All My Sons Moving & Storage Reviews

Additionally, I was dissatisfied with the price. They were late arriving by about two hours, and at the last minute, they added an additional guy on. They only moved me two streets over. To spend, in total, almost $1,300 for the move, was outrageous. One guy said that they were going to give me a discount. In the end, the lead mover said that they had taken off some, but it seemed like it was still expensive. It was almost $1,000. Then they wanted me to give them an additional tip on top of that, which I thought was included in the overall price. I had to tip them $100 a piece and they seemed they were not happy that I didn't give them more. But that's the only thing. I get that's a lot of heavy lifting and they were pretty fast in doing it.

On the first job All My Sons Moving did, I was very impressed. I wasn't expecting that level of detail where they shrink-wrap all my stuff with plastic to ensure that the furniture wasn't scratched. I was very surprised by that. I was happy with their services, so I just continued to use them. They've done 3 jobs for me now and there are different reps that answer the phone but they've been helpful. Their callback is immediate. I've used the online scheduling to provide some details then they call me back to discuss a little bit more details about the space and specifically what I'm planning on moving to give them a better idea as to how to estimate what I need done. I also tell them that I may have additional things that need to be done so they can update whatever the cost is for me that day. But if there is a concern, they call the main office to make sure that it was okay.

All My Sons Moving made the experience so much more pleasant. I was expecting some things to be dropped and this thing to be dragged on painfully. But they were quick. They were so efficient with the move process, it was unbelievable. I thought it was a whole day affair but it was a few hours. They made it look really simple to move things. I've not had the same team that comes back out but each of them has been incredible. Their service is amazing. I like that they're in uniforms. They give their estimates and they're transparent. It lets you know upfront all the costs, possible costs and fees, so you can make a decision if you want to still move forward or not. They call you too to let you know that they're nearby. That was helpful as well.

The crew is extremely helpful and professional. They seem to be happy and that's the other thing. They seem to like their work. I see other workers that are pretty disgruntled, but they take pride in their work and it shows. They are more communicative. They are telling you what's going on and where they are with the progress that they're making. They didn't break anything and they didn't bump into anything. I also didn't get a feel that they were upcharging me or trying to sell me something I didn't want. I didn't feel pressured to spend more money. I didn't want them to charge me more, but the price was good for what I had to get. On the last move, I didn't get a receipt for the charge. I called the office and they emailed it to me within 10 minutes.

I had some boxes that were probably packed a little too heavily because one of the guys might have been new. They were books, and they were packed in a box that was way too big. Didn't have very many things broken, but I did have a couple of things broken. When we got to the end of the move, the day ended up being longer than we expected. So, the items that I had color-coded didn't necessarily make it to the place that I had hoped. But that's okay.

I had never moved with a moving company before. I didn't realize the value within a move, with a company, with people who knew what they were doing, just efficiency-wise. It would have taken me how many weeks to go back and forth with a vehicle and find people, and see if they are available and all that and have to worry about it. It wasn't cheap. But it was worth the peace of mind.

I haven't had any problems with their customer service. I got some protection for some of my stuff in case anything was accidentally damaged. So, I will call them probably within the next couple of days to follow up on a couple of things that got broken. But the way that I've spoken with the people in the Louisville office, they were very clear. Like, “Here's who you should call. And make sure you document it this way so that it can be handled."

Dealing with the coordinator went very well, though there was some confusion at one point. I spoke with one woman who was very nice and informative, and I thought we had everything worked out, including the date and time. When I called to double-check, another coordinator answered and said they didn’t think they could accommodate that date and wanted to move it to the next day. It wasn’t going to work for me because my daughter, who works for the FDA, had taken that day off to help me move and assist in any way I needed, and she couldn’t take another day off. But All My Sons worked it out, fixed it, and came through. They did the move on the day they promised.

Three guys assisted during the move. One gentleman didn't speak a lot of English, so he was quite quiet. But the other two were polite, kind and treated my stuff like it was theirs. All My Sons charges you hourly, not by boxes, and I had 50 boxes along with furniture. So, the movers ran the whole time and was quite effective. I bought them dinner and they ate it on the run. I felt bad, but they didn't want to charge me any more than they had to. They were wonderful and very courteous. I would hire them in a minute again, and I would recommend them to anyone. These people were top-of-the-line, just golden. The move was done effectively and the furniture was delivered and put together properly and carefully. So, it made my move very easy. All my daughter and I did was sit and direct where to put everything, and they did it, no questions asked and with a smile on their faces.

I have an elevator in my building but sometimes, the movers couldn't use it because it wasn't big enough for some of my furniture. So, they had to go up and down stairs too. I didn't know that would happen and they didn't either, but they never commented once about it. I am quite happy with my decision to go with All My Sons. They quoted me a price and stuck to it. It was cheaper than my other two moves, and I had more stuff this time. This is the best move I’ve experienced.

The workers were professional and good at their job. They were meticulous. I couldn't believe how fast they were able to do it with that level of quality. They went to the lengths of wrapping the furniture, making sure nothing got damaged. Communication too. Didn't struggle at all. With other movers, they show up without notice. But All My Sons was conscientious about giving me advanced notice, following the condo rules. They had to go an extra distance because there's a loading zone. And they had to move this stupidly heavy couch to my niece's house and go up even more stairs. They accomplished what I thought was impossible in a very efficient, short amount of time, so I was very impressed with them.

Working with All My Sons took away all the anxiety. It went according to plan. All the people are the best I've worked with. I've seen a lot of questionable moving companies in my lifetime. I've been ripped off by them. All My Sons is my new favorite. I will refer them for the rest of my life to the rest of my family and friends. They're all impressed, too. They will get future business from my family and all the kids in my family who are now adults.

The situation escalated when I questioned the unexpected price increase. The movers refused to unload my belongings unless I agreed to pay the higher amount. When I did not immediately agree, they proceeded to dump my items in a parking lot and left the premises. This left my personal property unattended and at risk of damage or theft. Additionally, there were several service failures:

• After the incident, I attempted to contact the company multiple times but was unable to reach anyone for resolution.

This experience was extremely distressing and unprofessional. I believe this conduct demonstrates deceptive pricing practices, poor service, and a disregard for customer property and safety.