All My Sons Moving & Storage

On top of all that, their movers damaged my furniture by failing to properly cover them in readily available moving blankets, which is included with the move. Fortunately, getting a damage claim form was quickly ready by their customer service, but to me that doesn't speak well for a moving company. I am thoroughly disappointed with their quality of service, and I would choose anyone else in Birmingham, AL to use as a moving company.

I called Chris with "All My Sons Moving and Storage." HE ACTED LIKE THIS WAS NOTHING AND TRIED TO DOWN PLAY THE INCIDENT AND TOLD ME HE WOULD GET BACK TO ME AND NEVER DID!!!, On May 10, I received a call from the Property Manager of the Condos and she told me the wall was damaged and that I had to pay $500.00 to have the was repaired, and sent me the video, and again I spoke to All My Sons Moving and again they down played it.

This is the worst I have ever been treated/I have not received any apologies or any compensation for the way I was treated by everyone at this company. Please do not use this company for any moving if you want to be treated fairly. I do not recommend this company. I hope this review can help someone else and I hope Consumer Affairs can help me.

I estimate that they used 3 boxes for couch cushions and bedding, plastic wrapped 5 items, and used one mattress cover, yet material costs were $150. In addition, I was charged $200 for travel, when I moved 1.5 miles. Overall, I originally estimated the cost of the move to be $600, with the third guy maybe $800, it came in at over $1200. I feel like the lack of transparency on the front end should be highlighted. I hope that this is not a common practice of your company.

I have moved every year for the past five years from Cleveland to Boston to New York and never had to leave this kind of review. Drew is a reactionary business owner who didn’t want to hear that his own dispatch was a ** show. It was point-blank. When you book with All My Sons you will be disappointed and infuriated. We booked with the wine competitor and as soon as we told her All My Sons she left and apologized as she has “heard that guy is the worst.”

We asked for an afternoon move around 12:30 pm a few weeks before our moving date. We specifically said our new house closing was at 10 am and, therefore, wanted an afternoon move to monitor the move. The salesperson at AMS then gladly obliged and said that wouldn’t be an issue at all. Then a day or two before the move date, AMS called to confirm the route and the items to move.

Mind you, no one was sent to the physical location to take an inventory of the items. We did make sure to let them know of our apartment size and the storage stop to make before delivering everything to the new home. During this call the gentleman insisted the move start at 8 am so they can be out of our hair by 6-7pm. He said we didn’t need to be there, as long as we can meet the movers at the storage place. So we obliged and signed off on an AM move thinking we’ll just show them what all needs to go into the truck and the rest they should be able to handle without us physically being present there. BIG MISTAKE!!!

They loaded the truck unmonitored and lugged in trash from the old house (like old rugs etc. that we were going to throw out) and came to storage over an hour late. Then they dropped the bomb on us, that their truck wasn’t big enough for everything we needed to move, therefore they can’t take everything from storage. Once they arrived to our new home they refused to unload the truck unless we paid them which was an additional $1k from what they had initially quoted us. So essentially we paid more than the quoted price, for an incomplete job, as the storage items were never brought to the new home.

We signed because we needed our stuff in the new home only to find brand new wall knicked by the movers when moving our office desk, broke our office desk, damaged our expensive dining table and several more issues were uncovered post unloading. But wait it doesn’t end there!… the customer care guy, Jermain, tried to put it on us, saying we committed to single truck only and therefore could not bring all items out of storage. We were never asked how many trucks we’d need. How would we know how many trucks or men would be needed for this job. That would be at the moving company’s discretion. All we were asked is how many rooms we had and what were the heaviest furniture pieces we intended to move.

Overall it was an absolute nightmare and we were brushed off to their claims department. Mind you it’s been over a week now since submitting the claim with proof of the damages and it’s been radio silence from them. Yeah definitely DO NOT use these guys. You will pay a heavy price for basically ending up doing things yourselves. I plan to get this word out there to more folks, because I’d hate for someone else to go through the ordeal we went through. STAY AWAY FROM THIS BUSINESS AND YOU’D BE DOING YOURSELVES A FAVOR!

Due to the furniture being under a year from purchase, we wanted a moving company that was insured. Customer service stated they were licensed, bonded and insured as well as, went as far to tell me "We are one of the only companies licensed." All My Sons moving company has done nothing to resolve the issue. They offered a few hundred dollars as replacement for the damaged furniture. I will have to hire an attorney now to get this resolved. They sold me on great service and assured my items would be taken care of.

The movers reported all of the accidents that happened to their manager. I was sent a claim form, and it has gone nowhere. I attempted to call this evening and talk to a manager and was told there was not a manager on duty. I was hung up on 3 times and finally, after multiple attempts, someone put me through to a manager. I was thankful no one was injured, but cannot believe that I am left holding the bill for the damages.