All My Sons Moving & Storage

I've had so much stuff scratched from me moving it in my cars. These guys prevented all of that. I was surprised at the amount of stuff I put in boxes that came out of the house. I can see how a quote might be lower because you wind up moving more than you realize, but I was initially quoted a little higher and the final price wasn't as much. I can't complain. This made the move from one house to another so easy as everything was set up in my new house by lunch (aside from unpacking boxes but we color coded the masking tape so the right boxes are in the right rooms). This was totally worth the money. I will absolutely use these guys again. Especially if you're dealing with a piano, use them!

2) The team estimated the time they would need for packing and sent the invoice for signature. Upon leaving (which was a 1/2 earlier than estimated) the person in charge confirmed they would be refunding the over charged amount. When I had not received a credit on my account I sent an email to both the local and corporate offices - no response.

3) This is the worst. I paid the team to load and pack my containers. During the time they were packing I had to remind them several times to place the hardware for assembly of the furniture (screws/bolts/nuts) with the piece of furniture so that upon arrival it would be able to be assembled. When they left, I went through the house and found 3 separate places where half the hardware was left on the floor. I have moved several times in the last few years - each time the crews have wrapped all my furniture pieces and while there have been minor scrapes nothing major.

When I looked in the containers - the majority of my wood furniture was not wrapped in blankets to protect it (I have photos I shared), bed pieces were thrown on top of each other with no cushion in between, 600 lb stone table was placed on top of fragile wood pieces and NOTHING was secured. In addition, they had ripped the weather-stripping off of the solid front wood door, leaving holes and damage and said NOTHING about doing it. It was repairable but something that they should have acknowledged they did.

When my furniture arrived 1.5 weeks later the crew whom was unpacking it opened the containers and the first question they asked me was if I packed it myself. When I responded no, they were shocked that a moving company had packed that way and at the number of items that were not wrapped and thrown into the container.

I carefully photographed the containers before they were unloaded and as each items damage was evident, took a picture. All the pieces that were not wrapped had deep gouges and scratches on them. One piece had a door broken in half, my box spring had a rip down the middle and piece of frames were missing. My upholstered furniture had tears in it, the bed that had the heavy table on it had a split base. In total 2 beds, a bench, a dresser, shelves, a nightstand, 1 desk, 1 couch and an entertainment center were deeply scratched.

I wanted to be reasonable in my request for damages for the furniture so for the worst of the scratches I asked a repair place what it would cost to repair. I did not ask for full replacement and for some of the items (such as the box spring, or the back of the bunkbed where the broken piece could not be seen) where I could live with the damage I didn't ask. The full estimate for repairing the damage was under $2000.

The response I received was that while they were apologetic for the inconvenience they didn't think their team's horrible packing job had resulted in the damage and offered a small amount for that. Their stance was it could have been caused by the shipping of the containers from one place to another. This is why I sent pictures so they could clearly see that the furniture was literally thrown in the container and not properly wrapped. Had it been properly wrapped and secured it would not have been damaged by the slight movement of shipping.

I've worked with 5 different movers in the last 6 years and have never seen such shoddy workmanship. There were more than enough blankets to properly wrap my items and the price of this company was higher than some of the others. It was EXTREMELY disappointing to see such a poor quality job and to not see the company take accountability for their actions.

I also just had the opportunity to meet one of my new neighbors. The idiots from the truck filled up her trash can! They couldn’t have mistaken it for mine as they left mine at the other house along with my patio furniture, gas grill (no tank), my bistro set on the porch and two huge area rugs. So now how am I supposed to get those to the new house??? I plan on legal action, so I’m not going to go into too much other detail here. I AM going to put them through the wringer.

Now the day of my move, I was never given a time that the movers were coming. I called at 11:42am to inquire. I was told the driver would call me 30 mins in advance. At 12pm, I received a call stating the movers anticipate the current move to end before 2pm and they were already in VA Beach & they will be en route afterwards. 2pm came & went, I called AMS at 3:40 to inquire. I was told the movers had to drive from VA Beach to Newport News to drop off one of the movers. The movers finally arrive at 4:40. They start moving at 5:00. By 5:30, I hear a loud crash. They broke my 55inch tv.

Now to the billing, AMS charge a fuel charge, was $130. Travel time charge is flat fee of $109. $52 materials charge. WELL ABOVE quoted price of under $400. With those fees alone, there was NO way to meet my requested price point. For a total of $836 (that’s including the $100 discount). It was later discovered that AMS broke my second 55inch tv. This company is disgraceful & dishonest. They lure customers in with empty promises & a discount! Only to damage property & charge exorbitant prices!

No idea what the rest of the charges were since they ran my card before telling me the cost and I never got a complete itemized receipt. Hiring day labor off the street would have been a better choice. They were fast and the actual movers nice but that was a very expensive hour and 11 minutes. Next time I will look for honest local mover who needs a job, good reference and repeat business. I would say stay away. I rarely if ever give a review. This was just ridiculous.