All My Sons Moving & Storage

As the last items were being brought in, we noticed damage to armchairs and our couch which had been accidentally scuffed with grease in several places. The team's iPad on-site was not working, so the completion of final paperwork had to be done over the phone. I asked for the damage claim information which I was told would be sent immediately (it wasn't, and required additional follow up). In total, several additional items were damaged. Damages included grease marks/scuffs on armchairs and an expensive couch, a broken planter, and most upsettingly a shattered brand new $1400 TV (which was packaged by the All My Sons team). We get it, these things happen — however, we trusted that the company would take care of these damages appropriately.

30 days later, we received an offer of $450 as remediation for the aforementioned damages. That doesn't cover the cost of a professional couch cleaning, let alone the brand new TV which is rendered completely unusable and had to be replaced outright. The team made it clear that the actual legal liability of the company is a mere $0.60 PER POUND. This was obviously not pointed out to us in the paperwork, which totaled several pages/signatures that were required on-site, on the clock, and prior to the team starting (despite the clock running for their time). The team also noted that we did not elect to purchase additional insurance. To my knowledge, we weren't given the option to purchase insurance. The team's iPad was broken and so some of the signatures had to be completed over the phone. I did not receive a copy of the paperwork as promised.

Ideally this information would have been sent in advance, or explained in more detail. The damage policy was not explained or we would have never agreed to this. Since reporting the damage on 8/15, I have made over 8 email follows up and received minimal contact back with absolutely no assistance or interest finding a suitable solution here. Overall our experience has been extremely frustrating and turned a great experience sour quickly. Absolutely no responsibility was taken by the back office team to rectify costly damages to our property that we trusted would be taken care of. Use a different company for your move and don't be swindled by this unfair damage policy like we were.

I called the head mover and he told me they found them on the truck and he would return them to me the next day after he got off work. He never showed and when I called the main office, he said he didn't know where the screws were. I also found other furniture that had screws missing. The head mover asked to buy our desk upstairs from us and I told him yes, as they were finishing up loading the truck, I asked him about the desk and he said his "girlfriend didn't want it." I said what about getting it from upstairs and on the truck, however there was not any room left to put the desk on the truck. So, he said he would return the next day and get it if I gave it to him for free.

I agreed, but like I said before, he was suppose to bring the bolts to the bed but didn't come the next day. I gave all this information to the main office and they apologized. "We are sorry". I'm really sick and tired of companies, just saying "we are sorry". I still don't have the bolts for my bed and none of our furniture was put back together once we got to the new location. They did a poor job and over overcharged me. I would NOT recommend this company.

At the end of the move the crew was so excited over tip we provided that they simply forget to complete the last step of job. We had a large hutch being moved to storage. Crew loaded the hutch, and then lost their minds. Never secured the piece in the truck and actually left it standing on end. Crew admitted this to us as well as company management. The hutch was destroyed as it was tossed around in truck.

Company did nothing to stand behind the negligence. They stood on the ground they are only responsible to pay $.60 per pound. They paid out $180 for $3400 hutch. Yes if I had known the crew was incompetent we would have bought the extra insurance or used another company. What happened to where companies no longer stand behind their product. No matter what company you use, buy the extra insurance. Movers have a great deal to pay out at only $.60 per pound. They have no real incentive to protect your moved items.

My husband and I have never moved before (we moved from our first home after getting married 2 years ago, I moved from a shared apartment and my husband was living with family) and took the advice of their office staff who seemed knowledgeable when we called and gave him the inventory of our furniture and belongings. When the moving team arrived they told us that truck wasn’t big enough and they could only pack half of our items. We ended up having to rent another truck to get our entire home packed.

After packing, when we walked through the house they left trash on the floor in almost every room of the house and MISSED a lot of the art on our walls. It took us hours to finish cleaning the house after they left. (This was disappointing especially because we had bought the crew lunch since they had come from another job and we wanted to help them keep up their stamina.)

Second, once our truck was unpacked at our new home we found MANY issues. The items were not packed in labelled boxes and were not packed in any sort of organized manner, we had food items mixed in with clothes, and kitchen items mixed in with books, etc. This caused a nightmare as we unpacked and made it hard to see if we were missing anything. Several containers of food, that were damaged as they packed or packed improperly, spilled all over causing a big mess. They didn’t use most of the packing supplies we bought from Uhaul (as recommended by their office staff because it’s cheaper) and most of our things were either packed improperly or they used their own and charged us for it.

Third (and worst), was the damage and loss of our belongings. Many of the boxes were not packed properly. Our microwave had been just set on top of boxes in the truck (not bubble/paper/shrink wrapped or strapped down) and it fell and was dented badly during transport. They also broke one of our flatscreen TVs, cracked the top of a food storage container, and lost pieces of our furniture (we found some of the pieces in miscellaneous boxes - it appears if things fell off they just threw them wherever instead of gathering them up and putting them together or handing them to me as I was present the entire time). Four of my husband's watches (2 of which were expensive) were taken out of their storage boxes and STOLEN. The empty storage boxes were packed and we found them empty.

In the end, the company is REFUSING to give us any money back after we submitted a claim for our damaged and lost/stolen items. They claim we should have checked our inventory after they packed the truck – we don’t know how we could have done that before we drove the truck to MI and unloaded and unpacked it ourselves.

We are very angry and disappointed in this company. I don't know if the issues with the packing and the loss of items is because of this particular team, but the way the office staff has handled it all makes me wary of the entire company. My husband and I try to be understanding and gracious but looking back at all of this, it's just unacceptable. Save yourself (and your belongings!) the trouble and don't use this company!

AMS did give me a $500 refund but as they were at least $1,000 more to begin with, that was a drop in the bucket. Arrival day.... the truck left around 8 AM from their Ft. Lauderdale facility and arrived in Gainesville at 3 PM. They unloaded until 7 PM and then were told to drive back to Ft. Lauderdale that night putting them back by 2 AM earliest. That cannot be legal! I will say the guys worked hard but their inexperience left a hole in my leather sofa, they did not screw my bed together and the pegs almost broke when it came apart.

I had a pull-out sofa, which I had told Brett (AMS salesperson I had). The guys had not experience taking or putting it back together and it was not done correctly aside from the guys having inappropriate tools. ANOTHER BEWARE....get a copy of the contract beforehand. Any arbitration is out of TEXAS so it is not worth filing a claim even if you have one, unless you are in Texas. DEFINITELY NOT WORTH THEIR CONFIDENCE NOR THE MONEY. YOU WILL NOT GET WHAT YOU PAID FOR!

3. Packing and moving

After getting quotes, selected All My Sons for the packing only. I talked with Chase ** on several occasions to ensure that the days were straight and that the services would be packing only. Chase had done a Zoom call walk-through to provide the quotes. He was informed that all boxes and paper were already purchased, that labor would be the only requirement. The original quote from June 17, 2022, was a guaranteed not to exceed $1448.35. Then, on the Sunday evening before the AM Monday pack appointment, I suddenly get a flurry of text messages and calls saying that a new signed quote is required by the office manager, one which now has higher hourly labor charges, plus fuel charges, plus an additional laborer, plus additional materials – and the charge has risen to over $2200!!

I called Chase, who said that was just a top charge, not what would be charged, but the paperwork needed to be redone for some reason; “just sign and we will straighten out later”. I now had less than 15 hours before the packing should begin, so took Chase at his word and signed. On Monday morning, 4 male packers arrive. I informed them that all materials were in the garage – small, medium, large boxes plus dish boxes plus wardrobe boxes. Tape and paper were in the rooms already. I told them that I might not have enough tape, so would expect that charge at sign out. What was really charged later turned out to be: 5 dish packs @ $14; 4 wardrobes @ $17; 5 mattress bags (even though only two mattresses were in house and neither were in a bag!); 11 other boxes in various sizes, and 25 lbs of newsprint even though unopened paper was still remaining in rooms!