Xfinity Internet Reviews

Worst customer service I've ever received. I submitted a bill extension and they took the money out of my account anyways. Just a heads up to turn off your auto pay so they won't take your money!!! They also told me there was nothing they could do to void the payment and to call my bank. The bank said they have every right to void the transaction. Especially since it was still pending. They only raise your rates, no matter if you're a good customer or not. Worst provider I've ever had. I will not be using this company again!

The services work well, but when you need customer service, this company is the ABSOLUTE WORST. The tech service department is useless (if you can ever reach them, that is). Not enough characters to say how badly this company sucks!

Add a negative star I would. One of the worst customer service ever experienced. They pin you to wall by using the automotive virtual chat. Doesn't honor post dated payments, cut you off without no remorse.

Twice within a month they were working in my area and blew out my internet router. Then they tried to charge me $200 for someone to come and fix their mistake. I've only had service for 2 months. Third time, I will cancel service.

On Monday, April 1, I was having issues with the Comcast TV and Internet. I drove to the Cherry Hill office. The person at the desk wanted to know if I brought in the equipment. I said that it cannot be the equipment if both are failing at the same time. It has to be in the street. He had this typical bad attitude of Comcast customer support people. He says that I will have to pay 100 dollars for someone to come to the house. I tell him that pay almost 300 dollars per month for this kind of support. So I leave.

Terrible, terrible, terrible, most corrupt company Xfinity is. Every each customer or billing department person or worker, even sales person at the store are liars. From $55 they raised the price to a $100. When I called customer service they said it was promotion, but when I signed up sales person at the Hialeah Florida said it's regular price, and price won't go up without notification. Customer service his name was Four or he called himself like that said price will go up without notification. One of them lied, and they were pushing for bundle deal. Anyway they transferred me back to billing department to Lechzar, I don't know what country he was from, he said when I signed up it was promotion, and then I told him sales person at the store was saying it was regular price. The Lechzar said, "Oh no. That was a discount at that time." Well another lie. If you respect yourself and your time! Do not sign up with Xfinity.

Horrible internet service providers! My connection is constantly going out. This wouldn't bother me so much if I didn't work from home 6 days a week. But I rely on having a stable internet connection to earn my living. Ever since I moved to my new apartment and switched to Xfinity, I have had to miss several hours of work due to poor internet connection. If this were just a one time occurrence, I probably wouldn't feel the need to write this review. But it seems like I lose internet service almost every other day. And the outages don't just last for a few minutes. Sometimes the service is down for hours & Xfinity makes it very difficult to get a live representative on the phone so you can try to troubleshoot whatever issue you are having. I'm going to switch to a different ISP as soon as possible! I could lose my job if I keep dealing with Xfinity. They're just too unprofessional & unreliable. I'm not going to keep paying for internet service that I can't even use!!

Xfinity's customer service has been a nightmare to navigate, showcasing a fundamental lack of process and consideration for paying customers. Attempting to reach a human for assistance is a battle with their phone system, where you're asked at least six times to switch to a bot via text, wasting 15 minutes just to break through the automated gatekeeper. When you finally manage to discuss refunds, particularly my own $370 due to their billing errors, the process becomes maddeningly difficult. It's been over 30 days, and I'm still waiting for a refund that's rightfully mine, all because of their mistake in double-charging me each month.

Internet and Cable STILL DOWN. San Jose, CA 96134. 48 hours now. No Xfinity Leadership Has called (as promised by Clarice on your appt team) after I had to ask the last technician named Sean to leave my home due to his behavior. Instead You send a random text for a 3rd technician to come out after my experience? No call from a senior exec to-address the behavior of Sean your technician? Why are you scheduling and rescheduling appts that I never made? Shame on you Comcast/Xfinity. I need a senior xfinity executive to contact me today to explain and restore my service.

Has to be one of the worse service I’ve ever experienced, I’ve been paying for internet with no connection for the past two weeks. A tech came out and said he couldn’t figure it out and now I can’t get anyone on the phone or anything to schedule another appointment.

I'm paying $105 00 per month for home internet service with Xfinity. I've made a multiple calls to get a live agent to reduce my plan and no one answers. Their Assistant chat box is the worst experience I had ever had. They claim to be a technology company.

My experience was totally unexpected. Mr. ** was able to resolve with his patient trouble that I have for the last three days on the phone with other technicians. It was excellent service thank you. I will recommend this technician.

At first glance, a rating of "3" may appear to be neither good nor bad. In this case, however, my "3" is a blend of the worst experience imaginable with the online and telephone support and the excellent work by an actual human being technician named James who Xfinity finally pried loose and sent to actually fix the problems that left his colleagues clueless.

I would give them a zero if I could, the customer service is the worse I have ever dealt with. I signed up for service with Xfinity July of 2023, I have had nothing but problems with my service and billing from day one. I had to have multiple techs come out because the service was never installed correctly, each time they charged me $100 and said it was on my end not their problem, if my service was not installed correctly that is their issue not mine. Finally a tech that knew what he was doing came out and got it all taken care of, I called and disputed charges of $200, I was given and adjustment after contacting them multiple times as well, it takes 2-3 hours every time I contacted them. No one knows what they are doing there.

When my ex-wife moved into her new home after we divorced, because I had a previous account with Xfinity, Xfinity accidentally connected my old account into what was supposed to be my ex-wife's new account into her new home. When we figured this out I called in to tell them about the mistake and have them remove me from the account and have my ex take control of that account.

Started my experience with 2 employees I had to hang up on because they couldn’t even speak English! Finally got to a woman that could and the sign up process was fairly easy and normal. Opted to drive and pick up my equipment the next day. I got there right when they opened to beat the rush. There were 50 people already there in line! Big red flag and I should have canceled at that point.

Our internet went out yesterday afternoon and after attempting to reset the modem and the Xfinity customer service person's unsuccessful attempt to do the same, they said a technician would be at our home this morning between 8:00 and 9:00. No one showed up and after a very frustrating hour on the phone, we were disconnected. On our third call, we were told that there was no technician available today, they had no record of our calls and were disconnected, yet again. Xfinity's rating with Consumer Affairs is 1.3 out of 5? That is definitely too high.

Every three to five minutes the internet connection fails. My 5g T-mobile phone service provides better internet than a dedicated provider. Comcast Xfinity would get ZERO stars if it were an option. Unfortunately, RCN was only a little better. They did fix a line after many months of complaining and losing connections during 25 man raids. Under Comcast, I gave up trying to even play online games. Xfinity: rebrand of useless service, waste of money, use your phone instead.

I returned my equipment and cancelled my service 4 months ago. Because I had my payments set up as auto deduct from my checking, they continued to deduct for service I no longer had. I went into the store and they said I would a refund before Christmas. All I got was a letter saying I have a credit. I do not want to ever use them again and just want my money refunded. When you call you get automation. The stores say, "Oh you will get it." I’m tired of the run around and am now seeking an attorney.

Xfinity is a scam company. This probably my 10 times having a problem with Xfinity and this time I had enough. My Xfinity internet account number is **. I called in today to see why I got charge for 800mps around $85 WHEN I GOT ONLY 400mps internet service at my home. I checked my internet speed and it never went over 400mps. Even when I log in my Xfinity to pay bills it only showed a 400mps at the moment. I asked Xfinity customer service why but he never give me an straight answer and was like “o well nothing they can do“. Why don't you just robbed peoples and tell them “o well what you going to do”.

In November 2024 I received a flyer from Xfinity for a deal on internet service. I called Xfinity to sign up for the internet and mobile phone service and I had so I give them my credit card information for a $50.00 deposit before they would come out. The next day later I decided to cancel it before they even came out to install anything. They told me they would cancel my install and would not send me the sim card for my phone. Well that was November 6th and today, February 20th Xfinity is still charging my credit card every month!

Whatever you do, do not use Xfinity services. Their representatives will literally lie to you, and have zero accountability. The culture towards their customers is an “us against them” style and they are rude and completely unprofessional. Trust me and stay away.

Don't ever get this internet from this company. They are the worst company ever to get any service from. I have been given the runaround for 5 days now and they don't care about you or anything, just how much they can get from you.

Just when I thought Xfinity to be subpar and inadequate with service and product, they up their game putting me and my neighbors in danger. I called about their wire down blocking me in my driveway and blocking the road. I said we need an emergency crew to come and repair this ASAP. They gave me an "appointment" 2 days from now. I just saw several vehicles swerve to avoid it! I had to call the fire department in hopes they can do something. Did what I could as a good citizen.

I’ve had Xfinity for years and recently the service sucks. There are always outages. You can’t get through the customer service to speak to anyone, when I did figure out to call the technical support number, I was told the internet would be up in 24 hours and hung up on. I need my internet to work and Xfinity isn’t free. Horrible service and it sucks you can’t reach anyone directly. My internet has been out since 8 pm last night.

I have enroll the internet service for my new home and I have been trying to install for two weeks and it is not possible. I have called customer service and they have told me that if I want a technician I will have to pay for it, about $100 according to the company's policy. I have never used the service and they are already charging me extra. Don't use Xfinity

Here's my experience: Once my installation was complete, the autopay was attached to the person's bank account who lives next door. Xfinity made this mistake (there's no way I could have, since I do not know the person or their bank). Payments started being taken from this person incorrectly and so I called Xfinity to rectify the issue and provide my own bank info. Xfinity's phone automation would gather all my account info and then automatically tell me that I did "not owe any $, so goodbye" and disconnect my call. Once I finally pressed an option to move service I got through to a nice agent who could not easily help fix this problem. His best response was that the person paying erroneously would probably notice and complain to the bank. Which could, of course, disrupt and cut off my service.

Comcast/Xfinity has increased our prices despite not increasing the quality of service, benefits, or even providing new hardware for the service we already pay for. More $ for no increase in value. This is an increase that is supposed to happen across the board in CA, and according to them it is because of an increase in costs associated with their "entertainment partners". They state this after literally talking about record profits in their investor call for 2023, they are already raking in profits in the billions, while Americans are struggling to make ends meet, but have the audacity to increase prices while already milking us for everything we have.

We have had Comcast for almost 5 years and has worked relatively well. Now need to do a little change and only people I get are people in the Philippines that know nothing and have no authority. Besides that, half the people cannot speak good English. Only thing they know is what is on their computer. You may as well be talking to a computer. I requested multiple times to speak to somebody stateside and all I got was somebody in the Philippines that speaks a little better English, but reading from the same paper or computer. Calling Xfinity/Comcast customer service is like talking to a person that cannot hear a word you say.

Ordered internet. The first tech said, “he couldn’t do it and that they would have to send someone to build a plant.” For 4 months we were told the same thing. No one came and they’re still billing us.

Fine when it works, but terrible customer service when anything goes wrong. Will try to have to repeatedly do the same troubleshooting that doesn't work while you tell them you can see the cable is disconnected behind your house.

I am not sure what's going on in this area. Every time Xfinity comes out to do a scheduled maintenance, my services begin to act up. My modem will continue to reboot throughout the day and I work from home. When you call to speak to someone you cannot get a representative because you keep going in a circle with the AI voice over. It is very annoying. When you finally get through to speak to someone in technical support they don't know what they are talking about and give you the runaround. It is that 1% chance you may get someone that actually want to help you and actually know what they're doing and we'll fix the issue. The issue will be resolved until Xfinity comes and do a scheduled maintenance check and then it starts all over again. I am very annoyed with Xfinity. I feel their services are not like they used to be. The company should be shut down. Or someone should buy the company that actually knows how to run a tech system.

They outsource to some of the worst reps, particularly from the caribbeans. They've had reps call, offer a plan and then won't stand by their word...The loyalty is horrible. Just the worst..Let's boycott this company.

Felt like I was pressured into other services. They kept trying to sell other promotions. All I wanted was to know that my cable and Internet was going to be set up. I was connected to Allconnect through Xfinity. The representative did not understand me nor could I understand her at all. I had to spell my name for her 5 times before she got it correct. I had to explain 3 times that it was a rented apartment not an owned home (and she still asked me if I was renting or owning). Horrible experience overall. I sure hope I get my cable and Internet through Xfinity because I feel like Allconnect is dropping the ball big time. I suppose time will tell (as I sit here with high blood pressure now rolling my eyes)!

I joined Comcast renamed Xfinity with a $50 guaranteed internet access rate for life as I remember. It is now $76, with last hike from 62 in one step. No change in service. Why? In my area there is at this instance only Xfinity. All other providers left or did not arrive as yet (5G). This is called monopoly pricing, not home pricing.

Internet speed is up and down, called them and after 15minutes fighting their crappy automatic machine I finally got a person, well they set me up with a tech. The tech never shows up and they had the audacity to change my appointment without calling me, plus the appointment is not for the next day. It was for 3 days later and obviously I can't be home at that time. Xfinity is crap and as soon as any company come around here, I will say bye bye to you.

Today I spent 3.5 hours fighting through Xfinity Customer Service (it is NOT a service...it's essentially non-existent) to get them to honor the Affordable Connectivity Program. They won't do it. They'll take the monthly $30 from the program but they WILL NOT honor the $100 credit toward a laptop, desktop or tablet. They gave me a number and had me call the FCC to ask about this and the FCC told me that they DO participate in the program...except that according to Xfinity they're only taking the $30 and refuse to participate in the $100 credit that is part of the program. So...bait and switch and Xfinity is saying UP YOURS to the government's ACP provisions...and UP YOURS to their customers...but they can only say UP YOURS if you can find a way to actually talk to them...which is practically impossible.

I opened an Xfinity internet account in August. During setup, I experienced issues and contacted Xfinity over online chat and over phone. Since the connection issue was not solved, they offered a technician visit, which they told me it will be free. Technician came and fixed the issue. The issue was that my apartment was not connected to Xfinity network with a cable, so technician had to connect my apartment to Xfinity network with a cable. Technician did not mention any charges to me, but 1 month later I saw I was charged $100 for the support. I contacted Xfinity over phone and in person, but they did not refund my money back. I will definitely cancel my service once my contract ends.

Well went in on December 11 to turn their modem in. Because I bought my own to save rental money!! They told me they were going to charge me $30 a month to send service to my modem!!! So after about 30 minutes of complaining about charges?? They had a plan for me to switch my mobile fun over for $45 a month for 24 months. Since my phone was paid off!! So they processed my phone and told me I get internet for $10 dollars for the same 24 months!! So they switched me over to their service from Verizon!!! It’s been a month my phone bill is $60 dollars and my internet bills is $45 with extra fees??? So beware of the salespeople in their stores!! I dealt with Deonte in Flint!!! He made it sound so good!! Beware of their tactics!!! Never again!!! Oh ya he took out my SD card and threw it in trash. Said he downloaded Xfinity on my phone??? Wow.

I've moved around and had a few other internet services. Xfinity is by far the worst of them all. If they didn't have a monopoly for high speed internet at my address, I'd literally use any other service. Everything is a headache. Their customer service is notoriously horrible. Their internet is never the advertised speed. Pure trash. Recommend for nobody.

Xfinity is horrific, from bottom to top. I work from home, as do many people now post-pandemic. I require an internet connection. Xfinity is constantly on and off, with unreliable internet speeds. The company has been provided countless amounts of government funding in order to improve their infrastructure, but instead they use that money to pay bonuses to their c-level employees. The worst part is that they KNOW they are a horrible company with horrible customer service - but they are able to because they've monopolized certain areas where your ONLY option for internet access is them. They are corrupt, and literally some of those in charge need to be arrested and serve time. The internet they provide is SO bad, that if you are working remote, and xfinity is your only option - I highly recommend moving to an area with more ISP choices.

It's always a danced with Xfinity when it came to their pricing - only now they've decided they longer want to continue our waltz. Two years ago I was recommended by Xfinity to increase my service to 1200mbps because it was the cheapest plan. Made sense. They offered a few discounts to said plan in order to make it cheaper of course. Originally I was paying just over $100.00/ month and it included local TV. Fast forward a year and the price jumped to $119.00/month. Find. I'll deal with it, it sucks but whatever. Now moving to the last three months my bill has jumped again to $150.00/month. Whelp - must be time to start the dance again.

I noticed one day that in my bill they turn around and charge for the free stuff. I asked them to remove it and the rep said it was not possible. I asked him to credit me the amount each month. Again, not possible. He said the only thing I could do was cancel my month-to-month plan and sign up again in a new contract. The new plan was even cheaper, so I did. Well, the account never updated online. I contacted customer service and even though I had what I agreed to in writing they refused to honor it. They said the rep that sold me the deal was wrong in what he sold me and told me I was stuck. I asked to speak to a supervisor and waited for 20min. The rep came back and said they were busy and took my info to schedule a callback within 1 hour. I am still waiting. If you do not mind extra charges and poor customer service, then Xfinity internet is ok. Xfinity Mobile is horrible.

If you need to talk to a real person at Xfinity they do not exist. All phone numbers lead to the same menus. You can go around and around for hours and get absolutely nowhere. The customer service is non-existent. Sometimes a generic menu cannot answer specific questions which need to be explained to a real person. The geniuses there cannot conceive of anyone having such problems. This is not customer service. It's actually a flagrant disregard for their paying customers. And if you stumble upon a real person you will find that they learned english yesterday. All this is so, so that the CEO and board members can buy a new Jet when needed. Please do not sign up for any of their services if you want to keep your sanity. They do not care about any problem you may have.

Have had Xfinity service for 20 months. I have had autopay. XFinity has taken my Autopay OFF! They have charged me for 2 months at my 60.45 PLUS LATE FEES!! This is not my doing. I went to my Account and set it BACK to AUTOPAY. Can't call a Representative, 45 minutes or more on hold. Can't get into my account online half the time - they have a black circle that goes around and around. This company is HORRIBLE! These late fees need to come off. This was not my doing..Donna

Yeah the service is terrible, lots of outages and very slow internet speeds, I literally have 0.9mb/s out of 200mb/s of speed, it has a very bad service. If you can get literally any other provider, do it.

I called and set up new internet/wifi service on Tuesday. The woman, who was very hard to understand (outsourced I’m sure), told me that my equipment was gonna be shipped to me in 2-3 days. Not what I wanted, btw. I asked if I could just go pick it up at the local store and she said "No, it’s already been shipped so no need for that hassle." Hassle? Not a hassle for me, but since it was already shipped, without my consent btw, that I could not do anything but wait 2-3 business days, (according to her). So 3 days later, still have no equipment ….

I was a Comcast/Xfinity customer for years, involuntarily, since I basically had no choice but to go with them for internet service. Our price went up every year, sometimes double for the same crappy internet and old modem that was only upgraded if I had issues with it, and there was minimal effort to keep us happy. I was set up for paperless billing and auto-draft, so they ALWAYS received an on time payment, no matter how painful it was for me to use this service. After I moved and canceled my service, I returned my modem to the store and received no further communication, until 3 months later I received an email from COLLECTIONS for $40. No attempt to auto-draft this amount, send me an ebill, or call me, a consistent paying customer for over a decade. What a terrible immoral company. You should be ashamed of yourselves. If I could give zero stars I would. I will never go back to Xfinity again.

Horrible customer service. Hard to understand anyone at the company and they’ve been stealing money from my account for the last three months trying to charge me for mobile service I don’t have through them.

I sent in a request to add a business line and I was told over a year ago there was a $7k quote to have it installed and the man named Mark said he would put the ticket in as that cost could be covered by them to get the account going if I signed a two year contract that I agreed to do. A week later some lady from Xfinity called and said it would cost $28k and she said Xfinity would cover $21K of the install and I would have to pay the $7k balance. Xfinity has service at another location 1000 feet away and the $28k sounds like a scam to get me to pay the full cost while making it sound like they are "doing me a favor". It sad not only as they are dishonest but not even smart enough to get their numbers right.

I wanted to add an email address for a family member. What I ended up with was more than an hour of frustration. I was redirected to the following:

Recently I wanted to merge my Mobile and Internet with Xfinity. By doing this I would be able to save money on both while upgrading both. At least this was my thought and was confirmed by the multiple sales reps I worked with in this process. Bottom line, my 800 mbps upgrade for home internet has had a max of 142 Mbps since the upgrade. Yes I checked the modem and the rep said it was capable of over 600 mbps. Now it's my responsibility to try to identify if this a pole issue or inside issue - many more hours on the phone or chat. I also upgraded to iPhone15pro - I like the phone and camera. The rep was to provide a buy out amount on my phone, problem is they added my wife's phone instead of mine and when I called them on it I went through 3 levels, then phone call, referred me to another number of a company outside of Xfinity and they said no. Referred me back to xfinity.

I was promised $50 a month for the first year. Four months later it's $75. Now it's $85 plus I never received my streaming device I was promised. Largest mistake of my life going back to Xfinity plus. My service is constantly disrupted.

I have been using Xfinity internet service for several years now. It used to be a little easier to get ahold of their live agents, but it is now very difficult to get assistance from a live agent. Also, it is very interesting that when I click on "Accounts" to check my billing statements and service detail within my account/profile, it takes almost 10 seconds for the right page to open but when you click on other options such as internet, mobile, home security it opens in a second. Let alone that they charge me $70 a month ONLY for internet service.

I received a text from Xfinity that they were doing a service outage. I work from home so I had to cancel work costing me money. They then rescheduled 3 different times and canceled. After 2 days on the phone, they said outage was set for another day, but I received no text. Horrible customer service. 3 days of work lost for nothing.

I would literally prefer ANY other internet provider. Their website is literally the slowest, to the point I believe it is intentional. When I try to access my bill, it literally takes a minute to pull up, sitting there with blinking dots... On top of this, I was double-charged for the same time period, they tried to activate service a full 2 weeks before I had intended because there is no way to schedule a future activation date when ordering service, they deactivated service on another account for a rental property when trying to activate my service, the list goes on and on. STAY AWAY IF AT ALL POSSIBLE!!!

I used Xfinity for 5 years. When I first got started they sent me a cable box I never asked for and when I tried to return it immediately they told me I wasn't being charged for it and to just keep it. Later when my router was apparently having issues instead of telling me to replace my router customer service kept telling me my plan was just too slow and pressured me into upgrading my plan. When that didn't work and I realized it was the router and not my internet speed I tried to go back to my original plan but they wouldn't allow me to and told me they aren't allowed to downgrade plans so I paid hundreds of dollars I shouldn't have had to over the next few years.

Xfinity seemed like a good choice. 2 people said better than competitor which doesn’t say much. NO TRANSPARENCY ON COST! Got 2 mos for $25 each then all of a sudden $100 “professional fee”. Really? It’s slow as can be…takes forever to even boot up. AND…if you need anything, the website is all robots and you literally have to go to the store to even cancel your service!!! Ridiculous but then again, they are Comcast!

Xfinity/Comcast overbill and double bill their customers intentionally all the time, it’s been like this for more than 16 years, and each time you call to ask them to remove the double charge, the following month is back on your bill again, and you have to talk to Non American, non English customer services representatives that is difficult to understand, spending 15 minutes explaining your concerns, that never gets resolved.

Worst customer service I've had in my life. Didn't receive the "convenient gateway" they shipped for 2 weeks, so I was without internet. They kept saying it would show next day. Got charged the full month even though I wasn't able to use it and when I called to dispute, they put me on hold for 30 minutes and then hung up on me. 0/10, please use a better internet provider, Xfinity doesn't care about its customers. Only the bottom line.

If you are the ONLY thing available (thanks to government help) you can sell bad things and get away with fraud. It is understood that Xfinity has too much work. And it is suspicious that they have a monopoly with the areas of service. Don’t worry Xfinity! You will be out of work in a few years thanks to low orbit satellite service. You are awful. And you abused your clients. And you, government official who allowed them to do this better have no conscience and pockets full

I have had Comcast for over 10 yrs, just know they are a complete rip off. My monthly bill for internet only from Comcast went from $55.00 to $105.00 in less than two yrs. I kept getting emails saying I was near my limit and if I didn’t upgrade I would be charged by the gig. I upgraded. Service was no better (worse). Well after upgrading again I needed to upgrade to unlimited which is what I had done but was informed no that upgrade was not unlimited. Well now I have unlimited through T Mobile for a locked in price of never going up for $30.00 dollars a month. Wow big savings and we stream TV no problems at all.

I work for home and depend on my wifi being available. 3 days last week it was out for most of the day. This morning it's out once again. Do you think that they would reimburse us for their outages and lost business - well I seriously doubt it but if your one day late paying their astronomical bill they will turn off your service. Terrible service way too expensive. If you can't fix an obvious issue in the same neighborhood within a reasonable amount of time give us a refund.

I recently dropped my cable TV service, but wanted to continue with my internet service. I selected a plan with a faster speed. I was given new equipment, some of which I decided I didn’t need or want. I returned the equipment unopened within 3 days (I don’t live close by). I was given receipts for returning the equipment. My next bill showed a charge for the equipment I returned. The local store where I returned the equipment to said they could not give me a billing credit and said I would have to call the billing department. The store can instantly charge you when you get new services, but they can’t correct the charges.

Xfinity used to be the best provider but not any longer. Poor customer service. They will transfer you from one to the other department and no one will be helpful. No matter how many times you mention that you don't want to be on the contract they will say no it's not a contract. When you leave the company because of their poor price plans they will charge you for early termination fee. I will never recommend anyone xfinity. There are better options available. Please don't get stuck with them.

Talked to agent on 9/14/2023 and she told me that a $90 charge would be canceled and I had a $0 balance. Xfinity turns around and bills me again for the $90. Called again and talked to Rudolph on 10/16/2023 and he tell me that they have no record of the call and I will have to pay the $90. Don't use Xfinity! And it take about hour just to get agent on the phone.

Hello, I recently canceled my internet service with Xfinity/Comcast after communicating via phone for a couple months asking them to fix the safety issue of children/teens using the public wifi with no parental controls as an option. When a customer has xfinity home wifi, it also comes with the option to use the public wifi hotspot in the home, which causes the issue of no parental control over their children's internet use. Xfinity provides parental controls for the home wifi service, but this option is pointless with the public hot spot available 24/7. Even if we unplug our modem, the public wifi is still available. It does require a password to access the public hot spot but once you log in for the first time, it's impossible to log out, xfinity told me we'd have to reset our phones and all devices back to factory settings to log out of the public wifi, which makes it nearly impossible to log out, not to mention very inconvenient and trying for family relationships.

I walked 30 minutes to return a router and other equipment to the Alpharetta Georgia location on North Point Pkwy. The store manager Javon played with his phone and stared out the window with occasional glances in my direction as I waited and waited. When another customer walked in, it was only then that he called me over to the front counter. Making him aware of his unprofessionalism, he became angry and strutted away.

If I could rate Xfinity a minus 10, I would. I have been trying for three months to get Xfinity internet and cable tv installed in my home. As of today, after on-line sign up, telephone conversations, texts, emails, live chats and multiple visits to the Xfinity store, I am in exactly the same place in the process as I was when I first contacted Xfinity. The ONLY thing that has happened in these three months is that someone painted a white line across my lawn indicating where they were supposed to dig the trench. That line has since faded and almost disappeared.

Xfinity. One happy day I checked my Xfinity app. In the process I saw that in my bill statement I owed $87.66 that was due in a few days. The next morning I woke up and had no WiFI. I called Customer Support and asked why my WiFi wasn’t working, thinking that I would probably have to have a tech come to the house to fix a problem. When Customer Support told me that I had $100 past due so Xfinity shut off my WiFi, I was dumbfounded. I always paid my bill, plus I had auto-pay set up. Didn’t I JUST see my statement YESTERDAY? It had nothing about owing $100 over my regular monthly statement. I asked WHY I hadn’t been told? WHY did I have NO warning? Why did I only have $87.66 due yesterday and today my WiFi is shut off?

Received from Comcast -- this will be lawsuit. You are not permitted to contact the call center going forward. Any credits that are not added by me will be removed. Any service calls that are not added me will be removed and if a service call is completed without my authorization, you will incur a $100.00 service call fee. Because I reported them for bad services at BBB.

I have never been so disappointed in a business that considers me a "valued customer". I have been with them for years for cable and internet, and pay my bills on time. I requested for my cell number to be transferred from another company last month to my Xfinity cell phone. Not only did they "accidentally" disconnect their own phone bought by me, they lost a phone number I had for 10 years and it cannot be retrieved. After calling multiple times a day for a week and a half, a young man at the Xfinity store was able to get the phone working again (after him being on the phone with xfinity customer service for over an hour) under the new number that was assigned by them.

Due to poor Internet connectivity, we cancelled our service with Xfinity. They were supposed to send me the final bill... They ended up sending it to an address where we never lived. Then, they had the audacity to turn us over to a collection agency for their error. We will never, ever do business with them again and cannot recommend them based on our poor experience.

I went in PERSON to set up my account and report lost equipment. They told me my new account (all charges included) would be 55 dollars a month for a year. Instead I was charged 107 automatically every month. When I called (seven times the automated system hung up on me first), they stated that they were charging me EVERY MONTH for the lost equipment plus charging me for the new equipment. They were supposed to just charge me ONE TIME.

Had the misfortune of getting cable internet service from Comcast/Xfinity for over 2 years in the Natomas area of Sacramento. They had horrible technical support and billing systems. The issues and the saga I went through are:

This thing about an AI takeover is nuts because already the automative systems are so darn USELESS and defective! A complete time suck. Clearly I’m calling to discuss my bill with a live agent because your app likes to send people on a wild goose chase! Then the automative system refuses to put you through unless they know exactly why you’re calling!!?? Oh geez… I’m calling to chat about the weather! Smh or my bank account…no idiot! Obviously, I’m calling to talk to a representative about my Xfinity account and I don't want to use your defective app! I don't want to go online!!! I don't want to spend 45 minutes talking to a dumb computer who can't help me! I.Need.To.Speak.With.A human!!!

Not sure why it's creepy to deal with Xfinity, but it is... and probably same situation as last reviewer, calling isn't calling when you don't get to talk with customer service without 15 minute wait or something. It's a recording on the other line trying to avoid the customer's concerns and even with earning 30 million a month on Business and household customers, the corp. has to constantly attempt to hike rates on (residences).

On 4 different calls, ultimately disconnected. Re-direct to self service which requires internet service which is out. 4 hours to try to report. No solutions. We pay premium but now no TV, no WiFi, no phone….

My home was experiencing internet connectivity issues on August 4th. On August 7th, Xfinity sent a technician to fix the problem. For the technician to fix the problem, he had to enter my crawl space. Afterward, my internet was working properly. "I couldn't get the crawl space door to close back, but I have it propped up pretty good," he told me before he left. Calling Xfinity on the same day, I asked for a supervisor. It was suggested that I send a picture of the door to a local Xfinity store, and someone would get back to me by August 21st. I was given a ticket number. On August 8th, I went to a local Xfinity Store in St. Clair Shores, MI 48081 and emailed pictures to an Xfinity employee.

We had local Xfinity reps tasked out to come to our very rural community (Lake Butler Florida) and distribute flyers and door hangers about deals with Xfinity touting $35 a month for 200 Mbps service, which beats our local service provider Windstream in both cost and speed. I called and set up service, the representative indicated that we had coverage up to over 1000 mbps in Lake Butler and at my home so speed would not be an issue.

This company is a mess. During my first year of contract, I had to call several times because they overcharged me without my knowledge. Second, they never communicated to me that my contract was over and they started charging me $68 p/m. When I called them, they said that I was under 200mbps when I should have been at 100. There is a deal for 19.99 p/m but they want me to pay $55. I am also switching to Sonic because they constantly irritate you by asking you to switch your wireless carrier to theirs instead of helping solve your problem. Even if you get them, be on your toes.

Honestly, the internet is terrible, to communicate with the agents is terrible. Yesterday I had the appointment with the technician and today they called me, and I was able to listen to the voice message at 8:36 am where they canceled the appointment, without me having canceled it, Without having done anything, the connection and communication with this company is terrible, how much time I have left to not be with them anymore. Before having a contract with them, check well, because lies rain here.

First off you cannot ever reach a human. It's all bots. Second just as an example it's gone down 6 times in 10 days. 99% up time is 40% up time. Even Century link was up more. Stay away if you want value for your money. Also they interfere with what you watch or the websites your go to I know. I've received 2 letters in a week saying I violated some copy write law when actually I paid for a subscription. This is not the Comcast company of old. This is a sad excuse for a internet co. Involving itself in your privacy. Which with them you have none.

I have COVID-19, I am about to take notes for a meeting and my internet stops working. I Google XFINITY on my phone and it shows maintenance is being done. I should have been informed in advance. I was told it would take 30 mins and that someone would call me to make sure. It has been over an hour and no one called me. Thank you for making my day worse and now issues with my job.

I recently had Xfinity "gig" service. It was exceptionally slow only averaging just over 100mps. Consulted Xfinity several times with no improvement, purchased new modem which they couldn't get to work (approved model). Finally called to cancel. Immediately after call I get notices that invites to join my account were sent. It listed them as coming from the phone conversation. I spent well over an hour with fraud department and they confirmed suspicion of agent adding access to someone else. Be very careful dealing with this company as their agents are not trustworthy and highly incompetent.

Read your terms and conditions before you sign. I was called about "getting a new deal" because my contract was ending. I was told for the same price I was paying at that time I could get "a free camera" and a "free cable box." I told her I didn't want the cable box because we don't need cable. She insisted, claiming it was free so why wouldn't I take it. Total lie, as soon as my contract began I have been charged $30 more per month.

I have had Xfinity for 4 years, no issues. Then suddenly I am being overcharged. So I ask customer service why and they said it was a balance that was from the previous month. Which I had to tell about 10 of them, including managers, that I always pay my bill every month. But they continued to say it was balance. I asked James one of the reps and he said I owed an amount on 6/3 then as the conversation goes on he changes the amount of my 6/3 amount. When I asked why, he said for service transfer but then changed it again.

Used Xfinity Internet for two years. Had no issues with internet the entire time, until a contractor cut the lines right before we moved out. Xfinity then charged us $115 for a technician call-out fee on our last bill. It took nearly 5 hours of phone time in order to remove the charges after negotiating with several reps, as well as putting in for a refund for the time service wasn't available. Awful experience that was complete waste of time. Ensure you remove your auto-pay information before you cancel service so that this can't happen to you, or at least you get time to have to fight them for it.

Xfinity provided upgraded with a new modem on June 24 2023. Since then the internet connections was poorly connected. At the time of installing the new modem the technician stated that Xfinity would be coming in next week or two to look into outside box and updated the system. I called CS. They arrange an appointment to technician come over to resolve the issue on Sunday but no tech was showed up, again I called to Xfinity CS and they arranged a another tech on Tuesday between 10 am to 12pm but still no tech was showed up to resolve the issue, I called again on Tuesday around 10:45 am to CS and reported that technician didn't showed up again.

I have had Comcast off and on for most of my life, and let me tell you, it is always a horrible experience. From blatant flat out lies in regards to connection speeds, to constant outages, to terrible loaned out internet modems, this company is absolutely horrid. They have pseudo monopolies in many areas I have lived in, and it's always been a nightmare dealing with them. In addition, their new app is one of the worst apps I've ever had to look at.

The worst customer service I've ever experienced from any business-- ever. It is virtually impossible to contact a live agent. The only time you can connect to a live agent is if you lie and say that you're interested in setting up a new service with Xfinity. Speaks to their priorities.

This company is awful! I had service with them for years. When I moved, I transferred service. I had to pay $100 for install, which I did. The wi-fi wouldn't even reach the back bedroom of our 1300 sq ft home so I cancelled service and went with another company that had better service and rates. I then get a $200 bill from Xfinity for breaking a contract. I shouldn't have been on a contract!

6/5/22 lost Xfinity Wi-Fi service for 41.5 hours. I was not alone in this interruption, 18,000 customers in my city lost their services as well. Due to this interruption, I was not able to make a mobile deposit by midnight 6/5 for June‘s rent. I received a $180 late fee. I was reprimanded sternly and was close to losing my job due to not having Internet and mobile. When not at home connected to Wi-Fi, I use my cell phone to work. For some reason my mobile services have not worked the same since 6/5/23 and have cost me nothing but major headaches since.

I have never had a problem with the actual internet service aside from occasional outages. My issue is you sign up for a price then every couple months they charge you more and more. Started around 80 got up to 128 just for internet. It is impossible to talk to anyone on the phone. Despite my screenshots and screen recordings they do not honor anything agreed upon with a customer service agent. The best way to communicate (still awful) is via Twitter.

If you call their customer support there is a silly robot who tells you what you can say. If you want to say something else the robot hangs up on you. I always have to call twice if I have to talk to a human.

Absolutely awful connection and customer services. The connection is terrible and it’s impossible to get someone to help you. I do not recommend this cable company. Terrible!! Various times the connection goes for no reason, there won’t be a power outage or anything. Then you try calling but can’t get a live person online until you have restarted for 10 and have done a bunch of other steps. After you have done all the steps you still can’t get someone to help you. Worst cable company ever!! Unfortunately I cannot get FIOS in my area so am stuck with Xfinity!!

Comcast/Xfinity should either overhaul its customer service or pay a huge fine to anyone who has ever spent 15 minutes or more of our precious lives just trying to get a human being on the phone. The Federal Government should have be reviewing every large company's customer service and standardize them so that they actually help customers instead of infuriating them. Even now when I was willing to enter into a live chat, the system did not email me its required verification codes until 5 minutes after I closed the login window. The biggest problem, besides the unending billing "surprises", is just getting through to a person. I DREAD calling the 800 number. And, if a person is having trouble with their internet connection, what good is being sent the link that the persistent voice recognition system insists on texting? If you could open a link, you would not be taking time to call. My WiFi and phone bills vary way too much, and for no good reason, ever.

This is the WORST customer service company I've ever dealt with. Sorry for the long post but I need to save others from experiencing the same lies and wasted time/money that I experienced. I upgraded our internet to unlimited data recently. With the unlimited data change, they were supposed to send me their xFi router, which is included in my monthly xFi charge, but instead sent me an old gateway router and had the audacity to charge me shipping. I contacted them & they agreed to send a tech out to bring the xFi router that I paid for & to set that up at no cost. GREAT, right? The rep also told me that he could offer me a speed increase at no additional cost. How? I asked... He stated that it was a promo and that he'd send me over a contract to review and sign. After going through the numbers with him and having him "rest assured miss" me 10 times, I signed a contract & set up a day for the tech to come out to switch the router.

As a new customer we ordered TV, internet, and phone services. Afterwards we found a much cheaper phone service elsewhere so I called to cancel just the $30/month phone. I did so BEFORE the 30-day free cancellation period was up. So far, so good. Three weeks later I called Xfinity and asked why the $30/month for the phone was still on my account even though I had cancelled it. She apologized and took it off. I asked what our monthly total would now be and the price increased by $11.00/month! Huh? I asked why and was told I lost my 3-services discount when I cancelled the phone.

I was scheduled for Xfinity internet today from 1 to 3. When no one showed up I tried to call customer service. I went back and forth with a horrible automated attendant before I was able to get a human on the phone. The bottom line - the tech claims to have called me to confirm the appointment, which I have already confirmed the night before. I did get several phone calls from unfamiliar numbers (I do get a lot of spam phone calls), but because the tech did not leave a voice message, I had no way of knowing which number I had to call back. the bottom line is that I took off work for nothing and had to reschedule for the following week. Was it too much to ask that the tech leave a message, so I could call him back to confirm? Only common sense and a good customer service, which Xfinity installers obviously do not possess. It is obviously beyond their pay grade.

We had a storm on 3/14/23 that took out our internet connection to the utility pole that was destroyed by a tree, and as of 3/26/23 are still without cable and internet. We have called Comcast Xfinity daily and scheduled appointments that no one shows up to and yet they still get paid for a service they can’t provide. I work from home and have had to rely on my cell phone data for the internet. This is ridiculous, we were only 3 days without power but have been without internet services for two weeks!

They are as attentive, 'till you sign and have issues. Then it's wait a few hours. Do you have that time? Been almost two years trying to get me service fixed. Now that the contract is almost up, they want to help. Welcome to robot answering, wait a few hours to get a real person.

The company is garbage. Service rubbish. The service is rubbish and the price is too high. A robbery without a weapon. I have never seen and never experienced such low quality service. A very high cost for a small service plan that never works right away. Simply run from XFINITY

I have been with Xfinity since 2016 and thought the services offered were good (no better or worse than the competition). Where they are BAD is Cost. I have lowered my services through the years from Cable/TV and Internet, to just Internet to keep costs reasonable. Later on lowered the Speed of Internet services to again to keep costs in line, but for the past several years I have had no other options to lower the price as they continually raise the prices. It seems that they just continue to try to keep bills at or above the $100 mark. With many other options at half the or less the price of xFinity available now I decided to go to my local xFinity store to check my options.

Customer is not allowed to speak to an agent unless the modem router is restarted. Customer has to wait 12 minutes for the restart. Customer has to call again and will be given an option to have an agent call in 3 hours. Turned out that Xfinity is hacked. Customer can connect the modem by cable to a device. Wireless is down all over U.S. Wifi name not showing.

I’ve been with Xfinity for about two years. They don’t care about their customers at all. They add extra fees on your bill. They are a scam. Run form this internet company. Employee number ** supervisor.

I got a surprise notification about a 40% increase on my internet bill that they never let me know was coming. I tried to contact them by phone and they would not let me talk to a person, so I was forced to "chat" for 90 minutes to fix the situation. They kept trying to upgrade me and sell me more crap, and I didn't want that. I just wanted a better price. I got it, but I did not need to type for 90 minutes to someone. Their customer service still continues to be horrible and I'd be embarrassed to be a CS person there.

Just because they are large corporation does not mean they are not going to scam you. In fact they will scam you and get away with it because they have monopoly in most markets. If you have chance pay 20$ more and use other company. This company will pretend to charge you less but at the end will compensate with scams.

Rated 1 out of 5 stars. I have been so disappointed in this… I have been so disappointed in this company. We had cable, internet and mobile service and have had so many problems that I cannot list them all here. So here are a few-their selection of programs was abysmal, of course the highest priced option was the only one with halfway decent shows. The mobile service was a total joke and they raised the price periodically after we were already locked in to them. Trying to contact anyone alive on their website was another joke. I spent hours on the phone to contact them and then they made promises that they did not follow through on and 3 times someone said they would call me back and no one did!! They raise prices arbitrarily and do not let you know. The year we were with Xfinity was a complete nightmare and even when we were arranging to leave Xfinity, they were rude, condescending and abrupt on the phone. DO NOT GET XFINITY!

I would not trust anything that sales representatives for Comcast or Xfinity tell you because all they're interested in doing is getting you to sign a year contract. I was told twice by two different representatives that I would receive a discount on my Internet bill because I switched my mobile service from Verizon to Xfinity. That never happened. Subsequent calls has led to no resolution the problem. It has been a waste of hours on the phone trying to get this resolved. Can't wait to switch my service from Xfinity and Comcast.

Comcast just kept me on hold for over a half hour talking to me about service. I live in Downtown, Minneapolis. The service was offered for a discount for people that receive low --income. I only needed one of their services. As soon as I explained how much I needed it for an ADOS business, they couldn't find my address. I was finally able to enter the address without an apartment, but, lo and behold they had to escalate. Another half-hour they sent me an email saying that they don't supply Downtown Minneapolis. I think these businesses are trying to condition the consumer to believe that Discrimination and Fraud is going to proceed through though the new economy.

I have never had such terrible internet. I mean it's so bad it's actually pissing me off. It's that frustrating. In and out of service standing in the same exact spot. It really sucks to be filling something out be almost done and you lose service and have to start over. I just heard they've got 10 G now but they can't even get 5 G right. I'll be switching to another provider in the next few days.

I’ve been a customer for 5 years, I purchased a service that would have up to 1000 Mbps download speed, 132.00 a month. I generally got 300 to 400 Mbps. I had constant problems with my service. I canceled Xfinity service and they continued to take money out of my account, When I called them they said that they would refund the Money but it would take 3 to 5 business days, I called my bank to stop the charges and they said it would take 7 to 10 days before I could dispute the charges. If I could give them 0 stars I would. I would not recommend this company.

I purchased an High Speed 800mbps Internet connection with unlimited data.. About two weeks after use Xfinity would cut off my signal. I would then use the Xfinity app to check for an outage in area and all but 1 time there was an outage. Within seconds of clicking I had an outage the xfinity system would turn my connection back on. I don't always call to speak with someone but when I do..it's annoying. Check cable, tighten wire, the usually **. "We are so sorry.." Sure you are.. I worked in IT. Bought my 1st computer in 1984. I know what I'm talking about.. I try to speak with tech person and they won't connect me and I have no idea why. Xinifty is a joke for customer service, they can see I have called before.. But they have to read the script.. I'm fed up.. Not sure if Starlink is any better, I think it's time I give it a go.

Xfinity should be very careful with people working at the billing department of your company, who have been taking advantage of Xfinity to make money from Xfinity's previous customers. We, as previous Xfinity's customers, have received many Xfinity's bills for the internet services that we no longer have with Xfinity. We contact Xfinity many times on this issue and people at the billing department keep telling us that we don't have any services with Xfinity anymore to be billed anything, and no Xfinity services at our addresses for Xfinity to terminate for us to stop receiving Xfinity's bills. We end up getting collection letters asking us to pay Xfinity ridiculous amounts of money which we don't owe Xfinity at all.

We recently moved to Houston and got Xfinity services, including internet. It was a no-brainer, having had Xfinity for several years in California. Unfortunately, the internet has been spotty, down a few times a month. Doesn’t seem like much, but it’s a problem when you’re working. In California, we had an outage or two a YEAR. Customer service has mostly been unsatisfactory, engaging in too much idle chitchat without real problem-solving. Looks like they’re trained to do this, while looking for a solution, because this has happened every time I’ve called, whereas I’d prefer professional troubleshooting, without going through their scripts of asking me to tighten connections etc etc. I already did that, really!! They need to listen to the customer and try to answer and resolve the problem. Why is my internet so spotty? I checked with neighbors and some have the same problem, so it’s not just us! Xfinity internet is poor in 77079, Houston.

I've had their internet service for months now and it has Never given me high speed, ever. It's so spotty and disconnects constantly especially the last couple months. Do not recommend at all. This is what happens when you allow a company to monopolize something.

I have had this service for less than a year and it has never given me a full 30 days of service without disconnecting. 1) I had Xfinity replace the line coming into my home to the modem. 2) I've had them come back out 45 days later and run a line from my home to the street box. 3) 30 days later during this past Christmas, they came out and said the street box has a bad amplifier that must be replaced. 4) Two days later, they replaced it. Two days later it drops again. 5) They came out again to say the amplifier needs to be adjusted. They did and within 72 hours, it drops again. It drops my service every 24 hours. I even decided to try buying my own router for $350. It's just time for me to leave. I'm totally angry. DON'T GET THIS SERVICE!!!!

Updated on 11/22/2023: Xfinity are thieves. I have noticed bill discrepancies several times and contacted them with no apology on their end. This time I took screenshots of balance, payments... I paid November's bill, had a 0 balance, then received a new bill for $71 due November 23rd... I'm reporting my evidence to the Federal Trade Commission & BBB.

I have been a Comcast customer for over 10 years. My contract continues to go up and the services is not competitive, 75 mps. I was informed that my account was moving to 1 gbps only to find that it was an error. This is a business account. I have had several outages and some taking a day to resolve. I work overseas night hours and the outages are prioritized lower. I have not received compensation for the outages. With my contract ending, I called into re-establish. I was given a higher rate and upsold. When stating that this was not valued to my company, I said I would be forced to leave. I had to find a new provider.

Zero stars.. Have been trying to get a credit for time without cable services that were charged for but not provided after Hurricane Ian laid waste to their cable lines. Went weeks without service but Comcast still charges full rates. basically charging for services NOT provided.

After hours of trying to push through prompts to get a real person, and multiple phone calls, I was told that Xfinity took too much money out on my autodraft payment because the autopay was set up for that amount. I had been paying $20+ less for the last two years, and the autodraft had no problem adjusting to take the $20+ higher amount when the promotion had ended; however, it failed to re-adjust to the lower amount when I began a new promotion on October 12th. I explained that the autodraft was not set up with my bank. It was set up with Xfinity, using their Xfinity autopay option. The final insult was that I was told "for my INCONVENIENCE" Xfinity was going to CREDIT the $26 back to my bank account in 48 hours. To REWARD me for my INCONVENIENCE, Xfinity was going to give me back what it illegally took from my bank account!!!

I only had internet from them and the experience was terrible. The bill kept going up and the services kept getting worse. I had to keep resetting the box at least 6 to 7 times a week. No matter where you sat it the service was bad. I was paying over $100 just for internet and it was slow and dragging if it worked. Then when I cancelled and returned the equipment they charged me another $70. I would say a very expensive well learned lesson never do business with them ever.

In summary, this company knows how to hide information from its customers. Which is INSANE for the exorbitant price that you pay for their service. Read on to find out what happened to me: When I signed up for Xfinity, I knew I wouldn't need any crazy internet speeds. I asked the agent to give me the lowest internet tier. He offered me a promotion for $39.99/mo for one year. I said yes. He did NOT tell me that this promotion was for one of their HIGHEST internet tiers. When my "promotion" was up, I contacted customer service to ask why my bill was now $59.99/mo. This is how I found out that I was given one of the highest internet speeds. When I said that $60/mo doesn't sound "promotional", I was told that the actual cost for that speed is something like $98/mo! It does NOT list that original cost of $98 anywhere on the website. OR on my bill.

My job and my wife's small online business totally depend on stable internet but too many outages recently! Usually we receive a generic message from Xfinity with an estimated time of internet restoration but never seen issue had been resolved by then. The last time it was nearly 7 hours after.

So disappointing, went in on 10-7-2022. Received the worst service ever. Just to purchase a charger, spoke to a large heavy-set white man with a bald head, named Carl, he was so rude, told me to take my business elsewhere. My 15-year-old daughter was with me and shocked with the way we were spoken to. Carl needs some customer service training. Went elsewhere to buy my charger. May be taking my business completely somewhere else.

Terrible customer service. Terrible speeds. Increased Intermittent outages. It was embarrassing telling my new employer that my internet connection was down yesterday. It was down for 5 hours throughout peak business hours. I had to tether my laptop to my iPhone and use my AT&T 5G service. Overall, company is scamming its customers.

Can't get to my account unless I get their app. Can't change my password but I can pay my bill online. I don't have enough space in my cell for an app ➕ customer service is done by an answering machine

I wasted an insane amount of time attempting to resolve a billing issue for a cancelled account. The account has been billed for two months after the account was cancelled and the equipment was returned. I do not want to have to use their automated service to "resolve" this issue because it won't work. Yet again wasting even more time. They texted a link to my phone and then ended the call after going through all the hoops to try to talk to anyone about this problem. Instead they prompt with a "whole new experience" and a full sales pitch before disconnecting my call. This company is a joke!

False advertising, horrible service. Not to mention they spend $0 on improving their phone system. It does everything not to connect you with anyone. Only people answer are in Philippines. They don't speak English and try to reset your modem several times without any help. Absolutely garbage. I really hope a huge lawsuit would make these people out of business.

Was having issues with my internet. (For like a year with many calls) I called and they reset my modem and as we were waiting she reviewed my account to save me $30 a month. I asked if it had a commitment and was told no it doesn't but does have a 24 month price lock. Well 38 days later I Canceled and guess what? 12 month contract costing me $110

Although we purchased the 900Mbs wireless internet service from Comcast, our service has been horrible and totally unacceptable. We are experiencing some very extensive, frequent, and pervasive latency issues. On multiple occasions, we have contacted Comcast and informed them about our poor wireless internet service yet they continue to fail to resolve our problem. For over 2 months now, we have been experiencing very poor, unacceptable wireless internet service. In fact, the problem has persisted for so long that we have finally decided to abandon even trying to get help from Comcast. We are tired of them using our problem as an opportunity to charge a $100 service fee for each visit to our home. It's obvious they are very comfortable providing inadequate equipment, poor service, and charging additional money for low quality of service.

They never provide the speed that they claim. When you call their service tech, they are new. Doesn`t know what they are doing, Start blaming the router, blaming for poor speed. Then they want you to purchase an Xfinity router and upgrade to a super speed connection. You pay the hire price and then still the slow speed. Then they blame you to change the wires in your rental apartment, Which you can`t. So then deal with super slow speed rest of your life with super speed charges per month. Go to some reliable and ethical service provider.

Customer support changed my internet plan without my consent which was a more expensive plan than the one I was on previously. They then said they were going to call me to fix the plan and didn't call me.

I have been on the phone for 51 minutes...and my issue still has not been resolved. I called to inquire about the HBO charges that has been on my bill for May, June and July. I did not purchase this and have never watched it. I would like to get a credit for the $14.99 charged for 3 months ($44.97). I spoke with Eddie, Employee R54, in Denver, he refused to transfer me to someone to help resolve this issue. I live alone and did not make this purchase from the remote or online. I would like a credit for these. I should not have to pay for a service that I did not add to my account. Thank you!

The Xfinity account number written on the bills: **. I am not sure what is going on with the Xfinity billing department. I have already called and chatted with Xfinity's agents to make sure that there were no more Xfinity services at my address. They have confirmed with me so many times that I wouldn't be charged anything anymore because there is no Comcast Xfinity services under my name at my address, and all equipment have already been returned. It turns out that I receive a bill today with the amount due $159.73, and new charges due Aug, 11, 2022 of $40.19. Is this a mistake or should someone be fired for trying to steal money from previous customers in this pandemic time?

On June 8th 2022 Xfinity/Comcast was upgrading equipment in our area. 2 days later they said it was done, but our neighborhood still experiences random dropouts in service that render our internet unusable. We are paying for streaming, gaming and losing money driving to work since we can no longer work from home. They have sent 11 techs/linemen to our home. The problem is somewhere beyond our block. All my neighbors have same problem. We no longer have stable internet since June 8th. They will not fix the problem and we cannot get someone to help our neighborhood. We are spending hundreds of dollars a month for services we cannot use and internet provider that cannot provide internet. We had no problems for many years before June 8th 2022. Most people give up with thier ridiculous horrible lack of customer service.

Bundled my phone service and internet service together to save money...BIG MISTAKE....that one act alone cost me hundreds of dollars. Lied to by customer service. Lied to by technicians who were supposed install but didn't show up! Lied to repeatedly...they tell you what you want to hear and once you're off the phone you disappear. No follow through. No taking responsibility. No internet service means no phone service. So good luck reaching anyone during a black out! Could care less about their customers once they get your money.

Dealing with Xfinity customer support is a hellish experience. Their systems are totally broken. Their website is broken (basic functionality doesn't work) forcing you to call in and spend many HOURS on the phone with them to try to get a plan you need. Their customer support team gives you all kinds of wrong information. They need to re-haul their whole system and make it much simpler and make it all available online so you can figure it out yourself without having to speak with customer support that doesn't know what they are doing.

Move here 3 months ago. Xfinity had to fix some very old equipment at the house, but never bothered to finish. Here is where they haven't covered a box at the street. Assuming this will allow me to post a picture.

I am so sick and tired of these outages. I have lost so much money in the last six months because of Xfinity. It is ridiculous. There has been at least 6 to 8 outages in the last six months and on top of that the outages last all day. I work from home like many of us. This has affected my job and furthermore I have a side business to where I print T-shirts. I had three orders that was supposed to go out today. Obviously I couldn’t do it. I had to give a total of $150 discount to my customers. These outages have become pretty much everyday practices and they don’t give you discounts unless you call up there and complain. They should give automatic discounts because most of us work from home now. I am so disappointed and frustrated and upset with my service. I am done with Xfinity.. DO NOT SIGN UP WITH XFINITY. THE SERVICE IS TERRIBLE.

In September of '21 I called Comcast to inform them that they had been over billing me for months. I had signed up for a promotion which they had failed to honor. After multiple calls and hours on the phone I was finally able to get the matter resolved. They offered to credit my account for the difference (over $150) and enrolled me in a new promo. Keep in mind they only credited my account the money they had overcharged me and the penalties that had arisen due to their mistake and not a single penny more. So I basically gave Comcast an interest free loan for 6 months. I thought everything was fixed only to realize later that once again they did not enroll me in the promo and once again began billing me at full price.

I have been an Xfinity Internet Customer for 4 years. They continued to raise my rates, telling me that it was standard rate increases annually. I cancelled my service today, which took almost 2 hours and numerous phone calls with promotional offers to keep me. Where were those offers when I was getting my price raised annually? Terrible treatment of longtime customer.

Xfinity is the worst internet I have ever used. Or tried to use should I say. Had it for the last 3 months and it was offline more than on. Call customer service and get lied to about credits for always being down.. No credits just bills for junk internet.

Xfinity requires parents to manually enter each porn or violent content website in the world individually to block such content from their children. Other companies provide a simply button to block adult content or violent content. I have to spend days researching porn site urls and then manually enter everyone. Xfinity doesn’t care to help parents. If you have children use a different provider!

I cancelled my Xfinity service and specifically asked them if I needed to return this little white box modem thing, a little bigger than the palm of my hand. They said no. A month later they charged me $120 for "unreturned equipment." I tried to get a refund, the agent said oh yes our mistake due to a "technical issue." They assured me they refunded it, and it turned out to be a "credit" to my "account." I again pressed them to send me my money. They said they would send me a paper check in the mail, but it turned out they had the wrong address and we had to correct that too. Still waiting to see if I get that check in the mail.

I could write a book from how many techs and service calls have been to my address to fix my poor internet speeds and TV buffering issues. I have a large lot and they installed a longer line from tap to main house and then extended to pool house. After three attempts to get TV fixed, they put in a new line saying the old RG line wasn't large enough and after doing a healthy test discovered it wasn't strong enough and so they replaced it. I've had this line in for over a year and been paying for subpar performance only to learn yesterday it was the wrong line. Then because I've bought two extenders to try to get internet connection and it still registered a 3mb speed instead of the 300mb I pay for (I pay $186.00) a month, I requested a new hard line to be installed into the pool house. They said it would be an additional 64 month making it now 250 a month.

Xfinity Comcast are the worst company ever. I'm so upset because my bill went from $74 a month to $160, $266, and now 412.00. WTF. I just got the email today that they disconnected my services and for me to turn in the equipment. I have 10 days to turn it in, but they already added the charge for not turning in the equipment, and I just got the email today. My service was disconnected a month ago and they still charge me for this month of service and I have been disconnected a month ago.

I had other internet provider for 9 years before having Xfinity. The only reason that I choose Xfinity is because there’s no other provider available on Fort Lewis McChord Base. Ever since I got the services I’ve been having issues with services, monthly payments, etc. The most ridiculous of all is having people living on the same state with Xfinity services paying less amount for 5 time velocity that you have and for way less. There’s more to say but...!!

I do not know how these companies are allowed to exist. Slow service, customer service is overseas with bad English, and they charge so much money for service that always drops signal, very sad, CON CAST is terrible. I pay $300 a monthly for this terrible crap, I'm so sad.

Super bad experience with Xifinity agents about billing. At end of one year contract, they cheated the term to let me sign the contract. The agent assured a fake credit to my monthly plan but it did not happen. I talked to the second agent, the agent lets me sign another doc to get the credit. Assured me 100% no problem and turned out cheating again. The third agent told me he filed a ticket and this time definitely works, turned out zero effect. And then the fourth agent told me the first agent has miscommunication with me... while I have all chatting history screenshot! A DISHONEST company just trying to make more money from customers. If I do not confirm this again and again, I will be charged more and once over 1 month trial, you gonna pay early termination fee though all agents' fault. Simply too bad, how such company is able to operate?

Good evening. I have been having issues with Xfinity for 4 months. I have had 5 technicians come to my house each time they say, "Oh we have fixed it".. and it has not been fixed. My internet has been cutting off intermediate and I work from home. Everyday it cuts off, I try to tell them this did not start happening until they put the cable line in to my next door neighbor's house. 4 months I have been suffering with this and STILL PAYING MY 167.00 BILL even though I am getting $50.00 service. My next move is to contact Problem Solvers with my local news because I have been patience and understanding. Customer Service gives me nothing. I mean nothing.

I have spoken to three people in customer services during the last week regarding adding more services. They are very interested in selling their products which I cannot fault, but at least tell me the truth. They leave out vital information or just outright lie to you about the cost. Even though I asked two to three times about the cost, I was told the same thing. I signed up for more services and got a bill which was significantly over what I was told. Is there anyone who tells the truth these days or will we have to listen to blatant lies just so they can get a service added to you. Most of us would prefer the truth instead of lies. It is awfully difficult to trust anyone in customer service after this.

Horrible customer service! Charged me $100 technician fee for replacing the cable from the pole to my house! Do I have to maintain that line?? Ridiculous excuses for the charge. YOU SHOULD MAINTAIN THEIR LINES. BEWARE!

Terrible service. I called the customer service line to have my coax cable junction box inspected/repaired since it was damaged from Hurricane Ida. The phone call was answered by someone completely unfamiliar with the Houma region. She immediately tried to sell me extra stuff when all I asked for was a repair technician. The house was set up with Comcast, and they should be able to just send a technician for repairs... Total incompetency...

Xfinity technicians are incompetent. Provide meaningless advice which frequently further harms service. They will hang up on you when they get annoyed or fabricate a home visit by a technician to get you off the phone. If the technician suggests something that sounds unlikely do not under any circumstances follow the advice.

Worst cable and internet provider in history. No service for six months after moving in. The technician said I had too many mirrors in my house and the signal was bouncing around. It is virtually impossible to get a live person on the phone.

I have been with Xfinity for many years, 12 + years, because their internet speed was very good. I decided to add cable and was given a reasonable monthly price by an agent. A month later my monthly bill would have doubled and not the bundle service that I had agreed (cable+internet) upon. Just be aware that Xfinity has many hidden charges!!!

XFinity advertised a "Hello 2022" promotion last December. I contacted them over chat and contracted this plan. According to the advertisement and my chat with XFinity, my internet should be automatically upgraded from 50 Mbps to 600 Mbps at the same price (and I did follow the conditions). Now XFinity is refusing to upgrade and offering 600 Mbps for additional price. I had several hours over calls and chats and no one was able to help me even if they recognize I was correct. HORRIBLE customer service.

Internet not working second day in a row. Outage is just a excuse they use to rob people of money. If you have them drop them. Don't use Xfinity. It's a joke of a company. All they will do is provide crappy internet. Only reason I gave one star is because you can't rate negative stars.

My family who has been an Comcast/Xfinity customer for the past 10 plus years has recently seen an huge decline in quality of service from said company from connection issues on their end of the system, billing issues from them entering in information wrong and charging us for equpiment we no longer had in our possesion to fees for things like technician visits that they haven't done until recently when they only came out because it was an problem on there end yet they still charged us for it and the customer service is just utterly awful and mostly because they hire foreign employees which makes simple communication an problem and or the techs are just rude.

My internet is always going out, I have to call in every week to get it reset. I’m on my second monitor. I called in about my service not working for a week because of a storm and the rep argued with me saying it did work. The last time I called was Jan. 10 before Jan 17. I shouldn’t have to call in every week to get my internet working probably and I have to pay the full bill. She didn’t want to give me credit for the days it was out and her background noise was extremely loud. I don’t recommend this internet at all, poor service and customer service.

Typical Xfinity logic! They have a program that if you are on Social Security Income you qualify for a senior rate however here is the catch...if you have been a loyal customer you do not qualify? You can change your name from Comcast to Xfinity but maybe you should look into your terrible record of customer service.

This company is a complete joke and has the worst customer service I have ever had to deal with in my life. Hour long wait times and they connect you to people in Philippines that know nothing about routers or IP addresses or how to even login to fix your issue. Then they promise to call you can with a higher level of tech support within an hour and never call you back.

I have had HBO MAX on Xfinity since June 30.2021 and nothing but HORRIBLE trying to watch anything on it. I have been paying $14.99 a month for a service that I have to contact xfinity EVERY TIME to try to be able to use this HBO Max and have spent hours and hours trying to get a real person for any help then when I do get someone they are from another country and have been NO HELP AT ALL. So hours later after calling and asking for REAL help. (Plus I don't get paid for all these hrs trying to get HBO to work, but paying them to treat me so horrible.)

I have my payments on autopay and in October switched to a different card for my payments (in my review card A to card B). I have the basic internet plan that is $20/month after a $10 discount for automatic payments. On Oct 1, they charged me $20 on card A. On Oct 12, they charged me $60 on card B. On Nov 12, they charged me $92.26 on card A. On Dec 5, they charged me $65.43 on card B. For Oct, Nov and Dec, I should have paid a total of $60 for services ($20 for each month). They have charged me four times on two different cards for a total of $237.69, meaning they STOLE $177.69 within 2 months. Between Oct and Dec, I have spent almost 5 hours on the phone to resolve these issues, each time with no help. The last call they told me they would submit a ticket to their finance department but I have heard nothing. Terrible customer service, terrible business, and terrible experience for a service that consistently goes in and out.

I had purchased Xfinity due to a new lease and the place was horrible and had to cancel the service due to new lease had no service with Xfinity. I did the responsible thing called cancelled and returned the equipment in the 30 days guarantee policy and that was it, now two years later I have fraudulent collections account contacting me about a bill I owe Comcast which I never even heard of. I called comcast to sort it out and they have only a bill, they conveniently delete employee notes under their "privacy and protection" policy and they have no other options for me except pay the account. I don't recommend them at all they have the worst automated system, worst customer service ever and they don't really solve anything when you need it.

Comcast internet is expensive and unreliable. Frequently the internet drops but Comcast couldn't care less. They got us over a barrel with no competition in my area. Unfortunately, I have no choice, it's either Comcast or dial-up in my area. They have no incentive to provide good service. I can only hope that I'll eventually have an option such as 5g ISP or maybe Verizon will eventually run FIOS in my area.

Do not ever get involved with this company. After many years with them I sold the property and almost had to hire a lawyer to cancel service. The threats and paperwork were ridiculous over about $20 with the equipment.

I cancelled Comcast to go to AT&T for $50 less per month because as their service got worse, their prices went up. I went to swap out a modem and they removed 2 channels. When I called back about it, they said to put it back on would cost $10 more a month. The last time they told me about a promotion, I told them that they could change it and they never mentioned a contract at that time. They sent me a text to confirm and told me I had to confirm it because the offer expired within a certain amount of time. I found out that this text was a 12 month contract and I didn't find out until I cancelled. They then waited until I made the last payment to make an adjustment, which left me with a $70 credit balance. Ironically, the early termination fee was $70.

I have been with Xfinity for over 3 years. I recently moved to a new location and there was no cable for internet at this property. Xfinity refused to be reasonable with an existing customer and is changing me 100.00 for a technician to come out. This is the same fee I paid as a new customer! Comcast dosen't do right by their existing customers. I could see a small service fee but to me it is a slap in the face charging someone the same amount as a brand new account. I would go with another company if I had the time. Getting a hold of a live agent to resolve anything with this company is also a joke.

I had a promo and let it lapse; I take responsibility for that. This two star review is not because my rate increased as a result, it’s for how much it increased, and how disproportionate it was/is to the current plans. Details are as follows. I had a promo price for internet only (500Mbps) + equipment rental ($14.**) = $90.**/month. Promo ended and 500Mbps was discontinued - replaced by 600Mbps. Comcast continued (for 2.5 months) to provide me with 500Mbps + equipment rental for a total of - $133.**/month

First off, self install kits don’t work unless you’re an Industry professional. A call for service help will leave you frustrated and most likely they will try to sell you another package. Absolute worst Company to deal with unless you complain to Corporate Headquarters or contact the FCC. Automatic billing is another problem.

The customer service Agent told me about unlimited internet for 49.99 if I join automatic payment system paperless too. I did it both way. The next month was 70.00. I called the agent. Told me 49.99 will be reflected in the next bill meaning next month come back paying 70.00. Call this time because wasn’t working. The internet have some issues for days gone and back. Called again. They told me the internet was disconnected because was a phone line request. I never request a phone line because I have a cellphone line? Really? When I start discussing my plan 49.99 didn’t ever exist in the computer note. Was a lie from the agent. I didn’t have any way to prove he offered me 49.99. It’s in the advertising but wasn’t in the computer note! Everything was a mess.

Xfinity has had me down for 3 days and I work from home. They are the worst carrier for internet service I've ever had. The CS reps on the poles are RUDE as well.. If you remotely work from home DO NOT get their services!

My equipment was never delivered... I have tried for hours to contact by phone/text/email/login etc. ALL ROUTES OF Communication insufficient to report simple problem with delivery of equipment package. DO NOT USE THIS COMPANY. Clearly they want to take your money and care less about delivery.

I've had this service for three years and repeatedly have issues with the internet service going out completely or extremely low signal, often less than 10Mbps. They have come to my home multiple times and fix one issue but never seem to get it completely fixed for long. The price is high compared to their competition, but unfortunately, they are the only provider in my area that offers internet above 25Mbps.

Comcast is horrible. I had one of their routers in my kitchen and lightning struck my house. A domino effect caused their router to blow the GFCI in my kitchen. I drafted a Letter of Complaint to Comcast's corporate office and subsequently a supervisor came out to my home to survey the damage. He advised me that an electrician would come to my mom to make the repair.

After contacting 4 different customer support agents, still no internet after a week. We changed addresses (we moved) and apparently that is too much for them to handle. I scheduled an install today and they never showed up so I am without internet for another week… because the next time they say they will show up is yet another week from now. I do not suggest this company and if I could choose another provider, I gladly would. And I suggest you do so if you don't already have Xfinity installed in your home. Spend your money on someone who will actually show up when they say they will.

I think it's great. Comes with lots to watch using a stick. I think the price is fantastic. If I won a lottery I would buy this for all my neighbors. Also renewing this is very simple using a link from your phone.

They have really good and reliable internet service. I do wish they were a little bit cheaper in price as they have gone up in price over the years but I would rather pay the price I do and get the internet I do than not.

It's poor service; always losing signal even my cellphone is lately too. When I am connected to the internet I usually get connected to the websites I generally visit fast. Which I like. I do not like a slow as a turtle pc.

Xfinity is by far the fastest and most reliable on the market, if there is a problem they are there to fix it the same day, often online with a agent. They have had problems these past few months, needing to repair and upgrade the system due to the freeze in Texas and the hurricane. The picture quality is excellent, and reliable.

I have been going through this for a month. I moved from Georgia to Colorado. I scheduled my service to be disconnected at my old address on July 12, 2021. My service was disconnected a week early and I had to call Xfinity to have them turn my service back on as I was still working from my home office. I told that agent to reschedule my disconnect date to July 12 again, as it was supposed to be in the first place. Well, That disconnection did not happen as I was told, and I was billed for service at both addresses. I spoke to a customer service agent that told me no disconnect was put in the notes, and that person had to put me on hold to listen to my recorded conversation with the original agent before believing me. I had to then talk to another agent who said I had to print out my bank statements and take them to the Xfinity store to prove that I was charged. I did just that and was told I would get a refund in less that a week. That was 3 weeks ago.

Generally reliable, good connection, even with 8+ devices connected and streaming. We have unlimited data as heavy users and for the speed, the cost isn’t bad at $75/mo. However, I did have to call and wait for a very long time to speak to a customer service rep to get that discounted rate. Otherwise I’d be paying almost double. I will have to do the same again in January, which is unfortunate.

Overall we get fast internet, but it does buffer a couple times per day. Sometimes the speed will drop from 100 to 50. But it could be our 6 year old router. There is little other choice in our area.

Very reliable. Have had it 15+ years. I love the app on my I phone to reset tv or internet if I have an issue. I have used the app twice in the past 6 years and everything resets within 10 minutes.

Just too expensive, the service is generally very good and they have been available when there are problems, but it seems the price is too much. I have cable tv bundled with it and maybe it's just their tv that makes it too expensive....

My problem with this company is that they overcharge. I am on a very tight budget and unfortunately for me, this company is really the choice I have to go with. Even my elderly parent has to keep this company if she wants her house phone, but she has to pay for an internet service she doesn't even use. We have called and they have told us, it's because of the plan she has, (which is her source of entertainment). So apparently, an 85 year old woman can only watch what she wants, if she's willing to pay for something she doesn't get.

I order my set up package from Xfinity, it's set to be delivered on move in day for my apt. There's an issue with delivery, it can't be reshipped. After a 45 minute phone call with customer service, I'm given the option to go to a store or pay a tech $40 to come set it up. I pay the tech because I can't get to a store. He comes without my equipment, he was told that I had all of my equipment. Luckily he has a spare modem at least. While he's setting things up he finds out that I have a faulty line, so they need to send maintenance out to replace it so I have reliable service. Until then I just need to deal with my internet going out randomly for who knows long. A few days later the appointment comes, he needs to get to the roof of my apartment, I wasn't notified of this in advance, so there's no manager on site.

Xfinity constantly falls below download speed I signed up for, buffering constantly. Also, they have a continuing billing issue where my rates are raised without any notice, whereas I was signed up for program without a contract where the price was supposed to remain the same for at least two years.

My internet provider (Xfinity) is always ready to help with any problem, or question, I may have. They will walk you through correcting a problem first, and if it doesn't work, they will pick it up on their end. So far I'm very satisfied with this service.

I definitely love this company. They offer everything that I need and an Internet service. The only thing I wish was different was the price. Other than that I never have any connection issues. And they are located in all the areas that I travel so I am able to connect on the go without any issues.

Unreliable service for Internet and Cable TV. Have to reboot very frequently, sometimes more than once a day. Have the latest X1 HD Cable box but get stuck on a channel fairly often. "Having Problem connecting to the Internet" is the message. The Internet "up to" 100 Mbps sometimes measures below 10 Mbps. "Up to" and "As much as" are meaningless buzz words people need to be aware of!

I am new to Xfinity. Started March 2021. Am very pleased with the speed of my internet and the dependability. Better than what I have had in the past with other providers. We purchased the largest package as my significant other is a gamer and he loves the speed! We will stay with them from now on!

Customer service SUCKS almost as bad as the internet service. No local offices. Have to drive almost an hour to a store only to be told they can't help us get access to our online account to make payments and have to call Xfinity from home for the 50th time. Service is spotty. Very frustrating.

A great service provider! They responded timely to my questions at the call center. I would highly recommend service through them! The bill pay is very convenient as well. You can contact them by email or phone easily without much wait time!

Very frustrating at times, kicks off occasionally. Pricing is terrible, no other options in our area. Comcast holds me to a 2-year contract but they raise their prices whenever they want to. Advertised speed is another issue, never the constant high speed as promised.

Xfinity is a just okay company. Customer service is responsive but sometimes you get different answers to the same question. Like most customers my biggest complaint is that this cable provider does not allow you to choose your channel line up, and raises rates at their pleasure.

The internet Service is ok but way too expensive. Customer service can be hit or miss. Very long hold times to speak with someone. Really wish there was competition. Overall I would rate them at a 5 out of 10.