PublicRecordsData.us Reviews

Susan in customer service was absolutely wonderful, quick on responses, kind and handled my issue without making me feel like I had done something incorrect. She is a wonderful person that would make someone want to come back to you.

Nora went above and beyond to assist me today with an issue I had. As soon as I told her what my issue was, she tried to resolve my issue and gave me multiple options. My issue was resolved in less than 5 minutes!

I researched Public Records for my mother. I would like to say the charges were very unclear and I ended being charged for something I didn't understand clearly. Anthony helped me out, and he was very helpful.

I reached out to live chat to cancel my account. I was very pleased with the quick response and the way my account was canceled without any issues. Live chat was an easy and stress-free way of canceling your account without having to call the courthouse.

I was charged an extra amount that I did not authorize and the live chat - Amanda - was very helpful and issued a refund and closed the account to prevent further charges. However the PDF that this website sends out is not in a format that would actually open on my computer.

I had an excellent experience with Mary today. From the moment she began assisting me, she demonstrated a high level of professionalism, courtesy, and efficiency. She listened carefully to my request, clearly understood what I needed, and handled the entire process with remarkable speed and attention to detail. I contacted customer support because I needed to cancel my subscription, and Mary made what could have been a complicated or time-consuming process incredibly simple. She explained everything clearly, answered my questions respectfully, and ensured that the cancellation was completed promptly without any confusion or unnecessary delays.

My customer service experience with Mary today was excellent! I was not aware that your service was a monthly fee subscription so she helped me cancel my subscription so I am not billed for future use as I only needed the service one time and have not need to continue with the service for $30/month.

Well, I did a search for warrants while I was in the middle of a traffic stop by the state police. I paid $1.00 for the report, and the information that was provided was totally incomplete. Three days later I noticed another debit in the amount of $31.00 going to the same company from my checking account. I contacted support, and was immediately refunded my money and account canceled, very helpful. The support agent was very prompt and professional, and acted almost before I asked for the refund. I'm just a little frustrated that I had to do that in the first place.

Highly recommend, gives you all the information you need on any vehicle or equipment. Great customer service as well, accidentally bought the record package but they were able to issue me a refund with no hassle.

The customer service is top notch, I asked for help about a situation and it was handled accordingly and quickly. A1 service, I asked to cancel subscription and it was taken care of in a timely manner, and I'm receiving a refund for a charge. I’m truly grateful and satisfied.

While looking for information on the website, I inadvertently signed up for an account without intending to do so. As soon as I realized the mistake, I contacted customer support for assistance. Daniel helped me with the request, and the matter was resolved promptly and professionally. I appreciated how efficiently he handled everything.

I needed to check my driving record to prove that my auto insurance was overcharging me. I didn't realize I had signed up for a monthly service. The customer service made my cancellation simple and refunded the charge I incurred for my second month. If I did need. Service like this in the future, I would use again.

I had a confusing email and charge and Jerry was very helpful and quick to fix my problem. He understood what I was trying to accomplish and gave me assurance that the issue had been fixed. I would recommend reaching out via chat if you are having issues.

Was a very fast and efficient process. I was able to receive help immediately and no problems. Robert was a fantastic assistance and was very friendly throughout the entire conversation! I only wish I could have that experience with other live chats as well.

Helpful, quick and straight to the point. Would love it if all customer service was similar to this. Not much else to say except thanks.

Responded quickly, resolved request favorably and quickly without debate. Waiting for credit to confirm on my card. I’ll give “thumbs up” for chat service, but’s it's “thumbs down” for making unauthorized recurring charges on my card.

Great and fast customer service! Anthony was attentive and super fast in resolving my issue. He helped me right away and offered great solutions. Anthony is a great customer service agent dealing with my overcharge.

I needed to see my records for a fencing project, but hadn't realized I had signed up for a membership. Today, an agent helped me much quicker than I expected and even issued a refund for the money we lost. I really hadn't expected to hear back for at least a few hours, so it get it done so quickly and close my account put my mind at ease. The speed in their response was greatly appreciated!

The agent who assisted me resolved my issue without any problems. I appreciate his/her assistance today. I wasn't aware that I would be billed each month for this service, but the agent was able to fulfill my request without any delay.

I had an issue with my account and Kimberly solved it so rapidly and I talked to an actual human who could understand the issue and fix it immediately. Highly recommend these services and the support team!!

I was charged $31 that I was not expecting and did not get a confirmation for. I knew I was being charged for $7 and I did get a confirmation for that. I chatted with Sarah today and inquired about the $31 and she handled it promptly with professionalism and kindness! I really appreciated her today!

Great service, fast, and reliable service. I requested a refund and it was handled fast and with facts. She was able to walk me through what I did and why it happened. What’s happening next and if I had further questions?

I was assisted very quickly and my issue was resolved just as fast. They were able to assist me without any complications and they handled the situation with professionalism and courtesy. I was finished with my account and no longer needed this service. They were very helpful in making sure that I was able to close my account and they did not make the process difficult, which was very much appreciated.

I signed up to purchase a single report for $1, but was later charged $31 for a Report Package that I did not realize I had enrolled in. The pricing and subscription terms could be made much clearer during checkout to avoid confusion. That said, after I contacted customer support, they responded promptly, explained the charge, closed my account, and issued a full refund without any hassle. While my experience with the billing process was frustrating, I appreciate the professionalism and efficiency of the support team in resolving the issue.

I was able to view my public records quickly. Charges not very well explained. Not expensive at all just not very clear. Maybe work on that. I thought I was being charged around 20. Turns out it was 31. Customer service quickly closed my account to avoid further charges. A bit sketchy but in the end I received what I needed.

Ashley was quick and knowledgable, she knew what she was doing and did not take her long to accomplish what she was working on. She listened to my issue and she looked into it and worked on it until she completed it.

Extremely helpful and were very friendly and professional. They helped me find out why I was being charged for something and I am so thankful for their help. It was a quick and simple process and I really enjoyed the live chat since I am an anxious person. I don’t do well in calls so I am very pleased that they have this option.

Margaret helped me perfectly well and super quickly! I had some trouble with the only card I had on me so I wanted to simply cancel my subscription, and she did just that, in very little time! She deserves a raise!

I was told a 1.00 charge, then my account was charged 31.00. Sneaky charges and bad business. Horrible way to treat people. I will say the customer service agent was helpful and on top of my request.

Nicholas was very helpful in helping understand the situation and solving the issue. There was an unauthorized charge that wasn't disclosed and he corrected the issue quickly, and closed the account to prevent future unauthorized charges.

I was tricked to pay for a $30 package, but the agent issued a refund after I requested it. That was a very quick service. I hope the website could highlight the pricing for the service in order to avoid future issues.

The service was quick, and they were just as fast to help me with closing my account. I would say that it was a painless experience and I think that if you are looking to do something fast then you can use this site.

I needed assistance closing my account. I told the customer service agent what I needed. Within in seconds my issue was resolved. I didn't receive any hassle. The agent exceeded my expectations. Help was quick and easy. I was 100% satisfied.

Earlier today, I purchased something on the website at one price and later today I realized from credit card company that I was charged a different, higher price. Susan, the agent who assisted me was great! She issued me a refund and made it simple, easy and was very courteous. I'm completely satisfied with the outcome.

I was able to find the info regarding my home very easily. The customer service is excellent, especially Debra. She was very helpful. I would recommend Recordsdata. I have nothing further to report

I originally bought Publicrecordsdata.us because I wanted to see how many of the improvements made to my own house (owner, 40+ years) had been listed. Once I found that out, I thought it was very much worth the money. But then I was charged again the next month, and realized I had a monthly subscription. Timothy, in the chat, refunded the new charge and closed my account. I found out what I needed, got to play around with childhood homes and other fun things, and in general had a very good time on both the app and truly do appreciate very much the care offered by the Customer Service Representative. (Timothy)

I requested a refund for a charge that I was unaware of and was assisted in a fast manner. My refund was issued to return back to me and customer service was excellent. I would definitely recommend their services knowing that I would be helped in a timely manner that fit my schedule.

Ashley was prompt and efficient in assisting me with a favorable resolution. I had inadvertently paid for a $37 package instead of simply purchasing the $7 pdf report. While I wish there was a self-service option for closing my account, I appreciate the live chat agent. Thank you so much!

Donna was great! I filed a report, thinking it was $1 then $30 a month and she was willing to help me with reimbursement. Great job, Donna! Very pleased with this experience. Will have no issue recommending business to friends and family. Thank you.

I was able to close my account and receive a refund. Very quickly done. Thanks.

Rachel assisted me just now on the chat feature to close my account and verify the charges I was billed. She was extremely efficient and very prompt in responding in the chat box. I appreciate her customer service.

Was charged for a service I didn’t approve. Stated my concerns in the chat, they were addressed immediately and the issue was resolved very quickly within 5 minutes. Overall excellent efficiency and effective communication, couldn’t ask for better.

PAMELA was amazing. Very helpful, and respectful. She is doing a wonderful job! Just thought someone should know. Although I am not satisfied with the accuracy of your service and the misleading terminology as to the actual price for the service. Which was 0% correct info. Also stating that there is a charge for a one time single report when a monthly package is what I was charged for is downright deceitful. At least your customer service representative acted in a professional manner.

Charles did an excellent job listening to my issue and settled it very fast! I appreciate it! Top tier customer service! I will be back if I ever have to look up further since I know that the customer service is fast and takes the customer issues seriously.

I have never really used PublicRecordsData.us and they charged me $30 monthly subscription. I contacted the customer support and Paul helped me right away and took care of my inquiries. It was smooth and easy process. Thanks Paul.

I was helped quickly and efficiently, I am very satisfied with the end result. I was a little upset that I got charged $31 when I was told that I was only getting charged $1 but the customer service was good.

I made a mistake when I ordered a property map. Paul resolved the problem immediately. Thank you, Paul, for making the solution quick and easy.

I keep getting charges on my acct for a service I was not signed up for. Robert was helpful and fixed the issue within minutes. I got a confirmation number for my canceled acct and hopefully will not be charged anymore.

They were able to help me so quickly instantly without asking questions! It only took a few seconds. Most efficient and kind customer service! I expected them to ask questions and interrogate me but nope!

Kimberly did amazing helping me. I accidentally subscribed and paid $30 but she gave me a refund and closed my account. I saw what I needed to see and I was accommodated. The service was very fast and I didn’t have any issues receiving help.

I subscribed to Publicrecordsdata.us not knowing what I would get from publicrecordsdata.us does. After a few recurring charges I decided to cancel my subscription. I am happy I have no problem in cancelling my subscription.

I had a great experience with this site. Their support team responded very quickly and made the refund process smooth and stress-free. I really appreciate the excellent service—10/10 recommend and I’ll definitely be coming back in the future!

I asked to have my account closed and it was handled quickly and efficiently. Thank you!

George assisted me with all of my needs very quickly and I appreciate that it was not time-consuming and he was very friendly and professional. He answered all of my questions and completed my request.

Ryan was incredibly helpful and knowledgeable. He quickly resolved my issue and was incredibly polite. Great customer service. I had a billing issue, Ryan walked me through the issue and how it could be resolved. Once I understood the process he took over and got it solved for me.

Thank you for the information and for the quick help and the easy end of subscription! You helped me so quickly in the chat boxes and not only did you send me updates on my account via email you sent them to my mail and I appreciate that.

Charles with Public Records Data, was a huge help and very quick to assist my concerns. I got the exact records I was looking for within 5 minutes. Public Records Data is able to assist with a variety of records. I will definitely use them again if I need access to anything else.

The chat help line folks were prompt and clearly answered by questions and took care of cancelling my subscription. I wish more websites had such helpful chat teams. I would recommend them to friends.

Carol is a kind, honest, and trustworthy person. He treats others with respect and is always willing to help when needed. In my experience, he has demonstrated integrity, reliability, and a strong sense of responsibility. I highly recommend Carol and believe he is a person of good character.

Kevin was very helpful in resolving my issue. I just needed a blue print and was told it would cost $1.00USD. My bank account showed that I was charged $31.00 for a full package report that I did not consent to. Kevin made it right.

I closed my account. I was not aware (maybe I didn't see it) of a 31.00 charge in excess of the one time charges of 9.00 and 7.00. When I reached out through the chat, I was told that the 31.00 was for a full report. I don't want any more charges so I had my account closed.

Robert was quick in handing my question. I appreciated his help.

Jerry was fantastic at helping me to cancel my account. He immediately did so upon me asking and it was resolved within less than 5 minutes. He also provided me as to what I was being charged for on my account and assured me I wouldn’t be any longer.

It’s rare that you receive great customer service and prompt responses. I have to say that this is probably one of the only sites that is amazing at responding and answering any questions. The site is easy to use, and I highly recommend. ⭐️⭐️⭐️⭐️⭐️

Katherine assisted me today over the chat and I was very pleased with her service. Very quick and helped me with exactly what I asked for. I was searching public records data and thought I would be charged $7, but then saw an additional $30 charge. I was going to let it go, but then I saw the next month another $30 charge. I reached out to cancel this charge and also asked for a refund since I didn't really know what these charges were for. Katherine quickly canceled the account and issued a refund, so I'm very happy about that.

Customer service was spot on! Any issues I ever have they are always available and eager to help figure out my issue. Great customer service! Would personally recommend this service to anyone as it is pretty much fail safe with the way they take care of you! Highly recommend!!

I signed up on May 15, 2026 trying to locate the owners of a business for which I was filing a small claim. Public Records was very helpful. I didn't realize I had signed up to be able to print reports and was charged another $30 that same day. I contacted Public Records today and chatted with Stephanie. She was very helpful in allowing me to close my account and she refunded the $30 charge. She was very helpful.

If you’re looking for more information than you could shake a stick at, these folks are the place. Questions are answered in an instant with very user friendly service. I would highly recommend any builder, real estate agent, or investor spend the tiny bit of money to have reports as thorough and put together as this.

Had a quick and great interaction with the support team. Took less than a few minutes to get my matter handled. They asked me what I needed and I requested a refund since it was less than 24 hours since I purchased a service. The request was handled and completed within a few minutes.

I needed to look up a record and I was willing to pay to lessen my family member worry. Did not think it was going to cost me 30. I did not want to sign up for anything on going so when they charged me again another 30, I reach out and they were able to help me cancel my account and process my refund. Please make sure to read and look at everything.

Confirmed my cancellation and refund very quickly! This is exactly what I needed. I was skeptical given that requesting refunds can sometimes be challenging.

Timothy was fantastic with helping cancel my subscription and refunded that $30 fee that magically showed up on my credit card today. I tried canceling via email, but I received no emails. Thank you Timothy for handling this for me.

Purchased a property report but was not fully disclosed the price. Live chat agent was wonderful and helped to resolve the issue. I appreciate the help that the agent gave. They were kind and understanding of the issue. They were able to reverse the fee that was not disclosed at the time of purchase.

I had a billing error that was quickly resolved to my satisfaction. So helpful and courteous, thank you so much!

My experience was generally positive, and the service fulfilled its intended purpose. The platform provided the information I was looking for, and the search functionality worked as expected. One thing to keep in mind is that it helps to be very specific when conducting searches, particularly when looking up individuals. Common names can generate multiple results, so providing additional details such as a middle name, location, or other identifying information can significantly improve accuracy and save time. Overall, the service was effective, easy to use, and delivered the information I needed.

Support was spot on. Canceled subscription fast. Saw 30$ charge for whatever reason so I thought it was something on top of the 7$ charge that was a bundle but it was a subscription. Nowhere tells you it is a subscription.

Awesome customer service. Wanted to close my account, not only did they close the account they issued me a refund. I was helped right away and was asked no questions. They just gave me exactly what I wanted.

Service was what I needed at the time, Agent Richard was very helpful. Appreciate his assistance with the service, to include the ease of being able to cancel the service since I obtained the data I needed at the time.

Kimberly helped me to close my account. I did not know that I would be charged a monthly fee when I originally researched the records of our new house. Thank you for making it easy to do this through chat, Kimberly! Only thumbs downing because it was sneaky the way that PublicRecords.com signed me up for a monthly program. Appreciate Kimberly helping me to get out of it.

My issue was resolved in less than three minutes; great customer service!!! My experience with the customer service rep was great.

The representative I chatted with was able to quickly and efficiently resolve my issue. I hadn’t realized when I first opened my account it would be a reoccurring fee. I was able to chat with a representative who helped to quickly resolve my problem.

I am very pleased with the time and effort Timothy put in and the attention to detail he displayed. I, as most people do, had forgotten about this account. Mr. ** was very helpful in canceling the service on my behalf. Give the man an accommodation for his diligence and attention to detail.

Refunded me in full.

Donna, did an excellent job taking care of mistake in the billing of my records account and refunded the mistake. Very promptly and efficiently, without painstaking questions and or problems. Easy to communicate and deal with her on line.

Quick and easy help with customer service. Ronald was efficient and kind with getting me the help that I needed.

Possibly just user error. Used this service once, not realizing opening this account would result in monthly charges of 30$. Contacted Customer Support through and they were very easy to work with and were able to close my account, even refunding the latest charge!! (And I was able to find who/what I was looking for the one time I used the site. :)

I did not realize I had signed up for an ongoing subscription being charged monthly. When I started my chat with Margaret, she was very efficient and got back to me promptly, resolved my problem, issued a credit to my bank card and canceled my subscription. Thank you.

Peter was very quick to resolve my issues. Made the help process seamless and was knowledgeable. Honestly the best no BS customer service I’ve received in years. The website is also easy to use and I was able to easily find the reports I was looking for.

Great experience. I just moved and needed a copy of my car registration. I signed up for this by mistake thinking I could get the record that way (my fault) and was issued a refund with no hassle. Good experience in the middle of a stressful move!

I needed a little assistance and went to use the chat option. I was fortunate enough to speak with Ashley who was tremendous! Very professional and took care of my issue perfectly! More people need to be like Ashley.!

I spent $1 for public information on someone. The information was not up to date because I knew for a fact there had been an arrest, yet it showed no arrest was made. They then hid a subscription in the payment I had no clue I was signing up for. I would have given a 1 star, but I was refunded with no problem.

Katherine was very prompt to respond and able to answer my question and to complete my request in a timely manner. She ensured that my account was taken cared of and provided substantial evidence of the document being closed.

I am very satisfied with the service I received. The response was quick, clear, and very helpful. Thanks to the support provided, I was able to resolve my problem in less than 5 minutes. The instructions were easy to follow, and the entire process was smooth and efficient. I truly appreciate the excellent customer service and the prompt assistance. Thank you for your professionalism and support. Keep up the great work!

I was overcharged for a public record report that I needed, I contacted customer support in regards to this matter, and Stephanie was able to assist me immediately. She found my account. Saw and issued a refund for the charges. Perfect customer service.

The system made starting an account a easy process, canceling account was just as easy and quick, live chat was quick and to the point no waiting or automated messages, worked great! No extra cancellation fee processing.

It's not as accurate as it is. Plus I think you guys did not explained the product and you guys tricked people and you guys charge us automatically without giving as warning that it is monthly pay. Which is a false advertisement and stealing to people money.

Frank was great help. I was overcharged by the site automatically. I agreed to $1. My bank account showed a pending $31 charge. Frank refunded the full amount right away. Issue was resolved smoothly.

I just wanted a one time report for a property. Didn't realize it was subscribing to an expensive monthly service that I did not even use for a one time report I already paid for. The customer service was fast and took care of everything I needed.

It was great to get support in less than few sec of the question.

I had an issue with my account on a Sunday, therefore I and had access the chat feature on the site. I chatted with Timothy about my problem. Within just a minute or two he had my issue resolved. He was very helpful.

I was really upset because money kept coming out of my account. But the person I chatted with really helped me. I appreciate that. The issue has been resolved and I am very happy about that. Also they agreed to refund some of my money which really make me relaxed and happy. Because I'm broke and was not aware money was going to keep coming out. So I was treated well and I'm relieved for the help I got. Thanks again.

There was a misunderstanding about the amount I was charged. I was overcharged and contacted customer service via chat. Your agent corrected it promptly and to my satisfaction. (A refund was issued immediately.) I appreciate the excellent customer service.

Good and fast service, thanks. Appreciate it. The service and attention were extraordinary and very fast; I received an immediate refund. Excellent service. The customer service was extraordinary and excellent; I would recommend them to many people.

Susan was an amazing assistant with what I needed. I had a few questions and she helped with all of them. She was polite and very knowledgeable about what I needed. The professionalism was great also.

My experience was wonderful! I was treated with respect and they handled it very well. I was responding regarding a refund and took no time at all for them to respond and get it to me. I would recommend. If you need to look up something this is the place to find out. It’s easy to find out what you want.

Susan was quick to respond and took care of what I needed within five minutes of my request. The website could be a bit more clear about what I was signing up for. I thought I was just paying $1 for a report but somehow I ended up with a $31 package that I don't need, thus where Susan came in to cancel it for me.

Great information that was needed and a wide range categories to choose from for searching. This is a great platform to use when attempting to look up hard to find information. You will be impressed with the accurate information.

The one issue I had was that the payment process was kind of unclear and despite only trying to pay for a single report (costing one dollar,) I ended up paying for a package (31 dollars.) In the end, after everything was cleared up with the assistance of the live chat, I was given a full refund. The entire issue only lasted a couple minutes before resolution due to the very efficient system. Overall, the payment plans were semi-confusing (which could also be on my part as well for maybe not fully understanding it) but the support afterwards makes me think that this is run with care.

Russell was very helpful and quick to respond. I wanted to cancel my account and took care of it quickly for me. Not much more to say it was quick and efficient. It’s ridiculous that I need to write more to submit this. I needed help he helped me end of story.

After a death in the family, we needed to find contacts for neighbors of a family member we could not get to answer in order to notify them. PublicRecordsData came through. When I had forgotten to cancel my subscription after the funeral, I was able to contact customer service easily to get my membership stopped instantly. This is a great service that I am grateful to know about.

The agent was good, but I don't know why I was being charged. Please check your website because I never tried to get a package. And thankfully, I realized I was being charged. I will not recommend this website because I feel that it takes advantage of people.

The agent was very helpful and immediately assisted me in the right direction getting a refund for an incorrect charge on my account. Very professional and understanding. Great service and I really appreciate it!

Customer support was very helpful via the chat. There was no wait to connect to someone and they addressed my request immediately. The entire communication to resolution took no more than 2 minutes. I am very happy with this experience.

Ryan was able to answer my questions and was very helpful. I am very thankful for the easy communication and overall experience with chat. It was easy to navigate with Ryan. Ryan made the experience very pleasant.

I received my refund very quickly. At first, I thought the cost was only $1.00, but somehow I was charged $31.00 for the first month. Then, in the second month, they charged me $30.00 again. I requested a refund for the second month, and they processed it quickly.

I reached out to cancel my account because I only went into it to find our mother's death certificate. My sister found it in her possession and so, I no longer needed it! Peter did an excellent job and handled the cancellation very quickly! I appreciate the expediency! Thank you! I was not able to upload my receipt.

Very easy to sign up and find what I needed. The prices are very fair, which is also very appreciated. I used the chat for customer service, and they were incredibly fast, kind and efficient. Highly recommend.

Agent helpful and professional. Agent helped me to get a refund and closed the account I never intended to create/open. I recommend this agent, but not this website. They offer a report for 1 dollar and after they charge 7 dollars for a PDF and 31 dollars for the report. What a rip-off.

Great website and overall easy experience, but make sure you pay close attention to the recurring charges or subscription settings when checking out. I didn’t realize I had signed up for ongoing charges at first, so that caught me off guard. That being said, once I noticed the issue, it was easy to contact them and get everything squared away. Customer service was responsive and helped resolve it without much hassle.

I was a little confused regarding the pricing. Somehow I thought it was a dollar and then realized it was a recurring $31 charge. I was being nosy for a minute, and don’t need an ongoing subscription. Dennis was helpful in getting my account cancelled. Thank you Dennis!

I wanted to cancel my subscription and it was done instantly and was treated very courteously. I would highly recommend this site to others. The reports are very detailed. One disadvantage is that when subscribing it is misleading about charges. I believed it was a one time purchase, but in actuality it charges your account daily.

I was impressed by the agent’s swift remedy to my request. My problem was resolved in seconds. The agent listened to my request and after providing my name and email my account was located. My request to close my account was actioned without delay, no explanation required. I appreciate immediate action and the respect for my privacy.

This is my first time using this site and it was pretty easy to navigate and straightforward in customer service was very friendly and helpful. I'm taking the time to write this review and before submitting it it says there's an error that my review is too short. Well, I'm sorry that I don't have the time to detail every little experience with you. I looked up the five things I needed to look up. I printed out the reports.

The representative provided excellent customer service. They were professional, patient, and helpful throughout the entire process. They took the time to answer my questions clearly and made sure my concerns were addressed. I appreciate their assistance and the positive experience they provided.

I contacted customer support through the chat option and received an immediate response. I reached out to cancel my account, and the entire process was completed in less than five minutes. The representative was efficient, helpful, and made the experience quick and hassle‑free.

I signed up expecting to purchase a $1 report, but the website's checkout flow made it very easy to unknowingly enroll in a recurring $31/month subscription. The subscription terms may technically be disclosed, but they were not presented clearly enough, and it felt like the design was intended to steer users into enrollment without fully realizing it.

When I was charged for a subscription, I didn’t realize I started, I wanted to cancel and be refunded. They were able to get everything resolved in 5 minutes. Debra and Andy were on top of making sure that I could get my refund and cancel my subscription

Anthony was a great help, very fast and friendly! I wanted to cancel my account to prevent further charges, and he understood and was able to help quickly. I like being able to request something and not being questioned about it, it was very easy to receive the assistance I needed.

Donna was an excellent help in resolving my issues. She got right to the point and had me squared away within 90 seconds of the beginning of our conversation. Very cordial and professional. Would be happy to work with her again. Thanks, Donna!

Katherine was extremely helpful. She found my information quickly and provided assistance to handle my concern. She asked appropriate questions to find out what I needed help with. Katherine was very knowledgable and was able to assist me with all of the questions I asked. She was polite and very professional.

Quick. I liked it it was early in the morning and usually this takes a lot of time but my agent was quick and precise.

They did provide the report I asked for, but they charged me many other times after for a subscription or something?? And there was no way for me to personally go in and remove my card info or cancel my account. I had to contact support and I really don’t think that’s very honest on their part. However they did refund me everything.

Please take your time using this site. Very useful and informative however the packaging and upselling can be misleading. I reached out to ask for a full refund and they processed it immediately which I am thankful for.

I received the report paid. Need no further reports so cancelled any further material. It took a total of maybe 3 minutes. It's been a long time since things went seamless on any chat I've ever been involved in.

Very quick and easy process to cancel. They were very helpful and easy. I would recommend. Easy process to sign up and I thought it would be hard to cancel since there isn't a option on the website but the chat feature was quick and easy.

The chat was fast and effective. My issues was addressed, understood and resolved quickly. The agent was respectful and clear in her writing. I wish more chats were as quick and effective as this one. Customer support was on point.

I appreciate the information, but not the multiple back-to-back charges. First, I had multiple charges for the same report. Also, there is nothing that indicated that my "package" of information would be a monthly charge.

Ashley at customer support helped me with my account and was very knowledgeable and helped with my account. She helped me closed my account since it was no longer needed. She also helped me issued a refund to my account.

Ruth was very helpful and helped me resolve my charges. But when I went to the internet to look free information on a death date, It showed a $1. I did not know it was going to charge me $31 for a package I didn’t even know I got. I thought I was only being charged a $1 for information

Amy understood my issue and resolved my problem quickly and efficiently. I had not wanted to sign up for a subscription and just wanted the $1 copy of my deed. I am very financially stressed right now, so I appreciated the help with this.

The service was easy to sign up and navigate. Once I had the information I needed, cancelling a recurring fee was easy through the chat. The only thing that would have made the experience better was to not have to sign up for recurring charges and had the option for a single record lookup.

I did not realize that I had opened an account where I would continually get charged. When the second charge came through, I got on a live chat with Ruth. She was amazing! She was quick and very nice. She closed my account to prevent future charges. I was VERY happy with the customer support from the company, specifically Ruth!

Thank you for the fast reply of my refund. I'll get it in 3-5 days and I can then wait on the sheriff's department to serve the petition to a relative member and then the courts will send me a letter as to the outcome and if need be go to court within then I hope 18 days or less. Thank you..

quick service and keeping my fingers crossed that account charges will stop right away. Representative did respond quickly and assured me that my account will not be charged any further. I look forward to not seeing anymore charges on my account. The document itself had a lot of details and information that I really needed in a timely manner. It will help if charges are not continuous since that can be deceptive.

I needed records for myself and the information was quick to acquire, easy to understand and the pricing was reasonable. Now, this part is my fault, I did not realize this was a recurring monthly bill (not too expensive) and only needed the service for some one-time information. I contacted their support team and within two minutes my refund was processed and my account was cancelled. The chat said that, "Russel" was who was helping me and he was very quick, concise, and polite. Thank you!

Your Representative was outstanding. They handled the task at hand with great precision and speediness. I appreciate them so much and thank you, thank you, thank you. I would highly recommend your customer service to all my friends and family. You are a guiding Force in helping others, a complete joy.

I ordered a public record report to find a recent death, and when the report wasn’t there I refunded my subscription and got the full amount refunded. The live chat feature was super helpful, and I wouldn’t definitely use this site again knowing I can won’t be scammed and can easily get my money refunded if I’m not satisfied or don’t use the service

This site helped me when I needed to find some information. I do not need it any longer. I looked online for a while, but when I came across this site, it helped. Once I received the report, it was detailed enough to use for our paperwork. I realized we do not need access to this site any longer. When I closed the account, customer service was great. Quick and to the point, which I appreciate.

My experience with the support I was provided with today was very good. I was treated with respect and willingness to be helped. Excellent customer service and I was assisted in everything I was needing. Thank you so much for your help, it was above and beyond.

George helped me with exactly what I needed and his response was fast and easy to understand. I am very happy with his support. I'm glad he was able to assist me in cancelling payments and didn't ask me too many questions. This is exactly what I wanted. Thank you.