Xfinity Internet Reviews

Having problems with our internet service. Comcast came out a few weeks ago to move the box in hopes of better connection. The modem still does not work. Made appt for technician to come out on 2-15-09. They said I never answered the phone to confirm the appt. They rescheduled it for 2/16/09 between the hours of 8:00 - 11:00. Called to confirm 2 times. I called again at about 1:15 p.m. and Comcast said I called and cancelled the appointment, which I did not do. All they can do is apologize. I have no service but they still charge me.

We are very concerned about the practice of updating or changing formats on the website with no explanation of how to use them. For example, the new SmartZone for the Comcast email just showed up one day. There was no explanation of how to use it and it is very confusing, especially at first. We were able to figure most of it out over several days but some things needed to be fixed by the service rep and we had no way of knowing that. After 40 minutes on the phone to Comcast with a service rep, many changes in the format by the rep, and some terse exchanges, we are finally (maybe) able to use our email effectively. This is not an acceptable way to do business. We pay a lot of money every month for this service, and it is inexcusable to make it harder and harder, with no explanation as to how to use the upgrades. You know, there are many of us who did not grow up with computers who really do need a simple explanation when things are changed. This would be the minimum expectation for any business.

My internet has worked halfway since I got it. My dial up worked better.. I am so disappointed with this internet. I can't do my work online because it freezes and just jumps offline at anytime.

This company apparently tries to make money by fooling people. In two locations where I have had their internet service, the signal strength would fluctuate and the service would be intermittent. Countless hours were spent on the phone to resolve it and waiting for technicians to come one after another to all do different simple things that did not work to resolve the problem. There were sometimes charges for this and no, none of it was related to wiring inside my walls as they would like to occasionally assert. They are quick to try to sell you the service protection plan, from which they get a guaranteed revenue stream. I am not sure but I would like to know if they can manipulate your signal from their remote location because every time I have called for this problem, ironically within a minute of having someone on the line, all the lights on the modem shine solidly! I'm venturing a guess that they cause these situations purposely in order to convince people they need the protection plan and more profit for them!

I signed up for Comcast internet for $30 a month. Upon receiving my bill for the 4th month, the charge was $60. I called Comcast and they told me that when I signed up, $30 was the introductory price and that after 3 months I would be billed $60 regularly. I told them that when I set up the account, I was never told that. Plus, I had to pay a $50 installation charge. To make matters worse, during the time I was being billed, I couldn't even use the internet!!! Every month I called and they said they would credit my account when the problem was fixed.

My connection is extremely slow whenever I try to download anything. The only thing I'm able to do at a decent speed is play a video game. Unfortunately, that's not what my entire day consists of. Since the beginning of Jan 2009, my connection has slowed considerably when it came to downloading anything. What use to take less than an hour, I'm now canceling the download because I can't get it to finish within 4 hours. Whenever I try to e-mail attachments, I've noticed that those particular e-mails have problems getting sent. Non-attachments are sent just fine.

My family and I have had Comcast Hi Speed internet ever since it was made available in our area. We have been very well pleased with the service. We love Comcast's speed, and their very courteous customer support. Keep up the good work, Comcast, and my family will be customers for life. Comcast rules.

I have been using Comcast internet service for years now, paying my monthly fee of $33. I use my internet for everything, as a phone, for my emails, to check train or bus schedules, etc. Now, without warning, Comcast has upped my internet bill to over $50 a month, and on my already stretched budget, I'm going to have to cancel my only means of communication. Comcast claims that they upped the bill to cope with new changes they made to my service, but I honestly feel that is a hollow lie to mask the utter greed that motivated this decision.

An open letter to Comcast:

I have Comcast connection which creeps all the day, somewhat better during night times. Tech Support asked me, "Are you in Apartment or near to apartment?" As I live in Apartment... Technician says... I will never get speed I have subscribed for as there will be 1 line shared for the entire Apartment. Comcast is unable to deliver the service (speed promised) for the charges they are collecting.

As a Comcast high speed internet subscriber, I have complained all the time to Comcast reps that my connection speed are very slow. Instead of 5Mbs I only get around 1Mbs, but since three weeks it escalated that I only have at random times for a few hours internet connection at all. I call every single day and every time I get an apology and they send techs out to the street, sometimes up to two trucks and 5 techs then the connection works for a few hours and we start over again, no connection. It is not just me, it is the whole neighborhood with about 30 customers and even 10 of their phone customers have no connection. They can not even dial 911. They charge a lot of money and provide the most unreliable service I have ever experienced.

Not sure if this is the right "complaint site" however, my problem is with the new internet change to view our e-mail. What was wrong with the way the site was featured before! I now have to figure out how to view all people in my address book, add them to the e-mail I want to send and then try to find the send button. I'm not extremely computer savvy however; isn't the fun in sending e-mails supposed to be fun? Mine, since you've changed the features is not. The font is smaller and I feel more difficult to review. CHANGE IT BACK, if it's not broke, don't fix it please.

I signed up for Comcast Triple Play several months ago and was supposed to get high-speed internet as part of the package for $33/month for a year. My latest bill now has two line items under Comcast High-Speed Internet, both called Blast! One line is for $33 and the second line is for $10. When I called to inquire about the $10 charge, I was told it was part of the high speed internet package. I asked if that is different from the original package I signed up for and she said, "No, it isn't." I have no recourse but to pay the additional $10/ month. I have nothing in writing that defines the package I originally purchased. Advice to Comcast customers: When you buy a service from Comcast, get an itemized list that defines exactly what is included in your purchase and how much you will be charged for it per month.

I was a happy internet user from 4-30-08 to 8-15-08. Wanted to upgrade my system with a phone system that also included a fax line. Needed this due to starting a small business at home that would also include e-commerce online business. Well, on 8-15-08 they came to install the phone system. The guy could not get it done, left for 2hrs and came back with another tech, and finally they got something going but it still was not 100% okay. When the 2nd tech came, he asked for my modem. I gave it to him and they went to the pickup... I never saw it again. Then I was not getting all my calls - it would send them to voicemail. I could not use my fax line to send or receive faxes. I told them about this.

Comcast Broadband Internet access has become so slow and unreliable that any Internet search or browsing has become extremely frustrating and wasteful of time. I use it for working at home, which means occasional attendance or presentation of webcasts. With the high UNRELIABILITY of Comcast, this has severely affected my work productivity. It will also ADVERSELY affect America's work productivity in this digital age. This is forcing me to look for slower but more reliable alternatives like Satellite Broadband, DSL or 3G mobile modem.

I am having a problem with very slow speed on the internet. In the past, it turned out that Comcast was upgrading and the service improved. Calls to Comcast prove worthless because personnel are not informed of internal service upgrades or problems. Generally, I ask where the operator is located; it's usually far away and operator is capable of sending serviceman to our home where he informs us that he cannot figure out the problem. This is my last complaint. If no satisfaction, I am moving to another service. I am not alone, neighbors report the same problem since January 14. What has happened to you?

About 6 months ago, I started noticing that my internet service would slow or stop. At that point, I called and they told me that the modem needed to be reset and i could do this by unplugging the modem and waiting 10 seconds. That would work, but only temporarily. More recently, while I've been trying to watch movies via Netflix on my computer, the connection would either slow considerably or stop completely. I called again and the operator said my connection wasn't being recognized. To fix that, she suggested I unplug the modem and disconnect the cable for about 30 seconds. That works, again temporarily. This has been happening at least 3 times every time I'm trying to use the computer, regardless of what task I'm trying to do.

I pay for high-speed internet access in South St. Paul Minnesota. Yet, the service I receive from Comcast is frequently slow or completely unavailable at times. I've called and also participated in live chats with Customer Support. They always assume that the problem is my computer or my router but none of these are problematic and my computer can access a high-speed WiFi network in other locations. The problem is the Comcast network. If I use the connection at 2 am, it works fine; if I use it during the day, I frequently encounter problems. Comcast is selling a high-speed system that is overused and therefore not functioning as they describe in their advertising. It's obvious that they must know this but they blame the consumer.

I'm paying for high-speed internet (5mbps) and am getting between 756 kbps and 1.4mbps. I contacted customer service and am told that they show the modem is receiving data at 5mbps. I disconnected the router, rebooted the modem, connected each of two available, re-booted computers directly to the modem and I'm still getting slow speeds (1.1mbps). Time to stop paying for high speed broadband and go to AT&T DSL, which costs half the money and still provides speeds in excess of what Comcast's high speed connection actually delivers. This is a bad company that cheats its customers and really needs to be put out of business...

I moved to Boca Raton two months ago. I had high speed internet for many years. However, in Boca Raton, they are advertising high speed for $34.00 a month. I called them to install mine because the deal was nice. The first day, the internet was wonderful. Perfect! The next day, I tried to connect, but I couldn't. So, I called the number, 1-800-266-2278, and they taught me to install it again. However, the connection is very slow, much different from the first day and much different from the high speed internet I used to have before. The connection being perfect when they came to install it, no connection the next day, and a really bad connection after they helped me to install it leads me to think they tricked me into a deal that they are not willing to honor.

Billing... detailed billing... What are all these service fees, one time surcharges, high speed service charge? Why have a PACKAGE DEAL to save yourself all the extra FEES? Meanwhile, my internet goes out, my cable blacks out while watching a movie. I called Comcast and spoke to someone halfway across the country. The local office is 4.5 miles from me. I'm given a reason for the black-out or frozen channels or no internet - WE ARE WORKING TO UPGRADE SERVICE IN YOUR AREA.

I lose internet service connection repeatedly plus have very slow speed caused by reverse flow from median connection to my house even with brand new coax line. Comcast broke two set appointments via two different supervisors, Kathy ** and Peggy **. After waiting two different days for techs to show up, I asked for an entire month's bill to be credited but they refused. I want Insight back. They treated me as a valued customer. Comcast people just do not care. It is apparent by the bull they communicate from Customer service. It's time to find new service, Verizon broadband.

I just want to express my extreme dissatisfaction with Comcast's supposed Hi-Speed Internet. What a joke for the money paid each month!

In August of 2008, I called Comcast and wanted to have internet cable installed at my business in Lunenburg, MA. I am going to rent out the building I am in and the interested tenant needs internet service or the building is no good to him. I also have the pipe in the ground to run the cable from the pole to building when I built the building in 2004. After going back and forth with Comcast on the price and installation time for 3 months, they told me the price was $700.00+ and I had to pay it upfront to get an installation date. I paid it on 10/14/08 and since then I have called at least 10 times and I do not yet have an installation date as of 12/31/08.

For almost 2 years, I have had trouble with my internet connection... they would send someone out and for a week or so it would seem ok and then it would go out again sometimes for days... I would call again and have to start from scratch. I finally switched to AT&T... I asked Comcast to discontinue my service, but found that they were still charging me. Apparently, you get charged the full monthly amount till you turn in the modem. Comcast refused to refund any amount even though they agreed to refund my account for one month when I cancelled... so, whatever... Comcast just sucks.

I started working as a remote agent for a company, but in order to do my job proficiently, the software required a cable or dsl consistent internet speed of 4.0 or higher. However, I am only receiving a speed within the 1-3 speed even though I am paying for 6.0. When I called the rep..went through and had me delete this and that and disable stuff like the firewall and virus software etc.

Re: 1) Illegal Slamming of my internet account by switching from EarthLink to Comcast without notification or approval. 2) Arbitrarily changing monthly internet service charges for each of the last 5 months without my knowledge or consent.

About the same time every single night for about 2 months, I have noticed that my internet gets a slow or faint connection to the point to where I can't browse or surf the internet. I have been calling Comcast for 2 months about this and they send out a technician during the day when the speed is just fine. During the day I have absolutely no problems surfing the net. I don't download and I don't use bit torrents. I have an online business and I have to keep tabs on it throughout the day and correspond via email.

I pay over $55.00 a month for my comcast internet service!! I switched from AOL for $22.00 a month. What a waste. I sit and sit waiting for even the Comcast page to load. All they want to do is send a technician to my house and CHARGE ME to tell me that nothing is wrong. I HATE COMCAST.

For 6 years, I've worked from my home using Comcast Internet service to update and maintain several web sites for my home-based business. Then 3 weeks ago, updating the sites became almost impossible. I could connect easily (using Contribute), but saving a change (just correcting a misspelled word) took anywhere from 5 minutes to 35 minutes. The same thing happened on sites that were hosted on private servers and on a site hosted with Go Daddy and Earthlink.

I have been without internet service for a week and have had unusable service for over two weeks now. With Comcast, a regular technician has to be scheduled to come out before maintenance can come out and fix any issues outside the house. Maintenance was scheduled for the 1st of October, but they never fixed the issue. I had called the support number every day to find out what was going on and they kept telling me they were working on it.

I was using my wife computer and notice it seemed very slow I had the fellow that take cars of her computer come over and look it over he did a speed test on it and said the computer was ok but the comcast cable was twice as slow as dsl, he suggested to my wife to contact you guys which i know that she has not done so I am, he also said the trunk line is coming out of WA.

I received email from COMCAST. What hits me is that they are now setting limites on the amount of bandwidth usage allowed, which means they will start charging when the limits are set, because, they claim, less than 1% of their customers exceed the new limits. I quote '... because a fraction of one percent of our customers use such a disproportionate amount of bandwidth every month that they may degrade the online experience of other customers.? This is pure PR speak. So, for the sake of a fraction of one percent?, they are going to set limits on 99% of the consumers!

HS Internet service quality has degraded to a point where it is not usable. There have been occassional slow periods, particularly weekends when I try to handle my online needs. However, these have gotten even more frequent. Comcast claims there are no problems or upgrades going on, but they are doing something to cause issues that come and go. Google will load sometimes and even run a search, but web pages more complex frequently fail during these outages.

for over 3 weeks my internet service has been down for the majority of the day , in the middle of the night it usually comes up, first i try to schedule an appt and they refuse because there are problems in the area and tell me to keep calling back because they will not schedule a service appt if there are problems in the area after several calls I insist on speaking to a manager to schedule an appt. they do then cancel it automatically because there were problems in the area that were resolved they did leave me an automatied phone message stating to call back if my problems still exists.

I have had nothing but nightmares since signing up with Comcast for high speed and phone service apprx 6 months ago.When I first signed up for service I only had cable and the lady I talked with said she would give me the triple play 33.00 each (cable, phone and high speed) however I never got charged for that, also I was told that my directory assistance calls would be free because I'm legally blind, they gave me a fax number to fax in the info... I NEVER received that up to present... I have been in the hospital off and on for 6 months due to health issues and since I could not see the bill I never knew how high the bill was.

July 19th the high speed internet service went down in my area for more than 48 hours. Since then it has been up and down, but more down than anything else. I have internet phone, so if I leave to go somewhere and the phones go out and my children have an emergency..how will they let anyone know? They can't. This keeps my husband from doing the online parts of his college classes, and is effecting his grade and the best they could give me was a $6.00 refund for no service. I to had been told a technician would come to my house and no one ever showed up.

My Comcast internet doesn't seem to be working. I cannot send out. Please help? Do I need to do something? It has been this way ever since I turned it on and I feel like I am losing my 19.99 time, which is only for 4 months. thank you.

They refuse to put the price of there hight spped internet to $20.00 a month.

I tried for about 2 years to cancel Comcast commercial Internet account and switch to residential. Only after I complained to the BBB could I even get an employee who knew how to handle the situation. I wanted 1 year of refund of the difference in price. They offered 3 months, which in my view is them admitting they made the mistake in the first place.

I moved from Reston to Arlington and continued my service with Comcast for Internet, Cable and phone. When it was installed in March 2008 it took the technician two days to get it installed. After about a week it started freezing and not working properly. We ignored it and finally called in April to get a technician to come out and fix it. One came out and switched out the boxes 3 times because each box he tried to install did not work. On the 3rd try he finally got them working however, a week later the box shut off completely.

I told Comacast to lower my Internet service to low speed from high speed to save money. They told me on phone that they did it. For next month I was billed less money. The month after that I was charged higer again. So, I called them to find out why. They told me that nobody ever reduced my service to lower speed and i did not check my bills properly. I did not remember what date I called them to reduce the charge. (if I dig my phone records,it will show though).

I had road runner online service for years one year ago I wrote a letter of complaint about there prices and service well I just canceled it and they want 19.95 to pick there modem that they deliveried to my home when i bought service now the get all the dollar company is so cheap that they can not even pick up there equipment unless they get paid for it I personally hope DIRECTV and Att bury your high prices and put you on the street corner with a sign that reads used to be cable company exe. but now i need your money so i can eat.

I am a network engineer by trade. In my locality Comcast is the predomonant carrier for cable television and broadband. On the television reception side of things the amount of compression they apply to video signals is really beginning to show up on almost all non-HD channels as blockiness.

When calling Comcast local they tried to blame it on my browser.

I have called 6 times and been on hold for up to 30 minutes and they say you must leave a message then they hang up. I need to speak with them when I have some technical support as I know nothing in addition business is really rough and I cannot shut down during our brief season or tie myself up or my phone lines. I am so frustrated and of course this is the cable company and I have no recourse. Patriot Media has been our provider for years and we never had a problem and the service was excellent. How do I get them to cooperate, this is my business I need help.

I had a appointment set for 8-12 on 5/12/08 and never had any body arrive, I called to ask why no one was here and they said that the technician was outside after looking outside I told the rep that their was no one outside, she indicated that they were going to get a part and would be here at my house within 20 minutes, I stood outside and waited with nothing, I even had lawn people in the yard for these hours and they even were looking out for the technician.

i cannot check e-mail during the day.I work at night so during buisness hours I surf the internet and catch up with e-mail.When I try to connect to the e-mail server I get a default message that states cannot connect to inbox at this time try again later.This is a home use connection so I get bumped from the server by buisness customers.

First off both my wife and myself run our businesses' from our home. We have an at home office with faxes and 4 computers. We need internet and of course phone service. We have Comcast Cable, Internet, phones & television. We have trouble with all of it and cannot get anything resolved with Comcast at all.

I have return my modem and all to this office 4/24/08. I disconnected service with Comcast Hi Speed Internet as I sure would not pay $8.00 monthly to go on hold (not knowing when I'd be back, as asnowbird). [They] in fact owe me and yet you are still billing me.

On January 2, 2008, Comcast Service reps showed up because I was not receiving internet service. They replaced the modem and restrung the cable from the box out front to the house, about 200 ft of cable.

On February 9, 2008, I talked to a representative. He tried to walked me through the connection process. It was not completed because I had the Wi-Fi connection. The agent I spoke with knew that I was not connected and so nothing was done since then. But, I did receive a bill for services I never used. I am very upset by Comcast reaction and most of all why are you charging me? Your record show that my services was never connect so why am I being billed. Businesses should not charged people for services that was never received. I don't understand. Please review my account. Your people need to understand also that people do not want or need to pay for services they do not receive.

I am a teacher and need access for parent/teacher communication as well as using an online substitute teacher program. My husband is a police officer and information is often sent to him via our email. Not only is this a problem regarging our jobs but I should not have to pay for a service that is not being provided.

This relates to attempting to disconnect service when I moved out of state. In Early February, I called to cancel my internet account effective FEBRUARY 22, 2008. Then I got a bill and called, because I had called to cancel, but was being charged. I moved out of the house on February 22, 2008. I expained this to the person with whom I spoke. She told me don't worry. She said they had recorded the disconnect with the February 22 effective date, but had not yet sent someone to the physical address yet to disconnect the service. However, my Incorrect billing would be fixed as soon as THEIR TECHNICIANS went to do thier job!

I am a new customer and took cable TV services from Comcast in mid Jan 2008. Meanwhile I took Internet services through Comcast offers ($19.95/month) in the month of Feb 2008. Problems: 1. I am still being charged for $42.95/month for internet. I was asked to submit the mail-in-rebate forms for the $19.95/m offer to start. In-spite of sending the mail-in-rebate to Comcast, I am being charged $42.95.

I signed up for Comcast service through www.comcastoffers.com in July 2007. I was promised three rebates for the following amounts: $100, $30, & $50. I mailed in the rebates (correctly filled out, I have copies) before Sept 1st. I changed addresses after that, and provided the website my updated address on October 25th. The company's records indicated that all three rebates were sent to my old address and marked as paid in their system. However, I only received the $100 & $30 rebates. The company stated they would reissue the $50 rebate on 12/10 in 6-8 weeks. I still have not received the rebate. I just submitted another help ticket to their website, and will be sending them a certified demand letter.

My internet service went out so we called Comcast. They were not able to get it back up from their office and sent a service tech. He found the modem was bad and replaced it. I just got my monthly bill and found I was charged a $32.99 service call fee. I was not told before the tech was sent out that there would be a charge if the modem was replaced nor did the tech tell me.

I cancelled my High Speed Internet service with comcast in February 2008 and payment was fully made. However, comcast proceed to issue a bill for future services and any attempt to resolved it resulted in aggravation and payment demanded.

My son had his own apartment. For a birthday present I set him up with Comcast internet so he could do his college studies. My son has since joined the military and is in boot camp. I paid the bill off, but there was a credit due. The bills have gone to us the whole time, rather than to my son. Comcast is sending the credit amount to my son's address in his name. After speaking to two employees, one who said no problem, another who said it has to got go to my son (after waiting two weeks with no check.) Finally after 16 minutes on hold, a supervisor comes on the phone and says he'll see what he can do. Finally he comes back to say he can get the check to our house, but it has to be in my son's name. I asked why since my son has never paid the bill. They said he was set up as the account holder. Well of course he was, but WE paid the bill. It is OUR money to be refunded. IF my son was not at boot camp and going to be GONE for the next 6 YEARS, this would not be much of an issue. But he will not be around to sign the check that should not be issued to him in the first place.

I have been with comcast/roadrunner high speed internet for the last 4 years. However, in the past 6 months I have had terrible connection issues non-stop. I am sick of their customer service and high prices. I am making the switch to dsl and we will see how that goes. With comcast I would get intermitent connection nonstop..good luck to all that dont change.

We signed up for Comcast high speed internet. The tech that hooked the internet up at our house told us for signing up we would get ten free song downloads. When I tried to get information on where to get the downloads Comcast transferred the phone from one department to another and another and another and back to where I started. Rachael (sales rep for Comcast) denying there is no such thing. Rachael said sign up for a program called Rhapsody but at my cost and I could get all the songs I wanted. She said the tech was misinformed. I asked to talk to her supervisor and she refused saying they would call me back. She transferred me to another department and they gave me an address to send a letter if I didn't like it.

I just signed up for comcast internet cable only. They randomly changed the due date of my second bill so I did not turn in my payment on time. The payment due date ended up being over a week earlier than the first payment.

A few months ago, my internet went out. I called comcast to fix the problem. The tech that came to the house checked everything out and determined it was somewhere away from the house. After repairing the connection, he asked if it was ok to check that my computer was online. I had just connected a computer that was never online before he put his hand on it. After he left, the computer started giving me messages that the registry needed to be fixed even when it was not plugged into the internet. I was really mad and when I called comcast and told them of my problem, they said they don't do computers and can't help me. I since reformated and will never let one of their guys near my computer. I just wonder if they are getting kickbacks for making this happen to unsavy computer users.

Within 2 weeks I had no connection twice. The speeds for this high speed service sometimes are lower than dial-up. When something happens on their end and they have to set up my modem again, it takes them a full day and they act like it's my fault. The reps, either on the phone or in person, are obnoxious. Twice they tried to pull a trick on me by billing me for additional TV services which I have never asked for. And the worst thing about this is that only Comcast provides high speed internet in my area.

Lowell Cable TV sold to Comcast. This was supposed to be a great deal for the Lowell customers. It has been nothing but a nightmare. They state they are upgrading and need to do a modem swap for our high speed internet. Three appointments were made by THEM and then cancelled by THEM. For one of these appointments, I had someone come to my house. They had no idea the appointment was cancelled, so they waited for nothing. Finally the swap occurred - but that's all it was. WE had to hook up the new modem! Now I get a bill that's so cockeyed, it looks like they are re-billing me for December, which I already paid! I have been trying for 1 1/2 weeks to get to their customer service, to no avail. Each time I end up on hold anywhere from 30-45 minutes. Tonight, I waited over 2 hours and still never got a rep on the line. Tonight I sent 2 e-mails and demanded a call - we'll see what happens. I'm beginning to think that when a call comes in, it just gets put into a holding pool that nobody ever answers. I call at all different times of the day and night, hoping I will get through, but to no avail.

After one month and endless hours of frustration with comcast, our service was finally connected and and working. Due to the long delay in getting our service up, comcast forgave the first months bill for over $170. Within the week however, comcast cut our service for not paying the bill. During this time I have asked to speak with a supervisor no less than 8 times. Always, I am told that one is available but that one would call me back within 24 hours. To date, not one supervisor has called me back to discuss our issues. The day we were disconnected, the line was dropped three times and twice by the same technician. I am finally going to give up and switch to the dish. We were the last holdouts on our street to do so, and now I know why.

I started my Comcast service in May 2007, within two weeks of my service I was already calling Comcast regarding poor internet connection and service drops. Initially I was told that my network was most likely incorrectly connected and that I should have a professional set up my network. After having this service completed I was still having issues. I continued to call Comcast a total of 33 times in 2 months to rectify this issue. On 3 separate occasions I was told that a service tech would be at my home between the hours of 8am and 2pm on each time the tech never came, never called and 4 hours of my life was wasted each time. A total of 12 hours that I will never get back....added to the countless minutes I have spent on the phone easily equals a week of my life that is gone and wasted. At this time I am paying for Comcast's 6mbs service however every speed test I have ever had done shows my download times a 386kbs which is not even remotely close to what I am paying. In fact, it is only 6.5% of what I am paying for.

My high speed Internet is a joke. Often I cannot open my webpage or if I click a prompt to go to another website (e.g., such as an article on the New York Times website) my computer freezes and I have to shut down the Internet and start again. For several days now, I have not been able to open my email. I called Comcast again this week and I got help but then it happened again. I have to try several times to check my email. Now tonight I cannot get into my email again. The Comcast page will not open after about 5 attempts. I got fed up went into google to see if there is a place to make a complaint. Then I saw a list of letters from other consumers who are fed up with Comcast. I pay a high monthly rate to have ths service and it frequently does not work properperly, often setting me behind in the work I had planned to do that particular day. Comcast has a monopoly on Internet service in my area. They run my cable, my phones, and of course Internet access to email. Something needs to be done about this service.

I was one of the first Comcast high speed Internet customers several years ago and was charged $95.99/month for 6Mb/sec download. Recently I spoke to a Comcast Customer Service Rep and was told I was still paying for high speed, but that they had increased the speed to 9 Mb/sec months ago, but never increased my speed. They never reduced my bill back to $33.99/mo as they should have. I estimate I was overcharged $62/mo for 2-4 years. They have now reduced my bill to $33.99/mo, but offered no credit. This is an estimated overcharge of between $1,500 and $3,000.

Comcast failed to acknowledge my payment, turned off my service, and applied my payment to my ex-wife's closed account. They turned off all 3 (Voice, Cable, Internet). Initially I thought I missed a payment, but my checking account showed that a check had cleared. I pinned down customer support on this, and they agreed that they had received a check. However, they had applied the payment to my ex-wife's account that had been closed for 4 months. They were remarkably unapologetic.

I have had intermittent connection issues with Comcast HSI services for the past 5 months and when I call to get it fixed I get bumped arround and handed the I understand your frustration patronization routine. I've contacted the corporate offices in PA only to have them escalate it back to the department in Illinois that has been unable and or unwilling to fix the problem. Due to node saturation my connection is usefull 1/10th of the time I try after 6:30PM and 1:00AM. Pure and simpe, an oversold network. No line or signal problems, no computer problems on my end. An oversold network where I don't get the speed I was advertised MORE than half the day let alone the inability sometimes to even open a web page. Morning rolls arround and everythings is a-ok.Something not symtematic of end user problems. If it's not node saturation, what is i?. And custumer service? Where is it? After close to 25 techs out on my line and countless hours (And cell minutes burning away) later still no resolution in sight.

I called to see why my internet has been so slow lately for about the past month or two. They stated that if I want their 'new' high speed internet, then I will have to pay an additional $10 per month. From what I gathered from the person on the phone, they have recently slowed down their internet speed and are now charging for what used to be there basic high speed internet. I refuse to pay, but am concerned for all the others who are falling prey to this.

Comcast has blocked my services because they are accusing me of spamming and say they can not help me because I use Microsoft Outlook.

How do you put a price on not being able to chat with your mommy?

I continue to pay for a service that I am not getting.

When I went to Comcast internet service I was told I needed a modem and that I could rent it or buy a modem. I bought one and faxed a copy of the receipt so I would not be charged. I called to cancel my cable TV with them and was told that I pay a $3.00 charge for renting a modem. I didn't know this because I showed them a receipt and should not be charged this fee. Can I sue them for this?

As of Oct 27, 07 I have not been able to access the home page to get to my e-mail account. I contacted tech support today 10-29-07 to ask what was going on. Response from them was that they had no idea when the home page would be working again. No one in their company will even tell tech support what is happening. I tried to file a complaint on the address and that did not work! Do you think next time they change a format that's for their home page they might test for these kind of issues? As usual no one is talking to the people that can make these things work.

My friends in New Zealand are unable to send me any e-mails over my Comcast internet service. There is no reason for this. I spent a lot of money on Comcast and will be moving to another company after many loyal years.

I responded to an ad from Comcast for phone and internet service as I already had basic cable service through my building which is required and accomodates seniors. I was told by Mr. Weeks that the total charges I would pay per month including any fees and taxes would be $72.79 for internet and phone service as I pay the basic cable through my builing here at Sun North, Peppertree Manor. I was very cautious in making sure of the total amount I would need to pay per month to insure I could meet the obligation and was assured this $72.79 would be the total including fees and taxes, nothing more would be added. The phone service was not installed and I got a bill for both services, internet and phone in the amount of $179.32.

I purcchased a new cable modem, and called to get Comcast to register it at 6:30 on Oct. 25. They advised that it would be done by 9:00 PM. The gentlemen told me to use modem provision number 309631 if I needed to call in again to avoid have to repeat all of my account info, namae etc.

Comcast does it again. They make a new site format, then push it down the user's throats without a choice. The ending result is that I have been without internet service for four days. And forget about a discount off the bill.

a little over a tear ago, where I had slow internet and noise on the TV. After I did troubleshooting on my own, comca$t came out. I went over my troubleshooting and explained that the prblem lay between my home and the comca$t offices.

Comcast, for the second time in a year, hiked my fees for cable internet by almost 90%. There was NO warning. I spoke to three different customer representatives. Rep 1 wanted me to pay two months in advance to continue with my service. Rep 2 said that the new price is what it was and that I had no choice. Rep 3 only tried to sell me services I didn't want, need or ask for. Their reps are rude and ignorant, without even a standard answer.

Comcast is advertising unlimited internet and is putting an arbitrary limit on news group downloads and on outgoing email. Also when they bought out time warner they did away with dialup access for when your out of town. Also their internet is down more than it is up. Someone do something!

Basically they charge for a service which they can't provide. They have too many customers and this slows down the internet service in my area to speeds slower than dial up.

Received a call on answering machine on Oct 4 morning at 6am, stating Comcast felt too much bandwidth was used, and issuing a warning. Another call took place on Friday, same warning. Monday, Oct. 7th, they called again at 7am, still the warning. Then today, I got disconnected without any sort of warning. Talked to their Policy and Abuse department twice and got the internet service back.

I have had to use Comcast (the only high speed internet in southeast Michigan) for the past several years. I have constantly had to call and complain about mysterious price jumps and service interruptions. The most recent let down was fixed by offering me free HBO a couple months back. Along with demanding a monthly credit, I accepted the HBO courtesy. My most recent bill reflects HBO charges. Apparently, they gave it to me temporarily to shut me up but decided it was time to start charging me without my being aware. The online bill statement does not specify this charge....it was included in my package. I had to speak to three different representatives in order to get the charges dropped now instead of on your next billing cycle.

I asked the agents at Comcast to disconnect my cable connection to the TV. Since I have my internet connection through Comcast too, they asked me if I wanted to disconnect that also. I said not right now, but in two weeks (since I am in between moves and wanted the internet but didn’t want to pay for the TV). I was told that since the majority of Comcast revenue comes out of selling internet/TV bundles that disconnecting my TV cable will reduce my internet speeds. I asked them what it would be… they said it would be down from 6kbps (?) to 4. They suggested that I retain the TV cable connection until I am ready to switch off both.

I was threatened that if I continued to abuse my download privileges my internet access would be disconnected for one year. Not fully understanding the call, I used my caller ID to call back later that day and was told the same thing again by another person and was refused an answer to the question of how much I was allowed to download. I then called the local Comcast Office and was told nothing...they didn't know what I was talking about!

They added high speed to my bill for July, Kevin told me on 7/23 it was on in error, couldn't explain how and then said he would take care of the charge. I called when August bill came with the charge still on and a past due claiming a disconnection. Called on 8/21 spoke to Aliani and Cheddisingh whom both claim once again it's been adjusted and I wouldn't have a problem in the future. No one will give me written confirmation, they claim they have no email or fax, this is pathetic!

Recently Comcast merged with Road Runner in our area. I have had Road Runner for several years and didn't mind paying for decent service, but since the merger and rate increase I am looking for a different carrier.

Once again, the cable internet service was out for 4 hours. The outages occur about 2 days, or more, each and every week. There is no point in contacting them again as no one knows anything about outages. They won't even record your complaint unless you waste more time making an appt the following week. Every time I have done that, nothing is ever wrong with MY equipment.

When moving from Miami, I called and canceled my Comcast account. They told me my balance was zero and that I had to return their equipment. I was given an address quite some distance from my place but I took the time to take their equipment to that address. Their office had since moved from that location. I called Comcast and they gave me a second address also some distance away. Since it was their mistake and I was pressed for time with my move out of state, I told them to pick up the equipment themselves. They had trucks in my neighborhood weekly but instead of picking up their box they continued to bill me monthly.

I am a student at the University of Pittsburgh in an area of the city called South Oakland. I have been using Comcast for cable and internet services for about a year and a half at my current residence and for 1 year at my previous residence. I do not have access to the dedicated T1 and T3 high speed internet offered by the University of Pittsburgh. Ever since I signed on with Comcast Internet, I have noticed major increases and decreases in bandwidth. In the morning and afternoon when most students are in class, the internet operates as it should giving me ample down and up bandwidth and wonderful latency times (under 100 miliseconds). However, at peak times between 7 P.M. and 12:00 A.M. the up and down bandwidth speeds take a huge hit, and latency times jump to an average of 250-300 miliseconds (comparable to 56k dial up latency times). Understand that I have called Comcast tech support many times and have talked to a variety of techies about my problem. The first time I called Comcast, the techie was sure that my problem was due to my sharing bandwidth with my roommates through my router. So he has me disconnect from the router and reconnect my computer directly to the cable modem itself. He walked me through some other various procedures, techie instructs me to go drive to a certain location and pick up a new cable modem because there must be something wrong with mine. At this point the techie tells me that he is sorry about the slow speeds, but that they can only guarantee a particular speed, not for playing games, but for surfing the internet It's VERY VERY VERY frustrating to know that Comcast is charging me 60 some odd dollars a month for such awful service.

I’ve been using Comcast high speed Internet and I have to say I’m very disappointed. It’s been extremely unreliable. Some days it's out for 8+ hours, or extremely slow. Tons of random disconnects, overall very poor.

When my broadband service went down in January, I was told that someone would be out to see why. No one showed up, and after a few days, the service came back on. No explanation from Comcast. Recently, it went down again. When I called Comcast, they kept me on the phone for almost an hour and told me that they could not find me in the system. I called billing, and they had us listed, but for some reason, customer service did not.

Ever since the transition from Adelphia to Comcast my television and internet service has been extremely poor. There is no reason for the MASSIVE delays and lag times trying to access the internet as well as the random upstream signal issues. I have had numerous techs to my house and have been told by supervisors that I would be credited in full for my service which I have only been compensated 1 month for over 2 months of very poor and unreliable service.

Since September of 2006, I’ve been using Comcast high speed Internet and I have to say I’m very disappointed. It’s been extremely unreliable. Some days it's out for 8+ hours, or extremely slow. Tons of random disconnects, overall very poor.

Comcast came into Colorado Springs and took over Adelphia. My bill was paid in full in December and the first bill I received from Comcast in January was past due. I also noticed they had raised my internet from $47.00 to $62.00.

Approximately, September 1, 2006, I cancelled my telephone and internet service with Comcast due to consistent technical difficulties. Also, I downgraded my cable service with them to basic cable. However, I have been trying to get them to credit back my account for services they are charging me for that I do not have. They have collected their equipment ever since October 2006. They are currently charging me for internet service that I do not have with them. They have charged me for standard cable and refuse to credit me back to September and also insist on charging me to have their technicians come out to change the filters to downgrade the cable service. It is not fair that a consumer should have to pay for an error made on Comcast's behalf. They are forcing me to pay for their lack of communication and failure to update their records.

My high speed internet works only intermittently. I've registered a complain more than 2 months back. I've had 6 different technician come and all of them referred it to a networking comcast tech. Till date none of them showed up or fixed the issue. I also had 4 different appointments, but th etech's never showed up either making me wait and wonder. I still don't know when it will be fixed.

Recently, my wife discovered that Comcast had been overcharging us for high-speed Internet for the past year. After 5 calls and more than an hour spent on the phone, including one call with a very rude representative to my wife, we resolved the issue: Comcast has credited our account for nearly $400. Two days later, our service was disconnected. I spent a half-hour trying to resolve this issue. Later in the evening, a Comcast rep called me to sell me digital phone service to add to our package. The lack of customer service and lack of apology is incredibly disturbing as someone who works in public relations. I am seriously considering switching services.

I have only had Comcast for ~ 3 months and am currently experiencing my second major problem. First my internet service was out for 11 days and Comcast kept sending out a technician that was not qualified to repair the job even though they were repeatedly told by myself and their own service technician that they needed a higher up tech to come out. I still have not received my credit for the 11 days my service was out and probably never will though I call every two weeks.

The turned off our cable, saying that the account is in abuse status. They wouldn't give a reason or send out a technician. They give us a number to a voice mailbox which is full and we can't do anything to get our service on. The cable is on the floor in accross the front door and people are tripping on it.

Comcast was contacted about installong a cable modem for acess to the internet. Installer spent more time on his cell phone yelling at his girlfriend then he did with the install. Surprisingly(?), the modem refused to work, so he uninstalled all my Anti-virus and Firewall programs. Unfortunately, I had to work so my mother, who knows nothing about computers, was left to deal with this fool. I came home to a mess, the hard-drive was totally corrupted and full of viruses and spy-ware.

I subscribed to Comcast's internet service. For the longest time I received nothing but spam. So I set up spam filters against **, Mortgages, etc. Then all of a sudden I was no longer receiving emails from family and friends. I allowed my daughter to use one of my mailboxes so that she could receive job alerts or email responses for applications for employment. Again, all spams but no job alerts. I contacted the so-called tech support and I got the run around several times. The excuse I got from Comcast is that there are filters that is preventing the emails. My question is this, why would a ** filter prevent emails from Monster.com? I asked this question and I was told that even though that there is a filter for **, this filter can delete all emails. So I deleted the filters from my account and my daughter's account. Still no emails, but an occasional spam.

Comcast advertises 35% faster speeds than DSL. This is not true. We have had Comcast service less than a week and it is horrible. It doesn't work at times with serious delay, slower than dial up. Their customer service is not tech support. They have no answers outside of reboot and/or we will send a technician out. Comcast Technician came out the next day to check and found nothing wrong. Their Internet service is horrible and they should quit telling lies about being faster.

Comcast ISP continues to deliver mail to my account which is addressed to other people, not addressed to me. Every day 4-6 appear addressed to someone else. Please stop it, I do not want to read other peoples mail.

Comcast continues to deliver E mails addressed to other people at my account. This is not a case of adress names being close or the same up to the 5th letter. Mail continues to pour in addressed to other people after every attempt possible to get it to stop. Comcast simply does not provide a way to be contacted.

On JAN/08/2006 i decided to change my Bellsouth DSL service for a Comcast "high speed internet" (yeah, right). So I puchased a Modem, and call costumer service to initiate my service... so far so good. Well they couldn't see my modem so they have to send someone over to see what is the probem. 1st guy found out that the signal is not strong enough, but did not have the key to get in downstairs. 2nd guy was told that no one would be home before 3:00pm, so he came by at 2:15pm... very smart.

I pay over $50 per month for broadband calbe (internet). I have the spam filters provided by comcast. I have complained many times about the unbelievable amount I receive on a daily basis. They say "we'll look in to it". This is comcast based spam. Reporting it does NO good at all.

I have previously asked COMCAST to stop SPAM messages. My filters are on as they instructed. I have asked you to filter them on their end. I have reported them over and over and again and again. They keep coming with little hope it will stop. I had to finally crack down. I decided to bill COMCAST $2.00 for each SPAM infraction. My email is not free. I pay COMCAST a bill every month. I expect better service. The total of credit demanded of COMCAST is now $808.00 for over 400 unwanted and unfiltered messages since November 9th when I decided to start billing COMCAST.

Comcast increased their monthly price for internet access from $42 to $57. that's a 36% increase in price! And there is definitely no enhancement in the speed of internet access nor the quality of service.

I had Adelphia high-speed Internet in Southern CA for 5 years and never had a problem. I just moved to PA and Comcast is the only company with high-speed. Comcast is a terrible company to deal with for service problems! First, it took one month to get the service connected because of a Comcast records problem. Now, I have intermittent service (on 10 minutes and off for 5) and Comcast cannot find the problem. The tech told me today that there are 6 or 7 others in this neighborhood experiencing the same problem!

I scheduled a day off work to be home for the installation. Although my scheduled time was 3pm - 5pm, I was told that if the technican finished early on another job he may call to complete my job order prior to the scheduled time. While the technician was still at my home, I called Cox Communication to complain of the problem. They were also amazed at the fact the ceiling had a limitation for installation from the PRM Company. How many other future potential clients of Cox Communication are disatisfied with this type of service?

Damage Resulting: A terrible-looking orange wire running across my property, that I am concerened my children or other neighbor children are playing with.

For well over 3 years, my family and I enjoyed the benefits of having a home network system between just 2 computers, sitting side by side. File sharing across the network is one way we used our network. In our family, also, we enjoyed playing games with each other across the network. This, after all, seemed to be a safe way to allow our kids to enjoy the world of multiplayer gaming, but without the concerns of them interacting with strangers out on the web in gaming chat rooms.

Comcast has been a constant problem since it took over our cable, telephone and internet services over 1 year ago from AT&T.; There has been intermittent service eruptions, poor picture quality and billing for services that we do not use and have not ordered. One issue I have is that Comcast is trying to force us to order its family networking service because we have a laptop in addition to our work station. I am so tired of this.

The advice from technicians has been everthing from removing ribbon cables, disabling ALL firewalls, virus scans, etc. (by the way I have a brand new computer with plenty of memory) to the suggestion that my new computer doesn't have enough memory! Dell 8200 series. I have received a host of generic emails, waited for hours on the telephone only to constantly receive a patronizing "ping" report and NO real help. I simply do not get what I pay for.

I then received flyers from them for free connection in servicable areas. Sorry but that doesen't apply to you is the answer I got to those. I even offered to have the cable ran by a subcontracter they were still going to charge me $2800.00 just to turn on the service if I did that.I even called the corporate office who said I am a servicable area and I had the flyer for free conection but that still does not apply to me. I have been fighting with this company for almost a year now. The flyers that I received came in my name to my address.

I am an internet subscriber of Comcast. Recently their IP Network Abuse department has begun sending out AUP Violation letters, specifically targeting excessive bandwidth usage. Unfortunately, neither the letter, the AUP, the Comcast websites, nor any printed Comcast materials specify what those bandwidth usage limitations are. Essentially, what they are doing is drawing an invisible line, then threatening to disconnect anyone who crosses it. There is no way for a user to know what threshold was broken or how much they need to back off their usage to be within the limitations.

I have been without internet service since Friday the 21st, not to mention huge packet loss, connectivity issues and numerous disconnects for hours throughout the past 3 months. If this was a free service I really wouldn't care, but since I am paying a monthly fee for service I expect a little more then 1) reboot your modem, it is on your end or 2) We are down, you should be working in a few hours. This is totally unacceptable. I would like to know what occurred and what is being done to rectify the problem. I know I am not the only one affected by Comcast's nonsense and I feel there are major issues which need to be investigated.

The cable internet service we have through Comcast is absolutely unreliable. We live in an upper-end neighbourhood that has 1000+/- homes, and the cable service is on/off on a weekly basis. I can't wait until cable internet service has multiple providers (like the phone companies), and we have freedom of choice.My wife works from home. Due to cable reliability issues, she now finds it necessary to travel into the office to perform her job. All this for $50/mth + tax. What a Deal!

That worked for 2 days, then the internet connection went out again. I called them back and they sent a tech out the next day. He took some measurements of signal strength and decided that the signal is too weak. Recommended another service date to install a signal booster. They scheduled an appointment 2 days later between 1-4 pm. I called back 2 times during that period to check on their progress. Each time I was reassured that they were coming as scheduled. Then at 4:45 I got a call from the tech saying that they are running on time and should be there between 5-8pm. They couldn't explain why I was told otherwise. To make it worse, they said they'd fix the cable signal strength (nothing is wrong with the cable signal strength), but would not boost the internet signal.

Comcast has been overbilling me for a year on cable modem service since Aug, 2001. Made so many phone calls but they never correct it. The last phone call in Aug 2002 is the first time in a year they asked for proof that I returned the equipments. I spent lots of time and finally found the receipt and faxed back. (Dated 8/25/2001 as the date of returning the equipment) It is Nov 1st and still NO ANSWER!! Why a company this big keep robbing me for a little $50 monthly cable modem service fee for a year.

I ordered cable Internet service from Comcast on May 2nd. I knew I would be one of the first people in my market to get the service because it had not been available previously. I was sent a self installation kit as I requested, but then received a call saying that Self installation was not supported in Detroit, and I'd need an appointment to have an installer come out.

I ordered cable internet service from Comcast Cable in December. We received our self installation kit, but were never able to get it set up properly. After several attempts at installing it, we basically gave up, no longer interested in the service. Admittedly, we were lax about having the service officially shut off. But since we never actually received service, we didn't think that we would be charged for the service.