Great Clips Reviews

Wanted a more layer haircut and a little shorter. Basically looks like a weedwacker haircut - so uneven and just horrible. It's short and praying I can find another stylist somewhere to fix it before the holidays when family coming to visit!

I got probably the worst haircut of my life at the local Great Clips. I had gotten a bad cut at my regular barber and was looking for something better. Either the girl I got was new or didn't know how to cut men's hair. Haircut was all uneven lengths. One area in back wouldn't lay down for three weeks because of the uneven short lengths. What's worse than a bad haircut?? It looked like someone had taken a dull razor to one side of my head. Very disappointed in Great Clips. Still searching for a decent barber.

Online check in is there for the "hair stylists", not for the customer. So they put your name on a waiting list? So what? I recently got a "wait time" of zero minutes. But I was fifteen minutes away when I got the text. Of course by the time I got there I was fourth in line, which took about fifteen or twenty minutes before I got my seat with the ever-changing "independent contractor hair stylist". When I got the usual greeting of "Did you check in online?" I said "yes", but that I thought it was a joke. The "hair stylist" said "well, it got you on the list, didn't it?". Well, yes it certainly did. There were no other customers in the shop or on the waitlist screen.

Camille has now cut my hair twice in the past few months and is truly outstanding... very professional, great communicator and genuinely loves her job. In the service industry these days, she is the exception to the standard.

I decided to go to Great Clips to save a little bit of money as my hair is long, straight and slightly angled around my face. I thought it was hard to mess up my hair but the woman who cut it managed to do so. I told her I needed a trim (about an inch off) and wanted to trim the angles around my face. She instead cut close to 3 inches off and layered the front of my hair (it now looks choppy and not angled around my face at all). Worst haircut ever!!! I will not be back and now I will have to look for a higher end salon to go to and have my hair fixed.

My husband and I went for hair cuts.. MISTAKE. My husband had Adella cut his, he asked a number of time to cut it OVER THE EAR, she kept telling him that she could take it off but not put it back on. I will be trimming the hair above his ears, as he paid this woman to do. -0- customer service. Myself, I took 3 pictures in to show Felicia what I wanted. Kept telling her to LEAVE THE LONG hair in front of my ear. She did not seem to give two **. Hair above ears is soooooo short I can barely grab it. Hair not even anywhere, not even close to the hair styles I showed her. I know it's just hair however.. it's my hair... this girl was more concerned about the Cowboys football game than my hair. -0- skills of listening. As we walked out after paying... my hubby Said.... NEVER EVER AGAIN. Will be calling the home office Monday.

I have gone to Great Clips, Sherwood Plaza, Winston Salem, NC, for many years. This week I got the worst haircut ever. My hair was not tapered as requested and jagged in places and uneven in other places. Will never go back. Georgia

Checked in online this morning for a Norman OK store. 17 minute wait time. I arrived with 5 minutes to spare. Two barbers had just started customers. So I took a seat. But then there were 3 customers on the screen ahead of me so you do the math. Another 30 to 40 minutes. So I left. Later today I tried another store in Moore Oklahoma. Check in online. Said 10 minutes. I get there in 5 minutes, Both chair full, two customers waiting. I wait for one barber to finish. She takes one of the customers and tell the other she is next. I am now at 1 minute on the app. Load of bull. I am done with the app and Great Clips.

I went to Great Clips about a month ago. The lady cutting my hair was wonderful. However the woman cutting hair beside of me decided to inject herself into my conversation. I politely told her that my conversation did not involve her. She was extremely RUDE. I decided not to return when that person was there, I go back last week. I check in and am texting my dying Dad's HOSPICE NURSE.

I tell the stylist I only need a slight trim on my short hairstyle. I mostly need texturizing and thinning. She took 1 1/2"off my hair and gave me sideburns like a man!! They don't listen to what you want! I look completely like a man!! 2nd time I had a bad cut from same salon. Never going back.

I usually use the store in Ocoee close to home, was working in the city of Kissimmee Florida. Last week, needed a haircut at lunch break so I went to store #690. I'm easy a #2 on the sides, halfway up 2 inches on the top, cut straight across bangs in the front. Ended up with gouges all over my head, hair was about 2 inches off center and lopsided. Top was supposed to be 2 inches to hide my psoriasis, ended up being 1/2-3/4 inches and only half my bangs on the left side were even, the right side was gouged out. Nowhere close, not even in the same ball field.

Single worst customer service experience of my life. Truly. I kept expecting Ashton Kutcher to jump out and scream "You've been Punk'd!". The woman who cut my hair (wish I'd gotten her name) was exceptionally rude from the moment I walked in. Cut my hair in about 3 minutes and started blow drying. I asked if she was going to cut the hair in front and she said "You didn't ask for face framing!" Haircut was not good, but I really don't care that much about that part. She couldn't figure out how to operate the credit card machine. She said she couldn't get them to run at all. I tried 3 different kinds of cards from 3 different banks. Then she said they'd actually all been declined and told me I had to pay in cash because "All your accounts must be frozen"! (Hahaha!!!) So I went to Target (where my cards magically worked fine) to get cash and brought it back to her.

For convenient sake only, I've gone to the same Great Clips for 11 years. Only once did they get the cut right, and that young lady really knew her stuff. But that's where the compliments end, because today, I was enjoying an otherwise pleasant chat with the hair stylist there, and I was very specific about how I wanted my hair cut...just as I always am. "Cut off as much as you can while still allowing me to comb my hair, and taper the sides and back." Any barber in town would know what that means. Well, once again, not only did she get it wrong, but 10 minutes into the cutting, she asks if "I'd like my eyebrows trimmed".

I requested a shag haircut to rid unruly kinky ends. I cut sides of my hair. Showed pic to Samantha. She cut ends, dried hair. No shag, bridging, layering or hairstyling. St Francis, WI area. Beauticians do their own thing here. I recommend going elsewhere.

I received the worst hair cut ever at Great Clips. The hair stylist didn’t understand English and when he understood what I wanted, he just started chopping off like a novice. So I ended up with shorter hair on one side and longer on the other. It is good only for men’s haircuts or trims. Not for women’s styles.

Sophia is absolutely amazing. I'm very excited to say she has a heart of Gold. She even went as far blessing my sister that's dealing with cancer with a prayer ornaments. Only a blessed person will extend such love. She gets my hair cut perfectly each time. Sophia, I salute you and thank you from the bottom of my heart. Thanks again, I will be back. Oh yeah, she cuts my 2 young boys' hair as well. Thanks, Sophia, you got my business for as long as I live in Anna.

At Great Clips 2902 Kirk Rd, Aurora, IL 60502 I had a hair cut today July 18, and was very disappointed. Worker was very unreasonable. She made me really feel low. I asked her before the start to make sure I do not get any any hair. She was very careless and I got the shirt full of hairs. This is not a big deal or an issue but her being rude and saying that it is only my hair and not anyone's else so it is fine. After I said to be careful she said that nobody died in her chair in her carrier and maybe I would be the first one. Such conversation was really depressing. In short I was very uncomfortable and not feeling safe at all.

I’ve been growing my beard for 8 months and decided to stop in a Great Clips for a trim. I told her I didn’t want to lose any length of fullness. Just trim the stranglers and clean up the lines. She proceeded to thin the sides out by more than half, cut off an inch in length. Then left the bottom at such an angle. I have to go home and try fixing it myself. And I paid for that service!! Never again will I go to any Great Clips location. I guess if you need a beard trim, go to someone who can actually grow one.

I went to Great Clips the Saturday before Father’s Day and had used the online check-in feature that they kept telling me about. Online, it said I had one person ahead of me and my wait time was at seven minutes. I drove to the location, pulled into the parking lot, looked at my phone and it said a two minute wait. When I walked in, the cashier told me there was three customers ahead of me and my wait time was a minimum of 12 minutes. I showed her my phone which showed two minute wait time. She said no. It will be at least 12 minutes. I told her to cancel it and I called the 800-number. Of course I had to leave a message because they were too busy to answer the phone, so I left a message stating I need to speak to someone right away.

I had my hair cut in the end of January where the stylists cut it so short it has taken three months to grow but I just said, "Well maybe the picture I gave her mislead her." I had used the same picture twice prior to that haircut and the other stylist managed to cut it correctly. So today 6/11/2019 my hair is now longer so I wanted a haircut and went in and the stylist washed my hair and when she cut it she cut nothing off. I told I don’t think she cut my hair and she said that I told her I was growing it out but what I said after the cut I needed to grow it out because it looked like a cut for a little boy. She looked confused so I said it was okay just leave it. So I paid 20.00 for Great Clips to wash my hair. At minimum the stylist should have asked questions not just assumed. I gave Great Clips a second chance but I will not return. First they chopped off all my hair then they don’t cut it at all and the second stylist's made me feel like I was asking for too much.

I always have a great experience at the Groveland Great Clips! Friendly people and they do a great job of giving me the style that I'm looking for every time! Melissa is wonderful and always does an amazing job!

Sophia was the stylist at the Great Clips in Anna, TX and she was the most unprofessional disgrace to the beauty service industry I have ever seen. They offer a shampoo and style and she was being very dramatic about how her hair was straight naturally and she didn't know how to use a flat iron. She then told me she could do it but might burn my hair off. This is inexcusable behavior for someone to act towards paying customers. She should be embarrassed and ashamed. They would be getting good business from me, but now I will make sure I tell everyone in the area how unprofessional they are. I have a big mouth, live in a big neighborhood and work in retail. What a shame! I will never be back. There are other places that will appreciate my business.

I visited Great Clips to get blended layers in my long hair. I left with no layers and about 5 inches less of hair. Worst mistake of my life when it comes to choosing a place to cut my hair. I explained with photos and details what I want it. The hairdresser was rude and didn't listen to what I requested. Another hairdresser took over and she just proceeded to cut more hair than I ever wanted. Is going to take me at least a year to grown it back.

My stylist paid herself an unauthorized tip via my debit card. This is unacceptable due to her bad cut during my previous visit. My stylist should not add a tip without my authorization or approval because her service was not satisfactory.

My hair’s length was originally an inch or so below the shoulder. I told the stylist that I wanted my hair to be cut to the shoulder. I said that I wanted her to cut two inches off. She cut off about five and my hair’s length is now just below the ear. I woke up this morning and there were chunks of hair that were still five inches longer than the rest... I don’t think I’ll come back soon.

I have been to Great Clips several times, and have been reasonably happy. This particular employee also works at Collins Road in Cedar Rapids, so beware there, also. I went on Saturday to Marion, Iowa, and said, "I want my entire head to be between 1 and 2 inches long." I pointed to a guy with a typical very short male haircut, "Not like that." "Oh, I won't do that." Then she proceeds to ask questions. I should have said, "One to two inches all over, is that hard to understand?" I got a compliment before I left the shop, and on the way home, I touched the back and found out it was less than 1/2 inch long. I had explained this is NOT what I wanted, but tough luck, this is what I got. I went home and cried like the last time this happened, 30 years ago. BEWARE OF GREAT CLIPS. You might get butchered.

I called in for a haircut.... Ok NP. When I got there there only one person sitting there but I was told there was 6 people in front of me???? Was waiting for approx 15 mins. Then other ppl came in after me...but they had called in so they got priority???? If you call and you are there then you have priority... Let’s get it right. If there cut the hair.

I will never, ever go to any Great Clips again (Issaquah, WA). The woman who cut my hair should be in another profession. She apparently didn't understand anything I said. Even though I told her exactly what I wanted done with my hair, all she did was give me grief.

Great Clips on May Avenue - Address: 6315 May Ave, Oklahoma City, Oklahoma 73112. Decided to get my hair cut yesterday and found a cute picture of shoulder cut hair. Literally just to the shoulders, nothing special. Well, I go up there, everyone is nice. I wait and wait, then it’s my turn. I sit in the chair and show her the picture of what I was wanting. She says okay and starts cutting. Weird thing happened though, she had me put my head down as far as I could and she started cutting the back. It came out horribly. She redid my bangs and cut them way shorter than I wanted and basically butchered my hair. It was a straight across cut, no long layers or thinning at all. My hair was wet down so I didn’t notice until I got home how bad it was. The back is waaaay shorter than the front and it would look cute if the front wasn’t super uneven. There are chop marks all over.

8 Minute Timed Haircuts. I took my wife to Great Clips. The girl was cutting her hair in the manner she requested when the person in charge came over and told her she was taking too much time. The girl quit right there! My wife had to go somewhere else to finish the cut.

Just my location is not like it used to be, never a perfect haircut; but for the price, one cannot complain. The last two haircuts were horrible, I will not go back. No chance of fixing, the stylist just cannot cut hair like mine in my opinion.

It is not worth it, even at the cheap cost. The entire time, the lady who was cutting my hair was not paying attention and was cutting my hair at random. She somehow turned my pixie cut into a choppy bowl cut. I had sections of hair that were long next to sections of hair the were haphazardly cut very short. It ruined my important pictures that I had to take, and I had to go to another salon to get it fixed as much as possible.

At around 5:45 pm Wednesday, April 24, 2019, my two daughters and I, as well as other customers, were made to wait while hairdresser, "Ashley", took her sweet time flirting with customer, "Jose". Moreover, Ashley somehow "magically" bumped her customer of choice "Jose" and his buddy to the top of the check-in list, when it was my daughter's and other customer's turn to be waited on. Sadly, we sat there watching as Ashley used customer's and the store's time to make social points with the young man she was interested in, as we continued to wait.

I took my Mom to the Great Clips in Bridgeton for a haircut. Her hair has a lot of heat damage and she wanted it cut all the way down (she was ok with having 2 to 3 inches of hair left). When she got in the chair she explained to the stylist that she wanted it cut down, but the stylist did what she wanted to do and only clipped her ends. I walked over to ask her why she wasn't giving my Mom a full haircut and she said if she cut off the damage she would have to cut too much off. What, that's exactly what we wanted! She refused to cut it, it was like she just wanted to rush to the next patron. I was furious when we left there to say the least! Never going back to that location. She didn't offer to try to make it right when she saw that it wasn't what she wanted. Hate when people handle their business like that. You never let a customer leave your business dissatisfied!

Monica is my favorite stylist, she is always upbeat and does exactly what I ask of her. She does an amazing job! With the online check in my wait time is minimal. My family loves Great Clips. The price is always right.

I took my two boys age 12 and 2 to the Great Clips on Douglas downtown and hated the experience I had for for two year old. At first my son didn't want to put the cape on and as I'm trying to get him to comply Ryan, the stylist, starts counting down from 5 to my son... Not sure what his plan was when he got to one but that was my first red flag. After I got my son to wear the cape he sat in the chair on his own but would turn his head being distracted by others. My son kept saying he was hurt and I kept telling him that getting hair but doesn't hurt. Then a few minutes later my son turned his head and said "aow" and Ryan told him that he will pull his hair to get it cut so don't move his head. After that I held my son's head straight so that we could get through the haircut without causing a scene but we will never be back.

My wife bought a shampoo from the Great Clips (Johns Creek, Suwanee, Georgia) on March 14 2019. She is a cancer patient undergoing chemotherapy that resulted her losing her hair. She used the shampoo once a week later and had severe allergic reaction (itching and boils etc). We took the shampoo back to store today (April 4, 2019) with the receipt (Ticket # **) and explained to one of the associates and the manager what happened. They understood my wife position but said that had to check with the owner of this franchise. So the manager called him and he told them that they are not allowed to accept the shampoo since it is passed 15 days return policy. This return policy was not shown on the receipt or anywhere in the store.

Last time, the barber was supposed to square my neckline. I guess she didn’t know what a square was because she ended up moving up a little as she attempted to square it off, leaving me with a diagonal line. Another time, another barber messed up the whole things and gave me a, “It’ll grow back quickly.” Shouldn’t have even paid. They really don’t know what they’re doing there.

I came in a month ago and wanted the same style I had, just shorter. Kaitlyn did exactly what I wanted her to do. She was quick and professional. I am pleased with the results and will go back to get it trimmed up again. She layered it all over. It was great!

I didn't want to give any star, but it won't allow me to write a review without choosing one. That's the only reason I chose one star! I went to Great Clips in Big Bay Point Road, Barrie, Ontario for a haircut. I had my layers grown all over and just wanted a trim. I explained it to the lady and she started as if she got what I wanted. After playing on my hair for a very long time she said it was done! No layers at all but just had snipped here and there. When I pointed out that she asked if I have a picture of the style I wanted to, which she didn't ask before starting and I expected a professional hairstylist to know what a simple ‘layer cut’ is!

So I was with my mom and I wanted to get a shoulder length cut. It was starting off fine until she asked me for layers and of course I said yes because I thought it was LONG layers but no it was SHORT layers. My hair from the side now looks like a diagonal line. It is so bad and looks like I’m from the 80’s. The 80’s probably don’t approve.

I went to Great Clips The other day. It was not my best experience with them. I go there all the time and have never had this happen. I told this lady that I just wanted my hair trimmed and she didn't respond. My mom was with me and was taking my braids out. The lady told me "sit down" and I told her my mother is taking my braids out. She said "I can take your braids out, sit down". I asked if I could get someone else to cut my hair and she asked me why and I told her "because you’re not very friendly" and then I left. She was very nasty and rude. She didn't respond to how I wanted her to do my hair so how did I know if she was going to do what I wanted her to do? Bye sis.

I had been this location in past and got a so so haircut but decided to try it again. The first time they cut hair shorter than I asked but it wasn't horrible. So I called up and asked if they were doing the 7.99 sale special. She said, "Yes and you just need to go online and get the coupon." I searched and found the coupon that said Great Clips, for Arizona. I arrive and wait a bit after I did the call ahead seating which wasn't too long. I get a hair specialist and present my coupon. She shows it to someone else and they say, "This isn't the right coupon. We need the other coupon for this special." I asked, "Is the other coupon online and for same price." They say it is. I tell them I search and this is what I found online.

I went in for a medium length bob. I wanted it to touch my shoulders and still be able to put it in a ponytail. She cut it in the back to about an inch and in the front to just above my chin. I seriously hate it. It’s not what I wanted at all.

I got my haircut at the Great Clips located in Williamsburg, VA (Lightfoot location) many times and have always got really good haircuts in the past. Today was bad! The end result looked like I cut my own hair in the back of a cop car with electric clippers. I can’t believe I actually paid money for this. I tipped the stylist because frankly I don’t see many tips in her near future and feel bad for her lack of vision/skill set. Also she needs to sharpen her electric clippers. It was catching and pulling my hair when she ran the clippers through my hair. 02:35 pm 03-16-2019 (*ody).

I had a bad experience in Great Clips. I was looking to cut my hair shoulder length and decided to go to Great Clips to give it a try, ignoring the fact that my dad had a negative experience earlier, hoping it would be different for me. The hairdresser was very uncommunicative, I was hoping she could help me figure out what look to go for but she didn't say anything. She dampened my hair a little and brushed it, causing it to frizz up, then she cut off chunk and asked if it was okay. It made me very nervous since all the other times I've cut my hair, the hairdresser properly washed it and cut it bit by bit.

Great Clips Located in: Sharon Greens. Address: 1595 Peachtree Pkwy Ste 202, Cumming, GA 30041. Horrible place. Lately realized how bad and how far one can go to show their aggressiveness. ** was the stylist and unfortunately she is the Manager and she was so rude and rude is not enough to describe her behavior and arrogance. We have been to this location multiple times and we had mixed experience. Sometimes staff being rude, sometimes OK and sometimes good. This is close by to my place and so we just kept going. But never checked the reviews. BIG BIG Mistake from my side which resulted in a Horrible experience today 3/6/2019 around 6;15 PM.

I went to Great Clips one time and got 13 inches cut off and it looked amazing! I loved it so much! It was just perfect. I went back about 3 Months later to get my hair trimmed and they hacked my hair to pieces. The underlayer of my hair is an inch and a half longer than the top layer. It is super uneven and it is longer in the back than the front. I am super unhappy with the way my hair looks. I went back in so they could re cut it and they had to take off another 2 inches to get it to look normal. A lot shorter than I wanted my hair.

I went in wanting a military style flat top, knowing that I might walk out with just a buzz cut as it is an incredibly difficult haircut and not too many stylists are trained in this cut. I visited the Middletown Delaware location and was Blown Away at the technique and knowledge of the staff there. My flat top was short, perfectly squared and you could set a plate on my head and it would be level. A+++ service, professionalism and every stylist there is well seasoned and highly confident in their craft. As they should be. I can’t recommend enough!!

The Great Clips at Summit Crossing in Lee's Summit has always been a good experience. But I dislike the fact that they turn away customers who arrive before closing time. Today, 2-24-19, I arrived at 4:43 pm, a full 17 minutes before the 5 pm closing time. I was told upon entering the door that they would not serve me. I had tried to check-in online before arriving at about 4:31 pm but the response was "no check-in's allowed the last half hour." What the response should say is, "DO NOT COME, YOU WILL BE TURNED AWAY."

When I went back a week later with a picture of what I wanted my hair to look like, asking Beatriz to correct/even up the cut she gave me, instead of trimming the back to taper in with the front she cut all my hair off to an inch in length all over. It wasn't not even close to the picture. I literally commented that I didn't want any of the front cut or the back cut as short as what she was cutting and she told me that this is what she thinks I should have. That it would be easy to take care of. :-(

I went in, asked for a trim and ended up almost bald in the back. In the dead of winter! Had nice shoulder length blond hair, and the person chopped it all haphazard in the back when I hadn't asked for it. Brought in a pic of a long layered look, can't afford a haircut to begin with cuz of where I live, no employment in SE Connecticut. **. Never going again. I'll go to Hair Snippery. I even made two trips cuz the first was a ** up.

From Lafayette Colorado. I showed up when the shop opened and was greeted by Maria. She took me in immediately and provided the hair grooming that I desired. She was very professional, got right to the task at hand and I was on my way in a very short time. I will return to this shop and will ask for Maria again.

I signed in online and it said a 25 minute wait and there was one person ahead of me. I got there and there were 2 ahead of me and one of the two haircutters had gone to the bank. She got back after about 15 minutes after the 25 minute period and chewed me out for not checking in when I got there. I did check in when I got there but the other cutter didn't note it. In fact she had asked me twice who I was but didn't note it. I told the woman who chewed me out and had to tell her twice because she wouldn't listen to me when I told her I did sign in.

First never get a haircut here. I live in MN - worst experience of my life. The barber takes so long to do your hair. I knew she was trying but she still didn't do what we want. We had to remind her several times. She cut my hair too short. Do not go here.

I took my son to get his hair cut at Great Clips because when they did it before he was really happy with it and she did a great job. (when they first opened) This visit didn’t go so well. The lady that called his name just stood there and I said, “Um are you cutting his hair?” She said yes and stood there another 30 seconds or so. My son showed her a pic of what he wanted and she said okay. He also told her, “Please don’t cut a lot off the top” cause they always do. Well what does she do? She cuts it all off and his hair looks nothing like the pic he showed her. He also said the whole time she didn’t say one word to him. He was very upset when we left and not happy with his cut. I don’t recommend anyone going here. They cut how they want and to be honest none of them looked like they had a clue if what was going on. This was at the Pace FL location. It made me select a star so I had to choose one.

This is the worst haircut I have ever gotten. I normally go to a salon, but I figured for a simple cut, I would be fine. The lady cut two inches off past what I had asked for and added her version of layers which is just every piece being a different length. I had nice, long, thick hair and now it looks horrible. I am looking into buying extensions. It is so bad and I am a college student. I will NEVER go to Great Clips again. Only go here if you don't mind crying for three hours about a horrible haircut two days before you go back to school.

Think twice before spending money on a hair cut here. I went to get a pretty simple hair cut, skin to a 3 fade and just cut the tips off the top. The lady who cut my hair was sloppy about where she was using the clipper on the side and went too far up and cut my cowlick way too short. Then on top cut it unevenly, cutting the front at least 1/2 inch shorter than the middle. She definitely didn’t just cut the tips off. I’ve received better haircuts for $5 from a kid in college who never attended school to cut hair. Only come here if it’s your last resort.

The stylist blew my hair dry with a brush and I was charged for 2 haircuts. I thought it was a mistake so I said that was in error. The asst. Manager told me if a brush is used you get charged for another cut. I told her I would not be back and she shrugged her shoulders. They are pirates. Ridiculous.

Where the hell do they find these people? They cut hair like they got instructions off of Google for God sakes! Never EVER got a good hair cut from here, my hair always ends up like a lawn mower runs over it then a weed wacker goes at it some! This company should not exist! It's horrible! It's like they go up to random people on the street and ask, "can you hold a pair of scissors? GOOD, you're hired!"

I went to Great Clips to simply have my ends trimmed. My hair was very dense & neck length and just needed the ends to be evened out. This was yesterday 12/1/18. My hair is now chopped beyond my ears with this bizarre "layering" and all of my lush volume has been reduced to a thin, short stringy butchered cut - I kept telling her to STOP what she was doing but she would not and within seconds my whole head of beautiful thick hair was covering the floor! I am now wearing a hairpiece in an effort to conceal the whole pathetic massacred mess but it feels heavy, artificial, strange and I am heartbroken over this and at Christmas too - somebody called "Maria" is the author of this horror - it is so bad it looks like it was done maliciously. She ought to be summarily fired!

I took my son for a haircut yesterday 12/13/2018. This is the worst place. I should have left after I seen the way the girl way dressed WTSMFH. The whole staff was rude. Not sure how they could get licensed to do this to the public. Greer SC is the most unprofessional girls. I went home and fixed what they didn't do. I don't know anything about cutting hair but it was much better than them. Note if the stylist hair looks like a grease pit and not well groomed then she can't cut anybody else hair!!!! STAY AWAY FROM GREAT CLIPS IN GREER NEXT TO WALMART.

I may get drunk and shave my head later...that's how awful the haircut I got at the Beltline Great Clips, across from Safeway, was. On the upside, in a few months I'll look like I badly need a haircut, so that'll be some improvement. No matter how bad a barber is, hair at minimum grows back, and that's the nicest thing I can think to say about these butchers.

Went in to Great Clips about two weeks ago. I sat in Reneika's chair, I am sure I spelled that wrong. As soon as I sat in the chair I immediately expressed to her that I needed for her not to be scissor happy. That was the first thing I said when I sat down. I came in with three inches of natural curly hair. So I had no hair to waste. I showed her the style I wanted which I had plenty of hair to pull off. I told her I wanted it stacked in the back. She told me stack and a fade was the same. Even though I knew that was not true I also knew she had the pic right in front of her. This lady cut all my hair off and gave me a fade. The same hair cut my son gets. She cut it all off the to the point where my hair couldn't make any curls in the back and front. She only needed to stack the back and cut a little off the top and sides. I left with one inch of hair and a fade. No curls.

I had for 20 years gone to Lucia's in the same Sarasota Clark Road Beneva shopping center. They recently closed hence my first visit to this Great Clips location. I have been to Great Clips other locations likely three times and found the price, quality, and speed sufficient. That did change when I visited the Sarasota Beneva Clark Road location Dec 8, 2018. When I walked in Dawn, the manager, entered my full name and phone number in their computer, being sure this was my first visit there, and said my wait would be 20 minutes. I asked that if I kept correct time could I go do other shopping and return, and she said yes.

I’ve been to Great Clips a couple of times and they did ok but last night in Colorado Springs off of Academy I asked for a temple fade and she gave me a high and tight and I’m like, "Wtf do you not know what a temple fade is?"

I go to Great Clips in Wentzville, Mo. and would recommend Felicia as the best hair stylist in the world. Always get the most fantastic haircuts in the fastest time possible. If I was wealthy, I would buy her a new car or house or whatever she wants.

Higley and University store - Avoid this location. They are the worst and don't give a flip about customers or common courtesy. I checked in online and it said my wait was 22 minutes, so I waited 25 and went in. The place was packed. And my name was at the top. Waited more than an hour and they kept taking people ahead of me who came in later. Another person who was there before me was just seen just before I left. That wasted two hours of my day. Never got a haircut. The whole concept of checking in online is to avoid any wait. This salon could care less about people's other commitments. I've been going there since they opened and will never return. They used to have several professional hairstylists, but that is no longer the case. Also, had another hairstylist at this location really goof up my hair. They usually have the longest wait time of any other local Great Clips. Poorly managed. Really a place to avoid. There are better places to go.

Been going to Great Clips for years. Yesterday first bad experience. Kristie sprayed the back of hair, cut it. Then sprayed bangs so much so water running down my face. She finished, did not offer to blow dry my hair before going outside on a chilly day. I guess she thinks women over 50 deserve no respect.

Extremely disappointed how my daughter was treated by Liliana today. Felt like we were inconveniencing her. Unprofessional behavior. Told my 12 year old daughter that her hair was difficult to cut. Never followed our directions and was visibly upset when we asked her to correct it. We already made an appointment with real hairdresser to fix my daughter's haircut. I will always remember the old line “you get what you pay for”. WILL NEVER GO BACK.

I went to the Sun Prairie Wisconsin where they had previously done a good job of trimming my hair. The stylist said he was an apprentice and that I would be his first cut. I thought he was kidding. After 10 minutes of shearing and reshearing the sides I concluded that he had indeed never cut hair before. I had assumed that they at least had several weeks of barber school! He then took the #5 shears and proceeded to remove nearly all the hair on the top of my head before I could stop him. He said he was sorry but he never did use a scissors & comb. Now, with more than 80% of my hair gone, I will have to wait 5-6 months before somebody competent can cut my hair.

Worst salon experience I have ever had! (Corbin, KY) Only rating a 1 because theres nothing lower! Took me a year to get my hair to grow out long. Then I got a perm put in at another salon. Went to Great Clips for a hair trim and some layers 3 months after getting my perm. They guy there did not know how to cut hair or put in layers! He brushed my newly permed hair over and over till my head was numb when I left! The haircut was so awful. Another stylist had to stop him and move me to her chair to take over!!!

I am so displeased with the service at your Fenton Mi location. First I told them my son is one. This is his first haircut and he is being baptized tomorrow. They were in a rush. Botched his hair of no return so not only did he get a bad first haircut he has to get pictures at his baptism with a messed up haircut. I said something and the girl said it is hard to cut hair on a moving object. Since when are people objects? My two year old doesn’t even look like he had his hair touched. I will NEVER go to a Great Clips ever again. Didn’t take any money off my bill and had the nerve to call my child a object. Unbelievable.

I had a great haircut at this Cottage Grove Plaza Great Clips end of August and it was time again. I went back to the W. Point Douglas Great Clips Halloween morning because of the prior great haircut. What I received was worst haircut I can recall. I was told “all over cleanup” but I was sheared. Went out to my car and saw how bad it looked, wore a hat the rest of the day. It will take weeks for this hack job to grow out. Yes, this is my fault, for going into the W. Point Douglas Great Clips and not walking out when I saw that the prior employee was not there. I have bad eyesight without glasses and I thought all the scissors work was detailed trimming. Could not believe the close cut shearing. I have had bad luck at the two Cottage Grove Great Clips, but this shearing by the hacker is too much. Will not be going back to either Cottage Grove Great Clips.

I went to the Wallingford location for a haircut. I asked Cheyenne to make it short on the sides square off the back but leave the top of my head alone. She shorted the sides with no problem but she squared off my hairline at almost my ears and before I knew it she’s cut the top which I asked not to touch. I know it will grow back but I can’t understand why they can’t listen to the requests of the customer. I will not be back.

I have had numerous hairstylists cut my hair over the past several years, usually with disappointing results. However, a few months ago, a young lady named Christina, cut my hair at the Concord Village Great Clips Salon at Nolensville Road and Concord Road in Brentwood, TN. I was amazed at how well she did, not just the first time, but on every occasion since the first one. And not only me. My wife has always complimented how well my hair has looked after Christina cut it.

I have been to Great Clips many times, not all good cuts but I could live with them. Tried new location. He had the info on the cut I've been getting for years. And instead of shaving my neck only, he shaved the whole back of my head. I'm not beautiful but I least could go out in public. Makes me feel worst about myself, I don't know what he was thinking. Worst haircut ever!

I have had my haircut at the same location several times. But some cuts are good and some are awful. The good stylist never stay around very long. Last stylist had no idea how to cut hair, not sure if she had training or license. Will never go there again or any other location, customers cannot count on getting a good haircut.

My 10/14/18 visit to the Great Clips at the Shoppes at Bethelview in Cumming, GA was one of the most horrible I’ve experienced. One, I decided to switch to this location after quality at another nearby location started dropping, in hope of finding better stylists. Taking my son to get his hair cut, we wanted to advise them what needed to be cut. From the very first interaction with April, she started with an attitude by saying abruptly that the details are in the system and that’s what she was going to do. Not knowing what that meant, we wanted to instruct her and make sure she cut enough. Once cut, we simply asked her to cut a bit more off the front and her reply was that ‘this would be the last cut’. Asking her to clarify what she meant, she wouldn’t answer the question. Up until this time, my wife was dealing with her.

I went in to get my hair cut and styled like a picture I showed her. It looks like a man's haircut. I asked for height to the top and there wasn't. She styled it mostly with her fingers. Just a little tease and no curling iron. Awful.

I went to Great Clips Plainsboro NJ & my 15 year old son clearly said 3 on sides & 4 on the top. The lady never cared, was loud & shouting on the phone... she just took 1 blade may be no 1 & does all over the head... my son was so upset & I asked her to give her name & details, she started yelling again & told me she’s the manager... snatched away the receipt & the copy & told me you are already charged. Harm is already done. You just can’t do anything. The whole incident is so very upsetting. I’m never going to that Great Clips center again.

Have used Great Clips now for several years. I have never had a bad experience. Service is always great. Haircuts are always good. This visit had a new stylist named Vickie **. I was not having an exceptionally good day. She went out of her way to do some extra touches like extending the shampoo and even giving me a neck rub that just made all the difference in the world on that particular day. Not to mention she gave me one of the best cuts I’ve had in several years. You can’t beat their prices and although they recommend products they never try to pressure you into buying. My sister gives me a Great Clips gift card for Christmas every year and never has any of the stylists complained. I really appreciate all the staff at this location and never worry about going in for my next haircut.

I went to Great Clips @ 13421 Westheimer Rd Houston, TX 77082 today (09/22/2018) with my 18 months kid and clearly told them that it's first time haircut for her. They wrote down our name on paper and asked us to come back after 20 mins. When we return after 20 mins, they said, "Oops, I didnt check-in you guys in computer and wait another 30 mins." After waiting another 30 mins they called us and after making my 18 months old baby sat in the chair and they put on sheet on her I told her again that it's her first haircut and will make it quick, then the lady went inside for few more mins and after came back she is chatting with another colleague and helping another customer with her colleague.

I went to Great Clips on 1725 Sheridan #A Edge water. Anyways this people that work here have no experience at all on cutting hair. This guy that was there basically left my hair with no blending on the sides. Very unhappy ☹️ about it. Please don’t go to this place. They suck!!! And there was another lady doing nothing on the back. Unbelievable. And on top of all they want a tip Hahahaha lol??? Give me a break!!!

Recently my son and I had a terrible experience at Great Clips in Durant, and we will never go back. Let me first talk about how they want to put your profile in their database. Okay, so many years ago I was a regular there, and so was my mom. They justified having the need to enter your full name, phone number, and PHYSICAL address in their system, because they “like to send coupons to their clients” (not true btw). And let’s be honest, they give bad haircuts there. And they stopped sending coupons to their clients years ago, even though they used the same excuse. I even talked to the owner a couple of years ago (whose name and number used to be posted on the front window) and I told her the haircuts were getting worse in quality, and the coupons were our only reason for considering coming there. She of course told me she didn’t know why we were not getting them anymore.

I had very long hair when I went in to see Karla. I requested to donate 12 inches as my hair was all the way to my butt. She took off the 12 inches and continued to take off several more inches (ie 4-5 inches) when I had told her I didn't want it cut short. I had specifically stated I wanted to keep as much length as possible. I will not go back to her even for a trim. I could end up bald if I request a trim. Thankfully it will grow back eventually. The biggest part of customer service is listening to the customer and not ignoring the request and doing what you want.

I went with my kids, I left them for 20 min. Then when I came back they were so mean and two of the staff there started yelling at me because I left the two boys 16yrs and 12yrs without paying. Before I pay for them, I explained to them that I usually leave them until they’re done then they call me and I go pick them up and pay. But they treated me so bad and I found when I left that they spoke to my kids in a bad way in front of people and told them to pay before getting haircut next time. This was the worst experience in any barbershop I went to. I don’t recommend them at all.

I took my kids there right before school and Jessica fit us in within 10 minutes, I was expecting a much longer wait due to it being right before school started. She did an awesome job on my son's hair and was so fast at it, and cut a good couple inches off my daughter's hair. It was even and she was so nice and gentle with the kids. They all did a great job getting everyone taken care quickly. I would go there again for sure!!

I just got a great haircut from Stephanie at Great Clips at Alico Commons! She really knows how to cut and style hair... and has a wonderful personality too! I will recommend Great Clips to everyone and to especially ask for Stephanie to cut your hair... She’s great!

The only thing consistent with the several Great Clips locations that I've visited in many states is that I ALWAYS have to request (at least three times) the obvious -- that I want my hair even on both sides -- and that I will leave Great Clips with my hair uneven (to say the least). And yes, this is despite supplementing my request with hairstyle pics stored on my phone. And yes, this is despite going in Great Clips cautiously and kindly, knowing that I will seem ridiculous and excessive for asking the obvious -- and then asking two more times. No matter the approach rehearsed -- and even having consulted a cosmetologist friend and being told that the description of my request makes perfect sense -- I have never left Great Clips without their standard, uneven men's cut.

A friend raved about the manager of a Great Clips Salon, so I got my hair cut by her. She snipped away furiously for a few minutes at the back of my head, and then declared herself finished after using a blow dryer and brush to style it till dry. She gave me a mirror so I could only view the back... no side mirrors. One side of my head has hair that flips out and everything is very uneven. It looks horrible. She didn't even try. All I wanted was for my bob to be cleaned up, but results are bad.

Online Check In - Why have a stated appointment time when there is no accuracy involved. I was given a time of 17 minutes from the time signed in, arrived exactly at that time. Found a mother with four children waiting for cuts, one elderly gentleman and three young adults, eight customers in all and I was well down the list. What's the point if the information is not timely and accurate, I cancelled and walked out. Seriously considering other options for subsequent haircuts. This is not the first time for such an occurrence.

I sat in the waiting area for 17 minutes and never was checked in and then another man walked in was checked in right away and was taken to do his haircut so I was skipped in line. This was totally unprofessional and will never go to Great Clips again. After going there for the last two years they have now lost my business.

I took my daughter to the Great Clips in Parker near Sprouts and the supposed hair stylist named Janie was absolutely horrible! Not only did she repeatedly complain about my daughter having chlorine build up in her hair (but didn’t offer or suggest to wash her hair), she left an obviously long patch of hair at the nape of her neck. When I pointed it out and asked her to trim it evenly, she got very defensive and went on to explain that this is how an undercut should look. So I asked her again if she would trim it a little more even, she refused.

I went with my family to have a haircut. First my mom's haircut was horrible. It was uneven, but ok. The lady that was cutting my mom's was pleasant. Then next is my 4 year old son. The same lady that cut my mom's hair, she was pleasant and patient with my son who was sensitive to the sound of scissors. Then halfway, my son was fussing and can't stay still so we were trying to distract him, then this other lady that is working there said, "you guys back off, he is distracted by you."

I live close to Marketplace therefore I was using Great Clips located there. I noticed every other haircut was good, and the bad haircuts kept getting worse. The last cut I got was the LAST one I will ever get there. My question is: If the directions for my haircuts are in your computer why can't the so called stylist follow the directions? I am now with a stylist downtown, yes I am paying more but it is well worth it. It is going to take at least 3 more hair cuts to get the mess cleared up! Really, this is uncalled for. I would love to have ALL my money back that I have spent at Great Clips. DO NOT GO THERE if you care about how your hair looks after a haircut. I gave you 1 star because there isn't anything lower.

I stopped coming to Great Clips because the prices have doubled and they still don't wash hair as a standard service. I was in the chair for less than 5 minutes for my haircut, I felt like I was on a production line. I went to a competitor, paid the same price, got my hair washed, conditioned and the stylist took her time and made me feel valued. And I paid the same price as I do at Great Clips but got so much more.

I was at Great Clips on June 6 2018 on Raeford Rd in Fayetteville NC and they told me l had a 20 minute wait. 20 minutes turned into 1 hour. I don't think it's fair that they tell the customers they can schedule appts online but you can't walk in and make appt. That's bad business and they don't come and tell you that others are ahead of you. I would not recommend Great Clips.

I always go to my haircut at Great Clips and cut my hair from one old ** Guy. He always do good job but he is retired now. Then I had another old ** lady. She cut my hair and it was good. But this time 05/23/2018 Wednesday I always go Wednesday when I sign up on Great Clips website to go at Manassas/Woodbridge, VA location it was telling me to wait for almost 62 Minutes. I went there and looking for that old ** lady but I could not find her. Then one Asian old lady came to me. She said, "No one is coming. Your number is first." I said, "Ok." After that she ask me how to cut my hair. I told her, "Cut my hair from side short and back very short and leave on top around 3 to 4 inch hair so I can comb." She said, "Ok." But so far my knowledge she could not understand English. She start cutting my hair and messed up my hairstyle from back side and top. She cut my hair back side one side short one side big and on top she leave only 1 to 2 inch hair.

We have left appropriate reviews for this location. 3298 N Glassford Hill Rd Ste 106, Prescott Valley, AZ 86314. The owner and manager have refused to contact us. I have filed a dispute with my Credit Card. Great Clips has a terrible reputation and boy did they earn it! Response from the owner a week ago, "We're sorry to hear this was your experience, Nancy. If you'd like, please call us at ** or email ** with the details and location so we can best assist you and follow up with you. Thank you."

So I tried to check in on my phone and that did not work, so I tried to call and was told that it was walk ins only. So I tried to walk in and there was an hour wait because of the online check ins. Way too much trouble to get a haircut, too STRESSFUL, and your system is not working for us.

I have never in my life experienced such a lack in empathy. I was diagnosed with breast CANCER, had surgery last week and today was DENIED service for shampoo. (Pennington, NJ location) Lady stated it was their policy. You must purchase an additional service with shampoo. The price board states differently. Where is the compassion for breast cancer patients? After surgery I couldn’t lift my arms above my head so I needed assistance. Money? No issue. The store's attitude? TERRIBLE.

I have been taking my grandma there to get her hair washed and when Nathan was there he always greeted us with a smile. But this past Sunday we were immediately made to feel like we weren’t welcome. The lady at the front told us they couldn’t wash her hair because they would be busy due to the sale on haircuts however there was no wait, no cars out front and no one waiting. Then one nice lady agreed to wash her hair and I told the lady I would be back that I had to run to KFC to get my grandma her food and asked if she wanted anything, even said I’d treat her she politely declined.

Cathie is an excellent beautician! She listens to what the customer wants and the end result will keep me coming back for a haircut! Thank You! Great Hair Cut by Cathie at the Sorrento, Fl. Great Clips!

I have been cut my hair and my kids in GC but last time they cut my hair in a bad way. They have in their record from years that I keep my hair over my side, but this visit was very bad because read the comment and then cut it in wrong way, she had difficulty to speak and listen and has no voice. Even they offer free but never again, even she never give me a receipt. The place is Frankfort East, KY 40601.

I took my daughter to get a haircut at Great Clips (Shopper Plaza, Gibsonia, PA) today. She wanted about 3 inches cut off. We sat in MaryAnne's chair and explained and showed her what we wanted. I even stayed to watch her make the first cut (about an inch below the chin). I then went and sat down, trusting that the haircut would be as explained. I was wrong. When I went to check in on my daughter I saw that her hair was now cut up to her lips. And to make matters worse, it was very choppy. My daughter was in tears. When I questioned her about the length, she said it was "shrinkage". That is just a lie. I know my daughter's straight hair, and it does not shrink 2.5 inches.

So happy with my haircut today at the Great Clips on Warwick Road in Middletown, DE. Everyone at the salon is professional and very friendly!!! Mandy cut my hair today and it is beautiful! I'm so happy with it. So glad I met Mandy and she is such a FANTASTIC hairdresser, with a friendly, caring personality!!! I hope she never moves out of Delaware. Will always go back to her. ; )

I went to the Great Clips on S.Queen St in York Pa, did the online check-in all was good. 2nd person there, the girl asked me how I want my hair cut. I told her short and layered. She starts and says, "Oh you only want 3 inches cut off and trimmed." I'm like, "No. I told you short." A few minutes later she asked me if that's short enough. I said, "No. I want it at the nape of the neck and short, layered." 3 more times I had to tell her. She kept making my hair went, she goes, "Ok. I'm done." I said, "No. It's not what I want," so she plays a bit more. Finally in frustration I said, "It's fine." When I got home my hair was finally dry and a mess. I had bobs missing everywhere in the back. My bf took a pic it was horrible, wasn't even short like I asked. I was so upset and embarrassed. I work as a cashier I wasn't about to go to work this way.

Took my son to the Ajax Great Clips. The lady who cut his hair did a terrible job, it seems like she was learning. He asked for a 3 on sides and scissors on top to have it longer, he is 15 years old... But this girl did a 3 on all and totally ruined his hair. It looks like an "army" style. I will never come back. Employees shouldn't "practice" on customers. So disappointed. Store manager didn't charge us for the cut and apologized for what happened.

Very rude. Unprofessional. Unfriendly. No experience. Not a place for anybody to come and get a haircut. Very rude environment. They say welcome in the beginning and then they don’t talk. I went to the one in 2830 Osceola Parkway Kissimmee fl 34743. Worst service ever.

Took my 7 year old there for a haircut. Told the girl leave the back just clean up the top and sides. She started in the back and not only cut what we didn’t want cut but also it was uneven. A few minutes into the haircut she finds a flea on my son and tells me she can’t proceed and I would have to take my son and leave. I could come back when I remedied the situation. What situation??!! One flea is a situation? A flea that very well could have jumped on him at their salon! And what should I do to remedy it, take him home for a flea bath?! I called 3 other salons who all agreed it was ridiculous and unprofessional. Never go there again!

My 13 year old son is so upset right now because he went for a haircut at Great Clips located at Fox Creek Plaza in Oakville and the short Asian woman cut the top of his hair short when I specifically asked her to cut it the exact length of the model in the photo by the entrance door which is approximately 3 inches. He wanted the side short and top longer to show off his beautiful curls. They are truly not professionals, and one other woman with a large build and blonde hair who also works there had the nerve to say my son's hair is actually longer than the photo because they are professionals and know what they are doing. The nerve! They are truly not professionals. They obviously can't take simple orders and cut hair the same length as a photo. Truly disappointed, my son has been growing his hair for a while, and now it's back to being short.

I went there and asked for a simple trim and they gave me a bowl cut and it doesn’t stop there. Multiple of my friends have went there and have a absolutely terrible experience. Everyone I know that’s went there has not got what they wanted. They should either shut down or get better barbers.

Okay long story short I had gotten my haircut at Great Clips in Dr. Phillips in Orlando and I usually get my haircut there for the last eleven years. And when I got my haircut there this year in 2018 the stylists who cut my hair said he would have to charge four to five dollars just for a simple rinse when I have never been asked to pay a few extra dollars just for a basic rinse as Great Clips has never asked me that. And now that they did it's like why should I pay extra money for a rinse if I'm already paying for a haircut that cost me roughly $15 bucks.

I am a male customer. I provided a photo of myself of the style haircut I wanted. My hair was long in the back and I wanted to keep it long, but trimmed. The young lady said she could not cut it the way I wanted and proceeded to cut it in the way she wanted. The results was an uneven haircut with wild strand of hair in the back. Her "barbering" took no more than four minutes. I was so displeased after realizing she was not a skilled barber, I wasted no time in leaving the place. I have been cutting my own hair for years to avoid such an experience. I will now continue the practice.

Same everywhere but in particular today (12/13/17) I was at Great Clips at 530 E Hunt Hwy San Tan Valley, AZ 85143 and was the third person in line 10 minutes before open. Aside of the mother and two kids who blatantly cut in front of me (not Great Clip's fault) I was the 12th person to get a haircut when I should have been the 5th at worst taking into account the cutting mom. Taking into account the online checkins that were on the screen when I got to the counter (it was fun watching them just pop in line in front of you while you waited there) I should have been 6th. I had a flight at 11:30 that I barely made because of this and it wasn't just online checkins. They took other people from in the line before me as well. This needs to get fixed.

I was at Great Clips at (3348 Hikes Ln Louisville Ky, 40220) on Saturday, December 2 at 4:35pm and I come in check at desk with lady and she tell me it will be just few minutes. I am thinking how lucky I am to have this done quick and be out...10 minutes later stylist come out and tell me, “Sorry ma'am but we are not taking any customers today anymore”. I said, “Why you are open till 6pm and when I check in she did not tell me anything about it”. She said, “Yes we are open till 6 but today we have decide to close at 5” (no note on door saying about early closing also) so she open the door for me and tell me like, “Go down the street to our second location. They are open till 6. They might be able to help you”...

Freedom Pkwy, Cumming, GA - I had a wonderful experience today at Great Clips! I got the check-in app for my phone and checked in when I left my house. When I arrived, I was greeted by name and asked to wait for a few minutes while the next stylist in line was finishing with a client. I was so excited it was going to be Wes! I've had Wes a couple of times before and was always been delighted with his work. I should add I always asked for a different style than the one I was currently sporting. He is very knowledgeable with his craft, helpful, and friendly. Everyone at this location is friendly, and I will continue to bring my business here.

WTF. Why they ask me what type of haircut and how long I want on the top using numbers and how much I want left. It's so damn confusing!! Now stop. I should have to show you a picture example. You're grown adults.

So I arrive at 9:10: unable to register online, there is a line up already, not so bad only 3 people ahead of me, but then walks in a preregistered, and then the 2 hairdressers stop every 5 minutes to register clients coming in and conversing with them at cash... while you're waiting. Then when you finally get in the chair, your time is interrupted x 5 every time your hairdresser addresses the next walk in. Then the hairdressers all chatting at the desk trying to troubleshoot the system, all the long I’m sitting... waiting... When I say to hairdresser, "You guys need a receptionist" she says to me “there no money for that, at 4.99 a haircut people who come are coupon hunters”: and won’t be back when coupons are over in January... So much for retention. I think I’d rather pay more, have an actual time, and a professional.

I could tell from the time I entered the salon the two employees were very new staffers. They were so busy talking with each other that I had to interrupt them to get service. I was the only customer there. They continued to talk to each other the whole time I was there. All they did was complain about everything I.e. other Great Clips stores they previously worked at, former colleagues etc. etc. The list goes on and on. My stylist Ernest never said a word to me. All he did was complain about everything and anything. E.g. His own accidents from clumsiness at a newly opened up gym.

I am very disappointed with Great Clips service at the above location, I went there with my son to cut our services, the hair cutter name Karen **, were very prejudiced I felt that she discriminated me, also she cut my hair and when my son time came who was waiting for more than 30 minutes, then there was another girl was working and she did not took my son, and he was waiting for already too long time, as soon as Karen cut my hair, the another lady came and she took her before my son who was waiting for his hair way before that lady came, and said to my son, "You have to wait for the cut for more than 30 minutes more". I left the store without cutting my son's hair and went to another location when they cut his hair in seconds. This is very bad service and if it is not get noticed I will post this incident in bad review, and report to BBB.

I went to Great Clips because I just moved here and didn't know where to go. BIG MISTAKE I walked in with 3 layers (medium length) and wanted it shortened up, same style. Walked out with so many layers I can't count them all. The back looks like a rug that someone took a pair of scissors to and cut a chunk out. Horrible. I can't wait till it grows out and I can get a real haircut. DON'T waste time or money here. I am so disappointed and mad at the same time!!! I will warn everyone to stay away, should not even get 1 star!

I worked for this company for 6 months. In this time I’ve had to redo over a hundred haircuts because of the young inexperience hairdressers on the staff. The managers are in their 20's and have no clue how to run salon or even cut hair. The prices are cheap because the stylist are required to cut hair in under 16 mins. If you want a ten dollar messed up haircut. You’ll get what you paid for at this salon. I’d go to Fantastic Sams or Supercuts before giving any Great Clips a chance to screw up your hair. Especially the one in Schenectady.

Great Clips Chisago City, MN. Worst experience ever!!! Open til 4:00 my butt. Drive all the way there. Walk in at 3:45 to be told they won't help us. Best part... No apology. Need some work on your customer service!!! Sincerely, A communications manager. And we will stop utilizing your faculties!!!

I hate this place. I asked for a 2 inch trim. The woman who was doing my hair then got a razor and shaved my hair much. She basically butchered it. I stopped her before she got to the top. I asked her why she was butchering my hair and she said she was just doing a 2. I told her I had a 2 inch trim and it was just fine. She then said that what she did was really a 2. I then left. I am never going back! They just butcher your hair. She said it would grow back in a week and a half. Really? GREAT CLIPS IS HORRIBLE.

I had my hair cut with a girl by the name of Briana. She asked me how I wanted it cut and she measured to about the middle of my back, which was about 2 inches. When she was done, my hair is now to the nape of my neck, which is NOT what I wanted at all! She totally ignored what I was asking for and did what she wanted anyway. She is very lucky I don't have the time or the money to pursue what I really want to do, which is go to the cosmetology board and demand to have her license pulled. I also would want to go to where she went to school and tell them they should be ashamed of themselves for graduating her from their school.

O.M.G. don't go to Whittlesey Blvd. in Columbus, GA!! I asked the stylist to part the hair on one side and cut everything beneath the part then do the same on the other side, connect the back and leave the rest. How hard can that be? The first thing the stylist did was cut straight into the side without parting it effectively cutting the length off the top. I immediately said no and she turned the chair away from the mirror and said she would fix it. 15 minutes later she showed it to me and she did the same thing on the other side and neither side was even close to even!!

When Great Clips opened up I went there, salon owner wanted me to use her, I said I wanted somebody else, she said, "Is it because I am Mexican." I left the salon then. 6 mo. Later on I went back, had a coupon and the lady said, "We do not have coupons." I had it and not expired, from 12.99 to 9.99 for that salon. Would not take it.

On August 17th I proceeded with a stylist by the name of Nancy, who did not take any direction that I wanted my hair styled. So after the service after still paying of course I wanted to talk to a manager. She stated that she was not in and I can call her tomorrow from the hours of 9 am to 2 pm. On the 18th of August I had called the Manager by the name of Latasha, who seemed to be too busy for my complaint.Never called me, never cared about my complaint. I called 4 times that day. I continued to call and she was "always busy " or " she would call me back". No such call or even sympathy was regarded about my situation.

Horrible staff Bethel Ct. My daughter was humiliated and told she had lice eggs in front of a room full of people. No discretion used at all. I found out she did not have lice or eggs at all. It was dry scalp. I called the manager which was no help. I called the corporate office in where they told me each is owned independently and they would send out this complaint to store owner. When owner called me back she defended the stylist Emily and I got nowhere.

Great Clips Location: 692 S Andy Griffith Pkwy #109, Mt Airy, NC 27030. Date: 8/5/2017. I brought the picture I wanted, discussed it with him. He asked if I wanted it where my hairline was and I said, "No that's way too short. I want it exactly like the picture." I had also asked for a deep conditioning and style. He placed the picture on his station propped up and never looked at it again, although I prompted him 4 separate times to look at it saying, "No just like the picture." He had to ask the other stylist how to do a deep conditioning. He left me in the dryer 27 minutes instead of recommended 15-20 from other stylist. I had to remove myself because my face was red, my eyes felt burned and I couldn't stand it any longer. He later laughed and said, "Yeah sorry I left you in there an extra 5 minutes".

Went to Great Clips today for the first time. No customers were in there so I got right in. She took about 5 minutes to cut my hair then asked me if it was ok. She hadn't dried my hair yet but I assumed she was referring to the amount she cut off. At that point she said I was done. My hair was sopping wet. She said most people don't want it dried. She never offered to dry my hair. She never mentioned that they don't wash your hair unless you tell them to. She never even offered to wash it. I asked her to dry it for me. She said "if I dry it, I have to charge you". She never mentioned anything about any of their services even though they have a menu on the wall and I am new to Great Clips. She didn't completely dry my hair but asked me if the cut was what I wanted. How can you tell if that's what you want when it's still wet. When she said she was done I never had a chance to ask for anything else. She was already at the register.

I went into this Great Clips location in Dover Pa about 2 weeks ago... thinking they could do a simple of my hair (let me point out my hair is at my neck and very straight). Their stylist (I use that term loosely) brought out the trimmers... ok I thought she was going to clean up my neck line. O NO she did not. She proceeded to use the trimmers (clippers) on the back of my head. I said, "Wait what are you doing?" Her response "I thought you want that short". If she would have taken 1 minute and asked me and or read the notes in my file she would have known that my hair is NEVER cut that short. This so called stylist tried and tried to fix my hair... but no matter how she tried to style it my hair stood straight up. I was sitting in the chair just crying... even after she butchered my hair beyond anything. I wanted to place a bag over my head to face anyone. She had the nerve to charge me. I left in tears.

Checked in using app for first time. Apparently used a different phone than what they had on file. The stylist irritated with me. All I wanted was a very slight trim as it was cut a little short previous visit and explained that to her. The stylist was rough. The comb was scraping my scalp. I said, "That hurts." She seemed to ease up after that. She butchered my hair. One side is three fingers long, the other two. I am beside myself. My class reunion in three weeks, and all I wanted was to neaten it up.

I've been going to Great Clips since I moved here about ten years ago. While the service was mediocre, I never had a reason to not go back until now. I took my two daughters in for haircuts, one of them was going to donate her hair to Locks of Love. As my daughters are sitting there, the two ladies cutting their hair begin to look at one another and deeply analyze their hair. I was sure I saw a wink between the two. One of them calls me over to say my two girls have lice. They tried to point it out to me, but I saw nothing. They instantly distanced themselves from my daughters, and even myself, making it clear that my daughters were infested to the ENTIRE shop. My daughters were mortified and even started crying, but the workers showed no sympathy, simply shooing them away. In the distress of them not getting their hair cut, I was conned into purchasing a lice treatment kit for $45 that I could have easily bought at Walgreens for $10.

Today 7/11/17 I walked into Great Clips for the first time expecting a haircut since so many of my friends have told me such nice reviews about the place and I couldn't even stand in there for 30 seconds. The shop was extremely hot, uncomfortable for myself and the workers. They were very nice but they looked extremely overworked and exhausted. It made no sense that they had to work in those heat conditions where you couldn't barely breathe in the shop. I think the shop should be closed until the air is fixed because it's too hot for anybody to working in such weather conditions. It's totally unfair for those ladies to work like that.

Very dissatisfied with the haircut I received. Doubt if I will ever return to this Great Clips (EP True Parkway). Not only was the stylist rude, but she did not listen to how I wanted it cut. We all have bad days, but you do not need to take it out on a customer. She asked if the cut was how I wanted it, I said yes, but was afraid to tell her no for fear she would chop off more of my hair.

I have used Great Clips for years. I have experienced employees that leave me for personal conversations and phone calls and rude employees. The noise level in the store is also very high. All conversations between the employees are not business related and boring to me. I like to get my hair in a quiet, relaxed environment. Something needs to be done here or changed because you are losing many customers because of this.

Check in tell me to come back in an hour, was just 2 people already getting hair done. I come back within an hour no one there sitting. Someone come in, a man, they take him first and he was not registered. I waited patiently and they did again. Enough is enough wow. They knew I was there ! :( Never again.

I'm out of town in Bradenton Florida. Went to Great Clips on 14th. Asked for a trim and back neckline tapered. Asked to leave top and sides alone and didn't want too short. She did it her way and scalped me. I'm completely unhappy and very dissatisfied with my experience. It will take forever for my hair to grow enough to even style it again. I don't even want to look at myself. Lesson learned and won't go there again!

Two weeks ago-I have used the Morrisville, PA Great Clips for a few years. Like the other reviews it is hit or miss for a good cut. I am 63 and not that picky. However, I am concerned about the standards of cleanliness. The last two visits (two different stylists) I sat down, looked in front of me and both times there was a hand towel covered in little hairs. A clipper clogged with somebody's hair. Scissors with hairs, a comb with the same hairs! The last girl, when I dared to question it said (in a nasty tone) "I will wipe the scissors just for you!" Nothing else was removed!!! Isn't there a health department rule about these things???

I have tried for years to make Great Clips my salon. I have endured high turnover of employees, poor even terrible haircuts, employees that leave me for personal conversations and phone calls, rude and crude employees. I finally found a good employee that is courteous and talented. I arrived today for a cut and she had been off for 4 minutes and refused to serve me. Wow! My last visit to Great Clips...

I had a terrible experience with a stylist, Jenny. I asked her to absolutely cut no more than 1/2 inch off my already short hair. Well she made me bald. Cut out all of my $50.00 perm and left bald spots all over the back of my hair. This happened back on 5/19 and I still can't do anything with my hair. There are just too many bald spots in the back. She cut off at least 1 to 1-1/4 inches off. That is a lot when your hair is short to begin with. Jenny should definitely not be allowed to cut short hair. She just does not know what she is doing! She might be ok with someone with long hair. I don't know.

The people you hired can't cut hair right nor listen well. I asked for a simple "Taper Fade" and she instead shaved my whole right side off, right there then I can't say anything since she already screwed up my hair, and it would look even more messed up if one of my side was longer than the other. Thanks for the worse hair experience, they should be the ones paying for me since they ** up my hair.

Requested a regular haircut. Scissors or clippers at the operator's discretion. I was requested to take my glasses off. When I put my glasses on I was appalled at what Brett had done. Instead of a traditional haircut shaped to my head he had close cut the sides, left a larger "mop" on the top and almost shaved clean the back half of my head. I told him this was terrible and the worst haircut I have ever had. He stated he had 15 years experience. At which dog grooming parlor had he worked? I called Great Clips Corporate and complained. They stated that the local franchise owner would call me. A week later surprise- NO CALL. Great Clips is horrible. This is the first time in 68 years that I have had a completely unacceptable haircut. Brett should go back to dog grooming.

Needed a haircut. Went online to check in at Kelsey Creek GC in Bellevue WA. Said 0 waiting. I understand that people may walk-in and if I am not there they will take them. No problem. I walk in and there were to the stylist. Gentleman comes over and checks me in and I look at the screen I am number 1 waiting. The same gentleman finishes his client. The client gets up and pulls number 2 to the chair. He should have told her she would have to wait until he finished with me. But he pulls her off the list and takes her. What in the hell does GC have an online check-in system if they are not going to go by it? I have found out that checking in at GC does not work. It is a waste of time!!!

I wanted to give a quick shout out to Luba! She works at the Great Clips in Eagan Town Center. I have been going to Luba for several years. And she always has the best attitude. I honestly have left there every time feeling better. She is very professional and I would like everyone to know that if you need a genuine kind hearted hairstylist - Luba is your lady. Never have I ever been treated any way other than professional. Always greets me and always makes the time for me. She is one of a kind and I will always be going where Luba works. It just doesn't get any better than that.

I had a bad experience with this hair salon. I just went there couple of times but this time she cut my hair very badly. She instead cut my eyebrow half. I just noticed when my friend told me. Very bad service and haircut, never had it before like this.

I was going on a trip with my husband without the kids and wanted my hair cut. I showed the girl a picture of the haircut I wanted. Sort of even in the back and longer on the sides. Did the total opposite of what I wanted. The back of my hair is choppy and so is the front. The front is short and back long. Total opposite of what I asked. And when I ask her if she could straighten it to see what it would look like because I did not like the way it looked so far. She said it would be 20.00 extra. That is crazy. I went home and cried. It took me forever to grow my hair. And she just messed it up. Now I have to go to my other hairdresser to get it fixed and pay triple what I paid for Great Clips. But I would rather pay more and have it done right than go back to Great Clips. Horrible, horrible service.