All My Sons Moving

A truck 3/4 the size of the original truck showed up in Arkansas and was packed full. It looked like things were just thrown in there. Things missing, broken flat screen television and many more things destroyed. The lawnmower was up top of the pile and leaked oil and gas on 4 mattress and a bunch of other things, the lawnmower was in pieces. After complaining, I had to fill out forms, sign and notarize, saying that I was not lying. Something I should have done to AMS when signing the contract. The movers who unloaded the truck had nothing good to say about AMS. Be forewarned.

I called customer service and was told that the damages looked pre-existing. I cannot even begin to describe how upset and downright infuriated I am with this company. To have their employees so carelessly handle my belongings and then blame ME for the damage to my own furniture is ABSURD. I demanded my claims be moved up the line to be reviewed by their "board" and I expect a more appropriate resolution for the trouble they've caused me.

When unloading, I found that the bulkhead had someone else's furniture in it --- mine would have all fit! I have several broken items and damaged items beyond repair. This includes an alder wood headboard, from a company no longer in business (so cannot be replaced); a washing machine that is brand new, now has scratches on the side and top is dented; and an antique upholstered chair has damage to the wood. There was also a filing cabinet and bookcase that were destroyed. Two out of three bedrooms of furniture were left unassembled, because the hardware was lost in the move. My recommendation is: DO NOT USE THIS COMPANY.

They brought 4 guys to my home and these guys struggled with, damaged my furniture, damaged my walls, damaged my steps going upstairs. They left my house about 6 hours later then took four hours to set up a 2 bedroom apartment. According to their feedback, they calculated a 4 hour job which calculates out to no more $800 - $1,000. When they arrived at my apartment they then gave me the bill. They would not unload my furniture without full payment. This company said my bill was over $2200. I almost fainted! I will work at contacting them to get back at least $1100 of my money. If I don't get my money, we will go to the next step to handle this issue.

If the company would have told me that it would cost me that much money, I would have moved my own furniture. They were not upfront. When I called to complain about, the manager became rude because I was not happy. Are you serious. You charge me over $1,000 plus dollars over. This is not right and it needs to stop... Again, I will give them a couple of weeks to correct this, if not I will act.

4 phone calls later and at 6:30 pm the movers finally show up. The movers themselves told us that our move somehow didn't get put on their schedule and they double booked, which pushed our move to the end of the list. We were beyond angry and annoyed but were happy to finally have them there to complete the move. They didn't finish up until about 9:30 but we were just relieved to have everything finished. Then later in the evening we realized that they didn't assemble some of the dresser mirrors and they misplaced the hardware so we had to go to Lowe's to buy the parts to fix the issue ourselves. Would never use their services again.

I asked why didn't they tell us this in the beginning. He said that they can't predict that it will happen. I said it's a possibility that it could and he said, "No it just happened to happen". WHAT???!!! I will never recommend or use them again. All My Sons, I curse your company and you will be out of business soon... Cheaters never win!

Also, during the consultation, my husband asked if our dog would be an issue during the day of the move and was told that it’s not a problem at all. Once the movers came to the house, the driver said that he would not step foot to our house until our dog was moved to the backyard. It was over 100 degrees that day. That was very stressful for us. The movers damaged a few of our things and our house. We do not recommend this company at all. This was the worst experience we’ve had with a moving company.

Then the driver called me not even 15 minutes later stating they were on their way and apologized for the delay, they had to finish unloading the remaining items from a move the day before at UNF! Our movers were excellent. Kyle and the other 2 guys were great! Very professional. My complaint is 100% with the office staff. Once they got to our new apartment, Kyle needed the payment via credit card in order to unload. Which I thought was ridiculous since I am paying by the HOUR, and they hadn't even started to unload anything. The cost... $2053.56! That is a HUGE DIFFERENCE from $600-$800 I was quoted! I have NEVER been so livid, they basically hold your belongings hostage until you pay. I was charged $1,476.00 for labor.

I was charged $304.56 fuel surcharge and $216.00 for travel time. For approximately $57.00 miles! That is over $9 a mile! $57 for packing material - Shrink wrap - $30.00. I have NO IDEA what was shrink wrapped as I haven't found any unpacking. 6 rolls of tape at $4.50 per roll. I think they used 1 as 98% of our belongings were in closed plastic containers that did not need tape. I will be filing a formal complaint with the company as well as with the Better Business Bureau. Seriously, DO NOT USE THIS COMPANY! I have used professional movers previously, one of the moves out of state and it was less than I paid to move across town! This was by far the worst moving experience I've ever had. I will NEVER use All My Sons again and I will make sure that no one I know does either.

When the movers showed up the next day, they just started wrapping our furniture up. Again, They didn’t ask us if we wanted this stuff wrapped nor the cost for the wrapping. We thought they were just being careful. I mean we told them twice no we didn’t need packing. Anyways they just started packing and wrapping. About 30 min after they started they then pulled out the paperwork. Another RED FLAG. They were also slow. My husband and I was actually helping them move stuff. Anyways 3 hours later from start time, we arrive at our new house. 7 miles away. Literally after they pull up they said they wanted us to go ahead and pay. Ok so this has Been 3 hours. We are expecting $400-500. WRONG. They showed us a bill for $897 plus our $100 deposit so actually $997 for 3 hours and a 7 mile drive. My husband refused to pay that RIDICULOUS AMOUNT OF MONEY.

The bill had $189 of packing material we told them no. A $100 fuel charge. My husband called their management Paul. Anyways he was no help. My husband said he would compromise at $600 which was being generous on our part for real. Paul said if he didn’t pay their policy was to not take our stuff off the truck till we paid. As this conversation was taking place I watched the movers load the ramp and shut the doors with OUR BELONGINGS STILL IN THE TRUCK. My husband asked to speak to their supervisor and Paul hung up on him.

My husband called back and we spoke to Ryan the general manager. He took off the packing fee and half the fuel charge which brought the grand total down to $759. Absolutely ridiculous. This company uses the scam Tactic BAIT AND SWITCH, HOSTAGE, and EXTORTIONS their customers. They tried to hold our stuff hostage till we paid. SCAMMERS. Don’t give this company a dime. We have already sent a complaint to the BBB, a letter to Channel 9 news, and we are exploring other ways he prevent this from happening to anyone else. BEWARE.

When my husband started talking to him about it the one in charge (driver) got all pissed and called their headquarters. My husband was trying to calm the guy down. The guy told headquarters that my husband threatened him. I was standing right there and nothing was further from the truth. My husband was trying to calm the guy down. It was a nightmare. Items broken or scratched /dinged were numerous. Our 58” TV’s stand was broken along with the TV all beat up, the headboard, sides of bed were scratched all over ($4,000 bedroom set) my husband's grandmother's headboard and footboard are missing (assuming they broke that and didn’t want to tell us), end dug up, my grandmother's dresser dug up, tall lamp broke in half plus many more items dug up.

Ryan then groveled to get try to keep my business and made many excuses about why he didn't get back to me. I decided to give him a second chance and continued to communicate back and forth with him until today when I got the following email from him. This was a very flippant response (without any explanation of the 16 hour estimate) to a very valid question. He claims it was not meant to be that way, but it would never take 16 hours to move a 2 bedroom apartment to a 2 bedroom house, even with 2 storage units and travel time for 45 miles. Based on this very poor customer service, I would not use this company nor recommend them to anyone.

On Friday I was told the first move of the day was taking longer than expected since the inventory didn’t match up with what had been disclosed to the company. I spoke with a man named Caleb in the Richmond Operations Department and throughout multiple calls of the day delaying my move even further, he eventually let me know he had no time estimate for the movers to arrive Friday night and that the next available time to move me was Sunday if I didn’t want the movers to come so late and obviously exhausted from their first move. Caleb told me that he had to push back customers scheduled on Sunday to Monday in order to accommodate me, but you couldn’t push back your Saturday customers to fit me in first since I was scheduled first? Why did I need to wait longer when I was in line first? Where is the customer care in that if you make me wait longer than necessary?

I needed to be out of the place we were moving from Friday night. I could not wait until Sunday. But other moving companies were very fully booked and we had no choice but to delay the move until Sunday. Caleb told me that we would be the very first move on Sunday with movers coming between “9-10 am”. Come Sunday morning and I never received a call from the movers for the 30 minutes or so heads up to expect them. Around 10 am I called the customer service line only to discover I couldn’t talk to anyone until 11 am when the phone lines opened!

When I finally got on the line, I was transferred to Jermaine ** in the Operations Department since Caleb apparently wasn’t in the office today. And what does he tell me? That I’m not on the schedule for Sunday. He told me he was aware of my situation but he knew nothing about me being the first move of the day and he could not guarantee that movers would get to me at all on Sunday.

Jermaine was very unsympathetic, very apathetic, and totally unconcerned with my situation at hand. He made no attempts to rectify anything, made no apologies, and simply had an attitude of it-is-what-it-is-and-I-can’t-do-anything-about-it. All he tried to do was keep pushing my move back to Monday or Tuesday but I had repeatedly told them I could not be delayed any further and I needed movers now. I was appalled at his complete lack of caring and his lack of gestures to make anything right. All he could tell me was “call back later for a better update.”

So I called about 2-3 times. Once around 12:30 pm when NO ONE answered and a lady in the Dallas call center picked up and said she’d send an email immediately to her supervisor and Jermaine’s supervisor. No one got in touch with me from that. I called again around 3 pm and got another “call back later” answer from Jermaine. I might have called one last time around 4-4:30. Throughout Sunday I had no choice but to sit around, frantically try to find back up movers to no avail at such last minute timing, and felt total despair that All My Sons would once again fail me. Finally, at 4:50 pm on Sunday the movers did show up and completed the move, 2 days after the fact.

I have never in my life experienced such poor customer service. I understand summers are busy moving days, but if I’m scheduled for a certain day, I need to move that day. The total lack of compassion and gestures to rectify the situation were appalling. I had to put up with being pushed off and off with no guarantees I would even be moved. No one could even tell me sorry. No one offered me any sort of incentive to stay with this company - I stayed simply because I had no other choice. I can’t believe I had to pay full price for the amazingly dismal service and disrespect of my time and my need to move. The movers also overcharged me for the amount of time it took them to complete my move. Half a star is for the fact they eventually refunded me the overage.

Also, one of the movers reeked of weed smoke. I believe I was told when booking with All My Sons that movers were drug screened. Like, your personal habits are your personal habits but you should not get to ** off and get high when you’re supposed to be moving my stuff and focused on a job. The crew scratched up my walls and floors and I’ve had no reconciliation from the damage claim I submitted over two weeks ago. On top of that, the lead mover kept hounding us about tipping his crew. I’ve never had a moving company so in your face about tipping them. You weren’t even stellar. It’s hard to believe All My Sons considers themselves customer-focused with the way I was treated and pushed aside with no apologies or any gestures of compassion in this difficult time. Moving is one of the 3 most stressful things in a person’s life and All My Sons doesn’t care about you at all. Stay away from them.

I saw them through the window leaving with my furniture without anyone telling me they were leaving. They are rude, inconsiderate and milking the clock to their benefit and oh, by the way, they do not take cable which I found out was in the small print of the email confirmation they sent. Something that important they should tell you upfront or post it on their website which they did not show. DO NOT USE THEM!! Still recovering from the living nightmare I experienced with them two days ago.

Travis the driver slammed her furniture coming in the building and when coming in the apartment. He complained and would leave and get on his phone. He informed us that the company would leave with her stuff if she didn't pay the almost 900 dollar bill. After much deliberation on the phone with a curt manager, they finally gave her 165.00 off and acted like it was a big deal. He accused my friend's husband of being rude. We videotaped the whole conversation. Being a professional himself he ask questions and was treated like he was hostile. So why would you pay twice as much for half as much help. Everything was sorted packed marked, in small easy to manage boxes. Beware of this company. I gave two stars because of TC very polite and professional young man. The driver was not professional courteous or a worker. Very sad.

The bid called for dish packs. David started to wrap and pack my china in a regular box, and said they didn't have any dish packs. After I told him he was not to pack china and dishes in a regular box, he called his manager, Jimmy. He held out the phone for me to talk to Jimmy. Jimmy told me they didn't HAAAAAVE any dish packs, and I told him this wasn't going to go well and hung up. Jimmy called the packer, who said to the other crew "Jimmy said to pack her up." A short time later, Jimmy was on the phone again, saying they would have dish packs the next day and they could pack the items then.

The guys left after 3 hours. They had taken the majority of the furniture to the storage unit, and some of the boxes that I had packed myself prior to the move date. That night, I was reflecting on the day and came to this website and saw the horrible reviews and panicked. Between what happened that day and the reviews, I thought it was best to find another company to move my goods to my new home, since so many of the reviews were about not putting furniture together and having it break. I let Jonathan **, the person who bid the job, know my intent.

The next day, the same crew came. They hung out together by the truck, would be sitting down in unoccupied rooms not doing anything. The dish packs did come that day. They still had no markers. Things went downhill fast. Guys would come to me, bringing individual items, asking "Does this go?" I explained every time that EVERYTHING went except for those things they were not permitted to take, like hazardous materials. Guys would take out one item at a time to the truck (one lamp, an armful of board games, a small side table, for example). They are paid by the hour. I could sense the clock ticking and charges continuing to go up.

10 hours later, we all went to the storage unit. There were items they didn't bother to pack and were just put into storage piece by piece, didn't protect (including art work and electronics), most of the boxes are not marked. There is a lot that will have to be repacked before it is loaded onto the moving truck. It is going to be a nightmare. Someone stole a house plant from my kitchen. Who knows what else they stole, if they would steal a house plant. They also left several items behind that should have been packed and in storage. I have photos.

When the "leader" came to me to sign the bill of lading, he told me where to initial on a small tablet. After I was done initialing, he came to the page for me to sign, agreeing to pay the charges. I was surprised to see the charges were just about where the bid was. After I signed, he motioned to the other guys that it was okay to unload the truck into the storage unit. Then he scrolled to the next page and I saw the charges on this page were $2,000 more than they should have been, according to the bid. The labor was much higher (one piece at a time loading can do that), and they charged for the materials on the bid, but not the materials they actually used. The bill of lading was just the amount of boxes from the bid, there was nothing to show what was packed and stored.

After the truck was unloaded into the storage unit, the leader, David came up to me (I am pretty sure I was crying, which I did for the next 3 days). I told him, "This was awful," and he replied, "I know." I was pretty hysterical by this time. I contacted Jonathan ** again, who told (texted) me someone named Edward would be in touch with me the next day. Edward didn't call, I called him. He told me he was aware of my concerns, would look into it and call me back. He never called me back, I had to call him back. He told me the crew knew that I was not going to use them to move into my new home. He said he told them so they would "do the best job and earn your business back" or something like that. It had the opposite effect.

I waited 2 weeks and never heard anything. I began emailing Edward. I asked for an invoice so I can be reimbursed by my new employer. The bill of lading only has how many boxes/materials were used. After I didn't hear back from Edward, I emailed him to ask if he could provide an invoice or if I needed to contact the corporate office, and he replied that he would get one to me. That was over a month ago, and I still don't have an invoice. I did talk to Jimmy one day when Edward was not in. I explained to Jimmy that this experience and the associated stress and worry had negatively impacted my life. He was extremely condescending - and not helpful at all. He did ask what it would take to resolve this issue, and I told him I didn't know. I still don't know what kind of costs I'm going to incur having to pack things up in the storage unit, and I don't know what damage has been done to my things.

I called to talk with Edward about the invoice. He said he would have to create one, and it would take some time. I asked him if it could be done within a week, and he sighed and said, "I'll try." I emailed again, stating my issues which needed to be resolved. Edward emailed back, saying Jimmy told me he was not going to adjust my charges (he did not ever say that), that there were no damages, that the moving crew had markers, and to call the police and make a report about the stolen houseplant, as they cooperate with police. I emailed Edward again, asking for the invoice. I finally emailed him to tell him I would give him until 25 June to send me the invoice. He has still not sent it to me (today is 30 July), almost 2 months since the move. I am hoping that by submitting this review, people will not go through the same thing I have been through. Truly, one of the worst experiences of my life, and it is still not resolved.