LegalZoom

I used LZ as a Registered Agent, a service for which they severely overcharge in hindsight (do your research, in Virginia I was paying 3x what I needed to). I cancelled the RA service several years ago. In the late-MIDDLE of the pandemic, when my business flow is about 1/3rd of what it was pre-pandemic, I hear from LZ for the first time in years through a COLLECTIONS agency claiming I owe LZ $399 for RA long after I cancelled it. I called LZ, told them the problem, and the rep was going to "transfer (me) right over to someone who can help (me) out!."

I had a question regarding my purchase of the Economy LLC through LegalZoom. A worker named Samantha answered my call and was extremely helpful. I never write reviews, but I feel she deserves one. She was such good vibes and knew exactly how to answer my questions quick and a way that I understood. :)

Thanks Samantha!!

I am quite pleased with my service so far, and would recommend this to anyone. LegalZoom services were also made a benefit of my last employer so I was already assured a good experience. Thank you LegalZoom.

David was awesome! I honestly felt as if we're speaking to an old friend. He was knowledgeable. Took care of my issue in record time. His personality was warming. Southern hospitality or something. Don't know where he's from but we need more men like him out here. GOD BLESS

When I opened the chat bubble and requested help, Amanda was there for me with upright professionalism and was exceptionally outstanding when it came to poise, diligence, knowledge, and, most importantly, her fighting spirit. May God bless her soul.

Hello,

I wouldn't recommend LegalZoom to anyone, especially someone who wants to start an LLC in New York, where a registered agent isn't needed. LegalZoom haven't done anything for me except collecting payments. The process to change registered agent with LegalZoom was almost impossible and it was very obvious that they just want to "keep you" in their payment service. Don't use if not ABSOLUTELY necessary.

I was in the need to dissolve my Company and I was provided by LegalZoom, with a very clear and fast solution. The agent that advised me was very patient in guiding me throughout the whole process, and made sure I understood the process every step of the way. I only had to choose between two packages they offered, that involved everything I needed to worry of to make it happen, and after I made my decision they took it from there.

We used LegalZoom a dozen years ago to set up our living trust and wills. Realizing at lot had changed since then, we are updating it. The process was easy and affordable then, and is still as great today. A rep was available on a Saturday to help me and was very detailed in what we needed to do.

I received an email that my order was complete and my business was now official! Problem was, when I went on my account page, there were no documents to view. I called customer service and that's when I met Horiah. She was the utmost professional, knowledgeable, courteous and patient representative I have had the pleasure of dealing with. While she worked diligently to correct my issue, she downloaded and directly emailed me my documents! She resolved my issue and I can now view, share and print my documents from my LegalZoom account!!! THANK YOU HORIAH!!!! Go Legalzoom!!!

It took awhile to get to the right person to get my issue resolved but everyone was helpful and pleasant. I am still getting my issue resolved but I have confidence that it will be taken care of expeditiously.

Updated on 08/27/2021: The Legalzoom support team does a great job of staying on top of paperwork, updating records and sending notifications and progress of open orders. They have been friendly and helpful each time I spoke with them. No complaints. So far so good. Thanks.

I had the opportunity to speak to Rob ** to create my LLC. It was an easy process and it was even easier because I had someone who was very knowledgeable and has had years of experience doing this. Any question I had he was ready to answer which was absolutely helpful! 5/5!!

Amazing services! My Agent Nathan knew exactly what I needed after listening to my needs and quickly got me everything I needed. I was dreading the day I had to switch from a sole proprietorship to Llc but calling Nathan at Legal Zoom made it so easy and really lifted a huge weight off my chest!

I wanted to update my Will, since it was about 10 years old; however, I could not access my old Will since my email had changed. The Legal zoom representative was very efficient in helping me to change my email and password information so that I could gain access to my current document, as well as finish processing a POA which I had started years ago. Thanks for the help.

I had to apply more then 3 times just to get one email to confirm my agent. First time they never sent the email. Second time they spelled Louisiana wrong. Third time still no email and now I'm on my 4th try. I would have gotten a refund by now but they told me I had to call the state in order to get my money back. Very frustrated customer.

Armando **, is nothing but excellent. Customer service is above par. Handled all my questions in a time manner. Provided information I was not aware of and most importantly, treated me like a human instead of a sale. Much love to this young gentleman.

I needed to obtain a last minute Operating Agreement for my LLC in order to close a loan. I used LegalZoom and set up an expedited order. However, I found out that I would need the document even sooner than what the expedited order would allow. I called and spoke with Jamison LegalZoom and explained the issue, hoping I could just cancel my order for a full refund (as I had found a local attorney who could help). Although Jamison was unable to cancel my order due to the fact it was already almost completed, he was able to come up with an alternate resolution instead. He put an additional rush on my order and obtained approval for him to send me electronic copies of the finalized document once it was complete. Although the hard copies won't be to me in time, the bank will accept the electronic version and I can close the loan, as needed. Thank you again!

I spoke with Tabitha at Legal Zoom today. It is true once again that it is the person with whom you work within a company that determines problem resolution and satisfaction. She resolved several things in my account that had haunted me for well over a year with contact with several other legal zoom employees. In a ten minute phone call, she helped remove all the red exclamation points that really were no longer issues anyway, and issued me a refund when other employees had told me a refund wasn’t possible for many reasons (or excuses). Tabitha is a golden employee there and in my opinion deserves a raise or a promotion, at the very least! Thank you Tabitha!

I called to find out how to add my daughter to the deed and mortgage of my house. I had the will and power of attorney but wanted her name added to the deed and mortgage without any financial or legal burden on her upon my passing. When I called Legal Zoom the representative knew immediately how to guide me through the process. So thankful for him, otherwise I’d have no clue how to do this. I’ll be recommending all my friends and family to use legal zoom.

My experience with Mr. ** establishing the process to initiate the start up of my company was flawless. Mr. ** was extremely professional and understanding of my needs. His knowledge of the products and services were outstanding. He was not pushy on the items in which I was not interested, he just moved on. I greatly appreciated that.

Legal Zoom has allowed one user to combine companies under its profile. We purchased one of these companies and now we cannot separate the ONE company to its own independent account and access history, etc. Instead we may lose our history access, etc. Legal Zoom should not allow multiple accounts under one account (email). Each Corporation, LLC, Sole Proprietor and Non-Profit should have their "OWN" log in, this was you are able to transfer and/or remove owners and partners.

Legal Zoom was very helpful and very knowledgeable. Help me understand the process and was able to answer all my questions in a very professional way. I would recommend this service to anyone. I’m happy with the service.

Just an absolutely fantastic experience from the beginning of the call to the end! All questions were answered and those that couldn’t be the representative (Leonard) researched and provided contact information! Just an absolute excellent experience!!!

This was a very good experience for me. I was at a real deadlock with what to do. It had been months since I received the documents but I never returned them. I thought that I might have to start over completely and pay the fee again. But it wasn't. Also, I thought I would have to pay for a new corporation since it was so long and now I was changing to a new corporation. But again there was no new fee and He was so enjoyable to work with. He was very professional and pleasant. Asked if I needed help with anything else while I was with him and was very polite showing willingness to help more. Great job!!!

I called them to help with an issue I was having in confirming my address while filing for an LLC. The man who helped me was James. He was very friendly yet professional. He took care of my issue and helped me through the rest of the process. His confidence helped me feel confident and comfortable that he could help me. That caused me to realize I made a good choice in using Legal Zoom to help me file my LLC application.

After much research, we chose Legalzoom to do our estate planning. We are sooo glad we did. Of course the price makes it affordable for anyone, but the quality of our final product was amazing. It has been set up very professionally so that questions are asked of you which are the basis of producing the document. You can do it at your leisure and at your computer at home making it easy to pause and get the answers you may need from your filing cabinet. So glad we ultimately chose Legalzoom. I have already recommended it to three of our family and friends.

She told you what you need to know to protect yourself and protect your business when I came to different legalities and taxes .... He gave me information to make sure to ask my accountant about that. With me being new to this kind of stuff I hadn't even thought of

It is difficult for me to single out which customer service representative provided the best customer care because I've discussed a variety of issues with several representatives. I have never been disappointed. Service is always prompt, representatives are knowledgeable and professional. I am pleased I've selected Legal Zoom to handle such personal and potentially stressful matters. You've made what could be a stressful experience, colloquially speaking, a piece of cake.

Not only was it easy, fast, filling it out online. My main concern was to put the co-trust in my son's name because my husband is disabled and not capable of handling a matter like this. The price is right and it allows to do installments! Then they give you the option to download the trust along with paying for a printed copy.