All My Sons Moving & Storage

I've had so much stuff scratched from me moving it in my cars. These guys prevented all of that. I was surprised at the amount of stuff I put in boxes that came out of the house. I can see how a quote might be lower because you wind up moving more than you realize, but I was initially quoted a little higher and the final price wasn't as much. I can't complain. This made the move from one house to another so easy as everything was set up in my new house by lunch (aside from unpacking boxes but we color coded the masking tape so the right boxes are in the right rooms). This was totally worth the money. I will absolutely use these guys again. Especially if you're dealing with a piano, use them!

Moreover, I was extremely uncomfortable due to the fact that only one of the three men were wearing face masks, obviously increasing my risk of COVID exposure. Despite promising to be COVID-safe, AMS was not in the slightest. I even received a formal letter from AMS a couple days ago that my claims that the movers were not being COVID safe "are unsubstantiated and ultimately false". Not sure why they needed to formally write that to me? Nevertheless, my building's management team (and cameras), as well as two family members, were present and can verify my statement, although it's ridiculous to even get into this "he said/she said" discussion. The blatant disrespect of this company to its customers, including their health/safety during a pandemic, is all that I wish people to be aware of.

Additionally, the movers broke two of my three lamps and broke my dishes. In order to file a claim for reimbursement, I needed the receipts, which obviously are long gone since I had purchased my items a long time ago. The movers didn't care. Also - they had me sign acknowledgments of move completion/etc. on their iPad. I was essentially coerced into signing, however, because with 2 movers not wearing masks I obviously needed the guys to just get out of my apartment for my safety. I couldn't take the time to deal with the issues in-person during COVID. I just signed so they could leave ASAP.

One more thing - customer service is absolutely ridiculous. They are trained to say all the right things in the initial call, claiming that someone will check in during the move. Nobody called me during the move, as others have also shared in their reviews. In the follow-up call that I initiated after my move, the customer service agent promised to help me resolve the disappointing service. He never returned my calls.

Finally, I moved out of my apartment recently and decided to not hire movers. With just myself (female/not a weight-lifter by any means) and a friend, we managed to pack up my 500 sf studio apartment and move my things in a uHaul trailer in less than 2 hours. I would caution anyone who is considering All My Sons. I do recommend Bellhops, though, and wish they had been available when I needed them because it would have saved me quite the headache.

PS. It takes a lot for me to ever write anything publicly that could harm a business, but my experience was just so negative that I do not want anyone else to have to deal with this. For those who did have ok experiences, you are very lucky and I wish I had listened to some of the more negative reviews before hiring AMS.

Fast forward to the unethical business practices of showing up and bumbling through a contract quickly off a tablet, (I was dumb enough to sign bc clock was ticking), then holding your furniture hostage with clock ticking until you sign, and then more of the same to simply get them out of your home and mitigate the risk of any further damage. The damage that incurred on nearly every piece of furniture they moved far exceeds the cost of the move. I had multiple pieces of (mostly expensive) furniture severely banged up, charged for packing materials that were not used (received a partial credit....never credited for the rest), and overcharged for a half hour (as even stated by one of the movers). Oh, and basically nothing they claim they will do (adhere to COVID practices, check in on you during the time of the move, actually send "professional" movers, blanket wrap your belongings, use the materials they charge you for) will actually happen.

The Louisville office is worthless once they have your money, and then you are pawned off to "customer care" in corporate, who is equally as crooked. I've been given two ridiculous low ball offers for the damage that doesn't even cover the $. 60/lb damage amount. I have attempted to contact corporate at a higher level to discuss, only to be blown off not once, but twice. It's a miracle this company is in business still...They should be in prison for fraud.

It would take 3 hours to arrive at my new home in Northern VA. When they arrived, again, left at 9 PM without assembling any of the furniture because their time was up, some heavy items still left in the garage.

They damaged multiple furniture.

When I complained, they blamed it all on me. They could not reassemble because they were late to leave Newport News because of remaining items they had to load in the AM. I had to pay other people to get them reassembled. Now I am asking for compensation, they say it was all based on weight and willing to pay about 400 dollars. My computer screen alone is worth ~800 dollars which was purchased just a couple of months ago. I asked them to send someone to fix my furniture if they could not compensate appropriately but they would not do that. My expensive furniture worth several thousand dollars ruined. It looked like the guys were so untrained. They just pick up any random people to do the job without training. I have seen movers using thick protective clothes and items while transporting furniture and valuables but they had none of those. The manager was extremely rude and uncooperative.

Their response: "As per your transportation Bill of Lading, you maintain the valuation limit of .60/per lb/per article. Valuation was provided to you at no additional cost to your move. Valuation is not insurance, but the carrier's (AMS) prescribed limit of liability per the Department of Transportation in the event of loss or damage. Weight of the damaged item as 305 lbs. This yields 305 x .60 = $183.00 as our liability limit plus monitors in the amount of $250 for a total of $433 to resolve." So, they are compensating based on weight. I wonder if 1 gm of gold is worth same as 1 gm of cotton. They have no respect for their customers and their valuable items.

All the other items that didn’t get onto the truck were left for my wife and I to move on our own. We had to rent a U-Haul and spend 18 hours moving the rest of our stuff. This ended up costing us an additional $180 plus gas and time. During this move, they broke a curved glass curio cabinet, 2 holiday platters, a stainless-steel toaster oven and damaged a dresser. The curio cabinet was packaged by the movers and was broken as it was being loaded onto the truck. To add insult to injury, they tried to say it was because of the heat. It was in the 70’s that day. The front glass of the curio was broke. We will have to have a custom piece of curved glass made to fix it. The other items were broken in a box because it was dropped from about 7 feet in the air. I witnessed the guy dropping it.

We spent hours researching our broken items for their ridiculously detailed claim form. Pictures, prices, weight, age, description, etc. From the research they forced us to do, we found out it was going to cost us nearly $1000 to replace the damaged items. They came back with an offer of $103 bucks! If everything is replaced, this $750 move is going to cost us somewhere in the neighborhood of $2400, time moving things ourselves, and hours researching the worthless claim form. They have avoided us and our calls. We ended up accepting the $103 claim and are moving on. I just hope this review will help other avoid this very dishonest company.