All My Sons Moving & Storage

I live in a pretty nice apartment on a riverfront, but my apartment is 1 bedroom, barely 950 square feet. We scheduled a FaceTime video call for an estimate and he sent me a quote later for nearly $5000!? I’m literally moving my things to a storage 15-20 minutes away.

So my move took place a few years ago from Indianapolis to DC, but I’m still discovering missing items (some apparently stolen like my mother’s Pearl necklace and my grandfather’s watch fob) and all the items I suspect were broken (artwork in frames, etc.). The movers showed up unprepared to pack (part of what I paid for) or to make a long distance move. They came without boxes or packing materials. Two smoked ** and were clearly inexperienced. I was patient and kind and bought them all lunch and even tipped them. Why? Because I was trying to be nice.

All My Sons sales rep explained all our furniture would be wrapped and workers were background checked. We had brand new furniture which we had to have delivered from furniture store prior to our move which meant All My Sons had to move it. Upon arrival at our new home we found our brand new, never used, still had foam packing from furniture store, with 2 broken off legs which All My Sons glued back on without telling us hoping we would not notice. We also had a brand new dining room arm chair (still with plastic on seat) broken, the wood on the back of chair was split. They told us don't worry, file a claim, they are insured. They dropped a caddy filled with nails that was in our garage into the street. I had to help pick up every nail because I didn't want any neighbors finding a nail in their tires. The caddy had not been wrapped and was completely destroyed.

After being given a written quote for $854 on 12/10/22 the Company calls me on 12/30/22, 4 days before the actual move & said there had been a mistake with the estimate and that it would now be $1860! I was also asked who the original estimator was & told they didn’t have access to that information WTH? This is supposed to be a reputable company that has been in business for over 30 years, with a BBB rating of 8.7. BTW this was repeated to me multiple times, after I questioned the delay with difference in pricing, as well as the fact that they don’t have access to their own company’s inner workings & basic information. I think that they assume that you will just go along with the price increase, since they have left you in a huge bind and time crunch with few options of finding another mover on such short notice! I’ll carry it on my back piece by piece before I give them a dime! Totally unethical company!

This was a disaster from the beginning. We hired AMS to move some of our larger furniture on 11/27/2022. A job that should have taken two qualified movers about 2-3 hours took 3 movers about 8 hours. Two of the men admitted it was their first day on the job. They hit every wall and damaged a fairly new king bedroom suite among other things that were not even worth reporting. I was assured that they would make things right. After a month of going back and forth with the claims department, I was told that my new bedroom suite was "previously" damaged. Ivy at the claims department was beyond rude, disrespectful, and definitely lacks empathy. My claims adjuster never calls only emails, and now he is out for the "rest of the year."

I have always used All My Sons and referred them to so many people. They have been storing some of my stuff during construction. They delivered it and destroyed the walls of my new home. Literally every piece of furniture they moved in hit my walls and there is plenty of room. They work fast but the quality was terrible. I called the office during the move to tell them and the guy who answered said, "Don’t worry. “Accidents happen” and we have a claim process to reimburse you." I had probably 100 wall dents repaired (level 5 Sheetrock finish so not cheap). I took photos. After finally getting the paperwork 6 weeks later to make a claim they offered $325 when it cost $2800 to fix and repaint the whole area! They said this is their final offer. Beware or get insurance before you hire them.

On November 18th the moving team from All My Sons arrived at my house. Two of the helpers (they must have picked up off the street) looked like they were on some type of drug and not fit to move heavy items of furniture. They proceeded to move my items after given instructions and to make sure they cover my couch. They broke my $800 king bed Headboard and destroyed my couch and ottomans that cost just over $9,000. Although we were able to get the dirt out because dragged the couch on the ground it permanently scuffed the edges. The couch was less than a year old.

I have use this company before with excellent results that’s why I used them on my last moving and didn’t even quoted with any other Moving Company. This last experience was horrible, almost all my furniture was ruined. I have sent emails, call and submitted claims through their process and they haven’t provided any response. My furniture is all wood and expensive and it was all scratched, cracked and peeled. Corners smashed. My white suede bedding is all dirty because they didn’t covered it. Look at these pictures.

After three attempts with other companies All My Sons got my appliances moved. Arrived early and were very professional and helpful. Thank you, Frederick **. I highly recommend this Company! You will not regret it.

All My Sons Moving and Storage in Hilliard, Ohio needs to be shut down! Your quoted price is NOTHING like what they will actually charge you once they have all of your stuff in the truck and get it to your new place!!!! Before they take it off the truck, YOU HAVE TO PAY WHATEVER THEY CAME UP!!! It's absolutely maddening. DON'T LET AJS NICE, CALM DEMEANOR FOOL YOU!! HE'S FULL OF IT!!! I'm shouting it to everyone to not do business with this company. The movers were bad as well!!! They took their time! It took them over 30 minutes to arrive at my new house which was 7 miles down the street!!! AND THEN WHEN THEY GOT THERE, THEY WERE SITTING IN THE TRUCK LAUGHING AND TALKING!!! I knocked on the door and that's when they got out and started talking to me about the bill and that I had to pay the bill before they would take my stuff of their truck!!! DON'T WASTE YOUR TIME WITH THESE THIEVES!!!