honestly Amazon handles my shipment of toilet paper better than you handle someone’s entire life. It’s an absolute shame but people will continue to hire you because every moving company is incompetent and has no drive to be competitive or improve.

After multiple emails and phone calls with the contracted company, I did not receive a date until 2 days before delivery which will be exactly 11 days outside of the contracted delivery window. Even after emailing the CEO and President of Moving Services of Sirva (company that owns Allied), they refuse to provide any compensation on this breach of contract. This company needs to be stopped and put out of business after reading the other reviews on here. I saw a couple reviews regarding a class action lawsuit. I am in! Please contact me if anyone has started one.

About two hours work that should not have been required had the movers done their job properly. Goods were not shipped on time causing unnecessary expenses for rental of two storage units at destination site, When items eventually were received at the destination site, several majors pieces of furniture were damaged. Three cartons of goods including our pots and pans were missing. Claims were filed for damaged and missing items. Repairs were authorized for the damaged furniture, but the damaged goods that had been packed by us were not replaced and our claim for missing items was denied as well. We have asked the company to reconsider our request but this has fallen on deaf ears, Poor service, poor after service support, poor us!

When made aware of this situation, Victory claimed that this was not their responsibility at all since we had missed it. To top it all, the driver arrived a day early and pushed us to allow the unloading since he had already hired help for that day even though the contract said the next day. Our contractors were still working on much of the house so most of our belongings had to be placed in the garage instead of the house, forcing us to move them later. Bottom line: mistakes happen in every move, but look for a company that will stand behind their commitments and their work. Victory Van Corporation, and apparently Allied do not.

So I called the manager at Allied Van Lines. He blatantly lied to me claiming the driver hadn't been on any other jobs that day and that we should use the weight of the truck from the day before. He told me I was mistaken that the driver had been doing other jobs that day. Basically, he wanted me to pay for the weight of my total plus two other people's totals! AND he wanted me to sign a blank contract! He told me to calm down and used girly pet names for me like I'm a child. I found him to be VERY condescending, and I wasn't even yelling at this pig. He then claimed that my 1 bedroom apartment would be cheaper to do by volume and not by weight. My contracting company stated my job was to be done by WEIGHT and not by volume as volume is much, much more expensive.

The manager lied to me again, stating that going by volume is cheaper. I did the math according to our contract, volume would have been 300-500$ more. This man, ASAF is his name by the way, should be fired for being a patronizing, abusive con man. I'll update if they actually come and pick my stuff up and complete my order. I'm so glad I have a 3rd party contracting company to help me get this swindler to actually do his job. I really hated being treated like an idiot because I'm female. It's really disgusting, what year is this? No man would've been called "sweetie". I'll tell you that much!

The men left for lunch. He called his office and said we left him alone at our home for hours and we did not come back. Said we went for cigarettes! We don't smoke and who would leave strangers with a moving truck inside their packed up home? Get real! To add insult to insult, he tried to tell us it was even more money for them to walk up the steps and more money for them to pack up the big screen tv! He was sooo fired. We rented a U-Haul truck, a driver and left. I have read so many complaints about this company. Does anyone want to start a class action lawsuit? I'm game! Seriously. They need to be stopped, put out of business, fined to say the least. We are out of $5000.00 when all said and done, but that's okay. I have all my things. DON'T USE THIS COMPANY. THEY ARE A RIPOFF.

My reply was, "Wow really? We believe you said there was no need to let you know when we added or removed from the original quote. It would be adjusted after it was picked up and weighed. So if we added the rest of our furniture from the 2 rooms and the television we said we weren't taking we could have really got a deal! That just doesn't sound right." I never received any more communications from Allied. Not happy with Allied at all.

Belongings took a week longer to arrive than promised and they never called to let us know they were arriving. Several items damaged. Claims rep more interested in pointing out that our claim never had a correct address listed (but miraculously, the meager check for not even 1/3 of the claim did list our address correctly) rather than diffusing an irate customer by simply further investigating our claim. We are back to waiting for an investigation to our claim because the driver lied and stated that we damaged our own belongings. We have now provided time-stamped photos proving items came off the truck broken. Not holding our breath that this will be resolved to our satisfaction. Will never use Allied Van Lines again and will advise everyone we know and those we do not to never use them either.

Also, my Dyson Vacuum that costs around $800 was completely broken. And a bunch of other little nicks on various other pieces of furniture. Seemed like the movers didn’t take careful care of bigger furniture items. The packers themselves were relatively nice other than they came to work completely trashed from the night before. One man in particular looked like he hasn’t slept in days and was clearly evident he was doing cocaine the night before and most likely the morning of. Another one was still drunk from the night before drinking 2 fifths as one of the movers explained to me.

So if you want functioning alcoholics and cocaine-using degenerates handling your belongings, go ahead. Just very unprofessional. I can see why I had so many careless scrapes on my furniture and walls from boxes and furniture pieces scraping the walls. Not to mention the hardwood floors being scraped to all hell because they didn’t lay down the proper floor protection, and yet alone walk on it.

Also had an item stolen and they deny they stole it. I am a medical marijuana user and had a bong pipe out. One of the packers named Eric **, claimed he could pack it up for me so I wouldn’t have to take it in my car. So I thought, hey one less item to pack in my car! His words exactly “Oh I’ll make sure it’s packed up real nicely for you” with a smug look on his face. I was called downstairs from another packer to check on an item. When I came back upstairs, the item (bong) was gone so I just assumed he took care of it and packed it (but he really just stole it for himself and probably put it in his car while I was downstairs).

Fast forward to when I unpacked everything, that particular item was nowhere to be found. I emailed Allied to report the several damaged items and my missing pipe. They emailed me back saying they have no idea where the bong is and then proceeded to explain that they’re not allowed to pack paraphernalia on the truck and that it was my responsibility to have packed it. So why didn’t they tell me this in the first place? First of all that’s basically an excuse to just steal that item. It's 2018, that pipe can be said to be of tobacco use and you can still move it. I’m not stupid. So from what I take it, is that pipe never made it on the truck and was just basically stolen from the guy that packed it for me.

Now onto the damaged items. I was never asked what package of insurance I wanted for my furniture in the instance that if they were damaged how I would be reimbursed. So when I sent in the pictures of all my damaged furniture and belongings, I was sent back that I would be compensated by the weight of the items and not the actual value of said items. So for my $800 Dyson vacuum they said it was 35lbs and that I would only get $21 for it to be fixed… I’m sorry but that is not how it works. That is completely undermining the value of the product that should have never been broken in the first place if it was properly taken care of. And the response was that the basic packaged that I picked and it’s based on weight of the item and not the value.

So I basically only get $400 back when the damages were around $1,500+. Just very poor customer service. I was never given the option of what package to pick for damages. So moral of the story, if you like to be taken care of, pay more money and go with another company that has competent movers that are willing to actually take care of you. I’ll never use this company again as it was a nightmare and the simple fact that if they’re willing to steal an item and not acknowledge it, then what else did they steal that I don’t know about. The half owner of the company doesn’t even care what just happened to me. If the owner doesn’t even care, that is all I need to know why I received the incompetent care that I did. I just don’t want other people to have to go through what I have in the future.

The person JENNY ** who represents taking care of these problems is a joke. She sent me a check for $198.00 and stated that the 12 foot extendable ladder was dismissed (really) it's not here replacement is $200.00, the child's rocker, 36 yrs old I hung on to to pass to my daughter's children is ruined and she said that is dismissed. That it was already like that - REALLY- that's why I paid to move it and store it, I DON'T THINK SO! Along with the so many other problems I still have yet to finish opening up all the returned boxes because every time I do there are broken items I can't replace and it depresses me too much for me to handle. This is just the tip of the iceberg for me. My list of complaints I could write all day. I will come back to add order number and images and receipt. It will blow you away.

Although Brian ** assured us he could coordinate our move across Canada and answer any questions along the way, he refused to answer any of our calls during the move. Our tv unit, couch, antique sideboard, and chair were broken. The top of my husband's desk is missing and the hardware for his chair is also missing (although the chair left our condo in one piece). Three boxes were (still are) missing, and many had holes in them. We are currently in the claim process; however everything had to be initiated by us - lots of calls and emails. No rush on Allied's part since they had already been paid!!

Word of caution... We filled out our claim online and it said a copy would automatically go to our email. It never did! Please take pictures of your claim (online) BEFORE you hit send. It is always important to have a copy of what you submitted. Although we were assured Allied is endorsed with the BBB, we were informed that Allied refused to answer our complaint, and since they are not affiliated with the BBB there was nothing the BBB could do. We also filed a complaint with CAM. They did respond; however it didn't seem to make much of a difference.

This was Wednesday September 15th, 2017 and I was supposed to receive the stuff the Saturday 16th after 10 when I booked the elevator. I talked to them several times in Friday because they wanted me to guarantee that I had the money and they called and called until I confirmed the draft from the bank. Every time that they called I was clear about the truck being here after 10 because in the building they didn’t allow movers before that time. Surprise, surprise on Saturday they showed up at 9:15 am and wanted me to charge me for the 45 minutes wait, which I didn’t accept because I told them several times. After 10 they moved everything up to the apartment but again I was furious when discovered a lot of my belongings broken and even missing.

It was like it was handled in a garbage truck. It was awful. All dishes, cups, glasses, everything broken. A chest of drawers completely destroyed. My baby’s swing was garbage, the headboard of my bed frame missing with all the screws, everything filthy, it was a nightmare! I complained and they treated me like trash. They told me to filled out the form for the claim and that it would take from 4 to 6 weeks to have the reimbursement. It’s week number 8 and I haven’t heard from them. I am seriously considering of suing. I gave one star but should have given nothing. Tried to find in the “invoice” that I have over here the order number but it has nothing.

We requested a refund of $300 and were refused. We contacted Allied and they washed their hands because we signed an approval for the $500 requested by the driver. If the driver would have picked up the personal goods on Saturday we would have only had to pay $200.00 for wait time. We were caught between a rock and a hard place. The local moving company's move coordinator's credibility was zero. Because of this we were required to pay an additional $300. Additionally the Allied driver could not load all our belongings and it took 2 weeks for us to receive the balance of our personal goods. No compensation was offered and our request for compensation was refused.

A couple of days later my two sons placed the item where it was supposed to go. The driver stated his instructions were to leave it in the driveway. They arrived without a shipping manifest so we could check off the boxes as they were unloaded and we had nothing to sign. When we finally had unpacked over the next few days there were items broken and missing. We only claimed the missing items which amounted to just about $400. They refused the claim stating the boxes must have arrived and therefore we were not missing anything. I had to go through at least six of their employees and it took two months to get the refusal notice. You will notice on Allied's web page under reviews there are three 5 star ones. However there is not anyway to lodge a negative complaint.

I would have thrown them out but I needed to get out of my home as it was sold and had no one to help us. I have moved 6 times over the years and this was the worst experience ever. The mover has the nerve to wait to see if I would give him a tip. Are you kidding me? You should not be moving anyone. Why you have this job is beyond me.

The movers were to bring our goods between 9 and 10 am but showed up at 1:30 pm. Then it was determined the truck could not make the turn on our street so my husband had to drive the truck driver to a rental facility to get a satellite truck because none of the crew had drivers licenses. When they asked me if the truck could make it to my home, I said yes but I'm not a truck driver and was wrong, I guess no one previewed the road on Google maps.

The crew did not finish unloading until 11 pm and it was chaotic and impossible to control the inventory list of what was coming in the door. Labeled boxes were not put where they were supposed to be (we had labeled the rooms according to the boxes and given the crew a tour prior to the unloading), boxes were visually crushed and the crew was tired, beginning a move at 3 pm was too late and potentially dangerous to the crew. Then, my husband had to drive the satellite truck back to the rental facility and return with the truck driver to do paperwork. Exhausting for everyone but to the crew's credit, they were extremely polite.

Mover packed items were damaged, which we are currently working through the claim process for resolution, and several items are missing... At least the ones we are remembering. When goods are stored for 13 months, it's easy to forget what you had until you have a need for it, so, there could be more things missing that I just haven't realized. The restoration people came today and apparently, I should be grateful that my claims are few because some people have a lot more. Considering how much I paid for the storage and transportation of my goods, I did not find this comforting. Also, when filing claims, I'm supposed to remember when I bought items and how much I paid for them, so if I undervalue in error, does that work against me? And, is it too much to ask to replace what was lost and fix what was broken or damaged?

On the positive side, an excellent repair was made on-site to a coffee table that literally looked like it was dragged on its end across cement, however, I'm still wondering when I'll be contacted about the replacement of my lost items, it's been a few weeks. A survey company, that is likely contracted by the movers called me a day prior to the delivery of goods and wanted to know how my move went, I had to tell the representative no less than five times that my delivery had not yet occurred. I understand this is probably a contracted company, but perhaps their communication needs improvement. So, still in the process of repairing or replacing or being told there's no coverage for that.

Our belongings were delivered 3 weeks ago. About 10 % of our load was lost, another 4 boxes contain broken items many of which are not replaceable. Many of our tables, beds, and chairs were disassembled. There was to be a box labeled "parts". Those parts never arrived, so it has been a headache replacing nuts, bolts, and washers. We have one museum quality piece by Fredric Remington that was "crated". The marble base of the statue is now broken. Antique chairs broken… Antique chairs that have been passed down from one generation to the next. Now in disrepair. These folks never took care of our personal belongings. It seemed it was all about the money in hind sight. Don't do it. Don't trust these folks if you wish to see your property. In the past three weeks we have not been privy to any feedback, and not so much as a phone call.

They used the lowest life forms to pack our goods. There wasn't any packing at all in at least half of the boxes. Many items were just lost, who knows where they went. I lost all my military medals, guitar, tools, go pro camera, etc., etc. Apparently the moving crew had a heyday somewhere with our stuff. NEVER USE ALLIED MOVERS OR BERGER MOVING AND STORAGE. Be careful because they have several shell companies and it is difficult to know just who you are using. We had to look this up in the Secretary of State corporate directory to find out who was who in order to sue them. If you use anybody to move your stuff, take pictures of everything, before and after the move, get insurance, and be prepared to take them to court to hold them responsible for their actions.

NEVER EVER USE ALLIED MOVING AND STORAGE OR BERGER MANAGEMENT SOLUTIONS OR BERGER MOVING AND STORAGE. They are creeps and do not care about your personal possessions. Take names, numbers, addresses, and social security numbers of everyone involved so you can sue them all later. Or maybe hunt them down and give them a special kind of justice. I am being kind here, I am really pissed off and really wish all of these people the worst kind of death possible, as soon as possible.

Once in RI, the family member that was the reason for my move, died unexpectedly and I opted to move to Florida. I called Spaeth in May to advise of change of destination. On or about June 15 I called Spaeth with my new address and requested delivery of July 1. The 1st week of July I called to inquire about my shipment and was told it left the warehouse on June 30, and to expect del. July 14 or earlier. July 10 I called Spaeth to check and was told, "So sorry, shipment left warehouse July 5 and new del date was July 22." On July 17 I called Spaeth to make sure of del and was told "So sorry, your furniture is still in the warehouse".

I was told it would leave the warehouse on July 19 and be delivered July 25. I called July 25 to ask what time of del. and was told del was now July 27. Today, July 26, I called to ask what time to expect delivery and was told, "We have no idea, it's out of our hands and with the Allied driver". He gave me the driver's cell phone. When I finally reached the driver, he said it might be Friday July 28. I still don't have my stuff, have no idea when I'll get my stuff and that horrible company couldn't care less.

Two days of phone calls to corporate (Samantha & Joshalin) with messages left and no return calls. We finally spoke with a gentleman named Mark ** In operations and they think our belongings were shipped via Rail Road and that they are in some Rail Road yard in Florida. So here we sit waiting by the phone for another day after the agreed drop off date came and went without knowing where our belongings are or whether to call authorities to report firearms missing. It is a frightening experience so far to say the least when a person can buy a box of diapers on the internet and track its shipment but a household full of memories along with a handful of firearms on a tractor trailer can be misplaced and unaccounted for.

We suffered an "Oh, we can't get there the day we said we would so you have to burn through your vacation waiting for us to get around to delivering... and buy an air mattress to sleep on." Email AFTER close of business on a Friday (Monday delivery scheduled). We suffered missing furniture with a "not our problem, you signed the form" response followed by months of ignored emails. Move it yourself. Any damage to furniture or bodies will be better than you'd receive from an Allied company.

When the packing date arrived, the driver, KENT **, and his crew were courteous & professional. We had made arrangements with an auto transport company to ship one of our vehicles. The day after the packing and loading were complete, & before our vehicle had been picked up by the transport company, Kent contacted us stating that the cost estimate had been high; that he could put our vehicle on the van for the original quoted price. That sounded great! No more expense & the vehicle would arrive along with our belongings. We cancelled our arrangement with the auto transport company & drove our vehicle to the location of our van. We left Seattle happy & confident that things would go well. We even highly recommended Allied to close friends of ours who were moving to Las Vegas and praised KENT ** by name.

Two days after leaving Seattle and across the Rocky Mountains, we received a call from a rep of the moving company, ALONDRA **, stating that our vehicle couldn't be transported for the quoted price; that there would be a charge of $1,000 in addition to the $15,000+ we were already paying. We said that was not acceptable; that they must abide by our agreement. They said that wasn't possible; that we should arrange to have the vehicle shipped by an auto transport company. We were hundreds of miles away, had cancelled our original arrangement for auto transport, & had no way to make new arrangements. After arguing back and forth for an entire day, they agreed to load our vehicle & transport it for no additional charge.

We arrived at our new home on June 13. We had been given a delivery date of June 15, but we received a call stating that the van wouldn't arrive until June 20; that they had picked up & delivered an additional load. The van had appeared almost full before our vehicle was loaded. I didn't know how there would have been enough room for another family's goods. We hadn't brought enough clothes to last until the 20th & our washer & dryer were on the van.

When the van arrived, the same packers arrived to unload. Our new home is smaller than our previous home & has much less storage space. Many items had to be placed in the garage, which is much smaller than our previous garage. With 8 rooms of furniture & about 200 boxes, there was little room to walk in our new home, much less room to fully inspect every item delivered & no time or room to unpack 200 boxes & examine the contents. We were also constantly answering the crew's questions about where to put things. We immediately noticed deep gouges on 2 legs of our breakfast table. We pointed those out to KENT ** who later began to apply something to one of the gouges to conceal it. We stopped him, stating that we wanted it to be professionally repaired.

Two days later we left to attend a family reunion in Pittsburgh. We had had little time to inspect all our furniture or unpack boxes. When we returned home, we began to notice damage to several pieces of furniture. We took photographs of each item & filed a claim on ALLIED's claim form. Now, JUDY **, the rep we've been dealing with by phone & e-mail, is stating that the most serious damages are not transit related. I found out that she works for WESTERN, not for ALLIED. The furniture repairman sent to inspect our damages said that Judy was rude to him, was "hard-nosed" & that he was sure we wouldn't be having a problem if we were dealing with SERVA, Allied's claims area directly. He gave me the direct phone number for SERVA.

I contacted SERVA. Their rep, who was very courteous, who was not aware that WESTERN handles claims directly. She asked who I was dealing with. When I said named JUDY **, she said, "Oh, I see the problem." She said JUDY is always rude to her. SERVA can't get involved now that WESTERN has started the claim process. WESTERN's President, PATRICK DiGUILO, won’t return my calls. We're now starting the arbitration process. If we prevail WESTERN will have to pay costs of over $600 in addition to our damage claim. I'm sure they could afford a few hundred extra dollars to repair everything in addition to what they've offered. Why go thru this hassle?

Allied Claims (Serva) was very courteous, but they can't get involved since Western Van & Storage is handling the claim itself. Allied was not even aware that Western settles its own claims. DO NOT EVER USE WESTERN VAN & STORAGE OF KENT, WA!!!

This was the worst service I have ever received and we plan on suing the company. I would not recommend this company to even my worst enemy. This is a scam company. Not to mention the movers threw around our fragile boxes like they were nothing even though they were CLEARLY LABELED FRAGILE! The boxes they brought in, that had been tapped and nicely sealed before we put them on the truck, had been rummaged through and untapped and ripped. This company is a joke.

After they delivered our goods, my husband signed the papers but then took one last walk around and noticed his drum set was missing! So he ran out to the truck before it left and asked the driver about it. The driver said "I don't have it, you'll have to take this up with claims, the only thing you can do now is submit a report". So we did just that. However, after two months of the company "searching" for our missing items, they came to the conclusion that our lost items never existed and sent us a check for $36 because of the broken boxing bag.

The movers arrived on the day they were supposed to with two (2) - 28 foot trucks. We had packed all of our belongings ourselves so they basically had to load the trucks. After they had left that afternoon, I spent a lot of time picking up wrappers and banana peels that were left in the yard from their lunch. I also discovered that when they left they had hit my driveway entrance pole that holds my gate, splitting a board, and never bothered to tell me.

The biggest surprise came when they unloaded 4 days later at our new house in Tennessee. We discovered a lot of damage to our washer and dryer, furniture, and various items that were carefully packed in boxes (see photos at the end). I found out that they had offloaded all our things from the 2 original trucks to a 18-wheeler which they drove to a city 20 miles from our house in TN, and then offloaded everything again to a U-Haul rental truck. So all our things were handled 3 times which increases the likelihood of damage. A lady called me from Allied - Coleman to do a survey and I attempted to tell her all that had happened. It was obvious her main objective was that I give her a number from 1 to 5 so she could complete her task and get off the phone.

I filed a claim first on the washer as it was the most expensive item that was severely damaged. This is her response: "At this time I have concluded my review of your claim and arranged for a check in the amount of $60.00 as settlement of your claim and the breakdown is as follows: Washing Machine Max Allowance 200 Lbs. x .60 = $120.00. TOTAL $120.00.

"Our review of your paperwork indicated that you selected 60 cents per pound valuation to cover your possessions during your move. Under this provision, our maximum liability it limited to 60 cents times the weight of your item, the cost of repair, the actual cash value, or the amount claimed, whichever is least. The guideline that is used for the weight of an item is the American Moving and Storage Association Table of Weights and Depreciation Guide. Our accounting department will issue the payment and it will be sent to you separately within 5 to 7 business days. We again regret that you found it necessary to file a claim and apologize for any inconvenience caused."

This was the worst moving experience I have ever had. In retrospect I should have rented my own truck and equipment and hired some of the local youth to help load and unload. I probably would have saved 1/2 the money and had very little if any damage to our things. I would never, ever use Allied Coleman again nor do I recommend them.

When we made a complaint, I had the misfortune of talking to Tamara ** (the rudest and most disrespectful person at Colonial Van & Storage in Sacramento). She hung up on me in mid sentence in the middle of my complaint. When I called back, she answered the phone again and I demanded to talk to her supervisor (who was conveniently not in that day) and I was transferred to someone else and told I would have to pay them a $500 deductible for the things THEY broke and stole. WTH?!?! Then to add insult to injury, a month later, they "discovered" $600 in additional fees that we needed to pay. I told them to **-off and if they ever contacted me again, they would next hear from me through my lawyer. Anyone would be a certified moron to ever do business with Allied and Colonial Van & Storage in Sacramento.

A brief summary: many of the item delivery were damaged and several items were missing. I contacted Berger transfer and storage who provide a very small sum to offset the damages that did not cover the repairs or replacement of the severely damaged items. One chest had missing legs, a part at the seams and broken in half, wash machine scratched with rust marks, the dryer was dented, scratched and front panel loose and unable to reattach, solid oak entertainment center was chipped in several places and the deep freezer was scratched and dented.

The missing items from our move were referred back to Allied movers where the real fun began. Missing item include original artwork, boxes of pans, and a dirt bike. After many phone calls, emails they denied responsibility citing no proof of missing items although these items were written on the household descriptive sheet. We elected to go to arbitration where the mediator only read our responses and did not look at the entire case, including the fact we paid extra for liability insurance. In short DO NOT USE ALLIED VAN LINES AND PLEASE ASK BBB REVOKE ITS ACCREDITATION of ALLIED VAN LINES and OF ALL ITS AGENTS NATIONWIDE.

My experience would be too long to post on this website. Suffice it to say that on pick-up day every piece of furniture was wrapped up in blankets, but on delivery day several pieces of furniture had no blankets, were covered in grease and black dust, some had been disassembled and some were dented or severely damaged. They also showed signs of ROUGH HANDLING. In particular, a very expensive, Canadian maple dresser was delivered with the left panel cracked right in the middle. My claim for repair and/or replacement was handled by the Corporate Claims Office in Fort Wayne, Indiana. Thirty days later their inspector came and took note of the items I had listed in my claim.

After 60 days I received a check from Allied Van Lines, a mere pittance which I have not accepted. The dresser was not included: Allied Van Lines would not pay for its repair, let alone its replacement, on the grounds of CLIMATIC CHANGE (sic). Subsequently, I filed a complaint with Better Business Bureau (BBB) in Clearwater, FL, which has jurisdiction over Berger Transfer & Storage of Tampa, FL. Again, 30 days later BBB forwarded Berger's response to me, "As an Accredited BBB member... we are sorry to read about... frustration with the claim settlement process... although our office was responsible for the initial handling ... we have not played a role regarding the claim... As a result, it would be more appropriate to file the complaint with BBB in Ft. Wayne."

Berger Transfer & Storage did not answer any questions about the way my household goods were handled, did not acknowledge any responsibility for the damage and chose instead to focus on the claim settlement process. Incidentally, BBB of Clearwater, FL, did nothing on my behalf. Short of bringing a class action suit against Allied Van Lines and its agents nationwide, which in my view would be impossible to win, as consumers we can put an end to this abuse, arrogance and contempt, and hit Allied Van Lines where it hurts the most: its business and its profits. The key words in Berger's response were, "ACCREDITED BBB MEMBER". If you are reading this review, then please join me in contacting BETTER BUSINESS BUREAU in your city and state and DEMANDING that BBB REVOKE ITS ACCREDITATION of ALLIED VAN LINES and OF ALL ITS AGENTS NATIONWIDE. Thank you.

Unloading was done quickly and no time to cross check inventory which was to have included a 46 inch TV. When our apartment was available, arrangements had to be made for a local mover to move our belongings. At that time, it was found that the tv was missing. A call was made to Allied/Berman at the shipping point and asked if the TV might have been there. Their was response was to contact the claims office. Long story short, the tv was found to still be on the drivers truck two and half weeks after a search was initiated.

Allied wanted to deliver the tv, but I told them I would not accept until I had had an opportunity to check that it had not been damaged. Response was that driver would drop it off and leave and they didn't need a signature. First call notifying of delivery was a few hours before delivery was to be made at approximately 5:30 to 6 pm. Time was not convenient. Driver would be in the area the next day and would try again early in the evening and would call. Call was missed and driver took tv back to warehouse.

I finally told Allied to cx the claim since driver would simply drop it off and not be present for me to check the tv. If it didn't work, I would have to spend considerable time justifying my claim for reimbursement. Although I had taken out insurance, Allied claims representative indicated that there would have to be physical damage to the tv to collect under the insurance. They would have no responsibility if the tv had internal damages. In short, my move with Allied/Berman resulted in approximately $1000 in additional cost for early delivery storage, second mover when apartment became available and a replacement tv.

I am absolutely disgusted by the disregard of this company with the way mine and other people's items are just stolen/"misplaced", items that we work hard for, and someone just comes and takes them because they think they are entitled to them, and no one is held responsible or accountable for it. SHAMEFUL!!! I have and will continue to let everyone I know what a terrible company Allied is and how something as fragile as trust is betrayed in an instant.

As we started unloading the truck we immediately noticed high dollar items not boxed or wrapped properly and so far have so many items broken that are not replaceable. Artwork that was not wrapped properly yet plastic straws wrapped in paper. I am not even 1/3 done unwrapping our items but the packers did not use the proper boxes for items of weight or value. No matter what the item you should treat it as a valuable to the consumer. We have had several moving companies in the past and never the amount of personal items broken as this one. Poorly trained workers in the packing department and lack of concern for items not properly wrapped and boxed but just wrapped in moving blankets is going to cost the company money. We expect more from a company. You should not have to babysit their every move.

I'm really disappointed in this company and I did pack a huge amount of stuff myself to transport because of this fear. This company needs to do a better job training their employees. It is uncalled for to have to have items broken because they were not packaged properly. The driver was extremely sorry about the items broken but was not there to manage the crew. We have had drivers who manage the crew and therefore no items broken. Maybe Allied needs to step it up a notch. Lord knows you made enough $$ off our move. You cannot afford to have these kinds of mistakes because we will not refer you to other people moving to the job we are at based on this experience.

At this point it was getting late in the day and the driver assured me that they would return tomorrow with the replacement screw and reassemble my futon. He also asked me to sign all the paperwork completing the move, without explaining that I needed to check off each and every single box to make sure that my items were all present at that time, or I would not be able to claim anything that was missing. So, silly me, I signed. Biggest mistake. Turns out my box with all of my winter coats was missing. I filed a claim with the corporate office, but after 30 days they informed me that since I signed the customer sheet at the end of the move, I basically waived my right to seek reimbursement. To make matters worse, no one ever came to fix my furniture. It took 5 phone calls and endless emails and texts to get someone to finally show up a week later.

I am beyond upset at this company. I don't understand how I was supposed to check EVERY SINGLE BOX on moving day, when they literally piled about 100 boxes into my garage, and at that point let them know exactly which box with which items was missing. Moreover, the driver never informed me that that was the proper procedure, and the very rude customer service representative on the phone later informed me that there was a disclaimer on the top of the page. I have learned my lesson when it comes to putting my trust in movers. But, I just wanted to let you know that Allied Van Lines are dishonest, disrespectful and don't care about their customers. Do not be fooled by their lower prices. You get what you pay for with Allied.

The next call was that he had to get new tires, and that he was going to be delayed again. The day came around that he said he would be there, and no phone call and no furniture. I made numerous phone calls to complain, but I just kept being transferred and told I needed to talk to someone else. I did finally get someone to give me the driver's phone number. When I called him he told me his truck broke down again in Waco, Texas. That was the exact spot he claimed it broke down the first time. He told me he would have more information and assured me he would call my parents in two hours to let them know when he would be delivering the furniture. You can probably guess that he never called.

The following evening he called and said that he would be there between 12:00 - 1:00. After 1:00 came around my mom had to call him and she was told he was almost there. My dad is a disabled American Vet. And he had to sleep on an air mattress for three weeks! The company did not make the promised deadline for delivery, but still expected them to pay the full price. The full price was also $1,000 more than they were originally quoted! I will be posting reviews about how awful this company is to everyone! My husband is also in the military, and we will pass this along to all of the military community to make sure no one else has to go through this!!!

He explained to me that this complaint must come from me and the best he could do was to snail mail me a form... that was Monday. It is now Thursday and my window to register complaint is closing. I have been in contact with Mike [the driver/mover] since latter part of April via text. I did not contact Allied, until now, because Mike told me he had glider and I did not want to make any problems for him. I've learned a hard lesson. He keeps telling me he has glider and he will bring it to me asap. Mike has promised and set up at least four dates to bring glider and failed to deliver all four times.

This is now October and still no glider. Frustrating and disappointing to say the least. Mike [the mover] and I know he has my glider... I have all the text messages as proof. Still think if Allied website is not working they should have a plan B to fill out form other than "snail mail" if you are working within time constraints. Also had my vehicle transported... this worked out extremely well. Kudos to Montway Auto Transport, Inc.

On top of all this, the extra care package which was sold to by Bayshore and Allied, was supposed to cover damage. Lo and behold, my 65" TV was broken during the move, and when I went to file the claim Charleen ** the claims manager is attempting to refute the claim since it involves electronics - EVEN THOUGH, ALLIED OWN WEBSITE lists a tv as an example of an item covered under this type of protection. All in all, I was screwed out of at least half of the services I paid for and now will be forced to used litigation to recoup the loses on my television. Use at your own risk.

Do not let them fool you when the moving consultant comes and is really friendly and thorough. That's how they suck you in. DON'T FALL FOR IT! The movers weren't the friendliest people but whatever. I don't care. The job I needed to have done was to get ALL of my things from point A to B. Did that happen? Of course not. You file a claims with them and they make you wait 6 weeks just to tell you that your items were not found. And then the reimbursement they give you is ridiculous. I waited a month and a half eating on the floor because my tables mysteriously disappeared. Now I get to buy cheap furniture with the small amount of money they gave back to me. This was my first big move. The next time I move I'm going to suck it up and move myself. Worst experience ever.

In other words Allied FORCES EACH OF ITS CUSTOMERS TO EXTEND TO ALLIED AN INTEREST FREE, UNSECURED LOAN (in my case, perhaps, for 1,000 or more) otherwise Allied won't give you your bed, your furniture, etc. At the time of delivery, having been told the actual weight of the goods I calculated the approx refund. The refund check I received was accompanied by NO explanation or arithmetic to justify the amount of the refund and was approx $1,000 less than I calculated. I'm waiting for an explanation of the amount of the refund. Even if their calculation is correct (which I doubt) I still find their business practices above to be absolutely shameful.

Instead of sending a semi to take our items, the moving company sent two 26 ft trucks and we advised them the items would not all fit. They assured us they would make it work and began loading. They were nearly an hour late and then didn't start loading for an additional 30 minutes while we tried to resolve the issue. They started loading on Wed, 6/22 at 11:40 a.m. and loaded all through the night until 8:30 a.m. the next morning. We couldn't sleep while they were taking down furniture and had our house totally open through the front door and garage. They informed us at that point that not all the items would fit. We asked what they were going to do and we just couldn't get an answer. They left with what they could on Thursday, but we still didn't know what they would do with the remaining items.

We never heard from the company and we had to leave on Friday morning because they were delivering our items in Utah on Saturday. We had to have the house empty because new tenants were moving in so we frantically called to rent a trailer to take the items ourselves. We picked up the trailer on Friday morning and loaded it ourselves because we had never heard from Beverly Hills. Our departure time was pushed back several hours because of this and again we never heard from the company.

As we are prepared to pull out a third truck showed up (unannounced) to take our items. There was no way we were going to off load the trailer and delay our leaving any longer. We didn't arrive in Utah until 2:00 a.m. Saturday morning. When they arrived, they unloaded boxes and were just putting them in the garage or the living room and not into the rooms listed on the boxes. I had to ask them to move the boxes to the proper rooms and in the process items were damaged or broken. When they were done off loading, the driver left and never even asked for the check.

Two days later the company contacted me and said "I didn't pay and they were wanting payment" as if I didn't plan on paying. I even got a phone call from the driver to my cell phone claiming "I heard you are refusing to pay and the company is telling me if you don't pay they will take it out of my pay". We are still in the process of unpacking and I continue to find items damaged or broken. I tried to communicate with Beverly Hills and they told me until I paid in full they wouldn't work with me. I sent a cashier's check for $12,300.00 and once they received it they informed me that I would have to work directly with Allied since they were contracted by them. They won't do anything to help me and have just shut down any further communication just referring me to Allied. I did contact Allied and filed a complaint. I just received word today that they won't do anything to reimburse for any of our costs and that they don't feel any compensation is in order.

I don't understand how they cannot see the cluster screw-up of this whole situation. I actually would like to file my complaint against Beverly Hills and Allied since they seem to be "connected" but neither is willing to work with us. I was told I have nine months to file claims for damaged or broken items at which time they will have an adjuster review our claims. In the meantime, we are not to discard or attempt to repair any items we are claiming. They also said they prefer one claim for all the items. It has been a most disappointing experience. I have posted comments on both of their Facebook pages but I'm sure those will fall on deaf ears as well.

On Memorial Day weekend the driver again said he was in Portland but, yup his truck broke once again. When he came on Saturday he was high. We think it was on Monster or some other highly caffeinated beverage. He asked us to wave using the tag slips to check off our goods, but we refused. Good thing because five minutes later he said that he had to leave some of our furniture in Morgantown! Next, they lost that part of our shipment and we didn't receive it until the end of June (beds etc.). Please tell anyone you know who is considering using Allied NO! They should not be in business.

This means that if a moving company holds a person’s goods hostage, uses deception in its business practices, or even drives someone’s stuff off a cliff out of sheer spite, the consumer can only make claims for the value of the goods and nothing more. In essence, consumers must uphold their end of the bargain, but the same cannot be said for the moving company. So write your local legislators, demand that Carmack be repealed and in turn a new law that updates and demands legislation that protects consumers. We are already improving with regards to credit and debt collection so add that to the never ending list of issues that Congress must deal with. Whenever they deal with anything as frankly they are about as responsive as Allied.

Allied hires drivers and pays them. Local agents contract with Allied. You contract with the local agent, who provides the estimate, handles the communication with regards to the move and are ultimately the coordinator. That is until of course the driver arrives, takes your belongings, load them on the truck, which you are not allowed to enter or even look into. The driver is the Allied employee. The packers if you used them are the local contractors, so if anything is broken or damaged, that starts round one. If you packed, using supplies from the local agent, following their instructions, there goes another round. They have varying layers and layers of ways to obfuscate and of course deny culpability.

My driver, Allied hires and pays. Dennis was to say in polite terms was a "piece of work." He asked me who I was voting for and then launched into Trump plaudits. It was right then I should have stopped the process and had him leave my home. He was a bully, insulting, demanding and utterly lazy. His method to the madness was that - madness. Having moved many many times and across country more than once I have seen it all. The was the worst. The lack of coordination and consistency in labeling and inventory was something to see to believe. He had no idea what he was doing, complained endlessly and in turn duplicated numbers, failed to label, broke things apart but failed to inventory them as separate, his "crew" which he pays... not Hansen. Dennis pays. He pays them as independent contractors. They are paid by the hour. He hired them for clearly 4 hours to avoid paying for breaks, lunch etc. He did this on both ends.

The local agent simply sets up those individuals but they are not their employees either. The two men in Seattle were Spanish-speaking I presume picked up in front of Lowe's that day. The two men in Nashville were residents but also day laborers. Because I speak Spanish and was willing to communicate with both crews, they knew they were being exploited, could and say nothing they were not willing or able to cooperate with me in getting signed statements about what was transpiring. So we also have labor abuse. Dennis made sure that I was not able to supervise nor manage the move. Demanding that I get boxes for pot plants which again all the move and packing I did myself with clear instruction and direction on how they would like it handled and done.

Apparently that is not what Allied agreed to. There is another way to absolve responsibility. Allied does not coordinate with you. Your contract is with the agent and the agent has no role in regards to the driver and his crew. See the problem there? So I had to leave my home during phase one of the move to comply with Dennis' demands. In the interim the crew sealed boxes I had not finished packing, packed electronics (there are your issues with TV's right there.. you need oversee that but I was lucky there) without supervision and approval, dismantled furniture that could or should not be dismantled, forgot pieces and left behind requiring Dennis to call them after leaving. Thankfully they had not gotten far.

Then the demands you sign change orders about weight. As the estimator from Hansen came in with a 7K weight using the walk-through which I of course thought BS but agreed. In the interim I sold half my furniture. Funny now the Allied agent claims it is over 8K and refuses to load garden items. But loads a broken washer and dryer which he noted and does not "mention" that to me and offer to say dump it, it will only get worse moving it... no it is heavy... but load my antiques. That was a problem as those he had to handle with care. See it is about weight and ease of loading and packing or in other words shoving onto a truck, driving like a bat out of hell, not caring about it, and unloading as quick as possible. To Dennis it would have been a dream that my home was full of Ikea and in turn he could treat with the disregard he did regardless as he hated my guts. It was personal.

He hated me as I had no husband a point of issue and that I loathed Trump. This explains why he tried to tell the non-English crew to not speak to me but they pretended to not understand him and Dennis did not know I spoke Spanish. I heard him yelling from the truck repeatedly on both ends as he did NOTHING. I had to supervise and attempt to cross off items from the bill of lading... it becomes impossible. They just dumped stuff, boxes were crushed, items damaged, and I could not do it all on my own. What ended up was that the crew finished at the 4-hour mark on both ends. They walked out and left me in chaos. The bill of lading upon receipt I never finished, nor signed nor walked through the truck or my home at any point to ensure things were put at least in a manner I could repair, adjust etc. And the best part was Dennis, the ALLIED EMPLOYEE, drove off without me signing anything.

Then the local agent in Nashville, came out... Saw the mess took photos and knew it was bad. He was actually trying to help but again has NOTHING to do with the ALLIED employee. So when you file a complaint and claim you have to go through Allied. Tamra ** the claims analyst was interesting as I receive a letter from here saying your things are not found (yes of course things were missing) then 8 weeks later they arrive via the LOCAL agent in Nashville. And Allied absolves responsibility and explanation.

Write your reps and ask them about Carmack law and why we have no protection nor ability to litigate an industry that has run Americans into debt, commit crimes, such as forgery in my case, fraud by lying to people about costs and weight of goods... no way did my stuff weigh 7 or 8 k. The estimator comes up with a "number" and that is what they stick with regardless. Demand to go to the weigh in. Inventory your items yourself, ask the mover for the stickers and start doing alone, and create a bill of lading to give to them to sign, take photos, film the move and start documenting what you see. We do it with police, start with this industry too. But this is also why the growth in the do-it-yourself industry is growing but it is hard work and in turn you have to purchase the materials, etc. This is not necessary when we can demand legislation to correct this.

Allied Van Lines hires criminals and they cover up for them. I would love to see the forged documents that I supposedly signed. Add to that the labor abuse and god knows what highway and traffic regulations are violated during this period. I was lied to repeatedly by Dennis as to his arrival date/time. He was a bully and a deliberately abusive to me and the crew. I don't think he is an exception given the complaints about Allied or many others on this site, the BBB and NHTSA

"I want to make sure you know how to reach me if you have any questions regarding your upcoming move. I am happy to be a central point of contact for you throughout the duration of your move. I appreciate your business and look forward to working with you. My office hours are 8:00–5:00 Central, M-F, and I can often be reached on Saturday mornings as well. I check my voicemail and email frequently throughout the day and make a purposeful effort to respond promptly, so please do feel free to contact me anytime."

We had a case where our employer was paying $5,000 toward the moving cost. The estimate was in excess of this amount, so we attempted to contact Stacy how we would proceed on paying from two separate accounts (the employer's and ours). We never did hear from Stacy about how to accomplish this. She wouldn't reply to either us or our estimator Patti **, on how to proceed. (At this point, Patti should be out of the picture, but she was doing her best to provide the customer service ANYONE would expect! Kudos to Patti.)

So, with the load date fast approaching, we just asked the future employer to provide credit card authorization for the initial $5,000 and then we'd figure it out from there. At this Coleman American place, you need to call a separate entity to do so, some Accounting Department at a separate phone number who seemingly has nothing to do with the rest of the company. It's really such a disconnect! Luckily the employer was able to put down the deposit, but we had to phone in to check on it before the movers were to come. Our Move Coordinator, Stacy, should have been on top of this, but again, she never replied.

Then... Days before loading, we still hadn't heard from Stacy to confirm what our loading date would be. Keep in mind, we are moving across the country, from Alabama to Washington State. Our house is on the market and a scheduled date to start a new job out in Washington. We don't have a day here and a day there to spare.

We had to be the ones calling Stacy to ask exactly when the movers would be loading! Each time we spoke with her (and that was when we were lucky enough to catch her), she was lethargic and borderline rude. Like we were bothering her!? She had ZERO sense of urgency. And that thing about her office hours being 8-5 Central and responding to voice mails? What a crock. We left several voice mails and emails with our concerns. To sum up her effort: the ONE AND ONLY TIME she actually called us (and Coleman can check the phone records, it was only ONCE) - was on loading day to make sure the movers were there loading. Wow, what an effort.

So, let's talk about loading day. We had to take it upon ourselves that it was actually happening, because we never did hear from Stacy; but luckily, the driver called us and gave an approximate time of arrival. He got his team of two movers (presumably NOT employed by Allied, just contractors so do you think they really care?)... And they arrived about an hour after the promised arrival time, another strike against them.

We are pretty low-maintenance and don't have a whole lot of valuables, but our flat-screen TVs are something that we really like. We tried not to hover or get in their way, but later on we found out that they put both our flat screen TVs simply in flat pieces of cardboard, with NO padding whatsoever. Now, you tell me that these TVs are going to last in a huge semi trailer, going 2,500 miles across bumpy roads and going over multiple mountains from Alabama to Washington State. This is pure negligence. If you are a professional moving company, you should KNOW how to handle flat screen TVs and other breakables. Sure enough, one of the two TVs wouldn't power up once delivered. We filed a claim, but of course - Allied contends they are not responsible. Here is the following email we received (and may I add, far from a professional or apologetic response):

"Since there is no external damage to the TV, I cannot determine at this time the van line mishandled it. There is a clause on the back of your Household Goods Freight Bill of Lading that states if the damage is due to age, use, or jarring, (inherent vice) I will not be able to accept any amount for the TV. You will need to take this to a certified technician to have them look at the TV and put in writing what they found is wrong. If the above is the cause, then I will not be able to accept any liability. Could be something that will fall under your warranty since you just purchased this year. You will need to send in that documentation showing what caused the problem within the next 3 weeks for our consideration. Thank you for your assistance. The repair firms we have only work on wood furniture. Jenny **, SIRVA Claims - Certified Claims Analyst"

So...WHY ON EARTH would we hire a moving company to move our things, if they are not going to take responsibility for them outside of our care??? So we are moving across the country, staying at hotels, days are going by... And of course, nothing from Stacy the "Move Coordinator" about where our goods are, or an approximate delivery date. Nothing. Since she wouldn't answer us, we decided to just keep calling the driver, since we were fortunate enough to have his mobile number. He was kind enough to answer ALL of our calls, and we were able to determine a delivery date through him.

So let's move on to the actual unloading process. Again, they showed up late, even after I got a call from the driver that morning confirming the time they would arrive. This time it was almost 2 hours late, which was rather irritating, as the agent is local (Coleman WW Moving. Origination: Huntsville/Madison, AL. Destination: Tacoma, WA.) They've had about 11 days of moving across the country by now, and our goods were sitting in Tacoma the night prior to delivery, so why can't they get a simple time frame right? Probably because they had to scramble that morning to hire local contractors to unload. Again, Allied doesn't employ loaders/unloaders, they are contracted out to whoever shows up!

And not far from our (at this point VERY LOW) expectations, these guys put forth the least amount of care and consideration in moving in our items. Most of our items were not unwrapped from all that strapping tape. Our coffee tables/end tables that had been dismantled in Huntsville were not put back together and we had to scramble to find where the nuts/bolts screws were to put them together ourselves. Which were, by the way, haphazardly tucked into a tiny pillow of brown paper and then obliterated with strapping tape to the point where it was almost impossible to find the little screws somewhere inside. Very unprofessional. (How about using a see-through sandwich bag that seals nicely, and taping just the top of it?) Matching up the screws with what they belonged with - now that's yet another story. Everything, everything was a disorganized mishmash.

Then the icing on the cake, which tells you how pathetically disorganized this company is: In our original estimate, we asked Allied to provide a quote for storage in the event that we weren't able to find a place to live right away at our destination of Tacoma. They provided a 31-day storage quote on top of our household goods moving estimate. Well, we had found a place in Tacoma during the time they were moving our household goods across the country. The timing was brilliant - the driver called and said he arrived in Tacoma just about the time we were getting the keys to our new home.

So after we had gotten our goods delivered (which was on May 24), we get a final bill that charges us the full 31 days of storage (?!). Not quite sure how that could happen when we loaded in Huntsville on May 13 and delivered on May 24, and they were on the moving truck the entire time... I haven't even scratched the surface with this experience. There is so much more to tell but I wanted to at least get the worst of the worst stated. It was a terrible experience and we would NEVER use Allied again nor recommend them to anyone.

Next, the move loaded before mine had been underestimated, and without notice to me my shipment was split into 2 loads. The second load had no delivery date (original window was by July 5). While I was in trans with my family, the company called and announced they would be delivering earlier than expected. I was told I had no recourse for this, and that I would have to pay to have my things held until we arrived.

When we got to the house and began unpacking, it became clear that the so-called packing crew had essentially dumped things into boxes: drawers were upended directly into crates with no organization or clear labeling as to the content. They had also dismantled furniture that was never intended to be dismantled, and much of it is now damaged and unstable. As of this writing, it is two weeks past the delivery window and I have not received the rest of my belongings, nor has any part of the company bothered to provide updates. Their customer service is comically poor and I cannot say strongly enough NOT TO USE Allied. I certainly never will again.

I packed the boxes myself, labeled everything and put them all in groups of kitchen stuff, bedding, etc. so when the house was empty I knew all items were picked up! However, when delivered in Jerome, ID, two boxes were missing. All my tools, including the special hardware for my bed and a box of kitchen stuff that had all my specialty items. Aside from dozens of spices, mom... deceased... had given me some things that had been in our family for generations, gone!

Aside from the lost boxes one chair had a broken arm. The tan couch had not been wrapped and was permanently stained and there were chips out of corners of chest of drawers etc. Of course I immediately filed a claim but after two months of dealing with them they finally got back to me to tell me that they could not "find" the boxes... offered an insulting settlement... have not cashed the check yet. What makes me so sad is that I moved to ID to retire so I spent the last year or so having garage sales to downsize and only packed those items I wanted to keep. I wish I had read these reviews... would not have used Allied.

They hired 2 day laborers they picked up (not experienced movers as the sales rep had assured us was being used). I saw the driver pay them cash out of his pocket. They were clueless, careless and unorganized. One drag a piece of furniture across my wood floors - 2 huge arching scratches in the walkway where no furniture could possibly ever cover. Yes they sent someone out immediately as we were closing in 2 days. He spoke no English, took all day to do something that an experience person could have fixed in less than an hour - left a huge green hazy area not just in the scratch but all around it - 2 separate areas. There was no one at Allied or the repair service that I could speak to, just voice mails and no return calls. Ever.

When they arrived in Florida, they again hired 2 day laborers - one had done moving before (he claimed), the other was ticked off that he was having to do manual labor "I'm a driver not a mover" and spent most of the day in my home standing in the way or running back and forth to my bathroom. Drags or going thru my things, as he didn't ever take anything I offered him to drink. They spent all day moaning about having to move into a condo - all my neighbors, the property managers kept running upstairs telling me they were just sitting around outside smoking, complaining and not doing jack squat. They damaged quite a bit of furniture, my floors, stacked up boxes & furniture as they brought it up all over my covered balcony - it started raining.

I asked them to get it inside as the boxes were getting wet and starting to collapse from the moisture - nothing was done. They left my doors wide open in the FL heat for over 8 hours - should have been a simple move if they had actually worked. They took my fridge doors off - weren't supposed to. They damaged my floors with the metal brackets & didn't put them back on for 2-3 days and numerous calls approaching 20. Couldn't unpack the kitchen as I couldn't even get to the cabinets with all the stuff they put in the walkway and the heavy fridge doors I couldn't lift & had no one I could ask to lift (husband out of the country working). The boxes were finally all dumped in the family room & Kitchen, as it started raining hard. Needless to say, they started collapsing (have full pics of the disaster area).

It took me 5 days to unpack what would have been done in 1 day as I had to open each box and take things out, then take them to their rooms due to the water damage. Huge mess. I had almost $8,000 in personal items stolen. Sales rep & paperwork said "you have up to 9 months to file a claim for missing items." I filed around 60 days as the Sheriff asked me to itemize every single thing with where it came from, description, cost to replace; but Allied was notified immediately both in Florida and my sales rep in TX.

When I "told" them about what all was missing, they said if I filed a police report for theft, they would stop looking for my items and refused to talk to me - since there were 2 households on the truck and they had to move ours onto a secondary truck van as the trailer was too large to go into our complex (which they were aware of when quoting and we paid for). I kept putting the unit number on my paperwork I signed each time and sent to Allied; it was never updated. Why - the driver said they don't as they know the drivers will not accept the load if they have to do condos. I heard that all day pick up day / all day delivery day.

I just got my settlement notice - almost every damage / items stolen and they were stolen, were denied. Upon advisement, I filed the police report as that is considered threatening tactics. I was advised to file a report with the Attorney General for both TX and FL - which I will do if this is not rectified. Oh yeah, the lamps they packed, were both damaged $300 each & brand new, they offered me $10 each for repairs and I get to figure out where to take them / pick them up. That doesn't even cover gas for where we live to anywhere.

Please note: When they load / unload there is no semblance of order, not check list if provided until everything is either on the truck (when leaving) and off the truck and stacked in a pile you cannot walk around. That way you can do the correct paperwork. Yes I tipped them. Based on the looks of the crew they picked up in FL, I was scared not to. My mother said to just do it so they didn't come back since they knew I was alone at the time. Guess my next step is hiring an attorney. In Pensacola, it's Allied Coleman. Do not use this company.

I saw three or four vans parked outside. They called additional van. I gave the leader the destination address (rented storage unit as a temporary place to store). They packed up so fast without asking me anything as I trusted their integrity and never doubted something horrible would happen later on. I took a flight and taxi cab to get to a new place. After arriving the destination, I went to the storage building by taxi cab to pick up my driver license which I saw last time on the side table together with a credit card in my bedroom but was gone with the moving company. To my horror, things were all randomly piled up like a hill: on top of furniture, clothing, dishes, books, shoes, etc. It took several days to dig in and bring things to my new apartment. I noticed a lot of things were missing. At least a whole van never arrived in the destination, meaning my personal belonging and valuables were stolen.

My driver license, credit card, electronic gadgets, designer clothing, jewelry, and so on went missing. I ordered to disable my credit card. The most serious: I was unable to rent a car without my driver license! I was unable to go pick up my car left in my old place nor to commute without a license. First week of employment was nothing but embarrassment as I had to depend on my new supervisor and new coworker for a ride twice daily. I found myself being placed on a very busy role within a technical division that had chronic problems with regard to the automotive electronic products they were making. As such I had to work overtime, day after day, and very difficult to find a personal time to go to the licensing center nor to report to the police in GA. It was a personal disaster caused by the thieves hired by the business.

She said that I drop the ball on appointment time and that I was to contact her back, but it was left that if I could not make the meeting time of 10:30 on June 1st that I would contact her. I did set up that meeting time. So because there was not a additional call to her she dropped the move and lost the dates I needed. Because of the timing I setup airline tickets, hotel room and rental trucks. Since she drop the dates needed additional cost on my end would be added. I also want to make you aware that once I stated that I needed to contact my partner on time change on Monday's appointment, her tone and demeanor completely changed and will make that note when I review your company. I hope this help you in the future.

Another has a hole punched in the top. They toppled a dolly of treasured, valuable Christmas ornaments, breaking and scattering them. My piano bench legs are so wobbly we can't sit on it until we tighten them ourselves. One man opened a bathroom door which had a sign saying "Do Not Open, Cats Inside" and left it open. We felt lucky we discovered it and the cats had not escaped. Our coffee table received tall legs that went to a side table, and they would not have corrected it if we hadn't noticed.

One bookcase had doors jammed shut, and only when I called attention to it did the driver finally repair it. One man repeatedly told me we had too much stuff. Another was more pleasant but appeared to know nothing about moving - I thought everyone knew moving boxes should stay right side up, but he was tossing them around, ignoring signs that said fragile until I directed the stacking process.

Although I specified garden tools to go into a shed, many of them were stacked in the garage, taking up space we needed for other boxes. The piano and another bookcase have fresh chips out of them near the bases. IT WAS A NIGHTMARE. I would not use Allied to scoop my cat boxes and would urge other consumers to run the other way from this moving company.

On the day of the move, the driver and loaders (they had been hired by driver that morning) showed up with an large moving truck and stated they could not get into my apartment parking lot. Since the sales rep had been to my apartment and saw where I lived there was confusion as to why the driver was misinformed. The driver and staff had to leave with their truck, pick up a smaller rental truck and return. This put the loading approximately two hours behind schedule. When the driver returned, he and the loaders moved all my boxes into larger mover's boxes because they said they had to consolidate space. I didn't question their decision. When all was loaded I was told they would be taking my belongings back to the warehouse and move them into the larger truck. They asked me to sign off on the loading of my belonging and I did. What I didn't realize was this was a BIG mistake.

My belongings were to meet me in CO just before Christmas but that didn't happen. When I hadn't heard from the driver by the day before my possessions were to delivered, I called his cell number and learned he (and my stuff) was still in NC. At that point I was informed the truck would be in CO the following week. The following week I was contacted by the driver and told my belongings were being taken to a warehouse in CO, stored for a few days and then would be put on yet another truck. My 3rd delivery date was now the end of Dec. My items were delivered on Dec. 28th and I can say the team who finally delivered my belongings were very nice and very helpful.

Once I had begun to unpack and found some items broken, I contacted the company. I was sent forms, via email and it was explained I should be specific about the damage. I carefully documented the issues and submitted the forms. A few weeks later I received a check for 1/3 of the amount of the damage. I called the company back to inquire why the discrepancy. I was informed the forms I signed on the original day of the move indicated the boxes were "crushed" and as such, the company was not responsible for the damage. I explained I had not seen that notation and all the driver showed me was the bottom of the pages to sign. At no time was it explained he had indicated some boxes were crushed or that by signing the forms, I was giving up my ability to get reimbursed for damage from the move. I was essentially told, "too bad".

I will warn anyone about to book a mover to be very careful about who you hire and to especially be careful about signing anything you are handed regardless of what you are being told it is for. I know people are told not to sign anything without reading it carefully and I usually do not, however I was completely overwhelmed by the move and events of that day. Never did I think the driver was making notations that would negate any responsibility of the movers for damages. My experience with Allied movers was that they were late in the first day, took nearly three weeks to move my possessions across the country, took my items in and out of multiple trucks and stored my items in a warehouse for a few days but have refused to pay for damages.

When 10 am came and still no movers - I AGAIN had to initiate a phone call to Allied. I was told that my pick-up time had been changed to 12:30 to 1:30. I quickly asked for a supervisor and Kevin came on the line. He advised me that Allied did fail to call me and advise me of the scheduled pick-up time. I told him I was missing work and that this was totally unacceptable. He told me my moving coordinator was not in but that he would have her call me as soon as she arrived. She NEVER called me. I again had to initiate the call. She came on the line and apologized but there was nothing they could do for THEIR mistake.

I wish I had read the reviews on Allied prior to hiring this horrible moving company. They were hundreds of dollars more expensive then the other 3 bids I received from other movers but I went with them as they had the BBB on their website and they were supposed to be a reputable moving company. The two young men (Zack and Marcus) that FINALLY showed up after 2:00 pm were wonderful! They worked hard and fast and they did a great job. I wish I could say the same thing for the Allied office staff. I would NEVER recommend this company to anyone!

After several weeks of unpacking boxes, we discovered an expensive set of sterling silver silverware in addition to a stainless set were missing. These sets had been wedding gifts and had been through 9-10 previous moves with no problems. Surprisingly, the cleaning cloth for the sterling silver set arrived, but the actual sterling silver was missing. It took me several days to find where their insurance carrier was located (seemed like a 2 person backwater office) and I filed a claim. It was immediately rejected within a day, and I promptly sent off an e-mail to the agent who has been the focal point and he got me in contact with their regional VP, who tried to smooth over my frustration and claimed to start a trace on the box (good luck on trying to find a missing box). I await for a resolution, but I am not optimistic! My lesson learned is: DO NOT USE ALLIED VAN LINES, and especially COLEMAN AMERICAN (out of San Diego).

Next, as always seems to be the case the load weighed more than the estimate so there was an additional charge of $1200. The other estimates we received were each correct. Going with the lowest bid is very expensive. We left Beaufort a week later and kept in contact with the driver who was in Savannah, Georgia for a week waiting for a load, or so he said. We drove to CA and waited over a week for him to arrive. Our home was not ready so everything had to go into storage.

He arrived late one afternoon with his nephew to help unload and the craziness commenced. Many of the boxes had no stickers on them which was amazing since the packers and the driver had put duplicate numbers on each box. My wife and I were by ourselves and couldn't keep up with the boxes being placed in several piles and moved into a large storage bay, 10ft by 16ft. When we complained they would show us unmarked boxes and wanted them checked off the list. We still weren't satisfied so they got belligerent and said that they would have to empty the entire load from the bay. We wanted to get into the truck and check for other boxes and they blocked our way. We saw a chair that was ours and they unloaded it. We wanted to look at boxes that were still on the truck and they wouldn't do it. We signed after some more heated discussion and a threat to put everything back on the truck and just to get to away from them.

It was three months later when we moved into our home that we learned of the extent of the theft. Over twenty boxes were missing containing valuable items, hand picked. Wardrobe Box containing all of my wife's shoes and all of her jackets. All of our cooking pot sets and utensils. Small tv for the kitchen counter. Tools. Brand new bedding. Silverware and chef knife sets. HP printer. Costume jewelry. Water glasses and wine glasses. And many other items that we keep discovering are missing.

When Allied was contacted we found that the extra insurance, which cost $300 plus, was not really insurance but increased the value of what they were responsible for and they would decide if we had a claim. Further, we were told by the only person who talk to us that they would launch an investigation into the missing items. We have never heard back except for the damaged chair, which of course, was less than the deductible so we weren't even offered the $57 that others have reported receiving.

Somewhere along the journey our clothes, shoes, electronics, and kitchenware was identified and singled out to steal. Things of very little value just magically arrived. Obviously, the driver while helping the packers was able to identify the boxes that would look nice in his home and on his wife. Do not use Allied under any circumstances. I wish I had paid more and used containers.

After loading our belongings and we had set off to drive to our new home we get a call while on the road from Allied. They informed us that the final price would be TWICE the estimate and would not release the truck until we paid at least half the amount. So sitting outside a truck stop where we were having lunch I had to arrange a cash transfer from our bank account of over $10,000 to cover the half they demanded.

Delivery day arrived and most all the boxes with it. Turns out they double booked the truck so it had picked up 80% of our stuff then traveled to VT from CT to pick up a small move leaving some of our stuff for a small contract driver to pick up and deliver a week after the main delivery. When we started unpacking we discovered broken, lost and stolen items galore. These guys should change their company logo to a black flag with skull & cross bones because they are a bunch of pirates. You hear horror stories about movers, these guys live up to every one of those stories and more.

All of Allied's actions or non-actions, and inaccurate answered cost me weeks and months. I got turned down for emailing my claim 9 months and 3 days, although Whitney ** who was assigned to deal with my claim told me I had 1 year to file a claim. Do not use Allied, North America, or Sirva relocation since they are all connected when filing a claim.

By this logic, a customer cannot receive compensation for any damage or theft that occurs if the movers don't specifically list the individual item on the inventory list. Given the movers are the ones labeling the boxes, and given they tend to list broad categories of goods instead of specific items, the insurance I purchased was worthless and no action will be taken to address the fact that items were likely stolen. I am extremely disappointed in the outcome of this move, and I would not recommend this company to anyone seeking an honest, fair, and transparent mover. Update: the company has acknowledged not providing a high value inventory form necessary for submitting and settling loss disputes though will still not acknowledge any loss occurred. This process has lacked any transparency and has been hugely impersonal.

One of the crew, with a runny nose wiping his snot on his hands then handling my belongings. We had to ask them to leave and I called the manager, Roy **, in another province to inform him of the goings on. He was very apologetic and offered to send more crew and a bigger truck and my stuff was put into storage!!! For a discount of $700. We had packed most things but it took an entire day to get this move on its way. We ended up having to pay more than expected as the representative totally underestimated the weight of our move and I paid for additional insurance to cover my valuable antiques and piano.

Got screwed. Expect your belongings to arrive damaged and then when you try to make a claim get bumped from Allied to QMM to an independent insurance company who don't do their job. Expect to be running around getting your own repair estimates and running around for a service you paid for. One big warning - AVOID this company. I am still waiting to hear back from the manager, Roy ** 3 months later.

Rude, short-tempered and patronizing moving supervisor (beyond description), prior agreement to pack certain items that they didn't follow thru with, truck too long for our private drive (even though they had been to the property twice) and we had to pay for a rental truck to take belongings up to moving truck on the main road, insufficient packing materials dropped off prior and had to purchase much more at a store on the day of move, crew showed up on morning of move 2 hours late, my husband and I were up until 11 PM still wrapping items THEY were supposed wrap and pack according to our original agreement. Turns out, all the actual moving is subcontracted, and thereby lies the problem.

So, to recap, upon finding out our move would cost THOUSANDS of dollars more than initially quoted only a couple of days before our move, I had to suddenly switch gears and make some sudden decisions about what to take. We then were subjected to the most stressful, expensive and poorly run operation on this earth. Fancy that. We cut it down by more than 1/3, and went on our way. Upon arriving in SC, we found that our bill for less than 2/3 of our stuff was still MORE THAN ONE THOUSAND than had been estimated upon leaving and we had planned for, or we could afford, and were threatened with non-delivery. There was also damage to our belongings, but next to the trauma of the whole experience, it was nothing.

I am against frivolous lawsuits and not a complainer but because of this painful experience I thought I should do whatever I can to warn other consumers so that they can avoid the same pitfall I went through. Here are my suggestions: If possible, rent a truck from U-Haul or some other truck rental company to move your household belongings in-state or interstate. You can go out to Home Depot and hire a couple of day laborers that can help put stuff in the truck with no chance of taking any of your stuff because you are there. If you have to use the services of a moving company, I suggest you find a smaller and newer company where the owner knows the driver and everybody that works for the company personally. The bigger companies like Allied Van Lines tend to contract out their services to the point that they really don't know the people that handle your belongings.

If you decide to use the services of a company like Allied Van Lines, then ensure that you have a complete list of items in each box outside the boxes. Ensure that all items worth $100 or more is listed as "high value items" whether they are electronics or non-electronics. If your household belongings are to be picked up on a smaller truck to the larger interstate truck, then make sure that you are at the transfer point to ensure that everything picked up from your home is transferred to the larger truck. At the destination, make sure that you have other family members or friends with copies of the Customer Check-Off List in hand at the door to check off the numbers on the boxes at the door before the movers deliver them inside your home, rain or shine.

If the Allied Van Lines' driver and his helpers begin to get hostile because they think that you are not letting them move your stuff in as quickly as they want, you may refuse to sign the Customer Check-Off List, and if they insist on your signing it, call the police immediately to get them out of your home. Experience, they say, is the best teacher; unfortunately, mine turned out to be costly. If I need another mover in my life, it won't be Allied Van Lines.

On 1/23/16 a belligerent driver called me. When I told him the correct pronunciation of my name his true ignorance became exposed by saying, "I don't care how you say your name, but if you don't lose your attitude I will put your stuff in storage." After telling him that he could threaten me all he wants, have a good day and have a supervisor call me, I then hung up the phone to realize this company needs to be investigated by every attorney general's office in the United States for failure to 1) follow company guidelines; 2) defrauding consumers; 3) breach of contracts w/o compensation; and 4) threatening and misleading consumers and just plain being reckless, incompetent and not caring. Please protect yourself and family. Do NOT USE ALLIED VAN LINES OR YOU WILL REGRET IT!

Advice to movers - Don't go with Allied even if they initially seem cheaper. Look at the weight estimates, expect your actual weight will be the highest estimate, and don't trust any estimates you get from Allied. The actual weight of my items ended up almost twice what their "experts" estimated and I think that was done on purpose. I also had to chase them down once in the UK to find out when my stuff would be delivered. It seems they forgot all about me. They apologized for leaving my stuff on the dock for several weeks without delivering it or even letting me know it was there.

What I don't understand is why a major moving company does not have a plan B when situations come up. The company has been PIF for their services. No one has compensated us for ANYTHING. We are currently without vehicles. We are sleeping on an air mattress. We have no pots or dishes. We have a limited amount of clothing. If services cannot be upheld, then you should be very accommodating. I will not use Allied Van Lines anymore nor will I recommend this company to anyone.

Coleman blamed the non-responsiveness on Hansen Moving & Storage, the Seattle-based Allied affiliate slated to deliver my possessions to me in California. Hansen's driver, when he finally did contact me, was not only unprofessional, he was rude and verbally abusive, even cursing at me over the phone. His out of control rage made me feel that my personal safety, once in his presence, might be compromised so I contacted my local police precinct to keep an eye out on my home and get a look at him when he was there. Moving is stressful enough without fearing for your life. Allied clearly needs to do a much better job of vetting their affiliates, their drivers and their reps. Even though my previous Allied Van Lines moving experiences were good, after this experience, I could never recommend or use Allied Van Lines again.

BUT, we found that MANY items were missing - lost. It seemed at least two or three entire rooms of belongings that we assumed were packed initially were lost, vanished. We were unable to be present when movers initially packed up. We now believe that many boxes/cartons were not even numbered and inventoried during packing therefore, no way to trace them. Vanished, vaporized. No record of items ever having even existed according to Allied. How could Allied misplace all items, tools, cabinets, ladders, etc in garage? How about the kitchen, food processor, etc. Many things from throughout entire house. Of course some were of great sentiment - ancestral, passed down since the 1800's - now gone.

We went on and on with Allied. They wore us down. We were too emotional, too raw from it all and accepted a paltry settlement. I figure at over at least 20 thousand value items mysteriously gone. We gave up the fight and settled for pennies - too stressful, too tired. The ancestral items inherited that are now gone haunt me. Yes, some had monetary value, but I don't care about that. Can't put a price on family sentiment, history. All our belongings must be "out there" somewhere. But not likely we will ever know. Bottom line, horrible experience with Allied. Do not use Allied.

In fact, we had actually donated several items and had less to move overall. Larry was well aware that we were going out of the country the next day and had to move our things on that particular day. He strong-armed us, saying "you have 10 minutes to make a decision before we unload the truck and you can find another moving company that will charge you 3x-4x for a same day move, if you can even find one."

We later found out that this is a common scam Larry and his General Manager at Coleman are known for. Larry quotes low prices initially as a guarantee to bait customers, and then changes the price on the move day when most people have no choice but to pay the higher price. It took the movers from 9:30am-7pm to move a one bedroom apartment, and they would disappear for several hours at a time with no explanation. Many of our things arrived damaged. We tried working with Allied to get our money back after the fact, but they stopped responding to our case. Our advice: find another company. This one is a scam.

My furniture was to be delivered between 8/13/15 and 8/29/15. I had to repeatedly call Allied with concerns & questions about the location of my goods. They could not locate them. They said the truck would be here on 8/29, then changed it because they couldn't locate the truck. Finally delivered on 9/1. I had most of my furniture delivered to my apt but some was delivered to a nearby storage unit. These items were wrapped up for storage. After discovering my apt furniture was badly scraped up, I found 2 pieces in storage were also damaged. Only 2 pieces out of 9 large pieces were not damaged.

A restoration co said 2 pieces would have to be taken to their shop to be completely redone; they'd need an entire day in my apt to repair the other items. Allied is offering me $1335 to repair 3 items. They will not reimburse me for the storage items, even though they charged me for the extra stop. They said I could have damaged my furniture while in the storage unit. I plan to pursue this further. One storage unit has been in my family since the early 1950s.

The movers didn't arrive until March 24th, which greatly inconvenienced us, because I had to buy a futon, a TV, and an air mattress to sleep on, while waiting. The boxes from UPS arrived damaged. One large one was torn from top to bottom and most of the contents were missing, including a brand new Bose stereo worth $900, and all my kitchen cutlery, and all the things that were in my kitchen drawers, such as knives, gadgets, electric can opener, utensils, etc. It cost me almost $2,000 to replace the lost items, which wouldn't have gotten lost or stolen if Allied Van Lines had shipped them!

I feel I should have been compensated for my losses. At the time, I didn't pursue them, because my husband became very ill, and passed away a few weeks later. I was in shock and suffered severe depression, so I never got around to filing a claim. And now, due to financial hardship, I am moving back to the East Coast, and I pray this move will be a lot smoother, and not cost me so much. I would never hire, nor recommend Allied Van Lines ever again!

Regarding the delivery date, we understand that moving companies provide ranges especially considering all of the factors with traffic and weather that may occur with a cross-country move. The day before delivery, they typically tell you it will arrive on the next day so that you can plan for it. When that day came, we had not heard anything from them. I called up the agent directly, since they didn't call, and after multiple calls, I finally got a response. They said they didn't know and that I should call the truck directly. First, as an "agent" isn't that part of their job and why we are paying them? Second, I understand that it helps to have the truck driver's number to coordinate with them directly. The problem, we felt like we had to do all of that legwork and coordination, and, for part of the time, the driver couldn't respond because of cell reception problems and because you're not suppose to be on the cell phone while driving.

Finally, I got a hold of the driver who informed us that they wouldn't be able to deliver until the next day. Although this was not the driver's fault, we were livid! We ended up having to find a hotel room at the last minute that would accept a pet we had with us, which was a bit of a challenge. I contacted their customer service line, and they deferred the problem down to the agent, which must be a convenient way for them to avoid the problem. I finally talk to the agent's manager, and she basically made it sound like we were the problem and unreasonable in suggesting that we expected them to deliver on the day that they said, and later on to cover the damage and lost or stolen property that they were responsible for covering.

The poor judgment of our agent, the rude and unprofessional behavior of her boss and the company in general showed a clear sign for their lack of coordination, inability to do the job, difficulties contacting and receiving response, and for simply not caring. Moving is a big deal for a family and good reliable customer service is essential. We understand that things come up, but not answering the phone or following up is unacceptable in any industry, and probably more so with a moving business since they basically are transporting everything we own.

With all of the moving companies out there, don't be fooled by Federal Gateway Moving or Allied. They low ball their prices to lure you in, but you will regret it. The experience horrible and made us anxious. If you want to avoid the pain that myself along with other reviewers who have had similar experiences, go with another moving company that gets better reviews and has a better reputation even if it costs a little bit more. In the end, you'll be happier, your belongings will be in better hands, and you'll sleep better than we did.

They used my toilet without asking permission and loaded everything up and it just barely fit. Jose the driver was nice but on the delivery date with was when they said they would get to Star Idaho, he showed up with two great movers. They unloaded everything and all was good till I found out a whole box of pillows are missing along with four of the knobs to my China cabinets that went missing. Jose offered to pay for the four knobs but his California movers said "we had them," but wrong "nope we don't have them," called Jose but no answer, will put a claim in on the missing box, of course they are closed now. My husband did the survey without asking my opinion of these movers. Don't think I would use them again, and in all the other complaints the sales guys was nice and his car broke down the day he was supposed to come the first time.

We have 4 wood items severely damaged. A washer with multiple dents and scratches, a grill was destroyed and a ladder was stolen. They sent an 80 year old man to take pictures of the issues (If matters were not worse, they sent a letter with his phone number to do repairs). That was a joke. This guy was not able to bend to take pictures, then had to use the restroom. Really? Do not use this company. Do not purchase the insurance. It is a joke. The insurance is through Allied Van Lines, Inc. Consumers do not need to be treated as stupid individuals.

He then explained the multiple benefits of having Allied move our family to Washington State. He explained that our belongings would be moved and safely secured and stowed in an Allied van until we were ready for our belongings to be delivered. He went on to express how we needed to watch out for other companies, as they will repack your belongings into multiple vans along the move in order to minimize transportation cost on the moving company. Steve expressed my belongings would be packed into the Van Lines at my home and not repacked as other companies do.

On June 18th I was contacted by Collin from Beverly Hills Transfer and Storage, an Allied vendor. He arrived at my home that same day to view our home and belongings. He took multiple pictures of our belongings, boxes, and made an inventory of your home's contents. Shortly after I received an estimate of approx.17,000lbs of belongings, which I expressed was lower than the previous estimates that we received from other vendors of 20-21,000 lbs. I was assured by Allied that this was an accurate estimate as the other companies that we spoke with likely over padded the weight in an effort to overcharge us. Ultimately the weight would be confirmed once the Van Lines was packed and weighed at a weight station.

June 25th 2015, we were scheduled to have the movers arrive at our home in CA to pack our belongings. That morning at 8am I received a call from Beverly Hills Transfer and Storage that the brakes went out on their trailer that was scheduled to come to our home, I was told that another 53ft trailer would be at our home to move our belongings. Later that morning a 48ft trailer arrived with a broken liftgate. I asked the driver why they sent a smaller trailer, as we needed the larger size; I was told that it was a 53ft trailer. Throughout the day, I didn't think the trailer was large enough. I then measured the trailer and I asked why he stated it was a 53 when it was a much smaller 48ft trailer. His reply was "I didn't think you knew your trailers."

Due to the company arriving with the wrong trailer size our belongings didn't all fit into the smaller trailer, the 48ft trailer is shorter in length and height and narrower in width. The movers attempted to also place some of our belongings into a 14ft truck that some of the additional employees arrived in. Still our garage had many items that didn't fit. Beverly Hills Transfer and Storage arrived the next morning with multiple vault units and completed our move. During the move Beverly Hills Transfer and Storage packed our 3 flat screens TVs, our king size bed, many large pictures and mirrors, and disassembled all furniture and removed out fridge including water lines and washer and dryer. I was told that everything that was taken apart or removed would be reassembled and reinstalled in our new home when our belongings were to arrive.

Many of our large pictures and mirrors were already wrapped in our personal moving pads, Beverly Hills Transfer and Storage utilized our moving pads and supplies and stated that we would receive everything as originally packed by them at our new home in WA. We had a back bedroom that we had several boxes, unpacked clothes and personal item in, we told the driver and other crew members that this room inset to be gone in as the times in that room would be packed with us in our personal vehicle for the move.

Later that day we noticed that many boxes were removed from that room. I immediately went out to the crew loading the van and asked where those boxes were. I was told that they were already packed in the truck and there was no way for them to be removed. The driver stated they were unwilling to unpack the entire truck to remove those items; I was then reassured that everything would be safe. Items they packed that shouldn't have were my husband's work computer and DJI Drone. These are fragile and temperature sensitive items. We were reassured multiple times that our belongings would arrive safely.

The week of July 15th 2015 I notified Jamie at Western Van and Storage of our new address in WA and our belongings were then arranged to be delivered to our new home on July 24th. I asked about how our belongings would be arriving and was told that everything would be in one shipment. That our belongings had to be re-packed multiple times. Everything was removed from the 48ft van to a 53ft van, the contents of that 14ft trailer were put in a vault then added to the 53ft van, and the contents of the 3 vaults were also unloaded and re-loaded into the 53ft van. At this point this is the 2nd and 3rd time our belongings are being re-packed. We were assured by Jamie at Western Van and Storage that our belongings were being well taken care of with the multiple re-packing and re-loading of our personal belongings.

In arranging this transition, communication was non-existent on the part of Jamie and Western Van and Storage, I was given 3 different possible delivery dates and none of which was confirmed. I called and emailed with no return calls except from my relocation coordinator thru my employer. She was able to confirm on July 23rd that Western Van and Storage would be arriving the following morning. No calls from the truck driver that evening or in the morning of delivery confirming times etc. I live in a HOA master planned community and I expressed the parking limitations. Jamie explained they are professionals and utilize Google maps etc. to make necessary parking and deliveries.

July 24th approx. 9am Burt with Western Van and Storage/Allied Van Lines arrived at our new home with our belongings. He arrived in a 53ft van as well as a 14ft Penske Truck with our belongings. Burt explained that he was pulled over in WA state by the Highway patrol who stated he had an axle that was overweight so he had to call his wife from Auburn and have her rent a Penske truck and drive down to the WA and Oregon border and unpack some of our belongings into that truck to reduce weight on one of his axles. He explained that it was over 100 degrees as him and his wife were re-packing our belongings in the side of the road in WA. He stated how they rushed intruder to get us our belongings. This is now the 4th or 5th time our belongings are being re-packed.

Burt also stated that when he arrived in CA at Beverly Hills Transfer and Storage facility that he was the one who had to unload our belongings from the 48ft trailer and the multiple vault units. He expressed he was pissed that it was so hot and he hardly had any help except from a few foreign workers that had no experience in moving. He repeated over and over how he had to move our stuff and take additional furniture apart by himself. I asked him at that time about our moving pads and supplies that were used by Beverly Hills Transfer and Storage and he rudely stated he didn't know anything about that and all moving pads and supplies are proprietary to each individual moving truck, that everything was left with Beverly Hills Transfer and Storage and he used his own pads and supplies.

Burt then gave me 2 bingo like sheets and explained as they bring boxes off the trucks I will be given a number to mark off these sheets. I did my best with this but it was very difficult as most of the time multiple people were calling off numbers and asking me where it goes at the same time. I explained that I couldn't mark numbers then open a box and then give proper directions at that speed. Boxes were stacked and placed incorrectly throughout my home and garage because Burt kept yelling at the other workers to hurry up that he had a job he had to get to in Chicago the next day.

At the time of delivery several items could not be assembled as Burt told me that the hardware had been lost, misplaced or damaged. He told me to contact Jamie with Western Van and Storage to make further arrangements to have our furniture assembled. Burt told us that our bed couldn't be assembled as it was missing hardware and broken. Burt had one of his crew members unbox and install our Master bedroom TV that was installed backwards and missing its power cord. He had his wife assemble our living room TV that was installed backwards with its screws stripped. We were told by Burt that another company would arrive to set up our fridge; no one has ever called or is yet to show up.

I have multiple pages of damages that were caused by Western Van and Storage/Allied movers and I have had an adjuster (RON) from Town and Country at my home twice to take pictures. At this time little has been done to take care of our claim. I have included the list of damaged items for review. We also have 20-30 boxes that are unaccounted for. When our belongings arrived, so did someone else's belongings. I informed Burt the driver that this particular tote didn't belong to me and he stated it was mine and had to be mine.

I then opened the tote and saw the UCLA diploma with a graduation year of 1980 and explained that wasn't my name nor did I graduate in 1980, that was the year I was born. He then put the tote back on the truck. It's a situation like this that makes me uncomfortable and uneasy with so many unaccounted boxes. Burt also explained that he had to take apart one of our shelving units and took the hardware home but promised to bring it the next morning. That never happened. So I now have a broken unassembled shelving unit with no hardware.

I spoke with Jamie the afternoon of July 24th and I was assured that all items that were damaged would be taken care of and were fully covered by their insurance company. Our belongings were so badly packed into our garage making it unsafe to attempt re-packing and unloading that Jamie sent out 2 gentlemen from Western Van and Storage to re-pack our garage and assist with relocating furniture and boxes as Burt, the original truck driver, rushed his crew thru our move as previously stated because he needed to get to Chicago by the next morning for another job.

I have since been contacted by Mira from Allied's claims services and she had been my primary contact. Her and Ron from Town and Country have been assigned to my claim. Ron is the adjuster who has come to my home twice to take pictures of the damages and report back to Allied claim services. At this time limited responsibility has been taken on the part of Allied and I am left with broken and badly damaged belongings. Due to the damages to our televisions, we have been repeatedly asked who packed our televisions. As stated above, all TVs, beds, furniture, and large mirrors were packed by Allied.

Our Cal king mattress was transported incorrectly and is now bulging out one side; I have ready and listed moving standards as well as manufacture standards. I was told by Allied's Claims department that it's not possible to damage a mattress in a 1200 mile move, to send her something from the MFG. Showing damage could be caused in a move with incorrect mattress placement.

At this moment this is what Allied Representative has stated: "I have reviewed your claim and details of your move to Washington State. The information below is the claim damaged items that the repair services reported transit-related damaged. Allied receive this report and the drivers can not be chargeback for items not confirmed by the our local repair services as transit related, mechanical items condition unknown. I can not charge back the drivers also, unless their external damage.I am sorry that you disagree with the settlement of some of the items, but I hope you understand our position in this matter." At this time Allied isn't taken accountability for the damages they have caused. The insurance department is blaming the adjuster and the adjuster is blaming the insurance representative.

I STILL have not received the rest of my shipment. Now they say my load is too small and no one wants to bother with it. I WANT MY THINGS!!! It has now been a month that I have lived in my new house without sheets, the rail, connector for my couch (why did they even take it apart?), cooking items, clothes, my son's TV, the cord for my TV, keepsakes, etc.

We were given a delivery window and so we planned to have our children in a summer camp during this week so we could unpack in peace. Coleman knew about our closing date for our new home and our desired move-in dates 4 months in advance. One week prior to our expected delivery date I called and they could not tell me when the truck was going to be on the way. 2 days prior to the expected delivery date they told me that everything was on schedule for a Monday delivery. Monday they told me it would be Tuesday. Tuesday they told me it would be Friday. When I complained to the receptionist she transferred me to the "guy in the warehouse" and he told me that the truck wasn't even in Nebraska and he had no idea when the delivery would be made. When I questioned the receptionist she said "just because your stuff is on the truck, doesn't mean we know when it is going to be delivered".

When I then spoke to the manager he informed me that the moving truck had actually broken down in another state and that was why it was going to be the end of the week. Had they simply called me and been direct about the unfortunate truck breakdown I probably would have been more understanding, but the fact that I had to go through 3 people to find out what was really going on was very frustrating.

Thursday came and the manager called me and very apologetically told me that the broken down truck was waiting for a part to come in and NOW their other truck had broken down. He then told me that they only have 2 trucks, so we were stuck. When our things finally arrived the team to unload was on time, however one of the men clearly smelled like marijuana (this smell was clearly present again after he came back from his lunch break). I will say the men were friendly and polite. One frustrating aspect of the unpacking was that the driver gave us the inventory list to check off items as they came into the house, so rather than being able to supervise inside we were stuck at the door with 2 clipboards trying to find the stickers on each item with the numbers as they came in.

By the afternoon it was clear that these guys were ready to go home whether the job was done or not. They did not put together one of our tables and refused to put together our treadmill when we asked, stating, "we didn't take it apart, so we can't put it together." The driver instructed us to called the local Allied branch in Lexington and "they would send someone out". My son's headboard was not attached to his bed - just propped against the wall. The most disturbing thing is that the children's bunk bed was put together using the wrong hardware and because of this they did not have enough screws so the top bunk was left unattached (just balanced) on the bottom bunk and it was completely unsafe, at risk for collapsing on a sleeping child below. We did not realize this until the next day.

Lastly, our sleeper sofa was destroyed. The wooden frame was fractured, the fabric stained and the spring mechanism for the bed was broken with springs missing. There were other smaller less valuable items broken, but I understand this is the risk of a move and largely unavoidable. In summary: Poor local customer service. Unresponsive to complaints. Very poor communication regarding the timing of our delivery. Although I hope the intention was not to deliberately deceive, I felt like we were being lied to about the trucks being broken down. Why not just come out and tell me? I get it, things happen, just be honest.

Delivery men left bunk bed damaged and unsafe due to incorrect screws being used. Sleeper sofa destroyed. I have filed a claim and am waiting to hear back. Late delivery (11 days after we expected it was to arrive). I have tried to call the national Allied company multiple times and have not received any meaningful response from them. Not even a simple apology. I take it back - they did offer a $50 compensation for the late delivery. In total, our move cost right around $16,000. Groan, I had hoped for better service. Please do not choose Allied for your move.

This is how they packed my 8 lamps: the three movers, unknown to me, put two glass lamp shades in my household recycle bin atop plastic bottles and yes both glass lamp shades broke in the 1625 mile journey to Texas; I was told they would provide the packing materials for the lamps. On moving day, the movers had one box, (I was charged $75 to pack the lamps) so they brought one box and put two glass lamp shades, two fabric lampshades, a small study lamp, and one lamp base in this box with no packing, no cushion, nothing. And yes, all the items were crushed and the two glass lamp shades broke en route to Texas.

Three lamp bases were placed in one of the boxes that I had purchased from Home Depot (I was emphatically told by Courtney **, the woman who was the contact person assigned to my move that their company under no circumstances is allowed to use any packing materials other than their own.) The three movers that came to my home didn't get that memo. The lamp bases were thrown in this Home Depot moving box hastily taped together, and yes, all three bases are broken. I don't know how this happened, but an antique floor lamp base was also broken. So, I have no lamps.

In addition I was charged for a wardrobe box to pack my two guitars. The movers brought the wardrobe box on moving day. When my belongings arrived to Texas the guitars were not in this wardrobe box that I was clearly charged for. In addition, I had guitar music in one of the pockets of the guitar cases. At some point, someone, one of the movers, or somebody at their warehouse, removed the guitar music and stuffed it in the recycle bin with two glass lampshades to use as packing material. I discovered this as well when my belongings arrived to Texas. This company also damaged beyond repair my grandmother's antique late 20's deco china cabinet. It was in excellent condition and they managed to crack the veneer off the bottom of the cabinet.

This company also lost the small items box that contained the washers for my kitchen table and the pegs for my adjustable bookshelves. I had to call Courtney ** and Rick the manager in Maryland and demand that the movers in Texas reassemble my kitchen table rather than leave the table top and four legs lying on the floor. The three movers in Texas found some washers somewhere on their truck.

The movers lost one of my bookcases. And I have not heard anything about it or heard back regarding it though I made the claim of it being lost on the same day the movers arrived, August 5. This company damaged my desk as well. One box of linens was broken open and everything inside has black streaks on it including two allergy encasements that were specially purchased through a medical supply company.

I was really naive. I didn't watch the three movers that came to my home in Maryland, but trusted them to do their job. That was a big mistake. I was closing on the house two days later and was cleaning each room as they finished so I didn't see the insane things these people did with the lamps, or that they removed my guitars from that wardrobe box that I was charged for. They probably gave to another customer and charged them too making a nice profit. I hate to admit that I prepaid and was charge over $6000 for this fiasco. The claims paperwork I filed is over six pages in length.

I have a case number, but the woman who is assigned to my case, does not like communication. Her name is Sheilia **. She did assign a restoration company which has never returned my phone calls. So, I am in a 940 square foot apartment, having moved from a house, with a pile of broken lamps stacked up near my front door, waiting for this non communicative restoration company to contact me to determine just how they all broke. I have no book cases, a broken desk and can't believe that ConsumerAffairs and the BBB say nice things about this company. I have numerous pictures, but this website will not allow me to submit them because this review will then exceed capacity for documentation. Note: This website requires that I give at least one star. This company deserves none.

Upon arrival to our new home, the driver was in a hurry and basically forced me to sign off on everything because he was in a hurry to get to San Diego. In the midst of this move, many of our things are missing and I have no idea how we can get them back. The amount of items lost is well over $1000, and that does not include the damaged items. I was so hoping that we would have had a relaxing move, but honestly, from start to finish, it was extraordinarily stressful. I would never recommend this company after what we have been through.

It has now been two weeks since the second delivery and the chair is still missing. I had chosen Allied because they did a good job moving a grand piano before. Well, even if something had happened to the piano, it could be fixed. But a missing chair cannot be fixed. Allied has the exorbitant amount of money they charged me, but I am missing an irreplaceable chair. And Allied is showing absolutely no concern about the loss. The agent's name is Reliable Van & Storage Company of Elizabeth, NJ. They are anything but reliable.

They were insulting to me, the customer, and got into several loud and crude arguments with Ali, the driver. I asked Ali to call Kevin, my Allied/Schick agent and get it resolved, and he said he didn't care about Kevin, he is just a stupid salesman. And besides, Ali noted that he technically works for Berger, and not Allied or Schick, and therefore it was up to me to handle the problem. The packers refused to pack the glass on the curio cabinet, and refused to pack the grandfather clock as indicated in the contract. When I showed the packers the contract, they refused to read it, and said they do not take orders from Allied, Schick or drivers since they are independent. I asked them to call Kevin my agent, and they refused saying that they don't work for Kevin, and that, Kevin and his father can go to hell. They later relented and reached a compromise with Kevin and the driver.

The packers, and Ali were asked to specifically wrap and box the antique wicker tea cart , and they refused. It was later damaged in transit and is ruined. I had specifically addressed this with Kevin at the onsite inventory visit, and later with Ali, the driver, and they both assured me that this would be protected properly. Ali, the driver, in our initial meeting said that he was not responsible for the loading job, and that he had no supervision responsibility for the loaders or the Packers. This was to be one of the main reasons why we had much of the trouble at loading and unloading time. More on Ali throughout…

The Bingo sheet. He laughed at the bingo (household goods descriptive inventory) and treated it with disdain. I doubt it was done accurately, or thoroughly. On the unload, he ignored the bingo sheet completely, and refused to keep track of the items, but merely checked them all off at one time and demanded that I sign it, and even argued harshly that he didn't want to write down the damaged goods, which I did partially on the worst items, much to his anger.

5. Choice to drive on an unmaintained road. No one properly informed me when the unload was going to take place, and it was just luck that I was present for the move. Ali did call me when he was 15 minutes away, to ask for the off ramp, which I gave him specifically. Instead, he chose to take a shortcut on an unmaintained dirt one-lane fire road through the forest. The road had approximately 30 hoopdeedoos (closely spaced ups and downs of road elevation about 10 feet high), as well as many potholes up to a foot deep that even a small truck would have difficulty avoiding.

The road also had long stretches of washboard surface. It was there that all my belongings were subject to constant jostling, pounding bumps and potholes. It was a wonder the whole truck and trailer didn't get stuck. My belongings were certainly abused unnecessarily, and I consider this to be wanton negligence, and beyond coverage by the insurance. At least 30 boxes were crushed.

Ali arrived about 9am to unload, and immediately started to loudly complain about the driveway. He blamed me for the fact that the driveway was not good enough for his rig, and that he needed to get a shuttle truck. I was never at any time asked to describe the driveway, not am I qualified to do that anyway since I have never operated a large moving van and do not know anything about their driveway issues.

Insufficient workmen for the job. At 10:30 am, the shuttle truck was on site, and three local workmen (two experienced, and one first time guy with NO TRAINING WHATSOEVER for unloading. Ali only worked part time because he spent a significant amount of time on his cell phone doing business. So, we had two professional movers, and a trainee, and a part time driver to do the unloading. No unpackers had been called, and of course, Ali confirmed that he doesn't unpack packers work or crates. He only helps the movers.

As of this date, the crates and some of the company packed items are waiting to be unpacked according to our contract. I told him that we needed more people, and he said that wasn't his responsibility, even though now we had significantly more to do since the shuttle took much more time for the unloading process. He refused to exert any supervision on the loaders, claiming that they did not work for him. Leaderless, the workmen proceeded on a lazy pace. To summarize, there were a number of reasons that we only partially completed the move at 11:30 pm that night.

Ali decided that he did not have the equipment to move the piano, nor did he have the time since it was already 11:30 pm, so I reluctantly agreed to put in in the garage. Kevin has promised to help with this one, and I am waiting for Allied to send people that could move it; along with the packer to uncrate the rest of my belongings.

The fight with my neighbors incidents. After about 2 hours of actual loading, the workmen started to rebel (remember mostly unsupervised), saying they couldn't work without food. So I was extorted to buy them lunch. Giving Ali money to go buy lunch. Since he couldn't get the workmen to provide their car, he had to borrow my car. I reluctantly let him borrow it. On his return, he exceeded the speed limit for the neighborhood which is 20 MPH and upon his arrival was racing at 40 or 50Mph (neighbors said 90, but probably exaggerated). The road is dusty, and raised large clouds of dust.

Angry, my neighbors came out of his house to remind him of the speed limit. Ali and the rest of the workman got into a crude and aggressive verbal fight that bordered on a fist fight. All the workman were taunting the neighbor. I broke it up. Even as the neighbor was walking away, the workmen continued to taunt him led by Ali. VERY UNPROFESSIONAL. Later the man returned with two buddies to make good the fight instigated by your Allied Ali and the workmen. Luckily, my lady neighbor next door, whom I had recently met for the first time, came out and diffused the altercation.

Broken and damaged items through negligence. Antique end table - table leg broken off. House entry deck was damaged by dragging the Master Bedroom dresser. I requested that Ali use a blanket as protection, but they refused. As a result, the Master Bedroom dresser was also damaged on the bottom of the leg and on the top surface corner. Picture and glass were smashed when a leg from a piece furniture jammed through its protective box and packing material due to bad loading or the rough ride through the unmaintained road. Antique Chair decorative front brace was smashed into several pieces. I am still unpacking boxes, many that are crushed by the rough ride and sloppy packing, that may reveal other damaged goods due to reckless driving on a bad road chosen by the driver.

An inspector came to my house in Arizona and after inspecting the damage told me that he could fix the speaker himself in his home workshop and that Allied would not reimburse me for the dishes that were part of a new 16-pc set that is no longer made. I notified credit card's fraud department for assistance; however, my card had been charged and the company paid. But they did report my concern to Allied & Bailey. Allied then denied any type of reimbursement. The agent in Colorado Springs also told me via telephone that my goods actually weighed approximately 8000 pounds and I would be receiving the costs difference. As of today, July 2, 2015, I have received neither reimbursement for damaged items, overcharged moving costs, etc.

What kind of service is that? We have even tried calling the corporate headquarters of Allied Van Lines and all we get are people's voicemails. We leave a message but no one ever calls back. We tried the online tracking service and all it says is that there is no information either on the status or the location of their shipment. Since June 3, my elderly parents in their 80's have been living in an empty apartment in their new retirement community with just a bed and folding table and chairs that were lent to them. They spent almost $8,000 to move their household and they still have nothing. What is going on here?

Had to search and find the only storage unit in Philadelphia nearby with Easter Sunday hours and have the delivery there. Cost me over $800 to have it delivered to me from the storage unit by another mover. Bailey's would not take responsibility as they said the driver told them he offered me a Saturday delivery time, which he did not. I talked to the driver on Saturday and he was in Columbia MD making a delivery. Poor service and dishonest driver.

I went back and forth explaining this is a wood table, expensive table and a filler would not only fall out but it wasn't acceptable. After going back and forth getting nowhere, I asked for a managers contact info. I received ** phone number, left several messages but never got a response, emailed ** back and asked for someone over ** because she didn't return any of my calls.....no response. It's been over 6 months I have no choice but to involve a lawyer and BBB.

I wish my son didn't fix the chair, we saved them money but we were having company over and didn't want my guest sitting on a ripped chair. Allied wants a cheap fix on expensive furniture - how nice of them...customer service is awful, you will fight to have repairs done....not worth the headaches. The year before, I moved with United Moving. Although they damaged my furniture they fixed everything with no arguments. Don't make the same mistake I did, FIND A RESPONSIBLE COMPANY TO MOVE YOU. ALLIED WILL, ONE, LEAVE YOU FRUSTRATED AND UPSET EVERY TIME YOU LOOK AT YOUR DAMAGED GOODS.