All My Sons Moving & Storage Reviews

The day came, no show and not even a courtesy call from them. So I called them at around 5pm to see if anyone is coming and they told me to hang tight so I waited till 9pm. Still no show and no call. I called again and this time customer service said they can't make it for the day. How? I said and he said it's beyond their control. In a nutshell I am still waiting to get my refund as we speak and they keep saying they would call me back but it has been all lies. No apologies and their customer service sucks when it came to getting my refund. I won't recommend this company to my worst enemy & I told them they would be hearing from my lawyer pretty soon.

After completing our move, I began the claim process with All My Sons. I submitted photos and a claim form and it has now been 26 days with zero contact or momentum in the claim after repeated email attempts. The one email I received back was from an assistant operations manager, and I was told it was now my job to contact the GM and claims because it "never takes this long" but I was given no contact info or names And every time I email, I am told that person no longer works for them and given another address. Seems a very sketchy place.

5. Disrespected a retired combat veteran over and over!!!

**** Do not use these people if you expect to be treated as a customer should be!!!! ****

I have thought about taking actions for deceptive practices as we were promised our items would be shrink wrapped and protected and arrive in the same condition it left my house. I had to show them how to do this and make them protect my furniture with pads. My Beautiful dining room table without a scratch was gouged down the middle. They just looked like how did that happen. When I say everything was damaged I am not exaggerating. This company doesn't deserve to be in business. I have told everyone what a horrendous experience I had with this company. Hire real movers not children who have no experience in moving.

My issues started around 9 am when the crew started slowing down. Taking one box at the time down and complaining about having to carry 3 bags of pillows. Going as far as making trips in and out without carrying anything. Needless to say that a move that should have been simple as it was a very small apartment, and only moving 2 buildings down took over 9 hours with 3 movers and it didn't get completed. They poorly organized the truck and refused to take my shoes, my laundry room plastic bins and some other bits and ends around there. Today after paying over $1200 to be moved I still have to fight my gout and finish on my own. I called and complained but was told to wait for call back. No response as of yet 24 so far and waiting. Don't hire them! What a scam.

Honestly, if I had anyone at my business with their attitude they’d be filling out an employment application somewhere else because they’d be terminated immediately. People, it’s not a matter of losing just one customer, it’s that this grows exponentially and this one customer you lost actually turns into many customers that you lost. A word of advice, treat EVERY customer as if it's your ONLY customer and you will be successful and you will stay in business for years to come. Business 101 - Take ownership and be responsible!!

More concerning and devastating, however, were the following: While the four-crew members were nice and courteous, it was clear that NONE of them knew anything about how to safely conduct a large move, how to properly and safely load and unload the truck or carefully and attentively move heavy furniture. Three of the four movers had major falls during the move. I'm not sure how they escaped without major injuries, however, my parents' furniture was not that lucky. It was clear that none of them like their job, and although I don't think it was intentional, I'm sure this had an impact on the care they took in moving my parents' stuff.

Heavy furniture was loaded on top of fragile, light, valuable items. Items were not wrapped, or loaded properly. EVERY SINGLE major piece of (VERY EXPENSIVE, ANTIQUE WOOD) furniture suffered some level of damage, ranging from chips, dents and scrapes to multiple broken legs (on tables and chairs), a giant crack in the front of their grandfather clock, and shelves whose tops were completely cracked off. When I say EVERY piece, I'm not talking about just a few pieces--this includes multiple dressers, multiple desks, multiple tables, multiple buffets, multiple china cabinets, multiple shelves, multiple headboards, etc. These were cherished family heirlooms that had been well-cared for and carefully moved in previous moves. Additionally, boxes of papers were dropped, causing their paperwork to fly all over the truck, getting smashed, dirty, crumpled and in some cases, lost to the wind.

Although the original quote was nearly $800 less than the other movers that my parents had originally planned to go with, with the added cost of the extra truck and extra time, the final cost with All My Sons Moving Boulder was more than $100 more than the other company, not including the tip that my parents felt obliged to give to Josh and his crew.

If you value your stuff, please don’t hire these movers. More importantly, if you want to have a stress-free move with professionals who care about your stuff and know what they're doing, DEFINITELY DO NOT hire this company. [Please note: While this was for my parents' move, I was present to witness this. My parents were devastated, are older and are not as web-savvy, so I am providing the review because they are not sure how to.]

I have already called the cops and made several reviews on different review pages and but these people will go on to let worthless POS's work for them cause they are unscrupulous and dishonorable. I implore anyone looking to make a move to call some other company, and for God's sake don't take your eyes off the felons. We'll see if the Christian sounding named business ever reads this and makes an attempt to not let those happen to anyone else. Jason **

I called the owner of the company, who couldn’t care less and said that it would be considered a 1230 start. As the day progressed, I caught one of the movers on his phone, talking to someone, leaning on my furniture, just hanging out as if he were at home. This also happened again when it took the both of them to take one small piece of furniture out to the elevator, and the same mover was doing nothing but showing pictures on his phone to the other mover as they came back into my apartment, continuing to waste time. I said at this point, ‘are we almost done here?’, because at this point it was 3:30.

They were finally done at 4, and as I left to go to my new place, the owner called me and asked how everything was going. I told him about the two times I caught his employee on his phone and how unacceptable it was and his response was ‘yeah, they shouldn’t be delaying like that’. No offer to cut me a break on the cost since now, it’s already an hour over the estimated time.

It took me 27 minutes to get to my new home, and I called the owner to let him know that since all of the delays resulted in traffic in my former city. His reply- ‘yeah, they just started the truck now’. I was in tears. I knew this 7 mile drive was going to take way longer than it should. When they finally arrived, I had to pay to release my furniture. I called the owner to tell him how unhappy I was with the time it took for such a small job, and again, he could t care less and just had a condescending attitude and said the price is what it is. AVOID this company at ALL costs. I’m lucky nothing was broken and wished that I read all of these awful reviews that others have had because they ARE TRUE!

My Father-In Law and I then went to his house where his garage was packed with more furniture. We waited and waited and finally got a call from the driver around 11:25-11:30 stating that they had one more piece of furniture to load and they would be on the way. 30-45 minutes later they showed up to the house which is literally less than 2 miles from the storage unit. WHAT IN THE WORLD!!! Does it really take that long to load one piece of furniture??? So my Father-In-Law and I brought everything down in an hour and fifteen minutes to an hour and a half from the 3rd floor of the storage unit yet it takes three men 3 hours to load the truck where all the furniture is in a staging area 30-40 feet from the truck!!! That is absolutely ridiculous!

When they got to my In-Law's house I asked them if we had to wrap everything and they said no. From this point forward, they didn't wrap another thing and things went a lot faster! When we got to the new house to unload, the guys had to get me to fill out a form first before they would unload the truck which we didn't have a problem with...however, my wife and I had figured it would be around $900 or a little less, but when we saw the bill it was $1089 minus the $50 deposit which made it $1039! This is around $150 more than we had anticipated!

I called the office and spoke with a guy who was very rude towards me with an "I don't give a crap" attitude and he explained that if the guys finished early then we would be credited that amount back to our account. They unloaded much faster and scratched our hardwood floors in a couple of places really bad, and banged and scuffed our walls really bad getting furniture upstairs. All of the big items that went upstairs were wrapped with moving blankets and the items that were not wrapped were put in the living and dining rooms downstairs.

After a week went by, my wife actually had to call to get the money credited back to us... The guys left our house at 2:30 as I looked to see what time they left knowing that we should be refunded. When talking to the same rude guy at the office he informed me that the "GPS" showed them leaving at 2:40. Now I'm being called a liar since I specifically looked at my watch and it said 2:30!!! This is by far the worst company every and their ratings show for it! Should have listened to several friend and hired Tiger Moving and Storage!!! Absolutely would not recommend this company to anyone as they will RIP you off!

We even tipped three drivers $100 each and bought them lunch and one of the drivers said the sub he asked us for was not correct. Can you imagine he complained after buying his lunch. They broke the tiles on a outdoor table and now we have a table with two tiles still missing. I gave them the tiles after the driver said they would fix them. Horrible horrible moving company. If you value your furniture use someone else. I can't provide photos because we have repaired the stuff since our claim was left on deaf ears with no intention of ever resolving the issue.

So finally the movers show up and I'm still on the phone with the man. He tells me unless I pay what he said I couldn't get my stuff off the truck so I paid 815.00 for a one bedroom no living room apartment and they took about 2 hours to unload my things. I sent their corporate OfficeMax email and spoke to someone but it seems useless. DO NOT USE THIS COMPANY!!

I haven’t seen any company like this in this world trying to rip people off. Very rude, unprofessional and intolerant not even legal to provide service when they can’t provide insurance. Anyway we paid $900 and have all stuffs unload on the dock outside. That’s ridiculous. All customers please watch out for this company and don’t choose them if you don’t want to be ripped off and have horrible experience. Awful.

While we were discussing the charges the drivers were told to take off with the truck. Even though, we had not even completed our negotiations with the company. They do not care what you say or if they are wrong or right. They simply left. The manager told us on the phone, "I do not keep the people there if you do not want to pay". My wife was in tears since she had selected the moving company and we were forced to pay since we could not be without our furniture. It would be great if others with a similar experience would contact me and we can possibly have a class action lawsuit.

I also were told that if we wanted to be moved on a Saturday that by law by the state of Oregon, we will have to pay them $650 for 5 hours, I told him that I only needed them for 2 hrs, again he said that by law I need to pay them $650, I told him I am going to pay you for 3 hrs for doing nothing, can do that. I cancel everything and my poor mothers did not get her Social Security money back. They horrible people, mind you she only gets $347 dollars at month for her retirement. Shame on them. Sadly it happened in Portland, Oregon.

I thought it was a joke when the mover showed me this bill. So he offered me to speak to his manager. I told him that there is no way that I’m paying $745, for this small move that was just made. If I had known it would have cost me this much, I we would’ve done it ourselves. He says he’ll just have his guys take my stuff back to their headquarters and unload it there. That’s when I got very frustrated and told him that my belongings will not be taken anywhere, but placed in my new apartment. He puts me on hold for a minute, then comes back and says, "the best I can do for you is $645." I said this move should have only cost, maybe $250-$300. There's no way I’m paying that. Plus I was told that I was being charged $110 for a two man crew and your guys show up with three, without saying a word to me about it. Now you want me to pay $144.95 an hour. It’s not gonna happen.

He starts to try to over talk me and argue with me. Finally I get tired of the back and forth, so I just say, take the $100 deposit off the $645, which would make it $545 and leave it at that. He says okay but if your items are damaged, they’re not reliable for them and that I can’t file a claim because I didn’t pay the full price. So I pay the bill and the movers began to move me and my girlfriend's stuff in.

They take most of the stuff where it’s suppose to be, but tell me that their boss says they can’t take everything where it’s suppose to go because they were suppose to be gone an hour ago... I said to the three movers... "do you guys go through this all the time with people who feel that they are getting way overcharged?” They said “all the time. We’re always in these situations, because our company aggressively overcharges their customers.” I say all of that to say this... stay as far away from ALL MY SONS MOVING COMPANY!! They are crooks and con-artist. They won’t be in business for to much longer, doing people the way that they do. It’s only a matter of time.

I know things happen in a move. However this happened because of the company mistake. Not only did our belongings not fit on the truck. We spent an extra hour and a half...almost 2...just watching them play adult Tetris with our items trying to make everything fit. This is when our coffee table fell off the truck. My husband arrived home and wasn’t happy at all with what he found. The gentleman moving were not allotted a time to eat or even stop for water. It was evident they were trying their best to hurry, they were working for HOURS and were not allowed to take a break. I asked. "Can you not eat? You have to have a lunch...legally." I was told they were only given 5-6 hours to get the move done and they couldn’t eat until it was done.

By the time we arrived to our new place...we were past the time we were originally quoted and they hadn’t even dropped our items off at our new storage shed. Half of the fittings for my sons bed were lost because they weren’t removed from the bed before it was moved. A crucial component of our storage shelf was lost. We filed a form for the broken items and we were reimbursed partially for those. However. Our $700 quote...we were billed a final bill of $1500. My husband called and the person in the phone basically told him it wasn’t an exact quote and tried to educate him on what approximate meant. No arguing on our part, the fact that the company made the mistake that caused the extra time...or that damage was done BECAUSE of that negligence seemed to matter.

We absolutely are floored by the verbal treatment and my husband and are livid with this company. Absolutely the WORST customer service I have ever experienced. The disrespect for our time and money is unacceptable. I can only suggest that you stay far away from this company. They are dishonest, and then when called on it...turn it back on you for not knowing better.

1) They charged me $72 for the materials (6 tapes, 1 roll of plastic wrap, and a mattress bag). I was loading up my car with clothes and got back in the house and everything had been wrapped. I told the movers I could tape my rugs, and they said not to worry about it, they could do it. I had the mattress, and other furniture wrapped in an old quilt too.

2) Dishonesty goes a long way, I guess! When I spoke to the dispatcher originally, I asked the price and he told me $150/hour, a “special rate” for me referring customers to them. I asked about any additional fees and he told me that I could buy packing material, but I told him there was no need since I didn’t have much furniture, the mice was short, and I didn’t need my furniture wrapped. This is why I went with All My Sons instead of Local Movers LLC.

3) I moved 3/4 of a mile away from my current place in Englewood. The movers arrived at 8:00 am and were completely finished moving me by 9:30 (but there is a two hour minimum, which is OK). My move only consisted of 1 bedroom, 1 living room, a bath and a dining room + kitchen boxes. The travel time was charged at $149, plus the $149 x 2 hours, materials, a labor charge of $298, and fuel charge of $63. Beware of all these hidden fees, and I recommend using Local Moving LLC instead @ $199/hour. Flat rate.

Paul’s solution was to send Chris down to Denver to pick up two trucks from Penske. An hour later they were back. While these trucks had short rear extensions, they had low trailer hitches which meant they couldn’t get on the driveway either. At this point Paul called and told me that he had been working very hard and had located a rental flatbed truck at Home Depot in Golden. He said that I had to rent the truck and then use it to shuttle furniture from the house to their trucks at the bottom of the driveway. When I asked if I was expected to pay for this in addition to their costs he said yes. He also told me that if I didn’t get the smaller truck that they would have to reschedule me. I pointed out that we were closing the sale on our house the next day and that I couldn’t reschedule. I told him that he had a hell of a way of running a business.

At this point Chris told me that the crew would get me moved that day no matter what Paul said. I went to Golden and got the flatbed. We eventually finished the move at 9 pm that night. Chris and crew still had to return the Penske trucks. I told him and the crew that they were better employees than AMS so called management deserved. While the moving crews are great the management it totally focused on sales and slogans. In the end the move cost nearly double the original bid largely because of the time wasted. Naturally there was no talk of a partial refund from the erstwhile manager Paul. I do not recommend All My Sons.

Then to add insult to injury, the movers dropped an armoire down a flight of stairs causing wall damage to my home, which I had to get repaired by the next day, which was the closing of my home. After getting organized with my unpacking, I was missing a piece of art. I filed a claim with All My Sons for the stolen art piece and the repair cost to me for the wall damage. In addition I filed a police report. They have refused to settle fairly. I claimed $750 with receipts for the damage repair and the cost of the art piece. They have haggled incessantly and recently offered me $500. I will not take this offer as it is not what I claimed. My next step is small claims court!

I was expecting the $100 deposit to be applied to this so when I was reviewing my Credit Card balance this was NOT the case so I called to request the $100 back. They said I signed and agreed to it and I said NO. I was speaking with Collin and he said no. That the $100 was NOT included in the $550. I spoke to LYLE and he was the same way. Both are hiding behind the fact that I signed for services and therefore they are legally protected. And then I asked, "Is that how you run your business?" I'm not asking for a FREE move. I'm asking to be fairly REIMBURSED. We had helpers at our new location and guess what. It took less than 30 minutes to UNLOAD!!! 2 people to load and not 3 people drove up the cost and I'm stuck paying for the help of 3!!! WHAT THE HECK type of business is this?! COLLIN AND LYLE ARE JERKS!!! AVOID FIND ANYONE ELSE.

Three man crew and five and a half hours later, they still didn’t have everything loaded. And we were not moving any appliances. Company had sent a fourth guy to help about four and a half hours into it. One of the guys covered my sofa table with padding that smelled like vomit. I complained about it and the driver and his crew ripped it off, walked out, got into their truck and drove off. Not even completing the load. And said nothing. The dispatcher had spoken with me earlier and indicated they would need to be able to offload until the next day. I was furious. Sitting home all day waiting on them. No one at the computer and could provide answers. Only would say they were sorry. Would not discount the price of the move.

A lot of my furniture was damaged, in addition to delays and cost incurred for hotel. Will be filing a claim this week seeking cost for damages. Believe these negative reviews. This company made a stressful time even more so. Very unorganized company and poor planning cost us time and money going into holiday weekend. Since beds were on their truck, got hotel room, which they said they will not pay for. All this was their fault. What else could I do? New crew the next day, two guys, worked circles around the other four and got our belongings unloaded and had to drive an hour back to our old house to get the items that were not loaded initially. That necessitated that my husband had to drive back as well. Since they had the beds loaded, no bed at either old or new house. Got a hotel room.

They just wanted me to sign the digital receipt and leave as fast as they can. We didn't have time to inspect any of the furniture which we found out was scratched and damaged. We trusted them to be honest. Their appraisal was $600 and I had to pay over $1400. No receipt was given. I put in a complaint to Southwest. Charge company to review the damage that day. Yes I charged the move. After 3 months of bickering with the moving company, SOUTHWEST CHARGE COMPLAINT DEPARTMENT went along with All My Sons Movers. SO WE STILL OWE THEM $1200. If I replace or had a professional fix the 4 poster bed base, scratched furniture, and floor, there is no guarantee that I would be compensated. I would owe more money which I can't afford. In the dispute I had pictures of the damage but that wasn't enough.

I was told fix it and send the bill. The movers and complaint department would again review the damage. At this point I can't afford to buy new furniture or have a professional fix the bed and furniture. I have to live with the damage and try to fix the base of the bed or leave bricks holding the base up so we can sleep on the mattress. To buy another bed alone would be more than $1400. I would owe more than $2800 and still not get compensated. I never moved before.

Beware of All My Son's Movers in Chicagoland area. They are not a reputable company. I should have checked around with someone personally to recommend a moving company, Two Men with a Truck would have been 100% better than All My Sons Movers. Too late now. Do not use them as your movers. You will be sorry and not compensated for the damage done to your furniture. You have no one to help you to fight them. There is no law to make them compensate me for the damages. You are at their mercy. They moved you so they did their part but they did not care about what they moved.

The actual movers were incredibly inexperienced and untrained. I have moved many times and watching these guys was like watching the three stooges. They actually fell several times coming out of the house and damaged several items. The company refused to pay for these items and/or would only give me a few dollars for the damage. I have a ruptured disk in my back so I paid to have the movers move the big items that I couldn't get (treadmill, elliptical, beds, dressers, couches, etc). The salesperson said they would disassemble and reassemble everything. The movers showed up with a tiny bag of tools. The only screwdrivers they had was a set you use to repair eyeglasses! I am being serious. What is even worse is the kid was trying to take things apart with the tiny screwdriver. I had to loan them my tools and even had to take many things apart because they couldn't figure out how to do it.

And what was worse is that they lost a lot of parts so I couldn't put things back together at the new house. They severely damaged my walls and floor. The list goes on and on. I have been a part of corporate moves at least 7 times over my career and even moved myself at least 6-8 times. I have never see anything like this. Run as fast as you can and stay as far away from this company as you can. The customer service is horrible. Every person I spoke with was incredibly rude and could care less about resolving my problems or helping me.

They knew I had no other choice and they took advantage of it. I never write review but I had to in this case. Do not use these people or you will regret it. If you do - record the meeting with the salesperson and every word you tell him and verify every single piece of furniture you want moved is clearly listed on the quote. If you decide to use them please make sure you have a backup plan and you aren't tied to the actual day of the move. And - good luck. You will need it.

Move took place on Monday, 12/3/18, cost me a full day’s pay, plus I was charged the full amount. No discount. And no answer to multiple emails to the person described as the “manager” of the Birmingham location. The guys who performed the physical work of moving were awesome, kind, respectful, took great care of our belongings. But due to the poor management experienced, we will not use nor recommend this company again.

Amber ** in Atlanta, GA called me to book, she told me my hourly rate, said the guys would come in... Wrap up my items then move me - which they did. However, they move extremely slow. They didn't begin moving swiftly until I said the money has run out. Period! AND I had to carry items myself to speed up the process! When it was time to pay I was hit with an unexpected packing material charge. I was charged $50 for tape and a mattress cover/plastic bag. These items cost 1/4 of the price at Wal-Mart. I WASN'T ASKED IF I WANTED THE MATERIAL THEY JUST DID IT ON THEIR OWN. When I spoke with Amber ** originally her wording didn't include a fee for this.

Again, words mean things so you should asked the CORRECT QUESTIONS and get the correct worded response, otherwise you end up with ** on your face as I have. I've moved 13 times, I have my own material. I then called and spoke with Terrence and he was completely rude, dry, monotone and an ** - some advice for you sir is Customer Service and DELIVERY go a very long way. Terrence said the cost of the package material was on the letter Amber emailed me. However, It doesn't say what to do if you didn't ask for it though. For the sake of not arguing with a stop sign, I ended the conversation.

I'm a rational guy but I do not appreciate the attitude you took with me Terrence. ** you and YOU TERRENCE have cost your company a customer. I read an All My Sons Moving review about this - they have your items on the truck then have you pay and endure add-on cost. You're stuck with no other options if you want your belongings. This type of business practice I will not work with ever again. In all, I paid over $600 to move a 1 bedroom in-town (that I had to help the movers complete). I paid less to have a POD moved across 4 states! I will not use All My Sons Moving & Storage Again. I will not recommend All My Sons Moving & Storage to anyone that I know.

If anyone ask me who I used to move I will boldly them my story and repeatedly caution them to use someone, anyone else. No one appreciates being taken advantage of. One day the Wrath of God will come down on All My Sons Moving & Storage and I hope I am alive to see it. I always tip and planned on tipping the guys around $50. Sorry guys, your company took your tip. I hope they buy you lunch or something. DO NOT write a generic "We're Sorry" response to my review as it will be deleted. Good luck and Goodbye.

Everything was tossed around like it was being thrown away, not packed for a 30 minute trip across town. My leather sectional was wrapped but the cushions were used for padding in the truck. I had to ask them to take upholstered furniture off the truck and wrap it. Mattresses were only partially covered. An heirloom mirror was dropped and broken. A large chest was pulled apart while being carried to the truck. A pedestal table was cracked. These are the things we have noticed so far. We did not allow them to unpack anything as I did not think my things could survive any more mishandling. We were so concerned when we got to our new home, we actually helped them unpack the truck.

They did not cover their shoes, they left mud on the carpets, they used large dollies to move heavy boxes and rammed the dollies over thresholds and up and down stairs without any care at all. They gouged walls and doorway trim. Finally, I asked them to just leave everything inside the front door. This was a disaster as far as I’m concerned and I am sick about it. These people were not experienced movers, they were day workers picked up at some facility in Cleveland. I will go out of my way to warn my clients, family and friends about All My Sons Moving. Worst experience ever!

Even worse, an employee from All My Sons Moving stole a $3,500 high definition plasma TV, the storage facility has video showing footage showing the employee from All My Sons Moving taking the TV from the moving truck to a car. The TV was never placed in my storage facility. For the past six months, I've contacted Deborah ** and Doug ** at All My Sons Moving numerous times with no resolution. Since April 2018, they have stalled, made numerous excuses and yet to reimburse me for the TV that was stolen by All My Sons Moving employee.

The worst occurred when they dropped a large dresser down my staircase, breaking and damaging stair treads along the way and crashing into my new front door – leaving a hole in the door and other scratches and dents. They also wedged the front door under another adjoining door frame scraping and damaging the door frame and transferring red paint from the front door onto my newly painted moulding. Once the furniture was delivered, I began noticing damages to the vast majority of my furniture, including corners chipped off of my headboards, coffee tables, and the interior frame broken in my fairly new $800 living room chair. These damages, some of which were minor – especially considering the long distance move, were only the beginning.

A large portion of my belongings were delivered to a storage unit. The movers purposely left the moving blankets on several items (including my brand new dining room buffet table) and stored them in a location within the unit making it difficult for me to completely inspect while they were unloading. When I went back a few days later to properly uncover the items, I noticed that my brand new buffet table had a huge dent and hole in the top, damage so severe that I’m certain it cannot be repaired. Also, all of the corners were chipped off my large dining table and my smaller dining table.

Additionally, I had one dining chair whose frame was split on the side and numerous other dents, scratches, and scuffs (many of which will be noticeable even if they can be repaired). When I contacted All My Sons and their claims department, I was told that the claims process typically takes 30 days, so I began taking photos and writing detailed descriptions and submitted all with my claim. In the meantime, I had to pay for the home damages out of pocket so that I could put my house on the market. This caused me a delay of about a month with listing my home – a situation which my realtor informed me put us out of the peak market time, and is likely why my home has not sold months later (especially given that the repairs are noticeable – replaced stair treads could not be matched, etc.) and may cost me even more money down the line.

When my claim was finally processed, All My Sons offered me only a little over $300 for all of the damages – with only a little over a $100 relating to the damages done to my home. After considering that I made a payment to them of almost $9,000 for the move, endured thousands of dollars of damages to my home and property, and likely will lose thousands more due to the delay in listing my home and potential additional repairs to my staircase, I was not happy. When I called the claims department about the amount, I was told my only recourse was to submit more details on the home damage (repairs invoices) and that a committee would review and may pay an additional amount, however, they specifically said that they would not pay the full price of the home repairs regardless.

The property damage for the items being moved is one thing, but I’m not sure how they believe it’s fair to cause severe damage to my home and not be responsible to fully reimburse me. With all of this being said, on principle, I am refusing the $300, and will not sign and have notarized their paperwork confirming that this amount is sufficient. It is more important to me at this point that no one else endure what I went through with this company. Please, if you’re looking for local movers, choose a different alternative or have friends assist you with the move (even if it’s cross country). I have lost all of my nice belongings in this process and could buy a new car with the money I have spent and will spend to replace everything.

They called their manager. I spoke with them I told them that what they quoted me on the phone and they said no that we recorded it. I said, “Okay are you going to listen to the recording.” They said no and hung up then I called them back and they said, “No we will not listen to the recording” and hung up so these guys do not tell the truth when they quote you with moving. Be very careful. I do not recommend them to anybody and I think that they should be held accountable for reimbursing me my $100 because they do not tell the truth to their customers.

The Wednesday the truck was supposed to leave I received NO calls or updates from AMS Movers as to status. My bad for not calling them to verify the truck was on its way. Had I known the truck did NOT leave on Wed I would have re-scheduled delivery for the following week after my vacation. Thursday morning 10am after receiving NO updates from AMS Movers, I called the office and spoke with Wendell, the Asst Manager. He told me the truck had not left yet because their long distance driver was delayed on a previous job. I pushed Wendell to explain why no one called me on Wed to alert me the delivery was delayed. He said he had a personal emergency that day that prevented him from calling. I asked did no one else in the office know how to use a phone and call me... He had no answer. Poor Customer Experience.

He then said the driver was on his way in, would load the truck and get on the road ASAP thus delivery should be sometime next day Friday. I was nervous about this but he GUARANTEED Friday delivery in the afternoon to meet the closing hours of my storage facility. The next morning Friday, again after receiving no updates or calls from anyone at AMS Movers, I called the office and spoke again with Wendell. He said as of 12:30 pm the truck was 1 hour south of Washington DC. I told him there was no way they would make it to NYC on a Friday afternoon and unload by 7:30pm, the closing hour of the storage facility. He had the nerve to say his guarantee was that my stuff would be in NYC by Friday and did not mean job completed by Friday... I asked Wendell several times what time did the truck leave the day before but he would not answer.

I was stuck as I had a flight out the next morning so this job had to be completed that day. I had to solve the problem myself by contracting for a 2nd storage unit in another facility that had 24 hour access. I had to do this by 5pm that day. I then waited at the facility until the truck arrived at 8:40 pm. I then assisted the 2 gentlemen in unloading my belongings due to the late hour.

I then learned the driver intended to leave first thing Thursday morning but Wendell sent him on another job which delayed them in leaving for NYC until late Thursday afternoon... A fact Wendell never informed me of and instead lied to me when he said the truck left as soon as the driver arrived and loaded up. Had the truck left without Wendell's re-assignment, they would have made NYC Friday afternoon and thus avoiding me having to get a 2nd unit, wait 3.5 hours for arrival and the late hour of 10 pm for job completion.

I will never use AMS Moving again... neither should anyone else... as their communications was horrendous, they failed to meet their promised schedule and guarantees and quite frankly I feel their Asst Manager Wendell LIED to me, misled me and treated me with little respect as a customer. I fully understand long distance moves are challenging with many obstacles and AMS Moving is NOT the company to trust for this especially with Wendell in charge.

I hate to call out specific people but because of Wendell alone, this experience was horrendous and the frustration I endured was due solely to him, his lack of communication, his misleading statements and lack of professionalism. BTW... the driver and his helper were amazing... very professional. Did a great job considering the situation they were in due to poor planning and management. Since completion last week, I have received no follow up calls from anyone at AMS Movers.

We will phone you between 11 am and 1 pm." The call arrived at 1:11 with a message of, "We are on our way. Will be there in 45 minutes." 1 plus hour later they arrive... see both storages and say we need another truck... there is no way everything will fit. REALLY!!! In no way is this a reliable or friendly stick to our word and we will make you happy company. Avoid them at all costs. Rent a wheelbarrow from Home Depot...

These items included a set of dressers, a recliner chair, a whole set of patio furniture, bike trailer, and bunk beds frames with several smaller items. This was discussed with Jeff who said he would send a revised plan, which was not sent until July 31st at ~5 pm after the truck was loaded. The movers did arrive with the revision and it was addressed with them that we were told we would be charged with partial packing. We were told it could be dealt with later and they needed to get started. 3 movers arrived to pack items. One of the movers was too tired from a prior move or drive that he left after packing one or two kitchen boxes. He was outside napping in his truck while most items were boxed or wrapped. This is the same individual who would later fill out the itemized list the next day with item description (describing existing damages) the next day.

Several of the items were covered in moving blankets prior to his evaluation. I have issue with the way that was done for the fact that it was neither factual nor accurate. I will give only a single example, but I have many if needed. For example it is listed that we have “leather” couches that were “badly worn,” only problem being we have no leather furniture and the couch referenced was 2 months old and looks basically new. That is the same for the recliner that was noted to be bent and broken. While these items made it to the destination in great condition, which we appreciate, my point is that the listing of items was a complete farce at best. The most concerning part of this to me is that this may be your “professional” MO, if not sanctioned by the company itself, then embedded in your employees to protect themselves after real damage occurs.

On arrival multiple items were not tagged or tagged inaccurately making it impossible or very difficult to utilize the system as sold to verify that all items made it and were in similar condition on arrival. The way items were boxed was also somewhat of a joke. Again I will provide some examples. On arrival we told the movers to do certain areas last as we had some items we were going to get rid of or bring with us. One of these was the pantry. One of the movers started boxing the pantry towards the beginning. He boxed everything! One box had an empty Costco sized pretzels container and a near empty (literally 6 goldfish left) Costco sized box of Goldfish crackers. That was all that was in that 3.0 box. There were several items in that area that we planned on taking with us (baby food/formula) so we had to go through the boxes that were packed.

We found the items and multiple others as mentioned and decided to re-box multiple kitchen boxes to be more efficient and effective. As I mentioned in the damages section, this method of packaging continued throughout the house and included items that are more valuable and important including textbooks and electronics. There was a single lampshade in a large box… nothing else, this was piled under other boxes in the truck. Some of the pictures will demonstrate this problem of poorly utilized and packaged boxes. I believe that the fact that almost twice as many boxes were used as was estimated by Jeff only supports my point that the actual boxing process was not standard. While the estimate included 2 x 25 lb newsprints, I imagine not even a quarter of 1 of those was used to protect objects and fill empty spaces (all of that was on the 2 boxes of dishes).

While most of the boxing occurred the first day, they were unable to finish it due to lack of time and supplies, so a few parts of the house were left for the next day which was scheduled for loading. The time frame for all stages of the move was important and they were discussed in detail with Jeff prior to the move. Other events were scheduled according to that plan. One scheduled event that was directly affected was the carpet cleaning. The moving company was made aware of the scheduled cleaning at noon on the 31st and the scheduled walkthrough for the move out at 4 pm. The movers said that they would come at 7:00 am on the 31st to finish the packing and load the truck to ensure that there was plenty of time for the cleaning and checkout. They did not show up until approximately 10:15-10:30.

No update on change of time or plans was communicated. While a second team did come to help for a quick 30 minutes to try and move everything downstairs, there were still several areas upstairs that were not packed including the master closets. My wife and I then packed the master closets to move things along. There were functionally only two movers at this time as one individual (the guy sleeping through the prep process) logged our stuff describing “damages”. It was obvious by noon since the entire downstairs living and front rooms were full of stuff and there were still unpacked areas, the cleaning was not going to happen as scheduled and had to be canceled. We were charged from our deposit by the landlord to later perform the cleaning. Everything was barely out of the house by 4:00 pm for the walkthrough, allowing only brief vacuuming after each room was cleared of items.

While we tried to express our concerns about these issues early in the move process, no one appeared to be interested. The only calls we received were to collect the remaining balance prior to delivery of our goods. I was told I would be called by a “Heather” from claims once the delivery was done. I was told that at that point our issues would be addressed. That call never came, even after it was requested multiple times from Jeff. Anyhow, upon arrival of our items, the unloading verified the poor job done on the packing end. To quote the unloading third party crew that helped us, “in my past 10 years of professional moving experience, we have not seen anything done like this before.” The first thing I noticed as the trailer was opened was a web of bikes with my $1500 computer (fortunately wrapped in a blanket) wedged in at a peculiar angle between other objects.

Heavy boxes on top, many mostly empty boxes, and the other moving company noted all damaged items as well. Pictures have been taken to verify the story and damages. We also had issue with the move of the car. We were told the Jeep would be picked up on the 31st with the loading of the truck. We were told there was no available driver, so we had to drop the vehicle off at All My Sons' business location. We were told we would receive a discount for this, which has not occurred. Delivery of the Jeep was also a mess. It was suppose to arrive the same day as the drop off of the truck on the 16th of August. It didn’t come and multiple attempts to locate the vehicle failed. No communication occurred for 5 days as we waited for a vehicle that was needed for work. We were close to reporting our car as stolen. Fortunately it did show up without damage.

In summary, this has been a pretty horrible experience. I have moved a lot of people including myself many times over the past few decades. I was expecting professional service from a professional company to whom I have paid what I, and I believe most people, would consider a significant sum of money. I consider myself a reasonable person, and had proper communication occurred during the process, this wouldn’t be much of an issue to me. However, the only real responses I have gotten along the process were to collect the remaining fees while basically receiving hostage threats for my goods. I was told none of my stuff would be delivered until I paid the rest of the amount due. I did that in good faith. Once all money was paid, responses have been even more difficult to get. I am happy to discuss this in more detail with anyone interested and look forward to the resolution of our business together.

Sadly you have already lost a future customer and recommendation for future business. I expect some money refunded for the “partial packing” that was done, and that is only because by definition you did only partially pack our goods. I also expect compensation for the damaged items. I expect compensation for ~6 days for delayed arrival of my car. As far as the actual claims go, values below are estimated costs to repair or replace with similar quality items. I saw in claims instructions not to have items repaired or thrown away, however, it took a very long time to get responses from the Phoenix group as noted above. I had the bike repaired and have cost receipt (frame was not addressed).

The mirror, kids’ bookcase, and bike, computer were thrown away once found to be broken (case and mirror collapsed and were dangerous to have around children). Dropping the Jeep off is an estimate on fair compensation if a tow truck had to be hired. Partial packing was according to initial proposal sent by Jeff. Delayed Jeep drop off was based on a reasonable rate for car rental for less quality vehicle for days delayed.

Claims: I was offered a total of $117 at their 60 cents a pound rate. They didn't address any of the other issues including being overcharged for full packaging, losing my vehicle, and not picking up my vehicle. In order to get the claim, I had to sign an agreement that stated I could not write a negative review. You can see the choice I made.

A truck 3/4 the size of the original truck showed up in Arkansas and was packed full. It looked like things were just thrown in there. Things missing, broken flat screen television and many more things destroyed. The lawnmower was up top of the pile and leaked oil and gas on 4 mattress and a bunch of other things, the lawnmower was in pieces. After complaining, I had to fill out forms, sign and notarize, saying that I was not lying. Something I should have done to AMS when signing the contract. The movers who unloaded the truck had nothing good to say about AMS. Be forewarned.

I called customer service and was told that the damages looked pre-existing. I cannot even begin to describe how upset and downright infuriated I am with this company. To have their employees so carelessly handle my belongings and then blame ME for the damage to my own furniture is ABSURD. I demanded my claims be moved up the line to be reviewed by their "board" and I expect a more appropriate resolution for the trouble they've caused me.

When unloading, I found that the bulkhead had someone else's furniture in it --- mine would have all fit! I have several broken items and damaged items beyond repair. This includes an alder wood headboard, from a company no longer in business (so cannot be replaced); a washing machine that is brand new, now has scratches on the side and top is dented; and an antique upholstered chair has damage to the wood. There was also a filing cabinet and bookcase that were destroyed. Two out of three bedrooms of furniture were left unassembled, because the hardware was lost in the move. My recommendation is: DO NOT USE THIS COMPANY.

They brought 4 guys to my home and these guys struggled with, damaged my furniture, damaged my walls, damaged my steps going upstairs. They left my house about 6 hours later then took four hours to set up a 2 bedroom apartment. According to their feedback, they calculated a 4 hour job which calculates out to no more $800 - $1,000. When they arrived at my apartment they then gave me the bill. They would not unload my furniture without full payment. This company said my bill was over $2200. I almost fainted! I will work at contacting them to get back at least $1100 of my money. If I don't get my money, we will go to the next step to handle this issue.

If the company would have told me that it would cost me that much money, I would have moved my own furniture. They were not upfront. When I called to complain about, the manager became rude because I was not happy. Are you serious. You charge me over $1,000 plus dollars over. This is not right and it needs to stop... Again, I will give them a couple of weeks to correct this, if not I will act.

4 phone calls later and at 6:30 pm the movers finally show up. The movers themselves told us that our move somehow didn't get put on their schedule and they double booked, which pushed our move to the end of the list. We were beyond angry and annoyed but were happy to finally have them there to complete the move. They didn't finish up until about 9:30 but we were just relieved to have everything finished. Then later in the evening we realized that they didn't assemble some of the dresser mirrors and they misplaced the hardware so we had to go to Lowe's to buy the parts to fix the issue ourselves. Would never use their services again.

I asked why didn't they tell us this in the beginning. He said that they can't predict that it will happen. I said it's a possibility that it could and he said, "No it just happened to happen". WHAT???!!! I will never recommend or use them again. All My Sons, I curse your company and you will be out of business soon... Cheaters never win!

Also, during the consultation, my husband asked if our dog would be an issue during the day of the move and was told that it’s not a problem at all. Once the movers came to the house, the driver said that he would not step foot to our house until our dog was moved to the backyard. It was over 100 degrees that day. That was very stressful for us. The movers damaged a few of our things and our house. We do not recommend this company at all. This was the worst experience we’ve had with a moving company.

Then the driver called me not even 15 minutes later stating they were on their way and apologized for the delay, they had to finish unloading the remaining items from a move the day before at UNF! Our movers were excellent. Kyle and the other 2 guys were great! Very professional. My complaint is 100% with the office staff. Once they got to our new apartment, Kyle needed the payment via credit card in order to unload. Which I thought was ridiculous since I am paying by the HOUR, and they hadn't even started to unload anything. The cost... $2053.56! That is a HUGE DIFFERENCE from $600-$800 I was quoted! I have NEVER been so livid, they basically hold your belongings hostage until you pay. I was charged $1,476.00 for labor.

I was charged $304.56 fuel surcharge and $216.00 for travel time. For approximately $57.00 miles! That is over $9 a mile! $57 for packing material - Shrink wrap - $30.00. I have NO IDEA what was shrink wrapped as I haven't found any unpacking. 6 rolls of tape at $4.50 per roll. I think they used 1 as 98% of our belongings were in closed plastic containers that did not need tape. I will be filing a formal complaint with the company as well as with the Better Business Bureau. Seriously, DO NOT USE THIS COMPANY! I have used professional movers previously, one of the moves out of state and it was less than I paid to move across town! This was by far the worst moving experience I've ever had. I will NEVER use All My Sons again and I will make sure that no one I know does either.

When the movers showed up the next day, they just started wrapping our furniture up. Again, They didn’t ask us if we wanted this stuff wrapped nor the cost for the wrapping. We thought they were just being careful. I mean we told them twice no we didn’t need packing. Anyways they just started packing and wrapping. About 30 min after they started they then pulled out the paperwork. Another RED FLAG. They were also slow. My husband and I was actually helping them move stuff. Anyways 3 hours later from start time, we arrive at our new house. 7 miles away. Literally after they pull up they said they wanted us to go ahead and pay. Ok so this has Been 3 hours. We are expecting $400-500. WRONG. They showed us a bill for $897 plus our $100 deposit so actually $997 for 3 hours and a 7 mile drive. My husband refused to pay that RIDICULOUS AMOUNT OF MONEY.

The bill had $189 of packing material we told them no. A $100 fuel charge. My husband called their management Paul. Anyways he was no help. My husband said he would compromise at $600 which was being generous on our part for real. Paul said if he didn’t pay their policy was to not take our stuff off the truck till we paid. As this conversation was taking place I watched the movers load the ramp and shut the doors with OUR BELONGINGS STILL IN THE TRUCK. My husband asked to speak to their supervisor and Paul hung up on him.

My husband called back and we spoke to Ryan the general manager. He took off the packing fee and half the fuel charge which brought the grand total down to $759. Absolutely ridiculous. This company uses the scam Tactic BAIT AND SWITCH, HOSTAGE, and EXTORTIONS their customers. They tried to hold our stuff hostage till we paid. SCAMMERS. Don’t give this company a dime. We have already sent a complaint to the BBB, a letter to Channel 9 news, and we are exploring other ways he prevent this from happening to anyone else. BEWARE.

When my husband started talking to him about it the one in charge (driver) got all pissed and called their headquarters. My husband was trying to calm the guy down. The guy told headquarters that my husband threatened him. I was standing right there and nothing was further from the truth. My husband was trying to calm the guy down. It was a nightmare. Items broken or scratched /dinged were numerous. Our 58” TV’s stand was broken along with the TV all beat up, the headboard, sides of bed were scratched all over ($4,000 bedroom set) my husband's grandmother's headboard and footboard are missing (assuming they broke that and didn’t want to tell us), end dug up, my grandmother's dresser dug up, tall lamp broke in half plus many more items dug up.

Ryan then groveled to get try to keep my business and made many excuses about why he didn't get back to me. I decided to give him a second chance and continued to communicate back and forth with him until today when I got the following email from him. This was a very flippant response (without any explanation of the 16 hour estimate) to a very valid question. He claims it was not meant to be that way, but it would never take 16 hours to move a 2 bedroom apartment to a 2 bedroom house, even with 2 storage units and travel time for 45 miles. Based on this very poor customer service, I would not use this company nor recommend them to anyone.

On Friday I was told the first move of the day was taking longer than expected since the inventory didn’t match up with what had been disclosed to the company. I spoke with a man named Caleb in the Richmond Operations Department and throughout multiple calls of the day delaying my move even further, he eventually let me know he had no time estimate for the movers to arrive Friday night and that the next available time to move me was Sunday if I didn’t want the movers to come so late and obviously exhausted from their first move. Caleb told me that he had to push back customers scheduled on Sunday to Monday in order to accommodate me, but you couldn’t push back your Saturday customers to fit me in first since I was scheduled first? Why did I need to wait longer when I was in line first? Where is the customer care in that if you make me wait longer than necessary?

I needed to be out of the place we were moving from Friday night. I could not wait until Sunday. But other moving companies were very fully booked and we had no choice but to delay the move until Sunday. Caleb told me that we would be the very first move on Sunday with movers coming between “9-10 am”. Come Sunday morning and I never received a call from the movers for the 30 minutes or so heads up to expect them. Around 10 am I called the customer service line only to discover I couldn’t talk to anyone until 11 am when the phone lines opened!

When I finally got on the line, I was transferred to Jermaine ** in the Operations Department since Caleb apparently wasn’t in the office today. And what does he tell me? That I’m not on the schedule for Sunday. He told me he was aware of my situation but he knew nothing about me being the first move of the day and he could not guarantee that movers would get to me at all on Sunday.

Jermaine was very unsympathetic, very apathetic, and totally unconcerned with my situation at hand. He made no attempts to rectify anything, made no apologies, and simply had an attitude of it-is-what-it-is-and-I-can’t-do-anything-about-it. All he tried to do was keep pushing my move back to Monday or Tuesday but I had repeatedly told them I could not be delayed any further and I needed movers now. I was appalled at his complete lack of caring and his lack of gestures to make anything right. All he could tell me was “call back later for a better update.”

So I called about 2-3 times. Once around 12:30 pm when NO ONE answered and a lady in the Dallas call center picked up and said she’d send an email immediately to her supervisor and Jermaine’s supervisor. No one got in touch with me from that. I called again around 3 pm and got another “call back later” answer from Jermaine. I might have called one last time around 4-4:30. Throughout Sunday I had no choice but to sit around, frantically try to find back up movers to no avail at such last minute timing, and felt total despair that All My Sons would once again fail me. Finally, at 4:50 pm on Sunday the movers did show up and completed the move, 2 days after the fact.

I have never in my life experienced such poor customer service. I understand summers are busy moving days, but if I’m scheduled for a certain day, I need to move that day. The total lack of compassion and gestures to rectify the situation were appalling. I had to put up with being pushed off and off with no guarantees I would even be moved. No one could even tell me sorry. No one offered me any sort of incentive to stay with this company - I stayed simply because I had no other choice. I can’t believe I had to pay full price for the amazingly dismal service and disrespect of my time and my need to move. The movers also overcharged me for the amount of time it took them to complete my move. Half a star is for the fact they eventually refunded me the overage.

Also, one of the movers reeked of weed smoke. I believe I was told when booking with All My Sons that movers were drug screened. Like, your personal habits are your personal habits but you should not get to ** off and get high when you’re supposed to be moving my stuff and focused on a job. The crew scratched up my walls and floors and I’ve had no reconciliation from the damage claim I submitted over two weeks ago. On top of that, the lead mover kept hounding us about tipping his crew. I’ve never had a moving company so in your face about tipping them. You weren’t even stellar. It’s hard to believe All My Sons considers themselves customer-focused with the way I was treated and pushed aside with no apologies or any gestures of compassion in this difficult time. Moving is one of the 3 most stressful things in a person’s life and All My Sons doesn’t care about you at all. Stay away from them.

I saw them through the window leaving with my furniture without anyone telling me they were leaving. They are rude, inconsiderate and milking the clock to their benefit and oh, by the way, they do not take cable which I found out was in the small print of the email confirmation they sent. Something that important they should tell you upfront or post it on their website which they did not show. DO NOT USE THEM!! Still recovering from the living nightmare I experienced with them two days ago.

Travis the driver slammed her furniture coming in the building and when coming in the apartment. He complained and would leave and get on his phone. He informed us that the company would leave with her stuff if she didn't pay the almost 900 dollar bill. After much deliberation on the phone with a curt manager, they finally gave her 165.00 off and acted like it was a big deal. He accused my friend's husband of being rude. We videotaped the whole conversation. Being a professional himself he ask questions and was treated like he was hostile. So why would you pay twice as much for half as much help. Everything was sorted packed marked, in small easy to manage boxes. Beware of this company. I gave two stars because of TC very polite and professional young man. The driver was not professional courteous or a worker. Very sad.

The bid called for dish packs. David started to wrap and pack my china in a regular box, and said they didn't have any dish packs. After I told him he was not to pack china and dishes in a regular box, he called his manager, Jimmy. He held out the phone for me to talk to Jimmy. Jimmy told me they didn't HAAAAAVE any dish packs, and I told him this wasn't going to go well and hung up. Jimmy called the packer, who said to the other crew "Jimmy said to pack her up." A short time later, Jimmy was on the phone again, saying they would have dish packs the next day and they could pack the items then.

The guys left after 3 hours. They had taken the majority of the furniture to the storage unit, and some of the boxes that I had packed myself prior to the move date. That night, I was reflecting on the day and came to this website and saw the horrible reviews and panicked. Between what happened that day and the reviews, I thought it was best to find another company to move my goods to my new home, since so many of the reviews were about not putting furniture together and having it break. I let Jonathan **, the person who bid the job, know my intent.

The next day, the same crew came. They hung out together by the truck, would be sitting down in unoccupied rooms not doing anything. The dish packs did come that day. They still had no markers. Things went downhill fast. Guys would come to me, bringing individual items, asking "Does this go?" I explained every time that EVERYTHING went except for those things they were not permitted to take, like hazardous materials. Guys would take out one item at a time to the truck (one lamp, an armful of board games, a small side table, for example). They are paid by the hour. I could sense the clock ticking and charges continuing to go up.

10 hours later, we all went to the storage unit. There were items they didn't bother to pack and were just put into storage piece by piece, didn't protect (including art work and electronics), most of the boxes are not marked. There is a lot that will have to be repacked before it is loaded onto the moving truck. It is going to be a nightmare. Someone stole a house plant from my kitchen. Who knows what else they stole, if they would steal a house plant. They also left several items behind that should have been packed and in storage. I have photos.

When the "leader" came to me to sign the bill of lading, he told me where to initial on a small tablet. After I was done initialing, he came to the page for me to sign, agreeing to pay the charges. I was surprised to see the charges were just about where the bid was. After I signed, he motioned to the other guys that it was okay to unload the truck into the storage unit. Then he scrolled to the next page and I saw the charges on this page were $2,000 more than they should have been, according to the bid. The labor was much higher (one piece at a time loading can do that), and they charged for the materials on the bid, but not the materials they actually used. The bill of lading was just the amount of boxes from the bid, there was nothing to show what was packed and stored.

After the truck was unloaded into the storage unit, the leader, David came up to me (I am pretty sure I was crying, which I did for the next 3 days). I told him, "This was awful," and he replied, "I know." I was pretty hysterical by this time. I contacted Jonathan ** again, who told (texted) me someone named Edward would be in touch with me the next day. Edward didn't call, I called him. He told me he was aware of my concerns, would look into it and call me back. He never called me back, I had to call him back. He told me the crew knew that I was not going to use them to move into my new home. He said he told them so they would "do the best job and earn your business back" or something like that. It had the opposite effect.

I waited 2 weeks and never heard anything. I began emailing Edward. I asked for an invoice so I can be reimbursed by my new employer. The bill of lading only has how many boxes/materials were used. After I didn't hear back from Edward, I emailed him to ask if he could provide an invoice or if I needed to contact the corporate office, and he replied that he would get one to me. That was over a month ago, and I still don't have an invoice. I did talk to Jimmy one day when Edward was not in. I explained to Jimmy that this experience and the associated stress and worry had negatively impacted my life. He was extremely condescending - and not helpful at all. He did ask what it would take to resolve this issue, and I told him I didn't know. I still don't know what kind of costs I'm going to incur having to pack things up in the storage unit, and I don't know what damage has been done to my things.

I called to talk with Edward about the invoice. He said he would have to create one, and it would take some time. I asked him if it could be done within a week, and he sighed and said, "I'll try." I emailed again, stating my issues which needed to be resolved. Edward emailed back, saying Jimmy told me he was not going to adjust my charges (he did not ever say that), that there were no damages, that the moving crew had markers, and to call the police and make a report about the stolen houseplant, as they cooperate with police. I emailed Edward again, asking for the invoice. I finally emailed him to tell him I would give him until 25 June to send me the invoice. He has still not sent it to me (today is 30 July), almost 2 months since the move. I am hoping that by submitting this review, people will not go through the same thing I have been through. Truly, one of the worst experiences of my life, and it is still not resolved.

My dinette table and chairs were not put in the correct place, so I took for granted that they put it in the garage and it ended up under many boxes. After unpacking my boxes I was very upset to see that the only part of my dinette there, was my glass top, and the chairs and the base of the table were missing!!! I didn't contact the company, because I thought this company probably couldn't care less, would not compensate me, and it was too much aggravation for me. I would never send this company to anybody! I believe they are criminals. Ironically, I told the salesman, that my furniture was held hostage before, by another company, and how upset I was. He told me that would never happen with his company.

So about 2:30. Crew finally shows up and says they can't move us as is, and they would need to unpack and repack everything to their standards, then move which will take 9-12 hours and cost a couple of thousand dollar. There was never any mention of this previously, but ok, whatever. They leave and we set time for first thing the next morning. Then we spend a couple hours repacking to make sure there was no open boxes 'cause a box of Tupperware has to be completely sealed to be carried from one apartment to another. Later that day I got sick and ended in hospital so wasnt there next day. Next morning there was no show from them and no call.

My roommates rented a U-Haul and had everything moved 3 hours later. Once I was out of hospital and feeling better, I called the company up and asked to have deposit refunded. Person at office says since they showed up the first they would be keeping the deposit. So I would under no circumstances recommend this company. You can't rely on them being on time or even showing up. They will try to add on a crazy amount of rework and extra time that requires. Then they will keep a deposit after refusing to do the job, because they drove from one interstate exit to another.

Since nothing had gone as planned up to this point, I called the Columbus office to confirm. I was told on 3 different occasions that someone would call me right back, but nobody did. Finally, at 6pm, I was able to speak with Michael **. He told me nobody was available Saturday, but that I would be the "priority" move Sunday, June 24th. On Sunday morning I received no call or update of any kind. I started calling every number I had, but the only place that would answer was the main number at corporate. They told me management was going to call the Columbus office to make sure someone called within an hour. After no calls an hour later, I called back. They seemed shocked that nobody had called, and told me they would follow up again. A half hour later, I finally received a text that said I would be hearing from a driver shortly. Nobody called.

Finally a truck showed up. I informed the driver, Andrew, that his company had failed to deliver on any promises up to this point. Fortunately, Andrew and his team did an amazing job. They managed to get 80% of the remaining items, including most the furniture. I tipped all 3 crew members $100. The following day I spoke with Bobbie **, management at corporate, about all of the problems I was having with the Columbus office. She assured me she would take care of the issues and make everything right. She even gave me her cell #, **, and Michael ** cell #, **. A 3rd move day was set up to get the remaining items on June 27th. I specifically requested Andrew again, given the fantastic job he had done prior. Bobbie once again assured me she would make sure this was able to happen.

On Wednesday, June 27th, nobody showed up once again. When I called the Columbus office, they told me I wasn't even on the schedule. I immediately hung up and called Bobbie. She seemed shocked that this happened, and called the Columbus office on my behalf. When she called back, she told me Andrew was in school, and was unavailable. Instead of letting me know, the Columbus office decided to completely remove me from the schedule. She let me know Andrew was available the weekend of June 30th - July 1st, and asked me to pick a day. I chose Saturday, June 30th. She said I would receive a call between 7:30 - 8:00 from the driver, and that my move would begin between 8:00 - 9:30.

On Saturday, June 30th, once again nobody shows up, and I receive no calls or updates of any kind. I called the Columbus office and spoke with Ashley. She informed me I was not even on the schedule. I immediately hang up and call Bobbie, who seems shocked again that this is happening. She calls the Columbus office, who tells her that Andrew was injured on the job 2 days earlier. Apparently he decided to skip school to work. All My Sons has been a complete failure. Not once have they apologized, or offered to do anything to make this right. I HAVE BEEN LIED TO BY MICHAEL **, MICHAEL **, ASHLEY, BRAD ** AND BOBBIE **. Don't make the same mistake I did - choose another company.

Finally at 8 I called and said, "You're not coming are you?" He said, "The drivers told me they weren’t going to come earlier and I guess they aren’t." (First time he mentioned that to me.) I was very upset. I asked when they could show up the next day and he said he was booked and booked for the whole week and could not help us out. The phone says customer service is important to them, there is no way! My poor mom is so stressed has to get out this week and they wouldn’t even help. Edward should be fired, he has no customer service skills. They obviously book too many customers and they leave us empty.

No real apology, nothing to make up for their error - All My Sons just left us out to dry on the day of our move and the day that we need to be out of our apartment. All they did was refund our deposit (as they should have, since they provided zero actual services), and refused to do anything else to make up for the fact that they cancelled on us at the last minute. Do not believe a majority of their positive reviews. We have heard that this company pays a PR firm to flood out genuine negative reviews with tons of fake positive reviews. DO NOT USE THIS COMPANY.

We were quoted a price with 4 movers. 3 showed up. BUT, the cost that was quoted was collected... even though I was down one full mover. ANOTHER LIE OF PETER **! Peter specifically told us we did not need to empty storage furniture (drawers, etc.) as his guys were adept in handling the weight. BUT... Driver (and apparent crew leaders) Jordan showed up with the crew at the appointed move time. However, he spent 15 minutes walking around complaining about the size and weight of the furniture. He asked if the storage items were empty. I advised that Pete had told us it was unnecessary. He responded, "of course he did!" EACH AND EVERY TIME, I asked Jordan a question, he rolled his eyes at me like I was inconveniencing him.

Both at the old location and the new location, CARE WAS NOT DEMONSTRATED. The movers scratched doors, walls and corners. The movers BROKE furniture. One time being tossed off the back of the truck (according to eye witness "new neighbors" who wanted us know how they had handled our stuff.). Truck loaded by the agreed halfway point of the move. Confirmed the address of the new location (SERIOUSLY 4 MILES AWAY) and advised the movers I'd meet them there (wife was already at the new place to let them in). I stopped for a coffee on the way. Saw the truck pass me. Then headed over to the new place. AND THEN I WAITED! Assuming I'd be arriving behind them, I was surprised to find the truck not at the new location.

I waited 15 minutes then called the All My Sons dispatch office. Waited another 15 minutes. Then the truck showed up. Asked if they got lost. They responded that they went to the wrong address (SERIOUSLY, we took the time to confirm the address. I assume the truck has GPS. Each of the three movers likely had GPS on his phone AND IT TOOK YOU 30 minutes to go 4 miles?) BTW - they charged me an additional $152.15 in Fuel Charges (seems a bit high for a 4 mile move - even when you consider the travel distance that required a standard charge of $189 already mentioned). (So yeah, with the Fuel Charge and the Travel Time Charge, I was fleeced almost $350 for them to literally DO NOTHING).

Before the movers began to unload the truck, they asked for final payment (NEVER HAVE I EVER HAD A MOVING COMPANY ASK FOR FINAL PAYMENT PRIOR TO THE MOVE COMPLETION) - when asked how they knew how many hours to charge, I was advised they'd give a credit or charge additionally for any mis-guess in hours to unload. Not sure this is all that went wrong, but VERY LITTLE WENT RIGHT WITH ALL MY SONS-of-a-**! I received a survey from GM, Shaun ** - Surveyed as deserved - Got a canned response of "sorry for your experience."

I waited a few days to calm down over the poor experience and called Peter ** again. Went over all of the points from above. He hemmed and hawed and said that he'd get back with me that afternoon for resolution after he spoke with "the office." NEVER HEARD BACK from anybody. Shame on me for not reading the MANY negative reviews. Shame on ALL MY SONS for taking advantage of people and for hiring LYING, UNPROFESSIONAL, Conmen who prey on the emotions of fools like me. NEVER HIRE THIS COMPANY! I gave them the opportunity to make this right.

I determined I would not pay for 2nd trip and immediately drove to Whitewright (five miles away) and picked-up a 10X6 U-Haul trailer. Upon arrival my wife had said she had talked to 'Richard' and he said his crew was still on the clock and would bring all the furniture down from upstairs. No problem, right? As the crew was doing this, my wife and I started to move left-over HHG to trailer and we (wife and I) would load everything. During this process, 'Andreus' approached me and stated crew would load the trailer if I would pay them separately. We agreed on $150.00 and my wife went to ATM and withdrew $160.00 and gave whole amount to Andreus making payment of $40 to each member of crew.

At approximately 5:15 we all left to make our way to Princeton about 30 minutes away. When I arrived both moving truck and wife were present but there was no activity. Andreus approached me and stated, "We cannot start unloading truck until we get payment for outstanding balance." I said "no problem" since I knew we owed $1000 more. I took out my card and asked him "how much" and replied "$2,016.00". I said, "No, it should be $1,000". He tried to call 'Boss' and when he got 'Jim' on the line I spoke with Jim. He said, "Bubba, my crew was having to assist you with loading U-Haul trailer and we have to pay them (or words to that effect)".

I verbally hoisted the BS flag and told Jim, "I paid these guys separately $160 to assist me and his reply, in so many words, were, "if you want truck unloaded you have to pay". I wanted to speak to our sales rep Richard but was told he was, "On the road with a 'load' to (somewhere) and would not be available for several hours.” (My wife called Richard several times and left voice mail and as of today, 22 June have not heard a word). I acquiesced, paid the SOB and work resumed. After trailer was unloaded I left premises for trip back to home in Tom Bean for 2nd load and returned to Princeton around 8:30 PM. Unloaded HHG and made 3rd and subsequently round-trip to Tom Bean, returning to Princeton 11:30 PM.

In summary, All My Sons’ business model is based on deception, dishonesty, manipulation, and extortion. Richard knew he was under-estimating home inventory knowing full-well two trips and added charges would be required. Even the crew commented, "This happens all the time" and "...we do not agree with how things are done" and "Richard is the worst Estimator". By the way, I will add, there is no way Richard was driving a load anywhere. He is Sales and not a worker. This company takes full advantage of families knowing full-well they will pay due to already burdensome high stress levels usually accompanying a move such as the one we just had.

This company should be avoided at all costs. To contract with All My Sons is like signing a contract with the Mob or even worse, Satan himself. All My Sons’ management should be extremely ashamed of themselves for their behavior. I am sure 'management' will say, "We are extremely sympathetic to your plight and we will look into this issue and get back with you soon" or maybe I will not hear a word from them. For this to be going on at the 'deck-plate and mid-management level' is a direct reflection on all of upper-management and ownership. I will cut & paste this review in and on every accessible website where reviews may be found.

Three times the office mgr said he would call me right back and he never did. I had to call him and he gave me a line of BS. He said he would try to have a truck pick up the rest of our stuff in a few days. It was a good thing we weren't closing until next week. I still hadn't heard from the office by the end of the day. I called the office first thing on June 19 and the manager told me "I haven't forgotten you". After numerous phone calls including one from the sales rep who said "I think we can get a truck out to your house today and it will cost you a couple of hundred dollars." I didn't think we should have to pay anything but I was desperate to have my house emptied so I agreed.

The truck arrived and my house was emptied and everything was delivered to our new home. The driver then gave me a bill for over $1000 that was approx a 50% increase over the original price quoted to my wife the week before. I called the office and told them I wasn't paying that amount. I also told them that I was filing a complaint with the BBB and the Attorney General's office in MA. I felt that we had been deliberately misled about the cost of the move and that their operation bordered on fraud and deception. I would NEVER do business with AMSM again. If you are considering hiring them I would strongly suggest you look elsewhere. It was a terrible experience.

At 2:30 pm on the 24th I had not heard from or seen anyone so I called to see what was going on. I was told they were on the way. At 4 pm still hadn't heard from anyone or seen anyone so I called again. I explained that I had to be out by 6 to be able to walk the unit with the manager. I was assured they were just around the corner. The crew arrived at 4:45 pm. I told them we had to get it done in an hour and I was amazed that they got it done. They asked me about delivering the next day and I told them I thought they were delivering Saturday. They got together to call their boss while I went to get the apt manager. On 5-25 I called to verify they were coming the next day and was told they would be there by noon.

At 1:30 pm they had not arrived or called. So I called them. I spoke to John and he told me I needed to understand that traffic was bad due to the Holiday. I pointed out they had told me the crew would be driving to Ohio on Friday not Saturday and I asked where they were. They had just gotten to Lexington Kentucky. I was told they would be there in 3 hours. At 5 pm no one had shown up or called, so I again called to find out what was going on. This time I spoke to Terrence and he informed me the crew was almost there. He also stated that there had been an issue with the truck on Friday and that was why they did not leave then. The crew finally arrived at 8 pm after it had stormed for over an hour (prior to that it had been sunny all day).

I asked them about the issue on Friday and they laughed, then told me they were given another job to do on Friday and it took longer than expected and that was they didn't leave as planned. They then proceeded to rush to get all of my things unloaded, tracked mud and water all over my carpet, broke a bookcase and a dresser (to be fair they were on their last legs already but all they said was it broke). They even brought me some items that weren't mine and when I pointed it out, they said, "What you don't want them?" They rushed me to sign and left. It wasn't until three days later when I went to take a TV out of a box and discovered it was broken. An obvious impact area with cracks running all over the upper corner of the 55 inch Samsung TV.

I called to report the issue and was given a bunch of forms to fill out and send back in. I told the same story I'm telling here and added that in my opinion the TV was most likely broken due to the crew rushing to load and unload the truck after arriving so late. The TV was 5 years old and I was not expecting to get the 500 I paid for the TV back but I was thinking 200 to 250. They offered me 60 dollars. I am now looking for an attorney to see what my options are. I would recommend using alternate sources for moving if you can, not so much because of the TV more about the lack of professionalism, lateness, the fact that they lied to me outright as well.

Before signing any paperwork, two of the movers already had my couch down the stairs, but not after damaging one of the walls in my parents' home. No apology was given, just a swift, "Somebody talked to you about our liability, right?" To which I answered, "No." It must be nice to move other people's belongings knowing that you would not be responsible for any damages to homes or furniture.

At this point, I wasn't expecting my couch to fare well. 50 MINUTES later, they arrive at my apartment complex (there was no traffic on any routes to the apartment). I tried not to wince too hard as the same two movers moved my couch up the stairs. I had to pay for a third mover "so they could be insured", and the most the third mover did was place his hand on my couch for five seconds "helping" the other two up the stairs. My couch, of course, suffered minor damage as well - although no acknowledgment was given since the two movers rushed out of the apartment as soon as they could. Then, came the surprise of a lifetime.

The third mover told me that my total came to $543. I could not and still cannot believe all the fees and charges from this company. I could've bought a brand new couch and had that couch delivered for free! I will never have All My Sons near any of my property again, and I'm hoping this review can prevent people from making the mistake I made.

They had the hugest 26' ft. truck with the grandma's attic above the cab. These trucks are meant for 4 bedroom houses. They left me with days worth of moving the things they left behind, and into another storage unit @ $150.00 a month. Then they had the nerve to try and charge me over $1,500.00! Plus extra charges on the apartment cause I was out on the 1st, also having to sleep on floor! I called every day trying to get some customer service, to no avail. It was just one big joke to them.

Everybody who gets screwed over by this company, needs to help put them out of business. Call your banks and stop payments making sure to gather all your evidence and witnesses, then take them to Small Claims Court at least depending on how much is damaged and stolen. My husband is also 100% Combat Disabled Veteran, who was in the hospital recovery from The V.A. Healthcare system that nearly killed him from their negligence and malpractice. He could not believe what they did to us. Now, we are getting ready to try figure out who can help us with this ginormous mess and help us move to Austin. NEVER, EVER HIRE THIS COMPANY and if you did put a complaint in with the BBB and Chamber of Commerce too! I have included a few of the 40+ pictures to go along with my Tale of Woe and Warning!!!

Then there was a per diem charge for our move that was never mentioned (by David). We never received an official contract or pamphlet explaining our rights and responsibilities. Then there was a labor transportation charge added that was never mentioned (by David). Overall this was a racket that takes advantage of people. The moving team was great and recognized that we were taken advantage of. The management of the Memphis office is terrible and inexperienced and will take your money and hold your stuff hostage until you pay. There is no accountability in the office as David broke protocol during the entire process.

The next morning I found out items were left at the house and all over clothes. He took the money and the job was not done. Call customer care and she referred me to the same guy, I told her why would I even talk to him. He was the only to talk to, so my girlfriend ended up making over 8 trips to finish the move. On the site all they show is the 5 star reviews. Very misleading. Took my money without finishing the job after we discussed this on the phone.

When I called customer care, the rep said it would take 30 days for them to file a complaint. I asked him if I was supposed to go 30 days without a TV. His reply, "well, that is up to you." I am a 70 year old widow. I use a cane, or walker most of the time. I cannot walk in the yard looking for a piece of my furniture they lost. I packed my entire house on my own. I paid good money for these clowns to move me. I have never been treated with this much disrespect.

RUN...Run fast and run far. Run away from this disrespectful group of children sent to do the work of adults. Oh and when I called to level my complaint I was met by some MORON that just could not wrap his head around. My printer is in that load idiot and I have no way to print a complaint form. Kept telling him to MAIL it to me. He kept saying "if you are going to yell at me". I was not yelling at him I was attempting INSTRUCTION...something that none of the people in this corporation know anything about. Kept INSTRUCTING that moving crew to "be careful", "let me get a blanket for that table" (table out the door and onto the truck before I returned with it), "PLEASE BE EXTREMELY CAREFUL WITH THAT DINING ROOM CABINET"...all INSTRUCTIONS that fell on deaf ears. RUN.

So the week of the move comes, I remember the guy saying that someone would call me a week before the move to confirm a time. It was Wednesday and we moved on Saturday. So I gave them a call, a different cheesy employee welcomed me to the family, asked for my info to look me up and told me to hold on so he can ask for the coordinating manager. Of course they were “busy” and he told me the dude or dudette would “call me right back”. Shocker: Friday at around 1 someone called me and told me the time would be 8:30. I was actually glad they gave me an early time. They’ll be done by 9:30 and head to the new apartment (EXACTLY 10 minutes away) so shouldn’t be much associated with travel time and then however long it takes them to unload. It’s just drop and go. But let’s be fair and say an hour to unpack.

That’s 2 hours at $159 and whatever they charge for travel (this very pertinent info wasn’t shared with me until after they had arrived at the new location with all of my things packed). Oh and they make you put down $100 beforehand and they tell you it will go towards the final price. Ha! Anywho, so I’m thinking alright 159x2=318 and even if they charge $80 for travel or “gas” (for a literal 13 mile trip) I will still be coming in at around $400. And although that sucked, what was I going to do? I had little to no reliable resources to move an apartment of crap from a 3rd Floor apartment to a 3rd Floor apartment. So that day they arrive, seem hungover, the gentleman who handled the paperwork (Tyree I believe) seemed 3 sheets to the wind, but they did a run through, made me sign some vague paperwork and started packing.

An hour and a half later they leave for the new place (after asking if my new apartment was also on the 3rd Floor and then proceeded to scoff and roll his eyes). I sent my boyfriend to the truck because duh, divided we conquer ;) ...bad idea lol. He texts me from the new apartment “500”... I was in shock. Who? What? Where? When? Why? I called him and to my dismay it was true. They charged me 159 for “2.45” as it was explained to me so that is $437.35 + ONE HUNDRED AND FIFTY NINE dollars for a literal 13 mile drive...and mind you I already paid $100 deposit so really I paid 600 some too many dollars which was poorly quoted, wrongfully executed and in my opinion criminal. Will willingly insert my opinion and probably recite or refer to this story verbatim for years to come. Screw you All My Sons!

One particular item went on the front of the truck but somehow ended up in the rear corner of the truck under blankets. I asked several times if I needed to watch and supervise. The lead guy said no at least five times, but still performed questionable work. Without my knowing, the lead guy had unpacked my work unit and operates the equipment causing me to lose work! What I needed was piled on the very top of the pile in the storage unit. Watch them, and do your own math! Look at what they did to the few things I had! I had a storage unit that all they had to do was line everything up against the wall.

Not only did they not show up at 2, but we had to keep calling them and the dispatcher would say they were en route and would call us... No call! We called back a few more times when we still hadn’t heard from them. Mind you we don’t live at this location so we are just there waiting all day because they keep saying they will be there soon... At 4pm I called and said we needed to be done by 6 and had planned to be done by 2pm. I explained I have worked with a ton of companies and while 15-30 min can be expected that 4pm was ridiculous. They said they would get a discount.

We realized things seemed shady and upon arrival we noticed the older man and the driver smelled of alcohol right away. I told him I wanted a quote before they loaded the truck because I was beginning to believe some of the reviews. He came back with double the price we were quoted. We got on the phone with the manager who refused to budge on price. He did not hold his company to a high enough standard to stand by what they promised us. When we chose to go with them we knew we only had a few items and they could move in an hour and then they charge an hour of travel and we confirmed it would be around $300 and she said yes.

My husband is very level headed and I have never seen him so angry. After getting nowhere with the manager we told the guys to put everything back and sent the truck home. Do you know how bad a company has to be to wait 4 hours for a mover and then reject them because they are so dishonest and you refuse to work with a company like that? Please take our advice and take these reviews to heart. We typically take them with a grain of salt, but we are regretting it now. There were 2 younger gentleman with the driver, who smelled of alcohol, and they were 100% apologetic and professional. They really wanted to get the job done for us. It’s unfortunate they work for such a crooked company. I would’ve hired them on the side if I could’ve.

We tried to sue but they had a small phrase at the bottom of the moving contract that said they were only responsible for belongings up to 325 dollars and had to sign a paper that we couldn't say anything about what happened to anyone. That's been over 3 years ago and I am still very angry. I wish I could give them a negative five stars but can't. Every so often we still run across missing items that they stole. If people are smart they should stay away from these thieves. We lost so much sentimental items that can never be replaced. I hate them for what they did to my family.

4) They try to wrap everything (including things that clearly do not need to be wrapped).

YOU HAVE BEEN WARNED, YOU'LL REGRET USING THIS COMPANY - ESPECIALLY IF YOU'RE NOT AN ASSERTIVE PERSON.

Did I mention they charged for $600 in overtime that the employees said they do not get paid a dime of? Nickel and dimes to death. 1 bedroom apt nightmare cost $1700!!! Staff is rude, unprofessional and flat out awful to deal with. My move was scheduled 9 AM Monday. Surely they couldn't screw up again. Phone call at 815 AM telling me the crew is sick and they aren't coming and they had no idea when they could. After 2 hrs of zero communication and zero apologies, I fired them and found another service. If I could give negative stars, I would. Disgusted!!!

We decided to wrap our furniture ourselves. We got rid of multiple items including the large dining table and 8 chairs, the buffet, a barbeque, and a large shoe rack closet. We also broke down all the furniture with the exception of the master bed. I asked that if I took out items from the move if it would be cheaper and I was told that it was. Or that if I had extra boxes, they could take those in place. Neither of these things took place and I was still charged the same. The movers stated they finished a little early, but I was not credited any money. The movers that moved took a really long time because there was only one person moving (at a slow pace) and two people that stayed in the truck for most of the move.

I've moved multiple times and have never seen movers leave almost the entire labor up to one person. Then I was also charged material fees even though we wrapped most of our own so they didn't wrap them and they didn't even use mattress bags to move our mattresses even though I specifically asked for that. I was charged $85 for this service that really was only used to wrap a couple of items and provide a cardboard protection for my TVs. My computer table, the couches, all of the beds, and the outdoor furniture were not wrapped at all. I was told that all my furniture would be wrapped to protect from travelling and sliding around just in case. Then at my home, the carpet, the door jamb protectors, and the staircase protection was not used either.

I am extremely disappointed because I just moved 3 years ago with Warren Movers and I paid less and I felt like the movers cared a lot more about my things. I only chose All My Sons because I was so impressed with the demonstration that really was not even implemented in my move and the fact that it could be less than what was quoted, if we took some steps to speed the process. So even with everything we did in advance (including eliminating a fair amount of furniture that would need to be moved), they still didn't take any of the boxes, they didn't take time to protect our home or furniture, and we still had to pay the same amount.

I wouldn't even feel so unsatisfied if I felt that they were working really hard and just genuinely ran out of time, but I had movers moving multiple large appliances that same day from Best Buy and they did such an amazing job, working hard and fast and time did not even matter in their case. They also cared about how they moved my furniture in my home, being careful not to drag any furniture across my wood flooring.

I'm really disappointed in this experience and saddened that a company that prides themselves on being family-oriented and caring, hires employees that don't follow through with these ideals. I REALLY liked the up-front meeting- it was really friendly and positive. It made me feel good, like someone was helping me out with my move, not that I was paying someone for a service. However, the actual move was so far from this and the resulting feeling was more like I was being taken advantage of because I was already locked in for that time and price. At this moment, I would not recommend this company or wish this experience on anyone as moving is hard enough. I hope this company can improve their follow-through in the future.

My spouse who is a retired veteran stated that the situation was not fair for his wife and something needs to be done on Steve's part. Then Steve stated over the speakerphone that he would only refund $50 of the deposit. The money was given from Cassandra's credit card on 2/9/18 for $100 to confirm the move to be done on 2/15/18 which never happen. My spouse and I was left with no refund on our deposit and never got to move that day by the movers of All My Sons located in 1418 N Henry Blvd Stockbridge GA. I will never refer this moving company to no one, so that they will not have a bad experience and left like your family did not matter. Our family resolution: My family and I would like a total refund of $100 due to the overall bad experience we had. All My Sons moving company did not move us, was unprofessional, and we never received anything as of today 3/11/18. No family deserves this kind of treatment.

My furniture was damage, NUMEROUS items broken and scratched. They did not take care of my furniture at all. It was jammed into the truck as tightly as possible without covering items. Two of the movers worked like dogs! The other two not so much. I tipped them a HUGE amount not knowing the damage I would later find. The office even tried to cheat me out of the quote. It poured down rain and the movers were delayed in the middle for about an hour. I would not recommend this company to anyone. They are totally unreliable. Not to mention I am out a lot of money.

Juan informed me that the movers would disassemble and reassemble all furniture that needed it. However, I had to completely disassemble my son’s bunk bed in order for it to be moved into his new bedroom (which I also did). The movers disassembled our bedroom dresser and mirror and did not reassemble it. The screws needed are missing and the company (Isiah) has not returned my calls regarding their location. The movers also removed our master bedroom door in an attempt to get my son’s bunk beds into his room and did not put it back on when they couldn’t get the bed in. Two hours after the movers arrived, I was told that the estimated time to complete the job would be 6 hours at over $180 per hour. I called the company to inform them that I wasn’t budgeted for that much. Isiah informed me that there wasn’t anything that he could do and that the movers should stop now and unload everything that had been loaded.

About 45 minutes went by before the driver informed me that the company had decided to allow me to pay $600 that day and write a postdated check for the remaining amount for the following Wednesday (February 28th), which I agreed to do. The following day, we realized items had been damaged, not reassembled, and there were pieces missing from furniture. I called the office and spoke with Dennis, who rudely informed me that because they made a deal with me on payment, they didn’t have to reassemble everything. I called him out on his unprofessionalism and rudeness and he hung up on me. I called back and spoke with Isiah who informed me of the same regarding making us a deal. He told me, however, that he would check with the movers regarding the missing items needed to reassemble our furniture. It has now been 4 days and I haven’t heard back at all.

I have stopped payment on the check due to the job not being completed along with the missing and damaged items. Once everything is returned/completed, I will pay the company a discounted rate because of their failure to complete the job as promised. I used All My Sons eight years ago to do two moves, both taking about 4 hours and cost less than $600. The company is under new ownership now and the work takes twice as long because the movers are forced to wrap and secure everything, even mattresses, blankets, etc.! This is clearly how the company prolongs jobs in order to make more money off their customers. Our move began at 12:00 p.m. and completed at 7:45 p.m. I will not be using the company again.

35 days later, they're offering me $4.00 a pound for our bed. ($500? That won't get me another $5000 bed). They've voided the warranty on my bed because of how they moved it, and they won't repair it. They also broke a glass side table, put 4+ holes in our walls, and scuffed up our rented house before the move. I feel utterly cheated by the sales department, All My Sons, the claims, their sales pitch. This experience has been utter hell.

I, under no circumstances, would EVER recommend using them again. They lie to get you into a contract, and that contract apparently doesn't have to be held. Instead of their "full value replacement" they promised me, it's apparently okay because they can't find someone to repair it, to just fall back to $4.00/lb. HORRIBLE BUSINESS. I will repost this everywhere. I've tried for 6 weeks to get progress on this, and I still have no mattress to sleep on. Thanks AMS.

I have been trying to deal with them to resolve this. At first, they ignored my emails for 3 weeks. Then they gave me three different excuses, I call them flat out lies, as to why they won't reimburse me for at least part of the overquoted and paid amount. They have said that they "wish there was more than they could do", they wish they "could give" me some money", but they don't. The movers assured me when they came to move stuff that it would be done in the quoted time, but they started slowing down during the move in spite of my constantly pushing them to move along. They also broke a large TV, didn't protect it properly.

Strangely, the head guy of the move asked me to not say anything to anyone about that, and that he would file the damage claim. I had asked personnel at the company who I dealt with at the onset, to give me the name of person who would review my complaint. They never told me about the Customer Feedback department. When I finally got a hold of the Customer Feedback, (CF) department for All My Sons, and only because the adjuster handling the TV claim told me who to contact for the issue of the quote, and she assured me that settling the TV claim would NOT affect my claim for reimbursement due to All My Sons falsely and intentionally misrepresenting the amount to be billed, the CF person has been giving me all sorts of lies and excuses for not reimbursing me for at least part of claim.

Now they refuse to deal with me because they claim I was not the contracted party. That's another lie. I placed the call, I hired them, I paid the deposit, I paid the final bill, and disputed it. My son's TV was broken and he signed the release form for that claim. It was his TV. I asked the adjuster handling that claim if I should sign that since I hired them, and she said no, that my son should because it was his TV. She assured me that him signing the release would NOT compromise my complaint regarding the quote. She was the one who directed me to file my complaint with CF after I told her that my emails to the personnel at the company were unanswered or unresolved. I detrimentally relied on her word, promise and direction, so she clearly misled me and lied to me, intentionally or not, which now results in my financial loss. She had authority or apparent authority, to my understanding, since she spoke as an authorized representative of the company.

And because of that, now they are saying the Release was for all claims. The Release was for the TV only, and as such was represented to me by their own adjuster. That is misrepresentation, a fraudulent and false statement on which I relied to my detriment. They are the most reprehensible company, that, in my experience and opinion, intentionally under quoted a move, being negligent in not doing their duty to survey the move prior to move to ensure their quote was accurate and true and fair, even after my insistence they do that. I have been financially harmed by their negligence, their incompetence, and their intentionally misleading and unprofessional dealing, or lack of dealing with me in good faith. I filed a complaint with the BBB. They say that All My Sons states they can't deal with me because I am not the contracted party.

I urge you to call other movers. Do not hire them. All My Sons cannot be trusted when they quote a move. Neither are they willing to deal fairly or in good faith with you after the move if there is a problem. I have been harmed financially by their negligence and irresponsibility. Don't let it happen to you. I am pursuing this to the full extent because I don't think they should be allowed to do business like this and because I believe I am due at least a partial reimbursement. I asked them for $300.00. The original quote was for 3 hours at $169/hr, plus the travel hour and incidentals of materials. The stuff to be moved was all packed, taped, in garage ready to be loaded. They didn't need to use boxes. The final bill was close to $1200.00.

The woman in the office was very nice and refunded me 86.00. Was not happy when I told her what the driver said to my mom. She said she wants to move also and he gave her his private number. He does moving on the side. I told the company this. Not happy at all. But that to me is stealing. Now the other two guys very nice. First time I hired a moving company. I had breast cancer and couldn't lift furniture. Sorry to the company. You need to watch who you hire.

Original Review: Dec. 19, 2017

THESE GUYS GET NO STARS IN MY BOOK... BUT HAD TO GIVE ONE IN ORDER TO POST THIS REVIEW. Their estimator sure knows how to talk them up...They dropped a sub-woofer, Kamado ceramic grill, broke a chair, and an entry side table. All my clothes and Christmas decor was thrown in a heap. Totes were dropped and broke with contents spilling all over the floor. They dropped a box containing a plastic jar of cherries. The top popped off and soaked through the box and they just sat it on the floor and didn't tell anyone and it stains the carpet. They will pay nothing (.60 per lb.) to replace anything. Are you kidding me? They put my Sleep Number bed together incorrectly and I have to pay $180 for a tech to come out. The grill will cost $500 to replace. Not sure about the sub-woofer.

I keep getting the run around with the assistant operations manager. They want to send someone over to fix things? Really? The estimate was a little incorrect according to the crew that came and moved me. Instead of doing what needed to be done by possibly doing a second trip with one truck, doing the job right and reporting back; they proceeded to overload the trucks. Crushing my things. I was quoted at 6 guys and got 5. So what do 5 guys do? Try to do the same job in the same amount of hours as 6 guys. They said they were taking lunch and then called me and said they weren't. They were obviously fatigued and starving by the time to unload and someone thinks the a bag of Cheez-Its and a Monster drink (which was stolen from my counter top) is going to get them through.

The 9 hr mark is approaching, everyone is getting tired, one guy wasn't listening so he was given a time out by the super, and sat in the truck for at least an hour. They charged me for him anyway. I paid good money for my things. So far the only thing that has gotten busted that I packed is a light bulb and a couple glasses. I was told I was getting the cream of the crop by booking early. If this is the cream??? They came so highly recommended and I'm so disappointed that they won't do better to do the right thing. I trusted these guys! NEVER AGAIN! DO NOT EVER USE THESE GUYS! THEY DON'T KEEP THEIR WORD!

The fuel charge wasn't a flat fee like most companies, though that was what was indicated when I got the quote. When they arrived to load up and gave me the contract to sign, I saw that it was 12% of the total. All that being said, this move shouldn't have taken more than 4.5 hours (that's including picking up a couple of things from a storage unit in Frisco... The move was from a ground floor 2-BR apt in McKinney to a one-story home, also in McKinney, six miles from the apt). Had it been 5 hours max, it should've cost $665 + tax. That's not at all how it shook out in the end.

To start with, when I booked the move, they said the logistics company they use would contact me 2-3 days prior to the move to confirm the time (they couldn't even give me an estimate of what time they would arrive until 2 days before the move date). I didn't hear from the logistics company until 24 hours before the move. They had about half of the info wrong and had a difficult time getting it right. I was told I would get a MINIMUM of 60 minutes notice from the logistics center to meet the movers at the storage unit. The movers called me when they were 10 minutes from the storage unit. That was helpful since I live 25 minutes away.

One of the guys was great... He worked his butt off. He was very personable and was very conscientious to take care to wrap everything carefully, not scratch up the walls, put the furniture in the appropriate rooms, etc. The other guy was worthless. When they started unloading, he put everything in the dining room (it was the first room when you walked in the door). Didn't matter if it was marked for another room or obviously didn't belong in the dining room, that's where he dropped it. I caught him sitting in the truck on the phone or eating more than once while the other guy was busting his butt working. They stopped to get gas and a snack at 7-11 between loading and unloading that added an additional 30 minutes. It took them well over an hour to load a dining room table, six chairs and a china cabinet at the storage unit. It should've taken half that time.

Another company moved my mom from Dallas to McKinney earlier this year and did it in 4.25 hours. Same furniture (less the dining room table), number of boxes, etc. These guys moved her within a few miles and it took them 7.5 hours. Yes, 7.5 hours. And it wasn't because they were careful. They tore up the walls in both places, almost everything except big, obvious stuff (sofa, bed, etc.) were in the wrong rooms and had to be moved by me the following day (including 76 boxes). Boxes marked "fragile" were on the bottom of stacks of boxes of books (stacked 6-7 boxes high). Boxes marked "Kitchen" were found in every room but the kitchen and all had to be moved. I had to remind them 4x to put the desk in the dining room, not the garage.

They beat the hell out of my mom's brand new washing machine, tore up the corners of several pieces of antique furniture, put the bed together wrong (it was like a seesaw so it was obviously wrong), broke her Christmas tree, and we're still unpacking and continue to find broken items. Luckily, we have 90 days to file a claim for all of that. The list is getting long. And they told us when they were loading that they're not allowed to move live plants (she had one plant). It wasn't in the contract where it listed what they weren't allowed to move (guns, money, jewelry, etc.) and nothing was mentioned when I booked. So we had to go back the next day to get the plant. Never had a mover say they couldn't move a plant. That was on top of having to move almost every single box...either to the correct room or move it to see what was under it and move furniture that was in the wrong place.

They wouldn't unload until we paid them and they estimated a 6-hour total at that time but then took an additional 90 minutes after that and charged us for the OT which was their fault. All that extra time adds up to more for the fuel charge as well. Bottom line, what should've taken 4.0-4.5 hours took 7.5 hours and cost about twice what they quoted. They charged the deposit to the wrong card, charged $56 for tape and wrap, left garbage throughout the house and garage, and overcharged for the fuel charge. Save yourself the aggravation and money and go with someone else. They were AWFUL.

Moved from San Antonio, TX to St. Petersburg, FL. I had a 2 day delivery spread and on day 1 (without a storage unit) All My Sons demanded to deliver immediately. A guy name Jonathan screamed at me on my speaker phone in a restaurant. I had to wait one extra day and All My Sons added a 50% surcharge (never noted in writing in the bidding contract). The organization/company or whatever you call it needs to clean out the supervisors, get customer service training, etc. At the restaurant I had to sort of apologize to the 35 people that heard Jonathan screaming at me demanding a delivery address of the storage unit and demanding I bumper another resident moving into our restricted condo association. I will be reporting this company to the Better Business Bureau and based on the previous reviews posted this company is in serious management and leadership problems.

I paid over a thousand dollars for three professional movers to move and care for my belongings. This is not the service I received. Instead I got three inexperienced, rude, lazy, purposefully destructive, disrespectful, unprofessional children who nearly got into a fistfight with one another in the front yard of my new home screaming racial slurs and cussing at one another. After the altercation they were so upset they began literally kicking my belongings off the back of the truck onto the ground and tossing them into rooms leaving my belongings broken and my home in a complete shambles. Items wrapped for the move were not unwrapped and items taken apart for the move were not put back together.

Aside from what was broken in boxes many of my antique furnishings were scratched, dented and broken due to improper moving and packing in the truck. The men also came unprepared. I had to give them boxes to replace the ones they dropped and broke. I even had to let them use my tools and tape and I was still charged for materials. The complete lack of respect shown for me, my belongings and the company these men work for was insulting and embarrassing.

When I left them at the old apartment they were almost done, so I said I’d meet them at my new place. Well they arrived at my new place and my son and mom went back to drop off the keys - they left bins of my belongings!! Plus a tall lamp. Wth!! My son called and told me. Thankfully he brought back the rest of my stuff. The one mover had the nerve to tell me they accept tips. Unfortunately I tipped them before I found out all my damages!! Thankfully it wasn’t that big of a tip. Careless movers. Unprofessional. Shady. Thieves. PLEASE hire different movers!! Filed a claim, let's hope they stand up and do the right thing!! I usually don’t complain, however I am not wanting others to go through this!!

The movers were very nice, but slow (I did most of the loading and unloading of boxes) and I was worried about my grandma’s furniture. There were two men, and for all the time they took packaging the furniture, only one them would move pieces that clearly needed two lifters. A 1br move took almost 3 hours longer than I anticipated.

Now the big problem. I hired movers primarily for my 60 inch TV and they TOTALED it. Giant crack across the bottom of the screen that spiders in places. Won’t turn on. It’s also irreplaceable, because they don’t make it anymore. The movers filed a claim for me and told me not to worry. It would be fully covered and replaced. I specifically asked about the $0.60/pound rule, and they specifically said that didn’t matter, the company would replace the entire cost. They also took apart my TV stand and lost pieces, so I can’t put it back together, had to claim that too.

It took three weeks just to get the claims paperwork that they mailed. USPS mailed. Not PDF. Mailed. Also, they mailed it to the wrong address the first time. When I finally got it, I did everything requested and sent it back via priority mail the following morning, and it was “undeliverable.” Reason unknown. They were able to deliver it the next day (Friday, about lunchtime), and when I called Monday, they said it wouldn’t have gotten to them yet. I sent digital copies as well Friday at 9am and still hadn’t heard anything back. They said they’d get back to me when they got to it.

Called back 24 hours later on Tuesday; they still hadn’t gotten to it. It took until a month after my claim to begin the process. It took 30 days after that before I could follow up again, and they said they mailed follow up paperwork two weeks before, yet I never got it. After eight weeks with no TV, they offered me 9% of what it would cost to replace the items, $157 and said that was four times more than they were contractually obligated to offer. I claimed over $1600, and if I want to replace my items, that is what it is going to cost me. I understand that I signed an agreement, but the drivers should not be allowed to make promises in regard to coverage if the company isn’t going to back what their employee are telling customers. It’s confusing (and frustrating, and really expensive, apparently) when you’re told two completely different things by people at the same company.

When I asked who I needed to speak to or what needed to be done so that misinformation was not given to customers, I was told management knows this and they tell the drivers not to do it, but they do it anyway and that the company is not responsible for what the drivers say. But, it’s your company and your employees telling these things to your customers. How is that not in any way your responsibility? If I told patrons at my job that they didn't have to pay their fines, and then they got upset and complained when they had to pay their fines, I would get in trouble and a policy would be enforced to ensure patrons didn't get misinformation. I have encouraged all friends and family to never use this company. What was supposed to be the least stressful part of my move turned into eight weeks of incredible amounts of stress, frustration, and anger. Oh, and I still don't have a TV.

I refused to pay as much of the time was spent waiting for management to call me back about a new crew and the guys arguing and blaming each other for the damages. They ended up making me waive all damage at the first address in order for them to reduce the fee. Just based on my experience alone, they should have offered a discount, but no I had to give up my claims in order to pay the amount that was more fair to me. These people were disrespectful and unprofessional, so much so that by the end of the move, I forbid one guy from even entering my home. Save your time, money and belongings and NEVER hire this moving company... even if it is the last one on earth. You and your friends would have a more successful move doing it yourselves. I'm not one to even write reviews, but I really don't want ANYONE else to go through what I went through.

Rude, nasty, unprofessional people, and the management is so sweet & professional when you call, but the reality is they are phony and pretend to get your business and once you hire them you are at their mercy. The people that work for them are not all employees. One of the workers told me he was paid under the table, no benefits, only $8.00 an hour, below the minimum wage - beware these people. They will not answer your email when you complain, they hang up on you. They do not give you a written receipt, it is on the computer but it will not print. All I have is the "advance receipt" for $129 - they make you pay in advance, and then again at the destination. Do not trust!!!

When I called to speak with management, he said that some paint should cover it. I did not feel my concern was validated. I had to grease the bars to get the door to open and shut like it did when it was bought not long ago. It was waterproof but I'm not so sure now. The reason we chose your company was the fact that you said it was no problem to move the safe. They fought with the key issue for twenty minutes or better after locked themselves out of their own truck! I helped them try to open it and offered my phone so they could call for assistance. Meanwhile time is money and nothing was being moved once again, as all four were worrying with lock and with Maleke hurting himself that was another fifteen minutes.

I have several friends that are moving soon and I can't recommend your company with what I have gone through so far. When I asked the guys to load the big stuff when the truck was 2/3 full. They assured me it would all fit in the truck. What happened was they had to make another trip. There were only 31 boxes that went on the truck. The rest was furniture - about 40 pieces. All but three pieces of furniture were shrink wrapped before they got there. I think you should invest in better equipment to move large items and training to move large items so your employees are not injured.

The movers told us that the company wouldn't pay for their gas, which they said frequently happens and that was why they were late. Of course, the logistics people have no idea where or when these people started and their arrival time can't be confirmed by anyone in this company. Funny thing is, everyone in the apartment that we moved from and into met their schedules so other companies certainly are capable of hitting their times. We should have read the online reviews or we wouldn't have used them. I hope this saves someone else the headaches we have incurred.

I regret hiring them. It would had been best to hire anyone from Craigslist because All My Sons Moving does not cover for any damages done to your property. They are simply luring people with the claim that they are insured and bonded. Trust me that will not protect your property from them, so them being insured is not even beneficial if they can't cover what they break or damage. I hire them for $139 an hour, they destroyed my property. I'm disgusted with the treatment I have gotten, when I tried to file a claim they act as careless as the crew. Save your money, stress and hire any other company. All My Sons are simply a fraud, careless and will drag your furniture if you are not watching. DO NOT USE THIS COMPANY!!!

Late in the day, in the middle of it all, the team lead had to be switched out for another team lead due to a personal commitment on the first team lead's part. By this time, the truck was getting pretty full, and there was a whole lot left to move. At the point where they ran out of room in the truck, they switched to getting ready to go to the new house. I came back the next afternoon after work to find that any items that they had staged for possible placement in their truck which were not subsequently put in the truck were left in the front yard, instead of being moved back inside or even into the garage. Who knows how much stuff went missing, but there is a lot of stuff that I still cannot find, two months later, including a patchwork quilt that my now-deceased grandmother made for me 40 years ago. I had to go to the house with a 15 foot U-Haul truck twice to finish up myself what they didn't complete, as well as multiple trips by car to pick up fragile items.

They left the house in such a mess, our realtor had difficulty showing our house, which nearly cost us the sale of the house, due to the mess of unused and partially-used packing materials they left throughout the house. Needless to say, once she was informed of what happened, she will not be recommending this company for any of her clients.

At the new house, their crew set the bed frame in our master bedroom and laid the flat, airless Sleep Number mattress on it, and proclaimed the bed 'set up'. The very next day, we called them about the beds. Another crew came, THREE DAYS AFTER THE MOVE, found the pump pieces (which were in some other box, not marked as parts for the bed), and assembled it for us. In the interim, my disabled fiancée and I, and her 75 year old mother who was our guest at the time of the move, all ended up having to sleep on the hard floor.

As we unpacked in the following days, we found food items stuffed into boxes marked fragile, which went moldy and caused us to throw out many of those items. We found boxes marked 'KITCHEN FOOD' in the garage, because, of course, that's where food belongs. We found our butter dish, with butter still in it, inside another box, where it had melted all over the items in that box and ruined a number of them.

We called the company about this, and after several attempts to get through to them, we finally spoke to someone. They're based in Texas, two time zones ahead of us, and apparently don't staff their office past 5pm Texas time, so I had to take time off work to try to get this dealt with. The person we needed to speak to was not available. They promised us the person would call us back the very next day, "to make things right." That was at least 5 weeks ago now. There are not enough expletives in the languages of all of the world that could be added in front of the word 'displeased' to multiply the meaning of 'displeased' to within ten orders of magnitude of how I actually feel about the job they did. Avoid this company at all costs.

If I had made this review earlier I would have given the workers a better grade because they were courteous and helpful, however, our items were moved to storage and we have just gotten them out after being there for three months. MANY picture frames (and some glass) were broken as were other items. The lead mover constantly talked about how they didn't get paid enough without tips and kept hinting that he needed a bigger tip. We have moved over a dozen times and this has been the worst moving company yet. I do not recommend them at all and I would give them zero stars if possible.

I then had to take a second day off work to get moved on Wednesday. After the move, one of my boxes with dishes went missing so I called them to see if they had found it left on the truck or in their warehouse and they responded that they would check and call me back... They of course never called me back. So, yet again, I had to call THEM again and OF COURSE they said they couldn't find it but they would "keep looking" which is already suspicious because if you already checked the truck and your warehouse why would you need to keep looking? Totally do not trust this company and will never use them again.

I called him back about 11:15 advise him I was on my way. He text me back said Ben was sending him on other job and he would call him. I immediately called Ben. He said one of the guys got ill so we would go back to my original time which was 1-4 window time. I said ok. I started calling him every hour asking when was he coming. He promise I would receive service because it wasn't my fault his guy got ill. Which was a lie he never showed up. Eric called me 8/30/17 morning saying they were sorry. I was lost for words and was trying to move I told him to credit my account. I will never use All My Sons again. They overbook service and lie.

We are understanding, not people that try to find fault with everything. I happened to see them lift my grandfather clock without parts being removed. I ask them to put down and told them we would have Promenade clocks where we purchased come move for us. We did at an expense of another $200 dollars. After move we kept finding damage to our furniture. I told them we could not have been more disappointed and could not believe things were not done as promised. They even came with no bubble wrap to protect anything! We decided to chalk this up to live and learn. I am sure we got the wrong crew and others do a better job. If not this company could not stay in business. An expensive lesson. I could not recommend them because of our experience.

Just to think how the movers took property when we turned our heads is awful. We were advised to file a claim with All My Sons Moving customer service which was a waste of time because the company is not handling claim. We filed police report and All My Sons Moving will not even speak with police officer handling case or return his numerous calls. This has been an awful move experience. I would not ever in my life use this company again and do not recommend anyone this company to use.

A move is already stressful but to have to go through this was not good. They even said they would cooperate with local authorities investigating matter but did not. Honesty is not a part of their business. The cell phones that were stolen were being used and when I called they would not answer but when I checked my call records they were making and receiving calls and using data. We did absolutely everything the company asked. Getting paperwork notarized, estimates, filing police report. Nothing was done. I would rate this company an F. When we call All My Sons they were extremely rude after taking our money for move and going through this horrible experience.

The movers they sent to move me complained the whole time about how heavy the furniture was (I explained to the moving company when I scheduled I had marble top furniture and was on the 3rd floor with stairs. They stated the men are capable of doing the move with any problems. However they had more problems moving furniture than I have ever came across). The movers were incapable of handling this simple move. You all should know they did not secure anything down inside the truck which allowed my furniture to move around inside while they drove the hour to my relocation. The COO is Chris Bournias. However the manager I spoke with told me he would not talk to me. You are suppose to expect reason care when someone is moving your items.

I will say this the actual movers were nice men, but they are just doing all the manual labor for cheap hourly wages while the "All My Sons" men get all the big bucks and "bonuses" to sit in the office and scam people! If you want to use this company, please have about $800-$1000 saved just to move! If that's your cup of tea, go for it, but I am an educator and single woman and that was a total rip off for my small one bedroom apartment... ASK QUESTIONS... DON'T SIGN ANYTHING UNTIL YOU UNDERSTAND WHAT YOU ARE BEING CHARGED!!! TOTAL RIP OFF!!! NEVER AGAIN!!!

Movers never said anything about the broken pictures and mirror, yet you could clearly hear the loose broken glass. When asked about the damage, the movers said they had to cram the truck to make everything fit. Never have I had so much damage from a move. Boxes and furniture were crammed upside down or sideways and anything inside the drawers was in shambles. My antique desk was falling apart. They also charged me more for the move than estimated.

The carbon copy "Bill of Lading and Freight" that they left was illegible and the bill that they showed me contained miscellaneous charges that the movers could not explain. Therefore, I called the local office to discuss the discrepancy, but the person I spoke with was rude and unhelpful. He said he was giving me a "discount" to keep me near the maximum range of the quote. I had no choice but to pay what they asked upon delivery as they would not release/unload my household items otherwise. After I paid and my items were unloaded, I reached out to their local office for an explanation of the higher charges and they ignored me. I tried their national office (Texas) and Customer Care service and was told that I needed to work it out at the local level. I tried again at the local level and was told that my move should have actually been $1,000 more than quoted but they gave me those "discounts."

I stated multiple times that the weight slips showed me weight was LESS than the minimum and the distance did not change, so how could I be charged more than $1000 over what was quoted? I continued to ask them to provide me with documentation to justify their charges and they continued to ignore me. In retrospect, I should have gone with another company. I thought All My Sons would be fair in honoring their quoted price, which cost me a great deal extra, not only in money, but in time and frustration.

If this happens to you, save the frustration and hassle of trying to solve it with the company. They will only defer and ignore you until you go away. The "Satisfaction Guaranteed" that they market on their site is not correct in my experience. I eventually grew tired of trying to get an answer from AMS and went to my credit card company. I provided the quote and other documentation that I had, and the money was refunded to me within 48 hours.

Called Monday at 9 AM and said all was good. Called at 330 and said they were running behind (that's okay) and by 3:57 the driver called me and said he was at least a half hour away. They scratched the bottom of my piano, they ended up in the WRONG CITY to drop it off, THEN tried to charge me gas, and extra half hour or so, and for "packing materials" which we only had a blanket. They took the extra charges off after I called and said I wouldn't pay it, but they wanted money BEFORE they unloaded my things and I refused. After they moved it all, it took them about 15 minutes to even reach the office to take the credit card. Not fun at all. They also got attitudes with me over the phone as well. Find another moving company.