All My Sons Moving & Storage

One of the movers looked like he just got picked up off the street corner somewhere and moved slower than my 83 year old Grandmother! He was totally unprofessional and useless (which wasted more time). They finally got my stuff out of storage and got to my apartment. Yes, it was on the 2nd floor, however the stairs were INSIDE my apartment...no winding staircase, just one flight straight up. At this time I saw the estimated total which was $900! WTF??? I spoke with Tom and told him everything and he said the best he could do was 10%. You wasted my entire day, sent me 2 workers and a crack-head, and all you can do is 10%??

So I'm watching the team move my stuff in and the slowpoke (I'll be nice now) stops several times to try to strike up a conversation with me, including reading the tiny wording on the pocket of my t-shirt (wasting time). After a while I notice it's only the driver coming upstairs. I look around and slowpoke has disappeared. When he reappears a good 10 minutes later he smells of smoke. HE TOOK A FRIGGIN SMOKE BREAK DURING MY MOVE!!! (Wasting more time). After all is said and done, it's near 8:00pm before they finish my move. 4.5 hours for 10x10 move!! Ridiculous!

The next day I send an email response to the invoice and end up speaking with Tom again. He tells me that he gave me a $100 discount, which I still think is unacceptable, and mentions that he's likely to get in trouble for doing that. I thank him for doing what he could, and he transferred me to Jeremy. Let's just say Jeremy could care less about anything but business profits. I tell Jeremy everything that happened and he flat out asks me "well, what do you want from me?" I tell him the least he could do is refund my deposit. He tells me, he wont do that.. On a $900 move they only make $100 profit. I tell him, that's not my problem. You wasted my day and sent me cruddy service. I should be compensated for it.

When I told him about the slowpoke, whose name he didn't even know, he first said "really, that guy usually brings me 5 stars". I told him, "well he didn't today!" I told him about the smoke break, and he said this was the first he heard about it and if he knew ahead of time he would've taken them off immediately and sent another guy on Uber. My thought "that would've taken more time and more of my money!" At the end of the conversation, Jeremy disagreed with everything I said and felt there was no error in his team. He felt they did their job and were compensated for it. When he saw that Tom had given me $100 off as opposed to 10%, he said I was lucky and he wouldn't have given me that, and that he would have to speak to Tom about it. I will never in this lifetime or the next, use this company again. Absolutely the worst!

I had used them before with excellent service so it was shocking. They wait until truck was fully packed to tell me they have a new policy. You pay by ‘their time estimate’ not actual time now so I was trapped into signing it. They overcharged me 420 dollars. I have called multiple times to get it back. No luck so now I have to report them to Better Business Bureau. Stay away. Their new time estimate policy entraps your belongings so you are forced to sign. Even worse one mover smoked in truck with my belongings. We do not smoke, and the driver moved his bowels in our bathroom and did not flush! Disgusting. I tipped well despite that which makes me more angry at how I was treated and way overcharged.

A) They sent 3 guys and a truck and still couldn't manage to move a 1468 sq foot house. They said my bill was $1240 after 5 hours, and they had not even touched my garage. They said it would cost me another $700 (??) to finish. The lady who booked my move implied it would take just 3 hours and the movers were "very fast". No. They aren't.

B) There was one thing of value in my dresser (new Airpods in the box), and they are missing. Just one thing of value. And it's gone.

C) They HID (like children??) a 6 month-old 60 inch flat screen TV they damaged in an out of the way closet, unpacked, facing the wall. They managed to scratch the ENTIRE length of the screen. Then they managed to punch a giant spiderweb crack into the middle of the screen. It's like they did it on purpose, I swear. It's like they keyed my TV, then fast-pitched a baseball into the middle of it. Then they hid it. Like children. After they promised to pack it up professionally and take care of it.

D) When I called to ask about the price, I told Mickey in the Denton office I was going to give them a chance to make it write before I posted this review on multiple sites, multiple times to make sure people knew how bad they were. Mickey said he would talk to his supervisor Zach. No call back from Mickey. When I called Zach, he immediately dismissed my concerns and it was clear he was not going to help at all. I called Customer Care and asked for Zach's boss. All they kept saying is "you filled out a claim form for the TV, you don't need to speak to Zach's boss." They hung up on me. I finally called a different All My Sons regional office and they gave me Vic DelFonzo's (sic) name - he apparently is some sort of regional VP. He was more concerned I had a heated exchange with his employee Zach than addressing their horrible job. He said he would call me back at the end of the day. No call back from Vic. THIS COMPANY DOES NOT CARE. Look at the reviews. They couldn't care less.

E) The movers themselves said that their people are horrible at estimating jobs and it causes them problems all the time. Then they offered to come out the next day and help move the rest for a cheaper price if I rented my own UHaul. That's the kind of operation they're running there. Guess what - never heard from them again, too.

F) As in the grade I'm giving this company. You had ONE job. Move my stuff. Move stuff from a house that is not much bigger than many apartments. Move it quickly, move it without damaging or stealing anything. Move it for a fair price, like the many other companies are able to do in the Metroplex. Instead, you don't finish the job, you don't address customer complaints, I haven't heard a single thing about my claim for the TV, and I had to pay one of your competitors (AB Moving) $400 to finish my move. And they did it perfectly. PERFECTLY.

I'll update this review if they ever pay my claim for the TV. But I'm not holding my breath. Reading some of these other reviews, I can tell that All My Sons Moving decided that as long as they can overcharge people, they'll stay profitable no matter how many bad reviews are written about them. Folks, business doesn't work that way. Bad reviews has a ratchet effect. Pretty soon enough of them pile up such that NO ONE wants to use your service. Pretty soon the short money you went for today won't outlast the long money you're going to lose tomorrow. Pretty soon, All My Sons Moving will be just another cautionary tale about a business who didn't care, and then lost any chance of redeeming themselves to the communities they serve. They'll be out of business, and people like Mickey and Zach and Vic Delfonzo will be out of a job.