All My Sons Moving & Storage Reviews

I saw a lampshade with some black marks on it; I know the marks had not been there the day before because I dusted the lampshade off myself. When I pointed this out to the movers they said I would have to contact the claims department. No concern, no apology. Later on we came upon another damaged lampshade. This one was very delicate and had several holes in the fabric. Apparently neither shade had been wrapped in any sort of protective covering.

After they left, my mom was looking for a large ceramic vase that was one of her favorite pieces. I remembered seeing one of the movers carrying a large box that must have been the vase because of its size and shape, but the vase was nowhere to be found in the apartment. After searching the building, the elevator, and the loading area, I asked the maintenance man to be on the lookout for it. A short while later he knocked on the door and came in carrying a bundle wrapped and taped in a mover's blanket - one of the same blankets used by All My Sons. He had found it in the dumpster. Inside - you guessed it - the vase, broken into a million pieces. So not only did they break it, but they tried to cover it up by throwing it in the dumpster.

Needless to say my mom was livid. We called All My Sons immediately and all they said was that they would send out the claim form - again, no apology or acknowledgment of wrongdoing on the part of their employees. They acted as though they couldn't care less, which I guess was true since they'd already been paid. We followed the procedure and sent in the claim request. Their settlement offer? $31.80! For over $500 worth of damaged/destroyed merchandise! My mother will not be accepting their offer.

We understand the per pound valuation protection but find it ridiculous, since a very valuable item can weigh very little. Plus my mother did not have a copy of anything that she had signed showing that she agreed to their terms; we have requested copies on several occasions and have had no response. Bottom line, DO NOT use this company for a move. They are rude, careless, and they don't give a damn when they break your stuff.

I cannot put into words the horrendous situation All My Sons put me in after I did everything a customer was required to do. They wasted my valuable time by having an estimator come to my home for an estimate and wasted more valuable time assuming they would show up for the job. If your move is important and you need to be out of your home at a scheduled time DO NOT trust All My Sons to be there fulfilling their responsibility.

The day before the move at 1:00 in the afternoon, I received a phone call from All My Sons stating that the truck will arrive between 4-6 pm on the day of the move. I told the lady who I spoke with that time frame would not work and that I was promised an arrival time of 8-9 am. She told me that I was never quoted this time because they do not give time frames of arrival, only the day of (even though the whole purpose of her phone call to me was to give me the 4-6 pm time frame). I told them again that this would not work and that I had someone else moving into my old house that evening. She told me that she would speak with someone and call me back to let me know if the time could be adjusted.

In the mean time, I called multiple other moving companies begging for their business of which I got laughed at many times for how late of notice this was. There were no moving trucks available to rent in my area due to the late notice, except a 10 foot truck (to fit 2 beds, 2 couches, tables, dresser sets, etc.). Two hours passed with no return call from All My Sons. So I gave them a call to ask for an update from the lady I spoke with. This was when I was told that she was confused because I had requested to be removed from the schedule completely! What??? I was told that I was not on their schedule anymore "per my request." Wow. So now I am moving my entire belongings in one 10 foot moving truck, and my Jeep Patriot with no help. I am a 24 year old tiny framed female that definitely cannot move a refrigerator by herself tomorrow.

Do not use these people. Do not waste your money. These people need to be shut down. They are poor excuse for movers. If you could see my review and everyone else's you will understand. These people are lazy. They are going to get the Better Business Bureau to shut them down. They need it. These people are so lazy and they call themselves movers. I had to cool down before I made this review. I rate them 0 Stars with a big negative Smiley upside down face. Disgrace for people that call themselves movers!!!

We then realized when they left we were missing an antique table. They gave us a 3rd party vendor to file a claim with and you'd have to be an IT person to understand their 4 emails of instructions and then come to find out I'd only get $18 back on a 125 yr. old table; my fault for not having more insurance. We had Mayflower to move to FL and they cracked 2 items, which we could fix, but didn't lose anything or shatter anything. Our neighbor in FL warned us about All My Sons when they were moving our items but it was too late then. Never again!

Finally, All My Sons showed up around 4:10 with a huge truck and three guys who wanted to make it clear they drove from the airport to do this move for me because nobody else could do it. They walked around my house and asked what my rate was for the move and I told him. They said OK and then went out to open the back of the truck, but the driver kept getting the wrong keys and would slowly walk to the front of the truck and get another key. This happened a few times with the wrong keys. Then he decided he had to move the truck a few times only to end up where he started

He kept talking out loud about how he couldn't find the right key or find the right place to park and this took about 15-20 minutes. He then got out of the truck and said he could not do the move because it would take too long and it was against the DOT rules for him to be working that many hours and even had his dispatcher/boss call me. I asked him to do the two hours I already paid for and he said no. I am not sure how two hours starting at 4:30 would have been an issue for him and his crew after driving over an hour to get to my house.

I could certainly understand it would take long for him to do the move because it took him so long just to park the truck in the exact same place it started and to find the right key to open a door that never actually got opened. They were there for a total of 30 minutes and didn't even touch a piece of furniture yet. What I couldn't understand was why he drove over an hour to my house if he couldn't do the move in the first place. I also couldn't understand why he refused to even do the two hours I already paid for and he was there with a huge truck. He said he refused to move anything and would be back at 6:30 in the morning more than once and could not understand that I could not do that. That was why I paid for a guarantee same day move.

I said I had to be out of the house that night and at a closing in the morning and I begged him to please do the two hours I already paid for and I would take care of the rest. Again, he said no and drove away leaving me with a house full of furniture. It was such a horrible feeling to be treated that way by a company I already paid money to for a guarantee move.

The guy I spoke to at 10 in the morning and described every single piece of furniture I had in my house said he had guys that are hungry and could do this move. These were same guys that showed up at my house with plenty of time to do my move or at least the two hours and then left me stranded. All My Sons wasted an entire day for me and refused to do what I paid for and was promised. I still have not been given my money back more than a week later (as promised) or any type of apology.

Luckily, my realtor came over with a smaller truck at 5:30 and a few of us moved my stuff in four trips and just under 5 hours. If we had a truck the size of All My Sons', we could have been done in 3 or 3.5 hours. All My Sons gave up an easy move with the truck they had and the movers would have been given a nice tip. They also lost my respect. They couldn't deliver as promised and left a customer in a bad position and still have not refunded my money. Move yourself or get someone that is highly recommended and has good reviews. I plan to use a smaller company next time where the people you talk to are actually involved in the process, are available, do not pass you on to someone else, and follow through with a guarantee.

Then a move we were told would take 4 hours ended up taking about 10. The guys were so tired, they were dropping things and were clearly not able to do anymore. They didn't even move all our furniture because their truck was too full and they couldn't fit it all in. Needless to say we were NOT happy. My husband made 8 more trips in his F350 with a trailer trying to get the rest of our belongings out of that house. I will never use this mover again. I have moved 36 times in 37 years and this was by far the worst!!!

Then the cost was also double what we were told it would be. We explained what we had in the house, but nobody came out and looked, they just gave us a price over the phone. It was ridiculous. I was surprised nobody ever called us after to follow up on our move and ask us about it. So now I'm writing a review because nobody ever bothered to call or give us a survey or care what they did to our stuff! We moved April 1st, I guess we were the fools to use this company!

On May 6, 2016 the team and team leader Chris arrived and started at 9:30am after Chris walking me through some paperwork. Both my husband and I walked the whole team through the house and showed everything that would be moved. This included all rooms, closets, backyard, etc. At that point I asked that they: 1) not use Saran wrapping as I had my own, 2) tape as I had my own, 3) wardrobes I agreed to pay for. After requesting this three times there were no wardrobes on the truck. My expectations was that all furniture would wrapped in moving blankets, however the team kept using for the most part the Saran wrap and tape.

From the starting point of the move to “completion” was about 3 hours. We did a quick walkthrough the house and we left for our new home. We had asked the movers to leave behind lamps as we would transport them and we also needed to come back to the house to clean. This team was a nice enough group of men, however constant follow up was needed as they would need to be told again and again "You need to take this box, you need to do this, etc…" We arrived at our new home, and had to wait while Chris was on the phone with his corporate office to get the final pricing. I chose not to use a credit card, which I now regret even though there was a 3% “surcharge” to use a credit card. I looked down as Chris was totaling up the final cost.

At this point I questioned two items: 1) Final time for the completion 6.75 hours which meant almost 4pm, 2) $140 for supplies. I wanted an itemized bill and received nothing. The moving team completed the move in a very sloppy manner - and I called about this too. Boxes clearly marked for the 2nd floor dumped in the garage because they were too lazy to take the boxes up the stairs. I glanced at my phone about 15 minutes after they left and the time was 2:45. The move took 5 hours and not 6.75 hours. The moving team left without refunding $295.75. I was charged and paid $1,196.56.

I immediately called the corporate office and spoke with Wendell. I explained the issue and he stated “Yes the driver called in the change of time from 6.75 hours to 5.50," which is incorrect. And he then states “So what’s the problem?” I proceeded to tell him that the moving team did not return my money, nor did they leave me an itemized bill. I was told the owner John would call me, and he did and said none of the moving team was answering their phones. John again called and said that Chris would come back and return the money. I said fine. We were going back to the pick-up address and to meet me there.

My husband and I go back to the home we moved from, and noticed 9 boxes were not taken as we explicitly asked. These were large and heavy boxes. I again call the corporate office and spoke with Lacey, and told her the move was not completed. Lacey told me John was not available and she would contact the moving team and call me back. About a half hour later Chris calls me, the moving team leader. He did apologize, and I gave him the benefit of the doubt as he admitted he did not refund my money and claimed it was just an oversight. Chris then proceeded to tell me he was in Lenox, and could be back to my home in a half hour to return the money and finish the move. However, Lacey said I would need to be charged for the “additional move”. Are you kidding me? If not they would mail me a refund check.

Chris then became somewhat hostile and wanted to know what I told the owner John. Again I told him I gave him the benefit of the doubt. So my husband and I were put in the position of having to scramble to get a van and move all the boxes and items we just paid $1,196.56 for. This is absolutely outrageous. On May 9, 2016, I again call the corporate office to confirm that I will be sent a refund check. Again I get Wendell who seemed confused as Chris the lead mover, told him and the owner that he came back to my home, paid me the money I was owed and completed the move. This is an outright lie. I again got the co-owner is not in the office, and 5 minutes later she was in a meeting and will call me. I waited to almost 5pm, no call.

I call back and I get Lacey who transfers me to Wendell who has the audacity to tell me to be “patient”. Be patient, your company is withholding money from me that you know you owe me; you have questionable people you send into customers’ homes. Mind you we were very nice to the whole moving crew, tipped them very well. Purchased coffee for them and spoke to them and treated them as equals. Each time I call I get the runaround, and BS spiel. I get the feeling it’s a game to you. I will not accept this and will do what I need to do to get my money back that you are withholding for the time difference and you did not complete the move. This company is a disgrace and should be shut down.

Asked for a start time of 8am. "Salesman" promised that they would arrive at 8am. Moving truck arrived at 9am. Asked for 3 movers to ensure a fast move. 3 men arrived at 9am. 2 men were moving while the 3rd man stayed on the truck to count boxes. I'm a 40 year old female and worked harder and moved more than the 3rd man that I paid for. The movers damaged a television, specifically, scratched the screen. They knew they caused the damage. They tried to "scratch" the scratch away. Even asked if I had a lighter to see if they could melt the scratch away. I was asked to sign the claim form and they were smart enough to tell me to take a picture of the claim form with my cell phone. Advised me that I'd hear from the office within 3 days to discuss the damage and claim.

After 3 weeks, I had to call the office to inquire on status of claim. They stated they had not received the claim form and didn't know anything about the claim. I filled out another claim form for the office and included a copy of the claim form completed and signed for the movers on the day of the move. The office would not deal with me unless I paid a notary to notarize the claim form (even though their movers admitted to the damage and a claim form was signed for the movers at the time of damage).

I paid a notary and emailed the claims forms. 2 weeks later, received a call from their claims staff stating that they would not discuss settlement with me unless I promised not to post negative comments about All My Sons on the Internet. ARE YOU KIDDING? From the very beginning, All My Sons did the Wrong Thing - made promises they didn't keep and consistently failed to show that they were a company of integrity. I've worked with 5 moving companies over the last 14 years. I've never felt this compelled to post a world wide web complaint about a moving company... nor ANY company, for that matter. Please do yourself a favor, spare the headache and work with ANY other moving company - you'll be thankful for it at the end of the day.

Not to mention, I was quoted under $400 for my entire move, and it came out to $871!!! HUGE JUMP. On top of it all, I waited over 3 hours for the movers to deliver my furniture, when I only moved 45-minutes away. All My Sons never even compensated me for my troubles of losing all this time on such an important and heavily stressful day. All My Sons is sketchy in every form. I wish I hadn't been so crazy busy before my move and I took the time to do my research, like I always do, because the reviews online say it all. I don't think I've found a good one yet. Using All My Sons was the biggest mistake EVER!!!

When our things were delivered, it was 3:30 p.m. and it was the second move for the crew that day. Their policy is to have all the paperwork signed and balance paid for before they would even open the doors of the truck, leaving us to feel held hostage and not allowing for any time to read any of the paperwork. When the doors were opened we immediately asked where the balance of our belongings were because the truck was now only 80% full.

The response was that they were not the same crew that packed at the warehouse and that the warehouse crew must be "more efficient" at packing. This was the first red flag. They provided a sketchy inventory list which simply listed several "boxes" as such with no listing of what had been haphazardly put in each box. Close to 50% of the items had lost their inventory stickers and when I said I wanted to open the boxes, they told me that they didn't unpack boxes, they just deliver them.

I told them that I needed to know what was in the box in order for me to tell them where in the house to put things. I was supposed to be the one that checked off items as they were taken off the truck. After about the first hour the inventory sheets went by the wayside. This crew was extremely tired when they arrived at my house after completing the first move of the day. When we noticed some obvious damage to items the crew shrugged and said they would take a picture of the damage. It was dark before they were done unloading and we refused to do the evaluation onsite because it would take too much more of their time.

The next day I called the office to voice my concerns about the move. I thought that the constructive criticism might be appreciated to better the company for future moves. When I told the supervisor that there were a few obvious things missing, he said he would look into it and get back to me by the next day. I had to call him back and he said to give him to the end of the week to investigate.

I called him back on Monday because I still had not heard from him. Initially I spoke with the claims department (Jessica) and she told me that she would be out of the office for a few days which was Easter weekend I believe. I told John that we had not received a claim form and he said he would have Jessica try again the following week. When she came back she gave us the name of the third party group (CSIpros) who did email us the form on 04/06/2016. An agent was helpful in starting the claim which included damage photos, estimates for repair and replacement and summary of damaged and missing items. We submitted the claim on 05/03/2016 and was denied the same day. When I called them they told us that All My Sons had denied the claim due to time limit.

When I called Jessica back I was informed that there was a 30 day time limit which conveniently was never mentioned. She said she would look into it since we had a "double move". I tried to reach her for the next three days and finally asked to talk to a manager. He as well told me he would review my case. He asked for a day to look into it and promised to call me back on Monday 05/09/2016 even if he didn't have a definitive answer. He never called and I called him back today(05/10/2016). He said there was nothing he could do because it had exceeded the time limit regardless of how many times I had spoken to them regarding my claim.

I asked him to explain the time frame which from 04-06 to 05/03 didn't even add up to 30 days (which I never knew about to begin with). He eventually hung up on my husband because we were getting irate with frustration. I told him I would file another complaint with the Federal Motor Carrier Safety Administration and anyone else that I could. He assured me that they would return any of the missing items if they should arise and I am confident that the whole process is designed to protect themselves and do nothing for the unassuming customer.

We left to my destination that was 20 minutes away. Holy cow the guy called the office & Diane said my bill was over $650!! I lived on the third floor of apts. For each step from top of steps to bottom I was charged a fee! Really! This is insane! My sister had to step in because it wasn’t right. She spoke to Diane and told her that no this is impossible to be paid. This wasn't what I was quoted and you will have to work something out because this is very unprofessional! Diane then agreed to discount and take off hidden fees, mileage fees, etc. I even gave workers water plus helped which they thanked me. I told them they were the professional ones. It was a totally mess. I would never recommend anyone to these people. Never!! Anytime I hear of someone moving I will plead with them for them not to use All My Sons Moving company! It’s a misleading company!

Awful awful awful. 0 stars -- read the rest of the reviews. They are all true. And when you do need to file a damage claim don't even bother trying to get a response right away. They're quick to blow your phone up after you book a move but when there's a problem, they're all of a sudden ghosts. Do yourself a favor and either move yourself or go with ANY OTHER COMPANY BUT ALL MY SONS. Frauds!!!

Unfortunately, the poor handling resulted in many damages to my items. The most concerning is my treadmill which is the most devastating of them all. I have had items damaged in other moves but the movers came and told me about them. This time the movers were not upfront about what had happened. They just left the damages for me to discover later, or like the treadmill they broke it and then came and asked us if it was broken. I didn't realize the full extent until I had a chance to see it in the garage of my new home. We were also misquoted about the fuel charge and still paid part of it. It has been two weeks since the move, multiple phone calls, emails, and texts and no resolution about my broken items.

We paid for all the antique china packed, and they did not even put paper between cups, so there were numerous antique china cups broken. A rare antique urn was crushed, because it was not packed properly! We had table, antique French bed, and an antique cabinet with antique detailing broken off! Worst of all, my rare antique 4 foot porcelain statue was destroyed! It was packed on top of a stack of magazines with one PAPER pad around it! We paid for it to be packed and told them it was the most valuable piece we owned!!! It was crushed! Our claim was turned down today, and they said they were not paid to pack, when we have receipts for packing! They said they are not responsible for anything after 120 days of handling the claim!

On a number of occasions there were periods of 5-10 minutes where nothing was being loaded/unloaded, prolonging the time it took to complete what should have been a 4 1/2 hour job (as it was with the moving company that moved us in with the same amount of furniture). The length of time it took, the amount of items left behind and the general lack of care for the items being moved was reprehensible.

When we got to the new location they complained because they did not want to take anything upstairs. When I set up the move the guy convinced me that 3 men would be less time and a smoother move. Well, it was a nightmare. They did not have any experience loading and unloading the truck. They loaded it at the old place and realized they could not get everything on the truck and had to unload and start over. Take my word. DO NOT USE. They had an attitude when I called the office to complain.

Ok, who does that, what professional company go to lunch with your entire house on the back of a PENSKE truck. Needless to say, the movers go up and present me with a $637 bill. I think I fainted about 3 times. I call this TONY at the office, who is supposed to be a manager. I expressed my concern regarding the Penske truck, Rachel being rude as hell, the guys going to lunch with my stuff, and that bill being $637. Well he was just as rude, he told me that the way he explained everything was SIMPLE. Oh, so it's ok to insult my intelligence. Anyway, he tells me that his guys were not unloading the truck until they got paid $637. I will let everybody I know to stay far far away. This was awful customer service for $110 an hour. You pay that price to companies that is 100% loyal and upfront. I was ripped off. Not to mention the holes in my box spring. I haven't unloaded all of my boxes yet to see what else got broke or damaged.

They wrapped the breakfast chairs but didn't wrap the dining room chairs (more expensive). They started letting heavy furniture down on wood floors rather than tile floors to decrease chance of floor damage. Some wood tables were not wrapped before placing in storage. There was a perceived negative attitude shown by one mover when we corrected the placement of a few items (they brought to apt. but should have left in storage). They left wall decorations at the home even after I informed him I would pay for blankets. They charged us for tape that was never confirmed to have been used. We chose to pay more thinking we would get better service. My wife and I were very disappointed.

My husband went to the local office in Hilliard and was told by the manager Danny (who I spoke with on Saturday) it is what it is. I have been calling and emailing with a person named Doug, who insists that I never mentioned the boxes. My last email to him included the taped conversation I had when I called in to give them my deposit, which I mentioned everything that was to be moved. He stated that since I had all the boxes and totes in the garage and most of the furniture was on the main floor it would be a load and go and should be done in my time quoted. It cost me $431.50 to move 25 pieces of furniture less than 15 miles!

I have requested $200.00 back since I had to move all the rest of my items. They continue to tell me no. I am going to my local news station and continuing with my complaint there as well. I was just so taken back that I was told that normally this only happens to older people... I will NEVER use them again, nor will I EVER suggest for them to be used.

Everyone I spoke with was rude, degrading and I was hung up on. I was told so many different stories I have no idea which one to believe. Extremely unresponsive and dishonest! Finally, I spoke with a partner in the company who resolved my issue and treated me kindly. This company does not even deserve one star! Save yourself the heartache and frustration and use ANY other moving company!!

They moved an almost 4000 square foot home in 5 hours if that tells you how shoddy of a job they did. When the PODS mover got there he called me greatly concerned about my so called "packed" personal belongings and didn't even want to move the POD because he said "your stuff will for sure get destroyed". He even took pictures and sent them to me. I wish I could upload these pictures for all the world to see. They didn't even lock my PODS when they were done, even though they were provided locks. When the PODS mover got there he knew something was wrong because not only were my PODS not locked, one of them was open which lead to him investigating my mover's performance. So I have no idea if people got into my PODS and stole my stuff.

When trying to call the manager regarding our complaints, even after multiple attempt he would not even return our calls. We submitted a claim to corporate and not only did corporate tell us they would not be granting any refund (even for services charged that were not provided) they weren't even going to be responsible for my destroyed items in the move.

Once they arrived at my new house, they immediately drop the first item off of the truck ($1000 desk) destroying it. One mover came to me & said "we have a situation" & when I came out, the first thing another mover said to me was "Yeah, were not covering that". When I inquired why he stated that it was made of plywood. I of course became upset & then was told by the largest mover that he was to beat my ** all over my driveway while the other 2 movers stood in the truck snickering. I immediately went in & called the Manager who in turn called the movers. The violent mover then apologized stating that he just got out of the penitentiary & was adjusting to being on the outside. Yes, All My Sons sent this guy to my house.

After this altercation, the movers took absolutely no care in moving the other items. My desk was left broken in my driveway. They put a horizontal scratch along the entire face of my new refrigerator & scratched up my new wood floors bringing it in, broke a leg off of my dresser & left the adjustable bed leaning up against the wall instead of reassembling it (also damaged the wall moving it in). Again, they didnt pack anything & simply used a cheap 2-wheel dolly to move everything.

I turned in a claim for the $2500 in damages not including the $600 I paid for them to break everything that they touched, & was sent a reply that they would pay me $295. On top of the absolutely horrible situation, now I have to hire an attorney in order to get my items replaced. Run away from this company. After the initial estimate, we were hounded with calls asking for our business. I had 3 other contractors that I was looking at, but we decided to give All My Sons a chance - a huge mistake that will take some time to recover from.

I asked them about my rocking chair on the front porch because it wouldn't fit in my car and they opened the back of the truck to throw it in before they pulled out of the driveway. I was left standing in my kitchen looking at a mess. Unpacked pieces and items in every room... Boxes of packing tape and paper, stacks of unused, half filled, and untaped boxes. They were to drop items off 2 1/2 hours away that evening. I got a call when they should have been at the new house, telling me that they wouldn't be there until the morning. Some of the men had to be brought to Greenville and dropped off, now their work day was done. I was not happy and let them know. My husband and I slept on the floor that night.

The next morning, they used two men to drop off our belongings. Both were huffy and rude. I asked if they wanted their extra tape and boxes back that were not used. One of them said, "No. You paid for them" and smugly walked out of the house. As we unpacked, there were several items that had been broken and an unusual amount of wrapping paper filling half empty boxes. I took pictures of the mess, the empty boxes, etc. We have moved several times in the past. This was by far the worst experience we have ever had and it cost thousands of dollars... More than the company allowed for moving expenses! They should not be in business!

Move was 01/13/16 and delivered on 01/16/16. Charged us storage fees of $250.00 per day. This was a very bad move from beginning to end. Two broken pieces of furniture and never sent a claim form as truck driver said after talking to manager. I have moved enough times to realize this company is not right and recommend avoiding them for your move. As a vet, I make these comments for other veterans.

This also caused us to have to move a substantial amount of remaining items ourselves in our personal vehicle. My beautiful standing lamp is completely broken and there are scratches and dents on several other items which we decided not to disclose, based upon our conversation with one of their employees who promised us that they would refund us. Once we arrived to the second destination, one of the movers stayed outside on his cell phone while the one was downstairs making small talk with me. At that point my husband called me upstairs to ask me a question on where I wanted to place something. My purse was downstairs.

Finally, after the move was over and I went into my purse to pull out some cash I realized $100 was taken out of my purse (I had just taking $300 out of the ATM). I mentioned it to my husband, but he advised me to just stay calm and possibly think if I could have placed it somewhere else. Which I knew I hadn't. After they left we started checking on our items and soon realized my jewelry box which was initially all sealed up, had the tape removed and all of the items had been moved around. Then in my husband's son's room one of the movers stole everything out of his son's piggy bank.

You cannot imagine the feeling of being violated by someone stealing from you, especially from a child's piggy bank and my purse! I also want to note we bought them lunch and gave them a nice tip because we didn't find out until later that certain items were gone! We immediately contacted the company and spoke to Wendell several times. Who told us they would settle with us for $300.00 if we didn't put in a claim. Come to find out he has been nothing but a big liar, just telling us stuff until finally my husband demanded he talk to someone else. It has been over two months and we have yet to get anything resolved. Do not use this company!

The people this company hires probably couldn't pass a background check and walk around with their pants sagging. Towards the end they were making inappropriate sexual comments to me in which I made apparent they were not welcome. I moved a complete 4/2 home and I'm sure I will discover more items are missing. THIS COMPANY IS SICKENING. PLEASE SAVE YOURSELF THE HEARTACHE AND DO NOT USE.

The worst part is that if any of your belongings are damaged, it is almost certain it will never get repaired. Also the sales agent will not tell you about the protection plan that is offered to you the customer at.60 cents per pound per item. If your 100lb LED tv is dropped and busted you are only liable to get $60 dollars for it and it will take weeks for that to happen. The last but most important aspect all customers should remember is that the company bases what business it will do daily on the best profit each job will make. That means if your 3 bedroom house doesn't have a high $ rate for the crew you could be canceled, or told the truck broke down. Basically if this company is talking to you, it is a 75/25 chance it's a lie.

My mom and I packed up our vacation home in Davie, FL. My mom FLEW IN FROM ARIZONA to help do this. She had a flight later on that day. My mom arranged the pick-up between 12pm-1pm this past Saturday (12/19). The movers did not come between that time. Each hour after the time slot my mom would call for an update. The operations manager, who cannot operate a thing, would always answer the phone stating he has the answers. WHAT ANSWERS??? Every time we asked for an update he would just say they're running late. He didn't give us an approximate time or anything when they'd be arriving. He had NO ANSWERS! How are you a manager and don't know what's taking your crew so long and when they'll be on to the next job??? And he would keep telling my mom at the end of each call he'll call her back with an update and NEVER called her back with any update.

The movers finally came around 4pm! 4PM!!! Remember I told ya'll my mom flew in town to move the stuff and had a flight later that day? Do you think a woman with a 7pm flight made it to the airport??? NO!!! She had to catch another flight. Which cost what??? MORE MONEY!!! Do you think this company offered anything for the inconvenience??? NO! They just said "sorry" and were never truly remorseful. It's like when you something just to end the conversation cause you really aren't sorry and couldn't care less because you're still going to be paid either way.

Anyways, after they loaded the truck, keep in mind these movers didn't move our electronics and things like that, they said they don't do that so we had to move those items on our own, they met my mom at the storage. Once at the storage, they put a stand in my car. We wanted the stand to come to my new place. But they didn't load the shelves that came with the stand in my car. They put everything else in the storage and did a less than mediocre job when it came to moving stuff into the storage so that you could actually utilize space to walk in it. I ended up moving some of the furniture and made way more space, since I did it NEATLY! Oh yeah, some of the bedroom furniture had so many scratches and dings in it to the point where the paint was scrapped off. It looks awful now, but the furniture didn't have a scratch or ding in it when they loaded it on their truck.

Now you remember when I mentioned the shelves to the stand were not moved to my car as well? So we've been calling the mover who moved the furniture, his name is Damien, as well as the company to see if they have them on the truck because they're not in the old apartment or the storage room. Guess what they said??? "We don't have it and our truck was empty when we left." LIES, FAIRY TALES AND FALLACIES!!! To chop it up, the experience was awful. They will ruin your property, not unload everything and claim their truck is empty, be ridiculously late, not give you updates when they state they will and still expect you to pay the full price. They already have your card information when you reserve the pick-up. They'll mess it all up and you pay for it! Now that's the end of story time. DO NOT MESS WITH THIS COMPANY. THEY'RE FULL OF **!

They put big rips in my brand new leather furniture. I had a new day bed that now looks like it is ancient with scratches everywhere. My beautiful bedroom set is all scratched and they gave me a quote of 529.00. They in return charged me 1129.04!!! I asked why so high. They said I had to pay 334.04 for their guys going to the wrong address!!! I don't know why I would have to pay for that, I knew where the hell I lived. Tried calling owner and no response. I am now going to hire an attorney. I will not let them get away with screwing people over. I seriously do not know why or how they are still in business!!!

When they finally got to Charleston, they said they were going to collect the final 50% of the cost prior to unloading. Luckily for me, they couldn't get ahold of anyone and went ahead and unloaded my stuff (this was 7-8 pm at night). Finally, after unloading, they reached their dispatcher and the price had gone up to $6300. I refused to pay this and as they had already unloaded my stuff. After a half hour of arguing, they finally agreed to stick with their first upcharge of $4600. The workers were good, but the company makes the mob look legit. How they stay in business is amazing. I would advise everyone to avoid this company like the plague.

Chris (only after speaking with my boyfriend) sent the two movers back to my house and they moved some of my items around. On top of this, a very expensive lamp just disappeared! There were two of them. They only had my move and one other move that day. My lamp was never found. I know it was left on their truck. Everyone should write reviews when they have good or bad experiences so others can see. Unfortunately I have nothing good to say about ALL MY SONS MOVING & STORAGE of SIMPSONVILLE.

After telling Chris that my lamp was missing he told me he would look for it and get back in touch with me. My boyfriend called as well. He told him the same thing. I never heard from him. I had to call him back at which time I was told that they would do a claim against my missing lamp. That wasn't even done. I was then told that I needed to call Customer Care and they would help me. Larry the office manager and Chris the owner NEVER apologized for my bad experience and for losing my lamp. I know that I will tell everyone (I already have told family and friends) NOT to use this company for numerous reasons. It took forever and it was a simple move. This is to run your moving cost up. Then threw my belongings in a room like they didn't matter. Then losing a very expensive lamp. Then the complete "I don't care attitude and rudeness" from the owner.

Not one person explained this not even Patrick who must be the one in charge I spoke with lastly. Patrick claims he explained (more so he raddled things so fast I barely understood what he was saying) the 2 hr. minimum and fuel charges. 2 hr. Minimum would have been $260 + taxes and fuel. Piano came later to my house and the delivery guy even told me it took them 45 minutes to take the piano from one house to the next and the charge came out to $425 total. I was livid. I called and complained very angrily to Patrick. I was in flames he did nothing but yell at me in return and was very rude and not helpful. I will never ever recommend this company to anyone. $425 for a piano? Ludicrous! Worst company, customer service and what crooks!

When we first met with the company, the move-out job was estimated to take 9 hours, and I specifically asked whether that included both packing AND loading the truck, and whether we needed to set aside 2 days. I was told that the 9 hours was for both packing and loading. On our move-out day, a crew of 3 movers showed up and began packing. It soon became clear that they were behind schedule, and they started calling the office to request more movers. My husband also called, but we were told that there were no more movers available. The original crew kept packing throughout the night, and the job was not completed until the following morning, almost 22 hours after they had begun.

This meant that many of our items were packed extremely poorly, in some cases literally thrown into boxes with no packing paper or packing materials of any kind. After 6 days of storing our items, All My Sons came to our new home to unload our belongings and reassemble our furniture. They did send more movers this time, but as our furniture was brought in, we noticed fresh scrapes and scratches on a number of pieces. Several bookshelves were cracked and broken. As we opened boxes and began unpacking, we found many broken items, including a number of irreplaceable items that we had either received as wedding gifts or acquired together overseas.

We had over 30 items damaged, with massive evidence of incompetent packing. Many items, including an expensive printer and a small TV, were packed with no paper or wrapping of any kind. Most inexplicable is the fact that at least 3 separate boxes were either lost or stolen--containing clothing (including several pairs of expensive designer jeans), an entire bookshelf's worth of children's books, and a box of items from our pantry. When we called to ask about the missing items, we were told that they have no explanation for where they might be or how they could have disappeared.

For this move, we went with the standard basic insurance coverage, thinking that our belongings should be safe considering the fact that we were moving only a few miles away and storing our items for only a few days. Now that so many of our items have been damaged or lost/stolen, we will need to submit a claim to recover a little bit of the expense of repairing and replacing our belongings. The maximum we can get is 60 cents per pound of damaged/missing items. In conclusion, our experience with All My Sons Moving & Storage was truly terrible, and we would NOT recommend their services to anybody.

At 10:00 pm, after sitting in his moving truck talking on the phone for 30 minutes, the mover in charge of billing finally stepped out to collect payment and begin unloading. His boss refused my request to speak and did not answer any of my husband and I's numerous phone calls. After running 10 hours late and being unable to move all of our furniture, the manager told his mover he could offer a $99 discount, only if we asked. The $99 barely covers the 30 minutes of time the mover spent sitting in his van attempting to reach the manager and surely does not cover the extra time and gas my husband will now spend finishing up the move on his own!

All My Sons Moving's management provides TERRIBLE customer service! Although many of these problems were caused by management, the movers scratched walls in various locations, splashed water in the bathroom and clogged the toilet without informing anyone, and threw their fast food trash in the road while pulling out of our driveway. If a larger discount is not offered by management tomorrow, my husband and I will be taking follow-up action!

One watercolor had damage to the frame. Not appropriate for what they were paid. A nice recliner had the side ripped out. A new daybed had MULTIPLE scratches and dents. Very unprofessional and incompetent movers, sad to say. They lost screws and nuts to a daybed and wooden table. They returned two days later at 10:30 at night to assemble the daybed - not acceptable conduct. I would NEVER use these people again. Just a bunch of Yahoos.

Totally unprofessional. "Yeah, we can't make it today so we'll come tomorrow" What!!! We needed to be out of our house that day "tomorrow" was not a solution. There was no attempt to correct the situation by Mike. We received a call later in the morning from Danny who informed me they might be able to get a crew out by noon. Might is not very convincing where we come from. I told him to keep me posted and in the meantime we were making other arrangements and getting things done. He called a couple times after to say 1:00 then 2:00 and finally a team showed up at 2:00 (6 hours late with no promises of showing up at all) to help with the heavier items (Jason and his team was the only good thing about the company, polite and professional they were tipped accordingly). But by this time, our friends had moved all of our boxes and half of our furniture leaving us extremely grateful, but also in an extremely disorganized new home.

So prior to them showing, we got to work. We rented a truck, called in friends and hired a couple of our nicest college buddies to help with the heavy lifting. This was all extra costs to us, $500. But the complete and utter stress this company caused, the time it took away from us and about 12 of our friends and family, not to mention the additional time we'll have sorting through and rearranging things, being that more than 75% of our move was done by people who aren't professional movers is what I take a huge issue with.

What I take an even bigger issue with, is that Danny argued with my husband over payment. No apologies. No accountability. They made two trips when they really only needed to make one at this point. Which was more time and money, but was clear that the main reason was to go back for 2 big ticket items and hold them on the truck until we paid them. Stay away from these guys. They'll sell you on sending a bigger crew than 2 Men and a Truck or Leaders, and then send no crew at all.

There were so many other things wrong with this company like the fact that the workers were taking breaks and smoking weed on the job while I was paying about $100/hr. They would not take anything off the truck until they were paid. I would never recommend them. I was told by one of the guy that they could "pretty much do whatever we want because we have all of your stuff." They do not care about their customers, only the money. THIS is one of the worst companies I have ever had to deal with. STAY AWAY, AND IF YOU DON'T BELIEVE ME CHECK OUT THE OTHER BAD REVIEWS. I AM NOT ALONE ON THIS WARNING. Don't hire them.

We called and called and they finally sent out a man to see what he could do and he did clean some things and touched up and repaired where he could. Meanwhile I had to replace lampshades, pillow shams and other items that never showed up. So when I itemized the damage amount I proceeded to dispute the amount to my credit card company who was not successful in the chargeback. AMS kept sending copies of the contract which stated that I needed to make a claim in writing but in all our phone conversations that was never mentioned nor was a claim form forthcoming from the company. THESE PEOPLE ARE NOT TO BE DEALT WITH... BEWARE!!

I left right behind them and noticed they stopped for lunch. I realize the truck goes slower than me, however, they arrived 45 to 50 minutes after me. He wanted the cash upfront before unloading the truck. He told me that would be an additional $707. Unacceptable - I spoke with Greg and told him I didn't think I should have to pay for them to eat lunch. He so kindly reduced it to $477 + the $119 I already paid = $596 / $239 more than Ms. Amber quoted me. Live and learn.. but, I can assure you I would never use them again or recommend them. This was not my fault.. I will know next time to check Consumer Affairs... Hope this helps someone with their choice of movers.

I would never recommend this company to anyone that values their belongings and does not want to get ripped off. VERY UNSATISFIED AND ANGRY. CAN NOT REPLACE WHAT THEY LOST OR STOLE. I have no idea what could have happened to vase that was supposed to be wrapped and put in a box. I called the company and was told sorry but move is done and I should have reported it earlier. Now too much time has passed and I still have no resolution.

The men who prepared our big pieces of furniture were very careful in their wrapping with quilts and tape. There were two items that didn't get into a packing box either by All My Sons or by us: a firebox/safe and a fishing box used as a tool box. 4 pieces of furniture were labeled for a stop in Atlanta GA, labeled by All by Sons as well as by us. Aside from making us rush, get an extra night in a motel I have no real complaints about the men who came to pack our belongings.

The stop in Atlanta had a problem. They mistook a wrapped Teacart as something to be left in Atlanta. They unwrapped the Teacart and fortunately the person in Atlanta said that was not to be left, that the teacart needed to be rewrapped and taken to Florida. He watched them put the Teacart on the truck and he said, "You need to rewrap that furniture, it is very valuable." And he was told they would rewrap it in the truck, they needed to move along. Our belongings arrived in South West Florida and were placed in their storage warehouse to be brought to us at some later date.

When the furniture was delivered a week after pick-up we began the nightmare of dealing with All My Sons. They would not take anything off the truck until they were paid. They insisted that we agree that the inventory was complete BEFORE they would take anything off the truck. Even with the argument, "How do we know the inventory is complete just because you say so?" was a mute point. They were ready to go back to the warehouse near the airport in Ft. Myers. They said right up front, "Sorry we have a piece of broken furniture." It was the TEACART, one of the legs was snapped off!! An antique and very sentimental piece of furniture. And it was delivered UNWRAPPED.

An upholstered chair was unwrapped and the arm had been snapped off--a clean break, a relatively simple repair, but the chair was an antique as well. A metal filing cabinet must have been dropped because the drawers were all bent and only with enormous effort could we open the file cabinet, not useable in this condition at all! 3 broken items and when we complained we were told their insurance would pay 60 cents a pound. Hardly enough to cover a craftsman to repair two antiques and for the purchase of a new file cabinet.

NOW HERE IS THE BIG ISSUE. Our firebox/safe and toolbox were missing!! Patrick said they were misplaced. They would need two weeks to check all their trucks traveling north and south and check their warehouses. We said they were stolen and we called the police. The police said it is hard to prove a safe and tool box were stolen, and All My Sons know it. They are getting away with theft. This is a serious matter and no one wants to address it... interstate theft and the breach of contract to deliver personal property in the condition they received it. How easy to just "misplace" a safe and a tool box. In trying to deal with All My Sons over these items the conversations got uglier and uglier and to the place where they refused our phone calls. It has been over two months since our move and we have NOT heard from All My Sons nor the 3rd party insurance company.

I would NEVER recommend this company to anyone. I would like the local police and the State Police to begin to investigate this company since I am not the only one to have this happen to me - over 400 negative reviews and many of them about stolen property and broken furniture. This company is very dishonest and they are taking advantage of those of us who have trusted them with all of our personal property.

To keep this brief, they tried to move my grandfather clock without asking me if it needed to have things taken out. Well, a number of things came falling out. I remained calm, but we continued to move it and I was able to pick up the parts and move them myself. Then another mover started moving my collection of compact discs in holders. But he stacked them onto a 2 wheeler I provided and dropped a number of cases onto the cement walkway outside. I about had a fit at that point, but remained calm. They continued to move things and were rushing for whatever reason, I did not know since I was paying them hourly. So they continued to rush, they left a number of larger items in my other complex. I had to ask then if they would finish moving the items. They moved some but left a number of things. The 2 wheeler was mine that I had provided. It was not even their own.

Finally throughout the move the mover in charge kept telling me it would be customary to tip them by cash or check. I told him I would see if I could tip them on the bill at the end of the move. He said the company did not do that. So I told them I would contact the main office since I had no cash and was not about to write a check in that fashion. At this point I had no intention of tipping with the poor service that provided. In a nutshell, they refused to move some of the smaller items I had in the other unit. I was told they only move the "big stuff" even though I was being charged by the hour. Pathetic and poor is what I describe my moving experience. I would never recommend then because of the poor service of the 3 movers I had.

Then while I was standing at the reception window with my credit card in my hand, one of the bigger guys came out the door and stood next to me, as if trying to intimidate me. When I continued to complain about the service, he grabbed my credit card from me, but I grabbed it back before he could take it through the door. This was witnessed by a third party, and I should have let him take the card and then called the police, but I didn't think of it at the time. They are liars, thugs and thieves. We also paid for packing and they charged for boxes and packing paper. When we unpacked, we found that the boxes had been over-packed with paper so that we probably paid for twice as much paper and twice as many boxes as we actually needed. Overall, I figure that the move cost 50% more than it should have.

Once all the household goods were unloaded the driver called on his cell phone All My Sons headquarters. He was still talking to headquarter when he wrote the amount of $3,090.00 on the credit card payment slip. He hung up the phone and using a portable credit card reader processed my credit card for that amount. He handled me the customer copy slip then said that instead of $3,920.00 he was charging $3,090.00 - a discount of $830.00.

When I received my credit card bill it reflected a charge of $3,920.00 instead of the expected $3,090.00 - I immediately called All My Sons and talked to the estimator. I explained to him what took place on the delivery day and his response was that the drivers are not authorized to do that. I told him that the receipt I have on hands tells a different story and therefore, I will be contacting my credit card customer services to dispute the charges. His response was that he will address the issue to the management and will call me back.

I disputed the charges through my credit card customer service but All My Sons using as backdrop the contract agreement and conveniently changing the amount on their original receipt from $3,090.00 to $3,920.00 by just writing over the numbers refused to accept responsibility. Neither did I receive a call back from All My Sons during the process.

In addition to the fiasco with the credit card charges - after I finally finished unpacking I realized that several boxes containing valuable and irreplaceable items were missing. I can understand losses during the moving process caused by broken or damaged items, but there shall not be room for losses by missing/stolen items. I know one thing all that was loaded on the truck in NC did not make it to Florida.

All My Sons action strikes me unethical. An employee represents the company they work for both in and out of their workplace. If an employee of a company I have hired to do a job offers me a discount, who am I as a customer to judge whether he/she is or is not authorized for such actions? However, it is the company responsibility to ensure people they hire have passed background checks and are trustworthy to represent, and bear the name or the company logos.

That's not even to mention the glass shelf from my china cabinet they broke (and lied about), the scrapes on the corners of my desk, the stuff they left at the other house, or the time the 'fudged' on the final bill. I got charged (a lot) for every box, minute, mile and minor detail it was possible to charge for so my stuff could be damaged or left. Will move myself before I EVER call these guys again. Went out of my way to create this account so I can give them as many bad reviews as possible. Will search for other venues so I can get the word out that this moving company is a joke.

The company claimed I was only entitled to $90 but they were feeling generous so they offered $250. If I accepted their money I would have to agree to never say a bad thing about them. I told them it was worth more than $250 to share my story and hopefully save someone else from the same mistake I made. Unfortunately I had to move in a hurry to accommodate new renters so I didn't take the time to check out All My Sons. To this day they have never given me a detailed bill so I am sure I paid too much. They refused to deliver my load until it was convenient for them. I tried to work with them but I am sorry I did. They do not care about their customers, only the money. Don't hire them.

They moved us into the place we just moved into about 4 months prior. They showed with the same truck to move us out, however, didn't get it all in one trip. Then as we left to the new place to move in, they call and said we're not coming. We can't let the crew work beyond time. No offer of new crew, just stick us up nowhere to stay and no clothes. My wife is not healthy and two pets. Great Job! Then some phony phone call that would clear all and what happens next... Lies. He said any expenses you incur, we will pay. So here is the rub.

Next day they show and we unload, and then go back for the rest, and before we get it off loaded... You're right, they charge me more. Guess how much... The same amount I gave receipts for my expenses for the night. I am going to pursue this further through politics - it's the only way they listen. And then they will say "Why didn't you just call us?" Right. I gave the first crew off the bone lunch at 65 dollars. I gave the second crew lunch at 50. And then, 400 dollars tip to split 4 ways. I couldn't blame them but after unpacking, regret it all. What a shame. Broken items from our past that can't be replaced, furniture destroyed, and more.

Sales tells you one thing, top sales manager tells you one thing, corporate tells you something else, and final insurance company tells you totally something different. Insurance company tells me that "a claim MUST be filed within 45 days," and "you should have read the fine print and fully understood the contract before you signed and sent money." It is very difficult to open, inspect and fully examine a whole house move within 45 days!!! Sales tells me 6-9 months and "you were supposed to read the fine print of the contract." Sales manager confirmed that 6-9 months is very usual. NOT in my case. Damages, broken articles, etc carry a limit based on weight.

Well NO weight was ever given to me, they just guess (how do you weigh a baby grand piano, or glassware etc). No one came to inspect, took many weeks for people to get back to me, and then said it was too late to file a claim. Upper corporate management dragged their feet, and came up with a very small figure to compensate us. I guess I could have fought it, BUT it is their job (as well as the insurance company) to DENY, DENY, DENY having to pay out funds. The company and salesperson came highly recommended, BUT I still feel that this huge company should have done more!!! MY OPINION IS STAY AS FAR AWAY FROM ALL MY SONS MOVING AND STORAGE IN FLORIDA. TAKE HEED, STAY AWAY… P.S. I submitted photos, etc about 3 times for them to inspect damages (still have them).

We moved on July 1st and today, September 17th they came up with a final settlement amount of $794.50 which only scratches the surface of the damages that admitted to causing. Do yourself a favor and do not buy into their sweet talking estimators and the low price they throw out there. Also ask all movers what insurance would cost. These people did nothing of the sort. We have moved at least 12 times over the years and everyone offers insurance options - NOT ALL MY SONS. Stay away from them.

On the day of delivery I was told the furniture will arrive after 1:00 o'clock. The furniture arrived late in the evening - it was already dark. The movers already exhausted delivered my content completely trashed. Boxes were completely pressed in including the content and furniture punched in, something unrepairable. Damage in the amount of over $ 2,800. I just received a response from the insurance with a settlement offer of $110 and the following statement, "For and on behalf of US Specialty Insurance Company, in reviewing the facts of the loss, the mover's documents and the terms and conditions of the certificate of insurance we will settle this claim per the attached. Please carefully and thoroughly review the attached letter for complete details." This is a settlement offer from an insurance company recommended by All MY SONS giving me a settlement offer after reviewing the mover’s documents - very questionable practice.

I truly thought that I paid the insurance company the insurance premium of $300, not ALL MY Sons. I refused settlement at $110 and demanded replacement and repair cost from All MY Sons in the amount of $2,873 plus $300 I paid to insure company to protect my content, which turns out to be more an agreement between insurance company and ALL MY Sons, than a protection plan for me.

When I called to complain and ask for some retribution Brad said "no one asked him to do that." SERIOUSLY, they didn't offer to go back and get them the next day, so we had to. AND he says that! Guess I was suppose to forfeit them to the storage facility. Brad said he would take off the tape, but I told him that my husband and his brother's time going back to the storage facility on a Sunday was worth the same rate for the hour that All My Sons charged me for the hour at $159.

The crew the day before was good and told me to call the office and request them again as the fit was tight and another crew might not know how it was done to fit all. I did and talked to Mike who said, "no problem." But the next day it was a problem 'cause they didn't send the same crew. Hence the problem with the fit in the truck. Can't prove it but a pouch in my purse was missing with $150 in cash, and the case was found behind some items thrown into some shelving. When I told Brad he said while the guys are mostly honest ('cause he is a good judge of character) many were from the prison here in RI. I never got an official quote as Brad said it was done by corporate and that is not the same as when the actual move is made in RI 'cause now I had to deal with them. Brad called to let me know when the time frame was on the original move and just ran over the items and times.

The next morning I realized that the time was way too early as we would not have closed on the new home by then so couldn't move in. He got very angry and said he couldn't make me the second move of the day and that I would have to pay now for two moves: one into a storage facility on the first day overnight (which I had to rent) and then another move the next day from the facility into my home. When they unloaded the truck I had a big tear in my upholstered chair, several scratches in a table, a broken lamp and some scratches on the laundry machines. SOOOO guess what I had to pay to move my household goods/furniture DOUBLE the price quoted as he considered it a separate move. I asked for him to please switch and he refused.

THIS is one of the worst companies I have ever had to deal with. STAY AWAY, AND IF YOU DON'T BELIEVE ME CHECK OUT THE OTHER BAD REVIEWS; I AM NOT ALONE ON THIS WARNING.

Things that you boxed up in one room were found in another room because they didn't have enough time to take it all. Which means they were moving things from room to room instead of moving them out into the truck. They brought along a 10-year-old kid to help. They were rude after they had got all of our stuff into the trailer then they threatened to keep it unless you pay them an outrageous fee that's over the price quote. They charge you for all the plastic wrap you tell them not to use. Made my move a freaking nightmare.

When we eventually reached a live operator, we were told they would check with a dispatcher and get back to us. No one called us back. So we called again and again and again, continuing to be put on hold. Finally, we connected with the dispatcher, who said the crew was on its way. When the truck finally arrived at 4 p.m., three men got out and went into the house. They quickly came out and said there was too much stuff for three people to move, and that they needed more help, and a bigger truck. They returned to the truck, presumably to call in some extra helpers. When the spokesman for the group returned, he told us the other two employees were tired from working earlier that day, and didn't want to work any additional hours.

He returned to the truck and back to us a number of times to continue explaining. We got the definite feeling he was waiting for us to offer additional cash to encourage the other employees. The upshot of it was that they just didn't want to do the work. AND THEY DIDN'T DO THE WORK! Before they drove away, the spokesperson PROMISED he would be back at 7 a.m. the next day, Sunday, with his own crew of friends to accomplish the move. But no one showed up Sunday. Not at 7 a.m., not at 8 a.m., not at anytime!

Beyond creating a very inconvenient situation for my son, we are absolutely appalled by this extreme lack of responsibility and professionalism. We certainly will never call All My Sons again, and we will do our best to dissuade anyone we know from doing business with such a disreputable organization. We are also notifying the Minnesota Better Business Bureau and the Minnesota Attorney Generals Office about the way the company conducts its business.

Once they finally that great price went from 700 to over 1200 with them refusing to take my furniture off until I gave them monies. With that being said I called and complained getting back my gas money. Only this move was by far my Worst!!! Never again. And to our surprise when we realized not only did they do a horrible job they left 4 big items of furniture the old property. How was I to get it without being charged again. Now I have an investigation going on. Don't use them!!!

The Allen Police were called and Sergeant ** responded to the call. When the All My Son's foreman was sent back out to look in the truck again, the gun was found in a plastic hamper. Very strange how the gun moved itself from the box my wife had put it in! Sergeant ** suggested the gun be sent for fingerprinting. Although no solid prints were found, in our opinion it was pretty obvious what was going on. Sergeant ** did arrest the All My Son's Move foreman and his helper on the spot for outstanding arrest warrants! A crime is a crime! Do you want criminals in your house (the owner's response was they were only traffic warrants!)?

We arrived at the storage place approx 4:07. They didn't even finish unloading my belongings and they wrote on the order form end time 5:15 pm. It only took an hour to load everything, why would it take another hour and fifteen minutes to unload it in one storage unit? I asked them how should I pay - they said "My cashiers check money order or debit credit cards." I didn't have the funds in that amount because I took out the max at my bank. No one never told me what forms of payment they took. That's horrible business. They said they wasn't going to take any of my belongings down until I paid in full!

They ended up taking my furniture back to their storage unit and charged me an extra 75 for storage fee. My total came up to 689.00. My quote on the paper was 587.00 with the additional gas and travel time charge. Then on top of that, I don't have an order form. The paperwork they gave me had someone name and address and contact information. They marked out the person info and they told me that the reason why my information isn't on the form is because they was told at the last minute about my move! This company by far is the absolute worst. I'm going to file a civil suit against them. I wouldn't use them if they was the last moving company on the earth. No professionalism, lack of communication, false advertisement!!!

I was quoted 3-4 hours and $347 total. So I was a little surprised when I was told $762.55! It was late and the lady wanted me to pay before they finished. By the time they finished they told me I owed them another $144.79. Why I asked... because I used an extra hour they said. If it wouldn't have taken them over 45mins to take my bed apart that wouldn't have gone over. Then they charge another fuel surcharge for the extra hour? WHY? The truck was sitting out front OFF. How is that using fuel? I was livid and still am. They did not leave till nearly 1am. And it cost me over $900! For crappy service. It did not even cost me that much to move from Orlando to Tampa. This was a local move this time. I have never had a worst experience than this move. I would love to actually speak to the owner of this crappy company and let them know how they lost the respect and loyalty of a former customer.

The moving company was completely rude to me in handling this issue. They stated that none of their employee's would do such a thing, but when caught never offered even an apology. If you don't want thieves in your house during a move please look elsewhere for a mover. They also got into a loud profanity induced argument at my home in Va. for at least 15 minutes. The help they hire and use is of very questionable character.

They FINALLY start moving things and the movers were nice enough - all sweet guys but freaking infuriating. I had to follow them around making sure that they got everything and even had to stop them from leaving to ASK AGAIN if they were going to get some items I had pointed out 20 times already. Turns out they left a lot more than I thought AND left it outside or in a back room when we left so it wasn't in eye site... My husband and I had to rent two UHauls to finish the move ourselves.

Same day we had a second pick up and my husband met them there while I went to the new house. We discovered there that they hadn't packed the truck well - KNOWING what we had and what was at the second pick up too... Didn't pack to the top, threw things in on top of other furniture - not good. When they were unloading we got griped at because they took something upstairs and I asked them to move it down - um I'm paying you to do a job that you aren't even doing all that well so don't gripe at me. They also talked smack about the horrible person they worked for that morning and how hard their day was... Yea I know. I've been moving my own stuff, painting and packing for the last two weeks: I get it.

That's when I discover that they TORE MY BRAND NEW floor (this is a house we just built) in three places in my kitchen and were trying to cover it up till my husband saw them. THEN they literally destroyed a sewing table that was less than a year old and before they headed upstairs with it was fully functional and fine... They PROPPED it up and THEN called me up and said a couple of screws tore but it was fixable. I'm not thinking and just nodded at that point exhausted because it was 9 and I had been moving my own stuff for the four hours they were late to save some time and keep moving... So later I was so angry when I opened the door on the cabinet that night unpacking and the whole thing collapsed in pieces. Totally broken, but hey they took $30 off their OVER $1100 price for the damage... Wow thanks.

Literally the MOST expensive movers I have ever had in my life and by far the WORST. We called the next day, sent pictures to owner of floor and desk. Promises were made to fix this. Well I waited and a week later no response after multiple calls and emails from my husband so I am taking this to social media. I have had better luck getting guys of Craigslist at the last minute. I so do not recommend these guys. I literally want a refund and a do over at this point.

I did not have any appliance other than a washer and dryer, two beds, two dresser, and living room furniture and misc like clothes, vases, lawn furniture and they sent the smallest truck they had that would not even fit the stuff I had. After the 4 hours packing the truck we arrived at my new home. I had them load the stuff in the garage and get the hell out. They complained about the hours they worked for the day that's why they did not want to move me. They are scammers, who wraps up Rubbermaid containers as if it's precious glass - each item had to be wrapped with a roll of tape. It was the worse experience I have ever had with a moving company. Beware of the fraud, the workers are trained to take their time with your stuff so the bill can go up. Read the paperwork before you sign it. That's a scam as well. And the boss should be ashamed of himself calling a paying customer up in the middle of a move and spoke very disrespect.

On 7/16/15 movers didn't show up until 3:30 pm. I ended up calling several times after 2 pm to get an update on the ETA, and was continuously promised around 3 pm, which didn't happen. When our movers did show up, they were slow, stating they had a busy morning and were quite tired. Showing them around our house they agreed this should go quite quick. They took many breaks, at times we couldn't even find the workers. They were dressed unprofessionally, with torn t-shirts and pants. Smoking frequently with repeat request to not smoke in our house. It took the over 3 hours to load the house, already almost over our agreed time. Stating they get paid hourly and didn't really care how long it took. They then took a break before going to the new house. We were charged for an hour of drive time.

When it took them under 10 minutes to get to the new house. They began to unload. It took them over 3 hours to unload. They had started up their truck to leave before coming in to tell us they were done. Throwing us paperwork to sign. Never once did the workers offer to do a walk through to make sure items were where they belonged. At either the old house or the new house. We clearly showed them where items went at the beginning. Even marking on every box what room, and clearly labeling each room for ease. The workers left 80% of the boxes either in our living room or garage, which isn't acceptable. They had stacked on top of boxes that clearly indicated that they shouldn't be stacked on top of. Stacking and throwing boxes that stated fragile on them. After the men left, we noted one of our box spring mattresses was completely damaged, they had wrapped it so tightly in half that our frame had been damaged.

The mattresses were wrapped so tight they were in half. We had to spend 2 additional days moving boxes where they should have been moved in the first place. When I called and complained to the corporate office we were told they wouldn't do anything until we talked to the local office. When I called the local office regarding the poor service and unhappiness. They blamed most of it on us, it was our fault for not knowing where the workers were. It was our fault for not forcing the workers to do the walk through. It was our fault for not making sure we directed everything more appropriately. They did refund the charge for materials, which we were originally told was included. They didn't refund the fuel sub-charge which we were not told of prior. I complained regarding the amount of time for the job itself. When I original told it would take around 3 hours total. I was charged an hour for drive time, when it didn't take an hour.

I in total was charged for 7.5 hours of service when I only had a little over 6 hours of service. When our movers left, they had put their finish time at 10 pm, and they actually finished at 9:40 pm. They noted that we had changed the time, but we didn't receive a refund regarding the time difference. When we called corporate office regarding these issues, we again were blown off. We found damage to our walls after the men left, and the company wouldn't come out and address. I have made multiple calls to the company with no results. I was sent paperwork for the damage to the box spring. I asked for a further refund with nothing. I expect the company to reimburse me for the new box spring we had to purchase because of their damage. I expect to be reimbursed for our time that was spent moving boxes that were in the incorrect places, this took us an additional 2 days.

I feel like I should only be charged for the original agreement with price which was 3 hours. Not the 7.5 hours I ended up being forced to pay for. The movers will not move your belongings out of the truck until you pay. Basically holding your possessions hostage until you have paid. What other option do you have but to pay or they will not give you your belonging. This total price would be a refund of $1000. I understand paying the fuel surcharge. I believe we should be credited back 4 hours of work, at a cost of $129 an hour. Plus the $150 we spent on a new box spring. We had to rent a U-haul to get the box spring because drive cars, that cost us $89. I do believe the company should reimburse further due to damage found on the walls from the workers. The company told me they would only fix holes in the walls, not scratches and such, that was our responsibility. I don't agree with this.

This was a brand new, new construction home, that now the walls look horrible. While they didn't break through the walls, they did cause damage, we had to repaint many areas due to the marking. This isn't acceptable. The company should have fixed this. The company should have agreed to come out and move the boxes to their correct location. Their workers should have offered to do the walk through with us. Clearly, they get paid hourly as they told us, and were not in a rush. They didn't care if we got overcharged because they were moving slow, they got paid the same no matter what.

This is beyond horrible. The company is using me and my possessions and taking their time to cost me more money, giving them more money. Unacceptable. I feel we should be reimbursed for our personal time to fix situations that never should have happened. Broken family heirlooms that the workers and the company clearly didn't care about. This company, I would never recommend to anyone. Their service is horrible. They clearly do not care about their customer, they care about their bottom line. I think this is at the corporate and local level.

When I told Dianne that it was on them that they quoted me wrong and not my fault, she discounted it to 2600. I told her I should not have to pay more than 1750 and that was even several hundred over what they quoted. She then got the owner Betty on the phone and apparently it was her son Matt that quoted it wrong so they reduced it to 2300. Still 600 over the top I expected. Totally got shafted on this move and would never ever use this company again. Beware of these practices as it appears they do this a lot.

I finally called the main office. They said they'd have them call me. I got a call about 30 min later saying a different crew was on the way. The first crew mentioned something about a deal and then I could take care of them. The second crew emphasized this "deal" again. Then after they looked things over they called the office as they thought they'd need two trucks. I've moved a lot of things in my life and knew it wouldn't. This turned into the office calling me and asking if we could change to an hourly contract to "be fair", I stupidly agreed. They drew up the contract and had me sign it, then said they'd trim a few hours and I can pay them direct some of the difference so we can both make out. I agreed but felt they were all in on this, the office and the workers. They made it a point to constantly tell me sob stories of how little they are paid and how they get cheated by the company on extra time put in.

In the end the move took about 17 hr from beginning to end, which included them taking a lunch break for which I paid for the pizza they ordered. I also gave them some money to pick up something on the way to the new place. I even gave them things as we were moving like my microwave and other items I didn't need anymore. They had told me their breaks were not included in the total hours, but when the total was evaluated it was not subtracted. Then they tried to charge me the total of the hours they trimmed off the final total, with the difference being given to them. I balked at this and they lowered it slightly. It was late, I was tired, I did sympathize a little with them as the move out was from the 3rd fl. so I let them scam me somewhat, but part of what they got was going to be their tip anyway, so they didn't get over as much as they thought they did.

Had that been the end of it, I could have let this go, but afterwards, I found they were leaving boxes and bags where they wanted and not as I had asked them and as they were marked. I am missing a 540.00 cordless Dyson vacuum, which was one thing I hadn't packed and was in two separate parts (the vacuum on the charging holder with two accessories on it and the long tube attachment with the carpet head) so it's hard to believe it was "lost" by accident as both parts are missing. I am also missing a Weight Watcher's bathroom scale, which also wasn't packed. The two things that were not packed are missing. I called to talk to the driver and he refuses to call me back, the office referred me to their corporate claims. Who required I fill out a form and have a document notarized to state I wasn't fabricating the loss. It even asks what I expected to settle the claim, to which I stated I wanted to be reimbursed.

In the end I got exactly what I thought. They sent me a form to fill out and notarize again to state my honesty in the claim and an offer of 4.20 as they are only responsible for .30 a pound, which is a part of the agreement, that I now feel pretty much gives them free reign to shop through your belongings. (And get this, if I would accept their settlement, I would be signing an agreement not to say anything derogatory about them. What joke.) On top of all this, they were not careful with the items they moved, and caused damage to some of my items like my book cases. Do yourself a favor and find another company if you are moving. This place is not trustworthy, they false advertise on how you don't have to worry about anything on your moving day as they will handle it for you. You have a lot to worry about if you use them.

Third and what upset me the most, they left a refrigerator and box spring out on the patio of my new house saying they (professional movers) couldn't get them in so this 60-year old guy and his wife got them inside. So all said and done I had broken and damaged furniture. Had to move a refrigerator and box spring in myself and was underestimated by almost 400 dollars. I would not let these guys move my dog house let alone anything I value.

This was my first conversation with Michael who identified himself as the Operations Manager. I expressed my displeasure not with the truck breaking down (that happens) but the fact that communication between his office and his customers was deplorable. After much contentious conversation he was able to offer a paltry 10% discount and an assurance my move would happen FIRST thing in the morning. He said he was taking personal responsibility for my move, he would be my contact, and he would notify me in the morning when they were leaving the yard so I could return to my old house and NOT waste any more time.

At 8am I get a call that they are on their way. The movers arrived after 10a. In between that time I made several calls to the shop most of them went unanswered. The one call that was answered was by a woman who identified herself as a manager who was long on excuses and short on apologies - basically telling me that Michael was not around so I couldn't speak with him and that no amount of my complaining on the phone was going to make the movers arrive any quicker. The movers arrived and completed my move in less than 2 hours (their minimum) as it was a VERY basic move. I have no complaints about the moving crew - they understood my frustration and completed my move as quickly and safely as they could. It was not until after the movers completely packed my old house and were on their way to the new house did I finally hear from Michael.

Michael said something to me on the phone that perfectly sums up why you should not use All My Sons. He said his role in Operations was "selling time" - which I could not agree with more. I’m sure if I had a bigger move and was more profitable perhaps I would have had more attention - but this company either does not care about its customers enough to keep them informed, or just does not know the first thing about running a business. As an end note to all of this - one would have thought that after all of this I might have gotten a call from someone at the end of the move to make sure that the job was completed in a satisfactory manner. This is something I would expect from just about any service company and even more so for a customer that was having a horrendous experience. Needless to say - there was no attempt on their part to follow up - which was not a surprise at all.

Well, they showed up and surveyed both mobile homes and informed me it would take 2 trips. I said, "Fine, no problem." Then they stood around in their truck for another 15 minutes and I get a call from Scott. He starts going on and on about the situation, costs etc. and I kept saying, "Fine, I understand." Apparently I was on a conference call because out of the blue, a voice (that sounded like one of the movers) said, "She is drunk, pull the crew out." Scott hung up on me and the truck left. I repeatedly tried to call back but they refused to answer my calls.

By the way... I am a renal cancer patient with only one kidney... not only I don't drink but I can't. And at 9:30 in the morning... seriously? My advice... stay far, far away from this company. I'm still praying I get my $500 deposit back. Needless to say I still haven't been moved. 2 men and a truck are due Tues. Should have called them in the 1st place!

I asked when would the entire load arrive, and he said next week, (May 7,2015 partial load came and Bryan told me if I did not receive the delivery of the partial load that a 300.00 storage fee would be charged. I asked to speak to his supervisor and his name. He told me he was Eric ** and I would have to call him. Bryan also stated that while we were talking at that time Eric was there in the room with him. I waited until the next day to call Eric and he questioned me why I did not call that evening and I explained that I was upset. They had quoted the priced for the move and I paying by cashier's check. Bryan talked to the driver Anthony and told him to try to obtain the fee, and refused. Told them that there would be no payment until I get all of my things. Eric assured me that there would be no 300.00 fee and they would be keeping me informed as to when the whole shipment would arrive, needless to say they did not.

I receive my things May 22, 2015. They did not inform me about the discount they applied. They collected the original amount. Anthony and Jason are the best. Bryan was rude and will cause this company much money with his disrespect to the customer. Mr. Eric you really need to keep a sharper eye on your workers, I was really done wrong. The glue that holds your company together are your drivers and the hardworkers that load and unload. These guys are the true soldiers that have to face the people when the front office has made a real mess.

I hope this horrible experience will not fall on deaf ears. I paid in full $3888 but the bill was $2916 because the delivery was on a Friday at 8pm - no banks were open to transact or change the cashier check. My whole load was finally here, and you all made a 900 plus. Do the math. VERY UNETHICAL. YOU DIDN'T HAVE THE RIGHT SIZE TRUCK AT FIRST DELIVERY AND YOU MADE ME PAY FOR YOUR SHORTCOMINGS. Didn't follow up and send me a claim form or courtesy call. YOUR REPUTATION WILL BE YOUR JUSTICE.

I scheduled this move more than a month in advance. I spent some time trying to make sure the individuals assigned to move my belongings were professional in dress and mannerisms. They were not. In fact, I avoid people who look like them in public. A shirt with the company logo does not a professional make. Jerome was loud and insistent upon his own way. He was verbally abusive, threatening in mannerisms, rude, slow and lazy, indecent in speech and condescending in attitude. He repeatedly grew agitated and visibly upset by not being allowed complete latitude to behave any way he wanted.

Specifically: When I asked Jerome not to spit, he defiantly retorted, "Aren't we moving you out of here today?" He continued to spit. Jerome disappeared regularly for long spans of time - I frequently had to go looking for both movers. I saw Alex sitting in the All My Sons truck. He remained seated for more than ten minutes after I noticed him sitting and began timing his lack of movement. I am unsure how long he was sitting. I had been in the house, saw no movers for some time and went looking for them. Jerome freely and openly discussed with Alex his personal time excursions. The most disturbing of these discussions took place in the public driveway of the neighborhood in which I now live. Neighbors overheard these conversations as well. Jerome regaled Alex with tales of being big and needing a couple **.

Jerome knocked over a shelf that knocked over a jewelry box that was set aside over five feet away. The box fell on a vent, dumping the contents into the vent and gouging the wood of two of the drawers. Jerome did not apologize; nor did he move to pick up the contents. Instead, he blamed me, saying I should have cleared the area. Jerome attempted to charge me for packaging material that Danny (supposedly a manager of the Hilliard, OH office) had told me would be provided free of charge. When I refused to sign billing that listed packing material, Jerome became visibly upset and angry, loudly exclaiming "No! That comes out of my check!"

Jerome refused to move a treadmill, saying it could not fit through the door. The treadmill was brought in that door when I bought it; three days later one friend and I (female and not professional movers) were able to get it out that very door with little issue. That treadmill was one of the main reasons I hired a moving company in the first place. At the mention of any damage, Jerome would vehemently and repeatedly deny the damage. He would sneer and argue and do anything to negate responsibility.

On June 25th, when All My Sons movers left the house in which I previously lived, there was still stuff in every room of the house. The garage was still full of my belongings. I had to rent a UHaul on Sunday, June 28th to finish moving. I paid two people to help me finish moving. I would have finished moving on Saturday, June 27th, but I relied upon information I received from Eric ** at All My Sons corporate offices in Texas. Eric had told me on Friday, June 26th, All My Sons would finish the job they were hired to do. Eric promised me two different movers would be finishing the job on June 27th. Needless to say, I heard NOTHING from All My Sons on June 27th, and so had to finish the job myself.

The movers had no interest in expediency; however, billing was of the utmost importance. Jerome frequently called Danny and sat in the cab of the truck talking. Toward the end of the move, Jerome sat in the truck for more than 25 minutes talking on the phone. When Jerome finally exited the truck, he asked if I was ready to do billing because they had gone over time. During the time they had supposedly gone over time, I unloaded all but three totes from the truck myself (working by myself for more than 15 minutes). Neither of the movers were anywhere to be seen and I wanted to get them off my property. When Jerome realized I had been unloading the truck in their absence, he yelled at me to get out of the truck and that nothing else comes off the truck until I signed for billing.

After I called and complained about their s-l-o-w-n-e-s-s to the local office; they were told to finish unloading without further billing, Jerome threw the final items off the truck into the grass beside my garage, told me my belongings were trash and to have fun picking up the rest of my trash off the grass. There are neighborhood witnesses; an embarrassment to the AMS company.

In addition to the abuse I endured from Jerome, and the large amount of work I had to do myself after paying All My Sons more than $1009.00, there was extensive damage done to both my previous and my current home. The motto painted on the side of the All My Sons truck is "Let Our Family Move Your Family." My family does not condone the illicit use of prescription drugs, using Jesus Christ's name as a curse word, regularly dropping the F word while working in a professional capacity (let alone in front of a customers 7 year old child), calling customers trash, or rude, condensing treatment of others. I highly recommend stepping up random drug testing, and more stringent rules in the hiring process at All My Sons. If Jerome is the highest caliber individual All My Sons could send to my home, All My Sons clearly needs a better hiring process.

We never discussed pricing. In fact, I was to get a follow up call to confirm my move. I never got it and I called them. The only thing they advised was a 9:30 arrival. So, they started at 10:01, it took them 2 hours at my apartment to move items. My largest items were treadmill, sofa , loveseat, dresser 1, mattresses. Also, maybe about 15 boxes. I also had me helping my father and another person. Then they sat on the lot for 15 additional minutes after we had pulled off. I called them and asked them to follow me, they declined. They advised they had to pack the van which was odd because the 3rd mover stayed in the truck and arranged the items as it was handed to them. So why once everything was out did you rearrange for another 20 min? I moved less than a mile away, only 4 min from my old home. They arrived still 20 min late.

Then I was presented a bill for $573! They called their manager who said they are anticipating it will take another 2 hours to move again so the time they bill was up to 12:45. I asked the mover next to me what time it was now, they said 11:15 a.m.. I told them no one ever told me they were $100 every hour. I was quoted just $50 every hour after the 2 hr minimum. So, only had $300. I told the manager on the phone and the moving rep who went over the contract with me who conveniently failed to cover the rates but had me sign the contract I was going to the atm. It took about 10 minutes and I returned to find the 3 young men sitting on the truck stop with their legs swinging and talking. My father advised me they stop working all while quoting me a 12:45 time frame. This infuriated me because you're moving slow, soaking up time, and purposely prolonging this process.

The manager said when they called him because I was upset that he told them to stop until I paid all my money. That this would not count against my time. However, I was never given another time of completion with extra minutes added. The movers dented walls, were unskilled in maneuvering large items, and although nice, totally mislead me especially the contract person. Also, let me mention the supervisor came by and exchanged a dolly that had a flat tire. "Jens" was his name. As I am sure this caused them to move slow at the first load up I was not given a deduction for equipment being faulty. Also, he also never went over the price with me. Jens promised to send me the contract as the copy. Again I was never allowed to go over, hold or review. I never received this signed contract, copy of my quote, or got a chance to review the call between me and Travis.

That same day I googled this company. They are nationwide and have over 300 complaints, many consumers had logged on that same day and filed complaints with ConsumerAffairs, BBB, and other blogs. This company has a consistent history of falsifying moving quotes, soaking up time deliberately, and gouging customers. Please help and do an investigation. I am requesting $200 of my $573 bill returned back to me. As I agreed to pay $200 for 2 hours, and $50 every hour afterward, and gas. They only moved me for 2:45 minutes, why I am being billed as if they moved me for 5 hours, at $100 an hour? Why was not the contract rates shared and covered prior to moving that day? Why was the contract never sent if you're not doing any fraudulent behavior. I saw the page I signed and initialed, there was no $99 per hour or even dollar amounts on the page.

Partial refund $100 for 2 hour minimum (10 a.m. - 12:00 p.m. + gas, then I'll pay for $45 minutes) total $300. I want $273 dollars back. They wrapped, quilted everything which was unnecessary as my items were already taped but this was included in the quoted. I have a copy of the quote via email. I also had already paid $50 deposit which was taken off the total.

Even though we asked them to pad all furniture, they did not. I was too busy helping to direct the men and my wife was too busy taking care of our 3 month old infant to notice that they were being negligent about it. Because of that, our dining table and coffee table were damaged. When we told them that they had damaged our furniture, the movers responded unprofessionally to us & claimed that we were lying & it could have been already damaged before. Are you kidding me? That's false, because when they move the furniture, they specifically point out items that are already damaged & obviously, those items were not pointed out to be damaged before the move.

After that heated exchange, one of the movers decided he was going to stop moving furniture into the house even when asked several times & EVEN THOUGH WE ARE PAYING FOR 3 MOVERS. Now, we're down to 2 movers when we had asked for 4 MOVERS. Both my wife and I had to physically move boxes OURSELVES into the house and up the stairs because the movers refused to put on booties in our home & bring things in (our new condo is completely carpeted). I even moved a mattress with one of the movers from the elevator to the apartment. I assembled both bed frames with one of the movers. My wife was moving heavy book boxes herself & the movers did not even attempt to help her. Let me remind you, we were also taking care of our 3 month old infant while doing all of this.

The move in its entirety took over 13 hours - started moving at 8 am & they did not leave our new condo until 9 pm. We literally only had 1 mover doing anything (since 1 was drunk & left the job, 1 decided not to work anymore, and 1 had to stay by the truck). Even better, this remaining mover was annoyed he was doing all the work, so he purposely was going slower so that they would get paid more in overtime. The next day, we found that besides the damage to our dining table & coffee table, they also had broken our TV stand and cracked multiple mirrors off of our $300 art piece.

What did they do for us in return? We asked them to replace the drunk mover with another one. They said no - they didn't have any other movers. They sent out their manager Sam to apologize to us & he says that we will only pay for 3 movers. How is that caring about your customers? Of course we're only going to pay for 3 movers - that's all you are giving us! But what about the fact that the move is going to take so many more hours because of 1 mover missing? No response. We have multiple damaged pieces of furniture. They say that they cannot pay us back for it or it will be just $.60 per pound. Are you kidding me?! We call the manager again when the movers denied damaging our furniture & when one mover decided he did not want to work. He just said that we will have to pay for the 13 hour move as is & then speak to another manager Doug the following day.

Finally, after multiple phone calls, they agreed to charge us a move with 3 movers for 8 hours total, which they claim is fair. Is it? Of course not, that's what we would have paid if they had done their job properly. Instead, we really only had 2 movers working the entire time, both my wife & I moving and assembling items ourselves, and multiple pieces of damaged furniture. This stressful move of 13 hours will always be etched in our memory of our first night in our new home, in which we weren't even able to set up our nursery that night for our 3 month infant...so instead she was fitfully trying to sleep in her foldaway crib as the movers were banging things around at 9 pm. Would I ever recommend or use this company again? ABSOLUTELY NOT.

Reaching anyone for updates on the arrival of our things was a nightmare - there are only 3 people in this office and there was 1 driver but getting facts, updates, and a delivery date was an indescribably horrifically handled situation full of false reports, hostility towards us as the customer, and outright lies. This miserable communication made our move far more stressful than necessary and not worth the inflated price. For greater detail, please read below - fair warning, we made sure to give a detailed account just so everyone is clear:

We went to All My Sons only after having been left out to dry by another moving company which broke their promise at the last minute on their ability to deliver within our required window. The appeal and advertisement for All My Sons was the convenience of having the same person load the truck, drive it straight to our destination without additional stops or loads, and to get in in a short time because the 2,000 mile trip was easily covered within our 10 day delivery window. We were desperate to continue the move as planned and were initially excited to find a company that could accommodate us and even promised to exceed our expectations, so we were willing to pay the premium that came with this (approximately twice the price of larger companies and three times the price of Mini Movers who we should have worked with from the start - by the time we contacted them, they were booked).

Despite poor online reviews, we assumed our move was so simple that it would be hard to mess up, and decided to work with All My Sons. The Milwaukee area office is operated by three (3) individuals - the owner, sales manager, and an estimator. We first spoke with the owner who assured us his company was worth the price because they would drive our items directly to Seattle and promised to pass me off to the salesman to move forward. I had to call back to ultimately reach the salesman as this hand-off was apparently never clearly communicated. This did not bother me at the time, but was the first glimpse of the horrific inter-office communication that exists at All My Sons.

Once I reached the salesman, he was wonderful to work with and echoed the direct service promise - based on simple logic, he said that a Thursday pick-up would result in a Friday departure from Milwaukee, and a truck arrival in Seattle by the following Tuesday or perhaps Wednesday. We decided this convenience was worth the premium on cost, and we moved forward with a visit from an estimator.

The estimator come out to the house and she was great. She was very personable, professional, and informative about the move and she completely set us at ease. She echoed everyone else's promise of a straight-shot move and a Tuesday/Wednesday arrival and said she would be our point person for the move and to please contact her with any questions. After such exceptional service from the salesman and estimator, we assumed the poor online reviews were the result of some combination of whiny, indecisive customers and large home moves. The next step was loading which went smoothly enough; the driver arrived a bit late due to some address confusion, but this was no issue and he and the other mover packed everything up quickly and safely while both conducting themselves cordially and professionally.

HOWEVER (**this is where the experience makes a comically awful turn**), once all of our possessions were loaded in the truck, the driver started to voice complaints about his boss and inter-company logistics and even told us how he loves to mess around with the owner, and if the owner is too mean, he simply doesn't follow through on his promises to said owner. Additionally, he was excited to throw his mountain bike in the back of the truck because he would take a 36 hour stop to break up the trip (never mentioned previously and not a law set in place by DOT driver regulations) and get some riding in. He said that based on the 36 hour stop, he should be in Seattle by Thursday, MAYBE Friday if he hit traffic.

By this point, the driver's intentions to use our move as a road trip vacation and his unprofessional openness about having screwed his boss over in the past cast some serious doubts on the initial trust we had built with the company through the estimator's visit. While we were concerned, he had all of our items ready to go and we clearly did NOT want to upset him. We felt as though we were past the point of no return and had to move forward.

We headed out to Seattle hoping the owner might take control of his driver and follow through on the company promise of a direct shot and a Tuesday/Wednesday delivery. A similar-looking moving truck even pulled up near our apartment on Monday, which caused us to wonder if we'd missed something and the truck was for us. I called our estimator to double check the delivery date and time - at this point, we realized we were jumping the gun, apologized for being so antsy, and simply requested an updated delivery date and time. She said she would check with the owner (who apparently runs dispatch and is apparently the only one in the company with access to GPS location information on company trucks) and would call us back as soon as she knew.

After hearing nothing back, we waited until the next (Tuesday) evening to shoot her a text once again asking for an update. She simply said that the owner was supposed to have called us and that she would call him right away. We waited for any further info, but never heard back. I texted her again on Thursday morning saying we hadn't heard anything to which she responded that she would call "him" immediately. We are unclear if she talked to the driver or the owner (or anyone for that matter), because she responded within a few hours that "the guys" would be arriving tomorrow (Friday) afternoon and that she was get back to us with a more exact time in the morning.

We were pretty irritated at this point and simply noted that all of this push back was getting into a neighborhood festival that would shut down some streets, so the driver should plan accordingly for the Friday drop off. The following (Friday) morning, we waited all morning for info and heard nothing - I texted asking for a time. We waited over an hour for a response, at which point we decided it made the most sense to call the office number given that all answers seemed to come from there.

The salesman answered the phone and immediately transferred me to dispatch, a.k.a. the owner. After a wait on the phone, I was finally connected to the owner who answered the phone with thinly-veiled hostility. I told him who I was and that we were expecting the truck that day (Friday) and simply wanted to know what time it would be arriving. He aggressively informed me that the truck wouldn't be arriving until Sunday PER OUR AGREEMENT. He continued to inform me that I had received a voicemail from the estimator stating Sunday as the drop-off and I had responded to this voicemail with an "OK" text message. Furthermore, he informed me that he had a business to run and didn't have time to talk to me because I should be talking to the estimator who was the point person for my move.

I was shocked and quickly explained the different information I had received by opening my text thread and reading it to him. While he was willing to admit that he wasn't sure why his employee had lied to me, he said the truck was in Montana and would be arriving on Sunday. I vigorously tried to maintain my composure and expressed my confusion as to why a truck that departed Milwaukee on Friday for a 2,000 mile drive was not arriving until Sunday. He said that he had had to deal with a last minute driver change because the driver got pneumonia and this caused a delay.

I said I had not heard anything about a driver with pneumonia (and while I didn't mention this to him, I knew this was a flat out lie - the driver who packed the truck Thursday was kind enough to stop by on Friday to pick up a rug we had forgot to include in the initial load. After tossing the rug in, he said he was hitting the road. This same driver was the one who eventually arrived on our doorstep in Seattle).

He said that was the truth, he didn't know why the estimator had lied to us, and that he needed to hang up because he "had a business to run". At this point in the conversation, he was more hostile than ever and had been continuously cutting me off as I tried to explain the move communication from my end since it was clearly a different story on his end. I said that I was extremely frustrated with his company and his employees and that I would be writing a lengthy review (here it is!!).

At this point, he told me that he would not "sit there and listen to me tell me how to run his business" and that if I wrote a review he wouldn't "just let me throw him under the bus" and would "write a rebuttal explaining his situation". While his rude and unprofessional behavior during our phone conversation had me physically shaking with shock and anger, I explained to him that I was trying my best to maintain my composure despite my overwhelming frustration, that I would appreciate if he would give me the same courtesy, and that at this point I could accept the Sunday delivery date so long as we were clear that I needed to hear from someone at the company on Saturday what time to expect the truck.

Further, we wanted to know how we would be compensated for the delays. He curtly informed me (in a tone that was at the very least cordial) that he would be sure to speak with the estimator concerning the "lies" and have her call us, give us a delivery time and would give us a discount on the move for the four day delay and said good-bye. Looking back, I should have noted the delay was at least 5 days from our expectations and should have hashed out the precise discount. However, I was exhausted from the rest of the discussion and happy to end our conversation.

More shaken and concerned about the company's ability to deliver on any promises, we waited a few hours and, having not heard from the estimator as promised, decided to give her a call - after all, we had established a relationship and trust with her at the start and I simply wanted to have a peaceful, professional conversation about the matter. She did not answer my call, so I left a message. After another hour of waiting, I sent her a quick text simply saying I wanted to clear things up with her, to which she quickly replied that she would call me back.

I never received a call, and when I tried to contact her on Saturday to establish a delivery time (as agreed upon), I received a curt text response that her daughter was playing softball and she'd call later. Again, I waited over two hours with no response and texted asking for our promised update. I received a prompt response that the truck would arrive between 3-5pm on Sunday. I responded with a thank you and have not spoken with her in any form since.

The truck arrived a little after 4pm on Sunday. The local Seattle hired hand who helped unload the truck was very professional and a pleasure to work with. The driver was also very helpful with the move in and all of the items arrived in good condition, despite his willingness to use our move as a cross country road trip vacation. We were so relieved by this that we ignored the driver's complaints about having to leave early that morning from Idaho to reach us on time and his other comments about how he figured he might be able to push it and make it home by Thursday night (in 4 days) to get to a concert. We simply smiled, thanked the guys for their help setting up the apartment, gave them some pizza, and sent them on their way.

Concerning the price adjustment, the driver arrived with no price change noted on the documents and asked me to sign prior to anything being moved - I said we expected a decrease. He understood and didn't stop moving things in as he proceeded to call the owner and salesman multiple times before finally receiving direction to decrease the final cost by about 10%. Again, looking back, we could/should have been more thorough identifying how much the move was worth and how much we should have been charged. However, we were so relieved to have our items and move on. we paid the amount, signed the papers, and moved on. Once again, comically awful. We were certainly jittery with our first move, but the poor communication spooked us early on and it led to a stressful move with an unprofessional cherry on top. Best of luck with your move. And be sure to never hire All My Sons Moving.

Ended up canceling due to them still trying to charge FULL PRICE, NEVER CALLED BACK to inform of what is going on. Very careless with their customers! Never apologized. NOT once for the inconvenience. And they kept my deposit!!! Even though I didn't use them!!! I have NEVER used them and will NEVER try to use them again!! Extremely disappointed with their attitudes towards the whole situation. They NEVER tried to keep as a customer! It was more like,"OK, whatever you canceled."

Original Review: July 7, 2015

I have used several moving companies in the past and this was the worst. We were overcharged. They have refused to give us a breakdown of the charges. Our dresser mirror was broken. The mover said he took a picture of it and sent it to the office. The office claimed to know nothing of this. It took three phone calls to get the forms to file a claim. After a month we called the claims dept today and was told we needed to send a statement to explain what happened. We have been getting the run around since April 6th and it is now July 7th. We only moved 10 miles and into a two bedroom apt. and the charges were ridiculous. It was double what we have ever paid before and less furniture to move. I would not recommend this company to anyone. We gave the delivery guys tips, but this has been one of the worst move experiences I have ever had.

On our way to the new house, we stopped at a convenient store and I paid for their drinks and chips. Before they would take our things off the truck, I had to sign and pay them about $400 more than we were quoted. At that time, the lead guy told me they accept tips but it would have to be cash. Again, I was embarrassed since I had no cash on me, so I went to the ATM and got them their tip. It wasn't until they left that we saw the damage to our things.

When we called Larry and Chris at the office, they sent a guy with a colored pen and fixed scratches and torn leather sofa. However, he couldn't fix our torn, dirty mattress. We are told they pay $.60 per pound on damages...that won't pay for a new mattress. They don't have anyone who can fix the mattress. BEWARE - don't use this company, they don't care about you, just your money!

Then and only was I informed of the following: they charged me over $300 on gas for a local move - 12% charge on total moving cost; over $300 for brown paper and plastic tape, of which they charged and left 6 new rolls of tape, loads of paper and other unused packing items for which I was charged; time and a half over 8 hours. This was well over $1,000 in charges that we had anticipated spending. They promised to refund a measly $100 on 7/1, but have not refunded that amount and give me the runaround when I call, placing me on many long hold periods and passing me around until the call is disconnected.

Our last encounter ended with the employee using strong words, accusations and name calling. This company operates under the guise of customer service but they pull the switch and bait and milk you for every penny and use loopholes to get away with it, i.e., waiting to have all your items in the truck, then signing dated paperwork that you must sign if you want your items. Their words when I mentioned this, "we have proof that you signed on 7/1, you have no proof as to when you signed." They are a scam and must be stopped!! I have since found 100s and 100s of consumer complaints against this company since this happened. I'm only sorry I didn't find sooner. Oddly, there were no issues with BBB, which is why I used them.

To travel 1/12 miles from my home to the storage facility? Things I was told over the phone were not true -- for example, wardrobe boxes were $15, the lady said. They ended up being $25 because the fellow in the office said it was only $15 if I gave them back at the end of the move. And do what, exactly, with my clothes? The two movers were, indeed, wonderful and it's not their fault, but I feel bad for them having to work for such a company. I'm not done with this. I plan to file a complaint with the BBB. Just call me "Ben Dover."

On Friday morning, I called All My Sons and spoke to Brad **, claiming to be a regional manager, and told him that my husband is on hospice care and I had to be out of our apartment that night. He said that he would refund my $50 deposit. I told him that I will sue and he laughed. The regional manager did not apologize. He just laughed. Please think twice about this very disreputable company. I am proof that they don't give a flying flip about their customers.

Come to find out the bank held one of our workman's comp checks. So we didn't have the money to get our stuff. Our fault I guess. No understanding at all. They took our stuff back to the yard and had his manager call us and if manager said we would owe them $200 overnight hold fee. Omg. Call on Monday to redeliver. Now Monday comes and the bill is 700 something. Omg... Set a time for delivery.. Sometime late in the evening. Got there. Estimated more time to unload: 1 chest of drawers, one 55 inch tv with stand, dining room table 6 chairs China hutch, 1 small desk. Bed and frame. 3 lamps 1 LG cork board.... We already moved the lighter stuff. But we couldn't do the heavy. You guessed it 2 hour minimum. Now here is the kicker. Guess how much. Wait for it. You will be floored. $$$ ONE THOUSAND FOUR HUNDRED FIFTY $$$. My husband went off on them... and the young man told my husband "to settle down grandpa."

I am going to spread the word as far and wide as I can to tell everyone I know how awful these people are... Do not use them ever.

So, basically, my beautiful wood furniture was being bought off for about $160. I was not offered additional insurance. So, I got .60 on the pound, which their weight chart is inaccurate. I know that a pottery vase that takes 2 people to move weighs more than 3-5 pounds. ~prove it~ I'm now told there is a weight estimator that is able to tell you the weight of your belongings. It's now been 9 months since my move and I have yet to resolve this claim. My belongings will never be the same. TERRIBLE COMPANY.

Called them numerous times and after the 6th time trying we were able to speak to somebody who said they had a move that was taking long and they'd send someone when they could....so it's 8pm and still no movers and nobody to answer any calls or have the kindness to just call and say "we won't make it today we can do it tomorrow though." NOPE NOTHING. So my 65 year old father along with myself and my mother have to try to move all this furniture. Thanks for nothing All my Sons... Terrible customer service and just a no show no call....What is that? PLEASE DON'T GIVE THEM BUSINESS. YOU WILL REGRET IT.

I called the office to complain about the thuggish behavior of their lead guy and the fact that he was asking for a tip like it was required, and that they took my screwdrivers and the guy I talked to ** could not have cared less. They also gave me a time of 1:30pm and showed up at 4:15. Nothing on their web site is the truth. I could go on and on about their shoddy service and money gouging but I think you get the idea. Do not use All My Sons Moving, they are not consumer driven AT ALL. With that said, the actual guys moving, the crew, were respectful and kind AND deserved a tip. But the actions of their "leader" and the actual owners of this rip off moving company were beyond awful and totally stressed me out, a move is hard enough... They just take advantage and leave you with a very bad taste in your mouth.

The office said they would send me an email of the signed pages... That was a week ago and I still don't have them. When it came time to take apart furniture they asked ME if I had any tools. They had none. You had to be with them all the time. I caught one of them trying to "slide" the sofa, which had metal legs across, a wood floor. I called the office to complain and was asked what they could do. I suggested a credit would be nice. Haven't heard anything. And to top everything off the guys said they accepted gratuities!!! Never again will I use All My Sons from Sarasota. Be forewarned.

Come Saturday morning the contact calls to tell me that they will not be able to fulfill their obligation and that I will need to contact another moving company on my move date. He asked if I was flexible on my move date and I told him we are handing over the keys to our apartment on Monday and that we need to be out by mid-day Sunday so we can ensure the apartment is ready for the next tenant, or lose our security deposit. The foremen said he would call around and see if he could assemble another team to handle our move, and call me with a plan.

It is now Monday and he still hasn't called me with his plan. We had to call all of our family and several nearby friends to help us out in this unbelievable situation All My Sons Moving and Storage of Kansas City has put us in. Fortunately we were able to get some family and friends together and, over the course of 2 days, were able to pull everything out of our apartment (with a heat index of 105-110) using a truck, SUV and small trailer.

They have made no attempt to contact me outside of the obligation cancellation, without even a sorry, there was no remorse when he was telling me we were effectively on our own and had no time left to find a replacement company. Note my deposit has not been returned and no attempt to reimburse me and my family for the huge hassle they inflicted on us. In summary: dishonest, untrustworthy, unprofessional, avoid at all costs.

Subsequently, the lack of shelves didn't matter as all of her crystal was broken, even after it was bubble wrapped individually and packed well. That was just one of many tragedies in their 90% breakage average. Thousands of dollars in damage was done. The next truck came the following day around the same time (3 pm) and they showed up in a rental truck with no ramp or other tools nesessary to complete the services that they sold. They literally just dumped everything in a pile like junk and bolted out of there as fast as they could. They didn't rebuild any of the beds that they charged as a service, lost most of the parts to even put the beds together and literally left a single mom with her two daughters sleeping on the floor and sifting through their broken belongings.

Since seeing this operation in action, I started researching All My Sons and was not surprised to find horror story after horror story of situations exactly like this one on a local level and nationally as well. All said, do your own research and use your best judgment. Don't be fooled by their fancy proposals and mission statements as most of it is not true. Things quickly go south once they get your deposit and belongings. Big "Thumbs down"!!!

Original Review: June 17, 2015

I had an estimator come to my home to give me a quote for an out of state move. She was very pleasant and told me that the estimate was non-binding and that I would probably be charged less than the estimate because the final cost is determined by the weight of the load. She told me she typically estimates high so this seemed reasonable. The actual weight was 1,300 lbs lighter than she had quoted, which would have taken $900.00 off the final cost. I was charged the original estimated weight and was told by the movers I would have to discuss it with the owner. I have called almost daily to have this resolved and, of course, the owner is never available. I went through All My Sons in Milwaukee. Gary Compton is the owner. If you're moving, use a different company.

The rate would go up, per hr. Then when they weren't done at 3:30, the guys told me they were going leave the last 8 - 10 boxes in my garage & I would have to get them myself! "Are you kidding me?" I thought. I have moved at least 10 times commercially, I have never been told there's a time limit on a move. So my rate went from $139.00 an hr. to $152.00 an hr. Needless to say they did bring my boxes into my house, this was all on one floor moving, no stairs anywhere. My move was a nightmare & cost well over $1,100.00! I don't plan on moving again, but if I do, I would NEVER use this outfit again. What a bunch of charlatans. Oh & I was charged from 9:30 A.M., not 10:00 as the office guy said. I will tell all I know to never use All My Sons!

I understand, accidents happen, but this was blatant carelessness and the complete disrespect by the one guy yelling at me repeatedly is not excusable. They broke over $1800 of our belongings and kindly offered us $20 in replacement. The manager promised us all along he'd take care of it all. He lied. You have been warned!

I rang the corp. office in Texas to discuss and see what could be done. I was told someone would ring me back in a few minute. No one did. I rang again this morning and was told there is nothing they can do. I said I wanted a supervisor to ring me back and they said someone would. That was 2 hours ago. I doubt I will ever get a call back. I am holding payment with AMS right now but, I am not sure of the outcome. Please do NOT use this careless company who gives zero customer support. Bottom line is - they are responsible for the damage, they are telling me, "Tough luck lady." Please do NOT use them - you will regret it. I wish I had read the reviews prior to hiring them.

We voiced our hesitations numerous times and every time were verbally reassured that everything would go smooth. The day before the move I had a question for our consultant and at that time we were informed our movers were coming to our location the day of the move which meant they would not start packing for at least 7 hours after we were initially promised. Which caused mass confusion between us and the buyers of our home

Finally when the movers did not arrive at the anticipated time I called our consultant and asked what their ETA was. At that time she put me on hold for a long time and when she returned to the phone she informed me the owner of the company had canceled the move! She said "he sent you a message earlier today." Now remember I had been in constant contact with the consultant because we were in a panic about our timeline. So bottom line we were left the day of a move with no moving company. By the way this message never did arrive! DO NOT HIRE THIS COMPANY!

Needless to say they did not show up on the 26th. When I called I got a very rude gentlemen who said they had cancelled my move, claimed he had no information regarding me calling back and confirming and claiming they had left me several messages. I checked all my voicemails and did not have one single voicemail from them.

I will admit I was pretty mad and told him what I thought of the situation, but he was very rude and offered no help at all. It was one of those, well too bad, sucks for you. If you plan on using this company you better stay on top of them and don't assume the person you are talking too is entering your info into the system. I have never had a company not show and have that "too bad" attitude. Buyer beware.

Scheduled 4 movers and 1 truck. I got 2 drivers, a helper and a truck. The team arrived on our moving day and immediately told me that they would not be able to move my belongings (3 bedroom, 1800 sq. ft - to our new home located one mile away) in one day. After going back and forth for 2 hours the movers finally got started. The movers did not have tools, moving equipment or home protection supplies (They literally had to borrow a dolly and tape from us). Everything (even appliances) was moved manually which took a very, very long time.

9 hours and 2 poorly coordinated truckloads later they announced that they were finished. When we visited our old home to check, they had left the entire basement, the back porch patio, and the garage untouched. When I told them they had left things behind, one of the drivers offered to come back the following day and use my husband's truck to finish the job. They left trash around my old house including a box full of broken glass and beer cans which was rained on and fell apart all over my lawn when I tried to clean it up. Broke 2 big branches off of our tree outside our home. Poor attitude, slow, sloppy and completely unprofessional.

We ended up paying way more money than originally expected and the job wasn't even finished. I eventually gave up on the movers and told them to leave. Do yourself a favor and find another mover - these guys are a waste of your time and money.

They actually went around to my neighbors asking if they could borrow some tools which I found to be extremely unprofessional. Me ended up costing me close to 800 dollars which totally displeased me as it was a 1 bedroom move to another apt in the SAME complex. When I called to complain they offered me $50 refund so long as I signed a contract that was essentially a gag order. Needless to say, I did not accept.

Fee break down: For your move, I will send you 2 full time professional movers and a 26ft truck for only $99.00 per hour. The clock starts when we arrive there at your current location and ends after unloading at your final destination. There is a 2-hour minimum and after that we prorate by every 15 minutes. I only add 1 hour flat for total travel. This gives my men 30 minutes to get to you and 30 minutes to get back to our warehouse after completing your move. We also have a standard 12% fuel surcharge and standard $49.00 material charge added to the total of the move. THE MINIMUM I PAID WAS $496.86. A TOTAL RIP OFF.

By this time I had called a supervisor and complained which went nowhere and he said they were picking up "fresh legs" and wouldn't charge me for the extra time (45) minutes. When they arrived the movers told me that the guy they picked up was replacing the other guy because he had a family emergency (not the fresh legs the supervisor told me so my move would go quicker). By this time I was so livid that I didn't even want them to put things back together and to just drop it off in the appropriate room. While doing that it took them 45 minutes to get the refrigerator in. During this they destroyed my front door on my new house which will need to be replaced. They also gouged the wood floor and stair banister which will all supposedly be fixed at their cost.

The total time of the move took 12 1/2 hours at a cost of $1400.00. I will never use or recommend this company again. I will use a local mover that cares about getting the job done in an efficient amount of time. The company did waive the fuel costs for our trouble, but not the extra time it took to load the 26' truck or unload it. Bear in mind they didn't have to take apart any beds or wrap anything as well... This is the first time in my life that I have ever posted anything to a consumer website. I'm basing all this on my experiences with numerous moving companies that I have personally used in the past (6 different companies).

I was upset with their pushy attitude and the fact that the bill was twice the amount that was quoted to me from their manager ** from the Carrollton office. $119 per hour with a two hour minimum.

I wanted a run down on what I was being billed for and they gave me a fudge wrap sheet on the numbers. $49.00 for materials $54.46 for fuel. First of all the materials were part of the $119 quoted and I had all my things packed already. I don't think an old push cart and packing tape cost 49.00. We refused to pay the added fees etc.. only what was quoted and they got some guy named ** on the phone and he was so unprofessional and rude. He said they were calling the police and with take my things to their warehouse if I didn't pay the full bill. I said, I will pay what we agreed on and no more but he proceeded to yell at me and finally ** got on the line and yelled at me again. Saying the police were in their way and that I will be billed later for them having to hold my things in their storage.

I was left with no choice but to pay, seeing that the police never came and I wasn't going to allow them to take my furniture and belongings away. We're currently fighting the charges and the bank has honored our request to only pay the amount that was quoted and agreed on and no more. I will NEVER use this company again and hope no one ever gets harassed by All My Sons as I have and many others out there. We were coerced into paying the full amount or lose everything!!! Shame on you ** and **.

The day before my move, I was waiting to hear something and just called to find out (since I had booked 6 weeks in advance). I was told that they "make the schedule" between 12 pm-2 pm and that I would get a call then. At 3:45 pm I still hadn't heard anything so I called. The person I spoke with explained that I was not scheduled until 12 pm. I asked why because I had requested 8 am. It was explained that the smaller moves are done later in the day. I told him that the original person didn't explain that. It didn't ruin my plans so I didn't mind too much to wait. They said they would call one hour before the truck came.

The day of my move, I get up and get last minute things packed. I was done by 11 am. By 12:30 pm I had not heard anything. No one hour before phone call. I called the company (by this time, MOVERS was programed into my phone because I was tired of looking up the number so many times). I was told that there was a problem with their first move and that they were running behind. They told me that they would be there by 4 pm. I was not very happy at this point. I wanted the move done and over with and I wasn't happy that because I was a small move, I was put on the back burner because of someone else's stupidity. 4 pm comes and goes. I still have not heard anything.

Finally at 4:30 pm I called yet again. Got told that they were still running behind so they put me on a different truck with a different crew. The movers finally showed up at 6:45 pm! At this point, I was already packed and was just sitting and waiting… all day when I could have been done and starting to unpack. They brought an extra man for "no charge" since there was such a delay. I was grateful. I just wanted the move done at this point. The three guys that moved me were awesome! Very friendly, very thorough in everything they did.

Unfortunately, my "small move" and having everything but a couple of things not packed, my move into the new place didn't get finished until 10:30 pm. I also wasn't told that they DO NOT move lamps, food, cleaning materials and medicine. Since it was my first move, I had no idea. Those things I had to move myself. When the guys finished up, they had me inspect both the new apartment and the truck to make sure everything looked good. THEN came the paperwork. My $293 move had turned into $480. $40 packing fee and $40 gas charge was added on. Then the move was $400. I know that estimates can't be stuck to. I understand things happen, but paying $200 more for the move than the estimate was not expected.

I called the company to let them know I was not happy with the lateness of the move and the amount that it ended up being charged. The gentleman that I was nice and apologized for the issues. He did give me an $80 refund. I didn't ask for but didn't reject either. Everyone that I talked to was really nice. Just the service I don't think is worked out yet. I'm glad I had a credit card, or I wouldn't have been able to afford the move at all. I am a single woman with only one income.

Fee break down: You pay $119 an hour for them TRAVELING to you and $10 extra per man. So for three guys $129 per and so on… For every 15 minutes divide $119 by four (depending on how many men you have). I DID NOT use them. There are TOO many other companies out there. Well, I got moved, same day by three movers for $299 FLAT… I tipped each mover $20. My advice: Make sure you are not desperate when you are moving. Give yourself some room so you can make adjustments and cancel if need be.

Moving day comes and the foreman calls and tells me they are running late. They finally show up at 3:30 PM, with two guys not three, no tools and no safety equipment (body straps, etc.). I asked if they were getting a third guy and they said no. I asked constantly if we were on budget and was told yes. My budget for this move was very limited, being out on a disability. Then they told me it would be more money to disassemble the bed, that if they had to do it, with my tools, they could have with the third guy if they had one. Was told they would have to leave it to stay on budget. Frustrated, I took the bed apart, which took me about ten minutes (also had to reassemble at apartment). So basically I became their third guy.

The move was done in about three hours and I was handed a $710 bill. I asked about the quote. I asked why I was still being charged for the missing third guy. Foreman then calls supervisor and hands the phone to me. He didn't answer my questions instead threatens me with “if this bill isn't paid in full by midnight he would be calling an attorney" and this "attorney" would be on a plane and I would be charged another $500. I barely had it in my checking account, paid them just to get them out, and now going to have my attorney look into this rip off. I have everything I need to make a case, printed emails, copies of everything. Nobody threatens me like that. Pretty much extortion.

All in all, I have to say the two guys that showed up were great, really worked hard, I had no damage, they really busted their butts! I actually felt bad for them. They were very courteous and careful. The bill seemed to be pre-determined. There wasn't any figuring done. My complaint is with management. They lied. So I could never recommend they based on that alone. Big difference between $475 and three guys to $710. And two guys. Would have been done in two hours easily with the third guy.

The second crew had one strong but unhappy member who did not facilitate team work. They were disorganized and required our help remembering to get pieces. They ended up leaving a secretary behind. (We are moving in three moves, so we can get the secretary together with shop equipment in the final move, so no harm done). The only real complaint we had was that they were not well prepared as drivers, to deal with the very rural location of the house from which we are moving.

They drove the full truck off road down a muddy slope to turn around and got stuck, and we had to pull them out with a loader we happen to have. On the second move, a different driver ran the top of the truck in to a large oak branch over the road. It penetrated the roof of the truck and got very stuck and they had to cut off part of the branch to get it out. They also had to call for a new truck.

In neither case did they offer to stop the clock for these things, although they did agree when we asked for it. The time deducted from our cost may have been a bit short, to their advantage. I think they should have offered to stop the clock immediately upon making a driving error. Anyway, overall, they were very careful with our belongings, wrapping them meticulously and carrying them carefully. The movers were polite. We'll see how it goes with the shop equipment this week.

When I asked them the reason for cancellation, they would not give me a specific answer, only that the 'transportation industry can be unreliable'. When I asked how they would make it right, I was told we would be given a discounted rate. Instead of $109 per hour, it would be $94 per hour with a discounted fuel rate. Considering that we had to be out of our current residence by the next day, had a full 2 bedroom apartment packed up with no place to store it, this was unacceptable. With no other choice, we had to rent a truck and move ourselves. This was especially difficult since I am 7 months pregnant and my husband and I had no one else to help us move. I am beyond disappointed with our experience. We still have yet to receive any sort of apology or response from this company regarding our issue. The lack of communication and horrible customer service of this company is atrocious. Please be wary of using them as your moving service.

August 1, 2014 I called the All My Sons Moving out of the Baltimore office to move us up the street, five minutes away, and it was a complete nightmare for us. My Mother just died and the funeral was AUG 2 in Reading PA, four and one-half hours away. With the nightmare of the move, we tried, but could not get to the funeral. The movers showed up to our old address late by two hours. The movers rented a Penske truck too small for the furniture, without the mattress boxes I requested and would pay for, without enough pads to protect the furniture. The truck itself was filthy dirty and hence the furniture and boxes brought dirt into our new home. They did not hold any extra boxes requested, the movers did not hold any SHRINK-WRAP for the furniture and blamed this on me for not ordering when I made the reservation.

The Baltimore, MD office needs to do the job they are hired for and not destroy the lives of others. The incompetence of the Baltimore, MD office and the movers on our moving day is beyond words. The damage to our furniture was over $1,000 dollars and the move itself down the street cost $1,050.84. When we filed a claim for reimbursement we were sent a letter stating they were by law reimbursing us $153.00, based on .30 cents a pound, which they never weighted the truck to know the weight. I call the main customer service claim number and the manager said he would do what he could to increase the reimbursement, but never received a call back after numerous calls.

The incompetence of the movers in not having the tools required for the move. One of the movers became arrogant and disrespectful with his remarks, and the damage to our furniture is inexcusable. If you are moving I suggest you find a moving company with better ratings and save yourself the cost to fix the damage done by the movers. This move down the street cost us a lot of money and some damage was not reported and still not fixed. The deep gashes in the dining room table did not sand out when the table was refinished at $800.00. The reputation of the moving company All My Sons out of the Baltimore, MD office is a joke and it would be better for people moving to use a company with a better reputation.

Main damage to: Dining Room Table deep cuts in wood, could not remove all when refinished, $800.00 with delivery. Dining Room Glass shelf with dish/plate grove, cost over $200.00 to replace. Leather sofa, leather is with cuts, over $200.00 to replace.

When I spoke to the owner ** he would not honor that rate. He kept talking over me and wouldn't even let me speak. His customer service skills are lacking in which he should leave to his reps. He wouldn't waive a fuel surcharge that they waived previously. 11% is ridiculously high and another way for them to gain income. He said they move 4,000 people and clearly he doesn't care about repeat business or recommendations. For moving that many people and only having a handful of reviews I thought that others should know of my experience. I spent $120 tipping the guys last time and also another $30 buying them breakfast and lunch.

When I explained that it would be taking away from their tip he did not care saying that he treats his employees good and didn't recommend tips. After speaking with him I remember speaking with him during my last move and he was exactly the same. When I agreed to the price he pushed on me he said someone would call 24-48 hours prior to the move and I can make the decision then. When I asked if they would really call me because I was already promised a call he said, "Forget it" and didn't want my business. Go with someone who values their customers, repeat business and most of all the best compliment of referrals.

Don't listen to the supervisors or lead personnel on site. They will only lie to you about the insurance policy and you will not even get paid close to the damage that they do to your furniture and home... 3 out of the 4 damages to furniture happened at the home I was moving from and they did not tell me and the fourth item a couch. I told them to walk the couch around instead of forcing it through a door. They did not listen and damaged a 800.00 love seat... All they had to do was walk it around and nothing would have happened..

Insurance claim still not paid: $480.00... My time wasted over this whole ordeal: about 10 hours of my life... Again, DO NOT USE THIS COMPANY!!! Customer Service is the worst.