All My Sons Moving & Storage

You may ask, "How did you not notice?". Well, I was the only person there and could not be on 3 floors at the same time. Also, I gave up on trying to remind them to pick up, fold, and stack blankets.. I could continue on this, but I will move on... If I had not had to drive half way across the county the next day, this would have been the end of their presence on my property, if not before.

What about when they tried to get away with charging me for "working" through a lunch hour. The day, as one might expect, did not improve after the "gratuity" comment made to me. After about 6 hours on the clock on what should have been probably a 3-3.5 hour job, at most, for anyone that takes pride in their job or a company that does not tolerate such poor work ethic. After this approximately 6 hours, I just wanted them gone, honestly.

Oh, did I mention that with a large number of moving blankets left throughout the house (including on the areas of the floors they damaged), and no beds put together, they said they were about wrapped up... I kind of sarcastically asked if they could put the beds together. I ended up having to give one of the young men the tools to do so...Anyways, I got them out of my house thinking that this was terrible and I would not recommend to anyone....That is until a little while later, when I was cleaning up what they failed to do all day, I uncovered the scratches....Now we can move on to how their "corporate" people treat customers.

The next day I contacted the company through a number they provided in a voicemail the day before. I only wish I had noticed the voicemail, and might have, had I not been having to help move my own furniture that I paid this company to do. I obviously will not include anyone's name, but I called and advised that I wanted to talk about some damage to my floors, I was immediately met with a wall of defense, and constantly cutting me off with saying that I needed to contact their claims department. Okay, so I said I needed to talk to someone that could help me, so I was put on hold...After being on hold for a minute or two, a person gets on the line, and I could hear the previous person I spoke to clear as day in the background...Must have been a hard call to transfer, oh about 4 feet away.

Anyways, this person is super defensive and trying to shut me down on any talk of them causing damage, so I just said I would find a number for their claims department and address that issue (more on that in a minute). Now, I brought up the crew trying to charge me for time they did not work (well, pretty much all day) by asking if the crew took lunch breaks. After figuring out the simple math, I assume the person new they could not get around this and they had to refund me the money they charged me for their lunch hour (more like 90 minutes at least).

Next, I contact and file a claim with AMS. It has now been 3 months going back and forth with them starting out literally offering less than $200 to repair a continuous brand new hardwood floor...They made an additional two insulting offers slightly higher after I rejected the previous, but not half of the cost to fix. Now they've stopped responding all together. I hope an executive of AMS has the fortitude to contact me to discuss (politely)

I was told that they would send some emails with helpful packing information; how to prepare for the move and some items that they would not move. The only email I received was the receipt for my deposit. As many of you might remember Texas froze over the week Feb. 8th. Due to this they first changed my move date to the 20th to accommodate the moves that were scheduled for the prior week. But then they called back 2 days later to move my date out even further to the 25th.

During these conversations about changing my date I requested the additional email(s) that were mentioned when I booked the move, the emails were then sent to me. Some interesting items that were in the email that were not previously mentioned were the fact that they add an hour of drive time for the movers to get to and from their location to mine, that there is an additional charge for moving supplies and that there was fuel charge equal to 14% of the labor and travel charge. Even with this previously undisclosed information I continued with the set move plans.

Throughout the booking process I was told that I could be the first move of the day and that they usually start around 7-8 and then it changed to 8-10 and then to between 9-11. The movers finally arrived at 11:45 when rain had been forecast for the afternoon for the past week. The movers came in and got to work. All My Sons states that they quilt everything to protect your items, but the quilts need to be held in place by tape, shrink wrap, etc., which is all the extra charge items in the email. 4 hour into the move we are not even fully packed up yet and I am being told that the truck is not big enough and we would need to make a second trip if we wanted them to move everything.

When I called to let their office know about the situation, Chris told me that it was not uncommon for a move of my size to take 6-8 hours, double the time I was had been quoted all along the way. He said that they would take the first load over, unload it and not charge me for the travel time of the second trip. On the first load the movers simply put everything in the first several rooms, saying that is what they were told to do and that they would take to the labeled rooms and set everything up after they came back from the 2nd trip. By the time they got back and unloaded from the second trip we were at 7 hours, not counting the 2nd trip travel time. They said that they would be another 3-4 hours to move items to the proper rooms and to set the items they had disassembled back up and that anything over 8 hours was charged at time and a half.

I had them move two of the couches upstairs and in doing this they broke the handrail off the wall and put multiple holes and scratches in the walls. By this time I was done. I could not see paying almost $300 an hour to have my new house and furniture destroyed. For this experience I was charged for 7.5hr of labor, $392.00 in additional packing materials and $219.00 in fuel charges (my new house was less than 2 miles away). They literally picked up for one location and dropped off at another, and still damaged items and my house along the way. I CAN NOT and WILL NOT recommend this company to anyone!!! Call another company!

They took meticulous details when taking apart furniture and the amount of time they used to wrap was incredible. They were really caring for my items. I was surprised at the amount of detail they put into wrapping things etc. and the number of times I was told it was company policy that their moving supplies were used. But they are the pros right? And, I told them I would talk to corporate about the amount of time it was taking and I was sure it would work out. Everything was packed and we left for the new place.

We arrived and they assured us they were behind us. Two hours later they arrived. They said they did not take lunch, or go anywhere but somehow it took them two additional hours to get to the same destination. No worries, we would talk to corporate and get it figured out when done. They got out of the truck and gave me their invoice. Wow!! The fees, time, etc. were astronomical! It was actually $600 more than what was estimated. However, I was sure we could straighten it out with corporate once they were done unloading. However, they expected payment right then. I explained that I wanted to see my belongings in my home, ensure nothing was broken, etc and talk to corporate about the price. They put me on hold with corporate.

This is when they put you on the phone with their corporate hostage negotiator. An individual who have yet to have spoken with that demands payment immediately for the entire amount they estimated or you would never see your belongings again. That includes the moving supplies, lost time, travel, estimated time to unpack (they estimated 3 hours), etc. We went back and forth. The police refused to help because it was a civil matter, and eventually you are left paying double what you expected. I was shocked that unpacking only took 45 minutes since they estimated and I had now paid for 3 hours. Plus, it took 4 to pack up. I was even more shocked when they left all the items they had taken apart unassembled. But hey, they got their money!!

Oh, and when we started to unpack were surprised by the many items, expensive items that never made it to the new place. I was allowed to make an inspection of the truck before they left and there was nothing on the truck! I now figured out why it took them so long to get to the new place. I assume they wanted to make a "stop" at either storage or the pawn shop. They have 21 complaints filed the Better Business Bureau in just 12 months! I will certainly be filing my own. More negative reviews than positive. Yes, I should have done my homework and definitely learned a lesson. But please, do not make my mistake. Learn from it. Do not walk - Run away from them!!