Xfinity Internet Reviews

Wow! Where to start. Always trouble with internet on a daily, the automated system is horrible. I've had my email for year since 2007 and had AT&T and Dish since. They never took away my email till now that I cancelled my residential account. Now that want to tell me it's gone forever. Exact words. After I spoke to someone and they told me they can transfer to my business account since I cancelled my home and switch to business... I dislike Comcast. They are the worst!!! But being that they're the only one that services my area I'm stuck with these idiot that are also over freaking priced.

The customer service rep was so rude and indifferent. I felt as though the 45 minutes I wasted on the phone being bullied and belittled was unforgivable. I have only been a customer for 2 months! THIS IS NOT RIGHT! I will never recommend this service and as soon as I can cancel and move to a different company I will be doing so.

I pay $140 monthly for my internet so I have high expectations to have good internet at all times. The internet kept fluctuating and not working for a couple of days while technicians came every day, they did absolutely nothing yet when my bill came at the end of the month I was still charged $70 for their services. I depend on the internet with my job and so I was not able to complete my work because of this unprofessional, incompetent internet company. When I called about my bill they said "sorry, there's nothing we can do." So in conclusion, Comcast keeps you from completing your work, then charges you for their problem, and then still does nothing to help their customers. Horrible in every way.

Unfortunately you have to choose a 1-5 star to rate. Realistically there should be negative stars specifically made for Comcast. It's humorous how horrible they are. If you love no internet, and horrible service, Comcast is just right for you! I'd say the company is comparable to the U.S government in the sense that lying, stealing, and most likely laughing about it is upheld as a virtue and probably plastered across their walls as their daily goals. On the bright side, the modem they supply you provides other uses. If you ever needed a hole in your wall, just wait until you try and use your internet or connecting with support, then take the modem, and huck it at the wall out of impending rage.

When I hired the service, they charge me for the technician coming to install the service. When I moved, they send another technician to install the equipment. He came 5 hours late and did EVERYTHING wrong. I started having troubles with the phone line, then the internet connection and the TV. After 1000 calls to tech support and a lot of incompetence, they send another technician to fix the problem. It turned out that the problem was the first technician that made everything wrong. But the worst part is that they charge me for the second technician that came to fix the work of the first one. When I called to ask for my money back their answer was that I didn't hired an insurance to cover that. WHAT!!!! I have no idea, you have to buy and insurance to fix others mistakes. I had understood it was the opposite, isn't it.

I called Comcast - 1-800-934-6489 on December 12-07-2015, I complained about excessive charges billed to my account every month including bogus late fees even when they claim I brought the account current, and bogus activation fees even when the account was never interrupted. Then I called back again to request a disconnect for the entire account. At this time, I was told I was going to be charged a early termination fee, which I don't have a contract with Comcast so I don't understand why I would be charged a fee to terminate. I just need to disconnect so additional fee wouldn't apply.

My home internet went out, called customer service and call was dropped 10 times... These IT people are foreign and I could not understand them and they could not understand me. FINALLY after having been dropped 10 times, they said they would send someone out the next day between 8 and 10. I stayed home from work and they never showed up! A work order was never put in. SURPRISE!! I was without internet for 3 days... I depend on internet for work. This is the absolutely WORST company EVER! They want my cable business... REALLY?? Fat Chance! The Dish Network it is!! AVOID them and save yourself a huge headache!!

I don't have internet or TV working. My husband is waiting somebody answer the phone for more than 2 hours but he won't hang out because I am recording the disrespect you guys treat us to post everywhere. My name is Adriana **. My husband name is Eduardo **. We are without internet and TV about 5 days already. Nobody answer the phone. I have an important job to do but you guys don't care. I want to see if you will give a discount for 1 week without service because you stolen my money. I pay for something I don't have. You are robbers, right? This is a crime. I know your customer service is the worst in the world. The title in internet is "Comcast sucks." But I want my money back now. I will report to GA Business Bureau, also Facebook, Twitter, Instagram, everywhere. I hope my husband learn the lesson. I really want to see Comcast shut the doors. That will be the happiest day of my life.

Service is a joke. Have tried to establish internet service. However, discovered Comcast did not acknowledge my payment, therefore flagging an unpaid balance. Prior service was 4 years ago, payment in full to collection agency 1 year ago but still unable to establish service. Phone conversations, emails, faxed documentation, voice messages to no avail in past 6 weeks.

We've been with Comcast for years with no problems. We tried to upgrade and it has been three weeks and no upgrade. We called several times with several names and badge numbers with appointments to match. Appointments were made but not kept.

Trying to get Comcast to service your home is an unfathomable hill unless you live in an extremely populated area where they know they can get instant service from a large amount of people. I have tried to have a site survey done to see if they could provide internet service in my location. I was told this should not take more than 2 weeks at the most. I called multiple times and each representative told me the same thing, "It should have been done by now" and then they would mention to wait a few more days before submitting to their supervisor and they would call me back with results.

Comcast what a joke! I've been with Comcast for about going on two years locked in a contract! Biggest mistake of my life. Always having issues with low speed internet & picture & sound on TV!!! Comcast always have excuses for everything!!! They never take the blame!!! Recently for the last two days I have no Internet service & no TV service @ all in my place!!! I contacted Comcast headquarters and told him about my recent issues. There was no care on their end for me as a consumer.

My wife works at home for a major energy company as a call center operator. The company provides Comcast "business class" service so she can log calls, report outages, and perhaps most importantly alert fire and rescue personnel during natural gas leaks and electrical power line issues. The speed varies so widely and so randomly that the VPN connection to the company systems is lost many times each day. We have had their technical people out dozens of times without any improvement.

Internet service got discontinued two times in last 2 weeks. They say every time that no service at your account. Tell me some other new address where service got transferred. First time after spending hours on call and visiting store and producing rental agreement to show address proof they said it will never happen again. And again after 2 weeks same thing happen again. When I called they have no history of last occurrence. They are not bothered and again ask me call again to get service transferred to my actual address. I have never shifted to any address and placed any request of transfer of service. But Xfinity keep giving this trouble and do not even bother about customer pain.

This is by far the WORST utility service provided I've ever experienced. Their support team is outsourced to India and their script reading staff is full of **. Find any other company but Comcast or Xfinity when it comes to any of your home or business utility services.

I was using AT&T 3Mbps internet earlier and never had any complaints, but as my new apartment has Comcast internet I went on with Comcast 6Mbps assuming I would get double the speed which is more than enough for me. But I noticed that I could not do Facetime, stream music or have fast browsing etc, then I did a speed test to realize that I was only getting a max speed of 1-2 Mbps and never more than that when I am paying for 6 Mbps. I called the customer care, and they tried trouble shooting and they said "You should get at least half the speed," and that's the max they can do. I was SHOCKED.

I've had Comcast internet service for over a year. After a year of dealing with their Customer service, (probably outsourced in the Philippines) I will be looking for another provider. Comcast is charging way too much for a service that they hardly deliver on. Why is it so difficult to keep my internet functioning? Why do my speeds vary so much? Is there a department of evil minions that intentionally keep decreasing my internet speed in hopes that I will not notice?

I signed up with xfinity and had no working service for 37 of the first 44 days. I called everyday trying to get it to work. In addition to not having the service they had a line running across the front of my yard that was not buried and 2 kids tripped over it. They still did not send anyone out to fix that. With my bill I was charged for the installation fee of $350 upfront when it was supposed to be monthly. When I attempted to get that fixed they charged me an additional $350 plus the $58 monthly fee. I have called numerous times to fix it and when I show my frustration the call magically hangs up and nothing gets accomplished. I have spent over 10 total hours on the phone and have a bill for over $600 still. Do yourself and stay away they are frauds because I heard them same story from 3 different people.

Comcast's internet is bafflingly unreliable. To make matters worse, they have an absolute monopoly in my area. This means that no matter how poor their customer service or how unreliable their internet, they are the only option. I hope that Comcast understands that if Google Fiber ever comes near here, I'm willing to move just to get away from their Xfinity garbage.

I initially signed up for internet only - 105 Mbps at a new customer rate of $39.99. That same evening I decided to add cable. After multiple calls with Customer Service I was finally quoted a double play package at a reduced rate. I called the day before my installation to confirm the channels I was suppose to get. After the guy hooked everything up and left I realized I wasn't getting all the channels so I called customer service. I spent over an hour on this call just to be sold a different package at a higher price. I was also told by the Supervisor that they are not responsible for what the consumer are sold/told by customer service and they wouldn't honor it.

Tried to sign up for Comcast, but after waiting 4 weeks for the installer to show up, called to see what was going on, and was told that our address didn't exist in their system. Never mind that the house has been there for 60 years, or that they could find the address just fine when we were signing up and said they'd send someone within a week... Went to ** and found that we could get Frontier, so ordered that instead.

Hello everyone. I have been a Comcast customer for the past 4 years. Comcast has great services but don't work good with its customers. I recently go divorced and had to take the service with me. I could no longer afford the services I previously had with them and I called them to see if they were able to help me. The representative told me he would help me get a deal to help. I ended up with a package that cost $40 more and at first I thought maybe it's the startup cost. So I finally got my new bill and that was the new price. So I call them and let them know. They told me there was nothing they could do. I'm stuck paying the new price and on top of that they gave me a new 2 year contract. So now to cancel, they want me to pay close to $1000.00 to leave their company.

Today I received a letter from Sears canceling my long term credit relationship with them because I had a collections issue with Equifax. After looking at my credit file, Comcast turned me in for collections on an account I have never had with them. The account was not mine and how could they report me without my SS number is beyond me. It has now taken my credit score down almost 100 points and I am fighting it.

Company is very horrible to deal with, get a runaround on answers, company offers promotions that Comcast reps don't know about, add one feature for $10 - my bill jumps $30. Calling in to get assistance is a joke - having to use the voice answering machine. Get overseas reps that can't understand English and get mixed up by the language barrier. Don't actually get the package at the price promised and more fees that shouldn't be on. Absolute horrible to deal with!! So frustrated!

I have had nothing but trouble since I opened my account with them in July. I have had to call them multiple times to deal with NIL to non-Internet speeds (I pay for blast internet). Their excuse was my equipment wasn't working properly (I have my own cable modem and router). I had Netgear run a diagnostic check and my modem was running slow so I purchased a new one that was more than capable of handling our Internet speeds. Yet, the issue continued. In September the Internet was running very slow. Then completely stopped working. I called multiple times spoke to multiple representatives and was ultimately lied to.

Comcast had triple play for about 8 years. Never got a bill over 140 monthly plus tax. Was happy with everything until early this year (2015) when bill triple because Comcast put a cap on WiFi without customer knowing. I have to let my cable go. Can't afford it anymore. Very unsatisfied customer now. When Comcast take the cap off WiFi, will return again.

Comcast internet service is unreliable. The internet speed is not what they claimed to be. I am only getting 3-5 mbps most of the time and always froze my internet connection. When you call their executive customer service, the calls get dropped the moment you complained about the problem. No more Comcast for me, sorry this is not the kind of service I should be getting from a customer who pays on time.

Paying for over 100 mbps bandwidth... Getting less than 20 mbps and that's in the best place. I tested all over the (small) house getting down to about .2 mbps in the worst place. Comcast robs their customers.

Xfinity has taken over my wifi without my consent... I would NEVER subscribe to xfinity because of this... Leave me alone and get off my server!!!

Comcast really does not deserve to have customers. Their customer service is horrible and they are not organized. If you need anything from them they will charge you even though its their fault. A horrible horrible company, I wouldn't recommend them.

By far the worst internet service you can get. I was suppose to get the top speed and only certain times of day which is only like an hour will you get those top speeds. Additionally the service constantly has outages usually when you need the internet the most. THE WORST COMPANY ever who does nothing to make it right with customers. Now they are talking about and implementing in certain states Data Caps. So ridiculous, of course a terrible company like GE owns this terrible company. There are so many other alternative options for internet. Avoid signing up with Xfinity at all costs! You have been warned! They don't even deserve One Star!

AS the only high-speed internet provider in my area I am forced to do business with Comcast (DBA Xfinity). They are a complete nightmare to do business with. I had an installation performed on October the 21, 2015; They left the cable laying on top of my lawn, telling me it would be buried within a week. More than a month later I am still spending 30 minutes to an hour a week on hold with their customer service trying to get them to come bury the cable (a service I already paid for with the installation fee). Every time I call they give me a ticket number and tell me I will receive a call the next day to schedule the service. Each time I get a call telling me the cable will be buried in about 5 days as still the cable sits there.

So I had Xfinity internet service only at my home. I was paying 49.95 per month plus 10.00 for equipment rental so a total of 59.95. One day my bill increased to 89.95 plus the 10.00 so I called in to cancel the service as I had other companies I could choose for half that price. I was told how "sorry" they were that I wished to cancel and wanted me to speak to a customer retention agent, so I agreed. I was told that while they could not lower JUST my internet, they could give me cable AND internet for 69.95, so basically the same thing but I would have cable as well. So I agreed...and this was where the nightmare began.

Salesman came to my house offering a better service, better price than my current provider. They said to test them for 30 days, money back guarantee. Service sucks, 75mbps never had more than 10mbps. On the second day, had no service in the morning. I disconnected the service a week later, and now they want me to pay a bill for $53. The money back guarantee is a lie, they made me go thru a lot of time with customer relations department for nothing. I will not recommend this people to anyone.

In July of 2015 I moved from Bellevue, WA to Mt Pleasant, TX. I turned in all of my Comcast equipment at the Comcast Service Center in Factoria, WA. I was badgered for nearly an hour about transferring my account to Texas even though Comcast doesn't provide service to my Texas address. Comcast continued to bill me for service, threatening to turn me over to collection if I didn't pay the July and August bill. They agreed that I had turned in the equipment but had not requested service termination.

Over the last two weeks I have attempted to reach your collections department to assist me with setting up Internet Essentials and have a block removed from my residents because I did meet the requirements. I have been mishandled, misrouted, and experience unprofessional customer service over 13 times in the last 2 weeks in an attempt to resolve this matter. Your representatives have refused to allow me to speak with supervisors and I've handled myself in a very professional manner. However they still refuse to assist me in this matter.

Ok, so I've had Xfinity/Comcast for almost a year now, and there has been so much trouble, I can't stand Comcast. So you are probably thinking of getting it from the commercials saying Xfinity is faster than a NASCAR pit stop. All the commercials got me hooked. I purchased the "X1" version, which has "double" the high speed internet than the normal one, and it's faster than Fios. They set it up, no hassle, only internet speed was the problem. I was supposed to be getting 5 bars and like 100mbps speed, but that turned out to be a lie immediately. My phone, computer, and Xbox were even slower than before I got it. My phone only gets 2 and 1 out of 3 wifi bars and it's a 5s brand new.

I signed up for a week pass for Xfinity wifi for 19.99. I live in center city Philadelphia (where Comcast headquarters is located). This wifi service isn't even half as fast as the 3g data on my phone. And monthly, it costs about as much as a high speed internet service. The connection constantly drops out and I'm less than a mile from the Comcast building. I guess I'm just going to go back to using my phone plan's 3g data for its superior speed and reliability. I'm not one to normally write internet reviews but I'd like to join in on the effort to pile on Comcast. The fact that a company can provide such terrible services and be so successful is appalling.

COMCAST! Please accept my apology for not believing your customer service agent! Thank you for all you did to help me get the service I expect! No one likes to call any cable company's customer service... EVER! Endless waits, repeated requests to speak to agent only to be ignored, and they lie to you, right? WRONG!!! I thought they were trying to sell me something I did not want when they told me my own (not Comcast equipment because mine is better, right?) wifi router needed to be replaced, then offered to sell me one. I didn't believe it until the router went black the next day. I had been putting up with what I remembered to be a few years old router (it was at least 10!) blaming Comcast for my inadequate and intermittent reception! Your equipment does not last or perform well forever, PEOPLE!

I just spent an entire morning on the phone with Comcast Support, to no avail! I needed help with my Comcast.net email on my iPhone, and I talked to 3 different representatives, none of whom had a clue. They each said they were escalating me to the next level, but I was either disconnected or sent to a dead-end message each time. So I spent several more hours searching the internet for the answer to my problem and finally was able to solve it myself. So frustrating. Horrible customer service! I am going to change my email provider.

I have never experienced such bad customer service from a company. I moved to a new city wanted to get Internet Service. They talked me into getting Internet and Phone service as it was cheaper than getting the Internet alone. They told me someone could come out in a week and half. Pretty long time but ok. The technician Andrew came out and then told me they could not install as there was no line coming to the house. There is a concrete walkway in the backyard leading to the deck. So he said a contractor would have to come out and lay a line under the concrete. Then they could come out again.

Absolutely ridiculous. At every level incompetent. I just wasted 3 days due to their wireless internet... Wirelessly it wouldn't connect to Exchange. Wired it does and then every day at about noon the system craps out. This after I told the installer, 3 times, where to put the cable so when I put the deck on the house I don't have to move it... Where do you think he put it?? It's sicken to deal with these people... Oh what phone number is your account associated with...? Well we have 5 phones but one Comcast number and the phone number isn't on the bill.

Do NOT pay for services with Comcast/Xfinity. Upon signing on with Comcast, I was very optimistic. It wasn't until I had extra charges on my account that I changed my mind. I spent months getting the charges reversed. To top it off, my internet would just stop working on a monthly basis. One tech told me that there were just too many people in my area and there was nothing they could do about it. Another told me that I would have to spend time resetting the modem every month and hope that it would come back on.

We've had Comcast for about 2 months now. At the beginning, our cable internet service was extremely intermittent so we called Comcast to schedule a service visit. The tech came, ended up swapping out the FAULTY cable model for a new one, and told us we wouldn't be charged. Two weeks later we got a charge on our bill for $39.99 for the service visit. We've been disputing the charge for 5 days now and each supervisor we speak to says that the charge is valid. When we signed up for Comcast, we expected their service to work. It is an absurd business model to lie to customers about not charging them for a service visit and then charging them in the end. I'd go as far as saying this company is CRIMINAL. Why should customers have to pay to have faulty equipment swapped out? DO NOT SIGN UP FOR COMCAST EVEN IF IT IS THE CHEAPEST OPTION. You will be sorry if you do.

For the entire time we have been forced to have Comcast - monopolies still exist in our area - we have experienced spectacularly atrocious customer service. Our phone line has been on and off for a year and a half now. Calling to make yet another appointment with yet another incompetent service technician (the phone center is in Manila) takes a minimum of 45 minutes each time, multiple waits, transfers, and often dropped calls. Comcast then usually misses the appointment. If the guy ever arrives he consistently says the past work on the phone line was shoddy, and he spends an hour to two hours not fixing the line. He then promises to call the next day or the day after to continue the work, but never calls back.

We have Comcast TV Internet and phone service. We went out of town for a week and we were Not getting calls forwarded to our cell phones. We drive around in a car wrapped in our business information. We got home and found out that our Internet TV and phone services have been shut off and switched to just basic TV only without our permission. Comcast even apologized and admitted to wrongdoing as per changing our services. Comcast gave us a free month of service and a $50 gift card with an apology note. We don't feel this is nearly enough because we lost unknown amounts of income due to this unauthorized change in service and loss. When customers would call our phone number it would say our phone number is not even in service so it made us look like we were not even in business.

I appreciate that Comcast offers xfinity for $20, although it is pretty damn slow, and unreliable. It is a nice option for a student like myself. Unfortunately, until recently I would have a hotspot through wifi free to use when the service I am paying for wanted to stop working temporarily. It would at least equal a somewhat usable service.

I was a customer with Comcast. They lied about the discount. Was suppose to have someone do the work so I could get internet service, but he didn't do the work. So, they had to send a tech over after I waited for service for four days. They said there would be no charge for the tech coming out since it was their fault that my service was not ready. Wrong! They charged me for everything. They gave me a discount for 12 months then automatically signed me up for the next year without my consent. The bill was getting higher and higher so I called them. The customer service person told me that the discount they gave me for the past twelve months was added to my bill and each month they charged extra until it was paid. How can these people get away with this? It is as though no one can stop these crooks from their crooked business dealings. I need an internet service. All of them are liars and crooks!!!

PLEASE READ! I have been using Comcast for a while now and I have a few things to say. First of all if you're thinking about trying Comcast I would highly recommend not doing it. I live in a duplex and my neighbors recently had a Comcast technician install internet on their side of the duplex. When they did this they messed up and disconnected my internet. I tried contacting Comcast to set up an appointment to have it fixed but the earliest they could come out was nearly a week later. I requested to have it done sooner since it was their fault and they said they would give me a call within 24 hours. NO CALL WAS MADE and I randomly had a note on my door when I got home from work saying I MISSED AN APPOINTMENT.

My internet goes on and off or from a strong signal to a weak one. COMCAST has their phone system fixed so that it is impossible to speak to a person. When you choose that option the phone disconnects. I am so tired of it, I am now in the process of setting up my service for phone and internet and TV with someone else. I will not even bother to call them again. Another thing is COMCAST every year raises their prices at the minimum of 5 dollars a month and raises the lease on their boxes or modems. It is pure corporate greed and disregard to its paying customers.

Comcast customer service is deplorable, complete with incompetent, rude and poorly-trained service reps. Instead of improving customer service to attract more customers, Comcast is now trying yet another dirty tactic to increase their revenues and make their customers even more dissatisfied and disgusted. There is no other company I can get ISP so I have no choice but to pay through the nose for Comcast's internet service which NEVER operates at the speed they claim.

Sales rep said high speed internet was included in the package I just signed up for. I discovered I was being charged for it on the bill. I called Comcast/Xfinity and they said it wasn't included and wouldn't make it right. I then had them take the high speed internet off and they said they would credit my bill and it would show up in 24 hours and I wouldn't need to pay it. I check a few days later and the charges are still on my account. I got on a chat call with a rep and told them my story and they told me they wouldn't make it right either and that it was still on my bill and I would maybe see it on my next bill as a credit. Not a very customer friendly company and don't back up what their sales reps promise.

I have spend hours and hours of my life that I will never get back. I have been trying to move my business internet & phone to the residential side in order to save money. $85+/- a month was worth it, right? I'm not so sure. I am currently on hold again. This time 41 minutes so far. I have spent 3-4 weeks, spoke with foreign and local agents & even made a trip 30 minutes away to stand in line for 20 minutes & to be told that all I had to do is activate my service. As I wait on hold again, threatening to cancel all services - I know that today is the last day I will do this because when I threatened to cancel it all, I MEANT IT.

I was having trouble getting my new router to connect. I called and had a very hard time understanding the agent on the other end, and she clearly could not understand what I was saying or asking either. There were times when she would just stop talking for minutes at a time. I would have to say "hello?" to snap her back to the phone call. After 1.25 hours on the phone and about 5 resets of the router, I said "let me try something" and fixed it myself. She said "okay I'll call you back in 15 minutes to make sure it's working" and then never called me back.

We have been customers with them for two years. We got the worst possible plan you can get cause they talk you into it by using misleading information that doesn't contain to the intended service. So by that I'm unhappy and switching to uverse.

On the surface, these guys seem great. Great internet speeds for a great price. Well, in reality, dealing with them has been an absolute nightmare. I recently moved to a new house (about 10 mins from my old address). I called over a week in advance of the move, and was assured the internet would be on when I moved in. Of course, it was NOT. I called several times, and each time was told that a tech would be out there "today between 9am and 5pm". No one showed. This went on for 3 days. Finally I contacted the corporate office, and they got a tech out.

I have continually had very terrible service with internet speed, DVR working, and getting honest and accurate customer service. My last call tonight was 47 minutes total, 33 of them on hold. The executives do not care about either customers or employees as the last two CSRs admitted they are getting tired of hearing the same complaints about terrible service and do not like working there. Comcast employees: they make gazillions and you have to hear from customers who complain... Do you think they care about you? Until customers and employees start communicating to the execs, who are only concerned about their multimillion dollar salaries/benefits and homes on Kiawah Island, crappy service will continue. Come on America! Wake up and switch to a better company!

My husband and I just moved to Fort Lewis a little over a month ago. We have been looking for decent priced cable and internet package. We chose XFINITY. We called and ordered and had an apt set for Oct 14th. We never received our confirmation email. So the next day we called back. It took us a few days to finally get through. Once we did the male we talked to said that whoever put our account together did not do it correctly. He fixed it and set our installation date for the 9th. Once the 9th came along they never showed up. We called again, and they said there is nothing they can do about it because in the computer it still said our apt was for the 14th. So angry we drove 30 min to the closest store to pick up the equipment to set it up ourselves.

We spent weeks working on a contract with the Denver-area Comcast to bundle our Internet and phone services. They told us that they had sent out trucks to survey our location, and that our site was serviceable. We were told this by multiple representatives - first by Amanda **, and then by Michael ** (both of whom work in the Denver corporate office in the Comcast Business Class - West Division).

I called COMCAST to get a Double Play Bundle Special. The advertisement baits you by quoting $89.00 for a double play. My final price was $133 if I wanted internet speed that actually worked. I was then quoted $79.00 for the double play bundle before all of the extras but I had to sign a two year contract. I think that it is next to impossible to get cable/internet for the advertised $79.00. Each month my bill has increased. A year later my bill is $195.00!! Each month they increase a different item on the bill. Sometimes they will actually overcharge for the number of set-top boxes that you have. It is next to impossible to get any item changed. If you get one price adjusted, they will overcharge you on a different section of the bill.

My service goes out every week. I work from home and this is causing a major issue for me. As usual I called Comcast today (10/5/15) about my internet outage. I was advised by the customer service agent that there was a outage in my area. I asked if that information can be sent to me through email. I was told "NO". Then I asked to speak with a manager. After being on hold for over a hour, I finally was able to speak with a manager. I explained my concerns and that I need this outage information for my employer, because this has been a ongoing issue and I need to provide an explanation to my employer.

Comcast in Tucson is charging a base fee for their internet and limit the use to 350GB. ONCE you go over, they charge you $10 for each additional 50GB. NOBODY knows where all that data is going and/or coming from but they just keep charging. Internet from Comcast in Tucson, Arizona is being treated as if it was gasoline. There are NO extra charges, no extra effort to Comcast or by its employees. No reason for the cap of 350GB. They just do it. Dare you stream or share anything. They don't want you to use your smart TV. Dare you. These people are pirates and scumbags. NEVER ever get Internet from these people.

We switched to Comcast because of the better rates and performance they promised. Well, it's far away from AT&T that we had before. And for the price, the TV options are so poor. We would switch yesterday for another supplier. We don't even get FOX + for the money we pay. At least be honest COMCAST and say all your promises are LIES! Unfortunately, we don't have too many options in choosing the providers in this area. So we are stuck with this nightmare for a while. We would NEVER RECOMMEND COMCAST for any kind of service!!!

Another rip-off move from Comcast/Xfinity now charging customer data service in blocks. This company should be sue by the government for rip-off business practices. Always squeezing customers wallets. Rip-off company.

First of all everyone should double check their bill. I can't even get refunded through customer service who is trying to charge me for an extra month after I canceled service. I'm thinking I'm going to need to take this Mickey mouse operation to court.

Enough is enough. Waiting for a digital box to be sent to use and 2 weeks of Comcast rescheduling service calls that they never showed up for, I finally canceled Comcast went to AT&T U-Verse. I had problems with my cable TV and internet was very slow. Every time I called they sent out a signal, it did not work also. Scheduled appointments between no shows, not being able to watch TV, or able to stay on internet. We had enough, I canceled Comcast on 09/09/2015 after 15 years of business. (AT&T found the problem right a way. The squirrels ate into cable.)

I am writing about Comcast for unfair business practices due to the fact that when I moved into my house in April of 2003 I had AT&T service but as time progresses AT&T said they no more cover my area where my house is situated and that I had to go with Comcast. So I started my service with Comcast and when they started going up every time I opened my bill, I decided to try to go with the competitor AT&T because their charges is cheaper.

After about one hour of being transferred and disconnected, repeating same information about 8-10 times to live individuals and robotic voices I was able to get a service appointment to try and correct a chronic problem with inadequate wireless service in 1/2 of our home. We are paying for full service and only getting half. The company seems to have no problem wasting their customers time, they are not able to provide a fluid "connection" to the appropriate resource.

I would never recommend XFINITY to anyone. I am literally paying for nothing. I can never use my wifi and every time I call I cannot even understand the person I am speaking with after I finally get off the phone with the automated messenger for 25 minutes. They are useless and are overpriced. I tried to call and cancel my account but they wouldn't let me over the phone.

Comcast originally called me to state "they were updating their equipment." I needed to switch out my modem. They would mail it to me & I had to install it. I told them that I paid for my computer to be set up & I was not a tech, they should come out to switch out the modem. Comcast said they would charge me & so I refuse to have anything done. Next thing I know my internet is down & landline phone is down. I call & they tell me I need a new modem. I told them they need to install the modem without a charge. Comcast Rep say okay but would charge me only $20.00 for the installation but the Tech Visit. above my normal bill. I agreed & we set up an appointment for Saturday 9/16/15 from 8-10 am.

The worst service ever. Slow... slow... slow! You pay for high speed internet as they claim (75) mgs per second and the actual internet speed is 6 mps. Unprofessional techs, from installers to customer support. They are all just like their company. Garbage.

I cancelled my account with them on 8/22/15 due to their incompetence. Was told I would receive my final bill soon, which I did. The final bill was due by 9/23/15; no problem, I actually paid it in full on 9/25/15. I received a letter from a collection agency dated 9/17/15 that I needed to pay immediately for they now were handling my account/case, mind you this letter reached me on 9/26/15, yet dated 9/17. Idiots.

Similar to other reviews on this site, Comcast Xfinity offered my husband a great introductory price for one year of internet service. Yet, they never charged that price. The first month, they overcharged more than double. When he complained about the overcharge and mentioned the introductory offer, they said "that's only for new customers." He explained he was a new customer and they said since he had an account, he wasn't. He argued and got the rep to agree to adjust the price.

After dark on a Sunday night, a repairman starting working on my house. I was frightened because I didn't know this guy was outside my house. When I asked him to step away from the house, he refused to identify himself or move away from the house. When I called to complain, the only people who would talk to me were in the Philippines. I hate Comcast. I am cancelling every contract I have.

I have two options for Wi-Fi in my current location: Verizon and XFINITY (Comcast). My experience with Verizon is that they make their money by perpetually screwing up my billing. After doing this THREE times in a row, I am changing my cell phone service and avoided them for wireless internet service for my new address. That brings me to Comcast's XFINITY. I happily called them, and after waiting a week (due to technician availability), I scheduled an appointment for the tech to visit my apartment and set up the cable, internet, and relevant equipment. Well, after barely 24 hrs., I'm back at STARBUCKS writing this review.

They charged me EFT return fee. They cannot explain the reason. All they say is, "Call your bank." My bank said there was not any charge from Comcast. I called 5-6 agents. They all said they can't see why there is a charge. I wasted 2-3 hours of my time.

About 3 weeks ago I switched my basic internet service with Comcast to a Bundle since it was actually cheaper at the time. $59.99 for Performance Internet (50Mbps)/HBO/Basic Cable for 12 months. I confirmed multiple times over the phone with the agent and thought everything was good. Today I called in to check on my current balance since the online system does not update for several weeks (apparently once a billing cycle). I was shocked when my balance was over a $100. The agent told me she did not know of any such package at the price point I was promised, but my account did show full pricing for the internet, some "HD Tech" add-on I didn't ask for, and the cable.

I am sadly upset with lie after lie from Customer Services Agents and Supervisors. On September 20, I spoke with a female agent, who offered me a package of internet service plus Latino TV for $ 34.99 (no signed contract), and she stated that this amount will be kept for 24 months. I was driving and could not finish my deal with that female agent.

I opened an account on the 9th September and my account got disconnected without my permissions on 21st September. After over 10 hours on the call and chat, nobody could figure out what happened and I was told the account is dead. So finally the resolution was that I open a new account which I did as of 24th September. I called later in that night to activate my modem, which I own, and they activated the service. When I wake up today I see that they activated the service on the account which was apparently disconnected on error. Now I have 2 accounts at the same location with the service I don't want.

I have been leaving resumes/filling out applications daily where I could find employment. It's been over 5 months already, stressful - but trying to keep a positive outlook. Suddenly my e-mail thru Comcast stops working. I start off following directions to "get new password". The entire online system takes me thru "loops" back to the beginning 3 times, frustrating. So I have to phone them, the answering system, places me in 2 different loops on two different subject matters due to the fact I was trying to get the correct department. When I finally get the correct department, and I explain to the technician what happened concerning the phone loops. He goes into of an explanation of "how the phone system works..." (but it doesn't work that way, maybe as a customer they should try it, so they can find out what the customer is dealing with).

Service was interrupted on September 20, 2015 at 5:30 PM. We opted for the bundled service. As a result no landline service either. Had it not been for AT&T (cell and tablet) service we would be toast. Comcast could not get a technician out until September 23. My issue is an isolated one, my neighbors don't have this particular issue. For a company that prides itself on superior service it appears amplifiers are prone to lightning strikes.

I don't know from where to begin, but briefly I advice all users not to deal with Xfinity - Comcast Internet provider if you wish to save your time, nerves, health and money... It is the worst I have ever dealt with and the worst service - internet not stable, it fluctuate, the Billing is ALWAYS ALWAYS HIGHER THAN IT SHOULD. They seem to be helpful and supportive but in fact it's nothing but a cheat just to so called, offer support that does not solve any issue. I came to the point that I would even stay without internet just for the sake of not using what they call internet service. I recommend everyone not to use XFINITY- COMCAST!! IT IS JUST SO DISAPPOINTING.

Recently, once again my internet service was out. This happens regularly about every 3-4 weeks. I spend hours on the phone with their tech department only to have them 'schedule an appointment' for a repairman who sometimes show up and sometimes doesn't. If during the conversation you happen to get disconnected, which also happens regularly, they do not call back so we, the customers, have to call again and go through their long process a second time, doubling the time you are on the phone. Well, today after getting a bill that increased another $10, I called to reduce my plan so I could afford to watch TV. It is strange to me that a company that cannot keep their internet service working can IMMEDIATELY drop your service... I mean in seconds! Just a thought!

For the past couple months, I have been contacting Comcast regarding my overpriced Internet bill. They can never seem to get my bill correct even after numerous confirmations that they have made the changes in their system. At the end of the month, I am charge with an insane amount and on top of that, they provided TV service/equipment (which was stated, "Free of charge") and billed me $50 fee extra on top of the incorrect internet quote. Looks like Comcast needs to train their employees better and take the time to invest in taking a step back and reviewing the numerous complaints that many others have expressed to know what it takes to provide customers with excellent service. I am happy to close my account and look elsewhere since a simple communication and problem can easily be resolve even by a 5 year old.

We got Comcast internet services over a month ago and from the day we order till this day it has been a mess! At first the company confirmed a day of connection, they did not show up! Then the technician left the cable unburied in the back yard and said that in one week the workers would come to buried it - it has been over a month and they never showed up for that. What they did was to connect another cable and left the rest of the roll hanging on the wall for about three weeks now. They did not call to say that they were coming and much less what they would do. So we have two cables in the back yard, one hanging and other loose on the ground and we have called them many times and the work never got done!

I have been contacted by someone from their executive support dept. after talking with them, all that was able to be resolved was 50.00 credit and an offer to replace the modem / gateway to an older model and I would have to get my own router.

I just moved to Oregon and the ISP for some reason couldn't install the internet connection for 2 weeks... Even with the "We'll put you on the appointment cancelation list", assurance. So I noticed that the WIFI signal for XFINITY- WIFI was open and more importantly strong signal, so I connected and they gave the option to try for an hour and to purchase access. During that hour, with this connection, I was able to stream the NFL game and while not perfect... minor buffering issues, it provided that level of bandwidth. As soon as I purchased the service it became terrible. Literally just surfing the web was so painfully slow that it wasn't even functional. I can't stream an internet radio station because it holds a continuous "buffering" screen. I believe that this is the classic "Bait and switch"

I just moved into my new home and contacted Comcast for internet and TV. Outdated equipment was delivered via mail - no install offered. Needed to hire video/audio tech at my expense. Buzz (very fast internet service) 0 - none existence. Internet is most of the time down. Spent about 3-4 hours with Comcast every day to fix problem. Special offer of $49 a month turned into a premium account for $99 a month with monthly billing of $249.00 for no service! Executive team all by the name Brianna, Rianna, Kesha., sounds familiar (I think they watch too much music videos), apologize bla bla bla bla but don't accomplish anything.

They promise 100 m download for their blast service. My computer NEVER got over 72 and during peak hours it dwindled down to 15 m on the speed test. They had 101 excuses for this including blaming my laptop. No credit given for service I was not getting. They do a transfer of service and move my billing cycle 2 weeks earlier. This caused a $100.00 discrepancy in my normal monthly bill. Tried to explain what happened but they cannot do simple math and justified my bill as accurate even though I was getting ripped off for 2 weeks of service for them changing the billing cycle and them charging a month in advance. FIOS is not in my area but wish it was. My mother has FIOS and it is 100X better than Comcast with 100X better customer service. Don't be another Comcast victim, get FIOS if all possible.

We recently terminated our contract with AT&T because their offered internet speeds were just too slow for as many devices as we had, with at least one person in the house always watching Netflix most of the day, and two gamers in the house. Comcast is currently the only high-speed bandwidth provider in my area, with Google Fiber soon on the horizon. So I signed up for the 25 mb/s speeds to start with. There was no term contract, which was good, because as soon as Google Fiber rolled through my area I was going to drop Comcast in a heartbeat and switch over.

I called on 9/1 to set up service and they told me they needed to call me back. Never did. I called them on 9/4 and they gave me an address to go to a Comcast center to set up my account. I followed the address To Plymouth MI but the address was invalid and took me to an abandoned building. I called customer service and they said they would return my call with the correct address. Never called. I waited for their call but called them back a few days later and they sent me to another store in Dearborn MI on 9/10. This office actually existed. I went in and set up the account and was given a certain modem to buy at Best Buy. I went and bought the "zoom" modem they suggested. After waiting on the phone for over 2 hours I was finally directed to someone in the Philippines who hardly speaks English but told me that the modem I had bought was incorrect.

Where do I begin... (they deserve 0 stars) Here's my story: I placed my order and was told I'd receive it by Sept 3rd. That didn't happen, I contacted online chat to find that my order was cancelled. Why? Nobody knows. My inquiry was escalated to a new person who said she was looking into it and then closed the session without speaking to me. I called the customer service number (laughable) to see what was going on. I was sent to 3 people after the usual 30 min wait on hold... Nobody knew why my order was cancelled so it was reordered for a Saturday delivery 9/5.

Every time you call Comcast you have to suffer through minutes of pushing buttons, no one is ever available with whom to speak. You get run through the mill with advertisements and requests to spend even more than you are currently charging for monthly services. When you get someone on the telephone most staff is out of country and frequently cannot communicate unless they read pages of information printed in front of them. Frequently, you are transferred to a second individual and often the phone connection is disconnected. Thus, one has to start all over with listening to the worse automated information doing nothing but constantly aggravating you. I believe it is your subconscious goal to aggravate all of your customers since you have such a monopoly. Any other corporation has to be better than you. Scale of 1 to 10, you rank with everyone who has you in a minus category lower than one.

I am an existing Comcast customer. Upon signing up for this company cable & internet services on 6/25/15 to waiting approximately 7/26/15 to have my service installed & connected I received my first bill of the amount $349.22 on 8/15/15. After making numerous attempts of having an negotiable agreement was not met on my behalf as a loyal customer, I was spoken with in a rudeness manner while having the phone hung up on me while making my complaints several times.

The worst. THE WORST. I could tell you of a dozen times I spent 3+ hours on the phone just to report an outage. This last one round of phone wars went TEN HOURS, because everyone wanted to argue that I wasn't experiencing the outage that I was indeed experiencing. I tried to cancel service and they phone tagged me around for another FOUR hours. Do they think this time isn't valuable to us? I harassed AT&T until they finally agreed to put a line down our street. I gave up on trying to reach someone on the phone and took my router in and had my service disconnected. The guy at the store said my router, that was given to me by Comcast only a year ago, was super outdated and my internet was going at about half the speed. He said I should have been sent a different one two years ago. He also said my plan was grossly overpriced and they had newer, cheaper plans. WAY TO NAIL THAT COFFIN SHUT.

I have been on the phone with various Comcast Reps from Customer Solutions Department to resolve the so call promotion end that wasn't indicated on the bill. They all have given me different dates of when and what notes they can review notes, but since I know this to be a problem I give them the dates from my notes. Their consistency that our promotion ran out without a reminder is not a good business practice. I am emailing the CEO of Comcast and I demand to be treated fairly. They should have no right to adjust anyone's bill without notifying the customer.

It is really so disheartening to know that your company can get away with this type of service and not have to have any accountability. I am expecting that you pull every last one of the calls that I have made today to hear each and every conversation with the 8 various people that we spoke with. How would you feel if you were sitting in a house that was 92 degrees? I found out a very good lesson today: You do not value me, a customer.

So I was without internet for 4 days before I was able to finally schedule a service call (they said there was a general outage in my area and once that was fixed my internet service would be restored as well. It was not hence the need for a service call). I scheduled to take time off work so I could be home for the technician. After waiting 2 hours he never showed up. I called Comcast and they said my appt. was cancelled. They never notified me it was cancelled. I was very mad. They said they would send a guy out to check the pole and verify service was available. This would occur between 8am and 8pm the next day. If there were any questions they would call me. Well I had taken the day off so I thought maybe there was a chance it would get fixed. Around 6 that night I call and say that I'm still without internet service. They told me they cancelled the pole guy.

After a decade of non-stop issues with Comcast I finally decided to go with another company with a slower speed just to get away from them. The customer service has been a non-stop charade of rudeness and glaring ineptitude. There is a reason why there is an entire Wikipedia page dedicated to how bad a company this is. Each to their own, but you've been warned... Stay far away from Comcast!

We have been X-finity Comcast customers for the last 10 years. We have a good package and average monthly bill $250 to $300. We have not had to deal with customer service the last 10 years. I have seen some bad reviews for company but not experienced it myself until now. The last two months we received a $650 and $860 bill. The data usage they are billing us is enormous. We have a Meraki wireless access point that tracks data usage and device usage. The discrepancy is enormous. The amount of data they are billing us for is 3000GB per month. We travel almost every weekend with kids sports and kids are in school during weekdays. I use internet below average and no streaming.

Cable box malfunctioned (2 months of "We'll send signal to correct it"). Returned the box at Factoria (Bellevue, WA) service center on Aug 3, 2015. My turn was skipped. When I complained, a staff told me that "I called your name 3 times and you were not paying attention" - not true. When I said (sorry to lose my temper, but...), "that's **", that staff tells me to "Shut your mouth". Called the manager to complain. Jacob ** never returned my 7 voicemails or 2 emails. Escalated the complaint to corporate ("executive escalation"). ** calls on Aug 24, with excuses that his phone has been malfunctioning for 2 months (hmm, corporate sure got through) and he did reply to my emails - hmm, nope.

I was on the phone with Comcast to cancel my internet service and the agent offered me another package that was bundled with HBO. The price offered on the phone was $44.99. After I got my bill, the price went to $49.99 before tax. When I received the bill, the price was $49.99 and after talking to them over the phone, no one took the blame and I am stuck with $49.99. Clearly the agents at Comcast are not train to help the customers but themselves.

I have been calling Comcast out to my house for almost a year now. They have been out over 6 times. I was told to upgrade for the 50 Mbps and lucky at some points getting about 10. Now since last time a month ago they replaced the modem again and now only getting to 2 Mbps. Now they said I have been paying for 50 Mbps but not having the codes setup for it. Working with them to get fix again and trying to get some sort of credit. Each time I ask for a credit it's amazing how in the peak of the day when I call their sales system is down. But, when call them back to ask to add a package to my account that is working...

Comcast, THE WORST! Installer left without system up. NO internet, NO cable, NO phone. ALL DAY to get customer no service to help and get tech back to my house. NO apology, NO help! Fast Internet Speed, not true.

I am a business owner and strive very hard to get back positive reviews. However, this company here in Florida should not even be allowed to operate. My experience has been a fraction of what others have encountered but I cannot in good conscience keep silent. I hate calling customer service to be hung up on or be kept on hold for 20 mins. Unreal!!! What is so difficult? Send out your technician!!! Just Horrible!!! They don't deserve even 1 star!!!

I was a previous customer of Comcast about 5-6 years ago. In May of 2015 I contacted Comcast to inquire about internet service. I spoke via chat to a salesperson to get information. I never completed any order. I never activated any service. But on 09/01/15 I received a bill for 169.00. I contacted Comcast and they said I had to file a fraud complaint and police report because someone was fraudulently using my information. I had recently pulled a credit report and had no other unusual activity on my credit report. I believe the salesperson opened this account with my prior information. I have four email from Comcast that show I never completed any order. However I have to do all this work of filing these reports when Comcast most likely knows this was an inside job.

I had internet and home security installed a few months ago. I was not told that I had a data limit. When I discovered I had a limit I was told I could check my usage online. This was false. I cannot get anything but an error message telling me my equipment cannot be loaded. I tried 3 times to get help. The last time I was told I would have to call for my data usage. After I got finished speaking to tech support my home alarm started going off. Xfinity says it is not going off. I can only assume I am being punished for having an issue. I would not suggest Xfinity Home or Comcast internet to anyone. The customer support is an overseas call center that bounces you from one person to the next and they never solve the problem. I am now stuck in a 2 year contract with internet I can't use for fear of incurring fees and a home alarm that keeps going off.

More than I year ago I experienced slow internet service (slow page load). A Comcast service rep recommended an upgrade to the modem box and unneeded upgrade to Extreme 150 internet service for an additional $50/month. After accepting the service, and more than one year later I learned that the Extreme 150 was no benefit for regular Mac users that do not do gaming or streaming services. The Mac speed is less than 70 cannot handle the 150 extreme services for routine internet browsing, emails, and downloading documents. Be smart and don't be misled by the Comcast Service Reps!

We have been stuck in the phone wheel of death for 2-3 hours on three occasions in last three months trying to get resolution. They send people out who then have no idea what they are doing. They get on phone with supervisors, look for direction, spend hours in my home wasting our time then tell me someone will call me the next day to reschedule. On the last and fourth such visit, we were scheduled to have the whole house rewired as we get 3-5 mbs and pay for 100!

I first got Comcast over a year ago at my apartment. I got everything set up and ready to go while on the phone with them, and asked them if I could make my first payment ahead of time. Whomever I spoke with proceeded to tell me my first month was free since I was a new customer. I did not remember ever seeing that anywhere, but was also happy when they mentioned it. So my first bill comes and it is double what my bill was supposed to be and it says I have a late fee added since I did not pay my first bill!

We have used Xfinity for years. Unfortunately, there are few alternatives. They change the bill amount at least three times a year, make us call, tell us they will fix it and then we call back next month. They say one thing and do another. Today when we called, "We have no record that you previously called." This is common and very irritating. I would go with any other company if I could.

I recently tried to switch to Comcast from AT&T to get faster internet speed. I ordered the self install kit which I was supposed to be able to plug in and login to activate with current service lines... That didn't work. I called to have it installed by one of their technicians; When I went to setup my Smart TV to connect to the WiFi it wouldn't connect. After spending 2 hours on the phone troubleshooting I was told it was the TV and I would need to contact their troubleshooting department. What kind of service can't connect the WiFi to a TV?

Wow wow wow that's all I can say... Comcast is gone from top to rock bottom... Worst internet service ever. Even terrible than AT&T. I have signed them like 3 weeks ago and the speed I am getting is 3 to 4 mbps. I have to call the support daily and I mean daily. Only thing I hear is that "Sir we will credit you 20 since you aren't getting what you are suppose to". I mean really. My bill I checked is 311. They are freaking charging me for the tech guys who was here to fix the problem and yet nothing has been fixed. This is ** so and get SureWest. They are 1000000 times better than this suckers.

I am so tired of Comcast. I had to move twice this summer. It was unfortunate but it's something I had to do. When I moved both times my bill was paid. However, when I go online to pay it for the next month there is a bill of $898.07 and there is no breakdown of how my bill actually amounted to that much. My bill is usually a little over $200 a month. So I called and chatted online to see what was going on. And they basically stated that the bill was created from my previous residence. I don't understand how that can be when I paid every month, how do I have a back payment of $420? They refuse to change the bill claiming that everything on my acct adds up to $898. Which is ridiculous because only Comcast can see the breakdown of my bill and I cannot see it on my end. I am so frustrated with this company. They just don't give a crap about the customer period.

Finally on Friday, Sept 11 another technician came to install., at first he said he was coming to install inside the house, but could not because the drop bury work has not been done yet - I was speechless.

Before I complain about the Comcast internet service, I have to mention this. I am a Korean and had the fastest internet service in my country with low monthly payment. AND there is no limitation for the usage. Yesterday night, one message was popped up on my computer. It said my data usage reached almost 90% of my plan. I was shocked and angry. Data usage limitation? I haven't heard about that before. So I called Comcast internet customer service. The customer representative said there is no data usage limitation on internet. She added that if the message keep popping up then contact Comcast internet security service.

I have a triple play service, and I use my phone and Wi-Fi for a work at home job. I don't understand why Comcast is running stating it is easy to move with Comcast when it is clearly untrue. I called on Thursday august 20th, asking to transfer my services. But I emphasized on the fact that I didn't want any problems with my line because I needed for work. On Sunday I wasted more than 3 hours on the phone with Comcast just so they can make it right. After speaking to more than 5 agents and doing lot of troubleshooting, it seemed to work. Now today, Monday august 24th, to my big surprise, I saw that I was assigned a new number. Therefore I am not able to work because I have to wait for them to get my old number back and after that I have to wait for another technician to remove all the features. This is not right. This is not acceptable for one of the biggest company.

I bought the 30-day access pass to Xfinity for $54.95. Most of the time, the wireless internet is slower than a dial up connection and often quits working entirely. It is close to not usable. Recently I went to a mall close by and there was an Xfinity stand with a representative. I told him the problem and he said something like "oh yeah, to those one month subscriptions we give the slowest speed we have, 6 mbps." I should come see him and sign up for a cheaper and better subscription once this 30 day pass is expired, and I could also terminate it at any time. How can I subscribe to Xfinity, if this 30 day test is already as bad as it can be?

You know I have had Comcast/Xfinity service forever and no matter where I moved to I never had a problem keeping my email address. In the last 7 yrs I have moved 3x and the last 2 addresses I lived at where I had created the email and then where I moved to I had no problem taking it w/ me but now this past May I had to move and the email was fine until this week. I received email up to 10:17 pm on Monday night. When I couldn't access my email on Tues I called Comcast. I verified my last 2 previous addresses that I lived at where I used this email and I was told by Wednesday night I would have my email transferred to my new acct.

I've been with Comcast since 2011 now. We switched to them because they were the only way to get fast service in Central Florida, beyond 10 Mb/s. This is where I differ from a lot of reviews for this company. We've had service interruptions, but they are infrequent, and usually are being worked on by the time we call customer service. We have had to replace our modem twice, once because the wireless router failed, another time because lightning may have fried it. However getting a replacement was as simple as driving to their office, dropping off the old one, and picking up a new one after we call ahead. Then installation is just me putting in the new one and calling their tech support to send it an update and it's done. Our speed has universally been faster than advertised. Originally we had 15 mb/s, but we consistently rated at 25 mb/s on Speedtest.net even when picking an out of state source.

I attempted to initiate service with Xfinity last week. It has taken me over 5 hours of phone calls to try to get service. I still do not have any. Initially, the customer service agent failed to take my e-mail, explain to me the new landline number, and took my last name incorrectly. I was supposed to receive a self install shipment of supplies. The shipment never came. Luckily, I called to check on the status. After being on hold for 25 minutes I was told that the order never took place. I waited another 25 minutes for a supervisor. The equipment was received the following day. I waited on hold 20 minutes to speak to an activation representative. Then waited another 25 minutes to be called back by the same rep. The activation was unsuccessful and I waited another 30 minutes to speak to a supervisor.

Comcast sells 75 mbps service. My connection is, most of the time, under 0.9. Complains take 30 minutes. Improvement: none. Why are they allowed to stay in business?

When we moved to Maine last year we were not told about them having a data cap. It wasn't until over a year later when we somehow started going WAY over our data cap that we learned of it. I am very upset that we were not told about this when we ordered our service. I feel like we have been taken advantage of. We have no other option for internet in this area or cable for that matter and are stuck with this horrible company who thinks it's okay to lie to people and cheat them. I do not think we have gone over ever. I think it's their attempt to get more money from us. No added devices or more data use but somehow we went from using under 150 mb to over 300 mb? I don't think so. Seems fishy to me.

I am very upset with Comcast and have been since August 7th. I signed up for online bill pay and forgot the next month that I had done that so my TV and Internet was cut off, that was okay and my fault, so I paid $170 to get it turned back on and here it is 8 days later and it's still off. I have to talked to 5 or 6 different people. One of which hung up on me, one said I just needed my box reset, another said that the $170 that came out of my bank account, that I paid isn't showing up in the system. I have called over and over and this problem still isn't resolved. My TV is still off. I'm still getting bills in the mail with it being off. I'm out almost $200 with no TV or Internet. Money that I could have used to cancel my ridiculous and inconvenient contract. I've never seen such an awful lack of communication. I'm very disappointed and upset with paying over $152 every month for one TV and internet, and now this.

I am receiving two fees for installation totaling $60. After the installation, the operator told me one fee was for the truck to come to the house and one for hooking up the modem. We already had service hooked up to the house as the neighbors in our townhouse already have Comcast. This to me sounds like two fees for the same service. They didn't show up to the first appointment at all. We had to schedule another one. Making this a two and half week process. The hidden fees and poor customer service provided by Comcast is making me search for a better company. I do not recommend this company.

Being a Comcast faithful customer for a 1 year and a half they are not there for the customer. You can pay up 224.00 a month for a year but they will increase your plan without even notify on discounts. Comcast is not for the customer!!! Grant it, I know it's good business because in the area I'm in you can only get Comcast, but for someone who has been trying to pay!!! And has been faithful for months. I remember they took my money out of my account then say I didn't pay it. When they found it, they applied it. Great, but they couldn't tell me my discounts was expire, let's see if we can get you on another plan. No help.

Service shut off twice this year after not receiving the bills. Paid extra on my last bill and services were discontinued even after my payment was posted. I've tried to get to customer service through a phone number they provide, but keep getting transferred to a automated voice message that say I need to make a payment or I can't be assisted! This is it for me. I hate greedy monopolies that deliver poor customer service!

Trying to get services reactivated with Comcast after they in error deactivated services was a very disappointing/exasperating experience. Customer Satisfaction was not a priority or concern of agents. After dealing with Customer Solutions, Technical Solutions, Billing and devoting over 5 hours of time on the phone with the various departments and repeating numerous times the problem and account information, I have given up! Only two of the services within bundle are reactivated and phone services could not be restored due to outdated modem. Service Technician to reinstall a new modem couldn't come to home for over 1 week. Prior to Comcast deactivating service in error all services were working without issue. Comcast Xfinity does not provide satisfactory customer service.

Never getting Comcast again!!! They suckered me into a two year contract because I thought they were giving me a good deal, ended up paying over $220 a month for their services. Now I'm canceling and I have returned equipment over three weeks ago and I get another bill and I get charged yet another month!!! I have been calling numerous amount of times and no luck. I have just been getting the run around. I'm currently on hold for 28 minutes before getting an answer. Now all they say is "please call back on the status" and when I do call back the next person says the same. I'm guessing I'm just gonna keep getting charge until they finally feel like disconnecting. Comcast is not about their customers. I have been stuck with a little money problem and they are not compassionate nor understanding. I just keep getting charged and I'm getting no help at all. I warn everybody about Comcast scamming people.

Comcast has one of the worst customer service telephone service in the business. It takes at least 10-15 min to get to speak to a live representative, after that, repetitive confirmation questions which apparently are not saved in the system after being transferred numerous times to get to the right person. After I finally reached an X1 service representative, he dropped my call and I had to wait another 10-15 min to get another representative. Finally, Dave did help me to resolve my question (log in ID and password to access X1 on iPad), but could not find any record of my previous communication with the prior X1 representative who dropped my call after confirming my identity and account, then putting me on hold.

My wife and I have had Comcast for about 4 months, and have had nothing but trouble with it. The internet barely ever works. Can't call them because when it acts up I can't use my house phone. This by far the worst cable/internet/phone I've ever had. It sucks...

I arranged for a technician to evaluate for home security. I have an existing service. 4 separate technician visits suggested by Comcast could not figure out how to integrate my system. Canceled the attempted transfer. Comcast canceled all of my preexisting 2 year discounts on my 3 services without notice. They miscoded cancellation of security install in their system. They are billing me for services, tech visits, and equipment I never had. I have been on site at store twice. Received 2 different quotes on new costs. Billing not adjusted to reflect Comcast error. Billing us $622.28 for service I don't have. Additionally someone during this process in Comcast altered my social security number. I could not access services. I had to go into a store and present a social security card. No follow up on either issue from any management as was promised. My bill is due 8/13/15. I have been dealing with these errors since April when my number was altered.

When I called to establish service they had to call me back. Their "system" was too slow to tell me if I was in their area. I then spent 30 minutes going through their options and establishing service. I received a call the next day and was told that even though I had set up a installation date and established service with them they could not come out and connect service on the first of the month because there was already service at the house. Until that was cancelled they could not install mine. I have moved numerous times and I have never heard this before. The representative was unwilling to try to explain the issue in a way that made any sense and would not let me speak to a manager. In the end, I told him that I did not want service through Xfinity and would find another provider.

I was told I would be charged a $100 unreturned equipment fee upon cancelling my service with Comcast. The fee is for a cable box that I received as a part of my internet package. By the time I found out about this, I had moved out of my sublet and my landlord had thrown out the box. When I was given the box by an Xfinity employee, I was not told in any way that I had to return it or that there was a fee associated with it. In fact, I did not even need the box, as I did not have a tv inside my sublet. I have called customer services a few times to try to get the fee waived, but they were very dismissive and told me that nothing could be done about it. I would be okay with the fee if it had been verbally clear to be that the cable box was rental equipment and had to be returned, but since I wasn't, I feel incredibly scammed and disrespected as a customer.

I've been dealing with Comcast for 3 years now. I have watched commercials that brag about their wonderful service and their great, wonderful customer service. I don't find their service to be wonderful or great. I don't find them to be a step ahead of the rest, they're actually a step behind the rest to using cable and routers. Representatives are rude and you get disconnected if you're one day late even after 3 years. My thought is to just go back to DIRECTV because I never had a single problem and it costs a third of the price that Comcast has cost me. I feel like Comcast is a big fat waste of money and time.

Many times my internet goes out, disconnects or is very slow (I mean dial up 1990's slow). So I call up Comcast, they call back and the hours begin to tick by. The first Tier are people who I doubt completed High School. Listening Skills are lacking or not there. We then go to the second Tier, which hangs up before we start so I have to call again. There seems to a blaming of my Gateway which is constantly misnamed a "Modem" or "Router." After 2 hours I reset everything myself including things that only somewhat advanced individuals should be able to figure it out. This is my fifth dealing with Comcast and their non-caring staff. I am looking into other avenues.

This is by far the worst Internet service I have ever had. Called customer service and was directed to an automated phone service, and then hung up on because I wanted to talk to a REAL PERSON.

Comcast is the worst business in this world. Don't EVER do business with them. We got their internet service (only because barely any other services are available in our area)... I was dreading it but we needed the internet. We set it up ourselves and it worked fine for the first 2 weeks. All the sudden it stopped working for no reason. We called someone to come out here and they didn't tell us it would cost a dime. After waiting a week for them to send someone out, my boyfriend waited at home all day from the 8am-11pm timeframe they gave us. They showed up an hour after; he obviously was out running errands after sitting all day waiting for them. We had to call to reschedule. Another 5 days went by before they could someone out for a second time. They ended up fixing the internet. However they screwed up our TV (DirecTV who is awesome!) and WE had to end up paying DirecTV to come out here to fix what Comcast screwed up.

From Oct of 2014 to March 2015 I spent over 11 hours on the phone with this company working out problems that they had messed up on. Staring off their website when I was considering buying has the deal pop up sliding window. They had a deal for $20 month internet. But when you clicked on it it always disappeared and internet deal started at $50-$60 a month and I did not have location devices on my computer while this was happening. And when I called the company asking for the $20 deal, they said there was no such promotion that had ever been going on.

Comcast has had my bundle business for quite a few years, so you would think that they would want to provide good customer service. Well think again. I called two weeks ago (the week of 20 July 2015) to ask them to come and move my cable line which is buried in the ground. I am trying to have a garage build and the line is in the way. I was given an appointment of Thursday, Aug. 6th. They were a no show. I called and was given another appointment of 8/8 between 9-11 AM. No show. I called a third time and was they would be here today 8/8 between 2-4:30 and still they never came. I am at my wit's end.

My internet cable was broken in a storm and when I asked them to repair it, they told me they were going to come the next day. No one showed up, and when I called them, they had scheduled an appointment two weeks later. I have many medical issues, and I need to connect with the doctor daily to transfer information and check different appointments. I told them my situation and they still didn't care. If you don't care about people, how do you expect people to care about you? They only come fast when you order their service. After that, they don't. Terrible company, terrible customer service.

I'm so tired of the excuses I get for lose of cable. It rains - I lose!!! The technician 2-hour window is a joke when they come 5 minutes before the 2-hour window is almost over. I've been told by a tech that someone else needed to come out. I had one only spend 5 minutes in my home -- RUDE, gave me no name, and told me to call tomorrow for a new tech that can fix my problem. My sisters have AT&T and don't lose as much as I do. They are reading off a screen and don't care!!! I'm hiring a lawyer for the time I spend wasted on waiting on the phone or waiting for them - can be spent with my child!!! I once was on the phone on HOLD for 1 hour 15 minutes!!! If I could give zero stars I would.

I have had Comcast/Xfinity services for 3 years now, and in that time I don't think my services have been down more than 12 hours which boils down to a 0.0456621% downtime, or 99.954% uptime. That's an amazing statistic! And to top that off, I live in SWFL, the lightning capital of the world!!! I have internet speeds up to 90 megabytes down, and up to 12 megabytes up, I have unlimited US/Canada/PR/Guam calling, and a few hundred channels to watch at a cost of $160 a month.

I've been a Comcast Customer for over 8 years. Recently Comcast raised my monthly service to over $200 per month. I called to cancel in May and was sent to the "recovery" department. I was offered a deal so I would stay. A month later I called to cancel my service once more, as I was not completely satisfied with what I was offered. I was transferred to the "recovery" department again where I was given, what I can see today as, a "too good to be true" deal. The individual offered to lower my monthly to around $160 per month total and would increase my internet to 50mbps, plus phone. I really did not need the phone as I have a cellphone plan but the internet MBPS increase got my attention. And he promised that this rate will not increase for 2 years, and that I could cancel if not satisfied.

I pay my bill monthly. I am always on time. But Comcast can't even provide a reliable service! The internet cuts out. There are HOURS that go by without any service. I call in and try to contact support and I get thrown through a roundabout of machines only for them to tell me they can't do anything about it. Comcast is the worst internet provider I have ever seen. They don't care about giving you service. They don't care if you are satisfied. They don't even want to provide you with good service. All they want is to take your money and ** off. For three weeks straight I've had the worst internet service you can imagine! It is a horrendous business. Never give them your money.

I am having to use my data on my phone to even be on this site right now because my WiFi is not working, which isn't unusual. They have the worst customer service ever. It took them a week and 3 days just to get my cable working and I still have problems with it way more than what I should. They are way more expensive than what they should be if you think about what you are truly getting for the price. They should be ashamed. I definitely don't recommend them at all. Just because it seems like it might be a good deal at the time doesn't mean it really is. Too much ** and ignorance to deal with. I would rather be attacked by a puma with brass knuckles on a regular basis than to have to deal with this company any longer. I am switching tomorrow.

EXPLORE OTHER AVENUES TO GET CABLE & INTERNET! My experience with Xfinity and Comcast seems to be the same as everyone else... Service is the worst I have ever been exposed to. Customer Support never knows what is going on, if it is set up and working, you're fine. GOD forbid if you have an issue... My Issue: moving and trying to transfer services. They shut my service off too early, and then have not been able to get it back up and running effectively for some reason. They canceled my scheduled appointment for no reason, of which I set a month ago. They randomly were adding disconnection and connection fees - of which they shut off by mistake.

I call and call and get the same old responses which never help. They only want to sell me something to better my experience. Blast is what I need to get a better connection for my internet, they say. I don't want Blast, they put it in my account anyway. I ask for them to remove Blast ($12.99/month), they remove it. A month later I see Blast back on my account. Comworst is such a scam. If I were scamming people the way they do I would of been locked up long ago. I always say, if you ain't got tons of money in this world, you ain't nothing.

So they tell me now that I'm getting 75 mbps internet speed. And often I do. But then again, often I end up with .35 mbps.. that's point 35. Slow enough that my internet service is useless and I have to leave my home to continue with my job. For years they have been coming to my house, trying to charge me $75 per trip to fix THEIR ISSUE. It's intermittently messed up so by the time they get around to helping me, it's ok again. And then they say things like, "it's hard to fix something when it's ok when we get here." (I send them speed reports to prove it was slow.) The supervisors say they will do what it takes to fix it and then they do nothing.

I called the Comcast Xfinity hotline to get internet only (no TV, no home phone). There was no option to set it up online. The rep put me on hold for about 10 min to "put some packages together." Then she claimed that the best option for me was a promotional package 75mb/sec for $39.99 plus monthly $10 for modem rental. I explained that I already had a modem that I would want to use. I told her that this was quite expensive and asked if she had something cheaper. She replied that the only other "package" she had was for $29.99 for 6mb/sec. All in all she was a bit snotty during our conversation and was quick to hang up after I said I want to explore other providers.