Tristar Products Reviews

We're on a fixed income but the rep mentioned $100 worth of coupons with the bonus so we thought we would go ahead and spend the money. We had to sign up online and then I sent that to him. I even did that three times but we didn't get our coupon. I was also given a phone number to call for their customer service and I've called five times, but the reps wouldn't do anything. I told them I already signed up online and they said, "Well, I don't know." I also talked to a woman who was supposed to be a supervisor but she said she doesn't know anything about it.

I liked the non-stick part of the Copper Chef Cookware. That feature is the best. I got four pans where I can set an induction warmer, and some utensils. The cookware heats up fast and cleans up. I would recommend Copper Chef Cookware.

My husband and I both use the Copper Chef Cookware. It looked like what we would use a lot without oiling the pan to sauté the meat and we’ve also cooked all kinds of things on it. We got the skillet in December and then we got the big pot with the lid and everything two months ago. We like the non-stick feature where we don't oil and it's easy to clean up which is great. We also use the skillet on the heating device that came with the big pot. The quality of the cookware has been perfect and the products have been just as they say in the advertisements. Also, the warranty is a good thing. I'm glad that we bought the Copper Chef cookware and we also bought one for our daughter and son-in-law. I would recommend it to other people.

I gave Power Pressure Cooker already to my nephew then I'm going to give the other one to my niece. I just saw it on TV and in those commercials, they're really super duper tough but they take 30-45 minutes to heat up a meal. I'm an old bachelor. I heat and warm. I need it in 10 minutes and it's not really time efficient. Although, the quality is really good and well-designed.

I like a heavy-bottom pan and I wanted to see the things I saw on TV about Copper Chef if it was true. I bought two of the 11-inch square cookware with the handles on each side. One's mine and I sent the other one to my friend in Maryland. I thought I was going to get a cookbook with some substantial recipes but that wasn’t the case. I've had my Copper Chef cookware for only a few weeks and I’ve only used it once but I liked it. The cleaning is definitely easy, which was the most wonderful part. It worked beautifully and it did exactly what they all said it was going to do. I made a stew and I first browned the meat and everything slid right out of the pan. My friend also likes the cookware and she’s already roasted chickens in it. Others should try Copper Chef.

I bought my Copper Chef Cookware for my roommate and have used them many times. It has a nice price and the top fits any sizes of pots and pans. It's amazing. The problem was the advertisement. If everybody bought that product there's no reason to advertise to sell that. But I like the quality and it's a good product to have.

I like the deep dish pan we bought from Copper Chef Cookware. It's good quality and I've used it twice now. I popped popcorn the other day and the popcorn was better than it's ever been for a long time. Then I had an egg omelet in it this morning and it turned out really good. My husband thought the egg got stuck but I just let it cool then wiped it and it came right out. Nothing’s stuck. Not even the cheese. But when I needed some recipes on something, I couldn't find them. They wanted me to buy all these books and I'm not used to that. I have enough cookbooks and I don't need a bunch more. Their cookbooks were also terrible.

Copper Chef Cookware did a commercial, and they had the buy one, get one free at that time. My husband knew that I wanted one so we got it. I gave my dad the other one when he came over and he loves it too. It’s nonstick and I can cook without having to worry about burning my pot. It makes food taste a lot better too. The overall quality of the items was excellent. I absolutely love my Copper Chef and I already recommended it to a lot of my friends. It’s the best thing ever invented.

My mom told me that she wanted a Power Pressure Cooker. I went to get it online but on that same night I bought it, I saw that it was selling for a price that’s $65 cheaper. I called back and I tried to cancel but they said they couldn't because they had already mailed it out. This was just 20 minutes after I placed the order so I know that wasn’t true. Why pay out about $200 when I could go get one for $140?

I wanted to cook really fast and ordering the pressure cooker from Tristar went good. I've had it for eight months now and my favorite thing about it is that I can cook meat in it from frozen. It's also easy to use and relatively inexpensive.

I bought a pressure cooker, used it once and it stayed on the shelf for 15 years until I decided to get rid of it. I'm scared of pressure cookers because it has the tendency to blow up if the pressure doesn’t get out but the Power Pressure Cooker has a valve that releases the pressure slowly. I gave my son a small one but they are scared to use it because it didn't come with a booklet with recipes and on how to use it.

This 10 Qt. Pressure Cooker is excellent for cooking meats/chicken; but, cooking pastas is too inconvenient. The pastas come out too tough even when I've followed the recipes from the book that I bought from you all. The other concern that I have is releasing the pressure. Each time I do it, I'm afraid the hot steam is going to burn me even when I'm using a cloth to move the valve to the release steam position. I don't consider myself an expert in using the pressure cooker yet. Maybe in a year or two I'll feel more confident in using it.

We love our power cooker. We both work full time plus help my in-laws with cattle and the power cooker has been the most amazing new tool in our kitchen, it's awesome!! We got the cook book with it, it has amazing recipes that I had not even thought of to try before.

I absolutely LOVE my pressure cooker! I keep it out on a small table in the kitchen, so when time is short or don't feel like heating up the kitchen, it's right there ready to use. I work different hours during the week and often get home too late to cook traditionally. Power Pressure Cooker to the rescue!!!

I've got Copper Chef Cookware at my house and up at my cabin. Qualitywise, they're great and I love them. They're easy for me to clean up and take care of. The smaller pan has a rounded bottom, and when you fry eggs they run to the corners, so it’s not flat.

I saw the Power Pressure Cooker on television. It looked easy and the dishes looked good. But when I got it, it does okay on some things. I followed the instructions explicitly on a lot of the recipes from the book that I bought for it. Nothing seems to come out right. I’ve had it for about four weeks and I don't like it so it’s now in my attic.

My wife and I work a lot and we don't really have time to do a roast or something like that all day or in a Crockpot so we decided it would be cool to get a pressure cooker. We saw Power Pressure Cooker on TV and they had a deal going on. It was $100 for the cooker. I watched a couple of online videos from people that had it. They did some recipes in there and they all gave it positive reviews. There were very few negative sides to it and we were like, "$100, we'll take a shot." It came with an eight by eight copper pan that’s part of when you purchase it that day at that time. It's been about two months now and I’ve done a pot roast with it then a Stroganoff sort of dish and it turned out good.

I’ve owned a Power Pressure Cooker for a few months and I thought it was going to be more of a convenience but it wasn’t. It's worthless. There were a couple of good things but they don't really give directions on what to do. They should give better directions on how to cook certain things instead of figuring it all out and then overcook stuff. I would never buy another one.

I was trying to find an easier way to cook supper and be able to finish it for that same night. So I got a Tristar Power Pressure Cooker at the beginning of June. I also purchased the copper pots and the quality is very good. I liked them and the pressure cooker helped my life. I like how the pressure cooker cooks quick. I can have something ready in 20 minutes and I've made about 10 meals with the pressure cooker.

I'm doing weight loss and got the Power Pressure Cooker so I can cook chicken fast. The quality seems good to me and I like that I can skin off a whole chicken and cook it, and it won't be dried out. I ordered a deal where you get the copper pans with the pressure cooker. I was sent the round one, instead of the square one, so they had me send them back. I sent it back and it's been a month but I haven't received another pan. I also ordered a smaller Power Pressure Cooker from Amazon and I’m having the same kind of results with it.

I got the 8 quart Power Pressure Cooker and right after I bought it, they came out with a 10 quart. So, I bought the 10 quart and gave my sister the 8 quart. She's been enjoying fixing her meals in there. It really comes in handy getting food fixed quicker. When I bought it that doesn't have to do with the condition of the cooker. The cooker has been really good. I haven't tried a lot of the recipes. But I've used it for general cooking like meats and vegetables and I make a lot of soup. It’s excellent. I've tried several of the regular pressure cookers and I was impressed with the amount of time that the Power Pressure Cooker takes to get a meal ready. If I'm not sure what I want to fix for dinner, I can still get it done in time.

I have tried at least 10 times to get these $100 food coupons and have been unsuccessful. Your people told me they were sending them to me. Tried to get them on your website but impossible. Going BBB to help get this settled.

My mom wanted the Tristar Power Pressure Cooker because of the stuff they gave away with it, the copper pans and utensils. The quality of the products is perfect. Everything is fantastic. But when I got the pressure cooker, the pans never showed up so I called them. They said both the pressure cooker and pans were delivered but I told them that I didn't get it. And two days later, I got the pans. I was so impressed with them. They're amazing.

I had my great grandmother's and my grandmother's old Presto which is the old style pressure cooker. But the steel has been going out of them being that old. I have always enjoyed cooking in a pressure cooker, so giving the Power Pressure Cooker a try seemed like the easiest thing to do. When I ordered the pressure cooker, I ended up getting all the different cookware from them. I've had the pressure cooker for two months and using it was fast and easy. However, the instructions in the cookbook that came with it were really bad and very vague.

My daughter and my husband are the chefs in the family so they decided to get the Power Pressure Cooker. My daughter is a stay-at-home mom and by the time I get home, she's already got dinner started. The first time she used the cooker, the crust stuck and she was very disappointed. We have a dishwasher and she let it soak overnight then ran it through there the following morning. There was still crust on the inside of it. She was about ready to send it back and was definitely not happy. However, she never read the directions all the way and she didn't spray the crock with food spray in a pan. Maybe that needed to be in bold print when it's put in the booklet. But after that, she loves it. She has made everything from chicken pot pie to pasta to pot roast and it's been delicious.

It can do it all, tender, taste marvelous, fast, and easy. It is so simple to make a healthier meal, that tastes absolutely scrumptious. We enjoy it and use it all the time, lasagna, baby back ribs, pork loins, tender chuck roast, slow cooker for soups and such, ham, casseroles, and so much more. 5 star rating from us, strongly recommended.

My husband heard about Copper Chef over the TV and he thought it would be easier than cooking stuff on the stove. And so far, I like it. It’s easy to clean and when I cooked the food, it turned out well. I will tell my friends that they should get it. It’s a good product.

I placed the order and got one small box with one item in it. The rest of my order never arrived. I called and did not find out where my order went but was told that a "replacement" would be sent. Then I get an email showing that they have charged me yet again for the same product that I ordered once and only got once! Finally got the product, nearly a month late!!! Will probably have to call again to get my money back where they appear to have billed me TWICE!!! Will NEVER order from the website again!!

I had the Tristar Power Pressure Cooker for about a month now and I’m glad that I made the purchase. My dad wanted one, so I bought two. He said he saw how the pressure cooker was. The advertisement appealed to him. So, when I ordered for him, I ordered for myself too. I enjoy using the product. I like its speed and precision. It takes the bite out of time in the kitchen. I’d encourage my friends to get the pressure cooker.

I was in need of a non-stick pan and got a Copper Chef. I've had it for over a month now and I like it very much especially its non-stick aspect and it cooks evenly as well. The quality of the cookware has been good. But when I got the cookware, one item showed up damaged. I haven't gotten the box yet to send it back but the initial conversation that I had with customer care suggested that Copper Chef would stand behind their product. So that was good.

Pots and grill mats are very good. Have recommended to others and told people at stores about how the Copper Chef works and how well they clean up after using them. Showed family and friends how the grill mats work when they came down for a cookout.

I looked at the prices and Power Pressure Cooker had the best one. The people from the company were fine when I called them and they were able to answer my questions. I’ve had it for a couple of months, and my food cooks faster and more tender. Also, there were some things that came with it and I got a cookbook. I cooked a roast in there but it wasn't really great. The timing might be off a little bit or the direction's maybe a little unclear.

I bought it because it was the only one Costco offered & it seemed like an all in one deal. The instruction manual is completely insufficient. For example, if I want to cook black beans, the manual does not tell me how long to cook them for, or how much water to put in, or if oil is needed. I had to refer to another pressure cooker's online manual to guess the proportions (4 cups water to 1 cup beans, no more than 2 cups beans and 8 cups water). The "slow cooker" does not give an accurate slow cook option. I would like to be able to slow cook for 8-10 hours to where the meat falls apart, but it only offers 2-6 hours. I chose 6 hours and my pork was hard and cooked through after 2 hours.

When I submitted my purchase I did not get notified for several days. So was not even sure it went thru. Also, your book has not got enough info on the different features and such. Most recipes I try are not listed and hard to guess on much time. Would like to purchase options, but don't know how.

Power Pro XL - Disappointed as I purchased for canning purposes and there are no canning equivalents in the cookbook that I received. I expected to be able to can much faster than with a conventional pressure cooker but that does not seem to be the case. Is there a canning booklet or canning specific site I can use. Otherwise, I most likely will be returning this product.

Place order with your company on June 10, 2017 and as of today (7/18/17) date I have not received my order. Cost of order is $37.20. Thus far I am very dissatisfied with your company.

I was expecting to get a pan but for some reason I got a knife instead and have not seen the ad on TV since to get your number to call you back. Please get ahold of me. But the knife is one of the sharpest knifes I've ever used.

I have called two different times. First time I had received only one steamer. 2nd time I had gotten both steamers but still no pan. Each time I was assured that my pan would be send right out. To this date 7/17/2017, I still have no received the pan. My card has been charged for it.

My pans had outlived their usefulness and had to be thrown out.The pan is everything you advertise and more! It cleans up easily and takes less heat to cook with. I love it! I am so glad we saw the ad on TV. I certainly hope more people take advantage of the offer. They will not regret buying this product.

Ordered two xs sets with induction heater and fry pans. On first shipment just got one induction heater. Called customer service. They reordered. On second shipment got one set with fry pan and induction heater. Still owed an xl set with fry pan. Supposed to arrive in 4 weeks. Thought it was very difficult to communicate with customer service. Wanted to use as gifts, but delay has made that impossible. Also, had to open packages and describe contents to customer service. So still waiting. Am not satisfied. You have my money. I don't have a completed order.

I have used my Copper Chef a few times since receiving. I love this pot. My 1st food item was a pot roast. It took less time to cook compare to my everyday pots and pans. The sear feature is awesome. I love the low temperature setting on the burner. Easy to use, the clean up is the best feature. I would recommend this product to my family and friends.

I have the Copper Chef 10 qt pressure cooker. I love it, and I've subsequently ordered most of the pots, pans, steamer baskets and other accessories, including the induction cook top. These are ALL fantastic products, cook very efficiently, over low heat, and the food comes out tasting great, because it's cooked naturally (meaning gas or electric heat - no microwave). Finally, all the products clean up very easily. I would recommend Copper Chef products to anyone. Thank you Copper Chef!

I love my pressure cooker. It is the best. I would recommend every kitchen to have one. I use mine a lot. To have dinner in 30 min or less is awesome. I plan on getting my daughters one for Christmas. I love the recipes you can use in this. I'm so excited to have this. I wish I would have had it when my kids were small. Anyone on a busy schedule definitely needs one.

I did not receive everything I ordered. I only received the xl copper pan and induction cooktop. I was supposed to get the frying pan and utensils and other things. I cannot remember them all, but it was the biggest set.

The RA # is on both packages. When do you intend to pick them up? I've notified you 3x by mail, once by chat. Will put them back on front porch if it is not raining again tomorrow. Send someone to get the things (pressure cooker and cookbook) and refund my $199.00, please and thank you.

I have been told my order shipped a second time on the 11th. I still have not received the second order either. Supposed to have shipped. I hope that I have not been charged twice. Very unhappy with your service. I wanted a second order for Christmas. But afraid to order.

The pan is not as non stick as advertised. Wife has problems with food sticking every time she uses it. Cleans up pretty easy, but sticking food is still a problem. As of now, it doesn't get used any more than any other pan.

Recently I purchased copper fry pans and copper mats for grilling. The pans are now sticking and hard to clean. The grill mat has dark areas from being burnt. They did not clean easy and now they have areas of being able to see through. Worst money I have spent.

I have 6 pieces of copper chef cookware + the 4 grill sheets. The cookware is amazing and have had absolutely no trouble but the grill sheets have been a HUGE disappointment. I only used them once. They were much more difficult to clean than just cleaning the grill itself. It took days of soaking and scrubbing which resulted in a hole.

I purchased two Power Cookers from you and then recently purchased a new pot liner and a new cover--which were supposed to turn my Power Cooker into a Crock Pot. BUT, these came with no instructions!! The second Cooker was given to my son for Christmas - we are both extremely pleased with the Cookers. BUT, we both need instructions for the additional parts I purchased. Thank you.

Have not received my copper chef yet and it is late. Need someone to call me back and let me know where my shipment is at. I am not happy with the service of this company and will not tell anyone to purchase a Copper Chef.

I am enjoying my new copper cookware. It seems that it is the only cookware that I use now. It does all that I was told that it would do and more. I would love to have the steamer set. When I can afford it I will be ordering the fry pan and a few other items. This is a great product.

I purchased product from Copper Chef, but I had to return it due to bad timing from a financial standpoint. I didn't open the box at all. Their representative was very nice and easy to work with.

When using the induction cooktop, we were trying to fry fish and it never reached the correct temperature. We had to put the pot on our regular stove eye. Not very satisfied with the induction cooktop. We are satisfied with the pan.

Attempted to fry 2 eggs in the square copper pan and they stuck horribly. The food doesn't brown properly. I enjoy the burner. I don't like the steamer because the grate isn't the full size of pan and some of the veggies fall into the water.

Love the induction burner and pans and grill but when I use fryer basket the food sticks pretty bad. Should I cure them? I like using when cooking. There is very little smoke when I use grill. Love grilling inside.

I'm not too happy with my 2 sets. Sure food doesn't stick but I only had my first set a little over 2 months and it was deliver to the wrong address. Had an investigation done. When receiving my pots out of the box came to me in a hand bag by someone who live 10 houses down. Well I had then order more because I thought that I wasn't going to received the first order. Well when I started to fry in my Copper XL using the basket while lifting my chicken my handle broke off. What a mess. I call and was told to send it back. I still haven't receive my basket. My cook top is losing the color. I'm not happy with my experience.

Order process was fast and easy. The pans are amazing, I use them every day. We are eating healthier because we no longer have to use butter or oil. They also look great and I am looking forward to eventually purchasing a whole set to replace my stainless steel cookware.

The cooker was pretty easy to learn to use. I did use a crock pot liner on one occasion which worked well when cleaning. On the other occasions I followed recommendations I had read to clean soon after it is cool enough to clean which I think does make a difference. Only issue I have is locating recipes for the 10qt size. I am trying to adapt some of my own. I did not really wish to buy a cookbook.

So far I am enjoying the pressure cooker... still learning. I am however annoyed with your infomercial. Perhaps it's my fault being a new consumer, but I feel your infomercial is misleading. You promise $100.00 free groceries, but the paper that comes with the unit is for "grocery coupons". Now I haven't received my pin yet (another concern) but if I get a bunch of "coupons" for specific food items that I don't normally purchase, I'm going to be mad.

I followed carefully your instructions but my experience has been far from your TV ads. My Cooper Chef pan is easy to clean with soap and a soft sponge, not different from others good brands non sticker pans, but most of the foods, including eggs, doesn't move freely on the pan. I was thinking on return your pan but first I want to hear something from you.

I'm so in love with these pots and pans. My next purchase is all the rest of the set. So far I have the XL with induction plate, the large high side pan, 10 pc set, the grill sheets, the loaf pans and the brownie pan. OMG I love them all! It's easy to use and clean up afterwards.

The handle on small models is terrible. Hard to use it. When I figure out buttons better for stuff would like it better. When it works like I want it's great! I have four friends owning one per my suggestion. Two more hoping to get one for Christmas. A guide for cooking times would be helpful. Not everyone has internet for videos.

Power Pressure Cooker XL - I am 70 yrs old. I have enjoyed this more than anything. It's easy to use. You only have 1 pot to clean. Makes cooking a lot faster. This cooker brings out the best taste in the foods you cook. This is the safest pressure cooker I have ever seen. I would not give this up for anything. It's my go to for everything most of the time. Thanks for making this. I love it.

I was satisfied with the customer representative I spoke to. I received my package in a good amount of time. I am disappointed that I could not purchase the GASKET only. Now I have two float valves and one gasket. I would have liked to have an extra gasket.

I will say that the pan is very good and I am glad my wife ordered one. But I did not receive the rest of my order and was charged twice for the product I did not receive. I have been in touch with you and you were polite, but you have not fixed the problem.

I like the flexibility of Copper Chef, and I even bought a second set for my daughter. I like that I could put their cookware in the oven or the stove. Also, I do a lot of large cooking and so I got the one that has the extra capacity.

I love my cooker! I have worn out the bucket insert and the rubber seal but thank God I was able to reorder them. Always afraid of pressure cooker but feel completely safe with my cooker. We eat better, eat healthier, and quicker!

Copper Chef Square Pan is a great pan. It adapts very well to my induction cooktop, needs no oil, and is easy to clean. It is the right size for the two of us. Hoping to buy other pans after using this a little longer.

I am completely satisfied with the (copper) cooking pan. I still have not received my 100 dollar coupon yet though. My wife has used it a couple of times. We also have a smaller one we use at our motorhome. We are happy nothing sticks to the pan and the food cooks much quicker.

Love the Copper Chef XL pan. I really like how the food cooks so evenly using the induction heating plate. I love to sear any large serving of meat prior to cooking it in the oven. This seems to really help the meat stay moist and hold a good flavor.

Arrived after 3 weeks. Original order never received. CS said they would expedite 2nd shipment, this never done. Later told again by CS that expedited shipment did not exist in your CO. Food sticks to pan. Will probably return for refund. Father's day gift which arrived late.

I have the deep square copper pan and lid, and have added the shallow square copper fry pan and lid. I love both and use these two pans almost exclusively now. They wash up so easily. Now I want everything I use to be copper!

Until the day it quit me, I was quite happy with the speed of cooking, and also the taste of the finished product. The power cooker also done quite well as a slow cooker. When it came to boiling eggs, I have not found anything, or any method that would beat the power cooker.

While we have not had a chance to try to cooker out, my feelings are tinted by your high pressure sales team. You have the website fixed so orders cannot be completed without a salesperson calling you back. Then it's one special offer after another after another. I will never recommend this to anyone but will advise them not to purchase.

When searing meat in the square pans, you can only sear in the center of the pans, the outer edges are hot but cannot sear the meat, tried to sear 4 pork chops, had to move them around to the center of the pan, that applies to the stove and the induction plate. The glass lid is fantastic for steaming. Like the fact that they don't stick like they did in the old type of cookware.

I paid for a 8QT inner pot on 6/23/17 and it 7/12/17 and I have yet to receive my order. This is unacceptable. It does not take 3 weeks to ship an item domestically. I filed a claim of a lost item and have not received a response. What up with that. Unprofessional.

We are very pleased with the Power Pressure Pro XL. We use it once or twice weekly - unlike some other gadgets we've bought. We are very glad we purchased this cooker. Cooking times are great, the food tastes yummy, and the design is impressive. We were driving home from our son's house where we had prepared field peas that still had lots of soup. It over-turned in the trunk of the car on the ride home, but nothing leaked out. Good job.

My power cooker came dented. I called the customer service and was sent a shipping label. I sent it back and I'm still waiting on the replacement! It would be nice to get my cooker BEFORE the "try it free" expires. Can't really speak on if it works until I get mine.

With the first pan they sent - everything stuck beautifully. Complained and returned the first pan after using it for almost a year and hating it. They sent a 2nd pan and it works like all of the ads said it was. I really love this pan now.

Placed 2 orders on Tristar Products' website for inner pots for 8qt Power Pressure Cooker XL. Received them via UPS. Opened first box. Tried in cooker was too small. Called "customer service" rep explained correct size shipped I explained it didn't fit. He insisted it was correct. I explained it didn't. Call somehow got disconnected. Called back had to explain it all over. Rep transferred me to supervisor. Supervisor said ship back but would have to pay for opened box to ship back. Explained once received she would ship out correct 8qt pots.

I am excited to receive my power cooker. But, I haven't received my free gifts which came with the promotion. I was expected to receive it separate but I still haven't heard nor seen a notification concerning the items that came with the promotion. And this was one reason why I chose to order online rather than purchasing it in the store. Please contact me by email or phone.

I bought the paint sprayer not truly believing it would work as well as seen on TV. I got it yesterday and immediately opened it and couldn't wait to try it out. I own a marina and boatyard here on the coast of Georgia and use commercial air compressors and paint guns regularly. This product is simple to use, it set up fast, and did a great job with easy cleanup! It far exceeds the presentation on TV. I will and already have recommended this great paint sprayer to my friends and employees! Thank you for a truly great product!!

The copper grill mats cook the food as promised, well almost. I don't get grill marks, but really don't care that I do or don't. They do prevent flare-ups, and they do that very well. I also get a fairly even cook throughout, without hot spots. The HUGE downside is cleaning them. What a disaster of a mess every time. For that reason alone I would NOT recommend these to anyone.

This grill leaves me speechless from the grill marks on my meats to the quick & easy clean up. It's a tremendous ease when grilling for friends and family. It gives you more time to enjoy them. My kebabs are the talk of every get together now. I'm totally taken aback. Thanks Tristar!

The service I received was professional. I'm very satisfied with your product and yes I have recommend friends, family as well as strangers I meet in the stores to purchase this remarkable pressure cooker. I enjoy cooking with my power pressure cooker XL.

I have cooked so many meals with the power pressure cooker! When I first took it out the box, my wife teased me, asking if I really was going to use it? She rarely cooks for me now because I cook my own meals. This was a great purchase!

The large XL roasting pan was shipped differently than the other items I ordered and I never received it. I wrote your customer service and they gave me the brush off. I got with the shipper and they said to talk you to which was a waste of my time. I will never do business with you again. I will tell everyone I know not to do business with your company.

I found it difficult to get an answer on fixing the broken valve on my lid. I'm also very unhappy on the quality of the lid. My pressure cooker valve failed and fell apart while washing it. It could have been horrible if it failed while it was in use. I also didn't appreciate having to buy a new lid to continue using my power pressure cooker.

Pressure cooker - I followed the instructions for the pot roast. The vegetables got burnt and the meat did not taste good. Wasn't as tender as I thought it would be. Not sure if I want it. I may send it back. Could you send a address to me to return it back to you? They just don't make these like they used to!

I love the pans. They are awesome. Nothing burns or sticks except eggs. I tell everyone about them and plan to buy more sizes. But I'm not happy with the grill mats. They are difficult to clean and food does stick.

I liked the pans for the first little while. They seemed to be more non stick than other pans I have used. After a while though, even after seasoning them again, the non stick surface isn't as good any more.

I made pancakes for my second attempt in using the square fry pan and now my pan is black in several places. My first try I did fried potatoes and they did not brown up like I expected. I was going to try the sandwich maker, but I am afraid they won't brown up my sandwich.

Purchased the 9&1, it came with very little instructions, called and ordered cookbook. They shipped the one for the xl model. Called them back and they said the xl was all they had & that doesn't help with the 9&1 model. All the recipes are instructions for the xl, can instructions be online.

Pan 4 in high burned and couldn't be cleaned. Thought it was covered by warranty but apparently not or too much trouble. Agent told me sale on pan for $20 so ordered it. Wrong pan. Only 2 in high. Complained and was told had to order entire set so did so on eBay.

I enjoy the machine, but have had to purchase replacement gaskets because they stretch out after few uses. Also, when attempting to use the canning button, the unit let out a very loud bang after coming to pressure. All in all, not the greatest experience with a machine that is marketed as safe.

I wish you could use more than rubber utensils with a copper pot. I'm afraid it's going to scratch. Also the pot slides real easy on the cooking stand. The handle for the basket is useless. It is not sturdy at all.

(replacing a pan) at a short time. I am very impressed with your service and thank you very much. Will definitely use your product over and over again. Very professional service.

I changed my mind about the product. I refused delivery of the pan and returned the pressure cooker through UPS. This was on about 6/17. My credit card has not been credited yet. Thank you, Judith **. I hope to hear from you so this issue can be resolved.

I have cooked a little in my new Copper Chef pan and I love it so far! It makes enough for a really big crowd. I have cooked lasagna in the oven and some foods on the induction cooktop. I look forward to many years of making foods in my Copper Chef pan.

I'm a homeowner. I have experienced a pleasure using the Copper Chef XL. I have cooked potatoes, meat sauces, omelets, stew, turkey bacon, Italian sausage, seared chicken breast with cream of mushroom soup. I like the way it cleans up. I would recommend this to anyone.

I use this low sided square pan for many things, and find it extremely functional. The one criticism is that food does not slide off as easily as shown on TV. I primed the pan as per instructions and there are still a couple of spots where food sticks and a spatula is needed.

I got the cooking pan and two pressure cookers, one was big and the other one was small. I've had them for two months now and I like how easy they're to use. The quality of the items I got was great. I'm very satisfied with Power Pressure Cooker.

Love the (Copper Chef) pan and lid that we ordered. Not real happy with the grill mats. Tried grilling chicken legs and the skin kept sticking to the mat. Used the mat for asparagus and it worked a little better but was still a hassle because I had to use a dish still to bring the veggies inside.

Ordered 2 grill mats. No delivery after 4 weeks. Tracked shipment; stated delivered; but I did not receive it. Tried to notify Copper Chef - nearly impossible. There is no place on website to call. The chat function is nearly useless because the time to respond is long; I was disconnected by Copper Chef.

I ordered the copper grill sheets and while doing so I was offered the square 10 inch skillet.. I cannot begin to tell you how pleased I am with the skillet. It is stick free, cleans with a wipe of a paper towel. Even the bottom looks like it has never been used. I love love it! The copper sheets for the grill on the other hand do stick and, to say the least. Will not come clean. They are a very big disappointment.

I have bought 4 of these pans and I am happy to say they are worth every penny. Food just slides off and tastes great, plus the clean up. I hate cleaning pans but this one is easy, maybe a short soak of five minutes after the pan cools off then lightly brush with a rag and comes out like new every time. Happy when I saw a bigger pan and have been using it A LOT.

I bought my first Copper Chef items for Father's Day. Unfortunately, with the hot weather the grill mats haven't been sampled - but at the same time I purchased the mats, I got the knives and the 360 grill pan - I keep coming up with more things to try with it. The crisp is just right.

I purchased the cookbook and not all the recipes that he demonstrated on t.v. especially the cake/bread cooked in coffee cans. So far I have only used it twice. It was Ok. The tv demo was not specific enough for a novice.

First of all I paid 69.99 for this crap and it was only supposed to be 39.99. Second of all it is supposed to be nonstick. This crap stuck after the very first use. I can’t even make a grill cheese in this crap.

Your commercials state the copper grilling mats were able to easily wipe clean. I used your products one time to cook chicken and vegetables. It did leave grill marks as advertised. The mats did not come clean. I have cleaned them repeatedly and they still have marks on them. I am very disappointed. Let me know if you require a photo.

Pressure cooker will only lock without the inner pot in place. Inner pot blocks lock when turned counter clockwise. I have model PPC78O. Is there a series of steps? I am unable to use either of the two inner pots I have. The original worked but now it will not lock.

I can't even find the right words for Copper Chef pans. They cook evenly and the clean up is amazing. I have purchased three different pans. The largest being my favorite for cooking for family, I haven't baked a Cake yet but, I plan to. Thank you. They are really wonderful!

The product lives up to the claims! Great quality and reasonably priced. I love my Copper Chef pans. I've been inspired to make more home cooked meals because The food comes out perfect and cleanup is so easy! I hope to get the pressure cooker next!

Copper Crisper - I like the way you can bake foods and they come out like they were deep fried. You don't have to turn the foods while it is cooking and all sides are evenly cooked. Clean up is extremely easy. I will definitely look for more cookware from Copper Chef.

I received the Power P.C. For Xmas and the first time that I used it, the Float Valve came out of the lid, I returned the cooker to Walmart and they replaced it. I used it a few times and my husband then lost the Float Valve down the sink. The tiny rubber ring that holds everything in place was very loose on both of the valves and didn't hold the valve in. I ordered two valves from you and these are very tight and do not fall out. This is very disappointing because I had to invest money into pot to use it. I will not be buying another Power Pot again. It seems to me that the pot was sold with the inferior part to make more money.

I love my Copper Chef XL, mainly the Deep Fry Basket. It makes the best fried chicken! My chicken comes out crispy and very juicy!!! I cooked sirloin steaks smothered with onions. That was the ABSOLUTE BEST steak! Not dried out at all. I STRONGLY recommend this pan to all of my friends and family!!!

New Copper Chef Pans - I love my new round skillet and big square pan. I have made grilled cheese, bacon, pork chops (both seared and fried) and smoked sausage in them. The only time I added oil was when I fried pork chops. They heat evenly and cleanup is so easy. My new pans are great!

My cooker arrived dented. I have not used it because I don't know what the dent on the side will do. I'm disappointed in receiving damaged merchandise for the price I paid. Is there a replacement option? I really wanted to use this appliance to make my meals.

We filled out the form but have not gotten a PIN in order to redeem our reward. So, what gives? The product is fine and we have not had any difficulties or regrets getting it. I just want to know what about the coupons.

We purchased the copper chef pan. We put oil in the pan for cooking. The oil burned the pan and it would not get clean. You need forty works and a great app and I am not sure how it to work out for the app.

Customer service was of no help. My order was screwed up. You give coupons that you have to go online and get with only one order. I placed three orders if possible. I just gave up. I don't think I'll ever order from you guys again. I'm so sorry I didn't order from QVC.

Earlier this week my 5-year old granddaughter and I purchased an 8" Non-Stick Copper Chef Pan and the Copper Chef, Chef Set with the 9.5" Square Pan and gave them as a gift. The Chef Set box was factory sealed and unopened. The Chef Set was missing the legs for the steamer tray; I thought, "Ok, no problem. We will just call 'friendly customer service staff who is here to help' as it states on the back of both box sets of paperwork." All I requested was to have one set of steamer tray legs be sent to the individual who received the gifts. I was informed he would be happy to assist and I would only have to pay shipping! THE PIECES WERE NOT IN THE BOX OR I WOULD NOT HAVE MADE THE REQUEST.

I put in all the info but never got anything back about the coupons which were to be $100.00 worth and was to get it with my order. Still nothing. I haven't used the kettle yet but looking to use it soon.

Ordered grill mats and pans and got knives instead - Disappointed. No pan and knives. l did not need or want and not any better than the knives. I have spoke to someone about the error. He did not understand and he barely spoke English so he did not correct the problem. We bought the other set for someone else who also wanted the pan. Oh well. That didn't happen either. Please try a little harder to get these things right.

I received my copper clad deep dish fryer as part of a package. The primary item in my package was a cooktop... New Wave I believe. My package was an initial payment of $65, and 2 additional pmts of $33. I have been very satisfied with the package!

My husband purchased the Copper Chef deep square pan, lid, deep fryer, and steamer. I tried it expecting it not to perform as stated and was pleasantly surprised when everything I cooked did not stick! We enjoy pork chops seasoned and dusted with flour and the coating stayed on the chops unlike my cast iron which I love but the coating always sticks. Deep frying chicken or anything is so great with this product! I also have the baking pan, grill pads and the smaller square skillet and love them all! I will be adding additional products as I see them one of which is the small sandwich maker on top of the stove, I think we would get very creative with this product! Thank you, for making it easier to create great food for my hubby!

We love our new copper pan! We will eventually buy more pans and the cookie sheets. We love the nonstick surface, cooks food to perfection and clean up is a breeze! We have one for our house and one for our camper. Love that the handle stays cool to touch while cooking.

When I cook some eggs it stuck. I think the round pan is defective. It is only a year old. Please just replace the pan. You don't have to give me credit on my account, if you just replace the pan with the same kind of pan.

I love the Copper Chef XL: the large size, the square shape, how well and evenly the food cooks, and how it cleans. I am an old lady and have yet to figure out how the induction burner works. I just use the pan on the stove.

Ordered your grill mats and a pan and instead of sending my pan you sent me knives instead. Called and was very disappointed with the response. Really wanted the pan. Ordered my mother one and she loved so wanted to get myself one. Again I was very disappointed.

We are very happy with the Copper Chef items we received. The delivery was right on point and I was kept in touch with the delivery. Overall I am very pleased. I am more than happy to recommend these products to friends and relatives. They are by far the most versatile pans in our kitchen.

I had a good experience except I didn't know how to use the 10 gal pressure cooker. There were no instructions on how to use it and no recipes. I need recipes. So if I had to give out 10 stars I would give you 5. I still don't know how to use it.

Pressure cooker like 10 quart - I had to return it due to being damage during shipping. It's been 2 weeks since I sent it back. Call about on the 3rd of July and was told they haven't received it yet. I was told to call back later in the week to see if they receive it.

I am extremely pleased with the Power Pressure Cooker XL 10. It does everything is advertised is easy to clean. As long as you don't have to move it very far because it's pretty heavy. I would like to see a lot more varied recipes available because the times and things do change when you're using any type of pressure, particularly one as good as this. With all of its automated features. I am still waiting for the arrival of the small pan, I was expecting it to arrive. The pressure cooker itself. Perhaps it got separated somehow. I certainly recommend this to anyone that I speak to its interested and who likes to cook. It sure makes things a lot easier. Thanks for a great product. I hope to get lots long and useful use of it.

Sent request 3 times to get pin # over 3 weeks & no reply. Please help or is that just a scam on your part. Three people in the customer svc department didn't help either. The pressure cooker is fine and prepared 3 meals so far.

I had seen the infomercial for the 10-quart PPC a couple times and was interested, so I called in and ordered. I specifically told the man that took my order several times that I did not want to buy any additional accessories. I also confirmed that there would be no hidden up charges such as "shipping, handling or processing" fees and he repeatedly assured me at least 5 separate times that there would be no such charges and that it was all inclusive for the one advertised single-payment price. I received my PPC in about a week and, guess what? They charged my card an additional $29.95 in "processing" charges!

I absolutely LOVE it (Power Pressure Cooker)!!! I purchased the largest size and so glad I did. I have used it several times for cooking ribs. The first load was full of ribs standing on end wrapped around the inside of the cooker with the suggested liquid and spices. I could not build up steam. It took three tries to be notice my problem because the lid still closed but did not lock. Once I realized my problem, it worked like a dream.

This is a great unit, I love to use it. Easy to use, very easy to use, safe, I would recommend it to anyone... I have the 6q, the 8q and the 10q. They are all nice to cook with. They take the place of so many other pots and pans, they help you make great meals too. I just got to tell my daughter all about these...

It has been almost 3 weeks since I ordered the cooker. I cannot talk to any native Americans on the phone. The helpline confirms my address. However, the cooker is deliver to Wallingford, CT. When I called and try to find out why no one could or would tell me. No one has called me back about my complaint. I am very dissatisfied with the way your company is handles the phone. Please have the owner or president tell me where my cooker is!

Purchased the pro XL air fryer from QVC... Absolutely adore it. Packed away my toaster, now only dust my stove and oven. I use it, literally morning, noon and night. HOWEVER, I ordered the divider for the 3.4 quart and 4 or 5 times I lost count, the have sent me the larger one. I am so disgusted at their stupidity. And people want to know why we shouldn't use overseas services. This is one small incident. And they do advertise the divider for the 3 qt and the 5 qt. Guess you really can't fix stupid... So sorry I talked 4 people into buying one.

I purchased the 5 L pressure cooker after seeing an ad on tv. It was a good product until a part broke. I checked the name of the part in the manual and called the company to ask for replacement part. They said they would send it. I waited several weeks and then received a package but it was the wrong part! I called again and went through the same process. Weeks later I received a package... the wrong item again, this time the invoice listed both the wrong part and the part I had ordered. Except that the part I had ordered was crossed out.

Received Power Air Fryer XL as a gift, very pleased with the way it cooks food. However, the basket automatically started detaching itself from the main housing when removing it from the fryer causing injury and burns. When calling the company, customer service wants 19.99 to return product along with the proof of purchase to start a claim.

I bought their antenna after see their ad on tv. They say you get great reception but they don't tell you should buy an amplifier that they sell because without it every time it rains, gets windy or cloudy you lose the signal or you have to move the antenna around all the time. I live about a mile from most of the tv stations antennas in my area. I would never tell any of the people I know to buy one. Save your money. Not worth the money.

I have had the Power Pressure Cooker XL for a little over a year and use it almost everyday. I cannot say enough great things about it. My step dad sells BBQ pork sandwiches and now uses the pressure cooker and his customers love them even more than before. I can cook 12 boneless skinless chicken breasts from frozen in 55 minutes. My pot roast is so much better and done in 1 30 minutes. He has a whole book of recipes and you can go online and get new ones for free. To all the people that couldn't figure out how to use it and what to do with sounds more like a personal problem than an equipment problem. My 13 year daughter who has never cooked in her life can use it. My mom even cans her veggies with it. I would recommend it to everyone, young or old. You will use it constantly.

Returned A Power Pressure Cooker XL. I called Tristar Products because a refund they claim was issued on 3/7/16 had not posted as of 3/28/16! After a few hours calling them, PayPal & my Credit Union, Paypal's claim specialist did some searching & saw that Tristar hadn't!

I ordered an 8 inch Mattress well over a month ago from mattressdoorbusters.com. The first time the order was cancelled without reason. So I called. I was told to reorder the mattress. I received confusing emails from their customer support dept, made me worried so I called. When I would call the customer support line I would get the same guy (Anthony) telling me to call back in a week. I called well over 30 times. Finally, after leaving 5 messages for their Support dept. a very nice Lady called me. I was told that my order was in place and everything was fine. That the mattresses were on back order. She showed that my mattress would be delivered on or before April the 8th 2016. I know it’s just March 23rd.

Tristar seems like a hoax. The pressure cooker gave E1 error after one year of usage. Customer service asks more money to return it. No helpful information about the error. No replacement parts. Totally lost trust in Tristar.

My experience was watching a hyper guy (Eric Theiss) for a few minutes on TV flipping out about how great this pressure cooker (Powerpressurecooker.com) locking in moisture and blah blah blah... Who buys this stuff? Another product under the counter taking up space your children will have to throw away when you pass on that is still new and now old... Lol. WASTE OF MONEY PEOPLE!!! WASTE OF MONEY!!

Have purchased several of these Flex-able hoses. Each and every one has not lasted more than 8-13 weeks. It is very discouraging when you are told they are more dependable, never kinks, etc. I even explained that our previous two had gotten holes quickly. Never again. Discouraged.

I purchased a flex hose from Walmart. In less than 40 days the hose started leaking profusely. Walmart was kind enough to replace the hose but three month later the replacement hose started to leak.

I had originally ordered the Power Pressure Cooker XL from the TV commercial in March, 2015. In a little over a month they sent me three Power Pressure Cookers, not the XL one touch setting model demonstrated by Eric Theiss and Denise Repko. These were returned using their Merchandise Return Label. I cancelled the order through their Customer Service Center at 1(973)287-5159. They disregarded my request and sent another Power Pressure Cooker which I refused to accept upon delivery. This was back in April, 2015.

I purchased the pressure cooker model PCXL-PRO6. I washed all components and cut up my vegetables for stew. I tried numerous times to lock the lid on, but it would not. Trying to reach the company to return it, but only get answering machine... no return call. Don't know if I received a defective one or they are all a piece of junk. It is too expensive to sit on my cabinet unused!

Product probably does not exist. I ordered a Flex-cycle to help increase my stamina, as I have COPD. The order said, "I believe 4-6 weeks for delivery." I ordered on May 12. On June 29th I called customer service--could not understand this person, as he did English, but with a bad accent and terrible line connection. He told me it would be at least 2 more weeks and offered to waive the shipping cost, which he apparently did not do, as today when I called and ended up with his supervisor, who made the same offer. I received a post card from them about 2-3 weeks ago saying they would ship by July 21, 2015.

I ordered the XL cooker last year (June 2014 - I think). It more than two months for me to receive my order due to backorder. Within less than a year, the cooker kept getting error message (E1). After unplugging and plugging multiple time, it finally worked. After a year from the date of order, the cooker had a same error. Now the cooker will not work. I finally called the company and explained what happen. All they told was that it has been more than a year since I ordered the product. Therefore, it was not covered because I didn't purchase an insurance. The product should have been covered from the time I received the product, not the time I placed the order. They didn't even bother to provide me with suggestion. I would never order any product from that company again. They don't even deserve a star.

Flexible 75 foot hose - Turned on the water and the connection at the valve end started leaking. After turning on the valve very little water came out of the nozzle. A total rip off!

100' Flexible Hose - Yes purchased this hose last winter. I used it twice. The second time I tried the hose it exploded. The white expander or whatever it is blew out the side. The hose had an 18 inch tear in the side of it. It sounded like a shotgun going off! Where's the quality control in this Chinese garbage? I paid between $35 and $40 for it. What a ripoff! Junk, junk, junk!

I made steamed vegetables. The cooker signaled it was finished so I released all the air and removed the lid. Hot water and steam was released leaving me with second degree burns on my abdomen. After stripping off my clothes I went in the shower with cold water on the burn. I spent more than two hours in the emergency room. The burn was debrided and I was sent home. I saw my family physician who sent me to the wound clinic for treatment. The next day I telephone Tristar's customer service. After speaking to the agent of my issue and wanting to return the pressure cooker I was told it was too late to return the item. I then spoke with the supervisor who told me the same thing.

I ordered the Power Pressure XL and I received the Power Pressure Pro. I wanted this product so I could can my sauces and vegetables. One, I did not get the rack which was suppose to be part of the accessories, according to the video on the website per **. And to contact customer service center if you did not get all of them, which I did. The representative was rude and not very accommodating. I ended up paying $9 for the rack. I feel that the site is misleading consumers as advertised. I asked information on the canning of quarts which the video indicated you could. The cookbook only addressed using pints. The representative insisted that, "All the information was in the video and in the book," which it was not.

My first order from this vendor consisted of one pair of Copper Wear knee compression sleeves. I had some questions about the product so I tried to call Customer Service for answers. After dialing, a woman's voice guides the caller to the correct person based on one's needs. There is also a picture on the website of an attractive young woman donning a headphone whom one can chat with. So, what do I hear when I am finally directed to a customer service person, a young man with an accent so thick that I can only make out a few of his words. I finally decided to hang up the phone and take my chances with an order.

Ordered pro model early December. They canceled my order by email Christmas eve. Nice. Then sent me the basic model in January. Wrong model. Sent it back. They claimed they never received it. So got reported to 2 collection agencies over 60 bucks. Just ended up paying for it to stop 20 calls a day. Post office investigation & tracking says it was for sure delivered back to them. So they stole a 100 bucks from me & you'll never speak to a more rude group of "customer reps".

I ordered products on December 9, 2014. Called three weeks later when they didn't arrive. Two weeks later when package still didn't arrive, I emailed. Got response via email that product would be "resent" and should be received in two more weeks. It's now almost two months. I've emailed Tristar several times...no response at all.

WARNING WARNING WARNING. AVOID BUYING PRODUCT FROM THEM???? THEY NEVER RESTOCKED THE REPLACEMENT PARTS???? I am really disappointed with the company "Tristar Prod" with their service. They knew very well selling product and got the money from customer but they have very disappointed service as far as stocking parts. I bought power juicer 6 months ago and the clear rubber stopper (where the juice comes out) is broken. I called them twice - 3 weeks ago and I just called them again today. They told me the same word when I called 3 weeks ago - "we did not have that part in stock, call again in 3 weeks". Customer service person is rude. He hung up the phone.

I am a 100% physically disabled woman, whose shoulders both have been surgically altered. After having a breast reduction in 1998 (to ward off more back surgery), I had been very wary of any type of bra, as they are quite painful in the most part. When I ordered the Genie ZIP bra, I thought I might have a chance at a bit more 'normal' appearance. What they sent me was a bag full of PULL OVER Sports bras that would challenge a teenager to put on. I ordered these on July 1st, 2014 - received these & called "Aiechia" in customer service both on July 7th, 2014. She told me that they would NOT refund my money until the bra I received were returned - and that they would email me a label. "I do not have a printer", so I was told she would MAIL one. I called again today, July 25th, 2014, got the very same "Aiechia" (**), who told me that she would 'reorder' the return label - since it had been twice as long as it took for me to get the bras! (Too bad I can't give them a minus star rating).

In the past, I bought 5 Flexible hoses. 3 exploded and the other 2 leaked so bad they were not usable. I returned the 5 hoses. I was happy when I saw the new hose with several new additions that were problems in the past. I bought 1 hose to see how it would hold up. I had it for 2 days and it sprung about 10 pin holes and squirted everywhere. I thought the new hose was better than what you sold in the past but it is a piece of junk just like the last one.

This company has shipped me the same wrong merchandise 3 times in less than 60 days. After issuing me a 7.50 credit on the third wrong order before I received it, they are refusing to send me a return label stating the credit made the sale final.

I bought this product had my HD TV set up to receive service with this product only to find very poor reception with every TV Station and channel, the TV pictures were distorted.

After telephone calls to three customer service representatives on Saturday, the last one I spoke to agreed to send via email a postage paid return label that was supposed to show up in my email within 15 minutes. When the return label did not show up on my email by the next day, Sunday, I sent an email message to their customer service website, to inquire as to the status of their promised return label. I began getting a mail delivery status notification that the message could not be delivered, but that they would continue to try to deliver the message.

On Dec. 3, 2013, I placed an order online for (2) of the AquaRugs special offer (two for the price of one) totaling four rugs. The rugs were ordered for my own use and for gifts. At the end of placing the order, I had to request (I think I made a phone call) a total amount of charges to my credit card, because none was given upon completion of the order. On Dec. 4, 2013, I received via email an invoice showing the total amount. Though I was alarmed at the shipping costs ($31.96), I believed these rugs might provide an increased amount of safety to prevent a fall and, as advertised, solve the mold and mildew issues.

I ordered a juicer from an infomercial on Saturday, June 15th, 2013. At that point, I specifically asked the representative how do they bill for the product. The commercial stated 6 payments of $19.99. She explained every thirty days they will take $19.99, which I agreed. Then she began to ask if I wanted any additional things, which I said no, because I am currently unemployed and finances are limited. She said it would be $25.00 and change charged that day. Then she asked if I wanted express delivery, it would be additional $9.99 which I agreed. She gave me a total of $40.62.

This company violates the privacy of its customers. I ordered a set of "genie bras" directly from Tristar Products. The order was placed on my own initiative and not because anyone ever contacted me directly to try to sell me something. The bras are not that great, and it took quite a while for them to ship. But that is not the bulk of my complaint. Now, I am getting cold sales calls from an entity identifying themselves as the company from whom I bought my "extra large genie bras" (yes, they actually reiterate what size I bought) and wanting to sell me something else.

After watching a television infomercial advertising the Genie Bra by Tristar Products, I called the number on the screen in September 2011 to order the product. While speaking to a representative to place my order, she asked if I would also like to join a special club that would provide me with various perks, such as rebates, gift cards, gas cards, etc. After ordering my Genie Bra, I opted to join said club and was provided a membership number. It was: 1131680715.

On November 4, 2011, I placed an online order for the Genie Bra and even ordered an additional six. My total came to $174.78 with the shipping charges. The debit was submitted to my bank account on 11/4/11. Today there was an additional debit of $174.78. I called Genie Bra and was told that they send a per-authorization charge for the bank to hold the funds and that my bank was the one responsible for removing the hold. I called my bank and they told me that Genie Bra (aka TriStar) had to release the hold on those funds.

Montel Williams Living Well Pressure Cooker, it does not hold pressure. I called two times to return it, but they never send a label for the return. Now they also refuse to return my money or replace the unit.

The product was received in the mail without any invoice providing the company's policy on when a product must be returned. When I called to cancel future orders and return the current order, I was told that it was too late. When I asked to speak with a manager, I was told that it was too late and that they would tell me the same thing.

On Feb 9, I ordered the Dog Pedic deluxe, size small for $80.14. On Feb 20, I was notified that my item was shipped. On March 4th, I received the item in medium. I immediately called, and was told they would email a return form to return the item, and they would send the replacement out immediately. I waited 48 hours as instructed and never received the form.

I ordered Healthmaster online. This was supposed to be a gift. That same day, I decided to cancel. I called, and they said it's not in the system. I called the following day, and again, they said it's still not in the system. I called the next day, and the answer was it was sent. I said why, since I have been canceling this for three days. I did what they said to go to the website. But it doesn't work; it, not doing anything. Every time you call, you waste more that 20 minutes listening to their advertisements and the web site that does not perform at all. Then you get people with attitude, when you are the one being ripped off.