PublicRecordsData.us Reviews

I thought I had signed for a one time access for $1.00. My bank account was charged $31.00. This did not make me happy so I reached out to the chat feature and asked for a refund. It was immediately given and I'm now happy. I truly appreciated the quick response and the refund.

I went online to cancel my account. After several attempts (PublicRecordsData needed to send me an email link to sign in -- which, by the way after 2 tries still never came through) I did the live chat route. It worked and my account is canceled. That was easy. However, trying to get into the account, that's a challenge.

I was not aware the $30 was a recurring charge. Your customer service kindly cancelled the subscription and indicated a refund would be credited in a few days. I appreciate the rapid response. Thank you.

I just wanted to close my account, and it was done quickly and effectively. I had wanted to complete a review, and once that was complete I no longer needed the resources provided from this website. George was able to help me get that done very fast, and without much needed on my end. Thanks George!!

Ashley did a great job and solved my issues with no hesitation. No run around or need to escalate anything to a higher echelon. If I need services again I will keep it in mind because of the customer service.

Amy was great. She answered all my questions quickly and thoroughly! I was charged $30 for some package but didn’t choose a package so I’m still waiting on my refund. I also did not get the report I asked for or even a report on me. What I got was a lot of info on my brother. Not what I asked for.

Mary was incredibly helpful with my issue. She explained things well and took the time to listen to my concerns about my account. She took the steps to help me get a fair resolution. She was also very kind in our interactions.

Unfortunately I never received any emails and was not able to access the record I was wanting. I suspect it was due to security factors, but even after providing alternative email still never received emails.

Nicholas helped me to close my account via chat. He was kind and very efficient in resolving the issue. Sometimes interactions with customer service can be stressful and difficult to navigate, but working with Nicholas was absolutely stress free and fast! A pleasure chatting with him!

This website lies. It will tell you it costs $1 and it will charge you $31! Whoever I had as my agent was helpful though he did everything I asked perfectly when I wanted to close my account and get a refund

The agent was extremely polite, professional, and helpful throughout the entire process. They answered all of my questions clearly, responded quickly, and made sure I understood every step. I never felt rushed, and they treated me with respect and kindness. Their knowledge and fast service made what could have been a stressful situation much easier. I truly appreciate their excellent customer service and would highly recommend them to anyone needing assistance.

I opened the account to try and find information on one person. I couldn’t find info and forgot to close account. Received text message reminding account was opened. I had no clue how to close. Went to chat and she was able to help me close in no time at all. Thank you!

I needed to cancel my subscription, so I used the chat support. The agent was quick and very helpful. It was a great experience overall.

Your service is a scam masquerading as a $1 charge for accessing a public database (1 out of 5). Your online agent got me a refund right away (5 out of 5). If I hadn't gotten the refund, I would have filed a consumer fraud complaint with my state's Attorney General's office.

James helped me through chat this morning. Was very quick and efficient. I requested a transaction for a report cancelled and my card refunded. He did this in a matter of 2 minutes. Most online help takes hours. This was a great relief and super customer service.

They overcharge without letting you know. The charge and receipt were for $7, and they charged me $38. The process starts with a $1 report, then it moves to $7 for the basic report. I received multiple $7 invoices (1 every 2 days), and then I saw charges of $31 and $7 on my account. And I received another charge of $7 2 days after. So this is not a serious website; avoid.

I spoke with David via live chat after noticing I was being charged $20 again even though I thought I had signed up for a one-time fee for the information I needed. David was quick to offer to close my account to stop any future payments from being withdrawn, and then I asked if he'd be willing to refund the $20 that was pending in my account since I am on a tight budget and $20 is a lot of money right now. David didn't hesitate to issue me a refund. I appreciate how friendly and prompt my interaction with David was.

I came onto PublicRecordsData.us to search for one report. The report wasn't very detailed and did not give me the information I needed. I spent $1 to get the report. Somehow, I ended up with Full Report package, PDF Package, and Federal Reports package on my debit card, which equated to $46. I immediately contacted them through Live Chat, and they said they would refund my money. Be careful what you ask for when searching for information because a lot of stuff can get added onto your search financially.

I logged in to my account to cancel my subscription as well as get a refund of my last payment due to the fact that I did not know that I was being charged. I had little confidence that I would get my refund. Long story short, I did.

Richard was extremely quick, professional, and incredibly helpful throughout the entire process. I truly appreciate the way he handled my issue and how he was able to solve everything immediately without any hassle or confusion. He was patient, understanding, and made sure I felt supported every step of the way. It’s rare to receive customer service that is this efficient and genuinely caring, and Richard went above and beyond to make my experience a positive one. Thank you so much for all of your help, Richard — you made a stressful situation so much easier. If all customer service representatives were like you, every customer experience would be outstanding.

I got charged an additional charge than I was expecting. I was expecting to have to dispute this but the agent I spoke to closed my account and refunded immediately. Felt very nice to not have to fight about it and it just got handled and fast.

I needed to cancel my account. I only wanted a one time search. Did a chat and account was closed with no issues. Immediate attention, no problems, great service. #####

It was a little overwhelming due to the extensive information received. However, the customer service that assist with canceling the account was super effective. I recommend anyone wanting to find information about a relative, as I was able to find what I was looking for.

I thought it was a one time charge for this, but it wasn’t. I didn’t realize that creating an account would cause me to be charged repeatedly. However, the person that helped me close my acct and stop being charged was extremely helpful and efficient. It only took a few seconds! I appreciate that greatly!

The website was easy to use and I was able to get what I needed very quickly. Timothy in Customer Service is efficient and very helpful. I would easily recommend this website to anyone who needs this type of information.

Nancy was very helpful, professional, and efficient. She addressed my billing/refund concerns quickly and clearly, and I appreciated how easy she made the process. She was kind and handled my issue in a way that made me feel heard and supported.

This was rather a confusing service to use as I kept getting redirected to various sites before I received the information I requested. Once I reached my final destination, the information was very helpful for what I was trying to do.

They were very helpful when I accidentally signed up for a plan. I was able to get quick responses, and get things taken care of within minutes. They got my account reviewed, corrected, and refunded with zero issues.

Topnotch customer service! I am so impressed by the efficiency and excellent customer service that I received during my live chats. Easy to connect and they resolve your questions very quickly. Best customer service I've experienced in a long time!

Great site for tracking down information. Be careful of the cost... It is a repeated monthly cost, not per search. Customer service Helen was great in tracking down a billing problem, and handled it well and very much to my satisfaction

Fast, straight to the point! Took care of what was happening immediately! Had a problem with card charges but they resolved it immediately! Any problems don’t worry going on live chat, they’re ready to help!

Extremely responsive, helpful, and solved all issues in a very timely manner. Support agent was polite, communicated well, and did their best to make my support experience pleasant. Best support experience I’ve had anywhere.

I didn't get nearly all the information on who I was looking for and a lot of it wasn't even who I was looking for. Canceling my subscription was no problem. That was a very good experience. Thumbs up on that.

I ran into an unexpected charge and texted customer service. Kimberly helped me out and fixed everything super fast. She even refunded the charge before I had to ask. The whole thing was handled in less than five minutes—such an easy, great experience.

I was charged a $20 fee on my credit card that I did not authorize. I contacted your website and was connected to "Chat". Carol was my contact and she corrected the problem, issued a credit and closed an account I was unaware I had. Great customer service and your firm did the right thing in refunding me the fee.

I had a problem with an unauthorized charge from my bank account and the issue was resolved immediately. I have been sent a refund for the amount - I have a confirmation number that I can check if I don't receive the payment within 3-5 days.

The charges are deceptive when ordering. Be careful what you agree to. I agreed to $1 charge but charged another $30 for a package that was not clearly shown. Customer service agent was very helpful and issued a refund.

I was quite pleased with the customer service, when I stated my grievance, I was immediately taken care of. No fuss, no fight, no lingering questions or draw backs. I can honestly say, this was the best experience I've had in a while with any online transactional experience.

Mary did an amazing job helping me. She found my account, issued me a refund, and was very swift and quick. Someone need to give her a raise.

Anthony was very helpful and answered all my questions. He made sure I understood my account situation so that I could choose to keep my account or not. He immediately made sure to cancel my account when prompt.

It is a huge relief when a subscription misunderstanding gets resolved quickly without any extra charges. Since your account is already closed to further billing, your main priority now is ensuring no pending charges slip through and monitoring your account to make sure the cancellation is final.

The process was smooth, efficient, and easy to navigate from start to finish. I appreciated how quickly everything was handled, and I was assisted in a timely and professional manner throughout the experience. The support provided was clear, helpful, and made the entire process much more convenient and stress-free.

I connected with Susan today to opt of of the records package that I accidentally opted into a month ago. She got me squared away closing my account and getting me a refund for the charge I did not need or want. Thanks Susan!

I was confused when I acquired a single report, and accidentally signed up for a year package. Sarah was very understanding and refunded my $30 since I only wanted 1 report. The reports are very clear to read and follow. Thanks Sarah!!

Wonderful customer service from Nicholas. My challenge with billing was rectified almost instantaneously. I was overcharged initially, and this was resolved in an extremely timely manner. Thank you.

I wanted to look up public records and I thought I was only getting charged $1 fee. This website is tricky. It charged me a subscription for $30. However, support helped me in seconds to have the charge returned.

I had small problem related to the additional charge on my credit card and contacted customer service. Representative helped me to resolve the problem within 2 minutes. Good job! I will recommend the company for future use.

I signed up for your service to get some specific information, which I quickly found. I don't expect to have a need for this information in the future, thus I requested cancellation of my account. Upon contacting support, to my surprise my account was cancelled almost immediately! The process was about as quick and painless as possible. Thank you for your time and consideration.

Scott was very helpful in canceling my account! I’m very appreciative it was quick and easy. It was very good that he was able to help me so fast. He was very friendly as well! He was very nice to me and very professional as well.

I am new to the site and was a bit confused. I didn't know I was being charged for a service, rather than a one-time report. Then I worked with a person named Ryan in live chat customer service, and they were so efficient and helpful!

I got a report, after seen the charges on my credit card, I decided to chat about it. The agent was super nice, he understood my situation and he honor my request for a full refund on my transaction.

I got my refund I asked for and am glad cause I was worried it was not authorized. I asked for a criminal report for someone who applied for an apartment and I got general information as requested.

I was charged more than I expected when I got a report. The website was very confusing and it was not clear to me that it would be a $30 charge plus the $1 plus $7 + $4. My chat representative was Nicholas and he was very helpful to help me understand what happened and credited my account for the continuing program that I did not need.

I needed to find 1 record and got what I needed in a few minutes. I paid the fee and didn’t realize I was subscribing to a recurring charge. I thought it was going to be hard and complicated to cancel, but Nancy took care of my request super fast!

Got billed 20$ for reason as a recurring payment. Live chat support took care of it within like 2 minutes. Very quick and easy process and helpful people! Thank you for the fast help. Happy Memorial Day.

Carol helped me immediately! She was fast and attentive. I contacted customer support-chat service and it was a nice and easy process. Quick response time and clarification to my query. Thank you Carol!

I seen there was a charge of $1 dollar so I proceeded with getting the record and then it charged me $30 dollars. And that’s when I reached out and a lovely lady named Sara helped me so much and she explained what the $30 was for and made it right by refunding me which is why I reached out to begin with so thank you so much and my apologies for not knowing it was going to charge the 30 or I wouldn’t have proceeded but it does give you the info you need. Thank you again Sara.

The customer service person, Sarah, quickly provided me a refund when I explained my situation. The reason I only gave a three is because I don't remember signing up for a package which is why I had to call in the first place.

I used the service and was happy with the info they produced. I did have to call to have a further charge refunded and to close any account they had under my email but the customer service rep, George, was able to help me without any trouble. Appreciate the good customer service.

Customer service via the live chat was very helpful without all the fluff or trying to upsell. Wasn't a fan of being charged an additional $30 for a package that I didn't agree to, but overall a good experience and the report I needed was helpful.

Daniel was a great assistant with helping me with my account needs. He explained that, I was charged a certain amount, and if I wanted to close my account, I definitely could. So no other charges will arise. He assured me that no other charges will be taken out of my account.

Customer service is fantastic, the site is great, I made a mistake and they were so nice in helping me correct it. I didn't read the full charge description and Russel did an amazing job fixing it for me. Very empathetic and understanding.

Great info, better customer service. I’ve used a site for many months and have gotten wonderful information that I’ve been looking for. I had a recent issue and their customer service was quick. Very impressive.

I came to the site to find out information about my home but after paying and viewing my report I then realized that I had already been here and have the same report. The chat representative was able to reverse the charges. All the same day!

Great customer service. Quick response! I appreciate the use of the public records. It was easy to navigate. I will definitely use them again in the future but be wary the payment is continuous. That would be the only thing I was not very clear about but it was resolved timely!

Dianne **

I was hoping to look up a property to see the specific size of the bedrooms. I made an account with PublicRecordsData.us thinking that $1 was a good deal. Once I made the account and went to pay, it became a $7 fee. I was tempted to cancel and log out, but we really needed to know the room measurements. I just assumed it would give those details. That was my fault. Either way, when I downloaded the info for the house it was basically the same info I already had from the listing of the property. Also, no big deal. I considered it a lost $7 dollars and didn’t think anything bad about the company. Today when I went to pay my credit card there was a $7 charge and a $30 charge. That was very frustrating.

I had an issue with a charge and it was immediately fixed and it was wonderful service.. The account was closed and I was refunded. I had some unauthorized charges but was handle very courtesy and fast.

I used this website to look up info about a deceased relative. The info was not everything I needed but I was able to chat with 'Amanda' and she helped me sort it out. Just read all the fine print and you will be fine. Pricing is a bit unclear.

They were the greatest when the service is needed in a timely fashion! I will subscribe when I am in need again and recommend their services to any researcher! Every response was essentially needed and that was appreciated by my team.

They were very helpful with my refund and answering any questions that I had about the system and my reports and what I can do if I had any other questions. It was a very short interaction and I don't have much to say (it keeps saying my response is too short so this is to make it longer).

Charles was my agent and had great interpersonal skills!!!! The issue was tackled head-on and dealt with effectively and efficiently! I know it is late in the night and people tend to slack but my experience is one to remember. Kind, swift, and efficient. Thank you so much, Charles.

Pleasant, nice chat, fixed the situation, everything worked out fine. Perfect everything. Thank You!

My chatbot guy-Jerry, did so great! Helped me cancel my account with no issues at all! I sent my name and email and he asked me what he could help with and I said canceling my account, and he closed it! No back and forth if I wanted to actually cancel it or anything!

Oh my gosh these guys are so easy to contact and more important, they are so friendly and helpful. It was such a pleasure to deal with a real person instead of some confusing AI asst. They….Anthony responded so quickly and gave me no hassle at all. I’m an elderly heart patient and not the smartest to working the internet and Anthony was GREAT. Thank you all so much for handling my problem with such a completely professional manner. Quite the pleasure!

I was assisted with a refund that I was not aware of a recurring charge. Great customer service. Thank you. I would definitely recommend anyone to use this service if needed. I appreciate all the help and record service

I thank you for your help. I made a mistake on the site and your help was great. I was charged an amount that I was not aware of and you were able to get me a refund. I was only expecting to have one dollar come out of my account.

Your service was great! The instructions on billing was a little confusing but you handled my mistake very efficiently. I was wanting just one report and ended up being billed for 720 for 2 years at $30.00 a month. I don't do that much business!

I used the service to find a Public Record and was able to do so I was charged for it and the next month they charged me again. I got in contact with them and they corrected the situation and refund the next month's charge. And cancel the service. I thank them so much for it.

Got the information I needed but wish it wouldn't force you into a subscription you have to cancel. Have a the subscription option for people that will use it but most of us just need one thing so I single price for that one thing without the added crap would be great.

My mother passed 5/6/2026 & it's been a struggle. I needed to confirm that I am now the owner of the property & was overcharged & the agent who helped was very professional & helpful. Thank you all & have a great weekend.

Very helpful even though some info were inaccurate. I asked for a refund the same day and received it. I saw other information that I didn’t need at the moment. I could see previous owners and the sex offenders close to my area. The deed of the house was almost accurate.

Chat was quick and easy and resolved my problem with professionalism. The representative was very nice and handled my request without any pushback.

Amazing service, so quick and easy. Got my situation fixed super quick. Amy was a literal angel and I could not have asked for someone else to help me with my situation. If I ever need a situation solved again I will love to come back and be helped.

Quick and easy. Cancelled within seconds. there was no hassel and Donna was polite and friendly. The only problem with public records is I signed up looking for someone. I put in all the informaton. To get the report you have to pay. Which is fine. But the report was for the totally wrong person. I never was able to get a report for the correct person. You should at least be able to verify you have the right person before paying the money. Then get the report after verifying it is the correct person.

I received an overcharge on my account. The issue was understood, addressed immediately and resolved to my satisfaction. Carol's communication was clear and concise. Greatly appreciated. A no hassle transaction.

A bit tricky to navigate site and products but customer service (Ashley) was very helpful. Info received was good but limited. Much of the info is free online if you take time to navigate the internet.

I thought I had closed this account and asked the online assistant for details. Ryan helped me online with the cancelation request. He was quick to reply and handled it within a minute. Fast and painless.

Ashley helped me get a very prompt refund today. Great service--very kind and expedient. Thank you. Thank you. Thank you.

Ashley was helpful and answered all my questions. I appreciated her help in closing my account. I'm not sure why it won't let me submit my answer review. I did a live chat with Ashley to cancel my account. She was helpful and closed my account and answered all my questions.

I was able to find the information I was seeking because the site had detailed records. Even though there was a lot of information, it was easy to navigate because of the easy to follow layout and the direct links to the information. Also, the customer service team was prompt and friendly and they resolved my inquiry quickly and to my satisfaction.

I got an issue with a charge and Maria resolved immediately. She is great at customer service. I was surprise how fast I got the issue resolved. She sent me the confirmation by email and by chat. Because of this issue being resolved promptly. I will consider to use your services again.

Here you go: 5/5 — Outstanding service across the board. The information provided was incredibly accurate and detailed, covering everything I needed without having to ask twice. Response time was immediate, which made the whole experience seamless and efficient. What really stood out was the depth of the reports — thorough, well-organized, and easy to digest. Customer support was attentive and helpful every step of the way. I came in looking for specific information and left with far more than I expected. Compared to other tools and resources I've used in the past, this one is in a league of its own. I'd recommend it to anyone who needs fast, reliable, and comprehensive research assistance. Will absolutely be using it again.

Nancy was quick and efficient in cancelling my service. The systems allowed her to take care of my issue in less than 10 minutes. A more detailed review is better. So here are some details: I initiated a chat, and within eight minutes and 50 seconds, Nancy had canceled my account.

Easy process to cancel on chat without annoying roadblocks. A better process would be to not have to sign up for a membership to use your service so people wouldn't have to remember to cancel later. Life used to be much simpler. But, having that you do have to sign up to use your service, the fact that it was easy to cancel was refreshing.

I didn't care for the site all that much however the chat team and the people that I spoke to were very professional and helped me get my issue resolved. I thought it was straight crap that the website itself took my money and did not give me any kind of information whatsoever. And I was very upset but your team stayed professional and help me through it.

I had an issue with a charge and they refunded it immediately no hassle. Their site is very accurate on the information they provide. I will use them again. I was looking for tax documents and focus exactly what I needed.

I was helped immediately and they were efficient and effective and they processed my request as I asked. I requested a refund because I felt like I was misled and they refunded my card and they were very prompt.

I used the chat feature to find out if I was being charged monthly fees. The customer service agent was very friendly and helpful. What would normally take a long time was handled very quickly. I was quite impressed.

I made transaction over their portal and saw unwanted charges. I contacted help via chat and got in touch with Russel. Russel was very helpful and resolved my issue almost immediately. Thanks for your great help.

I was very concerned because I accidentally signed up for an account for $30 and requested a refund. As I explained, I did not want an account and didn't have the extra money. Anthony was so kind and canceled my account and refunded the funds.

Very helpful, was very intensive with my questions and answered them very quickly. I will refer this site to my friends. I need a refund and she was very fast to respond. I will be looking into this site again as we move along.

The report was very detailed. I found everything I was look for and more. Great Service and Customer Service was vey helpful. I did not expect so many photos, and information regarding the previous owner of the home.

Not sure how I ended up on the site, I was looking for something totally different, didn't get anything I was looking for and suddenly had 39.00 dollars charged to my account, I had only seen a one dollar item. The person I chatted with today was able to remedy the situation quickly.

I only wanted a $1 search, but of course they wanted $30 for the package and a $30/mo subscription. I cancelled the same day with a $31 bill and quite a new few files for a research project and leads on additional angles.

The team member was effective and handled my issue quickly. Would recommend utilizing. This is my best review, thank you so much! I want to thank the specific team member I worked with, they were extremly thoughtful and helpful.

I do like that it allows you access to records and the honest information about the information as it may not be true, but I do not like the way the fee charges are explained, it’s misleading and confusing.

Shady!! They will bill you for 24 months after the “one-time search”. You won’t even notice as they abuse the buyer by taking advantage of the one-time purchase and hide the message of recurring payments. Basically a scam!

The service was helpful and easy to use; however, I found the $30 monthly fee excessive for what is offered, especially for one-time use. While my overall experience was positive, the high cost outweighs the benefits for me. Unfortunately, I would not recommend or use this service again based on the current pricing. I recommend a lower price for those who only need access once or infrequently as an option, vs. monthly and ongoing.

Had not expected $38 charges for trying to see my grandmother's DOB. Thought it cost $!. Agent was able to refund $30 account fee. Was pleasantly surprised at the helpfulness. Tech-challenged senior

Terribly designed website, confusing description of fees, but excellent support through chat. Support rep was very helpful, immediately available, best part of the service. The website is far too simple, lacks basic account management options like purchase/payment history, also appears to allow you to "remove info" for any name/phone number you wish, not merely your own, so whoever designed this service did the simplest, crudest job possible, but the support service provided was seriously top notch.

Was charged $20 for something I didn’t know I signed up for, and customer service was incredibly easy to get a hold of. They were able to cancel whatever I had signed up for and refunded me. Incredible service!

I am very happy with how the customer service rep (Shirley) treated me in handling my request. She was very accommodating and I appreciate her assistance. She asked me how she could assist immediately and after explaining my problem she immediately fixed it.

I reached out inquiring about a charge on my account. I explained what the issue was and Katherine was very nice and helpful. She explained to me what the charge was and Resolved my problem right away!

Simple, easy, and great customer service. Made closing my account easy and fast. Couldn't recommend them enough. Thank you....

Quick customer service. I needed to cancel and it was done immediately. Was very happy. I contacted the chat line and was helped instantly.

I was charged for something I did not want and when I reached out to customer service they immediately refunded it. No questions asked. This made me feel like I was heard and not taken advantage of. Thank you

I found the web services and personnel at PublicRecordsData.us to be very helpful and timely in meeting my needs, questions and queries. I recommend them to anyone needing this type of service. I really appreciate my Chat friend Ms. Shirley **. She was great!!!

I needed some information for employment and received prompt and efficient responses.. When I no longer needed services the customer service helped me cancel services promptly. The prompt, courteous service is greatly appreciated.

The chat attendant accomplished what I needed done. Thank you Steven for your help tonight. He did what I asked and it took seconds. Knowledgeable, courteous and got done what I needed. Everything worked out and he fixed my situation quickly and efficiently. Not much else to say. Gave me a confirmation number in case any problems arise in the future. Dealt with the issue with ease and assured me of what I wouldn’t have to deal with in the future. Thank you for fixing my issue tonight.

Was excited about the service and received ample info on the car I was looking up but was blindsided by the $30 membership charge. I don't need a membership for only 1 car. I did like the amount of info given like how many owners, accidents, title status.

Scott was very helpful, unfortunately when I first searched before I paid I found something which prompted me to inquire and spend money to find that the record I was searching for was not there after the fact.

Handled my problem with a payment issue I was having because I was not aware of the actual cost associated with what I was trying to do but this agent helped me Very quick and professionally. Thanks again.

Debra is awesome! Answered all my questions and helped me reach a solution promptly! I accidentally requested more services than I needed and spent more than I expected and she helped me with a refund. Great customer service.

This public data record was easy to search and purchase. Process to close/cancel future payments was easy as well. Somewhat irritating to access they report and then be charged $7 to print or download. Anyone with any computer knowledge can figure out a work around for this (I easily opened in a new tab and printed). Frustrating that those with lesser digital knowledge will fall for this.

“I had a really great experience using this service. The representative who helped me through the chat was extremely kind, patient, and attentive from beginning to end. She answered all of my questions clearly and made the entire process feel much easier and less stressful. It’s rare to find customer support that is both professional and genuinely caring, and I truly appreciated the time and attention she gave me. The website was easy to use, and the support made the experience even better. I would definitely recommend this service to anyone looking for reliable information and excellent customer care. Thank you so much for the amazing support and professionalism!”

Accidentally signed up for a monthly records request for $30 when all I needed was 1 record request. Customer service representative, Amy was most helpful and prompt with my refund request. Be sure to read the terms thoroughly before completing the records request.

My issue was resolved quickly. I was being charged for a subscription that I had canceled and I used the online chat feature. My money was refunded to my checking account. Should be in 3-5 business days.

I had done a search on their site & I guess it signs you up for a subscription. I went to the live chat & spoke with Amanda. She closed my account & refunded the current charges of $20. She was very polite & took care of this instantly. She let me know it would take a few days to post the refund.

Wonderful customer service. She knows her stuff. Resolved my question. Very easy to understand and get all the information needed to come back and use if needed. The question needed answered was short, so easy to resolve. Rate a 10.

It was easy to unsubscribe. Great customer service!

Very helpful and took care of my needs. Wonderful customer service. The person helped me and I appreciate fast customer service. Thank you. Got all the information that I needed. I needed a refund and she handled it with good service.

Customer chat was efficient and easy. Great service. Your customer service was top notch. Thank you for assisting me with speedy decision and details. I highly recommend due to communication ease. There was no long wait period for customer chat and response was immediate. Great service.

I chatted today to cancel my account. I was asked to work on a project and your service was very useful. I don't think I have ever had a chat response so quickly and smoothly. Your representative David was great! The communication and process was effortless and polite. I am happy to support you and your mission and your employees. Very professional organization. I will use you again in the future I am sure.

Susan was great help to me today. She was very courteous and lightning fast. I expected it to be a hassle, but Susan handled it fast and professionally. Thank you Susan for not causing me stress and making it a nice experience. Respectfully, Tracy **

There was some confusion with services, but Russel was able to clarify and make whole. Very impressed. Russel heard my concern, and with swiftness corrected the issue.

PublicRecordsData.us is an excellent site with quality information. I’ve used other sites in the past that don’t provide proper information. Use PublicRecordsData.us for all your record search needs. You’ll be as impressed as I am.

I was trying to retrieve court documents of the probation order, as I am a victim in a prior offense. The Live Chat representative helped me close my account in a timely manner. I was able to obtain documents that I could have gotten for free through the Clerk of Courts website.

Informed the agent about the issues I was having. She was very knowledgeable and quick to fix my issue. All charges were credited immediately. Would gladly use this company again.

A pending charge was in my bank account for $20 when I did not authorize that. I reached out to customer affairs and it was resolved immediately. Fastest customer service I’ve ever had in my life. Thank you.

It’s worth the money. It is mostly accurate and very detailed. I learned a lot that I did not know about some people and even about my own past and things. It showed email addresses and relatives and even old phone numbers.

It would be 0 stars if it wasn't for the prompt courteous, no nonsense service I received from the wonderful company agent. I looked up several people one with a very extensive criminal background and no data was available.

I spoke on chat with Carol, I explained that I was only seeking information about my new house. She informed me that $1.00 was the original fee, $20.00 was to access the records. I explained that your website is deceiving for older people to navigate without accidentally spending $21.00. This older couple married 53 years are fortunate that understanding people like Carol are very hard to find in these extraordinary time in this world we live in.

Ryan was very helpful and quick. He was able to assist me and take care of my issues. The website itself is pretty cool and offers the information you need. Thank you for assisting me. If you need help looking for information on loved ones or just curious, this website is the best.

I appreciate the immediate support when I contacted with questions. I think it took less than a minute to get my questions answered. The chat feature was great. The person that was in the chat with me was able to find my account right away, and assist with closing it. I only needed 1 report and didn’t want any packages or additional charges. They helped me close the account and did it fast.

I had a fantastic experience with the customer service team. As someone who wasn't fully familiar with the technical details/process, I truly appreciated how patient and articulate they were. They broke down complex information into simple, easy-to-understand steps without making me feel overwhelmed. It’s rare to find support that is both efficient and genuinely empathetic. Thank you for making a potentially stressful situation so easy!

Kind, helpful guidance and resolved my problem. Took the time to ask me questions and answer them efficiently and quickly. I appreciate the support. They were able to cancel subscription quickly and refunded me for what I didn't want.

Courteous and helpful with no hassle. I was expecting a hassle and disregard for my issue. The representative was helpful and resolved my problem. Respect. There were unapproved and extra charges on my credit card. The representative removed the unapproved charges and was helpful.

They gave me my refund with no questions. Great service! I appreciate it! They do not give me a hard time, and it didn’t require a lot of my time out of my busy day. Thank you! I highly recommend this service if anyone needs it!

Everything was great and the assistance that I received was exceptional. The only thing that I think could be changed is that when you sign up the $20.00 for 30 days should come before the $1.00 per record or something like that. I thought that I was just purchasing my record and did not realize that I would be hit with a $20.00 charge.