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About Medical Alert
Medical Alert by Connect America is a professional emergency response monitoring company. Its systems come with a wearable lanyard or wristband that connects to a monitoring center. You can set up your monitoring system through a landline or cellular connection, depending on the device you choose.
Pros & Cons
- GPS Capabilities
- Optional fall detection
- 30-day money-back guarantee
- Upfront activation fee
- Large devices
Medical Alert offers top-rated emergency equipment. Its upfront costs are higher than some other companies offer, but all packages include 24/7 professional monitoring, waterproof buttons and access to the Medical Alert Connect app.
Medical Alert Reviews
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I'm 89 and my son thought I needed a Medical Alert. I've had mine not quite a year and it's fine. There was a time that I called because the light was red and I had to find the button on the side. I thought it was on the bottom, but it's on the side to turn it on. This device is very helpful. I wear it every day. I unfasten it at night because I'm a roamer when I sleep and I had set it off once doing that. The response was immediate so I know it works.
I accidentally used the device one time. I was outside and I got out of my truck and drove off. The ambulance people came down and got the key out of the lock box and looked through the house for me. My son finally ran me down. I like Medical Alert. It's worth the money and it works. I would recommend it. It's to give you a little sense of security. You feel more relaxed to have some way to let someone know that something is wrong.
The reps at Medical Alert were very helpful. Any questions we had, they were able to answer. They gave me some insight into what the benefits of having Medical Alert are, other than what I saw on TV. We’ve had some call-ins ‘cause my mother accidentally pressed it. When they called us, we just told them, “Sorry, she pressed it by mistake. She’s doing something else.”
Working with them has been good. The device is a little hard to get used to but I've been used to it. I've had to use it twice. A week ago, I fell and my sugar was low. The device went off and the paramedics took care of me. One Saturday, I didn't know where I was supposed to get out of bed. I got between the pushcart I use and I couldn't get up the bed. I slid down the mattress to the floor and the device went off. Their team came and helped me up. My sugar was low so they got me some orange juice. My daughter got the alert too and she fixed the peanut butter and jelly sandwich. With the device, it's handy to know that if I fall, it's gonna go off.
But the elastic broke off from the wristband and pushing the holes is almost impossible. My son put it on yesterday with tape and when I woke up this morning, it had come off again.
Medical Alert seemed like a viable option. It was almost more than half the price less than Life Alert. Still did the same thing with it. I've been able to see that the basic response time is about the same as it was with Life Alert. We check it every first of the month. We press either the actual Medical Alert button or we push the button that is on my mom's pendant. The device has been reassuring. Also, the reps have been very courteous and professional, and able to answer questions I need.
The reps always do what they're supposed to do. But I got a phone call from them and they were trying to sell me something. I didn't have time to talk with them but they signed me up anyway. That was a little aggravating because I didn't finish the conversation and they were charging me anyway. I got my device as a precaution to have somebody that I could get in touch with that would get some help for me if I were to fall too far away from a phone. I don't take it off for anything except when taking a bath.
Medical Alert's team is always friendly and quick to respond. But the bigger device is uncomfortable. You can tell that people can tell that you got it on your chest. One lady thought it looked like a gun. But most of the time, you don't know it's on you.
I live alone and Medical Alert is convenient in an emergency. If I accidentally set the alarm off, I could push the cancel button. The reps are very cooperative.
Medical Alert is perfect for our parents. My dad had a bad COVID and my mom didn't know what to do. So, she hit the button and they dispatched 911 right away. It's amazing. It's worth every penny. I feel more secure.
Medical Alert is like insurance. If I have it, I wouldn't fall. But if I don't have it, I would fall. When I talked to the guy, he wanted $20 a month and I said that was not possible for me. He lowered it to 10. The fellow told me that I would get a new thing to put around my neck. I still have the old machine.
Medical Alert just called to check in and make sure the device works as well as to make sure my mother is happy. She's had this for a very long time and we've done well with it. She has used the device and it was a great experience. She likes the help button. She has it around her neck all day long and puts it right next to the bed at night. Should people need something like that, they should definitely go with Medical Alert.
Alice fell and broke her leg when she lived in California and Medical Alert’s response was good. She was only a couple of blocks from the fire department so they got there very quickly. We’re satisfied with Medical Alert though the price just keeps going up.
I call every month and put my Medical Alert on a test. Someone comes on, calls me by name and lets me know, "Go ahead and hang up the phone. Press your emergency button. In 13 minutes it will go back to the normal setting." I would recommend Medical Alert.
I have problems with my Medical Alert once in a while, but it works okay. When I first signed up, my experience was okay. Then they got some people in there that were kinda goofy, and the man took some of the benefits away from me, and he was difficult. He tried to push me. I had a lady come on, and she settled it all out. She got me set and I got her number. So, if I have any more problems, I gotta call her.
I took my two little dogs and my son's dogs to the groomers. He's got a big dog and that big dog hit the button of my Medical Alert. When I came home, the ambulance and the fire trucks were here. Another time, I also hit it accidentally. So far, my Medical Alert worked really well for me. It's very good.
When I put my Medical Alert on, I wear it all day. But I have to charge it every four hours. Sometimes, I don't do that. I forget. But I'm very happy to have it. It makes me feel secure.
I pressed the button because I couldn't get up. They came and picked me up.
I used my Medical Alert device to call the ambulance when I couldn't breathe and they came immediately. It was great.
I wear my Medical Alert around my neck all the time. It bothers me a little bit, but I'm getting used to it. Since having it, I feel safe. Everything's been fine.
The 1st of March, I fell and had to use Medical Alert to get the ambulance and everything went well. The police officer was here in minutes and the emergency unit came quickly also. It was in the middle of the night so they could get here a little faster. But I was very happy to hear from the police officer. I would have laid here for a long time before I could have gotten ahold of anybody because I broke my hip. So, it's the convenience of having that around your neck, to be able to punch it in. I was very happy with it. The response was great.
It pays to get the Medical Alert device. The reps are nice. One time I fell, they came and picked me up. I sent the one for the fall detection though. It kept going off. Bu I kept the other one.
One time, I was in my sleep, I may have laid on my Medical Alert device and I didn't know I had done that. There was a lady on the front porch. Instead of saying, “Medical Alert. Open the door,” she kept saying, “Open the door! Open the door!” I thought, “I am not gonna open this door.” She didn't identify herself. It really scared me to death. She kept standing on her toes. When I did look out to the right, I could see through the blind, but I couldn't see to the left where the driveway was. She didn't have an ambulance or something alerting anybody or me or anyone. Then I said, “I'm not gonna open this door. What do you want?” She did not answer. I guess she thought, “It must be her.” So, she gave it up. I didn't get a phone call or anything.
After it happened, I looked out past to my left and there was not a ambulance or a car with a light on it. So, it kinda surprised me because you would think that if I had to use my Medical Alert, it would be someone with some sort of flashing light or a siren. To this day, I am still baffled if it was a really Medical Alert. I'm now very careful when I roll over in my sleep. I have it on because I don't wanna have to fall in the house without alerting someone. Other than that, occasionally, I will get a phone call saying the battery is low. Medical Alert got a system now that you have a phone number. I'm supposed to update or call them up every month to alert them that the device is working. I hope if and when I have to really use it in an emergency, they will be there for me.
The device is comfortable and I like it. I wear it around my neck and I can use the bracelet anywhere. I've accidentally pressed the device twice and Medical Alert was good.
I had my daughter set her sippy cup or bottle close to my device and it turned over on it and pushed the button. Medical Alert got my caregiver, Norma. She was here at one o'clock in the morning. There were fire trucks and everything else too. I’m glad I got Medical Alert. I've got it right by my bed. The device works well and I would recommend it. I just forget to wear it. When I had my daughter, she would sneak and push it.
I was concerned about falling. I got a Medical Alert and I'm doing fine with it. Customer service explained everything like how to use the device if I had a problem. If I had questions, they answered them. When I tested the button, they responded right away.
I'm glad to have Medical Alert because I know that I would get help if I need it. A couple of times I hit the button by mistake, I had an immediate response and that's what I expect. When my husband fell down, I used the button to get the help rather than calling 911. I figured Medical Alert was faster. They came right away and had good help with it. I'm satisfied.
I like my Medical Alert. However, I wish it'd be a little smaller. But it's been a very good experience with their team. They always answer my questions.
The cost had gone up $5 after the first of the year which did not please me a lot. But other than that, everything is okay with Medical Alert and the service has been good. I wear the necklace type one and I like to wear it under my shirt. I find that it likes to stick to my skin sometimes especially if it's warm and that's kind of irritating. But I like the assurance that if something happens, I have that on me, and it's so simple to push a button.
I was afraid if I fell, I had no one in the house to help me and how would I call the EMTs for medical service? So I said, "Medical Alert would be perfect for me." After I shower, I get dressed, I put it on and wear it all day until I go to bed. And I charge it again. It gives me a sense of security. The only thing is they sent me the wrist one which is no good because it keeps opening up and falling down. It's a no snap, very cheap plastic wristband. The one I use all the time is the one that's on the white charger. I could take it to any place, in the car, out to a restaurant because I wear it. And if anything, I press a button and I get help. I called Medical Alert the other day because I was putting in the code for the lock box to remove it temporarily, and I couldn't get it open. The rep helped me over the phone. And it was wonderful.
I'm very close to Airport Road in Fall River and the fire department comes here. It doesn't take them five minutes to come to my apartment. However, I thought I was getting some place and this lady would call me back and explain whatever this $10 or $15 was. She never called me back and I couldn't get ahold of her. So, I just paid it when the Medical Alert bill came in. Also, the device is a nuisance. I don't like that hanging around my neck at night, but I keep it right on the night table. I could just reach it and it's there if I needed it. But it's a very heavy thing and it seems to be a lot of things that you have to plug in to make it work. And it's a waste of time because when I get in the shower, I never put that watch on either. Hopefully, I don't have to use it. It's too much anyway.
Medical Alert Company Information
- Company Name:
- Medical Alert
- 1 Belmont Ave, 12th Floor
- Bala Cynwyd
- Postal Code: