All My Sons Moving

The actual movers were incredibly inexperienced and untrained. I have moved many times and watching these guys was like watching the three stooges. They actually fell several times coming out of the house and damaged several items. The company refused to pay for these items and/or would only give me a few dollars for the damage. I have a ruptured disk in my back so I paid to have the movers move the big items that I couldn't get (treadmill, elliptical, beds, dressers, couches, etc). The salesperson said they would disassemble and reassemble everything. The movers showed up with a tiny bag of tools. The only screwdrivers they had was a set you use to repair eyeglasses! I am being serious. What is even worse is the kid was trying to take things apart with the tiny screwdriver. I had to loan them my tools and even had to take many things apart because they couldn't figure out how to do it.

And what was worse is that they lost a lot of parts so I couldn't put things back together at the new house. They severely damaged my walls and floor. The list goes on and on. I have been a part of corporate moves at least 7 times over my career and even moved myself at least 6-8 times. I have never see anything like this. Run as fast as you can and stay as far away from this company as you can. The customer service is horrible. Every person I spoke with was incredibly rude and could care less about resolving my problems or helping me.

They knew I had no other choice and they took advantage of it. I never write review but I had to in this case. Do not use these people or you will regret it. If you do - record the meeting with the salesperson and every word you tell him and verify every single piece of furniture you want moved is clearly listed on the quote. If you decide to use them please make sure you have a backup plan and you aren't tied to the actual day of the move. And - good luck. You will need it.

Move took place on Monday, 12/3/18, cost me a full day’s pay, plus I was charged the full amount. No discount. And no answer to multiple emails to the person described as the “manager” of the Birmingham location. The guys who performed the physical work of moving were awesome, kind, respectful, took great care of our belongings. But due to the poor management experienced, we will not use nor recommend this company again.

Amber ** in Atlanta, GA called me to book, she told me my hourly rate, said the guys would come in... Wrap up my items then move me - which they did. However, they move extremely slow. They didn't begin moving swiftly until I said the money has run out. Period! AND I had to carry items myself to speed up the process! When it was time to pay I was hit with an unexpected packing material charge. I was charged $50 for tape and a mattress cover/plastic bag. These items cost 1/4 of the price at Wal-Mart. I WASN'T ASKED IF I WANTED THE MATERIAL THEY JUST DID IT ON THEIR OWN. When I spoke with Amber ** originally her wording didn't include a fee for this.

Again, words mean things so you should asked the CORRECT QUESTIONS and get the correct worded response, otherwise you end up with ** on your face as I have. I've moved 13 times, I have my own material. I then called and spoke with Terrence and he was completely rude, dry, monotone and an ** - some advice for you sir is Customer Service and DELIVERY go a very long way. Terrence said the cost of the package material was on the letter Amber emailed me. However, It doesn't say what to do if you didn't ask for it though. For the sake of not arguing with a stop sign, I ended the conversation.

I'm a rational guy but I do not appreciate the attitude you took with me Terrence. ** you and YOU TERRENCE have cost your company a customer. I read an All My Sons Moving review about this - they have your items on the truck then have you pay and endure add-on cost. You're stuck with no other options if you want your belongings. This type of business practice I will not work with ever again. In all, I paid over $600 to move a 1 bedroom in-town (that I had to help the movers complete). I paid less to have a POD moved across 4 states! I will not use All My Sons Moving & Storage Again. I will not recommend All My Sons Moving & Storage to anyone that I know.

If anyone ask me who I used to move I will boldly them my story and repeatedly caution them to use someone, anyone else. No one appreciates being taken advantage of. One day the Wrath of God will come down on All My Sons Moving & Storage and I hope I am alive to see it. I always tip and planned on tipping the guys around $50. Sorry guys, your company took your tip. I hope they buy you lunch or something. DO NOT write a generic "We're Sorry" response to my review as it will be deleted. Good luck and Goodbye.

Everything was tossed around like it was being thrown away, not packed for a 30 minute trip across town. My leather sectional was wrapped but the cushions were used for padding in the truck. I had to ask them to take upholstered furniture off the truck and wrap it. Mattresses were only partially covered. An heirloom mirror was dropped and broken. A large chest was pulled apart while being carried to the truck. A pedestal table was cracked. These are the things we have noticed so far. We did not allow them to unpack anything as I did not think my things could survive any more mishandling. We were so concerned when we got to our new home, we actually helped them unpack the truck.

They did not cover their shoes, they left mud on the carpets, they used large dollies to move heavy boxes and rammed the dollies over thresholds and up and down stairs without any care at all. They gouged walls and doorway trim. Finally, I asked them to just leave everything inside the front door. This was a disaster as far as I’m concerned and I am sick about it. These people were not experienced movers, they were day workers picked up at some facility in Cleveland. I will go out of my way to warn my clients, family and friends about All My Sons Moving. Worst experience ever!

Even worse, an employee from All My Sons Moving stole a $3,500 high definition plasma TV, the storage facility has video showing footage showing the employee from All My Sons Moving taking the TV from the moving truck to a car. The TV was never placed in my storage facility. For the past six months, I've contacted Deborah ** and Doug ** at All My Sons Moving numerous times with no resolution. Since April 2018, they have stalled, made numerous excuses and yet to reimburse me for the TV that was stolen by All My Sons Moving employee.

The worst occurred when they dropped a large dresser down my staircase, breaking and damaging stair treads along the way and crashing into my new front door – leaving a hole in the door and other scratches and dents. They also wedged the front door under another adjoining door frame scraping and damaging the door frame and transferring red paint from the front door onto my newly painted moulding. Once the furniture was delivered, I began noticing damages to the vast majority of my furniture, including corners chipped off of my headboards, coffee tables, and the interior frame broken in my fairly new $800 living room chair. These damages, some of which were minor – especially considering the long distance move, were only the beginning.

A large portion of my belongings were delivered to a storage unit. The movers purposely left the moving blankets on several items (including my brand new dining room buffet table) and stored them in a location within the unit making it difficult for me to completely inspect while they were unloading. When I went back a few days later to properly uncover the items, I noticed that my brand new buffet table had a huge dent and hole in the top, damage so severe that I’m certain it cannot be repaired. Also, all of the corners were chipped off my large dining table and my smaller dining table.

Additionally, I had one dining chair whose frame was split on the side and numerous other dents, scratches, and scuffs (many of which will be noticeable even if they can be repaired). When I contacted All My Sons and their claims department, I was told that the claims process typically takes 30 days, so I began taking photos and writing detailed descriptions and submitted all with my claim. In the meantime, I had to pay for the home damages out of pocket so that I could put my house on the market. This caused me a delay of about a month with listing my home – a situation which my realtor informed me put us out of the peak market time, and is likely why my home has not sold months later (especially given that the repairs are noticeable – replaced stair treads could not be matched, etc.) and may cost me even more money down the line.

When my claim was finally processed, All My Sons offered me only a little over $300 for all of the damages – with only a little over a $100 relating to the damages done to my home. After considering that I made a payment to them of almost $9,000 for the move, endured thousands of dollars of damages to my home and property, and likely will lose thousands more due to the delay in listing my home and potential additional repairs to my staircase, I was not happy. When I called the claims department about the amount, I was told my only recourse was to submit more details on the home damage (repairs invoices) and that a committee would review and may pay an additional amount, however, they specifically said that they would not pay the full price of the home repairs regardless.

The property damage for the items being moved is one thing, but I’m not sure how they believe it’s fair to cause severe damage to my home and not be responsible to fully reimburse me. With all of this being said, on principle, I am refusing the $300, and will not sign and have notarized their paperwork confirming that this amount is sufficient. It is more important to me at this point that no one else endure what I went through with this company. Please, if you’re looking for local movers, choose a different alternative or have friends assist you with the move (even if it’s cross country). I have lost all of my nice belongings in this process and could buy a new car with the money I have spent and will spend to replace everything.

They called their manager. I spoke with them I told them that what they quoted me on the phone and they said no that we recorded it. I said, “Okay are you going to listen to the recording.” They said no and hung up then I called them back and they said, “No we will not listen to the recording” and hung up so these guys do not tell the truth when they quote you with moving. Be very careful. I do not recommend them to anybody and I think that they should be held accountable for reimbursing me my $100 because they do not tell the truth to their customers.

The Wednesday the truck was supposed to leave I received NO calls or updates from AMS Movers as to status. My bad for not calling them to verify the truck was on its way. Had I known the truck did NOT leave on Wed I would have re-scheduled delivery for the following week after my vacation. Thursday morning 10am after receiving NO updates from AMS Movers, I called the office and spoke with Wendell, the Asst Manager. He told me the truck had not left yet because their long distance driver was delayed on a previous job. I pushed Wendell to explain why no one called me on Wed to alert me the delivery was delayed. He said he had a personal emergency that day that prevented him from calling. I asked did no one else in the office know how to use a phone and call me... He had no answer. Poor Customer Experience.

He then said the driver was on his way in, would load the truck and get on the road ASAP thus delivery should be sometime next day Friday. I was nervous about this but he GUARANTEED Friday delivery in the afternoon to meet the closing hours of my storage facility. The next morning Friday, again after receiving no updates or calls from anyone at AMS Movers, I called the office and spoke again with Wendell. He said as of 12:30 pm the truck was 1 hour south of Washington DC. I told him there was no way they would make it to NYC on a Friday afternoon and unload by 7:30pm, the closing hour of the storage facility. He had the nerve to say his guarantee was that my stuff would be in NYC by Friday and did not mean job completed by Friday... I asked Wendell several times what time did the truck leave the day before but he would not answer.

I was stuck as I had a flight out the next morning so this job had to be completed that day. I had to solve the problem myself by contracting for a 2nd storage unit in another facility that had 24 hour access. I had to do this by 5pm that day. I then waited at the facility until the truck arrived at 8:40 pm. I then assisted the 2 gentlemen in unloading my belongings due to the late hour.

I then learned the driver intended to leave first thing Thursday morning but Wendell sent him on another job which delayed them in leaving for NYC until late Thursday afternoon... A fact Wendell never informed me of and instead lied to me when he said the truck left as soon as the driver arrived and loaded up. Had the truck left without Wendell's re-assignment, they would have made NYC Friday afternoon and thus avoiding me having to get a 2nd unit, wait 3.5 hours for arrival and the late hour of 10 pm for job completion.

I will never use AMS Moving again... neither should anyone else... as their communications was horrendous, they failed to meet their promised schedule and guarantees and quite frankly I feel their Asst Manager Wendell LIED to me, misled me and treated me with little respect as a customer. I fully understand long distance moves are challenging with many obstacles and AMS Moving is NOT the company to trust for this especially with Wendell in charge.

I hate to call out specific people but because of Wendell alone, this experience was horrendous and the frustration I endured was due solely to him, his lack of communication, his misleading statements and lack of professionalism. BTW... the driver and his helper were amazing... very professional. Did a great job considering the situation they were in due to poor planning and management. Since completion last week, I have received no follow up calls from anyone at AMS Movers.

We will phone you between 11 am and 1 pm." The call arrived at 1:11 with a message of, "We are on our way. Will be there in 45 minutes." 1 plus hour later they arrive... see both storages and say we need another truck... there is no way everything will fit. REALLY!!! In no way is this a reliable or friendly stick to our word and we will make you happy company. Avoid them at all costs. Rent a wheelbarrow from Home Depot...

These items included a set of dressers, a recliner chair, a whole set of patio furniture, bike trailer, and bunk beds frames with several smaller items. This was discussed with Jeff who said he would send a revised plan, which was not sent until July 31st at ~5 pm after the truck was loaded. The movers did arrive with the revision and it was addressed with them that we were told we would be charged with partial packing. We were told it could be dealt with later and they needed to get started. 3 movers arrived to pack items. One of the movers was too tired from a prior move or drive that he left after packing one or two kitchen boxes. He was outside napping in his truck while most items were boxed or wrapped. This is the same individual who would later fill out the itemized list the next day with item description (describing existing damages) the next day.

Several of the items were covered in moving blankets prior to his evaluation. I have issue with the way that was done for the fact that it was neither factual nor accurate. I will give only a single example, but I have many if needed. For example it is listed that we have “leather” couches that were “badly worn,” only problem being we have no leather furniture and the couch referenced was 2 months old and looks basically new. That is the same for the recliner that was noted to be bent and broken. While these items made it to the destination in great condition, which we appreciate, my point is that the listing of items was a complete farce at best. The most concerning part of this to me is that this may be your “professional” MO, if not sanctioned by the company itself, then embedded in your employees to protect themselves after real damage occurs.

On arrival multiple items were not tagged or tagged inaccurately making it impossible or very difficult to utilize the system as sold to verify that all items made it and were in similar condition on arrival. The way items were boxed was also somewhat of a joke. Again I will provide some examples. On arrival we told the movers to do certain areas last as we had some items we were going to get rid of or bring with us. One of these was the pantry. One of the movers started boxing the pantry towards the beginning. He boxed everything! One box had an empty Costco sized pretzels container and a near empty (literally 6 goldfish left) Costco sized box of Goldfish crackers. That was all that was in that 3.0 box. There were several items in that area that we planned on taking with us (baby food/formula) so we had to go through the boxes that were packed.

We found the items and multiple others as mentioned and decided to re-box multiple kitchen boxes to be more efficient and effective. As I mentioned in the damages section, this method of packaging continued throughout the house and included items that are more valuable and important including textbooks and electronics. There was a single lampshade in a large box… nothing else, this was piled under other boxes in the truck. Some of the pictures will demonstrate this problem of poorly utilized and packaged boxes. I believe that the fact that almost twice as many boxes were used as was estimated by Jeff only supports my point that the actual boxing process was not standard. While the estimate included 2 x 25 lb newsprints, I imagine not even a quarter of 1 of those was used to protect objects and fill empty spaces (all of that was on the 2 boxes of dishes).

While most of the boxing occurred the first day, they were unable to finish it due to lack of time and supplies, so a few parts of the house were left for the next day which was scheduled for loading. The time frame for all stages of the move was important and they were discussed in detail with Jeff prior to the move. Other events were scheduled according to that plan. One scheduled event that was directly affected was the carpet cleaning. The moving company was made aware of the scheduled cleaning at noon on the 31st and the scheduled walkthrough for the move out at 4 pm. The movers said that they would come at 7:00 am on the 31st to finish the packing and load the truck to ensure that there was plenty of time for the cleaning and checkout. They did not show up until approximately 10:15-10:30.

No update on change of time or plans was communicated. While a second team did come to help for a quick 30 minutes to try and move everything downstairs, there were still several areas upstairs that were not packed including the master closets. My wife and I then packed the master closets to move things along. There were functionally only two movers at this time as one individual (the guy sleeping through the prep process) logged our stuff describing “damages”. It was obvious by noon since the entire downstairs living and front rooms were full of stuff and there were still unpacked areas, the cleaning was not going to happen as scheduled and had to be canceled. We were charged from our deposit by the landlord to later perform the cleaning. Everything was barely out of the house by 4:00 pm for the walkthrough, allowing only brief vacuuming after each room was cleared of items.

While we tried to express our concerns about these issues early in the move process, no one appeared to be interested. The only calls we received were to collect the remaining balance prior to delivery of our goods. I was told I would be called by a “Heather” from claims once the delivery was done. I was told that at that point our issues would be addressed. That call never came, even after it was requested multiple times from Jeff. Anyhow, upon arrival of our items, the unloading verified the poor job done on the packing end. To quote the unloading third party crew that helped us, “in my past 10 years of professional moving experience, we have not seen anything done like this before.” The first thing I noticed as the trailer was opened was a web of bikes with my $1500 computer (fortunately wrapped in a blanket) wedged in at a peculiar angle between other objects.

Heavy boxes on top, many mostly empty boxes, and the other moving company noted all damaged items as well. Pictures have been taken to verify the story and damages. We also had issue with the move of the car. We were told the Jeep would be picked up on the 31st with the loading of the truck. We were told there was no available driver, so we had to drop the vehicle off at All My Sons' business location. We were told we would receive a discount for this, which has not occurred. Delivery of the Jeep was also a mess. It was suppose to arrive the same day as the drop off of the truck on the 16th of August. It didn’t come and multiple attempts to locate the vehicle failed. No communication occurred for 5 days as we waited for a vehicle that was needed for work. We were close to reporting our car as stolen. Fortunately it did show up without damage.

In summary, this has been a pretty horrible experience. I have moved a lot of people including myself many times over the past few decades. I was expecting professional service from a professional company to whom I have paid what I, and I believe most people, would consider a significant sum of money. I consider myself a reasonable person, and had proper communication occurred during the process, this wouldn’t be much of an issue to me. However, the only real responses I have gotten along the process were to collect the remaining fees while basically receiving hostage threats for my goods. I was told none of my stuff would be delivered until I paid the rest of the amount due. I did that in good faith. Once all money was paid, responses have been even more difficult to get. I am happy to discuss this in more detail with anyone interested and look forward to the resolution of our business together.

Sadly you have already lost a future customer and recommendation for future business. I expect some money refunded for the “partial packing” that was done, and that is only because by definition you did only partially pack our goods. I also expect compensation for the damaged items. I expect compensation for ~6 days for delayed arrival of my car. As far as the actual claims go, values below are estimated costs to repair or replace with similar quality items. I saw in claims instructions not to have items repaired or thrown away, however, it took a very long time to get responses from the Phoenix group as noted above. I had the bike repaired and have cost receipt (frame was not addressed).

The mirror, kids’ bookcase, and bike, computer were thrown away once found to be broken (case and mirror collapsed and were dangerous to have around children). Dropping the Jeep off is an estimate on fair compensation if a tow truck had to be hired. Partial packing was according to initial proposal sent by Jeff. Delayed Jeep drop off was based on a reasonable rate for car rental for less quality vehicle for days delayed.

Claims: I was offered a total of $117 at their 60 cents a pound rate. They didn't address any of the other issues including being overcharged for full packaging, losing my vehicle, and not picking up my vehicle. In order to get the claim, I had to sign an agreement that stated I could not write a negative review. You can see the choice I made.

A truck 3/4 the size of the original truck showed up in Arkansas and was packed full. It looked like things were just thrown in there. Things missing, broken flat screen television and many more things destroyed. The lawnmower was up top of the pile and leaked oil and gas on 4 mattress and a bunch of other things, the lawnmower was in pieces. After complaining, I had to fill out forms, sign and notarize, saying that I was not lying. Something I should have done to AMS when signing the contract. The movers who unloaded the truck had nothing good to say about AMS. Be forewarned.

I called customer service and was told that the damages looked pre-existing. I cannot even begin to describe how upset and downright infuriated I am with this company. To have their employees so carelessly handle my belongings and then blame ME for the damage to my own furniture is ABSURD. I demanded my claims be moved up the line to be reviewed by their "board" and I expect a more appropriate resolution for the trouble they've caused me.

When unloading, I found that the bulkhead had someone else's furniture in it --- mine would have all fit! I have several broken items and damaged items beyond repair. This includes an alder wood headboard, from a company no longer in business (so cannot be replaced); a washing machine that is brand new, now has scratches on the side and top is dented; and an antique upholstered chair has damage to the wood. There was also a filing cabinet and bookcase that were destroyed. Two out of three bedrooms of furniture were left unassembled, because the hardware was lost in the move. My recommendation is: DO NOT USE THIS COMPANY.

They brought 4 guys to my home and these guys struggled with, damaged my furniture, damaged my walls, damaged my steps going upstairs. They left my house about 6 hours later then took four hours to set up a 2 bedroom apartment. According to their feedback, they calculated a 4 hour job which calculates out to no more $800 - $1,000. When they arrived at my apartment they then gave me the bill. They would not unload my furniture without full payment. This company said my bill was over $2200. I almost fainted! I will work at contacting them to get back at least $1100 of my money. If I don't get my money, we will go to the next step to handle this issue.

If the company would have told me that it would cost me that much money, I would have moved my own furniture. They were not upfront. When I called to complain about, the manager became rude because I was not happy. Are you serious. You charge me over $1,000 plus dollars over. This is not right and it needs to stop... Again, I will give them a couple of weeks to correct this, if not I will act.

4 phone calls later and at 6:30 pm the movers finally show up. The movers themselves told us that our move somehow didn't get put on their schedule and they double booked, which pushed our move to the end of the list. We were beyond angry and annoyed but were happy to finally have them there to complete the move. They didn't finish up until about 9:30 but we were just relieved to have everything finished. Then later in the evening we realized that they didn't assemble some of the dresser mirrors and they misplaced the hardware so we had to go to Lowe's to buy the parts to fix the issue ourselves. Would never use their services again.

I asked why didn't they tell us this in the beginning. He said that they can't predict that it will happen. I said it's a possibility that it could and he said, "No it just happened to happen". WHAT???!!! I will never recommend or use them again. All My Sons, I curse your company and you will be out of business soon... Cheaters never win!