All My Sons Moving

Did I mention they charged for $600 in overtime that the employees said they do not get paid a dime of? Nickel and dimes to death. 1 bedroom apt nightmare cost $1700!!! Staff is rude, unprofessional and flat out awful to deal with. My move was scheduled 9 AM Monday. Surely they couldn't screw up again. Phone call at 815 AM telling me the crew is sick and they aren't coming and they had no idea when they could. After 2 hrs of zero communication and zero apologies, I fired them and found another service. If I could give negative stars, I would. Disgusted!!!

We decided to wrap our furniture ourselves. We got rid of multiple items including the large dining table and 8 chairs, the buffet, a barbeque, and a large shoe rack closet. We also broke down all the furniture with the exception of the master bed. I asked that if I took out items from the move if it would be cheaper and I was told that it was. Or that if I had extra boxes, they could take those in place. Neither of these things took place and I was still charged the same. The movers stated they finished a little early, but I was not credited any money. The movers that moved took a really long time because there was only one person moving (at a slow pace) and two people that stayed in the truck for most of the move.

I've moved multiple times and have never seen movers leave almost the entire labor up to one person. Then I was also charged material fees even though we wrapped most of our own so they didn't wrap them and they didn't even use mattress bags to move our mattresses even though I specifically asked for that. I was charged $85 for this service that really was only used to wrap a couple of items and provide a cardboard protection for my TVs. My computer table, the couches, all of the beds, and the outdoor furniture were not wrapped at all. I was told that all my furniture would be wrapped to protect from travelling and sliding around just in case. Then at my home, the carpet, the door jamb protectors, and the staircase protection was not used either.

I am extremely disappointed because I just moved 3 years ago with Warren Movers and I paid less and I felt like the movers cared a lot more about my things. I only chose All My Sons because I was so impressed with the demonstration that really was not even implemented in my move and the fact that it could be less than what was quoted, if we took some steps to speed the process. So even with everything we did in advance (including eliminating a fair amount of furniture that would need to be moved), they still didn't take any of the boxes, they didn't take time to protect our home or furniture, and we still had to pay the same amount.

I wouldn't even feel so unsatisfied if I felt that they were working really hard and just genuinely ran out of time, but I had movers moving multiple large appliances that same day from Best Buy and they did such an amazing job, working hard and fast and time did not even matter in their case. They also cared about how they moved my furniture in my home, being careful not to drag any furniture across my wood flooring.

I'm really disappointed in this experience and saddened that a company that prides themselves on being family-oriented and caring, hires employees that don't follow through with these ideals. I REALLY liked the up-front meeting- it was really friendly and positive. It made me feel good, like someone was helping me out with my move, not that I was paying someone for a service. However, the actual move was so far from this and the resulting feeling was more like I was being taken advantage of because I was already locked in for that time and price. At this moment, I would not recommend this company or wish this experience on anyone as moving is hard enough. I hope this company can improve their follow-through in the future.

My spouse who is a retired veteran stated that the situation was not fair for his wife and something needs to be done on Steve's part. Then Steve stated over the speakerphone that he would only refund $50 of the deposit. The money was given from Cassandra's credit card on 2/9/18 for $100 to confirm the move to be done on 2/15/18 which never happen. My spouse and I was left with no refund on our deposit and never got to move that day by the movers of All My Sons located in 1418 N Henry Blvd Stockbridge GA. I will never refer this moving company to no one, so that they will not have a bad experience and left like your family did not matter. Our family resolution: My family and I would like a total refund of $100 due to the overall bad experience we had. All My Sons moving company did not move us, was unprofessional, and we never received anything as of today 3/11/18. No family deserves this kind of treatment.

My furniture was damage, NUMEROUS items broken and scratched. They did not take care of my furniture at all. It was jammed into the truck as tightly as possible without covering items. Two of the movers worked like dogs! The other two not so much. I tipped them a HUGE amount not knowing the damage I would later find. The office even tried to cheat me out of the quote. It poured down rain and the movers were delayed in the middle for about an hour. I would not recommend this company to anyone. They are totally unreliable. Not to mention I am out a lot of money.

Juan informed me that the movers would disassemble and reassemble all furniture that needed it. However, I had to completely disassemble my son’s bunk bed in order for it to be moved into his new bedroom (which I also did). The movers disassembled our bedroom dresser and mirror and did not reassemble it. The screws needed are missing and the company (Isiah) has not returned my calls regarding their location. The movers also removed our master bedroom door in an attempt to get my son’s bunk beds into his room and did not put it back on when they couldn’t get the bed in. Two hours after the movers arrived, I was told that the estimated time to complete the job would be 6 hours at over $180 per hour. I called the company to inform them that I wasn’t budgeted for that much. Isiah informed me that there wasn’t anything that he could do and that the movers should stop now and unload everything that had been loaded.

About 45 minutes went by before the driver informed me that the company had decided to allow me to pay $600 that day and write a postdated check for the remaining amount for the following Wednesday (February 28th), which I agreed to do. The following day, we realized items had been damaged, not reassembled, and there were pieces missing from furniture. I called the office and spoke with Dennis, who rudely informed me that because they made a deal with me on payment, they didn’t have to reassemble everything. I called him out on his unprofessionalism and rudeness and he hung up on me. I called back and spoke with Isiah who informed me of the same regarding making us a deal. He told me, however, that he would check with the movers regarding the missing items needed to reassemble our furniture. It has now been 4 days and I haven’t heard back at all.

I have stopped payment on the check due to the job not being completed along with the missing and damaged items. Once everything is returned/completed, I will pay the company a discounted rate because of their failure to complete the job as promised. I used All My Sons eight years ago to do two moves, both taking about 4 hours and cost less than $600. The company is under new ownership now and the work takes twice as long because the movers are forced to wrap and secure everything, even mattresses, blankets, etc.! This is clearly how the company prolongs jobs in order to make more money off their customers. Our move began at 12:00 p.m. and completed at 7:45 p.m. I will not be using the company again.

35 days later, they're offering me $4.00 a pound for our bed. ($500? That won't get me another $5000 bed). They've voided the warranty on my bed because of how they moved it, and they won't repair it. They also broke a glass side table, put 4+ holes in our walls, and scuffed up our rented house before the move. I feel utterly cheated by the sales department, All My Sons, the claims, their sales pitch. This experience has been utter hell.

I, under no circumstances, would EVER recommend using them again. They lie to get you into a contract, and that contract apparently doesn't have to be held. Instead of their "full value replacement" they promised me, it's apparently okay because they can't find someone to repair it, to just fall back to $4.00/lb. HORRIBLE BUSINESS. I will repost this everywhere. I've tried for 6 weeks to get progress on this, and I still have no mattress to sleep on. Thanks AMS.

I have been trying to deal with them to resolve this. At first, they ignored my emails for 3 weeks. Then they gave me three different excuses, I call them flat out lies, as to why they won't reimburse me for at least part of the overquoted and paid amount. They have said that they "wish there was more than they could do", they wish they "could give" me some money", but they don't. The movers assured me when they came to move stuff that it would be done in the quoted time, but they started slowing down during the move in spite of my constantly pushing them to move along. They also broke a large TV, didn't protect it properly.

Strangely, the head guy of the move asked me to not say anything to anyone about that, and that he would file the damage claim. I had asked personnel at the company who I dealt with at the onset, to give me the name of person who would review my complaint. They never told me about the Customer Feedback department. When I finally got a hold of the Customer Feedback, (CF) department for All My Sons, and only because the adjuster handling the TV claim told me who to contact for the issue of the quote, and she assured me that settling the TV claim would NOT affect my claim for reimbursement due to All My Sons falsely and intentionally misrepresenting the amount to be billed, the CF person has been giving me all sorts of lies and excuses for not reimbursing me for at least part of claim.

Now they refuse to deal with me because they claim I was not the contracted party. That's another lie. I placed the call, I hired them, I paid the deposit, I paid the final bill, and disputed it. My son's TV was broken and he signed the release form for that claim. It was his TV. I asked the adjuster handling that claim if I should sign that since I hired them, and she said no, that my son should because it was his TV. She assured me that him signing the release would NOT compromise my complaint regarding the quote. She was the one who directed me to file my complaint with CF after I told her that my emails to the personnel at the company were unanswered or unresolved. I detrimentally relied on her word, promise and direction, so she clearly misled me and lied to me, intentionally or not, which now results in my financial loss. She had authority or apparent authority, to my understanding, since she spoke as an authorized representative of the company.

And because of that, now they are saying the Release was for all claims. The Release was for the TV only, and as such was represented to me by their own adjuster. That is misrepresentation, a fraudulent and false statement on which I relied to my detriment. They are the most reprehensible company, that, in my experience and opinion, intentionally under quoted a move, being negligent in not doing their duty to survey the move prior to move to ensure their quote was accurate and true and fair, even after my insistence they do that. I have been financially harmed by their negligence, their incompetence, and their intentionally misleading and unprofessional dealing, or lack of dealing with me in good faith. I filed a complaint with the BBB. They say that All My Sons states they can't deal with me because I am not the contracted party.

I urge you to call other movers. Do not hire them. All My Sons cannot be trusted when they quote a move. Neither are they willing to deal fairly or in good faith with you after the move if there is a problem. I have been harmed financially by their negligence and irresponsibility. Don't let it happen to you. I am pursuing this to the full extent because I don't think they should be allowed to do business like this and because I believe I am due at least a partial reimbursement. I asked them for $300.00. The original quote was for 3 hours at $169/hr, plus the travel hour and incidentals of materials. The stuff to be moved was all packed, taped, in garage ready to be loaded. They didn't need to use boxes. The final bill was close to $1200.00.

The woman in the office was very nice and refunded me 86.00. Was not happy when I told her what the driver said to my mom. She said she wants to move also and he gave her his private number. He does moving on the side. I told the company this. Not happy at all. But that to me is stealing. Now the other two guys very nice. First time I hired a moving company. I had breast cancer and couldn't lift furniture. Sorry to the company. You need to watch who you hire.

I keep getting the run around with the assistant operations manager. They want to send someone over to fix things? Really? The estimate was a little incorrect according to the crew that came and moved me. Instead of doing what needed to be done by possibly doing a second trip with one truck, doing the job right and reporting back; they proceeded to overload the trucks. Crushing my things. I was quoted at 6 guys and got 5. So what do 5 guys do? Try to do the same job in the same amount of hours as 6 guys. They said they were taking lunch and then called me and said they weren't. They were obviously fatigued and starving by the time to unload and someone thinks the a bag of Cheez-Its and a Monster drink (which was stolen from my counter top) is going to get them through.

The 9 hr mark is approaching, everyone is getting tired, one guy wasn't listening so he was given a time out by the super, and sat in the truck for at least an hour. They charged me for him anyway. I paid good money for my things. So far the only thing that has gotten busted that I packed is a light bulb and a couple glasses. I was told I was getting the cream of the crop by booking early. If this is the cream??? They came so highly recommended and I'm so disappointed that they won't do better to do the right thing. I trusted these guys! NEVER AGAIN! DO NOT EVER USE THESE GUYS! THEY DON'T KEEP THEIR WORD!

The fuel charge wasn't a flat fee like most companies, though that was what was indicated when I got the quote. When they arrived to load up and gave me the contract to sign, I saw that it was 12% of the total. All that being said, this move shouldn't have taken more than 4.5 hours (that's including picking up a couple of things from a storage unit in Frisco... The move was from a ground floor 2-BR apt in McKinney to a one-story home, also in McKinney, six miles from the apt). Had it been 5 hours max, it should've cost $665 + tax. That's not at all how it shook out in the end.

To start with, when I booked the move, they said the logistics company they use would contact me 2-3 days prior to the move to confirm the time (they couldn't even give me an estimate of what time they would arrive until 2 days before the move date). I didn't hear from the logistics company until 24 hours before the move. They had about half of the info wrong and had a difficult time getting it right. I was told I would get a MINIMUM of 60 minutes notice from the logistics center to meet the movers at the storage unit. The movers called me when they were 10 minutes from the storage unit. That was helpful since I live 25 minutes away.

One of the guys was great... He worked his butt off. He was very personable and was very conscientious to take care to wrap everything carefully, not scratch up the walls, put the furniture in the appropriate rooms, etc. The other guy was worthless. When they started unloading, he put everything in the dining room (it was the first room when you walked in the door). Didn't matter if it was marked for another room or obviously didn't belong in the dining room, that's where he dropped it. I caught him sitting in the truck on the phone or eating more than once while the other guy was busting his butt working. They stopped to get gas and a snack at 7-11 between loading and unloading that added an additional 30 minutes. It took them well over an hour to load a dining room table, six chairs and a china cabinet at the storage unit. It should've taken half that time.

Another company moved my mom from Dallas to McKinney earlier this year and did it in 4.25 hours. Same furniture (less the dining room table), number of boxes, etc. These guys moved her within a few miles and it took them 7.5 hours. Yes, 7.5 hours. And it wasn't because they were careful. They tore up the walls in both places, almost everything except big, obvious stuff (sofa, bed, etc.) were in the wrong rooms and had to be moved by me the following day (including 76 boxes). Boxes marked "fragile" were on the bottom of stacks of boxes of books (stacked 6-7 boxes high). Boxes marked "Kitchen" were found in every room but the kitchen and all had to be moved. I had to remind them 4x to put the desk in the dining room, not the garage.

They beat the hell out of my mom's brand new washing machine, tore up the corners of several pieces of antique furniture, put the bed together wrong (it was like a seesaw so it was obviously wrong), broke her Christmas tree, and we're still unpacking and continue to find broken items. Luckily, we have 90 days to file a claim for all of that. The list is getting long. And they told us when they were loading that they're not allowed to move live plants (she had one plant). It wasn't in the contract where it listed what they weren't allowed to move (guns, money, jewelry, etc.) and nothing was mentioned when I booked. So we had to go back the next day to get the plant. Never had a mover say they couldn't move a plant. That was on top of having to move almost every single box...either to the correct room or move it to see what was under it and move furniture that was in the wrong place.

They wouldn't unload until we paid them and they estimated a 6-hour total at that time but then took an additional 90 minutes after that and charged us for the OT which was their fault. All that extra time adds up to more for the fuel charge as well. Bottom line, what should've taken 4.0-4.5 hours took 7.5 hours and cost about twice what they quoted. They charged the deposit to the wrong card, charged $56 for tape and wrap, left garbage throughout the house and garage, and overcharged for the fuel charge. Save yourself the aggravation and money and go with someone else. They were AWFUL.

Moved from San Antonio, TX to St. Petersburg, FL. I had a 2 day delivery spread and on day 1 (without a storage unit) All My Sons demanded to deliver immediately. A guy name Jonathan screamed at me on my speaker phone in a restaurant. I had to wait one extra day and All My Sons added a 50% surcharge (never noted in writing in the bidding contract). The organization/company or whatever you call it needs to clean out the supervisors, get customer service training, etc. At the restaurant I had to sort of apologize to the 35 people that heard Jonathan screaming at me demanding a delivery address of the storage unit and demanding I bumper another resident moving into our restricted condo association. I will be reporting this company to the Better Business Bureau and based on the previous reviews posted this company is in serious management and leadership problems.

I paid over a thousand dollars for three professional movers to move and care for my belongings. This is not the service I received. Instead I got three inexperienced, rude, lazy, purposefully destructive, disrespectful, unprofessional children who nearly got into a fistfight with one another in the front yard of my new home screaming racial slurs and cussing at one another. After the altercation they were so upset they began literally kicking my belongings off the back of the truck onto the ground and tossing them into rooms leaving my belongings broken and my home in a complete shambles. Items wrapped for the move were not unwrapped and items taken apart for the move were not put back together.

Aside from what was broken in boxes many of my antique furnishings were scratched, dented and broken due to improper moving and packing in the truck. The men also came unprepared. I had to give them boxes to replace the ones they dropped and broke. I even had to let them use my tools and tape and I was still charged for materials. The complete lack of respect shown for me, my belongings and the company these men work for was insulting and embarrassing.

When I left them at the old apartment they were almost done, so I said I’d meet them at my new place. Well they arrived at my new place and my son and mom went back to drop off the keys - they left bins of my belongings!! Plus a tall lamp. Wth!! My son called and told me. Thankfully he brought back the rest of my stuff. The one mover had the nerve to tell me they accept tips. Unfortunately I tipped them before I found out all my damages!! Thankfully it wasn’t that big of a tip. Careless movers. Unprofessional. Shady. Thieves. PLEASE hire different movers!! Filed a claim, let's hope they stand up and do the right thing!! I usually don’t complain, however I am not wanting others to go through this!!