Medical Alert Reviews

I like having my Medical Alert. I fell when I had the device, but since I could get to the phone, I didn't punch the button and just called. I'd rather do it that way than get everybody out of bed.

So far, I like Medical Alert very much. But sometimes, 90% of my problem with it is that I forget to bring the little device. Still, I've suggested to a friend that she get her own set.

The people at Medical Alert were friendly and courteous when I ordered my device over the phone. And one time I called and had them check it after six months. I had concerns about whether it was still working and it was.

I'm 88 and although I've moved into an apartment that has an alarm system which I could use, I use Medical Alert because I have a pendant and I wear it when I'm in the bathtub. It also has the possibility of my being able to use it and wear it around when I'm out of the apartment if I need to. I haven't felt that need yet, but if it comes to that, I'm pleased that I have that capacity. And though I haven't had to use it as an emergency tool yet, I have had help with checking it every month. Their team is pleasant and helpful.

My son wanted me to get a Medical Alert so I got one. I wear the bracelet all the time. It's so much easier than the one around the neck. I've tested it once and it's fine. They sent it in the mail. The lock that goes on the door was not in it. So they had to send it. I have the device sitting on my end table beside of my chair that I sit in most of the time so it'd be easy to reach. This goes to 300 feet. It goes down as far as my mailbox.

My Medical Alert has been working well for me. I wear it around my neck most of the time and I feel safer with it. I had used the emergency button yesterday and they came and took me to the hospital. The response time was minimal and the people on the ambulance were very nice.

I had vertigo off and on for quite a while and sometimes I start to lose my balance. My daughter thought I needed something since I live alone with my dog. I wear my Medical Alert all the time. I'm 90 years old but I'm really pretty good for my age. I still volunteer in the hospital on Wednesdays and do a lot of things in my church and try to keep active. My Medical Alert gives me a sense of a good feeling that I'm protected. One time, I bumped myself and they called and asked me if I was all right. I have really felt comfortable with it. They're there for me if I get in trouble and the device is a part of my life now.

I live alone and my kids decided that I should have a medical alert device. They didn't like that I'm without some way to get help if I needed to. My daughter got me a Medical Alert and I feel better knowing I can get help if I need it. I feel safer with it on and so I wear it all the time. I would recommend Medical Alert to anybody, particularly to those who live alone. However, the device is ugly - they could make them a little more stylish.

I got the Medical Alert device as a safety precaution. I'm trying to be at home by myself. In case I have a problem or get in a situation where I can’t make any contact then I would have an option. I wear it everyday, and like having it as a backup because you never know when a situation may come up. And not necessarily for me, but for anybody that may come to the house. I have my grandchildren there and if something happened to them and we’d be there by ourselves, then I can get assistance for them as well. So far, I've had a very pleasant experience and Medical Alert has always been very professional. I enjoy being a part of the Medical Alert family.

My husband passed away, and my children felt that I needed to have something here since I'm alone. I've had a hip replacement last summer but I have always been active and have someone here if needed. I haven't had to use the help button, but I accidentally pushed it in the middle of the night and it does work. I'm more than satisfied with Medical Alert.

My Medical Alert device is certainly serving its purpose. I put it on my wrist and I take it off at night. I figured I’m not going to fall and break a hip while I’m in bed so I just put it back on in the morning. I tested it a couple of times after it was installed and it worked fine. I’ve had no problem with it. I can press the button and there’s somebody there if I'm in trouble. I've not been in any trouble though.

I have medical problems and Medical Alert worked very well for me when I travel because they know exactly where I am at all times. It's good to have for an emergency so that I can contact somebody. I have the round-the-neck device and another one that I carry with me when I'm out in the car or wherever I go. I've never had an official emergency but I have called them to check and see if it's working properly if I'm out of town. Then I hit it by mistake a couple of times and they got right back to me. I would suggest it for anybody who is at a certain age or has medical problems should have because it saves lives very easily. It's great!

I go out a lot and our Medical Alert is for my husband's protection if he falls when he's alone. He already fell before we had the device. Since we had it, he never had to use it but he wears it around his neck - we have the bracelet and the pendant. He certainly feels more independent with it and I have less worries. Their reps know what they're doing and they're professional and courteous.

I have been satisfied with Medical Alert. I haven’t had any emergencies but I wear my alert button when I go to bed, have a shower, and when I go down to the basement sometimes. I have more peace of mind when I have it with me.

I called on Sunday because one light was blinking and I didn't know why. However, nobody was there. So, I just pushed the erase button and nothing else happened. That’s the first time I’ve ever had to do anything to it. I haven't had any reason to test it yet, but so far it's good and I would recommend it. Hopefully, I’ll never need it.

I got a Medical Alert device because I'm 76 years old and I live alone. It's a little bit of a hassle to have two devices because I got the wrist device and the other one which I have to have with me at all times, otherwise, the wrist device wouldn't work. It's an inconvenience to have to remember to put that in my purse and the carrying case that goes with it. I got to thinking about it the other day and if I should become disabled and press that button, there's no way to get into my purse to get the other piece of equipment and be able to speak to somebody. So, I'm assuming that with the GPS system, they would find me.

I got a Medical Alert device that goes on my wrist. Its face came off one time, but I think we've fixed it. It gives me a sense of security.

I live alone and I fell and broke my hip last year. I started with Medical Alert back in September and I'm beginning to have to pay for it. The devices are easy to carry although their necklace is a little long. At night, I wear the wristband. They work. They've called me twice when I set off the alarm unintentionally. The only complaint I have is that the calls come through as unknown caller or private caller. I have caller ID and ordinarily, I just don't answer the phone. When I set off the alarm on the necklace, I didn't realize it. The first time I did it, I had gone to the kitchen and turned the garbage disposal on. However, I did happen to answer when they called my cell phone. It was an unknown number to me and no caller ID. That's something that bothers me because it could mean I have to answer every phone call. I'd be sitting here answering the phone all day long.

I live by myself and one time, I fell and lay on the floor all night, so my daughter got me a Medical Alert because I needed it. I have less worries since having it because I know I can get help if I need to. I'm comfortable with having the button and I've been very happy with Medical Alert.

Medical Alert has been alright for me. I have it on my arm but I haven't had an emergency where I can use it yet.

I bought a pendant from Medical Alert that would work within my house and yard. Then, I had to carry a larger emergency button in my purse when I leave home. That was a little bothersome. I wanted to have just one pendant but it was so big and cumbersome that I returned it. I haven't heard anything back that they received it. I am now using the smaller neck pendant. I have peace of mind, particularly at night. I like to put the neck pendant beside my bed. I had fallen twice and this is a precaution in case I fall again and need help. I always wear it at home and I try to remember to take the other whenever I leave home. Last week, since I have two different devices, I pressed it to see if they still work and I had a very nice response. I live in a retirement community and I have recommended them to many people.

I fell last year in July and broke my hip and my right arm. I'm 97. I walked with a walker and so I have to be very careful but the Medical Alert system is wonderful. Then I accidentally touched it when I was getting dressed. They called me and I told them I was okay. It's been very good. I carry the necklace during the day and at night I put the bracelet on. I certainly want it renewed.

I try and call Medical Alert every so often just to be sure that it's working. I wear my alert around my neck all the time, but I have not had any occasion to have to call them and they haven't called me. I will be 90 and I suppose it was time to get the device. I did fall before but I didn't use it because my family was here. When I go out, I usually put my little device in my purse or around my neck. I don't live alone but if something should happen, I would like to have help right away then someone will be here to take care of me.

I got the Medical Alert because I had a stroke and have had quite a few falls. My balance is not very well, but I’ve been able to get up. I've had four false alarms because I keep forgetting that I have it and I sometimes lay on it. It does call for help and they've been very good. I know that Medical Alert would be there if I really needed them. It gives me peace of mind.

I have hearing problems and Medical Alert was a big help to me and my wife when she was still alive. She was falling on several occasions and pushed her button, and I had the device right by my bed and responded to her fall. So it worked out real good. My wife passed away in October, but I'm still using the equipment because I have dizzy spells every once in a while and I'm prone to falls. It's working fine and I'm satisfied with it.

I’m pretty healthy for my age but since Medical Alert was available, I thought it was a good idea to have it just in case. I have the pendant that I hang around my neck and I wear it all the time. I’ve accidentally bumped it a couple of times, but I was able to turn it off immediately. They responded quickly.

I had an emergency before and I live alone. I was fortunate that I was able to knock on a window and catch the attention of a neighbor. However, I didn't want to rely on that should that happen again, so therefore I got the alert. Even though I haven't had to call them, I have more peace of mind because of having the device. It serves the purpose I got it for. I would definitely recommend Medical Alert.

Being elderly and living alone, I thought that having an alert device was the best route to go. Now, I carry my Medical Alert with me all the time. I wear it like a necklace and it's very attractive, but it only goes as far as 600 feet, so I have another alert device in my purse. Also, the bracelet hangs in my shower, so I'm covered. I had to call them last October and they responded beautifully. I have less worries because I know that if I fall, I'm going to have help.

I got the Medical Alert device due to my age. They called me once because they detected a fall but I was only doing some house work and something must have touched the device which I was wearing around my neck. When I go out I carry the chargeable one (I can't talk into the one around my neck) with the charger in my purse so they can contact my son or my next door neighbor if anything happens to me. I'm glad I got the device. I'm happy with it and have less worries since I feel protected having it.

I keep my Medical Alert charged every day and it works. I used to keep one of the devices either on me or close to me when I’m particularly home alone. Basically, I carry it when I go outside, if I remember. Thank goodness I haven’t had an excuse to use it. One time, I had it in my pocket and I hit it with my elbow when I sat down. I knew when that happened that it worked. I called in yesterday to make sure it’s all right. It’s been fine and if I have a friend that has something happened, I would recommend it.

I had a roommate before but he left, so now I live alone. I was getting sicker and sicker and I fall frequently but I feel very comfortable knowing that if I have a fall and I can't get up to get to my phone, my Medical Alert device is here. I paid for a year of service and it's great because I don't have to worry about it. I've had two minor falls but I've gotten much stronger and healthier and I'm eating better now. When I lost the main button, I waited till the next day when it would be quiet to call their staff but the battery was dead. It was too late for them to send out a signal so I'm glad I have the insurance for it. Now I got a new one and their team has been more than gracious. They've helped me a lot when I was not sure of things.

I've had to call Medical Alert three times. The first was when I signed up on March 13th of 2015, and it was a satisfactory encounter. Second was eight weeks ago and Medical Alert's response was slow in picking up the phone while I was having a heart attack. The phone just rang and rang and no one had picked it up for a while. Third encounter was yesterday and it was unsatisfactory too.

A year and a half ago, my 88-year-old mother fell, broke her hip and couldn't get back up. I just left the house then. She had her cell phone with her so she called me and I came back. That's what started this whole thing with Medical Alert. She wears the device on her wrist since she didn’t like the one around the neck. She also didn't like that it was all black, so she went to her jeweler and had a gold stretch watch band put on it. Although the part that she pushes is still black. We tested the device a couple of times when we ordered an upgraded version and when she hit it by accident a few times, the Medical Alert guys responded over the device's speaker and asked if everything was okay. So we know that it works because of that. We have also recommended them to a couple of people.

I’m 91 and I live alone so I got a Medical Alert. My grandson set it off one time and they called me promptly to make sure I was okay.

My wife, Joanne, has dementia and she falls so we got it for her. She was using the watch at first and then she started taking it off. So she uses the one around the neck and she tends to keep it on. We haven’t had an emergency where anybody has to come over, but Medical Alert called us and they’ve been great.

I have osteo and rheumatoid arthritis, and sometimes my balance and bone density is not good, so falling is an issue. The only thing is that Medical Alert should have the fall button included in their package deal instead of having to purchase it separately. When I purchased mine, the fall button wasn’t even an issue until they offered it. The fall button is very important but it’s nickel-and-diming, so I can’t afford to do that. Other than that, Medical Alert has been very good for me when I call to check on my machine to see if it’s still working and they still can find me. I have the wrist band and I put it on like it's a watch. I take a shower with it, and I can go out and drive and still be protected.

I have health issues. I have only had to use the Medical Alert once and the response was very good. I'm satisfied with Medical Alert and would recommend it.

My kids got the Medical Alert and put it on my neck. They're not always at the house, so they figured they’d better get me something in case I trip or fall. However, I don’t know what it does. If I push the button, it talks to me when I check for the battery. I wear it all the time and appreciate it very much. I have recommended it to a friend.

Medical Alert System is a security blanket for me. I live alone and I had a couple of heart surgeries and just been doing well. It's a wonderful thought knowing that they're there if I need them. So far, my interactions with their representatives have all been smooth. I had called in once when I was going down to Fort Lauderdale. I wanted to know if I needed to take my equipment with me or if I need to let them know. And they said, "No, we'll find you wherever you are." That's a very secure feeling for someone that's 80 who lives alone and has had a couple of surgeries. That's very helpful and I'm trying to live alone as long as I can.

I'm a little bit more secured with Medical Alert. I never go to bed without it in case I turn and fell. I would have it on so I can press the button. I've tested it and they responded within two or three minutes to see if I'm okay. I had recommended Medical Alert, and the only problem I had was that they didn't notify me when my one-year contract was up in December. They should have sent me a letter. Good thing I keep in touch with my bills and my credit is good. And with our Canadian dollar going low, I paid $597 for the year. I think this was quite a lot - considering Medical Alert released a Canadian one on TV that might go a little bit cheaper, but the price was high for me as a senior citizen with a low income.

We needed a system and Medical Alert had good reports. The responses that we have gotten from 9/11 calls have always been very prompt. My wife and I both wear the device and have no problems with it. I leave mine on when I take a bath. No encumbrances.

I've had Myopathy for quite a few years and it has gotten worse. I can't walk very well - only a little bit with a walker. I had a different medical alert device before but it quit working. My husband was worried about me so we started thinking about another one and ordered from Medical Alert. I haven't had much experience with it but I wear it.

My wife has used her Medical Alert several times and the call-back came immediately. On several occasions, the police were summoned to come and check for her because the usual case is she falls and couldn’t get up. The police came and helped her up. I’m on the list of calls and on one or two times, I’ve had a call from the organization. As far as I’m concerned, they were on top of things.

Medical Alert is something I don't experience using and I'm very happy not using it. I have a feeling of confidence that there's someone worrying since I live alone, so I like to be prepared in case something should happen and have to reach emergency. It's a very comforting feeling that they're there, always checking on the condition of their equipment. They check on any updates and information and ask about entry, because in order to come in and get a person, they have to be able to enter. They do it twice a year and I'm pleased with them.

I've used my Medical Alert three times in the year and I've had complete and quick answers from the fire engines and the paramedics, and I was in emergency in no time. They were very polite and wonderful too. I was terrified because I didn't know what was wrong with me and the woman at the other end was very calm, called my daughter and did everything as expected.

I have no complaints. I didn’t have any problems hooking it up. My experience was always good. I wore it around my neck, it was good for me to have and I knew that they were there if I needed them. I’ve sold the house and I’m moving with my daughter. I saved the bracelet which I kept at my nightstand at night.

Before having Medical Alert, I had Lifeline and I didn't like it. It was cheap and they charged me a hundred dollars just to come down here and set it up when I could have done that myself. They just came, dumped it off and plugged in to two places. The electricity went off so that set that thing off. I hollered and they checked it up. But it was no good, so I took it back. Medical Alert is way nicer and I set this one up myself.

A lot of people have asked me about Medical Alert and I've told them that it's been a great thing for me. I've had three heart attacks so one of my nurses at the hospital told me I was a dead man walking and the VA suggested that I get it, but theirs is only in-house. With Medical Alert, I can push the button anywhere. I always keep it with me so I know that if anything happens anywhere, I'd be able to push it and they'd be able to come and get me and when I'm out, I have the one that has a GPS on it. It's like having somebody with me at all times. I feel safe now and very happy. Other people have gotten it since I’ve had it.

I am rating my experience with Connect America solely on the resolution of a billing issue. It's a long story, but I received a collection notice for an account we had had for my father with Medical Guardian. I was told they are the sister company of Connect America. I was incredibly frustrated and had had a variety of issues leading up to the collection notice. However, once I spoke to Anna in customer service, the problem was immediately resolved. She said that they had made an error and apologized. I received a confirmation email within minutes. Anna handled the matter professionally and quickly.

I tested it one day and called Medical Alert. The lady that I talked to said, “Go ahead and test it now.” So I did. They cut in and I said, “No ambulance, no ambulance, testing equipment,” and here comes the ambulance at my door -- that was so fast! I went to the door and said, “You had to be around in the community somewhere to get here that quick." And then told him, "I am so embarrassed because I begged them not to send an ambulance.” He said, “That’s okay. You don’t owe us anything. We knew there was no emergency here.” So it's good. It seems they didn’t pay any attention. But Medical Alert is a good service and I’m glad to have it. I feel very comfortable with it. I wear the bracelet at night and my necklace in the daytime. I'm never without it and I don’t plan to give it up. I live alone and when you’re alone, it's like security.

My husband passed away and I’m afraid to be by myself at night that's why I have the Medical Alert. I used it once and they were very prompt. The ambulance was here and my brother was contacted. I was surprised they got them here as fast as they did. They took care of me. I feel more secure and safe because Medical Alert is just a touch away. I’m happy with the service.

I called Medical Alert because my husband was very ill and needed that kind of thing. He had had a fall. And we did most of our business over the phone. A young man came to see me. His sales presentation was very professional and I was very happy with it. We went with Medical Alert and it's a relief that they're there if you need them. We never did have to use Medical Alert in an emergency though. The alert button was touched accidentally twice and everything worked out fine, almost immediately.

I got Medical Alert because I had a bad fall. I laid on the floor all night not being able to get anybody to hear me. That was my wake-up call because I have thought about it before, that I should have a medical alert device where I live alone. I feel better because I know I can reach somebody if anything bad happens again. My device is like a necklace I wear around my neck. I do have it with me all the time. There's a little button in the center that I push if I get in trouble. It does give me comfort to know I've got something but it doesn't cover all scenarios that might happen.

I started falling a lot and since they didn't live very close to me at that time, my daughters insisted that I get a Medical Alert system. The device is comfortable to wear and when I accidentally hit the button two different times, their reps were very nice and didn't shame me for it. They've been very helpful and polite.

My son comes to visit me from Florida in the summer time and noticed that I wasn't as alert as in the past and I am living alone. So he decided that I should have the Medical Alert system and he got it for me. I have it with me at all times. I wear the armband, the wristband and I have the other device in my car for when I'm away from home. I have never had to use them, but a couple of times I went into my freezer and something hit my wrist thing, the Medical Alert wanted to know if I have a problem. So I've been very happy that they're there for me and I feel more confident in my health problems.

My girls got the Medical Alert device for me, and I have it with me all the time. I have it hanging on the handle bars of my cart which I use as crunches. Though I haven’t had to use it I’m very satisfied with it so far.

I had no problems getting my Medical Alert device. The minute I called, I got it in three days. I was having syncopal episodes and I live alone, so if I got knocked out or hit my head and I couldn't get up, I wanted to be able to call someone. The only thing I've done with my device though is test it because I haven't had a need for it, but every time I do, they answer in 15 seconds, then it works and I can have a two-way conversation with them. I set out the one that I can wear on my belt, the one I can wear around my neck, and the one that's on my wrist. It's nice that I only have to check once and it checks all three at the same time. I haven't had any problems with the device lately, but I still need it around. I never thought I was gonna need one but before I retired I encouraged my patients to use it.

I'm 83 and I live alone, and my kids are on my case to get help. I fell a couple of times and had trouble getting up. I need some help so I got a call button from Medical Alert. I use a necklace and I can use it in the shower and keep it on. I've had periodic problems with the pendant button but Medical Alert replaced the unit very quickly. I'm happy with them because they have been very good. They're responsive, friendly, helpful and cordial. I haven't fallen for a year now since I got it, but it's a nice insurance. I'm satisfied with the service and I'm glad with the security. It's working for me, and my family is happy that I have it as well. I've recommended it to my sister.

I have arthritis in my back and I'm afraid of falling. And with Medical Alert, I feel free and safe to be home when my husband has gone out and I'm alone by myself. I have both the bracelet and the necklace. It's okay wearing it in the house and it's a good thing to have. The team from Medical Alert were nice to me when I called them and I don't have any problem with anybody. I'd recommend it to everybody that needs help.

My daughters got me to get a Medical Alert device. I'm 87 years old and I'm very healthy today. I got a little slower and sometimes I get problems that are really minor. I have the necklace around my neck all the time and 90 percent of the time, I remember to take the answering unit with me. But generally, I'm always with one of my daughters, so I may put it away when with the family. I try to always take the transmitter with me when I go to the store by myself because something might happen which is why I have this unit.

My husband has had Parkinson's for about three years and I feel better knowing that we have Medical Alert in the house. When I leave the house for a brief moment, I know he has a backup. His balance is a lot better now but I don't feel like it's time to let go of the device. If I wasn't here and he fell or if I was here, sometimes it's hard to pick him up. My husband set it off a couple of times in bed that's why he doesn't wear it to bed now. But as soon as he gets up, showers and shaves, he knows to put it on. He also likes the necklace better than the wristband. We feel safe having Medical Alert. We call them for monthly checks.

When I started having problems over a year ago, my daughter got Medical Alert setup for me. I wear the button like a necklace all the time. The medications I take make me dizzy so I had to be careful about falling over some place. A couple of times I have accidentally hit the device setting it off, the Medical Alert team called and asked about me and made sure I'm okay. I'm sure that Medical Alert would be fine if I needed it. I would just push the button and there would be somebody here right away, that would work well. I've had no problems with Medical Alert. It's been fun.

My husband needed protection and we chose Connect America. It went well for about 1 year and then they changed systems or something. They did not notify us of account number change or address change. Our payments were sent automatically from our bank. For nearly 3 months they claimed they did not receive the payment and the bank had to send them a fax of the canceled check. Sometimes they called twice a day or several times a week. After the matter was finally settled, I received a notice that our account was past due. That was the final straw I thought. We changed to a much better company, better service and better fees. I returned the equipment and send payment for the final month. It has been 8 days.

I live alone and my kids thought I should get services from Medical Alert. I wear the alert button around my neck, put it under my clothes, and it doesn’t bother me a bit. My only concern is that I’ve never checked it out. They said I'm supposed to do it once a month, but I’m a little leery of doing it, and I'd rather have them check with me if it works than having to do whatever I'm supposed to do to check it. Also, I got a box to put on the outside of my house but nobody has been able to figure out how to do that. Other than that, I'd recommend them.

I'm very happy with the company of Medical Alert except that they are slow and I'm not pleased with that wait. When I push the button, I wait for them. It takes forever for them to answer. I've never tried them because there is something wrong when you push the button. But I like the service, they've helped me when I've had used it for an emergency. I'd recommend them.

Medical Alert service has been good and we feel more secure since using them. My wife is the one who uses the button and she uses the one around the neck. They sent us a bracelet also, but we haven't used it. My wife has fallen several times, so that was the big concern. So we got the Medical Alert button so she could have it available and we can have that security when I'm out of the house, since I do have to leave for doctor's appointments and other things. Fortunately, we haven't had to use it for emergency purpose.

My children wanted me to have the medical alert because I live alone. I haven't had to use it but so far it's been very positive. I used a different service provider before but Medical Alert is very good. I can go anyplace and I am able to come and go as I please and not have to worry.

I had a loss of balance so I would fall, and sometimes I would need assistance to get up. I wore the Medical Alert button around my neck wherever I went and all I had to do was push the button. I felt more safe with it. I had both the one that goes around the neck and the wrist, but I didn't wear the one for the wrist. They also had the key box you put on your door. That was good and convenient in case I needed somebody to come in and I am not able to come to the door, they could get in.

My grandmother passed away a few months ago. She had medical alert. A neighbor told me that Medical Alert contacted them to collect on a past due bill. So, I called Medical Alert and was able to locate my grandmother's account. I informed them she was deceased a few months ago and as the executor of her will and estate, I'm attempting to close all her accounts. Well, they said I would have to pay the balance that was due since her passing because the services are not free. If I don't pay the balance, then they said they would send it to collections and they would come after me and my credit. They are trying to continue to take advantage of my grandmother, after her death. This behavior, along with the high prices of the service, is immoral and disgusting. Medical Alert is making money by preying and scamming on the elderly.

Customer service staff are either extremely poorly trained or this company has a policy of stonewalling about refunds. First, the return label for the unit could only be sent to my mother's address, which had to be forwarded to me and delayed return till I could get back to her house two months later. Then they claimed they hadn't received the unit, but found it. They said I would get a refund of the balance of $89.85 within 30 days. When I called on the 30th day they said they were "behind" and would expedite the check. I then got a check for $59.90. When I called to complain that the amount was wrong the person hung up on me. I called back, went through voice mail jail again and had someone say, "I don't know who told you you had $89.85 coming, but you're not going to get it." The profit to grief ratio for fighting over this $30 is not good, so this time they win. I'd just like to warn people against them.

My mother died in June and I called to cancel the service. I mailed the equipment back as requested and the company continues to charge my account without my permission. After being charged twice and called by me they continue to charge my account claiming they never received the equipment. My father died two months after my mother so things at my house are pretty scattered. I am not able to find the receipt and now have been told that they are keeping the money. This was after I told on two different occasions that it was in the process of being refunded! Do not give your bank info to this company.

After almost a year of being a customer I asked them if they had a fall detection button. My mother had not needed one prior to this time. I was very happy when they said they did and would send it to me. Over a week later it had not arrived. I had to call again. This time they sent it and when it arrived in their own booklet of instructions it says 'Do not wear your fall detection pendant while sleeping. Please wear your alternate button or keep it nearby your bed'.

I am disappointed and disgusted at what happened to my mother on 1/26/15 when she fell in the bathroom. She laid on the floor for 2 hours because after she pressed the button the first time the "professional" did call 911 but did NOT tell them where the key was, her age or the dogs barking would not hurt them. This was just updated several months ago. The EMTs left!!!! She then rang again. I did not have my cell phone on the floor where I worked and when I got back to the office I had 2 messages. I did not know at that time if she was dead or alive. I left to get home.