All My Sons Moving & Storage Reviews

I indicated to the team, one high value item and signed paperwork to ensuring this was an item of care; the group ignored the moving recommendations- breaking in half a $5000 bookcase. The foreman then got angry at his mistake, shouting at my wife, causing my wife to leave due to the atmosphere. I was asked to submit a claim for the damage, All My Sons came back with a settlement offer of $250.00 not even 10% of the item and basically avoided all elements of accountability. In summary no respect for customers, no respect for females, no accountability on service. Avoid.

I later found out through another local customer whose property was destroyed by these sloths that All My Sons does not carry the insurance to cover damages. This was discovered by her lawyer! Again, I was told it would be taken care of by the on site lead worker. Obviously this is the standard ploy to placate a customer when damages occur! These clowns also took several breaks, stood around smoking, and even ordered in pizza! One individual even laid down in the snow at our new house and made snow angels! All on my time and dime! My nephew who was helping us was livid. Totally unprofessional behavior! This is the kind of moving firm that gives moving firms a bad rap. Stay the hell away from this disastrous company and hire one that has insurance!

When the movers showed up earlier than the window, they told me that they couldn’t move all the furniture that was on the inventory list. On the truck, was items from another move, which was rather surprising. Large items like a gas grill, were taking up space on the truck and prevented moving many of my furniture items. I had put wardrobes on the list, and those were not provided. And lastly, my Wooden TV hutch, Bed frame and China closet were damaged in the move due to the lack of packing material / wrapping – which was explained to me when I booked the move, and not securing the furniture on the truck properly.

When I called that day of the move about these items, I was told to fill out the damage form and to not worry about moving the remaining items in my home. The following day, I was told to call the 1800 number, then told to call the local office in Stamford CT. I was talked to rather rudely by Mike in Stamford, CT. He laughed about the experience, and wouldn’t assist. When I called Gary, he said he would assist in working between Mike and I to get the credit handled. My fiancé called Mike, and was told to give him a number for what it would cost for us to rent a truck and move my remaining items. We did that via email to Gary and phone call to both Gary and Mike, and our call was not returned by Mike. The call returned by Gary said he can no longer assist. I provided a breakdown with estimates. Nothing was done to credit me for moving my remaining furniture myself.

I contacted the owner regarding the broken items and questions regarding the cost differences and let him know that I had to hire more movers as his didn't take all of my belongings. He didn't bother to respond to my email. Although the owner was very personable when he gave me the estimate and I made a contract with him, I am really disgusted about my experiences with this company and wouldn't recommend them to anyone.

Unloading the next day in San Antonio was a different matter. The same men who loaded also unloaded our possessions. They worked very slowly after a 14-hour day of moving and driving overnight to the destination. My son made it clear that they needed to get moving. They got the furniture in the correct places and beds installed without problem. However, they unloaded and stacked boxes of kitchen pottery and glassware, china, and crystal three boxes high; we didn’t know what was in these boxes at the time because the descriptions were on the box tops.

We had them rearrange many of the boxes but the damage to contents was already done in the moving truck and during unloading. Many delicate items were broken or damaged: Four crystal wine glasses at least one hundred years old were crushed; two clocks were ruined; multiple pottery and china items were irreparably damaged; irreplaceable decorative candle stick (tapers) sets and figurines were broken. Items were apparently thrown into boxes without packing paper or plastic bubble-wrap with no regard for their safety. A flat screen television was destroyed by mishandling.

Even where items were not badly damaged, the quality of packing was terrible. Dozens of framed photographs and paintings were obviously dropped into boxes without any protective paper or bubble-wrap, taking no care whatsoever to prevent scratches or breakage. Figurines that were not delicate were simply tossed into boxes without regard for their safety. Computer-related electronic equipment was dropped haphazardly into boxes resulting in damage to a laser printer and a scanner.

Tools from my shop in the garage had been separated by me before the move into those that fit in my standing tool box and dozens of loose tools hanging on the walls of my shop. The tool box fared well. The loose tools from the shop walls were tossed into a four-foot-high wardrobe box, damaging several saws and other more delicate tools. A compound power chop saw weighing forty pounds was stacked on top of the rest of the tools and the box closed. The box weighed well over 150 pounds and was very difficult for me to move by myself. I had to cut out one full side of the box and watch tools cascade out of the box. Damage was common.

All My Sons has a damage policy that requires the damaged item and all original packaging. They pay 60 cents per pound of damaged property. My insurance carrier could have covered damage but the deductible was high. Regardless, the dollar value of irreplaceable items could not replace broken china and crystal glasses. The two managers at the All My Sons office seemed not the least bit disturbed about the quality of the job. After the job, I was shuttled from one manager with no one taking any responsibility for the bad job All My Sons had done. We had little recourse but to accept our fate. In short, protect your property and avoid All My Sons like the plague or Covid-19.

You may ask, "How did you not notice?". Well, I was the only person there and could not be on 3 floors at the same time. Also, I gave up on trying to remind them to pick up, fold, and stack blankets.. I could continue on this, but I will move on... If I had not had to drive half way across the county the next day, this would have been the end of their presence on my property, if not before.

What about when they tried to get away with charging me for "working" through a lunch hour. The day, as one might expect, did not improve after the "gratuity" comment made to me. After about 6 hours on the clock on what should have been probably a 3-3.5 hour job, at most, for anyone that takes pride in their job or a company that does not tolerate such poor work ethic. After this approximately 6 hours, I just wanted them gone, honestly.

Oh, did I mention that with a large number of moving blankets left throughout the house (including on the areas of the floors they damaged), and no beds put together, they said they were about wrapped up... I kind of sarcastically asked if they could put the beds together. I ended up having to give one of the young men the tools to do so...Anyways, I got them out of my house thinking that this was terrible and I would not recommend to anyone....That is until a little while later, when I was cleaning up what they failed to do all day, I uncovered the scratches....Now we can move on to how their "corporate" people treat customers.

The next day I contacted the company through a number they provided in a voicemail the day before. I only wish I had noticed the voicemail, and might have, had I not been having to help move my own furniture that I paid this company to do. I obviously will not include anyone's name, but I called and advised that I wanted to talk about some damage to my floors, I was immediately met with a wall of defense, and constantly cutting me off with saying that I needed to contact their claims department. Okay, so I said I needed to talk to someone that could help me, so I was put on hold...After being on hold for a minute or two, a person gets on the line, and I could hear the previous person I spoke to clear as day in the background...Must have been a hard call to transfer, oh about 4 feet away.

Anyways, this person is super defensive and trying to shut me down on any talk of them causing damage, so I just said I would find a number for their claims department and address that issue (more on that in a minute). Now, I brought up the crew trying to charge me for time they did not work (well, pretty much all day) by asking if the crew took lunch breaks. After figuring out the simple math, I assume the person new they could not get around this and they had to refund me the money they charged me for their lunch hour (more like 90 minutes at least).

Next, I contact and file a claim with AMS. It has now been 3 months going back and forth with them starting out literally offering less than $200 to repair a continuous brand new hardwood floor...They made an additional two insulting offers slightly higher after I rejected the previous, but not half of the cost to fix. Now they've stopped responding all together. I hope an executive of AMS has the fortitude to contact me to discuss (politely)

I was told that they would send some emails with helpful packing information; how to prepare for the move and some items that they would not move. The only email I received was the receipt for my deposit. As many of you might remember Texas froze over the week Feb. 8th. Due to this they first changed my move date to the 20th to accommodate the moves that were scheduled for the prior week. But then they called back 2 days later to move my date out even further to the 25th.

During these conversations about changing my date I requested the additional email(s) that were mentioned when I booked the move, the emails were then sent to me. Some interesting items that were in the email that were not previously mentioned were the fact that they add an hour of drive time for the movers to get to and from their location to mine, that there is an additional charge for moving supplies and that there was fuel charge equal to 14% of the labor and travel charge. Even with this previously undisclosed information I continued with the set move plans.

Throughout the booking process I was told that I could be the first move of the day and that they usually start around 7-8 and then it changed to 8-10 and then to between 9-11. The movers finally arrived at 11:45 when rain had been forecast for the afternoon for the past week. The movers came in and got to work. All My Sons states that they quilt everything to protect your items, but the quilts need to be held in place by tape, shrink wrap, etc., which is all the extra charge items in the email. 4 hour into the move we are not even fully packed up yet and I am being told that the truck is not big enough and we would need to make a second trip if we wanted them to move everything.

When I called to let their office know about the situation, Chris told me that it was not uncommon for a move of my size to take 6-8 hours, double the time I was had been quoted all along the way. He said that they would take the first load over, unload it and not charge me for the travel time of the second trip. On the first load the movers simply put everything in the first several rooms, saying that is what they were told to do and that they would take to the labeled rooms and set everything up after they came back from the 2nd trip. By the time they got back and unloaded from the second trip we were at 7 hours, not counting the 2nd trip travel time. They said that they would be another 3-4 hours to move items to the proper rooms and to set the items they had disassembled back up and that anything over 8 hours was charged at time and a half.

I had them move two of the couches upstairs and in doing this they broke the handrail off the wall and put multiple holes and scratches in the walls. By this time I was done. I could not see paying almost $300 an hour to have my new house and furniture destroyed. For this experience I was charged for 7.5hr of labor, $392.00 in additional packing materials and $219.00 in fuel charges (my new house was less than 2 miles away). They literally picked up for one location and dropped off at another, and still damaged items and my house along the way. I CAN NOT and WILL NOT recommend this company to anyone!!! Call another company!

They took meticulous details when taking apart furniture and the amount of time they used to wrap was incredible. They were really caring for my items. I was surprised at the amount of detail they put into wrapping things etc. and the number of times I was told it was company policy that their moving supplies were used. But they are the pros right? And, I told them I would talk to corporate about the amount of time it was taking and I was sure it would work out. Everything was packed and we left for the new place.

We arrived and they assured us they were behind us. Two hours later they arrived. They said they did not take lunch, or go anywhere but somehow it took them two additional hours to get to the same destination. No worries, we would talk to corporate and get it figured out when done. They got out of the truck and gave me their invoice. Wow!! The fees, time, etc. were astronomical! It was actually $600 more than what was estimated. However, I was sure we could straighten it out with corporate once they were done unloading. However, they expected payment right then. I explained that I wanted to see my belongings in my home, ensure nothing was broken, etc and talk to corporate about the price. They put me on hold with corporate.

This is when they put you on the phone with their corporate hostage negotiator. An individual who have yet to have spoken with that demands payment immediately for the entire amount they estimated or you would never see your belongings again. That includes the moving supplies, lost time, travel, estimated time to unpack (they estimated 3 hours), etc. We went back and forth. The police refused to help because it was a civil matter, and eventually you are left paying double what you expected. I was shocked that unpacking only took 45 minutes since they estimated and I had now paid for 3 hours. Plus, it took 4 to pack up. I was even more shocked when they left all the items they had taken apart unassembled. But hey, they got their money!!

Oh, and when we started to unpack were surprised by the many items, expensive items that never made it to the new place. I was allowed to make an inspection of the truck before they left and there was nothing on the truck! I now figured out why it took them so long to get to the new place. I assume they wanted to make a "stop" at either storage or the pawn shop. They have 21 complaints filed the Better Business Bureau in just 12 months! I will certainly be filing my own. More negative reviews than positive. Yes, I should have done my homework and definitely learned a lesson. But please, do not make my mistake. Learn from it. Do not walk - Run away from them!!

Moreover, I was extremely uncomfortable due to the fact that only one of the three men were wearing face masks, obviously increasing my risk of COVID exposure. Despite promising to be COVID-safe, AMS was not in the slightest. I even received a formal letter from AMS a couple days ago that my claims that the movers were not being COVID safe "are unsubstantiated and ultimately false". Not sure why they needed to formally write that to me? Nevertheless, my building's management team (and cameras), as well as two family members, were present and can verify my statement, although it's ridiculous to even get into this "he said/she said" discussion. The blatant disrespect of this company to its customers, including their health/safety during a pandemic, is all that I wish people to be aware of.

Additionally, the movers broke two of my three lamps and broke my dishes. In order to file a claim for reimbursement, I needed the receipts, which obviously are long gone since I had purchased my items a long time ago. The movers didn't care. Also - they had me sign acknowledgments of move completion/etc. on their iPad. I was essentially coerced into signing, however, because with 2 movers not wearing masks I obviously needed the guys to just get out of my apartment for my safety. I couldn't take the time to deal with the issues in-person during COVID. I just signed so they could leave ASAP.

One more thing - customer service is absolutely ridiculous. They are trained to say all the right things in the initial call, claiming that someone will check in during the move. Nobody called me during the move, as others have also shared in their reviews. In the follow-up call that I initiated after my move, the customer service agent promised to help me resolve the disappointing service. He never returned my calls.

Finally, I moved out of my apartment recently and decided to not hire movers. With just myself (female/not a weight-lifter by any means) and a friend, we managed to pack up my 500 sf studio apartment and move my things in a uHaul trailer in less than 2 hours. I would caution anyone who is considering All My Sons. I do recommend Bellhops, though, and wish they had been available when I needed them because it would have saved me quite the headache.

PS. It takes a lot for me to ever write anything publicly that could harm a business, but my experience was just so negative that I do not want anyone else to have to deal with this. For those who did have ok experiences, you are very lucky and I wish I had listened to some of the more negative reviews before hiring AMS.

Fast forward to the unethical business practices of showing up and bumbling through a contract quickly off a tablet, (I was dumb enough to sign bc clock was ticking), then holding your furniture hostage with clock ticking until you sign, and then more of the same to simply get them out of your home and mitigate the risk of any further damage. The damage that incurred on nearly every piece of furniture they moved far exceeds the cost of the move. I had multiple pieces of (mostly expensive) furniture severely banged up, charged for packing materials that were not used (received a partial credit....never credited for the rest), and overcharged for a half hour (as even stated by one of the movers). Oh, and basically nothing they claim they will do (adhere to COVID practices, check in on you during the time of the move, actually send "professional" movers, blanket wrap your belongings, use the materials they charge you for) will actually happen.

The Louisville office is worthless once they have your money, and then you are pawned off to "customer care" in corporate, who is equally as crooked. I've been given two ridiculous low ball offers for the damage that doesn't even cover the $. 60/lb damage amount. I have attempted to contact corporate at a higher level to discuss, only to be blown off not once, but twice. It's a miracle this company is in business still...They should be in prison for fraud.

It would take 3 hours to arrive at my new home in Northern VA. When they arrived, again, left at 9 PM without assembling any of the furniture because their time was up, some heavy items still left in the garage.

They damaged multiple furniture.

When I complained, they blamed it all on me. They could not reassemble because they were late to leave Newport News because of remaining items they had to load in the AM. I had to pay other people to get them reassembled. Now I am asking for compensation, they say it was all based on weight and willing to pay about 400 dollars. My computer screen alone is worth ~800 dollars which was purchased just a couple of months ago. I asked them to send someone to fix my furniture if they could not compensate appropriately but they would not do that. My expensive furniture worth several thousand dollars ruined. It looked like the guys were so untrained. They just pick up any random people to do the job without training. I have seen movers using thick protective clothes and items while transporting furniture and valuables but they had none of those. The manager was extremely rude and uncooperative.

Their response: "As per your transportation Bill of Lading, you maintain the valuation limit of .60/per lb/per article. Valuation was provided to you at no additional cost to your move. Valuation is not insurance, but the carrier's (AMS) prescribed limit of liability per the Department of Transportation in the event of loss or damage. Weight of the damaged item as 305 lbs. This yields 305 x .60 = $183.00 as our liability limit plus monitors in the amount of $250 for a total of $433 to resolve." So, they are compensating based on weight. I wonder if 1 gm of gold is worth same as 1 gm of cotton. They have no respect for their customers and their valuable items.

All the other items that didn’t get onto the truck were left for my wife and I to move on our own. We had to rent a U-Haul and spend 18 hours moving the rest of our stuff. This ended up costing us an additional $180 plus gas and time. During this move, they broke a curved glass curio cabinet, 2 holiday platters, a stainless-steel toaster oven and damaged a dresser. The curio cabinet was packaged by the movers and was broken as it was being loaded onto the truck. To add insult to injury, they tried to say it was because of the heat. It was in the 70’s that day. The front glass of the curio was broke. We will have to have a custom piece of curved glass made to fix it. The other items were broken in a box because it was dropped from about 7 feet in the air. I witnessed the guy dropping it.

We spent hours researching our broken items for their ridiculously detailed claim form. Pictures, prices, weight, age, description, etc. From the research they forced us to do, we found out it was going to cost us nearly $1000 to replace the damaged items. They came back with an offer of $103 bucks! If everything is replaced, this $750 move is going to cost us somewhere in the neighborhood of $2400, time moving things ourselves, and hours researching the worthless claim form. They have avoided us and our calls. We ended up accepting the $103 claim and are moving on. I just hope this review will help other avoid this very dishonest company.

At 9:30 that night one of the workers came to me and said thing is be paid right then. I knew from talking with one of the managers there at the end of the night they would want to be paid. My husband told me that the truck was about half empty. To make so long story short I ended up paying them in full. They went down to the truck basically through our furniture and boxes into the driveway in the garage and took off. They did not put the bed together or anything else. I also blocked my wheelchair ramp so I couldn’t get out. One has to wonder why people would act this way. I also had put $100 also a couple weeks before that they did not deduct it from the bill. Unfortunately, I didn’t realize it until this morning. I will speak with the attorney generals office in my state and I will also dispute all charges. Do not use this company.

The use of this company cost me well over 7K to replace the items that were damaged and when I submitted a claim to recover my cost they said that because I didn't purchase additional insurance my payout was a mere $270 which is a slap in the face. In my opinion All My Sons Moving and Storage business practices are reprehensible and their workers ability to provide quality work is incorrigible. This company DOES NOT stand by their service nor do they "take the hassle out of your upcoming move". AVOID PATRONIZING THIS COMPANY AT ALL COST. They provide poor quality work at an elevated cost.

Box 1 ends up in truck 3 which supposedly has contents headed to the basement at the new home. Trucks 2 & 3 have the rest of that 5 box set. Only problem, those 2 trucks had contents destined to the top floor and office. Dishes to the bedroom? Really? Bottom line: seeing the mess unloaded into our destination, we chose to pay just $1K of the now balance of over $9K of an original quote of $3,600! This, after paying a deposit of $1.5K! Result: Using my homeowners insurance, over $80K worth of damages to our belongings. Do not use these careless, rude, and money grubbing fools.

The sales rep who sold me the move said everything would be bubble wrapped but that wasn't true in my case. He even showed me a picture of a loaded truck and yep everything was bubble wrapped on that truck. Mine was not. Received a call from the Dallas office 3 days before the pack and Dallas confirmed the no bubble wrap. Too late for me since I had already paid for the move.

Sales rep told me how several things would be packed and none of those items were packed in the way he described. Sales rep told me that "they" would clean up after themselves. They trashed my CO house. I cleaned up after them for 7 hours. The day of pack and load, I was told by the driver that "his boss" had challenged them to be done by a certain time. So they packed in a way to make or beat that timeline.

The day of pack the driver also told me that "his boss" wanted them to unload a day early. I had already scheduled people to be at the destination to help on the original scheduled delivery date. What was I supposed to do? They had most of my belongings on their truck at that point. I called my family members at destination, got everything switched.

So with my goods on the truck, I get hit (2 calls within minutes of each other) up with new schedule changes again which turned out to be the original schedule. Being alone and on the road to the new city what choice did I have but to agree. The movers then didn't make it in 2 days because according to them "their boss" had only scheduled them to drive 7 hours one day and 10 the next. I made it in 2 and half days, they did not.

On delivery, the guys put a few things in the right rooms but left boxes that were heavy in odd places. I asked certain boxes to be taken upstairs and they did not. There's a box on my kitchen island that's much too heavy for me to pick up. They placed a dresser in the right room but with the drawers facing the wall, I was in the garage checking off box numbers as they unloaded so I was unable to oversee what was going on inside. Common sense should dictate that drawers on a dresser face the open part of a room, not the wall. The feet on a mission bookcase in my office are torn off, one of two lamps is broken, my wooden file cabinet has a large gouge in the front of it.

Still haven't found everything and still have boxes to dig through to get to a bookcase which I asked to be placed upstairs and it's placed against the wall of the dining room behind rows of boxes. Some labeled some not. The boxes I packed and did not label at least had the right room listed on the box and once again, made it safely with no damages. Some of the boxes they packed just had things thrown into them. Have a baker's rack with stone inserts for one shelf. Those stone tiles were placed in a box one on top of the other with paper stuffed on top of the tiles, nothing underneath them or between them.

I fed the crew of 5 lunch, and I tipped the 2 who made the move to TN, my mistake. I guess it's safe to say you get what you pay for and I feel I did not although I paid A Lot of money for this move. They might be good for local and intrastate moves but certainly not for long-distance. I won't ever use them again and I won't recommend them for any move. Especially not for a single woman. I wished I had rented a truck, a Uhaul, and gone back and forth from CO to TN to move because I sure wouldn't have spent as much as I did for the "best move you'll ever have."

I agreed to pay $200 more for a total of $300, even though I was quoted $169 all in. The gentleman who took my card information said, "OK, you're approved, we're all set". - Remember I approved an additional $200. Today I check my bank statement and the gentleman had actually charged my card $300!!! I have been bounced around from the Raleigh Office to the home office in Texas and still no one is willing to honor the $169 or even refund me the extra $100 that the gentleman charged me yesterday. The company should have honored the $169 that the young lady offered when I first started the process of getting quotes, but I was willing to compromise and pay $300. They charged me $400 without my agreement!

I was sold a bad bill of goods! Feels like a total and complete sham! They have 1 person quote you $169 then they tell you days later that she misquoted you and they can't honor that. She is an employee of All My Sons and they should honor that. I will never use this company ever again and I will ensure that every person I know understands that that are running a total sham!

Before I moved to this apt I moved from a 3 bedroom apt to this smaller 2 bedroom and had them move furniture and pack some boxes as well. This move took about 4 hours. On this move they they had no boxes to move or pack ONLY furniture which was like a said was for a small 2 bedroom apartment. This was supposed to be a 3 man crew. Morning of it ended up being a 2 person crew. One person was for the most part useless. So really a one person crew to move a 2 bedroom apt. So this ended up being an 8 hour move. All while damaging my furniture.

Upon completion of the move I make a call to the General Manager and discussing my dissatisfaction with the service and damage to my furniture. He assured that a claim would be filed to take care of this. It's now been a week of phones calls, emails back and forth and no progress has been made and more importantly no transparency in the process. I submitted all pictures and explanation for my dissatisfaction. I will be warning all others about this company and their business practices. Still waiting for a resolution but now it's more about the principles of their business practice.

They started packing/wrapping the items which won’t really required and thus wasted lot of time. Also they charged extra money for the packing which I was not informed. At the start they will take dozen of signatures on various forms which we never go through them in details. So you cannot do anything since everything was in the documents that you signed. Overall experience is very bad and I felted I was cheated by them.

Upon arrival I noted that there was one male who was loud and very rude and unhelpful. As a matter of fact, he used profanity laced language in front of my kids. Also used the toilet at the old house and the new one and peed all over the floor in both. He also got in my face (close talker) to tell me why they couldn’t move what they said. So I spoke with a person at the office who told me that if I wanted them to leave, I would just have to pay for the time and travel. So learning this I had them pack up my craft room, 1 heavy file cabinet, and one large flat screen tv. Oh and also some kitchen stuff. I guess they were supposed to get a break because the loud one said that I wasn’t being charged for the time. Yep, you guessed it! I was totally charged for them standing around doing nothing.

Also as they followed me to my new address they drove very slow. To get more time on the clock? I can’t verify that but I know that the final $1300 bill (after a rough quote of $400!) took into account the time they left their facility to the time they were able to unload the stuff. I was very unhappy about my bill. Very unhappy. I got $100 off my bill because I called about them. I was still so upset I talked to one of the managers and got another $100 off. I still was not happy. The manager I spoke with was nice but the way that he phrased it made it seem like I was getting more of a refund than I did. He also told me that I could have asked the crew to leave and I would not have been charged. What!? I was just so angry at that point I decided that they had a lot of practice swindling people and I just let it go.

I thought I was done with them until I got to unpacking my craft room supplies. Not only were things just thrown in boxes with very little care, my practically brand new Singer Serger was broken! Completely unusable. So I called again - sent many photos detailing the state of the machine and got shuffled around and finally got a reply about my damages. $170. I wrote back stating that was unacceptable. Of course I’ve heard nothing back. I guess the fact that I can’t replace the item for that amount means I am not a customer worthy of a response!?? Bottom line is they reel you in with perfectly reasonable quotes and then add on all kinds of “fees” to pad their invoices. And if they break your stuff they will offer you six cents on the dollar or some lowball amount. Hire at your own risk.

Again, after not receiving any communication by 3pm, we called again to be told that they could still not provide an estimate. We asked if we could reschedule for 9am the following day, (which was definitely less than ideal for us) and was told that would work. When, at 10am on the 4th no truck arrived, nor had we received a call, we called to find out what was going on. We were again told that we could not be given a time estimate. We then canceled and ended up renting a U-Haul to move the necessary stuff ourselves.

We attempted to call later to complain and ensure a full refund of the initial deposit, and the phone rang and rang and then was disconnected. We called today and spoke with someone who was not only not apologetic claiming that the version of events described were inaccurate, but was antagonistic stating that he looked forward to reading our reviews on his lack of ability to schedule effectively, communicate at all, and have quite possibility the worst customer service we have ever experienced. Please save yourself any extra stress and hire someone, anyone, else.

They were slow!!!! Spent way too much time standing around trying to figure out what to do. They would carry one thing at a time. We had to step in and bundle clothing so they would just get out and on the road. It took them 30 min to back their truck into the loading dock at the apartment building and they hit the corner of the ceiling then again at the loading dock platform! They didn't know how to load the sofa onto the freight elevator, I had to tell them how. They charged for plastic they wrapped furniture in and the tape to hold it in place!!!! Do NOT use this company!

The company sent a crew of novice children to move my furniture! My 18 year old daughter has stronger arms! I helped them unload to make sure nothing else was broken or damaged and to make sure they finished on time. Use any other company, not All My Sons Moving and Storage out of Broomfield, Colorado. So unprofessional and incompetent. Sure they were nice kids, but I don't want nice, I paid for professionals - and these were anything but. Stay away! You have been warned. Also, when I called to complain after they dropped the couch, the sales/manager was less than helpful or apologetic. All he cared about was that I get him my credit card number. I will expect a partial refund from them.

They took apart our adjustable bed motors & couldn't put them back together. We called the company & found out they're not supposed to be taken apart. WE had to replace the motors. They seem to have made a game of smashing boxes. We downsized & had to put some things in storage while we figured where to put them in the new house. My husband left them alone at the storage unit while he ran to the bank to get cash to tip them. They smashed as much as they could & then piled up boxes in front so my husband wouldn't see them when he got back.

The company asked for a detailed list, which I provided, including photos of items they smashed (like my grandmother's Belleek tea set) and valuations from my mother's & sister's estates for the jewelry. They offered us $175. We did not accept. I filed a police report & for months they ignored the warrant to provide the names & phone numbers of the 3 guys on each end who moved us. When they finally complied ALL of them pretended they didn't speak English. Only one even had an accent & he still spoke perfect English. Avoid the heartache they put me through. Go with someone else.

On the day of the move, the company told me that everything they told me about the pricing was a "mistake", that the estimator was wrong, and they tried charging me the FULL PRICE. I complained, so while they were holding my belongings hostage, the manager "graciously" knocked 1/8th off the price. I moved more than 1/8th of the stuff, but I had to agree, or not get my stuff back.

When we complained, we were told to file a claim. We told them that the person that had finished the floor had stated that they would have to be refinished. It took half a day to take pictures and fill out claim form. They came back with a $300.00 offer that we accepted. Looking back, that was a mistake. We had the floors redone and that alone cost $1800. I guess they thought we would just rub shoe polish on the scratches. We had to stay at a hotel for three nights, plus we will have to replace dining room table at $2000 and will guess that the doors frames will cost $150. All total were are out $4100.00. Please do not use this company. If you have this experience, take them to small claims court. We had all the evidence and did not. Shame on us.

Not on time: An afternoon move started at 7pm. On the day of my move no one ever called me until 6pm to ask if I still wanted them to do the move. I called three times that day and only received a call back by a woman in Florida who had no idea what was going on here in VA. Covid: No one followed any Covid guidelines. None of the guys wore a mask. No one had gloves. I was promised this and disgusted that it wasn’t enforced. I was told by the call center I could refuse service if the team wasn’t compliant. Apparently that wasn’t true either.

Not Professional: Once they had half my stuff into the truck, and after they dropped boxes and furniture, they finally asked me to sign the initial release paperwork. Their paperwork was for another person. They almost took my things to the wrong address. At this point I demanded to speak with someone who could clarify, they put me in touch with “Chris,” and I requested to cancel the move. At which point he said I had to talk to “Diane” who could deal with things while the team unloaded my stuff. After the call, Driver “Travis” said if I just paid them in cash he would deliver my stuff cheaper than AMS quoted. I was in a bind as I had to be out of my place, it was nearly 9pm already and they had a lot of my stuff on the truck already. I decided to do that.

I paid them half and the rest due on delivery. “Travis” then proceeded to tell me that I would get a refund on the deposit as he would talk to “Diane”. I never saw such a refund. And later I received “receipts” for services that I never signed confirming I’d pay in full. As I understand it “Travis” forged my signature onto these documents. I’m still working with my credit card company to dispute these charges.

Quality: They scratched a lot of my stuff including the walls of my new place. They hit on me and made me feel uncomfortable most of the time. But what does a woman do when four, obviously strong, men have your things and know where you live? The company obviously forgot about my move, but rather than call and communicate anything they sent four men in a Penske truck to do their dirty work. This was and is the worst experience moving I have ever had.

It took about 5 hours to complete the move even though the distance was less than 10 minutes and all my previous moves had been completed within 2 hours. They charged me the money for extended duration because it took longer them to move me, even though the delay was because the movers were struggling to lift my furniture. So I ended up paying more than twice as much for my move compared to my previous moves of similar magnitude and distance. In other words, they can send you less man power and then charge you more money for the delay caused by it. Stay away from them and get another reliable company.

Two weeks later we couldn’t find a number of things including bathroom necessities. We discovered a good number of boxes marked for rooms in the house in the garage under and behind other boxes marked garage. Four months later we got a new mattress and went to switch them out when the bed rails underneath collapsed. We discovered they didn’t screw them back in and the headboard and footboard were loose. We spent most of the day repairing it and flipping one of the twin box bases which caused a hump down the middle of the bed. It so happens that was the reason we bought a new one to start with. If you use them I strongly suggest you tell them to slow down and do it right and then watch them and make sure they do! Hopefully our loss will be your gain.

The move entailed moving things out of my storage unit which was an hour away from where I now lived and my last apartment which was two bedroom and was only 20 minutes away from me and my fiance's new apartment. So, I drove early morning to meet them at my storage unit at 8 am which was for the first stop. I arrived 10 minutes before they should have arrived and waited. 45 minutes after they should have arrived, I decided to call the movers to see what had happened. They picked up right away and told me that there was mix-up and they would need to move the time back to the afternoon. In my mind I was thinking why didn't they figure this out ahead of time and give me call so I didn't waste my morning driving an hour. I asked what the new time would be and they told me that they didn't know and would need to get back to me. I asked that they send me a heads at least two hours in advanced and they agreed.

As the day went on I didn't hear them, when it got closer to 2 pm I decided to give them a call again. They picked quickly again and said yes they would be at the first pick up spot in an hour (thanks for the heads up). So I drive out there and meet the guys. They were very friendly, but when I discussed the move they didn't have any idea of my move details, the address I was going to, that this was two pick up locations, and there were delicate items that needed to be handle with care. We got to work and it seemed they need my help to load the truck and move things out of the unit. We got done an hour or so later and I provided them the address of the next pick up location. I met them there and walked them through the items that they needed to take. The most delicate item my crystal glass coffee table purchased a month ago was the item they need to handle delicately.

As they moved things out they realized they didn't have any materials to actually move the table. So, they requested my assistance and asked if they could use my extra blankets and pillows. I said yes and allowed them to use my own linens and pillows to wrap the table hopefully safeguarding it. When they got to my place, they waited in the truck until the office called me. By this time it was 9 pm and they held me things hostage until agreed to the terms. Based approximately, 4 hours of work so far they were going to charge me until 11 pm estimated time which with the pre-established price of $149 an hour plus a host of fees I was not aware of was now $1300 dollars. I reluctantly said yes and another 15 minutes went by and they started unloading the truck.

I also had to help the movers move the items into the apartment as the two that they sent were not able to manage it all by themselves. When they got the crystal glass coffee table we had them unwrap it and found it was cracked in three places: two on the top and one on the bottom. I immediately called the company and they stated that they would initiate paperwork to help me get it reimbursed on Monday. The guys completed the move and as we were examining other items we found damage to other items including a night stand that now had a broken drawer.

When the paperwork was sent we filled it out with the items that were broken during the move. Included the receipts for all the items as they were all recently purchased with pictures. We also were instructed to provide a statement for what we were looking for which did include full reimbursement for the damaged items. We waited for a response almost 2 weeks later they sent it. For the nearly $1000 dollars of damage items (coffee table was $599 retail) they were looking to give us back $60 dollars. An unbelievable sum since at the very least the coffee table was damaged due to their negligence. We called the customer service line and got the run around, we sent emails to the person who was handling the claim on their end and received no response to date. It is has been two weeks since we tried contacting and we still have not received anything.

Moving is stressful by itself, the fact that we are still dealing with the fallout of the move is unbearable. I really wish I could go back and choose a different mover. I will never use these guys ever again and I hope that those looking for movers in the future read this and heed my warnings. Beyond the price gouging I received, they were completely unorganized, they need my help to move things, and as company seem unwilling to accept responsibility for their actions. Be warned.

Then the next day when they delivered my stuff, the price was $600 more. The one mover said, "I'll call and tell them I'm not taking anything upstairs and you can just pay us what you think is good." He told us they were refunding us $500 (well that was a Lie and my husband gave them money to move a few pieces to a bedroom). Plus my one piece of furniture was damaged (and they make you sign a waiver before they take any of your belongings off the truck stating you assume all liability.)

When my husband and I stated, "We won't sign this because how do I know if my stuff is damaged." They refused to take our stuff off without signing the document. SCAMMERS. When my husband tried to speak with the manager/owner they were rude and talked in circles. These people are just out to get your money. They know people will just agree to pay what they decide at that moment even though you were told a different price because they say they won't load your belongings and take them back which in the end will cost a whole lot more to get back. THESE PEOPLE just STEAL your MONEY and could care less. DON'T USE THESE PEOPLE.

Storage unit pick-up- I called the owner, Danny **, telling him they couldn't enter the inventory as Scott said. ** said, "I give you my word that this will be done. I will meet the guys with the truck right after they leave the storage unit and will do this tonight before they leave CLT for your move." Although not happy, he was putting "HIS WORD" on completing this, and I had to move and didn't have a choice.

Next day/stop, NO inventory. I called ** upset, he said "I guarantee I will take care of any damage, but the list will be done when they unload in Arlington". This is not what is legally required by ins cos, AND at drop off, that is only what arrives! Next am, I get a call from **, "I can't even make this up, but an animal ate through a hose and the truck broke down. I can't even make this up." Well, HE MADE IT UP. I asked about the movers about the animal. They had no idea what I was talking about and acknowledged the story was a RIDICULOUS LIE.

Finally stop/unloaded, I called again expressing anxiety that items had already been damaged and wouldn't know of others until unpacked. Again, ** gave HIS WORD he would take care of anything that was damaged or missing. He apologized and was SO EMBARRASSED this move failed to meet reasonable standards or services. I was SO appreciative that he actually acknowledged all his mistakes and was holding himself accountable for this disaster. I could "count on him" to do what was right.

Unpacking, more and more items were missing and was ~$10k the last time ** actually returned a call. By the time I accounted for all lost, it was ~$15k! I repeatedly called/emailed **, Corp claims dept, and only got one email. Krystal ** (corp claims) encouraged me to file a claim with the 3rd party policy, and when I told her that that would be INSURANCE FRAUD since EVERY moving policy requires inventory lists to take place BEFORE the transit. She then said to file a police report for theft and was so hostile. We all know that type of "customer service" rep. I said, "please do not treat me like I am someone who is trying to rip YOU off. I hired your company and trusted them to move my belongings and comply with the moving agreement, and not only did it take 4 days to do a 2 day move, I am missing thousands of dollars of property! Please put yourself in my position, and try to be respectful".

** actually apologized for her tone and email some papers to fill out. When I tried to speak to her again, because the forms didn't apply to my particular complaint, I only got an email back telling me to call the police and file a report. I continued to reach out to ** and ** for months and they did not return calls/emails. I disputed the AMS charge through my cc, and provided them w/ so much documentation, I immediately got a $5k refund.

Why did I not sue AMS/**? I did not pursue this in the courts bc when a moving co pays a claim through their internal ins, it's reported to ins credit bureaus - not so w/ some 3rd party. It impacts your ability to get new company policies or rates for 8 yrs. Since I was purchasing a new home, I weighed the losses, the cc credit and was willing to forfeit remaining reimbursement to maintain my long-term credit history. Fortunately, I can afford this even though it hurts a ton, but people who can't should be aware of this company's lack of integrity.

I spoke to Chris the day before over the charges & procedure again, AGAIN went thru the house noting each item that needed moving, so again I mentioned the arcade machines. The quote remained the same. The morning of the move, the 3 movers showed up on time, and I started explaining what items were going on the truck and what was staying behind. For example, we got a new couch for the new house, so they didn’t need to move, certain tables, and some shelves and other various items that were staying behind. They said they understood, then went to their truck to get started.

I then went upstairs and got back to work, there was a lot of cleaning to do, laundry to be run and so forth. Washer &dryer weren’t going on the moving truck. I’ve had movers in the past and they just went to work, I certainly didn’t need to supervise them. The foreman came back inside and husband took him to the basement and showed him his weight bench and weights, which again, I had told Chris & Nick about twice.

Nearly an hour goes by, and nothing is happening, and I was still upstairs working away. My husband called out to get me downstairs and I came down to find the foreman standing at the front door with him. I asked him what’s the problem, because they hadn’t done anything yet and they’re charging $144 an hour. Foreman says “my boss is trying to call you.”

So I call Chris, their boss, and he says immediately, “My crew is not touching those arcade machines.” I’m confused, and he says they’re disassembled and they’re not going to take them. He also says that according to the foreman “these people are not ready to move.” He had told his boss we were still packing! I was like are you kidding me, I spent hours yesterday hauling about 50 boxes and a large curio to the new home. There were about 20 boxes left that didn’t fit, and as I mentioned, and I was cleaning and organizing things- I was certainly not packing. Anything that was going was right there, ready to go! But he says they can’t move us. Just point blank; “you’re not ready to move.” And the movers LEFT.

By the way, the arcade machines WERE disassembled. They are mini arcade machines! So they sit on stands. My husband *had* disassembled then from their stands, which made them even lighter to carry. That’s all the disassembly required. These are replicas; not actual heavy machines, as I’d told Chris twice and again when the movers were actually there.

I was pretty hysterical, really feeling ** over, but my husband told me that while he was showing his weights to the foreman, the dude had also been telling him that oh that “bed bag” business for the mattresses? There’s an extra charge for that. And there’s an extra charge to wrap the TVs. And something about an additional 14% mileage charge. What happened to the $65 fuel rate they’d specifically mentioned? Twice? Again, no mention of extra charges, for the TVs, mattresses, ever. Then I thought, ok, something is wrong. Meanwhile, Chris had said he was going to try to arrange a different crew and would call me back in the afternoon. While this was going on, I read the reviews of the company. I hadn’t done that to begin with, so shame on me.

Luckily, I was able to find another local moving company who were able to accommodate us the next day. (We are moved in and they had no problem with the arcade machines, or anything else.) I called Chris back and told him to not to bother looking for another crew. I also asked if my deposit was refundable, and he said no, not within 48 hours. I understand the policy, but in this case it was the movers who peaced out on *me*, not the other way around, so I really think keeping my deposit was not a very ethical business practice.

I honestly don’t know if these guys just didn’t feel like working that day or what. It was 92 degrees out, I didn’t particularly enjoy moving either, but something strange was definitely going on. Considering all the mystery charges they started rattling off, I believe it was a blessing in disguise that I did not end up using this company. I don’t normally bother leaving negative reviews, ever. However, this was particularly sketchy in my opinion and I hope others will read reviews before hiring this company.

2) The team estimated the time they would need for packing and sent the invoice for signature. Upon leaving (which was a 1/2 earlier than estimated) the person in charge confirmed they would be refunding the over charged amount. When I had not received a credit on my account I sent an email to both the local and corporate offices - no response.

3) This is the worst. I paid the team to load and pack my containers. During the time they were packing I had to remind them several times to place the hardware for assembly of the furniture (screws/bolts/nuts) with the piece of furniture so that upon arrival it would be able to be assembled. When they left, I went through the house and found 3 separate places where half the hardware was left on the floor. I have moved several times in the last few years - each time the crews have wrapped all my furniture pieces and while there have been minor scrapes nothing major.

When I looked in the containers - the majority of my wood furniture was not wrapped in blankets to protect it (I have photos I shared), bed pieces were thrown on top of each other with no cushion in between, 600 lb stone table was placed on top of fragile wood pieces and NOTHING was secured. In addition, they had ripped the weather-stripping off of the solid front wood door, leaving holes and damage and said NOTHING about doing it. It was repairable but something that they should have acknowledged they did.

When my furniture arrived 1.5 weeks later the crew whom was unpacking it opened the containers and the first question they asked me was if I packed it myself. When I responded no, they were shocked that a moving company had packed that way and at the number of items that were not wrapped and thrown into the container.

I carefully photographed the containers before they were unloaded and as each items damage was evident, took a picture. All the pieces that were not wrapped had deep gouges and scratches on them. One piece had a door broken in half, my box spring had a rip down the middle and piece of frames were missing. My upholstered furniture had tears in it, the bed that had the heavy table on it had a split base. In total 2 beds, a bench, a dresser, shelves, a nightstand, 1 desk, 1 couch and an entertainment center were deeply scratched.

I wanted to be reasonable in my request for damages for the furniture so for the worst of the scratches I asked a repair place what it would cost to repair. I did not ask for full replacement and for some of the items (such as the box spring, or the back of the bunkbed where the broken piece could not be seen) where I could live with the damage I didn't ask. The full estimate for repairing the damage was under $2000.

The response I received was that while they were apologetic for the inconvenience they didn't think their team's horrible packing job had resulted in the damage and offered a small amount for that. Their stance was it could have been caused by the shipping of the containers from one place to another. This is why I sent pictures so they could clearly see that the furniture was literally thrown in the container and not properly wrapped. Had it been properly wrapped and secured it would not have been damaged by the slight movement of shipping.

I've worked with 5 different movers in the last 6 years and have never seen such shoddy workmanship. There were more than enough blankets to properly wrap my items and the price of this company was higher than some of the others. It was EXTREMELY disappointing to see such a poor quality job and to not see the company take accountability for their actions.

I also just had the opportunity to meet one of my new neighbors. The idiots from the truck filled up her trash can! They couldn’t have mistaken it for mine as they left mine at the other house along with my patio furniture, gas grill (no tank), my bistro set on the porch and two huge area rugs. So now how am I supposed to get those to the new house??? I plan on legal action, so I’m not going to go into too much other detail here. I AM going to put them through the wringer.

I closed on my new house in March 2020 and hired another company to move my goods from storage to my new house. While unpacking my belongings, I noticed several issues. My washing machine had been sealed shut with shrink wrap for 9 months. The mold and mildew which grew and destroyed the washing machine door gasket required replacement by a repairman. Three crystal glasses had been broken. All of my silver plated flatware was missing.

When I filed a claim with AMS, I received the following reply, "All claims must be filed and received within 90 days of the move date. The move date of 06/12/2019 requires that we have been notified and received the claims form by 09/10/2019. All My Sons Moving is not responsible for any damages in storage after the moving crew has left the delivery site. Respectfully, your claim has been denied, for length of time and liability dropping when AMS crew members leave the storage unit. We trust you understand our position in this matter." He's right. Now I understand why AMS has an average rating of less than 2 stars. I hope this review persuades everyone who reads it to look somewhere else for a mover.

Now the day of my move, I was never given a time that the movers were coming. I called at 11:42am to inquire. I was told the driver would call me 30 mins in advance. At 12pm, I received a call stating the movers anticipate the current move to end before 2pm and they were already in VA Beach & they will be en route afterwards. 2pm came & went, I called AMS at 3:40 to inquire. I was told the movers had to drive from VA Beach to Newport News to drop off one of the movers. The movers finally arrive at 4:40. They start moving at 5:00. By 5:30, I hear a loud crash. They broke my 55inch tv.

Now to the billing, AMS charge a fuel charge, was $130. Travel time charge is flat fee of $109. $52 materials charge. WELL ABOVE quoted price of under $400. With those fees alone, there was NO way to meet my requested price point. For a total of $836 (that’s including the $100 discount). It was later discovered that AMS broke my second 55inch tv. This company is disgraceful & dishonest. They lure customers in with empty promises & a discount! Only to damage property & charge exorbitant prices!

No idea what the rest of the charges were since they ran my card before telling me the cost and I never got a complete itemized receipt. Hiring day labor off the street would have been a better choice. They were fast and the actual movers nice but that was a very expensive hour and 11 minutes. Next time I will look for honest local mover who needs a job, good reference and repeat business. I would say stay away. I rarely if ever give a review. This was just ridiculous.

4/10/2020

I have moved at least 10 times during my life and this by far was the worst experience ever. Movers had no clue how to move, how to pack a storage unit, nor did they care about my home. A 7 hour estimate turned into a 13 1/2 hour nightmare. It would have been longer, but I actually ended up helping them rearrange the storage unit and move a few items (large dressers) into the unit. I spoke with the regional manager and was promised a call back to discuss my concerns. I am still waiting for that callback. Avoid this company at all costs. They do not deliver anywhere near what they sell/promise!!

I've had so much stuff scratched from me moving it in my cars. These guys prevented all of that. I was surprised at the amount of stuff I put in boxes that came out of the house. I can see how a quote might be lower because you wind up moving more than you realize, but I was initially quoted a little higher and the final price wasn't as much. I can't complain. This made the move from one house to another so easy as everything was set up in my new house by lunch (aside from unpacking boxes but we color coded the masking tape so the right boxes are in the right rooms). This was totally worth the money. I will absolutely use these guys again. Especially if you're dealing with a piano, use them!

EXTREMELY RECKLESS! Tossed items off truck to ground. Banged up furniture & walls & floors! We asked them to be more careful and they became obnoxious & ignored us. They were RUDE, SURLY, & ARGUMENTATIVE. Then with HALF our belongings STILL on the truck, they DECIDED TO QUIT FOR THE DAY & tried to leave with our things! POLICE had to be called! There was a huge scene out front and finally they were made to bring the rest of our belongings inside. They kept sneering h making ugly comments to us as they spent the next hour just DUMPING & PILING everything in one room! They refused to carry the furniture into the rooms it belonged.

Later on we found they had actually SABOTAGED our items by deliberately pouring our cleaning supplies all over inside the packed boxes! And we discovered they STOLE some of our more valuable items! THIEVES! The head mover was covered in prison tattoos & definitely did not get rehabilitated in jail. He was VILE. I truly pity anyone who hires All My Sons Movers. DON'T SAY I DIDN'T WARN YOU. THEY ARE MOVERS FROM HELL. Don't believe me? READ THEIR OTHER REVIEWS. I wish my spouse had read the reviews on them before hiring them.

My guys get there on time and they show up and one reeks of weed and alcohol at 8:45am. The movers were good guys though but my son's furniture is broke and they admitted they did it. One was a $600 piece and they said they will only pay .60 pound which adds up to $12.00 for a brand new piece of furniture. Then I’m paying an hourly fee for one of them to put my son's bed back together and they lost the parts. So I call Tyler who is a TERRIBLE businessman, rude and Greedy. I ask for half of my $1400 fees for moving a small apartment to be returned and he does nothing but tell me to have my son sleep on the floor and his handyman will fix it tomorrow!

They will not unload your stuff until you pay the balance even if you don’t like the price! I was never told about a $156 gas bill on top of the hour transportation fee to go 5 miles down the road, then charged $119 to use supplies to “protect” my stuff which normal movers do for free! Please, please, please do not use this company as I should have read the reviews first. They say they are the official mover of the Miami Dolphins. Don’t fall for that one. They just paid enough money for that title.

That said, in order to avoid horrendous traffic, I drove across the City back to the old location and waited. Again, they did not show. Upon calling once again they gave reasons that their trucks were in two opposite sides of town and would have to put-off the move until the next day (the 25th). What? They definitely overbooked! — or, this company just does not care. The fact that I had to call THEM several times and didn't receive a truthful answer 'til it was too late with night approaching, is disgraceful for a company who's supposed to be service-oriented.

As just mentioned, I was forced to call them. They did not call or inform me of any changes in the delivery. I have to wonder how much longer I would've been waiting in the parking lot of the first location if it weren't for me making the call. Considering that by having to adjust my pre-planned schedule in order to take off another day of work, at my own expense, and subsequently miss two important business meetings was beyond bad —but to add insult to injury, my family member's medicines, caregiving, and scheduling were also negatively affected due to these Movers not following through as originally scheduled with the delivery of needed furniture items arriving at the new caregiving facility on the 24th.

I don't normally give reviews at all. But, in this case, if I can save one other future person or family from a repeat of this performance, I believe it's well worth my time. I would've have expected an apology from their manager with at very least an offer of a discount for THEIR obvious mistake, customer inconvenience and total lack of just simple Respect. Bottom line: The fact that they did not call me in advance of their BIG delay is bad business and ethically wrong for a service-oriented company.

—Portland Oregon area

After an hour of sitting around doing nothing, they called to tell us that they could do nothing more, we had to pay full price (including the hour of them sitting in their truck), and wouldn't unload our furniture until we paid. They then unloaded our furniture onto the curb, less than a block from our apartment, and drove off. We called back today to see if they would do anything to reconcile the situation and they would do nothing to help. Their slogan is "Let our Family Move Yours." At no point did we feel like family or that we were treated that way. Do not use this service as they do nothing to problem solve, don't hold up their end of the deal, and still charge full price when they fail.

They were there at 1:15 and I raced home Which started the whole thing on a stressful note then when I got there I forget the two guys names. It was two guys. They said, "All we’re taking is big items," but I told him I had boxes and other things. Then they tell me, "Oh well OK. You put $100 deposit and it’s $99 an hour plus I just elation or delivery set up fee." I have a same thing $100 and he was going to charge me if he had to tape anything or wrap anything. I was not told by Blake that there was a drive there charge of $100. I told him, "Good. I gave you $100 deposit."

I’m gonna use them for two hours so I only have to pay $100 because you already have $100 deposit so that’s great. He NEVER NEVER corrected me. Then when I got him on the phone he wasn’t friendly anymore. He was hostile to me and said he told me about destination charge. The movers were Ok but acted like they were doing me a favor and expected tips. So it cost me $326 + $40 for tip= $366 for 2 hrs of work. You SUCK All My Sons Movers and I’m gonna tell everyone to stay away from you on Facebook!

I will never use this company again. The charges that were added afterwards that was never explained beforehand was crazy. I got charged for labor in addition to the $109.00 and hour that I was already paying for which is labor. I will never again nor refer anyone here. The packers were fast. That was about the only positive thing I can say about "All My Sons". Maybe your son but not mine!! Oh and don't be fooled by their "we can take your clothes in the dresser, so no need to unpack them". They never stated they would be charging you for the wrapping of the dressers. A total rip off, be careful.

1st phase: Phone conversation: I gave them a call to get a moving quote. I informed them that I needed a quote with Packing and Moving – Full service along with a second pickup stop at the storage unit to pickup balance stuff and unloading at our house. All three stops are within 10 miles of each other. I also confirmed that their quote needs to include disassembly of furniture at the apartment, assembly of the furniture at the house. I requested that add whatever to assemble the stored furniture as well. They responded that They cannot give me an accurate moving quote without looking at everything that needs packing. We set up an appointment for the estimator to stop by at our apartment and give us a quote.

2nd phase: estimate and quote: The estimator came home. We walked the whole apartment together, Opened every closet, cupboard, kitchen cabinets, vessels, asked if we have anything heavy in the apartment or storage unit, noted the heavy items on the list. Then I showed him the boxes we already had in storage, and he promised to use our boxes and add the kitchen boxes (He specified that they will have different type of boxes that have additional thickness to protect our kitchenware along with wardrobe boxes to all our clothes can remain hanging).

Went ahead to tell me that they are an all employee company, every employee goes through a 1 week paid training on packing and moving. They will protect our floors and door frames at both locations throughout the house before they start the move and unloading. Received a quote from them the day after, after comparing it with 3 other quotes I received for very similar amounts I decided to go ahead to use ALL MY SONS since I met this person and they are an All employee company. I received follow-up calls and email from them after that till the day of the move.

3rd Phase: The day of the Move. 4 good gentlemen showed up to start the move. Protected the entry door and put down some runners to protect the entrance. We signed all the required documents to start the move. Then the lead foremen told us, they did not know anything about packing; they were told everything will be packed and ready to move. They did not bring any packing material with them. We clarified things with the office, that there was some miscommunication at their end, so there was little waiting around, talking the phone and figuring our alternate solutions to keep going. They started the packing with OUR moving boxes. Their management showed up an hour later with a few more boxes to pack and a few wardrobe boxes. Here on out are all the things that went wrong.

6. It took them close to 5 Hours to pack and load a 2 bedroom apartment.

4th phase: Storage unit. Reached the storage unit to realize they have not left enough space in the truck to pick up items from truck. They had to unload the whole truck and reload it back to fill the truck more efficiently to make space for items from the storage unit. They dropped boxes in the storage unit (yet to assess the damage). Completely damaged (beyond repair) cloth wardrobes while trying to move them. It took them 4 + hours to load a fully packed- half full 10 X 30 storage unit.

5th phase: Unloading at the house. Now at the of the day, I do sympathize the mover were extremely tired. There was no protection put on the house floors are frame etc. during the move. At this time the management called us to demanded payment for the estimate amount plus 40% or the item will not be uploaded. We had to spend time with the operational Manager and his boss trying to understand the huge jump in the price mostly caused by the increase in labor hours due to all their inefficiencies. The amount for packing material was twice the amount as estimated (despite of using our boxes). They gave us a $100 discount, we has no choice but to pay this inflated price to keep things moving.

At the end of the call, we were informed that they are going to be charging us labor for their men for the time we spent trying to understand the price increase and they have 2.5 hours left on the clock to unload and they will charge us any time they go over. End of the day, we had no furniture assembled. Forget the stuff from the storage unit, not even the furniture they disassembles at the house. I had to call them 3 time to get the final invoice receipt from them.

Day of pick up. They started out being late. 9am came and went and after several attempts to contact them, I finally succeeded only to be told that the GPS shows they were 15 minutes from my house. Four min. later I receive a call from one of the guys ON the truck saying they are giving me a courtesy call and that they had to stop at Dunkin' Donuts for breakfast and use the restroom and are 40-45 min. from my house and that they would arrive at 10am. At approx. 10:03 they showed up. Five full minutes went by (10:08 now) before they exited the truck. Two of the guys immediately got in the back of the truck and started horsing around (all while billing us in 15-min increments). They literally threw all of our belongings on the back of their truck (26'... which is MORE than ample for moving a 3-bed/2-bath single-story house).

For starters they left 7-vehicles-full worth of belongings (one being a minivan and another a full-size pick-up truck (not very small vehicles)) at the house because they couldn't fit anything else. By the time they left we had one hour before house buyer was doing a final walk-through (we had everything packed ourselves - all they had to do was put it and the furniture on the truck) to get the remaining items somewhere which ended up being in several friends' garages (based on space) for 2 days. They needed to store our belongings on the truck for two days which is when we were closing on our new house.

The next day, I was emailed a bill that included a total bill minus deposit and what was left owed. They tacked on an extra $550+- to the quote. The following morning (day of delivery), they were to arrive between 8:30-9am (set up at time of pick up two days earlier, but was told the day between that they never set up a time for delivery and that the office manager (which turns out to be the only other person in their "office") was conveniently out-of-state at a conference, but was settled that they would be there by 9am after having to reschedule our house closing due to their incompetence). At 11:19 am, they still had not arrived and so began a barrage of phone calls... again.

At 12:38pm they finally arrived to unload. They opened the back of the truck to reveal a HORROR SHOW. Before getting into that though the "office manager" calls and says (in as rude and condescending of a voice as he could muster) says we have 5 min. to pay the bill or he's having his guys lock up the truck and drive away. Fine, I go to pay the bill only to be yelled at over the phone that he had not sent us the bill yet (mind you, the day before I was emailed the bill with total due) and that he was working on it right now. He sends the bill to his guys, refusing to send it to me and I had to take a photo of the (broken) tablet screen with as much of the bill showing as I could and revealed that he had tacked on yet another approx. $300. They proceeded to unload the horror show.

Dinette table with granite top... crushed. ALL legs broken off, granite top snapped in half only held on by the hardware from the base. Antique extending drop-leaf table - whole base crushed - legs on 2 of 3 of the bases broken off and 3rd base cracked all the way up to the tabletop. Antique dresser- one drawer face broken in thirds and placed in other drawers to hide it. Marble stone desktop inlay snapped in half plus smaller pieces. Spokes on bike tires snapped in half. The list goes on and on. We got estimates for what could be repaired and what would need to be replaced (stone can not be repaired of course) came out to just shy of $5k as well as the obscure mark-up in the bill (that they refused to send me) came out to a total loss of just shy of $6k.

I was moving from a 1 story 1917 sq foot home to a two story 2048 sq foot home. They said they'd arrive between 8 and 9 and with 3 guys. They came closer to 9 and only had 2 men. The quote hadn't been updated in the system so they refused to move the boxes at first. Called the office and got them to say yes move everything. They loaded up the truck and didn't get to the new location (and with only part of my items) until 3 PM! I ended up having to help carry things up the stairs myself and when they left, two of my kids' beds weren't even put together (it took them until 8 PM to unload).

Then, they went back to get my fridge, kitchen table, washer and dryer and some wall art. I get a call from the office saying their guys are now off the clock and I had to wait until the next morning to get the rest of my things. The office then says they are going to charge "per the contract" the extra 10% over the bid because of all the extra hours the men put in... Well you only sent 2 guys not the 3 you contracted. They did waive the extra 10%, but did nothing else to compensate me for this very UNPROFESSIONAL move. I also have scratched walls in my stairwell of my brand new home and my king bed frame is nicked and scratched as well. I would NOT recommend this company to anyone, unfortunately.

Then moving day arrived. The movers showed up promptly at 9am (good sign), unfortunately they wreaked of ** (bad sign). Before they do anything, the leader of the pot heads tells me that I should call the company and cancel the move, and that they will come back with their own truck and do it for cheaper. I tell them that I don’t feel comfortable with that, so they get started. We immediately noticed how slowly they were moving. The office had told us the move out would take about 4 hours. It already seemed unlikely, based on their lack of urgency (remember the weed).

About 2 hours into the move we hear glass shatter upstairs. They had broken the chandelier in the upstairs hallway. I then had to stop what I was doing, go to their hardware store, buy and install a new chandelier. Fast forward to 3:30. 6 ½ into the move!!! They inform us that the truck is full and they can’t fit anything else in, while we still have about 25% of our stuff still in the house. I then have to take them to the new house to unload just enough stuff so that we can fit in the rest of our things from the old house. And of course when they show up at the new house they are freshly stoned again. By the time everything was finally loaded it was 6pm. Our move out had taken 9 hours for a 4 bedroom house!!!

Day 2. The movers arrive promptly again, but informed us that their manager was demanding payment in full before they would take anything off the truck. My wife spoke with someone named Keith, and explained that she thought it was ridiculous to demand payment before the job was done, but agreed to pay. I will just fast forward to the end of this day, and list all of our property that they damaged during the move in. (I have pictures for all of it in case you think I’m exaggerating.) Major holes and damage in drywall throughout the house. (Need a painter for that.) Parts ripped off of our dining room table. Leather headboard to bed with multiple rips (Unfixable). The front of my child’s desk was ripped off. All of our beds were put together improperly with many screws missing. Our bed frame uses 10 screws to secure it. They only put back in 2!!! Not kidding. All of our outside furniture was left in a pile by the back gate.

When all was said and done, the movers caused over $6000 in damage to our property. The worst part was when I reached out to Jason ** (The guy who was happy to take my money) to tell him what happened, he never even got back to me. My wife spoke with Keith again and he just told her to fill out a claim form, and submit it to their claims department. Yes, this happens so often with their company that they have a whole claims department. We filled out the form, and submitted all of our pictures, and after 30 days of waiting, they finally got back to us with an offer of $176. So after we paid them $3000 for the move, and they caused $6000 in damage they offer us $176. Wow!!!

So I say to you All My Sons Moving Company, keep your $176. My hope is that you will need it when people read this review and decide to get their moving services elsewhere. Moving is one of the most stressful things you do in your life, and your company made it so much worse. You violated our family, and should be ashamed of yourselves for doing absolutely nothing to make it right. You company is awful. I will also be reaching out to the authorities to let them know to be on the lookout for All My Sons moving trucks, as their drivers are probably stoned. To anyone reading this review, please do yourself a favor and find a different moving company.

I could go on and on with additional details about this horrific experience but I'll just surmise it with this. Upon opening our boxes (once they were eventually delivered) we began to find item after item that was broken to pieces. They literally destroyed an entire bookcase, broke legs off of furniture, destroyed priceless glass items, broke Christmas decorations, shattered multiple items, etc etc.

If it ended there this story would be bad enough, but one additional detail is VERY important. Do NOT trust that the quote they give you is the price you will pay! After giving me a quote for $1,398.00 and charging my C/C for that amount, when they arrived to deliver my goods they then tried to extort another $1,250.00 from me and they refused to unload the trucks until I paid them more money!!! Of course, I refused and it turned into a nasty argument, and I had to demand to speak to a supervisor before it could be negotiated down to a more reasonable amount. But the fact of the matter is - DO NOT believe the amount they say it's going to be. I would not recommend this company to my worst enemy, much less any one I cared about. Take my advice and steer clear of this company.

The move started out "ok" for the most part. The crew was 3 young guys; on time, courteous, and friendly. When they arrived, I showed them through my home and highlighted my most valued/irreplaceable item so they would know to take special care of it. The crew got to work and started taping the furniture. Cardboard was used to protect glass doors and then the items were wrapped in the moving blankets. No complaints thus far. When they started to load the mattresses, I asked about mattress bags that I had requested over the phone and was quoted. No mattress bags were on the truck available to use.

Because I would be living in a hotel, I could only take limited necessary items so many of the dressers still contained clothing. In previous experience movers like to remove the drawers when moving the item and then replace them when loaded to help reduce the weight. This didn't happen as entire dressers were wrapped in plastic and then furniture blankets. The guys seemed to be able to manage them with no problems so I let it go. However I did observe that they were set down on a side vs. upright and even one was upside down. Several of the dressers are 60+ years old and have decorative wood trim on three sides as was the style back in the day. This would not make the top a flat even surface, but items were placed on that end nonetheless.

The truck was finally loaded about 2 pm. I offered that it would be a good time to break for lunch and then we could meet up at the storage unit location (less than 5 minutes away) for the unload. At this time one of the crew members indicated they were fine to keep going while another commented that they didn't have any money for lunch. I had already withdrawn the cash for their tip so in my generous spirit I offered to give it to them early so they could have lunch.

An hour later they met me at the storage unit location and the unload began. One of the first items they unloaded was one of those over the toilet bathroom storage cabinets. Two of the legs had broken off during the drive and one of the crew was trying to tape them on with the packing tape. It wasn't working and I wasn't going to use something taped so I just told him not to bother trying to fix it any more.

At one point I noticed my upside down dresser set on one of the loading carts outside the storage unit. I did not see when it was placed into the unit as I was going back and forth between the unit and the truck and to make sure the door was open. The storage facility was a secure facility and a code had to be used to open the doors unless the motion sensor inside was triggered.

When they reached the "attic" portion of the truck where most of the boxes were located, I heard a commotion as apparently a stack of boxes fell on one of the crew and to the floor of the truck. As the boxes were loaded onto the hand truck I noticed boxes marked fragile upside down or small boxes stacked under larger heavier ones. So the unit was filled with space to spare and we reviewed the bill. I was credited for the cost of the mattress pads that never were used.

Fast forward two months to moving day and unloading the storage unit. Thankfully I trusted my gut and went with a different company I had used before. As we unloaded the storage unit we discovered dressers stored on top of others and also upside down. I filed a claim with AMS and it has been denied claiming they aren't responsible once their truck and crew left the storage facility.

On April 29, 2019 they sent 3 very young, inexperienced young men and 1 young woman. (est. age 18 - 20.) They wrapped very little of the furniture and they were not experienced to move the heavy items. As example they wrapped 6 large glass shelves together in nothing but shrink wrap. Nothing in-between the shelves or over them - only shrink wrapped. Large, solid wood cabinets and armories had no wrapping or padding at all. Some items again, ONLY shrink wrap. The young women even cried about mid-point of the process and said, "this is too much".

On May 13, 2019, I filed the claim, the claim form reads that they will come out and evaluate the damage. It requests the weight and value of each damaged item. I am not an experienced mover and only put in rough guesses of weight as it states that someone will come review the damage. I sent pictures with the claim. On June 17, 2019, I received a letter from "All My Sons Moving and Storage, LLC ("AMS")" offering $567. It also indicates that they would ONLY pay based on weight.

This is not an acceptable value. Had I known that they expected the consumer to know that actual weight of each piece of furniture and there would be NO regard for value, I would have selected a different company. Moreover, I would expect the company to review the claim form to confirm actual weights based upon their experience. I feel that I have been completely taken advantage of and AMS completely misrepresented their services. I have tried to contact them upon 4 separate occasions. Each e-mail included 4 individuals at All My Sons Moving & Storage. They have been completely unresponsive.

Before my move, I was contacted to confirm my move and advised the total I was given was just an "estimate". This is where the games start. I told them the price was the price and I was not going to be hijacked to pay more at the end of the move. I had moved a majority of my own things, I had professionally packed a vast amount of the items in my house so what was left was the large furniture and home accessories (mirrors and pictures, etc.). I was told I had the first move of the day, 8:00 or 9:00. The next call was to say my window was now 8-10:00. The truck did not show up until 11:00 which means I lost several hours of daylight and would be unpacking in the dark which I wanted to avoid plus rain was expected in the late evening. The movers consisted of 4 20 year old's. All with ear buds in their ears. They started to load the truck and even commented on how it was easy because of all the work I did to prepare.

This is where it all went HORRIBLY WRONG! While I was doing other things, I expected them to know what they were doing without me babysitting them. Once the truck was loaded, we headed out to the new location. Now it's 3:30 and traffic will be at it's worst. When we reached my new home, it was dark and as I feared rain drops were coming down. Something shifted with them, maybe tired because I bought them lunch. They were unorganized and thought they would just drop boxes in the garage. Thank goodness I had help on my side so they could be directed to take the boxes to the appropriate locations which were clearly marked on each box along with the word FRAGILE. I saw my mattress leaning against the wall with multiple areas of black dirt on the corners.

I then realized they did not put them in the mattress cover or even padding, just some stretch wrap which moved off the mattress when it was getting pushed around the truck. There was not one piece of furniture that was not scratched, dented or broken due to the horrific packing they did of these items. Expensive mirror's were placed in boxes without any padding or wrapping along with fragile paintings. My frames were scratched or the canvas was scratched after again shoving 5-6 pictures in a box with nothing wrapped around them. My iron bakers rack has multiple scratches in the iron, my home office desk has a huge chuck of the wood broken out of it. I could go on and on with the damage.

The most heart breaking was a custom picture which was ripped in two places and the response I received after I voiced my complaint about the carelessness of their packing was "this is why we don't like to take fragile things" WHAT "PROFESSIONAL" moving staff or company would utter such words. This will be the first time I have to now take time to file a claim which will in no way cover the loss and heartache I feel of my home items being destroyed. I won't get into how badly the walls were damaged at the previous home while moving out. I had to pay my contractor extra to patch up their mess which is why my furniture looked as it did.

As I continue to open boxes, I find more and more damaged and/or broken items. Some which I cannot replace again. I am at this time strongly feeling I am missing some boxes as I am not able to find my items which I know were packed by me and should have all been together as they were marked for the same location.

I would HIGHLY RECOMMEND NOT USING THIS COMPANY unless you want all of your things ruined or a bunch of kids moving you! They lull you in with the great words, the binder, their community work and even the follow-up phone call to state they hope they proved they can have the business and then to thank you because at the end of the day, it was all a BIG LIE! And I the customer now must bear the responsibility and feel the loss of my home items being destroyed by careless children who All My Sons try to pass off as professional movers! And they were not CHEAP! Which is even more devastating. When you pay over 2100. you expect a certain amount of expertise and care with your home valuables and more distressing is that I tipped them and then found all the damage to my furniture and home accessories. WORST MOVE AND COMPANY!

I called the next morning to ask if anything was left on the truck and they said no. I began to look through every single box and quickly realized our brand new Kitchen Aid convection toaster oven was missing, and three cases of 120 blu ray and 3D movies were gone!!! God knows what else. The company denied it. I filed a police report and they still denied it and the manager was a jerk. We went through their claims department process only to be offered a weak $390 (their second and final offer) which didn’t even cover the damages, not to mention all of the stolen items. Their offer was insulting. We filed a law suit and the company was served, today makes 30 days and they have not responded. Now we are taking it to higher court to have the judgment issues and they will have 10 days to respond before an execution of property is issue. DESPICABLE!!!! DISGUSTING!!! Justice must be served.

When I disputed this claim with my bank they falsely stated that I had called with additional moving requirement that added to the price. No such call was made. In addition, my written contract stated no extra work could be done without written consent from both the customer and the mover. They provided no written statement because no additional work had been performed. They had their receptionist state that I had called and given her permission. What would you expect her to say if she wanted to keep her job with the company. Their business practices should be investigated. There are too many customers having the same problem that I did. Common Sense prevails, had I agreed to an additional charge why would I be fighting to have my money refunded. Quote, touch not my anointed, do my Prophet no harm.

After the they finally made it to our new house the manager called and give us an outrageous total but told us we were not charged for the five hours and the corporate office would process our complaints and credit our money back within 7-10 business days. We never got our money back. They made up an excuse about the truck being rented but as a company you're still responsible for the truck and our property. Please please please use another company. If you are one of the lucky ones and you had a great experience, I am happy for you.

Besides their FAILURES and inability to complete the job, they DEMANDED $1300 more than the bid and THREATENED to hold my goods until I paid!! They told me that they have gone above and beyond because they loaded stuff that wasn’t in the quote???? Like it is my fault their estimator can’t friggin estimate!! I told her I needed my entire house moved, my reasonable understanding is that she would have been able to (somewhat) accurately estimate.

They didn’t take any care to protect my goods or my new home. Broke items, damaged items and GOUGED my new floor In several places! There are MANY MANY more details, including one of the movers telling my wife and I that he has "reached a higher mental level by practicing semen retention" and "redirecting his chakras." SERIOUSLY!!! Summary: these sexually harassing, bait and switch, reckless, rude, incapable, jerks will lie to you to get your business, not perform, break your stuff, screw up your house, hold your items hostage until you pay 30% more and leave without a care in the world..

However after I contacted a supervisor after they left pictures of damage weren't turned in and the Supervisor was not empathetic nor did he ever call me back to rectify situation. I was charged $707 for one bedroom and couch set move. I have emailed the operations manager twice and called multiple times and he still hasn't returned my call. Do not do business with this company.

Anyway, I won't go on. But she made feel terrible all the while I was paying a hefty price tag for this service. As mentioned, technically the job was well done. I'm just not sure I could recommend the company whole-heartedly until some customer service improvements are made. I sent an email to the company about my experience, but I have yet to hear back.

They demanded an additional $2,000.00 - yes a TOTAL of over $7,000.00, and would NOT unload OUR furniture which we had already paid for unless the additional $2000.00 was paid. My husband had, however, gone to the bank to withdraw cash for tips for each guy as the day 2 guys promised to deliver the goods, and we were happy with them. So they waited until my husband arrived and asked him to sign for the additional payment if not the furniture will not be unloaded. The boys were good and there were a few who were hardworking and respectful. The lead guy wasn’t as respectful and joked with my husband. And then, they couldn’t put the office furniture together as they had broken 2 of the office desks.

So our office was left with broken furniture and didn’t have the decency of moving the broken furniture to the garage. After over a month of going back and forth with emails and phone calls with the manager, my husband and I decided to move the furniture as we couldn’t get to anything in the office. We also noticed a pair of shoes, 2 bottles of wine and my husband's tool box was missing. After several requests from manager for photos of a few broken pictures and a lamp including the desks, the manager refunded approx $325.00. My husband doesn’t remember exactly how much was refunded hence the approx.

We moved in April and the refund wasn’t sent until end August. This was unacceptable, however, we had no choice but pay or they would not unload our furniture. We are extremely disappointed. Over $7,000.00 to move for just 2 senior citizens? And my husband is a Vietnam era veteran - this is how he is treated? We didn’t have much of a choice but pay or we would not get our furniture. They are from Atlanta Georgia All My Sons. Disappointed.

Worst of all, they finished by 10pm to 10:30pm. But estimated a 1am completion which overcharged, and they didn't refund the difference after they completed. You are forced to pay before they unload the truck, based on the estimate. You assume that if their estimate is wrong that they will correct it. Amazing how fast they can move, when they will get paid on the estimate time. Additionally since their estimate took it over 8 hours, they doubled the charges for the last 30 minutes, which was 30 minutes of the estimate. I had moved 50% of our items ourselves, and there wasn't that much to move, about 1/8th the truck space was used. It should have cost no more than $500 for that move. They billed $1350 and gave $100 discount. Not much of a discount when they overestimate the unload by several hours.

My time wasted, I could have gotten other stuff done. The guys time just sitting. (I wasn’t charged for this time - NOR SHOULD I HAVE BEEN. But they say “we didn’t charge you for that time” as if they did me a favor.). Once we arrive at my storage destination. They want me to settle up the bill. ALMOST DOUBLE what I was quoted or expedited even adding in a cushion for packing materials that would be used (mirror cartons, shrink wrap, tape). Finally spoke to the manager, Jeremy who said he would take care of me. Brought it down some. But not nearly enough. And when I really process the conversation he didn’t care one bit that I was unsatisfied and frustrated.

I was hoping to use the same company for my long distance move in a couple months but I will absolutely NOT be using All My Sons. EVER. Hidden costs. Inaccurate estimates. I just had this same move done a year ago (actually house to house instead of to a storage unit and it took a lot less time and cost A LOT less money). I should have just the same company. But I was hopeful. I should have listened to my guy after the first bad experience at confirmation.

One of the movers looked like he just got picked up off the street corner somewhere and moved slower than my 83 year old Grandmother! He was totally unprofessional and useless (which wasted more time). They finally got my stuff out of storage and got to my apartment. Yes, it was on the 2nd floor, however the stairs were INSIDE my apartment...no winding staircase, just one flight straight up. At this time I saw the estimated total which was $900! WTF??? I spoke with Tom and told him everything and he said the best he could do was 10%. You wasted my entire day, sent me 2 workers and a crack-head, and all you can do is 10%??

So I'm watching the team move my stuff in and the slowpoke (I'll be nice now) stops several times to try to strike up a conversation with me, including reading the tiny wording on the pocket of my t-shirt (wasting time). After a while I notice it's only the driver coming upstairs. I look around and slowpoke has disappeared. When he reappears a good 10 minutes later he smells of smoke. HE TOOK A FRIGGIN SMOKE BREAK DURING MY MOVE!!! (Wasting more time). After all is said and done, it's near 8:00pm before they finish my move. 4.5 hours for 10x10 move!! Ridiculous!

The next day I send an email response to the invoice and end up speaking with Tom again. He tells me that he gave me a $100 discount, which I still think is unacceptable, and mentions that he's likely to get in trouble for doing that. I thank him for doing what he could, and he transferred me to Jeremy. Let's just say Jeremy could care less about anything but business profits. I tell Jeremy everything that happened and he flat out asks me "well, what do you want from me?" I tell him the least he could do is refund my deposit. He tells me, he wont do that.. On a $900 move they only make $100 profit. I tell him, that's not my problem. You wasted my day and sent me cruddy service. I should be compensated for it.

When I told him about the slowpoke, whose name he didn't even know, he first said "really, that guy usually brings me 5 stars". I told him, "well he didn't today!" I told him about the smoke break, and he said this was the first he heard about it and if he knew ahead of time he would've taken them off immediately and sent another guy on Uber. My thought "that would've taken more time and more of my money!" At the end of the conversation, Jeremy disagreed with everything I said and felt there was no error in his team. He felt they did their job and were compensated for it. When he saw that Tom had given me $100 off as opposed to 10%, he said I was lucky and he wouldn't have given me that, and that he would have to speak to Tom about it. I will never in this lifetime or the next, use this company again. Absolutely the worst!

I had used them before with excellent service so it was shocking. They wait until truck was fully packed to tell me they have a new policy. You pay by ‘their time estimate’ not actual time now so I was trapped into signing it. They overcharged me 420 dollars. I have called multiple times to get it back. No luck so now I have to report them to Better Business Bureau. Stay away. Their new time estimate policy entraps your belongings so you are forced to sign. Even worse one mover smoked in truck with my belongings. We do not smoke, and the driver moved his bowels in our bathroom and did not flush! Disgusting. I tipped well despite that which makes me more angry at how I was treated and way overcharged.

A) They sent 3 guys and a truck and still couldn't manage to move a 1468 sq foot house. They said my bill was $1240 after 5 hours, and they had not even touched my garage. They said it would cost me another $700 (??) to finish. The lady who booked my move implied it would take just 3 hours and the movers were "very fast". No. They aren't.

B) There was one thing of value in my dresser (new Airpods in the box), and they are missing. Just one thing of value. And it's gone.

C) They HID (like children??) a 6 month-old 60 inch flat screen TV they damaged in an out of the way closet, unpacked, facing the wall. They managed to scratch the ENTIRE length of the screen. Then they managed to punch a giant spiderweb crack into the middle of the screen. It's like they did it on purpose, I swear. It's like they keyed my TV, then fast-pitched a baseball into the middle of it. Then they hid it. Like children. After they promised to pack it up professionally and take care of it.

D) When I called to ask about the price, I told Mickey in the Denton office I was going to give them a chance to make it write before I posted this review on multiple sites, multiple times to make sure people knew how bad they were. Mickey said he would talk to his supervisor Zach. No call back from Mickey. When I called Zach, he immediately dismissed my concerns and it was clear he was not going to help at all. I called Customer Care and asked for Zach's boss. All they kept saying is "you filled out a claim form for the TV, you don't need to speak to Zach's boss." They hung up on me. I finally called a different All My Sons regional office and they gave me Vic DelFonzo's (sic) name - he apparently is some sort of regional VP. He was more concerned I had a heated exchange with his employee Zach than addressing their horrible job. He said he would call me back at the end of the day. No call back from Vic. THIS COMPANY DOES NOT CARE. Look at the reviews. They couldn't care less.

E) The movers themselves said that their people are horrible at estimating jobs and it causes them problems all the time. Then they offered to come out the next day and help move the rest for a cheaper price if I rented my own UHaul. That's the kind of operation they're running there. Guess what - never heard from them again, too.

F) As in the grade I'm giving this company. You had ONE job. Move my stuff. Move stuff from a house that is not much bigger than many apartments. Move it quickly, move it without damaging or stealing anything. Move it for a fair price, like the many other companies are able to do in the Metroplex. Instead, you don't finish the job, you don't address customer complaints, I haven't heard a single thing about my claim for the TV, and I had to pay one of your competitors (AB Moving) $400 to finish my move. And they did it perfectly. PERFECTLY.

I'll update this review if they ever pay my claim for the TV. But I'm not holding my breath. Reading some of these other reviews, I can tell that All My Sons Moving decided that as long as they can overcharge people, they'll stay profitable no matter how many bad reviews are written about them. Folks, business doesn't work that way. Bad reviews has a ratchet effect. Pretty soon enough of them pile up such that NO ONE wants to use your service. Pretty soon the short money you went for today won't outlast the long money you're going to lose tomorrow. Pretty soon, All My Sons Moving will be just another cautionary tale about a business who didn't care, and then lost any chance of redeeming themselves to the communities they serve. They'll be out of business, and people like Mickey and Zach and Vic Delfonzo will be out of a job.

All My Sons sub, showed up, I signed the contract and THEY LEFT! Contacted All My Sons who would only say, "Nothing I can do but refund your deposit and I have already done that. Not my problem that this happened or that it will take 3 - 5 days for you to get it.". I asked for a crew to move me on Saturday. I was told they had no appointment available as they had committed to those scheduled. The manager I was speaking with had no response when I pointed out that I was a scheduled appointment as well. So All My Sons left me on a Friday night not moved at all. I had to be out of my apartment and into the new one by noon on Saturday. They had no compassion or empathy for the situation.

After luckily and graciously finding a company earlier Saturday morning, I was able to find a company who moved me on Saturday. Their crew asked at the end of the move who I had originally booked. When I told them, I was informed that All My Sons ALWAYS over books. PLEASE - DO NOT USE ALL MY SONS MOVERS!!!!!! Based on my experience I am confident that the other poor reviews are true. You will not have a positive experience if a crew even shows up!

Then, they are late 2 hours on the agreed upon time. (No reduction for 2 hours of OUR time) The packing man did do a good job of packing our boxes into the moving containers. But they had a “trainee” with them for which they should’ve given a discount. He scraped and scratched my floor (providing NO protection) and bounced my boxes right down the steps. We found numerous broken glass items upon unpacking the next week. Had we had any other immediate alternative for that day, they would have been fired.

How this company has managed to stay in business is from suckers like us. Very, very overpriced especially with fuel surcharge which other companies don’t charge in such a outlandish way. Ridiculous that it is for the total price of bill and they don’t tell you until the last week when you are committed. No protection was put over any floor or thresholds. Indicated maybe 3 hours, but actually bill was much, much higher. I would never hire this company again. Unfortunately, moving doesn’t happen that often, so getting burned by this company can only be benefited by other realizing how bad their business is.

3:30 pm I do not see or hear from them. I call at 4 pm and they say they are looking for a weigh station. 5 pm I call again and I get the same story. I call the company and ask for an explanation and I'm told they have to weigh the truck so they will know how much to charge. 6 pm I call again and get the same story. 7:30 pm the supervisor called to say they were on the way. I tell him the storage facility closed at 9 pm, I don't know where they are, nor how long it will take to unpack the truck. A one day move has now turned into a two-day event. The second day I'm called at 11 am saying they canned find a driver and once they do they will be there. The crew finally gets there at 2:30 pm. They open the truck and my items begin to fall out the truck onto the ground.

I end up with three TVs (55" & two 65") broken, box spring ripped, entertainment center destroyed, bookshelves broken, boxes destroyed, antiques destroyed, dining room table damaged, and a damaged storage unit door damaged. The so-called "professional mover" did not know how to pack a storage unit and got the door stuck. Had to hire a contractor to get the door opened. They requested a claim form to be completed only for them to offer me $381 for damages!! This company is a scam!! They admit their employees are at fault but do not want to pay!! I am now out of thousands of dollars (the cost of the move) and all the money to replace my items and have another company to repack the storage unit correctly. DO NOT WASTE YOUR TIME OR MONEY WITH THIS COMPANY!!!

All My Sons required us to agree to a $219.00 per hour charge for 5 men and trucks beginning when they arrived at our house and ending when they completed folding their blankets and putting up their equipment. They told us they could get the move completed in 1 day. Based on our experience, we budgeted for 1 1/2 days, which is what each of the previous moves took to load and unload our household. They would not provide a firm price for the move, citing that local moves under 30 miles required them to price by the hour. Additionally, they wanted a 15% "Fuel Tax" (whatever that is). We were never offered a contract and only agreed with the email that detailed their charges.

Prior to the moving date, we moved two 16 foot trailer loads and at least 5 truck bed loads of bulky items, our whole kitchen, all our hanging clothes, exercise equipment, and much of our storage shed lawn equipment and tools. We also packed the entire household in boxes we purchased. The only thing required of the movers was to pack and unpack the trucks.

They arrived with two 26 foot trucks. I told them immediately that they didn't have enough trucks. We walked through the house to give them an idea of what we were moving and they proceeded to work. We provided sodas and water throughout the days and lunch and dinner each day. Each day means that we provided for them all THREE days of this ordeal. The first day they worked 13 hours. Up until 6:30 pm their boss kept telling us that they would be finished that evening even though it was apparent that there was no chance of that. The crews were not hustling. They went through over 24 canned sodas by noon and seemed more interested in chatting than moving.

By 6:30 their boss (who never once stopped by to see first hand how the job was going) committed to moving what they could load by 9:00 pm. At 9:00 pm, they closed up the trucks and left. I was devastated. I walked through a house completely trashed with paper, soda cans, and at least one additional truck load of items that I supposed we would have to find someone else to move for us. We had to find a hotel that would take us and our dog for the night. We hadn't budgeted for that.

The next day, they arrived at our new house at 8:30 am (Newport News office is 15 minutes away). They offloaded with 4 men as one man was called away for another job. They worked until around 7:00 pm this night. Again, drinking sodas and eating our provided lunch. At 8:00 am I contacted their operations manager and demanded a meeting with him and his salesperson at 9:00 am. I was detained and met with the operations manager at 10:00 am. He would not allow the salesperson, our only point of contact during the sale of the work, to attend the meeting. He talked down to me, pretending to be overly important by telling me his role in turning around lagging operations. I was not interested.

I demanded that they get the rest of my household moved immediately and he complied by scheduling for the following day one crew with 3 men and one truck at a reduced rate (charged for 2 men). He also agreed to reduce the 15% "Fuel Tax" to 5% for that day. I asked how he could possibly schedule his business if he had so little idea of the time it would take to complete a job. His response was that he was renting his people and equipment and it didn't matter. I contradicted him to say that we weren't renting anything, but paying to have our possessions moved from location A to location B as safely, efficiently, and carefully as possible, which in my opinion wasn't happening.

Finally on the third day, the crew of 3 men arrived at the old house at 9:00 am to pack up the rest of the house. They packed and left by 3:00 pm and were unpacked by 8:00 pm. Because of the 3 days and late finish, we missed a Thomas Rhett concert and lost the opportunity to sell the tickets, losing about $200. Broken items: one of the posts on our Ethan Allen 4 poster bed, several irreplaceable heirloom plates, several dishes/platters. We had no damage in any of our previous 5 moves. Some of the damage could be attributed to our own packing. I'll admit that.

Cost: All hours above 8 in a day incurred a 1 1/2 time OT rate that we weren't told about. The only information we received was regarding the $219 rate per hour from start to completion. So, the first day they worked 5 hours overtime at a rate of $328.50 per hour. The second day they worked about 4 hours OT, and the third day about 3 hours OT. Had we known of the OT rate, we would have limited the work hours to 8 per day to limit our exposure. Overall, this move cost us $7800 to AMS, $220 for a hotel, $200 in lost tickets, $250 in meals/drinks.

Final Comments: We contacted the home office for All My Sons Moving Company in Texas twice. I've spoken to them twice and sent 3 letters detailing our experience and requesting some restitution. We have received no response. This review is being written in September 2019, a full 3 months after our move and a good 2 months since our initial attempt to resolve our issues. What we have requested is refund of nearly $1,000 in "Fuel Tax". This was not collected as a tax, and was egregious considering the move was 30 miles.

We have requested a refund of 1 1/2 days labor including all overtime. The rate quoted was $219.00 per hour with no mention of a revised rate after 8 hours per day. We base this request also on our experience with 5 previous moves of the same household items. We request reimbursement for loss of use of the tickets ($200) and the hotel room ($220). All told, we'd be happy paying about 1/2 what we were charged. That compares well with what we paid on previous moves. Recommendation: Based on my experience with the Newport News, VA office and the home office lack of communication I will never recommend All My Sons Movers to anyone and will actively seek to disparage anyone from using their services anywhere in the country.

My furniture was damaged. Floors scratched. Items put in boxes with no wrapping. I went to move a box to unpack it and it fell apart. Conveniently, she represented that she’d be with me “all the way” but had the day off when I reached out to her to express my concerns about how the move was being conducted. I left a negative review on HomeAdvisor and received an outreach from their corporate office in TX. Again, promised me the moon and the stars in terms of resolution...but nothing but empty promises.

This moving company is a nationwide company and the majority of their customers have nothing but negative things to report. They do NOT treat your property with care and they make no effort to correct the issues after they have been reported. RUN!! DO NOT HIRE THIS COMPANY TO MOVE ANYTHING OF YOURS. THE WORST MOVING COMPANY I HAVE EVER HIRED!

We were initially going to use Atlanta Peach Movers (which was cheaper) but because the person (Michael) sent to provide us an estimate did such a wonderful job selling this company we decided to pay more for "superior" services. I wish we had used Atlanta Peach Movers. On packing day, I called the office three times to speak with a manager. Each time I was told that a manager would call me back and that never happened. They did not have the appropriate packing materials and could not finish packing our belongings because they ran out of supplies. I would not recommend this company to anyone. They are expensive and the price you pay does not reflect the service provided. I wish I could go back and use another company. We really did our research on this company and was extremely disappointed with the service. Do yourself a favor and find a different company for your packing and moving needs.

The driver and head guy was named Randy. They never used runners on our floors or pads around the door frames to protect them. They did heavy damage on the beautiful hardwood floors where we had moved from. They also moved one bed frame without disassembling the entire unit. We ask them if it needed to be taken apart for a safer move and they responded that they didn't have the proper tools and that it would be ok to move in this way. They had also moved my wet bar and tore shelving on the inside as well as heavily scratched it. Dressers, media chest, and night stands were also heavily scratched with this move. When the movers arrived at our new address, there were only two original movers in the truck.

Our furniture is very heavy and of great quality. They said another local mover would be arriving from the local store to help unload our belongings. After being over an hour late he finally showed up. He was playing some very disturbing music on his phone (Out Loud I may add) as he moved without interest of how he handled our furniture. They dropped several pieces of our furniture on concrete and just kept unloading without concern of how it was being handled. The crew moved the one bed frame upstairs, with three sides still assembled. They forced it around corners, scratching and heavily scuff the walls and doors. All the other furniture with heavy scratching and scarring, caused by the uncaring crew. Nothing was properly wrapped.

Also our mattresses were stained with God only knows what where they dragged it across the truck flooring. After we began to inspect our furniture and started to find all the many issues they had caused, one of the helpers said that he had only been with the company for a short period of time, however he said he had heard complaints time and time again. He also said that he would recommend filing a claim to try and make right what All My Sons Moving Company had made wrong. He also said that they would hire anyone and would not give them proper training. All they needed to disassemble the bed was an open end box wrench or needle nose pliers and an star shaped wrench. That's it.

When all this occurred, I began to question the driver, Randy, he began to get very defensive and denied it being their fault. I told him I would not make the final payment until I had something in writing or on an email stating they would professionally repair or replace our things. Things we had worked very hard to buy and pay for and had been taken care of until All My Sons Moving touched it.... Randy said he wouldn't unload the remainder of my possessions until I paid the remaining balance. We called their office in Memphis, TN and spoke to his supervisor (Josh). He was extremely rude and very unprofessional to say the least. He could care less about the disastrous experience that All My Sons Moving employees, including the movers and the company's office had put us through.

The original point of contact, Casey **, would not take a call nor would he return a call to discuss the matter. I have had to sleep on a sleeping bag on a hard floor ever since they destroyed our belongings. I filed a claim and it just came back today with their claim offer. They offered an amount of $537.00!!!! It's an insult from this classes company to offer. I hope no one ever experiences this. I have spoken to five other families that have experienced the same issues or even worse. Our furniture is no longer available. It came from Havertys and Ashley furniture companies. Not cheap places to shop. It can't be repaired for $537.00!!!! It sure can't be replaced for that.

Everyone please do your home work and research before you use this company. Spread the word. If you see a positive review on anything attached to the All My Sons Moving Company, I can assure you it's a fake review. They need to do the right thing and pay for replacement or professionally repair what they destroy in each and every customer's property. If they don't, they should be forced to shut the doors. Permanently. Period!!!! Worse experience you could ever imagine. I will continue on other sites to spread the negative reviews that they deserve. I will donate my things to a needy family. It's better than many people have. It's nothing like I purchased new and was in new like condition. Until All My Sons touched it... Do Not Use All My Sons Moving.

I'm also going to contact the Better Business Bureau and try to report them. An attorney too. If you look online, many people have been negatively affected all across the country from a second rate organization. Don't let them touch your possessions. I promise, you will regret it!!!! Horrible service. Most unprofessional company I have ever dealt with. They try to put the blame on the customer instead of accepting the blame which they rightfully own....

It took 3.5 hours just to pack a kitchen that is not very big at all. Meanwhile the other two on the crew were supposed to be packing everything else. Finally the crew chief went to check on them and had them unpack and re-pack everything because they did it wrong. I had to teach the crew chief how to move the big furniture because he had no clue. While trying to move things they made a 4 foot gouge in my hardwood floor. Yes I have pictures of that as well. They also charged me for all the packing material that had to be redone. What should have been a quick pack and load turned out to take 8 hours for a small 1500 sq. foot 1 bedroom house. When we arrived at my storage they held my goods hostage until I paid them. They gave me the charges, $2800, $1000 more than estimated and informed me that the last 2 hours was time and a half. They refused to give me my belongings back off the truck till I paid their ransom.

No one ever told me that anything over 8 hours I was paying time and a half and it would not have taken nearly that long if they had a competent crew. I spoke to the assistant operation manager on the phone about the charges and their taking an extremely long time to pack. After a lengthy discussion I was blackmailed into waiving filing a claim for the floor damage in trade for him waiving the overtime charges. These were the most inexperienced, incompetent, and unprofessional movers I have ever seen. The worst part is, once I find a new house I was going to need them to move me from storage to the new house. The first move was an opportunity to earn my business on the second move. They definitely lost my business.

Needless to say my elliptical machine was not delivered to me. They continued to take 2.5 hours to load a small truck and never told me when they left the house. I was waiting at the storage facility and saw them pull in. He had no paperwork for the move. They proceeded to unload the truck literally throwing boxes labeled glass on the tailgate... no idea what is broken or what is there. They were like "yah I'm not sure I can fit all your stuff in the storage shed. You wanna get rid of some of your stuff to us??" Now I'm paying them off in my personal belongings... I had my 3 1/2 yr old daughter with me because the sitter wasn't available anymore.... I was afraid if I didn't give them what they wanted it would be trouble.

In the end they shoved the rest into the storage facility and couldn't find one of the locks I had just purchased for one unit. It just went missing?? So I gave them $40 to leave and went to buy a new lock. I have no idea what kind of business is run by All My Sons, but I feel violated, like I was robbed? I felt unsafe to have my child there. And in the end it cost me $900, a $40 tip and items from my truck to be done with this company.

At 4 I call and spoke with the Operations Manager who told me the crew was just finishing up but it was getting late and would I want to just do the move on Saturday. I told him that wouldn't work because I had a cleaning crew coming in at 7PM and a painting crew arriving the next morning. He said OK, they'll be there as soon as they can, and I asked him how late these crews worked and he told me "until it's all done". He lied. I called back about 25 minutes later and was told by the Assistant Operations Manager that No Way was this move happening tonight. I could get a slot for Saturday morning and that he would waive the 5 hour Minimum for weekends. So cancel the cleaning crew (which cost them) and reschedule the painters for later in the day. So, poor planning, poor communication and poor service. I would not recommend this business to anyone that really needs a reliable company to move them.

A day later while unpacking, we found we were missing 2 boxes. One box was a paper shredder. The other box had small antique furnitures, wall hangings, statues everything from my home country which is worth $750. Puff. It's all gone!!!! I totally got nervous if I will be able to find it. I called up the customer care immediately and the person said the package might have gone missing at the other customer's house who shared the truck with me. As they had their stuffs in their storage it took over a month for them to check and let us know. It's sad that they said it wasn't with them either. Now, where would the packages be gone!!!!

Next they told me to claim with their insurance which I did. All My Sons Moving & Storage company couldn't give the additional paper works required by their insurance company and I had to hang on to them almost everyday to do that. After they sent the papers the insurance company is offering $45 for the claim!!!! WHATTTT. Only $45 for $750 worth the antiques I had??? I almost cried. And I am trying to contact the customer service for over a week to answer me this and even left a voice mail to call back. They are not calling back.

A message to All My Sons Moving & Storage company: I am not at all sorry to say this. You are the worst moving company. Please give proper training to your staffs on how they should talk to the customers. All the more, please just close the company if you can't provide good service to your customers.

The mover employees Tommie and Deke were wonderful. The company only gave them 1 dolly to use which took an extra 2 hours to move me, which I had to pay for. Stephen at the office was the rudest person, I have ever had to deal with. Will never use this company again. No professional at all!!!! I was moving from 1 bedroom (at a relative's house) to a 2 bedroom apartment - 5 miles away and it took from 9 am-3pm. Totally ridiculous!!! Of course me, the customer, had to suffer for them not giving their employees the appropriate equipment to move me. I DO NOT RECOMMEND THIS COMPANY TO ANYONE!!!!

One of the men told me they did not have boxes/materials for the TVs, and requested that I move the TVs separately. This was frustrating because they're large and fragile (and that's what you hire movers for), but I reluctantly agreed. As the team was packing up the truck and departing for the night (at 10pm, which is entirely too late for them to be moving things into a home), I noticed I wasn't seeing a few of my things. I then determined that they'd left behind not just a few things, but a pickup truckload's worth of items, because I left the first location a few mins before they did. Items included artwork, a mirror, a folding table, two folding chairs, 2 lamps & shades, 2 rugs, a toaster oven, a clothes hamper, a small bin, and a 4-drawer chest. I truly could not believe the sight, and had to hire a friend and his pickup truck in order to move these things myself.

Perhaps for a few of these items, the materials needed for the TVs were the same thing they'd need to wrap them during transit. However, the packing materials are part of the service, and a realistic expectancy. Had they told me in advance that they couldn't take those items, I would have gone to the store to buy the materials myself if I had to. No communication, but besides that, not equipped to complete the job. Following the experience, I complained via email and followed up with 2 voicemails, didn't hear back for 3 weeks. When I did hear back, I was offered a less than 10% refund. Total cost of this local move was over $1000. In summary, stay away from this company. Moving is stressful and expensive enough when completed successfully, and even worse when the customer service level is poor from start to finish.

The manager on duty Ryan assured us it would all be taken care of and is now offering 120.00 to replace all the furniture that was broken. He said, "Well we fired the guys. That should make you feel better." Sure doesn’t seeing that you lied and tricked my young daughter and broke everything you touched. I have a video of how they moved the furniture if anyone is interested. DO NOT HIRE THIS COMPANY they are not professional from the office to the drivers. Can’t believe they are still in business.

They were slow, talked, took breaks continually. They then tell me if I buy them lunch they would work through their lunch break so I bought them lunch at Dairy Queen and had my cousin Lynn deliver it so they could pack and eat. The whole time I'm packing my own lamps, personal decor, pictures, household cleaners and clothing putting them in my car to also save time. They wrapped my couch, and loveseat over and over in shrink wrap, using almost entire rolls. I said, "We are only going 5 miles. Couldn't you just cover them in moving blankets?" They told me they couldn't so they continue. There were no appliances, to be moved, no dining room set, no dishes, as I had previous help and did it prior to the moving date.

After approximately 6 hours they are finally ready to go to my new place which again is 5 miles away. They asked if they could stop and get cigarettes on their way, and I guess I assumed I was still going to pay 600. I was tired, and was not keeping track of hours, so I said "yes." I then get to the new place and waited for them. I was carrying all the stuff from my car. I notice they are driving around the neighborhood next to mine appearing to be lost. They finally make it to my place. They start unloading. The one was telling me about his love life, and I'm thinking, "Just get this done!" 8.25 hours later I get a bill for 1669 plus tip and lunch three times what I was quoted. If I ever thought it was going to be this much money I would have never used this company.

I understood that they were paid hourly but I believe the amount of time to move what little I had was excessive and much of the time was wasted. It should never have taken that long. I have since talked to 2 other local moving companies, who said they would have taken 4 hours for that job, and had another job scheduled after mine. The other company said the cost that I paid was a 2 day job for a complete home, not a 2 bedroom apt. I have called the company, sent pics to Brad of what was moved, spoke several times to James and Clay. They say they are looking into it, but I have to keep calling them back. I know they are avoiding me and have no intention of resolving it or coming to a resolution as the move was July 18th and it is now almost a month later.

This has put me in a bad place financially. I have reported them to the Better Business Bureau, the Attorney General, and waiting for their response. I will if I have to bring them to small claims court. The deception is the time they tell you your move will take and the excessive hours used to move a very small amount of furniture. I have read others who said they took their furniture hostage for lack of payment. I would never ever trust this company to give you a fair and accurate quote.

Then I got a call from their HQ saying, guess what? They weren't going to move us! I asked why and she said we have bedbugs. I told her we had some 5 years ago and they were all exterminated. She said they sent her a video. I asked to see it but she would not send it to me. I suggested the movers may have a clip of bedbugs they submit whenever they want to avoid working because there are none here. Since they left us hanging with everything already packed we manned-up and ended up doing the move ourselves with friends, thus avoiding all their fees. These 3 guys were moving so slow it would have taken them until the next day to finish!

When they presented me with the bill, I nearly went into shock. The price quoted to me was a little under $600 but my final bill was over $1100. The twenty minute trip alone added almost $200. They also stopped for lunch and we saw them as we passed by going to the new place. They take that hourly rate and pad it with excessive charges for wrapping and taping, gas and mileage, etc. and come up with a final ripoff price that's twice what you were quoted. I've moved many times in my life but NEVER charged this much. I know that scamming senior citizens is a lucrative business today but that was only slightly under despicable. The movers, although pleasant, made sure to let me know how much they were paid by the company and that they were only able to "survive" on tips they receive from customers. Not sure I've ever been pressured to tip before. Stay away from these people. Valerie **.

On the day of the move, the truck with three men in it, arrived at 8:15AM. They moved incredibly slowly from the beginning. I asked the driver if he was in charge and he replied with a very questionable "yes." I then asked the driver if his two workers would be joining us as they seemed to be delayed by the truck for some unknown reason but he said he "didn't know." I would have fired them right there on the spot if not for the extenuating circumstances I was needing to escape from at the apartments I used to reside in. I went with the lesser of the two evils but I never imagined that the devil's horns could get to be so long and pointy.

The three of them moved at a glacial pace and finally made their way into my apartment (empty handed), with me a good 20 steps ahead of them. They began looking around as if they were lost. I began to take charge and show them around and explain what all they needed to accomplish which would be to pack all furniture, clothing, and to take every item out of the cabinets/drawers, and to place said items into boxes for the purpose of moving. I found this to be quite aggravating due to the fact that I had already gone over all of this in great detail over the phone during the quotation process and these guys were looking at me like I was speaking some unknown language to them.

They opened the first cabinet and saw that I owned several wine glasses and other general drinking glasses. They gasped as though they had seen an alien fly out of the abyss and then stated that this move would for sure take 4-5 hours. I then asked the "supervisor" if this was in fact their occupation and if they had indeed moved anything for anyone a day in their lives before. I also asked how they could surmise the length of this move based solely upon one cabinet full of glassware. There was no response. I checked the time and noticed that it had been 30 minutes since these guys had arrived and there was not yet one item loaded onto the truck.

I departed from the apartment and called into All My Sons to complain about this debacle. I spoke with Jonathan who acted like this behavior was so out of the ordinary for these guys and seemed to be completely taken aback that he would receive such a negative report on them. He did adjust the start time to my benefit but the tirade continued on. These guys had the nerve to not only be on their cell phones during this process but they also took it upon themselves to plug said cell phones into my wall outlets making use of my electricity without my permission.

I began loading up my personal vehicle with items in an attempt to move things along. This was absurd as the whole reason for hiring a moving company in first place is so that they would do the moving and not me. To top it all off they forgot the bars that go into the wardrobe boxes. Furthermore, they did not even bring enough boxes overall to be able to completely empty the apartment. So yes after this nonsense it still took me three additional days to finally get everything out of the apartment!!!

Hours passed and they were finally ready to head to my house with whatever they were able to actually take. Mind you I had two microwaves, and one dorm sized refrigerator as far as appliances go. There was one queen sized bed and two night stands. Also one sofa and one half desk complete with two storage ottomans. There was one cabinet with dinnerware and one cabinet with pots and pans. Two cabinets contained glassware and the rest of the items were no hassle items that ended up just being thrown in boxes in order to save some time.

We got ready to head to my house and I gave the driver very easy and very specific directions. My home is new construction and therefore will not show on a map so I made sure to tell him exactly what to do. His instructions were to get on the interstate and head down I-12 and take the exit I told him then take a left at the light, then another left once that road ended, then my subdivision would be on the left and rather obvious due to all the construction happening. That's 3 lefts. Simple right? Well....The apartment was three blocks from the interstate so this should not have been an issue.

Well I'm on my way to my house and I get a call from the driver stating he can't find my address in the GPS. More time was wasted with me telling what I had told him already in terms of location. True to their original word we did not make it to my house until about 5 hours later around 1pm. That's three men, a one bedroom apartment, and 13 miles....5 hours? Why??? I was so frustrated I had them to unpack everything into the garage with the exception of the bedroom set which needed to be assembled (like a few screws in the headboard type of thing).

I paid a $250 deposit when I called in for the quote with a maximum total for everything in the $600 range including said deposit. The driver had the gall to tell me I owed them an additional $1138! I refused to pay this nonsense. The breakdown of charges was outrageous. For instance, they charged me per roll of masking tape and it came out to be more than 15 rolls used. But when I went back to finish moving my apartment I found at least 10 rolls with barely any tape used off of them lying on the floor that I had not noticed during the move. They were intentionally wasteful with product in order to pad charges onto my bill.

I called in for like the tenth time and spoke to Jonathan who did remove some of these charges but not nearly enough. Oh and if I had not paid they were going to take my belongings to their warehouse until payment was made! Jonathan said he did not have the authority to make any adjustments further than what he already had done and that the VP, Tristan, was in a meeting but would call me later that evening. Well Tristan's meeting lasted all day because this heist lasted from 8:15AM to 1PM and the day ended with no phone call from him.

I called three days later and spoke to Jonathan again in order to find out when I would get to speak to Tristan and Jonathan told me he would "remind Tristan of the urgency of this matter." As I write this it has been over a week since I last reached out to All My Sons and not a word form them. I am not happy with this scandalous organization. I posted this complaint on my FB feed and to my surprise and dismay many friends of mine even as far as the West Coast have had similar experiences with All My Sons and none of us approve. As a veteran of the United States Air Force I moved around a lot and have dealt with some exceptional moving services over the years. This place should cease to exist.

It used to be shiny and perfect, now it’s an eyesore in the kitchen. Our freezer icebox has stopped working since the move also. We’ve gone through all the channels they recommend to get a refund. They say to write a letter then wait 6-12 weeks before a response. Well.. it’s been 1 year, 1 month now and nothing. They sort of disappeared on us. What’s insurance for? I don’t understand. The movers at our destination told us everything the packers did was wrong. They made us take pictures of everything and wouldn’t even move a piece out of the truck before calling us in to take another picture of the mess. The packers literally tossed our living room TV into a box with toys and other items on either side of the TV. I’m still working on getting a response and resolution to this mess. I’ll never just forget or get tired of trying because every time I open our refrigerator I’m reminded of how pissed off I am about how horrible they are.

I spoke to the owner and all he did was give excuses and talk about how busy they are and he would get back to me. Several emails and voice messages and still I have a cracked ceiling. I thought at least the owner would handle things himself, but he keeps passing the buck. In this day and age of social media I'm shocked they can be so careless and irresponsible. I even offered to get my own contractor quote and send them the estimate. No response. The next step is civil court. Bad business.