All My Sons Moving & Storage Reviews

When I confronted the guys about how things were being packed in storage I was told, "they'll be okay Ma'am." While unloading, several times a box fell off their highly stacked dolly. When I originally made the reservation with Damien, I was told that I would be called prior to the move to confirm the move and during the move to see how the guys were doing. Neither happened. Overall, a very stressful experience. I generally read review however for some odd reason I did not for this company, but certainly wished I had as there are many bad ones and I could have saved myself some grief!

We were so tired by the end of it all that we didn't even bother to press any charges; 5) They did not assemble a bed at the destination when they were supposed to. Our fault that we should have checked thoroughly before we let these guys go, but it was chaotic at the destination and our attentions were occupied by other more important things. When I called after they left, their driver did not answer my phone. We feel sad and cheated after using these guys. I genuinely try to trust and like people I work with. We discovered most of the issues after these guys left, and it felt bad when you realize that you tipped them nicely and bought them pizza and the works. I can't go back and change anything, but hopefully, others will learn from this experience.

They arrived around 6:00p.m., in the worker's personal truck and trailer, and started moving the boxes. I paid $225.00 for this work. When the worker arrived at my new apartment, I paid him $220.00 because I did not have an extra $5.00. Later that night, I paid him the other $5.00. The movers started bringing the boxes upstairs to my apartment. They brought a few boxes and I did not see them for a while. After not seeing them for a while, I went downstairs and noticed the movers were just stacking all the boxes near the side of the elevator. When I arrived downstairs, one of the movers was walking towards me with a lot of black liquid on his clothes asking me what it was.

I noticed he had busted one of the boxes, spilled a lot of black liquid on the floor in the lobby and was tracking it all over the lobby floor. I had to immediately rush to the restroom, get paper towels and began wiping the floors, because the residents had started to complain. What the mover had spilled was a bottle of black sugar. I had packed this myself, and knew that the box had to have been thrown in order for all the items in it to be busted. I cleaned up as much as I could. I was informed the movers had left dirty papers in the building. The truck arrived on the 8th. The next morning, when I arrived at the new apartment, I heard someone calling my name loud. It was a woman from the office of my new apartment building.

I had to go to the office, to speak with the district manager and other authorities. They asked me if I had moved in the night before. They told me the neighbors were upset at how late the movers had been at the apartment building. They were also upset about the black liquid being on the floor and asked me exactly what it was. I apologized. I told them what the black liquid was. I went back to the workers. The worker really messed up the lobby of my new apartment building.

Broken items the movers on Tuesday night broke: Gold and black Peddle Column - 3 feet tall -40 inches - I paid $400.00 for this item in New York over 35 years ago. Over sink compartment that I purchased from a magazine $100.00. 1 Large crystal bowl 45 inches $150, purchased in Brooklyn, New York 35 years ago. Grab it: $59.00 purchased 5 years ago. Cluster of roses basket of ceramic roses pebbles broken, handle broken, purchased in New York 35 years ago paid $500.00. Stolen property: 1 Telephone purchased for $90.00.

Wednesday 8th. Workers arrived at 11: 30a.m. The 4 men look sorry and unprofessional. One over came in with ear-phones in his ear. I have all my things already packed. The only items left out were a few things I had used the night before. All boxes were packed; all of the boxes were labeled to identify which room each items had come from. I have spent more than six hour packing.

Quote, when I first contacted the moving company, the priced quoted was $109.00 per hour. When the four men arrived on Wednesday 8th, the price went up from $109.00 per hour to $159.00. Move begin Wednesday, it took 4 men six hours to move boxes that were already packed from my apartment on the second floor to the truck outside. This should not have taken this long. The movers were riding the clock. At about 6:30-6:45, one of the movers received a telephone call informing him that his 11 year old son who had a tumor in his head, cancer, was being rushed to the hospital. He was at home being taken care of by Hospice & was being taken to the emergency room. The mover told me his wife had called and the mover had to get off the clock and leave.

Now there were only 3 men left to complete the move. The sorry men come up stairs with only one box at a time. They were taking their time. Demand for immediately payment. Before unloading the truck, one man told me, "This is how we do business Mrs. **. We cannot remove anything from the truck until you make full payment." I asked them how much the full payment was. The mover was on the phone with the office.

He walked up to me and said, "Mrs. **, I know you are not expecting to have to pay this amount the amount presented to be that had to be paid before the movers could unload the truck was $1,924.23." I said," No, this is impossible." I told them it was more than I had been quoted. They predicted they would complete the move by 9:00 p.m. and that was the price I had to pay before they could remove my furniture from the truck. I told the woman who was now on speaker phone that I did not have that kind of money. She told me she had my Visa credit card number on file and she processed the card for the full amount of $1,924.00. The $1,924 did not process, because I had already told her I did not have this amount on the card. I told her to try and process the card for $1,400. The amount was cleared.

The woman on the phone from their office said that I still had a $524.23 balance that I had to pay before she could give them permission to start unloading the truck. I told the movers and the woman on the phone that the only money I had was actually in a dresser drawer on the truck .The movers then went to the truck and without unpacking they stepped all over my furniture, boxes and other items to reach the dresser drawer where I had the money. They reach the drawer, the money was in my bible, and the movers reached the bible, threw it to a man and the man gave it to me. The woman on the phone made sure the total was paid; she then gave the men permission to go ahead and unpack my furniture and other items from the truck. She told the movers they only had until 9:15 p.m. to complete the move, or she would have to start clocking me again, and I would get a new bill. One the total amount of paid. The woman on the phone hung up.

My new apartment was on the 4th floor of the building. The movers started to bring one box at a time on the elevator to my apartment. They seemed to be taking their time; there was no rush at all. 8:30. Another middle age man arrived to help with the move. Now, there were now 4 men. This man did have a sense of urgency to get the job completed and told the other workers to move faster to get the job completed with the allotted time. They only had 45 minutes to get the job done.

This man had a way to bring 3 boxes at a time up stairs. I was worried that they would not finish before 9:15. Time move completed. The movers finished unloading at 1:00a.m. After a long while of waiting in my new apartment, the movers had not come back upstairs to my apartment. I took the elevator downstairs and saw one of the movers sitting and watching television. I asked him if he was off the clock. He answered that he was off the clock, because he had hurt his back earlier in the day.

By this time there only two men working, but I was paying for 4. Around 12:30 a.m., the movers were about to leave, and I had to ask them to please assemble my bed so that I would have a place to sleep. I was very upset with the quality of the service. The movers then lifted the heavy mattresses and assembled my bed. After they assembled my bed, I thought they had other boxes to bring up stairs. I did not see the movers again. I paid for 4 men to work I only ended up with 2 men working. Before my move was completed, there were only 3 men working on my move.

1:00 a.m. at 2. For the last 45 minutes of the move, I had 3, but for most the move, there were only 2 men working. The movers did not let me know when the move was completed I did not get information that the moved was completed, the movers just left.

He called back at 9:41 am & told me that the movers were "finishing up" with a difficult move, that it would be around 1/2 hr (it may have been 20 minutes) and the movers would be over to our place. After over an hour, I still didn't hear anything so called at 11:02 am. I again spoke with Jarred who told me that he'd get in touch with our movers. He called me back at 11:35 am and told me it would be another HOUR. At 12:36 pm he called me & said that they were finished and headed to our apartment. They showed up just around 1:00 pm. We went from a 7:30-9:00 am time frame, to a 10-11 am time frame the DAY BEFORE OUR MOVE, to having someone finally show up around 1:00 pm!

Now, tell me, how do you think I, as a customer, feels about that? Does that seem "reasonable" to you as a representative of All My Sons? My next issue is a broken item. The one item that has been with me for over 20 years and has been in my family well over 40 years, gets broken. It is a tall lamp that was my grandmothers. It cannot be replaced. There is no amount of money or any words that can possibly make up for it now being broken. I have moved with this lamp at least 6 times. I moved from AL to WA with it. The one time we decide to utilize a moving company, it gets broken. I cannot express the anger and heartbreak I am feeling. As you read this, I'm sure you're thinking - it's just a lamp. But, as mentioned above, this was something my grandma had for years and was given to me when our family had to sell the home they had lived in almost her entire life.

To me, it is not just a simple, replaceable item. This is a follow up to the above Facebook post I made. Several weeks ago, I sent in the claim paperwork - with pictures, a letter of what happened, notarized it like it was required. I received your offer letter today for $60. The lamp that was broken is over 65 years old. I CANNOT use it. It CANNOT be replaced. I am posting everywhere I can find and tell everyone that will listen to me to NEVER use All My Sons. This experience has been nothing but a nightmare I cannot recommend this company to anyone. The only positive I can even think of is that, once they finally arrived, the movers were quick to get things out of the apartment. But the broken lamp along with the extreme lateness, just negates all that.

The 3rd mover did work at the second location, scuffed a doorway but said it was because the furniture was too big. He was extremely forceful about a tip also. He came back to leave his number if I needed side jobs done...I called to complain and got the dispatcher who was extremely rude and condescending (I am female). He admitted the guys were tired because it was a busy move day but would not relent about crediting my account. I have moved several times and this was a nightmare. No stars if possible. This company will low ball a quote and hit you with all of the extra's when you have no chance to bargain. The two guys that moved me were nice but were not built for moving furniture.

However the guys were so slow and tired because they had been working since early that morning so it took them 6 whole hours and I had to pay over $700... For a 1 bedroom! Don't do it!!! The manager was also very rude to me each time we talked and I tried to share my case that every expectation I had was not completed. The worst part of all was that they charged my card in the middle of unloading for $565 and so my thought was the manager realized they were going too slowly and that was going to be my total no matter what. Why else would they charge then and not at the end? But after they had left, they called and said they were sitting outside my apt and would be there till I paid the other $150 that I owed because they didn't finish till 11:15 at night!

As a young woman I felt completely taken advantage of and pressured so I paid it. This was the worst example from not only the movers, but the management! He actually argued me by saying his guys deserved all that money because they had been working hard since 6 am! If you ask me, they are to blame for over-working their movers. How could anyone be expected to do their manual labor job effectively for 17 hours!? If I had these guys first thing in the morning, I guarantee you it would have taken 3 hours. It is not my fault that they were tired and slow at their job. I should not have to pay for that! This is not the last they will be hearing from me because this whole experience was completely unfair and ridiculous. They don't even deserve to be called a business by the BBB if this is how they are going to treat their customers!

On the day of our move, we heard nothing from All My Sons. We called them around 4 in the afternoon to get a status on the truck and movers. We were told their first move was taking longer than expected because the people 'lied' about what they had. We were told it could be 6 or 7 PM before they got to us. Upset and tired of waiting, we told them we would be calling back at 6 PM to get an updated status. At 6 PM the "Manager" informed us that because of the rain, they would have to reschedule our move for Saturday afternoon. Again, I notified them we had a lease expiring and HAD to be out by 5 PM on Saturday. He could not guarantee it and kept on apologizing. While in most situations I can accept an apology and a re-schedule, but when you're talking about money that is going to have to be spent because I am not out of the apartment, your apology means nothing to me.

My wife and I had to rent a moving truck and do the entire move on our own in less than 24 hours. I'm a Marine Corps veteran with a back injury from an accident while on Active Duty. I can't lift the heavy items that were required to be lifted. All My Sons doesn't seem to care about that, and instead they schedule 20 moves in the hopes that 10 of them cancel, so they can meet the requirements of the 10 customers that still need to be moved. I have filed a complaint with the BBB and will be on a social media blitz to spread the word about this company. I have also contacted Consumer Reports with WSB-TV in Atlanta about this company. I will not stop until they are no longer doing business in the Atlanta area. You cannot treat people the way they treated us and expect to just continue to do business as normal. Consumers drive markets and in this market, this consumer will drive you out!

They said the credit would be issued the next day since it was so late in the day - it was 12:30pm on a business day. Then four days later they tried to blame it on the bank then said they had to wait for my payment to go through. It went through immediately on my cash card that day. I am still waiting for the credit going on five days. Then I called about glass they broke and the man with a heavy accent claimed he was not working the day of the move. Although we spoke to this man three different times the day of the move. He said a guy named Josh worked that day however when I called for the owner due to the two trip scam "Josh" was unavailable all three times.

Originally Josh said he was the owner when I questioned the hidden costs of fuel plus tape, etc. Hence why I know that the guy with the accent was the one I was speaking with the day of the move. Josh called me first thing and said to call him with any problems however when they tried to sell me on the two trips in the first half hour of the move I called Josh. He was unavailable for the rest of the day. So now the guy with the accent says he did stop in to the office the day of my move and he does start to recall the three times he spoke with me. He did then recall the broken glass that he spoke to the moving men about. The moving men did a really good job they got things done fast.

However one announced that they do take tips as soon as he greeted me which I did not like very much. I always tip movers good but none has ever been that way about tipping. Now as far as the glass they want us to get an estimate on how much it will cost and he said something about only giving me so much per some measurement ie they do not replace things they broke in full. The bottom line is I would not hire them as they are so dishonest. It could have been much worse if something had really gone wrong like a major breakage. I would not risk another move with this type of dishonesty that is the operating procedure with this company.

I was put on the phone with the owner, he rambled on and on, item after item, of extra charges that were never disclosed to me. In particular, not in the prior phone conversation we had. The most egregious of all was that he wanted me to pay his employees for overtime. When I mentioned this to his employees, they said "We get this all the time", followed by "We work for tips only". Now, how can the owner demand overtime for his employees when they work for tips only and are not paid? Someone at All My Sons Moving & Storage is lying.

I felt sorry for the three guys and gave them $120, which was $40 a piece. This just added to my costs. The price should have been $1160 according to the 20-minute phone conversation I had with the owner, but it would up at $1700 with tip (which I paid only because they said they weren't paid). That is a 46% charge over what I was told by the owner during our 20-minute phone conversation. In addition, All My Sons Moving & Storage sent a truck far too small, either on purpose or because they are incompetent to complete the job in one trip. They wanted to go back and get my additional belongings that they couldn't put on the truck the first time. That could have doubled my price because at that time the employees that "worked for tips only" were on overtime for their boss.

After being coerced out of an extra $540, I wasn't, nor couldn't afford to have them continue their pre-meditated, well-orchestrated scheme. Now, I still have a house full of belongings that I have to pay another moving company to move. What I was lead to believe was going to cost me $1160, is going to cost more than double because of All My Sons Moving & Storage. This is just the tip of the iceberg as far as this scheme went. It went on to include an attempted fuel surcharge, tape, cardboard, overtime, and things I don't even know anything about. This was a total scam from beginning to end. I'll get by, but some customers with limited funds could wind up losing half of their possessions to this company. It's no wonder that they also have a "storage" facility. How many poorer people's belongings are in there?

Not a big deal but I would assume being a big company they would be able to keep things like that straight. We pulled off the roof of the shed, and they were starting to be reticent about the move. Granted, the roof has shingles and it was heavy. So I said I would take off the shingles and plywood so it would move easier. As I am pounding off the plywood, I hear their truck start up. No biggie I think. They're just backing into the driveway so we can load this. I get part way done and look around, and all 3 guys are nowhere to be found. I get a call 10 minutes later from one of the movers, and he says, "My boss says we can't do this. It won't fit on the truck". I specifically asked for a truck big enough that it would fit, and talked to each person before the move, to make sure it would work.

So here I am, with the roof partially off and torn apart, with no moving crew and no truck. I call the office, and get told that it won't fit on the truck and that they would not do the move. It was the only weekend I had to get the shed out or I lost it. Extremely frustrated and near breaking down. I called U-Haul and rented a truck and trailer for 4:30 that day. I called my wife and she called a friend, and we moved the thing ourselves. I am extremely disappointed with the work crews ethic when the going got a little hard, and the lack of courtesy I got showed. They left so fast, one of the guys left his full energy drink. If any of you at All My Sons are reading this, I want you to know, 2 women and I moved what you said was too hard. I guess in the end it worked out better. It would have been over $500 to have All My Sons move it, but the U-Haul truck and trailer only cost $75.

One hour before Ezekiel determined that they had one hour of work left, he proceeded to stop working and started processing our payment. The other two stood around, so I said "So I have you guys until 11:30, right?" I even named the time that I was paid up to. They said yes, so I put them to work moving the bedroom furniture and putting the table back together. When I turned around, they were pulling out of the driveway. At 11:10. I really, really feel cheated. Don't even call them. I certainly won't ever again.

Well after they started unloading they stopped and we had to pay them right away. They charged us triple what we were told up front. Over $900 to move us 20 mins away. They even charged us for boxes because they said they ran out of ours, which they hadn't. I found 10' unused boxes and three rolls of tape. After they were paid this ridiculous amount they informed us that our entertainment center was broken. We later found several more things were broken like glasses that they left shattered in the floor of our apartment. They just threw stuff in boxes and didn't seem to care if things were broken or not. So I would not recommend this company to anyone. Should have done more research before we decided on them.

I called back and she picked up again. I asked for a manager and she said "you know what! I AM the manager!!" I then stated to her "that's why you all don't have any business and why there are over 200 complaints against your company." She then screamed " OH REALLY IS THAT RIGHT?!" I then hung up on her and called 2 Men and a Truck. When I told the sweet receptionist what had happened she said they hear these stories about them all the time. How in the world are they staying in business?!

The next day at 9:05 am when no movers were at my house, I again called their office. The person who I spoke with said there was no record that a 9:00 move was scheduled, that they didn't have any rule that movers couldn't work past 7:00 pm. and that they would be there around 3:00 pm to move my stuff. At that point, I found another moving company and luckily that worked out great. All My Sons spent all their money on a fancy web page and great phone messages talking about what a wonderful "family owned" business they are. NOT! DO NOT USE ALL MY SONS MOVING CO. I have never had such poor response in doing business with any company!

Phone calls to customer service have been frustrating due to rude consultants and their efforts to protect the local company. One consultant would not even transfer me to the local office because I had already spoken to someone there that day. The local owners have been rude and of no help, even after seeing pictures of the way their employees packed the PODS. The furniture was thrown on top of one another, most without protection; some stacked on boxes that collapsed due to the weight. Outrageous is the only way I can describe both the local service and the claims customer service.

However, upon delivery, the belongings were unloaded into a non-climate-controlled unit and the ** were told they were not supposed to open this unit until they were ready to move the furniture in to the new home they were building at the time. The reason given is that this would break the seal of the unit and would thereby open the unit up to environmental elements which may damage their belongings. Keep in mind AMS never actually delivered the furniture to a climate-controlled unit. So, Summer, Fall, Spring and Summer weather again took its toll on the belongings causing cracking of their player piano's finish, warping of the piano's wood, molding of rugs and couches upholstery as well as other pieces including wood tables, art pieces and decorative items.

Even more apparent was the reckless and intentional mishandling of their possessions. In the weakened condition of Mr. ** (who has since passed only a month after the move in date in Dublin, OH), Mrs. ** was left in charge of controlling the men who laughed as they put holes in walls of the home they were leaving, carelessly tossed chairs and tables into their moving van. There was zero supervision from a managerial perspective in South Carolina, and when asked how the damage she witnessed would be resolved, she was assured AMS would take care of the portion they are responsible for (all of it).

The most obvious and unfortunate part of their situation is that Mr. ** health was diagnosed as failure to thrive. The OSU Ross Heart Hospital gave instructions to make him as comfortable as possible as they could not help him further. This is obviously a difficult time in any family's lives. It appeared at first that the Dublin branch of AMS understood this, took charge of moving the ** possessions from the non-climate-controlled unit to their new home.

In fact, while we helped unload and direct where certain pieces went, the Dublin AMS employees voiced their opinions on how badly the Hilton Head/Bluffton branch had treated the ** possessions and agreed something must be done to compensate the family. It was agreed upon that they would return to the ** home to help document the pieces broken and destroyed during the move and AMS Corporate would be notified and this gross misconduct carried out by the Hilton Head/Bluffton branch would be rectified.

The delivery of the ** furniture occurred in August of 2013 and Mrs. ** lost her husband in September of 2013 one month later. Soon after, her youngest was diagnosed with brain cancer and is now recovering at her home from brain surgery. Even during this erratic time period, the Family managed to keep contact with AMS. Unfortunately, there has been no attempt to contact Mrs. ** from the Dublin Branch of AMS as was promised, and they now refuse to take responsibility for what has transpired. The Hilton Head/Bluffton Branch will not even take their calls and corporate simply points fingers at each of their franchise chapters.

The ** goal is not so much to recover their losses, though that would be ideal, but instead they intend to make sure this business is truly exposed for what they are. A simple internet search to review this business will reveal countless horror stories ranging from employees working contracts while on drugs (Admittedly fired by their manager in a BBB review) to employees laughing while they toss chairs into semi-trucks as they rattle around and lose legs (Witnessed first-hand).

This submission is being entered primarily out of concern for our community. This company these people, are consistently getting around these horrific customer service stories with no impact to their business because they know nobody can afford the time or money to take on a mid to major company on their own. They know and understand that if they just wait it out long enough, people will forget. The exception to this rule of thumb is when that family loses their father and had their mother disrespected in the process. Then you awake feelings which evoke pride and community instincts.

The Family feels it is their civic duty to make sure as many people as possible know how this company does business. They lost thousands of dollars in broken and lost possessions, but financially will be okay in the end. Its the blatant disregard in doing what's right in this situation and countless others which must be publicly addressed.

Please see on Consumer Affairs a fraction of the wrong doing All My Sons has done despite their mission statement which states "We appreciate our customers. Our movers offer a dedication to quality that is unbeatable." Some of these reviews go on for pages and pages.

I took pictures as directed by the company for a claim submission. After waiting a few weeks I finally received my letter stating they are going to offer me a mere $.60 a pound for the damaged items. How they arrive at this formula for the damage is beyond me! They further stated that they cannot give me any more because of the valuation section of the Bill of Lading that I signed during a hurried move.

Let me explain this valuation section that I was given to sign before the move could begin. The actual explanation of the valuation section was buried in the text and the text itself was very small. What I did not realize was at the time it was my death warrant; it limited All My Sons to only have to pay $.60 per pound for the damages incurred. This horrible company used this against me when I pointed out the damage that was done during the move. I was told by the company representative that I should have read it carefully before signing as I limited the amount of the offer by signing the document. I told her that this may be legal but it's very unethical as no one would knowingly sign away the value of their property.

The offer for my damaged floor, coffee table, and broken mirror was a measly $167, which I haven't collected as yet because signing the document to receive the money would mean that as stated by All My Sons "I will not thereafter publish or otherwise make to any person or entity verbally or in writing, any negative or derogatory remarks about AMS or its employees."

This is my experience that I'm sharing with you... This company is a horrible company. Use All My Sons at your peril! My next step is to notify the BBB in Little Rock. If this forfeits the $167 I'm prepared to pay the price to expose this sham of a company.

At about 6:00 they started bickering among themselves. It was obvious they were tired and it was cold out. As they unloaded and put our dining room table and sideboards together they began to put boxes of other dining room items on the unprotected surface of our dining table and sideboard. They brought in one of our TVs that was crushed. The next day I sent pictures to them of the damage and got no response. After several days I inquired why I had not heard from them and was told they were waiting for pictures. I told them I had sent the pictures and then sent them again. To date, I have not heard from them. The crew leader greatly underestimated the time necessary for loading and unloading. He lost control of the crew at the destination as the day got longer. We fed them at both ends and they commented on how well we treated them and that it was unusual for customers to be that nice. I would never use these people again.

The owner raised the price on the phone when the movers called him from the job by hundreds of dollars and they left the home in a disaster with the job unfinished! The owners are a young couple in the military with 2 small children and 1 on the way and must leave for their new location in two days. This has been a nightmare for this young couple!!!! This company took advantage of their situation! Everything changed from the minute of their arrival at the home! Price, time needed for the pack, number of packers needed, amount of supplies needed and size of needed truck! The owners had numerous conversations with the owner before arrival clearly stating the size of the home and amount of packing needed. This company never did a walk through only an over the phone price and then said if they had seen it, they would have doubled the time, size of truck and amount of men. Even still they should honor their quote and get the job done!!! Not double the cost, charge them and leave unfinished with their home a mess!

You should see the house! What on earth they did in 8 hours is beyond me! This poor girl was back and forth multiple times with the owner of the company throughout the day and in tears! She has gotten no sleep and has been in pain with her pregnancy. She does not need this stress!! This has ended up costing them thousands of dollars, Way over budget! Unhealthy stress, physical exhaustion, and they still aren't packed, loaded and ready to go and have no idea how they are going to do it! I will NEVER recommend All My Sons Moving (!) and will tell everyone through Angie's List, the BBB, Facebook and the news media this story. A Heartless Company! In my opinion.

The company I went to work for in Bentonville, AR was paying for $2000.00 of my move I had no problem paying a little more out of my pocket due to the company being so big. The GM (Mr **) and I discussed how the payment would be handled, $100.00 deposit to secure the move, $800.00 cash from me and $2000.00 from my company upon delivery of my furniture to a storage unit in Bentonville.

After I was all packed and loaded on Sunday the 28th of December they were to deliver my furniture on Monday the 29th of December which was the next day. I received a call from Mr ** at 7:05 a.m Monday morning stating "I am not bringing your things until I am paid if full by credit card NOW". I was shocked, I said to him "Mr ** we discussed how the fee was going to be paid today upon delivery and I am on my first day at my new job, I have meetings from 8 a.m. to 9:30 a.m. and as soon as I get the invoice emailed to me my company will cut the check for the 2000.00." Aaron **'s response was "I don't give a ** what we talked about I want ALL my money upfront or I will keep your things, put it in storage and charge you a storage fee until you pay me."

After 15 minutes of back and forth and my blood pressure rising I told him that I would have to go to my meetings and then call my boss and HR to see if they will cut me a check without an invoice to prove the amount of the move. I then ask him to just send me an invoice and I will give it to accounting to get my money for him. His response was " I'm noting sending you a ** thing, give me my money!" Also "Scott I'm a hard man and I'm in charge of this now since I have your things on my truck in Little Rock." I was in awe about this, so after I get through all my meetings I finally got in touch with the accounting office and they just cut me a check by 3 p.m. to put in my back account to have All My Sons debit that payment.

My things got delivered a day late and made me look very bad in front of my new employer. After all the cussing I received by Aaron ** for an entire day I got my things. I called the home office and the staff was like "well I'm sorry that you're not happy, I will get you with the person in charge of ALL our offices and get this taken care of." I was transferred 5 times to tell the same story. By the time I was done trying to find the person in charge the movers were done unloading. This was 2 hours that I was on the phone with All My Sons corporate office! Unreal... NEVER NEVER NEVER EVER USE THIS COMPANY.

So they begin loading the house up, we go to our closing. We meet them at the new house a few hours later, they start unloading the furniture. We tell them we have to leave, but give them cell numbers if they need anything or have any questions. No problem. They mention they were unable to fit the dining room table, but we say we can get it.

We leave and meet up at the old house a few hours later. Not only is the dining room table still there, but so is half the house, boxes, furniture, etc. We spend hours packing up about half of it and head to the new house st it is late. We get to the house and find a disaster. Fragile boxes stacked under heavy boxes. All boxes left in the same room downstairs, none put where they were clearly marked. Furniture scattered about, cushions on floor.

So I calm myself and go to put my 2-year-old and 8-month-old sons to bed. NOPE!! My son's bed is broken, put together with half the screws and completely unsafe to sleep in as the top bunk could have fallen at any moment. Go to my other son's room and the crib is barely kept together, can't put him in that either, screws missing, wood broken off.

So the next day I am at work and my wife calls.... 60-inch, 3D, PLASMA TV, $2000 RETAIL, SCREEN SHATTERED AND WILL NOT TURN ON!!!! I call, email, send pictures to the GM. He does his best to help, while refusing to admit any wrongdoing on his company's part and even putting some of the blame on my wife and I. "We should have supervised, We weren't ready when they came", etc, etc.

That was Oct 25th. A handyman comes out and fixes the beds and while not perfect, I was too tired to fight about it. But the TV has to go through insurance and the GM, Darin, refuses to refund any money to me from move. Call insurance and they send a packet out. Everything in packet has to be filled out perfectly and notarized and sent back, which we did on Nov 1. Also speak to Ashley at corporate who agrees to refund $287 of our 1500 dollars.

So fast forward to end of November. No $287, no TV money. Email Ashley a few times. "Money has be refunded" Um, no it hasn't. So she checks, "Oh, no we're sorry, we'll have them do it." Finally on Dec 5th, over 5 weeks later, the $287 is refunded. Now it's Dec 10th, still no TV money. The insurance offer package was supposedly mailed on Dec 4th, but "ice storms" have held it up. Of course, they won't tell me verbally what the offer is.... If you hire this company, you should have your head examined. You're better off hiring someone to throw a grenade in your house.

We went over pricing for not only the move, but also the storage costs. And as a 60 yr old woman, alone, I had no one to advise me since I was new to the area. Anyway, the day of the move I had told them that there were certain items I couldn't handle on my own (I had done all the packing otherwise), i.e., dismantling my King box spring & frame; packing an expensive piece of artwork that was large & still on the wall; breaking down my trundle bed (I didn't have the proper tools), etc. They said - NO PROBLEM - we'll do whatever you can't.

While they were in route to my apt, I received a call from All My Sons M&S. She told me that she didn't think the person who quoted me was as accurate as he could have been regarding storage with them (apparently he was new). She proceeded to tell me the 'actual' cost to me to store and I was floored. Just when I felt I was getting into a bad situation, she suggested using Two Rivers Storage in Bradenton, FL. Said they were very reasonable and that it would be a stop on the road to Sarasota. I hung up and called them immediately. They quoted me a fair price & I said I would stop there on the way to handle the paperwork.

When the two movers arrived, I informed them about the change of plans regarding moving. They were shocked and said they didn't bring anything in terms of packaging to protect my items in storage as they thought I was storing with them. If I got the call regarding the change of plans, why weren't they equipped to handle this possible scenario? They only brought company-owned blankets, so had nothing to protect my items. When they began packing the truck, I pointed out the items I couldn't lift (king bed, artwork & TVs, etc.). I told them once the artwork was off the wall, I would bubble wrap it for transport. I also told them that I didn't have the tools to break down the day bed. Since they had no packing materials for storage, I gave them all the king sheets, throws, blankets, rugs I had to try to protect the most delicate items. (That's real professional to not be prepared at all). I also offered the 3 rolls of packing tape I had with the tape gun, but they said - 'no problem - we have it. Little did I know that I would be CHARGED for tape on my recpt!

After a couple of hours, I offered to go get them some lunch, ASSUMING I could trust them with my things. By the time I returned, they were locking up the truck and were ready to go. I put all the food into insulated bags and off we went to Two Rivers Storage. Of course, I had to pay for the time the truck sat outside idling while I opened my account and got my keys (all of which could have been avoided had I received that dreaded call prior to the morning of the move).

When they began moving my things into the storage unit, I walked up to the truck and saw that my wood, pedestal-based dining set was STANDING UP in the truck (who doesn't put a table-top DOWN to get the best leverage?). I noticed it started to lean and saw the split in the wooden leg, which separated it from the feet, screws were stripped & I knew then and there I'd probably lost my table. I asked, "So what happens with this?" They said, “Well, when we get back to the shop, we'll tell them what happened & someone will call you regarding starting a claim."

Dumb ME - I believed them. The next item I noticed was my trundle bed, all in one piece, they never broke down the frame. The frame was metal, but an airy pattern so it wasn't a solid piece either on the back or side frames (there were openings). I said, "Ah, why didn't you break down the trundle?" Their response, “Much easier to move this way.” Little did I know that they would store it in the back, on its side, with no protection underneath from the concrete floor, and put items on TOP of the side frame!

I could go on and on. At that point, I needed to leave because we were almost 30 min from the destination (my short-term rental) & my car was loaded with perishable items on an 85+ degree day. I left them there to finish storing the truck & they were to meet me at the rental with my remaining personal and office items I would need between Sept-Dec. At the end of the day, they were with me from 10:00 am through 6:30 pm and my bill for a one-hour trip south totaled $1165.32.

I had a trip planned to Key West to visit family within two days of the move, so I figured I would deal with the claim when I returned on 9/26/2013. Since I hadn't heard from them regarding same, I called the office upon my return & asked why I hadn't heard about the claim. They said, 'What claim?' That's when I knew that the two movers had played me and not reported the damages. I then had to go to the storage & take photos of the damaged goods (yeah, that was convenient). At the time I took several pics to show them the poor stacking job (amateurs could have done better) & that I would reserve add'l claims until I got to see the condition of the some of the poorly packed items.

They sent me claim paperwork, which I promptly filled out and sent via certified mail to We Care Claims Management, Inc. in Carrollton, TX. I received a recpt of delivery on 10/15/2013, but as of today had not heard a peep. Finally spoke with a representative during this complaint and they are trying to work this out at some point today.

It was raining and the head mover recommended to reschedule and could start 830am Monday morning. I agreed as long as it does not go over 3.5 hours. The movers arrive and began professionally packing... After they reached the drop off destination which was 15 minutes away. There was a bill for $159.00/hr for 4 movers and the moving time was was 4.5 hours and a 1 hour trip charge. Needless to say my husband hit the ceiling and refused to pay the extra and said will pay what originally was discussed. A trip charge equal to the hourly rate was added to the quote amount for 3 movers min 3 hrs.

I spoke with the Supervisor. He almost became argumentative but decided to back down... I informed him that the rates were not clear, they were not broken down. My budget was one thing and the reality of the move was another and I requested to waive the additional charge. And of course he did not agree. If they were not able to do this move in 3.5 hours, then they should have said that instead of recommending that a 4th can ensure that it can be done in 3.5 hrs. They also, did not explain the trip charge rate and the fact it will be added to the quote amount and included in the total hours which increased the total hours to 4.5 hours @ the hourly rate i.e. $139/hr ($119 for 2 movers 20.00 each extra mover) x 4.5 hours not 3.5 hours and then attached an additional trip charge of $159.00. These people were not clear in the beginning. They did not clearly explain particulars even when asked. I would not recommend This company at all...

Finally on the Wednesday before the agreed upon Thursday pickup date, I still had not heard an exact date or time. Was a truck coming the next day or not? So I had to make calls trying to track down someone to answer that basic question. Finally, someone called me back and told me the pickup would be on the following Saturday instead. I'm not sure what happened to the original agreement that was made, the one I signed along with the estimate. Because of the need to return to Georgia for my job, changing the day to Saturday was already causing an inconvenience. That was the whole purpose of making the agreement in the first place so I could make proper plans.

So I had no choice but to accept that date, and was told the truck would be at the apartment between 8 am and 12 noon. I thought that was a very large window to have to wait. I mean, if I wasn't scheduled to be first to be loaded on that Saturday, then why would I have to be waiting at 8 am? Anyway, I once again, had no choice but to agree to what I was being told. So, on Saturday morning, I went to the apartment and sat at the front door at 8 am to wait for the truck. 4 hours later, there was still no truck. So, once again, I had to take the initiative to make contact with the company to find out where the truck was.

Can you imagine my surprise to find out that there was no truck coming? I was told the truck was there on Friday and they were unable to contact me. I couldn't believe what I was hearing. I told them that their dispatcher had called me on Wednesday and scheduled the pickup for Saturday. He said again that they tried to call me but couldn't get through to me. I asked him what number he was trying to call, and of course, he didn't know that answer (I suspected that). I told him that it's strange that others have been able to call me including the dispatcher on Wednesday who called from the exact same number that I was talking to as I was talking to him. I said it would also have been possible to contact the Cincinnati office to get my number since that's where my agreement and contract was through. But I don't think he appreciated me pointing out an obvious customer service point to him.

But there was nothing that could be done. No truck was available any longer to be able to get my things. I asked what was the point of me making arrangements 2 weeks ago if I couldn't be picked up when I was told. But basically he was blaming me for not being able to be reached. I told him before he blamed me any longer, perhaps he better check with the person in his office that placed the call to me on Wednesday, the one who scheduled me on Saturday, and the one who had my phone number.

So, he suggested I find someone in the area to meet the truck on Monday and that would allow me to go home to Georgia. I asked him what I was supposed to do about the deposit. Was I expected to have my friend or relative ready with a bunch of cash to pay the truck driver the deposit? He said, "What deposit?" I couldn't believe that I had to remind HIM that it was necessary for me to give a deposit to the driver before he loaded the truck. He said I could get cash or a cashier's check. It was now Saturday afternoon, and if I was about to go back to Georgia, there would be no way I could get a cashier's check from closed banks, or even find a way to get that much cash out of an ATM. I would have to wait until Monday morning to do that anyway. That, of course, didn't concern him.

So, anyway, that left no choice, but for my wife and me to stay through Monday and leave Tuesday for Georgia. We both have jobs that we need to get back to, so I feel that it was totally unacceptable for us to sacrifice our job relationships because of their company not being able to keep their commitment. So I WAS able to make arrangements for someone to be there but she had small children who would be coming home from school, so the timing had to be right. I should have known better. But we still didn't know what time on Monday the truck would be coming. They would call me on Monday morning to let me know. Isn't anyone in that company organized? I made sure they had my phone number again just in case I would receive blame on Monday again.

Monday came and the time was decided on and of course, they were more than 2 hours late from when they said. So much for this lady being able to get her children from school. So she needed to make those arrangements, which inconvenienced someone else. It turns out the driver could not find the address of where to pick up the furniture. He couldn't find it in his GPS. Well, he had the wrong city. He was trying to find our address in another city and it wasn't coming up. So, he was delayed because of that. He had the wrong city and zip code. Where did he get that information? I don't know anything about that city or zip code. Isn't anyone in that company organized?

When the truck finally arrived, we had another problem. The driver showed up with a much higher estimate than what we originally had agreed upon. How could he as a driver have a higher estimate from someone who was actually at the apartment looking at things? While that's not really a big deal since it's just an estimate, it DID affect the amount of the deposit that the driver needed to accept. The lady helping me had only so much cash which was based on the original estimate. So he needed to receive a higher deposit. We are now bordering on unethical practices. He called his supervisor in Florida to try to work it out. To the driver's credit he decided to begin to load while waiting for his supervisor to call back. 2 hours later, the supervisor still had not called back. So the driver continued trying to reach his supervisor as to what to do. At around 6:00 they finished loading the truck but still had no answer (Again, so much for this lady being able to get her kids and get dinner for her family).

At around 6:30, I called the driver from Georgia and demanded that he resolve this and allow the lady to go home. I offered to pay by credit card over the phone or whatever he needed. I also explained to him that I had a copy of the quote that I signed that said I only owed so much and it was unethical to demand more at this point. He apologized and said he had just gotten a hold of his supervisor. He told me his supervisor had forgotten about him. Of course. Once again, the customer was not a priority. Isn't anyone in that company organized?

But he said the supervisor told him to go ahead and accept the originally agreed upon money. Thank you, Mr. Supervisor. That could have very easily been resolved hours earlier. Can you imagine what would have happened if the driver hadn't decided to start loading the furniture and would have waited for his supervisor to call him back? The supervisor had forgotten about him, which means the supervisor had forgotten about a paying customer. How sad.

I believe there is a definite breakdown in that company in regards to proper customer service. I worked in the customer service field for many years. One thing I learned is that you never tell a customer that you can't do something. Instead you try to explain the situation and let them know what you CAN do to help the need. But I received many can'ts along the way. I also even received the blame in one case because I couldn't be reached. But even now as I look back on that situation and compare it to what the driver told me about having the wrong town in the first place, it makes me wonder what they were talking about when they said they tried to pick up my stuff on Friday but couldn't get a hold of me... How strange.

Finally 2 weeks later, the furniture arrived in Georgia. They traveled from Ohio to Florida and reloaded my things in another truck and eventually brought it back to me in Georgia. Too bad they couldn't have dropped my stuff off when they were traveling through Georgia to get to Florida in the first place. But I guess I don't understand true organization. When the driver presented me with the paperwork to sign before he unloaded the truck, he had no proof of the cost. He had no information as to what the weight of my furniture was. Since the move is based on the weight of my items, shouldn't that be provided as a proof of cost? But he had nothing. All he had was a blank sheet, not filled in that I was to sign. I said I wasn't signing anything because it's blank. Any amount could be filled in after I signed, and I wanted to see proof of the weight. He didn't have that, but he quickly filled in a couple of lines on this blank form to show what I was to pay. This nightmare had gone on long enough. I signed so we could get the truck unloaded and I could have All My Sons out of my life.

I understand that things can happen. Situations can take place that are not a part of the plans. That is actually a normal thing to expect in life. But this obviously was a pattern of things that took place from the beginning. Other potential customers need to know. I had previously had a very positive experience with All My Sons in an earlier move. At that time, everything was handled properly communication, commitment, helpfulness, timing everything. So I had no doubts or concerns in using them again in this move. It's a shame that my attitude toward All My Sons has changed. I feel that this company has done my family wrong. The communication was very poor. The commitment to what they said they would do was even worse.

I, as a paying customer, was not treated properly. I'm afraid the money that I paid for this move was NOT a good investment. I will tell anyone who listens to avoid this company. You don't know what you will get. In a move such as this, your only desire is to have things done in a proper and organized manner, treating you with respect concerning your time and belongings. Too bad you can't be assured of that happening.

I was very specific on each and every item that I had, including an antique pump organ, grandfather clock, china cabinet, and several other items that were very valuable. My entire move included 2 bedrooms, one of which had a bed and 2 chairs, small book shelf, the other a bed, two end tables, dresser with mirror, and hutch. I also had dining room table, hutch, china cabinet, clock, organ, and 4 rugs. Washer and dryer. I wanted to move my pictures myself, and had already moved all my packed boxes. One small fridge in the garage.

I figured 3 hours max. I did it on the weekday and was quoted a price of 109.00 per hour. 3 men. They arrived at 7 am. One small, medium, and large. Took them one hour to walk around the house, telling me they were unaware of the organ, clock, and that this was an all day job. They were quickly on the phone with the office asking for another man, which would make it 149.00 per hour. I said NO, then after one hour and 45 min, they got started slowly, one mover quickly planted himself in the bathroom for 30 min, the other started wrapping my furniture in tape blankets, even pillows!!! The other smoked cigs and talked on the phone. By nine, nothing had been loaded.

I left to go to the other home 2 minutes down the road to meet the AT&T man (big mistake). After being gone for 2 hours, and thinking they would be ready by the time I returned, I got a call from one of the movers requesting a pack of cigs and lunch!!! Said they would pay me when I got there. Shocked, and never having been put in that position, I did it. When I returned home, nothing had been done. A few things on the truck, but beds not taken apart, no furniture had been loaded. They did, however, eat 4 cans of tuna, one box of crackers, cheese, drinks 12 pack, and the one mover still in the potty. Cig butts all over the yard, driveway.

They proceeded to tell me it was already at 1200.00 and were probably looking at over 2000.00 I am a single mom putting myself through school; I fell to the ground crying. They never paid me for lunch or cigs. They started throwing my stuff in the truck. Nine hours later, with me loading the truck as well. They tell me they cannot fit my son’s bed in nor the rest of the furniture. I was breaking out in hives, panic. We finally got to the other house, 2 minutes down the road. They got on the phone and then refused to unload until I gave them my credit card. They refused to tell me how much until I started screaming, threatening to call the police.

They said I signed a contract, yet I signed a form that stated I knew they could not take chemicals, or jewelry; they refused to give me a copy. They finally agreed if they stayed to 9pm, it would be 1895.84. I had no choice, I was a wreck. At 6:30, they said they could not put the beds together as they left the bolts at the other house; I had to get them or no beds. I left, got to the old house, and yep no bolts. Quickly went back to the house to find they had thrown the remainder of my belongings in the garage, and locked and were in their truck leaving. I was screaming, “Give me my things.” They drove off.

I walked in my house to find the beds were not put together, the mirror to the one dresser was not assembled, my grandfather clock was broken weights had fallen and broken the bottom to the clock off, dining room chairs broken, top of organ not assembled, and broken all to pieces, shelves missing from furniture, my phone charger gone, wine was missing, no hardware to be found, clothes thrown in garage, tools missing, washer and dryer not done.

I quickly called my bank, however the charge had already gone through and the next day was Thanksgiving. I had 29.00 to my name. I have never, ever been treated this way. I looked at the paper work they left, which I never signed. They claimed they had 3 trucks, and saw they charged double after 8 hours. This company needs to be charged with fraud extortion. I feel raped. They are day labors, they pick up for a day.

I am going to write to the BBB, call the local news. I called the bank and reported "fraud". I have taken pictures, and the damage they did to my new home, the walls, the toilet, the mess they left at the old home. I had to hire more movers for 4 hours of work to gather the rest of my stuff from my other house. I am so shocked!!! I have read these reviews and it is all the same. Please, please, let’s all go after them!!! They are sick thieves. They may as well be breaking in to people’s homes. Why are they still getting away with this???? I am filling a police report Monday!!!!

For starters, I was on hold for 48 minutes and 34 seconds. Needless to say, I was not happy, but it gets worse! When Amy finally did answer, she told me she would have to call me back and never did. In fact, several hours later I had to call her. There was no apology for the long hold, the lack of help for my concern, and the rude way in which she treated me. However, because the move was so close, I paid the deposit and reiterated to her how important it was that the moving crew was prompt because I had to work that day. Amy assured me the movers (three) would be at my house with a 26' box truck between the hours of 8 am and 9 am ready to take care of business. Additionally, Amy promised the movers would call when they were 30 to 45 minutes away to let me know they were on their way.

On the day of the move, NONE of this happened as she described. For starters, I moved all of the beds, the entertainment center, our televisions, and some boxes/clothes over myself the day before since we were only moving 8 miles. I did this expecting the movers to be on time and efficient so I could get to work on time. However, I sat in my driveway... alone at 9:22 a.m. No movers, no call, and I was quite frustrated so I called and asked to speak with Amy. I was told by a male, Carlos, that she worked for him and he asked me if I needed a moving quote. I told him no, explained the fact the movers were late, and asked what was going on. Carlos nonchalantly said they were late last night, had to "reset" for 10 hours due to DOT regulations, and was about 20 minutes from their shop and would be on their way soon.

I advised "Carlos" that this was unacceptable and informed him that I had to be at work soon and they were going to make me late. Carlos rudely informed me he can't control DOT regulations. However, he (and the company) should have contingency plans in place to deal with such issues. Carlos told me he would work with me on the bill to accommodate me for being late to work and would speak with me after the move was complete. Carlos stated he was sending a great crew and, by the time he gave, they should arrive at my house around 11:00 am. At about 10:30 am, I got a call from Amy who stated they were still waiting for the 3rd crew member and he was supposed to be 15 minutes from their shop, which is about 45 minutes from my house. I expressed to Amy how frustrated I was, but she clearly didn't care. Amy stated she could send me two movers for $99 an hour vs the 3 for $119 an hour and if the other mover didn't show up soon she would do that. I told Amy I would rather have the 3 because I needed them to be fast, but Amy insisted on sending the 2. Not wanting to argue with a woman, I told her that would be fine.

About 15 minutes later, Amy called me and said the other mover never showed up and she had just dispatched the 2 movers and they would be calling me any second. Twenty minutes later, I got a call telling me they were 30 minutes from my house. The movers finally arrived about 11:55 am after passing up my house not once, but twice! When they got out of the truck, they introduced themselves and I was skeptical about their ability. However, these two were the only positive thing I can say about this company! Brian and Randall worked their butts off. They loaded the truck in about an hour. They broke one leg off of my sectional, but it can be easily repaired by me so I didn't pursue it. They nearly dropped by washer coming up the stairs out of my basement, but managed to catch it and worked hard throughout the afternoon. The truck was unloaded, with help from me and my three kids, in about an hour and they were on their way, but not before this company's front office staff took advantage of me again.

When Brian called Amy and asked her about my bill and the adjustments, she only credited me the fuel surcharge, about $40. They wasted four hours of my time (1 on hold and 3 waiting on them beyond their promised arrival time) and felt it was worth a lousy $40! Their rate is $119 an hour which would have put them owing me around $480, but they gave me a $40 credit and Amy acted like she was doing me a favor. I didn't argue with the two guys on the truck (Brian and Randall) because it's beyond them to fix, but I will take it up with All My Son's upper management. However, after reading many online reviews of them, I doubt I'll get very far with that either.

At the end of the day, this is a poor company and I would not recommend them to anyone. In fact, if I had one suggestion to them, I would encourage them to change their name from "All My Son's Moving & Storage" to "My Red-Headed Step Child Moving & Storage".

I was charged for more hours than the move took, plus the hour for travel, 20 dollars for supplies and 50 dollars for gas. They REFUSED to give me a copy of the contract. They are CHEATS, LIARS and CON MEN. Please do NOT use them...They get away with it!!! They will NOT REMOVE your furniture from the truck until you sign for DOUBLE PAYMENT of the proper payment for your move!!! BEWARE!! They charged me 900 dollars for moving a one bedroom, one bed ... already packed small apartment to move to an apartment about 3 miles away. CHEATS AND LIARS!!!! DO NOT USE THEM!!

I recently contacted the Better Business Bureau about them and they did reply, but were very rude and condescending, insulting my 13-yr-old daughter and the fact that I didn't say anything about the survey they gave me. Well yes, I did take the survey, but wasn't aware of damage at that point, and the damage I found out later. This company is very unethical and is okay lying and exaggerating facts. I didn't even ask for a reply, just the tool chest and floor to be fixed, replaced. That doesn't seem unreasonable.

Thus they began packing on the 29th. A supervisor called to see if they had arrived that AM and asked me at what time. When I told him 9:06 am, he laughed. Actually they were supposed to be there at 8:00 am. When they began packing, they were told which items they would not pack and which items they would pack. When I went to the kitchen to get a paper cup of coffee, I was unable as I was told a Robert had packed them. I asked this Robert if he would retrieve them for me, super begrudgingly, he did so. Interaction with him from this point on was downhill. During the balance of the day, I missed several items that I was personally to pack and take, only to find that they had already packed them.

That same night, I was to sleep on a mattress on the floor in the Master Bedroom. I had a small TV, a Cox TV station changer, the Cox cable box and a large Victorian Powder table from which they had already removed some of the marble without taking the unit itself. I put my attache case on the right hand side of the unit and reached behind it to retrieve something in the bay window and it fell on my head leaving a 2” gash in my hairline and a swelling on my forehead. As I had already gotten most of the valuable jewelry and papers in my attache case, I had forgotten my diamond watch. When I opened the top left drawer on the powder table, the watch was gone. I had seen it there the night before.

Day two of packing (June 30) arrived, they were 35 minutes late... More of the same occurred, they would pack exactly what I told them not to pack and would not pack what I told them to pack. Early in the day, I found a piece of porcelain Greenware missing and asked Robert if he had seen it or knew what could have happened to it, he knew nothing. So I told him how delicate the stuff was and put it aside where it would not be in their way. I mentioned this to one of the other movers and he told me that this Robert probably did it as he was known for being argumentative and a liar. They had a different supervisor and somewhat different crew every day.

I went back to the studio to check on how things in general were going, only to find that additional boxes were stacked on top of the Greenware that I had put aside and that all was smashed and totally useless. They had boxes piled high in front of a storage cabinet (antique pie safe); however I could see the item on the top shelf. I mentioned this to them and they stated that would be okay, they would get it on loading the furniture and boxes. As they left at 2:30 in the afternoon, I heard one of them call their boss and report that everything was packed and ready to be moved.

Day three (July 1), loading day. They arrived at approximately 8:53 am. A cordial smaller man was their supervisor this day. The first thing he said when he walked in was: “What’s going on, nothing is wrapped, tied or secured or ready to be picked up?” I reiterated to him, that I had been told the previous day by the packers that when the movers arrived, they would automatically have all necessary boxes, plastic zip-lock bags, wrapping saran and ropes to pack or secure anything that was missed and that I was told they always automatically have all this on their truck. He stated that was not the case and promptly called his supervisor. I did not hear this conversation.

While loading they almost dropped the grand piano off a lift on the back of one of the trucks, as it was improperly situated on the dolly to boot. They also were standing on the new GE Washing Machine! I also heard one of the men arguing with his co-workers in a nasty tone of voice that he had already worked 10 hours and was not going to work more than 10 hours and that was that! I had previously drawn their attention to the fact that the piano had unusual Duncan Phyfe curved legs that extend forward from the lower portion of the case and to please be careful. After they loaded and left, everything they were supposed to have packed and moved, except what we were personally taking should have been out of the house, it was not!

I found that the whole wet bar, 30 by 8 or 9, had not even been touched. Several items were missed in the studio. The mattress and Victorian Powder Table were missed in the Master Bedroom. At this point, I noted that the Cox Cable Remote Station Changer was now missing. I called the Gentleman (Micah **) who bid the job for me and told him that status of things. He stated that in all his life, he had never seen such a mess as this move and that it was the Move from Hell! He stated that he would have the men return on the 5th to pack what was missed and to load the truck again and that it would be delivered to the new address on the 6th. I also had problems with a gentleman not understanding how to disassemble an antique Welsh Dresser properly.

Day four (July 3), original 1st delivery day. Some strange man, whom I never heard of prior, was carping for his monies right off the bat. They were not on time and had also gone to the wrong house. My roommate and his brother were assisting me, as I could not be both places at the same time, which obviously the movers neither understood or cared. I told them I would be on my way to the bank as soon as I could, which was within 30 or 40 minutes of their arrival and the new address. They were refusing to deliver or unload anything until they had been paid.

I called Micah, while en route to the bank, telling him of what was going on, he told he would handle it and upon returning to the new house, to give the certified check to the man with the baseball cap. During this same trip I had 2 calls from the movers themselves, was I getting the check, what was taking so long and where to put a few pieces of furniture. I also received a call from my roommate that the movers were giving him guff about moving stuff, where to put it and refusing to put it where he said because they had put it down and that was that and they would not move it again!

When I arrived at the house I tendered the check to the man with the baseball cap, who was supposed to be the supervisor for that day. He promptly left and did not return. The other men were audibly and visibly upset by this arrangement. Upon entering the house, I found the Welsh Dresser in the Family; however one of them had put it back together improperly himself. I found it wobbly, the wood on the backboard (Walnut) split and one of the four ornate upper legs broken, as well as the wrong screws in the wrong places and others totally missing and the addition of a new aluminum Phillips screw instead of the proper single slot brass. They would get me cornered and ask me something while the other guys would go on their own and do something else. This same tactic was used on my roommate and his brother. Items that were supposed to go in the house went in the garage. Items that were to go in the shed went in the garage. While unloading, I caught one of them with a load not only too big for his dolly, but on the dolly crookedly. As he started down the ramp from the truck, both my roommate and I hollered to him to stop, it was going to fall, but he insisted on continuing, so the complete load dolly, man and all fell on the concrete driveway. Three of the 5 boxes of items were almost totaled.

When I would ask them where certain items were, they could not answer me and that all the boxes were marked. Actually they were and are not all marked. They put Silver in the garage. They put food in the garage. They put crystal and other valuables in the garage with other large and heavy items on top of them. When they left, we were unable to close the garage door, as it was packed so tight it was beyond the electric eye safety beam. We had to shift things just to close the garage door. This same day, they delivered the grand piano which now had a damaged leg with a piece missing. When I asked about it, they said the piece was on the truck, they would get it. It was not on the truck. The same man then told me that the previous evening they had unloaded the piano as they needed it at their warehouse (It should have never been unloaded for any reason).

They also delivered cast iron furniture that was supposed to be left with the old house for its new owners. I asked them to put it back on the truck and return it to its previous place. Micah told us, that on Friday the sixth, the men would unload the garage, sort the stuff out and put each piece of furniture or container where it should have gone in the first place.

Day 5, July 5th. The somewhat different crew again arrived. They were not too happy right from the beginning. First they arrived at the wrong house again and called me wanting to know where I was… I had given Micah a key to the old house, as I was going to be unable to be both places at the same time. They were supposed to have arrived at the old house to pack and load what they had missed before, then to deliver on the sixth at the new house. I had picked up moving blankets from U-Haul to wrap a couple of items my roommate, his brother and I were moving ... These had to be returned before 1 pm on the sixth.

The only big pieces of furniture that were to be involved with this day were in the Master Bedroom, the mattress I had been sleeping on and the remnants of the Victorian Powder Table. About 2 pm, my roommate’s brother brought us in a hamburger lunch. We really had not eaten in almost two days. As we began to eat, the movers were fighting physically and verbally with each other on the front porch. We stayed in the house, so as not to be involved. Keep in mind, while all this is going on, my roommate, his brother and I are not only trying to move the stuff we needed to move, but also make sure the premises are left in decent condition for the new owners. When the movers left for the day, I am picking up debris left in the front yard and Leo **, my neighbor across the street, hails me to find out what was going on. Why had the movers and so many trucks been there, why were some of the trucks unmarked and what were they fighting about. I told him as best as I was able. He said that he now had another firm to mark off his list as companies to work with.

Day 6, July 6. Again, they arrived not only late, but at the wrong house. I told them they were supposed to have conversed with Micah. Not only did he have keys, but is supposed to be wherever they needed him as I was already spread too thin. They then again returned to the old house for forgotten items. They did not like this arrangement and there really was not much I could do about it. They still had not brought the cast iron furniture back to the old address and admitted unloading it at the warehouse for some reason or other. I left to return the blankets to U-Haul, and upon returning to the old house, found them to have left again and not called me, that they were waiting at the new house for me. They called while I was on my way and didn’t like the answer that I was in the car on my way and had just recently found out what had happened again.

Micah ** had also shown up at the old house, speaking with my roommate and changing his friendly story about how things were going, that his men upon this delivery would charge us an hourly rate to unpack the garage and correct the damages they had already done. This did not sit too well with me, as I am now seeing different stories told about each item in their company, depending on who tells it and whether or not it may mean their job! Upon my arrival, I found them lolling on and in the trucks and in the front yard. Their loads had been deposited in the gravel in front of the front porch, some of it upside down and some of it broken. They started pushing to get it in the house...

I noticed the Victorian Powder Table had its back towards the street and the front could not be seen from where I was. When I walked around to the front of it, I found the top left-hand drawer handle missing and on second glance, the mirror to it, which had previously fallen on me, had the whole left side of it totally broken off, right thru the middle of the walnut, not at any joint or seam. Robert, at this point, seemed to be in charge, or so he thought ... So I asked him what had happened to the drawer handle (keep in mind, this is the same drawer where the diamond watch is missing, in the same room where the Cox remote was missing and the same piece of furniture fell on me). He said he didn’t know, that it was like that when he got it. I told him that the handle was on there when it left the Master Bedroom of the Old house and when I watched him put it upside down on a dolly and take it out of the house that way. He said he didn't do any such thing and promptly opened the second drawer down and produced the top drawer handle with the screw neatly screwed in it.

I said, “That’s awfully funny, an intact handle could fall out of a top drawer with the screw in it and end up in the second drawer all by itself.” He started screaming and yelling at me and stated, “No Honkey can talk to me like that,” and on and on, other words, that I really didn’t hear not wanting to hear. I turned my back on him and the rest of the men at that point, as Robert was still ranting at me and saying he needed to get in the house. As I entered the house and was shutting the door, I firmly stated: “You are not ever getting in this house again.”

Upon entering the house, I realize I’m in the house by myself, with no backup, no weapon, nothing... and all these movers out in front screaming and yelling at me, I was really afraid for my life! I then called my cousin, Scott **, Atty @ Law. He asked me where my roommate and his brother were. I told him they were not here yet. Scott told me not to waste any time, to call the police, as the men were still out front and on the porch and still screaming and yelling. I dialed 911, a man answered and said this was not an emergency and to call such and such number. I said, “Just a second, let me get a pen and paper,” at which time he said, I repeat, the number is such and such and hung up. I finally found an old phone book in all this mess and called the non-emergency number, and the woman answering, was very nice and said an officer would be out no later than Wednesday and that this was not only vandalism, but larceny. By the time my roommate and his brother arrived on the premises, the movers had gone. Relieved they were gone, I thought at this point this was predominantly an insurance and liable situation, except for some of the stolen items.

To date: 10-4-2013, I am still not unpacked, nor can I fit my small car into my 2-car garage. Pewter, crystal, china, silver, antique lamps, shades, etc all missing, piano, dining room table, secretary, wicker and hundreds of other items either totaled or severely damaged. Heavy boxes of books that I cannot even budge are sitting on top of boxes marked Fragile, Handle with care, this end up, do not drop, etc., are all on bottom... many crushed. What items I have been able to open, 90% were not even full boxes and had very little buffering in them to protect contents, thus contents were ruined. Not only can I not use my garage, I cannot use my back porch or front bedroom or shed. As of last week, I can now stand up in the center portion of my living/dining room.

I understand there are lawsuits in Tulsa against this firm, but cannot find links to them. I do have witnesses and would love to get something done before the Statute of Limitations runs out. I have been trying to get something done about this since August 2012 and so far nothing. I'm on Social Security so my financial resources are very limited.

Wade was VERY rude and condescending to my wife during this entire process. The other two men were nice. When they started packing, they packed ALL the boxes first. I understand packing some first, but then you save the rest of the boxes as filler. As a result, there were a lot of leftover items like our patio set that Wade refused to load because he said there was no room, even though there was 5 feet of space from the top of the truck to the highest item, and about 15 feet back into the truck (we had a 26-foot truck). Wade offered to make a second trip for that stuff and we said no. It took them 3 hours to pack the truck, and they were VERY SLOW. It could have been done in less than 2 hours. They also did not wrap ANYTHING in blankets, even though they were supposed to.

Unloading was quicker, I was not there for most of it as I was packing up the stuff they wouldn't take. When I returned to pay the bill, they billed me for their "smoking break", and also billed us for a gas tax. When we obtained the quote, I was told $129 per hour for a 3-man crew and that was it, the "gas tax" was NEVER MENTIONED. After the move, I asked Wade about an issue with our entertainment center, as something had come loose. It was not like that before, but Wade refused to acknowledge it, saying he had "wrapped it in Saran wrap so it wasn't his problem". The moving crew left and I noticed a large dent in our staircase.

We just built the house, and there was a piece of blue tape in that area because we needed to sand and repaint. They dented the area, and then used the blue tape to cover it up! To top everything off, I was called by the manager about 2 hours after the crew left. I told him how difficult Wade was, and how he treated my wife extremely poorly and was rude and condescending. The managers answer? "Wade has been here a long time and I can't believe that". Not even an apology. Don't trust these movers, from extra fees not in the quotes to rude service and damaged goods/homes. All My Sons Moving is by far the worst option to go with.

I drive to the storage unit and they begin loading the van. I proceed to take items to the house that I could move in my SUV with my boyfriend. We continue to check on the movers and notice 2 are working and the third is doing very little. There is a lot of sarcastic comments being exchanged and not a lot of hustle. After 4 hours of loading with 2 guys and my bf and I helping, we are ready to unload. We get to the house and start unloading.

My leather recliner has the back taken off and is never reassembled. My office file cabinets have scratches on them. My kitchen chairs are dinged up and my bedroom set has huge chunks taken out of one of the posts. Unfortunately, I notice this after they have gone. My parts to my refrigerator are missing and are nowhere to be found. I had to reorder them to the tune of $180.00 and will not have them for 3-5 business days. So no refrigeration for 2 weeks. AMSM company is sorry for the inconvenience.

WOW, that is helpful. Not that all that isn't bad enough, the $375.00 estimate is now $900.00 and the movers are asking for a tip (which I gave to all 3). It got to the point that we just had boxes put on the porch to get rid of them. We then had to bring them into the house. I have called numerous times to inquire about the refrigerator parts to no avail. I would not recommend this moving company to anyone. From the beginning to the end, it was a nightmare and, oh yes, they charged me for travel time which was $120.00. The movers were badmouthing the company saying they always misquote jobs. Need I say anymore?

What all the customers need to know is... when I asked Shane for my hundred-dollar deposit back, his exact words were... I DON'T NEED YOUR HUNDRED DOLLARS and hung up! I just wanted to let everybody know what this company is all about! I have since filed a complaint with BBB as well as tried to contact the head of AMS to let them know what kind of staff they have working for them. When I complained to a manager, I didn't even get an apology. All he said was, "You will have your refund within a few business days and have a nice day!"

After a half hour of dickering, he agreed to take the 1800 dollars and if they went over the estimated hours, we would pay the difference. The movers went into 'slo-mo' as they were being paid by the hour and I believe 'Joe' told them to 'stroke the job and show this SOB who is in charge.' I began moving twice as much by myself each trip than any of their workers.

After three or four hours I called the AMS local office (twice) and finally 'Josh', their 'field supervisor' (actually just another mover from what I could see) and he proceeded to 'talk' to 'Joe’ and guaranteed me they would pick up the pace. Once 'Josh' left, 'Joe' got right in my face and demanded to know why I was 'dissin' him to his boss. I told 'Joe' to get out of my face and called AMS again. 'Josh' responded again. I told him to get these jokers the hell out and get me a new crew, especially after they moved one of the copiers and despite my specific instructions on how to move it, spilled the fuser oil from the copier all the way down the carpeted hallway, steps, entry, driveway, street, new house paver driveway, entry wood floor, step carpeting, and wood floor hallway!

Finally got new 5 man crew, 'Darrell' as new boss. They did in 3 hours what the total other crew and I did in 5 hours and did a great job, except for dropping the 54" marble table top from the dinette set and shattering it into several pieces! I would not recommend these clowns and charlatans to my worst enemy or even one of my ex-wives!

I documented everything, submitted a claim and have been trying for two months to get AMS to stand up and pay for all the broken, damaged, or destroyed items. Their 'legal' department guy, 'Chris' keeps alluding to the '60 cents a pound' liability they have and has yet to tell me what they intend to do. I told him his guy 'Joe' strongly advised against the additional insurance as '99% of the people don't buy it and we have a great reputation'. Wish I would have seen this website FIRST!

The reason I got fired is mostly due to being truthful about the quotes. I would typically go out and do an inventory of the move, let them know this is how many men, it could take between this and this time to finish the move and there would be a gas fee tact on. If you really want to stop this underhanded business then contact the BBB. The more complaints and the better the result at getting the company shut down. This coming from a former employee of AMS.

A couple of hours went by and I called back and spoke with another representative who said he would send it right over. Another hour went by and I called back again and spoke with a man who was very rude and short with me. He explained that All My Sons doesn't send out a confirmation or terms and conditions, but that he'd send it over; he did, and I received it via email shortly after my 3rd conversation with someone at All My Sons that day... not without a fight. July 31st comes and it's 2:30 p.m. and I still haven't heard anything from All My Sons, as I was told on my initial call that I would receive a call to confirm a time to expect movers. I called and spoke with Michael who said Brad was making his calls and I would receive a call within 30 minutes.

3 hours later, I still had not heard anything from anyone so I called back and spoke with Michael again who was very apologetic and explained he'd have Brad call me ASAP. Brad did call me back within a few minutes to advise me that the movers I had requested to come first thing in the morning, would arrive between the hours of 12-4. Brad was very rude and condescending with me, told me "I don't know how the moving business works." I was informed the moving crew was starting off in Seekonk, MA and would call me when they left that job and were heading to my apartment. August 1st comes around, it's 3:30 p.m. and I still haven't heard anything from the moving crew. I called and spoke with someone to check in and see what was going on. Whomever I spoke with was rude and short and hung up on me after saying he'd look into it.

A couple minutes later I got a call from a very nice name, I can't remember his name, who was very apologetic and explained he spoke with the driver and they had run into some snags at their job in Seekonk, but would be finishing up within 20 minutes and would call me when they were done. 5:15 p.m., I'm sitting out on my porch and the All My Sons truck pulls up. I never got a call to say they were on their way. After they parked the truck, I came downstairs to greet them and both of the guys didn't say hi; it seemed like they were annoyed that they had to be there. They both came upstairs to assess the items I had to move. Danny, was the friendlier of the two, but the other guy with him didn't say more than asking me if he could use my bathroom twice.

Although they were somewhat efficient, I think that my move could've been done in less than the 4 hours it took. I had all of my boxes organized and in my dining room. I only had a couch, coffee table, armoire and queen size mattress for the big ticket items. A few items of mine were damaged with scratches and dents. At the end of the night when they were wrapping up, one of them got a phone call from a mutual friend and they were making plans to meet him out at a local bar; very unprofessional.

This company added MORE stress to my moving day rather than what I was promised, which was to take the stress away. I'm not happy AT ALL with how my move was handled from the second call I made on the day I initially booked my move, to the actual move date. If I had known how horrible this experience was going to be, I would've paid more money to go with a higher rated company who would've treated me kindly and held up to their promises. I will NOT recommend All My Sons to friends/family for their moving needs.

The representative behind the phone by the name of Frank was rude and nasty. He should be banned from dealing with customers at every degree allowed. Being a single mom of 3 and an active duty soldier, I've never felt so hurt. They also didn't tell me I had to pay at unloading. I couldn't find my credit card due to it being in my uniform top. Refused to allow the workers to retrieve the box. I had to wait for a friend to lend me the money to release my goods. AND then they charged me another $109 for that. PLEASE NEVER USE THEM. Oh and by the way the general manager, Kevin, was no help at all when I called to get assistance from him on the cell number provided. In fact he TOLD the workers I was to pay any and all monies even though they misquoted me and never came to check the home out prior to the move.

Well, one week before I was scheduled to move, I contacted the office to confirm that I was still on the schedule. The representative at the office was very hateful and brushed me off. At that point I tried to get the rep on the phone and he wouldn't answer, so I left several messages and he would not return my call. Then the morning of the scheduled move, I called him and he did answer and told me, "We're going to take great care of you and we will call you one hour before we arrive." Well after waiting half the day, I tried getting him on the phone again, no answer. Left him a message again, and then at 8:30 p.m. the moving truck shows up, with 3 men. They walked into my house, said they had just got in from Evansville, Indiana and did not understand why the office sent them to my house.

They looked at all my stuff they were to pack up and said there is no way they could move me. They had no packing items on the truck and if they were to move my stuff there would be damages. They contacted their supervisor back at the office trying to explain this to him, and he kept telling them to get the stuff on the truck. At that point, it was around 8:45 p.m. and I got tired of them trying to explain to the supervisor that I did not want my stuff moved because of possible damages. He wouldn't listen to his own employees, so I told them to hand me the phone and I informed him that they were not moving anything at 8:45 p.m. I ask him at that point if they could instead reschedule me for the next morning. He informed me that in no way that could happen, because they had a schedule to keep.

Well they did not keep their scheduled move with me. This put me in a bad place. I had to get on the phone the next morning, which was a Saturday and find somebody to not only move me but also store my stuff. Luckily, I did find a moving company and they came out on the very morning I had to be out of my house and worked all day packing my stuff up and moving it to their storage facility. I would not recommend All My Sons to anybody. They totally overbook and are very unprofessional.

After I was accused of lying to AMS, it was discovered that the drivers were at the wrong apartment complex and the number they had been calling was my work number. I, literally, had to walk up to the main street and flag the driver down. They were scheduled to arrive at 7:30am; they arrived a little after 2:00pm. It took them over 4 hours w/ 3 men to load & unload 20 boxes, 2 chests, 1 Queen size bed and 3 very small tables. The drivers/movers were fantastic, but they did charge me while they took breaks.

I phoned AMS this morning (7-22-13) at 7:30am to file a complaint and was told drivers were being dispatched and my call would be returned in 30 minutes. At 9:15am, I phoned again to speak to Anthony and he ended up being the same person who lied to me all day on Saturday, kept giving me Airline analogies (2, as a matter of fact) and he refused to listen to me, kept telling me his woes and how much that day costs him in rental trucks and equipment. DO NOT EVER USE "ALL MY SONS MOVING"...and please tell your family and friends to not use them. Their doors need to be closed and locked forever!!!!!!!!!!!!!

The move was from a studio condo in a Fort Worth high-rise and the goods were to be placed in storage until I was ready for them at my new place. I was told ahead of time of the amount it would cost me per hour ($89) as well as the one hour travel charge. I was also told of storage fees. What I was not prepared for was a $197 box charge (later reduced to $167 after I complained) and the excessive amount of time it took for the move. I lived in a 550 sq. foot studio apartment and had nearly packed up all the items. Unfortunately, I ran out of boxes and did not pack my bathroom items, 4 pantry shelves, and some of my clothing. I also left a coat and 3-4 shirts unpacked as well as some miscellaneous items. Nor did I pack my pictures and mirrors.

The moving crew showed up without any boxes in the truck and I was told that I would have to request boxes ahead of time. I did not know this. When I originally arranged the move, I told Chad that I would pack "nearly" everything myself, which I did. I was not aware that the movers would not be equipped to handle mirrors/pictures, and anything miscellaneous that was not packed. In the end, the movers charged me an outrageous $197 for the few boxes, and when I called, the man who answered the phone said to me: "Did you think those boxes would be free?" He said this over and over. No, I did not expect them to be free, but I would have liked to know the amount of the boxes ahead of time. I would have gone out of my way to purchase all my own boxes. The amounts they charged me for the boxes were way over what I could have purchased at U-Haul and other places.

I was also overcharged in terms of hours. As I said, I lived in a studio apartment. There was a TV, a TV console, a couch, a chair with footstool, three lamps, two end tables, as well as clothing and toiletries for one person. No beds or mattresses; no appliances. I was charged for 6 hours--two of these hours were to put stuff in storage and I don't dispute that. There were 3 persons there and it took 4 hours! It took the foreman at least 30 minutes to determine the bill, not to mention the time they spent waiting for someone to bring the boxes. I made this same move in 2008--from a 3 BR home in Weatherford--into a one BR condo in this same high-rise, with twice the amount of goods, 5 years ago and it cost me around $400.

At any rate, this was an absolutely awful experience. I was charged nearly $1000 for the move on that day, and the move wasn't done. I still needed to pay to have my goods delivered. I was overcharged in terms of how many hours it took to do the work, and was not warned in advance about the box fee. I feel that a move this size should not have cost me more than $500 (for pick-up of goods only--not counting storage).

Follow-up: My household goods were delivered 6 weeks later and this was an equally bad experience. I was fairly charged for 3 hours--one travel hour and 2 hours to unload the truck. But my rate was now not the previous rate of $89 an hour, but had been jacked up to $109 an hour! I questioned the moving man, but he had no answer for me--he just held out the paperwork for me to sign. The total cost for the second part of the move was $431. At this point, one has no choice but to pay the fees. There was minor damage to my goods--nothing to put in a claim about. They did lose one shower curtain rod and one computer table ($100 in value); I called and reported this and was told they would look for my items. I never heard back.

Lessons learned: Never, ever, ever choose a mover without first reading the online reviews, even if you had a good experience in the past. Have the movers put all expected charges in writing, not just the hourly fee and the travel fee, but the charge for boxes. Ask them how they pack pictures and mirrors. I did not have my mirrors and pictures packed and I was shocked when they started to take them out to the truck--I was told that they just wrap them with blankets. Ask the company for an estimate of how much your move should cost. For example, one person moving out of a studio should not cost as much as a couple moving out of a one BR apartment.

It was further explained to me that it was impossible for movers to get to my home on the 30th, despite having had it pre-scheduled and a hefty deposit paid for, and in all actuality, it was unlikely the 31st would work either since I would be "fit in" once the other scheduled moves for that day were completed. My only real alternative, according to the "manager" I spoke with, was Saturday, June 1st. For those of you who understand contracts (something All My Sons has no regard for apparently), I could not just stay an extra day in my rental home and hope the property management company and the new tenants moving in after me would understand.

I requested an immediate refund of my deposit and pretty much kept my fingers crossed that they would honor it. Of course, I did contact my bank and submitted a fraud complaint too. I did end up getting my refund, although it took All My Sons a full week to refund my money, and I did end up finding an alternate moving company to show up very early on the morning of the 31st (they actually indicated I was about the 10th caller they'd heard from that had been duped by All My Sons that day). I will never use All My Sons, and strongly urge others to find an alternative company.

They charged me more than estimated costs. They had my freezer full of food overnight and didn't keep it plugged in so I lost all my food items in the freezer. They showed up to deliver my furniture at 9:30 at night and were here until midnight. Non-responsive from Richard the owner. None of the workers are related to him and so not All My Sons. It has been over a year and I still have no resolution even though Richard promised to get to the bottom of this. I WILL NEVER RECOMMEND YOU USE THEM TO MOVE EVEN YOUR GARBAGE, NOT TO MENTION ANYTHING YOU WANT IN YOUR HOME.

When I called customer service, the woman would not even listen to me. She talked over me (her name is Diane, NOT a nice or professional person to deal with). Finally, they told me that if I did not pay the extra amount, the the driver would have to cover it. I tipped the driver out an extra $40 to try to cover it if they did, but I refused to pay for their failure to communicate and complete work through the office in a timely manner. No one should be on hold when you are paying an hourly rate. Also, I had to pay and complete customer service survey before they unloaded the truck. And, just for the record, they did not supply their workers with straps or other normal equipment to safeguard your property or their workers. Ridiculous! Don't use them!!!

When I questioned him about this and told him I spoke with Laura and another girl and this is NOT what I was told, he became very rude. He refused to put me on the line with anyone else. He said he was the only supervisor and then claimed to be the owner when I requested to speak with him. His supposed name is Frank **. Initially, upon scheduling the move, the employees were all nice and kind, saying, "Welcome to the family". I told him that it is amazing to me how quickly their tune changed. I put my husband on the phone when I was frustrated to no end and once again, Frank said that he will cancel. Needless to say, my husband had a choice phrase for Frank and we found a much better service to move us at a more affordable rate. DO NOT HIRE ALL MY SONS! Horrible customer service!!! ZERO stars!!

To sum up, it is a street that should be kept as clear as possible. In fact, I frequently see police officers writing up tickets on this street. Let me also just clarify that if these trucks were a mere 3-4 inches to either the left OR the right, people would be able to get through. I called All My Sons right away, explained my situation and asked that the trucks be moved so I could rush my son home. The man on the phone was VERY short and snarky with me. His politeness was extremely superficial and it was obvious he was trying to hang up the phone as quickly as possible. We waited in the car for around 10 minutes before I tried calling the Oregon City phone number on the truck. (I tried the PDX line first.) This next man was a little younger sounding and a lot more polite. He said he would call the drivers immediately (something the first man DID NOT even say, surprisingly).

I waited another 5 minutes and then I could hear laughing and talking coming from the other side of one of the trucks. I kept waiting and then decided to go check it out see if it was maybe the movers. Sure enough, it was a small group of them laughing and chatting. They were not even trying to at least fake haste for our sake. Of course, I got very angry at this point and told them to please get into the trucks and MOVE. They kind of just stared at me smiling and acting like they didn't give a ** that my son has his own ** coming out of his pants. I also think it’s worth pointing out that this group looked extremely unprofessional and underdressed. I don't know about you, but if and when I hire people to come into my home and touch my belongings, I wouldn't want them looking like they are about to ** my stuff.

The last time I hired movers, they had on uniforms and were pretty darn clean. ANYWAY, at this point, I admittedly got very angry and told them they were acting like ** and unprofessional and I was going to leave them a terrible review on every website I could find. I then flipped them off and they returned the sentiment. I guess I can't entirely fault them for that, except ideally if you are in customer service, you should probably never flip anyone off on the job, for any reason. So here I am. My most severe anger is reserved for those who endanger children IN ANY WAY or even commit actions with such blatant disregard. What if there was an emergency bigger than kindergarten diarrhea pants? Would they have acted the same way? Does it even matter? What does customer service truly mean to this company? Is it only reserved for those who pay them money? These are important questions they should ask themselves.

The first sign of trouble was when my headboard came out of the house and put on the truck UNPADDED! I asked about padding and they said they'd put it on. Things went downhill quickly after that. It was evident these people had never moved anything before as you DON'T put a 60" TV in ONE pad blanket and throw it on the truck nor do you do that with a glass dining room table. EVERY SINGLE PIECE OF FURNITURE WAS EITHER BROKEN (glass dining room table), RIPPED (sofa, loveseat, mattress) OR SCRATCHED (everything)! Even the apartment from where we moved out of was damaged! Clearly these people had never been trained. This was a TERRIBLE, TERRIBLE experience and I beg all of you to NOT USE THIS COMPANY. Not only do they damage everything, you pay a HIGH PRICE for it. STAY AWAY!!! PLEASE!!!

Several items were damaged beyond repair. A large desk was broken due to improper handling and I was told by the movers I would be contacted the next day and it would be replaced. Another table had one of its legs broken. The movers glued and taped it back together then hid it among the boxes they stacked in the garage. We discovered it a few days later. Four days after the move, we were contacted by a bank where we have a commercial account about possible check fraud. It turns out one of the movers had stolen a few checks from a checkbook in my wife's car and proceeded to write himself some checks. When we contacted the owner of the local agency, he confirmed that this was one of the movers who had worked our move and that all of his movers had background checks and no criminal record.

The Missouri City, TX detective who investigated the case disputed that claim as the individual involved in fact did have a record. Also stolen were a camera, a Nook and some jewelry. After more than two months, a number of phone calls and a detailed letter, the owner has not/will not respond to address the damages. After a couple of weeks, he sent out a repair person who touched up scratches on other furniture and said he would report the desk and table as not repairable and a loss. Again, the local agency owner in Houston, TX has not/will not address the damages.

They took several 15-minute smoke breaks and even sat down to eat lunch. The smokers were even throwing their cigarette butts in our driveway. One of the men even clogged our toilet without apologizing for it. After calling customer service to complain, they still moved slow and continued to take their time. The total job took 8 hours which should have taken half of that and in total we had to pay $1,100. Most ridiculous experience I have ever had and we were totally taken advantage off and robed of money. I would never recommend this company to anyone. We were never told the move would take a full day.

I went a little crazy and said, "I want my things tonight." So they got out of their truck and brought me a bill for $1600 to be paid before they would unload. I hit the roof and asked why so much. They estimated it would take 5 hours to unload me which would put us at 1 am. I told Aaron that I had 3 of my own guys here to help and it would not take that long. He still told me that I had to pay $1600. I had to borrow money from 2 people that were helping me so they would unload my stuff. With my friends helping, we got it done in a little over an hour.

I did get a refund but my move that was going to be $500 ended up costing me $1200. If I didn't have good friends to help me, I guess AMS would still have my stuff and would be charging me a storage fee. This was a very expensive lesson learned. I plan on contacting the BBB, Attorney General's office and 7 on your side which is on KATV. I don't want anyone else to have to deal with this kind of treatment!

I called the office, talked with the sales guy, and told him we had a serious issue and that I was not going to be paying the full rate as I basically moved myself. I called **, the manager, and left a message. He finally called back and was screaming at me saying he was not delivering my items until I paid. I never said I wouldn't pay. I said I would not pay the full rate as I had to move myself due to workers leaving the job. The cast iron picnic table was broken, the antique picture frame also broken, another picture frame broken. I texted Matt a picture of the picnic table and have never received a response. Don't ever use the Omaha group.

The main driver, Derek, was extremely rude, condescending and sarcastic to me, and he was not sympathetic to the fact that I had to move while my husband was deployed. They damaged tons of furniture and walls in the new house. I contacted the rep about filing a claim, and 2 weeks later, I have not received any help in fixing the damage or a form to file. Stay away from this mover. I have a military attorney write them a letter, and I will be going to Small Claims court.

I said she even placed me on hold to confirm that the crew could come to me and then when we all confirmed, I left a $50 deposit on my credit card. He said, "Nope, that's impossible." She didn't say that and we can't come until Monday! I started speaking again to explain to him the call I just had with the woman and he started talking over me and yelling at me then handed me over to someone else. I asked who I was speaking with and this man said his name was Michael and he was the manager. I thought I was already speaking to the manager. He said Brad is the dispatch manager. (Okay in my voicemail, he said he was the regional manager.) He then began to tell me that I just spoke to the call center, so he's going to have to fire her for giving me wrong information because he thinks he should believe me. How unprofessional is this?! I told him he should do everything he can to honor the move today. He said his guys are booked and I explained well, there must be more than one crew that's not in Texas and he said, "No, they're not in Texas! That they're in RI and MA." What the heck is going on here? Why can't anybody give me one straight answer? These managers seem to just point the fingers on other people instead of owning up to their own mistakes.

After speaking with the manager and telling him this was total thievery, but he said, "The fuel charge is standard." Unfortunately I needed to have everything out the next day or I would have called another company. The manager agreed to drop the "fuel charge" to $45. I told him that the salesperson neglected to say anything about other charges and told me when the movers came out that everything would be wrapped and put in blankets for protection.

Of course the movers were late and I had to wait over an hour + after they were supposed to be there. After wrapping my couch and loveseat in wrap and putting some cardboard on some glass cabinet, I was informed that the typical charge for the saran wrap is $65 per roll and the cardboard box would be $20 per box. None of these charges were ever disclosed. Luckily for them, it was never charged to me; otherwise my credit card company would be hearing from me!

The actual movers when they arrived were pretty good. They worked pretty well together and made sure that everything was taken from the home and nothing was damaged. Of course a 15-minute drive from one house to the other took them about 30 minutes. I had to pay them before offloading and they took their sweet time knowing that they were already paid for the hours regardless of the actual time that was needed for the items we had.

If you want a dishonest company that will not tell you all the fees and charges for your move, call All My Sons Moving. They do not tell the truth and unless you get something in writing before giving them any money - buyer beware!

If you looked closely, 10:20-11:10 (travel from point A to point B) is travel time. From what he told me and what exactly they charged, it looks like they are getting one hr for free. He told me, "It's a law that requires all moving companies to charge this 1 hr travel." He is so not honest on this because I used one before and they did not do that. I used All My Sons because my friend recommended it but I guess she was not paying attention when she paid and I did not ask more details from my friend.

Gosh! I should have asked more details before I called All My Sons. While I was paying the fee, the mover told me that there are a lot of cases like mine that happened and I was not the first one. Those people should speak up and let all people who need to move know about this company and not use them again. When I called the company to get an explanation, he kept telling me, "You agree to pay." I am sure his English is excellent and can explain more than just "You agreed to pay." I know what I agreed to pay, I agreed to pay 2 hrs labor +1 hr travel time, not 2 hrs labor + 45 min travel from point A to point B + 1 hr extra travel. I will try to post my case to all review sites. I do not anymore want my case to happen to anyone.

On July 18, 2012, I contacted AMS to inquire about my move. I was told that the expected truck to Texas was full and another truck would soon be available. I was assured my items were safe, stored in a "separate container" in a climate-controlled warehouse. I spoke to Al ** at AMS a few more times throughout July about a move date and they offered promises but never gave me a solid date. I called Al a few times again at the end of July, and every time, I was told he was unavailable to take my call. I left messages for him to call me back; he never did.

As of August 8, 2012, due to all the complications and their lack of returned phone calls and my concern, I started to keep a record of my phone calls, they are as follows:

9/8/2012- I called Al. He was too busy to take my call, and he never returned my call.

My brother, John, heard my dilemma and called Al. He received the same treatment. Al was busy and never returned his call. John called the company's 1800 number and contacted Travis in Dallas, who found out what the problem was - my shipment was too small for them to move. Travis asked if I would be willing to subcontract my items to ShipSmart; I agreed.

I was so upset. When I called them in early June 2012, they were more than happy to take my items and promise me that they could move them in the time frame stated above. I was patient all through July and August, but now I felt as if I was getting the runaround for reasons I could only speculate. On 9/8/2012, I received an email with contract for ShipSmart. I was told to fill it out and send back through AMS. I filled out an itemized list and sent it back through AMS as instructed on 9/14/2012. On 9/25/2012, I had not received any further communication from Al about the move with ShipSmart so I called him, and again he was too busy to take my call. My message was to get a move date and I expressed concern for the safety of my items. He did not return my call.

Later that day, I called ShipSmart directly. I was told they had never received any documents from AMS or Al **. I told them of my frustration with AMS and then asked them if I could contract with them directly - they agreed. ShipSmart sent me a new contract. On 9/26/2012, ShipSmart called me with a move date; they were going to pick up my items from the AMS warehouse in Stratford, CT on 9/27/2012. After all the delays and lack of communication and I felt like I had gotten a runaround, I had my brother, John, meet ShipSmart at the AMS to confirm all my items make it on the truck.

John and I were on the phone during this time. Al ** was also at the warehouse. My brother, John, was concerned with the state and storage of my belongings and took photos. Items that AMS told me they had packed were hanging out of blankets. Other items were not grouped together; items were on a pallet near a door. We went through the inventory and found 2 missing items: a 45"x35" oil on canvas with frame, "The Garden of Prayer," numbered 695/1750, signed by Thomas Kinkade and The "**" Family history and family crest, with frame and glass.

Al ** started to comb the warehouse for the items to no avail. He could not find them (John took photos of this). I was so angry I had my brother, John, put him on the phone. Knowing Al was at my deceased parents' house to pick up the items, I asked him where the paintings were. He then stated that there were never any paintings. I tried to refresh his recollection with conversations I had with him through my 2 sisters. He then stated maybe they stole them. I was so angry and upset that AMS had "lost" my deceased parents' family heirlooms.

I filed with AMS' claim department first asking them to find my paintings. Two days later, they informed me they were unable to find them, and told me to file a claim. I filed a claim asking for full replacement value of the missing items and a written formal apology for all the distress I incurred through AMS. I also submitted a complaint on the Better Business Bureau's website. Mr. Frank ** from AMS (I believe he owns this franchise) responded in a very contentious manner, and even stated, "I understand she is upset, but falsifying the events will do her no good." Later in October, I had a phone conversation with Mr. Frank ** and he was again very combative and contentious.

I submitted all documentation and formal appraisal for the Kinkade painting and its value is $5605.00. For the "**" Family history and crest, my family could not find any supporting documents from my deceased parents' effects. Without the item, its value cannot be determined, so I placed its value at $100 (I have photos of the item). AMS claim department sent me a check for $500 stating that this was the value of the items I had listed with ShipSmart, and a very contentious letter from Mr. Frank ** filled with suspicion of me for having my brother at the warehouse for pickup. Throughout the letter, he continually tried to impugn my character and motive. He declared that I was not at the Connecticut address at the pick up time and I don't know what happened at that time; his operations manager of 8 years, Al **, was at the Connecticut address, that he knew what happened. He also quoted Al as stating that "there was a lot of chaos at the pick up as your family members were breaking up the belongings and it's very possible they were left behind."

This could not be further from the truth. Al was at the Connecticut address on a few other occasions as AMS had moved some of my siblings' items. On the day they moved my items, only my 2 sisters were at the house for the sole purpose of waiting on the AMS truck to pick up my items. I only had an oral inventory list given over the phone to Nick at AMS in Stratford, CT. I never signed any contract with them. The bill of lading is a blank form my sister in Connecticut had signed. I declined the AMS settlement.

My experience through the move and claim process with AMS has been extremely negative. They accepted my move knowing ahead of time the small quantity, while assuring me my items would be well cared for. They then gave me the runaround about a ship date for 78 days. Finally, there was a solution to use another mover and family heirlooms from my deceased parents turned up "missing or lost." They then tried to settle for pennies on the value of the items, all the while attacking my character and my credibility. All My Sons Moving & Storage in Stratford, CT has fallen so far below any moral, legal, and professional standards.

If you have irreplaceable items, it's best to have your own insurance to cover your move. 60 cents per pound per article isn't nowhere near replacement. It's cheap and wrong. Check this out when you're moving! Transport your expensive stuff yourself. Before unloading, they take payment and keep your load hostage and/or go store it until you can pay for the move and then add those storage fees. Honestly, people, don't use this company if you can help it. You are better off using U-Haul do it yourself or they got guys to move you. No matter what, they charge around 400 dollars to move you. It's sad to work for a company that screws customers and employees.

It's the movers that have to deal with the disgruntled, angry customers when they find out they are forced to pay more because all their personal belongings are being held hostage. Then, the third strike was the fact that you also are forced to pay for their travel time, which is calculated like this - 3 hours minimum plus one hour of travel. Prior to choosing All My Sons for my move, I was simply quoted a three-hour minimum (which is really a 4-hour minimum because they don't tell you about the travel time you're forced to pay) and was asked for a $100 deposit, which doesn't even get applied toward your total. (They don't tell you they're keeping it!).

I talked to the woman who was just moved in and she originally gave me the wrong contact info. So I spent three days calling and emailing the wrong people. On Tuesday, 12-11, the neighbor who used this company found me and told me she originally gave me the wrong info and then provided me with this company's name and phone number. She said she called them on 12/8 and told them that the employees had left with my phone. Their answer was, "Oh, we haven't heard anything." She also left the moving companies number with my rental office on 12/8/12. I called them at 1-203-455-0731, one of a couple numbers on their website. They said it would be looked into and someone would get back to me. My neighbor then came back with the number she used to contact them. After waiting for two days, I called them at 1-203-388-0094 and was once again told they would talk to the drivers and get back to me.

I waited until Friday and then posted a question on the business page of the company which got the attention of the company's owner/president on record, Frank Fatigati of Fountain Inn, SC, because I received a call from 1-864-962-9000 which is the phone number for All My Sons Moving and Storage of Greenville, Inc. I called him back. I explained that his men were here when I dropped my phone and that my phone tracked on my road up until his truck and employees left and then the tracker followed it to the area of where the business is located. He stated that they did have my phone but it was not stolen because the driver found it and then looked around to see if anyone was in the area and when he didn't see anyone gave it to his helper and they drove away with it. He then proceeded to say, "If you dropped a dollar, you wouldn't expect to get it back, would you?" and he told me how he lost three or four phones that he never got back.

A dollar doesn't have my name listed inside its settings and I called my phone over 20 times while his employees were on our property and the display read ICE1 so they were given plenty of opportunity to pick it up and tell me they had it, but no, they decided to take it back to Stratford and keep it. He refused to mail my phone and said I could go pick it up if I wanted it. I called him back and told him I would be there on Monday, 12-17. He said they would be there all day. I called in the morning to verify their address and was told once again they would get back to me and once again nothing. I then emailed the company page and got a response from a Barry **, the manager in Stratford, to email him at BarryC@allmysons.com and got a response from a William ** at **@allmysons.com who said, "Barry forwarded me your email. Listen, I would like to resolve this issue for you. I did speak with our team member and he mentioned that the phone is no longer in our possession. Can I send you a check for $50 to cover the cost of your insurance deductible?"

My response was $50 won't do a thing for me. The phone was just purchased in September and I got it for $99 because I had a trade in and it was on sale. I was eligible for an upgrade and I paid $25 for the otterbox that was around it. I had to pay $219 + tax for the replacement phone and was required to add a ghost line and sign a new two-year contract at $9.99 a month for two years (roughly) $240, a $36 activation fee and $39 for my new otterbox so they cost me more like $658." Although it may not be illegal to walk off with someone's property because they dropped it near you, it should be anyone with half a brain can figure out who a smart phone belongs to as the name is right in the settings and there was ample chance to pick it up and return it the 20+ times I called it while they were here and had my phone on them. Maybe it's just me but I find disturbing that a person in such a business and their employees would have a finder's keeper attitude. Just where does one draw the line about what is found and what can be kept?

I personally would never hire a business with this attitude to be in charge of my valuables unattended but that is just my honest opinion. I spoke to the neighbor they were moving in that day and when she started unpacking, she realized she was missing quite a few things. When she called them, she was told she would have to pay the full moving charge all over again to get the items they forgot to move. Shameful.

After we got to the new home, they showed me a bill for $978.73. When I called the company to try to iron this out, Joe had no compassion and had no customer service skills. He would make it an even $900 to make things better. That left us with no money to buy Christmas for our grandchildren and barely enough for food and gas for two weeks. Two men and a truck had moved us prior to this. It took 6 hours total including drive time. The movers were professional, efficient and fast. We paid exactly what we were quoted. It's just a shame we didn't trust them a second time. Since this bad experience, I have spoken with others in the Jacksonville area and have found that this same scam has been used on other unsuspecting customers. Some weren't as fortunate as us.

My wife stopped by on her way home to our new place, not expecting to see them there because they were four hours late and one of our neighbors stopped her and told her she'd heard a terrible crash. She will swear to this in court. My wife went in and found two holes in the wall behind the piano. The idiot movers told her that they were already there and they hadn't done it. Like most people, we don't live in houses with unrepaired holes in the walls! And because we were closing on the sale of the house next day, it is reasonable to assume that had we made a hole, we would have repaired it to avoid a closing issue. The piano was still wrapped up in the moving protection cloths they had put on it two days earlier and there was no sign of any damage; however, when they eventually installed and unwrapped the piano at the new premises, the lid would not close and several of the keys would not move. They tried to fix it but failed and denied all liability but told us to call the office.

Of course, when they wrapped it, wouldn't the fact that the keyboard wouldn't close be a major concern to them? Wouldn't they have disclaimed any responsibility then? Well, they couldn't because there wasn't any damage before they wrapped it. Despite the late hour (probably 10 pm by now), they returned to our old premises and repaired the holes in the wall. When did a totally innocent party make repairs that they were not responsible for at 10 pm? The office sent us a claim form, which we completed and returned.

After waiting more than two weeks and several attempts to evoke a response, they have denied any liability, saying that we didn't take out insurance. So, I suppose this means that despite having sent us a claims form, they didn't have insurance anyway. These people are not to be trusted in any way, whether it is to do with honoring a quote, arriving to a schedule, knowing what they're doing when they eventually do arrive, or even owning up to an accident. They have cheated and lied barefaced!

My wife and I decided to use a larger moving company for our move this time and spend a little bit more money since we used little moving companies in the past which required us to assist with the moving of our stuff. This company was excellent (Big Star Moving). But anyways, All My Sons Moving sent a 54-yr-old and a 26-yr-old to move our stuff. They got our couch caught in the stairwell, damaged my table and chairs, tore my sofa, lost my bed frame and laid my plasma TV face down damaging my TV.

I called same night to discuss my damages but nobody answered phones. I waited till after the weekend and called. I filed the insurance claim through the process they had advised me to follow. This took 2 months. I got a letter back finally saying they would pay $364 for the $4,000 worth of damage they caused. I called and spoke to Shane. Beware, this guy is a crook and sleazeball. After jerking me around for weeks telling me he would help me, he finally, 5 weeks later, got back to me and stated his boss would not negotiate or compensate for my damages. I requested to speak to his boss who he states is the company owner. Shane advised he would give him my info to contact me.

After waiting over a week and this guy never called, I called back to follow up. Shane said he would speak to him and call me back personally. Shane never called, so I called back and he said they would not do anything. So, I asked to speak to the owner. Shane said that he was too busy to speak to me. This place is the worst. Run fast and find somewhere else to move your stuff. They are crooks and hire negligent and incompetent workers.

We were promised that if we called the manager, Eli, he would send someone out to see if it could be fixed before discussing replacement. I called Eli and he said he would call me back. Two days later, I called him back because I never heard from him. He referred me to their claims department. I sent in the claim form, pictures, receipts and a notarized affidavit. The table was about $300 and the drawer was $125. A few weeks later, I received a response from claims stating they were prepared to cut us a check for $50.61. I couldn't believe it! No one was ever sent out to look at the damage to see if it could be repaired. I called Eli's supervisor to express how angry I was, and he basically said, "There is nothing I can do to make that number go higher. You signed off agreeing we would only pay $0.60 per pound for damages." Even though I had no choice to sign and it was before we knew anything about damages, they didn't care at all. They couldn't care less! I will never use this company again!

We had the name of the head mover on our job as he forgot his screw gun, so we called to see if they had found her phone accidentally. We told him the address the phone was at and that was exactly where they were working that day. Amazingly, right after that conversation, the iPhone went dead. The following morning, my daughter received a text from another of the workers saying he had found the phone and threw it into the gutter?! Calling the manager at the company and giving him all of this evidence, the only response he gave was he would talk to the crew on Monday and it was up to us if we wanted to make a police report. We again received a text and a picture from the manager this time showing us our iPhone with the explanation that they sent someone to get it from the sewer. The manager said they would FedEx it immediately. Mind you, our move was 10/13/12 and we had been now dealing with All My Sons to get this resolved for a week. We waited, no phone.

We made the police report and because of the dollar amount involved, it is considered a felony. The policy officer contacted them and the phone finally arrived. They didn't mail it until 11/8/12! To add insult to injury, the phone doesn't work! I would not recommend this company even to my worst enemy. We went out of our way to be pleasant, buying all five of the crew lunch and dinner only to have our things damaged and to be stolen from. To think I paid them $4,000 for this privilege.

I tried calling All My Sons and what do you know? I was promised a call back and I guess they must have forgotten. I refuse to fill out another form, get it notarized and mailed so I can receive $27 to fix this bed. Beware! You are completely on your own with repairs. I will never use this company again, and you shouldn't either. We Care also asks you to sign a form saying you won't publish anything about them! This is what they can do with their $27!

Now came moving day! I was told that they were going to arrive between 1 and 4 PM. I asked that they be there before 3, because my wife had to work in the evening. I was told that it, if possible, would be done by arriving before 3. At 3:15, my wife called me and asked if I had heard from them. I waited till 3:30 and called them, and they are on their way and would be there in 10-15 minutes. About 15 minutes later, the driver called and said they will be there in about 15 minutes. They made it there at 4:00 PM. When they arrived, the driver went to my wife and informed her that it was going to cost $638.00 plus. She let him know that he needed to talk to me about this, and she called me. Now knowing me, she asked for me to not take it out on him but he had something to talk to me about! All was good all the way up to the fact he started saying it was going to be $638.00 plus, and I cut him off.

While I was trying to explain to him all that had transpired up this point, he was continuing on trying to explain the plus part - DOT surcharge - on top of $638.00. The longer we had conversation, the madder I got. Yes, I will admit that I got way too hard on him. I lost it. He ended up handing the phone back to my wife, said he was leaving, and left. My wife was so upset about all we had been through with this company. She was standing there, crying. I called the Wichita office about this matter and all that had been discussed with them about this move. Nothing had been documented about the limitations of the fees, time request. Nothing. I was informed by whom I spoke with that in essence, all this was my fault and my doings. Driver left because I was mad and cussing. Yes, this is true! But for the rest of it, where does it become my fault of all the added fees that I was never told about. First ever hearing of drive time was yesterday morning. Today is moving day. Now, it has jumped up to $638.00 plus.

When I asked to speak with someone else in a higher position, because I even asked him point blank if he was calling me a liar, he informed me he was the owner! At this point, I basically hung up! I did contact the driver afterwards, because he called me from his phone to let me know he was on his way to the townhome. And I did apologize to him for getting so upset with him. I cannot blame a man out there for just doing his job for a company that cannot document all necessary information, let alone give the customer all the information they need to know upfront about any and all fees! Driver accepted my apology! Now I am out here to let anyone in the Wichita area - Do not use All My Sons Moving and Storage for any of your Wichita area moving needs. I will venture to say if you do, you will be right here filling out a complaint against them!

Okay, let's fast forward a few days. I did some wash in the washer that the movers hooked up on my moving day. Our washer is on the 2nd floor. The morning after doing two loads, I came downstairs to my dining area and found standing water on my floor and the ceiling had damage to it. I called my realtor to complain and they in turn came out to see what the problem was. Well, the problem was once again All My Sons Moving company. The mover that hooked up my washer didn't make sure the hose was tight enough and water was leaking out of the hose down through the walls. Well, as soon as I found out whose mistake it was, I called All My Sons Moving company.

They in turn put me through to We Care Claims Management, which I've found out since calling that they are affiliated. They took my info and sent me out the paperwork. I then filled out the paperwork and also reminded them of the form we filled out on moving day. Now, almost two months later, I've received in the mail that because we didn't initiate a claim within 7 days, our claim is denied. I have yet to understand why none of this was said while I was on the phone with them. Please don't put yourself through what myself and it seems many other people have done by hiring this moving company.

Thank God for my family arriving the day before. The movers did not assist with any packing and my father had to disassemble my bow flex and assist with other items. They did not come prepared at all. They had to use my father's tools to do majority of the work. They were moving entirely too slow that 8 hours with an additional 2 hours at no charge turned into a total of 14 hours. That is 4 hours’ time and a half overtime. Their lunch break, I am sure was on my time too. On top of that, they asked if I could go get them something to eat because they couldn't take the truck. What kind of business is that? When we got to the storage unit, I noticed majority of the boxes were not taped. I was stunned that I had to tell professional movers to tape boxes. Some things you think that would be dissembled or shrink wrapped were not. Why should I tell "professional movers" this? They should be guiding and telling me.

I informed their "packer" how I wanted my storage unit packed. I wanted a simple walkway down the middle. He assured me this could be done. By the time they were done, there was no way I could get to anything. My husband and I had to redo the storage and we saved more space than they did. Plus, we added 1/3 more boxes from the items that were left behind. After they departed, my husband and I realized that some of the things that were supposed to be reassembled were not; however, it appeared as if it was. Shelves were broken, pieces were missing, and we got completely ripped off.

Like another clients, we had to pay prior to them completing the download of our belongings. With that, they have you fill out a comment card at the same time. Although, I wanted to write a complaint, they have someone standing over you. It’s like my property was hostage. The three other guys were just sitting and standing around the truck until they got the go ahead to finish the download. Afterwards, like it wasn't bad enough, they had the audacity to ask for a tip. In the beginning, one did say they only receive cash tips at about $75 each. If you say you don't have cash, they say they accept checks. And don't dare ask for a claim form. Stay far away from "All My Sons." They don't even deserve a star!

The guys started to load all the boxes we had prepacked (thank God for that) but were not too careful with things clearly marked "fragile", stacking them on top of things that were rather unstable in their packing placement. In fact, one fell five feet to the truck floor, from the top of a stack. There were no attempts to use reasonable packing techniques, other than to throw a few moving pads over some of the items.

They used our bathroom, washed their hands in the kitchen sink and were generally pretty lax about any hint of professionalism. They used our personal packing tape and boxes without even asking if they could, just grabbed the tape dispenser and a box and filled it with loose items and taped it shut. When they moved the bedroom dresser, they did not remove the drawers so everything was scattered everywhere when they turned it on its side to dolly it out to their truck. They "lost" four shelves after they dropped them and damaged them (hmm), so we now have a TV stand with no internal cabinet shelving.

They did demand payment upfront when we got to the new location, telling us that the bill would have to be paid before they unloaded. Paying for a job on an hourly rate, one would think that they would figure out what the charges were when they finished the job, not guesstimate what it would actually be beforehand. The fact that they actually asked outright (rather rudely) for a tip, was the final straw for these movers.

Do not use these movers. They are rip-off artists of the worst kind. They are the worst of the worst, so bad that I'm changing our locks and upgrading our alarm system. I wouldn't put it past these guys to come by some night and get whatever they wanted, if there wasn't someone home 24/7. Consumer beware! No star rating here!

Original Review: Sept. 3, 2012

I was promised 2 trucks and 4 men to move our belongings from our 3700 sq ft house to a neighboring town in Ohio around the Columbus area. At 9:00 am, three men showed up with only one truck. The fourth soon arrived as he was "dropped off by the boss". Still, however, we only had one truck. The men began loading all of our belongings into the truck. They used dollies to load all of the boxes we had packed and wheeled them out of our old house. Around 11 am, I began to worry that the second truck was still not there, so I called one of the managers (the first truck was almost full). He said he was renting another truck and would bring it by. At 12:30 the truck was full and the workers sat and waited for the second truck to arrive. They tried to start the first truck and it wouldn't start - dead battery.

Around 1:15, a manager arrived with a rented truck that the workers quickly began loading. When they were finished, they could not leave because the first truck still had a dead battery in my driveway. So, we waited for the service truck to come out and jumpstart it. Finally, at 4 we were on our way. Travel time was only 1/2 hour, so we arrived at the new location and they began unloading. Almost every piece of furniture we own had some sort of ding or scratch or scrape on it. One door to a hutch we have in our living room was completely caved in and while unloading a worker broke a hanging light fixture at our front door (he didn't tell me, I had to notice it myself).

My wife and I spent the next several days unpacking and putting all our belongings in our new house only to find that some things were "missing". I didn't think much of it (maybe they were in a box we had not unpacked yet) until my wife looked for her Kindle. It was gone, but when logging onto Amazon she had 3 orders on her Kindle placed the day we moved - June 3rd! There is not doubt in my mind that someone stole her Kindle and two of my watches, all three of which were in our bedroom nightstand. I am still waiting for someone to pay for the broken light fixture and hear from a manager regarding the missing Kindle. It has been 60 days now and I still have a broken light fixture in my new house and missing items.

Upon arrival, the lead person, Joe **, realized that they had underestimated the requirements and sent one of the movers to get more packing materials. Joe later confided to me that this move should have been scheduled for two days, not a few hours! All three of the men, Joe, Charles, and Brady were very courteous and proceeded to pack the household goods appropriately. After four hours, it became apparent that the move was going to take much longer. I bought them pizza and all the water and soft drinks they wanted.

At some point, my wife pointed out to Joe that we had two chests of silverware in a storage area under the master bedroom window that needed to be moved. Joe asked if he could move it to the dining room so that it could be packed with the crystal and china. My wife agreed. That was the last time we saw the silverware! Joe does not remember this conversation at all.

The household was packed and on the truck at 11:30 pm. I personally checked all the rooms and the outside areas to make sure that everything was out of the home since the new owners were moving in the next morning! We all wanted the move to be over and headed for our new home in Oldsmar, about a thirty minute drive. The moving truck showed up about ninety minutes later. The reason given was the trio had stopped to have something to eat. It seemed reasonable.

At no time prior to receiving the final bill was I told that there would be an overtime charge, stupid me! The bill was for $6,082.40, not anything close to the estimate, but by this time it was 3:45 am and the move had taken sixteen and a quarter hours. However, I just wanted this day to end. I signed all the papers and paid the bill. The team set up our bed and unloaded everything else either in the appropriate room or the garage and left.

Over the next three days, with much help, we unpacked everything. It was then that we realized that some things were missing, i.e., the two chests of silverware, a Bose radio, a bedroom lamp, a telephone, and a black two-piece marble table. The value of all items was in excess of $9,000. I did not want to think that the movers had stolen these items, but reported my findings to Diana ** at AMS. I told Diana that I wanted to do a thorough review of all boxes to make sure that we had not missed anything. We did find the telephone and lamp. Diana said that she had talked with the dispatcher and Joe ** to see, if by chance, something had been left on the truck, no such luck.

As a matter of fact, Joe did not recall any conversation with my wife concerning the silverware! That set off an alarm with me. Diana suggested that I contact the police to report the missing items. I contacted the Largo Police Department and reported what I then considered a theft. I was able to provide the police with the patterns of the silverware, the serial number of the Bose radio and a good description of the marble table. Officer ** said that he would send this on to a detective to investigate and had contacted Diana to get more information.

Diana did send me insurance forms to complete, which I have not completed as of this date, Aug. 7, 2012. The major problem, is that the silverware were gifts from more than fifty years ago and we cannot reconstruct ownership. No one at AMS disputes that it existed, but are unlikely to do anything about it. Oh, by the way, a bottle of wine was broken and stained our king size master bedroom mattress.

At this point, I do not know how to proceed, but want any perspective person or family not to use All My Sons Moving & Storage under any circumstances! I have moved more than fifteen times and this was by far the worst overall result. However, compared to others who have used this moving company, may be I was lucky to only lose about $9,000 in value. By the way, I gave the movers a nice tip. What a fool! I would appreciate any suggestions on how to proceed.

Charlie (the manager) was extremely rude and disrespectful, telling me that I should have made the movers leave after 3 hours with only half my stuff when I saw it was taking them too long. I asked him if he would do that if it were him, and he responded, "I would have chosen movers I could afford." I had to drag a name out of him to find out who his boss was, only to find out that he gave me the name of the supposed "owner" who in reality does not work there anymore. The movers then got lost on their way over, which was still time that I had to pay for. When they showed up, it took them until 12:30 in the morning to unload the truck. No furniture had to be put back together, and they didn't put boxes into the room they belonged. Instead, all boxes went onto our patio and we had to move them. The movers damaged several pieces of furniture including two nightstands from a new bedroom set, our couch, bookcases, and a file cabinet that can now no longer be used.

I called the company again and finally got in touch with Eli, who is supposedly the person in charge, who told me that when he put our move into his computer, it should have cost us over $2000, even though we were only quoted for $700 so they were already eating too much of the cost and they would not do anything to compensate us. It has been two weeks and I am still waiting to receive paperwork to put claims in for damaged items, which I will only be getting 60 cents per pound if they determine the movers were who actually damaged the items! This has had to be the worst experience I have ever had with a moving company. Do not use this company!

Once they (3 employees) arrived, they began working very slowly. I spoke with the most experienced worker and he informed me that he was the most experienced. I asked him how long he was employed and he answered 3 weeks. It just so happened to be one of the workers’ first day on the job as well. After watching them move slowly after 2 hours of work, I called and complained to the manager, Frank **, that they were working very slowly and that they had already destroyed one dresser. I also informed him that I was not going to pay him for a job that was going to take his employees all day to complete at their current pace when the job should only take 4 hours at max! I also complained about his employees' lack of experience.

Frank then called his employees and jumped on them because they began to work faster. Unfortunately for me, they began loading furniture without wrapping it and this caused a lot of damage to my furniture. They did not know how to pack a truck, so this meant more time for them to milk money out of me because I had items stored at a storage shed as well. After calling Frank several more times to complain, he informed me that he would send another employee that was more experienced to assist in the move. Once the 4th guy arrived, the truck was already unloaded at the new destination. The 4th worker assisted with the furniture at the storage unit. He was a very good employee and he also told me that they were moving way too slowly and that they did not know how to pack a truck and he could see what I was complaining about.

He also looked at my furniture that they moved and agreed that they should not have taken so long because I didn't have that much to move. He apologized several times for the length of time it took to move my furniture and the problems that I had encountered. At the end of the day, Frank attempted to charge me 9.5 hours at a total of $1,200 for basically a local move that shouldn't have taken half of that time. We engaged in a shouting match on the phone and I agreed to pay half of that amount. He said the lowest he would go was $1,000 and also added that the clock was still ticking and that while we argued, the amount would go higher. This was very professional of him, to add more stress to a day that was stressful enough. To top it off, one of the workers came over to me while I was on the phone with Frank and said we needed to do the paperwork on the destroyed dresser. I signed the paperwork on it and the workers left because they had another job scheduled to do.

Not once did they ask if I had any more damages to any furniture nor did they walk with me and allow me to inspect it. I have moved several times and the professional movers will ask you to inspect your furniture before they leave. I did observe scratches all over the doors, beds, walls, and floors. It seems they damaged almost everything they touched. This is what happens when you hire a company that sends you inexperienced movers to conduct your move. I have taken photographs to document and have already reported it to their Insurance claims department. I am awaiting estimates for the damages to come in before I send it to the claims department. I have reported this company to the Better Business Bureau and I have also contacted an attorney. Frank has commented that I had an opportunity to report it on my move date so, I expect them to handle my claim as professionally as they handled my move. If you hire this company, I suggest you have a good camera and an attorney handy.

He said he thought he had it but he dropped it. He only came clean to me as we noticed the crack in the glass of the TV. The angry part is when the other workers called the office and spoke to Leon. Leon said he would replace the TV for me as it was the mover's fault. He then got on the phone with me and my girlfriend and stated the same thing. I advised I did not purchase extra insurance; he said that it was not an issue since the mover took full responsibility, he would take care of it for me. He said to just call the insurance co. and he would take care of the rest. I did my part.

A month went by and Leon won't take my calls. I then spoke to Art, who is the managing director and who should also take customer service classes, said that is not their policy, basically calling me a liar. He said he would do a conference call with me and Leon but that call never came. I then called back and Leon finally got on the phone and suddenly had a memory lapse as to what he said. He treated me so poor. He was rude and would not honor what he said. I paid over $4,000 for my TV and now I am left with an insurance check for $108. How this is fair is unknown to me. They should never send a person that has no experience to move my items.

The All My Sons in Phoenix charged me high rate to move my stuff from their storage to my rental house. I didn't know it until I found the mover for another move from the rental house to my own house. I found their rate was so much higher than other company. The most terrible thing is that I have $561.78 credit with All My Sons in Phoenix from the prepay for the storage and moving, after I discovered they charged me too high so I didn't use their service for my April 2012 moving, I asked them to refund me. I called three times and the guy named Art told he did it. I still didn't get my refund back to my credit card. This might be a good story for 3 On My Side.

I called again (cut off twice by the way) and finally they gave me Walter who then started screaming at me and calling me a "scam artist" and would not let me talk or explain why I felt I was owed the deposit back. Every time I asked to speak, he just cut me off and started yelling at me again, I hung up. My advice: do not use these guys - they are the scam artists not me.

The rest of the four-man crew did not speak or understand English. They smiled and nodded a lot but by the time they left realized that they had put almost everything in the wrong place. It’s hard to follow and monitor three idiots who did not appear to have a minute of training. So much for professional movers. I would like to forget this experience for my own sanity. There was so much more that was basically covered in all the other complaints. But I’m repeating: do not use this company ever and be sure to tell others. Total rip-off. I waited this long to complain without profanity and having a stroke.

The office is mismanaged, and their scheduling is in a confused state. I would never use them again. Many people told us not to use them, but we didn't heed their warnings. This is one bad organization. (Fort Myers branch).

Also, they maybe have 5 movers who know what they are doing. Even their dispatcher/manager Herman doesn't know what he is doing and is an ex-con. And he will ** anything to make him look better, even the customer. As for Chris Lambert, the owner of that franchise, he is all about the money and will screw over anybody even the customer. For instance, fuel charges, extra hours that were not needed, and storage says climate-controlled. Yeah right, there is no climate-controlled warehouse at all. Don't use All My Sons in Indy.

Broken crystal, dishes, huge dent/gouge on my nightstand are only some of the damage. There were no less then 10 chips on of my armoire, a gouge in my end table and in my bed frame as well. My washer has a scratch down the side, along with my refrigerator and microwave. They toss your boxes around without care, even when it clearly states "fragile", "this side up", "handle with care".

We had to borrow a truck from my husband's work and go back with 3 other people to finish up. Only then we had everything ready to go! Bottom line is if you care about your belongings, and you want to make it to your new place without damage, don't hire this company! I have nice furniture. Not the kind you can replace easily. Now I see the damage everyday and it makes me sorry I ever called them!

Also, when the price was getting higher and higher. They hold your belongings hostage and have you pay before they would unload it. Really? The only ones looking to rip someone off was them. I didn't bother trying to file a claim with them for damages. As the receipt states they will pay you $.60 per pound. Nice loop hole. Not in any case I can think of would that come close to paying for the items they damaged. Beware!

I unpacked some of my boxes, and I spent the night on the floor. The next morning, no one came. I called, and they said they had other clients to get to from yesterday's delay. I waited for several hours, after their supposed arrival time, and called them again, and they said they would have to get me the next day in the morning. I called early the next morning (after me and my out of town guests spent the night on the floor), and they said they would be late, because their movers were eating breakfast! I had to pay $119 for their crew to eat and put gas in the vehicle. The movers finally got there a half-hour late, and there were only three, instead of the five I was promised. I wrote a formal complaint on the back of the comment sheet, telling them I would like an official apology from the main company, and 5 weeks later I have received nothing. I will never use them again. They were rude and inconsiderate. A phone call would have been nice. Do not use this company! They have given me no compensation for their 2 day delay.

I am getting the runaround and am now out of patience. I also feel that All My Sons charges way too much. My bill was more than $1800 for a 3-bedroom house from one location in Bluffton, SC to another only 5 miles away. It took the crew 10 hours to do this work! I would not recommend using this company to anyone.

I said let me call Jensen and get this straightened out. I called and told him the problem and his reply was did they do anything else to cost them more time. I told him no and he said that I would not be hearing from him again; it would be the general manager. He called while we were on the road and basically called us liars and said there was no way his sales manager quoted us that and the sales manager said he did not say no such thing. First lie. I called him on his cell phone and told him he had to live with what he did, that he took a young girl’s money that just graduated from college and has a dying grandfather to deal with—no response! I hope he remembers this daily, but we had to pay the amount because they were holding her belongings and charging us for his men to be there.

When we got there, low and behold, the movers were not surprised. Evidently this happens often! The one mover has been wrote up ten times for telling the people to call corporate for quotes that were higher when the people got to their moving point and then they are caught by surprise according to the movers. I will say it took them 3 hours to put things on the truck and one and half hours to take it off! I guess I am an honest person and surely moving companies are the same. I found that to be not true! When caught like this they had such an attitude. When they say consumers beware, please check your moving companies out! I am going to call the corporate office. They need to know what or who they let have their franchise name from now on. And I will bet that I am not the only complaint and I hope the Better Business Bureau does something about this place in Knoxville. There are too many students moving in and out and I hope they do not get burned like this!

The first day, they got "lost" for 4 hours on a 50-minute drive, showing up at dusk to unload. That day cost $1275. The next day they wanted another $1100 to move the rest of the house. They, of course, wanted this before they would unload. When we balked at the price, damage done to furniture, etc., they got in the truck and started to drive off! Only when we called their office and threatened to call the police, press charges, etc., did they return and unload for $550! This move was horrible and hugely expensive for what was moved. It came in at nearly $2000 when all was said and done, more than twice the estimate. They also wanted to charge over $100 for "materials," which were never used!

We will be moving again in about 6 months, but you can be sure we will not be going with this company; outrageous extortion for our move. Pay what they say you have to pay or they will take your stuff to storage and charge you a daily rate until you do pay them what they want to deliver. I will be filing a claim for damages to furniture, but I doubt we'll ever see a cent. My advice would be to research a moving company very thoroughly, get references, and absolutely get a written and signed contract before agreeing to go with a company. And whatever you do, avoid All My Sons!

Didn't happen. I should have known at my induction with other new managers when they came in telling us that our initial bonuses were being raised from 10% to 20% the first 24 months. It is easy to promise the moon when you have no intention of paying any of it. We were promised (in writing) to receive a schedule of all start up costs and an amortization of these over the first 24 months. We were promised a monthly accurate P&L. We were promised full disclosure on everything. None of the above happened.

I became insistent for all of the above, especially since we were hitting nearly 100k in sales by our third month open. I was working 7 days a week for 22-25 days at a time with no days off in between. The company will not let you hire help. You are supposed to suck it up and deal with it to make the big bucks, but the big bucks are never coming your way. After 2 months of emails to my direct manager who worked in the same office with the owners for them to take a look at my accounting and get it straight this is the straw that broke the camel's back for me: I was told that my initial opening costs which I was told was around 55k was actually 120k because of 65k in yellow page advertising done for a year in my market before we opened.

Didn't think that was fair but couldn't change it. However, I just happened to have been in contact with the local yellow page rep who told me that no such advertising existed until just before we opened. I then went and got the local phone books and lo and behold she was telling the truth, no ads! I went to the owner's wife (co -owner, whatever) and requested to see the bills for the ads which were being added to the bottom line. She could not produce them.

My manager flew up and I requested that we all get on the phone and stop all of the he said she said back and forth stuff once and for all and clear the air and the management team in Dallas refused. This is one of many issues I had with them. My feelings are mixed on the new agency development director that the company has. The owners are very definitely dishonest in my book, and I'm not sure if he is trying to do the right thing and turning a blind eye or if he isn't the person with upstanding character that he claims to be.

There were hidden charges, there was not definite start time or call to confirm start time as they promised to deliver 24hours before the move. The crew seemed friendly at first and two of the actually were. But the Head driver James turned out to be a monster. They disassembled my screen door to get furniture out then pack up and left. As I walked out to leave right behind them, I noticed and call James. Hey James I am a woman that knows nothing about assembly and you all left the screen door disassembled. Please put the door back together. He told me he was not turning around and told me to get the owner to do it. He had just pulled off!

We get to my new home and carelessly they put the huge deep scratch in my newly finished hardwood floors and broke the metal on my favorite hutch! I was told to call the claims department. When I spoke to the owner Rob about someone as a matter of fact, anyone to come out and reassemble the screen door, he said James wasn't coming back out there and he was not gonna send anyone. His employee Paul was just as ignorant, telling me that I should have instructed the crew to put the door back on. Excuse me sir? I didn't instruct them to take it off! Why am I instructing them to put it back on?

Very rude, very unprofessional and over priced! Save yourself the stress and find another company. If you do decide to risk your valuable and you want damaged and disassembled homes at least ask who your head driver is. If they say James, Tell the no. He is a tip hungry smoker (I had to ask him to put his cigarette out twice). That does not care about your home or property. The owner and Paul are from the same pigeon hole and once they are paid, they could care less about you. Very dissatisfied customer!

Once at the new place, I discovered several things. The bed railing that the lead driver mentioned about the screws being misplaced, those were the same railings missing with the screw (How ironic is that?). Now, I have a toddler's bed frame but no railings nor screws. They took breaks and conversed with my neighbor downstairs, and therefore, it took longer than anticipated. I had some packing tape that I had brought to wrap and box up my household goods. I had two rolls of tape that I had just taken out of the pack with the red cutter that comes with it. I put them down, and when I went to get them again, they were gone.

Once we arrived at the new place and half way through the unloading, I was quoted a price of $1025.00 for a move that should have taken three hours. When I got a good look at the price, I notice that I was being charged for their tape and they stole my tape with the red cutter attached. One packer wanted to use the bathroom. I should have let him used the other bathroom and I would still have my diamond earring, megapixel video camcorder, and other stuff that was taken. Everything that the lead driver touched, he would ask if it worked or if I was going to give it away (weird hum!).

I have yet to find the railing with screws and everything else that the company claims. The crew they sent would not do that. Also, I have to find out if they take their worker through a rigorous background investigation before hiring What is that you say? Them lies you telling.

After I paid him, 30 minutes into the move, they went inside the truck and ate. When I approached them with, "Hey whats up with that? Eat on your time". They started working again. It took them 2.5 hours to load a 3-bedroom basic furniture. My husband had everything organized and ready to move. After the truck was loaded, the lead said, they don't unload the truck until they receive full payment. I said okay because we agreed to $98.00 per hour and 2.5 hours had already gone by.

When the driver arrived at the house, he told me that the total amount was $756.00. I stated, "You're kidding, right? He said, "No ma'am, this is our fee". He said the additional fees were for the equipment and packing materials used. I told him to get his boss on the phone, and after 35 minutes of waiting. He reduced the price to $540.00 for a local move. I used moving companies before and I've paid $350 for a local move and I will never, ever use these people again. They tried to take advantage of us.

Where do I start with All My Sons? As one would expect, all started out congenially enough. The gal who quoted us a rate was helpful and seemed informed. Moving rates are generally determined by the number/type of rooms in a house, they don't normally come out and do a personal inspection. In our case we're kind of minimalist nuts (according to our friends). People who are new to our home have more than once joked about if we were moving in or out.

The truck was more or less on time, the two guys were efficient enough. It wasn't until they arrived with my furnishings at the new house and before they started to unload that the scam began.

First, they said it was time to settle accounts, that we need to pay up. Fine. However, the bill they presented us with was about double what was quoted. Naturally we told them that there was some sort of mistake and while I discussed it with the movers, my wife got the dispatcher on the phone, the same gal who quoted us in the first place.

The dispatchers stand was that the movers had informed her that we had more things than was otherwise anticipated for a house of our size - which we knew was absolutely nuts - sending my wife into a tizzy. While trying to argue the charges, the dispatcher hung up on my wife. She called back and the dispatcher hung up again.

At that moment one of the movers' cell phones rang. He answered it, and while covering the receiver whispered, "It's the office. " He listened for a moment and then again held his hand over the phone saying telling me that it would better if he could take the call outside, for us to wait here and that he was sure he could get it resolved to everyone's satisfaction.

About two minutes after they stepped out I heard the engine start and as I ran out into the street I was just in time to see the truck pulling away. I ran after them like an idiot but to no avail.

Not five minutes later my wife's cell phone rang. It was some guy who identified himself as the office manager for All My Sons. He said that unless we paid the bill as is that we could say goodbye to our belongings for the day. Furthermore, we would now have to pay 1) a storage fee because the guys would not be able to come back out today - keep in mind - they just drove off 5 minutes ago, and 2) there would also be a second delivery charge. Oh, and one more thing, the payment now had to be cash only. My wife went apoplectic! And with that he hung up.

I dialed *69 and got Guido back on the phone. In speaking to him you could just visualize this dude sitting around in some dark, smoky office wearing a wife-beater and chomping on a cigar. I tried to hold a discussion with him but he interrupted re-stating the charges and reminding me that every day we didn't pay there would be additional storage fees.

It was a hopeless situation. I just wanted my things and 'negotiated' to have the boys come back that afternoon in exchange for paying the storage and second delivery fee!

Naturally, it took them about 4 hours to come back and this time with a new set of movers.

What can I say; we got taken in a big way. All I can say is this: DO NOT, UNDER ANY CIRCUMSTANCES USE ALL MY SONS MOVERS. Read the other posts here and as you can see this is their standard operating procedure.

The two movers showed up on time and I walked them through the job, showing the spaces where to off load and where larger furniture would be placed. The problems began when they began to work. Picture this, first thing: a lad holding two large wooden dining chairs in a smaller room, white carpet and nicely painted walls, clanking them together and against the door frames and walls asking, "Where would you like these?" When I asked him not to bang the furniture about and be careful, he claimed, "I am being careful."

I requested that they stop and put down floor coverings and protection on the door frames which was part of the stated service. They needed to pop a door hinge and didn't have tools. While unloading, they allowed boxes to fall from the top. I had told them that the boxes were full of valuable and fragile items, especially the top boxes! They turned some boxes over and unloaded them upside down. They were very slow and did not work as a team. They took many breaks. (I should send a bill to the cigarette company). They needed a lot of direction, motivation, and advice about preventing damage.

Halfway through the unload, they called in my payment estimating to be complete by 3.5 hours. The payment was made. At 3.5 hours, they both stopped working to call in another increment of work. They threatened that they would stop working unless prepayment was made for the remaining estimate. Hmm, both workers taking 5 minutes to ask for payment? Did they expect me not to pay? Why threaten to stop work? They had already received over half of their payment. I had yet to receive a completed job.

Upon arrival, I needed to give money first before they unloaded the truck. I had to call a friend to borrow money. Meanwhile, these poor guys had to unload truck and drive back to South Carolina that night. They were tired and broke 2 antique pieces of furniture as well as some smaller items and did not put back together some other furniture. They took back one piece and I called everyday for a month to get it back --finally was returned. Bryan, the manager, was very rude to me when I called. No customer service skills and would never return my phone calls. It feels like he was mean to the movers as well. AWFUL moving experience. I would never use All My Sons or recommend to anyone!

My move was a local move that took place on Saturday, July 23, 2010. I moved from Franklin, TN to Old Hickory, TN. Approximately 30-35 miles on-way. The 3 men arrived at my Franklin home at 8:30 AM. They seemed polite and professional. The driver of the truck informed me that he needed to be in a wedding that afternoon around 3 PM. I questioned the timeline for loading and unloading the homes contents, and also the size of the truck? I know that a year ago another moving company used a much larger truck and a smaller one. They informed me they could get it all on. I was not getting such a warm and fuzzy as the time started to draw nearer to the afternoon wedding event. I became concerned as to the quality of the loading when the driver came to me and admitted he had sat on my portable TV set and cracked and broke the top of the TV. Shortly after, they were loading a plastic container that has my jewelry chest drawers filled with my jewelry. The container flipped off the dolly as I watched as it went flying up in the air and crashed onto the street. Pieces of jewelry went everywhere. I tried to pick up all the pieces out of the street as traffic continued down this main one way street. I am still missing a match to a diamond stud earring, which I know is a moot point. I should have taken the more expensive pieces out. I don't even want to go there.

I started to ask questions of the driver as to who was going to drive the truck if he went to the wedding. He informed me the other two men weren't eligible to drive the truck. He at that point, didn't think he was going to make the wedding and started making numerous calls to family members. In my kindness, I actually felt sorry for him and called his operations manager, Corey at "All My Sons". They worked it out that another driver would meet him back at the warehouse in route to my new home. Looking back that was probably a big mistake on my part, as I felt things were moved in haste and went completely out of control and not loaded properly. In fact my entire office/ furniture and the garage contents were left behind and not able to fit on their truck and I had to solicit the help of friends and pay extra to another source for an unscheduled Sunday move to complete my move.

I then traveled to my new home and knew that they had to make a change in drivers, so I allowed for this. Nearly two hours later I get a call from someone at "All My Sons" asking me if there was a back way into my subdivision. That they had been sitting out in front and NOT able to drive the truck under the underpass? I proceeded to the entrance and they were parked there asleep. My friend and I could plainly see that they had plenty of clearance and when I asked them if anyone of them got out of the truck that was parked quite a distance from the opening, they said "No", they had been napping.They hadn't even attempted to drive to the underpass to actually check it out, to see if it would fit. I called the operations manager, Corey and we worked out the time difference on my bill.

Things started to come off the truck. My small dining pedestal table came in and they were not able to set it upright. Only to find they had broken on the legs. I maintained my cool. They said that I would have to contact "Claims", which fast became the phrase of the day!

When it came time to unload my most valuable furniture piece, black lacquer oriental china hutch I was nervous to say the least. Knowing that this piece is extremely heavy and very valuable as it came straight from the Oriental and cannot be replaced. My instinct was correct. After they got it off the truck they had placed it on rollers, it was unbalanced and they didn't hold on to it and the first end slide away from them and hit the concrete driveway, busting the corners. They then proceeded to do the exact same thing and the opposite end slid see-sawed and hit the concrete and broke the other two corners. As I surveyed the piece, I noticed the way it had be wrapped/padded. The most vulnerable areas were not covered with the padding ultimately exposing them to potential damage. I actually have four adults that were present and witnessed this, in addition to the moving men themselves. I was very upset at this point, but did maintain my cool even for a long hot 100 degree day. They started to bring in other pieces at this point and I noticed one of my dining table chairs had been marred and the paint was scraped off the leg. Another living room end table had all four feet broken off the legs. A patio table was brought in two pieces; the glass top holders were broken. The glass simply fell through.

Last, but certainly not least, the living room furniture comes off the truck. I didn't notice that my small brown wood oriental coffee/occasional table(didn't make it off the truck until after they had left. Incidentally, I did tip them $50 a piece for their efforts. One man, Shawn, was the only one that seemed to know what he was doing. The new driver was totally inept. He totally lacked experience and proper lifting techniques. I tried to contact "All My Sons" on Sunday regarding my table and got a recording. I did talk with Corey, Operations Manager on Monday explaining the missing table. He indicated that that particular truck was being utilized on three different moves on Sunday. He was going to check on this and let me know the outcome. He was very lax in contacting me and I had to phone him numerous times on numerous days before I finally got the answer I didn't want to hear."It's lost"! I then shared my theory with him. I feel that the table was left on the truck intentionally because it had been damaged and was one of the last pieces (since it was with living room furniture grouping) to come off before the move's end and the looming tip compensation timeline. Just a theory, but seems logical in light of all the damage. Through all of this anxiety, I don't know how I have maintained my composure. I am a very reasonable person, however, I do expect results. I'm not asking for replacement of damaged furniture, I simply want repairs to be made and in a timely order and by a Oriental furniture refurbishing expert!

I have enclosed numerous photos of the pieces of furniture and the damage. I also have enclosed a photo of the "lost table" taken in my former home during the 2009 Christmas holiday. I feel this packet contains every requirement to get this process under way. Please feel free to contact me should you have any additional questions. I look forward to hearing from you as soon as possible.

Sincerely,

K. **

2. Two guys came and they were so slow! I couldn't believe for myself how slow they were. They used our bathroom for more than 10 times. I couldn't find any professionalism from them. 3. They are ripped off. They charged me $625 for a couple of furniture to move and spent hours and hours to make longer time. They were supposed to make a second trip for the left over items but they disappeared after collecting the money. Can you believe this? They are just thieves without knife!

4. I called to complain for the horrible job and the guys named Jeff and David, supervisors I guess, were being mean, talking arrogantly and they never apologized! They made me upset! They don't deserve to even get paid!

When I phoned to see what was going to be done, they put me off 7 months, and numerous phone calls later, they finally settled with me, only because they were tired of my calls. I will never ever recommend All My Sons to anyone. Word of mouth is the best advertisement and they do not know how to conduct their business.

She seemed to also be helpful at first. Unfortunately, I then began to realize what she was telling me was almost the opposite of everything I had been told previously. She told me my move would take 16 or more hours if I only had 1 truck, that I now need 2 trucks and 4 men at $159 an hour and that it would be a disaster otherwise.

She also mentioned that any other quotes I had gotten from other companies were not equal to your company because they don't have worker's comp. This really made no sense whatsoever! She actually argued with me, spoke over me, interrupted me and smacked gum in my ear the entire time. All before telling me that I would not be able to be moved by her company. There was obviously nothing they could do to help me, and then hung up on me! Honestly, I am more than shocked. I work in a service related industry and have never experienced such a lack of service. I had such a nice experience with 2 other people and then hear from someone who is related to the owner and receive the worst service ever!

She actually said well if all you are worried about is the cost then you should just call those other companies to come and move you. Well guess what, I will! And when the move goes beautifully I will write back to tell you. My recommendation, ask this person to retire and do yourself a favor! I will be expressing my thoughts thru other avenues as well. I hope that any others I can reach to express my level of distaste will save them the time and effort it takes to work with your company.

As a result, I was correct. Dave came himself with another helper on June 20 with an Enterprise truck to load the remainder of my articles. He angrily began throwing my belongings into the truck. I stopped him and told him to slow down and to please be more gentle with the items. I was very upset but kept my composure after I addressed my concern. It was indicated that this load would be stored with the one moved the day before, however, that was not the case. Some of my items were stored in another bin with another customer's items.

The move into my new home was set up with Jeff, the owner, for Nov. 1, 2010. Only some of my furniture and household items arrived that day. Many were extremely damaged and devalued. For instance, an antique sofa leg was broken to the point that it was almost off; an antique tier table that was in the family for years had its ornamental leafing work half snapped off; many legs of other tables and chairs were broken (including a leg to my fine dining room table) and extremely scratched. An antique punch bowl that had been in the family for years and some other fine china items were broken and damaged and irreplaceable. It appeared that these items were just thrown and not adequately protected. I asked Jeff to return to examine the damage but he never did. The next day, they were going to deliver the remainder of my belongings but not everything could be located; therefore, I requested they wait until they had the total balance of my items to deliver. On Fri., Nov. 19, I finally received all of my belongings but it took 3 trips to complete this move.

I was to sign a waiver to not pay the balance of the moving bill; however, this was to be done after my belongings were in my home and all accounted for. Per Jeff's direction, I was forced to sign before my items even left the truck not knowing what condition they were in, etc. Jeff never addressed any wrong doing, inconvenience or stress that this caused me. It all seemed entirely unfair. At this point, I just wanted the whole ordeal to end and went ahead and signed the waiver. An estimated value of $10,000 was a financial loss to me. Photos were taken of all the damaged items and a list made and presented to my lawyer. I would obviously never recommend this company.

Even though I did not use them for my move, they refused to refund the deposit even after I was willing to pay the movers for the time it took them to get to my home. This seems very close to modern day highway robbery. I will not ever be able to give this company a positive recommendation and would advise anyone researching movers to steer clear of this company. The movers they sent were very nice guys and very understanding, but the bullies in the office seem to have limited business ethics and customer service.

They tried to tape my boxes even more so they would charge for packing. It took me to fight and talk about each box while all I wanted them to do was to stop talking and just move my things. My move distance was 15 minutes drive through quiet neighborhood, from house to condo. At the end, when they did not want to unload my things unless I paid that incredible amount, they refused to connect me with their boss. After another 40 min. of arguing, he only let me talk to his boss on the speaker phone.

Well, I'd rather I didn't. That was total emotional abuse. There was no hello, no sorry, no thank you, instead it was "What is it? Yes, you must pay all, plus for talking with me now" type of "talk". The driver just laughed at me, he said, "don't ever cry." I felt like I was in a weird place surrounded by monsters. I called them later, and it took me 4 hours to get to the owner. He said the person you'd talked to was my son. No, he wasn't rude to you. And he hung up.

They advertise that they are 4th generation family owned. The real owner doesn't even have any kids. This guy from Columbia was hired there because he speaks Spanish. He has 3 sons, youngest is only 9. He just hired one of his sons to be in charge of orders, instead of giving promotion to some of the people who were working there for a long time. Another son has nothing to do with business, he's making weird "movies" (videos) by spending daddy's (consumers) money.

I was told in the appraisal process with Briton that I would have one 26' truck with two experienced movers. One of the movers had no experience. The lead driver had to talk him through everything and he couldn't manage to carry more than two items at a time. More importantly, I discovered it wasn't a single move but actually a piggy-back going on to El Paso. When I called the office to ask why I was being charged for a round trip rather than a piggy-back, I immediately received the worst customer service experience of my life. I spoke with a man named Jason. He was rude and defensive, accused me of being on medication and threatened to cancel my move for a 90-year old woman. I asked to speak with his manger and he informed me he was the owner, that I couldn't tell him where his truck should go and I should just get my mother moved. He wouldn't be quiet for 30 seconds so that I could express my concerns and questions. My daughter then took the phone and tried to explain and all he did was tell her that movers had the most stressful jobs and wouldn't let her talk either.

We were not informed that a $250 deposit was required in advance until the day before the move. I explained I had a cashier's check waiting but when it came time for payment. The driver didn't think he could accept it. My sister who was at the receiving end then had to speak with the office to explain it was a cashier's check to get it settled. I chose All My Sons because of it's A+ rating, but the treatment I received deserves nothing more than an F rating. I have had at least 10 local and long distance moved in my life and have never experienced the horrible service and treatment I received from All My Sons nor have I ever had to submit a deposit in advance. The move should have been charged as a piggy back rate rather than a round trip local rate.

Last week, while on vacation, we received a call from All My Sons telling us that they no longer move on Sundays. Frustrated that they didn't even offer an apology or a lower rate, we rescheduled for Monday.

After counting our boxes and assuring All My Sons that there were no "loose items" (everything was packed in a box or zipped up in luggage), we were told that our move would approximate $375.

This morning, All My Sons arrived at 8:30 am. During this time, the three movers took frequent smoke breaks. The movers informed my boyfriend that they wouldn't move two boxes and four boxes of records. Also, they wouldn't move any of our lamps. They explained that these were loose items. As I'm writing this, it is 4:00. My boyfriend is still moving. Upset that the three hour minimum was coming to a close, my boyfriend began assisting the movers. Although there were still remaining boxes, records, and lamps at our old apartment, at 12:45, the movers were "done". They presented my boyfriend with a bill for $710! (Almost double the estimated cost! )

Appalled, my boyfriend asked if they could explain the charges to him. Along with an 11% gas surcharge (again, we moved seven houses up the street), we were charged for the extra time even though the movers took frequent smoke breaks and my boyfriend had to assist them to get the job "done". One of the movers laughed when my boyfriend became upset. The mover said, and I quote, "Yeah, my company likes to ** people out of money a lot." When my boyfriend told this mover what the initial estimate was ($375), the mover laughed and said, "We couldn't move a saltshaker for $375."

When I spoke with the moving company and asked for a refund, they told me that was impossible. They told me that because they had explained to my boyfriend about the rates and the gas surcharge, even though they were not specific, that it was completely fair. When I told them that I was going to contact WTNH, they laughed at me and actually said, "Whatever helps you sleep at night ma'am. " Whatever helps me sleep at night? Please help!

After placing several calls trying to locate an alternative moving service for the day, I called All My Sons to check on the likelihood of receiving service. They indicated at that time we were scheduled and should expect movers at 1:30pm. At 1:45 I called to see where the movers were. At that time, they indicated that we should expect movers at 2:30. I requested to receive a call when the movers were on their way. Having received no communication by 2:15, I called the see what the hold up was. I was told the movers were getting the truck ready and would be along shortly. At 2:30, I called to see if they had left yet and was told they were on their way. I confirmed where they were starting from and their travel time should have been 25 minutes. At 3:00 pm, I called to see if they were still coming. The dispatch manager, Tyler, hung up on me. At 3:15 I called and requested an updated expected arrival time. Chris, the other dispatcher said he would call the driver and then call me back within 5 minutes. 10 minutes later I called him back. He indicated at that time that the crew had stopped at McDonald's.

Considering that the crew was six hours late at that point, I was shocked that they were taking an hour to travel the 25 minutes to my house. I told Chris to cancel our service. The professionalism and courtesy exhibited by this company was completely abhorrent. Not only did they not perform as promised and blatantly disrespected me by hanging up on me when I was speaking completely calmly. They wasted my entire day by lying about their expected arrival times and dragging out the inevitable (their inability to provide the promised service).

I had the worst moving experience ever with these people. First of all, they did not show up at my apartment until three hours after the time I was quoted and it was almost dark by the time they finished. I was given three movers, but two of them were very inexperienced. It took them forever to figure out how to get my couch moved into the downstairs family room. It took them a lot longer than it needed to be, and I ended up having to pay more than what I was quoted. When I complained to the manager, he was basically defending the workers. He said that I paid for two men and got the third for free because he was training.

About a week later, I noticed that I had three rings out of my jewelry box in my upstairs bathroom missing. When I was downstairs with one of the movers finishing the paperwork up, the other two were upstairs putting my bed together. I'm sure that one of them went in the bathroom and took them. I am highly upset by this. When I called to leave a message for the manager to call back, I never received a call. The secretary was told what happened with my jewelry and said someone would call back; they never did!

I do not think they do a background check on their employees, so please do not trust these men with your belongings! They have stolen my jewelry.

Before they left, the crew leader Jose tried to negotiate a flat rate for the move instead of their official hourly rate which he said I would have to pay before the truck with my belongings was unloaded. I said that I would prefer to do the hourly rate and I would like to talk to the manager. Jose said his phone is off and he is unavailable. The crew left promising to be back at 7 am.

Crew member Ron M came back to the door asking to use the rest room and stated he wanted to give me the phone number of the owner so that I could telephone him after they left. I spoke with Ron M around 6:30 pm to share my unpleasant experience; the crew arrives 6 pm, 3 hours late for a job that they are too tired and not confident of their capacity to execute. Ron said that he would have to send another crew but they do not guarantee arrival time. At 7:30 am the next day (July 2), there is still no crew. At 8:30 am I finally reached a rep who says that my order was cancelled at 7:48 pm July 1 by the owner and that they did not have anyone available to send.

I have to get another moving company. I was charged $50 to reserve a service that was not provided. I incurred two days pro-rated rent for extended days at my old apartment.

Little did I know at the beginning of the move just 'how knowledgeable' they really are. Shortly, after we arrived at our destination and began to unpack, Victor made a comment (totally extraneous and unrelated to any of the topics at hand) about a neighbor of mine stopping in and giving me a CD, he made for my fiance' and I. When we first arrived, I noticed my rings sitting in their box on the table. The movers and I placed nothing at all on that table. By the time, they had unloaded, 2 of the 3 rings from the box were missing. Victor made comments about our neighbor - 3 different times. It didn't occur to me until I called their office and reported the rings stolen that Victor had a very good reason to comment about my neighbor.

The first thing he said when I announced that my mother's wedding/engagement ring (and another ring) were missing, was "Well, we weren't the only people who were in your home today". That's why Victor commented about my neighbor! Admittedly, I should have hidden the rings. Mea Culpa. But shame on them for stealing. Police are here - gotta go - Filing a police report against - All My Sons.

They told my wife we needed to pay $624, another $120, or they were keeping the rest of the furniture on the truck. First of all, no business has the right to keep someone's belongings. That is a matter for them to pursue in court, small claims! After reading some complaints, they seem to be more efficient at negligence, bullying, and lying, than what their namesake is. I wasn't home, so my wife paid it. I called Dominick again, and the phone call was of course ugly, both ways. While he didn't curse at me like I did to him, he was a smart **, rude, and didn't listen to any reasoning I had to offer. We are going through the appropriate motions with the corporate office to get the difference refunded. We'll see how that goes. So far, they seem helpful, but no outcome as of yet. I lost $120 and gained a lot of stress.

The crew started packing up items I told them that we were leaving at our home. After correcting them many times, I found later on after the move they packed it all anyway. There were items out on our lanai that were not packed that we had forgotten about. The crew chief said we had to initial a small part of the contract stating that they had to pack a few items. I did so, with no trouble. He even told me that it wouldn't be much money and that they had it 'under control'. These were items that were property of the new home owner that my wife and I settled on in our closing agreement. We had to lug all of these extra boxes back to the house for the new owners, despite telling All My Sons.

When the moving truck arrived at our new home, the crew chief came upstairs and told us that the bill for the move was over $3000.00 and that they could not unload the truck until that was paid. I was shocked. I had no idea that this would be so pricey and at no point did anyone tell me it would be. Not the owner or manager 'John' who I spoke to, the crew or the operators I set it up with. The crew chief told me that because they had to do 'so much packing' that this was why it was so much.

All of the items 'packed' were items I told them not to touch and that they were property of the new owners of the home. This I found out after the move and when I opened the boxes. They really only had to pack 3 boxes for us, as the rest was not meant to leave that house. I had left the old home for the new and left my wife to oversee the movers and getting out of the old house, while I set up everything at the new place. I wish I hadn't. They completely took us for all we were worth. I left to get some drinks for our kids and when I came back the movers were gone. A very large TV was sitting on the floor of our living room, and items I told them pointedly to leave downstairs in our storage area were up in the apartment. They obviously weren't listening to anything I said.

When opening the boxes, I noticed many items missing. I am missing my baseball bat from little league that I had for 35 years. I had planned to give it to my son when he started playing. My wife remembers them carrying it to the truck, but it never arrived here. All of my collectible hot wheels from the 70’s, star wars figures, and baseball cards are missing as well. Two leather jackets and other family sentimental items are all gone. When I called to straighten out all of this, the owner was always 'in a meeting', or 'not in'.

I left countless messages with the office which were never returned. The people in the office told me they 'can’t help me', when I tried to explain it to them. I sent letters both certified and faxes and have never heard one response. I'm not a rich man, and I don’t have money to get a lawyer and pursue these criminals. If I could, I most certainly would have. Please do yourself a favor and do not use this service. They will lie to you, and they will steal whatever isn't nailed down. They say that they give full disclosure prior to a move, and they do not. The money we spent to cover these costs was reserved for a family trip we had planned the following week. I was to see my grandmother in NJ who was not doing well. Due to All My Sons and their blatant lies and thievery, we were unable to go and my grandmother passed away before I could get up enough money to make the trip.

I called the main office, and talked to someone named Carlos, and asked him why the deposit went through just fine the day before, and that I just used the card at another merchant. He told me he wasn't my bank, and gave me a lecture about how I was trying to get services without paying for them. When I continued to complain that I know for a fact I had plenty of money on the card, he informed me he was not to be talked to like this, and kept yelling at me to the point that I had no choice, but to hang up on him.

Luckily, I had enough cash on hand to pay for the difference, so they no longer held all of my possessions ransom. I couldn't relax, until all of my stuff was off their truck, and it didn't help that Carlos called the movers at least three times, to make sure that they did in fact get enough money from me in cash. As soon as the move was over, I went straight to the bank, and confirmed any declines on my card. They only showed the deposit, and did not show any declines. They also assured me that if there ever are any declines, they would be able to show them.

So that means, either there's a mix up at my bank, or they didn't even try to run my card, or missed a digit, or God knows what. I asked the drivers if they ever drove off with other people's stuff, and they said they had before, and they just dumped the stuff in some warehouse, make the owners pay another bunch of fees and labor hours to drive it back. I don't know how there can be a clearer example that these people are not out to provide a service, but to take advantage of consumers while they are vulnerable.

When I called the West Palm office to complain, Robert informed me that it's not their responsibility to know where there trucks could go. Amazing, in a city this big that a nationwide mover does not know that they are not permitted to bring large trucks into the area. So, I'm stuck with the added fees because All My Sons didn't do its due diligence. Then, to top things off, I called the Dallas corporate office and was told that I was not permitted to speak with anyone outside the call center, and Robert in West Palm told me that the owner of that facility, Spiro, doesn't speak to customers. I move every 18 months for my work. Never again will I use this company.

We have lived in Austin for 38 years, and we never have experienced such a company/owner who refused to help in the situation. I would not recommend this company to my worst enemy.

AMS was the highest of the 3 bids I received but I chose them because of the services they were offering. Every time I look at my damaged furniture, I want to smack myself in the head. The manager's attitude about the damage was that it’s just what occurs normally in the course of a move. After 13 other moves, I think I am pretty well educated about what to expect from long distance moves. I take every opportunity to warn people not to use this company. Damaged furniture not covered by moving company because they do not provide coverage.

When I tried to contact them via their feedback section on their website, nothing happened, it’s a hollow site with no real feedback monitor. The positive feedback on Google here seems to be 'plants', because the company described in those entries does not match my experience at all. Do not use these guys, they will cheat and overcharge you!

I worked for a moving company for two years (as a mover) in the mid-90s, and believe this is very unprofessional behavior. It would not have been tolerated at the company I worked for. After about 45 minutes of this, I went out and politely asked one of them to quiet down. He laughed at me and continued to drag the hand truck up the stairs. Another one came up making a racket , and I asked him to quiet down, again very politely. They stopped and became belligerent and confrontational. Several of them gathered around me in an obvious attempt to intimidate me. I called the number on the truck and spoke with their dispatcher, who was polite and called the work leader right away, and they began working much quieter. Several times afterward, however, they started wrestling and slap-boxing each other right outside my window. It was clearly an attempt to intimidate or mock/insult me. The company had seemed responsive, but this particular crew was extremely rude, immature, and unprofessional.

Similar to the review below from Jen **, All My Sons Moving and Storage randomly canceled on me the morning of my move. In the weeks proceeding my move, everyone on the phone had been friendly and accommodating. However, on the day of my move, this same company became extremely unprofessional and unethical.

To make a long story short, I had to be out of my apartment by noon on September 31, which I had made clear in scheduling All My Sons to move me, and they said they would be at my apartment to move me between 8:30 and 9 a.m. The next tenant was actually moving in at noon. Three days before my move, they emailed me, stating that I was supposed to call and confirm my appointment, which I immediately did. In fact, on Friday, August 28, at 5:36 p.m., I spoke to a very nice young lady about the details of my upcoming move for exactly nine minutes, which I know because the call is still in my "sent calls" on my phone.

I confirmed my appointment, yet All My Sons had not shown up by 9 a.m., so I called around 9:20 to see what the holdup was. The All My Sons scheduler said they had to cancel my move because I had never confirmed it with them - which was entirely untrue. I have a nine-minute sent call to their phone number three days before my move where I spoke with their confirmation agent and ironed out all the details of the move. Did I mention they took my credit card number for a $50 deposit? They were clearly lying and had overbooked or something.

When All My Sons canceled on me at 9:30 a.m. and I had to be out of my apartment by noon, I called around for a mover immediately. Clearly, it was the last day of the month, so most other moving companies were completely booked for the day, and especially the morning. The other moving companies did, however, laugh when I told them All My Sons was a no-call/no-show on my move. Apparently, their reputation proceeds them. One guy told me that All My Sons had done the exact same thing to his buddy the weekend prior, with the same "no confirmation" made-up excuse. It truly seems that they intentionally overbook on big moving days to ensure that they have constant business, rather than turning any client down in the first place. It seems like that's what happened in Jen **'s review below also).

After being unable to find another mover, my building manager recommended Blankenship Movers. The man who answered there was extremely understanding of my emergency, and appalled at what All My Sons had done. He immediately called some of his staff to see if he could round up some guys for me since he thought they only had a large office job later in the afternoon. In less than one hour, three awesome guys and a moving truck showed up at my building to move me, and they moved everything out in around 45 minutes. It was unbelievable. They worked very quickly because they knew I had to be out very soon, and they were very careful with all of my things. Their price was very reasonable, too. I cannot say enough good things about these guys. I will be using them and recommending them to friends for any upcoming moves. Their phone number is 773-385-6683.

Needless to say, never use All My Sons. When I called this morning to make sure I would be getting my $50 deposit back, the man I spoke to actually had the audacity to say I was rude to him on the morning of my move. Apparently, when he canceled on me 2.5 hours before my lease expired, I hung up on him. Of course, I did. I only had 2.5 hours to find a mover. I'm generally a very considerate person, so that was pretty insulting. These guys are horrible and I cannot believe how rude he was to me. He must do this to people all the time and be very used to it. And by the way, he hung up on me when I stated I would be reporting their business practices to a state agency.

I filed a claim on June 6 on a notarized form with pictures and filled out what I expected of this company. On July 10, I once again faxed a notarized form, stating I would accept $159.00 (just a pittance of the damage they caused); and I have been waiting for this check ever since. Calls to their company resulted in lies. The first one said the check was sent on August 12, and a man named Cler, who said he was the owner on Tuesday, August 18, said he would stop payment on that check and send another out that day. We still have nothing. I would never recommend this company to anyone and have every intention of reporting them to TxDOT, State Insurance Board, and Channel 8 news. They are the worst.

I called again at 6:15pm to find out the driver had gone down the wrong street and was just sitting at a dead end looking at a map. So, I gave the driver instructions. He never showed. I called again and gave him instructions again. They finally showed, several hours late. My roommates were moving out at the same time with a different company. All My Sons took twice as long to move half as much stuff to their truck. Same story with the unloading. In the end, our stuff was finally in our new place (walls very scratched) around 9:30pm. We were slapped with a $400 bill at $89/hour instead of the $80/hour I was quoted. (Roommates with twice the amount of stuff were moved in less than half the time and were charged $160.)

They did not bring the bubble wrap to wrap the TV. We were charged a traveling fee. They were 3 and 1/2 to 6 hours late! We called customer service and the man we talked to was extremely rude to us. They took nothing off our bill, hardly apologized for the inconvenience and were surprised we wanted to cancel a move we had scheduled for two weeks later.

Moral of the story: This was the worst moving experience ever, worse than when I moved from one city to another. When I called to talk to someone about it and cancel the next move we had scheduled, I talked to three people and each was equally rude. Note: The actual movers were very nice, the company was not.

Finally, after 40 minutes had passed (it is now 7PM and the movers are an hour and a half late), I called my mother crying. I was so upset because I needed to be moved on Tuesday. My mother then called and spoke with Jimmy. When she called me back, she said Jimmy couldn't give her a time the movers would arrive. It could be 30 minutes, it could be 10PM. So, I called him back myself where he fussed at me for being fussed at by my mother. He said he did not have an ETA and could not give me one, but would get me moved by the end of the day. This of course was not acceptable. I asked for a discount and he said, "You are going to pay from the time we get there till the time we leave." He then said he was not authorized to give a discount.

Very poor customer service. I told him I wasn't paying full price because they breached their contract. He said he wasn't going to send them if I wasn't paying full price. I told him that was fine with me and let him know he breached a contract. He said there was no contract because nothing was signed. My advice, do not, I repeat, do not use this moving company. They have horrible customer service and it is not worth the hassle.

When they had the truck filled, I still had three beds, two chairs, and plenty of other things that needed to be moved. George had me talk with Jimmy who was yelling at me and telling me there was nothing they could do. He never offered another truck, or any other solution and just said, "If there's no room on the truck, there's nothing I can do. You paid for one truck load." I said "No, I paid for you to take the furniture on the list Ernie gave me." I'm paying by the hour and spent half hour on the phone with Jimmy arguing about whether I've paid for one truck load or one truck to take all the items on the list as promised by Ernie.

I called Ernie three more times and spoke with Steve each time who assured me each time that Ernie would call me back within the hour. We arrive at the new house and I'm asked to pay before they offload my furniture. George estimates how long it will take them to finish and they charge me according to his guess and say they'll refund if the time is less. Then there is another issue, my bed won't go up the stairs. It just won't fit into the opening. There is another way, but George puts me on the phone with Jimmy again who is yelling again that I have to sign a waiver so they can try an alternative method of getting it up the stairs. Jimmy hangs up on me. Then, I received a call from Steve, the owner. At first he won't give me his last name. He tells me I'm ridiculous for thinking all the stuff on that list would go on one truck. He tells me I'm ridiculous for thinking I was paying to have my furniture moved, and that all I was paying for was for one truck load and whatever fit in it. After calling me a liar, he was denying his salesperson told me they could get my furniture in one truck. He wasn't there; he doesn't know what Ernie said. I had a friend/witness who heard everything.

In the end, Steve's solution as to how I was to get the remaining furniture to my new house was for me to continue paying the per hour fee and have the guys go back with their truck to get the rest. I told him I would not pay a dime more to them. They had promised to move all my furniture (which was on that list) and had not fulfilled that promise. Then Ernie called me. He began asking questions and denying he had told me what was on the list was promised to be in the truck. He was talking in a peculiar manner so I asked if he was recording the conversation and he said he was! He had conferenced in Steve and was recording the phone call. I said, "Well that's okay. You can all hear that you lied to me and that you deceived me."

I was fortunate that I had family with a trailer and pickup trucks. Otherwise, part of my furniture would still be at my old address. There was some damage to my furniture, but nothing catastrophic. However, the unnecessary stress, emotional and physical burdens placed on me that day are feelings I will never forget. Do not use this company! They are deceptive!

When we arrived at our destination, I received a phone call stating that I owed $294! I was confused as to why I was being charged triple the amount previously stated. I was told the drive was $98, and the move was another $98. We had 15 minutes left on our hour, but the driver had told the company we still had an hour left. All we had to move was 12 boxes (which was easily moved with a dolly), a bed, TV, and a few frames. There was no way we needed movers for 2 hours!

I asked to speak with a manager who, instead of being courteous to the customer, started getting irate and hung up the phone on me mid-sentence! I refused to pay anything more than the amount quoted when I made the reservation. The manager (Steve) called the movers and told them to drive off the lot. Needless to say, my boyfriend threw a fit and refused to move from in front of the truck. I tried to call him again and see why we were being charged so much. Once again, he got an attitude with me and hung up on me.

We called our lawyer, who then called Steve. Steve rudely hung up the phone on her! The movers (who were quite nice, considering the situation) told us that Steve had called the police on us for refusing to pay. For a company which "boasts" excellent customer service, they sure proved to be the complete opposite. When I finally got through to Steve, he started spouting off about how the tariffs, taxes, and rates are constantly changing and that the longer we took to pay, the more our bill was going to be. As if that explained why we were being ridiculously overcharged. At this point, I was beyond frustrated and called the cops to come down.

Steve never called us. Instead, he kept being an ass. (Yes, pardon the language, but this was the rudest, most immature man I have ever dealt with.) My boyfriend finally said he would pay the $294, so we could just get everything moved in our unit. We were then told that we owed $364, because we refused to pay and were still on the clock! Unbelievable company! I do not know how these people are still in business! We are in the process of reporting them to the Better Business Bureau and the licensing department. This type of behavior is unacceptable! We will never do business with these people again and tell everyone we know to avoid them as well.

In the end, we paid the total and got our things moved out of the truck. We had to call again to receive a receipt of payment after Steve, yet again, hung up on me. I didn't yell or scream ever at this man, and he felt the need to hang up and act like a child. We called corporate, who didn't seem to see any problems with the situation and said there was nothing they could do since it was a family-owned business. I was told to write a letter and that maybe Steve would see the error of his ways.

Never do business with these people! How are they still in business?! There is a whole site devoted to complaints and issues with this company. They have been fined for unethical business practices. Avoid them.

From there, he made smart ass comments to me the rest of the move, saying I was mean and wouldn't allow them to have a drink of water during a hot day of moving. I kept saying "I don't care if you have a drink of water, but after 1 load down to your truck, you needed a break?" This attitude of his continued the entire move and was very embarrassing for me and my wife. The whole thing cost me $550.00 for 4 hours of lazy sub par work, and they scuffed up my walls in my new house while moving stuff up stairs. Word to the Wise, do not use this company! All My Sons Moving is the worst run moving company ever!

When I requested this service I spoke with a representative named Jimmy. I asked him if they would be able to move some shelves that were very sentimental. I wanted to make sure nothing would happen to them because of that. He assured me that they would wrap the items with wrapping they provided and make sure they would not be broken. What happened was totally the opposite of what he quoted. I paid for a professional moving service and received an unprofessional service and no one seemed to be concerned. I paid for a professional moving service, so I would not have to move it, because I did not have anyone to move it with me and ended up moving it myself in addition to trying to locate assistance.

They took my armoire to be repaired by an "expert repairer." It was gone a month. It was supposed to be delivered on 6/4/09, but they never showed up. I called the office the next morning (6/5/09) and spoke to B. **, the office manager. ** started raising his voice to me because I was causing so much trouble over my armoire. He said, "I don't think you know who I am! I know who you are. I know where you live. I know that you live alone. I know you are a little girl and I'm going to come and see you. You think you are a big bad [expletive]. I'll show you a bad [expletive]. I'm going to come over to your house and teach you a lesson."

I was scared to death and called the Denver police and filed a report. I will be filing a restraining order against him. The officer said that they get multiple complaints every month about Vic (the owner) and his gang. They said that they quote one price and then hold furniture hostage until you pay double or more; they damage furniture and then try to get away with not fixing it; and they threaten people. They tried to deliver my armoire today and all the "expert repairer" had done was screw the legs on--the gouges, scrapes, dents and trim were unrepaired. My armoire is ruined. I made them take it back and fix it again.

I'll be filing a Better Business Bureau complaint and contacting the media (once my armoire is repaired) and probably sue them. In the meantime, I'm sleeping with my gun. Keep this company and its scumbag employees out of your house! I have an upset stomach and headaches because I'm afraid of being raped by someone from their company. I'm afraid to fall asleep at night. These guys are nuts.

The moving date, 06/01/09, arrived, and I decided to call the company at 8:30AM, to confirm that they were coming, and to find out when, and the methods of payment approved. Guess who I spoke with? Eddie! He confirmed that he was sending me a three-man truck, and that it would be arriving between 12-4PM. Great, I said to myself, and just continued packing and waiting. Mind you, I have a 15-month old baby.

Little did I know that the worst day in my life was about to happen. At around 12:15pm, I received a call from All My Sons, and the person on the other end, informed me that they wouldn't be able to move my property that day, because I had cancelled and never confirmed! As you can imagine, I was perplexed! How could this be? I had just spoken to Eddie the same morning, and he had confirmed my move!

I informed the person that there must be some kind of mistake, because I was waiting on the movers. Oddly enough, he stated my last name and address and I said, "yeah that's me, but I think someone made a mistake". All he could do was say, "sorry, we don't have a truck for you today. Maybe we can send you one tomorrow". Are you kidding me? Of course, at this time, my emotions were in all directions.

Needless to say, I was stressed out! Thank God for U-Haul (now this is the company to go with! Good job, U-Haul). I called U-Haul, and I was able to get a good sized truck that same day, and thank God, I have wonderful friends who pitched in, and saved the day! The total cost for the move with U-Haul was $78. It was way cheaper than freaking All My Sons Moving Company. What a joke! Please be careful with this company. They are unprofessional, unkind, and very inconsiderate to their customers. It was a very stressful situation.