All My Sons Moving & Storage Reviews

AMS did give me a $500 refund but as they were at least $1,000 more to begin with, that was a drop in the bucket. Arrival day.... the truck left around 8 AM from their Ft. Lauderdale facility and arrived in Gainesville at 3 PM. They unloaded until 7 PM and then were told to drive back to Ft. Lauderdale that night putting them back by 2 AM earliest. That cannot be legal! I will say the guys worked hard but their inexperience left a hole in my leather sofa, they did not screw my bed together and the pegs almost broke when it came apart.

I had a pull-out sofa, which I had told Brett (AMS salesperson I had). The guys had not experience taking or putting it back together and it was not done correctly aside from the guys having inappropriate tools. ANOTHER BEWARE....get a copy of the contract beforehand. Any arbitration is out of TEXAS so it is not worth filing a claim even if you have one, unless you are in Texas. DEFINITELY NOT WORTH THEIR CONFIDENCE NOR THE MONEY. YOU WILL NOT GET WHAT YOU PAID FOR!

3. Packing and moving

After getting quotes, selected All My Sons for the packing only. I talked with Chase ** on several occasions to ensure that the days were straight and that the services would be packing only. Chase had done a Zoom call walk-through to provide the quotes. He was informed that all boxes and paper were already purchased, that labor would be the only requirement. The original quote from June 17, 2022, was a guaranteed not to exceed $1448.35. Then, on the Sunday evening before the AM Monday pack appointment, I suddenly get a flurry of text messages and calls saying that a new signed quote is required by the office manager, one which now has higher hourly labor charges, plus fuel charges, plus an additional laborer, plus additional materials – and the charge has risen to over $2200!!

I called Chase, who said that was just a top charge, not what would be charged, but the paperwork needed to be redone for some reason; “just sign and we will straighten out later”. I now had less than 15 hours before the packing should begin, so took Chase at his word and signed. On Monday morning, 4 male packers arrive. I informed them that all materials were in the garage – small, medium, large boxes plus dish boxes plus wardrobe boxes. Tape and paper were in the rooms already. I told them that I might not have enough tape, so would expect that charge at sign out. What was really charged later turned out to be: 5 dish packs @ $14; 4 wardrobes @ $17; 5 mattress bags (even though only two mattresses were in house and neither were in a bag!); 11 other boxes in various sizes, and 25 lbs of newsprint even though unopened paper was still remaining in rooms!

He proceeded to call back at 7:04 am and said “come on you can’t be serious can you?” YES THAT'S THE MISINFORMATION I WAS GIVEN YESTERDAY! You need to train your employees better as he was extremely rude and go back and listen to that call. My phone number is **. As a result I hang up on him I will not be disrespected! I want my $100 deposit back and I will never EVER use this company as that was HORRIBLE CUSTOMER SERVICE from beginning to end in my experience just on the phone alone. -Chalon **

They broke our Maytag washer and dryer which are now unusable. Because their policy is to not repair anything and leave everything wrapped until you receive their settlement offer, we had to go and buy another washer and dryer. It took them 10 days to respond with an offer. Also broken were 2 lamps, one was a vintage ornate lamp. They broke the leaf to our dining room table, tore the bed lining off a new box spring, dented the side of our new Samsung refrigerator and scratched the facing of it. Offering .60 cents a pound to move you is unrealistic. No one should have to worry about moving much less damaging items you entrusted to their care. They did over $1500 of damage on top of charging us over $2000. If that sounds like a good deal go ahead and use them.

On Sunday morning, we never heard anything and at 9:00 am we call to see where the crew was. We were told by the local manager that the crew overslept. Then we texted the coordinator and she said she would call the office. No one got back to us so we called the National Sales Rep who we worked with to book All My Sons. He wouldn't answer our calls. Then the coordinator stop answering our calls. Finally, at 11 am the local manager finally answered our call and said they weren't coming and "all their crews called out". All My Sons not only no showed us on a scheduled move but they also weren't even going to call us and tell us. They also weren't going to give us our deposit back till we disputed it. No one from the company has reached out to apologize or see what they can do to make it better.

I put in a claims packet and only received 250.00 for over 600.00 worth of damage. A claims representative never spoke to me but sent a document asking me to sign and send it back or they will cancel the claim. In the middle of the print was a settlement for 250 dollars. I'm frustrated and overly tired from moving with toddlers, the last thing I want is to worry about is reading fine prints. They will not work with me because they said it's a closed case, I should have caught it sooner. Very deceitful and poor communication. Do not use this company unless you want pay for damages. They are counting on you being too busy to read the fine print.

5. And CARLOS CONTINUED TO SHARE ... SINCE I CONTACTED HIM, HE'S PLACING AN ADDITIONAL 30mins TOWARDS THE FEE!! 6. Now the movers (whom I believe are workers with good intentions) are stuck with having to share to bad news.. 7. Movers were instructed to drop off my items back at the original location if I did not pay NEWLY INFLATED PRICE OF $799.26. 8. Movers left with my items. This company doesn't deserve to be in business and their in charge are completely unprofessional. Good luck if you choose to use Carlos and ALL MY SONS.

When I called to complain shortly after they left, the crew chief promised to return in a few hours to complete the work. He never returned and refused my repeated calls to his cell phone. I called the office to complain and was told to make out an insurance claim but the form was impossible to fill out due to demands of documentation I had already supplied. The crew chief also solicited a tip of $50 per men with a crew of 5 men. DO NOT hire this company. They were terrible, at least referring to the crew who moved me.

When it came to unloading our boxes, the Movers shot them down the truck ramp like luggage handlers at the airport! One after the other, the faster the better, with NO regard whatsoever for those with the contents marked as "FRAGILE" or "GLASS". Boxes came down on their sides, as well as upside down. Let us not forget about those boxes that simply tumbled completely off the side of the ramp and smacked onto the concrete without any concern by our Movers! The home we were moving into was being renovated. The men working on the job site stopped their carpentry to help unload the truck because they couldn't believe the shoddy fashion in which our possessions were being treated by the All My Sons Movers.

When the Movers left our home, a handmade glass cabinet was left standing upside down. Boxes marked "Fragile" were left on the BOTTOM of huge stacks of heavy boxes, besides being left upside down. The Movers showed absolutely no care whatsoever in how they left our possessions! I will NEVER recommend All My Sons Moving and Storage. Ignore what the front office tells you because when the movers themselves arrive, they will treat your possessions like they are worthless!

Then due to bad packing by the first set of movers they had to get a 2nd truck the next day further delaying our move that impacted timeline with our employers. We went with All My Sons because of the private truck where we knew only our stuff. PLOT TWIST - they unloaded our 2nd truck and used a 3rd party ABF shared semi truck which moves commercial items WITHOUT OUR KNOWLEDGE OR ANY AUTHORIZATION. Believe there’s some interstate commerce laws broken or straight up stealing our items and moving it with a vendor we never knew about. Items on 2nd truck showed up a week later and 90% broken which was our most expensive. Bed, frames, TVs, mirrors, family heirlooms, computer monitors, Peloton, shelves, mattress bag opened and debris from commercial items on with our stuff. Not even a bulkhead to protect our residential items.

I asked them to bring one wardrobe box for my move at THEIR suggestion. I had a few items in the closet I wore during the week. The team at All My Sons told me over the phone that they'd have a few extra boxes and their prices for them were the same as Walmart so it made sense to let them box a few items (like backpacks and bags). My afternoon move arrived at 3:45PM -very late, and began the $199 per hour clock while I was asked to initial and sign my life away. Why can't this document be sent in advance? Why am I paying a moving company for time to review something that requires my initials in about 30 different places? There is no time to read, and I learned that's what they want. They want you to simply sign. They were so late, I could not stay to supervise the move- but I was initially there.

At no time did anyone tell me my move might cost more than the quote and they walked my one bedroom apartment before starting the job. In fact, one of the movers looked around my apartment and said, "this is easy. We should be out of here in an hour and a half". I had to leave to get to my new place and grab a FOB in order to let them in at arrival. At no time did anyone from All My Sons call me to tell me what they were doing or how much my move wound cost behind my initial estimate. They took extraordinarily long. Again, no one communicated to me during this time. I called to ask where they were as I waited at my new place. They finally arrived about 8:30 PM, going 21 miles. I had to pay before they would unload- this was the first time I learned the charge was $1521!

$187 for gas (let's presume the truck gets 10 miles per gallon. Really??) $190 for packing supplies (Walmart pricing?) $199 for travel time of one hour (ok). 4.75 hours to move at $199 per hour. I call **. How much stuff did I have? It took me less than an hour to completely unpack my things the next day. I don't have a lot. My own wardrobe boxes, that I packed and sealed, were opened and items were thrown in. My clothes were off the rod and bunched up at the bottom. My TV stand was broken during the move. The lead tried to suggest it was like that- then finally stated I could file a claim (at 60 cents per pound- why even bother?)

I have moved 10 times in 12 years and this felt like a complete rip off. The company does not care and points to the pages of initials I completed but could not read through, and the final signature I had to provide for them to unload (pay or they won't unload). They don't care. I work in an industry where people move every day- no one can believe what they charged me. Families in three bedroom houses paid just a bit more AND I DO NOT HAVE A LOT OF STUFF! After so many moves, I've downsized so much. I was not expecting to pay nearly twice the price of the starting quote.

This all felt very shady to me. I don't feel their communication is ethical. In the 4-75 hours it took them to move my items, no one could verify the price? For that amount of money, I would have thrown a lot of things out and bought new. And, again, I don't have much stuff and most of it was packed. Not one phone call from them to review a change in price. However, I was reminded several times to tip by sending cash through Zelle. I can't recommend this company - if for no other reason than for it's deceiving quoting practices, because they are unethical-but there are many reasons to avoid them. Basic communication is common courtesy and easy to do, unless you're making your money on bait and switch practices.

At the time of the charge, they charged more time for a partial (no large furniture) move out of a 1-bedroom apartment than the same size crew moving out of a 3-bedroom apartment. They just sat around. Then they refused to edit the estimate of materials moved - nearly TWICE as expensive as what they actually used. I had to call their head office from abroad before they would itemize, and the materials cost dropped by nearly half. Then my agent went back to the apartment, and they had blatantly ignored the packing list they were given. They left art on the walls, towels in the towel racks, wastepaper baskets, cutting boards, countless household items that were SPECIFICALLY mentioned in the packing list not to forget. ART ON THE WALLS.

This team was horrific and completely took advantage of the situation today, and the main office refused to acknowledge their behavior and tried to pass off responsibility from one member to another. "If you have a problem, call Sam." "No no, if you have a problem, call Chris." I had nothing but problems today. Movers beware. Save your money for a lot that will do the job properly and not gaslight you about their blatant misbehavior afterwards.

Richard

They wrapped up around 5, but of course as I expected parking was nightmare. The move from my current residence and old residence is exactly 0.7 miles, but they were stuck in traffic for more than an hour. They finally found a place to park, and before they unpacked I was told that my total cost would be $992 dollars! Let's do the math, 2 hours to pack, 2 hours to unpack totals $556, keep in mind I made a deposit of $100 dollars, so my total pay out should be close to $450-550 including taxes.

One of the movers put Tim on the phone that stated he was the owner. He stated that I owed close to $200 dollars extra for gas which I was never informed of on front (wait the move was .07 miles and gas cost $200?), also I was being charged for supplies. Again when I scheduled I was never informed of this and asked Tim, where was a contract stating these additional costs? He admitted that he didn't see that a contract was ever sent to me but we could settle things if I paid the driver $700 in cash to get my furniture unloaded. He said he would see if he could give me a credit the next day, but of course I never heard back from him.

I went to bed extremely frustrated and exhausted as I became a part of the moving team because I wanted things wrapped up and to be done with this nightmare of an experience. I went to my former residence and in shock I discovered that several boxes, tables had not been moved. I took a video of this and sent it over to Tim, still no response. So day 2 of my moving experience kicked off with me and a friend moving the remaining items. Lastly, I did have an item broken and the mover did apologize for breaking it. Please and I repeat, please do not use this company. Oh, to put the icing on the cake, I finally received a copy of the contract (BOL) later that night after the move. I'm hoping Tim is a man of his word and will issue me a refund, or someone from this company will. Worst Moving Experience EVER!!!

Things were broken, a chip in the glass top kitchen table, my glass top work desk because things were pulled apart and went missing where it was all packed together for easy assembly, and now I can't use that desk at all, a house warming gift I got for my wife before the move is just gone. I found a broken thick glass vase that has the bottom corner broken off, but when I emptied the box, there was no glass...where'd it go? Probably with my wife gift. Things are missing, likely stolen because they are nowhere to be found. I was treated badly by the movers, then when I called, I was treated badly by Alex, a manager. I asked to hear the call to support my claims, he stated that they don't record the calls.

This meant additional money had to be used to rent a unit. They moved the belongings and after all of the drama, the move still cost $1100 (WAY TOO MUCH). This was an ALL day process and All My Sons never took any responsibility. Since the move, I’ve been trying to speak with Leona, the Customer Care Manager at headquarters to seek compensation, but no return phone call. Overall, the moving experience SUCKED. Not timely, not apologetic, and overpriced. Employees of the company should be required to verify where they are going prior to the moving day and disclose the company protocols.

You're telling me you charged me $301.00 in gas. I get gas is expensive and all but that is the biggest rip off ever! Now would I hire just the 2 guys that moved my stuff, yes I would, they were very sweet and efficient and hard workers but I would never ever call this company again! Money hungry, rip off, worst experience EVER!!! And no one from the company will return my calls but I figured that would happen! Because there is NO answer as to why I was charged 301.00 for gas!!! This company is a joke!!

2/5/2022 Move # 1 – The move went pretty smoothly, and the crew worked very hard, except it did cost a lot more than I expected. I was originally quoted 3-4 hours, $199/hour, 3-man crew. In addition to the 15% fuel charge and materials. I figured about $1,500, however it was $2,600. They sent the 4-man crew at $249 and said it would be cheaper in the long run.

The main issue is that we were going to do a walk-through, however, the foreman was so insistent on getting a photo-op in front of the truck with the crew. Once we did that, they just took off without a walk-through. When I went through the house, I was very disappointed that my tv wasn’t put together. I needed it to be put on the base and put on the dresser. I don’t have the tools to attach the base and the tv was too heavy for me to lift. I texted him but did not receive a response. I had to hire a handyman to assist me, which cost an additional $60. I just chalked this up to a bad experience and was glad it was done.

2/12/2022 Move #2 - Moving from a 900 square foot 2-bedroom apartment to a townhouse. 15 minutes of travel time between the 2 homes. Not a lot of furniture, mainly boxes and bags. Everything was bagged and boxed up prior to the movers showing up. We were quoted 3-4 hours, $199/hour plus the 15% fuel change and materials, total of $640.00 + materials. We budgeted about $950 at the most. ISSUE – The movers took almost 9 hours and it cost $2,360.40. It should not take 8 hours to move a 2-bedroom, 900 square foot apartment. We were even charged a .25 overtime charge.

The crew moved so slow; it took 5 hours just to load the truck and 3.25 hours to unload. It felt like they were moving slow to make more money in the labor charges. Unfortunately, they must be paid prior to the truck being unloaded, our belongings are held hostage. There is no way to dispute the amount being charged. Calls were made to the supervisor during the move to complain about move, nothing was done, and he was not willing to do anything about the charges. After numerous calls and promises, there has been no resolution.

My response "Scott, we discussed that Friday is the date". I advised him I would call him back after 8 am. I called and emphasized that his last-minute call was causing me concern! It suggested their lack of preparation, and I queried if I should make other arrangements. Scott assured me that I had nothing to worry about and he emphasized a three-person team would be there to move everything.

The movers arrived on time at 1:40 pm and the supervisor arranged payment at 1:55. I then asked of the two employees where the third mover was, and they informed me it was only the two of them! Within 30 minutes it became apparent these two neither had a sense of urgency nor real willingness to do the job appropriately. I expressed concern that we were not getting enough of the items into the elevator and we (myself included) would have to pick up the pace. The gentleman's response was to break eye contact. Concerned, I texted Scott "Scott, the 3rd mover would have made this a bit more streamlined. We're not making good progress" (2:28 pm).

Attempting to get efficiency from these 2, I said to one of them "I'm sorry if I seem stressed out. I just want to make sure we can get this done so I don't hurt myself lifting things into the evening and weekend". His reply was that [my earlier comments] “didn't bother him”. Unfortunately, when the job was "complete" Scott's phone call to wrap things up was handled with his own lack of professionalism.

Upon stating he "didn't charge me for going over the time limit", I commented that upon my realization he didn't send three movers I was forced to become physically involved in the process and I re-stated the initial concerns I had vocalized several times during our conversations. He offered no response and it was evident there was no desire to empathize with, nor attempt to resolve, the situation. When the silence was prolonged, I said "Scott, please call me back in 30 minutes. I am going to collect my thoughts and I would like to speak with you, or someone at All My Sons who is willing to listen to my perspective on what went wrong". He said he would call me back. I received no call.

Broken glass was left hidden behind a door in the public hallway. After the team left, I walked down the hall to discover an orange water bottle that belonged to the mover which had been left in the hallway. In addition, a shattered glass coffee table surface appears to have been hidden behind a hallway door in the opposite direction. Upon realizing the glass was my coffee table surface, I was quite bothered that I had not been advised, and clearly that they lacked concern for the safety of other residents. Who wants first-day trouble with an HOA for leaving dangerous broken glass about? Elderly neighbors use this hallway for exercise. Residents are entitled to a hallway free of garbage and broken glass. Transparency on this issue would have been much more professional.

Door damage and carpet tear: None of the furniture was arranged or set down in a reasonable order during the move. A furniture leg appears to have torn the carpet because the item was dragged, instead of being placed, a few feet further into the room. Multiple requests for "COI" CERTIFICATE OF INSURANCE Over the course of February 16 - 23rd, I had to follow up by phone and email multiple times to request COI be sent to my new HOA. Each time I communicated with AMS (in both email and phone) I provided the HOA's email address.

Move was supposed to be 6 hours total (3 on each end) including packing. Move took over 17 hours over 2 days. Left my clients sleeping on the floor of their new home with virtually no essentials. 3 children (btw). 90% of the house was packed already so company only had to pack 10%. Threw random items together in massive boxes with literally no regard for their belongings. Packed glass lamps, with crayons and bike helmets with rain boots. Used zero packing material. ZERO! Broke a loft bed and a Sleep Number bed and many small items. Will take no responsibility for any other this.

I called and spoke with Brad who told me he was the owner. Did not care one bit about my dissatisfaction. Completely uninterested in hearing any of the issues. I am so disappointed in this company. I do not take leaving bad comments/reviews lightly. If All my Sons would have done the right thing and compensated my clients for their damages, I would not leave such a review. DO NOT USE THIS COMPANY!

We had over $10,000 worth of damage and then they tried to tell us they only would owe us $.60 on the pound for destroyed antiques and acted like they were doing us a favor to refund us only $500 for the extreme damage and lack of consideration for our property. Of course the salesman disappeared quickly once he heard the nightmare we were experiencing during the move. I would tell everyone I know never to use this company are a bunch of hacks and should be put out of business!

I trusted this company with my things that I saved for years to buy. I have a lot of expensive things and mirrored furniture that they assured me that they would handle properly. I was charged over a thousand dollars for 4 hours work (1 hour waiting on the cops to arrive). I paid to have my things mishandled, broken, and held for ransom. This is the first time I’ve ever had anything broken during a move. The workers were disrespectful and unprofessional. They damaged my things and the physical property that I moved into by rating the security gate and knocking down trees with their truck. Not once did they apologize for their behavior. I DO NOT recommend this company to anyone that is looking for professional movers. It ended with me calling the police on them to ensure that I received all of my belongings after they got paid in full.

The Driver made questionable decisions at best. They came very close to running into the cars parked in the parking lot. They blocked several cars in when there was plenty of empty space elsewhere. It didn’t make sense and when I asked them to move, I was ignored most to the time. See images below. At one point, the driver parked at the front of the condo blocking most of the entrance and wanted to unload my washer and dryer, go thru the security gate, wheel them (with a hand truck) all the way around to the back of the property and place it the storage area in the basement.

The driver ran into trees, tearing off branches, while backing up from the front of the condo entrance, to the back where they had to unload the storage items. Also, he hit and grazed the security gate as they were driving thru on their way out after completing the job. My neighbor, on the second floor, yelled, “Stop that truck!” When I looked back I saw the entire gate rocking back and forth. The police were there and told the movers to “Get out of here…” The driver stated that he should sue the gate for hitting his truck. Unbelievable.

I believe that they ran the time up by delaying the job. They unloaded the storage areas 1st, then the things inside of the condo, then had to go back to the storage area to unload the rest. Totally unorganized. It took 4 and 1/2 hours to complete the move of a one bedroom apartment with no bedroom furniture, 4 men and 2 trucks. About an hour of that was waiting on the police to come. After they drove to the front of the condo for the second time, they informed me that they still had my washer and dryer on the truck and would have to go back to the back of the condo, thru the gate again to unload it. It made no sense except that they were holding my last items to ensure that they got paid even though my debit card was on file and I had made a security deposit.

I didn’t trust these guys to completely unload my washer and dryer and insisted that they call their manager. No answer, so I called the police. There was an argument and curse words exchanged. How unprofessional. There is a statement in the contract that says that payment is due upon receipt of all items. They chose to follow the other statement that says they get paid Before all items are unloaded.

It took me 2 weeks to pack my one bedroom apartment by myself. I am a disabled veteran for my back, legs, and eyes. I suffer from pain everyday but I pulled everything out of the bedroom & bathroom areas and placed them into two separate areas. The things that would go into storage, had a red sign on it and placed together in the dining room. The only thing that was not packed was my smoked mirrored table and my 55inch TV. I left that up to the professionals I hired to help me. They broke my mirrored table. They broke several of my dishes. With all of that, they still brought storage items into my condo and I have no way to move them out unless I hire someone else.

Because I have trouble with my vision, I rely on verbal promises and statements. The lady that booked me for moving misinformed me of what these movers would do. She assured me that they were at my disposal and would do what I need of them because they were paid by the hour. But, when they got here, they declined to help me unpack everything and take all of the boxes with them (even though I was promised they would).

When the movers first got there, which was at 3 pm, they started moving my things and about halfway thru, they produced a contract I had never seen before on an electronic pad. I signed not reading the entire thing but was under the impression that they would take care of my things and deliver them to two different areas in the condo I was moving to. I didn’t get a copy of the contract until the next day. I feel that All My Sons Moving Company took advantage of me and used unethical practices to obtain my money. I am left with filing a claim for things that were broken that aren’t even sold anymore. They are permanently lost and destroyed. No person should have to go thru this humiliation and disrespect.

And they were in no hurry either. A move that should have taken 4 hours took 6, because they charge by the hour and as much as I pressed them, they would not give firm price or max number of hours. That one is on me because we didn't book anything better sooner. The final straw was when the movers demanded a tip at the end and wouldn't leave until we gave them one. $1400 and we're half-way through unpacking and have already probably $500 in broken stuff. I wish I had done the move myself. Now I'm in the process of filing claims and after 3 phone calls I still don't have a claim form to file. Can I give negative stars?

One guy tried to bring the dryer in through the garage door which was way smaller than the front door and ended up denting the garage door. The same guy then proceeded to drag the dryer on the new house floors into the laundry room until I looked at him and said, "ummmm you are scratching up the floors!" He looked at me and said, "Oh sorry". As they were moving the big wooden dresser into my bedroom, they put a big gash in the wall and did not even apologize. They were in such a hurry to get things moved into the house, we had 3-4 people bringing things in so fast and we were only two people, we had to tell them to slow down so we could figure out where things were supposed to go.

Half the stuff was supposed to be put in the garage and we told them that from the jump and my husband explained that to them and showed them what was to be put in the garage but they tried to be EVERYTHING in the house and then had the NERVE to say WE were unorganized! Really? What was unorganized what all of them trying to bring EVERY piece of furniture up in this house when we told them from the jump what we going in the garage and then you are going to get an attitude when you have to take it back out...Ummm I don't think so! I am the wrong redhead to mess with, especially when you damage BOTH MY HOUSES AND MULTIPLE PIECES OF FURNITURE AND ACT LIKE YOU COULD CARE LESS! Worst moving experience and absolutely not worth the $3000!!! Again, don't waste your time or money!

They then blamed the number of items and said they had to get to another job. We told them even though we had done the same move prior, we could use a U-Haul for any extra items. We were clear about the size of the move from the beginning. They were trying to change the narrative and avoid responsibility. It was obvious from the morning call that they did not have the capacity for the job. From that call in the morning to the moment they arrived they did not want to do the move. They made no effort to problem solve. There was no apology, no customer service, no acknowledgement of wrongdoing of any kind. They canceled our contract on the spot and left us high and dry with no help to move. Moving is stressful and expensive. I would implore anyone to use any other business than this one. I informed them that I would be reporting them to the BBB and write reviews to help other customers steer clear of their business.

My husband rushed back to them and once he got there the three man crew one of the guys was allergic to cats and the others were complaining of how much we had. I got a call from Trace in that office –who is highly unprofessional and his only way of dealing with anything is to hang up on people. Come to find out the only thing I left out (by accident) on the 3rd confirmation I made was our gun safe. When the movers were sitting there for over an hour complaining- about the company (All my Sons) and telling him they were not going to move our boxes which were told from the beginning that were to be moved. No work done still at this time, Trace has hung up on me and my husband at least three times a piece.

I work for a title company and I know that customer service is important to me and should be to your company but we never got to move on Saturday nor did anyone call us back, we had asked to speak to the general manager and still have not received a phone call. This is the worst experience I could ever imagine. I expect a refund of my deposit as no one other than Chase there was helpful at all. He even said to us if it was his choice he would refund us the deposit for what we went through. He has seemed to be the only one to even call us back. Trace is awful and should be let go, his customer service skills are ridiculous! Also your general manager is not calling back and just avoiding the whole situation.

I expect this to be made right! We still have not moved into our home and your workers complained over an hour about some items that took him and I 30 minutes to load up. I expect a call back from your corporate office on how to rectify this situation. Also the guy that was allergic to cats told my husband he has a moving business on the side and can move us for cheaper. (Is this the kind of people you want running your company?)

When moving day came (Sep 2, 2021), AMS sent a truck that was much too small for the job, no blankets for padding the furniture, and an inexperienced crew that couldn’t handle my heavy, solid wood pieces. They put holes in my drywall and numerous gouges in my wood floors, and they failed to load about 20 pieces of furniture that were included on the inventory sheet that was part of the “Binding Estimate”. They failed to adequately wrap and secure the furniture when loading the truck. As of result of their negligence and incompetence, many of my expensive, heirloom pieces were badly damaged in transport. And, an antique chair mysteriously vanished from their truck while en route to my new home!

Chris, the owner of the Cherry Hill NJ site, was rude, dismissive, unapologetic and had the nerve to charge over $1000 more to move the remaining items even though it was their mistake and his responsibility. This forced me to rent a U Haul last-minute to personally move the remaining items myself. Now I am dealing directly with the claims department at AMS Corporate in an attempt to resolve the loss and severe damages to my property. Neither Chris nor Rick would return messages or phone calls.

I had purchased additional insurance prior to the move but I think that was a joke. I do not understand how AMS headquarters continues to allow the Cherry Hill NJ site to operate in an egregiously unprofessional manner that sullies the entire AMS reputation. Save yourself the aggravation and heartache, and go elsewhere for a moving company!

At that time, our son was in terminal illness in a different city. There was no way we could supervise the second moving. We had to ask a neighbor to open the door for us. When we flew to Charleston to receive our second batch of furniture, we found several pieces missing. They had to go look for them. It turned out some of them were left in their storage. And others were left at the house. (We had to hire people to discard them, because we had to stay with our son). So we had to set the date for the third moving!

When we flew back to Charleston to receive the missing pieces, we found our expensive dining table badly damaged (see photos 1, 2 and 3). Some places were chewed by rodents, the table top fell off plus chipped because they dropped the whole thing! We also found out our vintage patio furniture was left behind. Again, we had to ask people to take them away. We contacted the company and was very poorly received. They said we signed the contract and couldn’t hold them accountable!

On the other hand, in the new address, they broke the wall (see photo #4) and scratch the floor in multiple place. One of them is shown on photo #5. We filed claim for damage. They paid us $350 in total! They asked for the receipt of our furniture. We couldn’t find it after moving. We have moved 5 times in the past 35 years. After the happy experiences of previous 4 times, this one was a shocking nightmare!

Then they tried to tell me they couldn't offer any discount for the inconvenience which I eventually was able to negotiate $15 off per hour and only sending two workers instead of three. Pretty insane that being the owner of the facility that is all he could offer, but at that point I just wanted to get my stuff so I agreed. Then they arrived with my things, they were all nice and the move went fine until I found out that they broke my TV stand and it was completely destroyed. Additionally, things were missing which they were then looking for in the truck. Both of these things took an extra 30 minutes for them to deal with... which the company then tried to charge me an extra $100 for this extra 30 min and I declined after everything I'd been through. I told the truck driver why and he agreed with me that I shouldn't pay the extra money for them trying to deal with the broken/missing items, AND confirmed that the forklift was definitely not broken.

I then filed the claim for the broken TV stand (they broke other small things too but I didn't bother because of how difficult they are to work with), and a month later they come back and said they won't process my claim until I pay the extra $100.... I tried to call and explain the situation to the corporate office, but they said they couldn't do anything and only the local company can only waive the extra fee... but that they would call and get back to me... Of course they never called me back. So I called the local office to try and speak with them (for the 20th time at this point probably), and he did not care AT ALL. Per usual, he was short, rude and did not care that they broke my stuff or that I shouldn't have to pay for the time that they spent trying to find/fix things THEY BROKE/LOST. If you've made it this far... I am impressed and probably means you were still considering using them. I hope I have saved you the trouble and you WILL NOT give this company any of your valuable money.

Moving can be a stressful experience, and these guys actually made it fun. They were upbeat all day, fast, with a work ethic that went above and beyond. The day was actually enjoyable because of their personable approach. From the office, Lauren communicated perfectly and always in a timely fashion. Anyone who engages All My Sons would do well to request Will, Chais or Anthony for part of their moving crew. You couldn't do any better!

The company throws a lot of good jargon out to the public, but my experience is they make no effort to meet their standard, and when called on it, would make no effort to reasonably accommodate the customer for the inconvenience. On the website you will see phrases like “count on us for a stress free moving experience” (video), “quality matters…we own what we do”, and most laughably, “you have enough on your plate so relax, we’ll take care of everything” (video). The have a great set of values, six in all, but I saw no evidence of those in play.

Before All My Sons arrived at my home, I had already moved all of the small items. I spent two weeks packing and moving dishware, collectibles, clocks, etc. Virtually all that was left for them was furniture and large tools in my garage. There were a few boxes and odd items like vacuums, but nothing out of the ordinary. I also had at least two conversations with them prior to moving day about what would be moved – two beds, one of them a murphy bed I disassembled to make it easy, a loveseat, a couple of China cabinets, dining room set and chairs, - normal furniture. During these conversations I was told to expect it to take about 5 or 6 hours to complete, which sounded reasonable since I was reserving a three-man crew. I was assured their people were well trained and experienced. Too bad for me.

When the crew arrived, the lead told me it would take about 4 hours to load it all up. No problem with that, so I stepped aside and let them go to work. It quickly became apparent to me that the crew was slow from the start. The two helpers didn’t seem to know what to do or where to begin. I began to watch them more closely and noted the helpers did not seem to understand material handling very well. (I worked several years in warehousing and have been a safety professional for many more, so I know a thing or two about it.) I began to work more closely with them, showing them better ways to move items, ways that reduced stress and had a lower chance of hurting someone or damaging my furniture.

Most of the time the lead was on the truck arranging items as they were brought out of the house. At about the 3 hour mark he came to me to say that they would not be able to get all my stuff on the truck. Now mind you, this is a 26 ft box truck, not a small piece of machinery. I took a look at the truck and immediately recognized they were just putting things in, they weren’t arranging anything for efficiency. There were voids in the space they had blocked with large items, small items were loaded in before big ones, leaving less room to stack and arrange. I explained this and they began to unload/rearrange the truck. I began to question their experience and that is when I learned the “highly experienced, capable crew” sent to my home consisted of a lead with 1 month of experience and two helpers who were being trained. One of them had a week under his belt, the other was experiencing his first day on the job.

At the 6 ½ hour point they were through with the loading. This is way beyond the 4 hour estimate, and keep in mind, they charge by the hour. At this point in the process I had already progressed from being the customer to being a manager, and had been on the phone with the local office to let them know the process was not going smoothly and that I was not happy with it. Most importantly, I was not happy with the company – the crew was not to blame for what had transpired so far, they were working hard, they just did not have the experience, training, or leadership needed. Certainly not enough to warrant $206.00 per hour plus materials.

When we arrived at the storage unit to offload they calculated my billing based on the time expected to complete the job. They have to collect the final amount prior to offloading. I was told the expected time to finish was 7PM. They started at 9:00AM, so we are talking 10 hours to complete an hourly job I was told would be done in about 6! I looked at the situation and realized, based on my observations of the loading process, they would not be able to complete it, not by themselves. At this point I became a working supervisor. I directed most of the unloading and stacking, and did a lot of heavy lifting. It was not what I paid for, but it was the hand I was dealt so I did what I had to do.

I followed up the next day with a phone call to the local office to let them know about my experience. Their response was a paltry discount of $237.93. This against a $2800.00 bill for a service where I had to go from customer to manager to working supervisor to get the job done. I suggested a lower rate, one that reflected the lack of experience and training - $160.00 and hour. After all, their competitors charge about this for their experienced crews. I was refused. I believe I was overcharged for something I did not receive – an experienced, efficient crew and the peace of knowing my move would be handled without needing me to get involved. Seriously, Two Men and a Truck provided better service at a better price when I moved into the home 3 years prior. I only wish they had been available during my schedule for this move.

When I questioned them, I was directed to speak to manager Doug who only interested in reiterating the contracted rates. Had he bothered to hear my concern, he would have heard I agreed with the hourly rate but had serious questions on how long such a simple move took. This self purported "God fearing" man then had no issues stating I had 10 minutes to pay before an additional hour of time, which smacks of extortion. When I asked for the number for complaints, he simply said he was the complaint line but would give me a number to call. He was not able to resist telling me that the number "may or not" go to him. If this company was honest in the amount of time it should take to empty a sparsely furnished 700 square foot apartment of furniture, this would not stand.

I said “wait, I haven’t even cancelled my move…. But that’s ok, go ahead and cancel.” I was not irate, I didn’t yell, but I was asking questions and making statements because of his lack of accuracy with our move. I told him now I only have three days to find someone else and he said “well I’ve been calling you.“ And I told him I returned every call. He accused me of not returning his calls. So when we hung up, I called back and spoke to the gentlemen who answered my call before and asked him if he remembered I called and he said (and I quote) “yes ma’am! I personally gave him your message myself.” So not only was PAUL rude, impatient, and lacked experience, he accused me of lying by saying I never returned any calls. I will NEVER use a company that doesn’t treat me with respect.

Finally, after they couldn’t complete the job they said they would hold what they had and come the following business day to collect the rest, but charging us for storage (2 days) in the process. I negotiated the storage part to zero but was charged the next day almost the same amount as the first day. $1479 the first day and $1208 the second when it should have been completed in one day as that was the agreement.

Now let me back track. We booked this service back in February and no one ever came out to put an eye on everything we had we only had a virtual assessment which led to a to small truck coming which caused for the company having to come back for a 2nd day instead of having a 2nd smaller truck there at the time of the service. That is my bigger issue paying for a 2nd day of service that should have been done in one day. I have emailed the local company and corporate and gotten no response. Please don't use this company especially in Newport News, VA.

Never got a call and then was told that they may not show up today! I told them absolutely unacceptable because we CONFIRMED OUR MOVE DATE THREE MONTHS PRIOR! We had paid our deposit in advance! She was rude then I demanded to speak to manager and placed on hold for 20 mins to then speak with an Alfonso. He stated the crew would have to finish their job from the night before and then asked WHY do we have to wait for a crew that didn’t do their job in the first place and why didn’t anyone call us?! Got the runaround and finally after 6 hrs of wasting the day waiting for movers they sent a different crew!

This crew shows up and tosses our things around, doesn’t wrap anything and the items we hired them to move are DAMAGED! Over 3k of furniture DAMAGED!! I’ve been WAITING for a response or call from the claims department for a WEEK now and not even an apology. They charged us $600 dollars for movers that did a ** job! And if you try to go on their social media pages to comment on their posts and post complaints they DELETE THEM! This company is the absolute WORST! I’ve never hired movers before because I feared this nightmare but our furniture was heavy and I needed help! I hired help and they ruined my belongings!!! This was the worst and waste of time and money! I posted all the photos of damage on my social media and GOOGLE review!

The movers themselves were fine, and if you are moving a big house it might be worth using them, but they advertise themselves falsely as an inexpensive option, railroad you on the cost with a bunch of fees that are buried in fine print, and then have a very talented complaints department who will waffle, sympathize, apologize and do everything they can to get you off the phone and exhaust you into just accepting the cost. I can't imagine they get much return business.

A couple days later, and ONE DAY before my scheduled move, the Boulder location Operations Manager, Jonathan Joe **, called me. He began the conversation by apologizing for not calling me sooner, as it is apparently their practice to contact clients on the same day they pay the deposit or the day after to schedule the moving time. He then told me they did not have my email or address on file. I provided that information and again notified him regarding what would need to be moved (the same information relayed when I first called to schedule). As we were preparing to conclude the call, I told him I wanted to confirm a final time that the cost is $430. He immediately became defensive and said something like, “I don’t know who told you that but that’s not even close. It’s going to be more like $750-800.”

This was almost double what I had been quoted before and I am on a budget, as are many people. I told him that, due to this change, I wasn’t sure if this was going to work and I needed to think about it. He rudely said that if I couldn’t confirm at that exact moment, he wouldn’t put me on the schedule. I expressed frustration over being contacted late to schedule, being quoted a higher price, and then being pushed to make an immediate commitment. Jonathan then proceeded to tell me that no one quoted me $430 and that I made it up or got it from a different moving company. I informed him that I only contact a single moving company – them and that I did not make up the price. I had actually written it on a notepad on the day I paid the deposit.

He again said no one from his company quoted $430 and I made up the price. His accusations that I was somehow being dishonest (when he was mistaken and avoiding accountability) led me to tell him the arrangement would no longer work and I requested a refund of my $100 deposit. He said he would not refund me because cancellations must be more than 48 hours before the move in order for a refund to be issues. I explained why this obviously was not fair – he called me late, he changed the price, and no one ever informed me of this policy (again, they didn’t have my email). He said it didn’t matter and he wasn’t going to refund me. He then said he was going to listen to the recordings (suggesting again that I was lying) and I told him to please do so because it would corroborate everything I told him. He then hung up on me as I was in the middle of speaking.

I have never had any experience like this with a business ever before. They called me late to change the price and then wrongfully withheld my money. On top of that, Jonathan spoke to me disrespectfully, repeatedly accused me of lying, hung up on me, and created a HUGE inconvenience because now my move out date is delayed. I was not met with any sort of apology but just afront after afront. This is outrageous and I will never consider paying these people again for the privilege of being treated like dog crap.

They started the day with the mover coming in and claiming my Golden Retriever was his! He kept asking where we got him from because he was sure our family dog was really his. It went from there to constant whining about how hot it was (75 degrees) and how giant my house was (3 bedroom) and how they wouldn't be able to fit it all in a 26' truck and that I'd have to pay extra for a second trip, but they wouldn't have time for that in one day anyway.

When that frustrated me, the movers went so far as to tell me that the "management" always does this to customers - over promises and under delivers, and that he and his crew had already put in their 2-week notice. He also offered to move my stuff "on the side" if I wanted them to finish the job. When I didn't take him up on it, they moved about 60% of the house, unloaded it in a storage unit and told me they'd meet me back at my home to get the rest, and never showed up. It left my son and I to move the remaining items, and parts of beds and broken pieces of furniture they had left behind. Obviously, they would not take my calls afterward, but they did charge me the full moving day hours. BEWARE!!!!

I indicated to the team, one high value item and signed paperwork to ensuring this was an item of care; the group ignored the moving recommendations- breaking in half a $5000 bookcase. The foreman then got angry at his mistake, shouting at my wife, causing my wife to leave due to the atmosphere. I was asked to submit a claim for the damage, All My Sons came back with a settlement offer of $250.00 not even 10% of the item and basically avoided all elements of accountability. In summary no respect for customers, no respect for females, no accountability on service. Avoid.

I later found out through another local customer whose property was destroyed by these sloths that All My Sons does not carry the insurance to cover damages. This was discovered by her lawyer! Again, I was told it would be taken care of by the on site lead worker. Obviously this is the standard ploy to placate a customer when damages occur! These clowns also took several breaks, stood around smoking, and even ordered in pizza! One individual even laid down in the snow at our new house and made snow angels! All on my time and dime! My nephew who was helping us was livid. Totally unprofessional behavior! This is the kind of moving firm that gives moving firms a bad rap. Stay the hell away from this disastrous company and hire one that has insurance!

When the movers showed up earlier than the window, they told me that they couldn’t move all the furniture that was on the inventory list. On the truck, was items from another move, which was rather surprising. Large items like a gas grill, were taking up space on the truck and prevented moving many of my furniture items. I had put wardrobes on the list, and those were not provided. And lastly, my Wooden TV hutch, Bed frame and China closet were damaged in the move due to the lack of packing material / wrapping – which was explained to me when I booked the move, and not securing the furniture on the truck properly.

When I called that day of the move about these items, I was told to fill out the damage form and to not worry about moving the remaining items in my home. The following day, I was told to call the 1800 number, then told to call the local office in Stamford CT. I was talked to rather rudely by Mike in Stamford, CT. He laughed about the experience, and wouldn’t assist. When I called Gary, he said he would assist in working between Mike and I to get the credit handled. My fiancé called Mike, and was told to give him a number for what it would cost for us to rent a truck and move my remaining items. We did that via email to Gary and phone call to both Gary and Mike, and our call was not returned by Mike. The call returned by Gary said he can no longer assist. I provided a breakdown with estimates. Nothing was done to credit me for moving my remaining furniture myself.

I contacted the owner regarding the broken items and questions regarding the cost differences and let him know that I had to hire more movers as his didn't take all of my belongings. He didn't bother to respond to my email. Although the owner was very personable when he gave me the estimate and I made a contract with him, I am really disgusted about my experiences with this company and wouldn't recommend them to anyone.

Unloading the next day in San Antonio was a different matter. The same men who loaded also unloaded our possessions. They worked very slowly after a 14-hour day of moving and driving overnight to the destination. My son made it clear that they needed to get moving. They got the furniture in the correct places and beds installed without problem. However, they unloaded and stacked boxes of kitchen pottery and glassware, china, and crystal three boxes high; we didn’t know what was in these boxes at the time because the descriptions were on the box tops.

We had them rearrange many of the boxes but the damage to contents was already done in the moving truck and during unloading. Many delicate items were broken or damaged: Four crystal wine glasses at least one hundred years old were crushed; two clocks were ruined; multiple pottery and china items were irreparably damaged; irreplaceable decorative candle stick (tapers) sets and figurines were broken. Items were apparently thrown into boxes without packing paper or plastic bubble-wrap with no regard for their safety. A flat screen television was destroyed by mishandling.

Even where items were not badly damaged, the quality of packing was terrible. Dozens of framed photographs and paintings were obviously dropped into boxes without any protective paper or bubble-wrap, taking no care whatsoever to prevent scratches or breakage. Figurines that were not delicate were simply tossed into boxes without regard for their safety. Computer-related electronic equipment was dropped haphazardly into boxes resulting in damage to a laser printer and a scanner.

Tools from my shop in the garage had been separated by me before the move into those that fit in my standing tool box and dozens of loose tools hanging on the walls of my shop. The tool box fared well. The loose tools from the shop walls were tossed into a four-foot-high wardrobe box, damaging several saws and other more delicate tools. A compound power chop saw weighing forty pounds was stacked on top of the rest of the tools and the box closed. The box weighed well over 150 pounds and was very difficult for me to move by myself. I had to cut out one full side of the box and watch tools cascade out of the box. Damage was common.

All My Sons has a damage policy that requires the damaged item and all original packaging. They pay 60 cents per pound of damaged property. My insurance carrier could have covered damage but the deductible was high. Regardless, the dollar value of irreplaceable items could not replace broken china and crystal glasses. The two managers at the All My Sons office seemed not the least bit disturbed about the quality of the job. After the job, I was shuttled from one manager with no one taking any responsibility for the bad job All My Sons had done. We had little recourse but to accept our fate. In short, protect your property and avoid All My Sons like the plague or Covid-19.

You may ask, "How did you not notice?". Well, I was the only person there and could not be on 3 floors at the same time. Also, I gave up on trying to remind them to pick up, fold, and stack blankets.. I could continue on this, but I will move on... If I had not had to drive half way across the county the next day, this would have been the end of their presence on my property, if not before.

What about when they tried to get away with charging me for "working" through a lunch hour. The day, as one might expect, did not improve after the "gratuity" comment made to me. After about 6 hours on the clock on what should have been probably a 3-3.5 hour job, at most, for anyone that takes pride in their job or a company that does not tolerate such poor work ethic. After this approximately 6 hours, I just wanted them gone, honestly.

Oh, did I mention that with a large number of moving blankets left throughout the house (including on the areas of the floors they damaged), and no beds put together, they said they were about wrapped up... I kind of sarcastically asked if they could put the beds together. I ended up having to give one of the young men the tools to do so...Anyways, I got them out of my house thinking that this was terrible and I would not recommend to anyone....That is until a little while later, when I was cleaning up what they failed to do all day, I uncovered the scratches....Now we can move on to how their "corporate" people treat customers.

The next day I contacted the company through a number they provided in a voicemail the day before. I only wish I had noticed the voicemail, and might have, had I not been having to help move my own furniture that I paid this company to do. I obviously will not include anyone's name, but I called and advised that I wanted to talk about some damage to my floors, I was immediately met with a wall of defense, and constantly cutting me off with saying that I needed to contact their claims department. Okay, so I said I needed to talk to someone that could help me, so I was put on hold...After being on hold for a minute or two, a person gets on the line, and I could hear the previous person I spoke to clear as day in the background...Must have been a hard call to transfer, oh about 4 feet away.

Anyways, this person is super defensive and trying to shut me down on any talk of them causing damage, so I just said I would find a number for their claims department and address that issue (more on that in a minute). Now, I brought up the crew trying to charge me for time they did not work (well, pretty much all day) by asking if the crew took lunch breaks. After figuring out the simple math, I assume the person new they could not get around this and they had to refund me the money they charged me for their lunch hour (more like 90 minutes at least).

Next, I contact and file a claim with AMS. It has now been 3 months going back and forth with them starting out literally offering less than $200 to repair a continuous brand new hardwood floor...They made an additional two insulting offers slightly higher after I rejected the previous, but not half of the cost to fix. Now they've stopped responding all together. I hope an executive of AMS has the fortitude to contact me to discuss (politely)

I was told that they would send some emails with helpful packing information; how to prepare for the move and some items that they would not move. The only email I received was the receipt for my deposit. As many of you might remember Texas froze over the week Feb. 8th. Due to this they first changed my move date to the 20th to accommodate the moves that were scheduled for the prior week. But then they called back 2 days later to move my date out even further to the 25th.

During these conversations about changing my date I requested the additional email(s) that were mentioned when I booked the move, the emails were then sent to me. Some interesting items that were in the email that were not previously mentioned were the fact that they add an hour of drive time for the movers to get to and from their location to mine, that there is an additional charge for moving supplies and that there was fuel charge equal to 14% of the labor and travel charge. Even with this previously undisclosed information I continued with the set move plans.

Throughout the booking process I was told that I could be the first move of the day and that they usually start around 7-8 and then it changed to 8-10 and then to between 9-11. The movers finally arrived at 11:45 when rain had been forecast for the afternoon for the past week. The movers came in and got to work. All My Sons states that they quilt everything to protect your items, but the quilts need to be held in place by tape, shrink wrap, etc., which is all the extra charge items in the email. 4 hour into the move we are not even fully packed up yet and I am being told that the truck is not big enough and we would need to make a second trip if we wanted them to move everything.

When I called to let their office know about the situation, Chris told me that it was not uncommon for a move of my size to take 6-8 hours, double the time I was had been quoted all along the way. He said that they would take the first load over, unload it and not charge me for the travel time of the second trip. On the first load the movers simply put everything in the first several rooms, saying that is what they were told to do and that they would take to the labeled rooms and set everything up after they came back from the 2nd trip. By the time they got back and unloaded from the second trip we were at 7 hours, not counting the 2nd trip travel time. They said that they would be another 3-4 hours to move items to the proper rooms and to set the items they had disassembled back up and that anything over 8 hours was charged at time and a half.

I had them move two of the couches upstairs and in doing this they broke the handrail off the wall and put multiple holes and scratches in the walls. By this time I was done. I could not see paying almost $300 an hour to have my new house and furniture destroyed. For this experience I was charged for 7.5hr of labor, $392.00 in additional packing materials and $219.00 in fuel charges (my new house was less than 2 miles away). They literally picked up for one location and dropped off at another, and still damaged items and my house along the way. I CAN NOT and WILL NOT recommend this company to anyone!!! Call another company!

They took meticulous details when taking apart furniture and the amount of time they used to wrap was incredible. They were really caring for my items. I was surprised at the amount of detail they put into wrapping things etc. and the number of times I was told it was company policy that their moving supplies were used. But they are the pros right? And, I told them I would talk to corporate about the amount of time it was taking and I was sure it would work out. Everything was packed and we left for the new place.

We arrived and they assured us they were behind us. Two hours later they arrived. They said they did not take lunch, or go anywhere but somehow it took them two additional hours to get to the same destination. No worries, we would talk to corporate and get it figured out when done. They got out of the truck and gave me their invoice. Wow!! The fees, time, etc. were astronomical! It was actually $600 more than what was estimated. However, I was sure we could straighten it out with corporate once they were done unloading. However, they expected payment right then. I explained that I wanted to see my belongings in my home, ensure nothing was broken, etc and talk to corporate about the price. They put me on hold with corporate.

This is when they put you on the phone with their corporate hostage negotiator. An individual who have yet to have spoken with that demands payment immediately for the entire amount they estimated or you would never see your belongings again. That includes the moving supplies, lost time, travel, estimated time to unpack (they estimated 3 hours), etc. We went back and forth. The police refused to help because it was a civil matter, and eventually you are left paying double what you expected. I was shocked that unpacking only took 45 minutes since they estimated and I had now paid for 3 hours. Plus, it took 4 to pack up. I was even more shocked when they left all the items they had taken apart unassembled. But hey, they got their money!!

Oh, and when we started to unpack were surprised by the many items, expensive items that never made it to the new place. I was allowed to make an inspection of the truck before they left and there was nothing on the truck! I now figured out why it took them so long to get to the new place. I assume they wanted to make a "stop" at either storage or the pawn shop. They have 21 complaints filed the Better Business Bureau in just 12 months! I will certainly be filing my own. More negative reviews than positive. Yes, I should have done my homework and definitely learned a lesson. But please, do not make my mistake. Learn from it. Do not walk - Run away from them!!

Moreover, I was extremely uncomfortable due to the fact that only one of the three men were wearing face masks, obviously increasing my risk of COVID exposure. Despite promising to be COVID-safe, AMS was not in the slightest. I even received a formal letter from AMS a couple days ago that my claims that the movers were not being COVID safe "are unsubstantiated and ultimately false". Not sure why they needed to formally write that to me? Nevertheless, my building's management team (and cameras), as well as two family members, were present and can verify my statement, although it's ridiculous to even get into this "he said/she said" discussion. The blatant disrespect of this company to its customers, including their health/safety during a pandemic, is all that I wish people to be aware of.

Additionally, the movers broke two of my three lamps and broke my dishes. In order to file a claim for reimbursement, I needed the receipts, which obviously are long gone since I had purchased my items a long time ago. The movers didn't care. Also - they had me sign acknowledgments of move completion/etc. on their iPad. I was essentially coerced into signing, however, because with 2 movers not wearing masks I obviously needed the guys to just get out of my apartment for my safety. I couldn't take the time to deal with the issues in-person during COVID. I just signed so they could leave ASAP.

One more thing - customer service is absolutely ridiculous. They are trained to say all the right things in the initial call, claiming that someone will check in during the move. Nobody called me during the move, as others have also shared in their reviews. In the follow-up call that I initiated after my move, the customer service agent promised to help me resolve the disappointing service. He never returned my calls.

Finally, I moved out of my apartment recently and decided to not hire movers. With just myself (female/not a weight-lifter by any means) and a friend, we managed to pack up my 500 sf studio apartment and move my things in a uHaul trailer in less than 2 hours. I would caution anyone who is considering All My Sons. I do recommend Bellhops, though, and wish they had been available when I needed them because it would have saved me quite the headache.

PS. It takes a lot for me to ever write anything publicly that could harm a business, but my experience was just so negative that I do not want anyone else to have to deal with this. For those who did have ok experiences, you are very lucky and I wish I had listened to some of the more negative reviews before hiring AMS.

Fast forward to the unethical business practices of showing up and bumbling through a contract quickly off a tablet, (I was dumb enough to sign bc clock was ticking), then holding your furniture hostage with clock ticking until you sign, and then more of the same to simply get them out of your home and mitigate the risk of any further damage. The damage that incurred on nearly every piece of furniture they moved far exceeds the cost of the move. I had multiple pieces of (mostly expensive) furniture severely banged up, charged for packing materials that were not used (received a partial credit....never credited for the rest), and overcharged for a half hour (as even stated by one of the movers). Oh, and basically nothing they claim they will do (adhere to COVID practices, check in on you during the time of the move, actually send "professional" movers, blanket wrap your belongings, use the materials they charge you for) will actually happen.

The Louisville office is worthless once they have your money, and then you are pawned off to "customer care" in corporate, who is equally as crooked. I've been given two ridiculous low ball offers for the damage that doesn't even cover the $. 60/lb damage amount. I have attempted to contact corporate at a higher level to discuss, only to be blown off not once, but twice. It's a miracle this company is in business still...They should be in prison for fraud.

It would take 3 hours to arrive at my new home in Northern VA. When they arrived, again, left at 9 PM without assembling any of the furniture because their time was up, some heavy items still left in the garage.

They damaged multiple furniture.

When I complained, they blamed it all on me. They could not reassemble because they were late to leave Newport News because of remaining items they had to load in the AM. I had to pay other people to get them reassembled. Now I am asking for compensation, they say it was all based on weight and willing to pay about 400 dollars. My computer screen alone is worth ~800 dollars which was purchased just a couple of months ago. I asked them to send someone to fix my furniture if they could not compensate appropriately but they would not do that. My expensive furniture worth several thousand dollars ruined. It looked like the guys were so untrained. They just pick up any random people to do the job without training. I have seen movers using thick protective clothes and items while transporting furniture and valuables but they had none of those. The manager was extremely rude and uncooperative.

Their response: "As per your transportation Bill of Lading, you maintain the valuation limit of .60/per lb/per article. Valuation was provided to you at no additional cost to your move. Valuation is not insurance, but the carrier's (AMS) prescribed limit of liability per the Department of Transportation in the event of loss or damage. Weight of the damaged item as 305 lbs. This yields 305 x .60 = $183.00 as our liability limit plus monitors in the amount of $250 for a total of $433 to resolve." So, they are compensating based on weight. I wonder if 1 gm of gold is worth same as 1 gm of cotton. They have no respect for their customers and their valuable items.

All the other items that didn’t get onto the truck were left for my wife and I to move on our own. We had to rent a U-Haul and spend 18 hours moving the rest of our stuff. This ended up costing us an additional $180 plus gas and time. During this move, they broke a curved glass curio cabinet, 2 holiday platters, a stainless-steel toaster oven and damaged a dresser. The curio cabinet was packaged by the movers and was broken as it was being loaded onto the truck. To add insult to injury, they tried to say it was because of the heat. It was in the 70’s that day. The front glass of the curio was broke. We will have to have a custom piece of curved glass made to fix it. The other items were broken in a box because it was dropped from about 7 feet in the air. I witnessed the guy dropping it.

We spent hours researching our broken items for their ridiculously detailed claim form. Pictures, prices, weight, age, description, etc. From the research they forced us to do, we found out it was going to cost us nearly $1000 to replace the damaged items. They came back with an offer of $103 bucks! If everything is replaced, this $750 move is going to cost us somewhere in the neighborhood of $2400, time moving things ourselves, and hours researching the worthless claim form. They have avoided us and our calls. We ended up accepting the $103 claim and are moving on. I just hope this review will help other avoid this very dishonest company.

At 9:30 that night one of the workers came to me and said thing is be paid right then. I knew from talking with one of the managers there at the end of the night they would want to be paid. My husband told me that the truck was about half empty. To make so long story short I ended up paying them in full. They went down to the truck basically through our furniture and boxes into the driveway in the garage and took off. They did not put the bed together or anything else. I also blocked my wheelchair ramp so I couldn’t get out. One has to wonder why people would act this way. I also had put $100 also a couple weeks before that they did not deduct it from the bill. Unfortunately, I didn’t realize it until this morning. I will speak with the attorney generals office in my state and I will also dispute all charges. Do not use this company.

The use of this company cost me well over 7K to replace the items that were damaged and when I submitted a claim to recover my cost they said that because I didn't purchase additional insurance my payout was a mere $270 which is a slap in the face. In my opinion All My Sons Moving and Storage business practices are reprehensible and their workers ability to provide quality work is incorrigible. This company DOES NOT stand by their service nor do they "take the hassle out of your upcoming move". AVOID PATRONIZING THIS COMPANY AT ALL COST. They provide poor quality work at an elevated cost.

Box 1 ends up in truck 3 which supposedly has contents headed to the basement at the new home. Trucks 2 & 3 have the rest of that 5 box set. Only problem, those 2 trucks had contents destined to the top floor and office. Dishes to the bedroom? Really? Bottom line: seeing the mess unloaded into our destination, we chose to pay just $1K of the now balance of over $9K of an original quote of $3,600! This, after paying a deposit of $1.5K! Result: Using my homeowners insurance, over $80K worth of damages to our belongings. Do not use these careless, rude, and money grubbing fools.

The sales rep who sold me the move said everything would be bubble wrapped but that wasn't true in my case. He even showed me a picture of a loaded truck and yep everything was bubble wrapped on that truck. Mine was not. Received a call from the Dallas office 3 days before the pack and Dallas confirmed the no bubble wrap. Too late for me since I had already paid for the move.

Sales rep told me how several things would be packed and none of those items were packed in the way he described. Sales rep told me that "they" would clean up after themselves. They trashed my CO house. I cleaned up after them for 7 hours. The day of pack and load, I was told by the driver that "his boss" had challenged them to be done by a certain time. So they packed in a way to make or beat that timeline.

The day of pack the driver also told me that "his boss" wanted them to unload a day early. I had already scheduled people to be at the destination to help on the original scheduled delivery date. What was I supposed to do? They had most of my belongings on their truck at that point. I called my family members at destination, got everything switched.

So with my goods on the truck, I get hit (2 calls within minutes of each other) up with new schedule changes again which turned out to be the original schedule. Being alone and on the road to the new city what choice did I have but to agree. The movers then didn't make it in 2 days because according to them "their boss" had only scheduled them to drive 7 hours one day and 10 the next. I made it in 2 and half days, they did not.

On delivery, the guys put a few things in the right rooms but left boxes that were heavy in odd places. I asked certain boxes to be taken upstairs and they did not. There's a box on my kitchen island that's much too heavy for me to pick up. They placed a dresser in the right room but with the drawers facing the wall, I was in the garage checking off box numbers as they unloaded so I was unable to oversee what was going on inside. Common sense should dictate that drawers on a dresser face the open part of a room, not the wall. The feet on a mission bookcase in my office are torn off, one of two lamps is broken, my wooden file cabinet has a large gouge in the front of it.

Still haven't found everything and still have boxes to dig through to get to a bookcase which I asked to be placed upstairs and it's placed against the wall of the dining room behind rows of boxes. Some labeled some not. The boxes I packed and did not label at least had the right room listed on the box and once again, made it safely with no damages. Some of the boxes they packed just had things thrown into them. Have a baker's rack with stone inserts for one shelf. Those stone tiles were placed in a box one on top of the other with paper stuffed on top of the tiles, nothing underneath them or between them.

I fed the crew of 5 lunch, and I tipped the 2 who made the move to TN, my mistake. I guess it's safe to say you get what you pay for and I feel I did not although I paid A Lot of money for this move. They might be good for local and intrastate moves but certainly not for long-distance. I won't ever use them again and I won't recommend them for any move. Especially not for a single woman. I wished I had rented a truck, a Uhaul, and gone back and forth from CO to TN to move because I sure wouldn't have spent as much as I did for the "best move you'll ever have."

I agreed to pay $200 more for a total of $300, even though I was quoted $169 all in. The gentleman who took my card information said, "OK, you're approved, we're all set". - Remember I approved an additional $200. Today I check my bank statement and the gentleman had actually charged my card $300!!! I have been bounced around from the Raleigh Office to the home office in Texas and still no one is willing to honor the $169 or even refund me the extra $100 that the gentleman charged me yesterday. The company should have honored the $169 that the young lady offered when I first started the process of getting quotes, but I was willing to compromise and pay $300. They charged me $400 without my agreement!

I was sold a bad bill of goods! Feels like a total and complete sham! They have 1 person quote you $169 then they tell you days later that she misquoted you and they can't honor that. She is an employee of All My Sons and they should honor that. I will never use this company ever again and I will ensure that every person I know understands that that are running a total sham!

Before I moved to this apt I moved from a 3 bedroom apt to this smaller 2 bedroom and had them move furniture and pack some boxes as well. This move took about 4 hours. On this move they they had no boxes to move or pack ONLY furniture which was like a said was for a small 2 bedroom apartment. This was supposed to be a 3 man crew. Morning of it ended up being a 2 person crew. One person was for the most part useless. So really a one person crew to move a 2 bedroom apt. So this ended up being an 8 hour move. All while damaging my furniture.

Upon completion of the move I make a call to the General Manager and discussing my dissatisfaction with the service and damage to my furniture. He assured that a claim would be filed to take care of this. It's now been a week of phones calls, emails back and forth and no progress has been made and more importantly no transparency in the process. I submitted all pictures and explanation for my dissatisfaction. I will be warning all others about this company and their business practices. Still waiting for a resolution but now it's more about the principles of their business practice.

They started packing/wrapping the items which won’t really required and thus wasted lot of time. Also they charged extra money for the packing which I was not informed. At the start they will take dozen of signatures on various forms which we never go through them in details. So you cannot do anything since everything was in the documents that you signed. Overall experience is very bad and I felted I was cheated by them.

Upon arrival I noted that there was one male who was loud and very rude and unhelpful. As a matter of fact, he used profanity laced language in front of my kids. Also used the toilet at the old house and the new one and peed all over the floor in both. He also got in my face (close talker) to tell me why they couldn’t move what they said. So I spoke with a person at the office who told me that if I wanted them to leave, I would just have to pay for the time and travel. So learning this I had them pack up my craft room, 1 heavy file cabinet, and one large flat screen tv. Oh and also some kitchen stuff. I guess they were supposed to get a break because the loud one said that I wasn’t being charged for the time. Yep, you guessed it! I was totally charged for them standing around doing nothing.

Also as they followed me to my new address they drove very slow. To get more time on the clock? I can’t verify that but I know that the final $1300 bill (after a rough quote of $400!) took into account the time they left their facility to the time they were able to unload the stuff. I was very unhappy about my bill. Very unhappy. I got $100 off my bill because I called about them. I was still so upset I talked to one of the managers and got another $100 off. I still was not happy. The manager I spoke with was nice but the way that he phrased it made it seem like I was getting more of a refund than I did. He also told me that I could have asked the crew to leave and I would not have been charged. What!? I was just so angry at that point I decided that they had a lot of practice swindling people and I just let it go.

I thought I was done with them until I got to unpacking my craft room supplies. Not only were things just thrown in boxes with very little care, my practically brand new Singer Serger was broken! Completely unusable. So I called again - sent many photos detailing the state of the machine and got shuffled around and finally got a reply about my damages. $170. I wrote back stating that was unacceptable. Of course I’ve heard nothing back. I guess the fact that I can’t replace the item for that amount means I am not a customer worthy of a response!?? Bottom line is they reel you in with perfectly reasonable quotes and then add on all kinds of “fees” to pad their invoices. And if they break your stuff they will offer you six cents on the dollar or some lowball amount. Hire at your own risk.

Again, after not receiving any communication by 3pm, we called again to be told that they could still not provide an estimate. We asked if we could reschedule for 9am the following day, (which was definitely less than ideal for us) and was told that would work. When, at 10am on the 4th no truck arrived, nor had we received a call, we called to find out what was going on. We were again told that we could not be given a time estimate. We then canceled and ended up renting a U-Haul to move the necessary stuff ourselves.

We attempted to call later to complain and ensure a full refund of the initial deposit, and the phone rang and rang and then was disconnected. We called today and spoke with someone who was not only not apologetic claiming that the version of events described were inaccurate, but was antagonistic stating that he looked forward to reading our reviews on his lack of ability to schedule effectively, communicate at all, and have quite possibility the worst customer service we have ever experienced. Please save yourself any extra stress and hire someone, anyone, else.

They were slow!!!! Spent way too much time standing around trying to figure out what to do. They would carry one thing at a time. We had to step in and bundle clothing so they would just get out and on the road. It took them 30 min to back their truck into the loading dock at the apartment building and they hit the corner of the ceiling then again at the loading dock platform! They didn't know how to load the sofa onto the freight elevator, I had to tell them how. They charged for plastic they wrapped furniture in and the tape to hold it in place!!!! Do NOT use this company!

The company sent a crew of novice children to move my furniture! My 18 year old daughter has stronger arms! I helped them unload to make sure nothing else was broken or damaged and to make sure they finished on time. Use any other company, not All My Sons Moving and Storage out of Broomfield, Colorado. So unprofessional and incompetent. Sure they were nice kids, but I don't want nice, I paid for professionals - and these were anything but. Stay away! You have been warned. Also, when I called to complain after they dropped the couch, the sales/manager was less than helpful or apologetic. All he cared about was that I get him my credit card number. I will expect a partial refund from them.

They took apart our adjustable bed motors & couldn't put them back together. We called the company & found out they're not supposed to be taken apart. WE had to replace the motors. They seem to have made a game of smashing boxes. We downsized & had to put some things in storage while we figured where to put them in the new house. My husband left them alone at the storage unit while he ran to the bank to get cash to tip them. They smashed as much as they could & then piled up boxes in front so my husband wouldn't see them when he got back.

The company asked for a detailed list, which I provided, including photos of items they smashed (like my grandmother's Belleek tea set) and valuations from my mother's & sister's estates for the jewelry. They offered us $175. We did not accept. I filed a police report & for months they ignored the warrant to provide the names & phone numbers of the 3 guys on each end who moved us. When they finally complied ALL of them pretended they didn't speak English. Only one even had an accent & he still spoke perfect English. Avoid the heartache they put me through. Go with someone else.

On the day of the move, the company told me that everything they told me about the pricing was a "mistake", that the estimator was wrong, and they tried charging me the FULL PRICE. I complained, so while they were holding my belongings hostage, the manager "graciously" knocked 1/8th off the price. I moved more than 1/8th of the stuff, but I had to agree, or not get my stuff back.

When we complained, we were told to file a claim. We told them that the person that had finished the floor had stated that they would have to be refinished. It took half a day to take pictures and fill out claim form. They came back with a $300.00 offer that we accepted. Looking back, that was a mistake. We had the floors redone and that alone cost $1800. I guess they thought we would just rub shoe polish on the scratches. We had to stay at a hotel for three nights, plus we will have to replace dining room table at $2000 and will guess that the doors frames will cost $150. All total were are out $4100.00. Please do not use this company. If you have this experience, take them to small claims court. We had all the evidence and did not. Shame on us.

Not on time: An afternoon move started at 7pm. On the day of my move no one ever called me until 6pm to ask if I still wanted them to do the move. I called three times that day and only received a call back by a woman in Florida who had no idea what was going on here in VA. Covid: No one followed any Covid guidelines. None of the guys wore a mask. No one had gloves. I was promised this and disgusted that it wasn’t enforced. I was told by the call center I could refuse service if the team wasn’t compliant. Apparently that wasn’t true either.

Not Professional: Once they had half my stuff into the truck, and after they dropped boxes and furniture, they finally asked me to sign the initial release paperwork. Their paperwork was for another person. They almost took my things to the wrong address. At this point I demanded to speak with someone who could clarify, they put me in touch with “Chris,” and I requested to cancel the move. At which point he said I had to talk to “Diane” who could deal with things while the team unloaded my stuff. After the call, Driver “Travis” said if I just paid them in cash he would deliver my stuff cheaper than AMS quoted. I was in a bind as I had to be out of my place, it was nearly 9pm already and they had a lot of my stuff on the truck already. I decided to do that.

I paid them half and the rest due on delivery. “Travis” then proceeded to tell me that I would get a refund on the deposit as he would talk to “Diane”. I never saw such a refund. And later I received “receipts” for services that I never signed confirming I’d pay in full. As I understand it “Travis” forged my signature onto these documents. I’m still working with my credit card company to dispute these charges.

Quality: They scratched a lot of my stuff including the walls of my new place. They hit on me and made me feel uncomfortable most of the time. But what does a woman do when four, obviously strong, men have your things and know where you live? The company obviously forgot about my move, but rather than call and communicate anything they sent four men in a Penske truck to do their dirty work. This was and is the worst experience moving I have ever had.

It took about 5 hours to complete the move even though the distance was less than 10 minutes and all my previous moves had been completed within 2 hours. They charged me the money for extended duration because it took longer them to move me, even though the delay was because the movers were struggling to lift my furniture. So I ended up paying more than twice as much for my move compared to my previous moves of similar magnitude and distance. In other words, they can send you less man power and then charge you more money for the delay caused by it. Stay away from them and get another reliable company.

Two weeks later we couldn’t find a number of things including bathroom necessities. We discovered a good number of boxes marked for rooms in the house in the garage under and behind other boxes marked garage. Four months later we got a new mattress and went to switch them out when the bed rails underneath collapsed. We discovered they didn’t screw them back in and the headboard and footboard were loose. We spent most of the day repairing it and flipping one of the twin box bases which caused a hump down the middle of the bed. It so happens that was the reason we bought a new one to start with. If you use them I strongly suggest you tell them to slow down and do it right and then watch them and make sure they do! Hopefully our loss will be your gain.

The move entailed moving things out of my storage unit which was an hour away from where I now lived and my last apartment which was two bedroom and was only 20 minutes away from me and my fiance's new apartment. So, I drove early morning to meet them at my storage unit at 8 am which was for the first stop. I arrived 10 minutes before they should have arrived and waited. 45 minutes after they should have arrived, I decided to call the movers to see what had happened. They picked up right away and told me that there was mix-up and they would need to move the time back to the afternoon. In my mind I was thinking why didn't they figure this out ahead of time and give me call so I didn't waste my morning driving an hour. I asked what the new time would be and they told me that they didn't know and would need to get back to me. I asked that they send me a heads at least two hours in advanced and they agreed.

As the day went on I didn't hear them, when it got closer to 2 pm I decided to give them a call again. They picked quickly again and said yes they would be at the first pick up spot in an hour (thanks for the heads up). So I drive out there and meet the guys. They were very friendly, but when I discussed the move they didn't have any idea of my move details, the address I was going to, that this was two pick up locations, and there were delicate items that needed to be handle with care. We got to work and it seemed they need my help to load the truck and move things out of the unit. We got done an hour or so later and I provided them the address of the next pick up location. I met them there and walked them through the items that they needed to take. The most delicate item my crystal glass coffee table purchased a month ago was the item they need to handle delicately.

As they moved things out they realized they didn't have any materials to actually move the table. So, they requested my assistance and asked if they could use my extra blankets and pillows. I said yes and allowed them to use my own linens and pillows to wrap the table hopefully safeguarding it. When they got to my place, they waited in the truck until the office called me. By this time it was 9 pm and they held me things hostage until agreed to the terms. Based approximately, 4 hours of work so far they were going to charge me until 11 pm estimated time which with the pre-established price of $149 an hour plus a host of fees I was not aware of was now $1300 dollars. I reluctantly said yes and another 15 minutes went by and they started unloading the truck.

I also had to help the movers move the items into the apartment as the two that they sent were not able to manage it all by themselves. When they got the crystal glass coffee table we had them unwrap it and found it was cracked in three places: two on the top and one on the bottom. I immediately called the company and they stated that they would initiate paperwork to help me get it reimbursed on Monday. The guys completed the move and as we were examining other items we found damage to other items including a night stand that now had a broken drawer.

When the paperwork was sent we filled it out with the items that were broken during the move. Included the receipts for all the items as they were all recently purchased with pictures. We also were instructed to provide a statement for what we were looking for which did include full reimbursement for the damaged items. We waited for a response almost 2 weeks later they sent it. For the nearly $1000 dollars of damage items (coffee table was $599 retail) they were looking to give us back $60 dollars. An unbelievable sum since at the very least the coffee table was damaged due to their negligence. We called the customer service line and got the run around, we sent emails to the person who was handling the claim on their end and received no response to date. It is has been two weeks since we tried contacting and we still have not received anything.

Moving is stressful by itself, the fact that we are still dealing with the fallout of the move is unbearable. I really wish I could go back and choose a different mover. I will never use these guys ever again and I hope that those looking for movers in the future read this and heed my warnings. Beyond the price gouging I received, they were completely unorganized, they need my help to move things, and as company seem unwilling to accept responsibility for their actions. Be warned.

Then the next day when they delivered my stuff, the price was $600 more. The one mover said, "I'll call and tell them I'm not taking anything upstairs and you can just pay us what you think is good." He told us they were refunding us $500 (well that was a Lie and my husband gave them money to move a few pieces to a bedroom). Plus my one piece of furniture was damaged (and they make you sign a waiver before they take any of your belongings off the truck stating you assume all liability.)

When my husband and I stated, "We won't sign this because how do I know if my stuff is damaged." They refused to take our stuff off without signing the document. SCAMMERS. When my husband tried to speak with the manager/owner they were rude and talked in circles. These people are just out to get your money. They know people will just agree to pay what they decide at that moment even though you were told a different price because they say they won't load your belongings and take them back which in the end will cost a whole lot more to get back. THESE PEOPLE just STEAL your MONEY and could care less. DON'T USE THESE PEOPLE.