LifeStation Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
+1 more
About LifeStation
LifeStation has more than 40 years of experience in the medical alert industry. The company provides medical alert technology to help seniors live safely and independently. Its systems include 24/7 U.S.-based monitoring through LifeStation’s TMA Five Diamond-certified and FM-approved response center.
- Optional fall detection
- No long-term contract required
- GPS capabilities
- 30-day money-back guarantee
- Some bulky devices
- $99.95 upfront fee
- Few accessory options
LifeStation Reviews
Filter by Rating
- (1,153)
- (200)
- (106)
- (34)
- (48)
Popular Mentions
- 4,902,733 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Top reviews
- Top reviews
- Recent
- Oldest
- Most helpful
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,902,733 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Jan. 8, 2018
LifeStation is okay so far but I have often wondered if I could have one that would reach out further because the medical alert system that I have reaches five thousand square feet. I wondered how much more it would cost to reach out further because that's what a person needs, more distance. Right now, I’m paying $32 a month and it’s coming out of my bank account. I’ve used the device very little but it’s good to know that I’ve got it in the house and it’s available for me in case somebody breaks in. That means it can be used in a lot of different ways. And I wear that necklace around my neck at night and at different times. I have never had to use it for an emergency though. But I've been trying it out because I want to make sure that it’s in working condition and their response was okay. They answer quickly. Reaching further would be the only thing that they should change and this needs to be combined along with their security system.
Thank you, Peggy for your feedback. We are glad we were able to speak with you. As discussed, you will be upgraded to our Mobile GPS device at an affordable rate. Feel free to give us a call when your new device arrives at 800.998.2400. -Pat
Reviewed Jan. 8, 2018
I saw LifeStation advertised on television and it helped so many people. I live with my daughter and they go every once in a while somewhere and I'm by myself. I'm up in age and I thought I could get help that way. It is security. It's better to have it than not have it when I need it and I'm satisfied with it.
Thank you so much for taking the time out of your day to write a review, Eva! We’re glad you enjoy having the LifeStation system and the added peace of mind it gives!
Reviewed Jan. 8, 2018
I got LifeStation in case I fall or something, and I wear it on my wrist as I like that better than a necklace. However, when I take a shower, I take it off. I enjoy mine and I would recommend it.
Thank you so much for taking the time out of your day to write a review, Wilda! We’re glad you enjoy having the LifeStation system and the added peace of mind it gives!
Reviewed Jan. 7, 2018
I turned 84 and I don’t walk really stable. Also, I am on oxygen. My son-in-law found LifeStation on the web and from the remarks other people had made, they were satisfied with it. I accidentally punched the button on my necklace while trying to open an ice cream top that was very hard to open. I pressed it against myself and the alarm went off. It didn't take a minute for them to let me know that I've punched the button. So far I'm pleased with LifeStation and I'm thankful that I have it. Most of the time I'm here by myself and I feel safer.
We’re glad that having the LifeStation system could give you greater peace of mind, Peggy! Thanks for the review!
Reviewed Jan. 7, 2018
I used to have another medical alert service but it was really expensive. LifeStation is better. I have my button and I can just press it. It saved my life about five different times. I’m 93 and I have a heart problem. One time when I fell and couldn’t get up, I turned my button on and the team was here in no time. I had a really bad stroke and they had 40 minutes to get me to the hospital to get the shot for stroke. Then, when I was in the hospital, I heard a lady who couldn't get up on her own when she fell in the garage. She came to my room and asked me questions. I told her I have a LifeStation and wouldn’t take anything for it. LifeStation is a wonderful thing to have and I highly recommend it. I wouldn’t do without it. If I had to give up anything, it sure wouldn’t be that.
We’re glad that having the LifeStation system could give you greater peace of mind, Jewel! Thanks for the review!
Reviewed Jan. 7, 2018
LifeStation works well when I need it. I went ahead and got one because my girls kept pressing me about it. It comes in handy and their team also responds quickly. Right now, I've got it on my arm because I can't wear stuff around my neck. I’m very satisfied with it and I'd recommend it to anybody.
We’re glad that having the LifeStation system could give you greater peace of mind, Dorothy! Thanks for the review!
Reviewed Jan. 7, 2018
I like having my LifeStation device so I don't have to worry when everyone's out. I was concerned of me falling and since I've gotten this device, my sense of security has been better.
We’re glad that having the LifeStation system could give you greater peace of mind, Anne! Thanks for the review!
Reviewed Jan. 7, 2018
My family told me I needed a medical alert since I'm by myself. I used to have a different medical alert service but I got rid of it because they got me mixed up with my sister in law who has the same name. I then got LifeStation and I've never had any problems with it. I check it every day when I make my bed. One time I pushed it by mistake, and right there, I got someone. I pay it once a year and I'm real happy I got something here.
We’re so happy you enjoy having the LifeStation system, Dorothy! Thank you for your review!
Reviewed Jan. 7, 2018
I wear LifeStation on my wrist and I'm more confident that I have it. I have used it and their response service was good. Their customer service team has been helpful and pleasant.
We’re so happy you enjoy having the LifeStation system, Tom! Thank you for your review!
Reviewed Jan. 6, 2018
My mom is here home alone, and when I’m at work, there’s no one else here. We have a little piece of property that’s not very big but the LifeStation with the necklace gave us coverage into the backyard so she could put that on and be out in the garden. And if she fell down, then she could just push that and somebody would be here to help her. One of the biggest things why we got one is being out in the yard and not being able to get to the phone, and some problem with the phone as far as its function. When you’re using a portable phone, it doesn’t always work as well when you get out to the corner, but LifeStation does and that's great. I am a bit more comfortable with the LifeStation and she is putting the necklace on. It’s great knowing that if she needed a helping hand, she could get that easily.
The only time we’ve had the LifeStation team on the phone was for the setup. We were following the basic instructions and that was pretty cut-and-dry. We pushed the button to test it and it was rather promptly, which is what we wanted. Someone was there and we said “Hey we’re testing” and they said, “That’s fine, let us know when you’re done.” So, it definitely was fast and they were right there. There was possibly one time that there was something going on with the machine and it was a power loss situation. They called us to make sure the device was working and we tested it again and it was all fine so that was nice, too.
I was pleased to see that there’s an extra button since my mother got the main one that’s closer to the bed where we have it and then they had a spare one. We put that in the bathroom. I haven’t had an opportunity to use it, which I’m grateful for. So far, it’s been what we needed. It was easy to set up and we’re sure it’s all going to work well when we have to.
Reviewed Jan. 6, 2018
I've had to use my LifeStation a few months ago. I fell and couldn't get myself up. They were very quick and the first respondent got here as soon as I hung up. The device helped really well. I have a necklace and I'm used to wearing it around my neck. I've used it for quite a while so I'm comfortable and everything's going good with it. I'm very satisfied with my LifeStation.
We’re glad that having the LifeStation system could give you greater peace of mind, Marjorie! Thanks for the review!
Reviewed Jan. 6, 2018
Signing up for the LifeStation service was fast and easy. My sister set it up for our mom. Early in the morning, my mom got up and just couldn’t make things work. But she had enough foresight to hit the button and that was what woke the rest of us up in the house because we could hear the alarm. When I got in the room, they were already online and were already sending somebody. The response was excellent. LifeStation is doing a great job.
Sally, we’re so glad that the LifeStation system could help your mom. Thanks for the review!
Reviewed Jan. 6, 2018
I love LifeStation and I feel more secure and a lot safer with it. My wife has dementia and I got it near her bed. The only thing I have to do is to push the number and LifeStation gets the police or the rescue squad. My wife didn't feel good one day so we wanted the rescue squad. I pushed the button and they were here in 15 minutes. They took her to the hospital and she was admitted for a couple of days. But the rescue squad was on the spot. They are number one and they did a good job so we’re in good shape.
We’re so happy you enjoy having the LifeStation system, Bobby! Thank you for your review!
Reviewed Jan. 6, 2018
I’m living by myself now. My daughters insisted that I needed something and signed me up with LifeStation. I don’t pay attention to it, but I know it’s there if I need it and my daughters worry less. I've had the device for three years. I usually test it out around the first of the month and it has been all right. Their response time isn't too long. They come in and want to know what they can do. I wear the device on a necklace and keep it on even at night. I'm satisfied with it.
Fenton, we’re glad you found our service to be fast and reliable! Thank you for sharing your thoughts with us!
Reviewed Jan. 6, 2018
My left leg and my spines are very crippled and I feel better having LifeStation. I have the LifeStation machine near my bed and I wear the necklace. I would recommend it. And if a person has an emergency, he could press the button to have somebody help him.
Thanks for the review, Ines!
Reviewed Jan. 5, 2018
We've tested our LifeStation a couple times and we always get a response. There's never been any issue and my wife has never complained about it. I feel better that she has it when I have to leave her.
Thanks for the review, Bill!
Reviewed Jan. 5, 2018
My mother was 93 years old and at that time, I didn’t feel that she should be alone without something. The LifeStation team always called me when my mother used her device, which wasn’t very often. I would recommend it.
We appreciate your recommendation of our service to others, Kay!
Reviewed Jan. 5, 2018
Everything has been okay with LifeStation so far. Every now and then I check it and they ask me what's going on. They are courteous and helpful and everything is under control. LifeStation is wonderful. I'm 92 years old and living alone, and LifeStation is definitely the only thing to have when living alone and up to an age.
We’re so happy you enjoy having the LifeStation system, Marilyn! Thank you for your review!
Reviewed Jan. 5, 2018
I had two strokes and I have a cyst that needs surgery. And I live alone, so my doctor recommended the LifeStation to me in case something happens. LifeStation has been very good. They gave me something I wear on my neck. And I have it on my neck all the time, so it’s there if I need it. I call them once a month to check in and tell them I’m okay. They’re good and they answer right away. They gave me a machine, and one time when I called them, it wasn’t working. So, I called them, and they wanted me to push the button and restart it. I wasn't feeling well and I had to look at it to restart it. But other than that, when I've called them, everything has been okay. I’m satisfied with LifeStation. I would recommend it to anybody because I am very comfortable with it.
We’re so glad you’re satisfied with our service, Therese! Thanks for the review!
Reviewed Jan. 5, 2018
I’ve been with LifeStation for about three years. I live by myself and I have a lot of illnesses. I also have a heart problem and I’m on a nebulizer. Now, I just had a surgery. They quickly answer when I push the button and even when I'm sleeping and I accidentally push it, they still respond. It is good that they are alert. I have been having problems falling in the bathtub and when I called them, they made sure they could hear me through the bathroom and bedroom because the LifeStation telephone cord itself is between the living room and the kitchen. Also, there was one situation when I passed out, they responded and it was not a long time that the ambulance came. We have in the apartment a blinking light that the neighbor sees if it means an emergency, but having LifeStation is better. I can push the button in an emergency and if I don't respond, they will call an ambulance right away. I’m glad that I have it and I would recommend it to others.
We’re so happy you enjoy having the LifeStation system, Marissa! Thank you for your review!
Reviewed Jan. 5, 2018
Carl is 94 years old and sometimes, he's home by himself. He also falls sometimes and needs assistance. He saw an advertisement for LifeStation and he liked what he saw, so he decided to get it. He's confident that in case something happened, he could just mash the button which he's a fan of.
We’re glad that having the LifeStation system could give you greater peace of mind, Glenda! Thanks for the review!
Reviewed Jan. 5, 2018
LifeStation is great. A couple of weeks ago I didn't know my LifeStation wasn't working. I forget to check it every month and they called me up last Saturday, in the morning, to let me know that there was no connection to my phone. It looks like they checked it on a Friday night. come to find out, they'll be going to send me a new machine and all 'cause I thought nothing was wrong with my phone 'cause I've been using my phone.
But, I called Spectrum and they came to check me out and it was nothing wrong with one of my mobile phones. So I hurried up and called them and yell up that LifeStation and cancel that machine because there was no use for them to send it out because there was nothing wrong with mine. They tried everything they could to get it working but they couldn't get it working. I told them what was wrong was one of my phones was bad. They were on the ball and they were so nice about it. So they canceled and everything's fine now. But when I would put it back where you charge up the phone, it wasn't getting charged, and that was the problem. However, they had resolved it even before the first phone call and they handled it very well.
Once, I was on the couch and I got up and my legs gave out on me. I pressed the button and immediately they called me and the ambulance was in in five minutes and I was on the way to the hospital. I live by myself and I have a cat. But I live by myself and I only have one child, it's my son. But, I don't bother him too much 'cause he's got a business. So, if it were not for the life alert button I would probably be in a nursing home right now. I'm trying my hardest to stay home. I highly recommend them to everybody I talked to. I've been set-up with them for three years now. They're kind and considerate on the phone and it's a go.
Ramona, thank you so much for sharing your story with us! We’re glad you found the LifeStation Customer Service staff to be helpful when you had connection issues, and that we were able to quickly get you emergency help when you needed it! At LifeStation, we want out customers to be able to stay in their homes as long as they want without fear of falling. Thanks for the review!
Reviewed Jan. 4, 2018
I have a LifeStation, and it’s okay. They sent me a bracelet, and I’m able to wear it all the time. But the time piece part of it was broken, so I just keep it in my bed. I was falling, and now that I have the LifeStation, I am more confident. My blood sugar dropped, and I had to use the button before. So, they came and they took me to the hospital.
Thank you, Marie for your feedback. We are glad we were able to speak with you. As discussed, a new wristband help button will be sent out as soon as possible. Please contact our 24/7 customer service line at 800.998.2400 when it arrives. -Terry
Reviewed Jan. 4, 2018
I’ve been fine with LifeStation. I’ve fallen down a few times. One time, I was here by myself and I fell down and I couldn’t get up so I got this medical alert device. My husband fell and we used it. They called the ambulance for us and they came right away. I feel better having LifeStation because I’m here alone. My husband is still in the hospital now. We’re happy with the program. It’s just nice to know that you just can push that button that’s around your neck or wherever you have it. I’d recommend them. I’m expecting to get a new one because one of them has a low battery. They said that they were going to send me a new one, but I haven't gotten it yet.
We’re so glad that both you and your husband enjoy having the LifeStation service, Sharon! Thanks for the review!
Reviewed Jan. 4, 2018
I used another medical alert service and LifeStation was a lot cheaper. The one I had was $40 and LifeStation was $20 - a big difference. However, the button on the remote is very sensitive. It’s quite high and unfortunately, my cats get up on the shelf and sometimes step on it and I hear “Emergency! Emergency!”. I don’t understand why when I hit that button that thing yells “Emergency!” in my house because nobody can hear it but me. I have to run and stop it. But they ask if I'm okay and I tell them not to worry.
I had fallen on the porch, and I couldn’t get up. I called LifeStation and they came. They asked me if I was hurt and if I wanted to go to the hospital. I didn’t hit my head or anything on that order so I was okay. But one time, I was put on hold, and I was waiting for the fire department to get here to come pick me up. Finally, the rep came back. I didn’t know why she thought she could put me on hold, but she did. But I didn’t have to worry about somebody being there to take care of me because I did all the calling beforehand so it worked out all right. I have people on my list to get a call. If I call emergency, LifeStation will call the people to get over here quickly.
Eileen, thank you for taking the time to write a review. We understand that accidental activations can sometimes be a nuisance, but it’s also a great opportunity to confirm your device is working properly. Feel free to contact our 24/7 customer service line at 800.998.2400.
Reviewed Jan. 4, 2018
I had a customer that had dialysis who was happy with LifeStation so I called them. We got the LifeStation device for my mother to be on the safe side if something worse happens and it works. We called them to check on it to test it. I have spoken with somebody at customer service twice and my interactions with them were good. My mother broke a hip one time and fell a couple of times away from the base station but EMS was alerted so LifeStation did what it's supposed to do.
We’re glad that having the LifeStation system could give you greater peace of mind, Mark! Thanks for the review!
Reviewed Jan. 4, 2018
When I hit the LifeStation button accidentally, they come on and we talk. I'd tell friends that if they’re living alone, LifeStation a good connection to people.
Thanks for the review, Doris!
Reviewed Jan. 4, 2018
My wife and her daughter were wanting me to get a medical alert device because I had retired from Lufkin Industries. We tried with a lot and the first one we got didn't have the GPS but LifeStation's medical alert device has one. The device is doing fine and I have more sense of security because if something happens all I have to do is push the button to get help. When I accidentally pushed the button they answered quickly. But I would like to find out if there's a DC charger for this. I called one time and one of the reps whom I talked with said that she would look into it but she never got back with me.
Reviewed Jan. 3, 2018
I was researching different brands and types of products that were out there, and LifeStation seemed to be the one most suited to me and seemed to be the better one of the bunch. When I buy a product, I always try to look at customer reviews. I googled if there were a lot of complaints on LifeStation and Life Alert. And I found a lot of complaints on Life Alert as far as getting contracts. And it was almost to the point of harassment, that even after the people that had used the product had passed away and there was still part of a bill left, they would still call up the family and demand payment. But with LifeStation, they didn’t require a contract and it could be cancelled anytime. I’ve been using it for a couple few years now, and it’s worked great. I'm staying at my friend's house and somebody else lives in here with me, but they work and being disabled, I’m not really ambulatory so it’s scary. LifeStation gives me an incredible peace of mind.
I needed some assistance where I had needed the fire department to help me down. It was always a little easier for me to go up the stairs, but as my arthritis had gotten worse over the years, I ended up moving downstairs. I couldn’t really use the stairs and I had to get up a short flight of stairs. I barely made it up and couldn't get down. I wrecked myself going up and had broken my pinky finger. I was stuck up there so I had to use the LifeStation to call and ask for assistance, and they were great. Within minutes, they had a fire department there, and they were wonderful in assisting me. Things worked out very well.
I was told that I'm supposed to test the button every month but I do it every couple of months. I wear it around my neck because it leaves a mark on my wrist. It was bothering my skin and I was getting a rash. It’s very convenient to wear and the only little issue I have is that my cat likes to hop up right on my chest. And a couple of occasions, she stepped on the button. It’s a little embarrassing when it goes off and they check in on me. I would and have recommend it to my friends.
Michael, thank you for sharing your thoughts with us! We’re so glad you enjoy having the LifeStation system, and that we were able to get you help when you needed it. It’s great that you did your research before buying an Emergency Alert Device, and saw that LifeStation offers a fantastic service at a better price to competitors with no contracts. Thanks for the review!
Reviewed Jan. 3, 2018
We have LifeStation medical alert for several years now. I’m 82 and my wife's 85 so we thought we needed one. She has hit it a couple of times accidentally which has set off the alarm because it’s easy to hit it on something while doing housework. There was also one time when I was in the bathroom and then all of a sudden, I heard a noise outside and it was the fire department. We never figured out how they got alerted, but it was one of those times that maybe, she pushed it and didn't know. We’ve also done some testing, then for some reason, the other machine broke down. We had to have it replaced so we called on it, and at the time we were having a party, my future son in law who's pretty sharp in electronics, got on the phone and did some adjustments. But LifeStation did send a new machine. All of these things are not really simple to set up, but at least ours is working now.
I always carry mine except when I’m in the shower or doing my exercise because it’s not too good to have a chain around my neck while doing so. I have it right beside me, but they are somewhat a nuisance. When they came out with new buttons, they changed the size so it’s not usable in places like the old one was. Also, the watch strap, with an expansion strap, cannot be connected to where before it could be. Another problem is that my wife wants to use the bracelet. She was able to attach the old button to a watch strap because she didn’t like the Velcro. But they replaced it and she can’t use the watch strap anymore, so she has to use the Velcro again.
It would be nice to have one that we would be able to use outside and we didn’t have to carry something around in our pockets. My wife got severe back problem and couldn't really see ahead of her. But she goes out to the grocery store as long as they have a mobility cart so we'd be interested in having one. Also having an expansion band is another thing they should consider since it doesn't cost much to get those. But overall we’ve had a good experience with LifeStation at this point.
Thank you, Joseph for your feedback. We are glad we were able to speak with you. Be sure to give us a call when you are ready to upgrade to our Mobile GPS device at an affordable rate. We’re glad that you’re a part of our LifeStation family. -Shelly
Reviewed Jan. 3, 2018
My wife and I have been with LifeStation for five years. She is handicapped and in a wheel walker, while I've had a stroke and my balance is bad. The device has always worked good and we’ve used it twice. Since having LifeStation, there's less of a concern about what we can do when one of us is here alone.
We’re glad that having the LifeStation system could give you greater peace of mind, Osmond! Thanks for the review!
Reviewed Jan. 3, 2018
My sister researched and found that LifeStation is the best, so we signed up and got their device. We like the service that they provide and their attitude has been excellent anytime I talk to them.
We’re glad that having the LifeStation system could give you greater peace of mind, Cynthia! Thanks for the review!
Reviewed Jan. 3, 2018
My stepdad passed away so my mother lives alone now. I live a couple of hours away and so is my sister so we had to rely on somebody if my mother should fall and couldn't get up. With LifeStation's medical alert device around her neck it has been great. My mother had used her LifeStation twice and in both times they were real quick to respond. It's worth it and I'd recommend it to my friends. If something happens it's just a matter of pushing the button and you can't get any faster response than that especially if you can't get to a phone and dial 911.
We’re so happy you enjoy having the LifeStation system, Hal! Thank you for your review!
Reviewed Jan. 3, 2018
I had heart trouble and I have inconsolable angina. I’m wearing the LifeStation device on my arm and I’ve been doing pretty good. A long time ago, I had to press the button when I first started having angina. I don’t ever think about the LifeStation device unless I have a spell of that angina. If I have some hurting in my chest, I take a tablet and put one under my tongue, and it helps stop it. LifeStation works as it helps me to stay calm and I would recommend it if anybody had angina and needed something.
We’re so happy you enjoy having the LifeStation system, Lily! Thank you for your review!
Reviewed Jan. 3, 2018
My wife fell and we wanted a medical alert device after that. We have had LifeStation for three years. It helped us when my wife had a stroke. I was able to push the button and the ambulance was here a very, very short time. We had a problem with the battery but it was straightened out. They sent a replacement fairly quick. Our experience with LifeStation has been very good.
James, we’re so glad that having LifeStation can bring you and your wife greater peace of mind. Thank you for the review!
Reviewed Jan. 2, 2018
My mother-in-law was living alone and fell. She feels a little more independent since using LifeStation and her experience with them has been great. She wears the device around her neck and it doesn’t bother her. She tried it one time when she fell out in her yard but she couldn’t reach it because it was wrapped around something that she couldn’t get it. Other than that, she likes it and everybody at LifeStation is great there when we have to call them.
Casey, we’re so glad that having LifeStation could help your mother-in-law feel more independent! Thanks for the review!
Reviewed Jan. 2, 2018
I live alone and my daughter felt I should have a medical alert. And now I have LifeStation and it works. It's nice to know it's there if I need it. I'm doing well with everything and I'm satisfied with it.
We’re glad that having the LifeStation system could give you greater peace of mind, Audrey! Thanks for the review!
Reviewed Jan. 2, 2018
My husband has had four strokes and the last time, he fell and I couldn't get him up. When I got home, LifeStation was sent to us and we appreciated it. He wears it around his neck when it is hot. We've had it for a year now, but I call 911 too and I have a nurse I can call in case I need one so we’re doing okay. The LifeStation team was nice and they explained it well. They have been so wonderful and they were so good to call. It's so comforting to know I've got help out there if I need it. I would recommend them to anybody.
We’re so glad you’re satisfied with our service, Judith! Thanks for the review!
Reviewed Jan. 2, 2018
I don't like being hooked up to the electric system so I'm not too enamored with my LifeStation. I had a problem recently when I've had power outages. I recently had a couple of houses built behind my property and they had to cut the electricity off while they put some new poles in and wire those houses up. So for three or four hours, I had no way of contacting anybody if anything happened to me. It's kind of ridiculous. The system is not applicable to me because I've got no response when the electricity goes out. I'm going to go with one that doesn't require electricity. Some of them deal with GPS and they're not even hooked up to the grid.
Thank you, Hazel for your feedback. We recently tried to reach out to you to discuss your console functionality. Please contact our 24/7 customer service line at 800.998.2400. -Mark
Reviewed Jan. 2, 2018
I’m 84, and my kids thought I should have a medical alert device. A friend then recommended LifeStation to me. When I have to get down the basement, I put it around my neck. I keep it right by my bed, on my table lamp, every night in case I need it the night too, but so far I haven't had to. My power went out once a couple of years ago, and they called my son. I was having new siding put on my house and the carpenter hit a button, but it came back on shortly. Since having it, I feel safer. I'd recommend them.
Thanks for the review, Ida! We’re glad that having LifeStation helped you to feel safer!
Reviewed Jan. 2, 2018
The Lifestation button is comfortable to use. I fall often. I have terrible diseases that make one run out of air and faint. Numerous times I've used the help button. I called several times ‘cause I fall out of bed. I instructed, “Don’t take me to the hospital.” I was fine and just wanted a hand up when I fell on the floor. I feel bad burn on my head, but I pull myself up and got to the chair in the dining room. I was able to be up on one knee but I couldn’t pull the other knee up after I called.
I fell one day in the bathroom in the middle of afternoon. I wasn’t in position and missed. I had to go to another room myself, but I could not get up. I thought I had to be there all night, wet on the floor. Thank God my son stopped by and helped me get up. When I called later that night, it went through from the bathroom. Why didn’t it go through in the afternoon? I have no idea.
Also, I pushed the button as they told me to but I couldn’t stop the noise on the phone. I can’t go to sleep. I’m handicapped and my hands shiver. I also don’t have a screwdriver for the panel, and I couldn’t take the batteries out. It also took about five minutes to get upstairs via stairlift to reset the alarm but I couldn’t do it. I said, “Could someone please come out?" And they told me, “No.” Nobody came out to fix the alarm or take the batteries out. I had to hide one of the phones downstairs under pillow so I wouldn’t hear it going off. I also had to go to a neighbor and someone got the batteries out. If I ever need service, I can always get it, but I’ve canceled them in.
Debbie, thank you for taking the time to write a review. We're glad we were able to speak with you and hear that your happy with your Mobile GPS device. Feel free to contact our 24/7 customer service line at 800.998.2400 with any questions or concerns. -Trish
Reviewed Jan. 1, 2018
I was getting a dinner together for a bunch of people because we were going to go see my grandchild in a play. I don’t even remember coming to the living room but I was in a coma for months. So in order to be assured we thought it would be good idea to have the LifeStation. My son-in-law then got it for me. I had my LifeStation on one day when I was outside because that’s what I’m afraid of, falling outside and I didn’t know I bumped it. Next thing I know the ambulance is here and they charged me so I don’t wear it anymore. In fact I was just calling to see about getting an address to send it back so that they are not charging my insurance anymore. But I would recommend LifeStation. Every time I push the button they have replied right away. It isn’t like you have to just wait and wait for them to get back to you. And some lady has a device that wouldn’t monitor her outside and I had to tell her, “The one I have, LifeStation, does monitor you outside.” And I told her of my experiences.
Thank you, Edith for sharing your story with us. We’re glad we were able to speak with you in regards to your account. Remember, we do not charge anything extra to send out emergency assistance . We appreciate your recommendation of our service to others. -Lori
Reviewed Jan. 1, 2018
I’m going to be 90 years old next month and I live alone. And although I’m perfectly capable of taking care of myself, I wanted to have a medical alert device for security. I had one in the town that I lived in before. I called Kaiser to find out if they had any that they recommended. They listed three and I chose to call LifeStation.
My device is working and everything is fine. But I've accidentally pushed it several times which is so irritating. It takes a while after they say, “Emergency, emergency” several times before a rep finally comes on and asks if I need any help. The only thing is when they come on with this “emergency, emergency” thing, it’s so loud that you can hear it out in the hall. I’m in a condominium. I asked LifeStation about this but they couldn’t turn that down a little. It needs to be that way so it goes throughout the house. One time too my machine broke down and I knew something was wrong with the box. I called LifeStation and they sent me a new machine. It had to come through the mail so that took a little while. But they attended to that right away which was nice. Overall, I’ve been satisfied and I’d recommend LifeStation.
Patricia, we’re so glad that you’re happy with the LifeStation service, and that you’ve always found our responses to be quick. You’re right, our EMERGENCY notification is loud, but with good reason. If you press your help button during an emergency, this signal can let you know that help is on the way from wherever you are in the house, it may also notify neighbors or others that you may need assistance as well. We’re so glad Kaiser recommended LifeStation to you, and that having the service could help you to feel more secure.
Reviewed Jan. 1, 2018
I’m 92 years old and my children wanted me to have LifeStation so I got it but it would be a good idea to have the people who sell these things over the telephone to explain a bit what happens if I do fall down and hit my head. We had a battery burnout one time and we got it replaced. The device hangs from my neck and is always bobbing in front of me and the one on my wrist is so big, it’s in my way so I won’t even wear it. So I just put the device on my table nearby so if I have to have it in any way I could reach it that way if I’m lucid enough to do it. If the person feels like they’re going to fall down or had fallen down then they should have LifeStation. I’m satisfied that it’s there.
We’re so glad that having LifeStation has helped you to feel more secure, Antoina! Thank you for sharing your thoughts with us!
Reviewed Jan. 1, 2018
I’m 88 and I live alone way out here in the country. I have a lot of trouble with arthritis and it’s hard for me to walk so I have LifeStation. It’s nice that I got it in case I fall. If I need help I can get it right away and I feel better about that. I feel more secure that I have it. I certainly would recommend it especially to somebody that’s old like me that lives by themselves.
We’re so glad that having LifeStation has helped you to feel more secure, Allabee! Thank you for sharing your thoughts with us!
Reviewed Jan. 1, 2018
LifeStation was recommended through my medical insurance. I came home from the hospital and the device came with me. I keep it close by so at least I can try to crawl to it if I should fall. One time, I had a false alarm. I had the device on the tray of my rollator. I put down a plate with some apple and the plate must have touched the device. LifeStation's response was very quick and the fire department arrived. Even my POA lady from the Senior Service showed up so that worked out good. However, I didn’t hear the response coming out of the receiver as it was in another room where I don't spend most of my time. But overall, I would recommend LifeStation. I’m glad that it has been a positive experience except for device's button being so sensitive.
We’re so happy you enjoy having the LifeStation system, Martha! Thank you for your review!
Reviewed Jan. 1, 2018
I feel a lot safer going out with my LifeStation. The two times I've had to use it they've responded promptly and politely. I have it in my big satchel so that when I have a problem, I can punch it and there would be someone who would know exactly where I am to come and bail me out. When I installed it, I messed with the instructions and had it wired to what I thought was proper. I hooked it up through a unit that turns on and off by six different switches and it wouldn't work out. I had to put it to a plug in and just plugged it into the wall, which was a mistake. Their team politely let me know that I had done wrong. And right now, it's disconnected because I'm moving.
We’re so happy you enjoy having the LifeStation system, Ward! Thank you for your review!
Reviewed Jan. 1, 2018
We’ve had LifeStation for about two years and since using them, we’re much more confident. We’ve used the button about three times. My husband and I both fell and broke our hips and their response was immediate. The people on the phone were very good.
J, thank you so much for taking the time to write a review. We’re so glad that having LifeStation has made you and your husband more confident and that we could help you when you fell.
Reviewed Dec. 31, 2017
I’m home alone in the summertime, and I’m afraid of falling and not being able to get to the phone. I have the LifeStation and I am very happy with it. Anytime I called them to verify if my service is working, they’ve been very polite and very helpful.
Joyce, we understand the idea of falling when no one is home and being unable to get help is a scary thought, so we’re so glad that having LifeStation could ease your worries! Thanks for the review!
Reviewed Dec. 31, 2017
The security of having LifeStation makes me feel more comfortable being alone. If I get sick or something happens and I needed help, having it is nice. The current goes off from time to time. It would make a noise and it would stop or I would stop it. When the current comes back on, it would be back in a working condition. I have had it for two years and would sometimes talk my friends into getting one. I wear it around my neck when I'm here at home night and day. However, I take it off when I go out with someone and get dressed.
Rebecca, we’re so glad that you enjoy having the LifeStation system and that having it could help you to feel more secure. It’s great that you tell your friends about us, and we appreciate you recommendation of our service to others.
Reviewed Dec. 31, 2017
The LifeStation is my mom's first medical alert device. I’m her caretaker and I work at night so I'm here during the day. But there's a safety issue in instances like if I run out to the store. My mom had a stroke, she walks with a walker and sometimes she can’t hold herself up or misjudges things. There was one time where she went to sit down in her chair, missed it and she went to the floor. She wasn’t close enough to the chair but she thought she was closer. Luckily, there was a family member home.
We've had the LifeStation for about three years. The main station is in the living room and only works there. If the button goes off and they call from the box in the living room, my mom can’t hear them and they can’t hear her talk from the living room either when she’s in her bedroom. It’s kind of awkward. In the event of an accident, she'd panic and worry about trying to make it from her bedroom out to the living room. The reps would ask her on the LifeStation if she's okay. She wouldn't hear them and they wouldn't hear her from her bedroom. They would call on the house phone then they’d send the police. I can move the speaker into her bedroom but how about when she’s in the living room? We live in a mobile home and a friend of my mother’s lives in a regular house and she had different equipment similar to the LifeStation. Hers worked all over the house and she was surprised that ours didn’t.
Also, I had the regular button and I upgraded it to one that registers a fall so I’m paying more. I thought this one would help more if my mom can't press the button. My concern, however, is the falling part where the device is supposed to activate when she falls but it doesn’t even work. My mom's losing strength in her leg and if she goes to the floor and the button doesn’t go off, why am I paying more for that? I’m better off just with the original button that she can squeeze to get help. My mom probably fell about three times in the last year or two, and the device didn’t go off. But there were times when it went off several times by accident. One time though, we had to take her to the hospital and we pressed the button on purpose because it was faster than calling the police. Overall, the LifeSattion is good if you're able to push the button if you need help.
Reviewed Dec. 31, 2017
I have a couple of nieces that kind of look out after me. They thought I needed an alert device because I'm 93 years old now. I'm very satisfied with LifeStation. The social nurse at Kaizer called me and she asked me to test it. And then when my nieces put it in, they had me test it. I had gone to Kaizer before and I went to different doctors. They gave me a wrong medication and it caused a lot of itch. So, I call the emergency because of that. I'm hard of hearing and the LifeStation's rep's voice was kind of crack and had a funny sound to it. I didn't understand the voice and I needed to go to the doctor at that particular time. But they responded soon enough. It's good to have around. I'm very pleased with it. It gives a feeling of security but I try not to need it. I don't want to fall down and hurt myself.
Margie, we’re so glad you’ve enjoyed having the LifeStation system and that it’s made you feel more secure. Thank you so much for sharing your thoughts with us!
Reviewed Dec. 31, 2017
My niece in Ohio checked medical alert device providers and LifeStation sounded like it was the right one. My nephew checked other providers where they could give you something you could bring away from the house but you need it connected to the cellphone. I don't want my cell phone ringing all the time and I use it for emergencies.
They told me that my battery was low and they sent me a new device to hang around my neck so, I've got both for the neck and the wristband. I had a problem with the device for the neck so, I put the new one and they told me to throw the other one away which I did and it was in the other room. What they didn't tell me was I should throw it more than 500 yards from the house. I've got somebody telling me all noon and night when I'm sleeping that I need to call them. The next time it happened, I had it more than 500 yards from the house and they said that I should wrap it in aluminum foil before I throw it away. They didn't tell me everything I should know about it. Other than that, I've been satisfied with LifeStation.
Reviewed Dec. 31, 2017
Having a LifeStation is all right, and it's something I have if I need it.
Thanks for the review, Betty!
Reviewed Dec. 31, 2017
I've been diagnosed with syncope, so I got the LifeStation and it’s working fine. I’ve used the button twice and the response was quick. Also, their representatives have been very nice when they come. Everything has been good with them.
We’re so happy you enjoy having the LifeStation system, Marilyn! Thank you for your review!
Reviewed Dec. 30, 2017
I've had nothing but good luck with LifeStation. I'm 81 and I have congested heart failure, kidney failure and bad diabetes. It’s hard for me to get around so I'm at the point where there's nothing more that can be done for me. If I go down I need LifeStation to help back it up because I'm here all alone. I fell in my kitchen a couple of weeks ago and LifeStation was on red alert. I live in a small town and all the responders were working. One of my emergency contacts when I push the button is my neighbor. He came over and he also called his neighbor and they got me up off the floor. Since using LifeStation I don't have the concerns that I had and wondering if I could get to the phone. I told my friends what LifeStation has done for me. My daughter lives a couple houses over but she works and my son is only here with me part-time so it’s a relief for them to know that I've got that backup.
We’re so happy you enjoy having the LifeStation system, Violet! Thank you for your review!
Reviewed Dec. 30, 2017
I've had my LifeStation for five years and I've never had to do anything with it. It's hanging on the doorknob. The machine went out a couple of years ago. The light kept blinking. It beeped and I kept calling them. It took a while to get a new one but they finally sent it. It wasn't the greatest experience at that point. The device shows up on my bill and I pay it. It didn't cost too much but if I'm not using it, it might be too much. However, I'm glad to have it since I'm 92. Since I'm alone, it is good idea to have it. A lot of my friends have it as well. I figured insurance is insurance and I probably need it more now than I did a few years ago.
We’re glad that having the LifeStation system could give you greater peace of mind, Jeanette! Thanks for the review!
Reviewed Dec. 30, 2017
My son gave me my LifeStation device, and I’ve had it for several years. I’m glad I got it. I'd recommend it and I'd tell my friends that it could make them feel safer.
Thanks for the review, Roxanne!
Reviewed Dec. 30, 2017
Somebody came and set up a LifeStation for my mom and it worked for her to have one. She had it for three years and when the button was pushed accidentally, the reps did a good job in answering back. They were very caring and nice. But someone told my mom that she needed to send it back and she did. They weren’t going to pay for it anymore and my mom couldn’t afford to pay for it either.
Reviewed Dec. 30, 2017
I wear my LifeStation all the time in the daytime and at night, I hang it on the spindle on my bed so I can easily reach it. It's comfortable when I'm wearing it and I don't even realize I have it on. But I had a false alarm when I first got it. I was in bed and I had it on for the first time in bed and the cord was wrung by my neck. I took it off and shoved it under my pillow. I was sleeping upstairs, my stairs were carpeted, and I didn't have my hearing aids on. Then I felt a tap on my shoulder and I rolled over and there stood three of the nicest looking EMS guys you'd want to see. They asked if I was all right and I said, "Uh-oh, I turned the button on when I put it under the pillow." They had to do a forced entry and they had the police with them. They said, "We knocked down every window and every door trying to rouse you." I said that I didn't have my hearing aids in so I wouldn't hear them.
With LifeStation, I'm able to get around my home very well with a cane. I do have a walker but it's kind of awkward to use around my furniture. The only thing I have against the alert button is I can't talk on it outside. I was outside the last time I fell and I kept on pushing the button. Eventually one of our young police ladies came up my driveway. The EMS was already there, but they didn't know where I was. But if I'm in the house, I could talk into it and it doesn't have to be up by my face. I'm very satisfied with LifeStation and I think it is a wonderful invention.
Katherine, thank you for the review! We’re glad you’re enjoying the LifeStation system and have found our Help button to be comfortable. Don’t worry, we are always happy to check up on you to make sure you’re okay, even if it is a false alarm.
Reviewed Dec. 30, 2017
I haven't used my LifeStation much, but I do enjoy it and I feel comfortable with it. I like the idea that I have it with me in the car or at home. Before this one, I had two different ones - one for in the house, and the other one for out in the car. I had to get two different ones. They came out with this one, which is good anywhere, so I changed. In the other one I had they really helped me out a couple of years ago when I was in some kind of an accident between 95 North and South on Thanksgiving Day. If it wasn’t for that, I don't know what I would have done 'cause nobody would have seen me stuck in the gulley.
Between the two, this one happens to go down real deep and nice. I went right across the street and down into that gulley, and up in the air and down again. And nobody would have seen me 'cause it was snowing, but it saved my life. I have no complaints at all. And I do tell a lot of people about how great it is, and I try to talk my girlfriend to get one too. I would recommend it to anybody.
Rose, we’re so glad that the LifeStation system was able to get you help when you had your accident. Thank you so much for taking the time to share your thoughts with us and continuing to be a loyal customer. We appreciate your recommendation of our service to others.
Reviewed Dec. 30, 2017
I was in the hospital for five months and my sister came across LifeStation. It would be good for me to have the device in case I’m left alone and got hurt. I feel better when I have the device on. A while ago, I got hurt. They responded quickly and they sent an ambulance over to me. They also told me to stay on the line with them and that made me feel comfortable. I’d recommend LifeStation. Every time I needed them, they’ve been right there answering and they always call me by my first name. They're also very attentive.
We’re so happy you enjoy having the LifeStation system, Tracey! Thank you for your review!
Reviewed Dec. 29, 2017
I've had LifeStation for three years now. I wear it on my arm like a watch and I never take it off. I wear it when I take a shower and when I go to the pool all the time. I have accidentally pushed the button a couple of times. They called me right away and they were nice.
John, thank you for taking the time to write a review! We’re so glad you wear your Help Button all the time, as the bathroom is a common place for falls. We’re glad that you found our response to be quick and pleasant whenever you’ve pressed your Help Button.
Reviewed Dec. 29, 2017
I had some back surgery and my son was concerned because I live alone and so he got the LifeStation for me in 2014. I have it on a cord that runs on my walker. When my son installed it and was testing it, it called them and their customer service was fine. I set it off one time but it was an accident and it seems to me that it took them quite long to respond. But if I have an accident I would forget that it was there and that’s the trouble with something that’s around for a long time so they should try to think of some way to periodically remind the owner that they have it and it’s there should they have an accident or illness. Other than that I'm satisfied with them and it's good for anyone who is living alone to have something like that to use.
Reviewed Dec. 29, 2017
I’m partially disabled and I fall a lot. And since I’m by myself, I looked for a medical alert. It was four years ago when I signed up with LifeStation and I got a discount rate by being with Kaiser. The LifeStation agents were always very nice. I use the button when I want to check to make sure the device is working right. Their response took less than five minutes to answer the phone but it was a little longer than I would like. Still, LifeStation is excellent. However, I'm looking into getting one that’s good anywhere besides the house because I’m a little bit concerned that I wouldn’t be able to get to my cell phone if I’m in my car.
Reviewed Dec. 29, 2017
I am living alone and at one period, I was falling rather frequently and unable to get up. When I first got the service, I got it without any emergencies, because my children were concerned about my living alone and when I had a crisis, it would help me, and it worked, but the replacement has been absolutely a mess. What happened was the battery was out, the old one functioned adequately, but apparently the battery had failed and they had to replace it. The replacement hasn’t worked and is still waiting to be replaced. Who knows when there’s going to be an emergency. Some people are confronted with the problem on a regular basis. One time, I fell but with difficulty, I was able to pick myself up but I could not have gotten any help if I were helpless and LifeStation cost me $250.
Thank you, Melvin for your feedback. We're glad we were able to speak with you in regards to the upgraded wireless system you recently received. Feel free to contact our 24/7 customer service line at 800.998.2400 with any questions or concerns. -Porsha
Reviewed Dec. 29, 2017
LifeStation’s price made me decide to go with them and I’ve been very satisfied with my experience. One night in the middle of the night, I didn’t realize I used it and their team ended up calling my responders and asked if I was okay. Using LifeStation made my family a lot happier.
We’re glad that having the LifeStation system could give you greater peace of mind, Connie! Thanks for the review!
Reviewed Dec. 29, 2017
I have a back sore and I can't walk so much so I walk with a cane. If I go out, I have to go with my son or my daughter who would help me. My son got me a LifeStation and I wear it around my neck. He pays for it and he feels more safe about me having it. If something happens, then I can press the button. Any time that we have used the alert button, we get a response and people are always friendly, clear and direct to the point. So, we've had a good experience.
Angela, we’re so happy with the LifeStation service and that it could help give your family greater peace of mind! Thank you so much for the review!
Reviewed Dec. 29, 2017
LifeStation is a nice device and my husband and I appreciate it. The other one we had was just local and it was only good for the house, but LifeStation is great because we can use it when we go out. However, I am not used to the fact that it's more sensitive than the other one that we had. I've put it on more than I would with the other one. I sat down on the bed and it seemed like a fall, and so LifeStation called. And also, when I bent over and I pushed it against the counter, it was set off.
We have not had to use it for an emergency, but we had somebody from LifeStation out because when they called to check it out, they could hear me talk, but I couldn’t hear them. And when she came, she said it was just the atmosphere because it worked fine when she got here. The only problem we have is at night when we go to sleep, we have to put it on the charger. And during that time, we have no coverage from 11:00 at night until 8:00 in the morning. We have to adjust the time we charge it but other than that, it's a great piece of equipment. My husband was showing people how it worked, so he was advertising it.
Thank you for sharing your thoughts with us Dorothy! We’re so glad you enjoy using the LifeStation GPS device that gives you protection wherever you go! Don’t worry, it’s okay if you accidentally set off your Help Button, we’re always happy to check on you and make sure you’re okay. We often recommend keeping the device charging on a bedside table while you sleep if you want to make sure help is still within arms reach. We also have Hallway Buttons that you could set up close to your bedroom if you are concerned about getting help. If you have questions or concerns, call us 24/7 at 800.998.2400 Thank you for taking the time to write a review!
Reviewed Dec. 28, 2017
I fall all the time and the doctor suggested a medical alert device. In my husband's condition he can't pick me up so I have to call LifeStation to pick me up when I fall. We've had very good success with them. It's very easy to use. The only problem is the cord is too long and I can't keep it up so occasionally, I bump it by accident. And then my cat gets on my lap or chest and she likes to set it off. Other than that, I have no problem with it whatsoever and it’s comfortable. It's nice to have it when I fall and they get the ambulance out here right away.
Sometimes they say "This is life alert," a few times too many before they respond but it's not that bad. But in my case if they don't respond right that second I push it, it's too long. But I’ve had good interactions with the reps at LifeStation. They are very polite and very helpful. We have a second caller and they will call them if we tell them to.
We’re glad that having the LifeStation system could give you greater peace of mind, Yvonne! Thanks for the review!
Reviewed Dec. 28, 2017
LifeStation sent the device to me, I plugged it in and it's there in case I need it. If I push the button, they come and they reset it. They do what they're supposed to do and they always answer when I check it. I'm satisfied with my experience and I would recommend LifeStation to a friend if they live alone and they're old.
We’re so glad you’re satisfied with our service, Sandra! Thanks for the review!
Reviewed Dec. 28, 2017
LifeStation's answering system is not as quick as I would like it to be. I have to go through all those emergencies before it even is recorded and then I have to wait for someone to get to the phone. If I were lying on the floor with a broken hip, it would be a long time. I'm changing over to my new console and everything went okay, except that I’m living in a retirement home and I’m depending on other people to get things done. The maintenance guy kept telling me he’d come by and change it out for me, but he didn’t. My grandson was going to come over and do it. But I finally got the maintenance guy in. We took the new console in and everything went okay.
I wear it around my neck but I don’t like the black string that they have for it to be on, so I bought a gold chain and put it on there. When we changed the pendant to the new one, the chain wouldn’t go through it right. My daughter thought she had it fixed, but it fell off my neck. She is looking for a smaller chain that she thinks she can fix it with. I've tested the device and everything was working. I like very much that I could put it in the shower. I would have gone to a different alert system had it not been for that because the shower is one of the main places I need one of those. All in all, I’m okay with the device.
We appreciate your feedback, Fran. The safety of our customers is our #1 priority and we’re constantly working to ensure you get the fastest response. Feel free to contact our 24/7 customer service line at 800.998.2400 if you need further assistance with your necklace.
Reviewed Dec. 28, 2017
I’m subject to falling because of Vertigo and I live alone. My son and his wife ordered LifeStation. They pay it for me. I've got good interaction with the LifeStation team. I used the button once and their response time was very good.
Thanks for the review, Herb!
Reviewed Dec. 28, 2017
I live alone and my son felt it was a little safer for me to have LifeStation. I spoke with someone that signed me up and that went fine. I have the necklace and the bracelet.
Thanks for the review, Carolyn!
Reviewed Dec. 28, 2017
I'm aging and it feels comfortable using LifeStation. It has been with me for quite some time now.
Joy, thank you for the review! We’re so glad you enjoy using the LifeStation system and have been a loyal customer for quite a while!
Reviewed Dec. 27, 2017
I had a heart attack around five years ago. So, my niece and my nephew decided I needed a medical alert device because I live by myself and that's how I ended up getting LifeStation. My niece called and set it up, and did all the talking when the batteries of the receiver that I got in the bedroom went dead. She talked to a lady who said they would send out a new one, so I got it and shipped the other one back about a week ago.
I also have the device around my neck and apparently, I leaned against it when I was out working on my farm tractor. The first responders who live about a mile away were in my yard in about five minutes and wanted to know what was going on, but I didn't know I had pushed it and I was still working. My niece also got an alert where she works so she got on the phone too and I talked to her. Plus, I got a brother and sister-in-law who I've been bugging to get LifeStation. They both said they couldn't afford it, but when my sister-in-law fell down, I told her she could’ve pushed the button if she had one instead of lying on the floor until her husband came in. Overall, the device is working good and LifeStation is excellent.
Leo, it’s great that your niece and nephew were able to help you get set up with the LifeStation system and that you enjoy having LifeStation. Don’t worry, we’re always happy to check on you even if you press your Help Button accidentally. Please have your brother and sister-in-law call us to discuss pricing options so they may have the same emergency protection you do.
Reviewed Dec. 27, 2017
I live alone and I had a kidney transplant, and I wanted to make sure that I could get help if I needed it. I really enjoy my LifeStation device. I test it and the LifeStation team comes on and asks me if I'm okay. They are very on the ball. I broke a hip and was outside, and they heard me and got me help. And I am forever grateful. They're great. I only wish that I could use the device in the car or any place I go.
Malinda, thank you so much for taking the time to write a review! We’re so glad you enjoy having the LifeStation system and that it brings you peace of mind! Good News! We have Mobile GPS units available, for more information call us 24/7 at 877-478-3390.
Reviewed Dec. 27, 2017
I’m old and live by myself, and I figured I needed a medical alert service. I got LifeStation and whenever I talk to their team, their attitude has been fine. I feel 100% better knowing that I have it available.
We’re glad that having the LifeStation system could give you greater peace of mind, Margaret! Thanks for the review!
Reviewed Dec. 27, 2017
I have LifeStation for my brother who is disabled, and it's a very good product. He had a different program for a long time, but I didn't like that at all and then we switched. We live on the same property and when he pushes the button to call me, I just run next door to get him up. The response time is very quick. He has the necklace on, which he likes, and it's always worked. A couple weeks ago, we had to order a new necklace 'cause it had batteries dying. When he fell, it wouldn't work and we didn’t know until we got over there. He was laying down on the floor for an hour and a half. But that was our fault and we got it all straightened out. They're awesome people, every one of them, and we're real happy with the program.
Tammy, we’re happy to hear that you’re happy! We appreciate your loyalty for the past 4 years. We're glad to see that your new help button has been activated and is working properly. Thank you so much for taking the time to write a review. -Joy
Reviewed Dec. 27, 2017
My mother fell and laid on the patio all night the month before I bought the LifeStation. She pushed the button by accident last month and we couldn't figure out which button to push to answer their call back. We didn’t hear them when they called back initially. And then they called us. We called her immediately, got her on the phone, and she was fine. But LifeStation wouldn’t allow us to cancel the ambulance call, so they came anyway. I think my mother was pushing the button on her phone and thinking she was pushing the button that they used with us. It was a mess. But all has been very well when we tested it. When the caretaker arrived at her house, she pushed the button to make sure the machine was working which it was.
I spoke with someone when the accidental call was made. They asked if my mother can talk on the phone and I told them that she was not here and she was at her house. Then they asked if she can call them back. But I told them she can't call their number and she doesn’t even know what she’s doing. They were a little abrupt and said, “Well, this is the way it has to be.” They didn’t give me any recourse or any help really. LifeStation handled the situation in a very ineffective way. I can’t give my mother a number to call because she may or may not get the numbers written down right. And her caretaker wasn’t there at that particular moment.
So now I've got a big ambulance bill that I got to pay because they wouldn’t allow me to cancel it. I haven’t talked to LifeStation yet. If we can’t work out that they can take my word that she’s okay, then we’re going to have to change the set-up because she’s obviously not capable. At this point in time, my mother realized she made a mistake. So, now she’s taking the bracelet off and won’t wear it. But if she’s not going to wear it, there’s no point in paying for it.
Doris, thank you for taking out the time to write a review. The safety of our customers is our #1 priority. We're glad we were able to speak with you and update your mother's account to fit your needs. -Trish
Reviewed Dec. 27, 2017
I have LifeStation and I like it. We got it at the time when my husband was really sick. He passed away last March and I continued using the button. I've tested it and their response time is a few minutes, of which I’m satisfied. My daughter usually calls for me and she’s pleased with the answers.
Thank you so much for taking the time out of your day to write a review, Ingeborg! We’re glad you enjoy having the LifeStation system and the added peace of mind it gives!
Reviewed Dec. 27, 2017
I’m getting old and I was having seizures so I decided to get a medical alert. I’m not getting younger so changes had been a normal thing. There were more risks of falling and of being home alone when something happens so LifeStation is a system that gives me some confidence. We have a good EMT department in this town and they were here shortly and took me to a hospital when I had an emergency. I would have had a problem getting a hold of the hospital without LifeStation. So far, I’m satisfied with my experience. I think it’s too expensive but other than that, it's functional and I have no problems with it. I would only recommend it to a friend who's not having financial problems.
We’re so happy you enjoy having the LifeStation system, Harry! Thank you for your review!
Reviewed Dec. 27, 2017
We have a LifeStation and we were provided with a watch but we wear it as a necklace. It's very good. All our staff person wears it as it is for the people in my company. If there is an emergency, right away we can just call it. If we have a difficult clientele that we may need to call 911, if there's a medical or mental health issues or any emergency, we have it. If they're walking around checking the ground, they feel safe that they can just call rather than push the button and then they have somebody to connect with rather than dialing 911. It's convenient and comfortable, too. Once, we had a medical issue where someone fell and we heard a bang. And then we checked it and a did client fall, so we called it right away. With it, you can actually walk and talk. I recommend.
Yolanda, thanks for the review! We’re glad you enjoy the LifeStation service!
Reviewed Dec. 27, 2017
I’m home by myself sometimes and I started having seizures, and I know I'm going to need the extra help at times if something goes wrong. The team from LifeStation was informational and they’ve been very good. Since using the device, I’m less worried and I feel much better knowing I can get help in the house. I have the device as a necklace and it’s very comfortable. Also, I felt great when the team responded to me when I used the emergency button. But, I’m having a little problem wherein I can’t use the device when I go outside the house, like so many feet from the front porch, and it won’t work when I leave the house. I wish I could take it with me when I go out shopping, to the grocery or a doctor’s appointment. Though I have my family with me and they help me when I needed the extra help. LifeStation is a good product, and it is a good necessity to have in your home and if a person is ailing and living alone. I'm for it 100%.
Reviewed Dec. 27, 2017
I’ve used LifeStation a few times and it’s been fine. I’m 81 and I fall. One time, I fell very hard on my face and my daughter came over. They notified her first. She had them call 911, and I got a trip to the hospital. Also, I sent back my husband’s bracelet after he passed away and everything I’ve discussed with them has worked out fine. However, I like the idea of being able to tell someone what’s going on instead of just notifying them. If somebody broke in, I’d want to tell them instead of find the LifeStation and tell that.
Julie, thank you for sharing your thoughts with us! We’re so glad you’ve had a good experience with LifeStation and that having the LifeStation system has given you greater peace of mind!
Reviewed Dec. 26, 2017
I'm in a wheelchair and if I fall down, I can't get back up. The LifeStation device has been very good when it works. However, the battery kept dying and so, I told them about it. They sent another one, but it was dead again right away. Nevertheless, I feel more secure and it's great how quick they respond. Their customer service is good. They're efficient and they always ask if I want to go to the hospital and get checked out. It's like having an extra person in your house to help you.
Richard, we’re happy to hear that you’re happy! We appreciate your loyalty for the past 3 years. Thank you so much for taking the time to write a review. -Joy
Reviewed Dec. 26, 2017
My daughter and my son-in-law convinced me to get a medical alert device. So far, when I have my device on, I do good with it. Last year, I fell forward and hurt myself and didn't have my LifeStation help button because I didn’t take the time to put it on. And it taught me that I need to wear it so now I'm going to wear it every day.
We’re so happy you enjoy having the LifeStation system, Arthur! Thank you for your review!
Reviewed Dec. 26, 2017
I got LifeStation for my brother in case there was an emergency because he has his own place and, at that time, he was living alone. So, what I was looking for was to have some type of communication or access to him regardless if I was in his place or not. It didn’t matter what time of the day, 24 hours a day, and he knows to press that button. LifeStation helped save my brother's life. One night he was having difficulty and he pressed the button. They then called me in the middle of the night letting me know, “Hey, you know, there might be a problem at your brother’s house.” I went over there, he was having a definite problem. Had he not pressed that button, he would have probably died that day.
When he presses the button it goes to their call center and then I give them the information, whatever it is, that they need for their files. And then, if there’s an emergency, they have all the contact information. So, once the call or the emergency signal is received to them, then they call back the person who actually has the device to verify if there is a problem or not. However, they don’t have the sensors to where if you fall, then they can detect that. Other people have other problems and other different situations to worry, like if someone might get lost or someone might go down in the park and maybe not in the range of the devices at home. Other companies have different devices that go to the cell phone, so they check them that way, but what I did get when I needed it, they delivered. I would definitely refer them.
Jane, we’re so glad that we were able to help your brother get help during his emergency! Good news, we do have Fall Detection and Mobile GPS units available should you be interested in them! You can call us 24/7 at 877-478-3390 for more information! Thanks for the review!
Reviewed Dec. 26, 2017
I fell a few times and I feel better having my LifeStation. It's comfortable and I wear it around my neck. I used the button when I first had the device, and LifeStation's response time was great. I felt secure and okay that they would help me. LifeStation provides good customer service, too.
We’re so glad you’re satisfied with our service, Shirley! Thanks for the review!
Reviewed Dec. 26, 2017
I've had my LifeStation for a couple of years and I'm okay with it. Its use is simplified and it's comfortable to wear. I'm by myself and I'm glad I have it. I'd recommend getting one to anyone who is alone.
Connie, you’re right! The LifeStation system is a great tool for anyone who lives alone! We’re glad you enjoy using the LifeStation system, thank you for the review!
Reviewed Dec. 26, 2017
I’m 89 years old, I have health problems and I live alone. I got a LifeStation, plugged it in and that’s all there is to that. I use the call button around my neck, rather than on the wrist. The two times that I needed it, I didn’t have my call button on so I didn’t get to use it. But since I’ve fallen, I have been more alert to keeping it on so they can come. I talked to them one time when they called to check if the power was still working and if the emergency signal went through, and we did.
Thanks for the review, Aubrey! We’re glad you enjoy having the LifeStation system and that you’ve learned to wear your Help Button at all times.
Reviewed Dec. 25, 2017
I really needed LifeStation since I had four hip replacements and I was living alone. I had an emergency twice and I was able to use the device. I was in the back bathroom and nobody would have heard me. They came right away and treated me very nicely. It saved my life and I couldn't do without it. On the other hand, they used to have a leather band and now, they have a different one and it's hard. They said that it's all they have now and there's nothing I can do. Also, my hand is so small so, I really have a lot of problems but I survived. Other than that, I've been telling several people to get it.
Reviewed Dec. 25, 2017
My mother has a problem breathing so she needed a medical alert service. I saw a device advertised on TV so we called them them but when I got home I went through the internet and found LifeStation. It is about the same stuff but half the price so we signed my mother up. She needed to use it a couple of times and LifeStation has good response time. From the time that they called me to the time that they got there it was probably five to ten minutes. She pushes the button and she gets them to me. I give them the information and I get called right away. I’ve recommended them to a couple of people I know that needs it. I told them that LifeStation will be good for them.
Thanks for the review, Carolann! We’re so glad that having LifeStation could help give your family peace of mind!
Reviewed Dec. 25, 2017
I have to walk with a walker and if I fall, I can’t get up. Since using LifeStation, I’m less worried and there is help if I need it. I have one that I wear around my neck all the time and it feels good. I feel safe with this system and the LifeStation team has been great. I’ve used the emergency button three times and they were there when I needed them. Everybody’s also been really nice to me. However, when I first press the button, it blurts that, “Emergency! Emergency!” and it’s too loud.
Joyce, we’re so glad you enjoy the LifeStation service and that it could help you to feel safer. Keep in mind, the “Emergency” notification helps to alert anyone nearby that you may need help, and also needs to be loud enough for you to hear if you are not close to it. Thanks for the review!
Reviewed Dec. 25, 2017
I had slipped out of bed two nights in a row and I found myself unable to get up. I also went to Kaiser for some cellulitis problems that I had and they said I really should think about getting a medical device because I live alone. I've had my LifeStation for a couple years and I've never had to use it. I've never fallen or slipped since but it's a reassuring kind of thing. I have a necklace that I can use to call for help if I do fall. But I don’t like to wear it around my neck, so I keep it in my pants’ pocket. I wear a religious scapular and so there's just so much I wear around my neck. I've tested my equipment every now and then to make sure it's running right and the response time was immediate. Their reps were very pleasant. I'd recommend LifeStation.
Janice, thank you so much for sharing your thoughts with us. We’re so glad you’ve enjoyed having the LifeStation system and that it gives you greater peace of mind.
Reviewed Dec. 25, 2017
I’m quite happy with LifeStation. Now, I'm not worrying about things too much. I've spoken to their people very little and I've had no problem with them at all. The device is fine and I would recommend LifeStation.
Elsie, thank you for your review! We’re so glad you enjoy having the LifeStation system and that it could bring you greater peace of mind!
Reviewed Dec. 25, 2017
I have diabetes and sometimes, the amount of insulin ends up being too much and I've actually passed out and fallen on the floor and needed help. The LifeStation is helpful, comfortable and easy to use. I got the new one, set it up and it works. I've only had to use it once as an emergency, but every once in a while, I bump it by mistake and they talk to me and ask if there's a problem. So, if I would have a problem, I know they'd answer fast. I have more peace of mind now.
We’re so happy you enjoy having the LifeStation system, Rose Marie! Thank you for your review!
Reviewed Dec. 24, 2017
My granddaughter decided I get something to take care of myself since I live alone. She got LifeStation for me and is also paying for it. I wear the device all the time now because I have trouble with my back. I trust this product and if I get in trouble, I’m dependent on it. Whenever I call, it works so I keep testing it. The reps were courteous when I call to let them know I’m just checking. Although, there was one time when I had to call a man and the lines were messed up. He worked to find out what was wrong. Then we had to call and got everything reset back again and made sure the device was working properly. Almost everybody whom I talked to was very helpful but there was only one time when there was one person who was a little impatient. So far, I’m satisfied with LifeStation and even my granddaughter feels safer. I recommend this product and I hope I wear it right on to the end and don’t have to have anything bad go wrong.
We’re so happy you enjoy having the LifeStation system, Edna! Thank you for your review!
Reviewed Dec. 24, 2017
I'm 87 years old and I live almost by myself and with my son. My daughters seem to run my life and they won't let me do too many things by myself as they're always afraid, and they want me to have somebody to help me if something happens to me. I've had LifeStation since my wife passed away a couple of years ago, and the only change is that I get lonely. I watch television a lot and I have a couple computers that I'm not good at, but I do have Skype on it, so I can talk to some people that I know.
I've already had an emergency when I leaned over my kitchen table and it pushed the button accidentally. I heard the machine go off two or three times and the LifeStation team wanted to know what was wrong with me. I didn’t have anybody come to the house but I know the device works. The team is doing its job and there is always somebody on the phone who gets back to me when I call once a month to make sure that the machine is working. I had a problem with the machine and they seemed to take care of that right away. The machine is in my house and I always see that if I'm too far away from the house, I can't be reached. I read a lot and I notice there are machines that, even when you're away pretty far, you can still have a call and listen to somebody on the phone. That’s the only thing but I'm not too worried about that. I'm glad I found LifeStation. They always treat me fine or I'd drop them.
Frank, we’re so happy that your family was able to help set you up with the LifeStation system so that you have easy access to emergency help should you need it! Don’t worry, we are always understanding that accidental button presses happen, and we’re happy to check in on you and make sure you’re okay. We’re glad that you’ve been impressed with our response time when you did have a ‘false alarm’. Good news, we do have a Mobile GPS Unit available that you could take with you wherever you go. Call us 24/7 at 800.998.2400 to learn more about our GPS device!
Reviewed Dec. 24, 2017
I’ve had some wonderful experiences with LifeStation. I’ve needed them a few times and everything worked beautifully. They respond as quick as possible and they have been wonderful. I have nothing but praise for the whole operation. My daughter took care of getting it for me when I had a heart attack and was in the hospital. Kaiser Foundation told her, they thought it would be a wise decision. When I came home, my daughter had me all signed up, and the box was here. It was very comforting and reassuring to me to know that that was here if anything should happen. And whenever I get a chance to bring it up, I advise my contemporary get a LifeStation system.
Anastasia, thank you for sharing your thoughts with us! We’re so glad that having the LifeStation system can be reassuring to you during an emergency, and that you were able to get our service through Kaiser! Thank you for recommending our service to others.
Reviewed Dec. 24, 2017
My husband passed away about three and a half years ago and I’m living alone now that’s why I wanted to get LifeStation, in case I fell. I have a pacemaker and I’m 80-something years old. I’m by myself but I have a caregiver coming in about a couple of hours a day. I had fallen a couple of times and was able to get to a phone. My son-in-law came and helped me up. Whenever I’ve had to go into emergency, I called 911. LifeStation gives me a peace of mind when I’m alone, that I could push a button if I fall because I can’t get back up ny myself. LifeStation has been fine. I check my deal about once a month and they always answer and keep a check on me, and I’m doing okay.
We’re so happy you enjoy having the LifeStation system, Mary! Thank you for your review!
Reviewed Dec. 24, 2017
I feel more secure having LifeStation since I’m alone and I’ve had some bad experiences. I wear the device to bed because that's where I'm least secure. It is comfortable but if I turn right, it keeps coming loose from where it hooks together. There were a couple of times that I’ve hit the emergency button and the reps had good response on it. They were very nice and helpful.
Reviewed Dec. 24, 2017
My mother-in-law doesn't know anything and confused so she has to wear a LifeStation. She’s been wearing it for a while now and I don’t even know if she knows how to use it anymore. But since she’s in the house by herself, that is the only reason we’re keeping it. One time, we accidental pushed the button and the response time was fine.
Thanks for the review, Jane!
Reviewed Dec. 24, 2017
LifeStation's team is great. For some reason, the baby is always pushing the button, but they never get irritated with me. I've had several offers since I got the medical alert, but I'm sticking with what I've got. I have more peace of mind since the only thing I have to do is push a button. Also, they've always worked with me in any way that I've needed help. I'm old and on social security but the cost is not unreasonable. I have trouble paying for everything including it but I'm very satisfied with the service I get and they can't be any better. I recommend LifeStation all the time.
Joyce, thank you so much for your review! We work hard to provide an excellent service at a low cost as we understand that many customers like you are living on social security. We’re so glad that you enjoy the service and that it has helped you.
Reviewed Dec. 23, 2017
One time, I fell down in my backyard and everybody in all the houses around me worked so I had to help myself. I took about two hours to get into the house and I was all black and blue and bruised. So I thought I'd better get something and I got LifeStation since it’s connected to Kaiser. I’ve been very happy with them and they're very good. For whatever reason that I call them, they’re always very helpful, polite, kind, and attentive to my problem.
Jennie, we understand how scary it must have been to have fallen and not be able to get up or call for help. At LifeStation we never want you to be in that situation again, so we’re proud to partner with Kaiser and offer emergency service at the touch of a button should you need it! Thanks for the review!
Reviewed Dec. 23, 2017
I live alone and my daughter said that I need to get something so that somebody knows what's going on so I decided that it would be better if I had somebody in just a push of a button. I had gotten some information about LifeStation and I was given a discount so I decided to go with them. LifeStation only works when I’m at home but then that’s fine because that’s the only time I need it because when I’m out and about I have a cellphone.
I used my LifeStation device when I had an emergency and they got me help right away. They got me the ambulance and the firetruck. I've been with them for 2 years and I call them once a month to have them check my equipment because that's their policy. When I call them they answer me and they ask if I need any help and I’ll just tell them, “No. I’m just checking to see how my equipment is working.” And they verify everything for me. They’re very helpful, very cooperative and very friendly. With LifeStation I know that I can just press the button and somebody will answer me. I would recommend them.
Naomi, we’re so glad you enjoy having the LifeStation system! It’s great that you check your system once a month, and we’re glad you’ve found all of our representatives to be helpful!
Reviewed Dec. 23, 2017
My brother is 90 years old and he had fallen and busted his leg up one time by our garage so I convinced him to get a medical alert device. Having LifeStation has made us feel secure that if he falls, he can get help right away. I had to call LifeStation one time because my brother didn’t set it but the alarm would go off. At the time, the battery went low so it was giving out an alert. However, they took care of us right away. We reset the thing like I was told to do and we decided that it was his watch band, the one that goes around my brother's wrist, and they sent him a new one. We are satisfied with our experience and I'd tell a friend to get one.
We’re so glad you’re satisfied with our service, Butch! Thanks for the review!
Reviewed Dec. 23, 2017
My husband was having some troubles and we didn’t live right in town, where we could get an ambulance fast. With me and my husband getting older and with there being a discount with Kaiser, we got the LifeStation. I’ve used the button and their team responded really fast. It was wonderful. Now, we moved in this new place and I haven’t hooked it up. They’re saying I still owe them $51.80 which I sent them the check and they should have it by now. They’ve been trying to get a hold of me and they’ve all been nice. They’ve been good in everything. I always know I could push the button and when I needed them, they were there.
Thank you, Martha for taking the time to write a review. We’re glad we were able to speak with you to confirm your account status. Give us a call when you're ready to reconnect your unit. -Britney
Reviewed Dec. 23, 2017
I've had LifeStation for a couple of years now but I haven't worn it very often. I can wear it or leave it by the machine and it doesn't make any difference. It's real handy though, and I have used it twice last year. I had pneumonia twice, four days one time and it went back another four days about four days later. When I push the button, they answer me and then I give them the address. But I'm confused because it goes all the way to Pennsylvania then it comes back to Tyler. It doesn't take them long to get to me though, maybe 15 minutes.
Charles, we’re happy to hear that you’re happy! We appreciate your loyalty for the past 4 years. Thank you so much for taking the time to write a review.
Reviewed Dec. 23, 2017
My husband and I are getting up in age, and I have a habit of falling and breaking a bone. Also, when he falls down, I can’t get him up. He’s 91 and I’m 84 so we had to have some help. LifeStation is wonderful and I had a very good experience with their team. They can do anything and get all the help we need. Since we’ve gotten their service, it took a lot of weight off of our shoulders knowing that somebody can help us quickly. All we have to do is push the button and within a few seconds, they come on over their speaker. The speaker is loud that it woke us up when we accidentally hit the button. All in all, LifeStation is Johnny-on-the-spot.
Bobbe, thank you so much for taking the time to write a review. You’re right, all you have to do is press your Help Button to get immediate assistance. We’re so glad you’ve found our service to be excellent!
Reviewed Dec. 22, 2017
Having LifeStation is like having somebody being wrapped there with me and I'd tell my friends to get one immediately if they need it. I like that I can take a shower with my wristband and get it off when I go to town. When my battery ran out, they immediately sent me another alert button. I've used the device three times and it worked out real fine. When I hit the button, their reps easily came right on there. Then they called me an ambulance and they were pretty quick on that, too. I fell one night and I wouldn’t have made it if I hadn’t had my LifeStation. It was 2 o’clock in the morning. I have a box on my front doors with the key in it and they knew how to get in. In the end, I had three broken ribs and a broken finger.
Rosemary, we’re so glad that the LifeStation service was able to get you emergency help quickly after your fall. Thank you for sharing your story with us!
Reviewed Dec. 22, 2017
I’m not pleased with my LifeStation device. I’ve had several power failures with it that it keeps buzzing on me. Plus, I got a letter in the mail the other day from LifeStation and it says that I haven’t given them the expiration day of my credit card. This happens every year and it annoys me. Overall, I wouldn’t recommend LifeStation and there are others in the market and I’ll start looking into myself.
Thank you, John for your feedback. We're glad we were able to speak with you in regards to your account and confirm your console is functioning properly. Feel free to contact our 24/7 customer service line at 800.998.2400 -Jenny
Reviewed Dec. 22, 2017
I got LifeStation's medical alert service for peace of mind. I'm 90 years old and anything can happen. I put my device on every day but I haven't used it. I tested it once and I got a lady and I told her that I was just testing it. Her response was very quick.
Dorothy, thank you for the review! We’re so glad you enjoy using the LifeStation system!
Reviewed Dec. 22, 2017
I'm over 80 years old and living alone. I researched quite carefully on the different medical alert systems that were available about two years ago, and I felt that LifeStation offered the best overall coverage. Since having the device, I feel more comfortable. And I appreciate that even though the falls are almost inevitable, I get someone's aid more quickly. Their team has been available and satisfactory when I needed them. The only thing is that, I selected the best LifeStation plan but there are still geographical limits. I am aware that there's at least 1 other company that extends the coverage to quite a bit further out. I walk my dog on some easy trails and places where I am as inclined to fall almost as I have in my own house. Other than that, their response time has been very good and I'm satisfied with LifeStation.
Thank you, Kathleen for your feedback. We recently tried to reach out to you to discuss our Mobile GPS device. Please contact our 24/7 customer service line at 800.998.2400.-Cher
Reviewed Dec. 22, 2017
My father has a LifeStation medical alert device for four years now. We used to get more people just to keep him safe. But now I worry less because he has his device. He wears it as a wristband but last year we changed it over to a pendant that he wears around his neck. During last testing with their team everything was fine and they have reset it. I would tell my friends that LifeStation works and I highly recommend it.
We’re so glad you’re satisfied with our service, Susan! It’s great that having LifeStation helps you to worry about your father less.
Reviewed Dec. 22, 2017
I like my LifeStation. I wear it around my neck, and it’s comfortable. The button is easy to push, and I sometimes accidentally set it off if I press something against my chest. It goes off and it startles me because it comes on really loud. I also check it to see if it’s working, and they respond in seconds. It takes a while for the voice to pick up, but it was quicker the last time.
Barbara, it’s great that you’ve been testing your LifeStation device and are impressed with our response time! Thank you so much for taking the time to write a review.
Reviewed Dec. 22, 2017
I wear my LifeStation device on my wrist and it’s uncomfortable having it in the shower with me because I don't want it to get wet, but having it by my bed is perfect. I don't like jewelry and I don't like things on my arm. So I'm not really a bracelet or a watch person because it leaves a mark on my wrist. If there's another way to give it to me, like if I had to wear it around my neck, that probably would have been different.
I like the service when I call outside the house to test it to make sure it works. If I fall or if I'm not feeling well, LifeStation comes quickly. The phone rings for a while when I push the button on the control lid, and then they ask me what the problem is. Thank God, I don't have to call them frequently and that's a blessing on my behalf. But when I do call, they send the ambulance and it usually takes no more than 15 or 20 minutes before they get here. I would recommend LifeStation and had recommended it to one of my friends in Summerville.
Reviewed Dec. 21, 2017
I’m totally satisfied with LifeStation. And living alone, I feel more secure having it. When I test my device, the LifeStation team has been very nice. It takes about five rings for them to answer, but at least I feel if I have to use it, I’ll be connected to them. I would recommend LifeStation to anybody who would need any device like it.
We’re so glad you’re happy with the LifeStation system, Rita! Thanks for the review!
Reviewed Dec. 21, 2017
I'm 91 years old and my children didn't want me to stay by myself after I came home from an accident and so I got a LifeStation medical alert device. If I set it off by mistake, their team has been fine.
Thanks for the review, Rosemary!
Reviewed Dec. 21, 2017
I got LifeStation for my friend and she wears it around her neck all the time. I had one too but I lost it and I wanted to restore it and then go for this on the lock on the front door and the gate. I’m supposed to call them back and get a number, but I never did. They called when I know they wanted to give the new number and to see about the keys. I got to put the keys out for the gate in the front door and I’ve had this for over a year. Once they get the key, they can come into the house if it's an emergency thing.
Thank you, Stanley for your feedback. We recently tried to reach out to you to reach out to you in regards to your account. Feel free to contact our 24/7 customer service line at 800.998.2400. -Jerry
Reviewed Dec. 21, 2017
I'm 95-year-old with Parkinson's Disease and I have a terrible time getting around. Every once in a while I goof up, and my son and my daughter told me to get the LifeStation. Their customer service is wonderful. I close every gap when I go to bed at night. And there was one time when I had everything locked then I went to the back door that goes off into the garage but the minute I opened the door, the alarm started ringing. The people from LifeStation asked if I was okay. They would have gotten a hold of someone but I was fine. Three policemen came out as well. LifeStation puts me at ease. I can depend on those people because they're so good. Everybody's nice and I'm really happy with them.
Clara, the LifeStation system is a great tool for those who have medical conditions such as Parkinson’s Disease. We’re so glad that having the LifeStation system has enabled you to remain independent and that we are able to help you get emergency services should you need it. Thank you for the review.
Reviewed Dec. 20, 2017
My LifeStation is working okay and I feel good about it. It made me feel more secure since I was living alone and others have decided that I should have some help. But I had a lot of trouble within the last month with the machine. Somebody was alerting me with sentences through the middle of the night three times. I didn’t understand the first two, But the third one was the battery. So, the upshot of that was that they sent me a new LifeStation and I have to send the old one back. I already did. Other than that, I feel that they don’t answer quick enough if I press the button. I usually have to wait a while and the only reason I’m pushing it is to report a difficulty, not with myself but with the phone and the little lights would go on the power light and there are several little lights. Still, though, I’m satisfied with it.
Thank you, Dorothy for taking the time to write a review. We’re glad we were able to speak with you and hear that you enjoy having the LifeStation system. -Joe
Reviewed Dec. 20, 2017
My daughter said I needed a medical alert device after I had a light stroke in 2007. I got the LifeStation and I wear it every day through the week when I’m here by myself. It’s pretty comfortable and it's working but I haven't had to use it. I've recommended it to my cousin in Baltimore and I told her that she needed it because she had fallen one night, couldn’t get up, and had to stay down until the next day when someone came in.
Lee Esther, thank you for the review! It’s great that you enjoy having the LifeStation system and that it brings you a greater sense of security. We appreciate that you recommended our service to your cousin, it sounds frightful that she fell and was unable to get up or get help. It is our goal to provide easy access to emergency help so that events like this don’t happen to anyone else. Thank you so much for your feedback.
Reviewed Dec. 20, 2017
I'm 89 years old and I’ve had the LifeStation for at least three years now. I put it on my wrist when I first got it, but I didn't like that because it was so obvious and everybody asked what it is. I also didn't like the black cord around my neck. That was embarrassing to wear since everybody could see it and people were curious about it. So, I got a chain to put around my neck so that the button stays right by my chest and I can use it anytime. I wear it all the time even in the shower, and I'm happy with it. I accidentally got the button pushed one time and somebody responded right away asking if I needed help. When somebody is looking for life alert instruments, I always tell them about mine and that it's good. I also tell them why I don't wear the cord around my neck. I have a friend that is looking for a life alert and I've told her about the LifeStation. She had seen it advertised but everything looks so big on paper, so I showed her mine and she liked it.
Elizabeth, thank you for taking the time to write a review, and we’re so glad that you were able to find a way to customize your LifeStation unit to better suit you. We so appreciate your recommendation of our service to others and are happy that you’ve enjoyed having the service.
Reviewed Dec. 20, 2017
I have been using my LifeStation for a couple of years which my daughter got for me and it's doing okay. I used it one time. I had a noise and I didn't know what it was and I’ve seen a thing prancing around. So I called LifeStation. They answered and were friendly, and it took them a few minutes to come out. They called me back and told me they didn’t see anything. They said that it could have been a deer. LifeStation is a good thing to have. I use it and I recommend it.
Sarah, we’re so glad you were happy with the response time of emergency services when you had to press your button. Remember, you can press you Help Button any time there’s an emergency or you think you may need help and we’ll call in to check on you and dispatch emergency services. Thank you so much for your review.
Reviewed Dec. 20, 2017
Howard fell down and he was living alone at that time. We got him the LifeStation and it's a very good product. We've had it for a couple of years and he hasn't complained about it. He had to push the button once and it worked well for him. LifeStation did a great job.
Thank you so much for the review, Carol. We’re so glad we were able to help Howard during his emergency and that you’re happy with the service.
Reviewed Dec. 19, 2017
I purchased LifeStation for my mother, who lives alone and has had multiple strokes. I told her to hit the button if she’s ever feeling out of it or she can't figure out how to use the phone. She fell and had to use it once, and LifeStation called me instead of EMS, then I went over and helped her. They're affordable and the customer service has been good. It’s a worthwhile investment and I've been happy and less worried with it.
Thank you for taking the time to write a review, Sarah. We’re glad that having the LifeStation system could give both you and your mother greater peace of mind, and that you found our response time satisfactory.
Reviewed Dec. 19, 2017
My husband and I are getting old and he couldn’t help me get up so we decided that the LifeStation would be good for us to have. I have fallen a few times and used it. They were very responsive and when I asked how many times the fire department had been out here, they said they don’t count and that it doesn’t matter. I wear the device as a necklace but I find it high on my neck so I try to use something, like put it under like a collar. With it, I feel more independent when I’m in the house to some extent. But I wish that I could have something outside the house like when I’m at the grocery store.
Thank you, Mary for your feedback. We recently tried to reach out to you to discuss our Mobile GPS device. Please contact our 24/7 customer service line at 800.998.2400. -Alex
Reviewed Dec. 19, 2017
I had a heart seizure and was in the hospital and somebody brought a LifeStation out and put it in my house. I felt safer with it in and my analyst could get here quicker. It was nice to know that I had it in case I had something that happened and it worked. The reps were not bad when I tested the button too. They called me and I talked to them. I knew everybody. It just took a little bit to get here, probably less than five minutes. That would be a good time since they were a little away from me. But somebody came and got my LifeStation necklace. I was satisfied with it though.
Lusta, thank you so much for the review! We’re so glad you’re happy with the LifeStation service!
Reviewed Dec. 19, 2017
LifeStation is great. I live alone, and I wear the device on my neck. I will tell my friends it's good to have LifeStation. If you're alone, you need one. If you have an accident, you always can push the button and you'll get help. They will come right away.
Pauline, you’re right! If you ever need help all you have to do is press your Help Button and we’ll contact you or Emergency Services. Thank you so much for your recommendation of our service!
Reviewed Dec. 19, 2017
I had a stroke 10 years ago and I’m housebound. I only get out once in a while and the girls will take me out but I feel good that I have my LifeStation. LifeStation's customer service team has been very good. I occasionally fall and I used my device once to go to the hospital. I’ve also called LifeStation a few times and the police have put me on their list for the station if something happened. I've had LifeStation for 10 years and it made a big difference. I feel comfortable with it. And I'd tell my friends that they have to have LifeStation. They won't be alone and if they push the button, someone will come on and get them help.
Anne, thank you so much for taking the time out of your day to write a review. We’re glad that having the LifeStation system could make you feel safer in your own home in case of a fall. We appreciate your recommendation of our service to others.
Reviewed Dec. 19, 2017
My aunt fell and broke her hip. She also had to get oxygen full time, so we thought LifeStation would be a help and it has been. This is my aunt's first medical alert device but my sister-in-law had LifeStation for her father and mother, so we went with the same company. The device has made a big difference because she has that protection always. It’s a great relief to us, her family, that we can leave her here and their reps are going to call us if something happens. We’ve also used it a few times and there has never been any kind of a wait with the response time. Everybody has been always really nice and helpful, too.
Jane, it’s great to hear that LifeStation has been able to help several members of your family! You’re right, the LifeStation system is great for those who are recovering or are having medical problems and may need extra help. Thank you so much for taking the time to write a review.
Reviewed Dec. 18, 2017
I've had LifeStation since my husband passed away, which is almost four years ago. I'm 82 and living by myself, so wearing the button gives me a little peace of mind. And I'm thankful I haven't had an episode where I had to push it in an emergency. I test it once in a while, although not as often as I should, and the response was usually prompt. Yet sometimes I wish that it works even away from home also.
Thank you, Roseann for your feedback. We recently tried to reach out to you to discuss our Mobile GPS device. Please contact our 24/7 customer service line at 800.998.2400. -Pearl
Reviewed Dec. 18, 2017
I’ve been living alone for a long time, and I do worry about that. I depend on my LifeStation device and it works. Having the medical alert device, I feel that if I pass out, somebody will come and find me. I have used it once. I came out of the house and the next thing I knew, I woke up on the sidewalk. My neighbor was leaning over me and I gave him my keys. I said that my medical alert device was on top of the chest and he came out with it and I pressed it. After about two minutes, they were there and they took me to the hospital, and I was fine.
Jeanne, thank you so much for sharing your feedback with us. We’re so glad the LifeStation system was able to help you during your emergency. We’re glad that you’re doing okay and that having LifeStation brings you greater peace of mind.
Reviewed Dec. 18, 2017
I just turned 87 and I have had knee and hip replacements. I was falling and I’ve already dislocated my left hip about 11 times, so my daughter got the LifeStation device for me and my son paid for it. I’ve had different devices that have the same function as the LifeStation I have, except that they have necklaces. I didn’t get a necklace because it would get on my nerves, so I got a bracelet where I could wear the device on my wrist. I’ve had the LifeStation for a while, and it has been fine. If I need it, I just press it and the girls from the LifeStation team would come.
I’ve used it a couple of times not long ago because I went and fell twice. I fell once in my bedroom and I hit my head on the windowsill, and then after that, I had a huge bruise, on the top of my head, all the way down to my eye. But when the bruise was almost gone, I fell again. Recently, I was cleaning my bathtub and I was using something to rinse it out, and somehow, I slipped and fell, facing the tub. When I called the LifeStation team here, my backside was in the bathtub and my legs were over the thing that I used for rinsing. I didn’t know how I ever got to turn around and ended like that, and when they saw me, they had to laugh. I was laughing too because it was really comical to look at. The girl picked me up and they asked me if I needed to go to the hospital, and I said I was okay, although the bruise I had from this fall was all the way down to my chin.
Delores, thank you so much for taking the time to write a review! We’re so glad you’ve enjoyed having the LifeStation system and that we’ve been able to dispatch emergency services to your home whenever you needed help.
Reviewed Dec. 18, 2017
My uncle has a LifeStation device and another family member had also used it for their loved one before. When he experienced chest pains, he pushed his button. LifeStation called and asked, and then they called me. The response time was good and it was prompt. He lives alone and we felt it would be good to have the device. It makes me less worried. Initially, he didn’t think it was necessary but after the experience that he had in March of this year, he was glad that he had it. So far, it has been a very good experience.
Margarita, thank you so much for taking the time to write a review. We’re glad you enjoy having the LifeStation system and that we were able to help your uncle during his emergency.
Reviewed Dec. 18, 2017
but they got here and I’m okay. Typically, their response time is right away. When I accidentally bumped the button, the reps I spoke to were patient.
Patricia, thank you for sharing your thoughts with us! We’re so glad that we’ve been able to quickly dispatch emergency services both times you fell! We suggest getting a LockBox key holder for your keys in case EMS ever needs to gain entry to your home again, and keeping the LockBox in an easy to find location. Thanks for the review!
Reviewed Dec. 18, 2017
One time I got really dizzy that I fell on the floor and I couldn't get to my phone. My son told me that I needed to have a LifeStation and since he purchased one for me, it has become the most important thing in my house. I don't know where I'd be without it. If I'm here where the main unit is, I depend on the button. But when I'm in the other room and taking a shower, I use the bracelet. It makes me feel secure at night when I go to bed because all I have to do is just move my finger and press the button on the bracelet.
Last month, I had a stroke and if it hadn't been for LifeStation, I don't know what I would have done because I couldn't get to my phone and I wouldn't have been able to report on it. My son was already there at the hospital by the time I got there because LifeStation had called him. And I told him to call them and tell how much I appreciated them. The gentleman from LifeStation stayed on the line with me and talked to me until help came through the door. He was so kind, compassionate and reassuring. I can't be grateful enough.
Jacqueline, it’s good that your son helped you to get the LifeStation system. We’re so glad you enjoy having the LifeStation system, and that we were able to help you during your emergency. We’re happy you found our Operator to be kind, compassionate, and reassuring, we work hard to ensure that our operators get the best training possible so they can better serve you during an emergency situation. Thank you for the review.
Reviewed Dec. 18, 2017
One time, LifeStation called me in the middle of the night. They were checking on something and it scared the heck out of me because I heard this voice from out of nowhere. It woke me up and momentarily, I couldn’t figure out where that voice was coming from. That really upset me. I talked to someone the next day and I said that was inexcusable. Thankfully it has not happened again. It seems to be working fine now.
Patricia, thank you for taking the time to write a review. We recently tried to reach out to you in regards to your account. We understand that accidental activations can sometimes be a nuisance, but it’s also a great opportunity to confirm your device is working properly. Feel free to contact our 24/7 customer service line at 800.998.2400. -Susan
Reviewed Dec. 17, 2017
My mom is 96 and she lives alone. I was looking for a monitoring system that I don't have to have a contract with. I researched a few of them and unfortunately, some of them you entered into a contract and still had to pay for it even if the person you bought it for died. I called LifeStation a few times and I had absolutely no problems. I remind her to test the buttons regularly. The response time is immediate and it's nice because it starts off low. It's audible though, and it gets louder and louder for when it's an emergency. There was one time where they contacted her because the battery on her necklace was low. They knew about it and they immediately sent another battery. However, if my mom leaves the house, she's not covered. Other than that, she also has a lockbox on her doorknob with the house key in it and it's a touch-tone pad, which is great because this way, nobody has to break down the door when you're in an emergency.
Thank you, Denise for your feedback. We would love to speak with you about our Mobile GPS device. Please contact our 24/7 customer service line at 800.998.2400. -Susan
Reviewed Dec. 17, 2017
We've had LifeStation for a few years now. My husband's unsteady on his feet and I didn't like leaving him alone without anything to call for help with. He's 93 and can get a medical alert device for free, but if something happens they just call the ambulance right away. We did not want that. We want to be able to communicate with him. If he had fallen he can say if he's fine or call me or our daughter. Sometimes he'd take a little stumble, but he'd be fine and we didn’t want the ambulance to rush in and take him to the hospital. Also, if he were to need some help while I was out doing an errand or I'm the basement and couldn't hear him, he could call his son or me on my cell phone.
He's comfortable with the LifeStation. He likes that he has a choice to call his family who would assess the situation and if need be, have him go to the hospital. There are less expensive options out there and we've been approached by two others. However, we like what we have. It's been very satisfactory, so we are keeping it.
Betty, it’s great that your husband enjoys having the LifeStation service! You’re right, one of the benefits of LifeStation is having the ability to call family members before EMS to make sure he is okay and assess the situation. While other companies may claim to offer better prices, they often do not have the same level of service and may try to lock you into a contract to raise your prices. Thank you so much for the review.
Reviewed Dec. 17, 2017
I broke a hip and when I came home, my doctor thought I should have a medical alert device. I'm glad I have LifeStation and I feel safer with it. I have never had to use it so I’m thankful for that. I recommend LifeStation to anyone especially if they live alone.
Kathleen, it’s great that your doctor recommended the LifeStation system to you. Having LifeStation is a great way to ensure help is always available to you, especially when recovering from an injury. Thank you for your review.
Reviewed Dec. 17, 2017
I am more confident knowing that I have LifeStation here since I’m 85 and getting older. I’m at home a lot by myself and I’ll never know what might happen. The alert I have is the one that goes on my wrist but my daughter wants to see if LifeStation has the necklace type too.
Hi Florine, we’re so glad you’re enjoying the LifeStation service! You can tell your daughter that we have both Necklace and Wristband Help Buttons available for several units. If you have any questions, you can call us 24/7 at 877-478-3390. Thanks for the review!
Reviewed Dec. 17, 2017
I’ve had a wonderful experience with LifeStation. I knew about it from a friend and I got it since I’m older and I live alone. On a couple of occasions, I’ve hit the button and set the alarm off by mistake. Their team came on the line and I explained to them what was happening. They were very gracious and they said that they would correct it and reset it. So, it’s been nice. My device lets me know that they are there. I don’t feel apprehensive anymore about being alone. I was before and because I realized that if something bad happened, I wouldn’t be able to get in touch with anybody. I am very satisfied with LifeStation and I recommend it to friends who are in a similar situation that I’m in. I tell them to be sure to get LifeStation because it works and they’ll feel very secure having it.
Dorothy, it’s great to hear that because of LifeStation, you no longer feel apprehensive. You’re right, if you have an emergency all you have to do is press your Help Button to get immediate assistance. Thank you for the review.
Reviewed Dec. 16, 2017
I had two false alarms. I hit the LifeStation button by mistake. The necklace was very bad. I was wearing it and I was in my washroom, cleaning the washer. I had to bend, and in bending, I hit the red button. Within minutes, there were two Livonia cops right in my laundry room. The bracelet's great, but I have to watch where I lean.
Virginia, it’s great that you got to see firsthand how fast our response time is! Don’t worry, we’re always happy to check on you, even if it is a ‘false alarm’. Thank you for your review.
Reviewed Dec. 16, 2017
I've had my LifeStation for several years. I wear it as a wristband and it gives me peace of mind knowing that I can call someone in case I get attacked. I haven't had a reason to use it yet, but so far my experience has been alright.
Lambert, we’re so glad that having the LifeStation system could help give you greater peace of mind. You’re right, with LifeStation you can always call for help during an emergency.
Reviewed Dec. 16, 2017
I live with my daughter, but she works. I have arthritis but that's not too complicated. Still, my daughter thought I needed a medical alert system so she gave me LifeStation. I had a little emergency one night, so she called them. They came and wanted to know if I wanted to go to the hospital but it was all right.
Edna, it’s great that your daughter got you the LifeStation service and that it has helped you to feel more comfortable in your own home. Thank you so much for taking the time to write a review.
Reviewed Dec. 16, 2017
I got LifeStation as a bracelet. I gives me more sense of security because I know if anything happens I can use it and I'll get help. My daughter put it on for me because two years ago I fell down. I was sitting on the chair one night, I got up, and my leg gave up. I fell and broke my wrist. I didn't call anybody and I didn't go to the doctor. I went to bed and when I got up in the morning, my wrist was so swollen up and purple. I drove to the emergency room by myself. I had a hard time so I called my sister who then called my daughter from Albuquerque. My daughter came down and she wanted me to move to Albuquerque. I got well and she put me on LifeStation. I would tell my friends that it's good to have this device especially if you're by yourself because you'll get help right away.
Mary, we’re so glad that you got the LifeStation system so that if you ever have another fall you will be able to get help right away and won’t need to drive yourself to the hospital. You’re right, this system is a great idea for those who live alone. Thank you so much for the review.
Reviewed Dec. 16, 2017
My mother moved in with me a few years back and we got a medical alert device for her as we were concerned for her safety. We have it at home and I went from a manual dial-up to a cellular, so I can transfer it when she moves. She goes down south with my sister for a couple of months a year so I upgraded on that. Everything is fine and we check it once a month to see how it is. Everybody on their team has been nice. However, the main thing is that it doesn’t cover if she’s out on the road since she still goes out and drives. So I looked at a possible cell phone that has some of those kinds of things. The device is just for home and it doesn’t go beyond that, so due to that, I'm thinking of canceling their service. But other than that, the device is fine.
She has the alert device around her neck and it’s like a piece of jewelry for her. I’ve pressed it once by accident as I was moving and hit a button. The next thing I know is I have the fire department and ambulance at my door where I was only packing. They were there within five minutes. I would recommend LifeStation to others.
Thank you, Steve for your feedback. We recently tried to reach out to you to discuss our Mobile GPS device. Please contact our 24/7 customer service line at 800.998.2400. -Tonya
Reviewed Dec. 15, 2017
LifeStation is something my patient needs, and she’s perfectly satisfied and happy with it. It’s good for when she’s alone. She had used it twice and LifeStation’s response was quick, and she had a very good experience with their reps.
Thanks for the review, Kim! We’re so glad we were able to provide quick assistance when your patient needed it!
Reviewed Dec. 15, 2017
I live alone and I'm getting a little older, but I'm still getting around. I still drive to church and if I do a lot of shopping, my daughter goes with me. But I feel comfortable and a little of sense of security knowing I have LifeStation. It's exceptionally easy to use and all I have to do is push the button. I accidentally pushed it and the reps arrived at my door. I didn't realize that I was outdoors working, but they were prompt and very nice.
Shirley, we’re so glad that having the LifeStation system has enabled you to continue living your active lifestyle! Thank you for the review!
Reviewed Dec. 15, 2017
I have called LifeStation several times and they have always taken care of me. The people there are very knowledgeable and helpful. I felt I needed a medical alert device after I fell down and I could not get up. I have a problem with falling, and when I fall, I can’t get up. Then, I have to have help getting up. Since having LifeStation, everything's fine. I am really pleased with their people.
Whitt, we’re so glad that you find our representatives to be knowledgeable and helpful. We work hard to provide the best customer service experience possible. Thank you so much for your review.
Reviewed Dec. 15, 2017
I kept calling different companies but LifeStation worked the best with me. My mom fell and lives by herself so she needed a medical alert device. We call the device a necklace which sounds so elegant and we would check, "You have your necklace on, Mom?" She's real good about wearing it but she won't sleep with it because she's afraid she's going to set it off. But she have it right by her bed.
Everything's fine when contacting LifeStation's team. If I bring it over to my house then we do a set up My house is a little bit bigger and I have to make sure every room is covered. We've been doing good with LifeStation. I recommended them to my half-sister for her mom. But she found that they were higher-priced and she went with another company. Maybe she was doing it online though because LifeStation worked with me and negotiating may be a little bit better when you're talking to somebody.
Michele, we’re so glad that having the LifeStation system could give you greater peace of mind and that your mother enjoys wearing her necklace. We appreciate your recommendation of our service to others, and please ask your sister to call us for better pricing information. Thanks for the review.
Reviewed Dec. 15, 2017
I've had LifeStation for a while and I really hadn’t had any problems with it. I've used it once when I was sick and on my way back from the bathroom I tripped and hurt my toes. Then there was another time, I was three blocks away from the hospital and they charged me $800 for the ambulance. Their response time and the service has been good. Pushing the button and talking to them has been fun, except yesterday when I was really disappointed. I pushed the button on my belt to check it. I do it every so often, but nobody came on. They came on after a while and it wasn’t like it usually is. They usually ask you something, but they didn’t this time.
They called me and they told me that they were having a problem and I needed a new one. We unplugged the old one and definitely plugged in a new one. I get a little bit disappointed sometimes because I don’t go out much, but if I did go out, it doesn’t work. It only works in the house. I have asked about having one outside the house and they told me that I'd have to purchase a separate piece. It was $10.95 extra month. I was disappointed in that and I turned it back in. I kept thinking it’s just a hassle when I have it. The box is on my nightstand and sometimes I get scared because, while the house is not extremely big, if I'm on the first floor I don’t even hear the telephone a lot of times. If I'm on the first floor and I push the button, I wonder all the time if they hear it up on the second floor.
Maryanne, thank you for taking the time to write a review. We recently tried to reach out to you to discuss your account. Please contact our 24/7 customer service line at 800.998.2400. -Liz
Reviewed Dec. 15, 2017
I live by myself, and all my children want me to have LifeStation, so I can punch the button if I fall. I haven't had any emergency since I've worn it, but it's comfortable and my experience has been okay.
Alma, thank you so much for taking the time to write a review. We’re so glad your children encouraged you to get the LifeStation system and that you could feel better having it.
Reviewed Dec. 14, 2017
We’ve had our LifeStation for three years and the experience has been a good one so far. The communications I’ve had with them had been good and any concerns I've had were resolved. I had some difficulty in getting my wife to wear either the necklace type or the watch. She had basic dementia and right now, we had to place her in a senior care facility so the LifeStation is just here, but I’m going to start using it. It’s going to be meaningful for me around here. I wear it on my wrist. It’s a little bulky, but it’s convenient and it gives us a sense of security. It's expensive at $71 a month though and I’m not so sure that it’s worth it. I've thought about exploring the alternatives.
Warren, we’re happy to hear that you’re happy! We are glad we were able to speak with you and clear up the pricing on your account. We were shocked to hear that you were paying $71/mo. especially since our prices are no more than $1.00/a day. We appreciate your loyalty for the past 3 years. Thank you so much for taking the time to write a review. -Max
Reviewed Dec. 14, 2017
I wear my LifeStation around my neck and it's comfortable to the point that I forget I'm wearing it. One time, while I slept, I didn't know it activated. I have an Airon air purifier so I didn’t hear them calling me. The police and the rest came. I had LifeStation for several years and it's been very good. Plus, their team treats me very nicely.
Carol, thank you for sharing your feedback with us! We’re glad you enjoy the LifeStation system!
Reviewed Dec. 14, 2017
I’m very happy with LifeStation. I’m 82 years old and my wife works every day. Sometimes, she goes on trips for up to two weeks and it was not a good thing for me to be here by myself at my age. I have never used it for an emergency but I check it every month. I punch it and talk to somebody and they would ask me how I am and I would tell them that I’m doing fine and the machine’s working. It sits on my desk and doesn’t bother me which is a good thing. It’s a comfort to know it’s there and that if I need it, I can use it. When I call and talk to people, they’re pleasant and friendly and seem concerned about my welfare and that’s important. I’d give LifeStation an A-plus. It’s terrific and I would tell the others they ought to have one if they’re over 65.
Dan, we’re so glad you enjoy having the LifeStation service. We are always understanding of accidental button presses, and are happy to check on you to make sure you’re okay. You’re right, at LifeStation our representatives are genuinely concerned for your welfare and are happy to know that you’re doing well. Thanks for the review!
Reviewed Dec. 14, 2017
I’m getting older and have been diagnosed with Parkinson’s. I also have a lot of problems with falls, so I needed to have the LifeStation device so that if I did fall and the boys aren’t around then it will call 911. My balance is very poor, so I have to be careful. So far, the medical alert device has been fine. My problem is testing it once a month as I don’t do that as often as I should. Every once in a while I’ll do it to show somebody who’s here and I’ll show him how loud it is and it would scare anybody as far as I’m concerned. I live out in a country and I live alone, my family is close by, but at night I keep my push button on my chest. It’s handy right there to push the button and right away there are lots of noise. And then I get someone asking me if I'm all right which is great. They said that they would call my sons who are about 7,200 yards away from the house before they’d call 911, so I have a good experience with them.
When I tested the device, the interactions I have with the LifeStation team were great. They are always so upbeat and interested. They always ask me if I'm all right and I tell them that I'm okay and just trying the device out. If I show it to somebody, they were always impressed by the loud noise and who is calling in right away. I would recommend others who are living alone that they need to get a LifeStation alert device.
Shirley, it’s great that you’ve been trying to test your system more. You’re right, the loud emergency notification that comes on when you press your button can be a good deterrent for burglars. It’s great that you can use your LifeStation system to contact your family and let them know you need help in case of a fall or to contact emergency services. Thank you for the review.
Reviewed Dec. 14, 2017
My experience with LifeStation was fine. They were very dependable and their reps were wonderful. Sometimes, I would just trip a little bit and they came on right away. I felt very secure. It just saved my life. Before I got it, I used to find myself on the ground. My doctor sent me to ear, nose, and throat specialist and they found nothing wrong with me. I just trip very easily. I didn't even realize that I'm on the ground. However, they still charged me $39. When I got the bill, I was surprised because I had already joined this other company so I called LifeStation to ask why. They said that the payment was late coming in. They explained that it was my fault and they wouldn't excuse it. I didn't want to argue with them so I agreed to make the payment but I can't afford it. I offered to pay them a small amount 'til I pay it off. They sent me a box to put all the equipment in, to mail back to them and I did that.
Thank you, Anna for your feedback. We recently tried to reach out to you to discuss your account. Feel free to contact our 24/7 customer service line at 800.998.2400. -Aaron
Reviewed Dec. 13, 2017
My kids decided on LifeStation for me five years ago and I have the one that hangs around the neck but I'm allergic to the cord of it. A nurse told me to tie it to my bra so that's what I do. Then if I fall, I can pull it out and reach for it. Mine just works around the house and a little way outside, which is fine because I have to walk with a walker so I can't get anywhere anymore. Once in a while, if I forget to check in on the system, LifeStation will call and make sure that it's all working and it does. I would recommend it.
Leola, thank you so much for taking the time to write a review. We’re so glad you found a way to make the Help Button better suit you, and that you enjoy having the LifeStation service. We’re always happy to check in with you and make sure you are okay.
Reviewed Dec. 13, 2017
I have recommended LifeStation to people. I’m very satisfied with it. They answer right away when the emergency thing goes off. When I call to test it, they let me know that they received my test. A couple of years ago, I accidentally pushed the button. I stepped out of the shower and I stepped on my bracelet. So the alarm went off and the next thing I knew, somebody was hollering asking me if I needed an ambulance. A fireman was also staring over my kitchen. I fall all the time and just knowing that my LifeStation device is there gives me more peace of mind. Everything’s good. The only problem I have is if my phone doesn’t work, the device doesn’t work, too. And I have my cable through a cable company and my phone is through that also, so the device has to go through that. It would be better if they could come up with something that doesn’t have to go through that.
Thank you, Margaret for your feedback. We recently tried to reach out to you to discuss our Wireless device. Please contact our 24/7 customer service line at 800.998.2400.
Reviewed Dec. 13, 2017
I had problems falling and I fell on the basement stairs. My brother-in-law kept telling me about getting a Lifeline so I finally called and got the LifeStation. It has saved my life so many times. I had to call the Lifeline team at least 15 times, but they've been great. Two years ago, I had a lung infection and was left with 40% lung function. I was in the hospital, and whenever I tried to take the shower, I could not breathe. That year, I called them at least five times because I was in the hospital for more than a week five times.
Last Tuesday, I called them because my blood pressure was really high so I took the medication my doctor told me to take when it’s really high. It dropped it so low and I passed out. When I passed out, I had strength enough to push the Lifeline because my legs didn’t work. I crawled on my arms to the kitchen, made it to the refrigerator and couldn’t go anymore. I called Lifeline and someone else called the fire department. Lifeline came on right away and they called my sister and my brother. The ambulance was here right away, and the fire department was here too. Lifeline has been great.
Most of the time, I get a lady and she asks me if I’m okay or “what’s the problem” or “do you need help”. This last time, I couldn’t even answer her so she called my sister and my brother and the ambulance. They’re very caring and most of the time they tell me, “We’re going to stay on the line with you until help gets there.” They were great even when I test the machine and I’ve never been sorry I got it. I don’t think I’d be alive if I didn’t have this because there have been so many times when I couldn’t breathe. LifeStation gets the ambulance here before I even know it. They have been fantastic.
I know if something happens, if I have my mind together, I can push that button, but can't if I pass out. Without that, I’d be dead. I was so glad my brother-in-law kept harping me about it. It’s only been a really good thing. They are the most caring, effective people on earth. They make you feel like somebody is there and they’re going to get you help as soon as possible without fail every single time. They also stay on the phone right with me even when there had been times I can’t talk because I can’t breathe. All the teams there are life savers. I recommended them to lots of people, and they have never failed, not one time.
Connie, thank you so much for sharing your story with us. We’re so happy to hear that the LifeStation system has helped you as much as it has, and we’re committed to making sure you get the help you need every time you press your Help Button. You’re right, when you press your Help Button and our Operators ask if you’re okay, they genuinely do care and will stay on the line with you until help arrives. Thank you for sharing your story with us, we’re so glad that you feel more comfortable with our system.
Reviewed Dec. 13, 2017
My son got LifeStation for me. He is gone for a few months sometimes and he wanted me to have a little more protection. The LifeStation team has been very pleasant and concerned. I tested my button in the past and they responded very quickly. My only concern is if I'm outside, I cannot hear it. And for me to be able to access it, I have to be inside my home. And I can't even be out on the patio or in the yard, so it's useless at that point.
Thank you, Anita for your feedback. We’re glad we were able to speak with you in regards to how your unit works. Feel free to contact our 24/7 customer service line at 800.998.2400 with any further questions. -Shawn
Reviewed Dec. 13, 2017
Providence Care started taking care of me and they put me on LifeStation. The device made me feel safer and I can get help quicker. When I had to use LifeStation, they responded quickly and took me to where I was supposed to go. They definitely handled it well. I was pleased with my experience.
Ruby, it’s great that Providence Care could help you with your LifeStation service and that having it helps you to feel safer in your own home. Thank you so much for sharing your review.
Reviewed Dec. 12, 2017
I'm 97 years old and knowing that I have LifeStation is very helpful. Even if I don't ever use it, it's a safety device for me and for the rest of my family. But I have used it once and I had all the response I needed. The ambulance came promptly and I have been very satisfied with LifeStation.
Connie, thank you so much for taking the time to write a review! We’re glad you enjoy having the LifeStation system!
Reviewed Dec. 12, 2017
We were down in Sarasota and I went out the side door to do something and I slipped. I didn’t break anything but I was sitting out there and it was about eight in the morning. My husband didn’t even know I was at the other end of the house as he was still sleeping. Also, there was nobody there since I live in a cul-de-sac. Shortly after that slip, I was in the shower and I was about to faint then I called out. We were not always in the house together and these freaky things would happen at home so we decided to look into LifeStation. Now, I'm wearing it religiously all the time.
We have tested the device periodically and they have been prompt but sometimes, it took a little long for them to get on the line. However, they were always very compliant. One time, I didn't realize that I had the fall feature on my device and I took it off and plonked it on the bed and it went off. But, they said that it wasn't a problem and they'll reset it so I found them pleasant enough. Also, my husband had to push the button to go to the ER and they have been prompt. I would recommend them.
We appreciate your feedback, Pamela. The safety of our customers is our #1 priority and we’re constantly working to ensure you get the fastest response. We appreciate your recommendation of our service to others.
Reviewed Dec. 12, 2017
I fall every once in a while so my kids wanted me to have something to rely on. I then got LifeStation. I don't wear it unless I'm home but I got the little things around the house. Fortunately, I have not been having any problems lately.
Annita, you’re right! The LifeStation system is a great tool to rely on if you need extra security and want to know that help is easily available to you should you need it. Thank you so much for sharing your thoughts with us!
Reviewed Dec. 12, 2017
My mother is 96 and she has a serious balance issue. She has somebody who comes in five hours a day, Monday through Friday, and I’m there every morning and every night. But at her age, with her balance issue, she wouldn’t be able to live alone, which she very much wants to do. She prices her independence so, LifeStation been very helpful. I ordered these buzzers and devices from LifeStation for my mom’s apartment, and at some point, we updated them. The experience was perfectly pleasant. Fortunately, there has not been an emergency and things seem to be going well. We positioned the system all over her apartment and she wears a pendant. It gives us greater peace of mind because she lives on her own. It was really essential and all of my dealings with LifeStation have been pleasant, fine and appropriate. They’ve been appropriately responsive when any issues have surfaced.
Dorchen, you’re right! The LifeStation system is a wonderful tool for seniors who would like to remain living independently, but may need extra help or need access to emergency services quickly. We’re so glad that your mother enjoys using the LifeStation system! Thanks for the review!
Reviewed Dec. 12, 2017
I’m almost 85 years old and I figured I needed something if I fell down in my bum. I got the LifeStation and I’ve been lucky that I never had any use for it so far. I ignore it for the most part until I need it. Occasionally I check in to make sure mine is working and their team is very cooperative and nice. My closest friend got one too. I highly recommend it.
Bonnie, thank you so much for the review! We’re so glad that you’re enjoying having the LifeStation system and that you are pleased with our response time when you test your Help Button.
Reviewed Dec. 12, 2017
I’m blind and with LifeStation, I feel more confident being around my house. It’s been doing well so far and it hasn’t given me trouble. Their reps were really helpful, too. They ask me questions if I needed any help or if I needed to get in contact with somebody. I'd recommend getting LifeStation. It keeps on tracking and if you need it, it calls into your emergency really fast.
Maria, thank you so much for sharing your feedback with us! We’re glad that having the LifeStation system could help you to feel a little safer, and that now you have help available to you should you ever need it. It’s great to hear that you find our Representatives to be helpful and kind, as we strive to offer an exceptional Customer Service Experience.
Reviewed Dec. 12, 2017
LifeStation makes me feel secure and I've been pretty lucky with it because I haven't had to use it very often. I got injured in May when my truck backed me into the garage wall. It pushed my pelvic bone, cracked both of them and injured my leg. I had an operation. When that happened, my sister was here and she called the ambulance. I’ve recommended LifeStation but everybody I talked to already got theirs.
Dominic, we’re sorry to hear about your accident and are glad to hear that you’re recovering. We’re glad that having the LifeStation system could help you to feel more comfortable in your own home. Thank you so much for taking the time to write a review.
Reviewed Dec. 12, 2017
I've had breathing problems for a long time and my doctor suggested the LifeStation to me. With it, I am completely independent now and I use it every night. I am extremely satisfied and I've recommended it to others.
Virginia, it’s great to hear that you’re satisfied with the LifeStation service! Thank you for your recommendation of our service to others.
Reviewed Dec. 12, 2017
My wife and I are getting older and we got the LifeStation, thinking what if we fell. We have not tested it as often as we should but when we did, their reps were good.
Thanks for taking the time to write a review, Jack. We’re so glad you enjoy having the LifeStation system.
Reviewed Dec. 12, 2017
My LifeStation has been pushed a couple of times mistakenly but one time I had to use it and thank God, I had it. The people that answered were very friendly. Luckily, I was close enough to the main thing that I could talk to them. That’s the only problem I have with this is that unless I'm in my house or somewhere very close, I can't communicate with them. It's a base and it's in one spot in my living room. I've fallen a couple of times but there's a certain range that you've got on this and even if I fell outside, I wouldn't be able to tell them what was going on.
I got in my car one time and I leaned against it and it pushed the button, which is right outside. I live in a mobile home and it's right in the carport. They notified my daughter and when they gotten in touch with me, I told them, "No, I didn't push it." Them notifying my daughter is nice. The device definitely makes me feel more secure. I have a sister that lived by herself and I've been trying to get her to get one because one time she fell outside. Some feral cats ran in front of her and she fell and she broke both of her ankles. She had to crawl to a phone.
I told her, "When you live by yourself like that, you need to have some way you can get in touch with somebody." She says, "Well, I've got a cellphone." I know I don't carry my cellphone all the time. I wear the device around my neck and I'm so used to it now. My daughter pays for this and it's an added expense for $10 more a month. I can get one that I can take with me, even when I go shopping and I would love to have that but I don't want her to have to pay more money for it.
Thank you, Shirley for your feedback. We are glad we were able to speak with you. Be sure to give us a call when you are ready to upgrade to our Mobile GPS device at an affordable rate. We’re glad that you’re a part of our LifeStation family. -Jan
Reviewed Dec. 12, 2017
We felt it was important for my mother to have access when she needs help, especially with her age and health. She got LifeStation since we couldn’t always be there and if something happens at night, it’s good for me to know that the system is there and it’s working really well. There had been few instances where she needed to use it and she feels a little more confident and secure knowing that the alert is there. She had a couple of instances where the team came to the house and she didn’t even know if the button was pushed. The response had been fantastic and every time she had any issues, LifeStation team dealt with it. She had been using the phone and she put it down, then that went off. They came on right away and usually ask her if she needed any help. It’s just not knowing why it’s going off. But generally when it does, they don’t send help right away but they try to find out if she needs the help.
There was one night that the alert went off in the middle of the night and nobody knew why. The old button that was still in the house caused part of the problem and we relocated it to a different room and the alert started working better. When she changed her phone system, we also had to change and make the phone the home station. I’m happy that my mother has the alert and I’d definitely recommend LifeStation to anybody that has the need.
Steven, it’s great that your mother feels more comfortable having the LifeStation system. Don’t worry, we understand that accidental button presses happen, and are always happy to check on your mother to see if she needs help. Some people find that switching from the necklace attachment to the wristband attachment for their Help Button may stop accidentally setting the device off. Thank you so much for taking the time to write a review.
Reviewed Dec. 11, 2017
My children made sure that I had this LifeStation medical alert device and it’s working fine for me. I only have a little occasion sometimes to press the button on my wrist more than I want to because I’m moving my hands around so much. About three times in all the time I have it I’ve pressed it inadvertently. It frightens me when they yell for me but it works very well.
Since having the medical alert device there is less of a worry because if I don’t feel good and there’s no one around I can press the button and I will get some aid right away. That’s a good thing to have in my mind. I don’t have a car anymore and I go to a rehab center a couple of times a week. I’m driving with someone that’s a stranger and sometimes I wish I had the medical alert device on me. I do wear a wristband always to tell the world that I have a pacemaker so that they know what to do.
Rose, thank you for taking the time to share your thoughts with us. We’re so glad that having the LifeStation system could help you to worry less. You can call us 24/7 at 877-478-3390 if you’d like more information on our Mobile GPS device that gives you LifeStation protection wherever you go.
Reviewed Dec. 11, 2017
I’m by myself. I have an ear trouble and sometimes I fall. Now, I feel safer with my LifeStation. It makes me feel more independent and I have recommended it to my friends, who were glad for me to get it.
Nellie, we’re so glad that having the LifeStation service could help you to feel more independent and safe in your own home. We appreciate your recommendation of our service to others, thank you so much for the review.
Reviewed Dec. 11, 2017
It was time to get a safety factor built in because I live alone and I fell. I shopped around and there were three companies that offered medical alert, and I called all three. I was looking for the right price, for a waterproof device, for something that I can put around the neck, and a company with good customer service. LifeStation won the day. I've been a customer for several years and I've recommended it to several people. I’m much more confident and I can call somebody and get help immediately if anything happens. I’ve used the button several times when I fell and I've always had good attention when I've needed LifeStation. It does take about a minute to get a response, then they ask me what happened and then send EMS out immediately and stay on the line with me to tell me what's going on.
Grace, we’re glad that you chose LifeStation for our swift response time, top of the line product, and excellent customer service! We strive to offer the best Medical Alert Service possible to our customers so that they can rest assured that if there is an emergency they will get great care. Thank you for the review!
Reviewed Dec. 11, 2017
I lost my family, I live alone, and I was scared. I've used LifeStation many times and it's always been a good experience. I like that they're dependable. I've called them so many times. The last time was when I was having a stroke, and they responded very quickly. Their customer service is very good, too. I've recommended LifeStation to several people and told them I'm happy with it.
Luci, we’re so glad that the LifeStation service could help you when you had your stroke, and that you’ve always enjoyed speaking to our representatives. We understand that it can be scary to live alone, so at LifeStation we’re committed to easing those fears by offering easy access to help during an emergency. Thank you for sharing your thoughts with us.
Reviewed Dec. 11, 2017
When I made a mistake with the button, LifeStation called back and I told them that I made a mistake in pressing it. They did a good job and everything’s okay.
Marie, don’t worry we’re always happy to check on you even if you accidentally press your button. We’re glad everything's okay and you enjoy the LifeStation service. Thanks for the review.
Reviewed Dec. 10, 2017
It was an honor to have LifeStation in the beginning but I didn't feel that they took it as seriously as what they need to. My daughter set up the alert for me. Then, my chest and stomach were in great pain that I didn't know what was happening. So, I thought I'd better get help to make sure it wasn't a heart attack. It took a few minutes before the help came and LifeStation answered. I didn't know if it was LifeStation that didn't work as fast or it was the other because I called the ambulance before or 911.
I opened the door before I knew they'd be here so the door was unlocked. When the fire department got here with the ambulance, they were talking outside and there were a lot of people. They knocked and I said, “I’m here”. She said they’re the fire department and it was the third time she knocked. Told her the door was unlocked. When she got in, she said, “I didn’t hear you with the vehicles running and all those people out there.” Both of them irritated me and neither one them I liked. They shouldn’t expect the person who is having a heart attack get up and meet them at the door. If she wasn’t talking to about six people here then they might have been able to respond for help. I was a nervous wreck thinking what is happening to me but once she got in, they were okay. I usually call 911 instead of LifeStation since I thought they would be faster.
We appreciate your feedback, Gloria. After review of your account we're happy to see that we were able to provide you assistance within seconds. We are sad to hear that you had to wait an extended amount of time for the Emergency services to give you the additional assistance that was needed. -Anna
Reviewed Dec. 10, 2017
Fortunately, no one's had a fall or been sick in the last year but mom is 94, Dad is 97 and I am 71 so we are a household of senior citizens. Mom is also a bit of a night owl. She doesn't go to bed until after dad and I have gone up to bed. We worry about her having a fall and we wouldn't hear her. We talked things over as a family a little bit and my brothers did some research on the internet. We decided on LifeStation and it has been very good for my mom.
We all feel a lot better knowing that she has a little device around her neck even when I'm helping her with her bath so we don't worry about falls. She's only had to use it one time when she was in the bathroom and she couldn't get up while I was out doing some shopping. Someone had come right away and I returned to the house a few minutes later. We're pleased to know that it works the way advertised and we've been pleased with the results. We feel these things are much safer now.
Leslie, thank you so much for sharing your thoughts with us. We’re glad to hear that your whole family has peace of mind now that your mother has the LifeStation system, and that we were able to help her when she needed it.
Reviewed Dec. 10, 2017
When I call LifeStation, they answer, and that’s a good thing. Recently, they contacted me about a bill. I called them and everything was fine. They have been great and I’ve been very happy.
Ann, we’re so glad that you enjoy having the LifeStation service and were able to work out any account questions you had. Thank you so much for your review.
Reviewed Dec. 10, 2017
It's good to know that the LifeStation device is here in case I need it. I wear the one around my wrist all time, and everything seems to be okay. I would definitely tell my friends to get it. Anybody who is older and living alone should have LifeStation.
Edith, we’re so glad you enjoy having the LifeStation service and find that it gives you peace of mind. Thank you so much for recommending our service to others.
Reviewed Dec. 10, 2017
I got LifeStation to make my son more comfortable because I live alone and he doesn't live nearby. I have one on each floor and I carry one in my pocket. I had the bracelet on before and I must’ve bumped it on the steering wheel as I was turning the steering wheel coming into the garage. So LifeStation called I told them that I’m fine and I just bumped it by mistake. And then my son called me. He said that LifeStation called him and he was asking if I was all right. That’s why I keep the device in my pocket because I could bang it on anything in the house. Overall, I haven’t had to use LifeStation but it’s here and I’m very glad of that. There’s no problem so I’m satisfied with it.
Susan, it’s great that you enjoy the LifeStation service and appreciate our fast response time. Don’t worry, we’re always happy to check on you even if you’ve just bumped your Help Button by mistake. Thank you so much for taking the time to write a review.
Reviewed Dec. 9, 2017
We have Kaiser Insurance and LifeStation has cut a deal with Kaiser, so we get a slightly reduced fee. Since my husband’s stroke, he was unstable. He used to be able to get up and move around and I wasn't here. I was concerned about him falling. For a long time, he wore a chain. Now he is not quite so mobile anymore so I use the LifeStation as a protection for myself. In case something happens to me, he can push the button or hopefully I can push the button.
For a house of our size with two floors, I was very impressed by how well the system picked up my voice when I was up on the second floor in the back of the house. Also, the LifeStation team is very professional. Every time we test it, they’re on the line quickly. They’re polite, they ask the right questions, and they’ve been extremely helpful. I’ve never been frustrated by customer service like I have with other companies. I’ve been very pleased with it overall. They’re everything that I would want in an emergency alert system.
Peg, thank you so much for taking the time to write a review. We’re happy to work with Kaiser to provide special pricing to their members, and it’s great that you’ve found our service helpful for your husband. We’re glad you were impressed with the range and ability of our system, and hope that LifeStation can continue to provide you with greater peace of mind.
Reviewed Dec. 9, 2017
My mother is using a LifeStation device and it's been a positive experience. Any questions we had, their team answered. They were very knowledgeable, helpful and they knew what they were talking about. We had a little problem a while ago where the battery was low. The device gave us plenty of advanced warning that the battery was going low so that we could call LifeStation and reorder it. It was just perfect. I asked the rep how it worked as it had been a long time since we took the battery out. They rattled it all off and all my information was correct. I felt really good about it and they tested it out.
Once my mom realized too that she could use the LifeStation if there was an intruder in the house, it worked just as well. If she heard something funny outside, she could say so to the LifeStation rep and they could get a hold of me or the police. My mom wears the device like a necklace and she never mentioned it being a nuisance. And anybody can use the LifeStation and I wish I had a LifeStation too. If there was an intruder and I can’t call on my telephone, I can push that little button instead. I would recommend LifeStation to a friend.
Thank you for your Feedback, Debra. We’re so glad you found our customer service staff to be knowledgeable and helpful, as we work hard to provide a great customer service experience to our customers. You’re right, your mom can press her Help Button in case of an emergency, and we will promptly dispatch emergency services if she needs them.
Reviewed Dec. 9, 2017
My sons insisted on me having LifeStation. Everything has been fine but the people at LifeStation probably are upset with me because once a week, I should be checking out the equipment but I don't. It’s in another bedroom and I just check to make sure the green light’s on. But I’ve done testing before and they’ve called in to see if everything was all right. I pay $35 a month and it’s been fine for what it’s supposed to do. But I would rather get one that had the GPS on it because this just takes care of me in the upstairs room. If I go down the steps, they can’t hear me. Other than that, I’m satisfied for what it was and I have what I knew I was getting.
Thank you, Jeanne for your feedback. We recently tried to reach out to you to discuss our Mobile GPS device. Please contact our 24/7 customer service line at 800.998.2400.
Reviewed Dec. 9, 2017
I live alone primarily and I was afraid nobody would know where I was if I fell and could not move. The LifeStation device would be handy for me to have so that I could reach out to somebody if I were conscious enough to call. When I was at work, a friend had mentioned about her mother testing her medical alert device every month, which I never heard of. That got me really worried so I immediately went home, tested the device, and the test went well. They might have told me about the testing but it could be better if it was on the machine itself and that they had given instructions how to do it.
Also, there was one point when I woke up in the middle of the night hearing a voice say that the battery is low. I knew it was the LifeStation device and I couldn’t shut it up so I called LifeStation. It was so frustrating. I have a general hook up with the television and I was afraid to start pulling things out, not knowing what I was going to take apart, so I called them back and they sent me two new ones. They corrected the issue right away.
Thank you, Elaine for your feedback. We are glad we were able to speak with you. As discussed, you will be receiving reminder stickers to your mailing address. Feel free to give us a call when your new device arrives at 800.998.2400. -Jacob
Reviewed Dec. 9, 2017
I’m doing fine with LifeStation. They’re great people to talk with. I haven’t called in lately, but everything's been working fine here at home. I’m truly satisfied with everything. It’s nice and it’s comfortable to know that I have help close by.
Faith, you’re right! With LifeStation, help is always close by should you need it. We’re glad you feel more comfortable now that you have the LifeStation system, thank you so much for your review.
Reviewed Dec. 9, 2017
My mom lives alone and she's in her 90s, so I got her a medical alert device from LifeStation. I had a positive interaction with the reps from LifeStation, who are very knowledgeable and friendly. A couple of times, my mom has pressed the device by mistake and LifeStation has been really good about calling her and then calling my brother. He’s the first on the list and LifeStation has been following through to make sure that she’s okay when they haven’t been able to get a hold of her. We’ve had all positive experiences with them. We're definitely satisfied.
Jan, we appreciate that you took the time to share your thoughts with us. We’re so glad that having the LifeStation system could help your mom, and give your family greater peace of mind.
Reviewed Dec. 8, 2017
My mother is 97 and has dementia and we don’t want her to fall and not know it, so the LifeStation is very helpful. My sister came home once from Maryland, and I had to run out paying the bills. Our mother accidentally fell as soon as my sister came to the house and she couldn’t get the telephone working. She hit the button and the LifeStation team was there. Also, if the device’s plug has come unplugged from the wall, the LifeStation team is on it immediately. If it’s not beeping, they’re going to call me. They tell me “Hey, your system ain't working, what’s wrong?” They check it and if it’s not working, they’re on it. That has only happened about twice, and we plug it back up. If it’s blinking, we know it is working. Then they call back if it’s back on signal. I just love it and I’m thankful we were able to get it, and it has come in handy. As long as I see this thing beeping, I know it’s working and I know my team is on it.
Ernestine, thank you so much for taking the time to write a review. We’re so glad the LifeStation system could help your mother when she fell and bring your family greater peace of mind. You’re right, we’re always happy to notify you if we see your system has come unplugged or to check if you need help.
Reviewed Dec. 8, 2017
The elderly that uses the device is 90 years old and she lives alone. She's very independent, mentally, but she has Parkinson’s and her walk is not that great. She trips sometimes so the LifeStation device was something I wanted her to have. The LifeStation team have been very helpful and they do everything. When I’ve called to test the unit, they were right there.
She fell once, and the response was good. She pressed the button and they got in touch with her. I got a call but I did not answer my phone since at the time, I didn’t have it on my phone as LifeStation. It came up as an 800 number, and with all these spam number calls we were getting recently, I didn’t pick it up. A few minutes later, my daughter was able to get in touch with me, as LifeStation called the other people on the list to let them know what happened. When she fell, she broke her nose but still, she was able to push the button and help did come. They said they were bringing her to the hospital.
Since using LifeStation, it gave me a peace of mind. I still worry that if she falls, she would knock herself out and can’t push the button. But she wears it all the time so it helps to know she’s got that and it also helps her to know that she has it. She’s using the necklace because she didn’t like the one on the wrist. It was too bulky that when she puts on her shirt, the device would be caught on to the shirt. LifeStation is very valuable and the experiences we've had with it were very good. It's her Christmas gift every year and I’m pleased that she has it.
Vita, thank you so much for sharing your thoughts with us! We’re so glad that the LifeStation system has been able to help you and your loved ones, and it’s great that you saved our phone number in your contact list! We agree, LifeStation makes for a great Christmas gift!
Reviewed Dec. 8, 2017
When I first got LifeStation, I was using it mostly every day because I'm having these dizzy spells and falling. But my doctor straightened me out and I've been doing pretty good that's why I haven’t used it lately, but I liked it very much. My son and my daughter-in-law thought it would be better to have a medical alert device in the house as they are both working. I’m alone all day and all night and I’m 82. I know I got something to push in case I fall. During emergencies, they came and got me taken care of right away. When they call, they get right ahold of my son and my daughter-in-law. The only thing I wish is that it would be good for me when I’m outside, but it doesn’t work when I’m in the store. Overall, I couldn’t ask for anything better. The people running this machine were really good. I had a friend that went and got it because she has Alzheimer’s.
Thank you, Shirley for your feedback. We are glad we were able to speak with you. As discussed, you will be upgraded to our Mobile GPS device at an affordable rate. Feel free to give us a call when your new device arrives at 800.998.2400. -Shelly
Reviewed Dec. 8, 2017
My kids live in Oklahoma City and Denver. My daughter-in-law was always worried about me and she saw that I needed a medical alert in case I fall. I fell once and I couldn’t call anybody then because my cellphone slid. Finally, after an hour or so, I can reach enough and got a little pressure on and moved it a little bit. And then I got it and I got up. I wasn’t hurt or anything. But the next thing I knew, she got the LifeStation for me. I feel a lot better that I have it. I called them once and it worked. And their reps were very good.
Time has passed and I get weaker every day because I’ve been diagnosed that I got CA of the lung. I don’t even drive my car anymore and I've given it up. That’s how bad I am. So, I’m proud I’ve got the LifeStation unit. I can wear it in the shower since it says the unit can get wet but I just hang it on a little knob there. Where I hang it, if I fall in the bathtub, even with the shower, I have it right there within five inches and I can get to it. So, I feel a lot more secure that way.
Dorothy, it’s good that your daughter-in-law got you the LifeStation system after you had your fall. LifeStation is a great system for those who have ongoing medical problems and may need emergency help. Thank you so much for the review.
Reviewed Dec. 8, 2017
The LifeStation device makes me feel comfortable because of the amount of pain that I'm going through with my legs. However, the LifeStation is too expensive. I had the band one, and now I feel like I need the one with the neck bracelet which they said was going to be another $78 a month. At almost $30 a month, I think that's kind of high for something that I don't use, so I wanted to cancel it at one time. I would recommend LifeStation if they can lower the price. People should have it if they’re in bad shape.
Roger, thank you for taking the time to write a review. We recently tried to reach out to you to discuss your account. Please contact our 24/7 customer service line at 800.998.2400. -Manny
Reviewed Dec. 7, 2017
I have a really bad heart and the doctor had told me to get a medical alert device because I lived alone. So, I had somebody else set up my LifeStation and I haven’t had to use it but I’d recommend it. Everything is okay.
Romana, thank you so much for taking the time to write a review. We’re glad your Doctor recommended LifeStation and that you’ve enjoyed having the service.
Reviewed Dec. 7, 2017
I’m a few days short of 95 years old and every minute that someone’s not with me, I’ve got my LifeStation bracelet on. I had two falls last year and the bracelet is actually a lifeline for me. I can’t be without it. When I press the button somebody will come on the unit itself and ask me what the problem is then I will tell them that and to get in touch with my daughter. They've treated me very nicely and I’m completely satisfied with LifeStation. I also have the device on a place where I never change so it's not in my way. Although LifeStation has cheaper ones, I’m not planning to change since I’ve had such good results with mine.
Mary, it’s great that you love your LifeStation system, and you’re right! LifeStation is a lifeline for many seniors who are afraid of falling or may need emergency help. Thank you so much for the review!
Reviewed Dec. 7, 2017
A year ago in May, I used LifeStation and it saved my life. I had a heart attack and so I called LifeStation. They sent help right away and was rushed to the emergency room here in Austin, Texas. Their response time was very quick and the reps were very good. They got in touch with my son and he was here at that time. I'm very well pleased with everything and I feel safe with the device. I would and have recommended LifeStation to one of my friends.
Shirley, we’re so glad that we could get you help during your heart attack last May. We want you and other seniors to feel comfortable in their own homes with the knowledge that help is only a button press away should they need it. Thank you for sharing your story with us, and recommending our service to others.
LifeStation Company Information
- Company Name:
- LifeStation
- Year Founded:
- 1976
- Address:
- 2 Stahuber Avenue
- City:
- Union
- State/Province:
- NJ
- Postal Code:
- 07083
- Country:
- United States
- Website:
- www.lifestation.com


