Medical Alert Reviews

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About Medical Alert
Medical Alert by Connect America is a professional emergency response monitoring company. Its systems come with a wearable lanyard or wristband that connects to a monitoring center. You can set up your monitoring system through a landline or cellular connection, depending on the device you choose.
- GPS Capabilities
- Optional fall detection
- No long term contracts
- Upfront activation fee
- Some devices are large
Medical Alert Reviews
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Reviewed June 8, 2023
The Medical Alert helps a lot. I try to remember to have it with me all the time or to have it on. The first one did not have the fall alert on it. They sent me another one. But I couldn't tolerate the cord that was on it. It irritated my neck so bad, so we put a chain. That did the same thing. Now I have a loop tied on it and a safety pin to it. I pin it through my shirt. I'm one of those old people that still wash their hair in the sink. I've set it off a couple of times that way. But other than that, I have no problem with it. Last January, I had a heart attack. I called my daughter-in-law who lives 13 miles from here. She said to push the button which I did and they answered right away. They were here with the ambulance right away. Since I had my heart attack, my legs get shaky and I have to sit down quick sometimes. I did the other day and it set it off, just me sitting down hard. My daughter-in-law was there and she was pleased too. That's the fall part of it. It's well worth it.
Reviewed June 7, 2023
If had to replace pieces or parts that I use, there was an insurance that would pay for that. If the wristband came off the arm as you walk and you stepped on it, then you get free replacement with this insurance policy. I have bumped something sometime, and I have to tell Medical Alert, "No. I'm fine." They used to have the people that you talk to come on right away. But now there's a message if this not necessary or there's an accident or without an accident, or a false alarm. Then you hold it, count for two seconds and then they say, "Thank you. We see you don't need our help at this time." So it's kind of changed over the time I've gotten it. Last year, I was dizzy and I passed out. I fell on the bathroom floor and broke my hip in four places. I pushed the device and in about 15 minutes, the ambulance were here. It paid for itself. I would have laid there otherwise. Overall, it was a very good experience and it worked for me.
Reviewed June 7, 2023
When I talk to the reps of Medical Alert, it sounds like they know what they're talking about. If I fall and I have this on, I can just press it and help will come. That's wonderful.
Reviewed June 7, 2023
I’m satisfied with Medical Alert. The only problem I had was that I mailed back the unit and it took a long time for them to give me a rebate on that. The fellow that I talked to acted like I was stupid and he talked over me and he wouldn't really listen to my side. Other than that, the actual unit is okay.
Reviewed June 7, 2023
On July 11th of 2022, I got up to go to the bathroom in the middle of the night and for some reason, I fell. My Medical Alert was on the counter charging. I wasn't wearing it in bed. I had to crawl over on the floor, drag myself over to a chair and had to reach up. I finally reached it. I hesitated quite a while about calling it. Then I pushed the button. They came on and asked if it was an emergency. I said, “Yes, it was, but don't call the medics to come. Call my daughter.” They did. She came over. She couldn't get me up, so she called the medics and had them come and take me to the hospital. I had a broken hip. My Medical Alert was very helpful.
They responded right away as soon as I pushed the button. They did what I asked. They called my daughter. She had a key to the house, so she was able to let the people in when she called them. They took me to the hospital and they were very good. I was very well treated. This is the first thing I put on when I get out of bed in the morning. I leave it on. It's also the last thing I take off at night. But I don't wear it in bed because I figure I might set it off. I've got it on a side table right by my bed so I can reach it.
Reviewed June 7, 2023
The Medical Alert reps explained everything. I fell and broke my hip, so my grandkids wanted me to take the device. I wear it all the time, but I've never had to use it.
Reviewed June 3, 2023
I have the necklace and it got pushed a couple of times, and they were out here immediately. So it works. The only complaint I had when I got it was it had a black velvet chain thing for around my neck and I don't like it. So I went to the jewelry store in a small town from here and had her put a stainless steel chain on it. Other than that, I am perfectly satisfied with it.
Reviewed May 25, 2023
When I'm by myself, I wear the device every day. Sometimes I like to wear it, and sometimes I don't. When I've had to push my button though, they've come and they've been very good. When I fell, they helped me stand up.
Reviewed May 24, 2023
The only thing I didn't want was Medical Alert charged me $89.95 every three months. And they took out $15. I wanna know what that was for, and they said for insurance on the equipment. I told them that I live alone and I take care of that so I could save $15 out of my month-to-month check. They took it off. I'm satisfied with the device.
Reviewed May 24, 2023
Medical Alert has served me well. They have always been super nice and quick. The device has helped me several times. I fell into my bathroom one time and a shower curtain rod fell and hit me on the head. I mashed the button, and I called my son. They both were here in no time. If you're by yourself and you're handicapped or old, get it. It makes me feel safe. It makes me know I could get help if I need it.
Reviewed May 24, 2023
My husband sits outside a lot and when I'm in the house or if I go shopping, my problem is that he doesn't remember to push the button when he falls. One time, put in a walk-in tub and I had a painting on the floor. He walked into the glass and had a piece of glass stuck on his leg. I couldn't get him up, so I pushed for Medical Alert. I thought I would have a quicker response but everybody came. And as I have a gated community, the guys from security and fire came. They helped get him up and they had to Steri-Strip his cut. It wasn't that bad of a cut and he didn't have to go to the hospital.
My husband falls a lot and thank God we have security. If he doesn't hurt himself, I call up Medical Alert, and they come and pick him up. But 911 also has what is called the lift and assist where if you call 911, they'll come and they'll pick him up. Other than that, I would recommend the Medical Alert button. It's a wonderful idea and it's a very good device, especially on his wrist. We didn't get the pendant because he would keep pushing it and it would annoy him. But the wristband is not very nice. I had to cut it because the strap was too long. It could be a better quality.
Reviewed May 22, 2023
I've had very good experience with my Medical Alert and everything's gone fine since I've had it. I've used it several times and the response is pretty quick. I live 10 minutes from the fire station. I've recommended them to two friends who bought them.
Reviewed May 21, 2023
The Medical Alert response team got out here very fast when I used my device. Once, when there was a storm, I thought the beeping sound was coming from the machine and I don’t remember if I touched it or not. Soon, there were four people out my door. The alarm was going off. The customer support reps have been fabulous. The only problem is, I have short-term memory loss and I forget to test it too often. But they call me and check with it. The device is very good and I'm well satisfied with it.
Reviewed May 19, 2023
I'm 89 and my son thought I needed a Medical Alert. I've had mine not quite a year and it's fine. There was a time that I called because the light was red and I had to find the button on the side. I thought it was on the bottom, but it's on the side to turn it on. This device is very helpful. I wear it every day. I unfasten it at night because I'm a roamer when I sleep and I had set it off once doing that. The response was immediate so I know it works.
Reviewed May 19, 2023
I accidentally used the device one time. I was outside and I got out of my truck and drove off. The ambulance people came down and got the key out of the lock box and looked through the house for me. My son finally ran me down. I like Medical Alert. It's worth the money and it works. I would recommend it. It's to give you a little sense of security. You feel more relaxed to have some way to let someone know that something is wrong.
Reviewed May 19, 2023
The reps at Medical Alert were very helpful. Any questions we had, they were able to answer. They gave me some insight into what the benefits of having Medical Alert are, other than what I saw on TV. We’ve had some call-ins ‘cause my mother accidentally pressed it. When they called us, we just told them, “Sorry, she pressed it by mistake. She’s doing something else.”
Reviewed May 11, 2023
Working with them has been good. The device is a little hard to get used to but I've been used to it. I've had to use it twice. A week ago, I fell and my sugar was low. The device went off and the paramedics took care of me. One Saturday, I didn't know where I was supposed to get out of bed. I got between the pushcart I use and I couldn't get up the bed. I slid down the mattress to the floor and the device went off. Their team came and helped me up. My sugar was low so they got me some orange juice. My daughter got the alert too and she fixed the peanut butter and jelly sandwich. With the device, it's handy to know that if I fall, it's gonna go off.
But the elastic broke off from the wristband and pushing the holes is almost impossible. My son put it on yesterday with tape and when I woke up this morning, it had come off again.
Reviewed May 10, 2023
Medical Alert seemed like a viable option. It was almost more than half the price less than Life Alert. Still did the same thing with it. I've been able to see that the basic response time is about the same as it was with Life Alert. We check it every first of the month. We press either the actual Medical Alert button or we push the button that is on my mom's pendant. The device has been reassuring. Also, the reps have been very courteous and professional, and able to answer questions I need.
Reviewed May 10, 2023
The reps always do what they're supposed to do. But I got a phone call from them and they were trying to sell me something. I didn't have time to talk with them but they signed me up anyway. That was a little aggravating because I didn't finish the conversation and they were charging me anyway. I got my device as a precaution to have somebody that I could get in touch with that would get some help for me if I were to fall too far away from a phone. I don't take it off for anything except when taking a bath.
Reviewed May 10, 2023
Medical Alert's team is always friendly and quick to respond. But the bigger device is uncomfortable. You can tell that people can tell that you got it on your chest. One lady thought it looked like a gun. But most of the time, you don't know it's on you.
Reviewed May 9, 2023
I live alone and Medical Alert is convenient in an emergency. If I accidentally set the alarm off, I could push the cancel button. The reps are very cooperative.
Reviewed May 9, 2023
Medical Alert is perfect for our parents. My dad had a bad COVID and my mom didn't know what to do. So, she hit the button and they dispatched 911 right away. It's amazing. It's worth every penny. I feel more secure.
Reviewed May 9, 2023
Medical Alert is like insurance. If I have it, I wouldn't fall. But if I don't have it, I would fall. When I talked to the guy, he wanted $20 a month and I said that was not possible for me. He lowered it to 10. The fellow told me that I would get a new thing to put around my neck. I still have the old machine.
Reviewed May 9, 2023
Medical Alert just called to check in and make sure the device works as well as to make sure my mother is happy. She's had this for a very long time and we've done well with it. She has used the device and it was a great experience. She likes the help button. She has it around her neck all day long and puts it right next to the bed at night. Should people need something like that, they should definitely go with Medical Alert.
Reviewed May 9, 2023
Alice fell and broke her leg when she lived in California and Medical Alert’s response was good. She was only a couple of blocks from the fire department so they got there very quickly. We’re satisfied with Medical Alert though the price just keeps going up.
Reviewed May 9, 2023
I call every month and put my Medical Alert on a test. Someone comes on, calls me by name and lets me know, "Go ahead and hang up the phone. Press your emergency button. In 13 minutes it will go back to the normal setting." I would recommend Medical Alert.
Reviewed May 9, 2023
I have problems with my Medical Alert once in a while, but it works okay. When I first signed up, my experience was okay. Then they got some people in there that were kinda goofy, and the man took some of the benefits away from me, and he was difficult. He tried to push me. I had a lady come on, and she settled it all out. She got me set and I got her number. So, if I have any more problems, I gotta call her.
Reviewed May 9, 2023
I took my two little dogs and my son's dogs to the groomers. He's got a big dog and that big dog hit the button of my Medical Alert. When I came home, the ambulance and the fire trucks were here. Another time, I also hit it accidentally. So far, my Medical Alert worked really well for me. It's very good.
Reviewed May 9, 2023
When I put my Medical Alert on, I wear it all day. But I have to charge it every four hours. Sometimes, I don't do that. I forget. But I'm very happy to have it. It makes me feel secure.
Reviewed May 9, 2023
I pressed the button because I couldn't get up. They came and picked me up.
Medical Alert Company Information
- Company Name:
- Medical Alert
- Address:
- 1 Belmont Ave, 12th Floor
- City:
- Bala Cynwyd
- State/Province:
- PA
- Postal Code:
- 19004
- Website:
- www.medicalalert.com
